#1 [00:03] * Aarush2b [webchat@abts-north-dynamic-254.129.69.182.airtelbroadband.in] has joined #minecrafthelp
#2 [00:03] <Aarush2b> Hi esper
#3 [00:04] <Aarush2b> My minecraft keeps crashing for some reason, and it keeps going till the launcher, then the screen where you choose which world to play in. When I select any world, it goes on for some time with a blank blue screen and then crashes. I have the crash report.
#4 [00:05] <mattym> ??> Aarush2b paste
#5 [00:05] <Absol> Aarush2b: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#6 [00:05] <Aarush2b> Paste the crash report?
#7 [00:05] <mattym> Aarush2b, Provide the report via the instructions Absol provided.
#8 [00:05] <Aarush2b> k
#9 [00:07] <Aarush2b> https://paste.ubuntu.com/p/z6FZBtKPHz/
#10 [00:07] <Aarush2b> link
#11 [00:07] <mattym> Aarush2b, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#12 [00:09] <Aarush2b> They're off
#13 [00:09] <mattym> Aarush2b, Was it already?
#14 [00:09] <Aarush2b> Yes
#15 [00:09] <mattym> ??> Aarush2b win/dxdaig
#16 [00:09] <mattym> ??> Aarush2b win/dxdiag
#17 [00:09] <Aarush2b> whaaaa
#18 [00:09] <Absol> Aarush2b: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#19 [00:12] <Aarush2b> https://paste.ubuntu.com/p/2DCHdH8Z8y/
#20 [00:12] <Aarush2b> Here
#21 [00:13] <Aarush2b> mattym i sent it
#22 [00:14] <mattym> Aarush2b, Just hang on a moment.
#23 [00:14] <Aarush2b> Ok sorry
#24 [00:14] <mattym> Aarush2b, Download and Install the 2nd .exe file from this page https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#25 [00:15] <Aarush2b> Uhh... Is it free?
#26 [00:16] <mattym> Aarush2b, Yes
#27 [00:16] <Aarush2b> Wait so this is a 64 bit computer?
#28 [00:16] <mattym> Aarush2b, Yes
#29 [00:17] <Aarush2b> oh
#30 [00:17] <Aarush2b> Downloaded, do I run it?
#31 [00:17] <mattym> Aarush2b, Yes
#32 [00:18] <mattym> Aarush2b, It will install a driver update and let you know when its done.
#33 [00:18] <mattym> Aarush2b, When its said the installation is complete, it may ask to restart the PC, do so if it does.
#34 [00:18] <Aarush2b> Okay
#35 [00:19] <Aarush2b> Well I'll be back once it restarts
#36 [00:21] * Aarush2b [webchat@abts-north-dynamic-254.129.69.182.airtelbroadband.in] has joined #minecrafthelp
#37 [00:21] <Aarush2b> Okay using a different computer
#38 [00:22] <Aarush2b> mattym something seems to be wrong
#39 [00:23] <Aarush2b> wait it's okay
#40 [00:25] * Sky [webchat@123.136.112.207] has joined #minecrafthelp
#41 [00:26] <Sky> hello
#42 [00:27] <Sky> i got download error for patchy 1.1
#43 [00:27] <mattym> ??> Sky error/download
#44 [00:27] <Absol> Sky: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#45 [00:27] <Sky> i have none of them
#46 [00:28] <mattym> ??> Sky tools/hjt
#47 [00:28] <Absol> Sky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [00:28] <Absol> Sky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [00:28] * Aarush2b4 [webchat@abts-north-dynamic-254.129.69.182.airtelbroadband.in] has joined #minecrafthelp
#50 [00:28] <Aarush2b4> k im back
#51 [00:28] * Aarush2b [webchat@abts-north-dynamic-254.129.69.182.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#52 [00:28] <mattym> Aarush2b4, Try running the game again.
#53 [00:30] <Aarush2b4> the computers a little slow so it may take some time
#54 [00:31] <Sky> here
#55 [00:31] <Sky> https://paste.ubuntu.com/p/Kc8cK4JC49/
#56 [00:31] <mattym> Sky, What is the full error you get?
#57 [00:32] <Aarush2b4> no way it works
#58 [00:32] <Sky> Failed to download file. patchy-1.1.jar
#59 [00:32] <Aarush2b4> ill play for 5 mins to check
#60 [00:32] <mattym> Sky, Can you hit the more info or show all button. And get the full error it shows there.
#61 [00:33] <Sky> Name: patchy-1.1.jar
#62 [00:33] <Sky> URL: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#63 [00:33] <Sky> Error details: UNKNOWN/-118
#64 [00:33] <Sky> Filename on disk: patchy-1.1.jar
#65 [00:33] <Sky> Path: C:/Users\sscri\AppData\Roaming\.minecraft\libraries\com/mojang/patchy/1.1/patchy-1.1.jar
#66 [00:33] <Sky> Exists: false
#67 [00:33] <Sky> there
#68 [00:34] <Aarush2b4> i mean it keeps working but it freezes every like 2 secs
#69 [00:34] <mattym> Sky, Any chance you are low on space on the computer.
#70 [00:35] <mattym> Aarush2b4, The hardware is sorta old.
#71 [00:35] <Sky> nope, still have 400+ gb
#72 [00:36] <thgilfodrol> Sky: what happens if you visit https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar in a browser?
#73 [00:37] <mattym> Sky, Are you using any Proxy or VPN software?
#74 [00:37] <tyteen4a03> mattym: avira @Sky
#75 [00:38] <tyteen4a03> also, EasyTether
#76 [00:41] <Sky> im using my mobile hotspot right now
#77 [00:41] <Sky> and i cant reach the site too
#78 [00:51] <Aarush2b4> mattym its working, tysm!
#79 [00:52] * Charly [webchat@104.207.83.218] has joined #minecrafthelp
#80 [00:53] <Charly> We have got an Apple TV in order to play Minecraft for my son. We bought the game on the iPad but impossible to see it in the App Store on the Apple TV . Can you advise me please ?
#81 [00:53] * Sky [webchat@123.136.112.207] has quit. (Quit: webchat.esper.net)
#82 [00:55] <mattym> Charly, The Apple TV version was discontinued.
#83 [00:56] * Charly [webchat@104.207.83.218] has quit. (Client Quit)
#84 [00:58] * Charly [webchat@104.207.83.218] has joined #minecrafthelp
#85 [00:58] * Sky [webchat@123.136.112.207] has joined #minecrafthelp
#86 [00:59] <Charly> Thank you for the answer about Minecraft on Apple TV. The Apple TV version has been discontinued for ever or it’s a temporary measure ?
#87 [00:59] * Sky [webchat@123.136.112.207] has quit. (Client Quit)
#88 [01:00] <mattym> Charly, When it was done, nothing was said about it being temporary. But there is no way to know for sure.
#89 [01:01] <Charly> ok that’s really desspointing for my boy. Thank you
#90 [01:01] * Charly [webchat@104.207.83.218] has quit. (Client Quit)
#91 [01:02] * Dean [webchat@mobile-107-77-221-217.mobile.att.net] has joined #minecrafthelp
#92 [01:02] <Dean> I purchased Minecraft for my computer can I also load it to play on my phone
#93 [01:02] <mattym> Dean, No
#94 [01:03] <Dean> Find my laptop just died how about my tablet can I use it on it?
#95 [01:03] <mattym> Dean, No
#96 [01:03] <Dean> That sucks
#97 [01:04] <Dean> Thx
#98 [01:04] * Dean [webchat@mobile-107-77-221-217.mobile.att.net] has quit. (Client Quit)
#99 [01:12] * Sky [webchat@123.136.112.207] has joined #minecrafthelp
#100 [01:13] * xz333 [webchat@174-134-15-134.res.bhn.net] has joined #minecrafthelp
#101 [01:14] <xz333> Hello I have the Java eddition of mminecraft how do i go about getting the better together update? is it a separate purchase
#102 [01:16] <thgilfodrol> xz333: the better together update was only for bedrock editions, not java
#103 [01:17] <xz333> does that mean i would have to repurchase the game on windows?
#104 [01:18] <thgilfodrol> xz333: for crossplay between (most) bedrock editions you'll need a copy of the game on a supported platform, yes
#105 [01:18] <thgilfodrol> xz333: the Windows 10 edition is one such example
#106 [01:18] <xz333> ok thank you for the clarification
#107 [01:19] <thgilfodrol> xz333: no problem, good luck
#108 [01:19] * xz333 [webchat@174-134-15-134.res.bhn.net] has quit. (Quit: webchat.esper.net)
#109 [01:19] * Sarco03 [webchat@114.75.60.109] has joined #minecrafthelp
#110 [01:19] * Sarco03 [webchat@114.75.60.109] has joined #minecrafthelp
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#112 [02:05] * CANYON [webchat@mobile-107-77-198-140.mobile.att.net] has joined #minecrafthelp
#113 [02:05] <CANYON> hello
#114 [02:05] * Ved [webchat@pool-96-248-210-151.nrflva.fios.verizon.net] has joined #minecrafthelp
#115 [02:05] <Ved> hey i need some help
#116 [02:06] <CANYON> hello I need some help
#117 [02:06] <Ved> im trying to download somthing and it says it cantfind optifine
#118 [02:06] * Ved [webchat@pool-96-248-210-151.nrflva.fios.verizon.net] has quit. (Client Quit)
#119 [02:10] * canyon3 [webchat@mobile-107-77-198-140.mobile.att.net] has joined #minecrafthelp
#120 [02:10] <canyon3> hello
#121 [02:12] * canyon3 [webchat@mobile-107-77-198-140.mobile.att.net] has quit. (Client Quit)
#122 [02:12] * CANYON [webchat@mobile-107-77-198-140.mobile.att.net] has quit. (Quit: webchat.esper.net)
#123 [02:13] * avery [webchat@104-8-118-147.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#124 [02:13] <avery> i have a small problem
#125 [02:23] * star_nine [webchat@14.34.182.119] has joined #minecrafthelp
#126 [02:25] * star_nine [webchat@14.34.182.119] has quit. (Client Quit)
#127 [02:26] * CNSLadder123 [webchat@36.83.14.103] has joined #minecrafthelp
#128 [02:26] <CNSLadder123> dad
#129 [02:27] <CNSLadder123> hallo
#130 [02:27] * CNSLadder123 [webchat@36.83.14.103] has quit. (Client Quit)
#131 [02:32] * star_nine [webchat@14.34.182.119] has joined #minecrafthelp
#132 [02:36] <star_nine> Hi. i'm star_nine from korea.
#133 [02:36] <star_nine> I created a Mycraft account three years ago.But you've deleted the email you used to create that account. So I can not find my account. So what should I do now? You can not play the game you bought for money. Can you help me? I understand English very well. I'm using a translator.
#134 [02:39] <star_nine> May I speak in Korean if it is okay?
#135 [02:42] * avery [webchat@104-8-118-147.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#136 [02:50] <star_nine> what?
#137 [02:53] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#138 [02:55] * sara7 [webchat@94.59.227.99] has joined #minecrafthelp
#139 [02:55] <sara7> mm hi
#140 [02:55] <sara7> sorry but i want help
#141 [02:56] <sara7> i won this acc but idk how to change this skin
#142 [02:56] <sara7> it's very old
#143 [02:56] <sara7> my skin
#144 [02:57] * sara7 [webchat@94.59.227.99] has quit. (Client Quit)
#145 [03:15] * Zaq [webchat@ip70-188-43-203.rn.hr.cox.net] has joined #minecrafthelp
#146 [03:16] * Zaq [webchat@ip70-188-43-203.rn.hr.cox.net] has quit. (Client Quit)
#147 [03:27] <star_nine> sorry. I don't understand english.
#148 [03:27] <star_nine> I'm korean. sorry.
#149 [03:51] <star_nine> 거기 누구 없어요?
#150 [03:51] <star_nine> 나 좀 도와줘요
#151 [03:51] <star_nine> 나 좀 도와줘요
#152 [03:54] * star_nine [webchat@14.34.182.119] has left #minecrafthelp
#153 [04:18] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#154 [04:22] * IVgorm [webchat@37-247-3-52.customers.ownit.se] has joined #minecrafthelp
#155 [04:22] <IVgorm> Hello, when i try to login to my account it says "unknown email" and i can't resert my password. Any help?'
#156 [04:23] <Greymagic27> ??> IVgorm account/send-email
#157 [04:23] <Absol> IVgorm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#158 [04:23] <Absol> IVgorm: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#159 [04:23] <IVgorm> Okay thanks :)
#160 [04:27] * vucibatina [webchat@80-109-6-59.cable.dynamic.surfer.at] has joined #minecrafthelp
#161 [04:28] <vucibatina> hi
#162 [04:28] <Greymagic27> vucibatina, Hi! How can we help?
#163 [04:28] <vucibatina> Hi!
#164 [04:28] <vucibatina> i was tryig to buy minecraft licence for my son
#165 [04:29] <vucibatina> so, ! used option sofort.com, is payment service of clarna
#166 [04:31] * alexa_cmr [webchat@pD9FF8561.dip0.t-ipconnect.de] has joined #minecrafthelp
#167 [04:31] <alexa_cmr> Hello?
#168 [04:31] <alexa_cmr> I need help
#169 [04:32] <alexa_cmr> Is someone here?
#170 [04:32] <Greymagic27> alexa_cmr, Hi! How can we help?
#171 [04:32] <vucibatina> after payment procedure, i got redirected back to the mojang page and it shows me "you have outstanding order...". After a while i tried again to get the licence, but it is still not active. Clarna debited my bank account. I tried to send a message to mojang, using form on the webpage, but got only autoresponder's answer, nothing else, it was few d
#172 [04:32] <vucibatina> ay ago..
#173 [04:32] <alexa_cmr> Gremagic27 I cant log in my Minecraft acc
#174 [04:33] <Greymagic27> alexa_cmr, What does it say when you try?
#175 [04:33] <Greymagic27> vucibatina, How many days was it since you sent the email?
#176 [04:33] <vucibatina> it was on the januarry 1.
#177 [04:34] <alexa_cmr> I want to change the passwort but I dont have the same e-mail adress anymore
#178 [04:34] <Greymagic27> Alright, They might take a little longer to awnser due to holidays vucibatina
#179 [04:34] <Greymagic27> ??> alexa_cmr account/send-email
#180 [04:34] <Absol> alexa_cmr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#181 [04:34] <Absol> alexa_cmr: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#182 [04:34] <vucibatina> hm.. ok thx
#183 [04:34] <alexa_cmr> I already send a email to mojang
#184 [04:35] <alexa_cmr> But I cant speak englisch well
#185 [04:35] <Greymagic27> alexa_cmr, Alright, You need to wait for them to reply now
#186 [04:35] <alexa_cmr> And I have 3 email adresses and I dont know wich one was it
#187 [04:36] <alexa_cmr> Hello?
