#1 [00:36] * VayldBeri [webchat@host-217-131-64-87.reverse.superonline.net] has joined #minecrafthelp
#2 [00:36] <VayldBeri> Is anyone online
#3 [00:38] <VayldBeri> I've failed to log in after resetting my password for the eighteenth time
#4 [00:38] <VayldBeri> it never accepts anything
#5 [00:57] * istephycocinera [webchat@201.175.158.59] has joined #minecrafthelp
#6 [00:57] <istephycocinera> i need help
#7 [00:57] <istephycocinera> im hacked
#8 [00:58] <istephycocinera> mi acount the mojang is hacked :S help !
#9 [00:58] <Andrio> ??> VayldBeri login/throttle
#10 [00:58] <Absol> VayldBeri: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#11 [00:58] <Absol> VayldBeri: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#12 [00:59] <Andrio> ??> istephycocinera account/hacked
#13 [00:59] <Absol> istephycocinera: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#14 [00:59] <Absol> istephycocinera: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#15 [00:59] <istephycocinera> mi nick has change
#16 [00:59] <istephycocinera> and cannot sing in
#17 [01:00] <istephycocinera> and cannot change mi password by email because this mensaje never arrive
#18 [01:00] <Andrio> istephycocinera, that's a good sign yeah.
#19 [01:01] <istephycocinera> anybody can help me?
#20 [01:14] <istephycocinera> help pls
#21 [01:15] <Andrio> istephycocinera, did you read the article
#22 [01:15] <Andrio> ?
#23 [01:20] <istephycocinera> hello?
#24 [01:21] <istephycocinera> i did read but really dont understand much about this
#25 [01:21] <istephycocinera> because im talking other lenguaje
#26 [01:21] <istephycocinera> but i try but really
#27 [01:25] <istephycocinera> i dont have number to gift because the acount because i friend buy this for me on my birtday last years
#28 [01:25] <istephycocinera> and a idont have to do?
#29 [01:27] <VayldBeri> @Absol it isnt accepting my security answers anymore
#30 [01:27] <VayldBeri> These are the answers i was already putting in while resetting
#31 [01:27] <VayldBeri> they just arent being accepted
#32 [01:29] <Andrio> istephycocinera, maybe your friend still has it
#33 [01:29] <Andrio> ??> VayldBeri account/send-email
#34 [01:29] <Absol> VayldBeri: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [01:29] <Absol> VayldBeri: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#36 [01:50] <istephycocinera> but why don arrive my email, D:?
#37 [01:55] <istephycocinera> i have access to my 2 email
#38 [01:55] <istephycocinera> }but dont have access to
#39 [01:57] <istephycocinera> when i try to change i say
#40 [01:57] <istephycocinera> If there is a Mojang account registered to stephysegovia@hotmail.com we have sent instructions for how to reset your password. Thanks!
#41 [01:57] <istephycocinera> }but nothing arrive me
#42 [02:05] * Theouiu [webchat@85-22-119-202.ip.dokom21.de] has joined #minecrafthelp
#43 [02:06] <Theouiu> hallo
#44 [02:06] <Theouiu> I cant log in annymore and I think that I been hacked
#45 [02:06] <Theouiu> My Username is THeouiu
#46 [02:06] <Theouiu> theouiu
#47 [02:10] * istephycocinera [webchat@201.175.158.59] has quit. (Quit: webchat.esper.net)
#48 [02:14] * VayldBeri [webchat@host-217-131-64-87.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#49 [03:28] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#50 [03:50] * nnick [webchat@cpe-66-67-22-213.rochester.res.rr.com] has joined #minecrafthelp
#51 [03:51] <nnick> how do i get into my account lost all info and the email i used to create account ... i have emaild mojang and 3 days later still no response
#52 [04:01] * Tonny056 [webchat@adsl-178-39-224-216.adslplus.ch] has joined #minecrafthelp
#53 [04:01] <Andrio> nnick, they will need more time than that
#54 [04:01] <Andrio> nnick, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#55 [04:02] <nnick> will do thanks'
#56 [04:02] <Andrio> no problem.
#57 [04:05] <Tonny056> Good day I bought Minecraft 2012 and want to play it now. but it does not have an account and it can only play the demo what should I do my e-mail to the suport has been unanswered for over a week
#58 [04:07] <nnick> Oh boy i was just asking the same and its only been 3 days for me :(
#59 [04:09] <Andrio> Tonny056, did you choose a profile name?
#60 [04:09] * nnick [webchat@cpe-66-67-22-213.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#61 [04:13] * cynnic [webchat@114.23.210.179] has joined #minecrafthelp
#62 [04:14] <Tonny056> where can I enter my username
#63 [04:15] <cynnic> hi i have same problem as lots of other people..crashing on launch, java se not responding
#64 [04:17] <urielsalis> ??> cynnic av/adwcleaner
#65 [04:17] <Absol> cynnic: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#66 [04:17] <Absol> cynnic: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#67 [04:19] <cynnic> will give that a go... is there a specific file that has been corrupted or is this a guess. pc is brand new
#68 [04:20] <Andrio> Tonny056, you should have gotten an email about it when you bought the gmae.
#69 [04:20] <Andrio> Tonny056, also see https://account.mojang.com/me
#70 [04:22] <Tonny056> yes that's true but I have not used my account for 5 years and my original account was deleted. I had to create a new one and now have no access to my data but have all other data from the purchase
#71 [04:23] <Andrio> Tonny056, how do you know it was deleted?
#72 [04:24] <Tonny056> No answer to my e-mail no reset of the password possible
#73 [04:31] * Possessivo [webchat@b3d81383.virtua.com.br] has joined #minecrafthelp
#74 [04:34] * dd [webchat@61-231-4-245.dynamic-ip.hinet.net] has joined #minecrafthelp
#75 [04:34] <dd> dd
#76 [04:34] * dd [webchat@61-231-4-245.dynamic-ip.hinet.net] has quit. (Client Quit)
#77 [04:38] * surfergerben [webchat@static.onderwijsgroepnoord.nl] has joined #minecrafthelp
#78 [04:38] <surfergerben> Hello
#79 [04:38] <surfergerben> I want to change my password but i dont get te change email.
#80 [04:43] * Rick [webchat@45-224-187-234.ip.netlinkpb.com.br] has joined #minecrafthelp
#81 [04:45] <Possessivo> I want to change my password but i dont get te change email
#82 [04:45] <Andrio> Possessivo, did you check your spam folder?
#83 [04:45] <Possessivo> Yeah
#84 [04:45] <Possessivo> I not receive
#85 [04:45] <Andrio> surfergerben, did you check your spam folder?
#86 [04:46] <surfergerben> yes
#87 [04:46] <Andrio> ??> Possessivo account/send-email
#88 [04:46] <Absol> Possessivo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#89 [04:46] <Absol> Possessivo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#90 [04:46] <Andrio> ??> surfergerben account/send-email
#91 [04:46] <Absol> surfergerben: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#92 [04:46] <Absol> surfergerben: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#93 [04:46] <Possessivo> I've already done this, how long does it take to get the answer?
#94 [04:46] * minecraft [webchat@83-245-242-234-nat-p.elisa-mobile.fi] has joined #minecrafthelp
#95 [04:46] <surfergerben> i do not have my transaction id. i deleted that email i think
#96 [04:47] <minecraft> servers help
#97 [04:47] <Andrio> Possessivo, longer than usual right now; see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#98 [04:47] <surfergerben> but i sened a email
#99 [04:47] * minecraft is now known as Guest20364
#100 [04:47] <Andrio> surfergerben, there's a link on the form that may help there.
#101 [04:47] <surfergerben> ty
#102 [04:47] * surfergerben [webchat@static.onderwijsgroepnoord.nl] has quit. (Quit: webchat.esper.net)
#103 [04:48] <Rick> Hello everyone, I changed my password for the first time in my account and I'm sure what the password was, however, I can not log in after that
#104 [04:48] <Possessivo> I sent this email on 01/01, they will consider?
#105 [04:49] <Andrio> Possessivo, eventually, yes
#106 [04:49] <Andrio> nothing wrong with that date.
