#1 [00:08] <cookie64> Well Im on too many failed attempts on my security questions, I have all the information except for what I used to pay for it, and the actual email anymore, is there nothing I can do?
#2 [00:09] <CapFan67> cookie64, Only Mojang can help you with Account issues. You'll need to contact Mojang Customer Support
#3 [00:09] <CapFan67> ??> cookie64 account/send-email
#4 [00:09] <Absol> cookie64: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#5 [00:09] <Absol> cookie64: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#6 [00:10] <cookie64> Thanks
#7 [00:10] <CapFan67> cookie64, If you can't get your Transaction ID, ask them for an Alternate Verification Method
#8 [00:20] * oscy1990 [webchat@d49-192-16-30.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#9 [00:24] <oscy1990> Hello Support people. I tried to log into Minecraft two days ago but couldn't remember my password so I requested the password change email and still haven't received it. I looked through my emails from Mojang up to yesterday and saw that on 1/10/2018 my account was "Migrated". Thing is, I didn't request this migration so I'm assuming that means so
#10 [00:24] <oscy1990> me unscrupulous individual has stolen my account. Plz halp :)
#11 [00:25] * War [webchat@47-209-59-155.mtrycmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#12 [00:26] <webrosc> oscy1990, you will have to contact Mojang
#13 [00:26] <War> Hi, I'm having trouble joining my friends minecraft server because of this io.netty.channel.abstract type error
#14 [00:27] <webrosc> ??> oscy1990 mojang/email
#15 [00:27] <Absol> oscy1990: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#16 [00:27] <Absol> oscy1990: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#17 [00:27] <webrosc> War, can others connect to it?
#18 [00:27] <War> Yes
#19 [00:28] <oscy1990> Ok, I'll email Mojang. Thanks.
#20 [00:28] <webrosc> ??> War tools/hjt
#21 [00:28] <Absol> War: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#22 [00:28] <Absol> War: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#23 [00:28] <War> okay
#24 [00:30] <War> https://paste.ubuntu.com/p/BMZFrfqw8B/
#25 [00:31] * Havoc [webchat@106-68-232-60.dyn.iinet.net.au] has joined #minecrafthelp
#26 [00:31] <Havoc> hello
#27 [00:31] <Havoc> i need help with logging into my minecraft account
#28 [00:32] <Havoc> i forgot my details for my minecraft account, but i do have my transaction ID
#29 [00:32] <Havoc> for when i bought the game
#30 [00:32] <webrosc> ??> Havoc account/forgot-login
#31 [00:32] <Absol> Havoc: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#32 [00:32] <Absol> Havoc: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#33 [00:33] <webrosc> ??> War av/mcafee
#34 [00:33] <Absol> War: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#35 [00:33] <Absol> War: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#36 [00:33] <webrosc> ??> War av/mcafee/uninstall
#37 [00:33] <Absol> War: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#38 [00:33] * Havoc [webchat@106-68-232-60.dyn.iinet.net.au] has quit. (Client Quit)
#39 [00:34] <War> Is this the first step to solving my current problem?
#40 [00:34] <webrosc> mcafee is a known problem, and also a useless piece of junk
#41 [00:59] * Tiny_giant [webchat@dynamic.etv.net] has joined #minecrafthelp
#42 [01:00] <Tiny_giant> Hi, is there anyway to recover an account by myself with a transaction ID only?
#43 [01:00] <mattym> Tiny_giant, You would need to contact Mojang with it.
#44 [01:00] * alyssa [webchat@ip98-168-8-19.ph.ph.cox.net] has joined #minecrafthelp
#45 [01:01] <mattym> ??> Tiny_giant account/send-email
#46 [01:01] <Absol> Tiny_giant: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#47 [01:01] <Absol> Tiny_giant: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#48 [01:02] <Tiny_giant> Ok, I think my account may have been compromised and the email address on file changed. Do you know if that will affect recovery?
#49 [01:03] <mattym> Tiny_giant, It shouldn't
#50 [01:03] <mattym> Tiny_giant, Just make sure you have changed the password for your email account.
#51 [01:03] <Tiny_giant> Wonderful, thank you
#52 [01:04] <Tiny_giant> I guess I'll just have to be patient until they get their backlog cleared
#53 [01:04] <mattym> Tiny_giant, They seem to have picked up the pace, so it shouldn't be too bad
#54 [01:05] <Tiny_giant> Alright, I sent an email to them a few days ago, but what with the email problems on my account, I figured I'd look for other solutions as well
#55 [01:06] <alyssa> started new account for my 6yr old not working
#56 [01:07] <mattym> alyssa, Can you elaborate?
#57 [01:08] <alyssa> im her father art
#58 [01:08] * Tiny_giant [webchat@dynamic.etv.net] has quit. (Quit: webchat.esper.net)
#59 [01:09] <alyssa> started with email password now cant log in at all now
#60 [01:09] <mattym> alyssa, What does it say when you try to?
#61 [01:10] <alyssa> i have my own and setting new now up for her
#62 [01:10] <alyssa> it wont let me log in @ all
#63 [01:11] <alyssa> for her
#64 [01:11] <mattym> alyssa, What does it say when you try to?
#65 [01:14] <alyssa> it takes my here when i enter the password dosen't goto next page https://account.mojang.com/login
#66 [01:15] <mattym> alyssa, What web browser are you using?
#67 [01:16] <alyssa> to different accounts one is new
#68 [01:18] <alyssa> chrom
#69 [01:18] <mattym> alyssa, Any ad-blocking software?
#70 [01:22] <alyssa> none im her father art the is for alyssa
#71 [01:23] <mattym> alyssa, You will need to contact Mojang support
#72 [01:23] <mattym> ??> alyssa account/send-email
#73 [01:23] <Absol> alyssa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#74 [01:23] <Absol> alyssa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#76 [02:02] * Tom2727 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
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#81 [02:32] * joselitomigu [webchat@pc-114-95-104-200.cm.vtr.net] has joined #minecrafthelp
#82 [02:34] <joselitomigu> I forgot the email that I use in my minecraft account, how can I recover it?
#83 [02:40] <joselitomigu> I forgot the email that I use in my minecraft account, how can I recover it?
#84 [02:49] * depresseddaniel [webchat@cpc145084-gill21-2-0-cust18.20-1.cable.virginm.net] has joined #minecrafthelp
#85 [02:50] <depresseddaniel> hey im getting the following errors:
#86 [02:50] <depresseddaniel> internal exception io.netty.handler.codec.decoderexception badly compressed packet
#87 [02:50] <depresseddaniel> and internal exceptions: io.netty.handler.codec.CorruptedFrameException length wider than 21-bit
#88 [02:50] <depresseddaniel> on vanilla minecraft, fresh install, on a vanilla server. my friends who are on the server are fine. I am hosting the server on the same computer
#89 [02:50] <depresseddaniel> any ideas?
#90 [02:56] <urielsalis> hmm
#91 [02:56] <urielsalis> ??> depresseddaniel tools/hjt
#92 [02:56] <Absol> depresseddaniel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#93 [02:56] <Absol> depresseddaniel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#94 [03:01] * xX_InisKing_Xx [webchat@bnet157.super.carnet.hr] has joined #minecrafthelp
#95 [03:01] <xX_InisKing_Xx> hey
#96 [03:01] <xX_InisKing_Xx> can any1 help me?
#97 [03:06] * NiJayStylee [webchat@ip1f11fb0e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#98 [03:08] <NiJayStylee> #minecrafthelp
#99 [03:11] <NiJayStylee> #minecrafthelp
#100 [03:21] <xX_InisKing_Xx> ?
#101 [03:26] <xX_InisKing_Xx> heyy
#102 [03:43] * Lexatiffy [webchat@dhcp-077-249-055-168.chello.nl] has joined #minecrafthelp
#103 [03:47] * Lord_of_Life [~Lord@46.217.128.10] has quit. (Ping timeout: 180 seconds)
#104 [03:47] <Lexatiffy> Hello, I've yet seen through an email of Mojang that technical issues can be resolved here. It may involve with technical difficulties- as it's about ATLauncher. I've been searching a lot for fixes. However most include things that aren't even possible. Like a "minecraft server .zip file" that actually isn't official in any way. Anyways, the reason
#105 [03:47] <Lexatiffy> is: It says there's an authentication error, yet states I've putted incorrect account details. Even if I'm able to log into the vanilla and technic launcher. I don't see the logic of being "incorrect" account details.
#106 [03:49] * Lord_of_Life [~Lord@46.217.128.10] has joined #minecrafthelp
#107 [03:50] <Andrio> Lexatiffy, I'm afraid we don't support third-party launchers
#108 [03:52] <Lexatiffy> Actually, never mind. This is really weird, after my brother tried- I didn't re-log or either tried to. Sorry to bother, and as well to Mojang. It's kind of crazy to see it works for me to edit it and it just- works.. It's really strange. And that's then understood.
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#110 [04:01] * Lexatiffy [webchat@dhcp-077-249-055-168.chello.nl] has quit. (Quit: webchat.esper.net)
#111 [04:41] * Jepper [webchat@130.225.166.194] has joined #minecrafthelp
#112 [04:42] <Jepper> Someone changed my email, I cannot dispute it, they put another minecraft user on my accoutn and now it says it is not verified
#113 [04:42] <Jepper> I contacted support
#114 [04:47] <Andrio> ok
#115 [04:47] <Andrio> Jepper, you'll have to wait for a response then
#116 [04:50] <Jepper> thx
#117 [04:50] * Jepper [webchat@130.225.166.194] has quit. (Quit: webchat.esper.net)
#118 [04:59] * Neko7 [webchat@222.96.104.70] has joined #minecrafthelp
#119 [05:00] <Neko7> Hello
#120 [05:05] * KG4PEQ [sid27218@id-27218.charlton.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#121 [05:27] * d7 [webchat@pc-114-95-104-200.cm.vtr.net] has joined #minecrafthelp
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#125 [05:43] * JesusBully [webchat@118.210.209.189] has joined #minecrafthelp
#126 [05:44] <JesusBully> hello
#127 [05:44] <JesusBully> i tried changing my password and i still havent recieved the email after 2 days
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#131 [06:11] * Sooslikas [webchat@78-63-91-186.static.zebra.lt] has joined #minecrafthelp
#132 [06:12] <Sooslikas> Hello, theres random fires happening in my realm server, pretty sure it's a bug, cause there is no lava or thunder, is there a fix to this?
#133 [06:18] * Gman [webchat@182-239-184-116.ip.adam.com.au] has joined #minecrafthelp
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#135 [06:48] * Emircan [webchat@78.182.221.25.dynamic.ttnet.com.tr] has joined #minecrafthelp
#136 [06:49] <Emircan> hello
#137 [06:49] <Emircan> can you help me ?
