#1 [00:00] <CapFan67> groge, Yeah, they're backlogged due to the Holidays. Happens every December/January.
#2 [00:00] <groge> okay i see
#3 [00:00] <groge> thank you~
#4 [00:01] <groge> have a good day~ CapFan
#5 [00:01] <groge> have a good day~ CapFan
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#9 [01:15] <Gumbo64> My game goes not responding when I load any online or offline world
#10 [01:15] <Gumbo64> i've tried updating drivers, reinstalling drivers and reinstalling java and minecraft
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#15 [01:56] <Reuben_Woolly> hello there, i am having an issue where when i log in it says "cannot connect to the server" . any suggestions?
#16 [01:57] <Reuben_Woolly> ???
#17 [01:57] <Andrio> Reuben_Woolly, can you log in at https://account.mojang.com/ ?
#18 [01:57] <Andrio> ?????
#19 [01:57] <Reuben_Woolly> i cannot connect to that website i get error 403
#20 [01:58] <Andrio> Reuben_Woolly, get off your VPN.
#21 [01:58] <Andrio> Most of those are blocked.
#22 [01:58] <Reuben_Woolly> i'm not running a vpn as far as i know
#23 [01:59] <Andrio> mm
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#25 [02:17] * aywth [webchat@c-107-2-43-205.hsd1.az.comcast.net] has joined #minecrafthelp
#26 [02:18] <aywth> Hello, I cant seem to login to my account. It says it was deactivated when i didnt deactivate it. What should i do?
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#28 [02:47] <Floura> Hello?
#29 [03:05] * martin [webchat@059149060067.ctinets.com] has joined #minecrafthelp
#30 [03:05] <martin> hi minecraft
#31 [03:06] <Floura> Hello there?
#32 [03:06] <martin> my game always crash
#33 [03:07] <martin> what should i do?
#34 [03:07] <martin> Ummm Hello?
#35 [03:08] <martin> help me pll
#36 [03:08] <martin> i want to play minecraft
#37 [03:08] <martin> but i cant play it
#38 [03:08] <martin> because when load the game
#39 [03:09] <martin> its say java (TM) Platform not responding
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#41 [03:19] * Floura2 [webchat@c-107-2-43-205.hsd1.az.comcast.net] has quit. (Client Quit)
#42 [03:19] <martin> hi?
#43 [03:21] <Floura> Can anyone help me?
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#46 [04:10] <toysolider4> Hey, I was trying to crossplay minecraft with PC and Xbox but I made my PC account so long ago that I cant remember my original email. Is there anyway to help this?
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#54 [04:43] <papriko> Hello i can't connect to my friend hamachi server in 1.12.1 it's saying me io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information
#55 [04:44] <papriko> it's not firewall or avast i try when they was off
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#57 [05:19] * prex [webchat@pa49-178-51-131.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#58 [05:19] * Lord_of_Life_ [~Lord@77.28.212.68] has joined #minecrafthelp
#59 [05:19] <prex> I brought the wrong version of Minecraft by mistake what should I do?
#60 [05:19] * Lord_of_Life [~Lord@79.125.197.243] has quit. (Ping timeout: 202 seconds)
#61 [05:21] <Andrio> prex, which version?
#62 [05:21] <prex> I bought java but was meaning to buy windows 10
#63 [05:22] <prex> I didnt realize the mknecraft site sold java not windows
#64 [05:22] <Andrio> ??> prex account/refund
#65 [05:22] <Absol> prex: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#66 [05:22] <prex> ill check it out
#67 [05:23] <prex> I guess ill email them and wait to see
#68 [05:23] <Andrio> mm
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#72 [05:27] <BagelCrisp> Hey, I'm trying to host a portforwarded minecraft server and while I am able to join it, my friends keep having the error "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out". Any suggestions?
#73 [05:46] <Andrio> BagelCrisp, looks fine to me.
#74 [06:46] * Bhenchod [webchat@188.146.111.131.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#75 [06:46] <Bhenchod> fuck you
#76 [06:46] <Absol> Bhenchod: Please keep it civil
#77 [06:46] <Bhenchod> noobs
#78 [06:46] <Greymagic27> Bhenchod, ?
#79 [06:46] <Bhenchod> madarchode
#80 [06:46] <Greymagic27> urielsalis,
#81 [06:46] <Bhenchod> bakri
#82 [06:46] <Bhenchod> chod
#83 [06:46] <Bhenchod> teri maa ki chut
#84 [06:46] <Greymagic27> Swearing in indian
#85 [06:46] <Bhenchod> haha
#86 [06:47] * Bhenchod [webchat@188.146.111.131.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#87 [06:47] <Greymagic27> This is when I need kick and ban perms
#88 [07:02] * ele [webchat@cpe-124-188-139-126.blui-cr-103.win.vic.bigpond.net.au] has joined #minecrafthelp
#89 [07:04] * ele [webchat@cpe-124-188-139-126.blui-cr-103.win.vic.bigpond.net.au] has quit. (Client Quit)
#90 [07:29] <urielsalis> !terminate Bhenchod
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#92 [07:58] * MLG_RandomPlayer [webchat@mx-ll-171.4.238-181.dynamic.3bb.co.th] has quit. (Client Quit)
#93 [07:58] * IM2PRO [webchat@xdsl-62-150-134-167.qualitynet.net] has joined #minecrafthelp
#94 [07:58] <IM2PRO> ILL WAIT
#95 [07:58] <IM2PRO> need a volounteer
#96 [07:58] <Greymagic27> IM2PRO, Hi
#97 [07:58] <Greymagic27> What's the problem?
#98 [07:58] <IM2PRO> hi
#99 [07:59] <IM2PRO> so i thought java edition was the windows 10 but i realised i did an accident
#100 [07:59] <IM2PRO> so can i get the windows 10 instead of the java cause it was mistake
#101 [08:00] <Greymagic27> IM2PRO, Sure, You can buy windows 10 eiditon from the microsoft store. If you want a refund I can provide the steps as well
#102 [08:00] <IM2PRO> sure ill buy it after the refund instantly
#103 [08:00] <IM2PRO> i never knew there was jave or windows 10
#104 [08:01] <IM2PRO> i thought it was same thing sorry
#105 [08:01] <Greymagic27> ??> IM2PRO account/refund
#106 [08:01] <Absol> IM2PRO: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#107 [08:01] <Greymagic27> IM2PRO, It's no problem
#108 [08:01] <IM2PRO> ty sir
#109 [08:01] <Greymagic27> Your welcome :D
#110 [08:01] <Greymagic27> Your welcome :D
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#116 [09:17] * Flqriam [webchat@ip51cc0ef9.speed.planet.nl] has joined #minecrafthelp
#117 [09:18] <Flqriam> Hi the email i use does not excist anymore
#118 [09:18] <Flqriam> Hi the email i use does not excist anymore
#119 [09:19] * Flqriam [webchat@ip51cc0ef9.speed.planet.nl] has left #minecrafthelp
#120 [09:20] <Andrio> Nice paradox.
#121 [09:21] * Em4 [webchat@dsl-hkibng12-50dd96-120.dhcp.inet.fi] has joined #minecrafthelp
#122 [09:22] <Em4> I don't remember my email so I can't log in, how can I fix this?
#123 [09:23] <Andrio> ??> Em4 account/forgot-email
#124 [09:23] <Absol> Em4: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#125 [09:24] <Em4> Okay thanks! I'll try it.
#126 [09:24] * Thomas [webchat@546BA9F7.cm-12-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#127 [09:24] * Porkyle [~Porkyle@37-33-154-46.bb.dnainternet.fi] has joined #minecrafthelp
#128 [09:24] * Thomas is now known as Guest58288
#129 [09:25] <Guest58288> Hello i have played a lot on my account but now i have the message verificate email but if i send the mail i dont get the email in my mailbox
#130 [09:28] <Guest58288> ??
#131 [09:28] <Guest58288> ??
#132 [09:28] <Guest58288> ?
#133 [09:30] * Em4 [webchat@dsl-hkibng12-50dd96-120.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#134 [09:34] * Guest58288 [webchat@546BA9F7.cm-12-4c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#135 [09:42] * xFourOSeven [webchat@162-231-206-83.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#136 [09:42] * mothybae [webchat@cable-hml-58569d-243.dhcp.inet.fi] has joined #minecrafthelp
#137 [09:43] <mothybae> Trying to log into my server gives this message (from a freiend trying to connect): io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable: no further information
#138 [09:43] <mothybae> how do I fix this?
#139 [09:45] <xFourOSeven> I'm trying to get the Nightmare Before Christmas mash-up pack and when I click on "Get This Item" it sends me to this link minecraft://openStore/?showStoreOffer=fb104838-8501-4325-866a-afb0ce5fc605 but its just blank
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#144 [10:04] * Ace [webchat@1-175-56-57.dynamic-ip.hinet.net] has joined #minecrafthelp
#145 [10:05] * Ace is now known as Guest51344
#146 [10:05] <Guest51344> Will I be able to migrate my old account even without the email and transaction ID?
#147 [10:06] <Guest51344> The original email that was used to create the account was forgotten and the transaction ID was sent to that email. Any other ways to retrieve the transaction ID will definitely be gone since it was such a long time ago
#148 [10:06] <Greymagic27> Guest51344, You can contact mojang and ask them for alternate verification methods, would you like the contact info?
#149 [10:07] <Guest51344> umm yes that would be great
#150 [10:07] <Greymagic27> ??> Guest51344 mojang/email
#151 [10:07] <Absol> Guest51344: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#152 [10:07] <Absol> Guest51344: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#153 [10:08] <Guest51344> thanks for the help!
#154 [10:08] <Greymagic27> Guest51344, Your welcome! Good luck!
#155 [10:08] <Guest51344> thank you
#156 [10:31] * Poo [webchat@cpe-74-129-128-111.kya.res.rr.com] has joined #minecrafthelp
#157 [10:31] <Poo> Can somone help me please?
#158 [10:32] * Gormu [webchat@pD9563785.dip0.t-ipconnect.de] has joined #minecrafthelp
#159 [10:32] <Greymagic27> Poo, Of course, do you mind changing your nickname to something more respectible as well?
#160 [10:32] <Greymagic27> ??> Poo irc/nick
#161 [10:32] <Absol> Poo: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#162 [10:32] * Poo is now known as Jason
#163 [10:32] <Jason> ok\
#164 [10:32] <Greymagic27> Thanks! What's the issue?