#188 [04:36] <Greymagic27> ??> alexa_cmr account/email-missing
#189 [04:36] <Absol> alexa_cmr: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#190 [04:36] <Absol> alexa_cmr: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#191 [04:37] <Greymagic27> Wrong one
#192 [04:37] <Greymagic27> ??> alexa_cmr account/forgot-email
#193 [04:37] <Absol> alexa_cmr: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#194 [04:37] <Greymagic27> That's the correct one ^ lol
#195 [04:37] <alexa_cmr> Thank you sooo much guys!! ^^
#196 [04:37] <vucibatina> Greymagic27 ty for your time, I am outta now... my son will kill me :/
#197 [04:38] <Greymagic27> vucibatina, Haha, Good luck
#198 [04:38] * vucibatina [webchat@80-109-6-59.cable.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#199 [04:39] <alexa_cmr> I hope it will help
#200 [04:39] <alexa_cmr> Bcs minecraft is expensiv. And I dont want to buy a new card
#201 [04:40] <Greymagic27> alexa_cmr, They should be able to help :D
#202 [04:41] <alexa_cmr> But the Email I log with, is not mine anymore because I forgott the passwort. D:
#203 [04:41] <Greymagic27> That's why you need to email mojang :P
#204 [04:42] <alexa_cmr> I have done this. But i dont know if they can read it bcs my english is bad
#205 [04:42] <alexa_cmr> Can I write the Email in German?
#206 [04:42] <Greymagic27> I actully don't know on that one, wait for the english one to get a reply first and see what they say
#207 [04:43] <alexa_cmr> But if they can´t read the email, they will not response right?
#208 [04:44] <Greymagic27> They might respond saying they cant read it
#209 [04:45] * alexa_cmr [webchat@pD9FF8561.dip0.t-ipconnect.de] has joined #minecrafthelp
#210 [04:45] <alexa_cmr> Can you write it again? I was kicked out
#211 [04:46] <Greymagic27> They might respond saying they cant read it
#212 [04:46] <alexa_cmr> Okay I believe you
#213 [04:46] <alexa_cmr> Thank you soo much
#214 [04:46] <alexa_cmr> But should I write another one=
#215 [04:48] <alexa_cmr> hello?
#216 [04:48] <Greymagic27> alexa_cmr, No, wait for the reply to the one you sent
#217 [04:48] <alexa_cmr> Ok I will do
#218 [04:48] <alexa_cmr> greymagic27 Thank you! Have a great day! :)
#219 [04:50] <Greymagic27> You as well!
#220 [04:56] * cheatlng [webchat@dsl.49.149.136.225.pldt.net] has joined #minecrafthelp
#221 [04:56] <cheatlng> hi
#222 [04:56] <Greymagic27> cheatlng, Hi! How can we help?
#223 [04:57] <cheatlng> i recently changed my minecraft username from hhggffdd6 to DexonLoveRazer and I'm not happy
#224 [04:57] <Greymagic27> cheatlng, I'm sorry to hear that, you will have to wait 30 days before your able to change it again
#225 [04:58] <cheatlng> but i want to change it rn
#226 [04:58] <cheatlng> i was wrong
#227 [04:59] <Greymagic27> You can't :(
#228 [04:59] <Greymagic27> You have to wait 30 days
#229 [04:59] <cheatlng> ok
#230 [04:59] * Cedric [webchat@206.74.107.89] has joined #minecrafthelp
#231 [05:02] <Cedric> im trying to play (minecraft) 1.7.10-Forge10.13.4.1614-1.7.10 on java edition, but it says "failed to download file" please help\
#232 [05:03] <Greymagic27> Cedric, Does this happen when you try to launch normal minecraft?
#233 [05:03] <Cedric> no just an unexpected error
#234 [05:03] * IVgorm [webchat@37-247-3-52.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#235 [05:04] <Greymagic27> Can you send the full error on paste.ubuntu.com?
#236 [05:04] <Cedric> i can try
#237 [05:06] <cheatlng> what is mojang's mail
#238 [05:06] <Greymagic27> ??> cheatlng mojang/email
#239 [05:07] <Absol> cheatlng: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#240 [05:07] <Absol> cheatlng: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#241 [05:07] <cheatlng> thanks
#242 [05:09] <Cedric> should i go there?
#243 [05:09] <Greymagic27> Cedric, No, That was for cheatlng :P
#244 [05:10] <Cedric> sorry
#245 [05:10] <Greymagic27> Np
#246 [05:11] <Cedric> it was posed
#247 [05:11] <Cedric> posted*
#248 [05:11] <Greymagic27> Cedric, Can you send the url?
#249 [05:12] <Cedric> https://paste.ubuntu.com/p/pMfxQR85p3/
#250 [05:12] <Greymagic27> ??> Cedric launcher/log
#251 [05:12] <Absol> Cedric: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#252 [05:13] <cheatlng> are there capes in minecraft
#253 [05:14] <Greymagic27> Only for mojang employees or people who went to minecon cheatlng
#254 [05:14] <cheatlng> wait u get a minecon cape the people who went minecon
#255 [05:16] <cheatlng> i went in minecon like 2years with my brother
#256 [05:16] <Greymagic27> I don't know how it works :P I've never been
#257 [05:16] <cheatlng> ok
#258 [05:18] <Cedric> https://paste.ubuntu.com/p/mKQBymbVWv/
#259 [05:20] <Cedric> log
#260 [05:21] <Greymagic27> Can you do the steps again Cedric ?
#261 [05:22] <Cedric> steps?
#262 [05:22] <Greymagic27> To get the log
#263 [05:22] <Cedric> yeah
#264 [05:23] <Cedric> https://paste.ubuntu.com/p/KW5Dq5PBtx/
#265 [05:23] <Greymagic27> Cedric, And this does not happen with normal minecraft?
#266 [05:24] <Cedric> no log it just crashes
#267 [05:24] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#268 [05:24] <Cedric> i looked in my files the file does not exist in forge
#269 [05:24] <Greymagic27> Cedric, Try another version of 1.7.10 forge
#270 [05:27] <cheatlng> Cedric i can hook u up with another 1.7.10 forge
#271 [05:27] <Greymagic27> cheatlng, No need, he can just download it from the offical website
#272 [05:28] <cheatlng> some dont work i think thats wut happend to me
#273 [05:28] <Cedric> the 10.13.4.1448 version of forge simply dont load
#274 [05:29] <cheatlng> try the new one
#275 [05:29] * Corvus [webchat@c110-22-121-226.eburwd6.vic.optusnet.com.au] has joined #minecrafthelp
#276 [05:30] * Corvus is now known as Guest55886
#277 [05:30] <Cedric> same with .1558 version
#278 [05:30] <Greymagic27> Cedric, Do you get a crash or fail to download error when you launch vanilla?
#279 [05:30] <Cedric> crash
#280 [05:30] * Guest55886 is now known as Corvus
#281 [05:30] <cheatlng> its normal
#282 [05:30] <Greymagic27> Send a log of the crash for vanilla minecraft
#283 [05:30] <Cedric> none
#284 [05:30] <Cedric> it dont wanna make one
#285 [05:31] * cheatlng [webchat@dsl.49.149.136.225.pldt.net] has quit. (Quit: webchat.esper.net)
#286 [05:31] <Greymagic27> ??> Cedric launcher/log-txt
#287 [05:31] <Absol> Cedric: We need to see your full launcher log, which is created in the game directory.
#288 [05:31] <Absol> Cedric: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#289 [05:33] <Cedric> its not that, the log just dont load up in the game output
#290 [05:37] * yannikjac [webchat@dslb-178-005-136-143.178.005.pools.vodafone-ip.de] has joined #minecrafthelp
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#292 [05:39] * Cedric [webchat@206.74.107.89] has quit. (Quit: webchat.esper.net)
#293 [05:47] * Webchat_62798 [webchat@79-113-254-85.rdsnet.ro] has joined #minecrafthelp
#294 [05:47] * Espercorn kicked Webchat_62798 from #minecrafthelp (Reason: ebchat_62798 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#295 [06:05] * iizme [webchat@90.253.250.104] has joined #minecrafthelp
#296 [06:06] <iizme> Hi, I am trying to buy Minecraft java for my son
#297 [06:06] <iizme> But I keep getting 'credit card details wrong' message
#298 [06:07] <iizme> I am based in the UK, and have checked with my bank for any issues. They say I should be able to make the payment
#299 [06:08] <iizme> I prefer not to use a voucher as I understand that maybe I will have to use my credit card to confirm I am an adult anyway.
#300 [06:11] * iizme [webchat@90.253.250.104] has quit. (Quit: webchat.esper.net)
#301 [06:47] * ImLuccky [webchat@177.204.106.111.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#302 [06:47] <ImLuccky> hi
#303 [06:50] * frenshofficial [webchat@82-194-138-138.dyn.salzburg-online.at] has joined #minecrafthelp
#304 [06:51] <ImLuccky> my problem is in windows 8 , in hour if i try enter in minecraft he say if my graphics drivers no can charge , but i try install things for actually my drivers , but i don`t no what i need doing
#305 [06:51] <Andrio> ??> ImLuccky win/DXDiag
#306 [06:51] <Absol> ImLuccky: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#307 [06:52] <frenshofficial> hello, i have the following issue: a few years ago i have created an account with the email address masterginyt@gmail.com, but i deleted this mail. so no i cant change my mojang email bc i have not verified the old one.
#308 [06:53] <ImLuccky> i have do it this
#309 [06:53] <ImLuccky> now
#310 [06:53] <ImLuccky> what i need do it
#311 [06:54] <ImLuccky> i are with my link of ubuntu
#312 [06:54] <Andrio> frenshofficial, do you have a Minecraft profile name?
#313 [06:54] <frenshofficial> yes
#314 [06:54] <frenshofficial> it was mastergin and now it is frenshofficial
#315 [06:55] <Andrio> ImLuccky, show me please
#316 [06:55] <ImLuccky> https://paste.ubuntu.com/p/b8dTRc5x45/
#317 [06:55] <ImLuccky> that
#318 [06:55] <ImLuccky> help me please
#319 [06:55] <Andrio> frenshofficial, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#320 [06:55] <frenshofficial> thanks
#321 [06:59] <Andrio> ImLuccky, I'm afraid your PC isn't fully supported on Windows 8.1, so you will need to install an earlier version or use a newer PC
#322 [07:04] * nightstrQt [webchat@82.102.36.13] has joined #minecrafthelp
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#324 [07:10] * Bluessy [webchat@host86-128-134-229.range86-128.btcentralplus.com] has joined #minecrafthelp
#325 [07:12] <ImLuccky> my computer was windows vista but my dad took it to a store and they upgraded the system, can it be that
#326 [07:13] <Andrio> ImLuccky, yes.
#327 [07:13] * ImLuccky [webchat@177.204.106.111.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#328 [07:13] <Bluessy> Hi! I've had a legacy account for years that i got as a present, the email it's attached to no longer exists and i have no proof of sale, i can still log into it and play using it but i cannot change the password or my skin or any other account variables. will I be able to migrate my account so i can finally change my password?
#329 [07:13] <Andrio> ??> Bluessy account/trans-ID
#330 [07:13] <Absol> Bluessy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#331 [07:14] <Andrio> Bluessy, perhaps show that to whoever bought you the game.
#332 [07:15] <Bluessy> I can try checking the emails but unfortunately the person who bought me the game has sadly passed :/
#333 [07:15] <Bluessy> its a weird situation
#334 [07:15] <Andrio> ah... I'm sorry.
#335 [07:16] <Bluessy> oh don't worry, you couldn't have known ^^
#336 [07:21] <Bluessy> so what other ways are there to prove it's my account and i'm not stealing it or whatever?
#337 [07:21] <Andrio> I'm not sure; you can ask Mojang about that, though.
#338 [07:21] <Andrio> ??> Bluessy account/send-email
#339 [07:21] <Absol> Bluessy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#340 [07:21] <Absol> Bluessy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#341 [07:22] <Capfan67> Bluessy, When you email Mojang, describe the situation and ask for Alternate Verification Methods.
#342 [07:22] <Bluessy> ok, i'll send an email asking for an alternate verification method, thanks for the help! also absol best bot 2019
#343 [07:23] <Andrio> Is it nice to rub it in? 🙃
#344 [07:23] <Andrio> Seriously, though, Absol is very good.
#345 [07:40] * nightklaus [webchat@86-125-189-208.rdsnet.ro] has joined #minecrafthelp
#346 [07:42] <nightklaus> hy ! i have a problem when launching minecraft ... this error code show me when i launch:Unable to save download. bubbles3.ogg anyone help ?
#347 [08:07] * davide [webchat@93.48.244.9] has joined #minecrafthelp
#348 [08:07] <davide> I can no longer connect to my premium account, I assume it was stolen
#349 [08:08] <Andrio> davide, what happens when you try?
#350 [08:08] <davide> tells me to reset the password, I enter the e-mail with which the account is associated and nothing comes to mind
#351 [08:09] <Andrio> davide, did you check your spam folder?
#352 [08:09] <davide> yes yes i check
#353 [08:11] * zsombc [webchat@catv-176-63-4-135.catv.broadband.hu] has joined #minecrafthelp
#354 [08:11] <zsombc> hi, have you find the error like this? io.netty.channel***
#355 [08:12] <davide> the mojang e-mail only arrives if an existing account exists. of course the account exists but it is as if my email is no longer present on their servers.
#356 [08:12] <davide> the strange thing is that if I try to create a new account with the same email tells me that there is already an associated account .. there is something wrong ...
#357 [08:12] <davide> no
#358 [08:13] <Andrio> ??> davide account/send-email
#359 [08:13] <zsombc> so i want to join a server, but i get io.netty error. coul someone help me?
#360 [08:13] <Absol> davide: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#361 [08:13] <Absol> davide: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#362 [08:13] <Andrio> zsombc, what is the complete message?
#363 [08:14] <davide> ok an email I have already sent, I thought it was my problem but at this point I do not think.
#364 [08:14] <zsombc> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out
#365 [08:15] * EnzoTDZ_YT [webchat@cpc111597-chwo9-2-0-cust169.19-1.cable.virginm.net] has joined #minecrafthelp
#366 [08:15] <davide> thanks a lot to everyone for the support
#367 [08:16] * davide [webchat@93.48.244.9] has quit. (Quit: webchat.esper.net)
#368 [08:16] <EnzoTDZ_YT> hello everyone im just confused i entered my birthdate wrong anyone know how i could change it without parents permission
#369 [08:19] <EnzoTDZ_YT> im gonna leave my keyboard for a bit i will wait for an answer thankyou
#370 [08:20] <zsombc> i am looking forward any help, at my question. (io.netty error)
#371 [08:21] <EnzoTDZ_YT> zsombc a link that could help you is https://gaming.stackexchange.com/questions/316791/how-to-solve-the-io-netty-channel-abstractchannelannotatedconnectexception-co
#372 [08:23] <Andrio> zsombc, can you join mctest.ae97.net?
