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#3 [00:09] * DamSinPilaa [webchat@201.213.136.236] has joined #minecrafthelp
#4 [00:09] <DamSinPilaa> Hola
#5 [00:09] <DamSinPilaa> ?
#6 [00:10] * nicki [webchat@cpe-101-186-84-37.wb02.wa.asp.telstra.net] has joined #minecrafthelp
#7 [00:13] <nicki> my account has just spontaneously deleted itself, i've created a new account with the same details and it worked which means my previous account has gone. i first created the account back in 2013 and migrated it across a couple years ago... it was working fine until yesterday. help
#8 [00:13] <mattym> nicki, You were already given the instructions to contact Mojang.
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#12 [01:58] <julyofsir> Hello. I'm a journalist in Korea. I have a question about Minecraft.
#13 [02:03] <julyofsir> I have a plan to write an article about Minecraft. So I'd like to request a permission to use some pictures of Minecraft. I send an e-mail about this. Check please. (e-mail address is same to my nickname).
#14 [02:03] <mattym> julyofsir, This is a community support channel. We do not handle that stuff.
#15 [02:05] <julyofsir> Oh, sorry. I didn't know that. Thank you for your reply.
#16 [02:06] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
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#19 [03:06] * Cetinash [webchat@5-14-143-197.residential.rdsnet.ro] has joined #minecrafthelp
#20 [03:06] <Cetinash> Hello
#21 [03:07] <Cetinash> I tried to reset my password and i haven't received a mail back for 3 days, any ideas?
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#23 [03:58] * Crystal [webchat@45.56.150.147] has joined #minecrafthelp
#24 [04:01] <Crystal> hey guys, I play Minecraft Java on my Mac, but my launcher is being weird. I can't use it? I'll attach screenshots if I can. I've tried deleting and redownloading Minecraft multiple times and restarting my computer completly and nothing works. I can only see the name of the application? (launcher) and if I try to type or do anything in it, nothing
#25 [04:01] <Crystal> happens. The rest except for the top bar is transparent. I've never experienced this before so it would be nice if someone could give me some advice 😅
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#27 [04:04] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has joined #minecrafthelp
#28 [04:04] <Arkeman007> hi
#29 [04:04] * Li [webchat@106.38.128.137] has quit. (Quit: webchat.esper.net)
#30 [04:04] <Arkeman007> I have a problem when i try to enter minecraft 1.9 and above
#31 [04:05] <Arkeman007> https://pastebin.com/4v8d2uJG
#32 [04:06] <Arkeman007> can someone help?
#33 [04:23] * iizme [webchat@90.253.250.104] has joined #minecrafthelp
#34 [04:23] <iizme> Hi, I am trying to buy Minecraft java for my son
#35 [04:24] <iizme> But I keep getting 'credit card details wrong' message (this seems to be not uncommon)
#36 [04:24] <iizme> I am based in the UK, and have checked with my bank for any issues. They say I should be able to make the payment
#37 [04:24] <iizme> I prefer not to use a voucher as I understand that maybe I will have to use my credit card to confirm I am an adult anyway.
#38 [04:24] <iizme> Any help is appreciated. I have gone through the Mojang FAQs etc already. Emailed them also.
#39 [04:43] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#40 [05:16] * sneaky0snake [webchat@n175-34-5-43.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#41 [05:16] <sneaky0snake> Is the account deactivation a common issue? I was just changing my skin multiple times
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#43 [05:42] * Prez [webchat@122-57-191-165-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#44 [05:43] <Arkeman007> hi?
#45 [05:45] * maymaiken [webchat@173.239.197.191] has joined #minecrafthelp
#46 [05:46] <maymaiken> The email I created my minecraft premium account with got deleted, so I can't migrate it and therefore can't download Java edition on my new laptop. Any advice?
#47 [05:48] <Andrio> ??> maymaiken account/send-email
#48 [05:48] <Absol> maymaiken: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [05:48] <Absol> maymaiken: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#51 [05:49] <maymaiken> I have done that. I was just wondering if you had any other advice I could try at the moment, while I wait?
#52 [05:50] <Andrio> maymaiken, there's really not much you can do if you can't receive the mail.
#53 [05:50] <Andrio> Other than contacting Mojang.
#54 [05:50] <maymaiken> Okay, thank you for your time
#55 [05:50] <maymaiken> Okay, thank you for your time
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#61 [06:30] * DENIZ1417 [webchat@50.red-88-11-94.dynamicip.rima-tde.net] has joined #minecrafthelp
#62 [06:30] <DENIZ1417> i need help
#63 [06:32] <DENIZ1417> i won an minecraft premium account, but i can't change my skin, because of ehere i won that account he didn't get me the security passwords
#64 [06:34] <Capfan67> DENIZ1417, Mojang does not recognize account transfers. If someone "gave" you an existing account, you'll have a very hard time convincing Mojang to give you control of the account. Worst of all, the original owner can reclaim the account at any time.
#65 [06:35] <Capfan67> DENIZ1417, However, if you want to discuss the issue with Mojang, you can contact them here:
#66 [06:35] <Capfan67> ??> DENIZ1417 account/send-email
#67 [06:35] <Absol> DENIZ1417: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#68 [06:35] <Absol> DENIZ1417: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#69 [06:36] * BarryBakplaat [webchat@ip4dabc6a2.direct-adsl.nl] has joined #minecrafthelp
#70 [06:37] * BarryBakplaat [webchat@ip4dabc6a2.direct-adsl.nl] has quit. (Client Quit)
#71 [06:38] <DENIZ1417> but i don't won a gift code
#72 [06:39] <DENIZ1417> i won a email with password
#73 [06:39] <DENIZ1417> and i want to reset password and security passwords too, and the email
#74 [06:40] <DENIZ1417> do u understand me?
#75 [06:41] <Capfan67> DENIZ1417, That's exactly what I was describing in my message. Mojang doesn't recognize account transfers. From their standpoint, it's not your account. It belongs to the original purchaser. Still, I've provided the weblink where you can email Customer Support and discuss it with them.
#76 [06:42] <DENIZ1417> ok thx
#77 [06:42] <Andrio> DENIZ1417, maybe also get in touch with whoever gave you the password.
#78 [06:57] * Nujines [webchat@46.173.12.122] has joined #minecrafthelp
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#80 [06:57] * CeifadorDeXereca [webchat@200-217-226-12.user.veloxzone.com.br] has joined #minecrafthelp
#81 [06:57] <CeifadorDeXereca> Pode ajudar ?
#82 [06:59] <Capfan67> CeifadorDeXereca, What do you need help with? Also, we speak English.
#83 [07:00] <Capfan67> ??> CeifadorDeXereca lang/pt
#84 [07:00] <Absol> CeifadorDeXereca: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#85 [07:00] <CeifadorDeXereca> Assim mano, eu sempre troco a capa da minha conta é hoje qnd fui logar deu falha de acesso algo assim e dai n consigo mais entra com minha senha já tentei trocar esperei chega no email o link pra trocar mas até agora nada
#86 [07:02] <Capfan67> CeifadorDeXereca, If you're not receiving system emails from Mojang, start here: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#87 [07:02] <CeifadorDeXereca> Mas eu já fiz isso
#88 [07:02] <CeifadorDeXereca> e nada
#89 [07:03] <CeifadorDeXereca> minha conta atualizo sempre
#90 [07:03] <CeifadorDeXereca> só nao fiz migrar
#91 [07:03] <CeifadorDeXereca> ainda
#92 [07:04] <Capfan67> CeifadorDeXereca, If that page doesn't resolve the issue, you'll need to contact Customer Support:
#93 [07:04] <Capfan67> ??> CeifadorDeXereca account/send-email
#94 [07:04] <Absol> CeifadorDeXereca: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#95 [07:04] <Absol> CeifadorDeXereca: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#96 [07:04] <Capfan67> ??> CeifadorDeXereca account/trans-id
#97 [07:04] <Absol> CeifadorDeXereca: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#98 [07:04] <CeifadorDeXereca> calma
#99 [07:06] <CeifadorDeXereca> ok
#100 [07:06] <CeifadorDeXereca> vou ver aq
#101 [07:07] <CeifadorDeXereca> Mas eu apaguei
#102 [07:07] <CeifadorDeXereca> Todas as mensagens
#103 [07:07] <CeifadorDeXereca> do meu email
#104 [07:08] <Capfan67> CeifadorDeXereca, The link tells you how to find your transaction ID if you've deleted it. If you can't find it, ask Mojang for an Alternate Verification Method.
#105 [07:09] <CeifadorDeXereca> ta valeu
#106 [07:09] <CeifadorDeXereca> ta valeu
#107 [07:09] * CeifadorDeXereca [webchat@200-217-226-12.user.veloxzone.com.br] has left #minecrafthelp
#108 [07:31] * paul [webchat@111-242-101-35.dynamic-ip.hinet.net] has joined #minecrafthelp
#109 [07:33] <paul> My account is hacked. I want to know how to get back in addition to the transaction ID.
#110 [07:33] <Capfan67> ??> paul account/hacked
#111 [07:34] <Absol> paul: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#112 [07:34] <Absol> paul: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#113 [07:34] <Capfan67> ??> paul account/trans-id
#114 [07:34] <Absol> paul: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#115 [07:36] <paul> In addition to using the transaction ID, is there any way to get it back?
#116 [07:37] <Capfan67> paul, as noted on the linked page, if you can't find your transaction ID, you can ask Mojang for Alternate Verification Methods.
#117 [07:39] <paul> OK THX
#118 [07:42] * Annabelel [webchat@204.10.219.44] has joined #minecrafthelp
#119 [07:42] * Annabelel is now known as Annabelle
#120 [07:43] <Annabelle> Minecraft if crashing when I launch it on the switch. It stays as a black screen for a few minutes, gets to the home menu, and then it crashes.
#121 [07:43] <Annabelle> is*
#122 [07:45] <urielsalis> hi Annabelle
#123 [07:45] <urielsalis> Annabelle: can you give me one sec? I think I remember a bug report about that
#124 [07:46] * Annabelle [webchat@204.10.219.44] has quit. (Client Quit)
#125 [07:51] <urielsalis> or not
#126 [07:52] * sneaky0snake [webchat@n175-34-5-43.sun1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#127 [08:04] * Jassieboy2634 [webchat@5352D32A.cm-6-3d.dynamic.ziggo.nl] has joined #minecrafthelp
#128 [08:06] <Jassieboy2634> Hello, recently my minecraft account has bin migrated to a mojang account (without asking anything). So i tried to login into my mc account. But my password doesn't work anymore.
#129 [08:06] <Jassieboy2634> So i went to the mojang website and tried to change my password. But i never got any reset mails.... Can you guys help me out :) ?? !
#130 [08:08] <Capfan67> Jassieboy2634, It sounds like your account was "hacked" and migrated to another email. You'll need to contact Customer Support:
#131 [08:08] <Capfan67> ??> Jassieboy2634 account/send-email
#132 [08:08] <Absol> Jassieboy2634: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#133 [08:08] <Absol> Jassieboy2634: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#134 [08:08] <Capfan67> ??> Jassieboy2634 account/trans-id
#135 [08:08] <Absol> Jassieboy2634: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#136 [08:09] <Jassieboy2634> okay ! thanks
#137 [08:45] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has joined #minecrafthelp
#138 [08:47] <Antiquair> Hi! Every time I launch Minecraft (it doesn't matter which version), I receive the ''exit code'' -805306369. When I Google this, the only website which offers me some kind of help is the Hopper website, but I've tried everything. Can you help me?