#138 [06:50] <Emircan> I want to buy a minecraft but I don't
#139 [06:51] * Sooslikas [webchat@78-63-91-186.static.zebra.lt] has joined #minecrafthelp
#140 [06:52] <Emircan> it gives credit card error but I do everything right
#141 [06:52] <urielsalis> hi Emircan
#142 [06:52] <Emircan> please help
#143 [06:52] <urielsalis> Emircan: call your bank and make sure they allow international transactions to sweden
#144 [06:52] <Emircan> I am in Turkey
#145 [06:53] <Sooslikas> Hello, in my realm server random fires keep happening randomly, no lava around, no thunders nor is anyone setting stuff on fire, what should i do?
#146 [06:56] * Extrasent [webchat@d199-74-212-52.col.wideopenwest.com] has joined #minecrafthelp
#147 [06:56] * Extrasent [webchat@d199-74-212-52.col.wideopenwest.com] has quit. (Client Quit)
#148 [06:56] <Emircan> I call my bank but they said " are there a problem in Minecraft ?"
#149 [06:57] * Adsplay [webchat@179-225-252-38.user.vivozap.com.br] has joined #minecrafthelp
#150 [06:57] <Adsplay> error 65542
#151 [06:58] <Adsplay> i can help
#152 [06:58] <Adsplay> preciso de ajuda
#153 [06:59] <Adsplay> i need help
#154 [07:04] * Adsplay [webchat@179-225-252-38.user.vivozap.com.br] has quit. (Quit: webchat.esper.net)
#155 [07:14] <Sooslikas> Hello, in my realm server random fires keep happening randomly, no lava around, no thunders nor is anyone setting stuff on fire, what should i do?
#156 [07:20] * Emircan [webchat@78.182.221.25.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#157 [07:25] * Mi1970 [webchat@host-85-30-176-251.sydskane.nu] has joined #minecrafthelp
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#159 [07:26] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#160 [07:28] <VADemon> where can I find ancient Alpha server downloads? they used to be available, but seem have gone the way of dinosaurs now
#161 [07:41] * NiJayStylee [webchat@ip1f11fb0e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#162 [07:42] <NiJayStylee> Hallo leider bekomme ich keine Emal um mein alten Account wieder zu nutzen
#163 [07:53] <NiJayStylee> Hello help meeeeee
#164 [08:29] * TrueWolves [~MyOwnRoad@c-73-26-4-23.hsd1.nm.comcast.net] has joined #minecrafthelp
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#169 [08:43] * romain [webchat@177.16.136.77.rev.sfr.net] has joined #minecrafthelp
#170 [08:44] <romain> hello I bought minecraft java edition and it is still PROCESSING since several days. how can I do? Thank you for your help
#171 [08:45] * Lord_of_Life_ [~Lord@77.28.104.8] has joined #minecrafthelp
#172 [08:45] * a2468_ [webchat@x59cc8725.dyn.telefonica.de] has joined #minecrafthelp
#173 [08:46] * romain [webchat@177.16.136.77.rev.sfr.net] has quit. (Client Quit)
#174 [08:46] <a2468_> hey I forgot mx emil adress which I used backin the days to buy my account how can I play with my account now?
#175 [08:47] <a2468_> ?
#176 [08:47] * Lord_of_Life [~Lord@46.217.128.10] has quit. (Ping timeout: 190 seconds)
#177 [08:48] <NiJayStylee> Hier kannst du lange waren a1468
#178 [08:48] * a2468_ [webchat@x59cc8725.dyn.telefonica.de] has quit. (Client Quit)
#179 [08:50] <Sooslikas> Hello, in my realm server random fires keep happening randomly, no lava around, no thunders nor is anyone setting stuff on fire, what should i do?
#180 [08:50] * JereOMG3 [webchat@103-83-138-186.fibertel.com.ar] has joined #minecrafthelp
#181 [08:52] <JereOMG3> Hello Good I Need Help By Somebody Hack My Hotmail And Change Everything Of Maicraft I Create New Hotmail And I Need Help To Change The Gmail help
#182 [08:53] <JereOMG3> Help Plis
#183 [08:58] * InfernoHydraYT [webchat@216.11.7.42] has joined #minecrafthelp
#184 [08:58] <InfernoHydraYT> i tried to summon a player head and it wont work in 1.13
#185 [09:06] * Sooslikas [webchat@78-63-91-186.static.zebra.lt] has quit. (Quit: webchat.esper.net)
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#187 [09:10] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#188 [09:10] <jorja> Hello
#189 [09:11] <jorja> Does anyone know of a sorting system that works for vanilla mincraft
#190 [09:13] <CapFan67> jorja, We address technical issues here, such as client crashes. You might try asking that question in the reddit channel: https://www.reddit.com/r/Minecraft
#191 [09:15] <jorja> I never get any answers
#192 [09:16] <CapFan67> NiJayStylee, Is the account you can't access migrated (a Mojang account)?
#193 [09:17] <NiJayStylee> No I can not do that because I do not have the password
#194 [09:17] <CapFan67> jorja, The trick is to make the question interesting. They way you asked here was plain and included no detail such as Edition or Version. Further, there are hundreds of youtube tutorials for sorting systems. If you're haivng trouble, be specific in your Reddit post.
#195 [09:18] <CapFan67> NiJayStylee, If you don't know your password to your un-migrated account, you'll need to contact Mojang Customer Support:
#196 [09:18] <CapFan67> ??> NiJayStylee account/send-email
#197 [09:18] <Absol> NiJayStylee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#198 [09:18] <Absol> NiJayStylee: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#199 [09:18] <CapFan67> ??> NiJayStylee account/trans-id
#200 [09:18] <Absol> NiJayStylee: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#201 [09:19] <NiJayStylee> I have that already 7 days ago and there is no answer
#202 [09:19] <CapFan67> NiJayStylee, 7 days is too soon. Look at the link Absol provided about wait times.
#203 [09:20] * Webchat_96697 [webchat@194.66.246.30] has joined #minecrafthelp
#204 [09:20] * Espercorn kicked Webchat_96697 from #minecrafthelp (Reason: ebchat_96697 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#205 [09:22] <NiJayStylee> The system thinks this is spam. Fill out the captcha below and try again.
#206 [09:23] <NiJayStylee> but no captcha will be displayed
#207 [09:23] <CapFan67> NiJayStylee, I was referring to this page: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#208 [09:25] <jorja> I cannot make it intersting
#209 [09:26] * NiJayStylee [webchat@ip1f11fb0e.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#210 [09:31] <CapFan67> jorja, ...not can you recognize the nuggets of value in my comments, such as searching the hundreds of tutorials on Youtube...
#211 [09:32] <CapFan67> *nor
#212 [09:32] <jorja> I have search I have tried them they do not work
#213 [09:38] <CapFan67> jorja, Again, not something I can assist with, within the scope of this channel. A discussion group will yield better results.
#214 [09:38] <CapFan67> jorja, Again, not something I can assist with, within the scope of this channel. A discussion group will yield better results.
#215 [09:46] * jorja [jorja@67.213.24.130] has left #minecrafthelp
#216 [10:01] * Rom9865 [webchat@asc59-1-82-237-38-26.fbx.proxad.net] has joined #minecrafthelp
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#218 [10:03] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#219 [10:04] <Matt0> How do I solve the white screen on startup in minecraft java edition?
#220 [10:05] <CapFan67> ??> Matt0 tools/hjt
#221 [10:05] <Absol> Matt0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#222 [10:05] <Absol> Matt0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#223 [10:06] <CapFan67> Matt0, That's often caused by incompatible software. Let's see what's running.
#224 [10:09] * Matt9 [webchat@142.243.254.224] has joined #minecrafthelp
#225 [10:12] * Matt9 [webchat@142.243.254.224] has quit. (Client Quit)
#226 [10:16] * Cookiegamer246 [webchat@dh207-81-66.xnet.hr] has joined #minecrafthelp
#227 [10:17] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#228 [10:20] <Matt0> Could you resend the download link of highjack this program please because I pressed the wrong button. It's for the white screen on startup.
#229 [10:20] <CapFan67> ??> Matt0 tools/hjt
#230 [10:20] <Absol> Matt0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [10:20] <Absol> Matt0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [10:20] <CapFan67> Sure.
#233 [10:20] <Cookiegamer246> I wannt to buy minecraft I registerd but when I tri to log in for buyin I get note "An error prevented you youre request from being processed. Pleas try again" And I tried few times but alwais the same. What shud I do?
#234 [10:23] <CapFan67> Cookiegamer246, That's usually caused by a specific program. Let's see if it's there:
#235 [10:23] <CapFan67> ??> Cookiegamer246 tools/hjt
#236 [10:23] <Absol> Cookiegamer246: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#237 [10:23] <Absol> Cookiegamer246: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#238 [10:26] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#239 [10:32] * Gamernoob_TV [webchat@178-18-148-66.ktk-ip.de] has joined #minecrafthelp
#240 [10:36] * Cookiegamer246 [webchat@dh207-81-66.xnet.hr] has quit. (Quit: webchat.esper.net)
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#242 [10:40] <Matt0> Https://paste.ubuntu.com/p/fk2mbn4Rj3/
#243 [10:42] <Matt0> Https://paste.ubuntu.com/p/fk2MBn4Rj3/
#244 [10:43] <Matt0> Disregarded the first link
#245 [10:43] * Cookiegamer246 [webchat@dh207-81-66.xnet.hr] has joined #minecrafthelp
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#247 [10:47] * Danny31291 [webchat@rrcs-147-0-129-98.central.biz.rr.com] has joined #minecrafthelp
#248 [10:47] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#249 [10:47] <Cookiegamer246> Cant you send me a link again, please
#250 [10:48] <Matt0> Wait I'm doing a system update
#251 [10:49] <CapFan67> Matt0, Sorry, I was distracted. I'll look at it now.
#252 [10:50] <CapFan67> Cookiegamer246, here's the link again:
#253 [10:50] <CapFan67> ??> Cookiegamer246 tools/hjt
#254 [10:50] <Absol> Cookiegamer246: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [10:50] <Absol> Cookiegamer246: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [10:50] <CapFan67> Matt0, That link isn't valid.
#257 [10:52] <Matt0> It's the one with some letters in caps that is valid
#258 [10:52] <CapFan67> Matt0, I've clicked on both links. Neither are valid. There appears to be a typo still.
