#1 [00:04] * e5thy [webchat@150.135.165.39] has joined #minecrafthelp
#2 [00:05] <e5thy> I need help fixing the io.netty.channel problem Would anyone be able to help me?
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#7 [01:26] * Alps_splash [webchat@75-131-219-33.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#8 [01:28] <Alps_splash> I've waited about 3 days contacting Mojang for my account. I have yet to see an email for "forgot password" is it 24 hours before I can try forgot password again or is there a way to see if my account was banned? How do I contact Mojang other than email?
#9 [01:31] <Alps_splash> I have my gift ID from when I migrated my account.
#10 [01:31] <Alps_splash> I used that in my previous emails to mojang.
#11 [01:47] <Alps_splash> hello?
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#13 [02:25] * VoTTeChok [webchat@dhcp-5-122-158-146.metrosg.ru] has joined #minecrafthelp
#14 [02:29] <VoTTeChok> Good afternoon, I need help with access to my account
#15 [03:25] * kago651 [webchat@75-174-251-183.boid.qwest.net] has joined #minecrafthelp
#16 [03:26] <kago651> hey so i have been unable to login to my account so i was forced to make a new one but now i have to re purches the game and i dont want to any ideas on how to get back into my old account
#17 [03:28] * kago651 [webchat@75-174-251-183.boid.qwest.net] has quit. (Client Quit)
#18 [04:36] * Tobias [webchat@242-125-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#19 [04:38] <Tobias> hey I don't really know how this works but can I get help with a crash i'm having?
#20 [04:58] * Damo [webchat@cpe-123-211-148-91.bpw3-r-033.woo.qld.bigpond.net.au] has joined #minecrafthelp
#21 [04:59] <Damo> Cant re-install minecraft this is what appears - Failed to download file. lwjgl-jemalloc-3.1.6-natives-windows.jar
#22 [05:05] * Damo [webchat@cpe-123-211-148-91.bpw3-r-033.woo.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#23 [06:59] * Japan_Top [webchat@180-147-65-97f1.osk2.eonet.ne.jp] has joined #minecrafthelp
#24 [06:59] <Japan_Top> someone
#25 [06:59] <Japan_Top> my account is cracked
#26 [07:01] * Japan_Top [webchat@180-147-65-97f1.osk2.eonet.ne.jp] has quit. (Client Quit)
#27 [08:41] * iRevol [webchat@41.142.14.67] has joined #minecrafthelp
#28 [08:43] <iRevol> Hi, i got an optifine cape and i was keep changing the cape design so many times in a day them i was normaly login into Minecraft but after 2minutes i can't then i went to mojang to change my password and Nothing come intp my email inbox , and whene i was trying to login into mojang its says Your Account Has Been Deactivated please help me
#29 [08:43] <Greymagic27> ??> iRevol account/send-email
#30 [08:43] <Absol> iRevol: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#31 [08:43] <Absol> iRevol: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#32 [08:43] * Emil [webchat@12-170-103-86.dynamic.dsl.tng.de] has joined #minecrafthelp
#33 [08:45] * Emil [webchat@12-170-103-86.dynamic.dsl.tng.de] has quit. (Client Quit)
#34 [08:46] <iRevol> its been 4days they didn't reply to me i send everything i have all my account information i own it from 2011
#35 [08:46] <Greymagic27> Check this iRevol: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#36 [08:48] * iRevol [webchat@41.142.14.67] has quit. (Quit: webchat.esper.net)
#37 [09:36] * ScarlettoTod [webchat@b3d5eae2.virtua.com.br] has joined #minecrafthelp
#38 [09:36] <ScarlettoTod> i need help
#39 [09:36] <ScarlettoTod> i cant log to my account
#40 [09:36] <CapFan67> ScarlettoTod, What do you need help with?
#41 [09:36] <ScarlettoTod> i cant log in my account
#42 [09:37] <CapFan67> ScarlettoTod, What's the exact message when you try to log into the client?
#43 [09:37] <ScarlettoTod> invalid email or password
#44 [09:37] <CapFan67> ScarlettoTod, Are you able to log into Mojang.com or minecraft.net?
#45 [09:37] <ScarlettoTod> no
#46 [09:38] <CapFan67> ScarlettoTod, Are you using a VPN or Proxy service?
#47 [09:38] <ScarlettoTod> no
#48 [09:39] <CapFan67> ??> ScarlettoTod account/send-email
#49 [09:39] <Absol> ScarlettoTod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#50 [09:40] <Absol> ScarlettoTod: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#51 [09:40] <CapFan67> ??> ScarlettoTod account/trans-id
#52 [09:40] <Absol> ScarlettoTod: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#53 [09:40] <ScarlettoTod> i don't have access to my old email
#54 [09:41] <CapFan67> ScarlettoTod, You don't necessarily need that to open the support request. If you have your transaction ID you're fine. If not, ask Mojang for an Alternate Verification Method.
