#1 [00:00] <CapFan67> killcat21, If you no longer have access to that email, you'll need to ask Mojang for an Alternate Verification Method.
#2 [00:01] <killcat21> alright
#3 [00:09] <killcat21> When I get my transaction ID where do I enter it? I have emailed Skrill
#4 [00:10] <CapFan67> killcat21, You'll enter it into this form:
#5 [00:10] <CapFan67> ??> killcat21 account/send-email
#6 [00:10] <Absol> killcat21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#7 [00:10] <Absol> killcat21: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#8 [00:15] * Cooli055 [webchat@122-57-116-62-adsl.sparkbb.co.nz] has joined #minecrafthelp
#9 [00:16] <Cooli055> Hey I'm having a problem trying to use LAN on two different computers both connected to the same network. I think I've tried anything but it still says that they can't connect to LAN, any reasons why?
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#13 [00:32] <UltraBanana619> hello can not change my e-mail mojang.
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#18 [02:54] * Muxa63 [webchat@95.67.160.27] has joined #minecrafthelp
#19 [02:54] <Muxa63> Hello all
#20 [02:55] <Muxa63> Guys is there anyone ?
#21 [02:55] <urielsalis> hi Muxa63
#22 [02:55] <Muxa63> hi
#23 [02:55] <Muxa63> can u help me plz
#24 [02:56] <Muxa63> i got java edition on my kids pc win8.1
#25 [02:56] <Muxa63> and i have win10(xbox) minecraft
#26 [02:56] <urielsalis> Muxa63: yep, and?
#27 [02:56] <Muxa63> And we cant understand how to play togather
#28 [02:57] <Muxa63> he got no xbox account
#29 [02:57] <urielsalis> You cant
#30 [02:57] <Muxa63> damn
#31 [02:57] <urielsalis> Java edition can only play with other java edition players
#32 [02:57] <urielsalis> You can buy another java edition account and install it on the windows 10 pc if you like
#33 [02:57] <Muxa63> hmmm interesting can i have my money back from xbox
#34 [02:57] <urielsalis> ??> Muxa63 acconut/refund
#35 [02:57] <urielsalis> ??> Muxa63 account/refund
#36 [02:57] <Absol> Muxa63: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#37 [02:58] <Muxa63> or better migrate somehow
#38 [02:58] <Muxa63> ok
#39 [02:59] <Muxa63> ill try to refund ... if not buy 1 more )))
#40 [02:59] <Muxa63> It was a gift for my son from me ... he wants online with me
#41 [02:59] <Muxa63> and now i failed )))) with microsoft
#42 [03:00] <urielsalis> Muxa63: note that java edition players get a free code for Windows 10 edition
#43 [03:00] <urielsalis> Muxa63: if your son gifted that to you, you cant refund it because its free :P
#44 [03:08] <Muxa63> Thx guys !
#45 [03:20] <Cooli055> Hey I can't connect our computers to LAN even tho they're on the same connection it says its something wrong with the netty
#46 [03:39] <urielsalis> ??> Cooli055 tools/hjt
#47 [03:39] <Absol> Cooli055: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [03:39] <Absol> Cooli055: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [03:39] <urielsalis> Cooli055: run that on both computers
#50 [03:41] * Dean [webchat@cpc77889-stav20-2-0-cust81.17-3.cable.virginm.net] has joined #minecrafthelp
#51 [03:42] <Dean> Hello i play Minecraft on xbox. I have accidentally deleted a world is there anyway I can retrieve this?
#52 [03:43] <urielsalis> Dean: no
#53 [03:43] <urielsalis> Dean: unless you have a backup
#54 [03:44] <Dean> A backup??
#55 [03:44] <urielsalis> Dean: copy of the world, either in your xbox, somewhere else or in the xbox cloud
#56 [03:51] <Dean> Wasn't aware there was an i
#57 [03:51] <Dean> ICloud on xbox
#58 [04:07] * nickm622 [webchat@176-23-74-134-cable.dk.customer.tdc.net] has joined #minecrafthelp
#59 [04:07] <nickm622> hello
#60 [04:08] * nickm622 [webchat@176-23-74-134-cable.dk.customer.tdc.net] has quit. (Client Quit)
#61 [04:09] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#63 [04:55] * Omichromium [webchat@124.191.208.37] has joined #minecrafthelp
#64 [04:56] <Omichromium> Hey is there anyway to get windows 10 for free if you purchased the Java edition after the 10th of October or do I just have to purchase it?
#65 [04:56] * SquetYYWhyNot [webchat@89-24-158-17.customers.tmcz.cz] has joined #minecrafthelp
#66 [04:56] <SquetYYWhyNot> hi
#67 [04:56] <SquetYYWhyNot> i need change my name
#68 [04:57] <SquetYYWhyNot> im not happy with my name
#69 [04:57] <SquetYYWhyNot> i need change back
#70 [04:57] <Andrio> Omichromium, there is not
#71 [04:57] <SquetYYWhyNot> ok
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#78 [05:34] * Otakinh [webchat@201-50-51-95.user.veloxzone.com.br] has joined #minecrafthelp
#79 [05:34] <Otakinh> helo
#80 [05:35] <Otakinh> I need help I can not log into my account
#81 [07:05] * leoTheProfessional [webchat@HostedBy.Lusobits.com] has joined #minecrafthelp
#82 [07:07] <leoTheProfessional> Hello there, https://account.mojang.com/password returns 403 ERROR The request could not be satisfied, is someone working on this lol
#83 [07:08] <leoTheProfessional> basically the entire account.mojang.com stuff seems pretty dead
#84 [07:09] <urielsalis> hi leoTheProfessional
#85 [07:09] <urielsalis> ??> leoTheProfessional tools/hjt
#86 [07:09] <Absol> leoTheProfessional: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#87 [07:09] <Absol> leoTheProfessional: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#88 [07:11] <leoTheProfessional> lol im on linux my man and i tried different internet connections, it's no tme
#89 [07:11] <leoTheProfessional> *not me
#90 [07:12] <urielsalis> leoTheProfessional: that is shown when some program(like mcleaks) is redirecting Mojang servers to their own
#91 [07:12] * leoTheProfessional [webchat@131.143.203.62.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#92 [07:12] <urielsalis> leoTheProfessional: that is shown when some program(like mcleaks) is redirecting Mojang servers to their own
#93 [07:13] <leoTheProfessional> ah actually it IS me, thanks, i figured it out thanks to you, the VPN i forgot i had on was blacklisted by CloudFront
#94 [07:13] <leoTheProfessional> im dumb, have a nice day
#95 [07:14] <urielsalis> leoTheProfessional: you too :P
#96 [07:15] * leoTheProfessional [webchat@131.143.203.62.dynamic.wline.res.cust.swisscom.ch] has quit. (Client Quit)
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#100 [08:01] * Espercorn kicked Webchat_65442 from #minecrafthelp (Reason: ebchat_65442 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#101 [08:18] * RobloxFan [webchat@192.140.150.154] has joined #minecrafthelp
#102 [08:19] <RobloxFan> I lost my transaction id I attempted to recover by doing what Mojang support advised but unable to find it please help.
#103 [08:20] <Greymagic27> ??> RobloxFan account/trans-id
#104 [08:20] <Absol> RobloxFan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#105 [08:20] <RobloxFan> I can still sign in tho.
#106 [08:21] <RobloxFan> I think I bought Minecraft using prepaid card but uh...I lost the code and the email so what do I do I contacted support
#107 [08:22] <Greymagic27> Contact support and ask for alternate verification methods
#108 [08:22] <RobloxFan> Ok but the catch is that uh...I already sent a email or like a support ticket.
#109 [08:22] <urielsalis> RobloxFan: wait for their answer
#110 [08:23] <RobloxFan> Wait a minute do you need transaction ID to uh.. change your username?
#111 [08:23] <urielsalis> RobloxFan: no
#112 [08:23] <urielsalis> RobloxFan: did someone ask for it?
#113 [08:23] <RobloxFan> Can I prove I’m the owner of account by contacting them on original email.
#114 [08:23] <urielsalis> RobloxFan: no, someone that stole your email can do the same
#115 [08:24] <urielsalis> RobloxFan: wait for their answer and follow their instructions to verify your account
#116 [08:24] <RobloxFan> Idk, I think a support member needed it.
#117 [08:24] <RobloxFan> Well oof
#118 [08:24] <RobloxFan> Also my gmail was hacked a few months ago...
#119 [08:24] <urielsalis> RobloxFan: Only mojang will ask for the transaction ID, as a email from Mojang.com. Dont provide it to anyone else
#120 [08:24] <urielsalis> RobloxFan: and now you know how they stole your account
#121 [08:24] <RobloxFan> Ok
#122 [08:24] <RobloxFan> I know his email.
#123 [08:25] <RobloxFan> The guy tried to verify my stolen account of some other website to his email.
#124 [08:25] <RobloxFan> Nvm.
#125 [08:26] <RobloxFan> Ok...what alternate methods are for verifying your ownership.
#126 [08:26] <urielsalis> RobloxFan: nobody knows
#127 [08:26] <urielsalis> RobloxFan: Wait for Mojang answer
#128 [08:26] <RobloxFan> I know Minecraft was gifted by someone to me and I deleted the email unfortunately so what do I do.
#129 [08:26] <urielsalis> RobloxFan: did he give you a account or a gift code?
#130 [08:27] <RobloxFan> Code if I’m correct it was bought on amazon.
#131 [08:27] <RobloxFan> I asked them for help trying to recover it but they say they don’t have it either.
#132 [08:28] <RobloxFan> Okay if I send another email while the previous one hasn’t been replied yet will one of them get ignored?
#133 [08:29] <urielsalis> RobloxFan: just wait for their answer
#134 [08:29] <RobloxFan> I can’t I’m too anxious.
#135 [08:29] <RobloxFan> Btw would you recommend Minecraft on Nintendo switch?
#136 [08:29] <urielsalis> RobloxFan: being anxious wont make it faster
#137 [08:29] <RobloxFan> I know!!!
