#1 [00:00] <CapFan67> I see that you run a VPN. Mojang blocks logins from some VPNs. Disable your VPN and try to login to Mojang.com
#2 [00:00] <Snap> Okay
#3 [00:02] <Snap> Still just says unkown
#4 [00:02] <CapFan67> Snap, I also see that you have malware installed (WebCompanion). Although it usually causes a different symptom, it's worth cleaning up now:
#5 [00:02] <CapFan67> ??> Snap av/adwcleaner
#6 [00:02] <Absol> Snap: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#7 [00:02] <Absol> Snap: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#8 [00:03] <Snap> Okya
#9 [00:06] <Snap> I got it omg your a savior
#10 [00:06] <Snap> ty ty ty
#11 [00:06] <CapFan67> Snap, Very glad to hear it's working.
#12 [00:06] <Snap> tyvm for your help man
#13 [00:12] * Husky [webchat@38.81.155.228] has joined #minecrafthelp
#14 [00:13] * Husky is now known as Guest90158
#15 [00:13] <Guest90158> Hello, I was having a netty issue when connecting to a server
#16 [00:17] <Guest90158> The error is io.netty.channel.AbstractChannel$annotatedConnectException: Connection timed out: no further information:
#17 [00:20] * Guest90158 is now known as ThatOneHusky
#18 [00:20] <ThatOneHusky> Hello, I was having a netty issue when connecting to a server. The error is io.netty.channel.AbstractChannel$annotatedConnectException: Connection timed out: no further information:
#19 [00:21] <thgilfodrol> ThatOneHusky: what's the address?
#20 [00:21] <ThatOneHusky> The address is a lan address
#21 [00:21] <thgilfodrol> ThatOneHusky: is it a standalone server hosted on the lan, or was it via the client?
#22 [00:22] <ThatOneHusky> Via client
#23 [00:23] <thgilfodrol> ThatOneHusky: what happens if you host it instead?
#24 [00:24] <ThatOneHusky> They are able to join only for a split second before being kicked
#25 [00:25] <thgilfodrol> ThatOneHusky: are there any mods on any of the clients?
#26 [00:25] <ThatOneHusky> We are running mods, but we tried going back to a vanilla client and same thing there.
#27 [00:28] <thgilfodrol> ThatOneHusky: best bet is to try using a fresh game directory on all machines (rename your .minecraft directory to ".minecraft_old." (with the 2nd period) and let the game regenerate it)
#28 [00:28] <thgilfodrol> ThatOneHusky: and if that doesn't work, look through the list of incompatible software at https://minecraftirc.net/support-articles/known-incompatible-software/ and make sure you don't have any of them installed/enabled
#29 [00:29] <thgilfodrol> ThatOneHusky: finally, make sure Java is allowed on private networks in Windows Firewall
#30 [00:29] * Webchat_77805 [webchat@pool-100-12-86-142.nycmny.fios.verizon.net] has joined #minecrafthelp
#31 [00:29] * Espercorn kicked Webchat_77805 from #minecrafthelp (Reason: ebchat_77805 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#32 [00:31] * tiff [webchat@pool-100-12-86-142.nycmny.fios.verizon.net] has joined #minecrafthelp
#33 [00:31] <tiff> hello ?
#34 [00:31] <thgilfodrol> hello tiff
#35 [00:31] <tiff> request reset password link but did not receive in mail
#36 [00:31] <tiff> think i've been hacked since im not getting any email from mojang
#37 [00:32] <thgilfodrol> tiff: what is your username?
#38 [00:32] <tiff> tiff_xx3
#39 [00:34] * cellopro [webchat@c-76-107-227-20.hsd1.ms.comcast.net] has joined #minecrafthelp
#40 [00:34] <thgilfodrol> tiff: did you change your username to _psychokinetic in September 2016?
#41 [00:36] <tiff> no i have not
#42 [00:36] <tiff> i believe i
#43 [00:36] <thgilfodrol> ??> tiff account/send-email
#44 [00:36] <Absol> tiff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#45 [00:36] <tiff> i've been hacked
#46 [00:36] <Absol> tiff: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#47 [00:36] <tiff> since im not receiving any link to password reset
#48 [00:36] <tiff> yeah i have :(
#49 [00:37] <tiff> hopefully they will be able to recover my account back, ive not been on it in a few years and just now wanted to try it again
#50 [00:37] <tiff> thank you for helping though, it seems I was hacked
#51 [00:37] <thgilfodrol> tiff: if you've already sent an email, then unfortunately you can only wait
#52 [00:37] <thgilfodrol> tiff: no problem, good luck
#53 [00:39] * tiff [webchat@pool-100-12-86-142.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#54 [01:13] * mxmdwl [webchat@206.207.159.17] has joined #minecrafthelp
#55 [01:13] <mxmdwl> hey my cape doesnt show in game
#56 [01:14] <mxmdwl> anyone know why? i have two capes, 2011 minecon and 2012 minecon
#57 [01:14] <mxmdwl> in https://my.minecraft.net/en-us/profile/skin i have the 2011 selected
#58 [01:14] <mxmdwl> but in game i have no cape
#59 [01:15] <mxmdwl> i also have the in game setting for displaying the cape set to on
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#61 [03:58] * XxHxppy_DxncexX [webchat@92.246.216.18] has joined #minecrafthelp
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#64 [04:25] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#65 [04:26] * webrosc is now known as Guest43558
#66 [05:08] * Cloudyrider [webchat@230-104-191-90.dyn.estpak.ee] has joined #minecrafthelp
#67 [05:10] <Cloudyrider> Hello! So I have this issue that my e-mail provider changed their website and so changed my e-mail and I can't access that e-mail any longer and I can't remember my account's password, I only know my username and I'm pretty sure I already migrated over to Mojang like few years ago. I've had this account since 2011 and I don't really wan't to rebuy
#68 [05:10] <Cloudyrider> minecraft because of this. I also wrote to support but they haven't gotten back to me yet so I'm desperately searching for help over here. Thanks in advance!
#69 [05:37] * kozak1002 [webchat@188.147.106.93.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#70 [05:38] * lz [webchat@14-203-54-16.tpgi.com.au] has joined #minecrafthelp
#71 [05:40] <lz> Hi, i'm trying to download Minecraft, but when i try to launch the game a very weird error message comes out "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL". After many web researches, I have no idea how to fix it. Thank you for your help.
#72 [05:42] <kozak1002> hey I have a problem right after entering the world pops up my error and crashes from the game closes the window and nothing can be done. After throwing out, I get a java error
#73 [05:50] * kozak1002 [webchat@188.147.106.93.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#74 [05:57] * Dr_Eschl [webchat@212095005114.public.telering.at] has joined #minecrafthelp
#75 [05:58] <Dr_Eschl> Good Day, I got an email saying that due to suspicious activity my password is reset - the following link in the email didnt work and now i cant log in. How long do I have to wait for my problem beeing solved?
#76 [06:00] * Command_309 [webchat@195.196.62.48] has joined #minecrafthelp
#77 [06:00] <Command_309> Hello
#78 [06:03] * Command_309 [webchat@195.196.62.48] has quit. (Client Quit)
#79 [06:03] * Command_309 [webchat@195.196.62.48] has joined #minecrafthelp
#80 [06:04] * Command_309 [webchat@195.196.62.48] has quit. (Client Quit)
#81 [06:35] * Tonakai [webchat@220-142-78-136.dynamic-ip.hinet.net] has joined #minecrafthelp
#82 [06:38] <Tonakai> Hello
#83 [06:45] * AboR3d [webchat@51.39.115.15] has joined #minecrafthelp
#84 [06:45] <AboR3d> Hi
#85 [06:46] <Tonakai> Request password reset
#86 [06:46] <Tonakai> Can't receive mail
#87 [06:46] <Tonakai> use google mail
#88 [06:47] <AboR3d> I have an account named AboR3d for more than four years. I forgot my password and I lost access to the account email because I forgot my password
#89 [06:48] <AboR3d> I have my purchase code and also information I can disclose to retrieve my account
#90 [06:50] <AboR3d> ؟
#91 [06:51] <AboR3d> What I do !!
#92 [06:53] <AboR3d> you can show my chat ?
#93 [06:54] <AboR3d> i need Help
#94 [06:55] <Tonakai> Minecraft log in
#95 [06:55] <Tonakai> Error! Unknown e-mail address or password.
#96 [06:55] <AboR3d> I forgot my password and I lost access to the account email because I forgot my password Email
#97 [06:55] <Tonakai> but
#98 [06:55] <Tonakai> yesterday can play
#99 [06:56] <Tonakai> NO!
#100 [06:56] <AboR3d> No
#101 [06:57] <AboR3d> i,m not play Minecraft to 9 Month maybe
#102 [06:58] * Tonakai [webchat@220-142-78-136.dynamic-ip.hinet.net] has quit. (Quit: webchat.esper.net)
#103 [06:59] <AboR3d> I have my purchase code and also information I can disclose to retrieve my account i send email to sppurt
#104 [07:04] * Oscar [webchat@88-113-132-139.elisa-laajakaista.fi] has joined #minecrafthelp
#105 [07:04] * Hiroshi510 [webchat@36-2-127-117.saitama.ap.gmo-isp.jp] has joined #minecrafthelp
#106 [07:06] <Hiroshi510> I bought Maincraft Java edition by mistake. I wanted to buy windows 10 edition Can I cancel this purchase.
#107 [07:06] <Oscar> Hello i have this problem when i try to enter a world or server it stops at loading terrain and then crashes and this is the first time it has happened in 7 almost 8 years of playing it also says this "Process crashed with exit code -805306369"
#108 [07:16] * Oscar [webchat@88-113-132-139.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#109 [07:23] * skkf [webchat@89-70-213-163.dynamic.chello.pl] has joined #minecrafthelp
#110 [07:26] <skkf> Hi, I'm a YouTuber from Poland with 1.5 million subs, recently my minecraft account has been hacked. The hacker changed my nickname and registered it in another account. I've been using this nickname in my movies for 8 years, I'm afraid a hacker will use my nickname for bad purposes. Is there any possibility of faster contact with mojang than throu
#111 [07:26] <skkf> gh the help center?
#112 [07:30] <AboR3d> skff
#113 [07:31] <AboR3d> The service is bad here
#114 [07:31] <AboR3d> i need help mee to
#115 [07:37] * Tux2 [webchat@c-73-53-122-65.hsd1.wa.comcast.net] has joined #minecrafthelp
#116 [07:38] <Tux2> Hello?
#117 [07:38] <Tux2> Hello?
#118 [07:42] * Tux2 [webchat@c-73-53-122-65.hsd1.wa.comcast.net] has left #minecrafthelp
#119 [07:45] <Andrio> skkf, I don't believe there is, I'm afraid. There's Twitter, but I don't believe they can help with account issues that way.
