#1 [00:14] * thewalkindude [webchat@47-39-45-196.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#2 [00:14] <thewalkindude> does unable to download the actual game count
#3 [00:15] <CapFan67> thewalkindude, What's the exact message you get?
#4 [00:15] <thewalkindude> attempting another download i'll see if it fails again
#5 [00:16] * wesam [webchat@c-67-175-94-100.hsd1.il.comcast.net] has joined #minecrafthelp
#6 [00:16] <CapFan67> thewalkindude, That's sometimes caused by incompatible software installed on your system. Let's see what's running:
#7 [00:16] <CapFan67> ??> thewalkindude tools/hjt
#8 [00:16] <Absol> thewalkindude: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#9 [00:16] <Absol> thewalkindude: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#10 [00:16] <thewalkindude> oh
#11 [00:16] <thewalkindude> bots k
#12 [00:16] <wesam> Hey guys, I'm trying to change the e-mail address for an old account but it wont let me because I haven't secured it. I can't secure it because I don't have access to tha tE-mail.... but I can verify all credit card info address and everything
#13 [00:17] <wesam> Any suggestions?
#14 [00:17] <CapFan67> thewalkindude, Well, Absol is a bot to make posting instructions easier.
#15 [00:17] <thewalkindude> oh
#16 [00:17] <CapFan67> wesam, If you haven't migated, you'll need to contact Mojang to change your email:
#17 [00:17] <CapFan67> ??> wesam account/send-email
#18 [00:17] <Absol> wesam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#19 [00:17] <Absol> wesam: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#20 [00:17] <CapFan67> ??> wesam account/trans-id
#21 [00:17] <Absol> wesam: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#22 [00:18] <thewalkindude> oh hey its working well thanks anyway
#23 [00:19] <wesam> ok got it let me find my trans id on paypal
#24 [00:19] <wesam> ok got it let me find my trans id on paypal
#25 [00:19] * thewalkindude [webchat@47-39-45-196.dhcp.unas.mo.charter.com] has left #minecrafthelp
#26 [00:21] <CapFan67> wesam, If your paypal history doesn't seem to go back far enough, you can export history much further back. Here's the instructions:
#27 [00:21] <CapFan67> ??> wesam paypal/history
#28 [00:21] <Absol> wesam: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#29 [00:28] <wesam> I was just going to ask hahha thanks
#30 [00:39] <wesam> I guess I didn't buy it with paypal...
#31 [00:42] * JP [webchat@cpe-110-151-166-170.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#32 [00:45] <JP> Getting the io.netty.channel.Abstract issue looking for any help.
#33 [00:45] <JP> Have restarted minecraft, allowed access through firewalls, reset routers and computers. Any help is appreciated
#34 [00:49] <JP> Am trying to play on LAN
#35 [01:08] <wesam> i cant find trans id anywhere
#36 [01:08] <wesam> is there another way to verify?
#37 [01:17] * wesam [webchat@c-67-175-94-100.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#38 [02:41] * EduardoR [webchat@108-214-191-88.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#39 [02:42] <EduardoR> I am getting a problem launching minecraft
#40 [02:43] <EduardoR> Can someone help me?
#41 [02:46] * EduardoR [webchat@108-214-191-88.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#42 [03:04] * Wheato [webchat@cpc82074-leic19-2-0-cust317.8-1.cable.virginm.net] has joined #minecrafthelp
#43 [03:06] <Wheato> any one help me I carnt rember my password and the email used for is I can not get onto it no more is thire a way to change my account deatles over the my new one ???
#44 [03:08] * tr [webchat@S0106f81d0f6ec103.wk.shawcable.net] has joined #minecrafthelp
#45 [03:08] <tr> hi
#46 [03:09] * tr [webchat@S0106f81d0f6ec103.wk.shawcable.net] has quit. (Client Quit)
#47 [03:14] * Pyrus [~pyrus@coffee-break.at] has quit. (Quit: ZNC - http://znc.in)
#48 [03:18] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#49 [03:28] * kahotiik [webchat@85-168-59-205.rev.numericable.fr] has joined #minecrafthelp
#50 [03:28] <kahotiik> hi everyone
#51 [03:31] <kahotiik> i'm french player but sorry for my english. i have buy Minecraft in 2009 2011 i don't have problem for log-in with my username and password but i have a big problem for migrate my account with mojang.net (I lost my ancient adress mail) and lost my transaction in my bank.
#52 [03:37] * ss8110 [webchat@58.126.176.47] has joined #minecrafthelp
#53 [03:37] <ss8110> Hello
#54 [03:38] <ss8110> I nicknamed ss8110 and bought Minecraft five years ago.
#55 [03:38] <ss8110> I am a user nicknamed ss8110 and bought Minecraft about 5 years ago.
#56 [03:38] <ss8110> But I have forgotten all the password e-mails.
#57 [03:39] <ss8110> All you need to do is find the email associated with the ss8110.
#58 [03:40] * Triksoneq [webchat@bcs128.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#59 [03:40] <Triksoneq> hi
#60 [03:40] <Triksoneq> i have problem
#61 [03:44] <Triksoneq> hello
#62 [03:58] <kahotiik> no operators online ?
#63 [04:04] * kahotiik [webchat@85-168-59-205.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#64 [05:01] * Wheato [webchat@cpc82074-leic19-2-0-cust317.8-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#65 [05:08] * Webchat_83184 [webchat@cpe-101-175-131-170.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#66 [05:08] * Espercorn kicked Webchat_83184 from #minecrafthelp (Reason: ebchat_83184 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#68 [05:34] * Lord_of_Life [~Lord@77.28.160.65] has joined #minecrafthelp
#69 [05:52] * Phoenix [webchat@151.75.203.111] has joined #minecrafthelp
#70 [05:54] <Phoenix> Hi, how can i change the email if i have the registration email locked?
#71 [05:57] * ItzKirillaPVP [webchat@164.215.85.252] has joined #minecrafthelp
#72 [06:08] * thelounge21 [webchat@93-173-174-20.bb.netvision.net.il] has joined #minecrafthelp
#73 [06:08] * Espercorn kicked thelounge21 from #minecrafthelp (Reason: helounge21 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#74 [06:15] * Adactive [webchat@dhcp-089-098-104-139.chello.nl] has joined #minecrafthelp
#75 [06:15] <Adactive> hello
#76 [06:16] <Andrio> Phoenix, how do you have it locked?
#77 [06:18] <Adactive> i have some problems with migrating my account
#78 [06:20] * mii [webchat@p311213-ipngn200405oomichi.oita.ocn.ne.jp] has joined #minecrafthelp
#79 [06:22] <mii> I have a java version, but when trying to use the code to download the Windows 10 version the code is already in use. I'm in trouble because I can not move forward
#80 [06:25] <Phoenix> Andrio i was stuck for years believing that i was another person because i was wrong with the password
#81 [06:26] <Andrio> oh
#82 [06:31] * Adactive [webchat@dhcp-089-098-104-139.chello.nl] has quit. (Quit: webchat.esper.net)
#83 [06:32] * Tunder [webchat@122-57-76-41-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#84 [06:37] * zunxiaoyu [webchat@111-250-234-68.dynamic-ip.hinet.net] has joined #minecrafthelp
#85 [06:45] <zunxiaoyu> [我是中国用户，英语不好\Chinese, poor Endlish] After clicking the start button, game can not start up, error message :"java.lang.NullPointerException: Minecraft Arguments can not be null." How can I solve this problem?
#86 [06:46] <Andrio> ??> zunxiaoyu win/reinst
#87 [06:46] <Absol> zunxiaoyu: You may need to reinstall the locally installed files that Minecraft puts into place.
#88 [06:46] <Absol> zunxiaoyu: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#89 [06:47] <Andrio> Phoenix, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#90 [06:49] <zunxiaoyu> Absol: THX, trying now.
#91 [06:50] * OnyxNashoba [webchat@100.120-65-87.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#92 [06:51] <OnyxNashoba> Hello guys. I need some help ( this chat is made for it anyway)
#93 [06:53] <OnyxNashoba> I forgot my password, but also the mail adress i created my account with. How is it possible just to KNOW wich was the mail adress i used for it? (already contacted support, waiting for their answer, but maybe i can hope some faster answer here from)
#94 [06:55] <Andrio> ??> OnyxNashoba account/forgot-email
#95 [06:55] <Absol> OnyxNashoba: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#96 [06:59] <OnyxNashoba> The fact is that i really don't remember the mail i used. like i created a lot since i'm a gamer. And that one, i really don't remember it. Only remember the username.
#97 [07:07] * SadBoi [webchat@ip188-247-75-34.fastlinkdata.jo] has joined #minecrafthelp
#98 [07:08] <SadBoi> Hey!
#99 [07:08] <SadBoi> I've been trying to play recently and the download for 1.13 isn't working
#100 [07:08] <SadBoi> it gets stuck downloading "swim4.ogg"
#101 [07:08] * mii [webchat@p311213-ipngn200405oomichi.oita.ocn.ne.jp] has quit. (Quit: webchat.esper.net)
#102 [07:08] <SadBoi> Anyone have any idea what this is?
#103 [07:09] <SadBoi> Anyone?
#104 [07:12] <Andrio> I know what it might be
#105 [07:12] <Andrio> SadBoi, what's the complete detail of the problem it gives?
#106 [07:14] <Phoenix> Andrio I just saw but i can not remember the password and not being able to access the email i used i can not recover it, can i recover it in some other way?
