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#3 [00:19] * tough7144 [webchat@bas6-toronto01-70-52-222-211.dsl.bell.ca] has joined #minecrafthelp
#4 [00:19] <tough7144> yo
#5 [00:19] <tough7144> i couldn't log into my account and i bought the game back in 2015
#6 [00:19] <tough7144> i also don't have the password
#7 [00:22] <tough7144> i need help asap my mc girl is waiting to be with me
#8 [00:22] <Capfan67> tough7144, What do you need help with?
#9 [00:22] <tough7144> wait how did i get into this discord
#10 [00:22] <tough7144> i cant log into my account
#11 [00:23] <tough7144> when i try to renew the password it doesn't send the email to my email
#12 [00:23] <Capfan67> tough7144, Both the webiste and client, or just one or the other? ..and what response do you get when you try to log into the client?
#13 [00:23] <tough7144> i don't have the client installed, its when i try to log into the website
#14 [00:24] <tough7144> i cant download the launcher without the password
#15 [00:24] <Capfan67> tough7144, https://minecraft.net/en-us/download/
#16 [00:24] <tough7144> yeah when i use that link, i press request and it doesn't send to my email
#17 [00:25] <Capfan67> Thank link *should* send you to the download page on the Mojang website, with a large green button to download. What do you see?
#18 [00:25] <tough7144> okay im downloading it
#19 [00:26] <tough7144> but i still don't know my password
#20 [00:27] <Capfan67> tough7144, Not knowing the password is a different issue. In that casee, if password reset isn't working then you'll need to email Mojang:
#21 [00:27] <Capfan67> ??> tough7144 account/send-email
#22 [00:27] <Absol> tough7144: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [00:27] <Absol> tough7144: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#24 [00:27] <Capfan67> ??> tough7144 account/trans-id
#25 [00:27] <Absol> tough7144: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#26 [00:28] <tough7144> ok thanks
#27 [00:30] <tough7144> IT WORKED I CAN SEE MY MINECRAFT GIRLFRIEND
#28 [00:30] <tough7144> THANKS GUYS xd
#29 [00:30] <tough7144> lataaaa
#30 [00:40] * ELESELLOCODEYT [webchat@host38.190-105-208.sitsanetworks.net] has joined #minecrafthelp
#31 [00:40] <ELESELLOCODEYT> HOLA
#32 [00:40] <Capfan67> Hello
#33 [00:40] <ELESELLOCODEYT> HABLAS ESPAÑOL
#34 [00:40] <Capfan67> ELESELLOCODEYT, No, English.
#35 [00:41] <ELESELLOCODEYT> OK
#36 [00:41] <ELESELLOCODEYT> COMO HAGO PORQUE MI TARJETA GRAFICA ES VIEJA
#37 [00:42] <Capfan67> ELESELLOCODEYT, Windows?
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#41 [02:57] * Inspiratie_loos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has joined #minecrafthelp
#42 [02:57] <Inspiratie_loos> my minecraft account is been hacked
#43 [02:57] <Inspiratie_loos> can you help me reset my password?
#44 [03:00] <Inspiratie_loos> my order number: #c42c3ccbcd92459792ecd7ceb1ed400d
#45 [03:01] <Andrio> Inspiratie_loos, you need to keep that private
#46 [03:01] <Andrio> ??> Inspiratie_loos account/send-email
#47 [03:01] <Absol> Inspiratie_loos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#48 [03:01] <Absol> Inspiratie_loos: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#49 [03:02] <Inspiratie_loos> oke thank you
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#52 [03:38] * Node [webchat@99-46-5-36.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#53 [03:43] <Node> Evening, all. I'm having trouble with migrating my Minecraft account I just purchased on the Windows 10 version to Mojang; it's giving me an error saying "Error! Wrong Minecraft username or password" but I'm positive the credentials are correct. Does this sound familiar to anyone?
#54 [03:53] <urielsalis> Node: wait
#55 [03:53] <urielsalis> Node: you purchased the Windows 10 edition on the microsoft store or the java edition on minecraft.net>
#56 [03:53] <urielsalis> Node: you purchased the Windows 10 edition on the microsoft store or the java edition on minecraft.net?
#57 [03:53] <Node> the microsoft store
#58 [03:54] <urielsalis> Node: then you bought the Windows 10 edition, which is bedrock
#59 [03:54] <urielsalis> Node: you use the launcher you download from the microsoft store
#60 [03:54] <urielsalis> Node: the launcher in minecraft.net is only for the java edition
#61 [03:55] <Node> Huh... I'm completely new to the game, I had no idea what versions there were or what their differences are.
#62 [03:55] * julliane [webchat@130.105.192.209] has joined #minecrafthelp
#63 [03:55] <Node> Any suggestions?
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#67 [03:59] <urielsalis> Node, you want to play the java edition or the bedrock edition>
#68 [04:02] * cutepingu [webchat@219.255.108.19] has joined #minecrafthelp
#69 [04:02] <cutepingu> 1
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#71 [04:30] * sassa2000 [webchat@151.64.2.206] has joined #minecrafthelp
#72 [04:32] <sassa2000> can somebody help me with the mods?
#73 [04:32] <urielsalis> ?? mods
#74 [04:32] <Absol> mods: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#75 [04:33] <sassa2000> so you can't help me?
#76 [04:37] <sassa2000> reeally?
#77 [04:39] <Andrio> Yes
#78 [04:43] <sassa2000> do you know where can I ask for support about mods and modpacks?
#79 [04:44] <Andrio> sassa2000, Minecraft Forums perhaps
#80 [04:44] <Andrio> or if that mod pack has a support venue, that one.
#81 [04:45] <sassa2000> i'll try there then... thanks you
#82 [05:00] * Helpme [webchat@60.52.20.136] has joined #minecrafthelp
#83 [05:00] <Helpme> hello?
#84 [05:00] <Helpme> my minecraft isn't downloading
#85 [05:00] <Helpme> i have just downloaded it
#86 [05:00] <Helpme> and it keeps going to error
#87 [05:01] <Helpme> i use a mac
#88 [05:01] <Helpme> and it says connection reset
#89 [05:01] <Helpme> even tho my wifi is good
#90 [05:02] * Shy [svennieke@celbts.net] has joined #minecrafthelp
#91 [05:02] <urielsalis> Helpme: you have any AV or adblockers?
#92 [05:03] <Helpme> i do
#93 [05:03] <urielsalis> Helpme: disable them
#94 [05:03] <Helpme> i'm talking about the launcher
#95 [05:03] <Helpme> my launcher isn't downloading the latest version
#96 [05:03] <urielsalis> Helpme: disable the AV and or adblockers and try again
#97 [05:04] <Helpme> ok
#98 [05:07] * Helpme [webchat@60.52.20.136] has quit. (Quit: webchat.esper.net)
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#106 [05:18] <Helpme> right so
#107 [05:18] <Helpme> it's got it downloaded more
#108 [05:18] <Helpme> but it stopped again
#109 [05:19] <Helpme> and in the error details it said request error connection reset
#110 [05:19] <Helpme> my wifi is great i've got two so have you got any ideas why it's doing it
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#112 [05:21] * Espercorn kicked Webchat_41070 from #minecrafthelp (Reason: ebchat_41070 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#117 [06:07] * Izhaan [webchat@119.148.23.83] has joined #minecrafthelp
#118 [06:08] <Izhaan> Hello... Is there any solution for me ?... I want to play Minecraft on my Mi Box S
#119 [06:10] <Izhaan> :(
#120 [06:10] <Izhaan> :(
#121 [06:10] * Izhaan [webchat@119.148.23.83] has left #minecrafthelp
#122 [06:21] * meesh4ever [webchat@5.193.56.9] has joined #minecrafthelp
#123 [06:21] <meesh4ever> I made my account back at 2014 and played to 2016 them i stopped playing and came after a year ,then i realized that my account has been stolen and i have tried to log in a week ago and i succeed but i didn't find the game ,even thought i have bought the game and i have my transaction id and every thing,also when i searched my username i found out
#124 [06:21] <meesh4ever> its been changed,, so please help me recover and get my game back ,pleeeease :(
#125 [06:24] <meesh4ever> can someone help me??
