#1 [00:00] <mattym> Alex6, If they are set up that way, you will need to speak with the ISP to resolve it.
#2 [00:03] <Alex6> Sorry, what is a cloud system?
#3 [00:04] <mattym> Alex6, A 3rd party system.
#4 [00:04] <Alex6> They aren't using any kind of 3rd party system.
#5 [00:06] <mattym> Alex6, The IP shown when you connect here, is one belonging to a cloud services provider, not HGC
#6 [00:06] * Panim [webchat@108-242-166-54.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#7 [00:06] <Panim> I forgot my password and when i send it to my email i never get a reply
#8 [00:06] <mattym> Alex6, So either, the ISP is routing their traffic to it. Or you have VPN or Proxy software you are not aware of.
#9 [00:07] <Alex6> Just to confirm, is 209.58.188.76 the IP used to connect here?
#10 [00:07] <mattym> Alex6, Yes
#11 [00:07] <mattym> Panim, Did you check any spam/junk folders?
#12 [00:07] <Panim> yes i have. theres nothing
#13 [00:08] <Panim> when i went on my old computer, the same email was used to last log in so its not the wrong email
#14 [00:08] <mattym> ??> Panim account/send-email
#15 [00:08] <Absol> Panim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#16 [00:08] <Absol> Panim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#17 [00:08] <Panim> okay thank you
#18 [00:08] * Panim [webchat@108-242-166-54.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#19 [00:10] <mattym> Alex6, Any chance its a work computer? Or one that is in any way set up to connect to the net through another source?
#20 [00:11] <mattym> Alex6, Can you connect here, or check the IP you get from one of the computers you mentioned the problem not happening on?
#21 [00:11] <Alex6> My bad, I just discovered that I VPN is being used
#22 [00:11] <mattym> Alex6, Disable it then try the login again.
#23 [00:11] <Alex6> Okay
#24 [00:11] <mattym> Alex6, What was the VPN software or service called?
#25 [00:13] * Alex6 [webchat@179-88-16-223-on-nets.com] has joined #minecrafthelp
#26 [00:14] <Alex6> Im back after turning off the VPN.
#27 [00:14] <Alex6> The login works when when it's off.
#28 [00:14] <mattym> Alex6, What was the VPN software or service called?
#29 [00:14] <Alex6> NordVPN
#30 [00:15] <Alex6> Is there a way to be able to login with it running?
#31 [00:15] <mattym> Alex6, No
#32 [00:15] <mattym> Alex6, Mojang blocks connections from known VPN addresses
#33 [00:16] <Alex6> Okay
#34 [00:17] <Alex6> I will put a hole in the VPN for my computer so that I can login.
#35 [00:17] <Alex6> Thanks for the help!
#36 [00:17] <mattym> Alex6, Enjoy!
#37 [00:17] * Alex6 [webchat@179-88-16-223-on-nets.com] has quit. (Client Quit)
#38 [00:21] * Blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#39 [00:21] <Blanche> Hey, is +mattym around still?
#40 [00:21] <Blanche> I figured it out
#41 [00:21] <Blanche> I had to un install player.me , some stupid streaming thing I downloaded.
#42 [00:21] <mattym> Blanche, What was up?
#43 [00:21] <Blanche> so if that happens in the future, suggest that to players haha.
#44 [00:21] <mattym> Blanche, We know about that
#45 [00:22] <mattym> Blanche, But it didnt show up in the HJT log
#46 [00:22] <Blanche> That's odd!
#47 [00:22] <mattym> Blanche, You can turn off its overlay too
#48 [00:22] <mattym> Blanche, If you want to reinstall it
#49 [00:22] <Blanche> But yes! It's all fixed now thank you for your help :)
#50 [00:22] * Blanche [webchat@CPE788df7ea56e3-CM788df7ea56e0.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#53 [00:39] * Shino [webchat@broadband.time.net.my] has joined #minecrafthelp
#54 [00:39] <Shino> Hello
#55 [00:39] <Shino> I have this problem
#56 [00:40] <Shino> Failed to download file. brigadier-1.0.14.jar
#57 [00:40] <Shino> so I cant download latest patch
#58 [00:40] <mattym> ??> Shino error/download
#59 [00:40] <Absol> Shino: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#60 [00:41] <Shino> I've checked those already
#61 [00:41] <mattym> ??> Shino tools/hjt
#62 [00:41] <Absol> Shino: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [00:41] <Absol> Shino: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [00:43] <Shino> Does it literally take like 20 secs
#65 [00:43] <Shino> or did i do something wrong
#66 [00:43] <mattym> Shino, It can be fast
#67 [00:44] <Shino> https://paste.ubuntu.com/p/zZGTCMTSpw/
#68 [00:44] <Shino> Is this correct
#69 [00:47] <mattym> One sec
#70 [00:48] <mattym> ??> Shino av/adwcleaner
#71 [00:48] <Absol> Shino: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#72 [00:48] <Absol> Shino: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#73 [00:50] <Shino> Alright
#74 [00:54] * Shino [webchat@broadband.time.net.my] has joined #minecrafthelp
#75 [00:54] <Shino> I'm back
#76 [00:54] <Shino> done
#77 [00:54] <Shino> cleaning
#78 [00:55] <Capfan67> Shino, See if minecraft runs now.
#79 [00:57] <Shino> Still error
#80 [00:57] <Shino> https://paste.ubuntu.com/p/F7Sq3TNzpV/
#81 [01:00] <Capfan67> Shino, If you click on this link, does a download begin? https://libraries.minecraft.net/com/mojang/brigadier/1.0.14/brigadier-1.0.14.jar
#82 [01:00] <Capfan67> Shino, If not, what error do you get?
#83 [01:07] <Shino> This site cant be reached
#84 [01:07] <Shino> libraries.minecraft.net took too long to respond.
#85 [01:08] <Capfan67> I don't see any other software on your computer that should block access to Mojang's servers. Have you tried cycling your router?
#86 [01:09] <Capfan67> Shino, Also, are you using a VPN or Proxy service?
#87 [01:10] * Meep [uid44664@id-44664.charlton.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#88 [01:12] <Shino> Umm
#89 [01:13] <Shino> Will the 8.8.8.8 google DNS thing cause a problem?
#90 [01:13] <Capfan67> Shino, Googles public DNS should work fine.
#91 [01:18] <Shino> Yeah I'm not vpn or proxy then
#92 [01:18] <Shino> using*
#93 [01:25] <Shino> Can I just skip this update and play?
#94 [01:47] * thelounge48 [webchat@c-76-116-35-117.hsd1.nj.comcast.net] has joined #minecrafthelp
#95 [01:47] * Espercorn kicked thelounge48 from #minecrafthelp (Reason: helounge48 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#96 [02:50] * PixelsGamers [webchat@187-254-6-198-cable.cybercable.net.mx] has joined #minecrafthelp
#97 [02:50] <PixelsGamers> Hola
#98 [02:51] <PixelsGamers> Mi Launcher No Me Deja Logear Minecraft Por 1 Crash Report
#99 [02:51] * Shino [webchat@broadband.time.net.my] has quit. (Quit: webchat.esper.net)
#100 [03:03] * Furkoo [webchat@host-176-33-233-235.reverse.superonline.net] has joined #minecrafthelp
#101 [03:03] <Furkoo> hi
#102 [03:04] <Furkoo> i need to help
#103 [03:09] * PixelsGamers [webchat@187-254-6-198-cable.cybercable.net.mx] has quit. (Quit: webchat.esper.net)
#104 [03:19] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#105 [03:22] * Furkoo [webchat@176.88.71.23] has joined #minecrafthelp
#106 [03:22] <Furkoo> i need help
#107 [03:49] <Greymagic27> Furkoo, Hi!
#108 [03:49] <Greymagic27> What's the issue?
#109 [03:58] * nicktlua [webchat@ip56546030.speed.planet.nl] has joined #minecrafthelp
#110 [04:00] <nicktlua> Hello. I have a problem running minecraft with my GPU. The game is working (I can enter a world and destroy blocks), but I only see a white screen
#111 [04:02] <nicktlua> here is a more detailed explanation with a link to dxdiag: https://www.minecraftforum.net/forums/support/java-edition-support/2943319-cant-play-minecraft-with-gpu-white-screen
#112 [04:11] * azra_znp [webchat@ipservice-092-217-110-155.092.217.pools.vodafone-ip.de] has joined #minecrafthelp
#113 [04:48] * azra_znp [webchat@ipservice-092-217-110-155.092.217.pools.vodafone-ip.de] has joined #minecrafthelp
#114 [04:54] * Tanli [webchat@ip-78-45-29-206.net.upcbroadband.cz] has joined #minecrafthelp
#115 [04:54] <Tanli> Hello, I can not login to my account even though I was able to do it like an hour ago. Now it says that my email or password is incorrect
#116 [04:55] <Greymagic27> Tanli, Have you tried resetting your password?
#117 [04:56] * boblol37 [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#118 [04:56] <Tanli> So I tried to reset password using the provided link and I did not receive the email with this option, even though I checked the right email adress and to make sure I checked all other emails which I used in past years.
#119 [04:56] <Greymagic27> Tanli, Alright, You'll need to send mojang an email then:
#120 [04:56] <Greymagic27> ??> Tanli mojang/email
#121 [04:56] <Absol> Tanli: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#122 [04:56] <Absol> Tanli: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#123 [04:57] <boblol37> when i try to login it says alt-token expired or invalid
#124 [04:57] <azra_znp> hello :D I was already here yesterday and got the steps done and one of you was recommended to download malwarebyte because my old virus protection program was quite bad and I wanted to ask what else I could do because my minecraft still crashes when i join in a server
#125 [04:57] <boblol37> pls help
#126 [04:57] <Greymagic27> azra_znp, Can you send the new crash report?
#127 [04:58] <Greymagic27> boblol37, Have you been using mcleaks?
#128 [04:58] <Tanli> I did sent them email. The whole problem started when I tried to provide my son some kind of "parental check" or something (which was surprisingly charged, even though we both have minecraft legally bought for more than 5 years)
#129 [04:58] <Greymagic27> Tanli, Did you get round that?
#130 [04:59] <Tanli> After that I got the option to download MC launcher here on my computer, but nothing changed at his computer in the next room
#131 [04:59] <Greymagic27> Tanli, Have you send mojang an email about the problem?
#132 [04:59] * jht [webchat@37-219-173-200.nat.bb.dnainternet.fi] has joined #minecrafthelp
#133 [05:00] <Tanli> So I repeated whole process again, paid again ofcourse and then I was not able to login back to my Account
#134 [05:00] <Greymagic27> Alright, If you've sent mojang an email you'll need to wait for a reply from them
#135 [05:00] <Tanli> yes, I did and some bot replyied me to ask here
#136 [05:00] <boblol37> what is mcleaks?
#137 [05:01] <azra_znp> how can I send you the log of the crash?
#138 [05:01] <Greymagic27> ??> azra_znp launcher/log
#139 [05:01] <Absol> azra_znp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#140 [05:02] <Tanli> Most solition-videos talk about MCleaks but i have never used that. I just wanted to log in to a game that I play for 8 years and which I paid for but because of all this stuff about account problems and migrating accounts etc. I am unable to play it and FORCED to wait SEVERAL HOURS?
#141 [05:02] <Greymagic27> boblol37, What launcher are you using?
#142 [05:02] <jht> my mine keeps crashing when i start playing it
#143 [05:02] <Greymagic27> ??> jht launcher/log
#144 [05:02] <Absol> jht: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#145 [05:03] <Tanli> I am sorry, but I am so mad and angry atm. and now I fully understand people pirating warez illegal copies and versions of the game.
#146 [05:03] <boblol37> the launcher from minecraft.net
#147 [05:03] <Greymagic27> Tanli, That's fine, I'd be angry as well if I couldn't log in :P
#148 [05:03] * Dutchquality [webchat@ip4da35f13.direct-adsl.nl] has joined #minecrafthelp
#149 [05:04] <Greymagic27> ??> boblol37 tools/hjt
#150 [05:04] <Absol> boblol37: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#151 [05:04] <Absol> boblol37: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#152 [05:04] * jht [webchat@37-219-173-200.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#153 [05:04] <Tanli> BTW how can I retrieve some ID of buying the game or whatever that is all "support" articles talk about, if I do not have that email from those 8 years before and I got the game bought by somebody else as a gift for me, so I do not have access to paypal of that person?
#154 [05:05] <Greymagic27> ??> Tanli account/trans-id
#155 [05:05] <Absol> Tanli: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#156 [05:05] * boblol37 [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#157 [05:05] <Dutchquality> I have lost my password and on my mail I do not get a link> this is indicated. Could you help?
#158 [05:06] <Tanli> Greymagic, I cannot login, how am I going to get to Account section then?
#159 [05:06] <Greymagic27> Tanli, Contact mojang with the transaction ID, only they can help with account issues
#160 [05:06] <Greymagic27> ??> Dutchquality account/send-email
#161 [05:06] <Tanli> I read all that, I am trying to fix this stupid problem for two hours already, didn't find solution there
#162 [05:06] <Absol> Dutchquality: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#163 [05:06] <Absol> Dutchquality: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#164 [05:07] <Tanli> That parental check is only for download option?
#165 [05:07] <Dutchquality> I no longer have my Transaction ID and / or gift code.
#166 [05:07] <Greymagic27> ??> Dutchquality account/trans-id
#167 [05:07] <Absol> Dutchquality: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#168 [05:09] <azra_znp> https://paste.ubuntu.com/p/9fTbN57WKB/
#169 [05:09] <Tanli> And if my game copy was given to me as a gift so I cannot contact paypall, then HOW?
#170 [05:10] <Greymagic27> Tanli, Ask mojang for other verification methods
#171 [05:10] <Greymagic27> azra_znp, Yea, that's a funny one. So far I can't find a fix for it :/
#172 [05:11] <Tanli> So I should write some email to freaking company? Sure, that might help... to log in next month. :(
#173 [05:11] <Greymagic27> Tanli, We can't help with account issues, only they can
#174 [05:11] * Tanli [webchat@ip-78-45-29-206.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#175 [05:13] <azra_znp> Oh okay, anyway thank you very much:)
#176 [05:13] <Greymagic27> azra_znp, Your weclome, I'll try to find a fix :P
#177 [05:14] * azra_znp [webchat@ipservice-092-217-110-155.092.217.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#178 [05:16] * nicktlua [webchat@ip56546030.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#179 [05:16] * boblol37 [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#180 [05:17] <boblol37> my launcher can´t conect to mojang server
#181 [05:17] <Greymagic27> ??> boblol37 tools/hjt
#182 [05:17] <Absol> boblol37: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#183 [05:17] <Absol> boblol37: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#184 [05:20] <boblol37> uploade is done
#185 [05:21] <boblol37> and now?