#138 [08:30] <RobloxFan> Would you recommend
#139 [08:31] <RobloxFan> Ooooooooooooooooooooofffffffffffffffffff
#140 [08:31] <RobloxFan> Byee
#141 [08:32] <RobloxFan> 👋🏻👋🏻👋🏻👋🏻👋🏻👋🏻👋🏻
#142 [09:03] * Zikiloop [webchat@cpe-71-75-178-30.carolina.res.rr.com] has joined #minecrafthelp
#143 [09:03] <Zikiloop> Hi guys! I am starting up a new survival server. I have had someone help a little, but I really need someone to help with plugins, someone who is willing to dedicate some time to help get this going. While any help is appreciate, I would like to get this done within a reasonable amount of time. Feel free to message me here in Facebook if you have t
#144 [09:03] <Zikiloop> ime to help me. I already have the server hosting and a few plugins installed, but not sure how to get this going.
#145 [09:12] * Haiko [webchat@95.91.225.93] has joined #minecrafthelp
#146 [09:13] <Haiko> Hey were is the manual for fixing the Java Virtual machine error?
#147 [09:13] <urielsalis> Haiko: what?
#148 [09:14] <Haiko> I have an error saying: "Error: Could not create the Java Virtual Machine.
#149 [09:14] <Haiko> Error A fatal exception has occurred. Program will exit." what shall i do?
#150 [09:15] <urielsalis> ??> Haiko launcher/log
#151 [09:15] <Absol> Haiko: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#152 [09:15] <Haiko> thx
#153 [09:18] <Haiko> https://paste.ubuntu.com/p/zmhKbCy8BM/
#154 [09:18] <urielsalis> ??> Haiko info/vars
#155 [09:18] <Absol> Haiko: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#156 [09:18] <Absol> Haiko: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#157 [09:18] <Absol> Haiko: Restart your PC and come back to the channel for assistance removing the software that added it
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#159 [09:25] * Haiko7 [webchat@95.91.225.93] has joined #minecrafthelp
#160 [09:26] <Haiko7> hey i am back like wanted
#161 [09:27] <Haiko7> https://paste.ubuntu.com/p/t9DHkvt28B/
#162 [09:28] * Haiko7 [webchat@95.91.225.93] has quit. (Client Quit)
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#164 [09:31] * tyteen4a03 pokes urielsalis
#164 [09:31] <urielsalis> ??> Haiko tools/hjt
#165 [09:31] <Absol> Haiko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [09:31] <Absol> Haiko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [09:31] <urielsalis> Haiko: Mind that you need to restart your PC after deleting the variable, im still seeing it in your log
#168 [09:33] * ANANASSAATANA [webchat@dsl-kvlbng12-54f9ec-181.dhcp.inet.fi] has joined #minecrafthelp
#169 [09:34] <ANANASSAATANA> I need help with my purchase
#170 [09:35] * ANANASSAATANA [webchat@dsl-kvlbng12-54f9ec-181.dhcp.inet.fi] has quit. (Client Quit)
#171 [09:36] * Sarabax [webchat@net-93-150-69-128.cust.vodafonedsl.it] has joined #minecrafthelp
#172 [09:38] <Sarabax> hello, when I try to log in i get this error: "ops, am error prevent to access" what should I do?
#173 [09:42] <Sarabax> hello, when I try to log in i get this error: "ops, am error prevent to access" what should I do? Absol
#174 [09:43] <Greymagic27> ??> Sarabax tools/hjt
#175 [09:43] <Absol> Sarabax: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [09:43] <Absol> Sarabax: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#177 [09:43] <Sarabax> I0m on windows 10. that matters?
#178 [09:43] <Greymagic27> Sarabax, Nope, It will work on any windows version
#179 [09:45] * Zikiloop [webchat@cpe-71-75-178-30.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#180 [09:48] <Sarabax> I accidentally load it without administrator permission, now it says that is already runnin, tho I don't see any real process in the porcess window
#181 [09:49] <Greymagic27> Sarabax, Go into task manager, click more details then on the 'details' tab
#182 [09:49] <Greymagic27> Find it in there and click end task
#183 [09:50] <Sarabax> ok, done
#184 [09:50] <Greymagic27> Sarabax, Now you should be able to launch HJT back up without it saying it's running
#185 [09:51] <Sarabax> yep done
#186 [09:51] <Sarabax> got the ubuntu pastebin link
#187 [09:51] <Sarabax> https://paste.ubuntu.com/p/t8jzyq9xVm/
#188 [09:52] <urielsalis> ??> Sarabax info/mcleaks
#189 [09:52] <Absol> Sarabax: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#190 [09:52] <Absol> Sarabax: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#191 [09:52] <urielsalis> ??> Sarabax win/hosts/edit
#192 [09:52] <Absol> Sarabax: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#193 [09:52] <Absol> Sarabax: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#194 [09:53] <Sarabax> ok, I will do it right now
#195 [09:56] <Sarabax> don't have any "Host" after etc
#196 [09:56] <Sarabax> I mean, the etc directory is empty
#197 [09:57] <urielsalis> Sarabax: its hidden by default, thats why we tell you to type the exact text into the file name on notepad
#198 [09:57] <Sarabax> uh
#199 [09:58] <Sarabax> ok, I'm on the file
#200 [09:59] <Sarabax> amyway, is it actually possible to make this files always visible? on ubuntu works
#201 [09:59] <urielsalis> Sarabax: no, but you can enable showing hidden files
#202 [10:00] <Sarabax> ouk
#203 [10:00] <Sarabax> anyway, I've removed both the entries with mojang in it
#204 [10:00] <Sarabax> what now
#205 [10:01] <urielsalis> Sarabax: save the file, change your Minecraft password and then try to play again
#206 [10:01] <Sarabax> ok
#207 [10:02] <Sarabax> my problem tho was while accessing the actual site to actually download the game
#208 [10:03] <Sarabax> I mean, probably I would have get problems while trying to run the game itself, so no a waste of time, but this actually could have resolved my problem with the login?
#209 [10:04] <Sarabax> urielsalis
#210 [10:07] <Sarabax> uh, nevermind, I finally mange to acces my account
#211 [10:07] <Sarabax> well, many thanks to everyone :D
#212 [10:09] <CapFan67> Sarabax, Just to chime in about the relevancy to your issue... Those entries in your host file redirected your access to the Mojang site to the MCLeaks site. You were logging into their site and failing to download, not Mojang's.
#213 [10:09] <Sarabax> uh ok
#214 [10:10] <CapFan67> Sarabax, This is also why changing your password is so important. They accumulate their pool of alts by stealing login info from people like you who freely give it to them. *Make sure* you change your password. They have it now.
#215 [10:10] <Sarabax> uh
#216 [10:11] <Sarabax> I'll do it right now then
#217 [10:13] <Sarabax> well, done
#218 [10:18] <Sarabax> many thanks again :D
#219 [10:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#220 [10:34] * Pressekonferenz [webchat@ip5f5be862.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#221 [10:34] <Pressekonferenz> Hello, I cant login to my minecraft account because i can´t remember my e-mail
#222 [10:38] * Cultwer [webchat@37-144-151-156.broadband.corbina.ru] has joined #minecrafthelp
#223 [10:40] <Pressekonferenz> Hello, I cant login to my minecraft account because i can´t remember my e-mail
#224 [10:40] * Loki [webchat@p5DC4A191.dip0.t-ipconnect.de] has joined #minecrafthelp
#225 [10:40] <Loki> Hi , enybody from Germany ?
#226 [10:41] <Pressekonferenz> I also need help. Please in Eglish or German
#227 [10:41] <CapFan67> Pressekonferenz, here's the support page for forgotten emails:
#228 [10:41] <Loki> I need help with my acc , the best way in german
#229 [10:41] <CapFan67> ??> Pressekonferenz account/forgot-email
#230 [10:41] <Absol> Pressekonferenz: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#231 [10:42] <CapFan67> Loki, We speak English here, I'm sorry. What issue are you having?
#232 [10:43] <Pressekonferenz> I cant remember the e-mail in any way. Can´t I login with my Minecraft Username?
#233 [10:43] <Loki> i buy today the fullvision of the game , bud allways stay , Play Demo
#234 [10:43] <CapFan67> Pressekonferenz, In that case, you'll need to Email Mojang Customer Support:
#235 [10:43] <CapFan67> ??> Pressekonferenz account/send-email
#236 [10:43] <Absol> Pressekonferenz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#237 [10:44] <Absol> Pressekonferenz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#238 [10:44] <CapFan67> ??> Pressekonferenz account/trans-id
#239 [10:44] <Absol> Pressekonferenz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#240 [10:44] <CapFan67> Loki, Have you logged completely out of the launcher, then logged back in?
#241 [10:45] <Loki> yes , i reinstall the game also
#242 [10:45] <CapFan67> Loki, Here is the support page on that subject:
#243 [10:45] <CapFan67> ??> Loki account/bug/demo
#244 [10:45] <Absol> Loki: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#245 [10:48] * Loki [webchat@p5DC4A191.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#246 [10:49] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#247 [10:49] * jarek [webchat@aftr-109-91-37-128.unity-media.net] has joined #minecrafthelp
#248 [10:50] * jarek [webchat@aftr-109-91-37-128.unity-media.net] has quit. (Client Quit)
#249 [11:06] * ZenturaaaBR [webchat@bb7a4121.virtua.com.br] has joined #minecrafthelp
#250 [11:06] <ZenturaaaBR> Oi
#251 [11:07] <Greymagic27> ZenturaaaBR, Hi!
#252 [11:07] <ZenturaaaBR> Você consegue me entender mesmo se eu falar em português?
#253 [11:08] <Greymagic27> ??> ZenturaaaBR lang/pt
#254 [11:08] <Absol> ZenturaaaBR: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#255 [11:08] <ZenturaaaBR> Ok obrigado
#256 [11:08] <ZenturaaaBR> Vou fazer um texto e já mando aqui
#257 [11:09] <ZenturaaaBR> Hello, I need help, I can not log into my Minecraft account, invalid credentials appear
#258 [11:09] <ZenturaaaBR> It's been three days since this error persists
#259 [11:09] <Greymagic27> ZenturaaaBR, Have you tried resetting your login details?