#107 [04:49] <Andrio> Rick, how did you change it?
#108 [04:50] <Possessivo> Thanks, bro
#109 [04:50] <Guest20364> minecraft.net no minecraft launcher yes servers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#110 [04:51] <Rick> Andrio I changed the site
#111 [04:53] <Andrio> You changed the site?
#112 [04:53] <Rick> Andrio at the*
#113 [04:54] <Andrio> Rick, https://account.mojang.com ?
#114 [04:55] <Rick> yeah
#115 [04:55] <Andrio> ok
#116 [04:55] <Andrio> Rick, can you log in at https://account.mojang.com/ ?
#117 [04:55] <Rick> no
#118 [04:56] <Andrio> ??> Rick login/throttle
#119 [04:56] <Absol> Rick: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#120 [04:56] <Absol> Rick: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#121 [04:58] <Rick> I have already done all this process since yesterday but, Mojang is not sending email to recover the password
#122 [04:58] <Andrio> Rick, did you check your spam folder?
#123 [04:58] <Rick> yeah
#124 [04:59] <Andrio> ??> Rick account/send-email
#125 [04:59] <Absol> Rick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#126 [04:59] <Absol> Rick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#127 [05:00] <Rick> Ok, ty bro
#128 [05:00] <Andrio> no problem.
#129 [05:10] * Pleum [webchat@node-dzf.pool-1-10.dynamic.totbb.net] has joined #minecrafthelp
#130 [05:10] <Pleum> How can I refund Minecraft java edition
#131 [05:11] <Andrio> ??> Pleum account/refund
#132 [05:11] <Absol> Pleum: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#133 [05:13] <Pleum> I want to refund minecraft
#134 [05:14] <Andrio> ok
#135 [05:14] <Andrio> Pleum, why's that?
#136 [05:14] <Pleum> I want to refund because I gonna buy on another account
#137 [05:14] <Andrio> Pleum, what's wrong with your current account?
#138 [05:15] <Pleum> I got banned on hypixel server and I want to play it again but I cant
#139 [05:16] <Andrio> ah
#140 [05:16] <Andrio> Pleum, I don't believe you can get a refund for that.
#141 [05:16] <Pleum> Why
#142 [05:17] <Pleum> Why
#143 [05:18] <Andrio> Pleum, because there's nothing wrong with the game you bought, really, and the refund policy we showed you doesn't cover it.
#144 [05:18] <Pleum> :(
#145 [05:19] <Pleum> So I think I waste my money to buy this game
#146 [05:19] <Andrio> well, you can still play it
#147 [05:20] * Lord_of_Life [~Lord@46.217.124.217] has joined #minecrafthelp
#148 [05:20] <Andrio> also if you have issue with the ban, you can contact Hypixel's staff about it.
#149 [05:20] <Pleum> I did it
#150 [05:21] <Andrio> ok
#151 [05:21] <Pleum> Staff in hypixel are bad
#152 [05:21] <Pleum> He ban me for nothing
#153 [05:21] * Lord_of_Life_ [~Lord@77.28.221.246] has quit. (Ping timeout: 180 seconds)
#154 [05:22] <Pleum> I just want to play hypixel one more time :(
#155 [05:24] <Pleum> :( no one listen to me.... Bye I don't want to play this game anymore
#156 [05:25] * Pleum [webchat@node-dzf.pool-1-10.dynamic.totbb.net] has quit. (Quit: webchat.esper.net)
#157 [05:28] * James [webchat@node-dwj.pool-1-10.dynamic.totbb.net] has joined #minecrafthelp
#158 [05:28] <James> Um... Hi
#159 [05:28] <James> I am looking for refund
#160 [05:29] <James> I want to refund Minecraft
#161 [05:29] <James> How can I refund
#162 [05:30] <James> Hi
#163 [05:30] <James> Hi
#164 [05:30] <James> Hi
#165 [05:30] <James> Hi
#166 [05:30] * Absol kicked James from #minecrafthelp (Reason: ames :Stop spamming)
#167 [05:33] * Eams [webchat@node-dwj.pool-1-10.dynamic.totbb.net] has joined #minecrafthelp
#168 [05:33] <Eams> Hi
#169 [05:33] <Eams> I am looking for refund
#170 [05:33] <Eams> How do I refund
#171 [05:34] <Eams> How do I refund
#172 [05:34] * Possessivo [webchat@b3d81383.virtua.com.br] has quit. (Quit: webchat.esper.net)
#173 [05:35] <Eams> How do I refund
#174 [05:35] * Rick [webchat@45-224-187-234.ip.netlinkpb.com.br] has quit. (Quit: webchat.esper.net)
#175 [05:36] <Eams> Hello???
#176 [05:36] <Eams> 1234567890
#177 [05:37] <Eams> Ok some one plzz kick me out
#178 [05:38] <Eams> OK bye
#179 [05:38] <Eams> Djjdnfd
#180 [05:38] <Eams> Fjdmdjdd
#181 [05:38] <Eams> Dhdjdujd
#182 [05:38] * Absol kicked Eams from #minecrafthelp (Reason: ams :Stop spamming)
#183 [05:42] * rdsns [webchat@d108-172-178-182.bchsia.telus.net] has joined #minecrafthelp
#184 [05:43] <rdsns> I am getting the io.netty error when I try to connect to my personal server, the server its self is DMZ'd but no one can connect to it, it is the latest version 1.13.2
#185 [05:44] <rdsns> as is my and everyone else's version
#186 [05:44] <Andrio> rdsns, what error?
#187 [05:44] <rdsns> io.netty.channel.abstractchannel$annotatedconnectexception
#188 [05:46] <rdsns> I've been having this issue since the 1.12 version
#189 [05:49] <Andrio> rdsns, what's the complete message?
#190 [05:49] <rdsns> Thats the complete message
#191 [05:49] <rdsns> io.netty.channel.abstractchannel$annotatedconnectexception
#192 [05:51] <rdsns> followed by connection time out no more information
#193 [05:57] * Stun [webchat@aftr-109-91-33-173.unity-media.net] has joined #minecrafthelp
#194 [05:58] <Stun> My doesnt want to start there is written down :The game crashed whilst initializing game
#195 [05:58] <Stun> What should i do
#196 [06:00] * Stun [webchat@aftr-109-91-33-173.unity-media.net] has quit. (Client Quit)
#197 [06:03] * Tonny056 [webchat@adsl-178-39-224-216.adslplus.ch] has quit. (Quit: webchat.esper.net)
#198 [06:06] <Andrio> rdsns, did you set up port forwarding?
#199 [06:17] * cities is now known as cities7
#200 [06:20] * oks9924 [webchat@112.154.165.208] has joined #minecrafthelp
#201 [06:20] <oks9924> How to fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further informa??
#202 [06:26] * rdsns [webchat@d108-172-178-182.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#203 [06:44] <Andrio> oks9924, what are you trying to do when you get that?
#204 [06:54] * marcelo [webchat@179.255.201.93] has joined #minecrafthelp
#205 [07:01] <marcelo> bom dia, jogo minecraft no ps4. já andei todo o mapa. essa nova atualização aparece no meu mapa. ou tenho que criar outro mapa?
#206 [07:07] * Webchat_61004 [webchat@93-40-197-201.ip40.fastwebnet.it] has joined #minecrafthelp
#207 [07:07] * Espercorn kicked Webchat_61004 from #minecrafthelp (Reason: ebchat_61004 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#208 [07:20] * DeathShadow6 [webchat@c-24-62-152-31.hsd1.nh.comcast.net] has joined #minecrafthelp
#209 [07:22] <DeathShadow6> I am limited to only 16 chunks for my render distance, I am told I have 'too much ram' is there a way around this?
#210 [07:50] * Jaxis006 [webchat@wireless-nat-199.ip4.greenlan.pl] has joined #minecrafthelp
#211 [07:50] <Jaxis006> hi i'm from poland
#212 [07:50] <Jaxis006> i need help
#213 [07:50] <Greymagic27> Jaxis006, Hi
#214 [07:50] <Greymagic27> What's the issue?
