#1 [00:04] * Beef [webchat@144-163-33-68.dthn.centurylink.net] has joined #minecrafthelp
#2 [00:09] <Beef> anyone know whats up with this? https://pastebin.com/35JHBaM3
#3 [00:10] <mattym> ??> Beef mods
#4 [00:10] <Absol> Beef: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#5 [00:13] * tnt [webchat@c-73-228-60-17.hsd1.nm.comcast.net] has joined #minecrafthelp
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#8 [00:15] <Beef> I have no mods on
#9 [00:15] <Beef> does optifine count ?
#10 [00:15] <mattym> Beef, Yes
#11 [00:15] <Beef> oh my bad
#12 [00:15] <Beef> sorry guys
#13 [00:16] <Beef> will go tell them then, thanks for your time
#14 [00:16] <Beef> will go tell them then, thanks for your time
#15 [00:16] * Beef [webchat@144-163-33-68.dthn.centurylink.net] has left #minecrafthelp
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#18 [00:44] * dazed [webchat@cpe-68-201-174-119.rgv.res.rr.com] has joined #minecrafthelp
#19 [00:45] <dazed> hello
#20 [00:45] * Kevin3 [webchat@c-24-19-76-115.hsd1.wa.comcast.net] has joined #minecrafthelp
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#23 [00:46] * Rhino747 [webchat@c-24-19-76-115.hsd1.wa.comcast.net] has joined #minecrafthelp
#24 [00:50] <Rhino747> I just bought a new laptop that is windows 10 and when I log into Mojang to try and download the windows 10 version on Minecraft it says I have already redeemed my code, so it won’t let me download. Reason this is an issue is I pay the monthly subscription for my realm but it won’t work on my new laptop, I can’t log in.
#25 [00:50] * MrNim [webchat@89-64-8-82.dynamic.chello.pl] has joined #minecrafthelp
#26 [00:52] * Flaress [webchat@cpe-172-116-127-173.socal.res.rr.com] has joined #minecrafthelp
#27 [00:52] <mattym> Rhino747, What happens when you try to log in?
#28 [00:52] <Flaress> I need help
#29 [00:53] <Flaress> "error" unable to access file, that does that mean?
#30 [00:53] <mattym> Flaress, Can you share the full error
#31 [00:53] * Rhino747 [webchat@c-24-19-76-115.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#32 [00:54] <Flaress> ho?
#33 [00:54] <Flaress> how?
#34 [00:54] <Flaress> I cant
#35 [00:54] <Flaress> it tells me that onlyt
#36 [00:54] <mattym> Flaress, Write the full error into the chat, there will be more than just that
#37 [00:55] <Flaress> Error details: The file or directory is corrupted and unreadable
#38 [00:55] <Flaress> what does that mean?
#39 [00:55] <Flaress> that's literally all it says
#40 [00:55] * Tastick [webchat@174-27-180-226.bois.qwest.net] has joined #minecrafthelp
#41 [00:56] <mattym> Flaress, There should be more, a line of the error should list the file or folder being effected
#42 [00:56] <Flaress> like a URL?
#43 [00:56] <mattym> Flaress, One should list the file its having the problem with
#44 [00:56] <Tastick> Okay so, I have a very old account which i no longer have the email for or the card number that was used. Since i was 14 when i got it. I am now 20.
#45 [00:56] <Tastick> It worked all up until like 8 months ago
#46 [00:57] <Tastick> i can no longer log in
#47 [00:57] <mattym> ??> Tastick account/send-email
#48 [00:57] <Absol> Tastick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [00:57] <Absol> Tastick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [00:57] <Flaress> RL: https://launchermeta.mojang.com/v1/packages/f6ad102bcaa53b1a58358f16e376d548d44933ec/1.8.json
#51 [00:57] <Flaress> Filename on disk: 1.8.json
#52 [00:58] <Flaress> that's literally all it says
#53 [00:58] <Tastick> I no longer have a transaction ID since it was almost 8 years ago.
#54 [00:58] <mattym> ??> Flaress error/download
#55 [00:58] <Absol> Flaress: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#56 [00:58] <mattym> Tastick, Ask for an alternative means of verification when contacting them
#57 [00:59] <Tastick> Ive sent in 5 tickets in the span of 8 months and ive never gotten a reply.
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#60 [01:13] * Max8 [webchat@cpe-173-88-254-150.neo.res.rr.com] has joined #minecrafthelp
#61 [01:14] <Max8> I have bought Minecraft on the Google play store and I bought a kindle and I was wondering if there was a way that I can get Minecraft without buying it again
#62 [01:17] <mattym> Max8, If the Kindle has its own App store, then you would need to purchase it again.
#63 [01:18] * Max8 [webchat@cpe-173-88-254-150.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#64 [01:24] * Tofy64 [webchat@cpc105198-live33-2-0-cust234.17-2.cable.virginm.net] has joined #minecrafthelp
#65 [01:25] <Tofy64> My game always freezes on "Building Terrain" or "Download Terrain" does anybody know why this could be?
#66 [01:25] * snake [webchat@cpe-173-88-13-38.columbus.res.rr.com] has joined #minecrafthelp
#67 [01:26] <snake> yes my minecraft keeps crashing everytime i try to launch i think its something to do with java
#68 [01:27] * snake [webchat@cpe-173-88-13-38.columbus.res.rr.com] has quit. (Client Quit)
#69 [01:28] <Tofy64> mine doesn't crash when i launch
#70 [01:28] <Tofy64> it is when i attempt to join a server/world
#71 [01:34] * Nick6 [webchat@c-67-182-108-25.hsd1.ca.comcast.net] has joined #minecrafthelp
#72 [01:35] <Nick6> My issue is that I cannot access my minecraft account due to the fact that it was bought for me and I don't know the email to be able to migrate my account...
#73 [01:36] <Nick6> 8 years ago...
#74 [01:36] <Tofy64> rip
#75 [01:36] <Nick6> I know only the USername and password
#76 [01:37] <Nick6> no fix huh?
#77 [01:38] * ElPalito [webchat@pool-65-86-123-181.telecel.com.py] has joined #minecrafthelp
#78 [01:39] * ElPalito [webchat@pool-65-86-123-181.telecel.com.py] has quit. (Client Quit)
#79 [01:39] <Tofy64> not got a clue
#80 [02:05] * Tofy64 [webchat@cpc105198-live33-2-0-cust234.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#82 [02:19] * Paraskevas [webchat@213.207.159.44] has joined #minecrafthelp
#83 [02:19] <Paraskevas> Hello
#84 [02:20] <Paraskevas> My question is how i upload my content in realms
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#86 [02:21] <Kulovicz> Hello. I have problem with minecraft version 1.13.2 . Everytime I start to generate new world
#87 [02:21] <Kulovicz> immediately is loaded and Im launching this new world it crashes and Im back in launcher. Only responce is : Failed to create a child event loop
#88 [02:29] * NetroHyper [webchat@gw7.kamna.net] has joined #minecrafthelp
#89 [02:29] <NetroHyper> Hi
#90 [02:30] <NetroHyper> my password does not work .. and when I reset my password there is nothing to happen to me .. what with tim
#91 [02:30] <NetroHyper> please help me
#92 [02:38] <Andrio> NetroHyper, did you check your email spam folder?
#93 [02:44] <NetroHyper> Yes
#94 [02:44] <NetroHyper> Ad)
#95 [02:44] <NetroHyper> Andrio Yes
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#100 [03:25] * Kertu11 [webchat@216-76-191-90.dyn.estpak.ee] has joined #minecrafthelp
#101 [03:26] * xX_Patrick45_Xx [webchat@185.217.219.88.rev.sfr.net] has joined #minecrafthelp
#102 [03:27] <Kertu11> hi
#103 [03:27] <Kertu11> I have a question regarding the purchase
#104 [03:28] <xX_Patrick45_Xx> Hello, I tried to log in with my usually account, but there was a problem : my e-mail adress or my password is incorrect. But I'm sure they are, I tried to connect on Mojang but still doesn't work. I even tried to do "forget password" but I didn't receive mail.
#105 [03:32] <Andrio> xX_Patrick45_Xx, did you check your spam folder?
#106 [03:32] <xX_Patrick45_Xx> Andrio Of course !
#107 [03:33] * Emin9922 [webchat@aftr-95-223-109-176.unity-media.net] has joined #minecrafthelp
#108 [03:33] <Emin9922> Hey?
#109 [03:33] <Emin9922> German ?
#110 [03:34] <Andrio> ??> xX_Patrick45_Xx account/send-email
#111 [03:34] <Absol> xX_Patrick45_Xx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#112 [03:34] <Andrio> ??> Kertu11 ask
#113 [03:34] <Absol> xX_Patrick45_Xx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#114 [03:34] <Absol> Kertu11: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#115 [03:34] <Absol> Kertu11: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#116 [03:34] <Kertu11> I just purchased a game through my personal email account
#117 [03:35] <Emin9922> Mein Account gibt dann das ich 2013 geboren wurde obwohl ich 1999 geboren wurde
#118 [03:35] <Kertu11> I purchased it to my child and after purchase I registered a new account for my child
#119 [03:35] <Kertu11> now the purchased game is tied to my account and not to my childs account
#120 [03:36] * Emin9922 [webchat@aftr-95-223-109-176.unity-media.net] has quit. (Client Quit)
#121 [03:36] * Emin9922 [webchat@aftr-95-223-109-176.unity-media.net] has joined #minecrafthelp
#122 [03:36] <Kertu11> is it possible to tie the purchase to my childs accound instead
#123 [03:36] <urielsalis> ??> Kertu11 account/send-email
#124 [03:36] <Absol> Kertu11: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#125 [03:36] <Absol> Kertu11: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#126 [03:37] <Kertu11> ok, I already did
#127 [03:37] <Kertu11> will be waiting for the reply then
#128 [03:37] <Kertu11> thanks
#129 [03:37] <Emin9922> My account indicates that I was born in 2013 although I was born in 1999 would like to change that can you help me?
#130 [03:38] <urielsalis> ??> Emin9922 account/gdpr
#131 [03:38] * Kulovicz [webchat@ip-78-102-52-242.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#132 [03:38] <Absol> Emin9922: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#133 [03:39] <Emin9922> Before you can continue to play Minecraft, we must obtain the consent of a parent or guardian.
#134 [03:39] <xX_Patrick45_Xx> Absol I didn't pay my account myself so I can't have the transaction ID
#135 [03:42] <urielsalis> Emin9922, you cant change your age without emailing mojang, so thats faster
#136 [03:42] <urielsalis> ??> xX_Patrick45_Xx account/trans-id
#137 [03:42] <Absol> xX_Patrick45_Xx: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#138 [03:42] * xX_Patrick45_Xx [webchat@185.217.219.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#139 [03:44] <Emin9922> Can you give me the email from them?
#140 [03:44] <urielsalis> ??> Emin9922 account/send-email
#141 [03:44] <Absol> Emin9922: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#142 [03:44] <Absol> Emin9922: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#143 [03:46] <Emin9922> okay Ty
#144 [03:46] <Emin9922> i go out bye my Friends :)
#145 [03:59] * Leqsov [webchat@95.10.187.176.dynamic.ttnet.com.tr] has joined #minecrafthelp
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#147 [04:16] * Sad_Wabbit [webchat@dyndsl-095-033-179-169.ewe-ip-backbone.de] has joined #minecrafthelp
#148 [04:18] <Sad_Wabbit> Hi im getting this error when i try to connect to a minecraft realms server: Internal Exception: ion.netty.handler.codec.DecoderException: Badly compressed packet - size of 94 is below server threshhold of 256 how can i fix this?
#149 [04:21] * CrisTheBeear [webchat@static-82-79-101-36.rdsnet.ro] has joined #minecrafthelp
#150 [04:26] * DEA7HREAPER11 [webchat@69.110.139.74] has joined #minecrafthelp
#151 [04:27] <DEA7HREAPER11> Hey my game will not load. I will open the launcher and launch game but the game will infinite load and crash.
#152 [04:54] * aly [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#153 [04:54] * LucaTheGreat [webchat@cpc77371-stav19-2-0-cust844.17-3.cable.virginm.net] has joined #minecrafthelp
#154 [04:56] <LucaTheGreat> everytime i try to load up minecraft the screen where it says mojang will always say not responding. and if i am able to get onto minecraft the game will either freeze or just close on me
#155 [04:57] <aly> hey, im having trouble connecting to a friend's server. i get the error message io.netty.channel.abstractchannel$
#156 [05:08] <aly> hey, im having trouble connecting to a friend's server. i get the error message io.netty.channel.abstractchannel$
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#161 [05:16] <tricky69> hey, my minecraft keeps crashing when clicking the play button. tried uninstall-reinstall, fixing the files but nothing worked. how can i possibly fix this? windows 10, java version 8, nvidia geforce 970 latest drivers installed
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#168 [05:31] * CrispyEggBread [webchat@broadband.time.net.my] has joined #minecrafthelp
#169 [05:32] <CrispyEggBread> Hello, just want to ask, I've been trying to reset my account password but I dont receive email, does that mean someone have changed the email associated with my account?
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#171 [06:06] * idkmyownname [webchat@host81-146-4-201.range81-146.btcentralplus.com] has joined #minecrafthelp
#172 [06:07] <idkmyownname> Hello
#173 [06:07] <idkmyownname> I have a problem where when i change my skin then go in the game im still a steve
#174 [06:12] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#176 [06:32] <idkmyownname> i need helpppp pls
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#178 [06:45] * Kertu11 [webchat@216-76-191-90.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#179 [06:47] * Benny [webchat@105.107.100.86] has joined #minecrafthelp
#180 [06:47] <Benny> Hello i have issue with login to my acc
#181 [06:48] <Benny> I tryed to change the paasword but no email recive
#182 [06:48] <Benny> Please help me
#183 [06:51] <Benny> Hello?
#184 [07:20] * ShiedaKarasu [webchat@p2E5EA413.dip0.t-ipconnect.de] has joined #minecrafthelp
#185 [07:21] <ShiedaKarasu> hey guys I have a problem with minecraft realms I can't join my server it says world stuck in fixing and I don't know what to do
#186 [07:24] * DakkonX9 [webchat@acvh216.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#187 [07:25] <DakkonX9> I have a problem with my account and I do not have access to emial
#188 [07:25] <DakkonX9> and what should I do?
#189 [07:26] * WOWADEADFROG [webchat@5-198-52-122.static.kc.net.uk] has joined #minecrafthelp
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#193 [07:27] * STKeysox [webchat@au321-1-78-232-149-178.fbx.proxad.net] has joined #minecrafthelp
#194 [07:28] <STKeysox> I was bin ip of minecraft and I can't connect any account on my laucher so what can i do ?
#195 [07:28] <Xx_KubaPako_xX> The downloaded file can not be saved. Realms-1.14.1.jar
#196 [07:28] <STKeysox> I was bin ip of minecraft and I can't connect any account on my laucher so what can i do ?
#197 [07:29] <Xx_KubaPako_xX> The downloaded file can not be saved. step6.ogg
#198 [07:30] <Xx_KubaPako_xX> The downloaded file can not be saved. fill1.ogg
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#213 [08:06] * LucaTheGreat [webchat@cpc77371-stav19-2-0-cust844.17-3.cable.virginm.net] has joined #minecrafthelp
#214 [08:06] <LucaTheGreat> my minecraft freezes when i go to load it up and if i can get onto the game it will crash and quit
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#216 [08:09] * DoobleRod [webchat@160-2-138-88.cpe.cableone.net] has joined #minecrafthelp
#217 [08:09] <DoobleRod> hello
#218 [08:10] <DoobleRod> my account was hacked and since i bought it off a gift card i cant find the transaction id. i was wondering if there is any way for me to recover it. The email wwas changed and so was everything else. I can answer and questions and other tings.
