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#11 [02:54] <Cooch07> is there anyone here to help me
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#16 [03:38] * sneaky0snake [webchat@n175-34-5-43.sun1.vic.optusnet.com.au] has joined #minecrafthelp
#17 [03:39] <sneaky0snake> What's the expected wait time during the holiday season? Just wondering, thanks
#18 [03:52] <urielsalis> sneaky0snake: nobody knows
#19 [04:18] <tyteen4a03> sneaky0snake: see https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#20 [04:42] * UpsideKen [webchat@ppp-124-121-194-66.revip2.asianet.co.th] has joined #minecrafthelp
#21 [04:42] <UpsideKen> Help I cannot renew realm
#22 [04:56] * Aaron [webchat@72.12.204.81] has joined #minecrafthelp
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#24 [05:04] * iSerem [webchat@178-220-118-73.dynamic.isp.telekom.rs] has joined #minecrafthelp
#25 [05:04] <iSerem> Hello
#26 [05:04] <iSerem> When my friend try to join my minecraft hamachi server, it says this: io.netty.abstractchannel$annotatedconnectexception connection timed out no further information
#27 [05:04] <iSerem> What to do?
#28 [05:05] <Andrio> ??> iSerem net/Hamachi
#29 [05:05] <Absol> iSerem: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#30 [05:05] <Absol> iSerem: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#31 [05:05] <UpsideKen> I cannot renew realm what to do?
#32 [05:06] <tyteen4a03> UpsideKen: what happens when you try?
#33 [05:06] <UpsideKen> it said
#34 [05:07] <iSerem> U need to buy it
#35 [05:07] <UpsideKen> I bought it
#36 [05:07] <UpsideKen> and I cannot extend realm it said uhmm
#37 [05:07] <UpsideKen> OH nevermind it work now
#38 [05:07] <iSerem> How can i host a server for me and my friends>
#39 [05:07] <UpsideKen> im sorry i waste your time
#40 [05:07] <urielsalis> IT Aura :P
#41 [05:07] <urielsalis> It works when you talk to tech support about it
#42 [05:08] <urielsalis> ??> iSerem mp/server-setup
#43 [05:08] <Absol> iSerem: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#44 [05:08] <iSerem> Is it for free
#45 [05:08] <iSerem> ?
#46 [05:08] <urielsalis> iSerem: that, yes, except for electricity cost and maintance of having a pc always turned on
#47 [05:09] <iSerem> Haha, okay, thanks :D xd
#48 [05:10] <UpsideKen> Hey I think its not work now
#49 [05:10] * CommNation [webchat@82-76-1-158.rdsnet.ro] has joined #minecrafthelp
#50 [05:11] <CommNation> hello
#51 [05:11] <UpsideKen> I cannot extend realm when i click "EXTEND SUPSCRIPTION" It said "You are currently not allowed to extend the subscription to this world any further. Please check back later."
#52 [05:11] <urielsalis> UpsideKen: have you checked to see if you have already renewed it?
#53 [05:11] <CommNation> I cannot get the password reset email from mojang,did this ever happened to you?
#54 [05:12] <urielsalis> ??> CommNation account/send-email
#55 [05:12] <Absol> CommNation: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#56 [05:12] <Absol> CommNation: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#57 [05:12] <UpsideKen> It said 2 day left
#58 [05:12] * CommNation [webchat@82-76-1-158.rdsnet.ro] has quit. (Client Quit)
#59 [05:12] <urielsalis> UpsideKen: https://help.mojang.com/customer/en/portal/articles/1666368-realms-subscriptions
#60 [05:13] <urielsalis> UpsideKen: it should auto-renew according to that
#61 [05:13] <urielsalis> UpsideKen: if you havent set auto-renew, you have to wait for it to expire and then do it
#62 [05:13] <UpsideKen> oh wont it expire
#63 [05:13] <UpsideKen> like lost world
#64 [05:13] <urielsalis> UpsideKen: it expires, but you dont lose your world
#65 [05:14] <urielsalis> UpsideKen: you always have access to downloading the world if it expires
#66 [05:14] <UpsideKen> Ok that would be great thank a lot
#67 [05:14] * Azizo [webchat@c-1e4370d5.014-86-6b6c6d1.bbcust.telenor.se] has joined #minecrafthelp
#68 [05:16] <Azizo> Hey guys, I was wondering whether there's a way for me to see the players acvitity on my Minecraft Realm? I have around 12 people on my server, and it's hard to always monitor what everyone's doing. Now there's multiple reports of items missing, so I assume there's someone on my server that's stealing stuff. Is there any way I can find out who, so
#69 [05:16] <Azizo> I can punish him? :(
#70 [05:19] * Frooty [webchat@cpe-74-74-234-167.rochester.res.rr.com] has joined #minecrafthelp
#71 [05:19] <Frooty> how to i authenticate my account?
#72 [05:19] * Frooty [webchat@cpe-74-74-234-167.rochester.res.rr.com] has quit. (Client Quit)
#73 [05:20] <tyteen4a03> Azizo: don't think that's a thing on a vanilla server
#74 [05:22] <Azizo> tyteen4a03 argh.. :( Dang, it seems hard to believe that even for the ''owner'' there isn't a way to look into whats going on on the server
#75 [05:22] <tyteen4a03> Azizo: if you want that level of control, you probably should be looking at a modded server
#76 [05:23] <Azizo> fair enough, I probably should, thanks for the swift reply! Much appreciated :)
#77 [05:31] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has joined #minecrafthelp
#78 [05:32] <EmerDragon> I cannot buy Minecraft
#79 [05:33] <EmerDragon> I tried with an American Express card and it thinks my info is incorrect
#80 [05:34] * Scottcaddy [webchat@nc-76-4-26-157.dhcp.embarqhsd.net] has joined #minecrafthelp
#81 [05:36] <tyteen4a03> EmerDragon: tried another browser?
#82 [05:36] <tyteen4a03> EmerDragon: also, try paying with PayPal (you don't need to have a PayPal account for this)
#83 [05:37] <EmerDragon> I tried with chrome and Firefox also tried to get a gift code
#84 [05:38] <EmerDragon> Why doesn’t it work
#85 [05:38] <tyteen4a03> EmerDragon: what error message are you getting?
#86 [05:38] <EmerDragon> Please verify credentials
#87 [05:39] <tyteen4a03> EmerDragon: try paying with PayPal
#88 [05:40] <Scottcaddy> Version 1.13.1, Java, No Mods, I have been using over 40 sorters (built like Wiki instruction shows with overflow protection) for over 3 weeks without any problems.
#89 [05:41] <Scottcaddy> # days ago the broke and stopped sorting
#90 [05:42] <Scottcaddy> 3 days ago, Sorry
#91 [05:42] <EmerDragon> “To purchase using PayPal you first need to authorize this payment through your PayPal account. To do so click the blue PayPal button below”
#92 [05:43] <EmerDragon> ?
#93 [05:44] <EmerDragon> I will try with PayPal
#94 [05:44] <tyteen4a03> EmerDragon: there should be an option to checkout as a guest
#95 [05:44] <tyteen4a03> Andrio?
#96 [05:44] <tyteen4a03> Andrio: see Scottcaddy question
#97 [05:46] <EmerDragon> Also I live in Tajikistan will this be a problem?
#98 [05:47] <tyteen4a03> EmerDragon: generally no
#99 [05:47] <EmerDragon> Logging in now
#100 [05:47] <tyteen4a03> EmerDragon: if you keep running into problems however, it may be quicker to buy a physical gift card from a local store
#101 [05:48] <EmerDragon> I tried and it said unable to verify purchase at the moment please try again later
#102 [05:49] <EmerDragon> (With American Express)
#103 [05:49] <tyteen4a03> EmerDragon: with PayPal?
#104 [05:49] <EmerDragon> I will try
#105 [05:51] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has quit. (Quit: webchat.esper.net)
#106 [05:53] <Andrio> Scottcaddy, was that on the same version of Minecraft?
#107 [05:53] <Scottcaddy> Yes everything is on 1.13.1
#108 [05:53] <Andrio> what happened?
#109 [05:56] <Scottcaddy> My sorters started passing thru the hopper slot placeholders and then passing everything thru a random hopper.
#110 [05:58] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has joined #minecrafthelp
#111 [05:59] <EmerDragon> I tried to use EmerFlame as a profile name and it says enter a profile name
#112 [06:00] <EmerDragon> Now EmerDragon26
#113 [06:00] <Andrio> Scottcaddy, are the contents of that hopper not what they're supposed to be?
#114 [06:00] <EmerDragon> Same error
#115 [06:03] <Scottcaddy> That is right, the sorting hopper is accepting items that I didn't set it up for, I do use a unstackable item filter before my main sorting line.
#116 [06:03] <Andrio> mm
#117 [06:04] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has quit. (Quit: webchat.esper.net)
#118 [06:04] <Scottcaddy> I understand!
#119 [06:04] <Andrio> :o
#120 [06:06] <Scottcaddy> Is there a limit on how many sorters a game can have?
#121 [06:06] <Andrio> I don't think so.
#122 [06:08] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has joined #minecrafthelp
#123 [06:10] <EmerDragon> Minecraft keeps telling me to enter a profile name to buy it but I have with 5 different names
#124 [06:11] <Scottcaddy> BTW, I just loaded a 10 day old save of this game and the sorters are working, it has about 10 less sorters then the game that broke.
#125 [06:11] <Andrio> mm
#126 [06:11] <EmerDragon> Am I in the wrong support channel?