#107 [07:14] <Andrio> ??> Phoenix account/send-email
#108 [07:14] <Absol> Phoenix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [07:14] <Absol> Phoenix: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#110 [07:19] <SadBoi> Andrio what do uoi mean by the complete detail?
#111 [07:20] <SadBoi> like the full error?
#112 [07:20] <Greymagic27> Yea SadBoi
#113 [07:20] <SadBoi> alright just a sec
#114 [07:20] <SadBoi> lemme copy paste it in
#115 [07:20] <Phoenix> The Transaction ID is mandatory? that credit card i threw it two years ago since it had expired, i had bought it only to buy minecraft
#116 [07:21] <Greymagic27> Phoenix, If you can't find your transaction ID, you can ask mojang for alternate verification methods
#117 [07:21] <Phoenix> How can i see alternative ways?
#118 [07:22] <SadBoi> Unable to save download. swim4.ogg Andrio
#119 [07:22] <Greymagic27> Phoenix, You can't. Just ask them for alternate verification methods
#120 [07:22] <Greymagic27> ??> SadBoi tools/hjt
#121 [07:22] <Absol> SadBoi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [07:22] <Absol> SadBoi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [07:23] <SadBoi> Ok I'll do that give me a sec
#124 [07:23] <Phoenix> Absol Are there alternative ways of verification?
#125 [07:23] <Greymagic27> Phoenix, There are, but no one knows what they are
#126 [07:24] <Phoenix> So basically i can not recover my account?
#127 [07:24] <Greymagic27> Phoenix, You can, you just have to ask mojang for an alternate verification method
#128 [07:25] <SadBoi> https://paste.ubuntu.com/p/Q9gXDcKSdx/
#129 [07:25] <Phoenix> Did he send the e-mail without the Transaction ID?
#130 [07:25] <SadBoi> https://paste.ubuntu.com/p/Q9gXDcKSdx/ Andrio
#131 [07:26] <Greymagic27> SadBoi, Are you using any sort of VPN or proxy?
#132 [07:26] <SadBoi> No and I checked that list of softwares that affect the download of updates and I have none of them
#133 [07:27] <Greymagic27> ??> SadBoi av/adwcleaner
#134 [07:27] <Absol> SadBoi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#135 [07:27] <Absol> SadBoi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#136 [07:27] <Greymagic27> See if that picks up anything ^
#137 [07:27] <SadBoi> I'll try, thanks!
#138 [07:30] * Phoenix [webchat@151.75.203.111] has quit. (Quit: webchat.esper.net)
#139 [07:33] * Lukas [webchat@97e3a895.skybroadband.com] has joined #minecrafthelp
#140 [07:33] <Lukas> Hello
#141 [07:33] <Greymagic27> Lukas, Hi!
#142 [07:33] <Lukas> Can I copy and paste a big message here?
#143 [07:34] <Greymagic27> Use paste.ubuntu.com for big messages
#144 [07:34] <Lukas> https://paste.ubuntu.com/p/DGqzSqfz57/
#145 [07:34] <Greymagic27> ??> Lukas tools/hjt
#146 [07:34] <Absol> Lukas: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#147 [07:34] <Absol> Lukas: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#148 [07:35] <Lukas> Thank you!
#149 [07:37] * SadBoi [webchat@ip188-247-75-34.fastlinkdata.jo] has joined #minecrafthelp
#150 [07:37] <SadBoi> Hey guys I'm back
#151 [07:37] <Lukas> Let me just censor some things
#152 [07:37] <Greymagic27> SadBoi, Welcome back, did the program detect anything?
#153 [07:37] <SadBoi> I used that anti malware software and I'm trying to open the game rn...
#154 [07:38] <SadBoi> It detected 24 things lmao
#155 [07:39] <Lukas> https://paste.ubuntu.com/p/nYmgcCWgbQ/
#156 [07:39] <Lukas> Ran the HijackThis
#157 [07:39] <Greymagic27> ??> Lukas av/adwcleaner
#158 [07:39] <Absol> Lukas: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#159 [07:39] <Absol> Lukas: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#160 [07:39] <Lukas> um are you sure?
#161 [07:40] <Lukas> this seems a little sketchy
#162 [07:40] * SadBoi [webchat@ip188-247-75-34.fastlinkdata.jo] has joined #minecrafthelp
#163 [07:40] <SadBoi> I disconnected sorry :x
#164 [07:40] <Greymagic27> Yea, It's safe Lukas
#165 [07:40] <Greymagic27> It was bought by malwarebytes a while back as wel :)
#166 [07:40] <Greymagic27> SadBoi, That's fine, is it working?
#167 [07:40] <SadBoi> So yeah I used the software and found 24 threats and they were removed
#168 [07:40] <SadBoi> But the game STILL isnt working
#169 [07:40] <SadBoi> its the exact same error
#170 [07:40] <Lukas> How do you know it's even malware?
#171 [07:41] <Lukas> You barely looked at the log
#172 [07:41] <Greymagic27> Lukas, You've got premierOpinion which is a peice of malware (https://blog.malwarebytes.com/detections/adware-premieropinion/)
#173 [07:41] <Greymagic27> The ADWCleaner tool will remove it
#174 [07:41] <Lukas> thanks
#175 [07:41] <SadBoi> So Grey what do i do now
#176 [07:42] * Lukas [webchat@97e3a895.skybroadband.com] has quit. (Quit: webchat.esper.net)
#177 [07:43] <Greymagic27> SadBoi, To be honest you've got me a bit stumped, i've not seen the fail to download issue and no malware thats causing it
#178 [07:43] <SadBoi> :c
#179 [07:43] <SadBoi> Should I send you a screenshot of all my programs? Maybe there's something that's interfering that I don't know of
#180 [07:44] <Greymagic27> If there was, HJT would have detected it
#181 [07:44] <SadBoi> That's the first one I tried right
#182 [07:44] <Greymagic27> Yea
#183 [07:45] <SadBoi> Btw I've also tried uninstalling and reinstalling and that didn't work
#184 [07:46] <SadBoi> Ugh damn I haven't played this game in years and I just want to make a survival world :(
#185 [07:47] * Lukas [webchat@97e3a895.skybroadband.com] has joined #minecrafthelp
#186 [07:47] <Lukas> What is the minecraftIRC?
#187 [07:49] <SadBoi> Greymagic27 Is there nothing else that could possibly fix this?
#188 [07:50] <Lukas> it works!
#189 [07:50] <Lukas> Oh my god thanks guys!
#190 [07:50] <Lukas> Minecraft works!!
#191 [07:50] <Greymagic27> Lukas, Whoo! MinecraftIRC is the normal minecraft chat, this is minecraft support
#192 [07:50] * Lukas [webchat@97e3a895.skybroadband.com] has quit. (Client Quit)
#193 [07:50] <SadBoi> RIP I guess
#194 [07:50] <Greymagic27> SadBoi, I honestly can't think of anything that I could do to fix it, i'd wait until one of the trusted members or operators come online :/
#195 [07:51] <SadBoi> Maybe I could delete the 1.13 jar and redownload it?
#196 [07:52] <Greymagic27> I don't think that would be the reason, but you can try
#197 [07:52] <SadBoi> Isn't that just the same as uninstalling the game?
#198 [07:52] <SadBoi> which I've already tried
#199 [07:52] <Greymagic27> I'm not actully sure, i've not played it in forever
#200 [07:54] <SadBoi> @andrio you still here?
#201 [07:54] <SadBoi> Any idea of what this might be?
#202 [07:58] * Anjoo [webchat@edgerouter-143-202-244-52.cybernet.net.br] has joined #minecrafthelp
#203 [07:58] <Anjoo> Re: Oops! An error prevented your request from being processed. Please try again
#204 [07:59] <Greymagic27> ??> Anjoo tools/hjt
#205 [07:59] <Absol> Anjoo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#206 [07:59] <Absol> Anjoo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#207 [08:01] * Anjoo [webchat@edgerouter-143-202-244-52.cybernet.net.br] has quit. (Client Quit)
#208 [08:02] <SadBoi> Greymagic27 is there a way I could contact mojang support about this
#209 [08:03] <SadBoi> urielsalis are you here
#210 [08:04] <Greymagic27> SadBoi, Mojang support don't deal with techincal problems sadly
#211 [08:04] <SadBoi> oh ok
#212 [08:04] <SadBoi> sorry if I'm being annoying this is just super frustrating
#213 [08:05] <Greymagic27> No, that's ok. I'm annoyed that I can't help you :P
#214 [08:09] <SadBoi> Greymagic27 In how long should I come back?
#215 [08:09] <SadBoi> Like when will the trusted operators be online
#216 [08:09] <Greymagic27> Not sure, stay in and i'll mention you when one of them comes online
#217 [08:09] <SadBoi> alright thanks
#218 [08:12] * Dawch [webchat@189-79-17-64.dsl.telesp.net.br] has joined #minecrafthelp
#219 [08:15] <Dawch> Eu comprei o minecraft ele ele é ótimo na hora acessar a conta e etc vale muito apena. mas o meu problema é chamado de exit code :1 e estou com esse problema á 3 dias, e se vocês pudessem me ajudar eu agradeço.
#220 [08:15] <Greymagic27> Dawch, https://translate.google.com/
#221 [08:29] * Emcg [webchat@212-129-84-222.cgn1.srl.meteor.ie] has joined #minecrafthelp
#222 [08:30] * jesse [webchat@pool-70-105-254-79.port.east.myfairpoint.net] has joined #minecrafthelp
#223 [08:31] <jesse> my email to my Mojang account was deleted and was wondering is it possible to retrieve it?
