#1 [00:20] * o_iaddictionz [webchat@CPE64777db18793-CM64777db18790.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2 [00:21] <o_iaddictionz> Hey guys for some reason none of my password work on my account. I have tried resetting my password but I do not receive the email. I do not even know if it was set up as this account is very old (bought it when MC first came out many years ago) I have tried every combination of passwords I can think of but I am getting very frustrated. Any ideas h
#3 [00:21] <o_iaddictionz> ere?
#4 [00:21] * pierce66166 [webchat@129.62.127.213] has joined #minecrafthelp
#5 [00:21] <CapFan67> o_iaddictionz, Mojang throttles your login after a few consecutive failures.
#6 [00:22] <CapFan67> ??> o_iaddictionz login/throttle
#7 [00:22] <pierce66166> I'm getting the io.netty.channel.abstractchannel$annotatedconnectexception error
#8 [00:22] <Absol> o_iaddictionz: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#9 [00:22] <Absol> o_iaddictionz: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#10 [00:22] <pierce66166> any help with getting a timed out error while connecting to a LAN server
#11 [00:22] <o_iaddictionz> Thank you I will set a timer and wait again
#12 [00:23] <CapFan67> pierce66166, This normally turns out to be security software or firewall on either the host, the client or both.
#13 [00:23] * mattnokis [webchat@220-235-155-96.dyn.iinet.net.au] has joined #minecrafthelp
#14 [00:23] <mattym> pierce66166, Are you on a home internet connection?
#15 [00:23] <pierce66166> I'm on university ethernet
#16 [00:23] <pierce66166> but there are about 5 other people who can successfully connect so I don't think it's the host
#17 [00:24] * Sparky [webchat@193-116-244-134.tpgi.com.au] has joined #minecrafthelp
#18 [00:24] <pierce66166> I've tried reinstalling minecraft and turning my firewall off and it doesn't change anything
#19 [00:24] <mattnokis> hay I am in on the deep end of this, i suspect my account was hacked and my email changed, I am unable to recover using the request password change
#20 [00:25] <pierce66166> it gives me the io.netty.channel.abstractchannel$annotatedconnectexception error if that's any help
#21 [00:25] <mattym> pierce66166, LAN on University networks is notoriously unreliable
#22 [00:26] <Sparky> I have a problem with my rixel-format-not-accelerated, I have the dxdiag if that helps
#23 [00:26] <Sparky> pixel*
#24 [00:26] <CapFan67> Sparky, that's usually a driver issue. Post the link to your dxdiag if you have it.
#25 [00:26] <Sparky> https://paste.ubuntu.com/p/PnV4z2VqDK/
#26 [00:28] <CapFan67> Sparky, Here's the latest driver for your card: https://drivers.amd.com/drivers/beta/win10-64bit-radeon-software-adrenalin-2019-edition-19.1.1-jan10.exe
#27 [00:28] <Sparky> Thankyou!
#28 [00:29] * Diane [webchat@c58-107-10-186.fitzg4.qld.optusnet.com.au] has joined #minecrafthelp
#29 [00:29] <mattym> Sparky, You need the first file listed under Windows 10 64-Bit from here https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-desktops/a10-7890k-radeon-r7-graphics
#30 [00:29] <Diane> i keep crashing
#31 [00:30] <Diane> 805306369
#32 [00:30] <Sparky> thanks
#33 [00:30] <Diane> how to fix?
#34 [00:30] <mattym> ??> Diane tools/hjt
#35 [00:30] <Absol> Diane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [00:30] <Absol> Diane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#39 [00:37] * Diane [webchat@c58-107-10-186.fitzg4.qld.optusnet.com.au] has joined #minecrafthelp
#40 [00:37] <Diane> i disconnected
#41 [00:37] <Diane> dhttps://paste.ubuntu.com/p/gwWFQ7R8xH/\
#42 [00:38] <mattym> ??> Diane av/adwcleaner
#43 [00:38] <Absol> Diane: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#44 [00:38] <Absol> Diane: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#45 [00:41] * o_iaddictionz [webchat@CPE64777db18793-CM64777db18790.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
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#48 [00:41] <david> Hi i keep having this problem with downloading
#49 [00:42] <david> it is saying unable to download. or Unable to save download. eat1.ogg
#50 [00:42] <mattym> ??> david error/download
#51 [00:42] <Absol> david: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#52 [00:49] <mattnokis> hay I am in on the deep end of this, i suspect my account was hacked and my email changed, I am unable to recover using the request password change
#53 [00:50] <mattym> ??> mattnokis account/send-email
#54 [00:50] <Absol> mattnokis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#55 [00:50] <Absol> mattnokis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#57 [00:51] <mattnokis> yeh gotta possibly wait 48 hours for paypal to find my old transaction id for when i purchased
#58 [00:51] <mattnokis> any other ways of recovering that number based on the email it was purchased with
#59 [00:52] <mattym> mattnokis, None that will be quicker.
#60 [00:52] <mattnokis> dam, thanks for the help
#61 [00:53] * diane [webchat@c58-107-10-186.fitzg4.qld.optusnet.com.au] has joined #minecrafthelp
#62 [00:53] * david7 [webchat@147.205.241.234] has joined #minecrafthelp
#63 [00:53] <diane> so i logged back on
#64 [00:53] <david7> ive deleted all files that would cause a problem but now it says this ...Unable to save download. till3.ogg
#65 [00:53] <mattym> diane, Try running the game agian.
#66 [00:53] <mattym> david7, Are you sure you got everything?
#67 [00:54] <david7> i can check again but im sure
#68 [00:54] <mattym> david7, On the error window, hit the show more button, and copy the full error details to paste.ubuntu.com
#69 [00:54] <mattym> david7, Enter anything in the poster box, then hit the Paste! button, and give us the link of the page it creates for you.
#70 [00:55] <david7> ok
#71 [00:55] <david7> https://paste.ubuntu.com/p/2hnxGVdXBR/
#72 [00:56] <mattym> ??> david7 tools/hjt
#73 [00:56] <Absol> david7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#74 [00:56] <Absol> david7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#75 [00:57] <david7> where is hijackthis?
#76 [00:57] <mattym> david7, Absol linked it
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#78 [00:58] * Sparky [webchat@193-116-244-134.tpgi.com.au] has joined #minecrafthelp
#79 [00:59] <Sparky> Im back again. with the same driver issue
#80 [00:59] <Sparky> pixelformatnotaccelerated
#81 [00:59] <mattym> Sparky, Can you make a new dxdiag report
#82 [00:59] <Sparky> okay brb
#83 [01:01] <david7> https://paste.ubuntu.com/p/9VRJRKCPd2/
#84 [01:01] <mattym> david7, There are still several things from that list installed.
#85 [01:02] <mattym> david7, Make sure you have followed the instructions on the page and have actually removed them. https://minecraftirc.net/support-articles/known-incompatible-software/
#86 [01:05] <david7> what is the fastest way to check?
#87 [01:05] * Sneeky [webchat@cm-84.210.97.15.getinternet.no] has joined #minecrafthelp
#88 [01:05] <mattym> david7, Follow the instructions for McAfee, Reason, and any VPN
#89 [01:06] <Sneeky> Anybody know how to fix the frozen building terrain screen and Frozen Mojang screen
#90 [01:07] <mattym> ??> Sneeky tools/hjt
#91 [01:07] <Absol> Sneeky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#92 [01:07] <Absol> Sneeky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#93 [01:08] <Sneeky> is this safe?
#94 [01:09] <Sparky> https://paste.ubuntu.com/p/2bgyp4GGv3/
#95 [01:10] <Sneeky> hijackthis has been scanned on virustotal, 2 programs found malware
#96 [01:11] <CapFan67> Sneeky, HiJackThis produces a report of running processes on your system, so that we can look for incompatible software. We fully trust HJT.
#97 [01:11] <Sneeky> ok then
#98 [01:12] * Yugibear_51 [webchat@177.7.8.82] has joined #minecrafthelp
#99 [01:12] <mattym> Sparky, Doesn't look like it got installed, did it give any error messages when you tried to install it?
#100 [01:12] <Yugibear_51> uhh... Hi
#101 [01:12] <Sparky> no it didn't, it even said to restart when it was done. I can try it again I guess
#102 [01:12] <Sneeky> i just ran it as administrator and it did nothing
#103 [01:13] <Sneeky> https://paste.ubuntu.com/p/Jf2f38HDHb/
#104 [01:13] <Yugibear_51> Can anyone help me with issues to migrate my account?
#105 [01:14] <Sneeky> got it
#106 [01:14] <Sneeky> i cant dude
#107 [01:14] <david7> I dont know why but when i try to delete the files it says that i need admin permission. but going to my account i am already an admin
#108 [01:14] <Yugibear_51> Você não é um bot, certo?
#109 [01:14] <CapFan67> Sneeky, it appear you have malware installed, "PremierOpinion". Here are the removal instructions:
#110 [01:14] <CapFan67> ??> Sneeky av/adwcleaner
#111 [01:14] <Absol> Sneeky: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#112 [01:14] <Absol> Sneeky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#113 [01:15] <mattym> david7, You shouldn't be deleting anything.
#114 [01:15] <Yugibear_51> Do you is not a bot, right?
#115 [01:15] <david7> uninstalling*
#116 [01:15] <mattym> david7, All the things I mentioned have specific instructions on the site of what to do.
#117 [01:16] <mattym> Yugibear_51, What problem are you having with trying to Migrate it?
#118 [01:16] <david7> they all tell me to uninstall
#119 [01:16] <Yugibear_51> Yeah
#120 [01:16] <mattym> david7, And give instructions.
#121 [01:16] <Sneeky> toolslibs community score is negative 53
#122 [01:16] <Yugibear_51> Well, the site says that at the moment I can not have an account in two emails, but I just want to migrate my account
#123 [01:17] <mattym> Yugibear_51, Are you sure you didn't already migrate it?
#124 [01:18] <Yugibear_51> I'm trying
#125 [01:18] <Sneeky> i uninstalled premieropinion
#126 [01:18] <mattym> Yugibear_51, What is the exact error you get when you try to migrate?
#127 [01:19] <Yugibear_51> "Error! At this time you can only own one copy of Minecraft per account, sorry!"
#128 [01:19] <mattym> Yugibear_51, That means you are tying to migrate it to a Mojang account that already has the game on it.
#129 [01:20] <Sneeky> I uninstalled premieropinion
#130 [01:20] <mattym> Sneeky, Try running the game again, if it does not work, use ADWCleaner as directed.
#131 [01:21] <Sneeky> ok thx
#132 [01:21] <Yugibear_51> But I didn't even put my email
#133 [01:22] <Sneeky> OMG AFTER 1 YEAR IT FINALLY WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU SO MUCH
#134 [01:22] <Sneeky> i am literally in shock
#135 [01:23] <Sneeky> Thank you, i will always be thankful, goodbye everyone! :D
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#139 [01:25] <Yugibear_51> Do I need to have any account logged in to the site or not?
#140 [01:25] <mattym> Yugibear_51, Depends on what page you are using to Migrate
#141 [01:25] <mattym> Yugibear_51, What is the URL of the page you are currently trying on?
#142 [01:26] <Yugibear_51> "https://account.mojang.com/migrate"
#143 [01:27] <mattym> Yugibear_51, Have you created a Mojang account yet?
#144 [01:27] <Yugibear_51> Yes
#145 [01:28] <mattym> Yugibear_51, Then log in with the Mojang account, then try the page you linked again
#146 [01:28] <mattym> Yugibear_51, And if you log in at account.mojang.com/me does it list a username there at all?
#147 [01:30] <Yugibear_51> Wait, do I need to log into my account with the old email or what I'm trying to migrate?
#148 [01:30] <mattym> Yugibear_51, If you log in at account.mojang.com/me with your Mojang account (email and password) what do you see on the page?
#149 [01:31] <Yugibear_51> For me to put my email and my password
#150 [01:32] <mattym> Yugibear_51, Thats not something that would show up there. Go to account.mojang.com/me
#151 [01:32] <mattym> Yugibear_51, Log in there, and tell me what it lists
#152 [01:33] <Yugibear_51> Now I got an option to buy Minecraft
#153 [01:34] <mattym> ??> Yugibear_51 account/send-email
#154 [01:34] <Absol> Yugibear_51: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#155 [01:34] <Absol> Yugibear_51: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#156 [01:36] <Yugibear_51> I've done this
#157 [01:36] <mattym> Yugibear_51, Then you will need to wait for Mojangs reply.
#158 [01:37] <Yugibear_51> Ok
#159 [01:37] <Yugibear_51> It's just that I feel like I've tried to migrate the wrong way
#160 [01:37] <mattym> Yugibear_51, And you will need Mojang to fix it for you.
