#1 [00:16] * Howls [webchat@c-71-231-7-241.hsd1.wa.comcast.net] has joined #minecrafthelp
#2 [00:17] <Howls> well I was directed here because apparently the fact that my game freezes and unexpectedly crashes whenever I enter/exit water on 1.13 is a technical issue, not a bug?
#3 [00:20] <Howls> Regardless, as 'update aquatica' it's definite not giving me aquatic vibes, aside from "literally do not touch water or I dont work"
#4 [00:22] <Andrio> ??> Howls launcher/log
#5 [00:22] <Absol> Howls: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#6 [00:26] <Howls> Alright, followed those instructions. This is what the log gives me. https://pastebin.com/dP1hpf2C
#7 [00:28] <Howls> it's just unresponsive atm. Leaving it has yet to make it respond, last time I tried I left it for about half an hour. Closing it just gives an 'unexpectedly crashed' popup.
#8 [00:30] <Howls> oh and it says "process crashed with exit code -805306369" when I closed it.
#9 [00:33] <Andrio> Howls, can you bring up the F3 debug screen in game?
#10 [00:34] <Howls> I can open it prior to the issue. Can't really open it after it occurs without closing and re-opening Minecraft.
#11 [00:37] <Howls> https://i.imgur.com/AdRcSdz.png dunno if this helps any
#12 [00:37] <Andrio> Howls, check the 'Mem' line at the top right
#13 [00:39] <Howls> well the screenshot says its 44% 917/2048
#14 [00:39] <Howls> that's as it goes unresponsive
#15 [00:39] <Howls> or moments before, idk
#16 [00:40] <Andrio> mm
#17 [00:40] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 190 seconds)
#18 [00:44] <Howls> I just wanna figure out why it does this. Nothing I can find online even hints towards it happening to other people so I have virtually nothing to go off.
#19 [00:44] <Howls> Even the exit code it gives me is apparently unique lol
#20 [00:44] <thgilfodrol> Howls: can you close out of the game and launcher?
#21 [00:45] <Andrio> All I really know about it is that some say it could be a memory issue (it isn't) 'using client modifications or a dependency of the game that has unexpectedly terminated'
#22 [00:45] <thgilfodrol> Howls: after that, go to your .minecraft folder and rename it to .minecraft_old.
#23 [00:46] <thgilfodrol> Howls: then create a new 1.13 profile and try launching that
#24 [00:46] <Howls> Wont let me rename it to .minecraft_old
#25 [00:47] <Howls> says "you must type a file name."
#26 [00:47] <thgilfodrol> Howls: make sure you're including the second .
#27 [00:47] <Howls> ah
#28 [00:49] <Andrio> (There is none)
#29 [00:54] <Howls> I think that might've worked? Can't duplicate the issue anymore
#30 [00:54] <thgilfodrol> Howls: sounds like some files in your original game install were corrupted
#31 [00:55] <thgilfodrol> probably some water related assets if I were to guess
#32 [00:55] <Howls> yeah I was assuming it was something to do with the swimming animation or water in general, since that's the only time it occurred
#33 [00:55] <Howls> thank you for the help
#34 [00:55] <thgilfodrol> Howls: it's safe to copy back over your screenshots, saves folders; as well as options.txt and server.dat (saved servers)
#35 [00:56] <thgilfodrol> Howls: no problem, have fun
#36 [01:54] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#37 [02:28] * Alex8 [webchat@199.red-80-39-185.dynamicip.rima-tde.net] has joined #minecrafthelp
#38 [02:28] <Alex8> Hi!
#39 [02:29] * ionlygame1 [webchat@host110.181-92-8.telecom.net.ar] has joined #minecrafthelp
#40 [02:30] * Alex8 [webchat@199.red-80-39-185.dynamicip.rima-tde.net] has quit. (Client Quit)
#41 [02:30] <ionlygame1> What should I do if someone migrates my minecraft account?
#42 [03:10] * adaptablenarutos [webchat@c-98-236-110-78.hsd1.pa.comcast.net] has joined #minecrafthelp
#43 [03:11] <adaptablenarutos> Hello. I bought minecraft years ago and logged on saying i can only play the demo. so I wanted to migrate and I cant remember my old email. is there anything i can do?
#44 [03:12] <urielsalis> ??> adaptablenarutos account/send-email
#45 [03:12] <Absol> adaptablenarutos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#46 [03:12] <Absol> adaptablenarutos: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#47 [03:13] <adaptablenarutos> I dont know the email I used. I think I used an email from my grandmother who passed away and I have emailed Mojang an hour ago. Waiting for a response.
#48 [03:16] <adaptablenarutos> Is there any way I am able to find my old email I used on my account?
#49 [03:26] * Nidalee [webchat@c-73-110-191-206.hsd1.il.comcast.net] has joined #minecrafthelp
#50 [03:27] <Nidalee> Hey, I haven't logged into years and years 10~ to my minecraft accoumt. I reset my password but I don't recall my username and etc. It still wo n't let me login after resetting my password. Any ideas?
#51 [03:32] * adaptablenarutos [webchat@c-98-236-110-78.hsd1.pa.comcast.net] has joined #minecrafthelp
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#58 [04:38] * Spaghetti [webchat@n218250251052.netvigator.com] has joined #minecrafthelp
#59 [04:38] <Spaghetti> hi any1 can help me pls
#60 [04:38] <Spaghetti> I cant login my game
#61 [05:30] * Kike [webchat@41.red-83-45-148.dynamicip.rima-tde.net] has joined #minecrafthelp
#62 [05:34] <Kike> Hey can someone help me? I have a pc with a 2070 graffics card that runs all the games at max settings at 100fps or more but minecraft runs at 60 fps and goes down to 35, I have in game settings to run at max fps but it only goes to 60 max
#63 [06:03] * FileEdit [webchat@31.211.155.152] has joined #minecrafthelp
#64 [06:03] <FileEdit> Hello
#65 [06:10] <FileEdit> Im not reciving password reset from mojang
#66 [06:11] * SunSharps [webchat@nthkid170223.hkid.nt.ngn.ppp.infoweb.ne.jp] has joined #minecrafthelp
#67 [06:11] <SunSharps> hello?
#68 [06:11] <Capfan67> FileEdit, See this page for help when not receiving system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#69 [06:12] <SunSharps> My account has locked since 18/12/27 by showing just "Can't connect server." at login, please help me
#70 [06:13] <Capfan67> SunSharps, Are you able to login to Mojang.com?
#71 [06:14] <SunSharps> +Capfan67 >> yes
#72 [06:15] <Capfan67> SunSharps, This is sometimes caused by incompatible software loaded on the system. Let's look at your process list:
#73 [06:15] <Capfan67> ??> SunSharps tools/hjt
#74 [06:15] <Absol> SunSharps: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [06:15] <Absol> SunSharps: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#76 [06:17] <SunSharps> OK
#77 [06:17] <SunSharps> I'll try it
#78 [06:17] <SunSharps> 503 No Backend Servers Available throws
#79 [06:18] <SunSharps> >> Absol
#80 [06:18] <Capfan67> SunSharps, Looks like SourceForge is down at the moment.
#81 [06:18] <SunSharps> O_o
#82 [06:19] <urielsalis> There is a fork
#83 [06:19] <urielsalis> https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#84 [06:19] <SunSharps> try then
#85 [06:22] <SunSharps> Absol & Capfan67 >> https://paste.ubuntu.com/p/bS2XZKWWhn/
#86 [06:23] <Capfan67> ??> SunSharps info/mcleaks
#87 [06:23] <Absol> SunSharps: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#88 [06:23] <Absol> SunSharps: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#89 [06:23] <urielsalis> ??> SunSharps win/hosts/edit
#90 [06:23] <Absol> SunSharps: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#91 [06:23] <Absol> SunSharps: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#92 [06:26] <Capfan67> SunSharps, After opening the hosts file, remove any entries that include Mojang.com and Minecraft.net and save.
#93 [06:27] <SunSharps> https://paste.ubuntu.com/p/N3T9tWYxwS/
#94 [06:27] <SunSharps> delete those 2 records?
#95 [06:28] <urielsalis> yes
#96 [06:28] <SunSharps> and save?
#97 [06:28] <urielsalis> yes
#98 [06:28] <SunSharps> done, btw forgot where is the hax
#99 [06:29] <urielsalis> SunSharps: Change your password
#100 [06:30] <Capfan67> SunSharps, MCLeaks acquires it's list of alt accounts by stealing the login info from users of the service, just like you. Make sure you uninstall before changing your password.
#101 [06:31] <SunSharps> omggggggggggggggggggggggggggggggggggggggggggggg
#102 [06:38] <SunSharps> YES!!!!!!!!!
#103 [06:39] <SunSharps> thank you so much!
#104 [06:43] * FileEdit [webchat@31.211.155.152] has quit. (Quit: webchat.esper.net)
#105 [06:51] * Stormy [webchat@ip-5-147-49-115.unitymediagroup.de] has joined #minecrafthelp
#106 [06:51] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#108 [07:13] * Chris [webchat@p509757f9.dip0.t-ipconnect.de] has joined #minecrafthelp
#109 [07:13] <Chris> Hi,
#110 [07:13] <Capfan67> Hi
#111 [07:14] <Chris> I have to migrate from old Minecraft account to Mojang, but don't have the email adress or the transaction ID. What can I do?
#112 [07:15] <Capfan67> Chris, Here's the help page for migrating without access to the original email: https://help.mojang.com/customer/portal/articles/329530
#113 [07:16] <Chris> I know that page, but it says that I need to have the transcation ID, which I do not have.
#114 [07:16] <Capfan67> Chris, If you don't have your Transaction ID, ask Mojang for an Alternate Verification Method.
#115 [07:17] <Chris> Okay, thanks!
#116 [07:18] * Chris [webchat@p509757f9.dip0.t-ipconnect.de] has quit. (Client Quit)
#117 [07:23] * Fil [webchat@cpe-101-175-64-178.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#118 [07:23] <Fil> hello
#119 [07:24] <Fil> is any operator online?
#120 [07:24] <Capfan67> Fil, There aren't "operators", just volunteers helping with technical questions.
#121 [07:24] <Fil> ok
#122 [07:25] <Capfan67> Fil, Generally, you need to describe what's going wrong, and if someone familiar with that issue will respond when they glance at IRC.
#123 [07:25] <Fil> so i know my minecraft username right, but unfortunately i dont know my email or password.
#124 [07:26] <Fil> i might know the email, but not the password.
#125 [07:26] <Capfan67> Fil, The forgotten email procedure involves requesting password resets, so should be what you're looking for:
#126 [07:26] <Capfan67> ??> Fil account/forgot-email
#127 [07:26] <Absol> Fil: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#128 [07:27] <Fil> i have but nothing has come through :(
#129 [07:27] <Capfan67> Fil, Here is the help page if you're not receiving system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#130 [07:28] <Fil> ok thanks.
