#1 [00:01] <CapFan67> lach, I can't judge fairness. Mojang has a duty to verify ownership to prevent just anyone and everyone from claiming accounts belong to them. They have a structure. All I can do is point you in the right direction.
#2 [00:02] <CapFan67> eb1, I'd still very much like to view the "more details" from the download error you're receiving, if you can manage to get them.
#3 [00:02] <lach> so what can i do?
#4 [00:03] <lach> because my old email address was when we were with a different internet provider
#5 [00:03] <lach> I can't access it anymore
#6 [00:03] <CapFan67> lach, Your degrees of freedom are entirely in Mojang's hands. It'll a start with your requesting support.
#7 [00:04] <eb1> this one Error details: Attempting to move successful download to C:/Users\Alex_\AppData\Roaming\.minecraft\assets\objects\59/59b72a547ac80457463715a7cc24b03197653f60
#8 [00:04] <eb1> The process cannot access the file because it is being used by another process
#9 [00:05] <CapFan67> eb1, That error sometimes happens when incompatible security software is running. Let's start by looking at what is running on your system:
#10 [00:05] <CapFan67> ??> eb1 tools/hjt
#11 [00:05] <Absol> eb1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#12 [00:05] <Absol> eb1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#13 [00:05] * EduardoR [webchat@108-214-191-88.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#14 [00:06] <lach> this sucks. Minecraft used to be good before it was sold
#15 [00:06] * lach [webchat@ppp121-44-126-124.bras1.syd7.internode.on.net] has quit. (Quit: webchat.esper.net)
#16 [00:07] <CapFan67> Unwilling to accept the consequences of being irresponsible with their credentials. Hard times are ahead for lach. =(
#17 [00:42] * Stephenf [webchat@S0106602ad08eec5a.cg.shawcable.net] has joined #minecrafthelp
#18 [00:43] <Stephenf> I can't access my email for my account and I've forgotten my password
#19 [00:43] <Stephenf> Pls help
#20 [00:44] <CapFan67> Stephenf, if you've forgotten both your email and your password, you'll need to contact Mojang Customer Support:
#21 [00:44] <CapFan67> ??> Stephenf account/send-email
#22 [00:44] <Absol> Stephenf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [00:44] <Absol> Stephenf: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#24 [00:44] <CapFan67> ??> Stephenf account/trans-id
#25 [00:44] <Absol> Stephenf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#26 [00:45] <Stephenf> Okay thank you I'll try those!
#27 [01:21] * anthony [webchat@124-169-150-84.dyn.iinet.net.au] has joined #minecrafthelp
#28 [01:22] <anthony> made a purchase on itunes app store and did not receive the item
#29 [01:28] * thelounge32 [webchat@65.99.42.190] has joined #minecrafthelp
#30 [01:28] * Espercorn kicked thelounge32 from #minecrafthelp (Reason: helounge32 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#33 [02:34] * MrJamiro [webchat@customer-189-216-93-220.cablevision.net.mx] has joined #minecrafthelp
#34 [02:36] <MrJamiro> hi i just have a problem that is with the f3 keys, im trying to show the hitboxes i have been playing for years in my pc but right now im on a trip and playing on a laptop , java is up to date and i tried to use the f3+B key command to show the hitboxes but it dosnt work , is my keyborad setting wrong or is it something else?
#35 [02:37] * KurDunkaTuk [webchat@190-171-42-72.gci.net] has joined #minecrafthelp
#36 [02:39] <KurDunkaTuk> I just bought minecraft off of amazon and put the code in and made an account and tried to sign in and it wont let me log in, can you help me please
#37 [02:56] * MrJamiro [webchat@customer-189-216-93-220.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#38 [03:08] <KurDunkaTuk> I just bought minecraft off of amazon and put the code in and made an account and tried to sign in and it wont let me log in, can you help me please
#39 [03:22] <KurDunkaTuk> somone please help
#40 [03:40] * papi [webchat@182-239-210-112.ip.adam.com.au] has joined #minecrafthelp
#41 [03:40] <papi> hello
#42 [03:44] * jim [webchat@cpc111131-wiga14-2-0-cust362.18-3.cable.virginm.net] has joined #minecrafthelp
#43 [03:45] <jim> im not letting log in
#44 [03:46] <jim> hi
#45 [03:46] * papi [webchat@182-239-210-112.ip.adam.com.au] has quit. (Quit: webchat.esper.net)
#46 [03:46] <jim> its not letting me log in
#47 [03:47] * jim [webchat@cpc111131-wiga14-2-0-cust362.18-3.cable.virginm.net] has quit. (Client Quit)
#48 [04:18] * Santana_srb [webchat@ip-95-223-86-44.hsi16.unitymediagroup.de] has joined #minecrafthelp
#49 [04:19] <Santana_srb> hi, i want to reactivate my account
#50 [04:35] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#51 [04:47] * Eclipse [webchat@host-76-11-197-59.newwavecomm.net] has joined #minecrafthelp
#52 [04:47] <Eclipse> Cant log in
#53 [04:48] * Eclipse is now known as Guest17988
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#57 [05:17] * CLGNTURK [webchat@94.54.228.231] has joined #minecrafthelp
#58 [05:17] <CLGNTURK> Hi I need a help for my Minecraft Account
#59 [05:18] * CLGNTURK [webchat@94.54.228.231] has quit. (Client Quit)
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#63 [06:08] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#64 [06:46] * bob [webchat@cpc85958-sotn17-2-0-cust100.15-1.cable.virginm.net] has joined #minecrafthelp
#65 [06:47] <bob> Hi I have a problem where I cannot remember my old email address for my minecraft account and may no longer have access to the email address
#66 [06:47] <bob> Any help would be much appreciated thank you
#67 [06:54] <Andrio> ??> bob account/send-email
#68 [06:54] <Absol> bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#69 [06:54] <Absol> bob: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#70 [06:59] * Epic3245 [webchat@p4FD4A3D5.dip0.t-ipconnect.de] has joined #minecrafthelp
#71 [06:59] <Epic3245> hi
#72 [07:00] <Epic3245> I can't log into mojang account
#73 [07:00] <Epic3245> It asks me some questions I have forgot
#74 [07:00] <Epic3245> and I can't access my email.
#75 [07:01] <tyteen4a03> ??> Epic3245 account/send-email
#76 [07:01] <Absol> Epic3245: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#77 [07:01] <Absol> Epic3245: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#78 [07:01] <Epic3245> Well yeah, that's the porblem.
#79 [07:01] <Epic3245> I have lost my transaction id because it was on my last e-mail.
#80 [07:01] <tyteen4a03> Epic3245: when, and how, did you purchase Minecraft?
#81 [07:02] <Epic3245> about around 2 years ago or so.
#82 [07:03] <tyteen4a03> Epic3245: how did you pay for it?
#83 [07:03] <Epic3245> gift card
#84 [07:04] <tyteen4a03> Epic3245: did you purchase the gift card yourself?
#85 [07:04] <Epic3245> Yes.
#86 [07:04] <tyteen4a03> Epic3245: how did you purchase the gift card?
#87 [07:04] <Epic3245> In a store?
#88 [07:04] <tyteen4a03> Epic3245: and you no longer have the physical gift card with you?
#89 [07:04] <Epic3245> No.
#90 [07:05] <bob> I also don't have my transaction ID because that was most likely on the email that I no longer have a ccess to
#91 [07:05] <tyteen4a03> Epic3245: email Mojang anyway with as much information as you can give them
#92 [07:05] <tyteen4a03> bob: when, and how, did you purchas Minecraft?
#93 [07:05] <Epic3245> Okay.
#94 [07:05] * Epic3245 [webchat@p4FD4A3D5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#95 [07:08] <bob> between 2010 and 2012, must have been using an old credit card
#96 [07:10] * Revan97v [webchat@p5796E314.dip0.t-ipconnect.de] has joined #minecrafthelp
#97 [07:10] * Bekocan [webchat@78.164.237.12.dynamic.ttnet.com.tr] has joined #minecrafthelp
#98 [07:11] <Revan97v> Hey Guys, I have a little problem I didnt played in a long time, so I wanted to log in, but apperently my Password is wrong. I think I have a Mojang account, but cant remember it too. I forgot my email which I used to create my Minecraft account what could I do?
#99 [07:12] <Bekocan> Hello
#100 [07:13] * Bekocan [webchat@78.164.237.12.dynamic.ttnet.com.tr] has quit. (Client Quit)
#101 [07:14] <Revan97v> hello?
#102 [07:16] <tyteen4a03> ??> bob account/trans-id/dibs
#103 [07:16] <Absol> bob: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#104 [07:16] <Absol> bob: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#105 [07:17] <tyteen4a03> ??> Revan97v account/reset-email
#106 [07:17] <Absol> Revan97v: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#107 [07:17] <tyteen4a03> ??> Revan97v account/reset-password
#108 [07:17] <Absol> Revan97v: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#109 [07:17] <Absol> Revan97v: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#110 [07:17] <tyteen4a03> Revan97v: ^
#111 [07:17] <tyteen4a03> Revan97v: try all your emails there
#112 [07:19] * Revan97v [webchat@p5796E314.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#113 [07:27] * Kwetter [webchat@082-170-158-163.dynamic.caiway.nl] has joined #minecrafthelp
#114 [07:28] <Kwetter> If Minecraft is loading world, I always get kicked out. I cannot play
#115 [07:30] <Kwetter> Can somebody help me with that? It's a shame I paid but not able to play
#116 [07:32] * Kwetter [webchat@082-170-158-163.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#117 [07:46] * FurkanSN [webchat@95.10.5.236.dynamic.ttnet.com.tr] has joined #minecrafthelp
#118 [07:46] <FurkanSN> hello
#119 [07:52] <FurkanSN> I think my minecraft account is deleted.I changed my skin and password many times. Now i can't get e-mail from Mojang. Please help
#120 [07:54] <Andrio> ??> FurkanSN login/throttle
#121 [07:54] <Absol> FurkanSN: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#122 [07:54] <Absol> FurkanSN: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#123 [07:55] <FurkanSN> It happened in 18.07.2018
#124 [07:58] <Andrio> FurkanSN, did you check your spam folder?
#125 [07:58] <FurkanSN> Yes
#126 [08:01] <Andrio> ??> FurkanSN account/send-email
#127 [08:01] <Absol> FurkanSN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#128 [08:01] <Absol> FurkanSN: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#129 [08:02] <FurkanSN> I sended 15 mins ago but i losted my Transaction ID.
#130 [08:02] <FurkanSN> What can i do?
#131 [08:03] <Andrio> ??> FurkanSN account/trans-id
#132 [08:03] <Absol> FurkanSN: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#133 [08:07] <FurkanSN> I bought in 2016. I just know the name of cardholder and the date of purchase
#134 [08:11] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#135 [08:23] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#136 [08:26] * locura12 [webchat@190.239.191.28] has joined #minecrafthelp
#137 [08:26] <locura12> https://paste.ubuntu.com/p/7NmGFCj2xv/
#138 [08:26] * locura12 [webchat@190.239.191.28] has quit. (Client Quit)
#139 [08:44] * Strikergamer003 [webchat@x4d083041.dyn.telefonica.de] has joined #minecrafthelp
#140 [08:45] <Strikergamer003> Hey, I'm unable to log in.
#141 [08:47] * Strikergamer003 [webchat@x4d083041.dyn.telefonica.de] has quit. (Client Quit)
#142 [09:26] * FurkanSN [webchat@95.10.5.236.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#143 [09:27] * icoo [webchat@178-169-209-31.haskovo.ddns.bulsat.com] has joined #minecrafthelp
#144 [09:27] <icoo> zashto ne varvi weeeee
#145 [09:29] * icoo [webchat@178-169-209-31.haskovo.ddns.bulsat.com] has quit. (Client Quit)
#146 [09:52] * Ailien [webchat@89-76-244-167.dynamic.chello.pl] has joined #minecrafthelp
#147 [09:52] <Ailien> hello, i am getting the “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” error whenever i try to join any server. What might be the cause? I've tried to disable firewall with no success
#148 [09:57] * MantraFDP [webchat@dynamic-186-28-77-221.dynamic.etb.net.co] has joined #minecrafthelp
#149 [09:59] <MantraFDP> buenas instalo el juego y no me deja jugar openGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#150 [09:59] <CapFan67> ??> MantraFDP win/dxdiag
#151 [09:59] <Absol> MantraFDP: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#152 [10:01] <MantraFDP> https://paste.ubuntu.com/p/NT9cPvKcTr/
#153 [10:02] <CapFan67> MantraFDP, Your computer is far below the minimum requirements for Minecraft. Although with heroic effort you might get older versions of Minecraft working, it's not something we can support here. I'm very sorry.
