#1 [00:31] <Andrio> Phenx, are you using the official launcher from https://minecraft.net/download ?
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#3 [00:32] * Legendaries4ever [webchat@cpe-69-76-247-147.kc.res.rr.com] has joined #minecrafthelp
#4 [00:33] <Legendaries4ever> can i still recover my old account if i dont remember the username or password
#5 [00:34] <Phenx> Yes i am
#6 [00:36] <Andrio> ??> Phenx win/reinst
#7 [00:36] <Absol> Phenx: You may need to reinstall the locally installed files that Minecraft puts into place.
#8 [00:36] <Absol> Phenx: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#9 [00:36] <CapFan67> Legendaries4ever, If you have the Transaction ID, then yes.
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#11 [00:53] * Phenx [webchat@50.38.67.46] has joined #minecrafthelp
#12 [00:54] <Phenx> Im back Deleted everything in .minecraft and restarted my pc didnt do anything still invalid sessions
#13 [00:55] <Andrio> Phenx, try logging out of the launcher and back in
#14 [00:56] <Phenx> Just did Still invalid sessions :/
#15 [00:57] <Andrio> Phenx, did you do that while Minecraft itself was closed?
#16 [00:57] <Phenx> Yeah
#17 [00:58] <Andrio> Phenx, can you join mctest.ae97.net ?
#18 [00:58] <CapFan67> Phenx, Not highly likely, but let's make sure you aren't being redetected:
#19 [00:59] <CapFan67> ??> Phenx win/hosts
#20 [00:59] <Absol> Phenx: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#21 [00:59] <Absol> Phenx: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#22 [00:59] <Phenx> Ok gimmie a sec
#23 [01:01] <Phenx> Do i paste all of it into https://paste.ubuntu.com?
#24 [01:01] <CapFan67> Phenx, It should be short, but yes.
#25 [01:02] <Phenx> What do i fill into the poser/exp date?
#26 [01:02] <Phenx> Poster*
#27 [01:03] <CapFan67> Phenx, Put any thing in poster. then hit Paste!
#28 [01:03] <Phenx> Ok
#29 [01:03] <Phenx> https://paste.ubuntu.com/p/dgBg2gKbVj/
#30 [01:04] <CapFan67> Phenx, Ok, no entries. That's good. Sorry for the distraction. Andrio was asking you to connect to a test server...
#31 [01:09] <Phenx> Should i join the test server then?
#32 [01:10] <mattym> Phenx, Give it a try and see if you get the same error.
#33 [01:10] <Phenx> Ok will do
#34 [01:11] <Phenx> Im on the server it worked
#35 [01:13] <mattym> Phenx, Have you tried other servers, or is it just one giving you the error?
#36 [01:13] <Phenx> Ive tried many 15+ All with the same error
#37 [01:17] <mattym> Phenx, You can try speaking with the people that run those servers.
#38 [01:17] <mattym> Phenx, Could be they are using some 3rd part addons or settings causing the issue.
#39 [01:18] <Phenx> Ive tried hypixel and mineplex Pretty big servers and small ones i dont think they would have something like that
#40 [01:18] <mattym> Phenx, They do.
#41 [01:18] <Phenx> Just tried to rejoin the test server im getting invalid sessions agian
#42 [01:19] <mattym> Phenx, You havent shared you account info with anyone else have you?
#43 [01:20] <Phenx> No
#44 [01:20] <Phenx> 100% sure
#45 [01:20] <mattym> Phenx, Any chance your computers date/time settings are incorrect?
#46 [01:20] <Phenx> Maybe Ill check
#47 [01:21] <Phenx> Date/time settings are all good
#48 [01:23] <mattym> Phenx, Are you using a home internet connection?
#49 [01:23] <Phenx> Yes
#50 [01:23] <mattym> ??> Phenx tools/hjt
#51 [01:24] <Absol> Phenx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#52 [01:24] <Absol> Phenx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#53 [01:24] <Phenx> Ok
#54 [01:27] <Phenx> https://paste.ubuntu.com/p/vCkgmxGnxz/
#55 [01:28] <mattym> Phenx, Try uninstalling Hamachi, then restarting the computer.
#56 [01:29] <mattym> Phenx, Actually, looks like it was already attempted to be removed.
#57 [01:29] <mattym> ??> Phenx av/adwcleaner
#58 [01:29] <Absol> Phenx: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#59 [01:29] <Absol> Phenx: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#60 [01:30] <Phenx> Ok doing it now
#61 [01:33] * Baapef1 [webchat@dynamicip-176-215-62-195.pppoe.lipetsk.ertelecom.ru] has joined #minecrafthelp
#62 [01:33] <Baapef1> I lost my mail and created a new one what to do?
#63 [01:34] <Phenx> Theres 0 Threats Detected
#64 [01:35] * Phenx [webchat@50.38.67.46] has joined #minecrafthelp
#65 [01:36] <mattym> Baapef1, What do you mean?
#66 [01:36] <mattym> Baapef1, What do you mean?
#67 [01:36] * Baapef1 [webchat@dynamicip-176-215-62-195.pppoe.lipetsk.ertelecom.ru] has left #minecrafthelp
#68 [01:39] <Phenx> It says 0 threats detected
#69 [01:39] <CapFan67> Phenx, Did you test without Hamachi earlier? I don't see it in chat.
#70 [01:40] <Phenx> I deleted hamachi Yesterday cause someone said to and try then didnt work
#71 [01:40] <CapFan67> Phenx, Ah, I see.
#72 [01:41] <CapFan67> Phenx, One last question before I wander off to bed. When was the last time you changed your password?
#73 [01:42] <Phenx> 3 days ago when it started happening
#74 [01:42] <CapFan67> Phenx, Ok, that rules out someone else requesting a new token.
#75 [01:43] <CapFan67> Phenx, Off I go then. Hopefully it gets sorted soon.
#76 [01:43] <mattym> Phenx, Can you try right clicking the launcher, select Run as Administrator, then see if anything changes.
#77 [01:43] <Phenx> Ty anyways
#78 [01:43] <Phenx> Yeah ill try that
#79 [01:44] <Phenx> Invalid session still
#80 [01:45] <mattym> Phenx, And when you tried to relog, did you do it the following way.
#81 [01:45] <mattym> ??> Phenx launcher/relog
#82 [01:45] <Absol> Phenx: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#83 [01:46] <Phenx> Yeah
#84 [01:47] <mattym> Phenx, Not sure what else to check.
#85 [01:49] <Phenx> Yeah Same ive looked at so much stuff and talked to so many people i dont know what else to do
#86 [01:50] <mattym> Any chance you are extremely low on hard drive space?
#87 [01:51] <Phenx> got 30 gigs left still
#88 [01:52] <mattym> Yeah, anything that should casue an issue like that has been ruled out or tested for
#89 [01:53] <Phenx> :/
#90 [02:23] * ZAp_XD51 [webchat@host-41.47.72.31.tedata.net] has joined #minecrafthelp
#91 [02:23] <ZAp_XD51> HI
#92 [02:24] <ZAp_XD51> is this a bot?
#93 [02:25] <ZAp_XD51> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#94 [02:25] <ZAp_XD51> told me that what should i do
#95 [02:32] <GreyVulpine> ZAp_XD51 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#96 [02:45] <ZAp_XD51> what should i do
#97 [03:12] * Webchat_64677 [webchat@cpe-121-210-131-221.lfui-cr-005.win.vic.bigpond.net.au] has joined #minecrafthelp
#98 [03:12] * Espercorn kicked Webchat_64677 from #minecrafthelp (Reason: ebchat_64677 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#99 [03:30] * Name1 [webchat@1.156.201.252] has joined #minecrafthelp
#100 [03:30] <Name1> What do I do if it says could not connect to server?
#101 [03:30] <Name1> I've tried rebooting my internet and my antivirus isn't blocking it
#102 [03:33] * Name1 [webchat@1.156.201.252] has quit. (Client Quit)
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#107 [05:10] * pna [webchat@cpe-1-159-83-154.vb12.vic.asp.telstra.net] has joined #minecrafthelp
#108 [05:11] <pna> need help with purchase issues wont let me extend my subscriptions
#109 [05:15] * pna [webchat@cpe-1-159-83-154.vb12.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#110 [05:19] * jmbz [webchat@84-253-207-104.bb.dnainternet.fi] has joined #minecrafthelp
#111 [05:19] <jmbz> hello
#112 [05:19] <jmbz> i have this problem
#113 [05:19] <jmbz> 84.253.207.104
#114 [05:19] <jmbz> wait
#115 [05:19] <jmbz> io.netty.channel.abstractchannel$annotatedconnectexception
#116 [05:20] <Andrio> jmbz, what's happening?
#117 [05:21] <jmbz> i did a bukkit server and my friends cant connect to it and it only says that error to them
#118 [05:23] <Andrio> jmbz, can you try with a vanilla server?
