#1 [00:08] * BCP56 [webchat@c-71-196-173-92.hsd1.co.comcast.net] has joined #minecrafthelp
#2 [00:09] <BCP56> I need help loading in. I get an error unable to start java
#3 [00:13] * BCP56 [webchat@c-71-196-173-92.hsd1.co.comcast.net] has quit. (Client Quit)
#4 [00:24] * bjg [webchat@75-142-114-254.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#5 [00:24] * bjg [webchat@75-142-114-254.dhcp.mtpk.ca.charter.com] has quit. (Client Quit)
#6 [00:36] * ILUVLili [webchat@cpe-72-132-142-151.dc.res.rr.com] has joined #minecrafthelp
#7 [00:36] * ILUVLili is now known as Dallas935
#8 [00:36] <Dallas935> Cant reset passwordf
#9 [00:36] <Dallas935> password*
#10 [00:37] * Dallas935 [webchat@cpe-72-132-142-151.dc.res.rr.com] has quit. (Client Quit)
#11 [01:04] * Phenx [webchat@50.38.67.46] has joined #minecrafthelp
#12 [01:05] <Phenx> Every time i try and join a server it says invalid session Ive tried restarting internet pc minecraft launcher ect idk what else to try
#13 [01:06] <Andrio> Phenx, log out of the launcher and back in.
#14 [01:06] <Phenx> I Have
#15 [01:06] <Phenx> Still nothing
#16 [01:06] <Phenx> Also my password keeps not working and logs me out everytime i close minecraft
#17 [01:07] <Andrio> Phenx, consider changing your password
#18 [01:08] <Phenx> Tried that to
#19 [01:09] <Andrio> Phenx, what happened?
#20 [01:10] <Phenx> Nothing it was the same
#21 [01:12] <Andrio> Phenx, can you check whether your email account may have been broken into?
#22 [01:14] <Phenx> Checked That earlier wasn't The Case :/
#23 [01:16] <Andrio> mm
#24 [01:17] <Andrio> Phenx, you changed your password at https://account.mojang.com/me/settings ?
#25 [01:17] <Phenx> Yeah
#26 [01:57] * Webchat_33098 [webchat@h51.158.131.40.static.ip.windstream.net] has joined #minecrafthelp
#27 [01:57] * Espercorn kicked Webchat_33098 from #minecrafthelp (Reason: ebchat_33098 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#28 [02:15] * zFacuFTW [webchat@host-86-122-82-40.ploiesti.rdsnet.ro] has joined #minecrafthelp
#29 [02:15] <zFacuFTW> Hi
#30 [02:15] <zFacuFTW> I need help to reset my password
#31 [02:17] * zFacuFTW [webchat@host-86-122-82-40.ploiesti.rdsnet.ro] has quit. (Client Quit)
#32 [02:36] * Frolich [webchat@67-1-143-118.tcso.qwest.net] has joined #minecrafthelp
#33 [02:37] <Frolich> hi, im not recieiving the mojang email verification after i migrated to it. so it only lets me play the demo.
#34 [02:37] * Ksvvvm [webchat@xDSL-178-35-54-230.soes.su] has joined #minecrafthelp
#35 [02:38] * Frolich [webchat@67-1-143-118.tcso.qwest.net] has quit. (Client Quit)
#36 [02:40] <Ksvvvm> Hello guys. I have a little problem with one of keys what i buyed before. I just did give this key to my friend like present, but he told me the key has been activated. Can you check what concretely day and time the key has been activated? Thank you a lot
#37 [02:42] <Andrio> Ksvvvm, does it show up as activated on your Mojang account page?
#38 [02:42] <Andrio> Ksvvvm, actually where did you buy it?
#39 [02:44] <Ksvvvm> He tried activated the game in Microsoft website
#40 [02:45] <Andrio> Ah
#41 [02:46] <Ksvvvm> I asked to Microsoft team to check when has been activated the key and they told me ask you because they can't check it
#42 [02:46] <Andrio> Ksvvvm, is it for the Windows 10 Edition?
#43 [02:46] <Ksvvvm> Yes
#44 [02:46] <Andrio> Ksvvvm, Mojang can't help with account problems with that, unfortunately. And we can't either, because we're volunteers.
#45 [02:48] <Andrio> Pretty sure they can't, anyhow
#46 [02:48] <Andrio> Make it clear when contacting Microsoft that you're referring to the Windows 10 Edition, as opposed to the Java Edition, and where you bought the code
#47 [02:48] <Ksvvvm> So I just need to know when the key has been activated. I don't request about a refund or other key. I just need to know when has been activated. So if you can't do it, who can check it?
#48 [02:51] <Andrio> Ksvvvm, did your friend see that the code had already been redeemed?
#49 [02:51] <Andrio> https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code
#50 [02:55] * chuckloo [webchat@5ec2b545.skybroadband.com] has joined #minecrafthelp
#51 [02:56] <chuckloo> hi, my account got hacked, but i managed to retrieve it and secure it, however the username has been changed from 'Chuckloo' to 'Chaibo300'. I have emailed the support is there anything else i can do?
#52 [02:57] <Andrio> chuckloo, unfortunately there is not.
#53 [02:58] <chuckloo> ok thanks for the help
#54 [02:58] * chuckloo [webchat@5ec2b545.skybroadband.com] has quit. (Client Quit)
#55 [03:38] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#56 [03:41] * MEHMET [webchat@88.238.121.230.dynamic.ttnet.com.tr] has joined #minecrafthelp
#57 [03:41] <MEHMET> Hİ
#58 [03:41] * MEHMET [webchat@88.238.121.230.dynamic.ttnet.com.tr] has quit. (Client Quit)
#59 [04:01] * BENJASERRA [webchat@210.70.209.181.in-addr.arpa] has joined #minecrafthelp
#60 [04:01] <BENJASERRA> Hola?
#61 [04:02] <BENJASERRA> Help me grapgic old message the Minecraft Premium Mi xdiag: https://paste.ubuntu.com/p/jMGbNM5yCD/
#62 [04:03] * BENJASERRA [webchat@210.70.209.181.in-addr.arpa] has quit. (Client Quit)
#63 [04:22] * DRbright [webchat@cpc80373-grim18-2-0-cust40.12-3.cable.virginm.net] has joined #minecrafthelp
#64 [04:22] <DRbright> My Minecraft gets stuck on the iconic Mojang screen and just freezes and doesn't load
#65 [04:24] <Andrio> ??> DRbright tools/HJT
#66 [04:25] <Absol> DRbright: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#67 [04:25] <Absol> DRbright: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#68 [04:27] <DRbright> okay
#69 [04:27] * Nelas [webchat@gamar.ae1x419.dhiblang.lubman.net.pl] has joined #minecrafthelp
#70 [04:28] <Nelas> hello can someone help me?
#71 [04:29] <DRbright> https://paste.ubuntu.com/
#72 [04:30] <DRbright> Is this what you mean Absol
#73 [04:30] * Nelas [webchat@gamar.ae1x419.dhiblang.lubman.net.pl] has quit. (Client Quit)
#74 [04:31] * pes1693 [webchat@119.75.71.97] has joined #minecrafthelp
#75 [04:31] <pes1693> ㅇ
#76 [04:32] * Kz_Quantum [webchat@188.28.98.20.threembb.co.uk] has joined #minecrafthelp
#77 [04:32] <DRbright> https://paste.ubuntu.com/p/bVTcK2kk9b/ so Absol I realised I did it wrong
#78 [04:33] <Kz_Quantum> how do i fix my game every time i try to join my friend or start up a world it comes up ''java(TM)platform se binary is not responding'' and then it crashes
#79 [04:37] * Kz_Quantum [webchat@188.28.98.20.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#80 [04:37] * Kz_Quantum [webchat@188.28.98.20.threembb.co.uk] has joined #minecrafthelp
#81 [04:38] <Kz_Quantum> how do i fix my game every time i try to join my friend or start up a world it comes up ''java(TM)platform se binary is not responding'' and then it crashes
#82 [04:40] * pes1693 [webchat@119.75.71.97] has quit. (Quit: webchat.esper.net)
#83 [05:23] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 190 seconds)
#84 [05:27] * Alexey_Scorp [webchat@80.244.45.85] has joined #minecrafthelp
#85 [05:28] * Alexey_Scorp [webchat@80.244.45.85] has quit. (Client Quit)
#86 [05:28] * thelounge90 [webchat@bb116-15-15-145.singnet.com.sg] has joined #minecrafthelp
#87 [05:28] * Espercorn kicked thelounge90 from #minecrafthelp (Reason: helounge90 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#88 [05:35] * Lord_of_Life [~Lord@46.217.157.144] has joined #minecrafthelp
#89 [05:36] * Lord_of_Life_ [~Lord@46.217.166.198] has quit. (Ping timeout: 183 seconds)
#90 [05:37] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#91 [05:39] * plschwi [webchat@92.84.249.104] has joined #minecrafthelp
#92 [05:39] <plschwi> Hi
#93 [05:39] <CapFan67> Hi
#94 [05:40] <plschwi> If i have my account now for example, and i will refund it, on the next purchase it will still have the same uuid it had before i refunded?
#95 [05:40] <plschwi> Not refunding because i can't actually, i paid with PaySafe and i would not refund, but just reading some of the Mojang Support topics and yes.
#96 [05:40] * Loki [webchat@p4FDAD98E.dip0.t-ipconnect.de] has joined #minecrafthelp
#97 [05:41] <plschwi> 03:40 <plschwi> If i have my account now for example, and i will refund it, on the next purchase it will still have the same uuid it had before i refunded?
#98 [05:41] <plschwi> 03:40 <plschwi> Not refunding because i can't actually, i paid with PaySafe and i would not refund, but just reading some of the Mojang Support topics and yes.
#99 [05:41] <CapFan67> plschwi, I'm not sure I understand your question. But if you're simply asking if the followup account would have the same UUID, I would doubt it.
#100 [05:41] <plschwi> That means it will not restore the account.
#101 [05:42] <plschwi> Thank you.
#102 [05:42] <Loki> Hi. When I open Minecraft it says "The game crashed whilst initializing game" ; 2Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL I wanna play MC again. pls help
#103 [05:43] <CapFan67> ??> Loki win/dxdiag
#104 [05:43] <Absol> Loki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#105 [05:45] * plschwi [webchat@92.84.249.104] has quit. (Quit: webchat.esper.net)
#106 [05:48] * Simen [webchat@ti0010a400-5570.bb.online.no] has joined #minecrafthelp
#107 [05:50] <Simen> Hello! I am getting the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" error, when im trying to log on to my friends LAN world. It was working fine yesterday, any ideas?
#108 [05:51] <CapFan67> Simen, Network issues usually boil down to firewall/security issues or trouble with the connection between the server and clients. Are you physically on the same network, or connecting via VPN software?
#109 [05:52] <Loki> thx Absol but what do i do once ive pasted it. i have nothing to "read on"
#110 [05:52] <Simen> We are physically on the same network, i have tried to allow anything mc related manually through the firewall
#111 [05:53] <CapFan67> Loki, Paste the report to the "Content" field, fill in the "Poster field" then click "Paste!". This will take you to a new page. Post the URL here.
#112 [05:53] <CapFan67> Simen, Have you tried temporarily disabling the firewall on both machines to test?
#113 [05:54] <Loki> https://paste.ubuntu.com/p/PJSw3sqq3x/
#114 [05:54] <Simen> Not on the machine that is hosting, will try that now
#115 [05:56] <CapFan67> Loki, Your Nvidia driver isn't very old, but here is the latest driver. Let's start here: https://www.nvidia.com/Download/driverResults.aspx/141171/en-us
#116 [05:57] <Simen> Getting the same error unfortunately
#117 [05:58] <CapFan67> Simen, What OS are the PCs running?
#118 [05:59] <Loki> thanks for the help. ill try installing it later got to go though
#119 [05:59] <CapFan67> Loki, Let us know if it continues after you have time to install.
#120 [06:00] <Loki> ok thanks
#121 [06:00] <CapFan67> Loki, Just as a note, the next step would be to make sure your Geforce card is selected for Javaw.exe in the Nvidia Control Panel.
#122 [06:00] <Simen> Windows 10 on both
#123 [06:01] <CapFan67> Simen, Make sure both PCs are discoverable. Press Win+I, click "Network & Internet", on the left click your connection type (Ethernet or Wifi), Select your adapter, then make sure you're set to "Private".
#124 [06:02] * Loki [webchat@p4FDAD98E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#125 [06:04] <CapFan67> Simen, Verify that's done by clicking on the Status tab and looking at the graphic. Make sure it says "Private Network".
#126 [06:06] <Simen> Ok, both are confirmed private, but still getting the same error
#127 [06:07] <CapFan67> Simen, Are both PCs connected via Ethernet Cable, or using wifi?
#128 [06:07] <Simen> Wifi
#129 [06:08] <CapFan67> Simen, Have you / Can you test in a wired configuration? Wifi is notorious for packet drops and with low signal cause connections to fail.
#130 [06:08] <Simen> Not at the moment, our setup is a little strange, but I will look into it
#131 [06:10] <CapFan67> Simen, That's reaching the bottom of the list of things to test. The error is a bad or unavailable connection. The trick is figuring out where.
#132 [06:11] <Simen> Okay, that makes sense, thank you for all your help
#133 [06:11] <CapFan67> Simen, Best of luck with it.
#134 [06:13] * Sandy [webchat@host58.roerep.com] has joined #minecrafthelp
#135 [06:14] <Sandy> Hi. I have purchased a pre-paid code which is displayed on my log in. I am still not able to create a profile.
#136 [06:14] <CapFan67> Sandy, Do you mean you can't create new profiles in the launcher?
#137 [06:15] <Sandy> Yes. We have played the demo mode and I had trouble purchasing the game. I then bought a pre-paid code, but this doesn't work either.
#138 [06:16] <CapFan67> Sandy, Have you logged into Mojang.com and applied your code? Does it show Java Edition on your account page?
#139 [06:16] <Sandy> Yes I have logged in and applied the code. It shows the java edition on the account page.
#140 [06:17] <CapFan67> Sandy, Have you logged out of the launcher completely using the upper right hand option (your character name and choosing log out), then logging back in?
#141 [06:18] <Sandy> Yes, I am logged out. I'll try to log back in now.
#142 [06:19] <Sandy> It is offering me the demo mode
#143 [06:21] <CapFan67> Sandy, And you're sure you're using the same email/password combination in the launcher as you did on the Mojang.com site (which showed a valid license)?
#144 [06:21] <Sandy> Yes
#145 [06:22] <CapFan67> Sandy, When you view your Mojang.com account page, do you see a character name under the "profile name" column?
#146 [06:23] <Sandy> No. I haven't been able to create a profile name.
#147 [06:23] <CapFan67> Sandy, That field should be a red link. Can you click that link?
#148 [06:24] * Lorenzo [webchat@net-47-53-91-204.cust.vodafonedsl.it] has joined #minecrafthelp
#149 [06:25] <Lorenzo> io mio account minecraft è stato violato
#150 [06:25] <CapFan67> Lorenzo, Have you tried resetting your password?
#151 [06:25] <Sandy> On the Mojang.com account it asks me to create a profilename, then says it can't. I have reset the password.
#152 [06:26] <CapFan67> Sandy, the password question was for another person.
#153 [06:26] <Lorenzo> si ma non mi arriva nessuna email
#154 [06:26] <CapFan67> Sandy, You say "then it says it can't". What's the exact error?
#155 [06:27] <urielsalis> ??> Lorenzo account/send-email
#156 [06:27] <Absol> Lorenzo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#157 [06:27] <Absol> Lorenzo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#158 [06:27] <CapFan67> Lorenzo, Did you check your junk/spam folders?
#159 [06:27] <Sandy> Yes, I have done this.
#160 [06:28] <Lorenzo> si si ho controllato la cartella spam
#161 [06:28] <Sandy> I think I may have to wait until during the week for an answer to my e-mail. Thank you for trying to help.
#162 [06:28] <Sandy> Just wanted to check I hadn't missed anything.
#163 [06:28] <CapFan67> Lorenzo, In that case, you'll need to contact Mojang Support with the links Absol provided.
#164 [06:28] <CapFan67> Sandy, You say "then it says it can't". What's the exact error?
#165 [06:29] <Sandy> Cannot create a profile
#166 [06:30] <CapFan67> Sandy, Ok. I don't see any references with that response. I'm not sure what causes it.
#167 [06:30] <urielsalis> Sandy, that is shown in the launcher?
#168 [06:31] <Sandy> No, in launched it says "you need to enter a profile name"
#169 [06:31] <urielsalis> ??> Sandy tools/hjt
#170 [06:31] <Absol> Sandy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#171 [06:31] <Absol> Sandy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#172 [06:33] * Lorenzo [webchat@net-47-53-91-204.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#173 [06:34] <Sandy> What if my PC is Windows 10 and I have mistakingly purchased the java?