#154 [10:03] <MantraFDP> thank you very much even though I used to play minecraft in this version on this same pc
#155 [10:04] <Ailien> hey, just in case, i've never really used an IRC. was my previous message sent?
#156 [10:05] <CapFan67> Ailien, Your message did make it. I have only a few mintues before I go, and couldn't walk you through your issue. Network issues tend to take time. Hopefully someone glances at the chat soon.
#157 [10:05] * MantraFDP [webchat@dynamic-186-28-77-221.dynamic.etb.net.co] has quit. (Quit: webchat.esper.net)
#158 [10:05] <Ailien> Thank you for your answer!
#159 [10:07] * qwwerty [webchat@c-0567e655.111-31-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#160 [10:08] <qwwerty> I can't start update 1.13.2
#161 [10:08] <CapFan67> qwwerty, Do you get an error number, or is the game simply "not responding"?
#162 [10:09] <qwwerty> "Unable to save download"!
#163 [10:09] <CapFan67> qwwerty, That's sometimes caused by incompatible software. Let's see what's running:
#164 [10:09] <CapFan67> ??> qwwerty tools/hjt
#165 [10:09] <Absol> qwwerty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [10:09] <Absol> qwwerty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [10:10] * Ailien [webchat@89-76-244-167.dynamic.chello.pl] has joined #minecrafthelp
#168 [10:10] <CapFan67> qwwerty, As a note, I have about 10 minutes before I have to go. We'll see if we can solve it in that time.
#169 [10:10] * qwwerty [webchat@c-0567e655.111-31-64736c10.bbcust.telenor.se] has quit. (Client Quit)
#170 [10:10] <CapFan67> ...or not. =/
#171 [10:11] * iRevol [webchat@41.250.115.253] has joined #minecrafthelp
#172 [10:12] <iRevol> Hi any Mojang Support Team member online right now
#173 [10:12] <CapFan67> iRevol, We are not Mojang here. We're volunteers who solve technical issues such as client crashes.
#174 [10:12] <iRevol> ok
#175 [10:14] <iRevol> my issue is i was changing my optifine cape design and nirmaly i login into minecraft like everytime but i can't i tried to reset my password and nothing come thru my email box i send to mojang an email and its been 1 week no one replied to me pls just tell me if they still reply to email form !
#176 [10:15] <Ailien> Just a quick question regarding my io.netty issue, what might be the issue here other than firewall? I've considered everything and dug through all the forums deep without any sort of solution other than disabling firewall, which has not helped. I'm feeling quite helpless right now :<
#177 [10:16] <CapFan67> iRevol, As the soap box moment, let me recommend that you *never* give your Mojang credentials to a 3rd party that's not Mojang. This can easily result in your loss of control of your account.
#178 [10:16] <CapFan67> iRevol, To solve this, you will need to contact Mojang Customer Support:
#179 [10:16] <CapFan67> ??> iRevol account/send-email
#180 [10:16] <Absol> iRevol: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#181 [10:16] <Absol> iRevol: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#182 [10:16] <CapFan67> ??> iRevol account/trans-id
#183 [10:16] <Absol> iRevol: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#184 [10:16] <CapFan67> iRevol, Also, 1 week isn't long enough. See the link above about reply times.
#185 [10:17] <iRevol> i bought this account on 2011 and i can't find the email that i bought with it
#186 [10:18] <CapFan67> iRevol, I purchased my account in 2011 also. Read the web page. You can use your email to recover your transaction ID from Skrill. I've tested it and it's very easy to do.
#187 [10:18] <iRevol> omg lease help me with it
#188 [10:18] <iRevol> how
#189 [10:18] <iRevol> please*
#190 [10:18] <CapFan67> iRevol, ...read.
#191 [10:18] <CapFan67> ??> iRevol account/trans-id
#192 [10:18] <Absol> iRevol: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#193 [10:20] <CapFan67> Ok, folks, Time to take my wife to breakfast. If you have further questions, hopefully someone else will glance at the channel. Take care.
#194 [10:20] * iRevol [webchat@41.250.115.253] has quit. (Quit: webchat.esper.net)
#195 [10:29] * Ole [webchat@077213210210.dynamic.telenor.dk] has joined #minecrafthelp
#196 [10:29] * danny [webchat@5ad59a86.bb.sky.com] has joined #minecrafthelp
#197 [10:29] <Ole> hey
#198 [10:30] <Ole> can any one help with the io.netty.channel.abstractchannel$annotatedconnectexception connection timed out problem?
#199 [10:33] <danny> Hi. I currently own minecraft pocket edition and a while back I bought the java edition (mac) so I could play multiplayer with my son. My first question is: am I able to play multiplayer between mac and android phone. So far I haven't found a way which leads me to my next question: I set up an account in a different name for the java version, but I
#200 [10:33] <danny> don't need it now. Can my son log into the java edition using his account from the android version? He has loads of packs on it that he would like to transfer over. Thanks
#201 [10:35] <danny> p.s when I try to log in on my mac using the account from my phone, it says I have to play the demo version. I have purchased it though. Thanks in advance
#202 [10:36] * Anvura [webchat@CPEf81d0f8422f3-CMf81d0f8422f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#203 [10:36] * Mudd [~w@2600:1700:31f0:8180:ad63:9aa9:93b4:52e2] has quit. (Quit: Bye)
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#205 [10:38] <Anvura> so i was trying to play minecraft, but i kept getting the error "Java.Lang.RuntimeException: No OpenGL context found in the current thread" here is the dxDiag link: https://paste.ubuntu.com/p/TrrsvgmHjd/
#206 [10:43] <Anvura> nevermind, deleting options.txt in .minecraft fixed it
#207 [10:43] * Anvura [webchat@CPEf81d0f8422f3-CMf81d0f8422f0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#208 [10:43] * iRevol [webchat@41.249.182.123] has joined #minecrafthelp
#209 [10:44] <iRevol> the problem is i have over 100$ spend on my account (ranks,keys....)
#210 [10:45] <iRevol> and i can't find my TID :(
#211 [10:49] <thgilfodrol> iRevol: mojang support might be able to offer alternate methods of verification, if you send them an email
#212 [11:02] <iRevol> oh cool
#213 [11:13] * Luiql [webchat@75-115-233-6.res.bhn.net] has joined #minecrafthelp
#214 [11:14] <Luiql> "exit code -805306369" how do I fix this? I tried adding ram but I don't know if I did it wrong or its just not working.
#215 [11:17] * Luiql [webchat@75-115-233-6.res.bhn.net] has quit. (Client Quit)
#216 [11:28] * eWulfix [webchat@a89-183-75-35.net-htp.de] has joined #minecrafthelp
#217 [11:29] <eWulfix> I have a Error Message and the programm can't find javaw.exe
#218 [11:30] * eWulfix [webchat@a89-183-75-35.net-htp.de] has quit. (Client Quit)
#219 [11:31] * Lucas [webchat@bd06eb67.virtua.com.br] has joined #minecrafthelp
#220 [11:31] <Lucas> Anybody can help me with this link? https://paste.ubuntu.com/p/2fKhbQqDvX/
#221 [11:32] <Lucas> My minecraft can´t run
#222 [11:32] <Lucas> Plz
#223 [11:35] <tyteen4a03> Lucas: your computer is too old for Minecraft
#224 [11:36] * Ole [webchat@077213210210.dynamic.telenor.dk] has quit. (Quit: webchat.esper.net)
#225 [11:44] * ImAmSad [webchat@50.121.103.84.rev.sfr.net] has joined #minecrafthelp
#226 [11:44] <ImAmSad> Hello !
#227 [11:46] <ImAmSad> I have a problem guys, i cant login with my account, i clicked on "you forgoet your password ?", I sent my mail, but I got any messages from Mojang... can you help me please ? :)
#228 [11:47] * Webchat_38877 [webchat@23.86-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#229 [11:47] * Espercorn kicked Webchat_38877 from #minecrafthelp (Reason: ebchat_38877 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#230 [11:56] * mygamertagis135 [webchat@host86-146-42-223.range86-146.btcentralplus.com] has joined #minecrafthelp
#231 [11:56] <mygamertagis135> my game keeps crashing
#232 [11:56] * james [webchat@customer-189-216-93-220.cablevision.net.mx] has joined #minecrafthelp
#233 [11:57] <mygamertagis135> every time I load the world it crashes
#234 [11:59] <james> hi srry to bother i just have one problem, normaly i play on a pc at home but right now im on a trip and playing on a laptop ,java is up to date and all the other f3 keys are working except for f3+b is something wrong with the game or is it the laptop keyboard settings?
#235 [12:01] * Lucas [webchat@bd06eb67.virtua.com.br] has quit. (Quit: webchat.esper.net)
#236 [12:01] * Dariopro1 [webchat@213.162.206.145] has joined #minecrafthelp
#237 [12:01] <Dariopro1> no funciona multijugador y no se las preguntas de seguridad
#238 [12:02] * mygamertagis135 [webchat@host86-146-42-223.range86-146.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#239 [12:02] <Dariopro1> java.connect.exception:no further information
#240 [12:03] <Dariopro1> ese es mi problema
#241 [12:03] <Dariopro1> alguien me ayuda
#242 [12:03] <Dariopro1> ????
#243 [12:04] * Dariopro1 [webchat@213.162.206.145] has quit. (Client Quit)
#244 [12:11] * ImAmSad [webchat@50.121.103.84.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#245 [12:21] * TurtleShock [webchat@75.97.253.130.res-cmts.leh.ptd.net] has joined #minecrafthelp
#246 [12:22] <TurtleShock> test.
#247 [12:23] <james> i know that theres few helpers but i was wondering ,usually how long does it take to wait ?
#248 [12:23] * TurtleShock slaps Afootpluto around a bit with a large trout
#248 [12:24] <TurtleShock> james is there a way i can help?
#249 [12:24] <james> my f3+b key isnt working
#250 [12:25] <TurtleShock> hmm try f3+0
#251 [12:25] <TurtleShock> see what happens.\
#252 [12:26] <james> nothing happens ,right now im playing on a laptop is that the problem?
#253 [12:27] <james> maybe the keyboard setting are worng or somthing but all the other f3keys work
#254 [12:30] <TurtleShock> hmm
#255 [12:30] <TurtleShock> idk thb
#256 [12:30] <TurtleShock> *tbh
#257 [12:31] <james> dont worry then ill keep waiting ty for your help
#258 [12:31] <TurtleShock> did you go on the mc discord?
#259 [12:31] <james> no idk theres one XD
#260 [12:40] * DelmiKline [webchat@213.174.10.17] has joined #minecrafthelp
#261 [12:40] <DelmiKline> Hi.
#262 [12:42] <DelmiKline> Я не можу ввійти у свій обліковий запис, по причині "не правильний логін чи пароль", я пробував надсилати запит на скидання паролю. Але мені не приходить лист.
#263 [12:42] <DelmiKline> I can not log in to my account because of the "wrong login or password" I tried to send a password reset request. But I do not come to the letter.
#264 [13:08] * Telmo [webchat@17.102.219.87.dynamic.jazztel.es] has joined #minecrafthelp
#265 [13:08] <Telmo> Hello
#266 [13:08] <Telmo> I get this error: java.lang.nullpointerexception group when i try to enter in a server, can someone help me?
#267 [13:10] * Telmo [webchat@17.102.219.87.dynamic.jazztel.es] has quit. (Client Quit)
#268 [13:16] <DelmiKline> Will you help me?
#269 [13:18] * james [webchat@customer-189-216-93-220.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#270 [13:31] * jojo92600 [webchat@lns-bzn-38-82-253-71-241.adsl.proxad.net] has joined #minecrafthelp
#271 [13:31] <jojo92600> Hi
#272 [13:32] <jojo92600> Anyone is there?
#273 [13:39] * danny [webchat@5ad59a86.bb.sky.com] has quit. (Quit: webchat.esper.net)
#274 [13:44] * pio [webchat@190-206-117-202.dyn.dsl.cantv.net] has joined #minecrafthelp
#275 [13:44] <pio> csaas
#276 [13:44] * pio [webchat@190-206-117-202.dyn.dsl.cantv.net] has quit. (Client Quit)
#277 [13:44] <jojo92600> Any admins?