#131 [07:32] * Fil [webchat@cpe-101-175-64-178.wb04.wa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#132 [07:35] * Gitros [webchat@host213229.telnetropczyce.pl] has joined #minecrafthelp
#133 [07:35] <Gitros> Hello
#134 [07:35] <Greymagic27> Gitros, Hi! How can we help?
#135 [07:36] <Gitros> I have a problem with imigrating my acc to the new one
#136 [07:36] <Greymagic27> Gitros, I'm sorry to hear that, is it giving you any error when you try to migrate your account?
#137 [07:38] <Gitros> No, I have a problem becouse i dont remember my E-mail registered on this acc and as well i cant know my ID of buying minecraft, becouse of that i cant re remember any of it
#138 [07:39] <Gitros> I dont have this bank account from where i bought minecraft as well
#139 [07:39] <Greymagic27> You can try and find your email here:
#140 [07:39] <Greymagic27> ??> Gitros account/forgot-email
#141 [07:39] <Absol> Gitros: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#142 [07:40] <Gitros> Absol but i dont have this email where i am registered :v it was stolen but no one stealed minecraft from it
#143 [07:41] <Greymagic27> Gitros, In that case you need to send an email to mojang along with your transaction id:
#144 [07:41] <Greymagic27> ??> Gitros account/send-email
#145 [07:41] <Absol> Gitros: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#146 [07:41] <Absol> Gitros: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#147 [07:41] <Greymagic27> ??> Gitros account/trans-id
#148 [07:41] <Absol> Gitros: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#149 [07:42] <Gitros> the thing is that i cant have transaction ID bcs i bought minecraft about 7 years ago and i dont have this bank acc
#150 [07:45] <Capfan67> Gitros, In order to regain control of your account, you will need Mojang to verify ownership. The Transaction ID is the easy and fast way. If you can't get the Transaction ID, when you send the email, ask Mojang for an Alternate Verification Method.
#151 [07:57] * Stormy [webchat@ip-5-147-49-115.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#152 [08:33] * tobelios [webchat@adsl-92.109.242.121.tellas.gr] has joined #minecrafthelp
#153 [08:35] <tobelios> Hello.. I made a Minecraft Windows 10 Server to play with my friends by I have a problem. My friends can join my server and play, but I cannot join my server from my pc. How can I fix it?
#154 [08:36] <Capfan67> tobelios, Is the server on your local area network? If so, are you trying to connect with the LAN IP or the Internet IP?
#155 [08:38] <tobelios> I host the server from my pc, but I cannot join my server from my pc. I try with lan ip. A friend of mine on the same network he can join my server tho with the lan ip,and an another friend from a different netowrk can join too from my internet ip. Only I, can't join my server
#156 [08:39] <Capfan67> tobelios, Since the server is on the same machine you're trying to connect from, have you tried localhost as the address?
#157 [08:40] <tobelios> I did, with the same results. I can see my server on the server list, how many players are one but when I click to join it says unable to join
#158 [08:41] <tobelios> on*
#159 [08:42] * TeeZi [webchat@201-95-197-206.dsl.telesp.net.br] has joined #minecrafthelp
#160 [08:42] <TeeZi> esta dando crash report
#161 [08:43] * TeeZi [webchat@201-95-197-206.dsl.telesp.net.br] has quit. (Client Quit)
#162 [08:48] * Robin [webchat@62.8.85.249.wananchi.com] has joined #minecrafthelp
#163 [08:48] <Robin> I can't purchase minecraft with my debit crad
#164 [08:48] <urielsalis> Robin: you have to use a credit card
#165 [08:48] <urielsalis> Robin: or buy it on amazon/walmart
#166 [08:51] <Robin> but why
#167 [08:51] <Robin> In my country we don't have walmart amazon or credit crads so please help
#168 [08:52] <Robin> Hello
#169 [08:54] <urielsalis> Robin: your country being?
#170 [08:54] <urielsalis> Robin: Most banks dont allow international transactions using debit cards
#171 [08:55] * sean [webchat@broadband.time.net.my] has joined #minecrafthelp
#172 [08:56] <sean> hi, i just cought minecraft jave edition, but the game keeps on Not Responding and i cant even play single player mode, please help
#173 [08:56] <urielsalis> ??> sean av/adwcleaner
#174 [08:56] <Absol> sean: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#175 [08:56] <Absol> sean: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#177 [09:08] * fromstar [webchat@dslb-088-072-034-139.088.072.pools.vodafone-ip.de] has joined #minecrafthelp
#178 [09:08] <fromstar> my account is stolen
#179 [09:11] * fromstar [webchat@dslb-088-072-034-139.088.072.pools.vodafone-ip.de] has quit. (Client Quit)
#180 [09:34] * WindMil [webchat@94.249.x.4.go.com.jo] has joined #minecrafthelp
#181 [09:36] <WindMil> Hey,I tried logging into my minecraft account but it didn't work, I entered both my email and password correctly but it says "Invalid email or password" (or something like that), I can't log in to the mojang or minecraft website, I waited 24 hours and i still couldnt log in
#182 [09:36] <Greymagic27> WindMil, In that case, you will need to contact mojang:
#183 [09:36] <Greymagic27> ??> WindMil account/send-email
#184 [09:36] <Absol> WindMil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#185 [09:36] <Absol> WindMil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#186 [09:37] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has joined #minecrafthelp
#187 [09:37] <Capfan67> WindMil, Before doing that, you could try to reset your password:
#188 [09:37] <Capfan67> ??> WindMil account/reset-password
#189 [09:37] <Absol> WindMil: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#190 [09:37] <Absol> WindMil: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#191 [09:38] <FAMBUILD> Hey! It's me again! Minecraft isn't loading, and I'm running it as administrator, and it just says 'The game crashed whilst initializing the game' on the launcher.
#192 [09:38] <Greymagic27> ??> FAMBUILD launcher/log
#193 [09:38] <Absol> FAMBUILD: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#194 [09:38] <Greymagic27> Hi again :P
#195 [09:39] <FAMBUILD> Oh, hihi again Greymagic27!
#196 [09:41] * PapaSunshine1970 [webchat@cpe-108-183-155-135.maine.res.rr.com] has joined #minecrafthelp
#197 [09:41] <WindMil> I also tried resetting my password but mojang wont send me the password reset email
#198 [09:42] <PapaSunshine1970> Hi - noob dad here. I bought Java edition for Mac. 11 yo daughter has ipad pocket version. What's best way to play together?
#199 [09:42] <Capfan67> WindMil, Here's the page on that subject. If none of the suggestions work, then back to sending an email as recommended by Greymagic27. https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#200 [09:42] <Capfan67> PapaSunshine1970, Java Edition cannot cross play with Pocket Edition. =(
#201 [09:44] <PapaSunshine1970> rat bastards - that's the only reason I bought the stupid thing. Are they likely to refund ?
#202 [09:44] <Absol> PapaSunshine1970: Please keep it civil
#203 [09:44] <Greymagic27> ??> PapaSunshine1970 account/refund
#204 [09:44] <Absol> PapaSunshine1970: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#205 [09:44] <Greymagic27> There is mojangs refund policy :D
#206 [09:44] <PapaSunshine1970> copy all thanks
#207 [09:44] <Capfan67> PapaSunshine1970, Specifically, Mojang supports cross play between platforms within the same Edition, but not between Editions. Pocket Edition (or Bedrock) is only available on Windows 10, iOS, Android, XBox, Switch and a few other mobile platforms.
#208 [09:45] <FAMBUILD> https://paste.ubuntu.com/p/WT7sK8N3H9/ Greymagic27
#209 [09:45] <Greymagic27> Are you using any texture packs FAMBUILD ?
#210 [09:45] <FAMBUILD> Nope
#211 [09:45] <Greymagic27> How much RAM do you have allocated to minecraft?
#212 [09:46] <FAMBUILD> hmm lemme check
#213 [09:46] <FAMBUILD> 4gb
#214 [09:46] <FAMBUILD> I think
#215 [09:46] <Greymagic27> ??> FAMBUILD win/dxdiag
#216 [09:46] <Absol> FAMBUILD: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#217 [09:46] <FAMBUILD> kk ty
#218 [09:48] <WindMil> nothing worked, i guess ill have to wait for mojang to respond to my email
#219 [09:50] <FAMBUILD> https://paste.ubuntu.com/p/rcsQ5jcqsG/ Greymagic27
#220 [09:51] * Lord_of_Life_ [~Lord@77.28.211.101] has joined #minecrafthelp
#221 [09:51] <FAMBUILD> I'll be right back.
#222 [09:52] <FAMBUILD> I'll be back in a few minutes!
#223 [09:53] * Lord_of_Life [~Lord@46.217.20.130] has quit. (Ping timeout: 189 seconds)
#224 [09:58] <Greymagic27> FAMBUILD, https://www.amd.com/en/support/apu/amd-series-processors/amd-a9-series-apu-for-laptops/7th-gen-a9-9410-apu
#225 [09:59] <FAMBUILD> Back
#226 [09:59] <Greymagic27> Download the first windows 10 64 bit driver
#227 [09:59] <FAMBUILD> k
#228 [10:00] <FAMBUILD> Wait, Greymagic27 are you a play user or a mod? LOL
#229 [10:00] <Greymagic27> I'm just a volunteer for here, I don't have any mod or admin powers :P
#230 [10:00] <FAMBUILD> ooh
#231 [10:01] <FAMBUILD> Well, you should get promoted soon! :)
#232 [10:01] <Greymagic27> Not saying that the mods or admins arn't volunteers, we all are :P
#233 [10:01] <Greymagic27> Thanks FAMBUILD
#234 [10:01] <FAMBUILD> np :P
#235 [10:01] <FAMBUILD> oh golly, 7 minutes left of downloading :/
#236 [10:07] <FAMBUILD> Greymagic27, once it's download, what do I do? (it's got 2 minutes left)
#237 [10:07] <Greymagic27> Install the driver, follow the steps
#238 [10:07] <Greymagic27> Then restart your PC and come back for more instructions :D
#239 [10:08] <FAMBUILD> Okie
#240 [10:10] <FAMBUILD> Woohoo, 5 seconds!
#241 [10:19] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#242 [10:23] * Nhicolls [webchat@bd20abfe.virtua.com.br] has joined #minecrafthelp
#243 [10:25] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has joined #minecrafthelp
#244 [10:26] <FAMBUILD> I'm back! My computer just restarted Greymagic27!