#174 [06:34] <CapFan67> Sandy, Java Edition runs perfectly well on Windows 10.
#175 [06:34] <urielsalis> Sandy, the windows 10 edition and java edition are different versions of the game. Java edition works perfectly in Windwows 10
#176 [06:34] <urielsalis> just bad naming
#177 [06:34] <Sandy> OK. I'll try the above. But it looks complicated.
#178 [06:39] <Sandy> https://paste.ubuntu.com/p/c6zhGq7ttT/
#179 [06:39] * Adam [webchat@93-161-78-56-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#180 [06:39] <Sandy> https://paste.ubuntu.com/p/c6zhGq7ttT/
#181 [06:39] <Sandy> https://paste.ubuntu.com/p/c6zhGq7ttT
#182 [06:39] * Adam is now known as Guest86949
#183 [06:40] <urielsalis> Sandy, NordVPN is turned off
#184 [06:40] <urielsalis> Sandy, NordVPN is turned off?
#185 [06:40] <Guest86949> Hey, I got a problem about updating my friends account. My update was working fine, but we cant update his account.
#186 [06:40] <Guest86949> After the new GDPR thing
#187 [06:40] <urielsalis> Guest86949, he is under 16 years old?
#188 [06:40] <Guest86949> He is 13, but we're living in Denmark, so the limit should be 13 years old
#189 [06:41] <Guest86949> Soon turning 14
#190 [06:41] <urielsalis> Guest86949, what error is he getting?
#191 [06:42] <Guest86949> There is not any specific error, but every time he uses the "Update Account" button on Realms, he is sent to login, and when he does, he just get the message that everything is fine, but he still cant connect. Minecraft has been restarted for him several times now.
#192 [06:42] <urielsalis> Guest86949, can you tell him to join the chat from the computer that is having that error?
#193 [06:43] <Guest86949> Yes, just a second
#194 [06:43] <Sandy> https://paste.ubuntu.com/p/c6zhGq7ttT/plain/
#195 [06:43] <Sandy> link https://paste.ubuntu.com/p/c6zhGq7ttT/plain/
#196 [06:43] <Sandy> having trouble pasting the link
#197 [06:43] <urielsalis> Sandy, yeah, we got the link
#198 [06:43] <urielsalis> Sandy, NordVPN is turned off?
#199 [06:43] <Sandy> Here is the link
#200 [06:43] * Rune [webchat@077213192102.dynamic.telenor.dk] has joined #minecrafthelp
#201 [06:43] <Guest86949> He is here now
#202 [06:44] <Guest86949> Rune
#203 [06:44] <urielsalis> Rune, what message are you getting while trying to connect to realms?
#204 [06:46] <Guest86949> There is no error message
#205 [06:46] <Guest86949> It is the standard "You have to update the account because of GDPR" thing
#206 [06:46] <Rune> what he said
#207 [06:46] * Sandy [webchat@41.73.1.78] has joined #minecrafthelp
#208 [06:47] <Sandy> Hi. I lost the connection. I was speaking with someone and just sent a link.
#209 [06:47] <urielsalis> ??> Rune launcher/relog
#210 [06:47] <Absol> Rune: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#211 [06:47] <urielsalis> Sandy, did you make sure NordVPN is off?
#212 [06:47] <Sandy> Yes, I have turned it off.
#213 [06:47] <CapFan67> Sandy, urielsalis was asking if your VPN is turned off. It looks like you have a different connection now. Do you still have the same issue?
#214 [06:47] <Guest86949> We're trying now :)
#215 [06:48] <Sandy> Now I have invalid username or password
#216 [06:49] <Rune> now i can only play the demo?
#217 [06:49] <Rune> part
#218 [06:49] <urielsalis> Sandy, Mojang locks accounts for some minutes when you login from two different places. You will need to wait a bit(usually a hour)
#219 [06:49] <urielsalis> Sandy, after that, you should go to account.mojang.com and set a username for the accoutn
#220 [06:49] <Sandy> OK. I'll try later. Thanks for all your help.
#221 [06:49] <urielsalis> Rune, what is your username?
#222 [06:50] <Rune> Runelorentzen
#223 [06:50] <urielsalis> Rune, before updating your account you have to migrate it to a Mojang account
#224 [06:50] <urielsalis> ??> Rune account/migrate
#225 [06:50] <Absol> Rune: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#226 [06:50] * Sandy [webchat@41.73.1.78] has quit. (Client Quit)
#227 [06:51] * Steepy [webchat@lfbn-1-18630-200.w90-103.abo.wanadoo.fr] has joined #minecrafthelp
#228 [06:52] <Guest86949> I think this worked
#229 [06:52] <Guest86949> We're testing it out
#230 [06:53] <Guest86949> Seems promissing, not the demo anymore
#231 [06:53] <Guest86949> IT WORKED
#232 [06:53] <Guest86949> YOU ARE A BABE
#233 [06:53] <Steepy> Hello I have an account problem, I do not have access to the email address of my account and I forget the security question of my account Minecraft.net someone has an idea to help me ??
#234 [06:53] <Rune> it worked thanks allot
#235 [06:53] * urielsalis tips hat
#235 [06:53] <Guest86949> THANK YOU SO MUCH urielsalis
#236 [06:53] * Rune [webchat@077213192102.dynamic.telenor.dk] has quit. (Quit: webchat.esper.net)
#237 [06:53] <Guest86949> Bye :D
#238 [06:53] * Guest86949 [webchat@93-161-78-56-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#239 [06:53] <urielsalis> Steepy, if you dont have access to the original email, you will need to email Mojang
#240 [06:54] <urielsalis> ??> Steepy account/send-email
#241 [06:54] <Absol> Steepy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#242 [06:54] <Absol> Steepy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#243 [06:54] <Steepy> I send an email to mojang but I still have not got an answer and it's been a week
#244 [06:55] <CapFan67> Steepy, That's too soon. See the link above about reply times.
#245 [06:56] <Steepy> okay so i wait bye
#246 [06:59] * minicreft [webchat@a85-139-75-209.cpe.netcabo.pt] has joined #minecrafthelp
#247 [06:59] <minicreft> mi
#248 [06:59] <minicreft> ~º
#249 [06:59] <minicreft> o
#250 [06:59] <minicreft> +
#251 [06:59] <minicreft> ´+
#252 [06:59] * Absol kicked minicreft from #minecrafthelp (Reason: inicreft :Stop spamming)
#253 [07:06] * aswswsqasw [webchat@host-217-131-84-91.reverse.superonline.net] has joined #minecrafthelp
#254 [07:06] <aswswsqasw> help mınecraft
#255 [07:06] * aswswsqasw [webchat@host-217-131-84-91.reverse.superonline.net] has quit. (Client Quit)
#256 [07:06] * moonikka [webchat@host86-179-83-82.range86-179.btcentralplus.com] has joined #minecrafthelp
#257 [07:07] <moonikka> So I'm trying to launch Minecraft, but every time I try, it keeps saying that it is unable to extract native files. can you guys help?
#258 [07:08] <CapFan67> moonikka, This is sometimes caused by incompatible software loaded on the machine. Let's see what's running on your system:
#259 [07:08] <CapFan67> ??> moonikka tools/hjt
#260 [07:08] <Absol> moonikka: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#261 [07:08] <Absol> moonikka: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#262 [07:11] * jo [webchat@88-145-226-165.host.pobb.as13285.net] has joined #minecrafthelp
#263 [07:12] * jo [webchat@88-145-226-165.host.pobb.as13285.net] has quit. (Client Quit)
#264 [07:15] * jo [webchat@88-145-226-165.host.pobb.as13285.net] has joined #minecrafthelp
#265 [07:15] <jo> it wont download swg.json
#266 [07:16] <CapFan67> jo, That's often caused by incompatible security software. Let's see what you have loaded:
#267 [07:16] <CapFan67> ??> jo tools/hjt
#268 [07:16] <Absol> jo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#269 [07:16] <Absol> jo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#270 [07:55] * mj [webchat@host165-120-112-140.range165-120.btcentralplus.com] has joined #minecrafthelp
#271 [07:56] <mj> hi i'm getting an io.netty.connection etc. error when trying to join a server and have no IT background to know how to fix it, any help would be great
#272 [07:57] * moniz [webchat@128.65.241.217] has joined #minecrafthelp
#273 [07:58] <moniz> I have my acount details, password and email but it says that i cant connect it just happens on this pc im using i can acces it on my laptop
#274 [08:06] * moniz [webchat@128.65.241.217] has quit. (Quit: webchat.esper.net)
#275 [08:18] * anne [webchat@160-38-11.connect.netcom.no] has joined #minecrafthelp
#276 [08:20] <anne> hello, I forgot my password. If I use the reset password link, it tells me that I do have to change my security questions first, but these has to be saved by password, which I still have forgotten. What should I do now?
#277 [08:20] <Greymagic27> ??> anne account/send-email
#278 [08:20] <Absol> anne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#279 [08:20] <Absol> anne: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#280 [08:22] <anne> thanx absol, actually I did that ;) hoped you had an other trick. But than I have to wait I guess. Have a nice sunday
#281 [08:22] <Greymagic27> anne, You as well :)
#282 [08:24] * TurtleShock [webchat@75.97.253.130.res-cmts.leh.ptd.net] has joined #minecrafthelp
#283 [08:24] <TurtleShock> Hello is greymagic here?
#284 [08:25] <Greymagic27> Check your Dms :P
#285 [08:25] <TurtleShock> kek
#286 [08:26] * MaxX1980 [webchat@178.112.208.103.wireless.dyn.drei.com] has joined #minecrafthelp
#287 [08:26] * Chris [webchat@125-239-160-169-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#288 [08:26] * mj [webchat@host165-120-112-140.range165-120.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#289 [08:27] * GustaHCI [webchat@179.176.124.5.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#290 [08:27] <Chris> Hey i am having an issue connecting to a server and and getting can't resolve hostname when i know the name is correct
#291 [08:27] <TurtleShock> Chris have you tried restarting mc or refreshing the page?
#292 [08:27] <GustaHCI> hello, i need help, i can't autenticate my account in mojang website, what i do??
#293 [08:28] <Greymagic27> GustaHCI, Hi
#294 [08:28] <Greymagic27> What's the message your getting?
#295 [08:28] <Chris> yep
#296 [08:28] <GustaHCI> i don't recieve the email
#297 [08:28] <Greymagic27> Chris, Is it a server host your using or a local hosted one?
#298 [08:28] <Greymagic27> GustaHCI, Are you trying to reset login details?
#299 [08:29] <GustaHCI> no, i don't know how i do this
#300 [08:29] <Chris> it is one my friend hosts on his own server
#301 [08:29] <TurtleShock> GustaHCI do you have security questions
#302 [08:29] <Greymagic27> GustaHCI, When you get the error, what are you trying to do?
#303 [08:29] <Chris> all my mates can connect to it
#304 [08:29] <Greymagic27> Chris, And what's the error your getting?
#305 [08:29] <TurtleShock> Chris ^
#306 [08:30] <GustaHCI> no, i want to put in but i have to verificate first
#307 [08:30] <GustaHCI> i don't get any error, i just don't recieve the verification email
#308 [08:30] <TurtleShock> Have you checked spam?
#309 [08:30] <GustaHCI> yeah
#310 [08:30] <TurtleShock> Try refreshing your inbox
#311 [08:30] <Chris> failed to connect to server unknown host
#312 [08:30] <Greymagic27> ??> GustaHCI account/resend-email
#313 [08:30] <Absol> GustaHCI: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#314 [08:31] <GustaHCI> still nothing
#315 [08:31] <GustaHCI> ok' i resend, but i don't recieve nothing
#316 [08:31] <Greymagic27> GustaHCI, here is some info on why you may not be getting emails:
#317 [08:31] <TurtleShock> GustaHCI did you enter the right email linked to the account?
#318 [08:31] <Greymagic27> ??> GustaHCI account/email-missing
#319 [08:31] <Absol> GustaHCI: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#320 [08:31] <Absol> GustaHCI: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#321 [08:32] <Greymagic27> If none of that applies to you and the resend didn't work, you can email mojang here:
#322 [08:32] <Greymagic27> ??> GustaHCI email/mojang
#323 [08:32] <GustaHCI> my email is hotmail
#324 [08:32] <Greymagic27> ??> GustaHCI account/send-info
#325 [08:32] <Greymagic27> How do I forget two *facepalm
#326 [08:32] <Greymagic27> ??> GustaHCI mojang/email
#327 [08:32] <Absol> GustaHCI: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#328 [08:32] <Absol> GustaHCI: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#329 [08:33] <Greymagic27> GustaHCI, Yea, Switch to gmail and see if you get the email then, ignore that ^
#330 [08:33] <Chris> ahh don't worry guys ima head off its late
#331 [08:33] * Chris [webchat@125-239-160-169-vdsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#332 [08:34] * keita [webchat@pda6e1743.kngwnt01.ap.so-net.ne.jp] has joined #minecrafthelp
#333 [08:34] <MaxX1980> Hi I wanted to play some Minecraft again and started the game, but I could not log in.
#334 [08:34] <MaxX1980> No matter what possible combination of account name, user name or password I typed in
#335 [08:34] <keita> i can't login.. help me
#336 [08:35] <TurtleShock> MaxX1980 Hello
#337 [08:35] <MaxX1980> Hi
#338 [08:35] <Greymagic27> MaxX1980, keita What are the messages your getting when you try to login?
#339 [08:35] <MaxX1980> Login failed. Invalid username or password.
#340 [08:35] <Greymagic27> MaxX1980, Have you tried resetting your details?
#341 [08:35] <keita> me too
#342 [08:36] <Greymagic27> keita, ^^
#343 [08:36] <MaxX1980> I also got a mail on 16/12/2019 in which is my account was migrated ....
#344 [08:36] <TurtleShock> MaxX1980 Just goto https://account.mojang.com and reset password
#345 [08:36] <TurtleShock> and Keita
#346 [08:36] <Greymagic27> MaxX1980, Did you migrate your account?
#347 [08:37] <keita> when I enter email and passward, it will be displayed "Could not connect to server."
#348 [08:38] <MaxX1980> Not that I know but I did not when Microsoft took over the game
#349 [08:38] <Greymagic27> ??> keita tools/hjt
#350 [08:38] <Absol> keita: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#351 [08:38] <Absol> keita: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#352 [08:38] <Greymagic27> ??> MaxX1980 account/send-email
#353 [08:38] <Absol> MaxX1980: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [08:38] <TurtleShock> Keita are you connected to the internet
#355 [08:38] <Absol> MaxX1980: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#356 [08:39] <keita> yes
#357 [08:39] <Greymagic27> keita, Follow the HJT instructions above
#358 [08:39] * tom [webchat@host86-189-189-241.range86-189.btcentralplus.com] has joined #minecrafthelp
#359 [08:39] * TneckNiv [webchat@ip-50-21-137-17.dsl.netrevolution.com] has joined #minecrafthelp
#360 [08:39] <tom> i am trying to log in but error 1 keeps showing up
#361 [08:39] <Greymagic27> tom, Hi, What's the error?
#362 [08:40] <tom> error 1
#363 [08:40] <Greymagic27> tom, The exact message of the error?>
#364 [08:41] <keita> k
#365 [08:41] <tom> it is a game crash
#366 [08:41] <TneckNiv> hey whenever i open minecraft it just freezes and says not responding either right when i launch the game or when i go to join a server i dont have any mods and i use 1.8 id appreciate if someone could help me
#367 [08:41] <Greymagic27> ??> tom launcher/log
#368 [08:41] <Absol> tom: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#369 [08:41] <Greymagic27> ??> TneckNiv tools/hjt
#370 [08:41] <Absol> TneckNiv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#371 [08:41] <Absol> TneckNiv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#372 [08:42] * tom [webchat@host86-189-189-241.range86-189.btcentralplus.com] has quit. (Client Quit)
#373 [08:43] <TneckNiv> https://paste.ubuntu.com/p/yxctHrPKgT/
#374 [08:43] <Greymagic27> ??> TneckNiv av/adwcleaner
#375 [08:43] <Absol> TneckNiv: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#376 [08:43] <Absol> TneckNiv: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#377 [08:43] <Greymagic27> Also remove hide.me
#378 [08:44] * meike [webchat@D9696D4A.cm-25.dynamic.ziggo.nl] has joined #minecrafthelp
#379 [08:44] * meike [webchat@D9696D4A.cm-25.dynamic.ziggo.nl] has quit. (Client Quit)
#380 [08:45] <TneckNiv> as i am scanning right now it has found around 200threats
#381 [08:45] <TneckNiv> yikes
#382 [08:46] <TurtleShock> also norton will block the treat before it happens and stop the download
#383 [08:46] <keita> i sent!
