#1 [00:33] * Eredano [webchat@c-73-151-70-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:34] <Eredano> is there a way to solve the netty issues when trying to connect
#3 [02:22] <Andrio> Eredano, what Netty issues?
#4 [03:15] * zoeymoeynz [webchat@125-238-105-232-fibre.sparkbb.co.nz] has joined #minecrafthelp
#5 [03:16] <zoeymoeynz> Hi, I am looking for someone to assist me with changing my accounts email address. My account is attached to my old ISP's email server and they have shut down the server so i can not "secure my account" via the email link to then change the email address it is attached to. Please Please Please help
#6 [03:41] * Eredano [webchat@c-73-151-70-24.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#7 [04:13] <zoeymoeynz> if someone can help can you please email me on sargenttristan@gmail.com thank you
#8 [05:53] * SpikedCarapace [webchat@109.172.69.33] has joined #minecrafthelp
#9 [05:54] <SpikedCarapace> Hey any body here?
#10 [05:56] <SpikedCarapace> Well problem is i cant connect to login server of mojang
#11 [05:57] <SpikedCarapace> Even on my.minecraft.net/profile
#12 [06:01] <Greymagic27> SpikedCarapace, Hi
#13 [06:01] <Greymagic27> What happens when you tty to login?
#14 [06:01] <Greymagic27> try*
#15 [06:03] * rexoschyster [webchat@host27-94-dynamic.19-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#16 [06:05] <rexoschyster> Hi, I have trouble connecting to my mojang account, I resetted my pc and now I need to download the game but I can't log
#17 [06:05] <rexoschyster> I don't have many email addresses, so it must be one of those I know
#18 [06:10] <Greymagic27> rexoschyster, Hi, What's the message it gives you when you try?
#19 [06:20] <rexoschyster> well it's just wrong, it says uncorrect password or email
#20 [06:21] <Greymagic27> rexoschyster, Have you tried resetting your password or email?
#21 [06:21] <Greymagic27> I can provide links if needed
#22 [06:21] <rexoschyster> tried but nothing arrived to my email
#23 [06:21] <Greymagic27> rexoschyster, In that case you will need to contact mojang:
#24 [06:21] <Greymagic27> ??> rexoschyster mojang/email
#25 [06:21] <Absol> rexoschyster: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#26 [06:21] <Absol> rexoschyster: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#27 [06:21] <rexoschyster> would it be possible to check some list to see if one of my email address actually belong to any Mojang account?
#28 [06:22] <Greymagic27> ??> rexoschyster account/forgot-email
#29 [06:22] <Absol> rexoschyster: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#30 [06:23] <rexoschyster> let's try this way then
#31 [06:24] * DieHard_OO6 [webchat@cpe-121-222-230-4.bpw3-r-032.woo.qld.bigpond.net.au] has joined #minecrafthelp
#32 [06:25] <DieHard_OO6> How can i recover my account? I have migrated it, but i believe it has been hacked and email changed
#33 [06:26] <SpikedCarapace> Greymagic27 hi it says that auth servers are currently down for maintenance
#34 [06:26] <Greymagic27> ??> SpikedCarapace tools/hjt
#35 [06:26] <Absol> SpikedCarapace: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [06:26] <Absol> SpikedCarapace: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#37 [06:26] <Greymagic27> DieHard_OO6, In that case you'll need to contact mojang:
#38 [06:26] <Greymagic27> ??> DieHard_OO6 mojang/email
#39 [06:26] <Absol> DieHard_OO6: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#40 [06:26] <Absol> DieHard_OO6: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#41 [06:26] <DieHard_OO6> ok no worries. I just sent off an email. thanks mate :)
#42 [06:27] <Greymagic27> DieHard_OO6, Your welcome, good luck!
#43 [06:29] <SpikedCarapace> Greymagic27 https://paste.ubuntu.com/p/Ydfz6rwcBF/
#44 [06:30] <Greymagic27> SpikedCarapace, Is nordVPN switched on at the moment?
#45 [06:30] <SpikedCarapace> yeah
#46 [06:30] <Greymagic27> Alright, Switch it off then try
#47 [06:31] <SpikedCarapace> still same error
#48 [06:31] <urielsalis> SpikedCarapace: uninstall it
#49 [06:39] <SpikedCarapace> Done
#50 [06:40] <SpikedCarapace> But still have problem with auth
#51 [06:40] <urielsalis> SpikedCarapace: did you run hjt as admin?
#52 [06:40] <SpikedCarapace> Yes
#53 [06:40] <urielsalis> SpikedCarapace: did it showed a alert about the hosts file?
#54 [06:41] <SpikedCarapace> No
#55 [06:41] <urielsalis> SpikedCarapace: do you have any adblockers in your network?
#56 [06:42] <SpikedCarapace> No
#57 [06:42] <urielsalis> SpikedCarapace: can you run this tool and paste the output here? https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#58 [06:43] <SpikedCarapace> As admin?
#59 [06:43] <SpikedCarapace> Or just run it
#60 [06:43] <urielsalis> SpikedCarapace: if you run it, it will start itself as admin
#61 [06:43] <SpikedCarapace> k
#62 [06:45] <SpikedCarapace> HiJackThis not responsing
#63 [06:46] <SpikedCarapace> Oh nevermind
#64 [06:46] <SpikedCarapace> Paste right in the chat?
#65 [06:46] <Greymagic27> Put it on paste.ubuntu.com then send that link
#66 [06:46] <urielsalis> SpikedCarapace: in the chat
#67 [06:47] <SpikedCarapace> Dxdiag: http://paste.ubuntu.com/p/gcXdMYDM8r/, HJT: http://paste.ubuntu.com/p/PZ9JXmQT3j/
#68 [06:47] <urielsalis> Greymagic27: it already puts it on paste.ubuntu.com
#69 [06:47] <Greymagic27> Oh :P
#70 [06:48] <urielsalis> SpikedCarapace: what launcher are you using?
#71 [06:49] <SpikedCarapace> Minecraft launcher?
#72 [06:49] <urielsalis> SpikedCarapace: yes
#73 [06:49] <SpikedCarapace> Java version from minecraft.net
#74 [06:52] <SpikedCarapace> Im successfully log in in laucher but when im trying login on servers its says me that auth servers on maintenance
#75 [06:52] <SpikedCarapace> And when im trying log on mojang site i got same problem
#76 [06:53] <urielsalis> SpikedCarapace: yes. its something in your PC or network blocking the connection, the problem is what
#77 [06:53] <SpikedCarapace> I dont know
#78 [06:54] <SpikedCarapace> i asked my internet provider but he needs ip to check my connection to it
#79 [06:54] <urielsalis> SpikedCarapace: they are hosted in AWS, so it might be any from that range
#80 [06:54] <urielsalis> SpikedCarapace: any antivirus or parental control software?
#81 [07:06] * Rob [webchat@5469F635.cm-12-2d.dynamic.ziggo.nl] has joined #minecrafthelp
#82 [07:06] * glegends [webchat@c27-253-56-175.thoms4.vic.optusnet.com.au] has joined #minecrafthelp
#83 [07:07] <Rob> Hey, i just got this error message when trying to join my friends Minecraft server and i was wondering how to fix it: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#84 [07:07] <glegends> whos free to help sort out my problem?
#85 [07:07] <Greymagic27> glegends, Hi, What's the issue?
#86 [07:08] <glegends> i am not able to login to minecraft with the same credentials i have always used
#87 [07:08] <Greymagic27> glegends, What happens when you try?
#88 [07:09] <glegends> it says "Login failed/ Invalid username/password"
#89 [07:09] <Greymagic27> glegends, Have you tried resetting your password/email ?
#90 [07:10] <glegends> i have made the account an extremely long time ago and i have forgotten the email but i had the username and password written down but it is not working
#91 [07:10] <Greymagic27> glegends, In that case you'll need to contact mojang:
#92 [07:10] <Greymagic27> ??> glegends mojang/email
#93 [07:10] <Absol> glegends: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#94 [07:10] <Absol> glegends: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#95 [07:11] <glegends> i have sent an email but it says they are busy over the holidays so it may take a long time so i thought that i may at least give this a try
#96 [07:13] * glegends [webchat@c27-253-56-175.thoms4.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#97 [07:17] <SpikedCarapace> urielsalis im back. no its almost clear version of win 10
#98 [07:17] <SpikedCarapace> Nothing that can block my connection
#99 [07:17] <SpikedCarapace> yesterday it was working and now its broken
#100 [07:18] <SpikedCarapace> Only what happened win10 update
#101 [07:18] <urielsalis> SpikedCarapace: is this a work or school pc?
#102 [07:18] <SpikedCarapace> work
#103 [07:18] * Rob [webchat@5469F635.cm-12-2d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#104 [07:18] <urielsalis> SpikedCarapace: ask your IT deparment, they might be blocking it
#105 [07:19] <SpikedCarapace> I mean its my personal pc at home
#106 [07:20] <SpikedCarapace> as i say i asked my provider for help, but he cant help if i dont know address that blocked
#107 [07:21] * AAAAA [webchat@195.191.169.55.sim.if.ua] has joined #minecrafthelp
#108 [07:21] <AAAAA> who knows russian ?
#109 [07:21] <Greymagic27> AAAAA, This is english only support, sorry :/
#110 [07:21] <AAAAA> me need help in changing email
#111 [07:22] <AAAAA> im not have a my gmail password
#112 [07:22] <urielsalis> AAAAA: contact Gmail and recover it
#113 [07:22] <AAAAA> my account cteated 6 year ago im not can back my email
#114 [07:23] <AAAAA> im found old note with my minecraft account and not have gmail
#115 [07:25] <AAAAA> is there anyone ?