#373 [08:24] <Andrio> ??> EnzoTDZ_YT account/send-email
#374 [08:24] <Absol> EnzoTDZ_YT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [08:24] <Absol> EnzoTDZ_YT: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#376 [08:24] <zsombc> @Andrio: yes it works
#377 [08:24] <zsombc> i was able to connect that
#378 [08:24] <Andrio> zsombc, where were you trying to join before?
#379 [08:24] <EnzoTDZ_YT> Absol yes i have waited for quite sometime now i think i asked before 18th of december
#380 [08:24] <Andrio> hm
#381 [08:25] <zsombc> before i wanted to joind this server: 25.58.176.91:61047
#382 [08:26] <Andrio> zsombc, it seems to be down/
#383 [08:27] <zsombc> hoops, this server is manage by my friend.
#384 [08:28] <zsombc> many many thanks for your help. and have a nice day to everybody.
#385 [08:30] * zsombc [webchat@catv-176-63-4-135.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#386 [08:33] * NukerMast [webchat@96.pool-157.kaluga.ru] has joined #minecrafthelp
#387 [08:34] <NukerMast> Hello
#388 [08:34] <NukerMast> I have a problem
#389 [08:35] <NukerMast> with my account? I`m loggining in my account in Mojang, but it`s not loggining in Minecraft.net, I need help
#390 [08:35] <Andrio> ??> NukerMast tools/HJT
#391 [08:35] <Absol> NukerMast: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [08:35] <Absol> NukerMast: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [08:41] * siegmund [webchat@dslb-088-072-123-041.088.072.pools.vodafone-ip.de] has joined #minecrafthelp
#394 [08:41] <siegmund> hey
#395 [08:42] * EnzoTDZ_YT [webchat@cpc111597-chwo9-2-0-cust169.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#396 [08:42] <siegmund> i just bought an online server but cant join it. keep getting this error : io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#397 [08:42] * MagicSoup [webchat@cpc117290-ldry4-2-0-cust170.2-1.cable.virginm.net] has joined #minecrafthelp
#398 [08:42] <siegmund> my friend can join it tho
#399 [08:42] <MagicSoup> my account has been stolen
#400 [08:44] * MagicSoup [webchat@cpc117290-ldry4-2-0-cust170.2-1.cable.virginm.net] has quit. (Client Quit)
#401 [08:47] * ShadowElfy [webchat@BSN-77-78-71.static.siol.net] has joined #minecrafthelp
#402 [08:47] <ShadowElfy> Why i cant connect to any server?
#403 [08:48] * Soniccc [webchat@pool-108-29-127-250.nycmny.fios.verizon.net] has joined #minecrafthelp
#404 [08:48] <ShadowElfy> Why i cant connect to any server?
#405 [08:48] <Soniccc> Hello. I’ve by accidentally purchased another account and want to get a refund on the coupon. Is this possible ?
#406 [08:49] * Soniccc [webchat@pool-108-29-127-250.nycmny.fios.verizon.net] has quit. (Client Quit)
#407 [08:50] <Andrio> siegmund, can you join mctest.ae97.net?
#408 [08:50] <Andrio> ShadowElfy, can you join mctest.ae97.net?
#409 [08:50] <siegmund> sec
#410 [08:51] <siegmund> well its just a higher version, but atleast it is showing up in my server menu
#411 [08:51] <siegmund> you want me to join there?
#412 [08:51] <Andrio> siegmund, yes
#413 [08:52] <Andrio> It runs version 1.13.2 specifically
#414 [08:52] <siegmund> okay give me a sec
#415 [08:53] <siegmund> okay im on it
#416 [08:53] <Andrio> siegmund, what server were you having trouble with?
#417 [08:54] <Andrio> siegmund, it seems to be working also. Can you try again?
#418 [08:55] <siegmund> its just searching for it but cant find it somehow
#419 [08:55] <siegmund> says cant connect to server
#420 [08:55] * yslmyah [webchat@107-133-122-232.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#421 [08:55] <Andrio> ??> siegmund tools/HJT
#422 [08:56] <Absol> siegmund: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#423 [08:56] <Absol> siegmund: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#424 [08:57] <yslmyah> i am tring to download minecraft on my new pc, and it keeps saying "error): unable to save download.paddle_land5.ogg" how can i fix this?
#425 [08:58] * yslmyah [webchat@107-133-122-232.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#426 [09:02] * Ishaq [~Ishaq@2001:1af8:4700:a110:1::f00d] has joined #minecrafthelp
#427 [09:03] * thelounge64 [webchat@pool-108-29-127-250.nycmny.fios.verizon.net] has joined #minecrafthelp
#428 [09:03] * Espercorn kicked thelounge64 from #minecrafthelp (Reason: helounge64 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#429 [09:06] <siegmund> https://paste.ubuntu.com/p/8hWGsvRhFs/
#430 [09:07] <Andrio> ??> siegmund AV/Avira
#431 [09:07] <Absol> siegmund: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#432 [09:07] <Absol> siegmund: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'https://s3.amazonaws.com/*', click Add, then finally click Apply.
#433 [09:07] <Andrio> siegmund, also disable Hamachi if you can
#434 [09:08] <siegmund> is just deinstalled hamachi
#435 [09:08] <Andrio> hm
#436 [09:09] <Andrio> I wouldn't recommend having both Avira and Spybot S&D running at the same time, also
#437 [09:10] <siegmund> true, forgot to deinstall avira
#438 [09:11] <Andrio> oh
#439 [09:11] <siegmund> let my try to join after deinstalling. but why would avira block only my server and not the others?
#440 [09:12] <Andrio> No idea.
#441 [09:13] * xnne [webchat@47-219-246-110.jkvlcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#442 [09:13] * germanboy96 [webchat@92.206.244.227] has joined #minecrafthelp
#443 [09:13] <germanboy96> hey
#444 [09:13] <germanboy96> i need help pls
#445 [09:13] * xnne is now known as Anne
#446 [09:13] * Anne is now known as xnne
#447 [09:16] <Andrio> ??> germanboy96 ask
#448 [09:16] <Absol> germanboy96: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#449 [09:16] <Absol> germanboy96: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#450 [09:16] <germanboy96> can help me with this ?
#451 [09:16] <germanboy96> V
#452 [09:16] <germanboy96> Process crashed with exit code -805306369
#453 [09:16] <Greymagic27> ??> germanboy96 tools/hjt
#454 [09:17] <Absol> germanboy96: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#455 [09:17] <Absol> germanboy96: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#456 [09:18] <siegmund> okay deinstalled avira
#457 [09:18] <siegmund> still doesnt work
#458 [09:19] * xnne [webchat@47-219-246-110.jkvlcmta01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#459 [09:20] <Andrio> hm
#460 [09:20] <siegmund> strange
#461 [09:21] <siegmund> thought it had something to do with my firewall, but even deactivating it doesnt help
#462 [09:22] <germanboy96> https://paste.ubuntu.com/p/pZKkjqwz8X/
#463 [09:22] <Greymagic27> ??> germanboy96 av/adwcleaner
#464 [09:22] <Absol> germanboy96: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#465 [09:22] <Absol> germanboy96: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#466 [09:22] <Greymagic27> Also remove advanced systemcare
#467 [09:38] * germanboy96 [webchat@92.206.244.227] has joined #minecrafthelp
#468 [09:38] <germanboy96> i am back from new starting
#469 [09:38] <Greymagic27> germanboy96, Alright, Try to launch your minecraft now
#470 [09:39] <germanboy96> ok wait
#471 [09:41] <germanboy96> 17:41:20 monitor Process crashed with exit code -805306369
#472 [09:41] <Greymagic27> Can you send a new hijackthis report?
#473 [09:42] <germanboy96> yeah
#474 [09:43] <germanboy96> https://paste.ubuntu.com/p/YK5sBmK3SX/
#475 [09:43] <Greymagic27> ??> germanboy96 av/adwcleaner
#476 [09:43] <Absol> germanboy96: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#477 [09:43] <Absol> germanboy96: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#478 [09:43] <Greymagic27> PremierOpinion is still there, can you do the ADWCleaner steps again?
#479 [09:44] <germanboy96> jep
#480 [09:45] * germanboy96 [webchat@92.206.244.227] has quit. (Quit: webchat.esper.net)
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#482 [09:48] * Luna0 [webchat@108-203-181-112.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#483 [09:48] * germanboy96 [webchat@92.206.244.227] has joined #minecrafthelp
#484 [09:49] <germanboy96> back from restart
#485 [09:49] <Greymagic27> Alright, Try again
#486 [09:49] <Luna0> Um hi i was wondering how to stop my game from crashing with 1.13.2
#487 [09:49] <germanboy96> the launcher?`?
#488 [09:49] <Greymagic27> ??> Luna0 launcher/log
#489 [09:49] <Greymagic27> yes germanboy96
#490 [09:49] <Absol> Luna0: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#491 [09:50] * Lord_of_Life [~Lord@77.28.208.132] has quit. (Ping timeout: 180 seconds)
#492 [09:50] <germanboy96> i am in :)
#493 [09:51] <germanboy96> thx guys for helping... that impressiv thx :)(
#494 [09:51] <Greymagic27> Your welcome :D
#495 [09:51] <germanboy96> seeya
#496 [09:51] <Greymagic27> Bye!
#497 [09:55] * Luna0 [webchat@108-203-181-112.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#498 [10:10] * Bl [webchat@201.70.7.51.dyn.plus.net] has joined #minecrafthelp
#499 [10:12] <Bl> I am trying to transfer a world from my xbox 360 to my xbox 1 and on mojang.com it says to look in the xbox 360 down
#500 [10:15] <Bl> Load box but there is no box. It also says look on the xbox one edition but I thought that the one that I am using was. I have been trying for about 3 days now using all the ways in the internet and I am getting quite frustrated
#501 [10:17] * overlord [webchat@36.179.208.46.dyn.plus.net] has joined #minecrafthelp
#502 [10:17] * overlord [webchat@36.179.208.46.dyn.plus.net] has quit. (Client Quit)
#503 [10:27] <siegmund> @absol any other idea how to fix my problem? :/
#504 [10:37] * siegmund [webchat@dslb-088-072-123-041.088.072.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#505 [10:39] * Jim [webchat@ool-4351c055.dyn.optonline.net] has joined #minecrafthelp
#506 [10:40] <Jim> I want to use a minecraft giftcard to purchase java minecraft for my 11 year old. How do I do this? The registration/purchase wizard does not seem to allow this.
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#510 [11:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#511 [11:15] <GeorgeJetson> hi all, and thanks in advance for your assistance. I am having the io.netty error when I try to open a LAN server to other computers on my home network. I have tried to disable all firewalls on the respective computers as a first measure to see if minecraft/java/whatever is being blocked by a firewall, but that did not fix the problem.
#512 [11:17] <GeorgeJetson> the actual error message is- io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable: no further information:
#513 [11:25] * Ravensaw [webchat@86.124.203.48] has joined #minecrafthelp
#514 [11:25] <Ravensaw> hello
#515 [11:29] <Ravensaw> anyone?
#516 [11:31] <Ravensaw> ok then.Today I changed my optifine cape.When I relog my launcher, i cannot log in because of 'invalid password or email'.I tried to reset my password and I didn't recieve the email.I guess, the account was hacked or something.What can I do?
#517 [11:32] * ySantiagooow_ [webchat@a95-92-198-207.cpe.netcabo.pt] has joined #minecrafthelp
#518 [11:33] <ySantiagooow_> Hello! Happy New Year!
#519 [11:33] <Ravensaw> Happy new year
#520 [11:33] <ySantiagooow_> I need assistance on reseting my password
#521 [11:33] <Ravensaw> same..
#522 [11:33] <Ravensaw> You didn't recieve the email, right?
#523 [11:34] <ySantiagooow_> yes...
#524 [11:34] <Ravensaw> yea..same
#525 [11:34] * Jim [webchat@ool-4351c055.dyn.optonline.net] has joined #minecrafthelp
#526 [11:34] <ySantiagooow_> i waited for a couple of days and tried again and still nothing
#527 [11:34] <Ravensaw> you tried to email mojang support?
#528 [11:34] <ySantiagooow_> yes did it a while ago
#529 [11:35] <Ravensaw> yea, me too.
#530 [11:35] <ySantiagooow_> but hought it would be helpfull to checkit here as well
#531 [11:35] <Ravensaw> I tried to change my optifine cape and then i cannot log in
#532 [11:35] * ee [webchat@178-83-157-223.dynamic.hispeed.ch] has joined #minecrafthelp
#533 [11:35] <ySantiagooow_> it was exactly because of that
#534 [11:35] * ee [webchat@178-83-157-223.dynamic.hispeed.ch] has quit. (Client Quit)
#535 [11:36] <Ravensaw> it was hacked or something?
#536 [11:36] <ySantiagooow_> i hope not1
#537 [11:36] <Ravensaw> im really afraid of that bcs i have ranks on servers
#538 [11:36] <Jim> Terrible registration experience purchasing minecraft java for my 11 yr old using a prepaid card. So confusing. My credit card was charged and I'm not entirely sure whether the prepaid card was actually redeemed. Anyone else had that experience and know what to do next?
#539 [11:36] <ySantiagooow_> i can acess the Optifine account
#540 [11:37] <Ravensaw> When I changed my optifine cape, i was recieved the email to reset the password
#541 [11:37] <Ravensaw> but today..
#542 [11:37] <ySantiagooow_> Hi Jim, sorry never experienced that so cannot help
#543 [11:38] <ySantiagooow_> yes like me, than when i tried to access MInecraft the password was incorrect and after that couldn't play again...
#544 [11:38] <Ravensaw> yes..
#545 [11:38] <Ravensaw> it really sucks
#546 [11:39] <ySantiagooow_> have you e-mail support as well?
#547 [11:39] <Ravensaw> yes
#548 [11:39] <Ravensaw> 10m ago
#549 [11:40] <ySantiagooow_> so I guess we have to wait right?
#550 [11:40] <ySantiagooow_> damm
#551 [11:40] <Ravensaw> yea..
#552 [11:41] <ySantiagooow_> well then good luck to you!
#553 [11:41] <Jim> sigh. I sent support a ticket but I have little hope that they'll resolve it. Been burned by so many support teams before that I have zero confidence. Anyone here able to give me some sense of how responsive they are?
#554 [11:41] <Ravensaw> This is my 2nd account bought..
#555 [11:41] <Ravensaw> u 2
#556 [11:41] <Ravensaw> Im sorry for u Jim
#557 [11:41] <ySantiagooow_> no no I will not buy another account
#558 [11:41] <Ravensaw> same
#559 [11:41] <ySantiagooow_> not going to do that for sure
#560 [11:42] <Ravensaw> I spend like 70$ on this account
#561 [11:42] <ySantiagooow_> they will have to help resolve this
#562 [11:42] <Ravensaw> im not going to buy another one
#563 [11:42] <ySantiagooow_> if account are easilly hacked it is their responsibility
#564 [11:42] <Jim> I guess I can always dispute the charge. Maybe y'all can do the same?
