#1 [00:11] * TheGamerPlayz_ [webchat@ool-44c4744f.dyn.optonline.net] has joined #minecrafthelp
#2 [00:12] <TheGamerPlayz_> hello?
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#8 [00:20] <idamask> Hello, I accidently bought wrong version of minecraft. Is it possible to refund purchase or exchange the version i bought for the version i need?
#9 [00:21] <webrosc> ??> idamask account/refund
#10 [00:21] <Absol> idamask: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#18 [02:44] <CrohsGM> Hi
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#25 [03:08] <Allison> I cannot get Minecraft to download to my Mac. I put the folders it says to in the applications folder and it still gives me an error message saying I need to put the folders in the application folder but I already did.
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#28 [03:15] <Allison> I can't download Minecraft onto my Mac. I have put the dmg folder into my application folder several times and it still give me an error message saying I need to put the folder in my application folder and then try again but I have already done that.
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#35 [05:37] * Anakraft7 [webchat@188.252.199.162] has joined #minecrafthelp
#36 [05:43] <Anakraft7> Hi there! I was buying the game Minecraft over iPad and Apple Store was everything fine, so I build my little world, was happy but now I got a new much bigger iMac. Now I want to migrate all this to new iMac but they say that I do not own the Minecraft? Is there some registration problems?
#37 [05:45] <Anakraft7> Is there some link in iPad for move direct to PC or Imac?
#38 [05:48] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has joined #minecrafthelp
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#40 [06:12] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has joined #minecrafthelp
#41 [06:13] <FAMBUILD> Hi! So recently, (like 10 minutes) Minecraft has been saying 'unable to start java'
#42 [06:14] <FAMBUILD> and I've re-installed java, and restarted my computer
#43 [06:14] <FAMBUILD> but it still says it
#44 [06:14] <Greymagic27> FAMBUILD, Try launching minecraft as an administrator
#45 [06:15] <FAMBUILD> Ok, I'll brb
#46 [06:15] <FAMBUILD> I think it may be working! TYSM
#47 [06:17] <FAMBUILD> Greymagic27 I think it may be working, not too sure. It's currently on the Mojang loading screen.
#48 [06:17] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#49 [06:24] * czarnajagoda [webchat@178.213.137.57] has joined #minecrafthelp
#50 [06:25] <czarnajagoda> Hi, my minecraft account has been stolen. I'm sure of this because the password change does not work or anything else.
#51 [06:25] <Greymagic27> ??> czarnajagoda account/send-email
#52 [06:25] <Absol> czarnajagoda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#53 [06:26] <Absol> czarnajagoda: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#55 [07:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#56 [07:28] * PrincessMiaZA [webchat@dsl-197-245-95-140.voxdsl.co.za] has joined #minecrafthelp
#57 [07:29] <PrincessMiaZA> I get the following error message when I try to start the game: "The game crashed whilst initializing game
#58 [07:29] <PrincessMiaZA> Error: java.lang.OutOfMemoryError: Java heap space". Any help?
#59 [07:29] <Greymagic27> ??> PrincessMiaZA launcher/more-ram
#60 [07:29] <Absol> PrincessMiaZA: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#61 [07:37] <PrincessMiaZA> I am still getting the same message.
#62 [07:40] * PIIXLENRICO [webchat@pC19F11A3.dip0.t-ipconnect.de] has joined #minecrafthelp
#63 [07:41] <PIIXLENRICO> https://pastebin.com/4U8Vc1Vj
#64 [07:43] * FAMBUILD [webchat@bcde332a.skybroadband.com] has joined #minecrafthelp
#65 [07:44] <PrincessMiaZA> Here is the crash log: https://pastebin.com/MB7yj5Wx
#66 [07:46] <FAMBUILD> Hi there, I am back. Minecraft still says that Java is unable to start. When I run Minecraft as an administrater, then it just goes onto the Mojang screen, and never loads. I don't know what to do.
#67 [07:47] <Greymagic27> FAMBUILD, Does it say 'not responding' when it goes onto the mojang screen?
#68 [07:47] <FAMBUILD> Yes
#69 [07:48] <Greymagic27> ??> FAMBUILD tools/hjt
#70 [07:48] <Absol> FAMBUILD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#71 [07:48] <Absol> FAMBUILD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#72 [07:48] <Greymagic27> PIIXLENRICO, Can you follow those steps as well?
#73 [07:49] <FAMBUILD> What is https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#74 [07:49] * PrincessMiaZA [webchat@dsl-197-245-95-140.voxdsl.co.za] has joined #minecrafthelp
#75 [07:49] <Greymagic27> It's a program which lists everything on your PC so I can find any programs that may be blocking minecraft
#76 [07:49] <Greymagic27> It's perfectly safe, It just got named badly
#77 [07:50] <FAMBUILD> KK
#78 [07:50] <PrincessMiaZA> To whom are you speaking? I dropped from the chat for a moment.
#79 [07:51] * PIIXLENRICO [webchat@pC19F11A3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#80 [07:51] <Greymagic27> PrincessMiaZA, I'm not actully sure why your still getting the error, can you try increasing it to 3GB of ram?
#81 [07:51] <PrincessMiaZA> I will do so.
#82 [07:55] <FAMBUILD> @Absol I am doing it atm
#83 [07:55] <Greymagic27> FAMBUILD, Alright :)
#84 [07:56] <FAMBUILD> https://paste.ubuntu.com/p/8wcBrr8fTN/
#85 [07:56] <Greymagic27> ??> FAMBUILD av/adwcleaner
#86 [07:56] <Absol> FAMBUILD: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#87 [07:56] <Absol> FAMBUILD: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#88 [07:57] <FAMBUILD> ? I'm confused
#89 [07:57] <Greymagic27> FAMBUILD, You have a bit of malware which is blocking minecraft from running
#90 [07:57] <Greymagic27> That program will remove it :)
#91 [07:57] <FAMBUILD> oh
#92 [07:57] <FAMBUILD> Ok tysm
#93 [07:58] <Greymagic27> FAMBUILD, Your welcome :D
#94 [07:58] <PrincessMiaZA> Greymagic27 Increasing it to 3GB got it working. Thanks for the help.
#95 [07:58] <Greymagic27> PrincessMiaZA, Your welcome :D
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#97 [08:03] * FAMBUILD [webchat@bcde332a.skybroadband.com] has joined #minecrafthelp
#98 [08:04] <FAMBUILD> I'm back, malware all gone! Anymore instructions? :)
#99 [08:04] <Greymagic27> FAMBUILD, Try to launch it
#100 [08:04] <FAMBUILD> kk! IM SO HAPPPYYYY TYSM :D <3
#101 [08:04] <Greymagic27> FAMBUILD, Your welcome!
#102 [08:04] <FAMBUILD> I haven't tried yet tho,
#103 [08:04] <FAMBUILD> brb
#104 [08:04] <Greymagic27> Lol
#105 [08:05] <FAMBUILD> :( Still says unable to start java
#106 [08:06] <Greymagic27> Did you launch it as administrator?
#107 [08:06] <FAMBUILD> Should I run as admin
#108 [08:06] <FAMBUILD> aha lol k
#109 [08:06] <FAMBUILD> *fingers crossed*
#110 [08:08] <FAMBUILD> OMG TYSM IT WORKSSS <3
#111 [08:09] <Greymagic27> No problem :]
#112 [08:09] <FAMBUILD> Cya! Keeping this window open for future use aha
#113 [08:09] <Greymagic27> Haha, I hope it stays working lol
#114 [08:09] <FAMBUILD> me too lol'
#115 [08:11] <FAMBUILD> YOU'RE A LIFESAVER AHA
#116 [08:12] <Greymagic27> Haha, I enjoy helping people
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#118 [08:15] * ahumpy [webchat@63-135-18-121.eastlink.ca] has joined #minecrafthelp
#119 [08:16] <ahumpy> good morning - i just purchased minecraft java edition and it downloaded fine but now i receive a crash error when I go to play it. HELP!