#55 [09:41] <ScarlettoTod> how i can ask for an alternative verification method?
#56 [09:42] <CapFan67> ScarlettoTod, When you fill out the form Absol linked above.
#57 [09:44] <ScarlettoTod> done
#58 [09:44] <ScarlettoTod> thanks
#59 [09:44] * sskwarek [webchat@185.47.65.223] has joined #minecrafthelp
#60 [09:46] <sskwarek> hi guys when does the mojang respond to mails?
#61 [09:46] <sskwarek> hello?
#62 [09:46] <CapFan67> sskwarek, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#63 [09:47] <sskwarek> office hours?
#64 [09:47] <CapFan67> sskwarek, They're in Sweden, so Sweden local time, I would assume.
#65 [09:48] <sskwarek> but to 15/16 ye
#66 [09:48] <CapFan67> sskwarek, I don't understand what you're asking.
#67 [09:48] <sskwarek> what time do office hours end?
#68 [09:49] <CapFan67> sskwarek, You will receive a response in email. I'm not sure their office hours are important. They aren't going to call you.
#69 [09:49] <sskwarek> oki
#70 [09:49] <sskwarek> thank u
#71 [09:49] * sskwarek [webchat@185.47.65.223] has quit. (Client Quit)
#72 [09:49] <CapFan67> sskwarek, If you're just asking out of curiosity, I have no idea what their support staff hours are.
#73 [09:59] * thelounge24 [webchat@37.120.157.52] has joined #minecrafthelp
#74 [09:59] * Espercorn kicked thelounge24 from #minecrafthelp (Reason: helounge24 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#75 [10:32] * Sam [webchat@pool-72-69-243-251.nycmny.fios.verizon.net] has joined #minecrafthelp
#76 [10:33] <Sam> Hi so ive been unable to log into my minecraft account and I do not know why. I have had this account for about 5 years now. I never had this problem before and need help please.
#77 [10:36] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#78 [10:39] * Sam [webchat@pool-72-69-243-251.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#79 [10:40] * Sam [webchat@pool-72-69-243-251.nycmny.fios.verizon.net] has joined #minecrafthelp
#80 [10:41] <Sam> So can anyone help me log into my account i have been unable to get into it for about 2 months now
#81 [10:44] * Travis [webchat@cpe-24-162-117-155.hot.res.rr.com] has joined #minecrafthelp
#82 [10:44] <Travis> hey is anyone there?
#83 [10:45] <Travis> I cant play because of access restrictions
#84 [10:45] <Travis> Unable to start Java.
#85 [10:45] <Travis> Error details: Access is denied
#86 [10:46] * Sam [webchat@pool-72-69-243-251.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#87 [10:46] <Travis> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#88 [10:46] <Travis> Exists: file
#89 [10:47] <Travis> WTF is this sh#*! brought a 30 dollar game and its up to me to figure out how to make it work such Horse sh@#$
#90 [10:48] <Travis> thanks for the help D@#$ Heads
#91 [10:48] * Travis [webchat@cpe-24-162-117-155.hot.res.rr.com] has quit. (Client Quit)
#92 [10:56] * Bacon [webchat@host81-155-71-115.range81-155.btcentralplus.com] has joined #minecrafthelp
#93 [10:56] <Bacon> Hello is there anyone here?
#94 [10:57] * ChicaTheGamer [webchat@77.16.61.160.tmi.telenormobil.no] has joined #minecrafthelp
#95 [10:57] <ChicaTheGamer> Hey
#96 [10:57] <Bacon> hi
#97 [10:57] <ChicaTheGamer> ehh I cant log in when i changed to 1.12.2
#98 [10:57] <Bacon> ok
#99 [10:58] <Bacon> maybe just try play in a different mode?
#100 [10:58] <ChicaTheGamer> Unable to save download fr.ca.lang comes up
#101 [10:58] <ChicaTheGamer> i gpt to play in 1.12.2 for a server
#102 [10:58] <Bacon> ok well i dont work here and im trying to fix a problem to and sorry but i have no idea how to fix your problem
#103 [10:59] <ChicaTheGamer> okay :(
#104 [10:59] <Bacon> sorry
#105 [10:59] <ChicaTheGamer> its ok
#106 [10:59] * Maxichoute [webchat@236.136.121.78.rev.sfr.net] has joined #minecrafthelp
#107 [11:00] <Maxichoute> Please help me, I don't receive a password reset so i can't connect to my minecraft account.
