#1 [00:00] <goosewood> It's the holidays and (on the East Coast at least) the middle of the might
#2 [00:00] <goosewood> So I wouldn't expect much
#3 [00:02] <Andrio> (Sweden isn't near the east coast though)
#4 [00:10] <goosewood> True
#5 [00:11] <goosewood> but it's new years there
#6 [00:11] * Minecrafttea101 [webchat@24.115.249.25.res-cmts.senj.ptd.net] has joined #minecrafthelp
#7 [00:12] <Minecrafttea101> Hello! I am able to log in on minecraft, actually play minecraft and I know my username and password. However, when I log in on Minecraft.net using my email, it won't allow me in. How do i fix this?
#8 [00:15] <xXMinecrafTGamerXx> Minecrafttea101 did u try logging in with ur username?
#9 [00:15] * troz [webchat@c-73-168-89-94.hsd1.il.comcast.net] has joined #minecrafthelp
#10 [00:16] * xXMinecrafTGamerXx [webchat@107.150.23.214.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#11 [00:16] <troz> Hi, I'm having problems and I think someone hacked my account
#12 [00:17] * troz [webchat@c-73-168-89-94.hsd1.il.comcast.net] has quit. (Client Quit)
#13 [00:19] * Minecrafttea101 [webchat@24.115.249.25.res-cmts.senj.ptd.net] has joined #minecrafthelp
#14 [00:20] <Minecrafttea101> It requires me to use an email on the website. when I say to migrate it to email, it tells me that the username or password is wrong
#15 [00:24] * Minecrafttea101 [webchat@24.115.249.25.res-cmts.senj.ptd.net] has quit. (Quit: webchat.esper.net)
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#17 [00:40] * Dragon [webchat@c-73-45-152-218.hsd1.il.comcast.net] has joined #minecrafthelp
#18 [00:41] <Dragon> How do you create a lan world with someone who is not on your network?
#19 [00:42] * Dragon [webchat@c-73-45-152-218.hsd1.il.comcast.net] has quit. (Client Quit)
#20 [00:45] * Kylake [webchat@108-200-105-251.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#21 [00:46] <Kylake> I just bought Minecraft and for some reason it keeps saying unable to download although I have space in my drive
#22 [00:47] * MyCatBubbles [webchat@S0106a84e3fe580c3.ed.shawcable.net] has joined #minecrafthelp
#23 [00:48] <MyCatBubbles> Yo, I was told to contact customer support since my account was deactivated. It said I could ask here for extra help about the matter.
#24 [00:52] <Andrio> MyCatBubbles, where'd you find that?
#25 [00:53] <MyCatBubbles> I just made a thing on the customer support, it auto sent me an email stating that I could wait a few days for a response and sent me a few links, one of them being this one.
#26 [00:53] <MyCatBubbles> I was wondering if theress anyways the account can get reactivated
#27 [02:26] * mohammed [webchat@host-156.218.206.143-static.tedata.net] has joined #minecrafthelp
#28 [02:27] <mohammed> mouse in minecraft doesnt dig or put
#29 [02:28] <Andrio> mohammed, is it an actual mouse or something else?
#30 [02:30] <mohammed> natural
#31 [02:30] <mohammed> mouse
#32 [02:33] <Andrio> mohammed, check the control settings
#33 [02:34] <mohammed> i try but nothing happen
#34 [02:38] <mohammed> sorry i have a lesson now can i talk in another time?
#35 [02:38] <Andrio> Sure
#36 [02:38] <Andrio> see you.
#37 [02:40] <mohammed> i will talk tommorrow really thank you and i was afraid for Hassle
#38 [02:41] <mohammed> see you tommorow
#39 [02:41] <mohammed> Tomorrow
#40 [03:36] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#41 [04:37] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#42 [04:51] * mohammed [webchat@host-156.218.206.143-static.tedata.net] has joined #minecrafthelp
#43 [04:52] <mohammed> mouse in mine craft doesnt work
#44 [04:58] <mohammed> mouse in mine craft doesnt work
#45 [04:58] <mohammed> helloooooooooooooooooooooooooooooooooo
#46 [05:05] <mohammed> plaease answer
#47 [05:07] * tatae [webchat@host191-216-dynamic.239-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#48 [05:07] <tatae> hello guys
#49 [05:07] <urielsalis> hi tatae
#50 [05:08] <tatae> i have 1 questio
#51 [05:09] <tatae> i have a question to ask*
#52 [05:10] <tatae> someone on?
#53 [05:13] <urielsalis> tatae: just ask
#54 [05:15] <tatae> after months of playing, I found the mansion but it is divided in half, the rest is missing
#55 [05:15] <tatae> I would like to know if there was a way to keep my game data but to top up the mansion
#56 [05:15] <urielsalis> tatae: sounds like it was in the edge of old terrain vs new terrain. If you try a new world or continue exploring in places you never went before you should find a complete one
#57 [05:18] <tatae> and how I find another masion?
#58 [05:18] <Andrio> You can delete the chunks and the record of the mansion from the world; I'm not entirely sure how to do that though
#59 [05:18] <Andrio> Deleting only the chunks would result in no mansion
#60 [05:18] <tatae> to find this I walked for hours
#61 [05:18] <Andrio> Well, congrats
#62 [05:19] <Andrio> Usually you'd find one by buying a map from a villager.
#63 [05:19] <Andrio> Or the /locate command.
#64 [05:21] <tatae> I took a map from the villager to find this mansion . buying another one, I do not find myself with the same map as before? or it's a new one
#65 [05:22] <Andrio> You'd get the same map, yes
#66 [05:23] <tatae> So I have no chance of finding a different mansion in my world?
#67 [05:23] <Andrio> You can if you can find a different cartographer
#68 [05:23] <Andrio> maybe
#69 [05:24] <tatae> mmmmmm..... i try
#70 [05:24] <tatae> tnx a lot
#71 [05:24] <Andrio> mm
#72 [05:25] <tatae> I will try to find another cartographer
#73 [05:28] * Subis [webchat@b9168e0d.cgn.dg-w.de] has joined #minecrafthelp
#74 [05:29] <Subis> hey, i cannot log into my Mojang account on Minecraft.net website
#75 [05:29] <Andrio> mohammed, is it just the buttons or the mouse movement as well?
#76 [05:29] <urielsalis> Subis: what happens when you try?
#77 [05:30] <Subis> i gotthe following issue, when i try to log in, it says: Aufgrund eines Fehlers konnte deine Anfrage nicht bearbeitet werden. Bitte versuche es erneut.
#78 [05:32] <urielsalis> Subis: em, do you have a translation for it?
#79 [05:32] <urielsalis> ??> Subis tools/hj
#80 [05:33] <urielsalis> ??> Subis tools/hjt
#81 [05:33] <Absol> Subis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#82 [05:33] <Absol> Subis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#83 [05:33] <Subis> due to an error, your request could not be processed
#84 [05:36] <mohammed> mouse in mine craft doesnt work
#85 [05:36] <mohammed> mouse in mine craft doesnt work
#86 [05:36] <Subis> https://paste.ubuntu.com/p/hcS3rhhgqs/
#87 [05:36] <Andrio> mohammed, is it just the buttons or the mouse movement as well?
