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#2 [01:09] * Jason [webchat@cpe-74-137-192-19.kya.res.rr.com] has joined #minecrafthelp
#3 [01:09] <Jason> Hi I need some help
#4 [01:09] <thgilfodrol> ??> Jason ask
#5 [01:10] <Absol> Jason: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#6 [01:10] <Absol> Jason: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#7 [01:10] <Jason> No need to be like that. New here and didn't know. May I have someone else besides you help me
#8 [01:11] <thgilfodrol> Jason: it's fine to not know
#9 [01:11] <Jason> Hi im trying to log into my old account and I know the username and password but I forgot the email linked to it
#10 [01:12] <Jason> How can I fix this
#11 [01:13] <thgilfodrol> Jason: what is your username?
#12 [01:13] <Jason> HoboClownz
#13 [01:13] <thgilfodrol> ??> Jason account/forgot-email
#14 [01:13] <Absol> Jason: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#15 [01:14] <Jason> What if I dont have access to the email>
#16 [01:14] <Jason> ?*
#17 [01:14] <thgilfodrol> Jason: in that case, you'd have to send in a support ticket to Mojang
#18 [01:14] <thgilfodrol> ??> Jason account/send-email
#19 [01:14] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#20 [01:14] <Absol> Jason: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#21 [01:14] <thgilfodrol> ??> Jason account/trans-id
#22 [01:14] <Absol> Jason: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#23 [01:14] <Jason> Hey absol please stop spamming cause ur blocking my chat with this nice guy
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#33 [04:54] * aly [webchat@27-33-39-14.tpgi.com.au] has joined #minecrafthelp
#34 [04:56] <aly> I can't login to my Minecraft account and ive done reset password and the email never sends and ive emailed Mojang support a week ago and I haven't got a reply. I think my account has been hacked into and it's taking too long for them to reply back
#35 [05:00] <aly> I can't login to my Minecraft account and ive done reset password and the email never sends and ive emailed Mojang support a week ago and I haven't got a reply. I think my account has been hacked into and its taking too long for them to reply back
#36 [05:00] <urielsalis> aly: Wait for Mojang to answer
#37 [05:00] <urielsalis> aly: https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#38 [05:03] * aly [webchat@27-33-39-14.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#39 [05:10] * flochillt [webchat@178.162.197.91] has joined #minecrafthelp
#40 [05:14] <flochillt> hello please excuse my bad english my problem is that i cannot login i think thats because my email acc is not longer available and now i dont know how to change the email cause i cant login anywhere
#41 [05:18] <urielsalis> ??> flochillt account/send-email
#42 [05:18] <Absol> flochillt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#43 [05:18] <Absol> flochillt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#45 [05:34] * gin [webchat@118-106-130-35.dz.commufa.jp] has joined #minecrafthelp
#46 [05:34] <gin> hi
#47 [05:34] <Greymagic27> gin, Hi! How can we help?
#48 [05:35] <gin> i'm japanense
#49 [05:35] <Greymagic27> gin, It's only english support here, sorry :/
#50 [05:35] <Greymagic27> You can use a translator though
#51 [05:35] <gin> Can you　typing　japansene?
#52 [05:36] <Greymagic27> I don't know any japanese :P
#53 [05:37] <gin> You will be notified that you can not save after downloading the main craft
#54 [05:37] <Greymagic27> gin, Is that the exact message?
#55 [05:37] <gin> sorry it's Google translator
#56 [05:38] <Greymagic27> gin, That's fine :)
#57 [05:38] <gin> I can not save　minecraft
#58 [05:38] <Greymagic27> ??> gin tools/hjt
#59 [05:39] <Absol> gin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#60 [05:39] <Absol> gin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#62 [05:39] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#63 [05:40] <gin> soryy i　can't understand
#64 [05:41] <gin> Can you use Google translator?
#65 [05:41] <gin> change japanese
#66 [05:42] <Greymagic27> It just puts it as boxes
#67 [05:46] * catprincess21 [webchat@cpe-188-129-76-186.dynamic.amis.hr] has joined #minecrafthelp
#68 [05:46] <catprincess21> Hello!
#69 [05:46] <Greymagic27> catprincess21, Hi! How can we help?
#70 [05:48] <catprincess21> I'm constantly recieving error while trying to launch the game "Java(TM) Platform SE binary is not responding" and I'm not able to play the game at all. I bought MC.
#71 [05:48] <Greymagic27> ??> catprincess21 tools/hjt
#72 [05:48] <Absol> catprincess21: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#73 [05:48] <Absol> catprincess21: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#74 [05:58] * shiori [webchat@KD111099251050.ppp-bb.dion.ne.jp] has joined #minecrafthelp
#75 [05:58] <shiori> hi
#76 [05:59] <Greymagic27> shiori, Hi! How can we help?
#77 [06:00] <shiori> I can't storage mainecraft
#78 [06:00] <Greymagic27> What do you mean?
#79 [06:01] <shiori> Errors can not be downloaded in
#80 [06:01] <Greymagic27> What's the exact error?
#81 [06:04] <shiori> Attempting to move successful download to C:/Users\shior\AppData\Roaming\.minecraft\assets\objects\54/5488a01c534a16c2138c2f7072343d4179695477
#82 [06:04] <shiori> This will show
#83 [06:08] <shiori> I can not download it
#84 [06:08] <Greymagic27> ??> shiori tools/hjt
#85 [06:08] <Absol> shiori: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [06:08] <Absol> shiori: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [06:18] * Coxgaming29 [webchat@96-37-206-94.dhcp.leds.al.charter.com] has joined #minecrafthelp
#88 [06:18] <Coxgaming29> I was told that my account no longer existed I was wondering how that was possible
#89 [06:20] <Greymagic27> Coxgaming29, What is the username of the account?
#90 [06:21] <Coxgaming29> Gaygamer29
#91 [06:21] <Coxgaming29> its either that or GayGaymer29
#92 [06:21] <Coxgaming29> its been awhile since ive logged on
#93 [06:21] <Greymagic27> Wasn't I the one who told you to email mojang?
#94 [06:22] <Coxgaming29> yeah but I never figured out how to do that
#95 [06:22] <Greymagic27> ??> Coxgaming29 mojang/email
#96 [06:22] <Absol> Coxgaming29: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#97 [06:22] <Absol> Coxgaming29: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#98 [06:24] <Coxgaming29> well i emailed yesterday
#99 [06:25] <Greymagic27> Wait 5 days, if you have no reply come back :)
#100 [06:25] <Coxgaming29> thanks
#101 [06:47] * Inspiratie_loos [webchat@ip-213-127-21-181.ip.prioritytelecom.net] has joined #minecrafthelp
#102 [06:49] <Inspiratie_loos> i have mailed mojang \a while ago but i didnt receive a mail back the mail's topic was about my hacked account when will receive a mail back
#103 [06:50] <Greymagic27> Inspiratie_loos, Hi :) When did you email them?
#104 [06:50] <Inspiratie_loos> 2 days ago\
#105 [06:51] <Greymagic27> Inspiratie_loos, It will take a little longer than that. Wait another 3-5 days. If you have no reply come back here :D
#106 [06:51] <Inspiratie_loos> what
#107 [06:51] <Inspiratie_loos> how long
#108 [06:51] <Greymagic27> Inspiratie_loos, It will take longer than 2 days for them to reply, see: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#109 [06:51] <Inspiratie_loos> oke tnx
#110 [06:53] * jamie8 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
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#113 [07:07] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#114 [07:08] <jamie45696> When i run i get a java access error and my game opens then crashes immediately
#115 [07:08] <Greymagic27> jamie45696, What's the error?
#116 [07:08] <mountainrasta> hi sorry my pc died due to a powersurge and I have lost my login passwords for my Mojang account and my email addrss that is joined to it, is there anyway to recover my Mojang account?
#117 [07:08] <Greymagic27> ??> mountainrasta account/send-email
#118 [07:08] <Absol> mountainrasta: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [07:08] <Absol> mountainrasta: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#120 [07:09] <jamie45696> EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffdeed62f07, pid=7540, tid=1244
#121 [07:09] <Greymagic27> ??> jamie45696 launcher/log
#122 [07:09] <Absol> jamie45696: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#123 [07:09] <mountainrasta> yeah I have searched my statements from my bank and cant find the transaction id
#124 [07:09] <Greymagic27> ??> mountainrasta account/trans-id
#125 [07:09] <Absol> mountainrasta: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#126 [07:10] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Client Quit)
#127 [07:10] <mountainrasta> i have read through them pages and i have contacted my bank and cant trace the id
#128 [07:10] <urielsalis> mountainrasta: you dont contact your bank
#129 [07:10] <mountainrasta> is there any other way?
#130 [07:10] <urielsalis> mountainrasta: yes. Read Absol message
#131 [07:10] <urielsalis> mountainrasta: Those are the instructions in how to find it
#132 [07:11] * Koreth [webchat@ipservice-092-209-049-229.092.209.pools.vodafone-ip.de] has joined #minecrafthelp
#133 [07:12] <mountainrasta> i will read again
#134 [07:12] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#135 [07:12] <jamie45696> https://pastebin.com/zH3tnHLC
#136 [07:13] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Client Quit)
#137 [07:13] * mountainrasta [webchat@host86-135-119-249.range86-135.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#138 [08:03] * DeathIsMyLife [webchat@109.100.109.204] has joined #minecrafthelp
#139 [08:03] <DeathIsMyLife> hi guys
#140 [08:03] <DeathIsMyLife> please help me
#141 [08:04] <DeathIsMyLife> i cant login on my account
#142 [08:04] <Greymagic27> DeathIsMyLife, Hi! What does it say when you try?
#143 [08:05] <DeathIsMyLife> invalid username or password
#144 [08:05] <Greymagic27> ??> DeathIsMyLife account/send-email
#145 [08:05] <Absol> DeathIsMyLife: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#146 [08:05] <Absol> DeathIsMyLife: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#147 [08:05] <DeathIsMyLife> but the username is the same
#148 [08:05] <Greymagic27> Have you tried resetting the password?
#149 [08:06] <DeathIsMyLife> yeah, and i dont receive mail from mojang..
#150 [08:06] <DeathIsMyLife> that is problem... transaction id
#151 [08:06] <Greymagic27> ??> DeathIsMyLife account/trans-id
#152 [08:06] <Absol> DeathIsMyLife: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#153 [08:06] <DeathIsMyLife> i havent
#154 [08:07] <DeathIsMyLife> this account was buy from another email
#155 [08:07] <Greymagic27> You bought this account using another email?