#165 [10:32] <Jason> It wont let me log into my account
#166 [10:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#167 [10:33] <Greymagic27> What happens when you try?
#168 [10:33] <Jason> it says invalid user or password
#169 [10:33] <Greymagic27> have you tried resetting your login details?
#170 [10:33] <Gormu> Hey i havent played since beta and now wanted to paly a bit with my friends. i Did migrate the account to mojang, but when i request a password restet now, i dont get an email. Any idea waht could be the problem?
#171 [10:33] <Jason> I cnat
#172 [10:33] <Jason> cant
#173 [10:33] <Greymagic27> Jason, In that case, you'll need to contact mojang:
#174 [10:33] <Greymagic27> ??> Jason mojang/email
#175 [10:34] <Absol> Jason: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#176 [10:34] <Absol> Jason: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#177 [10:34] <Jason> ok
#178 [10:34] <Jason> thanks
#179 [10:34] * Jason [webchat@cpe-74-129-128-111.kya.res.rr.com] has quit. (Client Quit)
#180 [10:37] <Gormu> i guess my question got pushed out of the window too quick. dont wann copy pasta, but would someone mind scrolling up to read it? :D
#181 [10:37] <urielsalis> gu GingerGeek
#182 [10:37] <Greymagic27> Gormu, Oh sorry, I didn't see you there :P
#183 [10:37] <urielsalis> ??> Gormu account/send-email
#184 [10:37] <Absol> Gormu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#185 [10:37] <Absol> Gormu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#186 [10:38] * Shix [webchat@b01aa551.bb.sky.com] has joined #minecrafthelp
#187 [10:38] <Gormu> @absol i did that, but i guess im too late for business hours so i was hoping for a quicker solution. Thanks anyway
#188 [10:39] <Gormu> was there another change to accounts since the migration to mojang?
#189 [10:39] <urielsalis> Gormu: nope
#190 [10:39] <urielsalis> Gormu: and their support has quite a backlog
#191 [10:39] <urielsalis> Gormu: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#192 [10:41] <Gormu> urielsalis thanks, i guess i have to hope i get my account back before my friends loose interest again^^ have a nice evo
#193 [10:41] <Shix> right so when i open click "play" in the minecraft launcher it goes to the mojang screen and stops responding until i close it. ive tried completely deleting minecraft, updating graphics drivers, scanning for malware and even simply turning it off and on again, its been like this for 2 days. i have no mods just the base game. any help?
#194 [10:41] <Greymagic27> ??> Shix tools/hjt
#195 [10:41] <Absol> Shix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#196 [10:41] <Absol> Shix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#197 [10:42] <Shix> ok
#198 [10:42] * Gormu [webchat@pD9563785.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#199 [10:46] <Shix> problem, it says its running when it isnt
#200 [10:46] <Shix> cannot open it
#201 [10:46] <Greymagic27> Shix, Go into task manager, more details, then to the detail tab
#202 [10:46] <Greymagic27> Find it in there and click end task
#203 [10:46] <CapFan67> Shix, That happens when you don't run as Administrator. Use the Task Manager to end task, then try again.
#204 [10:47] <Shix> thanks
#205 [10:48] <Shix> https://paste.ubuntu.com/p/CvzhW59TKZ/
#206 [10:48] <Greymagic27> ??> Shix av/adwcleaner
#207 [10:48] <Absol> Shix: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#208 [10:48] <Absol> Shix: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#209 [10:49] <CapFan67> PremierOpinion malware strikes again.
#210 [10:49] * Shix [webchat@b01aa551.bb.sky.com] has quit. (Quit: webchat.esper.net)
#211 [10:51] * ThinkTk [webchat@85.24.83.159.generic-hostname.arrownet.dk] has joined #minecrafthelp
#212 [10:53] <ThinkTk> Hello, my name is Mikkel i have a problem with one of my Minecraft accounts.
#213 [10:53] <ThinkTk> The problem is that i do not have access to my Email anymore, and beacuse i do not have the access to the email i can't log on to my old account, i really hope i can get some help.
#214 [10:53] <xFourOSeven> help?
#215 [10:54] <CapFan67> ThinkTk, Did you forget which of your emails is the right one, or are you sure you don't have access to the original email anymore?
#216 [10:54] * Shix [webchat@b01aa551.bb.sky.com] has joined #minecrafthelp
#217 [10:54] <Shix> im back
#218 [10:54] <ThinkTk> I forgot which Email it was.
#219 [10:54] <Shix> ive done what you asked
#220 [10:54] <Greymagic27> Shix, Alright, Try to launch minecraft now
#221 [10:54] * xFourOSeven [webchat@162-231-206-83.lightspeed.dybhfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#222 [10:54] <Shix> will do
#223 [10:55] <CapFan67> ??> ThinkTk account/forgot-email
#224 [10:55] <Absol> ThinkTk: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#225 [10:55] <ThinkTk> I will try to do that.
#226 [10:55] <CapFan67> ThinkTk, Try them all. Allow up to an hour to get the reset email. If you don't get the reset email, you'll need to contact Mojang Customer Support
#227 [10:56] <ThinkTk> Okay thanks :)
#228 [10:56] <Shix> its still not responding on the mojang screen
#229 [10:56] <Shix> nvm
#230 [10:56] <Shix> thank you very much
#231 [10:56] <Greymagic27> Your welcome :0
#232 [10:56] <Greymagic27> :) *
#233 [10:56] <Shix> have a good day guys
#234 [10:56] * Shix [webchat@b01aa551.bb.sky.com] has quit. (Client Quit)
#235 [10:57] * ThinkTk [webchat@85.24.83.159.generic-hostname.arrownet.dk] has quit. (Quit: webchat.esper.net)
#236 [10:58] * Aiden [webchat@host86-165-96-105.range86-165.btcentralplus.com] has joined #minecrafthelp
#237 [10:58] <Aiden> hello. My account has been stolen and i would like to get it back as soon as possible
#238 [10:59] <CapFan67> ??> Aiden account/hacked
#239 [10:59] <Absol> Aiden: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#240 [10:59] <Absol> Aiden: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#241 [11:00] <Aiden> ive already put a ticket in. and it is a legacy account so i no longer have the email that came with the transaction ID
#242 [11:01] <CapFan67> Aiden, When Mojang responds, ask them for an Alternate Verification Method. The Transaction ID is *much* easier, but alternate methods are available as worst case.
#243 [11:01] <Aiden> when i went to migrate my account to mojang it said it was already done. i tried to log in and it said the details were incorrect
#244 [11:01] <Aiden> it was taken 4 days ago
#245 [11:01] <Aiden> https://namemc.com/profile/NDmk4.1
#246 [11:02] <CapFan67> Aiden, I'm very sorry to hear that's happened. Contacting Mojang is likely your only path forward.
#247 [11:02] <Aiden> there jsut taking so long
#248 [11:02] <Aiden> i put the ticket in four days ago aswell
#249 [11:02] <CapFan67> Aiden, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#250 [11:02] <CapFan67> Aiden, It'll be much longer than 4 days.
#251 [11:03] <Aiden> how much longer
#252 [11:03] <CapFan67> There's no way to predict. ...keep an eye on that link. When the day progresses to the day you submitted your request, you should get a response.
#253 [11:04] <Aiden> ok
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#260 [11:40] * TPyrus [webchat@ip-177-79-9-37.user.vivozap.com.br] has joined #minecrafthelp
#261 [11:40] <TPyrus> hey
#262 [11:41] <Greymagic27> TPyrus, Hi
#263 [11:43] <TPyrus> I logged into minecraft today but I couldn't remember my email so I tried entering and loging into the website, and register a new acount with the possible emails that could be linked to my account. All of them oddly proceded and didn't said there was already an acount linked to them and none of them seem to have a license anymore
#264 [11:43] <TPyrus> So I am stuck with a demo version, even if I have purchased the game back in 2013
#265 [11:53] * Fragster [webchat@82.147.246.143.generic-hostname.arrownet.dk] has joined #minecrafthelp
#266 [11:53] <Fragster> Badly Compressed packet, any solutions?
#267 [11:56] * ofsaacos [webchat@156-019-016-155.static.chtrptr.net] has joined #minecrafthelp
#268 [11:57] <ofsaacos> Hello! Whenever I open maps in 1.13.2, I can't seem to get the ground to load. Just visual glitches.
#269 [11:58] <ofsaacos> I have a few screenshots I can provide that show the error. I'm on Windows 10 but still using Java Edition, not the Windows 10 edition, as I was unable to get the other to work.
#270 [11:59] <Greymagic27> ofsaacos, Can you send those screenshots on imgur.com/upload ?
#271 [11:59] <Greymagic27> Fragster, Is that the full message?
#272 [11:59] <ofsaacos> absolutely, one moment
#273 [12:01] <ofsaacos> Greymagic27 https://imgur.com/a/xLTMUDQ
#274 [12:01] <TPyrus> I logged into minecraft today but I couldn't remember my email so I tried entering and loging into the website, and register a new acount with the possible emails that could be linked to my account. All of them oddly proceded and didn't said there was already an acount linked to them and none of them seem to have a license anymore
#275 [12:01] <TPyrus> So I am stuck with a demo version, even if I have purchased the game back in 2013
#276 [12:05] * RooieRonnie [webchat@5468C18C.cm-12-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#277 [12:05] <RooieRonnie> Hello, anyone who can help me out with password problems?
#278 [12:08] <CapFan67> RooieRonnie, Generally only Mojang can help with account issues, but we may be able to direct you to the correct help page.
#279 [12:09] <RooieRonnie> I had a conversation with a mojang support guy 6 months ago for atleast 1 month, nothing he said worked since he was just repeating the same thing every mail so i gave up on him
#280 [12:10] <RooieRonnie> Maby its a common problem thats why i came here
#281 [12:10] <CapFan67> RooieRonnie, What's the issue?
#282 [12:10] <RooieRonnie> I can perfectly log into the mojang page
#283 [12:10] <RooieRonnie> but when i try to login to minecraft.net or the client it just says wrong password
#284 [12:10] <RooieRonnie> for some reason
#285 [12:11] <CapFan67> RooieRonnie, When you try to log into the client, what's the exact error?
#286 [12:11] <ofsaacos> did you migrate your account to a mojang account? That sounds like the error I had before I did so.