#219 [08:12] * Feerhat [webchat@x4d0bebb6.dyn.telefonica.de] has joined #minecrafthelp
#220 [08:14] * james [webchat@5ac39f90.bb.sky.com] has joined #minecrafthelp
#221 [08:15] <james> hey whats up i need some help
#222 [08:15] * Feerhat [webchat@x4d0bebb6.dyn.telefonica.de] has quit. (Client Quit)
#223 [08:23] * omarie [webchat@188.236.102.158] has joined #minecrafthelp
#224 [08:24] <omarie> not working
#225 [08:25] * omarie [webchat@188.236.102.158] has quit. (Client Quit)
#226 [08:39] * Voodoo [webchat@100.14.244.40] has joined #minecrafthelp
#227 [08:40] <Voodoo> Hello. We have a Lenovo tablet, latest edition,have unisra
#228 [08:41] * DoobleRod [webchat@160-2-138-88.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#229 [08:43] <Voodoo> Unistall/reinstall Minecraft in the last couple days . We get as far as a 'white screen' during loading, and then it closes. We have played for years, and this just started this week
#230 [08:50] * STKeysox [webchat@au321-1-78-232-149-178.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#231 [08:53] * dangjavageek [webchat@cpe-69-76-247-23.kc.res.rr.com] has joined #minecrafthelp
#232 [08:54] * BlueAgent [~BlueAgent@101.175.97.6] has joined #minecrafthelp
#233 [08:55] <dangjavageek> anyone have thoughts on not getting a password reset e-mail back from mojang after you've gotten the "Due to recent suspicious activity in your account we suspect that your Mojang account email and password may have been compromised. To prevent unauthorized use of your account we've reset your account password." thing? Have tried https://account.m
#234 [08:55] <dangjavageek> ojang.com/password multiple times and am getting nothing back
#235 [08:59] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 189 seconds)
#236 [09:00] <BlueAgent> You might have to provide mojang proof of purchase to get your account back.
#237 [09:03] <BlueAgent> Also make sure you use the same email in the password reset form as the one that Mojang sent that password reset email to. (I assume you have already though :()
#238 [09:04] * milek86 [webchat@d134-54.icpnet.pl] has joined #minecrafthelp
#239 [09:04] <dangjavageek> BlueAgent thanks, agreed - yup, same e-mail - was looking for Account ID info but that was a LONG time before 2015 so odds of finding that are low :(
#240 [09:04] <dangjavageek> good thought, though, thanks very much
#241 [09:05] <BlueAgent> np, have a nice day
#242 [09:05] <dangjavageek> you, too!
#243 [09:05] * dangjavageek [webchat@cpe-69-76-247-23.kc.res.rr.com] has quit. (Quit: webchat.esper.net)
#244 [09:05] <milek86> hey, I had a problem yesterday that I couldn't join any server in minecraft - I still can't but now I have an ip that is public and I can forward ports now
#245 [09:05] * Denns [webchat@ip-178-203-234-182.hsi10.unitymediagroup.de] has joined #minecrafthelp
#246 [09:07] <milek86> I have no idea what might be the cause
#247 [09:07] <BlueAgent> milek86: You shouldn't need to portfoward to join Minecraft servers. Does any error appear when you try to join? If so, what is it?
#248 [09:08] <Denns> I cant login into my account anymore. Neither my minecraft or my mojang account. I tryed resetting my password but i dont receive any email from mojang (I checked spam/junk). I really dont know what to do anymore. Does someone have an idea?
#249 [09:08] <urielsalis> ??> Denns account/send-email
#250 [09:08] <milek86> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#251 [09:08] <Absol> Denns: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [09:08] <Absol> Denns: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#253 [09:08] <urielsalis> ??> milek86 tools/hjt
#254 [09:08] <Absol> milek86: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [09:08] <Absol> milek86: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [09:10] <Denns> @absol I did do this but is there no other way to fix this by myself? Or do i just have to wait?
#257 [09:10] <urielsalis> Denns, Unfortunately you have to wait, they have quite a backlog due to the holidays
#258 [09:12] <milek86> @Absol and I forgot to mention - minecraft on my old isp works fine
#259 [09:12] <urielsalis> ?? bot
#260 [09:12] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#261 [09:13] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#262 [09:16] <milek86> https://paste.ubuntu.com/p/yBpj67KbHK/
#263 [09:24] * Leekaum [webchat@179.182.65.234.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#264 [09:24] <Leekaum> Hello
#265 [09:28] * _look [webchat@5ec382ce.skybroadband.com] has joined #minecrafthelp
#266 [09:28] <_look> hi when i try to join a serve i get stuck on the laoding terrain screen
#267 [09:29] <_look> server and single player worlds wont work
#268 [09:30] * Leekaum [webchat@179.182.65.234.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#269 [09:33] <_look> @here help
#270 [09:33] <_look> please
#271 [09:34] * _look [webchat@5ec382ce.skybroadband.com] has quit. (Quit: webchat.esper.net)
#272 [09:35] <milek86> okay, actually nevermind - now for some reason i can join servers
#273 [09:36] <milek86> have a nice day @everyone
#274 [09:36] * TinyTerrorTY [webchat@cpe-76-180-91-170.buffalo.res.rr.com] has joined #minecrafthelp
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#276 [09:38] * Webchat_90618 [webchat@host81-158-230-15.range81-158.btcentralplus.com] has joined #minecrafthelp
#277 [09:38] * Espercorn kicked Webchat_90618 from #minecrafthelp (Reason: ebchat_90618 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#278 [09:39] * james [webchat@5ac39f90.bb.sky.com] has quit. (Quit: webchat.esper.net)
#279 [09:42] <TinyTerrorTY> so i got a problem
#280 [09:42] <TinyTerrorTY> i set up this server port forwarded and everything
#281 [09:42] <TinyTerrorTY> only my one friend can join
#282 [09:43] <TinyTerrorTY> and like 5 others are getting this error
#283 [09:43] <TinyTerrorTY> io.netty.AbstractChannel$AnnotatedSocketException: Network is unreachable: no further information
#284 [09:43] <urielsalis> TinyTerrorTY, what is the IP?
#285 [09:43] <urielsalis> TinyTerrorTY, 76.180.91.170?
#286 [09:43] <TinyTerrorTY> 2604:6000:cf02:8800:9822:137f:d875:571f
#287 [09:44] <urielsalis> TinyTerrorTY, do you have a IPv4? The IPv6 address might not work for those that dont have a ISP that supports it
#288 [09:44] <TinyTerrorTY> oh ok
#289 [09:45] <TinyTerrorTY> yeah its waht you said
#290 [09:45] <urielsalis> TinyTerrorTY, it was supposed to be fully rollout 8 years ago, but welcome to ISPs :/
#291 [09:46] <TinyTerrorTY> ok so how do i fix it?
#292 [09:46] <urielsalis> TinyTerrorTY, nothing you can do, you should give them the IPv4 of your server instead of your IPv6. If you dont have one, you can ask your ISP for one
#293 [09:46] <TinyTerrorTY> ok
#294 [09:48] <BlueAgent> If you trust your friends you can use virtual lan software. e.g. Hamachi
#295 [09:49] <urielsalis> ??> BlueAgent net/hamachi
#296 [09:49] <Absol> BlueAgent: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#297 [09:49] <Absol> BlueAgent: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#298 [09:49] <urielsalis> :P
#299 [09:49] <TinyTerrorTY> i did port forward
#300 [09:49] <TinyTerrorTY> so i gave them my ipv4 and now they just time out
#301 [09:50] <TinyTerrorTY> well one of them does
#302 [09:50] <urielsalis> TinyTerrorTY, can you give it to me?
#303 [09:50] <TinyTerrorTY> 76.180.91.170
#304 [09:50] <urielsalis> !mcping 76.180.91.170
#305 [09:51] <Absol> urielsalis: Error: timed out
#306 [09:51] <urielsalis> TinyTerrorTY, is the server turned on?
#307 [09:51] <TinyTerrorTY> yeah
#308 [09:51] <urielsalis> TinyTerrorTY, doesnt look to be up from here, can you check if you portforwaded correctly?
#309 [09:52] <urielsalis> TinyTerrorTY, and that your ISP is not giving you the same IP as other people
#310 [09:52] * Dire [sid231118@id-231118.stonehaven.irccloud.com] has quit. (Excess Flood)
#311 [09:52] * Dire [sid231118@id-231118.stonehaven.irccloud.com] has joined #minecrafthelp
#312 [09:53] <BlueAgent> Oh didn't know it was bad or unsupported. Does that mean hamachi uses ip address range that it doesn't have permission to? What should we be using instead?
#313 [09:53] * DIMIJNR [webchat@213-225-9-97.nat.highway.a1.net] has joined #minecrafthelp
#314 [09:53] <DIMIJNR> i fogot my email
#315 [09:53] <DIMIJNR> for my minecraft account
#316 [09:54] <TinyTerrorTY> welp my friend is setting up a realms instead so it doesnt matter now
#317 [09:54] <urielsalis> BlueAgent, yep. VPNs or proper port forwarding
#318 [09:54] <TinyTerrorTY> but thanks for your help anyway
#319 [09:54] <urielsalis> ??> DIMIJNR account/send-email
#320 [09:54] <Absol> DIMIJNR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#321 [09:54] <Absol> DIMIJNR: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#322 [09:55] <urielsalis> TinyTerrorTY, yeah, that is going to be easier
#323 [09:55] <DIMIJNR> but idk more about my Transaction ID i know my password etc but i fogot my email
#324 [09:55] <urielsalis> ??> DIMIJNR account/trans-ud
#325 [09:55] <urielsalis> ??> DIMIJNR account/trans-id
#326 [09:55] <Absol> DIMIJNR: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#327 [09:55] <urielsalis> ??>> BlueAgent index
#328 [09:56] <urielsalis> ??>> urielsalis index
#329 [09:56] <DIMIJNR> can anyone here help my find my email?
#330 [09:56] <urielsalis> DIMIJNR, nope, we are not Mojang
#331 [09:56] <DIMIJNR> than is this here useless xD
#332 [09:57] * DIMIJNR [webchat@213-225-9-97.nat.highway.a1.net] has quit. (Client Quit)
#333 [09:59] <BlueAgent> Oh neat, all the common solutions go there. :P
#334 [10:00] <urielsalis> BlueAgent, yep, and you can use ??> name factoid so Absol says it )
#335 [10:25] * lmayopleasehelpijustwannacuddl [webchat@mail.77messages.com] has joined #minecrafthelp
#336 [10:27] <lmayopleasehelpijustwannacuddl> Hello! I have been having a problem. I have not played Minecraft in years, and I would like to revisit the game. However, I get the error: "An error prevented your request from being processed. Please try again." on the website, and "Could not connect to server" on the Minecraft launcher. I have tried looking around on the internet, but this is my
#337 [10:27] <lmayopleasehelpijustwannacuddl> only option. Thank you very much.
#338 [10:29] <BlueAgent> Are you using the latest version of the launcher?
#339 [10:31] <lmayopleasehelpijustwannacuddl> I believe so. I just installed it today. The launcher is: 2.1.1462
#340 [10:35] * CrypticJokers [webchat@c-174-53-145-32.hsd1.wi.comcast.net] has joined #minecrafthelp
#341 [10:35] <CrypticJokers> Hi
#342 [10:36] <CrypticJokers> I need to my security questions... To reset my security questions.
#343 [10:36] <BlueAgent> lmayopleasehelpijustwannacuddl: What platform are you on? From the sounds of it you're using the java launcher?
#344 [10:36] <CrypticJokers> Yeah
#345 [10:36] <lmayopleasehelpijustwannacuddl> Yes, the Java launcher
#346 [10:37] <BlueAgent> ??>> CrypticJokers account/challenge/reset
#347 [10:37] <BlueAgent> ??> CrypticJokers account/challenge/reset
#348 [10:37] <Absol> CrypticJokers: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#349 [10:37] <urielsalis> ??> lmayopleasehelpijustwannacuddl irc/nick
#350 [10:37] <Absol> lmayopleasehelpijustwannacuddl: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#351 [10:38] * lmayopleasehelpijustwannacuddl is now known as CatsAndBoots
#352 [10:38] <CatsAndBoots> There we go! Sorry for that
#353 [10:38] <CrypticJokers> Absol I tried to do that but it tells me i need to get my security questions to be able to log in and change my own security questions so im not sure what to do because i dont remember them
#354 [10:39] <CrypticJokers> Ah or not i guess it works now thanks
#355 [10:43] <BlueAgent> CatsAndBoots: Can you log in okay on the launcher? Maybe also send a picture of what the launcher looks like.
#356 [10:43] <CatsAndBoots> One moment~
#357 [10:45] * Porkyle [~Porkyle@37-33-28-28.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#358 [10:45] * Porkyle_ [~Porkyle@37-33-28-28.bb.dnainternet.fi] has joined #minecrafthelp
#359 [10:45] * Soosell [webchat@14-202-35-212.static.tpgi.com.au] has joined #minecrafthelp
#360 [10:46] <CatsAndBoots> Should I just send a "link version" of the image? Since it does not seem that I can send the picture itself as it is on here
#361 [10:46] <BlueAgent> CatsAndBoots: Are you on Windows/Mac/Linux?
#362 [10:46] <CatsAndBoots> Windows 10
#363 [10:46] * enkielOnIrc [webchat@ppp079166119086.access.hol.gr] has joined #minecrafthelp
#364 [10:46] <BlueAgent> Yeah, imgur.com is a good one to use.
#365 [10:47] <enkielOnIrc> Hey, I have lost my receipt for Minecraft. Can I have it reissued thru Mogang support?
#366 [10:47] <CatsAndBoots> ok one moment
#367 [10:47] <enkielOnIrc> **Mojang
#368 [10:48] * Porkyle [~Porkyle@37-33-59-218.bb.dnainternet.fi] has joined #minecrafthelp
#369 [10:48] <CatsAndBoots> https://imgur.com/a/9JmD4rY <== here
#370 [10:48] * Porkyle_ [~Porkyle@37-33-28-28.bb.dnainternet.fi] has quit. (Ping timeout: 189 seconds)
#371 [10:49] <Soosell> Hey, my account was hacked, the antagonist changed my username to poorly misspelled garbage.
#372 [10:50] <LucaTheGreat> my minecraft freezes when i go to load it up and if i can get onto the game it will crash and quit
#373 [10:50] <mattym> Soosell, Did you regain access to the account?
#374 [10:50] <Soosell> Yes, the password was not changed, just the username.
#375 [10:51] <mattym> Soosell, Ok, and?
#376 [10:52] <Soosell> My username is now :freeZdiamoid.
#377 [10:52] <BlueAgent> CatsAndBoots: Can you log in to minecraft on its website successfully?
#378 [10:52] <Soosell> I would like to fix this.
#379 [10:52] <enkielOnIrc> I don't think you can...
#380 [10:52] <mattym> Soosell, Wait however many days are left to change it back.
#381 [10:52] <enkielOnIrc> Only afer a month or so
#382 [10:52] * rayzeed [webchat@pool.115.95.teleline.hu] has joined #minecrafthelp
#383 [10:52] <rayzeed> Hey guys
#384 [10:52] <Soosell> Is this the only way?
#385 [10:52] <rayzeed> can someone help me?
#386 [10:52] <CatsAndBoots> No, it give me an error message, as stated above: "An error prevented your request from being processed. Please try again."