#259 [10:52] <Matt0> But the h is lowercase for https
#260 [10:53] * Zapid [webchat@c-5eea2dd3-74736162.cust.telenor.se] has joined #minecrafthelp
#261 [10:53] <Zapid> hey
#262 [10:53] <Matt0> I try again
#263 [10:53] <Zapid> I have a launcher issue someone willing to try to help?
#264 [10:53] <CapFan67> Matt0, If you still have the page open, select the link, copy the link (CTRL+C) then paste the link here.
#265 [10:54] <CapFan67> Zapid, What seems to be wrong?
#266 [10:55] <Zapid> When I start the launcher it pops up a window but when I click on the icon it instantly closes down, not closes down entierly but the window closes down in like 0.5 seconds after I opened it
#267 [10:55] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#268 [10:55] <CapFan67> Zapid, Are you using the Mojang Launcher, or a 3rd party launcher?
#269 [10:55] <Zapid> Mojang
#270 [10:56] <CapFan67> Zapid, So, the launcher loads and is usable? ...but vanishes when you click on which icon?
#271 [10:56] <Zapid> The launcher icon
#272 [10:56] <Zapid> Like its not usable at all
#273 [10:56] <Zapid> Just closes down instantly when I try to open it
#274 [10:57] <Zapid> Its just sitting in the task bar, open. But if I try to open it where I see it it opens up the usual window but closes the window down instantly
#275 [10:57] <CapFan67> Zapid, when this happens, does it appear to be running but not visible, or does the icon change to the not-running sytle?
#276 [10:58] <Cookiegamer246> how do i copy everything in the hijack this
#277 [10:58] <Zapid> It sais its running
#278 [10:58] <CapFan67> Cookiegamer246, CTRL-A to select. CTRL-C to copy. CTRL-V to paste. Make sure to fill in the "Poster" field with something before clicking "Paste!"
#279 [10:59] <CapFan67> Zapid, It's likely just offscreen. Here's a helpful page: https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#280 [10:59] <Zapid> I have a 64 bit system but it sais in task manager that it's 32 bit, could that be it?
#281 [10:59] <Zapid> Ok thanks will check it out
#282 [11:00] * PicRic_Acid [webchat@host81-145-111-93.range81-145.btcentralplus.com] has joined #minecrafthelp
#283 [11:02] * death476 [webchat@c-174-50-115-152.hsd1.ga.comcast.net] has joined #minecrafthelp
#284 [11:02] <Zapid> Capfan ty so much it worked.
#285 [11:03] <Zapid> I haveb't played Minecraft for a long time and when I got my VR headset for christmas I wanted to try minecraft vr out
#286 [11:03] <death476> So my password has been changed as well as the email that you access the account with and now I cant get into my account, anyone know a way I can recover it?
#287 [11:04] <PicRic_Acid> Hey, I'm hosting a minecraft snapshot server and the spawnrates of hostile mobs are rediculously low to the point where we have only encountered 2 spawns of Zombies. The server view distance is 10 and the gamerule doMobSpawning is set to true, the difficulty is hard and most of our base is in the spawn chunks. Is there anything I may have overlooke
#288 [11:04] <PicRic_Acid> d on why the spawnrate is abysmal?
#289 [11:04] <CapFan67> Zapid, Glad to hear it's working!
#290 [11:04] * Zapid [webchat@c-5eea2dd3-74736162.cust.telenor.se] has quit. (Quit: webchat.esper.net)
#291 [11:05] <Cookiegamer246> it doesnt let me select or copy anything on the hijack this
#292 [11:05] <CapFan67> death476, You'll need to contact Mojang Customer Support.
#293 [11:05] <CapFan67> ??> death476 account/send-email
#294 [11:05] <Absol> death476: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#295 [11:05] <Absol> death476: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#296 [11:06] <CapFan67> Cookiegamer246, After you select the report and log, a Notepad window will open with the things you need to copy and paste.
#297 [11:06] <CapFan67> ??> death476 account/trans-id
#298 [11:06] <Absol> death476: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#299 [11:06] <CapFan67> PicRic_Acid, We don't support snapshots here, sorry. ..and yes, the spawn rate bug is known and on the tracker.
#300 [11:07] <CapFan67> PicRic_Acid, Most snapshot servers I find now have mob spawning disabled due to this bug.
#301 [11:08] <PicRic_Acid> Ahh, sorry. I'm not the best at navigating the tracker I mussed have missed the report!
#302 [11:09] <death476> Oh yikes thats a really long wait time
#303 [11:09] <CapFan67> Cookiegamer246, The general steps are: Download hjt. Run as Administrator (important). Click "Do a system scan and save a log file". When the report pops up in notepad, copy all text and paste to the website. Fill in Poster field. Click "Paste!". Give us the new URL.
#304 [11:09] <CapFan67> death476, Yeah, they're way behind due to the Holidays. On the other hand, yesterday they were working on Jan 1st, and today it's Jan 4th. ...so progress.
#305 [11:11] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#306 [11:14] <Matt0> https://paste.ubuntu.com/p/fK2MBn4Rj3/
#307 [11:14] * PicRic_Acid [webchat@host81-145-111-93.range81-145.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#308 [11:15] <CapFan67> Matt0, You have malware (PremierOpinion) on your system known to cause startup crashes. Interesting that you have white screen. Anyway, here's the instructions:
#309 [11:15] <CapFan67> ??> Matt0 av/adwcleaner
#310 [11:15] <Absol> Matt0: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#311 [11:15] <Absol> Matt0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#312 [11:18] * Matt0 [webchat@142.243.254.224] has quit. (Quit: webchat.esper.net)
#313 [11:19] <Cookiegamer246> https://paste.ubuntu.com/p/ptmYGK47r4/
#314 [11:20] <Cookiegamer246> did i do everything right?
#315 [11:20] <webrosc> ??> Cookiegamer246 info/mcleaks
#316 [11:20] <Absol> Cookiegamer246: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#317 [11:20] <Absol> Cookiegamer246: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#318 [11:22] <CapFan67> Cookiegamer246, You did indeed, and the cause is exactly what I expected:
#319 [11:22] <CapFan67> ??> Cookiegamer246 info/mcleaks
#320 [11:22] <Absol> Cookiegamer246: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#321 [11:22] <Absol> Cookiegamer246: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#322 [11:22] <webrosc> CapFan67, i beat you too it
#323 [11:23] <CapFan67> webrosc, You did indeed. Busy on this end and trying to keep up. Glad you're here.
#324 [11:23] <webrosc> also i noticed a mobile prepaid internet program, that could also be some issue if the connect isn't great
#325 [11:23] <webrosc> C:\Program Files (x86)\Vip mobilni internet\Vipmobilniinternet_Launcher.exe
#326 [11:23] <CapFan67> Cookiegamer246, To add to the MCLeaks removal instructions, here's how to edit your hosts file and solve the issue:
#327 [11:24] <CapFan67> ??> Cookiegamer246 win/hosts/edit
#328 [11:24] <Absol> Cookiegamer246: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#329 [11:24] <Absol> Cookiegamer246: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#330 [11:25] <CapFan67> webrosc, Matt0 is removing premieropinion and almost done. You're up to speed with webrosc. I need to head out for a few hours. Your timing is perfect.
#331 [11:25] <CapFan67> Take care all.
#332 [11:25] <webrosc> o/
#333 [11:26] * Angcat [webchat@108.59.110.187] has joined #minecrafthelp
#334 [11:28] <Angcat> Is there any way to transfer Minecraft app and added worlds from iPad to new Android tablet device without having to buy it again, buy added worlds again and start all over again??
#335 [11:29] <webrosc> Angcat, you can't transfer your game from one platform to another, you have to buy it on the other platform
#336 [11:30] <webrosc> just like you can't take an xbox game and tranfer it to your plastation
#337 [11:30] * webrosc see's his typing is terrible today
#337 [11:31] <Angcat> Was afraid of that! Can you get a credit on your new device for the purchase of the app?
#338 [11:31] <webrosc> nope sorry
#339 [11:31] <Angcat> Thanks
#340 [11:31] <webrosc> the too platforms (apple store and play store) don't work that way
#341 [11:31] <webrosc> two*
#342 [11:32] <Angcat> K
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#344 [11:40] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#345 [11:40] <Matt0> I cleaned all malware
#346 [11:40] <webrosc> Matt0, ok try minecraft now
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#348 [12:02] * Danny31291 [webchat@rrcs-147-0-129-98.central.biz.rr.com] has quit. (Quit: webchat.esper.net)
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#351 [12:33] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#352 [12:33] <Matt0> I tried minecraft and its stuck on the mojang screen
#353 [12:34] <webrosc> Matt0, can you do a new HJT log please
#354 [12:34] <Matt0> Of wait nevermind it works
#355 [12:34] <webrosc> just slow huh?
#356 [12:34] <Matt0> Yeah it takes a long time to load
#357 [12:35] <Matt0> Thanks by the way
#358 [12:35] <webrosc> no worries, enjoy
#359 [12:35] <Matt0> I
#360 [12:35] <Matt0> I
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#362 [12:36] * Matt0 [webchat@142.243.254.224] has joined #minecrafthelp
#363 [12:37] <Matt0> Sorry for the two I I meant to say ok
#364 [12:55] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 198 seconds)
#365 [13:01] <Cookiegamer246> I did everything you said and it still didnt resolve the problem.
#366 [13:03] <webrosc> so you cleaned your hosts file, removed any account stealing software, and are using an account you bought from minecraft,net?
#367 [13:04] <Cookiegamer246> I stil cant eaven buy it
#368 [13:04] <webrosc> post a new HJT log
#369 [13:06] <Cookiegamer246> ok
#370 [13:15] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#371 [13:18] <Cookiegamer246> https://paste.ubuntu.com/p/HNkRzRqQFJ/
#372 [13:19] <webrosc> looks like you didn't ddo as told
#373 [13:19] <webrosc> ??> Cookiegamer246 win/hosts/edit
#374 [13:19] <Absol> Cookiegamer246: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#375 [13:19] <Absol> Cookiegamer246: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#376 [13:20] <webrosc> remove anything related to Mojang from that file, and remove any software used to pirate the game or use atl accounts
#377 [13:20] <webrosc> also a deep virus/malware scan would be a good idea
#378 [13:20] <Cookiegamer246> I did that, Im going to try again
#379 [13:25] * Kek [webchat@50-82-170-23.client.mchsi.com] has joined #minecrafthelp
#380 [13:28] <Kek> Hello! I appear to be having issues with 1.13.2, as it stops responding when the Mojang logo appears. I have left it to sit for 4 hours before with no change. I have also tried a fresh install, not once, but twice now, to no effect. And to top it all off, it stopped working without warning, as I was playing fine the night before the issues arose, t
#381 [13:28] <Kek> he problems starting the morning after. I hadn't installed anything in the timeframe between, so it can't be incompatible programs. Any suggestions?