#88 [05:37] <urielsalis> ??> Subis info/mcleaks
#89 [05:37] <Absol> Subis: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#90 [05:37] <Absol> Subis: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#91 [05:37] <urielsalis> ??> Subis win/hosts/edit
#92 [05:37] <Absol> Subis: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#93 [05:37] <Absol> Subis: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#94 [05:38] <mohammed> the mouse movement
#95 [05:39] <Andrio> mohammed, does the menu work as normal?
#96 [05:39] <mohammed> yes
#97 [05:39] <Andrio> ??> mohammed options/delete
#98 [05:39] <Andrio> ok, who hid that?
#99 [05:40] <Subis> just delete everything in the host file? i got 2 lines in there
#100 [05:40] <Andrio> ??> mohammed options/reset
#101 [05:40] <Absol> mohammed: You may need to reset Minecraft's settings back to the defaults. To do so open the Options menu, select Controls and press Reset on any options that you want to reset.
#102 [05:41] <mohammed> any thing work normal exept dig or put
#103 [05:41] <Andrio> mohammed, did you check the control settings?
#104 [05:41] <mohammed> yes
#105 [05:42] <Andrio> mohammed, what control is 'attack' bound to? And is it written in red?
#106 [05:42] <Subis> okay it worked thanks so much now i can buy the original java version haha :D
#107 [05:43] <mohammed> i dig and put normal suddenly dig or put doesnt work
#108 [05:43] <mohammed> @Andrio no
#109 [05:44] <Andrio> mohammed, what control is 'attack' bound to?
#110 [05:45] <mohammed> to attack iuse left click
#111 [05:46] <Andrio> It should say 'button 1', 'button 0' or similar
#112 [05:47] <mohammed> any thing in mouse doesnt work suddenly
#113 [05:47] <Andrio> mohammed, tried restarting your computer?
#114 [05:48] * AHN04 [webchat@02df80e5.bb.sky.com] has joined #minecrafthelp
#115 [05:48] <mohammed> i understand your question give me a minute to see
#116 [05:48] <mohammed> yes yes button 1
#117 [05:49] <Andrio> mm
#118 [05:49] <mohammed> what do you mean
#119 [05:50] <mohammed> ?
#120 [05:50] <AHN04> Hey guys, my old account was registered to my siblings email and she doesnt have access to that email anymore. Any idea on what I should do, I cant log in or anything like that.
#121 [05:51] <mohammed> i try to close my computer no thing happen
#122 [05:52] <mohammed> Andrio
#123 [05:53] <Andrio> ok
#124 [05:54] <mohammed> okay to me?
#125 [05:54] <Andrio> mohammed, yes
#126 [05:54] <Andrio> AHN04, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#127 [05:55] <AHN04> Thanks
#128 [05:55] <mohammed> what must i do? @Andrio
#129 [05:56] <Andrio> mohammed, does anything happen when you click the left mouse button?
#130 [05:56] <Andrio> mohammed, while aiming at a block
#131 [05:58] <mohammed> left button work normal but sudeenly all options of mouse doesnnt work
#132 [05:59] <Andrio> options?
#133 [06:00] <mohammed> i mean buttons
#134 [06:01] <mohammed> i can move i can do any thing exept dig or put
#135 [06:01] <mohammed> do you understand
#136 [06:01] <Andrio> mohammed, do you not normally dig using the left mouse button?
#137 [06:01] <mohammed> ?
#138 [06:01] <mohammed> no
#139 [06:02] <mohammed> i normally use it
#140 [06:03] * Andrio will return soon.
#140 [06:10] * Wndr [webchat@216.164.135.153] has joined #minecrafthelp
#141 [06:10] <Wndr> i cant getinto my account
#142 [06:11] * Wndr [webchat@216.164.135.153] has quit. (Client Quit)
#143 [06:14] <AHN04> That link didnt really help
#144 [06:18] <mohammed> Andrio
#145 [06:20] <Andrio> AHN04, you likely will need to contact Mojang
#146 [06:22] <mohammed> what are you doing in my problem
#147 [06:22] <mohammed> ?
#148 [06:22] <Andrio> mohammed, are you able to dig?
#149 [06:23] <mohammed> some time yes suddenlly no
#150 [06:24] <Andrio> mohammed, is this in the same world under similar conditions?
#151 [06:26] <mohammed> no<@Andrio>
#152 [06:26] <Andrio> mohammed, are you in adventure mode?
#153 [06:26] <mohammed> no
#154 [06:26] <Andrio> mm
#155 [06:27] <mohammed> what do you mean by mm?
#156 [06:28] <Andrio> mohammed, does anything happen when you click the left mouse button?
#157 [06:28] <mohammed> in normal dig
#158 [06:31] <mohammed> <@Andrio>
#159 [06:32] <Andrio> ??> mohammed win/reinst
#160 [06:32] <Absol> mohammed: You may need to reinstall the locally installed files that Minecraft puts into place.
#161 [06:32] <Absol> mohammed: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#162 [06:35] * jose [webchat@166.net-89-29-136.tvalmansa.es] has joined #minecrafthelp
#163 [06:36] * Rikez_ [webchat@77-253-2-31.adsl.inetia.pl] has joined #minecrafthelp
#164 [06:36] <Rikez_> hi my minecraft does not work in full screen (it comes to full screen without top bar), it happens so that its window has a medium size and is in the corner of the screen and when I turn off the full screen it can not be enlarged even to normal size, I send screen? (sorry for spelling and grammar, but I am Polish and translate it in Google translat
#165 [06:36] <Rikez_> or XD)
#166 [06:36] <jose> tengo un problema a la hora de cambiar mi email
#167 [06:36] * jose [webchat@166.net-89-29-136.tvalmansa.es] has quit. (Client Quit)
#168 [06:37] * Talcids [webchat@95.10.190.139.dynamic.ttnet.com.tr] has joined #minecrafthelp
#169 [06:37] <Talcids> hello
#170 [06:38] <Andrio> Rikez_, what version is that?
#171 [06:38] <Talcids> hey
#172 [06:38] <Talcids> help me guys please
#173 [06:38] <Andrio> ??> Talcids ask
#174 [06:38] <Absol> Talcids: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#175 [06:38] <Absol> Talcids: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#176 [06:39] <Talcids> i need help
#177 [06:39] <Talcids> i have a mc account
#178 [06:39] <Rikez_> Andrio
#179 [06:39] <Rikez_> I tried in 1.12.2 and 1.13.2 in the other I did not check
#180 [06:39] <Talcids> but i not login mojang.com
#181 [06:39] <Talcids> i cant login
#182 [06:40] <Talcids> my email is true
#183 [06:40] <Talcids> please send "Request password reset" mail
#184 [06:40] <mohammed> @Andrio i dont find mine craft directory because i download from microsoft store
#185 [06:40] <Andrio> ah
#186 [06:40] * Talcids is now known as SertanOzkan
#187 [06:40] <Andrio> mohammed, I'm not too sure about the Windows 10 Edition; sorry
#188 [06:40] <SertanOzkan> my account name SertanOzkan
#189 [06:41] <Andrio> SertanOzkan, did you try to reset your password at https://account.mojang.com/password ?
