#1 [00:01] <james> u have a link for me to clik to scan stuff?
#2 [00:02] <mattym> james, Read the instructions Absol wrote to you.
#3 [00:09] * james [webchat@47-223-120-84.gldwcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#4 [00:09] <james> sorry wifi crashed
#5 [00:10] <james> https://paste.ubuntu.com/p/JcSdS5zcKR/
#6 [00:11] * bastuborste [webchat@c83-254-164-109.bredband.comhem.se] has joined #minecrafthelp
#7 [00:12] <james> yall need that link again?
#8 [00:12] <mattym> james, Can you see if you are able to connect to the following server: mctest.ae97.net
#9 [00:13] <james> one sec
#10 [00:13] <james> wont let me
#11 [00:13] <james> says the same thing
#12 [00:13] <bastuborste> It seems my original account disappeared, I could even create a new account with the same email
#13 [00:14] <mattym> ??> bastuborste account/send-email
#14 [00:14] <Absol> bastuborste: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#15 [00:14] <Absol> bastuborste: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#16 [00:14] <bastuborste> wat do
#17 [00:14] <mattym> james, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#18 [00:14] <james> nope
#19 [00:15] <bastuborste> thank you
#20 [00:15] * bastuborste [webchat@c83-254-164-109.bredband.comhem.se] has quit. (Client Quit)
#21 [00:15] <mattym> james, Are there any issues if you try to start a single player world? Any errors?
#22 [00:15] <james> idk lemme try
#23 [00:16] <james> no problem at all
#24 [00:19] <mattym> james, Is it a recent problem?
#25 [00:19] <james> yea
#26 [00:21] <mattym> ??> james av/adwcleaner
#27 [00:21] <Absol> james: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#28 [00:21] <Absol> james: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#29 [00:24] * Sharkey [webchat@pool-108-48-171-128.washdc.fios.verizon.net] has joined #minecrafthelp
#30 [00:25] <Sharkey> i cant log in and the reset didnt work
#31 [00:25] <Sharkey> what do i do
#32 [00:26] <mattym> Sharkey, What do you mean the reset didnt work?
#33 [00:26] <Sharkey> i tried to reset my password and it didnt work
#34 [00:27] <mattym> Sharkey, Did you get the email to reset it?
#35 [00:27] <Sharkey> yeah and i tried it but then it didnt work so i tried to reset it again and i didnt get anouther email
#36 [00:28] <mattym> ??> Sharkey login/throttle
#37 [00:28] <Absol> Sharkey: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#38 [00:28] <Absol> Sharkey: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#39 [00:28] * james [webchat@47-223-120-84.gldwcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#40 [00:28] <james> im back
#41 [00:29] <Sharkey> ok thank
#42 [00:29] <Sharkey> s
#43 [00:29] <mattym> james, Check the connection again.
#44 [00:29] * lolologiorgia [webchat@c-76-120-68-148.hsd1.co.comcast.net] has joined #minecrafthelp
#45 [00:29] <james> okay
#46 [00:29] <lolologiorgia> hello i need help what do i do if i dont know my security questions and dont have the access to the email linked?
#47 [00:30] <mattym> ??> lolologiorgia account/send-email
#48 [00:30] <Absol> lolologiorgia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [00:30] <Absol> lolologiorgia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [00:30] <lolologiorgia> how do i get my transaction id because i bought it like 6 years ago
#51 [00:31] <Sharkey> but when i first tried to launch the game i was already loged in but it said error, so i reset my pc and then this log in not working situation happend, so idk y it didnt work when i tried to launch the game
#52 [00:31] <mattym> ??> lolologiorgia account/trans-id
#53 [00:31] <Absol> lolologiorgia: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#54 [00:31] <james> okay thank yall sm
#55 [00:31] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#56 [00:31] <lolologiorgia> thank you guys
#57 [00:31] <mattym> Sharkey, It happens like that sometimes.
#58 [00:32] <Sharkey> yeah
#59 [00:32] <Sharkey> im mad
#60 [00:32] <lolologiorgia> that is kinda confusing can you explain what i have to do
#61 [00:32] <mattym> lolologiorgia, No more than the links you were provided can.
#62 [00:33] * Sharkey [webchat@pool-108-48-171-128.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#63 [00:33] <lolologiorgia> i mean i dont get what it is saying
#64 [00:33] <mattym> lolologiorgia, Fill out the form in the first link, if you don't know your Transaction ID, use the last link provided for ways of finding it.
#65 [00:35] <lolologiorgia> ok nevermind but thank you for the help!
#66 [00:36] * lolologiorgia [webchat@c-76-120-68-148.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#67 [00:38] * Luca [webchat@75-39-164-158.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#68 [01:25] * TakingDubs [webchat@107-210-111-198.lightspeed.oshkwi.sbcglobal.net] has joined #minecrafthelp
#69 [01:25] <TakingDubs> I cannot answer my security questions for one of my minecraft accounts, and my gmail was deleted so I cannot change them
#70 [01:26] <CapFan67> ??> TakingDubs account/send-email
#71 [01:26] <Absol> TakingDubs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#72 [01:26] <Absol> TakingDubs: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#73 [01:34] * TakingDubs [webchat@107-210-111-198.lightspeed.oshkwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#74 [01:39] * andmars [webchat@ip-109-90-240-166.hsi11.unitymediagroup.de] has joined #minecrafthelp
#75 [01:41] <andmars> Hi, I one had an account for minecraft java edition but I've closed it. Now there is no chance of getting the account or e-mail back, right? (only thing is purchase the game again with a different e-mail)
#76 [01:41] <andmars> *once
#77 [02:16] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 189 seconds)
#78 [02:31] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#79 [03:00] * BeTillOMC [webchat@89.201.45.11] has joined #minecrafthelp
#80 [03:02] <BeTillOMC> hey, i have a problem joining multiplayer servers, whenever i try to join any server it gives me this error ''java.lang.NullPointerException: group''
#81 [03:30] * jay [webchat@cpc85764-newc19-2-0-cust65.16-2.cable.virginm.net] has joined #minecrafthelp
#82 [03:31] <jay> hi i can not get into my minecraft account as i dont know the security questions and dont have access to the email.
#83 [03:31] <Greymagic27> ??> jay account/send-email
#84 [03:31] <Absol> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#85 [03:31] <Absol> jay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#86 [03:37] * clementchab [webchat@i15-les01-t2-31-35-127-203.sfr.lns.abo.bbox.fr] has joined #minecrafthelp
#87 [03:48] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#88 [03:49] * andmars [webchat@ip-109-90-240-166.hsi11.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#89 [03:50] <clementchab> Hello
#90 [03:50] <Greymagic27> clementchab, Hi!
#91 [03:51] <clementchab> Hi Greymagic
#92 [03:52] <clementchab> I need help
#93 [03:52] <Greymagic27> What's the problem?
#94 [03:53] <clementchab> My account does not work
#95 [03:53] <Greymagic27> Does it give you any kind of error?
#96 [03:55] <clementchab> No password error
#97 [03:55] <clementchab> And I do not have access to my email address too
#98 [03:55] <Greymagic27> ??> clementchab account/send-email
#99 [03:56] <Absol> clementchab: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#100 [03:56] <Absol> clementchab: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#101 [03:56] <clementchab> I think I'm a victim of a pirate
#102 [03:57] <clementchab> Thank you
#103 [04:00] * clementchab [webchat@i15-les01-t2-31-35-127-203.sfr.lns.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#104 [04:15] * Tjonna63 [webchat@c83-250-11-95.bredband.comhem.se] has joined #minecrafthelp
#105 [04:15] <Tjonna63> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#106 [04:18] * jay [webchat@cpc85764-newc19-2-0-cust65.16-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#107 [04:18] * Tjonna63 [webchat@c83-250-11-95.bredband.comhem.se] has quit. (Client Quit)
#108 [04:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#109 [05:30] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#110 [05:30] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#111 [05:40] * kluts_games [webchat@ip545603c3.speed.planet.nl] has joined #minecrafthelp
#112 [05:41] <kluts_games> hello when i try to send an email to redo my security questions i don't get any email
#113 [05:42] * bekoe [webchat@43.245.163.164] has joined #minecrafthelp
#114 [05:43] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#115 [05:44] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#116 [05:45] <bekoe> Hi, Ive been having trouble accessing my account, when I try to log in using the launcher the message "Could not connect to server" displays, and when I try to log into the minecraft website, the message "An error prevented your request from being processed." displays. Ive tried adding the launcher to my firewall but that didnt help
#117 [05:45] <Greymagic27> ??> bekoe tools/hjt
#118 [05:45] <Absol> bekoe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#119 [05:45] <Absol> bekoe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#120 [05:47] * bekoe [webchat@43.245.163.164] has quit. (Quit: webchat.esper.net)
#121 [05:48] * Webchat_06754 [webchat@static.masmovil.com] has joined #minecrafthelp
#122 [05:48] * Espercorn kicked Webchat_06754 from #minecrafthelp (Reason: ebchat_06754 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#123 [05:48] * jake [webchat@37.75.45.8] has joined #minecrafthelp
#124 [05:48] <jake> hello
#125 [05:48] <Greymagic27> jake, Hi
#126 [05:48] <jake> what would be the best way to change the email on an account?
#127 [05:48] * jake is now known as Guest2319
#128 [05:48] <Greymagic27> Check: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#129 [05:49] <Guest2319> the account was given to me some time ago and the guy forgot to give me the email
#130 [05:49] <Guest2319> i checked it already
#131 [05:50] * Guest2319 [webchat@37.75.45.8] has quit. (Client Quit)
#132 [05:52] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#133 [05:53] <bennes2004> can someone help?
#134 [05:55] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#135 [05:56] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#136 [05:56] <kluts_games> hello when i try to send an email to redo my security questions i don't get any email
#137 [05:56] <CapFan67> kluts_games, have you checked your junk mail folders?
#138 [05:57] <bennes2004> theres no operators here at the moment
#139 [05:58] <CapFan67> bennes2004, There aren't "operators" here. We're volunteers who mostly help with technical issues with client crashes. Account issues, including purchases, can only be handled by Mojang. There are a few common issues we can offer advice with, but we can't fix problems.
#140 [05:58] <kluts_games> yes i have
#141 [05:58] <bennes2004> it says your called operators anyway i cant make an account
#142 [05:58] <CapFan67> kluts_games, In that case, you'll need to Email Mojang Customer Support:
#143 [05:59] <CapFan67> ??> kluts_games account/send-email
#144 [05:59] <Absol> kluts_games: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#145 [05:59] <Absol> kluts_games: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#146 [05:59] <CapFan67> ??> kluts_games account/trans-id
#147 [05:59] <Absol> kluts_games: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#148 [06:00] <bennes2004> i cant make an account
#149 [06:01] <bennes2004> @?:><MVCxhjkl;'
#150 [06:02] <bennes2004> im having issues with account creation, it keeps saying verify your card information
#151 [06:02] <Andrio> bennes2004, see https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase?b_id=5408
#152 [06:03] <bennes2004> ive read this and this doesnt help me
#153 [06:04] <bennes2004> i can use my card on every other purchase on different stores but minecraft
#154 [06:04] * thelounge78 [webchat@185-113-96-46.cust.bredband2.com] has joined #minecrafthelp
#155 [06:04] * Espercorn kicked thelounge78 from #minecrafthelp (Reason: helounge78 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#156 [06:07] <bennes2004> doesnt help me
#157 [06:07] <bennes2004> #minecrafthelp
#158 [06:07] <urielsalis> bennes2004, contact your bank
#159 [06:07] <urielsalis> bennes2004, and ask them to allow the purchase
#160 [06:08] <bennes2004> its not that its mojangs website
#161 [06:08] <bennes2004> it says verify your card info and try again
#162 [06:08] <urielsalis> bennes2004, its your bank
#163 [06:09] <urielsalis> bennes2004, thats the message the website says when the bank doesnt allow the transacftion
#164 [06:09] <bennes2004> it works on other stores
#165 [06:09] <urielsalis> !kick bennes2004 Contact your bank, ask them to allow a international purchase to Swerden for Mojang, nothing else we can help you here
#166 [06:09] * Espercorn kicked bennes2004 from #minecrafthelp (Reason: ennes2004 :(urielsalis) Contact your bank, ask them to allow a international purchase to Swerden for Mojang, nothing else we can help you here)
#167 [06:34] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has joined #minecrafthelp
#168 [06:35] <Arkeman007> hi
#169 [06:35] * nowym [webchat@p4FDB6BB4.dip0.t-ipconnect.de] has joined #minecrafthelp
#170 [06:35] <Arkeman007> when i try to enter to a world (multiplayer or not) in 1.9 or above the game crash
#171 [06:35] <Arkeman007> here's the report
#172 [06:35] * Xyrusek [webchat@acdb125.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#173 [06:36] <Arkeman007> https://paste.ubuntu.com/p/7X2JKWsh8G/
#174 [06:36] <nowym> What I can do, when my account was hacked, and hacker change e-mail of my account?
#175 [06:37] <CapFan67> Arkeman007, Have you tried toggling VBO's in your graphic settings?
#176 [06:37] <Arkeman007> ok
#177 [06:37] <CapFan67> ??> nowym account/hacked
#178 [06:37] <Absol> nowym: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#179 [06:37] <Arkeman007> ill try and I say
#180 [06:37] <Absol> nowym: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#181 [06:39] <Arkeman007> i've put vbo and vsync off and it worked
#182 [06:39] <Arkeman007> thank you a lot
#183 [06:39] <CapFan67> Arkeman007, Great to hear. Enjoy!
#184 [06:39] * nowym [webchat@p4FDB6BB4.dip0.t-ipconnect.de] has quit. (Client Quit)
#185 [06:39] <Arkeman007> +CapFan67 can i rate you 5 stars xd?
#186 [06:45] * guillamet [webchat@lfbn-1-16907-160.w86-244.abo.wanadoo.fr] has joined #minecrafthelp
#187 [06:45] <guillamet> Hello !
#188 [06:45] <CapFan67> Hi
#189 [06:46] <guillamet> I have a problem with servers
#190 [06:46] <guillamet> i will send the error
#191 [06:46] <guillamet> java.lang.NullPointerException: group
#192 [06:46] <guillamet> i am premium
#193 [06:47] <CapFan67> ??> guillamet launcher/log-txt
#194 [06:47] <Absol> guillamet: We need to see your full launcher log, which is created in the game directory.
#195 [06:47] <Absol> guillamet: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#196 [06:48] <guillamet> okay i will do it
#197 [06:50] <guillamet> https://paste.ubuntu.com/p/yQG2GKCCdW/
#198 [06:51] <CapFan67> guillamet, I don't see the error in this log. Can you create the error first, then copy the log?
#199 [06:51] <guillamet> okay
#200 [06:52] <urielsalis> ??> guillamet tools/hjt
#201 [06:52] <Absol> guillamet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#202 [06:52] <Absol> guillamet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#203 [06:55] <guillamet> thank's it works Absol, i've just do the scan and it works... idk why
#204 [06:58] * james [webchat@47-223-120-84.gldwcmta01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#205 [06:58] * Tbonechick [webchat@bzq-109-66-220-30.red.bezeqint.net] has joined #minecrafthelp
#206 [07:00] <Tbonechick> hey guy, i need some help. my louncher stuck in offline mode and i can't do nothing
#207 [07:02] <Andrio> ??> Tbonechick tools/HJT
#208 [07:02] <Absol> Tbonechick: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [07:02] <Absol> Tbonechick: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [07:03] * Tbonechick [webchat@bzq-109-66-220-30.red.bezeqint.net] has quit. (Client Quit)
#211 [07:03] * Tbonechick [webchat@bzq-109-66-220-30.red.bezeqint.net] has joined #minecrafthelp
#212 [07:03] * Tbonechick [webchat@bzq-109-66-220-30.red.bezeqint.net] has quit. (Client Quit)
#213 [07:13] * Arkeman007 [webchat@213.red-83-45-117.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#214 [07:23] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#215 [07:43] * Guest37151 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#216 [07:45] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#217 [07:45] * webrosc is now known as Guest5912
#218 [08:01] * rares [webchat@92.85.5.12] has joined #minecrafthelp
#219 [08:02] <rares> I am trying to host a minecraft server but i get this error io.netty.channel.abstractchannel$annotatedconnectexception
#220 [08:03] <rares> Can someone help me with this
#221 [08:03] <rares> ?
#222 [08:03] <Andrio> rares, what's the complete exception message?
#223 [08:08] * Xyrusek [webchat@acdb125.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#224 [08:12] <rares> io.netty.channel.abstractchannel$annotatedconnectexception no further information
#225 [08:18] <Andrio> rares, that doesn't look like it.
#226 [08:33] * kitosaki [webchat@30.194-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#227 [08:34] <kitosaki> Hello! I purchased Minecraft back in like, 2011 when it was still just Java edition when I was in college. I opened a case to fix it, but that was almost 2 weeks ago and haven't heard back.
