#1 [00:24] * antonyeah02 [webchat@host51-0-dynamic.14-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#2 [00:25] <antonyeah02> hey guys
#3 [00:41] * Tootsie [webchat@67-5-122-58.spok.qwest.net] has joined #minecrafthelp
#4 [00:43] <Tootsie> So, one of my realms is an adventure, and whenever I disconnect, it resets and puts me back at the beginning.
#5 [00:59] * Megan [webchat@cpe-162-244-124-43.hcinet.net] has joined #minecrafthelp
#6 [01:03] <Megan> I need help getting a refund for Minecraft Java edition. I bought the wrong game and want to buy the Windows 10 version. I already talked to a support member about this previously and they said I should get a refund and then buy the Windows 10 version. This member also said I can look at the microsoft store to get this refund, but when I go to the
#7 [01:03] <Megan> microsoft store, it says I haven't bought anything. I think maybe that this is because I bought the game from the Minecraft website, Minecraft.net, directly instead of the microsoft store. I just need to know how to get a refund for this game now. Thank you.
#8 [01:08] <thgilfodrol> ??> Megan account/refund
#9 [01:08] <Absol> Megan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#10 [01:09] <thgilfodrol> Megan: since this is a volunteer run channel, keep in mind we have no say in the refund process or policy
#11 [01:09] <thgilfodrol> Megan: your best bet is to try requesting a refund via the instructions above
#12 [01:09] <Megan> I just need to know how to get a refund
#13 [01:10] <thgilfodrol> Megan: also keep in mind that there will be increased wait times for Mojang support due to the holidays
#14 [01:10] <thgilfodrol> Megan: the instructions are in the link above
#15 [01:11] <Megan> Yes, I know, I already got in contact with someone, but they did not describe the process of getting a refund
#16 [01:12] <thgilfodrol> Megan: you've brought it up with mojang support via the system linked already?
#17 [01:14] <thgilfodrol> Megan: try replying that you'd like a refund, and provide the transaction id
#18 [01:53] * danielprogamer [webchat@dynamic-ip-1814980187.cable.net.co] has joined #minecrafthelp
#19 [01:54] * danielprogamer [webchat@dynamic-ip-1814980187.cable.net.co] has quit. (Client Quit)
#20 [02:04] * Al [webchat@206-248-133-210.dsl.teksavvy.com] has joined #minecrafthelp
#21 [02:05] <Al> I just bought minecraft java edition a couple hours ago and i realized i got the wrong one, do you guys think they would refund me so i could buy the windows 10 edition?
#22 [02:05] * Gemit [webchat@d27-96-82-163.evv.wideopenwest.com] has joined #minecrafthelp
#23 [02:06] <Gemit> my account has been locked for like 4 days now
#24 [02:07] <Gemit> can someone please help me, my account has been locked for like 4 days and i have spent lots of money on the account
#25 [02:10] <Al> is anyone here to help me too?
#26 [02:11] * Al [webchat@206-248-133-210.dsl.teksavvy.com] has quit. (Quit: webchat.esper.net)
#27 [03:48] * coleman [webchat@ip70-177-86-178.ok.ok.cox.net] has joined #minecrafthelp
#28 [03:50] <coleman> hello
#29 [03:51] * coleman [webchat@ip70-177-86-178.ok.ok.cox.net] has quit. (Client Quit)
#30 [03:52] * Xenavia [webchat@HSI-KBW-149-172-224-179.hsi13.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#31 [03:52] <Xenavia> Hi
#32 [03:52] * Xenavia [webchat@HSI-KBW-149-172-224-179.hsi13.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#33 [04:50] * Koronotchi [webchat@46.101.50.221] has joined #minecrafthelp
#34 [04:51] <Koronotchi> Hello! I am trying to login to my minecraft, but when I login on the launcher, it comes back with the message "Cannot connect to server" How should I rectify the issue?
#35 [04:51] * robloxian [webchat@182.48.222.2.dvois.com] has joined #minecrafthelp
#36 [04:51] <robloxian> hi
#37 [04:52] <robloxian> so I l can't go on my favourite gane
#38 [04:52] <robloxian> it keep saying that i have some error
#39 [04:52] <Koronotchi> Is it the "Can't connect to server" thing?
#40 [04:53] <robloxian> i go to natural disasters survival
#41 [04:53] <robloxian> oh wait this is Minecraft?
#42 [04:53] <robloxian> oh I thought this was Roblox costumer support
#43 [04:53] <robloxian> oh sorry to bother you
#44 [04:54] <Andrio> Koronotchi, can you log in at https://account.mojang.com/ ?
#45 [04:54] * robloxian [webchat@182.48.222.2.dvois.com] has quit. (Client Quit)
#46 [04:55] <Koronotchi> No I am unable to login at that site either
#47 [04:56] <Koronotchi> I have emailed Mojang regarding the situation, but do you know if there is any way I could pursue the issue?
#48 [04:56] <Andrio> Koronotchi, what happens when you try?
#49 [04:56] <Koronotchi> Mojang or minecraft launcher?
#50 [04:57] <Andrio> Koronotchi, what happens when you try to log in at https://account.mojang.com/ ?
#51 [04:57] <Koronotchi> It says something about it being blocked or something
#52 [04:58] <Andrio> Koronotchi, what exactly does it say?
#53 [04:59] <Koronotchi> https://gyazo.com/aff698605f29b3451333e1620c6a6d29
#54 [05:01] * thelounge31 [webchat@host217-43-62-46.range217-43.btcentralplus.com] has joined #minecrafthelp
#55 [05:01] * Espercorn kicked thelounge31 from #minecrafthelp (Reason: helounge31 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#56 [05:01] <Andrio> I smell VPN
#57 [05:01] <Andrio> org-name: DigitalOcean, LLC
#58 [05:12] * note16651 [webchat@184-22-245-0.24.nat.sila1-cgn01.myaisfibre.com] has joined #minecrafthelp
#59 [05:22] * _wither__ [webchat@1.239.244.58] has joined #minecrafthelp
#60 [05:22] * _wither__ [webchat@1.239.244.58] has quit. (Client Quit)
#61 [05:50] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#62 [07:06] * note16651 [webchat@184-22-245-0.24.nat.sila1-cgn01.myaisfibre.com] has quit. (Quit: webchat.esper.net)
#63 [07:15] * Jake [webchat@31.185.62.202] has joined #minecrafthelp
#64 [07:26] * Ririchiyoo [webchat@31-189-21-178.nat.tfnet.cz] has joined #minecrafthelp
#65 [07:27] * Ririchiyoo [webchat@31-189-21-178.nat.tfnet.cz] has quit. (Client Quit)
#66 [07:31] * miko211 [webchat@public-gprs394699.centertel.pl] has joined #minecrafthelp
#67 [07:31] * miko211 [webchat@public-gprs394699.centertel.pl] has quit. (Client Quit)
#68 [07:45] * BrightMinty [webchat@90.253.181.27] has joined #minecrafthelp
#69 [07:45] <BrightMinty> Hello
#70 [07:46] <BrightMinty> I need help
#71 [07:46] <BrightMinty> can anyone assist me?
#72 [07:47] <BrightMinty> When I try to load minecraft
#73 [07:48] <BrightMinty> It goes to the "Mojang" like screen (Like the logos that move along so like Mojang to minecraft then to the game) and it just stops working I tried restarting
#74 [07:55] * silent [webchat@185.190.147.56] has joined #minecrafthelp
#75 [07:55] <silent> hi
#76 [07:55] <silent> guys
#77 [07:55] <silent> when i start minecraft
#78 [07:55] <BrightMinty> hello
#79 [07:55] <silent> it says
#80 [07:55] <urielsalis> ??> BrightMinty tools/hjt
#81 [07:55] <Absol> BrightMinty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#82 [07:56] <Absol> BrightMinty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#83 [07:56] <BrightMinty> ok yu
#84 [07:56] <BrightMinty> ty
#85 [07:56] * silent [webchat@185.190.147.56] has quit. (Client Quit)
#86 [07:57] <BrightMinty> also, where hijackthis?
#87 [07:57] <BrightMinty> nvm
#88 [07:57] <BrightMinty> I found the link
#89 [08:00] <BrightMinty> https://paste.ubuntu.com/p/Ms5bcQcSHM/
#90 [08:01] <urielsalis> ??> BrightMinty av/adwcleaner
#91 [08:01] <Absol> BrightMinty: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#92 [08:01] <Absol> BrightMinty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#93 [08:01] <BrightMinty> ok
#94 [08:06] * BrightMinty [webchat@90.253.181.27] has joined #minecrafthelp
#95 [08:08] <BrightMinty> can you repeat what I shall do
#96 [08:08] <BrightMinty> I've restarted
#97 [08:08] * Bidou_julie [webchat@218.150.108.138] has joined #minecrafthelp
#98 [08:09] * Bidou_julie [webchat@218.150.108.138] has quit. (Client Quit)
#99 [08:09] <BrightMinty> @absol what to do now? I've restarted
#100 [08:20] * blue [webchat@209.58.142.217] has joined #minecrafthelp
#101 [08:20] * felipe [webchat@189.26.44.128.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#102 [08:20] <felipe> obrg
#103 [08:21] * felipe [webchat@189.26.44.128.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#104 [08:22] * blue [webchat@209.58.142.217] has quit. (Client Quit)
#105 [08:33] <BrightMinty> hello?
#106 [08:33] <BrightMinty> what do I do now I restarted
#107 [08:36] <BrightMinty> help me comn
#108 [08:37] <Andrio> BrightMinty, does Minecraft work now?