#108 [11:01] <Bacon> ok
#109 [11:01] * ChicaTheGamer [webchat@77.16.61.160.tmi.telenormobil.no] has quit. (Client Quit)
#110 [11:01] <Bacon> are you sure its the right email?
#111 [11:01] <Maxichoute> yes
#112 [11:01] <Bacon> have you tried resending it?
#113 [11:01] <Maxichoute> yes
#114 [11:02] <Bacon> well
#115 [11:02] <Bacon> i dont work here
#116 [11:02] <Bacon> and sorry abur i dont know how to fix your problem
#117 [11:02] <Maxichoute> ok but thank
#118 [11:02] * Maxichoute [webchat@236.136.121.78.rev.sfr.net] has quit. (Client Quit)
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#120 [11:03] * bildramer [~bildramer@p2003004CEA0FC40050767A228C76A1FD.dip0.t-ipconnect.de] has joined #minecrafthelp
#121 [11:05] * Bacon [webchat@host81-155-71-115.range81-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#122 [11:08] * tumbleweed [~bildramer@p5B0107DF.dip0.t-ipconnect.de] has joined #minecrafthelp
#123 [11:16] * TJ [webchat@hmtnon0218w-lp130-01-184-147-91-192.dsl.bell.ca] has joined #minecrafthelp
#124 [11:16] <TJ> hey can someone help me It wont let me actually play the game
#125 [11:18] <TJ> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL thats what it says can anyone help?
#126 [11:34] * sub_dubs [webchat@172.243.92.109] has joined #minecrafthelp
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#128 [11:48] * Mudd [~w@2600:1700:31f0:8180:dc44:7a8d:7b2e:d2d3] has quit. (Remote host closed the connection)
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#130 [12:00] * sonichd [webchat@CPE84948c4c5c23-CM84948c4c5c20.cpe.net.cable.rogers.com] has joined #minecrafthelp
#131 [12:01] <sonichd> My minecraft wont open, it lets me log in and hit play. Then once it goes to run it just doesnt open. Then when i go to log into it again it says im already logged in
#132 [12:04] * sonichd [webchat@CPE84948c4c5c23-CM84948c4c5c20.cpe.net.cable.rogers.com] has quit. (Client Quit)
#133 [12:07] * HeeraMato [webchat@88-148-188-252.bb.dnainternet.fi] has joined #minecrafthelp
#134 [12:08] <HeeraMato> hello
#135 [12:09] * KELVYN [webchat@170.247.112.118] has joined #minecrafthelp
#136 [12:09] <KELVYN> JOGO BOM
#137 [12:13] * KELVYN [webchat@170.247.112.118] has quit. (Client Quit)
#138 [12:18] * HeeraMato [webchat@88-148-188-252.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#139 [12:30] * Jammin [webchat@027de3ef.bb.sky.com] has joined #minecrafthelp
#140 [12:34] <Jammin> Hello, i dont quite know how to explain this but here it goes xD. ok so a long old time ago one of my mates got me this game (2010) and i never migrated my account or anything like that. i was able to login to my account about 2 months ago and play on any server EXCEPT realms (by this point i knew something strage was going on). but today i tried l
#141 [12:34] <Jammin> ogging into that account and it seems to of vanished off the face of the earth. i dont have the email i used for that account anymore so how can i get my account back?!?!? please someone help before i have a breakdown lol. ps. the username was xXSkyShadowZz
#142 [12:36] <mattym> ??> Jammin account/send-email
#143 [12:36] <Absol> Jammin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#144 [12:36] <Absol> Jammin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#145 [12:37] <Jammin> how do i get my tramsaction id or gift code?
#146 [12:37] <mattym> ??> Jammin account/trans-id
#147 [12:37] <Absol> Jammin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#148 [12:37] <Jammin> ty guys appreciate it
#149 [12:43] <Jammin> how am i supposed to get my trans id if the email i had for that acconut is lost tho? xD
#150 [12:43] <mattym> Jammin, Read the page, it details other ways to recover it or other steps to take if you cannot.
#151 [12:46] * Cup [webchat@195.109-247-187.customer.lyse.net] has joined #minecrafthelp
#152 [12:47] <Cup> What can I do if only I remember my username?
#153 [12:47] <mattym> Cup, Was your account ever migrated?
#154 [12:48] <Cup> I think so. There was a period where I didn't use my account. That was around the time you could migrate your account. I think maybe my problems started there?
#155 [12:49] <mattym> Cup, What is the username you remember?
#156 [12:49] <Cup> superio123
#157 [12:50] <mattym> Cup, Seems unmigrated.