#120 [07:46] <Andrio> ??> AboR3d account/send-email
#121 [07:46] <Absol> AboR3d: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#122 [07:46] <Absol> AboR3d: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#123 [07:48] <skkf> Andrio I've regained access to my mojang account, but unfortunately I can not change my nickname back to "skkf" because it is already taken (by the hacker I suppouse). Do you think support will be able to restore my previous nickname?
#124 [07:50] <Andrio> skkf, I've been told they cannot
#125 [07:52] <skkf> Well, that sucks...
#126 [07:59] <Andrio> mm
#127 [08:24] * Caustis [webchat@c-73-178-122-57.hsd1.nj.comcast.net] has joined #minecrafthelp
#128 [08:26] * joel [webchat@p4FC3BD3B.dip0.t-ipconnect.de] has joined #minecrafthelp
#129 [08:27] <joel> I want to reset my password account, but irgentwie it does not settle back or it does not send me any email and can not log me in minecraft synonymous
#130 [08:27] * joel is now known as Guest91156
#131 [08:27] <Guest91156> hell
#132 [08:27] <Guest91156> o
#133 [08:27] <Guest91156> I want to reset my password account, but irgentwie it does not settle back or it does not send me any email and can not log me in minecraft synonymous
#134 [08:31] <Andrio> Guest91156, did you check your spam folder?
#135 [08:31] * CR929 [webchat@eduroam-wireless-pat0.nomadic.bris.ac.uk] has joined #minecrafthelp
#136 [08:32] <Guest91156> is nothing
#137 [08:32] <Guest91156> Andrio
#138 [08:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#139 [08:34] <CR929> Hey folks, just a brief question about Java Edition. Since Java stops updating their SE for consumers after 2020, how are we supposed to play MCJE?
#140 [08:34] <Andrio> ??> Guest91156 account/send-email
#141 [08:34] <Absol> Guest91156: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#142 [08:34] <Absol> Guest91156: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#143 [08:37] <Guest91156> I do not know the traction ID ... Andrio
#144 [08:38] <Andrio> ??> Guest91156 account/trans-ID
#145 [08:38] <Absol> Guest91156: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#146 [08:38] * osten_02 [webchat@81-225-112-148-no295.tbcn.telia.com] has joined #minecrafthelp
#147 [08:38] <Guest91156> Oh
#148 [08:38] <Guest91156> xD
#149 [08:38] <Caustis> Hello! I've recently decided to come back to minecraft. I was unable to log in to my account, so I requested a password reset email. I received the email, reset my password and successfully logged into the launcher without issue. After trying to connect to a server hosted by a friend, I got a failed validation error. So I decided to close minecraft
#150 [08:38] <Caustis> and restart the launcher to try again. Now, my new password doesn't work and I cannot access my account, or receive a new password reset email for whatever reason.
#151 [08:39] <osten_02> i cant find my email adress and dont know how i paid for my game for 7 years ago
#152 [08:40] <Guest91156> 123a456789012b3c4d5e678901f23gh4 that?
#153 [08:40] <CR929> Cautis: anything happens when you request the reset email?
#154 [08:40] * osten_02 [webchat@81-225-112-148-no295.tbcn.telia.com] has quit. (Client Quit)
#155 [08:40] <Guest91156> ah here: 1234567891234567
#156 [08:40] <Guest91156> ah here: 1234567891234567
#157 [08:42] * CR929 [webchat@eduroam-wireless-pat0.nomadic.bris.ac.uk] has left #minecrafthelp
#158 [08:42] <Guest91156> yes there is my email was sent CR929
#159 [08:42] <Caustis> CR929: I get the standard "IF there is an account associated with xxxx@gmail, then we have sent the reset email" but after the first one this morning, I have yet to receive another after a 2nd attempt.
#160 [08:43] * Lord_of_Life_ [~Lord@77.28.215.186] has joined #minecrafthelp
#161 [08:44] * dogekinglol [webchat@109.229.189.31] has joined #minecrafthelp
#162 [08:44] <dogekinglol> undefined
#163 [08:44] <dogekinglol> kak vklyuchit' mody?
#164 [08:45] * dogekinglol [webchat@109.229.189.31] has quit. (Client Quit)
#165 [08:45] * Lord_of_Life [~Lord@77.28.211.120] has quit. (Ping timeout: 202 seconds)
#166 [08:45] <Guest91156> If there is a Mojang account registered at turbosprick1@web.de
#167 [08:45] <Absol> Guest91156: Please keep it civil
#168 [08:46] <Guest91156> Caustis synonymous with me but nothing
#169 [08:46] <Andrio> Guest91156, it's possible the email address on your account was changed.
#170 [08:47] <Guest91156> I have not changed anything bro
#171 [08:48] <Guest91156> this is hacked
#172 [08:48] <Andrio> mm
#173 [08:48] * Caustis [webchat@c-73-178-122-57.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#174 [08:49] <Guest91156> I'm really very disappointing
#175 [08:50] <Guest91156> here is screen: http://prntscr.com/ma45nh
#176 [08:50] <Guest91156> I did not get anything
#177 [08:53] <Andrio> Guest91156, contact Mojang
#178 [08:54] <Guest91156> what is the support email from mojang?
#179 [08:54] * AboR3d [webchat@51.39.115.15] has quit. (Quit: webchat.esper.net)
#180 [08:58] <Andrio> ??> Guest91156 account/send-email
#181 [08:58] <Absol> Guest91156: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#182 [08:58] <Absol> Guest91156: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#183 [09:10] * Chris [webchat@47.186.133.65] has joined #minecrafthelp
#184 [09:11] <Chris> Hello
#185 [09:11] * Chris [webchat@47.186.133.65] has quit. (Client Quit)
#186 [09:19] * Guest91156 [webchat@p4FC3BD3B.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#187 [09:22] * Oscar [webchat@88-113-132-139.elisa-laajakaista.fi] has joined #minecrafthelp
#188 [09:22] * Oscar [webchat@88-113-132-139.elisa-laajakaista.fi] has quit. (Client Quit)
#189 [09:35] * GANGMEMBERVININ [webchat@201.76.244.231] has joined #minecrafthelp
#190 [09:35] <GANGMEMBERVININ> HEY
#191 [09:35] <GANGMEMBERVININ> can someone help me please
#192 [09:36] * GANGMEMBERVININ [webchat@201.76.244.231] has quit. (Client Quit)
#193 [09:41] * TheBushTree [webchat@c-68-48-119-54.hsd1.mi.comcast.net] has joined #minecrafthelp
#194 [09:44] <TheBushTree> I'm trying to log into my brother's Minecraft account, even though I've seen some Mojang articles, it's not working. He even texted me some of his passwords. None of them worked. I checked the spelling atleast 8 times and it's still not working... Minecraft is my favorite game, and I have a lot of worlds and multiplayer data on it, and I don't want
#195 [09:44] <TheBushTree> to loose it all... Please help me...
#196 [09:47] <TheBushTree> Another question, when can I come back to this chat thing? Is there a website for it? Or will I have to do all the questions again?
#197 [09:49] <TheBushTree> Ima leave now, I'll come back later I guess.
#198 [09:49] * TheBushTree [webchat@c-68-48-119-54.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#199 [09:50] * Maskokoko [webchat@185-126-228-91.cust.moji.network] has joined #minecrafthelp
#200 [09:50] <Maskokoko> Hello, anyone over here ?
#201 [09:54] * bet [webchat@cpe-124-176-225-240.vb02.vic.asp.telstra.net] has joined #minecrafthelp
#202 [09:55] <bet> i got the free windows 10 from buying java before the time but says i have to unlock full game
#203 [09:57] * Sal [webchat@ool-68949b84.dyn.optonline.net] has joined #minecrafthelp
#204 [09:58] <Sal> Hey I got my proof of purchase for my copy of minecraft that I haven't played for a while and I'm yrytry yo migrate my accoubt
#205 [09:59] * Sal [webchat@ool-68949b84.dyn.optonline.net] has quit. (Client Quit)
#206 [10:04] <bet> i got the free windows 10 from buying java before the time but says i have to unlock full game
#207 [10:09] * MikkelTheDJ [webchat@D470953D.rev.sefiber.dk] has joined #minecrafthelp
#208 [10:09] <MikkelTheDJ> i need help
#209 [10:10] <MikkelTheDJ> ooooof
#210 [10:11] * thelounge95 [webchat@cpc84731-aztw28-2-0-cust4.18-1.cable.virginm.net] has joined #minecrafthelp
#211 [10:11] * Espercorn kicked thelounge95 from #minecrafthelp (Reason: helounge95 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#212 [10:11] <MikkelTheDJ> can i get help plz
#213 [10:13] * MikkelTheDJ3 [webchat@D470953D.rev.sefiber.dk] has joined #minecrafthelp
#214 [10:13] * MikkelTheDJ [webchat@D470953D.rev.sefiber.dk] has quit. (Client Quit)
#215 [10:13] <MikkelTheDJ3> can i get help plz
#216 [10:16] <bet> i got the free windows 10 from buying java before the time but says i have to unlock full game
#217 [10:16] * MikkelTheDJ3 [webchat@D470953D.rev.sefiber.dk] has quit. (Client Quit)
#218 [10:29] * gianno [webchat@c9255827.virtua.com.br] has joined #minecrafthelp
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#220 [10:33] * drmr [webchat@c9255827.virtua.com.br] has joined #minecrafthelp
#221 [10:33] <drmr> Hi, I'm having a problem when I start my game, when I click to play, a message appears saying that an error has occurred, when I go to look for more details about what happened I get this message:
#222 [10:35] <drmr> URL: https://launchermeta.mojang.com/v1/packages/f776dabd6239938411e
#223 [10:35] <drmr> 2f123837f4005b74e49f8/1.13.1.json
#224 [10:35] <drmr> Detalhes do erro: Acesso negado
#225 [10:35] <drmr> Nome do arquivo no disco: 1.13.1.json
#226 [10:36] <drmr> Caminho: C:/Users\Computador\AppData\Roaming\.minecraft\assets\indexes/1.13.1.json
#227 [10:36] <drmr> Existe: false
#228 [10:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#229 [10:41] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#230 [10:41] * omarie2874 [webchat@188.236.64.164] has joined #minecrafthelp
#231 [10:42] <omarie2874> hi sir mdm not login
#232 [10:51] * HaleemCooper [webchat@pool-72-78-33-61.phlapa.east.verizon.net] has joined #minecrafthelp
#233 [10:52] <HaleemCooper> my other accounts took my world's and got replaced with the other accounts world s plz fix this
#234 [11:11] * dark [webchat@pool178-48.cable.tolna.net] has joined #minecrafthelp
#235 [11:13] * Martazz [webchat@ip-86-49-251-237.net.upcbroadband.cz] has joined #minecrafthelp
#236 [11:14] <dark> hi , so when i start the game ,the bar after runs oover but after that it says (an unexpected issue occurred and the game ha crashed)
#237 [11:15] <Martazz> Hello, is possible to make pay to play server and give free trial 2 hours per day to players who didn't pay? Isn't is againsts EULA? Players who pay will have unlimited time access to the server.