#109 [08:39] <BrightMinty> no
#110 [08:39] <BrightMinty> lemme try
#111 [08:41] <BrightMinty> still dosent workj
#112 [08:41] <BrightMinty> work*
#113 [08:41] <BrightMinty> It says
#114 [08:41] <BrightMinty> Java(TM) Platform SE binary is not responding
#115 [08:41] <BrightMinty> IT WORKED
#116 [08:41] <BrightMinty> ITS ON!
#117 [08:41] <BrightMinty> YES
#118 [09:19] * JAHB_Deku [webchat@ip4da07eb1.direct-adsl.nl] has joined #minecrafthelp
#119 [09:19] * Kaspartron [webchat@md-188-69-210-56.omni.lt] has joined #minecrafthelp
#120 [09:19] <Kaspartron> nothing
#121 [09:20] * Kaspartron [webchat@md-188-69-210-56.omni.lt] has quit. (Client Quit)
#122 [09:20] <JAHB_Deku> Greetings, I recently played Minecraft on this computer before 30 December to be exact and I tried it know and it won't work
#123 [09:21] <JAHB_Deku> I removed my old email address that I use for my Minecraft account but my default password isn't working anymore
#124 [09:23] <JAHB_Deku> Also tried logging in with my username and it still won't work
#125 [09:29] * BassDread [webchat@71-93-132-10.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#126 [09:30] <BassDread> Im typing my password into my acccount and it says its invalid I make sure i type in it very carefully it doesn't let me log in
#127 [09:30] <BassDread> the password hasnt changed either
#128 [09:31] * JAHB_Deku [webchat@ip4da07eb1.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#129 [09:37] * BassDread [webchat@71-93-132-10.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#130 [09:38] <BassDread> I was able to log into my account yesterday now I'm not able too
#131 [09:42] * Lord_of_Life_ [~Lord@77.28.222.240] has joined #minecrafthelp
#132 [09:44] * Lord_of_Life [~Lord@46.217.123.154] has quit. (Ping timeout: 189 seconds)
#133 [10:04] * time [webchat@c-73-115-15-166.hsd1.tx.comcast.net] has joined #minecrafthelp
#134 [10:05] * time [webchat@c-73-115-15-166.hsd1.tx.comcast.net] has quit. (Client Quit)
#135 [10:11] * bcs [webchat@173-169-77-15.res.bhn.net] has joined #minecrafthelp
#136 [10:13] <bcs> Hello, if I have purchased a copy of Java Edition, is there a way to get a key or code for the Windows 10 version, or will I have to purchase that as well in order to play?
#137 [10:14] <urielsalis> bcs, there was a promotion that ended 3 weeks ago that gave you a key. But its has finished
#138 [10:15] <bcs> Thank you for the help, urielsalis
#139 [10:16] <BassDread> I was able to log into my account yesterday now I'm not able too
#140 [10:19] * antonyeah02 [webchat@host51-0-dynamic.14-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#141 [10:25] * BassDread [webchat@71-93-132-10.dhcp.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
#142 [10:26] * jbwade09 [webchat@user-69-73-49-156.knology.net] has joined #minecrafthelp
#143 [10:29] <jbwade09> I have 3 accounts that I purchased a few years before 2011. Now when I try to log into an account from the Minecraft launcher it says Can't connect to Minecraft.net.
#144 [10:29] <mattym> ??> jbwade09 tools/hjt
#145 [10:29] <Absol> jbwade09: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [10:29] <Absol> jbwade09: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [10:30] <jbwade09> All 3 accounts have been this way since Microsoft took over.
#148 [10:39] <jbwade09> https://paste.ubuntu.com/p/XRpwHThZ7j/
#149 [10:40] <mattym> jbwade09, Are you currently on a home internet connection?
#150 [10:40] <jbwade09> yes
#151 [10:40] <mattym> jbwade09, With the exception of AVG, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#152 [10:40] <jbwade09> ethernet to cable modem
#153 [10:41] <jbwade09> no
#154 [10:41] * Sym [webchat@pool-108-7-219-146.bstnma.fios.verizon.net] has joined #minecrafthelp
#155 [10:42] <mattym> jbwade09, What is the exact message you get?
#156 [10:43] <jbwade09> when i try to log into mincraft from the launcher?
#157 [10:43] * Sym [webchat@pool-108-7-219-146.bstnma.fios.verizon.net] has quit. (Client Quit)
#158 [10:43] <mattym> jbwade09, Yes
#159 [10:43] * Moilolpopo [webchat@modemcable245.164-80-70.mc.videotron.ca] has joined #minecrafthelp
#160 [10:43] <jbwade09> just a sec, trying it again now
#161 [10:43] <Moilolpopo> I cant buy a realm
#162 [10:43] <jbwade09> Can't connect to mincraft.net
#163 [10:44] * Moilolpopo [webchat@modemcable245.164-80-70.mc.videotron.ca] has quit. (Client Quit)
#164 [10:44] <mattym> jbwade09, Are you using the official launcher?
#165 [10:44] <jbwade09> it all started when minecraft was purchased by microsoft
#166 [10:44] <jbwade09> yes
#167 [10:44] <mattym> ??> jbwade09 av/adwcleaner
#168 [10:44] <Absol> jbwade09: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#169 [10:44] <Absol> jbwade09: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#170 [10:45] <jbwade09> 10-4
#171 [10:55] * jbwade09 [webchat@user-69-73-49-156.knology.net] has joined #minecrafthelp
#172 [10:56] <jbwade09> I am back, adware scanner is finished
#173 [10:57] <mattym> jbwade09, Check the game again.
#174 [10:58] <jbwade09> still says same thing
#175 [10:59] <mattym> jbwade09, Have you updated the launcher?
#176 [10:59] <jbwade09> this started when microsoft purchased minecraft and everyone had to migrate accounts. I had not played in a long time so i didnt know about the migration
#177 [11:00] * Reg [webchat@ws1.surfglobal.net] has joined #minecrafthelp
#178 [11:00] <mattym> jbwade09, This has nothing to do with that, so stop wasting time repeating it.
#179 [11:00] <mattym> jbwade09, Have you updated the launcher?
#180 [11:00] <jbwade09> yes
#181 [11:00] <mattym> jbwade09, What version number does it show?
#182 [11:00] <jbwade09> and look i am a 44 y/o man, not a 8 y/o child so talk to me like one
#183 [11:01] <jbwade09> where do i see the version number
#184 [11:01] <Reg> I have a timet
#185 [11:02] <jbwade09> i am only trying to give you as much info as i can to help, all you had to do is say you didnt need that
#186 [11:02] <Reg> I have a firetabt and sense 11:51 lasla
#187 [11:02] <Reg> I have a firetabls
#188 [11:04] <mattym> jbwade09, The version number will either be on the top window bar, or on the bottom portion of the launcher window.
#189 [11:06] <jbwade09> it says 1.11.2 released
#190 [11:06] <mattym> jbwade09, What would be the game version. Depending on the launcher, its either further down than that. Or at the very top.
#191 [11:06] <mattym> That would*
#192 [11:06] <jbwade09> I have nothing at the very top
#193 [11:07] <mattym> jbwade09, Then check the bottom left corner.
#194 [11:07] <jbwade09> just says minecraft launcher
#195 [11:07] <jbwade09> at top'
#196 [11:07] <jbwade09> checking bottom
#197 [11:08] <jbwade09> i clicked older, and it took me to get minecraft windows 10 edition for free
#198 [11:09] <mattym> jbwade09, You should not need to click anything.
#199 [11:09] <mattym> jbwade09, Just start the launcher, and look at the bottom left.
#200 [11:09] <Reg> I have a tablet sense 11:51pm est every time I load minecraft it crashes I've tried deleating it reinstalling and it does not fix problem... I am on a fire tablet
#201 [11:10] <jbwade09> how can i send you a screen shot of my launcher
#202 [11:10] <mattym> Reg, Which fire tablet?
#203 [11:10] <mattym> ??> jbwade09 imgur
#204 [11:10] <Absol> jbwade09: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#205 [11:10] <jbwade09> cause there is not anything in the bottom left corner but the all caps minecraft logo in grey
#206 [11:11] <mattym> jbwade09, Thats at the bottom?
#207 [11:11] <mattym> jbwade09, Update your launcher.
#208 [11:11] <jbwade09> i clicked force update and it just sits there
#209 [11:12] <mattym> jbwade09, That launcher is *too* old to update. Download the latest from minecraft.net/download
#210 [11:12] <jbwade09> i have uninstalled it about a month ago and reinstalled and it keeps doing the same
#211 [11:12] <Reg> Any idea of what I can do
#212 [11:13] <mattym> jbwade09, Install it from a new download. The one you are describing is several revisions out of date.
#213 [11:14] <Reg> 5th generation fire tablet
#214 [11:14] <jbwade09> actually now that i am looking in list to uninstall it, i dont see minecraft file even in my computer, but the launcher is still on desktop
#215 [11:14] <jbwade09> ok, i will install again and get back to you, thanks
#216 [11:14] <mattym> jbwade09, For that one, I think you can just delete it. Those old versions were never installed.
#217 [11:14] <jbwade09> ok
#218 [11:18] <jbwade09> ok this is where i have gotten to the last time. it keeps telling me that i have to purchase the java edition
#219 [11:18] <Reg> Does my being on 5th generation fire tablet tell you anything?
#220 [11:20] <mattym> jbwade09, Where is it saying that?
#221 [11:20] <jbwade09> wait a sec, i may have it now
#222 [11:22] <jbwade09> yeah, i got the download but it will only let me play the demo
#223 [11:22] <mattym> Reg, Have you made sure everything else on the device is closed out?
#224 [11:22] <jbwade09> says i need to purchase
#225 [11:22] <mattym> jbwade09, Make sure you are logging in now.
