#1 [00:09] * FakeMrBeast12424 [webchat@dsl.49.151.118.149.pldt.net] has joined #minecrafthelp
#2 [00:10] <FakeMrBeast12424> my game keep crashing
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#11 [02:56] <daniela> hola
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#14 [04:29] <Raivuss> I do not have access to e-mail
#15 [04:30] <Raivuss> how do I get back access to my account?
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#18 [04:35] <Raivuss> I do not have access to e-mail
#19 [04:35] <Raivuss> how do I get back access to my account?
#20 [04:50] <Raivuss> What?
#21 [05:00] * Zoltan046 [webchat@143.179.98.177] has joined #minecrafthelp
#22 [05:01] <Zoltan046> Heey, i have a problem: cant login because forgot password and old email is no longer in use. contacted mojang about 2 weeks ago. didnt get a response, any ideas? really wanna play again.
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#25 [05:20] <waseem> hi
#26 [05:20] * TLost [webchat@172.58.27.103] has joined #minecrafthelp
#27 [05:20] <waseem> i cant log in on the launcher and mojang.com and im sure the password and email is correct 100%
#28 [05:21] <waseem> and when i go to reset my password they dont send me any password reset request please help
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#32 [05:24] <waseem> HELLO
#33 [05:24] <waseem> can someone help me please
#34 [05:25] <waseem> PLEAAAAAAAASEEEE
#35 [05:25] <waseem> anyone hellpppp
#36 [05:25] <Andrio> waseem, did you check your spam folder?
#37 [05:29] <Andrio> ??< account/send-email
#38 [05:29] <Andrio> Raivuss, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#39 [05:29] <Andrio> Zoltan046, they will need longer than that at the moment because of the holidays
#40 [05:30] <Andrio> Zoltan046, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#42 [05:41] <waseem> how i can check my spam folder Andrio
#43 [05:41] <Andrio> waseem, usually through your email client or your provider's web app
#44 [05:43] <waseem> how
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#47 [07:01] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#48 [07:13] * Nabil [webchat@pD953E7D0.dip0.t-ipconnect.de] has joined #minecrafthelp
#49 [07:13] <Nabil> Hello?
#50 [07:14] <Greymagic27> Nabil, Hi!
#51 [07:14] <Greymagic27> What's the issue?
#52 [07:14] <Nabil> Reactivate my Minecraft Account
#53 [07:14] <Nabil> you still there?
#54 [07:15] <Nabil> Greymagic27
#55 [07:16] <Nabil> Anyone here?
#56 [07:16] <Andrio> Nabil, what happened to it?
#57 [07:17] <Nabil> i was gone with my Mother and my Cousin logged in my PC and Deactivate my Minecraft Account i don't know what just happend
#58 [07:17] <Nabil> how can i reactivate it?
#59 [07:18] <Nabil> i don't know ;(
#60 [07:18] <Andrio> Nabil, what was the username?
#61 [07:20] <Nabil> my Minecraft Name?
#62 [07:21] <Andrio> Nabil, yes
#63 [07:23] <Nabil> FakeNyli
#64 [07:23] <Nabil> Andrio
#65 [07:24] <Nabil> FakeNyli was my Minecraft Name
#66 [07:24] <Andrio> Nabil, can you log in at https://account.mojang.com/ ?
#67 [07:25] * idk [webchat@cpe-101-185-46-57.sb02.sa.asp.telstra.net] has joined #minecrafthelp
#68 [07:25] <Nabil> i try now
#69 [07:25] <Nabil> no dosen't work
#70 [07:26] <Nabil> Andrio
#71 [07:26] <Andrio> Nabil, can you reset your password?
#72 [07:26] <idk> i have bought minecraft java edition on my apple mac can i play and download the windows 10 version on my mac to be able to play with friends on xbox
#73 [07:27] <CapFan67> idk, Did you purchase Java Edition before October 21st, 2018?
#74 [07:27] <Andrio> well, you cannot run the Windows 10 Edition on a Mac
#75 [07:27] <idk> yes
#76 [07:28] <idk> so what can i do ? Andrio
#77 [07:28] <CapFan67> idk, You'd need to dual boot to Windows 10 as an OS in order to play Windows 10 Edition. To the best of my knowledge, you can't emulate Windows 10 store apps.
#78 [07:29] <idk> CapFan67 how do i do that and is it safe for my laptop
#79 [07:30] <Nabil> no Andrio
#80 [07:30] <Nabil> dosen't work
#81 [07:30] <Nabil> to reset my Password
#82 [07:30] <Andrio> ??> Nabil account/send-email
#83 [07:30] <Absol> Nabil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#84 [07:30] <Absol> Nabil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#85 [07:31] <CapFan67> idk, Many models support Boot Camp and Windows 10. I personally am not a mac expert. I strongly suggest having a friend who's highly familiar with Boot Camp help you set it up.
#86 [07:32] <CapFan67> idk, That may not have been clear. I'm not strongly suggesting you use Boot Camp. ...I am only strongly recommending that you seek expert help if you choose that path.
#87 [07:32] <Nabil> Andrio Absol i tryed that too Dosen't work
#88 [07:32] <idk> CapFan67 ok thank you, so if i set it up "boot camp" and it works do i have to pay for the mojang version again ? even though i already bought the game for java
#89 [07:33] <Andrio> Nabil, what mapes you think it doesn't work?
#90 [07:33] <Andrio> makes*
#91 [07:34] <Nabil> i tryed that with Send Email
#92 [07:34] <CapFan67> idk, If you purchased Java Edition prior to October 2018, your mojang account includes a free Windows 10 Edition license. Log into https://account.mojang.com/me to redeem your license. Be prepared to associate your license with a Microsoft/XboxLive Account.
#93 [07:34] <Nabil> i was Looking for an Tutorial now but there was no one
#94 [07:34] <Andrio> Nabil, you used the form, right?
#95 [07:34] <Nabil> what form?
#96 [07:35] <Andrio> Nabil, the one Absol gave you
#97 [07:35] * idk [webchat@cpe-101-185-46-57.sb02.sa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#98 [07:37] <Nabil> https://help.mojang.com/customer/portal/emails/new this?
#99 [07:37] <Andrio> Nabil, yes
#100 [07:44] * delboy2019 [webchat@5ad18c21.bb.sky.com] has joined #minecrafthelp
#101 [07:45] <Nabil> yes
#102 [07:45] <Nabil> i tryed that too
#103 [07:45] <Nabil> Andrio
#104 [07:45] <delboy2019> Hello. I recently bought an XBox One for my son. I was surprised at the complete lack of documentation, but have been trying to work things out! I think I have done the right thing in setting up a Family account and adding my son to it as well as myself. Games are loaded into the main account and shared to family members - I was under the impressio
#105 [07:45] <delboy2019> n this was the best way to set it up. And of course any payments will be made via my account. I had bought some add-ons as my son is a keen user of Minecraft. The other day we downloaded the Starter Pack and the Creators Pack (can send the codes if you need them). However they are nowhere to be seen in my son's account. I have seen comments online
#106 [07:45] <delboy2019> that if the Packs are downloaded to the main account they can only be used in that account, which makes no sense and I hope it isn't true. If it is true (and that would be contrary to the normal way of loading games) then why was this not mentioned on the code card or during the install process? At the moment I feel I have been cheated if my son ca
#107 [07:45] <delboy2019> n't use the Packs we bought, and I have a very unhappy child.
