#1 [00:05] <mattym> ??> koffy76 account/send-email
#2 [00:05] <Absol> koffy76: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#3 [00:05] <Absol> koffy76: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#5 [00:22] * Alps_splash [webchat@75-131-219-33.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#6 [00:22] <Alps_splash> I've done the forgot password and yet to get any emails. can I get any assistance please?
#7 [00:27] <Alps_splash> hello?
#8 [00:40] <Alps_splash> Anyone here able to unlock my account? the forgot password does not send me emails.
#9 [00:41] <CapFan67> Alps_splash, This channel is volunteers helping with technical issues, such as client crashes. For account issues, you'll need to contact Mojang.
#10 [00:41] <CapFan67> ??> Alps_splash account/send-email
#11 [00:41] <Absol> Alps_splash: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#12 [00:41] <Absol> Alps_splash: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#13 [00:41] <CapFan67> ??> Alps_splash account/trans-id
#14 [00:41] <Absol> Alps_splash: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#15 [00:52] <Alps_splash> k thanks. so you don't have any access to unlocking my account even if I have all that info you have look for?
#16 [00:54] <CapFan67> Alps_splash, No. We're not Mojang. You can provide that information to Mojang through the form I linked above.
#17 [00:54] <Alps_splash> k thanks.
#18 [01:05] * Luke [webchat@c-73-93-146-155.hsd1.ca.comcast.net] has joined #minecrafthelp
#19 [01:05] * CharlieBR20 [webchat@dsl-189-188-4-56-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#20 [01:06] <Luke> I can't get my password reset via email of the account. I have an email from when I migrated my account, but it's not letting me reset my password (I forgot it)
#21 [01:06] <CharlieBR20> i have this acount for 7 years and i never redeem my windows 10 code
#22 [01:07] <CharlieBR20> but i didnt redeem the code
#23 [01:07] <CharlieBR20> this is the first timei see the code
#24 [01:21] <Luke> I guess I'll just wait for a message back from support.
#25 [01:21] <Luke> thanks anyways!
#26 [01:21] <Luke> ruins my night lol, I was hoping to play minecraft with a friend :3
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#31 [02:55] * tacktiik001 [webchat@91.86.167.89] has joined #minecrafthelp
#32 [02:55] <tacktiik001> Hey
#33 [02:56] * desenydodo [webchat@94.107.109.84] has joined #minecrafthelp
#34 [02:56] <desenydodo> hello I contact you because I have more aces to my account minecraft j esay to do password forget but I do not receive mail to change it and I have already esay to contact you but no news donation I allow you send back a new email while waiting for an answer that will allow me to replay
#35 [02:57] <tacktiik001> Hello, I lost my e-mail but I still know my password (sorry, i use translator)
#36 [02:57] <urielsalis> ??> tacktiik001 account/send-email
#37 [02:57] <Absol> tacktiik001: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#38 [02:57] <Absol> tacktiik001: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#39 [02:57] <urielsalis> ??> desenydodo account/send-email
#40 [02:57] <Absol> desenydodo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#41 [02:57] <Absol> desenydodo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#42 [02:58] <tacktiik001> My account is as old as my bones ... i forgot my gift code
#43 [02:58] <desenydodo> already had a week already
#44 [02:59] <urielsalis> desenydodo: see second link
#45 [02:59] <urielsalis> tacktiik001: contact them anyway asking for alternate verification methods
#46 [03:00] <desenydodo> I just did it but how long does it take to get an answer?
#47 [03:00] <tacktiik001> I sent an e-mail 7 days ago, I got no answer. That's why I'm here ^^
#48 [03:03] <desenydodo> it takes a lot of time?
#49 [03:03] <urielsalis> desenydodo: tacktiik001 they have a pretty big backlog from the holidays
#50 [03:03] <urielsalis> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- is the article they update
#51 [03:04] <desenydodo> chit ^^
#52 [03:05] <tacktiik001> wtf, I found my e-mail!
#53 [03:05] <tacktiik001> Thank you for your answers !
#54 [03:06] * tacktiik001 [webchat@91.86.167.89] has quit. (Quit: webchat.esper.net)
#55 [03:09] * zapaul [webchat@95.156.227.249] has joined #minecrafthelp
#56 [03:10] <zapaul> Hi everyone! How long does a bug report take to be verified and fixed by the Mojang team in their bug tracker in general? I created a report back in November and our customer is still waiting for his IDN domain to work. However, this really looks like an issue on Mojangs end.
#57 [03:17] <mattym> Do you have the link to the report?
#58 [03:20] <zapaul> Sure: https://bugs.mojang.com/browse/MC-139368
#59 [03:24] <mattym> I doubt Mojang will do anything to help with a private server setup. Its well outside of what they deal with.
#60 [03:26] <zapaul> I doubt that this is about a private server setup. Minecraft should look for SRV records for the ACE format of the domain, shouldn't it? This seems to be an issue within the logic Minecraft uses to determine the port with SRV records.
#61 [03:28] <mattym> Or something in your setup
#62 [03:28] <mattym> Last time I set one up that way there were no issues.
#63 [03:31] <zapaul> With a non-standard port? Why would xyzü.de not work, specifing the port with xyzü.de:25576 work (i.e. bypassing the SRV record) and connecting to the server with the ACE format in Minecraft directly (xn--...) work? Also, we took a look at the DNS queries Minecraft is doing to determine the port with an SRV record, it is querying "_minecraft._tcp.x
#64 [03:31] <zapaul> yz\374.de" instead of "_minecraft._tcp.xn--xyz-joa.de". This is just wrong, right? If I would use dig with the non-ACE format, I also would not find a valid DNS record.
#65 [03:32] <urielsalis> probably the unicode in the domain
#66 [03:32] <urielsalis> I rememeber a bug report about that
#67 [03:35] <zapaul> Yes, this is why I think this is not a problem within our setup, but a bug. As I also stated in the report, I copied all the settings to a second testing domain without unicode (ue instead of ü) and they worked just fine there.
#68 [03:36] <mattym> I wonder if thats one of the Java escapes
#69 [03:37] <mattym> Are you using a cname or A record?
#70 [03:40] <zapaul> It's an SRV record on the main domain, pointing to a subdomain of that domain, which is an A record to the servers IP.
#71 [03:43] <mattym> You made sure the name of the A record DOES NOT match the name of the SRV record right?
#72 [03:47] <zapaul> I'm sorry, what do you mean exactly? The SRV name is "_minecraft._tcp.[domain in ACE-format].", the value is "0 2249 mctest.[domain in ACE-format].". The mctests subdomain is an A record pointing to the servers IP.
#73 [03:50] * DoTExE97x [webchat@dynamic.ip.89.148.42.122.batelco.com.bh] has joined #minecrafthelp
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#75 [03:53] * playfra [webchat@net-2-32-1-143.cust.vodafonedsl.it] has joined #minecrafthelp
#76 [03:55] <playfra> ciao mio bambino vorrebbe entrare su Minecraft da un altro dispositivo perche il computer che usava prima non si accende più ,si e rotto il computer,potreste aiutarmi ? grazie
#77 [04:00] * playfra [webchat@net-2-32-1-143.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#78 [04:01] <mattym> zapul, your A record needs to be named/set to @ if you want to connect without a subdomain.
#79 [04:05] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has quit. (Remote host closed the connection)
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#83 [04:18] * YeS0819 [webchat@58.126.46.40] has joined #minecrafthelp
#84 [04:19] <YeS0819> Hi, helper
#85 [04:21] <YeS0819> [#MineCraftHelp] Hello, helper. I am a user using a nickname called YeS0819. I recently tried to sign in, but I received a message that my password did not match and I received a password reset request to fix it, but my email is not arriving. Tell me what you need to do about this fact.
#86 [04:23] <YeS0819> Absol How to..?
#87 [04:53] * johnbristol [webchat@host62-7-183-69.range62-7.btcentralplus.com] has joined #minecrafthelp
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#89 [04:59] * johnbristol [~john@2a00:23c4:e114:9c00:ba97:5aff:fef4:95b6] has joined #minecrafthelp
#90 [05:03] <johnbristol> Is there a standard way of hyperlinking from my homepage to my minecraft server?
#91 [05:42] <johnbristol> Is there a standard way of hyperlinking from my homepage to my minecraft server? I've seen McURL but that needs installing on the client machine. I can't find a script able to invoke the Minecraft client from a webpage.
#92 [05:45] <Andrio> johnbristol, I don't think Minecraft can do that. You can run your server through the same domain name as your website.
#93 [05:49] <johnbristol> I am running the Minecraft server on the same machine as the Apache web server Andrio. I got stuck looking at javascript "spawn, child, execfile" - it's beyond my competence. I'd hoped someone had instructions.
#94 [05:50] <Andrio> the standard way is to just give the address of your Minecraft server, and the port number if it's not the standard 25565
#95 [05:50] <johnbristol> If I could trigger the launch of the Minecraft client on the user's machine and point it to my world then the user would have a one-click way in, instead of typing my URL in by hand
#96 [05:50] <Andrio> mm
#97 [05:52] <johnbristol> Thanks for answering though. I know where I'm ignorant which is part of the learning process.
#98 [05:54] <Andrio> no problem?
#99 [05:55] <johnbristol> Andrio: The long-term universal solution is for browsers to know a Minecraft protocol "minecraft://" but that's not likely to happen. I'll read some more of the Javascript manual.
#100 [06:00] <Andrio> Well, that is what Ace of Spades does.
#101 [06:01] <Andrio> And McURL, which acts as a third-party Minecraft launcher?
#102 [06:02] <urielsalis> I think there is a protocol for adding servers
#103 [06:02] <Andrio> mm?
#104 [06:02] <urielsalis> have you checked https://wiki.vg/Main_Page?
#105 [06:03] <urielsalis> ah, bedrock
#106 [06:04] <urielsalis> Its a good idea to make a request in feedback.minecraft.net
#107 [06:04] <urielsalis> adding url protocols is super simple in java
#108 [06:15] * dydus [webchat@nat1.thomasmore.be] has joined #minecrafthelp
#109 [06:15] <dydus> hello ?
#110 [06:16] * playfra [webchat@net-2-32-1-143.cust.vodafonedsl.it] has joined #minecrafthelp
#111 [06:18] * playfra [webchat@net-2-32-1-143.cust.vodafonedsl.it] has quit. (Client Quit)
#112 [06:18] <dydus> i have a question about an io.netty problem
#113 [06:20] <dydus> hello ?
#114 [06:35] * kat1 [webchat@114.76.4.15] has joined #minecrafthelp
#115 [06:35] <kat1> Hi! i have had a minecraft account since it came out and ive recently had to change my computer as my last one die
#116 [06:36] <kat1> died
#117 [06:36] <kat1> but every time i try to log in
#118 [06:36] <kat1> it doesnt work and says i have the incorrect password
#119 [06:36] <kat1> trying to recover the email address wont work as it never comes through
#120 [06:36] <kat1> and i used a parents email
#121 [06:37] <kat1> is there any way ill be able to recover my account?
#122 [06:47] <Andrio> ??> kat1 account/send-email
#123 [06:47] <Absol> kat1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#124 [06:47] <Absol> kat1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#125 [06:47] <kat1> thank you!
#126 [06:47] <kat1> thank you!
#127 [06:48] * kat1 [webchat@114.76.4.15] has left #minecrafthelp
#128 [06:55] * ThonnosPvP [webchat@179-108-24-66.viunet.net] has joined #minecrafthelp
#129 [06:56] <ThonnosPvP> I can not get into minecraft
#130 [06:56] * ThonnosPvP [webchat@179-108-24-66.viunet.net] has quit. (Client Quit)
#131 [06:58] * aaron [webchat@exchange.newbridge-college.ie] has joined #minecrafthelp
#132 [06:58] <aaron> i lost my email for my old account
#133 [06:59] * aaron [webchat@exchange.newbridge-college.ie] has quit. (Client Quit)
#134 [07:05] <johnbristol> urielsalis: "adding url protocols is super simple in java", yes, but the java is on the server. I need to influence what happens on the client machine. Is that what you think I could do?
#135 [07:05] * bl4cky [webchat@213.70.9.212.dynamic.jazztel.es] has joined #minecrafthelp
#136 [07:05] <bl4cky> Hi someone there?