#238 [11:19] * TheUnluckyNooob [webchat@212-37-117-37.dynamic.varnamo.net] has joined #minecrafthelp
#239 [11:20] <TheUnluckyNooob> I cant join my realm because this error pops up "internal exception: oi.netty.handeler.codec.decoderexeption:java.until.dataformatexception: incorrect header cheack"
#240 [11:21] * said [webchat@41.104.136.127] has joined #minecrafthelp
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#243 [11:31] * xaridine [webchat@cpe-74-132-185-254.kya.res.rr.com] has joined #minecrafthelp
#244 [11:31] <xaridine> Hello
#245 [11:32] * xaridine [webchat@cpe-74-132-185-254.kya.res.rr.com] has quit. (Client Quit)
#246 [11:35] * Luisfwt [webchat@186.74.19.162] has joined #minecrafthelp
#247 [11:35] * CreativeCat [webchat@h69-128-209-68.mdtnwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#248 [11:36] <Luisfwt> Hello I cant play mc, I think is beacuse the graphic card is too old for the java
#249 [11:37] * Luisfwt [webchat@186.74.19.162] has quit. (Client Quit)
#250 [11:48] <CreativeCat> Any reason mc crashes upon creation of new world or entering an existing world? purchased and loaded Jan 19. Started crashing Jan 20. Have restarted system, logged out of and back into mc. saved a crash report. pc win7 home 64bit, v.1.13.2 Message it gives upon crash: An unexpected issue occurred and the game has crashed. We're sorry for the
#251 [11:48] <CreativeCat> inconvenience.
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#253 [11:52] * Bretrox [webchat@92-52-33-71.dynamic.orange.sk] has joined #minecrafthelp
#254 [11:53] <Bretrox> hello , i pay for realm but in game its only "buy a realm"...
#255 [12:01] * C825 [webchat@216-220-243-234.midmaine.com] has joined #minecrafthelp
#256 [12:01] * C825 [webchat@216-220-243-234.midmaine.com] has quit. (Client Quit)
#257 [12:07] * Bobbo [webchat@136.33.78.169] has joined #minecrafthelp
#258 [12:09] <Bobbo> Hello, i am having a problem with minecraft java edition. Whenever i launch the game, it loads in, but when i launch a world, i get stuck on the brick loading screen with no text, and it fails to progress any further. I have tried clean installs if both mc and java, updating java, allocating more ram, all to no avail. Can anyone help?
#259 [12:13] * kielecki [webchat@188.146.77.188.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#260 [12:16] <kielecki> Hello, I have problems with logging in to my minecraft account. I've lost access to original mail ages ago and want to change it, but I cannot seem to get past the identification questions, the "fav pet one" . I have ~4 guesses to that and none of them seem to work. Wha can I do?
#261 [12:17] * Scoobing16 [webchat@c-73-202-114-180.hsd1.ca.comcast.net] has joined #minecrafthelp
#262 [12:17] <Scoobing16> hey, so I have had a minecraft account for several years. Logged out, and tried to log back in with a password reset
#263 [12:18] <Scoobing16> it says I have to play demo
#264 [12:18] <Scoobing16> how do I fix that?
#265 [12:19] * Captain [webchat@213.249.238.171] has joined #minecrafthelp
#266 [12:19] <Captain> Hello
#267 [12:19] <kielecki> nevermind I got them right :D
#268 [12:19] * kielecki [webchat@188.146.77.188.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#269 [12:20] <Captain> Is someone able to help me? I need a little advice.
#270 [12:26] * fsdsddfsd [webchat@67-42-47-214.phnx.qwest.net] has joined #minecrafthelp
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#274 [12:46] * Crafterobbe [webchat@178-118-133-14.access.telenet.be] has joined #minecrafthelp
#275 [12:47] <Crafterobbe> Hey, i am currently trying to join a server but all it does is give me this "io.netty.channel.abstractchannel$annotatedconnectexception" i have restarted minecraft, restarted pc, disabled firewall but nothing works
#276 [12:47] <Crafterobbe> can anyone help me out with this ?
#277 [12:48] <Crafterobbe> i can join all the servers i am in exept that one
#278 [12:50] * Crafterobbe [webchat@178-118-133-14.access.telenet.be] has quit. (Client Quit)
#279 [12:55] * dark [webchat@pool178-48.cable.tolna.net] has quit. (Quit: webchat.esper.net)
#280 [12:59] * Kaciii [webchat@D96833EF.cm-24.dynamic.ziggo.nl] has joined #minecrafthelp
#281 [12:59] <Kaciii> Hello?
#282 [12:59] <CapFan67> Hi
#283 [13:00] <Kaciii> I have problems with realms i can login because of the Coppa orso
#284 [13:00] <Kaciii> And i needed to pay people say but to join someone its free always right?
#285 [13:01] <CapFan67> Kaciii, Mojang uses a trivial credit card charge ($0.10 USD, as I recall) to demonstrate adult authorization. There are no other charges.
#286 [13:01] <CapFan67> Kaciii, Mojang also has a no-charge method available, if that's an issue.
#287 [13:02] <Kaciii> Yea um for sure i want that
#288 [13:02] <Kaciii> Liek the free one
#289 [13:02] <Kaciii> But on a forum i saw that someone helped a guy and he just played on the same day
#290 [13:02] <CapFan67> Kaciii, You'll find the alternate method at the bottom of this page:
#291 [13:02] <Kaciii> So how is this possible since im over 13?
#292 [13:02] <CapFan67> ??> Kaciii account/coppa
#293 [13:02] <Absol> Kaciii: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#294 [13:02] <Absol> Kaciii: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#295 [13:03] <CapFan67> Kaciii, Although COPPA describes this as "13 or under", certain international jurisdictions have different ages (some as high as 16).
#296 [13:04] <Kaciii> So now what do i do which is the fastest and free option?
#297 [13:05] <CapFan67> Kaciii, The credit card charge is fast. Contacting Mojang and sending the form and photocopies of IDs is not fast, but free. Choose wisely.
#298 [13:06] <CapFan67> Kaciii, and when I say "not fast", for reference today Mojang is responding to requests placed on January 1st (21 days behind realtime).
#299 [13:07] <Kaciii> But there is no other option? And if i choose to send the form and id and photo
#300 [13:07] <Kaciii> Do i need to send things or just send pics?
#301 [13:07] * Nurples [webchat@cpe-71-67-124-218.cinci.res.rr.com] has joined #minecrafthelp
#302 [13:08] <CapFan67> Kaciii, the only options to you are on that linked page. Once they respond, they'll tell you how to provide the necessary document scans.
#303 [13:08] <Nurples> 'io.netty.channel.AbstractedChannel$AnnotatedSocketException: Network is unreachable: no further information:
#304 [13:09] <Nurples> I had this error
#305 [13:09] <Kaciii> What a shitty rules it sucks
#306 [13:09] <Absol> Kaciii: Please keep it civil
#307 [13:10] <CapFan67> Kaciii, They're laws designed to protect children. Best to take up grievances with your local politician.
#308 [13:11] <Kaciii> Realms is okay when you get invited by friends
#309 [13:11] <Kaciii> But multiplayer with ALLOT of random people is okay
#310 [13:11] <Kaciii> what a rule
#311 [13:11] <Nurples> when joining a friends server thru direct connect (using hamachi), I get this error "'io.netty.channel.AbstractedChannel$AnnotatedSocketException: Network is unreachable: no further information:"
#312 [13:12] * CreativeCat [webchat@h69-128-209-68.mdtnwi.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#313 [13:12] <CapFan67> Kaciii, Mojang is required to respect and follow laws for services they provide (realms). They don't provide and can't control 3rd party servers. Note: Those servers are bound by the same laws, but rarely do they know or follow them.
#314 [13:13] <Kaciii> so i have to wait for a month
#315 [13:13] <Kaciii> or pay because mojang needs money am i correct?
#316 [13:14] <CapFan67> Kaciii, It's a dime. It costs Mojang more to process the request than you'll be charged. In other words, it isn't Mojang income.
#317 [13:15] <Kaciii> i saw it isn't Mojang their money but im 13+ almost 14 So whats the problem
#318 [13:15] <Kaciii> And now i just have to pay 0.10 because im prob 9 or a robo
#319 [13:15] * imran [webchat@cable-77-77-240-179.dynamic.telemach.ba] has joined #minecrafthelp
#320 [13:16] <CapFan67> Kaciii, Perhaps a question Mojang can answer when you email them.
#321 [13:16] <Kaciii> i already emailed them twice
#322 [13:16] <Kaciii> And its already Monday
#323 [13:16] <CapFan67> Kaciii, How long ago did you email them?
#324 [13:16] <Kaciii> since they work today
#325 [13:16] <Kaciii> Friday and today again
#326 [13:16] <CapFan67> Kaciii, It's too soon. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#327 [13:17] * imran [webchat@cable-77-77-240-179.dynamic.telemach.ba] has quit. (Client Quit)
#328 [13:17] <Kaciii> i have already read that. and my answer is wait 30days i guess
#329 [13:18] <CapFan67> Kaciii, That's certainly one of the two options. Both options will involve an adult. You'll have to choose which option is best for you.
#330 [13:19] <Kaciii> Whats the other potion then
#331 [13:19] * Nurples [webchat@cpe-71-67-124-218.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#332 [13:20] <CapFan67> Kaciii, One option is to have your parents use their credit card (small fee) to authorize you. The other option is for your parents to submit the form to Mojang.
#333 [13:21] <Kaciii> i wish i lied about my birthdau
#334 [13:21] * Henjinx [webchat@a89-183-107-212.net-htp.de] has joined #minecrafthelp
#335 [13:21] * Sfonkter [webchat@c-73-230-122-41.hsd1.pa.comcast.net] has joined #minecrafthelp
#336 [13:22] <Kaciii> How does the Email thing work?
#337 [13:22] * Henjinx [webchat@a89-183-107-212.net-htp.de] has quit. (Client Quit)
#338 [13:22] <Kaciii> i mean like the form
#339 [13:22] <CapFan67> Kaciii, I have never used the parental form, so I'm not sure what they'll be required to submit.
#340 [13:23] * KellyR [webchat@62.100.209.28] has joined #minecrafthelp
#341 [13:23] * KellyR [webchat@62.100.209.28] has quit. (Network ban)
#342 [13:23] <Kaciii> Who needs to fill it in since the adult in this situation isn't a
#343 [13:24] <Sfonkter> Hi I need help accessing my old account. I've tried resetting password and the email goes through, but when I try logging in I still get invalid username or password.
#344 [13:24] <Kaciii> real adult from me like he is not like familly
#345 [13:24] <CapFan67> Sfonkter, There is a 1 hour lockout when you submit too many bad logins. Have you waited for 1 hour without any attempts then tried again?
#346 [13:25] <CapFan67> Kaciii, I can't advise you on your specific situation. Only Mojang can advise you on those details.