#158 [12:50] <mattym> ??> Cup account/send-email
#159 [12:50] <Absol> Cup: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#160 [12:50] <Absol> Cup: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#161 [12:50] <Cup> Alright, thanks! :)
#162 [12:50] <Jammin> man ive tried everything on that website there is nothing that can help me, please dont tell me i have to buy this again
#163 [12:51] * i_iDeemo_XD [webchat@37.8.109.247] has joined #minecrafthelp
#164 [12:51] <i_iDeemo_XD> my accunt has been closed
#165 [12:51] <Absol> i_iDeemo_XD: Please keep it civil
#166 [12:52] <i_iDeemo_XD> hi
#167 [12:52] <i_iDeemo_XD> i need my accunt
#168 [12:52] * Absol kicked i_iDeemo_XD from #minecrafthelp (Reason: _iDeemo_XD :Keep it civilized, you are just a human being)
#169 [12:53] <Jammin> its there a way if you can see if my account has been migrated please?
#170 [12:58] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#171 [13:07] * Cup [webchat@195.109-247-187.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#172 [13:07] <Jammin> right so i have managed to migrate my account, i have logged into the website and laucher on that account and its saying i can only play the demo........
#173 [13:08] <Jammin> why does microsoft have to make everything so complicated :c
#174 [13:12] <Jammin> thanks for nothing guys, really fu*king helpfull :)
#175 [13:12] * Lord_Ralex kicked Jammin from #minecrafthelp (Reason: ammin :Never in the mood to handle people like you)
#176 [13:17] * SkyView [webchat@b9168f47.cgn.dg-w.de] has joined #minecrafthelp
#177 [13:18] <SkyView> Hello :) Is there another way to reset the sercurity questions when u have changed your email adress than contacting the support?
#178 [13:19] * lorenz [webchat@pD9E7F387.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [13:19] <Lord_Ralex> No
#180 [13:19] <lorenz> Hey, i forgot my security questions AND i don't have access to the account email anymore.. can you help me?
#181 [13:20] * lorenz [webchat@pD9E7F387.dip0.t-ipconnect.de] has quit. (Client Quit)
#182 [13:20] <SkyView> i got the same problem i think u have to contact the support
#183 [13:21] * SkyView [webchat@b9168f47.cgn.dg-w.de] has quit. (Client Quit)
#184 [13:32] * Webchat_08259 [webchat@86-44-74-27-dynamic.agg2.stn.blp-srl.eircom.net] has joined #minecrafthelp
#185 [13:32] * Espercorn kicked Webchat_08259 from #minecrafthelp (Reason: ebchat_08259 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#186 [13:43] * xLone [webchat@port-92-201-63-204.dynamic.qsc.de] has joined #minecrafthelp
#187 [13:44] <xLone> hey what can i do if i forgot my username/email and password :s? dont have transaction id tho :/
#188 [13:45] <mattym> xLone, If you have none of that info, nothing.
#189 [13:45] <xLone> :s
#190 [13:45] <xLone> i just used the password reset function
#191 [13:45] <xLone> and got a reset email
#192 [13:45] <xLone> but i still cant login on website
#193 [13:46] <mattym> xLone, So you know the email.
#194 [13:46] <xLone> do i get the reset email even if theres no account on that email?
#195 [13:46] <mattym> xLone, Did you set a new password?
#196 [13:46] <xLone> yes :c
#197 [13:46] <mattym> xLone, What does it say when you try to log in with the email and new password you set?
#198 [13:47] <xLone> Error! Unknown e-mail address or password.
#199 [13:47] <mattym> ??> xLone login/throttle
#200 [13:47] <Absol> xLone: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#201 [13:47] <Absol> xLone: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#202 [13:48] <xLone> okay really nice ty :))
#203 [13:53] * Rod [webchat@a81-84-214-17.cpe.netcabo.pt] has joined #minecrafthelp
#204 [13:53] <Rod> Hi
#205 [13:54] <Rod> My friend made a multiplayer server so we can play together but I get this "io.netty.channel.abstractchannel$annotatedconnectexception" error, and I've tried connecting to the server with firewall off, still didn't work. Can anyone help pls?
#206 [13:55] * Rod [webchat@a81-84-214-17.cpe.netcabo.pt] has quit. (Client Quit)
#207 [14:09] * Rexolance [webchat@94.207.104.116] has joined #minecrafthelp
#208 [14:10] <Rexolance> hello! can anyone help me in my login issue? i have played on this computer before but now it says my username/email/password is incorrect?
#209 [14:10] <mattym> Rexolance, Have you tried to do a password reset?
#210 [14:10] * egwin [webchat@186-95-38-210.genericrev.cantv.net] has joined #minecrafthelp
#211 [14:10] <egwin> 1.6.4
#212 [14:11] <Rexolance> i am unable to, since my hotmail account has been suspended by microsoft, but even after that, i was playing minecraft for years just fine
#213 [14:13] * Mystic [webchat@host-92-5-152-144.as43234.net] has joined #minecrafthelp
#214 [14:13] <mattym> Rexolance, What is the exact error on the game launcher, and error if any on the website?