#156 [08:07] <DeathIsMyLife> and my friend havent transaction id because he deleted all messages from mojang...
#157 [08:08] <DeathIsMyLife> It was the account of a friend and he gave it to me two years ago I think
#158 [08:08] <DeathIsMyLife> in two years I had no problem
#159 [08:08] <Greymagic27> Can you ask him if he can find the transaction-id for you?
#160 [08:09] <DeathIsMyLife> I talked to him and said he no longer has a message from mojang because he delete messages from mail
#161 [08:10] <DeathIsMyLife> I do not know what happened...
#162 [08:10] <Greymagic27> Ask him to follow the transaction ID instructions I sent you (https://help.mojang.com/customer/portal/articles/361380)
#163 [08:10] <Greymagic27> He should be able to get it back
#164 [08:11] <DeathIsMyLife> ok, and after?
#165 [08:11] <DeathIsMyLife> I go here and give the transaction id?
#166 [08:11] <Greymagic27> Once you have it, come back but don't tell me it
#167 [08:12] <Greymagic27> Just say 'I have the ID now' or someting like that
#168 [08:13] <DeathIsMyLife> Ok, thank you so much
#169 [08:13] <DeathIsMyLife> I speak with my friend
#170 [08:13] <Greymagic27> Your welcome :D Good luck!
#171 [08:13] <DeathIsMyLife> Thanks <3
#172 [08:17] <DeathIsMyLife> hmm guys
#173 [08:17] <DeathIsMyLife> we bought the accounts with paysafecard
#174 [08:17] <DeathIsMyLife> and i dont see here...
#175 [08:17] <Greymagic27> When did you make the purchase?
#176 [08:18] <DeathIsMyLife> December 2014
#177 [08:20] <Greymagic27> Alright, Contact support saying that you bought it then but you can't find the transaction-id. Hopefully they can find out what it is for you :)
#178 [08:22] <DeathIsMyLife> I do not know how it works, I've sent mail in the past but no one answered
#179 [08:23] <Greymagic27> It does happen, send another one. It might take them a while to awnser
#180 [08:23] <DeathIsMyLife> Ok. thanks
#181 [08:23] <DeathIsMyLife> Have a nice day
#182 [08:23] <DeathIsMyLife> or night..
#183 [08:23] <DeathIsMyLife> =))
#184 [08:23] <Greymagic27> Day lol
#185 [08:23] <Greymagic27> You as well :D
#186 [08:24] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has joined #minecrafthelp
#187 [08:24] <DeathIsMyLife> <3
#188 [08:28] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has quit. (Client Quit)
#189 [08:54] * Duck [~Duck@ip-22-199-44.static.duckspike.net] has quit. (Ping timeout: 190 seconds)
#190 [09:00] * Infecte [webchat@lfbn-1-10631-117.w90-89.abo.wanadoo.fr] has joined #minecrafthelp
#191 [09:03] <Infecte> Hi. Since yesterday, i cannot connect to my account. I think the issue is because i wanted to change my OF cape too many times. So my account is blocked. However, when i try to receive a email to change my password, i don't receive an email anymore. Please, help me.
#192 [09:05] * AndreiDRB [webchat@82.78.84.142] has joined #minecrafthelp
#193 [09:05] <AndreiDRB> hi?
#194 [09:05] <AndreiDRB> someone
#195 [09:06] <Greymagic27> AndreiDRB, Hi! How can we help?
#196 [09:06] <Greymagic27> Infecte, What is the exact message?
#197 [09:06] <AndreiDRB> My mum made me a minecraft account since 3 years ago already and i forgot the passworld of accounts, and she lost her email of the account was
#198 [09:06] <Greymagic27> ??> AndreiDRB account/send-email
#199 [09:06] <Absol> AndreiDRB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#200 [09:06] <Absol> AndreiDRB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#201 [09:07] <Greymagic27> ??> AndreiDRB account/trans-id
#202 [09:07] <Absol> AndreiDRB: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#203 [09:07] <AndreiDRB> What is a Transaction ID...i already did a tiket
#204 [09:07] <Infecte> When i try to connect in game or in Minecraft/Mojang website, it says "Unkwonw or invalid Username/Email or password"
#205 [09:07] <AndreiDRB> i bought Minecraft with Paysafe
#206 [09:07] <Greymagic27> AndreiDRB, When did you send the email to them?
#207 [09:07] <Greymagic27> ??> Infecte account/send-email
#208 [09:07] <Absol> Infecte: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [09:07] <Absol> Infecte: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#210 [09:08] <AndreiDRB> Greymagic, 1 min ago
#211 [09:08] <Greymagic27> AndreiDRB, See https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#212 [09:08] <AndreiDRB> They said Ț his is an automatic reply to let you know that we have received your support request, do not respond to this email Ț
#213 [09:08] <Greymagic27> Mhm, Look at the link above ^^
#214 [09:09] <AndreiDRB> i saw
#215 [09:09] <AndreiDRB> ill get a answer back?
#216 [09:09] <Greymagic27> Wait 3-5 days for them to reply
#217 [09:10] <AndreiDRB> I can recover my account if i forgot my email and the pw of account ?
#218 [09:10] <AndreiDRB> at least
#219 [09:10] <Greymagic27> Yes, If you contacted them with the info, they should be able to retrive it for you
#220 [09:10] <AndreiDRB> yas
#221 [09:10] <AndreiDRB> but i didnt sent the Transaction ID, idk what is it
#222 [09:10] <Greymagic27> ??> AndreiDRB account/trans-id
#223 [09:10] <Absol> AndreiDRB: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#224 [09:10] <Infecte> Same andrei
#225 [09:11] <AndreiDRB> Ș))
#226 [09:11] <AndreiDRB> lmao
#227 [09:11] <AndreiDRB> i bought MC with paysafe so
#228 [09:11] <Infecte> I sent us a ticket without my transaction id because i can't find it
#229 [09:11] <AndreiDRB> me too
#230 [09:12] <Infecte> i bought MC 4 years ago and i don't remember how i bought it
#231 [09:13] <Infecte> so i can't get back my transaction ID :c
#232 [09:13] <AndreiDRB> me too
#233 [09:15] <AndreiDRB> okay
#234 [09:15] <AndreiDRB> bye
#235 [09:15] <Infecte> can i know what day exactly i bought MC ?
#236 [09:15] * AndreiDRB [webchat@82.78.84.142] has quit. (Quit: webchat.esper.net)
#237 [09:23] * jamie23452 [Mibbit@94.4.114.252] has joined #minecrafthelp
#238 [09:23] * Absol kicked jamie23452 from #minecrafthelp (Reason: amie23452 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#239 [09:24] * jamie236354 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#240 [09:24] <jamie236354> hi got a java error
#241 [09:24] <Greymagic27> jamie236354, Hi! What's the error?
#242 [09:25] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#243 [09:25] <jamie236354> https://pastebin.com/zH3tnHLC
#244 [09:25] <jamie236354> that :-)
#245 [09:27] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#246 [09:31] <Greymagic27> When does it crash?
#247 [09:31] <jamie236354> any suggestions of a soloution would be helpful even if you do not know fully
#248 [09:31] <jamie236354> when i press play
#249 [09:31] <jamie236354> on the launcher
#250 [09:31] <Greymagic27> In the Edit Profile menu in the Launcher, check the JVM Arguments box, and change the -Xmx1G argument to -Xmx2G
#251 [09:32] <jamie236354> Nope
#252 [09:32] <jamie236354> still does not work
#253 [09:33] <Greymagic27> Press win + R
#254 [09:33] <Greymagic27> and write %appdata%/.minecraft/options.txt
#255 [09:33] <jamie236354> none exsistant
#256 [09:34] <jamie236354> the .minecraft works fine
#257 [09:34] <Greymagic27> ??> jamie236354 win/dxdiag
#258 [09:34] <Absol> jamie236354: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#259 [09:34] <jamie236354> and exists but the options.txt
#260 [09:35] <Lord_Ralex> ??> jamie236354 win/dxdiag
#261 [09:35] <Absol> jamie236354: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#262 [09:35] <jamie236354> ok
#263 [09:36] * Webchat_15468 [webchat@66-169-5-38.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#264 [09:36] * Espercorn kicked Webchat_15468 from #minecrafthelp (Reason: ebchat_15468 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#265 [09:36] <jamie236354> https://pastebin.com/Jq5eTbC4
#266 [09:38] * Jake [webchat@66-169-5-38.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#267 [09:38] <Jake> im having trouble getting the verification code to register my account
#268 [09:39] <Jake> does anyone know what to do?
#269 [09:40] <jamie236354> just wait emails are not necessarily instant
#270 [09:40] <Jake> ive waited over 20 hours
#271 [09:40] <Lord_Ralex> jamie236354, install https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#272 [09:40] <urielsalis> Jake: did you check the spam folder?
#273 [09:40] <Jake> yes I have
#274 [09:41] <urielsalis> Jake: and made sure emails are not blocked? Some providers do
#275 [09:41] <urielsalis> Jake: and that you havent made any typos?
#276 [09:41] <Jake> ive checked all of that
#277 [09:41] <urielsalis> Jake: clicked the button to request a new one?
#278 [09:41] <Jake> yep
#279 [09:42] <Jake> It never gives me one
#280 [09:42] <urielsalis> Jake: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#281 [09:44] <Jake> ive already looked through all of that
#282 [09:45] <urielsalis> Jake: what email provider are you using?
#283 [09:45] * Lord_of_Life_ [~Lord@46.217.122.19] has joined #minecrafthelp
#284 [09:45] <Jake> I am nit sure
#285 [09:45] <urielsalis> Jake: its the thing after the @
#286 [09:45] <Jake> charter
#287 [09:46] <urielsalis> Jake: thats your ISP right?