#224 [08:32] * Emcg [webchat@212-129-84-222.cgn1.srl.meteor.ie] has quit. (Client Quit)
#225 [08:32] <Greymagic27> jesse, Check here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#226 [08:36] * Rayyan [webchat@fm-dyn-140-0-190-3.fast.net.id] has joined #minecrafthelp
#227 [08:36] <Rayyan> please help me too download minecraft
#228 [08:36] <jesse> that wasn't helpful unfortunately
#229 [08:37] * Rayyan [webchat@fm-dyn-140-0-190-3.fast.net.id] has quit. (Client Quit)
#230 [08:37] <SadBoi> Lord_Ralex are you here
#231 [08:37] <Greymagic27> ??> jesse mojang/email
#232 [08:37] <Absol> jesse: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#233 [08:37] <Absol> jesse: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#234 [08:38] <jesse> sent a email
#235 [08:38] <Greymagic27> Alright, check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for the wait times
#236 [08:58] * xXLEOBATXx [webchat@cpc80191-blbn11-2-0-cust121.10-1.cable.virginm.net] has joined #minecrafthelp
#237 [08:59] <xXLEOBATXx> im having issues starting minecraft
#238 [08:59] <Greymagic27> xXLEOBATXx, Hi
#239 [08:59] <Greymagic27> What's the problem?
#240 [08:59] <xXLEOBATXx> this is the error message i get
#241 [08:59] <xXLEOBATXx> 65542: WGL: The driver does not appear to support OpenGL
#242 [08:59] <Greymagic27> ??> xXLEOBATXx win/dxdiag
#243 [08:59] <Absol> xXLEOBATXx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#244 [09:00] * The_Fat_Dolphin [webchat@c83-249-98-202.bredband.comhem.se] has joined #minecrafthelp
#245 [09:01] <The_Fat_Dolphin> Hi there! Is there any way to change e-mail to your minecraft account? I used another e-mail when I was younger and when I try to use that e-mail I have to answer security questions, is there any way you could change the e-mail?
#246 [09:02] <Greymagic27> Yea, Check here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#247 [09:14] * ss8110 [webchat@58.126.176.47] has quit. (Quit: webchat.esper.net)
#248 [09:18] * Andreas [webchat@i577B941E.versanet.de] has joined #minecrafthelp
#249 [09:18] <Andreas> Does anyone know how to Change the minecraft email?
#250 [09:18] <Andreas> It literally tells me something like i need transaction ID ive got that but what do i need to do now
#251 [09:24] * Rennnard [webchat@24-230-209-219.tr.cgocable.ca] has joined #minecrafthelp
#252 [09:25] <CapFan67> Andreas, Look here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#253 [09:25] <Rennnard> jai changer mon compte et je ne peux pas aller sur un serveur
#254 [09:26] * Trim [webchat@214.188-180-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#255 [09:26] <Trim> Hello
#256 [09:27] <CapFan67> Rennnard, Sorry, we speak English here. When you try to log into a server, exactly what error do you get?
#257 [09:27] <Trim> I removed my gmail i used for minecraft can i change this to my new email
#258 [09:29] <CapFan67> Trim, If you have access to your current email, you can change to a new one. If you don't have access to your current eamil, you can use your security questions to change to your new one: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#259 [09:29] <Rennnard> it says failed to authenticate your connection
#260 [09:29] <CapFan67> Rennnard, Are you able to log into Minecraft.net and Mojang.com?
#261 [09:29] <Rennnard> yes
#262 [09:30] <CapFan67> Rennnard, Have you tried to relog? Instructions:
#263 [09:30] <CapFan67> ??> Rennnard launcher/relog
#264 [09:30] <Absol> Rennnard: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#265 [09:31] <Rennnard> ok thx
#266 [09:31] <Trim> My account is not secured
#267 [09:32] <Trim> So i can't change the email
#268 [09:32] <CapFan67> Trim, Do you mean you've never set the sercurity questions, or it's not migrated?
#269 [09:32] <Trim> I never set them
#270 [09:33] <Rennnard> where I can find the launcher/relog?
#271 [09:33] <CapFan67> Trim, If you don't have access to the current email address & you don't have or know your security questions, you'll need to contact Mojang Customer Support to change the email:
#272 [09:33] <CapFan67> ??> Trim account/send-email
#273 [09:33] <Absol> Trim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#274 [09:33] <Absol> Trim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#275 [09:33] <CapFan67> ??> Trim account/trans-id
#276 [09:33] <Absol> Trim: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#277 [09:34] <Trim> OK
#278 [09:34] <CapFan67> Rennnard, That was a command to the Bot. Follow Absol's instructions.
#279 [09:34] <CapFan67> ??> Rennnard launcher/relog
#280 [09:34] <Absol> Rennnard: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#281 [09:35] <Rennnard> it worked
#282 [09:35] * Trim [webchat@214.188-180-91.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#283 [09:36] <Rennnard> thx alote <3
#284 [09:36] <CapFan67> Rennnard, Enjoy!
#285 [09:36] * Rennnard [webchat@24-230-209-219.tr.cgocable.ca] has quit. (Quit: webchat.esper.net)
#286 [09:42] <SadBoi> I'm back
#287 [09:42] <SadBoi> last time I was here no one could solve me issue
#288 [09:43] <SadBoi> Anyone online willing to try? ;c
#289 [09:43] <CapFan67> SadBoi, Let me glance through chat history and see what you've already tried. Stand by...
#290 [09:43] * xXLEOBATXx [webchat@cpc80191-blbn11-2-0-cust121.10-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#291 [09:44] <Greymagic27> CapFan67, Failing to download, HJT detected nothing that could cause it. Already ran ADWcleaner to no avail
#292 [09:44] <SadBoi> Thanks grey
#293 [09:44] <Greymagic27> :)
#294 [09:45] <SadBoi> the thing which isn't downloading is like swim4.ogg or something
#295 [09:46] <CapFan67> SadBoi, Let's take a look at your launcher log to verify the error and see if there's anything obvious in what's happening:
#296 [09:46] <CapFan67> ??> SadBoi launcher/log-txt
#297 [09:46] <Absol> SadBoi: We need to see your full launcher log, which is created in the game directory.
#298 [09:46] <Absol> SadBoi: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#299 [09:48] <SadBoi> https://paste.ubuntu.com/p/MDzPJyg8X6/
#300 [09:48] <SadBoi> Here
#301 [09:49] <CapFan67> SadBoi, There are no errors in that log. Did you copy this log *after* creating the error?
#302 [09:49] <SadBoi> No im stupid -.-
#303 [09:49] <SadBoi> Lemme do it again
#304 [09:49] <CapFan67> SadBoi, No worries.
#305 [09:52] <SadBoi> https://paste.ubuntu.com/p/h5wwcbDKVQ/
#306 [09:53] <SadBoi> ^ there
#307 [09:54] <SadBoi> Thanks for trying to help btw ^_^
#308 [09:55] <CapFan67> SadBoi, Happy to help. So, just to be clear, this log follows loading the launcher, then clicking the play button & the client popping up an error dialog? If not, which step is different?
#309 [09:56] <SadBoi> what I did exactly was this:
#310 [09:56] <SadBoi> I clicked play
#311 [09:56] <SadBoi> got the error
#312 [09:57] <SadBoi> closed the error
#313 [09:57] <SadBoi> then went into the launch options and clicked the green arrow as you told me before
#314 [09:57] <SadBoi> and copy pasted from that file
#315 [09:57] * OnyxNashoba [webchat@100.120-65-87.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#316 [09:57] <SadBoi> Is that correct?
#317 [09:58] <CapFan67> SadBoi, A concise description. Thanks. Question: Does the error dialog box have a "more details" button? If so, what extra dialog does it provide?
#318 [09:58] <SadBoi> Ill paste that to you right now
#319 [10:01] <SadBoi> https://paste.ubuntu.com/p/bsqq6QdKbF/
#320 [10:02] <CapFan67> SadBoi, Ok, so it lists the same file that's failing in the launcher log. What's interesting here is, that's not a valid download. I'm trying to figure out if it's part of the normal 1.13.2 fileset. Testing on my bench machine. stand by...
#321 [10:04] <CapFan67> SadBoi, An just to be thorough, are you running *any* mods (rift, optifine.etc) that you haven't mentioned?
#322 [10:05] <SadBoi> forgive me for my ignorance but
#323 [10:05] <SadBoi> I haven't played this game in years
#324 [10:05] <SadBoi> I might have been running a mod before and I don't remember now
#325 [10:05] <SadBoi> How do I check?
#326 [10:05] <CapFan67> SadBoi, If it was years ago, then you have no 1.13.2 mods. No worries.
#327 [10:06] <SadBoi> aight
#328 [10:06] <CapFan67> SadBoi, I'm re-downloading the full set of files on my bench machine to compare logs. This will take a moment or two. stand by.