#382 [13:29] <webrosc> ??> Kek tools/hjt
#383 [13:29] <Absol> Kek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#384 [13:29] <Absol> Kek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#385 [13:30] <Kek> I'm not entirely comfortable doing that, and I know that it can't be an incompatible program, as I hadn't installed any other programs before it stopped working.
#386 [13:30] <webrosc> your choice, but its a tool to help us help you
#387 [13:31] * pae [webchat@78.92-220-33.customer.lyse.net] has joined #minecrafthelp
#388 [13:31] * Ellie [webchat@c-98-209-94-10.hsd1.mi.comcast.net] has joined #minecrafthelp
#389 [13:32] <Kek> Alright, does it collect data or anything?
#390 [13:32] * Ellie [webchat@c-98-209-94-10.hsd1.mi.comcast.net] has quit. (Client Quit)
#391 [13:32] <webrosc> just whats running on your computer, software wise
#392 [13:33] <Kek> Fair enough, I'll get the log in a minute.
#393 [13:34] <Kek> I just tired this, it gives me an error.
#394 [13:34] <pae> Hi so i am setting up a minecraft server for me and my friends to play on. Ive fixed portforwarding and looked around youtube on how to make a sever, i cant join the server on my own ip, and neither can friends
#395 [13:35] <pae> I get "AvstractChannel AnnotatedConnectExeotion
#396 [13:35] <webrosc> pae, not being able to join oin your own external ip is normal
#397 [13:35] <webrosc> you should use localhost, or the local ip
#398 [13:36] <pae> yeah, i can join my local ip, but my friends cant join my normal ip
#399 [13:36] <webrosc> your friend not being able to join would mean either, wrong ip, bad portforwarding, or firewall blocking
#400 [13:37] <pae> my firewall is not blocking anything, ive given java public permissions in my firewall
#401 [13:37] <webrosc> and your routers firewall?
#402 [13:37] <Kek> Nevermind, I forgot to run hijackthis as admin.
#403 [13:38] <pae> havent been able to change anything there, it doesnt let me change anything
#404 [13:38] <pae> its either turn on or off
#405 [13:38] <Kek> +webrosc, here's the link https://paste.ubuntu.com/p/krRrRwMVyd/
#406 [13:39] <webrosc> Kek, you have malware (premieropinion) which causes minecraft to crash
#407 [13:39] <webrosc> ??> Kek av/adwcleaner
#408 [13:39] <Absol> Kek: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#409 [13:39] <Absol> Kek: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#410 [13:40] <Kek> I don't know where I would have picked up such malware, but ok.
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#413 [13:42] * pae [webchat@78.92-220-33.customer.lyse.net] has joined #minecrafthelp
#414 [13:42] <Devin3> Why cant i download the demo version of minecraft. its my first time downloading it too
#415 [13:43] <webrosc> i don't know, what happens when you try?
#416 [13:44] <Devin3> it starts to download then it says it cant download load different things like wood3.ogg
#417 [13:44] <pae> Hi my server only lets me log on my local IP, i have completly turn off the firewall on my router and made java have public permissions on my computer firewall, and its still not working
#418 [13:44] <webrosc> Devin3, uninstall bytefence
#419 [13:44] <pae> and i have portforwarded
#420 [13:44] * Fade [webchat@blk-138-31-222.eastlink.ca] has joined #minecrafthelp
#421 [13:45] <Fade> Hey, I'm guessing this chat cannot help me recover an account that's been migrated but I don't know to which email.
#422 [13:45] <Devin3> im trying the bytefence rn
#423 [13:45] <webrosc> pae, as i said before you likely have not forwarded correctly or the wrong ip is being given or used
#424 [13:45] <grandrolf> pae: allow the port through the local firewall
#425 [13:45] <webrosc> Fade, you will have to contact Mojang to sort that out
#426 [13:45] <webrosc> ??> Fade mojang/email
#427 [13:45] <Absol> Fade: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#428 [13:45] <Absol> Fade: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#429 [13:46] <Fade> Alright, said they are replying to tickets from the 5th still...
#430 [13:46] <Fade> Kind of an unreasonable wait time for such a simple issue.
#431 [13:46] <webrosc> they are, but they are the only people who can fix account issues
#432 [13:47] <webrosc> considering they are a small team who work office hours and took time off for family over christmas, not that unreasonible
#433 [13:47] <Fade> We'll agree to disagree on that one.
#434 [13:47] <webrosc> they catch up pretty fast considering yesterday they were replying to message from the 1st
#435 [13:48] <webrosc> yes your right how dare they take time off for family and holidays
#436 [13:48] <Cookiegamer246> I probably pressed something wrong i did it now thank you for your help,its installing now :)
#437 [13:48] * Kek [webchat@50-82-170-23.client.mchsi.com] has joined #minecrafthelp
#438 [13:48] * Devin3 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#439 [13:48] <Fade> Ah well, that's for trying to help.
#440 [13:48] <Fade> Thanks*
#441 [13:49] <Fade> Guess I'll wait two weeks to recover the account...
#442 [13:49] <webrosc> ??> Kek scold/pm
#443 [13:49] <Absol> Kek: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#444 [13:49] <Kek> Ah, understandable.
#445 [13:49] <Kek> So are there any additional steps then?
#446 [13:50] <webrosc> try minecraft now
#447 [13:50] * Fade [webchat@blk-138-31-222.eastlink.ca] has quit. (Quit: webchat.esper.net)
#448 [13:51] <pae> Hey so i am portforwarding my IPv4 Address right?
#449 [13:51] <webrosc> you should be yes
#450 [13:52] * PiecesOfToast [webchat@182.187.61.94.rev.vodafone.pt] has joined #minecrafthelp
#451 [13:53] <pae> are you sure that its normal to not be able to join the server on your personal ip?
#452 [13:53] <webrosc> yes as you are inside the network and not outside of it
#453 [13:53] <pae> i watched a yt video where a dude explained it, and he could log in on his own ip
#454 [13:54] <pae> hmm ok weird
#455 [13:54] <PiecesOfToast> Cant login to my account
#456 [13:54] <webrosc> PiecesOfToast, why not?
#457 [13:54] <PiecesOfToast> dunno i ask for a password reset and i dont get any emails
#458 [13:55] <Kek> Well I'll be damned, it worked. Thank you for your help . :-)
#459 [13:55] * Cookiegamer246 [webchat@dh207-81-66.xnet.hr] has quit. (Quit: webchat.esper.net)
#460 [13:55] <webrosc> ??> PiecesOfToast account/email-missing
#461 [13:55] <Absol> PiecesOfToast: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#462 [13:55] <Absol> PiecesOfToast: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#463 [13:56] <PiecesOfToast> yes but i cant change my email because i cant log into my account
#464 [13:57] <webrosc> PiecesOfToast, contact Mojang then, we can't fix account issues
#465 [13:57] <pae> how long have u been wating for the mail, some times it takes 15 mins or so for the email to appear
#466 [13:57] <PiecesOfToast> ive been trying for the past weeks
#467 [13:57] <pae> hmm then idk
#468 [13:58] <webrosc> then contact Mojang
#469 [14:01] * PiecesOfToast3 [webchat@182.187.61.94.rev.vodafone.pt] has joined #minecrafthelp
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#472 [14:15] * Just_Omar [webchat@41.107.165.245] has joined #minecrafthelp
#473 [14:16] <Just_Omar> hi
#474 [14:16] <Just_Omar> i have a big probleme whene i go to optifine web site to change my cape design
#475 [14:17] <Just_Omar> my password changed auto why please help me
#476 [14:17] <webrosc> Just_Omar, this channel is for vanilla support, if you want support with optifineswebsite ask them
#477 [14:17] <mattym> Just_Omar, Don't login on non-Mojang websites.
#478 [14:17] <Just_Omar> ??
#479 [14:18] <Just_Omar> ?
#480 [14:18] <webrosc> and yeah, thats the issue with giving your minecraft password to other websites
#481 [14:18] <Just_Omar> no i don't give them
#482 [14:18] <Just_Omar> and the optifine is Famous
#483 [14:19] <Lord_Ralex> It is not a Mojang-ran site. You should *never* put your credentials into *any* site except for Mojang's and their own launcher.
#484 [14:19] <tyteen4a03> Just_Omar: being famous has nothing to do to being not-Mojang
#485 [14:19] <webrosc> pewdiepie is famous, i wouldn't give him anything thats close to a password or login info
#486 [14:21] <Just_Omar> but optifine all the world use them the most of people have a cape and he change his design
#487 [14:21] <Lord_Ralex> That does not change anything.
#488 [14:21] * DoctorDino [webchat@108-74-112-187.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#489 [14:22] <Lord_Ralex> They are not Mojang. You should never enter your information into a form that is *not* in Mojang's control.
#490 [14:22] * kingsmen [webchat@190.sub-174-255-193.myvzw.com] has joined #minecrafthelp
#491 [14:22] <kingsmen> hello?
#492 [14:23] <DoctorDino> Hey I used to have an account a long time ago but the email connected to it got hacked and now I can't get into it. Is it possible to connect it to a different email?
#493 [14:23] <kingsmen> for some reason i cant even launch the game
#494 [14:23] <Just_Omar> and the big probleme whene i reset my password The email does not reach to my email
#495 [14:23] <mattym> DoctorDino, Is it safe to assume you also no longer have or know the game login info?
#496 [14:24] <Just_Omar> and the big probleme whene i reset my password The email does not reach to my email
#497 [14:24] <mattym> Just_Omar, Because your account is either now compromised, or locked out to keep it from being compromised, because you gave your login details away.
#498 [14:24] <mattym> Just_Omar, Contact Mojang support
#499 [14:24] <mattym> ??> Just_Omar account/send-email
#500 [14:24] <Absol> Just_Omar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [14:24] <Absol> Just_Omar: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#502 [14:25] <mattym> kingsmen, What happens when you try to?
#503 [14:25] <kingsmen> it justs crashes
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#505 [14:25] <mattym> ??> kingsmen launcher/log
#506 [14:25] <Absol> kingsmen: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#507 [14:25] <Just_Omar> How time close the account
#508 [14:25] <Just_Omar> ???
#509 [14:25] <kingsmen> i haved used the alt download to no avial
#510 [14:26] * Duck_ [~Duck@ip-22-199-44.static.duckspike.net] has joined #minecrafthelp
#511 [14:26] <mattym> kingsmen, Follow the instructions Absol linked you.