#126 [06:24] <Andrio> ??> meesh4ever account/send-email
#127 [06:24] <Absol> meesh4ever: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#128 [06:24] <Absol> meesh4ever: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#129 [06:27] * Helpme [webchat@60.52.20.136] has joined #minecrafthelp
#130 [06:27] <Helpme> hello
#131 [06:28] <Helpme> it's gotten better but it's still super slow
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#133 [06:42] * minapower14 [webchat@ip-213-127-127-226.ip.prioritytelecom.net] has joined #minecrafthelp
#134 [06:44] <minapower14> I do not know my password anymore but if I reset to my mail, nothing of a reset password will be received
#135 [06:44] <minapower14> I do not know my password anymore but if I reset to my mail, nothing of a reset password will be received
#136 [06:45] <Greymagic27> ??> minapower14 account/send-email
#137 [06:45] <Absol> minapower14: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#138 [06:45] <Absol> minapower14: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#139 [06:48] * minapower14 [webchat@ip-213-127-127-226.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#140 [06:53] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#141 [06:54] * Alex1 [webchat@71-81-24-90.static.gwnt.ga.charter.com] has joined #minecrafthelp
#142 [06:55] <Alex1> hello
#143 [06:55] * Alex1 [webchat@71-81-24-90.static.gwnt.ga.charter.com] has quit. (Client Quit)
#144 [06:57] * barudasi [webchat@ip-84-119-255-180.unity-media.net] has joined #minecrafthelp
#145 [06:57] <barudasi> Hey someone out of germany here ?
#146 [06:58] <barudasi> Bin auf der suche nach leuten die lusten haben einen CB server oder sonstiges aufzuaben Linuxserver vorhanden
#147 [07:11] <Greymagic27> ??> barudasi trans/de
#148 [07:11] <Greymagic27> ??> barudasi lang/de
#149 [07:11] <Absol> barudasi: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#150 [07:20] * meesh4ever [webchat@5.193.56.9] has quit. (Quit: webchat.esper.net)
#151 [07:20] * Sungkyun [webchat@218.155.252.71] has joined #minecrafthelp
#152 [07:21] <Sungkyun> I have a question. Recently, there has been no sign-in from Microsoft What's wrong?
#153 [07:22] <Greymagic27> Sungkyun, What do you mean?
#154 [07:22] * gaygamer29 [webchat@96-37-206-94.dhcp.leds.al.charter.com] has joined #minecrafthelp
#155 [07:22] <gaygamer29> hi
#156 [07:22] <Sungkyun> Mobile Minecraft game. xbox live login failed
#157 [07:22] <Greymagic27> gaygamer29, Hi! How can we help?
#158 [07:23] <Greymagic27> Sungkyun, I sadly don't know much about the mobile version of the game so I won't be able to help you further
#159 [07:23] <Sungkyun> So I can't use item I bought.
#160 [07:23] <gaygamer29> im trying to log onto my java my username is Gaygamer29 but I no longer have access to my old email account so I don't know my password
#161 [07:23] <Greymagic27> ??> gaygamer29 account/send-email
#162 [07:23] <Absol> gaygamer29: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#163 [07:23] <Absol> gaygamer29: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#164 [07:24] <Sungkyun> Where can I get help?
#165 [07:25] <Sungkyun> Please help me.
#166 [07:25] <Greymagic27> Sungkyun, You can come back later when more volunteers are online
#167 [07:25] <Sungkyun> OK. Thanks a lot.
#168 [07:25] <Greymagic27> Your welcome, Good luck
#169 [07:25] * Sungkyun [webchat@218.155.252.71] has quit. (Quit: webchat.esper.net)
#170 [07:26] <gaygamer29> i signed up over a year ago is there a way someone can look it up in the system or tell me where to maybe find that in my system?
#171 [07:28] <Greymagic27> It's not saying your username exists anymore
#172 [07:28] <gaygamer29> do i have to purchase the game again?
#173 [07:28] <Greymagic27> Contact mojang about the problem with your transaction ID
#174 [07:29] <gaygamer29> im not sure what that is
#175 [07:30] <Greymagic27> ??> gaygamer29 account/trans-id
#176 [07:30] <Absol> gaygamer29: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#177 [07:31] * gaygamer29 [webchat@96-37-206-94.dhcp.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#178 [07:54] * Max [webchat@5-13-247-182.residential.rdsnet.ro] has joined #minecrafthelp
#179 [07:54] <Max> Hello
#180 [07:54] <Max> I have an issue
#181 [07:54] <Greymagic27> Hi max! What's the issue?
#182 [07:54] * Max is now known as Guest69440
#183 [07:55] <Guest69440> I just put my Minecraft.jar file into the versions folder
#184 [07:55] <Guest69440> But
#185 [07:55] <Guest69440> The launcher downloads it again
#186 [07:55] <Guest69440> I renamed the Minecraft.jar to 1.5.2
#187 [07:55] <Guest69440> (yes it's Minecraft 1.5.2...I just moved it from my old bin folder)
#188 [07:55] <Guest69440> It downloaded the 1.5.2.json
#189 [07:56] <Guest69440> But the launcher wants to download the 1.5.2.jar (Minecraft.jar) it says that it downloaded it but cannot move it
#190 [07:56] <Guest69440> So help?
#191 [07:56] <Greymagic27> Why did you put the .jar into the versions folder?
#192 [07:56] <urielsalis> Guest69440: you shouldnt download it manually
#193 [07:56] <Guest69440> No I didn't downloaded it mannualy
#194 [07:56] <Guest69440> it was my old Minecraft.jar
#195 [07:56] <Guest69440> from my old bin folder
#196 [07:57] <Guest69440> of Minecraft 1.5.2
#197 [07:57] <Guest69440> A: <Greymagic27> Why did you put the .jar into the versions folder?
#198 [07:57] <Guest69440> B: <Guest69440> Because it was my old one...I don't really know
#199 [07:58] <Guest69440> So any other help?