#127 [06:11] <Scottcaddy> Again, I do understand :)
#128 [06:13] * Zoltan [webchat@ip20-224-174-82.adsl2.static.versatel.nl] has joined #minecrafthelp
#129 [06:13] <Zoltan> hello, i dont know my password and dont have acces to my old email, what should i do.
#130 [06:14] <Scottcaddy> I will keep using the old save and see what happens, I do Thank You for Your time this morning.
#131 [06:15] <Scottcaddy> @Andrio, I hope that you have a real good day!
#132 [06:16] <tyteen4a03> EmerDragon: give me a sec
#133 [06:16] <tyteen4a03> EmerDragon: EmerDragon26 looks available
#134 [06:16] <tyteen4a03> EmerDragon: same with EmerFlame
#135 [06:16] <tyteen4a03> EmerDragon: if you are having trouble getting a profile name in, try doing it on account.mojang.com/me
#136 [06:17] <EmerDragon> Ok
#137 [06:17] <urielsalis> I think the system looks usernames for a bit if someone tries it, so that it doesnt say available in their side and then they get an error
#138 [06:18] <urielsalis> Just a idea, no idea if its true
#139 [06:18] <EmerDragon> EmerFox worked but now it gives me the please verify credit card info and try again
#140 [06:18] <urielsalis> But there are some tickets were multiple people got the same name that says its fixed, and its the only way I can think of doing that
#141 [06:18] <urielsalis> EmerDragon: you need to use a credit card, no prepaid cards
#142 [06:19] <EmerDragon> I used PayPal
#143 [06:19] <Scottcaddy> Debit cards also work
#144 [06:19] <urielsalis> Scottcaddy: as long as they are enabled for international transactions, some arent
#145 [06:20] <urielsalis> and US cards can only be used inside the Us
#146 [06:20] <Scottcaddy> OK, Thanks
#147 [06:20] <EmerDragon> I’m not in us
#148 [06:20] <EmerDragon> Should I use a vpn
#149 [06:21] <Andrio> thanks?
#150 [06:21] <tyteen4a03> EmerDragon: in that case I would call up AE and see why they're blocking the transaction
#151 [06:21] <tyteen4a03> EmerDragon: alternatively, buy a gift card in a physical store, or on Amazon
#152 [06:21] <urielsalis> EmerDragon: and dont use a VPN, thats the fastest way for them to think its fraud and block it
#153 [06:22] <EmerDragon> Ok I probably will just not buy Minecraft lol
#154 [06:23] <urielsalis> EmerDragon: A bank call is super easy :P
#155 [06:23] <urielsalis> I had to that for all internet purchases in my previous bank .-.
#156 [06:23] <Scottcaddy> Thanks for your time and thoughtful, but true comments. :)
#157 [06:23] <urielsalis> EmerDragon: Might I ask on what country you are?
#158 [06:24] <EmerDragon> Tajikistan
#159 [06:24] <Scottcaddy> I do like the short and to the point, mm!
#160 [06:24] <EmerDragon> I think AE is not blocking the transaction
#161 [06:24] <urielsalis> EmerDragon: They usually do
#162 [06:25] <urielsalis> EmerDragon: Either them or Mojang might think is fraud
#163 [06:25] <Zoltan> hello, i dont know my password and dont have acces to my old email, what should i do.
#164 [06:25] <urielsalis> Digital goods are usually the target of fraud, as its cheap to rotate it
#165 [06:25] <tyteen4a03> ??> Zoltan account/send-email
#166 [06:25] <Absol> Zoltan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#167 [06:25] <Absol> Zoltan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#168 [06:25] <Absol> Zoltan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#169 [06:26] * Scottcaddy [webchat@nc-76-4-26-157.dhcp.embarqhsd.net] has left #minecrafthelp
#170 [06:32] <EmerDragon> Minecraft on amazon is currently unavailable
#171 [06:34] <EmerDragon> It is also currently unavailable to buy a gift card for myself with PayPal on Minecraft.net
#172 [06:36] * vieiraSBR1 [webchat@45.70.20.6] has joined #minecrafthelp
#173 [06:37] <vieiraSBR1> não consigo logar, pois eu esqueci a senha, e o e-mail não chega para mim trocar, eu não sei se porque eu ja troquei muito ela, ou sei lá!
#174 [06:37] <urielsalis> ??> vieiraSBR1 lang/pt
#175 [06:37] <Absol> vieiraSBR1: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#176 [06:38] <vieiraSBR1> I can not log in, because I forgot my password, and the email is not enough for me to change, I do not know if I have changed her much, or I do not know!
#177 [06:38] <urielsalis> ??> vieiraSBR1 account/send-email
#178 [06:38] <Absol> vieiraSBR1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#179 [06:38] <Absol> vieiraSBR1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#180 [06:38] <EmerDragon> How do u find your transaction Id
#181 [06:39] <urielsalis> ??> EmerDragon account/trans-id
#182 [06:39] <Absol> EmerDragon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#183 [06:39] <vieiraSBR1> thank!
#184 [06:39] * vieiraSBR1 [webchat@45.70.20.6] has quit. (Client Quit)
#185 [06:40] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has joined #minecrafthelp
#186 [06:40] <EmerDragon> Can u send me that link again plz I had to re join
#187 [06:41] <urielsalis> ??> EmerDragon account/trans-id
#188 [06:41] <Absol> EmerDragon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#189 [06:43] * EmerDragon [webchat@91.218.171.49.pppoe.saturn.tj] has quit. (Client Quit)
#190 [07:08] * MangoKiller6 [webchat@84-114-234-126.cable.dynamic.surfer.at] has joined #minecrafthelp
#191 [07:08] <MangoKiller6> hi
#192 [07:08] <Greymagic27> MangoKiller6, Hi! How can we help?
#193 [07:08] <MangoKiller6> Guys I haven't played minecraft for a while and I tried to log in but I couldn't succeed
#194 [07:08] <MangoKiller6> I didn'
#195 [07:09] <MangoKiller6> I didn't get the email for the password change
#196 [07:09] <MangoKiller6> and I'm not sure if I migrated to mojang
#197 [07:09] <MangoKiller6> I had the normal javascript minecraft version for windows/mac
#198 [07:09] <MangoKiller6> I have*
#199 [07:09] <Greymagic27> ??> MangoKiller6 account/send-email
#200 [07:09] <Absol> MangoKiller6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#201 [07:09] <MangoKiller6> any ideas on how to reset my password?
#202 [07:09] <Absol> MangoKiller6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#203 [07:10] <MangoKiller6> I already sent an email
#204 [07:10] <MangoKiller6> waiting for response
#205 [07:10] <Greymagic27> MangoKiller6, Alright, You'll have to wait for a reply because we can't help with account problems here :)
#206 [07:11] <MangoKiller6> ik thx anyway :)
#207 [07:11] <Greymagic27> Your welcome, good luck!
#208 [07:14] * ppoppi [webchat@121.156.172.177] has joined #minecrafthelp
#209 [07:17] <ppoppi> hello ?
#210 [07:18] * ppoppi [webchat@121.156.172.177] has quit. (Client Quit)
#211 [07:18] * MangoKiller6 [webchat@84-114-234-126.cable.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#212 [07:46] * MrCreese [webchat@89-73-223-121.dynamic.chello.pl] has joined #minecrafthelp
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#216 [07:55] * slapp2 [~slapp2@pool-173-52-37-250.nycmny.fios.verizon.net] has joined #minecrafthelp
#217 [07:58] * Dean_Winchester_ [webchat@acesso-234-77.oesteline.com.br] has joined #minecrafthelp
#218 [08:01] <Dean_Winchester_> I need help, my account was hacked.
#219 [08:01] <Greymagic27> ??> Dean_Winchester_ account/send-email
#220 [08:01] <Absol> Dean_Winchester_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#221 [08:01] <Absol> Dean_Winchester_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#222 [08:03] <Dean_Winchester_> ok
#223 [08:03] * Dean_Winchester_ [webchat@acesso-234-77.oesteline.com.br] has quit. (Client Quit)
#224 [08:27] <slapp2> I am running a 3 vanilla clients and 1 local server (1.13.2). Everything was working fine since Christmas, then yesterday no one could connect. Times out at 30 seconds. I tried setting -Dfml.readTimeout on both sides to 120 but that didn't change, still 30 seconds and out.
#225 [08:27] <Greymagic27> What's the error that it gives you?
#226 [08:27] <slapp2> only way I can connect is to set the view distance to 1
#227 [08:27] <slapp2> Just says "client disconnected"
#228 [08:28] <slapp2> on the client side
#229 [08:28] <slapp2> But I know that if I set view-distance=1 then i can get in after about 20-25 seconds, just under the limit.
#230 [08:29] <slapp2> I want to investigate but I also want to play, so I was hoping to up the limit so that I could figure it out on my own time. So looking to up that timeout
#231 [08:29] <Greymagic27> Does it happen with all servers?
#232 [08:29] * chief64 [webchat@cpe-72-230-190-110.rochester.res.rr.com] has joined #minecrafthelp
#233 [08:29] <slapp2> I have only used my local server to this point. I did completely reinstall Centos7 yesterday and started again...same thing.
#234 [08:30] <chief64> I haven't played since 2014, I don't remember the email I used. do I have to purchase a new account?
#235 [08:30] <Greymagic27> What's centos7?
#236 [08:30] <urielsalis> A linux distro Greymagic27
#237 [08:30] <Greymagic27> Oh ok
#238 [08:30] <slapp2> Yeah, just saying I started completely clean server.