#186 [05:21] <Greymagic27> boblol37, Once you've downloaded it and followed the steps please sent the paste.ubuntu.com link here
#187 [05:21] <boblol37> https://paste.ubuntu.com/p/yHWRnKqqW7/
#188 [05:22] <Greymagic27> ??> boblol37 info/mcleaks
#189 [05:22] <Absol> boblol37: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#190 [05:22] <Absol> boblol37: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#191 [05:22] <Greymagic27> ??> boblol37 win/hosts/edit
#192 [05:22] <Absol> boblol37: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#193 [05:22] <Absol> boblol37: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#194 [05:33] <boblol37> every thing done butt still nothing
#195 [05:41] * sebiftw [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#196 [05:43] <sebiftw> i bought a minecraft card activated it and it says alt-token expired or not valid
#197 [05:45] * Furkoo [webchat@176.88.71.23] has quit. (Quit: webchat.esper.net)
#198 [05:46] * John [webchat@20.152.148.122.sta.dodo.net.au] has joined #minecrafthelp
#199 [05:46] <John> Hello
#200 [05:47] <sebiftw> i bought a minecraft card activated it and it says alt-token expired or not valid
#201 [05:47] <John> i cant see my friend's minecraft lan game
#202 [05:47] <John> one of us is using ethernet and i'm using wifi but it worked yesterday
#203 [05:49] <John> when i try join with direct connect it says io.netty.channel.abstractchannel$annotatedconnectexception
#204 [05:49] <John> this website told me to going into cmd and type ipconfig
#205 [05:49] <John> i even did ipconfig flush
#206 [05:50] * sebiftw [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#207 [05:51] * sebiftw [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has joined #minecrafthelp
#208 [05:51] <sebiftw> i bought a minecraft card yesterday activated it and it says alt-token expired or not valid
#209 [05:52] <sebiftw> when i try to login
#210 [05:52] <urielsalis> ??> sebiftw info/mcleaks
#211 [05:52] <Absol> sebiftw: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#212 [05:52] <Absol> sebiftw: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#213 [05:52] <urielsalis> ??> sebiftw win/hosts/edit
#214 [05:52] <Absol> sebiftw: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#215 [05:52] <Absol> sebiftw: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#216 [05:53] <sebiftw> i have allready done this all
#217 [05:53] <urielsalis> apparently not as you still sending your credentials to mcleaks instead of Mojna
#218 [05:53] <urielsalis> Mojang
#219 [05:54] <sebiftw> how can i change that
#220 [05:55] <sebiftw> mcleaks is uninstalled
#221 [05:56] <urielsalis> sebiftw, following the instructions absol gave you
#222 [05:57] * sebiftw [webchat@dslb-088-077-223-245.088.077.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#223 [06:00] * NeedEverything [webchat@209.51-174-39.customer.lyse.net] has joined #minecrafthelp
#224 [06:00] <NeedEverything> I cant log in!
#225 [06:02] * Tanli [webchat@ip-78-45-29-206.net.upcbroadband.cz] has joined #minecrafthelp
#226 [06:04] <NeedEverything> AHHH
#227 [06:04] * NeedEverything [webchat@209.51-174-39.customer.lyse.net] has quit. (Client Quit)
#228 [06:05] <Tanli> Hello once again. Can you provide me with an email adress, where should I write for help, because I am not able to login ("wrong credentials" - I am sure they are not wrong), not receiving reset password email and "Oops, an error prevented us from verifying your credentials. The server encountered an unexpected condition which preveted it from fulf
#229 [06:05] <Tanli> illing the request"
#230 [06:14] <Tanli> Hello once again. Can you provide me with an email adress, where should I write for help, because I am not able to login ("wrong credentials" - I am sure they are not wrong), not receiving reset password email and "Oops, an error prevented us from verifying your credentials. The server encountered an unexpected condition which preveted it from ful
#231 [06:14] <Tanli> filling the request"
#232 [06:21] <Andrio> ??> Tanli tools/HJT
#233 [06:21] <Absol> Tanli: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [06:21] <Absol> Tanli: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [06:24] <Tanli> never used this, how to send the link?
#236 [06:29] <Andrio> Tanli, just paste it into the chat.
#237 [06:30] <Tanli> i cant find the "link"
#238 [06:30] <Tanli> i pasted all the text to that window, but where is the link?
#239 [06:30] * kfc [webchat@109.177.144.146] has joined #minecrafthelp
#240 [06:31] <kfc> my minecraft launcher cant start on any version because it gets stuck on downloading .lang folders
#241 [06:31] <Tanli> nothing changed in the adress of the site, so that is not it, right?
#242 [06:31] <Andrio> ??> Tanli paste
#243 [06:31] <Absol> Tanli: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#244 [06:32] <Tanli> https://paste.ubuntu.com/
#245 [06:32] <Tanli> it doesnt take me anywhere
#246 [06:32] <Tanli> it like refreshes and the text stays in the textbox
#247 [06:32] <Andrio> Tanli, you need to fill the form in completely and then click the Paste button
#248 [06:32] <Tanli> https://paste.ubuntu.com/p/r5p39RzQnY/
#249 [06:32] <Tanli> got it, sorry
#250 [06:33] <Andrio> Tanli, can you log in at https://account.mojang.com/ ?
#251 [06:34] <Tanli> I can not, it says that my email or password is incorrect
#252 [06:35] <Andrio> Tanli, did you check your spam folder?
#253 [06:35] <Tanli> yes
#254 [06:35] <kfc> my minecraft launcher cant start on any version because it gets stuck on downloading .lang files
#255 [06:36] <Andrio> ??> Tanli account/send-email
#256 [06:36] <Absol> Tanli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#257 [06:36] <Absol> Tanli: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#258 [06:36] <Andrio> ??> kfc tools/HJT
#259 [06:36] <Absol> kfc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#260 [06:36] <Absol> kfc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#261 [06:37] <Tanli> i do not have Transaction ID since I got the game as a gift many years ago. I do not have that old mail neither access to paypal of the person who gave it to me.
#262 [06:39] <Andrio> oh
#263 [06:40] <kfc> https://paste.ubuntu.com/p/M2Rb4B7QVk/
#264 [06:40] <kfc> hope it helps
#265 [06:42] <Andrio> kfc, does the error message give any more details?
#266 [06:42] <Andrio> kfc, also, have you tried downloading the game without using a VPN?
#267 [06:43] <kfc> the vpn is off i belive
#268 [06:43] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#269 [06:43] <Andrio> mm
#270 [06:44] <kfc> https://paste.ubuntu.com/p/YbRwBhtRmK/ this is the minecraft error message
#271 [06:44] <kfc> https://paste.ubuntu.com/p/BmtHmgFgS5/ this is the launchers log
#272 [06:47] * Tanli [webchat@ip-78-45-29-206.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#273 [06:47] <Andrio> hm
#274 [06:48] <Andrio> kfc, how many times have you tried downloading the game?
#275 [06:48] <kfc> uncountable
#276 [06:48] <kfc> the same result every time
#277 [06:48] <kfc> a .lang folder or a .json folder couldnt be downloaded
#278 [06:49] <Andrio> mm
#279 [07:00] <kfc> i downloaded something from the link from the minecraft error message but not sure what to do with it
#280 [07:02] * kaja [webchat@105.155.67.58] has joined #minecrafthelp
#281 [07:02] <kaja> pleas help me I dont know why my account have been banned
#282 [07:03] <urielsalis> kaja, what do you mean?
#283 [07:05] <kaja> One person entered my account at Minecraft Game so that he caused me a banned From my account
#284 [07:06] <urielsalis> kaja, banned from where? what message you get?
#285 [07:07] * _SweateR_ [webchat@2.133.183.249.megaline.telecom.kz] has joined #minecrafthelp
#286 [07:08] <kaja> Blocked from my account
#287 [07:08] <kaja> Whenever I try to access my account they say that my password or mail is wrong
#288 [07:08] <_SweateR_> hi. i have mail but not passsword
#289 [07:08] <_SweateR_> can someone helm me?
#290 [07:10] <kaja> this is my mail : Yors.abdo@gmail.com
#291 [07:10] <urielsalis> ??> kaja account/send-email
#292 [07:10] <Absol> kaja: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [07:10] <Absol> kaja: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#294 [07:11] <kaja> ok
#295 [07:11] <kaja> thanks
#296 [07:11] <kaja> :D
#297 [07:11] <kfc> @andrio any news on my situation?
#298 [07:12] <_SweateR_> My account just was steeled!!!
#299 [07:12] * _SweateR_ is now known as Reycam
#300 [07:14] <Andrio> Steel yourself?
#301 [07:14] <Andrio> ??> Reycam account/hacked
#302 [07:14] <Absol> Reycam: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#303 [07:14] <Absol> Reycam: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#304 [07:14] <Andrio> kfc, may be worth running a malware scan; I don't see any particular problem though
#305 [07:14] <Andrio> kfc, also that can be caused by an unstable Internet connection
#306 [07:14] <kfc> alright if you say so
#307 [07:14] <Andrio> ??> kfc AV/ADWCleaner
#308 [07:14] <Absol> kfc: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#309 [07:14] <Absol> kfc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#310 [07:16] * kfc [webchat@109.177.144.146] has quit. (Quit: webchat.esper.net)
#311 [07:18] * Reycam [webchat@2.133.183.249.megaline.telecom.kz] has quit. (Quit: webchat.esper.net)
#312 [07:23] * kfc [webchat@109.177.144.146] has joined #minecrafthelp
#313 [07:25] <kfc> Andrio its still happening
#314 [07:25] * kfc [webchat@109.177.144.146] has quit. (Client Quit)
#315 [07:28] * kfc [webchat@109.177.144.146] has joined #minecrafthelp
#316 [07:28] <kfc> minecraft still wont open andrio
#317 [07:28] <Andrio> mm
#318 [07:28] <kfc> Unable to download https://resources.download.minecraft.net/2b/2b42e5718e6185ff70602a412e7559aa5ec7da9f to C:/Users\ASUS08\AppData\Roaming\.minecraft\assets\objects\2b/2b42e5718e6185ff70602a412e7559aa5ec7da9f
#319 [07:41] * aze [webchat@cable-77-77-240-179.dynamic.telemach.ba] has joined #minecrafthelp
#320 [07:43] * golden [webchat@cpc1-orpi4-2-0-cust975.know.cable.virginm.net] has joined #minecrafthelp
#321 [07:43] * aze [webchat@cable-77-77-240-179.dynamic.telemach.ba] has quit. (Client Quit)
#322 [07:48] <golden> hi.trying to launch the game and it says there is an error
#323 [07:49] <Greymagic27> golden, Hi!
#324 [07:49] <Greymagic27> What's the error?
#325 [07:49] <golden> it says that in the files the existance of the agme is fake
#326 [07:49] <Greymagic27> golden, Can you send the full error in paste.ubuntu.com?
#327 [07:50] <kfc> andrio what do i do?
#328 [07:54] <Greymagic27> ??> kfc tools/hjt
#329 [07:54] <Absol> kfc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [07:54] <Absol> kfc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [07:55] <kfc> https://paste.ubuntu.com/p/q5FcQz8w4H/
#332 [08:00] <golden> https://paste.ubuntu.com/p/Rrr4hYfvry/
#333 [08:03] * Armi2345 [webchat@86-122-131-167.rdsnet.ro] has joined #minecrafthelp
#334 [08:05] <Armi2345> Hi yesterday i connected to a server my friends hosts through hamachi and it worked just fine , but today I am getting an error io.netty.channel.AbstractChannel$AnnotatedConnectException:Connection timed out:no further information, can anybody pls hel me fix this?
#335 [08:06] <golden> hello I am trying to launch minecraft and I am getting an error https://paste.ubuntu.com/p/Rrr4hYfvry/
#336 [08:07] <kfc> golden i think your directory file is different
#337 [08:07] <kfc> to where your actual game files are
#338 [08:07] <golden> how do I fix it
#339 [08:08] <kfc> well im not sure lol
#340 [08:08] <kfc> id say look around for where your game files are
#341 [08:08] <Andrio> golden, do you know where your Application Data directory is supposed to be?
#342 [08:08] <Andrio> ??> Armi2345 net/Hamachi
#343 [08:08] <Absol> Armi2345: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#344 [08:08] <Absol> Armi2345: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#345 [08:08] <golden> no
#346 [08:09] <Andrio> golden, can you find the D:/Users\rytis\AppData\Roaming\.minecraft directory?
#347 [08:09] <golden> i know where I saved the game
#348 [08:09] <Andrio> golden, where did you save it?
#349 [08:10] <golden> I made anew file
#350 [08:12] <golden> where do I look to fix the issue
#351 [08:13] <Andrio> golden, if D:\Users\rytis\AppData\Roaming\ isn't already there, you can create the folder or try to tell the launcher to put the game somewhere else.
#352 [08:14] <kfc> andrio any idea on what i should do about my problem
#353 [08:14] <golden> I found game directionary
#354 [08:14] <Andrio> kfc, I'm not sure what else would cause that; sorry
#355 [08:15] <kfc> well crap
#356 [08:15] <Andrio> golden, where's that one?
#357 [08:15] <kfc> do you know where i can seek help then?
#358 [08:17] <Andrio> kfc, either here or on the Minecraft Forums
#359 [08:18] <kfc> oh yeah i forgot to mention that some versions work
#360 [08:18] <kfc> for example 1.13.2 will work and some modded profiles will work
#361 [08:18] <kfc> with forge
#362 [08:19] * kfc [webchat@109.177.144.146] has quit. (Quit: webchat.esper.net)
#363 [08:20] <golden> thnx for the help. I fixed it
#364 [08:22] <Andrio> no problem.
#365 [08:43] * druma [webchat@42-2-217-165.static.netvigator.com] has joined #minecrafthelp
#366 [08:43] <druma> hello?
#367 [08:43] <druma> Hi, My account was recently deactivated and i do not have a transaction id to retrieve it
#368 [09:06] * Antolito181 [webchat@187.red.82.37.46.procono.es] has joined #minecrafthelp
#369 [09:06] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#370 [09:07] <Antolito181> I changed to old launcher but I don't know how to change it again, I want the newest one
#371 [09:07] <bennes2004> for the minecraft demo is there only a 32 bit version?
#372 [09:07] <bennes2004> ?
#373 [09:08] <Andrio> bennes2004, if you are running a 64-bit operating system, it should use 64-bit Java.
#374 [09:08] <Andrio> Antolito181, get it from https://minecraft.net/download
#375 [09:08] <bennes2004> i downloaded the demo and the fps was horrible and i checked the task manager and it says i have 32 bit lanucher
#376 [09:08] * Extreme_ [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 202 seconds)
#377 [09:09] <bennes2004> how do i get the 64 bit launcher for the demo?
#378 [09:09] <Andrio> bennes2004, that doesn't mean it's using 32-bit Java
#379 [09:09] * Antolito181 [webchat@187.red.82.37.46.procono.es] has quit. (Client Quit)
#380 [09:09] <bennes2004> are you sure?
#381 [09:10] <Andrio> bennes2004, yes
#382 [09:10] <bennes2004> my laptop can run windows 10 version but not java, and on the support page it syas the fps mmay be low due to mis match bit
#383 [09:10] <Andrio> mm
#384 [09:11] <Andrio> I'm not sure whether that has a 32- or 64-bit version
#385 [09:11] <bennes2004> 64
#386 [09:12] * Extreme_ [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#387 [09:13] * Moataz [webchat@bzq-79-177-39-71.red.bezeqint.net] has joined #minecrafthelp
#388 [09:13] <Moataz> hi
#389 [09:13] <Moataz> my
#390 [09:13] <Moataz> i lost my account by hacked
#391 [09:13] * Flatt [webchat@a85-138-218-248.cpe.netcabo.pt] has joined #minecrafthelp
#392 [09:14] <Moataz> can u help me ?
#393 [09:15] <Andrio> ??> Moataz account/hacked
#394 [09:15] <Absol> Moataz: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#395 [09:15] <Absol> Moataz: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#396 [09:15] <bennes2004> andrio yes its 64 bit for windows 10
#397 [09:15] <bennes2004> it basically has the same system requirements
#398 [09:15] * Extreme_ [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 202 seconds)
#399 [09:16] <bennes2004> and w10 runs perfectly fine but the java demo is slow and it says 32 bit
#400 [09:16] <bennes2004> so there is no 64 bit demo>
#401 [09:16] <bennes2004> ?
#402 [09:16] <bennes2004> ?
#403 [09:17] * Flatt [webchat@a85-138-218-248.cpe.netcabo.pt] has left #minecrafthelp
#404 [09:19] * RoleplayRyan [webchat@pool-100-16-11-98.bltmmd.fios.verizon.net] has joined #minecrafthelp
#405 [09:20] * bennes2004 [webchat@89.45.245.31] has quit. (Quit: webchat.esper.net)
#406 [09:20] <RoleplayRyan> When playing Minecraft: Java Edition. I noticed I had four days left on my realm. What I normally did was close the realm but I never took the time to find out if it paused the subscription from expiring.