#108 [07:45] <delboy2019> Can you tell me how we get the Packs to appear in my son's account? I don't play Minecraft so they are no use in my account. If need be can I remove them and reinstall them? Can you cancel them and send new codes? Please help, my son is upset, and I am confused by the whole thing! Yhanks.
#109 [07:45] * Absol kicked delboy2019 from #minecrafthelp (Reason: elboy2019 :Stop spamming)
#110 [07:46] <Andrio> Nabil, when?
#111 [07:47] <Nabil> like 25 - 30 Minutes Ago?
#112 [07:47] <Nabil> didn't work
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#116 [08:02] * Nabil [webchat@pD953E7D0.dip0.t-ipconnect.de] has joined #minecrafthelp
#117 [08:03] <Nabil> My Pc just got Crashed... Andrio
#118 [08:03] * Nabil [webchat@pD953E7D0.dip0.t-ipconnect.de] has quit. (Client Quit)
#119 [08:05] * Nabil [webchat@pD953E7D0.dip0.t-ipconnect.de] has joined #minecrafthelp
#120 [08:05] <Nabil> i hate my Computer
#121 [08:05] <Nabil> Andrio so ok 25 - 30 Minutes Ago
#122 [08:06] <Nabil> what should i do now?
#123 [08:07] <Nabil> Andrio?
#124 [08:07] <Andrio> Nabil: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#125 [08:07] <CapFan67> Nabil, The support page that you claim to have used sends a support request email to Mojang. It'll be a few weeks before you get a response (not a few minutes).
#126 [08:08] <Nabil> oh
#127 [08:08] <CapFan67> Nabil, Here's the short story: Andrio tried to help with the obvious technical issues, but you seem to have an account issue that *only* Mojang can solve. We can direct you to help pages, but since we're not Mojang, we can't solve your issue.
#128 [08:08] <Nabil> ok
#129 [08:09] <Nabil> i'm gonna Comeback here when i don't get the Response in a Few Weeks
#130 [08:10] <CapFan67> Nabil, We'll be helpless to do anything but direct you back to Mojang, but will see you then.
#131 [08:11] <CapFan67> Nabil, Use the link that Absol just provided to keep an eye on the requests Mojang is currently processing. When it advances past the day you submitted your request, you should see a response from Mojang in your email.
#132 [08:12] <Andrio> Nabil, did you get a confirmation email?
#133 [08:14] <Nabil> From the Mojang Email i send?
#134 [08:14] <Nabil> Andrio
#135 [08:14] <Andrio> Nabil, yes
#136 [08:15] <Nabil> wait i go check...
#137 [08:18] <Nabil> that?
#138 [08:18] <Nabil> like Automatic Reply and that?
#139 [08:18] <Andrio> Nabil, yes
#140 [08:19] <Nabil> yes
#141 [08:19] <Nabil> This is an automatic reply to let you know that we have received your support
#142 [08:19] <Nabil> request, do not respond to this email. We will get back to you as soon as
#143 [08:19] <Nabil> possible, and there is no need to submit another ticket. To learn about our
#144 [08:19] <Nabil> that?
#145 [08:19] <Andrio> Nabil, yes, ok
#146 [08:20] <Nabil> I'm back in a few Weeks
#147 [08:20] <Nabil> have an Nice Day!
#148 [08:20] <Andrio> o/
#149 [08:33] * waseem [webchat@5.45.138.212] has joined #minecrafthelp
#150 [08:33] <waseem> can you help me
#151 [08:33] <Greymagic27> waseem, Sure! What's the issue?
#152 [08:36] <waseem> I cant log in on minecraft launcher and mojang.com and minecraft.com and im sure my password and my email is correct 100% and
#153 [08:36] <waseem> yesterday i just changed my name and joined hypixel then i closed my launcher then open it again and thats happened
#154 [08:36] <Greymagic27> Does it give any error when you try?
#155 [08:37] <waseem> error with what
#156 [08:37] <Greymagic27> When you try to login, does it say anything?
#157 [08:37] <waseem> yes
#158 [08:37] <Greymagic27> What does it say?
#159 [08:37] <waseem> Login failed. Invalid username or password.
#160 [08:38] <Greymagic27> Have you tried resetting your login details?
#161 [08:38] <waseem> i tried to change my password but they dont send any links to reset it
#162 [08:38] <Greymagic27> Alright, In that case you'll need to contact mojang:
#163 [08:38] <Greymagic27> ??> waseem mojang/email
#164 [08:38] <Absol> waseem: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#165 [08:38] <waseem> i did
#166 [08:38] <Absol> waseem: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#167 [08:38] <waseem> i did
#168 [08:38] <Greymagic27> Alright, You need to wait for a reply then
#169 [08:39] <waseem> they replied and sent me this
#170 [08:39] <waseem> link
#171 [08:40] <Greymagic27> Well we can't help with account issues, I can give you some information on why you might not be reciving mojang emails to reset your password
#172 [08:40] <waseem> give me
#173 [08:40] <Greymagic27> ??> waseem account/email-missing
#174 [08:40] <Absol> waseem: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#175 [08:40] <Absol> waseem: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#176 [08:40] <waseem> is my account got hacked or something like this ?
#177 [08:41] <Greymagic27> If it did, all I can tell you to do is contact mojang again
#178 [08:41] <waseem> okay
#179 [08:41] <waseem> thanks :(
#180 [08:41] <Greymagic27> Your welcome, Good luck
#181 [08:41] <waseem> i wish
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#184 [09:02] * philippa [webchat@030-104-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#185 [09:02] <philippa> i have recently bought minecraft java.
#186 [09:02] <philippa> however i want to change this to minecraft windows 10
#187 [09:02] <philippa> please help me to do this?
#188 [09:02] <Greymagic27> philippa, Sure, Do you need help getting a refund?
#189 [09:03] <philippa> yes that would be ok if that's the only way to do it?
#190 [09:03] <Greymagic27> ??> philippa account/refund
#191 [09:03] <Absol> philippa: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#192 [09:03] <philippa> can I not just switch from java to windows 10 without re-funding and re-buying?
#193 [09:04] <Greymagic27> You can, but you can get the money back that you spent on java if you do the refund steps. Windows 10 and java edition are different so you have to pay for them seperatly
#194 [09:05] <philippa> ok
#195 [09:05] <philippa> so i can do the refund steps on the link you sent?