#215 [07:51] <Jaxis006> forget my password send reset but i don't have email after 1month
#216 [07:51] <Greymagic27> ??> Jaxis006 account/send-email
#217 [07:51] <Absol> Jaxis006: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#218 [07:51] <Absol> Jaxis006: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#219 [07:52] <Jaxis006> ok thanks
#220 [07:52] <Jaxis006> have a nice day
#221 [07:52] <Jaxis006> by
#222 [07:52] <Greymagic27> You as well! good luck!
#223 [07:59] * DeathShadow6 [webchat@c-24-62-152-31.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#224 [08:06] * marcelo [webchat@179.255.201.93] has quit. (Quit: webchat.esper.net)
#225 [08:07] * kingofbridges [webchat@184.141.162.191.isp.timbrasil.com.br] has joined #minecrafthelp
#226 [08:07] * kingofbridges [webchat@184.141.162.191.isp.timbrasil.com.br] has quit. (Client Quit)
#227 [08:18] * justinthesquare [webchat@24-180-137-63.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#228 [08:19] <justinthesquare> I have minecraft windows 10 edition. in the microsoft store and on my account it tells me that I own the game but when I try to play it, it tells me to buy the full game
#229 [08:20] * Valde1000 [webchat@2-109-181-67-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#230 [08:20] <Valde1000> I need help with my account
#231 [08:20] <Greymagic27> Valde1000, Hi
#232 [08:20] <Greymagic27> What's the problem?
#233 [08:21] <Valde1000> I can’t log in
#234 [08:21] <Greymagic27> What does it say when you try?
#235 [08:21] <Valde1000> forgot password or email
#236 [08:21] <Greymagic27> Have you tried resetting your login details?
#237 [08:21] <Valde1000> yes
#238 [08:21] <Greymagic27> Valde1000, In that case, you'll need to send mojang an email
#239 [08:22] <Greymagic27> ??> Valde1000 mojang/email
#240 [08:22] <Valde1000> I have my transation code
#241 [08:22] <Absol> Valde1000: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#242 [08:22] <Absol> Valde1000: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#243 [08:22] <Greymagic27> Valde1000, Don't tell us here.
#244 [08:22] <justinthesquare> I need help with my account
#245 [08:22] <Greymagic27> Valde1000, Put it in the contact form using the link above.
#246 [08:22] <Greymagic27> justinthesquare, We don't support bedrock edition here, sorry :/
#247 [08:22] <justinthesquare> sad day for me, thanks anyway pals
#248 [08:23] * justinthesquare [webchat@24-180-137-63.dhcp.aldl.mi.charter.com] has quit. (Client Quit)
#249 [08:35] * Lord_of_Life [~Lord@46.217.124.217] has quit. (Ping timeout: 189 seconds)
#250 [08:36] * Lord_of_Life [~Lord@46.217.124.217] has joined #minecrafthelp
#251 [08:37] * WyattB [webchat@75-170-53-53.rcmt.centurylink.net] has joined #minecrafthelp
#252 [08:39] <WyattB> Hello, I am having trouble logging into my mc account. it was working this morning but when I change my optifine cape sometimes it does this. usually I reset my password and it works. but when I send a reset password thing im not getting the email. pls help me. thankyou!!
#253 [08:58] * thelounge51 [webchat@14.7.238.9] has joined #minecrafthelp
#254 [08:58] * Espercorn kicked thelounge51 from #minecrafthelp (Reason: helounge51 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#255 [09:07] * chuanin [webchat@86.red-83-45-165.dynamicip.rima-tde.net] has joined #minecrafthelp
#256 [09:08] <chuanin> HI, i can't log in with my account, i don't know if it has been stolen or what
#257 [09:08] * bulc [webchat@47.149.0.184] has joined #minecrafthelp
#258 [09:10] <bulc> hi
#259 [09:10] <WyattB> same thing is happening to mine
#260 [09:12] <WyattB> are you seeing my texts chuanin?/
#261 [09:12] <Andrio> WyattB, how are you changing your OptiFine cape?
#262 [09:12] <Andrio> chuanin, what happens when you try?
#263 [09:13] <WyattB> I will be able too but if I change it like more than once it will reset my password but im not getting the password reset emails
#264 [09:14] <chuanin> i can't log in because the email, and password i though it was used for the minecraft account says it is wrong
#265 [09:14] <chuanin> but im sure the email is not wrong
#266 [09:14] <chuanin> when i try to change the password the email never arrives
#267 [09:15] <WyattB> same thing is happening to me
#268 [09:15] <Andrio> chuanin, did you check your spam folder?
#269 [09:15] <Andrio> WyattB, did you check your spam folder?
#270 [09:15] <WyattB> erm no hold up one sec
#271 [09:16] <bulc> yo
#272 [09:16] <WyattB> nope not in there
#273 [09:16] <Andrio> ??> WyattB account/send-email
#274 [09:16] <Absol> WyattB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#275 [09:16] <Absol> WyattB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#276 [09:16] <chuanin> i contacted mojang support and asked for the transaction ID, but the problem is that i bought the game before 2013 and i can't remember which i paypal account i used
#277 [09:16] <Andrio> WyattB, also, do not give your Mojang account information to any non-Mojang site
#278 [09:16] <Andrio> ??> chuanin account/trans-ID
#279 [09:16] <chuanin> i checked spam as well
#280 [09:16] <Absol> chuanin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#281 [09:16] * WhiteKinderBueno [webchat@host-176-221-122-75.dynamic.mm.pl] has joined #minecrafthelp
#282 [09:17] * WhiteKinderBueno [webchat@host-176-221-122-75.dynamic.mm.pl] has quit. (Client Quit)
#283 [09:17] <WyattB> I don't know my transaction id
#284 [09:18] <bulc> hey i dont remeber my email and password but i remeber my username
#285 [09:18] <chuanin> I have tried, i have even asked here like 2 weeks ago, the paypal account i have been using since 2012 is not the one i think i used to pay it
#286 [09:19] <WyattB> and my mom paid for mine so I don't know what she paid with
#287 [09:20] <Andrio> WyattB, ask her for help then.
#288 [09:21] <Andrio> ??> bulc account/send-email
#289 [09:21] <Absol> bulc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#290 [09:21] <Absol> bulc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#291 [09:22] <WyattB> she is at work so...pls help me this happens a lot and its not fair why is Minecraft doing this
#292 [09:27] <Andrio> WyattB, how are you changing your OptiFine cape?
#293 [09:28] <WyattB> umm optifine.net
#294 [09:28] <WyattB> and minersneedcoolshoes.com
#295 [09:28] <Andrio> WyattB, well, don't give them your Mojang account information.
#296 [09:29] * chuanin [webchat@86.red-83-45-165.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#297 [09:29] <WyattB> but its a safe wedsite all people who have banner capes use that
#298 [09:30] <WyattB> website*
#299 [09:30] <Andrio> Evidence suggests otherwise.
#300 [09:30] <WyattB> does this mean they hacked my account??
#301 [09:30] <WyattB> and what evidence
#302 [09:30] <Andrio> It's possible.
#303 [09:30] <Andrio> for a start, there's near no reason for them to ask for your Mojang account information.
#304 [09:31] <CapFan67> WyattB, After losing control of your account multiple times by giving giving your login information to optifine.net (as you said yourself), you still consider it "safe" and continue to do it?
#305 [09:33] <WyattB> so u pay for the cape with paypal or cards and then it asked you ur email and password for the cape that u bought. you buy the cape and put in your email and password. you have to log in because they have to know whos cape you are trying to change
#306 [09:33] <WyattB> and yes lots of people own optifine and its capes so yes it is "safe"
#307 [09:34] <CapFan67> WyattB, The number of people who lose control of their account after changing capes on optifine.net is staggering. We have a different definition of "safe".
#308 [09:35] <WyattB> well what do I do now??
#309 [09:35] <CapFan67> WyattB, If the password reset isn't working (Mojang may have flagged you for too many compromises), you'll need to email Customer Support to regain control of your account.
#310 [09:36] <WyattB> ok do u know how long that will take
#311 [09:36] <CapFan67> WyattB, Andrio gave you the link earlier, but I can give it to you again if you need it. It'll require verification via Transaction ID or you can ask for an Alternate Verification Method, which will also revolve around purchase details.