#116 [07:26] <Greymagic27> AAAAA, If you don't know your gmail password you need to contact gmail about it, If you need to reset your mojang password check here: https://help.mojang.com/customer/portal/articles/901432
#117 [07:30] * martinunger [webchat@c83-250-8-24.bredband.comhem.se] has joined #minecrafthelp
#118 [07:31] * duke [webchat@39-10-46-73.adsl.fetnet.net] has joined #minecrafthelp
#119 [07:31] <martinunger> Hey! I created my Minecraft account in beta and I have not played since 2011. Therefore, I have not migrated my account to Mojang. Unfortunately, the email I registered with is no longer active (it was a school email address that was deleted once we graduated). Can anyone help me?
#120 [07:32] <duke> I cant open my minecraft it said Java did not respond
#121 [07:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#122 [07:32] <Greymagic27> ??> duke tools/hjt
#123 [07:32] <Absol> duke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#124 [07:32] <Absol> duke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#125 [07:32] <urielsalis> ??> martinunger account/send-email
#126 [07:32] <Absol> martinunger: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#127 [07:32] <Absol> martinunger: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#128 [07:33] <martinunger> Absol: I do not have the transaction ID since I cannot access the email account.
#129 [07:33] <martinunger> urielsalis: What do you mean?
#130 [07:34] <duke> https://paste.ubuntu.com/p/dzWVK3HTbt/
#131 [07:35] <Greymagic27> ??> duke av/adwcleaner
#132 [07:35] <Absol> duke: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#133 [07:35] <Absol> duke: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#134 [07:35] <urielsalis> ??> martinunger account/trans-id
#135 [07:35] <Absol> martinunger: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#136 [07:37] <martinunger> Absol: "Earlier than mid-2011
#137 [07:37] <martinunger> To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alternate account verification methods."
#138 [07:38] <urielsalis> martinunger: sounds pretty clear to me what you should do
#139 [07:38] * martinunger [webchat@c83-250-8-24.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#140 [07:39] <AAAAA> sorry im try back my account im not can back (
#141 [07:39] <AAAAA> not have 2 email
#142 [07:40] * AAAAA [webchat@195.191.169.55.sim.if.ua] has quit. (Quit: webchat.esper.net)
#143 [07:41] <SpikedCarapace> AAAAA Мб я могу помочь? Как минимум в переводе текста
#144 [07:41] <SpikedCarapace> Я конечно не айтишник но все же
#145 [07:41] <urielsalis> ?? lang/ru
#146 [07:42] <urielsalis> ?? lang/en
#147 [07:42] <Absol> lang/en: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#148 [07:42] <SpikedCarapace> I know i tryed to help AAAAA
#149 [07:42] <urielsalis> He left about 2 minutes ago :P
#150 [07:42] <urielsalis> But thanks for trying to help :)
#151 [07:43] * duke [webchat@39-10-46-73.adsl.fetnet.net] has quit. (Quit: webchat.esper.net)
#152 [07:44] * lapisguy [webchat@182.54.173.229] has joined #minecrafthelp
#153 [08:07] * lapisguy [webchat@182.54.173.229] has joined #minecrafthelp
#154 [08:11] * lapisguy [webchat@182.54.173.229] has quit. (Client Quit)
#155 [08:11] * lapisguy [webchat@182.54.173.229] has joined #minecrafthelp
#156 [08:12] <lapisguy> is it possible to skip ranks on a ladder?
#157 [08:12] <Greymagic27> lapisguy, Hi, What do you mean?
#158 [08:13] <lapisguy> this is permissionsex support right?
#159 [08:13] <Greymagic27> This is normal minecraft support, I don't know much about permissionsex though so I won't be able to help you much :P
#160 [08:13] <lapisguy> huh
#161 [08:14] <lapisguy> im so confused right now
#162 [08:16] * SpikedCarapace [webchat@109.172.69.33] has quit. (Quit: webchat.esper.net)
#163 [08:18] * lapisguy [webchat@182.54.173.229] has quit. (Quit: webchat.esper.net)
#164 [08:53] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#165 [08:56] * denisfbr [webchat@37.78.118.84] has joined #minecrafthelp
#166 [08:58] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#167 [08:58] <denisfbr> I forgot mail from my account
#168 [08:58] <Dantdmnl> Hello.
#169 [08:58] <denisfbr> Hello
#170 [08:58] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has quit. (Client Quit)
#171 [08:59] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#172 [08:59] <Dantdmnl> Hi.
#173 [09:00] * Dantdmnl [webchat@524923F4.cm-4-2a.dynamic.ziggo.nl] has quit. (Client Quit)
#174 [09:00] <denisfbr> I forgot login from my minecraft account
#175 [09:18] <Greymagic27> denisfbr, HI, Have you tried resettng your login info
#176 [09:19] <denisfbr> No
#177 [09:20] <Greymagic27> denisfbr, Have a go at that, do you need the links?
#178 [09:21] <denisfbr> Minecraft login = email account
#179 [09:21] <denisfbr> ??
#180 [09:22] <Greymagic27> denisfbr, You use your email to login yea, have you tried resetting that?
#181 [09:22] <denisfbr> No
#182 [09:22] <denisfbr> links pleas
#183 [09:23] <Greymagic27> https://help.mojang.com/customer/portal/articles/901432
#184 [09:26] <denisfbr> I’m prompted to sign in, but I don’t remember my loggin :(
#185 [09:27] <Greymagic27> denisfbr, In that case you'll need to contact mojang:
#186 [09:27] <Greymagic27> ??> denisfbr mojang/email
#187 [09:27] <Absol> denisfbr: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#188 [09:27] <Absol> denisfbr: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#189 [09:28] * EvilBanana [webchat@cpe-104-229-1-26.rochester.res.rr.com] has joined #minecrafthelp
#190 [09:29] <EvilBanana> My account got hacked and i am pretty sure it was put up on an alt shop because the name and skin were both changed. I know this becsuse i looked my name up on NameMC
#191 [09:29] <Greymagic27> ??> EvilBanana account/send-email
#192 [09:29] <Absol> EvilBanana: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#193 [09:29] <Absol> EvilBanana: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#194 [09:30] <EvilBanana> i already did that and i was hoping someone could help me here
#195 [09:30] <EvilBanana> thank you
#196 [09:30] <Greymagic27> EvilBanana, Sadly we can't help with account problems, only mojang can
#197 [09:31] <EvilBanana> i accually filed my report on december 23 and they are reviewing that today
#198 [09:31] <EvilBanana> i accually filed my report on december 23 and they are reviewing that today
#199 [09:31] * EvilBanana [webchat@cpe-104-229-1-26.rochester.res.rr.com] has left #minecrafthelp
#200 [09:53] * Lord_of_Life_ [~Lord@46.217.124.213] has joined #minecrafthelp
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#202 [09:58] * fufu [webchat@dslb-002-202-019-250.002.202.pools.vodafone-ip.de] has joined #minecrafthelp
#203 [10:00] <fufu> hey guys, cant remember my login and dont even my email, bought minecraft years ago, allrdy send an email with some infos about my old account, is there anything else i could so ?
#204 [10:04] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#205 [10:07] * Chuie133 [webchat@31-208-103-87.cust.bredband2.com] has joined #minecrafthelp
#206 [10:09] <Chuie133> Hi, yesterday I logged in to minecraft as usual. And when I checked the Coordinates they weren't normal. Which means I couldn't see the original coordinates, The days and so on. As usual the coordinates should be like this: 2269 83 559 but it's not nothing there for me. So my coordinates has been changed so I can't see them anymore. I can only see
#207 [10:09] <Chuie133> the Chunk-relative. Which means I cannot se were I am and I can't see were I'm going. I want you to take a look at this and try to help me getting those coordinates back. I'll appreciate that :).
#208 [10:12] <Chuie133> So my Coordinates is just like: 12 5 8
#209 [10:26] * Metalgear89 [webchat@p5B0514C2.dip0.t-ipconnect.de] has joined #minecrafthelp
#210 [10:29] <Metalgear89> hallo ich habe ein Problem ich kann mich weder Anmelden noch mein Passwort zurücksetzen bekomme auch keine E-mail von Mojang als hätte ich keinen Account ?
#211 [10:29] <Greymagic27> ??> Metalgear89 lang/de
#212 [10:29] <Absol> Metalgear89: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#213 [10:30] <Metalgear89> hello I have a problem I can neither log in nor reset my password also get no e-mail from Mojang as I have no account?
#214 [10:31] * Chuie [webchat@31-208-103-87.cust.bredband2.com] has joined #minecrafthelp
#215 [10:31] <Greymagic27> ??> Metalgear89 account/send-email
#216 [10:31] <Absol> Metalgear89: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#217 [10:31] <Absol> Metalgear89: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#218 [10:32] <Chuie> hi, yesterday I logged in to minecraft as usual. And when I checked the Coordinates they weren't normal. Which means I couldn't see the original coordinates, The days and so on. As usual the coordinates should be like this: 2269 83 559 but it's not nothing there for me. So my coordinates has been changed so I can't see them anymore. I can only see
#219 [10:32] <Chuie> the Chunk-relative. Which means I cannot se were I am and I can't see were I'm going. I want you to take a look at this and try to help me getting those coordinates back. I'll appreciate that :)
#220 [10:36] * fufu [webchat@dslb-002-202-019-250.002.202.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#221 [10:37] <Metalgear89> my 2 problem is that I have my ID: number not saved
#222 [10:38] <Chuie> Ohno
#223 [10:39] <Metalgear89> I think I have no chance without the ID or?
#224 [10:39] <Greymagic27> ??> Metalgear89 account/trans-id
#225 [10:39] <Absol> Metalgear89: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#226 [10:39] <Greymagic27> Sorry, I was dealing with other stuff on discord
#227 [10:40] <Chuie> Can someone help me with my Coordinates?
#228 [10:40] <Greymagic27> Chuie, I'm not sure why thats happened, I'd wait until more volunteers come online so they can help
#229 [10:41] <Chuie> Ok But I'm in game and it's very annoying
#230 [10:41] <Capfan67> Chuie, Are we talking about Java? It sounds like you've enabled "reducedDebugInfo". To check, use: /gamerule reducedDebugInfo
#231 [10:41] <Capfan67> Chuie, the default value is "False". If you see true, set it to false.