#288 [09:46] <Jake> i don't know what ISP is
#289 [09:46] <urielsalis> Jake: Internet service provider, then one you pay to get internet
#290 [09:46] * hiiguess [webchat@107-202-183-119.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#291 [09:47] <urielsalis> Jake: I see you are connected from a Charter IP so I will assume the answer is yes
#292 [09:47] <Jake> yep
#293 [09:48] <urielsalis> Jake: ISP-provided email accounts are usually not good, they also have limited space so they might drop emails because your inbox is full
#294 [09:48] * Lord_of_Life [~Lord@46.217.20.157] has quit. (Ping timeout: 180 seconds)
#295 [09:48] <jamie236354> saying its not vlidated
#296 [09:48] <hiiguess> so is this chat for minecraft java or bedrock edition or just both
#297 [09:48] <urielsalis> Jake: I suggest you register at gmail.com for example, and use that as your main email
#298 [09:48] <urielsalis> hiiguess: java mostly
#299 [09:48] <hiiguess> mk
#300 [09:48] <Jake> ok
#301 [09:48] <Jake> ill try
#302 [09:48] <urielsalis> Jake: once you created a new email, you can email Mojang and ask them to change it to the new one
#303 [09:48] <urielsalis> ??> Jake account/send-email
#304 [09:48] <Absol> Jake: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#305 [09:48] <Absol> Jake: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#306 [09:48] <Jake> thanks
#307 [09:50] <hiiguess> im having a strang problem on minecraft bedrock that y world builds and items are gone but the seed is still there'
#308 [09:50] <jamie236354> for the install you give me it will install
#309 [09:54] <Lord_Ralex> ??> jamie236354 oem/hp/product-number
#310 [09:54] <Absol> jamie236354: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#311 [09:54] <Absol> jamie236354: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#312 [09:55] * chuanin [webchat@132.red-79-151-131.dynamicip.rima-tde.net] has joined #minecrafthelp
#313 [09:55] <jamie236354> 4RD71EA#ABU
#314 [09:56] <Lord_Ralex> jamie236354, https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88246.exe
#315 [09:56] <jamie236354> cheers
#316 [09:57] * chuanin [webchat@132.red-79-151-131.dynamicip.rima-tde.net] has quit. (Client Quit)
#317 [09:57] <jamie236354> lets see if it actually works this time :) you're great help thought
#318 [09:57] * chuanin [webchat@132.red-79-151-131.dynamicip.rima-tde.net] has joined #minecrafthelp
#319 [09:57] <hiiguess> im finding no help on minecraft bedrock edition on here .-.
#320 [09:58] <jamie236354> they did say its mainly java version only
#321 [09:58] <hiiguess> are there any bedrock channels
#322 [09:58] <hiiguess> i couldnt find any
#323 [09:59] <Jake> i still get the verification code sent to me
#324 [09:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#325 [09:59] <Jake> cant get
#326 [10:00] <hiiguess> why does java edition get all the support?
#327 [10:00] <hiiguess> bedrock is so glitchy
#328 [10:00] <Jake> i don't know what to do
#329 [10:01] <hiiguess> i dont either cuz i cant find support on bedrock....
#330 [10:02] <Capfan67> Jake, urielsalis suggested creating a new email with a provider other than your ISP, then sending an email to Mojang to have the email associated with your account changed.
#331 [10:03] <Jake> i tried making a new email but my computer wont let me
#332 [10:04] <Capfan67> hiiguess, This channel is mostly technical support to get Minecraft running, normally when it crashes. Bedrock has technical support through the Windows Store. On that note, your question is about an in-game bug which we wouldn't be able to troubleshoot on either Edition. In-game bugs are reported/tracked here: http://bugs.mojang.com/
#333 [10:05] * hiiguess [webchat@107-202-183-119.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#334 [10:05] <Capfan67> Jake, creating a new email isn't something you do on your computer itself, but rather something you do with an email provider (such as gmail/google for example). There are many to choose from.
#335 [10:05] <Jake> ok
#336 [10:06] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has joined #minecrafthelp
#337 [10:06] <jamie236354> if im not back its worked :-)
#338 [10:06] * Herclas65467 [webchat@lfbn-ann-1-119-162.w86-220.abo.wanadoo.fr] has joined #minecrafthelp
#339 [10:06] * jamie236354 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#340 [10:06] <luca> hello i am having an issue where when i try and join a world the game crashes
#341 [10:07] <Greymagic27> ??> luca launcher/log
#342 [10:07] <Absol> luca: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#343 [10:08] * Herclas65467 [webchat@lfbn-ann-1-119-162.w86-220.abo.wanadoo.fr] has quit. (Client Quit)
#344 [10:08] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#345 [10:08] <jamie45696> yea it did not work Lord_Ralex
#346 [10:09] * luanff [webchat@179-127-248-174.fixtell.com.br] has joined #minecrafthelp
#347 [10:09] * luanff [webchat@179-127-248-174.fixtell.com.br] has quit. (Client Quit)
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#349 [10:10] <luca> https://paste.ubuntu.com/p/QR3YtmKnSc/
#350 [10:11] <Greymagic27> luca, I don't see anything wrong there, is that the full log?
#351 [10:12] <luca> yeah
#352 [10:12] <Greymagic27> Can you make sure minecraft loads up to the point where it crashes then send a new log?
#353 [10:13] <luca> that is as far as it goes when i try to open a world it crashes with no change in the log
#354 [10:13] <Greymagic27> ??> luca launcher/log-txt
#355 [10:13] <Absol> luca: We need to see your full launcher log, which is created in the game directory.
#356 [10:13] <Absol> luca: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#357 [10:14] <jamie45696> yo java error thing the download did not work
#358 [10:17] <luca> https://paste.ubuntu.com/p/sjWTMCHwGz/
#359 [10:17] <Greymagic27> ??> luca tools/hjt
#360 [10:17] <Absol> luca: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#361 [10:17] <Absol> luca: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#362 [10:18] <jamie45696> anything for me as im getting bored rn ;-)
#363 [10:18] <chuanin> hi, i can't log in in my account
#364 [10:18] <Greymagic27> chuanin, Hi, What does it say when you try
#365 [10:19] <luca> https://paste.ubuntu.com/p/VdjFwXXwMd/
#366 [10:19] * Antusion [webchat@3224036-cl69.boa.fiberby.dk] has joined #minecrafthelp
#367 [10:20] <Greymagic27> ??> luca av/adwcleaner
#368 [10:20] <Absol> luca: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#369 [10:20] <Absol> luca: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#370 [10:20] <Greymagic27> And remove akami netsession
#371 [10:20] <Antusion> I cant reset my password, because i dont get the reset password thing and i still cant log on.
#372 [10:20] <Greymagic27> ??> Antusion account/send-email
#373 [10:20] <Absol> Antusion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#374 [10:20] <Absol> Antusion: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#375 [10:21] <jamie45696> any idea for my java issue?
#376 [10:21] <Greymagic27> jamie45696, I'm still learning about dxdiags, sorry :/
#377 [10:21] <chuanin> let me explain the problem, i bought minecraft many years ago, when i tried to log in sometime ago i could not remember my account, i think i used xuanin97@hotmail.com and my username wass chuanin. I tried with the support but they told me to give them the transaction ID, i could not find it in paypal(method used to pay) because it was many years a
#378 [10:21] <chuanin> go, is there any way to recover it?
#379 [10:21] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#380 [10:22] <Greymagic27> ??> chuanin account/trans-id
#381 [10:22] <Absol> chuanin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#382 [10:22] <chuanin> I tried but could not find it
#383 [10:22] <jamie45696> okay Greymagic27
#384 [10:22] <mattym> ??> chuanin paypal/history
#385 [10:22] <Absol> chuanin: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#386 [10:25] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has joined #minecrafthelp
#387 [10:25] <luca> i did
#388 [10:25] <jamie45696> is it the lack of opengl or somthing?Greymagic27
#389 [10:26] <Capfan67> jamie45696, The latest driver for your i5-8250U should have OpenGL support and should support the game. The error in your log indicated a crash within the driver itself, thus why Lord_Ralex pointed you to a newer version of the driver on HP's website.
#390 [10:27] * Antusion [webchat@3224036-cl69.boa.fiberby.dk] has quit. (Quit: webchat.esper.net)
#391 [10:28] <luca> i restarted my computer
#392 [10:28] <jamie45696> ill try install that driver again and restart my pc again
#393 [10:29] <Capfan67> luca, Greymagic27 suggested two things: Running adwwcleaner and uninstalling akami netsession. Have you done both? If so, see if you can log into a server now.
#394 [10:29] <chuanin> Is there any way to recover it without the transaction ID? just to know
#395 [10:30] <luca> do you mean a minecraft server?
#396 [10:30] <Capfan67> luca, Yes. As I recall, your issue was being unable to log into a server? The goal here is to see if whatever was failing before is now working.
#397 [10:31] <Capfan67> chuanin, the Transaction ID is the fastest method of verification. If you purchased through Paypal, finding your Transaction ID would be the easy route. If you *can't* find it, you can request alternate methods of verification from Mojang when you email support.
#398 [10:32] <luca> yes thank you so much
#399 [10:33] * luca [webchat@host86-170-196-40.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#400 [10:35] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#401 [10:35] <jamie45696> nope definitely does not work
#402 [10:35] <jamie45696> tag me with any solutions you do find
#403 [10:36] <Capfan67> jamie45696, "it doesn't work" is a bit vague. Did the hp graphics driver update fail to run? If so what error did you get. If it did run, do you mean Minecraft produces the same error? If so, can you run a new dxdiag?
#404 [10:37] <jamie45696> it ran but minecraft didnt work
#405 [10:37] <Capfan67> jamie45696, Ok. Do you need the dxdiag instructions again?
#406 [10:38] <jamie45696> https://pastebin.com/u2GZE7rX
#407 [10:38] <jamie45696> nope done
#408 [10:41] <jamie45696> brb
#409 [10:43] <Capfan67> jamie45696, The error doesn't point to incompatible software, but let's take a look just for good measure:
#410 [10:43] <Capfan67> ??> jamie45696 tools/hjt
#411 [10:43] <Absol> jamie45696: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [10:43] <Absol> jamie45696: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [10:43] * chuanin [webchat@132.red-79-151-131.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#414 [10:53] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has joined #minecrafthelp
#415 [10:56] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
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#417 [11:00] * melih_baba [webchat@78.191.8.36.dynamic.ttnet.com.tr] has quit. (Client Quit)
#418 [11:15] <jamie45696> Absol i doubt its a virus highly doubt it
#419 [11:15] * _iHqppuSkriTlx [webchat@37.17.240.15] has joined #minecrafthelp
#420 [11:15] <_iHqppuSkriTlx> i cant log in my account(
#421 [11:16] <Capfan67> jamie45696, I wasn't suggesting a virus, but rather known incompatible software.
#422 [11:16] * _iHqppuSkriTlx [webchat@37.17.240.15] has quit. (Client Quit)
#423 [11:16] <jamie45696> oh
#424 [11:16] <jamie45696> https://pastebin.com/9EgYVCRG
#425 [11:18] <Capfan67> jamie45696, Our database shows "Duet Display" as a concern, that it can cause graphics related crashes (which you're having). Can you uninstall Duet Display and test?
#426 [11:18] <jamie45696> sure
#427 [11:18] <jamie45696> i have had duet display before
#428 [11:18] <Capfan67> jamie45696, It appears to be installed and running now.