#565 [11:43] <ySantiagooow_> yes for sure jim, lets see what they say first
#566 [11:43] <ySantiagooow_> good luck guys !
#567 [11:43] <Ravensaw> I guess the account is not hacked, possibly is blocked or something
#568 [11:43] * ySantiagooow_ [webchat@a95-92-198-207.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#569 [11:43] <Ravensaw> Im so pissed off
#570 [11:43] <Absol> Ravensaw: Please keep it civil
#571 [11:44] <Ravensaw> Srry
#572 [11:44] <Jim> Thanks y'all. Peace.
#573 [11:44] <Ravensaw> bye
#574 [11:48] * Jess [webchat@236.125.159.143.dyn.plus.net] has joined #minecrafthelp
#575 [11:49] <Jess> Hello, I am unable to play as I keep getting the 'Java Binary stopped working' I've tried re-installing minecraft, updating any java or drives but it still doesnt work
#576 [11:50] <Jess> when it crashes it comes up with 'Process crashed with exit code -805306369'
#577 [11:50] <Capfan67> ??> Jess tools/hjt
#578 [11:50] <Absol> Jess: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#579 [11:50] <Absol> Jess: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#580 [11:51] <Ravensaw> Absol can u help me?
#581 [11:52] <Capfan67> ??> Ravensaw bot
#582 [11:52] <Absol> Ravensaw: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#583 [11:52] <Ravensaw> oh
#584 [11:52] <Ravensaw> i didn't knew
#585 [11:52] <Jess> https://paste.ubuntu.com/p/R8bFVPpk8p/
#586 [11:53] <Capfan67> Ravensaw, We're not Mojang, just volunteers who help solve technical issues. To resolve account issues, you'll need to email Mojang. I can give you the support page if you need.
#587 [11:53] * gustavo [webchat@191-19-20-143.user.vivozap.com.br] has joined #minecrafthelp
#588 [11:53] <Capfan67> ??> Jess av/adwcleaner
#589 [11:53] <Absol> Jess: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#590 [11:53] <Absol> Jess: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#591 [11:54] <Capfan67> Jess, You have PremierOpinion installed, Malware known to cause this issue. Use the instructions to remove it then return here after the reboot.
#592 [11:54] <gustavo> hello
#593 [11:55] <gustavo> ghgjhjgyghysgfsiigreg
#594 [11:59] <urielsalis> !kick gustavo
#595 [11:59] * Espercorn kicked gustavo from #minecrafthelp (Reason: ustavo :(urielsalis) No reason given)
#596 [12:05] * Ski [webchat@c-68-56-88-203.hsd1.mi.comcast.net] has joined #minecrafthelp
#597 [12:05] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has joined #minecrafthelp
#598 [12:05] <Ski> Mouse teleports top left?
#599 [12:09] * xnrand [xnrand@2a01:4f8:202:62c8:786e:7261:6e64:0] has quit. (Client Quit)
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#602 [12:22] * Dylan [webchat@cpe-70-119-34-99.tx.res.rr.com] has joined #minecrafthelp
#603 [12:22] <Dylan> it keeps saying unable to create temporary directory
#604 [12:24] <Dylan> what do I do
#605 [12:28] * Dylan [webchat@cpe-70-119-34-99.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#606 [12:30] * Dylan [webchat@cpe-70-119-34-99.tx.res.rr.com] has joined #minecrafthelp
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#608 [12:34] * minimarcelino [webchat@177-190-78-90.isp.novaportonet.net.br] has joined #minecrafthelp
#609 [12:34] <minimarcelino> https://paste.ubuntu.com/p/f2DxF68mgS/
#610 [12:34] * minimarcelino [webchat@177-190-78-90.isp.novaportonet.net.br] has quit. (Client Quit)
#611 [12:42] * Ravensaw [webchat@86.124.203.48] has joined #minecrafthelp
#612 [12:43] <Ravensaw> Hi! Today I tried to log in into minecraft after i changed my optifine cape and i couldn't because of 'Incorrect password or email'.I tried to reset my password but i didn't recieve the email.Please help me.
#613 [12:44] <mattym> Ravensaw, Don't login to non Mojang sites with your account details.
#614 [12:44] <Ravensaw> almost 95% of mc players had optifine cape
#615 [12:44] <mattym> Ravensaw, If 95% of Minecraft players jumped off a bridge, would you follow them down?
#616 [12:44] <Ravensaw> everytime when i changed my cape, i was recieved an email to reset my password
#617 [12:45] <Ravensaw> but today i didn't
#618 [12:45] <Ravensaw> nope
#619 [12:45] <Ravensaw> i don't know what to do
#620 [12:45] <mattym> Ravensaw, Don't login with your account on non-Mojang websites.
#621 [12:45] <Ravensaw> are u a bot?
#622 [12:45] <mattym> Ravensaw, Their poor handling of login info leads to having your account locked out.
#623 [12:46] <mattym> Ravensaw, You can either wait an hour with no attempts to log in. Or if you have tried too many times 24 hours.
#624 [12:46] <mattym> Ravensaw, If that does not work you will need to contact Mojang.
#625 [12:46] <Ravensaw> i can unlock my account?
#626 [12:46] <Ravensaw> oh okay
#627 [12:46] <Ravensaw> i already contact mojang
#628 [12:46] * Nicholas [webchat@82-209-148-120.cust.bredband2.com] has joined #minecrafthelp
#629 [12:46] <Ravensaw> hope they'll respond soon
#630 [12:46] <Ravensaw> thank you for response <3
#631 [12:47] <mattym> Ravensaw, They will currently take about a few weeks to reply.
#632 [12:47] * Nicholas is now known as Guest8267
#633 [12:47] <Ravensaw> i know
#634 [12:47] <mattym> Ravensaw, And just so you are aware, using 3rd party capes does permit them to either not help or close the account for TOS violations.
#635 [12:47] * Guest8267 is now known as DingusDraconi
#636 [12:48] <mattym> Ravensaw, So in the future, DO NOT log in with your account details on any 3rd party sites.
#637 [12:48] <Ravensaw> u said that it's possibly to get my account locked forever?
#638 [12:48] <mattym> Ravensaw, If you keep logging in on non-Mojang sites, yes.
#639 [12:49] * Moataz [webchat@bzq-79-177-47-87.red.bezeqint.net] has joined #minecrafthelp
#640 [12:49] <Ravensaw> okay.I will not
#641 [12:49] <Moataz> my account is hacked
#642 [12:49] <Ravensaw> anyway thank you
#643 [12:49] <Ravensaw> how it's hacked?
#644 [12:49] <mattym> ??> Moataz account/hacked
#645 [12:49] <Absol> Moataz: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#646 [12:49] <Absol> Moataz: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#647 [12:51] <Moataz> i have the transaction ID!
#648 [12:51] <Moataz> what should I do
#649 [12:51] <Ravensaw> send an email to mojang
#650 [12:52] * Moataz [webchat@bzq-79-177-47-87.red.bezeqint.net] has joined #minecrafthelp
#651 [12:52] <Moataz> my account is hacked what should I do
#652 [12:52] <mattym> ??> Moataz account/hacked
#653 [12:52] <Absol> Moataz: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#654 [12:52] <Absol> Moataz: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#655 [12:53] <Moataz> i have the transaction ID what should I do
#656 [12:53] <Ravensaw> send an email to mojang support
#657 [12:53] <mattym> Moataz, See the linked instructions.
#658 [12:54] <Moataz> لقد ارسلت لهم قبل اسبوع ولم اتلقى رسالة
#659 [12:54] <Moataz> I sent them a week ago and did not receive a message
#660 [12:55] <mattym> Moataz, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#661 [12:56] <Ravensaw> u must wait
#662 [12:56] <Ravensaw> they have many messages
#663 [13:02] <Ravensaw> what?
#664 [13:08] * Ravensaw [webchat@86.124.203.48] has quit. (Quit: webchat.esper.net)
#665 [13:09] * scout525s [webchat@5ED59778.cm-7-6c.dynamic.ziggo.nl] has joined #minecrafthelp
#666 [13:11] <scout525s> i can not figure out where my problem is. i think it has to do something with the versions. for a server i want to join i think i need 1.13.2 i own a 1.8.0 version for windows 10 bought bij the microsoft store. it does not start in a launcher
#667 [13:11] <scout525s> i managed to download the launcher. but all it gives me is a demo version of minecraft
#668 [13:13] <mattym> scout525s, If you purchased it from the Windows Store, you will need to purchase the Java Edition from minecraft.net to play on Java Edition(1.13.2) servers.
#669 [13:13] <scout525s> what makes the difference between the 2?
#670 [13:13] <scout525s> it's both minecraft an both for the pc
#671 [13:14] <mattym> scout525s, They are different games.
#672 [13:15] <scout525s> i don't understand
#673 [13:15] <scout525s> sorry
#674 [13:16] <mattym> scout525s, They are different editions, they do not work together. They are each a separate purchase.
#675 [13:17] <scout525s> ok well thank you for clearing my questions. so with the java 1.13.2 i can join the minesaga server?
#676 [13:20] <scout525s> i knew my computer skills are limmited. but minecraft creators didn't help out clearing up the difference. it is starting to be a love hate relationship
#677 [13:24] <mattym> scout525s, I am not aware of specific servers, but yes, if the server is running 1.13.2 or any other Java Edition version, you need the Java Edition.
#678 [13:25] <scout525s> ok well. thank you for your help
#679 [13:25] * Brooke [webchat@202.156-62-69.ftth.swbr.surewest.net] has joined #minecrafthelp
#680 [13:26] <Brooke> I believe my account was hacked and I don’t have access to the email it is linked to change the password
#681 [13:27] <mattym> ??> Brooke account/send-email
#682 [13:27] <Absol> Brooke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#683 [13:27] <Absol> Brooke: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#684 [13:28] <Brooke> I don’t have the transaction number as the email was hacked but I have the prepaid card
#685 [13:29] <mattym> Brooke, Ask if they have an alternative methods in the message.
#686 [13:29] <Brooke> Is there an alternative method to the transaction pin
#687 [13:30] * Dan [webchat@d173-238-28-171.home4.cgocable.net] has joined #minecrafthelp
#688 [13:30] <mattym> Brooke, You need to ask in the form.
#689 [13:31] <Dan> Anyone have any idea where my account wouldve gone in the passed years? My mom had bought me an account as a kid during the beta, i played alot and stopped. im trying to gain access again but the account seemed to be missing
#690 [13:32] <Dan> even though the game was purchased
#691 [13:32] <mattym> Dan, Do you know if you ever migrated the account?
#692 [13:32] <Dan> I think that was the first time I tried getting it back
#693 [13:32] <Dan> it never worked years ago when i tried
#694 [13:32] <mattym> ??> Dan account/send-email
#695 [13:32] <Absol> Dan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#696 [13:32] <Absol> Dan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#697 [13:33] <Dan> I dont have a transaction id
#698 [13:33] <Dan> the game was bought like 10 years ago
#699 [13:33] <mattym> ??> Dan account/trans-id
#700 [13:33] <Absol> Dan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#701 [13:35] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has joined #minecrafthelp
#702 [13:35] <Arkeman007> hi
#703 [13:36] <Arkeman007> when i try to enter to a minecraft v1.9 or more it doesen't allow me to play and say Java platform binary stopped working
#704 [13:37] <mattym> ??> Arkeman007 launcher/log
#705 [13:37] <Absol> Arkeman007: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#706 [13:37] <mattym> Arkeman007, Please use the latest version for testin.
#707 [13:37] <mattym> testing*
#708 [13:37] <Arkeman007> k
#709 [13:39] <Arkeman007> https://paste.ubuntu.com/p/sH6CTmwCCb/
#710 [13:39] <mattym> ??> Arkeman007 tools/hjt
#711 [13:39] <Absol> Arkeman007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#712 [13:39] <Absol> Arkeman007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#713 [13:40] <Arkeman007> im doing it
#714 [13:40] <Dan> what does this mean when trying to migrate
#715 [13:40] <Dan> Error! Your Minecraft account has already been migrated to a Mojang account.Go to the log in page and use your e-mail address to login.
#716 [13:41] <Arkeman007> https://paste.ubuntu.com/p/9Z7TRwrcBn/
#717 [13:41] <mattym> Dan, Contact Mojang support as directed.
#718 [13:42] <Dan> I've sent an email already
#719 [13:42] <mattym> ??> Arkeman007 av/bytefence
#720 [13:42] <Absol> Arkeman007: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#721 [13:42] <GreyVulpine> Dan - Then all we can tell you is to wait for them to respond to you.
#722 [13:42] <Dan> okay, thank you
#723 [13:43] * Dan [webchat@d173-238-28-171.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#724 [13:45] * Brooke [webchat@202.156-62-69.ftth.swbr.surewest.net] has quit. (Quit: webchat.esper.net)
#725 [13:47] * GonzaaGomezz [webchat@195-211-16-190.fibertel.com.ar] has joined #minecrafthelp
#726 [13:47] <GonzaaGomezz> Hello
#727 [13:48] <GonzaaGomezz> i need help
#728 [13:48] <GonzaaGomezz> speak spanish?
#729 [13:49] <GonzaaGomezz> pleaseee
#730 [13:50] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has joined #minecrafthelp
#731 [13:50] <Arkeman007> hi
#732 [13:50] <Arkeman007> sorry
#733 [13:50] <GonzaaGomezz> hello
#734 [13:50] <GonzaaGomezz> speak spanish?=
#735 [13:50] <Arkeman007> si
#736 [13:50] <GonzaaGomezz> oh mejor
#737 [13:50] <Arkeman007> mejor xd
#738 [13:50] <GonzaaGomezz> hola JAJAJ
#739 [13:51] <GonzaaGomezz> que agradable sujeto
#740 [13:51] <GonzaaGomezz> me sale un error el juego al entrar a un server y nose como se soluciona
#741 [13:51] <Arkeman007> bruh
#742 [13:51] <Arkeman007> pensaba que eras helper
#743 [13:51] <GonzaaGomezz> nooo
#744 [13:51] <GonzaaGomezz> JAJAJJA
#745 [13:52] <GonzaaGomezz> lpm
#746 [13:52] <GonzaaGomezz> lpm de guatemala a guatepeor
#747 [13:52] <GonzaaGomezz> :c
#748 [13:52] <GonzaaGomezz> :c
#749 [13:53] * GonzaaGomezz [webchat@195-211-16-190.fibertel.com.ar] has left #minecrafthelp
#750 [13:53] * GonzaaGomezz [webchat@195-211-16-190.fibertel.com.ar] has joined #minecrafthelp
#751 [13:53] <GonzaaGomezz> Holaaaaaaaaaa
#752 [13:53] <GonzaaGomezz> necesito ayuda
#753 [13:53] <GonzaaGomezz> Heloo
#754 [13:53] <GonzaaGomezz> hello
#755 [13:53] <GonzaaGomezz> i need help
#756 [13:53] <GonzaaGomezz> please
#757 [13:53] <Capfan67> With?