#119 [05:23] * Zuple [webchat@cpe-70-124-70-205.rgv.res.rr.com] has joined #minecrafthelp
#120 [05:23] <Zuple> yo
#121 [05:24] <Zuple> guys hello
#122 [05:24] <Zuple> I need help
#123 [05:24] * Zuple [webchat@cpe-70-124-70-205.rgv.res.rr.com] has quit. (Client Quit)
#124 [05:28] * kaito76 [webchat@KD106181180214.au-net.ne.jp] has joined #minecrafthelp
#125 [05:31] <kaito76> help
#126 [05:34] <kaito76> パスワード inokou0705 inoue0705 inoue0706 kaito8239 kaito8239a
#127 [05:35] * Lord_of_Life [~Lord@46.217.59.133] has joined #minecrafthelp
#128 [05:37] * Lord_of_Life_ [~Lord@79.125.196.171] has quit. (Ping timeout: 198 seconds)
#129 [05:39] <kaito76> お願い　助けてください。
#130 [05:54] * kaito76 [webchat@KD106181180214.au-net.ne.jp] has quit. (Quit: webchat.esper.net)
#131 [06:14] * adrian0972ESP [webchat@26.red-88-17-84.dynamicip.rima-tde.net] has joined #minecrafthelp
#132 [06:14] <adrian0972ESP> hola no me deja acceder a mi cuenta y no llega el correo de cambio de contraseña
#133 [06:39] * alice [webchat@85-22-131-133.ip.dokom21.de] has joined #minecrafthelp
#134 [06:40] <alice> hey guys. tried to migrate my old minecrat premium account to a new mojang account but forgot my username. may you give me a email where i can write to support? :3
#135 [06:42] <alice> well google was my friend. thx though bb
#136 [06:43] * alice [webchat@85-22-131-133.ip.dokom21.de] has quit. (Client Quit)
#137 [07:02] * ReeceG [webchat@99-157-102-1.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
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#140 [07:05] <ReeceG> Java(TM) Platform SE binary will not respond causing me not to be able to get past the "Mojang" screen. I've tried updating my video card, downloading the minecraft.exe rather than minecraft.msi, adjusting java
#141 [07:06] <ReeceG> But nothing seems to make this problem go away
#142 [07:10] * xrirrid [webchat@arw214.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#143 [07:10] <xrirrid> Hello
#144 [07:11] <Andrio> ??> ReeceG tools/HJT
#145 [07:11] <Absol> ReeceG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [07:11] <Absol> ReeceG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [07:12] * xrirrid [webchat@arw214.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#148 [07:16] <ReeceG> https://paste.ubuntu.com/p/mMWHYkSWqz/
#149 [07:16] <ReeceG> i believe this is the correct link
#150 [07:19] <Andrio> ReeceG, you will need to remove AVG Antivirus, ByteFence, PremierOpinion and Brave Browser, then run a (better) antimalware scan
#151 [07:20] <Andrio> ??> ReeceG AV/ADWCleaner
#152 [07:20] <Absol> ReeceG: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#153 [07:20] <Absol> ReeceG: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#154 [07:24] * Demi [webchat@089-101-107114.ntlworld.ie] has joined #minecrafthelp
#155 [07:27] <Demi> Hey I'm getting a lot of errors on my friends realm, mainly to do with compressed packet size being too large or too small, I get some other errors too such as "Incorrect header check" and "VarInt too big". Does any one know what might be wrong?
#156 [07:29] <Andrio> Demi, are you using mods?
#157 [07:29] <Demi> No. Completely vanilla.
#158 [07:29] <Andrio> ??> Demi tools/HJT
#159 [07:29] <Absol> Demi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#160 [07:29] <Absol> Demi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#161 [07:30] <Demi> Okay 1 sec
#162 [07:30] * ReeceG [webchat@99-157-102-1.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#163 [07:31] <ReeceG> Alright, i got rid of what you asked and downloaded adw cleaner and scanned and restarted my computer
#164 [07:32] <ReeceG> it says it has removed all the threats
#165 [07:32] <Andrio> That was quick, but all right
#166 [07:32] <Andrio> ReeceG, has that solved the problem?
#167 [07:32] <Demi> Absol here you are https://paste.ubuntu.com/p/m7j5c8Kv3Y/
#168 [07:32] <Demi> I think thats it
#169 [07:32] <ReeceG> let me check
#170 [07:33] <Andrio> hm
#171 [07:35] <ReeceG> Yes it has loaded, thank you so much
#172 [07:37] <Andrio> no problem.
#173 [07:38] * Dechi [webchat@dvc-158-190-156-186.movil.vtr.net] has joined #minecrafthelp
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#175 [07:40] <nauansecundes> if4ifjr´
#176 [07:40] <nauansecundes> 45g94
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#180 [07:43] <Demi> oh i tagged absol but i meant to tag Andrio ops
#181 [07:43] <Dechi> Hi, I'm trying to login to my account but I forgot my password, and I'm trying to retrieve it with "forgot password" but the mail never reaches me, it's been 3 days since I tried it and even send an email waiting for an answer. I also do not speak English very well, so excuse me if something is not understood
#182 [07:47] * jazzy1963 [webchat@CPEbc4dfb776763-CMbc4dfb776760.cpe.net.cable.rogers.com] has joined #minecrafthelp
#183 [07:49] * Veve [webchat@adsl-d188.84-47-91.t-com.sk] has joined #minecrafthelp
#184 [07:51] <Veve> Ok Hello Im on Java MC On the most recent not snapshot and i had corrupted chunk and i read that tha can be repaired with deleting files in the region part of saves so i did that and it worked but i also deleted all of my house with it putting the files back didnt help is there anything i can do?
#185 [07:54] <Andrio> Veve, what happened when you put the file back?
#186 [07:54] <Andrio> Dechi, did you check your spam folder?
#187 [07:54] <Veve> the world looked basically like when i first started it with all the stuff i built gone
#188 [07:55] <Andrio> Veve, you sure it was the right file and you didn't change the name?
#189 [07:55] <Veve> yep
#190 [07:56] <Veve> it was the files in \.minecraft\saves\World\region
#191 [07:56] <Dechi> check all emails received and I have nothing
#192 [07:58] <Andrio> ??> Dechi account/send-email
#193 [07:58] <Absol> Dechi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#194 [07:58] <Absol> Dechi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#195 [07:58] <Andrio> Veve, got any other backups?
#196 [07:58] <Veve> not really
#197 [07:59] <Veve> one piece of advice i found online was to try "Previous Versions" in properties but thats empty for me
#198 [08:00] <Andrio> mm
#199 [08:00] <Dechi> already sent the mail 3 days ago
#200 [08:00] <Andrio> Veve, did you have Minecraft closed when you put the region files back?
#201 [08:00] <Andrio> Dechi, you'll need to wait for a reply then
#202 [08:00] <Veve> yep
#203 [08:00] * Demi [webchat@089-101-107114.ntlworld.ie] has quit. (Quit: webchat.esper.net)
#204 [08:00] <jazzy1963> I paid for the full version but all my granddaughter can use is the demo version. I am able to log into minecraft.net and I can also log into the Mojang account with the same email address. The Mojang account shows that I made the purchase and looks as it should as per the screenshot provided by Majang. Your help would be greatly appreciated. Sh
#205 [08:00] <jazzy1963> e loves playing the demo and she is 5.
#206 [08:01] <Andrio> jazzy1963, does she have a profile name?
#207 [08:01] <jazzy1963> Yes she does
#208 [08:01] <Andrio> jazzy1963, what is it?
#209 [08:01] <Andrio> Veve, not sure why it wouldn't work, then.
#210 [08:02] <jazzy1963> it says to use my email when logging into minecraft. That was the instruction from Majang
#211 [08:03] <Andrio> mm
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#214 [08:04] <Demi> Andrio, do you not know whats wrong with my minecraft?
#215 [08:04] <jazzy1963> Do you think I have to migrate them together some how. I just purchased the full version yesterday and I am running Linux Mint 19.1
#216 [08:04] * tris [webchat@ns3.algonquincollege.com] has joined #minecrafthelp
#217 [08:05] <Andrio> jazzy1963, what's her profile name?
#218 [08:05] <jazzy1963> jazzy1965 is her profile name
#219 [08:05] <Andrio> Demi, I personally don't; sorry
#220 [08:05] <Andrio> jazzy1963, is that what it shows at https://account.mojang.com/me ?
#221 [08:06] <tris> hey! so I have an old minecraft account and dont remember the email i used to make it so im having troubles migrating it over. I know my user and pass tho. any tips?
#222 [08:06] <Andrio> tris, try each of your email addresses.
#223 [08:06] <Demi> that alright thanks anyways
#224 [08:06] * Demi [webchat@089-101-107114.ntlworld.ie] has quit. (Client Quit)
#225 [08:06] <tris> Andrio I have. I made the account several years ago and im having a hard time remembering what kid me used
#226 [08:07] <Andrio> mm
#227 [08:07] <Andrio> ??> tris account/send-email
#228 [08:07] <Absol> tris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#229 [08:07] <Absol> tris: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#230 [08:07] * tris [webchat@ns3.algonquincollege.com] has quit. (Client Quit)
#231 [08:09] <jazzy1963> I clicked on your link and it shows her profile name, Jazzy1963 and the game and the mincraft java edition for linux. this is what it says above that line: Please note! When you log in to Minecraft: Java Edition or on minecraft.net, use markburwell123@gmail.com instead of your profile name
#232 [08:09] * ReeceG [webchat@99-157-102-1.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#233 [08:09] <Andrio> ok
#234 [08:09] <Andrio> jazzy1963, you sure you entered the email address correctly in the launcher?