#196 [09:05] <philippa> thanks
#197 [09:05] <Greymagic27> Yea
#198 [09:07] <philippa> it just leads me to the usual customer support contact form
#199 [09:08] <philippa> is this the correct place to follow the refund steps or is there another contact page I should be filling in?
#200 [09:08] <Greymagic27> No, You need to contact them and ask for a refund
#201 [09:08] <philippa> ok thanks
#202 [09:08] <philippa> but they don't usually reply to emails via this contact form that is the problem!
#203 [09:08] <philippa> I have filled it in b4 and still have had no reply
#204 [09:08] <philippa> but can try again....
#205 [09:08] <philippa> \
#206 [09:08] <Greymagic27> They reply to whatever email you've put in the form
#207 [09:09] <philippa> i get an automatic reply but it says because of holidays they will reply slower than usual...
#208 [09:09] <philippa> but i have waited for more than a week now and still no reply
#209 [09:09] <Greymagic27> Yea, Check this: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#210 [09:09] <philippa> ok
#211 [09:20] * Lormell [webchat@cpc81203-farn9-2-0-cust418.6-2.cable.virginm.net] has joined #minecrafthelp
#212 [09:21] <Lormell> Hi everyone, I purchased Minecraft back in 2011 and have tried logging on the other week after a very long time and found that I couldn't log in with my original minecraft.net username and now need an email? Just tried migrating the account and apparently it's already migrated? I've submitted a support ticket to Mojang several days ago now and I ha
#213 [09:21] <Lormell> ven't had a response. Anyone have any idea what's going on?
#214 [09:22] <CapFan67> Lormell, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#215 [09:22] <Greymagic27> Lormell, The response times will be slow due to the holidays, check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#216 [09:23] <Lormell> Okay... but any ideas on the migration issue and how the account is already migrated?
#217 [09:37] <CapFan67> Lormell, If you didn't migrate your account, it sounds like someone has stolen your account. You'll need Mojang to help you sort that out.
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#225 [11:41] * Espercorn kicked Webchat_71945 from #minecrafthelp (Reason: ebchat_71945 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#226 [11:44] * flaype [webchat@el-84-91-216-4.netvisao.pt] has joined #minecrafthelp
#227 [11:46] <flaype> hello, when i loggin in the site or in the game it says i don't own the game. i have an email from paypal from 2013 saying i bought the game but lat year i played for a while and migrate and changed the email..
#228 [11:47] <CapFan67> flaype, Did you migrate, or did someone else migrate without your permission?
#229 [11:47] <flaype> i did
#230 [11:47] <flaype> when i played last year
#231 [11:49] <CapFan67> flaype, When you log into https://account.mojang.com/me what do you see? Do you see a section for Minecraft: Java Edition?
#232 [11:49] <flaype> it says gift card reedem code like i dont have the game
#233 [11:50] <CapFan67> flaype, Are you *sure* you're logging in with the Email you migrated to?
#234 [11:50] * riyon [webchat@cpc83469-wolv18-2-0-cust107.16-1.cable.virginm.net] has joined #minecrafthelp
#235 [11:50] <flaype> not 100% but is the only email i was using last year
#236 [11:51] <CapFan67> flaype, It might be worth trying your other email accounts. If not, you'll need to contact Mojang Customer Support:
#237 [11:51] <CapFan67> ??> flaype account/send-email
#238 [11:51] <Absol> flaype: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [11:51] <Absol> flaype: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#240 [11:51] <CapFan67> ??> flaype account/trans-id
#241 [11:51] <Absol> flaype: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#242 [11:51] <riyon> i need help
#243 [11:52] <CapFan67> riyon, What do you need help with?
#244 [11:54] <riyon> i have bought minecraft and put the code in and when i install it only lets me play the demo
#245 [11:54] <CapFan67> riyon, Are we talking about Java edition?
#246 [11:54] <riyon> yes
#247 [11:55] <CapFan67> riyon, Have you logged completely out of the launcher with the "Log out" button, then logged back in after making the purchase?
#248 [11:56] <riyon> thank you so much its worked now
#249 [11:56] <CapFan67> riyon, I'm glad to hear it's working. Enjoy!
#250 [12:03] * flaype [webchat@el-84-91-216-4.netvisao.pt] has quit. (Quit: webchat.esper.net)
#251 [12:15] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has joined #minecrafthelp
#252 [12:17] <Flqrian> I can not log in, because the email adres I used to use does not exist anymore.
#253 [12:20] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has quit. (Client Quit)
#254 [12:48] * Angel2 [webchat@85.136.219.233.dyn.user.ono.com] has joined #minecrafthelp
#255 [12:48] <Angel2> Hey i have a dubt
#256 [12:49] <Angel2> how i can get back my game from 3 years ago
#257 [12:49] <Angel2> dont know my account
#258 [12:50] <Angel2> and old portable pc is broken
#259 [12:50] <CapFan67> Angel2, You'll need to know *some* kind of identifying information such as Email or character name. Then you can contact Mojang Customer Support to regain control of your account.
#260 [12:51] <Angel2> if dont remember there is other way ?
#261 [12:51] <CapFan67> Angel2, If they don't know which account you're asking about, they'll have a hard time assisting you.
#262 [12:52] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has joined #minecrafthelp
#263 [12:52] <urielsalis> Angel2, if you go to the police station and say "I lost my car but I dont know the registration or a description of it", they cant help you
#264 [12:53] <Angel2> so if i want to play again i must pay 30 euro
#265 [12:53] <Flqrian> I can not log in because the email address I used to use does not exsist
#266 [12:53] <Angel2> but when i buy it it was 14,99
#267 [12:54] <Angel2> or something like that
#268 [12:56] * LiamAiton [webchat@bcdd5bde.skybroadband.com] has joined #minecrafthelp
#269 [12:57] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has quit. (Ping timeout: 190 seconds)
#270 [12:59] <LiamAiton> I made a post on reddit and minecraft forum trying to diagnose and fix the game crashes I've been having. Am I allowed to paste a link to that/those posts or not?
#271 [12:59] <urielsalis> LiamAiton, sure, but its better if you post your actual issue :P
#272 [13:01] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#273 [13:02] <Flqrian> I can not log in because the email address I used to use does not excist anymore
#274 [13:02] <urielsalis> Flqrian, contact your email provider and ask them to create it again
#275 [13:02] <urielsalis> Flqrian, it will be far easier
#276 [13:03] <CapFan67> LiamAiton, are you minimum_wage_effort?