#429 [11:19] <jamie45696> yea ik im saying ive had it before and everything has run fine
#430 [11:20] <jamie45696> okay let me restart my pc again...
#431 [11:20] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#432 [11:23] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#433 [11:23] <jamie45696> https://pastebin.com/MbD9YXsH
#434 [11:23] <jamie45696> got taht now
#435 [11:24] <mattym> jamie45696, Call HP support, see if they can assist you in installing the latest driver directly from Intel.
#436 [11:25] <tyteen4a03> Capfan67: Duet Display does break MC
#437 [11:25] <jamie45696> let me restart 1 more time
#438 [11:25] <Capfan67> tyteen4a03, THanks. I'm aware, and why I suggested removing it and testing.
#439 [11:25] <tyteen4a03> also: HitmanPro, Sophos
#440 [11:25] <tyteen4a03> uninstall, then do another hjt
#441 [11:26] <jamie45696> not uninstalling that
#442 [11:26] <jamie45696> thats 100% not an issue
#443 [11:30] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#444 [11:32] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#445 [11:33] <jamie45696> https://pastebin.com/vR9ejW8p
#446 [11:33] <jamie45696> thats my dxdiag since ive rebooted a few time
#447 [11:34] <Capfan67> jamie45696, your graphics driver has reverted back to 2006. Re-install the latest download from HP again.
#448 [11:35] <jamie45696> can i have the link as there isn't one on my hp dashboard
#449 [11:36] <Capfan67> jamie45696, https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88246.exe
#450 [11:36] <jamie45696> ty
#451 [11:41] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has joined #minecrafthelp
#452 [11:41] <jamie45696> works now thx
#453 [11:41] <Capfan67> jamie45696, Great news!
#454 [11:42] <jamie45696> ik full well that will get over written every single windows update :/
#455 [11:42] <Capfan67> jamie45696, updates are fine. The trouble is, your duet display uninstall removed all video drivers.
#456 [11:42] <jamie45696> oh
#457 [11:43] <jamie45696> anyway to get duet display without it removing all video drivers
#458 [11:45] <Capfan67> jamie45696, Our experience shows that it causes graphics crashes with Minecraft. Our position is, it's incompatible software. I'm not sure what you can do to make it work along side Minecraft. I share your pain, as having my iPhone display connect is a nice, but unavailable option for me.
#459 [11:46] <jamie45696> shame it cannot just add a driver that links your phone/ipad in or just make it work like an external display
#460 [11:46] <mattym> jamie45696, Thats what that program is.
#461 [11:47] <jamie45696> yea ik but i mean without going through and deleting you video drivers
#462 [11:47] <mattym> jamie45696, It doesn't. It just uses a driver that doesnt support libraries Minecraft needs, and the game cannot differentiate between it and the others on the system.
#463 [11:48] * durukan [webchat@94.54.240.91] has joined #minecrafthelp
#464 [11:48] <durukan> durukandalar
#465 [11:48] * jamie45696 [webchat@5e0472fc.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#466 [11:48] * durukan [webchat@94.54.240.91] has quit. (Client Quit)
#467 [11:49] * Liz [webchat@072-184-177-170.res.spectrum.com] has joined #minecrafthelp
#468 [11:51] <Liz> Hey there, I'm having an issue logging into my account. When I try to log in I get "An Error prevented your request from being processed." I've tried both Chrome and Firefox to no avail, and I get loggin errors when trying to log in on the Minecraft launcher. I was able to log into my account on my phone and that's it.
#469 [11:52] <Capfan67> ??> Liz tools/hjt
#470 [11:52] <Absol> Liz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [11:52] <Absol> Liz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [11:53] <Capfan67> Liz, It's highly likely that you have incompatible software known to cause this issue on your PC. The instructions above will produce a report so we can see if they're the cause.
#473 [11:56] <Liz> When I hit accept nothing happened, and I tried to re-open it and it says its already running.
#474 [11:56] <Capfan67> Liz, That can happen if you don't run as Administrator. You will either need to kill the process, or reboot and try again.
#475 [11:57] <Liz> Alright I got it to go, let me finish the rest
#476 [12:00] * syb [webchat@anantes-656-1-86-201.w90-59.abo.wanadoo.fr] has joined #minecrafthelp
#477 [12:01] <syb> Hello Everyminers & happy new year
#478 [12:01] <Capfan67> syb, Happy new year.
#479 [12:01] <syb> (welcome in 1990 with IRC !)
#480 [12:01] <Liz> https://paste.ubuntu.com/p/X5bNNK7sHb/ Heres the paste.
#481 [12:02] <syb> I'm looking for someone from the staff/helpdesk due to an account issue
#482 [12:02] <syb> raise your hand if you are free or I'll take a ticket
#483 [12:02] <Capfan67> ??> Liz info/mcleaks
#484 [12:02] <Absol> Liz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#485 [12:02] <Absol> Liz: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#486 [12:02] <Capfan67> ??> Liz win/hosts/edit
#487 [12:02] <Absol> Liz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#488 [12:02] <Absol> Liz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#489 [12:03] <Capfan67> Liz, In addition, MCLeaks is known to capture your account data and add you to the alt list. **Change your MC password as soon as possible**
#490 [12:03] <Capfan67> Liz, (after removing MCLEAKS and cleaning up your hosts, of course).
#491 [12:03] <Capfan67> syb, We're not Mojang. We can't help with account issues directly, but can point you to Mojang resources.
#492 [12:04] * Carson [webchat@c-73-187-197-74.hsd1.pa.comcast.net] has joined #minecrafthelp
#493 [12:04] <syb> Thanks +Capfan67
#494 [12:06] <syb> I wanted to know if the email field in the "lost password" URL is working.
#495 [12:06] <syb> My email is still present on the DB (cannot create a new account) but I receive nothing to generate a new password
#496 [12:06] <syb> I've raised 2 tickets in the last week without any replies :(
#497 [12:07] <Liz> When I open Notepad as an administrator, and go to Open and type in the %SystemRoot%\System32\drivers\ect\hosts in the file name its telling me path not found
#498 [12:08] <Capfan67> syb, Here's Mojang's support page if you're not receiving emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#499 [12:08] <Carson> I have had my minecraft account since 2013 and have logged in and out of the account many times with no problem. Today I decided to buy an optifine cape (not sure if it has anything to do with it) and afterwards when I went back into Minecraft, it told me to reset my game. So I reset my game and when I opened the application again, I was logged out
#500 [12:08] <Carson> . It continued to tell me that my email or password was wrong. The biggest issue here is that 6 years ago when I made my account I used my school email which is now shut down because I graduated. Therefore, I can't get any emails or change my password through that email account. Please help.
#501 [12:09] <Capfan67> Liz, try: C:\Windows\System32\drivers\etc\hosts
#502 [12:11] <Capfan67> Carson, If you don't have access to your Transaction ID or original email, you'll need to contact Mojang about the problem and ask for alternative verification methods.
#503 [12:11] <Capfan67> ??> Carson account/send-email
#504 [12:11] <Absol> Carson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#505 [12:11] <Absol> Carson: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#506 [12:11] <Liz> I got it
#507 [12:12] <syb> nope nothing in spam. I've purchased the game when Markus released the alpha, I cannot go back more than 2Y in Paypal, no transaction ID so. The only "proof" is my email/domain but the helpdesk doesn't reply unfortunately
#508 [12:12] <Liz> Thank you guys, problem solved :)
#509 [12:12] <Carson> It was 6 years ago so I dont have the transaction ID
#510 [12:12] <Capfan67> Carson, Paypal history goes back further. here's the instructions:
#511 [12:12] <Capfan67> ??> Carson paypal/history
#512 [12:12] <Absol> Carson: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#513 [12:12] * Liz [webchat@072-184-177-170.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#514 [12:13] <Carson> It wasnt through paypal
#515 [12:13] <Carson> It was a gift card
#516 [12:13] <Capfan67> oops, that should have been directed at syb
#517 [12:13] <Capfan67> ??> syb paypal/history
#518 [12:13] <Absol> syb: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#519 [12:13] * KopliGamer [webchat@187-10-187-224.dsl.telesp.net.br] has joined #minecrafthelp
#520 [12:13] <KopliGamer> Hi
#521 [12:14] <Carson> Can i get on discord with one of you guys?
#522 [12:14] <Carson> to explain
#523 [12:14] <Capfan67> Carson, as I mentioned before sending you the factoid, you will need to ask Mojang for alternate verification methods.
#524 [12:14] <Carson> Regarding what?
#525 [12:15] <Capfan67> Carson, If you need to recover your account due to forgotten password, and don't have transaction ID or original email, then you'll need to contact Mojang Support and ask for alternate verification methods.
#526 [12:16] <Carson> Gotcha. It wont even let me log into Mojang....
#527 [12:16] <Capfan67> Carson, You don't need to log into Mojang to use the email link I provided above.
#528 [12:16] <Carson> I already emailed them and gave them my info
#529 [12:16] <Carson> So they will ask me for alternative verification methods and then as long as I verify that way ill be good?
#530 [12:16] <syb> thanks for the export tip, I was looking manually... I'll raise a third tickets so
#531 [12:16] <Capfan67> Carson, You're on track then. the other link I provided tells you when you'll hear back.
#532 [12:17] * KopliGamer [webchat@187-10-187-224.dsl.telesp.net.br] has quit. (Client Quit)
#533 [12:17] <Lord_Ralex> syb, the more tickets you make, the slower it'd be
#534 [12:17] <Capfan67> Carson, Yes. They'll give you alternate options, and assuming you satisfy one of them, then they'll restore access to your account by switching to a current email and resetting your password.
#535 [12:17] <Lord_Ralex> just wait for them to reply to your first ticket, they'll ask for the information
#536 [12:17] <Carson> okay! thank you
#537 [12:17] * dan [webchat@pool-108-6-118-87.nycmny.fios.verizon.net] has joined #minecrafthelp
#538 [12:18] <syb> no even a reply in a week, I don't even have any "you've raised a ticket" in my inbox
#539 [12:18] <Lord_Ralex> They are working on tickets from middle of December.
#540 [12:18] <Lord_Ralex> They are working on tickets from middle of December.
#541 [12:18] * dan [webchat@pool-108-6-118-87.nycmny.fios.verizon.net] has left #minecrafthelp
#542 [12:18] <syb> ha.
#543 [12:18] <Lord_Ralex> It will take time to get a reply back, although yes, you should have gotten a "we got your ticket" email.
#544 [12:19] <syb> weird, I received nothing (no transaction ID). Let's wait for paypal to give me the transaction ID number and retry...