#228 [08:38] <CapFan67> kitosaki, Are you trying to fix a technical issue, or an account issue?
#229 [08:40] * credixDE [webchat@x4d0a2f2c.dyn.telefonica.de] has joined #minecrafthelp
#230 [08:40] <credixDE> german?
#231 [08:40] <CapFan67> credixDE, English
#232 [08:42] <credixDE> Migrate your old Premium Minecraft Account does not work why?
#233 [08:42] <CapFan67> credixDE, When you try to migrate your account, what doesn't work?
#234 [08:44] <credixDE> There is a username or password is wrong
#235 [08:45] <CapFan67> credixDE, If you do not know your password on a Legacy account, you'll need to contact Mojang Support:
#236 [08:45] <CapFan67> ??> credixDE account/send-email
#237 [08:45] <Absol> credixDE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#238 [08:45] <Absol> credixDE: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#239 [08:45] <kitosaki> #capfan67 account.
#240 [08:47] <CapFan67> kitosaki, Since we're not Mojang, but just volunteers helping with technical issues, we can't directly work on your account. We can offer links to support pages on specific subjects, but most account issues end up recommending that you Email support.
#241 [08:47] <CapFan67> kitosaki, If you didn't get a reply on a request 2 years ago, I'd recommend trying again. Keep an eye on your junk filter when the queue is working on the day you submitted your request.
#242 [08:48] <credixDE> And where does one find Transaction ID?
#243 [08:48] <credixDE> So I bought myself with paysafecard and I bought minecraft in 2015.
#244 [08:49] <CapFan67> credixDE, Here is the support page regarding your Transaction ID:
#245 [08:49] <CapFan67> ??> credixDE account/trans-id
#246 [08:49] <Absol> credixDE: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#247 [08:50] <credixDE> I've had contact with Mojang before but did not work
#248 [08:50] * n00bDad [webchat@host181-67-dynamic.235-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#249 [08:50] <CapFan67> credixDE, Only Mojang can resolve your account issues.
#250 [08:50] <credixDE> ok
#251 [08:51] * credixDE [webchat@x4d0a2f2c.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#252 [08:51] <kitosaki> CapFan67 thanks. I had put a request in 2 weeks ago to revive the issue but havent heard anything about it.
#253 [08:52] <n00bDad> hi. I am running the Java edition on a Win PC. I purchased a realm. It now tells me I'm not able to invite a user whose handle I know. Any hints? thx
#254 [08:52] * kitosaki [webchat@30.194-245-81.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#255 [08:55] <n00bDad> May it have to do with the non-interplayability btw the Java and other versions?
#256 [09:00] * Vador_ [webchat@196.77.43.20] has joined #minecrafthelp
#257 [09:01] <Vador_> My game keep saying "The game has crashed whilst initializing"
#258 [09:02] <Vador_> please someone help! i missed mcpc so much
#259 [09:03] <CapFan67> Vador_, That's sometimes caused by incompatible software running on your system. Let's see what's running:
#260 [09:03] <CapFan67> ??> Vador_ tools/hjt
#261 [09:03] <Absol> Vador_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [09:03] <Absol> Vador_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [09:05] <Vador_> Where do i can give you the link?
#264 [09:05] <CapFan67> Vador_, After you paste and get a new URL, paste that URL here in chat.
#265 [09:06] <Vador_> ok
#266 [09:07] <Vador_> WHat the heck is "log"??
#267 [09:08] <Vador_> what do "log" means?
#268 [09:08] <Vador_> The text?
#269 [09:08] <CapFan67> Vador_, When you run hjt, It will create a report. That's the "log".
#270 [09:09] <Vador_> here is the link @Absol:https://paste.ubuntu.com/p/QcP8WtdCsS/
#271 [09:09] <Vador_> is it the correct link?
#272 [09:10] <CapFan67> Vador_, The report seems clean. Let's look at your game output for the exact error. Create the error, the follow these instructions:
#273 [09:10] <CapFan67> ??> Vador_ launcher/log-txt
#274 [09:10] <Absol> Vador_: We need to see your full launcher log, which is created in the game directory.
#275 [09:10] <Absol> Vador_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#276 [09:11] <Vador_> Ok!! i understand now!
#277 [09:15] <Vador_> here it is:https://paste.ubuntu.com/p/GgBjM2yG57/
#278 [09:16] <Vador_> i think that's the longest crash reports i've ever seen
#279 [09:16] <CapFan67> Vador_, "Pixel format not accelerated" - This is an issue with your graphics driver. Let's run a hardware report on your computer:
#280 [09:16] <CapFan67> ??> Vador_ win/dxdiag
#281 [09:16] <Absol> Vador_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#282 [09:20] <Vador_> here it is:https://paste.ubuntu.com/p/C4bKbxZckG/
#283 [09:22] <CapFan67> Vador_, You're running a "Core(TM)2 Duo CPU E8400". This is *way* below the game minimum requirements. Worse yet, it doesn't have an iGPU, and probably won't support Minecraft. Finally, you're running 32-bit Windows 7 and won't be able to allocate enough memory to run the game.
#284 [09:22] <CapFan67> Vador_, In short, that computer *probably* won't support Minecraft without investment and/or heroic effort.
#285 [09:23] <Vador_> so that means...
#286 [09:23] <Vador_> that i never can play minecraft
#287 [09:24] <CapFan67> Vador_, I tried to summorize with "In short", but to speak bluntly, you need a better computer to run Minecraft.
#288 [09:24] <Vador_> <:(
#289 [09:26] * haatheg0d [webchat@CPE9050cab64cf3-CM9050cab64cf0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#290 [09:26] <haatheg0d> hello
#291 [09:26] <CapFan67> Hi
#292 [09:26] <haatheg0d> i cant move my account to my new email but i have the transaction id
#293 [09:27] <haatheg0d> can i send the transaction id to prove i own the account and get it moved to my new email?
#294 [09:27] <haatheg0d> i dont have acces to the email its on and i dont remember the security questions
#295 [09:27] <CapFan67> haatheg0d, This is a public channel DON'T TELL US YOUR TRANSACTION ID
#296 [09:27] <haatheg0d> How do i get my account back tho
#297 [09:27] <haatheg0d> i cant remember my security questions
#298 [09:28] <CapFan67> haatheg0d, Without your email or security questions, you will need to contact Mojang Customer Support:
#299 [09:28] <CapFan67> ??> haatheg0d account/send-email
#300 [09:28] <Absol> haatheg0d: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#301 [09:28] <Absol> haatheg0d: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#302 [09:28] <haatheg0d> I did but its taking forever
#303 [09:29] * haatheg0d [webchat@CPE9050cab64cf3-CM9050cab64cf0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#304 [09:56] * Lord_of_Life_ [~Lord@46.217.125.163] has joined #minecrafthelp
#305 [09:58] * Lord_of_Life [~Lord@46.217.125.84] has quit. (Ping timeout: 190 seconds)
#306 [10:17] * Alebaba [webchat@isg-212-124-19-26.ivnet.ru] has joined #minecrafthelp
#307 [10:20] <Alebaba> Здравстуйте уважаемые игроки, прошу помочь мне (заранее извиняюсь за незнание английского языка). В 2017 году я купил лицензию у другого человека. Играл долго, но потом надоело и удалил игру. Сейчас хочу вернуться, у меня остался логин и пароль, �
#308 [10:23] <Alebaba> Hello dear players, please help me (I apologize in advance for not knowing English, I use Google translator, since I am from Russia). In 2017, I bought a license from another person. He played for a long time, but then he got tired and deleted the game. Now I want to return, I still have a login and password, but they are not suitable (I don’t have
#309 [10:23] <Alebaba> access to the mail). How can I recover my account?
#310 [10:32] * Alebaba [webchat@isg-212-124-19-26.ivnet.ru] has joined #minecrafthelp
#311 [10:32] <Alebaba> Hello dear players, please help me (I apologize in advance for not knowing English, I use Google translator, since I am from Russia). In 2017, I bought a license from another person. He played for a long time, but then he got tired and deleted the game. Now I want to return, I still have a login and password, but they are not suitable (I don’t have
#312 [10:32] <Alebaba> access to the mail). How can I recover my account?
#313 [10:45] * Oz [webchat@gprs-inet-182-2.elisa.ee] has joined #minecrafthelp
#314 [10:45] <Oz> Good evening
#315 [10:46] * Jeremy [webchat@107-200-169-161.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#316 [10:47] * Berztmas [webchat@trz22-1-78-204-129-179.fbx.proxad.net] has joined #minecrafthelp
#317 [10:47] <Oz> Hello?
#318 [10:47] <Jeremy> I accidentally purchased Minecraft Java edition with the intentions of getting windows 10 edition, is it possible for me to get a refund
#319 [10:48] <Berztmas> Hello, since yesterday I can not connect to my account mojang and I do not receive mail to reset my password. what can I do?
#320 [10:57] * Parker [webchat@71-80-78-23.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#321 [11:03] * Super_Tom98 [webchat@67-147-161-N2.customer.vsm.sh] has joined #minecrafthelp
#322 [11:09] <Oz> Is anyone here not idle who could give some advice?
#323 [11:13] * Parker [webchat@71-80-78-23.dhcp.kgpt.tn.charter.com] has quit. (Quit: webchat.esper.net)
#324 [11:16] * bean [webchat@ip72-221-91-101.ri.ri.cox.net] has joined #minecrafthelp
#325 [11:16] <bean> hi
#326 [11:17] <bean> i loged into my account, but the game won't run
#327 [11:19] * Oz [webchat@gprs-inet-182-2.elisa.ee] has quit. (Quit: webchat.esper.net)
#328 [11:20] <CapFan67> bean, What happens when you try to run the game?
#329 [11:21] <CapFan67> Jeremy, Here's Mojang's refund policy:
#330 [11:21] <CapFan67> ??> Jeremy account/refund
#331 [11:21] <Absol> Jeremy: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#332 [11:28] * msousa3 [webchat@189-107-11-249.user.veloxzone.com.br] has joined #minecrafthelp
#333 [11:29] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has joined #minecrafthelp
#334 [11:30] * Alebaba [webchat@isg-212-124-19-26.ivnet.ru] has quit. (Quit: webchat.esper.net)
#335 [11:31] <msousa3> my driver no open
#336 [11:32] <msousa3> how updates this?
#337 [11:32] <CapFan67> msousa3, What error do you get?
#338 [11:32] <msousa3> crashed
#339 [11:33] <CapFan67> msousa3, Let's take a look at your launcher log to see the error:
#340 [11:33] <CapFan67> ??> msousa3 launcher/log-txt
#341 [11:33] <Absol> msousa3: We need to see your full launcher log, which is created in the game directory.
#342 [11:33] <Absol> msousa3: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#343 [11:35] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#344 [11:36] <bennes2004> erm i tried using paypal to make an account and it still says verify your card information
#345 [11:37] <CapFan67> bennes2004, Does your paypal account link to the same card that was failing earlier?
#346 [11:37] <bennes2004> what if i have money on the account?
#347 [11:38] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has quit. (Quit: webchat.esper.net)
#348 [11:38] <msousa3> what written in content?
#349 [11:39] <CapFan67> msousa3, You will copy what's in your file and paste that into the "Content" field. Then put your nick in the "Poster" field, then hit the Paste Button.
#350 [11:39] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has joined #minecrafthelp
#351 [11:39] <msousa3> thanks
#352 [11:43] <msousa3> https://paste.ubuntu.com/p/JwfnsYjmMK/
#353 [11:44] <CapFan67> msousa3, "No OpenGL context found in the current thread." This is a graphics driver issue. Let's run a hardware report:
#354 [11:44] <CapFan67> ??> msousa3 win/dxdiag
#355 [11:44] <Absol> msousa3: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#356 [11:44] * mlumlu [webchat@188.146.32.16.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#357 [11:44] * Pycr [webchat@toroon2638w-lp130-07-65-92-1-211.dsl.bell.ca] has joined #minecrafthelp
#358 [11:45] <CapFan67> msousa3, Also, we support unmodded current version. Does 1.13.2 vanilla also crash?
#359 [11:46] * bennes2004 [webchat@89.45.245.31] has joined #minecrafthelp
#360 [11:46] * mlumlu [webchat@188.146.32.16.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#361 [11:48] * Pycr [webchat@toroon2638w-lp130-07-65-92-1-211.dsl.bell.ca] has quit. (Client Quit)
#362 [11:49] <msousa3> https://paste.ubuntu.com/p/z3h3r8QHX8/
#363 [11:50] <CapFan67> msousa3, While I am looking at this, does it also crash with 1.13.2?
#364 [11:51] <msousa3> no know
#365 [11:52] * Bernizium [webchat@108-162-154-34.cable.teksavvy.com] has joined #minecrafthelp
#366 [11:53] <CapFan67> msousa3, This computer is very old, and below Minecraft's minimum requirements. There is no Windows 10 driver for your video. Minecraft is not likely to run on that computer.
#367 [11:53] <Bernizium> hi
#368 [11:53] <Bernizium> anyone there that could help me
#369 [11:53] <CapFan67> Bernizium, What do you need help with?
#370 [11:54] <CapFan67> msousa3, There is a Windows 7 driver for your chipset, but I can't guarantee that Minecraft will run.
#371 [11:55] <msousa3> send the link
#372 [11:55] <CapFan67> msousa3, Again, this is for WINDOWS 7. You would need to downgrade your OS to use this driver: https://downloadcenter.intel.com/product/81517
#373 [12:00] * SooBvdd [webchat@lfbn-1-3508-113.w90-127.abo.wanadoo.fr] has joined #minecrafthelp
#374 [12:00] <Bernizium> i migrated my account
#375 [12:00] <Bernizium> from my old one
#376 [12:00] <Bernizium> that i bought in 2010
#377 [12:00] <Bernizium> but when i download the client and try to play
#378 [12:01] <Bernizium> it only lets me play the demo
#379 [12:02] <CapFan67> Bernizium, Your Enter key seems to be broken, activating at random times. About your issue, here's Mojang's help page on demo mode: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo
#380 [12:03] * Harrypotter77 [webchat@x4db738d2.dyn.telefonica.de] has joined #minecrafthelp
#381 [12:04] <Bernizium> i dont think any of those apply to me
#382 [12:04] <Harrypotter77> Hey I tried to Play with a Client but i only get the message that the index-asset-file isnt working and I get the Code: Error 252237936:
#383 [12:04] <Bernizium> because when i go try to migrate the account again it says "already migrated"
#384 [12:04] <Bernizium> so it seems the migration did go through
#385 [12:04] <Greymagic27> Harrypotter77, What client are you trying to play with?
#386 [12:04] <CapFan67> Bernizium, When you log into Mojang.com and look at the account page, does it show Java Edition?
#387 [12:05] <Harrypotter77> The Wurst 1.8 client
#388 [12:05] <Greymagic27> Harrypotter77, We don't support hacked or cracked clients here, sorry :/
#389 [12:05] * SooBvdd [webchat@lfbn-1-3508-113.w90-127.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#390 [12:05] <Harrypotter77> but it doesnt worked with forge too
#391 [12:05] <Bernizium> let me see
#392 [12:06] * skyrthi [webchat@186-225-65-8.nexttel.com.br] has quit. (Quit: webchat.esper.net)
#393 [12:06] <Greymagic27> Harrypotter77, We don't support modded clients either :p
#394 [12:06] <Harrypotter77> then the game started but a few second later it crashed
#395 [12:06] <Harrypotter77> ok sorry Greymagic27
#396 [12:06] <Greymagic27> Harrypotter77, No problem :)
#397 [12:06] <Bernizium> all i see when i log in under my account is "redeem gift code or prepaid gift card"
#398 [12:06] <Harrypotter77> Bye thanks for support :D
#399 [12:06] * pedr0 [webchat@187-57-199-61.dsl.telesp.net.br] has joined #minecrafthelp
#400 [12:06] <Greymagic27> Harrypotter77, No problem, good luck
#401 [12:06] <pedr0> hi
#402 [12:06] <pedr0> i need help
#403 [12:07] <pedr0> https://paste.ubuntu.com/p/6Db9vcfHMr/
#404 [12:07] <Greymagic27> pedr0, What's the error your getting?
#405 [12:07] <CapFan67> Bernizium, In that case, your old legacy account has *not* been migrated to that account.
#406 [12:07] <Bernizium> but it says so when i try to do it again
#407 [12:07] <pedr0> What's the error your getting?
#408 [12:07] <Bernizium> ill try it once more and let you know exactly what it says
#409 [12:07] <Greymagic27> pedr0, Yes, What is the error it's saying when you try to launch minecraft
#410 [12:07] <pedr0> https://paste.ubuntu.com/p/6Db9vcfHMr/
#411 [12:08] <CapFan67> Bernizium, If you're told that it's been migrated, but you didn't migrate the account, it may have been stolen. Would you like the Mojang help page for hacked accounts?