#239 [08:30] <urielsalis> slapp2: sorry, I dont have the full log, what is your issue?
#240 [08:32] <slapp2> Hi, sure, the issue is that I have vanilla local server and 3 local Java clients All 1.13.2. Just yesterday no one can connect, the time out at 30 seconds during "loading terrain"
#241 [08:32] <urielsalis> slapp2: LAN server?
#242 [08:32] <slapp2> If I set view-distance=1 then it does load. So something is way slower for some reason. I still want to play and just figure it out on my own time.
#243 [08:32] <slapp2> Yeah a local LAN server on my home network
#244 [08:33] <urielsalis> slapp2: any updates recently to the centos machine? changes in how the network is setup?
#245 [08:34] * chief64 [webchat@cpe-72-230-190-110.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#246 [08:34] <slapp2> Honestly, no, I did a Centos7 minimal install around Christmas. Just yesterday wiped the whole thing and started clean still have the same issue.
#247 [08:35] <slapp2> @uriesalis Is there any way to increase the timeout so that i can still play but investigate the issue on my own time?
#248 [08:36] <urielsalis> I dont think so, still is weird that it takes 30 seconds in LAN
#249 [08:36] <urielsalis> Im thinking on something else using bandwith on the network
#250 [08:38] <slapp2> Yeah, I have taken the server back to the main router and ensured that my laptop was connected to that AccessPoint. Just not sure why this started, but don't want to waste peoples time diagnosing my issues. If there isn't a way to increase the time out I will keep investigating.
#251 [08:38] <slapp2> Thanks for your help and time.
#252 [08:39] * RangerPro [webchat@128-68-69-175.broadband.corbina.ru] has joined #minecrafthelp
#253 [08:39] <urielsalis> For what is worth, I would try using a liveusb on both the client and server, and having everything else disconnected from the network.
#254 [08:39] <RangerPro> https://paste.ubuntu.com/p/4KhTqbxkZR/
#255 [08:40] <Lord_Ralex> Still could be a random firewall rule that got put into place too. Or a really bad network connection/cable. Can try using curl and just testing your network downloads.
#256 [08:41] <urielsalis> RangerPro: download and install https://www.nvidia.com/Download/driverResults.aspx/141169/en-us
#257 [08:41] <slapp2> Ok, I will give it all a try, thanks again.
#258 [08:42] <RangerPro> 17:36:14 ctz OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIG
#259 [08:42] <RangerPro> 20:36:17 monitor Process crashed with exit code -1073741819
#260 [08:42] <urielsalis> RangerPro: download and install https://www.nvidia.com/Download/driverResults.aspx/141169/en-us
#261 [08:45] * Khhuiu [webchat@88.230.64.50.dynamic.ttnet.com.tr] has joined #minecrafthelp
#262 [08:46] <Khhuiu> ı
#263 [08:46] <Khhuiu> Kdkxkzkkzksmssmmzmzm
#264 [08:46] <urielsalis> Khhuiu: dont spam
#265 [08:46] * Khhuiu [webchat@88.230.64.50.dynamic.ttnet.com.tr] has quit. (Client Quit)
#266 [08:46] <urielsalis> that works too
#267 [09:14] * RangerPro [webchat@128-68-69-175.broadband.corbina.ru] has joined #minecrafthelp
#268 [09:14] <RangerPro> https://paste.ubuntu.com/p/n7cYsCqDHx/
#269 [09:15] <urielsalis> RangerPro: whats the error?
#270 [09:19] <RangerPro> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Calling glGetError from the current immediate mode state is invalid. Check glBegin() / glEnd() pairs.
#271 [09:19] <urielsalis> ??> RangerPro launcher/log
#272 [09:19] <Absol> RangerPro: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#273 [09:24] <RangerPro> https://paste.ubuntu.com/p/cS5KPPpjqB/
#274 [09:25] <urielsalis> ??> RangerPro tools/hjt
#275 [09:25] <Absol> RangerPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#276 [09:25] <Absol> RangerPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [09:28] <RangerPro> https://paste.ubuntu.com/p/YrQDmFqrpK/
#278 [09:36] <RangerPro> ?
#279 [09:36] * Webchat_59217 [webchat@73.106.75.35] has joined #minecrafthelp
#280 [09:36] * Espercorn kicked Webchat_59217 from #minecrafthelp (Reason: ebchat_59217 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#281 [09:38] <RangerPro> https://paste.ubuntu.com/p/YrQDmFqrpK/
#282 [09:39] * Hetwinterelfje [webchat@ip5653bf8f.direct-adsl.nl] has joined #minecrafthelp
#283 [09:40] <Hetwinterelfje> if I tried to join a server or a single player world my mc crashed
#284 [09:40] <Hetwinterelfje> can anyone help pls
#285 [09:41] <Greymagic27> ??> Hetwinterelfje launcher/log
#286 [09:41] <Absol> Hetwinterelfje: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#287 [09:41] <Hetwinterelfje> thnx absol
#288 [09:42] <RangerPro> Help!
#289 [09:43] <Greymagic27> RangerPro, I'm sure urielsalis will be back shortly
#290 [09:47] <Hetwinterelfje> https://paste.ubuntu.com/p/35twvMZShf/ absol
#291 [09:48] <Greymagic27> ??> Hetwinterelfje tools/hjt
#292 [09:48] <Absol> Hetwinterelfje: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#293 [09:48] <Absol> Hetwinterelfje: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#294 [09:50] <Hetwinterelfje> you mean a note?
#295 [09:50] <Greymagic27> Hetwinterelfje, Run the program and follow the steps :)
#296 [09:51] <Hetwinterelfje> https://paste.ubuntu.com/p/bGZrsb83c9/
#297 [09:51] <Greymagic27> ??> Hetwinterelfje av/adwcleaner
#298 [09:51] <Absol> Hetwinterelfje: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#299 [09:51] <Absol> Hetwinterelfje: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#300 [09:52] * Lord_of_Life [~Lord@79.125.225.202] has quit. (Ping timeout: 183 seconds)
#301 [09:54] * Lord_of_Life [~Lord@46.217.124.127] has joined #minecrafthelp
#302 [09:54] <urielsalis> back
#303 [09:54] <Greymagic27> urielsalis, Welcome back
#304 [10:03] * Hetwinterelfje [webchat@ip5653bf8f.direct-adsl.nl] has joined #minecrafthelp
#305 [10:03] <Hetwinterelfje> absol i am back
#306 [10:03] <Greymagic27> Hetwinterelfje, Welcome back, Try to launch minecraft now
#307 [10:04] <Hetwinterelfje> sure ty
#308 [10:04] <Hetwinterelfje> ohh and now i allready asking questions
#309 [10:05] <Hetwinterelfje> it worked thnx
#310 [10:05] <Greymagic27> Your welcome :)
#311 [10:05] <Greymagic27> Any more problems, don't hesitate to come back :)
#312 [10:05] <Hetwinterelfje> but i don't see my coörds if I press f3
#313 [10:05] <Greymagic27> What do you see instead?
#314 [10:06] <Hetwinterelfje> can i put ss here?
#315 [10:06] <urielsalis> Hetwinterelfje: imgur.com
#316 [10:06] <Greymagic27> Sure, Upload it to imgur.com/upload then send the link
#317 [10:07] <Hetwinterelfje> allright
#318 [10:08] <Hetwinterelfje> https://imgur.com/a/nFXgr7c
#319 [10:09] <Hetwinterelfje> you see what i mean?
#320 [10:10] <Greymagic27> Do you own that world?
#321 [10:10] <Hetwinterelfje> no
#322 [10:10] <Hetwinterelfje> it is in a server
#323 [10:10] <Hetwinterelfje> but on own wrld i still don't see it
#324 [10:10] <Greymagic27> Go into one of your own worlds and run this command: /gamerule reducedDebugInfo false
#325 [10:10] <Hetwinterelfje> ty
#326 [10:12] <Hetwinterelfje> still don't see it
#327 [10:12] <Hetwinterelfje> i used the command
#328 [10:12] <Greymagic27> I have to go sadly, Hopefully someone else can hop in
#329 [10:13] <Hetwinterelfje> can s0omeone else help?
#330 [10:14] <urielsalis> We dont help with modded servers, and we only help on the latest version here
#331 [10:15] <Hetwinterelfje> OHH OKE
#332 [10:22] <RangerPro> есть решения моей неисправности?
#333 [10:24] * Yensid [webchat@24-247-137-140.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#334 [10:25] <RangerPro> there are solutions to my problem?
#335 [10:26] <Yensid> I am trying to play the latest version of MC on Windows 8.1 but every time I load a world the game crashes. All of my drivers are up to date and I have all the necessary system requirements to run the game. What should I try next?
#336 [10:29] * Anton [webchat@233-234.soderhamn.com] has joined #minecrafthelp
#337 [10:31] <Anton> Havent played minecraft in like 4-5 years and i cant seem to get to my account i need some code but i cant check the code cus i cant log in do i have to buy another copy or what
#338 [10:33] * Anton [webchat@233-234.soderhamn.com] has quit. (Client Quit)
#339 [10:34] <RangerPro> monitor Process crashed with exit code -1073741819
#340 [10:34] <urielsalis> ??> RangerPro av/adwcleaner
#341 [10:34] <Absol> RangerPro: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#342 [10:34] <Absol> RangerPro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#343 [10:38] <RangerPro> game won't start
#344 [10:39] * RangerPro [webchat@128-68-69-175.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#345 [10:42] * RangerPro [webchat@128-68-69-175.broadband.corbina.ru] has joined #minecrafthelp
#346 [10:43] <RangerPro> there is no start of the game
#347 [10:45] <urielsalis> RangerPro: have you tried following our instructions? that usually helps
#348 [10:46] <RangerPro> Yas
#349 [10:47] <RangerPro> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Calling glGetError from the current immediate mode state is invalid. Check glBegin() / glEnd() pairs.