#329 [10:07] <SadBoi> Ok, thanks alot <3
#330 [10:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#331 [10:16] <CapFan67> SadBoi, Let's try a manual test. If you click this link, do you get a download dialog? https://resources.download.minecraft.net/6a/6a908e7c7d61e01bc4223b4991820bfc56f84c5e If so, save that file to .minecraft\assets\objects\6a\
#332 [10:16] * donavan [webchat@c-69-254-146-24.hsd1.nm.comcast.net] has joined #minecrafthelp
#333 [10:17] <donavan> is there any way i can get into my mojang account because my email that was on the account got deleted and i dont know my password
#334 [10:17] <SadBoi> When I click it yeah I get a download dialog
#335 [10:17] <CapFan67> donavan, If you don't have access to your email and don't know the password, then you'll need to contact Mojang Support:
#336 [10:18] <SadBoi> Do I open it on notepad and save it in that file or do I just save it there as is?
#337 [10:18] <CapFan67> ??> donavan account/send-email
#338 [10:18] <Absol> donavan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [10:18] <Absol> donavan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#340 [10:18] <CapFan67> ??> donavan account/trans-id
#341 [10:18] <Absol> donavan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#342 [10:18] <CapFan67> SadBoi, Don't open the file. Just save it to the path I gave you.
#343 [10:18] <SadBoi> ok brb
#344 [10:18] <CapFan67> SadBoi, If your browser automatically downloads it somewhere else, just move the file to the path I gave you.
#345 [10:20] <SadBoi> How do I access assets?
#346 [10:20] <SadBoi> Sorry im quite dumb
#347 [10:20] <CapFan67> Did your browser offer a download option with browse, so you can enter the path? If so, I can give you the path to enter.
#348 [10:21] <SadBoi> It just downloaded the file itself
#349 [10:21] <CapFan67> SadBoi, DO you know how to open your download folder?
#350 [10:21] <SadBoi> how do i open .minecraft\assets\objects\6a\
#351 [10:21] <SadBoi> Yes im dumb :X
#352 [10:22] <CapFan67> SadBoi, Open a file explorer window (Win+E). Type %appdata% into the address bar. Navigate to .minecraft\assets\objects\6a\
#353 [10:23] <CapFan67> SadBoi, The objective here is to get this one file in place to let your launcher proceed. Then we'll find out if the issue was just this one file or if you have a systemic downloading issue.
#354 [10:24] <SadBoi> woah
#355 [10:24] <SadBoi> ok so something weird happened
#356 [10:24] <SadBoi> placed the file into 6a and I noticed there was another file that was identical, when I tried to delete the old one my computer almost crashed 0_0
#357 [10:25] <CapFan67> SadBoi, I'm not sure what "almost crashed" describes.
#358 [10:25] <SadBoi> Like the file explorer just randomly closed
#359 [10:25] <SadBoi> and my laptop froze for ,ike 10 secs
#360 [10:26] <SadBoi> well anyways I put the file into 6a and now there is 2 of that file
#361 [10:26] <SadBoi> should I try launching minecraft again?
#362 [10:27] <CapFan67> SadBoi, there can't be '2 of that file", which means the one you copied probably has been renamed.
#363 [10:27] <SadBoi> should i send a screenshot
#364 [10:27] <CapFan67> SadBoi, Close minecraft and the launcher. Lets try to reset your minecraft asset files completely. I'll post instructions.
#365 [10:28] <CapFan67> ??> SadBoi win/reinst
#366 [10:28] <Absol> SadBoi: You may need to reinstall the locally installed files that Minecraft puts into place.
#367 [10:28] <Absol> SadBoi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#368 [10:30] <CapFan67> SadBoi, So, don't delete your saves folder if you have worlds. If any other folders or files refuse to delete, let me know.
#369 [10:31] <SadBoi> I can't delete the assets folder
#370 [10:31] <SadBoi> specifically 6a
#371 [10:32] <CapFan67> SadBoi, If they file is being held open by some process you may need to reboot. Reboot your PC, try to delete the assets folder again, then return here and let me know how it went.
#372 [10:34] <SadBoi> I'll try that and get back to you
#373 [10:35] <SadBoi> thank you so much for spending time just to help me
#374 [10:35] * SadBoi [webchat@ip188-247-75-34.fastlinkdata.jo] has quit. (Quit: webchat.esper.net)
#375 [10:37] <Andreas> how do i delete the email of an account?
#376 [10:37] <Andreas> and how do i add a new one?
#377 [10:39] <CapFan67> Andreas, I answered this for you earlier. Look here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#378 [10:46] * SadBoi [webchat@ip188-247-75-34.fastlinkdata.jo] has joined #minecrafthelp
#379 [10:46] <SadBoi> Hey!
#380 [10:46] <SadBoi> I'm back
#381 [10:47] <SadBoi> I restarted my computer and tried to delete the asset file again but to no avail :c
#382 [10:47] <SadBoi> CapFan67
#383 [10:48] <CapFan67> SadBoi, That's very unusual. Are you able to rename the Assets folder to something like Assets.old?
#384 [10:48] <SadBoi> yep! just did it
#385 [10:49] <CapFan67> SadBoi, That's progress. See if the game now loads.
#386 [10:55] * Aaron [webchat@pcngon6232w-lp130-06-65-92-172-101.dsl.bell.ca] has joined #minecrafthelp
#387 [10:57] <Aaron> I'm having issues with hostile mobs spawning, I have tired optimizing the world, re logging, changing the gamemode several times and using /gamerule domonsterspawns true
#388 [10:57] <CapFan67> Aaron, What version are you running?
#389 [10:57] <Aaron> 1.14 19w04a
#390 [10:58] <SadBoi> CapFan67?
#391 [10:58] <SadBoi> You, my friend, are a fucking legend
#392 [10:58] <Absol> SadBoi: Please keep it civil
#393 [10:58] <CapFan67> SadBoi, Sounds like it's working! I'm very glad to hear that.
#394 [10:58] <SadBoi> You're actually a beast
#395 [10:58] <SadBoi> thank you so much dude, much appreciated <3333
#396 [10:59] <CapFan67> SadBoi, Have fun playing!
#397 [10:59] <SadBoi> It surprises me how good people can be, this server seems to be volunteer based
#398 [10:59] <SadBoi> Thanks, and bye
#399 [11:00] <CapFan67> Aaron, We don't support snapshots here, I'm very sorry. As a crumb of advice, I'd check both difficulty and doMobSpawn states (without entering a value). Otherwise, check the bug tracker for people who also have your snapshot issue.
#400 [11:01] <Aaron> okay thank you
#401 [11:03] * Aaron [webchat@pcngon6232w-lp130-06-65-92-172-101.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#402 [11:11] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#403 [11:14] * Frags [webchat@cpe-74-69-82-242.rochester.res.rr.com] has joined #minecrafthelp
#404 [11:15] <Frags> Not receiving password reset emails anyone able to tell me why?
#405 [11:17] <CapFan67> Frags, Have you checked your junk and spam folders?
#406 [11:17] <Frags> Yea
#407 [11:17] <Frags> I can see old emails from 2016 but now im receiving nothing
#408 [11:18] <CapFan67> Frags, There are a few reasons why this can happen, and I can link Mojang's page explaining them, but the solution is to contact Mojang Customer Support:
#409 [11:18] <CapFan67> ??> Frags account/send-email
#410 [11:18] <Absol> Frags: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#411 [11:18] <Absol> Frags: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#412 [11:18] <CapFan67> ??> Frags account/trans-id
#413 [11:18] <Absol> Frags: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#414 [11:18] <Frags> What if I dont have transaction IDs
#415 [11:18] <Frags> Its literally been since 2014-2015
#416 [11:19] <CapFan67> Frags, I purchased in 2011 and can easily get mine with the instructions provided. Read the Transaction ID page and see if the description of your time frame is helpful.
#417 [11:20] <CapFan67> Frags, If you absolutely can't get it, as Mojang for an Alternate Verification Method. If possible, they'll send you questions about the original purchase.
#418 [11:40] * kostek115 [webchat@16.pool-63.klikom.net] has joined #minecrafthelp
#419 [11:40] <kostek115> i don't know my e-mail
#420 [11:41] <kostek115> because my email was blocked
#421 [11:43] <kostek115> can someone give me location when i can change e-mail or something?
#422 [11:47] <CapFan67> kostek115, If you know your security challenge answers, you can go here to change your email:
#423 [11:47] <CapFan67> kostek115, https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#424 [11:47] <kostek115> if i dont know ?
#425 [11:48] <kostek115> i only remember one and my nick and password
#426 [11:48] <CapFan67> kostek115, If you don't know, you'll need to contact Mojang Customer Support with your transaction ID:
#427 [11:48] <CapFan67> ??> kostek115 account/send-email
#428 [11:48] <Absol> kostek115: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [11:48] <Absol> kostek115: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#430 [11:48] <CapFan67> ??> kostek115 account/trans-id
#431 [11:48] <Absol> kostek115: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#432 [11:49] * Darfoz11 [webchat@ip188-247-75-34.fastlinkdata.jo] has joined #minecrafthelp
#433 [11:50] <Darfoz11> Hey guys! Am I allowed to ask about optifine
#434 [11:50] <CapFan67> Darfoz11, We support current version vanilla client and launcher. We don't support 3rd party utilities or mods.