#347 [13:26] <Kaciii> so now what do do i need to wait for a month fill in a form wait again a month and then play with friends that don't have realm anymore
#348 [13:26] <Kaciii> Mojang sucks rllyy bad
#349 [13:26] <Sfonkter> Yes, I tried last night and again just before joining this help server. I sent an email to mojang customer support but they're backed up from Jan 1st still. Thought I'd see if I could get any help here.
#350 [13:26] <CapFan67> Kaciii, you won't wait another month. Once you're at the top of the queue, they'll work you through the process.
#351 [13:27] <Kaciii> So when i waited for a month they only focus on me?
#352 [13:27] <CapFan67> Sfonkter, Does the login fail for both Mojang.com and minecraft.net? Or just one of them?
#353 [13:28] * Kaciii [webchat@D96833EF.cm-24.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#354 [13:28] <Sfonkter> I believe it fails for both, let me try again and I'll get back to you in just a min.
#355 [13:31] <Sfonkter> It failed for both... but last night while trying to figure out a way to get in I created a new account with the same email, hoping it would bounce back saying an account has already been made with that email or something like that. But it didn't, which is confusing because before creating the new account I sent a recovery email to the same address
#356 [13:31] <Sfonkter> I created the new account on which went through and allowed me to change the password. After attempting to log in then with the new password is when I created the new account. Do you follow?
#357 [13:39] * SentoKobori [webchat@79.191.239.45.ipv4.supernova.orange.pl] has joined #minecrafthelp
#358 [13:40] <SentoKobori> Hi, i think that someone stole ma account
#359 [13:40] * iWharris07 [webchat@dsl-50-5-10-177.fuse.net] has joined #minecrafthelp
#360 [13:40] <iWharris07> I don't know my email but i do know my password and username what do i do?
#361 [13:41] * SentoKobori [webchat@79.191.239.45.ipv4.supernova.orange.pl] has quit. (Client Quit)
#362 [13:45] * iWharris07 [webchat@dsl-50-5-10-177.fuse.net] has quit. (Quit: webchat.esper.net)
#363 [13:58] * Wizard_of_Fluff [webchat@h155.186.31.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#364 [13:58] <Wizard_of_Fluff> How do I download mods?
#365 [13:59] * Wizard_of_Fluff [webchat@h155.186.31.71.dynamic.ip.windstream.net] has quit. (Client Quit)
#366 [14:01] <CapFan67> Sfonkter, I'm sorry I was distracted by a phone call. If both are failing, you'll need to wait for Mojang to respond to your support request.
#367 [14:07] * reid [webchat@ip72-200-197-56.ok.ok.cox.net] has joined #minecrafthelp
#368 [14:07] <reid> hello
#369 [14:08] <reid> how do i fix the "could not connect to server" on my minecraft launcher
#370 [14:12] * iWharris07 [webchat@dsl-50-5-10-177.fuse.net] has joined #minecrafthelp
#371 [14:13] * iWharris07 [webchat@dsl-50-5-10-177.fuse.net] has quit. (Client Quit)
#372 [14:13] * Emmanuel [webchat@dsl-187-213-232-20-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#373 [14:14] <Emmanuel> Hello guys! my name is Emmanuel. I wont take a long time because I have already sent a Support Ticket to Mojang, I just came here to see if someone has the same issue.
#374 [14:14] <Emmanuel> My old minecraft account, from 2013, is totally lost
#375 [14:14] <Emmanuel> Ive already talked with Skrill Staff and there is nothing
#376 [14:14] * Emmanuel [webchat@dsl-187-213-232-20-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#377 [14:15] * reid [webchat@ip72-200-197-56.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#378 [14:18] * Trzcina2006 [webchat@afrz175.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#379 [14:19] <Trzcina2006> Hello. What to do when my account has been hacked? I do not receive messages by email when I want to reset my password.
#380 [14:20] <Trzcina2006> please help me
#381 [14:21] * James5555Fives [webchat@172-2-70-115.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#382 [14:21] <James5555Fives> hey i keep crashing when i try to play versions above 1.12.2
#383 [14:21] <James5555Fives> help
#384 [14:22] <mattym> ??> Trzcina2006 account/send-email
#385 [14:22] <Absol> Trzcina2006: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [14:22] <Absol> Trzcina2006: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#387 [14:22] <mattym> ??> James5555Fives launcher/log
#388 [14:22] <Absol> James5555Fives: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#389 [14:22] <James5555Fives> i don't have a transaction id cause my friend shared this account with me
#390 [14:23] <James5555Fives> also i don't think the account has anything to do with this
#391 [14:23] * Keonohi [webchat@75-142-93-87.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#392 [14:23] <James5555Fives> i tried my brother's account but the same thing
#393 [14:23] <Trzcina2006> ok im writing
#394 [14:23] <mattym> James5555Fives, Well yeah, maybe read what directed at you and not someone else
#395 [14:24] <James5555Fives> oh
#396 [14:24] <James5555Fives> didn't see that
#397 [14:24] <Keonohi> Hello, I'm having issues with either my game. I cannot type in the game at all.
#398 [14:25] <James5555Fives> i had that once just wait it out
#399 [14:25] <James5555Fives> on step 6 the window didn't open
#400 [14:25] <James5555Fives> nvm
#401 [14:26] * Keonohi [webchat@75-142-93-87.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
#402 [14:28] <Trzcina2006> what to do when I did not buy this account from the main site minecraft.net only through a friend as an account for resolving?
#403 [14:28] <mattym> Trzcina2006, Then you can do nothing. Its not your account.
#404 [14:28] <James5555Fives> ok i did the thing https://paste.ubuntu.com/p/QxVmpwZD7M/
#405 [14:29] <mattym> James5555Fives, What version of OSX/macOS are you on?
#406 [14:29] <James5555Fives> the oldest one 10.10.5
#407 [14:29] <James5555Fives> yosemite
#408 [14:29] <mattym> James5555Fives, You will need to update it.
#409 [14:29] <Trzcina2006> I have migrated all data to myself nick / email / security questions, etc.
#410 [14:29] <James5555Fives> ok sure
#411 [14:30] <mattym> Trzcina2006, Doesnt matter, not your account.
#412 [14:31] <Trzcina2006> ok:( thanks for help
#413 [14:31] <James5555Fives> ok thats not gonna happen how do i transfer my account
#414 [14:31] <mattym> James5555Fives, What do you mean?
#415 [14:32] <James5555Fives> my mac is too old
#416 [14:32] <James5555Fives> idk why i can't update tho
#417 [14:33] * Trzcina2006 [webchat@afrz175.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#418 [14:37] * obtuselyobjected [webchat@24-247-180-22.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#419 [14:37] <obtuselyobjected> hello?
#420 [14:37] <CapFan67> Hi
#421 [14:38] <obtuselyobjected> i'm on version 1.13.2 right now, my launcher works just fine yet minecraft wont load past the mojang screen on launch no matter what version i run. I updated all my drivers and updated java to its most recent version just a little while ago and it's still having the same issue. is there any way y'all can help me fix this?
#422 [14:39] <CapFan67> obtuselyobjected, Do you get an error, or does it just not respond?
#423 [14:39] <obtuselyobjected> it won't respond
#424 [14:39] <CapFan67> ??> obtuselyobjected tools/hjt
#425 [14:39] <Absol> obtuselyobjected: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [14:40] <Absol> obtuselyobjected: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [14:41] <obtuselyobjected> will do
#428 [14:42] <obtuselyobjected> https://paste.ubuntu.com/p/PhwRG78fDt/
#429 [14:43] <CapFan67> obtuselyobjected, You have malware (PremierOpinion, and WebCompanion) know as one of the causes for this issues. Here's the removal instructions:
#430 [14:43] <CapFan67> ??> obtuselyobjected av/adwcleaner
#431 [14:43] <Absol> obtuselyobjected: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#432 [14:43] <Absol> obtuselyobjected: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#433 [14:44] <obtuselyobjected> will do, on a sidenote yall sound like some robots
#434 [14:44] <obtuselyobjected> are you guys real?
#435 [14:44] <CapFan67> <-- Real guy.
#436 [14:44] * tinko [webchat@c-98-222-107-208.hsd1.mi.comcast.net] has joined #minecrafthelp
#437 [14:44] <CapFan67> obtuselyobjected, ...but I'm in customer support in my real-life-job, so I may very well sound like a robot. =)
#438 [14:45] <obtuselyobjected> ah, that explains it
#439 [14:45] <CapFan67> obtuselyobjected, Absol, on the other hand, is a bot.
#440 [14:45] <obtuselyobjected> programmed by you guys?
#441 [14:45] * Manster [webchat@static-ip-18151020981.cable.net.co] has joined #minecrafthelp
#442 [14:45] <CapFan67> YOu'll notice my command before absol's instructions.
#443 [14:45] <Manster> hola como estan tengo un error cuando intento arranca minecraft no me deja
#444 [14:46] <CapFan67> obtuselyobjected, Yes, one of the volunteers here programs and manages Absol. A very valuable tool indeed.
#445 [14:46] <Manster> cuando me sale el error me envia a una pagina web donde me enseñan a descargar el error
#446 [14:46] <Manster> seria este
#447 [14:46] <Manster> https://paste.ubuntu.com/p/WDWsBnXNNR/
#448 [14:47] <CapFan67> Manster, What's the exact error?
#449 [14:47] * tinko [webchat@c-98-222-107-208.hsd1.mi.comcast.net] has quit. (Client Quit)
#450 [14:47] <obtuselyobjected> scan is starting now.
#451 [14:48] <CapFan67> obtuselyobjected, It'll require a reboot after completing. Stop back by and let is know if the game runs after the reboot.
#452 [14:48] <obtuselyobjected> ight
#453 [14:48] <Manster> mi problema es que no puedo iniciar minecraft
#454 [14:49] <CapFan67> Manster, I understand that. My question was, what error do you get. But, let's just look at your log:
#455 [14:49] <CapFan67> ??> Manster launcher/log-txt
#456 [14:49] <Absol> Manster: We need to see your full launcher log, which is created in the game directory.
#457 [14:49] <Absol> Manster: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#458 [14:50] <Manster> ok
#459 [14:51] <Manster> https://paste.ubuntu.com/p/kHjPwTyQNQ/
#460 [14:52] <Manster> really
#461 [14:52] <CapFan67> Manster, "Pixel format not accelerated" - This is an issue with your graphics driver. Let me see if there is an updated driver for you. Stand by.
#462 [14:53] <Manster> ok thanks
#463 [14:54] <CapFan67> Manster, There are no Windows 10 drivers for your hardware. Your computer doesn't support Windows 10, which is why Minecraft crashes. You'll need to rollback to Windows 7, or buy a modern computer to play.
#464 [14:55] <Manster> pero si antes funcionaba
#465 [14:55] <Manster> fue actualizar el java y me salio ese error
#466 [14:56] <CapFan67> Manster, Java updates aren't the problem, since Minecraft uses the bundled runtime. Your issue is the lack of driver support for your hardware. I'm sorry there isn't anything else I can do to fix your issue.