#161 [01:38] <Yugibear_51> Thanks
#162 [01:39] <Yugibear_51> My case looks complicated... haha
#163 [01:40] <Yugibear_51> well, thanks
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#167 [01:50] <Michael> I'm having an issue where when I try to optimize my worlds the world will no longer be playable when I try to play it causing a crash. Also one the worlds is not showing up in the menu, but is still in my save files.
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#176 [03:03] <carlos11111> Hu
#177 [03:03] <carlos11111> Someone can help me?:(
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#188 [05:19] * DGxTROOPERZZZ [webchat@a82-95-172-107.adsl.xs4all.nl] has joined #minecrafthelp
#189 [05:20] <DGxTROOPERZZZ> I think my account is been hacked, i cant log in any more and if i want to reset my pasword i wont get the email.
#190 [05:21] * Lord_of_Life [~Lord@77.28.219.71] has joined #minecrafthelp
#191 [05:22] <Andrio> DGxTROOPERZZZ, did you check your spam folder?
#192 [05:23] * Lord_of_Life_ [~Lord@77.28.211.67] has quit. (Ping timeout: 189 seconds)
#193 [05:27] <DGxTROOPERZZZ> Yes i did, I think they already changed my email adress, thats why i dont receive the pasword reset mail.
#194 [05:36] <Andrio> mm
#195 [05:36] <Andrio> ??> DGxTROOPERZZZ account/send-email
#196 [05:36] <Absol> DGxTROOPERZZZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#197 [05:36] <Absol> DGxTROOPERZZZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#198 [05:37] <DGxTROOPERZZZ> Already did, but i thought maby someone here could help me out. But thanks!!
#199 [05:37] <DGxTROOPERZZZ> I wil wait for the email :D
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#206 [06:05] <astora> hey, can't connect to my own server without using the local ip of the server otherwise I get the "io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information" error.
#207 [06:06] <astora> other people can't connect to the server either
#208 [06:06] <astora> the server was working perfectly a couple days ago, nothing's changed except there was a power outage so the server was off.
#209 [06:06] <astora> anyone got any ideas?
#210 [06:12] <Andrio> astora, is port forwarding set up?
#211 [06:17] <astora> yes
#212 [06:17] <astora> 25565 is forwarded
#213 [06:19] <Andrio> astora, have you double-checked the port forwarding settings?
#214 [06:20] <astora> the ip attached to that port forward was different from the server's current ip, could it have changed after the outage?
#215 [06:20] <astora> as far as I knew, IPs of device don't change for years and years with my ISP
#216 [06:21] <astora> devices*
#217 [06:22] * Leniwcus [webchat@public-gprs384491.centertel.pl] has joined #minecrafthelp
#218 [06:25] <astora> welp, gonna assume it's fixed cause I'm in a hurry
#219 [06:25] <astora> thanks
#220 [06:26] <Leniwcus> hello i have problem with login minecraft website and game I logged in on the phone and I can not use the pc
#221 [06:30] <Andrio> Leniwcus, can you log in at https://account.mojang.com/ from your PC?
#222 [06:31] <Leniwcus> yes i logged
#223 [06:33] * Andrei [webchat@91-196-44-99.stardesign.ro] has joined #minecrafthelp
#224 [06:34] <Andrei> Hi
#225 [06:34] * Andrei [webchat@91-196-44-99.stardesign.ro] has quit. (Client Quit)
#226 [06:36] <Leniwcus> i can't log in game
#227 [06:38] <Andrio> ??> Leniwcus tools/HJT
#228 [06:38] <Absol> Leniwcus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#229 [06:38] <Absol> Leniwcus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#230 [06:41] <Leniwcus> https://paste.ubuntu.com/p/xyQ4tNkpCt/
#231 [06:42] <Andrio> Leniwcus, seems like you have MCLeaks installed there; you'll need to get rid of that.
#232 [06:43] <Leniwcus> ok
#233 [06:45] <Leniwcus> how?
#234 [06:47] <Andrio> ??> Leniwcus win/hosts/edit
#235 [06:47] <Absol> Leniwcus: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#236 [06:47] <Absol> Leniwcus: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#237 [06:47] <Andrio> Leniwcus, remove all lines containing mojang from that file
#238 [06:53] <Leniwcus> i make this and log in website
#239 [06:54] <Leniwcus> i can't log in game
#240 [06:55] <Leniwcus> i loggde
#241 [06:55] <Leniwcus> thx
#242 [06:59] * OceanEyes [webchat@27-32-213-77.static.tpgi.com.au] has joined #minecrafthelp
#243 [06:59] <OceanEyes> Hello!
#244 [07:00] <OceanEyes> Im having an issue with a Minecraft username
#245 [07:00] * espai [webchat@212.169.215.203] has joined #minecrafthelp
#246 [07:01] <OceanEyes> I have checked several different Minecraft name availability checkers to see if my desired name is available and all say that the username is available
#247 [07:01] <espai> Hi all, I bought two minecraft accounts and I want the invoice, how can i get it
#248 [07:01] <OceanEyes> however when I try to change my username it says the profile name is taken
#249 [07:02] * OceanEyes [webchat@27-32-213-77.static.tpgi.com.au] has quit. (Client Quit)
#250 [07:03] <Andrio> espai, you should have been sent an email confirming your purchases
#251 [07:04] * OceanEyes [webchat@27-32-213-77.static.tpgi.com.au] has joined #minecrafthelp
#252 [07:04] <OceanEyes> Hi I was wondering if someone could help me with a username issue
#253 [07:05] <espai> Andrio thanks mate, bye
#254 [07:05] <Andrio> OceanEyes, wait an hour and then try again.
#255 [07:05] <OceanEyes> Ok
#256 [07:06] * espai [webchat@212.169.215.203] has quit. (Quit: webchat.esper.net)
#257 [07:06] <OceanEyes> I don't know if its an issue you guys can fix though
#258 [07:27] * Dylan [webchat@185.192.69.129] has joined #minecrafthelp
#259 [07:30] <Dylan> When I try load a world I get the error java.lang.IllegalStateException: failed to create a child event loop, I have tried disabling all firewalls and antiviruses, I have tried forcing the game through Ipv4 in the launch options and I have tried resetting my network settings but the issue persists is there any other way to fix this?
#260 [07:38] * Dipson [webchat@dsl-124-150-33-240.dyn.iinet.net.au] has joined #minecrafthelp
#261 [07:38] <Dipson> Hello
#262 [07:39] * Dipson [webchat@dsl-124-150-33-240.dyn.iinet.net.au] has quit. (Client Quit)
#263 [07:42] * AnduYTB [webchat@pc-2-108-241-201.cm.vtr.net] has joined #minecrafthelp
#264 [07:43] <AnduYTB> Hello
#265 [07:43] <AnduYTB> I need help
#266 [07:43] <AnduYTB> Pls
#267 [07:44] * AnduYTB [webchat@pc-2-108-241-201.cm.vtr.net] has quit. (Client Quit)
#268 [07:45] * AnduYTB [webchat@pc-2-108-241-201.cm.vtr.net] has joined #minecrafthelp
#269 [07:45] <AnduYTB> hello
#270 [07:46] <Greymagic27> AnduYTB, Hi
#271 [07:46] <Greymagic27> What's the issue?
#272 [07:46] <AnduYTB> I can not access my account and I do not receive messages from mojang to receive instructions to change the password
#273 [07:46] <Greymagic27> AnduYTB, What does it say when you try to access your account?
#274 [07:47] <AnduYTB> Incorrect password
#275 [07:47] <Greymagic27> ??> AnduYTB mojang/email
#276 [07:47] <Absol> AnduYTB: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#277 [07:47] <Absol> AnduYTB: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#278 [07:47] <AnduYTB> Receive my email and I saw that they had changed the password
#279 [07:48] * ZenturaaaBR [webchat@bfb71223.virtua.com.br] has joined #minecrafthelp
#280 [07:48] <ZenturaaaBR> Hello
#281 [07:48] <AnduYTB> I already sent an email but they still do not respond
#282 [07:48] <ZenturaaaBR> I have a problem with my Minecraft account. I already sent an email to mojang but they did not respond (about 5 days ago)
#283 [07:49] <Greymagic27> ZenturaaaBR, AnduYTB, They will take a little while longer due to holiday backlog, check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#284 [07:49] <urielsalis> ZenturaaaBR: AnduYTB they are starting to pick up though :)
#285 [07:50] <urielsalis> Yesterday at 8pm they were in the 28 and now its 2pm and they are already in the 30th
#286 [07:50] <AnduYTB> GG account?
#287 [07:51] <ZenturaaaBR> Okay, thanks, I have another question, will they respond to my email?
#288 [07:51] <urielsalis> AnduYTB: not if you are patient
#289 [07:51] <urielsalis> ZenturaaaBR: They should, they have a huge backlog
#290 [07:51] <ZenturaaaBR> Okay, very thanks.
#291 [07:52] <AnduYTB> Okay, thanks for help me <3
#292 [07:52] * AnduYTB [webchat@pc-2-108-241-201.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#293 [07:58] <Dylan> Hello
#294 [07:58] <Greymagic27> Dylan, Hi!
#295 [07:59] <Dylan> I have an issue but I posted about half an hour ago and no one replied was it just missed or is there no fix for it?
#296 [07:59] <Greymagic27> ??> Dylan tools/hjt
#297 [07:59] <Absol> Dylan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [07:59] <Absol> Dylan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [08:02] * UltraByte4 [webchat@p508D1FDA.dip0.t-ipconnect.de] has joined #minecrafthelp
#300 [08:03] <UltraByte4> Hi,
#301 [08:03] <Dylan> https://paste.ubuntu.com/p/v3BzCHzqgY/
#302 [08:05] <Greymagic27> Dylan, Remove akami netsession and then see if it works at all. Did you uninstall any AVs when you got this error?
#303 [08:05] <Greymagic27> UltraByte4, Hi! How can we help?
#304 [08:05] <UltraByte4> i forgot the email adress of my account and dont remember my password i wanted to reset it but without my email adress it istnt possible so i want to know if somebody can tell me my email adress my account m´nam is: UltraByte4
#305 [08:06] <Greymagic27> I can't find out your email, If you can't reset it, you'll need to contact mojang and ask them.
#306 [08:06] <Greymagic27> Do you need the steps to contact them?
#307 [08:06] <UltraByte4> yes please
#308 [08:06] <Greymagic27> ??> UltraByte4 account/send-email
#309 [08:06] <Absol> UltraByte4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#310 [08:06] <Dylan> I literally bought the game and installed it yesterday and the error has occurred since the first install
#311 [08:06] <Absol> UltraByte4: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#312 [08:07] <Greymagic27> Dylan, Are you using any VPNs?
#313 [08:07] <Dylan> Yeah
#314 [08:07] <UltraByte4> where can i find my teansaction id?
#315 [08:07] <Greymagic27> ??> UltraByte4 account/trans-id
#316 [08:07] <Absol> UltraByte4: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#317 [08:07] <Greymagic27> Dylan, Can you disable your VPNs whilst we try to fix it? They can block you from connecting to mojang
#318 [08:08] <Dylan> Yeah I will see if it helps
#319 [08:08] * Dylan [webchat@185.192.69.129] has quit. (Quit: webchat.esper.net)
#320 [08:37] * ] [webchat@168-205-178-151.osir.net.br] has joined #minecrafthelp
#321 [08:38] * ] is now known as ana
#322 [08:39] <ana> so I can not access my email registered here
#323 [08:39] <ana> but I do not remember the password and I need to change it if you can help
#324 [08:39] <Greymagic27> ??> ana account/send-email
#325 [08:39] <Absol> ana: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#326 [08:39] <Absol> ana: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#327 [08:41] <ana> there is no way I can send the Transaction ID because it is in my email that I do not have access I sent the email but since I have not played in a long time I do not remember much
#328 [08:42] * Mudd [~user@2600:1700:31f0:8180:d034:139b:c62b:d075] has joined #minecrafthelp
#329 [08:42] * ana [webchat@168-205-178-151.osir.net.br] has quit. (Quit: webchat.esper.net)
#330 [08:51] * Buta [webchat@197.159.60.170] has joined #minecrafthelp
#331 [08:53] <Buta> I am using mobile is it possible to connect to someone's server
#332 [08:54] * Buta [webchat@197.159.60.170] has quit. (Client Quit)
#333 [08:54] * Beans [webchat@pool-72-65-237-51.pitbpa.fios.verizon.net] has joined #minecrafthelp
#334 [08:54] <Beans> Hello, I am unable to remove realms from my Minecraft.