#235 [08:10] <Andrio> and that it can connect to the Internet?
#236 [08:10] <jazzy1963> I'll try again to double check. I have pretty fast Internet with hardly ever a problem. Could it be the video card?
#237 [08:11] <Andrio> jazzy1963, no
#238 [08:13] <jazzy1963> Well I'll be dammed.... It's working now. It's showing her profile name and not my email address now. We're good to go
#239 [08:13] <jazzy1963> Thank you very much for taking the time to help me Andrio!!
#240 [08:14] <Andrio> no problem
#241 [08:18] * jazzy1963 [webchat@CPEbc4dfb776763-CMbc4dfb776760.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#242 [09:04] * MattyXz [webchat@37.227.7.198] has joined #minecrafthelp
#243 [09:04] <MattyXz> Hello. Has something changed in the past months?
#244 [09:05] <MattyXz> Using ATLauncher I could play on my very old account that had a mail that no longer exists, now I can't anymore and it says my password changed or the account merged into the mojang account
#245 [09:05] <MattyXz> but I can't access it on the website because that old e-mail doesn't exist, is there something I can do about thisA?
#246 [09:06] * Backgginer [webchat@45.233.245.146] has joined #minecrafthelp
#247 [09:06] <Backgginer> hello
#248 [09:06] <Backgginer> Minecraft is bug
#249 [09:06] <Greymagic27> MattyXz, Hi! Did you migrate your account?
#250 [09:06] <Greymagic27> Backgginer, Hi! What do you mean?
#251 [09:07] <MattyXz> Greymagic27 I can't do that on the website
#252 [09:07] <Backgginer> http://prntscr.com/mdax43
#253 [09:07] <Backgginer> i am Brazilian
#254 [09:07] <MattyXz> because my old e-mail is gone, I can't access it
#255 [09:07] <Greymagic27> ??> MattyXz account/send-email
#256 [09:07] <Absol> MattyXz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#257 [09:07] <Absol> MattyXz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#258 [09:07] <MattyXz> Already done that
#259 [09:07] <MattyXz> but they are slow as hell
#260 [09:07] <MattyXz> wondering if there's someone who can help here
#261 [09:08] <Backgginer> Look A Print
#262 [09:08] <Greymagic27> Sadly we can't help with account problems MattyXz
#263 [09:08] * MattyXz [webchat@37.227.7.198] has quit. (Client Quit)
#264 [09:08] <Backgginer> http://prntscr.com/mdaxtm
#265 [09:08] <Greymagic27> Backgginer, Try starting minecraft as an administrator
#266 [09:08] <Backgginer> How Can I Arrange?
#267 [09:09] <Backgginer> Thank you
#268 [09:09] <Greymagic27> Backgginer, Your welcome :)
#269 [09:09] <Backgginer> Thank you
#270 [09:59] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#271 [10:06] * Legi2b [webchat@amarseille-652-1-34-243.w86-198.abo.wanadoo.fr] has joined #minecrafthelp
#272 [10:07] * Legi2b [webchat@amarseille-652-1-34-243.w86-198.abo.wanadoo.fr] has quit. (Client Quit)
#273 [10:16] * LuckyGamerCZ [webchat@adsl-dyn41.91-127-27.t-com.sk] has joined #minecrafthelp
#274 [10:18] <LuckyGamerCZ> can someone help me my account was been hacked (someone changed my password) and i dont have any access to email that was registered with the minecraft
#275 [10:18] <Greymagic27> ??> LuckyGamerCZ account/send-email
#276 [10:18] <Absol> LuckyGamerCZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#277 [10:18] <Absol> LuckyGamerCZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#278 [10:22] * pupak [webchat@178.197.248.35] has joined #minecrafthelp
#279 [10:23] * LuckyGamerCZ [webchat@adsl-dyn41.91-127-27.t-com.sk] has quit. (Quit: webchat.esper.net)
#280 [10:24] <pupak> hello people, i tried to set up a minecraft server today and everything went pretty smooth until i tried to connect with my ip adress. it shows the error message "Internal Exception: java.io,IOException: Connection reset by peer". i tried it with the ipv4 adress and it works. im not quite sure what the problem is because the port forwarding is set
#281 [10:24] <pupak> up aswell. thanks in advance for the help
#282 [10:24] * radbrad [webchat@172-220-018-036.dhcp.chtrptr.net] has joined #minecrafthelp
#283 [10:25] <radbrad> Hello, I have an Xbox One with the physical disk for Minecraft. It keeps telling me to download the latest version of Minecraft for Free!! When I click this, it takes me to the Microsoft Store where it says I need to pay $19.99. Why am I not able to get this for free?
#284 [10:30] * _Qte_ [webchat@541D9DC8.cm-5-6c.dynamic.ziggo.nl] has joined #minecrafthelp
#285 [10:32] * Vin [webchat@pool-98-113-151-215.nycmny.fios.verizon.net] has joined #minecrafthelp
#286 [10:32] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I
#287 [10:33] <_Qte_> I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#288 [10:33] <Vin> I don't know what email I used because I have 3 Minecraft accounts and I am trying to log in this account
#289 [10:34] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#290 [10:34] * Vin [webchat@pool-98-113-151-215.nycmny.fios.verizon.net] has quit. (Client Quit)
#291 [10:35] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#292 [10:35] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#293 [10:35] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#294 [10:35] <_Qte_> I have been logged in my mincraft account for about 4 hours now, I changed my skin and optifine cape and I just couldn't log in anymore. This has never happened before and I hope someone can help me. I tried sending a password reset email thing, but nothing arrived even tho 3 hours ago, one email of Mojang did arrive
#295 [10:35] * Absol kicked _Qte_ from #minecrafthelp (Reason: Qte_ :Stop spamming)
#296 [10:37] * ronald [webchat@host217-39-222-30.range217-39.btcentralplus.com] has joined #minecrafthelp
#297 [10:38] <ronald> is there anything I can do if my old email address doesnt accept incoming emails and I also forgot my password? I have the transaction ID
#298 [10:39] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#299 [10:39] <CapFan67> ronald, Have you checked your junk/spam folders?
#300 [10:40] <ronald> yeah my email was registered with my previous internet supplier and when we changed they closed the email address, so i havent had any new emails since like 2014
#301 [10:40] <radbrad> Hello, I have an Xbox One with the physical disk for Minecraft. It keeps telling me to download the latest version of Minecraft for Free!! When I click this, it takes me to the Microsoft Store where it says I need to pay $19.99. Why am I not able to get this for free?
#302 [10:41] <CapFan67> ronald, In order to change your email, you'd need to log in and know your security challenge questions. Without your password, that's a problem. You'll need to contact Mojang Customer Support:
#303 [10:41] <CapFan67> ??> ronald account/send-email
#304 [10:41] <Absol> ronald: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#305 [10:41] <Absol> ronald: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#306 [10:41] <ronald> thanks guys, i appreciate it
#307 [10:42] <CapFan67> radbrad, We support Java Edition technical issues. I don't think I can help much with XBoxOne issues. I'd recommend reaching out to XBox support.
#308 [10:42] * radbrad [webchat@172-220-018-036.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#309 [11:22] * Frazarius [webchat@cpc132322-sgyl43-2-0-cust635.know.cable.virginm.net] has joined #minecrafthelp
#310 [11:22] <Frazarius> Hi
#311 [11:22] <Greymagic27> Frazarius, Hi!
#312 [11:22] <Frazarius> hey are you support?
#313 [11:22] <Greymagic27> Yep, how can we help?
#314 [11:23] <Frazarius> brilliant, so ive been trying to migrate my account to a mojang account and i have no idea what email i used for it so i cannot
#315 [11:23] <Greymagic27> ??> Frazarius account/forgot-email
#316 [11:23] <Absol> Frazarius: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#317 [11:23] <Greymagic27> Try that ^
#318 [11:23] <Frazarius> and ive tried emailing support but the replys have been not useful at al
#319 [11:24] <Frazarius> ive got the name and password, but theres no way i can find the email i used
#320 [11:24] <Greymagic27> Frazarius, When you contacted support, what did they say?
#321 [11:24] <Frazarius> they just gave some automated reply about the date of purchase, the location, the transaction Id and the email used (funnily enough)
#322 [11:25] <Greymagic27> Did you include the date and transaction ID?
#323 [11:25] <Frazarius> thats the thing, i dont have either because i bought the game like 6 years ago
#324 [11:25] <Frazarius> I do not have access to the credit card used
#325 [11:27] <Frazarius> ?
#326 [11:27] <mattym> Frazarius, if you are already in contact with Mojang support about the issue, only they can help you.
#327 [11:27] <Frazarius> agh, but thats the thing, they keep giving me this automated reply and it doesnt help at all
#328 [11:27] <Frazarius> how am i supposed to remember a specific date 6 years ago?
#329 [11:28] <mattym> Frazarius, you need to provide the information they asked for, if you cannot, then they will not proceed.