#545 [12:22] * Gregg [webchat@catv-80-98-28-232.catv.broadband.hu] has joined #minecrafthelp
#546 [12:24] <Gregg> Hello, I'm having major issues with my account, since i can't log in since 2 weeks, my account's email is unacessable, and I can't do anything, but play on my account since if i log off everything is gone.
#547 [12:26] <mattym> Gregg, Where can you not log in?
#548 [12:26] <Gregg> Into my account
#549 [12:26] * OrangeBubbles03 [webchat@108-254-120-161.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#550 [12:26] <Gregg> minecraft account
#551 [12:26] <mattym> Gregg, On the website, or the game?
#552 [12:26] <Gregg> Im already logged in game but if i log off my account is gone since i can't log in
#553 [12:27] <Gregg> Im doomed
#554 [12:27] <mattym> Gregg, So you are only seeing the error on the website?
#555 [12:27] <Gregg> Invalid password or email
#556 [12:27] <Gregg> Because my email is unacessable
#557 [12:27] <Gregg> So i can't change my password
#558 [12:28] <mattym> Gregg, Is your account Migrated?
#559 [12:28] <Gregg> Nope, i wanted to migrate it but i couldn't because it said wrong password or username
#560 [12:28] <Gregg> I havent changed my password in 2 years i dont know what happened
#561 [12:29] <mattym> ??> Gregg account/send-email
#562 [12:29] <Absol> Gregg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#563 [12:29] <Absol> Gregg: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#564 [12:29] <mattym> Gregg, You will need to contact Mojang with the provided instructions so they can help Migrate the account.
#565 [12:29] <Gregg> I dont have transaction ID
#566 [12:29] <Gregg> I have proof that the account is mine
#567 [12:30] <Gregg> I have screenshots of me logged in
#568 [12:30] <mattym> ??> Gregg account/trans-id
#569 [12:30] <Absol> Gregg: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#570 [12:30] <Gregg> Nope, thats not the problem
#571 [12:30] <Gregg> I cant get acess to "my" transaction id
#572 [12:30] <Gregg> since i didnt pay with my card
#573 [12:30] <Gregg> since i dont have one yet
#574 [12:30] <Gregg> im young
#575 [12:31] <mattym> Gregg, Then how did you purchase it?
#576 [12:31] <Gregg> My dad bought it for me
#577 [12:31] <mattym> Gregg, Then have him check for the ID, otherwise you will need to ask Mojang for alternate verification methods.
#578 [12:32] <Gregg> Well, i cant really ask him, so im stuck
#579 [12:32] <Gregg> he wouldn't let me use it
#580 [12:32] <Gregg> there is no way
#581 [12:32] <Gregg> I already sent email to mojang with proofs but i checked here if someone could help
#582 [12:33] <mattym> Gregg, You will need to find the ID or work on other payment proofs to provide them when they respond. Screenshots will not cut it.
#583 [12:34] <Gregg> I could ask for his email what they sent to him after the purchase
#584 [12:34] <Gregg> but it might be gone now
#585 [12:34] <Gregg> its almost been 4 years since then
#586 [12:35] <Gregg> is it worth trying or buying a new account would be more effective with my time
#587 [12:35] <Capfan67> Gregg, You might look at the Transaction ID link mattym sent you. It tells you where to look based on when you purchased.
#588 [12:36] * Rico [webchat@p5B0031A4.dip0.t-ipconnect.de] has joined #minecrafthelp
#589 [12:36] <Gregg> welp, anyways thanks for your help good evening if its that time there!
#590 [12:37] * Mavy_br [webchat@201-92-126-110.dsl.telesp.net.br] has joined #minecrafthelp
#591 [12:37] <Rico> hi when do I get my E-MAIL ADDRESS CONFIRMED I am now already 24 h
#592 [12:38] * Gregg [webchat@catv-80-98-28-232.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#593 [12:38] <Mavy_br> Hi, I have not been able to get into minecraft, when I have downloaded a version, any version, of the error and it does not come
#594 [12:38] <Capfan67> Rico, If you're not getting emails from Mojang, look here for potential causes:
#595 [12:39] <Capfan67> ??> Rico https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#596 [12:39] <Capfan67> Rico, https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#597 [12:39] * Mavy_br [webchat@201-92-126-110.dsl.telesp.net.br] has quit. (Client Quit)
#598 [12:42] <Rico> oki thank you
#599 [12:42] * Rico [webchat@p5B0031A4.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#600 [12:51] * YummyKlavry [webchat@pppoe-85-173-129-58.astranet.ru] has joined #minecrafthelp
#601 [12:51] <YummyKlavry> Меня взломали когда я был не в сети
#602 [12:51] <YummyKlavry> Помогите пожалуйста
#603 [12:51] * Mightyena [~Bot@beast.of.the.devilincarnate.net] has quit. (Remote host closed the connection)
#604 [12:52] * Mightyena [~Bot@beast.of.the.devilincarnate.net] has joined #minecrafthelp
#605 [12:54] <Capfan67> YummyKlavry, We speak English here. If you've been hacked, look here:
#606 [12:54] <Capfan67> ??> YummyKlavry account/hacked
#607 [12:54] <Absol> YummyKlavry: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#608 [12:54] <Absol> YummyKlavry: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#609 [12:54] <Capfan67> ??> YummyKlavry account/trans-id
#610 [12:54] <Absol> YummyKlavry: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#611 [12:54] * YummyKlavry [webchat@pppoe-85-173-129-58.astranet.ru] has quit. (Client Quit)
#612 [12:58] * Infecte [webchat@lfbn-1-10631-117.w90-89.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#613 [13:24] * confidrum [webchat@msk-d1.ru] has joined #minecrafthelp
#614 [13:24] <confidrum>
#615 [13:24] <confidrum> My account has been hacked
#616 [13:28] <Capfan67> ??> confidrum account/hacked
#617 [13:28] <Absol> confidrum: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#618 [13:28] <Absol> confidrum: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#619 [13:28] <Capfan67> ??> confidrum account/trans-id
#620 [13:28] <Absol> confidrum: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#622 [13:38] * GamingAir [webchat@cA9A15AC1.dhcp.as2116.net] has joined #minecrafthelp
#623 [13:38] <GamingAir> My skin wont load in game it alway show alex and steve
#624 [13:56] * Ares7 [webchat@97.172.2.85.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#625 [13:58] <Ares7> Problem: Minecraft 1.8.9 crash No driver to update by Intel
#626 [14:00] <Ares7> Help minecraft 1.8.9 error
#627 [14:06] * louis [webchat@ool-182c0a3e.dyn.optonline.net] has joined #minecrafthelp
#628 [14:07] <louis> i need help
#629 [14:07] * louis [webchat@ool-182c0a3e.dyn.optonline.net] has quit. (Client Quit)
#630 [14:09] <Capfan67> Ares7, does the current version also crash?
#631 [14:32] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#632 [14:32] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Client Quit)
#633 [14:48] * G4rok [webchat@cm-staticIP-85-152-173-210.telecable.es] has joined #minecrafthelp
#634 [14:49] <G4rok> Hello. I bought a new computer and I cannot log in in my account. I tried to recover my password, but I am not gettint the email with the instructions
#635 [14:50] <OrangeBubbles03> Hi, My Minecraft keeps on crashing whenever I try joining a server (Singleplayer, Multiplayer, Realms). It freezes, saying "Not Responding" and then when I exit the tab, it says my game has crashed. I play the game on a Windows 10. I tried reinstalling Java and Minecraft. I went online to search up any solutions to my problem but none of them work
#636 [14:50] <OrangeBubbles03> ed.. I have enough RAM gigabytes, enough storage on my computer and have 64 bit. I also tried to go into my Minecraft Launch Options and try to fix it there. I'm not sure why this is happening because my game worked perfectly 2 days ago.
#637 [14:53] <syb> Thanks all for your help, let's hope I woldn't have t purchase the game a second time :)
#638 [14:54] * syb [webchat@anantes-656-1-86-201.w90-59.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#639 [14:59] * OrangeBubbles03 [webchat@108-254-120-161.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#640 [15:00] * OrangeBubbles03 [webchat@108-254-120-161.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#641 [15:00] <Capfan67> ??> OrangeBubbles03 tools/hjt
#642 [15:00] <Absol> OrangeBubbles03: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [15:01] <Absol> OrangeBubbles03: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#644 [15:06] <OrangeBubbles03> How do I give you the link?
#645 [15:07] <Capfan67> OrangeBubbles03, After you click the "Paste" button on the website, give us the resulting URL
#646 [15:08] <OrangeBubbles03> https://paste.ubuntu.com/
#647 [15:08] <OrangeBubbles03> this?
#648 [15:08] <Capfan67> OrangeBubbles03, That's the site. On that site fill in the Poster field (anything) and the content, then click paste.
#649 [15:09] <Capfan67> OrangeBubbles03, Once done, copy the resulting page URL here.
#650 [15:09] <OrangeBubbles03> I copied everything in there and pressed paste but I never got a link
#651 [15:10] <Capfan67> OrangeBubbles03, the URL should be at the top of your browser, which ever browser you run.
#652 [15:10] * thelounge23 [webchat@mta-98-29-3-169.neo.rr.com] has joined #minecrafthelp
#653 [15:10] * Espercorn kicked thelounge23 from #minecrafthelp (Reason: helounge23 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#654 [15:10] <OrangeBubbles03> Ah, sorry I forgot to fill in the first blank.. Here's the link https://paste.ubuntu.com/p/9sy5RnSDDn/
#655 [15:11] <Capfan67> ??> OrangeBubbles03 av/adwcleaner
#656 [15:11] <Absol> OrangeBubbles03: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#657 [15:11] <Absol> OrangeBubbles03: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#658 [15:12] <Capfan67> OrangeBubbles03, There are a few things loaded on your system that could contribute to the issue. Let's start here and see if you have success.
#659 [15:19] <OrangeBubbles03> Hey.. I was just wondering if this Hijack thing is safe because it's known for getting viruses..
#660 [15:19] <Lord_Ralex> Where did you hear that?
#661 [15:20] <OrangeBubbles03> From my member and other websites.. Yet I'm not sure if it's true
#662 [15:20] <Lord_Ralex> "Your member" means nothing to us
#663 [15:20] <urielsalis> OrangeBubbles03, what websites?
#664 [15:20] <Lord_Ralex> It helps locate malicious software, all it does is list what programs are installed in the registry and other system information
#665 [15:20] <Capfan67> OrangeBubbles03, We wouldn't use the tool if it wasn't safe.