#350 [10:47] <urielsalis> ??> RangerPro av/adwcleaner
#351 [10:47] <Absol> RangerPro: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#352 [10:47] <Absol> RangerPro: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#353 [10:48] <RangerPro> done
#354 [10:48] <urielsalis> Its not that fast
#355 [10:50] <RangerPro> https://paste.ubuntu.com/p/nvPRqjkQTg/
#356 [10:55] <RangerPro> more suggestions?
#357 [11:03] * MarcellDavissis [webchat@x4d00a5e0.dyn.telefonica.de] has joined #minecrafthelp
#358 [11:04] <MarcellDavissis> if i open my launcher and start the game minecraft does not start
#359 [11:05] <Capfan67> RangerPro, There are a number of causes for that exit code. Malware is one of them. Another is certain hardware configurations. Are you running Windows? If so, we can check your configuration.
#360 [11:05] <MarcellDavissis> i play at windows 10
#361 [11:06] <Capfan67> MarcellDavissis, When you say "minecraft does not start", what does happen?
#362 [11:06] <RangerPro> Windows
#363 [11:07] <Capfan67> ??> RangerPro win/dxdiag
#364 [11:07] <Absol> RangerPro: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#365 [11:08] <MarcellDavissis> there is the mojang logo and then only there stands minecraft does not react
#366 [11:08] <RangerPro> https://paste.ubuntu.com/p/4T8WhmSghy/
#367 [11:08] <MarcellDavissis> i tried yesterday to get support here but i had an WiFi problem. i have already HiJackThis
#368 [11:09] <Capfan67> MarcellDavissis, That issue can result from a number of causes. Let's start by looking for incompatible software:
#369 [11:09] <Capfan67> ??> MarcellDavissis tools/hjt
#370 [11:09] <Absol> MarcellDavissis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#371 [11:09] <Absol> MarcellDavissis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#372 [11:09] <slapp2> @urielsalis Thanks for the help earlier. I went back to basics and I think I had a bad switch...I put in another one and everything connects just fine.
#373 [11:12] <Capfan67> MarcellDavissis, Your hardware looks fine and doesn't match the configuration that causes the issue. Let's look at your crash log:
#374 [11:12] <Capfan67> MarcellDavissis, SOrry, that wasn't directed at you. My mistake.
#375 [11:12] <Capfan67> RangerPro, Your hardware looks fine and doesn't match the configuration that causes the issue. Let's look at your crash log:
#376 [11:13] <Capfan67> ??> RangerPro launcher/crash-log
#377 [11:13] <Absol> RangerPro: We need to see your crash log, which is created after a crash.
#378 [11:13] <Absol> RangerPro: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#379 [11:13] <MarcellDavissis> here is the Link:https://paste.ubuntu.com/p/g87FnhM6bR/
#380 [11:15] <Capfan67> MarcellDavissis, You have a number of incompatible softwares installed. Let's start with the worst ones:
#381 [11:15] <Capfan67> ??> MarcellDavissis av/adwcleaner
#382 [11:15] <Absol> MarcellDavissis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#383 [11:15] <Absol> MarcellDavissis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#384 [11:20] <RangerPro> https://paste.ubuntu.com/p/YfdtvmYgvD/
#385 [11:23] <Capfan67> RangerPro, The error listed here is: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL. That's a little bit different. Stand by.
#386 [11:25] <RangerPro> https://paste.ubuntu.com/p/79PVQNVrrn/
#387 [11:27] <RangerPro> there are solutions to this problem?
#388 [11:27] <urielsalis> Capfan67, I already gave him the latest drivers
#389 [11:28] <Capfan67> urielsalis, Then I'm unsure what's causing the OpenGL error. I'll let you finish working with them.
#390 [11:28] <urielsalis> I gave up lol
#391 [11:28] <RangerPro> drivers updated
#392 [11:31] <RangerPro> can't solve the problem?
#393 [11:32] * MarcellDavissis [webchat@x4d00a5e0.dyn.telefonica.de] has joined #minecrafthelp
#394 [11:32] <MarcellDavissis> hello again
#395 [11:33] <Capfan67> MarcellDavissis, I'd suggest trying to launch the game again to see if we're there, before focusing on other software.
#396 [11:33] <MarcellDavissis> i used awcleaner
#397 [11:33] <Capfan67> MarcellDavissis, Try running the game.
#398 [11:33] <MarcellDavissis> ok
#399 [11:34] * omarie [webchat@188.236.64.34] has joined #minecrafthelp
#400 [11:35] <MarcellDavissis> it goes
#401 [11:35] <MarcellDavissis> thank you a lot
#402 [11:35] <omarie> not working not login please help me
#403 [11:36] * RangerPro [webchat@128-68-69-175.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#404 [11:38] <MarcellDavissis> bye bye
#405 [11:38] * MarcellDavissis [webchat@x4d00a5e0.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#406 [11:51] * SadPlayer [webchat@89.40.55.124] has joined #minecrafthelp
#407 [11:54] <SadPlayer> Hi, I have that (https://bugs.mojang.com/browse/MC-137353) problem but -Xss320k or -Xmx2G did't help :(
#408 [11:58] * iTzJh0nNys [webchat@pc-30-255-83-200.cm.vtr.net] has joined #minecrafthelp
#409 [12:01] <iTzJh0nNys> Hi, I do not speak much English, but I'll try. My problem is that when I want to access my Mojang account, he asks me some security questions that I do not remember, but the problem is that I do not remember the mail that I can. do?
#410 [12:04] * iTzJh0nNys [webchat@pc-30-255-83-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#411 [12:23] * slapp2 [~slapp2@pool-173-52-37-250.nycmny.fios.verizon.net] has quit. (Ping timeout: 183 seconds)
#412 [12:36] * curly [webchat@d75-159-144-245.abhsia.telus.net] has joined #minecrafthelp
#413 [12:43] <curly> Hello. I'm wondering if anyone can help with running an older version of Minecraft. 1.3.2 specifically. I set up an older build through the launch options. I left the resolution alone and put the game directory into a folder on my desktop. Launching it gives me this crash report (https://i.imgur.com/VDAZFzA.png). I have no clue what any of it means
#414 [12:43] <curly> though. Thanks in advance for any help.
#415 [12:50] <thgilfodrol> curly: if you are planning to run such outdated versions, you should be using a different game directory for these versions
#416 [12:50] <thgilfodrol> curly: you can set the profile to use a different game directory, or close the launcher + game and rename your .minecraft folder to something like .minecraft_old.
#417 [12:51] <thgilfodrol> (with the last period, or it won't work)
#418 [12:56] <curly> the last one seemed to work. Hopefully it stays that way. Thank you
#419 [13:08] * SeaWizz [webchat@c-73-26-248-73.hsd1.nm.comcast.net] has joined #minecrafthelp
#420 [13:20] * w00tsen [webchat@178.174.137.39] has joined #minecrafthelp
#421 [13:20] <SeaWizz> Hello, I'm at a bit of a loss for what to do to get the current 1.13.2 to run... it crashed on quickly after hitting the Play button. I reinstalled and restarted a few days ago and it worked for a few days and today it is back at it and I have tried doing that again and still no luck. I have reinstalled multiple times along with restarting my pc mu
#422 [13:20] <SeaWizz> ltiple times. I have updated Java and Nividia drivers with no luck. I have also done scans for any malware and have come up clean. I have tried fixes that involve changing what is in the JVM arguments and the Java executable and still nothing at this point. This is a screenshot of the output log https://i.imgur.com/wa9OGBC.jpg . Any help is appreci
#423 [13:20] <SeaWizz> ated
#424 [13:22] <thgilfodrol> ??> SeaWizz win/dxdiag
#425 [13:23] <Absol> SeaWizz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#426 [13:24] <SeaWizz> Give me a moment, thank you
#427 [13:28] * mouse9 [webchat@113-196-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#428 [13:29] <mouse9> hello, I don't receive my password reset mails from Mojang, but I do receive their other emails, what do I do
#429 [13:29] * w00tsen2 [webchat@178.174.137.39] has joined #minecrafthelp
#430 [13:29] * w00tsen2 [webchat@178.174.137.39] has quit. (Client Quit)
#431 [13:31] * mouse9 [webchat@113-196-128-083.dynamic.caiway.nl] has quit. (Client Quit)
#432 [13:31] <SeaWizz> Here you go Absol and thgilfodrol https://paste.ubuntu.com/p/xf4JxfyWzW/
#433 [13:44] <Lord_Ralex> ??> SeaWizz tools/hjt
#434 [13:44] <Absol> SeaWizz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [13:44] <Absol> SeaWizz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#436 [13:49] <SeaWizz> here you go https://paste.ubuntu.com/p/9R8NxVzNHb/
#437 [13:50] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#438 [13:54] * Yensid [webchat@24-247-137-140.dhcp.trcy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#439 [13:57] * boredsheep [webchat@5e0a07db.bb.sky.com] has joined #minecrafthelp
#440 [13:57] <Lord_Ralex> can you close discord completely and try it
#441 [13:58] <boredsheep> Hullo! I'm needing some help with my minecraft java version
#442 [13:58] <SeaWizz> I did that also I just opened it back after after coming here since that had not make a diffrence.