#226 [11:22] <Reg> He's
#227 [11:22] <Reg> He's
#228 [11:22] <Reg> Yes
#229 [11:23] <mattym> Reg, You may need to check the forums or bug tracker. We do not deal with the mobile versions enough to fully troubleshoot it.
#230 [11:24] <Reg> Where is bug tracker
#231 [11:24] <jbwade09> i am on desktop
#232 [11:24] <urielsalis> Reg, bugs.mojang.com
#233 [11:24] <jbwade09> sorry i got ya
#234 [11:25] <jbwade09> i am on an alienware desktop, not a mobile device
#235 [11:25] <mattym> jbwade09, If it somehow picked up old login info, make sure you completely log out before re-entering the info.
#236 [11:25] <jbwade09> i did
#237 [11:26] <mattym> jbwade09, And that message was not to you, so focus on what is being said to you.
#238 [11:27] <mattym> jbwade09, If it continues to only access the demo, then the information being entered is not correct.
#239 [11:27] <jbwade09> as in my log in info?
#240 [11:27] <mattym> jbwade09, Yes
#241 [11:28] <jbwade09> ok, i can log into my account on mojang and minecraft.net with same info
#242 [11:28] <mattym> jbwade09, You said you never migrated?
#243 [11:28] <jbwade09> i didnt migrate
#244 [11:28] <jbwade09> that is what i was trying to tell you when you snapped
#245 [11:28] <mattym> jbwade09, Then you are using a Mojang account with no game migrated to it to log into the Mojang site.
#246 [11:29] <jbwade09> i never migrated, either it did it for me or someone hacked my act on minecraft
#247 [11:29] <mattym> jbwade09, Migrate one of your account to that Mojang account, or log in with the un-migrated username and password.
#248 [11:29] <mattym> log in on the launcher that is.
#249 [11:35] <jbwade09> thanks for your time, guess i will wait for minecraft to call. i had entered a ticked before christmas, still have not received a call, maybe soon.
#250 [11:35] <mattym> jbwade09, Via the help.mojang.com site?
#251 [11:36] <jbwade09> yes
#252 [11:36] <urielsalis> jbwade09, they dont do phone support
#253 [11:36] <urielsalis> jbwade09, only email
#254 [11:36] <jbwade09> ok, they just said they would respond after the holidays but did not say how
#255 [11:43] * Rigda [webchat@pa49-195-152-167.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#256 [11:44] * Rigda [webchat@pa49-195-152-167.pa.nsw.optusnet.com.au] has quit. (Client Quit)
#257 [11:47] * Dafydd [webchat@S0106f0f249655fe3.no.shawcable.net] has joined #minecrafthelp
#258 [11:49] <Dafydd> Well hi and i want to change my name on my account and it says i have to wait 30 days but i haven't changed it in the last 30 days.
#259 [11:49] <urielsalis> Dafydd, what is your username?
#260 [11:50] <Dafydd> My Username right now is cadwgon and i changed it from dressySquid to that about 1 mouth and a half ago and the website says i just changed it like 2 days sgo and i am confused.
#261 [11:51] <urielsalis> Dafydd, you changed your name 2 days ago
#262 [11:51] <urielsalis> Dafydd, the 30 of december
#263 [11:52] <urielsalis> Dressysquid13 → MacNoTosh (2017-06-09) → DressySquid (2017-07-27) → Cadwgon (2018-12-30)
#264 [11:52] <Dafydd> So i just have to wait?
#265 [11:52] <Dafydd> ore can you change it back
#266 [11:53] * Webchat_02476 [webchat@p54941C96.dip0.t-ipconnect.de] has joined #minecrafthelp
#267 [11:53] * Espercorn kicked Webchat_02476 from #minecrafthelp (Reason: ebchat_02476 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#268 [11:53] <urielsalis> Dafydd, you have to wit
#269 [11:53] <urielsalis> wait
#270 [11:53] <Dafydd> ok
#271 [11:53] <Dafydd> Thanks
#272 [11:53] * Dafydd [webchat@S0106f0f249655fe3.no.shawcable.net] has quit. (Quit: webchat.esper.net)
#273 [11:59] * cheaterJoqkooh [webchat@186-58-62-142.speedy.com.ar] has joined #minecrafthelp
#274 [11:59] <cheaterJoqkooh> hola
#275 [12:00] <cheaterJoqkooh> ya e intentado puto
#276 [12:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#277 [12:50] * Tootsie [webchat@67-5-122-58.spok.qwest.net] has joined #minecrafthelp
#278 [12:51] <Tootsie> One of my realms is an adventure and whenever i disconnect, it resets me back to the beginning
#279 [12:55] * ItsRazza [webchat@5e01eb2b.bb.sky.com] has joined #minecrafthelp
#280 [12:55] <ItsRazza> hi i need help everytime i go fullscreen i get a crash report ?
#281 [12:56] <ItsRazza> hi i need help everytime i go fullscreen i get a crash report ?
#282 [13:03] * Kaynie [webchat@134.101.166.110] has joined #minecrafthelp
#283 [13:03] <Kaynie> hello :) I bought minecraft in 2011, just tried to play again, but my minecraft account got already migrated into another majong account it says
#284 [13:04] * jbwade09 [webchat@user-69-73-49-156.knology.net] has joined #minecrafthelp
#285 [13:04] <Kaynie> any chance u can help me? I got my transaction ID as prove etc
#286 [13:04] * CX [webchat@174-085-142-197.dhcp.chtrptr.net] has joined #minecrafthelp
#287 [13:04] <mattym> ??> Kaynie account/send-email
#288 [13:04] <Absol> Kaynie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#289 [13:04] <Absol> Kaynie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#290 [13:05] <CX> The game crashed whilst initializing game
#291 [13:05] <CX> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#292 [13:05] <CX> What do i do
#293 [13:05] <mattym> ??> CX win/dxdiag
#294 [13:05] <Absol> CX: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#295 [13:05] <Kaynie> thank you Absol :)
#296 [13:05] <Kaynie> maybe I can play in 2 weeks then ;D
#297 [13:07] * Doodles07 [webchat@2.31.194.41] has joined #minecrafthelp
#298 [13:07] * Kaynie [webchat@134.101.166.110] has quit. (Client Quit)
#299 [13:10] <jbwade09> mattym Hey, I am back, I got one account to log into with the new launcher, I think that account was never migrated or imported if those two are different. Either way, I had not played this account much so it was almost forgotten, that is why i never migrated it. The other two accounts however were migrated and I can not log into either of tho
#300 [13:10] <jbwade09> se without it saying that I need to purchase the new java edition.
#301 [13:10] <Doodles07> Hi, I've had an account for years that my dad bought me under the username Doodles07, but since I stopped playing for a few years, the email address that it was under no longer exists (my dad had to reset all his accounts, as it was his email) and I've long since forgotten the password, as i just had it remember the account on my dad's computer
#302 [13:11] * euan [webchat@host86-180-0-196.range86-180.btcentralplus.com] has joined #minecrafthelp
#303 [13:11] <mattym> ??> Doodles07 account/send-email
#304 [13:11] <Absol> Doodles07: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#305 [13:11] <Absol> Doodles07: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#306 [13:11] * euan [webchat@host86-180-0-196.range86-180.btcentralplus.com] has quit. (Client Quit)
#307 [13:11] * jbwade09 [webchat@user-69-73-49-156.knology.net] has quit. (Quit: webchat.esper.net)
#308 [13:12] <CX> @Absol I never had this issue until I updated my computer last night, what happened?
#309 [13:12] <mattym> CX, Get the info we asked for.
#310 [13:13] <CX> I have it, which tech support thing do I use
#311 [13:13] <mattym> CX, Just give us the link.
#312 [13:13] <mattym> CX, Just give us the link.
#313 [13:13] * Doodles07 [webchat@2.31.194.41] has left #minecrafthelp
#314 [13:13] <CX> https://paste.ubuntu.com/p/ZzCRnB788V/
#315 [13:14] <mattym> CX, Can you check your Windows update log and see if you had any failed updates.
#316 [13:14] <CX> How do I do that
#317 [13:15] <CX> ?
#318 [13:15] <mattym> CX, Open the Windows button menu, hit the gear icon, then go to Update and Security.
#319 [13:16] <mattym> CX, You should see the option to view update history.
#320 [13:16] * Doodle_Bunny [webchat@c-73-50-166-146.hsd1.il.comcast.net] has joined #minecrafthelp
#321 [13:16] <CX> It says successfully installed
#322 [13:17] * Everides [webchat@acmf135.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#323 [13:17] <mattym> CX, Ok, hand on a moment.
#324 [13:17] <CX> Okay
#325 [13:18] <Everides> I changed my e-mail and i didn't received any mail and i can't log-in to my accaount
#326 [13:18] <Doodle_Bunny> My minecraft realm keeps being reset to it's default template form
#327 [13:19] * iFrankYoutube [webchat@customer-209.tpp.com.ar.3.225.181.in-addr.arpa] has joined #minecrafthelp
#328 [13:19] <mattym> CX, Try to reinstall this driver for your PC https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_21.20.16.4599_W10x64_A.zip?acerid=636299954021050548&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20A315-31&OS=ALL&LC=en&BC=ACER&SC=PA_6
#329 [13:20] <CX> Downloading it rn, but is there any specific way I need to do it?
#330 [13:20] <CX> I'm sorry I'm really bad with technical stuff...
#331 [13:21] <iFrankYoutube> Hi, I need help from someone regarding a case of my Minecraft account.