#277 [13:04] <Flqrian> Yes, we tried already, but was deactivated. Not possible to activiteite
#278 [13:04] <urielsalis> ??> Flqrian account/send-email
#279 [13:04] <Absol> Flqrian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#280 [13:04] <Absol> Flqrian: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#281 [13:05] <urielsalis> CapFan67, username in paste.ubuntu.com matches
#282 [13:05] <urielsalis> ??> LiamAiton av/adwcleaner
#283 [13:05] <Absol> LiamAiton: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#284 [13:05] <Absol> LiamAiton: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#285 [13:06] <LiamAiton> I have the full version of mawlwarebytes
#286 [13:06] <LiamAiton> and I've run 2 cleaners to no avail
#287 [13:06] <Flqrian> Okay, thanks. We did already, but without Transaction ID. The Transaction is really necesarry?
#288 [13:07] <urielsalis> Flqrian, its your receipt
#289 [13:07] <urielsalis> ??> LiamAiton tools/hjt
#290 [13:07] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#291 [13:07] <Absol> LiamAiton: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [13:07] <Absol> LiamAiton: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [13:07] <LiamAiton> https://paste.ubuntu.com/p/zhj7C8YKV8/
#294 [13:08] <urielsalis> LiamAiton, thats the launcher log, read the instructions :P
#295 [13:08] <LiamAiton> damn sorry
#296 [13:08] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has joined #minecrafthelp
#297 [13:09] * Flqrian [webchat@ip51cc0ef9.speed.planet.nl] has quit. (Client Quit)
#298 [13:10] * isad [webchat@38-24-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#299 [13:11] <isad> hi i havent used my minecraft account in 4 or 5 years now and i am unable to get my username please help me how i can get it
#300 [13:11] * NelaLaveis [webchat@p549EB601.dip0.t-ipconnect.de] has joined #minecrafthelp
#301 [13:12] <CapFan67> isad, Your account is identified by your email address and your username (character name). You'll need to know at least one of the two.
#302 [13:13] <isad> i know my email and i changed my password but when i try to log in it says pasword incorrect and when it is succefull i have to mkigrate to a mojong account
#303 [13:13] * LiamAiton [webchat@bcdd5bde.skybroadband.com] has quit. (Quit: webchat.esper.net)
#304 [13:13] <CapFan67> isad, If you're unable to migrate your account (if you don't know your legacy character name), you'll need to contact Mojang Customer Support. I can provide a link if you need.
#305 [13:14] <isad> yes please that would be helpfull and ty for answering so quickly
#306 [13:14] <CapFan67> ??> isad account/send-email
#307 [13:14] <Absol> isad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#308 [13:14] <Absol> isad: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#309 [13:14] <CapFan67> ??> isad account/trans-id
#310 [13:14] <Absol> isad: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#311 [13:15] <isad> tyvm bolth of you
#312 [13:16] * isad [webchat@38-24-20-31.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#313 [13:17] * NelaLaveis [webchat@p549EB601.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#314 [13:22] * LiamAiton [webchat@bcdd5bde.skybroadband.com] has joined #minecrafthelp
#315 [13:23] <LiamAiton> Apologies I am back and have run the Malwarebytes scan and have hijackthis.exe open in front of me, how should I proceed I have forgotten the instructions.
#316 [13:25] <CapFan67> LiamAiton, The goal is to produce a report of running processes so we can look for known incompatible software. The summary is, run HJT as administrator, press scan and produce log, then paste the log to paste.ubuntu.com and provide us with the link.
#317 [13:25] <LiamAiton> okidoke will do
#318 [13:26] <LiamAiton> https://paste.ubuntu.com/p/vM7K74zrZh/
#319 [13:27] <CapFan67> LiamAiton, "Intel Security" is on that machine, which can prevent game file downloads, but shouldn't cause the issue you have now.
#320 [13:27] <CapFan67> LiamAiton, Did you have a change to toggle VBOs as I suggested in the reddit thread?
#321 [13:28] <LiamAiton> I am 99% certain VBO's is toggled
#322 [13:28] <LiamAiton> I will check
#323 [13:29] <CapFan67> LiamAiton, When I say toggle, I mean test it both true and false. some systems fail set to true, some fail set to false. Test both.
#324 [13:29] <LiamAiton> will do Cap
#325 [13:31] * Angel2 [webchat@85.136.219.233.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#326 [13:32] <LiamAiton> well I'll be damned
#327 [13:32] <CapFan67> LiamAiton, I hope not.
#328 [13:33] <LiamAiton> I could have sworn
#329 [13:33] <LiamAiton> could
#330 [13:33] <CapFan67> LiamAiton, Does that declaration imply that the game is working now?
#331 [13:33] <LiamAiton> have sworn
#332 [13:34] <LiamAiton> that I had checked that
#333 [13:34] <LiamAiton> it does imply that
#334 [13:34] <urielsalis> wait
#335 [13:34] <CapFan67> LiamAiton, Let me ask... Does it work as true or false?
#336 [13:34] <urielsalis> that was what I was going to ask
#337 [13:34] <LiamAiton> false
#338 [13:34] <urielsalis> because it will be forced to on in 1.14
#339 [13:34] <LiamAiton> I think someone swapped my laptop
#340 [13:34] <urielsalis> without a way to toggle it off
#341 [13:34] <CapFan67> LiamAiton, Thanks. ..that's very important to know.
#342 [13:34] <LiamAiton> I could have sworn it was off
#343 [13:34] <LiamAiton> thank you for all your help
#344 [13:34] <LiamAiton> merci
#345 [13:35] <LiamAiton> going to go build a giant cobblestone dick in celebration to the gods
#346 [13:35] <Absol> LiamAiton: Please keep it civil
#347 [13:35] * LiamAiton [webchat@bcdd5bde.skybroadband.com] has quit. (Quit: webchat.esper.net)
#348 [13:38] * Angel0 [webchat@85.136.219.233.dyn.user.ono.com] has joined #minecrafthelp
#349 [13:38] <Angel0> anyway where i can donwload and play this again
#350 [13:41] * Angel0 [webchat@85.136.219.233.dyn.user.ono.com] has quit. (Client Quit)
#351 [13:43] * cities7 is now known as cities
#352 [13:46] * Crystal|AFK [~Crystal@eris.the.sexiest.cat] has joined #minecrafthelp
#353 [14:05] * LostAlex [webchat@208-92-199-10.ip.ctc.biz] has joined #minecrafthelp
#354 [14:06] <LostAlex> hello I'm having trouble logging into a private minecraftserver
#355 [14:06] <mattym> LostAlex, What do you mean logging in?
#356 [14:07] <LostAlex> like i get an error message when I try to connect
#357 [14:07] <mattym> LostAlex, What is the full exact error?
#358 [14:07] <LostAlex> io.netty.channel.abstractchannel$annotatedconnectexception
#359 [14:08] <mattym> LostAlex, Is the problem on on that server?
#360 [14:08] <LostAlex> i dont think so because I was able to log onto this server before
#361 [14:08] <LostAlex> and others are able to get on
#362 [14:08] * xxbielrealxx [webchat@168.232.163.101] has joined #minecrafthelp
#363 [14:09] <mattym> LostAlex, Are you currently able to join other servers?