#139 [08:48] <Capfan67> ??> Antiquair tools/hjt
#140 [08:48] <Absol> Antiquair: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#141 [08:48] <Absol> Antiquair: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#142 [08:49] * deymis [webchat@b3d92923.virtua.com.br] has joined #minecrafthelp
#143 [08:49] <deymis> pq n consigo entra no minecraft
#144 [08:58] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#145 [09:04] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has joined #minecrafthelp
#146 [09:04] * markus9112002 [webchat@180-103-000-128.ip-addr.inexio.net] has joined #minecrafthelp
#147 [09:05] <Antiquair> Absol I had to reboot my laptop because the program said it was already running, could you send the links again?
#148 [09:05] <Capfan67> Sure:
#149 [09:05] <Greymagic27> ??> Antiquair tools/hjt
#150 [09:05] <Absol> Antiquair: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#151 [09:05] <Absol> Antiquair: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#152 [09:05] <Capfan67> ??> Antiquair tools/hjt
#153 [09:05] <Antiquair> Thanks!
#154 [09:06] <Capfan67> Antiquair, That can happen if you don't run as Administrator.
#155 [09:07] <markus9112002> hello i forgot my mc username what can i do ?
#156 [09:07] <Antiquair> Yeah I accidentally did
#157 [09:08] <Antiquair> Is this correct? https://paste.ubuntu.com/p/DQzQxTCFK5/
#158 [09:09] <Capfan67> Antiquair, You have malware known to cause the issue. Here's the procedure to remove it:
#159 [09:09] <Capfan67> ??> Antiquair av/adwcleaner
#160 [09:09] <Absol> Antiquair: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#161 [09:09] <Absol> Antiquair: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#162 [09:10] <Antiquair> Thanks!
#163 [09:11] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#164 [09:14] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has joined #minecrafthelp
#165 [09:15] <Antiquair> I just did the scan!
#166 [09:16] <Greymagic27> Antiquair, Alright, Try to launch your minecraft now!
#167 [09:16] <Antiquair> I will :o
#168 [09:19] <Antiquair> It works!
#169 [09:19] <Capfan67> Antiquair, Great news!
#170 [09:19] <Antiquair> Thank you sooo much :)
#171 [09:23] * Aarush2b [webchat@abts-north-dynamic-188.206.161.122.airtelbroadband.in] has joined #minecrafthelp
#172 [09:23] <Aarush2b> hi my game got fixed yesterday but is xrashing again. I have the crash report.
#173 [09:24] <Greymagic27> Aarush2b, I'm sorry to hear that, can you send the crash report on paste.ubuntu.com and give us the URL? :)
#174 [09:24] <Aarush2b> also before you ask i have vbos off
#175 [09:25] <Aarush2b> https://paste.ubuntu.com/p/Xx2TX8THp3/
#176 [09:25] <urielsalis> You cant turn off VBOs starting from the snapshot
#177 [09:25] <Aarush2b> im playing in 1.13.2
#178 [09:25] * Bianca_BR_ [webchat@dynamic-45-65-239-213.ubinformatica.net.br] has joined #minecrafthelp
#179 [09:25] <Bianca_BR_> preciso de ajuda
#180 [09:25] * Bianca_BR_ [webchat@dynamic-45-65-239-213.ubinformatica.net.br] has quit. (Client Quit)
#181 [09:27] <Aarush2b> anyone seen it yet?
#182 [09:28] <urielsalis> ??> Aarush2b win/dxdiag
#183 [09:28] <Absol> Aarush2b: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#184 [09:30] <Aarush2b> https://paste.ubuntu.com/p/QFd6gkPPTc/
#185 [09:30] <Aarush2b> sent
#186 [09:36] <Aarush2b> anyone see it?
#187 [09:38] <Capfan67> Aarush2b, That's what we needed. Stand by...
#188 [09:38] <Aarush2b> ty
#189 [09:40] <Capfan67> Aarush2b, This appears to be a driver issue with the version of Intel Graphics driver installed. Did the failures begin following a driver update?
#190 [09:43] * Razer [znc@cetacean.club] has quit. (Ping timeout: 190 seconds)
#191 [09:43] <Aarush2b> i dont know...
#192 [09:43] <Aarush2b> but i installed a driver yesterday
#193 [09:44] <Aarush2b> it was working some time ago...
#194 [09:44] <Aarush2b> the driver was what fixed my problems
#195 [09:44] <Capfan67> Aarush2b, To be thorough, lets make sure there's no know incompatible software installed before rolling back your driver:
#196 [09:45] <Aarush2b> okayy
#197 [09:45] <Capfan67> ??> Aarush2b tools/hjt
#198 [09:45] <Absol> Aarush2b: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#199 [09:45] <Absol> Aarush2b: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#200 [09:45] <Aarush2b> is it safe?
#201 [09:45] <urielsalis> yes
#202 [09:46] <Aarush2b> oh norton says it is
#203 [09:46] <Aarush2b> kk
#204 [09:48] <Aarush2b> its not working
#205 [09:49] <Aarush2b> theres no line it says to delete
#206 [09:49] <Capfan67> Aarush2b, You're running a report, pasting it to the site, the giving us a link.
#207 [09:49] <Aarush2b> because apparently something is blocking it
#208 [09:49] * Lord_of_Life_ [~Lord@46.217.20.204] has joined #minecrafthelp
#209 [09:49] <Aarush2b> Yeah but its saying something else
#210 [09:50] <Capfan67> Aarush2b, When you run hjt, you should get a license acceptance button, then the main menu, where you click "do a system scan and save a logfile". Did you get that far?
#211 [09:51] * Lord_of_Life [~Lord@46.217.255.64] has quit. (Ping timeout: 180 seconds)
#212 [09:51] <Aarush2b> yes but it changes and i got this
#213 [09:51] <Aarush2b> should i send it?
#214 [09:52] * helterskelter [webchat@198.178-128-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#215 [09:52] <Aarush2b> https://paste.ubuntu.com/p/BJmFj2ddxP/
#216 [09:52] <Aarush2b> well here it is
#217 [09:52] <helterskelter> hey can someone help me with my acount
#218 [09:53] <helterskelter> i dont know wich email i used and wich pasword for my acount
#219 [09:54] <Capfan67> Aarush2b, there is software installed that could impact Minecraft, but none that should cause video crashes. In this case, if you installed an updated driver, I'd recommend rolling back to the previous version and testing again.
#220 [09:55] <Aarush2b> how do i do that Capfan67?
#221 [09:56] * RYANGANGUERYT [webchat@201-43-24-29.dsl.telesp.net.br] has joined #minecrafthelp
#222 [09:56] <RYANGANGUERYT> br ?
#223 [09:56] <Capfan67> Aarush2b, Press Win+R. Type devmgmt.msc and press enter. Scroll down to your display adapters and expand. right click on your driver and choose RollBack driver
#224 [09:57] <Capfan67> helterskelter, If you don't know your email or password, you'll need to contact Mojang Customer Support:
#225 [09:57] <Capfan67> ??> helterskelter account/send-email
#226 [09:57] <Absol> helterskelter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#227 [09:57] <Absol> helterskelter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#228 [09:58] * helterskelter [webchat@198.178-128-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#229 [09:58] <Capfan67> Aarush2b, You may need to open properties, change to the driver tab then select rollback.
#230 [09:58] <Aarush2b> Capfan67 theres no option to RollBack driver
#231 [09:59] <RYANGANGUERYT> Hello my game does not start when I click on play the following message appears the game has stopped working and I can not solve this problem please help me
#232 [09:59] <Capfan67> ??> RYANGANGUERYT tools/hjt
#233 [09:59] <Absol> RYANGANGUERYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [09:59] <Absol> RYANGANGUERYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [10:00] <Aarush2b> Capfan67 its blocked or something
#236 [10:00] <Capfan67> Aarush2b, Do you see the "Roll Back Driver" button, but it's greyed out?
#237 [10:00] <Aarush2b> yes!
#238 [10:00] <urielsalis> Doesnt rollback rollback to the windows provided driver which dont have opengl support?
#239 [10:01] <Aarush2b> ???
#240 [10:01] <Capfan67> Aarush2b, That means that your last driver install was probably a "clean isntall", removing the previous driver completely.
#241 [10:01] <tyteen4a03> urielsalis: yep
#242 [10:01] <Capfan67> urielsalis, It simply rolls back to the previous version.
#243 [10:01] <Aarush2b> so now what do i do?
#244 [10:01] * RYANGANGUERYT [webchat@201-43-24-29.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#245 [10:01] <tyteen4a03> urielsalis: if you rollback you clear out the junk that Windows Update helpfully installs
#246 [10:01] <Capfan67> Aarush2b, Here is the driver version previous to yours: https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#247 [10:02] <Aarush2b> will i have to restart the computer?
#248 [10:02] <Capfan67> Aarush2b, If the issue is infact the current driver build, the older driver shoulld work.
#249 [10:02] <Capfan67> Aarush2b, The install may require a reboot. If so, come back here after the reboot.
#250 [10:02] <Aarush2b> okay but which link do i press
#251 [10:03] <Capfan67> Aarush2b, The top link should be fine.
#252 [10:03] <Aarush2b> okay
#253 [10:04] <Capfan67> Aarush2b, (Top link being 64-bit .exe)
#254 [10:05] <Aarush2b> okay well i'll cya in 2 mins
#255 [10:05] * Aarush2b [webchat@abts-north-dynamic-188.206.161.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#256 [10:05] * O0O0O0f [webchat@c-76-110-225-52.hsd1.fl.comcast.net] has joined #minecrafthelp
#257 [10:05] <O0O0O0f> pleSE HELP
#258 [10:06] <O0O0O0f> my Minecraft keeps freezing and crashing
#259 [10:06] <O0O0O0f> HELLO?
#260 [10:06] * RYANGANGUERYT [webchat@201-43-24-29.dsl.telesp.net.br] has joined #minecrafthelp
#261 [10:07] <Greymagic27> ??> O0O0O0f launcher/log
#262 [10:07] <Absol> O0O0O0f: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#263 [10:08] <RYANGANGUERYT> Absol I'll send the link soon
#264 [10:08] * dolanmiu [webchat@192.115.93.174.bcube.co.uk] has joined #minecrafthelp
#265 [10:08] <dolanmiu> Hey everyone, I tried to do the migration, but my minecraft purchase is no longer in my account now
#266 [10:08] <dolanmiu> Was I hacked or something?