#330 [11:29] <Frazarius> but theres no way i can, my parents have used a multitude of credit cards over the years, i have had many different emails, and the date is near impossible to remember
#331 [11:29] <Frazarius> is there any way at all i can get my information back
#332 [11:29] <Frazarius> account*
#333 [11:30] <mattym> Frazarius, If you cannot provide the info they asked for, then no.
#334 [11:30] <Frazarius> to be honest, that is ridiculous.
#335 [11:31] <CapFan67> Frazarius, They must distinguish you from someone trying to steal the account. They're asking for details that only the original purchaser would know. Recruit the help of whoever purchased for you.
#336 [11:32] <mattym> Frazarius, if they just gave you the account without you being able to prove ownership, that would be ridiculous.
#337 [11:32] <Frazarius> right, well ill try and locate the email but id like to email someone that doesnt keep giving me the same copy and paste reply
#338 [11:32] <Frazarius> i suppose, but is there any other piece of information that i could use
#339 [11:33] <mattym> Frazarius, If you dont include that information, you will keep getring the reply asking for it.
#340 [11:33] <mattym> Frazarius, No, they listed what they need. If something else was acceptable they would have listed it.
#341 [11:33] <Frazarius> I know i know, but i would like to know if there is any other piece of information that i could use
#342 [11:48] * killermanzac [webchat@71-214-85-185.orlf.qwest.net] has joined #minecrafthelp
#343 [11:49] <killermanzac> I'm wondering if anyone here would be able to help me get my account back
#344 [11:50] <CapFan67> killermanzac, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What do you want to know?
#345 [11:51] <killermanzac> well then I dont think I can get anywhere here, not trying to be rude, just angry about a situation with my account
#346 [11:52] <CapFan67> killermanzac, Very sorry to hear you're having trouble.
#347 [11:52] <killermanzac> well thanks for the sympathies, have a nice day
#348 [11:52] * killermanzac [webchat@71-214-85-185.orlf.qwest.net] has quit. (Client Quit)
#349 [12:31] * blake29501 [webchat@cpe-174-110-157-234.sc.res.rr.com] has joined #minecrafthelp
#350 [12:31] * blake29501 [webchat@cpe-174-110-157-234.sc.res.rr.com] has quit. (Client Quit)
#351 [12:31] * Webchat_33607 [webchat@cpc109823-linc13-2-0-cust246.12-1.cable.virginm.net] has joined #minecrafthelp
#352 [12:31] * Espercorn kicked Webchat_33607 from #minecrafthelp (Reason: ebchat_33607 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#353 [12:43] * Mitsuhito [webchat@S0106105611b13266.vf.shawcable.net] has joined #minecrafthelp
#354 [12:43] <Mitsuhito> Hello
#355 [12:44] <CapFan67> Hi
#356 [12:44] <Mitsuhito> https://gyazo.com/a923abdf562b4b89b9da3049213ce8a0
#357 [12:44] <Mitsuhito> Its not allowing me to join my friends server
#358 [12:45] <Mitsuhito> I've tried restarting minecraft
#359 [12:45] <Mitsuhito> Restarting my computer
#360 [12:45] <Mitsuhito> Wifi, etc
#361 [12:45] <CapFan67> Mitsuhito, Are you connecting to a server on your LAN, or is your friend on the Internet?
#362 [12:46] <Mitsuhito> I'm not actually sure what you mean
#363 [12:46] <CapFan67> Mitsuhito, Are you both in the same room/house/location, or is your friend far away and you're connecting via an IP?
#364 [12:46] <Mitsuhito> Its IP
#365 [12:47] <Mitsuhito> We are not in the same room/house/location
#366 [12:47] <Mitsuhito> Its IP
#367 [12:47] <CapFan67> If you enter the IP into this tool, what is the status: https://dinnerbone.com/minecraft/tools/status/
#368 [12:47] <Mitsuhito> Could not check the status of france.1337srv.com
#369 [12:48] <CapFan67> Mitsuhito, In that case, your friend hasn't setup their server correctly. They need to fix the issue on their end.
#370 [12:48] <Mitsuhito> What may have they done wrong?
#371 [12:48] <CapFan67> Mitsuhito, Bookmark that tool, and when they think they have the issue solved, try again.
#372 [12:49] <Mitsuhito> K
#373 [12:49] <CapFan67> Mitsuhito, It could be a number of things, but usually it's either firewall/security software, or router setup.
#374 [12:49] <Mitsuhito> Thanks
#375 [12:50] * MrZaito99 [webchat@anantes-653-1-124-13.w90-59.abo.wanadoo.fr] has joined #minecrafthelp
#376 [12:50] <MrZaito99> Bonjour, je vous contact concernant mon compte minecraft
#377 [12:51] <CapFan67> MrZaito99, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What do you want to know?
#378 [12:52] * MrZaito99 [webchat@anantes-653-1-124-13.w90-59.abo.wanadoo.fr] has quit. (Client Quit)
#379 [12:53] <Mitsuhito> CapFan67 Expect the server is working for a number of my other friends
#380 [12:53] <Mitsuhito> They can all join
#381 [12:53] <Mitsuhito> So is it the hosts problem?
#382 [12:54] <CapFan67> Mitsuhito, Dinnerbone's tool (one of the lead developers for Mojang) provided that tool. It polls to see if a server is at the address provided. If the tool can't reach the server, neither can a player.
#383 [12:55] <CapFan67> Mitsuhito, Of course, this assumes you're not using a VPN service to connect directly.
#384 [12:55] <Mitsuhito> What do you mean
#385 [12:55] <CapFan67> Mitsuhito, I mean, if the tool can't connect neither can anyone else. Another possibility is that you have the wrong address, or are missing the port number from the end (etc)
#386 [12:57] <Mitsuhito> K well, thanks.
#387 [12:57] <Mitsuhito> Have a good day
#388 [13:08] * Fangoros [webchat@87-50-151-37-cable.dk.customer.tdc.net] has joined #minecrafthelp
#389 [13:09] * Joe [webchat@5e077d53.bb.sky.com] has joined #minecrafthelp
#390 [13:11] <Joe> i used to have my minecraft account a long time ago and i'm trying to log in, i remember my user name and i think i migrated the account but i cant remember the email address and i dont know what to do, ive tried all the ones i thought could be it but weren't.
#391 [13:22] * Joe [webchat@5e077d53.bb.sky.com] has quit. (Quit: webchat.esper.net)
#392 [13:29] * Ninja [webchat@S0106bcd165849acc.lb.shawcable.net] has joined #minecrafthelp
#393 [13:31] <Ninja> Whenever I try to play the game, it crashes and says something about how the computer isn't working with the OpenGL or something. I don't know what to do and this is my last resort
#394 [13:33] <CapFan67> Ninja, OpenGL errors usually root back to drivers. Let's take a look at what you have:
#395 [13:34] <CapFan67> ??> Ninja win/dxdiag
#396 [13:34] <CapFan67> ??> Ninja win/dxdiag
#397 [13:34] <Absol> Ninja: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#398 [13:44] * Mr_Tybarn [webchat@201.203.115.93] has joined #minecrafthelp
#399 [13:45] <Mr_Tybarn> Hello. I've been having trouble loging into my minecraft account. Could somebody give me some insight?
#400 [13:45] <CapFan67> Mr_Tybarn, What trouble are you having?
#401 [13:46] <Mr_Tybarn> So I used to play on an account with this username, Mr_Tybarn. I have some forum posts from my enjin website account back from 2012
#402 [13:47] <Mr_Tybarn> That proves that I bought my account even before 2012
#403 [13:47] <Mr_Tybarn> But right now, I can't get my transaction id, don't remember my password, and also don't remember the email my account is bonded to
#404 [13:47] <Mr_Tybarn> I have an idea of what my password could be because I don't change much between a couple passwords
#405 [13:48] <Mr_Tybarn> But I don't even remember if my account is already migrated to mojang or if I still login with my username
#406 [13:48] <CapFan67> Mr_Tybarn, If you don't know your email or password, there isn't much you can do on your own. You'll need to contact Mojang Customer Support.
#407 [13:48] <CapFan67> Mr_Tybarn, Your account is not migrated.
#408 [13:48] <CapFan67> Mr_Tybarn, https://namemc.com/profile/Mr_Tybarn.1
#409 [13:49] <Mr_Tybarn> Oh, that's pretty useful. At least I know it's not migrated
#410 [13:50] <Mr_Tybarn> Well, I'm going to send an email to support then. Thank you for your help
#411 [13:50] <CapFan67> Mr_Tybarn, I can point you to the page to contact Mojang. Be aware that you'll need to demonstrate ownership when they respond. The easy way is with the Transaction ID. If you don't have it, you can ask for alternate verification methods.
#412 [13:51] <Mr_Tybarn> Good news, I just gave it a few tries with my username now that I know it's not migrated
#413 [13:51] <Mr_Tybarn> And I got the password right!
#414 [13:51] <CapFan67> Mr_Tybarn, That's progress.