#407 [09:21] * Heuni [webchat@27.35.99.251] has joined #minecrafthelp
#408 [09:22] * Xioaia [webchat@host-208-114-92-141.vyvebroadband.net] has joined #minecrafthelp
#409 [09:23] * Extreme_ [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#410 [09:24] <Xioaia> When I log into a server like Snapcraft or something like that, my fps will always be at 0. and ive tried removing other installations to clear things out, ive reset so may times, and I don't know what to do.
#411 [09:24] * golden [webchat@cpc1-orpi4-2-0-cust975.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#412 [09:24] <Moataz> Do you read any history tickets ??
#413 [09:25] <Xioaia> no?
#414 [09:26] <Heuni> Hi, i asked you refund. But now, i do not want refund. i'm sorry.
#415 [09:26] <Heuni> i made you cumbersome.
#416 [09:26] <Greymagic27> Moataz, If your account has been hacked, you need to send a email to mojang:
#417 [09:26] <Moataz> When to read tickets 02/01/2019
#418 [09:27] <Moataz> They were sent and they did not answer me
#419 [09:27] * Heuni [webchat@27.35.99.251] has quit. (Quit: webchat.esper.net)
#420 [09:29] <Greymagic27> Moataz, It will take some time due to the holiday backlog
#421 [09:31] * Xioaia [webchat@host-208-114-92-141.vyvebroadband.net] has quit. (Quit: webchat.esper.net)
#422 [09:32] <Moataz> I sent it on 02/01/2019
#423 [09:32] * kondrafm [webchat@pool-119-85.ptcomm.ru] has joined #minecrafthelp
#424 [09:35] <kondrafm> Hi! Who knows how set biome size in Bedrock edition (Win10), is it possible through game fies or mods?
#425 [09:36] * Extreme_ [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 202 seconds)
#426 [09:42] * Extreme_ [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#427 [09:46] * Moataz [webchat@bzq-79-177-39-71.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#428 [09:54] * lily [webchat@78-22-216-13.access.telenet.be] has joined #minecrafthelp
#429 [09:55] <lily> kan ik met je spelen
#430 [09:55] <lily> xander
#431 [09:55] <Greymagic27> ??> lily lang/de
#432 [09:55] <Absol> lily: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#433 [09:56] * lily [webchat@78-22-216-13.access.telenet.be] has quit. (Client Quit)
#434 [09:56] * Lord_of_Life [~Lord@77.28.222.53] has quit. (Ping timeout: 180 seconds)
#435 [09:57] * Lord_of_Life [~Lord@77.28.218.98] has joined #minecrafthelp
#436 [10:01] * ZM55 [webchat@c-73-211-89-42.hsd1.il.comcast.net] has joined #minecrafthelp
#437 [10:02] <ZM55> Hello. I've recently tried to purchase a Minecraft Realms account, and I've exhausted my options trying to find a way to actually do it. My debit card is blocked from international purchases, but my credit card/paypal are not, and I am still being given the "Error! Problem processing this payment, try again later."
#438 [10:02] <ZM55> Is there a server issue with Mojang at the moment?
#439 [10:12] * huskies [webchat@89-166-33-42.bb.dnainternet.fi] has joined #minecrafthelp
#440 [10:12] * huskies [webchat@89-166-33-42.bb.dnainternet.fi] has quit. (Client Quit)
#441 [10:25] * Dare [webchat@cpe-67-240-72-222.nycap.res.rr.com] has joined #minecrafthelp
#442 [10:25] <Dare> What do i do if mojang is no longer sending me account password reset emails?
#443 [10:31] * MadeByRavi [webchat@524B75E2.cm-4-4b.dynamic.ziggo.nl] has joined #minecrafthelp
#444 [10:31] <MadeByRavi> Hello
#445 [10:31] <MadeByRavi> Can someone help me?
#446 [10:32] <MadeByRavi> Hello?
#447 [10:32] <Greymagic27> MadeByRavi, Hi!
#448 [10:32] <Greymagic27> How can we help?
#449 [10:32] <MadeByRavi> Hi
#450 [10:33] <MadeByRavi> You don't have @ in front of your name
#451 [10:33] <Greymagic27> Dare, Check this page: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#452 [10:33] <Greymagic27> MadeByRavi, No I don't. I'm not a trusted member or an operator. I just come here and give support
#453 [10:33] <MadeByRavi> Well, I can't start up my minecraft anymore
#454 [10:33] <Greymagic27> What happens when you try?
#455 [10:34] <MadeByRavi> First i had a problem with joining servers
#456 [10:34] <MadeByRavi> Ill send u
#457 [10:34] <MadeByRavi> Pad: C:/Users\Ravi\AppData\Roaming\.minecraft\versions\1.8.9/1.8.9.jar
#458 [10:34] <MadeByRavi> Bestaat: false
#459 [10:34] <MadeByRavi> This is what it says
#460 [10:34] <Greymagic27> ??> MadeByRavi tools/hjt
#461 [10:34] <Absol> MadeByRavi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#462 [10:34] <Absol> MadeByRavi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#463 [10:35] <MadeByRavi> Okay 1 sec
#464 [10:35] <MadeByRavi> System scan?
#465 [10:35] <MadeByRavi> Log file?
#466 [10:35] <MadeByRavi> What do i have to do?
#467 [10:36] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [10:36] * ixahmed_ [webchat@host-197.61.200.39.tedata.net] has joined #minecrafthelp
#469 [10:36] <ixahmed_> heloo
#470 [10:36] <Greymagic27> ixahmed_, Hi!
#471 [10:36] <ixahmed_> what is this?
#472 [10:37] <Greymagic27> This is minecrafthelpIRC. It's a support channel for minecraft
#473 [10:37] <ixahmed_> oh .. k
#474 [10:37] <ixahmed_> i cant rest my password
#475 [10:37] <MadeByRavi> I cant copy it
#476 [10:37] <Greymagic27> MadeByRavi, Are you trying to copy it all into this channel?
#477 [10:37] <MadeByRavi> No
#478 [10:37] <Greymagic27> ixahmed_, What happens when you try?
#479 [10:37] <MadeByRavi> In that pastebin
#480 [10:38] <Greymagic27> MadeByRavi, Highlight everything and then press CTRL + C
#481 [10:38] <MadeByRavi> I copied and pasted it
#482 [10:38] <MadeByRavi> What now?
#483 [10:38] <ixahmed_> I waited more than 15 minutes for a password recovery message and did not come
#484 [10:38] <Greymagic27> Send the link here MadeByRavi
#485 [10:38] <Greymagic27> ixahmed_, Check this page: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#486 [10:39] <MadeByRavi> https://paste.ubuntu.com/p/Vdd6MvhqQs/
#487 [10:39] <kondrafm> Hi! Who knows how set biome size in Bedrock edition (Win10), is it possible through game fies or mods?
#488 [10:39] <ixahmed_> What should I do
#489 [10:39] <Greymagic27> ixahmed_, Read the article I sent you
#490 [10:40] <Greymagic27> ??> MadeByRavi av/adwcleaner
#491 [10:40] <Absol> MadeByRavi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#492 [10:40] <Absol> MadeByRavi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#493 [10:41] <Greymagic27> ??> MadeByRavi av/norton
#494 [10:41] <Absol> MadeByRavi: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#495 [10:41] <Greymagic27> ??> MadeByRavi av/mcafee
#496 [10:41] <Absol> MadeByRavi: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#497 [10:41] <Absol> MadeByRavi: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#498 [10:41] <Greymagic27> ??> MadeByRavi av/mcafee/uninstall
#499 [10:41] <Absol> MadeByRavi: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#500 [10:41] <ixahmed_> i was move the cape the theAccount dont work and cant rest it
#501 [10:41] <Greymagic27> ??> ixahmed_ mojang/email
#502 [10:41] <ixahmed_> then*
#503 [10:41] <Absol> ixahmed_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#504 [10:41] <Absol> ixahmed_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#506 [10:44] <ixahmed_> i do all of this but cant get rest password Message
#507 [10:44] <ixahmed_> can u help me plz?
#508 [10:44] <Greymagic27> ixahmed_, Contact mojang with the link above
#509 [10:45] <ixahmed_> k thx .... by
#510 [10:45] <Greymagic27> Bye, Good luck
#511 [10:48] * ixahmed_ [webchat@host-197.61.200.39.tedata.net] has quit. (Quit: webchat.esper.net)
#512 [10:50] * MadeByRavi [webchat@524B75E2.cm-4-4b.dynamic.ziggo.nl] has joined #minecrafthelp
#513 [10:50] <MadeByRavi> Hey
#514 [10:50] <MadeByRavi> Im back
#515 [10:50] <MadeByRavi> What do i do now?
#516 [10:50] <Greymagic27> MadeByRavi, Alright, Did you follow the norton and the adwcleaner steps?
#517 [10:50] <MadeByRavi> Eh?
#518 [10:50] <MadeByRavi> Norton?
#519 [10:50] <Greymagic27> ??> MadeByRavi av/norton
#520 [10:50] <Absol> MadeByRavi: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#521 [10:50] <MadeByRavi> I did restart my pc
#522 [10:51] <MadeByRavi> Where do i uninstall norton?
#523 [10:51] <Greymagic27> In control panel, change or uninstall a program
#524 [10:52] <MadeByRavi> Eh
#525 [10:52] <MadeByRavi> Cant find it
#526 [10:52] <MadeByRavi> But Norton is not the problem, Because i have it really long
#527 [10:52] <MadeByRavi> and i never crashed or anything because of it
#528 [10:53] <Greymagic27> MadeByRavi, Try to launch minecraft
#529 [10:53] <MadeByRavi> The only files i have in .minecraft are: ''Assets'' ''Launcher_Log'' ''Launcher_Profiles''
#530 [10:53] <MadeByRavi> And when i try to launch it says that it couldn't download the version
#531 [10:54] * Dare [webchat@cpe-67-240-72-222.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#532 [10:54] <Greymagic27> ??> MadeByRavi av/mcafee
#533 [10:54] <Absol> MadeByRavi: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#534 [10:54] <Absol> MadeByRavi: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#535 [10:54] <Greymagic27> ??> MadeByRavi av/mcafee/uninstall
#536 [10:54] <Absol> MadeByRavi: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#537 [10:55] <MadeByRavi> The only files i have in .minecraft are: ''Assets'' ''Launcher_Log'' ''Launcher_Profiles''
#538 [10:58] * bowlingfan [webchat@47.185.9.161] has joined #minecrafthelp
#539 [11:00] <bowlingfan> I need help, I cant seem to get my minecraft windows 10 even though I got minecraft before October 2018
#540 [11:23] * wrightfan123 [webchat@cpe-67-245-233-7.nyc.res.rr.com] has joined #minecrafthelp
#541 [11:24] <wrightfan123> hey guys, question for ya: I purchased Minecraft years ago when I was in college. I'm trying to re-download it now, but I've forgotten the password I used, and can't receive the password reset email for whatever reason. I've started the account migration support ticket with mojang, but it looks like it'll take several months for them to get to me?
#542 [11:24] <wrightfan123> Has anyone else had this problem before?
#543 [11:45] <bowlingfan> Erm..
#544 [12:02] * Webchat_75060 [webchat@dslb-188-101-213-130.188.101.pools.vodafone-ip.de] has joined #minecrafthelp
#545 [12:02] * Espercorn kicked Webchat_75060 from #minecrafthelp (Reason: ebchat_75060 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#546 [12:22] * xandaros [~xandaros@185.35.77.23] has joined #minecrafthelp
#547 [12:23] <Capfan67> bowlingfan, The process normally goes: You see the Redeem button on https://account.mojang.com/me after logging in. You use the redeem button to associate your gift code to a Microsoft Account. You then download Win10 Edition from Windows store while logged into the Windows Store with the Microsoft Account. Which part of this process isn't working for you?
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#550 [12:40] * OscarKiller007 [webchat@82.159.25.187.dyn.user.ono.com] has joined #minecrafthelp
#551 [12:40] <PocketDeer15> Hello! I have a problem with my Minecraft Windows 10 Edition - it won't launch. When i started him - appears Mojang Logo and it closes. How can i fix it?
#552 [12:41] <bowlingfan> So, Cap
#553 [12:41] <bowlingfan> I was
#554 [12:41] <OscarKiller007> I cant migrate mi minecraft account to a mojang account and dont know what to do
#555 [12:41] * Zaarq [webchat@htv76-1-88-172-206-23.fbx.proxad.net] has joined #minecrafthelp
#556 [12:41] <Zaarq> Hello can I have some help ?
#557 [12:41] <bowlingfan> Going to claim it, but it says it was claimed, but I never claimed it at all.
#558 [12:41] <OscarKiller007> I cant migrate mi minecraft account to a mojang account and dont know what to do
#559 [12:42] <CapFan67> bowlingfan, If your Win10Edition license has been claimed by someone other than you, you'll need to contact Mojang support. I can give you a link if you like.
#560 [12:42] <PocketDeer15> That's my link on DxDiag: https://paste.ubuntu.com/p/HgdqfKZdzv/
#561 [12:43] * OscarKiller007 [webchat@82.159.25.187.dyn.user.ono.com] has quit. (Client Quit)
#562 [12:43] <CapFan67> PocketDeer15, We provide Java Edition support here. A few helpers here help with minor Win 10 Edition issues, but normally we direct people to XBox support for Windows App issues.
#563 [12:43] <PocketDeer15> Can i take a link?)
#564 [12:44] <CapFan67> PocketDeer15, https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
#565 [12:44] <PocketDeer15> Thank you!
#566 [12:45] <bowlingfan> I already contacted mojang on how it was claimed, but it was never claimed by me
#567 [12:45] * Pizza [webchat@173-26-31-83.client.mchsi.com] has joined #minecrafthelp
#568 [12:45] <CapFan67> bowlingfan, That's your path forward at this point. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#569 [12:47] <bowlingfan> I've seen when they will reply back.
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#573 [12:50] * kefkacyan [webchat@c-71-233-174-200.hsd1.ma.comcast.net] has joined #minecrafthelp
#574 [12:51] <kefkacyan> Hello, I would like to know to what email my account kefkacyan was migrated to. I purchased it back in 1.0 and apparently I migrated it from to an email besides the one i initially purchased it on (etrain1@live.com)
#575 [12:52] <CapFan67> kefkacyan, If someone else migrated your account, you'll need to contact Mojang Customer Support:
#576 [12:52] <CapFan67> ??> kefkacyan account/send-email
#577 [12:52] <Absol> kefkacyan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#578 [12:52] <Absol> kefkacyan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#580 [12:53] * PocketDeer15 [webchat@77.111.245.119] has quit. (Quit: webchat.esper.net)
#581 [12:54] <kefkacyan> The transaction was so long ago I no longer have a transaction ID I only have the email proving it was transferred and nothing else. I have the username and password I've used since version 1.0 of minecraft's release as well
#582 [12:54] <kefkacyan> Also at the time my father paid for it not me
#583 [12:55] * Pizza [webchat@173-26-31-83.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#584 [12:59] * whaler [Mibbit@91-232-214-245.muvb.cz] has joined #minecrafthelp
#585 [12:59] * Absol kicked whaler from #minecrafthelp (Reason: haler :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#586 [13:17] * Sarconyx [webchat@mta-174-110-24-94.nc.rr.com] has joined #minecrafthelp
#587 [13:18] <Sarconyx> Can someone help me out?
#588 [13:19] <CapFan67> Sarconyx, That depends on what you need. ...what do you need?
#589 [13:20] <Sarconyx> Everytime I try to open MC. The launcher opens, but just displays a black screen.