#758 [13:53] <GonzaaGomezz> speak spanish?
#759 [13:53] <Capfan67> GonzaaGomezz, I only speak English.
#760 [13:54] <GonzaaGomezz> it ok
#761 [13:54] <Arkeman007> i need help too, can i get private help?
#762 [13:54] <GonzaaGomezz> I get an error in the game several weeks ago that does not let me enter any server
#763 [13:54] <Capfan67> Arkeman007, This is a public channel. We don't offer private help.
#764 [13:54] <Capfan67> ??> GonzaaGomezz tools/hjt
#765 [13:54] * boladu [webchat@191-5-113-134-viafibraprovedor.com.br] has joined #minecrafthelp
#766 [13:54] <Absol> GonzaaGomezz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#767 [13:54] <Absol> GonzaaGomezz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#771 [13:56] <Guest51046> hi, bought gift cards at best buy for my kids, the codes start with a 4 not a A.. did i get bad card codes? i dont get it..
#772 [13:57] <mattym> Guest51046, What do the codes say they are for?
#773 [13:57] <Guest51046> minecraft pc and mac
#774 [13:57] <mattym> Guest51046, I don't believe they need to start with any specific letter or number.
#775 [13:58] <Arkeman007> https://paste.ubuntu.com/p/PJCBPfqwk9/
#776 [13:58] <Capfan67> Guest51046, You would redeem a Minecraft Java gift card by associating it with a new account here: https://minecraft.net/en-us/redeem/
#777 [13:58] <Arkeman007> when i try to enter to a minecraft v1.9 or more it doesn't allow me to play and say Java platform binary stopped working
#778 [13:58] <Arkeman007> https://paste.ubuntu.com/p/PJCBPfqwk9/
#779 [13:58] <mattym> Arkeman007, Did you do the instructions you were linked?
#780 [13:58] * NinjaKirby [NinjaKirby@cust207-dsl93-89-128.idnet.net] has joined #minecrafthelp
#781 [13:59] <Arkeman007> heres the hijack
#782 [13:59] <Capfan67> mattym, Ark hasn't been linked any instructions, at least not by me.
#783 [13:59] <Arkeman007> https://paste.ubuntu.com/p/9Z7TRwrcBn/
#784 [13:59] <GonzaaGomezz> Absol no me dejar pasarlo
#785 [13:59] <GonzaaGomezz> como lo paso
#786 [13:59] <mattym> Capfan67, By me, a while ago.
#787 [13:59] <Arkeman007> yep
#788 [14:00] <Arkeman007> but i dont have bytedefence on the panel control
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#790 [14:00] <GonzaaGomezz> Absol https://paste.ubuntu.com/p/Z8NRZYKJfs/
#791 [14:00] <GonzaaGomezz> Absol https://paste.ubuntu.com/p/Z8NRZYKJfs/
#792 [14:01] <mattym> Arkeman007, Are you sure?
#793 [14:01] <Arkeman007> yes
#794 [14:01] <mattym> ??> Arkeman007 av/adwcleaner
#795 [14:01] <Absol> Arkeman007: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#796 [14:01] <Absol> Arkeman007: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#797 [14:01] <Arkeman007> k
#798 [14:03] * strumpaa [webchat@c83-253-123-49.bredband.comhem.se] has joined #minecrafthelp
#799 [14:03] <GonzaaGomezz> please i need help :C
#800 [14:03] <Arkeman007> ill be back
#801 [14:03] <Arkeman007> im doing a backup
#802 [14:03] <NinjaKirby> Greetings, is it still possible to download a "server.jar" of the latest version?
#803 [14:04] <mattym> NinjaKirby, minecraft.net/download/server
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#805 [14:04] <strumpaa> if my account got hacked can they change the email on it?
#806 [14:04] <mattym> strumpaa, Yes.
#807 [14:04] <mattym> ??> strumpaa account/hacked
#808 [14:04] <NinjaKirby> Thanks mattym
#809 [14:04] <Absol> strumpaa: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#810 [14:04] <Absol> strumpaa: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#811 [14:04] <GonzaaGomezz> i NEED Help
#812 [14:05] <strumpaa> thanks mattym
#813 [14:05] <mattym> GonzaaGomezz, What is the actual error you are getting?
#814 [14:05] <GonzaaGomezz> I get an error in the game several weeks ago that does not let me enter any server minecraft java.net.connectexception connection refused no further information
#815 [14:06] <GonzaaGomezz> he say minecraft java.net.connectexception connection refused no further information
#816 [14:06] <GonzaaGomezz> will not let me enter any server
#817 [14:06] <mattym> GonzaaGomezz, See what happens with the following server: mctest.ae97.net
#818 [14:07] <GonzaaGomezz> el mismo error
#819 [14:07] <GonzaaGomezz> the same mistake
#820 [14:07] <GonzaaGomezz> java net connectexception connection refused no further information
#821 [14:08] <mattym> GonzaaGomezz, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#822 [14:09] <GonzaaGomezz> yes but in the google chrome like extensions
#823 [14:10] <mattym> GonzaaGomezz, Anything else?
#824 [14:10] <GonzaaGomezz> already uninstall the extensions
#825 [14:11] <GonzaaGomezz> mattym nothing more
#826 [14:12] <mattym> GonzaaGomezz, Then your internet is not stable enough to connect to the servers you have tried.
#827 [14:13] <GonzaaGomezz> I have 100 megabytes
#828 [14:13] <GonzaaGomezz> mattym
#829 [14:13] <GonzaaGomezz> I have 100 megabytes
#830 [14:14] <mattym> GonzaaGomezz, Advertised speed has nothing to do with network stability.
#831 [14:15] <GonzaaGomezz> What I can do?
#832 [14:15] <mattym> GonzaaGomezz, If you have access to another network, try that. Otherwise nothing.
#833 [14:16] <GonzaaGomezz> I could play until I change my PC and always with the same network
#834 [14:16] <GonzaaGomezz> mattym I could play until I change my PC and always with the same network
#835 [14:17] <GonzaaGomezz> mattym absol made me download a hijackthis program
#836 [14:17] <mattym> GonzaaGomezz, And it showed nothing that would cause an issue.
#837 [14:18] <GonzaaGomezz> mattym what can I do now?
#838 [14:18] <GonzaaGomezz> I want to cry: C
#839 [14:18] <mattym> GonzaaGomezz, The issue is not something we can help with.
#840 [14:19] <GonzaaGomezz> thanks
#841 [14:19] <GonzaaGomezz> :c
#842 [14:19] <GeorgeJetson> if anyone is here that can help, I am still having the following error connecting to a LAN server: io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable: no further information:
#843 [14:19] <GeorgeJetson> I have disabled all firewalls, so I don't think it is a firewall related issue
#844 [14:20] <mattym> GeorgeJetson, Are you on the same network as the server?
#845 [14:20] <mattym> GeorgeJetson, Are you on the same network as the server?
#846 [14:20] * GonzaaGomezz [webchat@195-211-16-190.fibertel.com.ar] has left #minecrafthelp
#847 [14:25] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has joined #minecrafthelp
#848 [14:25] <Arkeman007> hi again
#849 [14:25] <GeorgeJetson> yes. internal network at home
#850 [14:26] <GeorgeJetson> private home network, computer hosting the world and all computers connecting to it (or trying to) are on the same home network
#851 [14:26] <Arkeman007> https://paste.ubuntu.com/p/DFWrTd4fJT/
#852 [14:26] <mattym> Arkeman007, Try starting the game again.
#853 [14:27] <mattym> GeorgeJetson, Are any of the computers Macs?
#854 [14:27] <GeorgeJetson> all PCs
#855 [14:27] <GeorgeJetson> All running the most updated v.1.13.2
#856 [14:27] <mattym> GeorgeJetson, Are you in the chat from the Host PC?
#857 [14:28] <GeorgeJetson> yes
#858 [14:28] <mattym> ??> GeorgeJetson tools/hjt
#859 [14:28] <Absol> GeorgeJetson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#860 [14:28] <Absol> GeorgeJetson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#861 [14:28] <GeorgeJetson> will do
#862 [14:29] <Arkeman007> https://paste.ubuntu.com/p/F5NnfFnG5b/
#863 [14:29] <Arkeman007> same, still not working
#864 [14:29] <mattym> Arkeman007, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#865 [14:31] <Arkeman007> https://paste.ubuntu.com/p/KtgqpXc2zH/
#866 [14:31] <Arkeman007> same
#867 [14:31] <GeorgeJetson> https://paste.ubuntu.com/p/dHrScnsMdb/
#868 [14:31] <mattym> ??> Arkeman007 win/reinst
#869 [14:31] <Absol> Arkeman007: You may need to reinstall the locally installed files that Minecraft puts into place.
#870 [14:31] <Absol> Arkeman007: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#871 [14:33] <mattym> GeorgeJetson, Try closing Video Guard Player or Monitor, then restart the LAN world and try again.
#872 [14:34] <GeorgeJetson> ok
#873 [14:35] <Arkeman007> Done
#874 [14:35] <Arkeman007> let's see if it works
#875 [14:39] * Chicken [webchat@108-212-89-58.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#876 [14:41] <Chicken> I try to connect to a lan server with my brothers but we keep getting this message: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information. I've tried turning off the firwall for both computers and java and minecraft are allowed through the firewall. help!
#877 [14:41] <Arkeman007> https://paste.ubuntu.com/p/3MKvR7p5Fy/
#878 [14:42] <Arkeman007> same
#879 [14:42] <Arkeman007> but now i could stay a few seconds more than before
#880 [14:42] <mattym> ??> Arkeman007 win/dxdiag
#881 [14:42] <Absol> Arkeman007: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#882 [14:42] <mattym> Chicken, Are you both on the same network?
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#884 [14:42] * KAdij [webchat@140-186-141-162-dynamic.midco.net] has joined #minecrafthelp
#885 [14:43] <KAdij> My world says what i open this a newer version of this game has saved this level
#886 [14:44] <mattym> KAdij, Are you talking about a Bedrock Realm world?
#887 [14:44] <mattym> KAdij, Are you talking about a Bedrock Realm world?
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#890 [14:45] <Arkeman007> https://paste.ubuntu.com/p/GjxQNCdnr9/
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#892 [14:46] <mattym> Arkeman007, Download and Install the file from this page https://www.geforce.com/drivers/results/141170
#893 [14:49] <Chicken> we are on the same network
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#899 [15:00] <GeorgeJetson> Hi Matty, same deal. I ended the VideoGameMonitor and restarted the LAN server, other computers still getting the io.netty error
#900 [15:00] <GeorgeJetson> VideoGuardMonitor*
#901 [15:01] * DJ [webchat@dsl-dhcp-conrtxxahrg-209-169-87-242.consolidated.net] has joined #minecrafthelp
#902 [15:03] <DJ> I have had trouble logging into minecraft for about a year now. I have reset passwords and attempted all help suggestion. I need someone to look at my account and determine what i messed up.
#903 [15:04] * DJ [webchat@dsl-dhcp-conrtxxahrg-209-169-87-242.consolidated.net] has quit. (Client Quit)
#904 [15:06] <mattym> GeorgeJetson, That was the only thing I could see in the report that may have caused an issue. Try the following, if that does not work you may need to try the dedicated server.
#905 [15:06] <mattym> ??> GeorgeJetson av/adwcleaner
#906 [15:06] <Absol> GeorgeJetson: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#907 [15:06] <Absol> GeorgeJetson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#908 [15:07] <GeorgeJetson> ok, thank you for your time and effort. I will try to run the cleaner and see if that helps.
#909 [15:08] * oiuryoor [webchat@14.205.152.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
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#912 [15:12] * Sam [webchat@pool-68-134-18-138.bltmmd.fios.verizon.net] has joined #minecrafthelp
#913 [15:14] <jason> Hi, I have some issue with my Minecraft account. When I enter a world Java stoped working and minecraft crash.I try to desinstal minecraft, java etc ... but minecraft is still crashing.
#914 [15:14] <jason> What can I do
#915 [15:14] <jason> Thansk
#916 [15:15] <Sam> Hi! My parents bought minecraft for me around in 2011, and I have no idea what the email or password is, or even where to begin to find the transaction ID. My friend recently proposed we play on her realms server for nostalgia's sake, but I can't manage to migrate my account in order to do this. I can play singleplayer perfectly fine. Thank you!
#917 [15:22] * Joe [webchat@5ec331bf.skybroadband.com] has joined #minecrafthelp
#918 [15:24] <Joe> Hi, im having trouble with my account. I was trying to migrate my account to Mojang, but it does not register my old premium account at all. Im trying to change the password for it, but it isn't sending me an email to the email account that the premium account is registered on???
#919 [15:29] * GeorgeJetson [webchat@99-123-173-117.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#920 [15:30] <GeorgeJetson> cleaned up some possible malware, but still no dice. I will wait in here to see if someone else has a suggestion
#921 [15:30] * jason [webchat@pdc38-1-82-246-182-60.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#922 [15:31] <mattym> GeorgeJetson, Have you tried the direct connect method?
#923 [15:32] <Joe> im not sure, how do I do that?
#924 [15:32] <mattym> ??> Joe account/send-email
#925 [15:32] <Absol> Joe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#926 [15:32] <Absol> Joe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#927 [15:35] * Leolup [webchat@host118-127-dynamic.7-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#928 [15:38] <Leolup> I can't down load minecraft even if i've already payed. There was error n.910. I tried to solve the problem through the suggestions given but the result is that Google play asks me for money again.can you help me please?
#929 [15:39] * Leolup [webchat@host118-127-dynamic.7-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#930 [15:40] * Leolup [webchat@host118-127-dynamic.7-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#931 [15:43] * CarlosG007 [webchat@168.121.66.21] has joined #minecrafthelp
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#933 [15:44] <CarlosG007> Hi, can you help me? My mine opens and talks stopped working and I would like to play because I paid in the game. Can you help me?
#934 [15:46] * Joe [webchat@5ec331bf.skybroadband.com] has quit. (Quit: webchat.esper.net)
#935 [15:50] <urielsalis> ??> CarlosG007 av/adwcleaner
#936 [15:50] <Absol> CarlosG007: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#937 [15:50] <Absol> CarlosG007: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#938 [15:51] <CarlosG007> but that solves and that's it?
#939 [15:52] <CarlosG007> ok
#940 [15:59] * ItzAl3xis [webchat@cpe-67-243-92-202.hvc.res.rr.com] has joined #minecrafthelp
#941 [16:00] <ItzAl3xis> hi yes everytime I load my Minecraft it crashes https://paste.ubuntu.com/p/RFK4CtnS5T/
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#946 [16:02] * CarlosG007 [webchat@168.121.66.21] has joined #minecrafthelp
#947 [16:02] <CarlosG007> come back
#948 [16:02] <CarlosG007> i returned
#949 [16:03] <CarlosG007> pass the rest of the instruction please
#950 [16:03] <CarlosG007> Absol hello?