#332 [13:21] <mattym> CX, They have it packed as a zip file. Usually all you need to do is unpack/extract it. Then look in the files it made for the one called setup and run that
#333 [13:22] <mattym> CX, If you dont see that option once you have extracted it. let me know
#334 [13:23] <mattym> ?? account/send-email
#335 [13:23] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#336 [13:23] <Absol> account/send-email: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#337 [13:23] <mattym> Everides and iFrankYoutube Please see the information Absol wrote for account issues.
#338 [13:23] <mattym> Doodle_Bunny, Seems to be a bug. You will need to wait for it to be fixed.
#339 [13:24] * iFrankYoutube [webchat@customer-209.tpp.com.ar.3.225.181.in-addr.arpa] has quit. (Client Quit)
#340 [13:24] <CX> It says "This computer does not meet the minimum requirements for installing this software."
#341 [13:24] <mattym> CX, You will need to contact Acer support then.
#342 [13:25] <mattym> CX, Tell them you need help installing the display driver they are providing for your model as its not working.
#343 [13:25] * FOTXIS [webchat@client-201.240.151.161.speedy.net.pe] has joined #minecrafthelp
#344 [13:25] <CX> Are you sure it is the correct one?
#345 [13:25] <CX> Just want to double check before I contact them
#346 [13:25] <FOTXIS> Error al descargar un archivo. cat.ogg
#347 [13:26] <mattym> CX, Its was the one listed for your model from their site.
#348 [13:26] <FOTXIS> what I do? help
#349 [13:26] <CX> Okay thank you
#350 [13:26] <mattym> ??> FOTXIS error/download
#351 [13:26] <Absol> FOTXIS: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#352 [13:28] <FOTXIS> how do I eliminate it
#353 [13:28] <FOTXIS> is my antivirus
#354 [13:29] <mattym> FOTXIS, Read info on the page you were linked.
#355 [13:30] <FOTXIS> ok
#356 [13:37] * jack [webchat@173-29-112-67.client.mchsi.com] has joined #minecrafthelp
#357 [13:37] * jack is now known as Guest39097
#358 [13:37] <Guest39097> i cannot connect to my.minecraft when i log in. I'm trying to purchase minecraft.
#359 [13:38] <Guest39097> i have used mcleaks to try minecraft before
#360 [13:42] <Guest39097> "an error stopped your request from being processed" this hapens every time I try to log in on minecraft.
#361 [13:42] <Guest39097> *prevented (not stopped)
#362 [13:44] <FOTXIS> ou amigos muchas gracias ya dio los quiero q viva minicraft soy d ela comunidad habla ispana gracias
#363 [13:47] * jack [webchat@173-29-112-67.client.mchsi.com] has joined #minecrafthelp
#364 [13:48] * jack is now known as Guest50041
#365 [13:48] <Guest39097> i get an error occured processing your request. how do I fix?
#366 [13:49] * Guest50041 [webchat@173-29-112-67.client.mchsi.com] has quit. (Client Quit)
#367 [13:50] * Doom [webchat@c-73-65-240-202.hsd1.ut.comcast.net] has joined #minecrafthelp
#368 [13:50] <Doom> My Realms server won't save and backups all come up with reset maps
#369 [13:54] <CX> mattym I
#370 [13:54] <CX> I'm talking to a support person right now and they linked me to a page to find the driver, which one do I use?
#371 [13:54] <CX> https://www.acer.com/ac/en/GB/content/support-product/7210?b=1&pn=NX.GNPAA.013
#372 [13:55] <mattym> CX, The Display or VGA one, but the support person should be specifying that.
#373 [14:07] * Doodle_Bunny [webchat@c-73-50-166-146.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#374 [14:07] * AmoslS [webchat@BC24059A.catv.pool.telekom.hu] has joined #minecrafthelp
#375 [14:09] * Everides [webchat@acmf135.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#376 [14:10] * AmoslS [webchat@BC24059A.catv.pool.telekom.hu] has quit. (Client Quit)
#377 [14:10] * Tootsie [webchat@67-5-122-58.spok.qwest.net] has quit. (Quit: webchat.esper.net)
#378 [14:13] * Jason [webchat@c-98-192-31-28.hsd1.ga.comcast.net] has joined #minecrafthelp
#379 [14:13] <Jason> Why does my game keep crashing upon launch. Happens in all versions
#380 [14:13] <mattym> ??> Jason launcher/log
#381 [14:13] <Absol> Jason: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#382 [14:16] * iRenatoL [webchat@host-113-176-232-45.dinamic.mifibra.cl] has joined #minecrafthelp
#383 [14:17] * CX [webchat@174-085-142-197.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#384 [14:17] * iRenatoL [webchat@host-113-176-232-45.dinamic.mifibra.cl] has quit. (Client Quit)
#385 [14:18] * RoxRosales [webchat@fixed-187-190-147-160.totalplay.net] has joined #minecrafthelp
#386 [14:19] <Jason> ok
#387 [14:19] <Jason> here
#388 [14:19] <Jason> https://paste.ubuntu.com/p/Snq763p8Dr/
#389 [14:19] <mattym> ??> Jason av/adwcleaner
#390 [14:19] <Absol> Jason: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#391 [14:20] <Absol> Jason: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#392 [14:20] <Jason> what if i already have an antimalware should i just use that or yours
#393 [14:21] <mattym> Jason, Try the linked one first.
#394 [14:21] <Jason> k
#395 [14:21] <RoxRosales> Good to want to enter the game tells me that an error occurred with the game and then sent me to a page (DxDiag) would like to know how to fix it
#396 [14:21] <mattym> RoxRosales, Do you have the link to your dxdiag report? If so please post the link in this chat.
#397 [14:22] <RoxRosales> Here is the page (DxDiag) https://paste.ubuntu.com/p/2cS7zqhdxP/
#398 [14:23] * RoxRosales [webchat@fixed-187-190-147-160.totalplay.net] has quit. (Quit: webchat.esper.net)
#399 [14:27] * Jumperdex [webchat@dsl-187-158-126-101-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#400 [14:28] * Jason [webchat@c-98-192-31-28.hsd1.ga.comcast.net] has joined #minecrafthelp
#401 [14:28] <Jason> Absol im back
#402 [14:28] <Jumperdex> Why i cant log in in my xbox live account in minecraft pocket edition??
#403 [14:28] <mattym> Jason, Try the game again.
#404 [14:28] <Jason> k
#405 [14:28] <mattym> Jumperdex, Contact Xbox support.
#406 [14:28] <Jumperdex> Ive been. Tryiing lot of times
#407 [14:29] <Guest39097> hello
#408 [14:29] <Jumperdex> Yes, i contact them
#409 [14:29] * Guest39097 [webchat@173-29-112-67.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#410 [14:30] <Jumperdex> Theres any way?
#411 [14:30] <Jason> +mattym still not working
#412 [14:30] <mattym> ??> Jason tools/hjt
#413 [14:30] <Absol> Jason: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#414 [14:30] <Absol> Jason: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#415 [14:30] <Jumperdex> I can play in my iphone, but i cant play in my ipad
#416 [14:30] <Jumperdex> I dont know why that happens
#417 [14:30] <mattym> Jumperdex, We don't to support for those versions here.
#418 [14:30] * Pensado [webchat@dyndsl-095-033-201-080.ewe-ip-backbone.de] has joined #minecrafthelp
#419 [14:31] <Jumperdex> Okey thank you
#420 [14:31] <Jason> this time it says skipping bad option:last server Absol =mattym
#421 [14:32] <Jason> what do i do from here
#422 [14:33] * Jumperdex [webchat@dsl-187-158-126-101-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#423 [14:33] <mattym> Jason, Check the new instructions Absol wrote.
#424 [14:33] <Jason> where i didnt get any
#425 [14:34] <Jason> nvm
#426 [14:34] * wooloof [webchat@166.53.21.109.rev.sfr.net] has joined #minecrafthelp
#427 [14:34] <wooloof> hello
#428 [14:34] <wooloof> is anyone online
#429 [14:34] <wooloof> or nah
#430 [14:35] * wooloof [webchat@166.53.21.109.rev.sfr.net] has quit. (Client Quit)
#431 [14:36] <Pensado> hey, i couldnt play online with my launcher so i thought it'll work when i reinstall minecraft but then i couldnt log in to the website (only on my pc, it's working on my mobile phone)... i already tried it with different browsers but i just can't log in and since you have to log in to the website to download the launcher, my launcher is gone now.
#432 [14:36] <Pensado> can you help me?
#433 [14:37] <mattym> Pensado, What does it say when you try to log in?
#434 [14:37] <Jason> https://paste.ubuntu.com/p/qJRXb8339R/ hopefully i did it right
#435 [14:38] <mattym> ??> Jason win/reinst
#436 [14:38] <Absol> Jason: You may need to reinstall the locally installed files that Minecraft puts into place.
#437 [14:38] <Absol> Jason: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#438 [14:39] <Pensado> ''Due to an error, your request could not be processed. Please try again.'' thats what it says. sorry for the late respond
#439 [14:40] <mattym> ??> Pensado tools/hjt
#440 [14:40] <Absol> Pensado: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#441 [14:40] <Absol> Pensado: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#442 [14:43] * DguezGaming [webchat@68.170.111.150] has joined #minecrafthelp
#443 [14:43] <DguezGaming> Hello
#444 [14:43] <DguezGaming> I need help
#445 [14:43] <Jason> OMG THANK YOU SO MUCH +mattym and Absol
#446 [14:43] <Jason> it works
#447 [14:43] <mattym> Jason, Excellent, enjoy!
#448 [14:44] * Jason [webchat@c-98-192-31-28.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#449 [14:44] <DguezGaming> Hello
#450 [14:44] <DguezGaming> I need help with xbox sign in
#451 [14:44] <DguezGaming> It
#452 [14:44] <Pensado> https://paste.ubuntu.com/p/m87DsRRZwG/ is that correct?