#278 [14:04] * PlayMyrthe888 [webchat@5419A41B.cm-5-2c.dynamic.ziggo.nl] has joined #minecrafthelp
#279 [14:06] * Condor [webchat@host29-227-170-68.xipline.com] has joined #minecrafthelp
#280 [14:06] <Condor> Heello, I'd like help with my account
#281 [14:07] <PlayMyrthe888> I have a problem with downloading minecraft again. For some reason it's deleted from my computer, but I never deleted it. I found it back in my storage but when I try to run it it needs to unpack again etc. But when I do that I get an error what says that I need to install it again, what I can't do because my parents aren't home and I need still pe
#282 [14:07] <PlayMyrthe888> rmission from them for a few weeks.. Does someone knows another way to run it?
#283 [14:08] * cab [webchat@192.88.140.20] has joined #minecrafthelp
#284 [14:10] <cab> So im trying to reset my password and im not receiving the email to reset my password. I sent in a support ticket, and i got the email from mojang saying it was sent.
#285 [14:14] * Mocca [webchat@32.30.236.151.in-addr.arpa] has joined #minecrafthelp
#286 [14:18] * PlayMyrthe888 [webchat@5419A41B.cm-5-2c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#287 [14:18] <Mocca> hello, so I've been trying to login to minecraft/ my mojang account in the launcher but also on "minecraft.net" and "account.mojang.com". In the launcher I get "could not connect to server" and on minecraft.net i get "Oops! An error prevented..." and on mojang.com I get a 403 Error. Any advice would be very welcome!
#288 [14:20] <Mocca> Oh and if i try it on my phone it works, just not on my PC.
#289 [14:24] <Condor> I'm having trouble with on windows 10 i bought and own the full version but on minecraft.net it says I only own the demo
#290 [14:26] <Condor> So when i use the minecraft launcher i can only play the demo
#291 [14:28] * Condor [webchat@host29-227-170-68.xipline.com] has quit. (Quit: webchat.esper.net)
#292 [14:31] * SraLaika [webchat@189-107-137-214.user.veloxzone.com.br] has joined #minecrafthelp
#293 [14:32] <SraLaika> I did not receive the email to reset my password
#294 [14:33] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#295 [14:33] * lukes [webchat@072-182-015-158.res.spectrum.com] has joined #minecrafthelp
#296 [14:35] <lukes> I can not log in to my account. I have not tried to log in for awhile and I have a new computer. I have tried the password reset several times but I am still unable to log in. Any help you can give would be great. Thank you.
#297 [14:36] * SraLaika [webchat@189-107-137-214.user.veloxzone.com.br] has quit. (Client Quit)
#298 [14:41] * Isaak [webchat@47-37-55-224.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#299 [14:42] <Isaak> hi I think my account was hacked and I am wondering if there is any way I can retrieve it with a UUID
#300 [14:42] * ashenGemstone [webchat@ip70-188-147-153.ri.ri.cox.net] has joined #minecrafthelp
#301 [14:44] * ashenGemstone [webchat@ip70-188-147-153.ri.ri.cox.net] has quit. (Client Quit)
#302 [14:44] <Isaak> hello?
#303 [14:44] <CapFan67> Isaak, have you tried resetting your password?
#304 [14:45] * Mocca [webchat@32.30.236.151.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#305 [14:46] * cab [webchat@192.88.140.20] has quit. (Quit: webchat.esper.net)
#306 [14:47] <Isaak> I was able to log into my Mojang account but it said I had to enter a code to redeem it
#307 [14:48] <CapFan67> Isaak, That's strange indeed. Sounds like someone managed to change the email. Well, in order to recover your account, you'll need to contact Mojang Customer Support:
#308 [14:48] <CapFan67> ??> Isaak account/send-email
#309 [14:48] <Absol> Isaak: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#310 [14:48] <Absol> Isaak: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#311 [14:48] <CapFan67> ??> Isaak account/trans-id
#312 [14:48] <Absol> Isaak: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#313 [14:49] <CapFan67> lukes, When you try to log into the launcher, what's the exact error?
#314 [14:49] <Isaak> Login failed. Invalid username or password. (Forgot your password?)
#315 [14:49] * JR18 [webchat@d24-150-70-9.home.cgocable.net] has joined #minecrafthelp
#316 [14:50] <CapFan67> Isaak, That question was directed at another person.
#317 [14:50] <Isaak> I already tired to find my transaction id but I want able to
#318 [14:50] <JR18> Hi, so I am in MacOS and when i try to boot up version 1.13.2 i get a "failed to down a file. af_za.json"
#319 [14:50] <CapFan67> Isaak, The link offers help in recovering your transaction ID. If you absolutely can't recover the transaction ID, ask Mojang for an Alternate Verification Method.
#320 [14:51] <Isaak> ok thank you, is there anything I can to to locate myold email with the UUID
#321 [14:51] <CapFan67> Isaak, No.
#322 [14:52] <Isaak> cam I hire someone to hack my account back?
#323 [14:52] <CapFan67> Isaak, hehe, a creative solution, I'll give you that. =)
#324 [14:52] * Toomean [webchat@cpc116972-telf14-2-0-cust343.16-1.cable.virginm.net] has joined #minecrafthelp
#325 [14:53] <Isaak> haha ill have to go scrub the dark web
#326 [14:53] <Toomean> Hello
#327 [14:53] * Mocca [webchat@210.211.255.158.in-addr.arpa] has joined #minecrafthelp
#328 [14:53] <CapFan67> Hi
#329 [14:54] <Toomean> What are you here for?
#330 [14:54] <CapFan67> Toomean, Oh, helping people when I can.
#331 [14:54] <Isaak> like me
#332 [14:54] <Isaak> my account was stolen
#333 [14:55] <Toomean> Ah I see
#334 [14:55] <Isaak> I just want to swim with the dolphins
#335 [14:55] <Mocca> hi :)
#336 [14:55] <Mocca> I wrote a bit early but disconnected. I can't login on minecraft.net, mojang.com and also in the launcher
#337 [14:55] <Toomean> my account is just old and I don't have the email
#338 [14:55] <Toomean> so I can't log in
#339 [14:55] <CapFan67> Mocca, What's the exact error when you try to log into the launcher?
#340 [14:55] <Mocca> could not connect to server
#341 [14:56] <CapFan67> Toomean, Do you not know which if your emails are the correct one, or do you no longer have access to the email account for your minecraft account?
#342 [14:56] <CapFan67> Mocca, Do you use a Proxy or VPN service?
#343 [14:56] * Jay [webchat@108-213-148-135.lightspeed.cntmoh.sbcglobal.net] has joined #minecrafthelp
#344 [14:56] <Toomean> I have no longer access to the email
#345 [14:57] <Mocca> i do have a vpn but its disabled
#346 [14:57] * Isaak [webchat@47-37-55-224.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#347 [14:57] <CapFan67> Toomean, was it a migrated account (Did you login with email and password)?
#348 [14:58] <Toomean> no it's an old account, I can't migrate as I do not know nor have access to the email
#349 [14:58] <Jay> How to I transfer Minecraft to a different computer? I am getting a new computer and I don't want to buy it again and restart my worlds.
#350 [14:58] <Mocca> on mojang.com i get a 403 error
#351 [14:58] <CapFan67> Toomean, In that case, you'll need to conatct Mojang Customer Support:
#352 [14:58] <CapFan67> ??> Toomean account/send-email
#353 [14:58] <Absol> Toomean: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [14:58] <Absol> Toomean: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#355 [14:58] <CapFan67> ??> Toomean account/trans-id
#356 [14:58] <Absol> Toomean: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#357 [14:59] <CapFan67> Jay, Are you asking about Java Edition or Bedrock Edition?
#358 [14:59] <Jay> Java I think.
#359 [14:59] <Jay> yes java
#360 [14:59] <Toomean> its my dads account so I do not have access to his paypal etc so I cant find the trans-id
#361 [14:59] <CapFan67> Mocca, Have you tried your credentials from another device not connected to your LAN, such as a phone with wifi disabled?
#362 [15:00] <CapFan67> Jay, Your account is not tied to the machine, but to your login. You can load Minecraft on as many computers as you like and play with your credentials/login. Just download and install.
#363 [15:00] <Mocca> ah yes! i did and it did work, i then restarted my network but it did not help unfortunately
#364 [15:00] <Mocca> *did work on the phone
#365 [15:00] <CapFan67> Toomean, In order to recover your account, you'll need to demonstrate ownership. You'll likely need to recruit your father's help.
#366 [15:01] <Jay> Is there a place to see my what my password is? My machine auto logs me in and I forgot it.
#367 [15:01] * penience [webchat@5addd2d9.bb.sky.com] has joined #minecrafthelp
#368 [15:01] <penience> hello people.
#369 [15:01] <Toomean> I have just suggested when sending email to check ip address of me and the account, idk if that'll work though.
#370 [15:01] <CapFan67> Mocca, Ah. Yes, that's where I was going. Resetting the router sometimes fixes the issue. Ultimately, there is some software or hardware blocking your access to Mojang's site. Let me ask, does your phone still login correct when connected to your wifi?
#371 [15:01] <Mocca> ill try!
#372 [15:01] <Mocca> and thanks for the help!
#373 [15:02] <CapFan67> Jay, Your computer does not store your password, but rather a token from your last login. You can't find your password that way. (that would be a horrible security implementation)
#374 [15:02] <penience> Whaddup gamers it's me penience and i can't log into my account. I don't have my email or my password. Can someone help, famsquad?
#375 [15:03] * Jay [webchat@108-213-148-135.lightspeed.cntmoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#376 [15:03] <CapFan67> penience, without either your email or your password, you aren't likely to recover your account on your own. YOu'll need to contact Mojang Customer Support:
#377 [15:03] <CapFan67> ??> penience account/send-email
#378 [15:03] <Absol> penience: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#379 [15:03] <Absol> penience: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#380 [15:03] <CapFan67> ??> penience account/trans-id
#381 [15:03] <Absol> penience: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#382 [15:04] <penience> that feeling when you lost the minecraft card
#383 [15:04] <penience> well, i hope it works without the gift code because i lost it
#384 [15:04] <penience> rip me
#385 [15:05] <CapFan67> penience, when you contact Mojang, let them know the situation and ask for Alternate Verification Method. If they have other information, they may work with you. It depends on what they know about the original purchase.
#386 [15:05] * Toomean [webchat@cpc116972-telf14-2-0-cust343.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#387 [15:06] <penience> okay radical fam
#388 [15:08] <Mocca> CapFan67 I just tried it out on my phone, connected to the wifi and it works, so it seems to be something with my pc
#389 [15:08] <CapFan67> Mocca, That helps narrow it down. Let's look at what's running on your PC and see if there's any obvious incompatible software:
#390 [15:08] <CapFan67> ??> Mocca tools/hjt
#391 [15:08] <Absol> Mocca: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [15:09] <Absol> Mocca: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [15:12] <Mocca> Thanks, here it is:
#394 [15:12] <Mocca> https://paste.ubuntu.com/p/VKptcYXZnK/
#395 [15:13] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#396 [15:14] <Mocca> Absol
#397 [15:14] <CapFan67> Mocca, you have two VPNs installed, OpenVPN and NordVPN. Be sure they're both disabled or uninstalled. You also have Kaspersky installed, known to cause connection and download issues. Disable or uninstall to test.
#398 [15:15] <Mocca> ok so both are disabled, gonna try out disableling kaspersky
#399 [15:17] <Mocca> still not working unfortuantely
#400 [15:18] <Mocca> *unfortunately
#401 [15:18] <CapFan67> Mocca, Out of curiosity, if you open a command prompt and type: ping sessionserver.mojang.com what IP does it resolve to, and does it ping successfully?
#402 [15:19] <Mocca> pings successfully to: 143.204.212.175
#403 [15:21] <CapFan67> Mocca, Other than fully uninstalling your security and VPN to be absolutely sure, I'm not sure what else could be blocking your access specifically to the Mojang servers and websites.
#404 [15:22] <Mocca> just tried going to the ip in my browser and I get the same page/error I get when i try to go to the account.mojang.com
#405 [15:23] <Mocca> hmm ok well i'll try uninstalling then and hope it works!