#287 [12:12] <RooieRonnie> Client says; Invalid username or password website says; Due to an error your request is not processed try again
#288 [12:13] <RooieRonnie> And i can login to the mojang page so i assume it is migrated
#289 [12:13] <CapFan67> RooieRonnie, That error is sometimes caused by incompatible or malicious software. Lets see what's running:
#290 [12:13] <CapFan67> ??> RooieRonnie tools/hjt
#291 [12:13] <Absol> RooieRonnie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [12:13] <Absol> RooieRonnie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [12:15] <RooieRonnie> https://paste.ubuntu.com/p/zGgw36XHtt/
#294 [12:16] * SeekYTY [webchat@94.19.196.183.pool.sknt.ru] has joined #minecrafthelp
#295 [12:16] <CapFan67> ??> RooieRonnie info/mcleaks
#296 [12:16] <RooieRonnie> ¿
#297 [12:16] <CapFan67> ??> RooieRonnie info/mcleaks
#298 [12:17] <Absol> RooieRonnie: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#299 [12:17] <Absol> RooieRonnie: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#300 [12:17] <CapFan67> ??> RooieRonnie win/hosts/edit
#301 [12:17] <Absol> RooieRonnie: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#302 [12:17] <Absol> RooieRonnie: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#303 [12:17] <RooieRonnie> what even is mcleaks
#304 [12:18] <CapFan67> RooieRonnie, It's an application that gives you access to stolen accounts. The rub is, they steal your account while you're using it by redirecting your login to their servers.
#305 [12:18] <RooieRonnie> Since i havent touched minecraft in like 3 year i got no idea how to remove mcleaks
#306 [12:18] <RooieRonnie> 👀
#307 [12:18] * TuxMay [webchat@cpc93930-bolt16-2-0-cust159.10-3.cable.virginm.net] has joined #minecrafthelp
#308 [12:18] <CapFan67> RooieRonnie, Make sure you fully uninstall MCLeaks (for your own safety), then eidt your hosts file as directed. Once done, make sure your login works. then, I STRONGLY recommend you change your password since they now have it.
#309 [12:19] * TuxMay [webchat@cpc93930-bolt16-2-0-cust159.10-3.cable.virginm.net] has quit. (Client Quit)
#310 [12:19] <CapFan67> RooieRonnie, I am not doubting your truthfulness. However, someone at some point *has* installed it on that PC, and thus how you ended up with the Hosts file entries.
#311 [12:20] <RooieRonnie> I can recall getting banned from a server like 2-3 years ago and looking for alt accounts, ngl i was kind of a stoopid little boy in high school by then. Might have happened at that moment
#312 [12:21] <CapFan67> RooieRonnie, Once that's finished, there is also some other malware and possible issues we can discuss. But let's get the obvious culprit out of the way first.
#313 [12:21] <RooieRonnie> So where do i find mcleaks and where do i delete it
#314 [12:21] <CapFan67> RooieRonnie, No worries. I'm only concerned with helping you clean it up.
#315 [12:22] <CapFan67> RooieRonnie, Look in your Add/Remove programs. If you don't find it, you may have uninstalled it in the past. Even so, it leaves the Hosts file edits in place. Those are causing your login issues.
#316 [12:22] <RooieRonnie> there is indeed no mcleaks in my program files
#317 [12:23] <CapFan67> RooieRonnie, Ok, move to the hosts editing instructions. I can post them again if you need.
#318 [12:23] <RooieRonnie> so i open this "host" file and remove everything that has the word mojang in it?
#319 [12:24] <CapFan67> RooieRonnie, hosts is a system file. Make sure you open it with an Administrator session of Notepad. Remove all Mojang entries, save and exit.
#320 [12:24] <RooieRonnie> there are only 2 entries in it
#321 [12:24] <RooieRonnie> is that possible?
#322 [12:24] <CapFan67> RooieRonnie, That's normal.
#323 [12:24] <RooieRonnie> Both are mojang so i remove them both right?
#324 [12:25] <CapFan67> RooieRonnie, remove them both. they should not be there.
#325 [12:25] <RooieRonnie> removed both if i restart minecraft now i should be able to log in?
#326 [12:26] <CapFan67> RooieRonnie, Yes. give the game a try.
#327 [12:27] <RooieRonnie> when voluenteers are more usefull than the actual support team
#328 [12:27] <CapFan67> RooieRonnie, Glad to hear it's working. One other thing...
#329 [12:27] <CapFan67> RooieRonnie, You still have a few issues. You have WebCompanion installed (Malware). I can give you instrcutions to remove that. You also have two VPNs installed. Just be aware that they can prevent login to the game and/or to servers. Finally, you have Overwolf and Discord. Make sure the overlay is disabled in both of those applications.
#330 [12:28] <ofsaacos> Discord Overlay needs to be disabled?
#331 [12:28] <ofsaacos> 90% sure that's not my issue (I close discord to run MC) but I'm glad I know this.
#332 [12:28] <CapFan67> ofsaacos, Discord Overlay can cause Minecraft to crash.
#333 [12:28] <RooieRonnie> Nani the fuck is webcompanion
#334 [12:28] <Absol> RooieRonnie: Please keep it civil
#335 [12:29] <RooieRonnie> Absol is a bot i assume?
#336 [12:29] <RooieRonnie> And what is webcompanion
#337 [12:29] <RooieRonnie> 👀
#338 [12:29] <CapFan67> RooieRonnie, It's malware that you picked up. Here's the removal instructions:
#339 [12:29] <CapFan67> ??> RooieRonnie av/adwcleaner
#340 [12:29] <CapFan67> ??> RooieRonnie av/adwcleaner
#341 [12:29] <Absol> RooieRonnie: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#342 [12:29] <Absol> RooieRonnie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#343 [12:29] <ofsaacos> Discord isn't an issue for me as I can't run both at once, too much for my ancient little processor, but I'm thinking about a new PC so thanks for the heas up.
#344 [12:30] <ofsaacos> *heads
#345 [12:30] <RooieRonnie> is it a dangerous malware? It doesnt seem te be a bother since i had it 🙄
#346 [12:30] <CapFan67> ofsaacos, I run Discord along side Minecraft as well. ...but if I enable the overlay, it causes my client to stop responding on launch. Just something we look at when troubleshooting those issues.
#347 [12:31] <CapFan67> RooieRonnie, Webcompanion is a browser hijacker. It monitors your session and sells info to advertisers. Useful to remove when possible.
#348 [12:31] <ofsaacos> My issue is that the ground won't load, so I'm certain it's unrelated.
#349 [12:31] * RooieRonnie [webchat@5468C18C.cm-12-1d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#350 [12:31] <CapFan67> ofsaacos, I saw your note. I'm afraid I haven't seen that, nor do I have advice. I'm very sorry. Hopefully someone else in the channel can help you.
#351 [12:32] <ofsaacos> No worries! Someone else is looking into it already
#352 [12:32] <ofsaacos> I'm just chilling watching chat until they come back
#353 [12:32] <ofsaacos> Actually.... are there any known issues with the new Java update?
#354 [12:33] <ofsaacos> I updated Java because Technic wasn't working, and now regular MC doesn't load the ground. I never put two and two together on that.
#355 [12:33] <ofsaacos> I started having issues with Vanilla after rebooting that night.
#356 [12:34] <CapFan67> ofsaacos, I've haven't tested 8u201 yet.
#357 [12:34] <ofsaacos> Technic, for the record, still isn't really working. Which has been infuriating. But y'all aren't here for that.
#358 [12:34] <CapFan67> ofsaacos, Of course, it's *very* easy to switch back to the bundled version to see if the issue persists.
#359 [12:34] <ofsaacos> That might be the entire issue
#360 [12:34] * RooieRonnie [webchat@5468C18C.cm-12-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#361 [12:34] <RooieRonnie> And we back
#362 [12:34] <RooieRonnie> 64 threats removed
#363 [12:34] <RooieRonnie> feelsgood
#364 [12:35] <ofsaacos> It never occured to me that that had started right after an update
#365 [12:35] <CapFan67> RooieRonnie, =)
#366 [12:35] <RooieRonnie> So what was this about 2 vpns again
#367 [12:36] <CapFan67> RooieRonnie, You have two VPN packages installed, VPN Unlimited Service and Tunnelbear. My warning was simply that use of VPN can cause login failure or server login failures. Just be aware.
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#370 [12:43] <ofsaacos> I'm going to reboot and I'll be back as soon as I do
#371 [12:43] * ofsaacos [webchat@156-019-016-155.static.chtrptr.net] has quit. (Quit: webchat.esper.net)
#372 [12:44] <charlotte> i can't log into my old minecraft account as I cannot reach the email which is associated with the old account. I sent an email to mojang customer support on the 25th but never received a reply to the email despite their website saying they were replying to cases on the 26th. I had some trouble with this email a few months back and all of the accou
#373 [12:44] <charlotte> nts associated had been hacked so am unable to log in because I believe the email has been changed or the password and username.
#374 [12:46] <CapFan67> charlotte, I understand your frustration. Unfortunately, we're not Mojang, just volunteers working on client crashes and technical issues. The best we can do is direct you back to Mojang.
#375 [12:46] <charlotte> is there any way I can contact them without resending an email as there is a long wait for replies?
#376 [12:47] <CapFan67> charlotte, Given that it is within a day of your email request, I would suggest waiting one more day to be sure you get no response, and then attempt to email them again.
#377 [12:47] <CapFan67> charlotte, I'm unaware of any other way to communicate with the Mojang accounts department.
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#380 [12:50] <charlotte> ok thank yo anyway
#381 [12:56] * ofsaacos [webchat@156-019-016-155.static.chtrptr.net] has joined #minecrafthelp
#382 [12:56] <ofsaacos> Greymagic27 Ignore my prior posts, please
#383 [12:57] <ofsaacos> +CapFan67 You were helping me a few moments ago, right?
#384 [12:57] <ofsaacos> I resolved the issue by updating Java and restarting!
#385 [12:57] <CapFan67> ofsaacos, Nice! What version caused the failure, and what version fixed it?
#386 [12:58] <ofsaacos> It never occured to me that the issues started right after that happened, and now vanilla is working
#387 [12:58] <ofsaacos> the latest (something 208) is working. regretably, I didn't note the version that caused it, though I believe it ended in 91
#388 [12:58] <CapFan67> ofsaacos, Knowing that 208 solved the issue is very helpful. Thanks.
#389 [12:59] <ofsaacos> it was quite a few versions out of date, which is INSANE, seeing as I just updated it a week ago.
#390 [12:59] <ofsaacos> and of course, when I restarted, it told me there was a new version.