#412 [12:08] <Greymagic27> pedr0, That's a dxdiag, I need the error it's giving you :P
#413 [12:08] * qyliam [webchat@94-227-75-151.access.telenet.be] has joined #minecrafthelp
#414 [12:08] <Bernizium> it says
#415 [12:08] <Bernizium> "Error! Your Minecraft account has already been migrated to a Mojang account."
#416 [12:08] <pedr0> crash report
#417 [12:08] <Greymagic27> ??> pedr0 launcher/log
#418 [12:08] <Absol> pedr0: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#419 [12:08] <pedr0> are error
#420 [12:09] <CapFan67> Bernizium, Understood. As I just mentioned, if you didn't migrate your account, someone else may have. Would you like a link to Mojang's help page for Hacked accounts?
#421 [12:09] <pedr0> ok thank you
#422 [12:09] <qyliam> i dont can play on my account
#423 [12:09] <Bernizium> um ok sure
#424 [12:09] <CapFan67> ??> Bernizium account/hacked
#425 [12:09] <Absol> Bernizium: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#426 [12:09] <Absol> Bernizium: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#427 [12:10] <Bernizium> im not sure that i would have a transaction ID
#428 [12:10] <Greymagic27> qyliam, Oh no! Why not?
#429 [12:10] <CapFan67> ??> Bernizium account/trans-id
#430 [12:10] <Absol> Bernizium: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#431 [12:10] <Bernizium> like I said bought it nearly 10 years ago
#432 [12:11] <CapFan67> Bernizium, The transaction ID page gives you retrieval suggestions all the way back to the beginning of paid accounts.
#433 [12:11] <qyliam> there is login failed invalid password or username
#434 [12:11] <Greymagic27> qyliam, Have you tried resetting the password or username/email?
#435 [12:11] <CapFan67> Bernizium, Some of those options only involve Emailing Mojang and asking for an Alternative Verification Method.
#436 [12:12] <qyliam> yes i dont get a mail
#437 [12:12] * Arwersiok [webchat@cfo60.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#438 [12:13] <Arwersiok> I can't change my email.
#439 [12:13] <qyliam> me to
#440 [12:13] <Bernizium> so i dont have the transaction ID
#441 [12:13] <Bernizium> i do have the gift code number
#442 [12:13] <Greymagic27> qyliam, Here is the page on not reciving emails: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails. If you need to contact mojang I can supply you with the needed information
#443 [12:13] <Bernizium> the game was a gift
#444 [12:13] <Greymagic27> ??> Arwersiok mojang/email
#445 [12:13] <Absol> Arwersiok: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#446 [12:13] <Absol> Arwersiok: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#447 [12:13] <CapFan67> Bernizium, Your gift code is exactly what you need. Email Mojang Customer Support and they'll help you regain control of your account.
#448 [12:14] <CapFan67> ??> Bernizium account/send-email
#449 [12:14] <Absol> Bernizium: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#450 [12:14] <Absol> Bernizium: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#451 [12:14] <Bernizium> any idea what their turnaround time is like?
#452 [12:14] <Bernizium> i messaged them before
#453 [12:14] <Bernizium> never heard back
#454 [12:14] <Greymagic27> Bernizium, When did you send that message?
#455 [12:14] <Arwersiok> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. i have this information
#456 [12:14] <CapFan67> Bernizium, That last line tells you where they are in the current queue. They're backlogged due to the holidays.
#457 [12:14] <Greymagic27> ??> Arwersiok mojang/email
#458 [12:14] <Absol> Arwersiok: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#459 [12:14] <Absol> Arwersiok: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#460 [12:15] <qyliam> I can on my mojang account but not on my minecraft account but they do have the same login details...
#461 [12:15] <Greymagic27> qyliam, In that case you'll need to contact mojang:
#462 [12:15] <Greymagic27> ??> qyliam mojang/email
#463 [12:15] <Absol> qyliam: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#464 [12:15] <Absol> qyliam: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#465 [12:16] <Bernizium> theyre replying to cases from dec 23 according to that
#466 [12:16] <Bernizium> damn they're way behind..
#467 [12:16] <qyliam> ik wacht al 2 weken op een reactie ... op zo'n mail
#468 [12:16] <qyliam> oeps
#469 [12:16] <qyliam> wait
#470 [12:16] <pedr0> https://paste.ubuntu.com/p/6Db9vcfHMr/
#471 [12:17] <qyliam> I have been waiting for a response for 2 weeks ... on such an email
#472 [12:17] * pedr0 [webchat@187-57-199-61.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#473 [12:18] <Bernizium> guess ill just wait until... next month for a reply
#474 [12:19] <CapFan67> Bernizium, They're catching up more than 1 day, per day, since the holiday. Hopefully they'll be back to normal soon.
#475 [12:19] <qyliam> :/
#476 [12:19] <qyliam> this dont helps my
#477 [12:20] <Greymagic27> qyliam, Here is the page on not reciving emails: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails. If you need to contact mojang I can supply you with the needed information
#478 [12:20] * msousa3 [webchat@189-107-11-249.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#479 [12:21] * qyliam [webchat@94-227-75-151.access.telenet.be] has quit. (Quit: webchat.esper.net)
#480 [12:22] * Bernizium [webchat@108-162-154-34.cable.teksavvy.com] has quit. (Quit: webchat.esper.net)
#481 [12:25] * Harrypotter77 [webchat@x4db738d2.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#482 [12:38] * meowklc [webchat@ip70-177-165-219.ph.ph.cox.net] has joined #minecrafthelp
#483 [12:38] * Caenodus [webchat@bl18-48-211.dsl.telepac.pt] has joined #minecrafthelp
#484 [12:39] <meowklc> Hello, So with my account I need to change the security questions but the questions are linked up to a email that us currently no longer in use.
#485 [12:41] <CapFan67> meowklc, You're missing both avenues of updating the account. You'll need to contact Mojang Customer Support:
#486 [12:41] <CapFan67> ??> meowklc account/send-email
#487 [12:41] <Absol> meowklc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#488 [12:41] <Absol> meowklc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#489 [12:41] <CapFan67> ??> meowklc account/trans-id
#490 [12:41] <Absol> meowklc: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#491 [12:42] * franciscopin [webchat@138.122.111.139] has joined #minecrafthelp
#492 [12:42] <franciscopin> alguien habla en español ?
#493 [12:42] * meowklc [webchat@ip70-177-165-219.ph.ph.cox.net] has quit. (Client Quit)
#494 [12:43] <franciscopin> I need help
#495 [12:43] <CapFan67> franciscopin, What do you need help with?
#496 [12:44] <franciscopin> I do not speak English use translator hehe, my minecraft does not run, I get the game to stop working
#497 [12:44] <CapFan67> franciscopin, Do you see an error, or just "stop responding"?
#498 [12:45] * shay [webchat@CPEbc4dfbd39f53-CMbc4dfbd39f50.cpe.net.cable.rogers.com] has joined #minecrafthelp
#499 [12:45] <shay> Hello, I'm having problems logging in. I try and it says invalid password/user. I migrated my account. And tried resetting pass, it won't send me an email.
#500 [12:46] <franciscopin> I can not even enter the game, I stay in the pitcher and when I play I get the game to stop working and down I get an unexpected error has occurred
#501 [12:46] <CapFan67> shay, In that case, you'll need to contact Mojang Customer Support. Here's the link:
#502 [12:46] <CapFan67> ??> shay account/send-email
#503 [12:46] <Absol> shay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#504 [12:46] <Absol> shay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#505 [12:46] <CapFan67> ??> shay account/trans-id
#506 [12:46] <Absol> shay: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#507 [12:46] <shay> What if I have no way of finding my trans id?
#508 [12:47] <CapFan67> franciscopin, Let's see if the error is in your log:
#509 [12:47] <CapFan67> ??> franciscopin launcher/log-txt
#510 [12:47] <Absol> franciscopin: We need to see your full launcher log, which is created in the game directory.
#511 [12:47] <Absol> franciscopin: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#512 [12:47] * Inkaras [webchat@md-188-69-198-214.omni.lt] has joined #minecrafthelp
#513 [12:47] <Inkaras> hey
#514 [12:48] <Inkaras> I want to create server
#515 [12:48] <CapFan67> shay, The Transaction ID link I provided tries to help you recover your Transaction ID, the easiest way to recover your account. Otherwise, you'll need to ask Mojang for an Alternate Verification Method
#516 [12:48] <Inkaras> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#517 [12:48] <Inkaras> and this is my final message
#518 [12:48] <Inkaras> when i Try to connect to server
#519 [12:48] <Inkaras> with port'ed ip
#520 [12:48] <franciscopin> friends I do not speak english give me time and I look for what you ask me
#521 [12:49] <CapFan67> franciscopin, No problem.
#522 [12:49] <Inkaras> it would be amazing if you could!
#523 [12:49] <Inkaras> oh xd
#524 [12:49] * shay [webchat@CPEbc4dfbd39f53-CMbc4dfbd39f50.cpe.net.cable.rogers.com] has quit. (Client Quit)
#525 [12:50] <Inkaras> Hey Absol
#526 [12:50] <CapFan67> Inkaras, He's gathering a report so I can help with his crash. Meanwhile, Is the server on one computer and your client on another, or are you connecting from the same machine?
#527 [12:50] <Inkaras> CapFan67
#528 [12:50] <CapFan67> Inkaras, Absol is a bot.
#529 [12:50] <Inkaras> can you help me out?
#530 [12:50] <Inkaras> CapFan67
#531 [12:50] <CapFan67> Inkaras, I can try, can you answer my question?
#532 [12:51] <Inkaras> On This pc
#533 [12:51] <Inkaras> same machine
#534 [12:51] <CapFan67> Inkaras, So, you're running the vanilla server and on the same machine running the vanilla client?
#535 [12:51] <Inkaras> yup
#536 [12:51] <Inkaras> and my friends can't join
#537 [12:51] <CapFan67> Inkaras, Are you able to join using 127.0.0.1?
#538 [12:52] <Inkaras> yup
#539 [12:53] <CapFan67> Inkaras, The next step would be trying to connect from another computer on your local area network using the LAN IP. This will determine if the problem is with the server (firewalls or config) or in your router configuration.
#540 [12:53] <Inkaras> I can't do that actually
#541 [12:53] <Inkaras> sadly
#542 [12:53] <Inkaras> rn
#543 [12:54] <Inkaras> I think it's firewall
#544 [12:54] <franciscopin> Friends I do not understand much of this, I could make a video of how to access what they are asking me would help me a lot
#545 [12:54] <CapFan67> Inkaras, without being able to test inside, you can' tell if the problem is the server or the router. If you want to jump to the final step, try Dinerbone's server checker with your OUTSIDE IP: https://dinnerbone.com/minecraft/tools/status/
#546 [12:56] <CapFan67> franciscopin, (1) Go to .minecraft folder. (2) open the launcher_log file. (3) Paste contents to https://paste.ubuntu.com (4) Give us a link.
#547 [12:56] <Inkaras> https://paste.ubuntu.com/p/26pY4G2Kbh/
#548 [12:56] <Inkaras> you mean this?
#549 [12:58] <CapFan67> Inkaras, Although this isn't necessarily your issue, your "server-ip" field should not have a value unless you're connected to more than one network.
#550 [13:00] <Inkaras> I removed it
#551 [13:00] <Inkaras> friend still can't join
#552 [13:00] <Inkaras> via my ip
#553 [13:00] <franciscopin> https://paste.ubuntu.com/p/N5jCCmXSTS/
#554 [13:00] <franciscopin> friend
#555 [13:01] <franciscopin> there is
#556 [13:01] <franciscopin> I did it well ?
#557 [13:02] <CapFan67> franciscopin, Yes. I know your issue. Minecraft will crash if your Windows name has this character: "!".
#558 [13:02] <CapFan67> franciscopin, Your Windows path has exclamation point: "C:/Users\HASEKIIIII!!!!\AppData\Roaming\.minecraft/assets"
#559 [13:03] <franciscopin> Friend how do I change that?
#560 [13:04] <CapFan67> Inkaras, Checking your IP, dinnerbone's server tool does not show your server online. It could be your computer settings, firewall or might be your router settings. I can't help much more than that, since we help with client issues here.
#561 [13:05] <CapFan67> franciscopin, I would recommend creating a new windows user.
#562 [13:06] <franciscopin> Will all I have will be lost, can not I just edit?
#563 [13:07] <CapFan67> franciscopin, It is possible to edit the name, but technically complicated with many steps. Have a computer expert help you with that step.
#564 [13:07] <mattym> Editing the name, does not change the paths.
#565 [13:08] <franciscopin> Only what is the problem? , the sign in my user?
#566 [13:08] <mattym> franciscopin, If you do not want to loose anything, just make a second Windows user on the computer and use that one for the game, while keeping the old one.
#567 [13:09] <CapFan67> franciscopin, Yes. The problem is the exclamation point in your name/user path.
#568 [13:10] * Hinki [webchat@73.109.58.199] has joined #minecrafthelp
#569 [13:10] <franciscopin> I'm going to try it on another user and if the error continues it could be?
#570 [13:10] <CapFan67> franciscopin, Yes, please test. Let us know if you have any other troubles.
#571 [13:10] <Hinki> I haven't been able to log in with my password and the reset email never came what do I do
#572 [13:10] <CapFan67> Hinki, Did you check your junk mail folders?
#573 [13:10] <Hinki> Yes
#574 [13:11] * CaptComrade [webchat@132.178.238.26] has joined #minecrafthelp
#575 [13:11] <franciscopin> Ok, thank you so much
#576 [13:11] <CapFan67> Hinki, You'll need to contact Mojang Customer Support:
#577 [13:11] * Connor [webchat@cpe-76-167-104-198.san.res.rr.com] has joined #minecrafthelp
#578 [13:11] <CapFan67> ??> Hinki account/send-email
#579 [13:11] <Absol> Hinki: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#580 [13:11] <Absol> Hinki: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#581 [13:11] <CaptComrade> im trying to do a lan server, and people getting this error when they try to join: io.netty.channel.abstractchannel$annotatedconnectexception
#582 [13:11] <CapFan67> ??> Hinki account/trans-id
#583 [13:11] <Absol> Hinki: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#584 [13:11] <Hinki> I can't find it since I migrated emails
#585 [13:11] <CaptComrade> how can we fix that
#586 [13:11] <Connor> Can I talk to someone in PM regarding my account being compromised?
#587 [13:12] <Hinki> I have security questions set though hopefully I'll remember the answers
#588 [13:12] <CapFan67> Hinki, As the Transaction Page suggests, if you can't find your Transaction ID, ask for an Alternate Verification Method.
#589 [13:12] <mattym> Connor, If you account was compromised, you need to contact Mojang
#590 [13:12] <mattym> ??> Connor account/send-email
#591 [13:12] <Absol> Connor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#592 [13:12] <Absol> Connor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#593 [13:12] <Hinki> I already wrote the email am I gonna have to wait longer since I'll have to ask about questions
#594 [13:12] <mattym> CaptComrade, Is that the full error?
#595 [13:13] <Connor> I did everything already, sent a detailed message including my transaction ID from 2012 it's all here. It's just super urgent that this is fixed as I can't do anything. How long until Mojang responds?
#596 [13:13] <CaptComrade> its most of it, its what autofilled when i began to search it
#597 [13:13] <CapFan67> Connor, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#598 [13:13] <mattym> Connor, See the second link you were provided.
#599 [13:13] * ag1003 [webchat@ool-4a597055.dyn.optonline.net] has joined #minecrafthelp
#600 [13:14] <mattym> CaptComrade, Can you get the full error, exactly as it appears
#601 [13:14] <CaptComrade> yeah, one second
#602 [13:14] <Connor> What if in this time, my account is deleted or worse? I just can't sit here waiting weeks for this to be fixed.
#603 [13:14] <CaptComrade> io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#604 [13:14] <mattym> CaptComrade, Are you all on the same network?
#605 [13:14] <CaptComrade> Yeah. It might be a problem since we're using the university wifi
#606 [13:15] <ag1003> oh hi, uh, yesterday i touched a crash chest and my access to the server was instantly gone, and today after the owner reset my player file on that server and i restarted my minecraft i got the same error message.
#607 [13:15] <mattym> CaptComrade, That is likely it.
#608 [13:16] <mattym> ag1003, Is the problem only happening on that one server?
#609 [13:16] <ag1003> the error is Internal Exception: io.netty.handler.codec.DecoderException: java.lang.IndexOutOfBoundsException: readerindex...
#610 [13:16] <ag1003> and its happening on that server yes
#611 [13:16] <mattym> ag1003, Then you need to troubleshoot with the owner/staff there.
#612 [13:16] <ag1003> i did.
#613 [13:17] * JP [webchat@c-69-140-88-178.hsd1.md.comcast.net] has joined #minecrafthelp
#614 [13:17] * JR [webchat@pool-100-33-254-127.nycmny.fios.verizon.net] has joined #minecrafthelp
#615 [13:17] <ag1003> they deleted my player file and they suggested restarting my minecraft and i did.