#190 [06:41] <Andrio> mm
#191 [06:41] <SertanOzkan> i make 10 times
#192 [06:41] <Andrio> SertanOzkan, did you check your spam folder?
#193 [06:41] <SertanOzkan> yep i checked
#194 [06:42] <Andrio> ??> SertanOzkan account/send-email
#195 [06:42] <Absol> SertanOzkan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#196 [06:42] <Absol> SertanOzkan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#197 [06:42] <SertanOzkan> guys just send request mail
#198 [06:42] <mohammed> @Andrio you cant get me any help please
#199 [06:42] * Bella6 [webchat@cpe-1-159-152-252.wb05.wa.asp.telstra.net] has joined #minecrafthelp
#200 [06:42] <SertanOzkan> i donw have an id
#201 [06:42] <SertanOzkan> because paypal closed for turkey
#202 [06:43] <SertanOzkan> i cant login paypal
#203 [06:43] <Andrio> SertanOzkan, we aren't Mojang
#204 [06:43] <Andrio> mohammed, someone else here may be able to help.
#205 [06:43] <SertanOzkan> okay
#206 [06:43] <SertanOzkan> who help me ?
#207 [06:43] <mohammed> who is him
#208 [06:44] <Andrio> SertanOzkan, contact Mojang as we told you
#209 [06:44] <Andrio> mohammed, I don't know
#210 [06:44] <Andrio> if someone can, they'll come forward.
#211 [06:44] <Rikez_> hi my minecraft does not work in full screen (it comes to full screen without top bar), it happens so that its window has a medium size and is in the corner of the screen and when I turn off the full screen it can not be enlarged even to normal size, I send screen? (sorry for spelling and grammar, but I am Polish and translate it in Google translat
#212 [06:44] <Rikez_> or XD)
#213 [06:45] <mohammed> <@Andrio> what should i do?
#214 [06:45] * SertanOzkan [webchat@95.10.190.139.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#215 [06:46] <Andrio> mohammed, wait until someone who can help is here maybe, or ask on the Minecraft Forums
#216 [06:47] <mohammed> how can i go to Minecraft Forums
#217 [06:48] * AHN04 [webchat@02df80e5.bb.sky.com] has quit. (Quit: webchat.esper.net)
#218 [06:48] <Andrio> mohammed: https://www.minecraftforum.net/
#219 [06:51] * mohammed [webchat@host-156.218.206.143-static.tedata.net] has quit. (Quit: webchat.esper.net)
#220 [06:51] <Rikez_> hi my minecraft does not work in full screen (it comes to full screen without top bar), it happens so that its window has a medium size and is in the corner of the screen and when I turn off the full screen it can not be enlarged even to normal size, I send screen? (sorry for spelling and grammar, but I am Polish and translate it in Google translat
#221 [06:51] <Rikez_> or XD)
#222 [06:54] <Rikez_> hi my minecraft does not work in full screen (it comes to full screen without top bar), it happens so that its window has a medium size and is in the corner of the screen and when I turn off the full screen it can not be enlarged even to normal size, I send screen? (sorry for spelling and grammar, but I am Polish and translate it in Google translat
#223 [06:54] <Rikez_> or XD)
#224 [07:07] * WhiteTiger66 [webchat@p54B50A35.dip0.t-ipconnect.de] has joined #minecrafthelp
#225 [07:23] <WhiteTiger66> I want to install mods. And for that, I have to enter my Mojang account there. But I have forgotten my Email-address. Then I checked if I am forwarded in the launcher where I can see what the address is. And then I was told that my mother is logged in there(No idea why). I then entered that there but that was kind of wrong... And now I`m sitting he
#226 [07:23] <WhiteTiger66> re and despair.
#227 [07:42] * Pvp [webchat@37.231.217.162] has joined #minecrafthelp
#228 [07:42] <Pvp> hello
#229 [07:43] <Pvp> i want to get a reset password email i did everything but mojang didnt send the email
#230 [08:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#231 [08:33] * Pvp [webchat@37.231.217.162] has quit. (Quit: webchat.esper.net)
#232 [08:42] * ccstewart [webchat@host81-135-52-117.range81-135.btcentralplus.com] has joined #minecrafthelp
#233 [08:43] <ccstewart> how can you fix the file 1.13.2.jar file not downloading for the 1.13.2 latest release
#234 [09:26] * Xande [webchat@138.west.com.br] has joined #minecrafthelp
#235 [09:27] <Xande> Hey, i really don't know my username and i need it to enter/migrate my acount
#236 [09:27] <Xande> why haven't anything to find or recreate it username in site?
#237 [09:28] <Xande> (i don't speak english very well, sry)
#238 [09:28] <urielsalis> ??> Xande account/forgot-name
#239 [09:28] <urielsalis> ??> Xande account/forgot-password
#240 [09:28] <urielsalis> ??> Xande account/reset-password
#241 [09:28] <Absol> Xande: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#242 [09:28] <Absol> Xande: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#243 [09:28] <Xande> i know mu password. i easy to change...
#244 [09:28] <urielsalis> Xande: when you do that, you will receive a email with your username
#245 [09:29] <Xande> oh my
#246 [09:29] <Xande> really?
#247 [09:29] <urielsalis> Xande: yep
#248 [09:29] <Xande> shame
#249 [09:29] <Xande> .....
#250 [09:29] <Xande> want a minute
#251 [09:30] <Xande> on e-mail to "re do" de password arent with username.. i'm going to this link above
#252 [09:30] <urielsalis> Xande: oh wait
#253 [09:30] <urielsalis> Xande: you havent migrated your account so you cant reset the password
#254 [09:30] <urielsalis> Xande: do you know what your username might be? I can look some of them up to see if a account exists
#255 [09:31] <Xande> i don't know my acoount
#256 [09:31] <urielsalis> Xande: but do you know what might be the username?
#257 [09:31] <Xande> to u see how i'am... i don't know my steam username too... always i need to request
#258 [09:31] <urielsalis> Xande: you can give me a list and I can look them up
#259 [09:32] <Xande> not... may be: allexpml.. .xadypml... moonkinxande....
#260 [09:32] <Xande> was lo time ago, u know?!
#261 [09:32] <urielsalis> Xande: atze999?
#262 [09:32] <Xande> omg... i mean not... 0o
#263 [09:32] <urielsalis> Xande: is that one?
#264 [09:33] <Xande> i can try migrate with it... but i never thinked to put it
#265 [09:33] <urielsalis> Xande: there is a account that is already migrated with that name
#266 [09:33] <Xande> (sry for my english.. i really trying)
#267 [09:33] <urielsalis> Xande: previous name Xande, current name atze999, Changed on 2015
#268 [09:34] <Xande> humm... but i never was "atze999"
#269 [09:34] <urielsalis> Xande: then its probably not you
#270 [09:34] <urielsalis> Xande: cant find a account with the other usernames
#271 [09:34] <Xande> when i started play minecraft did not exist magic end another stuffs, u know?!