#312 [09:37] <WyattB> but I don't know my transaction id
#313 [09:37] <CapFan67> WyattB, They're currently a few weeks between submitting requests and responding. That time could go down or up. You can watch their site to know when they've reached your day (that was linked earlier aslo)
#314 [09:38] <WyattB> so how do I figure out my transaction id??
#315 [09:39] <CapFan67> WyattB, that depends on the time period it was purchased and the method used. That was linked earlier too:
#316 [09:39] <CapFan67> How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#317 [09:39] <WyattB> k I will take a look
#318 [09:40] <WyattB> i cant remember how i paid
#319 [09:43] <WyattB> wait do u know why im not getting the reset emails??
#320 [09:44] <CapFan67> WyattB, Only Mojang knows why you're not receiving them this time. We could only guess.
#321 [09:45] <WyattB> ok so i know how to write to them but i don't know my transaction id
#322 [09:46] <CapFan67> WyattB, Provide as much information as you can when you fill out the form. If you can't retrieve your transaction ID, you can ask for an Alternate Verification Method.
#323 [09:46] <CapFan67> ??> WyattB account/send-email
#324 [09:46] <Absol> WyattB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#325 [09:46] <Absol> WyattB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#326 [09:47] <CapFan67> WyattB, NOTE: The Transaction ID makes this process much easier. It's worth looking for before you decide it's unavailable.
#327 [09:47] * danio6 [webchat@185.44.218.48] has joined #minecrafthelp
#328 [09:49] <WyattB> ok so heres the problem. my transaction id is on my old email address and i don't currently have access to it cuz i have icloud now not gmail
#329 [09:49] <WyattB> however i downloaded gmail on my iPhone but i still don't have access to my old emails
#330 [09:52] * Eddy [webchat@p4FDFAE8B.dip0.t-ipconnect.de] has joined #minecrafthelp
#331 [09:52] <WyattB> hold on you might be able to help me with the transaction id because i remember when i bought mc just not what method only my mom knows that
#332 [09:52] * z0mb13 [webchat@client-201.240.68.9.speedy.net.pe] has joined #minecrafthelp
#333 [09:52] <WyattB> and she got an iPhone to so she no longer has access to her old emails
#334 [09:53] <Eddy> Hi, I forgot my username to migrate my minecraft account.
#335 [09:54] <CapFan67> Eddy, Account control will require either your username or email used to purchase the account. You don't know either one? (Don't post your email here, it's a public channel).
#336 [09:55] <Eddy> i know my e-mail but not the username and both is needed to migrate or not?
#337 [09:56] <CapFan67> Eddy, If you know the email address used to purchase, you can contact Mojang Customer Service who can help you regain control:
#338 [09:56] <CapFan67> ??> Eddy account/send-email
#339 [09:56] <Absol> Eddy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#340 [09:56] <Absol> Eddy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#341 [09:56] <CapFan67> ??> Eddy account/trans-id
#342 [09:56] <Absol> Eddy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#343 [09:59] <WyattB> why was i so stupid to trust that website now i will never get my account back
#344 [10:00] <danio6> Hello i have problem with logging in to my minecraft accout. I forgot my password to this account and forgot email password(Where i created my mc account on it) too. I have only my transaction id (giftcode). Is it possible to get my account back?
#345 [10:00] <CapFan67> danio6, Your transaction ID is usually sufficient to regain control, but you'll need to contact Mojang Customer Support:
#346 [10:01] <CapFan67> ??> danio6 account/send-email
#347 [10:01] <Absol> danio6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#348 [10:01] <Absol> danio6: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#349 [10:01] * WyattB [webchat@75-170-53-53.rcmt.centurylink.net] has quit. (Quit: webchat.esper.net)
#350 [10:02] <danio6> Well, i wrote to Mojang support 1 week agoo and still haven't got responded :/
#351 [10:02] <urielsalis> danio6: see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#352 [10:02] <CapFan67> danio6, Note the second link provided. It tells you which support tickets they're processing today.
#353 [10:03] <danio6> ok, ty!
#354 [10:06] <Eddy> I still wrote an e-mail to the support but not with the transaction ID
#355 [10:06] <Eddy> I don´t know how i payed it and also don´t know when
#356 [10:07] <CapFan67> Eddy, In some way, they will need to verify the purchase. The transaction ID makes it all very easy. Otherwise, they'll use purchase details that they do know as an alternate verification method. While waiting for their response, it would be worth the effort to figure out how you purchased.
#357 [10:08] <CapFan67> Eddy, if you purchased in the right time frame, getting your transaction ID is as simple as a single email:
#358 [10:08] <CapFan67> ??> Eddy account/trans-id
#359 [10:08] <Absol> Eddy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#360 [10:10] <z0mb13> Hi, forget my email but I keep my password of Minecraft.net and nickname, can I recover my account?
#361 [10:11] <CapFan67> z0mb13, Have you simply forgotten which of your emails it was, or are you sure you don't have access to that email?
#362 [10:14] * Hoshino_Komachi [webchat@unassigned.psychz.net] has joined #minecrafthelp
#363 [10:16] <Hoshino_Komachi> I use password reset but I don't get email
#364 [10:16] <Hoshino_Komachi> please help me
#365 [10:16] <CapFan67> Hoshino_Komachi, Did you check your junk mail folders?
#366 [10:17] <Hoshino_Komachi> yes I use outlook
#367 [10:17] <z0mb13> Forget with what email the account is registered, it was years ago
#368 [10:17] <CapFan67> Hoshino_Komachi, In that case, you'll need to contact Mojang Customer Support for help:
#369 [10:17] <CapFan67> ??> Hoshino_Komachi account/send-email
#370 [10:17] <Absol> Hoshino_Komachi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#371 [10:17] <Absol> Hoshino_Komachi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#372 [10:18] <CapFan67> z0mb13, If you still use your emails accounts from that time, you can try password resets on all your emails to figure out which it was. Otherwise, you'll need to contact Mojang Customer Support.
#373 [10:19] <CapFan67> ??> Hoshino_Komachi account/trans-id
#374 [10:19] <Absol> Hoshino_Komachi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#375 [10:20] <Hoshino_Komachi> thx
#376 [10:20] <z0mb13> I did it, I hope they do not delay in answering. Ty.
#377 [10:20] <CapFan67> z0mb13, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#378 [10:22] <z0mb13> December 29... lmao
#379 [10:23] * z0mb13 [webchat@client-201.240.68.9.speedy.net.pe] has quit. (Quit: webchat.esper.net)
#380 [10:31] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#381 [10:31] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
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#383 [10:43] * Tuyg [webchat@201-92-22-218.dsl.telesp.net.br] has joined #minecrafthelp
#384 [10:45] <Tuyg> my realms folder is corrupted what do I do?
#385 [10:48] <Tuyg> my realms folder is corrupted what do I do?
#386 [10:54] * Darktagger [webchat@177.93.146.169] has joined #minecrafthelp
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#388 [11:00] * stone101 [webchat@pc-201-60-104-200.cm.vtr.net] has joined #minecrafthelp
#389 [11:00] <stone101> hello
#390 [11:01] <Greymagic27> stone101, Hi!
#391 [11:01] <stone101> Hey im having some problems signing in
#392 [11:01] <Greymagic27> What's the issue?
#393 [11:02] <stone101> i tried logging in yesterday but i had forgotten the password
#394 [11:02] <stone101> so i tried and reset it which i did
#395 [11:02] <stone101> however even after resetting i still couldnt sign in
#396 [11:03] <Greymagic27> stone101, What's the message it's giving you?
#397 [11:03] <stone101> Login failed. Invalid username or password.
#398 [11:03] <Greymagic27> stone101, And you tried resetting your details?
#399 [11:03] <stone101> yup
#400 [11:03] <Greymagic27> ??> stone101 account/send-email
#401 [11:03] <Absol> stone101: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#402 [11:03] <Absol> stone101: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#403 [11:04] <stone101> ah i did already, was just looking if there was another way
#404 [11:04] <stone101> thanks anyway!