#245 [10:27] <Greymagic27> FAMBUILD, Welcome back, Lets give it a whirl
#246 [10:27] <FAMBUILD> Oh, it's installing
#247 [10:27] <Greymagic27> Oh lol
#248 [10:27] <FAMBUILD> It just uninstalled my old driver
#249 [10:27] <FAMBUILD> LOL
#250 [10:28] <Greymagic27> Lol, Well when that's done we will give it a whirl :P
#251 [10:28] <Capfan67> "This suspense is terrible. I hope it will last."
#252 [10:28] <Nhicolls> My computer turned off while I was playing mine.
#253 [10:28] <Nhicolls> When I turned on the computer and went to play again, I saw that my minecraft world was no longer available in the game window.
#254 [10:28] <Nhicolls> When entering the game folder (.minecraft) I saw that my game was still there, what should I do to load the game and play again?
#255 [10:29] <Capfan67> Nhicolls, In order to list a Minecraft worlds, the game only needs a valid level.dat. If your world does not list, the level.dat has been corrupted.
#256 [10:29] <Capfan67> Nhicolls, You can look for an older level.dat backup in the folder and rename it. Otherwise, you may need to restore from you most recent computer backup.
#257 [10:30] <Nhicolls> how to do this?
#258 [10:30] <Capfan67> Nhicolls, Navigate to your .minecraft folder. Drill down to saves and your world name. This is your world folder.
#259 [10:31] <Capfan67> Nhicolls, Inside, you should find the current level.dat (likely corrupted). Rename it to level.old.dat.
#260 [10:31] * Matt5 [webchat@c-73-246-28-145.hsd1.il.comcast.net] has joined #minecrafthelp
#261 [10:32] * Matt5 [webchat@c-73-246-28-145.hsd1.il.comcast.net] has quit. (Client Quit)
#262 [10:32] <Capfan67> Nhicolls, You'll look for your backup called "level.dat_old". Rename this file level.dat. Then, try to launch your world.
#263 [10:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#264 [10:33] * Draykebuckley [webchat@host-31-6-208-107.dynamic.mm.pl] has joined #minecrafthelp
#265 [10:33] <Draykebuckley> Hello, today I have migrated Minecraft to another e-mail. When you log into a new account, you do not see that the game is owned, but you must buy it. Please help
#266 [10:34] <Capfan67> Draykebuckley, Make sure you fully log out and back in. Then, follow this page: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo
#267 [10:38] <FAMBUILD> Greymagic27 It says 'your graphics card is almost ready,' what do I do now?
#268 [10:38] <Greymagic27> What are the options it's giving you?
#269 [10:39] <Draykebuckley> It did not help me
#270 [10:39] <FAMBUILD> 'install radeon relive', 'learn more about radeon relive' and 'skip' Greymagic27
#271 [10:39] <Nhicolls> did not work
#272 [10:40] <Greymagic27> FAMBUILD, Radeon relive is just a recording thing, just click skip
#273 [10:40] <Capfan67> Nhicolls, If both copies of your level.dat are corrupted, you may need to restore from your most recent computer backup. If you don't have one, you may be able to create a new level.dat file to use, but will require the old world seed to avoid a mess.
#274 [10:41] <FAMBUILD> Ok, all installed, what should I do?4
#275 [10:41] <Greymagic27> FAMBUILD, Restart your PC, then try to launch minecraft again
#276 [10:41] <FAMBUILD> kk tysm
#277 [10:41] * FAMBUILD [webchat@02dc12f2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#278 [10:42] <Draykebuckley> Hello, today I have migrated Minecraft to another e-mail. When you log into a new account, you do not see that the game is owned, but you must buy it. Please help
#279 [10:42] <Capfan67> Draykebuckley, if the normal solutions aren't working, then something must have gone wrong during the migration (I assume you've tested logging into the game with character name and password to make sure the migration actually worked at all). If so, you will need to send an email to Mojang Customer Support. If you need the link, I can provide it.
#280 [10:42] <Nhicolls> how to do this?
#281 [10:42] <Capfan67> Nhicolls, Do you know the seed for the world?
#282 [10:43] <Nhicolls> não
#283 [10:43] <Nhicolls> no
#284 [10:44] <Capfan67> Nhicolls, Creating a new level.dat with a different seed will create very ugly borders in any new area you explore. Are you sure you want to do this?
#285 [10:44] <Draykebuckley> Ok thanks for your help. I send message's
#286 [10:44] <Capfan67> Nhicolls, Additionally, your inventory and location are stored in the level.dat, so you will start at a new location with no items.
#287 [10:45] <Capfan67> Nhicolls, **IF** those consequences are ok, then create a new world and copy that world's level.dat to your old world's folder. You will then have access to your world, but with the consequences I've mentioned.
#288 [10:46] <Capfan67> Nhicolls, Also, I *strongly* recommend making a backup of the folder before taking this step.
#289 [10:46] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#290 [10:47] <Nhicolls> it seems to be better to create a new game. Thanks for your help
#291 [10:53] * Kleanor [webchat@151.65.44.3] has joined #minecrafthelp
#292 [10:54] <Kleanor> Hi i can't change my password because i don't recive the email from the mojang, and i can't loggin
#293 [10:55] <mattym> Kleanor, Did you check your email accounts spam/junk folders for the reply?
#294 [10:55] <Kleanor> Yeah and it's empty
#295 [10:56] <mattym> ??> Kleanor account/send-email
#296 [10:56] <Absol> Kleanor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#297 [10:56] <Absol> Kleanor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#298 [10:56] * Kleanor [webchat@151.65.44.3] has quit. (Client Quit)
#299 [10:58] * gigi [webchat@97e4c8c8.skybroadband.com] has joined #minecrafthelp
#300 [10:59] <gigi> Hi We have downloaded this game but can't get on it.It does not respond. Can't even log in.
#301 [11:01] <Capfan67> gigi, Which Edition are you using (Java Edition or Bedrock)?
#302 [11:01] * gigi [webchat@97e4c8c8.skybroadband.com] has quit. (Client Quit)
#303 [11:07] * crimsonrust [webchat@108-254-71-46.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#304 [11:07] * crimsonrust [webchat@108-254-71-46.lightspeed.btrgla.sbcglobal.net] has quit. (Client Quit)
#305 [11:09] * Nhicolls [webchat@bd20abfe.virtua.com.br] has quit. (Quit: webchat.esper.net)
#306 [11:12] * Fishy [webchat@97e7c196.skybroadband.com] has joined #minecrafthelp
#307 [11:12] <Fishy> Hey
#308 [11:12] <Greymagic27> Fishy, Hi! How can we help?
#309 [11:12] <Fishy> Can i get some help from anyone?
#310 [11:12] <Fishy> Well i started up my mc and it wouldnt load the screen
#311 [11:13] <Greymagic27> Does it show a black screen? Does it say not responding?
#312 [11:13] <Fishy> and when i closed it down it came up with Java(TM) se binary not responding
#313 [11:13] <Fishy> not responding
#314 [11:13] <Greymagic27> ??> Fishy tools/hjt
#315 [11:13] <Absol> Fishy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#316 [11:13] <Absol> Fishy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#317 [11:13] <Greymagic27> You may have a piece of software blocking your minecraft, this program will list all the programs on your computer so we can find the offending program. It's perfectly safe
#318 [11:14] <Fishy> wheres hijackThis?
#319 [11:14] <Greymagic27> It's above ^^^
#320 [11:15] <Fishy> ill download it now
#321 [11:15] <Fishy> and i have a minecraft on rn but i cant go onto it or 'X' it ouw
#322 [11:15] <Fishy> out*
#323 [11:15] <Greymagic27> You may be able to close it using task manager Fishy, although it won't affect the program
#324 [11:17] <Fishy> so u want the link to the paste bin
#325 [11:17] <Greymagic27> Yes please Fishy
#326 [11:17] <Fishy> https://paste.ubuntu.com/p/ZvkFw5GN93/
#327 [11:17] <Greymagic27> Thanks
#328 [11:17] <Greymagic27> ??> Fishy av/adwcleaner
#329 [11:17] <Absol> Fishy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#330 [11:17] <Absol> Fishy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#331 [11:18] <Greymagic27> I would also uninstall hola VPN. It uses your connection as a tunnel
#332 [11:18] <tobelios> anyone to help me? it's been hours and no response to what I asked
#333 [11:18] <Fishy> are u sure all this stuff is good for my pc?
#334 [11:18] <Greymagic27> Fishy, Yea, The adwcleaner was bought and is now owned by malwarebytes, it's just a virus cleaner
#335 [11:18] <Greymagic27> tobelios, What was your issue?
#336 [11:19] * Fishy [webchat@97e7c196.skybroadband.com] has quit. (Quit: webchat.esper.net)
#337 [11:19] * TotallyHaku [webchat@cpc105314-live28-2-0-cust619.17-2.cable.virginm.net] has joined #minecrafthelp
#338 [11:19] <TotallyHaku> Hey?
#339 [11:20] <TotallyHaku> can someone help me?
#340 [11:20] <Greymagic27> TotallyHaku, Sure thing, what's the issue?
#341 [11:20] <TotallyHaku> I get the error Initializing game when loading mc
#342 [11:20] <Greymagic27> ??> TotallyHaku launcher/log
#343 [11:20] <Absol> TotallyHaku: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#344 [11:23] <tobelios> Greymagic27 I have a server in Minecraft Windows 10 Edition but I cannot join my server. Other people on the same or a different network can join tho. Only me, in my pc that I host the server I cannot join. :(
#345 [11:23] <Greymagic27> tobelios, Yea I heard, Hang on
#346 [11:23] <tobelios> ok, ty
#347 [11:24] <Capfan67> tobelios, As were discussing this, another volunteer is asking if you're running the dedicated Mojang software as the server or just opening to LAN
#348 [11:25] <TotallyHaku> https://paste.ubuntu.com/p/mtbYqkqCTf/
#349 [11:25] <mattym> tobelios, The Bedrock Dedicated Server is still early development, if you have a problem report it to the bug tracker. https://bugs.mojang.com/projects/BDS/issues/
#350 [11:26] <Greymagic27> ??> TotallyHaku win/dxdiag
#351 [11:26] <Absol> TotallyHaku: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#352 [11:26] <tobelios> Capfan67 I am running PocketMine-MP.phar
#353 [11:27] <Capfan67> tobelios, An, non-mojang software. You'll need to contact the PocketMine support for non-mojang software.
#354 [11:27] <tobelios> I thought this is a mojan software
#355 [11:27] <tobelios> Mojang*
#356 [11:28] <tobelios> I have bought Minecraft for me in pc, and for my brother in his android phone for almost 2 years I think
#357 [11:28] <Capfan67> tobelios, "PocketMine server" is 3rd party software, not developed by Mojang. Mojang also has a bedrock server, but it's in beta stage.