#260 [11:10] <ZenturaaaBR> Yes, but the email does not arrive, I asked to recover more still the email did not arrive (It's been a day)
#261 [11:10] <Greymagic27> ZenturaaaBR, It's been a day since you sent an email to mojang?
#262 [11:11] <ZenturaaaBR> Eu mandei faz 10 minutos, acho que vou esperar mais.
#263 [11:11] <ZenturaaaBR> I sent it 10 minutes ago, I think I'll wait longer.
#264 [11:12] <Greymagic27> ZenturaaaBR, It will take them around 3-5 days to reply. It may take longer due to holiday backlog
#265 [11:12] <ZenturaaaBR> But if you want, I have proof that the account was mine.
#266 [11:12] <ZenturaaaBR> Ok, thanks.
#267 [11:12] * thelounge32 [webchat@176.100.75.77] has joined #minecrafthelp
#268 [11:12] * Espercorn kicked thelounge32 from #minecrafthelp (Reason: helounge32 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#269 [11:13] * ZenturaaaBR [webchat@bb7a4121.virtua.com.br] has quit. (Quit: webchat.esper.net)
#270 [11:37] * Flippsi2112 [webchat@p57BD60F8.dip0.t-ipconnect.de] has joined #minecrafthelp
#271 [11:40] <Flippsi2112> I got a problem with launching a minecraft Server on my Computer because my friend can't join ( this isn't Lan but I openend the minecraft standard port in my router...) his error is Io.Netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#272 [11:43] <Flippsi2112> hello
#273 [11:43] <Flippsi2112> ^^
#274 [11:50] <CapFan67> Flippsi2112, I only have a few minutes, then need to go, but here is the standard troubleshooting process: (1) makes sure the server works by connecting from another computer on the same network using the LAN IP. This tells you if the machine is working. if not, look at firewall and security preventing connection.
#275 [11:50] <CapFan67> Flippsi2112, (2) use an online tool to see if your router is properly configured, such as dinnerbone's tool https://dinnerbone.com/minecraft/tools/status/ . If it doesn't see your server, then your router isn't setup correctly.
#276 [11:51] <CapFan67> Flippsi2112, This will help narrow down where you need to focus your attention.
#277 [11:58] * helpme [webchat@77.125.83.85] has joined #minecrafthelp
#278 [11:59] <helpme> i turned off my firewall completely but still io.netty problems when joining any server
#279 [11:59] <Greymagic27> helpme, What's the error it gives you?
#280 [11:59] <helpme> http://prntscr.com/m74eh6
#281 [12:00] <Greymagic27> (1) makes sure the server works by connecting from another computer on the same network using the LAN IP. This tells you if the machine is working. if not, look at firewall and security preventing connection.(2) use an online tool to see if your router is properly configured, such as dinnerbone's tool https://dinnerbone.com/minecraft/tools/status/ . If it doesn't see your server, then your router isn't setup correctly.
#282 [12:00] <Greymagic27> Totally didn't steal that from you CapFan67
#283 [12:00] <helpme> tried all
#284 [12:00] <helpme> none of the servers work
#285 [12:00] * Carlos [webchat@186.195.43.97.uninetbsb.com.br] has joined #minecrafthelp
#286 [12:00] <Greymagic27> Even on another PC?
#287 [12:01] <Carlos> Hey, I need help. How can I delete my account data permanently?
#288 [12:01] <Greymagic27> ??> Carlos account/delete
#289 [12:01] <Absol> Carlos: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#290 [12:01] <Absol> Carlos: https://account.mojang.com/me/settings (see Delete your account section)
#291 [12:01] <helpme> all other pcs can connect
#292 [12:01] <Carlos> Greymagic27 ?
#293 [12:01] <Carlos> AbsolOk
#294 [12:01] <Carlos> account/delete
#295 [12:02] <Carlos> Absol I already contacted Mojang Support, but I was like 5 days ago and they still didn't answer it
#296 [12:02] <Greymagic27> Carlos, Do you mean you want to delete your account?
#297 [12:02] <Carlos> Greymagic27 Yes
#298 [12:03] <Greymagic27> ??> Carlos account/delete
#299 [12:03] <Absol> Carlos: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#300 [12:03] <Absol> Carlos: https://account.mojang.com/me/settings (see Delete your account section)
#301 [12:03] <Carlos> Which url? Sorry, im lost
#302 [12:03] <Greymagic27> https://account.mojang.com/me/settings
#303 [12:04] <Greymagic27> There is a delete account section on there
#304 [12:04] <helpme> i can only join my self hosted server nothing else
#305 [12:04] <Carlos> Request account desactivation?
#306 [12:04] <Carlos> deactivation*
#307 [12:04] <Greymagic27> Carlos, There is only deletion, I couldn't find anything about deactiveation
#308 [12:05] <Carlos> There is only deactivation, If I want to delete my account permanently I need to contact Mojang Support, but I already emailed them five days ago and still no answer
#309 [12:06] * helpme [webchat@77.125.83.85] has quit. (Quit: webchat.esper.net)
#310 [12:10] * kameron [webchat@adsl-99-119-136-72.dsl.spf2mo.sbcglobal.net] has joined #minecrafthelp
#311 [12:10] <kameron> Cant go from 1.13 to snapshot?
#312 [12:11] <Greymagic27> kameron, What is it saying when you try?
#313 [12:11] <kameron> Unable to save download
#314 [12:11] <kameron> The process cannot access the file because it is being used by another process
#315 [12:12] <Greymagic27> kameron, There may be something blocking your minecraft from completing its downloads. This program will tell us which programs could interfere with minecraft:
#316 [12:12] <Greymagic27> ??> kameron tools/hjt
#317 [12:12] <Absol> kameron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [12:12] <Absol> kameron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [12:14] * Cultwer [webchat@37-144-151-156.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#320 [12:15] <kameron> that came up with a bunch of stuff
#321 [12:15] <Greymagic27> kameron, Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#322 [12:16] <kameron> https://paste.ubuntu.com/
#323 [12:16] <Greymagic27> Make sure you click paste then give me that link :P
#324 [12:17] <kameron> https://paste.ubuntu.com/p/2BsVBT6PrY/
#325 [12:17] <Greymagic27> ??> kameron av/adwcleaner
#326 [12:17] <Absol> kameron: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#327 [12:17] <Absol> kameron: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#328 [12:19] * kameron [webchat@adsl-99-119-136-72.dsl.spf2mo.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#329 [13:05] * defos [webchat@customer-QRO-243-217.megared.net.mx] has joined #minecrafthelp
#330 [13:05] <defos> my minecraft account was hacked and i requested help 2 days ago
#331 [13:05] <defos> but i've got no response back
#332 [13:06] * defos [webchat@customer-QRO-243-217.megared.net.mx] has quit. (Client Quit)
#333 [13:10] * Caleb [webchat@66-219-236-83.dynamic.ip.veracitynetworks.com] has joined #minecrafthelp
#334 [13:11] <Caleb> I open up minecraft and it freezes at the white mojang screen. I reinstalled it and the issue is still occuring
#335 [13:22] * lilablack [webchat@aftr-185-17-206-238.dynamic.mnet-online.de] has joined #minecrafthelp
#336 [13:23] <lilablack> hello, i have a problem with my account, i can not log in because i lost my password and can not log in to my emailadress and i want to change it
#337 [13:27] * Meaxis [webchat@176.160.187.116] has joined #minecrafthelp
#338 [13:27] <Meaxis> Hello?
#339 [13:32] * Meaxis [webchat@176.160.187.116] has quit. (Client Quit)
#340 [13:34] * DasOhneEnde [webchat@p4FE37F66.dip0.t-ipconnect.de] has joined #minecrafthelp
#341 [13:34] * Goose [webchat@105.212.88.136] has joined #minecrafthelp
#342 [13:35] <DasOhneEnde> Hello, I need help with my account. It seems that my Username does not exist
#343 [13:35] * DasOhneEnde7 [webchat@84-115-131-112.cable.dynamic.surfer.at] has joined #minecrafthelp
#344 [13:37] <DasOhneEnde7> i cant migrate my old acc why?
#345 [13:39] <DasOhneEnde7> hallo??
#346 [13:40] <DasOhneEnde7> i will get my old acc back!
#347 [13:40] <lilablack> tja support gleich null, per email reagiert auch niemand -.-
#348 [13:41] <DasOhneEnde7> ok super
#349 [13:41] <DasOhneEnde7> drrecks microsoft
#350 [13:41] <lilablack> warte seit einer woche auf ne antwort
#351 [13:41] <DasOhneEnde7> alls wixer echt. ich kauf kein spiel mehr von denen nie wieder
#352 [13:42] <DasOhneEnde7> hatte den acc set 2012
#353 [13:42] <DasOhneEnde7> danke ;)
#354 [13:43] <DasOhneEnde7> ja gibt es noch ne Möglichkeit an seinen acc zu kommen doer lösche ich den clien einfach ?
#355 [13:44] <lilablack> ich hab keine ahnung, habe das gleiche problem
#356 [13:50] * Goose [webchat@105.212.88.136] has quit. (Quit: webchat.esper.net)
#357 [13:55] <DasOhneEnde7> wie schön
#358 [13:55] <DasOhneEnde7> okey danke
#359 [13:56] <DasOhneEnde7> denke es ist eine abzocken nur mehr
#360 [13:56] <DasOhneEnde7> abzocke*
#361 [13:56] <DasOhneEnde7> kiaufen tu ich es sicher nicht nochmals.
#362 [14:11] * Azmogd [webchat@176.164.161.194] has joined #minecrafthelp
#363 [14:12] * Azmogd [webchat@176.164.161.194] has quit. (Client Quit)
#364 [14:14] <DasOhneEnde7> das wäre betrug.
#365 [14:14] <DasOhneEnde7> hab ja meine id und die Rechnung noch..