#384 [08:46] <Greymagic27> Norton is uh. yeh
#385 [08:46] <Greymagic27> Sorta bad
#386 [08:46] <TurtleShock> well
#387 [08:46] <TurtleShock> depends on depends
#388 [08:47] <TurtleShock> what you are using it
#389 [08:47] <GustaHCI> sorry, i'm back
#390 [08:47] <Greymagic27> GustaHCI, Hi, try sending the email to gmail
#391 [08:47] <GustaHCI> ok, i'll switch my email
#392 [08:48] <GustaHCI> i have to secure my account to change my email
#393 [08:48] <GustaHCI> they send another email
#394 [08:49] <GustaHCI> on my hotmail
#395 [08:49] <GustaHCI> but i don't recieve
#396 [08:49] <Greymagic27> If you switch to gmail, you may recieve the email
#397 [08:50] <TneckNiv> gusta check your spam folder ?
#398 [08:50] <GustaHCI> yeah, i know but to change my email i have to add security questions
#399 [08:50] <GustaHCI> yeah, i check
#400 [08:51] * TneckNiv [webchat@ip-50-21-137-17.dsl.netrevolution.com] has quit. (Quit: webchat.esper.net)
#401 [08:51] <TurtleShock> Absol check your dm
#402 [08:52] <Andrio> (Absol generally doesn't check PMs)
#403 [08:52] <Andrio> ??> TurtleShock bot
#404 [08:52] <Absol> TurtleShock: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#405 [08:53] <TurtleShock> wait im not a bot??
#406 [08:53] <Andrio> You're not?
#407 [08:53] <TurtleShock> no i came on here to help people
#408 [08:53] <Greymagic27> Thought you were a bot, huh
#409 [08:53] <TurtleShock> uhh right
#410 [08:53] <Greymagic27> :P joking
#411 [08:54] <TurtleShock> okay i was hoping
#412 [08:54] <GustaHCI> still nothing in my emaial
#413 [08:54] <GustaHCI> email**
#414 [08:54] <TurtleShock> did you switch to gmail GustaHCI
#415 [08:54] <GustaHCI> i have to secure my account to sswitch
#416 [08:54] <GustaHCI> and i cant secure
#417 [08:55] <GustaHCI> because i don't recieve the email
#418 [08:55] <Andrio> ??>> TurtleShock AV/ADWCleaner
#419 [08:55] <Greymagic27> ??> GustaHCI account/send-email
#420 [08:55] <Absol> GustaHCI: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [08:55] <Absol> GustaHCI: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#422 [09:01] <GustaHCI> ok, i send
#423 [09:01] <GustaHCI> i have this problem for a long time
#424 [09:02] <GustaHCI> since 2015
#425 [09:07] * Sky_Diction [webchat@dns21.online.tj.cn] has joined #minecrafthelp
#426 [09:08] <Sky_Diction> My account died suddenly.
#427 [09:08] * Minj [webchat@ip5655cac3.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#428 [09:08] <Greymagic27> Sky_Diction, What do you mean?
#429 [09:08] <Sky_Diction> And I have appealed to the authorities
#430 [09:08] <Greymagic27> Wdym?
#431 [09:08] <Sky_Diction> My Mojang Account cant login
#432 [09:08] <Minj> Is there a delay when extending your realms, been waiting for quite some time now to get it renewed
#433 [09:09] <Greymagic27> what does it say when you try Sky_Diction
#434 [09:09] <Sky_Diction> l from china my english is not good
#435 [09:09] <Sky_Diction> pls
#436 [09:09] <Sky_Diction> wait
#437 [09:09] <Sky_Diction> me
#438 [09:10] * Minj [webchat@ip5655cac3.adsl-surfen.hetnet.nl] has quit. (Client Quit)
#439 [09:11] <Sky_Diction> I made a statement ten days ago
#440 [09:12] <Sky_Diction> I sent an email to the authorities.
#441 [09:12] * GustaHCI [webchat@179.176.124.5.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#442 [09:14] * TurtleShock [webchat@75.97.253.130.res-cmts.leh.ptd.net] has quit. (Quit: webchat.esper.net)
#443 [09:18] <keita> help me
#444 [09:18] <Greymagic27> keita, Hi
#445 [09:19] <Greymagic27> What's the problem?
#446 [09:21] <keita> i cant login to minecraft
#447 [09:21] <Greymagic27> keita, What does it say when you try?
#448 [09:22] <keita> Could not connect to server.
#449 [09:22] <Greymagic27> ??> keita tools/hjt
#450 [09:22] <keita> this
#451 [09:22] <Absol> keita: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#452 [09:22] <Absol> keita: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#453 [09:22] <keita> already i did
#454 [09:22] <keita> this
#455 [09:23] <Greymagic27> keita, You've already run hijackthis?
#456 [09:23] <keita> yes
#457 [09:24] <Greymagic27> Can I have the paste.ubuntu.com link?
#458 [09:24] <keita> yes
#459 [09:24] <keita> already pasted
#460 [09:24] <keita> Paste from keita at Sun, 27 Jan 2019 14:46:19 +0000
#461 [09:24] <keita> this
#462 [09:25] <Greymagic27> Can I have the UrL?
#463 [09:27] * Keita [webchat@103.75.118.129] has joined #minecrafthelp
#464 [09:27] * Keita [webchat@103.75.118.129] has quit. (Network ban)
#465 [09:29] <MaxX1980> Hi I have an email in the trash from 16.01.2019 found in the read is that my account was migrated to a Mojang account. Now I wanted to start Minecraft and I can not log in anymore, neither on the homepage nor in the game
#466 [09:30] <Greymagic27> ??> MaxX1980 account/send-email
#467 [09:30] <Absol> MaxX1980: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#468 [09:30] <Absol> MaxX1980: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#469 [09:30] * Keita [webchat@pda6e1743.kngwnt01.ap.so-net.ne.jp] has joined #minecrafthelp
#470 [09:31] <MaxX1980> Greymagic27 what do you mean by that?
#471 [09:31] <Greymagic27> MaxX1980, You'll need to email mojang to get your account details back if you can't remember them or someone changed them
#472 [09:32] <Greymagic27> ??> Keita info/mcleaks
#473 [09:32] <Absol> Keita: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#474 [09:32] <Absol> Keita: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#475 [09:32] <Greymagic27> ??> Keita win/hosts/edit
#476 [09:32] <Absol> Keita: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#477 [09:32] <Absol> Keita: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#478 [09:33] * MaxX1980 [webchat@178.112.208.103.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#479 [09:33] <Keita> ok
#480 [09:36] <Keita> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open" what is this
#481 [09:37] <Keita> i could open notepad
#482 [09:39] * Lukadcf [webchat@31-151-185-233.dynamic.upc.nl] has joined #minecrafthelp
#483 [09:39] * knaxiboy [webchat@80-62-163-14-static.dk.customer.tdc.net] has joined #minecrafthelp
#484 [09:41] <Lukadcf> Pls help, my minecraft crashes at the launcher :(
#485 [09:41] <Lukadcf> https://gyazo.com/b5d2d315951f2b86d484bb72d51001d8
#486 [09:42] <Lukadcf> ``Gamecrash'' ``The game crashed whilst initializing game''
#487 [09:44] * Lukadcf [webchat@31-151-185-233.dynamic.upc.nl] has quit. (Client Quit)
#488 [09:45] <Keita> help me
#489 [09:46] * Keita [webchat@pda6e1743.kngwnt01.ap.so-net.ne.jp] has joined #minecrafthelp
#490 [09:46] <Keita> help me
#491 [09:47] <Keita> lease
#492 [09:47] <Keita> please
#493 [09:48] * Lukadcf [webchat@31-151-185-233.dynamic.upc.nl] has joined #minecrafthelp
#494 [09:50] <Lukadcf> Pls help I can not start my minecraft (sorry if u already have read this idk how i can login to my first account) ``The game crashed whilst initializing game''
#495 [09:53] * Keita [webchat@pda6e1743.kngwnt01.ap.so-net.ne.jp] has quit. (Quit: webchat.esper.net)
#496 [09:57] * knaxiboy [webchat@80-62-163-14-static.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#497 [09:59] <Greymagic27> ??> Lukadcf launcher/log
#498 [09:59] <Absol> Lukadcf: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#499 [10:07] * ulla337 [webchat@113.191.34.95.customer.cdi.no] has joined #minecrafthelp
#500 [10:07] <ulla337> heeloo
#501 [10:08] <Greymagic27> ulla337, Hi!
#502 [10:09] <Lukadcf> I dont understand the last 3 instructions can i just paste it here Absol ?
#503 [10:09] <Greymagic27> Lukadcf, Put the log into paste.ubuntu.com and then click the paste button
#504 [10:09] <ulla337> i have a question about my account, you see i bought my account a long time ago, and i have created a new mail and forgotten my last one. soo what can i do to solve this and get my old account to a new one if i dont got the old email
#505 [10:10] <Greymagic27> ulla337, You can change your email here: https://help.mojang.com/customer/portal/articles/901432
#506 [10:10] <Greymagic27> If none of that works you'll need to contact mojang
#507 [10:10] <Greymagic27> I can supply the contact info if needed
#508 [10:10] <ulla337> dont understand their site, cant find where i can personally contact them
#509 [10:11] <Greymagic27> ??> ulla337 account/send-email
#510 [10:11] <Absol> ulla337: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [10:11] <Absol> ulla337: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#512 [10:12] <Lukadcf> Where I have to paste the link? here or in private
#513 [10:13] <Lukadcf> Absol
#514 [10:13] * LordWarBlue [webchat@bb68c476.virtua.com.br] has joined #minecrafthelp
#515 [10:13] <Greymagic27> Here Lukadcf
#516 [10:13] <Lukadcf> https://paste.ubuntu.com/p/skHWBHHNSx/
#517 [10:13] <Greymagic27> ??> Lukadcf launcher/more-ram
#518 [10:13] <Absol> Lukadcf: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#519 [10:14] * LordWarBlue [webchat@bb68c476.virtua.com.br] has quit. (Client Quit)
#520 [10:16] * SirMozartMC [webchat@104-15-0-146.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#521 [10:17] <SirMozartMC> When I try to log in to Minecraft, it says that I can't connect to the server.
#522 [10:17] <Lukadcf> What I have to do now?
#523 [10:17] <Greymagic27> ??> SirMozartMC tools/hjt
#524 [10:17] <Lukadcf> https://gyazo.com/a5b6a045c060447f186d936ea01d0833
#525 [10:17] <Absol> SirMozartMC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#526 [10:17] <Absol> SirMozartMC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#527 [10:17] <Greymagic27> Lukadcf, Ah, Do you know how to access your JVM arguments?
#528 [10:18] <Lukadcf> No
#529 [10:18] <SirMozartMC> What is HijackThis?
#530 [10:19] <Greymagic27> SirMozartMC, Hijackthis is a tool that lists all the programs on your PC to help us find the ones that could be blocking minecraft
#531 [10:19] <Greymagic27> It's perfectly safe
#532 [10:19] <Lukadcf> I don`t know what I have to do
#533 [10:19] <Greymagic27> Lukadcf, Go on your minecraft launcher, launch options. Turn on advanced settings then click on your minecraft profile
#534 [10:19] <SirMozartMC> I'll try.
#535 [10:19] <Greymagic27> Then turn on 'JVM arguments'
#536 [10:19] <Greymagic27> And change -Xmx2G to -Xmx3G
#537 [10:20] <SirMozartMC> What am I supposed to be looking for?
#538 [10:20] <Greymagic27> SirMozartMC, Nothing, Just give us the paste.ubuntu.com link when you have it and we will do the hard work :)
#539 [10:21] <Lukadcf> Where I can click on my minecraft profile
#540 [10:21] <Lukadcf> https://gyazo.com/d5ba0285ed78be24174d29d62d447209
#541 [10:21] <SirMozartMC> I'll try.
#542 [10:21] <Greymagic27> Lukadcf, Click on the 1.13.2 one: http://prntscr.com/mcv3gh
#543 [10:22] <Lukadcf> And now?
#544 [10:22] <SirMozartMC> When I open it, what do I do?
#545 [10:22] <Lukadcf> https://gyazo.com/e499240f1e4483938d0af65ed44d163c
#546 [10:22] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#547 [10:22] <Greymagic27> SirMozartMC, ^
#548 [10:23] <Greymagic27> Lukadcf, Turn this on: And replace -Xmx2G with -Xmx3G
#549 [10:23] <Lukadcf> Turn all on?
#550 [10:23] <Greymagic27> Just the JVM argument box
#551 [10:24] <Lukadcf> https://gyazo.com/075a5f62ccaf9a7169fc9b20a3737c04
#552 [10:24] <Lukadcf> All?
#553 [10:24] <Greymagic27> http://prntscr.com/mcv4lz
#554 [10:24] <Greymagic27> Just that one
#555 [10:24] <SirMozartMC> https://paste.ubuntu.com/p/g32GD8fK2S/
#556 [10:24] <Greymagic27> ??> SirMozartMC info/mcleaks
#557 [10:24] <Absol> SirMozartMC: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#558 [10:24] <Absol> SirMozartMC: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#559 [10:25] <Greymagic27> ??> SirMozartMC win/hosts/edit
#560 [10:25] <Absol> SirMozartMC: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#561 [10:25] <Absol> SirMozartMC: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#562 [10:25] <Lukadcf> I replaced the 2 for a 3
#563 [10:25] <SirMozartMC> ok. i'll delete those.
#564 [10:25] <Greymagic27> Lukadcf, Now try to launch minecraft
#565 [10:25] <Lukadcf> Am I done now?
#566 [10:25] <Lukadcf> Ok
#567 [10:26] <SirMozartMC> i'm sorry. i dint know they were illegal
#568 [10:26] <Greymagic27> SirMozartMC, That's ok
#569 [10:26] <SirMozartMC> i thought i had deleted it.
#570 [10:26] <SirMozartMC> it still is saying i cant log in.
#571 [10:26] <Greymagic27> SirMozartMC, Did you delete the entries from your host file?
#572 [10:27] <SirMozartMC> i dont know what Absol is talking about with To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised
#573 [10:27] <Greymagic27> ??> SirMozartMC win/hosts/edit
#574 [10:27] <SirMozartMC> i dont know what a host file is
#575 [10:27] <Absol> SirMozartMC: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#576 [10:27] <Absol> SirMozartMC: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#577 [10:27] <Greymagic27> That's how to edit your host file ^
#578 [10:28] <SirMozartMC> i'm on a windows 10
#579 [10:28] <Greymagic27> It will still work
#580 [10:28] <SirMozartMC> i don't know how to press file
#581 [10:28] <SirMozartMC> do i go to files
#582 [10:28] <Greymagic27> To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#583 [10:28] <Greymagic27> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#584 [10:28] <Greymagic27> Just follow those steps
#585 [10:29] <SirMozartMC> ok i am running notepad as administrator
#586 [10:30] <SirMozartMC> it says 94.23.155.247 authserver.mojang.com
#587 [10:30] <SirMozartMC> 94.23.155.247 sessionserver.mojang.com
#588 [10:30] <Greymagic27> Remove those 2 entries
#589 [10:30] <SirMozartMC> i did and i saved it. should it work now
#590 [10:31] <SirMozartMC> IT WORKS!!!!!!!!!!!!!! THANK YOU!!
#591 [10:32] <Lukadcf> YES IT WORK Tyyyy
#592 [10:32] <Greymagic27> Lukadcf, Your welcome :)
#593 [10:32] <Lukadcf> BUt at 1.13.2 there was a unespected game crash but i like to play 1.12.2 :D
#594 [10:33] <Lukadcf> So I have change the 2 into a 3 also by 1.12.2
#595 [10:33] <Lukadcf> Tyy
#596 [10:33] <Lukadcf> I gonno go xD
#597 [10:33] <Lukadcf> Gotta go*
#598 [10:33] <Lukadcf> xD im dutch
#599 [10:33] * Lukadcf [webchat@31-151-185-233.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#600 [10:36] * Dan [webchat@71-88-44-217.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#601 [10:37] * Dan [webchat@71-88-44-217.dhcp.nwtn.ct.charter.com] has quit. (Client Quit)
#602 [10:38] * king_kong271 [webchat@ctel-92-53-59-202.cabletel.com.mk] has joined #minecrafthelp
#603 [10:38] <king_kong271> hello
#604 [10:38] <Greymagic27> king_kong271, Hi!
#605 [10:39] <king_kong271> I have problem with Java the app i cannot install it
#606 [10:39] <Greymagic27> king_kong271, What do you mean?
#607 [10:39] <king_kong271> When i download it from chrome I need to install it but i the problem is I dont get the installation
#608 [10:40] <Greymagic27> king_kong271, Where are you downloading it from?
#609 [10:40] <king_kong271> chrome the official java site
#610 [10:40] <Greymagic27> minecraft.net ?