#232 [10:41] <Chuie> Yes I'm on Java but on a Realm
#233 [10:42] <Chuie> I'm gonna try it
#234 [10:42] <Capfan67> Chuie, If that doesn't fix it, take an F3 screenshot so I can see what you're describing.
#235 [10:43] <Chuie> It didn't fix it but I'll take a acreenshot
#236 [10:46] <Chuie> I'm not shure how to share the screenshot with you?
#237 [10:46] <Greymagic27> Use imgur.com/upload
#238 [10:46] <Chuie> were?
#239 [10:46] <Capfan67> Chuie, Personally, I use alt-printscreen to take a shot of just minecraft. Then, load https://imgur.com/ and press CTRL-V to paste.
#240 [10:46] <Greymagic27> I use lightshot :P
#241 [10:48] <Chuie> So i've Send it now
#242 [10:48] <Capfan67> Chuie, You should get a new URL with the picture that you can link here.
#243 [10:48] <Chuie> Oh Wait
#244 [10:48] <Chuie> https://imgur.com/a/WaS9qNf
#245 [10:49] <Chuie> So
#246 [10:49] <Capfan67> Chuie, Ok, that is absolutely reducedDebugInfo. Turn OFF F3, then issue: /gamerule reducedDebugInfo false, then press F3 again.
#247 [10:50] <Capfan67> Chuie, Make sure the game response is: Gamerule reducedDebugInfo is now set to: false
#248 [10:50] <Chuie> Ok I'm gonna try it
#249 [10:50] <Capfan67> Chuie, I should note, you must be the server owner to issue the command. I am assuming you are, but just in case you're not I'll mention it.
#250 [10:50] <Chuie> ok
#251 [10:51] <Metalgear89> will try the solutions proposed by you and would like to thank me in advance for your help / time thanks.
#252 [10:52] <Chuie> I went in to a Private world and tried it but it seems like it didn't work :/
#253 [10:53] * Metalgear89 [webchat@p5B0514C2.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#254 [10:53] <Capfan67> Chuie, You're in-game language is not English. I'm not sure if you see English comamnds or not. You may need to review the list of command that pop up when you try to issue them.
#255 [10:54] * l3rk [webchat@host239-94-dynamic.18-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#256 [10:54] <Chuie> Ok but I'm changing to English right now
#257 [10:54] <Capfan67> Chuie, Also, keep in mind that the command does not change your current display. After changing the state, you must turn debug off then back on.
#258 [10:55] <l3rk> how come the password reset email does not arrive?
#259 [10:55] <Capfan67> l3rk, Here's the Mojang support page if you're not getting system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#260 [10:56] <l3rk> thank you
#261 [10:57] <Capfan67> l3rk, Mainly, they tell you to check your junk filter. If that doesn't fix it, they tell you how this might have happened and they suggest you email Customer Support. I can provide that link if you need it.
#262 [10:57] <Chuie> So, I've changed the language now to English but Nothing is Changed
#263 [10:57] <Capfan67> Chuie, On the server with limited Debug info, if you type ONLY: "/gamerule reducedDebugInfo", what response do you get?
#264 [10:58] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#265 [10:59] <Chuie> Ok i'll send you a screenshot
#266 [10:59] <Chuie> https://imgur.com/a/F8gRKnH
#267 [11:00] * l3rk [webchat@host239-94-dynamic.18-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#268 [11:00] * l3rk [webchat@host239-94-dynamic.18-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#269 [11:00] <Capfan67> Chuie, In that screenshot, reducedDebugInfo is true, which is the limited display. What happens when you set it to false with "/gamerule reducedDebugInfo false"?"
#270 [11:01] * l3rk [webchat@host239-94-dynamic.18-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#271 [11:01] <Chuie> Ok I'll try
#272 [11:02] <Chuie> Nope still the same
#273 [11:02] <Capfan67> Chuie, ...and if you get a confirmation that it's flase, what does your F3 screen look like?
#274 [11:02] <Chuie> Still the same
#275 [11:02] <Capfan67> Chuie, Can you take a screenshot with chat visible and F3 displayed?
#276 [11:03] <Chuie> Yes wait
#277 [11:03] <Chuie> https://imgur.com/a/3GEF8xa
#278 [11:04] * ineedhelpman [webchat@ip-176-198-183-136.hsi05.unitymediagroup.de] has joined #minecrafthelp
#279 [11:04] <Chuie> I'm on a Mac just to tell you if it makes sense :)
#280 [11:04] <Capfan67> Chuie, hmm.. stand by.
#281 [11:04] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#282 [11:04] <Chuie> ok
#283 [11:05] <ineedhelpman> https://gyazo.com/b47abe4c1658b27ba709dea93b54ca88 this is the error my friend gets, can someone help solve this problem? He is trying to connect to a server he rented earlier today
#284 [11:07] <Capfan67> Chuie, I see a ticked describing this behavior, and the fix is for all players to log out of the realm in order for the display to update. Make sure the setting is false, then log all players out of the realm, then log back in to check again.
#285 [11:08] <Chuie> I'm on a Private world right now
#286 [11:09] <Capfan67> Chuie, So, you're having the same issue with both your private world and realm? Hmm.. Well, what happens if you set to false, log out and back in to your private world?
#287 [11:09] <Chuie> Have tried that now but it didn't work :/
#288 [11:11] <Capfan67> Chuie, Ah! It's in a second location for each player. Look in Options | CHat settings | Reduced Debug Info.
#289 [11:12] <Chuie> It says that it's on
#290 [11:12] <Capfan67> Turn it off.
#291 [11:14] <Chuie> YESSS Thank you!
#292 [11:14] <Capfan67> Chuie, Very glad it's working. Have fun!
#293 [11:15] <Chuie> Thanks to everyone that has helped me :)
#294 [11:16] <Capfan67> ineedhelpman, I'm stepping away and can't help. ...but the common causes are: VPN (test with them turned off), Router issue (reset router to test) & malicious software (requires friend to login and have a helper review their running processes).
#295 [11:16] * Chuie [webchat@31-208-103-87.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#296 [11:16] * cech29hot [webchat@static-145.130.228.132.ip.telfort.nl] has joined #minecrafthelp
#297 [11:17] <cech29hot> hello
#298 [11:17] <ineedhelpman> Okay thank you anyway guys, we'll just try restarting his router maybe that'll help. have a nice day!
#299 [11:17] <cech29hot> i forgot my email where can i change it
#300 [11:18] <Capfan67> ??> cech29hot account/forgot-email
#301 [11:18] <Absol> cech29hot: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#302 [11:18] * cech29hot [webchat@static-145.130.228.132.ip.telfort.nl] has quit. (Client Quit)
#303 [11:19] * ineedhelpman [webchat@ip-176-198-183-136.hsi05.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#304 [11:24] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#305 [12:06] * Pike227 [webchat@clients-nat-11-123-107-176.kk-net.cz] has joined #minecrafthelp
#306 [12:07] <Pike227> Good day
#307 [12:07] <Greymagic27> Pike227, Hi!
#308 [12:07] * corgi [webchat@79.108.109.38.dyn.user.ono.com] has joined #minecrafthelp
#309 [12:07] <Pike227> my problem is minecraft hamachi io.netty.channel.abstractchannel$annotatedconnectexception connection timed out win 10
#310 [12:08] <CubeTheThird> ??> Pike227 info/hamachi
#311 [12:08] <CubeTheThird> ??> Pike227 ihamachi
#312 [12:08] <CubeTheThird> ??> Pike227 hamachi
#313 [12:08] <CubeTheThird> gahhh
#314 [12:08] <CubeTheThird> ??> Pike227 net/hamachi
#315 [12:08] <Absol> Pike227: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#316 [12:08] <Absol> Pike227: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#317 [12:09] <Pike227> thank you
#318 [12:10] <Pike227> good bye
#319 [12:10] * Pike227 [webchat@clients-nat-11-123-107-176.kk-net.cz] has quit. (Client Quit)
#320 [12:10] <Greymagic27> Never knew that factiod existed O.o
#321 [12:12] * thelounge79 [webchat@104-11-5-211.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#322 [12:12] * Espercorn kicked thelounge79 from #minecrafthelp (Reason: helounge79 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#323 [12:15] * corgi [webchat@79.108.109.38.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#324 [12:22] * yves [webchat@anantes-650-1-61-129.w2-1.abo.wanadoo.fr] has joined #minecrafthelp
#325 [12:24] * yves [webchat@anantes-650-1-61-129.w2-1.abo.wanadoo.fr] has quit. (Client Quit)
#326 [12:25] <CubeTheThird> Greymagic27, see https://cp.minecraftirc.net/factoid?db=minecraft
#327 [12:25] <Greymagic27> Yea, I have it bookmarked :P
#328 [12:34] * Nash [webchat@75-128-82-219.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#329 [12:36] <Nash> Hey guys I have a few questions on how to get my Minecraft account back I believe its been hacked I've tried about every password I have and I never got the email to reset my password and im sure im using the right email
#330 [12:39] <urielsalis> ??> Nash account/send-email
#331 [12:39] <Absol> Nash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#332 [12:39] <Absol> Nash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#333 [12:42] <Nash> thank you for the response I've been waiting around a day now, I"m not too sure how long this will take. I've sent them an email.
#334 [12:46] * Nose [webchat@mobile-107-77-173-1.mobile.att.net] has joined #minecrafthelp
#335 [12:46] <Nose> I want a refund
#336 [12:47] <Nose> How do I get a refund on the game, it will not run at all on my computer
#337 [12:47] * Nose [webchat@mobile-107-77-173-1.mobile.att.net] has quit. (Client Quit)
#338 [13:08] * azra_znp [webchat@ipservice-092-217-110-155.092.217.pools.vodafone-ip.de] has joined #minecrafthelp
#339 [13:14] * Adrian [webchat@62-220-183-146.cust.bredband2.com] has joined #minecrafthelp
#340 [13:14] <azra_znp> so at first im sorry for this bad englisch. I`m German :D so everytime when i log in my account and join in a game minecraft crashes and when i open the report to look what the reason is it says
#341 [13:15] <urielsalis> ??> azra_znp launcher/log
#342 [13:15] <Absol> azra_znp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#343 [13:16] <Adrian> Hey, I have forgot my password and are trying to reset it. The problem is that i don't get the reset email? I have read all the minecraft support articles and nothing helps. What can i do?