#120 [08:17] <Greymagic27> ??> ahumpy launcher/log
#121 [08:17] <Absol> ahumpy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#122 [08:17] * Alakait1300 [webchat@ppp-62-216-203-14.dynamic.mnet-online.de] has joined #minecrafthelp
#123 [08:18] <Alakait1300> Hello, my Email was hacked a long time ago. Could you help me?
#124 [08:18] <Greymagic27> ??> Alakait1300 account/send-email
#125 [08:18] <Absol> Alakait1300: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#126 [08:18] <Alakait1300> I cant afford a new password
#127 [08:18] <Absol> Alakait1300: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#128 [08:19] * Porkyle [~Porkyle@37-136-96-154.rev.dnainternet.fi] has joined #minecrafthelp
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#131 [08:22] * adisalkoPL [webchat@89-72-127-227.dynamic.chello.pl] has quit. (Client Quit)
#132 [08:23] * Viktor [webchat@c-ba16e555.04-151-73746f24.bbcust.telenor.se] has joined #minecrafthelp
#133 [08:24] <Viktor> Hi. I wanted to start playing minecraft again, and tried to login to My account. IT says invalid email r
#134 [08:24] * Alakait1300 [webchat@ppp-62-216-203-14.dynamic.mnet-online.de] has quit. (Quit: webchat.esper.net)
#135 [08:24] <Greymagic27> ??> Viktor account/send-email
#136 [08:24] <Absol> Viktor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [08:24] <Absol> Viktor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#138 [08:26] <Viktor> I tried to change password but Ihavent received the email. ( it was 24 hrs ago) . I've seen this issue for others as well.
#139 [08:26] <Greymagic27> ??> Viktor account/email-missing
#140 [08:26] <Absol> Viktor: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#141 [08:26] <Absol> Viktor: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#142 [08:28] * ahumpy [webchat@63-135-18-121.eastlink.ca] has joined #minecrafthelp
#143 [08:29] <Viktor> I have hotmail. I'll try sending it with a gmail mail
#144 [08:29] <Greymagic27> Alright
#145 [08:29] * Viktor [webchat@c-ba16e555.04-151-73746f24.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#146 [08:29] <ahumpy> Absol please see your DM
#147 [08:30] <Greymagic27> ??> ahumpy bot
#148 [08:30] <Absol> ahumpy: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#149 [08:30] * PrincessMiaZA [webchat@dsl-197-245-95-140.voxdsl.co.za] has quit. (Quit: webchat.esper.net)
#150 [08:31] <Greymagic27> ??> ahumpy win/dxdiag
#151 [08:31] <Absol> ahumpy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#152 [08:32] * ZenixCC [webchat@191.43.13.93] has joined #minecrafthelp
#153 [08:35] <ZenixCC> Hi, can anyone help me?
#154 [08:35] * xXYunaChanXx [webchat@192.119.160.154] has joined #minecrafthelp
#155 [08:35] <Greymagic27> ZenixCC, Sure, What's the issue
#156 [08:35] <xXYunaChanXx> can anyone help me?
#157 [08:35] <Greymagic27> ahumpy, Please post it here, not in DMs ty
#158 [08:35] <Greymagic27> xXYunaChanXx, Sure, What's the issue?
#159 [08:36] <ahumpy> https://paste.ubuntu.com/p/jWjZSwyF8v/
#160 [08:36] <xXYunaChanXx> cant connect to the mc launcher
#161 [08:36] * Viktor [webchat@c-ba16e555.04-151-73746f24.bbcust.telenor.se] has joined #minecrafthelp
#162 [08:36] <Greymagic27> xXYunaChanXx, What does it say when you try?
#163 [08:36] <Greymagic27> ahumpy, You will need to downgrade to windows 7 to continue to play minecraft
#164 [08:36] <ZenixCC> I can not log into my account, says that the email and password are incorrect, and when I put the email to retrieve the password, the email does not arrive
#165 [08:36] <Greymagic27> There are no drivers made for your version of windows
#166 [08:36] <Greymagic27> ??> ZenixCC account/send-email
#167 [08:36] <Absol> ZenixCC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#168 [08:37] <Absol> ZenixCC: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#169 [08:37] <ahumpy> ohhh thank you!
#170 [08:37] <Greymagic27> ahumpy, No problem :D
#171 [08:37] <xXYunaChanXx> Die Verbindung zum Server konnte nicht hergestellt werden.
#172 [08:37] <xXYunaChanXx> that says
#173 [08:38] * Viktor [webchat@c-ba16e555.04-151-73746f24.bbcust.telenor.se] has quit. (Client Quit)
#174 [08:38] <Greymagic27> ??> xXYunaChanXx tools/hjt
#175 [08:38] <Absol> xXYunaChanXx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [08:38] <xXYunaChanXx> The connection to the server could not be established. in english im sorry
#177 [08:38] <Absol> xXYunaChanXx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#178 [08:38] <ZenixCC> Ok, thank you
#179 [08:38] * ahumpy [webchat@63-135-18-121.eastlink.ca] has quit. (Quit: webchat.esper.net)
#180 [08:38] * Viktor [webchat@c-ba16e555.04-151-73746f24.bbcust.telenor.se] has joined #minecrafthelp
#181 [08:40] <xXYunaChanXx> https://paste.ubuntu.com/p/yYCHr2HX7C/
#182 [08:40] <Greymagic27> ??> xXYunaChanXx av/adwcleaner
#183 [08:40] <Absol> xXYunaChanXx: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#184 [08:40] <Absol> xXYunaChanXx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#185 [08:41] <Greymagic27> Remove hotspotshield
#186 [08:41] <Greymagic27> And use another browser than brave browser
#187 [08:41] <Greymagic27> Brave blocks you from logging into minecraft.net
#188 [08:41] <xXYunaChanXx> ah kk
#189 [08:41] <xXYunaChanXx> thanks
#190 [08:41] <Greymagic27> Your welcome, After you've done all of that make sure to come back! :D
#191 [08:42] <xXYunaChanXx> are you an bot xD
#192 [08:42] <Greymagic27> No lol
#193 [08:42] <Greymagic27> I am a real person
#194 [08:42] <xXYunaChanXx> you see my problems so fast lol
#195 [08:42] <Greymagic27> It gives me a notification noise when someone sends a messsage :P
#196 [08:42] <Greymagic27> So I can quickly alt tab
#197 [08:43] <xXYunaChanXx> but that was a big texdt
#198 [08:43] <xXYunaChanXx> text*
#199 [08:43] <Greymagic27> True
#200 [08:43] * aquaman [webchat@c-174-63-87-172.hsd1.ma.comcast.net] has joined #minecrafthelp
#201 [08:43] * xXYunaChanXx [webchat@192.119.160.154] has quit. (Quit: webchat.esper.net)
#202 [08:44] * Greymagic27 resets bot ready for next person :P
#202 [08:44] <Viktor> You said that I might not have gotten the mail because I use hotmail. When I tried with another account (gmail) it says that "if there is a linked account to this email (my email) you will have been sent an email on instructions of how to reset your password. Since I have a hotmail account as email to my mojang account, I might not get the mail. Ca
#203 [08:44] <Viktor> n I somehow change the email without needing the password?