#443 [13:59] <Lord_Ralex> SeaWizz, closed as in told it to "quit" through the task bar?
#444 [13:59] <Lord_Ralex> not just closed the window?
#445 [14:00] <SeaWizz> Closed as in the process was no longer running in the task manager
#446 [14:00] <Lord_Ralex> oh, and do the same with razer
#447 [14:01] <SeaWizz> Did the same with Razer Synapse and Nividia Geforce Experience
#448 [14:02] <boredsheep> SeaWizz, is your minecraft launcher not working as well?
#449 [14:03] <SeaWizz> The launcher works but the game itself will not open it crashes shortly after hitting the play button
#450 [14:03] <Lord_Ralex> Advanced SystemCare is bad really, but won't cause that particular issue. Overwolf has caused issues in the past. Discord and Razer both have had issues.
#451 [14:04] <Lord_Ralex> Are you able to possibly uninstall all of them? Just to validate? Your error is essentially something that does something with your display is interferring with the game
#452 [14:04] <boredsheep> I'm so glad I'm not the only one having this issue. I've tried different launchers, I've tried uninstall and reinstalling.. and nothing seems to work.. I wouldnt mind so much, but its just been installed on a new pc
#453 [14:04] <mattym> SeaWizz, Anything with an overlay can cause that, including all the above mentions programs, and Nvidia Geforce experience if you have that installed.
#454 [14:05] <mattym> boredsheep, Can you describe the actual issue you are having.
#455 [14:06] <boredsheep> crashes just after hitting play
#456 [14:06] <mattym> ??> boredsheep launcher/log
#457 [14:06] <Absol> boredsheep: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#458 [14:06] <boredsheep> doesnt get passed the mojang screen
#459 [14:08] <SeaWizz> It was working for a while... I wanted to start playing again couple of days ago and I had issues and did a reinstall and a restart and it worked till today. I don't have any overlays enabled on anything. but at this point I think I might just give up cause it not worth the hassle...
#460 [14:09] * boredsheep is just reinstalling again.. wont be a minute
#460 [14:12] <boredsheep> dont mean to be stupid here, but what does it mean by setting up user?
#461 [14:12] <mattym> boredsheep, What?
#462 [14:13] <boredsheep> Looking in my launcher log and its not going passed "setting up user: "
#463 [14:13] <boredsheep> OH
#464 [14:13] <boredsheep> sorry, setting user
#465 [14:14] <boredsheep> "Setting user:boredsheep"
#466 [14:15] <mattym> boredsheep, Copy it anyway.
#467 [14:16] <boredsheep> line for line?
#468 [14:16] <boredsheep> 20:10:28 launcher Preparing to launch minecraft client for 1.13.2
#469 [14:16] <mattym> boredsheep, As instructed
#470 [14:16] <boredsheep> 20:10:32 launcher Checking installations.
#471 [14:17] <mattym> boredsheep, Go read the link you were given again.
#472 [14:17] <boredsheep> ...
#473 [14:17] <boredsheep> I aint gonna lie, there are only seven lines of text, why would I need to shorten it any more?
#474 [14:18] <mattym> boredsheep, Because you were told to.
#475 [14:18] <boredsheep> Oh right
#476 [14:19] <boredsheep> It's cool. I'll just go play sommit else.
#477 [14:21] <SeaWizz> Thank you for all the help but I'm not sure I want to keep bothering with it at this point. But I do appreciate all the assistance I was given. Have a good one.
#478 [14:22] * SeaWizz [webchat@c-73-26-248-73.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#479 [14:41] * joe [webchat@ipb218f129.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#480 [14:41] <joe> my account get hacked how can i get back if your help advise didnt work
#481 [14:51] * RayzRyd [webchat@108-77-82-40.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#482 [14:53] <RayzRyd> HI! I haven't tried to login for a long time. I wanted to today. I previously purchased minecraft premium account back in 2010. I see an email from earlier in 2018 saying my account was migrated to a Mojang account. I cannot seem to access this or reset my password. What can I do?
#483 [14:54] <mattym> ??> RayzRyd account/send-email
#484 [14:54] <Absol> RayzRyd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#485 [14:54] <Absol> RayzRyd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#486 [14:55] * ImGamesPro [webchat@pc-231-12-156-186.cm.vtr.net] has joined #minecrafthelp
#487 [14:55] <ImGamesPro> hola
#488 [14:56] <ImGamesPro> ablo spañol necesito ayuda me robaron mi ceunta
#489 [14:57] <mattym> ??> ImGamesPro lang/es
#490 [14:57] <Absol> ImGamesPro: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#491 [14:59] <RayzRyd> OK got it. Did that a little earlier, thank you
#492 [15:00] <urielsalis> ??> ImGamesPro account/send-email
#493 [15:00] <Absol> ImGamesPro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#494 [15:00] <Absol> ImGamesPro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#495 [15:00] <ImGamesPro> I stole the account and tried to recover but it does not leave me because it changed everything and the truth is that I do not know what to do it even says that with a code that you send to gmail you can buy things with the card
#496 [15:00] <urielsalis> ImGamesPro, nota: Dijiste "Me robe una cuenta" en vez de "me robaron una cuenta"
#497 [15:01] <ImGamesPro> eso me puso el traductor
#498 [15:02] <urielsalis> ImGamesPro, Solo Mojang te puede ayudar con eso, asegurate de decir "My account got stolen" en vez de "I stole the account" para que no ignoren tu mail jajaja
#499 [15:02] <urielsalis> ImGamesPro, Absol te mando las instrucciones de como contactarlos
#500 [15:03] <urielsalis> ImGamesPro, si fuera tu, buscaria alguien que hable ingles para que redacte el mail, por las dudas. Asi no hay errores de tradducion
#501 [15:03] <ImGamesPro> jjaaja :v
#502 [15:03] <ImGamesPro> una pregunta puedo ablar contigo en privado tu me entiendes
#503 [15:04] <ImGamesPro> ImGamesPro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#504 [15:04] <ImGamesPro> the link that they sent me says that it is with problems in the account and if I have problems but that I already did
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#506 [15:06] <urielsalis> ImGamesPro, el segundo link es cuando vas a recibir una respuesta
#507 [15:07] <urielsalis> ImGamesPro, tenes que seguir el primero, https://help.mojang.com/customer/portal/emails/new
#508 [15:07] <ImGamesPro> ok
#509 [15:07] <urielsalis> ImGamesPro, llenas ese formulario y eso manda un mail a Mojang
#510 [15:07] <ImGamesPro> a okey gracias
#511 [15:11] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#512 [15:11] <ImGamesPro> que es un scrolls/usarme
#513 [15:12] <urielsalis> ImGamesPro, Ahi pones tu usuario
#514 [15:12] <urielsalis> ImGamesPro, te recomiendo que lo rellenes con alguien que habla ingles
#515 [15:12] <urielsalis> ImGamesPro, si te equivocas en algo vas a estar mucho mas tiempo esperando respuesta
#516 [15:12] <urielsalis> ImGamesPro, creo que el actual es 3 semanas si pones todo bien
#517 [15:13] <Mystal> i contacted mojang when are they going to reply
#518 [15:14] <urielsalis> Mystal, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#519 [15:14] <ImGamesPro> ok gracias
#520 [15:14] <Mystal> it says they're replying to cases recieved on december 19, but december 19 already passed
#521 [15:14] <ImGamesPro> y en sujeto
#522 [15:15] <mattym> Mystal, Right, and that is as far as they are caught up.
#523 [15:15] <Capfan67> Mystal, This means that today, they are responding to emails sent to them on December 19th, or in other words, they're 25 days behind real time.
#524 [15:15] <Mystal> ohh
#525 [15:16] <urielsalis> ImGamesPro, de vuelta: te recomiendo que lo rellenes con alguien que sabe ingles
#526 [15:16] <urielsalis> ImGamesPro, y que el lo redacte
#527 [15:16] <Capfan67> Mystal, But on the bright side, the current delay was due to the Holiday, so they should progressively catch up soon.
#528 [15:16] <ImGamesPro> ok gracias no entendi :v
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#530 [15:18] <ImGamesPro> ya lo e enviado a mojang
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#534 [15:50] <Shinpu> can't forward ports
#535 [15:50] <Shinpu> plz help
#536 [15:50] <Shinpu> did everything I possibly cann
#537 [15:50] <urielsalis> Shinpu, what happens when you try?
#538 [15:51] <Shinpu> connection timeout
#539 [15:51] <Shinpu> it looks like is isn't even up
#540 [15:51] <Shinpu> forwarded ports, used proper external IP, disabled firewall
#541 [15:52] <Shinpu> changed srv ip to static
#542 [15:52] <urielsalis> Shinpu, how are you forwarding it?
#543 [15:52] <Shinpu> normally, wan port to lan port
#544 [15:52] <urielsalis> take a screenshot
#545 [15:53] <urielsalis> take a screenshot
#546 [15:53] <urielsalis> WAN is wifi, not outside
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#548 [15:53] <Shinpu> nvm
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#550 [15:54] <Shinpu> i mean external ip
#551 [15:54] <Shinpu> not wan
#552 [15:54] <Shinpu> https://imgur.com/a/bmz8MkJ
#553 [15:54] <Shinpu> here is ss
#554 [15:55] <urielsalis> it should be
#555 [15:55] <Shinpu> don't worry, I changed port to 25566 in server.prop
#556 [15:55] <urielsalis> 25565
#557 [15:55] <urielsalis> and you are connecting to that in the client?