#415 [13:51] <Mr_Tybarn> Thanks a lot for helping me get the account back
#416 [13:54] * evamore [webchat@88.234.3.218.dynamic.ttnet.com.tr] has joined #minecrafthelp
#417 [13:54] <evamore> hello
#418 [13:54] <CapFan67> Hi
#419 [13:54] <evamore> i cant play minecraft bc i keep getting an error message
#420 [13:54] <evamore> let me copy
#421 [13:55] <evamore> "game crash: an unexpected issue occurred and the game has crashed. we're sorry for the inconvenience"
#422 [13:55] <evamore> so i uninstaleld and reinstalled a thousand times
#423 [13:55] <evamore> i tried downloading older versions (1.12)
#424 [13:56] <evamore> nothing seems to help
#425 [13:56] <evamore> any ideas?
#426 [13:56] <CapFan67> evamore, That's a notification of a crash, but not the crash itself. Let's look at the logs to see what the error is. Run 1.13.2 and let it crash. Then follow these instructions:
#427 [13:56] <CapFan67> ??> evamore launcher/log-txt
#428 [13:56] <Absol> evamore: We need to see your full launcher log, which is created in the game directory.
#429 [13:56] <Absol> evamore: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#430 [13:57] <evamore> thanks, give me a sec
#431 [13:58] <evamore> https://paste.ubuntu.com/p/CmqWSj3jnD/
#432 [13:58] <evamore> does this work?
#433 [13:59] <evamore> my pc isn't behaving well atm...
#434 [13:59] <evamore> god it's because the file is huge :D
#435 [13:59] <evamore> i hope you can see what's wrong
#436 [14:00] <CapFan67> evamore, Reading now. stand by...
#437 [14:00] <evamore> thanks! i'm waiting
#438 [14:02] * Fangoros [webchat@87-50-151-37-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#439 [14:04] <CapFan67> evamore, The process can't access one of your files. This error also happens when there is an exclamation point in the user path, but yours doesn't have one. Let's take a quick look at your running software to see if something is blocking access:
#440 [14:04] <CapFan67> ??> evamore tools/hjt
#441 [14:04] <Absol> evamore: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#442 [14:04] <Absol> evamore: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#443 [14:05] <evamore> i'm downloading
#444 [14:06] * Ninja0 [webchat@S0106bcd165849acc.lb.shawcable.net] has joined #minecrafthelp
#445 [14:06] <evamore> https://paste.ubuntu.com/p/mVfFFvpPs4/
#446 [14:08] <CapFan67> evamore, Reviewing now. stand by.
#447 [14:08] <Ninja> I followed the instructions in the link. Here is a link to the dxdiag report given by my computer https://paste.ubuntu.com/p/F2m4vp4KPs/
#448 [14:08] <evamore> thanks, i'm waiting
#449 [14:09] <CapFan67> evamore, I don't see anything obvious. Still, it's an access issue, so I'd like to start with a malware cleaner just to be sure we're not missing something:
#450 [14:09] <CapFan67> ??> evamore av/adwcleaner
#451 [14:09] <Absol> evamore: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#452 [14:09] <Absol> evamore: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#453 [14:10] <evamore> okay
#454 [14:11] * El_Anderi_Z [webchat@corp-179-49-58-245.uio.puntonet.ec] has joined #minecrafthelp
#455 [14:11] <El_Anderi_Z> Hola
#456 [14:11] <evamore> i need to restart i think
#457 [14:11] <evamore> i can still join here?
#458 [14:11] <El_Anderi_Z> help
#459 [14:11] <evamore> after i restart, i mean
#460 [14:11] <CapFan67> evamore, Yes. restart and come back.
#461 [14:11] * evamore [webchat@88.234.3.218.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#462 [14:11] <CapFan67> El_Anderi_Z, What do you need help with?
#463 [14:12] <El_Anderi_Z> they hacked my account
#464 [14:12] <CapFan67> ??> El_Anderi_Z account/hacked
#465 [14:12] <Absol> El_Anderi_Z: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#466 [14:12] <Absol> El_Anderi_Z: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#467 [14:13] <Ninja> did anyone see the link to my dxdiag report that I posted? Just making sure it doesn't get missed
#468 [14:13] <El_Anderi_Z> what is trancicion id
#469 [14:13] <CapFan67> ??> El_Anderi_Z account/trans-id
#470 [14:13] <Absol> El_Anderi_Z: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#471 [14:13] * evamore [webchat@88.234.3.218.dynamic.ttnet.com.tr] has joined #minecrafthelp
#472 [14:13] <evamore> hello, i'm back
#473 [14:14] <evamore> did you need the log file for malwarebytes?
#474 [14:14] <CapFan67> evamore, wb. Give minecraft a test.
#475 [14:14] <evamore> okay
#476 [14:14] <CapFan67> Ninja, I didn't notice your post. Glad you mentioned it. Let me take a look.
#477 [14:14] <Ninja> alright, thank you!
#478 [14:14] <evamore> no, still broken :(
#479 [14:14] <evamore> same error
#480 [14:14] <CapFan67> evamore, Stand by.
#481 [14:16] <CapFan67> Ninja, your nvidia driver is a bit old. Let's see if the current version solves your issue: https://www.nvidia.com/Download/driverResults.aspx/141171/en-us
#482 [14:17] <CapFan67> evamore, The common cause of your issue is the userpath. Although your path doesn't have an exclamation point, it may be worth testing. This involves testing with a new profile:
#483 [14:17] <CapFan67> ??> evamore win/profile
#484 [14:17] <Absol> evamore: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#485 [14:17] <Absol> evamore: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#486 [14:18] <evamore> hm... okay let me try
#487 [14:18] <Ninja> ok, the current version is 100% downloaded. Let's see if this works
#488 [14:19] <El_Anderi_Z> :,v
#489 [14:19] * El_Anderi_Z [webchat@corp-179-49-58-245.uio.puntonet.ec] has quit. (Quit: webchat.esper.net)
#490 [14:19] <Ninja> nope. it still crashed
#491 [14:20] <CapFan67> Ninja, Your description was OpenGL, but let's take a closer look at the error:
#492 [14:20] <CapFan67> ??> Ninja launcher/log-txt
#493 [14:20] <Absol> Ninja: We need to see your full launcher log, which is created in the game directory.
#494 [14:20] <Absol> Ninja: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#495 [14:21] <Ninja> okay, be back in a moment
#496 [14:21] * Fausto [webchat@r179-24-157-131.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#497 [14:22] <Fausto> I do not get the password reset email, wait 1 day and it still does not arrive. what I do?
#498 [14:23] <CapFan67> Fausto, Did you check your junk/spam folders?
#499 [14:23] <Fausto> yes
#500 [14:23] <CapFan67> Fausto, In that case, you'll need to contact Mojang Customer Support:
#501 [14:23] <CapFan67> ??> Fausto account/send-email
#502 [14:23] <Absol> Fausto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#503 [14:23] <Absol> Fausto: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#504 [14:23] <Fausto> ok
#505 [14:23] <CapFan67> ??> Fausto account/trans-id
#506 [14:23] <Absol> Fausto: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#507 [14:24] * XleinyXpro [webchat@181.65.124.234] has joined #minecrafthelp
#508 [14:25] <XleinyXpro> necesito
#509 [14:25] <Ninja> https://paste.ubuntu.com/p/wVvzFFHrKr/ here it is. lets hope this works
#510 [14:25] * XleinyXpro [webchat@181.65.124.234] has quit. (Client Quit)
#511 [14:25] <evamore> okay, so, it worked on my other user (non-admin)
#512 [14:25] <evamore> what do now? :(
#513 [14:26] <CapFan67> evamore, there are a few possibilities, but two are the special character in your username, and the other is corrupted files. We can test by renaming your .minecraft folder and testing again.
#514 [14:27] <CapFan67> evamore, Go to the folder above your minecraft folder, and rename .minecraft to .minecraft.old
#515 [14:27] <evamore> uhh yeah i cant change my username as this is an education copy of windows as far as i know :(
#516 [14:28] <CapFan67> evamore, Well, let's see if that's the issue.
#517 [14:28] <evamore> i renamed minecraft to minecraft old
#518 [14:28] <CapFan67> evamore, Test minecraft again.
#519 [14:28] <evamore> let me see
#520 [14:29] <CapFan67> Ninja, The error is certainly OpenGL driver related. Can you run a new DxDiag now that you've updated the driver?
#521 [14:29] <Ninja> sure I can try that
#522 [14:29] <CapFan67> Ninja, I can provide instructions again if you need.
#523 [14:32] <Ninja> https://paste.ubuntu.com/p/6QjMG7hr8C/ here
#524 [14:32] <evamore> i'm still not able to play, same error
#525 [14:33] <CapFan67> Ninja, Your driver date did not change. Are you sure the driver installation I linked above completed?
#526 [14:34] <CapFan67> evamore, So, it wasn't corrupted files. This is looking more and more like a userpath issue. Is the last character in your userpath a standard character for your region?
#527 [14:34] * Tyrant [webchat@146.9.221.87.dynamic.jazztel.es] has joined #minecrafthelp
#528 [14:34] <evamore> yes, it is
#529 [14:34] <evamore> its my name...