#267 [10:08] * RYANGANGUERYT [webchat@201-43-24-29.dsl.telesp.net.br] has quit. (Client Quit)
#268 [10:09] <Greymagic27> ??> dolanmiu account/send-email
#269 [10:09] <O0O0O0f> plz help
#270 [10:09] <Absol> dolanmiu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#271 [10:09] <Absol> dolanmiu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#272 [10:09] <Greymagic27> ??> O0O0O0f launcher/log
#273 [10:09] <Absol> O0O0O0f: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#274 [10:09] <Greymagic27> Follow those steps O0O0O0f ^
#275 [10:09] <O0O0O0f> absol my think keeps saying Java se is not responding tho
#276 [10:09] <dolanmiu> Ok, I sent my query on the 26th Dec
#277 [10:09] <Greymagic27> ??> O0O0O0f tools/hjt
#278 [10:09] <dolanmiu> I will keep waiting then?
#279 [10:09] <Absol> O0O0O0f: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [10:09] <Absol> O0O0O0f: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [10:10] <Greymagic27> O0O0O0f, Follow those steps instead then
#282 [10:10] <O0O0O0f> um ok
#283 [10:10] <Capfan67> dolanmiu, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#284 [10:10] <dolanmiu> thanks all
#285 [10:10] <Greymagic27> dolanmiu, Your welcome :D
#286 [10:11] <O0O0O0f> are you an employee?
#287 [10:11] <O0O0O0f> absol?
#288 [10:11] <Greymagic27> ??> O0O0O0f irc/volunteers
#289 [10:11] <O0O0O0f> ?
#290 [10:11] <O0O0O0f> what
#291 [10:12] <O0O0O0f> irc?
#292 [10:12] <Greymagic27> O0O0O0f, We are all volunteers here, none of us are employees of mojang
#293 [10:12] * Ravensaw [webchat@86.124.203.48] has joined #minecrafthelp
#294 [10:12] <O0O0O0f> ok
#295 [10:12] <Capfan67> ??> O0O0O0f bot
#296 [10:12] <Absol> O0O0O0f: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#297 [10:12] <O0O0O0f> no XD
#298 [10:12] <O0O0O0f> im not a bot
#299 [10:12] <urielsalis> Absol si
#300 [10:12] <urielsalis> is
#301 [10:12] <Capfan67> O0O0O0f, I was informing you that Absol is a bot.
#302 [10:12] <O0O0O0f> ooooh ok
#303 [10:12] <O0O0O0f> so I should set a scan?
#304 [10:12] <urielsalis> ??> Greymagic27 info/volunteer
#305 [10:12] <Absol> Greymagic27: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#306 [10:13] <Greymagic27> Oh, that's it
#307 [10:13] <Greymagic27> Ty
#308 [10:13] <Ravensaw> Hello! Yesterday after I changed my optifine cape i cannot login into my minecraft account.I tried to change my password but i didn't recieve the email.What can I do? :(
#309 [10:13] <Greymagic27> O0O0O0f, Yes please, follow the instructions for trend micro hijackthis
#310 [10:14] <Capfan67> Ravensaw, mattym worked with you yesterday, and ran your otpions to the ground. You need to email Customer Support to regain control of your account.
#311 [10:15] * Razer [znc@cetacean.club] has joined #minecrafthelp
#312 [10:15] * Ravensaw [webchat@86.124.203.48] has quit. (Client Quit)
#313 [10:17] * Aarush2b [webchat@abts-north-dynamic-188.206.161.122.airtelbroadband.in] has joined #minecrafthelp
#314 [10:17] * Antiquair [webchat@D93E8D05.cm-28.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#315 [10:18] <Aarush2b> Capfan67 did it
#316 [10:18] <Capfan67> Aarush2b, Try running minecraft.
#317 [10:18] <Aarush2b> ok
#318 [10:22] <O0O0O0f> wait what
#319 [10:22] <Greymagic27> O0O0O0f, ?
#320 [10:22] <O0O0O0f> want me to take a screenshot?
#321 [10:22] <Greymagic27> O0O0O0f, Have you ran the hijackthis program?
#322 [10:22] <O0O0O0f> no
#323 [10:22] <Greymagic27> You need to run it and follow the steps:
#324 [10:22] <Greymagic27> ??> O0O0O0f tools/hjt
#325 [10:22] <Absol> O0O0O0f: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#326 [10:22] <O0O0O0f> send me the link and tell me what to do
#327 [10:22] <Absol> O0O0O0f: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#328 [10:23] <O0O0O0f> no thin comin up when I do click it
#329 [10:24] <Greymagic27> O0O0O0f, Are you running it as an administrator?
#330 [10:24] <O0O0O0f> HOW
#331 [10:24] <O0O0O0f> DO I
#332 [10:24] <Capfan67> O0O0O0f, Clicking the provided link should result in a download.
#333 [10:25] <O0O0O0f> HOW DO I RUN AS AN ADMINISTRATOR
#334 [10:25] <urielsalis> First, you press cap locks to turn off the caps
#335 [10:25] <Greymagic27> Right click the program and then there should be a thing saying 'run as administrator'
#336 [10:26] <O0O0O0f> any other way to do this easier
#337 [10:27] <Greymagic27> Not really, This program will detect anything that is blocking your minecraft from running
#338 [10:28] <O0O0O0f> I mean
#339 [10:28] <O0O0O0f> it wont accept hijak this
#340 [10:28] <O0O0O0f> any other way
#341 [10:28] <Greymagic27> Does it give an error when you try to launch it?
#342 [10:30] <O0O0O0f> it says java se binary is not responding
#343 [10:30] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#344 [10:30] <urielsalis> ??> O0O0O0f av/adwcleaner
#345 [10:30] <Absol> O0O0O0f: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#346 [10:30] <Absol> O0O0O0f: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#347 [10:31] * O0O0O0f [webchat@c-76-110-225-52.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#348 [10:41] * hero105 [webchat@pool-71-190-0-157.nycmny.east.verizon.net] has joined #minecrafthelp
#349 [10:41] <hero105> hi
#350 [10:41] <Greymagic27> hero105, Hi! How can we help?
#351 [10:41] <hero105> I don't have an email associate with the account
#352 [10:41] <Greymagic27> ??> hero105 account/send-email
#353 [10:41] <Absol> hero105: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [10:41] <Absol> hero105: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#355 [10:41] <hero105> this is my son account he has only his user name
#356 [10:41] <hero105> hero 105
#357 [10:44] <hero105> can I enter my account with no email?
#358 [10:44] <hero105> I mean locate the account
#359 [10:44] <Greymagic27> Yea, you'll have to email mojang with the info provided above
#360 [10:45] <hero105> thank you very much
#361 [10:45] <Greymagic27> hero105, Your welcome, Good luck!
#362 [10:46] <hero105> thank you
#363 [10:47] * Jassieboy2634 [webchat@5352D32A.cm-6-3d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#364 [10:48] * _Osses1_ [webchat@pc-224-101-164-190.cm.vtr.net] has joined #minecrafthelp
#365 [10:51] <_Osses1_> My account was hacked and i cant change my password, i dont have my transaction id, What I can do?
#366 [10:51] <Greymagic27> ??> _Osses1_ account/send-email
#367 [10:51] <Absol> _Osses1_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#368 [10:51] <Absol> _Osses1_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#369 [10:51] <Greymagic27> ??> _Osses1_ account/trans-id
#370 [10:51] <Absol> _Osses1_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#371 [10:52] <_Osses1_> i dont have my transaction id because i lost my account and i delete from the email
#372 [10:52] <Greymagic27> Check: https://help.mojang.com/customer/portal/articles/361380 for info on how to find it :)
#373 [10:52] * Ravensaw [webchat@86.124.203.48] has joined #minecrafthelp
#374 [10:53] <hero105> thank you so much!
#375 [10:53] <hero105> you think I can recover his account?
#376 [10:53] <Ravensaw> Is it any chance to Mojang unlock my account if i got a optifine cape and get lockdown?
#377 [10:54] * Aleqsu [webchat@188-26-11-94.rdsnet.ro] has joined #minecrafthelp
#378 [10:54] <Aleqsu> I doesn't recived any reset password email
#379 [10:55] <Greymagic27> hero105, You should be able to with the email
#380 [10:55] <_Osses1_> tnx
#381 [10:55] <Greymagic27> Ravensaw, You need to send an email to mojang
#382 [10:55] <Greymagic27> ??> Ravensaw mojang/email
#383 [10:55] <Absol> Ravensaw: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#384 [10:55] <Absol> Ravensaw: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#385 [10:55] <Greymagic27> Same with you Aleqsu :)
#386 [10:55] <Capfan67> Aleqsu, https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#387 [10:55] <Ravensaw> i sended but i don't know if they unlock my account
#388 [10:55] <Ravensaw> sent*
#389 [10:55] * hero105 [webchat@pool-71-190-0-157.nycmny.east.verizon.net] has quit. (Quit: webchat.esper.net)
#390 [10:55] <Greymagic27> They should be able to Ravensaw
#391 [10:55] <Greymagic27> Aleqsu, Sorry, follow the link that Capfan67 sent :P
#392 [10:56] <Aleqsu> it's ok
#393 [10:56] <Ravensaw> Optfine capes are illegal and im afraid they will not unlock it
#394 [10:56] <Aleqsu> i dont recive any email so i don't know what to do
#395 [10:56] <Greymagic27> Aleqsu, see: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#396 [10:56] <Aleqsu> i changed my cape and i think that is the problem
#397 [10:56] <Ravensaw> yeas
#398 [10:56] <Capfan67> Ravensaw, Optifine capes are not illegal. It's unlikely Mojang "locked" your account.
#399 [10:57] <Aleqsu> and what can i do
#400 [10:57] <Ravensaw> u should send an email to mojang support
#401 [10:57] <Aleqsu> i sent
#402 [10:57] <Ravensaw> then wait
#403 [10:57] <Ravensaw> they will respond you
#404 [10:57] <Capfan67> Aleqsu, If you don't have control over your account (told you have the wrong password), you'll need to email Customer Support.
#405 [10:57] <Aleqsu> of course
#406 [10:58] * Ravensaw [webchat@86.124.203.48] has quit. (Quit: webchat.esper.net)
#407 [10:59] <Aleqsu> it sad that it will take a lot of time
#408 [10:59] <Aleqsu> cuz it's holydays time and sheets
#409 [11:00] <Aleqsu> can someone help me
#410 [11:00] <Aleqsu> ?
#411 [11:00] * hayichbinmayra [webchat@pD9FBBAFB.dip0.t-ipconnect.de] has joined #minecrafthelp
#412 [11:00] <hayichbinmayra> hello, i can't log into my account
#413 [11:00] <tyteen4a03> Aleqsu: only Mojang can help you
#414 [11:01] <Capfan67> Aleqsu, We are not Mojang, just volunteers helping with technical issues. You'll have to wait for Mojang to respond to your email.
#415 [11:01] <Aleqsu> uh.. xD
#416 [11:01] <Aleqsu> k k
#417 [11:01] <Capfan67> hayichbinmayra, what error are you receiving?
#418 [11:02] <Aleqsu> login failed
#419 [11:02] <Aleqsu> invalid email or password
#420 [11:02] <Capfan67> Aleqsu, (that question was directed to hayichbinmayra )
#421 [11:02] <Aleqsu> and it's the password
#422 [11:02] <hayichbinmayra> yes
#423 [11:02] <Aleqsu> the problem
#424 [11:02] <hayichbinmayra> invalid email or password
#425 [11:02] <Aleqsu> ye
#426 [11:03] <Capfan67> hayichbinmayra, have you tried a password reset? If not, I can give you a link to the page.