#204 [08:44] <Greymagic27> ??> Viktor account/send-email
#205 [08:44] <Absol> Viktor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#206 [08:44] <Absol> Viktor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#207 [08:44] * Awhikax [webchat@arb69-1-88-165-66-115.fbx.proxad.net] has joined #minecrafthelp
#208 [08:44] <Greymagic27> Contact mojang and ask them to change your email
#209 [08:44] <aquaman> hi folks! i'm having an issue where about half the shipwreck/underwater ruin chests i open are totally empty. is that normal? i've also noticed that when i break them, it gives me wheat. just wheat. (plus the chest itself)
#210 [08:45] <Awhikax> Hi, I've a problem to change my e-mail. I've this error message : "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID." but I don't have my transaction ID because I bought my account some years ago. What can I d
#211 [08:45] <Awhikax> o please ?
#212 [08:47] * WolvePlex [webchat@173-27-69-194.client.mchsi.com] has joined #minecrafthelp
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#218 [08:56] * Pointern [webchat@168.81-166-230.customer.lyse.net] has joined #minecrafthelp
#219 [08:56] <Pointern> has the support team went to winter sleep or something ? sent a support ticket new years eve and still havent got any respons
#220 [08:57] <Greymagic27> Pointern, They don't respond to emails during the hoilidays, I would wait a couple more days
#221 [08:57] <Pointern> yeah i can understand that.. but its not holiday now
#222 [08:58] <Greymagic27> If they don't reply in a couple of days pop them another email
#223 [08:59] <Pointern> is there a way to find my transaction id somewhere if i dont have the email anymore ?
#224 [08:59] <Greymagic27> ??> Pointern account/trans-id
#225 [08:59] <Absol> Pointern: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#226 [08:59] <Pointern> like i bought the game like 10 years ago :D
#227 [09:00] <Pointern> and someone hacket my account and made it a mojang account.. so now i dont have the game anymore under my mojang account..
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#229 [09:38] * Heraklos [webchat@93-119-248-186.ktk-ip.de] has joined #minecrafthelp
#230 [09:40] <Heraklos> hi, i can pick a resourcepack everytime i pick it it go back to defaultpack and when i logg out its the same thing
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#240 [10:24] <Aru> Hi, I'm here to ask something about the redeem code for windows10 version. The thing is that I used the redeem code on an e-mail that is now 2 year old and can't get it back. Now I'm stuck because I can't redeem it anymore. Is it possible to get it back by any way ?
#241 [10:28] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has joined #minecrafthelp
#242 [10:32] <FAMBUILD> I'm just here to say, thank you so so so much for helping me. If that malware had been on my computer any longer, who KNOWS what it may have done!
#243 [10:32] <Greymagic27> FAMBUILD, Your welcome :D
#244 [10:33] <FAMBUILD> Also, I have a question. I installed a mod, but I don't know how to use it. It's MrCrayFish's furniture mod
#245 [10:33] <Greymagic27> Download forge from: https://files.minecraftforge.net/
#246 [10:33] <FAMBUILD> What's forge?
#247 [10:34] <Greymagic27> It's used to run mods, It creates a profle on your minecraft which detects mods in your mods folder
#248 [10:34] <FAMBUILD> ahh ty
#249 [10:34] <Greymagic27> If you don't have a mod folder just create one in your .minecraft called 'mods'
#250 [10:34] <FAMBUILD> k
#251 [10:36] <FAMBUILD> I don't know what the mod folder is called, but I do know that I saved it in the Minecraft folder. Also, I don't have a .Minecraft folder? I only have a Minecraft folder
#252 [10:37] <Greymagic27> Do you have a mods folder in there?
#253 [10:37] <FAMBUILD> Nope, but just created one
#254 [10:37] <Greymagic27> Alright, Mine didn't come with one so I had to do that as well :P
#255 [10:39] <FAMBUILD> Idk where I saved the folder
#256 [10:39] <FAMBUILD> i mean like the actual mod
#257 [10:39] <FAMBUILD> so- should I install again and put it in the mods folder?
#258 [10:40] <Greymagic27> Yea, https://minecraft.curseforge.com/projects/mrcrayfish-furniture-mod
#259 [10:40] <FAMBUILD> kk ty
#260 [10:42] <FAMBUILD> I haven't downloaded forge yet, so what are the instructions for when I first go onto the website??
#261 [10:42] <Greymagic27> What version did you get the mod for?
#262 [10:42] <FAMBUILD> i just pressed download, lemme check haha
#263 [10:43] * kindofsoft [Mibbit@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#265 [10:43] * Absol kicked kindofsoft from #minecrafthelp (Reason: indofsoft :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#266 [10:44] * kindofsoft [webchat@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#267 [10:44] <FAMBUILD> The latest version
#268 [10:44] <FAMBUILD> So, what do I do when I get onto the Forge website>
#269 [10:44] <Greymagic27> Download 1.12.2 forge
#270 [10:45] <Greymagic27> Then once it's downloaded double click on the .jar
#271 [10:45] <Greymagic27> Actully, A single click might do it
#272 [10:45] <FAMBUILD> recommended or latest download?
#273 [10:45] <kindofsoft> Hey, uhm. I have the loading terrain minecraft bug. I cant play with my friends. We have a own server, but everytime when i join the server, i get the screen loading terrain and then i time out.
#274 [10:45] <Greymagic27> I use latest FAMBUILD
#275 [10:46] <FAMBUILD> Ok! I did reccomended
#276 [10:46] <kindofsoft> Hey, uhm. I have the loading terrain minecraft bug. I cant play with my friends. We have a own server, but everytime when i join the server, i get the screen loading terrain and then i time out.
#277 [10:47] <Greymagic27> ??> kindofsoft launcher/log
#278 [10:47] <Absol> kindofsoft: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#279 [10:47] * crazycaper [webchat@47-186-65-200.dlls.tx.frontiernet.net] has joined #minecrafthelp
#280 [10:48] <crazycaper> Hello, I've been having really bad lag on any server the last few weeks and keep getting disconnected with Time Out errors. I have disabled my firewall and I have another PC running on the same WIFI with no issues, any idea what I can try next?
#281 [10:49] <FAMBUILD> So i downloaded it
#282 [10:49] <crazycaper> I also, completely uninstalled everything minecraft and reinsalled clean.
#283 [10:50] <FAMBUILD> So I installed it, and what do I do now Greymagic27 ?
#284 [10:50] <kindofsoft> Greymagic27 https://paste.ubuntu.com/p/BWCCyfGz7N/
#285 [10:51] * eyyy [webchat@dhcp-24-4c-7-ee-1d-d3.cpe.frontlinebackoffice.ca] has joined #minecrafthelp
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#287 [10:51] <FAMBUILD> What is the .jar Greymagic27 ?
#288 [10:52] <kindofsoft> Absol https://paste.ubuntu.com/p/BWCCyfGz7N/
#289 [10:53] <FAMBUILD> hmm
#290 [10:54] <FAMBUILD> What does clicking the .jar do, and how do i do it, and then what do i do Greymagic27 ? :)
#291 [10:57] <crazycaper> Hello, I've been having really bad lag on any server the last few weeks and keep getting disconnected with Time Out errors. I have disabled my firewall and I have another PC running on the same WIFI with no issues. I also, completely uninstalled everything minecraft and reinstalled clean, any idea what I can try next?