#391 [12:59] <mattym> ofsaacos, It was probably one version off, they skip around with the numbers
#392 [13:00] <ofsaacos> 208 runs fine; the map I was trying to load loaded perfectly with a lot of lag (which I think is another issue on my end.... but this computer needs a shrink)
#393 [13:00] <ofsaacos> yeah, it's running now, which is more than I could say earlier.
#394 [13:00] <ofsaacos> Thank both of you so much!
#395 [13:01] <ofsaacos> I've been having depression bad lately, and MC always helps for some reason. Keeps the intrusive thoughts away. I'm glad it's running. The lag is minor compared to what was going on, so the fact that I can play again is a miracle to my mental health.
#396 [13:02] <CapFan67> ofsaacos, Very glad it's working. Enjoy and be well.
#397 [13:02] <ofsaacos> Thank all of you once more! You have no idea how much this game helps me.
#398 [13:03] <ofsaacos> +CapFan67, thank you in particular. I'll get a lot of use out of it. Might have to wipe my PC soon to fix other issues going on but at least I know how to get the program working when I do.
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#401 [13:09] <temaya> Hi, i did a ticket for account issue 2 weeks ago, still got no answer, is it normal?
#402 [13:09] <CapFan67> temaya, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#403 [13:10] <CapFan67> temaya, They're more than two weeks behind at the moment, due to backlog from the Holidays.
#404 [13:11] <temaya> Ok thanks a lot! so can u guys give me a delay ? 3 weeks ? 1 month? more? sorry for bothering
#405 [13:11] <CapFan67> temaya, Since we're not Mojang, we have no way to know. We watch that support page just like you to see where they are at.
#406 [13:12] <temaya> sure i understand, just asking, thanks u anyway
#407 [13:12] <temaya> have a good day/night guys, thanks again
#408 [13:12] <temaya> have a good day/night guys, thanks again
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#413 [13:40] <Stre4kz> Hey there I got a question. I bought a "Premium Account" long time ago. Now I want to play again but I dont know my Username. Is it possible to get the name back with e-mail and password?
#414 [13:40] <urielsalis> Stre4kz, where did you buy it from?
#415 [13:41] <Stre4kz> I guess it was the normal Minecraft page
#416 [13:42] <mattym> Stre4kz, When did you purchase it?
#417 [13:42] <Stre4kz> Dont know excatly but I bought it in 2013
#418 [13:43] <Stre4kz> maybe 2012
#419 [13:43] <mattym> Stre4kz, Have you tried using the email and password as the login?
#420 [13:43] <Stre4kz> I did. There was a message that told me to Sign in with my Username...
#421 [13:44] <mattym> Stre4kz, Ok, so to your knowledge was the account never migrated?
#422 [13:44] <Stre4kz> I didnt migrated it jet
#423 [13:45] <Stre4kz> to migrate the Account I need my Username
#424 [13:45] <mattym> Stre4kz, Ok, you will need to contact Mojang in that case.
#425 [13:45] <mattym> ??> Stre4kz account/send-email
#426 [13:45] <Absol> Stre4kz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [13:45] <Absol> Stre4kz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#428 [13:45] <Stre4kz> thank you
#429 [13:52] * fj0x [webchat@186-133-169-248.speedy.com.ar] has joined #minecrafthelp
#430 [13:52] <fj0x> hola
#431 [13:53] * fj0x [webchat@186-133-169-248.speedy.com.ar] has quit. (Client Quit)
#432 [13:56] * kyle [webchat@d28-23-96-244.dim.wideopenwest.com] has joined #minecrafthelp
#433 [13:56] <kyle> So i cant login to my account and i have tryed reseting the password but it doesnt send me a email.
#434 [13:56] * kyle is now known as Guest20645
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#437 [14:07] * xell [webchat@147.226.204.190] has joined #minecrafthelp
#438 [14:09] <xell> Hi, I am having this error when attempting to connect to a server:
#439 [14:09] <xell> https://paste.ubuntu.com/p/6MSkrqhsHf/
#440 [14:09] <mattym> xell, Is it only a problem with one server?
#441 [14:10] <xell> I have not yet attempted to connect to a different server. Should I find one to connect to?
#442 [14:10] <mattym> xell, Try this one: mctest.ae97.net
#443 [14:10] <xell> that server works
#444 [14:11] <mattym> xell, Then you are unable to make a stable connection to the other one.
#445 [14:11] <xell> is there any known type of fix that I should attempt or ask the server administrator to attempt?
#446 [14:12] <mattym> xell, You can check with the person/s that run the server. But with that error, its usually something outside of yours and their control.
#447 [14:13] <xell> if that is the case, my theory is that my university is blocking the connection somehow, as I'm on their network
#448 [14:13] <mattym> xell, May very well be.
#449 [14:14] <xell> I guess I'm just confused how that's happening to one server but not another. I don't understand networks well enough, I suppose. Regardless, thank you for the help
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#452 [14:52] <jodi> how do i refund a purchase i didn't authorize
#453 [14:52] <CapFan67> jodi, Here's Mojang's refund policy:
#454 [14:52] <CapFan67> ??> jodi account/refund
#455 [14:52] <Absol> jodi: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#461 [15:04] <Allito02> Hello, I am trying to connect to a server with me and two other friends but i am receiving the error "io.netty.channel$AnnotatedConnectException: Connection time out: no further information:" Its a 1.13.2 server.
#462 [15:04] <Allito02> If it helps, i own the server and run it in another pc
#463 [15:05] <mattym> Allito02, Is the other PC on the same network?
#464 [15:05] <Allito02> No
#465 [15:05] <mattym> Allito02, So its hosted somewhere?
#466 [15:05] <Allito02> Yes
#467 [15:06] <mattym> Allito02, Do you have any issues with other servers, or is it just that one?
#468 [15:07] <Allito02> Its just that one issue. Ive played in the server on the pc that runs it so its not a server issue. Plus my friends are on it rn.
#469 [15:08] <mattym> Allito02, Yeah that error just means you are not establishing a stable connection to it. Normally there is not much you can do about that.
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#471 [15:08] <Allito02> Oh
#472 [15:08] <mattym> Allito02, But if you have it hosted, contact the hosting service to see if they can do anything to change the route connection take to it.
#473 [15:09] <Allito02> ok
#474 [15:09] <mattym> connections*
#475 [15:09] <waseem> today i just changed my name and joined hypixel then i closed my launcher then open it again and i couldnt log in
#476 [15:10] <mattym> ??> waseem launcher/relog
#477 [15:10] <Absol> waseem: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#478 [15:12] <waseem> they keep saying invaild username or password and i tried to reset the password in mojang.com but they didnt send me any links to my email
#479 [15:13] <mattym> waseem, Where did you change the name?
#480 [15:13] <waseem> in mojang.com
#481 [15:13] <mattym> waseem, Are you still able to log in at account.mojang.com/me and still see the name there?
#482 [15:14] <waseem> no
#483 [15:14] <waseem> please help me
#484 [15:16] <mattym> waseem, Are you unable to login there, or can you login but no longer see the info?
#485 [15:16] <waseem> i cant do anything
#486 [15:16] <mattym> waseem, What was the new name you set?
#487 [15:16] <waseem> w9em
#488 [15:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#489 [15:18] * cosmic [webchat@cpc95498-derb17-2-0-cust1489.8-3.cable.virginm.net] has joined #minecrafthelp
#490 [15:18] <mattym> waseem, And you are still trying to login with the same email and password as always?
#491 [15:18] <waseem> yes that happened today
#492 [15:18] <mattym> ??> waseem tools/hjt
#493 [15:18] <Absol> waseem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#494 [15:18] <Absol> waseem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#495 [15:21] <waseem> https://paste.ubuntu.com/
#496 [15:22] <mattym> waseem, Make sure you have entered all the info the page asks for an hit the paste button.
#497 [15:22] <mattym> waseem, Get the url for the new page it makes
#498 [15:22] <waseem> https://paste.ubuntu.com/p/9X3XcVVxRJ/
#499 [15:22] * SeekYTY [webchat@94.19.196.183.pool.sknt.ru] has quit. (Quit: webchat.esper.net)
#500 [15:22] <waseem> is that good ?
#501 [15:22] <mattym> waseem, Yes.
#502 [15:22] <waseem> then what ?
#503 [15:23] <mattym> waseem, You will need to contact Mojang for account support.
#504 [15:23] <mattym> ??> waseem account/send-email
#505 [15:23] <Absol> waseem: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#506 [15:23] <waseem> i did
#507 [15:23] <Absol> waseem: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#508 [15:23] <waseem> they replied me and sent me this link
#509 [15:23] <mattym> waseem, Wait for the full response.
#510 [15:26] <waseem> thats what they said -> https://paste.ubuntu.com/p/Mq4F5Y6RQr/
#511 [15:27] <mattym> waseem, Right, and as it says, this support is for technical issues. For account issues, you need to wait on their reply.
#512 [15:27] <waseem> when they will
#513 [15:27] <mattym> waseem, See the second link Absol sent you.
#514 [15:28] <waseem> where is it?
#515 [15:28] <mattym> waseem, Scroll back up to what Absol said.
#516 [15:29] <waseem> The community Minecraft support channel | FAQ: https://bit.ly/MCv113-FAQ | Account issue? http://is.gd/mc_acct | Rules: http://j.mp/mch-rules | Client/Server: 1.13.2; Launcher: 2.1.1462 | We only support non-modded current releases.
#517 [15:29] <waseem> this ?
#518 [15:29] <mattym> waseem, They wont reply for a few weeks.
#519 [15:29] <CapFan67> waseem, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#520 [15:30] <CapFan67> waseem, There is also a link to this page in the response they sent you.
#521 [15:30] <waseem> they will take monthes ?
#522 [15:30] <mattym> waseem, If thats how you read the info we gave you, sure.
#523 [15:31] <waseem> they said We're currently replying to cases received on December 26. Due to the holidays, we are receiving a large number of incoming emails which leads to longer than usual waiting times. We thank you for your patience and will get to each case as quickly as possible.
#524 [15:32] <waseem> Mojang customer support operates during office hours, Monday through Friday, and our offices are located in Stockholm, Sweden (Central European time zone).
#525 [15:32] <waseem> and this too
#526 [15:32] <mattym> waseem, Right.
#527 [15:33] <waseem> they will respone me in 12/26/2019 ??
#528 [15:34] <CapFan67> waseem, They're processing requests that they received on 12/26/2019 today. When that date changes to the day you submitted your request, they'll respond to you.
#529 [15:34] <waseem> oh oh
#530 [15:34] <waseem> thank you
#531 [15:39] <waseem> but when they respone me what they will send ?