#427 [11:03] <Aleqsu> yes but i don't recive any email
#428 [11:03] <Capfan67> Aleqsu, Again, I was directing that question to hayichbinmayra
#429 [11:04] <Aleqsu> OK
#430 [11:04] <hayichbinmayra> i have tried it already, i don't recieve any email
#431 [11:04] <Aleqsu> yes
#432 [11:04] <Capfan67> ??> hayichbinmayra account/email-missing
#433 [11:04] <Absol> hayichbinmayra: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#434 [11:04] <Absol> hayichbinmayra: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#435 [11:04] <hayichbinmayra> i am using gmail already
#436 [11:05] <Capfan67> hayichbinmayra, The first link provides general suggestions. Make sure you run through those.
#437 [11:05] <Aleqsu> i'm using yahoo and i checked it on yahoo
#438 [11:05] * Lord_Ralex kicked Aleqsu from #minecrafthelp (Reason: leqsu :No one is talking to you)
#439 [11:05] <tyteen4a03> Capfan67: try !terminate tyteen4a03
#440 [11:05] <hayichbinmayra> i already read this article
#441 [11:05] <tyteen4a03> or !terminate tyteen4a03 Test
#442 [11:06] <Capfan67> hayichbinmayra, If you still don't receive the reset password, you'll need to contact Customer Support:
#443 [11:06] <Capfan67> ??> hayichbinmayra account/send-email
#444 [11:06] <Absol> hayichbinmayra: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#445 [11:06] <Absol> hayichbinmayra: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#446 [11:06] <Capfan67> !terminate tyteen4a03 Test
#447 [11:06] * Absol kicked tyteen4a03 from #minecrafthelp (Reason: yteen4a03 :Test)
#448 [11:06] <hayichbinmayra> Capfan67 i am tryinf to log in by mojang and this was the message i have get: Error! Unknown e-mail address or password.
#449 [11:07] <Capfan67> hayichbinmayra, Understood. If you aren't receiving password reset emails, you'll need to contact Customer Support with the link I provided.
#450 [11:07] <hayichbinmayra> Absol i don't have any transaction id
#451 [11:08] <Capfan67> ??> hayichbinmayra account/trans-id
#452 [11:08] <Absol> hayichbinmayra: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#453 [11:08] <hayichbinmayra> because somebody gifted this account to me
#454 [11:08] <Capfan67> hayichbinmayra, When you say "gifted", did you get a card or code, or did someone tell you the login information?
#455 [11:09] * tyteen4a03 [~tyteen4a0@178.62.54.196] has joined #minecrafthelp
#456 [11:09] <hayichbinmayra> someone tell me the login information after that i have changed the email and the password
#457 [11:10] <hayichbinmayra> what can i do...
#458 [11:10] <Capfan67> hayichbinmayra, Mojang does not recognize account transfers. Technically, the original owner is the authorized owner of the account. You may need to contact them to recover the account. Having said that, you can contact Mojang to discuss account recovery and Alternate Verification Methods.
#459 [11:10] <tyteen4a03> ??> hayichbinmayra account/scam
#460 [11:10] <tyteen4a03> oh
#461 [11:11] <hayichbinmayra> ?
#462 [11:11] <tyteen4a03> ??> hayichbinmayra account/payment/scam
#463 [11:11] <Absol> hayichbinmayra: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#464 [11:11] <Absol> hayichbinmayra: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#465 [11:11] <tyteen4a03> there we go
#466 [11:11] <tyteen4a03> also the wrong factoid
#467 [11:11] * Nyphx [webchat@91.86.107.196] has joined #minecrafthelp
#468 [11:11] <tyteen4a03> hayichbinmayra: sorry, just read what Capfan67 said
#469 [11:11] <hayichbinmayra> does this mean, i don't get my account back?
#470 [11:11] <tyteen4a03> hayichbinmayra: no, unless you get in contact with the account owner
#471 [11:12] <Capfan67> hayichbinmayra, Only Mojang can answer that for you. You'll need to contact Mojang.
#472 [11:12] * Dynamic_Micky [webchat@host86-133-20-92.range86-133.btcentralplus.com] has joined #minecrafthelp
#473 [11:12] <Dynamic_Micky> hello
#474 [11:12] <Capfan67> Hi
#475 [11:12] <Dynamic_Micky> Please help me
#476 [11:12] <Capfan67> Dynamic_Micky, What do you need help with?
#477 [11:12] <hayichbinmayra> i have already contacted mojang but they didn't answer me for 2 weeks now
#478 [11:12] <Nyphx> Hello I have a problem with my account, impossible to connect to it since December 22
#479 [11:12] <Nyphx> and am without news of mojang. Do you know the time to answer about
#480 [11:12] <Capfan67> hayichbinmayra, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#481 [11:13] <Capfan67> Nyphx, What error do you get?
#482 [11:13] <Dynamic_Micky> i was jsut typigng numbers and now it says adyen is ur purches prieord please can u help i feel so bad
#483 [11:13] <hayichbinmayra> thank you, have a nice day, and bye
#484 [11:13] <hayichbinmayra> thank you, have a nice day, and bye
#485 [11:14] * hayichbinmayra [webchat@pD9FBBAFB.dip0.t-ipconnect.de] has left #minecrafthelp
#486 [11:14] <Dynamic_Micky> take it down
#487 [11:14] <Capfan67> Dynamic_Micky, I'm afraid I don't understand what you're describing.
#488 [11:14] <Dynamic_Micky> do u want the order id
#489 [11:14] <Nyphx> It tells me bad password but I'm sure I use the good ... I wanted to re-initialize the password but it does not change anything
#490 [11:14] <Capfan67> Dynamic_Micky, NO
#491 [11:14] <Dynamic_Micky> k
#492 [11:14] <Capfan67> Dynamic_Micky, This is a public channel. Don't post private information here.
#493 [11:15] <Dynamic_Micky> o khow do i send it
#494 [11:15] <Dynamic_Micky> i mean where
#495 [11:15] <Capfan67> ??> Nyphx account/email-missing
#496 [11:15] <Absol> Nyphx: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#497 [11:15] <Absol> Nyphx: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#498 [11:15] <Capfan67> Dynamic_Micky, We're not Mojang. Don't send your order ID to anyone here. If you tell me what the problem is, I'll try to direct you to the correct webpage.
#499 [11:16] <Nyphx> it s gmail adress :)
#500 [11:16] <Dynamic_Micky> its not that i accidentally used someones elles card
#501 [11:16] <Dynamic_Micky> by writeing numbers
#502 [11:16] <Capfan67> Nyphx, Take a look at the linked page too. It has general suggestions. If none of them work, you'll need to contact Customer Support. I can provide a link if you need it.
#503 [11:17] <Capfan67> Dynamic_Micky, It's *highly* unlikely that you charged to a stranger's card with random numbers. Credit cards just don't work that way.
#504 [11:17] <Nyphx> I want the link thank you because I look since December 22 and everything looks correct on my side
#505 [11:18] <Dynamic_Micky> i cant use another card
#506 [11:18] <Capfan67> Dynamic_Micky, If you think you've made an order in error, you can contact Mojang Customer Support here:
#507 [11:18] <Capfan67> ??> Dynamic_Micky account/send-email
#508 [11:18] <Absol> Dynamic_Micky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#509 [11:18] <Absol> Dynamic_Micky: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#510 [11:18] <Dynamic_Micky> 1 sec
#511 [11:18] <Capfan67> ??> Nyphx account/send-email
#512 [11:18] <Absol> Nyphx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#513 [11:18] <Absol> Nyphx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#514 [11:19] <Nyphx> Thank you :)
#515 [11:19] * Nyphx [webchat@91.86.107.196] has quit. (Quit: webchat.esper.net)
#516 [11:21] <Dynamic_Micky> thank you for helping
#517 [11:29] <urielsalis> !kick urielsalis
#518 [11:29] * Espercorn kicked urielsalis from #minecrafthelp (Reason: rielsalis :(urielsalis) No reason given)
#519 [11:29] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#520 [11:29] * Absol kicked tyteen4a03 from #minecrafthelp (Reason: yteen4a03 :Revenge!)
#521 [11:29] * tyteen4a03 [~tyteen4a0@178.62.54.196] has joined #minecrafthelp
#522 [11:29] <urielsalis> !kick Absol
#523 [11:29] * Espercorn kicked Absol from #minecrafthelp (Reason: bsol :(urielsalis) No reason given)
#524 [11:30] * Absol [~Absol@beast.of.the.devilincarnate.net] has joined #minecrafthelp
#525 [11:41] * Dizzy49 [webchat@host-184-166-218-242.but-mt.client.bresnan.net] has joined #minecrafthelp
#526 [11:44] <Dizzy49> Does anyone know the ACTUAL response time from Mojang? I submitted an issue THREE WEEKS AGO! My daughter's entire winter break is over! I even broke down and try to buy the game again just so she could actually play on her break and I keep getting an error saying to check my CC info. The info is correct, and I've tried two diff cards. Seriousl
#527 [11:44] <Dizzy49> y WTF?
#528 [11:45] <Dizzy49> Mojang's article on their response time is BS. It just has a generic message that hasn't been changed in a week, and the "Last Updated" always changes to the current day. Total BS
#529 [11:45] <urielsalis> Dizzy49, are they debit or prepaid cards?
#530 [11:45] <Dizzy49> Debit
#531 [11:45] <urielsalis> Dizzy49, by US law, you cant use debit cards to do international transactions
#532 [11:45] <urielsalis> Dizzy49, you need to use a credit card or buy a prepaid card in Amazon/Walmart
#533 [11:46] <Dizzy49> 1) That's not true, I just paid for something in Euros yesterday using the same card. 2) That is ridiculous that they don't have a US payment portal at the very least.
#534 [11:46] <urielsalis> Dizzy49, and mind that Mojang is a small company, with a growing but small support team, which had their vacations on christmas like most european workers, plus christmas is usually a busy time for support. So delays are expected
#535 [11:47] <urielsalis> Dizzy49, you can pay in different currencies, just not to different countries
#536 [11:47] <urielsalis> Dizzy49, and Mojang is a Swedish company
#537 [11:47] <Dizzy49> And the company I paid yesterday is in Germany
#538 [11:47] <Dizzy49> And I paid one in China a couple months ago.
#539 [11:47] <urielsalis> They might be using US providers, we dont know
#540 [11:47] <urielsalis> We just know you cant use debit cards
#541 [11:48] <Dizzy49> And others, but I know they set up a US payment portal.
#542 [11:48] <Dizzy49> I'm stunned that Mojang hasn't done that
#543 [11:48] <urielsalis> Dizzy49, https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase
#544 [11:49] <urielsalis> Dizzy49, my mistake, prepaid debit cards cant be used. normal debit cards can be used as long as your bank authorizes it
#545 [11:49] <urielsalis> (and you are inside the US)
#546 [11:49] <Dizzy49> Ridulous that they expect people in every other country to jump through those hoops
#547 [11:50] <urielsalis> Only US has this issues AFAIK
#548 [11:50] <urielsalis> And its probably to prevent fraud
#549 [11:50] <urielsalis> people from other countries stealing US cards then using them to purchase the game
#550 [11:52] <Dizzy49> Ok, well I guess my choices are to wait another 6 weeks for an answer on getting into my son's old account, or I go waste $30 on a prepaid card to buy a new copy for my daughter.