#366 [14:14] * yexsonsequera [webchat@201-242-143-31.genericrev.cantv.net] has joined #minecrafthelp
#367 [14:15] <yexsonsequera> hola
#368 [14:15] * yexsonsequera [webchat@201-242-143-31.genericrev.cantv.net] has quit. (Client Quit)
#369 [14:18] <DasOhneEnde7> denke ich werde meinen anwald einschalten. und kalgen
#370 [14:18] <DasOhneEnde7> da ich ja meine Daten habe und meine Rechnug auch
#371 [14:35] <DasOhneEnde7> so Anwalt is kontaktiert.
#372 [14:40] * Tobi_mag_mc [webchat@ip-5-146-195-198.unitymediagroup.de] has joined #minecrafthelp
#373 [14:41] <Tobi_mag_mc> Can I describe my problem in German? English is not my world. ?
#374 [14:41] <Tobi_mag_mc> My english is bad I'm sorry.
#375 [14:41] <mattym> ??> Tobi_mag_mc lang/de
#376 [14:41] <Absol> Tobi_mag_mc: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#377 [14:41] <mattym> ??> DasOhneEnde7 account/send-email
#378 [14:41] <Absol> DasOhneEnde7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#379 [14:41] <Absol> DasOhneEnde7: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#380 [14:42] <Tobi_mag_mc> I also use google translator right now, so let's start.
#381 [14:43] * RedOpti [webchat@66.171.36.66] has joined #minecrafthelp
#382 [14:43] * RedOpti [webchat@66.171.36.66] has quit. (Network ban)
#383 [14:43] <DasOhneEnde7> ok
#384 [14:44] * GuiS [webchat@bb69b221.virtua.com.br] has joined #minecrafthelp
#385 [14:44] <Tobi_mag_mc> when I open Minecraft and on realms Then I get a long text where I am asked to ask my parents for permission otherwise I can not access it. Then I go to the site trying to log in and then is asked for a credit card number. aber ich besitze keine Kreditkartennummer bin aber schon 19 Jahre alt
#386 [14:44] <GuiS> ola
#387 [14:44] <Tobi_mag_mc> But I have no credit card number but I am already 19 years old.
#388 [14:44] <Tobi_mag_mc> sorry
#389 [14:45] <DasOhneEnde7> @Absol i have sand 10 mails i I do not get an answer
#390 [14:45] <Tobi_mag_mc> Is there another way to unlock me? I have an identity card or bank card number. ?
#391 [14:45] <GuiS> Alguem pode me ajudar?
#392 [14:45] <CapFan67> Tobi_mag_mc, At the bottom of this help page, you will find the alternate method that does not require a credit card: https://help.mojang.com/customer/en/portal/articles/1780997-mojang-account-users-under-13?b_id=5408
#393 [14:46] <mattym> ??> GuiS lang/pt
#394 [14:46] <Absol> GuiS: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#395 [14:46] <mattym> DasOhneEnde7, See the second link for wait times.
#396 [14:47] <Tobi_mag_mc> Thank you, I wish you a nice day bye. CapFan67 and Absol :)
#397 [14:47] * Tobi_mag_mc [webchat@ip-5-146-195-198.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#398 [14:47] <DasOhneEnde7> Absol I'm waiting since 22 clock Central European time
#399 [14:48] <mattym> DasOhneEnde7, And they are nearly 20 days behind. It will be a while.
#400 [14:48] * GuiS [webchat@bb69b221.virtua.com.br] has quit. (Client Quit)
#401 [14:49] <DasOhneEnde7> wtf
#402 [14:49] <DasOhneEnde7> my lawyer is faster
#403 [14:49] <DasOhneEnde7> ok
#404 [14:49] <mattym> !ban DasOhneEnde7 Whatever...
#405 [14:49] * Absol kicked DasOhneEnde7 from #minecrafthelp (Reason: asOhneEnde7 :Whatever...)
#406 [14:52] <Cooli055> Hey so I'm here because of the LAN and Netty and here's the link for one computer https://paste.ubuntu.com/p/wf9WKVSmKy/
#407 [14:54] <mattym> Cooli055, Can you give us the full error you are getting?
#408 [14:55] <Cooli055> Ok sure hang on a second
#409 [14:57] <Cooli055> io.netty.channel.AbstractChannel$AnnotatedConnectException: connection refused: no further information:
#410 [14:58] <mattym> Cooli055, Is the report you linked from the host computer?
#411 [14:58] <Cooli055> yes
#412 [14:59] <mattym> Cooli055, Uninstall Akamai Netsession, then restart the computer and try the LAN again after.
#413 [14:59] <Cooli055> Ok thank you I'll try that
#414 [15:02] * lilablack [webchat@aftr-185-17-206-238.dynamic.mnet-online.de] has quit. (Quit: webchat.esper.net)
#415 [15:02] <Cooli055> I'm not sure where I can uninstall. I checked the programs list and I can't find it there
#416 [15:07] <mattym> Cooli055, In that case, try disabling or removing TrueVectore Internet Monitor
#417 [15:08] <Cooli055> alright
#418 [15:28] * installproblem [webchat@c-73-35-234-135.hsd1.wa.comcast.net] has joined #minecrafthelp
#419 [15:31] <installproblem> Hi we purchased java edition today and ran install. Seemed to go fine. Cannot find it on laptop only the windows 10/pe app is showing. So decided to go to the install again to see if it installed correctly and it offered a repair option. Chose that and it came back with this error message "The installer has encountered and unexpected error install
#420 [15:31] <installproblem> ing this package. This may indicate a problem with this package. The error code is 2753'
#421 [15:32] <CapFan67> installproblem, So, is Java Edition running on one computer and not the other, or neither?
#422 [15:34] <installproblem> Cant find java edition on the laptop at all. Ran the installer again which offered a repair option. I don't know if its hidden somewhere. Tried searching for the exe no luck. Don't know if it installed at all even though it looked as if it did initially.
#423 [15:34] <installproblem> Only working on one computer
#424 [15:34] <mattym> installproblem, Did it make a desktop shortcut?
#425 [15:34] <CapFan67> installproblem, Did you download the .msi installer from this page?
#426 [15:35] <CapFan67> https://minecraft.net/en-us/download/
#427 [15:35] <installproblem> the only desktop shortcut goes to the pe version. yes to the second question
#428 [15:37] <mattym> installproblem, So the only shortcut goes directly into the Bedrock version, and not a game launcher?
#429 [15:38] <installproblem> Bedrock is the pe xbox edition, correct? then answer is yes
#430 [15:39] <mattym> installproblem, Yes
#431 [15:39] <mattym> ??> installproblem tools/hjt
#432 [15:39] <Absol> installproblem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#433 [15:39] <Absol> installproblem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#434 [15:39] <installproblem> ok will work on it thank you
#435 [15:43] * Pdrisc33 [webchat@c-73-196-166-238.hsd1.nj.comcast.net] has joined #minecrafthelp
#436 [15:44] * zPixelTM_ [webchat@189-041-208-184.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#437 [15:44] <zPixelTM_> hi
#438 [15:44] <CapFan67> Hello
#439 [15:44] <Pdrisc33> Hey I don't have access to my email that is linked to my Mojang account how would I go about resetting my email to my current one im using
#440 [15:45] * zPixelTM_ [webchat@189-041-208-184.xd-dynamic.algarnetsuper.com.br] has quit. (Client Quit)
#441 [15:45] <CapFan67> Pdrisc33, If you're sure you can't regain access to your email, you will need to contact Mojang customer support:
#442 [15:45] <CapFan67> ??> Pdrisc33 account/send-email
#443 [15:45] <Absol> Pdrisc33: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#444 [15:45] <Absol> Pdrisc33: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#445 [15:46] <CapFan67> ??> Pdrisc33 account/trans-id
#446 [15:46] <Absol> Pdrisc33: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#447 [15:46] <Pdrisc33> thanks
#448 [15:47] * Pdrisc33 [webchat@c-73-196-166-238.hsd1.nj.comcast.net] has quit. (Client Quit)
#449 [16:30] * Alexander74 [webchat@ip-5-146-195-24.unitymediagroup.de] has joined #minecrafthelp
#450 [16:32] <Alexander74> Anyone too that have a problem with mastercard "adult granting permission" by parents, says "An error occurred while placing order, please verify credit card info and try again" with any of my credit cards....?
#451 [16:34] <CapFan67> Alexander74, That's the general response you get when your credit card company has rejected the purchase. Sometimes this happens when you've not authorized your credit card company to allow international purchases from Sweden. Contact your bank to allow the charge.
#452 [16:35] <Alexander74> thats weird... but i will try :(
#453 [16:35] <Alexander74> i've allowed international orders .... payment yesterday from germany to usa works perfectly
#454 [16:36] <CapFan67> Alexander74, At the very least, your bank will be able to see the purchase attempt and tell you why it didn't complete.
#455 [16:36] <Alexander74> ok -thats an option - thnak you :)
#456 [16:42] <Alexander74> Finally it works with another credit card.... 2 hours to pay 10 cents.... Thank you!
#457 [16:43] <CapFan67> Alexander74, Glad to hear it works! Enjoy!
#458 [16:48] * Lava7 [webchat@45-33-141-23.IP.cloudmosa.com] has joined #minecrafthelp
#459 [16:48] <Lava7> The game crashed whilst starting integrated server
#460 [16:48] <Lava7> Error: java.lang.NullPointerException: Starting integrated server what does this mean?
#461 [16:52] * DaddyO [webchat@host86-176-89-97.range86-176.btcentralplus.com] has joined #minecrafthelp
#462 [16:55] <DaddyO> Am using Minecraft on iMac running OS X El Capitan version 10.11.6 and MacBook Air running OS Mojave version 10.14.2 - wish to control using a Steel Series Nimbus - the Nimbus will connect using Bluetooth, but will not control Minecraft. Is there a thought on how I can get the Nimbus to work ? Thanks ,,,
#463 [16:58] * lava7 [webchat@107-178-44-26.IP.cloudmosa.com] has joined #minecrafthelp
#464 [16:58] <lava7> what should i do about that error?