#435 [11:50] <Darfoz11> Ok thanks anyways
#436 [11:51] * Darfoz11 [webchat@ip188-247-75-34.fastlinkdata.jo] has quit. (Client Quit)
#437 [11:54] * nicolas13br [webchat@din-170-81-82-35.vivatelecomnet.com.br] has joined #minecrafthelp
#438 [11:54] <kostek115> in 2012 mojang send me some key and i dont know is this will be good to sent this to mojang
#439 [11:54] <nicolas13br> hi
#440 [11:54] <nicolas13br> adadadad
#441 [11:55] * nicolas13br [webchat@din-170-81-82-35.vivatelecomnet.com.br] has quit. (Client Quit)
#442 [12:02] * NorthWest2000 [webchat@c-24-128-156-199.hsd1.mi.comcast.net] has joined #minecrafthelp
#443 [12:03] <NorthWest2000> My Minecraft keeps crashing saying I don't have enough ram to continue even though my pc have eight gigs and I tried allocating 4 gigs to minecraft
#444 [12:03] * donavan [webchat@c-69-254-146-24.hsd1.nm.comcast.net] has joined #minecrafthelp
#445 [12:04] <NorthWest2000> can anybody help me?
#446 [12:04] <donavan> ive had a glitch happen where i couldnt login to minecraft untill i logged into technic launcher so i logged back in and it worked now its happend again but i tried to login to technic launcher and it still wont let me login
#447 [12:07] <donavan> hellow
#448 [12:09] <NorthWest2000> oof
#449 [12:11] <donavan> fr northwest
#450 [12:11] <CapFan67> NorthWest2000, Are you having this issue with the vanilla client, or are you running mods?
#451 [12:12] <donavan> vanilla
#452 [12:12] <donavan> CapFan67 its me that used technic
#453 [12:13] <CapFan67> donavan, My question was prefixed to NorthWest2000. For you, I would want to know if you can log into Minecraft.Net and Mojang.Com?
#454 [12:13] <donavan> no i cant
#455 [12:14] <NorthWest2000> I am using vanilla
#456 [12:14] <CapFan67> NorthWest2000, Let's take a look at your launcher_log and the specific error:
#457 [12:14] <CapFan67> ??> NorthWest2000 launcher/log-txt
#458 [12:14] <Absol> NorthWest2000: We need to see your full launcher log, which is created in the game directory.
#459 [12:14] <Absol> NorthWest2000: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#460 [12:14] <CapFan67> donavan, Have you tried resetting your password?
#461 [12:14] <donavan> yes
#462 [12:14] <CapFan67> donavan, Actually, let me ask first. What's the specific error you receive when you try logging into the client?
#463 [12:15] <donavan> invalid password or email but i reset the password
#464 [12:16] <CapFan67> donavan, Certain specific responses are the result of malware that's easy to fix, which is why I ask. If the Client only tells you invalid username and password, and a password reset did not fix the issue, you will need to contact Mojang Customer Support:
#465 [12:16] <CapFan67> ??> donavan account/send-email
#466 [12:16] <Absol> donavan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#467 [12:16] <Absol> donavan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#468 [12:16] <CapFan67> ??> donavan account/trans-id
#469 [12:16] <Absol> donavan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#470 [12:17] <donavan> damn
#471 [12:18] <CapFan67> donavan, On the bright side, two days ago it was the 1st, yesterday it was the 4th, and today it's the 7th. They're catching up from the Holiday backlog.
#472 [12:21] <NorthWest2000> https://paste.ubuntu.com/p/GRbnYJ3Bxp/
#473 [12:21] <NorthWest2000> there it is
#474 [12:21] * frazzadd [webchat@c-184d225c.020-1365-6f72651.bbcust.telenor.se] has joined #minecrafthelp
#475 [12:22] <frazzadd> my update download gets stuck every time
#476 [12:23] <CapFan67> NorthWest2000, In your minecraft folder, you'll find this file: .minecraft\hs_err_pid8692.log Can you paste it's contents to https://paste.ubuntu.com
#477 [12:24] <CapFan67> frazzadd, Start here, and make sure you've uninstalled any incompatible software:
#478 [12:24] <CapFan67> ??> frazzadd error/download
#479 [12:24] <Absol> frazzadd: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#480 [12:26] <NorthWest2000> https://paste.ubuntu.com/p/KPDNqfMtKN/
#481 [12:26] <NorthWest2000> there
#482 [12:27] <CapFan67> NorthWest2000, I also notice you have -Xmx6G set. Given your system only has 8G, this would only work if your system is taking less than normal memory and you have nearly no background processes running. Have you tried the default -Xmx2G?
#483 [12:27] <NorthWest2000> yes
#484 [12:28] <NorthWest2000> I increased it to six because it still was saying not enough ram so I tried that to see if it would work
#485 [12:28] <CapFan67> NorthWest2000, Let's take a look and make sure there's no incompatible software that could cause this:
#486 [12:29] <CapFan67> ??? NorthWest2000 tools/hjt
#487 [12:29] <NorthWest2000> how do I get to tools/hjt
#488 [12:29] <CapFan67> ??> NorthWest2000 tools/hjt
#489 [12:29] <Absol> NorthWest2000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#490 [12:29] <Absol> NorthWest2000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#491 [12:34] <NorthWest2000> https://paste.ubuntu.com/p/87J84THYFS/
#492 [12:34] <NorthWest2000> there
#493 [12:36] <CapFan67> NorthWest2000, Items of interest, but Nothing that should cause out-of-memory errors.
#494 [12:38] <CapFan67> NorthWest2000, There is an unresolved bug that mirror's your description: https://bugs.mojang.com/browse/MC-137353
#495 [12:38] <CapFan67> NorthWest2000, It's possible you're suffering from this same bug.
#496 [12:39] <NorthWest2000> would uninstalling and reinstalling help?
#497 [12:39] <CapFan67> NorthWest2000, It certainly worth a try. Here are the instructions:
#498 [12:40] <CapFan67> ??> NorthWest2000 win/reinst
#499 [12:40] <Absol> NorthWest2000: You may need to reinstall the locally installed files that Minecraft puts into place.
#500 [12:40] <Absol> NorthWest2000: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#501 [12:40] <NorthWest2000> ok thanks
#502 [12:43] * Dudethatneedshelp10 [webchat@c-73-217-0-119.hsd1.co.comcast.net] has joined #minecrafthelp
#503 [12:44] <Dudethatneedshelp10> hello all, I used to play Minecraft but lost the login info. I have the original email account access and have tried to reset the password but I never get any automated emails from Mojang. I have emailed them weeks ago and no response. Does anyone have any advice?
#504 [12:44] * Allie [webchat@50-107-89-177.adr02.mskg.mi.frontiernet.net] has joined #minecrafthelp
#505 [12:45] <CapFan67> Dudethatneedshelp10, On what day did you fill out the support request from for Mojang?
#506 [12:46] <Dudethatneedshelp10> January 15th
#507 [12:46] <Dudethatneedshelp10> and before that too at the end of Dec
#508 [12:47] <Allie> Hey, I'm having trouble logging into an old Minecraft account. I've tried the reset password, but never got the email with a link to do so. I also got an email a couple weeks ago (Jan. 9) saying I have migrated my Minecraft account to a Mojang account, which I did not ever do. Is there a security issue with my account potentially? I've had it since
#509 [12:47] <Allie> around 2012, and just want to log back in to play again. Thanks in advance, would appreciate any advice
#510 [12:48] <CapFan67> Dudethatneedshelp10, Today, they're responding to requests made on Jan 7th. You're repeat request has slowed down your response. You can keep an eye on this page to see when they reach the 15th: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#511 [12:48] <Dudethatneedshelp10> oh ok thank you
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#513 [12:48] * Heffarious [webchat@ip5f5bdb6a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#514 [12:49] <CapFan67> Allie, If you did not migrate your account on that day, then your account has likely been stolen. You'll need to contact Mojang Customer Support to regain control of your account:
#515 [12:49] <CapFan67> ??> Allie account/send-email
#516 [12:49] <Absol> Allie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#517 [12:49] <Absol> Allie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#518 [12:49] <CapFan67> ??> Allie account/trans-id
#519 [12:49] <Absol> Allie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#520 [12:50] <Heffarious> Hey guys. Tried to login at Mojang, don't know my password anymore, want to reset it but I didn't get a mail to do this. Any ideas?
#521 [12:50] <Allie> Thank you, that's what I thought might have happened. I sent an email with the same info but did not include my Transaction ID-- I guess I'll include that when I hear a reply back. Thanks for the help!
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#531 [13:56] <RayNox> hi, can you help me for edit my account because i need to change my Password
#532 [13:59] * RayNox [webchat@91-161-250-174.subs.proxad.net] has quit. (Client Quit)
#533 [14:01] * jonatansavoy2 [webchat@frnhpq9703w-lp130-01-206-172-195-142.dsl.bell.ca] has joined #minecrafthelp
#534 [14:02] <jonatansavoy2> me lost me hotmail and passworld
#535 [14:02] <jonatansavoy2> please help me tanks
#536 [14:06] <jonatansavoy2> hi
#537 [14:06] <jonatansavoy2> me need help plz
#538 [14:07] <jonatansavoy2> Absol me need help tanks
#539 [14:08] * xXSarkohXx [webchat@p5DEED5B7.dip0.t-ipconnect.de] has joined #minecrafthelp
#540 [14:09] <xXSarkohXx> Hey, my account was hacked & I forgot my security questions, someone can help me further.
#541 [14:09] * s24h [webchat@147.222.212.114] has joined #minecrafthelp
#542 [14:11] <s24h> I am trying to connect my saves folder to the game, but it says that I have an invalid path to the folder under the launch options even though I copied and pasted the pathname directly. what should I do to fix this?
#543 [14:15] * kerembaba01 [webchat@85.106.119.122.dynamic.ttnet.com.tr] has joined #minecrafthelp
#544 [14:15] <kerembaba01> Hi , İm dont loggin my account
#545 [14:16] <kerembaba01> Omm Ok.