#364 [14:09] <LostAlex> yeah
#365 [14:09] <xxbielrealxx> help
#366 [14:09] <mattym> LostAlex, Are you on a home internet connection?
#367 [14:09] * xxbielrealxx [webchat@168.232.163.101] has quit. (Client Quit)
#368 [14:09] <LostAlex> not anymore
#369 [14:10] <LostAlex> I'm on the wifi at my housing
#370 [14:10] <mattym> LostAlex, So its a schools network?
#371 [14:10] <LostAlex> yeah
#372 [14:10] <LostAlex> well technically I live in private housing
#373 [14:10] <mattym> LostAlex, You will have to speak with the schools IT department then.
#374 [14:10] <LostAlex> hmmm okay
#375 [14:11] <LostAlex> thanks for the help
#376 [14:11] <LostAlex> I'll go ask them
#377 [14:32] * MrJoe [webchat@static-176-175-39-226.ftth.abo.bbox.fr] has joined #minecrafthelp
#378 [14:32] <MrJoe> Hi there
#379 [14:32] <MrJoe> I want help from a support member if its possible
#380 [14:39] <CapFan67> MrJoe, Hi. What do you need help with?
#381 [14:43] <MrJoe> Hi, With login
#382 [14:43] <MrJoe> I didnt receive any mail to reset my passwd
#383 [14:43] <CapFan67> MrJoe, Did you check your junk mail folders?
#384 [14:44] <MrJoe> Ye
#385 [14:44] <CapFan67> MrJoe, In that case, you'll need to contact Mojang Customer Support:
#386 [14:44] <CapFan67> ??> MrJoe account/send-email
#387 [14:44] <Absol> MrJoe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [14:44] <Absol> MrJoe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#389 [14:44] <CapFan67> ??> MrJoe account/trans-id
#390 [14:44] <Absol> MrJoe: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#391 [14:45] <MrJoe> I wait for 1 hour
#392 [14:45] * philippa [webchat@030-104-128-083.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#393 [14:45] <MrJoe> And i did the reset twice
#394 [14:45] <MrJoe> And i already send a mail to support
#395 [14:45] <CapFan67> MrJoe, When did you send the support email?
#396 [14:46] <MrJoe> 30mns
#397 [14:46] <MrJoe> i think
#398 [14:46] <CapFan67> MrJoe, Support response will take longer than that. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#399 [14:54] * dark [webchat@BSN-142-150-206.dynamic.siol.net] has joined #minecrafthelp
#400 [14:55] * dark [webchat@BSN-142-150-206.dynamic.siol.net] has quit. (Client Quit)
#401 [14:55] * Bxnnie [webchat@host81-146-57-187.range81-146.btcentralplus.com] has joined #minecrafthelp
#402 [14:56] <Bxnnie> I accidentally pressed enter to a username I was testing out and I hate it, could I get my old name back, I'm not waiting 30 days!!! x
#403 [14:57] <mattym> Bxnnie, You will need to wait the 30 days.
#404 [14:57] <CapFan67> Bxnnie, You'd need to email Mojang. I can provide a link. However, be aware that the response time will rival that wait time, and even then they're unlikely to change it for you.
#405 [14:58] <Bxnnie> I've already emailed, I do understand, its just very frustrating :(
#406 [15:02] * Bxnnie [webchat@host81-146-57-187.range81-146.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#407 [15:43] * DANTDM [webchat@115-188-172-58-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#408 [15:43] * Absol kicked DANTDM from #minecrafthelp (Reason: ANTDM :You are not him. Do not impersonate because it's terrible (#435))
#409 [15:49] * Fluffybumbum [webchat@75.79-160-185.customer.lyse.net] has joined #minecrafthelp
#410 [15:50] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#411 [15:52] <Fluffybumbum> Hi! I have an old Minecraft account from 2009. I haven't touched it since 2012-ish. I know the e-mail and account name it's registered to, but sadly the email is no longer accessible as it was an ISP email account, and that company doesn't exist anymore (AFAIK). I wrote Mojang support, but the wait time is very long (as you might expect). Just wond
#412 [15:52] <Fluffybumbum> ering if you guys figure there's a chance I can get this account back, or if I should just buy the game again
#413 [15:53] <mattym> Fluffybumbum, Did you include the Transaction-ID when you contacted them?
#414 [15:54] <Fluffybumbum> I don't have it - that's part of the problem
#415 [15:54] <Fluffybumbum> The only info I have is account name and the email
#416 [15:54] <Fluffybumbum> and an old forwarded PW reset email
#417 [15:54] <mattym> Fluffybumbum, If you didn't include it, then we cannot speculate on if they will be able to help or not.
#418 [15:54] * Tony [webchat@c-73-232-124-42.hsd1.tx.comcast.net] has joined #minecrafthelp
#419 [15:54] <Fluffybumbum> Alright. Is there any way to find it without having access to the email or account?
#420 [15:55] <mattym> Fluffybumbum, You will need to see how Mojang replies.
#421 [15:55] <Fluffybumbum> That's OK. Thanks a lot, my guy!
#422 [15:55] <Tony> i cant figure out what my old email was to migrate my account
#423 [15:56] <mattym> ??> Tony account/send-email
#424 [15:56] <Absol> Tony: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#425 [15:56] <Absol> Tony: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#426 [15:57] * Fluffybumbum [webchat@75.79-160-185.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#427 [15:58] * Tony [webchat@c-73-232-124-42.hsd1.tx.comcast.net] has quit. (Client Quit)
#428 [16:00] * Rontron3000 [webchat@dsl-dhcp-katytxxchrc-64-92-34-74.consolidated.net] has joined #minecrafthelp
#429 [16:02] <Rontron3000> So, about 2 years ago, I had a world on my Realm, and now that I've renewed the realm, it's gone. Is it possible to get it back?
#430 [16:03] <mattym> Rontron3000, I think they only keep them about a month after the subscription ends.
#431 [16:04] <Rontron3000> Oh alright, Thank you
#432 [16:04] <Rontron3000> Oh alright, Thank you
#433 [16:04] * Rontron3000 [webchat@dsl-dhcp-katytxxchrc-64-92-34-74.consolidated.net] has left #minecrafthelp
#434 [16:21] * MITOKING [webchat@c9114731.virtua.com.br] has joined #minecrafthelp
#435 [16:22] <MITOKING> Anyone know how to solve the kab_kab.lang download error problem ???