#137 [07:05] <bl4cky> need help
#138 [07:05] <CapFan67> bl4cky, What do you need help with?
#139 [07:06] <bl4cky> i tried to request password change like 7 times
#140 [07:06] <bl4cky> and after 20 min i dont get email
#141 [07:06] <bl4cky> :S
#142 [07:06] <CapFan67> bl4cky, Did you check your junk mail folders?
#143 [07:06] <bl4cky> everything
#144 [07:06] <bl4cky> spam, important
#145 [07:06] <CapFan67> ??> bl4cky account/send-email
#146 [07:06] <Absol> bl4cky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [07:06] <Absol> bl4cky: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#148 [07:07] <CapFan67> ??> bl4cky account/trans-id
#149 [07:07] <Absol> bl4cky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#150 [07:07] <bl4cky> ty i will try it ^^
#151 [07:43] * AndsMC [webchat@93-166-57-176-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#152 [07:44] <AndsMC> Can someone help me recover my email address?
#153 [07:46] * AndsMC [webchat@93-166-57-176-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#154 [07:48] * isigammer9000 [webchat@7-213-166-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#155 [08:41] * Piotrek3vic [webchat@user-5-173-241-44.play-internet.pl] has joined #minecrafthelp
#156 [08:41] <Piotrek3vic> I wanted tl
#157 [08:43] <Piotrek3vic> I deleted my email adress and I can't add new email to my account. I can log in to my mojang account
#158 [08:44] <CapFan67> Piotrek3vic, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#159 [08:44] <Piotrek3vic> Thx
#160 [08:45] * thelounge76 [webchat@lfbn-idf3-1-239-171.w90-22.abo.wanadoo.fr] has joined #minecrafthelp
#161 [08:45] * Espercorn kicked thelounge76 from #minecrafthelp (Reason: helounge76 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#164 [08:50] * JBP [webchat@host86-153-86-124.range86-153.btcentralplus.com] has joined #minecrafthelp
#165 [08:50] <JBP> Hello can anyone help me resolve my crashing issue?
#166 [08:51] <CapFan67> JBP, Does the launcher crash, or does the game crash after pressing play?
#167 [08:52] <Piotrek3vic> CapFan67 This article doesn't help. It always wan't to send instructions to my deleted email. The same thing happens when I try to pass it with security questions.
#168 [08:52] <JBP> After pressing play, it goes onto the mojang logo and crashes, here is the exit code: -805306369
#169 [08:54] <CapFan67> ??> JBP tools/hjt
#170 [08:54] <Absol> JBP: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#171 [08:54] <Absol> JBP: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#172 [08:55] <CapFan67> Piotrek3vic, You should have the option to change your address by answering challenge questions when you login.
#173 [08:57] <JBP> https://paste.ubuntu.com/p/9z86TYXy4w/ Thers the link!
#174 [08:59] <CapFan67> JBP, You have malware installed known to cause this issue (PremierOpinion). Here's the removal procedure:
#175 [08:59] <CapFan67> ??> JBP av/adwcleaner
#176 [08:59] <Absol> JBP: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#177 [08:59] <Absol> JBP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#178 [09:00] <JBP> Thanks!
#179 [09:04] <CapFan67> Piotrek3vic, Just tested with my spare account, and it works fine. Log into your account. Go to https://account.mojang.com/changeemail/request . Enter your old and new address. Your new address will receive instructions with a link to the security questions.
#180 [09:05] <Piotrek3vic> CapFan67 I tried it and it shows that my question's doesn't exist. It's also weird that I can log in on Mojang Account with email adress that doesn't exist because it have been deleted.
#181 [09:07] <CapFan67> Piotrek3vic, Mojang doesn't check the existence of the email account, it just uses it as credentials. If you failed to set security questions AND no longer have access to the email account, then you have a problem. You'll need to contact Mojang Customer Support:
#182 [09:07] <CapFan67> ??> Piotrek3vic account/send-email
#183 [09:07] <Absol> Piotrek3vic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#184 [09:07] <Absol> Piotrek3vic: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#185 [09:07] <CapFan67> ??> Piotrek3vic account/trans-id
#186 [09:07] * Demian [webchat@p5B08D8D1.dip0.t-ipconnect.de] has joined #minecrafthelp
#187 [09:07] <Absol> Piotrek3vic: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#188 [09:08] * jera2101 [webchat@191-5-219-57.osir.net.br] has joined #minecrafthelp
#189 [09:08] <jera2101> someone i cant dowload minecraft 1.9
#190 [09:08] <CapFan67> jera2101, Java Edition or Bedrock Edition?
#191 [09:08] * Jackshou [webchat@058177127043.ctinets.com] has joined #minecrafthelp
#192 [09:08] <Jackshou> hi
#193 [09:08] <jera2101> talk i cant dowload place2.ogg
#194 [09:08] <jera2101> java
#195 [09:08] <Jackshou> HI
#196 [09:08] <Jackshou> ?
#197 [09:09] <Jackshou> lol
#198 [09:09] <CapFan67> jera2101, We only support current version vanilla clients. Does 1.13.2 download properly?
#199 [09:09] <Piotrek3vic> Ok. I did it , thanks for help
#200 [09:09] <Jackshou> hello,why i can't login my account?
#201 [09:09] <CapFan67> Jackshou, When you try to log into the client, what's the exact error?
#202 [09:09] <jera2101> oh
#203 [09:10] * Piotrek3vic [webchat@user-5-173-241-44.play-internet.pl] has quit. (Quit: webchat.esper.net)
#204 [09:10] <Demian> Mojang states that all authentication servers are running but minecraft still tells me they "are down for maintenance" for three days now.
#205 [09:10] <Jackshou> umm,i said today what happen:i bought account in 2016 my school
#206 [09:10] <Jackshou> then,they deleted all account
#207 [09:10] <Jackshou> but the mc account still here
#208 [09:11] <Jackshou> last i cant login
#209 [09:11] * jera2101 [webchat@191-5-219-57.osir.net.br] has quit. (Client Quit)
#210 [09:11] <Jackshou> (i already change the password)
#211 [09:11] <CapFan67> Jackshou, ...I still need to know the exact error you get when trying to log into the client.
#212 [09:12] <Jackshou> i need to ask......how to change other email
#213 [09:12] <Jackshou> now XXXXXX@gmail.com goet deleted
#214 [09:13] <Jackshou> *got
#215 [09:13] <CapFan67> Jackshou, To change your email address, go here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#216 [09:14] <CapFan67> Demian, When you try to log into the client, what's the exact message you get?
#217 [09:14] <Jackshou> +CanFan67
#218 [09:14] <Jackshou> do u have discord?
#219 [09:14] <Jackshou> or team viewer?
#220 [09:15] <CapFan67> Jackshou, No. We offer support here in this IRC channel.
#221 [09:16] <Jackshou> but i really want to show you why i can't login
#222 [09:16] <CapFan67> Jackshou, Also note, this is a public channel. Don't post private information here.
#223 [09:16] <Jackshou> um...
#224 [09:17] <CapFan67> Jackshou, If it's not something you can describe, you can take a screenshot and post it. Again, don't post private information in your screenshot.
#225 [09:18] <Jackshou> sorry,i can't post it
#226 [09:20] <Demian> when i try to log in on any multiplayer server it states that it "Failed to log in: The authentication servers are currently down for maintenance" but mojang stateson https://help.mojang.com/ they are running perfectly
#227 [09:20] * Jackshou [webchat@058177127043.ctinets.com] has quit. (Quit: webchat.esper.net)
#228 [09:21] * Jackshou [webchat@058177127043.ctinets.com] has joined #minecrafthelp
#229 [09:22] <CapFan67> ??> Demian tools/hjt
#230 [09:22] <Absol> Demian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [09:22] <Absol> Demian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [09:22] <Jackshou> how to post a screenshot ?
#233 [09:23] <CapFan67> Jackshou, paste the screenshot to an image site, such as http://imgur.com/ then post the link here.
#234 [09:23] * RonGamer [webchat@058177127043.ctinets.com] has joined #minecrafthelp
#235 [09:23] <RonGamer> hi
#236 [09:23] * Daichymo [webchat@tha68-1-88-163-12-29.fbx.proxad.net] has joined #minecrafthelp
#237 [09:23] <RonGamer> why i already change the password then can't login
#238 [09:23] <RonGamer> i already try to restart the computer
#239 [09:24] <CapFan67> RonGamer, have you input any bad passwords within the last hour?
#240 [09:24] <RonGamer> no.
#241 [09:24] * NickSon [webchat@058177127043.ctinets.com] has joined #minecrafthelp
#242 [09:24] <RonGamer> i didn't
#243 [09:24] <NickSon> yes you did
#244 [09:24] <NickSon> hahahaha
#245 [09:24] <NickSon> niggg a
#246 [09:24] <NickSon> niggg a
#247 [09:24] * NickSon [webchat@058177127043.ctinets.com] has left #minecrafthelp
#248 [09:24] <CapFan67> RonGamer, Are you able to log into Mojang.com or minecraft.net?
#249 [09:25] <RonGamer> Yeah
#250 [09:25] <CapFan67> RonGamer, When you try to log into the client, what's the exact error message?
#251 [09:25] <Jackshou> redownload minecraft
#252 [09:25] <Daichymo> Hello I had a problem yesterday I can not log in to my account it worked fine yesterday but suddenly it does not work anymore. Can you help me?
#253 [09:25] <RonGamer> no message
#254 [09:25] <RonGamer> just said wrong
#255 [09:25] <Demian> i can't now (I'm no admin) but thanks for the help
#256 [09:25] <RonGamer> password or email
#257 [09:26] <Jackshou> RonGamer redownload
#258 [09:26] <RonGamer> umm
#259 [09:26] <RonGamer> fine
#260 [09:26] <Daichymo> I had a problem yesterday I can not log in to my account it worked fine yesterday but suddenly it does not work anymore. Can you help me?
#261 [09:26] <RonGamer> i buy new account
#262 [09:26] <CapFan67> RonGamer, If you can log into the website, but not the client, something is blocking your access to the authentication or session server. Let's see what's running on your machine:
#263 [09:26] <CapFan67> ??> RonGamer tools/hjt
#264 [09:26] <RonGamer> ok
#265 [09:26] <Absol> RonGamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#266 [09:26] <Absol> RonGamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#267 [09:27] <RonGamer> is work?
#268 [09:27] <RonGamer> um
#269 [09:27] <RonGamer> idk how
#270 [09:27] <RonGamer> idk how
#271 [09:27] * RonGamer [webchat@058177127043.ctinets.com] has left #minecrafthelp
#272 [09:29] * Webchat_11614 [webchat@adsl-5.176.58.178.tellas.gr] has joined #minecrafthelp
#273 [09:29] * Espercorn kicked Webchat_11614 from #minecrafthelp (Reason: ebchat_11614 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#274 [09:29] * Demian [webchat@p5B08D8D1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#275 [09:29] <Daichymo> hello
#276 [09:29] * CheddaBomb [webchat@mta-98-1-7-172.nycap.rr.com] has joined #minecrafthelp
#277 [09:30] <CheddaBomb> How do i fix Unable to save download. death2.ogg?
#278 [09:30] <CapFan67> Daichymo, Are you able to log into Mojang.com and Minecraft.net?
#279 [09:30] <CheddaBomb> yes
#280 [09:30] <CapFan67> CheddaBomb, That question was directed at someone else.
#281 [09:30] <CapFan67> ??> CheddaBomb tools/hjt
#282 [09:30] <Absol> CheddaBomb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#283 [09:30] <Absol> CheddaBomb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#284 [09:30] <Daichymo> no
#285 [09:31] <CapFan67> Daichymo, Have you tried resetting your password?
#286 [09:31] <Daichymo> yes but the email is never coming
#287 [09:32] <CapFan67> Daichymo, Then you'll need to contact Mojang Customer Support:
#288 [09:32] <CapFan67> ??> Daichymo account/send-email
#289 [09:32] <Absol> Daichymo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#290 [09:32] <Absol> Daichymo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#291 [09:32] <CapFan67> ??> Daichymo account/trans-id
#292 [09:32] <Absol> Daichymo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#293 [09:33] <Daichymo> The problem is that this account I bought from a friend but who no longer has the email
#294 [09:33] <CheddaBomb> https://paste.ubuntu.com/p/7j3rRnKqZj/
#295 [09:33] <Daichymo> Trasaction ID*
#296 [09:33] <CapFan67> Daichymo, Mojang does not recognize account transfers. Your friend will need to recover their account.