#344 [13:16] <urielsalis> ??> Adrian account/send-email
#345 [13:16] <Absol> Adrian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [13:16] <Absol> Adrian: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#347 [13:17] <Adrian> I have already done that!
#348 [13:17] <urielsalis> Adrian, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times :P
#349 [13:17] <Adrian> Okey!
#350 [13:18] <Adrian> I better off just bying a new account then.. :/
#351 [13:18] <urielsalis> Adrian, yesterday it was the 21th
#352 [13:18] <urielsalis> Adrian, they had a backlog due to the holidays
#353 [13:19] <Adrian> Yesterday wasent the 21th?
#354 [13:19] <Adrian> And i want to play now, so i´ll just buy a new account..
#355 [13:19] <urielsalis> Adrian, I meant what they said in the wiki of what day of emails they were reading
#356 [13:20] <Adrian> So what are you trying to say?
#357 [13:21] <urielsalis> Adrian, it might take a while but not 20 days
#358 [13:22] <Adrian> Alright, i´ll just buy a new copy of the game
#359 [13:23] * Nash [webchat@75-128-82-219.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#360 [13:27] <azra_znp> https://paste.ubuntu.com/p/kKh2WzRDqN/
#361 [13:27] <azra_znp> is that right so?
#362 [13:28] <urielsalis> azra_znp, we need the log after it crashes
#363 [13:29] <azra_znp> and what i must to do now?
#364 [13:30] <urielsalis> azra_znp, give us a log of the crash
#365 [13:36] <azra_znp> and how can I do that? :c
#366 [13:40] <Greymagic27> ??> azra_znp launcher/log
#367 [13:40] <Absol> azra_znp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#368 [13:40] <Greymagic27> Wait until the game crashes, then send the log
#369 [13:48] * jonh646464 [webchat@231.207.112.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#370 [13:53] * nat [webchat@101-100-137-68.myrepublic.co.nz] has joined #minecrafthelp
#371 [13:54] <jonh646464> hola
#372 [13:54] <nat> hi
#373 [13:54] <Greymagic27> jonh646464, nat Hi! How can we help?
#374 [13:55] <nat> I'm having trouble logging into minecraft, it says "error can't connect to server"
#375 [13:55] <Greymagic27> ??> nat tools/hjt
#376 [13:55] <Absol> nat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#377 [13:55] <Absol> nat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#378 [13:58] <jonh646464> I can not enter by telling me that I'm demo
#379 [13:58] <Greymagic27> ??> jonh646464 account/bug/demo
#380 [13:59] <Absol> jonh646464: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#381 [14:02] * Billy [webchat@cpe-108-184-217-87.socal.res.rr.com] has joined #minecrafthelp
#382 [14:02] * josekiller [webchat@client-200.121.82.135.speedy.net.pe] has joined #minecrafthelp
#383 [14:03] * josekiller [webchat@client-200.121.82.135.speedy.net.pe] has quit. (Client Quit)
#384 [14:03] <azra_znp> https://paste.ubuntu.com/p/7K8VXzSGPR/
#385 [14:03] <azra_znp> this?
#386 [14:03] <urielsalis> azra_znp, you get that while connecting to a server right?
#387 [14:03] <Billy> Hi, I can't seem to log into my account anymore, nor can I reset my password since I don't have access to the email linked into the account.
#388 [14:04] <azra_znp> yes right
#389 [14:04] <urielsalis> ??> azra_znp tools/hjt
#390 [14:04] <Absol> azra_znp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [14:04] <Absol> azra_znp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [14:05] * Billy [webchat@cpe-108-184-217-87.socal.res.rr.com] has quit. (Client Quit)
#393 [14:05] <nat> here's the link, sorry it look so long https://paste.ubuntu.com/p/8MPMXbcS36/
#394 [14:05] <urielsalis> ??> nat av/mcafee
#395 [14:05] <Absol> nat: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#396 [14:05] <Absol> nat: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#397 [14:05] <urielsalis> ??> nat av/mcafee/uninstall
#398 [14:06] <Absol> nat: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#399 [14:07] <nat> random question, but how is this relevant to my question, not to be rude or anything
#400 [14:07] <urielsalis> nat, Mcafee is known to cause issues logging in to the game
#401 [14:07] <urielsalis> nat, Absol gave you the instructions to uninstall it
#402 [14:08] <nat> oh okay
#403 [14:08] * jonh646464 [webchat@231.207.112.181.static.anycast.cnt-grms.ec] has quit. (Quit: webchat.esper.net)
#404 [14:09] * jay [webchat@cpc85764-newc19-2-0-cust65.16-2.cable.virginm.net] has joined #minecrafthelp
#405 [14:09] <jay> hello
#406 [14:09] * nebse [webchat@3e6b86f7.rev.stofanet.dk] has joined #minecrafthelp
#407 [14:10] <jay> i do not have access to the email or security questions on my mc account
#408 [14:10] <urielsalis> ??> jay account/send-email
#409 [14:10] <Absol> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#410 [14:10] <Absol> jay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#411 [14:11] * jay [webchat@cpc85764-newc19-2-0-cust65.16-2.cable.virginm.net] has quit. (Client Quit)
#412 [14:11] <nebse> How do i recover a transaction ID? I do not remember my original minecraft email and When trying to recover this , i'm asked for my transaction ID in order to migrate. But that does not quite make sense to me as i don't have access to the email to which the transation ID was sent. Any advice?
#413 [14:12] <urielsalis> ??> nebse account/trans-id
#414 [14:12] <Absol> nebse: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#415 [14:13] <azra_znp> https://paste.ubuntu.com/p/B8RjZJyfY7/
#416 [14:16] <urielsalis> ??> azra_znp av/mcafee
#417 [14:16] <Absol> azra_znp: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#418 [14:16] <urielsalis> ??> azra_znp av/mcafee/uninstall
#419 [14:16] <Absol> azra_znp: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#420 [14:16] <Absol> azra_znp: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#421 [14:25] * kk2005 [webchat@213-64-88-84-no261.tbcn.telia.com] has joined #minecrafthelp
#422 [14:25] <kk2005> hello
#423 [14:26] <Greymagic27> kk2005, Hi!
#424 [14:26] <kk2005> how do i change my gmail/email
#425 [14:26] <azra_znp> av/malwarebytes ?
#426 [14:26] <kk2005> on mojang
#427 [14:26] <Greymagic27> kk2005, Here is the link on how to change your email adress: https://help.mojang.com/customer/portal/articles/901432
#428 [14:27] <Greymagic27> azra_znp, Can you follow the mcafee steps that absol sent you above
#429 [14:27] <kk2005> but i cant acces my account with the old gmail
#430 [14:28] <Greymagic27> kk2005, you can't access your gmail?
#431 [14:28] <kk2005> it an old gamil
#432 [14:28] <Greymagic27> kk2005, If you can't get into your gmail, you need to contact them
#433 [14:28] <kk2005> who?
#434 [14:28] <urielsalis> kk2005, gmail
#435 [14:28] <kk2005> but the gmail is deleted
#436 [14:29] <urielsalis> kk2005, contact Gmail support
#437 [14:30] <kk2005> but the mail was to my old work so i cant acces it cause i deleted it
#438 [14:30] <kk2005> when i left
#439 [14:30] <urielsalis> kk2005, and thats why you shouldnt use your work account for personal things :P
#440 [14:30] <urielsalis> ??> kk2005 account/send-email
#441 [14:30] <Absol> kk2005: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#442 [14:30] <Absol> kk2005: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#443 [14:33] * moon [webchat@S0106f8a097f0e0de.lb.shawcable.net] has joined #minecrafthelp
#444 [14:33] <kk2005> cant you just change it?
#445 [14:33] <urielsalis> kk2005, we are not Mojang, and they cant just change it
#446 [14:33] <kk2005> ok sry
#447 [14:34] <azra_znp> so im done with the steps but where can i buy or download malwarebytes? :)
#448 [14:34] * kk2005 [webchat@213-64-88-84-no261.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#449 [14:34] <urielsalis> ??> azra_znp av/malwarebytes
#450 [14:34] <Absol> azra_znp: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#451 [14:34] <Absol> azra_znp: Download it here: https://www.malwarebytes.org/
#452 [14:34] <Absol> azra_znp: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#453 [14:35] <moon> can someone help me
#454 [14:35] <moon> please
#455 [14:36] <moon> hello
#456 [14:36] <CubeTheThird> moon, with?
#457 [14:36] <moon> my Minecraft is crashing immediately ive done everything
#458 [14:36] <CubeTheThird> moon, do you get a crash report?
#459 [14:37] * Daniel3 [webchat@136.32.172.228] has joined #minecrafthelp
#460 [14:37] <Daniel3> Hello!
#461 [14:37] <moon> yes it says your game has crashed
#462 [14:37] <moon> tshats it
#463 [14:37] <urielsalis> hi Daniel3
#464 [14:37] * Mike7 [webchat@c-73-27-122-14.hsd1.fl.comcast.net] has joined #minecrafthelp
#465 [14:37] <Mike7> ?
#466 [14:37] <Mike7> hello
#467 [14:37] <Daniel3> I came here yesterday with the issue: io.netty.channel.abstractchannel$annotatedconnectexception was wondering if anyone knows a solution?
#468 [14:38] <urielsalis> ??> Daniel3 tools/hjt
#469 [14:38] <Mike7> im presuming this isn't the place to go to get help with a log in issue
#470 [14:38] <Absol> Daniel3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [14:38] <Absol> Daniel3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [14:38] <Daniel3> Thank you!