#405 [11:04] <Greymagic27> Your welcome :) Good luck
#406 [11:04] * stone101 [webchat@pc-201-60-104-200.cm.vtr.net] has quit. (Client Quit)
#407 [11:49] * twisty [webchat@178.165.128.155.wireless.dyn.drei.com] has joined #minecrafthelp
#408 [11:50] * N1elsen [webchat@81-229-183-138-no264.tbcn.telia.com] has joined #minecrafthelp
#409 [11:51] <N1elsen> Heey, is there anyone here that could help me with me account ?
#410 [11:53] <N1elsen> I have an really old account, all the way back to the beta, I dont know/have that email i used back then, and the game now req, me to log in with an email, i still have the login buy username but not the enmail
#411 [11:55] <twisty> how can i fix the error code io.netty.channel.AbstractChannel$AnnotatedConnectExcepttion: Connection refue
#412 [11:56] <twisty> refused: no further informtion
#413 [11:57] * maxymax [webchat@161.97.140.8] has joined #minecrafthelp
#414 [11:57] <maxymax> hello
#415 [11:57] <maxymax> i need help with my MC account
#416 [12:00] <maxymax> i haven't played MC since 2013 and i have forgot my email and my password that is linked to my account, how do i go about getting it back? this was before mojang account stuff and before transaction ID's back in the good ol' days
#417 [12:01] <maxymax> okay thanks for the help guys
#418 [12:01] <maxymax> stoopid virgins
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#420 [12:13] * auqh [webchat@75-170-53-53.rcmt.centurylink.net] has joined #minecrafthelp
#421 [12:14] <auqh> erm hello I cannot currently log into my mc account. I think I got hacked by optifine which I didn't know was a scam. pls help!!
#422 [12:18] * m0kx [webchat@bfbd14ee.virtua.com.br] has joined #minecrafthelp
#423 [12:19] <m0kx> hey
#424 [12:19] <m0kx> i cant log in my account
#425 [12:19] <auqh> does Mojang have a phone number if so can you tell me because that way I cant explain to them
#426 [12:19] <auqh> can*
#427 [12:19] <m0kx> I asked for the email to change the password almost did not arrive
#428 [12:20] <auqh> m0kx can u see my text??
#429 [12:20] <m0kx> yeah
#430 [12:20] <auqh> ok I got hacked by optifine and I can do anything about it
#431 [12:20] <auqh> cant*
#432 [12:21] <m0kx> hacked?
#433 [12:21] <m0kx> what???
#434 [12:21] * bigxdrive [webchat@bon31-9-83-155-120-202.fbx.proxad.net] has joined #minecrafthelp
#435 [12:21] <auqh> yep if u change ur cape to much they will hack ur account and you cant get the password reset emails
#436 [12:22] <bigxdrive> hey guys i have a request
#437 [12:22] <bigxdrive> are there any mods
#438 [12:22] * m0kx [webchat@bfbd14ee.virtua.com.br] has joined #minecrafthelp
#439 [12:23] <m0kx> but i dont do this auqh
#440 [12:23] <auqh> do what??
#441 [12:23] <m0kx> I did not change my cape
#442 [12:23] <auqh> yea im just saying what happened to me
#443 [12:24] <m0kx> My account has stopped working and now I can not reset the password
#444 [12:24] <mattym> ?? account/send-email
#445 [12:24] <Absol> account/send-email: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#446 [12:24] <Absol> account/send-email: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#447 [12:24] <mattym> m0kx and auqh Follow the information Absol wrote
#448 [12:25] <m0kx> I no longer have the transaction code
#449 [12:25] <auqh> I have already sent them this but I don't know my transaction id
#450 [12:25] <mattym> ?? account/trans-id
#451 [12:25] <Absol> account/trans-id: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#452 [12:25] <mattym> Better try and find it
#453 [12:26] <auqh> i bought mc in 2016 where would i find the transaction id
#454 [12:26] <mattym> auqh, Read the page you were linked
#455 [12:28] <auqh> so they came in emails??
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#457 [12:29] <auqh> mattyn so the transaction id came in an email??
#458 [12:29] <m0kx> I bought my account through a Brazilian website called CentralKeys which closed. How do I get the transaction code? Absol
#459 [12:31] <mattym> m0kx, You don't that was not an official source, you are out of luck and will need to re-purchase it if you cannot get in.
#460 [12:32] <m0kx> Ah man, really?
#461 [12:32] * Junior [webchat@072-183-125-187.res.spectrum.com] has joined #minecrafthelp
#462 [12:32] <m0kx> sh*t bro...
#463 [12:32] <m0kx> sh*t bro...
#464 [12:32] * Junior [webchat@072-183-125-187.res.spectrum.com] has left #minecrafthelp
#465 [12:33] <auqh> mattym so the transaction id came in an email?? correct??
#466 [12:33] <mattym> auqh, Where did you purchase the game?
#467 [12:34] <auqh> at the Minecraft.net place
#468 [12:34] <mattym> auqh, When?
#469 [12:34] <auqh> 2016
#470 [12:34] <mattym> auqh, What payment method?
#471 [12:34] <m0kx> I bought it on a website called CentralKeys, however that site closed ...
#472 [12:34] <auqh> that's what i don't kno
#473 [12:34] <auqh> know*
#474 [12:34] <mattym> m0kx, Not talking to you, already told you about your situation.
#475 [12:35] <mattym> auqh, Credit/Debit, Paypal, other? any idea?
#476 [12:35] <m0kx> ah, sorry
#477 [12:35] <auqh> i think credit/debit
#478 [12:35] <mattym> ??> auqh account/trans-id/braintree
#479 [12:35] <Absol> auqh: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#480 [12:35] <Absol> auqh: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#481 [12:36] <mattym> auqh, If you have already contacted them, have that information ready when they reply asking for it.
#482 [12:36] * m0kx [webchat@bfbd14ee.virtua.com.br] has quit. (Quit: webchat.esper.net)
#483 [12:36] <auqh> umm ok my mom bought my mc account so do you think she would kno
#484 [12:37] <auqh> know*
#485 [12:37] <mattym> I am not psychic
#486 [12:37] <auqh> oh sry my bad i will ask her and check back in later
#487 [12:37] <auqh> thanks for the help i appreciate it!!
#488 [12:41] * abdullah [webchat@94.96.42.56] has joined #minecrafthelp
#489 [12:41] <auqh> mattym does Mojang have a phone number, if so call you tell me it
#490 [12:42] <abdullah> i got banned
#491 [12:42] <auqh> didn't mean to say call
#492 [12:43] <mattym> augh, They do not
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#494 [12:44] * wyeet [webchat@75-170-53-53.rcmt.centurylink.net] has joined #minecrafthelp
#495 [12:45] <wyeet> hello does anyone know if Mojang has a phone number I need some assistance
#496 [12:45] <Lord_Ralex> They do not.
#497 [12:46] <Snowvac> Ok, I am trying to buy a Realms Sub but it's constantly giving me an error telling me it cannot be purchased at this time try again but every time i wait to try again it gives me the same error, what can i do to fix this?
#498 [12:46] <wyeet> thanks for the help lord_ralex :) cya
#499 [12:46] <mattym> Wait till a later time
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#501 [12:47] <abdullah> Why Atotni i got banned
#502 [12:47] <abdullah> why
#503 [12:47] <abdullah> why
#504 [12:47] <Snowvac> I wait for hours before trying again.
#505 [12:48] <mattym> !ban abdullah probably for the same reason you just did here
#506 [12:48] * Absol kicked abdullah from #minecrafthelp (Reason: bdullah :probably for the same reason you just did here)
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#511 [13:25] * bordmann11 [webchat@pD9E829BF.dip0.t-ipconnect.de] has joined #minecrafthelp
#512 [13:26] <bordmann11> i can´t login into my minecraft account and if i change my password it still don´t let me log in (password and email are correct written)
#513 [13:42] * vannaka [webchat@58.145.212.203.sta.dodo.net.au] has joined #minecrafthelp
#514 [13:42] <vannaka> hello
#515 [13:43] <vannaka> im trying to get back int my account but unable to get the email for password rest
#516 [13:43] <vannaka> i ave waiting 2 days or more and also tried tonight and still nothing coming in
#517 [13:43] * twisty [webchat@178.165.128.155.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
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#520 [13:54] * bordmann11 [webchat@pD9E829BF.dip0.t-ipconnect.de] has joined #minecrafthelp
#521 [13:54] <KaioticGaming> Oh wow
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#523 [14:05] * zak [webchat@cpc115020-bour7-2-0-cust1177.15-1.cable.virginm.net] has joined #minecrafthelp
#524 [14:05] <zak> hello
#525 [14:06] <zak> every time I try to start Minecraft it says unable to start java
#526 [14:07] <zak> can anyone help?