#272 [09:35] <urielsalis> ??> Xande account/send-email
#273 [09:35] <Absol> Xande: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#274 [09:35] <Absol> Xande: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#275 [09:36] <Xande> yeap.. i sended an e-mail... and they sended to me some automatcaly msg.
#276 [09:37] <Xande> I'm seeing, for this "mojang" is easier to make me pay another game. not? -.-''
#277 [09:38] * MAKS09 [webchat@5x166x27x119.dynamic.yar.ertelecom.ru] has joined #minecrafthelp
#278 [09:42] <Xande> why we can't just request the user name?
#279 [09:42] <urielsalis> Xande: you used to be able to do it
#280 [09:42] <urielsalis> Xande: but legacy accounts should have been migrated 7 years ago
#281 [09:42] <Xande> yeap... i payed this game on beta...
#282 [09:42] <urielsalis> Xande: the functionality was long removed, now you cant even reset your password without migrating
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#284 [09:43] <Xande> humm... soo for i never did the migration i losted my acount, just becuse i don'tk know my username?!
#285 [09:43] * Lord_of_Life [~Lord@77.28.221.6] has quit. (Ping timeout: 190 seconds)
#286 [09:44] <urielsalis> Xande: well, its like forgetting your name, its kinda hard to get information if you dont remember the only unique thing about it
#287 [09:45] <Xande> if i remember i payed 19usd in beta, for this game... now are for 26usd... now i want play... and don't know my username...
#288 [09:45] <Xande> what can i do?
#289 [09:45] <urielsalis> Xande: wait for Mojang to answer
#290 [09:45] <Xande> sand a email and wat for something?
#291 [09:45] <Xande> haha
#292 [09:45] <Xande> ok
#293 [09:46] <Xande> this chat looks like just to send "links"... thanks!
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#295 [09:47] <Capfan67> A parting insult to the person trying to help them with their self-created problem. Brave.
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#298 [09:54] * _Plushing_ [webchat@r179-26-67-117.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#299 [09:54] <_Plushing_> Hi
#300 [09:54] * xXFancraftXx [webchat@78.10.205.247] has joined #minecrafthelp
#301 [09:54] <xXFancraftXx> I found a Polish server, which sells premium accounts on centrumpvp.pl/premium. The server should be closed up immediately in my opinion, because they do this without mojang's verification. The IP of the server is "centrumpvp.pl". The accounts are really cheap, and I dont really know if the transaction is legit, beacuse i haven't tried buying the
#302 [09:54] <xXFancraftXx> account.They are making a lot of money without a permission. I really want you to do something with it, if you can help, please do.
#303 [09:55] <_Plushing_> The Minecraft Pack for Debian Does Not Work When Installing It Debian By Its Rules Tells Us That The Package Does Not Show Total Size And That Means That The Package Will Not Work, To Me At The Beginning Of The Installation I Appear To Ingo and Install, Then My Password Equipment That Is Common in the Installation, But What to Ignore and Install, N
#304 [09:55] <_Plushing_> ot After, I Try to Open it but It Does not Open Minecraft
#305 [09:55] <urielsalis> ??> xXFancraftXx account/send-email
#306 [09:55] <Absol> xXFancraftXx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#307 [09:55] <Absol> xXFancraftXx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#308 [09:55] <urielsalis> _Plushing_: what?
#309 [09:55] <xXFancraftXx> thanks a lot
#310 [09:56] <_Plushing_> The Minecraft Pack for Debian Does Not Work When Installing It Debian By Its Rules Tells Us That The Package Does Not Show Total Size And That Means That The Package Will Not Work, To Me At The Beginning Of The Installation I Appear To Ingo and Install, Then My Password Equipment That Is Common in the Installation, But What to Ignore and Install, N
#311 [09:56] <_Plushing_> ot After, I Try to Open it but It Does not Open Minecraft
#312 [09:56] <Lord_Ralex> Repeating yourself does not make it more clear
#313 [09:56] <Lord_Ralex> And do not capitalize every first letter.
#314 [09:57] <_Plushing_> I Need Help For Minecraft Debian
#315 [09:58] * Lord_Ralex kicked _Plushing_ from #minecrafthelp (Reason: Plushing_ :Learn to type like a normal person then.)
#316 [10:00] * _Plushing_v2 [webchat@r179-26-67-117.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#317 [10:00] <_Plushing_v2> Ok
#318 [10:00] <_Plushing_v2> Sorry Bro
#319 [10:01] <_Plushing_v2> Lord_Ralex
#320 [10:01] <urielsalis> _Plushing_v2: and type messages in a single line please
#321 [10:03] * ismail [webchat@88.225.254.20.static.ttnet.com.tr] has joined #minecrafthelp
#322 [10:04] <ismail> game not open
#323 [10:05] <_Plushing_v2> I Need Help
#324 [10:05] <ismail> minecraft launcher close2.ogg
#325 [10:05] * leopardvenom [webchat@44.57.140.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#326 [10:06] <ismail> metoo
#327 [10:06] <_Plushing_v2> Debian Package no found
#328 [10:06] <ismail> yes
#329 [10:07] <_Plushing_v2> It does not have the Total Size
#330 [10:07] <Lord_Ralex> ??> ismail launcher/log
#331 [10:07] <Absol> ismail: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#332 [10:07] <ismail> no thanks
#333 [10:07] <_Plushing_v2> I Have Linux Ubuntu 14.04
#334 [10:07] <_Plushing_v2> And Minecraft Debian Not Found
#335 [10:07] <ismail> me linux no
#336 [10:08] <Lord_Ralex> ismail, ignore what _Plushing_v2 is saying, as he is not talking to you.
#337 [10:08] <Lord_Ralex> ismail, do what Absol said.
#338 [10:08] <ismail> sorry
#339 [10:08] <_Plushing_v2> ._.
#340 [10:09] <ismail> yous l did not say
#341 [10:09] <_Plushing_v2> Lord_Ralex Plz Help Me
#342 [10:09] * Lord_Ralex kicked _Plushing_v2 from #minecrafthelp (Reason: Plushing_v2 :You were not sorry, and acting that way proves that point very well.)
#343 [10:10] <ismail> what's your advantage
#344 [10:10] <Lord_Ralex> ismail, do what Absol said.
#345 [10:11] <ismail> ok
#346 [10:13] <ismail> ._____________:
#347 [10:13] <ismail> ;:----_-___-::
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#360 [11:18] <guitarash> is anybody here
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#364 [11:44] <SillyBean> I cant get in my Account and i cant get into y registration email
#365 [11:44] <SillyBean> *my registration email
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#370 [11:53] <SunnyD7> Hello I am having trouble with my multiplayer server. I died in the nether portal while going from the nether to the over world. It would not let me respawn so I disconnected but it is not letting me rejoin. What can I do?