#465 [16:59] * lava7 [webchat@107-178-44-26.IP.cloudmosa.com] has quit. (Client Quit)
#466 [17:00] * AKTheKnight_ [uid155133@id-155133.tooting.irccloud.com] has joined #minecrafthelp
#467 [17:05] * thomas [webchat@b0188e14.bb.sky.com] has joined #minecrafthelp
#468 [17:05] <thomas> hi. i have forgoten my og minecraft account name and I need it for migration
#469 [17:05] * thomas is now known as Guest40068
#470 [17:06] <CapFan67> Guest40068, you'll need *some* kind of identifying information to describe to Mojang which account you're talking about. But, in any event, if you don't know your username or email, then you need to contact customer support:
#471 [17:06] <CapFan67> ??> Guest40068 account/send-email
#472 [17:06] <Absol> Guest40068: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#473 [17:06] <Absol> Guest40068: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#474 [17:07] <CapFan67> ??> Guest40068 account/trans-id
#475 [17:07] <Absol> Guest40068: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#477 [17:08] * Sparky_Wolf [webchat@162.250.161.202] has joined #minecrafthelp
#478 [17:09] <Sparky_Wolf> anybody know how to find the email my old minecraft account was signed up with?
#479 [17:09] * Jules [webchat@24-159-6-12.dhcp.smrt.tn.charter.com] has joined #minecrafthelp
#480 [17:10] <Jules> Hey guys, im wondering if theres anything i can do to get an old account back. The email linked to it is long gone (deleted) and when i try to type in the email to login, it doesn't register it
#481 [17:10] <CapFan67> Sparky_Wolf, If you only know the account name, you'll need to contact Mojang customer support:
#482 [17:10] <CapFan67> ??> Sparky_Wolf account/send-email
#483 [17:10] <Absol> Sparky_Wolf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [17:10] <Absol> Sparky_Wolf: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#485 [17:10] <CapFan67> ??> Sparky_Wolf account/trans-id
#486 [17:10] <Absol> Sparky_Wolf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#487 [17:11] <CapFan67> Jules, Those links are also what you need.
#488 [17:11] <Sparky_Wolf> I know how to find it, but I can't due to not knowing the email
#489 [17:11] <Sparky_Wolf> my brotehr gave me the account and he cant remember it
#490 [17:12] <Jules> There is no way i can just have the account info and somehow log in?
#491 [17:12] <CapFan67> Jules, You'll need to contact Mojang for account information. The form I linked is their process.
#492 [17:13] <Jules> i've tried, and i cannot find the transaction id
#493 [17:14] <CapFan67> Jules, You'll need to ask them for an Alternate Verification Method.
#494 [17:14] <Jules> Alright, thank you
#495 [17:14] <Sparky_Wolf> dude
#496 [17:15] <Sparky_Wolf> you can log in withput ur email now
#497 [17:15] <Sparky_Wolf> just username and password
#498 [17:15] <Jules> Can you give me a link to the place where i can
#499 [17:15] <Jules> because ive tried a couple of places
#500 [17:15] <Jules> and it says it needs a email
#501 [17:15] <Sparky_Wolf> just the minecraft app/game/thing
#502 [17:15] <mattym> Jules, If you can't login on the website, you need to contact Mojang as directed.
#503 [17:15] <Sparky_Wolf> it used to be u have to migrate but tehy changed it
#504 [17:17] <Jules> Still nothing
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#507 [17:23] <Jules> I really hate how they make me migrate an account using an email. EVEN if the email is correct, they still don't let me in. Thanks anyways i guess.
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#512 [18:05] * Owen [webchat@c-73-218-7-91.hsd1.ct.comcast.net] has joined #minecrafthelp
#513 [18:06] <Owen> forgot my email i used to migrate account
#514 [18:08] <tyteen4a03> ??> Owen account/reset-password
#515 [18:08] <Absol> Owen: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#516 [18:09] <Absol> Owen: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#517 [18:09] <tyteen4a03> Owen: try all your emails there
#518 [18:09] <WizardlyLizard> Hello everyone, hopefully somebody can help me with an odd error I've encountered. I'm trying to set up a LAN game with my brother - we're in the same room, hooked up by ethernet cables to the same router. When I go into singleplayer and open the world to LAN, he can see it in his multiplayer browser - but when he tries to connect, he gets the erro
#519 [18:09] <WizardlyLizard> r: "io.netty.channel.AbstractChannel$AnnotatedConnectException: ConnectionRefused"
#520 [18:11] <mattym> WizardlyLizard, You/Your computer is being used as the host?
#521 [18:11] <WizardlyLizard> Any advice? We've disabled our computer firewalls and no change, and similarly he'd tried direct connecting but no difference
#522 [18:11] <WizardlyLizard> Yes, I'm the host
#523 [18:11] <mattym> ??> WizardlyLizard tools/hjt
#524 [18:11] <Absol> WizardlyLizard: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#525 [18:11] <Absol> WizardlyLizard: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#526 [18:12] <Owen> how do i make it where i sign in with my username?
#527 [18:13] <Owen> i cant remember the email i used when i made the account because it was back in 2009
#528 [18:13] <mattym> Owen, If you have migrated it, that is no longer an option.
#529 [18:13] <Owen> so i basically cant be helped?
#530 [18:13] <mattym> Owen, If it is not migrated and you do not know the email, you need to contact Mojang support.
#531 [18:14] <mattym> ??> Owen account/send-email
#532 [18:14] <Absol> Owen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#533 [18:14] <WizardlyLizard> Absol here you go:https://paste.ubuntu.com/p/7S5VtX5znc/
#534 [18:14] <Absol> Owen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#535 [18:14] <Owen> i emailed them 2 days ago
#536 [18:14] <mattym> Owen, See the second link from Absol
#537 [18:15] <mattym> WizardlyLizard, Uninstall Hamachi from the computer, restart it, then try the LAN world again
#538 [18:16] <WizardlyLizard> mattym, Will do! I'll get back to you in a second
#539 [18:16] <Owen> my dad bought 3 accounts and idk if the gift code is the account im trying to get back
#540 [18:16] <Owen> the other 2 account can log in perfectly fine because i remember the emails
#541 [18:17] <mattym> Owen, Wait on Mojang to reply for further details.
#542 [18:17] <Owen> alright
#543 [18:17] <Owen> should i try to give them the gift code to see if its the right one
#544 [18:17] <Owen> because i only see one in my emails
#545 [18:18] <mattym> Owen, You can provide it when they reply, they will let you know if its the correct one or not.
#546 [18:19] <Owen> alright
#547 [18:19] <Owen> thanks for the help!
#548 [18:19] * Sparky_Wolf [webchat@162.250.161.202] has quit. (Quit: webchat.esper.net)
#549 [18:22] <WizardlyLizard> Same error on attempting to connect :(
#550 [18:22] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#551 [18:22] <mattym> WizardlyLizard, Did you restart after the install>
#552 [18:22] <WizardlyLizard> Minecraft, or my computer?
#553 [18:23] <WizardlyLizard> Yes to the former, no to the latter
#554 [18:23] <mattym> WizardlyLizard, The computer
#555 [18:23] <WizardlyLizard> I'll go ahead and do that
#556 [18:23] <WizardlyLizard> BRB, then
#557 [18:30] * Random_Kat_Ninja [webchat@58.173.86.175] has joined #minecrafthelp
#558 [18:32] * itxme_ [webchat@cpc101094-sgyl37-2-0-cust30.18-2.cable.virginm.net] has joined #minecrafthelp
#559 [18:33] <itxme_> how do I refund minecraft
#560 [18:33] * itxme_ [webchat@cpc101094-sgyl37-2-0-cust30.18-2.cable.virginm.net] has quit. (Client Quit)
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#562 [18:46] * WizardlyLizard [webchat@184-20-175-6.cust.exede.net] has joined #minecrafthelp
#563 [18:46] <WizardlyLizard> Well, I'm back
#564 [18:46] <WizardlyLizard> Restarting both computers didn't change anything D:
#565 [18:47] * nox [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#566 [18:48] <nox> Everytime I try to run a minecraft world I get the same error
#567 [18:48] <nox> The game crashed whilst mouseclicked event handler
#568 [18:48] <nox> Error: java.lang.IllegalStateException: failed to create a child event loop
#569 [18:48] <nox> please help me
#570 [18:50] <nox> I can't find a fix for this anywhere online
#571 [18:50] * xtra19 [webchat@47.189.139.205] has joined #minecrafthelp
#572 [18:52] <nox> Whenever I try to run a minecraft world I get the same error
#573 [18:52] <nox> The game crashed whilst mouseclicked event handler
#574 [18:52] <nox> Error: java.lang.IllegalStateException: failed to create a child event loop
#575 [18:52] <nox> I don't know how to fix this
#576 [18:52] <nox> please help
#577 [18:54] * AAAAAAAAAAAAAA [webchat@23-124-94-59.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#578 [18:54] <xtra19> hello. My problem is that when I go to login on EITHER the launcher or the website, I get this message: "cannot connect to server." however I have internet, so I have no idea what it means.
#579 [18:54] <AAAAAAAAAAAAAA> For a long while, I've been going on minecraft and the skins aren't showing up?? Everyone excluding me is a default skin.
#580 [18:58] * MigrationHelp [webchat@c-24-12-146-47.hsd1.il.comcast.net] has joined #minecrafthelp
#581 [18:58] * gabby [webchat@ip70-188-126-182.lf.br.cox.net] has joined #minecrafthelp
#582 [18:58] <MigrationHelp> Hello
#583 [19:00] * WizardlyLizard [webchat@184-20-175-6.cust.exede.net] has quit. (Quit: webchat.esper.net)
#584 [19:00] <MigrationHelp> I've had Minecraft for a long time (likely since 2009) and no longer know the email I used to access. Is there a way I can get around this to migrate my account?
#585 [19:00] * Shaun [webchat@072-188-198-215.res.spectrum.com] has joined #minecrafthelp
#586 [19:01] <gabby> hello, I bought Minecraft yesterday and it is not working. It was running fine till after a few hours, I closed the game. I tried and relaunch it and I kept getting a Not Responding error when I try and open the game again. I tried to reinstall the game, and that did not work. I also tried to download a new launcher from the website, that did not w
#587 [19:01] <gabby> ork either. I am not sure what the problem is.