#297 [09:35] * Daichymo [webchat@tha68-1-88-163-12-29.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#298 [09:35] <CapFan67> CheddaBomb, You have a number of issues: Remove ByteFence, causing the download issue. Remove PremierOpinion, which will crash your client (I'll post instrcutions).
#299 [09:35] <CapFan67> ??> CheddaBomb av/bytefence
#300 [09:35] <Absol> CheddaBomb: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#301 [09:35] <CapFan67> ??> CheddaBomb av/adwcleaner
#302 [09:35] <Absol> CheddaBomb: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#303 [09:35] <Absol> CheddaBomb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#304 [09:36] <CapFan67> CheddaBomb, You also have Mcafee which can cause download issues as well, but let's start with those two.
#305 [09:44] * bnelson [webchat@134.41.74.112] has joined #minecrafthelp
#306 [09:45] <bnelson> im trying to set up and minecraft server but im getting the error "io.netty.channel.AbstractChannel$AnnotatedConnectException" when i try top join it
#307 [09:45] <CapFan67> bnelson, Is the server on the same network or somewhere else?
#308 [09:45] <bnelson> same network
#309 [09:46] * CheddaBomb [webchat@mta-98-1-7-172.nycap.rr.com] has joined #minecrafthelp
#310 [09:46] <CapFan67> bnelson, Are you running the server on the same machine as the client?
#311 [09:46] <bnelson> yes
#312 [09:46] <CapFan67> bnelson, Try direct connecting with "localhost" as the address.
#313 [09:46] <CheddaBomb> i cleaned and restarted, now what?
#314 [09:47] <bnelson> i can join when i use my ipv4 address but not when i use my public ip
#315 [09:47] <CapFan67> CheddaBomb, Test to see if the game downloads and runs.
#316 [09:47] <CapFan67> bnelson, Many routers don't support NAT loopback, meaning you cant connect inside to inside using the outside IP. To test, try this tool: https://dinnerbone.com/minecraft/tools/status/
#317 [09:48] * PelPel38 [webchat@71.232.87.23] has joined #minecrafthelp
#318 [09:48] <PelPel38> I was just wondering how long it may take for Mojang to get back to me for a ticket I sent it
#319 [09:48] <PelPel38> in*
#320 [09:49] <CapFan67> PelPel38, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#321 [09:49] <CheddaBomb> it worked thank you
#322 [09:49] * CheddaBomb [webchat@mta-98-1-7-172.nycap.rr.com] has quit. (Client Quit)
#323 [09:49] <bnelson> what should it say if my server is working
#324 [09:50] <CapFan67> bnelson, It will tell you how many people are connected (0/20 for example)
#325 [09:50] <bnelson> thats what its saying
#326 [09:50] <bnelson> so it should work for other people to join?
#327 [09:50] <CapFan67> bnelson, Correct.
#328 [09:51] <bnelson> i dont have anyone on to test that right now. any chance you can try joining?
#329 [09:51] <CapFan67> bnelson, If dinnerbone can see your server, so can everyone else. =)
#330 [09:51] <bnelson> thank u
#331 [09:51] <CapFan67> bnelson, I'm not somewhere that I can connect at the moment. I'm sorry.
#332 [09:55] * bnelson [webchat@134.41.74.112] has quit. (Quit: webchat.esper.net)
#333 [09:59] * ryan [webchat@5e0edbfe.bb.sky.com] has joined #minecrafthelp
#334 [09:59] * ryan is now known as Guest99931
#335 [10:00] * MaximBitim123 [webchat@151.82.221.62.dyn.idknet.com] has joined #minecrafthelp
#336 [10:00] <MaximBitim123> я не могу войти в мир
#337 [10:00] <MaximBitim123> еыекч
#338 [10:00] <MaximBitim123> ой
#339 [10:01] <MaximBitim123> короче исправляйте
#340 [10:01] <Guest99931> hey my minecraft doesnt load the world it just freezies same for a server
#341 [10:01] <CapFan67> MaximBitim123, what happens when you try to load the world? Does it crash with an error? if so, what's the error?
#342 [10:01] <MaximBitim123> я не англичан
#343 [10:01] <CapFan67> Guest99931, can you use /nick to set a username? Guest will get confusing.
#344 [10:02] <MaximBitim123> пишите пожалуйсто по русски
#345 [10:02] <Guest99931> no i have to force close it
#346 [10:02] <MaximBitim123> исправляйте пж
#347 [10:02] <CapFan67> Guest99931, tools/hjt
#348 [10:03] <CapFan67> MaximBitim123, We don't speak Russian, I'm sorry.
#349 [10:04] * Guest99931 is now known as riggers
#350 [10:04] * rayzeed [webchat@pool.115.95.teleline.hu] has joined #minecrafthelp
#351 [10:04] <CapFan67> riggers, Thanks.
#352 [10:05] <rayzeed> hey guys i have a problem the game crashes when i open a world or join a server
#353 [10:05] <CapFan67> ??> riggers tools/hjt
#354 [10:05] <Absol> riggers: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#355 [10:05] <Absol> riggers: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#356 [10:05] <rayzeed> hey
#357 [10:05] <riggers> k
#358 [10:05] <CapFan67> rayzeed, do you get an error when it crashes?
#359 [10:06] <rayzeed> i got a message from the minecraft launcher
#360 [10:06] <mattym> CapFan67, Sorry, hang one.
#361 [10:06] <mattym> rayzeed, You were already told what the problem is.
#362 [10:06] <rayzeed> i am talking with capfan
#363 [10:06] <rayzeed> to*
#364 [10:06] <CapFan67> rayzeed, ...not if mattym has already diagnosed your issue.
#365 [10:06] <rayzeed> it wasnt a help
#366 [10:07] <rayzeed> that "you just have an old pc"
#367 [10:07] <rayzeed> and minecraft was working for me
#368 [10:07] <rayzeed> perfectly with 40-60 fps
#369 [10:07] <mattym> !ban rayzeed And that info is still true.
#370 [10:07] * Absol kicked rayzeed from #minecrafthelp (Reason: ayzeed :And that info is still true.)
#371 [10:08] * brandonwillems [webchat@ip5655da2e.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#372 [10:09] <brandonwillems> hello
#373 [10:09] <CapFan67> Hi
#374 [10:10] * sploshwazere [webchat@cpc77347-stav19-2-0-cust39.17-3.cable.virginm.net] has joined #minecrafthelp
#375 [10:10] <brandonwillems> I have a problem
#376 [10:10] <CapFan67> brandonwillems, That's usually why people show up. What's the problem?
#377 [10:10] <riggers> https://paste.ubuntu.com/p/JcZz4CPqcV/
#378 [10:10] * DogTag [webchat@cpc149476-cmbg20-2-0-cust708.5-4.cable.virginm.net] has joined #minecrafthelp
#379 [10:11] <brandonwillems> my minecraft does not work when I start it up
#380 [10:11] <CapFan67> riggers, You have malware installed on your system (PremierOpinion). Here's the removal procedure:
#381 [10:11] <CapFan67> ??> riggers av/adwcleaner
#382 [10:11] <Absol> riggers: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#383 [10:11] <Absol> riggers: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#384 [10:12] <CapFan67> brandonwillems, Does the launcher fail to load, or does the client crash when you press play?
#385 [10:12] <riggers> k thanks
#386 [10:12] <DogTag> Hello all! I've set up a Minecraft server using spigot in a raspberry pi 2 in my local network. I am trying to connect via my Java Edition client, but I get a "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information" error.
#387 [10:12] * riggers [webchat@5e0edbfe.bb.sky.com] has quit. (Quit: webchat.esper.net)
#388 [10:13] <CapFan67> DogTag, Is the server on the same network or a different network?
#389 [10:13] <mattym> ??> DogTag mods
#390 [10:13] <Absol> DogTag: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#391 [10:13] <sploshwazere> when i load forge it says something strange and it crashes. what it says is here https://paste.ubuntu.com/p/JSgRDzCHXx/
#392 [10:13] <sploshwazere> can someone help
#393 [10:13] <brandonwillems> I have tried several things and I have had to download something from a java
#394 [10:13] <CapFan67> sploshwazere, We don't support modded clients. Does 1.13.2 unmodded have the same issue?
#395 [10:13] <sploshwazere> 1.12.2 i meant
#396 [10:14] <CapFan67> brandonwillems, My question was, does the launcher crash or does the client crash when you press play?
#397 [10:14] <brandonwillems> um
#398 [10:14] <mattym> sploshwazere, The questions still stands, do you have an issue loading unmodded 1.13.2?
#399 [10:14] <sploshwazere> it works without forge
#400 [10:15] <mattym> sploshwazere, Then you need to contact Forge support for help.
#401 [10:15] <sploshwazere> ok
#402 [10:15] * sploshwazere [webchat@cpc77347-stav19-2-0-cust39.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#403 [10:15] <brandonwillems> when I start it, it becomes black
#404 [10:15] <CapFan67> ??> brandonwillems tools/hjt
#405 [10:15] <Absol> brandonwillems: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#406 [10:15] <Absol> brandonwillems: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#407 [10:17] <brandonwillems> do you spriek nl
#408 [10:17] <CapFan67> brandonwillems, So, sorry.
#409 [10:17] <CapFan67> brandonwillems, *No (typo)
#410 [10:18] * riggers [webchat@5e0edbfe.bb.sky.com] has joined #minecrafthelp
#411 [10:19] <riggers> hey im back
#412 [10:19] <brandonwillems> but I have already tried several things and I already get the healing time black images I can click on it but then I go to minecraft.net
#413 [10:20] <CapFan67> brandonwillems, Follow Absol's instructions. It will produce a list of running processes on your system so we can see if incompatible software is causing your issue.
#414 [10:20] <brandonwillems> and how do I open that
#415 [10:21] <CapFan67> brandonwillems, Do you need the instructions again?
#416 [10:22] <brandonwillems> yes
#417 [10:22] <CapFan67> ??> brandonwillems tools/hjt
#418 [10:22] <Absol> brandonwillems: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#419 [10:22] <Absol> brandonwillems: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#420 [10:22] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has joined #minecrafthelp
#421 [10:22] <mattym> riggers, If you finished the scan/clean, try the game again.
#422 [10:23] <riggers> just did works now thanks guys
#423 [10:23] <mauroicardi> My game crashes upon launch and occasionally i get into the game but it eventually crashes anyway.
#424 [10:23] <mauroicardi> Appreciate any help
#425 [10:24] <mattym> ??> mauroicardi launcher/log
#426 [10:24] <Absol> mauroicardi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#427 [10:26] * brandonwillems [webchat@ip5655da2e.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#428 [10:30] <mauroicardi> https://paste.ubuntu.com/p/GpbSRqJ6HZ/plain/
#429 [10:36] <mattym> mauroicardi, Was that the log after the crash happened?
#430 [10:37] <mauroicardi> no it freezes like that
#431 [10:37] <mauroicardi> says java has stopped working
#432 [10:37] <mattym> ??> mauroicardi tools/hjt
#433 [10:37] <Absol> mauroicardi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#434 [10:37] <Absol> mauroicardi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#435 [10:38] <mauroicardi> ok
#436 [10:40] * DogTag [webchat@cpc149476-cmbg20-2-0-cust708.5-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#437 [10:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#438 [10:51] * Esrubialex [webchat@94.248.112.209] has joined #minecrafthelp
#439 [10:51] <Esrubialex> Hello?
#440 [10:51] <Esrubialex> I need help
#441 [10:52] <Esrubialex> Someone steal my acc and i cant reset the password
#442 [10:52] <mattym> ??> Esrubialex account/hacked
#443 [10:52] <Absol> Esrubialex: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#444 [10:52] <Absol> Esrubialex: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#445 [10:52] <Esrubialex> And mojang support dont answer me
#446 [10:52] <Esrubialex> I cant find mi transaction ID
#447 [10:52] <Esrubialex> Is nowhere
#448 [10:53] <mattym> ??> Esrubialex account/trans-id
#449 [10:53] <Absol> Esrubialex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#450 [10:53] <mattym> Esrubialex, If you cannot find it, you will need to wait for the reply from Mojang, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#451 [10:54] <Esrubialex> I send my email 5 days
#452 [10:54] <Esrubialex> and i want to play minecraft :(
#453 [10:54] <mattym> Esrubialex, So it has not been long enough yet.