#558 [15:55] <Shinpu> yup
#559 [15:56] <urielsalis> !mcping 5.173.160.111:25566
#560 [15:56] <Absol> urielsalis: Error: timed out
#561 [15:56] <urielsalis> The server is on right now?
#562 [15:56] <Shinpu> w8 a sec
#563 [15:56] * acid [webchat@5ac3d544.bb.sky.com] has joined #minecrafthelp
#564 [15:56] <acid> hello
#565 [15:56] <urielsalis> Shinpu, And I still think it should be somewhere else, WAN doesnt make sense
#566 [15:56] <urielsalis> hi acid
#567 [15:57] <Shinpu> now is on
#568 [15:57] <urielsalis> !mcping 5.173.160.111:25566
#569 [15:57] <Absol> urielsalis: Error: timed out
#570 [15:57] <Shinpu> as u can see
#571 [15:57] <Shinpu> don't know what to do
#572 [15:57] <urielsalis> Shinpu, can you run ipconfig in the server and tell me what it shows?
#573 [15:58] <Shinpu> "Unknown commannd"
#574 [15:58] <Shinpu> OR
#575 [15:58] <urielsalis> Shinpu, Windows or linux?
#576 [15:58] <Shinpu> nvm
#577 [15:58] <Lord_Ralex> he meant in a command prompt
#578 [15:58] <Shinpu> XD
#579 [15:58] <acid> I want to change the email address of my account as its my old email which doesnt work anymore and security questions everything else i know like password
#580 [15:58] <Lord_Ralex> not the actual minecraft server
#581 [15:59] <urielsalis> acid, in english
#582 [15:59] <acid> ? it is in english
#583 [16:00] <urielsalis> acid, maybe with punctuation? I didnt understand a thing about what you said
#584 [16:00] <Shinpu> https://imgur.com/vxnw9Tk
#585 [16:00] <Shinpu> here is my ipconnfig
#586 [16:00] * Willem [webchat@modemcable196.211-80-70.mc.videotron.ca] has joined #minecrafthelp
#587 [16:01] <urielsalis> Shinpu, what ISP you have?
#588 [16:01] * Willem [webchat@modemcable196.211-80-70.mc.videotron.ca] has quit. (Client Quit)
#589 [16:01] <acid> I want to change the email address and security questions of the account i made. However i don't have the email address or security questions but i know the password and stuff like that
#590 [16:01] <urielsalis> Shinpu, mine for example give me a IP that is shared between multiple people unless I ask for one that is just for myself
#591 [16:01] <urielsalis> Shinpu, and if I have a shared one I cant port forward for example
#592 [16:01] * Willem [webchat@modemcable196.211-80-70.mc.videotron.ca] has joined #minecrafthelp
#593 [16:02] <urielsalis> ??> acid account/send-email
#594 [16:02] <Absol> acid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#595 [16:02] <Absol> acid: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#596 [16:02] <Shinpu> Could it be not routable?
#597 [16:02] <urielsalis> Shinpu, not sure why it might not be?
#598 [16:02] * acid [webchat@5ac3d544.bb.sky.com] has quit. (Quit: webchat.esper.net)
#599 [16:02] <Willem> Hi, my password isn't working need help.
#600 [16:03] <Shinpu> thanks urielsalis, so I should talk with me ISP then
#601 [16:04] * Willem [webchat@modemcable196.211-80-70.mc.videotron.ca] has quit. (Client Quit)
#602 [16:04] <urielsalis> Shinpu, that is what it seems more likely
#603 [16:04] <urielsalis> Shinpu, just in case, you left server ip blank in the properties right?
#604 [16:04] <Shinpu> Should I?
#605 [16:04] <Shinpu> oh
#606 [16:04] <urielsalis> Shinpu, yes
#607 [16:05] <Shinpu> Lemme restart it then
#608 [16:05] <Shinpu> "Starting Minecraft server on *:25566" this is what it should output, right?
#609 [16:06] <urielsalis> yep
#610 [16:06] <urielsalis> !mcping 5.173.160.111:25566
#611 [16:06] <Absol> urielsalis: Error: timed out
#612 [16:06] <urielsalis> hmm
#613 [16:06] <Shinpu> hmm
#614 [16:06] <urielsalis> ??< mp/server-setup
#615 [16:06] <Shinpu> what?
#616 [16:06] <urielsalis> Shinpu, ran a command so it gives me the output of a bot response :P
#617 [16:06] <urielsalis> ??> Shinpu mp/server-setup
#618 [16:06] <Absol> Shinpu: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#619 [16:06] <urielsalis> Shinpu, if you want to read it too
#620 [16:07] <Shinpu> mp/server-setup
#621 [16:08] <urielsalis> Shinpu, does it work if you connect to localhost, and to 192.168.1.2?
#622 [16:08] <Shinpu> can u uhh like see that?
#623 [16:08] <urielsalis> nope, not a valid command
#624 [16:08] <Shinpu> how am i supposed to write it then?
#625 [16:09] <urielsalis> Shinpu, doesnt matter
#626 [16:09] <urielsalis> Shinpu, does it work if you connect to localhost, and to 192.168.1.2?
#627 [16:09] <Shinpu> yuup
#628 [16:10] <Shinpu> hmm
#629 [16:10] <urielsalis> Shinpu, you have a modem+router combo, or they are different devices?
#630 [16:10] <Shinpu> kinda
#631 [16:10] <Shinpu> modem outside the window
#632 [16:10] <Shinpu> and it's connected to my router
#633 [16:10] <Shinpu> via rj45
#634 [16:10] <urielsalis> Shinpu, in that case, you will need to portforward the modem too most likely
#635 [16:11] <Shinpu> what should I put in the port forward tab then?
#636 [16:11] <urielsalis> Shinpu, leave it as is, you need to portforward both
#637 [16:11] <urielsalis> Shinpu, both the router you have, and the modem outside the window
#638 [16:11] <Shinpu> i know
#639 [16:11] <Shinpu> oh
#640 [16:11] <Shinpu> i understand
#641 [16:12] <Shinpu> so i need to take the ipv4 of my modem and forward it to my local ip?
#642 [16:12] <Shinpu> oh
#643 [16:12] <Shinpu> uhh
#644 [16:12] <Shinpu> but it's only wan ports
#645 [16:12] <Shinpu> so forward it to modem ipv4?
#646 [16:13] <urielsalis> Shinpu, your ISP can guide you through it
#647 [16:13] <Shinpu> D:
#648 [16:13] <urielsalis> Shinpu, basics: port forward modem from internet to router, port forward from router to pc
#649 [16:14] <Shinpu> " CPE IP is not allowed."
#650 [16:16] <Shinpu> looks like i can't do this orrr what?
#651 [16:16] <urielsalis> that means: call your ISP
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#655 [16:46] * Sniperfoe [webchat@c-73-211-148-103.hsd1.in.comcast.net] has joined #minecrafthelp
#656 [16:48] <Sniperfoe> Hi, im trying to get back into my minecraft account but none of my login attempts are working so ive tried requesting a password reset but never got the email, so i emailed their support team and its been days since ive sent the email and have yet to get a reply
#657 [16:53] <thgilfodrol> Sniperfoe: when did you send the email?
#658 [16:53] <Sniperfoe> Two days ago
#659 [16:54] <thgilfodrol> Sniperfoe: ah, unfortunately there's a large backlog in support ticket response times, as indicated at https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#660 [16:55] <thgilfodrol> Sniperfoe: you'll have to wait for a response from them
#661 [16:55] <Sniperfoe> alright thank you
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#665 [17:16] <Grimal> I am running a local vanilla Minecraft Server on a Windows PC. I can connect from another Windows PC on the local network by entering in the IP address as a manual server. However, I cannot seem to find the server when I try to connect from an IOS device. It says "Locating Server" and cannot locate it when I try even though the IP address is cor
#666 [17:16] <Grimal> rect and it is on the same LAN via wifi.
#667 [17:17] * caboose [webchat@47-216-34-171.lkhvcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#668 [17:20] <caboose> hey so when i try to login it says my password or gmail is wrong so i tried to reset it but i never receive the email that would let me reset it
#669 [17:21] * Grimal [webchat@ool-4575f1da.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#670 [17:22] * Poprony [webchat@mn-10k-dhcp1-4118.dsl.hickorytech.net] has joined #minecrafthelp
#671 [17:24] <Poprony> Is there any way to get my account back? I do not know the password for the email used, I do not use the phone number anymore, and I do not know the security questions.
#672 [17:26] <thgilfodrol> ??> Poprony account/send-email
#673 [17:26] <Absol> Poprony: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#674 [17:26] <Absol> Poprony: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#675 [17:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
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#677 [18:12] * Jay [webchat@035-133-055-066.dhcp.chtrptr.net] has joined #minecrafthelp
#678 [18:12] <Jay> Hello
#679 [18:12] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has joined #minecrafthelp
#680 [18:12] <Espy> hello?
#681 [18:12] <Jay> I need help changing the email for my minecraft account
#682 [18:14] * Jay [webchat@035-133-055-066.dhcp.chtrptr.net] has quit. (Client Quit)
#683 [18:14] <Capfan67> Jay, Here's the help page for changing your Mojang email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#684 [18:14] <Mystal> hey... i'm just asking will it take a while for mojang to respond to my support ticket
#685 [18:15] <Capfan67> Mystal, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#686 [18:15] <Mystal> but my support ticket opened at january 1st, will it take a while for mojang to get there?
#687 [18:17] <mattym> Mystal, Yes it will.