#387 [10:52] <enkielOnIrc> Yeah...
#388 [10:52] <mattym> Soosell, Yes, it is.
#389 [10:53] <mattym> ??> CatsAndBoots tools/hjt
#390 [10:53] <Absol> CatsAndBoots: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [10:53] <Absol> CatsAndBoots: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [10:53] <BlueAgent> CatsAndBoots: Is your minecraft account very recently purchased?
#393 [10:53] <Soosell> That's absolute garbage.
#394 [10:53] <mattym> enkielOnIrc, Mojang will not give you a new one, because you would need the old one to prove ownership.
#395 [10:53] <rayzeed> My minecraft is always crashing when i'm opening a world. I reinstalled my PC and i installed java and it wrote "Java (TM) P... whatever has not responding.." i deleted java now, and it's crashes too, my videocard up to date as well. what should i do?
#396 [10:54] <mattym> rayzeed, When does it crash/become-unresponsive ?
#397 [10:54] * Porkyle [~Porkyle@37-33-144-153.bb.dnainternet.fi] has joined #minecrafthelp
#398 [10:54] <rayzeed> i am creating a world
#399 [10:54] <rayzeed> and i saw a little frame of the world
#400 [10:54] <enkielOnIrc> mattym Great... and the old one was trashed. Jesus this is gonna be fun 😅
#401 [10:54] <rayzeed> and its crashes
#402 [10:54] <mattym> ??> rayzeed launcher/log
#403 [10:54] <Absol> rayzeed: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#404 [10:55] <rayzeed> i am going to give a pastebin wait
#405 [10:55] <rayzeed> https://pastebin.com/R9x37TRX
#406 [10:55] <rayzeed> thats it
#407 [10:55] <rayzeed> i am using the new launcher of minecraft
#408 [10:55] <rayzeed> optifine 1.13.2
#409 [10:55] <mattym> rayzeed, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#410 [10:55] <rayzeed> i did it
#411 [10:55] <rayzeed> and it doesnt worked
#412 [10:56] <CatsAndBoots> https://paste.ubuntu.com/p/SCGfCsrvkW/
#413 [10:56] <CatsAndBoots> And no, it was purchased years ago
#414 [10:56] <mattym> rayzeed, Then the computer is too old to run the game properly.
#415 [10:56] <CatsAndBoots> I believe in 2015, but I am unsure
#416 [10:56] <mattym> CatsAndBoots, Turn off the VPN you are using.
#417 [10:56] <rayzeed> No its not, my video card and my processor is good for running this game
#418 [10:56] <rayzeed> I bought this game on dec 13 2018, and i was playing for a month
#419 [10:56] <rayzeed> i just reinstalled my pc
#420 [10:56] <CatsAndBoots> Ohk so it's vpn
#421 [10:57] <mattym> rayzeed, If you get the error you do, and the fix I stated does not work, the hardware is too old.
#422 [10:57] <CatsAndBoots> let me see
#423 [10:57] <rayzeed> and what should i do now?
#424 [10:57] <mattym> ??> rayzeed win/dxdiag
#425 [10:57] <Absol> rayzeed: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#426 [10:58] <rayzeed> oh okay wait a minute
#427 [10:58] <CatsAndBoots> All right, I think I have uninstalled the VPN. I will test and see. BRB
#428 [10:59] <rayzeed> https://paste.ubuntu.com/p/kxM6NMJQjb/
#429 [11:00] <rayzeed> thats it
#430 [11:00] * Porkyle [~Porkyle@37-33-144-153.bb.dnainternet.fi] has quit. (Ping timeout: 198 seconds)
#431 [11:03] * Porkyle [~Porkyle@37-33-145-208.bb.dnainternet.fi] has joined #minecrafthelp
#432 [11:04] * STP [webchat@cpe-76-185-2-205.tx.res.rr.com] has joined #minecrafthelp
#433 [11:04] * STP [webchat@cpe-76-185-2-205.tx.res.rr.com] has joined #minecrafthelp
#434 [11:04] * enkielOnIrc [webchat@ppp079166119086.access.hol.gr] has left #minecrafthelp
#435 [11:04] <rayzeed> wait minecraft is working now
#436 [11:04] <rayzeed> i dont know how but it's working
#437 [11:05] <rayzeed> i didn't do anything xD
#438 [11:05] <mattym> rayzeed, Are you sure you properly checked after turning the VBO setting off?
#439 [11:05] <rayzeed> vbo's off when i was crashing
#440 [11:05] * Tantumance [webchat@37-228-145-59.access.hh.german-local.net] has joined #minecrafthelp
#441 [11:05] <rayzeed> and it is off right now
#442 [11:05] <rayzeed> and it is working
#443 [11:06] <Tantumance> Hello, can you help with login issues?
#444 [11:06] <mattym> Tantumance, Explain the issue.
#445 [11:07] <Tantumance> i have forgotton my login information, and think the email adress is closed for the account
#446 [11:07] * kyle [webchat@d28-23-96-244.dim.wideopenwest.com] has joined #minecrafthelp
#447 [11:08] * kyle [webchat@d28-23-96-244.dim.wideopenwest.com] has quit. (Client Quit)
#448 [11:08] <mattym> ??> Tantumance account/send-email
#449 [11:08] <Absol> Tantumance: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#450 [11:08] <Absol> Tantumance: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#451 [11:08] <Tantumance> thx
#452 [11:09] <rayzeed> why is a black screen in the advancements?
#453 [11:09] <rayzeed> "There doesn't seem to be anything here..."
#454 [11:10] * Panda [webchat@c-71-227-31-27.hsd1.mi.comcast.net] has joined #minecrafthelp
#455 [11:10] <mattym> rayzeed, The computer you have, is as I said too old. Do not expect everything to work.
#456 [11:10] <CatsAndBoots> Ok thank you for your help, I will go. I will have to wait a bit for my VPN, but thank you very much for your assistance! If there is anything I will come back. Have a nice day!
#457 [11:10] * CatsAndBoots [webchat@mail.77messages.com] has quit. (Quit: webchat.esper.net)
#458 [11:10] <rayzeed> but its just advancements
#459 [11:10] <rayzeed> ingame
#460 [11:11] <rayzeed> it was working perfectly 1 month ago and my pc isn't changed
#461 [11:11] <LucaTheGreat> my minecraft freezes when i go to load it up and if i can get onto the game it will crash and quit
#462 [11:11] <rayzeed> days ago*
#463 [11:11] <rayzeed> because i reinstalled yesterday
#464 [11:11] <rayzeed> and i was playing minecraft 2 days ago
#465 [11:11] <rayzeed> it was working perfectly
#466 [11:12] <mattym> ??> LucaTheGreat launcher/log
#467 [11:12] <Absol> LucaTheGreat: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#468 [11:12] * thelounge99 [webchat@92.96.44.45] has joined #minecrafthelp
#469 [11:12] * Espercorn kicked thelounge99 from #minecrafthelp (Reason: helounge99 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#470 [11:12] * mon [webchat@71-36-121-103.ptld.qwest.net] has joined #minecrafthelp
#471 [11:12] <STP> I'm having issues accessing my sons minecraft account on mojang. He can login and play the game but I don't think I ever setup an email address for his account which is causing a problem because we cannot login to change his skin anymore. If I did I cannot remember the email address because we set this up roughly 6 or 7 years ago. I tried migrating
#472 [11:12] <STP> the account last night but it requires an email address. I don't think there is one.
#473 [11:12] <mattym> rayzeed, And its not now... and the dxdiag shows why.
#474 [11:13] <rayzeed> and why
#475 [11:13] <Panda> The original email I used for my account dose not exist anymore, and to change it I need to answer the security questions which I have no idea what the answers are. Is there a way to fix my issue?
#476 [11:13] * Porkyle_ [~Porkyle@188-67-118-137.bb.dnainternet.fi] has joined #minecrafthelp
#477 [11:13] <mattym> ??> STP account/send-email
#478 [11:13] <Absol> STP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#479 [11:13] <Absol> STP: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#480 [11:13] <rayzeed> ...
#481 [11:13] * rayzeed [webchat@pool.115.95.teleline.hu] has quit. (Quit: webchat.esper.net)
#482 [11:13] <mattym> Panda, Follow the same instructions Absol just gave STP
#483 [11:13] * Porkyle [~Porkyle@37-33-145-208.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#484 [11:13] <STP> Thanks
#485 [11:14] <Panda> Thank you
#486 [11:14] * Panda [webchat@c-71-227-31-27.hsd1.mi.comcast.net] has quit. (Client Quit)
#487 [11:14] * Panda [webchat@c-71-227-31-27.hsd1.mi.comcast.net] has quit. (Client Quit)
#488 [11:14] * STP [webchat@cpe-76-185-2-205.tx.res.rr.com] has left #minecrafthelp
#489 [11:18] <LucaTheGreat> ive got the url that i needed to get. who do i need to give it to
#490 [11:18] <LucaTheGreat> or do i just paste it in here
#491 [11:18] * ash [webchat@weston-69.65.94.62.myacc.net] has joined #minecrafthelp
#492 [11:19] <mattym> just paste it here
#493 [11:19] <ash> Hey, Its been a long time since ive played and now I cannont log into my account, any ideas?
#494 [11:19] <LucaTheGreat> https://paste.ubuntu.com/p/TMsRMS9fYr/
#495 [11:19] <mattym> ash, What happens when you try?
#496 [11:19] <mattym> ??> LucaTheGreat tools/hjt
#497 [11:19] <Absol> LucaTheGreat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#498 [11:19] <Absol> LucaTheGreat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#499 [11:20] <ash> It tells me its the wrong username or password
#500 [11:20] <mattym> ash, Have you tried requesting a password reset?
#501 [11:20] * Porkyle_ [~Porkyle@188-67-118-137.bb.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#502 [11:20] <ash> Could It be since its not a mojang account? Its from way before they had that setup
#503 [11:21] <mattym> ash, Where are you trying to log in?
#504 [11:22] <ash> matt, Yes I have, I dont get an email
#505 [11:22] <ash> Through the minecraft launcher and the cite, neither working
#506 [11:22] * MarlonHdz [webchat@190.211.118.26] has joined #minecrafthelp
#507 [11:22] * mon [webchat@71-36-121-103.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#508 [11:22] <mattym> ash, If its unmigrated, thats expected. And if its not working on the launcher, you will need to contact Mojang.
#509 [11:22] <mattym> ??> ash account/send-email
#510 [11:22] <Absol> ash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [11:22] <Absol> ash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#512 [11:23] <MarlonHdz> ¿Alguien habla español?
#513 [11:23] <MarlonHdz> Necesito ayuda.
#514 [11:23] * Porkyle [~Porkyle@37-33-63-112.bb.dnainternet.fi] has joined #minecrafthelp
#515 [11:23] <LucaTheGreat> https://paste.ubuntu.com/p/Xgt2KVyhY2/
#516 [11:23] <urielsalis> MarlonHdz, we try speaking spanish here
#517 [11:23] <urielsalis> english*
#518 [11:23] * rayzeed [webchat@pool.115.95.teleline.hu] has joined #minecrafthelp
#519 [11:24] <rayzeed> hey i am back
#520 [11:24] <ash> Ty for the help, I shot them an email on it already
#521 [11:24] <MarlonHdz> Ok, in english. I need help.
#522 [11:24] <urielsalis> MarlonHdz, with?
#523 [11:24] * doug [webchat@mta-107-13-180-28.nc.rr.com] has joined #minecrafthelp
#524 [11:24] <doug> netty issues help pls
#525 [11:24] <urielsalis> doug, what is the full error?
#526 [11:25] * rayzeed [webchat@pool.115.95.teleline.hu] has quit. (Client Quit)
#527 [11:25] <MarlonHdz> i have problems whit my account
#528 [11:25] <mattym> ??> LucaTheGreat av/adwcleaner
#529 [11:25] <Absol> LucaTheGreat: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#530 [11:25] <Absol> LucaTheGreat: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#531 [11:25] <doug> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#532 [11:26] <urielsalis> MarlonHdz, what problem?
#533 [11:26] <urielsalis> doug, to what server?
#534 [11:26] * Porkyle [~Porkyle@37-33-63-112.bb.dnainternet.fi] has quit. (Ping timeout: 180 seconds)
#535 [11:26] <doug> I tried to create my own for some friends
#536 [11:26] <doug> we were able to connect lasst night but cannot now
#537 [11:27] <MarlonHdz> Wrong email or password
#538 [11:27] * LucaTheGreat [webchat@cpc77371-stav19-2-0-cust844.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#539 [11:27] * Stoffeeee [webchat@c-26fddb54.01-370-6d6c6d5.bbcust.telenor.se] has joined #minecrafthelp
#540 [11:27] <urielsalis> doug, your IP might have changed
#541 [11:27] <urielsalis> doug, same as your private IP
#542 [11:27] <urielsalis> MarlonHdz, and have you tried resetting the password?
#543 [11:27] * Stoffeeee [webchat@c-26fddb54.01-370-6d6c6d5.bbcust.telenor.se] has quit. (Client Quit)
#544 [11:28] <doug> Ooooh the public IP. I did not check that
#545 [11:28] <MarlonHdz> Of course, but the mail does not arrive
#546 [11:28] <urielsalis> !mcping 107.13.180.28
#547 [11:28] <Absol> urielsalis: The server is running 1.13.2, has 0 players, replied in 122.716 ms
#548 [11:28] <urielsalis> doug, looks like its 107.13.180.28 now
#549 [11:28] <urielsalis> ??> MarlonHdz account/send-email
#550 [11:28] <Absol> MarlonHdz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#551 [11:28] <Absol> MarlonHdz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#552 [11:30] <doug> urielsalis, still getting the same io.netty error
#553 [11:31] <mattym> Are you getting it? Or othees getting it?
#554 [11:32] <doug> Yes others are getting it
#555 [11:32] <mattym> But are you getting the issue?
#556 [11:32] <MarlonHdz> thanks bro, I'll have to wait
#557 [11:32] <doug> Yes I'm getting it, I'm the host
#558 [11:33] <mattym> Are you on the same network as the server machine?
#559 [11:33] <doug> Yes
#560 [11:33] <doug> Oh well
#561 [11:33] * doug [webchat@mta-107-13-180-28.nc.rr.com] has quit. (Quit: webchat.esper.net)
#562 [11:33] <mattym> Are you able to connect with the local/internal IP of the server machine?
#563 [11:34] * MarlonHdz [webchat@190.211.118.26] has quit. (Quit: webchat.esper.net)
#564 [11:35] * Porkyle [~Porkyle@37-33-0-245.bb.dnainternet.fi] has joined #minecrafthelp
#565 [11:38] * LucaTheGreat [webchat@cpc77371-stav19-2-0-cust844.17-3.cable.virginm.net] has joined #minecrafthelp
#566 [11:38] <LucaTheGreat> hi im back what do i need to do now
#567 [11:38] <mattym> LucaTheGreat, Check the game again.
#568 [11:40] <LucaTheGreat> it still says not responding when the mojang screen pops up
#569 [11:40] <mattym> LucaTheGreat, Give it a moment
#570 [11:41] <LucaTheGreat> its worked but it might freeze when im playing so ill say if it has
#571 [11:41] <LucaTheGreat> but thank you
#572 [11:41] * ash [webchat@weston-69.65.94.62.myacc.net] has quit. (Quit: webchat.esper.net)
#573 [11:45] <LucaTheGreat> i tried going into hypixel but the game froze and crashed
#574 [11:45] <mattym> LucaTheGreat, Can you get a new log for the crash.