#454 [10:54] <Esrubialex> how much is long?
#455 [10:54] <Esrubialex> and what i do if they dont answer me
#456 [10:54] <mattym> Esrubialex, Read the link I gave you.
#457 [10:55] <Esrubialex> but
#458 [10:55] <Esrubialex> if i dont have the transaction id they will help me?
#459 [10:55] <mattym> Esrubialex, You will have to wait till they respond to ask them.
#460 [10:55] <Esrubialex> okay
#461 [10:55] <Esrubialex> thankss
#462 [10:55] * Emil187 [webchat@p5785CDD9.dip0.t-ipconnect.de] has joined #minecrafthelp
#463 [10:56] <Emil187> Hello my Problem is that when i start my game it crashing but without any crashlogs can u help me?
#464 [10:56] <mattym> ??> Emil187 launcher/log
#465 [10:57] <Absol> Emil187: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#466 [11:00] <mauroicardi> when i start hijackthis it says its already running and closes when i click ok
#467 [11:00] <Emil187> https://paste.ubuntu.com/p/MpDRHVXn26/
#468 [11:00] <mattym> mauroicardi, If you know how, you can try to kill the process then try again.
#469 [11:01] <mattym> mauroicardi, If you dont know how to do that, restart the computer, and run HJT before doing anything else after the restart.
#470 [11:01] <mattym> ??> Emil187 tools/hjt
#471 [11:01] <Absol> Emil187: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#472 [11:01] <Absol> Emil187: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#473 [11:02] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#474 [11:03] <Emil187> https://paste.ubuntu.com/p/rrnp4GzVCG/https://paste.ubuntu.com/p/rrnp4GzVCG/
#475 [11:04] <Emil187> https://paste.ubuntu.com/p/rrnp4GzVCG/
#476 [11:04] <Emil187> Sorry
#477 [11:04] <mattym> Emil187, We need the new log from the HJT report.
#478 [11:04] <Emil187> How do i get it?
#479 [11:05] <mattym> Emil187, The latest set of instructions Absol sent
#480 [11:05] <Emil187> And how do i run it?
#481 [11:05] <mattym> Emil187, See the full set of instructions that were written
#482 [11:07] <Emil187> I cannot find it
#483 [11:08] <Emil187> Can u send it again please
#484 [11:08] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has joined #minecrafthelp
#485 [11:08] <mauroicardi> hello
#486 [11:08] <mauroicardi> i restarted the computer and can now start hijackthis, what was i supposed to do again?
#487 [11:09] <mattym> ??> mauroicardi tools/hjt
#488 [11:09] <Absol> mauroicardi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#489 [11:09] <Absol> mauroicardi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#490 [11:10] * Emil187 [webchat@p5785CDD9.dip0.t-ipconnect.de] has joined #minecrafthelp
#491 [11:12] <Emil187> https://paste.ubuntu.com/p/tN7QGcdwBw/
#492 [11:12] <Emil187> There u go
#493 [11:12] <mattym> ??> Emil187 av/adwcleaner
#494 [11:12] <Absol> Emil187: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#495 [11:12] <Absol> Emil187: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#496 [11:13] * Emil187 [webchat@p5785CDD9.dip0.t-ipconnect.de] has quit. (Client Quit)
#497 [11:14] <mauroicardi> https://paste.ubuntu.com/p/gCxsPq8tmF/plain/
#498 [11:15] * Emil187 [webchat@p5785CDD9.dip0.t-ipconnect.de] has joined #minecrafthelp
#499 [11:15] <Emil187> Ok i did it
#500 [11:15] <CapFan67> ??> mauroicardi av/adwcleaner
#501 [11:15] <Absol> mauroicardi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#502 [11:15] <Absol> mauroicardi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#503 [11:16] <CapFan67> Emil187, See if the game runs now.
#504 [11:16] <Emil187> ok
#505 [11:17] <Emil187> Yes is worked ty very much bye
#506 [11:17] * Emil187 [webchat@p5785CDD9.dip0.t-ipconnect.de] has quit. (Client Quit)
#507 [11:18] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#508 [11:21] * Leon [webchat@xdsl-87-79-190-53.nc.de] has joined #minecrafthelp
#509 [11:21] <Leon> Hallo
#510 [11:22] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has joined #minecrafthelp
#511 [11:22] <mauroicardi> thanks it works now
#512 [11:22] <mauroicardi> i have 2 questions though
#513 [11:24] <CapFan67> mauroicardi, what are your questions?
#514 [11:24] <mauroicardi> how do u delete hijackthis and the other programs of your pc and why does it say "invalid session please try restarting minecraft
#515 [11:24] <mauroicardi> when entering realms
#516 [11:25] <CapFan67> mauroicardi, hijackthis doesn't install. Just delete the .exe if you're done with it.
#517 [11:25] <CapFan67> mauroicardi, The message "invalid session please try restarting minecraft" tells you that your session has expired. restart your launcher. You may have to log out and back in to the launcher (upper right corner, click on your name)
#518 [11:27] <mauroicardi> Thanks alot, you´re great for doing this without any payment!
#519 [11:27] * mauroicardi [webchat@h-69-74.A498.priv.bahnhof.se] has quit. (Client Quit)
#520 [11:28] * AndrewBig [webchat@97-91-149-229.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#521 [11:28] <AndrewBig> h
#522 [11:28] <AndrewBig> I have an "Invalid username and password" although i reset it a few months bag
#523 [11:28] <AndrewBig> back*
#524 [11:29] * MaximBitim123 [webchat@151.82.221.62.dyn.idknet.com] has quit. (Quit: webchat.esper.net)
#525 [11:29] <CapFan67> AndrewBig, Are you able to log into Mojang.com and Minecraft.net?
#526 [11:29] <AndrewBig> no
#527 [11:29] <CapFan67> AndrewBig, Have you tried resetting your password?
#528 [11:30] * live8116 [webchat@c-73-190-178-194.hsd1.tn.comcast.net] has joined #minecrafthelp
#529 [11:30] <AndrewBig> yes but I havent been receiving emails from mojang for a few days
#530 [11:30] <CapFan67> AndrewBig, and you've checked your junk mail for those few days?
#531 [11:30] <AndrewBig> yes
#532 [11:31] <live8116> hey i sent an e-mail regarding my acct to mojang and its been 2 weeks and i havnt heard anything
#533 [11:31] <CapFan67> AndrewBig, Then there's not much we can do for you as a technical issue. You'll need to contact Mojang Customer Support:
#534 [11:31] <CapFan67> ??> AndrewBig account/send-email
#535 [11:31] <Absol> AndrewBig: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#536 [11:31] <Absol> AndrewBig: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#537 [11:31] <CapFan67> ??> AndrewBig account/trans-id
#538 [11:31] <Absol> AndrewBig: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#539 [11:31] <CapFan67> live8116, two weeks is too soon. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#540 [11:31] * AndrewBig [webchat@97-91-149-229.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#541 [11:32] <live8116> SOOOOO
#542 [11:32] <live8116> is this like a 3 month wait or something?
#543 [11:32] <live8116> how long does it take to get from 1/1 to like 1/10??
#544 [11:33] <CapFan67> live8116, As the link states, today they're processing requests from Jan 1 (22 days behind). If you requested two weeks ago, you have a little while left to wait.
#545 [11:33] <live8116> JEEEEEEESSUUUSSSS
#546 [11:35] <live8116> Can they like hire people? or something?
#547 [11:35] <live8116> like hire you people
#548 [11:35] <live8116> that would be neat
#549 [11:36] * live8116 [webchat@c-73-190-178-194.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#550 [11:37] <CapFan67> "And they cried out to their Gods. And they sacrificed cows, and pigs, and chickens, and nit wits. And still Mojang was silent until the full extend of days had passed."
#551 [11:39] * Happy_Song [webchat@84-52-200.17.3p.ntebredband.no] has joined #minecrafthelp
#552 [11:39] * Hazza [webchat@host86-190-44-71.range86-190.btcentralplus.com] has joined #minecrafthelp
#553 [11:39] <Hazza> im not able to load a new world or an old world on the latest or any of the version
#554 [11:40] <Happy_Song> Hey, been trying for a solid hour now to get into my minecraft account, i am 100% sure i am using the right email and unless i have been hacked, the password is also correct. I tried to send a reset password, but no email has arrived :/ what do it do
#555 [11:41] <CapFan67> Hazza, Are you describing a crash when you try to launch 1.13.2? If so, do you get an error or just "not responding"?
#556 [11:42] <CapFan67> Happy_Song, if you entered a few invalid passwords (for any account, not just your own), it locks out your IP for 1 hour. Wait 1 hour with *no* login attempts, then try again.
#557 [11:45] <Happy_Song> ah thanks
#558 [11:46] * AlexGohan [webchat@178.174.158.88] has joined #minecrafthelp
#559 [11:46] <AlexGohan> hello
#560 [11:47] <CapFan67> Hi
#561 [11:48] * Hazza [webchat@host86-190-44-71.range86-190.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#562 [11:48] <AlexGohan> can you change my Email from my acc
#563 [11:49] * AlexGohan [webchat@178.174.158.88] has quit. (Client Quit)
#564 [11:49] <CapFan67> AlexGohan, We are not Mojang (don't post private information here). Only t....
#565 [12:17] * Hannes [webchat@p54BFE87E.dip0.t-ipconnect.de] has joined #minecrafthelp
#566 [12:18] <Hannes> hello, i wanted to reset my password but i didnt recieve the reset email
#567 [12:21] <Hannes> hello
#568 [12:21] <Hannes> someone here?
#569 [12:21] * LongTimeNoSee [webchat@78.172.209.23.dynamic.ttnet.com.tr] has joined #minecrafthelp
#570 [12:22] <CapFan67> Hannes, Did you check your junk/spam folders?
#571 [12:22] <Hannes> yes
#572 [12:23] <CapFan67> Hannes, In that case, there's not much we can do as a technical issue. You'll need to contact Mojang Customer Support:
#573 [12:23] <CapFan67> ??> Hannes account/send-email
#574 [12:23] <Absol> Hannes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#575 [12:23] <Absol> Hannes: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#576 [12:23] <CapFan67> ??> Hannes account/trans-id
#577 [12:23] <Absol> Hannes: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#578 [12:24] * Peter [webchat@cpc123030-glen5-2-0-cust42.2-1.cable.virginm.net] has joined #minecrafthelp
#579 [12:24] <Hannes> i bought minecraft back in 2012 xD as if i had the email today
#580 [12:24] * Freeze_rider [webchat@lfbn-lil-1-497-47.w81-49.abo.wanadoo.fr] has joined #minecrafthelp
#581 [12:24] * Peter is now known as Guest77961
#582 [12:24] <Freeze_rider> Bonjour
#583 [12:24] <Guest77961> When I go to create or load a world my minecraft freezes and I have to force close it. Please help.
#584 [12:25] <Freeze_rider> I don’t receive the mail to chang ly password and my e_mail adress isn’t wrong
#585 [12:27] <LongTimeNoSee> Hi! once upon a time I had a minecraft account, back in 2011, I remember because I have a password reset mail in my inbox from that time. Now, I want to login, at least see if I still have an account or not, what should I do?
#586 [12:28] * Freeze_rider [webchat@lfbn-lil-1-497-47.w81-49.abo.wanadoo.fr] has quit. (Client Quit)
#587 [12:29] * Hannes [webchat@p54BFE87E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#588 [12:29] <CapFan67> Guest77961, Can you use /nick and choose a name?
#589 [12:29] <CapFan67> LongTimeNoSee, Was your account migrated?
#590 [12:35] * Guest77961 [webchat@cpc123030-glen5-2-0-cust42.2-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#591 [12:44] <LongTimeNoSee> I have no idea about migrating, but I am pretty sure I did not migrate or something.
#592 [12:46] <CapFan67> LongTimeNoSee, Do you know your character name?
#593 [12:47] <LongTimeNoSee> Yep
#594 [12:47] <CapFan67> LongTimeNoSee, What was it? I'll check to see if it's migrated.