#527 [14:07] <zak> can anyone help?
#528 [14:08] * zak [webchat@cpc115020-bour7-2-0-cust1177.15-1.cable.virginm.net] has left #minecrafthelp
#529 [14:20] * Possibility [webchat@mta-98-11-250-171.stny.rr.com] has joined #minecrafthelp
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#531 [14:27] * dumbass [webchat@ool-6894c191.dyn.optonline.net] has joined #minecrafthelp
#532 [14:28] <dumbass> It says thatunable to save download
#533 [14:29] * MiLadyValor [webchat@97.83.44.218] has joined #minecrafthelp
#534 [14:29] <MiLadyValor> hello?
#535 [14:29] * kvq [webchat@75-170-53-53.rcmt.centurylink.net] has joined #minecrafthelp
#536 [14:30] <dumbass> hey now it says the server is auctiaded to minecraft.net
#537 [14:31] <MiLadyValor> I purchased a copy of Minecraft for my daughters birthday, and still haven't figured out how to acess features. I had also purchased a copy in a different store then my daughters for a birthday, it was for my husbands little brother. he also has not figured out how to acess the features and id like to try and solve his problem also
#538 [14:31] <MiLadyValor> I attempted to email customer services about three weeks ago or so and still haven't received an answer or reply
#539 [14:32] <MiLadyValor> so all the faq sites basically have help related to purchasing the copy from Mojang website
#540 [14:33] <dumbass> I did
#541 [14:33] <MiLadyValor> I however purchased a copy from Meijers, our local grocery chain, as well as a copy from game stop.
#542 [14:33] <dumbass> i got it from the offical site
#543 [14:33] <kvq> hello, I currently cannot log into my mc account. I have already contacted Mojang that I might of got like "hacked" or "scammed" by optifine. I was wondering though when they do or if respond, is there any other way of proving to them its your account other than a transaction id because I don't have mine.
#544 [14:34] <MiLadyValor> The copy from game stop was for my friend, it was a nitendo switch version and the other was for the PC version
#545 [14:34] * Beth [webchat@c-68-42-250-222.hsd1.mi.comcast.net] has joined #minecrafthelp
#546 [14:35] <Beth> Hi, someone hacked my minecraft account, and changed my name. I changed all my security settings and password. Is there anyway that I can get my name changed before the 30 days?
#547 [14:36] <kvq> MiLadyValor im not an operator but your problem might be because of where you purchased your Minecraft. just a suggestion of what it might be
#548 [14:36] <Beth> No, I had an email saying someone changed my password, so when I finally logged in, my name was changed as well as my skin
#549 [14:36] * MiLadyValor [webchat@97.83.44.218] has quit. (Quit: webchat.esper.net)
#550 [14:37] <kvq> erm I wasn't talking to you
#551 [14:37] <Beth> Sorry
#552 [14:37] <kvq> its good
#553 [14:40] * kvq [webchat@75-170-53-53.rcmt.centurylink.net] has quit. (Quit: webchat.esper.net)
#554 [14:40] * yeetus [webchat@86.113.43.62] has joined #minecrafthelp
#555 [14:40] <yeetus> hello
#556 [14:40] <yeetus> im getting the error io.netty.channel.abstractchannel$annotatedconnectexception
#557 [14:40] <yeetus> ive allowed the firewall still not working
#558 [14:49] * yeetus [webchat@86.113.43.62] has quit. (Quit: webchat.esper.net)
#559 [14:53] * SolidShadows [webchat@185.154.2.199] has joined #minecrafthelp
#560 [14:53] <SolidShadows> Hello guys
#561 [14:54] <SolidShadows> Just sent an email to Mojang because my account got hacked, they changed the email and password. What's up?
#562 [14:55] <CapFan67> SolidShadows, Hopefully they help you get it sorted quickly.
#563 [14:55] <SolidShadows> I hope so... Man, I changed the password two days ago and my email account is not compromised... It's weird.
#564 [14:56] <SolidShadows> I had a bit of anxiety at first, just need somebody to talk to.
#565 [14:57] <CapFan67> SolidShadows, There isn't really any way to hack Mojang's servers, so this usually boils down giving your login credentials to a 3rd party, not using unique password or sometimes malicious software on your system.
#566 [15:06] * setaur [webchat@acna16.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
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#568 [15:08] * uTonyy_ [webchat@191-241-148-102-reverso.dstech.com.br] has joined #minecrafthelp
#569 [15:08] <uTonyy_> Olá, então eu queria solicitar o nickname "Drexxy" para mim ate porque tenho canal no youtube e tudo mais e esse nickname esta inativo desde 2016.
#570 [15:09] <CapFan67> uTonyy_, We are not Mojang. We are volunteers who help solve technical issues with client crashes. For a name change, go to Mojang.com
#571 [15:11] <uTonyy_> ME MANDE O LINK DE SUPORTE DA MOJANG
#572 [15:11] <CapFan67> uTonyy_, No need to yell, but sure: https://account.mojang.com/me
#573 [15:12] <SolidShadows> Yeah, you're helping and people shouting to volunteers, geez...
#574 [15:15] * uTonyy_ [webchat@191-241-148-102-reverso.dstech.com.br] has quit. (Quit: webchat.esper.net)
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#576 [15:25] * Gabidemo [webchat@user-5-173-24-204.play-internet.pl] has joined #minecrafthelp
#577 [15:26] <Gabidemo> hello i have an error while trying to start minecraft 1,13,2
#578 [15:26] <Gabidemo> Attempting to move successful download to C:/Users\Gabi\AppData\Roaming\.minecraft\libraries\org/lwjgl/lwjgl/3.1.6/lwjgl-3.1.6-natives-windows.jar
#579 [15:29] * Gabidemo [webchat@user-5-173-24-204.play-internet.pl] has quit. (Client Quit)
#580 [15:36] * mando [webchat@0x3ec64083.aal.customer.dk.telia.net] has joined #minecrafthelp
#581 [15:37] <mando> i cant download version 1.13.2, because it keeps getting me error messages
#582 [15:40] <CapFan67> mando, What error messages do you get?
#583 [15:43] <mando> Unable to save download. realms-1.13.9.jar
#584 [15:45] <mando> Error details: Attempting to move successful download to C:/Users\Emil\AppData\Roaming\.minecraft\libraries\com/mojang/realms/1.13.9/realms-
#585 [15:45] <mando> The process cannot access the file because it is being used by another process
#586 [15:45] <mando> Filename on disk
#587 [15:46] <CapFan67> mando, That's sometimes caused by incompatible software. Let's see what's running:
#588 [15:46] <CapFan67> ??> mando tools/hjt
#589 [15:46] <Absol> mando: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [15:46] <Absol> mando: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [16:06] * Dibdin [webchat@cpc1-cast9-2-0-cust1292.20-3.cable.virginm.net] has joined #minecrafthelp
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#593 [16:18] * SwampRat30 [webchat@lfbn-1-5046-56.w90-104.abo.wanadoo.fr] has joined #minecrafthelp
#594 [16:19] <SwampRat30> Hello I have a problem
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#596 [16:22] * Lucas [webchat@b1c165ea.virtua.com.br] has joined #minecrafthelp
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#600 [16:33] * ChildishLoki [webchat@c-73-232-190-142.hsd1.tx.comcast.net] has joined #minecrafthelp
#601 [16:35] <ChildishLoki> Hi! Looking for help in regards to acquiring a windows 10 minecraft key, was told it would be available after the java purchase but i have had no luck. Anyone think they can help? Thanks [:
#602 [16:38] <CapFan67> ChildishLoki, When did you purchase Java Edition?