#588 [19:01] <Shaun> I have had a minecraft account for a very very long time and I recently came to play it again and I cannot access my account. I tried registering for a mojang account but nothing is working.
#589 [19:02] * wiley [webchat@104-12-76-170.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#590 [19:03] <wiley> hello?
#591 [19:04] <Shaun> I have had a minecraft account for a very very long time and I recently came to play it again and I cannot access my account. I tried registering for a mojang account but nothing is working.
#592 [19:04] * Shaun [webchat@072-188-198-215.res.spectrum.com] has quit. (Client Quit)
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#597 [19:20] * hotdog [webchat@dynamic-acs-24-154-210-214.zoominternet.net] has joined #minecrafthelp
#598 [19:20] <usualsuspect> my gift code isnt working, just says placing order endlessly
#599 [19:21] <hotdog> purchased new maps and the store is stuck downloading
#600 [19:21] * MigrationHelp [webchat@c-24-12-146-47.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#601 [19:21] <mattym> usualsuspect, Try using a different web browser, or if you have any ad-blocking software disable it.
#602 [19:22] <mattym> hotdog, We do not do support for the Bedrock version here.
#603 [19:22] <usualsuspect> ahhh ty will do
#604 [19:23] <hotdog> what should I do i started a ticket days ago got an e-mail back saying wait and haven't had anything change
#605 [19:24] <mattym> hotdog, They are backlogged. You can try other troubleshooting steps found via the forums or reddit.
#606 [19:26] <hotdog> Well at least I got a response from someone.
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#608 [19:29] * AKTheKnight_ [uid155133@id-155133.tooting.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#609 [19:32] * ClericBob [webchat@pool-100-16-162-84.bltmmd.fios.verizon.net] has joined #minecrafthelp
#610 [19:32] <ClericBob> Hello
#611 [19:35] <ClericBob> I am having multiple technical issues with Minecraft Java Edition, running on Ubuntu 18.04. My problems are that I cannot exit full screen despite it being declared "off" in video settings, that my character's skin is not visible despite the skin server appearing to be up and my network is connected, and that the launcher declares that there's a l
#612 [19:35] <ClericBob> auncher update but no such update exists on the website. If you can help with any of these problems, please respond.
#613 [19:36] <mattym> ClericBob, What launcher versions (not game version) does the launcher currently show?
#614 [19:37] <ClericBob> The launcher shows version 2.1.1349; there is a tab at the top that says that a new version is available, but the version provided at the link is the same as what I have
#615 [19:39] <mattym> ClericBob, I know there are higher versions, but am blanking on if the version numbers or OS specific or not.
#616 [19:40] <mattym> ClericBob, But at least two of the issues seem network related in some way.
#617 [19:41] * Tunder [webchat@122-57-116-62-adsl.sparkbb.co.nz] has joined #minecrafthelp
#618 [19:41] <mattym> ClericBob, Normally it would be caused by some other software on the PC causing an issue, however with Linux there is no easy way to test that.
#619 [19:41] <Tunder> Hi LAN network isn't working for me due to netty? We're both on the same network
#620 [19:41] <ClericBob> My immediate thought in that regard is to try a different version of Java, but I'd need to read into how to swap my version out for another.
#621 [19:42] <mattym> Tunder, Did you remove what you were told to earlier?>
#622 [19:42] <Tunder> I removed the akiami thing but the other one I can't remove
#623 [19:42] <Tunder> If I try it turns itself back on
#624 [19:42] <mattym> ClericBob, What version of Java are you on, and distributed by who?
#625 [19:43] <mattym> Tunder, From what I have read, its part of Zonealarm and may need to be removed through that.
#626 [19:43] <Tunder> I can't turn off Zonealarm either
#627 [19:44] <mattym> Tunder, Then remove it entirely.
#628 [19:44] <Tunder> From where? Because from System Configuration it turns itself back on
#629 [19:45] <mattym> Tunder, Uninstall it from the computer entirely.
#630 [19:45] <ClericBob> OpenJDK 10.0.2
#631 [19:45] <Tunder> ok
#632 [19:45] <mattym> ClericBob, Try completely removing that. And install Oracle Java 8.
#633 [19:46] <mattym> ClericBob, On Linux the game should just pick up the system java so nothing should need to be done in its settings.
#634 [19:48] <ClericBob> Alright, Oracle Java 8 is installing
#635 [19:48] * Tunder [webchat@122-57-116-62-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#636 [19:55] <ClericBob> Ok, so I came upon something interesting while taking a closer look. None of my issues have changed, but that's unsurprising because the version of Java I'm running hasn't actually changed. Minecraft installs its own Java executable to run off of (using OpenJDK 8), which cannot be changed without modifying the actual Minecraft executable. I foun
#637 [19:55] <ClericBob> d this by opening my task manager and looking closer at the java process that runs Minecraft.
#638 [19:57] <mattym> ClericBob, You should be able to edit that in the Launch Options, but from experience with other issues, I am also fairly certain it should use the system Java.
#639 [19:58] <ClericBob> Checking my launcher settings, it is set to use the system runtime. However, when looking at the process in task manager, it's actually using the version in the system's minecraft installation folder
#640 [19:59] <mattym> ClericBob, Are you launching the game with the launch profile that shows it set to the system on?
#641 [19:59] <mattym> one*
#642 [19:59] <ClericBob> Yes, it's the only launch profile I have set up.
#643 [20:00] <ClericBob> actually, looking at it again, it turns out that it doesn't let you exit full screen if the game's resolution is set to your screen resolution. Should have been obvious in retrospect, that's one problem fixed
#644 [20:01] * Pete98 [webchat@66-17-103-243-swiftelNET.brookings.net] has joined #minecrafthelp
#645 [20:01] <Pete98> Hey guys, quick question
#646 [20:02] <mattym> ClericBob, You may want to double check the script in the instructions I am about to link, as we do not use them for Linux very often and I am not sure if they are still accurate
#647 [20:02] <mattym> ??> ClericBob linux/reinst
#648 [20:02] <Absol> ClericBob: You may need to reinstall the locally installed files that Minecraft puts into place.
#649 [20:02] <Absol> ClericBob: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#650 [20:02] <mattym> ClericBob, But if you can try that, or look at the script and manually do it. It will ensure a fresh environment to work with
#651 [20:02] <Pete98> are you able to assist me on my transaction ID, this leads into another issue that I believe that I will need in order to prove I have a Mojang account
#652 [20:03] <mattym> ??> Pete98 account/trans-id
#653 [20:03] <Absol> Pete98: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#654 [20:04] <ClericBob> Before I do that, I found a java exception that might be relevant to my skin not loading problem: "Couldn't look up profile properties for com.mojang.authlib.GameProfile@XXXXXXXX". The exception thrown is "com.mojang.authlib.exceptions.AuthenticationUnavailableException: Cannot contact authentication server"
#655 [20:04] <ClericBob> Is this useful information at all?
#656 [20:05] <Pete98> another thing, I had Minecraft for awhile and I have not received a redemption code for Windows 10 edition and Im having trouble finding out how to find said redemption code
#657 [20:05] <mattym> ClericBob, It links back to the Java issue, a lot of the 3rd party java distros lack permission related files so some cannot handshake with the server.
#658 [20:05] <mattym> Pete98, Did you ever Migrate the account?
#659 [20:05] * Ginger_Jackal [webchat@126.sub-174-234-137.myvzw.com] has joined #minecrafthelp
#660 [20:06] <Pete98> I don't believe so no
#661 [20:06] <mattym> Pete98, It will be available once you do.
#662 [20:06] * DJOlikar [webchat@azteca-comunicaciones.com] has joined #minecrafthelp
#663 [20:06] <DJOlikar> hola.
#664 [20:06] <Pete98> It says on my profile that my account has been registered since 2013, and I have the registration IP
#665 [20:07] <mattym> Pete98, Then it should have already been a migrated/mojang account.
#666 [20:07] <mattym> Pete98, You would need to check for the code on account.mojang.com/me
#667 [20:08] <Pete98> yeet sketit I got it
#668 [20:08] <Pete98> thank you for your help
#669 [20:08] <DJOlikar> hello now the account that I have of mojang is still active but the email with which I regite not since I do not have access to this email and I would like to know how I can change the mail if I do not have the one that is regressed
#670 [20:08] * Pete98 [webchat@66-17-103-243-swiftelNET.brookings.net] has quit. (Quit: webchat.esper.net)
#671 [20:09] <mattym> ??> DJOlikar account/send-email
#672 [20:09] <Absol> DJOlikar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#673 [20:09] <Absol> DJOlikar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#674 [20:09] * Webchat_36955 [webchat@c-98-215-7-182.hsd1.il.comcast.net] has joined #minecrafthelp
#675 [20:09] * Espercorn kicked Webchat_36955 from #minecrafthelp (Reason: ebchat_36955 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#676 [20:09] <Ginger_Jackal> I need help trying to open a world in single player and I haven't tried multiplayer yet? My game well load about three chuncks in front of me and then crash saying "Java(TM) Platform SE binary has stopped working"
#677 [20:10] <mattym> ??> Ginger_Jackal launcher/log
#678 [20:10] <Absol> Ginger_Jackal: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#679 [20:10] * derrick [webchat@c-98-215-7-182.hsd1.il.comcast.net] has joined #minecrafthelp
#680 [20:11] <derrick> While downing loading it says cant download hit2
#681 [20:12] <mattym> ??> derrick error/download
#682 [20:12] <Absol> derrick: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#683 [20:17] * derrick [webchat@c-98-215-7-182.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#684 [20:18] <Ginger_Jackal> I got the logs
#685 [20:18] * Pdilly [webchat@24-240-37-144.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#686 [20:18] <Pdilly> hello, my account was switched over to a mojang account without my permission. Now I can't loggin
#687 [20:18] <mattym> Ginger_Jackal, We need the link the instructions showed you how to make.