#616 [13:17] <ag1003> is that all i sould do?
#617 [13:17] * Connor [webchat@cpe-76-167-104-198.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#618 [13:17] <JR> Hello, I think I have been hacked, since I am not receiving the forgot password email after 15 minutes
#619 [13:17] * CaptComrade [webchat@132.178.238.26] has quit. (Quit: webchat.esper.net)
#620 [13:17] <ag1003> check your spam email
#621 [13:18] <mattym> ag1003, No idea. We have no clue how that server is set up, its up to you and them to work it out.
#622 [13:18] <ag1003> its a minehut server.
#623 [13:18] <mattym> ag1003, That doesn't matter, its up to you and them.
#624 [13:18] <ag1003> ok, thank you.
#625 [13:18] <JR> It's not in spam
#626 [13:18] <JR> I checked
#627 [13:18] <mattym> JR, Was the account ever migrated?
#628 [13:18] <JP> I am having an issue with my daughters Minecraft game. I purchased the aqua world for 4.99 but I cannot get it to load. It just says its loading and may take a while...its been a few days. When I retry it tells me the world was already purchased and it will be loaded for free...then we wait again with no world. It is an IPDA mini...any thoughts
#629 [13:18] <JP> ?
#630 [13:18] <ag1003> try to tell them to resend the email.
#631 [13:19] <JR> not to my knowledge
#632 [13:19] * Caenodus [webchat@bl18-48-211.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#633 [13:19] <JR> well migrated as in?
#634 [13:19] <mattym> JR, When you last logged in, did you use an email and password, or username and password?
#635 [13:20] <JR> email and password
#636 [13:20] <mattym> JP, You will need to contact the store platform you purchased it on.
#637 [13:20] <mattym> ??> JR account/send-email
#638 [13:20] <Absol> JR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [13:20] <Absol> JR: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#640 [13:20] <JP> trying again right now and it still says purchase in progress...this shouldn't take long
#641 [13:21] <ag1003> ok the error didn't load thanks
#642 [13:21] <JP> I emailed them a few days ago..the auto response said to ask in here lol
#643 [13:21] * ag1003 [webchat@ool-4a597055.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#644 [13:21] <mattym> JP, We do not support the versions of the game that include the Marketplace. You need to troubleshoot with either the Apple App Store support, or Xbox Live Microsoft support.
#645 [13:21] <JP> ok. thanks
#646 [13:21] * JP [webchat@c-69-140-88-178.hsd1.md.comcast.net] has quit. (Client Quit)
#647 [13:23] * JoshGR [webchat@dsl-189-149-109-186-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#648 [13:23] * franciscopin [webchat@138.122.111.139] has quit. (Quit: webchat.esper.net)
#649 [13:24] <JoshGR> i ned one person to speac in spanish
#650 [13:24] <JoshGR> hola
#651 [13:24] <mattym> ??> JoshGR lang/es
#652 [13:25] <Absol> JoshGR: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#653 [13:25] * Hinki [webchat@73.109.58.199] has quit. (Quit: webchat.esper.net)
#654 [13:25] * Zuniga [webchat@185.216.152.252] has joined #minecrafthelp
#655 [13:26] <JoshGR> I just bought minecraft java and it says that it has minecraft gift windous 10 but it has not given me the download code
#656 [13:26] <mattym> JoshGR, When did you buy the Java Edition?
#657 [13:26] <JoshGR> to day
#658 [13:27] <mattym> JoshGR, The offer to get both ended in October.
#659 [13:28] <Zuniga> Yo, I having trouble logging in to my acc cause I've forgot my security questions. What should I do?
#660 [13:28] <JoshGR> but buy the gift card that is supposed to bring the 2 p.d im from mexico
#661 [13:29] <mattym> JoshGR, The offer is over.
#662 [13:29] <mattym> Zuniga, Do you still have access to the email your account is on?
#663 [13:30] * Pudge [webchat@108.59.14.104] has joined #minecrafthelp
#664 [13:30] <Zuniga> Yeah I do but I have already been trying to change question with my email but it doesent work for some reason
#665 [13:30] <JoshGR> The card says it has no expiration date.
#666 [13:31] <mattym> JoshGR, It has no expiration date for the Java Edition, which it is for. The offer to get both is over.
#667 [13:31] <mattym> Zuniga, What happens when you try that?
#668 [13:31] <Pudge> hello! Please help me, I cant log in and it says "an error prevented your request from being processed. Please try again." And I have tried again, I tried logging in yesterday. Does anyone know what I can do?
#669 [13:31] <CapFan67> JoshGR, If you believe the product you purchased included things you didn't receive, you can negotiate with Mojang Customer Support here:
#670 [13:31] <CapFan67> ??> JoshGR account/send-email
#671 [13:32] <Absol> JoshGR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [13:32] <Absol> JoshGR: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#673 [13:32] <mattym> ??> Pudge tools/hjt
#674 [13:32] <Absol> Pudge: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#675 [13:32] <Absol> Pudge: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#676 [13:33] <Pudge> thank you <3
#677 [13:34] <Zuniga> Before I can change my questions I have to login to change the questions. And during the time login in I have to answer the questions to change them later after that.
#678 [13:34] <mattym> ??> Zuniga account/send-email
#679 [13:34] <Absol> Zuniga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#680 [13:34] <Absol> Zuniga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#681 [13:36] * JoshGR [webchat@dsl-189-149-109-186-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#682 [13:36] <Zuniga> okay thanks bro!
#683 [13:39] * eemo [webchat@host81-135-226-200.range81-135.btcentralplus.com] has joined #minecrafthelp
#684 [13:40] <eemo> so i've been waiting for a while now for a password reset and it's just not coming should i just give up
#685 [13:41] <mattym> eemo, For the last time, you were told to contact Mojang Support.
#686 [13:41] <eemo> I already did
#687 [13:41] <eemo> lol
#688 [13:41] <eemo> i'm just wondering if it seriously is gonna be like a 1 month wait just to get a reply
#689 [13:41] <mattym> eemo, Yes
#690 [13:41] <eemo> yikes
#691 [13:42] * Zuniga [webchat@185.216.152.252] has quit. (Quit: webchat.esper.net)
#692 [13:42] <eemo> that's really quite sad
#693 [13:43] <CapFan67> eemo, It's 3 weeks back, as of today, and they're catching up at a steady pace. The backlog was due to the Holidays.
#694 [13:43] <eemo> ok :-)
#695 [13:43] * eemo [webchat@host81-135-226-200.range81-135.btcentralplus.com] has quit. (Client Quit)
#696 [13:44] * MARC [webchat@customer-mred-195.static.metrored.net.mx] has joined #minecrafthelp
#697 [13:44] * franciscopin [webchat@138.122.111.139] has joined #minecrafthelp
#698 [13:44] <MARC> im having sn issue trying to los in to my friends minecraft server
#699 [13:45] <mattym> MARC, What happens when you try?
#700 [13:45] <MARC> it says io.netty.channel abstract
#701 [13:46] <mattym> MARC, Whats the full error?
#702 [13:47] <franciscopin> friends
#703 [13:47] <franciscopin> i need problem
#704 [13:47] <franciscopin> help*
#705 [13:48] <franciscopin> capfan67
#706 [13:48] <CapFan67> franciscopin, How did your user account testing go?
#707 [13:48] <MARC> io.nettychannel.abstractchannel$annotatedconnectexception: connection timed out: no further information
#708 [13:48] <mattym> MARC, You will need to have the person running the server check their firewall, and settings.
#709 [13:48] <mattym> MARC, If none of that helps, then your network cannot make a stable connection to the servers.
#710 [13:48] <MARC> ok
#711 [13:49] <franciscopin> capfan67 look for a video on the internet and I could change the name but follow the same error
#712 [13:49] <mattym> franciscopin, Did we tell you to change the name, or make a new one?
#713 [13:49] <CapFan67> franciscopin, Changing your username does not change the path. This is why I warned you that it's very complicated and technical.
#714 [13:49] <MARC> what do i do with the firewall
#715 [13:50] <mattym> MARC, The HOST, not you will need to experiment with it.
#716 [13:50] <MARC> ok
#717 [13:50] * snowman7 [webchat@cpe-69-203-13-101.nyc.res.rr.com] has joined #minecrafthelp
#718 [13:50] <snowman7> hi
#719 [13:51] <CapFan67> franciscopin, Please don't break your computer. Either create a new user account to play, or have a computer expert help you make the change.
#720 [13:51] <MARC> same problem my friend turned it off
#721 [13:52] <mattym> MARC, Are you able to connect to other servers? Test with the following: mctest.ae97.net
#722 [13:52] <snowman7> i have the Java(TM) Platform SE Binary is not responding error.
#723 [13:52] <snowman7> Minecraft starts but it freezes on the main screen
#724 [13:52] <mattym> ??> snowman7 tools/hjt
#725 [13:52] <Absol> snowman7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#726 [13:52] <Absol> snowman7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#727 [13:53] <MARC> yeah i am
#728 [13:53] <snowman7> ok
#729 [13:54] <mattym> MARC, Then your network cannot make a stable connection to your friends. It is something outside of your control or theirs
#730 [13:54] * PaLmL [webchat@adsl-dyn251.91-127-55.t-com.sk] has joined #minecrafthelp
#731 [13:54] <PaLmL> Hi
#732 [13:54] <snowman7> https://paste.ubuntu.com/p/sC7fVG5njb/ Absol
#733 [13:55] <mattym> snowman7, Uninstall Akamai Netsession from the computer, then restart it. Try the login again after.
#734 [13:55] <snowman7> ok
#735 [13:55] <MARC> my friend cant join though
#736 [13:56] <MARC> it says unknown host
#737 [13:56] <PaLmL> Someone can help. I want to log into my account but it say bad password then i go reset password i write my email and then nothing in my email about reseting password please..
#738 [13:56] <mattym> MARC, Then it has not been set up properly.
#739 [13:56] <mattym> ??> PaLmL account/send-email
#740 [13:56] <Absol> PaLmL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#741 [13:56] <Absol> PaLmL: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#742 [13:57] <PaLmL> I sended before but it says i have to go here and ask
#743 [13:58] <mattym> PaLmL, Not for account issues.
#744 [13:59] <PaLmL> oh okay so what i need to do?
#745 [13:59] <mattym> PaLmL, Wait on the reply from the message you sent.
#746 [14:00] <PaLmL> okay. im waiting 8 hours
#747 [14:00] <mattym> PaLmL, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#748 [14:02] * Richard [webchat@ip70-190-160-53.ph.ph.cox.net] has joined #minecrafthelp
#749 [14:02] * PaLmL [webchat@adsl-dyn251.91-127-55.t-com.sk] has quit. (Quit: webchat.esper.net)
#750 [14:03] <Richard> Unable to launch game, keeps coming back with Java platform SE binary has stopped. Have uninstalled game and Java and downloaded and reinstalled.
#751 [14:03] <mattym> ??> Richard tools/hjt
#752 [14:03] <Absol> Richard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#753 [14:03] <Absol> Richard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#754 [14:04] * franciscopin4 [webchat@138.122.111.139] has joined #minecrafthelp
#755 [14:04] <franciscopin4> friends
#756 [14:04] <Richard> You think it's a virus?
#757 [14:04] <mattym> Richard, Most likely just incompatible software.
#758 [14:04] <mattym> Richard, That tool will let us identify it.
#759 [14:04] <Richard> OK
#760 [14:05] <franciscopin4> I am already in the other user I hope that the latest version is downloaded capfan67
#761 [14:05] <franciscopin4> I'm taking a little longer
#762 [14:06] <CapFan67> franciscopin4, Good luck with the test. Let us know if it runs.
#763 [14:07] <Richard> OK. I pasted the log
#764 [14:08] <mattym> Richard, We need the link to it.
#765 [14:08] <Richard> https://paste.ubuntu.com/p/92QPFm4NNZ/
#766 [14:09] <mattym> Richard, Are you sure you copied that correctly?
#767 [14:10] * MARC [webchat@customer-mred-195.static.metrored.net.mx] has quit. (Quit: webchat.esper.net)
#768 [14:11] <Richard> https://paste.ubuntu.com/p/92QPFm4NNz/
#769 [14:12] <mattym> Richard, According to the list, the only possible issue is Comodo, but I have not seen enough issues with that to know if its causing your current issue. Lets try the following first.
#770 [14:12] <mattym> ??> Richard av/adwcleaner
#771 [14:12] <Absol> Richard: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#772 [14:12] <Absol> Richard: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#773 [14:12] <Richard> OK thanks. I'll check back when done
#774 [14:18] * jipple [webchat@cpc91766-watf12-2-0-cust46.15-2.cable.virginm.net] has joined #minecrafthelp
#775 [14:19] <jipple> Hello
#776 [14:19] * Alebaba [webchat@isg-212-124-19-26.ivnet.ru] has joined #minecrafthelp
#777 [14:19] <jipple> Can I have ome help?
#778 [14:20] <mattym> jipple, Explain what you need help with.
#779 [14:20] <Alebaba> Hello dear players, please help me (I apologize in advance for not knowing English, I use Google translator, since I am from Russia). In 2017, I bought a license from another person. He played for a long time, but then he got tired and deleted the game. Now I want to return, I still have a login and password, but they are not suitable (I don’t have
#780 [14:20] <Alebaba> access to the mail). How can I recover my account?
#781 [14:20] <jipple> I am on Mac and I keep getting a crashed exit code 6 when i try to load it. i've tried increasing my ram to 2g
#782 [14:21] <mattym> Alebaba, The original owner would have to recover it.
#783 [14:21] <mattym> ??> jipple launcher/log
#784 [14:21] <Absol> jipple: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#785 [14:22] <Alebaba> He or I no longer have access with mail
#786 [14:22] <mattym> Alebaba, He, can try other ways. You can either wait for him to recover it, or buy your own. You have no claim to the account.
#787 [14:23] <jipple> https://paste.ubuntu.com/p/wxv8kJFDhj/
#788 [14:24] <mattym> jipple, Can you try with a smaller or no texture pack installed?
#789 [14:24] * Farina [webchat@HSI-KBW-149-172-42-239.hsi13.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#790 [14:24] <Alebaba> When recovering, you need a nickname, what to do if I don't remember it too?
#791 [14:24] <Farina> Heyho speak German ?
#792 [14:24] <mattym> Alebaba, Again, YOU cannot recover the account, its not yours.
#793 [14:25] <jipple> I think I uninstalled all texture packs on my system
#794 [14:25] <mattym> ??> Farina lang/de
#795 [14:25] <Absol> Farina: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#796 [14:25] <Farina> oha
#797 [14:26] <Alebaba> No, she is mine, the rights of her owner were transferred to me for the equivalent amount (I can provide evidence)
#798 [14:26] <mattym> ??> jipple mac/.minecraft
#799 [14:26] <Absol> jipple: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#800 [14:26] <Farina> I want to host a server and where can I get the maincraft clien to save a server.
#801 [14:26] <mattym> jipple, Go to the folder Absol described, make sure all the packs are removed.
#802 [14:27] <mattym> ??> Farina mp/server-setup
#803 [14:27] <Absol> Farina: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#804 [14:27] <Farina> okey
#805 [14:27] <Farina> mp/ server-setup
#806 [14:27] <Farina> ups
#807 [14:28] <Farina> mp/server setup
#808 [14:28] <Farina> hm ;-/
#809 [14:28] <mattym> Farina, Read the link you were given.
#810 [14:28] <Farina> ok thx
#811 [14:30] <Alebaba> Tell me what to do if I want to transfer the old premium version, but I do not remember the nickname ??
#812 [14:30] <mattym> Alebaba, The original owner does not have the right to sell it. So they still own it. You will not have enough info to recover it.
#813 [14:32] * mineskull [webchat@pool-100-37-42-246.nycmny.fios.verizon.net] has joined #minecrafthelp
#814 [14:34] <mineskull> I bought minecraft and made an account a while ago and i lost access to the email i used to make the account
#815 [14:34] * Farina [webchat@HSI-KBW-149-172-42-239.hsi13.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#816 [14:35] * MauroLV77 [webchat@dsl-189-129-34-137-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#817 [14:36] * Alebaba [webchat@isg-212-124-19-26.ivnet.ru] has quit. (Quit: webchat.esper.net)
#818 [14:37] <jipple> I went to the folder and found all the packs have been removed
#819 [14:38] * mineskull [webchat@pool-100-37-42-246.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#820 [14:39] <mattym> jipple, Try loading into the game again. Get the new log if it still has an issue.
#821 [14:40] * Bronson [webchat@072-179-045-061.res.spectrum.com] has joined #minecrafthelp
#822 [14:41] <Bronson> Anyone know the best way to recover a Minecraft Java Edition account? Bought it years ago, 2013ish, and i dont have the account name. i have the email i believe that i used but thats about it
#823 [14:41] <jipple> https://paste.ubuntu.com/p/4B2cQBNfPX/
#824 [14:42] <mattym> Bronson, Have you tried getting a password reset sent to that email?