#546 [14:16] * s24h [webchat@147.222.212.114] has quit. (Quit: webchat.esper.net)
#547 [14:17] <kerembaba01> İ Need A Help Not Sending Ema
#548 [14:18] <kerembaba01> ?!?
#549 [14:21] * kerembaba01 [webchat@85.106.119.122.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#550 [14:29] * noahgunnar [webchat@31-208-90-143.cust.bredband2.com] has joined #minecrafthelp
#551 [14:30] <noahgunnar> i don't remember wich mail i used when i bought my account and now i can't migrate it
#552 [14:41] * Cyberfussel [webchat@81-196-154-134.rdsnet.ro] has joined #minecrafthelp
#553 [14:55] * rob [webchat@95.145.166.186] has joined #minecrafthelp
#554 [14:55] <rob> Helllo
#555 [14:56] <rob> I have recently been using a new pc and I am having issues with my Minecrfat account
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#557 [15:01] * TavasHD [webchat@p57B0CA6C.dip0.t-ipconnect.de] has joined #minecrafthelp
#558 [15:02] * xTeachsL [webchat@178.157.193.123] has joined #minecrafthelp
#559 [15:02] <TavasHD> Hello, i forgot my password and my e-mail adresse access too, how can I lock in now?
#560 [15:03] <xTeachsL> Hello, i cant open minecraft. Can you help me?
#561 [15:03] * xTeachsL [webchat@178.157.193.123] has quit. (Client Quit)
#562 [15:17] * Esrubialex [webchat@94.248.112.209] has joined #minecrafthelp
#563 [15:17] <Esrubialex> Hello, what can i do if o send a msg to mojang and after 8 days they dont respond
#564 [15:17] <Esrubialex> someone hacked my acc
#565 [15:17] <Esrubialex> and i cant play
#566 [15:18] <Lord_Ralex> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#567 [15:20] <Esrubialex> yea but damn
#568 [15:20] <Esrubialex> 8 day
#569 [15:20] <Esrubialex> is so much
#570 [15:20] <Lord_Ralex> Welcome to holidays.
#571 [15:21] <Esrubialex> damn
#572 [15:21] <Esrubialex> how can i play while?
#573 [15:24] * im_997 [webchat@178.43.67.54.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#578 [15:51] * ghost is now known as Guest89187
#579 [15:52] * Reaper [webchat@watertownDHCP-124.216-16-64.vastbb.net] has joined #minecrafthelp
#580 [15:53] <Reaper> can someone please help with this issue? or has anyone else had the same issue? im trying to download my realm map so I have a copy of it and it keeps saying failed download, I have tried numerous things to fix this issue and still is not working
#581 [15:54] <Guest89187> Is there a way I can see my old hardcore world in which I died and became spectator? I last played it in 1.13.1 I think, and now when I load it in the latest snapshot I just see the sky and the void, no blocks or entities.
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#584 [16:11] * hardd [webchat@179-236-232-211.user.veloxzone.com.br] has joined #minecrafthelp
#585 [16:13] <hardd> Hi! I can not migrate the account because I forgot her password, and I do not receive the email to change it. The old minecraft password
#586 [16:15] <CapFan67> hardd, have you checked your email junk and spam folders?
#587 [16:16] <hardd> Yes!
#588 [16:16] <CapFan67> hardd, In that case, you'll need to contact Mojang Customer Support:
#589 [16:16] <CapFan67> ??> hardd account/send-email
#590 [16:16] <Absol> hardd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#591 [16:16] <Absol> hardd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#592 [16:16] <CapFan67> ??> hardd account/trans-id
#593 [16:16] <Absol> hardd: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#597 [16:27] * Viktor [webchat@31-208-242-223.cust.bredband2.com] has joined #minecrafthelp
#598 [16:28] * hugorocha [webchat@bfbf3069.virtua.com.br] has joined #minecrafthelp
#599 [16:29] <Viktor> Hello, i cant get in to my minecraft account because i have forgot my secuirity questions and my emial i use for the account has been shut down. Is there anything you can do to help. I have hjad this account for about 9 years
#600 [16:29] <hugorocha> nao consigo abrir o jogo... fala que tenho que atualizar pixels... fix um relatorio no dxdiag p/xq4VJWGCfN
#601 [16:30] * devin4 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#602 [16:30] <CapFan67> Viktor, If you don't have access to your email, and don't know your security questions, you'll need to conatct Mojang Customer Support.
#603 [16:30] <CapFan67> ??> Viktor account/send-email
#604 [16:30] <Absol> Viktor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#605 [16:30] <Absol> Viktor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#606 [16:30] <CapFan67> ??> Viktor account/trans-id
#607 [16:30] <hugorocha> eu copiei o nick no dxdiag p/xq4VJWGCfN
#608 [16:30] <Absol> Viktor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#609 [16:30] <devin4> why wont my game load . I can get past the main menu but it keeps freexing and not responding
#610 [16:31] * Viktor [webchat@31-208-242-223.cust.bredband2.com] has quit. (Client Quit)
#611 [16:31] <hugorocha> helppppp
#612 [16:31] <devin4> yes please hhelp
#613 [16:31] <hugorocha> atualizar pixels
#614 [16:32] <devin4> anybody
#615 [16:32] <devin4> dad??
#616 [16:32] <CapFan67> hugorocha, Your computer is far below the minimum requirements for Minecraft.
#617 [16:32] <devin4> senpai
#618 [16:32] <CapFan67> devin4, Do you receive an error, or does the game just not respond?
#619 [16:32] <devin4> onichan
#620 [16:33] <devin4> doesnt respond. I give it like a minute and go to click the screen and it says its not responding and I waited for ten minutes and nothing
#621 [16:33] <CapFan67> devin4, That's sometimes caused by incompatible software. Let's run a report and see what's running:
#622 [16:33] <CapFan67> ??> devin4 tools/hjt
#623 [16:33] <Absol> devin4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [16:33] <Absol> devin4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [16:34] <devin4> i will, thank you a million
#626 [16:34] <hugorocha> I always played, but I formatted the computer, and now it does not work.
#627 [16:35] <CapFan67> hugorocha, With heroic effort, you might get minecraft working on that older computer, but it's not something we can support here.
#628 [16:36] <hugorocha> tanks
#629 [16:37] * hugorocha [webchat@bfbf3069.virtua.com.br] has quit. (Quit: webchat.esper.net)
#630 [16:37] <devin4> absol where do i find the link
#631 [16:38] <CapFan67> devin4, After you paste to the content field, and fill in the Poster field with anything, click the "paste!" button at the bottom. That will take you to a new page. Give us the link.
#632 [16:39] <devin4> https://paste.ubuntu.com/p/BpfnNzZdqc/
#633 [16:39] <devin4> there
#634 [16:40] <CapFan67> devin4, You have malware known to cause the freezing issue (PremierOpinion). In addition, you have ByteFence known to prevent the game from downloading files. I'll link both removal instructions:
#635 [16:40] <CapFan67> ??> devin4 av/adwcleaner
#636 [16:40] <Absol> devin4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#637 [16:40] <Absol> devin4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#638 [16:40] <CapFan67> ??> devin4 av/bytefence
#639 [16:40] <Absol> devin4: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#640 [16:41] <CapFan67> devin4, Make sure you remove both applications, then return here for the next step.
#641 [16:42] <devin4> i will. ill be right back with the same username
#642 [16:46] <Reaper> can someone please help with this issue? or has anyone else had the same issue? im trying to download my realm map so I have a copy of it and it keeps saying failed download, I have tried numerous things to fix this issue and still is not working
#643 [16:46] <CapFan67> Reaper, Not an issue I've had any experience with. Hopefully someone will be along to help you soon.
#644 [16:48] * devin4 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#645 [16:49] <devin4> hello absol i have returned I did the malwarebyte thing first but lost the link to the second one. is there any way i can get it again
#646 [16:49] * JPedro1114 [webchat@c951a7fd.virtua.com.br] has joined #minecrafthelp
#647 [16:49] <JPedro1114> ola
#648 [16:49] <JPedro1114> help brazilian no languague
#649 [16:50] <CapFan67> devin4, Here you go:
#650 [16:50] <CapFan67> ??> devin4 av/bytefence
#651 [16:50] <Absol> devin4: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#652 [16:50] <JPedro1114> account hacked
#653 [16:50] <devin4> thank you
#654 [16:50] <CapFan67> ??> JPedro1114 account/hacked
#655 [16:50] <Absol> JPedro1114: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#656 [16:50] <Absol> JPedro1114: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#657 [16:50] <JPedro1114> devin4
#658 [16:51] <JPedro1114> Hello Mojang, I had agreed a deal if he passes the game account.
#659 [16:51] <JPedro1114> I would pass two Premium Gift Cards
#660 [16:52] <JPedro1114> In that he step, in that that he step no
#661 [16:52] <JPedro1114> I checked account and I passed
#662 [16:52] <JPedro1114> the 2 gift and he took the two gift and lost full access. Since the
#663 [16:53] <JPedro1114> I checked account and I passed the 2 gift and he took the two gift and lost full access.
#664 [16:53] <JPedro1114> Since the two gifts are registered in my email. Off my account, I'm waiting for full account access. Have I already aguardo briefly??
#665 [16:53] <devin4> i must have already uninstalled it. i cant find it
#666 [16:54] <CapFan67> devin4, Well, if you have trouble downloading in the future, ByteFence is the culprit.