#512 [14:26] <Just_Omar> How time close the account
#513 [14:26] <Just_Omar> ?
#514 [14:26] <Lord_Ralex> Stop repeating yourself.
#515 [14:26] <Just_Omar> please
#516 [14:27] <Just_Omar> for 1h 24h or what?
#517 [14:27] <mattym> Just_Omar, All you can do now, is contact Mojang as directed. We can not help you any further here.
#518 [14:28] * Zomber_HD [webchat@dsl-187-225-115-58-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#519 [14:29] <Zomber_HD> I hacked the account
#520 [14:30] <Just_Omar> But if I grow up my account will end?
#521 [14:30] <Zomber_HD> no
#522 [14:30] <kingsmen> https://paste.ubuntu.com/p/vrxsRKt3d5/
#523 [14:30] <mattym> Just_Omar, All you can do now, is contact Mojang as directed. We can not help you any further here.
#524 [14:30] <kingsmen> mattym there ya go now what
#525 [14:31] <Just_Omar> If I have to talk to them
#526 [14:31] <mattym> kingsmen, Hang on a moment.
#527 [14:31] <mattym> kingsmen, It happens after you hit Play and the game tries to start? Nothing else?
#528 [14:31] <kingsmen> right
#529 [14:32] <mattym> ??> kingsmen tools/hjt
#530 [14:32] <Absol> kingsmen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [14:32] <Absol> kingsmen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [14:32] <Absol> kingsmen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#535 [14:34] <kingsmen> https://paste.ubuntu.com/p/C6tpm9x4B8/
#536 [14:35] <mattym> ??> kingsmen win/qustodio
#537 [14:35] <Absol> kingsmen: Certain versions of Qustodio cause issues blocking Minecraft. Uninstall the software, restart your computer, and reinstall it from: https://www.qustodio.com/family/download. After this restart your computer again.
#538 [14:36] <kingsmen> wait what?
#539 [14:43] * LG [webchat@125-239-64-98-fibre.sparkbb.co.nz] has joined #minecrafthelp
#540 [14:43] <kingsmen> lets say i dont have myadmin password rn?
#541 [14:44] <mattym> kingsmen, Then you will need to complete the instructions when you do.
#542 [14:46] <LG> Hi guys, so it looks like my minecraft account was compromised in a paste unknown to me some time ago. I actually still have access to the account (They only changed username and no other details so I guess there was nothing worth anything on it lol). I've changed the PW and all that, and have put in a support request to delete my account. As suppo
#543 [14:46] <LG> rt is running well behind at the moment, I'm wondering if deactivating my account would be a good interim measure or if this would cancel the deletion request?
#544 [14:46] <mattym> LG, Why do you want to delete/deactivate it?
#545 [14:47] <LG> I'm probably going to be offshore by the time support gets back to me and won't be able to respond.
#546 [14:47] <LG> I don't really use the account any more, and minecraft accounts seem to be a desirable hack
#547 [14:47] <LG> i'd rather not have the account around to worry about its security
#548 [14:48] <LG> since they don't offer 2FA. and as i said, i work off the grid a lot, so if my accounts are doing funky things i don't see until too late
#549 [14:48] * kingsmen [webchat@190.sub-174-255-193.myvzw.com] has quit. (Quit: webchat.esper.net)
#550 [14:48] <mattym> LG, There should be an option to delete it yourself somewhere here https://account.mojang.com/me/settings
#551 [14:49] <LG> mattym, I looked at that, and that has the deactivation option. but it states that it's not the same as deletion, and deletion can only be done by support
#552 [14:50] <LG> i'm wondering if i can deactivate my account while i wait for support to delete it and still have them delete it. or will my deactivation mess with the delete request already somewhere in their email queue
#553 [14:50] <mattym> LG, Yeah, it should be fine to do so. Once they get around to the deletion request, it shouldn't interfere with it
#554 [14:50] <LG> ok sweet thanks
#555 [14:50] <mattym> LG, Worst case, they ask if you are sure once they get to the request and you can inform them.
#556 [14:50] * brad [webchat@97e72622.skybroadband.com] has joined #minecrafthelp
#557 [14:51] <LG> i was a bit worried because i 100% don't have the transaction Id to verify ownership if they want it
#558 [14:51] <LG> i bought the game like 8 years ago from another country
#559 [14:51] <mattym> LG, Well at the very least, no one else should have it, and wont be able to reactivate it.
#560 [14:51] <LG> yeah good point
#561 [14:51] <LG> thanks
#562 [14:52] <brad> hi so when i try to launch the game it says error Unable to save download. ignite.ogg can some one help?
#563 [14:53] <mattym> ??> brad error/download
#564 [14:53] <Absol> brad: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#565 [14:55] <brad> i dont think i have any of them
#566 [14:55] <mattym> brad, Can you double check.
#567 [14:55] <brad> ok
#568 [14:57] <brad> is there any other way i can check because i dont think i do
#569 [14:57] <mattym> ??> brad tools/hjt
#570 [14:57] <Absol> brad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [14:57] <Absol> brad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#573 [14:58] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#574 [14:59] <brad> i cant download that
#575 [14:59] <mattym> brad, Why not?
#576 [15:00] <brad> it doesn't let me
#577 [15:00] <mattym> brad, What doesnt let you? What does it say?
#578 [15:00] <brad> i go to download it and nothing happens
#579 [15:01] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#580 [15:01] <mattym> brad, Double check the antivirus or parental control sections of the first link Absol gave you.
#581 [15:05] <brad> this isn't working
#582 [15:06] <brad> my pc keeps saying its a virus and wont let me download it
#583 [15:07] <mattym> brad, Right, which it isn't. Which means your problem is somewhere in the Antivirus or Parental Control sections here https://minecraftirc.net/support-articles/known-incompatible-software/
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#588 [16:22] <ZeroNeonix> Hello. I've been having trouble logging into my account. I've tried requesting a password reset, but I'm not getting any emails.
#589 [16:23] <webrosc> ??> ZeroNeonix account/email-missing
#590 [16:23] <Absol> ZeroNeonix: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#591 [16:23] <Absol> ZeroNeonix: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#592 [16:24] <ZeroNeonix> Actually, I'm pretty sure it was my Gmail that I signed up with.
#593 [16:26] <ZeroNeonix> I tried my Yahoo and AOL emails as well, just to be safe, but didn't get anything. I found an old email from Mojang on my Gmail account, informing me of my account transfer.
#594 [16:26] <webrosc> ZeroNeonix, read the age Absol linked and follow it
#595 [16:26] <webrosc> page*
#596 [16:28] * xAieksiAx [webchat@89-74-114-193.dynamic.chello.pl] has joined #minecrafthelp
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#598 [16:32] <ZeroNeonix> That doesn't really help me. I've checked the spam folder, so that isn't the issue. The link to verify my email address just sends me to the log in screen. I can produce my transaction ID, though.
#599 [16:33] <webrosc> To have a customer support representative fix one of the issues above, please contact customer support.
#600 [16:33] <webrosc> you didn't read that line
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#604 [17:25] * Denise [webchat@nrbaon0452w-lp130-02-174-92-130-242.dsl.bell.ca] has joined #minecrafthelp
#605 [17:27] <Denise> Hi. My daughter has minecraft on her ipad. She has had it for years. The account I used to purchase and sign her up is no longer valid. She now has a laptop and I would like to purchase her the pc version but she would like to use the same account. Is she able to do this?
#606 [17:27] <mattym> Denise, No, they are completely different systems.
#607 [17:28] <Denise> does that mean she would have to open a new account?
#608 [17:28] <mattym> Denise, Which PC version?
#609 [17:28] <Denise> windows 10
#610 [17:29] <mattym> The Windows 10 Edition, or Jave Edition being used on Windows 1p
#611 [17:29] <mattym> 10*
#612 [17:29] <Denise> sorry I don't understand
#613 [17:30] <mattym> Denise, Where do you plan to make the purchase from?
#614 [17:30] <Denise> she is currently using an ipad but I want to purchase her the game on her laptop
#615 [17:31] * frido911 [webchat@x4d0c5302.dyn.telefonica.de] has joined #minecrafthelp
#616 [17:32] <Denise> I want to purchase it on her laptop that has windows 10
#617 [17:33] <mattym> Denise, On Windows 10 computers, there are two available versions of the game. The Java Edition purchased on minecraft.net, or the Windows 10 Edition (also commonly referred to as Bedrock Edition) which would be purchased from the Windows Store app.
#618 [17:33] <mattym> Denise, Which one of those are you planning to buy?
#619 [17:35] <Denise> I have no idea which one to purchase.
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#621 [17:35] <mattym> Denise, Ok, on the iPad, did she ever use an Xbox Live login?
#622 [17:37] <Denise> no I dont think so
#623 [17:37] <Denise> yes she does sign into xbox live
#624 [17:38] <mattym> Denise, The Windows 10 Edition, purchasable through the Windows Store App, will allow you to sign in with that same Xbox Live account.
#625 [17:39] <mattym> Denise, But, make sure that is the version she wants, and do some research online to make sure.
#626 [17:39] <Denise> Do you have any suggestions to help us make a decision?
#627 [17:40] <mattym> Denise, I would rather you look into it yourself.
#628 [17:42] <Denise> okay. One more question. If we purchase the windows 10 edition and sign in using the xbox account is she able to restore her current world she has on pocket addition?
#629 [17:42] <CapFan67> Denise, Just to interject a comment, if you decide on the Windows 10 Edition, the worlds she's created can be copied with iFunBox and pasted to the Windows 10 Edition game. The note/warning here is that it's not automatic and doesn't transfer even if she uses the same XBoxLive ID.
#630 [17:43] <Denise> okay thank you for your help
#631 [17:43] <CapFan67> Denise, Coincidental timing, but that's the answer. Yes they can be restored, but is a manual process using iFunBox to copy from the iPad. There are guides online.
#632 [17:44] <Denise> thank you
#633 [17:46] <grandrolf> Think the supported way is to use a Realm as a landing area - https://help.mojang.com/customer/en/portal/articles/2936337-transferring-minecraft-worlds-to-another-device
#634 [17:46] <mattym> Yeah but, that assumes they have not used up their free trial.
#635 [17:48] <grandrolf> or are willing to pay for a month :)
#636 [17:49] <CapFan67> grandrolf, I concede that it would have been best to mention both the recommended path, along with the alternate path. Point taken.
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#638 [17:55] * Espercorn kicked thelounge77 from #minecrafthelp (Reason: helounge77 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#639 [17:59] * pott [webchat@37.162.112.106] has joined #minecrafthelp
#640 [18:01] <pott> hello guys, i've been playing minecraft many years ago and i would like to play again. I know the nickname and password to the account but unfortunatly i dont remember the email that i used so i cannot migrate the account to the new mojang one.. Is there anything that i can do?