#406 [15:24] <CapFan67> Mocca, I suppose it's worth asking, you're not behind a managed network, such as a university or corporation, right?
#407 [15:24] <Mocca> no, I'm at home
#408 [15:24] <CapFan67> Mocca, Ok, just making sure it wasn't network policies setup to block access.
#409 [15:26] <Mocca> hmm ok I don't really know what network policies are and how they work, could you maybe tell me or give me something where I can read up on that?
#410 [15:27] <CapFan67> Mocca, They would be setup on the network that connects you to the Internet, and managed by an IT department, such as a school or company. If you're at home, that's not the issue.
#411 [15:27] <Mocca> hmmm ok
#412 [15:29] * Chantom [webchat@209-33-30-149.res.dyn.suddenlink.net] has joined #minecrafthelp
#413 [15:29] * lukes [webchat@072-182-015-158.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#414 [15:33] <Chantom> hello, I am having problems with my minecraft. It was previously modded and worked but then I took the mods off and it doesn't work even when I put them back on. I opened the crashing minecraft under application logs and here is what I got: https://paste.ubuntu.com/p/X2kjbW2QCp/ .
#415 [15:33] * Chantom [webchat@209-33-30-149.res.dyn.suddenlink.net] has quit. (Client Quit)
#416 [15:34] <CapFan67> Not even enough time to read the error log... pity.
#417 [15:38] * Mocca [webchat@210.211.255.158.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#418 [15:39] * ClaSSiusClay [webchat@186-56-139-73.mrse.com.ar] has joined #minecrafthelp
#419 [15:39] <ClaSSiusClay> Help
#420 [15:40] <ClaSSiusClay> cada vez que quiero descargar una versión de minecraft me sale un error que dice: "No se ha podido guardar la descarga...(acá me sale un nombre que siempre varía), por ejemplo ahora me salió: "No se ha podido guardar la descarga. wood1.ogg"
#421 [15:40] <ClaSSiusClay> every time I want to download a version of minecraft I get an error that says: "The download could not be saved ... (here I get a name that always varies), for example now it came out:" Unable to save the download wood1.ogg "
#422 [15:41] <CapFan67> ClaSSiusClay, That's sometimes caused by incompatible software blocking your downloads. Let's see what's running:
#423 [15:41] <CapFan67> ??> ClaSSiusClay tools/hjt
#424 [15:41] <Absol> ClaSSiusClay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#425 [15:41] <Absol> ClaSSiusClay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#426 [15:42] <ClaSSiusClay> I do not understand how to do it
#427 [15:43] <CapFan67> ClaSSiusClay, Download the program. Run as Administrator. Click "Do a System Scan and Save a Log File". Copy report text to web site. Enter Poster name. Click "Paste!" Give us resulting URL.
#428 [15:45] <ClaSSiusClay> okey
#429 [15:48] <ClaSSiusClay> I already have the program and did an analysis, I opened a very long notebook, now what?
#430 [15:48] <CapFan67> ClaSSiusClay, Copy to https://paste.ubuntu.com Fill in Poster. Click "Paste!" Give us the new URL
#431 [15:50] <ClaSSiusClay> Link here: https://paste.ubuntu.com/p/KrStjZ2d3c/
#432 [15:51] * brakey [webchat@034-005-210-188.ip-addr.tks-net.com] has joined #minecrafthelp
#433 [15:52] <CapFan67> ClaSSiusClay, Bytefence is know to cause your download issue. Hamachi is also known to cuase download issues. I'll link the bytefence removal. you can uninstall Hamachi.
#434 [15:52] <CapFan67> ??> ClaSSiusClay av/bytefence
#435 [15:52] <Absol> ClaSSiusClay: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#436 [15:52] * thelounge18 [webchat@p5B25502F.dip0.t-ipconnect.de] has joined #minecrafthelp
#437 [15:52] * Espercorn kicked thelounge18 from #minecrafthelp (Reason: helounge18 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#438 [15:52] <brakey> cant login to my account after resetting password
#439 [15:52] * soubr [webchat@189-68-191-93.dsl.telesp.net.br] has joined #minecrafthelp
#440 [15:53] <soubr> alguem br??
#441 [15:53] <CapFan67> brakey, Have you allowed at least 1 hour to expire after a bad login attempt before trying again? Mojang locks out your account for 1 hour after a few bad attempts.
#442 [15:53] <soubr> alguem fala brasileiro??
#443 [15:53] <soubr> someone help me please
#444 [15:53] <CapFan67> soubr, No. We speak English in the channel.
#445 [15:54] <soubr> ok
#446 [15:54] <brakey> i though it was i guess ill wait longer thanks my ip is much diffrent then my usual im in germany now vs the states i just got stationed here lol
#447 [15:54] <ClaSSiusClay> +CapFan67
#448 [15:54] <ClaSSiusClay> uninstalled these two programs and was it supposed to be there already?
#449 [15:54] <CapFan67> ClaSSiusClay, Uninstall both programs and reboot. Then, return to this channel.
#450 [15:55] <soubr> Could not save download this is the error what do i do??
#451 [15:55] <brakey> will a new ip also cause login issues?
#452 [15:55] <CapFan67> brakey, Only if you log in from distant locations several times within a few minutes. Generally, changing location is fine.
#453 [15:56] <CapFan67> brakey, I happen to travel globally, and have never had trouble.
#454 [15:56] <CapFan67> soubr, That's sometimes caused by incompatible software blocking your downloads. Let's see what's running:
#455 [15:56] <brakey> okay thanks ill come back in a hour if it dosent work
#456 [15:56] <CapFan67> ??> soubr tools/hjt
#457 [15:56] <Absol> soubr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#458 [15:56] <Absol> soubr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#459 [15:57] <soubr> Is this safe ??
#460 [15:57] <CapFan67> soubr, Yes, it's safe.
#461 [15:57] <soubr> ok
#462 [16:00] * soubr [webchat@189-68-191-93.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#463 [16:03] <penience> It's been ages since i messaged mojang.
#464 [16:08] * melon [webchat@CPE54a65cf2ac58-CM54a65cf2ac56.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#469 [16:09] <Caide> So, I am unable to log into my account as it seems my details have been changed or maybe I have forgotten them. I can't find the purchase receipt as it was bought for me by my grandpa around 8-9 years ago, and he has obviously aged a lot since then and will be unable to help. Any suggestions?
#470 [16:09] * Frqit [webchat@24-224-135-210.eastlink.ca] has joined #minecrafthelp
#471 [16:09] <Frqit> Hello?
#472 [16:10] <Caide> Hey
#473 [16:10] <CapFan67> Caide, If you know your login, you can reset your security questions. If you know your security questions, you can change your email. With access to your email, you can reset your password. However, without some combination of those, you will need to contact Mojang Customer Support.
#474 [16:11] <Frqit> Uhh im having issues launching minecraft. Im having the unable to launch java error msg.
#475 [16:11] <Caide> Alright I have contacted them (Around 4-5 hours ago) and have yet to receive a response. Hopefully it comes in soon.
#476 [16:12] <CapFan67> Frqit, When you get the error dialog, it will have a "more details" button. Click "more detals" then paste the output here: https://paste.ubuntu.com fill in poster and click "Paste!" Give us the resulting page to look at.
#477 [16:12] <CapFan67> Caide, It'll take longer than that. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#478 [16:12] <Caide> Appreciate it, cheers.
#479 [16:12] * Caide [webchat@72.22.196.74] has quit. (Client Quit)
#480 [16:13] <Frqit> yeah Capfan, working on that rn:)
#481 [16:16] <Frqit> Should I send the link for the pastebin?
#482 [16:17] <Frqit> If so, here it is: https://paste.ubuntu.com/p/Crz6WPkp8n/plain/
#483 [16:18] <CapFan67> Frqit, hmm.. requires elevation. Someone else had this happen the other day. I'm not sure how they broke the runtime install, but they did. We solved it by installing Java and pointing to the instlled version rather than the runtime. Let's start with a link to java for you to install:
#484 [16:19] <CapFan67> Frqit, http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#485 [16:19] <Frqit> Thankyou:)
#486 [16:19] <Frqit> May take a while to download, my internet is slow right now. Ill keep you posted
#487 [16:19] <CapFan67> Frqit, Download and install Windows x64, .exe version.
#488 [16:19] * soubr [webchat@189-68-191-93.dsl.telesp.net.br] has joined #minecrafthelp
#489 [16:20] <CapFan67> Frqit, The second step will be modifying your profile to point to the installed runtime.
#490 [16:20] <CapFan67> Frqit, No worries. Let me know when that step is complete.
#491 [16:20] <Frqit> May take ~4 minutes tops
#492 [16:21] <soubr> sorry for the delay i installed the hijack and it did eleven file what do i do now ??
#493 [16:21] <CapFan67> soubr, All you were trying to do was run the report and provide that to us on https://paste.ubuntu.com
#494 [16:21] <CapFan67> soubr, Let me link the instructions again:
#495 [16:21] <CapFan67> ??> soubr tools/hjt
#496 [16:21] <Absol> soubr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#497 [16:22] <Absol> soubr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#498 [16:22] <soubr> where is it
#499 [16:22] <soubr> ??
#500 [16:23] <CapFan67> soubr, Run Htj as administrator. Then click the button "Do a system scan and save a log file". A notepad window will pop up. we need the contents.
#501 [16:23] <soubr> Are not hbpix?
#502 [16:24] <CapFan67> soubr, I don't know what hbpix is, certainly not something I linked you to.
#503 [16:25] <soubr> Calm down, I'll try again
#504 [16:26] <Frqit> Okay: My Java is installed. Now, for the second step :)
#505 [16:26] * penience [webchat@5addd2d9.bb.sky.com] has quit. (Quit: webchat.esper.net)
#506 [16:26] <soubr> appeared hijack is running
#507 [16:28] <CapFan67> Frqit, Run your launcher. click on Launch Options. Make sure "Advance Settings" is enabled. Select your profile. to edit. Change your "Java Executable" Edit the field to point to the javaw.exe you just installed.
#508 [16:28] * Redux [webchat@h-94-254-57-138.NA.cust.bahnhof.se] has joined #minecrafthelp
#509 [16:28] <CapFan67> Frqit, It should be at a path, something like: C:\Program Files\Java\jre1.8.0_201\bin Browse to be sure, and select javaw.exe
#510 [16:28] * Redux [webchat@h-94-254-57-138.NA.cust.bahnhof.se] has quit. (Client Quit)
#511 [16:31] <soubr> You want everything because there's a lot.
#512 [16:32] <CapFan67> soubr, Yes. Paste all of the contents to https://paste.ubuntu.com
#513 [16:33] * JULIO [webchat@190-207-95-76.dyn.dsl.cantv.net] has joined #minecrafthelp
#514 [16:33] <urielsalis> ??> soubr win/edit
#515 [16:33] <Absol> soubr: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#516 [16:33] <JULIO> QUIEN ERES
#517 [16:33] <urielsalis> JULIO, turn off the caps please
#518 [16:33] <urielsalis> JULIO, we are volunteers doing tech support, what issue are you having?
#519 [16:34] <JULIO> ABLO ESPAÑOL
#520 [16:34] <urielsalis> ??> JULIO lang/en
#521 [16:34] <Absol> JULIO: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#522 [16:34] <urielsalis> ??> JULIO lang/es
#523 [16:34] <Absol> JULIO: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#524 [16:34] * JULIO [webchat@190-207-95-76.dyn.dsl.cantv.net] has quit. (Client Quit)
#525 [16:36] <Frqit> Okay, got it
#526 [16:37] <Frqit> From there, what should I do?
#527 [16:37] * ClaSSiusClay [webchat@186-56-139-73.mrse.com.ar] has joined #minecrafthelp
#528 [16:37] <ClaSSiusClay> Now I'm left with the download bar in "Creative2.ogg"
#529 [16:37] <CapFan67> Frqit, Save and try running that profile.
#530 [16:37] <urielsalis> ??> ClaSSiusClay tools/hjt
#531 [16:37] <Absol> ClaSSiusClay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [16:37] <Absol> ClaSSiusClay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [16:38] <Frqit> Works. thankyou
#534 [16:39] <Frqit> Frames are a bit low but definitely higher than it used to be.
#535 [16:39] <ClaSSiusClay> I already did that, they told me to reboot the PC after deleting those programs and now I have the bar in "Creative2.ogg" and it's a lot and it does not go up
#536 [16:39] <soubr> Where is this folder?