#532 [15:39] <mattym> waseem, We don't know, wait for the reply.
#533 [15:39] <waseem> okay
#534 [15:40] <waseem> thanks for helping :).
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#536 [15:42] * Abo [webchat@ool-457143b2.dyn.optonline.net] has joined #minecrafthelp
#537 [15:43] <Abo> I NEED URGENT HELP
#538 [15:43] <CapFan67> Abo, what do you need help with?
#539 [15:43] <Abo> On my realm for some reason it now fails to do anything
#540 [15:43] <Abo> Like I can't join my realm I cant reset my realm I cant replace the world on my realm nor can i close my realm
#541 [15:44] <CapFan67> Abo, Are you running Java Edition, or Bedrock?
#542 [15:44] <Abo> Idk what that means but Minecraft Windows 10 Edition Realms
#543 [15:44] <Abo> so Bedrock i think?
#544 [15:44] <Abo> Just the one version that is cross platform
#545 [15:45] <CapFan67> Abo, We provide support for he Java Edition of the game. For Windows 10 Edition (Bedrock), you'll need to contact Windows Store/Xbox Support.
#546 [15:45] <Abo> Alright, but any guess what they'll do?
#547 [15:46] <Abo> like will they reset the timer
#548 [15:46] <Abo> and make it work again
#549 [15:46] <Abo> because isn't the time running out?
#550 [15:46] <CapFan67> Abo, Hopefully they know about the issue and can update you.
#551 [15:46] <Abo> alright thx
#552 [15:46] <Abo> could u post in the link
#553 [15:47] <Abo> pls final request
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#555 [15:50] * Abo [webchat@ool-457143b2.dyn.optonline.net] has joined #minecrafthelp
#556 [15:50] <Abo> OMG IT SOMEHOW WORKS AGAIN
#557 [15:50] <Abo> Thx for any help tough
#558 [15:50] <CapFan67> Abo, Very glad to hear.
#559 [15:50] * Abo [webchat@ool-457143b2.dyn.optonline.net] has quit. (Client Quit)
#560 [15:58] * Hlyophane [webchat@ip-25-10-52-196.mx.northamericancoax.com] has joined #minecrafthelp
#561 [15:59] <Hlyophane> I can't log in to minecraft.net and MultiMC gives me an error when I put my credentials in
#562 [15:59] <Hlyophane> Minecraft.net tells me an error prevented my request from being processed
#563 [15:59] <mattym> Hlyophane, What error do you get on the site, or on the official launcher?
#564 [15:59] <Hlyophane> Don't have the official launcher downloaded since I reinstalled windows
#565 [15:59] <Hlyophane> Can I get it without logging in on minecraft.net
#566 [16:00] <mattym> ??> Hlyophane tools/hjt
#567 [16:00] <Absol> Hlyophane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#568 [16:00] <Absol> Hlyophane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#569 [16:01] <Hlyophane> https://paste.ubuntu.com/p/dXbt6G2ZPT/
#570 [16:02] <mattym> Hlyophane, Turn off your VPN
#571 [16:02] * Hlyophane [webchat@ip-25-10-52-196.mx.northamericancoax.com] has quit. (Client Quit)
#572 [16:03] * Hlyophane [webchat@152.7.255.226] has joined #minecrafthelp
#573 [16:03] <Hlyophane> Yeah, that did it
#574 [16:03] <Hlyophane> Thanks
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#576 [17:01] * shybaby [webchat@137.103.152.11] has joined #minecrafthelp
#577 [17:02] <shybaby> can i redeem windows 10 MC and give it to my neice to use because i dont have windows 10/laptop refuses to update to it?? also would she be able to play on the same servers with me?
#578 [17:04] <CapFan67> shybaby, Mojang doesn't allow you to give away the code, and is exactly why they've discontinued the program. Having said that, I can't tell you what to do. That's up to you. As far as playing together, no. Bedrock cannot connect to Java Edition.
#579 [17:06] <shybaby> would she be able to use the Mc thats not windows 10? or share my account at the same time i am also on?
#580 [17:06] <CapFan67> shybaby, On a completely unrelated topic, I redeemed my Windows 10 Edition code to my own Microsoft account, but log my grandkid's computer into that account so they can play with my license. Totally not related subject. *wink*
#581 [17:07] <CapFan67> shybaby, Unfortunately, you can only log into a server once with your account. Additional attempts will kick the older connections. So, you can't play together with a single Java account.
#582 [17:08] <shybaby> okay then thanks
#583 [17:12] * PublicRecords [webchat@68.168.195.64] has joined #minecrafthelp
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#586 [17:14] * PublicRecords [webchat@68.168.195.64] has joined #minecrafthelp
#587 [17:14] <PublicRecords> I'm having trouble with minecraft crashing everytime I play
#588 [17:15] * PublicRecords [webchat@68.168.195.64] has quit. (Client Quit)
#589 [17:18] * Lord_of_Life [~Lord@77.28.215.47] has joined #minecrafthelp
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#591 [17:22] * Aeonimus [aeonimus@83-95-121-27-cable.dk.customer.tdc.net] has joined #minecrafthelp
#592 [17:24] * Aeonimus [aeonimus@83-95-121-27-cable.dk.customer.tdc.net] has quit. (Client Quit)
#593 [17:25] * nox [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#594 [17:25] <nox> Hello please help me. My minecraft is crashing whenever I attempt to a create or load a singleplayer world
#595 [17:26] <nox> i am getting the following error
#596 [17:26] <nox> mouseClicked event handler
#597 [17:27] <nox> java.lang.IllegalStateException: failed to create a child event loop
#598 [17:27] <nox> 3 causes are
#599 [17:27] <nox> Caused by: io.netty.channel.ChannelException: failed to open a new selector
#600 [17:27] <nox> Caused by: java.io.IOException: Unable to establish loopback connection
#601 [17:27] <nox> and
#602 [17:27] <nox> Caused by: java.net.BindException: Cannot assign requested address: connect
#603 [17:28] <nox> someone please help me fix this
#604 [17:29] <CapFan67> nox, looking at the bug report system, it appears that firewall or over agressive antivirus can cause this issue. Let's look at what you have loaded:
#605 [17:29] <CapFan67> ??> nox tools/hjt
#606 [17:29] <Absol> nox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#607 [17:29] <Absol> nox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#608 [17:30] * nox [webchat@ool-457e95d0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#609 [17:31] * nox [webchat@ool-457e95d0.dyn.optonline.net] has joined #minecrafthelp
#610 [17:31] <nox> i don't have any anti-virus and i disabled my firewall to test this
#611 [17:31] <nox> sorry i lost connection earlier
#612 [17:33] <CapFan67> nox, We can come back to that if no other solution works. The other cause would be Java network access. You can fix this by adding the following to your JVM arguments in your profile: -Djava.net.preferIPv4Stack=true
#613 [17:33] <CapFan67> nox, Behind whatever is in your JVM arguments now, add a space and the argument above.
#614 [17:33] * Kiwicholy [webchat@cpe-70-118-199-11.kc.res.rr.com] has joined #minecrafthelp
#615 [17:33] <Kiwicholy> Hello! Hopefully someone will read this.
#616 [17:33] <nox> how do i do that?
#617 [17:34] <CapFan67> nox, Do you know how to create/edit your profile?
#618 [17:34] <nox> yes
#619 [17:34] <Kiwicholy> I'm having trouble changing my username and skin. Whenever I go to change my skin it says i need to verify myself. I forgot my verifying codes and they can't email me because the email i used is old and outdated.
#620 [17:34] <Kiwicholy> Does anyone know how to help me with this?
#621 [17:35] <CapFan67> nox, Enable Advanced Settings and click your profile (or create a new one to test). Click/Enable JVM arguments. THen add the argument above to the end, following a space.
#622 [17:35] <CapFan67> Kiwicholy, Are you unable to change your skin from the Launcher?
#623 [17:35] <Kiwicholy> Yes. I have tried through the mojang process also.
#624 [17:36] <nox> I just tried that but now the game crashes before it launches
#625 [17:36] <Kiwicholy> It says i need to verify but I don't remember my answers.
#626 [17:36] <CapFan67> nox, can you post your *full* JVM arguments here?
#627 [17:36] <nox> sure
#628 [17:36] <nox> -Xmx8000M -Xms8000M Djava.net.preferIPv4Stack=true
#629 [17:36] <Kiwicholy> And they can't email me because the email is outdated and i have a new one
#630 [17:36] <CapFan67> Kiwicholy, If you've lost control of your account, you'll need to email Mojang Customer Support:
#631 [17:37] <Kiwicholy> bUT i can't change it because i need to veify.
#632 [17:37] <CapFan67> ??> Kiwicholy account/send-email
#633 [17:37] <Absol> Kiwicholy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#634 [17:37] <Absol> Kiwicholy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#635 [17:37] <Kiwicholy> I did 3 months ago and they haven't responded/
#636 [17:37] <CapFan67> nox, You missed the dash in front of the command I gave you.
#637 [17:37] <nox> sorry
#638 [17:37] <Kiwicholy> Do I send another one?
#639 [17:38] <CapFan67> Kiwicholy, Unfortunately, we're not Mojang. We offer technical support. Only Mojang can assist you with account issues. You'll need to email them again.
#640 [17:38] <Kiwicholy> Alright. Thank you.
#641 [17:38] <nox> Thank you so much CapFan67 it's actually working now!
#642 [17:38] <CapFan67> nox, Great news! Enjoy.
#643 [17:39] * nox [webchat@ool-457e95d0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#644 [17:42] * dovaking [webchat@cpe-139-168-207-60.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#645 [17:42] <dovaking> I need help purchasing minecraft
#646 [17:42] <urielsalis> dovaking, what happens when you try?
#647 [17:43] <dovaking> it simply says error I have tried all the trouble shooting solutions none work
#648 [17:44] <urielsalis> dovaking, have you called your bank to authorize the purchase>
#649 [17:44] <dovaking> yes I have
#650 [17:44] <urielsalis> dovaking, and you are not using a prepaid debit card?
#651 [17:45] <dovaking> I am using a debit mastercard
#652 [17:45] <thgilfodrol> dovaking: can you try a different browser instead of safari?
#653 [17:45] <dovaking> I have tried chrome and firefox
#654 [17:45] <urielsalis> dovaking, from what bank?
#655 [17:45] <dovaking> westpac
#656 [17:45] <urielsalis> dovaking, and in which country are you currently in?