#611 [10:40] <king_kong271> yes
#612 [10:41] <Greymagic27> When you download it, does it say anything?
#613 [10:41] <king_kong271> the launcher works but here is the problem
#614 [10:42] <king_kong271> i cannot send pictures
#615 [10:42] <king_kong271> ah
#616 [10:42] <Greymagic27> Use imgur.com/upload :)
#617 [10:43] <king_kong271> im sorry,how?
#618 [10:43] <Greymagic27> Just go to the link, upload your photo and then send the url here
#619 [10:44] <king_kong271> http://prntscr.com/mcvcrt
#620 [10:44] <Greymagic27> king_kong271, Minecraft comes with java installed already, you shouldn't need to download it
#621 [10:44] <king_kong271> really?
#622 [10:44] <king_kong271> http://prntscr.com/mcvd66
#623 [10:44] <king_kong271> then here is the problem
#624 [10:45] <CapFan67> king_kong271, Very specifically, Mojang comes with a bundled runtime that the launcher uses by default, unless you edit your profile to use something else.
#625 [10:45] <Greymagic27> ??> king_kong271 launcher/log
#626 [10:45] <Absol> king_kong271: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#627 [10:45] <Greymagic27> Thanks CapFan67 :D
#628 [10:47] <king_kong271> http://prntscr.com/mcvd66
#629 [10:47] <Greymagic27> ??> king_kong271 launcher/log
#630 [10:47] <Absol> king_kong271: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#631 [10:47] <Greymagic27> Follow the instructions on that link
#632 [10:47] <king_kong271> wrong one
#633 [10:47] <king_kong271> http://prntscr.com/mcveal
#634 [10:48] <Greymagic27> Can you post a screenshot of your JVM arguments?
#635 [10:48] <king_kong271> what is that :D
#636 [10:48] <CapFan67> king_kong271, Quick question: Does your Windows username have an exclamation point "!" in the name or user path?
#637 [10:49] <king_kong271> no
#638 [10:49] <CapFan67> king_kong271, Ok. That's the frequent cause of that error. I'll drift back into the shadows. Thanks.
#639 [10:50] * derPeet [webchat@p548E5645.dip0.t-ipconnect.de] has joined #minecrafthelp
#640 [10:50] <king_kong271> are you pulling my leg
#641 [10:50] <Greymagic27> king_kong271, http://prntscr.com/mcvfsv
#642 [10:51] <CapFan67> king_kong271, No. Quite serious. If you have "!" in your user path, it causes this error: "Error: Could not find or load main class net.minecraft.client.main.Main"
#643 [10:51] <derPeet> Helloo? I register a new account to puchase minecraft but i dont get the email with code for registration
#644 [10:52] <derPeet> passwort reset email dont work also for ma old account
#645 [10:52] <king_kong271> where do i find mc profile?
#646 [10:52] <CapFan67> derPeet, Make sure you check your junk/spam folders for Mojang's system emails. If you don't get any reply, it may be your provider. If you haven't purchased yet, consider testing with a different email provider.
#647 [10:55] <king_kong271> ok i got it what now?
#648 [10:56] <king_kong271> and i dont have ! in my user path
#649 [10:57] <king_kong271> h e l l o
#650 [11:00] <CapFan67> king_kong271, Grey was directing you to post your JVM arguments for review. Do you know where they are? (It's a single line. you can paste them here in chat).
#651 [11:00] <king_kong271> i do not know where they are
#652 [11:01] <CapFan67> king_kong271, Open your launcher. click on launch options. Enable advanced settings. click on your profile. You will see "JVM arguments".
#653 [11:02] <king_kong271> profile on the site right?
#654 [11:02] <CapFan67> king_kong271, Your profile in the launcher on the "Launch Options" display.
#655 [11:03] <king_kong271> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#656 [11:03] <king_kong271> this?
#657 [11:03] <CapFan67> king_kong271, Yes.
#658 [11:04] <king_kong271> what now fam
#659 [11:04] * NoSaltStayChill [webchat@162-200-1-220.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#660 [11:05] <CapFan67> king_kong271, That looks normal, which is good. Let's look at your launcher_log. It may give us more detail about the error. Exit the launcher entirely. Restart the launcher and create the error. Then follow these instructions:
#661 [11:05] <CapFan67> ??> king_kong271 launcher/log-txt
#662 [11:05] <Absol> king_kong271: We need to see your full launcher log, which is created in the game directory.
#663 [11:05] <Absol> king_kong271: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#664 [11:05] <NoSaltStayChill> So I have a error whenever I try to load certain versions like 1.13.2 it says Failed to download file. netty-all-4.1.25.Final.jar
#665 [11:06] <CapFan67> NoSaltStayChill, That's frequently caused by incompatible security software. Let's see if any are running:
#666 [11:06] <CapFan67> ??> NoSaltStayChill tools/hjt
#667 [11:06] <Absol> NoSaltStayChill: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#668 [11:06] <Absol> NoSaltStayChill: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#669 [11:07] * Tobias [webchat@p50923DC0.dip0.t-ipconnect.de] has joined #minecrafthelp
#670 [11:09] <Tobias> Hi, i can not login to my MC account. I have reset my PW but wehen i try to login it tells me "Error! Unknown e-mail address or password." I have not played MC for years now, and i did the migration as well.
#671 [11:09] <king_kong271> ok im done
#672 [11:09] <CapFan67> Tobias, If you enter invalid credentials more than a couple of times, Mojang locks your IP for 1 hour. Wait 1 hour with *no* login attempts, then try again.
#673 [11:10] * Toffuu [webchat@h-186-160.A166.priv.bahnhof.se] has joined #minecrafthelp
#674 [11:10] <CapFan67> king_kong271, Post the resulting paste ULR here.
#675 [11:10] <CapFan67> *URL
#676 [11:10] <Tobias> ok. i can reconnect my router. then i will have a new IP
#677 [11:10] <Tobias> i will try
#678 [11:10] <NoSaltStayChill> I don't know if I did this right but here https://paste.ubuntu.com/p/8wCqP2xxQv/
#679 [11:10] <king_kong271> download as text?
#680 [11:10] <Toffuu> Excuse me?
#681 [11:11] <CapFan67> king_kong271, the log will be text. Paste to the site provided.
#682 [11:11] <king_kong271> i already did that and here what it become of it
#683 [11:11] <king_kong271> http://prntscr.com/mcvp3p
#684 [11:12] <CapFan67> king_kong271, That's a screenshot, not text. Further, that's only the beginning of the log.
#685 [11:12] <Toffuu> What should I do if the password I changed to yesterday doesn't work or my previous one? Also the email that requests a reset never gets through to my email.. i've tried multiple times today too.
#686 [11:12] * lewis [webchat@87.114.233.96] has joined #minecrafthelp
#687 [11:12] * Lukadcf [webchat@31-151-185-233.dynamic.upc.nl] has joined #minecrafthelp
#688 [11:13] <Tobias> Ok, different IP did not help.
#689 [11:13] <Lukadcf> It was working, then I was eating and now it doesnt work :(
#690 [11:13] <CapFan67> NoSaltStayChill, Mcafee is one of the causes of download failures. Here's the instructions:
#691 [11:13] <CapFan67> ??> NoSaltStayChill av/mcafee/uninstall
#692 [11:13] <Absol> NoSaltStayChill: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#693 [11:13] <king_kong271> where should i past it?
#694 [11:14] <lewis> Hi, i am trying to recover my old minecraft account. I know the email and managed to change the password but i dont know the username or transaction ID. It is an old minecraft account not a mojang account.
#695 [11:14] <king_kong271> should i go download as text?
#696 [11:14] <CapFan67> king_kong271, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#697 [11:14] <NoSaltStayChill> ok tysm Absol!
#698 [11:14] <king_kong271> https://paste.ubuntu.com/p/GxcbmkBFdM/
#699 [11:14] <Toffuu> I've panicked the whole day about it
#700 [11:14] <Lukadcf> The game crashed whilst initializing game
#701 [11:14] * NoSaltStayChill [webchat@162-200-1-220.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#702 [11:14] <Lukadcf> Some one helped me with this
#703 [11:15] <CapFan67> Toffuu, If you still can't access your account (On the Mojang.com site and launcher) after the 1 hour cooldown, you'll need to contact Mojang Customer Support.
#704 [11:15] <Lukadcf> But after eating it doesnt work :((((
#705 [11:15] <Lukadcf> It was working
#706 [11:15] <Toffuu> I did but I'm kidna scared i got hacked or something
#707 [11:15] <Toffuu> Kinda*
#708 [11:16] <Toffuu> Because I've had this problem many times through out the previous year but then it wasn't any problem to reset the password o_o
#709 [11:16] <CapFan67> Toffuu, 10 days is not long enough. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#710 [11:16] <Lukadcf> https://paste.ubuntu.com/p/MsqSCYCw9Z/
#711 [11:16] <Toffuu> I'm just a bit stressed sowwy
#712 [11:17] <Lukadcf> https://paste.ubuntu.com/p/MsqSCYCw9Z/
#713 [11:17] <Lukadcf> This is my log
#714 [11:17] <Lukadcf> Some one helped me with this
#715 [11:17] <Toffuu> Because I have no idea what my Transaction Id thingy is.. I tried to search my whole home but I didn't find it.. So I'm kinda scared if they deny it
#716 [11:17] <Lukadcf> But after eating it doesnt work :((((
#717 [11:18] <Lukadcf> The game crashed whilst initializing game
#718 [11:19] <king_kong271> and?
#719 [11:19] <king_kong271> wht now?
#720 [11:19] <CapFan67> Toffuu, The link provided gives you directions to recover your transaction ID.
#721 [11:19] <Toffuu> Wait one question
#722 [11:19] <CapFan67> king_kong271, I'm researching other possible causes of your issue.
#723 [11:19] <Lukadcf> What I have to do :( https://paste.ubuntu.com/p/MsqSCYCw9Z/
#724 [11:19] <king_kong271> very well
#725 [11:19] <Toffuu> Is it possible for someone else to switch my account to their email? :s
#726 [11:20] <CapFan67> Toffuu, In order to change email accounts, you need to access to the original account, or need to know the security questions. So, unless you're horribly insecure, probably not.
#727 [11:20] <Toffuu> Well funny thing is
#728 [11:21] <CapFan67> Toffuu, ...that assumes your account was migrated. Unmigrated accounts are not as secure. EIther way, only Mojang can sort this out for you.
#729 [11:21] <Lukadcf> CapFan67
#730 [11:21] <Lukadcf> Do u know what I have to do?
#731 [11:21] <Lukadcf> https://paste.ubuntu.com/p/MsqSCYCw9Z/
#732 [11:21] <Toffuu> I requested to do the security stuff yesterday and forgot to do it so I went to do it today but then i had this problem appear
#733 [11:21] <Lukadcf> Or are u not a operator
#734 [11:21] <CapFan67> Lukadcf, Spamming the channel isn't helpful or going to make things faster. Please stand by.
#735 [11:22] <Lukadcf> Ok :( Someone helped me with this and I had to change -Xmx2G to -Xmx3G and It helped, then I was eating and left my mc open and now it doesnt work enymore
#736 [11:23] <Toffuu> Well, Thanks for your time! ^^ Bye bye c:
#737 [11:23] <CapFan67> Lukadcf, You shouldn't require that much memory with the vanilla client at vanilla settings. Did you run your render distance to a very high number, or did you add a resource pack?
#738 [11:23] * Toffuu [webchat@h-186-160.A166.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#739 [11:23] * ZekkenIA [webchat@187-84-9-13.metroethernet.dynamic.fst.sp.faster.net.br] has joined #minecrafthelp
#740 [11:23] <Lukadcf> My render distance is max
#741 [11:24] <Lukadcf> 32 Iguiss
#742 [11:24] <ZekkenIA> hi guys, i have an issue, i've change my cape by 3 times a lot of fast, and my account was been deactivated.. what can i do?
#743 [11:24] <CapFan67> Lukadcf, That would be the problem. Higher distance requries *much* more memory. Either reduce this to a reasonable number, or increase your memory again (for example to 4G).
#744 [11:24] <Lukadcf> I have 1 resource pack but I almost dont use it
#745 [11:25] <Lukadcf> How I can change it back to 8 without playing mc
#746 [11:25] <Lukadcf> because my launcher doesnt work
#747 [11:25] <CapFan67> ZekkenIA, You've given your login credentials to a non-Mojang 3rd party. This has resulted in an account lock. You will need to contact Mojang to unlock your account:
#748 [11:25] <CapFan67> ??> ZekkenIA account/send-email
#749 [11:25] <Absol> ZekkenIA: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#750 [11:25] <Absol> ZekkenIA: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#751 [11:25] <CapFan67> ??> ZekkenIA account/trans-id
#752 [11:25] <Absol> ZekkenIA: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#753 [11:26] <king_kong271> what happened
#754 [11:26] <Lukadcf> How I can fix it CapFan67
#755 [11:26] <king_kong271> how long would it take approximately
#756 [11:26] * Xaj [webchat@terminus-x.wireless.rit.edu] has joined #minecrafthelp
#757 [11:26] <CapFan67> Lukadcf, Navigate to your .minecraft folder. Open your options.txt file. find renderDistance and set the value to 10.
#758 [11:27] <CapFan67> king_kong271, I'm reading through hundreds of discussion comments on your error, looking for any other credible solutions. I'm sorry it's not faster.
#759 [11:27] * Xaj [webchat@terminus-x.wireless.rit.edu] has quit. (Client Quit)
#760 [11:28] <king_kong271> it okay im asking how long would it take approximately
#761 [11:30] * ZekkenIA [webchat@187-84-9-13.metroethernet.dynamic.fst.sp.faster.net.br] has quit. (Quit: webchat.esper.net)
#762 [11:30] <lewis> Hi, i am trying to recover my old minecraft account. I know the email and managed to change the password but i dont know the username or transaction ID. It is an old minecraft account not a mojang account.
#763 [11:30] <Lukadcf> I have changed it but it still doesnt work CapFan67
#764 [11:31] <Lukadcf> Do I have to delete al the text at ``recource packs''
#765 [11:32] <CapFan67> Lukadcf, In that case, my suggestion is to rename your options.txt to options.old. Then run the game and let it use default settings.
#766 [11:32] <CapFan67> lewis, If you don't know your credentials, you'll need to contact Mojang Support:
#767 [11:32] <CapFan67> ??> lewis account/send-email
#768 [11:32] <Absol> lewis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#769 [11:32] <Lukadcf> I cant find options.txt its just options
#770 [11:32] <Absol> lewis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#771 [11:32] <lewis> ok
#772 [11:32] <CapFan67> lewis, if you can't find your transaction ID, as for Alternative Verification Methods.
#773 [11:33] <CapFan67> Lukadcf, You have extensions disabled. Just rename the file, and it'll be fine.
#774 [11:33] <lewis> what do i do if i cant find transaction id?
#775 [11:33] <CapFan67> um.. Perhaps you were typing your question while I was answering it.
#776 [11:34] <CapFan67> lewis, But, here's the help page on finding your transaction ID:
#777 [11:34] <CapFan67> ??> lewis account/trans-id
#778 [11:34] <Absol> lewis: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#779 [11:34] <Lukadcf> CapFan67 How I can rename it?
#780 [11:35] <CapFan67> king_kong271, I am sorry. I can't find any other obvious causes. I can run through the standard troubleshooting (incompatible software, etc) if you like, but it isn't targeted at your issue.
#781 [11:35] <Lukadcf> Ow I see it
#782 [11:35] <CapFan67> Lukadcf, Press F2, rename.
#783 [11:35] <king_kong271> if it means i can launch the game do it
#784 [11:36] <CapFan67> king_kong271, Let's start by looking for incompatible software:
#785 [11:36] <CapFan67> ??> king_kong271 tools/hjt
#786 [11:36] <Absol> king_kong271: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#787 [11:36] <Absol> king_kong271: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#788 [11:36] <Lukadcf> I have renamed it to options.old
#789 [11:36] <CapFan67> king_kong271, That will create a report (text report) that I'll need to see.
#790 [11:36] <CapFan67> Lukadcf, Great. Try running the game.