#590 [13:20] * MmeJennifer [webchat@213.55.176.199] has joined #minecrafthelp
#591 [13:20] <CapFan67> Sarconyx, That's sometimes caused by incompatible software. Let's look at what you have running:
#592 [13:20] <CapFan67> ??> Sarconyx tools/hjt
#593 [13:20] <Absol> Sarconyx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#594 [13:20] <Absol> Sarconyx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#595 [13:21] <MmeJennifer> Hello ! I have a problème with multiplayers, someone can help me ?
#596 [13:22] <Sarconyx> CapFan67 What now? I downloaded it.
#597 [13:23] <CapFan67> Sarconyx, As the instructions tell you, click "do a system scan and save to log file" and paste the output to the site listed.
#598 [13:23] <Sarconyx> Oh.
#599 [13:25] <Sarconyx> It says the app is already running. It isn't,
#600 [13:26] <CapFan67> Sarconyx, In that case, you ran it not as Administrator first. You'll need to kill the process with task manager to proceed, or reboot and try again.
#601 [13:26] <Sarconyx> I can't find it in task manager.
#602 [13:26] <Sarconyx> I already looked for it there.
#603 [13:26] <Sarconyx> Reboot as in restart my computer?
#604 [13:26] * Cultwer [webchat@37-144-151-156.broadband.corbina.ru] has joined #minecrafthelp
#605 [13:26] <Cultwer> Hi
#606 [13:27] <CapFan67> Sarconyx, If you cant find/stop the hjt process that's running, then yes. Personally, I'd just end task with the task manager.
#607 [13:27] <Sarconyx> I can't. The task ins't in there.
#608 [13:27] <Sarconyx> Oh.
#609 [13:27] <Sarconyx> Nvm
#610 [13:28] * Cultwer [webchat@37-144-151-156.broadband.corbina.ru] has quit. (Client Quit)
#611 [13:28] <Sarconyx> https://paste.ubuntu.com/p/nppkWVYwRK/ CapFan67
#612 [13:30] <CapFan67> Sarconyx, That's the shortest list I've seen. You maintain your processes well. =) Stand by.
#613 [13:30] <Sarconyx> Yes, That may end soon. Probably cause this is a new computer.
#614 [13:30] <Sarconyx> Hopefully I can keep it as so.
#615 [13:31] <CapFan67> Sarconyx, The other less frequent cause is driver incompatibility. Let's look at your system info:
#616 [13:31] <CapFan67> ??> Sarconyx win/dxdiag
#617 [13:31] <Absol> Sarconyx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#618 [13:32] <Sarconyx> the DirectXDiagnostic?
#619 [13:32] <CapFan67> Sarconyx, As the page instructs, you'll run DxDiag from the run prompt.
#620 [13:33] <Sarconyx> Yes.
#621 [13:34] <Sarconyx> CapFan67 https://paste.ubuntu.com/p/qgHQRJk3GZ/
#622 [13:36] <CapFan67> Sarconyx, Your NVidia driver is dated 2016, which is very odd for a new machine. Here's the driver that my tool points to for your model: https://www.nvidia.com/Download/driverResults.aspx/137612/en-us
#623 [13:37] <Sarconyx> Perhaps this is preowned? I think my dad got it from walmart. Didn't come in a computer box either. Just came in a box that the computer fit in.
#624 [13:38] * JiraiyaBlue [webchat@cpe-76-90-10-16.socal.res.rr.com] has joined #minecrafthelp
#625 [13:38] <CapFan67> Sarconyx, I'm looking at the Dell download support for the Latitude E6420, and I only show drivers up to Windows 7. ..as if it's a *very* old model.
#626 [13:39] <JiraiyaBlue> Hello!! My minecraft has an issue where I when I connect to servers, it crashes while loading in. Other people see me for a short time but it only lods then crashes for me
#627 [13:39] <thgilfodrol> ??> JiraiyaBlue launcher/log-txt
#628 [13:39] <Absol> JiraiyaBlue: We need to see your full launcher log, which is created in the game directory.
#629 [13:40] <Absol> JiraiyaBlue: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#630 [13:41] <JiraiyaBlue> https://paste.ubuntu.com/p/qnCx53mkxx/
#631 [13:41] <Sarconyx> CapFan67 It says it cant install on my device.
#632 [13:41] <JiraiyaBlue> Done
#633 [13:41] <Sarconyx> It says "Nvidia Installer Cannot Continue.
#634 [13:41] <CapFan67> Sarconyx, Your comptuer's CPU (i5-2540M) was released Feb 2011.
#635 [13:42] <thgilfodrol> ??> JiraiyaBlue info/vars
#636 [13:42] <Absol> JiraiyaBlue: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#637 [13:42] <Absol> JiraiyaBlue: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#638 [13:42] <Sarconyx> Are you serious?
#639 [13:42] <Absol> JiraiyaBlue: Restart your PC and come back to the channel for assistance removing the software that added it
#640 [13:42] <Sarconyx> How old is this computer?
#641 [13:42] <JiraiyaBlue> I've done that already
#642 [13:42] <thgilfodrol> JiraiyaBlue: it's still there- perhaps it didn't save
#643 [13:42] <CapFan67> Sarconyx, Dell does modify the bios on some mobile devices and require the use of Dell drivers. Unfortunately, there are no Windows 10 drivers for your model.
#644 [13:42] <thgilfodrol> JiraiyaBlue: or err, something re-added it I suppose
#645 [13:43] <Sarconyx> Then why is my computer Windows 10?
#646 [13:43] <thgilfodrol> Sarconyx: curious, how much did you buy it for?
#647 [13:43] <CapFan67> Sarconyx, You'll need to use your Service Tag on the Dell site to determine the manufacture date. However, based on the model number and components I'd say at least 6 years old.
#648 [13:43] <Sarconyx> I got it for christmas.
#649 [13:43] <JiraiyaBlue> I can try again but I've done that about 10 times already
#650 [13:43] <Sarconyx> God.
#651 [13:43] <Sarconyx> So this computer is super outdated.
#652 [13:43] <Sarconyx> ?
#653 [13:43] <Sarconyx> Correct?
#654 [13:44] <CapFan67> Sarconyx, Again, you'll need to use your service tag number on Dell's site to see the manufacture date and look for drivers. That'll be more accurate than my model number search.
#655 [13:44] <Sarconyx> Okay.
#656 [13:44] <Sarconyx> Well can I do anything from here?
#657 [13:44] <thgilfodrol> Sarconyx: I'd recommend you consider returning it if it was any more than $200, especially if it was sold as new
#658 [13:44] <CapFan67> Sarconyx, Start here: https://www.dell.com/support/home/us/en/04?app=drivers
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#660 [13:45] <Sarconyx> Where do I find the tag.
#661 [13:45] <CapFan67> Sarconyx, "Detect" *should* find it. otherwise, it'll be a sticker on the bottom of the laptop.
#662 [13:46] <CapFan67> Sarconyx, You'll see two numbers, a Service Tag and an Express Code. Use the Service Tag on the website, and the Express Code if you phone for support.
#663 [13:46] <Sarconyx> Okay.
#664 [13:46] <Sarconyx> Latitude E6420
#665 [13:47] <CapFan67> Sarconyx, That's the model.
#666 [13:47] <Sarconyx> Am I looking for the CPU, GPU?
#667 [13:47] <Sarconyx> Which component?
#668 [13:48] <CapFan67> Sarconyx, The Dell service tag sticker will look something like this: https://imgur.com/UH7jE1r
#669 [13:48] <CapFan67> Sarconyx, All Dell systems have one. (or are supposed to have one)
#670 [13:48] <Sarconyx> I know.
#671 [13:48] <Sarconyx> I am looking at all the components right now.
#672 [13:48] <Sarconyx> Which one am I looking for?
#673 [13:48] <Sarconyx> OMG
#674 [13:48] <Sarconyx> There is only Windows XP drivers found.
#675 [13:49] <CapFan67> Sarconyx, On the Dell site, the "Warranty" tab will show the manufacture date.
#676 [13:49] <Sarconyx> I went to windows 10 drivers and nothing.
#677 [13:49] <Sarconyx> There is windows vista drivers, windows xp drivers, windows 8, 7, but no 10.
#678 [13:49] <Sarconyx> Oh woops.
#679 [13:50] <CapFan67> Sarconyx, This is likely the graphic issue you're having with the Minecraft launcher.
#680 [13:50] <Sarconyx> I was looking at Ubuntu 10.10
#681 [13:50] <Sarconyx> I thought that was windows 10.
#682 [13:50] <Sarconyx> There is no windows 10 option to search for.
#683 [13:50] <Sarconyx> Okay.
#684 [13:50] <Sarconyx> So am I looking for chipset.
#685 [13:50] <Sarconyx> ?
#686 [13:51] <urielsalis> Sarconyx, Graphics or VGA
#687 [13:51] <thgilfodrol> Sarconyx: are there any stickers on the bottom of the locker?
#688 [13:51] <CapFan67> Sarconyx, we tried the manufacturer driver for the card, but you said it wouldn't install. Only the dell drivers will work.
#689 [13:51] * JiraiyaBlue [webchat@cpe-76-90-10-16.socal.res.rr.com] has joined #minecrafthelp
#690 [13:51] <Sarconyx> Hold on.
#691 [13:51] <Sarconyx> brb
#692 [13:51] <JiraiyaBlue> finished reseting
#693 [13:52] <urielsalis> welcome back
#694 [13:52] <urielsalis> JiraiyaBlue, try to play now
#695 [13:52] <Sarconyx> So what now?
#696 [13:52] <JiraiyaBlue> Alright
#697 [13:52] <urielsalis> Sarconyx, you foudn the driver?
#698 [13:53] <Sarconyx> Which driver?
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#700 [13:54] * Idk [webchat@107-178-36-28.IP.cloudmosa.com] has joined #minecrafthelp
#701 [13:55] <Idk> I cant build 1x1 pillars for some reason
#702 [13:55] <urielsalis> Sarconyx, either graphics or vga
#703 [13:55] <urielsalis> Sarconyx, it should say its one of the two
#704 [13:55] <urielsalis> Idk, what happens when you try?
#705 [13:55] <Idk> what do you mean?
#706 [13:55] <Idk> when i try nothing happens rarely a block gets placed
#707 [13:56] <urielsalis> Idk, you have to time it correctly
#708 [13:56] <urielsalis> once you master it, is quite easy
#709 [13:57] <Idk> i did time it right
#710 [13:57] <Idk> its not letting me right click either
#711 [13:58] <Idk> except rarely
#712 [13:58] <Idk> (right click is how i build)
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#714 [14:03] * Quizerdrop [webchat@81-237-107-194-no2560.tbcn.telia.com] has joined #minecrafthelp
#715 [14:03] <Quizerdrop> hello?
#716 [14:05] <CapFan67> Hi
#717 [14:06] <Quizerdrop> hello, i have a question. i havent played minecraft in a while. now when im trying to login it says that i have wrong pass. now when i try to reset i dont recive any email from mojang
#718 [14:06] <Quizerdrop> what should i do?
#719 [14:06] <Quizerdrop> i know my username and email
#720 [14:06] <CapFan67> Quizerdrop, have you checked your junk mail folders?
#721 [14:07] <Quizerdrop> i already checked
#722 [14:07] <Quizerdrop> =/
#723 [14:07] <CapFan67> Then you'll need to contact Mojang Customer Support:
#724 [14:07] <CapFan67> ??> Quizerdrop account/send-email
#725 [14:07] <Absol> Quizerdrop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#726 [14:07] <Absol> Quizerdrop: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#727 [14:07] <CapFan67> ??> Quizerdrop account/trans-id
#728 [14:07] <Absol> Quizerdrop: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#729 [14:08] <Quizerdrop> whats Transaction ID?
#730 [14:08] <CapFan67> Quizerdrop, When you purchased the game, you were given a Transaction ID in email, as proof of purchase. The webiste will tell you how to find/recover that number, and what to do if you can't.
#731 [14:09] <Quizerdrop> um, i bought that account like 5 years ago.
#732 [14:09] <Idk> so what should i do?
#733 [14:09] <Quizerdrop> its hard to find
#734 [14:09] * thelounge17 [webchat@p5B257ED5.dip0.t-ipconnect.de] has joined #minecrafthelp
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#736 [14:09] <CapFan67> Quizerdrop, Very hard indeed, if you don't even read the help page.
#737 [14:10] <CapFan67> Quizerdrop, NOTE: 5 years go (2013) would be one of the easiest methods, and only requires a single email to get your transaction ID.
#738 [14:11] <Quizerdrop> how?
#739 [14:11] <Quizerdrop> i'v got my email
#740 [14:11] <CapFan67> Quizerdrop, That is explained in the help page. I'll link it again for you:
#741 [14:11] <Quizerdrop> aight
#742 [14:11] <CapFan67> ??> Quizerdrop account/trans-id
#743 [14:11] <Absol> Quizerdrop: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#744 [14:12] <Quizerdrop> i'll check it. thanks
#745 [14:13] <Idk> so what should i do about my right click issue my chests seem to open just fine
#746 [14:13] * matthewposey [webchat@c-24-10-195-35.hsd1.ut.comcast.net] has joined #minecrafthelp
#747 [14:13] <matthewposey> Hello
#748 [14:14] <CapFan67> Idk, We resolve technical issues that keep the game from running, but can't really help you learn to play. For making 1x1 towers, I can only suggest practice.
#749 [14:14] <matthewposey> I forgot my minecraft password, and I cannot reset the password due to not ever reciving the Email, I've been trying for multiple days.
#750 [14:14] <CapFan67> matthewposey, Have you checked your junk mail folders?
#751 [14:14] <matthewposey> Yes I have.
#752 [14:14] <CapFan67> matthewposey, In that case, you'll need to contact Mojang Customer Support:
#753 [14:14] <CapFan67> ??> matthewposey account/send-email
#754 [14:14] <Absol> matthewposey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#755 [14:14] <Absol> matthewposey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#756 [14:14] <CapFan67> ??> matthewposey account/trans-id
#757 [14:15] <Absol> matthewposey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#758 [14:15] <matthewposey> I have but they never responded. it's been a week.
#759 [14:15] <matthewposey> they just sent an email telling me they got me email.
#760 [14:15] <matthewposey> is there any reason this happens? Could my account be hacked? or is it just a bug?
#761 [14:16] * Idk [webchat@107-178-36-28.IP.cloudmosa.com] has quit. (Quit: webchat.esper.net)
#762 [14:16] <CapFan67> matthewposey, A week isn't long enough. Look at the link above about when you will hear back.
#763 [14:17] <matthewposey> oh I guess I shouldn't have sent a 2nd email earlier today then. Rip
#764 [14:17] <matthewposey> i thought they forgot about it lol
#765 [14:17] <CapFan67> matthewposey, Loss of control of your account can come from a number of sources, but the most common is using the same password with other systems, or logging into 3rd party sites with your Mojang creditenials such as Skindex or Optifine.
#766 [14:18] <matthewposey> if I send a 2nd email asking for support with the issue, will it mess anything up?
#767 [14:18] <matthewposey> because now I feel bad.
#768 [14:18] <CapFan67> matthewposey, Recently we've seen an increase in use of "alt-account" services which ironically just steal your account.
#769 [14:18] <matthewposey> I only use minecraft for pixelmon
#770 [14:18] <CapFan67> matthewposey, They should respond to the initial request, then will ignore the second.
#771 [14:18] <matthewposey> and i'm paranoid because after like 3 weeks they un-claim all your land and property
#772 [14:18] <matthewposey> and i spent like 100$ on it ahaha
#773 [14:19] <CapFan67> matthewposey, I'd make an effort to contact the server owners and explain your case, so they can make an exception.
#774 [14:20] <matthewposey> I just did that, thank you. amazing point.