#657 [17:45] <dovaking> australia
#658 [17:46] <urielsalis> dovaking, do you have a credit card you can try? debit cards sometimes dont work for internaltinal purchases
#659 [17:46] <dovaking> I have tried a credit card aswell
#660 [17:47] <dovaking> and also tried using paypal
#661 [17:48] <urielsalis> ??> dovaking tools/hjt
#662 [17:48] <Absol> dovaking: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#663 [17:48] <Absol> dovaking: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#664 [17:51] <dovaking> okay ill try hta
#665 [17:53] <dovaking> hijack this is not supported on mac os
#666 [17:54] <urielsalis> oh right, you are in osx
#667 [17:54] <urielsalis> Can you give me the full error message?
#668 [17:55] <urielsalis> and the url of wgere you are buying it
#669 [17:57] * jay [webchat@h96-61-168-82.lvrgtn.dsl.dynamic.tds.net] has joined #minecrafthelp
#670 [17:58] <dovaking> ERROR PLACING ORDER
#671 [17:58] <dovaking> An error occurred while placing order, please verify credit card info and try again
#672 [17:58] <dovaking> https://my.minecraft.net/en-us/store/minecraft/#buy
#673 [17:59] <jay> so I stop playing Minecraft for a while so I forgot my password but then when I'm sure I put in the right password it don't work
#674 [17:59] <urielsalis> sounds like you have to cintact your bank again dovaking
#675 [17:59] <urielsalis> ??> jay account/send-email
#676 [17:59] <Absol> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#677 [17:59] <Absol> jay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#678 [18:01] <jay> ok
#679 [18:04] <jay> question why won't send a change password to my email I use for the acount
#680 [18:30] * Shoryuujo [webchat@d108-173-162-109.abhsia.telus.net] has joined #minecrafthelp
#681 [18:32] <Shoryuujo> Ahoy. So. Lost my minecraft account, no response back in over 72 hours from the support team. I miss minecraft though, but has minecraft added or made any significant account security options, like 2FA?
#682 [18:32] <tyteen4a03> Shoryuujo: no, and the average response time is 5 business days
#683 [18:33] <tyteen4a03> Shoryuujo: have you bought anything from OptiFine recently?
#684 [18:33] <mattym> Shoryuujo, If your account is migrated, there are security questions, and warnings if its even attempted to be accessed from somewhere else.
#685 [18:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#686 [18:34] <Shoryuujo> tyteen4a03 nope, I havent bought anything from Optifine.
#687 [18:34] <Shoryuujo> mattym Ahh, I'm pretty sure I migrated, I might have missed the security question option. I'm so used to 2FA being the standard for account security in the modern age.
#688 [18:37] <Shoryuujo> tyteen4a03 Hmm. just checked my email. Looks like I was wildly off. I sent the email 9 days ago. Not much I can do other than hang tight and hope they get back to me eventually.
#689 [18:43] * plshelpmme [webchat@71-80-105-9.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#690 [18:43] <plshelpmme> whenever I request a password change to send to my email it doesn't ever show up
#691 [18:45] * plshelpmme [webchat@71-80-105-9.dhcp.jcsn.tn.charter.com] has quit. (Client Quit)
#692 [18:49] * Austin [webchat@99-24-136-79.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#693 [18:50] <Austin> Do you help with mods?
#694 [18:50] <mattym> No
#695 [18:50] * Austin [webchat@99-24-136-79.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#696 [19:02] * helena [webchat@14-200-22-253.static.tpgi.com.au] has joined #minecrafthelp
#697 [19:03] <helena> hello ?
#698 [19:03] * JohnXL [webchat@ool-457f4278.dyn.optonline.net] has joined #minecrafthelp
#699 [19:03] * helena is now known as Guest33697
#700 [19:03] <Guest33697> anyone here ?
#701 [19:03] <JohnXL> Hello is anyone able to assist me?
#702 [19:04] <Guest33697> yes i need help
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#705 [19:05] * wiley [webchat@104-12-76-170.lightspeed.okcbok.sbcglobal.net] has quit. (Client Quit)
#706 [19:06] <JohnXL> the adimins seem to not be here
#707 [19:07] <Guest33697> y
#708 [19:07] * Shoryuujo [webchat@d108-173-162-109.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#709 [19:10] <thgilfodrol> JohnXL: what is the problem?
#710 [19:10] <thgilfodrol> Guest33697: what is the problem?
#711 [19:37] * Tony [webchat@c-73-232-124-42.hsd1.tx.comcast.net] has joined #minecrafthelp
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#714 [19:45] * tom [webchat@dslb-178-003-147-166.178.003.pools.vodafone-ip.de] has joined #minecrafthelp
#715 [19:46] <tom> hello ?
#716 [19:47] * rodrigogamer18 [webchat@bl8-90-173.dsl.telepac.pt] has joined #minecrafthelp
#717 [19:47] <rodrigogamer18> My account got hacked how can i get it back
#718 [19:47] <rodrigogamer18> i’ve tried everything
#719 [19:48] * rodrigogamer18 [webchat@bl8-90-173.dsl.telepac.pt] has quit. (Client Quit)
#720 [19:48] <tom> my lost my old emailadress the minecraft account has, can we change it ? cant get in to play
#721 [19:48] <tom> my lost my old emailadress the minecraft account has, can we change it ? cant get in to play
#722 [19:51] * tom [webchat@dslb-178-003-147-166.178.003.pools.vodafone-ip.de] has left #minecrafthelp
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#724 [20:18] <son34> Hey apparently my account was comprimised like a week ago or two ago because I didn't realize Mojang migration was a thing? I don't know if there are any other steps I can take to remedy this outside of reaching out to Mojang support and hoping for a reply :/
#725 [20:19] <mattym> son34, Only Mojang support can help with that.
#726 [20:19] <son34> rats
#727 [20:39] * Josh9 [webchat@ip72-219-136-11.oc.oc.cox.net] has joined #minecrafthelp
#728 [20:43] <Josh9> Hey all! My account was hacked at some point during the last 2 years. I sent in a ticket to Mojang on 1/3/19 but I still haven't received a response. Does anyone know how long I should expect to wait to receive a response? I've considered re-buying Minecraft a few times already. I was hoping this would have been resolved already, and I'm not s
#729 [20:43] <Josh9> ure how long I will need to wait.
#730 [20:43] <mattym> Josh9, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#731 [20:45] <Josh9> From your experience in the past, is it normally pretty quick? I did see that post, but I was hoping it would mean 2 weeks. I'm not sure if that will turn into 2 months, or even longer.
#732 [20:45] <mattym> Josh9, Did you read the page I just linked?
#733 [20:46] <Josh9> Yes, I've read it a few times. It seems pretty vague on timeline.
#734 [20:47] <mattym> Josh9, Thats cause they dont give one. Instead it shows where they are up to.
#735 [20:55] <Josh9> Cool, I guess I'll just keep waiting and hope they respond in less than a couple months. It would be nice if there was some estimated response time so I could better judge whether or not the wait is worth it. If the expected wait was closer to 1 week, I'd be more likely to wait, but if it was closer to 1 year, I would have already purchased a new
#736 [20:55] <Josh9> account. At this point I have no idea because I've never entered a ticket for Mojang. Thank you for the help though.
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#739 [21:02] <DiamondHoeOpPlzNerf> I'm currently unable to run the server.jar while I'm trying to setup a local server on my Mac. Running with "java -jar ./server.jar" returns "Error: Could not find or load main class net.minecraft.server.MinecraftServer". I have redownloaded the .jar file from minecraft.net multiple times and also tried setting RAM parameters, but it still throws t
#740 [21:02] <DiamondHoeOpPlzNerf> he same error. Does not even create the EULA file. Is there any way to get this to work?
#741 [21:02] * gabe1212 [webchat@c-98-222-85-62.hsd1.in.comcast.net] has joined #minecrafthelp
#742 [21:03] <gabe1212> Is anyone online?
#743 [21:03] <mattym> DiamondHoeOpPlzNerf, Are you running the command from the same directory the jar file is located?
#744 [21:04] <gabe1212> Okay, so, I am trying to access an old minecraft account. Problem is, I don't have access to the email that I used for it. Any ideas?
#745 [21:04] <DiamondHoeOpPlzNerf> I just shortened the command. I usually type "java -jar " and drag the file into the console to get the full directory without having to type the entire thing out. I prefer absolute directory paths.
#746 [21:05] <mattym> DiamondHoeOpPlzNerf, Do you have a standalone current Java installed?
#747 [21:05] <mattym> gabe1212, Was the account never Migrated?
#748 [21:06] <DiamondHoeOpPlzNerf> Java(TM) SE Runtime Environment (build 1.8.0_151-b12)
#749 [21:06] <DiamondHoeOpPlzNerf> Java HotSpot(TM) 64-Bit Server VM (build 25.151-b12, mixed mode)
#750 [21:06] <gabe1212> It was. I just don't have access to the email that I used for it anymore and yahoo is trying to make me pay to get into my email account.
#751 [21:06] <mattym> gabe1212, So what is currently preventing you from getting into the Mojang account?
#752 [21:06] <DiamondHoeOpPlzNerf> Might be old because I installed a legacy version a while ago to get an old game build to work.
#753 [21:07] <gabe1212> I don't remember the password, but I can't reset due to the fact that I don't have access to the recovery email.
#754 [21:07] <mattym> DiamondHoeOpPlzNerf, Can you copy or screenshot the entire console/terminal window with and attempt and the error included.
#755 [21:07] <mattym> ??> DiamondHoeOpPlzNerf paste
#756 [21:07] <Absol> DiamondHoeOpPlzNerf: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#757 [21:08] <mattym> ??> gabe1212 account/send-email
#758 [21:08] <Absol> gabe1212: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#759 [21:08] <Absol> gabe1212: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#760 [21:09] <clicky> I'm trying to make a server and getting the io.netty.channel.abstractchannel$annotatedconnectexception error when joining through my public ip address. Friends are getting the same result, but I am able to join through my IPv4 address
#761 [21:09] <clicky> Any help is greatly appreciated
#762 [21:09] <mattym> clicky, What is the full exact error
#763 [21:10] <clicky> Hi! Let me try to join so I can type it all out
#764 [21:10] <DiamondHoeOpPlzNerf> https://paste.ubuntu.com/p/tXSJwbVzpN/ Hopefully nobody minds that I redacted some slightly personal information
#765 [21:11] <mattym> DiamondHoeOpPlzNerf, Dont redact information, that defeats the purpose of me asking for it.