#467 [14:56] * obtuselyobjected [webchat@24-247-180-22.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#468 [14:56] <obtuselyobjected> just finished restarting
#469 [14:56] <obtuselyobjected> now for the moment of trusth
#470 [14:56] <obtuselyobjected> *truth
#471 [14:56] * chris [webchat@static.user65.209.42.57.dsli.com] has joined #minecrafthelp
#472 [14:57] <Manster> ok gracias por la informacion
#473 [14:58] <obtuselyobjected> and it's still not responding
#474 [14:58] * Bretrox [webchat@92-52-33-71.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#475 [14:58] <obtuselyobjected> still stuck on the mojang screen in the minecraft window
#476 [14:58] <CapFan67> obtuselyobjected, The other possibility is Discord. The Discord overlay also causes startup hanging. Disable the Discord Overly, then try again.
#477 [14:58] <obtuselyobjected> Oh wait a secon
#478 [14:59] <obtuselyobjected> i hear the minecraft music now
#479 [14:59] <obtuselyobjected> it started!
#480 [14:59] <CapFan67> obtuselyobjected, That's great news!
#481 [15:00] <obtuselyobjected> man that's embarrassing, i thought it was some semi-serious issue like outta date drivers or some corrupt files but it was just some malware
#482 [15:00] <obtuselyobjected> nonetheless thank you so much!
#483 [15:00] <CapFan67> obtuselyobjected, You're quite welcome. Enjoy!
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#485 [15:04] * thatoneguy [webchat@204.180-78-65.res.dyn.surewest.net] has joined #minecrafthelp
#486 [15:05] <chris> Hello, I got directed here for some support. I tried to migrate my old Minecraft account that I bought in 2011 and havent used since around 2013/2014 to a new Mojang account; however, it says that it has already been migrated when I'm pretty sure that I have never migrated it. I also looked up my old username on "NameMC" and it appears that my old
#487 [15:05] <chris> username was removed and changed to something different in 2015 then again in 2016. I'm wondering if my old account somehow got hacked or something. Is there any way to recover my old account?
#488 [15:06] * thatoneguy [webchat@204.180-78-65.res.dyn.surewest.net] has quit. (Client Quit)
#489 [15:08] <CapFan67> chris, We help with client crashes and technical issues. For account issues, the best we can do is listen and help direct you to the correct Mojang resource.
#490 [15:09] <CapFan67> chris, In your case, if your account has been hacked/stolen, we can direct you to Mojang Customer Support:
#491 [15:09] <CapFan67> ??> chris account/send-email
#492 [15:09] <Absol> chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#493 [15:09] <Absol> chris: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#494 [15:09] <CapFan67> ??> chris account/trans-id
#495 [15:09] <chris> Ah alright, that would be good, sorry
#496 [15:09] <Absol> chris: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#497 [15:09] <chris> Thanks!
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#500 [15:25] * brecht97 [webchat@89.190.88.250] has joined #minecrafthelp
#501 [15:26] <Guest22304> My minecraft launcher worked earlier today but would not actually load the game. i deleted and reinstalled the game and now the launcher won't even work. I've also tried changing the compatibility settings, updated my java and have rebooted my computer numerous times but nothing will work.
#502 [15:26] <brecht97> Can we help me with change email adress of Mojang account?
#503 [15:27] * Gauts11_pvp [webchat@bb27a751.virtua.com.br] has joined #minecrafthelp
#504 [15:27] <Gauts11_pvp> hellou
#505 [15:27] <Gauts11_pvp> I've been hacked what can I do
#506 [15:29] <CapFan67> Gauts11_pvp, I'm sorry to hear that. Here's Mojang's page on being hacked:
#507 [15:29] <CapFan67> ??> Gauts11_pvp account/hacked
#508 [15:29] <Absol> Gauts11_pvp: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#509 [15:29] <Absol> Gauts11_pvp: Note: If you have to contact Mojang, do not forget to include your transaction ID!
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#512 [15:39] * Danhypers [webchat@107-137-132-90.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#513 [15:42] <Danhypers> my minecraft account wont log in it says could not connect to server
#514 [15:42] <CapFan67> Danhypers, when you try to log in with the client, what's the exact message?
#515 [15:43] <Danhypers> Could not connect to server
#516 [15:44] <CapFan67> Danhypers, Are you using a VPN or Proxy?
#517 [15:45] <Danhypers> vpn i think
#518 [15:45] <CapFan67> Danhypers, Can you disable your VPN, then try to connect? VPN service frequently prevents login.
#519 [15:45] * Kev [webchat@D968250A.cm-24.dynamic.ziggo.nl] has joined #minecrafthelp
#520 [15:46] * watardw [webchat@bl7-232-45.dsl.telepac.pt] has joined #minecrafthelp
#521 [15:47] <Kev> I cant play minecraft anymore. the game crashes when it starting. bought the game long time ago and played it many times. if i login into the minecraftlauncher, it also says another name than it was...
#522 [15:47] <Danhypers> oh i have proxy sorry
#523 [15:47] <watardw> hi
#524 [15:47] <CapFan67> Kev, When it crashes, what error do you get?
#525 [15:47] * watardw [webchat@bl7-232-45.dsl.telepac.pt] has quit. (Client Quit)
#526 [15:47] <Danhypers> oh i have proxy
#527 [15:47] <CapFan67> Danhypers, The same would be true with a Proxy. Try logging in with your proxy disabled.
#528 [15:48] <Kev> there is a unexpected error and the game crashed. our excuses for the error
#529 [15:48] <Kev> never had it before
#530 [15:49] <CapFan67> ??> Kev launcher/log-txt
#531 [15:49] <Absol> Kev: We need to see your full launcher log, which is created in the game directory.
#532 [15:49] <Absol> Kev: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#533 [15:49] <Danhypers> i but im already disconnected
#534 [15:50] <CapFan67> Danhypers, perhaps it's something simple. Have you tried rebooting (power cycle) your router?
#535 [15:51] <Danhypers> i have
#536 [15:51] <Danhypers> 3 times
#537 [15:51] <Kev> https://paste.ubuntu.com/p/KRCQPcmMZJ/
#538 [15:51] <Kev> @absol ? this good
#539 [15:51] <CapFan67> Danhypers, Are you able to connect to/log into mojang.com and minecraft.net?
#540 [15:51] <Kev> yes
#541 [15:52] <Danhypers> mojang yes but minecraft net and minecraft launcher no
#542 [15:52] <Kev> i can login on all of them
#543 [15:53] <Kev> it also says my gamename is FeidyPVP ...0.o
#544 [15:53] <Kev> it was Kesch050 or Kesch301
#545 [15:53] <Kev> never changed it
#546 [15:53] * SubZerONE [webchat@94.54.21.206] has joined #minecrafthelp
#547 [15:54] <CapFan67> Kev, you appear to be missing some core files. here is the reinstallation process:
#548 [15:54] <CapFan67> ??> Kev win/reinst
#549 [15:54] <Absol> Kev: You may need to reinstall the locally installed files that Minecraft puts into place.
#550 [15:54] <Absol> Kev: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#551 [15:54] <SubZerONE> my account is stolen
#552 [15:55] <Danhypers> now i cant log in anymore
#553 [15:55] * Bing [webchat@rrcs-172-87-136-84.sw.biz.rr.com] has joined #minecrafthelp
#554 [15:55] <CapFan67> Danhypers, Let's see if you have incompatible software redirecting your logins:
#555 [15:55] <CapFan67> ??> Danhypers tools/hjt
#556 [15:55] <Absol> Danhypers: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#557 [15:55] <Absol> Danhypers: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#558 [15:55] <SubZerONE> HOTMAİL CHANGED my account is stolen
#559 [15:55] * Bing [webchat@rrcs-172-87-136-84.sw.biz.rr.com] has quit. (Client Quit)
#560 [15:56] <CapFan67> Kev, you still there? Your problem is something else I see now....
#561 [15:56] <SubZerONE> PLEASE HELP ME
#562 [15:56] <CapFan67> ??> SubZerONE account/hacked
#563 [15:56] <Absol> SubZerONE: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#564 [15:56] <Absol> SubZerONE: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#565 [15:57] <CapFan67> Kev, Minecraft will crash if you have an exclamation point ("!") in your username. Create a different user account without that symbol.
#566 [15:57] <Kev> which saves directory?
#567 [15:57] <CapFan67> Kev, Read my follow up. No need to reinstall.
#568 [15:57] <SubZerONE> HOTMAİL CHANGED
#569 [15:57] <SubZerONE> BY HACKER
#570 [15:58] <Kev> nahh wait... @absol im now in the .minecraft folder
#571 [15:58] * Danhypers [webchat@107-137-132-90.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#572 [15:58] <CapFan67> Kev, Again, read my followup. Your issue is your username.
#573 [15:58] <SubZerONE> HOTMAIL NO REGISTERED
#574 [15:58] <Kev> my username doenst have that...
#575 [15:58] <Kev> ahh my email has _
#576 [15:58] <Kev> u mean that?
#577 [15:59] <CapFan67> SubZerONE, Read the MOjang help page. If that doesn't help, you'll need to send an email to Mojang.
#578 [15:59] <Kev> but i always used it
#579 [15:59] <CapFan67> Kev, I see your username as this: Laky%20is%20the%20Best!
#580 [15:59] <CapFan67> Kev, The problem is the exclamation point in the userpath.
#581 [15:59] <SubZerONE> OK THANK YOU HAVE A NİCE DAY
#582 [16:00] <Kev> REALLY ? >.<
#583 [16:00] <Kev> sry i didnt understand u meant that username haha
#584 [16:01] <CapFan67> Kev, Yes. We see it from time to time. Create a new Windows user account without an exclamation point to test.
#585 [16:01] <Kev> understand xD give me a bit
#586 [16:01] * Goaxe [webchat@ip-213-127-43-129.ip.prioritytelecom.net] has joined #minecrafthelp
#587 [16:03] <Goaxe> Good evening, I was wondering if there is any chance for me to Upgrade my minecraft account after I forgot its email adress?
#588 [16:04] * SubZerONE [webchat@94.54.21.206] has quit. (Quit: webchat.esper.net)
#589 [16:05] <CapFan67> Goaxe, When you say "forgot email address", do you mean you don't know which of your addresses you used, or are you saying you no longer have access to the original email?
#590 [16:05] * Gauts11_pvp [webchat@bb27a751.virtua.com.br] has quit. (Quit: webchat.esper.net)
#591 [16:06] <Kev> omg its the username of the windowsname....
#592 [16:06] <CapFan67> Kev, *nods*
#593 [16:07] <Kev> 0.o
#594 [16:10] * Jifeki [webchat@natp-128-119-202-82.wireless.umass.edu] has joined #minecrafthelp
#595 [16:10] <Jifeki> Hi! I am trying to connect to a friend's server through Hamachi. I entered her IP correctly. It lets me connect but gets stuck on Loading Terrain ... and I have all video settings on lowest possible. Help please!