#775 [14:20] <matthewposey> Don't know why I didn't think of that lol.
#776 [14:21] <matthewposey> I guess i'll just wait then, I don't have my transaciton ID or whatever it is called, I bought the game in alpha
#777 [14:21] <CapFan67> matthewposey, That's the quality service we try to provide. =P Anyway, I hope your situation resolves quickly.
#778 [14:21] <matthewposey> And I used a debit card my mother had when I was like 12, she doesn't have the card, or the email, or any single piece of info about it for me to find it.
#779 [14:21] <CapFan67> matthewposey, You can ask for Alternate Methods of Verification. They'll ask details about the ceditcard used, dates and such.
#780 [14:21] <matthewposey> yeah that's the issue haha.
#781 [14:22] <CapFan67> matthewposey, ah. Well, see what options they can offer. They *want* you to have your account, and will do as much as they can.
#782 [14:22] <matthewposey> absolutely no info on it, but I have access to every email used on the account, every password i've used previously and all those things.
#783 [14:22] <matthewposey> so hopefully that's enough. lol.
#784 [14:23] <matthewposey> all i want is the email to reset my password, idk why it's bugging out.
#785 [14:23] <matthewposey> but thanks again, i'll wait for their response.
#786 [14:23] * Quizerdrop [webchat@81-237-107-194-no2560.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#787 [14:30] * mouad [webchat@105.159.233.174] has joined #minecrafthelp
#788 [14:30] <mouad> hi
#789 [14:31] <CapFan67> Hi
#790 [14:32] <mouad> my account mail has changed by enyone
#791 [14:33] <CapFan67> ??> mouad account/hacked
#792 [14:33] <Absol> mouad: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#793 [14:33] <Absol> mouad: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#794 [14:34] <mouad> what is transavtion id
#795 [14:34] <CapFan67> ??> mouad account/trans-id
#796 [14:34] <Absol> mouad: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#797 [14:37] * mouad [webchat@105.159.233.174] has joined #minecrafthelp
#798 [14:37] <mouad> my account was hacked and email changed
#799 [14:38] <thgilfodrol> mouad: you were already given instructions on what to do
#800 [14:38] <mouad> 6T67T-FKC97-YYYY9-QG7YV-V7YWZ
#801 [14:39] <mouad> this is
#802 [14:39] <thgilfodrol> mouad: please do not post that here
#803 [14:39] <mouad> why
#804 [14:39] <thgilfodrol> mouad: follow the instructions- send an email to Mojang via https://help.mojang.com/customer/portal/articles/361483
#805 [14:40] <mouad> isay idont have any activity with the email changed
#806 [14:41] <mouad> ?????
#807 [14:42] <CapFan67> mouad, We are not Mojang, only volunteers who solve technical issues. You'll need to contact Mojang to recover control of your account.
#808 [14:42] <mouad> اوك
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#812 [14:51] <duckotah> hello! I am logging into my minecraft account for the first time in years in an attempt to go to the fire festival today (lol). I have to migrate my minecraft account over to mojang but i do not remember my username whatsoever. Is there a way to figure it out? Thanks!
#813 [14:54] <thgilfodrol> ??> duckotah account/forgot-login
#814 [14:54] <Absol> duckotah: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#815 [14:55] <Absol> duckotah: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#816 [14:55] <thgilfodrol> duckotah: unfortunately, there is still a backlog of support emails from the holidays, so it's unlikely you'll be able to get a response in time
#817 [14:56] <thgilfodrol> duckotah: (if you do have to contact support)
#818 [14:59] * Mac [webchat@c-68-46-156-235.hsd1.mi.comcast.net] has joined #minecrafthelp
#819 [15:00] <Mac> Hey, My account email was hacked and i dont remeber my answers for the questions
#820 [15:02] <duckotah> Ugh yeah, unfortunately because the transaction was 7-8 years ago, I no longer have a transaction ID. All I remember is my minecraft email :/
#821 [15:03] <thgilfodrol> duckotah: you could try requesting a password reset in case you did migrate it sometime ago, but otherwise unfortunately you'll have to email Mojang
#822 [15:03] <thgilfodrol> ??> duckotah account/forgot-email
#823 [15:03] <Absol> duckotah: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#824 [15:03] <thgilfodrol> ??> Mac account/send-email
#825 [15:03] <Absol> Mac: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#826 [15:03] <Absol> Mac: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#827 [15:03] <Mac> Ok
#828 [15:04] <Mac> Is there anything
#829 [15:04] <Mac> else
#830 [15:04] <Mac> ?
#831 [15:04] <Mac> Thanks
#832 [15:04] <Mac> Sorry my keyboard is broken
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#834 [15:08] <duckotah> Yeah, I'll just have to contact customer support. thgilfodrol have a mojang account, just never migrated minecraft account over I guess. Absol I know the email address, that isn't the issue, but thanks though!
#835 [15:08] <duckotah> Thanks for the help everyone, have a good day.
#836 [15:08] * duckotah [webchat@c-67-167-211-4.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#837 [15:09] * Lukejdjd [webchat@c-73-194-240-46.hsd1.nj.comcast.net] has joined #minecrafthelp
#838 [15:09] <Lukejdjd> Hi I am having trouble I bought Minecraft java and when I launch it its says play demo.
#839 [15:12] <CapFan67> Lukejdjd, after logging in to Mojang.com, do you see Java Edition listed on this page: https://account.mojang.com/me
#840 [15:13] <Lukejdjd> yes
#841 [15:14] <CapFan67> Lukejdjd, Make sure you log completely out of the launcher, then log back in.
#842 [15:14] <Lukejdjd> how?
#843 [15:14] <CapFan67> Lukejdjd, With the launcher running, you'll see your character name and a down arrow on the top right. click that and choose log out.
#844 [15:15] <Lukejdjd> let me check.
#845 [15:16] * Sarconyx [webchat@mta-174-110-24-94.nc.rr.com] has joined #minecrafthelp
#846 [15:16] <Sarconyx> I am back.
#847 [15:16] <Sarconyx> CapFan67 There is two video drivers.
#848 [15:16] <Lukejdjd> then what
#849 [15:17] <CapFan67> Sarconyx, The dxdiag you linked earlier does indeed have both dedicated NVidia graphics and built in graphics from the CPU.
#850 [15:17] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has joined #minecrafthelp
#851 [15:17] <CapFan67> Lukejdjd, after logging out, log back in.
#852 [15:18] <Adrian> hello
#853 [15:18] <Sarconyx> Yes, I see that in here.'
#854 [15:18] <Adrian> can someone help me please
#855 [15:18] <Lukejdjd> I think it worked.
#856 [15:18] <Adrian> evrytime i i go to minecraft
#857 [15:18] <Adrian> and press play
#858 [15:18] <CapFan67> Sarconyx, Your best performance would come from the Nvidia card. Lesser performance would come from the Intel Graphics. However, Dell doesn't have Windows 10 drivers for either with your model.
#859 [15:18] <Adrian> i crashes automaticly
#860 [15:18] <Lukejdjd> thankyou so much
#861 [15:18] <Sarconyx> That's wierd.
#862 [15:19] <Adrian> and i havent played minecraft for 5 months because of this
#863 [15:19] <Sarconyx> This device has a windows 10 OS.
#864 [15:19] <CapFan67> ??> Adrian launcher/log-txt
#865 [15:19] <Absol> Adrian: We need to see your full launcher log, which is created in the game directory.
#866 [15:19] <Absol> Adrian: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#867 [15:19] <Sarconyx> And everything is smooth besides minecraft
#868 [15:20] <CapFan67> Sarconyx, Again, according to Dells website, your device doesn't support Windows 10, so there are no Dell drivers. This causes Windows to load Microsoft reference drivers to support basic functions of the hardware.
#869 [15:20] <Sarconyx> So then how come windows 10 OS is on here?
#870 [15:21] <Sarconyx> Do you think maybe someone tampered with the device before turning it back in?
#871 [15:21] <CapFan67> Sarconyx, Again, reference drivers.
#872 [15:21] <Sarconyx> I'm sorry, I'm not that technological.
#873 [15:21] <Adrian> Absol
#874 [15:21] <Sarconyx> You'd need to elaborate.
#875 [15:21] <Adrian> umm how do i copyy alllll of thattttt
#876 [15:21] <Adrian> omg
#877 [15:21] <Adrian> that alot
#878 [15:21] <Adrian> Absol
#879 [15:21] <Adrian> how
#880 [15:22] <CapFan67> Sarconyx, No "tampering" would be required. You can load Windows 10 on any device. However, without hardware specific drivers, windows will support basic functions. Minecraft needs more than that.
#881 [15:22] <Sarconyx> So how can I fix it?
#882 [15:22] <CapFan67> Adrian, The instructions tell you to paste your log to the webiste, fill in Poster field, and then click the paste button.
#883 [15:23] <CapFan67> Sarconyx, There isn't a fix. You need to run an OS supported by the hardware.
#884 [15:23] <Sarconyx> So I can't play minecraft either way?
#885 [15:23] <CapFan67> Sarconyx, Or, if it's a new purchase as you've claimed, take it back to the retailer since it clearly won't perform as sold.
#886 [15:23] <Sarconyx> Okay.
#887 [15:23] * _LITO [webchat@45-165-231-78.bestwebmucuripe.com.br] has joined #minecrafthelp
#888 [15:23] <_LITO> DAWD
#889 [15:24] * Heat [webchat@118.101.41.60] has joined #minecrafthelp
#890 [15:24] <CapFan67> Sarconyx, Playing Minecraft on that device would require an OS downgrade (to Windows 7).
#891 [15:24] <Heat> Error: java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061 can someone help me?
#892 [15:24] * _LITO [webchat@45-165-231-78.bestwebmucuripe.com.br] has quit. (Client Quit)
#893 [15:25] <CapFan67> ??> Heat launcher/log-txt
#894 [15:25] <Absol> Heat: We need to see your full launcher log, which is created in the game directory.
#895 [15:25] <Absol> Heat: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#896 [15:27] <Adrian> Absol
#897 [15:27] <Adrian> there i pasted it
#898 [15:27] <Adrian> and i pressed paste
#899 [15:27] <Adrian> now what
#900 [15:27] <CapFan67> Adrian, After pasting to the website, you'll get a new page/URL. Give us that URL to view your log.
#901 [15:28] <Adrian> https://paste.ubuntu.com/p/WGFhvRCNMH/
#902 [15:28] <Adrian> there
#903 [15:29] <Adrian> did you guys see it ?
#904 [15:29] <Heat> https://paste.ubuntu.com/p/XSFSTNKKsH/
#905 [15:29] <CapFan67> Adrian, There is no crash in this log. Can you run your client and create the crash, then copy/paste the log?
#906 [15:30] <Adrian> capfan
#907 [15:31] <Adrian> CapFan67
#908 [15:31] <Adrian> you need to understand bro
#909 [15:31] <Adrian> that when i press play
#910 [15:31] <urielsalis> hi Adrian
#911 [15:31] <Adrian> on my launcher
#912 [15:31] <Adrian> it crashes
#913 [15:31] <urielsalis> Adrian, how do you define crashing?
#914 [15:31] <Heat> same for my case
#915 [15:31] <Adrian> and the minecraft disappears
#916 [15:32] <Adrian> LOL
#917 [15:32] <Adrian> umm
#918 [15:32] <urielsalis> Adrian, does the game say "Stopped responding" or it goes back to the launcher saying "The game has crashed"?
#919 [15:32] <urielsalis> ??> Heat win/dxdiag
#920 [15:32] <Adrian> now it just leaves the entire minecraft
#921 [15:32] <Absol> Heat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#922 [15:33] <Adrian> and i have to click the launcher again
#923 [15:33] <urielsalis> Adrian, what happens before it closing itself?
#924 [15:33] <Adrian> um
#925 [15:33] <Adrian> when i press play
#926 [15:33] <Adrian> the green downloading thing doesnt even finish
#927 [15:33] * Laci00 [webchat@host-79-121-40-12.kabelnet.hu] has joined #minecrafthelp
#928 [15:33] <Adrian> it just disappears
#929 [15:33] <Sarconyx> Is this one of the reasons why the microsoft in-game GUI says I can't record because my computer can't run it?
#930 [15:34] <urielsalis> ??> Adrian win/reinst
#931 [15:34] <Absol> Adrian: You may need to reinstall the locally installed files that Minecraft puts into place.
#932 [15:34] <Absol> Adrian: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#933 [15:34] <Heat> https://paste.ubuntu.com/p/BCsXt6fX7S/
#934 [15:35] <CapFan67> Sarconyx, I can't be sure which other software will have issues with your current setup. I would expect *some* graphics oriented software to have issues since your drivers aren't for your specific hardware.
#935 [15:37] <CapFan67> Heat, your driver is dated 2015. Here is the latest graphics driver for your hardware and OS: https://downloadmirror.intel.com/28164/a08/win64_15.33.47.5059.exe
#936 [15:37] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#937 [15:41] <Laci00> Hi my problem its that im click to play button than a small time later write tihs: Game Crash An unexpected issue occurred and the game has crashed We re sorry...
#938 [15:41] <Laci00> Thanks for help me :)
#939 [15:41] * Denver [webchat@cpe-65-31-36-3.cinci.res.rr.com] has joined #minecrafthelp
#940 [15:43] <Denver> Hi, I am trying to migrate my minecraft account to a mojang account and it requires the email used to make the account, however I dont know that email because my account was made in like 2012. I have visited the support pages but nothing is helping.
#941 [15:43] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has joined #minecrafthelp
#942 [15:43] <Adrian> Absol
#943 [15:43] <Adrian> ok i deleted evrerything
#944 [15:43] <Adrian> no let me see if it worked
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#946 [15:44] * Slippydude [webchat@CPEbc4dfb5d55a3-CMbc4dfb5d55a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#947 [15:45] <Laci00> Sorry thats all im know . Im have java to on board
#948 [15:45] <Denver> Hi, I am trying to migrate my minecraft account to a mojang account and it requires the email used to make the account, however I dont know that email because my account was made in like 2012. I have visited the support pages but nothing is helping.
#949 [15:48] * Sarconyx [webchat@mta-174-110-24-94.nc.rr.com] has quit. (Quit: webchat.esper.net)
#950 [15:48] <Slippydude> I seem to be unable to join a specific MC Server (after having previously been able to) I get a "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" error. This is the only server I can't join, and my firewall doesn't seem to make a difference as I get the same result with it on or off.
#951 [15:49] <Adrian> Absol
#952 [15:49] <Adrian> can you help
#953 [15:49] <Adrian> remember when you told me to delete evrything execpt the saves
#954 [15:49] <Adrian> i did that
#955 [15:49] <Adrian> and tried again with the launcher
#956 [15:49] <Adrian> but it still doesnt
#957 [15:49] <Adrian> and this time its crashing
#958 [15:50] <Adrian> i presed play
#959 [15:50] <Adrian> and this appeard
#960 [15:50] <Adrian> An unexpected issue occured and the game has crashed. Were sorry for the inconvenience.
#961 [15:50] <mattym> ??> Adrian launcher/log
#962 [15:50] <Absol> Adrian: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#963 [15:50] <mattym> ??> Denver account/send-email
#964 [15:50] <Absol> Denver: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#965 [15:50] <Absol> Denver: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#966 [15:51] <mattym> Slippydude, That error means you are not making a stable connection to that server.
#967 [15:51] <mattym> Slippydude, If it is as you described, only that server, and only just started happening, its a network issue outside of your control.
#968 [15:52] <Slippydude> mattym it's been a few months now, But if what you're saying is true it lines up with my trouble shooting
#969 [15:52] <Slippydude> mattym So, it seems like I'll have to call my ISP
#970 [15:52] <mattym> Slippydude, Yes, thats basically the only option, but also not guaranteed to get anywhere.