#200 [07:58] <Guest69440> The error is
#201 [07:58] <urielsalis> Guest69440: you can just select Minecraft 1.5.2 from the launcher and let it download the right version
#202 [07:59] <urielsalis> Guest69440: if you dont, it will replace it with the latest version, because the checksum wouldnt match
#203 [07:59] <Guest69440> But now it doesn't let me delete it
#204 [07:59] <Guest69440> It says that it's in use
#205 [07:59] <Guest69440> Even if I restart my pc or close the launcher
#206 [07:59] <Guest69440> The error is https://paste.ubuntu.com/p/Pxn2Jj78SR/
#207 [08:00] <urielsalis> Guest69440: you ran the launcher as admin
#208 [08:00] <Guest69440> Yes
#209 [08:00] <Guest69440> I tried everything
#210 [08:00] <urielsalis> Guest69440: and that broke it
#211 [08:00] <Guest69440> ugh
#212 [08:00] <urielsalis> Guest69440: you need to delete the directory as admin
#213 [08:00] <Guest69440> Ok
#214 [08:00] <Guest69440> Thanks for helping...going to try this
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#217 [08:17] * UnicorniaaGames [webchat@175.n12.netell.net.br] has joined #minecrafthelp
#218 [08:18] <UnicorniaaGames> Process crashed with exit code -1073740771
#219 [08:19] <UnicorniaaGames> Process crashed with exit code -1073740771
#220 [08:20] <UnicorniaaGames> Absol Process crashed with exit code -1073740771
#221 [08:21] <Greymagic27> ??> UnicorniaaGames win/dxdiag
#222 [08:21] <Absol> UnicorniaaGames: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#223 [08:28] * XDGAMERLT [webchat@78-61-162-32.static.zebra.lt] has joined #minecrafthelp
#224 [08:30] <XDGAMERLT> i cant start my 1.8 version or lower my game crashes
#225 [08:30] <Greymagic27> ??> XDGAMERLT launcher/log
#226 [08:30] <Absol> XDGAMERLT: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#227 [08:32] * sam [webchat@h96-60-215-122.cytnin.dsl.dynamic.tds.net] has joined #minecrafthelp
#228 [08:33] <sam> Hey guys, quick question about realms and world downloading on bedrock. My friend hosts a realm which I've poured a ton of time into (killed dragon, etc) and he intends to stop paying for it eventually. Is there any way that I could download the world either through a mod or do I need him to give me admin to make a backup of the world? I have zero
#229 [08:33] <sam> experience with the realms interface so I apologize if I suck at answering followup questions.
#230 [08:35] <XDGAMERLT> minecraft still crashes
#231 [08:36] * XDGAMERLT [webchat@78-61-162-32.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#232 [08:41] <Capfan67> sam, Only the realm owner can download the world. You'll need your friend to download the world for you, and send you the files.
#233 [08:42] <sam> Thank you. That is what I needed to hear.
#234 [08:53] * tomassoyer [webchat@ppp121-44-80-21.bras1.syd7.internode.on.net] has joined #minecrafthelp
#235 [08:53] <tomassoyer> yo people! I cant get into realms as i cant migrate my very old account
#236 [08:55] <tomassoyer> plz help i just wanna play mc with my boys
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#241 [09:18] * Predicy [webchat@177.158.199.41.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#242 [09:18] <Predicy> hello
#243 [09:18] <Predicy> ola
#244 [09:18] <Predicy> oi
#245 [09:18] <Predicy> alguem pode me ajudar?
#246 [09:19] <Predicy> preciso de ajuda com as perguntas de segurança
#247 [09:19] <Predicy> eu me esqueci
#248 [09:19] <Predicy> e nao consigo mudar meu nickname
#249 [09:19] <Predicy> e nem minha skin
#250 [09:19] <Predicy> help
#251 [09:20] <Predicy> I need help with my security questions I forgot what they are and I can not change my nick nor my skin
#252 [09:27] <Predicy> I need help with my security questions I forgot what they are and I can not change my nick nor my skin
#253 [09:28] <Predicy> I need help with my security questions I forgot what they are and I can not change my nick nor my skin
#254 [09:28] <Predicy> I need help with my security questions I forgot what they are and I can not change my nick nor my skin
#255 [09:28] <Predicy> I need help with my security questions I forgot what they are and I can not change my nick nor my skin
#256 [09:28] * Absol kicked Predicy from #minecrafthelp (Reason: redicy :Stop spamming)
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#259 [09:45] <Blizzineitor> ita ?
#260 [09:45] <urielsalis> ?? lang/it
#261 [09:45] <Absol> lang/it: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#262 [09:46] <Blizzineitor> I have a problem, when I start minecraft, it gives me an error, but only with the last few steps
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#264 [09:48] <Blizzineitor> how can I do ?
#265 [09:48] * jacob [webchat@cpe-110-150-137-82.nb08.nsw.asp.telstra.net] has joined #minecrafthelp
#266 [09:48] <jacob> hi
#267 [09:49] <Greymagic27> jacob, Hi! How can we help?
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#269 [09:52] <jacob> i cannot use my xbox mincarft on my pc because i did not get an account form my xbox for pc
#270 [09:52] <Greymagic27> Xbox minecraft and PC minecraft are diffrent versions
#271 [09:52] <jacob> ok
#272 [09:52] <Greymagic27> Unless you buy windows 10 edition from the windows store
#273 [09:52] <Greymagic27> Then you can cross play with xbox
#274 [09:53] <jacob> ok
#275 [09:53] <jacob> could you give me an account
#276 [09:56] <Greymagic27> I can't, sorry
#277 [09:58] <jacob> i got a order 3314140515
#278 [09:58] <jacob> numbr
#279 [09:58] <jacob> nuber
#280 [09:58] <Greymagic27> If you want to play the same version as on your xbox, you can login and buy minecraft windows 10 edition
#281 [09:59] <jacob> ok
#282 [09:59] <jacob> just for xbox
#283 [09:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#284 [10:00] <jacob> just for xbox
#285 [10:00] <jacob> and
#286 [10:01] <jacob> mincarft
#287 [10:01] <jacob> August 10, 2018
#288 [10:01] <Greymagic27> What do you mean?
#289 [10:01] * andrewperiz [webchat@15.113.79.188.dynamic.jazztel.es] has joined #minecrafthelp
#290 [10:01] <jacob> form xbox store
#291 [10:01] <andrewperiz> hi i need your help please
#292 [10:01] <Greymagic27> You should be able to log in with the details and buy it from the windows 10 store jacob
#293 [10:02] <Greymagic27> andrewperiz, Hi :) What's the issue?
#294 [10:02] <andrewperiz> I want to request the refund
#295 [10:03] <Greymagic27> ??> andrewperiz account/refund
#296 [10:03] <Absol> andrewperiz: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#297 [10:03] <andrewperiz> thanks
#298 [10:03] <jacob> xbox sent me to you gays
#299 [10:03] <Greymagic27> andrewperiz, Your welcome
#300 [10:04] * andrewperiz [webchat@15.113.79.188.dynamic.jazztel.es] has quit. (Client Quit)
#301 [10:04] <jacob> they said they couldn't help me
#302 [10:06] <jacob> hi
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#304 [10:13] * iSweaz [webchat@bmn38-1-78-209-36-191.fbx.proxad.net] has joined #minecrafthelp
#305 [10:14] <iSweaz> I forgot my password
#306 [10:14] <iSweaz> but cant use my email
#307 [10:14] <iSweaz> ^^
#308 [10:14] <iSweaz> so if anybody can help !
#309 [10:14] <Greymagic27> ??> iSweaz account/send-email
#310 [10:14] <Absol> iSweaz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#311 [10:14] <Absol> iSweaz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#312 [10:15] <iSweaz> idk my transaction id
#313 [10:15] <Greymagic27> ??> iSweaz account/trans-id
#314 [10:15] <Absol> iSweaz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#315 [10:16] <iSweaz> thx
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#317 [10:32] * miguel56 [webchat@162-192-77-186.enitel.net.ni] has joined #minecrafthelp
#318 [10:34] <miguel56> my minecraft dont enter, because say that is crash
#319 [10:34] <Greymagic27> ??> miguel56 launcher/log
#320 [10:34] <Absol> miguel56: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#321 [10:34] * Tony [webchat@host86-182-89-254.range86-182.btcentralplus.com] has joined #minecrafthelp
#322 [10:35] <Tony> i am having trouble setting up account and logging in
#323 [10:35] <Greymagic27> Tony, What does it say when you try?
#324 [10:36] <Tony> i have added my email and password as per set up and then I hit create and nothing happens
#325 [10:36] <Greymagic27> ??> Tony account/send-email
#326 [10:36] <Absol> Tony: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [10:36] <Absol> Tony: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#328 [10:37] <Tony> ok thanks
#329 [10:39] <Tony> I purchased the MS Minecraft software Starter Pack and downloaded that.....my daughters friedn is using Java version and my daughter wants to play using multiplayer....would that work?