#530 [14:34] <Ninja> it says it's status is complete
#531 [14:35] <CapFan67> evamore, Forgive my ignorance, only speaking English. =)
#532 [14:35] <evamore> hahah dont worry, im just sad about my name now
#533 [14:35] <CapFan67> evamore, I'm not sure what else to suggest. On the bright side, the new profile you've created can be used to play the game.
#534 [14:36] <evamore> well, that's true
#535 [14:36] <evamore> thank you for your help'
#536 [14:36] <evamore> !*
#537 [14:36] <Ninja> If it says it is complete, then why didn't it change?
#538 [14:36] * evamore [webchat@88.234.3.218.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#539 [14:37] <CapFan67> Ninja, I'm not sure. But your last DxDiag shows the same installed version as earlier, with a date from April 2018.
#540 [14:37] <Tyrant> Hi! I have a problem with Minecraft. I have Java Edition and I play it in Windows 10. My PC has the recommended configuration for the game and I have played it well for years, but last two months I have a great problem: when I play in fullscreen mode the game is going very slow, like long jumps and it is impossible to play. I can play well in windo
#541 [14:37] <Tyrant> wed mode but I hate that. I don't know what happened because I can play a lot of AAA games like RE2 perfectly. Help please!
#542 [14:39] <Ninja> That's weird. I don't really know any of the technical stuff, my dad is the one that knows computers and stuff. When he gets home from work he might be able to help me with it. Once again, I regret not taking computer classes in junior high haha
#543 [14:39] <CapFan67> Ninja, Having said that, the earlier 2018 driver *should* work fine with your card and Minecraft, so coupled with your inability to update, there seems to be a larger issue here.
#544 [14:40] <CapFan67> Ninja, No worries. Two things to work on with your dad: Update the driver, and associate your Nvidea card with Javaw.exe in your Nvidia control panel.
#545 [14:40] <CapFan67> *NVidia. silly typos.
#546 [14:41] <CapFan67> ??> Tyrant improve-fps
#547 [14:41] <Absol> Tyrant: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#548 [14:41] <Ninja> Some other stuff on my computer has been having issues too, so I wouldn't be surprised if there's one big problem affecting a variety of things, including Minecraft. Thanks for all your help, I appreciate the time and patience you sacrifice
#549 [14:41] <Tyrant> I tried all of it and it didn't works
#550 [14:42] <CapFan67> Ninja, Happy to try to help. Best of luck with it!
#551 [14:43] <Tyrant> And well, I have a good PC and I don't know why it works bad... before it worked very well without optifine and with ultra configuration
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#555 [14:43] <CapFan67> Tyrant, Performance tweaks are not my area of expertise. Hopefully someone else in the channel can offer more constructive suggestions.
#556 [14:43] <Tyrant> Thank you very much
#557 [14:43] <w2> My game exits with the crash of Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#558 [14:44] <w2> how do I fix this?
#559 [14:44] <mattym> ??> Tyrant win/dxdiag
#560 [14:44] <Absol> Tyrant: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#561 [14:45] <w2> I require assistance
#562 [14:45] <CapFan67> w2, That's more of a warning, and happens under good conditions. Does your game crash with an error code, or just stop responding?
#563 [14:46] <w2> It crashes and then says Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#564 [14:46] <w2> I mean like, it doesn't even open
#565 [14:46] <w2> it just refuses
#566 [14:47] <CapFan67> w2, Ok, I'll assuming it's not responding. Let's take a look at incompatible software which is the normal cause of that issue:
#567 [14:47] <CapFan67> ??> w2 tools/hjt
#568 [14:47] <Absol> w2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#569 [14:47] <Absol> w2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#570 [14:48] <Tyrant> Where I have to paste the link?
#571 [14:49] <mattym> Tyrant, Just into the chat here
#572 [14:49] <w2> https://paste.ubuntu.com/p/7JXwM7YWw9/
#573 [14:50] <Tyrant> https://paste.ubuntu.com/p/b83vxyQZWc/
#574 [14:51] <CapFan67> w2, I see Discord is loaded. Check to see if your overlay is enabled or disabled. If enabled, turn it off, then test minecraft again.
#575 [14:51] <mattym> Tyrant, Download and Install the file from this page https://www.geforce.com/drivers/results/141906
#576 [14:51] <w2> It's disabled
#577 [14:51] <w2> same error
#578 [14:51] <mattym> Tyrant, If you have already, or choose to install the Geforece Experience app, make sure you also turn off its ingame overlay
#579 [14:52] <CapFan67> w2, In that case, we need a closer look at the log to see if there's a specific error:
#580 [14:52] <CapFan67> ??> w2 launcher/log-txt
#581 [14:52] <Absol> w2: We need to see your full launcher log, which is created in the game directory.
#582 [14:52] <Absol> w2: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#583 [14:52] <Tyrant> Ok! I am going to try
#584 [14:52] <Tyrant> Ok! I am going to try
#585 [14:53] * w2 [webchat@66-189-65-82.dhcp.oxfr.ma.charter.com] has left #minecrafthelp
#586 [14:53] <mattym> Tyrant, Install the update first.
#587 [14:55] * Fishyea [webchat@host-181-199-93-207.ecua.net.ec] has joined #minecrafthelp
#588 [14:56] <Fishyea> i need help with my minecraft launcher. It gives me an error that says "Unable to save download. icu4j-core-mojang-51.2.jar"
#589 [14:56] <mattym> ??> Fishyea error/download
#590 [14:56] <Absol> Fishyea: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#592 [15:28] * gabbro [webchat@net-2-39-166-243.cust.vodafonedsl.it] has joined #minecrafthelp
#593 [15:29] <gabbro> Change security questionsSuccess! An e-mail has been dispatched and should arrive in your inbox momentarily.
#594 [15:29] <gabbro> but i don't recive any e-mail
#595 [15:29] <gabbro> how can I solve?
#596 [15:30] <mattym> gabbro, Did you check any spam/junk folders in your email?
#597 [15:30] <gabbro> yep, but is empty
#598 [15:31] <mattym> gabbro, You will need to contact Mojang to resolve it then.
#599 [15:31] <mattym> ??> gabbro account/send-email
#600 [15:31] <Absol> gabbro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#601 [15:31] <Absol> gabbro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#609 [16:14] * Jackson [webchat@ip24-251-39-184.ph.ph.cox.net] has joined #minecrafthelp
#610 [16:14] <Jackson> I need to recover my username for my old minecraft accoun
#611 [16:14] <Jackson> account*
#612 [16:15] * amandaanthrax [webchat@cpe-174-101-97-41.columbus.res.rr.com] has joined #minecrafthelp
#613 [16:17] <amandaanthrax> hello I downloaded Minecraft java edition and when it opens the launcher it says "play download latest version 1.13.2" but when I click it it says "error unable to save download"
#614 [16:17] <urielsalis> ??> amandaanthrax tools/hjt
#615 [16:17] <Absol> amandaanthrax: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#616 [16:17] <Absol> amandaanthrax: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#617 [16:18] * mada9000 [webchat@31.127.145.178] has joined #minecrafthelp
#618 [16:18] <urielsalis> ??> Jackson account/send-email
#619 [16:18] <Absol> Jackson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [16:18] <Absol> Jackson: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#621 [16:18] <Happy0350> Hey, I deleted my email to my Mojang account seeing as I never really used it not knowing that it was connected to my Mojang account and I dont know my password so I have no way to get into my account. If you could help me I would appreciate it
#622 [16:18] <urielsalis> ??> Happy0350 account/send-email
#623 [16:18] <Absol> Happy0350: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#624 [16:18] <Absol> Happy0350: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#627 [16:20] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#628 [16:21] <amandaanthrax> Absol https://paste.ubuntu.com/p/k8hPBDXW74/
#629 [16:26] <amandaanthrax>
#630 [16:27] <mattym> ??> amandaanthrax error/download
#631 [16:27] <Absol> amandaanthrax: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#632 [16:27] <mattym> amandaanthrax, See the "Reason Security" entry on the page Absol linked
#633 [16:35] <amandaanthrax> it worked!! thanks guys!!
#634 [16:35] * amandaanthrax [webchat@cpe-174-101-97-41.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#635 [16:39] * wojt3kk [webchat@80.49.235.232.ipv4.supernova.orange.pl] has joined #minecrafthelp
#636 [16:39] <wojt3kk> hi
#637 [16:39] <wojt3kk> What can I do when i forgot my e mail
#638 [16:42] * wojt3kk [webchat@80.49.235.232.ipv4.supernova.orange.pl] has quit. (Client Quit)
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#642 [17:08] <Firelilyrose> I made a minecraft account on my ipad and i'm trying to sign into it on my computer
#643 [17:08] <Firelilyrose> but it keeps saying 'wrong username/password'
#644 [17:09] <webrosc> Firelilyrose, do you mean on the minecraft app on ipad?
#645 [17:09] <Firelilyrose> yes
#646 [17:09] <webrosc> then that account is for the app
#647 [17:09] <Firelilyrose> oh
#648 [17:09] <webrosc> on the computer you use an account from minecraft.net
#649 [17:09] <webrosc> ipad app is not the same as on the computer
#650 [17:10] <Firelilyrose> how do i make one for my computer without downloading minecraft again
#651 [17:10] * Jackson [webchat@ip24-251-39-184.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#652 [17:10] <webrosc> to play on your PC you need to get the game from minecraft.net for the java version, or the windows 10 store for windows 10 bedrock edition
#653 [17:12] <Firelilyrose> I already have it downloaded
#654 [17:15] <mattym> Firelilyrose, Its a different account, which is a separate purchase on the computer.