#667 [16:54] <CapFan67> devin4, You should be able to test now.
#668 [16:55] <devin4> okay I will try again. thank you so much yall are the goat have a good rest of your day
#669 [16:55] <CapFan67> JPedro1114, We are not Mojang. We are volunteers who work on client crash issues. You will need to contact Mojang:
#670 [16:55] <CapFan67> ??> JPedro1114 account/send-emai
#671 [16:55] * devin4 [webchat@c-98-223-73-219.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#672 [16:55] <CapFan67> ??> JPedro1114 account/send-email
#673 [16:55] <Absol> JPedro1114: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#674 [16:55] <Absol> JPedro1114: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#675 [16:56] <JPedro1114> Absol tank you bay bay
#676 [16:56] <JPedro1114> is brazilian used google tradutor
#677 [16:59] <xXSarkohXx> Hey, my account was hacked & I forgot my security questions, someone can help me further.
#678 [17:00] <CapFan67> xXSarkohXx, If your account is migrated, and you have control of the email, you can reset your password.
#679 [17:01] <CapFan67> ??> xXSarkohXx account/reset-password
#680 [17:01] <Absol> xXSarkohXx: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#681 [17:01] <Absol> xXSarkohXx: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#682 [17:03] * Hephzibah [webchat@c-107-2-73-147.hsd1.mn.comcast.net] has joined #minecrafthelp
#683 [17:04] <xXSarkohXx> I reset my password but I forgot my security questions & so I can not get any further, can I also reset or change them somehow?
#684 [17:04] <Hephzibah> I set up a minecraft account before it migrated to Majong. Is there a way to recover my username and reset my password?
#685 [17:04] <Hephzibah> As I do not remember it. It was several years ago
#686 [17:05] <Hephzibah> If not, then my second question is that I cannot get the demo to work, so that I can play in the mean time
#687 [17:05] <CapFan67> xXSarkohXx, Using the link above, it should not require your security questions. If so, you'll need to contact Mojang.
#688 [17:06] <CapFan67> Hephzibah, If you know the email address that you migrated to, you can use that email to reset your password and regain control over your account. If not, you'll need to contact Mojang.
#689 [17:08] <Hephzibah> okay, do I do that on Mojang website or on the launcher?
#690 [17:08] <CapFan67> ??> Hephzibah account/send-email
#691 [17:08] <Absol> Hephzibah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#692 [17:08] <Absol> Hephzibah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#693 [17:09] <Hephzibah> ok thnks
#694 [17:10] <Reaper> can someone please help with this issue? or has anyone else had the same issue? im trying to download my realm map so I have a copy of it and it keeps saying failed download, I have tried numerous things to fix this issue and still is not working
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#703 [18:31] <Santana_srb> i want to reactivate my account
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#709 [18:50] <NotJesusss> Hey I can't make an account. It says due to something process not valid
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#711 [19:12] * matt4 [webchat@S010600fc8dd9ad23.su.shawcable.net] has joined #minecrafthelp
#712 [19:14] <matt4> I cant remember my email to reset my password what do I do?
#713 [19:15] <CapFan67> matt4, Do you not remember which of your email accounts you used, or do you no longer have access to your account?
#714 [19:15] <matt4> I cant remember the email account I used
#715 [19:16] <CapFan67> matt4, Mojang suggests sending a password request to each of your email accounts. The one that receives the reset email has your account attached.
#716 [19:16] <matt4> I did that never got a email
#717 [19:16] <matt4> I had a account like in 2013
#718 [19:17] <CapFan67> matt4, In that case, you'll need to contact Mojang Customer Support:
#719 [19:17] <CapFan67> ??> matt4 account/send-email
#720 [19:17] <Absol> matt4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#721 [19:17] <Absol> matt4: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#722 [19:17] <CapFan67> ??> matt4 account/trans-id
#723 [19:17] <Absol> matt4: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#728 [19:31] <Loser> hi
#729 [19:31] <CapFan67> Hi
#730 [19:32] <Loser> is anybody could help me
#731 [19:32] <CapFan67> Loser, That depends on what you need help with.
#732 [19:32] <Daddy1013> just got the game installed but keeps crashing
#733 [19:33] <CapFan67> Daddy1013, Do you see an error description or code, or does the game just stop responding?
#734 [19:33] <Daddy1013> does not responding
#735 [19:33] <CapFan67> Daddy1013, That's sometimes caused by incompatible software. Let's see if anything running could be causing this:
#736 [19:34] <CapFan67> ??> Daddy1013 tools/hjt
#737 [19:34] <Absol> Daddy1013: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#738 [19:34] <Absol> Daddy1013: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#739 [19:37] <Loser> oh.. my problem is i can't verify my email...
#740 [19:38] <Loser> i already registered my java edition
#741 [19:38] <Loser> but my verify code is sill not coming...
#742 [19:38] <CapFan67> Loser, When you say you can't verify your email, do you mean you're not receiving system emails from Mojang?
#743 [19:39] <Loser> yes
#744 [19:39] <CapFan67> Loser, This happened during account creation? So you haven't purchased yet?
#745 [19:41] <Loser> no i have a code
#746 [19:42] <Loser> so i registered it before the account verify
#747 [19:43] <CapFan67> Loser, I would recommend creating an email account with a different provider. After it's verified, then attach your code. If you've already somehow attached your code to the email that won't verify, you'll need to contact Mojang Customer Support.
#748 [19:43] <CapFan67> ??> Loser account/send-email
#749 [19:43] <Absol> Loser: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#750 [19:43] <Absol> Loser: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#751 [19:43] <CapFan67> ??> Loser account/trans-id
#752 [19:43] <Absol> Loser: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#753 [19:44] <Loser> ah.. language is the problem..
#754 [19:44] <Loser> anyway... thx guys
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#760 [20:52] * shifty812 [webchat@cpe-70-94-239-93.sw.res.rr.com] has joined #minecrafthelp
#761 [20:54] <shifty812> just bought and downloaded minecraft with many issues. tried to open the forge game and nothing happened or it said not responding and when i try to play the newest version it says unable to save download
#762 [20:55] * spenciliquist [webchat@c-73-247-54-169.hsd1.in.comcast.net] has joined #minecrafthelp
#763 [20:55] <spenciliquist> Hello, I'm getting an "Unable to Create Directory" error when trying to launch Minecraft from the launcher.
#764 [20:57] <spenciliquist> My main question is, where should the Minecraft Game file be? It's currently in C:/ProgramData/Microsoft/Windows/StartMenu/Programs/Minecraft for some reason.
#765 [20:58] <spenciliquist> But the Launcher is in Program Files (x86) / Minecraft folder.
#766 [20:58] <spenciliquist> Is that where the game should be as well?
#767 [21:07] <spenciliquist> Nevermind, Game Directory was incorrect in Launcher.
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#769 [21:07] <spenciliquist> Thanks for your help, you guys are great!
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#771 [21:20] * jdf24 [webchat@c-68-41-55-0.hsd1.mi.comcast.net] has joined #minecrafthelp
#772 [21:20] <jdf24> how do I reset my email with only knowing my username
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#776 [21:49] <Haru> Hi, I'm unable to logon to multiplayer servers on my minecraft, I receive error java.lang.illegalstateexception: failed to create a child event loop. All googleable solutions have failed me
#777 [21:51] <CapFan67> Hi Haru. That's sometimes caused by security software. Let's take a look at what's installed:
#778 [21:51] <CapFan67> ??> Haru tools/hjt
#779 [21:51] <Absol> Haru: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#780 [21:51] <Absol> Haru: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#781 [21:54] <Haru> I do have avast antivirus, but it is the paid version, and just hours ago today my game was working fine. I cannot uninstall my antivirus, but I have disabled it.
#782 [21:55] <CapFan67> Haru, Avast should be fine.
#783 [21:56] <CapFan67> Haru, incompatible software is the most common cause. Thus why I start there. If, for some reason you don't want to run the report, we can come back to this step.
#784 [21:56] <CapFan67> Haru, Another cause is network setup. It can be solved by adding the following to your JVM argumetns: -Djava.net.preferIPv4Stack=true
#785 [21:56] <CapFan67> Haru, Don't forget the leading dash following a space behind your current arguments.
#786 [21:58] <Haru> I am attempting to run the report, it is giving an error with the hosts file
#787 [21:58] <CapFan67> Haru, That can happen if you don't run hjt as administrator
#788 [22:01] <Haru> https://paste.ubuntu.com/p/BWj44W5WPc/
#789 [22:01] * Suppressed [webchat@c-73-157-151-104.hsd1.wa.comcast.net] has joined #minecrafthelp
#790 [22:02] <CapFan67> Haru, The only suspect software is Discord, who's overlay causes crashes. Not the issue you're having.
#791 [22:02] <Suppressed> Minecraft is freezing on the 'mojang' screen when launching. ive uninstalled and reinstalled several time to no avail
#792 [22:02] <CapFan67> Haru, That moves us to the possible network issue. Add the JVM argument to your profile.
#793 [22:03] <CapFan67> Suppressed, That's occasionally caused by incompatible software. Let's see if you have any known to cause the game to freeze:
#794 [22:03] <CapFan67> ??> Suppressed tools/hjt
#795 [22:03] <Absol> Suppressed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#796 [22:03] <Absol> Suppressed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#797 [22:06] <Suppressed> https://paste.ubuntu.com/p/YXnrJVVSNn/
#798 [22:07] <CapFan67> Suppressed, You have malware known to cause freezing (PremierOpinion). I'll link removal instructions. You also have Discord installed. Make sure to disable the overlay.