#575 [11:46] <LucaTheGreat> ive got the log for the crash on my screen now
#576 [11:47] * BlueAgent [~BlueAgent@101.175.97.6] has quit. (Quit: Blooping Blueberries)
#577 [11:48] <mattym> LucaTheGreat, Get it via the paste system you used before
#578 [11:49] <LucaTheGreat> https://paste.ubuntu.com/p/XyXkkB9HZf/
#579 [11:51] <mattym> LucaTheGreat, Did it happen with any other server? Does it have an issue in Single Player?
#580 [11:52] * Letaut [webchat@109-201-185-116.mega.kg] has joined #minecrafthelp
#581 [11:52] <Letaut> Hello
#582 [11:52] <Letaut> Hello
#583 [11:53] * Letaut [webchat@109-201-185-116.mega.kg] has left #minecrafthelp
#584 [11:55] <LucaTheGreat> yeh my single player just crashed as well
#585 [11:56] <mattym> LucaTheGreat, Can you get a log from what happens in SP, it will usually have more useful info
#586 [11:56] <LucaTheGreat> there wasnt one
#587 [11:57] <mattym> LucaTheGreat, If the settings from before were unchanged, it should always show the log output
#588 [11:58] <LucaTheGreat> it just let me go into hypixel and now has crashed but it has come up with it saying 'minecraft has run out of memory'
#589 [12:07] <mattym> LucaTheGreat, I need the full log, from when it crashes on a single player world.
#590 [12:13] * asd [webchat@pool-96-232-40-30.nycmny.fios.verizon.net] has joined #minecrafthelp
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#592 [12:14] * AzureGaming [webchat@host81-152-157-211.range81-152.btcentralplus.com] has joined #minecrafthelp
#593 [12:14] <AzureGaming> Hello?
#594 [12:15] <AzureGaming> Uhh- i have a question
#595 [12:15] <AzureGaming> well, its my first time using minecraft realms and i have this message popping up and it wont let me use it
#596 [12:15] <AzureGaming> can anyone help?
#597 [12:19] * Jacob10015 [webchat@95.209.51.100.bredband.tre.se] has joined #minecrafthelp
#598 [12:20] <Jacob10015> Hi
#599 [12:20] * Jacob10015 [webchat@95.209.51.100.bredband.tre.se] has quit. (Client Quit)
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#601 [12:22] * maksmp [webchat@host-81-190-121-146.dynamic.mm.pl] has joined #minecrafthelp
#602 [12:22] <maksmp> hi
#603 [12:25] <maksmp> i got minecraft arond 2012 and forgot e-mail, what can i do now?
#604 [12:25] * Shane4 [webchat@63-230-72-76.clsp.qwest.net] has joined #minecrafthelp
#605 [12:25] * Koronotchi [webchat@178.62.50.42] has joined #minecrafthelp
#606 [12:26] <Shane4> Hi. My minecraft account was stolen I think, but i dont have the original email or payment it was set up with anymore, because i made the account in 2011. Is there any way to get my account back?
#607 [12:26] <Koronotchi> Hello! Can anyone help me with something? I am trying to login to Minecraft and it not letting me do so. I have tried going on to the account section on Mojang and I was unable to access it, can someone provide me with a solution to this?
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#615 [12:48] * yRodiPvP [webchat@179.185.182.103.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#616 [12:49] <yRodiPvP> hi
#617 [12:49] * yRodiPvP [webchat@179.185.182.103.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#618 [12:54] * Moribundo [webchat@2.155.27.24.dyn.user.ono.com] has joined #minecrafthelp
#619 [13:00] * daizai [webchat@d104-205-222-176.abhsia.telus.net] has joined #minecrafthelp
#620 [13:01] <daizai> Whenever i try and start the game, it crashes and says that 'The driver does not appear to support OpenGL'. Can anyone tell me what this means and how to fix it please?
#621 [13:02] <mattym> ??> daizai win/dxdiag
#622 [13:02] <Absol> daizai: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#623 [13:03] <daizai> okay, thank you.
#624 [13:03] * daizai [webchat@d104-205-222-176.abhsia.telus.net] has quit. (Client Quit)
#625 [13:04] <Moribundo> I cannot log on to the Minecraft launcher and the website of the Mojang. When I do it appears the message: "Error! Unknown e-mail address or password ". And when I give my mail to ask for a password reset tells me: "If There is a jangling account registered to [email] we have sent instructions for how to reset your password. Thanks! "Checking m
#626 [13:04] <Moribundo> y email does not display any reset messages. It's like someone changed my email. All this has happened right after I changed my nickname. Please, I need to get my account back. I've been playing for many years and I'm afraid someone hacked my account.
#627 [13:05] * Moribundo [webchat@2.155.27.24.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#628 [13:05] * Moribundo [webchat@2.155.27.24.dyn.user.ono.com] has joined #minecrafthelp
#629 [13:08] * bucky [webchat@d104-205-222-176.abhsia.telus.net] has joined #minecrafthelp
#630 [13:10] <bucky> Hi there! So i've generated the dxdiag report and am following the instructions on this page -> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag to update my drivers so that my game stops crashing the second i open it. It says 'read on' at the bottom of the page, but I'm not seeing anywhere to continue. Can someone plea
#631 [13:10] <bucky> se direct me to what to do next? Thank you.
#632 [13:11] <mattym> bucky, We need the URL it directed you to make.
#633 [13:12] <bucky> the dxdiag report?
#634 [13:13] <mattym> Yes
#635 [13:13] <bucky> https://paste.ubuntu.com/p/BgxRcm3h4V/
#636 [13:13] * koopa [webchat@99-7-116-148.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#637 [13:13] <mattym> bucky, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#638 [13:13] <bucky> okay, thank you!
#639 [13:14] <koopa> It wont let medownload Minecraft says it cant save the download
#640 [13:15] <mattym> ??> koopa error/download
#641 [13:15] <Absol> koopa: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#642 [13:17] * Gioab4_PvP [webchat@b3d45af6.virtua.com.br] has joined #minecrafthelp
#643 [13:18] <Gioab4_PvP> Hello, I do not remember a security question of my account, I would like to enter it but it is not possible
#644 [13:19] * bucky [webchat@d104-205-222-176.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#645 [13:25] * koopa [webchat@99-7-116-148.lightspeed.milwwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#646 [13:32] * CWZ [webchat@chhmon1714w-lp140-02-69-158-115-173.dsl.bell.ca] has joined #minecrafthelp
#647 [13:34] <CWZ> i've lost access to my account as of yesterday, im positive the email conneected to it has been changed, as i am not getting any password recovery emails, i would appreceate any help
#648 [13:35] * Ash [webchat@c-24-19-76-115.hsd1.wa.comcast.net] has joined #minecrafthelp
#649 [13:37] <Ash> Hey so im having an issue with trying to get windows 10 edition of minecraft on my new laptop. i have tried to use the code from my old account i got in 2015, because it said you would use the old code from java to get minecraft windows 10 for free but it says my code has already been redeemed. I'm not sure if im just doing things wrong or if someo
#650 [13:37] <Ash> ne took my code. my father and i have been trying to find a way to fix it and we may not have the time or money to by minecraft again.
#651 [13:41] * bdavs19 [webchat@c-71-194-140-52.hsd1.il.comcast.net] has joined #minecrafthelp
#652 [13:43] <bdavs19> Are password reset emails not working? It has been almost a day since submitting.
#653 [13:44] <mattym> bdavs19, They should be working fine. Have you checked any spam/junk folders in your email?
#654 [13:44] <bdavs19> yup. checked everywhere and resubmitted this morning as well
#655 [13:45] <mattym> bdavs19, Are you sure you are sending it to the correct email?
#656 [13:45] <bdavs19> yep
#657 [13:45] <Ash> can someone help me?
#658 [13:46] <mattym> Ash, Do you mean you tried the code shown on account.mojang.com/me ?
#659 [13:46] <mattym> ??> bdavs19 account/send-email
#660 [13:46] <Absol> bdavs19: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#661 [13:46] <Absol> bdavs19: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#662 [13:47] <Ash> yes i have tried that code. thats the only one i could find
#663 [13:47] <bdavs19> Already did that too. They are 3 weeks back on answering according to the site, so I figured I'd check here too. Guess I'll just wait and play something else.
#664 [13:47] <mattym> Ash, You can try contacting Mojang support, but in most cases if the code was used, there is nothing they can do.
#665 [13:48] * YYUMM [webchat@c-24-12-110-102.hsd1.il.comcast.net] has joined #minecrafthelp
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#667 [13:52] <YYUMM> Hi Last time I logged out of a realm I was in motion on a rail cart now when I try to join again clicking on the realm does nothing (not sure if the 2 are related). tried logging in from other devices with the same results. any ideas?
#668 [13:52] <mattym> YYUMM, Are you the Realm owner?
#669 [13:53] <YYUMM> no
#670 [13:53] <mattym> YYUMM, You will need to contact the Owner to see if they can resolve the issue.
#671 [13:55] * s35400 [webchat@88.189.245.69] has joined #minecrafthelp
#672 [13:56] * s35400 [webchat@88.189.245.69] has quit. (Client Quit)
#673 [13:56] <YYUMM> thanks
#674 [14:09] * its_DODGER [webchat@81-1-163-184.broadband.progtech.ru] has joined #minecrafthelp
#675 [14:09] * elitejac [webchat@107-140-110-216.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#676 [14:10] <elitejac> hey i bought windows 10 version how do i get java version
#677 [14:10] <mattym> elitejac, Its a separate purcahse.
#678 [14:10] <elitejac> so i dont get a discount or anything?
#679 [14:10] <mattym> elitejac, No
#680 [14:11] <elitejac> have to pay for it all over agian?
#681 [14:11] <mattym> elitejac, Yes
#682 [14:11] <elitejac> damn
#683 [14:11] <elitejac> aight thx
#684 [14:11] <its_DODGER> Can't connect to my realm give me this error "io.netty.channel.abstractchannel$annotatedconnectexception" worked fie yesterday
#685 [14:11] * elitejac [webchat@107-140-110-216.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#686 [14:11] <mattym> its_DODGER, are you the Realm owner?
#687 [14:11] <its_DODGER> yes
#688 [14:12] <mattym> its_DODGER, Have you tried restarting it?
#689 [14:12] <its_DODGER> no how do i do it
#690 [14:13] <mattym> its_DODGER, There should be options to stop/start it wherever you control the Realm
#691 [14:15] <its_DODGER> i only see option to "close realm" in the settings
#692 [14:15] <its_DODGER> in that it
#693 [14:16] <mattym> its_DODGER, Yes, close/stop it. Wait a few moments, then turn it back on and try to enter it again.
#694 [14:16] * val [webchat@ip24-251-2-207.ph.ph.cox.net] has joined #minecrafthelp
#695 [14:17] <its_DODGER> Ok it worked thank you :D
#696 [14:17] <val> hi! i have minecraft master edition 2018 for the xbox one and the maps they have only show about 25 blockes around me and fills the entire map. i need the whole area map, not just a small portion of it...how can i get the large maps?
#697 [14:18] * its_DODGER [webchat@81-1-163-184.broadband.progtech.ru] has quit. (Quit: webchat.esper.net)
#698 [14:18] <mattym> val, You need to explore in order to fill ingame maps.
#699 [14:18] <val> i have but the mp never changes, the area around me fills the entire map
#700 [14:19] <val> this is also happening on my friends game as well, we have the same version. weve both played minecraft for years
#701 [14:20] <val> this happens on both the resource map and the empty map design
#702 [14:20] <mattym> val, Check the info here about making maps larger https://minecraft.gamepedia.com/Map
#703 [14:20] <val> do the maps stack? because if they dont then my entire inventory will be full of maps
#704 [14:20] <val> and thank you :)
#705 [14:27] * RLeifY [webchat@d199-126-113-58.abhsia.telus.net] has joined #minecrafthelp
#706 [14:29] <RLeifY> I messed up the account transfer and missed two letters in the email address, yet the information still went through. Any Suggestions on what to do?
#707 [14:29] * CWZ [webchat@chhmon1714w-lp140-02-69-158-115-173.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#708 [14:30] <mattym> ??> RLeifY account/send-email
#709 [14:30] <Absol> RLeifY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#710 [14:30] <Absol> RLeifY: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#711 [14:30] <RLeifY> Ok, thanks.
#712 [14:39] * Deli [webchat@d-146-168-153-21.cpe.metrocast.net] has joined #minecrafthelp
#713 [14:41] * Anna [anna@borealis.voxelstorm.com] has joined #minecrafthelp
#714 [14:43] <Deli> there was suspicious activity on my account, but I'm not getting the emails for reseting my password
#715 [14:44] <mattym> ??> Deli account/send-email
#716 [14:44] <Absol> Deli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#717 [14:44] <Absol> Deli: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#718 [14:46] * Pum [webchat@69.26.14.123.westriv.com] has joined #minecrafthelp
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#720 [14:51] * RLeifY [webchat@d199-126-113-58.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#721 [14:55] * Cls [webchat@a95-92-87-191.cpe.netcabo.pt] has joined #minecrafthelp
#722 [14:56] <Cls> Any admin from mojang or minecraft to help me pls.
#723 [14:58] * Necromancer [webchat@199.68.53.134.static.fybercom.net] has joined #minecrafthelp
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#725 [15:03] <Necromancer> I want to download Minecraft again because I switch computers, I haven't backed up my save, and I haven't played since the ender dragon just got introduced to Minecraft. It is only giving me the beta version when I tried to downloading it.
#726 [15:04] <mattym> Necromancer, Do you mean Demo?
#727 [15:04] <Necromancer> How do I download the full version of Minecraft?
#728 [15:04] <mattym> Necromancer, Do you mean Demo?
#729 [15:04] <Necromancer> I would try to download it on the website but it is only giving the demo version.
#730 [15:05] <mattym> Necromancer, If it only gives you access to the demo version, it means you are not logging in with an account that owns the game.
#731 [15:06] * FqnceG [webchat@213.5.125.35] has joined #minecrafthelp
#732 [15:06] <FqnceG> Can i return my account?
#733 [15:06] <Necromancer> I was logged in to my account when I attempted the download, and I also converted my old account into the new Microsoft account.
#734 [15:06] <FqnceG> waht
#735 [15:06] <FqnceG> what
#736 [15:07] <Necromancer> There is multiple people here man do't worry.
#737 [15:07] * Ure [webchat@c-73-90-179-120.hsd1.ca.comcast.net] has joined #minecrafthelp
#738 [15:07] <Ure> I have trouble logging onto minecraft.
#739 [15:08] <FqnceG> yes
#740 [15:08] <FqnceG> my acc hacked
#741 [15:10] * Ure [webchat@c-73-90-179-120.hsd1.ca.comcast.net] has quit. (Client Quit)
#742 [15:10] * Necromancer [webchat@199.68.53.134.static.fybercom.net] has quit. (Quit: webchat.esper.net)
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#744 [15:11] * Nick1020 [webchat@cpe-173-173-204-8.rgv.res.rr.com] has joined #minecrafthelp
#745 [15:13] <Necromancer> How to get the full version of Minecraft and not the beta while logged into my account?
#746 [15:13] <Necromancer> Hello?
#747 [15:14] <mattym> Necromancer, Log into the correct account. As I already stated, if it only shows the Demo version, then you are logging into an account that has not purchased the game.
#748 [15:15] <Necromancer> But I have purchased the game though.
#749 [15:15] <mattym> Necromancer, Make sure you are logging in with the correct account details.
#750 [15:15] <Necromancer> is there a purchased delay to Minecraft?