#292 [10:57] <kindofsoft> Absol https://paste.ubuntu.com/p/cnBcWMBwPw/
#293 [10:57] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#294 [10:58] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has joined #minecrafthelp
#295 [10:59] <FAMBUILD> Hmm... I've downloaded the Forge, now how do I click the .jar , and what do I have to do after I click the .jar ?
#296 [10:59] <FAMBUILD> I meant Forge not the forge ahaha
#297 [11:01] <FAMBUILD> Greymagic27
#298 [11:01] <FAMBUILD> ^^
#299 [11:04] <Capfan67> FAMBUILD, We don't provide modded support here. Greymagic27 was just trying to be helpful. There are *lots* of guides about installing Forge and/or how to run .jar files.
#300 [11:05] <crazycaper> Can I get help with basic Minecraft Connection issues?
#301 [11:06] <FAMBUILD> Oh, I'm so sorry! I didn't realise, I thought you did, as they helped me that far. Anyways, Thank you so much for helping me earlier, because I had malware, and I didn't even realise. Who would even know what it would do if it was installed onto my computer for too long! :)
#302 [11:08] <crazycaper> I may have found my issue.. testing.. brb 10 minutes
#303 [11:08] * Bhag [webchat@99-113-1-118.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#304 [11:08] <Bhag> Hello OwO
#305 [11:08] <Capfan67> Hi
#306 [11:09] <Bhag> so do I not get windows 10 version of MC if i buy the java?
#307 [11:09] <Bhag> I thought you got Win10 edition free if you buy the Java version
#308 [11:09] <Capfan67> Bhag, That offer was removed on October 12th. If you purchased before this date, you get it. If you purchased after this date, you don't.
#309 [11:09] <Bhag> oh darn
#310 [11:09] <Bhag> i guess i need to ask a refund
#311 [11:09] <Bhag> thanks!
#312 [11:11] <Capfan67> Bhag, Correction it was Oct 19th. Anyway, here's the Mojang page on the subject: https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#313 [11:11] * mael [webchat@37.165.110.9] has joined #minecrafthelp
#314 [11:11] <mael> hi
#315 [11:12] * kindofsoft [webchat@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#316 [11:12] <Capfan67> Hi
#317 [11:13] <mael> i Don't know how it work, i juste ask my question ?
#318 [11:13] <Capfan67> mael, Yes.
#319 [11:13] <Capfan67> mael, Keep in mind that this is a public channel. Don't include any private information in your discussion.
#320 [11:14] <mael> okay
#321 [11:16] <mael> so, i'm french, my English is aproximatif
#322 [11:17] <Bhag> What's your issue>
#323 [11:17] <Bhag> game isn't working?
#324 [11:17] <mael> i haven’t played Minecraft in a while
#325 [11:18] <mael> and i try to come back
#326 [11:18] <Bhag> Which version are you playing
#327 [11:18] <mael> java windows
#328 [11:18] <Bhag> Okay
#329 [11:18] <mael> so i miss my paseword
#330 [11:19] <Capfan67> mael, Have you tried using the password reset link yet? If not, I can give you the link.
#331 [11:19] <Bhag> Do a password reset using your email
#332 [11:19] <mael> and i Don't receve the email
#333 [11:19] <mael> but it is the good email because i have the other mail
#334 [11:20] <Capfan67> mael, Here is the help page if you're not receiving Mojang system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#335 [11:20] <mael> ok thanks
#336 [11:21] <crazycaper> Rebooting, BRB
#337 [11:21] * crazycaper [webchat@47-186-65-200.dlls.tx.frontiernet.net] has quit. (Quit: webchat.esper.net)
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#339 [11:25] * Speedman91 [webchat@c193-150-217-84.bredband.comhem.se] has joined #minecrafthelp
#340 [11:42] <mael> i read all the article
#341 [11:42] <mael> and i do all what it's write
#342 [11:43] <mael> and i send a tiket to the support
#343 [11:43] <Capfan67> mael, The next step is the hard part. Waiting. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#344 [11:46] <mael> it is possible the recovery service doesnt work for a moment
#345 [11:46] <mael> give me hope please
#346 [11:52] * Speedman91 [webchat@c193-150-217-84.bredband.comhem.se] has joined #minecrafthelp
#347 [11:52] <Speedman91> Hi anyone that can help me with my gift for minecraft windows 10 that didn't work?
#348 [11:53] * Speedman91 [webchat@c193-150-217-84.bredband.comhem.se] has quit. (Client Quit)
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#351 [11:56] <crazycaper> I believe I solved my connectivity issues, with a clean install, no mods, working network, and firewall disabled, by closing the AutoDesk Desktop App that I had running in my system tray I was able to completely eliminate all issues. So for future reference for anyone running AutoDesk Desktop App by closing that, it can solve connectivity issues.
#352 [11:57] * crazycaper [webchat@47-186-65-200.dlls.tx.frontiernet.net] has quit. (Client Quit)
#353 [11:58] <JH> when I first created my minecraft account I was underage and we had to use my mothers email. When we switched providers a few years back we lost all our email addresses associated with our provider and thus no longer have access to them. I can't do a password reset if I don't have access to the email that the reset would be sent to.
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#357 [12:05] * shores [webchat@lfbn-lyo-1-927-178.w86-194.abo.wanadoo.fr] has joined #minecrafthelp
#358 [12:06] <Kcunningham> On XBox One S hiw can I share my resource packs with my family profiles?
#359 [12:06] <shores> hello. My kid has not used Minecraft for over a year. I tried to update the game and I got an error message saying "unable to update the Minecraft Native Launcher". Does anyone know how I should proceed?
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#362 [12:11] <mattym> ??> shores tools/hjt
#363 [12:11] <Absol> shores: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [12:11] <Absol> shores: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [12:13] <Kcunningham> Hijack this? Really? Then post the info here?
#366 [12:14] <mattym> Kcunningham, This is what the instructions say.
#367 [12:15] * shores [webchat@lfbn-lyo-1-927-178.w86-194.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#368 [12:17] <Kcunningham> On XBox One S how can I share resource packs across profiles?
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#370 [12:23] * shores [webchat@lfbn-lyo-1-927-178.w86-194.abo.wanadoo.fr] has joined #minecrafthelp
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#373 [12:32] * tommy [webchat@d47-69-223-142.nap.wideopenwest.com] has joined #minecrafthelp
#374 [12:32] <tommy> um, i changed my password and it says im wrong and ive waited a good while now
#375 [12:32] <tommy> wat do i do
#376 [12:33] <tommy> tommy getting angwy
#377 [12:34] * tommy [webchat@d47-69-223-142.nap.wideopenwest.com] has quit. (Client Quit)
#378 [12:35] * ArjanYT [webchat@78.163.82.28.dynamic.ttnet.com.tr] has joined #minecrafthelp
#379 [12:35] <ArjanYT> https://paste.ubuntu.com/p/dFqYWt93zz/
#380 [12:35] <ArjanYT> please help
#381 [12:37] <mattym> ArjanYT, Just a moment.
#382 [12:39] <ArjanYT> of course
#383 [12:40] <mattym> ArjanYT, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81503
#384 [12:40] <ArjanYT> thankyou <3
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#387 [13:09] * TheGamerPlayz_ [webchat@ool-44c4744f.dyn.optonline.net] has joined #minecrafthelp
#388 [13:12] <TheGamerPlayz_> someonme help me
#389 [13:13] * ash633 [webchat@host31-54-173-138.range31-54.btcentralplus.com] has joined #minecrafthelp
#390 [13:13] <TheGamerPlayz_> hello?