#688 [20:19] <mattym> ??> Pdilly account/send-email
#689 [20:19] <Absol> Pdilly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#690 [20:19] <Absol> Pdilly: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#691 [20:19] <Pdilly> i did, just wondering how someone was able to switch my to a mojang account without permission from my email
#692 [20:20] <mattym> Pdilly, It means they has access to your email.
#693 [20:20] <Ginger_Jackal> https://paste.ubuntu.com/p/mWR67TPyCp/
#694 [20:20] <Pdilly> so they both my email and minecraft password?
#695 [20:20] <Pdilly> seems unlikely because they are very different
#696 [20:20] <Ginger_Jackal> thats the link
#697 [20:21] <mattym> Pdilly, If you didn't transfer it. It means they had access to both, only way that happens.
#698 [20:21] <mattym> Ginger_Jackal, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#699 [20:22] <Pdilly> "We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else."
#700 [20:22] <Pdilly> was there an email before this?
#701 [20:23] <mattym> Pdilly, I believe so, but have not done the process in a long time.
#702 [20:25] <Ginger_Jackal> it worked thank you guys so much
#703 [20:25] * Ginger_Jackal [webchat@126.sub-174-234-137.myvzw.com] has quit. (Quit: webchat.esper.net)
#704 [20:27] <ClericBob> I think I'm giving up on my problem for the night. I've tried a few methods on stackoverflow to update my certificates, which could potentially have been the problem, but none of that worked. If it is, as you say, a problem with my Java version, that will be a harder fix than it looks because the launcher option to use my system's version of Java
#705 [20:27] <ClericBob> does absolutely nothing. Thank you for your time, and have a good evening (or whatever time of day it is on your end)
#706 [20:27] <ClericBob> does absolutely nothing. Thank you for your time, and have a good evening (or whatever time of day it is on your end)
#707 [20:28] * ClericBob [webchat@pool-100-16-162-84.bltmmd.fios.verizon.net] has left #minecrafthelp
#708 [20:30] <Pdilly> how long does it take for them to reply about people hacking accounts. it has been over a week
#709 [20:30] * DasOhneEnde [webchat@p4FE37F66.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#710 [20:32] <mattym> Pdilly, See the second link Absol wrote to you initially
#711 [20:33] <Pdilly> what are usual wait times. "longer than usual wait times" doesn't really help
#712 [20:33] <mattym> Pdilly, The page tells you what day they are on.
#713 [20:34] <Pdilly> how long have they been on the 24th?
#714 [20:35] <mattym> Pdilly, It doesn't matter. All that matters is they are not up to a week ago.
#715 [20:35] <mattym> Pdilly, They will get to it when they get to it.
#716 [20:36] * MojangAdmin [webchat@24-240-37-144.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#717 [20:36] <MojangAdmin> How can I serve you?
#718 [20:36] <Pdilly> this man has been no help
#719 [20:36] <mattym> !ban MojangAdmin
#720 [20:36] * Absol kicked MojangAdmin from #minecrafthelp (Reason: ojangAdmin :You have been removed from this channel)
#721 [20:36] <mattym> !kiick Pdilly
#722 [20:36] <mattym> !kick Pdilly
#723 [20:36] * Absol kicked Pdilly from #minecrafthelp (Reason: dilly :You have been removed from this channel)
#724 [20:45] * Thorax777 [webchat@mobile-107-77-192-202.mobile.att.net] has joined #minecrafthelp
#725 [20:46] * Max1 [webchat@c-73-151-45-241.hsd1.ca.comcast.net] has joined #minecrafthelp
#726 [20:46] <Thorax777> Hey, just signed up. (for the 2nd time) why havent I received a verification email?
#727 [20:47] <mattym> Thorax777, Who is your email provider?
#728 [20:47] <Thorax777> google now
#729 [20:47] <Thorax777> this time*
#730 [20:48] <mattym> Thorax777, How long have you waited?
#731 [20:48] <Thorax777> about a half an hour
#732 [20:48] <mattym> Thorax777, Did you check any spam/junk folders in your email account?
#733 [20:49] <Thorax777> Yes.
#734 [20:49] <Thorax777> Nothing
#735 [20:50] <mattym> Thorax777, I would say wait a little while longer, otherwise you will need to contact Mojang support.
#736 [20:50] * BlueOrbitz [webchat@cpe-104-174-208-254.socal.res.rr.com] has joined #minecrafthelp
#737 [20:50] <Thorax777> mmmmm
#738 [20:50] <Thorax777> (ノಠ益ಠ)ノ彡┻━┻
#739 [20:51] <Max1> hello
#740 [20:51] <Thorax777> So what do you do if you paid for his game like 6 years ago and theyve lost your account after the microsoft merger?
#741 [20:52] <Max1> oh
#742 [20:52] <Max1> i know the answer to that
#743 [20:52] <Thorax777> buy it again?
#744 [20:52] <mattym> Thorax777, If you bought the game 6 years ago, your account was always a Mojang account and nothing has changed.
#745 [20:52] <Max1> no
#746 [20:53] <Max1> hey thorax
#747 [20:53] <Thorax777> ?
#748 [20:54] <Max1> if youi go to the minecraft websight
#749 [20:54] <Thorax777> Back then you didnt need an email to log in with. bnt3
#750 [20:54] <Thorax777> btw*
#751 [20:54] <Max1> and then log in and click on me
#752 [20:54] <Max1> Or ummm
#753 [20:54] <Max1> click on my account
#754 [20:54] * flavy76 [webchat@bb7a1b29.virtua.com.br] has joined #minecrafthelp
#755 [20:54] <mattym> Thorax777, Then you may want to adjust your math. Because 6 years ago, the older system had already been done away with.
#756 [20:55] <mattym> Max1, You do not know what you are talking about, please stop.
#757 [20:55] <Max1> there should be an option to reclaim your copy after the merger
#758 [20:55] <Max1> ok
#759 [20:55] <Andrio> That was a thing before the merger though
#760 [20:56] <Max1> im having trouble with a fatel error in java runtime when i try to launch the game, i had tried re-installing.
#761 [20:56] <mattym> ??> Max1 launcher/log
#762 [20:56] <Absol> Max1: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#763 [20:56] <Max1> ok
#764 [20:57] <flavy76> Good night, I bought the world of adventure time in Minecraft on my cell phone and it disappeared! help?
#765 [20:57] <mattym> flavy76, We do not support the Bedrock version here.
#766 [20:58] <Thorax777> you guys are so helpfull /S
#767 [20:58] <Thorax777> slow clap for mattym
#768 [20:58] <Thorax777> amazing
#769 [20:58] <mattym> Thorax777, Says the person who came to a community tech support channel for account help...
#770 [20:59] <Thorax777> look i just followed my email
#771 [20:59] <Thorax777> they sent me here
#772 [20:59] <mattym> Thorax777, The email clearly says its for tech support
#773 [20:59] <Thorax777> community tech support
#774 [20:59] <Thorax777> so basically useless pople
#775 [20:59] <Thorax777> people
#776 [21:00] <Thorax777> Thanks
#777 [21:00] <flavy76> Thanks.
#778 [21:00] <Thorax777> enjoy your night/day or whatever you call a life.
#779 [21:00] * flavy76 [webchat@bb7a1b29.virtua.com.br] has quit. (Quit: webchat.esper.net)
#780 [21:00] * Thorax777 [webchat@mobile-107-77-192-202.mobile.att.net] has quit. (Quit: webchat.esper.net)
#781 [21:01] * nox [webchat@ool-457e95d0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#782 [21:02] <Max1> ok i have a pastebin link with what went wrong when i launched the game
#783 [21:02] <Max1> i didnt insert my username just Max1
#784 [21:02] <mattym> Max1, Give us the link.
#785 [21:02] <Max1> https://paste.ubuntu.com/p/m7z8HTYNKP/
#786 [21:03] <mattym> Max1, Can you get another link with the contents of this file C:\Users\Aric\AppData\Roaming\.minecraft\hs_err_pid824.log
#787 [21:03] <Max1> may i ask how?
#788 [21:04] <mattym> Max1, Open the file whos path I gave, copy it the same way you did the log.
#789 [21:05] <Max1> but wouldnt it be an exact duplicate as the one i just gave you?
#790 [21:05] <mattym> Max1, It should contain more information.
#791 [21:05] <Max1> two of them appear already, they woth have the same names
#792 [21:05] <Max1> both*
#793 [21:06] <mattym> Max1, Open the exact file I wrote, copy and create a paste link for it.
#794 [21:06] <Max1> ok
#795 [21:07] <Max1> ok here it is
#796 [21:07] <Max1> https://paste.ubuntu.com/p/PbvDZQtcQ4/
#797 [21:07] <Max1> this error report seems different
#798 [21:08] <mattym> ??> Max1 win/dxdiag
#799 [21:08] <Absol> Max1: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#800 [21:11] * Jbamba [webchat@112.204.233.57.pldt.net] has joined #minecrafthelp
#801 [21:12] <Max1> https://paste.ubuntu.com/p/7Z2hFcBJqj/
#802 [21:12] * Jbamba [webchat@112.204.233.57.pldt.net] has quit. (Client Quit)
#803 [21:13] <mattym> Max1, Just a moment.
#804 [21:14] <Max1> ok
#805 [21:15] <mattym> Max1, Download and Install the first file listed under Windows 7 64-Bit here https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-mobility-radeon-hd-5000-series/ati-mobility-radeon-hd-5730
#806 [21:15] <Max1> the 32 bit catalyst?
#807 [21:16] <mattym> Max1, No
#808 [21:16] <mattym> Max1, Make sure you expand the Windows 7 64-Bit section.
#809 [21:16] <mattym> Max1, And choose the first one there
#810 [21:16] <Max1> ah
#811 [21:18] <Max1> ok
#812 [21:18] <Max1> its finished downloading
#813 [21:18] <mattym> Max1, Install it
#814 [21:18] <Max1> is it supposed to save to photos?
#815 [21:19] <Max1> do you want me to open it?
#816 [21:19] <mattym> Max1, You can save it wherever.