#688 [18:17] <Mystal> rip
#689 [18:17] <Capfan67> Mystal, The page I just linked informs you of the date of ticket submission they're processing today. When that date advances to Jan 1, they will be processing tickets for the day you submitted.
#690 [18:17] <Mystal> alr thanks
#691 [18:17] <Capfan67> Mystal, As of today, they're about 25 days behind real time.
#692 [18:20] <Mystal> wait
#693 [18:20] <Mystal> what does that mean?
#694 [18:20] <Mystal> "behind real time"
#695 [18:21] <mattym> Mystal, It means they are currently delayed by about 25 days.
#696 [18:21] <Mystal> ty
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#699 [18:31] * Espercorn kicked thelounge47 from #minecrafthelp (Reason: helounge47 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#701 [19:05] * hackhound [webchat@96-2-5-131-dynamic.midco.net] has joined #minecrafthelp
#702 [19:05] <hackhound> cannot find security question page to reset password.
#703 [19:11] <tyteen4a03> ??> hackhound account/forgot-password
#704 [19:11] <tyteen4a03> ??> hackhound account/reset-password
#705 [19:11] <Absol> hackhound: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#706 [19:11] <Absol> hackhound: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#707 [19:12] <hackhound> Dont have access to the email account, cannot remember username. I just have the security questions and answers.
#708 [19:16] <tyteen4a03> ??> hackhound account/send-email
#709 [19:16] <Absol> hackhound: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#710 [19:16] <Absol> hackhound: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#711 [19:19] * WolvePlex [webchat@173-27-69-194.client.mchsi.com] has joined #minecrafthelp
#712 [19:19] <WolvePlex> waddu
#713 [19:19] <WolvePlex> hey
#714 [19:19] <WolvePlex> ive been looking high and low for support
#715 [19:20] <WolvePlex> anyone there?
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#717 [19:39] * skippydeedoodah [webchat@5e0a07db.bb.sky.com] has joined #minecrafthelp
#718 [19:40] <skippydeedoodah> Thanks in advance for your time guys, I've got a real headscratcher going on right now. I start Minecraft and it gets stuck on the Mojang splash scrren and hangs
#719 [19:41] <skippydeedoodah> then I go to task manager, hit end task and Minecraft immediately starts up and runs perfectly
#720 [19:41] <Capfan67> skippydeedoodah, In some cases, this is caused by incompatible software. Let's take a look at what's running:
#721 [19:41] * jberroa [webchat@c-73-1-226-95.hsd1.fl.comcast.net] has joined #minecrafthelp
#722 [19:41] <Capfan67> ??> skippydeedoodah tools/hjt
#723 [19:41] <Absol> skippydeedoodah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [19:41] <Absol> skippydeedoodah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#725 [19:42] <skippydeedoodah> will do. brb...
#726 [19:43] <jberroa> Hello guys, minecraft prepay card that I already registered and downloaded the java version for mac, but it seems that I can't remember the username or email address. I tried to redeem the card with a different email address but it does not let me. It says the following: "This code has already been redeemed. "
#727 [19:44] <Capfan67> jberroa, If you don't know your email, you'll need to contact Customer Support:
#728 [19:44] <Capfan67> ??> jberroa account/send-email
#729 [19:44] <Absol> jberroa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#730 [19:44] <Absol> jberroa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#731 [19:45] <Capfan67> jberroa, You can confirm ownership with your Minecraft Card number when you contact them.
#732 [19:45] <jberroa> Thank you guys
#733 [19:45] <skippydeedoodah> Ok, I am back with my copy paste details
#734 [19:45] <jberroa> ok, thanks
#735 [19:46] <Capfan67> skippydeedoodah, Paste the resulting URL here.
#736 [19:46] <skippydeedoodah> https://paste.ubuntu.com/p/VPNKJ3PS6q/
#737 [19:47] <Capfan67> skippydeedoodah, You have malware installed, called PremierOpinion. Follow these instructions to remove it:
#738 [19:47] <Capfan67> ??> skippydeedoodah av/adwcleaner
#739 [19:47] <Absol> skippydeedoodah: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#740 [19:47] <Absol> skippydeedoodah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#741 [19:48] <skippydeedoodah> alrighty, I'll crack on with that and be back with you shorty
#742 [19:51] <skippydeedoodah> brb restarting
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#745 [19:53] <skippydeedoodah> would you like a copy paste from the malware cleaner now?
#746 [19:55] <skippydeedoodah> Just in case Absol I'll put it here for you
#747 [19:55] <skippydeedoodah> https://pastebin.com/kANwLnQh
#748 [19:55] <mattym> skippydeedoodah, See if the game starts normally.
#749 [19:55] <Capfan67> skippydeedoodah, We shouldn't need the output. When it's finished, test Minecraft.
#750 [19:56] <skippydeedoodah> oh boy! Here I go...
#751 [19:57] <skippydeedoodah> I love you guys
#752 [19:57] <skippydeedoodah> Fires up like a champ!
#753 [19:57] <Capfan67> skippydeedoodah, Glad to hear it's working! Have fun!
#754 [19:58] <skippydeedoodah> Thank you. Now I just need to figure out how to avoid getting this problem (this is the second pc I've had these troubles with}
#755 [19:58] <mattym> skippydeedoodah, When installing anything (not just minecraft related stuff), double check that the installer is not adding anything else.
#756 [19:59] <skippydeedoodah> Is it possible this malware could be picked up from Forge downloads?
#757 [19:59] <mattym> skippydeedoodah, Majority of those programs we see issues with come from other installers.
#758 [19:59] <Capfan67> skippydeedoodah, PremierOpinion is bundled software, installed with other applications. Normally, you can uncheck such malware to avoid it.
#759 [19:59] <Capfan67> skippydeedoodah, You will not pick up this software when installing Forge itself.
#760 [20:00] <skippydeedoodah> I'm going to have to ask my wife to hand over her installation privileges. Sh's clearly not being careful enough when hitting "next"XD
#761 [20:01] <Capfan67> skippydeedoodah, No comment. My wife has her own machine so that I don't get myself in trouble over such issues. =)
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#763 [20:01] <mattym> skippydeedoodah, Its fairly easy to block all installs behind an Admin password
#764 [20:02] <Capfan67> mattym, There's nothing fairly easy about putting restrictions on your wife. =)
#765 [20:02] <skippydeedoodah> Well now we know what the problem is, we can better avoid it in the future
#766 [20:02] <Capfan67> skippydeedoodah, Best of luck to you.
#767 [20:03] <Daisaku> Hi, can you create custom mobs with Minecraft Java? I can only find tutorials for windows 10
#768 [20:03] <skippydeedoodah> Capfan, Believe it or not, this is her machine. I feel like a forensics team evey time I come in to clean up one of these messes! :p
#769 [20:04] <mattym> Daisaku, On Java edition you would need to create a Mod to do so.
#770 [20:04] <Capfan67> Daisaku, We don't offer support for modded minecraft here. Having said that, you would need an API such as Forge to accomplish that.
#771 [20:04] <skippydeedoodah> I won't fill the chat with my blethering any more so I'll thank you once more then be on my way. You're a lovely bunch. Have a good night!
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#773 [20:05] <Daisaku> Thank you! have a great day
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#778 [20:38] <milk> Hello?
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#782 [21:11] <ArfyGames> Ok my friend was on my server just fine for more than an hour now hes getting this error
#783 [21:11] <ArfyGames> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#784 [21:14] <thgilfodrol> ??> ArfyGames mp/check
#785 [21:14] <Absol> ArfyGames: You can use https://dinnerbone.com/minecraft/tools/status/ to check if a server is accessible from outside your network
#786 [21:14] <thgilfodrol> ArfyGames: make sure your server is accessible from the rest of the internet using the tool linked above
#787 [21:15] <thgilfodrol> ArfyGames: otherwise, make sure that you don't have any firewall software that could be interfering (e.g. windows firewall, antivirus software, etc)
#788 [21:17] <ArfyGames> Ok I tried and it could not check the status of my server but I also had another friend that could connect just fine and didnt get kicked when my other friend did also turns out I had my firewall off
#789 [21:18] <thgilfodrol> ArfyGames: if the dinnerbone tool couldn't poll it, then it's likely an issue with your setup
#790 [21:21] <thgilfodrol> ArfyGames: additionally, double check that you and your friend don't have any of the programs listed at https://minecraftirc.net/support-articles/known-incompatible-software/
#791 [21:23] <ArfyGames> Ok I went to try the dinnerbone tool again and its asking me to input a chatchpa but nothings there
#792 [21:23] <thgilfodrol> ArfyGames: make sure your adblock is turned off
#793 [21:24] <mattym> Captcha on that site is actually broken
#794 [21:25] <thgilfodrol> hmm
#795 [21:26] <ArfyGames> anyway they could figuire out im human
#796 [21:27] <mattym> ArfyGames, It will work again after the spam filter expires.
#797 [21:27] <thgilfodrol> ArfyGames: off topic, but we know each other :p
#798 [21:27] <ArfyGames> I noticed that :p
#799 [21:28] <ArfyGames> What confuses me about this is it was working perfectly fine before
#800 [21:28] <ArfyGames> thgilfodrol do you want to try and join it to see if its just for my friend
#801 [21:29] <mattym> ArfyGames, Check that your router didnt change your host machines internal IP.