#825 [14:42] <mattym> jipple, Thats still showing it trying to load a texture pack. Go back to the folder you were in before. Find and delete the options file there, then restart the game again.
#826 [14:44] <Bronson> yeah, ive sent a request to the email and i haven't gotten a ticket yet. been about 20 min
#827 [14:45] <mattym> Bronson, Did you check any spam/junk folders?
#828 [14:46] <jipple> Thank you for the help, i was being silly. Have a good day.
#829 [14:49] <Bronson> found it mattym, thank you!
#830 [14:50] * jipple [webchat@cpc91766-watf12-2-0-cust46.15-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#831 [14:53] * squishy [webchat@CPEbc4dfbd39f53-CMbc4dfbd39f50.cpe.net.cable.rogers.com] has joined #minecrafthelp
#832 [14:53] <squishy> Hello, I believe my account was stolen. What can I do to get it back?
#833 [14:54] <mattym> ??> squishy account/send-email
#834 [14:54] <Absol> squishy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#835 [14:54] <Absol> squishy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#836 [14:55] * squishy [webchat@CPEbc4dfbd39f53-CMbc4dfbd39f50.cpe.net.cable.rogers.com] has quit. (Client Quit)
#837 [14:55] * Jack [webchat@99-22-21-8.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#838 [14:56] * Jack is now known as Guest14167
#839 [14:56] <Guest14167> Hey, i have been able to play on my minecraft account for a while, the the power went out and it logged me out and i can't log in, im using the correct information but i just won't work!
#840 [14:56] <Guest14167> it*
#841 [14:57] <mattym> Guest14167, Are you able to request and set a new password?
#842 [14:57] <Guest14167> yeah, but i don't get it on the email
#843 [14:59] * AForgedCookie [webchat@c-73-119-100-145.hsd1.ma.comcast.net] has joined #minecrafthelp
#844 [14:59] <Guest14167> can i answer security questions or something?
#845 [15:00] <AForgedCookie> Hi, I bought Minecraft a long time ago(October 11th, 2012) on an old laptop and haven't played it much since. I recently built my first PC and wanted to play it on here. However, when I signed into the Minecraft website, it is asking me to purchase it again. Is there a reason for this? Everything I have seen on the website says that once you buy Mi
#846 [15:00] <AForgedCookie> necraft, you do not need to buy it for a new computer.
#847 [15:01] <mattym> ??> Guest14167 account/send-email
#848 [15:01] <Absol> Guest14167: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#849 [15:01] <Absol> Guest14167: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#850 [15:02] <mattym> AForgedCookie, Do you remember if when you last logged in, if you used an email and password or a username and password?
#851 [15:02] <mattym> AForgedCookie, Or otherwise know if the account was Migrated or not?
#852 [15:02] <AForgedCookie> What does it mean if the account was migrated?
#853 [15:03] <mattym> AForgedCookie, Refer to my first question.
#854 [15:04] <AForgedCookie> I have access to the email that I received the initial purchase verification on
#855 [15:04] <AForgedCookie> But i think when I tried to sign into the Minecraft website it made me create a new account with the same emaail
#856 [15:04] <mattym> AForgedCookie, Ok
#857 [15:04] <AForgedCookie> I do not remember the last time I logged in though
#858 [15:05] <mattym> AForgedCookie, You need to Migrate your game account to the one you just made.
#859 [15:05] <mattym> AForgedCookie, account.mojang.com/migrate should get you started.
#860 [15:06] <AForgedCookie> Ah ok, didnt realize that was a process. Is that link all I should need right now?
#861 [15:06] <mattym> AForgedCookie, You will need to know your username and password, and have access to the original email which you seem to.
#862 [15:07] <mattym> AForgedCookie, If the password does not work or you dont know it, you will need to contact Mojang support to get it done.
#863 [15:07] <AForgedCookie> Alright, I'll see how this goes, thanks for the help!
#864 [15:09] <Guest14167> Can you help me
#865 [15:10] <mattym> Guest14167, Read the info Absol sent you.
#866 [15:10] <Guest14167> ok
#867 [15:13] <Guest14167> That doesn't help
#868 [15:14] <mattym> Guest14167, You need to contact Mojang and wait for their reply, its not going to fix anything right now.
#869 [15:14] * Vapoir [webchat@47.197.27.176] has joined #minecrafthelp
#870 [15:14] <Guest14167> I thougnt i am contacting mjaong
#871 [15:14] <mattym> Guest14167, Here, you are not. Via the link you were provide, you are.
#872 [15:15] <Guest14167> It says that they are down for the holidays but its janury 13th and your stupid customer service won't do anything
#873 [15:16] <mattym> Guest14167, We are volunteers, this is a technical support chat, not for account issues. You can use the link you were given to contact Mojang and wait for their reply. Which will be delayed due to a holiday backlog.
#874 [15:17] * Vapoir [webchat@47.197.27.176] has quit. (Client Quit)
#875 [15:17] <Guest14167> you don't know anything damn it
#876 [15:17] * Guest14167 [webchat@99-22-21-8.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#877 [15:34] * Squidplumber [webchat@c-69-255-2-173.hsd1.md.comcast.net] has joined #minecrafthelp
#878 [15:34] <Squidplumber> Ill just say my issue
#879 [15:34] <Squidplumber> A server has been breaking EULA for years and people have been reporting them and nothing is happening
#880 [15:35] <Squidplumber> There is proof of them making people pay for unbans, and they have a part of a server accesible to only paying players
#881 [15:35] <Squidplumber> Both big things that arent allowed
#882 [15:35] <Squidplumber> If mojang actually looked at it, they would probably find even more
#883 [15:35] * franciscopin4 [webchat@138.122.111.139] has quit. (Quit: webchat.esper.net)
#884 [15:35] <Squidplumber> What should I do
#885 [15:36] * franciscopin [webchat@138.122.111.139] has quit. (Quit: webchat.esper.net)
#886 [15:36] <tyteen4a03> Squidplumber: how did you report the offence?
#887 [15:36] <Squidplumber> I havent yet but multiple people have
#888 [15:36] <Squidplumber> I know that the stupid google form isnt doing anything
#889 [15:36] <Squidplumber> Should I just report using an email instead
#890 [15:37] <tyteen4a03> Squidplumber: the google form is the way to go, yes
#891 [15:37] <tyteen4a03> Squidplumber: customer support does not do enforcement
#892 [15:37] <Squidplumber> Even if they have been reported through there at least 5 other times and nothing has worked
#893 [15:37] <Squidplumber> Ok
#894 [15:37] <Squidplumber> Thank you
#895 [15:38] <Richard> Hey! So I'm still having troubles with Minecraft launching the game. I get an unexpected issue has caused the game to crash. It was suggested to scan from adware. I've run several cleaners including the one suggested. There was 1 pup that was removed. Nothing else, cleaned and rebooted. It was suggested that COMODO AV might be causing the is
#896 [15:38] <Richard> sue so I removed it and rebooted. Also installed Java Version 8 Build 191 and rebooted. Pointed the Java directory in Minecraft to C:\Program Files (x86)\Java\jre1.8.0_191\bin\java.exe.... AND it still fails to launch the game with the same error. Any more suggestions?
#897 [15:38] <tyteen4a03> ??> Richard tools/hjt
#898 [15:38] <Absol> Richard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#899 [15:38] <Absol> Richard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#900 [15:39] <Richard> https://paste.ubuntu.com/p/fXkB7JvCwf/
#901 [15:40] <tyteen4a03> Richard: we need a fresh one
#902 [15:40] <Richard> That is the one I just ran.
#903 [15:40] <tyteen4a03> Richard: it looks like Comodo AV is still on the system
#904 [15:41] <tyteen4a03> Richard: try this: https://help.comodo.com/topic-72-1-766-12685-.html\
#905 [15:41] <Richard> Second let me check again. It said it uninstalled and I rebooted
#906 [15:41] <tyteen4a03> Richard: also, uninstall LogMeIn Rescue Call Card and OneSupport - I'm not sure why those are there
#907 [15:41] <Richard> They are for me. I am working on a computer for a customer. I can't uninstall them.
#908 [15:42] <tyteen4a03> ah
#909 [15:42] <Richard> And COMODO is not in the program lists to uninstall any more.
#910 [15:42] <tyteen4a03> Richard: yeah, give the cleanup tool a try; as you can see in the HJT report it's still there
#911 [15:42] <Richard> BTW your COMODO link goes to a Page not found.
#912 [15:42] <tyteen4a03> Richard: this? https://help.comodo.com/topic-72-1-766-12685-.html
#913 [15:43] * soggyjesus [webchat@ip98-165-112-121.ph.ph.cox.net] has joined #minecrafthelp
#914 [15:43] <Richard> Back in a few after I do that. Thanks
#915 [15:45] <soggyjesus> Hello, I'm unable to log in to my account after changing my optifine cape, It's the same website I've always used and it changed my cape, yet it says invalid login. I tried to reset my password and the email never sent, and my account was logged into us.mineplex.com yesterday, so I have no idea what steps to take next, any help?
#916 [15:45] <tyteen4a03> soggyjesus: how did you get the optifine mod?
#917 [15:45] <mattym> soggyjesus, Don't log into non Mojang sites with your account information in the future.
#918 [15:46] <soggyjesus> I downloaded the mod awhile ago from optifine.net and bought a cape after using the mod for a year
#919 [15:46] <mattym> ??> soggyjesus account/send-email
#920 [15:46] <Absol> soggyjesus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#921 [15:46] <Absol> soggyjesus: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#922 [15:46] <soggyjesus> I've sent an email already and they haven't replied in 3 weeks, it claims they're a bit slow but nearly a month seems exceptionally slow.
#923 [15:46] <tyteen4a03> soggyjesus: mineplex shouldn't be an issue but at this point you'll have to wait for Mojang to get back to you
#924 [15:47] <tyteen4a03> ?? info/mcleaks
#925 [15:47] <Absol> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#926 [15:47] <Absol> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#927 [15:47] <tyteen4a03> FYI
#928 [15:47] <soggyjesus> I tried to change my password and didn't receive the email.
#929 [15:47] <mattym> soggyjesus, Because you need to wait for Mojang to fix the account for you.
#930 [15:47] <soggyjesus> okay, ill wait longer then i guess
#931 [15:48] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#932 [15:49] * CVB2012 [webchat@c-98-221-201-58.hsd1.nj.comcast.net] has joined #minecrafthelp
#933 [15:49] * soggyjesus [webchat@ip98-165-112-121.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#934 [15:50] * _Azur [webchat@ip5455339c.speed.planet.nl] has joined #minecrafthelp
#935 [15:50] <CVB2012> Hi, I think my account has been hacked and I would like help getting my account back
#936 [15:50] <_Azur> Hi Let me know if you are able to help
#937 [15:50] <tyteen4a03> ??> CVB2012 account/hacked
#938 [15:50] <Absol> CVB2012: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#939 [15:50] <Absol> CVB2012: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#940 [15:50] <tyteen4a03> ??> _Azur ask
#941 [15:50] <Absol> _Azur: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#942 [15:50] <Absol> _Azur: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#943 [15:51] <CVB2012> I got an email in November saying my account was migrated from a minecraft account to a mojang account even though I did not do this. I am no longer able to access my account after this
#944 [15:52] <CVB2012> I have no idea what my transaction ID is because its been a long time since I last played
#945 [15:52] <_Azur> I have an issue with login in minecraft. Soo when my wifi fells down i tried to log back in but it removed my mc account so i tried to login and it says pasword or email might be wrong i have tried all the password i possible know and it didnt work. and when i try request a new password i never get the email. i have sended mojang Mail also but i t
#946 [15:52] <_Azur> hough you guys could help me aswell
#947 [15:53] <mattym> _Azur, You will need to wait on their reply.
#948 [15:53] <tyteen4a03> CVB2012: when, and how, did you pay for Minecraft?
#949 [15:54] <CVB2012> pretty sure it was with a credit card all the way back in like 2011 or something tho
#950 [15:54] <CVB2012> could have been paypal
#951 [15:54] <tyteen4a03> ??> CVB2012 account/trans-id/paypal
#952 [15:54] <Absol> CVB2012: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#953 [15:54] <Absol> CVB2012: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#954 [15:55] <tyteen4a03> ??> CVB2012 paypal/history
#955 [15:55] <Absol> CVB2012: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#956 [15:55] * artlord [webchat@pool-68-238-165-80.washdc.fios.verizon.net] has joined #minecrafthelp
#957 [15:56] <artlord> Just bought PC version. Fully downloaded but keeps crashing.
#958 [15:56] <mattym> ??> artlord launcher/log
#959 [15:56] <Absol> artlord: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#960 [15:57] <_Azur> I have an issue with login in minecraft. Soo when my wifi fells down i tried to log back in but it removed my mc account so i tried to login and it says pasword or email might be wrong i have tried all the password i possible know and it didnt work. and when i try request a new password i never get the email. i have sended mojang Mail also but i th
#961 [15:57] <_Azur> ough you guys could help me aswell
#962 [15:57] <tyteen4a03> _Azur: we are not Mojang
#963 [15:57] <mattym> _Azur, We cannot. You need to wait for Mojangs reply.
#964 [15:58] <_Azur> its minecraft login
#965 [15:58] <tyteen4a03> _Azur: which is a Mojang Account
#966 [15:58] <_Azur> what dos this channel do then?
#967 [15:59] <tyteen4a03> _Azur: we are a volunteer technical support channel for Minecraft
#968 [15:59] <tyteen4a03> _Azur: we don't do account support
#969 [15:59] <artlord> tried the article you sent. Received a "Game Crash" message: "the game crashed whilst initializing game". What now?
#970 [15:59] <mattym> artlord, We need what the instructions told you to get us.
#971 [16:00] <_Azur> account issue?
#972 [16:00] <tyteen4a03> _Azur: nope, not in our scope
#973 [16:01] <_Azur> is there a mojang support?
#974 [16:01] * CVB2012 [webchat@c-98-221-201-58.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#975 [16:01] <tyteen4a03> _Azur: yes, the one you emailed
#976 [16:01] <tyteen4a03> ??> _Azur account/send-email
#977 [16:01] <Absol> _Azur: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#978 [16:01] <Absol> _Azur: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#979 [16:02] <artlord> Got to step four of instructions in article. Clicked icons to green. Pressed play. Log Output screen popped up. then received game crash message.
#980 [16:02] <artlord> is there a number to call?\
#981 [16:03] <mattym> artlord, Do the rest of the instructions on the page.
#982 [16:03] <artlord> Or another site?
#983 [16:03] <artlord> Can't after the crash message appears
#984 [16:03] <mattym> artlord, Check the settings, they are meant to keep the log open so you can copy it.
#985 [16:04] * Filth [webchat@173.181.113.114] has joined #minecrafthelp
#986 [16:06] <Filth> Hey, I forgot my password as well as my security questions and you need your pass to reset security questions and vice versa. Already send a support ticket but was wondering if I was stupid and if there is anything else I can do?
#987 [16:06] <artlord> https://paste.ubuntu.com/p/b2SVntqsvj/
#988 [16:06] <mattym> Filth, If you forgot both, you will need to wait for the support ticket reply.
#989 [16:06] <mattym> ??> artlord win/dxdiag
#990 [16:06] <Absol> artlord: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#991 [16:06] <Filth> Alright thanks boys
#992 [16:08] * _Azur [webchat@ip5455339c.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#993 [16:09] <artlord> Thx. Those are the same directions I just did. What happens now?
#994 [16:09] <mattym> artlord, They are not the same instructions, we need the new log they tell you to make.
#995 [16:10] <artlord> ok did
#996 [16:11] <mattym> artlord, We need the link again.
#997 [16:11] <artlord> https://paste.ubuntu.com/p/CKp7kvxPpH/
#998 [16:11] <mattym> artlord, Ok, just a moment.
#999 [16:12] <mattym> artlord, It is a desktop, correct?
#1000 [16:12] <artlord> yes
#1001 [16:14] <mattym> artlord, Download and Install the first option listed for Windows 10 64-Bit from this page https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6450
#1002 [16:17] <artlord> taking a while but appears to be downloading...
#1003 [16:18] <mattym> artlord, Any chance you know how to access and edit your computers BIOS?
#1004 [16:18] <artlord> no. it's saying unable to save for some reason
#1005 [16:18] * Yo [webchat@47-42-23-97.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1006 [16:18] <mattym> artlord, What is?
#1007 [16:18] * Yo [webchat@47-42-23-97.dhcp.unas.mo.charter.com] has quit. (Client Quit)
#1008 [16:19] <artlord> one moment please. waiting for the error message to show again
#1009 [16:20] <Richard> Ok Guys I'm back. Cleaned up COMODO fully and rebooted. https://paste.ubuntu.com/p/dVdKRzZwvf/
#1010 [16:20] <mattym> Richard, Still having an issue?