#971 [15:53] <Slippydude> mattym thanks, I've even tried switching machines and such so I'll go give my ISP an ear-full. Cheers.
#972 [15:56] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#973 [15:58] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has joined #minecrafthelp
#974 [15:58] * me8 [webchat@38.73.141.4] has joined #minecrafthelp
#975 [15:58] <Adrian> Absol
#976 [15:58] <Adrian> do you remmber me
#977 [15:58] <me8> having launch game issues
#978 [15:58] <Adrian> so when i press play
#979 [15:58] <mattym> Adrian, Did you get the log you were asked for?
#980 [15:58] <Adrian> no
#981 [15:59] <Adrian> cause when it tell me to press all
#982 [15:59] <Adrian> and copy it
#983 [15:59] <Adrian> my log doesnt appear
#984 [15:59] <Adrian> it doesnt load
#985 [15:59] <mattym> ??> Adrian tools/hjt
#986 [15:59] <Absol> Adrian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#987 [15:59] <Adrian> omg
#988 [15:59] <Absol> Adrian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#989 [16:00] <me8> when i press play it opens the tab for the game. a few seconds later it shows its not responding. so i close it. takes me back to minecraft launcher and says unexpected game crash
#990 [16:00] * Bruto_k [webchat@p5785F819.dip0.t-ipconnect.de] has joined #minecrafthelp
#991 [16:00] <Adrian> do i have to open it with win rar
#992 [16:00] <Adrian> or will it open
#993 [16:00] <Adrian> no problem
#994 [16:00] <Adrian> ?
#995 [16:00] <mattym> Adrian, It will just open
#996 [16:00] <Adrian> ok
#997 [16:00] <mattym> ??> me8 tools/hjt
#998 [16:01] <Absol> me8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#999 [16:01] <Absol> me8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1000 [16:01] <me8> can someone please help me
#1001 [16:01] <Bruto_k> warum wird mir Fehler angezeigt wenn ich den minecraft launcher öffne
#1002 [16:01] <mattym> ??> Bruto_k lang/de
#1003 [16:01] <Absol> Bruto_k: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1004 [16:01] * me8 [webchat@38.73.141.4] has quit. (Client Quit)
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#1006 [16:02] * Cooper [webchat@38.73.141.4] has joined #minecrafthelp
#1007 [16:02] <Cooper> Im having some issues
#1008 [16:02] * eemo [webchat@host109-148-160-28.range109-148.btcentralplus.com] has joined #minecrafthelp
#1009 [16:03] <Bruto_k> Why will I see errors when I open the minecraft launcher =?
#1010 [16:03] <mattym> ??> Cooper tools/hjt
#1011 [16:03] <Absol> Cooper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1012 [16:03] <Adrian> ok do i send you guys the link
#1013 [16:03] <Absol> Cooper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1014 [16:03] <Adrian> of the log ??
#1015 [16:03] <Adrian> ?
#1016 [16:03] <Bruto_k> Why will I see errors when I open the minecraft launcher =?
#1017 [16:03] <mattym> Adrian, Yes
#1018 [16:03] <Adrian> https://paste.ubuntu.com/p/5W5bRBZDvf/
#1019 [16:03] <Adrian> there
#1020 [16:03] <mattym> Bruto_k, What does the error say?
#1021 [16:03] <eemo> hello, so about 24h ago i put in a request for a password reset + send them an email about what has happened, i still have had no password reset email and i don't know if my MC account will have had it's email changed, is that possible?
#1022 [16:03] <Cooper> where is Hijackthis
#1023 [16:04] <mattym> Adrian, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1024 [16:04] <mattym> Cooper, You were linked it
#1025 [16:04] <Bruto_k> The downloaded file could not be saved. click.ogg
#1026 [16:04] <Adrian> ok
#1027 [16:04] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has joined #minecrafthelp
#1028 [16:04] <mattym> ??> Bruto_k error/download
#1029 [16:04] <Absol> Bruto_k: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1030 [16:04] <Cooper> Is anyone else here having a not responding error
#1031 [16:05] <mattym> eemo, You need to wait on the reply from Mojang.
#1032 [16:05] * Ice [webchat@cpe-98-146-193-39.natnow.res.rr.com] has joined #minecrafthelp
#1033 [16:05] <Adrian> no overlay was all ready off
#1034 [16:05] <Adrian> and it still doesnt work
#1035 [16:05] <mattym> ??> Adrian av/adwcleaner
#1036 [16:05] <Absol> Adrian: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1037 [16:05] <Absol> Adrian: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1038 [16:05] <eemo> How long should I wait, it's a little un-nerving knowing that someone might have my account
#1039 [16:06] <mattym> eemo, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1040 [16:07] <Adrian> umm
#1041 [16:07] <Adrian> do i have to open it with winrar
#1042 [16:07] <skyrthi> eu baixei tudo certo passo a passo, porém ,na hora que eu clico em jogar, aparece que eu preciso checar atualizaçoes na placa de vídeo em um site , só que fala que não ha nenhuma disponível.é algo haver com minha placa de vídeo.
#1043 [16:07] <Adrian> or will it open
#1044 [16:07] <mattym> Adrian, No
#1045 [16:07] <Cooper> so whats going on with my game if it says Not Responding
#1046 [16:07] * awfulgui [webchat@201-211-117-78.genericrev.cantv.net] has joined #minecrafthelp
#1047 [16:07] <mattym> Cooper, Get the info you were asked for.
#1048 [16:07] * Bruto_k [webchat@p5785F819.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1049 [16:07] <mattym> ??> skyrthi lang/pt
#1050 [16:07] <Absol> skyrthi: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1051 [16:07] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#1052 [16:08] <skyrthi> I downloaded everything right step by step, however, by the time I click on play, it appears that I need to check for updates on the video card on a website, but that says there is nothing else that exists with my video card
#1053 [16:08] <skyrthi> sorry
#1054 [16:08] <mattym> ??> skyrthi win/dxdiag
#1055 [16:08] <Absol> skyrthi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1056 [16:08] <skyrthi> ok
#1057 [16:09] <Cooper> so i guess I have to download HiJackThis right?
#1058 [16:09] * awfulgui [webchat@201-211-117-78.genericrev.cantv.net] has quit. (Client Quit)
#1059 [16:09] <mattym> Cooper, Ye
#1060 [16:11] * Cupcake [webchat@76.241.56.236] has joined #minecrafthelp
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#1062 [16:11] <Cooper> ok so i got all this code stuff so do i copy it all and paste it on the website link?
#1063 [16:11] <Cupcake> so, i think my account was migrated to another email without me knowing. how can i tell if this is true, and how can i fix this?
#1064 [16:11] <mattym> Cooper, As the instructions say.
#1065 [16:12] <skyrthi> I already did that. looks paste.ubuntu.com/p/FPVwjKvxfF/
#1066 [16:12] <Cooper> ok i did it so now what
#1067 [16:12] <mattym> Cooper, Continue reading the instructions
#1068 [16:12] <Cooper> i have done everything on instructions
#1069 [16:13] <mattym> Cooper, Then give us the link.
#1070 [16:13] <mattym> skyrthi, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
#1071 [16:13] <Cooper> https://paste.ubuntu.com/
#1072 [16:14] <Cooper> didnt work what the heck
#1073 [16:14] <mattym> Cooper, Thats not a complete link, make sure you have entered your info and hit Paste on the page.
#1074 [16:14] <Cooper> i did
#1075 [16:14] <Cooper> https://paste.ubuntu.com/p/xpDKW58DHm/
#1076 [16:14] <Cooper> how about that one
#1077 [16:14] <Cooper> did it work?
#1078 [16:15] <mattym> ??> Cooper av/adwcleaner
#1079 [16:15] <Absol> Cooper: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1080 [16:15] <Absol> Cooper: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1081 [16:15] * Murillovs [webchat@177-9-189-74.dsl.telesp.net.br] has joined #minecrafthelp
#1082 [16:15] * Shadow [webchat@c-73-168-208-54.hsd1.in.comcast.net] has joined #minecrafthelp
#1083 [16:15] <Shadow> hey so one of my friend along time ago give me an acc
#1084 [16:15] <Shadow> and i only remeber my username
#1085 [16:15] <Cooper> this wont change anything on my computer will it?
#1086 [16:16] <mattym> Cooper, Only remove things that should not be there.
#1087 [16:16] <Cooper> ok if u say so
#1088 [16:16] <Murillovs> I don't receive Mojang emails
#1089 [16:16] <Shadow> is there anyway i could get my account back with only knowing my user name. ( i know my email but i change it)
#1090 [16:16] <Murillovs> And the Mojang site didn't help me
#1091 [16:17] <mattym> Murillovs, Have you checked any spam/junk folders in your inbox?
#1092 [16:17] <Shadow> yes
#1093 [16:17] <Murillovs> yes
#1094 [16:17] <mattym> ??> Shadow account/send-email
#1095 [16:17] <Absol> Shadow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1096 [16:17] <Absol> Shadow: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1097 [16:17] * eemo [webchat@host109-148-160-28.range109-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1098 [16:17] <mattym> Murillovs, Do the same ^
#1099 [16:17] <Cooper> do i click allow to make changes to my computer
#1100 [16:17] <Shadow> why shadow is not my username
#1101 [16:18] <Murillovs> ok
#1102 [16:18] <Shadow> my user name is Sxhxaxdxoxw
#1103 [16:18] <mattym> Shadow, That has nothing to do with what you were instructed to do.
#1104 [16:18] <mattym> Cooper, Yes
#1105 [16:20] <Cooper> do i press clean and restart now or clean and restart later
#1106 [16:20] <Shadow> is the Transaction ID required ?
#1107 [16:20] * Murillovs [webchat@177-9-189-74.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#1108 [16:21] <mattym> Shadow, For the best results, yes. If you do not have it you can ask for alternative means.
#1109 [16:21] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has quit. (Quit: webchat.esper.net)
#1110 [16:21] <mattym> Cooper, Clean and restart now
#1111 [16:21] * Cooper [webchat@38.73.141.4] has quit. (Quit: webchat.esper.net)
#1112 [16:23] <Shadow> any idea when they will answer
#1113 [16:23] <mattym> Shadow, See the second link Absol gave you.
#1114 [16:24] * Lego [webchat@ti0140a400-2505.bb.online.no] has joined #minecrafthelp
#1115 [16:27] * cooper [webchat@38.73.141.4] has joined #minecrafthelp
#1116 [16:27] <cooper> im back
#1117 [16:27] <mattym> cooper, Check the game again
#1118 [16:27] <cooper> ok
#1119 [16:28] <Lego> Hi! I got my mc account as a gift a long time ago, and I've never used mail to log in. Now i don't have the mail and will probably never find it. Am I screwed or is there a solution to my problem?
#1120 [16:28] <mattym> Lego, So the account was never migrated?
#1121 [16:28] <cooper> its normal if things are a little slow right?
#1122 [16:28] <mattym> cooper, Yes
#1123 [16:29] <cooper> 1 sec
#1124 [16:29] <Lego> +mattym, I don't think so
#1125 [16:29] <cooper> It worked Thank You So MUCH!!!!
#1126 [16:30] <mattym> ??> Lego account/send-email
#1127 [16:30] <Absol> Lego: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1128 [16:30] <Absol> Lego: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1129 [16:30] * cooper [webchat@38.73.141.4] has quit. (Client Quit)
#1130 [16:30] <Lego> Transaction ID: where do i find this?
#1131 [16:31] <mattym> ??> Lego account/trans-id
#1132 [16:31] <Absol> Lego: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1133 [16:31] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has joined #minecrafthelp
#1134 [16:31] <Lego> Thanks guys, I will try my best
#1135 [16:32] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has joined #minecrafthelp
#1136 [16:32] <Adrian> Absol
#1137 [16:33] <Adrian> ok i downloaded the adwcleaner
#1138 [16:33] <Adrian> and restarted my computer
#1139 [16:33] <Adrian> now what
#1140 [16:33] <mattym> Adrian, Try starting the game again now
#1141 [16:33] <Adrian> ok
#1142 [16:34] <Adrian> nope still
#1143 [16:34] <Adrian> omg what the heck is wrong with my minecraft
#1144 [16:34] <mattym> Adrian, Can you try getting the game log again.
#1145 [16:35] <mattym> ??> Adrian launcher/log
#1146 [16:35] <Absol> Adrian: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1147 [16:35] <Adrian> ok
#1148 [16:35] <skyrthi> hey https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
#1149 [16:36] <skyrthi> Hi I was being assisted in Another room and they told me to access this link https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista- exe-? product = 81507, after I submitted this information
#1150 [16:36] <mattym> skyrthi, If that did not help, then your computer is too old and does not meet the minimum requirements for the game.
#1151 [16:36] <Adrian> it says waiting for log output
#1152 [16:37] <skyrthi> but soon after installing I had to restart the pc and left the room
#1153 [16:37] <Adrian> ive wated 5 minutes already
#1154 [16:37] * Cupcake [webchat@76.241.56.236] has quit. (Quit: webchat.esper.net)
#1155 [16:37] <mattym> Adrian, Then whatever is causing the problem is not something we can help with
#1156 [16:37] <skyrthi> I have not tested it yet, so let them get away from it before testing
#1157 [16:38] <Adrian> omg
#1158 [16:38] <Adrian> please dont give up on me
#1159 [16:38] <Adrian> please
#1160 [16:39] <mattym> Adrian, whatever is causing the issue is preventing the log from even showing whats wrong.
#1161 [16:39] <mattym> Adrian, None of the other reports showed a problem, and Adwcleaner should have picked up stuff those didnt
#1162 [16:40] <mattym> Adrian, At this point we have no way to proceed.
#1163 [16:40] <Adrian> maybe i deleted something i shoeldnt have deleted
#1164 [16:40] <Adrian> omg
#1165 [16:40] <Adrian> i fell stupid
#1166 [16:40] <skyrthi> thank you
#1167 [16:40] <Adrian> maybe i did something wrong
#1168 [16:40] <skyrthi> It worked
#1169 [16:41] <skyrthi> thanksss
#1170 [16:41] <Adrian> omg
#1171 [16:41] <skyrthi> mattym thanks
#1172 [16:41] <Adrian> please dont give up on me
#1173 [16:41] <Adrian> some help me
#1174 [16:41] <Adrian> does anyone have discord
#1175 [16:42] <Adrian> so i can screen share every step
#1176 [16:42] <Adrian> please
#1177 [16:42] <Adrian> i havent played minecraft for 5 months
#1178 [16:42] <thgilfodrol> Adrian: please keep messages to single lines to reduce spam
#1179 [16:42] <Adrian> becuase of this peace of crap of minecraft
#1180 [16:42] <thgilfodrol> Adrian: as a final resort you can try the legacy launcher at https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#1181 [16:42] <Adrian> ok sorry
#1182 [16:43] <Adrian> what are the steps to this
#1183 [16:43] <Adrian> are there any ??
#1184 [16:43] <Adrian> hello
#1185 [16:44] <Adrian> can someone please show me what am i supposed to do with that download
#1186 [16:44] <Adrian> ?
#1187 [16:44] <thgilfodrol> Adrian: at the bottom left there is an Edit Profile button
#1188 [16:45] <Adrian> were
#1189 [16:45] <thgilfodrol> Adrian: in the launcher
#1190 [16:46] <Adrian> i dont see it
#1191 [16:46] <thgilfodrol> Adrian: did you open the launcher?
#1192 [16:47] <Adrian> ohh you mean the download you gave me ?
#1193 [16:47] <thgilfodrol> Adrian: yes, the launcher I was specifically talking about
#1194 [16:48] <Adrian> yeah i opend it with win rar
#1195 [16:48] <Adrian> cause it said with what app you want to open this download
#1196 [16:48] <Adrian> and i clicked win rar
#1197 [16:48] <thgilfodrol> ??> Adrian java
#1198 [16:48] <Absol> Adrian: You can get Java 8 for most common platforms here: http://java.com/en/download/manual.jsp
#1199 [16:48] <Absol> Adrian: If your platform is not listed here, see ?? java/1.8 for a full list of builds for Java 8.