#330 [10:39] <urielsalis> Tony: nope
#331 [10:39] <urielsalis> Tony: Bedrock players(The ones with the microsoft store version) only can play with other windows store versions and consoles
#332 [10:40] <urielsalis> Tony: and Java edition players can only play with the Java edition players
#333 [10:40] <Tony> do you think MS will exchange ?
#334 [10:40] <urielsalis> Tony: but if you buy 2 java accounts, you can play with each other. Either in a realms, a server, a LAN server or something you host yourself
#335 [10:40] <miguel56> after those steps, what I've done I do not understand what to do
#336 [10:40] <urielsalis> Tony: not sure, as you bought a starter pack, but feel free to ask for a refund
#337 [10:41] <urielsalis> miguel56: paste the link here
#338 [10:41] <Tony> ok sir
#339 [10:41] <miguel56> https://paste.ubuntu.com/p/tTMNTgBnyt/
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#341 [10:42] <miguel56> this?
#342 [10:43] <urielsalis> ??> miguel56 win/dxdiag
#343 [10:43] <Absol> miguel56: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#344 [10:47] <miguel56> I follow the instrcution this is the link https://paste.ubuntu.com/p/C3w9sNZYvs/
#345 [10:49] <urielsalis> miguel56: that PC is under minecraft minimum requirements
#346 [10:50] <miguel56> ohh ok
#347 [10:52] <miguel56> so I can not play minecraft?
#348 [10:52] <urielsalis> miguel56: not with that Pc
#349 [10:53] <miguel56> ok, thanks for the help
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#356 [11:23] * OverSavior [webchat@137-88-41-31.users.novi.uz.ua] has joined #minecrafthelp
#357 [11:27] <OverSavior> Greetings. I've recently found out that for somre trason I can't log into my account anymore. Launcher says that email/nickname or password is incorrect, but I'm more than sure that they're correct. Usually, when I open the launcher, I'm alreadyy logged in and just open the game. Now tho, even if I manage to log in somehow and close the game, if I
#358 [11:27] <OverSavior> open the launcher right after that it will ask me to log in again and will say that something is wrong. The only thing that helped me is changing the password, but you know, I can't change the password every time I want to play. Waiting works sometimes, but most of the time I still won't be able to log in
#359 [11:35] * Jo [webchat@92.99.79.244] has joined #minecrafthelp
#360 [11:35] <Jo> hi
#361 [11:35] <Jo> i still have the demo mode
#362 [11:36] <Jo> My pc windows 10 and i purchase pc version
#363 [11:37] <Jo> anyone can help
#364 [11:38] <Capfan67> Jo, Are you talking about Windows 10 Edition (from the Microsoft store), or Java Edition (from minecraft.net)?
#365 [11:38] <Jo> Java Edition (from minecraft.net)
#366 [11:39] <Capfan67> Jo, Are you able to log into Mojang.com with your account credentials?
#367 [11:40] <Jo> yes
#368 [11:40] <Capfan67> Jo, When you load this page: https://account.mojang.com/me Do you see "Minecraft: Java Edition"?
#369 [11:41] <Jo> yes
#370 [11:42] <Jo> it is there with the profile name and download game for windows or mac or ...
#371 [11:42] <Capfan67> Jo, Ok, then you own the game. So far so good. When you run the Minecraft Luancher and log out and then back in with your credentials, do you receive an error or is it successful?
#372 [11:42] * Gaiazzo [webchat@host168-66-dynamic.2-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#373 [11:42] <Capfan67> Jo, from within the launcher, make sure you log out then back in.
#374 [11:43] <Jo> i did but no changes
#375 [11:43] <Jo> still the same problem
#376 [11:44] <Capfan67> Jo, Here's the help page for only being able to run in demo mode. If none of these solutiosn work for you, you may need to send an email to customer support:
#377 [11:45] <Capfan67> ??> Jo account/bug/demo
#378 [11:45] <Absol> Jo: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#379 [11:46] <Gaiazzo> Hello. I bought Minecraft and I can't open it. When I click on "Gioca"(Play) the game start (with black screen) and after three seconds the game and the launcher are closed.
#380 [11:47] <Capfan67> ??> Gaiazzo tools/hjt
#381 [11:47] <Absol> Gaiazzo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#382 [11:47] <Absol> Gaiazzo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#383 [11:49] <Gaiazzo> Yes, I uninstalled and reinstalled the launcher many time but nothing
#384 [11:50] <Capfan67> Gaiazzo, The common cause is incompatible software loaded on your computer. That is a link to a tool that will create a report of installed and running software so we can determine if that's the cause and which incompatible software to remove.
#385 [11:50] <Gaiazzo> Ok I try it
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#392 [12:05] * TiagoTheLegend_ [webchat@a95-93-86-127.cpe.netcabo.pt] has joined #minecrafthelp
#393 [12:07] <TiagoTheLegend_> nao consigo entrar no minecraft , diz que estou offline mas estou com internet
#394 [12:08] <Greymagic27> ??> TiagoTheLegend_ lang/pt
#395 [12:08] <Absol> TiagoTheLegend_: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#396 [12:09] <TiagoTheLegend_> ok
#397 [12:09] <TiagoTheLegend_> pt
#398 [12:11] <TiagoTheLegend_> I can not get into minecraft, it says I'm offline but I'm with the internet.
#399 [12:12] <Greymagic27> What's the exact message?
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#401 [12:23] * Arthur [webchat@bd6736a9.virtua.com.br] has joined #minecrafthelp
#402 [12:24] <Arthur> Hello
#403 [12:24] <Greymagic27> Arthur, Hi! How can we help?
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#406 [12:25] <Arthur> I cant login on my minecraft account, because I lost the email and the secret word, I don't know if there is a way to prove this is my account but if u ask me something about it, maybe this can help ( sorry for my english, im brazilian )
#407 [12:25] <Optic_Synshot> So whenever I boot up minecraft it crashes, the log says "process crashed with exit code -1073741819" and the launcher says "An unexpected issue occured and the game has crashed. We
#408 [12:26] <urielsalis> ??> Arthur account/send-email
#409 [12:26] <Absol> Arthur: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#410 [12:26] <Absol> Arthur: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#411 [12:26] <Optic_Synshot> sorry for the inconvenience"
#412 [12:26] <Optic_Synshot> I have uninstalled java, minecraft and reinstalled them both. Nothing works.
#413 [12:26] <Arthur> I send a email to mojang but i dont have the transaction ID i think. I dont know how to find it
#414 [12:27] <Arthur> Because my mom bought the account for me
#415 [12:27] <Arthur> And she changed her paypal account and email
#416 [12:28] * Gaiazzo [webchat@host168-66-dynamic.2-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#417 [12:28] <Arthur> This is a very complicated situacion, and if i cant recover my account, i will understand
#418 [12:29] <Greymagic27> ??> Arthur account/trans-id
#419 [12:29] <Absol> Arthur: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#420 [12:29] * woj [webchat@cpc121168-oxfd27-2-0-cust64.4-3.cable.virginm.net] has joined #minecrafthelp
#421 [12:29] <Arthur> Is there a way to find the transaction id withouth the email ???