#791 [11:37] <Lukadcf> OMG IT WORKS (I am so confused that a rename just fixed it xD)
#792 [11:37] <Lukadcf> Tyyy
#793 [11:37] <CapFan67> Lukadcf, We're reset your settings. Something you changed (such as render distance) caused you to run out of memory. At least you know how to reset in the future. =)
#794 [11:38] <Lukadcf> Tyy
#795 [11:38] * king_kong271 [webchat@ctel-92-53-59-202.cabletel.com.mk] has quit. (Quit: webchat.esper.net)
#796 [12:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#797 [12:29] * cactus [webchat@host86-183-79-196.range86-183.btcentralplus.com] has joined #minecrafthelp
#798 [12:29] * cactus [webchat@host86-183-79-196.range86-183.btcentralplus.com] has quit. (Client Quit)
#799 [12:30] * derPeet [webchat@p548E5645.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#800 [12:32] * Lord_Ralex [~Ralex@irc2.ae97.net] has joined #minecrafthelp
#801 [12:36] * Honourable_Man [webchat@5.79.76.38] has joined #minecrafthelp
#802 [12:40] <Honourable_Man> Hi, I've had trouble trying to login to Minecraft (PC-Win.10), mojang.com, and minecraft.net. Minecraft is telling me it can't connect to the server. Mojang.com is giving me a 403 error. minecraft.net is telling me there's been error and to try again. I had the same problem a couple of days ago and found online that I should try again after an hour
#803 [12:40] <Honourable_Man> or so but even after a couple of days I've had no luck.
#804 [12:44] <mattym> Honourable_Man, Turn off your VPN/Proxy.
#805 [12:59] * TheKingOfBlaze [webchat@md-188-69-193-26.omni.lt] has joined #minecrafthelp
#806 [13:00] <TheKingOfBlaze> Hello everyone.
#807 [13:00] <TheKingOfBlaze> Dunno if it is a bug or what, but where I plant my seeds (Or basically on any farmland) the light level is 0, and nothing grows.
#808 [13:00] <CapFan67> TheKingOfBlaze, Plants have changed in recent versions. You must have an air block above the plant in order for it to grow.
#809 [13:00] * Peachy [webchat@ip30-114-173-82.adsl2.static.versatel.nl] has joined #minecrafthelp
#810 [13:00] <Peachy> hey!!
#811 [13:01] <Peachy> Is there someone here to help me out?
#812 [13:01] <TheKingOfBlaze> Do you mean like a free space?
#813 [13:01] <TheKingOfBlaze> Or something else
#814 [13:01] <CapFan67> TheKingOfBlaze, There are a few blocks that can be placed there, but generally speaking I mean air.
#815 [13:01] <Peachy> Me?
#816 [13:02] * Peachy [webchat@ip30-114-173-82.adsl2.static.versatel.nl] has quit. (Client Quit)
#817 [13:02] * Peqcy [webchat@ip30-114-173-82.adsl2.static.versatel.nl] has joined #minecrafthelp
#818 [13:02] * TheUnknownEagle [webchat@h-31-22.A731.priv.bahnhof.se] has joined #minecrafthelp
#819 [13:03] <TheUnknownEagle> io.netty issues.. anyone know how to help?
#820 [13:03] <TheKingOfBlaze> CapFan, I don't really understand. Sorry
#821 [13:03] <Peqcy> Hii, i can't log in my MC...! I dont recieve a reset email and i tried mailing mojang twice! Please someone help
#822 [13:03] <CapFan67> TheKingOfBlaze, In order for crops to grow, you must have light level 9 or higher above the crop. This requires an empty block above the crop.
#823 [13:03] <TheKingOfBlaze> Ooooh
#824 [13:04] <TheUnknownEagle> Hello! every time I try to join a server, it says io.netty.channel.connecttimeoutexception connection timed out no further information... what do I do?
#825 [13:04] <TheKingOfBlaze> There is an empty block on top of it
#826 [13:04] <Peqcy> Hii, i can't log in my MC...! I dont recieve a reset email and i tried mailing mojang twice! Please someone help
#827 [13:04] * Fatiyar [webchat@cpe-76-94-82-42.socal.res.rr.com] has joined #minecrafthelp
#828 [13:04] <CapFan67> TheKingOfBlaze, Then, with sufficient light it should grow.
#829 [13:04] <Peqcy> Please someone help me ;-;
#830 [13:04] <TheKingOfBlaze> The light levels are 0
#831 [13:04] <Fatiyar> can any one help me fix my Minecraft?
#832 [13:04] <TheKingOfBlaze> when I check with f3 on the farm blocks
#833 [13:05] <CapFan67> TheKingOfBlaze, That's because you're standing on farmland, which is less than a full block. You need to measure the block *above* the crop, not the crop itself.
#834 [13:05] <Peqcy> Who here is a staff or able to help poeple?
#835 [13:05] <TheKingOfBlaze> Oooooh
#836 [13:05] <TheKingOfBlaze> That's a very good explanation
#837 [13:05] <CapFan67> Peqcy, Did you check your junk/spam folders?
#838 [13:05] <TheKingOfBlaze> Thank you Capfan
#839 [13:05] <Peqcy> yes i did
#840 [13:05] <Peqcy> I see nothing..
#841 [13:06] <Fatiyar> can some one help me??
#842 [13:06] <Peqcy> Its been over 2 weeks now
#843 [13:06] <CapFan67> Peqcy, In that case you'll need to contact Mojang Support:
#844 [13:06] <CapFan67> ??> Peqcy account/send-email
#845 [13:06] <Absol> Peqcy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#846 [13:06] <Absol> Peqcy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#847 [13:06] <Peqcy> I did guys, they aren't responding
#848 [13:06] <Peqcy> Its been a week now and i sended my second mail today
#849 [13:06] <CapFan67> Peqcy, Click the link about when you'll hear back. two weeks isn't long enough.
#850 [13:07] <CapFan67> Fatiyar, What issue are you having?
#851 [13:07] <Fatiyar> my Minecraft does not load it to games
#852 [13:07] <Peqcy> How long am i supposed to wait? I mean i payed for everything on MC.
#853 [13:07] <CapFan67> Fatiyar, Do you receive an error, or just "not responding"?
#854 [13:08] <Peqcy> I bought a cape, bought stuff on servers
#855 [13:08] <Fatiyar> not responding
#856 [13:08] <CapFan67> Peqcy, When the date on that page reaches the day you requested support, you should hear from Mojang.
#857 [13:08] <CapFan67> Fatiyar, That's often caused by incompatible software. Let's see what's running:
#858 [13:08] <CapFan67> ??> Fatiyar tools/hjt
#859 [13:08] <Absol> Fatiyar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#860 [13:08] <Absol> Fatiyar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#861 [13:09] <Peqcy> Capfan, what do u mean?
#862 [13:09] <CapFan67> Peqcy, Did you click on the link I provided, about when you'll hear from them?
#863 [13:09] <Peqcy> Yep
#864 [13:09] <CapFan67> Peqcy, Do you see the date they are currently responding to?
#865 [13:10] <Peqcy> Where can i see that>?
#866 [13:10] <Peqcy> In my mail box?
#867 [13:10] <CapFan67> Peqcy, ...on the page I linked.
#868 [13:10] <CapFan67> Peqcy, From the page: "We're currently replying to cases received on January 7. "
#869 [13:10] <CapFan67> Peqcy, Monitor this page. When the date reaches the day you requested support, you should get a response.
#870 [13:11] <Peqcy> So they're busy with the people who sended a mail on 7 january?
#871 [13:11] <CapFan67> Peqcy, Yes.
#872 [13:12] <Peqcy> I think its mojang tho, my friend tried getting a pass reset aswell and she didnt recieve it /...
#873 [13:12] * TheKingOfBlaze [webchat@md-188-69-193-26.omni.lt] has quit. (Quit: webchat.esper.net)
#874 [13:12] <CapFan67> Peqcy, Did this begin after changing your cape?
#875 [13:12] <Fatiyar> https://paste.ubuntu.com/p/5VPJXkjYYF/
#876 [13:13] <Peqcy> Yes Capfan
#877 [13:13] <Peqcy> I legit changed it
#878 [13:13] <Peqcy> Cuz i needed it to match my skin
#879 [13:13] <Peqcy> And then it was like : Your password isnt correct or smt
#880 [13:13] <Peqcy> I was like : WOT
#881 [13:13] <CapFan67> Fatiyar, you have malware (PremierOpinion). This is known to cause minecraft to not respond. Here is the removal instructions:
#882 [13:13] <CapFan67> ??> Fatiyar av/adwcleaner
#883 [13:13] <Absol> Fatiyar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#884 [13:13] <Absol> Fatiyar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#885 [13:14] <Peqcy> Okay so the first email i sended is deleted idk where it went and the second i send was 2 days ago so the 25th of january
#886 [13:14] <CapFan67> Peqcy, Ok. Soapbox moment. What you've done is given your Mojang credentials to a non-Mojang site. Mojang has likely locked your account. They will help you, but you must contact them through the form.
#887 [13:15] <CapFan67> Peqcy, In the future, *do not* use your Mojang credentials on non-Mojang sites.
#888 [13:15] <Peqcy> Uhh so do i need to send another mail?
#889 [13:15] <Peqcy> Or wut
#890 [13:15] <Peqcy> Do u mean
#891 [13:15] <CapFan67> Peqcy, If you've filled out the form I linked (prior to today), you're fine. Just wait for a response.
#892 [13:16] <Peqcy> Wait can u link it again?
#893 [13:16] <Peqcy> What form do u mean
#894 [13:16] <CapFan67> Peqcy, and what I mean, in plain speak, is *don't* ever use your MOjang credentials on Optifine's site.
#895 [13:16] * TheUnknownEagle [webchat@h-31-22.A731.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#896 [13:16] <CapFan67> Peqcy, Here is the request form:
#897 [13:16] <CapFan67> ??> Peqcy account/send-email
#898 [13:16] <Absol> Peqcy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#899 [13:16] <Absol> Peqcy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#900 [13:17] <Peqcy> account/send-email
#901 [13:17] <Peqcy> HUH
#902 [13:17] <CapFan67> Peqcy, That's a bot command. Follow Absol's instructions.
#903 [13:17] <Peqcy> O OKAY
#904 [13:17] <Peqcy> BUT if i send a mial today i have to wait till they respond to the 27th
#905 [13:18] <Peqcy> Are u kidding me
#906 [13:18] <CapFan67> Peqcy, If you've already used this form in the last couple of weeks, just wait for a response.
#907 [13:19] <Peqcy> The last mail i sended was on the 25th so 18 days :O
#908 [13:19] <CapFan67> Peqcy, Thus why I caution you not to use your Mojang login on the Optifine site in the future, to avoid this happening again.
#909 [13:20] <Peqcy> But then i can NEVER change ma cape again?
#910 [13:21] <CapFan67> Peqcy, Optifine is *not* Mojang. They should never ask for your login information, and you should never give it to them.
#911 [13:22] <Peqcy> Got it
#912 [13:22] * TheKingOfBlaze [webchat@md-188-69-193-26.omni.lt] has joined #minecrafthelp
#913 [13:22] <TheKingOfBlaze> Hey CapFan, that didn't work
#914 [13:22] * Emre718 [webchat@176.90.104.94] has joined #minecrafthelp
#915 [13:22] <TheKingOfBlaze> About the block higher light
#916 [13:22] <Emre718> hello guys
#917 [13:23] <Emre718> I need help
#918 [13:23] <Emre718> I dont login my account
#919 [13:23] <CapFan67> TheKingOfBlaze, can you describe what didn't work?
#920 [13:23] <mattym> TheKingOfBlaze, Please refer to the wiki for ingame game mechanics https://minecraft.gamepedia.com/Minecraft_Wiki
#921 [13:23] <CapFan67> Emre718, What happens when you try to login to the client?
#922 [13:24] <TheKingOfBlaze> CapFan wheneever You said to place the source of light higher
#923 [13:24] <TheKingOfBlaze> But the farmland block still has 0 light
#924 [13:26] * satiyar [webchat@cpe-76-94-82-42.socal.res.rr.com] has joined #minecrafthelp
#925 [13:26] <satiyar> It is my Fatiyar
#926 [13:27] <satiyar> I did it and u guys banned me
#927 [13:27] <CapFan67> satiyar, No ban that I see on this side. Do you have the link to the report?
#928 [13:28] <satiyar> ?
#929 [13:28] <CapFan67> satiyar, Sorry, did you finish running ADWCleaner?
#930 [13:28] <satiyar> yes
#931 [13:28] <CapFan67> satiyar, Try running the game now.
#932 [13:29] <satiyar> i am in thank u somemuch
#933 [13:29] * qhorseperson [webchat@68-185-38-109.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#934 [13:29] <CapFan67> satiyar, Glad to hear it's working. Enjoy!
#935 [13:30] <satiyar> have a good day
#936 [13:30] <qhorseperson> having problem when trying to play open minecraft. crash.The driver does not appear to support OpenGL
#937 [13:30] <qhorseperson> Copy to clipboard
#938 [13:31] <CapFan67> ??> qhorseperson win/dxdiag
#939 [13:31] <Absol> qhorseperson: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#940 [13:33] * Peqcy [webchat@ip30-114-173-82.adsl2.static.versatel.nl] has quit. (Quit: webchat.esper.net)
#941 [13:34] <TheKingOfBlaze> Could anyone help me with the 0 light on Farmland block ?
#942 [13:35] <mattym> TheKingOfBlaze, Read the wiki as instructed.
#943 [13:35] <TheKingOfBlaze> oki doki
#944 [13:35] <qhorseperson> https://paste.ubuntu.com/p/BmKJHNBY4w/
#945 [13:35] <TheKingOfBlaze> Didn't see the link
#946 [13:35] <TheKingOfBlaze> Ty
#947 [13:36] <CapFan67> qhorseperson, Here's the current driver for your card: https://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#948 [13:38] <qhorseperson> ty downloading :)
#949 [13:38] * DESTRUIFERNO [webchat@191-8-1-138.user.vivozap.com.br] has joined #minecrafthelp
#950 [13:40] * DESTRUIFERNO [webchat@191-8-1-138.user.vivozap.com.br] has quit. (Client Quit)
#951 [13:41] <TheKingOfBlaze> This thingsBut the light level is 0 while it's a sunny day too
#952 [13:42] <qhorseperson> Success! ty again!
#953 [13:44] <TheKingOfBlaze> oh wait
#954 [13:45] <TheKingOfBlaze> It still doesn't work
#955 [13:45] <mattym> TheKingOfBlaze, Its not a bug in the current version of the game, so you are either measuring wrong, or have not read the wiki on what is required for them to work properly.
#956 [13:46] <mattym> TheKingOfBlaze, This channel is not for ingame support or issues.
#957 [13:46] <TheKingOfBlaze> Ok, sorry
#958 [13:47] * JustTesting [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#959 [13:48] * JustTesting [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has quit. (Client Quit)
#960 [14:00] * TheKingOfBlaze [webchat@md-188-69-193-26.omni.lt] has quit. (Quit: webchat.esper.net)
#961 [14:05] * Fredbear500 [webchat@ip70-174-50-216.hr.hr.cox.net] has joined #minecrafthelp
#962 [14:06] <Fredbear500> Hey. My friend is having some issues with Minecraft For Nintendo Switch where he cannot join a world nor completely sign in.
#963 [14:09] <tyteen4a03> Fredbear500: we don't really offer support for Switch
#964 [14:09] <tyteen4a03> Fredbear500: best course of action would be to consult Minecraft Forums, or contact Nintendo support
#965 [14:09] <Fredbear500> I just contacted Nintendo Support and they told me to contact Mojang.
#966 [14:10] * HG1 [webchat@c-75-73-2-165.hsd1.mn.comcast.net] has joined #minecrafthelp
#967 [14:11] <HG1> Hello?
#968 [14:11] <CapFan67> Hi
#969 [14:12] <HG1> So how do I migrate when I not only do I not have the Transaction id but I also have no Idea what email I used.
#970 [14:13] <CapFan67> HG1, You will need to contact Mojang Customer Support. It's worth searching for your Transaction ID (I'll link the help page) as it makes the process easy. Otherwise, ask Mojang for an Alternate Verification Method.
#971 [14:13] <CapFan67> ??> HG1 account/send-email
#972 [14:13] <Absol> HG1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#973 [14:13] <Absol> HG1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#974 [14:13] <CapFan67> ??> HG1 account/trans-id
#975 [14:13] <Fredbear500> I just emailed them and a few minutes ago.
#976 [14:13] <Absol> HG1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#977 [14:13] <HG1> K
#978 [14:14] <HG1> How can I figure out when I purchaed my account?
#979 [14:14] <Fredbear500> How long does it take for them to reply to my email.
#980 [14:15] <CapFan67> HG1, Only you would know when you purchased.
#981 [14:15] <CapFan67> Fredbear500, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#982 [14:19] * moonikka [webchat@host86-179-83-82.range86-179.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#983 [14:26] * xPiano [webchat@207-118-110-246.dyn.centurytel.net] has joined #minecrafthelp
#984 [14:26] <xPiano> so I need help because I don't have access to my old email that it is sending the password change to
#985 [14:27] <CapFan67> xPiano, So, you don't know your password, and don't have access to your email?