#391 [13:14] <ash633> i migrated my account over and now it says that i dont have minecraft on that account even though i have played for years
#392 [13:14] <TheGamerPlayz_> anybody that works for mojang here i need help
#393 [13:16] * ash633 [webchat@host31-54-173-138.range31-54.btcentralplus.com] has quit. (Client Quit)
#394 [13:16] <TheGamerPlayz_> this is bull shit
#395 [13:16] <Absol> TheGamerPlayz_: Please keep it civil
#396 [13:17] <TheGamerPlayz_> HELP ME
#397 [13:17] <TheGamerPlayz_> this bs
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#399 [13:37] * Tyler [webchat@072-176-071-006.res.spectrum.com] has joined #minecrafthelp
#400 [13:37] <Tyler> ok hello mojang i just recently bought minecraft for my brand new PC and when i downloaded it it gave me the launcher and when i click on the launcher it popes up a window and i hit play then the game popes up and it shows the logo and then does nothing and stays there for ever but when i click my mouse it says not responding and takes me back to t
#401 [13:37] <Tyler> he launcher and says game crash i have tried re installing and running as admin and nothing has worked can you help me.
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#403 [13:46] <Tyler> can anyone help me
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#407 [14:06] <Darion> I recently downloaded minecraft but when I go to play it all the blocks in the game have a white border around them and after about 5 minutes of playing my cpu temperature skyrockets. I have an MSI gaming laptop so I cannot think of an explanation for why my pc can not run it
#408 [14:09] * JiinYT_ [webchat@138.99.15.194] has joined #minecrafthelp
#409 [14:10] <JiinYT_> Olá
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#411 [14:17] * MajkiNator1 [webchat@ewm63.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#412 [14:17] <MajkiNator1> poland?
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#414 [14:32] * ahumpy [webchat@63-135-18-121.eastlink.ca] has joined #minecrafthelp
#415 [14:33] <ahumpy> anyone available to help
#416 [14:35] <ahumpy> I purchased the java version earlier today and it crashed. i went through all the steps that was asked of me (turns out that windows 10 was not compatible) so I downgraded to windows 7 and it is still crashing. should i ask for a refund or is there any other troubleshooting.
#417 [14:37] * tyty [webchat@pool-96-246-172-246.nwrknj.fios.verizon.net] has joined #minecrafthelp
#418 [14:38] <tyty> when clicked play in my computer it say error extracting native files
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#421 [14:40] <brandon> I just bought the game on Google Play, uninstalled it by mistake and now it asks me to buy it again
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#426 [14:47] * brandon [webchat@179.5.103.47] has joined #minecrafthelp
#427 [14:47] <brandon> I just bought the game on Google Play, uninstalled it by mistake and now it asks me to buy it again
#428 [14:47] <brandon> I just bought the game on Google Play, uninstalled it by mistake and now it asks me to buy it again
#429 [14:49] <brandon> I just bought the game on Google Play, uninstalled it by mistake and now it asks me to buy it again
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#432 [15:27] * belladill [webchat@246.sub-174-234-193.myvzw.com] has joined #minecrafthelp
#433 [15:27] <belladill> please help me i cant get minecraft 1.13.2 to open, it crashes as soon as it loads
#434 [15:28] <belladill> i just re-installed java AND minecraft and it still wont work
#435 [15:29] <Capfan67> ??> belladill launcher/log-txt
#436 [15:29] <Absol> belladill: We need to see your full launcher log, which is created in the game directory.
#437 [15:29] <Absol> belladill: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#438 [15:29] <belladill> ill do that right now give me a second
#439 [15:31] <Capfan67> belladill, Make sure you put something (anything) in the poster field before clicking the Paste button.
#440 [15:32] <belladill> https://paste.ubuntu.com/p/GZw4DTC7NZ/
#441 [15:32] * monkeyking10101 [webchat@pool-184-18-76-153.ftwy.in.frontiernet.net] has joined #minecrafthelp
#442 [15:33] <Capfan67> belladill, There are no errors here. Did you copy this file following a crash?
#443 [15:33] <belladill> yes, but i can do it again
#444 [15:33] <monkeyking10101> hey
#445 [15:33] <Capfan67> Hi
#446 [15:35] <belladill> https://paste.ubuntu.com/p/CDqNVmP6Zx/
#447 [15:35] <monkeyking10101> So im a really old member for Minecraft, and its been about 5 years since ive logged on maybe. I used the login stuff that I thought I always used and none of it worked. I would reset my email but I don't have the same email anymore and I don't have the id transaction anymore since I bought the same several years ago. any idea on what I should do?
#448 [15:35] <belladill> that was right after a crash
#449 [15:35] <Capfan67> belladill, It includes the crash. Let me see what I can find.
#450 [15:36] <belladill> thank you
#451 [15:38] <belladill> i dont know if the info will help, but 1.12.2 runs with no issues
#452 [15:39] <Capfan67> belladill, Lets take a look at your driver:
#453 [15:39] <Capfan67> ??> belladill win/dxdiag
#454 [15:39] <Absol> belladill: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#455 [15:39] <belladill> okie dokie
#456 [15:40] <Capfan67> belladill, The instructions will ask you to copy your dxdiag output to http://paste.ubuntu.com/ as before.
#457 [15:42] <belladill> https://paste.ubuntu.com/p/82HnyPyqK7/
#458 [15:42] <belladill> i think that's right
#459 [15:48] <belladill> i dont know what other info would be helpful but just let me know what you need
#460 [15:49] <Capfan67> belladill, Your dxdiag isn't complete. The video driver section is missing some information. Your error can be caused by an bad/incorrect installed driver. I strongly suspect this is the issue. I would recommend downloading the latest version of your video driver from the Laptop manufacturer (Dell?).
#461 [15:49] <Capfan67> belladill, If Dell, you should be able to use your Service Code to download and install the correct driver for your build.
#462 [15:50] <belladill> its an alienware computer, i dont know anything about computers. is that a dell thing?
#463 [15:50] <Capfan67> belladill, The Alienware M17x lists as a Dell Product.
#464 [15:50] <Capfan67> belladill, https://www.dell.com/support/home/us/en/04/product-support/product/alienware-m17x/drivers
#465 [15:50] <belladill> ah ok thank you
#466 [15:51] <belladill> where do i find the service code?
#467 [15:51] <belladill> sorry im pretty dumb with tech
#468 [15:51] <Capfan67> belladill, It should be on the bottom of the laptop.
#469 [15:52] <belladill> thanks
#470 [15:53] <belladill> what's the difference between a "service tag" and an "express service code"
#471 [15:54] <Capfan67> belladill, They lead to the same place. Service Tag is shorter and includes letters. It's likely what you want. Express Service Code is used when calling in on the phone.
#472 [15:55] <belladill> ah gotcha
#473 [16:00] <Capfan67> belladill, Another volunteer is going to take over, as I must go now. Best of luck!
#474 [16:00] <urielsalis> hi belladill
#475 [16:00] <belladill> hello!
#476 [16:00] <belladill> you guys are awesome operators thank you so much for the help
#477 [16:00] <belladill> hopefully this works lol
#478 [16:01] <urielsalis> belladill, if it doesnt, I have another idea :P
#479 [16:01] <belladill> ah sweet, thanks :)
#480 [16:02] <belladill> ill keep you posted then
#481 [16:02] <urielsalis> belladill, mind that while installing the driver your screen might flash and change sizes. This is normal, wait for it to finish
#482 [16:02] <belladill> thanks of the heads up, i wouldve freaked out
#483 [16:03] <urielsalis> belladill, yeah, imagine you are changing the way that windows communicates with the part of your pc that renders your screen. Its pretty amazing you can do that while its in use
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#485 [16:06] * stokeddalucard [webchat@cpe-66-67-82-109.twcny.res.rr.com] has joined #minecrafthelp
#486 [16:06] * belladill2 [webchat@246.sub-174-234-193.myvzw.com] has joined #minecrafthelp
#487 [16:07] <belladill2> my chat crashed pls tell me you are still here
#488 [16:07] <urielsalis> belladill2, yep, always here
#489 [16:07] <urielsalis> belladill2, is the driver installed?