#422 [12:30] <Arthur> I remember we bought with a paypal account
#423 [12:31] <Gaiazzo> Hello
#424 [12:32] * woj [webchat@cpc121168-oxfd27-2-0-cust64.4-3.cable.virginm.net] has quit. (Client Quit)
#425 [12:34] <Capfan67> Hi
#426 [12:35] <Gaiazzo> I tryed but nothig. I lost 24.00 euros:(
#427 [12:36] <Capfan67> Gaiazzo, The instructions were simply to download the tool, paste the report to http://paste.ubuntu.com/ and provide a link here so we could review your running processes. You shouldn't have purchased anything.
#428 [12:36] <Capfan67> ??> Gaiazzo tools/hjt
#429 [12:36] <Absol> Gaiazzo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#430 [12:36] <Absol> Gaiazzo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#431 [12:37] <Gaiazzo> Yes but the game not start
#432 [12:37] <Capfan67> Gaiazzo, Link the hjt report here.
#433 [12:38] <Optic_Synshot> So whenever I boot up minecraft it crashes, the log says "process crashed with exit code -1073741819" and the launcher says "An unexpected issue occured and the game has crashed. We're sorry for the inconvenience" I have uninstalled java, minecraft and reinstalled them both. Nothing works. Also updated drivers
#434 [12:40] <Gaiazzo> No, the game and launcher were simply closed
#435 [12:41] * Arthur [webchat@bd6736a9.virtua.com.br] has quit. (Quit: webchat.esper.net)
#436 [12:41] <Capfan67> Gaiazzo, Your issue is frequently caused by incompatible software/malware loaded on your computer. I can't help you if you don't provide the software report that I requested.
#437 [12:42] <Gaiazzo> I don't find a software report
#438 [12:43] <Capfan67> Gaiazzo, Earlier, I provided a link to downlaod hjt, which creates the report I need.
#439 [12:43] * Inspiratie_loos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has joined #minecrafthelp
#440 [12:43] <Inspiratie_loos> My account is hacked can you help me plz?
#441 [12:43] <Capfan67> ??> Inspiratie_loos account/hacked
#442 [12:44] <Absol> Inspiratie_loos: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#443 [12:44] <Absol> Inspiratie_loos: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#444 [12:44] <Capfan67> ??> Inspiratie_loos account/trans-id
#445 [12:44] <Absol> Inspiratie_loos: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#446 [12:46] * Inspiratie_loos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has quit. (Client Quit)
#447 [12:48] * Speculoos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has joined #minecrafthelp
#448 [12:48] <Speculoos> My account is hacked
#449 [12:48] <Speculoos> Can you help me plz
#450 [12:48] <Gaiazzo> I can ask for a refound
#451 [12:49] <Gaiazzo> ??
#452 [12:49] <Capfan67> ??> Speculoos account/hacked
#453 [12:49] <Absol> Speculoos: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#454 [12:49] <Absol> Speculoos: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#455 [12:49] <Capfan67> ??> Speculoos account/trans-id
#456 [12:49] <Absol> Speculoos: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#457 [12:51] <Speculoos> I have already emaild mojang but i dont get a reply
#458 [12:51] <Capfan67> Gaiazzo, It's likely that your technical issue can be solved. None the less, here's Mojang's webpage regarding refunds:
#459 [12:51] <Capfan67> ??> Gaiazzo account/refund
#460 [12:51] <Absol> Gaiazzo: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#461 [12:51] <Capfan67> Speculoos, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#462 [12:52] <Gaiazzo> Yes I read the policy but I don't know ...
#463 [12:52] <Speculoos> No i dont want to refund
#464 [12:52] <Capfan67> Speculoos, The refund comments are directed to someone else.
#465 [12:54] <Speculoos> But its normaly a reply takes more than 2 days?
#466 [12:54] <Capfan67> Speculoos, I just provided a link that you can monitor regarding response times. They're current processing support requests made on December 18th. Now that the holidays are over, they should catch back up (hopefully soon).
#467 [12:55] <Speculoos> A oke thank you
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#469 [12:57] <Speculoos> But they can fix a hacked account?
#470 [12:57] <Speculoos> The problem is i dont get emails anymore
#471 [12:57] <Capfan67> Speculoos, They will verify that you're the owner, then give you control over the account.
#472 [12:58] * BatDwarf [webchat@c-73-6-20-216.hsd1.tx.comcast.net] has joined #minecrafthelp
#473 [12:58] <Capfan67> Speculoos, If your email has been compromised/hacked, you need to take that up with your email provider.
#474 [12:58] <BatDwarf> hello, I was hoping to find help with my login
#475 [12:58] <Capfan67> BatDwarf, what help do you need?
#476 [12:59] <Speculoos> No the email of my account is changed by the hacker
#477 [12:59] <BatDwarf> So I made my account like 8 years ago and I completely forgot what my email is. I have no clue how to figure it out
#478 [12:59] <Capfan67> Speculoos, I'd focus on recovering my email account first with your email provider. Then tackle the Minecraft account. If you already have your transaction ID, you can do both at the same time with a different email account.
#479 [13:00] <urielsalis> Capfan67, I think he only lost his Mojang account, not email
#480 [13:00] <urielsalis> Speculoos, if you have already emailed Mojang, you will have to wait for their response, we cant do anything here
#481 [13:01] <Capfan67> BatDwarf, This help page will give you directions for forgotten emails for unmigrated accounts: account-migration-issues
#482 [13:01] <Capfan67> BatDwarf, https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#483 [13:01] <Speculoos> Yes i have send the transaction id already
#484 [13:02] <Capfan67> urielsalis, I certainly may have misinterpreted the comments. Speculoos, my apologies.
#485 [13:02] <Speculoos> No problem
#486 [13:03] * minimun [webchat@ip-174-149-38-20.englco.spcsdns.net] has joined #minecrafthelp
#487 [13:04] <Speculoos> So the fact is i have to wait on a reply?
#488 [13:04] <Speculoos> Of mojang
#489 [13:04] <urielsalis> Speculoos, yep, we are not Mojang
#490 [13:04] <minimun> I accidenty deleted my world can I recover it
#491 [13:05] <Speculoos> Oke thank you for your time byee
#492 [13:05] <minimun> i need help
#493 [13:06] <minimun> no body is answering bye
#494 [13:06] * Gaiazzo [webchat@host168-66-dynamic.2-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#495 [13:06] <urielsalis> minimun, you waited a record 40 seconds
#496 [13:06] <BatDwarf> Ok, so I followed the link sent with the instructions and there still wasn't really any helpful information on figuring out my email
#497 [13:07] * Speculoos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#498 [13:07] <urielsalis> BatDwarf, I dont seem to have you in my logs, what is the issue?
#499 [13:07] <Capfan67> BatDwarf, The section on forgotten registered email directs you to register an account, gather your transaction id, then contact support.
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#507 [13:31] * yukine [webchat@71-90-167-20.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#508 [13:32] <yukine> um so when i try to play minecraft it says not responding and then game crash how do i fix? or it will say game already running but its not
#509 [13:40] <urielsalis> ??> yukine av/adwcleaner
#510 [13:40] <Absol> yukine: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#511 [13:40] <Absol> yukine: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#512 [13:50] * yukine [webchat@71-90-167-20.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#513 [13:51] <yukine> ok so i think ur name was absol i ran the adwcleaner
#514 [13:51] <urielsalis> ?? bot
#515 [13:51] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#516 [13:51] <urielsalis> yukine, try the game now
#517 [13:52] <yukine> yes it worked thank you very much
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#521 [14:07] * ash [webchat@104.194.218.20] has joined #minecrafthelp
#522 [14:08] <ash> everytime i try to log in it says "can't connect to server" how do i fix this
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#527 [14:27] * mine [webchat@88-111-55-101.dynamic.dsl.as9105.com] has joined #minecrafthelp
#528 [14:27] <mine> guys
#529 [14:28] <mine> wen i try to download the new version of minecraft its saying error anyone know a fix?