#453 [14:44] <mattym> DguezGaming, Contact Xbox support. We do not assist with the Bedrock Edition here.
#454 [14:44] <DguezGaming> I did
#455 [14:44] <DguezGaming> I pp
#456 [14:45] <mattym> ??> Pensado info/mcleaks
#457 [14:45] <Absol> Pensado: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#458 [14:45] <Absol> Pensado: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#459 [14:45] <DguezGaming> Error
#460 [14:45] <mattym> ??> Pensado win/hosts/edit
#461 [14:45] <Absol> Pensado: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#462 [14:45] <Absol> Pensado: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#463 [14:45] <DguezGaming> How Do I sign in
#464 [14:45] <DguezGaming> Xbox live
#465 [14:46] <mattym> DguezGaming, We do not support that version here. Contact Xbox Support, or try another support resource.
#466 [14:46] <DguezGaming> Could you give me another support source
#467 [14:47] <DguezGaming> Also what versions are here
#468 [14:47] <mattym> DguezGaming, The forum https://www.minecraftforum.net/forums/support/minecraft-bedrock-support is probably the best bet.
#469 [14:48] * Ishaq [~Ishaq@2001:1af8:4700:a110:1::f00d] has quit. (Quit: Unexpected Leave!)
#470 [14:49] * Ishaq [~Ishaq@2001:1af8:4700:a110:1::f00d] has joined #minecrafthelp
#471 [14:50] <DguezGaming> Hello excuse me but I asked what se
#472 [14:50] <DguezGaming> Versions are allowed here
#473 [14:50] <mattym> Java
#474 [14:52] <DguezGaming> Thanks have a good day and sorry for your troubles you are doing great job.
#475 [14:52] <DguezGaming> A
#476 [14:53] <DguezGaming> Do you know the username huskydoesit
#477 [14:53] <Pensado> Umm.. What am i supposed to do then? http://prntscr.com/m1ye9c
#478 [14:54] <mattym> Pensado, Try reading the info that was already written.
#479 [14:57] * reapxr3 [webchat@cable-84-43-197-33.mnet.bg] has joined #minecrafthelp
#480 [14:57] * reapxr3 [webchat@cable-84-43-197-33.mnet.bg] has quit. (Client Quit)
#481 [14:58] * Thom [webchat@static.kpn.net] has joined #minecrafthelp
#482 [15:00] <Pensado> isnt it that on the link? ''94.23.155.247 authserver.mojang.com
#483 [15:00] <Pensado> 94.23.155.247 sessionserver.mojang.com'' that's written
#484 [15:00] <mattym> Pensado, Remove them from the file.
#485 [15:01] * Thom [webchat@static.kpn.net] has joined #minecrafthelp
#486 [15:01] <Pensado> remove it and then click on save?
#487 [15:01] <mattym> Pensado, Yes.
#488 [15:02] <Pensado> done
#489 [15:02] <Thom> o
#490 [15:03] <Thom> Hi,Ive been playing Minecraft survival with a friend of mine For some time now. However now, When I attempt to join his world, it just keeps stuck at “locating server”.He Made another world and that world, I can join..
#491 [15:03] <Thom> So I dont know what the issue is but perhaps you can help me out?
#492 [15:03] <mattym> Thom, What version of the game?
#493 [15:03] <Thom> 1.8.0
#494 [15:04] <mattym> Thom, Sorry, we are not familiar enough with that version to troubleshoot the issues.
#495 [15:05] <Thom> Okay, thanks anyways
#496 [15:05] * Thom [webchat@static.kpn.net] has quit. (Client Quit)
#497 [15:08] * DressySquid148 [webchat@S01069050ca3a4613.no.shawcable.net] has joined #minecrafthelp
#498 [15:08] <DressySquid148> Hello i deactivated my account and i was wondering if you guys can get it back for me?
#499 [15:09] <mattym> ??> DressySquid148 account/send-email
#500 [15:09] <Absol> DressySquid148: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [15:09] <Absol> DressySquid148: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#502 [15:09] <DressySquid148> ok thanks
#503 [15:09] * DressySquid148 [webchat@S01069050ca3a4613.no.shawcable.net] has quit. (Client Quit)
#504 [15:11] * Jeff [webchat@S01069050ca3a4613.no.shawcable.net] has joined #minecrafthelp
#505 [15:11] <Jeff> How do i change my name on minecraft
#506 [15:12] * Jeff [webchat@S01069050ca3a4613.no.shawcable.net] has quit. (Client Quit)
#507 [15:30] * smv [webchat@host86-162-53-215.range86-162.btcentralplus.com] has joined #minecrafthelp
#508 [15:31] <smv> Hi i purchased a gift code and i followed link to redeem it but it would not redeem the game
#509 [15:36] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#510 [15:36] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#511 [15:52] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#512 [15:56] * Pensado [webchat@dyndsl-095-033-201-080.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#513 [16:04] * Fizzy77 [webchat@136.33.163.156] has joined #minecrafthelp
#514 [16:04] <Fizzy77> Is anyone able to help with a hack account?
#515 [16:04] <Fizzy77> I submitted a ticket on 12/28
#516 [16:11] * Marlene [webchat@c-24-23-220-128.hsd1.ca.comcast.net] has joined #minecrafthelp
#517 [16:12] <Marlene> hello
#518 [16:14] * Marlene [webchat@c-24-23-220-128.hsd1.ca.comcast.net] has quit. (Client Quit)
#519 [16:16] * Devilz [webchat@ip72-204-6-158.fv.ks.cox.net] has quit. (Quit: webchat.esper.net)
#520 [16:17] * Jack [webchat@31.185.62.202] has joined #minecrafthelp
#521 [16:17] <Jack> Hello
#522 [16:18] * Jack is now known as Guest30720
#523 [16:21] <Guest30720> Hello?
#524 [16:22] * Guest30720 [webchat@31.185.62.202] has quit. (Quit: webchat.esper.net)
#525 [16:26] * awson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#526 [16:26] <awson612> I got an error when trying to download minecraft to the program data directory
#527 [16:29] * PacTheCake [webchat@109.160.91.57] has joined #minecrafthelp
#528 [16:29] <awson612> I fixed it
#529 [16:29] <PacTheCake> helo
#530 [16:29] <awson612> It was just a duplicate folder
#531 [16:30] <awson612> this thing is like a mini discord
#532 [16:31] <PacTheCake> im having trouble with minecraft
#533 [16:31] <awson612> What is the problem?
#534 [16:31] <awson612> I might be able to help
#535 [16:31] <awson612> @PacTheCake
#536 [16:32] <awson612> I fixed my minecraft!!!
#537 [16:33] <awson612> just it crashes
#538 [16:33] <awson612> and freezes my computer
#539 [16:33] <awson612> ugh
#540 [16:34] * awson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#541 [16:35] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#542 [16:35] <dawson612> my minecraft gets to the first screen that says Mojang and then crashes
#543 [16:37] * DrSkull20 [webchat@CPE-144-133-73-169.vic.bigpond.net.au] has joined #minecrafthelp
#544 [16:37] <DrSkull20> Hi
#545 [16:37] <DrSkull20> Can I please have some help
#546 [16:38] * DrSkull20 [webchat@CPE-144-133-73-169.vic.bigpond.net.au] has quit. (Client Quit)
#547 [16:38] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has quit. (Client Quit)
#548 [16:38] * OpenGL [webchat@S0106bc4dfb7ade93.vc.shawcable.net] has joined #minecrafthelp
#549 [16:40] <OpenGL> I bough Minecraft Java for Windowns 10 but get the following error message: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#550 [16:40] <mattym> ??> OpenGL win/dxdiag
#551 [16:40] <Absol> OpenGL: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#552 [16:45] <OpenGL> Ok, done that. Here's the link to the report: https://paste.ubuntu.com/p/xFnCcBtKGZ/
#553 [16:45] <mattym> OpenGL, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#554 [16:46] <OpenGL> Ok, thanks
#555 [16:52] * V [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has joined #minecrafthelp
#556 [16:52] * V is now known as Guest99562
#557 [16:53] <Guest99562> i am getting the following error and DO NOT HAVE BYTEFENCE Unable to save download. hurt3.ogg
#558 [16:53] <urielsalis> ??< Guest99562 tools/hjt
#559 [16:53] <urielsalis> ??> Guest99562 tools/hjt
#560 [16:53] <urielsalis> ??> Guest99562 tools/hjt
#561 [16:53] <Absol> Guest99562: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [16:53] <Absol> Guest99562: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [16:54] <Guest99562> how do I know this is not malware I am downloading
#564 [16:55] <urielsalis> Guest99562, you can google it, you will find the same link
#565 [16:55] <Guest99562> ok will do
#566 [16:59] * TrueWolves [~MyOwnRoad@2601:8c0:4280:4d70:e42c:6735:89f1:2501] has quit. (Read error: Connection reset by peer)
#567 [17:01] <Guest99562> https://paste.ubuntu.com/p/wFZJvHXzGX/
#568 [17:01] <Guest99562> done
#569 [17:01] * TrueWolves [~MyOwnRoad@c-73-26-4-23.hsd1.nm.comcast.net] has joined #minecrafthelp
#570 [17:01] <urielsalis> ??> Guest99562 av/mcafee
#571 [17:01] <Absol> Guest99562: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#572 [17:01] <Absol> Guest99562: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#573 [17:01] <urielsalis> ??> Guest99562 av/mcafee/uninstall
#574 [17:01] <Absol> Guest99562: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#575 [17:02] <Guest99562> haven't had any problems for over a year on this pcwith no problems
#576 [17:02] <Guest99562> turned off the software still same error
#577 [17:03] <urielsalis> Guest99562, is still active when you turn it off
#578 [17:03] <Guest99562> understood but why would I have zero problems for a year and now all of the sudden?