#986 [14:27] <xPiano> yep
#987 [14:28] <xPiano> i requested an email change to the support thingy but they havent responded and its been around a week
#988 [14:28] <CapFan67> xPiano, Ah, you're on track then. You have a bit more waiting. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#989 [14:32] * JackWolfen [webchat@95.73.6.198] has joined #minecrafthelp
#990 [14:32] <JackWolfen> Hello
#991 [14:32] <CapFan67> Hi
#992 [14:35] <JackWolfen> I couldn't understand. Why e-mails from Mojang don't went to my indox. And I couldn't reset my secret questions :(
#993 [14:36] <CapFan67> JackWolfen, Did you check your junk/spam folders?
#994 [14:37] * Sheniqua [webchat@mta-98-157-190-144.ma.rr.com] has joined #minecrafthelp
#995 [14:37] <JackWolfen> Yes, but didn't found any e-mail from Mojang
#996 [14:37] <Sheniqua> Can't connect to server
#997 [14:37] <CapFan67> JackWolfen, In that case, you'll need to contact Mojang Customer Support:
#998 [14:37] <Sheniqua> Idk if the servers are down or what, but it didn't do this yesterday
#999 [14:37] <CapFan67> ??> JackWolfen account/send-email
#1000 [14:37] <Absol> JackWolfen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1001 [14:37] <Absol> JackWolfen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1002 [14:37] <CapFan67> ??> JackWolfen account/trans-id
#1003 [14:37] <Absol> JackWolfen: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1004 [14:37] * Sheniqua [webchat@mta-98-157-190-144.ma.rr.com] has quit. (Client Quit)
#1005 [14:39] <JackWolfen> Yes, i did it early about 3-4 days ago or long
#1006 [14:39] <CapFan67> JackWolfen, Refer to the link above for response times.
#1007 [14:41] <JackWolfen> There's now only to wait reply frmo Mojang
#1008 [14:41] <JackWolfen> *from
#1009 [14:41] * Webchat_11377 [webchat@81.3.90.146.dyn.plus.net] has joined #minecrafthelp
#1010 [14:41] * Espercorn kicked Webchat_11377 from #minecrafthelp (Reason: ebchat_11377 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1011 [14:42] * Fredbear500 [webchat@ip70-174-50-216.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#1012 [14:53] * Wizardb171B [webchat@tnhlon4048w-lp130-01-184-144-127-24.dsl.bell.ca] has joined #minecrafthelp
#1013 [14:53] <Wizardb171B> can some1 help me with the minecraft textures
#1014 [14:53] <CapFan67> Wizardb171B, A technical issue?
#1015 [14:53] <Wizardb171B> is every1 afk
#1016 [14:53] <Wizardb171B> o
#1017 [14:54] <Wizardb171B> i dont rlly know if its a technical one
#1018 [14:54] <Wizardb171B> when something gets effected with glowing the whole screen turns black
#1019 [14:54] <Wizardb171B> u cant see anything exept the mob/player you effected with glowing
#1020 [14:54] <CapFan67> Wizardb171B, Does this happen with the current version vanilla client (no mods)?
#1021 [14:55] <Wizardb171B> 1.12.2
#1022 [14:55] <Wizardb171B> vanilla
#1023 [14:55] <Wizardb171B> and default resource pack
#1024 [14:55] <CapFan67> Wizardb171B, Does the issue happen with 1.13.2?
#1025 [14:55] <Wizardb171B> hm
#1026 [14:55] <Wizardb171B> ima check
#1027 [14:56] <Wizardb171B> only 1.12.2
#1028 [14:56] <CapFan67> Wizardb171B, I'm sorry, but we only support the current version vanilla client.
#1029 [14:56] <Wizardb171B> so only 1.13.2?
#1030 [14:56] <CapFan67> Wizardb171B, Correct.
#1031 [14:57] <Wizardb171B> ofo
#1032 [14:57] <Wizardb171B> oof
#1033 [14:57] * person12 [webchat@172-14-117-7.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1034 [14:57] <CapFan67> Wizardb171B, You might try the forums.
#1035 [14:57] <Wizardb171B> but is there any way to change the glowing texture?
#1036 [14:57] <person12> i bought minecraft but wont let me play
#1037 [14:57] <CapFan67> person12, What do you mean by "wont' let me play"?
#1038 [14:58] <person12> i cant download part of the minecraft java game
#1039 [14:58] * Wizardb171B [webchat@tnhlon4048w-lp130-01-184-144-127-24.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1040 [14:58] <person12> it says Unable to save download. gd_gb.json
#1041 [14:58] <CapFan67> person12, download issues are often caused by incompatible software. Let's see if you have any running:
#1042 [14:58] <CapFan67> ??> person12 tools/hjt
#1043 [14:58] <Absol> person12: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1044 [14:58] <Absol> person12: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1045 [14:59] <person12> ok ill try that
#1046 [15:00] <CapFan67> person12, That will produce a report that we can use to see if there is any known issues.
#1047 [15:02] <person12> ok
#1048 [15:03] <CapFan67> person12, After you paste to the website and get a new page, post the link here.
#1049 [15:03] * Internaut [webchat@pool-173-53-25-107.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1050 [15:04] <person12> https://paste.ubuntu.com/p/3TmQnXhJ6d/ this is the link for the log files
#1051 [15:04] * Internaut [webchat@pool-173-53-25-107.rcmdva.fios.verizon.net] has quit. (Client Quit)
#1052 [15:05] * person12 [webchat@172-14-117-7.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1053 [15:05] <CapFan67> person12, You have ByteFence installed, known to block minecraft downloads and updates. Here's the removal instructions:
#1054 [15:06] * person12 [webchat@172-14-117-7.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1055 [15:06] <CapFan67> person12, You have ByteFence installed, known to block minecraft downloads and updates. Here's the removal instructions:
#1056 [15:06] <CapFan67> ??> person12 av/bytefence
#1057 [15:06] <Absol> person12: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1058 [15:06] <person12> ohhhhh
#1059 [15:06] * Voyager3 [webchat@ip72-197-185-38.sd.sd.cox.net] has joined #minecrafthelp
#1060 [15:06] <person12> thank youu
#1061 [15:06] <Voyager3> hello?
#1062 [15:06] <CapFan67> Hello indeed.
#1063 [15:07] <Voyager3> ok someone is here
#1064 [15:07] <Voyager3> on mojang's website, I try to reset my email that is linked to my minecraft account, but it doesn't work
#1065 [15:08] <CapFan67> Voyager3, Do you mean reset your password?
#1066 [15:08] <Voyager3> no, change my email
#1067 [15:08] <CapFan67> Voyager3, At which step did it fail?
#1068 [15:08] <Voyager3> I requested an email reset to my new email, but it doesn't send
#1069 [15:09] <Voyager3> And when I click resend request, it still doesn't work
#1070 [15:09] <CapFan67> Voyager3, Did you check your junk/spam folders?
#1071 [15:09] <Voyager3> yep
#1072 [15:10] <CapFan67> Voyager3, If you're not receiving system emails from Mojang, you'll need to contact their Customer Support:
#1073 [15:10] <CapFan67> ??> Voyager3 account/send-email
#1074 [15:10] <Absol> Voyager3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1075 [15:10] <Absol> Voyager3: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1076 [15:10] <CapFan67> ??> Voyager3 account/trans-id
#1077 [15:10] <Absol> Voyager3: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1078 [15:10] <Voyager3> it also says this
#1079 [15:10] <Voyager3> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID
#1080 [15:11] <Voyager3> It says that when clicking "Send request"
#1081 [15:12] <CapFan67> Voyager3, I'm not sure on which page you have "Send request". The bottom of the page I linked should have a button labeled "Send Email" below a captcha.
#1082 [15:13] <Voyager3> on mojangs website, when I login and then go to settings and then go to the "Change email" page, that is where the button is
#1083 [15:13] <CapFan67> Voyager3, But you're not receiving responses from that page. You will need to contact Mojang support.
#1084 [15:13] <Voyager3> Ok
#1085 [15:15] * Mr_Vape [webchat@host-197.57.53.112.tedata.net] has joined #minecrafthelp
#1086 [15:16] <Mr_Vape> Hi account me not give link me reset pasword
#1087 [15:17] <CapFan67> Mr_Vape, Did you check your spam/junk folders?
#1088 [15:18] <Mr_Vape> yes iam check But my account has been hacked and you are back
#1089 [15:18] <Mr_Vape> yes iam check But my account has been hacked and you are back
#1090 [15:18] * Voyager3 [webchat@ip72-197-185-38.sd.sd.cox.net] has left #minecrafthelp
#1091 [15:18] <CapFan67> ??> Mr_Vape account/hacked
#1092 [15:18] <Absol> Mr_Vape: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1093 [15:18] <Absol> Mr_Vape: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1094 [15:18] * person12 [webchat@172-14-117-7.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1095 [15:19] <Mr_Vape> I have retrieved it but do not send me a reset password link
#1096 [15:20] <CapFan67> Mr_Vape, Then you'll need to contact Mojang Customer Support.
#1097 [15:20] <CapFan67> ??> Mr_Vape account/send-email
#1098 [15:20] <Absol> Mr_Vape: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1099 [15:20] <Absol> Mr_Vape: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1100 [15:20] <CapFan67> ??> Mr_Vape account/trans-id
#1101 [15:20] <Absol> Mr_Vape: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1102 [15:20] * Retlen [webchat@51-171-41-193-dynamic.agg2.cty.lmk-pgs.eircom.net] has joined #minecrafthelp
#1103 [15:21] * erratic [~paige@anon-35-90.vpn.ipredator.se] has joined #minecrafthelp
#1104 [15:22] * JackWolfen [webchat@95.73.6.198] has quit. (Quit: webchat.esper.net)
#1105 [15:26] * Mr_Vape [webchat@host-197.57.53.112.tedata.net] has quit. (Quit: webchat.esper.net)
#1106 [15:28] * Retlen [webchat@51-171-41-193-dynamic.agg2.cty.lmk-pgs.eircom.net] has quit. (Quit: webchat.esper.net)
#1107 [15:28] * Internaut [webchat@pool-173-53-25-107.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1108 [15:30] <Internaut> Hello! My friend is having this error when he tries to join my server: "io.netty.channel.abstractchannel$annotatedconnectexception" We've looked all over for a fix and can't find anything. He has reinstalled the game, restarted his computer, and joined a different WiFi and nothing's happening. I've also restarted my server multiple times. I can joi
#1109 [15:30] <Internaut> n the server perfectly fine. Is there a fix to this?
#1110 [15:31] * Minecraft [webchat@p578FF18D.dip0.t-ipconnect.de] has joined #minecrafthelp
#1111 [15:31] * Minecraft is now known as Guest60927
#1112 [15:32] <Guest60927> How are the Minecraft animal sounds recorded?
#1113 [15:33] * hlep [webchat@99-30-11-145.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1114 [15:33] <hlep> help
#1115 [15:33] <hlep> My minecraft freezes at the Mojang screen, is there any way to fix this?
#1116 [15:34] * roseb [webchat@99-179-115-66.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1117 [15:34] <CapFan67> hlep, That's often caused by incompatible software running on your computer. Let's see what's running:
#1118 [15:34] <CapFan67> ??> hlep tools/hjt
#1119 [15:34] <Absol> hlep: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1120 [15:34] <Absol> hlep: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1121 [15:36] <hlep> https://paste.ubuntu.com/p/mY9qbgy5PG/
#1122 [15:36] <Guest60927> Can I play Minecraft Pi edition on other devices ?
#1123 [15:36] <CapFan67> hlep, You have malware known to cause the client to stop responding (PremierOpinion). I'll link the removal instructions:
#1124 [15:36] <CapFan67> ??> hlep av/adwcleaner
#1125 [15:36] <Absol> hlep: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1126 [15:37] <Absol> hlep: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1127 [15:37] <roseb> I'm getting "could not connect to server" when trying to login to minecraft, and I can't ping the auth servers. I've tried literally every fix I could find on the internet from using "MCLeaks" to unplugging my router to reinstalling minecraft to checking my firewall. any known fixes???
#1128 [15:38] <CapFan67> roseb, What's the exact error you get when you try to log into the client?
#1129 [15:38] <roseb> "Could not connect to server."
#1130 [15:38] * hlep [webchat@99-30-11-145.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1131 [15:39] <CapFan67> roseb, Have you reset your router?
#1132 [15:39] <roseb> Yes
#1133 [15:39] <CapFan67> roseb, Are you able to log into Mojang.com and Minecraft.net?
#1134 [15:40] <roseb> Yes
#1135 [15:40] * Internaut [webchat@pool-173-53-25-107.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1136 [15:40] <CapFan67> roseb, Do you know how to view your hosts file?
#1137 [15:40] * satiyar [webchat@cpe-76-94-82-42.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1138 [15:40] <roseb> Nope
#1139 [15:40] <CapFan67> roseb, Let's see if it's the problem:
#1140 [15:41] <CapFan67> ??> roseb win/hosts
#1141 [15:41] <Absol> roseb: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1142 [15:41] <Absol> roseb: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#1143 [15:43] * UchihaAsthex4 [webchat@ip-177-79-6-207.user.vivozap.com.br] has joined #minecrafthelp
#1144 [15:43] <UchihaAsthex4> Socorro
#1145 [15:43] <UchihaAsthex4> Mostra o erro:
#1146 [15:43] <UchihaAsthex4> Using incremental CMS is deprecated and will likely be removed in a future release
#1147 [15:43] <UchihaAsthex4> Carrega mais n abre...
#1148 [15:43] * Guest60927 [webchat@p578FF18D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1149 [15:44] <CapFan67> UchihaAsthex4, That's normal.
#1150 [15:44] <UchihaAsthex4> I'm Brazilian
#1151 [15:44] <UchihaAsthex4> HELPPPPPPPPPPP
#1152 [15:44] <CapFan67> ??> UchihaAsthex4 launcher/log-txt
#1153 [15:44] <Absol> UchihaAsthex4: We need to see your full launcher log, which is created in the game directory.
#1154 [15:44] <Absol> UchihaAsthex4: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1155 [15:46] * xPiano [webchat@207-118-110-246.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#1156 [15:47] * hlep [webchat@99-30-11-145.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1157 [15:47] <roseb> https://paste.ubuntu.com/p/TYbqFCnymP/
#1158 [15:47] <hlep> okay so i restarted my computer what do i do now?
#1159 [15:47] <CapFan67> hlep, If ADWCleaner is finished, try running the client.
#1160 [15:47] <hlep> after running the program*
#1161 [15:47] <hlep> ok
#1162 [15:48] * collin_archerman [webchat@53567E05.cm-6-7b.dynamic.ziggo.nl] has joined #minecrafthelp
#1163 [15:48] <CapFan67> roseb, Those entries are the problem. Close notepad and I'll give you instructions to run an elevated session so you can edit them out.
#1164 [15:48] * collin_archerman [webchat@53567E05.cm-6-7b.dynamic.ziggo.nl] has quit. (Client Quit)
#1165 [15:48] <CapFan67> ??> roseb win/hosts/edit
#1166 [15:48] <Absol> roseb: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1167 [15:48] <Absol> roseb: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1168 [15:49] <roseb> got it
#1169 [15:49] <CapFan67> roseb, After you edit and successfully save, try logging in again.
#1170 [15:50] <hlep> YOU GUYS SAVED ME
#1171 [15:50] <hlep> THANK YOU SO MUCH!
#1172 [15:50] <CapFan67> hlep, Glad it's working. Enjoy!
#1173 [15:51] <CapFan67> roseb, As a note, those are caused by MCLeaks. If you log into your account with those in there, you've added your account to the alt pool (very bad thing). Change your password immediately.
#1174 [15:51] <roseb> theres a YT tutorial that says using MCLeaks fixes the issue, guess you can't trust everything. thanks for the help
#1175 [15:57] <UchihaAsthex4> Thanks
#1176 [15:58] * UchihaAsthex4 [webchat@ip-177-79-6-207.user.vivozap.com.br] has quit. (Quit: webchat.esper.net)
#1177 [16:00] * Noraanan [webchat@ip68-224-70-187.lv.lv.cox.net] has joined #minecrafthelp
#1178 [16:00] <Noraanan> Hello, I am having trouble loading Minecraft on my computer.
#1179 [16:00] <CapFan67> Noraanan, What trouble are you having?
#1180 [16:00] <Noraanan> The error message says Pixel Format Not Accelerated
#1181 [16:01] <CapFan67> ??> Noraanan win/hosts/edit
#1182 [16:01] <Absol> Noraanan: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1183 [16:01] <Absol> Noraanan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1184 [16:01] <Noraanan> I've gone to the Mojang help page, and downloaded an Intel Driver download
#1185 [16:01] <Noraanan> Sorry I mean an Intel Driver Updater download
#1186 [16:02] <Noraanan> The Intel Driver Updater detected my computer and did not find any driver to update
#1187 [16:02] <CapFan67> Noraanan, That error is a driver error. Your dxdiag will help me determine if there is any direction we can give you.