#473 [14:38] <Mike7> anyway I can get help for inability to log in?
#474 [14:39] <Mike7> or is that strictly mojang
#475 [14:39] <CubeTheThird> ??> moon launcher/log
#476 [14:39] <moon> can u help me cube
#477 [14:39] <Absol> moon: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#478 [14:39] <mattym> Mike7, Depends on the issue.
#479 [14:39] <urielsalis> Mike7, depends on what is causing it
#480 [14:39] <moon> what
#481 [14:39] <mattym> Mike7, Explain exactly whats happening.
#482 [14:39] <Mike7> well I consistently request to send emails about a password reset
#483 [14:39] <Mike7> and I checked spam and junk folders but I never receive the emails
#484 [14:39] <urielsalis> Mike7, then yep
#485 [14:40] <mattym> Mike7, Have you already contacted Mojang?
#486 [14:40] <Daniel3> https://paste.ubuntu.com/p/bsH4MvxFSB/
#487 [14:40] <Mike7> ye I have before but I never received an answer
#488 [14:40] <mattym> Mike7, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#489 [14:40] <urielsalis> Daniel3, Have you tried turning Multicraft off?
#490 [14:40] * Mike7 [webchat@c-73-27-122-14.hsd1.fl.comcast.net] has quit. (Client Quit)
#491 [14:40] <moon> thank you so uch
#492 [14:40] <Daniel3> How do I do that???
#493 [14:41] <urielsalis> Daniel3, havent used it, so not sure
#494 [14:41] <Daniel3> I use virtualgladiators for my server hosting
#495 [14:41] <Daniel3> I didn't think that was possible to turn it off
#496 [14:41] <urielsalis> Daniel3, uninstall it then
#497 [14:41] <Daniel3> ALready will do
#498 [14:42] <Daniel3> Just uninstalled it
#499 [14:42] <Daniel3> Trying to connect to server now
#500 [14:43] <Daniel3> Didn't work getting same issue
#501 [14:43] <moon> wait so who is asking for my launcher log
#502 [14:43] <mattym> Daniel3, Is it a server you have hosted via a service?
#503 [14:43] <moon> is absol
#504 [14:44] <urielsalis> moon, Absol is a bot. mattym asked for it
#505 [14:44] <Daniel3> I just use it for my siblings and myself
#506 [14:44] <moon> oh
#507 [14:44] <Daniel3> No one else connect to it
#508 [14:44] <mattym> Daniel3, But is it home hosted, or via a service.
#509 [14:44] <Daniel3> service
#510 [14:44] <mattym> Daniel3, Contact your host for troubleshooting.
#511 [14:44] <moon> mattym
#512 [14:45] <moon> i have it
#513 [14:45] <Daniel3> Just submitted a ticket about 10min ago!!
#514 [14:45] <Daniel3> Hoping they reply soon
#515 [14:45] <mattym> moon, Give us the link then
#516 [14:45] * CamoWhitaker [webchat@173.212.22.104] has joined #minecrafthelp
#517 [14:45] <CamoWhitaker> Hello
#518 [14:45] <Daniel3> Do you know what causes the error?
#519 [14:45] <moon> https://paste.ubuntu.com/p/ypz3qMbvp9/
#520 [14:45] <moon> there
#521 [14:46] <CamoWhitaker> Can someone help me out?
#522 [14:46] <urielsalis> ??> Daniel3 launcher/log
#523 [14:46] <Absol> Daniel3: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#524 [14:46] <urielsalis> CamoWhitaker, with?
#525 [14:46] <Daniel3> Will do!
#526 [14:46] <CamoWhitaker> I dont have access to my old email that i used to minecraft and would like to get it switched i thought i knew the password but it says its wrong
#527 [14:46] <mattym> moon, Did you wait for the issue to happen before copying the log?
#528 [14:47] <moon> it wasn't coming up
#529 [14:47] <moon> like the problem is
#530 [14:47] <mattym> ??> moon tools/hjt
#531 [14:47] <Absol> moon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [14:47] <Absol> moon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [14:47] <moon> its not opening its stays on the MOJANG thing
#534 [14:47] <urielsalis> ??> CamoWhitaker account/send-email
#535 [14:48] <Absol> CamoWhitaker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#536 [14:48] <Absol> CamoWhitaker: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#537 [14:49] <CamoWhitaker> I don't have the transaction ID I received the game as a gift for Christmas like 4 Christmas' ago
#538 [14:49] <CamoWhitaker> Its maybe been even longer than that.
#539 [14:49] <Daniel3> https://paste.ubuntu.com/p/Njk8s5Dfzr/
#540 [14:50] * azra_znp [webchat@ipservice-092-217-110-155.092.217.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#541 [14:50] <CamoWhitaker> Do you remember those little gift codes they used to have? Im not sure if they still make them anymore but thats what i received a long time ago.
#542 [14:50] <moon> https://paste.ubuntu.com/p/mswVc6SwB9/
#543 [14:50] <moon> there u go
#544 [14:50] <urielsalis> CamoWhitaker, thats the transaction id
#545 [14:50] <mattym> Daniel3, Unfortunately we do not help with modded, but it is likely the issue is being caused by something in one of the mods.
#546 [14:50] <urielsalis> ??> moon av/adwcleaner
#547 [14:50] <Absol> moon: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#548 [14:50] <Absol> moon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#549 [14:51] <CamoWhitaker> uriel it was years ago I don't know how to get it
#550 [14:51] <Daniel3> Ill put up a vanilla one if you would like
#551 [14:51] <urielsalis> ??> moon av/mcafee
#552 [14:51] <Absol> moon: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#553 [14:51] <Absol> moon: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#554 [14:51] <urielsalis> ??> moon av/mcafee/uninstall
#555 [14:51] <Absol> moon: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#556 [14:51] <mattym> Daniel3, If the server is modded, it wont make a difference with this problem.
#557 [14:51] <urielsalis> CamoWhitaker, contact Mojang for alternative methods
#558 [14:51] <CamoWhitaker> I just wanted to hop back on here with some friends and mess around but I dont have access to the email and its saying my password is wrong about the only thing I have is my username and I know the old password
#559 [14:52] <Daniel3> My server is not modded
#560 [14:52] <CamoWhitaker> I sent them an email but not response yet thought i would come here
#561 [14:52] <Daniel3> Just uses plugins
#562 [14:52] <CamoWhitaker> no*
#563 [14:52] * moon [webchat@S0106f8a097f0e0de.lb.shawcable.net] has quit. (Quit: webchat.esper.net)
#564 [14:52] <Lord_Ralex> Daniel3, plugins are nods
#565 [14:52] <Lord_Ralex> mods*
#566 [14:53] <Daniel3> Ahhhh my bad!
#567 [14:53] <urielsalis> CamoWhitaker, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#568 [14:53] <CamoWhitaker> oh geez seems like theyre super busy!
#569 [14:53] <CamoWhitaker> well, thanks for the help
#570 [14:55] * moon [webchat@S0106f8a097f0e0de.lb.shawcable.net] has joined #minecrafthelp
#571 [14:56] <moon> ok im back what now
#572 [14:56] <urielsalis> moon, try to play now
#573 [14:58] * Daniel3 [webchat@136.32.172.228] has quit. (Quit: webchat.esper.net)
#574 [14:59] <moon> hey guys
#575 [14:59] <moon> before absol sent me a website
#576 [14:59] <moon> where it sent me to copy the game files well
#577 [14:59] <moon> https://paste.ubuntu.com/p/ffhZSjgNMq/
#578 [14:59] <moon> can u help me
#579 [15:00] <urielsalis> moon, try to play now
#580 [15:00] <moon> actually
#581 [15:00] <moon> nvm
#582 [15:00] <moon> THANK YOUUUU
#583 [16:07] * Kingofkok [webchat@188-167-250-136.dynamic.chello.sk] has joined #minecrafthelp
#584 [16:11] <Kingofkok> Hi, I have purchased minecraft java edition few years ago and I used email that is no longer accesable because I haven't used it for few months and it has been deleted and because of security and privicy I can't make new email with the same name. I tried changing my email but it requiers me to answer security questions that because of few years of
#585 [16:11] <Kingofkok> me not playing minecraft I forgot. please tell me that there is any way I can change at least my email for logging in. Thank you
#586 [16:12] <mattym> ??> Kingofkok account/send-email
#587 [16:12] <Absol> Kingofkok: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#588 [16:12] <Absol> Kingofkok: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#589 [16:13] <Kingofkok> where can I find transaction ID ?
#590 [16:13] <mattym> ??> Kingofkok account/trans-id
#591 [16:13] <Absol> Kingofkok: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#592 [16:15] <Kingofkok> okay. I will try to find it. Thank you.
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#594 [16:20] * Inviator [webchat@ip1f12fecb.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#595 [16:20] <Inviator> hallo
#596 [16:22] * Inviator [webchat@ip1f12fecb.dynamic.kabel-deutschland.de] has quit. (Client Quit)
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#599 [16:47] * Espercorn kicked Webchat_63191 from #minecrafthelp (Reason: ebchat_63191 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#600 [16:47] <Bob> i cannot download this game
#601 [16:53] * Nih17 [webchat@5-46.connectnetwork.net.br.46.232.186.in-addr.arpa] has joined #minecrafthelp
#602 [16:59] * Ale [webchat@99-132-191-69.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#603 [17:00] * Ale is now known as Alessandra
#604 [17:02] * J4ckBl4ck [webchat@pppoe45.brsulnet.net.br] has joined #minecrafthelp
#605 [17:02] <J4ckBl4ck> Hey! I need some help opening the game without crashes
#606 [17:04] <Alessandra> Uh hi! So, yesterday I had problems with my Optifine cape where it was being moved around accounts, then I couldn't log into my MC account. I got an email from Mojang saying they changed my password so that it needed to be reset (which I assume which had something to do with the OF cape issue...?). I used the link from that email, easily changed th
#607 [17:04] <Alessandra> e password, and played MC for about an hour...then the password or something about my login got changed again...I was really counfused about it but decided to just try and change the password again. This time, I'm not getting any of the reset emails sent to me.