#579 [17:03] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#580 [17:04] <urielsalis> Guest99562, it might be a update in Mcafee, its known to start causing problems randomly
#581 [17:04] <Guest99562> ok I will try that if still problem will return
#582 [17:22] * VforVendetta [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has joined #minecrafthelp
#583 [17:23] <VforVendetta> I uninstalled the evil McAfee software and still getting the same error
#584 [17:23] <VforVendetta> Unable to save download. hurt3.ogg
#585 [17:24] <urielsalis> ??> VforVendetta tools/hjt
#586 [17:24] <Absol> VforVendetta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#587 [17:24] <Absol> VforVendetta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#588 [17:27] <VforVendetta> https://paste.ubuntu.com/p/dXgsndx9yv/
#589 [17:28] * OpenGL [webchat@S0106bc4dfb7ade93.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#590 [17:28] <urielsalis> VforVendetta, mcafee is still there
#591 [17:28] <urielsalis> VforVendetta, did you uninstall it using the tool?
#592 [17:29] <VforVendetta> using windows
#593 [17:29] <VforVendetta> control panel
#594 [17:29] <urielsalis> ??> VforVendetta av/mcafee/uninstall
#595 [17:29] <Absol> VforVendetta: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#596 [17:29] * Carissa [webchat@75-120-181-73.dyn.centurytel.net] has joined #minecrafthelp
#597 [17:30] <Carissa> hello I made a 10 dollar purchase for minecraft realms subscription and when I click minecraft realms it still tells me I need to buy a realm
#598 [17:31] <urielsalis> hi Carissa, did you buy the Java edition realms or the pocket edition realms?
#599 [17:31] <Carissa> Java edition.
#600 [17:31] <urielsalis> Carissa, and if you login to account.mojang.com/me do you see the subscription in the bottom?
#601 [17:33] <Carissa> It brings me to the same page I was on to make the purchase but none of the information is there.
#602 [17:33] * theevilwoodman [webchat@pool-96-225-68-43.nwrknj.fios.verizon.net] has joined #minecrafthelp
#603 [17:33] <urielsalis> ??> Carissa account/send-email
#604 [17:33] <Absol> Carissa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#605 [17:33] <Absol> Carissa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#606 [17:34] <Carissa> Okay, thank you!
#607 [17:34] <theevilwoodman> Hey Im trying to return to the game after a few years of not playing. Is there anyway to login to my account? I think I know the user and email but don't remember the password
#608 [17:35] <urielsalis> theevilwoodman, what is your username?
#609 [17:35] * zombieozed [webchat@toroon213qw-lp130-02-184-145-101-106.dsl.bell.ca] has joined #minecrafthelp
#610 [17:35] <theevilwoodman> theevilwoodman
#611 [17:36] <urielsalis> theevilwoodman, I see the account has not been migrated, so you will need to do so before resetting the password
#612 [17:36] <urielsalis> ??> theevilwoodman account/migrate
#613 [17:36] <Absol> theevilwoodman: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#614 [17:36] <zombieozed> my minecraft wont launch
#615 [17:37] <urielsalis> zombieozed, what happens when you try1
#616 [17:38] <zombieozed> i open the launcher and it works but when i click play it just stays on the mojang loading screen and when i click it it stops working
#617 [17:38] <zombieozed> i tried leaving it open but it still stays like that
#618 [17:38] <urielsalis> ??> zombieozed tools/hjt
#619 [17:38] <Absol> zombieozed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#620 [17:38] <Absol> zombieozed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#621 [17:39] * zombieozed [webchat@toroon213qw-lp130-02-184-145-101-106.dsl.bell.ca] has quit. (Client Quit)
#622 [17:47] * VforVendetta [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#623 [17:57] * VforVendetta [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has joined #minecrafthelp
#624 [17:57] <VforVendetta> uninstalled with mcafee removal tool same error message Unable to save download. hurt3.ogg
#625 [17:59] * thelounge71 [webchat@c-76-19-117-60.hsd1.ma.comcast.net] has joined #minecrafthelp
#626 [17:59] * Espercorn kicked thelounge71 from #minecrafthelp (Reason: helounge71 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#627 [18:01] <urielsalis> ??> VforVendetta tools/hjt
#628 [18:01] <Absol> VforVendetta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#629 [18:01] <Absol> VforVendetta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#630 [18:02] <VforVendetta> https://paste.ubuntu.com/p/yCGJkb9RTV/
#631 [18:03] <urielsalis> VforVendetta, Mcafee safe connect is still there .-.
#632 [18:03] * Dom [webchat@ip72-219-186-102.oc.oc.cox.net] has joined #minecrafthelp
#633 [18:03] <urielsalis> VforVendetta, is easier to uninstall it from the control panel at this point. Look for Mcafee Safe Connect or Mcafee VPN
#634 [18:03] <VforVendetta> ok used control panel then used the removal tool now what
#635 [18:03] <Dom> Help
#636 [18:03] <urielsalis> Dom, with?
#637 [18:04] * theevilwoodman [webchat@pool-96-225-68-43.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#638 [18:04] <urielsalis> VforVendetta, now you understand why there is a meme about Mcafee being hard to uninstall
#639 [18:05] <Dom> I'm on my Xbox One using bedrock edition for minecraft and every time I open the game it loads for a bit then hits me with the "failed to sync user data."
#640 [18:05] <urielsalis> Dom, sorry but here we mostly help with the java edition only
#641 [18:05] <urielsalis> Dom, you can try the forums, minecraftforums.net
#642 [18:05] <Dom> ok thank you
#643 [18:05] <Dom> Happy New Year
#644 [18:06] * Dom [webchat@ip72-219-186-102.oc.oc.cox.net] has quit. (Client Quit)
#645 [18:09] * itsmelissaa [webchat@52495E4B.cm-4-2b.dynamic.ziggo.nl] has joined #minecrafthelp
#646 [18:10] <itsmelissaa> i cant log in to my account anymore, i bought it like 5 years ago and didnt play it for 2 years and now i dont remember my email but i do remember my username
#647 [18:12] <urielsalis> itsmelissaa, what is your username?
#648 [18:12] <itsmelissaa> urielsalis, itsmelissaa
#649 [18:13] <itsmelissaa> like my username here
#650 [18:13] <urielsalis> itsmelissaa, you migrated your account right?
#651 [18:14] <itsmelissaa> yes, i bought a card with a code , i have it right next to me
#652 [18:15] * VforVendetta [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has joined #minecrafthelp
#653 [18:15] <urielsalis> ??> itsmelissaa account/send-email
#654 [18:15] <Absol> itsmelissaa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#655 [18:15] <Absol> itsmelissaa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#656 [18:15] <urielsalis> itsmelissaa, the transaction ID is the code of the card
#657 [18:16] * coleman [webchat@ip72-213-174-188.ok.ok.cox.net] has joined #minecrafthelp
#658 [18:16] <VforVendetta> back again same issue
#659 [18:17] <VforVendetta> Unable to save download. hurt3.ogg
#660 [18:17] <urielsalis> ??> VforVendetta tools/hjt
#661 [18:17] <Absol> VforVendetta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#662 [18:17] <Absol> VforVendetta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#663 [18:17] * dinguscraft [webchat@47.145.225.106] has joined #minecrafthelp
#664 [18:17] <urielsalis> VforVendetta, and just in case, you restarted your PC after uninstalling it right?
#665 [18:17] <VforVendetta> yup, every time
#666 [18:17] * itsmelissaa [webchat@52495E4B.cm-4-2b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#667 [18:17] <coleman> I have a question too is that okay if I say it right now?
#668 [18:18] <urielsalis> coleman, yep, just ask
#669 [18:18] <VforVendetta> https://paste.ubuntu.com/p/VJ44b9ywHB/
#670 [18:18] <coleman> Sorry new to this chatroom thing. I don't know if this applies with this group but I can't renew my realms subscription.
#671 [18:19] <urielsalis> coleman, what happens when you try?
#672 [18:20] <urielsalis> VforVendetta, im going to go for a long shot
#673 [18:20] <urielsalis> ??> VforVendetta av/adwcleaner
#674 [18:20] <Absol> VforVendetta: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#675 [18:20] <Absol> VforVendetta: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#676 [18:21] <VforVendetta> I already have malwarebytes, ran a scan, system is clean
#677 [18:21] <urielsalis> hmm
#678 [18:21] <urielsalis> VforVendetta, any other VPN software?
#679 [18:21] <VforVendetta> nope
#680 [18:21] <urielsalis> VforVendetta, or adblocking on the router?
#681 [18:21] <VforVendetta> nope
#682 [18:22] <urielsalis> VforVendetta, adblocker anywhere else?
#683 [18:22] <VforVendetta> again has been working great for a year
#684 [18:22] <coleman> I go to renew my old realms and I enter all the info for my card info and click the purchase button and it says "Error! Sorry, we're unable to process your purchase at this time. Please try again later." I have multiple times over the past few days and even have tried multiple different cards! Some of them are my friends! Thank you for helping!
#685 [18:22] <VforVendetta> nada
#686 [18:23] <urielsalis> coleman, you might need to call your bank and ask them to approve a international transaction
#687 [18:23] <urielsalis> VforVendetta, one moment
#688 [18:23] <VforVendetta> thanks
#689 [18:24] <urielsalis> VforVendetta, can you copy the full error to paste.ubuntu.com and paste the link here?
#690 [18:24] <coleman> Well my friends cards are for sure approved for international transaction and theirs didn't work. It's so weird!
#691 [18:25] <coleman> No matter what card it says the same thing.