#358 [11:29] <tobelios> Capfan67can you provide me a link to test that?
#359 [11:29] <Capfan67> tobelios, *Alpha stage, sorry.
#360 [11:29] <Capfan67> tobelios, https://minecraft.net/en-us/download/server/bedrock/
#361 [11:30] <mattym> Not sure if its been updated.
#362 [11:30] <Capfan67> mattym, it's currently version 1.8.1.2. It'll support the current 1.8.1 clients.
#363 [11:31] <TotallyHaku> Absol | Here you go! --> https://paste.ubuntu.com/p/sFvkbm56Df/
#364 [11:31] <tobelios> If the same thing persist, what should I do?
#365 [11:31] <Capfan67> tobelios, As Alpha software, there's not much we can do. Greymagic27 directed you to the bug tracker if you have issue to search for or report.
#366 [11:32] <mattym> TotallyHaku, Contact Acer support, tell them you need help installing the latest Intel driver for your machine.
#367 [11:32] <Greymagic27> Did I?
#368 [11:32] <Capfan67> tobelios, ...er, mattym directed you...
#369 [11:32] <tobelios> Ok, thank you and sorry if I made any trouble
#370 [11:33] <Capfan67> tobelios, Best of luck with the server.
#371 [11:35] <tobelios> Capfan67 Thank you a lot
#372 [11:39] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#373 [11:42] * Andrew7 [webchat@71-222-232-198.albq.qwest.net] has joined #minecrafthelp
#374 [11:42] <Andrew7> Can anyone help me?
#375 [11:42] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#376 [11:43] <Capfan67> Andrew7, What do you need help with?
#377 [11:43] <Andrew7> When I logged into my account I can only play the demo version and I know that I bought the game
#378 [11:44] <Capfan67> ??> Andrew7 account/bug/demo
#379 [11:44] <Absol> Andrew7: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#380 [11:45] <Andrew7> Ya i logged in with my email and it still doesnt say i bought the full game
#381 [11:46] <Capfan67> Andrew7, If the remedies on that page aren't helpful, you'll need to send an email to Customer Support. I can give you think if you need.
#382 [11:47] <Andrew7> Ya I sent them an email and they havent responded yet
#383 [11:47] <urielsalis> Andrew7, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#384 [11:47] <Capfan67> Andrew7, They're behind due to the holidays. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#385 [11:47] <Andrew7> I knew I made a username and everything for it since I was able to play on my account before
#386 [11:48] * Waszazen [webchat@176-135-157-103.abo.bbox.fr] has joined #minecrafthelp
#387 [11:48] * Waszazen [webchat@176-135-157-103.abo.bbox.fr] has quit. (Client Quit)
#388 [11:55] <Andrew7> rip i tried to call them and all they said was to connect my minecraft to google play
#389 [11:56] <Capfan67> Andrew7, Call who? Mojang has no official support phone numbers...
#390 [11:56] * krisztian10 [webchat@catv-213-222-143-60.catv.broadband.hu] has joined #minecrafthelp
#391 [11:56] <krisztian10> creative2.ogg ????
#392 [11:56] <Andrew7> i called this number 1-800-596-2947 for customer support
#393 [11:56] <Andrew7> for mojang
#394 [11:56] <Greymagic27> krisztian10, What do you mean?
#395 [11:57] <krisztian10> hungaryan customer?
#396 [11:57] <Capfan67> Andrew7, That, my friend, is a scam site. ..and is *not* Mojang.
#397 [11:57] <krisztian10> download file fail creative2.ogg
#398 [11:58] <Andrew7> well good thing cause all they told me to do was connect to my google play XD
#399 [11:58] <Greymagic27> krisztian10, You may have some malware that is blocking minecraft from downloading the needed files, this program will list all the applications on your computer so we can find the offending ones:
#400 [11:58] <Greymagic27> ??> krisztian10 tools/hjt
#401 [11:58] <Absol> krisztian10: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#402 [11:58] <Absol> krisztian10: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#403 [11:58] <krisztian10> Unable to save download. creative2.ogg
#404 [11:59] <Greymagic27> krisztian10, Follow the tools for HijackThis that I sent
#405 [11:59] <krisztian10> i dont no
#406 [11:59] <krisztian10> no speak english
#407 [12:00] <Andrew7> https://paste.ubuntu.com/p/r6vxYmrJft/ like this?
#408 [12:01] <Greymagic27> Andrew7, Yea, But those steps wern't for you :P
#409 [12:01] <Capfan67> Andrew7, Greymagic27 was directed that request to krisztian10.
#410 [12:01] <Andrew7> o well XD
#411 [12:01] <Greymagic27> krisztian10, lehet, hogy néhány malware, hogy blokkolja le a szükséges fájlokat a minecraft, ez műsor akarat oldalra dől minden alkalmazás a számítógépen, a bánt is megtaláljuk:
#412 [12:02] <Andrew7> rip my minecraft account XD
#413 [12:02] <Greymagic27> krisztian10, Letöltés: https://sourceforge.net/projects/hjt/files/2.0.5 beta/HijackThis.exe/download HijackThis fuss mint ügyintéző, válassza az "Elfogadom", majd "csinál egy rendszer átkutat és megment egy log fájlt".Egy idő után egy szöveges fájlt nyitja meg. Másol minden, tegye a napló, a https://paste.ubuntu.com, és megadja nekünk a link
#414 [12:02] <Capfan67> Andrew7, On the bright side, other than AVG, you don't have any Minecraft incompatible software installed.
#415 [12:03] <Andrew7> XD
#416 [12:03] <Andrew7> I still wondering what happened
#417 [12:04] <Andrew7> Cause I clicked to go onto minecraft to play it and it said that minecraft crashed and then it wanted me to login
#418 [12:04] * Mr_Giraffe [webchat@5e0c2841.bb.sky.com] has joined #minecrafthelp
#419 [12:04] <Capfan67> Andrew7, Is your account migrated? (Do you log in with email or character name)?
#420 [12:04] <Andrew7> I log in with my email
#421 [12:05] <Andrew7> I tried with my username but it wont work XD
#422 [12:06] <Capfan67> Andrew7, I don't know then. The most common cause is someone migrating your account to another email. In your case (with an existing migrated account), you shouldn't get that message. Sadly, you'll have to wait for Mojang to investigate.
#423 [12:08] <Capfan67> Andrew7, And just to be pedantic, if you go to log into Mojang.com and go to https://account.mojang.com/me do you see the "My Games" section and is Minecraft Java Edition listed?
#424 [12:09] <Andrew7> Just says redeem codes and gift cards
#425 [12:10] <Capfan67> Andrew7, Ok, An issue for Mojang then.
#426 [12:11] <krisztian10> thank you for help me
#427 [12:11] <krisztian10> good game play for pc
#428 [12:11] <Greymagic27> krisztian10, I need the output
#429 [12:12] <Greymagic27> Szükségem van a hijackthis kimenetére
#430 [12:13] <krisztian10> nem tudtam megcsinálni a kimenetet
#431 [12:13] <Greymagic27> Miért ne?
#432 [12:13] * Mason [webchat@75-26-233-217.lightspeed.drfdil.sbcglobal.net] has joined #minecrafthelp
#433 [12:14] <krisztian10> mert nem értem mit kell csinálni ott az oldalon
#434 [12:14] <Mason> I need help recovering world files
#435 [12:14] <Greymagic27> krisztian10, Amikor egy webhelyre megy, le kell töltenie a letöltést, ezt megtehette?
#436 [12:14] <krisztian10> meg tettem
#437 [12:15] * Andrew7 [webchat@71-222-232-198.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#438 [12:15] <Greymagic27> krisztian10, Futtassa a HijackThis-t rendszergazdaként (kattintson jobb gombbal a fájlkezelőben), válassza az "Elfogadom" lehetőséget, majd a "Rendszer vizsgálata és naplófájl mentése" parancsot. Egy idő múlva megnyílik egy szövegfájl. Mindent másoljon, tegye a naplót a https://paste.ubuntu.com oldalra, és adja meg nekünk a linket.
#439 [12:17] * xuking [webchat@186.195.43.97.uninetbsb.com.br] has joined #minecrafthelp
#440 [12:17] <xuking> hey
#441 [12:17] <Greymagic27> xuking, Hi! How can we help?
#442 [12:17] <krisztian10> https://paste.ubuntu.com/p/M3ntSzw6FK/
#443 [12:17] <xuking> Is there anyway to change my minecraft birth date? I posted the wrong date
#444 [12:17] <Mason> I think just go to your profile settings on Mojang's website
#445 [12:18] * Mr_Giraffe [webchat@5e0c2841.bb.sky.com] has joined #minecrafthelp
#446 [12:18] <Mason> Also does anyone know about recovering world files/ converting them to bedrock?
#447 [12:18] <xuking> I did, but it doesn't appear an edit button for the birth date
#448 [12:18] <Greymagic27> krisztian10, kitartás
#449 [12:18] <mattym> xuking, You cannot change that.
#450 [12:18] <Mr_Giraffe> Hi, just bought minecraft for PC. Downloaded ok but when try to play i get message The game crashed whilst initializing game
#451 [12:18] <Mr_Giraffe> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#452 [12:18] <xuking> It's impossible? And if I contact the support?
#453 [12:19] <mattym> xuking, Did the mistake make you under 16 or 13?
#454 [12:19] <xuking> No
#455 [12:19] <Greymagic27> krisztian10, A Malwarebytes Az ADWCleaner egy olyan eszköz, amely kártékony szoftverrel fertőzött PC-t tisztít. Töltse le ide: https://toolslib.net/downloads/finish/1
#456 [12:19] <Greymagic27> Futtassa, kattintson a Szkennelés most gombra, miután befejezte a vizsgálatot, kattintson a Tisztítás és javítás elemre, indítsa újra a számítógépet, amikor arra kéri, és jöjjön vissza ide további utasításokért.
#457 [12:19] <mattym> xuking, Then it really shouldn't matter.
#458 [12:19] <Mr_Giraffe> Any help appreciated, Thanks
#459 [12:19] <Greymagic27> ??> Mr_Giraffe win/dxdiag
#460 [12:19] <xuking> I putted 1999 and I'm not 19, I'm 16
#461 [12:19] <Absol> Mr_Giraffe: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#462 [12:19] * Mason [webchat@75-26-233-217.lightspeed.drfdil.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#463 [12:20] <mattym> xuking, Then, it doesn't really matter.
#464 [12:20] <urielsalis> xuking, its not used for anything except verification
#465 [12:20] * Qball [Elite17280@chi.elitebnc.org] has quit. (Ping timeout: 189 seconds)
#466 [12:20] <xuking> But, no way to change it?