#596 [16:11] <CapFan67> Jifeki, I'm sorry, we don't support 3rd party tools such as Hamachi.
#597 [16:21] <Jifeki> OKay, well, is there a way to connect to her server without it?
#598 [16:22] * Webchat_82636 [webchat@ip68-99-31-40.om.om.cox.net] has joined #minecrafthelp
#599 [16:22] * Espercorn kicked Webchat_82636 from #minecrafthelp (Reason: ebchat_82636 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#600 [16:23] <Kev> CapFan67 u the man :)
#601 [16:23] <Kev> now it works haha thanks alot ^^
#602 [16:23] <Jifeki> Should we get a physical LAN cable?
#603 [16:24] <Kev> got one soon :D
#604 [16:25] * Dan [webchat@ip68-99-31-40.om.om.cox.net] has joined #minecrafthelp
#605 [16:25] <Dan> I need help
#606 [16:25] <Dan> So
#607 [16:25] <Dan> I keep trying to have my password reset by sending the email to my email
#608 [16:26] <Dan> but it is not being sent to my email
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#615 [16:43] <Snake> Hey, I've come here trying to get some technical help with minecraft. My current problem is that my game seems to randomly crash at total random points and never gives me an error message. It seems to just totally close out my game. Any help would be awesome, thank you
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#618 [17:13] * Jen9 [webchat@209-195-105-113.cpe.distributel.net] has joined #minecrafthelp
#619 [17:13] <Jen9> Hi
#620 [17:15] <Jen9> Can somebody help me with the login problem?
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#623 [17:17] * Kikster05 [webchat@modemcable114.173-81-70.mc.videotron.ca] has joined #minecrafthelp
#624 [17:18] <Kikster05> So I can't log in to my account because I have the wrong password. I can't reset my password either because I'm not getting the emails. This is a problem
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#629 [17:22] <Gamingfreek01> My friend has a brother who has host powers on a realms even though there not doing co-op he's causing a lot of problems in the sever and we can't ban him is there a fix?
#630 [17:25] * Verslyn [webchat@adsl-74-243-205-167.cae.bellsouth.net] has joined #minecrafthelp
#631 [17:25] * shinra678 [webchat@libertypetroleum.com] has joined #minecrafthelp
#632 [17:25] <Verslyn> Where do we type for assistance?
#633 [17:27] <shinra678> i emailed support with my transaction id and still havent got a response. i moved my account over to my mojang account and now i cant log into the mojang account at all. its been around half a week since i messaged them.
#634 [17:29] <CapFan67> shinra678, When did you send your request for support?
#635 [17:29] <CapFan67> Verslyn, What do you need assistance with?
#636 [17:32] <Verslyn> I've already sent an email to Mojang about 40 minutes ago, and I understand it'll take some time for them to respond. I just came here because I wanted to know, I changed my optifine cape, and whenever I went to log back into my account, it said the password or email was incorrect. I had been playing not even 2 minutes prior to changing my cape, an
#637 [17:32] <Verslyn> d now on Minecraft.net and Mojang.com it's saying that my information is incorrect. I requested a password reset to the email I used to set up the account and haven't received one. Is this a glitch or does it mean somebody else has accessed my account? It's happened to me before with another account, also with an optifine cape. I don't know if the
#638 [17:32] <Verslyn> two are related or how to fix it.
#639 [17:33] <shinra678> i believe it was thursday of last week im not sure
#640 [17:33] <CapFan67> Verslyn, We hear this a lot. Here's our position. Optifine is a 3rd party. You're willingly giving your account credentials to a 3rd party, then can't log in afterward. Giving away your account info is highly unwise.
#641 [17:34] <CapFan67> CapFan67, All that being the case, there isn't much we can do but refer you to Mojang for remedy.
#642 [17:34] <CapFan67> shinra678, That's not long enough yet. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#643 [17:34] <Verslyn> Ah, that's kinda what I feared but I'm not surprised to hear it. So really somebody could of just taken my info from the optifine website itself?
#644 [17:35] <CapFan67> Verslyn, I can't speculate about Optifine or their security. What I do know is we see a *lot* of players show up here after changing their cape unable to get back into their account.
#645 [17:36] <Verslyn> And you've no clue on how to help the situation besides contacting Mojang?
#646 [17:36] <CapFan67> Verslyn, Contacting Mojang is the only way to resolve account issues that are not technical in nature.
#647 [17:37] <Verslyn> Could Mojang help with this though, from what you know or have heard from others with the same issue?
#648 [17:37] <shinra678> thank you!
#649 [17:37] <CapFan67> Verslyn, Account recovery involves providing proof of purchase (transaction id). When provided, Mojang happily helps (in most cases).
#650 [17:38] <Verslyn> Ah, well I'll attempt to locate my transaction id, though I'm not sure I'll able to. Anything though, thank you for the help. Take care
#651 [17:38] <CapFan67> ??> Verslyn account/trans-id
#652 [17:38] <Absol> Verslyn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#653 [17:39] <Verslyn> Oh well, thank you haha
#654 [17:39] <CapFan67> Verslyn, Depending on when you purchased, Transaction ID recovery can be a single email.
#655 [17:39] <Verslyn> It was years ago and I clean my email regularly, so I don't think I'll find it that way
#656 [17:40] <CapFan67> Verslyn, Again, it's worth reading the help page. The easiest time periods are long ago.
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#658 [18:13] * G_Master_X [webchat@199.8.201.66] has joined #minecrafthelp
#659 [18:13] <G_Master_X> Hi! I'm having an issue with my minecraft game.
#660 [18:13] <CapFan67> G_Master_X, What issue are you having?
#661 [18:13] <G_Master_X> It launches and is stuck at the title screen on the latest update; completely frozen in the window; but it only registers as a crash when I force close it
#662 [18:14] <CapFan67> G_Master_X, That's sometimes caused by incompatible software. Let's see if there are any running:
#663 [18:14] <CapFan67> ??> G_Master_X tools/hjt
#664 [18:14] <Absol> G_Master_X: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [18:14] <Absol> G_Master_X: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [18:15] <G_Master_X> What is HijackThis and where can I find it?
#667 [18:16] <CapFan67> G_Master_X, Absol provided a link and instructions.
#668 [18:17] <G_Master_X> Ah sorry it was cut off xD
#669 [18:20] <G_Master_X> Here you go https://paste.ubuntu.com/p/jPJqDshRDk/
#670 [18:20] <G_Master_X> Apologies for the delay
#671 [18:22] <CapFan67> G_Master_X, You have both Parsec and Discord who's overlays can case your issues. Uninstall or disable both overlays and then test.
#672 [18:22] * Guest43558 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 183 seconds)
#673 [18:22] <G_Master_X> Alright, I'll attempt it and see if that works!
#674 [18:23] <G_Master_X> ALRIGHT IT WORKS!
#675 [18:24] <G_Master_X> Thank you! XD
#676 [18:24] <G_Master_X> I really appreciate it
#677 [18:24] <CapFan67> G_Master_X, Great news! You're quite welcome
#678 [18:24] <G_Master_X> Is there any exit survey or thing you want me to fill out now that it's done?
#679 [18:24] <CapFan67> G_Master_X, That's it. Enjoy!
#680 [18:24] <G_Master_X> Thanks!
#681 [18:24] <G_Master_X> Have a nice day
#682 [18:30] * killercreeper306 [webchat@c-174-48-3-74.hsd1.fl.comcast.net] has joined #minecrafthelp
#683 [18:31] <killercreeper306> I need help, java(tm) platform se binary is not responding
#684 [18:31] <killercreeper306> how can I fix this?
#685 [18:31] * Joe [webchat@174-126-37-137.cpe.cableone.net] has joined #minecrafthelp
#686 [18:31] <mattym> ??> killercreeper306 launcher/log
#687 [18:31] <Absol> killercreeper306: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#688 [18:31] <CapFan67> killercreeper306, That's sometimes caused by incompatible software. Let's see if there are any running
#689 [18:32] <CapFan67> ...or mattym will help you along.
#690 [18:32] <Joe> hello?
#691 [18:33] <killercreeper306> I am trying to follow the instructions on the link
#692 [18:33] <killercreeper306> Let's see if it works
#693 [18:33] <mattym> killercreeper306, Its not mean to make anything work, we need the link/url the instructions show you how to make.
#694 [18:35] * Shane0407 [webchat@c-73-117-13-26.hsd1.pa.comcast.net] has joined #minecrafthelp
#695 [18:36] <Shane0407> my minecraft crashes every time i open it, it goes to the mojang loading thing and crashes
#696 [18:36] <mattym> ??> Shane0407 tools/hjt
#697 [18:36] <Absol> Shane0407: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#698 [18:36] <Absol> Shane0407: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#699 [18:38] <killercreeper306> ok I'm getting it
#700 [18:38] <killercreeper306> https://paste.ubuntu.com/p/bJcCcwrHhP/
#701 [18:38] <killercreeper306> that's the link
#702 [18:38] <mattym> killercreeper306, Did you copy the log after the issue occured?
#703 [18:40] <Joe> Im not getting my forgot password email, can someone help?
#704 [18:40] * Doowork [webchat@67-2-209-254.slkc.qwest.net] has joined #minecrafthelp
#705 [18:40] <mattym> Joe, Did you check any spam/junk folders in your email?
#706 [18:40] <Shane0407> how do i do that HijackThis thing
#707 [18:40] <killercreeper306> https://paste.ubuntu.com/p/6Bdt6mNNKV/
#708 [18:40] <Joe> Yes I did
#709 [18:40] <Doowork> Trying to download on new computer but I am getting an error on hit4.ogg
#710 [18:40] <mattym> Shane0407, We need the link the instructions tell you to make.
#711 [18:41] <killercreeper306> this is after I closed the game
#712 [18:41] <mattym> ??> Doowork error/download
#713 [18:41] <Absol> Doowork: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#714 [18:41] <mattym> ??> killercreeper306 account/send-email
#715 [18:41] <Absol> killercreeper306: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#716 [18:41] <Joe> I even tried waiting like a week to see if I got the email and I never got it
#717 [18:41] <Absol> killercreeper306: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#718 [18:41] <mattym> ??> Joe account/send-email
#719 [18:41] <Absol> Joe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#720 [18:41] <Absol> Joe: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#721 [18:41] <killercreeper306> thanks
#722 [18:41] <Doowork> Thanks
#723 [18:42] <Joe> I sent an email to mojang at the beginning of the month and never got a reply though
#724 [18:42] <mattym> Joe, See the second link from Absol
#725 [18:43] <Joe> I've looked at before
#726 [18:43] <Joe> I came into this chat because the forums werent helping me at all
#727 [18:43] <Shane0407> that second link says i need an account to do
#728 [18:43] <mattym> Shane0407, What?
#729 [18:44] <mattym> Joe, You need to wait for Mojangs reply, they are only up to support requests submitted on the 1st of January.