#608 [17:04] <urielsalis> ??> Alessandra account/hacked
#609 [17:04] <Absol> Alessandra: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#610 [17:04] <Absol> Alessandra: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#611 [17:05] <Alessandra> Oh wow
#612 [17:05] <urielsalis> Alessandra, Remember optifine has no relation to Mojang, just the fact that they ask you to login with your minecraft account is discouraged
#613 [17:05] <urielsalis> Alessandra, change your email password too, thats how they got in
#614 [17:06] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 183 seconds)
#615 [17:06] <Alessandra> Well, another question - I bought my account using a prepaid card about 3~4 years ago so obviously I don't remember the pin. Do I need to know the pin to be able to solve this...?
#616 [17:07] <urielsalis> Alessandra, usually yes. Email them asking for alternate verification methods
#617 [17:07] <Alessandra> If I was hacked, how come I'm still not getting any emails when I try and reset my password?
#618 [17:08] <Alessandra> If they changed my email, I would have gotten emailed about the change
#619 [17:08] <urielsalis> Alessandra, to change your email, they need access to your email
#620 [17:08] <urielsalis> Alessandra, and deleting emails is easy
#621 [17:08] <urielsalis> Alessandra, you did catch their first try of resetting the password, they just did another one after 1 hour and deleted it
#622 [17:09] <Alessandra> Ohhh wow. Alright, I'll contact Mojang about it and change my emails. Thank you~~
#623 [17:09] * cheddar [webchat@ool-43510c7b.dyn.optonline.net] has joined #minecrafthelp
#624 [17:09] <urielsalis> Alessandra, change all the password you have on that email, changing the one of your email first
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#626 [17:09] * Nih17 [webchat@5-46.connectnetwork.net.br.46.232.186.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#627 [17:09] <urielsalis> Alessandra, use something like lastpass to generate them randomly and store them
#628 [17:10] <Alessandra> Will do
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#630 [17:12] * Azriel [webchat@cpe-173-173-17-67.hot.res.rr.com] has joined #minecrafthelp
#631 [17:16] <Azriel> Me and my friends are having issues connecting to one another using a MineCraft lan world. Whenever we try to connect we get this io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further info. We can play lan games with other programs such as Sins of a Solar Empire so I'm fairly confident that this is a MineCra
#632 [17:16] <Azriel> ft issue. As an aside we are using ZeroTier to connect.
#633 [17:16] <J4ckBl4ck> Hey! My game won't open, and keeps showing this error message: Process crashed with exit code -1073740771". I already tried reinstalling the game, updating java and the drivers, but nothing worked.
#634 [17:18] <urielsalis> Azriel, Zerotier?
#635 [17:18] <urielsalis> ??> J4ckBl4ck av/adwcleaner
#636 [17:18] <Absol> J4ckBl4ck: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#637 [17:18] <Absol> J4ckBl4ck: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#638 [17:18] <urielsalis> Azriel, oh, one of those things
#639 [17:18] <urielsalis> ??> Azriel info/hamachi
#640 [17:18] <urielsalis> ??> Azriel net/hamachi
#641 [17:18] <Absol> Azriel: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#642 [17:18] <Absol> Azriel: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#643 [17:18] <urielsalis> Azriel, Replace hamachi with Zerotier
#644 [17:19] <Azriel> it is not Hamachi
#645 [17:19] <urielsalis> Or just set a server
#646 [17:19] <urielsalis> Azriel, Hamachi and Zerotier use the same thing behind to work, hamachi is the popular one
#647 [17:20] <Azriel> ok...
#648 [17:20] * Come [webchat@ip-5-186-234-181.dhcp.fibianet.dk] has joined #minecrafthelp
#649 [17:20] <Come> i've requested my email to be changed
#650 [17:20] <Come> how long will it take?
#651 [17:20] <urielsalis> Come, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#652 [17:21] <Come> and i'll never be able to change the email again?
#653 [17:21] * J4ckBl4ck [webchat@pppoe45.brsulnet.net.br] has quit. (Quit: webchat.esper.net)
#654 [17:22] <urielsalis> Come, I dont think thats how that works?
#655 [17:22] <Come> Ok good
#656 [17:22] <Come> thank u
#657 [17:28] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#658 [17:42] * BlackLotus [webchat@110-175-40-191.static.tpgi.com.au] has joined #minecrafthelp
#659 [17:43] * J4ckBl4ck [webchat@pppoe45.brsulnet.net.br] has joined #minecrafthelp
#660 [17:43] <J4ckBl4ck> Hey, I did the cleanup with the AdwCleaner, what do I do now?
#661 [17:44] <Azriel> ZeroTier says that this is a Minecraft issue, are you sure you are unable to help at all?
#662 [17:49] <BlackLotus> hey all, im having trouble logging into my account, every time i try to login it says "cannot connect to server". Anyone have any solutions?
#663 [17:49] <Azriel> can I please get some help with my io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further info problem?
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#665 [17:53] * BlackLotus [webchat@110-175-40-191.static.tpgi.com.au] has joined #minecrafthelp
#666 [17:54] <BlackLotus> hey all, every time i attempt to login to my account, i get the error message saying "could not connect to server". does anyone have any solutions?
#667 [17:56] <mattym> ??> BlackLotus tools/hjt
#668 [17:56] <Absol> BlackLotus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#669 [17:56] <Absol> BlackLotus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#670 [17:56] <BlackLotus> okay will do
#671 [17:56] <BlackLotus> thanks for your help
#672 [17:58] <BlackLotus> https://paste.ubuntu.com/p/W9NqdtDGhD/
#673 [17:59] <mattym> ??> BlackLotus info/mcleaks
#674 [17:59] <Absol> BlackLotus: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#675 [17:59] <Absol> BlackLotus: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#676 [17:59] <BlackLotus> okay thanks
#677 [18:00] <BlackLotus> where do i find the host file?
#678 [18:00] <mattym> ??> BlackLotus win/hosts/edit
#679 [18:00] <Absol> BlackLotus: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#680 [18:00] <Absol> BlackLotus: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#681 [18:02] <BlackLotus> so i delete the entire thing?
#682 [18:03] <mattym> BlackLotus, If it only contains two lines, then yes.
#683 [18:04] <BlackLotus> okay thanks
#684 [18:04] <BlackLotus> and it should be fixed now right?
#685 [18:05] <mattym> BlackLotus, Yes
#686 [18:05] <BlackLotus> tysm
#687 [18:06] <J4ckBl4ck> Hey, I was instructed to download AdwCleaner, do a scan, and come back here for further instructions. I did the scan, what do I do now?
#688 [18:08] <mattym> J4ckBl4ck, Check the game again.
#689 [18:10] <J4ckBl4ck> The error still happens
#690 [18:11] <mattym> ??> J4ckBl4ck tools/hjt
#691 [18:11] <Absol> J4ckBl4ck: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#692 [18:11] <Absol> J4ckBl4ck: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#694 [18:15] <J4ckBl4ck> Here: https://paste.ubuntu.com/p/VSbYWGr9tH/
#695 [18:16] <mattym> ??> J4ckBl4ck win/reinst
#696 [18:16] <Absol> J4ckBl4ck: You may need to reinstall the locally installed files that Minecraft puts into place.
#697 [18:16] <Absol> J4ckBl4ck: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#702 [19:10] * SpicyPony [webchat@99.105.36.222] has joined #minecrafthelp
#703 [19:13] <SpicyPony> Hi. Help! My Minecraft is acting really strange and erratic. So many symptoms. 1) Just now, when I hit "multiplayer", the end credits roll and I can't exit. I have to quit the game as a result. I tried playing an older version (1.12), and when I try to join our LAN, clicking "join" just bring me back one step in the menu.
#704 [19:13] <mattym> ??> SpicyPony win/reinst
#705 [19:13] <Absol> SpicyPony: You may need to reinstall the locally installed files that Minecraft puts into place.
#706 [19:13] <Absol> SpicyPony: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#707 [19:14] <SpicyPony> Ok, I'm on a mac, but I know how to get to the files. Reinstall Minecraft, ok.
#708 [19:14] <SpicyPony> Any ideas what would cause this to happen?
#709 [19:22] * Ed [webchat@pool-108-28-180-88.washdc.fios.verizon.net] has joined #minecrafthelp
#710 [19:23] <Ed> For super old accounts, how do I get that account back?
#711 [19:23] <Ed> I don't believe back then they had emails associated with your username
#712 [19:24] <Ed> Back in 09
#713 [19:24] * eaglehog95 [webchat@144-163-200-101.nlrk.centurylink.net] has joined #minecrafthelp
#714 [19:24] <mattym> Ed, You always had an email associated in some way with the account.
#715 [19:24] <mattym> ??> Ed account/send-email
#716 [19:24] <Absol> Ed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#717 [19:24] <Absol> Ed: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#718 [19:25] <eaglehog95> I have an old account i made year ago and i dont know what the email is nor do i have access to it i can log into the account through the old launcher but i can play realms because i cant migrate the account with no email.
#719 [19:25] <eaglehog95> years*
#720 [19:26] <Ed> yeah I think mine may have been gifted, which is why I don't have an email
#721 [19:26] <eaglehog95> i made the account when i was 10 so there is no telling what the email was to begin with.
#722 [19:27] <eaglehog95> i sent a ticket in but haven't heard back.
#723 [19:27] * Ed [webchat@pool-108-28-180-88.washdc.fios.verizon.net] has quit. (Client Quit)
#724 [19:27] <mattym> eaglehog95, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#725 [19:28] * david5 [webchat@cpe-76-180-182-234.buffalo.res.rr.com] has joined #minecrafthelp
#726 [19:28] <eaglehog95> so basically i wont hear back from them for months.
#727 [19:29] <david5> hi i have a question my friends are unable to connect to my minecraft world i am playing on windows 10
#728 [19:29] <mattym> david5, Which edition of the game?