#537 [16:39] <soubr> paste.ubuntu
#538 [16:40] <urielsalis> ClaSSiusClay, can you run it again?
#539 [16:40] <ClaSSiusClay> @urielsalis lo haré
#540 [16:40] <CapFan67> soubr, That's a web site: https://paste.ubuntu.com Paste the contents of your report to that site, fill in the poster field, then click paste.
#541 [16:41] <CapFan67> ClaSSiusClay, Since you're still having the issue after uninstalling, we'll need an updated report to proceed.
#542 [16:41] <soubr> syntax is text only??
#543 [16:41] <CapFan67> soubr, Yes.
#544 [16:42] <soubr> and the expiration is none
#545 [16:42] <soubr> ??
#546 [16:42] <ClaSSiusClay> CapFan67 link here: https://paste.ubuntu.com/p/zN4sQJ83ZP/
#547 [16:43] <urielsalis> ??> ClaSSiusClay av/mcafee/uninstall
#548 [16:44] <Absol> ClaSSiusClay: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#549 [16:44] <soubr> this is the link https://paste.ubuntu.com/p/zN4sQJ83ZP/
#550 [16:44] <urielsalis> ClaSSiusClay, also uninstall Kingosoft root, its malware
#551 [16:45] <urielsalis> soubr, thats not yours
#552 [16:45] <soubr> why??
#553 [16:46] * Kadington [webchat@75-138-189-144.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#554 [16:46] * Art [webchat@175.176.32.220] has joined #minecrafthelp
#555 [16:46] <soubr> ah sorry kkk
#556 [16:46] <soubr> https://paste.ubuntu.com/p/vd2vc4Kk4W/
#557 [16:46] <soubr> this is my
#558 [16:46] <urielsalis> ??> soubr av/bytefence
#559 [16:46] <Absol> soubr: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#560 [16:47] <Art> Hello i lost my skin after resetting my email and chnaging my skin right after that and i forgot to save my old one, i even searched the websites that gives the history if your skin and i still cant find it.
#561 [16:48] <soubr> i unstall the bytefence??
#562 [16:48] * Art [webchat@175.176.32.220] has quit. (Client Quit)
#563 [16:48] <urielsalis> soubr, yes
#564 [16:48] <ClaSSiusClay> I already uninstalled the two programs that they told me, I will try and notify them the result
#565 [16:49] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#566 [16:49] <jorja> Hello
#567 [16:50] <jorja> I have a question. Is a potion of weakness a mundane potion and a spider eye (fraument of course)?
#568 [16:50] <urielsalis> jorja, nope
#569 [16:51] * justollecllish [webchat@190.43.107.103] has joined #minecrafthelp
#570 [16:51] <urielsalis> fermented spider eye + mundane potion
#571 [16:51] <justollecllish> help
#572 [16:51] <jorja> that is whaty I said
#573 [16:51] * Demon_Wolf360 [webchat@104.143.92.48] has joined #minecrafthelp
#574 [16:51] <urielsalis> jorja, ah, I understood other thing :P
#575 [16:51] <Demon_Wolf360> hello?
#576 [16:51] * Frqit [webchat@24-224-135-210.eastlink.ca] has quit. (Quit: webchat.esper.net)
#577 [16:51] <justollecllish> i no receive the e-mails from system to reset my password. What is wrong?
#578 [16:51] * soubr [webchat@189-68-191-93.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#579 [16:52] <Demon_Wolf360> is the reset password site down?
#580 [16:52] <jorja> I have them in a brew stand and nothing happens yes I have blaze powder in it
#581 [16:52] * NotSmart [webchat@104.220.195.80] has joined #minecrafthelp
#582 [16:53] <Demon_Wolf360> is the reset password site down?
#583 [16:53] <jorja> Sorry I spell things wrong sometimes
#584 [16:53] <CapFan67> Demon_Wolf360, The site isn't down, and is working for me. Did you check your junk/spam folders?
#585 [16:54] <NotSmart> Uh, hello, I kinda need help figuring out what my account was before I kept changing emails/usernames/passwords, is there a way to like, find the account with the details used to create it in the first place?
#586 [16:54] <justollecllish> no arrive into junk/spam folder
#587 [16:54] <Demon_Wolf360> when ever i go to the reset password site i get (error 404)
#588 [16:54] <Demon_Wolf360> error 404 means site not found if im correct
#589 [16:55] * brakey [webchat@034-005-210-188.ip-addr.tks-net.com] has quit. (Quit: webchat.esper.net)
#590 [16:55] * Kadington [webchat@75-138-189-144.dhcp.oxfr.ma.charter.com] has quit. (Quit: webchat.esper.net)
#591 [16:56] * justollecllish [webchat@190.43.107.103] has quit. (Quit: webchat.esper.net)
#592 [16:56] <Demon_Wolf360> nvm its error 403
#593 [16:57] <ClaSSiusClay> I still have the bar, I did not download the version, and this did not happen before and in the course of time do not install any program (more than just uninstalled)
#594 [16:58] <Demon_Wolf360> how do i fix (error 403) on the reset password website
#595 [16:58] <urielsalis> Demon_Wolf360, what website are you in?
#596 [16:58] <urielsalis> ClaSSiusClay, you have to restart your pc after uninstalling the programs we told you
#597 [16:58] <CapFan67> ClaSSiusClay, Go to your .minecraft folder and look for a folder called "assets". Can you rename this folder, for example assets.old?
#598 [17:00] <Demon_Wolf360> ill try
#599 [17:00] <Demon_Wolf360> the website im using
#600 [17:00] <Demon_Wolf360> https://account.mojang.com/password?ref=launcher
#601 [17:01] <CapFan67> Demon_Wolf360, Can you access https://mojang.com/ ?
#602 [17:01] <ClaSSiusClay> urielsalis
#603 [17:01] <ClaSSiusClay> I'll do that, but I still doubt it
#604 [17:01] <Demon_Wolf360> yes i can
#605 [17:01] * ClaSSiusClay [webchat@186-56-139-73.mrse.com.ar] has quit. (Quit: webchat.esper.net)
#606 [17:02] <NotSmart> can i just get a yes or no on that question?
#607 [17:02] <CapFan67> Demon_Wolf360, When you access home page, if you're logged in, try logging out then accessing the password reset link.
#608 [17:02] <CapFan67> NotSmart, What's your question?
#609 [17:03] <Demon_Wolf360> NotSmart idk how you can access your minecraft account or find out your minecraft account information
#610 [17:03] <jorja> I was just wondering if I was wrong in think how to make weakness
#611 [17:03] <Demon_Wolf360> im not logged in
#612 [17:03] <NotSmart> oof
#613 [17:04] <NotSmart> that was basically it, cause i cant seem to find the email i used for my mojang account
#614 [17:04] <CapFan67> Demon_Wolf360, 403 is a "forbidden access" response. I was making sure your login wasn't causing the page to reject the request.
#615 [17:04] <NotSmart> the latest one anyways
#616 [17:04] <Demon_Wolf360> pressing account sends me back to the (error 403) page
#617 [17:05] <jorja> not sure what I am doing wwrong
#618 [17:05] <Demon_Wolf360> same
#619 [17:05] <CapFan67> NotSmart, Do you not know which of your email accounts are associated with your minecraft account, or do you no longer have access to the minecraft email?
#620 [17:07] <CapFan67> Demon_Wolf360, As a long shot, you have tried closing the page and clearing all cookies and cache, to make sure the issue isn't in your browser?
#621 [17:08] <Demon_Wolf360> how do i clear cache and cookies
#622 [17:08] <CapFan67> NotSmart, *crickets* Ok, long story short, try a password reset on all of your email accounts. If you get no response from Mojang, you will need to contact Mojang Customer Support.
#623 [17:08] <CapFan67> Demon_Wolf360, Which browser do you use?
#624 [17:09] <Demon_Wolf360> google
#625 [17:09] <CapFan67> Demon_Wolf360, Do you mean chrome?
#626 [17:09] <Demon_Wolf360> yes
#627 [17:09] <CapFan67> Demon_Wolf360, https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636841409742024381-481671433&rd=1
#628 [17:12] * Demon_Wolf360 [webchat@104.143.92.48] has quit. (Quit: webchat.esper.net)
#629 [17:13] <CapFan67> jorja, I seem to have missed your question. What are you trying to make?
#630 [17:13] * ClaSSiusClay [webchat@186-56-139-73.mrse.com.ar] has joined #minecrafthelp
#631 [17:13] <NotSmart> oof, sorry i was on my phone, i have tried doing resets on all the emails that i remember but i havent gotten the emails so i'm assuming those aren't it
#632 [17:14] <CapFan67> NotSmart, In that case, you'll need to contact Mojang Customer Support:
#633 [17:14] <CapFan67> ??> NotSmart account/send-email
#634 [17:14] <Absol> NotSmart: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#635 [17:14] <Absol> NotSmart: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#636 [17:14] <CapFan67> ??> NotSmart account/trans-id
#637 [17:14] <Absol> NotSmart: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#638 [17:15] <NotSmart> i dont have the trans id, this was 6 years ago on my dad's email ;-;
#639 [17:15] <CapFan67> jorja, To make a potion of weakness, start with a bottle of water then add a fermented spider eye. Dirt simple to make. Is this not working?
#640 [17:15] * Az [webchat@173-28-181-40.client.mchsi.com] has joined #minecrafthelp
#641 [17:15] <Az> Hello
#642 [17:15] <Az> :p
#643 [17:16] <CapFan67> NotSmart, Read the transaction id page I linked. During the time period you're talking about, Skrill processed payments. It's very easy to get the transaction ID now.
#644 [17:16] <NotSmart> i was hoping there was some way of tracking down my account using the emails that i remember
#645 [17:16] <CapFan67> Az, Hi
#646 [17:16] * Az [webchat@173-28-181-40.client.mchsi.com] has quit. (Client Quit)
#647 [17:16] <NotSmart> okay i'll try it
#648 [17:16] * alex9 [webchat@162-230-198-29.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#649 [17:17] <alex9> minecraft launcher isn't working
#650 [17:17] * Az [webchat@173-28-181-40.client.mchsi.com] has joined #minecrafthelp
#651 [17:17] <Az> I accidentally left
#652 [17:17] <Az> :I
#653 [17:17] <CapFan67> alex9, What is happening when it doesnt work?
#654 [17:18] <alex9> It won't launch 1.13.2 every time I try
#655 [17:19] * burekpiesek [webchat@dynamic-31-41-232-69.teoc.pl] has joined #minecrafthelp
#656 [17:19] <CapFan67> alex9, Does the launcher not work, or does the client not work when you press play?
#657 [17:19] <alex9> the client
#658 [17:19] <ClaSSiusClay> Still do not download the version and uninstall and restart. help :c
#659 [17:19] <Az> ;p
#660 [17:19] <CapFan67> alex9 Do you get an error, or just "not responding"?
#661 [17:20] <CapFan67> ClaSSiusClay, Go to your .minecraft folder and look for a folder called "assets". Can you rename this folder, for example assets.old?
#662 [17:20] <Az> My text is gray, so are they not sending or
#663 [17:20] <Az> can you see what i'm saying :p
#664 [17:21] <CapFan67> Az, We can see what you're saying. You're not getting responses because you aren't describing your technical issue.
#665 [17:21] <Az> Oh
#666 [17:21] <burekpiesek> hello, i think that my account have been stolen becouse i cant login and i dont have any email after account recovering. This account means much for me, becouse i had it since 2011/12 soo i dont know what should I do. I cant give anyone transastion id, becouse my uncle bought me minecraft on chritmas eve. Can someone help me with my issue?
#667 [17:21] <alex9> the launcher says that it crashed
#668 [17:21] <CapFan67> burekpiesek, If you're not getting a response when you try to reset your password, you will need to contact Mojang Customer Support:
#669 [17:22] <CapFan67> ??> burekpiesek account/send-email
#670 [17:22] <Az> My issue is about my multiplayer server, and I've looked everywhere for help but what I'm trying and what it's saying isn't helping me. I have the error code
#671 [17:22] <Absol> burekpiesek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [17:22] <Absol> burekpiesek: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#673 [17:22] <CapFan67> alex9, Ok, let's look at the log:
#674 [17:22] <CapFan67> ??> alex9 launcher/log-txt
#675 [17:22] <Absol> alex9: We need to see your full launcher log, which is created in the game directory.