#666 [15:21] <urielsalis> OrangeBubbles03, note that hijack is one thing, and the program "hijackthis" is another
#667 [15:22] * Sassydylan [webchat@173-81-31-120.pkbgcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#668 [15:23] * G4rok [webchat@cm-staticIP-85-152-173-210.telecable.es] has quit. (Quit: webchat.esper.net)
#669 [15:23] <Sassydylan> Ok so basically I recently got a new PC and I am attempting to relog into my account. I checked to make sure my email was correct and it was (Should be). I requested a password reset but they never came after 15 minutes or even after about 3 days. Please request any ideas as I would like to get my account back.
#670 [15:25] <urielsalis> ??> Sassydylan account/send-email
#671 [15:25] <Absol> Sassydylan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [15:25] <Absol> Sassydylan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#673 [15:28] <Sassydylan> Ok. Any idea why Password Resets dont send or do those apply to the wait time as well? I thought they were bot sent.
#674 [15:29] <Capfan67> Sassydylan, Password resets should be immediate. Here's Mojang's page about not getting system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#675 [15:33] <Sassydylan> I have checked my spam as well. I do believe the email is right as I checked through my message history and I found I have gotten an email before to the same email. It seems it wont sent to me now though.
#676 [15:33] <urielsalis> Sassydylan, see the last point in the help article
#677 [15:33] <Capfan67> Sassydylan, Note that some of the issues can be on their end. Hopefully, after you email as urielsalis suggested, they can help sort it out.
#678 [15:35] <Sassydylan> So it seems I will have to wait for customer support then. Alright then.
#679 [15:43] * Cooch07 [webchat@75-58-40-12.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#680 [15:44] * Alex8 [webchat@c-73-24-5-104.hsd1.mn.comcast.net] has joined #minecrafthelp
#681 [15:45] <Alex8> Need help with Crash Problem!
#682 [15:46] <Capfan67> Alex8, What error do you see? If you're not sure, I can provide instructions to get the log.
#683 [15:47] <Alex8> I have the crash log
#684 [15:47] <Alex8> My game crashes whenever I start it up
#685 [15:47] <Alex8> giving me a Java is not responding error
#686 [15:47] <Alex8> 09:40:01 monitor Process crashed with exit code -805306369
#687 [15:47] <Alex8> that's what the "fatal" problem is
#688 [15:47] <Capfan67> Alex8, Paste your crash log here, and post the resulting URL here: http://paste.ubuntu.com/
#689 [15:49] <Capfan67> Alex8, That may have been worded badly. Paste your crash log to the site I provided, then paste the link here in chat.
#690 [15:49] <Alex8> it comes up red
#691 [15:49] <Alex8> what does that mean
#692 [15:50] <urielsalis> Alex8, when someone starts a message with your username it displays it as red in your client
#693 [15:50] <Capfan67> Alex8, Fill in the "Poster" field and the "Content" field, then press paste.
#694 [15:51] <Alex8> I get the 10 lines of code
#695 [15:51] <Alex8> but when I try to copy and paste into the chat, it comes up red and wont let me
#696 [15:52] <urielsalis> ??> Alex8 paste
#697 [15:52] <Absol> Alex8: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#698 [15:52] <Alex8> Oh you want the url
#699 [15:52] <Alex8> ok
#700 [15:52] <Alex8> https://paste.ubuntu.com/p/t8YxPnMfNN/
#701 [15:52] <Alex8> try that
#702 [15:53] * Cooch07 [webchat@75-58-40-12.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#703 [15:53] <urielsalis> ??> Alex8 tools/hjt
#704 [15:53] <Absol> Alex8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#705 [15:53] <Absol> Alex8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#706 [15:55] <Alex8> https://paste.ubuntu.com/p/pNCsqpFHV4/
#707 [15:55] <urielsalis> ??> Alex8 av/adwcleaner
#708 [15:55] <Absol> Alex8: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#709 [15:55] <Absol> Alex8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#710 [15:59] * Alex8 [webchat@c-73-24-5-104.hsd1.mn.comcast.net] has joined #minecrafthelp
#711 [15:59] <Alex8> Im back
#712 [16:00] <urielsalis> Alex8, try to play now
#713 [16:00] <Alex8> ok
#714 [16:01] <Alex8> It worked!
#715 [16:01] <Alex8> Thank you very much
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#717 [16:02] * Aelita [webchat@host244-145-dynamic.249-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#718 [16:03] <Aelita> https://paste.ubuntu.com/p/kSffBzGBDB/
#719 [16:03] <Aelita> i have this problem
#720 [16:04] <mattym> ??> Aelita launcher/log
#721 [16:04] <Absol> Aelita: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#722 [16:07] * Aelita [webchat@host244-145-dynamic.249-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#723 [16:08] <Aelita> Absol i have a problem in the step 6 the window don't open
#724 [16:09] <mattym> Aelita, Did you change the settings in the previous steps?
#725 [16:09] <Aelita> yes
#726 [16:10] <mattym> Aelita, Did you try to start it?
#727 [16:11] <Aelita> i try now
#728 [16:12] <Aelita> nothing maybe it's because i'm playing from mac ?
#729 [16:12] <mattym> Aelita, Shouldn't make a difference.
#730 [16:12] <mattym> Aelita, What happens after you hit play?
#731 [16:13] <Aelita> he said that he can't create the directory
#732 [16:13] <mattym> ??> Aelita tools/hjt
#733 [16:13] <Absol> Aelita: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#734 [16:13] <Absol> Aelita: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#735 [16:14] <Aelita> Absol i'm on mac os hi can't run .exe
#736 [16:15] <urielsalis> Aelita, any antivirus or adblockers?
#737 [16:15] <Aelita> adblockers
#738 [16:16] <Aelita> is this a problem ?
#739 [16:17] <urielsalis> Aelita, disable them and try again
#740 [16:17] <Aelita> okay he go
#741 [16:19] <Aelita> https://paste.ubuntu.com/p/Bj3xrRbfs8/
#742 [16:19] <Aelita> The game start
#743 [16:19] <Aelita> but if you can tell me the problem i try to don't do again
#744 [16:56] * gozer [webchat@c-24-127-215-23.hsd1.mi.comcast.net] has joined #minecrafthelp
#745 [16:56] * MinecraftMom [webchat@24-49-219-187.fidnet.com] has joined #minecrafthelp
#746 [16:56] <MinecraftMom> Can anyone help with how to fix the error of the game not connecting due to an openGL?
#747 [16:57] <urielsalis> ??> MinecraftMom win/dxdiag
#748 [16:57] <Absol> MinecraftMom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#749 [16:57] <gozer> hello if i don't have the email that i used to setup my account and dont remember my password am i F*&@ed
#750 [16:57] <MinecraftMom> ok I will try, thank you
#751 [16:58] <urielsalis> ??> gozer account/send-email
#752 [16:58] <Absol> gozer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#753 [16:58] <Absol> gozer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#754 [16:58] <gozer> ok i dont have my transaction number
#755 [16:58] <urielsalis> ??> gozer account/trans-id
#756 [16:59] <Absol> gozer: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#757 [16:59] <gozer> cool thanks i will try that
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#759 [17:03] <MinecraftMom> ok, I followed all those steps and I am left with all this information but I have no idea what to do with it. Is the openGL issue not something that I can fix?
#760 [17:04] <Capfan67> MinecraftMom, The instructions direct you to paste your dxdiag to http://paste.ubuntu.com/ then post a link here.
#761 [17:05] <MinecraftMom> yes I did that then clicked paste but what do I do next? I know nothing about any of this, I'm just trying to fix this so my 8 year old can play
#762 [17:05] <MinecraftMom> I'm sorry
#763 [17:06] <webrosc> the guide linked to you shows you what to do
#764 [17:06] <Capfan67> MinecraftMom, After you click paste, you should get a new URL. paste that URL here in chat.
#765 [17:06] <MinecraftMom> oh, here in chat, ok I'm sorry, thanks for all your patience
#766 [17:06] <MinecraftMom> https://paste.ubuntu.com/p/xd9SdTbDf4/
#767 [17:06] <MinecraftMom> is that it?
#768 [17:07] <Capfan67> MinecraftMom, Yes. Stand by.
#769 [17:07] <MinecraftMom> ok thank you!
#770 [17:07] <webrosc> that is, but unfortunately your computer is just too old for minecraft
#771 [17:07] <urielsalis> MinecraftMom, There are no drivers for your graphics card for Windows 10. You will need to either downgrade to Windows 7 or get a graphics card(if you have a desktop pc)
#772 [17:09] <MinecraftMom> my computer is too old? will downgrading to windows 7 help? I thought you needed windows 10? also, where do I get a graphics card if I go that route? this is a desktop
#773 [17:10] <webrosc> downgrading to windows 7 would allow you to run older versions of minecraft
#774 [17:10] <webrosc> as for new graphics card it would be hard to find one to match your outdated main board inside the computer
#775 [17:11] <webrosc> honestly, new computer time
#776 [17:11] <webrosc> yours is 10 years old ish, which is acient in computer terms
#777 [17:12] <webrosc> ancient*
#778 [17:14] <urielsalis> I think its a 2c2t pc too? It wouldnt run anything higher than 1.13.2 in that case
#779 [17:14] <Capfan67> 1.13.2 will fail. 1.13.1 and lower will work.
#780 [17:15] <MinecraftMom> that's the version I am trying to run (1.13.2) but it keeps giving me that openGL error. even 1.13.1 doesn't work, same error
#781 [17:16] <Capfan67> MinecraftMom, It'll fail on all versions now, because there are no Win10 drivers for your hardware.
#782 [17:17] <MinecraftMom> so either windows 7 or new computer? lol
#783 [17:17] <Capfan67> MinecraftMom, I don't recommend investing in your old hardware. ...but if you do pick up an inexpensive video card, make sure it's "PCIe x16". Personally, I'd invest money toward a replacement PC.
#784 [17:18] <Capfan67> MinecraftMom, Sadly, although Microsoft told *everyone* to update, many consumers should not have. Not all hardware supports Windows 10. Yours is one example.
#785 [17:19] <MinecraftMom> well thank you for all the help, I have a lot to think about. keep doing the awesome work!
#786 [17:19] <Capfan67> MinecraftMom, Best of luck.