#729 [19:29] <david5> windows 10
#730 [19:30] <mattym> david5, The Windows 10 Edition or Java Edition being used on Windows 10?
#731 [19:30] <david5> the windows 10 edition
#732 [19:31] <mattym> david5, Check the Xbox support site, you may need to make sure all of your accounts are set up properly to allow it.
#733 [19:32] <david5> i have done that already
#734 [19:32] <mattym> david5, Beyond that, we cannot offer much help as we do not deal much with that versions.
#735 [19:32] <david5> okay thanks
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#741 [19:37] * adam [webchat@35.21.37.165] has joined #minecrafthelp
#742 [19:38] * adam is now known as Guest23878
#743 [19:45] <Guest23878> hello ... i have had a Minecraft account for a long time and I don't remember when I got it but i'm fairly confident I got it before 2012. Whenever I try to log in to Minecraft(I haven't logged in in a long time) it says I need to migrate my account. Whenever it try to "migrate" my account it says my account is already migrated to a different accou
#744 [19:45] <Guest23878> nt but I have not done this and I can't move my Minecraft account to a different Mojang account I would need access to the Mojang account that my minecraft account is originally connected too which i do not have...
#745 [19:45] <Guest23878> idek how to work this ... i hope this works
#746 [19:45] <mattym> ??> Guest23878 account/send-email
#747 [19:45] <Absol> Guest23878: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#748 [19:46] <Absol> Guest23878: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#749 [19:46] <Guest23878> i have sent an email i just thought i could come here for some more help ...
#750 [19:48] * MacGamer [webchat@67.143.209.57] has joined #minecrafthelp
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#753 [19:51] <MacGamer> Hey, I am trying to connect to my brother's computer via LAN to play multiplayer with him but I get the same error every time he puts in the 5 digit code in direct connect: java.net.noroutetohostexeption: no root to host. I have turned all of my firewalls off and we are both connected to the same home wifi. We both play on macs.
#754 [19:52] <mattym> MacGamer, In the direct connect, are you using the IP of the computer in combination with the Port?
#755 [19:53] <MacGamer> no
#756 [19:53] <MacGamer> How do i do that?
#757 [19:54] <mattym> MacGamer, To direct connect, you need the IP:PORT to connect
#758 [19:54] <MacGamer> ok let me try that
#759 [19:55] <MacGamer> It worked! Thank you so much
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#761 [20:05] * oRodriigues_ [webchat@179-108-95-66.ragtek.net.br] has joined #minecrafthelp
#762 [20:05] <oRodriigues_> Olá?
#763 [20:06] <oRodriigues_> Hi?
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#765 [20:08] * orah [webchat@cpe-104-34-168-9.socal.res.rr.com] has joined #minecrafthelp
#766 [20:08] <orah> i need some help with my account
#767 [20:18] * Yan [webchat@172-9-57-186.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#768 [20:19] <Yan> Minecraft windows 10 edition not working
#769 [20:21] * Boo [webchat@cable-78-35-112-144.nc.de] has joined #minecrafthelp
#770 [20:22] <Boo> how can i migrate my account from old 2 new one? but i forgot my username.
#771 [20:22] <Boo> can someone help me
#772 [20:22] <Boo> plz
#773 [20:24] * Boo [webchat@cable-78-35-112-144.nc.de] has quit. (Client Quit)
#774 [20:25] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 202 seconds)
#775 [20:32] <orah> hello?
#776 [20:33] <mattym> Yes
#777 [20:35] <orah> i need some help with my account
#778 [20:35] <mattym> orah, What is the problem?
#779 [20:36] <Yan> May I have some help as well please?
#780 [20:36] <mattym> Yan, We do not support that edition here.
#781 [20:37] <orah> i wasnt able to lgin to my account so i sent a support ticket and the response i got was something along the lines of "your account is permanently suspended".
#782 [20:38] <Yan> Where can I go for it? I've been to microsoft who sent me to xbox who sent me to mojang and I have no idea how to get a hold of mojang. I have sent them two emails with no word back.
#783 [20:38] <mattym> orah, Was the a reply from the support team?
#784 [20:38] <orah> yes
#785 [20:39] <mattym> Yan, The forums, and reddit seem to be the best places for troubleshooting problems with that Edition.
#786 [20:39] <Yan> okay thank you
#787 [20:39] <mattym> orah, Then you would need to bring it back up with the support team.
#788 [20:39] <orah> ive tried but i havent gotten a response
#789 [20:40] <mattym> orah, They would still be the only people able to handle it. If they found reason to suspend the account in the first place however, its not likely they will continue with questions regarding it.
#790 [20:42] <orah> great, so im basically fucked huh?
#791 [20:42] <Absol> orah: Please keep it civil
#792 [20:42] <mattym> orah, We can't comment as we are not affiliated with Mojang and only they would be able to tell you anything.
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#796 [21:20] * SashimiDude [webchat@cpe-101-180-1-127.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#797 [21:20] <SashimiDude> Hey
#798 [21:20] <SashimiDude> I keep getting pure virtual function call
#799 [21:20] <SashimiDude> When I play multiplayer
#800 [21:21] <SashimiDude> and my mouse randomly slows down
#801 [21:21] <SashimiDude> and my sensitivty breaks
#802 [21:21] <SashimiDude> Plz help
#803 [21:21] <SashimiDude> Absol
#804 [21:21] * blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#805 [21:21] <blanche> Hey there! I'm having issues with minecraft crashing
#806 [21:22] <SashimiDude> Andrio
#807 [21:23] <blanche> It has something to do with OpenGL and I can't figure out how to fix it
#808 [21:23] <mattym> ??> blanche win/dxdiag
#809 [21:23] <Absol> blanche: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#810 [21:24] <blanche> I've made the file
#811 [21:24] * Saraedon [webchat@70.44.41.169.res-cmts.pnt.ptd.net] has joined #minecrafthelp
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#813 [21:25] <blanche> https://paste.ubuntu.com/p/h399N5TDtg/
#814 [21:26] <mattym> blanche, Please copy the full report.
#815 [21:26] * WestSideStory [webchat@97-118-78-124.hlrn.qwest.net] has joined #minecrafthelp
#816 [21:27] <blanche> https://paste.ubuntu.com/p/8QJ5YSWT4f/
#817 [21:27] <mattym> blanche, Ok just a moment
#818 [21:27] <blanche> My computer games all run fine, just not minecraft if that helps as well
#819 [21:28] <mattym> blanche, Well the display driver seems to be missing so you will need to reinstall that, however, its likely missing because you have next to no room left on your main drive.
#820 [21:29] <mattym> blanche, You will need to Download and Install the file from this page https://www.geforce.com/drivers/results/141169
#821 [21:29] <blanche> Ah fair enough :Y I'll do some deleting thank you
#822 [21:29] <mattym> blanche, You may first need to make some room for it to work properly though.
#823 [21:38] * Stizzly [webchat@p5DEF77D4.dip0.t-ipconnect.de] has joined #minecrafthelp
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#825 [21:53] <blanche> WELL It got somewhere now. Still crashing. Making another DXDIAG
#826 [21:53] * Lord_of_Life [~Lord@77.28.222.53] has joined #minecrafthelp
#827 [21:54] <blanche> https://paste.ubuntu.com/p/zkq7s6SWn8/
#828 [21:54] <blanche> I've deleted things, and downloaded the driver
#829 [21:54] <mattym> ??> blanche launcher/log
#830 [21:54] <Absol> blanche: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#831 [21:56] <blanche> https://paste.ubuntu.com/p/b5CGYVFZDq/
#832 [21:56] * Lord_of_Life_ [~Lord@46.217.124.213] has quit. (Ping timeout: 202 seconds)
#833 [21:56] <mattym> blanche, Did you also install the Nvidia Geforce Experience program?
#834 [21:57] <blanche> Yes
#835 [21:58] <mattym> blanche, Open that up, go to the settings (gear icon), and disable the in-game overlay
#836 [22:00] <blanche> progress :) The game opened, but as soon as I tried to add my server back in it crashed
#837 [22:01] <mattym> blanche, Ok lets try the following
#838 [22:01] <mattym> ??> blanche win/reinst
#839 [22:01] <Absol> blanche: You may need to reinstall the locally installed files that Minecraft puts into place.
#840 [22:01] <Absol> blanche: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#841 [22:01] <blanche> I have actually!
#842 [22:01] <blanche> I did it all before I've asked you for help
#843 [22:01] <blanche> Shall I do it again?
#844 [22:02] <mattym> blanche, Try again, now that the driver issue has been fixed
#845 [22:07] <blanche> no dice, uploading the recent crash report
#846 [22:08] <blanche> It's still the same exit code: 1
#847 [22:08] <mattym> blanche, Need the full report.
#848 [22:08] <blanche> v
#849 [22:08] <blanche> https://paste.ubuntu.com/p/TGwRmBsxrv/
#850 [22:08] <mattym> blanche, Ok, still hanging up on the same file, one moment.
#851 [22:09] <mattym> ??> blanche tools/hjt
#852 [22:09] <Absol> blanche: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#853 [22:09] <Absol> blanche: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#854 [22:13] <blanche> https://paste.ubuntu.com/p/VmjrQjr66J/
#855 [22:14] <mattym> blanche, Can you also turn off the Discord overlay.
#856 [22:15] <blanche> absolutely, I'd assume I do that through discord?
#857 [22:15] <blanche> got it
#858 [22:18] <blanche> https://paste.ubuntu.com/p/85Xts6hsKk/ made another hijack log
#859 [22:19] <mattym> blanche, There was only one other problematic thing in the report, not usually a cause for this problem, but could possibly be a 2nd hand cause.
#860 [22:19] <blanche> okay
#861 [22:19] <mattym> blanche, Uninstall Akamai Netsession from the PC, restart it, then either try the game again, or try the reinstall once more.