#490 [16:07] <belladill2> ah thank gosh, it said that the "transport closed"
#491 [16:07] <belladill2> oh well
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#493 [16:08] <stokeddalucard> minecraft keeps crashing when i try to play 1.13.2 anyone know how to fix this?
#494 [16:09] <urielsalis> ??> stokeddalucard launcher/log
#495 [16:09] <Absol> stokeddalucard: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#496 [16:10] * belldilla3 [webchat@246.sub-174-234-193.myvzw.com] has joined #minecrafthelp
#497 [16:10] <belldilla3> it did it again, and no it isnt downloaded yet
#498 [16:10] <belldilla3> i have 4 drivers to download
#499 [16:11] <urielsalis> belldilla3, no problem, make sure to restart your pc after you finished installing all of them
#500 [16:11] <belldilla3> cool beans, will do
#501 [16:11] * yep [webchat@dhcp-24-4c-7-ee-1d-d3.cpe.frontlinebackoffice.ca] has joined #minecrafthelp
#502 [16:11] <yep> hi everyone!
#503 [16:11] <urielsalis> hi yep
#504 [16:12] <yep> i have a really old account, from back in 2011, and it looks like it was hacked
#505 [16:12] <yep> i kind of want to play minecraft, so i was wondering if it's possible to log a ticket, buy another copy, then refund this second copy when my first account is restored
#506 [16:12] <stokeddalucard> sorry my log info
#507 [16:12] <stokeddalucard> is here https://paste.ubuntu.com/p/ynbzMYSBT9/
#508 [16:13] <urielsalis> yep, I dont think that would work, as refunds do have a cost for Mojang. But we are not Mojang so we cant tell you for sure
#509 [16:13] <urielsalis> ??> stokeddalucard info/vars
#510 [16:13] <Absol> stokeddalucard: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#511 [16:13] <Absol> stokeddalucard: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#512 [16:13] <Absol> stokeddalucard: Restart your PC and come back to the channel for assistance removing the software that added it
#513 [16:13] <yep> hmm. i wonder if i can tweet them or something
#514 [16:14] <yep> the support wait time is brutal
#515 [16:14] <urielsalis> yep, for things like this its only via email
#516 [16:14] <urielsalis> yep, and yep, holidays in europe + all the people gifting the game on christmas has created quite a backlog
#517 [16:14] <yep> that's a shame. i don't really want to wait to play! =D
#518 [16:14] <stokeddalucard> i added it so that i could run my paper server though
#519 [16:15] <urielsalis> stokeddalucard, 1) -Xms sets the MINIMUM that should always be allocated, its useless and if you dont have enough memory it makes you crash
#520 [16:15] <urielsalis> stokeddalucard, 2) _JAVA_OPTIONS affect all java programs, instead of just that one
#521 [16:15] <stokeddalucard> ohhhh lol
#522 [16:17] <stokeddalucard> so if i have a 12gb paper mc server i dont have to have _java_options: xms12288m
#523 [16:18] <stokeddalucard> i am running 32gb of ram so i should have plenty of ram
#524 [16:18] * Agentdude [webchat@c-73-20-14-13.hsd1.ut.comcast.net] has joined #minecrafthelp
#525 [16:18] <urielsalis> stokeddalucard, in the script you use to run it just put -Xmx12G
#526 [16:18] <urielsalis> stokeddalucard, not xms
#527 [16:19] <Agentdude> hello
#528 [16:19] <urielsalis> ??> stokeddalucard mp/server-setup
#529 [16:19] <Absol> stokeddalucard: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#530 [16:19] <stokeddalucard> ok i will try that thanks
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#532 [16:21] <Agentdude> hello
#533 [16:21] <urielsalis> hi Agentdude
#534 [16:21] <Agentdude> can you help me
#535 [16:22] * Julia [webchat@d23-17-211-78.abhsia.telus.net] has joined #minecrafthelp
#536 [16:22] <urielsalis> Agentdude, with?
#537 [16:22] <Agentdude> someone hacked my account and changed my name to a really bad name
#538 [16:23] <Agentdude> can I switch my name please
#539 [16:23] * Julia is now known as Aumakua
#540 [16:23] <urielsalis> ??> Agentdude account/send-email
#541 [16:23] <Absol> Agentdude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#542 [16:23] <Absol> Agentdude: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#543 [16:23] * PEDRO [webchat@b5deec52.virtua.com.br] has joined #minecrafthelp
#544 [16:23] * cookieala [webchat@24.115.28.224.res-cmts.sth3.ptd.net] has joined #minecrafthelp
#545 [16:23] <PEDRO> HELLO
#546 [16:23] * cookieala [webchat@24.115.28.224.res-cmts.sth3.ptd.net] has quit. (Client Quit)
#547 [16:24] * Aumakua [webchat@d23-17-211-78.abhsia.telus.net] has quit. (Client Quit)
#548 [16:24] <PEDRO> CAN SOMEONE HELP ME?
#549 [16:24] <Agentdude> i'm confused
#550 [16:24] <urielsalis> PEDRO, hi, turn off the caps please
#551 [16:24] <urielsalis> Agentdude, with?
#552 [16:25] <Agentdude> what I had to do
#553 [16:25] <urielsalis> Agentdude, follow the instructiosn Absol gave you
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#555 [16:25] <stokeddalucard> ok that fixed that but i have one other issue log file here https://paste.ubuntu.com/p/twy43TJ3Fs/
#556 [16:26] <urielsalis> ??> stokeddalucard tools/hjt
#557 [16:26] <Absol> stokeddalucard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#558 [16:26] <Absol> stokeddalucard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#559 [16:26] <PEDRO> ok I stayed a while without logging into my account mojang now I can not enter it because it says the password is wrong, and you do not send the email to reset my email
#560 [16:26] <urielsalis> ??> PEDRO account/send-email
#561 [16:26] <Absol> PEDRO: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#562 [16:26] <Absol> PEDRO: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#563 [16:27] * Dire [sid231118@id-231118.stonehaven.irccloud.com] has joined #minecrafthelp
#564 [16:28] <stokeddalucard> ok net logfile https://paste.ubuntu.com/p/vD3cJjnprR/
#565 [16:29] <Agentdude> well it did not work so thanks anyways Bye
#566 [16:31] <PEDRO> I do not have any of the following items: transaction ID and / or gift code, for the following items I activated the present codec of minecraft in 2004 as I will have this code and another I did not do any transaction
#567 [16:31] <urielsalis> ??> stokeddalucard av/adwcleaner
#568 [16:31] <Absol> stokeddalucard: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#569 [16:31] <Absol> stokeddalucard: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#570 [16:31] <urielsalis> ??> stokeddalucard net/hamachi
#571 [16:31] <Absol> stokeddalucard: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#572 [16:31] <Absol> stokeddalucard: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#573 [16:31] <urielsalis> ??> PEDRO account/trans-id
#574 [16:31] <Absol> PEDRO: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#575 [16:31] <stokeddalucard> ok will do
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#577 [16:35] * belladilla4 [webchat@246.sub-174-234-193.myvzw.com] has joined #minecrafthelp
#578 [16:35] <belladilla4> my computer did not like being updated the restart took forever
#579 [16:36] <belladilla4> im testing minecraft right now so we will see if it worked
#580 [16:36] <PEDRO> I already looked at this, but I do not know what to do. I'm not sure if I'm going to do it. in the spam box I already looked at everything I have 2 accounts of minecraft the other was also changed the password I was able to recover it using the email of the reset and everything went well now the second one is giving this problem it will be if someo
#581 [16:36] <PEDRO> ne can solve my problem please?