#766 [21:12] <DiamondHoeOpPlzNerf> https://paste.ubuntu.com/p/RS7PhyrWQK/
#767 [21:12] <clicky> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#768 [21:12] <clicky> ^that's the full error
#769 [21:13] <mattym> clicky, Can you test your Public/External IP here https://dinnerbone.com/minecraft/tools/status/ and let me know what it says.
#770 [21:13] <DiamondHoeOpPlzNerf> brb
#771 [21:13] <mattym> DiamondHoeOpPlzNerf, What is all the extra stuff after the normal cmd?
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#774 [21:14] <clicky> It says that my ip could not be checked
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#776 [21:14] <mel> hi i downloaded a texture pack that was outdated and now I can't open mc to play
#777 [21:14] <clicky> "Could not check the status of 24.242.198.241"
#778 [21:15] <mattym> ??> mel win/reinst
#779 [21:15] <Absol> mel: You may need to reinstall the locally installed files that Minecraft puts into place.
#780 [21:15] <Absol> mel: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#781 [21:15] <mattym> ??> clicky mp/server-setup
#782 [21:15] <Absol> clicky: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#783 [21:15] <mattym> clicky, Make sure you have gone through all the instructions and steps on the site Absol linked.
#784 [21:16] <Lia> keep getting this error io.netty.abstractchannel$annotatedconnectexception on a lan server
#785 [21:16] <clicky> Alright, thank you!
#786 [21:16] <mattym> Lia, What is the full exact error?
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#789 [21:16] <mattym> DiamondHoeOpPlzNerf, Not sure if you saw my last question.
#790 [21:16] <Lia> io.netty.abstractchannel$annotatedconnectexception no further information is the full error
#791 [21:16] <DiamondHoeOpPlzNerf> (back, connection dropped so I reloaded in) There isn't anything after the paste
#792 [21:17] <mattym> DiamondHoeOpPlzNerf, What is all the extra stuff after the normal cmd?
#793 [21:17] <DiamondHoeOpPlzNerf> That's literally all it gave me.
#794 [21:18] <mattym> DiamondHoeOpPlzNerf, No I mean, in the output you gave me, there is a bunch of extra stuff in the command you entered.
#795 [21:18] <Lia> sorry io.netty.abstractchannel$annotatedconnectexception network ins unreachable,no further information is the full error
#796 [21:18] <mel> I'm sorry I'm not quite understanding. When I press "play," the game loads and the Mojang white screen comes up but then promptly disappears and tells me that the game has crashed
#797 [21:18] <DiamondHoeOpPlzNerf> that's just the full directory path for the .jar file.
#798 [21:18] <mattym> mel, Do the instructions Absol wrote to you.
#799 [21:19] <mel> idk how im sorry
#800 [21:20] <mattym> DiamondHoeOpPlzNerf, Can you try putting it in a much less buried folder?
#801 [21:20] <mattym> Lia, Are you using the direct connect option?
#802 [21:21] <mel> like completely uninstall mc and reinstall it? I already deleted the texture pack from my computer files
#803 [21:21] <mattym> mel, No, follow the exact instructions Absol wrote.
#804 [21:21] <Lia> I've tried to but im not sure im doing it correctly
#805 [21:22] <mattym> Lia, Does the world not appear in the LAN/Multiplayer list when its open to LAN?
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#809 [21:23] <Lia> no and i cant figure out why so i thought if i tried the direct connect it would work but then i got that error message
#810 [21:23] <DiamondHoePlzNerf> (oh god disconnected again) Somehow it ran successfully but failed to create any files?
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#812 [21:23] <mattym> Lia, Ok, are you currently using your Public/External IP in that direct connect option?
#813 [21:24] <mattym> Lia, Because it looks like thats whats causing the problem.
#814 [21:24] <mel> i did windows r and it just logged me out of here
#815 [21:24] <mel> no place to enter %AppData%
#816 [21:24] <mattym> mel, Click on an empty spot of your desktop then try again.
#817 [21:25] <DiamondHoePlzNerf> This is the new output log: https://paste.ubuntu.com/p/2wh5ySxPDk/
#818 [21:26] <mattym> DiamondHoePlzNerf, It made no new files in your /servertest dir?
#819 [21:26] <mel> nothing, im on a mac btw so I'm pressing the command key right
#820 [21:26] <DiamondHoePlzNerf> nope.
#821 [21:26] <mattym> ??> mel mac/reinst
#822 [21:26] <Absol> mel: You may need to reinstall the locally installed files that Minecraft puts into place.
#823 [21:26] <Absol> mel: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#824 [21:26] <DiamondHoePlzNerf> actually I might try to use sudo instead
#825 [21:26] <DiamondHoePlzNerf> should help with what seems to be a permissions problem
#826 [21:26] <mattym> DiamondHoePlzNerf, Seems so, give it a try
#827 [21:27] <mel> I feel awful for troubling you but what are the locally installed files
#828 [21:28] <mel> also what is a terminal
#829 [21:28] <mattym> mel, It doesnt really matter, that script will handle it all for you.
#830 [21:28] <Lia> I made sure i used my public ip and now its giving me a different error message io.netty.abstractchannel$annotatedconnectexception connection timed out,no further information is the full error
#831 [21:28] <DiamondHoePlzNerf> the errors went away but the files still weren't created. I might try to run it in a folder without a \ in it's name, as that seems to mess up a lot of the apps I come by.
#832 [21:28] <mattym> mel, Finder -> Applications -> Utilities -> Terminal.app
#833 [21:30] <mattym> DiamondHoePlzNerf, Well yeah, in most coding and computer languages \ means ignore whatever comes after
#834 [21:31] <mattym> Lia, As I said, public IP is whats causing the issue. LAN games wont broadcast to it.
#835 [21:31] <mel> oh okay thank you, i just pasted "curl -L https://git.io/rmc | sh" into the terminal
#836 [21:31] <mel> thats it?
#837 [21:31] <mattym> mel, Yes just press enter
#838 [21:31] <DiamondHoePlzNerf> seems to give results same to the two on the root directory folder. No files created.
#839 [21:32] <mattym> Lia, Make sure you are connecting to the HOSTIP:PORT where the Host IP is the internal router provided IP of the computer running the world and the port is the one it showed when it started
#840 [21:32] <mel> i pressed enter, terminal typed a bunch of things, reopened minecraft and it is still crashing
#841 [21:33] <mattym> DiamondHoePlzNerf, Any weird parental control software on the PC, or any settings that would mess with permissions?
#842 [21:33] <DiamondHoePlzNerf> Doesn't seem so. Get Info tells me that I can write to this folder.
#843 [21:34] <mattym> mel, Did the game re-download a bunch of stuff when you started it?
#844 [21:34] <mattym> DiamondHoePlzNerf, Is the last output you gave still about the same as what it says now?
#845 [21:35] <DiamondHoePlzNerf> Looks like it.
#846 [21:35] <mel> no, what happens is I press "play", it takes me the usual route of the white mojang screen, then it says java quit unexpectedly
#847 [21:36] <mattym> mel, If it didn't re-download stuff after hitting the Play button, then the script may not have worked
#848 [21:36] <mattym> mel, Do you know if you had previously changed your game directory setting?
#849 [21:37] <Lia> I still got a connection timed out error what could cause the world to not show up because it usually does
#850 [21:37] <mattym> Lia, Are you currently in the chat on the Host computer, or another?
#851 [21:37] <mel> the only thing i did was upload an outdated texture pack and tried to use it, then my game crashed and here i am
#852 [21:37] <mel> it was for 1.12 i think
#853 [21:38] <Lia> im not on the host but i have it right here
#854 [21:38] <mattym> mel, Can you try the terminal command again.
#855 [21:38] <mel> okay
#856 [21:38] <mattym> Lia, Can you join the chat on it, I need you to follow some instructions on the Host computer.
#857 [21:38] <mattym> mel, After you enter it, give it some extra time just in case.
#858 [21:38] <Lia> ok
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#861 [21:39] <mel> idk if it matters but the terminal is saying "already uninstalled, please try starting the game" so I'll try to open mc again
#862 [21:39] <Lia> ok i switched computers
#863 [21:40] <mel> im including the "sh" at the end of that command right
#864 [21:40] <mattym> ??> Lia tools/hjt
#865 [21:40] <Absol> Lia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#866 [21:40] <mattym> mel, Yes
#867 [21:40] <Absol> Lia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#868 [21:41] <mel> java is still quiting, game crashed
#869 [21:41] <mattym> DiamondHoePlzNerf, I am not 100% familiar with Macs, but the $ after your user in the command is something that it adds in terminal and not part of the actual username right?
#870 [21:41] <mattym> mel, Are you using the official launcher?
#871 [21:41] <mel> i did what you told me earlier with utilities and such
#872 [21:42] <mattym> mel, The official Minecraft launcher from minecraft.net
#873 [21:42] <DiamondHoePlzNerf> It's the beginning. character for typing the command in BASH. It's not a part of the command.
#874 [21:43] <mel> I mean, I'm not going online. Should i be?
#875 [21:43] <mattym> mel, Thats not what I am asking.
#876 [21:44] <mattym> mel, To try and start the game, are you using the official game launcher provided by Mojang.
#877 [21:44] <mel> Oh yes of course
#878 [21:45] <mattym> DiamondHoePlzNerf, Can you try instead of using java -jar, use the fullPathToJava -jar
#879 [21:45] <mattym> DiamondHoePlzNerf, It may be picking up the very old Java 6 Macs install by default
#880 [21:47] <Lia> https://paste.ubuntu.com/p/d9TY5RWDws/
#881 [21:47] <mel> I honestly didn't do anything out of the ordinary besides download a texture pack (that was out of date) and try to use it
#882 [21:48] <mattym> Lia, The McAfee firewall is known to cause connection problems. You will need to uninstall it.
#883 [21:48] <mattym> ??> Lia av/mcafee/uninstall
#884 [21:48] <Absol> Lia: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#885 [21:48] <mattym> mel, Yeah, the issue you are describing is one usually caused by malware when its on Windows.
#886 [21:48] <mattym> mel, On a Mac, I am not even sure how to check for that stuff.
#887 [21:49] <DiamondHoePlzNerf> Because I didn't know the full path to Java 8, I just double-clicked on the .jar and it worked! After doing the EULA thing, it started generating the world and I think it works now. Thanks for your help +mattym!