#1188 [16:02] <Noraanan> Here is the paste, https://paste.ubuntu.com/p/fvKhzj5PQ2/
#1189 [16:03] <CapFan67> Noraanan, Your Core 2 duo is far below the minimum requirements to run Minecraft.
#1190 [16:03] * iw1 [webchat@host-105.86.6.49.etisalat.com.eg] has joined #minecrafthelp
#1191 [16:03] <Noraanan> Is that fixable in the software or would I need new hardware for that
#1192 [16:04] <CapFan67> Noraanan, You'll need updated hardware.
#1193 [16:04] <CapFan67> Noraanan, Even with a dedicated video card, 1.13.2 will crash on that CPU.
#1194 [16:04] <iw1> hi
#1195 [16:04] <iw1> guys my password has been lost
#1196 [16:04] <CapFan67> Noraanan, I know this first hand. I have one myself. =/
#1197 [16:05] <CapFan67> iw1, Have you tried resetting your password?
#1198 [16:05] <iw1> yeah
#1199 [16:05] <iw1> but nothing come to me
#1200 [16:05] <Noraanan> Thanks CapFan67, I wanted to just play 1.7.10 though, is that possible or still too much for this copmuter
#1201 [16:05] <CapFan67> iw1, Did you check your junk/spam folders?
#1202 [16:05] <iw1> yeah theres nothing
#1203 [16:06] <CapFan67> Noraanan, Again, you *might* get it to run with a dedicated card, but I'd personally direct money into a new system rather than an old video card.
#1204 [16:06] <CapFan67> iw1, In that case, you'll need to contact Mojang Customer Support:
#1205 [16:06] <CapFan67> ??> iw1 account/send-email
#1206 [16:06] <Absol> iw1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1207 [16:06] <Absol> iw1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1208 [16:06] <CapFan67> ??> iw1 account/trans-id
#1209 [16:06] <Absol> iw1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1210 [16:07] <iw1> +capfan67 i send to them then they reply to me with automatic reply
#1211 [16:07] <Noraanan> Okay, this computer is a repair project anyways, I guess it's time to get a new one. Thanks again CapFan67, I'll sign out now
#1212 [16:07] * Noraanan [webchat@ip68-224-70-187.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1213 [16:08] <iw1> what can i do +capfan678
#1214 [16:08] <iw1> what can i do +capfan67
#1215 [16:08] <CapFan67> iw1, When did you send your support request?
#1216 [16:09] <iw1> what is support request? +capfan67
#1217 [16:09] <CapFan67> iw1, You said you send to them and got an automatic reply. ..when did you send your support request?
#1218 [16:10] <iw1> yesterday
#1219 [16:10] <CapFan67> iw1, Ok. You have longer to wait. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1220 [16:11] <iw1> ohh wait they will answer me in 7 January?
#1221 [16:12] <iw1> ohh wait they will answer me in 7 January? +capfan67
#1222 [16:12] <CapFan67> iw1, Today, they are answering email from 7 Jan. When that date progresses to the day you sent your request, then they will answer you.
#1223 [16:14] <iw1> if they doesnt answer me what i will do
#1224 [16:14] * Tom [webchat@host86-134-213-86.range86-134.btcentralplus.com] has joined #minecrafthelp
#1225 [16:14] <Tom> Hi
#1226 [16:15] <CapFan67> Hi
#1227 [16:15] <Tom> I need to talk to someone
#1228 [16:16] <Tom> That is a staff
#1229 [16:16] <CapFan67> Tom, do you mean IRC channel staff? We're not Mojang.
#1230 [16:16] <iw1> +capfan67 when will they answer me?
#1231 [16:16] <CapFan67> iw1, I gave you the web page to watch. I cannot tell the future. Keep an eye on that date.
#1232 [16:17] <Tom> It’s about my Minecraft, I paid for the full then I got a new pc and I need to buy it again
#1233 [16:18] <CapFan67> Tom, Java Edition or Bedrock Edition?
#1234 [16:18] <Tom> Java
#1235 [16:18] <iw1> i cant understand something from the web page ??? +capfan67
#1236 [16:18] <CapFan67> Tom, Are you intentionally wanting to buy a second account, or are you asking about running your account on the new computer?
#1237 [16:18] <Tom> Running my account on my new pc
#1238 [16:19] <iw1> i cant understand something from the web page ??? +capfan67
#1239 [16:19] <Tom> I spent prob £100 in my account so I wat that account
#1240 [16:19] <CapFan67> Tom, Ok. Java Edition is not licensed to the computer, but rather by your account. Simply install Java Edition on the new PC, and log in with your credentials.
#1241 [16:19] <iw1> i cant understand something from the web page ??? +capfan67
#1242 [16:19] <CapFan67> iw1, You will need to wait for MOjang to respond. Stop spamming the channel.
#1243 [16:19] <Tom> But I logged in and it tells me to buy it again
#1244 [16:20] <iw1> okay sorry
#1245 [16:20] <CapFan67> Tom, when you log into Mojang.com and view your account, do you see your Java Edition license?
#1246 [16:20] <Tom> I’m on my phone
#1247 [16:20] <CapFan67> Tom, If so, log fully out of the launcher (upper right hand corner), then log back in.
#1248 [16:21] <Tom> I’m on my phone
#1249 [16:21] <Tom> I have Minecraft on my phone
#1250 [16:21] <Tom> But not on my pc
#1251 [16:21] <Tom> So I just wanted to know what to do for the morning
#1252 [16:22] <CapFan67> Tom, If you own Java Edition, you won't need to repurchase. WHen you can, log out and back in. If that doesn't solve the issue, we can look at a few other things.
#1253 [16:22] <Tom> Ok
#1254 [16:22] <Tom> Brb
#1255 [16:26] * iw1 [webchat@host-105.86.6.49.etisalat.com.eg] has quit. (Quit: webchat.esper.net)
#1256 [16:29] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1257 [16:29] * webrosc is now known as Guest26394
#1258 [16:32] * Guest26394 is now known as webrosc
#1259 [16:34] * hlep [webchat@99-30-11-145.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1260 [16:46] * chippy [webchat@24.61.157.85] has joined #minecrafthelp
#1261 [16:47] <chippy> Uh
#1262 [16:47] <chippy> Hi
#1263 [16:47] <chippy> I think I was hacked
#1264 [16:47] <chippy> Im not sure what to do
#1265 [16:47] <chippy> Any help is appreciated
#1266 [16:48] <webrosc> ??> chippy account/hacked
#1267 [16:48] <Absol> chippy: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1268 [16:48] <Absol> chippy: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1269 [16:48] <chippy> I dont have my transaction ID
#1270 [16:49] <webrosc> do you remember when you got the game and how you paid?
#1271 [16:50] <webrosc> the transaction ID is in the payment email from when you got the game, so if you still have that email you have the ID
#1272 [16:51] <chippy> I checked the email I'm pretty sure I bought it with and nothings there
#1273 [16:51] <chippy> My mom bought it for me a long time ago, during 1.2.5. I checked her email for the ID and it wasnt there. We used a debit card
#1274 [16:53] <webrosc> so your looking about 2012, and payment then was handled by Skrill
#1275 [16:53] <webrosc> ??> chippy account/trans-id/skrill
#1276 [16:53] <Absol> chippy: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#1277 [16:53] <Absol> chippy: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#1278 [17:05] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1279 [17:08] * ELIRE [webchat@71-87-201-90.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#1280 [17:09] * leo [webchat@host-92-13-234-190.as43234.net] has joined #minecrafthelp
#1281 [17:09] * leo [webchat@host-92-13-234-190.as43234.net] has quit. (Client Quit)
#1282 [17:10] * alaina [webchat@ip-64-250-255-67.lasvegas.net] has joined #minecrafthelp
#1283 [17:10] <ELIRE> Every time I try to play it has an error and says "unable to create directory". I tried downloading a game maps months ago but have since deleted it and now can't play for some reason. Any help would be amazing!
#1284 [17:10] <alaina> hi hello
#1285 [17:11] <alaina> After I changed my Optifine cape the other day or I got logged out of my Minecraft account. I tried to reset my password but it would not send me the email. I am convinced that Optifine locked my account // changed the email and password. If you could reply as soon as possible that would be great! Thank you for reading have a blessed day.
#1286 [17:11] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1287 [17:11] <mattym> alaina, DO NOT, log into non-Mojang sites with your account credentials, you will need to contact Mojang to fix it.
#1288 [17:11] <mattym> ??> alaina account/send-email
#1289 [17:11] <Absol> alaina: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1290 [17:11] <Absol> alaina: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1291 [17:12] <mattym> ELIRE, Can you provide the full error details?
#1292 [17:12] <alaina> I have sent an email to them but I cannot find my transaction id.
#1293 [17:14] <ELIRE> When I click show further details it says "Error details: the system cannot find the specified path. Filename on disk: saves. Path: C:/Users\yourusername\AppData\Roaming\.minecraft\saves. Exists: false."
#1294 [17:15] <ELIRE> I'm not really sure what to do. I tried looking online to see if anyone else had the same issue but could not find a solution.
#1295 [17:15] <mattym> ELIRE, Did you adjust the settings in the launcher?
#1296 [17:15] <ELIRE> I think I did but I can't remember if or what I changed. This was maybe six months ago.
#1297 [17:16] <alaina> After I changed my Optifine cape the other day or I got logged out of my Minecraft account. I tried to reset my password but it would not send me the email. I am convinced that Optifine locked my account // changed the email and password.I have changed my cape many times before for the past 2 yeas. This has never happened and my other friends also
#1298 [17:16] <alaina> have done this but it never changed their password or anything like that. I tried to reset my password but as I said before it would not send me the email. I have sent a email to Mojang about the problem. I have taken advice from other websites and it said I have to wait a day and I did but I still cannot log in. I know people who have fixed this p
#1299 [17:16] <alaina> roblem so if you are one please help me too! :D
#1300 [17:16] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Quit: ZNC 1.7.2 - https://znc.in)
#1301 [17:16] <mattym> ??> ELIRE win/reinst
#1302 [17:16] <Absol> ELIRE: You may need to reinstall the locally installed files that Minecraft puts into place.
#1303 [17:16] <Absol> ELIRE: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1304 [17:17] <mattym> alaina, Contact Mojang as directed. Do not spam the channel.
#1305 [17:17] <alaina> Sorry, I tried to add more info like one asked :pensive:
#1306 [17:17] <ELIRE> I have uninstalled twice and it says the same thing. I downloaded the game on another computer and it worked fine but won't work on mine.
#1307 [17:17] <alaina> When do you think Mojang would respond?
#1308 [17:18] <mattym> alaina, See the link you were given.
#1309 [17:18] <mattym> ELIRE, Make sure you reinstall it the exact way Absol described.
#1310 [17:18] <alaina> Yes I have read that but what happens if they don't respond by the next few weeks? Does that mean my accounts gone?
#1311 [17:19] <mattym> alaina, They will respond when they respond.
#1312 [17:19] <alaina> Okay, thank you! But one more thing.. I cannot find my transaction ID code in my emails. I have looked in junk spam ect. is there a way you can help me find this as well?
#1313 [17:20] <alaina> Also, do you use Optifine as well?
#1314 [17:20] <mattym> ??> alaina account/trans-id
#1315 [17:20] <Absol> alaina: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1316 [17:20] <mattym> alaina, Do not log in on their website, ever.
#1317 [17:20] <alaina> I have tried that.
#1318 [17:20] <mattym> alaina, Then you will have to work with Mojang when they reply.
#1319 [17:21] <ELIRE> It worked! Thank you both so much!
#1320 [17:22] <alaina> Is there anymore helpers online?
#1321 [17:22] <CapFan67> alaina, Likely a few of us.
#1322 [17:22] <mattym> alaina, Its not going to change your options.
#1323 [17:23] <alaina> I really just want to know if any more are on because I'm for sure at least one of them uses Optifine aswell.
#1324 [17:24] <CapFan67> alaina, What's your question for someone who uses the mod?
#1325 [17:24] <mattym> alaina, They will still all tell you the same thing.
#1326 [17:24] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1327 [17:24] <alaina> If any of them has experienced this problem as well and if they have fixed it through a different method.
#1328 [17:25] <CapFan67> alaina, Using the mod isn't the problem. Giving away your login information is the problem. We don't have your issue because we're responsible with our Mojang credentials.
#1329 [17:26] <alaina> Yes, I know that. But people who have donated which is half of the people who use the mod will prolly know a another way to fix this. But , thanks for trying to help me.
#1330 [17:27] <alaina> Also, I was not the one to donate for my cape a friend did it for me a couple years back.
#1331 [17:27] <CapFan67> alaina, Regardless of donations, it's irresponsible for Optinfine to ask you for Mojang credentials, and it's irresponsible to give them when asked.
#1332 [17:29] <alaina> How many helpers are online right now?
#1333 [17:30] <CapFan67> alaina, The irony is, Of us all, I am probably the most sympathetic toward Optfine. The opinions get more harsh as you poll the staff.
#1334 [17:30] * tyteen4a03 peeks
#1334 [17:30] * Angelina1 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#1335 [17:30] <alaina> Has any of the staff donated to Optifine and have a cape. I just really want to contact one that has donated.
#1336 [17:30] <alaina> ?*
#1337 [17:31] <mattym> alaina, For the last time, it WILL NOT change the situation.
#1338 [17:31] <Angelina1> Hi so I've had this problem many times and Im using Minecraft 1.13.2 and whenever I go to the Mojang screen it just freezes and I click and it says Minecraft not responding can someone help?
#1339 [17:31] <alaina> Have you donated to Optifine?
#1340 [17:31] <mattym> ??> Angelina1 tools/hjt
#1341 [17:32] <Absol> Angelina1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1342 [17:32] <Absol> Angelina1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1343 [17:33] <Angelina1> k
#1344 [17:33] <Angelina1> https://paste.ubuntu.com/p/6qx78MwkyJ/
#1345 [17:34] <Angelina1> ok done!
#1346 [17:34] * Lord_of_Life_ [~Lord@79.125.196.171] has joined #minecrafthelp
#1347 [17:34] <alaina> I'm sorry if I'm coming off annoying I have spent a lot of money on this account and have been using it for the past 4 years. I just really don't want my account to get locked or something like that.
#1348 [17:34] <mattym> ??> Angelina1 av/bytefence
#1349 [17:34] <Absol> Angelina1: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1350 [17:35] <Angelina1> ok thank you
#1351 [17:35] <mattym> Angelina1, Once you have done that, do the following as well
#1352 [17:35] <mattym> ??> Angelina1 av/adwcleaner
#1353 [17:35] <Absol> Angelina1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1354 [17:35] <Absol> Angelina1: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1355 [17:36] * ELIRE [webchat@71-87-201-90.dhcp.kgpt.tn.charter.com] has quit. (Quit: webchat.esper.net)
#1356 [17:36] * Lord_of_Life [~Lord@46.217.157.144] has quit. (Ping timeout: 202 seconds)
#1357 [17:38] <Angelina1> its unistalling right now
#1358 [17:39] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1359 [17:40] <alaina> Thank you for trying to help <3
#1360 [17:40] * Angelina1 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1361 [17:41] * alaina [webchat@ip-64-250-255-67.lasvegas.net] has quit. (Quit: webchat.esper.net)
#1362 [17:45] * Angelina1 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#1363 [17:45] <Angelina1> Im back I restarted my computer and everything now what do I do
#1364 [17:45] <mattym> Angelina1, Did you remove Bytefence and run the Adwcleaner?
#1365 [17:46] <Angelina1> yes
#1366 [17:46] <mattym> Angelina1, Try running the game again.
#1367 [17:46] <Angelina1> ok
#1368 [17:48] <Angelina1> it's still doing the same thing! ;(
#1369 [17:48] <mattym> ??> Angelina1 win/reinst
#1370 [17:48] <Absol> Angelina1: You may need to reinstall the locally installed files that Minecraft puts into place.
#1371 [17:48] <Absol> Angelina1: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1372 [17:48] <Angelina1> oh wait nevermind It just had to load thank you so much you guys!
#1373 [17:48] <CapFan67> Angelina1, makes sure you wait a minute or two on that first load after fixing. It may have a lot of assets to download.
#1374 [18:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1375 [18:14] * xLone [webchat@port-92-201-63-204.dynamic.qsc.de] has joined #minecrafthelp
#1376 [18:14] <xLone> someone can help me?
#1377 [18:14] <CapFan67> xLone, with?