#641 [18:02] <mattym> pott, Have you tried any possible emails on the migration page?
#642 [18:02] * fullmoon_wolf [webchat@c-24-23-75-235.hsd1.az.comcast.net] has joined #minecrafthelp
#643 [18:03] <pott> mmh i tried sending an email 2 weeks ago and still havent received a response, maybe the q times are really long?
#644 [18:04] <pott> oh i read that wrong, yes i did try many emails but with no luck
#645 [18:04] <mattym> pott, And from your other statement I take it you have already sent a support ticket?
#646 [18:04] <pott> you are correct, i did 2 weeks ago
#647 [18:05] <mattym> pott, You will need to wait on that reply then, there is currently a backlog https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#648 [18:06] <pott> all right i'll wait, thank you mattym
#649 [18:10] * sumo [webchat@072-187-221-112.res.spectrum.com] has joined #minecrafthelp
#650 [18:11] <sumo> wow look at you all. :) Anyways, I can't change my skin ever since account migration (i did it years ago i believe), and it's kind of getting annoying now. Any workarounds?
#651 [18:11] <mattym> sumo, What is preventing you from doing so?
#652 [18:12] <sumo> Well, I'm literally answering the security questions, which have been the same for 15+ years across many games and they aren't working through the client.
#653 [18:13] <mattym> sumo, Have you tried changing the skin via minecraft.net ?
#654 [18:13] <sumo> I have to use my security questions there as well, and they aren't working and haven't since migration
#655 [18:14] <mattym> sumo, On the client, you are able to properly log in?
#656 [18:14] * pott [webchat@37.162.112.106] has quit. (Quit: webchat.esper.net)
#657 [18:14] <sumo> Yes, I can play and everything. I just can't change my skin or access any of my account things on the website because apparently my security questions do not work now.
#658 [18:14] <mattym> ??> sumo account/challenge/reset
#659 [18:14] <Absol> sumo: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#660 [18:15] <sumo> Did that twice, and no email.
#661 [18:16] <mattym> sumo, Did you check any spam/junk folders in the email?
#662 [18:16] <sumo> Of course. :)
#663 [18:16] <mattym> sumo, Then you will have to contact Mojang so they can sort it out.
#664 [18:16] <mattym> ??> sumo account/send-email
#665 [18:16] <Absol> sumo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#666 [18:17] <Absol> sumo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#667 [18:17] <sumo> Done already, just was being impatient. Thank you. To another year or so of waiting! Lol.
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#669 [18:22] * Arrow990 [webchat@cblmdm134-228-142-245.buckeyecom.net] has joined #minecrafthelp
#670 [18:25] <Arrow990> Hello, whenever I try and load onto Minecraft, I crash/freeze on the mojang screen. I tried re downloading and re downloading java. Both did not work and I am afraid I do not have enough brain knowledge on a computer to fix it, any help?
#671 [18:27] * dogapontes [webchat@179.179.175.91.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#673 [18:29] <mattym> ??> Arrow990 tools/hjt
#674 [18:29] <Absol> Arrow990: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#675 [18:29] <Absol> Arrow990: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#676 [18:29] <Arrow990> Um ok xD
#677 [18:33] <Arrow990> How do I save the log file xD
#678 [18:33] <mattym> Arrow990, It should automatically make one.
#679 [18:33] <Arrow990> It has it, how do I save it
#680 [18:33] * Kiedo [webchat@95.148.211.178] has joined #minecrafthelp
#681 [18:34] <mattym> Arrow990, If you follow the directions as written, there is not need to.
#682 [18:34] <Arrow990> nvm found i
#683 [18:34] <Arrow990> it
#684 [18:35] <Arrow990> It says Save log file
#685 [18:35] <Arrow990> Duhh
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#687 [18:37] <Arrow990> Wait but no offense, I dont know you guys and it has my name and stuff in the file
#688 [18:38] <mattym> Arrow990, You can change it out if you want.
#689 [18:38] <Arrow990> Ok
#690 [18:38] <Arrow990> Ill just change the name
#691 [18:42] <Arrow990> https://paste.ubuntu.com/p/XnxxX7XFdj/
#692 [18:43] <mattym> ??> Arrow990 av/adwcleaner
#693 [18:43] <Absol> Arrow990: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#694 [18:43] <Absol> Arrow990: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#695 [18:57] * Arrow990 [webchat@cblmdm134-228-142-245.buckeyecom.net] has joined #minecrafthelp
#696 [18:57] <Arrow990> Ok I did it
#697 [18:58] <mattym> Arrow990, Can you get a new HJT report, let me know if you need the instructions again.
#698 [18:58] <Arrow990> The file I had with the hijack thing
#699 [18:59] <mattym> Arrow990, Yes, make a new report and get a new link to it.
#700 [18:59] <Arrow990> Ok can I have the link for where I paste it?
#701 [18:59] <Arrow990> Please
#702 [18:59] <mattym> Arrow990, paste.ubuntu.com
#703 [18:59] <Arrow990> Thanks
#704 [19:03] * Doug [webchat@075-177-181-006.res.spectrum.com] has joined #minecrafthelp
#705 [19:04] <Arrow990> https://paste.ubuntu.com/p/KVfbcYTFNZ/
#706 [19:04] <mattym> Arrow990, Ok, the game should work now. However keep the following in mind.
#707 [19:05] <mattym> Arrow990, You have McAfee AV/Firewall installed, that can possibly cause issues when trying to either update or redownload the game in the future.
#708 [19:05] <Arrow990> Ok, Thanks
#709 [19:07] <Arrow990> Yup just tried it, it works. Thank you so much
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#711 [19:10] * wolf [webchat@45.56.194.51] has joined #minecrafthelp
#712 [19:10] <wolf> when i click play it says error
#713 [19:11] <mattym> wolf, What is the full error message?
#714 [19:12] <wolf> unable to save download:wood5.ogg
#715 [19:13] <mattym> ??> wolf error/download
#716 [19:13] <Absol> wolf: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#717 [19:13] <Absol> wolf: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#719 [19:17] * Kaden [webchat@c-76-122-253-110.hsd1.tn.comcast.net] has joined #minecrafthelp
#720 [19:18] <Kaden> I have a problom this error pops up io.netty.channel.abstractchannel$annotatedconnectexception
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#725 [19:42] * temporary [webchat@ip72-197-185-38.sd.sd.cox.net] has joined #minecrafthelp
#726 [19:42] <temporary> i have a question
#727 [19:42] <webrosc> ask away
#728 [19:42] <temporary> about downloading the game
#729 [19:42] <temporary> so i got a new computer
#730 [19:43] <temporary> and i want to get minecraft on it
#731 [19:43] <temporary> i already have an account
#732 [19:43] <webrosc> login to minecraft.net, download the game, run/install it, login with your account
#733 [19:43] <temporary> and on the minecraft website...
#734 [19:44] <temporary> ...it says that your minecraft purchase is tied to your account, not your device
#735 [19:44] <temporary> what does that mean?
#736 [19:44] <webrosc> yeah, it means you can use your account on multiple devices/computers
#737 [19:45] <temporary> do i need a new product key then?
#738 [19:45] <webrosc> no
#739 [19:45] <temporary> i'm trying o download minecraft on a new computer
#740 [19:45] <temporary> ok
#741 [19:45] <webrosc> minecraft doesn't use product keys, you just login on whatever computer
#742 [19:45] <temporary> so if i click download...
#743 [19:45] <temporary> ...and login to my account
#744 [19:46] <temporary> will it work
#745 [19:46] <webrosc> yes, and this isn't twitter, we don't have a message lenght limit
#746 [19:46] <temporary> oh
#747 [19:46] <temporary> so if i click download and login to my account,could i play minecraft on new computer?
#748 [19:47] <webrosc> yes
#749 [19:47] <temporary> thx!
#750 [19:47] <Doug> I am having trouble getting Minecraft fully running on my nephew's computer (it's really his Mom's). The issue is that the game totally freezes on the "Mojang" screen during launch. We have left it alone for hours and still no result. We have tried uninstalling/reinstalling and still see the same issue. We have tried different versions and noth
#751 [19:47] <Doug> ing works. He has no mods installed. Java is updated. Here are the specs: Processor: AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G 2.70 GHz Installed RAM: 8.00 GB (7.46 GB usable) System type: 64-bit operating system, x64-based processor. Here is the log: https://paste.ubuntu.com/p/G955C3KCkN/
#752 [19:48] <Doug> I should also say that the game worked in the past and this issue started about 3 weeks ago
#753 [19:49] <mattym> ??> Doug tools/hjt
#754 [19:49] <Absol> Doug: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#755 [19:49] <Absol> Doug: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#756 [19:49] <Doug> Understood, give me a moment.
#757 [19:51] <Doug> Sorry, I'm working through TeamViewer and they are out in the country so
#758 [19:54] <Doug> https://paste.ubuntu.com/p/XNwJJQqjp5/
#759 [19:54] <Doug> Standing by, Absol
#760 [19:56] <Doug> Gotta go AFK for a few minutes, but brb
#761 [20:00] <webrosc> Doug, looks like the computer has some malware, running adwcleaner should fix that and hopefully get minecraft back up and working
#762 [20:01] <webrosc> ??> Doug av/adwcleaner
#763 [20:01] <Absol> Doug: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#764 [20:01] <Absol> Doug: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#765 [20:03] <Doug> Thanks will do, you all are the best!
#766 [20:05] * bhbhbhbh [webchat@99-178-0-186.cotecal.com.ar] has joined #minecrafthelp
#767 [20:05] <bhbhbhbh> tengo un problema
#768 [20:05] <webrosc> ??> bhbhbhbh lang/es
#769 [20:05] <Absol> bhbhbhbh: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#770 [20:05] <bhbhbhbh> no me inicia minecraft
#771 [20:06] <bhbhbhbh> uguvbbgfgvh
#772 [20:06] * bhbhbhbh [webchat@99-178-0-186.cotecal.com.ar] has quit. (Client Quit)
#773 [20:15] <Doug> Okay, restart is finished after running the cleaner, here is the log: https://paste.ubuntu.com/p/9YVmYZqsdc/
#774 [20:15] <mattym> Doug, Should work now.
#775 [20:15] <webrosc> have them try minecraft now
#776 [20:16] <Doug> Fingers crossed
#777 [20:17] <Doug> Nope: https://paste.ubuntu.com/p/mtMcwr6SKJ/
#778 [20:18] <Doug> Wait!