#888 [21:49] <mel> i appreciate you helping but i feel like im stumped
#889 [21:49] <mattym> mel, One sec
#890 [21:50] <mel> okay
#891 [21:50] <mattym> mel, I am fairly certain most of these dont even exist on Mac, but check this list https://minecraftirc.net/support-articles/known-incompatible-software/
#892 [21:50] <mattym> mel, If you have any of the things listed there, check the nots for what to do.
#893 [21:50] <mel> ok
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#897 [21:58] <mel> okay i didnt have any of those softwares, at least that im aware of
#898 [21:59] <mattym> mel, You said you manually removed the problematic texture pack right?
#899 [21:59] <mel> yes
#900 [21:59] <mattym> mel, So you know how to get to the .minecraft folder?
#901 [21:59] <mel> however i think it's still in the resource pack folder, which I cant access without getting into "options"
#902 [22:00] <mel> no but i can try
#903 [22:00] <mattym> mel, OK one moment
#904 [22:00] <mattym> ??> mel mac/.minecraft
#905 [22:00] <Absol> mel: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#906 [22:01] <mattym> mel, Once you are there let me know.
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#908 [22:04] <Lia> Deleting Mcafee didnt fix the issue
#909 [22:04] <mattym> Lia, You may also need to disable the default Windows Firewall.
#910 [22:05] <mel> what's the go menu, i cant find library
#911 [22:05] <Lia> THey are on both computers
#912 [22:05] <mattym> mel, In the finder app
#913 [22:05] <mattym> mel, Just put the text Absol provided in the 'address bar'
#914 [22:08] <mel> no library
#915 [22:08] <mel> no application support, that i can find
#916 [22:08] <mattym> mel, They are I believe hidded
#917 [22:09] <mel> i literally searched them and check in each category (applications, desktop, downloads, etc)
#918 [22:09] <mattym> mel, Which is why you need to put the full path Absol provided into the address bar
#919 [22:09] <mel> i put in the "/Library/Application Support/minecraft" and got nothing
#920 [22:11] <Lia> If its not a firewall issue what else would cause the world to not show up in the multiplayer menu
#921 [22:11] <mattym> Lia, Are you on a home network connection?
#922 [22:11] <mattym> mel, You missed the ~
#923 [22:12] <Lia> Both of our laptops are connected to our wifi and we have the lan cord plugged in to both computers
#924 [22:12] <mel> sorry, still nothing
#925 [22:13] <mel> i just tried pasting it in the terminal and got nothing either
#926 [22:13] <mattym> mel, Then as far as Macs go, I am out of ideas. If you can find another way to get to that folder, you can remove the file from the resource pack folder without needing to go into the game.
#927 [22:14] <mattym> Lia, And its a home network, not school/work/other?
#928 [22:14] <mel> do you think uninstalling minecraft and then reinstalling it from minecraft.net would solve anything?
#929 [22:14] <Lia> yah its a home network
#930 [22:16] <mattym> mel, No
#931 [22:16] <mel> dang.
#932 [22:16] <mattym> mel, That would just reinstall the launcher, it does not touch the game files themselves
#933 [22:17] <mel> i'll keep looking
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#935 [22:21] <Floura> Hello?
#936 [22:21] <Floura> Hello?
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#938 [22:25] <mel> terminal says "INFO:GameCallbacks.cpp(199)] launcher/monitor (Process Monitor) fatal Process crashed with exit code 6"
#939 [22:25] <mattym> ??> mel launcher/log
#940 [22:25] <Absol> mel: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#942 [22:34] <mel> https://paste.ubuntu.com/p/mJnH3Pxyj7/plain/
#943 [22:34] <mel> i did the thing
#944 [22:35] <mattym> mel, Have you tried searching the computer for the packs file name?
#945 [22:35] <mel> yeah
#946 [22:36] <mattym> mel, Ok lets check something.
#947 [22:36] <mattym> mel, Open the Minecraft launcher, go to the Launch Options tab.
#948 [22:37] <mattym> mel, Click the option that says Latest Release
#949 [22:37] <mel> okay
#950 [22:37] <mattym> mel, Then copy what it says in the box next to Game Directory to the chat here. If you see nothing there, turn the option on first.
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#953 [22:38] <mel> "/Users/Melanniiee/Library/Application Support/minecraft"
#954 [22:38] <Saladin1980> Hello all, i know they are swamped. What is the estimated time for a response from an contact page?
#955 [22:39] <mel> it's not letting me send it here
#956 [22:39] <Saladin1980> not getting the reset email to my email address
#957 [22:39] <mattym> mel, Can you try getting to that folder
#958 [22:39] <Lia> Hi im back i still cant get the world to show up and direct connect gives me the same connection took to long error
#959 [22:40] <mattym> Saladin1980, There is currently no estimate due to the large volume of support requests.
#960 [22:40] <mattym> Saladin1980, The support page lets you know what day they are currently working on.
#961 [22:40] <mel> oh boy, its the library to minecraft thing
#962 [22:41] <Saladin1980> ok, thanks. shall hope all are simple fixes:) Yea they are still working on 26th from 2 days ago when i checked:(
#963 [22:41] <mel> i can get into the resource pack folder, bad news is i cant click anything
#964 [22:41] <mattym> Lia, Try doing the following instructions on both computers.
#965 [22:41] <mattym> ??> Lia av/adwcleaner
#966 [22:41] <Absol> Lia: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#967 [22:41] <Absol> Lia: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#968 [22:41] <mel> i literally an see the bad pack
#969 [22:41] <mel> can*
#970 [22:41] <mattym> mel, Can you try deleting the whole resource pack folder?
#971 [22:42] <mel> done
#972 [22:42] <mel> I'm gonna try pressing play again
#973 [22:42] <mattym> mel, Yeah give it a go
#974 [22:43] <mel> YES thank you so much for your patience in helping me
#975 [22:43] <mel> it went through
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#979 [22:46] <Shaadowfox949> hello
#980 [22:48] <Shaadowfox949> I have payed $36 dollars tonight to get Minecraft to play with my friends and it wont work on my pc. The Microsoft store wouldn't let me buy the game un Canada until literally right now and I am not paying another $34 dollars to get it again for windows 10. Any idea how I can call someone to talk about this matter with?
#981 [22:48] <mattym> Shaadowfox949, Which version did you buy?
#982 [22:49] <Shaadowfox949> I bought the pc version of the game
#983 [22:49] <mattym> Shaadowfox949, What happens when you try to run it?
#984 [22:50] <Shaadowfox949> it crashes every time even when I try to set it to open with Java
#985 [22:50] <mattym> ??> Shaadowfox949 launcher/log
#986 [22:50] <Absol> Shaadowfox949: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#987 [22:51] <Shaadowfox949> ok brb
#988 [22:53] <Shaadowfox949> it still will not work and I cant get the online options either
#989 [22:53] * Julienopk [webchat@d64-180-194-241.bchsia.telus.net] has joined #minecrafthelp
#990 [22:53] <Julienopk> hello!
#991 [22:53] <Shaadowfox949> hi
#992 [22:53] <mattym> Shaadowfox949, I need the log output the instructions tell you to make.
#993 [22:53] <Julienopk> I am having troubles logging into my mojang account as it is on an email that I do not use anymore and I have forgotten the password
#994 [22:54] <mattym> ??> Julienopk account/send-email
#995 [22:54] <Absol> Julienopk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#996 [22:54] <Absol> Julienopk: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#997 [22:54] <Julienopk> okay
#998 [22:55] <Julienopk> i may not be able to find any transaction ID though, i bought the game back in 2013 i think
#999 [22:55] <mattym> ??> Julienopk account/trans-id
#1000 [22:55] <Absol> Julienopk: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1001 [22:55] <Shaadowfox949> did that work?
#1002 [22:56] <Julienopk> thank you i will try
#1003 [22:56] <mattym> Julienopk, Check that link Absol gave, if you still cannot find it after that, ask for an alternative method of verification.
#1004 [22:56] <mattym> Shaadowfox949, You need to provide the link to it.
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#1006 [22:57] <Lia> i did the scan and restarted my computer now what should i do
#1007 [22:57] <Shaadowfox949> you want my transaction ID number?
#1008 [22:57] <mattym> Shaadowfox949, No
#1009 [22:57] <Shaadowfox949> the link??
#1010 [22:57] <mattym> Shaadowfox949, The link the log output instructions show you how to create
#1011 [22:58] <mattym> Shaadowfox949, To the paste site with the log info.
#1012 [23:00] <Lia> Absol i did the scan and restarted my computer now what should i do
#1013 [23:01] <mattym> Lia, Try the LAN connection again.
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#1017 [23:05] <Shaadowfox949> verifying the account has been more stressful then getting it to work. Sorry im just going to email them and try to get my money back
#1018 [23:05] <mattym> Shaadowfox949, Thats not the instructions you were given
#1019 [23:05] <mattym> ??> Shaadowfox949 launcher/log
#1020 [23:05] <Absol> Shaadowfox949: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1021 [23:05] <mattym> Shaadowfox949, Get the link to the paste page they instruct you to create.
#1022 [23:06] <Shaadowfox949> I keep trying to verify the account and it keeps sending me emails and I verify it then it sends me another email to verify it
#1023 [23:06] <Shaadowfox949> Ill try it again but its not working
#1024 [23:06] <mattym> Shaadowfox949, Verify what?
#1025 [23:06] <Shaadowfox949> The account it gets me to make
#1026 [23:06] <mattym> Shaadowfox949, You were not instructed to do anything account related
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#1039 [23:07] <Shaadowfox949> no even to get the link made so I can post it here it makes me make an account with the ubuntu website
#1040 [23:07] <mattym> Shaadowfox949, No it does not.
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#1042 [23:07] <mattym> Shaadowfox949, Make sure you follow the directions exactly
#1043 [23:07] <mattym> Shaadowfox949, There is no need to make an account there.
#1044 [23:08] <Shaadowfox949> ok hold on
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#1046 [23:10] <Shaadowfox949> https://paste.ubuntu.com/p/fbg6RJh6kM/
#1047 [23:11] <Lia> Thanks for all the help the scans fixed the issue
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#1049 [23:11] <mattym> ??> Shaadowfox949 win/dxdiag
#1050 [23:11] <Absol> Shaadowfox949: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1053 [23:17] <Shaadowfox949> Sorry I left my accident
#1054 [23:17] <Shaadowfox949> https://paste.ubuntu.com/p/sFbKPHf6qg/
#1055 [23:17] <mattym> Shaadowfox949, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1056 [23:17] <Shaadowfox949> ok thank you
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