#467 [12:20] * tobelios [webchat@adsl-92.109.242.121.tellas.gr] has quit. (Quit: webchat.esper.net)
#468 [12:20] <mattym> xuking, No
#469 [12:20] <xuking> Ok
#470 [12:20] <xuking> thanks
#471 [12:20] <urielsalis> xuking, Mojang support might be able to do it, but not worth it
#472 [12:21] <xuking> ok
#473 [12:21] <krisztian10> ok
#474 [12:21] <Mr_Giraffe> The game crashed whilst initializing game
#475 [12:21] <Mr_Giraffe> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#476 [12:21] <Greymagic27> ??> Mr_Giraffe win/dxdiag
#477 [12:21] <Absol> Mr_Giraffe: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#478 [12:21] <krisztian10> scan my pc
#479 [12:21] <xuking> Could you tell me where do I send and e-mail for the support?
#480 [12:21] <Greymagic27> ??> xuking mojang/email
#481 [12:21] <Absol> xuking: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#482 [12:21] <Absol> xuking: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#483 [12:21] <xuking> thanks
#484 [12:21] <Greymagic27> krisztian10, Kattintson a Scan now gombra
#485 [12:21] * xuking [webchat@186.195.43.97.uninetbsb.com.br] has quit. (Client Quit)
#486 [12:22] <Greymagic27> krisztian10, Amikor befejeződik, nyomja meg a tisztítás és javítás gombot
#487 [12:23] <Mr_Giraffe> https://paste.ubuntu.com/p/3JdbssKYhn/
#488 [12:23] <Greymagic27> Mr_Giraffe, That does not look like a full log, can you do the steps again and not post the error at the top this time :P
#489 [12:25] <krisztian10> Greymagic ok minden megvolt
#490 [12:25] <krisztian10> Greymagic27 most elindult a játék
#491 [12:26] <Greymagic27> Minecraft működik?
#492 [12:26] <krisztian10> Greymagic27 yes
#493 [12:26] <Greymagic27> Rendben, örülök, hogy működik
#494 [12:27] <Mr_Giraffe> https://paste.ubuntu.com/p/tTXvpH5Fwy/
#495 [12:27] <krisztian10> Greymagic27 thank you so much
#496 [12:27] <Greymagic27> krisztian10, Your welcome
#497 [12:28] <Greymagic27> Mr_Giraffe, With your current processor, You won't be able to play minecraft at all. If your on a desktop PC you may be able to replace it with a higher end one
#498 [12:28] <Greymagic27> If i'm wrong on that please correct me *looks at operators/trusted people*
#499 [12:29] <mattym> Its well below the minimums
#500 [12:29] <Mr_Giraffe> Will I need a new / more modern laptop?
#501 [12:30] <Capfan67> Mr_Giraffe, Unfortunately, yes.
#502 [12:31] <Mr_Giraffe> Ok thanks for your help
#503 [12:37] * Jtaylorc [webchat@71-80-197-186.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#504 [12:37] <Jtaylorc> Hello, first time user here. Do I just type out my message here for all of you or how does this work?
#505 [12:38] <Greymagic27> Jtaylorc, Yep, Just say your problem then we will offer help :D
#506 [12:42] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#507 [12:44] * Voltbeat [webchat@94-225-65-217.access.telenet.be] has joined #minecrafthelp
#508 [12:46] <Jtaylorc> Thank you! https://pastebin.com/1HyG5d72
#509 [12:46] <Voltbeat> Hello, is anyone available to help me out with v1.13 crashing? I sill can't manage to solve the issue after looking up fixes and applying them.
#510 [12:47] <Greymagic27> ??> Voltbeat launcher/log
#511 [12:47] <Absol> Voltbeat: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#512 [12:47] * Jtaylorc [webchat@71-80-197-186.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#513 [12:48] * Jtaylorc [webchat@71-80-197-186.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#514 [12:48] <Voltbeat> Ok thank you, here it is https://paste.ubuntu.com/p/Tn2gSynm9g/
#515 [12:49] <Greymagic27> ??> Voltbeat av/adwcleaner
#516 [12:49] <Jtaylorc> I dissconnected so i may have missed msgs or my post didnt go thru.
#517 [12:49] <Absol> Voltbeat: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#518 [12:49] <Absol> Voltbeat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#519 [12:49] <Jtaylorc> here it is again, Thank you! https://pastebin.com/1HyG5d72
#520 [12:49] <Greymagic27> Jtaylorc, Which bit can't you do when you click the migrate button?
#521 [12:49] <Jtaylorc> I have never used an email when playing minecraft
#522 [12:49] <Jtaylorc> besides other peoples server forums
#523 [12:50] <Greymagic27> Jtaylorc, Alright, I'd contact mojang and ask them about it and see if you can add an email to your account:
#524 [12:50] <Greymagic27> ??> Jtaylorc mojang/email
#525 [12:50] <Absol> Jtaylorc: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#526 [12:50] <Absol> Jtaylorc: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#527 [12:50] <Greymagic27> ??> Jtaylorc account/trans-id
#528 [12:50] <Absol> Jtaylorc: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#529 [12:50] <mattym> ??> Jtaylorc paypal/history
#530 [12:51] <Absol> Jtaylorc: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#531 [12:51] <Voltbeat> i don't mean to be rude but there's no adware on my PC, it's an entire new build with a clean W10 installation.
#532 [12:51] <Greymagic27> Ah yes, I always forget that one
#533 [12:51] <Jtaylorc> anyway i could discord or chat with someone around 11:15
#534 [12:51] * Garret [webchat@072-181-155-002.res.spectrum.com] has joined #minecrafthelp
#535 [12:51] <Garret> hey
#536 [12:51] <Greymagic27> Garret, Hi! How can we help?
#537 [12:51] <mattym> Jtaylorc, Contact Mojang as described is your only option.
#538 [12:51] <urielsalis> ??> Voltbeat tools/hjt
#539 [12:51] <Absol> Voltbeat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#540 [12:51] <Absol> Voltbeat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#541 [12:51] <Garret> is there a way to get my account back , i made it when i was maybe 10 or 11 but i can't rememeber what happen to it
#542 [12:51] <Jtaylorc> Paypal history would be thru my brother and i dont have access to that unfortunately.
#543 [12:52] <Jtaylorc> YOOO, Same here garret
#544 [12:52] <Greymagic27> ??> Garret account/send-email
#545 [12:52] <Absol> Garret: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#546 [12:52] <Absol> Garret: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#547 [12:53] <Garret> that's the thing , i can't even remember the information other than what i think the user was at the time. i just wanted to see if it's possible to do a wide search for my emails or something , considering i made it some what of 9 years ago
#548 [12:53] <Jtaylorc> I sent mojang over a month ago. Is there nothing more I can do? Not trying to sound rude!
#549 [12:53] <urielsalis> Jtaylorc, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#550 [12:53] <Greymagic27> ??> Garret account/forgot-email
#551 [12:53] <Absol> Garret: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#552 [12:53] <mattym> Jtaylorc, You can contact Mojang without it, and ask for an alternate way. But while you wait on their reply, you should try and get access to the history
#553 [12:53] <Greymagic27> You can try doing those steps Garret and see if anything comes up
#554 [12:53] <Garret> and i guess if im unlucky , i gotta buy it again?
#555 [12:55] * Garret [webchat@072-181-155-002.res.spectrum.com] has quit. (Client Quit)
#556 [12:56] * NikitaIzz [webchat@136.0.99.219] has joined #minecrafthelp
#557 [12:56] <NikitaIzz> Hallo?
#558 [12:56] <Greymagic27> NikitaIzz, Hi! How can we help?
#559 [12:56] <NikitaIzz> speek german?
#560 [12:57] <NikitaIzz> wait
#561 [12:58] <Voltbeat> Here's the hijack scan log
#562 [12:58] <Voltbeat> https://paste.ubuntu.com/p/w9tdxh79kT/
#563 [12:59] <NikitaIzz> I will not come to my account when I try to sign up. it does not work and if I forget to password I'll be forwarded. and then it's up to you:
#564 [13:00] * NikitaIzz2 [webchat@136.0.99.219] has joined #minecrafthelp
#565 [13:00] <NikitaIzz2> I will not come to my account when I try to sign up. it does not work and if I forget to password I'll be forwarded. and then it's up to you:
#566 [13:01] <NikitaIzz2> 403 ERROR
#567 [13:01] <NikitaIzz2> The request could not be satisfied.
#568 [13:01] <NikitaIzz2> Request blocked.
#569 [13:01] <NikitaIzz2> Generated by cloudfront (CloudFront)
#570 [13:01] <NikitaIzz2> Request ID: pNrD26fQFk3qPF7N5RAJRJlanl_WoWbEOjAgBHckVtsHhtF5GnhkPg==
#571 [13:02] <mattym> Voltbeat, Did you mess with any Java settings outside of the game?
#572 [13:02] <Voltbeat> No, it wa sjust fresh installed
#573 [13:03] <Voltbeat> When i click play the second "mojang" screen appears, then the water world background loads and is animated and 2 seconds later it freezes up
#574 [13:04] <Voltbeat> I can only read from the log it has something to do with the audio/.ogg files
#575 [13:05] <mattym> Voltbeat, The log shows an error causes by something outside the game, try the ADWCleaner program that was linked.
#576 [13:05] <Voltbeat> ok I try it
#577 [13:05] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#578 [13:05] <Dantdmnl> Hello.
#579 [13:05] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has quit. (Client Quit)
#580 [13:06] <Capfan67> 11 seconds...
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#582 [13:06] <NikitaIzz2> i not use ADWCleaner
#583 [13:07] <NikitaIzz2> and yes i use LabyMod
#584 [13:07] <NikitaIzz2> So LabyMod is on it but I do not use it
#585 [13:11] * NikitaIzz [webchat@136.0.99.219] has quit. (Quit: webchat.esper.net)
#586 [13:14] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#587 [13:14] <urielsalis> ??> NikitaIzz2 mods
#588 [13:14] <Absol> NikitaIzz2: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#589 [13:14] <bennes2004> Are redeem codes for minecraft java región locked?
#590 [13:15] <urielsalis> bennes2004, why are you asking?
#591 [13:15] <bennes2004> Because I want to buy minecraft but wondering if the codes are region locked
#592 [13:15] <bennes2004> Or I can’t buy it
#593 [13:15] <urielsalis> bennes2004, where do you want to buy it?
#594 [13:15] <bennes2004> Spain
#595 [13:16] <NikitaIzz2> hat's not a hack that's just that I see for example what a ping I have or something
#596 [13:16] <urielsalis> bennes2004, and where do you want to send the code?
#597 [13:16] <bennes2004> What do you mean?
#598 [13:16] <Capfan67> NikitaIzz2, LabyMod is a modification of the game. We only support the vanilla client.