#787 [17:20] <webrosc> i forget the whole 2c2t thingy , minds still in its too old mode
#788 [17:22] <urielsalis> webrosc, yeah, between telling them that it would run badly and then they figuring out they cant run anything higher than 1.13, vs just telling them directly its better imo
#789 [17:22] <urielsalis> webrosc, plus they dont spend the money on a new gpu trying to get it to run better
#790 [17:23] <urielsalis> I should sleep, cant english
#791 [17:23] <webrosc> also saves them returning moaning we said get new card and that i still won't play
#792 [17:24] <urielsalis> better to moan once than twice :P
#793 [17:24] <webrosc> exactly
#794 [17:25] <urielsalis> Im just imagining someone buying a GTX 2080Ti and putting it on one of those pcs
#795 [17:26] <webrosc> i'd rather not imagine the pain that would happen if they tried that
#796 [17:48] * DeionDoesGaming [webchat@c-98-215-133-57.hsd1.il.comcast.net] has joined #minecrafthelp
#797 [17:50] <DeionDoesGaming> My minecraft keeps crashing for some reason
#798 [18:22] * EduardoMP1 [webchat@201.143.241.10.dsl.dyn.telnor.net] has joined #minecrafthelp
#799 [18:22] <EduardoMP1> Hi?
#800 [18:24] * OrderUp [webchat@cpe-72-132-40-20.dc.res.rr.com] has joined #minecrafthelp
#801 [18:24] <OrderUp> hello
#802 [18:25] <OrderUp> is there a way to check what email it used for my account?
#803 [18:25] <OrderUp> And if there is please tell me!
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#805 [18:29] <webrosc> ??> OrderUp account/forgot-email
#806 [18:29] <Absol> OrderUp: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
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#808 [18:31] <OrderUp> i know non of them worked
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#811 [18:33] <SansyBaby> hey my game keeps giving me a download error
#812 [18:33] <webrosc> SansyBaby, uninstall bytefence
#813 [18:34] <io_cked> my game keeps making a black screen on startup, all i did was make the game 1080p 75hz, low graphics
#814 [18:34] <SansyBaby> uninstall what?
#815 [18:34] <webrosc> OrderUp, then the emails you tried are not linked to your account, if you tried all the emails you have you will have to contact Mojang with your transaction ID to get your email reset
#816 [18:35] <webrosc> SansyBaby, Bytefence
#817 [18:35] <SansyBaby> all it says is "Game Crash An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.?
#818 [18:36] <webrosc> SansyBaby, so not a download error?
#819 [18:36] <SansyBaby> then it lets me either pick close or View crash report
#820 [18:36] <SansyBaby> idk
#821 [18:36] <io_cked> hello, my game keeps black screening and sometimes locks me out of functionality at some points. Can i get some help?
#822 [18:36] <SansyBaby> no, it wont let me load tho
#823 [18:37] <webrosc> SansyBaby, well you first said it gives a download error, so you should know, either way, post the crash log to paste.ubuntu.com then give us the link to it
#824 [18:37] <webrosc> ??> io_cked tools/hjt
#825 [18:37] <Absol> io_cked: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#826 [18:37] <Absol> io_cked: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#827 [18:38] <io_cked> just take every thing to a user paste bin?
#828 [18:38] <webrosc> io_cked, yes like absol said
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#830 [18:40] <io_cked> here: https://paste.ubuntu.com/p/XQm6kq2XqP/
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#832 [18:41] <io_cked> anything else that i need to do?
#833 [18:43] <webrosc> well not a malware issue, but then you have mcafee which some class as malware, its not good at all and should be gotten rid of
#834 [18:43] <io_cked> is there a problem if it's outdated?
#835 [18:43] <io_cked> because mine is
#836 [18:44] <webrosc> it will function even less then, if you use an AV it should be kept upto date, but remove mcafee and use avast or windows defender instead
#837 [18:44] <webrosc> but thats not the issue your suffering, lets check your drivers next
#838 [18:45] <webrosc> ??> io_cked win/dxdiag
#839 [18:45] <Absol> io_cked: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#841 [18:48] <io_cked> do i paste the link down?
#842 [18:48] <webrosc> yup
#843 [18:48] <io_cked> https://paste.ubuntu.com/p/66Dvc846ZH/
#844 [18:49] <io_cked> should i close the notepad and dxdiag now?
#845 [18:49] <webrosc> well thats a new one to me, no display devices listed :/
#846 [18:49] <io_cked> like monitors?
#847 [18:50] <webrosc> your c: drive is almost full btw, clear some space
#848 [18:50] <io_cked> i know, i use my D: drive
#849 [18:50] <io_cked> the laptop came with a 1tb ssd or hdd i think
#850 [18:50] <webrosc> windows doesn't, it needs space to work
#851 [18:50] <nick0> ok minecraft will not work i go to minecraft and it will not never load
#852 [18:51] <Capfan67> io_cked, Here is the Dell vido driver for your model: https://downloads.dell.com/FOLDER04897472M/1/Intel-HD-Graphics-510-515-520-530-540-Driver_J5PT2_WIN_23.20.16.4973_A14.EXE
#853 [18:52] <webrosc> thanks Capfan67, never seen a dxdiag missing that area before
#854 [18:52] <io_cked> wow, that took like, 2 minutes to find
#855 [18:52] <nick0> i try have tryed you tube
#856 [18:52] <io_cked> is this the stock intel.exe that comes with the laptop?
#857 [18:53] <Capfan67> io_cked, That driver is the lastest for your model.
#858 [18:53] <webrosc> nick0, what happens when you try minecraft? and what has youtube got to do with it?
#859 [18:53] <io_cked> but mines a 2015
#860 [18:53] <io_cked> anyway
#861 [18:53] <Capfan67> io_cked, It's for the Inspiron 7559, which is what you have.
#862 [18:53] <io_cked> oh right
#863 [18:53] <io_cked> duh
#864 [18:53] <nick0> minecraft will not load
#865 [18:53] <Capfan67> io_cked, you can check the rest of your drivers later here: https://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15-7559-laptop/drivers
#866 [18:54] <io_cked> i'll keep it open for now
#867 [18:54] <nick0> i need help
#868 [18:54] <webrosc> nick0, what happens when you try minecraft? and what has youtube got to do with it?
#869 [18:54] <io_cked> afk
#870 [18:54] <nick0> i need help
#871 [18:54] <nick0> plz
#872 [18:55] <webrosc> nick0, maybe answer my question?
#873 [18:55] <io_cked> i'm back
#874 [18:55] <io_cked> plus sidenote, the minecraft game uses cpu and youtube can block the gameplay, causing performance decreases
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#876 [18:57] <io_cked> the intel file is almost complete
#877 [18:57] <webrosc> io_cked, youtube doesn't use that much to cause minecraft to not load, would only be an issue on very low powered rubbish computers
#878 [18:57] <webrosc> if at all
#879 [18:58] <io_cked> good point
#880 [18:58] <io_cked> downloads almost done 10 saeconds
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#882 [18:58] <nick0> win i open minecraft it will load and load. and am bad at speling
#883 [18:59] <webrosc> define load and load? is it stuck on a certain screen?
#884 [18:59] <io_cked> i think he means it sort of like soft locks
#885 [18:59] <nick0> i play minecraft 1.13
#886 [18:59] <io_cked> okay, that's current release
#887 [19:00] <webrosc> nick0, is the game stuck on one screen? we need details to be able to help
#888 [19:00] <io_cked> i need to reset my system
#889 [19:01] <io_cked> i'll be right back
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#891 [19:01] <nick0> what do you mene
#892 [19:01] <webrosc> i mean exactly what i said
#893 [19:02] <nick0> well what?
#894 [19:02] <nick0> am 10
#895 [19:03] * GokuSSJBlue [webchat@dsl-201-124-207-117-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#896 [19:03] <webrosc> can you get an adult to come here instead to help then
#897 [19:03] <GokuSSJBlue> Help pls my Minecraft no run, my PC is weak, what can i Do?
#898 [19:04] <webrosc> GokuSSJBlue, what exactly do you mean no run?
#899 [19:04] <nick0> am jest ghoig to keep trying
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#901 [19:06] <GokuSSJBlue> My MC says "error java"
#902 [19:06] <webrosc> GokuSSJBlue, do you get a crash report?
#903 [19:07] <GokuSSJBlue> yes
#904 [19:07] * io_cked [webchat@107-137-153-108.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#905 [19:07] <io_cked> okay, i'm back
#906 [19:08] <io_cked> +webrosc i'm back
#907 [19:08] <webrosc> post the crash report to paste.ubuntu.com, click paste, and then give us the URL to that page e.g. paste.ubuntu.com/p/3672384
#908 [19:08] <webrosc> GokuSSJBlue, ^^^
#909 [19:08] <webrosc> io_cked, all installed? if so try minecraft
#910 [19:08] <GokuSSJBlue> paste.ubuntu.com/p/jxpPq3RWy7/
#911 [19:08] <io_cked> okay, just launch the game?
#912 [19:08] <webrosc> yup
#913 [19:09] <GokuSSJBlue> nothing more?
#914 [19:09] <webrosc> GokuSSJBlue, that computer is too old for minecraft
#915 [19:09] <io_cked> it's still doing to black screen
#916 [19:09] <GokuSSJBlue> i know, its my old pc
#917 [19:09] <webrosc> io_cked, can you do a new dxdiag log
#918 [19:10] <GokuSSJBlue> but i dont know
#919 [19:10] <io_cked> alright
#920 [19:10] <webrosc> GokuSSJBlue, its a very old PC, it can't handle minecraft
#921 [19:10] <GokuSSJBlue> its impossible play Mc in this pc?
#922 [19:10] * io_cked [webchat@107-137-153-108.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#923 [19:10] <webrosc> maybe a very old version of minecraft, but not the recent version
#924 [19:11] <GokuSSJBlue> what version can i play?
#925 [19:12] * io_cked [webchat@107-137-153-108.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#926 [19:12] <io_cked> servers chrashed for me
#927 [19:13] <GokuSSJBlue> ...
#928 [19:13] <io_cked> here
#929 [19:13] <io_cked> is the paste bin https://paste.ubuntu.com/p/7T9pDJT8kP/
#930 [19:14] <webrosc> GokuSSJBlue, maybe try 1.7.2 but it may not work well, honestly, you need a new computer
#931 [19:14] <mattym> ??> io_cked gpu/nvidia/optimus
#932 [19:14] <Absol> io_cked: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#933 [19:14] <GokuSSJBlue> this is my old pc, i have another, but i lost my vharger and now i´m using this
#934 [19:15] <GokuSSJBlue> charger
#935 [19:20] <io_cked> okay, it's done. should I start minecraft?
#936 [19:21] <io_cked> still black screening
#937 [19:22] <mattym> io_cked, Do you have geforce experience installed?
#938 [19:22] <io_cked> yes
#939 [19:22] <io_cked> let me guess, is it a driver?