#676 [17:22] <Absol> alex9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#677 [17:23] <ClaSSiusClay> +CapFan67 what do you want me to do with the "assets" folder
#678 [17:23] <burekpiesek> yea, I have contacted but I cant type there Transaction ID becouse i dont know that becouse of my uncle bought it for me so
#679 [17:23] <burekpiesek> what can i do
#680 [17:23] <CapFan67> Az, is it a vanilla 1.13.2 server?
#681 [17:23] <CapFan67> ClaSSiusClay, Try renaming the folder to somethign else, such as assets.old
#682 [17:23] <Az> It's a 1.12.2 server
#683 [17:24] <CapFan67> burekpiesek, As mojang for an Alternate Verification Method. They'll ask questions about the original purchase.
#684 [17:24] <CapFan67> Az, We support current version client issues here.
#685 [17:24] * soubr [webchat@189-68-191-93.dsl.telesp.net.br] has joined #minecrafthelp
#686 [17:24] <Az> Oh, ok
#687 [17:24] <Az> Bye ;-;
#688 [17:24] <soubr> thanks for help
#689 [17:24] * Az [webchat@173-28-181-40.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#690 [17:25] <CapFan67> soubr, The download is working now?
#691 [17:25] <ClaSSiusClay> +CapFan67, I've already changed the name and now what ?, Start the game?
#692 [17:25] <CapFan67> ClaSSiusClay, Yes. Please test.
#693 [17:25] <CapFan67> ClaSSiusClay, Give it a few minutes to load. It must re-download all the assets.
#694 [17:25] <burekpiesek> like? what questions? i dont know if i know it
#695 [17:26] <CapFan67> burekpiesek, I don't know what they know about your purchase nor what they'll ask. They will let you know when they respond.
#696 [17:26] <burekpiesek> ok thanks
#697 [17:26] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 202 seconds)
#698 [17:27] <burekpiesek> have a nice night
#699 [17:27] <CapFan67> burekpiesek, Take care.
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#704 [17:35] <ClaSSiusClay> Follow the same, uninstall programs, and change the name of the folder, and reboot the PC. And this did not happen to me before ...
#705 [17:36] <CapFan67> ClaSSiusClay, "Follow the same" means that after renaming the folder and running the game, you received an error saving downlaods again?
#706 [17:37] <ClaSSiusClay> No, my problem is that I am left with the download of the frozen version, that is, it does not progress, it stays there for a long time
#707 [17:38] <jorja> Iss there a way to fix the issue with the brewer stand not making the weakness potion (I am on a server)
#708 [17:38] <CapFan67> jorja, I responded but you may not have noticed.. Weakness is bottle of water + fermented spider eye. What do you get when you use these two?
#709 [17:38] * NotSmart [webchat@104.220.195.80] has quit. (Quit: webchat.esper.net)
#710 [17:39] <CapFan67> jorja, In other words, no mundane potion involved.
#711 [17:40] <CapFan67> ClaSSiusClay, earlier you said you were getting an error that the download couldn't save. Has that changed?
#712 [17:42] <ClaSSiusClay> <+CapFan67>
#713 [17:42] <ClaSSiusClay> I never received an "error" simply the bar remains frozen and I did not continue downloading the version.
#714 [17:43] <CapFan67> <ClaSSiusClay> every time I want to download a version of minecraft I get an error that says: "The download could not be saved ... (here I get a name that always varies), for example now it came out:" Unable to save the download wood1.ogg "
#715 [17:43] <CapFan67> ClaSSiusClay, ..clearly I misunderstood this entirely.
#716 [17:44] <CapFan67> ClaSSiusClay, Let's see if your log shows any errors that help us:
#717 [17:44] <CapFan67> ??> ClaSSiusClay launcher/log-txt
#718 [17:45] <Absol> ClaSSiusClay: We need to see your full launcher log, which is created in the game directory.
#719 [17:45] <Absol> ClaSSiusClay: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#720 [17:45] <ClaSSiusClay> Oh, that's right, the error poster still does not work out, just like I'm trying something now and I think it's working. Thanks friend
#721 [17:45] <CapFan67> ClaSSiusClay, No worries. If/when you want to proceed, just post your launcher log.
#722 [17:49] <jorja> I looked it up and it say mundane potion and spired eye
#723 [17:49] <jorja> siped
#724 [17:49] <CapFan67> jorja, mundane isn't used for anything.
#725 [17:50] <CapFan67> jorja, When in doubt, use this chart: https://d1u5p3l4wpay3k.cloudfront.net/minecraft_gamepedia/7/7b/Minecraft_brewing_en.png?version=e4e6d1b74282cff4c7039e89a62deaff
#726 [17:50] <webrosc> jorja, see https://minecraft.gamepedia.com/Potion#Base_potions
#727 [17:50] <webrosc> Mundane Potion.... No use
#728 [17:51] <webrosc> https://d1u5p3l4wpay3k.cloudfront.net/minecraft_gamepedia/7/7b/Minecraft_brewing_en.png?version=e4e6d1b74282cff4c7039e89a62deaff brewing table
#729 [17:52] <jorja> What I read said it was part of the weakness potion
#730 [17:52] <CapFan67> jorja, Whatever you read is wrong.
#731 [17:52] <ClaSSiusClay> Absol
#732 [17:52] <ClaSSiusClay> I do not understand what you say, in my launcher those options do not come out (Keep in mind that I'm Spanish and I do not know if my pitcher is the same as yours)
#733 [17:53] <CapFan67> jorja, Let me qualify that: Whatever you read wasn't referring to the vanilla game. Perhaps mods or plugins.
#734 [17:54] <webrosc> or if its a plugin on server thats changed all brewing to make it harder or different
#735 [18:00] * DrPleb [webchat@2.28.40.29] has joined #minecrafthelp
#736 [18:00] <DrPleb> Hi all, I've had my Minecraft account password changed by someone. As for the last two days I can't login on a device I've logged into for some time.
#737 [18:01] <DrPleb> I don't have the original email, or anything for the account as it was made pre mojang acc transfer. So I have no way to fix it, any advice?
#738 [18:02] <ClaSSiusClay> Absol I do not understand what you say, in my launcher those options do not come out (Keep in mind that I'm Spanish and I do not know if my pitcher is the same as yours)
#739 [18:03] <webrosc> ??> DrPleb account/hacked
#740 [18:03] <Absol> DrPleb: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#741 [18:03] <Absol> DrPleb: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#742 [18:03] <DrPleb> Yes it was. I don't have the transaction I'd though
#743 [18:03] <DrPleb> Thank you for the link
#744 [18:04] <webrosc> ??> DrPleb account/trans-id
#745 [18:04] <Absol> DrPleb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#746 [18:05] <DrPleb> I don't know the email I made the account with, so can't find my transaction ID
#747 [18:06] <ClaSSiusClay> Absol help
#748 [18:07] <webrosc> DrPleb, contact Mojang and let them know you need a differne tmethod of account veification as you can't find trans id, they will do what they can to assist you
#749 [18:08] <DrPleb> I've sent an email by their contact system explaining the situation. I just worry its not enough, I can provide other info for them I guess. Thank you for the help
#750 [18:09] <webrosc> DrPleb, they will say if they need more, just have to be patient for their reply
#751 [18:09] <webrosc> ClaSSiusClay, absol is a bot
#752 [18:10] <DrPleb> Right okay. Just wait for the reply and go back and forward hopefully.
#753 [18:10] <DrPleb> Whats the wait time on emails like?
#754 [18:10] <ClaSSiusClay> +webrosc then help me
#755 [18:11] <webrosc> DrPleb, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#756 [18:11] <DrPleb> Thank you
#757 [18:11] <webrosc> ClaSSiusClay, you were given instrustions to follow
#758 [18:17] <ClaSSiusClay> +webrosc link here: https://paste.ubuntu.com/p/BMK6YFbhKC/
#759 [18:21] <webrosc> i don't see any errors in that log apart from you not being logged in yet
#760 [18:27] <ClaSSiusClay> Close session to try something, I think it is already ...
#761 [18:27] <CapFan67> ClaSSiusClay, I see you're trying to load 1.12. We support current version vanilla clients here. Do you have the same issue with 1.13.2?
#762 [18:27] <ClaSSiusClay> Yes, it is finally haha, good service this =D
#763 [18:28] <ClaSSiusClay> +CapFan67 I do not know if I have the same, but I want to play this version to add mods. Thank you as well. Bye
#764 [18:28] * ClaSSiusClay [webchat@186-56-139-73.mrse.com.ar] has quit. (Quit: webchat.esper.net)
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#766 [18:33] * Yo [webchat@S01061cabc0692d83.vf.shawcable.net] has joined #minecrafthelp
#767 [18:33] <Yo> Hello
#768 [18:34] <CapFan67> Hi
#769 [18:35] <Yo> Mine raft won’t load up on my ipad
#770 [18:35] <CapFan67> Yo, We support current version, vanilla Java Edition here. For iPad support, you'll need to reach out to apple store support.
#771 [18:36] * XenKami [webchat@lfbn-1-189-225.w86-242.abo.wanadoo.fr] has joined #minecrafthelp
#772 [18:36] <Yo> Ok
#773 [18:36] * zach [webchat@97-120-65-37.ptld.qwest.net] has joined #minecrafthelp
#774 [18:36] <urielsalis> wait
#775 [18:36] * zach [webchat@97-120-65-37.ptld.qwest.net] has quit. (Client Quit)
#776 [18:36] <urielsalis> Apple support will just redirect you to Mojang, which will redirect you to community support
#777 [18:36] <XenKami> Good evening, I have a small problem with my account Minecraft following a change of cape on Optifine
#778 [18:36] <urielsalis> skip some steps and try asking in the forums or discord
#779 [18:37] <urielsalis> XenKami, well, thats what happens when you put your password in a site that is not Mojang
#780 [18:37] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#781 [18:37] <XenKami> My password or username is invalid
#782 [18:38] <urielsalis> XenKami, reset your password
#783 [18:38] <XenKami> When I request a change of password by mail, the email does not arrive
#784 [18:39] <urielsalis> ??> XenKami account/hacked
#785 [18:39] <Absol> XenKami: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#786 [18:39] <Absol> XenKami: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#787 [18:40] <XenKami> I think it's a bug when I changed course on the Optifine website
#788 [18:40] <XenKami> I'm sure I'm not hacked
#789 [18:40] <Yo> Yes. I’ve done the loop
#790 [18:41] <urielsalis> XenKami, Optifine is not official
#791 [18:41] <CapFan67> XenKami, It's possible that by surrendering your credentials to a 3rd party, mojang has detected multiple logins from distant locations and locked your account. You will need to contact Mojang to sort things out.
#792 [18:41] * Yo [webchat@S01061cabc0692d83.vf.shawcable.net] has quit. (Quit: webchat.esper.net)
#793 [18:42] <XenKami> I had a similar problem last year and it resolved in the next day
#794 [18:42] <XenKami> If I wait, the problem will be solved you think?
#795 [18:43] <CapFan67> XenKami, We can't predict what will happen. If it doesn't sort itself out, you will need to contact Mojang Customer Support.
#796 [18:44] <CapFan67> XenKami, In any event, we're helpless to do anything regarding accounts directly. We're not Mojang, and focus on technical client issues.
#797 [18:45] <XenKami> I just sent an email to support. You have no way to send me a password reset request?
#798 [18:46] <CapFan67> XenKami, Again, we are not Mojang. We're people just like you, who happen to have lots of experience solving technical minecraft client issues.
#799 [18:47] <CapFan67> XenKami, Regarding your support request, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#800 [18:47] <XenKami> I understand, I'm also part of a staff on a Minecraft server
#801 [18:48] <CapFan67> XenKami, Just for the record, we see people very day who change their cape and then lose their account access. Sorry if we sound jaded.
#802 [18:48] <CapFan67> *every
#803 [18:49] * Sam [webchat@524B29A8.cm-4-4a.dynamic.ziggo.nl] has joined #minecrafthelp
#804 [18:49] <CapFan67> XenKami, Our official position is, it's unwise to surrender your login credentials to any non-mojang site or service.
#805 [18:49] <Sam> Hi can anyone help me fix the: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: message when i try to join a server?
#806 [18:50] <webrosc> Sam, is this on just one server, or all servers?