#1378 [18:14] <xLone> i just cant login with my email i changed my password and did wait for 24 hours and it still says error email or password not found ;s
#1379 [18:15] <xLone> Error! Unknown e-mail address or password.*
#1380 [18:15] * REOC_Pot [webchat@dsl-187-206-10-160-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1381 [18:16] <xLone> when i used to play the last time i just had to login with username but i dont remember it xD
#1382 [18:17] * REOC_Pot [webchat@dsl-187-206-10-160-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1383 [18:20] <xLone> feels like mojang isnt answering tho v_v
#1384 [18:20] * thelounge33 [webchat@hbrd-3-207-199-201-110.dsl.netins.net] has joined #minecrafthelp
#1385 [18:20] * Espercorn kicked thelounge33 from #minecrafthelp (Reason: helounge33 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1386 [18:21] <webrosc> xLone, we are not Mojang
#1387 [18:23] <xLone> i know xD
#1388 [18:23] <xLone> well i think i finaly found out my username lol
#1389 [18:24] <webrosc> xLone, if its saying incorrect detail then you may have been locked out due to too many failed attempts, or you are entering the incorrect info, if you have waited for atleast 2 hours without any login attempts and still can't login, you will need to speak to mojang as we can't do much than direct you to their support page
#1390 [18:24] <webrosc> you login with email not username though
#1391 [18:24] <xLone> i just logged in with username xD
#1392 [18:25] * Tyler [webchat@dsl-148-143.filertel.com] has joined #minecrafthelp
#1393 [18:25] <webrosc> which would be extreamly odd as that isn't part of accounts anymore
#1394 [18:25] <webrosc> out of curiosity what is your ingame name?
#1395 [18:26] <Tyler> So I can't change my skin because it says this isn't my mane pc and for some reason the security answers I typed in are not working even though they should be the correct answers
#1396 [18:27] <webrosc> ??> Tyler account/challenge/reset
#1397 [18:27] <Absol> Tyler: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1398 [18:27] <webrosc> if that doesn't work/help you will need to contact Mojang to regain access
#1399 [18:29] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has joined #minecrafthelp
#1400 [18:30] <hammis> hey people so i am trying to download the latest snapshot and when its almost done it stops and a message pops up saying unable to save download. crackle.ogg
#1401 [18:31] <webrosc> hammis, does the current version (1.13.2) work?
#1402 [18:31] <hammis> yes
#1403 [18:31] <Tyler> Thank you so much :)
#1404 [18:31] * Tyler [webchat@dsl-148-143.filertel.com] has quit. (Quit: webchat.esper.net)
#1405 [18:32] <webrosc> hammis, we don't support the snapshots here
#1406 [18:32] <hammis> oh ok thanks anyways
#1407 [18:32] <hammis> oh ok thanks anyways
#1408 [18:32] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has left #minecrafthelp
#1409 [18:46] * Moose [webchat@prscon2005w-lp130-01-74-14-41-113.dsl.bell.ca] has joined #minecrafthelp
#1410 [18:47] <Moose> When I try to get in minecraft it says this
#1411 [18:47] <Moose> Unable to save download.
#1412 [18:47] <webrosc> uninstall btyefence
#1413 [18:48] <Moose> k
#1414 [18:49] <Moose> but how
#1415 [18:49] <Moose> I don't know
#1416 [18:49] <mattym> ??> Moose error/download
#1417 [18:49] <Absol> Moose: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1418 [18:49] <mattym> Moose, All the instructions and other potential causes can be seen there.
#1419 [18:52] * Aidan [webchat@97-112-240-2.dthn.centurylink.net] has joined #minecrafthelp
#1420 [18:52] <Aidan> Hi
#1421 [18:53] <Aidan> Hello! Uh, all of my accounts work except for the main one that I use.
#1422 [18:53] <Aidan> And none of the information has been changed
#1423 [18:56] <Moose> wow thanks
#1424 [18:56] * warpcraft [webchat@108-217-84-228.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1425 [18:56] <Moose> it's uninstalling
#1426 [18:57] * deven [webchat@072-186-243-094.res.spectrum.com] has joined #minecrafthelp
#1427 [18:57] <warpcraft> I launched Minecraft 1.13.2 and got this on the log (Process crashed with exit code -805306369)
#1428 [18:58] <deven> Hello after I started minecraft using the launcher
#1429 [18:58] <deven> and it instantly stopped responding
#1430 [18:58] <deven> Its been doing that since I redownloaded it
#1431 [18:59] <mattym> ?? tools/hjt
#1432 [18:59] <Absol> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1433 [18:59] <Absol> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1434 [18:59] <mattym> warpcraft and deven, you will both need to follow the instructions Absol just wrote.
#1435 [18:59] <Moose> minecraft worked thanks +webrosc @Absol +mattym
#1436 [18:59] * Moose [webchat@prscon2005w-lp130-01-74-14-41-113.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1437 [18:59] * deven [webchat@072-186-243-094.res.spectrum.com] has quit. (Client Quit)
#1438 [19:03] * HG1 [webchat@c-75-73-2-165.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1439 [19:03] * deven [webchat@072-186-243-094.res.spectrum.com] has joined #minecrafthelp
#1440 [19:03] * warpcraft [webchat@108-217-84-228.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1441 [19:12] * gguhuguhjh [webchat@c-76-124-172-216.hsd1.pa.comcast.net] has joined #minecrafthelp
#1442 [19:13] <gguhuguhjh> why is minecraft not allowing me to login to my paid account
#1443 [19:13] <gguhuguhjh> using the same email and everything
#1444 [19:13] <gguhuguhjh> saying it is invalid
#1445 [19:14] <gguhuguhjh> in there a phone number I can call for suport
#1446 [19:14] * gguhuguhjh [webchat@c-76-124-172-216.hsd1.pa.comcast.net] has quit. (Client Quit)
#1447 [19:15] * cooljorgecool02 [webchat@fixed-138-186-28-221.totalplay.net] has joined #minecrafthelp
#1448 [19:16] <cooljorgecool02> Hi, I buyed the Minecraft Java Edtion a couple of years ago, and someone hacked me, and he redeemed my Minecraft Windows 10 Edition and I want to know if I can get it back somehow
#1449 [19:17] * Kieran2 [webchat@ool-457fcc94.dyn.optonline.net] has joined #minecrafthelp
#1450 [19:17] * robert [webchat@h69-21-232-20.stbgco.dsl.dynamic.tds.net] has joined #minecrafthelp
#1451 [19:17] <Kieran2> i'm not getting the password reset email
#1452 [19:18] <robert> I can't get a mojang account with my minecraft account
#1453 [19:18] * cooljorgecool02 [webchat@fixed-138-186-28-221.totalplay.net] has quit. (Client Quit)
#1454 [19:22] * Kieran2 [webchat@ool-457fcc94.dyn.optonline.net] has quit. (Client Quit)
#1455 [19:23] <robert> hi
#1456 [19:25] * Matthew0 [webchat@ip-174-148-206-34.chynwy.spcsdns.net] has joined #minecrafthelp
#1457 [19:26] <Matthew0> I would like to log in to my account by have no memory of the username/email
#1458 [19:28] <webrosc> ??> Matthew0 account/forgot-email
#1459 [19:28] <Absol> Matthew0: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1460 [19:29] <Matthew0> I have tried that already, none of my emails that I used on the account got an email.
#1461 [19:29] * deven [webchat@072-186-243-094.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1462 [19:30] <webrosc> it maybe your account was stolen or something and the emaiul chamged, you will need to contact Mojang with your transaction ID to recover it
#1463 [19:31] <Matthew0> I remember the original email used for the account.
#1464 [19:44] * Gnuts8 [webchat@173-217-225-132-rstn.mid.dyn.suddenlink.net] has joined #minecrafthelp
#1465 [19:45] <Gnuts8> hello how do i link my java edition to windows 10
#1466 [19:46] <mattym> Gnuts8, What do you mean?
#1467 [19:47] <Gnuts8> so i purchases java edition, how can i connect it to my windows account so i can play with my friends on the windows 10 edition
#1468 [19:47] <mattym> Gnuts8, When did you buy the Java Edition?
#1469 [19:47] <Gnuts8> today
#1470 [19:48] <mattym> Gnuts8, You cannot connect the two.
#1471 [19:48] <Gnuts8> can i get a refund then?
#1472 [19:48] <mattym> ??> Gnuts8 account/refund
#1473 [19:48] <Absol> Gnuts8: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1474 [19:48] <Gnuts8> or convert the account?
#1475 [19:48] <Gnuts8> or convert the account?
#1476 [19:49] * Gnuts8 [webchat@173-217-225-132-rstn.mid.dyn.suddenlink.net] has left #minecrafthelp
#1477 [20:10] * PerfectColors [webchat@173-218-25-41-brns.mid.dyn.suddenlink.net] has joined #minecrafthelp
#1478 [20:11] * Nick5 [webchat@107-130-119-65.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1479 [20:11] <PerfectColors> Unable to change my account email. What do I do?
#1480 [20:13] <Nick5> I submitted an email to mojang about my lost account and i think someone migrated it to another account so i was wondering what kind of evidence can i gather since i no longer have the Transaction ID
#1481 [20:13] <PerfectColors> Oof ure screwed
#1482 [20:14] <Nick5> yeah it was so long ago when i got the account
#1483 [20:14] <Nick5> and i didnt have a card at the time so my grandpa used his
#1484 [20:14] <Andrio> PerfectColors, what happens when you try?
#1485 [20:14] <PerfectColors> Same thing happened to one of my friends. Didn't have his Transaction ID or email to the account
#1486 [20:14] <PerfectColors> Uhhh hold on let me copy it 1 sec
#1487 [20:15] * LARTPCE [webchat@116.18.23.80] has joined #minecrafthelp
#1488 [20:15] * LARTPCE [webchat@116.18.23.80] has quit. (Client Quit)
#1489 [20:15] <PerfectColors> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#1490 [20:16] <PerfectColors> Nick5 good luck
#1491 [20:16] <Nick5> thanks
#1492 [20:18] <Andrio> ??> PerfectColors account/send-email
#1493 [20:18] <Absol> PerfectColors: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1494 [20:18] <Absol> PerfectColors: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1495 [20:19] * Theleborn2103 [webchat@91.86.243.144] has joined #minecrafthelp
#1496 [20:19] <PerfectColors> Alright, this was useless
#1497 [20:19] * PerfectColors [webchat@173-218-25-41-brns.mid.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1498 [20:22] * Nick5 [webchat@107-130-119-65.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1499 [20:23] <Theleborn2103> hello my minecraft crashed when i turn on a session, instantly an error saying java RE binary platform crashed
#1500 [20:23] * Clockw8rk [webchat@121.44.50.43] has joined #minecrafthelp
#1501 [20:42] * IskandarDad1970 [webchat@45.56.150.125] has joined #minecrafthelp
#1502 [20:43] <IskandarDad1970> Hello all. Submitted a help request Jan. 22 but have yet to receive a response.
#1503 [20:44] <IskandarDad1970> I purchased the Java Edition when I should have purchased Windows 10. Can I swap?
#1504 [20:45] <webrosc> Mojang have a backlog so they will reply, did you read Mojangs refund policy?
#1505 [20:47] <IskandarDad1970> Yeah I read it. I'll just wait for their response then.
#1506 [20:47] <webrosc> yup
#1507 [20:47] * IskandarDad1970 [webchat@45.56.150.125] has quit. (Client Quit)
#1508 [20:51] * jyoung99 [webchat@d157-74-112.home4.cgocable.net] has joined #minecrafthelp
#1509 [20:55] <jyoung99> I am having issues with loading newer releases of minecraft. 1.12 and before runs just fine, but whenever I try to run 1.13 (or newer snapshots), the launcher windows closes, and nothing else happens. I'm running windows 7. After it hangs, I open task manager, see a java process running and kill it. Once I do, the launcher opens again saying 'A
#1510 [20:55] <jyoung99> n unexpected issue occurred and the game has crashed. We're sorry for the inconvenience". I've tried re-installing minecraft (and deleting the game directory between re-installs). I've tried updating my graphics card as well with no progress. Suggestions?
#1511 [20:59] * tumbleweed [~bildramer@p2003004CEA13C400D84C3488C99721DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#1512 [21:02] * bildramer [~bildramer@p2003004CEA13C400B50F3E7F31A5AD9A.dip0.t-ipconnect.de] has quit. (Ping timeout: 198 seconds)
#1513 [21:08] * Clockw8rk [webchat@121.44.50.43] has quit. (Quit: webchat.esper.net)
#1514 [21:08] * jyoung99 [webchat@d157-74-112.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#1515 [21:49] * Angelina1 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1516 [22:01] * jujubeen [webchat@149.125.63.35] has joined #minecrafthelp
#1517 [22:01] * jujubeen [webchat@149.125.63.35] has joined #minecrafthelp
#1518 [22:01] * jujubeen [webchat@149.125.63.35] has left #minecrafthelp
#1519 [22:05] * Doxa [webchat@194-193-180-126.tpgi.com.au] has joined #minecrafthelp
#1520 [22:07] <Doxa> Does anyone know how to fix lag when travelling far, It's not fps lag and I have enough gbs of ram into minecraft so It can run easily but my world still takes a while to do thing such as mobs moving chunks loading and whenever I drop an item it takes several seconds to drop
#1521 [22:09] * Dim_pass [webchat@49.230.82.53] has joined #minecrafthelp
#1522 [22:09] <Dim_pass> i can't login my id
#1523 [22:10] <Dim_pass> how can i do
#1524 [22:10] <Dim_pass> i already to restart password but it'd doesn't work
#1525 [22:11] * Dim_pass [webchat@49.230.82.53] has quit. (Client Quit)
#1526 [22:12] * Dimm_pass [webchat@49.230.82.53] has joined #minecrafthelp
#1527 [22:12] * Chen [webchat@S0106a84e3f810ec3.cg.shawcable.net] has joined #minecrafthelp
#1528 [22:12] <Dimm_pass> how can i fix it
#1529 [22:12] <Chen> The redemption code that I bought is invalid, what should I do?
#1530 [22:13] <mattym> Dimm_pass, What is the exact message you get when trying to log in?
#1531 [22:13] <mattym> Chen, Where did you buy it from?
#1532 [22:13] <Chen> I bought it at 7/11
#1533 [22:13] <mattym> Chen, Then return/exchange it there.
#1534 [22:14] <Chen> Okay, would i need to provide the receipt?
#1535 [22:14] <Dimm_pass> i can't login i try to reeset my password but nothing happen
#1536 [22:14] <mattym> Chen, Probably, you would need to ask them that.
#1537 [22:14] <mattym> Dimm_pass, What is the exact message you get when trying to log in?
#1538 [22:15] <Dimm_pass> wrong password
#1539 [22:15] <Dimm_pass> but's true
#1540 [22:16] <mattym> Dimm_pass, When you tried to reset it, did you get the email to make the new one?
#1541 [22:16] <Dimm_pass> and my skin is lost to went i'm in game
#1542 [22:16] <Chen> Okay, Thank you
#1543 [22:16] <Dimm_pass> they didn't send eny emmail
#1544 [22:16] <Dimm_pass> *any
#1545 [22:16] <mattym> Dimm_pass, Then you will need to contact Mojang for assistance.
#1546 [22:17] <mattym> ??> Dimm_pass account/send-email
#1547 [22:17] <Absol> Dimm_pass: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1548 [22:17] <Absol> Dimm_pass: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1549 [22:18] * Chen [webchat@S0106a84e3f810ec3.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#1550 [22:30] * JakeMasterBabeh [webchat@70-134-230-25.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1551 [22:30] <JakeMasterBabeh> Hello! My minecraft keeps crashing after opening it, and I'm not sure how to fix it. I get this error code every time: Process crashed with exit code -1073741819
#1552 [22:31] <mattym> ??> JakeMasterBabeh tools/hjt
#1553 [22:31] <Absol> JakeMasterBabeh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1554 [22:31] <Absol> JakeMasterBabeh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1555 [22:36] <JakeMasterBabeh> https://paste.ubuntu.com/p/JssBKY7wB3/
#1556 [22:37] <mattym> JakeMasterBabeh, One moment.
#1557 [22:37] <JakeMasterBabeh> Okay, thank you!
#1558 [22:37] <mattym> JakeMasterBabeh, Check all the info here, https://minecraftirc.net/support-articles/known-incompatible-software/
#1559 [22:45] * beardedfive2 [webchat@50.232.217.130] has joined #minecrafthelp
#1560 [22:46] <beardedfive2> I no longer have access to the email on my mojang account, so I cant reset the password. Is there any way I could change the email?
#1561 [22:51] * beardedfive2 [webchat@50.232.217.130] has quit. (Quit: webchat.esper.net)
#1562 [23:45] * Mr_Tiptorr [webchat@31.135.43.40] has joined #minecrafthelp
#1563 [23:53] * Phenx [webchat@50.38.67.46] has joined #minecrafthelp
#1564 [23:54] <Phenx> Ive been getting invalid sessions for 3 days now ive reset mypassword restarted my pc minecraft and the launcher looked everywhere online and i cant find anything any help?