#655 [17:15] <Firelilyrose> ok
#656 [17:16] <Firelilyrose> so i made an account for computer, how come I can only use demo
#657 [17:17] <Firelilyrose> nevermind
#658 [17:17] <Firelilyrose> I'll just do it later
#659 [17:17] <Firelilyrose> thanks for the help!!
#660 [17:17] * BeepBoop0 [webchat@74-127-188-7.arvig.net] has joined #minecrafthelp
#661 [17:19] <BeepBoop0> Alright guys I need some serious help with my minecraft crashing can anyone here help me?
#662 [17:19] <mattym> ??> BeepBoop0 launcher/log
#663 [17:19] <Absol> BeepBoop0: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#664 [17:21] <BeepBoop0> Sorry I'm setting up the log right now
#665 [17:23] <BeepBoop0> Now it's working for the first time since I've been trouble shooting for two days
#666 [17:23] <BeepBoop0> very confused
#667 [17:23] <BeepBoop0> sorry for wasting your time I guess goodbye
#668 [17:28] * Arush [webchat@modemcable009.142-201-24.mc.videotron.ca] has joined #minecrafthelp
#669 [17:28] <Arush> hi i cant acces my account and i paid for the game when it was in alpha or beta phase
#670 [17:28] <Arush> and yeah i want to access it
#671 [17:29] <Arush> looks like its still attached to my email
#672 [17:29] <mattym> Arush, What happens when you try to log in?
#673 [17:29] <Arush> says wrong password or name
#674 [17:29] <Arush> and when i try to reset it
#675 [17:29] <Arush> i never get any email to my email adresse
#676 [17:29] <mattym> Arush, Have you checked any spam/junk folders in your email?
#677 [17:30] <Arush> yup
#678 [17:30] <Arush> nothing
#679 [17:30] <Arush> i can retry right at them oment
#680 [17:31] <mattym> Arush, If you are not getting the reset emails, you will need to contact Mojang for support.
#681 [17:31] <mattym> ??> Arush account/send-email
#682 [17:31] <Absol> Arush: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#683 [17:31] <Absol> Arush: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#684 [17:33] <Arush> i try to redeem the game
#685 [17:33] <Arush> and says they sended an email
#686 [17:33] <Arush> but didnt receive anything yet
#687 [17:34] <Arush> well i contacted them so
#688 [17:34] <Arush> i have to wait i guess
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#690 [17:35] * Lord_of_Life_ [~Lord@46.217.14.42] has joined #minecrafthelp
#691 [17:35] <HueChi> My game keep crashing
#692 [17:35] <HueChi> anyone can help?
#693 [17:35] <mattym> ??> HueChi launcher/log
#694 [17:35] <Absol> HueChi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#695 [17:35] <HueChi> https://paste.ubuntu.com/p/q6rhF7wknm/
#696 [17:36] <HueChi> that's my report
#697 [17:37] <mattym> HueChi, Download and Install the 1st .exe file from this page https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#698 [17:37] <HueChi> win 32?
#699 [17:37] <mattym> HueChi, Sorry, 2nd one
#700 [17:38] * Lord_of_Life [~Lord@46.217.59.133] has quit. (Ping timeout: 198 seconds)
#701 [17:38] <HueChi> what next
#702 [17:38] * Arush [webchat@modemcable009.142-201-24.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#703 [17:38] <mattym> HueChi, Install it
#704 [17:38] <HueChi> after installing it??
#705 [17:39] <mattym> HueChi, Try the game again
#706 [17:39] * Omar_Hazem611 [webchat@host-156.194.124.253-static.tedata.net] has joined #minecrafthelp
#707 [17:40] <Omar_Hazem611> Hello i just got the game and after it was done downloading and i click play it crashs right away
#708 [17:40] <Omar_Hazem611> https://paste.ubuntu.com/p/9g4SnfyVmH/
#709 [17:40] <Omar_Hazem611> that's the directX logs file
#710 [17:40] * robert101202 [webchat@c-73-44-120-29.hsd1.il.comcast.net] has joined #minecrafthelp
#711 [17:40] <HueChi> do i restart the computer matt?
#712 [17:40] <mattym> Omar_Hazem611, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#713 [17:41] <mattym> HueChi, If the installer asks you to, yes.
#714 [17:41] <HueChi> okay
#715 [17:41] <HueChi> the game should work after it right?
#716 [17:41] <Omar_Hazem611> alright Thanks
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#718 [17:41] <mattym> HueChi, It should help.
#719 [17:41] <HueChi> ok i will restart
#720 [17:41] <HueChi> brb
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#723 [17:43] * HueChi [webchat@144.133.232.17] has joined #minecrafthelp
#724 [17:43] <HueChi> im back
#725 [17:44] <HueChi> it's still crashing
#726 [17:44] <mattym> ??> HueChi launcher/log
#727 [17:44] <Absol> HueChi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#728 [17:46] <HueChi> https://paste.ubuntu.com/p/C433WDDsmD/
#729 [17:46] <mattym> HueChi, Please read the instructions.
#730 [17:46] * CanOfBeans [webchat@96-39-191-245.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#731 [17:46] <CanOfBeans> hello hello!
#732 [17:47] <HueChi> on hopper.minecraft?
#733 [17:47] <HueChi> i have read and tried it
#734 [17:48] <HueChi> this is the log
#735 [17:48] <HueChi> https://paste.ubuntu.com/p/rs6DBsyCJ8/
#736 [17:48] <mattym> ??> HueChi mods
#737 [17:48] <Absol> HueChi: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#739 [17:48] <CanOfBeans> I have an old Minecraft account that I have yet to be able to migrate mostly because I cannot remember the old email. When I attempt to migrate the account it says I have already migrated it, but I have not. Any ideas?
#740 [17:48] <HueChi> is forge considered a mod?
#741 [17:48] * Odysseius [~odysseius@sserv01.jaffa.cat] has joined #minecrafthelp
#742 [17:49] <mattym> HueChi, Yes
#743 [17:49] <mattym> ??> CanOfBeans account/send-email
#744 [17:49] <HueChi> i will try running the game with original version
#745 [17:49] <Absol> CanOfBeans: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#746 [17:49] <Absol> CanOfBeans: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#747 [17:49] <CanOfBeans> if I cannot find my transaction ID will they help me retrieve it?
#748 [17:50] <mattym> ??> CanOfBeans account/trans-id
#749 [17:50] <Absol> CanOfBeans: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#750 [17:50] <CanOfBeans> I have emailed them with all of the information I have
#751 [17:50] <HueChi> oh it works for normal versions
#752 [17:50] <mattym> HueChi, Then you need to seek help from the forge site, or mod sites for assistance with your crash.
#753 [17:51] <HueChi> alright
#754 [17:51] <HueChi> is optifine a mod too?
#755 [17:51] <HueChi> sorry im quite new
#756 [17:51] <mattym> HueChi, Yes, anything that is not part of the game is a mod.
#757 [17:53] <CanOfBeans> sorry just to clarify, my mom purchased the game for me way back in the day and I don't have access to that information, do you think they will still help me retrieve the account?
#758 [17:53] <mattym> CanOfBeans, You will need to wait and see how they reply.
#759 [17:54] <CanOfBeans> and this: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- is an accurate timer?
#760 [17:55] <mattym> CanOfBeans, Yes
#761 [17:55] <CanOfBeans> alright. thank you guys and have a wonderful day!
#762 [17:56] <HueChi> can we delete the whole minecraft thing and install a brand new minecraft without any folder in the appdata
#763 [17:56] <HueChi> ?
#764 [17:56] <mattym> ??> HueChi win/reinst
#765 [17:56] <Absol> HueChi: You may need to reinstall the locally installed files that Minecraft puts into place.
#766 [17:56] <Absol> HueChi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#768 [18:01] * sibby [webchat@cpe-67-241-170-14.buffalo.res.rr.com] has joined #minecrafthelp
#769 [18:02] <sibby> I need to migrate my minecraft account to a mojang account but i dont remember the email acc i used as i got the game in 2011
#770 [18:02] <tyteen4a03> sibby: how did you pay for MC?
#771 [18:03] <sibby> credit card
#772 [18:03] <tyteen4a03> ??> sibby account/send-email
#773 [18:03] <Absol> sibby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#774 [18:03] <Absol> sibby: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#775 [18:03] <tyteen4a03> ??> sibby account/trans-id/dibs
#776 [18:03] <Absol> sibby: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#777 [18:03] <Absol> sibby: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#778 [18:03] <sibby> I did send an email but I dont have a trans ID
#779 [18:04] <tyteen4a03> sibby: that's fine; they will provide further instructions
#780 [18:04] <sibby> ok thank you
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#786 [18:23] <ELA14> My son purchased a space pack on the Minecraft store this afternoon but it will not download to his Xbox one. It says "downloading" but nothing is happening. Any suggestions on how to correct this?