#603 [16:39] <CapFan67> ChildishLoki, More specifically, did you purchase Java Edition before October 19th 2018?
#604 [16:40] <ChildishLoki> No, I just purchased it today. Pls don't tell me that was the cut off :'[
#605 [16:41] <CapFan67> ChildishLoki, I'm sorry to say, that program ended October 19, 2018. Your purchase would have needed to be before that date.
#606 [16:41] <CapFan67> ChildishLoki, https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#607 [16:44] <ChildishLoki> Thanks
#608 [16:47] * Girly1o1 [webchat@pool-100-16-187-241.bltmmd.fios.verizon.net] has joined #minecrafthelp
#609 [16:48] <Girly1o1> Can someone help me?
#610 [16:48] <CapFan67> Girly1o1, What do you need help with?
#611 [16:50] <Girly1o1> Whenever i click play on the launcher, it shows a black java tab,
#612 [16:51] <CapFan67> Girly1o1, That's often caused by incompatible software. Let's see what's running:
#613 [16:51] <CapFan67> ??> Girly1o1 tools/hjt
#614 [16:51] <Absol> Girly1o1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [16:51] <Absol> Girly1o1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#616 [16:51] <Girly1o1> i click out of it and it loads the launcher again and it says it crashed.
#617 [16:55] <Girly1o1> is there supposed to be more then https://paste.ubuntu.com/ ?
#618 [16:56] <CapFan67> Girly1o1, After you've run the tool and produced the report, you'll paste the report to that website. Make sure to fill in "poster", then click the paste button at the bottom. Give us the resulting URL to review.
#619 [16:56] <Girly1o1> oh wait..
#620 [16:57] <Girly1o1> https://paste.ubuntu.com/p/Vh8cXtcZZx/
#621 [16:58] <CapFan67> Girly1o1, You have malware installed (PremierOpinion). Here's the removal process:
#622 [16:58] <CapFan67> ??> Girly1o1 av/adwcleaner
#623 [16:58] <Absol> Girly1o1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#624 [16:58] <Absol> Girly1o1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#625 [16:58] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#626 [17:05] * Eterrie [webchat@host-188-35-23-23.beirel.ru] has joined #minecrafthelp
#627 [17:06] <Eterrie> Hello. My friends have an issue connecting to my server. I opened my ports and am able to connect to my server myself, but my friends have this error: io.netty.channel.abstractchannel. What can we do?
#628 [17:07] <CapFan67> Eterrie, Have you tried connecting to your server with another computer on the same LAN?
#629 [17:07] <Eterrie> No, I can't do that
#630 [17:08] <CapFan67> Eterrie, Without a second computer on the same LAN, it'll be difficult to determine if the issue is with the machine (security software, firewall, etc), or with your router settings.
#631 [17:08] <CapFan67> Eterrie, What do you get when you use Dinnerbone's server tool with your IP address: https://dinnerbone.com/minecraft/tools/status/
#632 [17:10] <Eterrie> https://puu.sh/CyjWV/5e718ed882.png I have this
#633 [17:11] <CapFan67> Eterrie, That's your LAN ip. Are you and your friends on the same LAN, or are they connecting from the Internet?
#634 [17:11] <Eterrie> they are trying to connect from the Internet
#635 [17:11] <CapFan67> Eterrie, Test with Dinnerbone's tool using your Internet IP (the one you give your friends to connect to).
#636 [17:12] <CapFan67> Eterrie, Actually, testing with the IP you've connected with (188.35.23.23), it looks like your server is up and running. Is that the IP you gave your friends to connect ot?
#637 [17:13] * Girly101 [webchat@pool-100-16-187-241.bltmmd.fios.verizon.net] has joined #minecrafthelp
#638 [17:13] <Eterrie> Oh, I guess I just had to give them my IP
#639 [17:13] <Eterrie> Thank you!
#640 [17:13] <Eterrie> Problem solved.
#641 [17:13] <CapFan67> Eterrie, Best of luck with the server.
#642 [17:14] <Girly101> hello? i was told to return.
#643 [17:14] <CapFan67> Girly101, Try running the game now.
#644 [17:16] <Girly101> its doing it again.
#645 [17:16] <CapFan67> Girly101, Disable your Discord overlay.
#646 [17:17] <Girly101> wait, nvm its working now!
#647 [17:17] <Girly101> thank you!
#648 [17:17] <CapFan67> Girly101, Ah, great news. Enjoy!
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#652 [17:31] * lef [webchat@c-73-119-28-115.hsd1.ma.comcast.net] has joined #minecrafthelp
#653 [17:31] <lef> Hello I have a problem with minecraft crashing
#654 [17:32] <lef> the log in ~/.minecraft/logs/ is really not telling me much
#655 [17:32] <lef> I'm using Ubuntu
#656 [17:33] <lef> is there another log I should be using?
#657 [17:36] * diamond5 [webchat@c-98-194-48-225.hsd1.tx.comcast.net] has joined #minecrafthelp
#658 [17:36] <diamond5> hi
#659 [17:37] <lef> hello
#660 [17:37] <diamond5> I need help with minecraft java because its saying java not starting
#661 [17:37] <CapFan67> diamond5, What's the exact error?
#662 [17:38] <diamond5> unable to start java
#663 [17:38] <lef> wait are my messages visible
#664 [17:38] <diamond5> It says unable to start java when i try to launch it
#665 [17:38] <diamond5> yes
#666 [17:39] <CapFan67> lef, Yes, but I'm not familiar with Linux issues. You'll need to wait for someone else to help.
#667 [17:39] <lef> ah OK thanks just checking
#668 [17:39] <CapFan67> diamond5, When you get the error, is there a link for "Show more details"?
#669 [17:39] <diamond5> I use windows
#670 [17:39] <diamond5> Yes there is
#671 [17:40] <CapFan67> diamond5, That will be a multiline listing. Paste it here: http://paste.ubuntu.com/ and give us the link.
#672 [17:40] <diamond5> ok
#673 [17:41] <diamond5> https://paste.ubuntu.com/p/KyrMjV48Qw/
#674 [17:42] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#675 [17:42] <CapFan67> diamond5, Run your launcher one time as administrator to see if it launches correctly.
#676 [17:43] <diamond5> ok
#677 [17:44] <diamond5> Umm it didnt open the launcher it just opened the game
#678 [17:45] <diamond5> And i think its stuck on the mojang screen
#679 [17:47] <CapFan67> diamond5, Running the Mojang launcher as administrator should run the launcher. From there, you should press the play button. You're saying, running the launcher as administrator didn't run the launcher?
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#682 [17:53] <diamond5> https://paste.ubuntu.com/p/KyrMjV48Qw/ is my error message
#683 [17:53] <diamond5> can somebody help me
#684 [17:54] <CapFan67> diamond5, So, the procedure should have been, close the launcher completely. Run the launcher one time "as administrator". Then click the play button to see if the game loads.
#685 [17:55] <diamond5> Umm ok it worked but the game opened and it said not responding
#686 [17:55] <diamond5> and was not working
#687 [17:56] <CapFan67> diamond5, After that one time test, if you close everything out and try normally, do you still get the operation requires elevation error?
#688 [17:57] <diamond5> yup
#689 [17:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#690 [17:58] <CapFan67> diamond5, In that case, something has gone wrong with your Launcher installation. If you've modified your runtime properties, undo your changes. Worst case, you will need to reinstall your launcher:
#691 [17:58] <CapFan67> ??> diamond5 win/reinst/full
#692 [17:58] <Absol> diamond5: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#693 [17:58] <Absol> diamond5: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
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#695 [18:07] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#696 [18:08] <diamond5> ok minecraft is downloading again
#697 [18:08] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#698 [18:11] * Ty [webchat@c-73-220-89-187.hsd1.ca.comcast.net] has joined #minecrafthelp
#699 [18:11] <Ty> Hello I cant install the new version for some reason
#700 [18:12] * Ty [webchat@c-73-220-89-187.hsd1.ca.comcast.net] has quit. (Client Quit)
#701 [18:13] <diamond5> didnt work
#702 [18:42] * lozz [webchat@182-239-172-153.ip.adam.com.au] has joined #minecrafthelp
#703 [18:43] <lozz> How do i change my email address tied to my account if the current one no longer exists?