#751 [15:15] <Necromancer> yes
#752 [15:16] <mattym> Necromancer, If its only showing the demo, you are not using the correct info, bottom line.
#753 [15:18] * Necromancer [webchat@199.68.53.134.static.fybercom.net] has quit. (Quit: webchat.esper.net)
#754 [15:19] * DEA7HREAPER11 [webchat@69.110.139.74] has joined #minecrafthelp
#755 [15:22] <DEA7HREAPER11> Any reason why my minecraft launcher opens up but when I launch the game it never loads into the starting menu? I have uninstalled and reinstalled; minecraft, drivers, and java (just in case).
#756 [15:22] <mattym> DEA7HREAPER11, Does it give you any error messages or similar info when you try to start it?
#757 [15:23] <DEA7HREAPER11> no it is an infinit loading screen and I have to close it with task
#758 [15:24] <mattym> ??> DEA7HREAPER11 tools/hjt
#759 [15:24] <Absol> DEA7HREAPER11: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#760 [15:24] <Absol> DEA7HREAPER11: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#761 [15:25] <DEA7HREAPER11> https://paste.ubuntu.com/p/J9mBzcWMJf/
#762 [15:26] <DEA7HREAPER11> thats it right?
#763 [15:26] <mattym> ??> DEA7HREAPER11 av/adwcleaner
#764 [15:26] <Absol> DEA7HREAPER11: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#765 [15:26] <Absol> DEA7HREAPER11: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#766 [15:29] * DEA7HREAPER11 [webchat@69.110.139.74] has joined #minecrafthelp
#767 [15:29] <DEA7HREAPER11> ok im back
#768 [15:32] <DEA7HREAPER11> should I try to start hte game now
#769 [15:37] <DEA7HREAPER11> alright I launched the game and it works great. Thank you for the help, never thought it was a malware issue definitely brings up some concern on my laptop. thanks again
#770 [15:37] * raz [webchat@80-167-95-183-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#773 [15:39] <raz> Hello there! My friends and I have a server. We we're all playing on it when it suddenly disconnected everyone. We tried to restart it. Nothing happened.. On the hosting website, it says that the server is online and well running. However, none of us can connect to it. We all get the message "io.netty.channel.abstractchannel$annotatedconnectexcepti
#774 [15:39] <raz> on connection timed out no further"
#775 [15:40] <mattym> raz, Contact your host.
#776 [15:41] <raz> Alright, will do.
#777 [15:44] * raz [webchat@80-167-95-183-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#778 [15:49] * Nick1020 [webchat@cpe-173-173-204-8.rgv.res.rr.com] has quit. (Quit: webchat.esper.net)
#779 [15:50] * kybt [webchat@63.sub-174-209-14.myvzw.com] has joined #minecrafthelp
#780 [15:51] <kybt> Hello there
#781 [15:53] * Karlis [webchat@228-137-191-90.dyn.estpak.ee] has joined #minecrafthelp
#782 [15:57] <kybt> Hello there, for a while now I have been attempting to migrate my Minecraft premium account onto a Mojang account. However, the attempts have proven unsuccessful as I have forgotten the email address I used to create the account. Mojang's only other option I could find is to locate the transaction ID, which normally wouldn't be a problem. But the t
#783 [15:57] <kybt> ransaction ID is in the same email I used to create the Minecraft account. So the issue is I don't know how I'm supposed to find an email from almost 8 years ago in an email I don't even remember. Any help would be greatly appreciated, thank you.
#784 [15:59] * zenga123 [webchat@194.54.76.211] has joined #minecrafthelp
#785 [16:00] <zenga123> hello
#786 [16:00] <kybt> Hi
#787 [16:01] <zenga123> I bought this game today and can not play multiplayer you can help me treban that i could play thanks
#788 [16:03] * zenga1235 [webchat@194.54.76.211] has joined #minecrafthelp
#789 [16:05] * zenga1235 [webchat@194.54.76.211] has quit. (Client Quit)
#790 [16:06] <zenga123> I bought this game today and can not play multiplayer you can help me treban that i could play thanks
#791 [16:06] <kybt> Absol
#792 [16:07] * Karlis [webchat@228-137-191-90.dyn.estpak.ee] has quit. (Quit: webchat.esper.net)
#793 [16:08] * zenga1235 [webchat@194.54.76.211] has joined #minecrafthelp
#794 [16:08] <zenga1235> I bought this game today and can not play multiplayer you can help me treban that i could play thanks
#795 [16:08] * zenga1235 [webchat@194.54.76.211] has quit. (Client Quit)
#796 [16:09] * zenga123 [webchat@194.54.76.211] has joined #minecrafthelp
#797 [16:10] <zenga123> I bought this game today and can not play multiplayer you can help me treban that i could play thanks
#798 [16:10] <urielsalis> zenga123, stop leaving and rejoiningh
#799 [16:10] <urielsalis> zenga123, what happens when you try?
#800 [16:12] <zenga123> I do not have a server in the multiplayer list
#801 [16:12] <urielsalis> zenga123, you have to add servers you want to play in
#802 [16:13] <zenga123> so whoever I add, I have no address
#803 [16:14] <urielsalis> zenga123, what do you mean?
#804 [16:15] <zenga123> but I do not have any servers in the list how to add them
#805 [16:16] <urielsalis> zenga123, https://help.mojang.com/customer/en/portal/articles/429052-how-do-i-play-multiplayer-\
#806 [16:17] <zenga123> when multiplayer share no one's server
#807 [16:19] <zenga123> hello are you here from minecraft to help someone or not
#808 [16:19] <urielsalis> ?? info/volunteer
#809 [16:19] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#810 [16:20] <kybt> Absol, I need help
#811 [16:20] <urielsalis> ??> kybt account/trans-id
#812 [16:20] <Absol> kybt: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#813 [16:20] <zenga123> how is this when I open a multiplayer and it is empty there are no servers
#814 [16:21] <kybt> I have tried all of those steps and none of them have worked
#815 [16:21] <urielsalis> zenga123, there arent any servers by default. You have to add them manually. You can find some in https://www.minecraftforum.net/forums/servers-java-edition/pc-servers
#816 [16:21] <urielsalis> kybt, email them anyway and ask for alternative ways of verification
#817 [16:22] <kybt> I've emailed them several times and they have never responded.
#818 [16:22] <kybt> But I'll try again.
#819 [16:22] <urielsalis> kybt, dont
#820 [16:22] <urielsalis> kybt, they have quite a backlog right now due to the holidays
#821 [16:22] <kybt> Ok.
#822 [16:22] <urielsalis> kybt, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#823 [16:23] <kybt> Although, I have emailed them months before the holidays and they still haven't responded.
#824 [16:23] <kybt> Anyways, thank you for the help.
#825 [16:24] * CatsAndBoots [webchat@mail.77messages.com] has joined #minecrafthelp
#826 [16:24] * kybt [webchat@63.sub-174-209-14.myvzw.com] has quit. (Quit: webchat.esper.net)
#827 [16:24] <zenga123> when i open a multiplayer i should have the servers themselves added or i have to search myself
#828 [16:25] <urielsalis> zenga123, when you open multiplayer, you have to add the server you want to play in
#829 [16:26] * Sabo [webchat@x5f70033f.dyn.telefonica.de] has joined #minecrafthelp
#830 [16:26] <zenga123> but I have no address from any one to find
#831 [16:26] <urielsalis> zenga123, you can find some in https://www.minecraftforum.net/forums/servers-java-edition/pc-servers
#832 [16:26] * Sabo [webchat@x5f70033f.dyn.telefonica.de] has quit. (Client Quit)
#833 [16:30] * tehsawah [webchat@24.148.44.236] has joined #minecrafthelp
#834 [16:30] <tehsawah> omg this is irc
#835 [16:30] <urielsalis> tehsawah, it is
#836 [16:30] <tehsawah> i haven't seen irc since i was in like middle school
#837 [16:30] <urielsalis> :P
#838 [16:31] * Adam [webchat@pool-100-38-167-87.nycmny.fios.verizon.net] has joined #minecrafthelp
#839 [16:31] <tehsawah> does anyone know anything about getting hacked?
#840 [16:31] <urielsalis> ??> tehsawah account//hacked
#841 [16:31] <urielsalis> ??> tehsawah account/hacked
#842 [16:31] <Absol> tehsawah: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#843 [16:31] * Adam [webchat@pool-100-38-167-87.nycmny.fios.verizon.net] has quit. (Client Quit)
#844 [16:31] <tehsawah> my password stopped working and someone started using them on relamed
#845 [16:31] <Absol> tehsawah: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#846 [16:31] <tehsawah> that doesn't help, unfortunately
#847 [16:31] <urielsalis> tehsawah, you receive password reset emails?
#848 [16:31] <tehsawah> the acct is 12 years old, i couldn't trace back transactions
#849 [16:32] <tehsawah> prior issue was my ex boyfriend "did me a favor" and reigstered the shit
#850 [16:32] <Absol> tehsawah: Please keep it civil
#851 [16:32] <tehsawah> sorry
#852 [16:32] <urielsalis> tehsawah, email them anyway asking for alternate ways of verification
#853 [16:32] * GinsengFpx [webchat@047-013-243-144.res.spectrum.com] has joined #minecrafthelp
#854 [16:32] <urielsalis> ??> tehsawah account/send-email
#855 [16:32] <Absol> tehsawah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#856 [16:32] <Absol> tehsawah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#857 [16:32] <tehsawah> I emailed them about it on 1/13
#858 [16:32] <urielsalis> tehsawah, as you see in the second link, they are currently handling cases of 12/30
#859 [16:32] <tehsawah> i also went through the article
#860 [16:32] <tehsawah> ahh
#861 [16:33] <tehsawah> about resetting
#862 [16:33] <tehsawah> but some dork has totally started using my account around christmas https://minecraft-statistic.net/en/player/tehsawah.html
#863 [16:33] <tehsawah> his taste in skins is abysmal
#864 [16:33] <urielsalis> tehsawah, yeah, only Mojang can help you with that
#865 [16:34] <tehsawah> also thanks for the assistance, i think i'm also here to just in general complain about how stupid it is
#866 [16:35] <tehsawah> so what else goes on around here besides linking people articles
#867 [16:35] <urielsalis> tehsawah, common issues like yours we have the auto messages ready :P
#868 [16:35] <CatsAndBoots> Hello! I am writing back on here. What I need help with is: I have been getting errors, regarding me logging into my account. Just in case, I don't know if it was relevant, but my account before was weird. When I tried logging in, Microsoft-wise, it wanted me to pay some fee or something out of nowhere. Because of that, I just left my account for a
#869 [16:35] <CatsAndBoots> while. Some time after, A.K.A. today, I was able to access it. Apparently, it said I was "unbanned"? I don't know if a glitch or something happened, but I only used this account for Minecraft. I did not install anything, I just played full vanilla, and was just chilling. I am not one to break rules. It only seems after then I was having this error
#870 [16:35] <CatsAndBoots> . I am using hard wired ethernet gigabit, just in case if this has to do with this. Just last year I was able to play Minecraft, without any of the following errors: (on browser) "An error prevented your request from being processed. Please try again". (On launcher) "Could not connect to server". I was also told to switch off my VPN. I have done th
#871 [16:35] <CatsAndBoots> at, and I completely checked my whole PC, and went on different browsers, and such. I re-installed Minecraft, cleared my browser's cache, everything, but I still have the same problem. Thank you!
#872 [16:35] * Absol kicked CatsAndBoots from #minecrafthelp (Reason: atsAndBoots :Stop spamming)
#873 [16:35] <GinsengFpx> it's taking forever to like join someone's realm or even start the game at points, is there anything I can do to speed that up?
#874 [16:35] <urielsalis> tehsawah, we are more about tech support
#875 [16:36] <urielsalis> GinsengFpx, any mods or resource packs?
#876 [16:36] <mattym> CapFan67, Besed on the info shown when you entered, you have not turned off that VPN as directed.
#877 [16:36] <GinsengFpx> I have one, but it isn't on or anything. This happens in vanilla too
#878 [16:36] <urielsalis> mattym, he was kicked by absol :P
#879 [16:36] <urielsalis> GinsengFpx, how long does it take?
#880 [16:36] <tehsawah> that's pretty cool, the lead in link said you guys volunteer
#881 [16:37] <urielsalis> yeap
#882 [16:37] <GinsengFpx> Sometimes it doesn't
#883 [16:37] * Sabo [webchat@x5f70033f.dyn.telefonica.de] has joined #minecrafthelp
#884 [16:37] * Sabo [webchat@x5f70033f.dyn.telefonica.de] has quit. (Client Quit)
#885 [16:37] <GinsengFpx> it was almost instant to start the game
#886 [16:37] * CatsAndBoots [webchat@mail.77messages.com] has joined #minecrafthelp
#887 [16:37] <GinsengFpx> but if I try to join my friend, in realms, it just goes on forever
#888 [16:38] <mattym> CatsAndBoots, Besed on the info shown when you entered, you have not turned off that VPN as directed.
#889 [16:38] <CatsAndBoots> Hello! I am writing back on here. What I need help with is: I have been getting errors, regarding me logging into my account. Just in case, I don't know if it was relevant, but my account before was weird. When I tried logging in, Microsoft-wise, it wanted me to pay some fee or something out of nowhere. Because of that, I just left my account for a
#890 [16:38] <CatsAndBoots> while. Some time after, A.K.A. today, I was able to access it. Apparently, it said I was "unbanned"? I don't know if a glitch or something happened, but I only used this account for Minecraft. I did not install anything, I just played full vanilla, and was just chilling. I am not one to break rules. It only seems after then I was having this error
#891 [16:38] <CatsAndBoots> . I am using hard wired ethernet gigabit, just in case if this has to do with this.
#892 [16:38] <CatsAndBoots> Just last year I was able to play Minecraft, without any of the following errors: (on browser) "An error prevented your request from being processed. Please try again". (On launcher) "Could not connect to server". I was also told to switch off my VPN. I have done that, and I completely checked my whole PC, and went on different browsers, and such.
#893 [16:38] <CatsAndBoots> I re-installed Minecraft, cleared my browser's cache, everything, but I still have the same problem. Thank you!
#894 [16:38] <CatsAndBoots> really??
#895 [16:38] <CatsAndBoots> Weird.
#896 [16:38] <CatsAndBoots> Because, I searched through my whole PC
#897 [16:38] <mattym> CatsAndBoots, Uninstall the VPN software and restart the PC before trying again.
#898 [16:39] <urielsalis> GinsengFpx, are you in europe?
#899 [16:39] <CatsAndBoots> I uninstalled the Phantom VPN, restarted the pc as well
#900 [16:39] <GinsengFpx> Nah
#901 [16:39] <mattym> CatsAndBoots, Are you on a home internet connection?
#902 [16:39] <CatsAndBoots> I went to my computer's settings and switched off from there too
#903 [16:39] <CatsAndBoots> yes i am
#904 [16:39] * Diego [webchat@99-95-238-227.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#905 [16:39] <urielsalis> GinsengFpx, US?
#906 [16:40] <GinsengFpx> yep
#907 [16:40] <Diego> my minecraft is repeatedly crashing upon start up
#908 [16:40] <Diego> any way i can get some help?
#909 [16:40] <urielsalis> GinsengFpx, If I recall correctly, realm servers are in europe, so it might take a bit longer to connect
#910 [16:40] <urielsalis> ??> Diego launcher/log
#911 [16:40] <Absol> Diego: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#912 [16:40] <CatsAndBoots> I also used the "Hijack" program thing suggested from here, to see if I saw any "VPN" in the script, and I didn't find anything
#913 [16:40] <GinsengFpx> Oh aight
#914 [16:41] <mattym> CatsAndBoots, Something is still working as a VPN.