#335 [08:54] <Greymagic27> Beans, You want to leave a realm?
#336 [08:55] <Beans> I had used realms in the past, but mainly play singleplayer now (I am on bedrock btw). I can't remove the expired realms off of my worlds screen
#337 [08:55] <Greymagic27> Beans, Is it your realm that you want to remove?
#338 [08:55] <Beans> yes
#339 [08:56] <Greymagic27> You can't remove your own expired realm. Or at least, I've not found a way.
#340 [08:57] <Beans> Dang, I have 4 on my screen cause I had hosted them seperately. Just wish there was a function for that
#341 [08:57] * Beans [webchat@pool-72-65-237-51.pitbpa.fios.verizon.net] has quit. (Client Quit)
#342 [08:58] * Webchat_02203 [webchat@abts-north-dynamic-160.160.177.122.airtelbroadband.in] has joined #minecrafthelp
#343 [08:58] * Espercorn kicked Webchat_02203 from #minecrafthelp (Reason: ebchat_02203 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#344 [08:58] * Mudd [~w@2600:1700:31f0:8180:dc44:7a8d:7b2e:d2d3] has joined #minecrafthelp
#345 [09:03] * Sooslikas [webchat@78-63-91-186.static.zebra.lt] has joined #minecrafthelp
#346 [09:05] * smootybear [webchat@aputeaux-652-1-53-52.w83-204.abo.wanadoo.fr] has joined #minecrafthelp
#347 [09:05] <Sooslikas> Hello, I need help. I have a realm server where random mobs are spawning close to us in big herds. The server is set to peaceful.
#348 [09:06] <smootybear> Hello, I can't log in Mineraft whereas i purshased the game a long time ago
#349 [09:06] <Greymagic27> smootybear, What happens when you try to login?
#350 [09:07] <smootybear> all my password doesn't work
#351 [09:07] <Greymagic27> smootybear, Have you tried resetting your passwords?
#352 [09:07] <smootybear> and wghen i try to migrate to mohjang they say that i've already migrate my account
#353 [09:07] <smootybear> yes but i receive any mail
#354 [09:07] <Greymagic27> ??> smootybear mojang/email
#355 [09:07] <Absol> smootybear: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#356 [09:07] <Absol> smootybear: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#357 [09:08] <smootybear> Yes i already send an email
#358 [09:08] <Greymagic27> smootybear, You'll need to wait for a reply then :D
#359 [09:20] <smootybear> GUYS !!! It'"s a success !!!
#360 [09:21] <smootybear> I have so many email adress that's why I couldn't connect, I found the good email and send a password request, now it's good I'm connected and with my purshased in 2011 :)
#361 [09:21] <Greymagic27> Oh ok :D
#362 [09:22] <smootybear> thank you ! ;)
#363 [09:30] <CapFan67> Sooslikas, If hostile mobs are spawning, your server isn't set to peaceful. Are you running Java or Bedrock?
#364 [09:32] <Sooslikas> CapFan67 Im running Java, Wither just randomly spawned near me, mobs dont seem to spawn for other players, only when im around. And it says its set to peaceful
#365 [09:34] * heidi [webchat@85.191.204.51] has joined #minecrafthelp
#366 [09:34] <CapFan67> Sooslikas, Wither's don't spawn, they're assembled by players. Also note, it's not just that Peaceful doesn't spawn mobs, it also immediately removes any that exist.
#367 [09:35] <heidi> anybody know what to do when the confirmation-code (letter-number-letter-number) won't be accepted?
#368 [09:35] <Sooslikas> Thats why I need help, i do not understand whats happening with my game. Lots of random mobs that shouldnt spawn have spawned near me and the server is unplayable a the moment
#369 [09:36] <CapFan67> heidi, Which confirmation code are you referring to?
#370 [09:37] <heidi> the first one they send you when you make an mojhang account (4 caracters)
#371 [09:38] <Sooslikas> appereantly those monsters spawn for others too, hasts spawned in the normal world when i was disconnected
#372 [09:40] <CapFan67> heidi, Ah, the email verification code. I can't say I've heard of that process not working. You used the link provided in the email sent to you?
#373 [09:41] <heidi> yes, and it keep saying that it failed and i should check email and code
#374 [09:41] <CapFan67> Sooslikas, So you have a condition where pressing escape and looking at the upper right corner of the options screen shows "Peaceful", but you can see hostile mobs (non-boss) in the background? Can you take a screenshot of that?
#375 [09:44] <CapFan67> heidi, I'm sorry to hear that's happening to you. Unfortunately, only Mojang can help with account issues. We help with technical issues, such as client crashes. Here's the link to email Mojang Customer Support: https://help.mojang.com/customer/portal/emails/new
#376 [09:46] <heidi> thanks, to a end note: my gmails have a history of randomly deciding to not work with certain things, so maybe it's one of those situasions
#377 [09:47] <CapFan67> heidi, Email can be a headache at times. I invested in my own domain years ago and am so happy I did. Best of luck with the account.
#378 [09:48] * mothesnail [webchat@200-103-121-108.bsace706.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#379 [09:48] <mothesnail> hello
#380 [09:48] <CapFan67> Hi
#381 [09:52] <Sooslikas> Okay, so the difficulty is normal in options screen, but I set it to peacful and monsters off in the Realm Options
#382 [09:53] * heidi [webchat@85.191.204.51] has quit. (Quit: webchat.esper.net)
#383 [09:54] <CapFan67> Sooslikas, Your display will show the current state. "Normal" sounds more like what you're describing. Have the owner (you, if you're the owner), issue the command: "/difficulty peaceful" and check that options screen again.
#384 [09:55] <Sooslikas> It still says Difficulty: Normal
#385 [09:55] <CapFan67> Sooslikas, Are you the owner?
#386 [09:55] <Sooslikas> Yes I am
#387 [09:56] <CapFan67> Sooslikas, when you issued the command, what response did you get?
#388 [09:57] <Sooslikas> That it is set to peaceful, the world is peaceful, cant spawn monsters, but it still says normal in the options screen
#389 [09:59] <Sooslikas> The problem still remains tho, we have random stuff spawning like shulker boxes and parrots
#390 [09:59] <CapFan67> Sooslikas, Ok, some hunting results in this bug: https://bugs.mojang.com/browse/REALMS-979
#391 [09:59] <CapFan67> Sooslikas, Mojang claims the issue is fixed, but your description sounds exactly like this issue.
#392 [10:00] <CapFan67> Sooslikas, Let me see if there's a java error that's similar.
#393 [10:02] <CapFan67> Sooslikas, As a note, the work around listed was to download the world, change the setting locally, then upload the world. This might be worth a try.
#394 [10:03] * BRT_mbzoo [webchat@201-048-225-039.static.ctbctelecom.com.br] has joined #minecrafthelp
#395 [10:04] <BRT_mbzoo> I do not receive email for the game password
#396 [10:04] * federico [webchat@cpe-181-44-91-163.telecentro-reversos.com.ar] has joined #minecrafthelp
#397 [10:05] * federico [webchat@cpe-181-44-91-163.telecentro-reversos.com.ar] has quit. (Client Quit)
#398 [10:05] <CapFan67> Sooslikas, Here's the same error for Java: https://bugs.mojang.com/browse/REALMS-878
#399 [10:05] <CapFan67> BRT_mbzoo, Did you check your junk mail folders?
#400 [10:08] <BRT_mbzoo> Yes, no email arrives.
#401 [10:09] <CapFan67> BRT_mbzoo, In that case, you'll need to email Mojang Customer Support:
#402 [10:09] <CapFan67> ??> BRT_mbzoo account/send-email
#403 [10:09] <Absol> BRT_mbzoo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#404 [10:09] <Absol> BRT_mbzoo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#405 [10:09] <CapFan67> ??> BRT_mbzoo account/trans-id
#406 [10:09] <Absol> BRT_mbzoo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#407 [10:10] <Sooslikas> Everythings fine with the difficulty mode now, thank you for that, hostile mobs are not spawning. Now it's spawning something like this http://prntscr.com/m8z2q4.
#408 [10:11] <CapFan67> Sooslikas, Turtles are passive mobs, and *should* spawn/breed in peaceful mode. Sounds like it's working.
#409 [10:12] <Sooslikas> It is not supposed to randomly spawn in my world, this is unplayable http://prntscr.com/m8z3oc
#410 [10:12] <Sooslikas> We did not spawn them.
#411 [10:13] <CapFan67> Sooslikas, Turtles don't randomly spawn like this. These had to be player spawned.
#412 [10:13] <CapFan67> Sooslikas, Their spawn rate is *really* low and they only spawn on beach biomes on sand.
#413 [10:14] <Sooslikas> I swear to god, nobody is spawning them, I do not understand whats happening to my world
#414 [10:15] <CapFan67> Sooslikas, Just curious: How did you solve the Normal/Peaceful issue?
#415 [10:16] <Sooslikas> It worked when i typed /difficulty peaceful, but it didnt show in the options screen. then as you said i changed it on my singleplayer world and now it shows peaceful.
#416 [10:17] <Sooslikas> I don't think the difficulty said in the options screen is related to the realm difficulty
#417 [10:17] <CapFan67> Sooslikas, Ah. Good. As far as the turtle spawn goes, I see you have spawn_eggs in your inventory. Someone on your server must have spawned those turtles. They couldn't have spawned in this room by vanilla game mechanics.
#418 [10:19] <Sooslikas> I have eggs because i tried to spawn hostile mobs, nobody is spawning anything, no clue what this could be.
#419 [10:23] <Sooslikas> Can the game mechanics be ruined/broken somehow, because nobody is spawning them here, im 100% sure.
#420 [10:25] * milek86 [webchat@d134-54.icpnet.pl] has joined #minecrafthelp
#421 [10:26] <milek86> hey
#422 [10:26] <CapFan67> Sooslikas, I don't find any bug reports for 1.13.2 about uncontrolled passive mobs spawns. Of course, it's always possible there's an unreported bug, but I don't find one.
#423 [10:26] <CapFan67> Hi milek86.
#424 [10:26] <milek86> i've got a problem - i can't connect to any server, i keep getting "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" error
#425 [10:27] <CapFan67> milek86, Is this happening with just one server, or many servers?
#426 [10:27] <milek86> i've changed isp and it stopped working since then, but if i try to connect using old isp it works
#427 [10:27] <milek86> all servers
#428 [10:28] <CapFan67> milek86, Can you try connecting to the following server: mctest.ae97.net
#429 [10:28] * TwisterSelvagem [webchat@bb4350a6.virtua.com.br] has joined #minecrafthelp
#430 [10:29] <milek86> I can't
#431 [10:29] <milek86> "Timed out"
#432 [10:30] <CapFan67> Mike, when you view this site, do you see an IPv4 number (don't paste the number here, just see if there is one): http://whatismyip.host/
#433 [10:31] <milek86> Yes
#434 [10:32] <CapFan67> milek86, I would have you test another path, such as tethering to your mobile, but you already said your old ISP works fine. It sounds like your new ISP is blocking traffic. You may need to contact them about outbound access on port 25565.
#435 [10:33] <CapFan67> milek86, If you're behind a controlled network, such as a university, contact the IT department.
#436 [10:34] <milek86> I've contacted them for a public ip an hour ago, it should be fine
#437 [10:34] <milek86> is there any way to check it if it's changed already?
#438 [10:35] <CapFan67> The website I linked earlier informs you of your public/internet IP. If you know what your IP was prior to your request, you can monitor that site for change.
#439 [10:36] <milek86> okay, thanks :) have a nice day
#440 [10:36] <milek86> okay, thanks :) have a nice day
#441 [10:36] * milek86 [webchat@d134-54.icpnet.pl] has left #minecrafthelp
#442 [10:36] * Sooslikas [webchat@78-63-91-186.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#443 [10:49] * Zachary [webchat@mr-urb-180-143.dmisinetworks.net] has joined #minecrafthelp
#444 [10:50] <Zachary> Hello
#445 [10:54] <CapFan67> Hi
#446 [10:54] * NorrFisken [webchat@85.11.23.225] has joined #minecrafthelp
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#448 [10:55] <Zachary> Im looking to try to recover the informatiopn on my very very old minecraft account
#449 [10:55] <Zachary> I understand theres not much you might be able to help me
#450 [10:55] * j8g [webchat@85.11.23.225] has joined #minecrafthelp
#451 [10:55] <Zachary> but Im just wondering if you think it'll even be possible
#452 [10:55] <CapFan67> Zachary, Since we're not Mojang, just volunteers helping with crashes and such, probably not. But I'll help if I can.