#599 [13:16] <urielsalis> bennes2004, a gift code is for gifting the game, you can just buy the account if its for you
#600 [13:16] * EddyHero001 [webchat@5x165x4x124.dynamic.ekat.ertelecom.ru] has joined #minecrafthelp
#601 [13:16] <urielsalis> bennes2004, at minecraft.net/store
#602 [13:17] <urielsalis> bennes2004, (same place where you buy the gift code)
#603 [13:17] <bennes2004> You can buy a redeem code for the account
#604 [13:17] <urielsalis> bennes2004, or the account itself, gift codes are meant for gifting the game
#605 [13:17] <bennes2004> But I don’t want a spanish account so will the code still work?
#606 [13:17] <urielsalis> bennes2004, preferis en espanol?
#607 [13:17] <NikitaIzz2> Wait I delete kurtz labymod I had it now half a year on my pc and did not even use it. but otherwise I have never had such a problem
#608 [13:18] <bennes2004> It’s isnt a gift code, it’s an account code
#609 [13:18] <NikitaIzz2> kurtz = now
#610 [13:18] <urielsalis> bennes2004, did you buy a account code? Or you want to buy one?
#611 [13:18] <bennes2004> Want to buy one
#612 [13:19] <urielsalis> bennes2004, where are you trying to buy the code from?
#613 [13:19] <EddyHero001> help
#614 [13:19] <Capfan67> NikitaIzz2, One of the things LabyMod does is redirect your connection to Mojang through their own servers. This is a security risk. The issue you're describing is not being able to connect to Mojang. It's possible (likely) that LabyMod is the cause.
#615 [13:19] <bennes2004> But if I make it as a UK account, will the code still work?
#616 [13:19] <urielsalis> bennes2004, there arent "UK" accounts or "Spanish" accounts
#617 [13:19] * EddyHero001 [webchat@5x165x4x124.dynamic.ekat.ertelecom.ru] has quit. (Client Quit)
#618 [13:19] <urielsalis> bennes2004, where are you buying the code from?
#619 [13:20] <NikitaIzz2> Ok, I'll delete it
#620 [13:20] <bennes2004> So there is a language selection on the client?
#621 [13:20] <urielsalis> bennes2004, yes
#622 [13:20] <bennes2004> Ok thanks
#623 [13:20] <urielsalis> Note:
#624 [13:20] <urielsalis> ??> bennes2004 account/2ndhand/scam
#625 [13:20] <Absol> bennes2004: If you bought a second-hand Mojang Account online, it is quite likely a scam. It is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#626 [13:20] <Absol> bennes2004: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#627 [13:21] <bennes2004> It’s in GAME
#628 [13:21] <urielsalis> bennes2004, Same thing with gift codes, they might be bought using stolen credit cards
#629 [13:21] <bennes2004> Not in GAME Store
#630 [13:22] <bennes2004> It’s a redeem code for pc/Mac account creation
#631 [13:22] <urielsalis> bennes2004, and where do you want to buy that from?
#632 [13:22] <bennes2004> GAME Store
#633 [13:22] <urielsalis> bennes2004, can you send me a link?
#634 [13:22] <bennes2004> That’s it they have it
#635 [13:23] <urielsalis> bennes2004, this page? https://www.game.es/
#636 [13:23] <NikitaIzz2> is deleted but still not
#637 [13:23] <bennes2004> Yeah but you can’t find it online on the Spain site but it might be in store
#638 [13:23] <mattym> ??> Nikitalzz2 win/reinst
#639 [13:23] <urielsalis> bennes2004, Thats not a official place to buy a code
#640 [13:23] <Absol> Nikitalzz2: You may need to reinstall the locally installed files that Minecraft puts into place.
#641 [13:23] <Absol> Nikitalzz2: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#642 [13:24] <bennes2004> Yeah it is
#643 [13:24] <urielsalis> bennes2004, its not
#644 [13:24] <mattym> It is
#645 [13:24] <bennes2004> It is
#646 [13:24] <bennes2004> Mojang stock GAME with the codes for java edition
#647 [13:24] <mattym> Physical game code card retailer for that region
#648 [13:24] <bennes2004> Game is a big store
#649 [13:25] <urielsalis> bennes2004, you mean a prepaid card code?
#650 [13:26] <bennes2004> Yes
#651 [13:26] <urielsalis> bennes2004, may I ask why you prefer the card? Its easier online :P
#652 [13:26] * NikitaIzz2 [webchat@136.0.99.219] has quit. (Quit: webchat.esper.net)
#653 [13:26] <urielsalis> bennes2004, plus its the same price
#654 [13:26] <bennes2004> I haven’t got anything to pay online
#655 [13:26] <urielsalis> bennes2004, fair enough
#656 [13:26] <bennes2004> I have enough for money in hand
#657 [13:26] <urielsalis> bennes2004, sorry for the confusion
#658 [13:27] <Lord_Ralex> Accounts aren't region-locked.
#659 [13:27] <Capfan67> bennes2004, Loooong story short, Minecraft accounts or codes are not region locked.
#660 [13:27] <bennes2004> It’s ok thanks
#661 [13:27] * NikitaIzz [webchat@136.0.99.219] has joined #minecrafthelp
#662 [13:27] <bennes2004> Thanks everyone
#663 [13:27] <NikitaIzz> Does it also bring who I delete minecraft kommplet delete and download again?
#664 [13:27] * Gitros [webchat@host213229.telnetropczyce.pl] has quit. (Quit: webchat.esper.net)
#665 [13:29] <Capfan67> NikitaIzz, The goal is to make sure you don't have corrupted files by re-downloading the game files. Resetting your folder (except for saves folder) is how that's done.
#666 [13:30] * Jtaylorc [webchat@71-80-197-186.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#667 [13:31] <NikitaIzz> okey
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#670 [13:52] * jimwest [webchat@lfbn-1-17213-204.w86-248.abo.wanadoo.fr] has joined #minecrafthelp
#671 [13:54] <jimwest> the email to reset the password doesn't work. How can i do ?
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#673 [14:02] * Ash [webchat@rbpool2-234.leru.net] has joined #minecrafthelp
#674 [14:02] <Ash> HEy
#675 [14:04] <Ash> Im having issues with the security questions, i set them up 6 or 7 years ago when i was 12 or 11, now im 18 lmao. So i have no clue what the answers are, i know the ball park, but the exact answers are far from me for my 12 year old self.
#676 [14:04] <Ash> And I cant reset the questions because the main email attached tot he account i can no longer get on and reset anything what so ever
#677 [14:04] <Ash> the*
#678 [14:06] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#679 [14:06] <Ash> ?
#680 [14:07] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#682 [14:19] <Capfan67> Ash, to recover your account, you'll need to verify ownership. The easiest way is with your Transaction ID.
#683 [14:19] <Ash> Dont have that either, A old friend bought the game for me back then
#684 [14:20] <Capfan67> Ash, hmm.. Mojang doesn't recognize account transfers. They'll consider the original purchaser the owner. You may need to recruit their help.
#685 [14:21] <Capfan67> Ash, You can contact Customer Support and ask for Alternate Verification Methods, but they will revolve around the purchase itself (dates, credit card numbers, etc).
#686 [14:22] <Capfan67> Ash, If you want a link to contact Customer Support to see what you can do, I can give it to you.
#687 [14:22] <Ash> Ive tried sending Customer Support multiple emails in span of a year or two but nothing ever came back lol, Yes please thats be amazing, anything helps, ive been trying to get this fixed for a while now xD
#688 [14:23] <Capfan67> ??> Ash account/send-email
#689 [14:23] <Absol> Ash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#690 [14:23] <Absol> Ash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#691 [14:24] <Capfan67> Ash, Due to the Holidays, they're about 20 days behind real time at the moment.
#692 [14:24] <Ash> Ah Alright
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#695 [14:29] * ACplays [webchat@bl10-5-37.dsl.telepac.pt] has joined #minecrafthelp
#696 [14:29] <ACplays> tenho mine e nao quer abir alguem pode me ajudar ?
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#698 [14:36] * tsn188 [webchat@c-71-60-190-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#699 [14:36] <tsn188> I'm having trouble logging into my old minecraft account. I requested a password change but the email will not appear anywhere in my inbox/spam folder. Anyone have any suggestions?
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#708 [15:21] <w0vy> hello, I have a problem. Every time I go into minecraft I crash is there someone that can help me. If u want to contact me my discord hashtag and name is w0vy_ #0083
#709 [15:23] <Capfan67> w0vy, Do you crash running the launcher, or when you click play to run the client?
#710 [15:23] <w0vy> When i press playy to run the client
#711 [15:23] <w0vy> play
#712 [15:24] <Capfan67> w0vy, Do you see an error code when you crash?
#713 [15:24] <w0vy> yes
#714 [15:24] <Capfan67> w0vy, What is that error code? (or I can give you instructions to view your log file)
#715 [15:26] <w0vy> Java(TM)Platform SE binary is not responding\
#716 [15:26] <w0vy> sorry
#717 [15:26] <w0vy> it took so long
#718 [15:26] <w0vy> i had to go back into minecraft
#719 [15:26] <Capfan67> w0vy, Ok. That's often caused by incompatible software. Let's look at what's running:
#720 [15:26] <Capfan67> ??> w0vy tools/hjt
#721 [15:26] <Absol> w0vy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#722 [15:26] <Absol> w0vy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#723 [15:32] * ridge [webchat@cust-bas103.bmt.btireland.net.194.125.32.212] has joined #minecrafthelp
#724 [15:32] <w0vy> sorry but do i copy the link at the top of the page i copied the text file and pressed paste
#725 [15:32] <ridge> anyone able to help me
#726 [15:32] <w0vy> and i didnt get a link
#727 [15:33] <mattym> w0vy, Yes after hitting paste copy the URL
#728 [15:33] <Capfan67> w0vy, After you paste your hjt output, paste the new URL here. Make sure to fill in the Poster field with anything
#729 [15:33] * gauntlet291 [webchat@pool-100-36-143-118.washdc.fios.verizon.net] has joined #minecrafthelp
#730 [15:33] <w0vy> ok sorry
#731 [15:33] <ridge> My account password doesnt work, I tried resetting it and I have not recieved any email despite trying it over five times, does anyone know what I can do
#732 [15:34] <w0vy> https://paste.ubuntu.com/p/RxjdQcWjhF/
#733 [15:34] <Capfan67> ridge, This page offers help if you're not receiving Mojang system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#734 [15:35] <Capfan67> w0vy, you have a number of incompatible softwares on your system. Let's start here:
#735 [15:35] <Capfan67> ??> w0vy av/adwcleaner
#736 [15:35] <Absol> w0vy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#737 [15:35] <Absol> w0vy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#738 [15:36] <w0vy> ight thanks
#739 [15:36] <gauntlet291> Hey, I migrated my 2011 Minecraft account to a Mojang account, but am unable to login or receive "forgot password" emails from Mojang at any email address.They are not in the spam or anything. I have the transaction ID and all the account data.