#915 [16:41] <CatsAndBoots> Hm
#916 [16:41] <CatsAndBoots> I don't know
#917 [16:41] <CatsAndBoots> What could be the other possible options?
#918 [16:41] <mattym> CatsAndBoots, If you removed the Avira one you mentioned, then its something we are not familiar with.
#919 [16:41] <Diego> where do i find my crash reports?
#920 [16:41] <CatsAndBoots> Hm
#921 [16:41] <CatsAndBoots> The thing is
#922 [16:41] <CatsAndBoots> I also have "Avast"
#923 [16:41] <CatsAndBoots> but I went on there
#924 [16:41] <CatsAndBoots> and there also wasn't any VPN on there
#925 [16:42] <mattym> ??> CatsAndBoots av/adwcleaner
#926 [16:42] <Absol> CatsAndBoots: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#927 [16:42] <Absol> CatsAndBoots: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#928 [16:42] <CatsAndBoots> Got it!
#929 [16:43] * steezel [webchat@cpe-172-119-250-193.socal.res.rr.com] has joined #minecrafthelp
#930 [16:43] <GinsengFpx> im letting to load, and now it isn't responding
#931 [16:44] <steezel> hi I forgot my security questions how do I put new ones?
#932 [16:45] <mattym> steezel, Do you still have access to the Email your account is linked to?
#933 [16:45] <steezel> yes
#934 [16:45] <mattym> ??> steezel account/challenge/reset
#935 [16:45] <Absol> steezel: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#936 [16:45] * AngelTrool [webchat@host-177-232-88-32.static.metrored.net.mx] has joined #minecrafthelp
#937 [16:45] <CatsAndBoots> Just in case if it's important, it only detected my Avira extensions, such as: "Avira SafeSearch Plus" and "Avira SafeSearch". There is no malware. Should I still clean and restart, nonetheless?
#938 [16:45] <mattym> CatsAndBoots, Yes
#939 [16:45] * zenga123 [webchat@194.54.76.211] has quit. (Quit: webchat.esper.net)
#940 [16:46] <CatsAndBoots> Ok!
#941 [16:46] * CatsAndBoots [webchat@mail.77messages.com] has quit. (Quit: webchat.esper.net)
#942 [16:46] <AngelTrool> my minecraft account will not let me sign in
#943 [16:46] <steezel> that's the same place it took me but it asked me again for the answer to the security questions
#944 [16:46] <urielsalis> Diego, you can follow the instructions absol gave you http://hopper.minecraft.net/help/guides/minecraft-logs/
#945 [16:46] * Forge [webchat@172-124-110-115.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#946 [16:46] <urielsalis> AngelTrool, what happens when you try?
#947 [16:46] <mattym> steezel, In that case you will need to contact Mojang.
#948 [16:46] <mattym> ??> steezel account/send-email
#949 [16:46] <Absol> steezel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#950 [16:46] <Absol> steezel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#951 [16:46] <Forge> The guy who just hacked my account is so smart, they hacked my mojang account changed the email to another one
#952 [16:47] <Forge> then made a new account under my email
#953 [16:47] <AngelTrool> me dice que el correo no funciona
#954 [16:47] <urielsalis> ??> Forge account/send-email
#955 [16:47] <Absol> Forge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#956 [16:47] <Absol> Forge: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#957 [16:47] <urielsalis> ??> AngelTrool account/migrate
#958 [16:47] <Absol> AngelTrool: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#959 [16:47] <urielsalis> AngelTrool, or if you get a invalid password message:
#960 [16:47] <Forge> I made the account in 2011 do I need transaction id to fix this?
#961 [16:47] <urielsalis> ??> AngelTrool account/send-email
#962 [16:47] <Absol> AngelTrool: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#963 [16:47] <Absol> AngelTrool: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#964 [16:47] <urielsalis> Forge, it will make it faster
#965 [16:48] <AngelTrool> hablan español?
#966 [16:48] <Forge> alright, my mom made it so i'll need her paypal info
#967 [16:48] * CatsAndBoots [webchat@mail.77messages.com] has joined #minecrafthelp
#968 [16:48] <tehsawah> oh hell yeah, i figured out what email my skrill acct was, that's progress
#969 [16:48] <CatsAndBoots> Ok I'm back
#970 [16:48] <tehsawah> i thought you were a bot
#971 [16:48] <AngelTrool> i?
#972 [16:48] <AngelTrool> hi?
#973 [16:49] <AngelTrool> How can I get my ID?
#974 [16:49] <CatsAndBoots> Just to confirm, am I with the same person here, or should I write everything again?
#975 [16:49] <mattym> CatsAndBoots, Based again on the network it shows yo connecting from, there is still something off with the settings.
#976 [16:49] <CatsAndBoots> I dont know
#977 [16:49] <CatsAndBoots> This is weird
#978 [16:49] * Diego [webchat@99-95-238-227.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#979 [16:50] <mattym> CatsAndBoots, Do you know who your ISP is?
#980 [16:50] <CatsAndBoots> I have restarted and such, but obviously I don't believe I have malware or viruses
#981 [16:50] <urielsalis> ??> AngelTrool account/trans-id
#982 [16:50] <Absol> AngelTrool: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#983 [16:50] <urielsalis> ??> tehsawah bot
#984 [16:50] <Absol> tehsawah: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#985 [16:50] <urielsalis> :P
#986 [16:50] <AngelTrool> How can I get my ID?
#987 [16:50] <urielsalis> AngelTrool, see the message Absol just sent you
#988 [16:50] <CatsAndBoots> Could you please give an example?
#989 [16:50] <mattym> CatsAndBoots, What company do you pay for Internet service?
#990 [16:50] <CatsAndBoots> Melita
#991 [16:51] * steezel [webchat@cpe-172-119-250-193.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#992 [16:51] <tehsawah> has there been a larger than average influx of hacked reports?
#993 [16:51] <tehsawah> seems like 3 since i joined lol
#994 [16:52] <mattym> CatsAndBoots, You may need to call them to make sure they are not using any 3rd party service that would change the way its connecting to the wider internet.
#995 [16:52] <CatsAndBoots> Oh my lord ;_;
#996 [16:52] <urielsalis> tehsawah, there was a pretty big password leak recently, probably automated
#997 [16:53] <AngelTrool> when I try to open my minecraft it tells me that the password and the mail is incorrect and I go to minecrfat.net has changed the password and it tells me that the mail is not registered and I am going to wet it to change it and it tells me that the account does not exist
#998 [16:53] <AngelTrool> what I do?
#999 [16:53] <mattym> AngelTrool, Use the info Absol has already given you.
#1000 [16:53] <CatsAndBoots> Well, they did partner with some company called "plume" from what i see
#1001 [16:53] <CatsAndBoots> brb
#1002 [16:54] <AngelTrool> Could you pass me the information that you gave me?
#1003 [16:54] <mattym> AngelTrool, Read back in the chat.
#1004 [16:54] <CatsAndBoots> I can't really call my parents to do it for me at the moment, since everyone's asleep
#1005 [16:54] <urielsalis> ??> AngelTrool account/trans-id
#1006 [16:54] <Absol> AngelTrool: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1007 [16:54] <urielsalis> ??> AngelTrool account/send-email
#1008 [16:54] <Absol> AngelTrool: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1009 [16:54] <CatsAndBoots> so I would have to do that tomorrow
#1010 [16:54] <Absol> AngelTrool: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1011 [16:55] <CatsAndBoots> So should I just log off for now, and do this tomorrow, or?
#1012 [16:55] <mattym> CatsAndBoots, Nothing else we can do for you.
#1013 [16:55] <tehsawah> urielsalis thanks
#1014 [16:56] <tehsawah> CatsAndBoots do what i'm doing: stalk your hacker
#1015 [16:56] <CatsAndBoots> Yikess
#1016 [16:56] <tehsawah> namemc.com
#1017 [16:56] <CatsAndBoots> You think a hacker is up to this?
#1018 [16:56] <tehsawah> mine definitely is
#1019 [16:56] <tehsawah> https://namemc.com/profile/assasinbr.1
#1020 [16:56] <AngelTrool> Thank you very much to all for the help, I sent the message to you, how can I take time to send me the mail?
#1021 [16:56] <CatsAndBoots> Hm
#1022 [16:56] <tehsawah> that account, went from "tehsawah" to a new name
#1023 [16:56] <tehsawah> it went from a girl avatar to a dude one
#1024 [16:56] <CatsAndBoots> I am unsure that it's a hacker though
#1025 [16:56] <tehsawah> in my instance, it is
#1026 [16:56] <CatsAndBoots> but it would explain the weird ban
#1027 [16:56] <CatsAndBoots> however
#1028 [16:56] <AngelTrool> Thank you very much to all for the help, I sent the message to you, how can I take time to send me the mail?
#1029 [16:57] <Forge> Hi, so question, a hacker changed my mojang email to another email, then created a new mojang account and registered it with my email
#1030 [16:57] * Kikster05 [webchat@modemcable114.173-81-70.mc.videotron.ca] has joined #minecrafthelp
#1031 [16:57] <Forge> can mojang fix that or?
#1032 [16:57] <CatsAndBoots> I tested out, using an alternative account (for testing purposes ONLY)
#1033 [16:57] <CatsAndBoots> and it still does the same
#1034 [16:57] <tehsawah> damn
#1035 [16:57] <mattym> Forge, Contact them as you were already told.
#1036 [16:57] <AngelTrool> V
#1037 [16:57] <CatsAndBoots> so i am unsure that the hacker had it done to my ACCOUNT
#1038 [16:57] <AngelTrool> Hi, so question, a hacker changed my mojang email to another email, then created a new mojang account and registered it with my email
#1039 [16:57] <tehsawah> check namemc.com Forge
#1040 [16:57] <CatsAndBoots> but as well
#1041 [16:57] <Forge> namemc is still the same
#1042 [16:57] <CatsAndBoots> even if it was done on our internet, (in my case, ethernet)
#1043 [16:57] <Forge> and hasnt changed
#1044 [16:57] <tehsawah> hm
#1045 [16:57] <CatsAndBoots> I believe my whole family would be affected
#1046 [16:58] <Forge> but they linked my email to a new paid mojang account
#1047 [16:58] <Kikster05> Hey, so I can't remember my password and the reset email never gets sent to me. I suspect it's because the email isn't verified, but in order to verify my email I need to log into my account, but I can't log in without a password. What on earth can I do
#1048 [16:58] <CatsAndBoots> which doesn't seem to be the case
#1049 [16:58] <Forge> does mojang have a phone number?
#1050 [16:58] <tehsawah> someone else mentioned a leak recently
#1051 [16:58] <CatsAndBoots> Maybe I seem to have some sort of bug?
#1052 [16:58] <mattym> CatsAndBoots, As I already explained its a network issue on your end.
#1053 [16:58] <AngelTrool> I already send mail to wet as they had told me, chant Timpo it takes to give me my account ???
#1054 [16:58] <mattym> Forge, No
#1055 [16:58] <CatsAndBoots> I see
#1056 [16:58] <tehsawah> like a password leak, maybe your account was one of the ones compromised
#1057 [16:58] <CatsAndBoots> All right
#1058 [16:58] <Forge> any info on that?
#1059 [16:58] <CatsAndBoots> So I guess I will have to wait for tomorrow
#1060 [16:58] <mattym> !ban AngelTrool STOP SPAMMING
#1061 [16:58] * Absol kicked AngelTrool from #minecrafthelp (Reason: ngelTrool :STOP SPAMMING)
#1062 [16:58] <tehsawah> i'm actually about to look it up
#1063 [16:58] <urielsalis> tehsawah, I meant from haveibeenpwned.com
#1064 [16:58] <CatsAndBoots> Thank you very much! I'll speak to you later
#1065 [16:58] <tehsawah> ohh, actually lemme check
#1066 [16:59] <urielsalis> tehsawah, not a Mojang leak, but several websites. If you reuse the password...
#1067 [16:59] <Forge> my password is unique
#1068 [16:59] <Forge> i use a password generator
#1069 [16:59] <Forge> its 100+ chars
#1070 [16:59] <Forge> looks like they social engineered mojang from the looks of it
#1071 [17:00] <mattym> Forge, That doesnt happen, unless they already had access to your email, and other records.
#1072 [17:00] <Forge> they didnt have access to my email
#1073 [17:00] <Forge> thats also unqique and under a phone number
#1074 [17:00] <Kikster05> Hey, so I can't remember my password and the reset email never gets sent to me. I suspect it's because the email isn't verified, but in order to verify my email I need to log into my account, but I can't log in without a password. What on earth can I do
#1075 [17:00] * Swisher [webchat@162.244.215.190] has joined #minecrafthelp
#1076 [17:00] <mattym> Forge, Bottom line, fill out the support ticket you were linked.
#1077 [17:00] <urielsalis> Forge, you never know
#1078 [17:00] <urielsalis> <mattym> Forge, Bottom line, fill out the support ticket you were linked.
#1079 [17:00] <Forge> I mean I would know because Microsoft shows IP's the account was ever logged in with
#1080 [17:00] <tehsawah> this is actually strange, but my haveibeenponed compromises don't link back to my mkinecraft acct
#1081 [17:00] <urielsalis> ??> Kikster05 account/send-email
#1082 [17:00] <Absol> Kikster05: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1083 [17:00] <Absol> Kikster05: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1084 [17:00] <tehsawah> which probably means it was the one with the same username..
#1085 [17:00] <Forge> and no other IPs besides mine show
#1086 [17:01] <Kikster05> The problem is I can't find my Transaction ID
#1087 [17:01] <Kikster05> I bought Minecraft a reeaally long time ago
#1088 [17:02] <urielsalis> Kikster05, email them without it asking for alternate verification methods
#1089 [17:02] <Kikster05> But I was able to get back on earlier in 2018, I encountered the same problem but I solved it without emailing anyone. I just don't remember how I did it
#1090 [17:02] <Kikster05> I remember getting somewhere where I could log in with my security questions, but I can't seem to get to that page anymore
#1091 [17:02] * GinsengFpx [webchat@047-013-243-144.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1092 [17:03] <mattym> Kikster05, If you are not currently getting the emails for resets, then you will need to contact Mojang.
#1093 [17:03] <Kikster05> Alright I'll wait for them to get back to me. Thanks
#1094 [17:03] * Kikster05 [webchat@modemcable114.173-81-70.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#1095 [17:04] <tehsawah> lolol i think i found the user that stole my acct's face
#1096 [17:04] * Swisher [webchat@162.244.215.190] has quit. (Client Quit)
#1097 [17:04] <tehsawah> it even looks similar to the newest skin, what a tool
#1098 [17:04] <tehsawah> HAHA i found his name
#1099 [17:09] <Forge> Okay so the hackers made a new mojang acc and linked it to my email
#1100 [17:09] <Forge> should I change the email on that new mojang acc
#1101 [17:09] <Forge> and click the dispute button
#1102 [17:09] <Forge> to try and switch my original account back
#1103 [17:09] <Forge> ?
#1104 [17:09] <mattym> Forge, No, just wait for Mojangs reply and let them sort it out.
#1105 [17:09] <Forge> How long does mojang take to reply to account related issues?
#1106 [17:10] <Forge> because im not going to take 3 weeks for them to get to this, i might as well try myself
#1107 [17:10] <mattym> Forge, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1108 [17:10] <Forge> why shouldnt i try myself to fix it?