#595 [12:50] <CapFan67> LongTimeNoSee, Why I ask: If it's a Mojang account (migrated), then you can reset your password. If not, you'll need to contact Mojang.
#596 [12:57] <LongTimeNoSee> LoneAxe
#597 [12:58] <CapFan67> LongTimeNoSee, That's a Legacy account (not yet migrated to a Mojang account). That means you'll need to contact Mojang Customer Support to recovery the account.
#598 [12:58] <CapFan67> ??> LongTimeNoSee account/send-email
#599 [12:58] <Absol> LongTimeNoSee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#600 [12:58] <Absol> LongTimeNoSee: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#601 [12:58] <CapFan67> ??> LongTimeNoSee account/trans-id
#602 [12:58] <Absol> LongTimeNoSee: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#603 [13:00] <LongTimeNoSee> Thanks, I'll try
#604 [13:02] * Sarge18162 [webchat@75-134-90-207.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#605 [13:02] <Sarge18162> I have the latest version of Java, but whenever I try to launch 1.13.21 it says "Java(TM) SE Binary is not working)"
#606 [13:03] <Sarge18162> it forces the application into fullscreen and gives it a black outline, until it crashes
#607 [13:04] <CapFan67> ??> Sarge18162 tools/hjt
#608 [13:04] <Absol> Sarge18162: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#609 [13:04] <Absol> Sarge18162: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#610 [13:05] * Sarge18162 [webchat@75-134-90-207.dhcp.oxfr.ma.charter.com] has quit. (Client Quit)
#611 [13:11] * Nooti [webchat@152.238.89.223] has joined #minecrafthelp
#612 [13:13] <Nooti> Hi, my account has been hacked Can you help?
#613 [13:13] <Nooti> #minecrafthelp Hi, my account has been hacked Can you help?
#614 [13:15] <CapFan67> ??> Nooti account/hacked
#615 [13:15] <Absol> Nooti: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#616 [13:15] <Absol> Nooti: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#617 [13:23] * bb [webchat@95.148.189.180] has joined #minecrafthelp
#618 [13:24] <bb> I need help
#619 [13:24] <CapFan67> bb, What do you need help with?
#620 [13:24] <bb> right so basically I deactivated my email years ago to the account and now I can't get into it
#621 [13:26] <CapFan67> bb, If your account is migrated (A Mojang account), and you know the answers to your security challenge questions, you can change the email.
#622 [13:26] <bb> how do I do that? Like get the security challenge questions is there a link?
#623 [13:26] <CapFan67> bb, Here's the help page: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#624 [13:27] <bb> thanks
#625 [13:28] <bb> im still confused when I press it it still asks for an email
#626 [13:29] <CapFan67> bb, You must know and enter the original email (as verification), and the new email. Then, instructions are sent to the new email.
#627 [13:30] <bb> I know the original email to the account but since I forgot the password and cant go on the email to change the password its a bit difficult
#628 [13:30] <bb> But I do know the security questions
#629 [13:30] <CapFan67> bb, You missed the part where the instructions are sent to the new email, not the old one.
#630 [13:31] <bb> yeah but I can't find where to click to find the security questions
#631 [13:31] <CapFan67> bb, Oh, wait.. you dont' know your password either?
#632 [13:31] <bb> I know the email just not the password
#633 [13:31] <bb> but obviously the email is deactivated
#634 [13:32] <CapFan67> bb, Let's start over. Do you know your Mojang credentials (email and password)? (dont' post them here, I'm just asking if you know)
#635 [13:32] <bb> I know the email not the password
#636 [13:33] <CapFan67> bb, Ok. In that case, you'll need to contact Mojang Customer Support.
#637 [13:33] <CapFan67> ??> bb account/send-email
#638 [13:33] <Absol> bb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [13:33] <Absol> bb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#640 [13:33] <CapFan67> ??> bb account/trans-id
#641 [13:33] <Absol> bb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#642 [13:33] <bb> Yes but that's in the original email?
#643 [13:33] <CapFan67> bb, My apologies. Somehow I thought you could get into the account, but no longer owned the email.
#644 [13:34] <bb> Sorry this is an issue I just haven't played in years
#645 [13:34] <CapFan67> bb, As the Transaction ID page notes, you can ask for Alternative Verification Methods. Basically, they'll ask original purchase questions.
#646 [13:35] <bb> Where is that?
#647 [13:35] <CapFan67> ??> bb account/trans-id
#648 [13:35] <Absol> bb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#649 [13:36] <bb> Is there a way I can just answer the security questions?
#650 [13:36] <CapFan67> bb, Once you demonstrate that you're the person who made the original purchase, Mojang will help you get it all back together.
#651 [13:36] <CapFan67> bb, I'm unaware of a way to get you to them directly. YOu can certainly ask Mojang that question.
#652 [13:36] * sckuffle [webchat@cpc92118-nrte30-2-0-cust23.8-4.cable.virginm.net] has joined #minecrafthelp
#653 [13:36] <bb> I have sent them an email
#654 [13:38] * jacejace098 [webchat@74.196.198.2] has joined #minecrafthelp
#655 [13:38] <bb> Its okay ill just buy a new account and try and fix it another time
#656 [13:38] <jacejace098> someone stole my account how do get it back
#657 [13:38] <CapFan67> ??> jacejace098 account/hacked
#658 [13:38] <Absol> jacejace098: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#659 [13:38] <Absol> jacejace098: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#660 [13:39] * Leon [webchat@xdsl-87-79-190-53.nc.de] has quit. (Quit: webchat.esper.net)
#661 [13:57] * lavarock [webchat@c-73-17-160-81.hsd1.ma.comcast.net] has joined #minecrafthelp
#662 [13:59] <lavarock> um I downloaded ultra modded revival via twitch launcher and it say in the minecraft launcher failed to download (version)
#663 [14:00] <lavarock> this is what it says Failed to download file. forge-10.13.4.1614.jar
#664 [14:00] <CapFan67> lavarock, We only support current version vanilla client. Does vanilla 1.13.2 have the same error?
#665 [14:01] <lavarock> i don't understand but if you can look up in twitch Minecraft mods ultra modded revival
#666 [14:01] <CapFan67> lavarock, We don't support the Twitch launcher. Only the vanilla/Mojang launcher.
#667 [14:02] <lavarock> oh well thanks anyways
#668 [14:02] * lavarock [webchat@c-73-17-160-81.hsd1.ma.comcast.net] has quit. (Client Quit)
#669 [14:05] * torterra [webchat@dhcp-wifi-8021x-155-41-70-21.bu.edu] has joined #minecrafthelp
#670 [14:06] <torterra> Hi, I've been having some trouble with account migration and I was wondering if someone could help me sort them out?
#671 [14:07] <urielsalis> torterra, what problems?
#672 [14:08] <torterra> so I never had an email attached to my old premium account and when filling out the migration page it asks for an email. I set up a mojang account with the intent of attaching my premium account but even then it asks for an email.
#673 [14:08] <urielsalis> torterra, you must have a email attached to the old account
#674 [14:09] <urielsalis> torterra, thats how you got password resets, and the transaction ID. Plus it asks you to confirm it
#675 [14:09] <urielsalis> torterra, if you dont remember that email, then you will need to email Mojang
#676 [14:09] <urielsalis> ??> torterra account/send-email
#677 [14:09] <Absol> torterra: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#678 [14:09] <Absol> torterra: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#679 [14:09] <torterra> thank's for your help
#680 [14:14] * bb [webchat@95.148.189.180] has quit. (Quit: webchat.esper.net)
#681 [14:17] * torterra [webchat@dhcp-wifi-8021x-155-41-70-21.bu.edu] has joined #minecrafthelp
#682 [14:18] <torterra> this is a small dumb question but I've been trying to migrate my account and failed many times but now I'm sure I have all the details worked out. It says I've had too many invalid logins or whatever and should try again later, how much later should I expect?
#683 [14:19] <Lord_Ralex> we always say several hours, but it probably is less
#684 [14:19] <torterra> ok thank you! have a good day
#685 [14:19] * torterra [webchat@dhcp-wifi-8021x-155-41-70-21.bu.edu] has quit. (Client Quit)
#686 [14:30] * friendlyfluffy [webchat@94.197.120.235.threembb.co.uk] has joined #minecrafthelp
#687 [14:31] <friendlyfluffy> hi
#688 [14:31] <CapFan67> Hi
#689 [14:31] <friendlyfluffy> can someone help me please
#690 [14:31] <CapFan67> friendlyfluffy, What do you need help with?
#691 [14:32] <friendlyfluffy> i deleted my minecraft account and i cant login but i would like it back i accidently deleted it by mistake
#692 [14:33] <CapFan67> friendlyfluffy, You'll need to contact Mojang Support:
#693 [14:33] <CapFan67> ??> friendlyfluffy account/send-email
#694 [14:33] <Absol> friendlyfluffy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#695 [14:33] <Absol> friendlyfluffy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#696 [14:33] <friendlyfluffy> okay, thank you
#697 [14:34] <friendlyfluffy> also is their skins i can purchase for minecraft when using the java edition?
#698 [14:34] <CapFan67> friendlyfluffy, Java Edition skins are player made and free.
#699 [14:35] <friendlyfluffy> oh, okay thank's
#700 [14:35] * friendlyfluffy [webchat@94.197.120.235.threembb.co.uk] has quit. (Client Quit)
#701 [14:41] * Burger [webchat@c-73-46-84-3.hsd1.fl.comcast.net] has joined #minecrafthelp
#702 [14:41] <Burger> .
#703 [14:41] <Burger> is there where I ask?
#704 [14:42] <CapFan67> Burger, What'cha need?
#705 [14:42] <Burger> Someone changed my accounts name and now because if the new name Im banned off a server
#706 [14:42] <Burger> nobody but me has access to this account
#707 [14:43] <CapFan67> Burger, First, your account has been compromised. change your password to secure your account. In 30 days, you can change your name back. As far as the server goes, talk to the owner.
#708 [14:44] <Burger> hm. alright
#709 [14:45] * Burger [webchat@c-73-46-84-3.hsd1.fl.comcast.net] has quit. (Client Quit)
#710 [14:52] * Vurrekt [webchat@S01069050ca3cf203.wp.shawcable.net] has joined #minecrafthelp
#711 [14:54] <Vurrekt> hello, i'm hosting a vanilla minecraft server and my friends are encountering the "io.netty.channel.abstractchannel$annotatedconnectexception" issue, is there any way to fix that?
#712 [14:55] <CapFan67> Vurrekt, That's the generic error when you fail to connect. So, is this an internet based server, or are you all on an LAN?
#713 [14:55] <Vurrekt> the server is internet based!
#714 [14:56] <CapFan67> Vurrekt, What status do you get with DInnerbone's tool? https://dinnerbone.com/minecraft/tools/status/
#715 [14:57] <Vurrekt> the address may be misspelt, the server may be running on a different port, the server may be behind a firewall and does not have that port open, the server is on fire and cannot return your call
#716 [14:58] * s666x [webchat@134.41.127.108] has joined #minecrafthelp
#717 [14:59] <CapFan67> Vurrekt, Dinnerbone is a funny guy. Well, if the tool can't reach your server, then it's not open to the internet. Router settings are the usual cause, though firewall / security software on the server are sometimes an issue.
#718 [14:59] <Vurrekt> any suggestions on what i should look for to change in my router settings?
#719 [15:00] * s666x [webchat@134.41.127.108] has quit. (Client Quit)
#720 [15:00] <CapFan67> Vurrekt, If it were my server, first i'd try to connect from a second computer on the same LAN (using the LAN IP) to be sure the server itself is working.
#721 [15:00] <CapFan67> Vurrekt, If that works, then I'd review my router documentation regarding port forwarding.
#722 [15:02] <Vurrekt> okay, thank you. i've already port forwarded the server, even port forwarded it a second time just to make sure that i actually did do the forwarding correctly.
#723 [15:03] * Co1d [webchat@cpe-74-71-203-120.nyc.res.rr.com] has joined #minecrafthelp
#724 [15:03] <Co1d> why can't i save minecraft 1.13
#725 [15:03] <CapFan67> Co1d, What error are you getting?
#726 [15:04] <Co1d> it says unable to save download
#727 [15:04] <Co1d> is there anything i can do
#728 [15:04] <CapFan67> ??> Co1d tools/hjt
#729 [15:04] <Absol> Co1d: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#730 [15:04] <Absol> Co1d: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#731 [15:04] <CapFan67> Co1d, Often caused by incompatible software. Let's see what's running.