#730 [18:44] <Shane0407> this https://paste.ubuntu.com link
#731 [18:44] <Shane0407> i put the stuff in it and clicked paste then copy as text
#732 [18:44] <mattym> ??> killercreeper306 tools/hjt
#733 [18:44] <Absol> killercreeper306: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#734 [18:44] <Absol> killercreeper306: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#735 [18:44] * bebo [webchat@c-73-169-157-125.hsd1.wa.comcast.net] has joined #minecrafthelp
#736 [18:45] * Joe [webchat@174-126-37-137.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#737 [18:45] <mattym> Shane0407, We need the URL/Link/Address of the page you are on.
#738 [18:45] * bebo [webchat@c-73-169-157-125.hsd1.wa.comcast.net] has quit. (Client Quit)
#739 [18:45] <Shane0407> ok
#740 [18:46] <Shane0407> https://paste.ubuntu.com/p/GctF3SFwPB/
#741 [18:46] <killercreeper306> I just sent an email
#742 [18:46] <mattym> killercreeper306, Sorry I sent that to the wrong person (you)
#743 [18:47] <mattym> ??> killercreeper306 tools/hjt
#744 [18:47] <Absol> killercreeper306: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#745 [18:47] <Absol> killercreeper306: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#746 [18:47] <mattym> killercreeper306, See those instructions instead ^
#747 [18:47] <mattym> ??> Shane0407 av/adwcleaner
#748 [18:47] <Absol> Shane0407: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#749 [18:47] <Absol> Shane0407: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#750 [18:47] <Shane0407> what why do i need to do that
#751 [18:47] <killercreeper306> ok
#752 [18:48] <Shane0407> ?
#753 [18:48] <mattym> Shane0407, There is malware on your computer.
#754 [18:48] <Shane0407> what how
#755 [18:49] <mattym> Shane0407, Mostly things that get added in with other software.
#756 [18:49] <Shane0407> how fix
#757 [18:49] <CapFan67> Shane0407, Absol linked the malware cleaner. YOu need to run that tool.
#758 [18:50] <Shane0407> what does this have to do with minecraft?
#759 [18:50] <mattym> Shane0407, The malware is causing your issue.
#760 [18:50] <CapFan67> Shane0407, The malware you have loaded is known to cause Minecraft to crash.
#761 [18:51] <Shane0407> malware + minecraft = no minecraft?
#762 [18:51] <Shane0407> :(
#763 [18:51] <CapFan67> Shane0407, Specifically, PremierOpinion (running on your computer) causes your crash. Run the removal tool and test.
#764 [18:52] <killercreeper306> https://paste.ubuntu.com/p/q7Z8knjfPt/
#765 [18:53] <mattym> ??> killercreeper306 av/adwcleaner
#766 [18:53] <Absol> killercreeper306: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#767 [18:53] <Absol> killercreeper306: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#768 [18:53] <Shane0407> why does killercreeper also have the same instructions as me?? does he also have the same exact problem
#769 [18:54] <mattym> Shane0407, Same problem, different malware
#770 [18:54] <CapFan67> Shane0407, Yes. differenet malware, but same result.
#771 [18:54] <Shane0407> oh...
#772 [18:54] <Shane0407> ok
#773 [18:54] <Shane0407> does that problem happen alot?
#774 [18:54] <CapFan67> Shane0407, Not surprising since you have the same symptom.
#775 [18:55] <CapFan67> Shane0407, This channel is for client crashes. Since malware causes it, we see it a lot.
#776 [18:55] <Shane0407> stupid malware
#777 [18:56] <killercreeper306> thanks
#778 [18:57] <Shane0407> what do i do after i restart
#779 [18:57] <mattym> Shane0407, Return to the channel.
#780 [18:57] <Shane0407> this channle
#781 [18:57] <mattym> Shane0407, Yes
#782 [18:57] <Shane0407> ok what do now
#783 [18:58] <Shane0407> im here
#784 [18:58] <mattym> Shane0407, Restart the computer.
#785 [18:58] <Shane0407> i did
#786 [18:58] <mattym> Shane0407, Without getting disconnected?
#787 [18:58] <CapFan67> Shane0407, Are you typing from the computer you're having trouble with, or working on a second computer?
#788 [18:58] * killercreeper306 [webchat@c-174-48-3-74.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#789 [18:59] <Shane0407> typing from different computers but doing everything on the one with the problem
#790 [18:59] <mattym> Shane0407, Then try starting the game again.
#791 [18:59] <CapFan67> Shane0407, Ah, unusual. In that case, test Minecraft now.
#792 [18:59] <Shane0407> ok
#793 [19:06] <Shane0407> its still not resoponding
#794 [19:06] <Shane0407> wait
#795 [19:06] <Shane0407> nvm it opened
#796 [19:07] <Shane0407> thank you guys peace
#797 [19:07] * Shane0407 [webchat@c-73-117-13-26.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#798 [19:36] * jazonblaze [webchat@71-32-55-100.hlna.qwest.net] has joined #minecrafthelp
#799 [19:37] <jazonblaze> hey everyone, I'm trying to install mods for the first time. There is no .minecraft/mods in %APPDATA%
#800 [19:37] <jazonblaze> and if I try to create /dev/foo/.minecraft it says "you must enter a file extension"
#801 [19:37] <jazonblaze> I'm trying to install the portal gun mod
#802 [19:37] <mattym> ??> jazonblaze mods
#803 [19:37] <Absol> jazonblaze: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#804 [19:38] <jazonblaze> ohhhhh okay well thanks anyways.
#805 [19:50] * Sycmos [webchat@162-194-77-248.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#806 [19:51] <Sycmos> Okay so, my Minecraft account is old as shit - like, 2009. It was migrated in 2017 and for some reason I can't seem to receive a recovery email to change my password.
#807 [19:51] <Absol> Sycmos: Please keep it civil
#808 [20:23] * syunnsuke510 [webchat@fp276fc477.stma002.ap.nuro.jp] has joined #minecrafthelp
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#814 [20:53] * universally_meme [webchat@c-71-238-50-197.hsd1.or.comcast.net] has joined #minecrafthelp
#815 [20:54] <universally_meme> can someone help me reset security questions? I am not recieving a reset email although the message that comes up says it has sent
#816 [20:54] * derpycarebears [webchat@cpe-70-93-171-191.natsow.res.rr.com] has joined #minecrafthelp
#817 [20:55] <derpycarebears> hello i migrated my account over and now it says i can only play the demo version even though i bought this game like 4 years ago
#818 [20:55] <derpycarebears> whats up with that
#819 [20:55] <universally_meme> can someone help me reset security questions? I am not recieving a reset email although the message that comes up says it has sent
#820 [20:55] <mattym> derpycarebears, When did you do the migration?
#821 [20:55] <mattym> ??> universally_meme account/send-email
#822 [20:55] <Absol> universally_meme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#823 [20:55] <Absol> universally_meme: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#824 [20:55] <derpycarebears> like few weeks ago
#825 [20:55] <mattym> ??> derpycarebears launcher/relog
#826 [20:55] <derpycarebears> i already have
#827 [20:55] <Absol> derpycarebears: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#828 [20:55] <universally_meme> i dont have the code though
#829 [20:55] <derpycarebears> ive done all that
#830 [20:56] <derpycarebears> it says i havent bought minecraft
#831 [20:56] <universally_meme> i bought the game like 7 years ago
#832 [20:56] <mattym> derpycarebears, Are you sure you are logging in with the email and password you migrated to?
#833 [20:56] <derpycarebears> yes
#834 [20:56] <mattym> derpycarebears, If you log in with the same info at account.mojang.com/me what does it say on the page?
#835 [20:57] <derpycarebears> it says the email i bought minecraft with may be different from the current email but i only used this email i am currently using
#836 [20:57] <derpycarebears> i just want my account back
#837 [20:57] <mattym> derpycarebears, What does it say if you log in on the page I mentioned.
#838 [20:57] <mattym> ??> universally_meme account/trans-id
#839 [20:57] <Absol> universally_meme: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#840 [20:58] <derpycarebears> just says how i can buy the game
#841 [20:58] <mattym> derpycarebears, Then thats not the Mojang account you migrated to. Are you sure there isn't another one you used?
#842 [20:58] <derpycarebears> no i only use 1 email
#843 [20:59] <mattym> ??> derpycarebears account/send-email
#844 [20:59] <Absol> derpycarebears: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#845 [20:59] <Absol> derpycarebears: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#846 [20:59] <derpycarebears> ive already done it and havent gotten a response why do they have you migrate an account if it just fucks everything up
#847 [20:59] <Absol> derpycarebears: Please keep it civil
#848 [21:01] * isigammer9000 [webchat@7-213-166-181.fibertel.com.ar] has joined #minecrafthelp
#849 [21:01] <isigammer9000> hi! anyone there?
#850 [21:01] <CapFan67> lots of someones.
#851 [21:01] <isigammer9000> oh hi!
#852 [21:02] <derpycarebears> can i unmigrate my account
#853 [21:03] <derpycarebears> can i unmigrate my account
#854 [21:03] <mattym> derpycarebears, No, you will need to wait to hear back from Mojang.
#855 [21:03] <derpycarebears> thats retarded
#856 [21:03] * universally_meme [webchat@c-71-238-50-197.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#857 [21:03] <derpycarebears> stupid ass motherfucking developers stealing my money fucking bitches
#858 [21:03] * Absol kicked derpycarebears from #minecrafthelp (Reason: erpycarebears :Keep it civilized, you are just a human being)
#859 [21:04] <isigammer9000> you know, I'be had problems with my account. It has been hacked, like an year ago, but now for remembering old times, I wanted to play again, so I am trying to get it back. I've already contacted tuch support and they confirmed receiving the mail. But I wanted to know if there's a faster way to get my account back (pd. the hackers stole my account
#860 [21:04] <isigammer9000> and sold it. now the email is also changed)
#861 [21:04] * asdasd [webchat@cpe-70-93-171-191.natsow.res.rr.com] has joined #minecrafthelp
#862 [21:04] <mattym> !ban asdasd
#863 [21:04] * Absol kicked asdasd from #minecrafthelp (Reason: sdasd :You have been removed from this channel)
#864 [21:05] <CapFan67> isigammer9000, Mojang is your only course of action. only they can restore access to your account.
#865 [21:05] <isigammer9000> ok thank you for your help. I hope I can get it back. I really wanted to get my account back. bye
#866 [21:10] * TheDynastyIII [webchat@65-131-71-138.chyn.qwest.net] has joined #minecrafthelp
#867 [21:12] <TheDynastyIII> hi so i tried to join a server and it says not authenticated with Minecraft.net why is this happening?
#868 [21:12] <mattym> ??> TheDynastyIII launcher/relog
#869 [21:12] <Absol> TheDynastyIII: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#870 [21:13] * serloko2000 [webchat@27.172.220.177.rfc6598.dynamic.copelfibra.com.br] has joined #minecrafthelp
#871 [21:14] <TheDynastyIII> thankk you so much!