#453 [10:56] <Zachary> Like the information I have is the username and the E-mail. But i can't access the E-mail anymore because its so old
#454 [10:56] <Zachary> Has Majong even recovered stuff with that little info before for any of yuou guys?
#455 [10:57] <CapFan67> Zachary, When you contact Mojang to regain control of the account, they'll need some verification of ownership. If you have your Transaction ID, that process is simple. If not, you can ask for an Alternate Verification Method.
#456 [10:57] <CapFan67> Zachary, Basically, they'll ask purchase details only the original purchaser would know (credit card number, exact date, etc).
#457 [10:58] <Zachary> ok. Might be tough, lol It could be an old credit card number my parents used to have.
#458 [10:58] <Zachary> But good to know theres hope!
#459 [10:59] <CapFan67> Zachary, They want you to have your account back, but must defend it from would-be thieves.
#460 [11:00] <Zachary> of course
#461 [11:00] <Zachary> thanks for the heads up! Hopefully this all works out!
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#463 [11:11] * miro [webchat@cust-167-172-110-94.dyn.as47377.net] has joined #minecrafthelp
#464 [11:13] <miro> Hello, I was trying to start my Minecraft when suddenly there was an error, this is what it said (I'm Dutch sorry)
#465 [11:14] <miro> Foutgegevens: U hebt niet de benodigde bevoegdheden voor deze bewerking
#466 [11:14] <miro> Bestandsnaam op schijf: javaw.exe
#467 [11:14] <miro> Pad: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#468 [11:14] <CapFan67> miro, Let me try to translate that and see if it's a recognizable error...
#469 [11:15] <miro> Thank you!
#470 [11:16] <CapFan67> miro, Do you see this error when you run the launcher, or when you click the play button?
#471 [11:16] <miro> When I click play
#472 [11:18] <CapFan67> miro, Let's look at your launcher log. Here's the instructions:
#473 [11:18] <CapFan67> ??> miro launcher/log
#474 [11:18] <Absol> miro: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#475 [11:21] <miro> It says waiting for log output
#476 [11:22] <CapFan67> miro, Ok, lets try to get it a different way:
#477 [11:22] <CapFan67> ??> miro launcher/log-txt
#478 [11:22] <Absol> miro: We need to see your full launcher log, which is created in the game directory.
#479 [11:22] <Absol> miro: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#480 [11:26] <miro> https://paste.ubuntu.com/p/t3HJXX8msp/
#481 [11:27] * Jullegaming04 [webchat@194.132.211.115] has joined #minecrafthelp
#482 [11:27] <Jullegaming04> Hello
#483 [11:27] <Jullegaming04> How do i get windows 10 edition minecraft for free
#484 [11:27] <CapFan67> miro, I don't see the error in the launcher log. Was this log copied after the error occurred?
#485 [11:28] <miro> yes
#486 [11:28] <Jullegaming04> Help!
#487 [11:28] <CapFan67> Jullegaming04, Did you purchase Java Edition prior to October 2018?
#488 [11:28] <Jullegaming04> No
#489 [11:28] <Jullegaming04> Today
#490 [11:29] <CapFan67> Jullegaming04, That offer ended October 19, 2018. You will need to purchase Windows 10 Edition now.
#491 [11:29] <Jullegaming04> Ok
#492 [11:29] <CapFan67> ??> Jullegaming04 bedrock/code
#493 [11:29] <miro> But maybe it is a problem on java bcs if I try to start mc it says failed to start java but i already tried re instaling it
#494 [11:29] <Absol> Jullegaming04: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#495 [11:30] * Guillermoagosto [webchat@159.red-83-44-208.dynamicip.rima-tde.net] has joined #minecrafthelp
#496 [11:30] <CapFan67> miro, The game is using the bundled java runtime that installs with the launcher, not a runtime you've installed manually.
#497 [11:30] <CapFan67> miro, If you want to use the version you've updated/installed, you need to edit your profile.
#498 [11:30] <Guillermoagosto> i have change my email, how can i reset the security questions to my new email
#499 [11:31] <CapFan67> ??> Guillermoagosto account/challenge/reset
#500 [11:31] <Absol> Guillermoagosto: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#501 [11:31] <Jullegaming04> Is it a another way to get minecraft windows 10 edtion for free
#502 [11:31] <CapFan67> Jullegaming04, I'm afraid not.
#503 [11:32] <Jullegaming04> Ok what sould i do, contact microsoft?
#504 [11:33] <mattym> Jullegaming04, If you want the game, pay for it. There is nothing else to be done.
#505 [11:33] <CapFan67> Jullegaming04, If you'd like to discuss it with Mojang, you can email them here: https://help.mojang.com/customer/portal/emails/new
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#508 [11:43] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#509 [11:46] * Eterrie [webchat@host-188-35-23-23.beirel.ru] has joined #minecrafthelp
#510 [11:46] <miro> what do i need to edit in my porfile
#511 [11:46] <miro> CapFan76
#512 [11:48] <miro> CapFan67
#513 [11:49] <CapFan67> miro, It's unusual for the bundled runtime to fail in this way. Nonetheless, to edit your profile click on "Launch Options" in the launcher, and click the profile you want to edit or create a new profile.
#514 [11:49] <miro> And what do I need to edit
#515 [11:49] <CapFan67> miro, Make sure "Advanced Settings" is enabled.
#516 [11:50] <CapFan67> miro, Set your Java executable to the path of the java runtime you've installed. Make sure to select javaw.exe.
#517 [11:50] <miro> Okay
#518 [11:50] <CapFan67> miro, Just be aware that the path to the runtime includes the version, so if you update Java in the future, you will need to manually update your profile.
#519 [11:51] <Eterrie> Hello. I have a problem with my minecraft server. Yesterday me and my friends enjoyed the game just fine, but now I can't run the "server.jar" file. It just closes immediately. When I try to RMB-click it and specify to open it with "Java(TM) Platform SE binary", I can see in my logs that it's trying to create new properties file, but fails infinite
#520 [11:51] <Eterrie> ly. What can I do?
#521 [11:51] <miro> I dont know what I need to change it to
#522 [11:52] <CapFan67> Eterrie, The best way to launch a server is through a batch file or script. What OS do you run?
#523 [11:52] <Eterrie> CapFan67 I have Windows 10. How can I do that?
#524 [11:52] <miro> Will re-installing mc work?
#525 [11:52] <CapFan67> miro, You stated you installed Java. I'm not sure where you've installed it to. They default path would be something like "C:\Program Files\Java\jre1.8.0_192\bin"
#526 [11:53] <miro> Okay I will try
#527 [11:54] <CapFan67> Eterrie, In the *same* folder as your server.jar file, you'll create a batch file. Here is a tutorial. Find the heading, "Creating a .bat file to store the commands" https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#528 [11:54] <CapFan67> Eterrie, The "Pause" at the end will let you read errors whenever you have time, in order to troubleshoot.
#529 [11:54] <miro> YESS IT WORKS TYSMM
#530 [11:55] <CapFan67> miro, I'm very glad it works. enjoy!
#531 [11:55] <miro> :D
#532 [11:56] * miro [webchat@cust-167-172-110-94.dyn.as47377.net] has quit. (Quit: webchat.esper.net)
#533 [12:03] <Eterrie> CapFan67 https://puu.sh/CyGxR/8a6a921f69.png this is what I get when I try to run .bat file
#534 [12:04] <CapFan67> Eterrie, That's a 32-bit java error. You're allocating more memory that it can handle. You need to install 64-bit java. Give me a second and I'll get a link for you...
#535 [12:05] <CapFan67> Eterrie, http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#536 [12:05] <CapFan67> Pick "Windows x64", ending in .exe
#537 [12:06] <Eterrie> Should I pick 8u201 or 8u202?
#538 [12:06] <CapFan67> Eterrie, Either will work. 8u202 is the latest version.
#539 [12:10] <Eterrie> CapFan67 alright, getting somewhere, now I have this: https://puu.sh/CyGHl/8a5ad45e6d.png
#540 [12:11] <CapFan67> Eterrie, This means that another instance of the server is already running. This is the trouble with running by double clicking. =( Find and end all instances of "Java runtime" in your task manager, or reboot. Then try again.
#541 [12:12] <CapFan67> Eterrie, I should clarify, the trouble (risk) of double clicking the .jar directly.
#542 [12:12] * golngaz [webchat@177.151.18.109.rev.sfr.net] has joined #minecrafthelp
#543 [12:13] <Eterrie> Ok, I'll try rebooting.
#544 [12:19] <golngaz> hello
#545 [12:19] * Eterrie [webchat@host-188-35-23-23.beirel.ru] has joined #minecrafthelp
#546 [12:20] <golngaz> I can't paste my message :(
#547 [12:21] <golngaz> I forgot my password that I found with "forgotten password" and my old email address. I am now trying to change this address because it is too slow (and sometimes I can not even reset my passwords because the token becomes invalid after a while). This address (laposte.net) is unbearable, only here: Mojang asks me to validate my identity with 3 secr
#548 [12:21] <golngaz> et questions that I answered almost 10 years ago ... And I never gave a real answer to any secret questions because I do not want to make me hack!
#549 [12:21] <golngaz> I wanted to know how can I declare my identity without answering these secret questions so that I can "secure" my account with a real address .... Thank you
#550 [12:21] <Eterrie> CapFan67 I tried rebooting and I have the same problem. Should I just make a new server? Just to clarify, yesterday everything worked just fine, but the "server.jar" file failed after 30 minutes or so, was that the 32-bit java version problem?
#551 [12:24] <Eterrie> CapFan67 found the crash report https://puu.sh/CyH0w/28917a0575.png
#552 [12:27] <golngaz> ù
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#554 [12:39] * Thobi [webchat@ip4d1520b0.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#556 [12:42] * Ivan2 [webchat@mm-116-12-121-178.gomel.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#557 [12:42] <Ivan2> Hello, I live in Belarus. I want to buy the game through the card. But I can't do it. I wrote that the map is incorrect. I already tried 3 cards. What to do? Through other payment methods I will not be able to buy.
#558 [12:43] <Ivan2> Hello, I live in Belarus. I want to buy the game through the card. But I can't do it. I wrote that the map is incorrect. I already tried 3 cards. What to do? Through other payment methods I will not be able to buy.
#559 [12:43] * toen0316 [webchat@99.198.218.196] has joined #minecrafthelp
#560 [12:44] <Ivan2> Hello, I live in Belarus. I want to buy the game through the card. But I can't do it. I wrote that the map is incorrect. I already tried 3 cards. What to do? Through other payment methods I will not be able to buy.
#561 [12:45] <toen0316> Purchased Minecraft Win 10 from Microsoft store last week and have been able to play. Downloaded mod today and am being prompted to log into Mojang. Mojang not recognizing password so I tried creating a new account. New account doesn't show minecraft so cannot play. Is there anything I can do on my end?
#562 [12:49] * Ivan2 [webchat@mm-116-12-121-178.gomel.dynamic.pppoe.byfly.by] has quit. (Quit: webchat.esper.net)
#563 [12:57] <CapFan67> toen0316, There are more than one Edition of minecraft. The Edition purchased through the Windows Store we call "Bedrock". The version purchased from Mojang.com/Minecraft.net we call Java Edition. The two Editions authenticate in completely different ways, thus why you can't authenticate to Mojang.com
#564 [12:58] <CapFan67> toen0316, Bedrock Edition does not support mods. My assumption is that you found and downloaded a Java Edition mod.
#565 [13:01] <toen0316> ah, OK thanks Cap. So far it looks like I can migrate my version over to Mojang, but I don't think that'll help. I guess I either don't play the mod or have to buy it yet again. I appreciate you guys.
#566 [13:01] * Sayss [webchat@105.154.5.201] has joined #minecrafthelp
#567 [13:02] <CapFan67> toen0316, There is no license migration between Editions. To run Java Edition, you'd need to purchase it.
#568 [13:02] <Sayss> my account was deletedby a stranger please help
#569 [13:03] <toen0316> ok, thanks again Cap
#570 [13:03] <CapFan67> toen0316, As a note, Bedrock does have addons. You can find free addons, skins, maps, etc here: http://mcpedl.com/
#571 [13:04] <CapFan67> Sayss, if the account is still attached to your email, you can try a password reset. If not, you'll need to contact Mojang. Here's the help page on the subject:
#572 [13:04] <CapFan67> ??> Sayss account/hacked
#573 [13:04] <Absol> Sayss: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#574 [13:04] <Absol> Sayss: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#575 [13:06] <Sayss> I have already contacted but the problem that I have more this transaction identifier because it was created a very long time ago
#576 [13:06] * GingerGamer [webchat@216.146.244.247.greenhills.net] has joined #minecrafthelp
#577 [13:06] <GingerGamer> hi im trying to connect tominecraft but i every time i open the game it say not respoding
#578 [13:07] <CapFan67> Sayss, Depending on when you purchased, the transaction ID can be easy to recover. Here's the support page on finding your Transaction ID:
#579 [13:07] <CapFan67> ??> Sayss account/trans-id
#580 [13:07] <Absol> Sayss: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#581 [13:07] <CapFan67> GingerGamer, Do you get an error, or just "not responding"?