#802 [21:29] <thgilfodrol> ArfyGames: I can try querying it from my end, but chances are it's something on your end if the tool can't get through either
#803 [21:30] <ArfyGames> Well the 192.168 etc didnt change and im using DUC from no-ip so it should update regardless
#804 [21:33] <ArfyGames> Ok ima try just resarting the router and see what happens might disconnect
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#806 [21:37] <ArfyGames> Ok thx I restarted router everythings working for now
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#808 [21:38] <Capfan67> ??> Capfan67 42
#809 [21:38] <Absol> Capfan67: Have you tried turning it off and on again? The universal fix that never fails
#810 [21:38] <Capfan67> We should have started with the obvious. =)
#811 [21:39] <thgilfodrol> yeah. not familiar with troubleshooting ddns/no-ip services though; my first guess was that he was running hamachi or something
#812 [21:40] <Capfan67> I use DUC and no-ip for external access to my servers and workstations at home. It's been flawless. It's just Hostname to IP.
#813 [21:43] <thgilfodrol> ah, gotcha. for troubleshooting, we'd be able to use the external IP instead of the no-ip hostname to rule out an issue with it right?
#814 [21:43] <Capfan67> Absolutely.
#815 [21:43] <thgilfodrol> all right
#816 [21:43] <Andrio> I turned it off and on again and my hard disk drive is still dying.
#817 [21:44] <Capfan67> In fact, it doesn't even hide the IP (of course). If you ping the hopto.org address, it resolves to the IP.
#818 [21:44] * thgilfodrol waggles an SSD at Andrio
#818 [21:44] <Andrio> :o
#819 [21:47] * ScottishWolfYT [webchat@75-167-89-137.phnx.qwest.net] has joined #minecrafthelp
#820 [21:47] <ScottishWolfYT> hello?
#821 [21:48] <Capfan67> Hi
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#823 [21:50] <ScottishWolfYT> My minecraft launcher, when i try to load a version is never gets passed unpacking natives and then when the minecraft launcher loads up it never loads past the mojang sign and when i click on it it says " Java (TM) SE Binary Not Responding" please help.
#824 [21:51] <ScottishWolfYT> hello?
#825 [21:51] <Capfan67> ScottishWolfYT, That's frequently caused by incompatible software. Are you running windows? If so, I can take a look at your list of processes.
#826 [21:51] <ScottishWolfYT> i run windows 10
#827 [21:51] <Capfan67> ??> ScottishWolfYT tools/hjt
#828 [21:51] <Absol> ScottishWolfYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#829 [21:51] <Absol> ScottishWolfYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#837 [21:59] <ScottishWolfYT> hello im back
#838 [21:59] <ScottishWolfYT> absol i have the link
#839 [21:59] <Capfan67> ScottishWolfYT, Post the link here in chat
#840 [21:59] <ScottishWolfYT> https://paste.ubuntu.com/p/nhcrQ9GZpS/
#841 [22:00] <Capfan67> ScottishWolfYT, you have malware installed on your system, specifically PremierOpinion. To remove it, follow these steps:
#842 [22:00] <Capfan67> ??> ScottishWolfYT av/adwcleaner
#843 [22:00] <Absol> ScottishWolfYT: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#844 [22:00] <Absol> ScottishWolfYT: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#847 [22:02] <Dom> Hi?
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#850 [22:03] <Dom> Hi? I got some crash with my launcher
#851 [22:04] <Capfan67> Dom, Does the launcher crash or does the client crash after pressing play?
#852 [22:04] <Dom> the client crash after pressing play
#853 [22:05] <Capfan67> ??> Dom launcher/crash-log
#854 [22:05] <Absol> Dom: We need to see your crash log, which is created after a crash.
#855 [22:05] <Absol> Dom: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#857 [22:07] <johndcharles> I bought minecraft in 2012 and now I can't figure out how to long on anymore. It says my account has been migrated, but I have no idea how to access it now.
#858 [22:07] <Dom> I following the web site of Minecraft crash help, and they said to send you this link
#859 [22:08] <Dom> https://paste.ubuntu.com/p/vrhsSfqGK3/
#860 [22:08] <Capfan67> johndcharles, If your account is now migrated, but you didn't migrate your account, your account may have been stolen. You will need to contact Customer Support. I can provide a link if you need.
#861 [22:10] <johndcharles> I sent in a request on the website already. I'm waiting for them to get back to me. I was just seeing if you all might know something I didn't. I suppose that is a possiblity I certainly don't remember migrating it, but I do have an old email I had never opened saying it had been migrated.
#862 [22:10] <Capfan67> Dom, Your system runs on a Pentium 4, and is *well* below the minimum requirements for Minecraft.
#863 [22:11] <johndcharles> thank you capfan67 btw. I was wondering is there a decent chance of me getting my account back?
#864 [22:11] <Capfan67> johndcharles, You'll need to wait to hear back from Mojang. Sadly, there aren't any shortcuts for a stolen/migrated account. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#865 [22:12] <Capfan67> johndcharles, As long as you can acquire your Transaction ID, or know the alternate verification information (usually credit card info used for the purchase), you should regain control of your account.
#866 [22:12] <johndcharles> i have the Transaction ID
#867 [22:12] <Capfan67> johndcharles, Then you'll be fine. It's just a matter of waiting.
#868 [22:12] <johndcharles> awesome
#869 [22:13] <johndcharles> you all have a blessed night!
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#871 [22:14] <Dom> Where I can find the minimum requirements of them?
#872 [22:15] <Capfan67> Dom, Here is the help page with that information: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#873 [22:16] <Dom> thank you a lot! thats was awesome ! have a god bless you!
#874 [22:16] <Dom> thank you a lot! thats was awesome ! have a god bless you!
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#877 [22:33] * TheGoat105 [webchat@mtrlpq5302w-lp130-02-70-24-204-58.dsl.bell.ca] has joined #minecrafthelp
#878 [22:33] <TheGoat105> So I forgot what email i used for my minecraft account and I don't remember the password either. How would i go about to get my account back?
#879 [22:34] <Capfan67> ??> TheGoat105 account/forgot-email
#880 [22:34] <Absol> TheGoat105: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
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#882 [22:35] <Capfan67> TheGoat105, If you don't have access to the email, or don't get any responses, you'll need to contact Customer Support. I can give you the link if you need.
#883 [22:35] <TheCognite> Hey, how do I request a password reset? I haven't played in a few years.
#884 [22:35] <Capfan67> ??> TheCognite account/reset-password
#885 [22:35] <Absol> TheCognite: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#886 [22:35] <Absol> TheCognite: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#887 [22:39] <TheCognite> After reseting the password, it only says I can play the demo?
#888 [22:39] <TheGoat105> But I dont remember my email nor password so how could i log into my account
#889 [22:40] <Capfan67> TheGoat105, One possibility is that you need to log out and back into the website to see your licenses. If that doesn't work, someone may have migrated your account to another email. If so, you'll need to email Customer Support. I can give you the link if you need it.
#890 [22:41] <TheGoat105> No i changed the email but i dont remember the email i used
#891 [22:41] <TheGoat105> it was my doing
#892 [22:41] <TheGoat105> but since i dont know the email i cant reset the password
#893 [22:42] <Capfan67> TheGoat105, If you don't know the original email, nor know your unmigrated password, you'll need to contact Customer Support to sort out the account. They'll need verification of ownership. The Transaction ID is the easy path. Otherwise, you can ask them for Alternate Verification Methods.
#894 [22:43] <TheGoat105> I got transaction ID and i have the original email account
#895 [22:44] <Capfan67> TheGoat105, With the transaction ID, you can easily verify ownership. Mojang will help you sort out account recovery and access.
#896 [22:44] <Capfan67> TheGoat105, If you haven't already, you'll need to request support here:
#897 [22:44] <Capfan67> ??> TheGoat105 account/send-email
#898 [22:44] <Absol> TheGoat105: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#899 [22:44] <Absol> TheGoat105: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#900 [22:45] <TheGoat105> Yeah ive done that i was just looking for a quicker way to get it back
#901 [22:45] <TheGoat105> cause they still working on December 19th requests
#902 [22:45] <TheGoat105> So i was trying ti figure out if there was a way i could do it on my own
#903 [22:46] <Capfan67> TheGoat105, Yeah, the holidays always puts them behind.
#904 [22:48] <TheGoat105> so theres no way i could do it on my own tho?
#905 [22:49] <Capfan67> TheGoat105, If you changed your email to a new email, you'll need access to that email to proceed on your own.
#906 [22:49] <Capfan67> TheGoat105, You can send password reset request to each of your emails to see which one it was.
#907 [22:49] <Capfan67> TheGoat105, If you get no responses (it was some other email), then you'll need to wait for Mojang.
#908 [22:50] <TheGoat105> alrighty thank you all
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#910 [22:56] <HunterPlayz210xx> I am trying to go on 1.12.2 Forge so I can play with mods but every time I press "Play" It says "downloading" then it says "ERROR :( Unable to save download." and I don't know how to fix it.
#911 [22:57] <Capfan67> HunterPlayz210xx, Do you have the same issue when testing 1.13.2 vanilla?
#912 [22:57] <HunterPlayz210xx> No
#913 [22:57] <HunterPlayz210xx> It just does not let me go on 1.12.2 forge it lets me go on the other with or without forge.
#914 [22:57] <Capfan67> HunterPlayz210xx, Unfortunately, we only support non-modded current version clients here.
#915 [22:58] <HunterPlayz210xx> Oh where is the one for supported mod version clients?
#916 [22:59] <Capfan67> HunterPlayz210xx, I'm not sure, sorry.
#917 [23:00] <HunterPlayz210xx> Ok, Thanks anyways. You did a really good job.
#918 [23:00] <HunterPlayz210xx> Ok, Thanks anyways. You did a really good job.
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