#940 [19:22] <mattym> io_cked, Open it up, go to the settings (gear icon), in the general tab, turn off the ingame overlay.
#941 [19:23] <mattym> io_cked, In the games tab, make sure battery boost and whisper mode are both off.
#942 [19:23] <io_cked> okay]
#943 [19:23] <io_cked> okay*
#944 [19:24] <io_cked> i can't do wisper mode at all, my gpu isn't a gtx 1060 max-q
#945 [19:25] <mattym> io_cked, As long as its off
#946 [19:25] <io_cked> ok
#947 [19:25] <io_cked> how do i turn all of this off
#948 [19:25] <mattym> io_cked, Exactly as I described.
#949 [19:26] <io_cked> oh wow i'm blind
#950 [19:27] <io_cked> okay, now what?
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#952 [19:28] <mattym> io_cked, Restart the game and test again.
#953 [19:28] <io_cked> oh wow oh my god it works
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#955 [19:29] <io_cked> thanks guys!
#956 [19:29] <Allison> I cannot download Minecraft for my Mac. I have put it in the applications folder and it gives me an error message
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#958 [19:30] <webrosc> what error message?
#959 [19:30] <Allison> It just says that it wants me to put Minecraft in my application folder but I already did
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#961 [19:42] <Allison> I cannot download Minecraft onto my Mac. I have put the folder in the applications folder and it keeps giving me an error message saying I need to put the Minecraft folder in the applications folder.
#962 [19:42] <Allison> I have already paid for it as well.
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#966 [20:15] <abs> when i press reset password and put in my email. i dont get the link to change my password
#967 [20:16] <webrosc> abs, then you are either entering the wrong email, or your account has been compromised and the email changed, if you are 100% its the correct account, contact Mojang
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#975 [20:40] <ACheezyPenguin> I Cant Log Into My Minecraft Account
#976 [20:47] * ACheezyPenguin [webchat@112.134.141.83] has quit. (Quit: webchat.esper.net)
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#979 [21:00] <MyCatBubbles> Hey, my account was recently deactivated. When I checked the support email I was sent I was linked this. I'm hoping maybe one of you guys can help me to reactivate my account.
#980 [21:02] <chasingf3rgi3> hey whenever im on the main menu i cant see my white cursor for some reason, anynone who might know what the problem could be
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#982 [21:16] * MyCatBubbles [webchat@S0106a84e3fe580c3.ed.shawcable.net] has joined #minecrafthelp
#983 [21:17] <MyCatBubbles> Hey, my account was recently deactivated. I was sent a link to come here for help, is there any way I could get my account reactivated?
#984 [21:30] * sadcmuzzy [webchat@90.243.137.174] has joined #minecrafthelp
#985 [21:31] <sadcmuzzy> im not getting emails of mojang as im trying to reset my password
#986 [21:40] <Capfan67> MyCatBubbles, We're not Mojang, just volunteers who mostly help with technical issues when minecraft crashes. We can direct you to the correct web pages for account issues, but can't address them directly.
#987 [21:41] <Capfan67> MyCatBubbles, When you say it was "recently deactivated", what do you mean?
#988 [21:42] <Capfan67> sadcmuzzy, Here's the webpage to review when you're not geting system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
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#991 [21:58] * Dan [webchat@dsl-201-137-46-33-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#992 [21:59] <Dan> Hello
#993 [21:59] <Dan> My m
#994 [21:59] <Dan> Minecraft dont run
#995 [21:59] <Dan> https://paste.ubuntu.com/p/yNWhBykJHF/
#996 [22:02] <Capfan67> Dan, what doesn't run. Does the launcher crash? Or does the game crash when you press play?
#997 [22:04] <Capfan67> MyCatBubbles, I'm unaware of Mojang "deactivating" accounts. It sounds like you received a phishing email.
#998 [22:05] <Capfan67> MyCatBubbles, Hopefully you didn't click any of the links in the email, and especially hope you didn't sign in to any pages they may have taken you to. If you go directly to http://mojang.com/ and try to sign in, do you still see Minecraft Java as a licensed product?
#999 [22:06] <Dan> LAuncher chrash
#1000 [22:07] <Capfan67> Dan, Lets start by looking for your error in the launcher log:
#1001 [22:07] <Capfan67> ??> Dan launcher/log-txt
#1002 [22:07] <Absol> Dan: We need to see your full launcher log, which is created in the game directory.
#1003 [22:07] <Absol> Dan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1005 [22:17] <Dan> Redy
#1006 [22:17] <Dan> https://paste.ubuntu.com/p/9ZWfKvCh5z/
#1007 [22:20] <Capfan67> Dan, Your hardware has no Windows 10 drivers, neither HP nor Intel. You'll need to downgrade to Windows 7 to play Minecraft on that old hardware.
#1008 [22:30] * Erik [webchat@108-254-212-200.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1009 [22:30] <Erik> Hello
#1010 [22:31] <Capfan67> Hi
#1011 [22:32] <Erik> I have a question about the versions of minecraft. specifically i purchased through itunes and another one on my PC (java edition) is it possible to play on a LAN between the ipad and PC?
#1012 [22:32] <Capfan67> Erik, The mobile version of Minecraft (Bedrock), and the PC version (Java Edtion) can not play together. Minecraft does not support cross-edition play.
#1013 [22:33] <Capfan67> Erik, However, the Windows 10 Edition, purchased through the Windows Store, is Bedrock Edition and can cross-play with iOS, Android, XboxONe, Etc.
#1014 [22:34] <Capfan67> Erik, If you purchased Minecraft Java Edition prior to October 19th, 2018, you receive a copy of Windows 10 Edition for free. See your account page on Mojang.com
#1015 [22:34] <Erik> i just purchased it today
#1016 [22:34] <Erik> so next steps i should ask for a refund to the java edition and then purchase through the windows store
#1017 [22:34] <Capfan67> Erik, Ah. In that case, you would have to purchase the Windows 10 Edition (Bedrock) from the Windows store to cross-play with mobile.
#1018 [22:35] <Erik> makes sense. thanks for your help
#1019 [22:35] <Capfan67> Erik, Here is Mojang's suupport page for refunds:
#1020 [22:35] <Capfan67> ??> Erik account/refund
#1021 [22:35] <Absol> Erik: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#1023 [22:43] * Liam2 [webchat@ool-4578c6ab.dyn.optonline.net] has joined #minecrafthelp
#1024 [22:43] <Liam2> My account has been hacked and my email replaced by another. How can I resolve this?
#1025 [22:44] <Capfan67> ??> Liam2 account/hacked
#1026 [22:44] <Absol> Liam2: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1027 [22:44] <Absol> Liam2: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1028 [22:45] <Liam2> What if it is impossible to recover my transaction ID?
#1029 [22:45] <Capfan67> Liam2, Here's the support page for finding your transaction ID:
#1030 [22:45] <Capfan67> ??> Liam2 account/trans-id
#1031 [22:45] <Absol> Liam2: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#1034 [22:46] <Capfan67> Liam2, If you can't recover it, note the bottom of that page offers alternate verification methods.
#1035 [22:46] <Capfan67> ...
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#1039 [23:27] <Aidee> i have problem signing in :/
#1040 [23:27] <thgilfodrol> Aidee: what is the problem?
#1041 [23:28] <BlueOren> Hi! I have an old Minecraft account that I had bought Minecraft on, but my current email is tied to an old friends Mojang account, which I can't delete so I can migrate with my old account.
#1042 [23:28] <Aidee> so i was on minecraft pe...it requires age requirement... i filled all that i try to press next..but nothing happens
#1043 [23:29] <thgilfodrol> BlueOren: does the mojang account have another copy of the game associated with it?
#1044 [23:29] <Aidee> i chatted with microsoft and they told me nothing is wrong with my account
#1045 [23:29] <thgilfodrol> Aidee: have you tried restarting the app?
#1046 [23:30] <Aidee> yup several times
#1047 [23:30] <Aidee> even reinstalling
#1048 [23:30] <BlueOren> It does not, unfortunately.
#1049 [23:32] <thgilfodrol> BlueOren: ah, i suppose you don't have access to that mojang account?
#1050 [23:32] <Aidee> + i purchased an addon..it took my money but i didnt get the addon..it says `we were unable to connect to app store~ , check your internet connection.... but i was on my wifi :/
#1051 [23:32] <BlueOren> I do, I just can't figure out how to either delete the account or change the email address associated with the account
#1052 [23:32] <thgilfodrol> Aidee: are you on android or ios?
#1053 [23:32] <Aidee> android
#1054 [23:34] <thgilfodrol> Aidee: were you signed into your xbl account when you bought it?
#1055 [23:34] <Aidee> not yet..since i cant sign in
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#1058 [23:36] <thgilfodrol> Aidee: ah shoot. I'm not sure if the purchase would've still been associated with your device after the reinstall if you weren't signed in
#1059 [23:37] <mattym> BlueOren, Have you tried making a new Mojang account with a new email to use as yours and migrate it there?
#1060 [23:38] <BlueOren> I have not, because I don't use any other email addresses besides my main one. If creating a new email address is the best route to go, then I could just do that
#1061 [23:39] <mattym> BlueOren, Probably the fastest option.
#1062 [23:39] <Aidee> but it somehow says `it looks like we didnt finish things last time. let`s complete your purchase now`....and after i press next .. it still failed
#1063 [23:39] <BlueOren> Okay, thank you so much!
#1064 [23:39] <thgilfodrol> Aidee: were you charged for it?
#1065 [23:39] <Aidee> yup
#1066 [23:40] <Aidee> but didnt get the addon tho
#1067 [23:40] <thgilfodrol> Aidee: re: the lost purchase, I'd recommend bringing it up with play store support
#1068 [23:41] <thgilfodrol> Aidee: there's a FAQ for purchase related issues here: https://help.mojang.com/customer/en/portal/articles/2815078-minecraft-marketplace-issues as well
#1069 [23:42] <Aidee> hmm ok.. but how about the sign in problem ?
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#1071 [23:53] <thgilfodrol> Aidee: I'm not sure about that one, but I'm inclined to say it could be an issue localized to your setup if it errors both with purchases and sign ins
#1072 [23:54] <thgilfodrol> Aidee: re: the purchase issue though, if play store says they can't help, try xbox support next
#1073 [23:55] <thgilfodrol> Aidee: I'm not as familiar wuth mcpe issues though, so if it doesn't clear up I'd try the section for it at minecraftforums
#1074 [23:58] <Aidee> okay .. thank you :)
#1075 [23:59] <thgilfodrol> Aidee: no problem, sorry I couldn't fix the issue here