#740 [15:36] * Arvin [webchat@129.24.108.193] has joined #minecrafthelp
#741 [15:36] <Capfan67> gauntlet291, This page offers help if you're not receiving Mojang system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#742 [15:37] <Capfan67> gauntlet291, If none of those steps solve your issue, you'll need to contact Customer Support. I can provide a link if you need.
#743 [15:37] * w0vy [webchat@c-76-116-10-10.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#744 [15:38] <ridge> I'm afraid that page doesn't help, there is no mojang email in my spam, my account is migrated, there is no typo in the email, etc. I sent a email to mojang support but I am unsure if I will be able to get my transaction Id since I bought the account in like 2012 but I can answer the security questions and I will remember previous passwords
#745 [15:38] <gauntlet291> Thanks, I have tried these steps. Following up, is there a way to update a previously opened Customer Support ticket?
#746 [15:38] <mattym> gauntlet291, You can give them more info when they reply.
#747 [15:38] <gauntlet291> Great, thanks all.
#748 [15:39] <Capfan67> ridge, In that case, you'll need to contact Customer Support.
#749 [15:39] <Capfan67> ??> ridge account/send-email
#750 [15:39] <Absol> ridge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#751 [15:39] <Absol> ridge: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#752 [15:39] * Arvin is now known as Ace
#753 [15:39] <ridge> alright thanks
#754 [15:39] <Ace> Hello! Im hoping to get some help on an issue with account recovery. My password reset email is not being sent when requested.
#755 [15:39] <Capfan67> Ace, This page offers help if you're not receiving Mojang system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#756 [15:40] * Ace is now known as Guest84543
#757 [15:41] * w0vy8 [webchat@c-76-116-10-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#758 [15:41] <w0vy8> ight im back
#759 [15:42] <w0vy8> i have restarted my computer
#760 [15:42] <Capfan67> w0vy8, I'll have you test and see if it's working. Be aware that you also have ByteFence and Brave Browser which may cause issues in the future.
#761 [15:43] <w0vy8> ok
#762 [15:43] <w0vy8> ill probably delete them i dont use them
#763 [15:43] <w0vy8> what can they do
#764 [15:43] * w0vy8 [webchat@c-76-116-10-10.hsd1.nj.comcast.net] has quit. (Client Quit)
#765 [15:43] <Capfan67> w0vy8, That would be a good preventative measure. Bytefence blocks downloads of game files, and Brave Browser blocks access to minecraft.net.
#766 [15:45] * w0vy3 [webchat@c-76-116-10-10.hsd1.nj.comcast.net] has joined #minecrafthelp
#767 [15:45] <Capfan67> w0vy8, That would be a good preventative measure. Bytefence blocks downloads of game files, and Brave Browser blocks access to minecraft.net.
#768 [15:45] <w0vy3> ohh ok
#769 [15:46] * OpsMinecraft [webchat@191.37.66.190] has joined #minecrafthelp
#770 [15:47] <w0vy3> it works (:
#771 [15:47] <Capfan67> w0vy3, Great to hear!
#772 [15:48] <w0vy3> thank you for your patients with me
#773 [15:48] * ridge [webchat@cust-bas103.bmt.btireland.net.194.125.32.212] has quit. (Quit: webchat.esper.net)
#774 [15:48] <w0vy3> and thank for helping me
#775 [15:48] <OpsMinecraft> não estou conseguindo conectar aos servidores do minecraft
#776 [15:48] <urielsalis> ??> OpsMinecraft tools/hjt
#777 [15:48] <Absol> OpsMinecraft: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#778 [15:48] <Absol> OpsMinecraft: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#779 [15:48] <urielsalis> ??> OpsMinecraft lang/pt
#780 [15:48] <Absol> OpsMinecraft: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#781 [15:50] <OpsMinecraft> I can not connect to minecraft servers
#782 [15:51] * Timbo994 [webchat@x52716237.dyn.telefonica.de] has joined #minecrafthelp
#783 [15:51] <OpsMinecraft> I can not connect to minecraft servers
#784 [15:51] <urielsalis> ??> OpsMinecraft tools/hjt
#785 [15:51] <Absol> OpsMinecraft: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#786 [15:51] <Absol> OpsMinecraft: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#787 [15:52] * Timbo994 [webchat@x52716237.dyn.telefonica.de] has quit. (Client Quit)
#788 [15:52] <OpsMinecraft> help me please
#789 [15:52] <Capfan67> OpsMinecraft, Absol gave you some instructions to follow.
#790 [15:58] * jake [webchat@ip68-1-177-83.ri.ri.cox.net] has joined #minecrafthelp
#791 [15:59] * jake is now known as Guest74168
#792 [16:00] <Guest74168> i am getting a message whenever i try to log in saying an error prevented your request from being processed
#793 [16:00] <Guest74168> what do i do because i just purchased minecraft anmd it will not let me log in
#794 [16:01] <Capfan67> ??> Guest74168 tools/hjt
#795 [16:01] <Absol> Guest74168: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#796 [16:01] <Absol> Guest74168: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#797 [16:02] * Guest74168 [webchat@ip68-1-177-83.ri.ri.cox.net] has quit. (Client Quit)
#798 [16:09] * O3Z [webchat@71-90-209-229.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#799 [16:10] <O3Z> how can i get my transaction ID back if i cant find it in my emails i paid with a visa card
#800 [16:10] * Guest84543 [webchat@129.24.108.193] has quit. (Quit: webchat.esper.net)
#801 [16:10] <Capfan67> ??> O3Z account/trans-id
#802 [16:10] <Absol> O3Z: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#804 [16:26] * noah [webchat@S0106a84e3f5ff093.vn.shawcable.net] has joined #minecrafthelp
#805 [16:27] <noah> my account was hacked and migrated to a different email. help.
#806 [16:28] <Capfan67> ??> noah account/hacked
#807 [16:28] <Absol> noah: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#808 [16:28] <Absol> noah: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#809 [16:28] <Capfan67> ??> noah account/trans-id
#810 [16:28] <Absol> noah: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#814 [16:37] * PlatinumNightX [webchat@c-73-165-119-169.hsd1.pa.comcast.net] has joined #minecrafthelp
#815 [16:38] <PlatinumNightX> I am trying to acquire my account from back in the day... But i cant access my old email i believe i bought minecraft with... i guess.. i literally put in every email i have used back in the day up to today..
#816 [16:47] * Jeff [webchat@47-223-213-232.sangcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#817 [16:47] <Capfan67> PlatinumNightX, If you can't figure out which email you used, you'll need to contact Mojang Customer Support:
#818 [16:47] <Capfan67> ??> PlatinumNightX account/send-email
#819 [16:47] <Absol> PlatinumNightX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#820 [16:48] <Absol> PlatinumNightX: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#821 [16:49] <Jeff> Purchased Jasva edition but only loads in demo mode. I have the latest Java edition. uninstalled Minecraft and reinstalled it but still just demo mode.
#822 [16:49] * DreadJet8136102 [webchat@74.221.121.42] has joined #minecrafthelp
#823 [16:50] <DreadJet8136102> I downloaded minecraft for windows 10 on my new computer but none of my worlds that I have had are there. How do I get them back?
#824 [16:50] <Capfan67> ??> Jeff account/bug/demo
#825 [16:50] <Absol> Jeff: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#826 [16:51] <Capfan67> DreadJet8136102, Are you saying you created worlds and they disappeared, or are you expecting them to automatically sync from another device?
#827 [16:52] <Jeff> I read that but no help
#828 [16:52] <DreadJet8136102> I created worlds on my account and then got a new computer. So when I downloaded it to my new computer under the same account my worlds are not there
#829 [16:52] <Capfan67> Jeff, If that doesn't solve the issue, you'll need to email Customer Support:
#830 [16:52] <Capfan67> ??> Jeff account/send-email
#831 [16:52] <Absol> Jeff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#832 [16:52] <Absol> Jeff: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#833 [16:53] <Jeff> ok thanks
#834 [16:53] <Capfan67> DreadJet8136102, Minecraft does not sync your worlds to any cloud location. You'll need to copy your worlds from your old computer to your new computer.
#835 [16:53] * Jeff [webchat@47-223-213-232.sangcmtk03.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#836 [16:53] <DreadJet8136102> how do i do that
#837 [16:53] <Capfan67> DreadJet8136102, You'll find them here: C:\Users\(your pc username)\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalState\games\com.mojang
#838 [16:54] <DreadJet8136102> so on my old computer i follow that link and save the data on like a flashdrive and then import it to my new computer?
#839 [16:55] <Capfan67> DreadJet8136102, Yes. that path on the old PC, and copy the "minecraftWorlds" folder. Then, that path on the new PC, and paste the folder there.
#840 [16:56] <DreadJet8136102> ok thank you
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#842 [17:30] * AJ [webchat@136.61.82.54] has joined #minecrafthelp
#843 [17:31] <AJ> I loaded up 19w02a in a world, and it changed the lighting in a sub-chunk near my base; the sun light does not register from the sub-chunks above it. Downgrading to 18w50a has not fixed this. Is there any fix for this?
#844 [17:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#845 [17:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#846 [17:48] * Fredericogtr5 [webchat@177.1.174.233] has joined #minecrafthelp
#847 [17:48] <Fredericogtr5> hi
#848 [17:48] <Fredericogtr5> help me plz
#849 [17:49] <Fredericogtr5> my account was hacked and stolen, they exchanged email and password and I can not find my ID, could they help me?
#850 [17:50] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#851 [17:51] * Fredericogtr5 [webchat@177.1.174.233] has quit. (Client Quit)
#852 [18:09] * DanielXz [webchat@050-089-181-023.res.spectrum.com] has joined #minecrafthelp
#853 [18:09] <DanielXz> hi
#854 [18:09] <DanielXz> I need Help :c
#855 [18:11] <DanielXz> I have my account of minecraft in Windows 7 and I was in my profile and say this "You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you might have guessed, Minecraft for Windows 10 can only be pl
#856 [18:11] <DanielXz> ayed on Windows 10" If i claim this code is only for Window 10 or I can play in windows 7, if I claim this code I dont gonna lost my account? please me please:c
#857 [18:12] <DanielXz> Absol Andrio DopeGhoti
#858 [18:12] <DanielXz> Who Can Help me..
#859 [18:12] <mattym> DanielXz, DO NOT randomly ping people please.