#551 [11:52] <urielsalis> Last time I checked they were replying cases of the 18th of december, if you sent it 3 weeks ago then you should be getting a response this days
#552 [11:53] <urielsalis> May I ask why you contacted them? Maybe we can help here!
#553 [11:53] <Dizzy49> That message hasn't been changed in over a week
#554 [11:53] * wodnik [webchat@user-5-173-8-243.play-internet.pl] has joined #minecrafthelp
#555 [11:53] <wodnik> hi
#556 [11:53] <Dizzy49> I can't log into my son's old account.
#557 [11:53] <urielsalis> Dizzy49, what happens when you try?
#558 [11:53] <Dizzy49> It's been a while, I don't know if it was converted or not
#559 [11:53] <urielsalis> Dizzy49, if you know the username we can check
#560 [11:53] <wodnik> i have problem with change my username :(
#561 [11:53] <urielsalis> wodnik, what problems?
#562 [11:54] <wodnik> I cant change my username
#563 [11:54] <urielsalis> wodnik, what happens when you try?
#564 [11:55] <wodnik> I must buy minecraft but i have minecraft
#565 [11:55] <urielsalis> wodnik, what is your username?
#566 [11:55] <wodnik> now is my email Pielecki5@wp.pl
#567 [11:55] <urielsalis> wodnik, username, not email
#568 [11:56] <urielsalis> wodnik, this is a public channel
#569 [11:56] <wodnik> email is my username
#570 [11:56] <urielsalis> wodnik, you should have a username that is shown ingame too
#571 [11:57] <wodnik> in game shown my email too :(
#572 [11:57] <urielsalis> it shouldnt
#573 [11:57] <wodnik> only email :( and I cant change my username :(
#574 [11:57] <urielsalis> wodnik, when other players see you, what do they see on top of you?
#575 [11:58] <wodnik> my email
#576 [11:58] <wodnik> my friend tell me that
#577 [11:58] <Dizzy49> When I try to log in using his email (don't know/remember the username) I get bad user/pass error. When I use the Forgot Password link, I never get an email. It's been a while, so I think he had an old Minecraft acct. But when I try any of the "Forgot" links there it says to contact support.
#578 [11:58] <urielsalis> wodnik, you bought Minecraft?
#579 [11:58] <wodnik> yes
#580 [11:59] <urielsalis> wodnik, where?
#581 [11:59] <wodnik> in official page
#582 [11:59] <urielsalis> Dizzy49, yeah, only Mojang can help in those cases, it means the email was changed by someone else
#583 [11:59] <mattym> Dizzy49, Or that it was simply never migrated.
#584 [11:59] <urielsalis> I think it tells you in that case
#585 [12:00] * ItzMqds [webchat@d40a05ed.rev.stofanet.dk] has joined #minecrafthelp
#586 [12:00] <mattym> No, un-migrated accounts are just "invisible" to every system but the launcher login.
#587 [12:00] * ItzMqds [webchat@d40a05ed.rev.stofanet.dk] has quit. (Client Quit)
#588 [12:00] <mattym> No resets, not page logins, just the launcher login.
#589 [12:01] <wodnik> :(
#590 [12:01] <mattym> wodnik, Log into your account at account.mojang.com/me and see if you can change it there.
#591 [12:02] <Dizzy49> Sigh, so guess I'm back to wait, or waste $30. Thanks for trying though.
#592 [12:02] <wodnik> ok
#593 [12:02] * mdth904 [webchat@84.122.3.47.dyn.user.ono.com] has joined #minecrafthelp
#594 [12:03] <mdth904> hi
#595 [12:03] <mdth904> hi
#596 [12:03] * wodnik [webchat@user-5-173-8-243.play-internet.pl] has left #minecrafthelp
#597 [12:03] <mdth904> I have a problema with my minecraft
#598 [12:03] * Schmidt [webchat@78-69-192-3-no113.tbcn.telia.com] has joined #minecrafthelp
#599 [12:03] <urielsalis> mdth904, what problem?
#600 [12:04] * k6 [webchat@cpe-86-58-121-188.static.triera.net] has joined #minecrafthelp
#601 [12:04] <Schmidt> Hello i want to reset my mojang security questions but the reset email is not being recieved and i have checked the inbox,spam,trash folders of my mail.
#602 [12:04] <mdth904> I can not play because it does not take the sturf
#603 [12:04] * k6 [webchat@cpe-86-58-121-188.static.triera.net] has quit. (Client Quit)
#604 [12:05] <mdth904> The sturf not dowload
#605 [12:07] <mdth904> hello?
#606 [12:07] * Dizzy49 [webchat@host-184-166-218-242.but-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#607 [12:07] <Greymagic27> mdth904, Hi! What's the exact message it gives you?
#608 [12:07] <mdth904> I send you:
#609 [12:08] <mdth904> Attempting to move successful download to C:/Users\Maria El proceso no tiene acceso al archivo porque est� siendo utilizado por otro proceso.
#610 [12:08] <mdth904> Sorry, I am spanish
#611 [12:08] <Greymagic27> ??> mdth904 tools/hjt
#612 [12:08] <Absol> mdth904: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [12:08] <Absol> mdth904: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#614 [12:09] <mdth904> HiJackThis?
#615 [12:09] <mdth904> ok
#616 [12:14] <mdth904> I can't find it
#617 [12:16] <mdth904> What I copy?
#618 [12:16] <Greymagic27> mdth904, Copy the output of the log, Do you need the steps again?
#619 [12:17] <mdth904> all?
#620 [12:17] <Greymagic27> Yea, Copy the whole output into paste.ubuntu.com and send the link
#621 [12:18] <mdth904> ok
#622 [12:18] <mdth904> I copy everyting and
#623 [12:18] <mdth904> And what need to do now?
#624 [12:18] <Greymagic27> Past it onto paste.ubuntu.com
#625 [12:19] <Greymagic27> Paste*
#626 [12:19] <Greymagic27> And then send the link here
#627 [12:21] <mdth904> ok I did it
#628 [12:21] <mdth904> I send it
#629 [12:21] <Greymagic27> mdth904, Can you send the link here?
#630 [12:21] <mdth904> yes
#631 [12:21] <mdth904> https://paste.ubuntu.com/p/B4YgmrzZh3/
#632 [12:22] <Greymagic27> Thanks, You have 2 bits of malware known to cause issues with the minecraft download process
#633 [12:22] <Greymagic27> You can remove them using this tool:
#634 [12:22] <Greymagic27> ??> mdth904 av/adwcleaner
#635 [12:22] <Absol> mdth904: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#636 [12:22] <Absol> mdth904: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#637 [12:22] <mdth904> ok
#638 [12:24] <mdth904> I going to dissconect because he say me
#639 [12:24] <mdth904> I return... bye
#640 [12:24] <Greymagic27> mdth904, Alright, Good luck!
#641 [12:27] * mdth904 [webchat@84.122.3.47.dyn.user.ono.com] has joined #minecrafthelp
#642 [12:27] <mdth904> I return
#643 [12:27] <Greymagic27> mdth904, Alright, Try to launch minecraft
#644 [12:27] <mdth904> wait a sec...
#645 [12:28] <mdth904> it is restarting
#646 [12:30] <mdth904> yes
#647 [12:30] <mdth904> Thanks you!!!
#648 [12:30] <Greymagic27> Your welcome :D
#649 [12:30] <mdth904> :)
#650 [12:30] * Bianca_BR_ [webchat@dynamic-45-65-239-213.ubinformatica.net.br] has joined #minecrafthelp
#651 [12:31] * mdth904 [webchat@84.122.3.47.dyn.user.ono.com] has quit. (Client Quit)
#652 [12:31] <Bianca_BR_> alguem me ajuda?
#653 [12:31] <Greymagic27> Bianca_BR_, https://translate.google.com/
#654 [12:32] <Bianca_BR_> need help
#655 [12:32] * XRealz [webchat@dynamic-78-8-51-168.ssp.dialog.net.pl] has joined #minecrafthelp
#656 [12:32] <Greymagic27> Bianca_BR_, What's the issue?
#657 [12:33] <Bianca_BR_> Bianca_BR_, What's the issue?
#658 [12:33] <Bianca_BR_> I want to change my password but n an email appears, when I put my email, but n arrives
#659 [12:34] * XRealz [webchat@dynamic-78-8-51-168.ssp.dialog.net.pl] has quit. (Client Quit)
#660 [12:37] * Bianca_BR_ [webchat@dynamic-45-65-239-213.ubinformatica.net.br] has joined #minecrafthelp
#661 [12:37] <Bianca_BR_> need help
#662 [12:39] <Bianca_BR_> need helpp
#663 [12:39] * MRWITHERSTORMS [webchat@c-24-30-46-102.hsd1.ga.comcast.net] has joined #minecrafthelp
#664 [12:39] <urielsalis> Bianca_BR_, stop spamming
#665 [12:39] <Bianca_BR_> ok
#666 [12:39] <Bianca_BR_> help me please
#667 [12:40] <Bianca_BR_> ?
#668 [12:40] <urielsalis> Bianca_BR_, answer Greymagic27 question
#669 [12:40] <MRWITHERSTORMS> I'm invisible to another player on a LAN. I have no hands, inventory, etc. singleplayer works fine. 2 separate accounts. logged out and back in on both macs. help.
#670 [12:41] <Bianca_BR_> I want to change my password, I put my email, but the message does not arrive
#671 [12:42] <urielsalis> ??> Bianca_BR_ account/send-email
#672 [12:42] <Absol> Bianca_BR_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#673 [12:42] <Absol> Bianca_BR_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#674 [12:42] <mattym> MRWITHERSTORMS, If they cannot see you, its likely an issue with their PC.
#675 [12:42] <mattym> MRWITHERSTORMS, Can you have that person join the chat.
#676 [12:43] <Bianca_BR_> I can not send
#677 [12:44] <Bianca_BR_> My God, I do not know why I went to buy original minecraft, I'm disappointed.
#678 [12:45] * TheGameDev [webchat@65-129-138-166.bois.qwest.net] has joined #minecrafthelp
#679 [12:46] * TheGameDev [webchat@65-129-138-166.bois.qwest.net] has quit. (Client Quit)
#680 [12:46] <Bianca_BR_> Are you going to help me or not?
#681 [12:47] <Bianca_BR_> How many times can you change the password?
#682 [12:47] <mattym> ??> Bianca_BR_ account/send-email
#683 [12:47] <Absol> Bianca_BR_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#684 [12:47] <Absol> Bianca_BR_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#685 [12:48] * Bianca_BR_ [webchat@dynamic-45-65-239-213.ubinformatica.net.br] has quit. (Quit: webchat.esper.net)
#686 [12:54] * kindofsoft [webchat@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#687 [12:55] * drkillalots [webchat@host-2-102-9-244.as13285.net] has joined #minecrafthelp
#688 [12:57] * oliversteinel [webchat@p54AABB4A.dip0.t-ipconnect.de] has joined #minecrafthelp
#689 [12:57] <oliversteinel> -805306369 what means this error?