#951 [16:03] <CarlosG007> pass the rest of the instruction please
#952 [16:05] <urielsalis> CarlosG007, try to play now
#953 [16:05] <CarlosG007> ok
#954 [16:05] <CarlosG007> it was not
#955 [16:06] <CarlosG007> yes
#956 [16:06] <urielsalis> CarlosG007, what is the full error you are getting?
#957 [16:07] <CarlosG007> When you do the minecraft I'm going to play and it talks and stopped working
#958 [16:11] <urielsalis> ??> CarlosG007 tools/hjt
#959 [16:11] <Absol> CarlosG007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#960 [16:11] <Absol> CarlosG007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#961 [16:13] * guntom [webchat@87-56-87-104-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#962 [16:13] * guntom [webchat@87-56-87-104-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#963 [16:24] <CarlosG007> https://paste.ubuntu.com/p/xxHwP3w5r2/
#964 [16:27] * Lamia [webchat@195.92-221-17.customer.lyse.net] has joined #minecrafthelp
#965 [16:29] <Lamia> Hi, I haven't played Minecraft since before we had to migrate them into Mojang accounts, and now I want to play again, but can't since I don't remember my Minecraft account username...
#966 [16:31] <urielsalis> ??> Lamia account/send-email
#967 [16:31] <Absol> Lamia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#968 [16:31] <Absol> Lamia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#969 [16:32] <Lamia> Is there no other way?
#970 [16:32] <urielsalis> Lamia, no
#971 [16:32] <Lamia> I don't have the Transaction ID or anything... Don't even remember if I ever updated to Premium..
#972 [16:33] <Lamia> Oh...
#973 [16:33] <urielsalis> Lamia, you dont "update" to premium
#974 [16:33] <urielsalis> Lamia, you either bought the game or you didnt, if you didnt, you were playing a pirated copy so your account never existed
#975 [16:34] * securityboy6 [webchat@pool-173-63-44-143.nwrknj.fios.verizon.net] has joined #minecrafthelp
#976 [16:34] <securityboy6> hello?
#977 [16:34] <Lamia> I mean, I don't remember if I bought the game or if I used a free account
#978 [16:34] <urielsalis> Lamia, there arent free accoutns
#979 [16:34] <Lamia> I played back in 2010, when the official game first came out
#980 [16:35] * draven [webchat@desktop-5l01fm4.dhcp.unc.edu] has joined #minecrafthelp
#981 [16:35] <draven> hello?
#982 [16:35] <urielsalis> hi draven
#983 [16:35] <urielsalis> hi securityboy6
#984 [16:36] <draven> hello, i sent a request to reset my password but I have not received anything for sometime now.
#985 [16:36] <securityboy6> Uriel
#986 [16:36] <urielsalis> ??> draven account/send-email
#987 [16:36] <Absol> draven: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#988 [16:36] <Absol> draven: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#989 [16:37] <securityboy6> I no longer have access to my email from when I used to play
#990 [16:37] <securityboy6> and I dont remember the old password
#991 [16:37] <urielsalis> ??> securityboy6 account/send-email
#992 [16:37] <Absol> securityboy6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#993 [16:37] <Absol> securityboy6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#994 [16:37] <draven> okay that makes sense thank u
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#1000 [16:50] * KadeFitz [webchat@cpe-66-68-10-70.austin.res.rr.com] has joined #minecrafthelp
#1001 [16:51] <KadeFitz> The last time i played minecraft was like 2 days ago and i had no issue logging in. Now it tells me my password is wrong, and its been 1 hour and i still have yet to receive the reset password email. Was my account hacked?
#1002 [16:53] <urielsalis> ??> KadeFitz account/send-email
#1003 [16:53] <Absol> KadeFitz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1004 [16:53] <Absol> KadeFitz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1005 [16:54] <KadeFitz> Hmm ok I purchased the game like 6 years ago on my parents debit card. Is there any way I can get my account back without it? I know all the security questions and stuff
#1006 [16:54] <urielsalis> KadeFitz, ask mojang
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#1008 [17:03] * IGotBeef [webchat@host86-151-24-27.range86-151.btcentralplus.com] has joined #minecrafthelp
#1009 [17:03] <IGotBeef> I cannot log in to my account... Says "Could not connect to server"
#1010 [17:04] <IGotBeef> Anyone able to help??
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#1013 [17:07] <IGotBeef> cannot log into my acocunt. "Unable to connect to server". plz help
#1014 [17:07] <Absol> IGotBeef: Please keep it civil
#1015 [17:07] <IGotBeef> what?
#1016 [17:08] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#1017 [17:08] <urielsalis> ??> IGotBeef tools/hjt
#1018 [17:08] <Absol> IGotBeef: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1019 [17:08] <Absol> IGotBeef: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1020 [17:10] <IGotBeef> https://paste.ubuntu.com/p/Pncg5wPgSy/
#1021 [17:10] <IGotBeef> Thanks
#1022 [17:11] <urielsalis> ??> IGotBeef info/mcleaks
#1023 [17:11] <Absol> IGotBeef: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1024 [17:11] <Absol> IGotBeef: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1025 [17:11] <urielsalis> ??> IGotBeef win/hosts/edit
#1026 [17:11] <Absol> IGotBeef: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1027 [17:11] <Absol> IGotBeef: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1028 [17:12] <urielsalis> Also:
#1029 [17:12] <urielsalis> IGotBeefm Uninstall Avira VPN
#1030 [17:12] <IGotBeef> Ok thanks any why urielsalis
#1031 [17:13] <urielsalis> Using a VPN means you get the same IP as multiple people, if there are 3 login attempts that failed in any account with that IP, you all get blocked for 1 hour
#1032 [17:14] <IGotBeef> Oh im not actually using a vpn atm
#1033 [17:14] <IGotBeef> But thanks :D
#1034 [17:14] <urielsalis> IGotBeef, you have the Avira VPN
#1035 [17:15] <IGotBeef> Ok ive removed the mojang stuff from the host file
#1036 [17:15] <IGotBeef> what do i now save that text file as?
#1037 [17:16] <urielsalis> IGotBeef, no
#1038 [17:16] <urielsalis> IGotBeef, you have to just click save, if you get a error saying you dont have permission to do so, its because you didnt open notepad as administrator
#1039 [17:16] <IGotBeef> how do i remove the mojang stuff if im not saving changes?
#1040 [17:17] <urielsalis> IGotBeef, you need to save changes
#1041 [17:17] <IGotBeef> it wants me to save as something tho
#1042 [17:17] <IGotBeef> like i need to give it a name
#1043 [17:18] <urielsalis> IGotBeef, thats because you didnt open notepad as administrator
#1044 [17:18] <IGotBeef> I did
#1045 [17:18] * LariUchihaSabaku [webchat@b39f4be7.virtua.com.br] has joined #minecrafthelp
#1046 [17:18] <IGotBeef> can i share screens somehow?
#1047 [17:18] <urielsalis> imgur.com
#1048 [17:19] <IGotBeef> i kinda need to record what im doing tho
#1049 [17:19] <IGotBeef> rather than a pic
#1050 [17:19] <IGotBeef> when i try to save the file
#1051 [17:20] <IGotBeef> it says "hosts" already exists
#1052 [17:20] <urielsalis> IGotBeef, open mcleaks again, click the Mojang button, then delete mcleaks
#1053 [17:20] <IGotBeef> so i click replace
#1054 [17:20] <IGotBeef> uhh it wants me to update mcleaks
#1055 [17:21] <IGotBeef> do i download the lastest version?
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#1058 [17:24] <IGotBeef> Ok ive installed mcleaks and pressed the mojang button
#1059 [17:24] <IGotBeef> now uninstalled
#1060 [17:24] <IGotBeef> Ok thanks its working now
#1061 [17:24] <IGotBeef> I dont remember ever installing mcleaks tho...
#1062 [17:25] <Capfan67> IGotBeef, Be aware that MCLeaks acquires their alts by harvesting login credentials from users like you. If it was installed on your machine, I would recommend changing passwords.
#1063 [17:26] * yBrunolz [webchat@bd044836.virtua.com.br] has joined #minecrafthelp
#1064 [17:26] <yBrunolz> oi?
#1065 [17:26] <IGotBeef> Ok well I just installed it to fix my mc
#1066 [17:27] <yBrunolz> alguem me ajuda
#1067 [17:27] <IGotBeef> but I'll change my password anyway
#1068 [17:29] * Polote [webchat@177-86-157-79.netecom.net.br] has joined #minecrafthelp
#1069 [17:29] <Polote> HI
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#1071 [17:30] <Polote> HI
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#1074 [17:34] * NicciSlayr [webchat@d154-5-132-245.bchsia.telus.net] has joined #minecrafthelp
#1075 [17:35] <NicciSlayr> I'm trying to download 1.12, my computer has been able to do it before and i uninstalled the game just so i could free up space and now i can't re-download it.
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#1077 [17:36] <NicciSlayr> 1.12.2 specifically
#1078 [17:36] <NicciSlayr> nvm i fixed it
#1079 [17:37] <NicciSlayr> if you're having the same problem just keep clicking download and it will eventually work
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#1081 [17:43] * securityboy6 [webchat@pool-173-63-44-143.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1082 [17:43] <securityboy6> hello?
#1083 [17:43] <securityboy6> Anybody here?
#1084 [17:44] <urielsalis> securityboy6, sent the email to Mojang?
#1085 [17:45] <securityboy6> um
#1086 [17:45] <securityboy6> apparently none of my emails i use, including my moms, are linked to the account where i bought the game
#1087 [17:45] <urielsalis> ??> securityboy6 account/send-email
#1088 [17:45] <Absol> securityboy6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1089 [17:45] <Absol> securityboy6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1090 [17:45] <securityboy6> I do know my username tho
#1091 [17:45] <securityboy6> does knowing my username and maybe servers I palyed on help?
#1092 [17:46] <urielsalis> securityboy6, ask them, but they dont have access to any server you played in, and your username is public
#1093 [17:46] <securityboy6> cause I actually did play like 8-12 months ago
#1094 [17:47] <securityboy6> hm
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#1098 [17:54] <securityboy6> Uriel
#1099 [17:54] <securityboy6> what do I have to know to reset my email/password
#1100 [17:55] <urielsalis> securityboy6, only Mojang knows
#1101 [17:55] <securityboy6> and the only way to contact them is email>
#1102 [17:55] <securityboy6> ?
#1103 [17:55] <securityboy6> or do they have an official chat or phone number
#1104 [17:57] <urielsalis> only email
#1105 [18:03] <securityboy6> Uriel
#1106 [18:04] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#1107 [18:04] <securityboy6> Ok I just found out my account actually did get hacked
#1108 [18:04] <securityboy6> https://namemc.com/profile/james58892.1
#1109 [18:04] <securityboy6> this guy changed my name
#1110 [18:04] <securityboy6> but none of my emails have been notified otherwise
#1111 [18:13] <securityboy6> What are some ways to get my transaction ID?
#1112 [18:14] <Capfan67> ??> securityboy6 account/trans-id
#1113 [18:14] <Absol> securityboy6: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1114 [18:20] * ovw [webchat@host-64-234-26-60.nctv.com] has joined #minecrafthelp
#1115 [18:20] <ovw> Hey I have tried resetting my password and I'm not getting any emails from mojang. Any help?
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#1118 [18:24] * khep [webchat@ool-4352a33e.dyn.optonline.net] has joined #minecrafthelp
#1119 [18:24] <khep> mine says Unable to save download. fill_lava2.ogg
#1120 [18:24] * gamegirl [webchat@204-228-136-126.utopia.xmission.net] has joined #minecrafthelp
#1121 [18:24] <Capfan67> ??> khep tools/hjt
#1122 [18:25] <Absol> khep: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1123 [18:25] <Absol> khep: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1124 [18:25] <urielsalis> ??> ovw account/send-email
#1125 [18:25] <Absol> ovw: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1126 [18:25] <Absol> ovw: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1127 [18:25] <urielsalis> !message
#1128 [18:25] * gamegirl is now known as Gamegirl
#1129 [18:27] <Gamegirl> I've had my minecraft account for a long time. Like before 2012 so I don't think I have an email associated with it and I can't remember my password. The password was auto stored in minecraft on my old computer and I got a new one.
#1130 [18:27] <urielsalis> Gamegirl, what is your username?
#1131 [18:27] <Gamegirl> gamegirl
#1132 [18:28] <urielsalis> Gamegirl, you will need to migrate your account to reset your password, if you dont remember it, you will need to email Mojang
#1133 [18:28] <urielsalis> ??> Gamegirl account/send-email
#1134 [18:28] <Absol> Gamegirl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1135 [18:28] <Absol> Gamegirl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1138 [18:30] <Gamegirl> Okay, but on the migrate, it says to put an email that was on the account when migrating, so does that mean that accounts before 2012 had to have an email associated with them?
#1139 [18:31] <urielsalis> Gamegirl, yes
#1140 [18:31] <Capfan67> Gamegirl, I purchased in 2011. It required an email at that time.
#1141 [18:31] <urielsalis> Gamegirl, when you bought the account, you associated it with a email
#1142 [18:32] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Client Quit)
#1143 [18:32] <Gamegirl> Okay I'm just racking my brain for emails that could've been used with it, I can't remember my email used with it.
#1144 [18:35] * CarlosG007 [webchat@168.121.66.21] has joined #minecrafthelp
#1145 [18:36] <CarlosG007> i am returned
#1146 [18:37] <CarlosG007> Can you spare the rest because I had a headache
#1147 [18:37] <CarlosG007> Can you help me? I love minecraft.
#1148 [18:39] <CarlosG007> rent?
#1149 [18:42] <CarlosG007> Absol please help me
#1150 [18:43] <CarlosG007> urielsalis pleasee help me
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#1153 [18:51] <Doug> Hi, I'm trying to change my security question, but when I click to send the email, the email never arrives, I've been trying to do this process for more than a month, and because of that I can not change my skin
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#1155 [18:51] * Espercorn kicked Webchat_83433 from #minecrafthelp (Reason: ebchat_83433 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1156 [18:54] <tigertodd> Running java edition 1.13.2 trying to have my daughter join game on same network but she is getting the error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection Timed Out: no further information
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#1159 [18:57] <CarlosG007> hello my minecraft laucher when I click on play it speaks the game stopped working an unexpected problem occurred and the game stopped working. we are sorry for the inconvenience
#1160 [18:59] * Fancy [webchat@mobile-107-77-196-181.mobile.att.net] has joined #minecrafthelp
#1161 [19:00] <Fancy> I redeemed my code for Minecraft Windows 10 and it still says I have to buy the full game to unlock all of the features.
#1162 [19:01] <mattym> Fancy, Log out of the Windows Store app on the computer. Then restart the computer log back into the app and look for Minecraft in the purchases page.