#807 [18:50] <Sam> On all servers that use a custom ip i think
#808 [18:50] <Sam> because i can join my friend's
#809 [18:51] <urielsalis> XenKami, mind telling us in which website you tried to change the cape?
#810 [18:51] <XenKami> Optifine
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#813 [18:52] <urielsalis> XenKami, what is the exact url?
#814 [18:53] <XenKami> https://optifine.net/home
#815 [18:55] <Sam> +webrosc have you heard of the issue before?
#816 [18:55] <mattym> Sam, If it only happens on specific servers, you just cant make a stable connection to those servers, and will need to find different ones.
#817 [18:56] <Sam> So i just can't join those specific servers? Because before I could
#818 [18:56] <Sam> I've had this issue since i moved house. Is that important? :D
#819 [18:56] <mattym> Sam, Correct.
#820 [18:57] <XenKami> I think when I changed my cape 2 times in a row, for security, my account was blocked.
#821 [18:58] <webrosc> XenKami, its possible, but we don't know, andsecurity wise you shouldn't be using your minecraft account details on none mojang sites
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#823 [19:00] <XenKami> Ok, no problem, I understand you. I wish you good luck and a good continuation to your team. Good evening to you
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#826 [19:20] * TheBeast65656 [webchat@184-100-214-101.lcrs.qwest.net] has joined #minecrafthelp
#827 [19:21] <TheBeast65656> my game lets me get in but I cant get into a popular server and my game always crashes
#828 [19:22] <mattym> ??> TheBeast65656 launcher/log
#829 [19:22] <Absol> TheBeast65656: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#830 [19:32] <TheBeast65656> https://paste.ubuntu.com/p/NpMHcQfQ4S/
#831 [19:37] * sage3 [webchat@c-24-17-163-233.hsd1.wa.comcast.net] has joined #minecrafthelp
#832 [19:38] <sage3> I'm having an issue connecting to a Multiplayer game message: io.netty.channel.AbstractChannel$AnnotatedSocketException: Network is unreachable: no further Information
#833 [19:39] <CapFan67> TheBeast65656, Interesting error. The references I find seem might be associated with incompatible software. Let's see if any are running:
#834 [19:39] <CapFan67> ??> TheBeast65656 tools/hjt
#835 [19:39] <Absol> TheBeast65656: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#836 [19:39] <Absol> TheBeast65656: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#837 [19:39] <TheBeast65656> ok
#838 [19:50] * TheBeast65656 [webchat@184-100-214-101.lcrs.qwest.net] has quit. (Quit: webchat.esper.net)
#839 [20:01] * TheBeast65656 [webchat@184-100-214-101.lcrs.qwest.net] has joined #minecrafthelp
#840 [20:01] <TheBeast65656> I can get into my game but then when I try to get in a popular server it doesn't let me and my game crashes
#841 [20:03] <urielsalis> TheBeast65656, do you have the hjt log?
#842 [20:03] <TheBeast65656> excuse me but what?
#843 [20:03] <TheBeast65656> ohh
#844 [20:03] <urielsalis> ??> TheBeast65656 tools/hjt
#845 [20:03] <Absol> TheBeast65656: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [20:03] <TheBeast65656> yes I do
#847 [20:03] <Absol> TheBeast65656: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#848 [20:04] <urielsalis> TheBeast65656, give us the link please
#849 [20:04] <TheBeast65656> https://paste.ubuntu.com/p/smMbJTtP2G/
#850 [20:04] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#851 [20:05] <urielsalis> ??> TheBeast65656 av/bytefence
#852 [20:05] <Absol> TheBeast65656: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#853 [20:05] * Kota [webchat@c-73-179-56-196.hsd1.fl.comcast.net] has joined #minecrafthelp
#854 [20:05] <urielsalis> TheBeast65656, You also have premieropinion, you need to run adwcleaner to remove that
#855 [20:05] <urielsalis> ??> TheBeast65656 av/adwcleaner
#856 [20:05] <Absol> TheBeast65656: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#857 [20:05] <Absol> TheBeast65656: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#858 [20:06] <Kota> I bought minecraft for the pc about 5 or 6 years ago and I cant remmeber the pass or username but i do remember the email it is connected to
#859 [20:06] <urielsalis> ??> Kota account/reset-password
#860 [20:06] <Absol> Kota: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#861 [20:06] <Absol> Kota: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#862 [20:06] <Kota> I dont remember the username though
#863 [20:07] <Kota> it is a minecraft.net account
#864 [20:07] <Kota> in order to reset my password I need a username that i dont remember
#865 [20:07] <urielsalis> Kota, in that case, you need to contact Mojang
#866 [20:07] <urielsalis> ??> Kota account/send-email
#867 [20:07] <Absol> Kota: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#868 [20:07] <Absol> Kota: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#869 [20:08] <Kota> Alright, how can I do that
#870 [20:08] <Kota> okay thanks!
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#872 [20:13] * TheBeast65656 [webchat@184-100-214-101.lcrs.qwest.net] has joined #minecrafthelp
#873 [20:13] <TheBeast65656> i was here and you guys told me too do something on adw and i did so what do i do now?
#874 [20:14] <TheBeast65656> adw cleanup?
#875 [20:14] <TheBeast65656> AdwCleaner*
#876 [20:15] <urielsalis> ??> TheBeast65656 av/adwcleaner
#877 [20:15] <Absol> TheBeast65656: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#878 [20:15] <Absol> TheBeast65656: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#879 [20:15] <urielsalis> ??> TheBeast65656 av/bytefence
#880 [20:15] <Absol> TheBeast65656: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#881 [20:16] <TheBeast65656> i did that as well
#882 [20:18] <urielsalis> TheBeast65656, you restarted your pc?
#883 [20:18] <TheBeast65656> yes
#884 [20:19] <urielsalis> TheBeast65656, try to play now
#885 [20:19] <TheBeast65656> ok
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#888 [20:33] <chefravioli> I'm having problems connecting to a minecraft server
#889 [20:34] <chefravioli> It's saying “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information”
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#892 [20:53] * sepe [webchat@mobile-access-6df011-2.dhcp.inet.fi] has joined #minecrafthelp
#893 [20:53] <sepe> hey
#894 [20:53] <sepe> i cant login to my minecraft account
#895 [20:54] <sepe> and not receive the password reset key
#896 [20:54] <sepe> invalid username or password
#897 [20:54] <sepe> tried everything about month every day
#898 [20:54] <sepe> asked help many times via email
#899 [20:55] <webrosc> sepe, wait for Mojang to reply
#900 [20:55] <sepe> i have waited about month
#901 [20:55] <sepe> when they answer?
#902 [20:56] <sepe> im turning 21 age soon and crying about minecraft
#903 [20:56] <sepe> i want to play
#904 [20:57] <webrosc> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#905 [20:57] <webrosc> there is nothing we can do to fix account issues here
#906 [20:57] <sepe> okay thank you
#907 [20:58] <sepe> i was just about to kill myseld
#908 [20:58] <sepe> have a nice day!
#909 [21:00] <CapFan67> Sepe, you were here on the 10th. At that time you cliamed to have submitted your request 2 days earlier. It's still too soon. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#910 [21:02] <jorja> Just a thing about the mundane jmaking weakness potion "Mundane Potion. Mundane potions are a base potion with no effects made from the brewing stand. These can be combined with a fermented spider eye to create a potion of weakness."
#911 [21:02] <webrosc> jorja, and where did that come from?
#912 [21:03] <jorja> A google search
#913 [21:03] <CapFan67> webrosc, jorja has been trying to convince us that mundane potions are needed for weakness potions, while at the same time complaining that they can't seem to get weakness potions to brew from mundane potions.
#914 [21:04] <webrosc> CapFan67, i know, i posted link to wiki showing its a pointless potion
#915 [21:04] <mattym> And has also been banned from here before for refusing to follow directions properly or listen, lets fix that
#916 [21:04] <webrosc> i thought it was resolved, been gone an hour pulling my keyboard apart and cleaning ALL the keys
#917 [21:04] <mattym> !ban jorja
#918 [21:04] * Absol kicked jorja from #minecrafthelp (Reason: orja :You have been removed from this channel)
#919 [21:04] <CapFan67> webrosc, Yeah, I know. Was just using you as a platform to point out the glaring irony. =)
#920 [21:05] <webrosc> i has a sparkly keyboard now, under the keys was eeww
#921 [21:05] <CapFan67> webrosc, I usually tear mine apart after 3-4 coffee spills. In other words, every couple of weeks. =P
#922 [21:06] <webrosc> i've been meaning to for a while, just now had energy to do it
#923 [21:06] <sepe> +capfan67 how did you remember my love?
#924 [21:06] * Shwiifty [webchat@104-48-222-220.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#925 [21:06] <webrosc> logs
#926 [21:07] <sepe> im very honored
#927 [21:07] * Shwiifty [webchat@104-48-222-220.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#928 [21:07] <sepe> <3
#929 [21:22] * moodyqc [webchat@modemcable233.74-45-45.mc.videotron.ca] has joined #minecrafthelp
#930 [21:24] <moodyqc> Hi, I bought Minecraft in Feb 2011, just got the itch to play again but cannot login... Not receiving password reset email and migrate does not seems to work. Been using the same email forever. What do ?
#931 [21:26] <mattym> ??> moodyqc account/send-email
#932 [21:26] <Absol> moodyqc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#933 [21:26] <Absol> moodyqc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#934 [21:27] <moodyqc> Yeah... I did that already, pretty sure they'll be able to restore it, I still have my original purchase email. But response time looks like its gonna take forever, took a chance here. Oh well...
#935 [21:33] * ThickPug21 [webchat@cpe-138-130-160-250.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#936 [21:34] <ThickPug21> Anybody want help
#937 [21:35] <ThickPug21> what am I supposed to do
#938 [21:35] <CapFan67> ThickPug21, Are you in need of some assistance?
#939 [21:35] <ThickPug21> I am looking to help someone
#940 [21:36] <sepe> ýou can help me
#941 [21:36] <webrosc> no one seems to need help right now
#942 [21:36] <sepe> how to make a book
#943 [21:36] <sepe> i am!
#944 [21:36] <sepe> how to make a suicide
#945 [21:37] <ThickPug21> Ok what would you like help with sepe
#946 [21:37] <sepe> without pain
#947 [21:38] <CapFan67> !kick sepe
#948 [21:38] * Absol kicked sepe from #minecrafthelp (Reason: epe :You have been removed from this channel)
#949 [21:39] <ThickPug21> Ok what am I supposed to do now
#950 [21:40] * Will4 [webchat@cpe-45-37-119-125.nc.res.rr.com] has joined #minecrafthelp
#951 [21:40] <webrosc> wait for someone to ask for help, and i would suggest you don't dive in, and watch first to see how this channel works
#952 [21:40] * Will4 [webchat@cpe-45-37-119-125.nc.res.rr.com] has quit. (Client Quit)
#953 [21:41] <ThickPug21> Ok
#954 [21:45] * Unknown_Yangsta [webchat@c-73-235-133-142.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#955 [22:18] * CnnrDougherty [webchat@ip72-193-13-85.lv.lv.cox.net] has joined #minecrafthelp
#956 [22:20] <CnnrDougherty> Hello! I can't log into my account
#957 [22:20] <urielsalis> CnnrDougherty, what happens when you try?
#958 [22:20] <CnnrDougherty> Incorrect password, it says :-(
#959 [22:21] <urielsalis> CnnrDougherty, have you tried resetting your password?
#960 [22:22] <CnnrDougherty> I have, but I can't access the email because I forgot the password to that too!
#961 [22:22] <urielsalis> CnnrDougherty, and cant you reset the password from your email?
#962 [22:24] * ErinRoseBerry [webchat@142-196-198-6.res.bhn.net] has joined #minecrafthelp
#963 [22:26] <ErinRoseBerry> I can't open Minecraft. I always get an Java SE Binary error. I can't even get on the main menu. I have a windows 10 and I tried uninstalling it, alternative downloads, and restarting my computer.