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#374 [12:02] * Margaret [webchat@24-105-219-68.cm.mhcable.com] has joined #minecrafthelp
#375 [12:03] <Margaret> Hi. I cannot log into my account on minecraft due to the password or email being incorrect and I currently no longer have access to the email in which my account is linked to. I was wondering if there is anyway to change the email.
#376 [12:04] <mattym> ??> Margaret account/send-email
#377 [12:04] <Absol> Margaret: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#378 [12:04] <Absol> Margaret: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#379 [12:04] <Margaret> what if I no longer have the transaction id or gift code?
#380 [12:04] <mattym> ??> Margaret account/trans-id
#381 [12:05] <Absol> Margaret: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#382 [12:05] <Margaret> thank you
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#402 [12:51] <Zpope99> I am not able to play minecraft it repeatedly crashes and I think it has something to do with the drivers. Here is the DirectX https://paste.ubuntu.com/p/DjFWF8PkjT/
#403 [12:52] <mattym> Zpope99, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#404 [12:52] <Zpope99> thanks for the help
#405 [12:54] * Guest41695 is now known as urielsalis
#406 [13:05] <Zpope99> Where would I download Windows 7?
#407 [13:07] <mattym> Zpope99, You need to have a Windows 7 Product Key, and then the Microsoft Windows site will have instructions and downloads for you.
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#413 [13:31] * PStryder [webchat@172-093-061-055.citizip.com] has joined #minecrafthelp
#414 [13:32] <PStryder> Hi - if I purchased Minecraft through the Microsoft store (Windows Edition) do I have to purchase the Jave Edition at the Mojang website separately if I want to play with someone who can only play the Java Edition?
#415 [13:33] <mattym> PStryder, Yes.
#416 [13:33] <PStryder> TY.
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#420 [13:51] <Dedseige_Memes> Minecraft was working fine, but randomly today it would take ages to load only to crash.
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#424 [14:01] <Zpope99> how do you reinstall windows 7
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#426 [14:02] <Zpope99> https://paste.ubuntu.com/p/DjFWF8PkjT/ on this
#427 [14:03] <mattym> Zpope99, You need to have a Windows 7 Product Key, and then the Microsoft Windows site will have instructions and downloads for you.
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#429 [14:05] <Zpope99> how do you get a Windows 7 Product Key?
#430 [14:06] <mattym> Zpope99, If you do not have one. Then consider using a newer computer.
#431 [14:06] <Zpope99> what is a Windows 7 Product Key?
#432 [14:07] <mattym> Zpope99, Google it. Then see if you still have it.
#433 [14:12] * Michael [webchat@99-98-152-101.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#434 [14:13] <Michael> looking for help with server lag - 1.13.2 - TPS avg of 10.
#435 [14:13] <mattym> Michael, Are you hosting it yourself?
#436 [14:13] <Michael> yup
#437 [14:13] <Michael> small ubuntu box
#438 [14:13] <mattym> Michael, Are you playing on the same machine?
#439 [14:14] <Michael> no seperate
#440 [14:14] <Michael> server box is an old PC turned to an ubuntu server machine.
#441 [14:14] <Michael> client on my new PC running windows 10
#442 [14:15] * Russellrobin [webchat@pc-168-48-47-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#443 [14:15] <mattym> Michael, Have you checked the server log to see if its reporting anything specific?
#444 [14:16] <Michael> doesn't seem to be... from the moment I log in from client side it server starts to report "Can't keep up ..."
#445 [14:17] <mattym> Michael, I would guess the old hardware is not enough to run the server.
#446 [14:18] <Michael> could be. it's a shame b/c 1.12.1 ran really smooth.
#447 [14:18] * Harneloot [webchat@c-67-189-224-166.hsd1.ny.comcast.net] has joined #minecrafthelp
#448 [14:19] <Michael> CPU ?
#449 [14:19] <Michael> how would I see what the bottle neck is?
#450 [14:20] <Harneloot> Hello, ever time My son and I log out of our Realm Adventure or World Template and then log back in another day the whole thing is reset to the beginning - nothing is saved. All backups when loaded behave similarly. Please help.
#451 [14:20] <mattym> ??> Harneloot mojang/email
#452 [14:20] <Absol> Harneloot: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#453 [14:20] <Absol> Harneloot: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#454 [14:21] <Harneloot> Ok, thanks. I did email them, just thought I would check here too. Happy New Year all.
#455 [14:28] * sammy [webchat@177.238.106.250.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#456 [14:28] <sammy> hello
#457 [14:28] <sammy> why is my minecraft unable to download
#458 [14:29] * sammy [webchat@177.238.106.250.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#459 [14:43] <Michael> hi - is there a way to test server hardware bottle necks - cpu, ram, I/O
#460 [14:57] * Azemqno [webchat@188.127.112.106] has joined #minecrafthelp
#461 [14:57] <Azemqno> Alright can I get some help?
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#465 [15:34] * Kanoji [webchat@c-76-126-40-7.hsd1.ca.comcast.net] has joined #minecrafthelp
#466 [15:34] <Kanoji> hello
#467 [15:34] <Bob_4_0> hi
#468 [15:35] <Kanoji> i do not have access to my minecraft account
#469 [15:35] <Kanoji> please help!
#470 [15:36] * ineedhelpwithminecraftan [~ineedhelp@d75-157-16-163.bchsia.telus.net] has joined #minecrafthelp
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#472 [15:37] <gnv14> boa noite
#473 [15:37] * Kanoji [webchat@c-76-126-40-7.hsd1.ca.comcast.net] has quit. (Client Quit)
#474 [15:37] <gnv14> só consigo jpgar a versao demo
#475 [15:37] <ineedhelpwithminecraftan> hello
#476 [15:37] <gnv14> como eu arrumo isso
#477 [15:38] * ineedhelpwithminecraftan [~ineedhelp@d75-157-16-163.bchsia.telus.net] has quit. (Client Quit)
#478 [15:38] <gnv14> ?
#479 [15:38] <gnv14> alguem aqui fala portugues?
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#484 [15:42] <urielsalis> !message Happy new year! Most of our helpers are away celebrating with their families so please be patient or go to any of the other community channels https://help.mojang.com/customer/en/portal/articles/1175661-minecraft-java-edition-support-resources
#485 [15:45] <bigmidget510> Hello, I am getting the same error message everytime I try to launch Minecraft on m new computer running windows 7. Please see the link to my trouble ticket. I tried updating the video card driver from the manufacturer's website and restarted my machine and it still won't open. Please help....thanks!
#486 [15:45] <bigmidget510> https://bugs.mojang.com/browse/MCL-10359
#487 [15:45] <mattym> ??> bigmidget510 win/dxdiag
#488 [15:45] <Absol> bigmidget510: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#489 [15:52] <bigmidget510> ok, I will try that and let you know. Thanks
#490 [16:02] <bigmidget510> https://paste.ubuntu.com/p/m5WY7rW9Sq/
#491 [16:02] <mattym> bigmidget510, That computer does not meet the minimum requirements.
#492 [16:04] <bigmidget510> ok, is there an older release that I can use on this PC?