#690 [12:57] <drkillalots> hi, i made a minecraft account back in 2011, i have alwase been a long time fan but havnt played recantly, i have tried to log back in buy the systems have changed, i need to migrate my account but becuase i was 11 and i made the account 8 YEARS! ago i dont know the email adress (if you even asked for one back then) can someone please help
#691 [12:58] <kindofsoft> So hello, I have had an error / bug for a long time because I can not solve it, so I have absolutely no desire for Minecraft. I would like to play with my friends on my own Minecraft server but every time I want to join, EVERY INDIVIDUAL TIME, there is joining world and then for a longer time, Loading Terrain. As soon as I am on the server, I immed
#692 [12:58] <kindofsoft> iately disconnect from my friends again. Although I have just come to the server. It annoys me slowly, since I've been looking for a solution for more than a year now, but so far I've ALWAYS NOT FOUND IT. I am angry.
#693 [12:59] * drkillalots [webchat@host-2-102-9-244.as13285.net] has quit. (Client Quit)
#694 [12:59] <mattym> kindofsoft, The server is being hosted by you?
#695 [13:00] <kindofsoft> no, by my friends. But when i host the Server, they cant join too, then they have the same problem.
#696 [13:00] <kindofsoft> But im the only one who cant join, when someone other is hosting.
#697 [13:00] <mattym> kindofsoft, Are the game and server Vanilla unmodified?
#698 [13:00] * Numb [webchat@x5d8771f7.dyn.telefonica.de] has joined #minecrafthelp
#699 [13:00] <kindofsoft> Yes, we are playing without mods
#700 [13:00] <Numb> hello ?
#701 [13:01] <Numb> dude i will change my name
#702 [13:01] <Numb> but yall people sneak on my name
#703 [13:01] <mattym> Numb, What are you talking about?
#704 [13:02] <mattym> kindofsoft, What message do you get when you are disconnected?
#705 [13:02] <Numb> I will get my name back. But there are people who want to have these names: /
#706 [13:02] <kindofsoft> Always diffrent, sometimes its just , Disconnect, but sometimes it gives me some java errors and then timed out.
#707 [13:03] <mattym> Numb, If you changed your name, your old name is locked out for 37 days. You can name change every 30. So your old name is reserved for you for 7 days.
#708 [13:03] <kindofsoft> mattym and sometimes its just this here https://gyazo.com/2e03357c301b5be96fd7dd204bb9fbff
#709 [13:03] <mattym> ??> kindofsoft tools/hjt
#710 [13:03] <Absol> kindofsoft: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#711 [13:03] <Absol> kindofsoft: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#712 [13:03] <Numb> what do u mean ?
#713 [13:03] <Numb> no its not
#714 [13:04] * Numb [webchat@x5d8771f7.dyn.telefonica.de] has quit. (Client Quit)
#715 [13:05] <kindofsoft> mattym https://paste.ubuntu.com/p/6ct352gwHJ/ here we gi
#716 [13:05] <kindofsoft> *go
#717 [13:06] <mattym> kindofsoft, Uninstall Hamachi, restart the PC, then try agian.
#718 [13:06] <kindofsoft> okay
#719 [13:06] * kindofsoft [webchat@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#720 [13:09] <MRWITHERSTORMS> It's my 7 year old son so I'm setting up both computers
#721 [13:11] <mattym> MRWITHERSTORMS, You said both were Macs right?
#722 [13:11] <MRWITHERSTORMS> correct
#723 [13:11] <mattym> MRWITHERSTORMS, Do the following instructions from Absol.
#724 [13:11] <mattym> ??> MRWITHERSTORMS mac/reinst
#725 [13:11] <Absol> MRWITHERSTORMS: You may need to reinstall the locally installed files that Minecraft puts into place.
#726 [13:11] <Absol> MRWITHERSTORMS: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#727 [13:11] <MRWITHERSTORMS> I will mention I had to bring the world files over from a pc if that has any bearing
#728 [13:12] <mattym> MRWITHERSTORMS, Shouldn't
#729 [13:13] <MRWITHERSTORMS> Thank you. I'll give that a shot.
#730 [13:14] * KRITARXD [webchat@201.20.111.146] has joined #minecrafthelp
#731 [13:15] <KRITARXD> MY MINECRAFT IS GIVING A TYPE OF ERROR OPENGL YOU CAN HELP ME WITH THIS PROBLEM
#732 [13:15] <mattym> KRITARXD, Turn off the caps.
#733 [13:15] <mattym> ??> KRITARXD win/dxdiag
#734 [13:15] <Absol> KRITARXD: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#735 [13:16] * MRWITHERSTORMS [webchat@c-24-30-46-102.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#736 [13:19] * kindofsoft [webchat@HSI-KBW-046-005-016-134.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#737 [13:20] <kindofsoft> mattym im back, and i still have this problem. https://gyazo.com/11ca1bf7180a0fdb11c206308b23c444 https://gyazo.com/69b4a62b26fb7d65d9007aed13118965
#738 [13:21] * _zts [webchat@188.146.111.182.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
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#740 [13:23] <mattym> kindofsoft, Then your internet connection is not stable enough.
#741 [13:24] <kindofsoft> mattym AAAAAAAAAAAAAAA, i just give Minecraft up. Thanks for helping me
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#743 [13:24] * Espercorn kicked Webchat_76427 from #minecrafthelp (Reason: ebchat_76427 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#744 [13:25] * _zts [webchat@188.146.111.182.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#745 [13:26] * KRITARXD3 [webchat@201.20.111.146] has joined #minecrafthelp
#746 [13:29] <KRITARXD3> my minecraft is with opengl problems and is not starting and with this taben this crashing I did all the steps of dx diag. here is the link
#747 [13:29] <KRITARXD3> https://paste.ubuntu.com/p/Kzx76W4fsF/
#748 [13:29] <mattym> KRITARXD3, One moment.
#749 [13:30] <_zts> Hi, my brother changed my nickname and I have to wait 30 days :( would it be possible to change nickname from _zts to zitr0xTV I wrote an email to mojang but I gave a bad nickname that sounds mati1mati very please and have a nice day!
#750 [13:31] <mattym> KRITARXD3, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=96551
#751 [13:32] <mattym> _zts, No.
#752 [13:32] <_zts> okey :(
#753 [13:33] <KRITARXD3> what
#754 [13:38] * KyleenCifer [webchat@c-73-174-158-73.hsd1.pa.comcast.net] has joined #minecrafthelp
#755 [13:41] <KyleenCifer> Every time I hit play it says "java quit unexpectedly" and I don't know what to do.
#756 [13:42] * Zyler [webchat@cpe-72-228-32-3.nycap.res.rr.com] has joined #minecrafthelp
#757 [13:42] * _zts [webchat@188.146.111.182.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#758 [13:43] <mattym> ??> KyleenCifer launcher/log
#759 [13:43] <Absol> KyleenCifer: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#760 [13:43] <Zyler> Hi, I haven't logged into my minecraft account in a really long time and never have on this computer. I'm pretty sure I already did the migrating my account thing though. I also emailed mojang a little while ago. Could I get some help from you guys too?
#761 [13:44] <mattym> Zyler, If you already contacted Mojang, wait for their reply.
#762 [13:44] <Zyler> Gotcha, thank you.
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#765 [13:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#766 [13:48] * mark [webchat@c-73-176-13-238.hsd1.in.comcast.net] has joined #minecrafthelp
#767 [13:49] <mark> so i bought a pc code over amazon and i cant redeem the code on either windows 10 site or mojang
#768 [14:04] * KyleenCifer [webchat@c-73-174-158-73.hsd1.pa.comcast.net] has joined #minecrafthelp
#769 [14:06] <KyleenCifer> Keeps saying "java quit unexpectedly"
#770 [14:14] * KRITARXD3 [webchat@201.20.111.146] has quit. (Quit: webchat.esper.net)
#771 [14:14] * KRITARXD [webchat@201.20.111.146] has quit. (Quit: webchat.esper.net)
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#774 [14:48] * Ruben [webchat@c-67-186-119-108.hsd1.il.comcast.net] has joined #minecrafthelp
#775 [14:48] <Ruben> HEllo
#776 [14:49] * Ruben [webchat@c-67-186-119-108.hsd1.il.comcast.net] has quit. (Client Quit)
#777 [15:06] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#778 [15:11] * kai [webchat@cpc116494-smal17-2-0-cust920.19-1.cable.virginm.net] has joined #minecrafthelp
#779 [15:11] <kai> hello
#780 [15:11] * MarcellDavissis [webchat@x4d0336c4.dyn.telefonica.de] has joined #minecrafthelp
#781 [15:11] * kai is now known as Guest63796
#782 [15:11] * hunter [webchat@142.166.63.174] has joined #minecrafthelp
#783 [15:12] <Guest63796> yo?
#784 [15:12] <MarcellDavissis> what can i do if my minecraft does not start after starting the game. I play on Windows 10-
#785 [15:12] <hunter> i don't remember what email was used for my account because i haven't played in so long. what should i do
#786 [15:12] * Guest63796 [webchat@cpc116494-smal17-2-0-cust920.19-1.cable.virginm.net] has quit. (Client Quit)
#787 [15:12] <mattym> MarcellDavissis, What does it say when you try?
#788 [15:13] <mattym> hunter, Was the account Migrated?
#789 [15:13] <MarcellDavissis> nothing
#790 [15:13] <MarcellDavissis> minecraft does not react
#791 [15:13] <hunter> ive played this game after 2012 would that make it migrated?
#792 [15:14] <MarcellDavissis> yes
#793 [15:14] <mattym> hunter, No, if you purchased it before 2012, you would have had to migrate it manually. If you purchased it after that time, it was already a migrated account. Last time you played to remember use a username and password, or an email and password?
#794 [15:14] <hunter> I remember my username and i might remember my password
#795 [15:14] <mattym> hunter, What is the username?
#796 [15:14] <hunter> im pretty sure i bought it before 2012
#797 [15:15] <hunter> GladiusWielder
#798 [15:15] <mattym> MarcellDavissis, Does it open the launcher?
#799 [15:15] <MarcellDavissis> when i start the launcher and press play, the mojang logo comes
#800 [15:15] * steven [webchat@190.235.214.191] has joined #minecrafthelp
#801 [15:15] <mattym> hunter, Seems like its migrated.
#802 [15:15] <mattym> ??> hunter account/forgot-email
#803 [15:15] <Absol> hunter: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#804 [15:15] <mattym> ??> MarcellDavissis tools/hjt
#805 [15:15] <Absol> MarcellDavissis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#806 [15:16] <Absol> MarcellDavissis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#807 [15:16] <MarcellDavissis> but then nothing happens
#808 [15:16] * steven [webchat@190.235.214.191] has quit. (Client Quit)
#809 [15:16] <hunter> I don't remember the email i used
#810 [15:16] <hunter> is there a way you can see what email its registered with
#811 [15:16] <mattym> ??> hunter account/send-email
#812 [15:16] <Absol> hunter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#813 [15:16] <Absol> hunter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#814 [15:16] <MarcellDavissis> ok
#815 [15:17] * Coolio80 [webchat@S0106a84e3fe580c3.ed.shawcable.net] has joined #minecrafthelp
#816 [15:18] <Coolio80> Hello! My account was deactivated and it has been for around a few weeks now, I've checked the email I was sent when I gave mojang my info and it said to come here for any help.