#582 [16:36] <urielsalis> PEDRO, we are not Mojang
#583 [16:36] <urielsalis> PEDRO, contact them with the link we gave you
#584 [16:38] <PEDRO> My god I entered here through the mojang that confusion and this ;-;
#585 [16:38] * carbothecat [webchat@ip72-218-57-136.hr.hr.cox.net] has joined #minecrafthelp
#586 [16:38] <PEDRO> send me the link again
#587 [16:38] <urielsalis> ??> PEDRO info/volunteer
#588 [16:38] <Absol> PEDRO: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#589 [16:38] <urielsalis> ??> PEDRO account/send-email
#590 [16:38] <Absol> PEDRO: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#591 [16:38] <Absol> PEDRO: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#592 [16:39] * denniswoud [webchat@ftth-ap5-157-97-52-79.netvisit.nl] has joined #minecrafthelp
#593 [16:39] <denniswoud> He
#594 [16:40] <carbothecat> Hello! I have a question regarding a password reset.
#595 [16:40] * dami [webchat@190.209.37.150] has joined #minecrafthelp
#596 [16:40] <denniswoud> Hello, I had a question about not able to log into minecraft. I tried to log in but my email and password are not able to reset
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#598 [16:41] * stokeddalucard [webchat@cpe-66-67-82-109.twcny.res.rr.com] has joined #minecrafthelp
#599 [16:41] <stokeddalucard> ok i am back
#600 [16:41] <denniswoud> Can someone of you change it from: Dennisvanhelten@gmailcom to stijnkobus@hotmail.nl
#601 [16:41] * PEDRO [webchat@b5deec52.virtua.com.br] has quit. (Quit: webchat.esper.net)
#602 [16:41] <urielsalis> denniswoud, this is a public channel
#603 [16:41] <urielsalis> denniswoud, and we are not Mojang
#604 [16:42] <denniswoud> 7215 to the sam
#605 [16:42] <urielsalis> ??> denniswoud account/send-email
#606 [16:42] <Absol> denniswoud: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#607 [16:42] <Absol> denniswoud: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#608 [16:42] <Diamondgetter47> when logging in getting a message saying could not connect to server in the launcher and when trying to login on mojang account website and the mincecraft.net website it doesnt work
#609 [16:42] <dami> my minecraft after downloading the data of a version tells me that it has an error, what can I do ???
#610 [16:42] <denniswoud> How can I delete messages?
#611 [16:42] <urielsalis> ??> Diamondgetter47 tools/hjt
#612 [16:42] <Absol> Diamondgetter47: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [16:42] <Absol> Diamondgetter47: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#614 [16:42] <urielsalis> dami, what error?
#615 [16:42] <urielsalis> denniswoud, you cant
#616 [16:42] <stokeddalucard> i ran the adwcleaner ran a scan then clean then restarted
#617 [16:42] <stokeddalucard> do you need a new logfile?
#618 [16:43] <urielsalis> stokeddalucard, nope, does the game work now?
#619 [16:43] <urielsalis> stokeddalucard, nope, does the game work now?
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#621 [16:43] <stokeddalucard> it does but if i alt tab to a different app it still crashes
#622 [16:43] <urielsalis> stokeddalucard, it only happens when you are in fullscreen?
#623 [16:44] <stokeddalucard> i can try not in fullscreen give me a minute
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#626 [16:47] * Mags [webchat@176.20.167.166] has joined #minecrafthelp
#627 [16:47] <Mags> i can't remember my login to my account, it's been like 6 years since i played
#628 [16:48] * Diamondgetter47 [webchat@138.221.202.62.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#629 [16:48] <urielsalis> ??> Mags account/send-email
#630 [16:48] <Absol> Mags: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#631 [16:48] <Absol> Mags: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#632 [16:49] <stokeddalucard> yes it only happens in fullscreen
#633 [16:50] <urielsalis> ??> stokeddalucard win/dxdiag
#634 [16:50] <Absol> stokeddalucard: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#635 [16:50] <Diamondgetter47> cant login on launcher because i get a message saying could not connect to server and when im logging in on the website i also get an error message
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#637 [16:50] <stokeddalucard> ok thank you i will check that out
#638 [16:51] * Mags [webchat@176.20.167.166] has quit. (Client Quit)
#639 [16:53] <stokeddalucard> ok dxdiag https://paste.ubuntu.com/p/CXyFNQcDmm/
#640 [16:55] <urielsalis> stokeddalucard, nothing looks wrong there, must be windows just being stupid with fullscreen apps like it always was
#641 [16:57] <stokeddalucard> Ok lol i really appreciate all of yalls help i hope all of you have a wonderful night and you all have my gratitude.
#642 [16:57] * stokeddalucard [webchat@cpe-66-67-82-109.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#643 [17:06] * Tacoz444 [webchat@24-138-176-166.eastlink.ca] has joined #minecrafthelp
#644 [17:08] <Tacoz444> i require help to transfer my Java edition of the game to the windows 10 edition. I find it outrageous to have to pay for the game twice to play with other people, while Mojang could have gave us ( Java edition owners ) a licence for the windows 10 editon, or a code to get the game.
#645 [17:09] * buttle [webchat@194-207-107-14.static.kc.net.uk] has joined #minecrafthelp
#646 [17:09] <buttle> hello
#647 [17:10] * buttle [webchat@194-207-107-14.static.kc.net.uk] has quit. (Client Quit)
#648 [17:13] * joeneedshelp [webchat@tx-71-52-78-8.dhcp.embarqhsd.net] has joined #minecrafthelp
#649 [17:15] <joeneedshelp> i have a mojang account and i know the email problem is i lost the email password since i made a google account well the yahoo account was possible to reset but i would need to have the phone number i used for that account. i just want acess to my mojang acount so i can log on and then get my minecraft back then switch it to my gmail so i dont lose
#650 [17:15] <joeneedshelp> it again
#651 [17:15] <joeneedshelp> i dont have the old phone to reset the yahoo password
#652 [17:26] * Tim5 [webchat@c-73-20-14-13.hsd1.ut.comcast.net] has joined #minecrafthelp
#653 [17:27] <Tim5> hello
#654 [17:27] <urielsalis> Tim5, hi, I suppose you sent the email to Mojang?
#655 [17:27] <Tim5> i think
#656 [17:28] <urielsalis> Tim5, then wait for them to answer
#657 [17:28] <Tim5> can you do the thing again just incase
#658 [17:28] <urielsalis> Tim5, what thing?
#659 [17:28] <Tim5> the link
#660 [17:29] <cities7> Tacoz444: they did give a free code for the longest time but I think that has expired now.
#661 [17:29] <Tacoz444> link?