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#494 [16:06] <bigmidget510> That is strange because it runs fine on my laptop and this one is faster and newer than the laptop. By chance does anything stick out as being an issue that can be upgraded? ie memory, video card, etc.. Thanks
#495 [16:06] * macy [webchat@69-172-178-185.cable.teksavvy.com] has joined #minecrafthelp
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#497 [16:07] <mattym> bigmidget510, Currently, the GPU is the major issue, but there are problems with the CPU as well.
#498 [16:10] <bigmidget510> ok, thank you for your help. Do you think a previous release may be suitable for this PC? It was a Xmas present for a 10 yr old boy that will be super bummed if his Dad can't come up with a solution for him to play Minecraft on his computer:-/
#499 [16:12] <mattym> bigmidget510, It fails to even meet the older requirements I know of.
#500 [16:13] <bigmidget510> ok, I appreciate the help
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#503 [16:30] <lz2012> I have minecraft java edition and I wanted to redeem the windows 10 version. However when I tried to redeem it, it said that the code was already used. I don't remember giving the code away and it isn't in my microsoft account. Any help is appreciated
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#508 [17:09] * Sal [webchat@cpc83641-brig20-2-0-cust587.3-3.cable.virginm.net] has joined #minecrafthelp
#509 [17:11] <Sal> Hello, I was wondering if it is possible, and if it is how long it normally takes to find out what e-mail address I have linked to my account, not used it since Scrolls first was released, and the e-mail I thought was linked is not sending a recovery password, so tried all my e-mail accounts I still have so unless its an old one I forgot about im a
#510 [17:11] <Sal> bit stuck.
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#513 [17:35] * AAA2 [webchat@ip72-219-186-102.oc.oc.cox.net] has joined #minecrafthelp
#514 [17:36] <AAA2> hi HNY to you too
#515 [17:36] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#516 [17:38] <AAA2> When I try to load minecraft on win 10 it asks me to buy the game - that I already own
#517 [17:40] <urielsalis> hi AAA2
#518 [17:40] <urielsalis> what is your username?
#519 [17:40] <AAA2> Andre
#520 [17:40] <urielsalis> AAA2, and you are using the version from minecraft.net or from the windows store?
#521 [17:41] <AAA2> .net
#522 [17:41] <urielsalis> ??> AAA2 launcher/relog
#523 [17:41] <Absol> AAA2: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#524 [17:42] * Azemqno [webchat@188.127.112.106] has quit. (Quit: webchat.esper.net)
#525 [17:43] <AAA2> when I click singin it asks me buy the game
#526 [17:43] <AAA2> signin
#527 [17:44] <urielsalis> AAA2, you are logging in with a username or a email?
#528 [17:44] <AAA2> neither I just click sign-in
#529 [17:44] * TheLukeGuy [webchat@c-76-127-232-66.hsd1.ma.comcast.net] has joined #minecrafthelp
#530 [17:44] <urielsalis> AAA2, it should ask you to login with account before triggering the demo
#531 [17:45] * hdspellsiv [webchat@47.187.231.145] has joined #minecrafthelp
#532 [17:45] <TheLukeGuy> Minecraft just randomly started lagging really bad (60 to 10 FPS) when i literally did nothing, installed nothing, changed nothing...
#533 [17:45] <AAA2> maybe I loading the wrong game
#534 [17:46] <AAA2> I'm clicking the one in the win10 start menu
#535 [17:46] <mattym> AAA2, Both, can be there. What does the icon look like?
#536 [17:46] <urielsalis> AAA2, its a 3D cube or a 2D square?
#537 [17:47] <mattym> TheLukeGuy, Are you using a laptop that had gone onto battery power?
#538 [17:47] <AAA2> 2d square
#539 [17:47] <TheLukeGuy> It's always plugged into the charger mattym
#540 [17:47] <AAA2> I only see one
#541 [17:47] <urielsalis> AAA2, thats the windows 10 edition
#542 [17:47] <mattym> TheLukeGuy, Is it still or did it loose connection to it?
#543 [17:48] <urielsalis> AAA2, download the game from minecraft.net/download
#544 [17:48] <AAA2> ok will try that
#545 [17:48] <TheLukeGuy> It is still mattym
#546 [17:48] <mattym> ??> TheLukeGuy win/dxdiag
#547 [17:48] <Absol> TheLukeGuy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#548 [17:48] <AAA2> so the main reason i tried to load the pc ver, my xbox one is failing user data sync
#549 [17:49] <TheLukeGuy> oh i forgot to mention that im on a mac so those instructions probably wouldnt work
#550 [17:49] <AAA2> I did the console reset but that didn't help
#551 [17:49] * lz2012 [webchat@71-46-82-30.res.bhn.net] has joined #minecrafthelp
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#553 [17:50] <mattym> TheLukeGuy, Have you restarted the laptop since the issue started?
#554 [17:50] <hdspellsiv> i just cant connect to any minecraft servers and i updated java no firewalls are blocking and i have tried multiple versions restarted the router and my computer as well along with mc and i get this error msg io.netty.Channel.AbstractChannel$AnnotatedConnectException: connection timed out:no further information:
#555 [17:50] <hdspellsiv>
#556 [17:50] <TheLukeGuy> Yes, multiple times mattym
#557 [17:51] <urielsalis> hdspellsiv, on what server for example?
#558 [17:51] <hdspellsiv> hypixel
#559 [17:51] <urielsalis> hdspellsiv, what IP you are trying?
#560 [17:51] <hdspellsiv> a moded server
#561 [17:51] <hdspellsiv> all the other servers on my list
#562 [17:51] <urielsalis> hdspellsiv, what IP you are trying?
#563 [17:51] <hdspellsiv> that were working yester
#564 [17:53] <hdspellsiv> i have ben at this for almost 2 hrs do you really think that i would not check the ip
#565 [17:53] <urielsalis> hdspellsiv, if always better for someone to double check :P
#566 [17:53] <mattym> ??> TheLukeGuy mac/reinst
#567 [17:53] <Absol> TheLukeGuy: You may need to reinstall the locally installed files that Minecraft puts into place.
#568 [17:53] <Absol> TheLukeGuy: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#569 [17:54] <hdspellsiv> well its not just for main mc its for my moded servers as well
#570 [17:54] <urielsalis> hdspellsiv, can you give me any of the IPs you are trying?
#571 [17:54] <hdspellsiv> let me get a few
#572 [17:55] <hdspellsiv> Mc.hypixel.net
#573 [17:55] <hdspellsiv> Mc.duffcraft.net
#574 [17:56] <urielsalis> hdspellsiv, can you try connecting to mctest.ae97.net?