#582 [13:07] <GingerGamer> it said not responding its been doing this for the last 5 months
#583 [13:08] <CapFan67> GingerGamer, That's sometimes caused by incompatible software on your system. Let's take a look. This took creates a report we can use to see if that's the case:
#584 [13:08] <CapFan67> ??> GingerGamer tools/hjt
#585 [13:08] <Absol> GingerGamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#586 [13:08] <Absol> GingerGamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#587 [13:08] <GingerGamer> ok
#588 [13:09] * golngaz [webchat@177.151.18.109.rev.sfr.net] has joined #minecrafthelp
#589 [13:10] <golngaz> Hello !
#590 [13:10] <golngaz> I forgot my password that I found with "forgotten password" and my old email address. I am now trying to change this address because it is too slow (and sometimes I can not even reset my passwords because the token becomes invalid after a while). This address (laposte.net) is unbearable, only here: Mojang asks me to validate my identity with 3 secr
#591 [13:10] <golngaz> et questions that I answered almost 10 years ago ... And I never gave a real answer to any secret questions because I do not want to make me hack!
#592 [13:10] <golngaz> I wanted to know how can I declare my identity without answering these secret questions so that I can "secure" my account with a real address.... Thank you.
#593 [13:10] * Absol kicked golngaz from #minecrafthelp (Reason: olngaz :Stop spamming)
#594 [13:11] <Sayss> I bought this account from someone in cash and then I passed these IDs then I changed the email address and the nickname and then after a few years someone came into my account and reset the security issue and delete my account
#595 [13:11] * golngaz [webchat@177.151.18.109.rev.sfr.net] has joined #minecrafthelp
#596 [13:11] <golngaz> Hello, I forgot my password that I found with "forgotten password" and my old email address. I am now trying to change this address because it is too slow (and sometimes I can not even reset my passwords because the token becomes invalid after a while). This address (laposte.net) is unbearable, only here: Mojang asks me to validate my identity with
#597 [13:11] <golngaz> 3 secret questions that I answered almost 10 years ago ... And I never gave a real answer to any secret questions because I do not want to make me hack!
#598 [13:11] <golngaz> I wanted to know how can I declare my identity without answering these secret questions so that I can "secure" my account with a real address.... Thank you.
#599 [13:11] <CapFan67> Sayss, Mojang does not recognize account transfers. The account belongs to the original purchaser.
#600 [13:12] <golngaz> i'm the original purchaser
#601 [13:12] <CapFan67> golngaz, That was directed to someone else.
#602 [13:12] <golngaz> ok sorry
#603 [13:12] <CapFan67> golngaz, You can reset your security questions here:
#604 [13:12] <Sayss> I'm not in touch with him unfortunately
#605 [13:12] <CapFan67> ??> golngaz account/challenge/reset
#606 [13:12] <Absol> golngaz: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#607 [13:13] <golngaz> thanks !!!!
#608 [13:13] <CapFan67> Sayss, You can contact Mojang, but generally speaking they won't help 3rd parties. Again, they don't allow account sales in their ToS. ...but see what they say. Do you need the link to send them an email?
#609 [13:15] <CapFan67> Sayss, Well, if so, here's the link:
#610 [13:15] <CapFan67> ??> Sayss account/send-email
#611 [13:15] <Absol> Sayss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#612 [13:15] <Absol> Sayss: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#614 [13:18] <Sayss> already done yesterday thank you so much
#615 [13:18] * golngaz [webchat@177.151.18.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#616 [13:23] <Sayss> still a thing i also sent a screenshot of the account delete email and security issue modification emails
#617 [13:38] * Charlie [webchat@c-71-198-48-102.hsd1.ca.comcast.net] has joined #minecrafthelp
#618 [13:40] <Charlie> Hello I get this error attempting to install MC version 1.13.2 (aquatic update) see pastebin for error: https://paste.ubuntu.com/p/73tjVZyNRs/
#619 [13:41] <Charlie> Fresh install of launcher to C drive I have a fresh java 8 install as well
#620 [13:43] * toen0316 [webchat@99.198.218.196] has joined #minecrafthelp
#621 [13:44] <toen0316> Hello again. :) Purchased Java Edition and it opens and plays fine from icon on desktop, but launcher from mod says "Demo Only". Anything to do with me putting the game on a different drive in a different folder?
#622 [13:45] * Porkskins [webchat@ip68-98-134-209.dc.dc.cox.net] has joined #minecrafthelp
#623 [13:45] <Porkskins> help
#624 [13:45] * james [webchat@S010600fc8db4ff13.ed.shawcable.net] has joined #minecrafthelp
#625 [13:45] <james> hi guys
#626 [13:46] <Porkskins> i deactivated my account by accident and i need to activate it again
#627 [13:46] <james> im trying to play with my little sis but it wont l;et me join
#628 [13:46] <james> idk why
#629 [13:46] <james> someone help pls
#630 [13:46] <Porkskins> is it singleplayer
#631 [13:46] <james> yeah
#632 [13:46] <james> it says
#633 [13:46] * TheDutchEagle [webchat@dsl-083-247-067-203.solcon.nl] has joined #minecrafthelp
#634 [13:47] <TheDutchEagle> this is what my minecraft says
#635 [13:47] <TheDutchEagle> The game crashed whilst initializing game
#636 [13:47] <TheDutchEagle> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#637 [13:47] <james> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#638 [13:47] <Porkskins> yeah
#639 [13:47] <Porkskins> i deactivated my account by accident and i need to activate it again
#640 [13:47] <james> this is what it says
#641 [13:47] <TheDutchEagle> hello
#642 [13:47] <Porkskins> Absol
#643 [13:47] <james> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#644 [13:48] <james> can someone help
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#646 [13:49] * Porkskins [webchat@ip68-98-134-209.dc.dc.cox.net] has quit. (Client Quit)
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#650 [13:51] * Porkskins [webchat@ip68-98-134-209.dc.dc.cox.net] has joined #minecrafthelp
#651 [13:51] <Porkskins> i deactivated my account by accident and i need to activate it again
#652 [13:51] <Porkskins> i deactivated my account by accident and i need to activate it again
#653 [13:51] <Porkskins> crap
#654 [13:56] * JG [webchat@c-73-253-88-129.hsd1.ma.comcast.net] has joined #minecrafthelp
#655 [13:56] <JG> Question for the community
#656 [13:57] <Porkskins> what
#657 [13:57] <JG> is it possible to change my account email? I want to change from my Dad's email to my own.
#658 [13:57] <Porkskins> migrate
#659 [13:57] <Porkskins> i mean
#660 [13:57] <Porkskins> import the account
#661 [13:58] <JG> what does that mean exactly?
#662 [14:00] <CapFan67> JG, You can change your Email here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#663 [14:00] * JG [webchat@c-73-253-88-129.hsd1.ma.comcast.net] has quit. (Client Quit)
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#665 [14:01] <toen0316> do any of you use mods? If so, how did you download them and avoid demo only? I downloaded mine from Twitch (Stoneblock 2)
#666 [14:01] <Porkskins> i deactivated my account by accident and i need to activate it again
#667 [14:01] <Lord_Ralex> toen0316, did you buy the game...?
#668 [14:01] <Lord_Ralex> ??> Porkskins mojang/email
#669 [14:01] <Absol> Porkskins: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#670 [14:01] <Absol> Porkskins: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#671 [14:02] <Porkskins> yes lord
#672 [14:02] <Porkskins> wait
#673 [14:02] <toen0316> yes
#674 [14:02] <Lord_Ralex> toen0316, then if you log into your account, you won't have that issue.
#675 [14:02] <Lord_Ralex> But, we don't help with mods here.
#676 [14:03] <toen0316> LOL, OK, if technical support doesn't help is there another thread I should go to?
#677 [14:04] <Lord_Ralex> We only assist with the base game. You can try something like the forums directly: http://www.minecraftforum.net/
#678 [14:04] <toen0316> thanks, I'll give that a try
#679 [14:05] * Valde1000 [webchat@2-109-181-67-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#680 [14:06] <Valde1000> I need help with my account when I try to log in I can’t what do I do
#681 [14:07] <Valde1000> ?
#682 [14:07] * Gluepop [webchat@host-87-155.nyamvor.amherst.ny.us.clients.pavlovmedia.net] has joined #minecrafthelp
#683 [14:08] * JoaquimZito_ [webchat@177.202.12.14] has joined #minecrafthelp
#684 [14:08] * mido [webchat@51.218.221.205] has joined #minecrafthelp
#685 [14:08] <Valde1000> It just says login failed
#686 [14:08] <mido> hi good evening
#687 [14:08] <JoaquimZito_> eu não dou conta de logar
#688 [14:08] <Gluepop> hello
#689 [14:08] <Valde1000> hi
#690 [14:09] <Gluepop> I am here in need of help.
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#692 [14:10] <mido> i tried login in but it keeps telling me login failed
#693 [14:11] <mido> when i try resiting my password i do not receive an email
#694 [14:12] <mido> and it has been over 3 hours
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#696 [14:13] <Gluepop> I'm haveing the same issue
#697 [14:14] <urielsalis> ??> mido account/send-email
#698 [14:14] <Absol> mido: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#699 [14:14] <Absol> mido: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#700 [14:14] <urielsalis> ??> Gluepop account/send-email
#701 [14:14] <Absol> Gluepop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#702 [14:14] <Absol> Gluepop: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#703 [14:15] <mido> i am sorry what is the transaction ID
#704 [14:16] <Gluepop> I contacted them with my trans id
#705 [14:17] <urielsalis> ??> mido account/trans-id
#706 [14:17] <Absol> mido: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#707 [14:17] <urielsalis> Gluepop, see the second link
#708 [14:18] <Gluepop> I read it
#709 [14:18] <Gluepop> I guess I just have to play the waiting game
#710 [14:20] * _xanthic_ [webchat@37.177.49.254] has joined #minecrafthelp
#711 [14:22] <_xanthic_> I cannot log in into my account, and I cannot receive system emails when I try to reset my password. I have wait like 48 hours but nothing
#712 [14:24] <mido> ok thanks
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#714 [14:26] <urielsalis> ??> _xanthic_ account/send-email
#715 [14:26] <Absol> _xanthic_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#716 [14:26] <Absol> _xanthic_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#717 [14:26] * Gluepop [webchat@host-87-155.nyamvor.amherst.ny.us.clients.pavlovmedia.net] has quit. (Quit: webchat.esper.net)
#718 [14:27] <_xanthic_> ok thx
#719 [14:50] * Angelina2 [webchat@115.sub-174-213-24.myvzw.com] has joined #minecrafthelp
#720 [14:51] <Angelina2> My minecraft keeps crashing at the mojang screen. Ive reinstalled and unistalled bytefence...... still keeps crashing
#721 [14:52] <mattym> ??> Angelina2 tools/hjt
#722 [14:52] <Absol> Angelina2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#723 [14:52] <Absol> Angelina2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#724 [14:55] <Angelina2> https://paste.ubuntu.com/p/2XxWR4XKb4/
#725 [14:55] <mattym> ??> Angelina2 av/adwcleaner
#726 [14:55] <Absol> Angelina2: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#727 [14:55] <Absol> Angelina2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#728 [14:59] * Angelina2 [webchat@115.sub-174-213-24.myvzw.com] has joined #minecrafthelp
#729 [14:59] <Angelina2> Ive cleaned and restart, now what do i do?
#730 [15:00] <mattym> Angelina2, Try the game again
#731 [15:00] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#732 [15:01] * AnimalZoom [webchat@host100.190-136-189.telecom.net.ar] has joined #minecrafthelp
#733 [15:01] <AnimalZoom> hi!
#734 [15:01] <Angelina2> Worked! Thanks
#735 [15:01] * Angelina2 [webchat@115.sub-174-213-24.myvzw.com] has quit. (Client Quit)
#736 [15:01] * impulse101 [webchat@45-24-95-128.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#737 [15:01] <impulse101> how do i fix minecraft io.netty.channel.abstractchannel$annotatedconnectexception time out?
#738 [15:01] <AnimalZoom> i have an ipad for minecraft and i would like to use the macbookpro version. what for user should i use to log in?