#732 [15:07] <Co1d> https://paste.ubuntu.com/p/kvZjckNFKw/
#733 [15:07] <Co1d> here is the link
#734 [15:08] * Vurrekt [webchat@S01069050ca3cf203.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#735 [15:08] <CapFan67> Co1d, You have several issues: ByteFence, known to cause your download issue. PremierOpinion, malware that will cause your client to crash. I'll link the instructions:
#736 [15:08] <CapFan67> ??> Co1d av/bytefence
#737 [15:08] <Absol> Co1d: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#738 [15:09] <CapFan67> ??> Co1d av/adwcleaner
#739 [15:09] <Absol> Co1d: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#740 [15:09] <Absol> Co1d: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#741 [15:09] <CapFan67> Co1d, Make sure to clear both issues before testing.
#742 [15:13] * Co1d [webchat@cpe-74-71-203-120.nyc.res.rr.com] has joined #minecrafthelp
#743 [15:14] <Co1d> i restated my computer
#744 [15:14] <CapFan67> Co1d, Did you remove bytefence and also run ADWCleaner?
#745 [15:14] <Co1d> bytefence not yet
#746 [15:15] <CapFan67> Co1d, Ok, make sure you complete that step before testing. Bytefence is the likely cause of the download failure.
#747 [15:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#748 [15:16] <Co1d> ok it's uninstalled
#749 [15:16] <CapFan67> Co1d, See if Minecraft runs.
#750 [15:17] <Co1d> it does now
#751 [15:17] <Co1d> thank you guys so much
#752 [15:17] <CapFan67> Co1d, Outstanding. Enjoy!
#753 [15:17] * Co1d [webchat@cpe-74-71-203-120.nyc.res.rr.com] has quit. (Client Quit)
#754 [15:33] * Dyss [webchat@196.75.121.161] has joined #minecrafthelp
#755 [15:33] <Dyss> .
#756 [15:33] <Dyss> Hello? ._.
#757 [15:36] <Dyss> i changed my optifine cape too many times and my account was flagged as compromised, i bought my minecraft account 5 years ago and dont have my transaction ID for customer support, i dont knwo what to do :C
#758 [15:36] <Dyss> know*
#759 [15:36] <mattym> Dyss, Did you email them yet?
#760 [15:37] <Dyss> yes i did
#761 [15:37] <mattym> Dyss, Then just wait on their reply, they will ask for more information.
#762 [15:37] <mattym> ??> Dyss account/trans-id
#763 [15:37] <Absol> Dyss: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#764 [15:37] <mattym> Dyss, In the mean time, use the provided link to try and recover the ID
#765 [15:37] <Dyss> i bought my account 5 years ago, i dont have the email
#766 [15:38] <Dyss> i know all my previous passwords though
#767 [15:38] <Dyss> is that enough?
#768 [15:38] <mattym> Dyss, No, they will let you know what you need.
#769 [15:39] * LongTimeNoSee [webchat@78.172.209.23.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#770 [15:39] <Dyss> can you tell me what they might need so i can prepare
#771 [15:39] <mattym> Dyss, No, because we don't know.
#772 [15:39] <Dyss> ok
#773 [15:39] <Dyss> is it hopeless if i cant find my transaction id?
#774 [15:40] <mattym> Dyss, The ID is a guarantee to get help, without it, we can only guess.
#775 [15:40] <mattym> Dyss, In the future, do not use your login details on non Mojang sites.
#776 [15:41] <Dyss> i thought optifine was trusted, its such a popular service
#777 [15:41] <mattym> Dyss, No site, service, program is trusted.
#778 [15:42] <Dyss> thanks for the help
#779 [15:42] <mattym> Dyss, mojang.com, minecraft.net, and the official launcher are the only places you should ever log in with your details.
#780 [15:42] <Dyss> im scared, i hope i get my account back
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#783 [15:56] * Quardianek [webchat@apn-37-7-253-104.dynamic.gprs.plus.pl] has joined #minecrafthelp
#784 [15:57] <Quardianek> Hi
#785 [15:57] <Quardianek> it did not come to me to reset my email password
#786 [15:57] <herehere> why won't minecraft let me play after i push the play button?
#787 [15:59] <herehere> it keeps saying there was a java error but how do i fix that?
#788 [15:59] <Quardianek> update java ?
#789 [16:00] <herehere> ok I'll try
#790 [16:01] <CapFan67> herehere, When you get the java error dialog, is there a "more details" button? If so, what does it tell you?
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#796 [16:34] * REM [webchat@0543e6cf.skybroadband.com] has joined #minecrafthelp
#797 [16:36] <REM> My account was locked over 3 years ago and I don't have the Transaction ID and haven't been able to gather it either what would I need to do?
#798 [16:36] <CapFan67> REM, You can contact Mojang and ask for alternate verification methods. They will ask about the original purchase.
#799 [16:37] <REM> Would that be things like date bought etc?
#800 [16:37] <CapFan67> REM, Things only the original purchaser would know. Last 4 digits of the credit card if one was used, exact name on the card, etc.. It depends on the method of purchase.
#801 [16:38] <REM> Ah alright thank you :)
#802 [16:42] * Nitramn [webchat@55-21-137-186.fibertel.com.ar] has joined #minecrafthelp
#803 [16:42] <Nitramn> Hi!
#804 [16:42] <CapFan67> Hi
#805 [16:42] <Nitramn> I have a problem with servers :/
#806 [16:42] <Nitramn> I can't join any server
#807 [16:43] <Nitramn> io.netty.channel.abstractchannel$annotatedconnectexception
#808 [16:43] <CapFan67> Nitramn, Are you using a VPN or Proxy?
#809 [16:43] <Nitramn> I can create a Hamachi server and my friends can join with no problems
#810 [16:43] <Nitramn> nope
#811 [16:44] <Nitramn> but I can't with any other servers
#812 [16:44] <Nitramn> non-hamachi servers
#813 [16:44] <CapFan67> ??> Nitramn tools/hjt
#814 [16:44] <Absol> Nitramn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#815 [16:44] <Absol> Nitramn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#816 [16:47] <Nitramn> Ok
#817 [16:49] <Nitramn> HijackThis says it's already running but nothing opened
#818 [16:50] <CapFan67> Nitramn, That can happen if you don't run it as administrator. Use task manager to kill all instances of hjt, then try again.
#819 [16:50] <Nitramn> oh xd
#820 [16:54] <Nitramn> https://paste.ubuntu.com/p/nNZFvR7z7Y/
#821 [16:55] <CapFan67> Nitramn, The only thing installed that would cause your issue is Hamachi itself. I should have asked, have you tried uninstalling Hamachi to test?
#822 [16:56] <Nitramn> No
#823 [16:57] <CapFan67> Nitramn, Hamachi encroaches on valid internet addresses and routing. See if you fail to connect after uninstalling Hamachi and rebooting.
#824 [16:58] <Nitramn> Ok, I'm rebooting
#825 [17:04] * Nitramn [webchat@55-21-137-186.fibertel.com.ar] has joined #minecrafthelp
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#827 [17:06] * Nitramn [webchat@55-21-137-186.fibertel.com.ar] has joined #minecrafthelp
#828 [17:06] <Nitramn> Hi again
#829 [17:07] <Nitramn> Hamachi wasn't the problem :/
#830 [17:13] <Nitramn> CapFan67, any idea?
#831 [17:16] <Nitramn> io.netty.channel.abstractchannel$annotatedconnectexception
#832 [17:16] <Nitramn> I have this problem
#833 [17:16] <Nitramn> I uninstalled Hamachi and it keeps appearing
#834 [17:20] * xX_InisKing_Xx [webchat@bnet157.super.carnet.hr] has joined #minecrafthelp
#835 [17:20] <xX_InisKing_Xx> https://paste.ubuntu.com/p/WW5BqzpRvq/
#836 [17:20] <xX_InisKing_Xx> help pls
#837 [17:20] <xX_InisKing_Xx> my minecraft keeps chrashing
#838 [17:33] * Drew [webchat@174-081-231-246.dhcp.chtrptr.net] has joined #minecrafthelp
#839 [17:33] <Drew> I got an email saying that my account was migrated but I did not migrate my account. Are you able to send a password reset link to my email?
#840 [17:36] * Scorp6 [webchat@219-89-48-87-adsl.sparkbb.co.nz] has joined #minecrafthelp
#841 [17:36] <Scorp6> Minecraft keeps crashing on Launch, How do i go for fixing this problem?
#842 [17:39] * Tophaton [webchat@c9152067.virtua.com.br] has joined #minecrafthelp
#843 [17:39] <Tophaton> I need help
#844 [17:40] <Tophaton> I bought minecraft like 1 year ago
#845 [17:41] <Scorp6> with what
#846 [17:41] <Tophaton> and now i can't enter in minecraft because everytime i try to enter,in the initial loading of the game
#847 [17:42] <Tophaton> it stops responding
#848 [17:42] <Tophaton> everytime
#849 [17:43] <Tophaton> i tried to delete .minecraft folder
#850 [17:43] <Tophaton> and play again
#851 [17:43] <Tophaton> after the downloading of the new .minecraft folder
#852 [17:43] <Tophaton> it continues
#853 [17:43] <Tophaton> and dont stop
#854 [17:44] <Tophaton> i need help with that
#855 [17:44] * Nitramn [webchat@55-21-137-186.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#856 [17:44] <Tophaton> please answer me as soon as possible
#857 [17:44] <Tophaton> Thank you
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#859 [17:49] * buderpy [webchat@pool-108-54-69-121.nycmny.fios.verizon.net] has joined #minecrafthelp
#860 [17:49] <buderpy> hello
#861 [17:49] <buderpy> i need help
#862 [17:49] <buderpy> with my minecraft acc info
#863 [17:51] * Paola [webchat@99-100-173-230.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#864 [17:52] <buderpy> Can anyone help me?
#865 [17:52] <Tophaton> What problem?
#866 [17:52] <Tophaton> with acc
#867 [17:52] <Tophaton> ?
#868 [17:52] <Paola> hi im having problems login into an old account that i used to have when i was a kid i cant remember what email or login i used
#869 [17:52] <buderpy> SAME ^
#870 [17:52] <Tophaton> lol
#871 [17:52] <buderpy> i only remeber my username
#872 [17:53] <buderpy> i was trying to see if anyone knew if i could find a way to see which email i used to
#873 [17:53] <Tophaton> you just click in "i forgot the password" or something like else
#874 [17:53] <buderpy> i dont remember password either
#875 [17:53] <Tophaton> hmmm.....
#876 [17:53] <Paola> it ask for email and ive put all the ones i can think about but nothing
#877 [17:53] <buderpy> made this account when i was a kid
#878 [17:53] <Paola> same
#879 [17:53] <Tophaton> hmmmmmm
#880 [17:53] <Paola> i just wanna play
#881 [17:54] <buderpy> same :(
#882 [17:54] <buderpy> i had a rank on a server too
#883 [17:54] <Tophaton> let me remember something..
#884 [17:54] <buderpy> okay
#885 [17:54] <Tophaton> Go to the email and try to put all ur saved accounts
#886 [17:55] <Tophaton> maybe some of ur account are the correct
#887 [17:55] <Tophaton> But someone can help me with my problem?
#888 [17:55] <Paola> whats your problem
#889 [17:56] <Tophaton> when i enter in my minecraft
#890 [17:56] <Tophaton> that i bought it like 1 year ago
#891 [17:56] <Tophaton> in the initial loading
#892 [17:56] <Tophaton> where appears "mojang" in screen
#893 [17:56] <Tophaton> it just stop responding
#894 [17:56] <Tophaton> everytime this happens
#895 [17:56] <Paola> maybe it needs an update
#896 [17:57] <Tophaton> a updated my drive and the java
#897 [17:57] <Tophaton> nothing as changed this
#898 [17:57] <buderpy> i dont think i have it saved anywhere
#899 [17:57] <buderpy> try to do it on minecraft.net or mojang.com
#900 [17:57] <Tophaton> Ok
#901 [17:57] <Paola> in the bottom of play theres a bar that says the latest version click on it and it should update
#902 [17:57] <Tophaton> i will search for something
#903 [17:58] <Tophaton> i already tried that
#904 [17:58] <Tophaton> and the same thing happens
#905 [17:58] <Tophaton> i will search for help
#906 [17:59] * Kronos [webchat@dyn-170-247-57.myactv.net] has joined #minecrafthelp
#907 [18:00] <Kronos> How do i get minecraft above 400mb allocation
#908 [18:07] * Scorpacula [webchat@219-89-48-87-adsl.sparkbb.co.nz] has joined #minecrafthelp
#909 [18:07] <Scorpacula> Minecraft keeps crashing on launch and i dont know why
#910 [18:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#911 [18:15] <CapFan67> Scorpacula, Does the launcher crash or does the client crash when you click play?