#575 [17:56] <AAA2> thanks urielsalis and mattym for your help
#576 [17:56] <hdspellsiv> ok
#577 [17:56] * urielsalis tips hat
#577 [17:57] <hdspellsiv> same error
#578 [17:57] <urielsalis> ??> hdspellsiv tools/hjt
#579 [17:57] <Absol> hdspellsiv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#580 [17:57] <Absol> hdspellsiv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#581 [18:00] * allurala [webchat@CPE000db91aa331-CM84948c572090.cpe.net.cable.rogers.com] has joined #minecrafthelp
#582 [18:00] <TheLukeGuy> mattym it's still the same as before
#583 [18:00] <allurala> Hi all, Happy New Year :)
#584 [18:01] * hdspellsiv [webchat@47.187.231.145] has quit. (Quit: webchat.esper.net)
#585 [18:02] * salmon [webchat@99-21-198-173.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#586 [18:04] <salmon> howdy! new user trying to figure out seeds. they all seem to fail on xbox one. i see them posted all over but it isn't usually clear which edition the number is for. any good resources/lists for xbox one seeds? can they be converted? a way to check which edition?
#587 [18:05] <allurala> I've requested a password reset several times, checked spam folder, etc. and still not receiving one. I only have two email addresses. My account was bought in 2011 and has since been converted.
#588 [18:05] * hdspellsiv [webchat@47.187.231.145] has joined #minecrafthelp
#589 [18:05] <mattym> salmon, You would need to depend on the person who shared it to provide that info.
#590 [18:05] <allurala> Is there a delay in receiving the password reset? It's usually an automated thing.
#591 [18:06] <mattym> allurala, Did you try with both emails?
#592 [18:06] <hdspellsiv> why should i trust you with this info Absol
#593 [18:06] <salmon> mattym: sure, but even shots posted specifically for xbox one don't seem to work
#594 [18:06] <mattym> salmon, Are you in the beta program?
#595 [18:06] <allurala> Yup, just says "if this email is on file, we'll send a reset to it" or something to that effect.
#596 [18:06] * AAA2 [webchat@ip72-219-186-102.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#597 [18:06] <mattym> ??> allurala account/send-email
#598 [18:06] <Absol> allurala: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#599 [18:06] <Absol> allurala: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#600 [18:07] <salmon> not that i know of. what is beta program? just have console and regular downloaded version. nothing special
#601 [18:07] * hdspellsiv [webchat@47.187.231.145] has quit. (Client Quit)
#602 [18:07] <allurala> Absol right, but shouldn't a password reset be an automated thing?
#603 [18:08] <mattym> salmon, If you were signed up for it at all on Xbox Live it would effect the version you get. What version number does your game say it is?
#604 [18:08] <mattym> allurala, Yes, and when its not working, it means something is wrong, and only Mojang will be able to help with that.
#605 [18:08] <salmon> no, never did the xbox live.
#606 [18:08] <allurala> Yikes.
#607 [18:10] <TheLukeGuy> mattym running that shell script didnt do anything
#608 [18:10] <mattym> TheLukeGuy, Did the script not run, or do you mean its made no change to the performance?
#609 [18:11] <salmon> version is v1.8.0
#610 [18:11] <TheLukeGuy> Oh sorry, it made no change to the performance
#611 [18:12] * CleverGod [webchat@71-93-132-10.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#612 [18:12] <CleverGod> hello
#613 [18:12] <mattym> TheLukeGuy, Its possible the config file got corrupt and reset, but has definitely been reset now. Can you check all the ingame settings to make sure they were what you had before the issues started.
#614 [18:12] <TheLukeGuy> mattym I haven't changed a thing
#615 [18:12] <CleverGod> I need help resetting my secruity question of an account this was given to me by a friend and he doesn't know the secruity questions
#616 [18:13] <mattym> TheLukeGuy, Then you should adjust the settings till the game performs as expected.
#617 [18:13] <TheLukeGuy> mattym what do you mean? lower the settings until the performance is better?
#618 [18:13] <mattym> CleverGod, Only your friend can recover his account.
#619 [18:14] <CleverGod> its not his
#620 [18:14] <CleverGod> he says he found it and doesnt want it
#621 [18:14] <CleverGod> cvomplcated situation
#622 [18:14] <mattym> TheLukeGuy, Lower or change things till its working.
#623 [18:14] <mattym> CleverGod, Then neither of you would be able to change them.
#624 [18:14] <CleverGod> dang
#625 [18:15] <TheLukeGuy> mattym I've already tried lowering settings, it does nothing :/
#626 [18:15] <CleverGod> also is there a way to like transfer a games bought mc to an account that doesnt have one?
#627 [18:15] <mattym> TheLukeGuy, Can you find me the Mac OS version, and device/model number for the Mac?
#628 [18:15] <CleverGod> and that other account with it loses it?
#629 [18:15] <mattym> CleverGod, No.
#630 [18:16] <CleverGod> hmm
#631 [18:16] <TheLukeGuy> mattym It's macOS 10.13.5 and it's a MacBook Pro (17-inch, Mid 2010), I know its old but it ran fine before a couple days ago
#632 [18:16] <CleverGod> is there anything i can do to reset the secruity questions?
#633 [18:17] <mattym> CleverGod, Not without access to the original email.
#634 [18:17] <allurala> Says that it was already migrated to Mojang, yet I was able to create a new Mojang account with my primary email address; I've checked the old email address, but nothing still.
#635 [18:17] <CleverGod> dang that sucks
#636 [18:17] <mattym> allurala, Like I said, you need to contact Mojang via the instructions Absol sent you.
#637 [18:19] <mattym> TheLukeGuy, And you are running the latest version of the game?
#638 [18:20] <TheLukeGuy> Yes, 1.13.2 mattym
#639 [18:20] <mattym> TheLukeGuy, And had been for a while?
#640 [18:20] <TheLukeGuy> Before the issues started, yes mattym
#641 [18:21] * Tootsiecat [webchat@174-31-26-240.spkn.qwest.net] has joined #minecrafthelp
#642 [18:21] <mattym> And the OS hasnt changed in a while?
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#644 [18:22] <Tootsiecat> So, on my Realm, I invited my friend and all was ok, but when I tried to invite another friend, it wont let them in and says not on the whitelist.
#645 [18:22] * TheLukeGuy [webchat@c-76-127-232-66.hsd1.ma.comcast.net] has joined #minecrafthelp
#646 [18:23] <TheLukeGuy> mattym No, the OS or anything else hasn't been changed
#647 [18:23] <mattym> TheLukeGuy, Does the same thing happen in a brand new world
#648 [18:23] <TheLukeGuy> I'll test it out
#649 [18:24] <mattym> Tootsiecat, Which version of Realms?
#650 [18:24] <Tootsiecat> 1.13.2
#651 [18:24] <mattym> Tootsiecat, Did they receive the invite?
#652 [18:25] <Tootsiecat> yes
#653 [18:25] <mattym> Tootsiecat, Have you tried resending it?
#654 [18:25] <Tootsiecat> no, ill try
#655 [18:25] * allurala [webchat@CPE000db91aa331-CM84948c572090.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#656 [18:27] <Tootsiecat> Still not working
#657 [18:27] <mattym> Tootsiecat, Is is possible the person you are trying to invite has an underage account?
#658 [18:28] <TheLukeGuy> mattym The same thing happens in a newly created singleplayer world
#659 [18:28] <urielsalis> ?? account/gdpr
#660 [18:28] <Absol> account/gdpr: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#661 [18:28] <Tootsiecat> nevermind, thank you
#662 [18:28] <mattym> TheLukeGuy, Then it may just be the hardware showing its age. If nothing else was changed in relation to the issue starting, I dont really know what else it would be.