#692 [18:25] <VforVendetta> sure
#693 [18:25] <urielsalis> coleman, my cards are supposed to be approved too but I still need to call visa before each of them
#694 [18:25] <urielsalis> coleman, its worth a try
#695 [18:26] <VforVendetta> https://paste.ubuntu.com/p/K92F6VnQt8/
#696 [18:27] <coleman> okay I will give it a try thank you!
#697 [18:27] <urielsalis> VforVendetta, corrupted directory, ah. Lets try the easy way first, if that doesnt work we can try the longer way
#698 [18:27] <urielsalis> ??> VforVendetta win/reinst
#699 [18:27] <Absol> VforVendetta: You may need to reinstall the locally installed files that Minecraft puts into place.
#700 [18:27] <Absol> VforVendetta: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#701 [18:27] * dinguscraft [webchat@47.145.225.106] has quit. (Quit: webchat.esper.net)
#702 [18:32] * chaboymatt [webchat@208.94.94.186] has joined #minecrafthelp
#703 [18:32] <chaboymatt> hello.
#704 [18:33] <chaboymatt> I need some help
#705 [18:37] <chaboymatt> whn i try to launch the game it says failed to respond and i have redownloaded the game and it still does it
#706 [18:38] <urielsalis> ??> chaboymatt tools/hjt
#707 [18:38] <Absol> chaboymatt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [18:38] <Absol> chaboymatt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [18:39] * negator11 [webchat@c-107-3-141-108.hsd1.ca.comcast.net] has joined #minecrafthelp
#710 [18:39] <negator11> hi
#711 [18:39] <negator11> I have a question
#712 [18:39] <negator11> is anyone there
#713 [18:39] * negator11 [webchat@c-107-3-141-108.hsd1.ca.comcast.net] has quit. (Client Quit)
#714 [18:39] * negator11 [webchat@c-107-3-141-108.hsd1.ca.comcast.net] has quit. (Client Quit)
#715 [18:41] * coleman [webchat@ip72-213-174-188.ok.ok.cox.net] has left #minecrafthelp
#716 [18:41] * chaboymatt [webchat@208.94.94.186] has quit. (Quit: webchat.esper.net)
#717 [18:42] * gozer [webchat@c-24-127-215-23.hsd1.mi.comcast.net] has joined #minecrafthelp
#718 [18:43] <gozer> hello i do not have the email the my account and can not remember my password
#719 [18:51] * VforVendetta [webchat@99-16-70-188.lightspeed.rsbgtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#720 [19:00] * alex5 [webchat@172-5-192-229.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#721 [19:09] * gozer [webchat@c-24-127-215-23.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#722 [19:18] * md_5- [~md_5@marius.md-5.net] has joined #minecrafthelp
#723 [19:21] * md_5 [~md_5@marius.md-5.net] has quit. (Ping timeout: 190 seconds)
#724 [19:22] * md_5- is now known as md_5
#725 [20:03] * Jorge05 [webchat@120.pool85-58-95.dynamic.orange.es] has joined #minecrafthelp
#726 [20:03] <Jorge05> hello
#727 [20:04] <Jorge05> i have some problems with my account
#728 [20:04] * Jorge05 [webchat@120.pool85-58-95.dynamic.orange.es] has quit. (Client Quit)
#729 [20:16] * JESUS [webchat@201.175.204.153] has joined #minecrafthelp
#730 [20:18] <JESUS> I can't play with steve in offline
#731 [20:19] <JESUS> I play with alex in offline but i want play with steve
#732 [20:20] <JESUS> How i can play with im?
#733 [20:20] <mattym> JESUS, You cannot change the default skin that is used when the skin service is unreachable (offline mode).
#734 [20:21] * NahuelGamer2017 [webchat@host54.186-190-168.nodosud.com.ar] has joined #minecrafthelp
#735 [20:22] <JESUS> It's impossible right
#736 [20:22] <mattym> JESUS, Correct, without contacting the skin service, it will use the default skin for your account, and this is randomly determined and unchangeable.
#737 [20:23] * NahuelGamer2017 [webchat@host54.186-190-168.nodosud.com.ar] has quit. (Client Quit)
#738 [20:24] * JESUS [webchat@201.175.204.153] has quit. (Quit: webchat.esper.net)
#739 [20:28] * Cosmon [webchat@75-4-123-176.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#740 [20:28] * Cosmon [webchat@75-4-123-176.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#741 [20:38] * Sod [webchat@c-107-5-20-118.hsd1.mi.comcast.net] has joined #minecrafthelp
#742 [20:38] <Sod> Hello
#743 [20:38] <Sod> I need help
#744 [20:38] <Sod> with my account
#745 [20:38] * Alaska [webchat@host-67-45-96-142.hnremote.net] has joined #minecrafthelp
#746 [20:38] <Sod> Hello
#747 [20:39] <Alaska> hey
#748 [20:39] <Sod> i need help with my account
#749 [20:39] <Sod> i dont think my account is with my email
#750 [20:40] * MEOW [webchat@74-51-224-109.hwccustomers.com] has joined #minecrafthelp
#751 [20:40] <Alaska> I redeemed my code for Minecraft windows 10 edition on my old computer, but I can't find out how to download it on my new computer without paying for it. What do I do?
#752 [20:40] * Sod [webchat@c-107-5-20-118.hsd1.mi.comcast.net] has quit. (Client Quit)
#753 [20:41] <MEOW> i try to get mods all the time but my minecraft always says to do something with JDK
#754 [20:42] <mattym> ??> MEOW mods
#755 [20:42] <Absol> MEOW: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#756 [20:42] * MEOW [webchat@74-51-224-109.hwccustomers.com] has quit. (Client Quit)
#757 [20:42] <mattym> Alaska, Make sure you are logged into the Windows Store app with the same Microsoft account you redeemed it to on the old computer.
#758 [20:45] <Alaska> i just checked, i am logged in with the same account
#759 [20:46] <Alaska> i originally redeemed the code in November 2015, and it is installed on my old computer
#760 [20:47] <Alaska> i have both computers with me
#761 [20:50] <mattym> Alaska, Try logging out of the store. Restart the PC, then log back into the store app and check the purchased page.
#762 [20:51] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 202 seconds)
#763 [20:52] <Alaska> alright, ill try that
#764 [21:05] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#765 [21:07] * Alaska [webchat@host-67-45-96-142.hnremote.net] has joined #minecrafthelp
#766 [21:08] * PaladinSorcerer [webchat@cpe-173-93-101-5.ec.res.rr.com] has joined #minecrafthelp
#767 [21:08] <Alaska> I just got the option to install after restarting, thanks!
#768 [21:09] <PaladinSorcerer> Hey, so um, whenever I attempt to launch MC from my PC... it gives me this message and crashes the game, I've uninstalled and reinstalled Java and the game. monitor Process crashed with exit code -1073740791
#769 [21:09] * Alaska [webchat@host-67-45-96-142.hnremote.net] has quit. (Client Quit)
#770 [21:09] <mattym> ??> PaladinSorcerer win/dxdiag
#771 [21:09] <Absol> PaladinSorcerer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#772 [21:09] <PaladinSorcerer> I mean it was working fine yesterday, my PC updated though
#773 [21:10] <PaladinSorcerer> alright
#774 [21:10] <PaladinSorcerer> I'll check it out, thx!
#775 [21:11] * Twilight843 [webchat@45-16-248-229.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#776 [21:15] <Twilight843> Whenever I try to log on to this one server it gives me the error “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information”
#777 [21:17] <mattym> Twilight843, That just means you cannot make a stable connection to that server.
#778 [21:17] <PaladinSorcerer> What do I do now? Absol the link you sent me the last thing it says is "Copy the URL as seen in the image below and read on." what exactly is it asking me to do? cause I have the Ubuntu Pastebin open with a ton of text I can't read.
#779 [21:17] <mattym> PaladinSorcerer, Give us the link you created.
#780 [21:18] <PaladinSorcerer> https://paste.ubuntu.com/p/Wt9HpmNjRh/\
#781 [21:18] <mattym> PaladinSorcerer, Ok just a moment.
#782 [21:18] <PaladinSorcerer> oof sorry, delete that last bit
#783 [21:18] <PaladinSorcerer> the "\"
#784 [21:18] <mattym> PaladinSorcerer, Its fine
#785 [21:18] <Twilight843> so what can I do?
#786 [21:19] <mattym> Twilight843, Try a different internet network, otherwise nothing.
#787 [21:19] <Twilight843> what do you mean? connect to different wifi?
#788 [21:19] <mattym> PaladinSorcerer, Download and Install the file from this page https://www.geforce.com/drivers/results/141169
#789 [21:19] <mattym> Twilight843, Yeah.
#790 [21:19] <Twilight843> ok
#791 [21:20] <PaladinSorcerer> okay, its downloading
#792 [21:20] <Twilight843> so the problem is my wifi?
#793 [21:21] <mattym> PaladinSorcerer, Do you recall what your computer updated?
#794 [21:21] <mattym> Twilight843, Its a problem somewhere along the network between you and that server. It may be on your end, may be on their end, or anywhere in between. No way to know.
#795 [21:21] <PaladinSorcerer> I think it was the latest version of windows?
#796 [21:21] <Twilight843> ok
#797 [21:22] <mattym> PaladinSorcerer, Ok
#798 [21:22] <PaladinSorcerer> It's checking compatabillity
#799 [21:25] <PaladinSorcerer> aight its preparing for installing
#800 [21:26] <PaladinSorcerer> alright its downloading the driver
#801 [21:29] * NuclearSpoon [webchat@76.236.237.120] has joined #minecrafthelp
#802 [21:30] <PaladinSorcerer> mattym it finished downloading
#803 [21:30] <NuclearSpoon> hey does anyone here use the twitch desktop app?