#739 [15:02] <mattym> AnimalZoom, You need to buy it again for PC/Mac
#740 [15:02] <mattym> impulse101, Where do you see that error?
#741 [15:03] <AnimalZoom> +mattym , d' ough!
#742 [15:03] <impulse101> connecting to friends private server
#743 [15:04] <mattym> impulse101, Do you have the same error on other servers?
#744 [15:04] <impulse101> i dont know any others to try
#745 [15:04] <AnimalZoom> +mattym thank you! have fun
#746 [15:04] <mattym> impulse101, Check with the following server: mctest.ae97.net
#747 [15:04] * AnimalZoom [webchat@host100.190-136-189.telecom.net.ar] has quit. (Client Quit)
#748 [15:05] <impulse101> that worked :D
#749 [15:05] <impulse101> Thank you
#750 [15:05] <impulse101> now its out of my hands
#751 [15:06] <impulse101> Any thoughts on what the problem might be so I can relay to him?
#752 [15:07] <mattym> impulse101, Are others, able to connect, that are not on the same network as the server?
#753 [15:07] <impulse101> Yes
#754 [15:08] <mattym> impulse101, Then its a network issue outside of your and their control.
#755 [15:08] <impulse101> Bummer
#756 [15:08] <impulse101> Thank you for the help!
#757 [15:27] * Chaves [webchat@201-40-58-160.cto-go-a1k-01.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#758 [15:28] <Chaves> https://paste.ubuntu.com/p/JfFYrBfkHw/
#759 [15:28] <mattym> Chaves, That computer is too old/underpowered to run the game.
#760 [15:29] <Chaves> Ok
#761 [15:29] <Chaves> Thank you
#762 [15:29] * Chaves [webchat@201-40-58-160.cto-go-a1k-01.dsl.brasiltelecom.net.br] has quit. (Client Quit)
#763 [15:59] * ONjOlt [webchat@ip72-208-114-167.ph.ph.cox.net] has joined #minecrafthelp
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#768 [16:04] <ON-jOlt> own local server using the JAR and it is waiting for connections, I also created on Aternos.. just will not connect to world.. I guess my question is, will Win10 Minecraft connect to a java server? (mincraftserver.jar)
#769 [16:04] * brunobbs1905 [webchat@186.212.30.74.static.host.gvt.net.br] has joined #minecrafthelp
#770 [16:05] <ON-jOlt> humm, thats not right....
#771 [16:06] <brunobbs1905> nao consigo salvar o jogo para iniciar
#772 [16:06] <ON-jOlt> Im asking if W10 will connect to ANY server when adding server, just does not want to connect to my local server or a web based Aternos server... im tring to make a server for my son and I to play and make our own world.
#773 [16:07] <thgilfodrol> ??> brunobbs1905 lang/pt
#774 [16:08] <Absol> brunobbs1905: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#775 [16:08] <ON-jOlt> my sone lives in another state
#776 [16:08] <ON-jOlt> s/sone/son/g
#777 [16:09] <thgilfodrol> ON-jOlt: the windows 10 edition of the game will not connect to java servers, but a java edition game running on Windows 10 will
#778 [16:09] <ON-jOlt> damn, i just bought 2 windows 10 editions for nothing then?
#779 [16:10] <thgilfodrol> ON-jOlt: to confirm, the games you're launching were from the Windows store right?
#780 [16:10] <ON-jOlt> looking at the tcpdump, the windows 10 edition makes a UDP connection
#781 [16:11] <ON-jOlt> yes
#782 [16:11] <thgilfodrol> ON-jOlt: ah yeah, unfortunately there is no cross-play between the Windows 10 edition and the java edition
#783 [16:11] <ON-jOlt> even though it says 'CROSS-PLATFORM'
#784 [16:12] <ON-jOlt> or i guess cross-console
#785 [16:12] <mattym> ON-jOlt, Yes, Cross-Platform, not Cross-Edition
#786 [16:12] <mattym> ON-jOlt, There is Alpha stage server software available for the Win10 Edition
#787 [16:13] <mattym> ON-jOlt, All info is available here https://minecraft.net/en-us/download/server/bedrock/
#788 [16:14] <ON-jOlt> ok so please tell me what i need to do... i want to set up a server, have my son connect either with his XBOX or windows 10 computer to it, and I would like to do the same... he would even like to have a few of his friends connect too from xbox if possible.
#789 [16:14] <ON-jOlt> and why do they not both use the same javaserver backend?
#790 [16:15] <mattym> Because one is not made with Java
#791 [16:15] <ON-jOlt> ah..
#792 [16:15] <mattym> The above linked version will work for inhome as you described.
#793 [16:15] <ON-jOlt> but he lives in another state
#794 [16:16] <brunobbs1905> Good afternoon I'm trying to start a game match and it says a message that could not save the download hangs in the middle and gives this message
#795 [16:16] <ON-jOlt> i have a fiber 1Gig UP/DOWN connections
#796 [16:16] <mattym> There is currently no way for Xbox Console users to join a server off their network.
#797 [16:16] <mattym> For that you would need to purchase a Realms subscription
#798 [16:17] <mattym> ??> brunobbs1905 error/download
#799 [16:17] <Absol> brunobbs1905: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#800 [16:18] <ON-jOlt> mattym: ok, thats fine... so if i want to goback to java addition, do i have to pay for it twice again (which i will do) and then we can connect to a server together (cloud like digital ocean or something like Aternos
#801 [16:20] <ON-jOlt> mattym: he is like 12 and has been telling me its so we can add all kinds of add-ons and plugins to get started
#802 [16:20] <mattym> ON-jOlt, The one I linked, will work for the Windows 10 Edition on PC, with no limits related to the network.
#803 [16:20] * xAZ [webchat@ip72-222-203-209.ph.ph.cox.net] has joined #minecrafthelp
#804 [16:20] <mattym> ON-jOlt, Generally Plugins, and Mods are related to the Java versions. "Addons" are specific to the Win10 Edition but I am not sure if the server software supports those yet.
#805 [16:21] <xAZ> I need help i cant log onto my account
#806 [16:21] <mattym> xAZ, What happens when you try?
#807 [16:22] <xAZ> it says i have the wrong password but ik i dont this all started happeing back when i switched pcs in 2017 i tried to log on but it send me to the demo version Now it just says wrong password.
#808 [16:23] <mattym> xAZ, Have you tried to get a password reset sent?
#809 [16:23] <xAZ> it didnt send anything
#810 [16:23] <mattym> ??? xAZ account/send-email
#811 [16:23] <mattym> ??> xAZ account/send-email
#812 [16:23] <Absol> xAZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#813 [16:23] <Absol> xAZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#814 [16:25] <xAZ> I think i got scammed or something though because it didnt send me an email i think they deleted my account and i dont known the Transaction ID
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#816 [16:40] <ON-jOlt> so i got the bedrock server working on ubuntu... and yes win10 connects, im sure xbox will too? i mean it does use my xbox live login
#817 [16:40] <mattym> ON-jOlt, Xbox Console users can connect, if on the same network.
#818 [16:41] <mattym> ON-jOlt, If not on that same network, they cannot.
#819 [16:41] <ON-jOlt> so going forward, should I just invest in the Java edition? and stay with android and desktop java versions
#820 [16:41] <ON-jOlt> it seams alot more can be done on a java server
#821 [16:41] <ON-jOlt> java edition server
#822 [16:42] <mattym> ON-jOlt, Android has nothing to do with the Java Edition
#823 [16:43] <xAZ> wait i found i had the wrong email and now i got the right one but now it just sends me to the demo version
#824 [16:44] <mattym> ON-jOlt, Its up to you, currently if you have the Win10 version on your computers, the Alpha server software will work as you want it to.
#825 [16:44] <mattym> ON-jOlt, The Java version would allow the same, but also open the availability of mods and other 3rd party software.
#826 [16:44] <ON-jOlt> mattym: but can i add 3rd party add-ons to it and worlds?
#827 [16:45] <ON-jOlt> yeah thats what im looking to do
#828 [16:45] <mattym> ON-jOlt, Then the Java Edition would be the best bet.
#829 [16:46] <mattym> xAZ, If it only lets you use the demo, then you are logging in with a Mojang account that does not have the game on it.
#830 [16:46] <ON-jOlt> ok, so i guess i will go buy 2 copies, do i need to have 2 accounts with Mojang? one for him and one for me to download?
#831 [16:46] <ON-jOlt> or can i just login and buy 2 copies
#832 [16:47] <ON-jOlt> ill figure it out
#833 [16:47] <xAZ> Bruh i bought an account wym
#834 [16:49] * pocketrocket [webchat@c-76-126-147-76.hsd1.ca.comcast.net] has joined #minecrafthelp
#835 [16:50] <ON-jOlt> thx for your help guys. :)
#836 [16:50] <pocketrocket> io.netty.channel.abstractchannel$annotatedconnectexception
#837 [16:50] * Robbie [webchat@cpe-98-25-217-172.sc.res.rr.com] has joined #minecrafthelp
#838 [16:50] <mattym> ON-jOlt, You will need 2 mojang accounts
#839 [16:50] <pocketrocket> what is this error? I just got a realms up and running and sometimes it will boot me and give me this
#840 [16:51] * ON-jOlt [webchat@ip72-208-114-167.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#841 [16:51] <Robbie> I got a io.netty.channel.abstractchannel$annotatedconnectexception error any fix?
#842 [16:54] <xAZ> I bought an account though and it still brings me to the demo
#843 [16:55] <mattym> xAZ, Contact Mojang as directed.
#844 [16:56] * Kate2 [webchat@216-98-95-149.access.naxs.com] has joined #minecrafthelp
#845 [16:57] <Kate2> I can still sign into my account just fine, but the issue is that the email I used to sign up for the game is no longer in use.
#846 [17:01] * Kate2 [webchat@216-98-95-149.access.naxs.com] has quit. (Quit: webchat.esper.net)
#847 [17:02] * Lovac [webchat@189-79-23-126.dsl.telesp.net.br] has joined #minecrafthelp
#848 [17:04] <Lovac> Alguém que fala Potugues da Staff para me ajudar?
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#851 [17:08] * Aefine [webchat@d24-55-237-178.home4.cgocable.net] has joined #minecrafthelp
#852 [17:09] <Aefine> So I have searched everywhere for a solution, googling mainly, and nothing has assisted me. Output shows no issues with this either. As soon as I boot up Minecraft, it shows a flawless output startup, but as soon as the actual window for the game appears, it just never responds, how do I fix this? I have never been able to use minecraft (PC) before
#853 [17:09] <Aefine> .
#854 [17:12] * marauder_prongs [webchat@97-83-78-144.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#855 [17:12] <marauder_prongs> hello
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#858 [17:23] * MrNim [webchat@89-64-8-82.dynamic.chello.pl] has joined #minecrafthelp
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#860 [17:25] <MrNim> Hello!I cant change my email whem im trying to change it it shows this //Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.//
#861 [17:26] <Elliot> I am unable to launch minecraft due to the game crashing every time I hit play. I get returned a java fatal runtime error. I have tried reinstalling minecraft and java and have made no progress. Minecraft 2.1.1462
#862 [17:27] <MrNim> Hello!I cant change my email whem im trying to change it it shows this //Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.//
#863 [17:29] * Sonycky [webchat@45-224-205-183.anetwifi.com.br] has joined #minecrafthelp
#864 [17:30] <Sonycky> Hello ! I would like your help
#865 [17:30] <MrNim> hrllo
#866 [17:30] <MrNim> 'hello
#867 [17:30] <MrNim> Sonycky hello
#868 [17:31] <MrNim> Absol can you help me
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#870 [17:34] * Sonycky [webchat@45-224-205-183.anetwifi.com.br] has quit. (Quit: webchat.esper.net)
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#872 [17:55] * Gibus [webchat@50-82-170-23.client.mchsi.com] has joined #minecrafthelp
#873 [17:56] <Gibus> Hello! I've been having issues with my minecraft as far as starting it and I was redirected here from reddit. I was told to ask about incompatible programs?
#874 [17:56] <CapFan67> Hi Gibus.
#875 [17:56] <Gibus> Hello
#876 [17:57] <CapFan67> ??> Gibus tools/hjt
#877 [17:57] <Absol> Gibus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#878 [17:57] <Absol> Gibus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#879 [17:57] <Gibus> Okay, I'll get back to you on that!
#880 [17:59] * Gibus [webchat@50-82-170-23.client.mchsi.com] has quit. (Client Quit)
#881 [18:01] * RealWinterFrost [webchat@c-73-220-144-237.hsd1.ca.comcast.net] has joined #minecrafthelp
#882 [18:03] <RealWinterFrost> Did anyone Else lose their account to the Data Leak?