#872 [21:14] <TheDynastyIII> Absol
#873 [21:14] <CapFan67> That never ceases to amuse me.
#874 [21:15] <serloko2000> Hello, I bought the game through the central keys and I do not remember my password to access the game.
#875 [21:16] * Mouse4 [webchat@cpe-172-116-236-71.socal.res.rr.com] has joined #minecrafthelp
#876 [21:16] <CapFan67> serloko2000, Is "central keys" a website?
#877 [21:17] * Mouse4 [webchat@cpe-172-116-236-71.socal.res.rr.com] has quit. (Client Quit)
#878 [21:17] <serloko2000> yes
#879 [21:17] <CapFan67> serloko2000, Minecraft Java Edition can only be purchased from Mojang or retail gift cards. Any other source won't be recognized. The trouble is, to recover your account, you'll need the Transaction ID from the original purchase.
#880 [21:18] <CapFan67> serloko2000, You can try contacting Mojang, but I doubt you'll get very far without the Transaction ID.
#881 [21:21] <serloko2000> Okay, thank you anyway! I bought it for this Brazilian site, I'm Brazilian, but if nothing works I'll buy the game again, oblige!
#882 [21:33] * TheDynastyIII [webchat@65-131-71-138.chyn.qwest.net] has quit. (Quit: webchat.esper.net)
#883 [21:36] * CJBlackKnight [webchat@cpe-104-34-29-133.socal.res.rr.com] has joined #minecrafthelp
#884 [21:38] * Doowork [webchat@67-2-209-254.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#885 [21:38] <CJBlackKnight> Hye my minecraft keeps crashing when I die or when commandblocks are run, how cna I fix this?
#886 [21:39] <mattym> ??> CJBlackKnight win/reinst
#887 [21:39] <Absol> CJBlackKnight: You may need to reinstall the locally installed files that Minecraft puts into place.
#888 [21:39] <Absol> CJBlackKnight: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#889 [21:40] <CJBlackKnight> I have tried that, ti didn't solve the problem
#890 [21:40] <mattym> ??> CJBlackKnight launcher/log
#891 [21:40] <Absol> CJBlackKnight: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#892 [21:41] * xGianBeast [webchat@179.6.195.219] has joined #minecrafthelp
#893 [21:42] <xGianBeast> hello
#894 [21:42] <CapFan67> Hi
#895 [21:42] <xGianBeast> I have a problem
#896 [21:42] <CJBlackKnight> ok give me 10 minutes
#897 [21:43] <CapFan67> xGianBeast, What problem would that be?
#898 [21:43] <xGianBeast> fix the problem
#899 [21:44] <xGianBeast> pixel format not accelerated
#900 [21:44] <CapFan67> ??> xGianBeast win/dxdiag
#901 [21:44] <Absol> xGianBeast: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#902 [21:45] <xGianBeast> ok
#903 [21:45] <xGianBeast> already did
#904 [21:47] <CapFan67> xGianBeast, We'll need the link.
#905 [21:56] <CJBlackKnight> Ok here it is
#906 [21:56] <CJBlackKnight> https://paste.ubuntu.com/p/3Fwd6gTtss/
#907 [21:56] <CJBlackKnight> I open up 1.13.2 and then it crashes
#908 [21:56] <CJBlackKnight> discord overlay is off
#909 [21:56] <CapFan67> ??> CJBlackKnight tools/hjt
#910 [21:56] <CJBlackKnight> but it doesn't crash in older versions but in the older versions that works if i die or the game runs commands then i crash
#911 [21:56] <Absol> CJBlackKnight: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#912 [21:56] <Absol> CJBlackKnight: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [21:57] <CapFan67> ...wait, it only crashes in 1.13.2?
#914 [21:57] <CJBlackKnight> Only crashes when loading up in 1.13.2 but older versions it will crash but only once im in the game and something happens such as i die or command blocks run
#915 [21:58] <CapFan67> CJBlackKnight, Well, let's start with hjt, then move to other possibilities if that doesn't resolve the issue.
#916 [21:58] <CJBlackKnight> Ok, doing it now
#917 [21:59] <CJBlackKnight> https://paste.ubuntu.com/p/pwWKNg5M3k/
#918 [22:00] <CJBlackKnight> Here it is
#919 [22:01] <CapFan67> CJBlackKnight, Malware: RelevantKnoweldge. Here's the cleaning instructions:
#920 [22:01] <CapFan67> ??> CJBlackKnight av/adwcleaner
#921 [22:01] <Absol> CJBlackKnight: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#922 [22:01] <Absol> CJBlackKnight: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#923 [22:03] <CJBlackKnight> Ok, doing that now
#924 [22:09] <CJBlackKnight> Ok done
#925 [22:10] <CJBlackKnight> What now?
#926 [22:10] <CapFan67> Did the system reboot after the Clean and Repair?
#927 [22:10] <CJBlackKnight> yeah
#928 [22:10] <CapFan67> CJBlackKnight, try to reproduce the error.
#929 [22:10] <CJBlackKnight> Ok
#930 [22:14] <CapFan67> CJBlackKnight, The delay leads to suspect 1.13.2 doesn't crash on launch now?
#931 [22:14] <CJBlackKnight> No, just had to grab some water, sorry
#932 [22:14] <CJBlackKnight> Testing it now
#933 [22:15] <CJBlackKnight> It worked let me try death to see if I crash
#934 [22:15] <CJBlackKnight> Working! Thank you so much!
#935 [22:15] <CJBlackKnight> I love you to the moon and back!
#936 [22:15] <CapFan67> CJBlackKnight, Very glad to hear it's working.
#937 [22:34] * daniel4 [webchat@dynamic-ip-1901567121.cable.net.co] has joined #minecrafthelp
#938 [22:34] <daniel4> hola
#939 [22:34] <CapFan67> hELLO
#940 [22:34] <daniel4> quien me puede ayudar
#941 [22:34] <daniel4> can you help me?
#942 [22:35] <CapFan67> daniel4, That depends. What do you need?
#943 [22:37] <daniel4> i bought minecraft in 2012 and y forgot the user name
#944 [22:37] <daniel4> and i really wanna play
#945 [22:38] <CapFan67> daniel4, You'll need to contact Mojang.
#946 [22:38] <daniel4> how?
#947 [22:38] <CapFan67> ??> daniel4 account/send-email
#948 [22:38] <Absol> daniel4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#949 [22:38] <Absol> daniel4: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#950 [22:39] <daniel4> thanx
#951 [22:41] <daniel4> how i send a email to mojang?
#952 [22:41] <CapFan67> daniel4, The link provided above is a web form that contacts Mojang. They will respond via email.
#953 [22:41] <daniel4> thank you
#954 [23:19] * eli [webchat@dsl-74-83-247-199.fuse.net] has joined #minecrafthelp
#955 [23:19] * eli is now known as Guest81676
#956 [23:20] <Guest81676> can i get minecraft java if i have windows 10 edition long enough?
#957 [23:24] <eli> eli
#958 [23:25] * SlimDirty [webchat@c-67-183-86-24.hsd1.wa.comcast.net] has joined #minecrafthelp
#959 [23:25] <amazingaming78> hello
#960 [23:26] <SlimDirty> Hi, my friend is having trouble with his minecraft. We did a fresh install of his OS to clean up his computer. Now the game is freezing at launch
#961 [23:26] <amazingaming78> can i get minecraft java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?can i get minecraft
#962 [23:26] <amazingaming78> java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?can i get minecraft java if i have windows 10 edition long enough?
#963 [23:26] <mattym> !ban amazingaming78 No
#964 [23:26] * Absol kicked amazingaming78 from #minecrafthelp (Reason: mazingaming78 :No)
#965 [23:26] <mattym> SlimDirty, Are you in the chat from the effected computer?
#966 [23:27] <SlimDirty> mattym No I'm not, I could have him join the chat if you would like
#967 [23:27] <mattym> SlimDirty, It will make things easier.
#968 [23:28] <SlimDirty> sending to him now to have him enter chat. Just to get a few things out of the way as well. Made sure twitch is running as admin, computer updates are installed, Graphics drivers are up to date. Done a clean install of Minecraft, Java and Twitch launcher multiple times to no success
#969 [23:29] <mattym> SlimDirty, Does the issue happen in vanilla Minecraft with the official launcher?
#970 [23:30] <SlimDirty> Yes, it was freezing at world server loading, after computer updates it now freezes at the Mojang screen.
#971 [23:31] <SlimDirty> mattym Apparently he is banned? He just tried to join the chat and it says he was unable to as he is banned.
#972 [23:32] * bochicabobo [webchat@c-67-183-86-24.hsd1.wa.comcast.net] has joined #minecrafthelp
#973 [23:32] <mattym> SlimDirty, Not this chat, we would have seen a message in the chat.
#974 [23:32] <bochicabobo> mattym I am the person slimdirty talked about
#975 [23:32] <SlimDirty> Ok he just joined, apologies, Bochicabobo is the affected user
#976 [23:32] <mattym> ??> bochicabobo tools/hjt
#977 [23:32] <Absol> bochicabobo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#978 [23:32] <Absol> bochicabobo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#979 [23:33] * bochicabobo [webchat@c-67-183-86-24.hsd1.wa.comcast.net] has quit. (Client Quit)
#980 [23:36] <SlimDirty> Absol He's doing it now
#981 [23:37] <SlimDirty> @absol mattym https://paste.ubuntu.com/p/Bf6w5wmpcW/?fbclid=IwAR2fdqiSiJSgMIkmu3NiZUKibvIhgi5MVeyUDWG3VORTvydY6FD0wxJ6RXc
#982 [23:38] <mattym> SlimDirty, He will need to do the following instructions Absol gives you.
#983 [23:38] <mattym> ??> SlimDirty av/adwcleaner
#984 [23:38] <Absol> SlimDirty: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#985 [23:38] <Absol> SlimDirty: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#986 [23:39] <SlimDirty> Absol Scanning now
#987 [23:43] <SlimDirty> Absol Ran the scan, found a few threats and did the repair and restart
#988 [23:43] <mattym> Try the game again
#989 [23:44] <SlimDirty> Will do
#990 [23:48] <SlimDirty> Absol mattym You are both godsends thank you. I think it was windows security center blocking it
#991 [23:48] <SlimDirty> thank you so much
#992 [23:49] * koffy76 [webchat@188.170.75.83] has joined #minecrafthelp
#993 [23:50] * Guest39620 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#994 [23:51] <koffy76> hello there. i hava a trouble. i have a login on minecraft.net, but can`t login to mojang. I didn`t remember login crads to mojang.com. anbody can help/
#995 [23:51] <koffy76> creds*
#996 [23:53] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#997 [23:53] <mattym> koffy76, it should be the same for both.
#998 [23:54] * webrosc is now known as Guest49426
#999 [23:55] <koffy76> mattym i try recover password but email did not arrive