#1163 [19:01] <Fancy> I will try this. Thank you for responding.
#1164 [19:01] * Fancy [webchat@mobile-107-77-196-181.mobile.att.net] has quit. (Client Quit)
#1165 [19:02] <CarlosG007> I need help
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#1167 [19:03] * disasternoodle [webchat@24-177-15-31.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1168 [19:04] <disasternoodle> Hey all! My friend and I are trying to connect to a server to play together. We both have Minecraft PC version, and he is hosting. He can connect, but I keep getting "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" He and I both have our firewalls set up with Minecraft as one of the excepti
#1169 [19:04] <disasternoodle> ons. Any ideas on how to fix it...?
#1170 [19:07] * PaulJulian [webchat@32.208.224.155] has joined #minecrafthelp
#1171 [19:10] <PaulJulian> we can only play the demo mode. we bought the full version but we can not do anything on the account because it is register as child. cannot go through the parental consent due to credit card error. called the bank and they do not see transaction beign blocked
#1172 [19:10] <PaulJulian> what should we do?
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#1174 [19:13] * Prez [webchat@122-57-191-165-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1175 [19:14] <Prez> Hey I can't connect to any LAN servers, even though the other computer is right next to mine. I have no firewalls and we're on the same network. I was directed here, anyone know hoe to help?
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#1179 [19:22] * D3rLeo [webchat@ip-176-199-253-142.hsi06.unitymediagroup.de] has joined #minecrafthelp
#1180 [19:23] <D3rLeo> i cant start mine craft i have java downloaded and tryd anythin i know
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#1185 [19:31] <Capfan67> D3rLeo, Do you get an error when you launch? If so, what error do you get?
#1186 [19:33] <Capfan67> D3rLeo, Chat should remain in this channel. Let's look at your launcher log following a crash to see what the error is. Launch and wiat for the crash, then follow these instructions:
#1187 [19:33] <Capfan67> ??> D3rLeo launcher/log-txt
#1188 [19:33] <Absol> D3rLeo: We need to see your full launcher log, which is created in the game directory.
#1189 [19:33] <Absol> D3rLeo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1191 [19:38] * ZombiFox33 [webchat@31.173.120.138] has joined #minecrafthelp
#1192 [19:39] <ZombiFox33> у меня проблема с файлом 1.14.json
#1193 [19:39] <urielsalis> ??> ZombiFox33 tools/hjt
#1194 [19:39] <Absol> ZombiFox33: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1195 [19:39] <Absol> ZombiFox33: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1196 [19:39] <urielsalis> ?? lang/en
#1197 [19:39] <Absol> lang/en: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#1198 [19:41] <Capfan67> ...There shouldn't be a 1.14.json. Snapshot .json files perhaps, but 1.14 hasn't released.
#1199 [19:41] <ZombiFox33> URL: https://launchermeta.mojang.com/v1/packages/e5978df306c6b8de0660449bfa313174a85f7c6c/1.14.json
#1200 [19:41] <ZombiFox33> Файл на диске: 1.14
#1201 [19:41] <ZombiFox33> URL: https://launchermeta.mojang.com/v1/packages/e5978df306c6b8de0660449bfa313174a85f7c6c/1.14.json
#1202 [19:42] <Capfan67> I stand corrected.
#1203 [19:42] <ZombiFox33> C:/Users\ПК\AppData\Roaming\.minecraft\assets\indexes/1.directory
#1204 [19:43] <Capfan67> Interestingly different path than I have: C:\Users\CapFan\AppData\Roaming\.minecraft\assets\indexes\1.14.json
#1205 [19:45] <Capfan67> ZombiFox33, Anyway, sorry for the distraction. urielsalis recommended hjt to help you along.
#1206 [19:45] <urielsalis> hmm
#1207 [19:45] <urielsalis> ??> ZombiFox33 win/!
#1208 [19:45] <Absol> ZombiFox33: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1209 [19:45] <Absol> ZombiFox33: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#1210 [19:46] * inferno [webchat@ip68-226-253-137.lf.br.cox.net] has joined #minecrafthelp
#1211 [19:46] <inferno> a
#1212 [19:46] * JAIBRA [webchat@186-210-108-152.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#1213 [19:46] <urielsalis> b
#1214 [19:47] <inferno> Is there anyway to recover a stolen account with the email changed aside from using the transaction ID
#1215 [19:47] <ZombiFox33> I can't turn on the snapshots
#1216 [19:47] <JAIBRA> Quando tento entrar na minha conta dá erro. como posso resolver esse problema?
#1217 [19:48] <inferno> rip
#1218 [19:48] <Capfan67> inferno, It's wroth trying to recover your Transaction ID, as it makes recovery easy. However, if you *can't*, then when you email Mojang, ask for an Alternate Verification Method.
#1219 [19:48] <inferno> I have the transaction id but that's it
#1220 [19:49] <inferno> I sent it to mojang but since it's the holidays it's going to be a while til they get back to me
#1221 [19:49] <ZombiFox33> I can't turn on the snapshots
#1222 [19:49] <Capfan67> inferno, The Transaction ID is all you need to establish ownership. Mojang will help you change the email address and regain control of your account.
#1223 [19:49] <Capfan67> inferno, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1224 [19:49] <urielsalis> ZombiFox33, follow the instructions Absol gave you
#1225 [19:49] <inferno> 'aight. dang guess its just the waiting game then.
#1226 [19:50] <inferno> alright thanks yall
#1227 [19:50] <urielsalis> JAIBRA, what error?
#1228 [19:50] <JAIBRA> sim
#1229 [19:50] <JAIBRA> erro
#1230 [19:50] <urielsalis> ??> JAIBRA lang/pt
#1231 [19:50] <Absol> JAIBRA: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1232 [19:51] <JAIBRA> ok
#1233 [19:51] <ZombiFox33> I can't turn on the snapshots
#1234 [19:52] <JAIBRA> When I try to login to my account it gives an error. How can I solve this problem?
#1235 [19:52] <urielsalis> JAIBRA, what error?
#1236 [19:52] <JAIBRA> yes
#1237 [19:53] * inferno [webchat@ip68-226-253-137.lf.br.cox.net] has quit. (Quit: webchat.esper.net)
#1238 [19:55] <ZombiFox33> I can't turn on the snapshots
#1239 [20:00] * ZombiFox33 [webchat@31.173.120.138] has quit. (Quit: webchat.esper.net)
#1240 [20:00] <Capfan67> JAIBRA, What is the exact error you see?
#1241 [20:21] * Ruaraidh [webchat@c-73-166-224-42.hsd1.tx.comcast.net] has joined #minecrafthelp
#1242 [20:21] <Ruaraidh> am I able to get a refund for this game?
#1243 [20:22] <Capfan67> ??> Ruaraidh account/refund
#1244 [20:22] <Absol> Ruaraidh: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1245 [20:22] <Ruaraidh> I do realize that I have had it for over 15 days but I have been trying to get it to run properly
#1246 [20:22] <Capfan67> Ruaraidh, What problem are you having?
#1247 [20:23] <Ruaraidh> when I run the game my computer becomes very hot and sometimes causes the application to crash
#1248 [20:24] <Capfan67> Ruaraidh, Ah. Sounds like a cooling issue with your PC. Hard to solve without replacing hardware.
#1249 [20:24] <Ruaraidh> yeah
#1250 [20:25] <Ruaraidh> I have a laptop so I imagine that the components are soldered
#1251 [20:25] <Ruaraidh> I'm almost certain they are
#1252 [20:26] <Capfan67> Ruaraidh, Most laptops are serviceable, though often require special tools. CPU and Cooling issues are common and usually involve replicable parts. My experience is with Dell mobile workstations, and this is always the case.
#1253 [20:27] <Ruaraidh> I do know that it can been done with a dell but I have a MacBook
#1254 [20:27] <Capfan67> Ruaraidh, On the other hand, laptop repair is often expensive, especially for out-of-warranty hardware. Your experience may vary.
#1255 [20:27] <Ruaraidh> its and older one and I played a lot of games on it
#1256 [20:27] <Ruaraidh> could playing games extensively on it cause this issue?
#1257 [20:28] <Capfan67> Ruaraidh, Cause the issue, No. But games and graphics would suffer if heat issues arise over time.
#1258 [20:28] <Ruaraidh> ok
#1259 [20:29] <Ruaraidh> is a refund an option because I can't see myself purchasing a new computer any time soon?
#1260 [20:29] <Ruaraidh> I would highly appreciate it
#1261 [20:29] * Chicken [webchat@108-212-89-58.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1262 [20:29] <Capfan67> Ruaraidh, The web page I linked expresses Mojang's refund policy. You'll have to negotiate with them rather you qualify.
#1263 [20:30] <Ruaraidh> do you know how I can do that?
#1264 [20:30] <Capfan67> Ruaraidh, The link I provided gives you instructions. Do you need the link again?
#1265 [20:30] <Ruaraidh> yes please
#1266 [20:30] <Capfan67> ??> Ruaraidh account/refund
#1267 [20:30] <Absol> Ruaraidh: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1268 [20:30] <Ruaraidh> oh
#1269 [20:31] <Ruaraidh> that
#1270 [20:31] <Ruaraidh> sorry
#1271 [20:31] <Ruaraidh> thank you for your time
#1272 [20:31] <Capfan67> Ruaraidh, Best of luck.
#1273 [20:32] <Ruaraidh> thanks
#1274 [20:34] * Ruaraidh [webchat@c-73-166-224-42.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1275 [20:41] * Shoma [webchat@190.113.208.145] has joined #minecrafthelp
#1276 [20:41] <Shoma> Hello?
#1277 [20:41] <Capfan67> Hi
#1278 [20:47] <Shoma> Mojang how long will it take to answer the emails?
#1279 [20:48] <Capfan67> Shoma, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1280 [20:53] * Souleaterzzz [webchat@34.41.1732.ip4.static.sl-reverse.com] has joined #minecrafthelp
#1281 [20:54] <Souleaterzzz> help?
#1282 [20:54] <Souleaterzzz> if anyone is there
#1283 [20:54] <Capfan67> Souleaterzzz, What do you need help with?
#1284 [20:54] <Souleaterzzz> my minecraft isnt letting me log in
#1285 [20:55] <Souleaterzzz> saying it cant conncet to server
#1286 [20:55] <Capfan67> ??> Souleaterzzz tools/hjt
#1287 [20:55] <Absol> Souleaterzzz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1288 [20:55] <Absol> Souleaterzzz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1289 [20:55] <Capfan67> Souleaterzzz, Certain incompatible software can cause that. Let's look there first.
#1290 [20:55] <Souleaterzzz> ok
#1291 [21:00] <Souleaterzzz> uh i dont know to send it the link i copy just goes back to the regular website
#1292 [21:01] <Capfan67> Souleaterzzz, Fill in the Poster field, then paste your log to the Content field. Then press paste. You will go to a new page. Paste that URL here.
#1293 [21:01] <Souleaterzzz> https://paste.ubuntu.com/p/wTMKb3F7BM/
#1294 [21:03] <Capfan67> Souleaterzzz, Kaspersky may cause download issues in the future, but I don't see any of the incompatible software that causes your issue.
#1295 [21:04] <Capfan67> Souleaterzzz, Do you get the error when you run the launcher, or when you press "Play" to load the client?
#1296 [21:04] <Souleaterzzz> its when i click log in
#1297 [21:04] <Souleaterzzz> it happens both on the client and on the minecraft.net website
#1298 [21:05] <Capfan67> Souleaterzzz, Does the login fail when you try to log into https://mojang.com/ ?
#1299 [21:06] <Capfan67> Souleaterzzz, ...or is your account not yet migrated?
#1300 [21:06] * Yuhka03 [webchat@189.215.148.235.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1301 [21:07] <Souleaterzzz> when i click the link to migrate to mojang it brings me to an error 404 website
#1302 [21:08] <Capfan67> Souleaterzzz, Let's make sure your hosts file isn't the problem:
#1303 [21:08] <Capfan67> ??> Souleaterzzz win/hosts
#1304 [21:08] <Absol> Souleaterzzz: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1305 [21:08] <Absol> Souleaterzzz: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#1306 [21:10] * Yuhka03 [webchat@189.215.148.235.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#1307 [21:10] <Souleaterzzz> https://paste.ubuntu.com/p/TYsV4ZgMP4/
#1308 [21:12] <Capfan67> Souleaterzzz, Looks reasonably clean. And this page give you a 404 error? https://account.mojang.com/migrate
#1309 [21:12] <Souleaterzzz> it says error 403 now
#1310 [21:12] <Souleaterzzz> but yeah
#1311 [21:14] <Capfan67> Souleaterzzz, Ok, it's loading fine here. Either software on your PC that isn't showing up in the hjt report, or ISP/Firewall settings between you and Mojang is redirecting your request.
#1312 [21:15] <Capfan67> Souleaterzzz, I'd suggest trying the URL on another device on the same network to determine if it's the machine, or your connection to the Internet that's the issue.
#1313 [21:15] * Phoenix_one [webchat@c-73-9-37-80.hsd1.il.comcast.net] has joined #minecrafthelp
#1314 [21:15] <Souleaterzzz> okay thank you ill give it a shot
#1315 [21:16] <Phoenix_one> hello i had a question about my minecraft acount
#1316 [21:17] <Capfan67> Phoenix_one, This is a public channel, so avoid posting personal information. What's your question?
#1317 [21:19] <Phoenix_one> when i used to play i was able to just enter my username and password like always, and for one day it just stopped working. the email i used i dont remember the password and i tryed mailing mojang but i got no response
#1318 [21:19] <Phoenix_one> how would i be able to tell this to mojang
#1319 [21:20] <Capfan67> Phoenix_one, If you don't know the email you purchased with, you'll need to contact support to migrate your account. Ask for Alternate Verification Methods.
#1320 [21:20] <Capfan67> Phoenix_one, You'll contact them here:
#1321 [21:20] <Capfan67> ??> Phoenix_one account/send-email
#1322 [21:20] <Absol> Phoenix_one: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1323 [21:20] <Absol> Phoenix_one: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1324 [21:22] * Ruaraidh [webchat@c-73-166-224-42.hsd1.tx.comcast.net] has joined #minecrafthelp
#1325 [21:23] <Ruaraidh> hi, ive had a look for my transaction ID and I seem to have deleted the email. is there another way I can get it?
#1326 [21:23] <Capfan67> ??> Ruaraidh account/trans-id
#1327 [21:23] <Absol> Ruaraidh: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1328 [21:25] <Phoenix_one> i have had this account for probably over 8 or 9 years
#1329 [21:25] <Phoenix_one> just after beta
#1330 [21:26] <Ruaraidh> what?
#1331 [21:26] <Capfan67> Phoenix_one, Beta ended November 2011. That's actually the easiest period to recover your transaction ID, with a single email to Skrill.