#530 [14:35] * TheAmazingJolt [webchat@h98.93.91.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#531 [14:37] <TheAmazingJolt> Hello, I tried to launch minecraft today, but I got a org.lwjgl.lwjglexception pixel format not accelerated exception when I launched. Here is my dxdiag info: https://paste.ubuntu.com/p/xY69WCmZmd/ .I tried to find a working driver but there are none for my graphics card
#532 [14:38] <Capfan67> ??> TheAmazingJolt win/dxdiag
#533 [14:38] <Absol> TheAmazingJolt: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#534 [14:38] <Lord_Ralex> Your machine is too old and doesn't have the drivers for Windows 10.
#535 [14:38] <Lord_Ralex> You will have to go back to Windows 7 to get drivers.
#536 [14:38] <TheAmazingJolt> oh ok. I think this was upgraded from Windows XP though
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#540 [15:03] * sertz [webchat@104.143.209.66] has joined #minecrafthelp
#541 [15:03] <sertz> hello?
#542 [15:03] <Greymagic27> sertz, Hi!, How can we help?
#543 [15:04] <sertz> I've been trying to log in all day but nothing is working
#544 [15:04] <Greymagic27> sertz, What's the message it's been giving you?
#545 [15:04] <sertz> I keep getting 403 errors each time I try to reset my password
#546 [15:04] <Greymagic27> What's the exact message?
#547 [15:05] <sertz> since I have minecraft downloaded to my laptop, every time I try opening it it just tells me it cannot connect to the server
#548 [15:05] <Greymagic27> ??> sertz tools/hjt
#549 [15:05] <Absol> sertz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#550 [15:05] <Absol> sertz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#551 [15:06] <sertz> uhh what does that have to do with not being able to reset my password?
#552 [15:06] <sertz> the website is giving me broken links
#553 [15:07] <Greymagic27> I belive that there is something blocking you from resetting it, That program lists all the applications on your computer so we can find the offending one
#554 [15:07] <Greymagic27> It's perfectly safe, the author just named it really badly
#555 [15:09] * JuliaAudrey [webchat@ip-213-127-59-35.ip.prioritytelecom.net] has joined #minecrafthelp
#556 [15:09] <sertz> i downloaded it
#557 [15:10] <Greymagic27> Alright, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#558 [15:10] <JuliaAudrey> I still need parents permission while im above 13 ?
#559 [15:11] <sertz> do i paste the text?
#560 [15:11] <Greymagic27> sertz, Put it into paste.ubuntu.com
#561 [15:11] <sertz> i did
#562 [15:11] <urielsalis> sertz, give us the link
#563 [15:11] <sertz> theres a "Paste!" button
#564 [15:11] <urielsalis> JuliaAudrey, yes. Until 16
#565 [15:11] <urielsalis> sertz, click that :)
#566 [15:11] <urielsalis> ??> JuliaAudrey account/gdpr
#567 [15:11] <Absol> JuliaAudrey: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#568 [15:11] <JuliaAudrey> I still need parents permission while im above 13 ?
#569 [15:12] <sertz> https://paste.ubuntu.com/p/PdrwfcKHjP/
#570 [15:12] <urielsalis> JuliaAudrey, see Absol message
#571 [15:12] <urielsalis> sertz, that looks short
#572 [15:12] <urielsalis> sertz, make sure you copy the full log
#573 [15:12] <JuliaAudrey> When i click on it then it says i need my parents permission
#574 [15:13] <urielsalis> JuliaAudrey, Yes. Your parents need to fill it up with you
#575 [15:14] <sertz> https://paste.ubuntu.com/p/JXfH7ZmVXZ/
#576 [15:15] <JuliaAudrey> But why does mojang says on its site that only users under 13 need permission while i am alreasy above the 13
#577 [15:15] <urielsalis> ??> sertz av/mcafee
#578 [15:15] <Absol> sertz: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#579 [15:15] <Absol> sertz: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#580 [15:15] <urielsalis> ??> sertz av/mcafee/uninstall
#581 [15:15] <Absol> sertz: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#582 [15:15] <urielsalis> ??> sertz net/hamachi
#583 [15:15] <Absol> sertz: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#584 [15:15] <Absol> sertz: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#585 [15:16] <urielsalis> JuliaAudrey, due to European law(Mojang is in Sweden), that was changed to 16
#586 [15:16] <sertz> oh thanks i think i see what i did differently
#587 [15:16] <JuliaAudrey> Well my parents dont have a credit card we dont use it here so ?
#588 [15:17] <urielsalis> JuliaAudrey, you would have needed a credit card to buy the game
#589 [15:18] * Pablo [webchat@37-169-70-200.coucou-networks.fr] has joined #minecrafthelp
#590 [15:18] <JuliaAudrey> No my mom bought it for me 5 years ago with ideal its a payment method here in the netherland
#591 [15:18] <urielsalis> ??> JuliaAudrey account/send-email
#592 [15:18] <Absol> JuliaAudrey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#593 [15:18] <Absol> JuliaAudrey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#594 [15:19] <Pablo> Hello,i created a minecraft account but when i try to log in,it tells that an error occured;
#595 [15:19] <Pablo> An error prevented your request from being processed. Please try again.
#596 [15:19] <urielsalis> ??> Pablo tools/hjt
#597 [15:19] <Absol> Pablo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#598 [15:19] <Absol> Pablo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#599 [15:20] <JuliaAudrey> i already sended an email
#600 [15:20] <Pablo> thank you
#601 [15:20] <JuliaAudrey> my dad only has a paypal account but 5 years my mom didnt pay with a credit card
#602 [15:21] <JuliaAudrey> 5 years ago*
#603 [15:22] <Capfan67> JuliaAudrey, The good news is, the Minecraft page linked above explains the alternate method is you don't have access to a credit card.
#604 [15:22] <JuliaAudrey> wich page?
#605 [15:22] <Capfan67> JuliaAudrey, https://help.mojang.com/customer/portal/articles/1780997-mojang-account-users-under-13
#606 [15:23] <Capfan67> JuliaAudrey, Note the last section, "Is there an alternate method that does not require a fee?"
#607 [15:24] <JuliaAudrey> yes thank you so much
#608 [15:24] <Capfan67> JuliaAudrey, Best of luck.
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#610 [15:37] * Dansepetter [webchat@178-164-96.140.3p.ntebredband.no] has joined #minecrafthelp
#611 [15:38] <Dansepetter> Anyone here?
#612 [15:38] <Dansepetter> I have a problem with my launcher, which is invisible
#613 [15:38] <urielsalis> Dansepetter, you have 2 monitors?
#614 [15:39] <Dansepetter> yes
#615 [15:39] <urielsalis> Dansepetter, windows bug, you need to restore it. one sec
#616 [15:39] <urielsalis> Dansepetter, follow https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#617 [15:39] <Dansepetter> thanks!
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#621 [15:53] * TheBaconBukket [webchat@h112.168.91.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#622 [15:53] <TheBaconBukket> Hello
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#624 [15:58] * Moinsen82 [webchat@cable-static-10-27.rsnweb.ch] has joined #minecrafthelp
#625 [15:59] <Moinsen82> Hello i can,t loggin
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#630 [16:40] * xXASHGAMERZXx [webchat@cpc87517-nfds17-2-0-cust312.8-2.cable.virginm.net] has joined #minecrafthelp
#631 [16:40] <xXASHGAMERZXx> hi
#632 [16:41] <xXASHGAMERZXx> can someone help me get my account back please
#633 [16:41] <urielsalis> ??> xXASHGAMERZXx account/send-email
#634 [16:41] <Absol> xXASHGAMERZXx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#635 [16:42] <Absol> xXASHGAMERZXx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#636 [16:46] * Voilencela [webchat@81-227-84-27-no2560.tbcn.telia.com] has joined #minecrafthelp
#637 [16:47] <Voilencela> Hi! installed windows 10 minecraft. but it says i have to log in on my xbox live account, and when i try to do that it says i have to buy minecraft windows 10?