#1011 [16:20] <Richard> Error: An unexpected issue has occurred and the game has crashed.
#1012 [16:21] <mattym> ??> Richard launcher/log
#1013 [16:21] <Absol> Richard: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1014 [16:21] <artlord> no longer downloading. no message. no actionl
#1015 [16:22] <mattym> artlord, Did it complete? Check the download location and see if you can run it
#1016 [16:23] <Richard> All I get in the Game output is this....
#1017 [16:23] <Richard> Waiting for log output...
#1018 [16:23] <Richard> It's set to ALL
#1019 [16:23] <artlord> running AMD
#1020 [16:23] <mattym> ??> Richard win/reinst
#1021 [16:24] <Absol> Richard: You may need to reinstall the locally installed files that Minecraft puts into place.
#1022 [16:24] <Absol> Richard: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1023 [16:24] <artlord> after AMD loads, reopen Minecraft?
#1024 [16:25] <mattym> artlord, Follow the AMD installers instructions till it tells you its done. Let me know when it says it is or anything else it results in
#1025 [16:26] <artlord> installing. will get right back when done
#1026 [16:27] <artlord> done!
#1027 [16:27] <mattym> artlord, Did it ask you to restart the PC when completed?
#1028 [16:27] <artlord> no. just offered to review log
#1029 [16:27] <artlord> should i restart?
#1030 [16:27] <Richard> Ok. Its downloading now... back with a log soon. thanks
#1031 [16:28] <mattym> artlord, No, check the game first.
#1032 [16:29] <artlord> SUCCESS! Thanks all!
#1033 [16:31] <mattym> artlord, Enjoy.
#1034 [16:37] <Richard> OK back. Still not lauching game. Log shows 1679 infos and 1 fatal. https://paste.ubuntu.com/p/yWmfyJJg4N/
#1035 [16:37] <urielsalis> Richard, one moment
#1036 [16:37] * jack [webchat@172-223-101-153.dhcp.chtrptr.net] has joined #minecrafthelp
#1037 [16:37] <urielsalis> Richard, do you know how to the open the .minecraft folder?
#1038 [16:38] <Richard> yes
#1039 [16:38] * sammathijs [webchat@221.234-181-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1040 [16:38] * jack is now known as Guest12710
#1041 [16:38] <Richard> It's open
#1042 [16:38] <sammathijs> hello
#1043 [16:38] <urielsalis> Richard, please do so and tell me if you see any text file starting with hs_
#1044 [16:38] <Richard> there is not
#1045 [16:38] <urielsalis> Richard, or if there is anything in the crashlog folder
#1046 [16:38] <sammathijs> hello
#1047 [16:39] <Richard> This is in the only file in the log folder
#1048 [16:39] <Richard> [16:36:01] [Client thread/INFO]: Setting user: EncryptJungle23
#1049 [16:39] <Richard> [16:36:13] [Client thread/INFO]: LWJGL Version: 3.1.6 build 14
#1050 [16:39] <urielsalis> Richard, can you uninstall comodo? as a test
#1051 [16:39] <sammathijs> where can i get help?
#1052 [16:39] <Richard> COMDO is already uninstalled.
#1053 [16:40] <Richard> I've uninstalled it and used the cleaner you guys suggested. and then rebooted.
#1054 [16:40] <urielsalis> Richard, it shows as still being open :/
#1055 [16:41] <urielsalis> Richard, you followed this right? http://help.comodo.com/topic-435-1-841-12404-.html
#1056 [16:41] <Guest12710> whenever I try to open the Minecraft launcher it tells me "unable to save download.el_gr.json"
#1057 [16:42] <Richard> do so now
#1058 [16:42] <Richard> Strange the uninstalled cleaner didnt remove it too. sigh back in a few
#1059 [16:42] <sammathijs> so i made a mojang account last year but forgot the email adress but i still know my old username and password
#1060 [16:43] <urielsalis> ??> Guest12710 tools/hjt
#1061 [16:43] <Absol> Guest12710: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1062 [16:43] <Absol> Guest12710: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1063 [16:43] <urielsalis> ??> sammathijs account/forgot-email
#1064 [16:43] <Absol> sammathijs: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1065 [16:43] * franciscopin [webchat@138.122.111.139] has joined #minecrafthelp
#1066 [16:43] <Richard> OK! I hope this has COMODO gone. https://paste.ubuntu.com/p/WqKZCdRjvY/
#1067 [16:43] <franciscopin> friends
#1068 [16:43] <franciscopin> capfan67
#1069 [16:43] * Guest12710 [webchat@172-223-101-153.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1070 [16:44] <sammathijs> thats the problem none oft hem did get an email
#1071 [16:44] <sammathijs> so idk what happened
#1072 [16:44] <urielsalis> Richard, still there, as Geekbuddy
#1073 [16:44] <urielsalis> Richard, try to find that in the control panel
#1074 [16:44] <Richard> are you kidding me!?! argh
#1075 [16:44] <urielsalis> ??> sammathijs account/send-email
#1076 [16:44] <Absol> sammathijs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1077 [16:44] <Absol> sammathijs: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1078 [16:45] <franciscopin> capfan67
#1079 [16:46] <Richard> Alright. I don't see anything from COMODO anymore but here is the updated hijack. https://paste.ubuntu.com/p/XMbWwNKCdS/
#1080 [16:48] <Richard> Game still crashes and the output log https://paste.ubuntu.com/p/hTXcQQ8RNQ/
#1081 [16:51] * FishyNishii [webchat@69-221-104-25.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#1082 [16:51] <FishyNishii> guys i need help
#1083 [16:51] <FishyNishii> i open my minecraft launcher and launch minecraft
#1084 [16:52] <FishyNishii> but it says not responding
#1085 [16:52] <FishyNishii> k thanks for the help guys
#1086 [16:52] <FishyNishii> really useful
#1087 [16:52] <FishyNishii> <4
#1088 [16:52] <FishyNishii> <4
#1089 [16:52] <FishyNishii> <3*
#1090 [16:53] * Thijsk1 [webchat@d5152ce28.static.telenet.be] has joined #minecrafthelp
#1091 [16:55] <Richard> Anything for that exit code Process crashed with exit code -1073740791
#1092 [16:55] * FishyNishii9 [webchat@c-73-34-232-226.hsd1.co.comcast.net] has joined #minecrafthelp
#1093 [16:55] <Thijsk1> Hello, I've been playing Minecraft for over 5 years now and I really love the game. But all that time, I was wondering if there is a way to get a Minecraft cape without going to a Minecon event. This because of the simple reason those events are WAY to far for me...
#1094 [16:55] <FishyNishii9> I'm having an issue where when I open the launcher, its perfectly fine. I press "play game" and it starts loading, but then it goes and stops responding and I have to force close it. Any way I can solve this issue?
#1095 [16:56] * axelsmasher [webchat@47.144.151.59] has joined #minecrafthelp
#1096 [16:56] <Thijsk1> I'm having the same issue but when I run the game as administrator, it works.
#1097 [16:57] * Guy_0007 [webchat@cpe-69-132-48-42.carolina.res.rr.com] has joined #minecrafthelp
#1098 [16:57] <axelsmasher> I have two MacBooks and I have them on the same WiFi network, yet when I open one of them to LAN I can't join it on the other
#1099 [16:57] <axelsmasher> both are running the latest OS
#1100 [16:58] * Padna [webchat@c-73-249-180-163.hsd1.nh.comcast.net] has joined #minecrafthelp
#1101 [16:58] <Guy_0007> If I start a minecraft realms server on my windows 10 Pc. Is there a way for my son to play with me on his ipad? Or the other way around?
#1102 [16:59] * bob [webchat@172-223-101-153.dhcp.chtrptr.net] has joined #minecrafthelp
#1103 [17:00] <Padna> Hello, can't access my mojang account because I do not know the security questions, and the email registered with the account is inaccessible. Is there anything I can do?
#1104 [17:00] <axelsmasher> can anyone see this message?
#1105 [17:00] <Thijsk1> yes
#1106 [17:00] * FishyNishii9 is now known as Tech
#1107 [17:00] <Tech> Yes
#1108 [17:00] <FishyNishii> can u guys help me first
#1109 [17:00] <FishyNishii> i was here first
#1110 [17:00] <axelsmasher> Okay, thank you. Does that mean you can see my question too?
#1111 [17:00] <Tech> yeah
#1112 [17:00] <FishyNishii> im jk
#1113 [17:00] * shroom [webchat@24-171-20-36.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1114 [17:00] * artlord [webchat@pool-68-238-165-80.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1115 [17:00] * shroom [webchat@24-171-20-36.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#1116 [17:01] <bob> when I tried to open the Minecraft launcher it told me "unable to save download. el_gr.lang" what should I do?
#1117 [17:01] * axelsmasher [webchat@47.144.151.59] has quit. (Quit: webchat.esper.net)
#1118 [17:01] * Thijsk1 [webchat@d5152ce28.static.telenet.be] has quit. (Quit: webchat.esper.net)
#1119 [17:01] <Guy_0007> does anyone else know how to play from windows 10 with the pocket edition?
#1120 [17:02] * Guy_0007 [webchat@cpe-69-132-48-42.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#1121 [17:02] <mattym> Richard, Ok, so it finally got something in the log?
#1122 [17:03] <Richard> Yes! Finally. Process crashed with exit code -1073740791
#1123 [17:03] <mattym> ??> bob error/download
#1124 [17:03] <Absol> bob: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1125 [17:03] <mattym> ??> Richard win/dxdiag
#1126 [17:03] <Absol> Richard: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1127 [17:03] * sammathijs [webchat@221.234-181-91.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#1128 [17:03] <Richard> OK back in a few.
#1129 [17:04] <Tech> I'm having an issue where when I open the launcher, its perfectly fine. I press "play game" and it starts loading, but then it goes and stops responding and I have to force close it. Any way I can solve this issue? I uninstantiated the launcher and also the game, still cannot stop it from crashing. I cannot play the older versions either
#1130 [17:05] <mattym> ??> Tech tools/hjt
#1131 [17:05] <Absol> Tech: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1132 [17:05] <Absol> Tech: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1133 [17:07] <Tech> Okay, give me a second please.
#1134 [17:07] <Richard> Log saved: https://paste.ubuntu.com/p/fmPsqtdh2N/
#1135 [17:08] <mattym> Richard, One moment.
#1136 [17:08] <mattym> Richard, Were you here yesterday?
#1137 [17:09] * Cokesyco [webchat@mta-98-29-142-143.columbus.rr.com] has joined #minecrafthelp
#1138 [17:09] <Richard> Nope first time ever but my customer might have been I see a DxDiag log on his desktop
#1139 [17:09] <Cokesyco> Does anyone have any idea on how to contact mojang via phone or a way where I don't have to wait
#1140 [17:10] * lol768 is now known as OneNick351Days
#1141 [17:10] <mattym> Richard, Then, as they were told yesterday, download and install the 1st file listed for Windows 10 64-Bit from here https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-desktops/a6-5200-radeon-hd-8400
#1142 [17:10] <tyteen4a03> Cokesyco: Mojang does not have a call centre
#1143 [17:10] * OneNick351Days is now known as lol768
#1144 [17:10] <tyteen4a03> Cokesyco: when was your last email?
#1145 [17:10] * Padna [webchat@c-73-249-180-163.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#1146 [17:10] <Cokesyco> today but I don't want to wait if what I have still isn't helpful enough for them to get my account
#1147 [17:10] <Tech> Here is the pastebin link: https://paste.ubuntu.com/p/cszjs9Wzm2/
#1148 [17:10] <Richard> On it. back in a few
#1149 [17:11] <tyteen4a03> Cokesyco: you will have to wait for their reply then
#1150 [17:11] <mattym> ??> Tech av/adwcleaner
#1151 [17:11] <Absol> Tech: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1152 [17:11] <Absol> Tech: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1153 [17:11] <Cokesyco> Do you know if knowing the old email that I don't have access to and my username alone will be enough?
#1154 [17:12] <mattym> Cokesyco, You will need to ask Mojang when they reply.
#1155 [17:12] <Cokesyco> How many days do you think that would be
#1156 [17:13] <mattym> Cokesyco, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1157 [17:13] <tyteen4a03> Cokesyco: usually 5 business days, however they are currently dealing with a huge backlog from the holidays right now
#1158 [17:13] <Cokesyco> It says they're still only on December 23 do they get through more than one day at a time or am I going to have to wait weeks?
#1159 [17:13] * FishyNishii [webchat@69-221-104-25.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1160 [17:13] <mattym> Cokesyco, Depends entirely on how many support requests they got it that time, there is no way to give an estimate.
#1161 [17:14] <Tech> Okay, I am now restarting my PC.
#1162 [17:14] <Cokesyco> do you know if they have been on December 23rd all day?
#1163 [17:14] <mattym> Cokesyco, Its the weekend, so nothing has been done since Friday.
#1164 [17:14] <Cokesyco> okay...
#1165 [17:15] * franciscopin [webchat@138.122.111.139] has quit. (Quit: webchat.esper.net)
#1166 [17:15] <Cokesyco> Do you know if there is a way to login with only a transaction ID
#1167 [17:15] <mattym> Cokesyco, There is not.
#1168 [17:16] <Cokesyco> Well long wait ahead
#1169 [17:16] * lex [webchat@97-116-16-28.mpls.qwest.net] has joined #minecrafthelp
#1170 [17:16] <Tech> Okay, I just restarted my PC and I got back. Now what should I do?
#1171 [17:16] * tumbleweed [~bildramer@p2003004D8D08990058347BD816327296.dip0.t-ipconnect.de] has joined #minecrafthelp
#1172 [17:17] <mattym> Tech, Are you on that PC right now?
#1173 [17:17] * bildramer [~bildramer@p2003004D8D0899004564E45F72477F45.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#1174 [17:17] * Cokesyco [webchat@mta-98-29-142-143.columbus.rr.com] has quit. (Quit: webchat.esper.net)
#1175 [17:17] <lex> Hello, im not able to log into my account and ive used it on this computer before. I cannot remember which email I used at all, it'd be helpful if someone could help me figure it out.
#1176 [17:18] <Tech> Yeah, I just restarted my PC
#1177 [17:18] * biggcarmine [webchat@50-26-187-35.abilcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1178 [17:18] <mattym> Tech, Please actually restart the PC
#1179 [17:18] <mattym> lex, Do you know if the account was ever Migrated or not?
#1180 [17:18] <Tech> I'm typing on here from a different computer, I actually did restart it though
#1181 [17:18] <mattym> Tech, Then check the game again.
#1182 [17:18] <lex> I dont think it was, I havent been on minecraft in a long time!
#1183 [17:19] <lex> I just cannot remember which email i used at all
#1184 [17:19] <mattym> ??> lex account/send-email
#1185 [17:19] <Absol> lex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1186 [17:19] <Absol> lex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1187 [17:19] <lex> Whats a transaction ID?
#1188 [17:19] <mattym> ??> lex account/trans-id
#1189 [17:19] <Absol> lex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1190 [17:20] <lex> thankyou!
#1191 [17:20] <biggcarmine> what if I bought the game in say 2011 and am just now getting back to it and everything has been migrated and its still telling me to buy the game again?
#1192 [17:20] <Tech> Mat, it still does the same thing, and tells me that it doesn't respond on the mojang loading screen
#1193 [17:21] <Tech> Wait actually, it worked. It took a second, thank you so much Mat!
#1194 [17:21] <Tech> It just took some time
#1195 [17:21] <mattym> Tech, Ok
#1196 [17:21] <Tech> Thanks mat!
#1197 [17:21] * Tech [webchat@c-73-34-232-226.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1198 [17:21] <mattym> biggcarmine, Are you sure its been migrated?
#1199 [17:21] <mattym> biggcarmine, If you log in at account.mojang.com/me does it show Minecraft with your ingame name on that page?
#1200 [17:21] <lex> How would i recover a transaction ID if i dont have one?
#1201 [17:21] <biggcarmine> yea I have a email saying it has
#1202 [17:21] <mattym> lex, Read the page you were just linked.
#1203 [17:21] <biggcarmine> not sure let me check
#1204 [17:21] <mattym> biggcarmine, Did you migrate it yourself?
#1205 [17:22] * ObmocLatem [webchat@46-35-193-12.oroscom.hu] has joined #minecrafthelp
#1206 [17:22] * ObmocLatem [webchat@46-35-193-12.oroscom.hu] has quit. (Client Quit)
#1207 [17:22] * lex [webchat@97-116-16-28.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#1208 [17:23] * franciscopin [webchat@138.122.111.139] has joined #minecrafthelp
#1209 [17:24] <franciscopin> capfan67
#1210 [17:24] * biggcarmine [webchat@50-26-187-35.abilcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1211 [17:26] <biggcarmine> mattym I got disconnected but when I went to account.mojang.com/me it just says redeem gift code or prepaid card I have no clue how not to have to purchase it again
#1212 [17:27] <mattym> biggcarmine, You may have missed the second question. Did you do the migration yourself?