#799 [22:07] <CapFan67> ??> Suppressed av/adwcleaner
#800 [22:07] <Absol> Suppressed: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#801 [22:07] <Absol> Suppressed: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#802 [22:10] <Haru> Adding that jvm argument fixed it thank you!
#803 [22:11] <CapFan67> Haru, Great to hear!
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#806 [22:16] <Suppressed> minecraft has been freezing on the 'mojang' screen while launching and i had j ust cleared my PC of malware and restarted as instructed. I was instructed to also come back here when finished
#807 [22:16] <CapFan67> Suppressed, If the ADWCleaner has finished, test minecraft again.
#808 [22:20] <Suppressed> Minecraft is currently still not launching and is stuck on the Mojang screen
#809 [22:20] <Suppressed> oh nevermind!
#810 [22:20] <CapFan67> Give it a minute or so..
#811 [22:20] <Suppressed> it just took a minute
#812 [22:20] <Suppressed> yes
#813 [22:20] <Suppressed> thank you!
#814 [22:20] <CapFan67> Suppressed, Glad to hear it's working!
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#816 [22:42] * EduardoR [webchat@108-214-191-88.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#817 [22:42] <EduardoR> Can anyone help me?
#818 [22:42] <CapFan67> EduardoR, That depends on what you need help with.
#819 [22:43] <EduardoR> Minecraft can not open with out it crashin
#820 [22:43] <CapFan67> EduardoR, Do you get an error, or does the game just freeze?
#821 [22:43] <EduardoR> I get an error
#822 [22:43] <CapFan67> EduardoR, (or "not responding")?
#823 [22:43] <EduardoR> Not responding
#824 [22:44] <EduardoR> It says Java (TM) PLatform SE binary is not responding
#825 [22:44] <CapFan67> EduardoR, "not responding" is sometimes caused by incompatible software. Let's look at what's running:
#826 [22:44] <CapFan67> ??> EduardoR tools/hjt
#827 [22:44] <Absol> EduardoR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#828 [22:44] <Absol> EduardoR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#829 [22:46] <EduardoR> It does not happen all the time on launch
#830 [22:46] <EduardoR> When i do make it past I end up crashing after 10 minutes or so
#831 [22:50] <EduardoR> I had no problem running minecraft a few days ago
#832 [22:51] <CapFan67> mhmm
#833 [22:52] <EduardoR> i started to have problems after i downloaded a resource pack
#834 [22:53] <EduardoR> But after I got the issues i deleted everything that had to do with it
#835 [22:53] <CapFan67> EduardoR, Should I assume you're not going to produce the report to review?
#836 [22:54] <EduardoR> Are you talking about the scan?
#837 [22:54] <CapFan67> EduardoR, Yes.
#838 [22:54] <CapFan67> EduardoR, Though, it's not a scan. It's a report of running software on your system, which is the most common cause of "not responding" clients.
#839 [22:56] <EduardoR> Here it is
#840 [22:56] <EduardoR> https://paste.ubuntu.com/p/BD4CdxJ9qh/
#841 [22:57] <CapFan67> EduardoR, You have malware on your system known to cause the client to freeze (PremierOpinion). I'll link the removal instructions. In addition, you have Discord. Make sure the overlay is disabled which also causes crashes.
#842 [22:58] <CapFan67> ??> EduardoR av/adwcleaner
#843 [22:58] <Absol> EduardoR: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#844 [22:58] <Absol> EduardoR: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#845 [22:59] <EduardoR> How would discord cause crashes
#846 [22:59] <EduardoR> When I went to look for solutions i saw that discord could be a problem
#847 [22:59] <CapFan67> EduardoR, The Discord overlay (disabled in settings) messes with the Minecraft client, trying to push it's graphics into the client.
#848 [23:03] * EduardoR [webchat@108-214-191-88.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#849 [23:03] <EduardoR> Okay I restarted
#850 [23:04] <CapFan67> EduardoR, If ADWCleaner has completed, try running the game again.
#851 [23:05] <EduardoR> It launched
#852 [23:05] <EduardoR> But got not responding for a little
#853 [23:05] <CapFan67> EduardoR, Good news. Run it for a while. If you do have a crash, you may have a different problem also. Come back and we can tackle that if it happens.
#854 [23:05] <EduardoR> Thank you
#855 [23:08] * Yunk [webchat@cpe-70-92-134-160.wi.res.rr.com] has joined #minecrafthelp
#856 [23:08] <Yunk> Hey, im getting a Unable to save download. charge3.ogg error while launching and I don't have bytefence installed
#857 [23:09] <CapFan67> Yunk, when you get the error, there should be a "more details" dialog. Can you copy that output and paste to http://paste.ubuntu.com/
#858 [23:09] <Yunk> ok one sec
#859 [23:10] <Yunk> https://paste.ubuntu.com/p/xdwjHV5Xbh/
#860 [23:11] <CapFan67> Yunk, "The file or directory is corrupted and unreadable" - You have an issue with a corrupt file or folder. Exit the launcher completely, then delete your .minecraft/assets folder. See if you have an error trying to delete it.
#861 [23:11] <Yunk> ah okay thanks
#862 [23:12] <Yunk> Well this isn't really minecraft support anymore but i get a error when trying to delete it http://prntscr.com/mccqs5
#863 [23:13] <Yunk> nm, off to safemode i go
#864 [23:13] <CapFan67> Yunk, Are you able to rename the folder, for example to assets.old?
#865 [23:13] <Yunk> il ltry that
#866 [23:13] <Yunk> yupp
#867 [23:13] <CapFan67> Yunk, Good! Now try to launch the vanilla client again.
#868 [23:13] <Yunk> thats smart asf man
#869 [23:15] <CapFan67> Yunk, give it a minute or two to launch, as it has to download all the assets again.
#870 [23:15] <Yunk> yupp
#871 [23:16] <Yunk> thanks that worked <3
#872 [23:16] <Yunk> really appreciate the help
#873 [23:16] <CapFan67> Yunk, As a note, if this works, it doesn't solve the underlying issue of file system corruption. You'll still likely want to run a simple chkdisk /f or something more comprehensive
#874 [23:17] <CapFan67> Yunk, But at least it solves the Minecraft issue.
#875 [23:18] <Yunk> Okay thanks for the heads up
#876 [23:18] <CapFan67> Yunk, Best of luck!
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#878 [23:47] <EduardoR> I have a follow up question
#879 [23:47] <CapFan67> Sure.
#880 [23:48] * eb1 [webchat@cpe-107-9-15-81.cinci.res.rr.com] has joined #minecrafthelp
#881 [23:48] <EduardoR> How sure can i be that the malware is gone and nothing was compromised
#882 [23:49] <CapFan67> EduardoR, PremierOpinion is "bundleware". You installed it, by not unchecking it when you installed something else. It didn't get there on its own. In the future, be very careful installing software, and watch out for "optional" software installed at the same time.
#883 [23:50] <eb1> when i try to download it says unable to save download
#884 [23:50] <CapFan67> eb1, when you get the error, there should be a "more details" dialog. Can you copy that output and paste to http://paste.ubuntu.com/
#885 [23:51] <eb1> i did it
#886 [23:51] <CapFan67> eb1, fill in the Poster filed and click "Paste!". Give us the resulting URL.
#887 [23:52] <EduardoR> What is bundleware and what does it do?
#888 [23:52] <eb1> i did it now what
#889 [23:53] <CapFan67> EduardoR, "Bundleware" is just a term that means it's distributed by partnering with other software companies and tagging along with their installer.
#890 [23:53] <CapFan67> eb1, Paste the resulting URL here.
#891 [23:54] <EduardoR> So then there is nothing bad about it. I don't have to worried about personal information being leaked
#892 [23:54] * lach [webchat@ppp121-44-126-124.bras1.syd7.internode.on.net] has joined #minecrafthelp
#893 [23:54] <CapFan67> EduardoR, No. It's fine.
#894 [23:55] <EduardoR> So its just junk
#895 [23:55] <CapFan67> EduardoR, That's a very good description. Yes.
#896 [23:55] <lach> can anyone help. I have an old account that has apparently already been migrated. I know the username but I no longer have access to the email associated with my account and I can't remember the password.
#897 [23:56] <CapFan67> ??> lach account/send-email
#898 [23:56] <Absol> lach: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#899 [23:56] <Absol> lach: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#900 [23:56] <CapFan67> ??> lach account/trans-id
#901 [23:56] <Absol> lach: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#902 [23:56] <lach> I don't remember the transaction ID. I've messaged mojang twice and have no reply. I just want to get into my worlds again.
#903 [23:57] <lach> I can't access the email that was attached to my original account
#904 [23:57] <CapFan67> lach, You'll have to explain that to Mojang when you request support.
#905 [23:58] <lach> I have no idea how it was paid for, my parents paid for it years ago
#906 [23:58] <CapFan67> lach, That could be a problem. Mojang will need to verify ownership. You'll likely need to recruit your parents assistance.
#907 [23:59] <lach> they just said it was likely when they were with another bank so they wouldn't have statements for the credit card with that bank going back so many years. My username has never changed. It's not fair that we paid for a game and now cannot access it
#908 [23:59] <eb1> URL: https://resources.download.minecraft.net/59/59b72a547ac80457463715a7cc24b03197653f60