#663 [18:28] <TheLukeGuy> Alright, thank you
#664 [18:28] <mattym> TheLukeGuy, Even unrelated to the game, did you install anything new?
#665 [18:28] <urielsalis> TheLukeGuy, you made a ticket in bugs.mojang.com earlier?
#666 [18:29] * Tootsiecat [webchat@174-31-26-240.spkn.qwest.net] has quit. (Quit: webchat.esper.net)
#667 [18:29] <TheLukeGuy> No, I didnt install anything mattym and no, I didn't make a ticket on bugs.mojang.com urielsalis
#668 [18:29] <urielsalis> TheLukeGuy, what mac model you have?
#669 [18:30] <TheLukeGuy> MacBook Pro 17 inch mid 2010
#670 [18:30] <urielsalis> Someone made the ticket with the exact same issue on a 2009 model, hmm
#671 [18:30] <urielsalis> probably Apple broke something
#672 [18:31] <urielsalis> https://bugs.mojang.com/browse/MC-141641
#673 [18:31] <TheLukeGuy> those are 1.14 snapshots
#674 [18:31] <urielsalis> TheLukeGuy, can you confirm its only on snapshots?
#675 [18:32] <TheLukeGuy> I'm on 1.13.2
#676 [18:32] <urielsalis> TheLukeGuy, I dont have the full logs, can you repeat in which version this is? 1.13.2?
#677 [18:32] <urielsalis> TheLukeGuy, can you try 1.13.1?
#678 [18:32] <TheLukeGuy> Doing it right now
#679 [18:34] <TheLukeGuy> The same thing happens on 1.13.1 urilsalis
#680 [18:34] <TheLukeGuy> urielsalis*
#681 [18:34] <urielsalis> TheLukeGuy, and 1.12.2?
#682 [18:34] <TheLukeGuy> I'll try
#683 [18:36] <TheLukeGuy> It happens in 1.12.2 but it might seem to be a tiny bit better (15-17 FPS to 20-22 FPS)
#684 [18:37] <urielsalis> TheLukeGuy, then its not what im thinking of
#685 [18:37] <urielsalis> TheLukeGuy, when did this start?
#686 [18:37] <TheLukeGuy> A couple days ago I'd say
#687 [18:38] <TheLukeGuy> The laptop ran out of battery and once I charged it it started happening
#688 [18:39] <mattym> TheLukeGuy, Are you sure you have restarted it with the power plugged in?
#689 [18:39] <TheLukeGuy> Yes
#690 [18:40] <TheLukeGuy> I keep the charger plugged in all the time because the battery is very bad, the only time I had it unplugged was by accident
#691 [18:42] <mattym> Again, Hardware showing its age.
#692 [18:42] * TheLukeGuy [webchat@c-76-127-232-66.hsd1.ma.comcast.net] has joined #minecrafthelp
#693 [18:43] <urielsalis> Sounds like hardware showing its age TheLukeGuy, but its indeed weird that it just started now
#694 [18:44] <TheLukeGuy> Yeah, i would have immediately assumed it was just the hardware if it didnt suddently drop like that
#695 [18:44] <TheLukeGuy> but thanks anyway
#696 [18:44] <urielsalis> might be apple pulling the same thing that they did with the iphone :/3
#697 [18:45] <TheLukeGuy> haha, i really hope not
#698 [19:01] * galetron [webchat@162-204-122-157.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#699 [19:02] <galetron> My username, password, and email of my account is unknown, please help
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#704 [20:01] <StrawberryGamer> so I have a Minecraft account and I switched computers and can't remember the email I used. The reason that's an issue is because I made my account in 2013.
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#707 [20:45] * Midnight [webchat@193-116-246-151.tpgi.com.au] has joined #minecrafthelp
#708 [20:45] <Midnight> My Minecraft keeps on crashing when i open and click play (its new)
#709 [20:51] <thgilfodrol> ??> Midnight tools/hjt
#710 [20:51] <Absol> Midnight: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#711 [20:51] <Absol> Midnight: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#712 [20:54] <Midnight> https://paste.ubuntu.com/p/mbHcGdxjkn/
#713 [20:55] <thgilfodrol> ??> Midnight av/adwcleaner
#714 [20:55] <Absol> Midnight: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#715 [20:55] <Absol> Midnight: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#716 [20:55] <thgilfodrol> Midnight: your issue is caused by the PremierOpinion malware
#717 [21:00] * Midnight [webchat@193-116-246-151.tpgi.com.au] has joined #minecrafthelp
#718 [21:00] <Midnight> Is this the chat?
#719 [21:00] <Midnight> the one that told me about to clean and repair something
#720 [21:05] <Midnight> I am back, what should i do after resting my computer and cleaning it and i haven't installed the java thing
#721 [21:11] <Midnight> Thank you, it is fixed.
#722 [21:21] * Aveng1nq [webchat@host-69-145-25-241.gdj-co.client.bresnan.net] has joined #minecrafthelp
#723 [21:21] <Aveng1nq> HALP
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#729 [21:50] <josh9> hi i was wondering if u can help me figure out my mojang account info i forgot my email and password
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#732 [22:30] * Skittles [webchat@50.49.117.174] has joined #minecrafthelp
#733 [22:32] <Skittles> Hello! I'm having an OpenGL error and was wondering if anyone here could help me fix it. None of the online suggestions seem to work for me and I'm quite sure that my PC is able to run Minecraft. The PC i'm attempting to run Minecraft on is brand new.
#734 [22:35] <mattym> ??> Skittles win/dxdiag
#735 [22:35] <Absol> Skittles: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#736 [22:39] * Skittles [webchat@50.49.117.174] has joined #minecrafthelp
#737 [22:39] <Skittles> sorry, i got disconnected
#738 [22:39] <Skittles> https://pastebin.com/2E0YNjwU
#739 [22:39] <Skittles> heres the paste
#740 [22:40] <mattym> Skittles, Just a moment.
#741 [22:41] <mattym> Skittles, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#742 [22:43] <Skittles> Thats pretty rediculous considering this PC came with windows 8
#743 [22:43] <Skittles> windows 10*
#744 [22:43] <mattym> Skittles, Its not a new computer.
#745 [22:44] <Skittles> Oh, well, it's refurbished but I figured it was kinda new-ish
#746 [22:44] <Skittles> So, am I able to get rid of windows 10?
#747 [22:45] <mattym> Skittles, If it was sold with 10, its unlikely you will have the product key for the older version.
#748 [22:45] <Skittles> Hm
#749 [22:45] <Skittles> What kind of graphics hardware would you recommend?
#750 [22:46] <mattym> Skittles, Unfortunately the logs do not provide enough information for use to make that kind of recommendation, as there are limiting factors we cannot know.
#751 [23:33] * Webchat_88007 [webchat@49.63.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#752 [23:33] * Espercorn kicked Webchat_88007 from #minecrafthelp (Reason: ebchat_88007 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)