#1213 [17:29] <biggcarmine> mattym strange enough no. I got an email june saying it has been migrated but I never did it
#1214 [17:29] <Richard> Alright. Update DxDiag https://paste.ubuntu.com/p/5T6GRnYHnr/
#1215 [17:29] <mattym> biggcarmine, Ok, in that case it was likely hacked, you will need to contact Mojang with the info Absol provides below.
#1216 [17:29] <mattym> ??> biggcarmine account/send-email
#1217 [17:29] * franciscopin [webchat@138.122.111.139] has quit. (Quit: webchat.esper.net)
#1218 [17:29] <Absol> biggcarmine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1219 [17:29] <Absol> biggcarmine: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1220 [17:30] <mattym> Richard, Test the game again.
#1221 [17:30] <biggcarmine> mattym Absol thank yall!
#1222 [17:31] <Richard> Still fails with An unexpected issue has occurred and the game has crashed. and Game out put still shows Process crashed with exit code -1073740791
#1223 [17:31] * biggcarmine [webchat@50-26-187-35.abilcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1224 [17:32] <mattym> Richard, Nothing showed up in the HJT log, but double check that there are no programs using any type of ingame overlay or similar function.
#1225 [17:32] <Richard> I'd dont know that means.
#1226 [17:33] <mattym> Richard, Then I suggest you refer your 'customer' to someone who does.
#1227 [17:34] <Richard> You do think Im that dude. I'm not.
#1228 [17:34] <Richard> This is a new install as far as he has told me.
#1229 [17:34] <Richard> I've followed everything you guys have asked.
#1230 [17:34] <mattym> Richard, And we have addressed everything that would cause those issues based on the info provided.
#1231 [17:34] <Richard> What is an overlay? I work on PCs all day and but i actually hate Minecraft.
#1232 [17:35] <Richard> Ok. So you guys have nothing else to suggest.
#1233 [17:35] <Richard> Darn it. Ok.
#1234 [17:35] <mattym> Richard, If you are not familiar enough with whats on the computer, then no.
#1235 [17:35] <Richard> That's fine. Thanks for all your help have a great new year.
#1236 [17:36] <Richard> What is a good site to direct this kid to for support outside of here? Please?
#1237 [17:37] <mattym> Richard, I can't think of any that would have an alternative method to try.
#1238 [17:37] <Richard> So the makers of Minecraft have not support for their product?
#1239 [17:38] <mattym> Richard, For technical issues, no.
#1240 [17:38] <Richard> OK then. Thanks again. have a great one.
#1241 [17:38] <mattym> Richard, The owner of the PC can come back here
#1242 [17:38] <mattym> Richard, They may have a better idea of other programs installed on the PC that we are unable to see via the logs
#1243 [17:38] <Richard> If figured that as such when you asked if I had been on here before.
#1244 [17:39] <Richard> I mean i can see all the programs on the computer but don't know which would use your overlay things.
#1245 [17:39] <Richard> I'll just tell him too bad and to get a refund for his game.
#1246 [17:40] <Richard> Later guys.
#1247 [17:40] * Richard [webchat@ip70-190-160-53.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1248 [17:50] * Angryac04 [webchat@99-72-32-225.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#1249 [17:50] <Angryac04> Hello
#1250 [17:51] <Angryac04> Can someone help me?
#1251 [18:06] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1252 [18:17] * MagicDue [webchat@23.110.214.122] has joined #minecrafthelp
#1253 [18:19] <MagicDue> Today I just got back to minecraft and I can't login to minecraft. I get a 403 error and I can't play. I tried restarting my pc about 20 times now and still hasn't helped.
#1254 [18:20] * adfx035 [webchat@cpe-181-44-205-75.telecentro-reversos.com.ar] has joined #minecrafthelp
#1255 [18:21] * adfx035 [webchat@cpe-181-44-205-75.telecentro-reversos.com.ar] has quit. (Client Quit)
#1256 [18:25] <mattym> MagicDue, The 403 Error seems like a website one, what does the launcher say if you try to log in?
#1257 [18:30] <MagicDue> The launcher says Could not connect to server
#1258 [18:30] <mattym> ??> MagicDue tools/hjt
#1259 [18:30] <Absol> MagicDue: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1260 [18:30] <Absol> MagicDue: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1261 [18:31] <MagicDue> paste it here or message it to you?
#1262 [18:31] <mattym> MagicDue, Paste the link you get here.
#1263 [18:32] <MagicDue> https://paste.ubuntu.com/p/phyYk44Fbt/
#1264 [18:33] <mattym> MagicDue, Remove Speedify from your computer.
#1265 [18:34] * sasha5 [webchat@cpe-75-82-96-171.socal.res.rr.com] has joined #minecrafthelp
#1266 [18:34] * MagicDue [webchat@ip68-105-66-168.sd.sd.cox.net] has joined #minecrafthelp
#1267 [18:34] <sasha5> Hi, I need help accessing an upgrade on minecraft
#1268 [18:35] * MagicDue [webchat@ip68-105-66-168.sd.sd.cox.net] has quit. (Client Quit)
#1269 [18:41] * qwerty [webchat@75-164-53-150.ptld.qwest.net] has joined #minecrafthelp
#1270 [18:43] <qwerty> I heard that the Minecraft developers offer a download for the resource pack that they use to showcase updates. Is this true, and if it is, where can I find it?
#1271 [18:44] <mattym> qwerty, If anywhere it would be on minecraft.net
#1272 [18:45] <qwerty> Okay, do you know where it would be?
#1273 [18:46] <mattym> qwerty, No
#1274 [18:46] <qwerty> okay, thanks
#1275 [18:46] <qwerty> does anyone else have any information?
#1276 [18:46] <mattym> qwerty, We arent going to look through the site for you, check the page I gave you and find it.
#1277 [18:47] <qwerty> okay, i was just asking in case someone happened to know
#1278 [18:49] * qwerty [webchat@75-164-53-150.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#1279 [19:05] * trshipp [webchat@104-37-248-53.directcom.com] has joined #minecrafthelp
#1280 [19:05] <trshipp> Hey all! Anybody on? Just needed help with something. :)
#1281 [19:06] <mattym> trshipp, Just explain/ask.
#1282 [19:06] * matty [webchat@88-144-254-126.host.pobb.as13285.net] has joined #minecrafthelp
#1283 [19:07] <trshipp> Oh thanks. So I got a new PC, and I want to run MC on it (haven't played in a couple of years). So naturally, I can't remember my password. When I try to get it reset, I wait and wait and wait and can't find the email that supposedly was sent by Mojang.
#1284 [19:07] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 183 seconds)
#1285 [19:07] <trshipp> Checked spam, etc... still nothing. I'm sure it's the correct email b/c I have the order ID, etc... in my inbox from 2011 when I bought the game.
#1286 [19:07] <mattym> trshipp, Did you check any spam/junk folders in your inbox?
#1287 [19:07] <trshipp> Sure did. No luck. :(
#1288 [19:07] <mattym> ??> trshipp account/send-email
#1289 [19:07] <Absol> trshipp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1290 [19:07] <Absol> trshipp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1291 [19:08] <trshipp> Great thanks. I'll take a peek.
#1292 [19:08] <trshipp> I appreciate the help.
#1293 [19:09] * thelounge70 [webchat@cpe-65-190-38-249.nc.res.rr.com] has joined #minecrafthelp
#1294 [19:09] * Espercorn kicked thelounge70 from #minecrafthelp (Reason: helounge70 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1295 [19:10] <matty> I have forgotten my security questions as I made my account a few years back,but when it gave me the option to change them by receiving an email I clicked it but the email of my account does not receive emails and I am 100% sure its the correct email
#1296 [19:11] <mattym> matty, Did you check any spam/junk mail folders?
#1297 [19:11] <matty> ye I checked everything
#1298 [19:11] <mattym> ??> matty account/send-email
#1299 [19:11] <Absol> matty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1300 [19:11] <Absol> matty: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1301 [19:12] <matty> ok thank you
#1302 [19:12] <trshipp> This is odd. So I decided to try setting up a new Mojang account with my email, and it let me. Now it's asking me to pay for the game. It's like it doesn't recognize my email anymore or something. That's the same email I used to originally pay for the game. :/
#1303 [19:13] <mattym> trshipp, If you never Migrated the account, then thats normal.
#1304 [19:14] <trshipp> well I have found this email in my inbox (mind you this is not an email I use often, so I didn't notice it).
#1305 [19:14] <trshipp> We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else.
#1306 [19:14] <trshipp> However, if you didn’t request this change, there may be issues with the security of your account. We recommend you get in contact with Mojang support at http://help.mojang.com/
#1307 [19:14] <trshipp> This was sent to me on Aug. 29 of 2018
#1308 [19:15] <mattym> trshipp, If you did not do the migration yourself, then the account AND email were compromised/hacked.
#1309 [19:15] <trshipp> Yeah I definitely don't think that was me.
#1310 [19:16] <trshipp> So what would be the reason somebody would do that? How would they benefit from breaking into my account and doing this migration?
#1311 [19:17] <mattym> trshipp, To migrate it to an account they have control over and can either use or illegally sell.
#1312 [19:17] <trshipp> Hmm.. okay. Well... hopefully Mojang can help me out. I'll email them the situation. Guess there's not much else I can do but wait.
#1313 [19:17] <trshipp> Thanks for the help !
#1314 [19:19] * dp392 [webchat@pool-100-33-49-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#1315 [19:22] <dp392> I am having probelms trying to start a LAN world with me and my brother. He cannot join my LAN game and i cannot join his. When we try to, an error pops up io.netty.channel...etc
#1316 [19:22] <dp392> any help would be appreciated
#1317 [19:22] <mattym> dp392, What is the full exact error?
#1318 [19:23] * Webchat_16286 [webchat@172.83.217.65] has joined #minecrafthelp
#1319 [19:23] * Espercorn kicked Webchat_16286 from #minecrafthelp (Reason: ebchat_16286 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1320 [19:23] <dp392> io.netty.channel.AbstractChannel$AnnotatedConnectException
#1321 [19:24] <mattym> dp392, Is that all of it?
#1322 [19:24] <dp392> yes
#1323 [19:25] <mattym> dp392, Are you both on the same network?
#1324 [19:25] * JT [webchat@70-241-151-49.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1325 [19:25] <dp392> yes, we are both on the same network.
#1326 [19:26] <mattym> dp392, Do you have any Antivirus, Firewall, VPN, or Parental Control software installed on either PC?
#1327 [19:27] <JT> I've got an issue. A friend wanted to play Minecraft with me and accidentally purchased the Java Edition instead of the Win 10 Edition. On Minecraft.net is suggests to contact support. I hope this is support.
#1328 [19:27] <mattym> ??> JT mojang/email
#1329 [19:27] <Absol> JT: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1330 [19:27] <Absol> JT: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1331 [19:28] * helpme [webchat@162-206-214-194.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#1332 [19:28] <dp392> we have a VPN installed on both, but it is not active. We went on ipconfig and we both have the same IPv4 address
#1333 [19:28] <JT> Awesome, thank you.
#1334 [19:28] <mattym> dp392, Well thats concerning.
#1335 [19:29] <helpme> so when i click play the minecraft tab will open and go unresponsive and crash and i cant do anything about it
#1336 [19:29] <mattym> dp392, No two computers on the same network should show the same IPv4 in ipconfig. Try shutting both computers down, restart the router and dont start either computer till the router is back up.
#1337 [19:29] <mattym> ??> helpme launcher/log
#1338 [19:29] <Absol> helpme: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1339 [19:31] <dp392> My apologies, I relooked the IPv4 addresses and they are indeed different. I must have thought they were the same by accident.
#1340 [19:32] <mattym> dp392, Do your external IPs match? those should match.
#1341 [19:33] <helpme> https://paste.ubuntu.com/p/tbmPXQD8KC/
#1342 [19:33] <mattym> dp392, Check with something like whatsmyip
#1343 [19:33] <mattym> ??> helpme tools/hjt
#1344 [19:33] <Absol> helpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1345 [19:33] <Absol> helpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1346 [19:34] <dp392> yes they are the same IPs
#1347 [19:34] <mattym> dp392, Are the game installs on both computers completely vanilla? (unmodded)
#1348 [19:35] <helpme> https://paste.ubuntu.com/p/7ZJ4FG4T3t/
#1349 [19:35] <mattym> ??> helpme av/adwcleaner
#1350 [19:35] <Absol> helpme: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1351 [19:35] <Absol> helpme: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1352 [19:35] * JT [webchat@70-241-151-49.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1353 [19:36] <helpme> i dont have malware
#1354 [19:36] <mattym> helpme, Then I guess you dont need our help.
#1355 [19:36] <dp392> yes, both games are vanilla.
#1356 [19:37] <mattym> dp392, Ok, I am going to need you to get some logs from both PCs, or the same PC but acting as the host and client.
#1357 [19:37] <mattym> ??> dp392 launcher/log
#1358 [19:37] <Absol> dp392: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1359 [19:37] * matty [webchat@88-144-254-126.host.pobb.as13285.net] has quit. (Quit: webchat.esper.net)
#1360 [19:37] <mattym> dp392, WHen following those directions
#1361 [19:37] <mattym> dp392, Make sure to copy the log after you have tried to connect to the LAN game
#1362 [19:38] <mattym> dp392, Do it once as the host of the game, and again as the person trying to connect.
#1363 [19:38] <dp392> ok
#1364 [19:40] <dp392> also, i forgot to mention my computer is a mac and my brothers is a PC. Could that be a reason as to why we are running into this problem?
#1365 [19:41] <mattym> dp392, Are you using the Direct Connect method?
#1366 [19:41] * bradyjax [webchat@cpe-124-190-203-142.bjui-cr-102.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#1367 [19:41] <bradyjax> hi
#1368 [19:42] <dp392> where we manaully type the ip and the lan port number?
#1369 [19:42] <mattym> dp392, Yes.
#1370 [19:42] * Naruto2254 [webchat@c-76-106-204-24.hsd1.fl.comcast.net] has joined #minecrafthelp
#1371 [19:42] <dp392> we tried but we still ran into the same problem.
#1372 [19:42] <mattym> dp392, Then no it should not make a difference.
#1373 [19:43] <bradyjax> does anyone know how i can recover the minecraft email i used to get a minrcraft premium account?
#1374 [19:43] <bradyjax> i cant remember it so i need help finding the email
#1375 [19:43] <dp392> ok, im gonna get the logs
#1376 [19:43] <Naruto2254> I seem to be having an issue with the launcher, it crashes upon starting the game, and I have not found a successful way to fix it.
#1377 [19:43] <mattym> bradyjax, Was it a Migrated/Mojang account?
#1378 [19:43] <bradyjax> no
#1379 [19:43] <bradyjax> it was a premium before mojang took minecraft
#1380 [19:43] <bradyjax> so it used the username
#1381 [19:44] <mattym> bradyjax, Then you will need to contact Mojang for support.
#1382 [19:44] <bradyjax> o ok
#1383 [19:44] <mattym> ??> bradyjax account/send-email
#1384 [19:44] <Absol> bradyjax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1385 [19:44] <Absol> bradyjax: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1386 [19:44] <mattym> ??> Naruto2254 launcher/log
#1387 [19:44] <Absol> Naruto2254: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1388 [19:44] * mawar2468 [webchat@d157-115-87.home4.cgocable.net] has joined #minecrafthelp
#1389 [19:44] <bradyjax> how do i get the transaction id?
#1390 [19:45] <mattym> ??> bradyjax account/send-email
#1391 [19:45] <Absol> bradyjax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1392 [19:45] <Absol> bradyjax: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1393 [19:45] <mawar2468> I keep getting a crash error can I get some help
#1394 [19:45] <mawar2468> https://paste.ubuntu.com/p/DcQtCy8HjW/
#1395 [19:45] <mattym> mawar2468, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1396 [19:46] <Naruto2254> https://paste.ubuntu.com/p/T8MWM6Zd7y/
#1397 [19:46] <bradyjax> o ok ty
#1398 [19:46] <mattym> ??> Naruto2254 win/dxdiag
#1399 [19:46] <Absol> Naruto2254: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1400 [19:47] * bradyjax [webchat@cpe-124-190-203-142.bjui-cr-102.cht.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#1401 [19:47] <Naruto2254> https://paste.ubuntu.com/p/vWZhNG9fdc/
#1402 [19:47] <mattym> Naruto2254, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1403 [19:48] <Naruto2254> this pc was built with the windows 10 software
#1404 [19:48] <mattym> Naruto2254, Not originally, and should not have been updated to it.
#1405 [19:49] <Naruto2254> i mean, im not sure if it was or not considering when i got it out of the box and set it up and ran the system windows 10 was, as far as i know, the default software, unless it did have one previously.