#638 [16:47] <urielsalis> Voilencela, where does it say that?
#639 [16:48] <urielsalis> Voilencela, and what is the exact message?
#640 [16:48] * gnev [webchat@191-17-62-141.user.vivozap.com.br] has joined #minecrafthelp
#641 [16:49] <gnev> here is where i look for help with minecraft crashes issues?
#642 [16:49] <urielsalis> gnev, yes
#643 [16:50] <Voilencela> when i open minecraft windows 10 it says "log in" in the bottom left corner. when i press it it says that i have to buy minecraft windows 10 or log in with my xbox live account.
#644 [16:50] <urielsalis> Voilencela, did you buy Minecraft in the Microsoft store or in minecraft.net?
#645 [16:51] <urielsalis> bought*
#646 [16:51] <Voilencela> first i redeemed it on mojangs website for free. then my brother bought it for me also on microsoft store.
#647 [16:52] <urielsalis> Voilencela, in that case, you can just click log in with xbox live account
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#649 [16:52] <gnev> every time i click to play minecraft 1.8 windows 7 it shows a message "the game stop working"
#650 [16:52] <urielsalis> Voilencela, if you use a microsoft account in windows, it should work, else you just need to login
#651 [16:52] <urielsalis> ??> gnev launcher/log
#652 [16:52] <Absol> gnev: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#653 [16:55] <Voilencela> thats the problem. i go to "profile" in minecraft windows 10 and i try to log in with my xbox live account but it says i have to buy minecraft windows 10 or log in with xbox live account, which im trying to to by pressing the "log in with xbox live". the only option i get that i can press after that is "buy minecraft".
#654 [16:55] <Voilencela> to do*
#655 [16:55] <gnev> Absol https://paste.ubuntu.com/p/6WCkntB3Xf/
#656 [16:56] <urielsalis> Voilencela, you might need to contact Xbox support
#657 [16:56] <urielsalis> ??> gnev win/dxdiag
#658 [16:56] <Absol> gnev: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#659 [16:57] <Voilencela> ok. i sent an email to mojang but i can send one to xbox too.
#660 [16:57] <gnev> https://paste.ubuntu.com/p/3qXCQdd5Rn/
#661 [16:57] <urielsalis> Voilencela, yeah, Mojang doesnt handle account issues for that version
#662 [16:58] <Voilencela> oh ok.
#663 [16:58] <urielsalis> Voilencela, and xbox has a live chat :P
#664 [16:58] <urielsalis> gnev, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#665 [16:58] <urielsalis> gnev, mind that that PC is WAY under Minecraft minimum requirements, and I think because of the CPU you have you will not be able to play 1.13.2 or higher
#666 [16:59] <urielsalis> gnev, Also, Windows 7 will stop receiving updates in a year
#667 [16:59] <urielsalis> gnev, but there arent new drivers for your graphics card for anything higher, so you cant update
#668 [17:00] <gnev> omg
#669 [17:00] <gnev> so i can play 1.8?
#670 [17:00] <urielsalis> gnev, yes, badly
#671 [17:01] <urielsalis> gnev, and in a year that PC will no longer receive any updates, meaning its open for any attack that might be discovered(similar to how Windows XP is doing nowadays)
#672 [17:01] <Voilencela> i cant find the live chat
#673 [17:02] <gnev> i hate my PC
#674 [17:02] <urielsalis> Voilencela, https://support.xbox.com/en-US/contact-us/#1, then select games
#675 [17:03] <Voilencela> thank you!
#676 [17:03] <gnev> so if i download and install the driver that you send me, then i can play 1.8 in a strenuously way?
#677 [17:03] <urielsalis> gnev, yes
#678 [17:06] <gnev> thx
#679 [17:08] <gnev> hey urielsalis, if i want a PC that receive updates i need to buy or download a new Windows right?
#680 [17:08] <urielsalis> gnev, yes. Windows 10(as Windows 8 also stops support in 2 years). But your graphics card doesnt support anything higher than Windows 7, so you would need one too
#681 [17:09] <urielsalis> gnev, plus, to play 1.13.2 or higher, you would need a new cpu which also means new motherboard
#682 [17:09] <urielsalis> gnev, and modern motherboards use DDR3 or DDR4, you probably have DDR2. So you would need to buy that too
#683 [17:09] <urielsalis> gnev, in summary, you need a new pc, except for the hard drive
#684 [17:10] <gnev> its true
#685 [17:11] <gnev> this PC is from 2007 or around
#686 [17:11] <urielsalis> gnev, it was old on 2007
#687 [17:11] <urielsalis> gnev, but, thats what you can expect from positivo informatica :P
#688 [17:12] <gnev> lamo
#689 [17:12] <urielsalis> gnev, they are argentinian right?
#690 [17:12] <gnev> lmao*
#691 [17:12] <gnev> No
#692 [17:12] <gnev> im brazilian
#693 [17:12] <urielsalis> gnev, I mean the company that made it
#694 [17:12] <gnev> Oh yes
#695 [17:12] <gnev> I dont know
#696 [17:12] <urielsalis> gnev, my first pc was from them too lol
#697 [17:13] <gnev> But Positivo is really bad
#698 [17:13] <urielsalis> gnev, trust me, I know. Im argentinian and had to help a lot of people with those pcs :P
#699 [17:13] * Tasty_twinky [webchat@riverwalk28-sw2.wintek.com] has joined #minecrafthelp
#700 [17:14] <urielsalis> I think they were bought by BGH and changed their name, so it doesnt even exists anymore lol
#701 [17:14] <Tasty_twinky> Hello, So I can't change my password because I don't have that email anymore, what do I do?
#702 [17:14] <urielsalis> ??> Tasty_twinky account/send-email
#703 [17:14] <Absol> Tasty_twinky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [17:14] <Absol> Tasty_twinky: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#705 [17:15] <Tasty_twinky> What happens if I don't have the transaction ID anymore?
#706 [17:16] <urielsalis> ??> Tasty_twinky accout/trans-id
#707 [17:16] <urielsalis> ??> Tasty_twinky account/trans-id
#708 [17:16] <Absol> Tasty_twinky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#711 [17:21] <gnev> urielsalis hey i was downloading the driver that you send me, but when i clicked the window that was installing, my PC screen turned to a biggest version, everything is too big help
#712 [17:21] <urielsalis> gnev, thats normal
#713 [17:21] <urielsalis> gnev, wait for the install to finish
#714 [17:22] <gnev> oh okay
#715 [17:22] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#716 [17:23] <gnev> should i restart my PC?
#717 [17:24] <urielsalis> gnev, yes
#718 [17:24] <gnev> thank you, you are a very good person
#719 [17:27] * ImTh1agwooow [webchat@86-151-255-141.dynip.ipjetable.net] has joined #minecrafthelp
#720 [17:27] <ImTh1agwooow> Hello! my account was stolen, I had changed her email, when an email arrives notifying you that the account returns to the old email.
#721 [17:28] <urielsalis> ImTh1agwooow, where did you buy the account?
#722 [17:29] <ImTh1agwooow> Smooqy Shop
#723 [17:30] <urielsalis> ImTh1agwooow, and you bought a account, instead of a gift code?