#804 [21:30] * NuclearSpoon [webchat@76.236.237.120] has quit. (Client Quit)
#805 [21:31] <PaladinSorcerer> should I just launch minecraft now?
#806 [21:31] <mattym> PaladinSorcerer, Yes.
#807 [21:35] <PaladinSorcerer> mattym I cannot thank you enough ;D
#808 [21:35] <mattym> PaladinSorcerer, Are you sure you didn't also update anything related to the Nvidia stuff on your own?
#809 [21:36] * alex8 [webchat@cpe-74-139-9-51.kya.res.rr.com] has joined #minecrafthelp
#810 [21:37] <alex8> I haven't accessed my account since 2014. Tried to reset password but am not able to get the email. Any advice?
#811 [21:37] <PaladinSorcerer> mattym not that I know of... idk
#812 [21:38] <alex8> I mean i have access to my email address. The emails just arent sending
#813 [21:39] <mattym> alex8, Did you check any spam/junk folders in the email?
#814 [21:40] <alex8> I did. I believe it is highly likely that I never verified the email adress in 2014. I found the old email asking me to do so, but the link no longer functions
#815 [21:40] <mattym> alex8, So you also bought it in 2014?
#816 [21:40] <alex8> yes
#817 [21:40] <mattym> alex8, So when you logged in you used an email and password?
#818 [21:41] <alex8> but i bought it on my laptop, which has since been reset. I was hoping to recover it for the sake of downloading on my desktop
#819 [21:41] <alex8> I have my email, but I do not have the password
#820 [21:41] <mattym> alex8, Have you tried entering any other email address you may have used into the password reset page and seeing if those get a reply?
#821 [21:42] <alex8> yes, but i found the old email for the account in my gmail. so it is 100% there
#822 [21:42] <mattym> ??> alex8 account/send-email
#823 [21:42] <Absol> alex8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#824 [21:42] <Absol> alex8: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#825 [21:43] <mattym> alex8, You will need to have Mojang recover it for you by using the form Absol linked (1st one).
#826 [21:45] <alex8> ahh. thank you
#827 [21:45] * Lord_of_Life_ [~Lord@77.28.222.240] has quit. (Ping timeout: 202 seconds)
#828 [21:46] * Lord_of_Life [~Lord@77.28.213.43] has joined #minecrafthelp
#829 [21:51] * alex8 [webchat@cpe-74-139-9-51.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#830 [22:01] * T3RM1N8ER [webchat@67.183.157.117] has joined #minecrafthelp
#831 [22:01] <T3RM1N8ER> hey
#832 [22:02] <T3RM1N8ER> is there a easy fix for mc realms?
#833 [22:04] * dynobird714 [webchat@45-19-160-50.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#834 [22:04] <dynobird714> hello my son ants to play with other players ho does he do this
#835 [22:05] <dynobird714> hello am i in the right place
#836 [22:06] <T3RM1N8ER> idk r u?
#837 [22:07] <dynobird714> im trying to find out how to get my son on the multiplayer game hat is the channel to do tghis
#838 [22:07] <dynobird714> ?
#839 [22:08] * dynobird7140 [webchat@45-19-160-50.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#840 [22:08] <T3RM1N8ER> i am trying realms
#841 [22:08] <T3RM1N8ER> u might want a server
#842 [22:09] <dynobird7140> hello my son is trying to get on the multiplayer game ho can he do this?
#843 [22:09] <T3RM1N8ER> im not a admin but u may want to find a server
#844 [22:09] <dynobird7140> how can e get a server to play multiplayer mode
#845 [22:10] <dynobird7140> where do you find a server
#846 [22:10] <T3RM1N8ER> https://minecraftservers.org/
#847 [22:10] <dynobird7140> ok just go there?
#848 [22:10] <dynobird7140> thank you so much
#849 [22:10] <T3RM1N8ER> just paste the ip when you add a server
#850 [22:11] <Andrio> 15:06:10 T3RM1N8ER: idk r u?
#851 [22:11] <Andrio> how would they know that if they're asking?
#852 [22:11] <T3RM1N8ER> ?
#853 [22:12] <T3RM1N8ER> xd thats why i gave the link to find some
#854 [22:12] <T3RM1N8ER> Andrio, can you help me with realms?
#855 [22:13] <Andrio> T3RM1N8ER, I'm afraid not as we don't run it
#856 [22:13] <dynobird7140> i cant find it?
#857 [22:14] <T3RM1N8ER> do you know how to start one tho? it is not letting me do anything
#858 [22:14] <T3RM1N8ER> its either a blank page or an error msg
#859 [22:14] <Andrio> T3RM1N8ER, which page are you trying to get to there?
#860 [22:15] <T3RM1N8ER> any
#861 [22:15] <T3RM1N8ER> I am trying from the game itself and the minecraft page for any site or anything to help
#862 [22:16] <Andrio> T3RM1N8ER, try https://account.mojang.com/me
#863 [22:18] <T3RM1N8ER> what do I do from there?
#864 [22:19] <T3RM1N8ER> nvm
#865 [22:20] <T3RM1N8ER> it wants me to buy the game but I already have it...
#866 [22:22] <T3RM1N8ER> I dont understand this realm thing at all, u buy a game, and then u buy the multiplayer option i guess?
#867 [22:23] <mattym> T3RM1N8ER, Realms is a separate service. Its an option for those who either cannot or choose not to run a server on their own.
#868 [22:23] <mattym> T3RM1N8ER, What is it you are actually trying to do?
#869 [22:24] <T3RM1N8ER> im just trying to make a map for my friends to play on
#870 [22:24] <T3RM1N8ER> is a server cheaper?
#871 [22:24] <mattym> T3RM1N8ER, What version of the game are you using?
#872 [22:24] <T3RM1N8ER> currently 1.8
#873 [22:25] <mattym> T3RM1N8ER, On what platform/s
#874 [22:25] <T3RM1N8ER> wym? like PC? or java?
#875 [22:26] <mattym> T3RM1N8ER, Are you using Java or Bedrock?
#876 [22:26] <T3RM1N8ER> Java
#877 [22:26] <mattym> ??> T3RM1N8ER mp/server-setup
#878 [22:26] <Absol> T3RM1N8ER: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#879 [22:26] <mattym> T3RM1N8ER, If you use the info Absol linked, running a server is free.
#880 [22:26] <T3RM1N8ER> alright
#881 [22:27] <mattym> T3RM1N8ER, If you cannot get it to work that way, you can either pay for Realms via Mojang, or a 3rd party host.
#882 [22:27] <T3RM1N8ER> is there any info u have about plugins I can add?
#883 [22:27] <mattym> T3RM1N8ER, We do not support those, so don't really have that info on hand.
#884 [22:28] <T3RM1N8ER> alright
#885 [22:29] <T3RM1N8ER> I will try to set up a server via what Absol gave
#886 [22:45] * Brayden3 [webchat@108-165-36-179.avative.net] has joined #minecrafthelp
#887 [22:46] <Brayden3> Hello
#888 [22:46] <Brayden3> I need help
#889 [22:46] * Godlyvex5 [webchat@c-68-47-25-75.hsd1.mn.comcast.net] has joined #minecrafthelp
#890 [22:47] <Godlyvex5> I'm trying to dye a shulker box, but can't. How do I? I'm on the current bedrock version.
#891 [22:47] <Godlyvex5> I tried placing a shulker box next to a dye in the crafting grid, which didn't work.
#892 [22:47] <Brayden3> I used to have a minecraft account in 2014 but i cant remember my username and now i cant find or transfer my account to mojang
#893 [22:48] <Brayden3> what do i do about that
#894 [22:48] <Godlyvex5> I also tried undying the shulker box by using it on a filled cauldron, which didn't work. Instead, it just placed the shulker box ontop of the cauldron.
#895 [22:48] * Brayden3 [webchat@108-165-36-179.avative.net] has quit. (Client Quit)
#896 [22:48] <Godlyvex5> So how do I dye my shulker box if neither of those will work?
#897 [22:49] * Godlyvex5 [webchat@c-68-47-25-75.hsd1.mn.comcast.net] has quit. (Client Quit)
#898 [23:29] * Current_Name_ [webchat@072-182-165-017.res.spectrum.com] has joined #minecrafthelp
#899 [23:30] <Current_Name_> When ever i open up my minecraft and try to play it gets stuck on the mojang screen and tells me its not responding
#900 [23:32] <Current_Name_> When ever i open up my minecraft and try to play it gets stuck on the mojang screen and tells me its not responding
#901 [23:35] <mattym> ??> Current_Name_ tools/hjt
#902 [23:35] <Absol> Current_Name_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#903 [23:35] <Absol> Current_Name_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#904 [23:45] * Current_Name_ [webchat@072-182-165-017.res.spectrum.com] has joined #minecrafthelp
#905 [23:45] <Current_Name_> When ever i open up my minecraft and try to play it gets stuck on the mojang screen and tells me its not responding
#906 [23:45] <mattym> ??> Current_Name_ tools/hjt
#907 [23:45] <Absol> Current_Name_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#908 [23:45] <Absol> Current_Name_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#909 [23:49] <Current_Name_> https://paste.ubuntu.com/p/24TMs5PCvd/
#910 [23:49] <mattym> ??> Current_Name_ av/adwcleaner
#911 [23:49] <Absol> Current_Name_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#912 [23:49] <Absol> Current_Name_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#913 [23:56] * Current_Name_0 [webchat@072-182-165-017.res.spectrum.com] has joined #minecrafthelp
#914 [23:56] <Current_Name_0> im back
#915 [23:56] <mattym> Current_Name_0, Try the game again.
#916 [23:58] <Current_Name_0> Thanks its working again