#883 [18:04] <CapFan67> RealWinterFrost, Which data leak are you referring to?
#884 [18:04] <RealWinterFrost> Gmail Hit a data leak i think because i just lost my account
#885 [18:05] <RealWinterFrost> It had a unauthorized Password Reset
#886 [18:05] <CapFan67> RealWinterFrost, Reading about it now in google news. It would never effect me since I use unique passwords for every service. Good to know though. I'll be prepared for an increase in account questions.
#887 [18:06] <clouded> Good evening. I asked a question last night and haven't gotten any feedback from anyone. I just wanted to know what recourse I would have if my account is saying that my code for minecraft Windows 10 has already been redeemed when I didn't redeem it? My account was hacked back in June and I regained access to my account and didn't know what they we
#888 [18:06] <clouded> re after. But now I'm unable to get the free copy of Windows 10 minecraft through the microsoft store. Any guidance would be appreciated. Thanks!
#889 [18:06] <RealWinterFrost> Are you using the same email you would have for the microsoft store or xbox?
#890 [18:07] <CapFan67> clouded, You'd need to ask Mojang if you have any recourse. We're not Mojang and just volunteer help with client issues. I can provide a link to contact them if you need.
#891 [18:07] <RealWinterFrost> CapFan67 So you keep a unique password for all individual sites?
#892 [18:08] <CapFan67> RealWinterFrost, I do indeed. No two of my passwords are the same.
#893 [18:08] <RealWinterFrost> Well i should try that if i can recover my minecraft
#894 [18:08] <clouded> CapFan67 thank you, I'll wait to hear back from them then. I just wasn't sure if that might be something you guys were familiar with dealing with. have a good night.
#895 [18:08] <RealWinterFrost> I had a giftcard prepaid but i got rid of it not being wise
#896 [18:09] <RealWinterFrost> Then this happens
#897 [18:09] <CapFan67> RealWinterFrost, =( When you're communicating with them, ask for Alternate Methods of Verification.
#898 [18:09] <RealWinterFrost> Sure thing ill give that a try
#899 [18:09] <RealWinterFrost> I'm not sure if the hacker changed any security questions
#900 [18:09] <RealWinterFrost> If so then i probably lost it for good
#901 [18:10] <CapFan67> RealWinterFrost, You need access to the email account to change security questions.
#902 [18:10] <RealWinterFrost> Hence the Data Leak
#903 [18:10] * clouded [webchat@ool-944b7d84.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#904 [18:10] <CapFan67> RealWinterFrost, Ah... If you use the same password for your minecraft account and email account, that would put you at high risk then. =(
#905 [18:11] <RealWinterFrost> Well i took a risk there and didn't see the risk coming
#906 [18:13] * TrusKAO [webchat@84.121.204.70.dyn.user.ono.com] has joined #minecrafthelp
#907 [18:13] <TrusKAO> Hello here for the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information"
#908 [18:13] <CapFan67> RealWinterFrost, According to https://haveibeenpwned.com/ my email is in the breach. With unique passwords, it'll only impact one site, but interesting that I'm there.
#909 [18:13] <TrusKAO> hello anyone here ?
#910 [18:14] <TrusKAO> is this terra version wtf
#911 [18:14] <TrusKAO> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information
#912 [18:14] <TrusKAO> need help with this
#913 [18:14] <CapFan67> TrusKAO, are you having trouble connecting to a server, or being connected to as a server?
#914 [18:15] <RealWinterFrost> Well i have been breached on one site
#915 [18:15] <TrusKAO> connecting to a server
#916 [18:15] <CapFan67> TrusKAO, Just one server, or all servers?
#917 [18:15] <TrusKAO> a server of a friend of mine
#918 [18:15] <TrusKAO> one particular server
#919 [18:15] <TrusKAO> one server
#920 [18:16] <CapFan67> TrusKAO, Either that server owner hasn't properly setup their server, or your route to that server isn't stable.
#921 [18:16] * DarkGamersP [webchat@bb7a7d28.virtua.com.br] has joined #minecrafthelp
#922 [18:16] <DarkGamersP> https://paste.ubuntu.com/p/S6fNjPDSQc/
#923 [18:17] <TrusKAO> what can I do to improve my route to the server ?
#924 [18:17] * DarkGamersP [webchat@bb7a7d28.virtua.com.br] has quit. (Client Quit)
#925 [18:17] <TrusKAO> How can I know his server is well setup ?
#926 [18:17] <CapFan67> TrusKAO, That's usually an ISP/Internet issue you'll have little control over.
#927 [18:17] * DarkGamersP [webchat@bb7a7d28.virtua.com.br] has joined #minecrafthelp
#928 [18:17] <DarkGamersP> https://paste.ubuntu.com/p/S6fNjPDSQc/
#929 [18:18] <CapFan67> DarkGamersP, What issue are you trying to resolve?
#930 [18:18] <RealWinterFrost> Im across the world from sweeden and its gonna take HOURS
#931 [18:19] <DarkGamersP> I can not always play when I try to automatically enter the date minecraft
#932 [18:19] <CapFan67> RealWinterFrost, Are you talking about the response to your support request?
#933 [18:19] <RealWinterFrost> Yes
#934 [18:19] <CapFan67> DarkGamersP, do you get an error? If so, what error do you get?
#935 [18:19] <CapFan67> RealWinterFrost, If only it were that fast. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#936 [18:19] <RealWinterFrost> I requested support before i came here so i can get some insight on other ways to recover my account
#937 [18:20] <DarkGamersP> I did not understand
#938 [18:20] <RealWinterFrost> I know their in sweeden and im Pacific Time zone
#939 [18:20] <CapFan67> RealWinterFrost, Today, they're responding to requests placed on December 20th.
#940 [18:21] * TrusKAO [webchat@84.121.204.70.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#941 [18:21] <CapFan67> DarkGamersP, Does your game crash?
#942 [18:21] <DarkGamersP> the error is that https://paste.ubuntu.com/p/S6fNjPDSQc/
#943 [18:21] <RealWinterFrost> GOOD LORD
#944 [18:21] <DarkGamersP> yes
#945 [18:21] <RealWinterFrost> Days... or even months
#946 [18:22] <CapFan67> DarkGamersP, Your computer is *very* old, and below Minecraft minimum requirements. It'll crash frequently running 1.13.2 or higher. We probably can't do much to make things better. =(
#947 [18:22] <tyteen4a03> CapFan67, DarkGamersP: It does not meet the minimum requirements for MC
#948 [18:23] <CapFan67> RealWinterFrost, They always fall behind at the holidays (Mojangsters take time off to be with family, and people get the game as gifts). They're catching up, but it'll be a while before it's back to normal.
#949 [18:23] <DarkGamersP> but you can not help me?
#950 [18:23] <RealWinterFrost> I know people do that as well
#951 [18:23] <CapFan67> RealWinterFrost, They're people too. =)
#952 [18:23] <tyteen4a03> DarkGamersP: you can buy a new computer
#953 [18:24] <CapFan67> DarkGamersP, Again, it's below minimum standard. You may have luck with it, but we can't do anything to make it better.
#954 [18:24] <RealWinterFrost> Everyone is a person... They got to care for others!
#955 [18:25] <DarkGamersP> I live in Brazil, I'm using google translator, I can not buy another computer, I'm poor.
#956 [18:25] <tyteen4a03> ??> DarkGamersP account/refund
#957 [18:25] <Absol> DarkGamersP: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#958 [18:26] <tyteen4a03> DarkGamersP: you can keep ahold of your copy of Minecraft and find a better computer to play it on, or you can get a refund (at Mojang's discretion, as you did not read their pages or try the demo before purchase)
#959 [18:26] <RealWinterFrost> Hey CapFan67 What is The "Voiced" Role?
#960 [18:27] <DarkGamersP> I think it's windows 8.1 why before it was using 7 windowns and it worked
#961 [18:27] <CapFan67> RealWinterFrost, More or less just an indication that I spend time helping people and have a bit of "training" as it were using the tools to help.
#962 [18:28] <tyteen4a03> DarkGamersP: you may have more luck with Windows 7, but either way that does not change the fact that your computer does not meet the minimum requirements
#963 [18:29] <DarkGamersP> Okay, thank you for helping me.
#964 [18:31] <RealWinterFrost> Ah
#965 [18:35] <RealWinterFrost> Lets just hope i can get my account back soon
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#970 [19:10] <OceanEyes> Hello
#971 [19:10] <OceanEyes> Can I please have help with a username issue
#972 [19:10] <Minecraften> does anyone know how to fix the unable to call virtual function
#973 [19:13] <Minecraften> does anyone know how to fix the pure virtual function call?
#974 [19:13] <Minecraften> error
#975 [19:13] <Minecraften> please
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#977 [19:14] <Minecraften> OOF :'(
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#981 [19:27] <RavageFN> Hello?
#982 [19:27] <CapFan67> Hi
#983 [19:27] <RavageFN> When i load a world it doesn't respond
#984 [19:28] <CapFan67> ??> RavageFN tools/hjt
#985 [19:28] <Absol> RavageFN: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#986 [19:28] <Absol> RavageFN: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#988 [19:30] <RavageFN> ?
#989 [19:30] <RavageFN> Thats kinda sketch
#990 [19:31] <CapFan67> RavageFN, That symptom is frequently caused by incompatible software running on your system. hjt produces a report to let us review if any known incompatible software is running.
#991 [19:32] <RavageFN> i dont wanna download crap on my pc
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#993 [19:32] * Bella [webchat@ip72-200-195-214.ok.ok.cox.net] has joined #minecrafthelp
#994 [19:32] <Bella> Hi!
#995 [19:33] <Bella> Im having trouble accessing my minecraft account on an old email
#996 [19:39] <thgilfodrol> Bella: what happens when you try?
#997 [19:40] <Bella> well my login is wrong
#998 [19:40] <thgilfodrol> Bella: what is your username?
#999 [19:40] <Bella> but i cant change it because i cant get to my email
#1000 [19:40] <Bella> i was told not to disclose information
#1001 [19:40] <thgilfodrol> Bella: that's fine, usernames are public knowledge
#1002 [19:41] <Bella> ok, Rainbow_madness1
#1003 [19:42] <thgilfodrol> ??> Bella account/send-email
#1004 [19:42] <Absol> Bella: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1005 [19:42] <Absol> Bella: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1006 [19:42] <thgilfodrol> Bella: unfortunately, if you can't access the email account the account is associated with, you'll need to send Mojang a support ticket
#1007 [19:42] <Bella> a what-huh?
#1008 [19:43] * OceanEyes [webchat@27-32-213-77.static.tpgi.com.au] has joined #minecrafthelp
#1009 [19:44] <OceanEyes> Can someone please help with with a username issue
#1010 [19:44] <thgilfodrol> OceanEyes: what is the username issue?
#1011 [19:44] <OceanEyes> I have checked several different Minecraft availability websites to check if the username I want is available
#1012 [19:44] <OceanEyes> all of them say they are
#1013 [19:45] <OceanEyes> however when attempting to change my username it says the profile name is taken
#1014 [19:45] <thgilfodrol> OceanEyes: chances are it is either still in the 7 day grace period, or that name is not allowed
#1015 [19:45] <OceanEyes> what is the 7 day grace period?
#1016 [19:46] <thgilfodrol> OceanEyes: if you change your username, your old name is held for 37 days
#1017 [19:47] <OceanEyes> but it says the username has not been claimed yet
#1018 [19:47] <OceanEyes> and it isn't innapropriate
#1019 [19:47] <GreyVulpine> Yes, the name is 'free' still, but the person has up to 37 days to switch back to it before it's released back in the pool of available names
#1020 [19:48] <OceanEyes> ohh ok
#1021 [19:48] <OceanEyes> So I should wait 7 days?
#1022 [19:49] <GreyVulpine> Yes
#1023 [19:50] <OceanEyes> And if the username is still unavailable after 7 days?
#1024 [19:51] <mattym> OceanEyes, Then its simply unavailable
#1025 [19:51] <OceanEyes> Ok thank you very much for your help
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#1031 [20:14] <kazooxdd> I have reset the password because it did not work because I got from a colleague going to the email there, nothing comes and I can not do anything
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#1036 [20:28] <Clawtoe> Odd thing, in my Realm, I occasionally fall out of the sky on login and splat to death. Always in the same place. Is this just to make the game exciting? jk.
#1037 [20:28] <mattym> Clawtoe, Bedrock Edition?
#1038 [20:28] <Clawtoe> sorry, windows 10. it does not happen on xbox one, so far
#1039 [20:29] <mattym> Clawtoe, Its a known bug, will be fixed in the next version.