#215 [14:13] <Mystic> Hello?
#216 [14:13] * Mystic is now known as Guest18722
#217 [14:13] <Rexolance> "Login failed. Invalid username or password"
#218 [14:13] <Rexolance> it is the first time i see this in a long, long time
#219 [14:14] <Rexolance> i read the articles and waited 24 hours and tried again
#220 [14:14] <Rexolance> this error is on the website and the launcher too
#221 [14:14] <mattym> Rexolance, Are you on a home network connection?
#222 [14:14] <Rexolance> yes
#223 [14:14] <Rexolance> same computer and network
#224 [14:15] <mattym> ??> Rexolance tools/hjt
#225 [14:15] <Absol> Rexolance: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [14:15] <Absol> Rexolance: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [14:15] <Guest18722> can someone help me someone just reset my password and i can't get back into my account
#228 [14:16] <mattym> Guest18722, Have you tried requesting your own password reset?
#229 [14:16] <Rexolance> alright, will do
#230 [14:16] <Guest18722> my email was blocked ages ago
#231 [14:17] <mattym> ??> Guest18722 account/send-email
#232 [14:17] <Absol> Guest18722: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#233 [14:17] <Absol> Guest18722: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#234 [14:17] * Comet [webchat@host86-163-166-123.range86-163.btcentralplus.com] has joined #minecrafthelp
#235 [14:17] <Comet> hey
#236 [14:17] <Guest18722> i don't have the gift code anymore
#237 [14:17] <Guest18722> i wish i did
#238 [14:17] <Comet> any of u know how to find an email linked to my account
#239 [14:18] <mattym> Guest18722, Fill out the form anyway and see if they can offer other ways to prove it.
#240 [14:18] <mattym> Comet, Did you ever Migrate your account?
#241 [14:18] <Rexolance> Absol i have sent the log
#242 [14:19] <Comet> i bought it in 2018
#243 [14:19] <Comet> but i just got a new computer and lost all my emails so i have no idea which it is
#244 [14:19] <Guest18722> i'm hoping that i can get my account back :/
#245 [14:20] <mattym> ??> Comet account/forgot-email
#246 [14:20] <Absol> Comet: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#247 [14:20] <mattym> Rexolance, We need the link/url to it.
#248 [14:21] <Rexolance> i have sent it to absol
#249 [14:21] <Comet> already done that nothing has come through
#250 [14:21] <mattym> Rexolance, Send it to the chat
#251 [14:21] <Rexolance> oh okay sorry!
#252 [14:21] <Rexolance> https://paste.ubuntu.com/p/zRjjnPKqrr/
#253 [14:21] <Comet> all my emails ik of have been used to send that but still nothing
#254 [14:21] <mattym> Comet, Try other emails, make sure you check any spam/junk folders.
#255 [14:22] * egwin [webchat@186-95-38-210.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#256 [14:23] <Comet> nope nothing
#257 [14:23] <mattym> ??> Comet account/send-email
#258 [14:23] <Absol> Comet: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [14:23] <Absol> Comet: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#260 [14:24] <Comet> will do thanks for the help
#261 [14:24] <mattym> Rexolance, Well there are not programs running that would contribute to a login issue, so its likely someone compromised the account.
#262 [14:24] <mattym> Rexolance, Follow the instructions Absol previously wrote to Comet
#263 [14:25] <Rexolance> ah alright
#264 [14:25] <Rexolance> thank you for the help!
#265 [14:28] * djodjo [webchat@82-137-65-135.ip.btc-net.bg] has joined #minecrafthelp
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#267 [14:35] * JWeth [webchat@bmtnon1328w-lp140-02-74-12-23-204.dsl.bell.ca] has joined #minecrafthelp
#268 [14:37] <JWeth> Hello there! I am haveing trouble migrateing my minecraft account to Mojang? I know my email and password I just don't remember my username. I sent an email, but thought maybe I could get a quicker answer solution here--thinking maybe it'd be a quick fix?
#269 [14:43] * Greg [webchat@047-232-162-166.res.spectrum.com] has joined #minecrafthelp
#270 [14:43] <Greg> Hi?
#271 [14:46] * Greg [webchat@047-232-162-166.res.spectrum.com] has quit. (Client Quit)
#272 [14:54] <xLone> still getting this when i try to login :s Error! Unknown e-mail address or password.
#273 [14:56] <xLone> do i have to clean my cache or something?