#1200 [16:49] <thgilfodrol> Adrian: download and install java first
#1201 [16:49] <thgilfodrol> Adrian: should be the first link, Windows Online
#1202 [16:50] <Adrian> soo the download you gave me do i uninstall it ?
#1203 [16:50] <thgilfodrol> Adrian: no, don't touch it
#1204 [16:50] <Adrian> ok
#1205 [16:51] <Adrian> i dont want to sound stupid
#1206 [16:51] <Adrian> but were do i check what platform is my pc
#1207 [16:51] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has quit. (Quit: webchat.esper.net)
#1208 [16:51] <Adrian> ?
#1209 [16:52] <thgilfodrol> Adrian: click on the download link for Windows Online
#1210 [16:52] <Adrian> oh ok
#1211 [16:52] <thgilfodrol> Adrian: make sure you read through *all* the instructions given (here or anywhere)- take it slow
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#1213 [16:53] * Mario [webchat@ran75-5-88-190-64-56.fbxo.proxad.net] has joined #minecrafthelp
#1214 [16:54] <Adrian> ok
#1215 [16:54] * Mario [webchat@ran75-5-88-190-64-56.fbxo.proxad.net] has quit. (Client Quit)
#1216 [16:57] * Lego [webchat@ti0140a400-2505.bb.online.no] has quit. (Quit: webchat.esper.net)
#1217 [17:04] <Adrian> ok hello
#1218 [17:04] <Adrian> i instaleed java
#1219 [17:04] <Adrian> all finished
#1220 [17:04] <Adrian> now what
#1221 [17:04] <thgilfodrol> Adrian: try running the launcher ending with .jar that i first told you to download
#1222 [17:05] <Adrian> omg i dont understand
#1223 [17:05] <thgilfodrol> Adrian: which part don't you understand?
#1224 [17:05] <Adrian> the try running the launcher ending with jar
#1225 [17:06] <thgilfodrol> Adrian: the file you downloaded from https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#1226 [17:06] <Adrian> ohhh
#1227 [17:06] <Adrian> ok
#1228 [17:08] <Adrian> umm
#1229 [17:08] <Adrian> i installed it agagin
#1230 [17:09] <Adrian> and it opened with win rar by it self
#1231 [17:09] <Adrian> what do i do to make it open with java
#1232 [17:09] <Adrian> ?
#1233 [17:09] <thgilfodrol> Adrian: right click on it
#1234 [17:09] <thgilfodrol> Adrian: "Open With"
#1235 [17:10] <Adrian> all it says
#1236 [17:10] <Adrian> is open and show in folder
#1237 [17:10] <Adrian> ?
#1238 [17:12] <thgilfodrol> Adrian: in your file explorer, right click on it
#1239 [17:15] <Adrian> ok umm
#1240 [17:15] <Adrian> now i see the edit profile thing
#1241 [17:15] <Adrian> now what
#1242 [17:16] <thgilfodrol> Adrian: click on it, and check the Launcher Visibility setting near the top
#1243 [17:16] <thgilfodrol> Adrian: make sure you select "Keep the launcher open" in the dropdown beside it, and save the profile
#1244 [17:16] <thgilfodrol> Adrian: then launch the game
#1245 [17:20] * Josiah [webchat@cpe-75-180-36-86.columbus.res.rr.com] has joined #minecrafthelp
#1246 [17:20] <Josiah> what do i do i keep getting this 18:18:37] [Thread-2/INFO]: OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#1247 [17:20] <Josiah> does anyone know
#1248 [17:21] <thgilfodrol> ??> Josiah tools/hjt
#1249 [17:21] <Absol> Josiah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1250 [17:21] <Absol> Josiah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1251 [17:23] <Adrian> finallllyyyyy
#1252 [17:23] <Adrian> yesss
#1253 [17:23] <Adrian> i can playy minecraft
#1254 [17:23] <Adrian> thank you soo much
#1255 [17:24] <thgilfodrol> Adrian: do any errors show up in the log?
#1256 [17:24] <Adrian> thgilfodrol
#1257 [17:24] <Adrian> thank you
#1258 [17:24] <Adrian> let me see
#1259 [17:24] <Josiah> https://paste.ubuntu.com/p/fDkHZSPgxk/
#1260 [17:24] <Josiah> sorry it took so long
#1261 [17:24] <Adrian> idk
#1262 [17:25] * Adrian [webchat@215.63.0.152.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#1263 [17:26] <thgilfodrol> Josiah: can you try disabling the discord overlay, and the player.me overlay?
#1264 [17:26] <Josiah> yeah give me a sec
#1265 [17:29] <Josiah> its still not working
#1266 [17:30] <Josiah> now im getting Process crashed with exit code -1073741819
#1267 [17:32] <Josiah> if that helps
#1268 [17:34] <thgilfodrol> ??> Josiah launcher/log-txt
#1269 [17:34] <Absol> Josiah: We need to see your full launcher log, which is created in the game directory.
#1270 [17:34] <Absol> Josiah: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1271 [17:34] <Josiah> infos and debugs
#1272 [17:34] <Josiah> or just infos
#1273 [17:34] <thgilfodrol> Josiah: everything
#1274 [17:34] <Josiah> ok
#1275 [17:35] * Onesockgames [webchat@ip184-182-16-206.ph.ph.cox.net] has joined #minecrafthelp
#1276 [17:36] <Josiah> https://paste.ubuntu.com/p/ZZfRvpxWTg/
#1277 [17:36] <Onesockgames> Im trying to get on to minecraft and when i click play this keeps popping up
#1278 [17:37] <thgilfodrol> ??> Josiah win/dxdiag
#1279 [17:37] <Onesockgames> https://paste.ubuntu.com/p/bfh3DSmCqv/
#1280 [17:37] <Absol> Josiah: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1281 [17:38] <thgilfodrol> Onesockgames: can you try installing to a different folder not inside OneDrive?
#1282 [17:38] * Denver [webchat@cpe-65-31-36-3.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1283 [17:40] <Josiah> https://paste.ubuntu.com/p/2gRNHDcFpT/
#1284 [17:42] <thgilfodrol> Josiah: try installing the driver at http://www.nvidia.com/Download/driverResults.aspx/141170/en-us
#1285 [17:46] <Josiah> it says that it is not compatible with my version of windows and the driver could not find compatible graphics hardware
#1286 [17:47] <thgilfodrol> Josiah: ah my bad, wrong link. one moment
#1287 [17:47] <Josiah> ok
#1288 [17:47] <thgilfodrol> Josiah: https://www.nvidia.com/Download/driverResults.aspx/141169/en-us
#1289 [17:49] * darren [webchat@c-73-123-205-95.hsd1.ma.comcast.net] has joined #minecrafthelp
#1290 [17:49] <darren> hello
#1291 [17:49] <thgilfodrol> hello darren
#1292 [17:49] <darren> im having technical issues
#1293 [17:50] <darren> welp
#1294 [17:51] <thgilfodrol> darren: what is the problem?
#1295 [17:51] <darren> when i run twitch for mods my mods dont work
#1296 [17:52] <thgilfodrol> darren: unfortunately mods are not supported here- try the minecraftforums
#1297 [17:52] <darren> bet
#1298 [17:55] <Josiah> it still does not work even after installing the driver
#1299 [17:58] <thgilfodrol> Josiah: when did the issue start?
#1300 [17:58] <Josiah> im not sure i recently added a monitor should i unplug it
#1301 [18:01] <Josiah> well i unplugged it and it did nothing so that's not the problem
#1302 [18:02] <Josiah> maybe about 1-3 months ago i think
#1303 [18:04] <thgilfodrol> Josiah: one moment
#1304 [18:04] <Josiah> ok
#1305 [18:05] <thgilfodrol> Josiah: can you try disabling GeForce Experience?
#1306 [18:06] * LocalRetard [webchat@host-85-30-161-253.sydskane.nu] has joined #minecrafthelp
#1307 [18:06] <Josiah> how would i go about doing that
#1308 [18:08] <LocalRetard> Hello, when I try to log into my account it says that I can play offline mode only, and when I try to log into the standard website it says ''
#1309 [18:08] <LocalRetard> An error prevented your request from being processed. Try again.''
#1310 [18:09] <thgilfodrol> Josiah: https://nvidia.custhelp.com/app/answers/detail/a_id/4228/~/disabling-the-geforce-experience-share-in-game-overlay
#1311 [18:09] <thgilfodrol> LocalRetard: have you ever used mcleaks?
#1312 [18:10] * Brandon [webchat@47.154.58.69] has joined #minecrafthelp
#1313 [18:10] <LocalRetard> Sorta embarresed now buy yes i was going to try it, wanted to see how alt mod worked on wurst client
#1314 [18:10] <thgilfodrol> ??> LocalRetard info/mcleaks
#1315 [18:10] <Absol> LocalRetard: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1316 [18:10] <Absol> LocalRetard: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1317 [18:10] <thgilfodrol> ??> LocalRetard win/hosts/edit
#1318 [18:10] <Absol> LocalRetard: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1319 [18:10] <Absol> LocalRetard: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1320 [18:10] * Brandon [webchat@47.154.58.69] has quit. (Client Quit)
#1321 [18:10] <Josiah> still didn't work
#1322 [18:11] <LocalRetard> Thanks I will try that :)
#1323 [18:11] <thgilfodrol> ??> Josiah av/adwcleaner
#1324 [18:11] <Absol> Josiah: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1325 [18:11] <Absol> Josiah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1326 [18:11] <CapFan67> LocalRetard, Just as a note: MCLeaks gets its alt accounts by diverting your login information to themselves, then adding your account to the alt pool. Once this is cleaned up, I strongly suggest changing your password.
#1327 [18:11] * Lloyd [webchat@host86-150-28-51.range86-150.btcentralplus.com] has joined #minecrafthelp
#1328 [18:11] <Lloyd> hello
#1329 [18:12] <LocalRetard> Thanks, I already changed my password after it since I figured that that's how they get their alts
#1330 [18:12] <Lloyd> hello
#1331 [18:13] <CapFan67> LocalRetard, Just bear in mind, that the error your getting is their server. If you've failed to login with your new password, before fixing your hosts file, they have that now too.
#1332 [18:13] <Lloyd> capfan
#1333 [18:13] * WolvePlex [webchat@173-27-69-194.client.mchsi.com] has joined #minecrafthelp
#1334 [18:13] * WolvePlex [webchat@173-27-69-194.client.mchsi.com] has quit. (Client Quit)
#1335 [18:13] <CapFan67> Lloyd, Yes?
#1336 [18:13] <LocalRetard> So now that i've tried to log in to my account they have my new password?
#1337 [18:13] <Lloyd> can you help me please
#1338 [18:14] * Josiah [webchat@cpe-75-180-36-86.columbus.res.rr.com] has joined #minecrafthelp
#1339 [18:14] <Josiah> ok im back
#1340 [18:14] <CapFan67> LocalRetard, If you attempted to login prior to fixing your hosts file, then yes. *After* fixing your hosts file, then change your password.
#1341 [18:14] <CapFan67> Lloyd, That depends on what you need, which you haven't told us yet.
#1342 [18:14] <LocalRetard> Damn,, changing my host files as quick as I can
#1343 [18:14] <Lloyd> okay so basically, i had this account and the password got changed and the emails pass was changed. How do i get the account back
#1344 [18:15] <CapFan67> ??> Lloyd account/hacked
#1345 [18:15] <Absol> Lloyd: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1346 [18:15] <Absol> Lloyd: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1347 [18:15] <Lloyd> dont have transaction id
#1348 [18:16] <CapFan67> Lloyd, Here's how you can recover your transaction ID:
#1349 [18:16] <CapFan67> ??> Lloyd account/trans-id
#1350 [18:16] <Absol> Lloyd: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1351 [18:16] <Josiah> i repaired my computer
#1352 [18:16] <Lloyd> its not my email tho
#1353 [18:17] <Lloyd> so i cant get the transaction id
#1354 [18:17] <LocalRetard> Quick question, how can I find my host files and edit them
#1355 [18:17] <CapFan67> Lloyd, When you buy Minecraft, you must supply your email. If someone purchased for you, have them assist you.
#1356 [18:17] <thgilfodrol> Josiah: try the game again
#1357 [18:17] <Lloyd> its my friends account, but he cant change the pass
#1358 [18:17] <CapFan67> ??> LocalRetard win/hosts/edit
#1359 [18:17] <Absol> LocalRetard: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1360 [18:17] <Absol> LocalRetard: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1361 [18:18] <Josiah> i still get 14:17:39 monitor Process crashed with exit code -1073741819
#1362 [18:18] <CapFan67> Lloyd, Then your friend will need to recover their account.
#1363 [18:18] <Lloyd> he cant change the password either
#1364 [18:18] <urielsalis> ??> Josiah av/adwcleaner
#1365 [18:18] <Absol> Josiah: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1366 [18:18] <Lloyd> it wont let him change it
#1367 [18:18] <Absol> Josiah: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1368 [18:18] <Josiah> i did
#1369 [18:18] <CapFan67> Lloyd, Then they will need to contact Mojang Customer Support:
#1370 [18:19] <CapFan67> ??> Lloyd account/send-email
#1371 [18:19] <Absol> Lloyd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1372 [18:19] <Absol> Lloyd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1373 [18:19] <urielsalis> Josiah, sorry, didnt scroll up enough
#1374 [18:19] <urielsalis> Josiah, one sc
#1375 [18:19] <Josiah> ok
#1376 [18:19] <urielsalis> ??> Josiah win/reinst
#1377 [18:19] <Absol> Josiah: You may need to reinstall the locally installed files that Minecraft puts into place.
#1378 [18:19] <Absol> Josiah: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1379 [18:23] * kehan [webchat@cpe-72-129-140-174.new.res.rr.com] has joined #minecrafthelp
#1380 [18:24] <kehan> trying to launch minecraft and it keeps crashing. have completely wiped it from the computer and reinstalled as well as reinstalling java.
#1381 [18:24] <Josiah> i swear Minecraft hates me
#1382 [18:24] <Josiah> or something
#1383 [18:24] <Josiah> because even that didn't work
#1384 [18:24] * LocalRetard [webchat@host-85-30-161-253.sydskane.nu] has quit. (Quit: webchat.esper.net)
#1385 [18:26] * Lloyd [webchat@host86-150-28-51.range86-150.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1386 [18:28] <Josiah> what is exit code -1073741819
#1387 [18:28] <Josiah> i don't understand
#1388 [18:33] * kehan [webchat@cpe-72-129-140-174.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#1389 [19:04] * hi [webchat@ip-23-252-158-65.omnitel.biz] has joined #minecrafthelp
#1390 [19:04] <hi> i lost my email
#1391 [19:04] * hi [webchat@ip-23-252-158-65.omnitel.biz] has quit. (Client Quit)
#1392 [19:11] * leo120120 [webchat@pc-220-141-120-200.cm.vtr.net] has joined #minecrafthelp
#1393 [19:12] <leo120120> Hi, im having issues with my forgot password email. It doesnt get sent to me, even when trying several times
#1394 [19:13] <leo120120> Is there any known issue around it?
#1395 [19:20] * JFindlow [webchat@c-73-160-185-71.hsd1.nj.comcast.net] has joined #minecrafthelp
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#1398 [19:26] <Meurcoos> My minecraft is continously crashing whenever i attempt to launch it
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#1403 [20:14] * bazyli02 [webchat@178.43.162.105.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#1405 [20:21] <urielsalis> ??< account/gdpr
#1406 [20:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1407 [20:50] * Clayton [webchat@184.151.127.141] has joined #minecrafthelp
#1408 [20:51] * JoeysRattata [webchat@047-134-173-072.res.spectrum.com] has joined #minecrafthelp
#1409 [20:51] <Clayton> I can't join anyones world and no one can join mine? It keeps saying unable to connect to world. How can I fix this??