#860 [18:12] <DanielXz> Sorry
#861 [18:12] <mattym> DanielXz, You cannot use that version on Windows 7.
#862 [18:12] <DanielXz> :c
#863 [18:13] <mattym> DanielXz, You can redeem it to a Microsoft account, and use it on a computer that does have Win 10 whenever you have access to one.
#864 [18:13] <DanielXz> But I play with my account of minecraft in Windows 7
#865 [18:13] <DanielXz> If I claim that code I dont gonna lost my account?
#866 [18:14] <mattym> DanielXz, No, its a sperate account, you will still have access to the Java version (mojang account)
#867 [18:14] <DanielXz> Okey so my account is different thing of the code?
#868 [18:15] <mattym> DanielXz, Yes
#869 [18:15] <DanielXz> So if I have Windows 10 I can play in two Accounts?
#870 [18:17] <mattym> DanielXz, Yes, on they are two different games
#871 [18:18] <DanielXz> If I want to play Minecraft in thats accounts I can?
#872 [18:18] <mattym> DanielXz, If you get Windows 10, you can play the Jave Edition with your Mojang account, or the Windows 10 Edition with a Microsoft/Xbox account.
#873 [18:22] <DanielXz> Thanks
#874 [18:22] <DanielXz> Mattym
#875 [18:22] <DanielXz> +Mattym
#876 [18:31] * w0vy3 [webchat@c-76-116-10-10.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#877 [18:59] * zSrRenanzin [webchat@170.83.16.254] has joined #minecrafthelp
#878 [18:59] <zSrRenanzin> foi roubado
#879 [18:59] * zSrRenanzin [webchat@170.83.16.254] has quit. (Client Quit)
#880 [19:02] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 198 seconds)
#881 [19:36] * Lafiga [webchat@mobile-107-77-201-140.mobile.att.net] has joined #minecrafthelp
#882 [19:38] <Lafiga> I've got an issue regarding merging my accounts, I do not remember my original email, and i do not have my transaction id. I do however have my username and password to my legacy account. What should i do?
#883 [19:39] <mattym> ??> Lafiga account/send-email
#884 [19:39] <Absol> Lafiga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#885 [19:39] <Absol> Lafiga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#886 [19:39] <mattym> Lafiga, Send a support ticket to Mojang, if you dont have the ID, ask if they can provide another means of confirmation.
#887 [19:43] * Angelina9 [webchat@wsip-64-147-1-164.oc.oc.cox.net] has joined #minecrafthelp
#888 [19:44] <Angelina9> Everytime i attempt to join a server my game stops responding and crashes
#889 [19:44] <mattym> ??> Angelina9 launcher/log
#890 [19:44] <Absol> Angelina9: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#891 [19:44] <Lafiga> thanks, any idea when I will get a reply? it says they are still replying to emails send on the 20th, so should i expect to wait longer than a week or two?
#892 [19:45] <mattym> Lafiga, Depends on how many tickets they got each day, they have not even gotten up to the Christmas stuff yet, so its hard to say.
#893 [19:45] <Angelina9> Thanks Absol!
#894 [19:47] * ZzDarkSharkzZ [webchat@static.vnpt.vn] has joined #minecrafthelp
#895 [19:48] <ZzDarkSharkzZ> help me fix crash
#896 [19:48] <ZzDarkSharkzZ> Let go
#897 [19:48] * ZzDarkSharkzZ [webchat@static.vnpt.vn] has quit. (Client Quit)
#898 [19:50] <Lafiga> dang, I wanted to play sometime soon and dont want to spend 26$
#899 [19:54] <Angelina9> https://paste.ubuntu.com/p/P96fkHNKSr/
#900 [19:55] <Angelina9> sorry it took so long lol
#901 [19:55] <mattym> Angelina9, Please get the log again in 1.13.2
#902 [19:55] <Angelina9> okay
#903 [20:00] * Blazefury [webchat@24-158-143-141.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#904 [20:00] <Angelina9> https://paste.ubuntu.com/p/zhdv97D2Qw/
#905 [20:00] <Blazefury> I am having login issues. Can someone help?
#906 [20:00] <mattym> ??> Angelina9 tools/hjt
#907 [20:00] <Absol> Angelina9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#908 [20:00] <Absol> Angelina9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#909 [20:00] <mattym> Blazefury, What happens when you try to log in?
#910 [20:00] <Blazefury> it says Username or password invalid
#911 [20:01] <mattym> Blazefury, Have you tried to reset the password?
#912 [20:01] <Blazefury> Yes
#913 [20:01] <mattym> Blazefury, Did the password reset say it completed successfully?
#914 [20:01] <Blazefury> Yes
#915 [20:02] <mattym> ??> Blazefury login/throttle
#916 [20:02] <Absol> Blazefury: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#917 [20:02] <Absol> Blazefury: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#918 [20:02] <Blazefury> Okay
#919 [20:03] <Angelina9> https://paste.ubuntu.com/p/5WGV3wBHM6/
#920 [20:04] <mattym> Angelina9, McAfee is known to cause issues with the game, you will need to remove it with the instructions Absol will link below.
#921 [20:04] <mattym> ??> Angelina9 av/mcafee/uninstall
#922 [20:04] <Absol> Angelina9: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#923 [20:04] <mattym> Angelina9, After you have run the tool, and it has restarted the PC, you may also need to reinstall the game.
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#925 [20:05] <Blazefury> Hey matt
#926 [20:05] <Blazefury> I need help again
#927 [20:06] <Blazefury> Wait holdo n
#928 [20:06] <Blazefury> nvm
#929 [20:10] * Angelina1 [webchat@wsip-64-147-1-164.oc.oc.cox.net] has joined #minecrafthelp
#930 [20:11] <Angelina1> Alright i downloaded Mcafee
#931 [20:11] <mattym> Angelina1, Did you read what was said?
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#934 [20:17] <Angelina0> sorry it reset my laptop
#935 [20:17] <Angelina0> should thaat fix it
#936 [20:21] <Angelina0> now my game wont even get to the open screen before it crashes
#937 [20:22] * Angelina6 [webchat@wsip-64-147-1-164.oc.oc.cox.net] has joined #minecrafthelp
#938 [20:23] <Angelina6> alright mcafee reset my laptop and now my minecraft crashes before even getting to the main screen
#939 [20:26] * Darkdemon057 [webchat@97e74023.skybroadband.com] has joined #minecrafthelp
#940 [20:27] <Darkdemon057> I have just bought and downloaded Minecraft for my laptop but when I go to open the launcher I am just greeted to a black screen
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#942 [20:32] <mattym> ??> Angelina6 win/reinst
#943 [20:32] <Absol> Angelina6: You may need to reinstall the locally installed files that Minecraft puts into place.
#944 [20:32] <Absol> Angelina6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#945 [20:32] <mattym> ??> Darkdemon057 win/dxdiag
#946 [20:32] <Absol> Darkdemon057: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#949 [20:41] <Angelina5> I have cleared out my .Minecraft folder all except saves file and it still wont lemme join servers......it just crashes
#950 [20:41] <mattym> Angelina5, Does the same thing happen in single player at all?
#951 [20:42] <Angelina5> lemme check
#952 [20:44] <Angelina5> yeah and everytime it says Java(TM) Platform SE binary is not responding
#953 [20:44] <mattym> ??> Angelina5 av/adwcleaner
#954 [20:44] <Absol> Angelina5: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#955 [20:44] <Absol> Angelina5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#956 [20:44] <Angelina5> alright
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#959 [20:47] <Angelina0> i restarted my computer
#960 [20:47] <mattym> Angelina0, Run the game again, see if anything is working.
#961 [20:48] <Angelina0> okay
#962 [20:49] <Angelina0> IT WORKS!
#963 [20:49] <Angelina0> thanks a million!
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#971 [22:44] * shaman [webchat@c-73-196-193-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#972 [22:44] <shaman> so im trying to log in so i can download minecraft, and clicking the log in button does nothing
#973 [22:45] <mattym> shaman, minecraft.net/download
#974 [22:46] <shaman> is that the full game or just trial?
#975 [22:46] <mattym> shaman, Same thing
#976 [22:46] <shaman> aight cool thanks
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#978 [22:48] <Capfan67> Sounds like they didn't get this fixed today as expected. Cookie clearing time.
#979 [22:49] * Sevss [webchat@47.156.64.100] has joined #minecrafthelp
#980 [22:50] <Sevss> I need help with loggin in on pc
#981 [22:50] <Capfan67> Sevss, What problem are you having?
#982 [22:51] <Sevss> So I recently purchased Minecraft and for some reason I can login into minecraft.net on a different device but on my computer it keeps showing that my login failed even though I put in the correct password several times
#983 [22:53] <Capfan67> Sevss, If you enter invalid credentials too many times, Mojang will block logins for a period of time. Wait 1 hour before trying again. Don't log into your account, or any others, from the effected machine.
#984 [22:53] <Capfan67> ??> Sevss login/throttle
#985 [22:53] <Absol> Sevss: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#986 [22:53] <Absol> Sevss: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#987 [22:53] <mattym> Sevss, From the effected network*
#988 [22:54] <Capfan67> ^
#989 [22:55] <Sevss> ok thanks I'll try again in an hour if it doesn't work Ill be back :)
#990 [23:21] * tribekiller911 [webchat@S0106f0f24947cb73.vf.shawcable.net] has joined #minecrafthelp
#991 [23:22] <tribekiller911> Hey how common is it to have had your original account stolen through migration?
#992 [23:22] <Capfan67> tribekiller911, The old system isn't very secure, and why the upgraded accounts and encouraged all players to migrate.
#993 [23:23] <tribekiller911> I just came back to try and play and found that i cant figure out if i had migrated yet and none of the emails i would of use work
#994 [23:24] <Capfan67> tribekiller911, The path forward would be to email Mojang Customer Support. I can give you the web page if you need it.
#995 [23:24] <tribekiller911> already did :P
#996 [23:25] <Capfan67> tribekiller911, Sounds like you're on the path then.
#997 [23:34] * wiskee [webchat@pool-71-112-165-143.pitbpa.fios.verizon.net] has joined #minecrafthelp
#998 [23:34] <wiskee> when I launch it says "unable to create directory"
#999 [23:34] <wiskee> doesn't launch
#1000 [23:35] <wiskee> Error details: Access is denied
#1001 [23:35] <wiskee> Filename on disk: 0574-dc73-4be3-d739
#1002 [23:35] <wiskee> Path: C:\Users\AIDEN'~1\AppData\Local\Temp\0574-dc73-4be3-d739
#1003 [23:35] <wiskee> Exists: file
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#1005 [23:36] <mattym> ??> wiskee tools/hjt
#1006 [23:36] <Absol> wiskee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1007 [23:36] <Absol> wiskee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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