#724 [17:32] <ImTh1agwooow> yes
#725 [17:32] <urielsalis> ImTh1agwooow, You bought a stolen account and the owner got it back
#726 [17:32] <urielsalis> ImTh1agwooow, minecraft.net is the ONLY official place where you can buy a account
#727 [17:33] <ImTh1agwooow> Lol, what now?
#728 [17:33] <urielsalis> ImTh1agwooow, Buy a legal account, not a stolen one, from Minecraft.net
#729 [17:33] <ImTh1agwooow> OK
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#732 [17:56] <Josh4> checkin in
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#736 [18:21] <Nath12> hey my Minecraft wont work when it launches it just says not responding ive ried reinstalling but still does it
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#738 [18:25] <Flame> Hello
#739 [18:26] <Flame> Hello?
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#743 [18:39] * Sinco is now known as ADude
#744 [18:46] <ADude> Hi
#745 [18:46] * Pat9 [webchat@pool-96-227-143-72.phlapa.fios.verizon.net] has joined #minecrafthelp
#746 [18:46] <ADude> Is there a way I could change my payment methode?
#747 [18:47] <Pat9> I am trying to buy Minecraft but cannot login to my Mojang account and keep getting the error message "An error prevented your request from being processed. Please try again."
#748 [18:47] <ADude> Because I have a credit card that doesn't support those things
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#752 [18:57] * seth107 [webchat@c-66-177-156-18.hsd1.fl.comcast.net] has joined #minecrafthelp
#753 [18:57] <seth107> hello I need help
#754 [18:58] <seth107> whenever I try and run my Minecraft it does this error
#755 [18:58] <seth107> saying it can't download to save to some place
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#758 [19:08] * xretroguyx [webchat@dhcp-14-91-82-f2-ff-7b.cpe.echoes.net] has joined #minecrafthelp
#759 [19:08] <xretroguyx> hi
#760 [19:08] <xretroguyx> agebt
#761 [19:08] <xretroguyx> agent
#762 [19:09] <Capfan67> Hi
#763 [19:09] <xretroguyx> hi
#764 [19:09] <xretroguyx> can u handle refunds
#765 [19:10] <Capfan67> xretroguyx, We aren't Mojang, just volunteers helping with technical issues. I can give you the link for the refund policy on the mojang website if you like.
#766 [19:10] <Capfan67> ??> xretroguyx account/refund
#767 [19:10] <Absol> xretroguyx: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#768 [19:10] <xretroguyx> i already wrote to them
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#771 [19:11] * Espercorn kicked Webchat_52880 from #minecrafthelp (Reason: ebchat_52880 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#772 [19:12] * Yuki03 [webchat@190.233.49.132] has joined #minecrafthelp
#773 [19:12] <Yuki03> Hello ?
#774 [19:12] <Capfan67> Hi
#775 [19:13] <Yuki03> you can help me with my error in minecraft
#776 [19:13] <Yuki03> ?
#777 [19:13] <Capfan67> Yuki03, What is the error?
#778 [19:15] <Yuki03> It happens that by not being able to understand correctly the specifications to change the name of the account,
#779 [19:15] <Yuki03> I mistakenly put the name of my password, something that makes me dangerous that's why I was looking for help to change my name
#780 [19:15] <Yuki03> ?
#781 [19:16] <Capfan67> Yuki03, Once you've changed your name, I don't think there's a way for you to revert that name in less than 30 days, or to remove it from the public account history. I'd suggest you email customer support for help:
#782 [19:16] <Capfan67> ??> Yuki03 account/send-email
#783 [19:16] <Absol> Yuki03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#784 [19:16] <Absol> Yuki03: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#785 [19:17] <Capfan67> Yuki03, Also, I'd recommend immediately changing your password so it no longer matches your character name (of course).
#786 [19:18] <Yuki03> Ok, thank you
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#791 [19:27] <ADude> Is there a way I could change my payment methode? Because I have a credit card that doesn't support those things
#792 [19:39] * L [webchat@c-71-194-105-116.hsd1.il.comcast.net] has joined #minecrafthelp
#793 [19:40] <L> Hello, I think my account was stollen
#794 [19:41] <L> Because I cant log in and when I check it says my username is available, I last had access last montth
#795 [19:45] <mattym> L, What is the username?
#796 [19:45] <L> It was Pepperdog44
#797 [19:46] <mattym> L, Was that on the Java version?
#798 [19:46] <L> Yes
#799 [19:46] <mattym> L, Where did you buy the game from?
#800 [19:46] <L> At a physical store
#801 [19:47] <mattym> ??> L account/send-email
#802 [19:47] <Absol> L: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#803 [19:47] <Absol> L: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#804 [19:47] <L> Ok I did
#805 [19:48] <L> Do you think the account was stolen because my username is available?
#806 [19:48] <mattym> L, Possibly, but we cannot know for sure.
#807 [19:49] <L> Because I am also not getting the emails to reset the password
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#809 [20:46] * Patrick [webchat@99-190-220-24.lightspeed.chvsca.sbcglobal.net] has joined #minecrafthelp
#810 [20:46] <Patrick> I don't know how to find my transaction ID.
#811 [20:48] <Patrick> #minecrafthelp I don't know how to find my transaction ID.
#812 [20:48] <Capfan67> ??> Patrick account/trans-id
#813 [20:48] <Absol> Patrick: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#814 [20:50] <Patrick> #minecrafthelp I don;'t have access to the E'mail and i don't remember how i paid.
#815 [20:51] <Capfan67> Patrick, In that case, you'll need to ask Mojang for alternate methods of verification.
#816 [20:51] <Capfan67> ??> Patrick account/send-email
#817 [20:51] <Absol> Patrick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#818 [20:51] <Absol> Patrick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#819 [20:52] <Patrick> #minecrafthelp Thank you!
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#827 [22:05] * noqq [webchat@ip68-227-225-187.ph.ph.cox.net] has joined #minecrafthelp
#828 [22:05] <noqq> need assistance
#829 [22:05] <noqq> asap
#830 [22:06] <Andrio> ??> noqq ask
#831 [22:06] <Absol> noqq: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#832 [22:06] <Absol> noqq: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#833 [22:08] <noqq> https://paste.ubuntu.com/p/Bd95dSyFgs/
#834 [22:08] <noqq> when i try to launch 1.13.2 it says "failed to download optiifine 1.13.2 (version HD_U_E5). when i click more info this is the paste
#835 [22:09] <noqq> it has the wrong link or its 404d. can i change the link it uses or reinstall ir or something? i can run optifine minecraft at all only vanilla
#836 [22:10] <noqq> cant run optifine only vanilla*
#837 [22:11] <Andrio> noqq, OptiFine isn't installed properly. Reinstall it.
#838 [22:11] <noqq> doesnt fix it at all. i delete it completley still no luck
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#840 [22:37] * jeff [webchat@66-190-76-141.dhcp.dntn.tx.charter.com] has joined #minecrafthelp
#841 [22:37] <jeff> My minecraft keeps crashing
#842 [22:37] <jeff> When I try loading up a world
#843 [22:37] <jeff> In 1.6.4
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#847 [22:45] <mattym> jeff, What about in the current version?
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#854 [23:39] * TehNskd [webchat@c-98-215-74-11.hsd1.il.comcast.net] has joined #minecrafthelp
#855 [23:39] <TehNskd> Unable to extract native files
#856 [23:42] <Capfan67> ??> TehNskd launcher/crash-log
#857 [23:42] <Absol> TehNskd: We need to see your crash log, which is created after a crash.
#858 [23:42] <Absol> TehNskd: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#859 [23:43] <TehNskd> I figured it out
#860 [23:43] <TehNskd> Thanks
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