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#914 [18:16] <CapFan67> Kronos, what are your JVM arguments in the profile you're testing?
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#917 [18:23] <wolf> hey so i just got banned from hypixel for suspicious account activity, i downloaded optifine a week ago and i was wondering if you can steel an accounts info from the client, i dont think optifine did this bit im not sure.
#918 [18:23] * Kronos [webchat@dyn-170-247-57.myactv.net] has quit. (Quit: webchat.esper.net)
#919 [18:24] <CapFan67> wolf, We aren't hypixel, or optifine. We would have no idea if malicious behavior was going on with either one.
#920 [18:26] <wolf> alright, just wanted to know if it was possible haha
#921 [18:26] <wolf> thank you
#922 [18:39] * A [webchat@198.86.76.6] has joined #minecrafthelp
#923 [18:42] <A> Hello, Im currently experiencing an issue migrating my account.
#924 [18:42] <A> When I migrate my account it says I have done so successfully, but when I go to log in it tells me that I have an invalid email/password. After resting my password it then prompts me to migrate my account again. I have done this process 3 times and it just lead me in a loop.
#925 [18:44] * pip [webchat@c-73-103-90-106.hsd1.in.comcast.net] has joined #minecrafthelp
#926 [18:47] <pip> Hi, I uninstalled Minecraft out of rage through Add/Remove Programs yesterday and now I am trying to redownload but whenver I use the Installer or the .exe downloadable on the website I get an "Unable to download Minecraft. Please try again later." error message. I have looked it up extensively the past hour and no one seems to have any idea what i
#927 [18:47] <pip> s going on. This is the nativelog text file that generates when I load the launcher: https://paste.ubuntu.com/p/XKXW4mzrfv/ It says launcher outdated but I downloaded a fresh launcher off minecraft.net and still nothing.
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#935 [19:18] * Guest49426 is now known as webrosc
#936 [19:26] * Toitl3 [webchat@65-129-47-125.bois.qwest.net] has joined #minecrafthelp
#937 [19:26] <Toitl3> Process crashed with exit code -805306369
#938 [19:27] <Toitl3> How can i fix my game when i keep getting this error code Process crashed with exit code -805306369
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#942 [19:40] <Evil_Shampoo> Why can I not log into multiplayer servers? Whenever I try to, it says that it failed to authenticate your connection.
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#945 [19:46] * Ray [webchat@c-73-13-26-152.hsd1.pa.comcast.net] has joined #minecrafthelp
#946 [19:46] <Ray> I would need assistance wit hgetting my account back from several years ago that i have forgotten
#947 [19:48] <webrosc> ??> Ray account/forgot-login
#948 [19:48] <Absol> Ray: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#949 [19:48] <Absol> Ray: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#950 [19:49] <Ray> i cannot remember the account password to merge and i cannot access the email anymore so that i can merge with the transaction id
#951 [19:50] <webrosc> did you read the page linked?
#952 [19:50] <Ray> yes
#953 [19:51] <webrosc> so you read the last part of it?
#954 [19:51] * Nic [webchat@host213-121-10-63.range213-121.btcentralplus.com] has joined #minecrafthelp
#955 [19:51] <Ray> everything requires my password that i cannot remember
#956 [19:51] <webrosc> I've tried the above, but I still need help.
#957 [19:51] <webrosc> Please contact customer support through the contact form.
#958 [19:51] <webrosc> that part?
#959 [19:51] * Brayden8 [webchat@69.166.71.51] has joined #minecrafthelp
#960 [19:51] <Ray> yea i have already they have not responded
#961 [19:51] <Nic> Im getting a runtime error r6025 whenever I try to run mc
#962 [19:52] <webrosc> Ray, then wait for them to reply
#963 [19:52] <Ray> ...
#964 [19:52] <webrosc> we are not mojang and can't fix account issues
#965 [19:52] <Nic> rip
#966 [19:52] <Brayden8> I'm having problems downloading my minecraft
#967 [19:52] <Nic> are my messages coming through btw?
#968 [19:53] <webrosc> Nic, what version are you playing?
#969 [19:53] <webrosc> Brayden8, what issues exactly?
#970 [19:53] <Nic> Latest release 1.13.2
#971 [19:53] <webrosc> Nic, post the full crash report/log to paste.ubuntu.com then link it here
#972 [19:54] <Nic> it doesnt leave one?
#973 [19:54] <Nic> I dont think so anyway
#974 [19:54] <Nic> Ill run it again
#975 [19:54] <webrosc> then where did you get the error from?
#976 [19:54] <webrosc> Ray, https://help.mojang.com/customer/portal/articles/359446 see that for wait times witho mojang
#977 [19:55] * OCM40 [webchat@66-168-203-30.dhcp.gsvl.ga.charter.com] has joined #minecrafthelp
#978 [19:55] <Nic> sorry, I aint the most techy, Im guessing the crash/report log is the program thats telling me its a runtime error, it says runtime error! R6025-pure virtual function call
#979 [19:57] <webrosc> ??> Nic win/dxdiag
#980 [19:57] <Absol> Nic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#981 [19:58] <Nic> thanks, i'll just be a moment doing this
#982 [19:59] * Nic [webchat@host213-121-10-63.range213-121.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#983 [19:59] <OCM40> I have a minecraft account from a while ago and i was wondering if someone could help me recover it? i know the account name and i believe i know the email but im really struggling with recovering it on my own
#984 [20:00] <webrosc> ??> OCM40 account/forgot-login
#985 [20:00] <Absol> OCM40: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#986 [20:00] <Absol> OCM40: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#987 [20:00] <webrosc> We can't help with much more than that sorry
#988 [20:00] * Lemon [webchat@47.151.8.38] has joined #minecrafthelp
#989 [20:00] <webrosc> Only Mojang can help further
#990 [20:01] <Lemon> Trying to download java ver for the first time and I fail to download file. tzl_tzl.json
#991 [20:01] <OCM40> thanks
#992 [20:01] <webrosc> Lemon, uninstall bytefence
#993 [20:01] <Lemon> i searched my hard drive and couldnt find it
#994 [20:02] <webrosc> ??> Lemon tools/hjt
#995 [20:02] <Absol> Lemon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#996 [20:02] <Absol> Lemon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#997 [20:03] <Lemon> for some reason my system declined to write access to the hosts file
#998 [20:03] <webrosc> click okl and carry on
#999 [20:03] <webrosc> its bacause you didn't run as administrator
#1000 [20:05] <Lemon> paste it into content of the second link?
#1001 [20:06] * kytrex11 [webchat@191-53-29-5.dvl-fb.mastercabo.com.br] has joined #minecrafthelp
#1002 [20:06] <kytrex11> olá
#1003 [20:06] <kytrex11> olá
#1004 [20:06] <webrosc> yes
#1005 [20:06] <Lemon> here is the link i think https://paste.ubuntu.com/p/TMgYjd5wBg/
#1006 [20:06] <kytrex11> portuguese support?
#1007 [20:06] <webrosc> kytrex11, this is English speaking sorry
#1008 [20:06] <Lemon> my link work?
#1009 [20:07] <kytrex11> posso falar português
#1010 [20:07] <kytrex11> e vocês traduzem?
#1011 [20:07] <webrosc> ??> kytrex11 lang/pt
#1012 [20:07] <Absol> kytrex11: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1013 [20:07] <kytrex11> lang/pt
#1014 [20:08] <webrosc> Lemon, yeah link worked, only program of possible issue is discord, the overlay can cause some problems
#1015 [20:08] <Lemon> let me know what to do now
#1016 [20:08] <kytrex11> the email registered in my minecraft account has been deleted, what should I do?
#1017 [20:08] <Lemon> so what delete discord?
#1018 [20:08] <webrosc> post the whole crash report you get to paste.ubuntu.com then link it here
#1019 [20:08] <webrosc> kytrex11, Contact mojang
#1020 [20:09] <Lemon> ok
#1021 [20:09] <kytrex11> já fiz isso
#1022 [20:09] <kytrex11> e nada
#1023 [20:09] <kytrex11> obrigado
#1024 [20:10] <Lemon> here is the link with the pasted crash report
#1025 [20:10] <Lemon> https://paste.ubuntu.com/p/m5PVnkdmr2/
#1026 [20:10] <pip> no help for mine?
#1027 [20:10] <webrosc> Lemon, i sodn't think discord is the issue now as it can causee a white screen on loading, disabling the overlay should work if that happens
#1028 [20:10] <Lemon> i dont think i have the overlay turned on
#1029 [20:10] <webrosc> Lemon, don't worry about it for now
#1030 [20:11] <Lemon> so what shall i do?
#1031 [20:11] <webrosc> Lemon, thats all of the error message?
#1032 [20:12] <Lemon> yes, i click download on the launcher, it progesses a bit and gives me the error (Failed to download file. val_es.json) if i click more it shows what i linked to you
#1033 [20:17] <Lemon> so what now?
#1034 [20:18] <mattym> Lemon, Are you using a home internet connection?
#1035 [20:18] <Lemon> oop, it just suddenly work.
#1036 [20:18] <Lemon> sorry for the trouble
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#1038 [20:21] * Ant8 [webchat@072-177-235-152.res.spectrum.com] has joined #minecrafthelp
#1039 [20:24] <Ant8> help on managing my minecraft account. All I remember is my username, so I wanted to know if that is enough to try and find my email for my minecraft account. If I have my email I can log into it and recover my account.
#1040 [20:36] * Tom2727 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has joined #minecrafthelp
#1041 [20:37] * w6 [webchat@142.122.132.116] has joined #minecrafthelp
#1042 [20:37] <w6> hey
#1043 [20:37] <w6> anyone on
#1044 [20:37] <w6> i kinda thought irc was dead
#1045 [20:40] <pip> well you all were useless
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#1047 [20:42] <Tom2727> So when ever I start minecraft I am able to get the launcher but crashes after I hit play. I uninstalled and reinstalled minecraft twice both times I deleted the "%appdata%/.minecraft" and "C:\Program Files (x86)\Minecraft". IDK what to do.
#1048 [20:43] * Ray [webchat@c-73-13-26-152.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1049 [20:45] <Tom2727> You want my crash log?
#1050 [20:45] <webrosc> it would help yes
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#1052 [20:47] * Lord_of_Life_ [~Lord@79.125.225.64] has quit. (Ping timeout: 202 seconds)
#1053 [20:47] <Tom2727> Here --> https://www.dropbox.com/s/msglqpxwweu9xw8/hs_err_pid21464.log?dl=0
#1054 [20:48] <webrosc> post it via paste.ubuntu.com
#1055 [20:49] <Tom2727> https://paste.ubuntu.com/p/6rTvXnKq4M/
#1056 [20:49] * kcbruins99 [webchat@71-90-56-175.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#1057 [20:51] <kcbruins99> I am having troubles with my account, I think it was hacked, and I have no clue what the security questions someone set
#1058 [20:52] <webrosc> ??> kcbruins99 account/hacked
#1059 [20:52] <Absol> kcbruins99: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1060 [20:52] <Absol> kcbruins99: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1061 [20:52] <kcbruins99> Ok
#1062 [20:52] <webrosc> ??> Tom2727 win/dxdiag
#1063 [20:52] <Absol> Tom2727: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1064 [20:52] <kcbruins99> How do I do that
#1065 [20:52] <kcbruins99> How do I go to mojang support
#1066 [20:53] <webrosc> kcbruins99, read what Absol said
#1067 [20:53] <kcbruins99> ok
#1068 [20:53] <Tom2727> Direct X? Maybe
#1069 [20:53] <kcbruins99> g
#1070 [20:53] <kcbruins99> f
#1071 [20:53] <kcbruins99> f
#1072 [20:53] <kcbruins99> dh
#1073 [20:53] * Absol kicked kcbruins99 from #minecrafthelp (Reason: cbruins99 :Stop spamming)
#1074 [20:53] * korenath [webchat@184.75.214.85] has joined #minecrafthelp
#1075 [20:54] <webrosc> Tom2727, no, minecraft doesn't run on directx, do as asked pleased
#1076 [20:54] <Tom2727> k
#1077 [20:54] <korenath> hi, i cant log into minecraft on the java launcher, technic launcher or on minecraft.net
#1078 [20:54] <webrosc> korenath, why not?