#1109 [17:10] * Cetinash [webchat@5-14-137-132.residential.rdsnet.ro] has joined #minecrafthelp
#1110 [17:10] <Forge> i think if i just change the mojang account email they created
#1111 [17:10] <Forge> to a different email
#1112 [17:10] <tehsawah> if you're able to do it, try it
#1113 [17:10] <Forge> click the dispute button on the email sent for my original mojang account
#1114 [17:11] <Forge> it will give my original account back
#1115 [17:11] <Cetinash> I am not receiving any mails from mojang regarding my password reset, any ideas?
#1116 [17:11] <tehsawah> maybe?
#1117 [17:11] <mattym> Forge, Did you click the dispute link yet?
#1118 [17:11] <tehsawah> same cetinash, it's gone to someone else
#1119 [17:11] <Forge> if i click it it says an error occured
#1120 [17:11] <Forge> i think its because they linked a NEW mojang acc
#1121 [17:11] <Forge> to my email
#1122 [17:11] <mattym> Cetinash, Did you check any spam/junk folders?
#1123 [17:11] <tehsawah> in my instance, it looks like a 11 year old mexican kid
#1124 [17:11] <Cetinash> mattym yes, i did
#1125 [17:11] <mattym> Forge, If you get an error from the link, it will no longer work.
#1126 [17:11] <tehsawah> his name is felipe
#1127 [17:11] <tehsawah> he also likes rolblox
#1128 [17:12] <Cetinash> and i contacted support around 2 weeks, maybe a little more ago and also no response
#1129 [17:12] <mattym> !ban tehsawah You are not being in any way useful
#1130 [17:12] * Absol kicked tehsawah from #minecrafthelp (Reason: ehsawah :You are not being in any way useful)
#1131 [17:12] <Forge> are you sure? i mean the reason why its not working is because a mojang account is already linked
#1132 [17:12] <mattym> Cetinash, They are backlogged, you should expect something soon.
#1133 [17:12] <Cetinash> I know, i was asking if i can try anything else in the meantime
#1134 [17:12] <mattym> Forge, That has nothing to do with it.
#1135 [17:12] <Cetinash> i would've loved to play asap
#1136 [17:13] <mattym> Cetinash, Unfortunately if you are not getting the emails, all you can do is wait for them to fix it.
#1137 [17:13] <Cetinash> Okay, thanks for the support. Have a great day i suppose(if not night)
#1138 [17:15] * Cetinash [webchat@5-14-137-132.residential.rdsnet.ro] has quit. (Client Quit)
#1139 [17:21] <urielsalis> !KICK tehsawah You are not being in any way useful
#1140 [17:23] * ChalupaTroopa01 [webchat@76-245-64-206.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1141 [17:24] <ChalupaTroopa01> i have just purchased minecraft java edition for my windows PC, the launcher will not even start up
#1142 [17:25] <ChalupaTroopa01> the problem name is BEX
#1143 [17:25] <urielsalis> ??> ChalupaTroopa01 launcher/log
#1144 [17:25] <Absol> ChalupaTroopa01: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1145 [17:25] <ChalupaTroopa01> Absol i dont even make it that far
#1146 [17:26] * Lord_of_Life [~Lord@77.28.223.150] has quit. (Ping timeout: 189 seconds)
#1147 [17:26] * alex1 [webchat@c-68-39-145-175.hsd1.in.comcast.net] has joined #minecrafthelp
#1148 [17:26] <urielsalis> ChalupaTroopa01, hmm
#1149 [17:26] <mattym> ??> ChalupaTroopa01 paste
#1150 [17:26] <Absol> ChalupaTroopa01: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1151 [17:26] <mattym> ChalupaTroopa01, Copy the log/output/error it is giving you to the site Absol linekd
#1152 [17:26] * alex1 [webchat@c-68-39-145-175.hsd1.in.comcast.net] has quit. (Client Quit)
#1153 [17:26] * Lord_of_Life [~Lord@77.28.213.44] has joined #minecrafthelp
#1154 [17:26] <ChalupaTroopa01> https://paste.ubuntu.com/p/Xfg6XpFX5j/
#1155 [17:27] <mattym> ??> ChalupaTroopa01 tools/hjt
#1156 [17:27] <Absol> ChalupaTroopa01: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1157 [17:27] <Absol> ChalupaTroopa01: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1158 [17:28] * onefoot [webchat@cpe-67-248-252-130.nycap.res.rr.com] has joined #minecrafthelp
#1159 [17:29] <onefoot> hello?
#1160 [17:29] <ChalupaTroopa01> https://paste.ubuntu.com/p/xhHxttGFW4/
#1161 [17:29] <onefoot> im having a problem with my minecraft its stuck on the mojang screen
#1162 [17:29] <onefoot> cant find anything to fix it
#1163 [17:30] <onefoot> can anyone help?
#1164 [17:30] <mattym> ??> onefoot av/adwcleaner
#1165 [17:30] <Absol> onefoot: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1166 [17:30] <Absol> onefoot: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1167 [17:30] <urielsalis> ChalupaTroopa01, uninstall Akamai Net Session
#1168 [17:30] <onefoot> is it a virus?
#1169 [17:30] <mattym> ChalupaTroopa01, Uninstall Akamai Netsession from the computer, then restart it. After that, try reinstalling the launcher with a fresh download.
#1170 [17:32] * onefoot [webchat@cpe-67-248-252-130.nycap.res.rr.com] has quit. (Client Quit)
#1171 [17:32] <ChalupaTroopa01> okay be right back
#1172 [17:33] * ChalupaTroopa01 [webchat@76-245-64-206.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1173 [17:34] * Deli [webchat@d-146-168-153-21.cpe.metrocast.net] has quit. (Quit: webchat.esper.net)
#1174 [17:36] * ChalupaTroopa01 [webchat@76-245-64-206.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1175 [17:36] <ChalupaTroopa01> i am back, the same problem is still occuring
#1176 [17:37] <mattym> ChalupaTroopa01, Did you download the installer again and either reinstall or repair?
#1177 [17:40] <ChalupaTroopa01> yep
#1178 [17:40] <ChalupaTroopa01> the details and error message match exactly to what they were before
#1179 [17:41] <mattym> ChalupaTroopa01, Are they still showing up before the launcher windows starts at all?
#1180 [17:41] <ChalupaTroopa01> yes
#1181 [17:41] <mattym> ChalupaTroopa01, In your paste you mentioned another error showing up after you closed the first, can you write out the full message it shows
#1182 [17:42] <ChalupaTroopa01> The application was unable to start correctly (0xc0000005). Click OK to close the application>
#1183 [17:43] <mattym> ChalupaTroopa01, Please try the instructions related to Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#1184 [17:50] * ChalupaTroopa01 [webchat@76-245-64-206.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1185 [17:50] <ChalupaTroopa01> IT WORKED
#1186 [17:50] <ChalupaTroopa01> THANK YOU SO MUCH
#1187 [17:50] <mattym> ChalupaTroopa01, Enjoy
#1188 [17:51] <ChalupaTroopa01> i had no idea there was a list of incompatible programs
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#1190 [17:54] * id0ntkn0w [webchat@cpe-74-69-17-50.rochester.res.rr.com] has joined #minecrafthelp
#1191 [17:54] <id0ntkn0w> Hello
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#1193 [18:04] * Matus [webchat@cpe-186-18-34-140.telecentro-reversos.com.ar] has joined #minecrafthelp
#1194 [18:05] <Matus> Hello, im having a problem creating a minecraft server, 1.13.2 version exactly, my server.jar wont open or generate any files
#1195 [18:05] <mattym> Matus, Make sure you have a full and current version of Java installed on the computer.
#1196 [18:06] <Matus> i have already checked java
#1197 [18:06] <Matus> i have created a batch to launch it, nothing happened
#1198 [18:09] * tiff [webchat@ip174-69-202-29.lf.br.cox.net] has joined #minecrafthelp
#1199 [18:10] * tiff [webchat@ip174-69-202-29.lf.br.cox.net] has quit. (Client Quit)
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#1202 [18:17] <Matus> So java doesnt seems to be the problem as i have the latest java version, what could it be?
#1203 [18:17] <mattym> Matus, Do you get any info in the log when running the batch file?
#1204 [18:18] <Matus> no i dont get anything, no any kind of information
#1205 [18:19] <mattym> Matus, If you add a new line to the batch file with just the word pause
#1206 [18:19] <mattym> Matus, See if it shows any info when running it after
#1207 [18:19] <Matus> do i add the Word pause at the end?
#1208 [18:19] <mattym> Matus, As the last line in the file
#1209 [18:20] <Matus> This is my line, java -Xmx1024M -Xms1024M -jar minecraft_server.1.13.2.jar nogui , this would be the line you say right? : java -Xmx1024M -Xms1024M -jar minecraft_server.1.13.2.jar nogui pause
#1210 [18:21] <mattym> Matus, On a new line
#1211 [18:21] <Matus> done, it opens a cmd
#1212 [18:21] * Forge5 [webchat@172-124-110-115.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1213 [18:21] * Forge5 [webchat@172-124-110-115.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#1214 [18:22] <Matus> now what sould i do?
#1215 [18:22] <Forge> Hey so i talked about this issue before where someone switched my mojang account email to a new email, then made a new mojang account and linked it to my email
#1216 [18:22] <mattym> Matus, It should not leave it open and say what its trying to do, or the problems its having.
#1217 [18:22] <Forge> and how the dispute button doesnt work
#1218 [18:22] <mattym> now*
#1219 [18:22] <Forge> You guys said the dispute button would not work if I change the email off this fake account they made
#1220 [18:23] <Forge> however the dispute button says "Could not dispute change of e-mail address. Please try again, or visit our Support Center."
#1221 [18:23] <Forge> so are you 100% sure it would not work? it says try again
#1222 [18:23] <mattym> Forge, The dispute link is time gated. If it does not work, it means it was not used soon enough.
#1223 [18:24] <Matus> mattym, it doesnt say anything, its just says "press any key to continue" , no problem or trying to do something
#1224 [18:24] <Forge> Mattym but how could it work in the first place?
#1225 [18:24] <Forge> if they linked a new mojang account to this email
#1226 [18:24] <Forge> its only been 2 days since i got that email
#1227 [18:25] <mattym> Forge, It wouldn't make a difference. If they made a new account with your email, then the dispute link would have just put the game there.
#1228 [18:25] <mattym> Forge, If the link didn't work, then you need to contact Mojang as instructed.
#1229 [18:25] <Forge> they bought the game and a new minecraft account and linked it to this email
#1230 [18:25] <Forge> to steal my Forge account
#1231 [18:26] <mattym> Matus, It should still show the command from the batch file that it tried to run
#1232 [18:26] <Forge> so does it not make sense if i switch the email on this mojang account they created to another one
#1233 [18:26] <Forge> then click dispute it would work?
#1234 [18:26] <Forge> because I dont see how it could work in the first place if it already sees a mojang account associated with this email
#1235 [18:26] <Forge> its only been 2 days so i doubt the link just "expired"
#1236 [18:26] <Matus> mattym here is the error, i didnt see it Error: Unable to access jarfile minecraft_server.1.13.2.jar
#1237 [18:27] <mattym> Forge, It would revert the game license to the account with your email, regardless of who made that account.
#1238 [18:27] <Forge> but i would get my name back
#1239 [18:27] <Forge> so why does it matter?
#1240 [18:27] <Forge> cant hurt to try can it?
#1241 [18:28] <mattym> Forge, The point is, it would work as the accounts stand now.
#1242 [18:28] <Forge> I have my email
#1243 [18:28] <mattym> Forge, As it doesn't work, then nothing you change is going to make it work.
#1244 [18:28] <mattym> Forge, You just need to contact Mojang support as you have been told, repeatedly.
#1245 [18:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1246 [18:28] * HeyItsMeMaxFR [webchat@2.224.154.77.rev.sfr.net] has joined #minecrafthelp
#1247 [18:29] <HeyItsMeMaxFR> Hello
#1248 [18:29] <mattym> Matus, Did you rename the file you downloaded to minecraft_server.1.13.2.jar?
#1249 [18:29] <mattym> Matus, The command needs to match the file name.
#1250 [18:29] <HeyItsMeMaxFR> I just downloaded the game but can't load the new version
#1251 [18:29] <Matus> actually no, i mean the jar file was simply server.jar
#1252 [18:29] <mattym> HeyItsMeMaxFR, What happens when you try?
#1253 [18:30] <mattym> Matus, Change the batch file to match that.
#1254 [18:30] <HeyItsMeMaxFR> Mattym, it gives me an error and stops the loading screen
#1255 [18:30] <mattym> HeyItsMeMaxFR, What error?
#1256 [18:30] <HeyItsMeMaxFR> Can I paste it in here ?
#1257 [18:30] <mattym> HeyItsMeMaxFR, If its short, yes
#1258 [18:31] <HeyItsMeMaxFR> Hm, we'll see I guess
#1259 [18:31] <Matus> mattym i love you
#1260 [18:31] <Matus> thanks
#1261 [18:31] <HeyItsMeMaxFR> Impossible d'enregistrer le téléchargement. walk3.ogg
#1262 [18:31] <mattym> ??> HeyItsMeMaxFR error/download
#1263 [18:32] <Absol> HeyItsMeMaxFR: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1264 [18:32] <HeyItsMeMaxFR> Impossible to save, error thing
#1265 [18:37] * kiz [webchat@CPEf0f249a39883-CMf0f249a39880.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1266 [18:37] <kiz> How can I get Minecraft for Xbox One to be Windows 10 Minecraft?
#1267 [18:37] <kiz> I heard you can ^
#1268 [18:38] <mattym> kiz, You cannot.
#1269 [18:38] <kiz> oh
#1270 [18:38] <kiz> my friend told me he got a code because he purchased it prior
#1271 [18:38] <mattym> kiz, No such deal exists for what yo are trying to do.
#1272 [18:39] <kiz> oh
#1273 [18:39] <kiz> okaky
#1274 [18:39] <kiz> thanks anyway
#1275 [18:39] * kiz [webchat@CPEf0f249a39883-CMf0f249a39880.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1276 [18:39] <HeyItsMeMaxFR> Mattym Abso1 Thanks :)
#1277 [18:48] * Livy [webchat@pool-72-76-128-90.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1278 [18:52] <Livy> Hi! I'm trying to start a minecraft server but when my friends log in they are getting hit with " io.netty.channel.abstractchannel$annotatedconnectexception" I'm not very good with files and don't know how to fix it. I've tried turning off the firewall and nothing works. My server is currently in 1.12.2. Hope you can help.
#1279 [18:53] <mattym> Livy, Whats the full error they get?
#1280 [18:56] <Livy> io.netty.channel.AbstractChannel$annotatedConnectExpectation: Connection Timed Out:No further information:
#1281 [18:57] <mattym> Livy, Can you test your server IP/Address here https://dinnerbone.com/minecraft/tools/status/
#1282 [19:01] <Livy> I don't understand. I'm on the server but it says its not running.
#1283 [19:02] <mattym> Livy, Then you may not have set it up properly.
#1284 [19:02] <mattym> ??> Livy mp/server-setup
#1285 [19:02] <Absol> Livy: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1286 [19:03] <Livy> ok Thank you
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#1289 [19:43] * Cakeordeath10 [webchat@0540beda.skybroadband.com] has joined #minecrafthelp
#1290 [19:44] <Cakeordeath10> yo,wheres the code for minecraft when i migrate my account?
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#1292 [19:55] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1293 [20:00] * delaney [webchat@64-184-10-21.bb.hrtc.net] has joined #minecrafthelp
#1294 [20:03] <delaney> hi! i recently got a new computer and am trying to transfer my worlds. i followed the instructions on support and copied my saves file from my other computer onto the new one, but when i tried to connect it in the launch options it didn't work. support says that you need to add it to your existing saves folder but i don't think i have one (or i hav
#1295 [20:03] <delaney> e one and can't find it) because i just transferred the launcher onto my new computer. i am on a mac, if that helps. thank you!