#1040 [20:29] <Clawtoe> seems like I should have been able to look that up. sorry for not doing so.
#1041 [20:30] <Clawtoe> is my new low framerate issue the same? seems choppy in the last week.
#1042 [20:30] <Clawtoe> only on windows, not xbox.
#1043 [20:30] <mattym> Clawtoe, No idea about that one.
#1044 [20:31] <Clawtoe> thanks mattym
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#1047 [20:34] <Macca> My game keeps crashing after I uninstalled mods and reinstalled the game multiple times. It keeps crashing and I dont know what to do
#1048 [20:35] <mattym> ??> Macca launcher/log
#1049 [20:35] <Absol> Macca: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1050 [20:40] * Samie4545 [webchat@bras-base-mtrlpq2718w-grc-14-67-68-236-180.dsl.bell.ca] has joined #minecrafthelp
#1051 [20:40] <Samie4545> hello ? :/
#1052 [20:41] <Samie4545> Anyone here to help ?
#1053 [20:42] <Samie4545> seems to be empty :/
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#1060 [20:44] <CapFan67> Hi Samie4545.
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#1063 [20:45] <Macca> https://paste.ubuntu.com/p/b5Vw6GxnYr/
#1064 [20:45] <CapFan67> Hi Macca. There is no error in that log. What happens?
#1065 [20:45] <Macca> I had to reconnect, my game keeps crashing and I completed the steps on a link previously provided
#1066 [20:46] <Macca> My game wont respond and then the launcher says it crashed
#1067 [20:46] <CapFan67> Did that log follow the crash? ..and do you get crash dialog, or just a "not responding" window?
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#1069 [20:47] <Samie4545> hello capfan
#1070 [20:47] <Samie4545> Sorry had to go away for some mins
#1071 [20:47] <Samie4545> My problem is:
#1072 [20:48] <Samie4545> I do not have access to my account anymore, the story is, 3 weeks ago, i had to go in vacation at Cuba, at that time, it was working well, i was able to login and play with my friends, unfortunatly, i don't know why tho, when i came back, i was locked out and still is. I never changed my password, and when i try to login it says something like Inva
#1073 [20:48] <Samie4545> lid password or email/username, i do not have access to the email of my brother since he doesn't remember it because it was in 2011, and he changed emails i don't know why. I've bought for 1000$ ranks and optifine cape ect on this game.
#1074 [20:48] <Macca> I get a not responding window
#1075 [20:49] <Macca> The mojang screen shows up and then at the top of the window there is text showing that its not responding
#1076 [20:49] <CapFan67> Macca, That's often caused by incompatible software running. Let's see what's running on your system:
#1077 [20:49] <CapFan67> ??> Macca tools/hjt
#1078 [20:49] <Absol> Macca: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1079 [20:49] <Absol> Macca: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1080 [20:49] <Samie4545> and for me?
#1081 [20:50] <CapFan67> Samie4545, when you say you're locked out, what does that mean? In other words, what repsonse do you get when you try to log into the client?
#1082 [20:50] <Macca> https://paste.ubuntu.com/p/Vf7xRwxNcq/
#1083 [20:50] <Samie4545> I get incorrect email or password, but never changed my password, locked out = can't sign in.
#1084 [20:51] <Samie4545> Just blocked on the login menu,
#1085 [20:51] <CapFan67> Samie4545, Without access to the email to reset your password, you'll need to contact Mojang Customer Support:
#1086 [20:51] <CapFan67> ??> Samie4545 account/send-email
#1087 [20:51] <Absol> Samie4545: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1088 [20:51] <Absol> Samie4545: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1089 [20:52] <CapFan67> ??> Samie4545 account/trans-id
#1090 [20:52] <Absol> Samie4545: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1091 [20:52] <CapFan67> Macca, You have malware on your system known to contribute to this issue. Here's the removal instructions:
#1092 [20:53] <CapFan67> ??> Macca av/adwcleaner
#1093 [20:53] <CapFan67> ??> Macca av/adwcleaner
#1094 [20:53] <Samie4545> Hmm. The thing is that my brother bought the game in 2011 and he don't use same email so idk what to do :/
#1095 [20:53] <Absol> Macca: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1096 [20:53] <Absol> Macca: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1097 [20:53] <Samie4545> so i don't have the transaction id.
#1098 [20:53] <Samie4545> i don't even know if it's possible to get it back
#1099 [20:54] <CapFan67> Samie4545, If you don't have the transaction ID (or the email to retrieve it), when you email as for an Alternate Verification Method.
#1100 [20:54] <CapFan67> Samie4545, Basically they'll ask for original purchase information that only the original purchaser will know.
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#1102 [20:54] <Samie4545> what is the "original purchase information"
#1103 [20:55] <CapFan67> Samie4545, That depends on how it was purchased and what they know. They'll tell you what you need to answer.
#1104 [20:55] <CapFan67> Samie4545, the transaction link I provided gives examples.
#1105 [20:55] <Samie4545> alright but are they able to check recent logins/actions on the account since i have NO ideas on why my password got changed or something?
#1106 [20:56] <CapFan67> Samie4545, That's something you can certainly ask them.
#1107 [20:57] <Samie4545> alright thanks a lot man.
#1108 [20:57] <Samie4545> God bless you
#1109 [20:57] <CapFan67> Samie4545, you might also keep an eye on this website to see if your character name has changed:https://namemc.com/
#1110 [20:57] <Samie4545> yeah i checked 1 hour ago
#1111 [20:58] <CapFan67> Samie4545, Best of luck with the recovery.
#1112 [20:58] <Samie4545> Thank you :)
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#1116 [21:03] <Macca> So I did the malware scan, restarted my laptop, and it still doesnt respond
#1117 [21:04] * bajan [webchat@47.146.146.240] has joined #minecrafthelp
#1118 [21:04] <bajan> hello
#1119 [21:04] <bajan> so i got hacked
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#1121 [21:06] <Macca> my game still isnt responding after doing a malware scan and restarting it
#1122 [21:06] <mattym> ??> Macca win/reinst
#1123 [21:06] <Absol> Macca: You may need to reinstall the locally installed files that Minecraft puts into place.
#1124 [21:06] <Absol> Macca: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1125 [21:12] <Macca> It worked! Thank you so much!
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#1132 [21:35] <Aids> I logged on one day and one of my survival worlds was missing and its in my saves folder but doesnt show up in the client
#1133 [21:35] <Aids> how do i get it back?
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#1136 [21:48] <Michael> Hi Guys! I'm trying to access my Mojang account but I got locked out. I know I can remember my security questions, but there's no where I can answer them to access my account again. Anyone know a solution?
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#1139 [22:01] <Pipezy> How do I fix Java platfrom se binary stoppped working?
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#1143 [22:38] * ForeverStarvis [webchat@52-144-111-64.ptr.nxlink.com] has joined #minecrafthelp
#1144 [22:39] <ForeverStarvis> is there anyone there'
#1145 [22:39] <ForeverStarvis> i need help
#1146 [22:40] <FOXYRIOS> me to
#1147 [22:40] <FOXYRIOS> i can donwload minecraft
#1148 [22:40] <ForeverStarvis> ya what is your problem?
#1149 [22:41] <FOXYRIOS> they said Unable to save download
#1150 [22:41] <FOXYRIOS> evertime
#1151 [22:41] <ForeverStarvis> i am trying to get a refund
#1152 [22:41] <ForeverStarvis> is any opperators on
#1153 [22:42] <FOXYRIOS> ...
#1154 [22:42] <FOXYRIOS> im so f..k this
#1155 [22:42] <CapFan67> ??> ForeverStarvis account/refund
#1156 [22:43] <Absol> ForeverStarvis: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1157 [22:43] <CapFan67> FOXYRIOS, do you get a specific error when you click "more details"?
#1158 [22:43] <FOXYRIOS> yes
#1159 [22:44] <CapFan67> FOXYRIOS, Paste the error here, enter the poster field and press paste, then give us the URL: http://paste.ubuntu.com/
#1160 [22:44] <CapFan67> FOXYRIOS, (paste to the site, that is)
#1161 [22:45] <ForeverStarvis> i have looked at that and it does not help what so ever
#1162 [22:46] <CapFan67> ForeverStarvis, That doesn't really tell me what you're still wanting to know.
#1163 [22:47] <ForeverStarvis> so i have read through it and i cant find to where it says i can get arefund
#1164 [22:47] <FOXYRIOS> i have tried many time
#1165 [22:48] <CapFan67> ForeverStarvis, It tells you under what condition they offer Java Edition refunds, then gives you a link to use if you qualify. That's your path forward.
#1166 [22:48] <ForeverStarvis> and i only want my money back thatis it
#1167 [22:49] <ForeverStarvis> ok thanks i will try that
#1168 [22:49] * lego99s [webchat@199-33-218-11.cpe.safelink.net] has joined #minecrafthelp
#1169 [22:50] <FOXYRIOS> every time i download and they said
#1170 [22:50] <CapFan67> FOXYRIOS, were you unable to copy and paste the error to http://paste.ubuntu.com/ ?
#1171 [22:50] <FOXYRIOS> Unable to save download.
#1172 [22:50] <lego99s> my game shows up in the task bar but it dousn
#1173 [22:50] <lego99s> dont show on screen
#1174 [22:50] <CapFan67> FOXYRIOS, When you get that dialog box, click the "more details" button. Copy and paste those details to the link I provided.
#1175 [22:51] <CapFan67> lego99s, Try these suggestions: https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#1176 [22:54] * knu [knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 190 seconds)
#1177 [22:54] <ForeverStarvis> this was not really useful i am done trying to get the refund it will just not work it is all just a big scam i think thanks for the help and time
#1178 [22:56] <Andrio> ??> ForeverStarvis Mojang/email
#1179 [22:56] <Absol> ForeverStarvis: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1180 [22:56] <Absol> ForeverStarvis: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1181 [22:56] <CapFan67> ForeverStarvis, Scam? did you purchase from a source other than Mojang?
#1182 [22:57] <lego99s> thank you it resolved my issue
#1183 [22:57] <ForeverStarvis> idk it claimed to be mojang
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#1185 [22:58] <ForeverStarvis> are you still there cap?
#1186 [22:59] <CapFan67> ForeverStarvis, If you purchased from Mojang.com or Minecraft.net, and you qualify for one of the reasons listed, you can use the "contact customer support" link with your order number to request your refund. I'm not sure why that doesn't help, but I'm sorry anyway.
#1187 [23:00] <ForeverStarvis> you are all . good i have clicked that link sevral times and it brought me back to the same page everytime so do you have a nother link some how to get me there
#1188 [23:00] <CapFan67> ForeverStarvis, This channel is volunteer technical support for client crashes (we're not Mojang). For account issues, the best we can do is help direct you to the correct resources.
#1189 [23:00] <CapFan67> ForeverStarvis, This is the form it should take you to: https://help.mojang.com/customer/portal/emails/new
#1190 [23:01] <ForeverStarvis> ok i will look
#1191 [23:02] <ForeverStarvis> thanks that one looks like it worked idk why all the others did not work they are all the same thing lol
#1192 [23:06] <FOXYRIOS> cant
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#1194 [23:10] <ForeverStarvis> how do ik if it went through it just brings me back to the support page that isnot that supportive
#1195 [23:11] <CapFan67> ForeverStarvis, After filling out the form, you should get an automated response in your email.
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#1197 [23:12] <ForeverStarvis> ok i will look at my email
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#1200 [23:33] <thisismeisthisu> while attempting to migrate my account from a minecraft account to a mojang account i realized i no longer know my username. i click to reset and it tells me: "f you no longer remember your Minecraft username you need to contact customer support in order to get help with migrating." I can not find where to contact customer support. sorry for th
#1201 [23:33] <thisismeisthisu> e silly question.
#1202 [23:33] <CapFan67> ??> thisismeisthisu account/send-email
#1203 [23:33] <Absol> thisismeisthisu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1204 [23:33] <Absol> thisismeisthisu: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1206 [23:34] <XRaginGamerX> Can someone help?
#1207 [23:34] <CapFan67> XRaginGamerX, What do you need help with?
#1208 [23:35] <thisismeisthisu> thanks Absol
#1209 [23:35] <XRaginGamerX> I tried loading up FTB Presents Direwolf20 1.12 and i keep getting an error saying failed to download the file and idk what to do
#1210 [23:35] <CapFan67> XRaginGamerX, We only support non-modded current version clients here.
#1211 [23:35] <XRaginGamerX> Oh
#1212 [23:36] <XRaginGamerX> This is the thing it sent me to
#1213 [23:36] <XRaginGamerX> Sorry
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