#436 [16:23] <mattym> ??> MITOKING error/download
#437 [16:23] <Absol> MITOKING: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#438 [16:24] <MITOKING> tkns absol
#439 [16:30] * MITOKING [webchat@c9114731.virtua.com.br] has quit. (Quit: webchat.esper.net)
#440 [17:11] * NelaLaveis [webchat@p549EB601.dip0.t-ipconnect.de] has joined #minecrafthelp
#441 [17:13] <NelaLaveis> Hello Can anyone help me? i have a little problem with starting the game
#442 [17:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#443 [17:15] * rhino688 [webchat@71-88-42-4.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#444 [17:15] <rhino688> everytime i start up minecraft it just crashes
#445 [17:18] * Lord_of_Life_ [~Lord@77.28.221.246] has joined #minecrafthelp
#446 [17:23] * rhino688 [webchat@71-88-42-4.dhcp.nwtn.ct.charter.com] has quit. (Quit: webchat.esper.net)
#447 [17:24] * Adrian [webchat@c-75-74-24-176.hsd1.fl.comcast.net] has joined #minecrafthelp
#448 [17:26] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#449 [17:26] <Adrian> Hello, I've been having issues trying to recover and old Minecraft account that I had. I don't remember if I bought the game before or after the migration period.
#450 [17:33] * Adrian [webchat@c-75-74-24-176.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#451 [17:36] * Pete [webchat@047-024-198-116.res.spectrum.com] has joined #minecrafthelp
#452 [17:36] <Pete> Hello
#453 [17:37] <Guest48360> Is anywhere there to help me?
#454 [17:38] <Guest48360> Hello?
#455 [17:38] * NelaLaveis [webchat@p549EB601.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#456 [17:39] <Guest48360> Im having trouble purchasing the game
#457 [17:41] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#458 [17:52] * Luca [webchat@c-73-145-132-232.hsd1.mi.comcast.net] has joined #minecrafthelp
#459 [17:53] <Luca> Hey
#460 [17:53] <Luca> I need assistance
#461 [17:53] <Luca> when I try to change my e-mail it says I need to contact support - why is this?
#462 [17:53] * Luca [webchat@c-73-145-132-232.hsd1.mi.comcast.net] has quit. (Client Quit)
#463 [17:55] * BAM5 [webchat@pool-71-115-151-228.syrcny.fios.verizon.net] has joined #minecrafthelp
#464 [17:59] <BAM5> Hey there, all I know is my old minecraft username (BAM5) and the original email address that I used to sign up. Apparently when I migrated (don't really remember doing this) I changed my email? I have no idea what the new email is and the email notifying me of the email change did not list the new email. I tried going to the password recovery page
#465 [17:59] <BAM5> and entering my other emails but I never received an email on those addresses. I've submitted a support ticket but it seems like I may have to wait quite a while to get help? Anything I can do in the meantime to get my account's email address?
#466 [17:59] * MinecraftMom [webchat@h18.49.188.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#467 [18:00] <MinecraftMom> I got Minecraft for my daughter for Christmas on her laptop. She has been playing with no problems until today it says it has a game crash and will not open. Does anyone know how to fix it?
#468 [18:01] <BAM5> Any error messages displayed?
#469 [18:02] <MinecraftMom> it says "the game crashed whilst initializing game"
#470 [18:02] <MinecraftMom> GLFW error 65542:
#471 [18:05] <BAM5> Does it say something about not supporting opengl?
#472 [18:05] <MinecraftMom> yes
#473 [18:05] <BAM5> Do you know how to update your graphics drivers?
#474 [18:06] <MinecraftMom> I have no idea what that means
#475 [18:06] <BAM5> Heheh, ok, you said it's a laptop, what model is it?
#476 [18:06] <MinecraftMom> HP
#477 [18:07] <BAM5> Mm hmmm, go on :P
#478 [18:07] <BAM5> Should say somewhere on it like "pavilion" or something like that
#479 [18:08] <MinecraftMom> HP Notebook 15
#480 [18:08] <mattym> ??> MinecraftMom win/dxdiag
#481 [18:08] <Absol> MinecraftMom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#482 [18:09] <mattym> BAM5, If you dont remember Migrating it yourself, it was likely hacked. That being the case, your only option is to wait on the reply for the support ticked you sent in.
#483 [18:10] <BAM5> +mattym It was like 5 years ago so I could have :P Thanks though!
#484 [18:14] * Christina [webchat@oh-71-54-92-195.dhcp.embarqhsd.net] has joined #minecrafthelp
#485 [18:16] <Christina> Hi so for about a week now my Minecraft gets stuck on the building terrain screen. I was wondering if you knew any way to fix it.
#486 [18:16] <mattym> ??> Christina launcher/log
#487 [18:16] <Absol> Christina: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#488 [18:18] * cwplaisted [webchat@ip72-208-169-66.ph.ph.cox.net] has joined #minecrafthelp
#489 [18:19] <Christina> https://paste.ubuntu.com/p/FG5TFpTwmm/
#490 [18:19] <mattym> Christina, Was that copied after the issue happened?
#491 [18:19] <Christina> Yes it was
#492 [18:20] <mattym> ??> Christina tools/hjt
#493 [18:20] <Absol> Christina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#494 [18:20] <Absol> Christina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#495 [18:21] <cwplaisted> Hey, so I have been logged out of my Minecraft account and I do not remember the password. I can not access the email connected to my Minecraft account and I sent Mojang an email but have not received an email to change the email address. It has been around 24 hours and I do not know what to do at this point.
#496 [18:22] <mattym> cwplaisted, When did you sent the email to Mojang?
#497 [18:22] <Christina> https://paste.ubuntu.com/p/CbCZNbhz6y/
#498 [18:23] <mattym> ??> Christina av/adwcleaner
#499 [18:23] <Absol> Christina: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#500 [18:23] <Absol> Christina: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#502 [18:25] * Christina [webchat@oh-71-54-92-195.dhcp.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#503 [18:25] <cwplaisted> I sent it at 5:05 yesterday.
#504 [18:26] <mattym> cwplaisted, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#505 [18:28] <cwplaisted> shoot, so when do you think i will hear back from them?
#506 [18:28] <mattym> cwplaisted, No way to estimate for sure.
#507 [18:30] * MinecraftMom [webchat@h18.49.188.173.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#508 [18:31] <cwplaisted> ok thank you
#509 [18:31] * Christina [webchat@oh-71-54-92-195.dhcp.embarqhsd.net] has joined #minecrafthelp
#510 [18:37] <Christina> I did the Malwarebytes adwcleaner
#511 [18:37] <mattym> Christina, Try starting the game again.
#512 [18:38] <Christina> It worked! Thank you!
#513 [18:42] * Kalamitie [webchat@096-059-007-003.res.spectrum.com] has joined #minecrafthelp
#514 [18:44] * Kalamitie [webchat@096-059-007-003.res.spectrum.com] has quit. (Client Quit)
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#516 [18:47] * Kalamitie [webchat@096-059-007-003.res.spectrum.com] has joined #minecrafthelp
#517 [18:48] <Kalamitie> hello all. I am admin on a minecraft server still very new, we are working to get it set up and running proper. I was trying to demote some of the staff for inactivity but after demoting them i get the prompt that they was demoted however when i check the list again it still shows them how they was. we recently switched servers other than that noth
#518 [18:48] <Kalamitie> ing has changed. Would this happen if the plugin isn't set up yet?