#817 [15:18] <hunter> I don't even remember what email i used i don't remember the one it would be
#818 [15:19] <mattym> Coolio80, It says to come here for technical issues.
#819 [15:19] <hunter> would you be able to look into it right now and see what email my accounts registered with
#820 [15:19] <mattym> hunter, No
#821 [15:19] <hunter> crap
#822 [15:19] * MarcellDavissis [webchat@x4d0336c4.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#823 [15:20] <hunter> alright well ill try something
#824 [15:20] * hunter [webchat@142.166.63.174] has quit. (Quit: webchat.esper.net)
#825 [15:21] <Coolio80> Is it not a technical issue? I'd thought it might've been since its just to get my account reactivated
#826 [15:21] <mattym> Coolio80, No
#827 [15:21] <Coolio80> Welp, that sucks then..
#828 [15:28] * SevenTomato3649 [webchat@pool-173-61-103-213.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#829 [15:29] <SevenTomato3649> What does it means when your minecraft say, "The game crashed whilst initializing game"?
#830 [15:30] <mattym> SevenTomato3649, Exactly what it says.
#831 [15:30] <mattym> ??> SevenTomato3649 launcher/log
#832 [15:30] <Absol> SevenTomato3649: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#833 [15:30] <SevenTomato3649> The game crashed whilst initializing game
#834 [15:32] <SevenTomato3649> It doesn't help
#835 [15:32] <mattym> SevenTomato3649, Well if you havent given the log we asked for, I dont see how you would expect it to.
#836 [15:33] * SevenTomato3649 [webchat@pool-173-61-103-213.cmdnnj.fios.verizon.net] has quit. (Client Quit)
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#839 [16:11] * xAdiL_ [webchat@41.142.100.117] has joined #minecrafthelp
#840 [16:11] <xAdiL_> Salam alikum. I can not log in with my account. I have given my account to my friend The format banner Cape optifine of the film can not be retrieved and reste passworde Did not work
#841 [16:17] * xAdiL_ [webchat@41.142.100.117] has quit. (Quit: webchat.esper.net)
#842 [16:21] * carlos [webchat@cpe-186-18-32-115.telecentro-reversos.com.ar] has joined #minecrafthelp
#843 [16:21] <carlos> hola
#844 [16:22] <carlos> tengo un problema
#845 [16:22] <carlos> no me acuerdo las preguntas de minecraft y el correo alque me mandan para poner otras eh no c que pasa
#846 [16:23] <mattym> ??> carlos lang/es
#847 [16:23] <Absol> carlos: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#848 [16:23] <carlos> ass you mom
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#850 [16:24] * jeriah [webchat@104-63-146-218.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#851 [16:24] * landstalker10 [webchat@c-73-89-222-79.hsd1.ct.comcast.net] has joined #minecrafthelp
#852 [16:25] <landstalker10> Can you assist me logging into my account
#853 [16:25] * jeriah [webchat@104-63-146-218.lightspeed.knvltn.sbcglobal.net] has quit. (Client Quit)
#854 [16:28] <mattym> landstalker10, What happens when you try to log in?
#855 [16:28] <landstalker10> nothing, literally
#856 [16:28] <landstalker10> I tried the reset, and I never get the email
#857 [16:28] * thelounge29 [webchat@104-136-233-236.res.bhn.net] has joined #minecrafthelp
#858 [16:28] * Espercorn kicked thelounge29 from #minecrafthelp (Reason: helounge29 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#859 [16:28] <landstalker10> I tried using my purchase id from WAY back in the day to get a reset
#860 [16:28] <landstalker10> nothing
#861 [16:29] <landstalker10> I dont log on very often obviously
#862 [16:29] * Me4502 [~Me4502@gw.sponge.h7.dc3.as201971.net] has joined #minecrafthelp
#863 [16:30] <mattym> landstalker10, Did you send the ID to Mojang via the support page?
#864 [16:30] <landstalker10> yes
#865 [16:30] <mattym> landstalker10, They are still backlogged from the Holidays, do you know when you sent it?
#866 [16:30] <landstalker10> they never sent anything back
#867 [16:30] <landstalker10> been over a month
#868 [16:30] <landstalker10> let me check the date
#869 [16:31] <landstalker10> 12/10/17 according to the automated replay email
#870 [16:31] <mattym> landstalker10, Check again, because I dont think its been over a year.
#871 [16:31] <landstalker10> Is that it, they are back logged? If so that is fine I can wait.
#872 [16:32] <landstalker10> ahahah I meant 18, not 17
#873 [16:32] <landstalker10> its a new year brain fart on typing that out
#874 [16:32] <mattym> landstalker10, The support pages says they are up to December 18th, so if you got nothing, send a new support ticket.
#875 [16:32] <landstalker10> okay, thanks
#876 [16:33] * landstalker10 [webchat@c-73-89-222-79.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#877 [16:43] * Odd_Hyphen [webchat@cpe-66-61-55-68.neo.res.rr.com] has joined #minecrafthelp
#878 [16:43] <Odd_Hyphen> Hello?
#879 [16:44] * Odd_Hyphen [webchat@cpe-66-61-55-68.neo.res.rr.com] has quit. (Client Quit)
#880 [17:02] * ahumpy [webchat@63-135-18-121.eastlink.ca] has joined #minecrafthelp
#881 [17:05] <ahumpy> Good evening My game crashes every time I go on to minecraft launcher
#882 [17:07] <ahumpy> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#883 [17:08] <ahumpy> HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#884 [17:08] <ahumpy> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#885 [17:11] * purpll [webchat@c-76-17-0-240.hsd1.ga.comcast.net] has joined #minecrafthelp
#886 [17:13] <purpll> Ok so, when ever I try to load up minecraft launcher, it says "unable to download minecraft. Please try again later." I haven't downloaded anything new on my PC and have re installed it several times.
#887 [17:16] <mattym> ??> purpll tools/hjt
#888 [17:16] <Absol> purpll: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#889 [17:16] <Absol> purpll: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#890 [17:19] * uhry [webchat@pc-172-56-74-200.cm.vtr.net] has joined #minecrafthelp
#891 [17:20] <purpll> https://paste.ubuntu.com/p/7xcpZw4fvR/
#892 [17:22] <mattym> purpll, McAfee is known to cause download/server issues with the client. It will need to be removed.
#893 [17:22] <mattym> ??> purpll av/mcafee/uninstall
#894 [17:22] <Absol> purpll: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#895 [17:23] <uhry> what can i do i fmy account was stolen?
#896 [17:23] <mattym> ??> uhry account/hacked
#897 [17:23] <Absol> uhry: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#898 [17:23] <Absol> uhry: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#899 [17:27] * purpll [webchat@c-76-17-0-240.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#900 [17:30] * purpll [webchat@c-76-17-0-240.hsd1.ga.comcast.net] has joined #minecrafthelp
#901 [17:30] <purpll> I have uninstalled mcafee
#902 [17:31] <mattym> purpll, Try the game again.
#903 [17:31] <purpll> and it still isn't working
#904 [17:31] <mattym> purpll, Has the error changed at all?
#905 [17:31] <purpll> no it has not
#906 [17:31] <mattym> purpll, Is your computers date/time setting accurate?
#907 [17:31] <purpll> yes
#908 [17:32] <mattym> purpll, Did you get the download for the launcher from minecraft.net
#909 [17:32] <purpll> yes
#910 [17:32] <mattym> purpll, Please get me a new HJT report
#911 [17:32] <mattym> ??> purpll tools/hjt
#912 [17:32] <Absol> purpll: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#913 [17:32] <Absol> purpll: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#914 [17:33] <urielsalis> mcafee vpn is not removed by the tool
#915 [17:33] <urielsalis> fyi
#916 [17:34] <purpll> https://paste.ubuntu.com/p/233vyFBcrG/
#917 [17:35] <mattym> purpll, Besides McAfee, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#918 [17:36] <purpll> i think that there is still the windows defender firewall
#919 [17:36] <purpll> but no antivirus, VPN, Ad Blockers or Parental Control software installed
#920 [17:37] <urielsalis> lets try something just in case
#921 [17:37] <urielsalis> ??> purpll av/adwcleaner
#922 [17:37] <Absol> purpll: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#923 [17:37] <Absol> purpll: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#924 [17:42] * purpll [webchat@c-76-17-0-240.hsd1.ga.comcast.net] has joined #minecrafthelp
#925 [17:42] <purpll> I have done the virus scar from adware.
#926 [17:42] <purpll> or awdcleaner sorry
#927 [17:43] <urielsalis> try to play now
#928 [17:43] <purpll> It has given me the same message
#929 [17:43] <urielsalis> ??> purpll launcher/log
#930 [17:43] <Absol> purpll: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#931 [17:44] <purpll> The problem is that the launcher won't open, not that the game won't open
#932 [17:46] * Erica [webchat@c-67-175-96-85.hsd1.il.comcast.net] has joined #minecrafthelp
#933 [17:47] <Erica> I was wondering if I could get a refund because the payment of Minecraft on my account was no authorized
#934 [17:47] <urielsalis> ??> Erica account/refund
#935 [17:47] <Absol> Erica: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#936 [17:48] <Erica> I know how do I get the refund? WHo do I call or text or what
#937 [17:48] <urielsalis> Erica, last point in the article, you have to email Mojang
#938 [17:49] <urielsalis> Erica, there arent any chats or phone support, just email
#939 [17:50] <purpll> I can't complete that task because the launcher is the program that won't launch and gives me the error
#940 [17:50] <urielsalis> purpll, that error is only shown when you click play
#941 [17:50] <mattym> No, that error is different
#942 [17:51] <mattym> purpll, As nothing that would caused that showed up in any of the logs, all you can do is as it says. Try again later.
#943 [17:52] <purpll> ugh it's been like this for a week. Thanks for trying though! I am very grateful!
#944 [17:53] * purpll [webchat@c-76-17-0-240.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#945 [17:55] * Jorg [webchat@173-17-53-139.client.mchsi.com] has joined #minecrafthelp
#946 [17:56] <Jorg> I keep getting one of these errors "java.lang.IllegalStateException: failed to create a child event loop"
#947 [17:56] <Jorg> I've tried just about everything to fix it
#948 [17:56] <mattym> ??> Jorg tools/hjt
#949 [17:56] <Absol> Jorg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#950 [17:56] <Absol> Jorg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#951 [17:57] <Jorg> mattym what do you mean by that
#952 [17:57] <mattym> Jorg, Follow the info Absol wrote.
#953 [17:59] <Jorg> https://paste.ubuntu.com/p/SzNWfTZ7CS/
#954 [17:59] * Farenheiit [webchat@177.133.88.70.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#955 [18:00] <Farenheiit> Reset account password dont work to me
#956 [18:00] <mattym> Jorg, Not seen it cause this issue but, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#957 [18:00] <Jorg> I never use the overlay
#958 [18:00] <mattym> Jorg, Double check its off.