#862 [22:20] * blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
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#864 [22:38] * Nilexion [webchat@ip98-168-54-76.ph.ph.cox.net] has joined #minecrafthelp
#865 [22:38] <Nilexion> How to fix io.netty.channel.abstractchannel$annotatedconnectexception issue
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#867 [22:41] * Blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#868 [22:41] <Blanche> Okay I'm back, STILL nothing. I'm sending the log file now
#869 [22:42] <Blanche> https://paste.ubuntu.com/p/s28YjFVYWF/
#870 [22:42] <Blanche> at least we're getting somewhere, my minecraft now opens but will crash when I add a server
#871 [22:47] <mattym> Blanche, Can you see if trying to change a setting in options also causes a crash?
#872 [22:50] <Blanche> this time, the game crashed without going to the play page
#873 [22:51] <mattym> Blanche, Ok we will try the following, it may pick up something we are not seeing.
#874 [22:51] <mattym> ??> Blanche av/adwcleaner
#875 [22:51] <Absol> Blanche: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#876 [22:51] <Absol> Blanche: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#877 [23:03] * Alex6 [webchat@209.58.188.76] has joined #minecrafthelp
#878 [23:03] <Alex6> Hello, I'm having trouble logging into my account from the launcher. It gives the message "Could not connect to server". This is only happening on my computer and I am still able to log in on other computers.
#879 [23:04] <mattym> ??> Alex6 tools/hjt
#880 [23:04] <Absol> Alex6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#881 [23:04] <Absol> Alex6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#882 [23:05] <Alex6> Should I paste the text file here?
#883 [23:05] <mattym> Alex6, We need the link the instructions tell you to make.
#884 [23:05] * Blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#885 [23:06] <Blanche> Back from the clean up
#886 [23:06] <mattym> Blanche, Check the game again.
#887 [23:06] <Alex6> https://paste.ubuntu.com/p/p7sSMmJ9rk/
#888 [23:07] <mattym> Alex6, Are you using any VPN or Proxy software?
#889 [23:07] <Blanche> doing so at the moment. Also a detail I remembered, when I was on the server I moderate on, it kept telling me about openGL not working
#890 [23:08] <mattym> Blanche, The openGL thing was the lack of driver.
#891 [23:08] <Alex6> No.
#892 [23:08] <mattym> Blanche, The current issue is something else
#893 [23:08] * Bsheehan09 [webchat@c-68-50-234-178.hsd1.in.comcast.net] has joined #minecrafthelp
#894 [23:08] <Blanche> okay the game opened because I restart my computer, then crashed and took me back to the launcher
#895 [23:09] <Blanche> new error message! Sending it
#896 [23:09] <Bsheehan09> hello. I got an alert that my account converted to a Mojang account. I tried logging in and it says that my password is incorrect. When I try to change my password, nothing comes to my email. Does anyone have any info regarding this?
#897 [23:10] <mattym> Bsheehan09, The migration was not done by you?
#898 [23:10] <Bsheehan09> Correct, it was done by someone else
#899 [23:10] <mattym> ??> Bsheehan09 account/send-email
#900 [23:10] <Absol> Bsheehan09: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#901 [23:10] <Absol> Bsheehan09: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#902 [23:11] <Bsheehan09> To be fair, I haven't accessed my account in 2+ years but I still want to keep it
#903 [23:11] <Blanche> https://paste.ubuntu.com/p/72Bc4dpRTc/
#904 [23:11] <Bsheehan09> Thanks. I've already emailed them. Just wanted to make sure it wasn't meta
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#906 [23:13] <mattym> Blanche, Ok, I know it was just reinstalled, but lets try another go at the driver. Do you still have the download?
#907 [23:15] <Blanche> Yes, I can re-download it. To not mess anything up, do I just re-install it without uninstalling it I assume
#908 [23:15] <mattym> Blanche, No
#909 [23:15] <mattym> Blanche, When you run the installer again, choose the Custom Install option, on the next page it shows you, check the box labeled Clean Install
#910 [23:15] <mattym> Blanche, Then continue
#911 [23:19] * bcgold99 [webchat@n114-73-206-215.sbr1.nsw.optusnet.com.au] has joined #minecrafthelp
#912 [23:20] * eemo [webchat@host109-148-160-28.range109-148.btcentralplus.com] has joined #minecrafthelp
#913 [23:20] <eemo> Hello???
#914 [23:20] <bcgold99> i cant make it to the main menu of minecraft as the game continually says not responding then crashes, is there a reason why
#915 [23:20] * keag [webchat@udp120200uds.hawaiiantel.net] has joined #minecrafthelp
#916 [23:20] <mattym> ??> bcgold99 tools/hjt
#917 [23:20] <Absol> bcgold99: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#918 [23:21] <Absol> bcgold99: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#919 [23:21] <keag> Hello
#920 [23:21] <eemo> how long do password reset emails normally take?
#921 [23:21] <bcgold99> ok
#922 [23:22] <mattym> eemo, Normally immediately but it can take a while sometimes.
#923 [23:22] <mattym> eemo, Have you checked any spam/junk folders in your email?
#924 [23:22] <eemo> I've checked all my folders and it just doesn't seem to want to appear
#925 [23:22] <eemo> For some reason my password- today, has decided to just not want to work
#926 [23:23] <keag> My password reset emails aren't going to my email, and I know that I have an account connected to my email because I have the message that says my minecraft account was migrated.
#927 [23:23] <keag> Any ideas, I have checked all my folders.
#928 [23:23] <bcgold99> i have a notepad with alot of stuff on it now?
#929 [23:23] <mattym> keag, Did you Migrate the account?
#930 [23:24] <mattym> bcgold99, Read the rest of the instructions you were given.
#931 [23:24] <Alex6> I am not using any VPN or Proxy software.
#932 [23:24] <Blanche> re installed, shall I open up minecraft again?
#933 [23:24] <mattym> Blanche, Yeah.
#934 [23:25] <keag> yes, I did migrate the account
#935 [23:25] <mattym> ??> keag account/send-email
#936 [23:25] <Absol> keag: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#937 [23:25] <Absol> keag: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#938 [23:26] <mattym> eemo, If you don't receive anything within the next hour, do the same ^
#939 [23:26] <keag> Okay I just did that.
#940 [23:26] <eemo> roger
#941 [23:26] <keag> I did that before I came here*, should I just wait for a reply
#942 [23:26] <mattym> keag, Yes
#943 [23:26] * Isaac [webchat@c-98-202-109-217.hsd1.ut.comcast.net] has joined #minecrafthelp
#944 [23:27] <mattym> ??> bcgold99 av/adwcleaner
#945 [23:27] <Absol> bcgold99: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#946 [23:27] <Absol> bcgold99: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#947 [23:27] <Blanche> https://paste.ubuntu.com/p/DTM7HNTzxc/
#948 [23:27] <Blanche> I reinstalled it, and ran a clean install as you told me to
#949 [23:27] <Isaac> Hi! I had an old minecraft premium account, from before the whole mojang account change. It was tied to a gmail that has since been deleted, but the minecraft account was never migrated to a mojang account. Is there any way to recover my account based on the username, and not the previously bound email? TY
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#952 [23:28] * bcgold99 [webchat@n114-73-206-215.sbr1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
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#954 [23:30] <keag> Hey, now that I am double checking, the email stating that my minecraft account was migrated was sent at a time that I don't think I sent it at. However, I logged on the next day and saw the email that my account was migrated so I figured that it just automatically did it or something.
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#956 [23:30] <mattym> keag, Its not an automatic process, if it was not done by you, someone hacked the account. The steps are the same, wait for the reply from Mojang.
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#958 [23:31] <bcgold99> i finished the instructions i was told to do
#959 [23:31] <keag> Okay, I just thought it was weird because I hadn't logged into minecraft for probably 6 months, so the day I was going to play again, I already had a message from Mojang.
#960 [23:32] <mattym> Blanche, Hmm, I do not believe we will be able to help any further. None of the previous fixes we know of seem to be working.
#961 [23:33] <mattym> bcgold99, Try to start the game again.
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#963 [23:33] <bcgold99> it froze for maybe 3 mins, crashed, then i restarted and i loaded but crashed again
#964 [23:34] <mattym> bcgold99, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#965 [23:34] <bcgold99> how?
#966 [23:34] <Blanche> mattym what would you suggest I do? Is there anybody else I can get help from?
#967 [23:35] <mattym> Blanche, You may want to try some Nvidia forums or support resources. The file that the game is running into an issue is from the driver/software from them.
#968 [23:35] <mattym> Blanche, In the past it was caused by an error in the driver..
#969 [23:36] <mattym> Blanche, But from what I have seen, should not be occurring with the current one.
#970 [23:36] <Blanche> sure, can do. Thank you for your help.
#971 [23:36] <mattym> Blanche, Someone there may have some more troubleshooting ideas.
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#974 [23:38] <bcgold99> i disabled discord thing now what
#975 [23:38] <mattym> bcgold99, Check the game again.
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#978 [23:49] <mz9014> Hello I’ve recently lost access to my account and would like some help tog te it back. I’ve got my transaction ID but I son’t Know what to do next, thanks!
#979 [23:50] <mattym> ??> mz9014 account/send-email
#980 [23:50] <Absol> mz9014: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#981 [23:50] <Absol> mz9014: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#982 [23:50] <mz9014> Ok thankyou 😄!
#983 [23:53] <Alex6> Would anyone mind helping me fixing an issue with my login? The error I am getting when trying to login from the launcher says "Could not connect to server".
#984 [23:55] <mattym> Alex6, I will ask again, are you sure you are not using any VPN or Proxy software on the computer at all?
#985 [23:56] <Alex6> I'm quite sure I don't, but does the log say otherwise?
#986 [23:57] <mattym> Alex6, Are you on a home internet connection?
#987 [23:57] <Alex6> Yes
#988 [23:57] <mattym> Alex6, Who is the service provider?
#989 [23:58] <Alex6> HGC
#990 [23:59] <mattym> Alex6, Its possible they are using some sort of cloud system. Because the log details for when you join the channel do not match that.