#519 [18:48] * James [webchat@162-206-196-88.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#520 [18:48] <James> The game crashed whilst initializing game
#521 [18:48] <mattym> Kalamitie, We dont support any forms of modding in this chat.
#522 [18:48] <mattym> ??> James launcher/log
#523 [18:48] <Absol> James: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#524 [18:49] <James> The game crashed whilst initializing game
#525 [18:49] <James> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#526 [18:49] <Kalamitie> thank you, just found the link from GitHub lol
#527 [18:49] <Kalamitie> sorry to bother, have a good night all
#528 [18:49] * Kalamitie [webchat@096-059-007-003.res.spectrum.com] has quit. (Client Quit)
#529 [18:52] <James> Do I need to do something about my drivers?
#530 [18:53] <mattym> ??> James win/dxdiag
#531 [18:53] <Absol> James: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#535 [19:01] <James> ok
#536 [19:01] <James> sent the paste bin
#537 [19:01] <mattym> James, We need the link to it.
#538 [19:02] * fr9 [webchat@rev253.115.nstelecablecr.com] has joined #minecrafthelp
#539 [19:02] <fr9> hey
#540 [19:02] <ThuggerVert> https://paste.ubuntu.com/p/HdHdQ86n5Y/
#541 [19:02] <mattym> ThuggerVert, That is not the full report.
#542 [19:02] <fr9> how i can use a xbox one controller in my pc to play minecraft?
#543 [19:03] <mattym> fr9, Are you using the Java Edition?
#544 [19:03] <fr9> yes
#545 [19:03] <mattym> fr9, Then you cannot without 3rd party tools.
#546 [19:04] * ThuggerVert [webchat@162-206-196-88.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#547 [19:04] <fr9> but it a microsoft controller
#548 [19:04] <fr9> its not a 3rd party tool
#549 [19:04] <mattym> fr9, Java Edition has no controller support.
#550 [19:04] <James> https://paste.ubuntu.com/p/xjx6rHQq5r/
#551 [19:04] <fr9> oh
#552 [19:04] <fr9> thank you
#553 [19:05] * fr9 [webchat@rev253.115.nstelecablecr.com] has quit. (Client Quit)
#554 [19:06] <mattym> ThuggerVert, Download and Install the first option listed after you expand the Windows 10 64-Bit section on this page https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-3-desktop-processors-radeon-vega-graphics/amd-ryzen-3-0
#555 [19:07] <ThuggerVert> Adrenalin 2019 edition?
#556 [19:07] <mattym> ThuggerVert, Yes, the first one listed
#557 [19:10] <ThuggerVert> +mattym thank you. It says 2 hours 14 min remaining
#558 [19:34] * cwplaisted [webchat@ip72-208-169-66.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
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#563 [20:11] * crablegs67 [webchat@ool-457cb927.dyn.optonline.net] has joined #minecrafthelp
#564 [20:12] <crablegs67> need help with a migration issue
#565 [20:12] <Frog> I recently got back into playing minecraft, and on Sunday night I had a problem where all of the servers would say "can't connect to server" and when I would try to join it would say java.net.SocketException: Network is Unreachable . Nothing I could do would fix the problem, but the next day everything was fine. Then on Tuesday I encountered the pr
#566 [20:12] <Frog> oblem for about a minute, but then after restarting the client the game the problem disappeared. Now today I am encountering the problem again and haven't been able to fix it and I would like to play. I have done almost everything I could think of to try and fix the problem but nothing works and I just have to wait (also I am able to connect to my
#567 [20:12] <Frog> realm server, just not any public servers and the servers are up because my friends are able to join the servers, just I can't) I have restarted my router, restarted the client, restarted my computer, unplugged then replugged the ethernet cable, turned off my firewall, but nothing works
#568 [20:13] <Frog> Basically, my questions is how to fix java.net.SocketException: Network is Unreachable
#569 [20:13] * crablegs67 [webchat@ool-457cb927.dyn.optonline.net] has quit. (Client Quit)
#570 [20:13] <Frog> sorry for the wall of text. I tend to type too much, but I just want to make sure everything you need to know is there to help me
#571 [20:14] <mattym> Frog, Are you on a home network connection?
#572 [20:14] <Frog> yeah
#573 [20:15] <mattym> Frog, Can you try connecting to the following server: mctest.ae97.net
#574 [20:15] <Frog> my internet itself is working fine, and I am able to join the realm server, so idk why I can't join public servers at some times but then can at others
#575 [20:15] <Frog> okay I can try
#576 [20:17] <Frog> it worked
#577 [20:17] <mattym> Frog, Then the error speaks for itself. The other servers you have tried are currently unreachable from your network.
#578 [20:18] <Frog> do you know what I can do to fix that?
#579 [20:18] <mattym> Frog, Nothing. It would be something out of your control.
#580 [20:18] <Frog> okay
#581 [20:18] <Frog> thanks for assistance
#582 [20:18] <Frog> hopefully I can figure something out
#583 [20:18] <Frog> have a good day
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#587 [20:27] * Alex7 [webchat@152.30.99.119] has joined #minecrafthelp
#588 [20:28] <Alex7> I am having trouble playing Minecraft on both 1.8.9 and 1.13.2 and I assume this is also the case for all other versions. I am unable to play on servers on 1.8.9 and 1.13.2 wont even open the games how do I fix this?
#589 [20:29] <Alex7> I get an error saying Java SE Binary isn't responding and my game crashes
#590 [20:30] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#591 [20:30] <creeperk727> hello
#592 [20:31] <creeperk727> can some one help me when ever i try to go into a world my game crashes
#593 [20:38] <mattym> ?? launcher/log
#594 [20:38] <Absol> launcher/log: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#595 [20:38] <mattym> creeperk727 and Alex7 Please follow the instructions Absol wrote.
#596 [20:42] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#597 [20:43] <creeperk727> hi srry my browser crashed
#598 [20:43] <creeperk727> im doing the steps u have told me to do now
#599 [20:45] <creeperk727> https://paste.ubuntu.com/p/RzDQX52ZJ4/
#600 [20:45] <mattym> ??> creeperk727 tools/hjt
#601 [20:45] <Absol> creeperk727: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#602 [20:45] <Absol> creeperk727: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#603 [20:46] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has quit. (Client Quit)
#604 [20:49] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#605 [20:50] <creeperk727> my browser crashed again
#606 [20:50] <creeperk727> https://paste.ubuntu.com/p/RzDQX52ZJ4/
#607 [20:50] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has quit. (Client Quit)
#608 [20:51] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#609 [20:51] <creeperk727> https://paste.ubuntu.com/p/RzDQX52ZJ4/
#610 [20:51] <mattym> creeperk727, We need the new link with the new info
#611 [20:51] <mattym> ??> creeperk727 tools/hjt
#612 [20:51] <Absol> creeperk727: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#613 [20:51] <Absol> creeperk727: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#614 [20:54] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
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#617 [20:55] * Espercorn kicked thelounge64 from #minecrafthelp (Reason: helounge64 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#618 [20:55] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#619 [20:57] <creeperk727> my Minecraft wont open
#620 [20:58] <mattym> creeperk727, As it seems you are having browser issues, I am gonna skip ahead and have you try something that may fix that, and hopefully the MC issue at the same time.