#1079 [20:55] <korenath> it says could not connect to server
#1080 [20:55] <webrosc> korenath, been messing with mcleaks or similar?
#1081 [20:55] <korenath> i dont even know what that is
#1082 [20:55] <webrosc> ??> korenath tools/hjt
#1083 [20:55] <Absol> korenath: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1084 [20:56] <Absol> korenath: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1085 [20:56] <korenath> alright
#1086 [20:58] <Tom2727> Done https://paste.ubuntu.com/p/bVHm7PHRJ4/
#1087 [20:58] <korenath> https://paste.ubuntu.com/p/myQBbpdCdM/
#1088 [20:58] <korenath> there ya go
#1089 [21:01] <webrosc> korenath, try turning off your vpn
#1090 [21:01] <korenath> i thought it might be a password issue but i cant log on to minecraft.net
#1091 [21:01] <webrosc> mojang block alot of vpns, try turning yours off
#1092 [21:02] * korenath [webchat@184.75.214.85] has quit. (Quit: webchat.esper.net)
#1093 [21:02] <webrosc> Tom2727, for starters your intel onboard gpu needs its drivers updating
#1094 [21:02] * korenath [webchat@dsl-user.acndigital.net] has joined #minecrafthelp
#1095 [21:03] <korenath> that worked thank you
#1096 [21:03] <Tom2727> Would a windows update do it or should I actually update them directly
#1097 [21:03] <korenath> is there any way to make an acception for connections to mojangs servers in a vpn?
#1098 [21:04] <webrosc> korenath, no, no reason to use a vpn when playing minecraft
#1099 [21:04] <webrosc> Tom2727, via intels website, windows update doesn't have a clue about none microsoft things
#1100 [21:05] <webrosc> Tom2727, secondly minecraft isn't using your nvidia card, see https://www.minecraftforum.net/forums/support/java-edition-support/2944598-keeps-crashing-and-idk-why?comment=13 for what to do to make it use it
#1101 [21:05] <korenath> thanks for the help guys, im heading off now, bye!
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#1103 [21:06] <mattym> webrosc, Those instructions are outdated. New ones here https://minecraftirc.net/support-articles/nvidia-optimus/
#1104 [21:06] <webrosc> mattym, ah thanks, i wasn't sure how to do it, will pass it onto the guy on forum too
#1105 [21:07] <mattym> webrosc, Nvidia changed the options in the Control Panel and hasnt even updated their own articles on it.
#1106 [21:07] <webrosc> typical
#1107 [21:08] <webrosc> if only i knew someone at nvidia who could fix it
#1108 [21:09] <webrosc> only guy i know there works in another area :(
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#1110 [21:43] <Tom2727> So I updated everything involving Intel and Geforce then started the steps in https://minecraftirc.net/support-articles/nvidia-optimus/. But got stuck on step 1. Look --> https://www.dropbox.com/s/dqwdfqo9fbs94k1/CaptureDisplay.PNG?dl=0
#1111 [21:43] <Tom2727> I will be back I'm gonna try restarting my lap
#1112 [21:44] <mattym> Tom2727, Good idea
#1113 [21:44] * Tom2727 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1114 [21:52] * Tom2727 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has joined #minecrafthelp
#1115 [21:54] <Tom2727> I have to go I come tomorrow
#1116 [22:16] * max8 [webchat@ip72-211-219-233.oc.oc.cox.net] has joined #minecrafthelp
#1117 [22:19] <max8> Hey guys, my friends are trying to join my server, but my friends get this message, "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information". What can I do to fix this?
#1118 [22:20] <CapFan67> max8, Are you hosting yourself, or are you using hosting service?
#1119 [22:20] <max8> I am hosting myself.
#1120 [22:20] <CapFan67> max8, Are you all on the same LAN, or are they connecting over the internet?
#1121 [22:21] <max8> Connecting over internet.
#1122 [22:21] <CapFan67> max8, Have you been able to test with a second computer on the same LAN using the LAN IP to make sure the server is working?
#1123 [22:21] <max8> Not yet, I can try right now though.
#1124 [22:22] <CapFan67> max8, It's useful to know if the issue is the server, or the Router. By testing inside the LAN, you can isolate the problem.
#1125 [22:23] <max8> Ok, im trying it now.
#1126 [22:25] <max8> Yes, it does work.
#1127 [22:25] * aimee [webchat@cpe-58-166-138-114.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#1128 [22:26] <CapFan67> max8, If you can connect from another PC on the network, that isolates the problem to your Router, and most likely your Router setup.
#1129 [22:26] <max8> Ok.
#1130 [22:26] * BisNaggaPanco [webchat@201.88.187.254] has joined #minecrafthelp
#1131 [22:26] <max8> Wait, what did you mean by "all on the same LAN"?
#1132 [22:27] <BisNaggaPanco> My minecraft can't connect to my LAN server "Network is unreachable"
#1133 [22:27] <CapFan67> max8, I was asking if your friends are connecting to your server from the same Local Area Network, as opposed to connecting to your outside/public IP assigned to your router.
#1134 [22:27] <aimee> I've installed java 64 bit and it's all up to date on my computer but whenever I go to start up the game it says it cant respond and my task manager says something is wrong with my java
#1135 [22:28] <CapFan67> ??> aimee tools/hjt
#1136 [22:28] <Absol> aimee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1137 [22:28] <Absol> aimee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1138 [22:28] <CapFan67> BisNaggaPanco, Is your server on it's own PC, and you're connecting from a different PC than the server?
#1139 [22:29] <max8> Ok, sorry. My friends that are connecting are not on my internet, their in a different neighborhood, so that means we're not on the same internet.
#1140 [22:30] <BisNaggaPanco> CapFan67, The server is on in my brother's PC, and I try connect on him
#1141 [22:30] <CapFan67> max8, That's fine. You're all on the Internet, just not on the same Network. Based on your testing so far, your problem is likely your Router setup. That's where you need to focus.
#1142 [22:30] <CapFan67> BisNaggaPanco, Is your brother using "Open to Lan", or using the dedicated server?
#1143 [22:30] <max8> Ok, do you know what could be the cause of this problem?
#1144 [22:31] <BisNaggaPanco> CapFan67 Open to Lan
#1145 [22:31] <aimee> https://paste.ubuntu.com/ hope I did it right
#1146 [22:31] <CapFan67> aimee, Fill in the "Content" and the "Poster", then click "Paste!". You'll get a new page. That's the one we need.
#1147 [22:31] <aimee> https://paste.ubuntu.com/p/RZbM78WQp3/ here we go
#1148 [22:32] <CapFan67> aimee, You have malware (PremierOpinion) known to cause this issue. Here's the removal instructions:
#1149 [22:32] <CapFan67> ??> aimee av/adwcleaner
#1150 [22:32] <Absol> aimee: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1151 [22:32] <Absol> aimee: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1153 [22:33] <CapFan67> BisNaggaPanco, Failure to connect is sometimes caused by security software. Have you tried disabling the firewall on both machines temporarily to test?
#1154 [22:34] <BisNaggaPanco> CapFan67 I and he already did
#1155 [22:34] * aimee [webchat@cpe-58-166-138-114.nb06.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1156 [22:34] <CapFan67> max8, Different routers have different setups. In short, you need to forward the port you've assigned to your server to the static IP youv'e assigned to your server. You'll likely need to look up a tutorial for port forwarding for your model router.
#1157 [22:35] <BisNaggaPanco> I made a scan with "HijackThis" I can post it if you want CapFan67
#1158 [22:35] <CapFan67> BisNaggaPanco, Have you tried multiplayer "Direct connect", using the port that displays when the server is first opened?
#1159 [22:35] <BisNaggaPanco> CapFan67 I tried
#1160 [22:35] <CapFan67> BisNaggaPanco, If you like. That was aimed at another player, but I'll take a look.
#1161 [22:36] * aimee [webchat@cpe-58-166-138-114.nb06.nsw.asp.telstra.net] has joined #minecrafthelp
#1162 [22:36] <BisNaggaPanco> https://paste.ubuntu.com/p/RkD9FrgFPG/ CapFan67 here
#1163 [22:37] <aimee> I'm back and used the provided link to remove the malware
#1164 [22:37] <CapFan67> aimee, See if the game runs now.
#1165 [22:37] <CapFan67> BisNaggaPanco, I see you have Hamachi installed. That often prevents connections. Have you tried uninstalling it from both machines?
#1166 [22:38] <CapFan67> BisNaggaPanco, I also see that you have Avira. Have you tried disabling it in order to test?
#1167 [22:38] <BisNaggaPanco> I will try, wait a sec
#1168 [22:39] <aimee> my game runs now, i tried to three times to make sure
#1169 [22:39] <CapFan67> aimee, Great news!
#1170 [22:39] <aimee> thank you so much
#1171 [22:39] <CapFan67> aimee, Enjoy!
#1172 [22:42] <BisNaggaPanco> CapFan67, Avira said for me restart the computer
#1173 [22:42] <BisNaggaPanco> I do?
#1174 [22:43] <webrosc> BisNaggaPanco, yup
#1175 [22:43] <BisNaggaPanco> Ok ;)
#1176 [22:44] <CapFan67> BisNaggaPanco, Are you uninstalling, or disabling?
#1177 [22:44] <BisNaggaPanco> Uninstalling
#1178 [22:44] <CapFan67> BisNaggaPanco, Ah, then it'll likely require a reboot to finish.
#1179 [22:48] <BisNaggaPanco> Ok, I will be back
#1180 [22:48] <BisNaggaPanco> thanks
#1181 [22:51] * BisNaggaPanco [webchat@201.88.187.254] has quit. (Quit: webchat.esper.net)
#1182 [23:00] * BisNaggaPanco [webchat@201.88.187.254] has joined #minecrafthelp
#1183 [23:00] <BisNaggaPanco> CapFan67 don't worked
#1184 [23:01] <CapFan67> BisNaggaPanco, That's all the obvious things. Security software, firewall and VNP/Networking software. I'm not sure how much more help I can be. Perhaps someone else in the channel will have more insight.
#1185 [23:04] <webrosc> BisNaggaPanco, it helps if you buy the game and on't pirate it
#1186 [23:04] <webrosc> don't*
#1187 [23:07] <webrosc> BisNaggaPanco, go buy the game, remove any pirate launchers, then come back
#1188 [23:11] <BisNaggaPanco> Thanks CapFan67 for the education and support
#1189 [23:11] <BisNaggaPanco> Bye
#1190 [23:16] <CapFan67> BisNaggaPanco, Best of luck.
#1191 [23:44] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
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#1193 [23:47] * Guest96768 is now known as webrosc
#1194 [23:48] * cookie64 [webchat@dynamic.etv.net] has joined #minecrafthelp
#1195 [23:49] <cookie64> I have an account that's running off a shutdown live.com email, I cant access it but I can prove I own the account
#1196 [23:49] <cookie64> How can I get it back neccesarily
#1197 [23:52] <webrosc> if you can't access your email to change it mojang will want your transaction ID as proof of account ownership
#1198 [23:53] <webrosc> having access to an email account is not proof of ownership of the game
#1199 [23:54] <CapFan67> cookie64, If it's a migrated account (Mojang account), you can use your security questions to change the email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#1200 [23:54] <webrosc> i forgot they changed that part, my bad
#1201 [23:54] <cookie64> I have all of the information for the account, the account was purchased almost 10 years ago so i dont have that
#1202 [23:54] <CapFan67> cookie64, Of course, this assumes you have the password.
#1203 [23:55] * Jackshou [webchat@218-103-82-225.static.netvigator.com] has joined #minecrafthelp
#1204 [23:55] <cookie64> I have the password and older ones too
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