#274 [15:03] <xLone> this game ~.~
#275 [15:04] * coralf4ng [webchat@179-113-126-238.user.vivozap.com.br] has joined #minecrafthelp
#276 [15:06] <coralf4ng> how do i get some help? kinda lost here
#277 [15:08] * JWeth [webchat@bmtnon1328w-lp140-02-74-12-23-204.dsl.bell.ca] has joined #minecrafthelp
#278 [15:09] <xLone> getting fked up a little with this game xD
#279 [15:12] <JWeth> Hi there I'm still here
#280 [15:12] * Rexolance [webchat@94.207.104.116] has quit. (Quit: webchat.esper.net)
#281 [15:13] <xLone> anyone knows what i can do ._.? i just resetted my password and its still showing Error! Unknown e-mail address or password. even after 1 hour waiting
#282 [15:15] <coralf4ng> i got an old af account and last time I played the game, the login way was different, didn't had this whole minecraft account stuff, and now i can't recover my old account 'cause i think someone stole it, what do I do?
#283 [15:16] <xLone> just delete dat game i think
#284 [15:16] <xLone> ~_~
#285 [15:16] * JWeth [webchat@bmtnon1328w-lp140-02-74-12-23-204.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#286 [15:38] * Guest18722 [webchat@host-92-5-152-144.as43234.net] has quit. (Quit: webchat.esper.net)
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#289 [15:49] * Tomguigui [webchat@modemcable173.77-73-45.mc.videotron.ca] has joined #minecrafthelp
#290 [15:50] <Tomguigui> my hotmail to my minecraft acccount was suprimed
#291 [15:51] <Kronk> When I open the Minecraft Launcher and try to log in it says "could not connect to server." When i try to log in on minecraft.net it says "Oops, there was a problem please try again" However when I try all of this on another device it works just fine.
#292 [15:51] * Tomguigui [webchat@modemcable173.77-73-45.mc.videotron.ca] has quit. (Client Quit)
#293 [15:52] <Kronk> Why does this happen? And how to i fix this problem?
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#300 [16:09] <Kronk> When I open the Minecraft Launcher and try to log in it says "could not connect to server." When i try to log in on minecraft.net it says "Oops, there was a problem please try again" However when I try all of this on another device it works just fine.
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#302 [16:30] * xLone [webchat@port-92-201-63-204.dynamic.qsc.de] has joined #minecrafthelp
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#304 [16:36] * ScArFLiX [webchat@x2f47166.dyn.telefonica.de] has joined #minecrafthelp
#305 [16:37] <xLone> hm stil getting this while logging in even after 3 hours (Error! Unknown e-mail address or password.)
#306 [16:37] <xLone> what can i do ;S?
#307 [16:37] <ScArFLiX> Hello guys I have a problem with my Minecraft! I can't connect to the WoK Server. Everytime I try to connect I get this message: could not connect to a default or fallback server, please try again later: io.netty.channel.abstractchannel$annotatedconnectexception. Can someone help me pls? I'm new here sry if I make something wrong..
#308 [16:38] * zezinho_320 [webchat@187-56-69-167.dsl.telesp.net.br] has joined #minecrafthelp
#309 [16:38] <zezinho_320> hello
#310 [16:39] <zezinho_320> my account is hacked
#311 [16:39] <zezinho_320> how can i save it
#312 [16:46] * Jessica [webchat@24-32-204-19.plptcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#313 [16:46] <Jessica> Hello?
#314 [16:47] <Jessica> So I guess I'll just say my question
#315 [16:47] <Jessica> So basically I can
#316 [16:47] <Jessica> Oops
#317 [16:47] <Jessica> *I can't change my minecraft skin because I need my security questions
#318 [16:47] <Jessica> However I don't know the security questions
#319 [16:49] * Jessica [webchat@24-32-204-19.plptcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#320 [16:54] * sk-p [webchat@5-12-209-45.residential.rdsnet.ro] has joined #minecrafthelp
#321 [16:54] <sk-p> hello
#322 [16:54] <sk-p> i have a problem, my fps is 1
#323 [16:54] <sk-p> i have 1 fps
#324 [16:54] <sk-p> help
#325 [16:55] <xLone> bad pc xD?
#326 [16:55] <sk-p> no
#327 [16:55] <sk-p> i have good specs
#328 [16:55] <xLone> :s
#329 [16:55] <sk-p> but my fps is 1 i dont know why
#330 [16:56] <sk-p> i have played it before and it was perfectly fine
#331 [16:57] <sk-p> oh great
#332 [16:57] <xLone> https://www.minecraftforum.net/forums/support/java-edition-support/2642683-minecraft-gives-1-fps
#333 [16:57] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#334 [16:57] <xLone> maybe this helps :o
#335 [16:57] <sk-p> i will check
#336 [17:01] <xLone> u could try to update ur java too
#337 [17:04] * kytrex11 [webchat@191-53-29-5.dvl-fb.mastercabo.com.br] has joined #minecrafthelp
#338 [17:04] <kytrex11> hello
#339 [17:05] <sk-p> uhm, im lost
#340 [17:05] <sk-p> got anything else that might help
#341 [17:05] <kytrex11> Is there any way to find out which email I used to buy a minecraft account?