#662 [17:29] <urielsalis> cities7, Tacoz444 if you bought it before the 17th of october, you have the code in your account page
#663 [17:30] <urielsalis> Tacoz444, in account.mojang.com/me
#664 [17:30] <urielsalis> Tacoz444, and its not the same game, its a different team and completely new code
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#670 [18:16] <conlan> i cant login
#671 [18:17] <conlan> please help me
#672 [18:32] * edawg [webchat@47-222-113-42.terlcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#673 [18:32] <edawg> #minecrafthelp
#674 [18:33] <edawg> #minecrafthelp I cant log in
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#677 [18:45] <DannyBoyGaming> Hey I cant figure out how to fix when my game crashes and it says pixels format not accelerated
#678 [18:45] <DannyBoyGaming> I need help
#679 [19:00] <thgilfodrol> ??> DannyBoyGaming win/dxdiag
#680 [19:00] <Absol> DannyBoyGaming: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#682 [19:22] <wisqle> it couldn't send to my account email when i rest my password
#683 [19:23] <wisqle> why ?
#684 [19:23] <wisqle> why ?
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#689 [19:56] <Saddam> My minecraft launcher immediately shuts down every time I open it, how can I fix it?
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#691 [20:04] * robert [webchat@108.62.202.211] has joined #minecrafthelp
#692 [20:05] <robert> every time i try to log in it says error cannot connect to server
#693 [20:07] * eeeee [webchat@ip68-109-177-40.ph.ph.cox.net] has joined #minecrafthelp
#694 [20:07] <eeeee> I need help
#695 [20:08] <eeeee> everytime i type in a new server Ip i cant connect??
#696 [20:08] <eeeee> everytime i type in a new server Ip i cant connect??
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#702 [20:42] * skiddy [webchat@mta-107-13-129-169.nc.rr.com] has joined #minecrafthelp
#703 [20:42] <skiddy> I need help
#704 [20:42] <skiddy> and happy new years
#705 [20:44] <CubeTheThird> skiddy, what's up?
#706 [20:45] <skiddy> hey um so i have xbox one edition okay?
#707 [20:46] <CubeTheThird> skiddy, ok. just letting you know we're most knowledgeable with the Java edition here. Not to say we can't help you, but just putting that out there
#708 [20:47] <skiddy> alright well it says i can get the new one for free but when i click on it it doesnt lemme get it for free
#709 [20:47] <CubeTheThird> skiddy, click? click where?
#710 [20:47] <skiddy> like when i launch one editon it says get new minecraft for me so i go to that
#711 [20:48] <CubeTheThird> skiddy, hmm. so when you try to upgrade it, nothing happens?
#712 [20:48] <skiddy> yeah it makes me pay
#713 [20:49] <CubeTheThird> skiddy, ohh. That's something you'll need to contact Xbox support about in that case
#714 [20:49] <skiddy> dang alright
#715 [20:50] <skiddy> is there way i could get a code for it if i send proof or sum or can u not do that cause its frusterating
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#717 [20:50] * Proota [webchat@ip68-99-108-59.hr.hr.cox.net] has joined #minecrafthelp
#718 [20:50] <Proota> hi
#719 [20:51] <Proota> impossible to log in and never received link on email
#720 [20:51] <CubeTheThird> skiddy, well because the purchase of the xbox one edition was through Microsoft/Xbox live, they'd be the ones to do that. In any case, we're volunteers here, and don't work for Mojang or Microsoft
#721 [20:51] <CubeTheThird> Proota, to password reset?
#722 [20:51] <skiddy> yeah ik sorry have a good day
#723 [20:51] <Proota> yes
#724 [20:51] <skiddy> ALL OF U
#725 [20:52] <Proota> thakns skiddy
#726 [20:52] <CubeTheThird> Proota, how long have you been waiting for the email?
#727 [20:52] <zabmac12> Hi- We just loaded MC on to my PC windows 7 and downloaded the newest version of Java but it crashes every time it starts. I'm thinking of returning it if we can't get it going...
#728 [20:52] <Proota> 1/2 hour
#729 [20:53] <CubeTheThird> Proota, ok. We've in some cases seen it take upwards of an hour to get it. I recommend you wait a bit longer. If not then, you'll have to contact Mojang about this issue
#730 [20:53] <CubeTheThird> ??> Proota mojang/email
#731 [20:53] <Absol> Proota: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#732 [20:53] <Absol> Proota: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#733 [20:53] <CubeTheThird> zabmac12, do you get a crash report?
#734 [20:54] <zabmac12> No - just frozen screen..
#735 [20:55] <CubeTheThird> zabmac12, like, you press play, the game window comes up, then it freezes?
#736 [20:56] <zabmac12> Yup. We can't see anything, get killed, and that's the end.
#737 [20:57] <CubeTheThird> zabmac12, ok. Sounds like a graphics driver issue
#738 [20:57] <CubeTheThird> ??> zabmac12 win/dxdiag
#739 [20:57] <Absol> zabmac12: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#741 [20:57] <zabmac12> Thanks so much! Really appreciate it!
#742 [20:57] <zabmac12> Thanks so much! Really appreciate it!
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#745 [21:31] <Matt0> Hello i'm not able to reset my minecraft password because i'm not receiving the email
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#749 [21:49] <Jynx> Is the java edition and/or windows 10 edition able to play with a ps4 player?
#750 [21:49] <CubeTheThird> Jynx, unfortunately not
#751 [21:50] <Jynx> Thanks
#752 [21:50] <CubeTheThird> Jynx, sadly, Sony has not had a good reputation of allowing cross platform multiplayer
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#756 [22:35] <alie> Hi. I tried logging into my Minecraft account from a few years back, and it wouldn't let me. So I sent a reset password email, and that didn't go through... Do you know what the problem could be?
#757 [22:35] <Andrio> alie, did you check your spam folder?
#758 [22:35] <alie> Yes.
#759 [22:35] <Andrio> alie, possibly your account was stolen.
#760 [22:36] <Andrio> Or possibly your email provider is blocking the mail; some of them have been known to do that
#761 [22:36] <alie> Is there any way to tell? Also, I've considered that my account might have been terminated due to inactivity-- could that be a possibility?
#762 [22:36] <Andrio> I believe it is not.
#763 [22:37] <alie> Should I try sending the reset email again?
#764 [22:39] <Andrio> ??> alie account/send-email
#765 [22:39] <Absol> alie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#766 [22:39] <Absol> alie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#767 [22:39] <alie> Thank you.
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#769 [22:57] <Husty> ...
#770 [23:08] * catgjstanf [webchat@n175-36-251-90.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#771 [23:09] <catgjstanf> Hello, is there anyone here who can tell me if there
#772 [23:09] <catgjstanf> is a way to view my email?
#773 [23:09] <catgjstanf> To see which email I used in the account?
#774 [23:09] <thgilfodrol> catgjstanf: not directly, unfortunately
#775 [23:09] <thgilfodrol> ??> catgjstanf account/forgot-email
#776 [23:09] <Andrio> ...
#777 [23:09] <Absol> catgjstanf: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#778 [23:10] <catgjstanf> I shall try that, thank you!
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#782 [23:15] <Husty> Okay so uh I bought this account from my friend a few months ago since he quit the game. I didn't know the security questions so I could change his name and stuff so I messaged him and didn't get a reply. I emailed mojang about it yesterday and since then the password has been changed and I don't really know what to do here since they won't actuall
#783 [23:15] <Husty> y respond to my original email for a few weeks
#784 [23:17] * Pixie [webchat@120.22.107.186] has joined #minecrafthelp
#785 [23:17] <Pixie> Hello! I have a question regarding MCPE custom skins?
#786 [23:19] <Pixie> Whenever I try to change my custom skin, it turns invisible, therefore not letting me on any servers or worlds. I tried restarting my device and reinstalling, but still, the same. Can you please let me know how to fix this issue so my custom skins are visible again? Thank you.
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