#1332 [21:26] <Ruaraidh> oh
#1333 [21:26] * JONATHANBBB [webchat@173-246-19-28.qc.cable.ebox.net] has joined #minecrafthelp
#1334 [21:27] <Ruaraidh> what happens if I didn't use PayPal to buy the account?
#1335 [21:27] <JONATHANBBB> I NEED HELP FOR MY ACCOUNT
#1336 [21:28] <Capfan67> Ruaraidh, You can get your paypal transaction. Here's the method:
#1337 [21:28] <Capfan67> ??> Ruaraidh paypal/history
#1338 [21:28] <Absol> Ruaraidh: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#1339 [21:28] <Ruaraidh> I didn't use paypal though
#1340 [21:28] <Capfan67> Ruaraidh, Oh.. "didn't". The Transaction ID page I linked gives non-paypal instructions for each time period.
#1341 [21:29] <Capfan67> JONATHANBBB, What do you need help with?
#1342 [21:29] <JONATHANBBB> i FORGOT MY E-MAIL
#1343 [21:29] <JONATHANBBB> BUT I KNOW MY USERNAME AND MY PASSWORD
#1344 [21:29] <Capfan67> ??> JONATHANBBB account/forgot-email
#1345 [21:29] <Absol> JONATHANBBB: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1346 [21:30] <Phoenix_one> but what if you forgot the email
#1347 [21:30] <JONATHANBBB> i TRIED THAT METHOD BUT I CAN'T FIND IT
#1348 [21:30] <Capfan67> JONATHANBBB, If you *can't* figure it out, you'll need to email Mojang and ask for an Alternate Verification Method.
#1349 [21:30] <Capfan67> ??> JONATHANBBB account/send-email
#1350 [21:30] <Absol> JONATHANBBB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1351 [21:30] <Absol> JONATHANBBB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1352 [21:30] <Capfan67> JONATHANBBB, Follow those general instructions, but ask for Alternate Verification Method.
#1353 [21:31] <JONATHANBBB> I SENT MY E-MAIL BUT IT SAYS THAT IT WILL BE LONGER BECAUSE OF THE HOLIDAYS
#1354 [21:32] <Capfan67> JONATHANBBB, Yes. The link I just provided tells you where they are in queue.
#1355 [21:32] <Ruaraidh> can I find the transaction ID with out using PayPal? If not what am I supposed to do?
#1356 [21:33] <Capfan67> Ruaraidh, Yes. The page I linked tells you what to do. If those methods don't work for you, you'll need to email Customer Support and ask for an Alternate Verification Method.
#1357 [21:33] <Ruaraidh> im not sure on what I'm supposed to do*
#1358 [21:33] <Ruaraidh> sorry
#1359 [21:33] <JONATHANBBB> I THINK BEFORE I COULD LOG IN WITH ONLY MY USER NAME AND MY PASSOWRD IS IT STILL LIKE THIS?
#1360 [21:34] <Capfan67> JONATHANBBB, I don't have an unmigrated account to test with. As far as I know, some people still use unmigrated accounts.
#1361 [21:34] <Capfan67> Ruaraidh, Generally speaking, when did you purchase?
#1362 [21:35] <Andrio> JONATHANBBB, what was your username?
#1363 [21:35] <JONATHANBBB> JONATHANBBB
#1364 [21:35] * Ruaraidh [webchat@c-73-166-224-42.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1365 [21:36] <Andrio> JONATHANBBB, that is still a legacy account. You can try to reset your password at https://account.mojang.com/migrate
#1366 [21:37] <JONATHANBBB> I KNOW MY PASSWORD I ALSO KNOW MY USER NAME BUT I DONT REMEMBER MY E-EMAIL I USED IT FOR ONLY MINECRAFT AND IT IS SOMEONE ELSE THAT BOUGHT IT FOR ME
#1367 [21:37] * Phoenix_one [webchat@c-73-9-37-80.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1368 [21:39] <JONATHANBBB> IS THERE A WAY TO FIND MY E-EMAIL BACK WITH ONL Y ENTERING MY USER NAME AND MY PASSWORD?
#1369 [21:39] <Andrio> JONATHANBBB, no.
#1370 [21:41] * TylerN [webchat@24-177-52-29.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
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#1372 [21:42] <JONATHANBBB> SO I NEED MY TRANSACTION ID, MY E-MAIL TO SEND FOR GETTING MY E-MAIL BACK
#1373 [21:43] <Capfan67> JONATHANBBB, Having your transaction ID makes the process simple. If you don't have your transaction ID, you can ask for an Alternate Verification Method.
#1374 [21:45] <JONATHANBBB> HOW DO I ASK FOR AN ALTERNATIVE VERIFICATION METHOD?
#1375 [21:45] <Capfan67> JONATHANBBB, When you email customer support.
#1376 [21:45] <Capfan67> ??> JONATHANBBB account/send-email
#1377 [21:45] <Absol> JONATHANBBB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1378 [21:45] <Absol> JONATHANBBB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1379 [21:45] <JONATHANBBB> OK THANK YOU
#1380 [21:48] * Lord_of_Life [~Lord@46.217.255.64] has joined #minecrafthelp
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#1383 [21:51] * phoenix [webchat@c-73-9-37-80.hsd1.il.comcast.net] has joined #minecrafthelp
#1384 [21:51] <phoenix> when will i hear back from mojang if i had emailed them
#1385 [21:52] <tyteen4a03> phoenix: about 5 business days usually
#1386 [21:52] <phoenix> just before chirtmas
#1387 [21:52] * Ben [webchat@c-73-52-87-174.hsd1.pa.comcast.net] has joined #minecrafthelp
#1388 [21:52] <tyteen4a03> phoenix: see https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1389 [21:52] <phoenix> really what happenes if they dont repaly after
#1390 [21:52] * Ben is now known as Guest52669
#1391 [21:52] <tyteen4a03> phoenix: right now they are replying to emails on the 18th, so be patient
#1392 [21:52] <phoenix> oh okay thank you
#1393 [21:53] * phoenix [webchat@c-73-9-37-80.hsd1.il.comcast.net] has quit. (Client Quit)
#1394 [21:53] <Guest52669> Hello, I am having trouble logging in. I have not played minecraft in years - however (apparently) i already migrated my account. None of my passwords or emails are working and it isn't seeing any email i have connected to any account I own. I know my username and the passwords and emails i have, I just can't figure out why it won't send an email t
#1395 [21:53] <Guest52669> o any of my addresses. ANy help would be amazing as i'm trying to join my friends on a server. :)
#1396 [21:54] <mattym> Guest52669, Do you remember migrating the account yourself?
#1397 [21:54] <Guest52669> Honestly no, but it's possible I did? It was about two months ago but I have no memory of it. Is it possible my account was hacked?
#1398 [21:55] <mattym> Guest52669, What is the ingame username?
#1399 [21:55] <Guest52669> Kidchaor3
#1400 [21:55] <mattym> Guest52669, If you did not migrate it yourself, it was most likely hacked.
#1401 [21:56] <mattym> ??> Guest52669 account/send-email
#1402 [21:56] <Absol> Guest52669: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1403 [21:56] <Absol> Guest52669: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1404 [21:56] <Guest52669> Alright - thanks, i'll try that
#1405 [21:56] <Guest52669> I apprichiate the help
#1406 [22:00] * Guest52669 [webchat@c-73-52-87-174.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1407 [22:11] * thelounge400 [webchat@cpe-76-187-101-252.tx.res.rr.com] has joined #minecrafthelp
#1408 [22:11] * Espercorn kicked thelounge400 from #minecrafthelp (Reason: helounge400 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#1410 [22:27] * UnknownUser [webchat@cpe-24-27-36-194.austin.res.rr.com] has joined #minecrafthelp
#1411 [22:32] <UnknownUser> Hello I bought mine craft 2 days after Christmas but have not been able to play it because when ever I press the green playbutton on the minecraft launcher it says The game crashed whilst initializing game
#1412 [22:32] <UnknownUser> The game crashed whilst initializing game
#1413 [22:32] <UnknownUser> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1414 [22:33] <Capfan67> ??> UnknownUser win/dxdiag
#1415 [22:33] <Absol> UnknownUser: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1416 [22:33] <UnknownUser> okay thank you
#1417 [22:34] <Capfan67> UnknownUser, The normal cause is a video driver that doesn't support your OS or Minecraft. Those instructions will produce a report to review your hardware and drivers.
#1418 [22:35] * pigpatty [webchat@cpe-76-186-123-17.tx.res.rr.com] has joined #minecrafthelp
#1419 [22:35] <pigpatty> hello?
#1420 [22:35] <Capfan67> Hi
#1421 [22:35] <pigpatty> dude i need some help with my account
#1422 [22:36] <Capfan67> pigpatty, What do you need help with?
#1423 [22:36] <pigpatty> so i tried to reset my password right
#1424 [22:36] * nwk09 [webchat@072-179-160-231.res.spectrum.com] has joined #minecrafthelp
#1425 [22:36] <pigpatty> no email sent to the connected email account
#1426 [22:36] <pigpatty> so i emailed mojang about that
#1427 [22:36] <pigpatty> nothing from them
#1428 [22:36] <pigpatty> this was about a week ago and ive tried just about every password from the back of my head
#1429 [22:37] <pigpatty> so i honestly don't know
#1430 [22:37] <pigpatty> nothing in the spam folder
#1431 [22:37] <Capfan67> pigpatty, If you just emailed last week, it's too soon to hear back. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1432 [22:37] * Anuris [webchat@residencial-168-197-107-102.gtbatelecom.com.br] has joined #minecrafthelp
#1433 [22:37] <pigpatty> too soon?
#1434 [22:37] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#1435 [22:37] <Capfan67> pigpatty, ..if you emailed customer support, that is.
#1436 [22:37] <Anuris> hello
#1437 [22:38] <pigpatty> well damn
#1438 [22:38] <pigpatty> i emailed them about some other issue in the past
#1439 [22:38] * Anuris [webchat@residencial-168-197-107-102.gtbatelecom.com.br] has quit. (Client Quit)
#1440 [22:38] <pigpatty> much less time than this
#1441 [22:38] <pigpatty> like a day or so
#1442 [22:38] <Capfan67> pigpatty, Monitor the link provided, and you'll know when they catch up to the day you sent the email.
#1443 [22:38] <pigpatty> alright
#1444 [22:38] <Capfan67> pigpatty, *nods* Things get slow around the Holidays.
#1445 [22:38] <pigpatty> thanks man have a nice night
#1446 [22:39] * pigpatty [webchat@cpe-76-186-123-17.tx.res.rr.com] has quit. (Client Quit)
#1447 [22:39] <nwk09> how to fix io.netty.channel.abstractchannel$annotatedconnectexception timed out
#1448 [22:40] <Capfan67> nwk09, Network issues are complicated to solve. Sometimes a simple reboot fixes the issue. Other times, the firewall or even ISP are the issue.
#1449 [22:41] <nwk09> any idea where to start?
#1450 [22:41] <nwk09> i've already portforwarded
#1451 [22:41] <Capfan67> nwk09, Are you having an outbound issue connecting to a server, or having trouble setting up inbound connections?
#1452 [22:43] <nwk09> i tried to get my friend to join and he keeped timeing out
#1453 [22:43] <nwk09> kept*
#1454 [22:43] <Capfan67> nwk09, Which Edition are you running?
#1455 [22:44] <nwk09> the one of the minecraft web site
#1456 [22:44] <nwk09> 13.2
#1457 [22:45] <Capfan67> nwk09, Ok, Java Edition. Are you running the dedicate server software on a machine that you're both connecting to?
#1458 [22:45] <nwk09> on my computer
#1459 [22:46] <Capfan67> nwk09, Ok, on your computer, are you running the dedicated server software, or just opening to lan?
#1460 [22:47] <nwk09> i went to the minecraft website and got there server stuff from there set it up added the ip forwarded the port
#1461 [22:48] <nwk09> and now i'm here
#1462 [22:48] <Capfan67> nwk09, Ok. The issue is most likely either (1) firewall/security on the host machine or (2) incorrectly setup port forwarding. To determine which one, try to connect to the server from another computer on your LAN (not the server machine) using the LAN IP of the server.
#1463 [22:49] <Capfan67> nwk09, If you can't connect, the issue is your firewall/security software. if you can connect, you need to fix your port forwarding.
#1464 [22:50] <nwk09> can we explore both i don't have another computer with minecraft on it
#1465 [22:51] <Capfan67> nwk09, That will make testing very complicated, since either cause is possible.
#1466 [22:51] <nwk09> i'll have to download it on my laptop
#1467 [22:51] <Capfan67> nwk09, With that advise, I can't really help much more. This channel is for client hardware/software issues, not server setup. I would suggest taking server issues to https://www.reddit.com/r/admincraft/
#1468 [22:52] <UnknownUser> Excuse me I finished following the link you showed me what do i do next? or do i wait for something?
#1469 [22:52] <nwk09> thanks for the help i'll be back soon
#1470 [22:52] * nwk09 [webchat@072-179-160-231.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1471 [22:53] <Capfan67> UnknownUser, You were running a dxdiag report, and pasting it to the link I provided, then giving us the link to review. Do you have the link yet?
#1472 [22:53] <UnknownUser> Oh yes i'll send it now
#1473 [22:53] <UnknownUser> https://paste.ubuntu.com/p/TkrdShT2h6/
#1474 [22:55] <Capfan67> UnknownUser, There is no Windows 10 graphics driver for your CPU. The lastest driver provided by Dell is for Windows 7.
#1475 [22:56] <Capfan67> UnknownUser, NOTE: Your processor is also very old. Minecraft versions newer than 1.12 are likely to crash when launched.
#1476 [22:56] <UnknownUser> Oh okay I see does that mean I will not be able to play minecraft on my computer?
#1477 [22:57] <Capfan67> UnknownUser, With heroic effort you *might* get it running, but I wouldn't expect that outcome. Our general position here would be that the machine doesn't support minecraft. I'm very sorry.
#1478 [22:58] <UnknownUser> Oh thats fine thank you so much
#1479 [22:58] * UnknownUser [webchat@cpe-24-27-36-194.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
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#1483 [23:52] * nicki [webchat@cpe-101-186-84-37.wb02.wa.asp.telstra.net] has joined #minecrafthelp
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#1485 [23:54] <nicki> I was playing minecraft yesterday on my computer and today it asked for me to log back in, when i tired it said that it was incorrect. I wrote down my password and username so its not incorrect but it wont log me in. Is there something that i can do to solve this?
#1486 [23:55] <mattym> nicki, Have you tried to do a password reset?
#1487 [23:55] <nicki> yes but i havent received an email
#1488 [23:55] <mattym> nicki, Is it a migrated account?
#1489 [23:56] <nicki> yes
#1490 [23:56] <mattym> ??> nicki account/send-email
#1491 [23:56] <Absol> nicki: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1492 [23:56] <Absol> nicki: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1493 [23:57] <nicki> thank you
#1494 [23:57] <Prez> hey I can't join my friends with the LAN network even though we're right next to each other