#342 [17:05] <tyteen4a03> ??> kytrex11 account/reset-password
#343 [17:05] <Absol> kytrex11: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#344 [17:05] <Absol> kytrex11: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#345 [17:05] <tyteen4a03> sk-p: modded?
#346 [17:06] * Deferto [webchat@176-154-27-65.abo.bbox.fr] has joined #minecrafthelp
#347 [17:06] <kytrex11> Eu comprei a conta em 2013 só que não lembro o email que usei para comprar
#348 [17:06] * ewaron [webchat@137.205.0.68] has joined #minecrafthelp
#349 [17:06] <kytrex11> e eu preciso do id de transação
#350 [17:07] * Adactive [webchat@dhcp-089-098-104-139.chello.nl] has joined #minecrafthelp
#351 [17:07] <Adactive> hello?
#352 [17:07] <kytrex11> I bought the account in 2013 only I can not remember the email I used to buy
#353 [17:07] <kytrex11> and I need the transaction id
#354 [17:08] <Deferto> Hello, I can't connect to my Mojang migrated account for some reason, I can't receive the "reset password" email either
#355 [17:08] <Adactive> same problem here i cant remember my last email so i cant migrate
#356 [17:08] <kytrex11> hello
#357 [17:08] <kytrex11> I bought the account in 2013 only I can not remember the email I used to buy
#358 [17:08] <kytrex11> and I need the transaction id
#359 [17:08] <Deferto> well i remember everything but i can't receive this "reset password mail" for some reason
#360 [17:08] <ewaron> There was a recent data breach on the Technic fourums. I imaging a lot of accounts have been stolen
#361 [17:08] <ewaron> *imagine
#362 [17:09] * kytrex11 [webchat@191-53-29-5.dvl-fb.mastercabo.com.br] has quit. (Client Quit)
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#364 [17:09] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#365 [17:10] <ScArFLiX> Hello guys I have a problem with my Minecraft! I can't connect to the WoK Server. Everytime I try to connect I get this message: could not connect to a default or fallback server, please try again later: io.netty.channel.abstractchannel$annotatedconnectexception. Can someone help me pls? I'm new here sry if I make something wrong..
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#380 [18:01] * SlickLemons [webchat@static-host-66-18-56-9.epbinternet.com] has joined #minecrafthelp
#381 [18:02] <SlickLemons> hey guys! :D
#382 [18:03] * SlickLemons [webchat@static-host-66-18-56-9.epbinternet.com] has quit. (Client Quit)
#383 [18:37] * S24H [webchat@147.222.212.114] has joined #minecrafthelp
#384 [18:40] <S24H> For some reason, Minecraft isn't able to locate my game directory even though I copied and pasted the saves folder pathname into the location
#385 [18:57] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
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#389 [19:42] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#390 [19:58] * Star [webchat@host-208-114-92-141.vyvebroadband.net] has joined #minecrafthelp
#391 [19:58] <Star> It says that my driver doesn't support OpenGL, what do I do?
#392 [19:58] <Star> When I press the play button, it crashes and says that.
#393 [19:59] * ScArFLiX [webchat@x2f47166.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#394 [20:11] * boily [webchat@75-142-97-204.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#395 [20:11] <boily> hello
#396 [20:11] <boily> My minecraft wont load in
#397 [20:11] <boily> i can start up the launcher
#398 [20:11] <boily> but cant start up the actual game
#399 [20:13] * boily [webchat@75-142-97-204.dhcp.mtpk.ca.charter.com] has quit. (Client Quit)
#400 [20:14] * brom [webchat@75-142-97-204.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#401 [20:14] <brom> hello
#402 [20:15] * brom [webchat@75-142-97-204.dhcp.mtpk.ca.charter.com] has quit. (Client Quit)
#403 [20:20] * jziemann [webchat@host-234-21.nyropro.rochester.ny.us.clients.pavlovmedia.net] has joined #minecrafthelp
#404 [20:20] <jziemann> help
#405 [20:21] <jziemann> When i try to reset my password the email never comes in for me to change it
#406 [20:21] <jziemann> Is there a way to login with security questions? I know my email and username but it wont let me sign reset password
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#408 [20:55] * RandomMinecraftPlayer [webchat@c-68-35-145-166.hsd1.al.comcast.net] has joined #minecrafthelp
#409 [20:55] <RandomMinecraftPlayer> Hello?