#1410 [20:51] <JoeysRattata> Hello, I'm having trouble getting my game to accept a password. I tried resetting my password, but then when I enter the new password, it says that it is still an invalid password.
#1411 [21:01] <JoeysRattata> ...is there anyone actually in here...?
#1412 [21:18] <cities7> plenty of people but they may not be paying attention
#1413 [21:30] <JoeysRattata> I guess asking here is fruitless.
#1414 [21:42] * Alicia [webchat@c-76-103-27-112.hsd1.ca.comcast.net] has joined #minecrafthelp
#1415 [21:42] <Alicia> hi
#1416 [21:42] <Alicia> Uhm my acc was hacked
#1417 [21:42] <Alicia> and like they changed the name
#1418 [21:42] <thgilfodrol> ??> Alicia account/send-email
#1419 [21:42] <Absol> Alicia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1420 [21:42] <Absol> Alicia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1421 [21:42] <Alicia> and I wanna change it back but i have to what it was
#1422 [21:42] <Alicia> but like
#1423 [21:42] <Alicia> I have to wait 30 days
#1424 [21:43] <Alicia> but someone hacked my acc and changed the name
#1425 [21:43] * Tank [webchat@67-61-155-85.cpe.cableone.net] has joined #minecrafthelp
#1426 [21:43] <Alicia> I cant change it back
#1427 [21:43] <Alicia> I have to wait but I did not change it
#1428 [21:43] <Alicia> someone hacked my acc
#1429 [21:43] <Alicia> and changed the name
#1430 [21:43] <urielsalis> Alicia, there is no way around it except contacting Mojang
#1431 [21:44] <Alicia> can you give me the link
#1432 [21:44] <Alicia> to email them
#1433 [21:44] <Alicia> for this problem
#1434 [21:44] <urielsalis> Alicia, Absol did
#1435 [21:44] <Alicia> Its lost in chat
#1436 [21:44] <Alicia> can you please resend
#1437 [21:44] <mattym> Alicia, Scroll
#1438 [21:45] <Tank> Does anyone know how to find their username w/o signing in?
#1439 [21:45] <Alicia> Ok thx but when do you think I will hear back
#1440 [21:45] <Alicia> also how do i access my transaction iD?
#1441 [21:45] <thgilfodrol> Alicia: refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1442 [21:45] <thgilfodrol> ??> Alicia account/trans-id
#1443 [21:45] <Absol> Alicia: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1444 [21:46] <thgilfodrol> Tank: I'm guessing you're trying to find the username for an unmigrated account you've lost?
#1445 [21:46] <Alicia> well
#1446 [21:46] <Alicia> No I was hacked and who ever compermised my acc changed the name
#1447 [21:46] <urielsalis> ??> Alicia irc/multitasking
#1448 [21:46] <Absol> Alicia: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#1449 [21:46] <Tank> Yeah i havent played in several years and i need to migrate to a new email but i need my username to do that but i cant remember it
#1450 [21:47] <Alicia> I understand sorry lol
#1451 [21:48] <thgilfodrol> Tank: if you've played the game before on the current computer, you may be able to scavenge it from the launcher_profiles.json file in your .minecraft folder
#1452 [21:48] <Tank> Okay let me look if it doesnt work ill be back
#1453 [21:48] <urielsalis> Tank, if its not there, you can try searching for it on namemc.com
#1454 [21:48] <urielsalis> Tank, try different possiblities until you find one
#1455 [21:50] <Alicia> ok so idk if you know this but would I just tell Paypal about my transaction history or... ?
#1456 [21:50] <urielsalis> Alicia, you can see it youself in your account details
#1457 [21:51] <Alicia> oh ok thank you
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#1459 [21:52] * Alicia [webchat@c-76-103-27-112.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1460 [21:53] <Tank> im having trouble finding it in my file explorer
#1461 [21:53] * bildramer [~bildramer@p2003004D8D0899004564E45F72477F45.dip0.t-ipconnect.de] has joined #minecrafthelp
#1462 [21:54] <thgilfodrol> Tank: this is what it should look like: http://thgil.ganks.me/9_oh9iKT.png
#1463 [21:56] <Tank> Mine doesn't look anything like that
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#1465 [21:59] * Lord_of_Life [~Lord@46.217.125.84] has joined #minecrafthelp
#1466 [22:00] <Tank> I cant find the folder with all of that information
#1467 [22:01] <thgilfodrol> ??> Tank win/.minecraft
#1468 [22:01] <Absol> Tank: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1469 [22:03] <Tank> ok i found the folder but i have no way of opening it to find my name
#1470 [22:04] <thgilfodrol> Tank: you can just use notepad
#1471 [22:09] <Tank> Well it worked i got my username back but now it wont let me migrate my acc says wrong username or pass
#1472 [22:10] <thgilfodrol> Tank: unfortunately there's no easy way out of that one- you'll just have to keep trying until you get to the right password
#1473 [22:10] <thgilfodrol> Tank: keep in mind that eventually you'll be throttled
#1474 [22:10] <thgilfodrol> ??> Tank login/throttle
#1475 [22:10] <Absol> Tank: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1476 [22:10] <Absol> Tank: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1477 [22:11] <thgilfodrol> Tank: while you're at it, you should send a support ticket requesting migration help/account recovery
#1478 [22:11] <thgilfodrol> ??> Tank account/send-email
#1479 [22:11] <Absol> Tank: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1480 [22:11] <Absol> Tank: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1481 [22:12] <Tank> Ugh I got so close and if you ask me 3 attempts seems a little ridiculous but okay ill try some more passwords later then thanks for the help btw!
#1482 [22:13] <Tank> I had sent an email right before i found this site but they are still backed up from christmas
#1483 [22:13] <thgilfodrol> Tank: yeah, unfortunately there's not a whole lot that can be done
#1484 [22:13] <thgilfodrol> Tank: no problem, and good luck with the recovery!
#1485 [22:13] * MrBestMexican [webchat@CableLink-189-219-122-248.Hosts.InterCable.net] has joined #minecrafthelp
#1486 [22:14] <MrBestMexican> Hello, I have a problem I do not have the password of my gmail and I do not have a recovery gmail, is there any way to change the gmail of my account without me having the other one that I had?
#1487 [22:15] <thgilfodrol> ??> MrBestMexican account/send-email
#1488 [22:15] <Absol> MrBestMexican: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1489 [22:15] <Absol> MrBestMexican: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1490 [22:16] <Tank> Thanks if worse come to worse though i wont mind just making a new acc and buying mc again just trying to play some technic pack again missed the good ol' days
#1491 [22:16] * Kanza_fort [webchat@36.79.253.3] has joined #minecrafthelp
#1492 [22:16] <thgilfodrol> Tank: some of the newer packs from ftb look pretty interesting too
#1493 [22:17] * Kanza_fort [webchat@36.79.253.3] has quit. (Client Quit)
#1494 [22:17] <Tank> I haven't heard of ftb is that another mod installer?
#1495 [22:20] <thgilfodrol> Tank: yeah, it's the other popular modpack brand
#1496 [22:20] * MrBestMexican [webchat@CableLink-189-219-122-248.Hosts.InterCable.net] has quit. (Quit: webchat.esper.net)
#1497 [22:20] <thgilfodrol> Tank: I think they moved to using the curse client for pack installation a while back
#1498 [22:22] <Tank> huh if i end up getting my acc back ill check that one out i only ever used Technic Pack and played attack of the b-team greatest modpack ever created imo Had a lot of fun with the thermal dynamics mod in there
#1499 [22:22] * Nathan [webchat@h51.115.90.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1500 [22:22] <thgilfodrol> Tank: I heard about that one way back, but didn't get to try it
#1501 [22:23] <Tank> It was great
#1502 [22:23] <Tank> do you want the link to download technic pack?
#1503 [22:23] <thgilfodrol> Tank: I've got it, thanks though
#1504 [22:24] <Tank> shoulda guessed
#1505 [22:24] <Nathan> aye
#1506 [22:25] <Nathan> why does my minecraft keep crashing?
#1507 [22:25] <thgilfodrol> Nathan: when does it crash?
#1508 [22:25] <Nathan> when i click play
#1509 [22:25] <Tank> oh but back to my account i dont think ill be able to recover because i think my pass has changed because the pass that is saved in my computer for minecraft isnt working anymore and niether are any of the other passwords i ever use
#1510 [22:25] <thgilfodrol> Nathan: what's the message?
#1511 [22:26] <thgilfodrol> Tank: you may be able to ask to verify ownership via other methods with support
#1512 [22:27] <Nathan> it says game crash, an unexpected issue has accured
#1513 [22:27] <Nathan> occured
#1514 [22:27] <Tank> email with the transaction id is gone, that credit card we used is way gone, and nobody will ever remember and of the information honestly i have no problem with just restarting its only $27
#1515 [22:28] <thgilfodrol> ??> Nathan launcher/log-txt
#1516 [22:28] <Absol> Nathan: We need to see your full launcher log, which is created in the game directory.
#1517 [22:28] <Absol> Nathan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1518 [22:30] * Me4502 [~Me4502@185.57.191.43] has joined #minecrafthelp
#1519 [22:31] <Nathan> what?
#1520 [22:31] <Nathan> i dont understand
#1521 [22:32] <Nathan> hello???????
#1522 [22:33] <Tank> Thanks for all the help +thgilfodrol, I look forward to the day we meet again.
#1523 [22:33] <thgilfodrol> Tank: no problem, good luck!
#1524 [22:33] <thgilfodrol> Nathan: can you explain exactly which part you don't understand?
#1525 [22:33] * Tank [webchat@67-61-155-85.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1526 [22:33] <Nathan> the instance you are using
#1527 [22:34] <thgilfodrol> Nathan: the profile
#1528 [22:34] <Nathan> what profile
#1529 [22:37] <thgilfodrol> Nathan: the profile you use the launch the game
#1530 [22:38] <thgilfodrol> Nathan: all of these are profiles http://thgil.ganks.me/6deGSOXo.png
#1531 [22:39] <Nathan> ok
#1532 [22:39] <Nathan> how do send them
#1533 [22:39] <Nathan> how do i send them*
#1534 [22:42] <thgilfodrol> Nathan: please refer to Absol's instructions
#1535 [22:43] <Nathan> ok
#1536 [22:47] <Nathan> okay, i did it
#1537 [22:49] <thgilfodrol> Nathan: post the link here as instructed
#1538 [22:51] <Nathan> https://paste.ubuntu.com/p/HGnnRz5XXR/
#1539 [22:52] <thgilfodrol> ??> Nathan win/dxdiag
#1540 [22:52] <Absol> Nathan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1541 [23:02] <Nathan> do i need to send you the url?
#1542 [23:04] <mattym> Nathan, Yes
#1543 [23:04] <Nathan> https://paste.ubuntu.com/p/t6jcKNbYF4/
#1544 [23:06] <mattym> Nathan, Download and Install the first file listed for Windows 10 64 Bit from here https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-desktops/a6-5200-radeon-hd-8400
#1545 [23:07] * Nathan [webchat@h51.115.90.75.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1546 [23:15] * Luca [webchat@75-39-164-158.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1547 [23:16] <Luca> When starting up minecraft my file goes into a separate disk then the launcher.
#1548 [23:17] <CapFan67> Luca, Running Windows?
#1549 [23:18] <Luca> yes, 10
#1550 [23:18] <CapFan67> Luca, Regardless of where you install your launcher and set profile game directories, some of the game files will install in your @appdata%\.minecraft folder. By default, all of the client files go here.
#1551 [23:19] <Luca> The problem with that is that the folder is in a file that is already full and could crash my computer if more is put into it (I.E Updates, ect.)
#1552 [23:21] <CapFan67> Luca, If you want *most* of the minecraft files to reside elsewhere, you can create a shortcut to your launcher, then edit the shortcut and add --workDir [path] to your Target. Here's an example: https://i.imgur.com/1oZKv3d.png
#1553 [23:21] <CapFan67> Luca, A *few* files will still end up in your %appdata% folder, but they should be very small.
#1554 [23:23] <Luca> So would updates be put in as well or would it still automatically go into the %appdata% area?
#1555 [23:24] <CapFan67> Luca, Using the --workDir argument, your version files will go to the directory you specify. Only a couple of launcher files stubbornly remain in the %appdata% folder.
#1556 [23:24] <mattym> Luca, If the game files alone are going to cause a problem, you need to make room on that drive regardless.
#1557 [23:24] <CapFan67> ^ This. This sounds like a symptom of a much larger problem you need to solve.
#1558 [23:27] <Luca> Thats not the problem I'm experiencing. My computer has multiple disks, C, E, F, ect. It's a family computer so it holds a lot of data, most of which is held on the C disk because it is the default. This is why we downloaded the launcher onto our F disk in hopes of not crashing our computer with everything being on the C disk. Mt problem now is whe
#1559 [23:27] <Luca> n I start the launcher, the information goes into %appdata% which is in the C disk.
#1560 [23:28] <CapFan67> Luca, The instructions above will solve that, and put *most* of minecraft on the target drive you specify.
#1561 [23:29] <mattym> Luca, And what we are saying, is that regardless of total space across all drives, you need to clear space on the C drive for the computer to work properly.
#1562 [23:31] <Luca> We've tried deleting and moving some data from the C file but it never clears up much room because it is a default. I'll give what CapFan67 suggested a try.
#1563 [23:32] * Alyssa [webchat@96-2-14-240-static.midco.net] has joined #minecrafthelp
#1564 [23:36] <Alyssa> If I no longer have access to my email and can't remember my security questions, do I have to wait for an official worker to unlock my account?
#1565 [23:37] <CapFan67> Alyssa, Yes. Do you need a link to the web form to send a support email request?
#1566 [23:40] <Alyssa> I found the link, I was just wondering since they're almost 3 weeks behind in requests.
#1567 [23:40] <CapFan67> Alyssa, Without the email, that's your best/only route.
#1568 [23:40] <Alyssa> Okay, thank you!
#1569 [23:40] <Alyssa> Okay, thank you!
#1570 [23:41] * Alyssa [webchat@96-2-14-240-static.midco.net] has left #minecrafthelp
#1571 [23:43] * FBJoey [webchat@c-68-82-105-43.hsd1.pa.comcast.net] has joined #minecrafthelp
#1572 [23:43] <FBJoey> hello
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#1574 [23:50] * james [webchat@47-223-120-84.gldwcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1575 [23:50] <james> heyyyy
#1576 [23:50] <james> so i have a question
#1577 [23:51] <CapFan67> No need to ask for permission. Just ask away. If someone in the channel knows the answer, they'll help.
#1578 [23:51] <james> so when i try to log into a online server it says login fail authentications server is down for maintenence
#1579 [23:51] <james> it says it on every server
#1580 [23:52] <CapFan67> james, According to https://help.mojang.com/, all services are running. Let me test.
#1581 [23:52] <mattym> ??> james launcher/relog
#1582 [23:52] <Absol> james: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1583 [23:52] <james> no like on my minecraft keeps telling me
#1584 [23:53] <james> okay gimme one moment
#1585 [23:54] <james> nope didnt wokr
#1586 [23:54] <james> work
#1587 [23:57] <james> hello
#1588 [23:58] <mattym> ??> james tools/hjt
#1589 [23:58] <Absol> james: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1590 [23:58] <Absol> james: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1591 [23:58] <james> idk what anyof that is
#1592 [23:59] <CapFan67> james, Those are instructions to run a program that will produce a report so we can see if any known incompatible software is installed and possibly causing your issue.