#621 [20:58] <mattym> ??> creeperk727 av/adwcleaner
#622 [20:58] <Absol> creeperk727: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#623 [20:58] <Absol> creeperk727: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#624 [20:59] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has quit. (Client Quit)
#625 [21:00] <Alex7> https://paste.ubuntu.com/p/wJBTxmgWWt/
#626 [21:00] <Alex7> this is what I was told to do
#627 [21:01] <mattym> ??> Alex7 tools/hjt
#628 [21:01] <Absol> Alex7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#629 [21:01] <Absol> Alex7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#630 [21:01] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has joined #minecrafthelp
#631 [21:02] <creeperk727> im back
#632 [21:02] <mattym> creeperk727, See if the game is working.
#633 [21:03] <creeperk727> omg thank you so much
#634 [21:05] <Alex7> https://paste.ubuntu.com/p/xKYkn76nk3/
#635 [21:05] <Alex7> https://paste.ubuntu.com/p/xKYkn76nk3/
#636 [21:05] <Alex7> ok I did it
#637 [21:05] <mattym> ??> Alex7 av/adwcleaner
#638 [21:05] <Absol> Alex7: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#639 [21:05] <Absol> Alex7: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#641 [21:06] * creeperk727 [webchat@cpe-24-243-107-83.rgv.res.rr.com] has quit. (Client Quit)
#642 [21:52] * karasu1996 [webchat@208-58-39-43.c3-0.eas-ubr10.atw-eas.pa.static.cable.rcn.com] has joined #minecrafthelp
#643 [21:54] <karasu1996> getting random bouts of disconnects despite there being no change in my internet signal/strength. io.netty.channel.AbstractChannel$AnnotatedConnectionException: connection timed out: no further info
#644 [21:55] <karasu1996> No discrepencies with my firewall or anti-virus, and I am checking my ping/internet speed on a seperate laptop that has had no disconnects
#645 [21:55] <mattym> karasu1996, Are you currently in the chat on the machine with the issues?
#646 [21:55] <karasu1996> yes
#647 [21:55] <mattym> ??> karasu1996 tools/hjt
#648 [21:56] <Absol> karasu1996: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#649 [21:56] <Absol> karasu1996: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#650 [21:59] <karasu1996> https://paste.ubuntu.com/p/HC6CKVg2nz/
#651 [21:59] <karasu1996> the error happens rather frequently when I am running Teamspeak 3, though not all the time. Unsure if it is related or not
#652 [22:00] <mattym> karasu1996, And you said the other computer had no issues? Is it on the same network?
#653 [22:00] <karasu1996> correct
#654 [22:00] <karasu1996> yes it is
#655 [22:02] <mattym> karasu1996, Yeah, not seeing anything in the report that would cause an issue like that.
#656 [22:02] <mattym> karasu1996, Are you on a home network?
#657 [22:03] <karasu1996> i am, though im not sure if its provider related. I have no one else running internet in my house and i am next to my router
#658 [22:03] <mattym> karasu1996, And the computer is a personal one, not one provided by work/school/other ?
#659 [22:04] <karasu1996> it is personal
#660 [22:04] <mattym> ??> karasu1996 av/adwcleaner
#661 [22:04] <Absol> karasu1996: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#662 [22:04] <Absol> karasu1996: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#663 [22:07] * Chris [webchat@c-71-63-237-247.hsd1.or.comcast.net] has joined #minecrafthelp
#664 [22:08] <Chris> Trying to Log into Minecraft, and a believe someone migrated my account and stole my account.
#665 [22:08] <mattym> Chris, Have you taken any steps to try and recover it yet?
#666 [22:09] <Chris> Sent a ticket, and it sent me herefor more help
#667 [22:09] <mattym> Chris, For account issues, you will need to wait on Mojangs reply.
#668 [22:09] <Chris> I played a couple months ago no issues then all of a sudden I cant log in and my account no longer "owns" minecraft
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#672 [23:12] * mohammad [webchat@24-216-188-226.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#673 [23:12] <mohammad> hello
#674 [23:15] <mohammad> My Minecraft crashes while it tries to launch from the launcher displaying error code 0xc0000005 with an EXCEPTION_ACCESS_VIOLATION with the error message "25.51-b03 mixed mode windows-amd64 compressed oops"
#675 [23:15] <mattym> ??> mohammad launcher/log
#676 [23:15] <Absol> mohammad: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#677 [23:21] <mohammad> Here is my error log
#678 [23:21] <mohammad> https://pastebin.com/kR5CVtKK
#679 [23:22] <mattym> ??> mohammad win/dxdiag
#680 [23:22] <Absol> mohammad: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#681 [23:27] <mohammad> ok, the text is this
#682 [23:27] <mohammad> https://pastebin.com/fP3pA0fC
#683 [23:28] <mattym> mohammad, One moment.
#684 [23:30] * kim [webchat@1.251.5.186] has joined #minecrafthelp
#685 [23:31] <kim> 이메일이 도착하지 않아요.
#686 [23:31] <mattym> mohammad, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28435/Intel-Graphics-Windows-10-DCH-Drivers
#687 [23:32] <mattym> kim, You will need to type in English.
#688 [23:33] <kim> Do not speak English well.
#689 [23:33] <kim> I am 20 years old now.
#690 [23:34] <kim> I bought the genuine MineCraft 8 years ago.
#691 [23:35] <kim> 한동안 게임을 하지 않다가
#692 [23:35] <kim> I have not played games for a while
#693 [23:36] <kim> yesterday
#694 [23:36] <kim> I logged on to the site to play games.
#695 [23:37] <kim> I found the account and clicked Download.
#696 [23:37] <kim> But I was instructed to check my email address.
#697 [23:38] <kim> There was a problem here.
#698 [23:38] <kim> No matter how new the code is issued, the email will not arrive.
#699 [23:39] <mattym> ??> kim account/send-email
#700 [23:39] <Absol> kim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#701 [23:39] <Absol> kim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#702 [23:41] <mohammad> when I try to install the Intel Graphics Installer, I get an error saying the operating system is not supported, even though I have a fully activated Windows 10, 64 bit OS
#703 [23:42] <mattym> mohammad, In that case, you will need to contact HP support, and ask them about installing that driver on the machine.
#704 [23:43] <mohammad> ok thank you
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