#817 [21:19] <mattym> Max1, Yes
#818 [21:23] <Max1> its still installing but everything has now been zoomed in ALOT
#819 [21:24] <mattym> Max1, It will do that
#820 [21:24] * WillyWolfman [webchat@ip68-105-200-209.mc.at.cox.net] has joined #minecrafthelp
#821 [21:24] <mattym> Max1, Should fix itself when its complete.
#822 [21:24] <Max1> will it stop when the instalation is over?
#823 [21:24] <Max1> ok
#824 [21:25] <WillyWolfman> Hey there. I bought the Java Edition a while ago, when the Win10 edition came with it. I decided to try the Win10 version tonight, but apparently my key got claimed by someone when my account got compromised back in May. I called Xbox Support, and they told me to come to Mojang instead, since I bought it direct off the Minecraft website.
#825 [21:26] <Max1> it wants to do a system reboot
#826 [21:26] <mattym> Max1, Do so, then try the game again.
#827 [21:26] <Max1> thanks
#828 [21:26] <mattym> ??> WillyWolfman account/send-email
#829 [21:26] <Absol> WillyWolfman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#830 [21:26] <Absol> WillyWolfman: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#831 [21:30] <WillyWolfman> Should I add screenshots of the reciept and such?
#832 [21:30] <WillyWolfman> would that help things along faster?
#833 [21:30] <mattym> WillyWolfman, Did you buy it via a gift card (/game card)?
#834 [21:31] <WillyWolfman> No, used my credit card
#835 [21:32] <mattym> WillyWolfman, Then you should have the email with the ID. If not let them know you have statements/records and they will ask for them when they reply.
#836 [21:32] <WillyWolfman> Yeah, I already filled in the transaction id line. Was wondering if I should add the order ID to the message text
#837 [21:34] <mattym> WillyWolfman, No, if you have the transaction-ID you should be all set
#838 [21:35] <WillyWolfman> Gotcha, thanks. Here's hoping for a speedy response!
#839 [21:35] <mattym> WillyWolfman, ... take a look at that second link Absol wrote
#840 [21:36] <WillyWolfman> Oh, I saw it. I'm not expecting anything until probably a couple days to be honest
#841 [21:37] <WillyWolfman> I'm just hoping for days more than weeks
#842 [21:37] <mattym> WillyWolfman, Realistically, it wont be days.
#843 [21:39] * melinita [webchat@rev109.102.nstelecablecr.com] has joined #minecrafthelp
#844 [21:39] <melinita> que pasa si olvide las preguntas y no puedo acceder al correo
#845 [21:39] <WillyWolfman> Thanks again for the link, and have a good morning/night/afternoon
#846 [21:39] <WillyWolfman> Thanks again for the link, and have a good morning/night/afternoon
#847 [21:40] * WillyWolfman [webchat@ip68-105-200-209.mc.at.cox.net] has left #minecrafthelp
#848 [21:46] * melinita [webchat@rev109.102.nstelecablecr.com] has quit. (Quit: webchat.esper.net)
#849 [21:55] * Ike [webchat@136.61.26.181] has joined #minecrafthelp
#850 [21:55] <Ike> I am having this issue Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#851 [21:56] <mattym> ??> Ike launcher/log
#852 [21:56] <Absol> Ike: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#853 [21:58] <Ike> Um it is windows 10
#854 [21:59] <mattym> Ike, What?
#855 [22:01] <Ike> https://paste.ubuntu.com/p/Xmzg7RhyhZ/
#856 [22:02] <mattym> ??> Ike win/dxdiag
#857 [22:02] <Absol> Ike: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#858 [22:07] <Ike> https://paste.ubuntu.com/p/5m2bpSmPJv/
#859 [22:09] <mattym> Ike, Can you unplug your 2nd display, restart the game and see if the error continues.
#860 [22:09] <Ike> will do
#861 [22:11] <Ike> still happening
#862 [22:12] <mattym> Ike, Can you get a paste link with the contents of this file from your PC: C:\Users\Isaac Suthoff\AppData\Roaming\.minecraft\hs_err_pid13212.log
#863 [22:13] <Ike> https://paste.ubuntu.com/p/MGhhfXKdZt/
#864 [22:14] <mattym> Ike, Ok, try turning off the overlay feature in Player.me
#865 [22:16] <Ike> jesus christ mattym you are a miracle worker
#866 [22:17] <mattym> Enjoy
#867 [22:17] <Ike> I owe you won can I tip or something lol
#868 [22:18] <Ike> you one*
#869 [22:18] <mattym> No need.
#870 [22:18] <Ike> keep on fighting the good fight
#871 [22:26] * live8116 [webchat@c-73-190-178-194.hsd1.tn.comcast.net] has joined #minecrafthelp
#872 [22:27] <live8116> hi?
#873 [22:34] <live8116> SOOOOOO i played minecraft in 4 years or so maybe longer. i tried to log in and dl it again today and it told me i dont have an acct and i have to buy it...
#874 [22:35] <mattym> live8116, What is the ingame username?
#875 [22:35] <live8116> live8116
#876 [22:37] <live8116> Also it was gifted to me by an EX back in like 2011? sooo im not sure what to do
#877 [22:39] <mattym> live8116, Looks like someone has hacked the account.
#878 [22:39] <mattym> live8116, Were you gifted the account itself, of a card/code for the game?
#879 [22:40] <live8116> it was a code
#880 [22:40] <live8116> it was my acct
#881 [22:40] <live8116> my user name and pw and my e-mail
#882 [22:41] <mattym> ??> live8116 account/send-email
#883 [22:41] <Absol> live8116: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#884 [22:41] <Absol> live8116: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#885 [22:41] <live8116> i dont have either
#886 [22:42] <mattym> ??> live8116 account/trans-id
#887 [22:42] <Absol> live8116: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#888 [22:42] <live8116> i didnt buy it. it was gifted and i already looked through my e-mail for it.
#889 [22:42] <live8116> may have been auto deleted
#890 [22:43] <live8116> due to being from 2011
#891 [22:43] <mattym> live8116, You can ask Mojang for possible alternative ways to verify it when contacting them.
#892 [22:44] <live8116> damn was hoping for a faster way. i already contacted them and saw the wait time is high
#893 [22:44] <live8116> =\
#894 [23:06] * Grassblock [webchat@c-67-165-207-112.hsd1.co.comcast.net] has joined #minecrafthelp
#895 [23:07] <Grassblock> So ive been trying to migrate my legacy account that ive had for years, and i cannot remember the email used with it, is there a way that i can do it without the email? I have my old username and password.
#896 [23:08] <mattym> Grassblock, If you do not know the email, you will need to contact Mojang support for help.
#897 [23:08] <mattym> ??> Grassblock account/send-email
#898 [23:08] <Absol> Grassblock: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#899 [23:08] <Absol> Grassblock: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#900 [23:13] <Grassblock> Since my account was made so long ago, the Emial sent used for the transaction is long gone (my parents keep their emails empty), and i dont have access to the original email that was used for the purchase
#901 [23:13] <mattym> Grassblock, Ask for alternative ways to verify when you contact them.
#902 [23:14] <Grassblock> Ill try to give them what I can, I got the game when I was around 7 yrs.
#903 [23:18] * Du_plex [webchat@host81-153-64-85.range81-153.btcentralplus.com] has joined #minecrafthelp
#904 [23:18] <Du_plex> Hello?
#905 [23:20] * Du_plex [webchat@host81-153-64-85.range81-153.btcentralplus.com] has quit. (Client Quit)
#906 [23:24] * AlexJ [webchat@96-3-215-196-static.midco.net] has joined #minecrafthelp
#907 [23:25] <AlexJ> wont connect to account or server on my pc but will connect on my friends
#908 [23:26] <CapFan67> alex when you try to connect, exactly what error do you see?
#909 [23:27] <AlexJ> An error prevented your request from being processed. Please try again
#910 [23:28] <CapFan67> ??> AlexJ tools/hjt
#911 [23:28] <Absol> AlexJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#912 [23:28] <Absol> AlexJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [23:28] <CapFan67> AlexJ, Specific incompatible software has been known to produce this error. The hjt report will list your running processes so we can look for incompatible software running on your system.
#914 [23:29] * AlexJ [webchat@96-3-215-196-static.midco.net] has quit. (Client Quit)
#915 [23:45] * groge [webchat@183.98.27.11] has joined #minecrafthelp
#916 [23:46] <groge> hello~
#917 [23:46] <groge> what is this? I can not login...
#918 [23:46] <groge> Internal server error: The server encountered an unexpected condition that prevented it from fulfilling the request.
#919 [23:47] <groge> I made a payment. From that moment I was unable to log in.
#920 [23:49] <CapFan67> groge, Are you able to log into https://mojang.com ?
#921 [23:50] <groge> No I can't
#922 [23:50] <CapFan67> groge, Are you able to to log into https://my.minecraft.net ?
#923 [23:51] <groge> No I can't too
#924 [23:52] <CapFan67> groge, Have you tried from another device other than your computer, such as a mobile phone? (to see if the issues is your account, or the computer)
#925 [23:52] <groge> When I trying to login at minecraft.net, I get below.
#926 [23:52] <groge> Internal Server Error: The server encountered an unexpected condition which prevented it from fulfilling the request
#927 [23:54] <groge> same. I tried to log in with two PCs and one mobile phone, but the above error message appears.
#928 [23:55] <CapFan67> groge, This is sounding like a caching error on your PC, or an issue with the local Mojang host you're connecting to in Korea. Personally, I'd wait to see if the issue persists (a day perhaps), and if so email Mojang about the issue here: account/send-email
#929 [23:56] <groge> I paid three days ago. I can not log in for the next three days.
#930 [23:56] <CapFan67> groge, In that case, I'd attempt to contact Mojang to resolve the account login issue.
#931 [23:57] <CapFan67> groge, This IRC channel is volunteer technical support for client crashes and such. We're not Mojang, and can't fix it directly. You'll need to contact them about account issues.
#932 [23:58] <groge> I sent a mail to mojang, but I was informed that they still responding to the issue last year.
#933 [23:58] <groge> anyway thank you for your kind help.
#934 [23:58] <CapFan67> groge, Very true. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#935 [23:59] <groge> so..sad