#704 [18:44] * PrinceBunBun981 [webchat@47.204.243.36] has joined #minecrafthelp
#705 [18:45] <PrinceBunBun981> I'm having an issue when I login to a server, say Hypixel, I can move around for a second then my game freezes, does anyone know a fix?
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#709 [19:00] * xX_H4X0R_Xx [webchat@ip68-97-12-154.ok.ok.cox.net] has joined #minecrafthelp
#710 [19:00] <xX_H4X0R_Xx> HELLO
#711 [19:00] <xX_H4X0R_Xx> sorry caps
#712 [19:01] <xX_H4X0R_Xx> im trying to run forge and it says unable to download file 1.12.json??
#713 [19:01] * D6 [webchat@c-73-181-113-31.hsd1.co.comcast.net] has joined #minecrafthelp
#714 [19:02] <xX_H4X0R_Xx> hi
#715 [19:02] <xX_H4X0R_Xx> this sucks
#716 [19:02] <xX_H4X0R_Xx> cya
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#719 [19:07] * Alex4 [webchat@S0106a06391d684e3.ls.shawcable.net] has joined #minecrafthelp
#720 [19:08] <Alex4> can someone help me find my email for my minecraft acount? need to migrate my acount and i dont have the email i used or the transaction id number?
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#722 [19:13] * Webchat_97620 [webchat@d47-69-60-120.try.wideopenwest.com] has joined #minecrafthelp
#723 [19:13] * Espercorn kicked Webchat_97620 from #minecrafthelp (Reason: ebchat_97620 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#726 [19:37] <QualityBooms24> I'm trying to use mods that I downloaded using twitch, and it only gives me the option to play the demo even though I bought the game. And even when I try to use the demo it doesn't allow me?
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#729 [19:41] * Bananaramic [webchat@airstream-amer-somerset-eth-12-7.dsl.airstreamcomm.net] has joined #minecrafthelp
#730 [19:41] <Bananaramic> henlo
#731 [19:42] <Bananaramic> Is there any way that I can change my email if I don't know the email for the account currently?
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#735 [19:50] <Kyppers> My account was hacked some time ago and I cannot recover my account. Can anyone assist?
#736 [19:50] <clouded> Hi guys. I'm hoping that maybe someone can answer this question for me. I went into my Mojang account to redeem a code in order to get the Windows 10 edition for free as I bought the Java edition early last year. When I try to enter the code into the Microsoft Store, it tells me that the code has been redeemed already, but I don't have the Windows
#737 [19:50] <clouded> 10 version available to me anywhere. Back in June my account was compromised and my password and security questions were reset and I had to regain control of my account. I didn't know at the time what they were after because nothing was purchased on my account. However, now my best guess is that whoever hacked my account was probably after the code
#738 [19:50] <clouded> . Can you tell me if there is any recourse for getting a new code so that I can get the Windows 10 version? Thank you for your time!
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#742 [20:48] <Ephesus> I have a server that is having one error pop up saying that the "schema-version: " is invalid in my permissions.yml file. Anybody have any idea what is causing this? I have looked at several videos and sites that all have it at the top of the file with no spaces before it (which is what I have done)
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#745 [21:00] <SrRayzz> Hello! Im an old minecraft player and i dont remember the old email i used to use back in 2012 or more. Also, after reading the support links, i must also say that of course i dont have the Transaction id of a buy made almos 10 years ago.
#746 [21:07] <CapFan67> SrRayzz, Do you not know which of your emails you used, or are you sure you no longer use the email you purchased with?
#747 [21:07] <SrRayzz> I was a kid back then, and i really used a lot of emails, now i really can recall, and have 0 connection with the old emails i used.
#748 [21:08] <SrRayzz> But i can access my acount since i still use the same password, the problem is that i cant play in realms with my friends. Is so frustrating, really.
#749 [21:09] <CapFan67> SrRayzz, If you no longer have access to the email, then you will need to contact Mojang Customer Support. In place of the Transaction ID, you'll ask for Alternate Verification Methods. They will involve questions about the original purchase
#750 [21:09] <CapFan67> ??> SrRayzz account/send-email
#751 [21:09] <Absol> SrRayzz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#752 [21:09] <Absol> SrRayzz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#753 [21:09] <SrRayzz> Like how am i suposused to have a transaction id of a buy of 10 yeras old.
#754 [21:10] <SrRayzz> Pay pal didnt even exist, or at least for me.
#755 [21:10] <SrRayzz> My parents changed banks many times.
#756 [21:10] <SrRayzz> Is so unreal.
#757 [21:10] <CapFan67> SrRayzz, I have mine from 2011. Paypal was certainly around then. However, as I mentioned, in place of the Transaction ID, you can ask for Alternate Verification Methods.
#758 [21:11] <SrRayzz> I dont know, will se what they answer.
#759 [21:11] <CapFan67> SrRayzz, Before they can give anyone control of your account, there must be proof of ownership.
#760 [21:11] <SrRayzz> I mean i already have control.
#761 [21:11] <CapFan67> SrRayzz, Unfortunately, login credentials is not proof of ownership.
#762 [21:11] <SrRayzz> I just wanna play realms, wich i cant.
#763 [21:12] <SrRayzz> Unfortunately mojan handles things pretty badly.
#764 [21:12] <CapFan67> SrRayzz, But, I don't want to speak for Mojang. Email them and see what they can do for you.
#765 [21:12] <SrRayzz> Like separating Win 10 and java. Because i ended up buying win 10 minecrafcft again, and i cant playwith my friend using java
#766 [21:12] <SrRayzz> 10/10 Mojan.
#767 [21:13] <SrRayzz> I even got yt videos of 2013 playing with my account.
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#769 [21:42] * minminkj [webchat@14.7.109.132] has joined #minecrafthelp
#770 [21:42] <minminkj> hi
#771 [21:42] <CapFan67> Hello
#772 [21:43] <minminkj> i cant login my account
#773 [21:43] <minminkj> minsungki886@gmail.com
#774 [21:43] <minminkj> #3dc491b3ff5e49269c92982f724f3753
#775 [21:43] <CapFan67> minminkj, This is a public channel. Do not list private information
#776 [21:44] <minminkj> ok
#777 [21:44] <minminkj> plz help me
#778 [21:45] <CapFan67> minminkj, We're a technical support channel. Let me ask a couple of technical questions. When you try to log into the launcher, what does it tell you?
#779 [21:46] <minminkj> i formating my computer after again install programing but i cant open my account
#780 [21:46] <CapFan67> minminkj, Certain response messages result from technical issues. After your reinstall, if you continue to have trouble, and want to see if theyre technical, return here.
#781 [21:47] <CapFan67> minminkj, otherwise, you'll need to email Mojang regarding your account access.
#782 [21:47] <minminkj> minsungki886@gmail.com
#783 [21:47] <CapFan67> DO NOT POST PRIVATE INFORMATION HERE
#784 [21:49] <minminkj> what should i do?
#785 [21:49] <CapFan67> minminkj, If you think your issue is technical in nature, return and answer the question when you can. If you think you've lost control of your account, you'll need to email Mojang:
#786 [21:50] <CapFan67> ??> minminkj account/send-email
#787 [21:50] <Absol> minminkj: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#788 [21:50] <Absol> minminkj: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#789 [21:50] <CapFan67> ??> minminkj account/trans-id
#790 [21:50] <Absol> minminkj: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#797 [23:57] <Aria> Before my parents were divorced, my Minecraft account was attached to my step-dads email. it has been a year since I played and I have forgotten the password. It was a gift to me for Christmas, and I'd like to be able to log back in but my step -father and I are no longer on speaking terms. How can I retrieve my account back?
#798 [23:58] <CapFan67> Aria, If you don't have control of your account and don't have control of the email, you will need to Email Mojang Customer Support.
#799 [23:58] <CapFan67> ??> Aria account/send-email
#800 [23:58] <Absol> Aria: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#801 [23:58] <Absol> Aria: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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