#964 [22:26] <CnnrDougherty> I can't, for silly reasons
#965 [22:26] <urielsalis> CnnrDougherty, without access to your email, this is going to take a while, think 2/3 weeks
#966 [22:27] <urielsalis> ??> ErinRoseBerry av/adwcleaner
#967 [22:27] <Absol> ErinRoseBerry: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#968 [22:27] <Absol> ErinRoseBerry: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#969 [22:27] * Adrian [webchat@99.53.0.152.d.dyn.claro.net.do] has joined #minecrafthelp
#970 [22:27] <Adrian> hello
#971 [22:27] <Adrian> can someone help me
#972 [22:27] <Adrian> Absol do you rember me
#973 [22:27] <Adrian> the guy that had problems with his minecraft
#974 [22:27] <urielsalis> Absol is a bot, so probably not
#975 [22:28] <Adrian> oh
#976 [22:28] <Adrian> lol
#977 [22:28] <Adrian> um ok
#978 [22:28] <Adrian> can someone help me
#979 [22:28] <Adrian> how do i make minecraft open with java
#980 [22:28] <Adrian> i installed java and evrything
#981 [22:28] <Adrian> but i click minecraft and press open with java doesnt appear
#982 [22:28] <Adrian> what do i do ?
#983 [22:29] <webrosc> the guy that had problems with minecraft described pretty much everyone who comes here
#984 [22:29] * ErinRoseBerry [webchat@142-196-198-6.res.bhn.net] has quit. (Quit: webchat.esper.net)
#985 [22:29] <Adrian> can someone help me please
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#987 [22:30] <CapFan67> Adrian, Do you have trouble running the launcher, or does the client crash after you press play?
#988 [22:30] <Adrian> noo
#989 [22:30] <Adrian> not that
#990 [22:30] <Adrian> all i need to know is
#991 [22:30] * TheBeast65656 [webchat@184-100-214-101.lcrs.qwest.net] has quit. (Quit: webchat.esper.net)
#992 [22:30] <Adrian> how to make minecraft run wih java
#993 [22:30] <mattym> You dont
#994 [22:30] <webrosc> does minecraft run already?
#995 [22:31] <mattym> The launcher does that for you
#996 [22:31] <Adrian> yeah but i came here 3 weeks agao
#997 [22:31] <Adrian> and they made minecraft open with java
#998 [22:31] <Adrian> but sinece i needed to update my java
#999 [22:31] <Adrian> now i cant open minecraft with java
#1000 [22:32] <urielsalis> Adrian, I see in the logs that you were told to install the legacy launcher, right?
#1001 [22:32] <Adrian> cause if open minecraft normal it wont work for me
#1002 [22:32] <Adrian> yeah
#1003 [22:32] <urielsalis> Adrian, and that worked1/
#1004 [22:32] <urielsalis> Adrian, and that worked?
#1005 [22:32] <Adrian> i think soo
#1006 [22:33] <Adrian> but do i have to install it again
#1007 [22:33] * ErinRoseBerry [webchat@142-196-198-6.res.bhn.net] has joined #minecrafthelp
#1008 [22:33] <Adrian> ?
#1009 [22:33] <webrosc> you think, it either worked or it didn't
#1010 [22:33] <urielsalis> Adrian, you should still have it somewhere, just run it by double clicking it
#1011 [22:33] <urielsalis> Adrian, you can download it again from https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#1012 [22:33] <Adrian> yes i thing it did
#1013 [22:33] <urielsalis> Adrian, save it in your desktop or somewhere where you can easily find it
#1014 [22:34] <Adrian> ok now wha
#1015 [22:34] <Adrian> ?
#1016 [22:35] <ErinRoseBerry> I still can't open minecraft
#1017 [22:35] <Adrian> urielsalis
#1018 [22:35] <Adrian> what do i do now
#1019 [22:35] <Adrian> after i save it and that stuff
#1020 [22:35] <Adrian> ?
#1021 [22:36] <CapFan67> ErinRoseBerry, Let's take a look at your launcher log.
#1022 [22:36] <urielsalis> Adrian, run it
#1023 [22:36] <CapFan67> ??> ErinRoseBerry launcher/log-txt
#1024 [22:36] <Absol> ErinRoseBerry: We need to see your full launcher log, which is created in the game directory.
#1025 [22:36] <Absol> ErinRoseBerry: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1026 [22:37] <Adrian> do you mean open it
#1027 [22:37] <Adrian> ?
#1028 [22:38] <Adrian> urielsalis
#1029 [22:38] <Adrian> when i press open
#1030 [22:38] <Adrian> it opens with winrar
#1031 [22:38] <Adrian> omg
#1032 [22:38] <Adrian> i want it to open with java
#1033 [22:38] <ErinRoseBerry> Absol I can't get on the main menu if you mean in-game. It stays on the Mojang logo before it crashes. Every youtube video I saw dealing with this problem they fixed in-game.
#1034 [22:39] <CapFan67> ErinRoseBerry, Your original description was vague, so I was after more detail by looking at the log. So, new question: Does it crash with an error, or just stop responding?
#1035 [22:40] <Adrian> hellloo
#1036 [22:40] <Adrian> is no one going to help me here
#1037 [22:40] <Adrian> omg
#1038 [22:40] <Adrian> hellpp
#1039 [22:40] <Adrian> helllo
#1040 [22:41] <urielsalis> Adrian, you have configured winrar to open .jars
#1041 [22:41] <urielsalis> Adrian, you need to change that, one second
#1042 [22:41] <Adrian> ok
#1043 [22:41] <ErinRoseBerry> CapFan67 There was an error, "Java(TM) SE Binary" something along the lines of that
#1044 [22:41] <Adrian> how do i change it
#1045 [22:42] <CapFan67> ErinRoseBerry, The instructions I had Absol provide involve looking at your log so we can see the error/crash. Do you need the instructions again?
#1046 [22:42] <urielsalis> Adrian, right click the .jar, go to Open, Open with, and select Java
#1047 [22:42] <ErinRoseBerry> CapFan67 Yeah
#1048 [22:42] <CapFan67> ??> ErinRoseBerry launcher/log-txt
#1049 [22:42] <Absol> ErinRoseBerry: We need to see your full launcher log, which is created in the game directory.
#1050 [22:42] <Absol> ErinRoseBerry: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1051 [22:43] <Adrian> urielsalis
#1052 [22:43] <Adrian> were do i click all that
#1053 [22:44] <urielsalis> Adrian, when you right click the .jar, it will appear
#1054 [22:44] <urielsalis> Adrian, look for a file named Minecraft with the winrar icon
#1055 [22:45] <Adrian> after
#1056 [22:46] <Adrian> after i find the file amed minecraft with a winrar icon
#1057 [22:46] <Adrian> whatttt do i doooo
#1058 [22:46] <Adrian> ????
#1059 [22:46] <urielsalis> Adrian, right click it and follow the instructions I gave you
#1060 [22:46] <Adrian> dude
#1061 [22:47] <Adrian> when click open with
#1062 [22:47] <Adrian> java doesnt appear
#1063 [22:47] <Adrian> only win rar
#1064 [22:47] <urielsalis> Adrian, click properties, then click the open with inside there
#1065 [22:48] <CapFan67> What os?
#1066 [22:48] <urielsalis> CapFan67, Windows 10, chrome
#1067 [22:48] <Adrian> dude
#1068 [22:49] <CapFan67> Right click. Open With... More apps... Scroll down, select Java Runtime.
#1069 [22:49] <CapFan67> Adrian, If Java isn't there, it's not properly installed.
#1070 [22:49] <Adrian> i still dont see java
#1071 [22:49] <Adrian> can you send me a link to the latest java
#1072 [22:49] <Adrian> for windows
#1073 [22:49] <CapFan67> Adrian, Worst case, select "Look for anotehr app on this PC" and browse to your java install. Select javaw.exe
#1074 [22:50] <CapFan67> Adrian, Java: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1075 [22:51] <CapFan67> Adrian, After properly installing Java 64-bit, it should be located at: C:\Program Files\Java\jre1.8.0_202\bin\javaw.exe
#1076 [22:51] <ErinRoseBerry> CapFan67 I wont let me paste. Is there a certain syntax I need to put it in?
#1077 [22:52] <CapFan67> ErinRoseBerry, Select all in the notepad window with CTRL-A, and paste in the content window with CTRL-V. Fill in the Poster field (with anything), then click "Paste!"
#1078 [22:53] <Adrian> which one do i download
#1079 [22:53] <Adrian> the one that says exe at the end
#1080 [22:53] <CapFan67> I'd suggest the latest version, 202, and choose 64-bit .exe
#1081 [22:54] <Adrian> ok
#1082 [22:54] <Adrian> its downloading
#1083 [22:58] <ErinRoseBerry> CapFan67 It still won't let me. The logs are in WinRar if that changes anything.
#1084 [22:59] <CapFan67> ErinRoseBerry, The instructions were to pate the launcher_log.txt file, which should be in text format, not an archive.
#1085 [23:02] <Adrian> ok
#1086 [23:02] <Adrian> after i install java
#1087 [23:02] <Adrian> what do i do
#1088 [23:02] <Adrian> ?/
#1089 [23:02] <Adrian> ??
#1090 [23:02] <CapFan67> Right click. Open With... More apps... Scroll down, select Java Runtime.
#1091 [23:05] * Adrian [webchat@99.53.0.152.d.dyn.claro.net.do] has quit. (Quit: webchat.esper.net)
#1092 [23:13] <ErinRoseBerry> CapFan67 https://paste.ubuntu.com/p/bKrxRwgxnT/plain/
#1093 [23:14] <CapFan67> ErinRoseBerry, This was copied after you produced the error?
#1094 [23:15] <ErinRoseBerry> yep
#1095 [23:16] <CapFan67> ErinRoseBerry, So, when I asked earlier you said there was an error, but did you mean that it says "Java(TM) SE Binary is not responding"?
#1096 [23:16] <ErinRoseBerry> CapFan67 Yeah
#1097 [23:17] <CapFan67> ErinRoseBerry, Ok. Not responding is the absence of an error. =) Thus why it's not in the file. In that case, let's see if another application running on your computer is causing this (the usual problem):
#1098 [23:17] <CapFan67> ??> ErinRoseBerry tools/hjt
#1099 [23:17] <CapFan67> ??> ErinRoseBerry tools/hjt
#1100 [23:17] <Absol> ErinRoseBerry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1101 [23:17] <Absol> ErinRoseBerry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1102 [23:20] <ErinRoseBerry> CapFan67 https://paste.ubuntu.com/p/49Qjgg7Cdp/plain/
#1103 [23:21] <CapFan67> ErinRoseBerry, You have discord installed. Go into your discord settings and make sure the overlay is disabled.
#1104 [23:22] <ErinRoseBerry> CapFan67 K
#1105 [23:23] <CapFan67> ErinRoseBerry, When disabled, it should look like this: https://i.imgur.com/4cfHxfG.png
#1106 [23:24] <ErinRoseBerry> CapFan67 Alright
#1107 [23:24] <CapFan67> ErinRoseBerry, was it previously enabled?
#1108 [23:24] <ErinRoseBerry> CapFan67 IDK I don't think so
#1109 [23:25] <CapFan67> ErinRoseBerry, ok. Once disabled, test the game. Give it a minute or two to load.
#1110 [23:25] <ErinRoseBerry> CapFan67 Hey it works!!!! Thanks so much :)
#1111 [23:26] <CapFan67> ErinRoseBerry, Glad to hear it works. Enjoy!
#1112 [23:26] <ErinRoseBerry> CapFan67 Thanks!!!!!!!!
#1113 [23:36] * Landon [webchat@69.65.247.224] has joined #minecrafthelp
#1114 [23:36] <Landon> Hello
#1115 [23:36] <CapFan67> Hi
#1116 [23:37] <Landon> So im having an issue
#1117 [23:38] <Landon> I just downloaded minecraft onto my xbox one with 2 other friends and when i try to join them it keeps saying unable to connect to world and they also cant join my games. do you have any tips
#1118 [23:39] <CapFan67> Landon, Sorry, we support vanilla Java Edition technical issues here. I'm afraid I'm not familiar with console issues. Perhaps someone else in the channel can offer some advice.
#1119 [23:39] <mattym> Landon, While we do not assist with that versions of the game here. Its likely an issue caused by you being on your schools network.
#1120 [23:39] * bildramer [~bildramer@p2003004CEA13C400B50F3E7F31A5AD9A.dip0.t-ipconnect.de] has joined #minecrafthelp
#1121 [23:40] * tumbleweed [~bildramer@p5B010038.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#1122 [23:41] <Landon> I didnt know if it was that because i also connected to my phones hotspot because it has pretty good speed and it said the same thing.