#1296 [20:04] <mattym> delaney, Make sure you have at least run the game, and also just make 1 new world.
#1297 [20:04] <mattym> delaney, Doing so should insure all the folders are where they need to be, then you should be able to add the old worlds in properly
#1298 [20:05] <delaney> alright, i will try that out. thank you
#1299 [20:12] <delaney> i made a new world and it added it to the file of the old worlds but they still don't show up.
#1300 [20:33] * minecrafterhopeful [webchat@99-112-29-31.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#1301 [20:34] <minecrafterhopeful> I can't get the store to load on my imac to even be able to purchase Minecraft. Is it not compatible with an imac?
#1302 [20:35] <minecrafterhopeful> Anyone?
#1303 [20:53] * delaney [webchat@64-184-10-21.bb.hrtc.net] has quit. (Quit: webchat.esper.net)
#1304 [20:58] * IHaveAnAwfulName [webchat@ip68-3-81-50.ph.ph.cox.net] has joined #minecrafthelp
#1305 [20:58] <IHaveAnAwfulName> Why are you guys still on break?
#1306 [20:58] * Anthony [webchat@cpe-101-175-97-6.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#1307 [20:59] <IHaveAnAwfulName> How do I change my name"?
#1308 [20:59] <IHaveAnAwfulName> Without waiting 30 days.
#1309 [20:59] <IHaveAnAwfulName> Without waiting 30 days.
#1310 [20:59] * Anthony [webchat@cpe-101-175-97-6.wb04.wa.asp.telstra.net] has left #minecrafthelp
#1311 [21:00] <IHaveAnAwfulName> Hello?
#1312 [21:00] <IHaveAnAwfulName> Anyone here?
#1313 [21:00] <IHaveAnAwfulName> :/
#1314 [21:01] <IHaveAnAwfulName> Heeeelllllllllllloooooooooo????
#1315 [21:01] <IHaveAnAwfulName> I exist
#1316 [21:01] <IHaveAnAwfulName> lol
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#1318 [21:01] * minecrafthopeful [webchat@99-112-29-31.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#1319 [21:02] * Chezzar [webchat@149.28.168.84.vultr.com] has joined #minecrafthelp
#1320 [21:02] <minecrafthopeful> Can and IMAC download Minecraft from the website? I was having technical issues getting onto the website with the imac. On my pc I could get right on there.
#1321 [21:04] <Andrio> minecrafthopeful, what technical issues?
#1322 [21:06] <minecrafthopeful> When I log onto the Minecraft.net website and go to the store to download the game, it just says loading and never actually loads
#1323 [21:06] <Chezzar> Hi all, I want to report a minecraft server for breaking the EULA, but the google form doesn't allow me to elaborate on how it breaks the EULA. From a cursory look just at the shop it's not immediately obvious the EULA is being broken. What should I do? Also can someone take a look at the evidence I've collected and see if this is actually a case o
#1324 [21:06] <Chezzar> f the EULA being broken?
#1325 [21:06] * Ryanhat318 [webchat@ool-182d87a0.dyn.optonline.net] has joined #minecrafthelp
#1326 [21:06] <Andrio> minecrafthopeful, try https://minecraft.net/download
#1327 [21:07] <Andrio> Chezzar, what's going on there?
#1328 [21:07] <Chezzar> Well, essentially there's a hard currency shop, you can buy "cosmetic crate keys"
#1329 [21:07] <Ryanhat318> I already bought minecraft java edition, so i went to redeem my windows 10 version, and it says ive already redeemed it
#1330 [21:08] <Chezzar> These keys can be converted into "points"
#1331 [21:08] <Chezzar> ingame
#1332 [21:08] <Chezzar> and then used in the points store to purchase ingame items and commands etc
#1333 [21:09] <Chezzar> But the points store has a message right at the top that says that points cannot be purchased, and can only be obtained from voting and ingame leaderboards.
#1334 [21:09] <Ryanhat318> is there any way i can get my windows 10 version after ive already redeemed it, its not giving it to me in the microsoft store
#1335 [21:09] <Chezzar> But that's a lie.
#1336 [21:11] <Chezzar> From a cursory look at the hard currency shop it looks mostly okay, and only slightly infringing on the EULA. But it goes quite a bit deeper than that with the points system.
#1337 [21:11] <minecrafthopeful> Andrio, I went to Minecraft.net/downloads, the website reverted back to the original page. When I try to go to downloads, I get a "loading store" and one green square when I do this from my imac.
#1338 [21:12] <minecrafthopeful> When I do this from my pc it is fine and I can purchase the game, however I don't want to purchase the game for my pc, just for the mac
#1339 [21:13] <Ryanhat318> why doesnt the code that mojang gave me for windows 10 edition save to my windows profile?
#1340 [21:15] <Andrio> Chezzar, are those the only keys you can get?
#1341 [21:15] <Andrio> Ryanhat318, are you sure you're signed in to the store using the same Microsoft account you used to redeem the code?
#1342 [21:16] <Andrio> minecrafthopeful, try https://launcher.mojang.com/download/Minecraft.dmg
#1343 [21:16] <Chezzar> Well there are spawner keys, those give you random minecraft spawners.
#1344 [21:16] <Andrio> ok
#1345 [21:16] <Andrio> Chezzar, are you sure the cosmetic crate keys specifically can be converted into points? Perhaps they disallow it for those
#1346 [21:16] <Chezzar> You can get them both with points and hard currency. Thing is if I report it mojang might only notice the infringing items in the hard currency store, and think that the "cosmetic crate keys" are okay.
#1347 [21:17] <Chezzar> am I allowed to link stuff? But yes, I'm sure.
#1348 [21:17] <Andrio> And if not, that might be an oversight
#1349 [21:17] <Ryanhat318> Andrio i am postive, i dont know what other account I could've used
#1350 [21:17] <Andrio> sure
#1351 [21:17] <Chezzar> it's intentional 100%, there's an admin post saying so XD
#1352 [21:17] <Andrio> ok
#1353 [21:17] <Chezzar> https://www.performium.net/home/m/42383296/article/4845486/page/1
#1354 [21:18] <Andrio> Chezzar, see https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines?b_id=5408
#1355 [21:19] <Chezzar> Like I said above, I know about the google form, it's just that it doesn't let me give any extra information, like to explain that the cosmetic keys can be converted into points
#1356 [21:19] <Chezzar> Is it okay to email mojang about this instead of using the form?
#1357 [21:20] <Andrio> Chezzar, I don't think so
#1358 [21:20] <Andrio> hm
#1359 [21:20] <Chezzar> Darn. I'm pretty sure mojang will only notice the immediately infringing items in the hard currency shop then...
#1360 [21:20] <Andrio> Not entirely sure there.
#1361 [21:20] <Chezzar> The cosmetic crate keys are the only thing in the hard currency shop convertible into points
#1362 [21:21] <Andrio> Ryanhat318, you may need to get in touch with Microsoft about that
#1363 [21:22] <Ryanhat318> Andrio i checked my mom's account, i apparently redeemed it on her account
#1364 [21:22] <Ryanhat318> is there any way i can transfer the game?
#1365 [21:23] * _Hoi [webchat@210.221.255.94] has joined #minecrafthelp
#1366 [21:24] <Chezzar> The points system used to be fair on the server, you could only get it from playing the game. but now that you can get it from converting cosmetic keys they've removed quite a few of the ways of obtaining points in game. Maybe I'll try talk to the owners about it. I'm kinda worried about getting banned though. Maybe it's time I found a new server t
#1367 [21:24] <Chezzar> o play on. :/
#1368 [21:24] * Cole [webchat@c-98-211-126-160.hsd1.de.comcast.net] has joined #minecrafthelp
#1369 [21:25] <Andrio> Ah
#1370 [21:25] <Cole> hello
#1371 [21:25] <_Hoi> Help me.... Minecraft won't work. T-T
#1372 [21:25] <Ryanhat318> i guess ill have to play on my moms account
#1373 [21:25] <Andrio> Ryanhat318, contact Microsoft then: https://support.microsoft.com/en-us/contactus/
#1374 [21:25] <Andrio> Mm
#1375 [21:25] <Andrio> ?? ask
#1376 [21:25] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1377 [21:25] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1378 [21:26] <Cole> Does anyone know how to fix this error: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#1379 [21:26] <Cole> I tried googling it and a forum told me to come here
#1380 [21:26] <Andrio> Cole, what were you trying to do there?
#1381 [21:26] <Cole> ?
#1382 [21:27] <Andrio> Cole, what were you trying to do when you got that exception?
#1383 [21:27] <Cole> Join my friend's server
#1384 [21:27] <Cole> For some reason my computer won't let me join certain servers
#1385 [21:27] <Cole> Everyone but me can join it
#1386 [21:28] <Andrio> Cole, can you join mctest.ae97.net ?
#1387 [21:29] <Cole> Hold on let me get on 1.13
#1388 [21:30] <Cole> Yes I can join it Andrio
#1389 [21:33] <Chezzar> Alright thanks for your help Andrio, guess that confirms my suspicions then, and helped my resolve. I've archived the relevant pages just incase someone wants to report them in the future. Cross my fingers they'll care.
#1390 [21:33] * _Hoi [webchat@210.221.255.94] has quit. (Quit: webchat.esper.net)
#1391 [21:34] * minecrafthopeful [webchat@99-112-29-31.lightspeed.renonv.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1392 [21:35] <Andrio> hm
#1393 [21:35] <Andrio> Chezzar, no problem
#1394 [21:35] <Andrio> Cole, where's your friend's server?
#1395 [21:35] * Chezzar [webchat@149.28.168.84.vultr.com] has quit. (Quit: webchat.esper.net)
#1396 [21:35] * hazeldory [webchat@h229.14.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1397 [21:36] <Cole> What do you mean by where
#1398 [21:36] <Cole> Geology wise?
#1399 [21:37] <Cole> Geographic*
#1400 [21:38] <hazeldory> The gmail that was registered with my minecraft account was deleted and I was wondering if there is anyway to transfer it to my new gmail. I only know one of the security questions so i can't change my skin or name since it makes me input 3.
#1401 [21:38] <Andrio> ??> hazeldory accuont/send-email
#1402 [21:38] <Andrio> ??> hazeldory account/send-email
#1403 [21:38] <Absol> hazeldory: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1404 [21:38] <Absol> hazeldory: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1405 [21:38] <Andrio> Cole, what IP address?
#1406 [21:39] <Cole> The IP address to the server is hopte.aternos.me
#1407 [21:39] <Andrio> hm
#1408 [21:39] <Andrio> It seems to be working.
#1409 [21:40] <hazeldory> Is there anyway i can make it so i only have to put one security question? and not three?
#1410 [21:40] <Cole> Yeah
#1411 [21:40] <Andrio> ??> Cole tools/HJT
#1412 [21:40] <Absol> Cole: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1413 [21:40] <Cole> All my other friends can join it
#1414 [21:40] <Absol> Cole: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1415 [21:40] <Andrio> hazeldory, no
#1416 [21:40] <hazeldory> that sucks lol
#1417 [21:40] <Cole> Okay will do
#1418 [21:43] <Cole> https://paste.ubuntu.com/p/NrzHMvsnhc/
#1419 [21:43] <Cole> There
#1420 [21:43] * minecrafthopeful [webchat@99-112-29-31.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#1421 [21:43] * max7 [webchat@68-185-210-91.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#1422 [21:44] <max7> I cannot enter into my old MC account
#1423 [21:44] <minecrafthopeful> @andrio, it seemed to be an issue with safari, once I loaded chrome on to it, I am now able to buy. Thanks for your help!
#1424 [21:44] <Andrio> mm
#1425 [21:45] <Andrio> max7, what happens when you try?
#1426 [21:47] <max7> well its a big combination..... I dont remember my old password but the email we used 5+ years ago cannot be accessed anymore. so i am left in a dead end when trying to log in into my account
#1427 [21:47] <Andrio> ??> max7 account/send-email
#1428 [21:47] <Absol> max7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1429 [21:47] <Absol> max7: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1431 [22:05] <Forge> Hey
#1432 [22:05] <Forge> Just an update
#1433 [22:05] <Forge> if you remember my situation where they created a new account to link to my email so my dispute button didnt work
#1434 [22:06] <Forge> i switched that accounts email to an alt email and the dispute button worked
#1435 [22:06] <Forge> and i got my account back
#1436 [22:06] <Forge> so whoever in here said that wouldnt work, proved ya wrong lol
#1437 [22:06] <Andrio> Nice
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#1442 [22:52] <samsol> I put in all the stuff for mac into terminal now what should happen or should I press enter
#1443 [22:53] <mattym> samsol, What are you talking about?
#1444 [22:55] <samsol> I went to terminal and put in what it said but after that nothing started to download. This is all for mac. I am trying to reinstall Minecraft by the way if that what you are asking
#1445 [22:56] <mattym> samsol, Why are you using the Terminal?
#1446 [22:57] <samsol> Because it said to use it. it said go to finder and go to terminal and type in this mcd=\~/Library/Application\ Support/minecraft && mv $mcd\/saves ~/temp/saves && rm -fr $mcd\/* && mv ~/temp/saves/ $mcd and that was all it said.
#1447 [22:58] <mattym> samsol, What said that?
#1448 [22:58] <mattym> samsol, If you want to install the game, use the installer from the website.
#1449 [22:59] <samsol> lol I just found that launcher window. thanks any way. :)
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#1454 [23:16] * mohamadak2 [webchat@pool-108-29-74-56.nycmny.fios.verizon.net] has joined #minecrafthelp
#1455 [23:16] <mohamadak2> i cant seem to log in
#1456 [23:16] <mohamadak2> I tried to reset the password, but i am not getting the email to do so.
#1457 [23:40] * ElNopal3344 [webchat@177.246.223.72] has joined #minecrafthelp
#1458 [23:40] <ElNopal3344> hello
#1459 [23:40] <ElNopal3344> alguien habla español o solo es ingles?
#1460 [23:41] <ElNopal3344> someone speak spanish or is s
#1461 [23:41] <ElNopal3344> is only english?
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#1464 [23:45] <Matt2> I'm having trouble joining my friend's realm. He is playing on the PC version and I am playing on the xbox one version and he cannot invite me to his realm,
#1465 [23:49] <Matt2> I think the issue is, is that my xbox live account does not work as a mojang account. When I try and create mojang account it asks me to purchase the PC version to make my username. I need him to be able to invite my xbox account to be able to join his server.
#1466 [23:50] <Andrio> Matt2, those two editions are not compatible with each other.
#1467 [23:50] <Matt2> It's the minecraft version on xbox where you can create and join realms. Everything I have read has said they were compatible.
#1468 [23:51] <Andrio> Matt2, can you find those things you have read?
#1469 [23:52] <Matt2> https://venturebeat.com/2016/06/13/minecraft-gets-xbox-live-console-pc-and-mobile-can-play-together/
#1470 [23:52] <Matt2> https://support.xbox.com/en-US/games/game-titles/minecraft-better-together-update
#1471 [23:55] <Andrio> Matt2, looks like the first article failed to distinguish between the Java Edition (which admittedly didn't have that name yet) and the Windows 10 Edition, which aren't compatible with each other. The Windows 10 Edition can cross-play with the Xbox one I believe.
#1472 [23:55] <Andrio> You can buy the Windows 10 Edition from the Windows Store app