#1406 [19:50] <mattym> Naruto2254, You are aware that it is either a used/refurbished/second-hand computer, correct?
#1407 [19:50] <Naruto2254> if I remember correctly I was told it wasn't high end, but it was not a used.
#1408 [19:51] <mattym> Naruto2254, It could be "new old stock" but is 10 year old hardware.
#1409 [19:51] <Naruto2254> new old stock?
#1410 [19:52] <mattym> Naruto2254, While 90% of things will work fine with Win10 on that PC, Minecraft will not unless you revert to Windows 7.
#1411 [19:52] <Naruto2254> i can try, any links to the revert?
#1412 [19:52] <mattym> Naruto2254, "new old stock" meaning, it may have never been sold before, but is not a remotely new product.
#1413 [19:52] <dp392> ok i followed the instructions
#1414 [19:52] <mattym> dp392, I need the link to the log/s
#1415 [19:53] <Naruto2254> would there by any chance be a link or something along those lines for a windows 7 revert?
#1416 [19:53] <dp392> https://paste.ubuntu.com/p/mysjPnbdp6/
#1417 [19:53] <mattym> Naruto2254, If you purchased it with Windows 10 on it, then you will not have a Windows 7 Product Key to do so.
#1418 [19:53] <Naruto2254> ok, thanks for the help.
#1419 [19:54] <Naruto2254> at the very least i know the problem so that helps tremendously
#1420 [19:54] * Naruto2254 [webchat@c-76-106-204-24.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1421 [19:55] <mattym> dp392, Did the 2nd person ever try to join while it was being logged?
#1422 [19:56] <dp392> yes, and the error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: popped up on his computer
#1423 [19:57] <mattym> dp392, Ok were you using the direct connect option that time, or joining from the list in Multiplayer?
#1424 [19:57] <dp392> direct connection
#1425 [19:57] <mattym> dp392, Try with the internal IPv4:PORT
#1426 [19:59] <dp392> mattym, so use the ipv4 number with the lan number in the direct connect?
#1427 [20:01] <mattym> dp392, Yes
#1428 [20:02] * Saenea [webchat@ip24-255-45-94.tc.ph.cox.net] has joined #minecrafthelp
#1429 [20:03] <dp392> if i am the host, im assuming the second player uses my IPv4 number or does he use his?
#1430 [20:03] <Saenea> hi! whenever i play the game for a while, in the chat i receive a "OpenGL Error: 1285 (Out Of Memory) and my game starts to glitch out really bad, how do i fix?
#1431 [20:03] <mattym> dp392, Use the one belonging to the host.
#1432 [20:04] <mattym> Saenea, Are you using any mods, or resource/texture packs?
#1433 [20:04] <Saenea> no
#1434 [20:04] <mattym> ??> Saenea win/dxdiag
#1435 [20:04] <Absol> Saenea: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1436 [20:05] <Saenea> mattym WIndows
#1437 [20:06] <dp392> Unfortunately it did not work. The same error popped up.
#1438 [20:07] * dp392 [webchat@pool-100-33-49-144.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1439 [20:08] * dp392 [webchat@pool-100-33-49-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#1440 [20:10] <dp392> hey mattym, I got disconnected. But unforunately using IPv4:port did not work
#1441 [20:10] * dp392 [webchat@pool-100-33-49-144.nycmny.fios.verizon.net] has quit. (Client Quit)
#1442 [20:11] <Saenea> Mattym I have my link should i paste it here? https://paste.ubuntu.com/p/NJsFmdkm6n/
#1443 [20:13] * zazo [webchat@c-73-168-208-54.hsd1.in.comcast.net] has joined #minecrafthelp
#1444 [20:14] <mattym> Saenea, Just a moment.
#1445 [20:15] <Saenea> mattym okay no problem
#1446 [20:16] <zazo> so after a long time i know my email and my username but when i did forgot password it doesn't send my anything so i register again to make sure that i know its the right email and password but insted of saying invalid it went through like my first username and password didn't exist how do i go back to my old orginal minecraft
#1447 [20:16] <zazo> username and password
#1448 [20:17] <mattym> zazo, If you didn't ever migrate the account, you will need to have Mojang help you reset the password and Migrate it.
#1449 [20:17] <mattym> ??> zazo account/send-email
#1450 [20:17] <Absol> zazo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1451 [20:17] <Absol> zazo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1452 [20:20] <mattym> Saenea, Unfortunately I am not seeing an update available for your graphics hardware on Windows 10.
#1453 [20:20] <Saenea> mattym dang, so do i have any other options?
#1454 [20:20] <mattym> Saenea, You can try to lessen the issue by lowering the ingame graphics/display settings.
#1455 [20:21] <Saenea> Mattym Unfortunately... i have everything on the lowest setting :/
#1456 [20:21] <mattym> Saenea, Then it will soon be time for a new computer.
#1457 [20:22] <Saenea> Mattym I just bought this computer gosh darnit *insert really angry face*
#1458 [20:22] <Saenea> mattym thank you so much for your help
#1459 [20:24] * Saenea [webchat@ip24-255-45-94.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1460 [20:30] * jamil [webchat@075-183-053-183.res.spectrum.com] has joined #minecrafthelp
#1461 [20:30] <jamil> hi I need help
#1462 [20:31] * jamil [webchat@075-183-053-183.res.spectrum.com] has quit. (Client Quit)
#1463 [20:36] * plunker8 [webchat@ool-182fc275.dyn.optonline.net] has joined #minecrafthelp
#1464 [20:36] <plunker8> Hi there...have been stuck in an update/open game loop on Fire TV.
#1465 [20:37] <plunker8> Attempted to uninstall/reinstall as well as delete and add. Nothing works.
#1466 [20:37] <mattym> plunker8, Sorry, we don't really do support for that version. Try the forums.
#1467 [20:37] <plunker8> ok thnks!
#1468 [20:38] * plunker8 [webchat@ool-182fc275.dyn.optonline.net] has quit. (Client Quit)
#1469 [21:30] * st222 [webchat@162.222.81.108] has joined #minecrafthelp
#1470 [21:31] * st222 [webchat@162.222.81.108] has quit. (Client Quit)
#1471 [21:33] * st222 [webchat@162.222.81.108] has joined #minecrafthelp
#1472 [21:34] <st222> I'm being forced to buy minecraft for a second time on my computer
#1473 [21:34] <st222> if I want to play the full version
#1474 [21:35] <mattym> st222, Are you sure you are logging in with the correct account?
#1475 [21:38] * MachoBuncho [webchat@ip70-175-35-14.lv.lv.cox.net] has joined #minecrafthelp
#1476 [21:38] <MachoBuncho> hello?
#1477 [21:38] <st222> hello
#1478 [21:38] <st222> i cant even log in
#1479 [21:38] <st222> it tells me to buy the game again
#1480 [21:38] <st222> before I login
#1481 [21:39] <mattym> st222, If you log in at account.mojang.com/me does it list your ingame username next to Minecraft?
#1482 [21:39] <MachoBuncho> when i try to launch my minecraft on my mac is says error and under thatn it says unable to create temporary directory
#1483 [21:39] <MachoBuncho> so what do i do?
#1484 [21:39] <mattym> MachoBuncho, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1485 [21:40] <MachoBuncho> no
#1486 [21:40] <mattym> MachoBuncho, Still room left on the computer?
#1487 [21:40] <MachoBuncho> yeah i think so
#1488 [21:41] <st222> im here I was just checkin
#1489 [21:41] <st222> it gives me the IP adress, email, date of birth, and registration
#1490 [21:41] <st222> if im in the right place
#1491 [21:41] <mattym> MachoBuncho, Is it a personal computer, or one provided by school/work or some other.
#1492 [21:41] <st222> Personal
#1493 [21:41] <MachoBuncho> personal
#1494 [21:41] <mattym> st222, That would be on the minecraft.net site, not the one I linked.
#1495 [21:42] <st222> yeah that
#1496 [21:42] <mattym> st222, Check the page I linked.
#1497 [21:42] <mattym> MachoBuncho, Are you sure about not having any of the programs I asked about?
#1498 [21:42] <MachoBuncho> positive
#1499 [21:43] <MachoBuncho> my space on my computer might be full though
#1500 [21:43] <st222> it gives my email, birth day and the last time I changed my passowrd, not and username
#1501 [21:43] <MachoBuncho> would that effect it?
#1502 [21:43] <mattym> MachoBuncho, Yes, its having trouble making or moving a file, space could prevent that if none of the other stuff is there.
#1503 [21:44] <mattym> st222, Then that is a Mojang account without the game linked to it.
#1504 [21:44] <mattym> st222, When did you purchase the game?
#1505 [21:44] <MachoBuncho> ok ill try to delete stuff thank you
#1506 [21:44] <st222> I got a virus a while back, completely reset my computer and all mu games could be redownloaded and used without repurchase
#1507 [21:44] <st222> I got minecraft about when i got my computer
#1508 [21:44] <st222> soemtime last year maybe in may or april
#1509 [21:44] <st222> maybe march
#1510 [21:44] <mattym> st222, Then are you sure you are using the correct Mojang account?
#1511 [21:45] <st222> Yes
#1512 [21:45] <st222> I got a virus a while back, completely reset my computer and all mu games could be redownloaded and used without repurchase except minecraft
#1513 [21:46] <mattym> st222, If that page does not show a username, its simply not the correct account.
#1514 [21:46] <st222> oh
#1515 [21:46] <st222> okay
#1516 [21:46] <mattym> st222, Double check any other emails you may have used to create it, if you cannot find it you will need to contact Mojang.
#1517 [21:46] <mattym> ??> st222 account/send-email
#1518 [21:46] <Absol> st222: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1519 [21:46] <Absol> st222: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1520 [21:47] <st222> well the other one I had was form ages ago, at least 6 years, I made a new account because i lost my old one complete
#1521 [21:47] <st222> completely
#1522 [21:47] <st222> I sent them an email, then in the automatic response they gave me this link
#1523 [21:48] <mattym> st222, It also says this link is for technical issues.
#1524 [21:48] <st222> this?
#1525 [21:48] <st222> I thought this is for account problems, then payment issues.
#1526 [21:48] <mattym> st222, No
#1527 [21:48] <st222> oops
#1528 [21:49] <st222> sorry thanks for helping anyways :)
#1529 [21:49] * st222 [webchat@162.222.81.108] has joined #minecrafthelp
#1530 [21:49] <st222> Minecraft is forcing me to buy the full version a second time.
#1531 [21:50] <mattym> st222, Same place, let me rephrase, Mojang is the only entity that can help with account issues.
#1532 [21:50] <st222> ohhh
#1533 [21:50] <st222> okay
#1534 [21:50] <st222> how do i do mojang chat support, this but mojang
#1535 [21:51] <mattym> st222, There is none, you need to wait for the reply to the support ticket you opened.
#1536 [21:51] <st222> oh okay, thanks again for your patience :)
#1537 [21:56] * MachoBuncho [webchat@ip70-175-35-14.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1538 [21:59] * Lord_of_Life_ [~Lord@46.217.125.163] has quit. (Ping timeout: 190 seconds)
#1539 [22:05] * Lord_of_Life [~Lord@77.28.214.162] has joined #minecrafthelp
#1540 [22:13] * bambo [webchat@75-46-181-64.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#1541 [22:13] <bambo> hello?
#1542 [22:14] * mick [webchat@99-103-86-45.lightspeed.hvtrmo.sbcglobal.net] has joined #minecrafthelp
#1543 [22:14] <mick> hi
#1544 [22:14] <bambo> hello? i need help plz
#1545 [22:15] <mick> me 2
#1546 [22:18] * mick [webchat@99-103-86-45.lightspeed.hvtrmo.sbcglobal.net] has quit. (Client Quit)
#1547 [22:20] * bambo [webchat@75-46-181-64.lightspeed.stlsmo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1548 [22:52] * Pdilly [webchat@24-240-37-144.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#1549 [22:53] * Pdilly [webchat@24-240-37-144.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#1550 [23:12] * Mike5 [webchat@c-68-82-198-47.hsd1.pa.comcast.net] has joined #minecrafthelp
#1551 [23:17] * Luv [webchat@ool-43528b50.dyn.optonline.net] has joined #minecrafthelp
#1552 [23:18] * Mike5 [webchat@c-68-82-198-47.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1553 [23:18] <Luv> I backed up my Minecraft Realm and the Single-Player world is practically unusable... how can I fix this?
#1554 [23:18] * Luv is now known as Liv
#1555 [23:23] <Andrio> How's it unusable?
#1556 [23:23] <Liv> Basically I can't use any slash commands and it's super frustrating.
#1557 [23:24] <Liv> I can only use slash commands when I open to LAN I literally just learned .-.
#1558 [23:24] <Andrio> You can change that using NBTExplorer, or doing that
#1559 [23:25] <Liv> The only issue is; going to be someplace with NO WiFi and I spent a long time making this house and stuff and like I want to use that there. I won't be able to connect to LAN w/o WiFi and I'm gonna be there for like at least two months ._.
#1560 [23:25] <Andrio> I believe you can Open to LAN without a network connection; it just won't do anything.
#1561 [23:26] <Liv> Let me try that rn; also wait what is NBTExplorer?
#1562 [23:26] <Andrio> https://minecraft.gamepedia.com/Programs_and_editors/NBTExplorer
#1563 [23:30] * Liv [webchat@ool-43528b50.dyn.optonline.net] has joined #minecrafthelp
#1564 [23:31] <Liv> The open to LAN works but what is NBTExplorer?
#1565 [23:32] <mattym> Liv, A 3rd party tool. In this case it would allow you to set the Allow Cheats options back on without needing to open the world to LAN.
#1566 [23:34] <Liv> Is it something that has to be set up or is it like download and use?
#1567 [23:34] <mattym> Liv, I believe its just a download and use sort of thing.
#1568 [23:36] <Andrio> mm
#1569 [23:36] <Liv> Oh okay thanks
#1570 [23:38] * killcat21 [webchat@pool-72-68-49-144.nwrknj.east.verizon.net] has joined #minecrafthelp
#1571 [23:39] <killcat21> When I try to log in it says I don't have an account
#1572 [23:39] <killcat21> I've had the account since 2013
#1573 [23:39] * killcat21 [webchat@pool-72-68-49-144.nwrknj.east.verizon.net] has quit. (Client Quit)
#1574 [23:41] * ANIKAROSE [webchat@189.27.16.91.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#1575 [23:42] <ANIKAROSE> Good night my minecraft n want to start
#1576 [23:43] <ANIKAROSE> https://paste.ubuntu.com/p/MF4HtDXPGw/
#1577 [23:44] <CapFan67> ANIKAROSE, What issue are you having?
#1578 [23:47] <ANIKAROSE> to start the game my minecraft crash
#1579 [23:48] <CapFan67> ANIKAROSE, Let's start by looking for the error in your log:
#1580 [23:48] <CapFan67> ??> ANIKAROSE launcher/log-txt
#1581 [23:48] <Absol> ANIKAROSE: We need to see your full launcher log, which is created in the game directory.
#1582 [23:48] <Absol> ANIKAROSE: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1583 [23:52] * killcat21 [webchat@pool-72-68-49-144.nwrknj.east.verizon.net] has joined #minecrafthelp
#1584 [23:52] <killcat21> It says I don't own minecraft when I have since 2013
#1585 [23:52] <killcat21> and won't let me log in
#1586 [23:52] <CapFan67> killcat21, Was your account migrated?
#1587 [23:52] <killcat21> I think
#1588 [23:52] <killcat21> It says it was
#1589 [23:53] <killcat21> but it says I don't own the game also?
#1590 [23:53] <ANIKAROSE> https://paste.ubuntu.com/p/95gGyZ2jKs/
#1591 [23:53] <killcat21> What's that
#1592 [23:54] <killcat21> oh lol nvm
#1593 [23:54] <killcat21> It says the mojang account has no purchased copies of minecraft attached
#1594 [23:54] <CapFan67> killcat21, If your account page on Mojang.com doesn't show your Java Edition license (and just asks you for a gift code), then someone may have moved your account to another email. You'll need to Email Mojang Customer Support:
#1595 [23:54] <CapFan67> ??> killcat21 account/send-email
#1596 [23:55] <Absol> killcat21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1597 [23:55] <Absol> killcat21: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1598 [23:55] <CapFan67> ??> killcat21 account/trans-id
#1599 [23:55] <Absol> killcat21: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1600 [23:55] <killcat21> I don't think I'll be able to find it
#1601 [23:56] <killcat21> I bought it like 6 years ago
#1602 [23:56] <killcat21> and it was my mom who bought it lol I was only 14
#1603 [23:56] <CapFan67> If you look at the Transaction ID link, it tells you exactly how to recover your Transaction ID. This is especially easy if you purchased in 2013.
#1604 [23:57] <CapFan67> killcat21, If your mother purchased with their email, you'll need them to send the request to Skrill.
#1605 [23:59] <killcat21> I think it was my old email