#410 [20:56] <RandomMinecraftPlayer> i came here to see if anyone will help me with my problem
#411 [20:59] <RandomMinecraftPlayer> so i have bought minecraft one my last PC and i am trying to download it on my new one, but its not working, can someone tell me why?
#412 [21:02] * Mar [webchat@99-98-64-95.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#413 [21:03] <Mar> Hello
#414 [21:03] * Mar [webchat@99-98-64-95.lightspeed.ltrkar.sbcglobal.net] has quit. (Client Quit)
#415 [21:40] * Nickname [webchat@CPE7aa35113611d-CM00fc8d87b5b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#416 [21:40] <Nickname> Hi
#417 [21:40] <Nickname> So
#418 [21:40] <Nickname> I open my minecraft launcher
#419 [21:40] <Nickname> and I click play
#420 [21:40] <Nickname> Then, some versions dont even get to mojang screen
#421 [21:40] <Nickname> but if they do, it just doesnt load
#422 [21:41] <Nickname> anyone here?
#423 [21:43] * Nickname [webchat@CPE7aa35113611d-CM00fc8d87b5b0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#424 [22:18] * Devin7 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#425 [22:19] <Devin7> Why wont my game load. I can get to the main screen but when i go to play the demo it wont let me load it. my page freezes
#426 [22:21] * Devin7 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has quit. (Client Quit)
#427 [22:47] * s24h [webchat@147.222.212.114] has joined #minecrafthelp
#428 [22:49] <s24h> I just bought Minecraft and was trying to figure out how to connect my "saves" folder to the game because it does not do it automatically. I even put in the exact pathway to the "saves' folder in but it still said that it could not locate the folder. What should I do?
#429 [22:51] * Soul9 [webchat@76-204-32-200.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#430 [22:52] <Soul9> I've been through all the recommended steps and still have not received an email to reset my password. Any help is much appreciated.
#431 [22:52] * s24h [webchat@147.222.212.114] has quit. (Quit: webchat.esper.net)
#432 [22:53] * RexSem [webchat@71-214-11-133.orlf.qwest.net] has joined #minecrafthelp
#433 [22:58] <RexSem> I need help with my Minecraft issue, the screen is all distorted. It is a fresh install. Heres a link of a photo of what it looks like: https://postimg.cc/McG5gh6L .
#434 [23:03] * PLzhelp [webchat@c-71-197-15-253.hsd1.va.comcast.net] has joined #minecrafthelp
#435 [23:03] <PLzhelp> The password reset wont send to my email. What should I do?
#436 [23:04] * Matt8 [webchat@h82.125.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
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#438 [23:09] * Alexis7w7_ [webchat@203-221-177-186.interbourg.com.ar.221.177.186.in-addr.arpa] has joined #minecrafthelp
#439 [23:12] <Alexis7w7_> I do not get the verification email, What I can do
#440 [23:14] * RandomMinecraftPlayer [webchat@c-68-35-145-166.hsd1.al.comcast.net] has quit. (Quit: webchat.esper.net)
#441 [23:14] * Lohr [webchat@047-012-107-037.res.spectrum.com] has joined #minecrafthelp
#442 [23:16] <Lohr> having a bit of a weird issue. whenever the dirt block loading screen comes on (like when tping to the nether) it suddenly takes near 15-20s to load where before it took near 4. this has happened to a friend before, and i've tried restarting both my pc and minecraft but its still taking forever
#443 [23:32] * RexSem [webchat@71-214-11-133.orlf.qwest.net] has quit. (Quit: webchat.esper.net)
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#445 [23:34] * Rho [webchat@CPE9050ca1b8963-CM9050ca1b8960.cpe.net.cable.rogers.com] has joined #minecrafthelp
#446 [23:34] <Rho> What is this, and how can I fix it: Error details:
#447 [23:34] <Rho> Error details: The requested operation requires elevation
#448 [23:34] <Rho> Filename on disk: javaw.exe
#449 [23:34] <Rho> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#450 [23:34] <Rho> Exists: file
#451 [23:35] <Rho> Unable to start Java. What does that even mean.
#452 [23:36] * Soul9 [webchat@76-204-32-200.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#453 [23:48] * NuggetX3 [webchat@host-104-251-247-48.copdr6.epbfi.com] has joined #minecrafthelp
#454 [23:49] <NuggetX3> Is there no way for me to reset my password without answering the security questions?
#455 [23:54] * Alexis7w7_ [webchat@203-221-177-186.interbourg.com.ar.221.177.186.in-addr.arpa] has quit. (Quit: webchat.esper.net)