#779 [20:18] <Doug> Tried it again and didn't click on anything and we ARE LAUNCHED!
#780 [20:19] <Doug> Where do I donate to the people on this channel? You guys are providing a friggin service.
#781 [20:19] <webrosc> we do this for the love of the game and for helping people out
#782 [20:23] <Doug> Well you're about to get a whole lotta love from me haha
#783 [20:23] <Doug> I use Minecraft to tutor kids remotely and have been so frustrated at these kinds of technical issues
#784 [20:24] <mattym> Doug, You may want to bookmark the following
#785 [20:24] <Doug> I don't mean to crowd the channel or anything, but if you want to check out what I'm trying to do with Minecraft, see learnthroughgaming.net
#786 [20:24] <mattym> https://minecraftirc.net/support-articles/
#787 [20:24] <Doug> Thanks, +mattym, I'll bookmark it
#788 [20:25] * JackyboyAU [webchat@cpe-101-177-14-155.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#789 [20:25] <Doug> You all have a great night, thanks again, especially Absol
#790 [20:26] * Doug [webchat@075-177-181-006.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#791 [20:26] <JackyboyAU> I changed my username via Mojang website and no I can't login to Minecraft Launcher or minecraft.net
#792 [20:26] <CapFan67> Absol, the most beloved bot on the Internet. =)
#793 [20:26] <mattym> Surprised someone who "teaches" through gaming didn't realize it was a bot
#794 [20:26] <mattym> JackyboyAU, What does it say when you try to?
#795 [20:27] <JackyboyAU> in the launcher just incorrect username or password
#796 [20:27] <JackyboyAU> on the website... An error prevented your request from being processed. Please try again.
#797 [20:27] <mattym> ??> JackyboyAU tools/hjt
#798 [20:27] <Absol> JackyboyAU: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#799 [20:27] <Absol> JackyboyAU: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#800 [20:32] * FighterShip_ [webchat@45-162-139-168.hsptelecom.net.br] has joined #minecrafthelp
#801 [20:32] <JackyboyAU> done
#802 [20:32] <mattym> JackyboyAU, We need the link/url
#803 [20:33] <JackyboyAU> https://paste.ubuntu.com/p/45nwfrG8RZ/
#804 [20:33] <mattym> ??> JackyboyAU info/mcleaks
#805 [20:33] <Absol> JackyboyAU: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#806 [20:33] <Absol> JackyboyAU: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#807 [20:33] <mattym> ??> JackyboyAU win/hosts/edit
#808 [20:33] <Absol> JackyboyAU: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#809 [20:33] <Absol> JackyboyAU: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#810 [20:34] * FighterShip_ [webchat@45-162-139-168.hsptelecom.net.br] has quit. (Client Quit)
#811 [20:42] <JackyboyAU> okay i removed the entries
#812 [20:42] <JackyboyAU> should i try it now?
#813 [20:43] <mattym> JackyboyAU, Yes
#814 [20:44] <JackyboyAU> still same result
#815 [20:44] <mattym> JackyboyAU, Did you save the file after removing the entries?
#816 [20:44] <JackyboyAU> yes
#817 [20:44] <mattym> JackyboyAU, Check the file again and make sure they are still gone.
#818 [20:45] <JackyboyAU> would you like another log?
#819 [20:45] <mattym> JackyboyAU, No, just check the file again and make sure it saved properly
#820 [20:45] * Lord_of_Life [~Lord@79.125.197.113] has joined #minecrafthelp
#821 [20:45] <JackyboyAU> it is. I checked it three times and on different users
#822 [20:46] <mattym> JackyboyAU, Same error on launcher and website as before?
#823 [20:48] * Lord_of_Life_ [~Lord@77.28.104.8] has quit. (Ping timeout: 198 seconds)
#824 [20:52] <JackyboyAU> I got it. thank you
#825 [20:53] * sfonkter [webchat@c-73-230-122-41.hsd1.pa.comcast.net] has joined #minecrafthelp
#826 [20:55] <JackyboyAU> for some reason when i removed the entry using Notepad ++ it didn't remove it properly. even when you close it and reopen with Notepad ++ it was empty however opening with Notepad reavealed that there was still and entry however I couldn't delete the entry and rewrite the file even on the admin account so i just moved the host file to desktop and r
#827 [20:55] <JackyboyAU> emoved the entry there then deleted the prior host file in the directory etc\ and replaced the file on the desktop and it works now.
#828 [20:55] <JackyboyAU> So if MCLeaks is not allowed is there any other free alt service?
#829 [20:56] <CapFan67> JackyboyAU, "Free alts" is another way of saying stolen accounts. We would never endorse or advocate such a thing.
#830 [20:57] <mattym> JackyboyAU, Don't forget the part about changing your password. All those "free alt" services steal login data when you try to use your own account.
#831 [20:58] * KinetekEnergy [webchat@ip72-197-185-38.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#832 [21:04] <sfonkter> I need help figuring out if my old account was stolen. I couldn't log in or anything and have tried resetting my password and such. I started wondering if i was using the right email, or if my account had been deleted for being inactive for so long or something. So I went checked my inbox for emails from Mojang and have records of my account all th
#833 [21:04] <sfonkter> e way back to 2012 when I bought the game. But back in 2016 I found an email saying my account email address was changed. The email said it had been changed to an an address which I don't recognize. This leads me to believe my account was stolen by someone. However, when requesting to change the password, I still get the password reset request emai
#834 [21:04] <sfonkter> ls from Mojang in my own inbox. Further, (and this was recently, one or two days ago I believe, when I was attempting to log in) after resetting the password for the account linked to the original email, I'm still unable to log in. This is true for both minecraft.net and mojang.com. Any help would be appreciated.
#835 [21:06] <mattym> sfonkter, Based alone on the unrecognized change of email, yes it was likely compromised.
#836 [21:06] <mattym> sfonkter, You will need to contact Mojang to resolve it.
#837 [21:06] <mattym> ??> sfonkter account/send-email
#838 [21:06] <Absol> sfonkter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#839 [21:06] <Absol> sfonkter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#840 [21:13] <sfonkter> I filled that out and submitted it a few days ago, but that was before I discovered the unrecognized email, so none of those details were included. Should I submit a new form with the new information? Or just leave it at the one I originally submitted a couple days ago?
#841 [21:13] <mattym> sfonkter, Did you include the Transaction-ID in the first email to them?
#842 [21:14] <sfonkter> I did not. Where would the transaction ID be located?
#843 [21:14] <mattym> ??> sfonkter account/trans-id
#844 [21:14] <Absol> sfonkter: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#845 [21:14] <sfonkter> appreciate it, thanks
#846 [21:14] <mattym> sfonkter, You can just wait on the reply to the first one. If you find the ID, have it ready for that reply.
#847 [21:15] * JackyboyAU [webchat@cpe-101-177-14-155.qb50.nqld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#848 [21:46] * Red6 [webchat@47.148.129.197] has joined #minecrafthelp
#849 [21:47] <Red6> I'm trying to download minecraft. I already downloaded the launcher and paid for it but everytime I try to download it it gives me an error. I've already tried uninstalling and reinstalling and nothing changed.
#850 [21:48] <CapFan67> Red6, What error do you get?
#851 [21:48] <mattym> Red6, What is the full error?
#852 [21:48] <webrosc> what error does it give?
#853 [21:48] * webrosc thinks we all typed at same time :)
#853 [21:48] <Red6> it gives a different one every time
#854 [21:49] <Red6> "unable to save download" it says
#855 [21:49] <webrosc> uninstall a program called bytefence
#856 [21:49] <CapFan67> Red6, Can you give an example? What's the most recent error?
#857 [21:49] <mattym> ??> Red6 error/download
#858 [21:49] <Absol> Red6: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#859 [21:50] <Red6> ahh ill disable ByteFence for now
#860 [21:50] <webrosc> i would uninstall it, its a questionable program
#861 [21:54] <Red6> are you sure on uninstalling?
#862 [21:55] <mattym> Red6, Yes, it presents itself as antivirus software, but for the most part is a lie, and causes lots of issues.
#863 [21:55] <Red6> alright
#864 [21:56] <Red6> yes now its downloading
#865 [21:56] <Red6> ty
#866 [21:57] * DRaco [webchat@dynamic-cpe-pool.callplus.net.nz] has joined #minecrafthelp
#867 [21:58] * Tunder [webchat@122-57-76-41-adsl.sparkbb.co.nz] has joined #minecrafthelp
#868 [21:58] <DRaco> I am having the following error message come up when launching minecraft and it crashes.
#869 [21:59] <Tunder> So I had this problem with the netty and I came on here and it couldn't be fixed. So now I am using 1.8 with my LAN and it was working with the other computer until today it timed out and refused connection
#870 [22:00] * Webchat_73608 [webchat@cpe-172-117-94-240.socal.res.rr.com] has joined #minecrafthelp
#871 [22:00] * Espercorn kicked Webchat_73608 from #minecrafthelp (Reason: ebchat_73608 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#873 [22:01] <mattym> Tunder, Can you check to see if your router itself has any sort of firewall on it?
#874 [22:01] * DRaco [webchat@dynamic-cpe-pool.callplus.net.nz] has joined #minecrafthelp
#875 [22:03] * brokaylacorn [webchat@cpe-172-117-94-240.socal.res.rr.com] has joined #minecrafthelp
#876 [22:04] <brokaylacorn> Hi so I send an email to change my security questions, but, every time I go to change them, it asks me to answer them first to change them? And i can't answer them because I dont know them but I cant change them because it asks me to answer them first. It puts me in a loop.
#877 [22:05] <DRaco> I have been getting the following error message when loading minecraft - any ideas to fix?... The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#878 [22:06] <mattym> ??> DRaco win/dxdiag
#879 [22:06] <Absol> DRaco: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#880 [22:06] <mattym> ??> brokaylacorn account/send-email
#881 [22:06] <Absol> brokaylacorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#882 [22:06] <Absol> brokaylacorn: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#883 [22:06] <brokaylacorn> you see i dont really know the transaction ID, my mom bought it for me years ago.
#884 [22:06] <brokaylacorn> is there anyway to see what it is ?
#885 [22:07] <brokaylacorn> oh also i wrote an email, but the email told me to refer to here for an answer as well so.
#886 [22:08] <mattym> ??> brokaylacorn account/trans-id
#887 [22:08] <Absol> brokaylacorn: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#888 [22:08] * assiel [webchat@cpe-65-31-4-82.insight.res.rr.com] has joined #minecrafthelp
#889 [22:12] <DRaco> thanks Absol, here is the paste file url: https://paste.ubuntu.com/p/vqZn6Df4D2/
#890 [22:12] <mattym> DRaco, Ok just a moment.