#959 [18:00] <Jorg> It causes GTA to crash too
#960 [18:00] <Jorg> It's off
#961 [18:00] <mattym> Jorg, Ok, do you know how to get to the JVM Arguments setting in the launcher?
#962 [18:01] <Jorg> No
#963 [18:01] <mattym> Jorg, Open the launcher, go to the Launch Options tab. Make sure the Advanced Settings slider is on.
#964 [18:02] <Jorg> Okay
#965 [18:02] <mattym> Jorg, Then click the profile you use (normally labeled Latest Release)
#966 [18:02] <Jorg> done
#967 [18:02] <mattym> Jorg, Turn on the JVM Arguments setting, in the box next to it, scroll to the end of whats written there and add a space.
#968 [18:02] <Jorg> done
#969 [18:02] <mattym> Jorg, After that space add this in: -Djava.net.preferIPv4Stack=true
#970 [18:03] <Jorg> Alright
#971 [18:03] <mattym> Jorg, Save the profile, go back to the News tab and try to launch with the Latest Release profile
#972 [18:03] <Farenheiit> Good night, reset account
#973 [18:03] <Farenheiit> dont work for me.
#974 [18:03] <mattym> ??> Farenheiit account/send-email
#975 [18:03] <Absol> Farenheiit: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#976 [18:03] <Absol> Farenheiit: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#978 [18:04] <Farenheiit> thank you
#979 [18:04] <Jorg> mattym anything else?
#980 [18:04] <mattym> Jorg, Hopefully not.
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#982 [18:05] <Jorg> Fixed, thanks!
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#984 [18:16] <celauis> hi
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#986 [18:22] * SnedHelpSoon [webchat@c-73-194-0-246.hsd1.nj.comcast.net] has joined #minecrafthelp
#987 [18:23] <SnedHelpSoon> can anyone let me know if something can be done about my issue?
#988 [18:23] <SnedHelpSoon> so i dont have to wait fo rhte email response
#989 [18:23] <mattym> SnedHelpSoon, Describe the issue.
#990 [18:24] <SnedHelpSoon> ok so havent loggd into account for a year, coming back and need email to log in, and i dont know what it is at all and because of that i cant access transaction. is there anyway i'd be able to salvage that account or no?
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#992 [18:25] <mattym> SnedHelpSoon, You will need to wait on Mojangs reply.
#993 [18:25] <SnedHelpSoon> alright then
#994 [18:25] <SnedHelpSoon> thanks for the help
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#1014 [19:21] * YouRemember [webchat@45.231.86.11] has joined #minecrafthelp
#1015 [19:21] * Adrian [webchat@ip72-193-235-179.lv.lv.cox.net] has joined #minecrafthelp
#1016 [19:21] <YouRemember> Hello, I recently changed my name in the game, and in that there is a problem, I changed my nickname and I can not enter the game site anymore (mojang or minecraft.net) both say that my email or password is unknown, before I did this normally, and when I go in the option of "forgot my password" I put my email correctly, and I wait badly nothing arr
#1017 [19:21] <YouRemember> ives, I've looked in all the boxes, spam / trash and everything, it just does not arrive at all, a support of the game, remark: I also have a cover of the off, a chance to have affected something of my account may have been her bad hope the contact of you, thanks for reading.
#1018 [19:22] <mattym> YouRemember, What do you mean by " I also have a cover of the off..."?
#1019 [19:23] <Adrian> the game was bought without my permission
#1020 [19:23] <Adrian> i need a refund
#1021 [19:23] <mattym> ??> Adrian account/refund
#1022 [19:23] <Absol> Adrian: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1023 [19:24] <Adrian> im not reading no refund policy because the game was bought without my permission
#1024 [19:24] <YouRemember> Mattym I have a cover off and I think when I changed my nick she influenced something ...
#1025 [19:25] <Adrian> account/refund
#1026 [19:25] <mattym> Adrian, That page has all the info you need.
#1027 [19:26] <YouRemember> Mattym I have an optifine cover and I think when I changed my nick she influenced something ..
#1028 [19:26] <YouRemember> Mattym I have a cover off and I think when I changed my nick she influenced something ..
#1029 [19:26] <Adrian> i was already on that page and i wanted to get my answer quicker
#1030 [19:26] <YouRemember> sorry for flood
#1031 [19:26] <Adrian> so i need a refund
#1032 [19:26] <mattym> YouRemember, Don't login to non Mojang sites with your account.
#1033 [19:26] <mattym> Adrian, Its all on that page, we can do nothing about that here.
#1034 [19:27] <YouRemember> Mattym But I did not log in to any other site other than optifine that is a great company that sells several things and in these things has the optifine cover that is a feature of them that makes you have cover in the game
#1035 [19:28] <Adrian> useless beta cuck go do something with your life
#1036 [19:28] <mattym> !ban Adrian Learn to read.
#1037 [19:28] * Absol kicked Adrian from #minecrafthelp (Reason: drian :Learn to read.)
#1038 [19:29] <mattym> YouRemember, Its not a Mojang site, and you gave them your login information. To buy a cape that is against the EULA/TOS.
#1039 [19:29] <mattym> YouRemember, You can try waiting an hour with no login attempts, or contact mojang support.
#1040 [19:29] <mattym> ??> YouRemember account/send-email
#1041 [19:29] * ChucklesBW [webchat@cpe-172-194-154-203.nsw.foxtel.net.au] has joined #minecrafthelp
#1042 [19:29] <Absol> YouRemember: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1043 [19:29] <Absol> YouRemember: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1044 [19:30] <ChucklesBW> Hey guys ive tried changing user and password. ive done the throttleing troubleshooting and still unable to log in.
#1045 [19:31] <mattym> ChucklesBW, Was your account Migrated?
#1046 [19:31] <ChucklesBW> from a minecraft to a mojang?
#1047 [19:31] <mattym> ChucklesBW, Yes
#1048 [19:32] <ChucklesBW> mattym i think it was i use my email to log in.
#1049 [19:32] <mattym> ChucklesBW, Have you checked the emails spam/junk folders for the reset email?
#1050 [19:32] <ChucklesBW> brb
#1051 [19:32] <ChucklesBW> ill try that
#1052 [19:32] <YouRemember> Okay, thank you very much, you're right, thank you very much for understanding.
#1053 [19:33] <ChucklesBW> ok ty for the suggestion but i just did and theres nothing there
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#1056 [19:36] <mattym> YouRemember, When you reset the password, did it say it completed or was successful?
#1057 [19:37] <ChucklesBW> +mattym yes it did it sent that to the new email
#1058 [19:38] <ChucklesBW> bte thank you for helping
#1059 [19:38] <ChucklesBW> btw*
#1060 [19:49] * g4zzon1_giu [webchat@bd061a8d.virtua.com.br] has joined #minecrafthelp
#1061 [19:49] <g4zzon1_giu> hello
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#1065 [20:02] * Jackson is now known as UncleDeath
#1066 [20:02] <UncleDeath> heyo
#1067 [20:02] <UncleDeath> I had a question with the game crashing
#1068 [20:07] <UncleDeath> its an open gl error
#1069 [20:36] * O [webchat@dynamic-24-42-226-64.knology.net] has joined #minecrafthelp
#1070 [20:37] <O> why does my game keep crashing when it is initializing?
#1071 [20:43] <mattym> ??> O launcher/log
#1072 [20:43] <Absol> O: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1073 [20:43] <O> ok
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#1081 [21:06] <Commandertaco> hi, I got a issue, the mc server will go up but noone can log in without getting this weird error io.netty.channel.abstractchannel$annotatedconnectexception
#1082 [21:06] <Commandertaco> idk what to do
#1083 [21:06] <Franco> https://paste.ubuntu.com/p/hyBXpnpMBD/
#1084 [21:06] <Franco> help
#1085 [21:07] <mattym> Commandertaco, Is it a server you are hosting at home/yourself?
#1086 [21:07] <Commandertaco> yes, i am hosting it at home
#1087 [21:07] <mattym> Franco, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1088 [21:07] <mattym> Commandertaco, Can you get the full error.
#1089 [21:07] <Commandertaco> sure
#1090 [21:08] <Franco> tanks
#1091 [21:09] <Commandertaco> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information:
#1092 [21:09] <O> https://paste.ubuntu.com/p/p2QfWjWsPk/
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#1094 [21:10] <Commandertaco> that is the error code word for word
#1095 [21:11] <O> yes
#1096 [21:11] <Belony86> Hi I know my email and password. But I dont know my security question answers and cant accses email and cant find transaction ID is there a way to prove the account is mine (I havint played in 3 - 4 years)
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#1098 [21:14] <Commandertaco> hi, I got a issue, the mc server will go up but noone can log in without getting this weird error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information:
#1099 [21:15] <mattym> Commandertaco, You are currently in the chat on the PC you are using to host it right?
#1100 [21:16] <Commandertaco> yep
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#1102 [21:17] <mattym> Commandertaco, Can you test your server here https://dinnerbone.com/minecraft/tools/status/
#1103 [21:19] <Commandertaco> https://paste.ubuntu.com/p/4qM8ddYJVP/
#1104 [21:19] <mattym> ??> Commandertaco mp/server-setup
#1105 [21:19] <Absol> Commandertaco: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1106 [21:19] <mattym> Commandertaco, Please make sure you have followed exactly the steps in the link Absol provided.
#1107 [21:20] <mattym> Commandertaco, You did have the server running when testing it there right?
#1108 [21:20] <Commandertaco> It has been running perfectly for like 2 weeks
#1109 [21:21] <Commandertaco> i dont understand what caused it to suddenly die
#1110 [21:21] <mattym> Commandertaco, Then I suggest you review the linked info.
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#1116 [22:17] * Andy [webchat@70-59-128-38.ptld.qwest.net] has joined #minecrafthelp
#1117 [22:18] <Andy> I haven't got my verification code in my email yet
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#1123 [22:48] <slapp2> Hi using latest client and server stopped being able to log in, timeouts. Tried to set these java parameters -Dfml.readTimeout=120 -Dfml.loginTimeout=120 but it is clear they don't work because 30 seconds later I can't log in. Only way I can get is is to set view-distance=1 in my settings.
#1124 [22:51] <slapp2> How can I set the timeout higher to play until I figure out why this started in the first place? Once I get in the game everything is smooth.
#1125 [22:51] <mattym> slapp2, As in when you are trying to join an ingame server?
#1126 [22:51] <slapp2> Yes
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#1131 [23:05] <floocks> Hi, anyone help me please, they changed the email from my minecraft account a long time and I can not recover some help?
#1132 [23:53] * michaelG [webchat@61-68-64-153.tpgi.com.au] has joined #minecrafthelp
#1133 [23:55] <michaelG> Hi everyone, i'm looking for some help retrieving an old account. The username is still registered, but it's no longer associated with either of the emails I've used with it. I recently got an email about it becoming a mojang account, but can't find any records of said account under either email address.
#1134 [23:55] <mattym> ??> michaelG account/send-email
#1135 [23:55] <Absol> michaelG: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1136 [23:55] <Absol> michaelG: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1137 [23:57] <michaelG> The issue is the accounts easily 10 years old, so no records of purchase remain. I've submitted the form with all available information, so i'll wait to hear back in a few days
#1138 [23:57] <michaelG> thankyou for your help