#891 [22:13] <mattym> DRaco, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28514/Intel-Graphics-Windows-10-DCH-Drivers
#892 [22:13] <assiel> Hi! So currently I'm having an issue with Minecraft 1.13 and above. I only get a full 2 FPS when I play, making the game practically unplayable. I've tried everything that I've been able to find. Allocating more RAM, Optifine, increasing the program priority, you name it. Nothing has done anything. I cannot get a new CPU or GPU due to the fact that
#893 [22:13] <assiel> I own a laptop and not a desktop. Speaking of which, my CPU is an AMD FX-8800P while my (APU) graphics are AMD Radeon R7. Is there anything I can do to fix this without having to buy a new PC?
#894 [22:14] <mattym> ??> assiel win/dxdiag
#895 [22:14] <Absol> assiel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#896 [22:14] <assiel> Alright, just a second
#897 [22:14] <Tunder> The router doesnt have a firewall
#898 [22:15] <mattym> Tunder, Did anyone put any of the previously removed programs back onto the PC?
#899 [22:15] <Tunder> No
#900 [22:16] <mattym> Tunder, Does it work differently, or at all on the latest version?
#901 [22:17] <Tunder> It has the netty issue with 1.10 and above
#902 [22:18] <assiel> https://paste.ubuntu.com/p/nXV6FFjbx4/
#903 [22:18] * charlotte [webchat@ip72-203-109-194.oc.oc.cox.net] has joined #minecrafthelp
#904 [22:18] <assiel> There are the DxDiag results. Hope it helps!
#905 [22:18] <mattym> Tunder, I don't remember the exact results of previous scans. Neither of the PC's had any VPN in use did they?
#906 [22:19] <mattym> assiel, Looks like an outdated driver, just a moment.
#907 [22:19] <assiel> Yikes. I'll have to look into that.
#908 [22:19] <Tunder> no we dont use vpn
#909 [22:20] <charlotte> hi everyone, i haven't logged into my minecraft account in years and JUST now got an email that it was moved to Mojang. i can see that someone changed my username, and i've already sent mojang support an email about the issue. should i be worried that this person will try and make purchases with the info i have associated with the account? any help
#910 [22:20] <charlotte> would be greatly appreciated, thank you.
#911 [22:20] <mattym> assiel, Download the first listed option under Win 10 64-Bit here https://www.amd.com/en/support/apu/amd-fx-series-processors/amd-fx-series-processors-for-laptops/6th-gen-fx-8800p-apu
#912 [22:20] <mattym> charlotte, Did you ever use the Realms service?
#913 [22:21] <charlotte> i don't believe so? only saying that because i can't recall what that is.
#914 [22:21] <mattym> charlotte, Well if you have never used that (its a Mojang run server service) then your account will have no payment info saved on it.
#915 [22:22] <assiel> As someone who is only slightly knowledgable about computers, is there any risk of me accidentally screwing something up during the installation process and then ruining my PC? It's pretty late at night and if I somehow mess something up I'm not going to be able to get any sleep haha
#916 [22:22] <charlotte> ah, i see. no, i never used anything related to mojang, so that's a relief. thank you so much!
#917 [22:22] <mattym> assiel, No, its the driver provided from the company that makes your hardware.
#918 [22:23] <assiel> Ah, alright. I just needed to hear it from someone more knowledgeable about the topic than me LOL
#919 [22:23] <assiel> I'll get to installing that ASAP. I'll probably be back tomorrow
#920 [22:23] <mattym> assiel, It will possibly resize your screen or make it go black a few times, but thats normal.
#921 [22:23] <assiel> Thank you for the help!
#922 [22:24] <mattym> Tunder, Based on what was previously tried, it just seems like a network error. Could be old router, or something else.
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#925 [22:26] <Minwrath> hello
#926 [22:27] <Minwrath> can i get some help please
#927 [22:27] <CapFan67> Minwrath, What do you need help with?
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#929 [22:28] <webrosc> help with staying logged on long enought to get help maybe?
#930 [22:28] <CapFan67> Indeed.
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#934 [22:34] <Soulraven> i got a question i am unable to login to my account possibly forgot my password but try'd login threw twitch launcher but said was wrong so i try'd 5 diffrent passwords i use didn't work so then i try'd login website then that didn't work so then i decided to reset password i never recevied a e-mail so then i sent in a ticket.. that's been a week n
#935 [22:34] <Soulraven> o responce so i dicided not to even try login just straight to password reset been about a hour still no e-mail any suggestions?
#936 [22:35] <webrosc> Soulraven, they will reply to your ticket soon, they are working on a backlog
#937 [22:35] <Soulraven> soon as in next month or next few hours?
#938 [22:35] <webrosc> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#939 [22:36] <Soulraven> i read that ty
#940 [22:36] <Soulraven> that msg been there while and hasn't been updated so figured they are slacking just havent updated it
#941 [22:36] <DRaco> +mattym - followed the steps suggested and updated drivers however still had same crash message when loading minecraft. The graphics drivers seemed to be current. Any other suggestions?
#942 [22:37] <mattym> Soulraven, It was updated today.
#943 [22:37] <mattym> ??> DRaco win/reinst
#944 [22:37] <webrosc> LAST UPDATED - JAN 23, 2019 03:21PM CET
#945 [22:37] <Absol> DRaco: You may need to reinstall the locally installed files that Minecraft puts into place.
#946 [22:37] <Absol> DRaco: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#947 [22:37] <Soulraven> Oh okay i'll reread it thanks mattym
#948 [22:37] <webrosc> Soulraven, basically they are upto the mail from the 4th at the moment
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#950 [22:38] <webrosc> give them a chance, they are only human and need sleeps :)
#951 [22:39] <Kube> hey, I'm trying to connect to a friend's Realm and I get this error:
#952 [22:39] <Kube> "Can't connect to server: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:" I've tried 1) disabling my firewall 2) running as administrator 3) leaving and being re-invited to the Realm. neither worked, and other people are able to connect to the Realm.
#953 [22:40] <mattym> ??> Kube tools/hjt
#954 [22:40] <Absol> Kube: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#955 [22:40] <Absol> Kube: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#956 [22:40] <Kube> sure thing
#957 [22:40] <Soulraven> okay yea i see now jan 4th tickets nice so should be hear with next day or so i get a reply thanks for helping!
#958 [22:42] <Kube> https://paste.ubuntu.com/p/wDnB4mxW3c/
#959 [22:42] <mattym> !hjt https://paste.ubuntu.com/p/wDnB4mxW3c/
#960 [22:42] <Absol> mattym: Found: Discord(Turn off Discord Overlay, else disable Discord), Razer Synapse(Game "Enhancing" software, remove and fix Environment Variables)
#961 [22:43] <Kube> Discord isn't running on my machine rn
#962 [22:43] <Soulraven> Kube i had issue not long ago to connecting to a stoneblock 2 mod pack server i just try'd connecting over and over finaly would go threw but had issue again after loading pack back up
#963 [22:43] <mattym> Kube, You seem to be on a school based internet service, is that correct?
#964 [22:43] <Kube> yes that's right
#965 [22:43] <Kube> they're not prone to blocking specific IPs
#966 [22:43] <mattym> Kube, You may need to talk with their IT people.
#967 [22:43] <mattym> Kube, Realms, are not specific IPs, they are cloud service hosted.
#968 [22:44] <Kube> good point
#969 [22:44] <mattym> Kube, Those are often blocked by schools/work/libraries
#970 [22:44] <Kube> there's no blocked services on my university internet
#971 [22:44] <Kube> plus it was working yesterday
#972 [22:45] <Kube> next thing I'm going to try is using a different MC account
#973 [22:45] <mattym> Kube, Speak with the IT people.
#974 [22:45] <Soulraven> did you check your firewall exceptions? acidently not accepting connection to minecraft?
#975 [22:45] <Kube> I've disabled the firewall to try it out (I've re-enabled it)
#976 [22:45] <mattym> Firewalls are rarely the issue on the user side.
#977 [22:46] <Kube> one thing to note is
#978 [22:46] <Soulraven> yea usaly i've had a friend accidently uncheck both boxes when loading game up
#979 [22:46] <Kube> I left the server yesterday /right/ before it shut down for maintenance
#980 [22:46] <DRaco> thanks Absol just tried this again and the same message came up
#981 [22:47] <Kube> I'm not sure how that would affect the situation but I thought I should mention
#982 [22:47] <mattym> Kube, Its getting a timeout error, so its just not establishing the connection.
#983 [22:47] <Soulraven> you done a fresh install?
#984 [22:47] <Kube> I've re-installed the version but not MC entirely
#985 [22:47] <Kube> I should try on my laptop, I haven't installed MC there
#986 [22:47] <mattym> DRaco, Can you generate a new dxdiag report?
#987 [22:48] <Kube> I'm going to try on my laptop, ty folks
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#992 [22:49] <Nitters> anyone know anything about this netty issue?
#993 [22:50] <webrosc> Nitters, what netty issue exactly?
#994 [22:50] <Nitters> the connection issue when trying to connect to a server
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#996 [22:52] <mattym> Nitters, We are asking for the full error.
#997 [22:52] <DRaco> +mattym here is the new dxdiag report link: https://paste.ubuntu.com/p/NNrdgBFJvG/
#998 [22:53] <mattym> DRaco, Its still showing a lack of or missing driver.
#999 [22:53] <mattym> DRaco, Did the install say it completed/worked?
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#1001 [23:13] <Ryan7> Hello everyone, I recently got a new ssd and hard drive and after a fresh install I attempted to install Minecraft, but I got this error code that it could not find a file while downloading, https://pastebin.com/ZyQfj4eE
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#1004 [23:29] <Ryan7> i will be exiting the channel, but downloading it thought the windows store seemed to fix it
#1005 [23:30] <DRaco> +mattym I just redid the intel driver scan and it said "Your Intel® software is up to date". Any ideas?
#1006 [23:30] <mattym> DRaco, Have you restarted the PC since the install?
#1007 [23:31] <DRaco> +mattym - yes I did a restart
#1008 [23:31] <mattym> DRaco, Can you get one more dxdiag report?
#1009 [23:33] <DRaco> +mattym - here is the dxdiag report link: https://paste.ubuntu.com/p/yNsMWqNVfV/
#1010 [23:35] <mattym> DRaco, Yeah, its showing installed on the system, but the hardware is not recognizing it.
#1011 [23:36] <mattym> DRaco, Your best bet will be to contact HP support about it.
#1012 [23:38] <DRaco> thanks +mattym