#787 [18:23] <mattym> ELA14, We do not support the console versions of the game here.
#788 [18:23] <mattym> ELA14, You will need to try the forums, reddit, or Xbox Live support.
#789 [18:24] <ELA14> What about the iOS version? It won't download on his iPad either.
#790 [18:24] <mattym> ELA14, Still not a version we support here.
#791 [18:24] <ELA14> Ok thanks
#792 [18:35] * JakeMasterBabeh [webchat@70-134-230-25.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#793 [18:37] <JakeMasterBabeh> Hello! I need some help with my Minecraft as it seems to crash after clicking anything after the main menu. Here is my log: https://paste.ubuntu.com/p/GnwNY7jVrY/
#794 [18:38] <JakeMasterBabeh> ^ This log is errors/warnings/fatal only
#795 [18:39] <webrosc> ??> JakeMasterBabeh mods
#796 [18:39] <Absol> JakeMasterBabeh: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#797 [18:39] <webrosc> and yes optifine is a mod
#798 [18:40] <JakeMasterBabeh> Here is my problem without running optifine and just 1.13.2 alone: https://paste.ubuntu.com/p/T8Zkb5ZQnX/
#799 [18:40] <JakeMasterBabeh> The issue still stands. Thanks for anything that you can help me with!
#800 [18:41] * Tacominimeap_ [webchat@24-151-41-224.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#801 [18:41] <mattym> JakeMasterBabeh, You didn't read that page I linked you yesterday.
#802 [18:41] <CapFan67> JakeMasterBabeh, Do you run Discord? Can you check to see if your overlay is disabled?
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#805 [18:42] <mattym> JakeMasterBabeh, Again, go through ALL the entries on this page and apply the suggested fix/adjustment https://minecraftirc.net/support-articles/known-incompatible-software/
#806 [18:42] <JakeMasterBabeh> The overlay is already disabled.
#807 [18:44] * TheNiceGuy6 [webchat@45-22-82-190.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#808 [18:44] <Tacominimeap_> Hey, whenever I launch from the new version of the launcher the game appears but it gives me a blank white launcher where the mojang logo would generally appear and enters a (not responding) phase. When I exit it says Java(TM) SE Binary not responding. Im sure you get this frequently but I just want to know if there is a fix. I can get it to work v
#809 [18:44] <Tacominimeap_> ia using an older version of the launcher, but then skins don't appear in newer versions of minecraft
#810 [18:45] <TheNiceGuy6> I have a concern about windows 10 edition and Java edition of minecraft during purchase.
#811 [18:45] <CapFan67> Tacominimeap_, That's sometimes's caused by incompatible software. Let's see what's running:
#812 [18:45] <CapFan67> ??> Tacominimeap_ tools/hjt
#813 [18:45] <Absol> Tacominimeap_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#814 [18:45] <Absol> Tacominimeap_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#815 [18:45] <Tacominimeap_> alright give me a moment
#816 [18:45] <CapFan67> TheNiceGuy6, Generally we help with technical issues for the Java Edition here. Is it a simple question?
#817 [18:46] <TheNiceGuy6> yeah. Does windows 10 come with java.
#818 [18:46] <CapFan67> TheNiceGuy6, No. They're two separate purchases.
#819 [18:46] <TheNiceGuy6> one more thing.
#820 [18:47] <TheNiceGuy6> is there a way to get Windows 10 edition since its part of the "better together" version can i use play store to get minecraft on my pc so that i can use my controller instead of keyboard and mouse.
#821 [18:48] <Tacominimeap_> alright Absol I posted it
#822 [18:48] <CapFan67> "play store" will be a google device. That license won't transfer. As far as controller support on Windows 10, I don't know.
#823 [18:48] <CapFan67> Tacominimeap_, Give us the URL
#824 [18:49] <Tacominimeap_> https://paste.ubuntu.com/p/W6JShwS2Cq/
#825 [18:50] <CapFan67> Tacominimeap_, You have malware known to cause the game to white screen and freeze (PremierOpinion). Here are the removal instructions:
#826 [18:50] <CapFan67> ??> Tacominimeap_ av/adwcleaner
#827 [18:50] <Absol> Tacominimeap_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#828 [18:51] <Absol> Tacominimeap_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#829 [18:51] <Tacominimeap_> alright will be back
#830 [18:51] <TheNiceGuy6> Why is that i have to buy the same game for two versions on the same pc. Its infuriating.
#831 [18:52] <mattym> TheNiceGuy6, Because they are not the same game.
#832 [18:52] <CapFan67> TheNiceGuy6, well.. you don't have to buy both. Buy the one that suits your needs.
#833 [18:52] <TheNiceGuy6> neither of them support the needs i have
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#835 [18:54] <CapFan67> TheNiceGuy6, Well, again, this is a technical support channel for Java Edition. Sorry if we aren't much help with purchase decisions.
#836 [18:55] <CapFan67> TheNiceGuy6, If you're looking for purchase advise or info, the minecraft forums or minecraft subreddit might provide more useful (and entertaining) feedback.
#837 [18:58] <TheNiceGuy6> its not really a purchase decision, i have already bought Java edition. But since i dont want to spend another 30 dollars on a game when i already have Fallout 4 in my sights. Is there an outside source maybe that i can get some kind of code to use my controller in Java?
#838 [18:58] <CapFan67> TheNiceGuy6, How long ago did you purchase Java Edition?
#839 [19:00] <TheNiceGuy6> Maybe a year ago maybe less.
#840 [19:00] <CapFan67> TheNiceGuy6, Two comments I have. First:
#841 [19:00] <CapFan67> ??> TheNiceGuy6 bedrock/code
#842 [19:00] <Absol> TheNiceGuy6: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#843 [19:01] <CapFan67> TheNiceGuy6, and second, google is an amazing resource: https://www.reddit.com/r/Minecraft/comments/8pqdu7/how_to_use_controller_on_minecraft_pcmac/
#844 [19:01] * Tacominimeap_ [webchat@24-151-41-224.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#845 [19:01] <Tacominimeap_> hello I am back
#846 [19:01] * HueChi [webchat@144.133.232.17] has quit. (Quit: webchat.esper.net)
#847 [19:01] <CapFan67> Tacominimeap_, Did the cleaner finish? if so, try Minecraft now.
#848 [19:01] <Tacominimeap_> alright
#849 [19:05] <Tacominimeap_> Thanks so much!! Now I can use the normal launcher and I can see skins
#850 [19:05] * ivegotprobs [webchat@1.136.109.28] has joined #minecrafthelp
#851 [19:05] <CapFan67> Tacominimeap_, Very glad to hear it's working.
#852 [19:05] <Tacominimeap_> you guys (or girls) are the best
#853 [19:06] <Tacominimeap_> one last things, do you know what common downloads could give me that malware that zI had so I can avoid them in the future
#854 [19:07] <CapFan67> Tacominimeap_, We see *way* too many people show up here with PremierOpinion. I haven't figured out yet where it's coming from. It's bundleware, so it must be something somewhat common.
#855 [19:07] <Tacominimeap_> alright thanks so much
#856 [19:07] <CapFan67> Tacominimeap_, Then again, *always* uncheck bundleware when installing software.
#857 [19:07] <Tacominimeap_> yeah
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#859 [19:08] <ivegotprobs> Hay after trying to reset my password, because "it wasn't good enough", i've run out of attempts and can't reset my password so can't get into minecraft. if u can help plz do.
#860 [19:08] * CoalaOP [webchat@168.232.162.195] has joined #minecrafthelp
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#862 [19:09] <CapFan67> ivegotprobs, If the site is telling you that you can't reset your password, you'll need to contact Mojang Customer Support:
#863 [19:09] <CapFan67> ??> ivegotprobs account/send-email
#864 [19:09] <Absol> ivegotprobs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#865 [19:09] <Absol> ivegotprobs: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#866 [19:09] <CapFan67> ??> ivegotprobs account/trans-id
#867 [19:09] <Absol> ivegotprobs: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#868 [19:10] <ivegotprobs> thx
#869 [19:11] <TheNiceGuy6> okay seems like i wasnt seeing things when i bought minecraft that last bit helped i have Windows 10 waiting for me in the store
#870 [19:12] * kippysweetpants [webchat@c-73-38-196-45.hsd1.ma.comcast.net] has joined #minecrafthelp
#871 [19:12] <CapFan67> TheNiceGuy6, Outstanding. ...along with the Steam Controller option (second link I sent), hopefully things are looking brighter.
#872 [19:12] <kippysweetpants> so i know nothing about this game, i bought a multi-pack for the xbox one, and all her goodies were installed to my xbox account, not hers, any way to fix this?
#873 [19:13] <TheNiceGuy6> well im not using steam controller im using an old XBOX 360 controller from the XBOX i sold before buy my pc
#874 [19:13] <CapFan67> TheNiceGuy6, The take away is that people figure these things out and love to post the details. The truth is out there!
#875 [19:14] <CapFan67> kippysweetpants, we support Java Edition technical issues (such as client crashes). For XBoxOne licensing issues, you'll need to contact XBox support.
#876 [19:14] <TheNiceGuy6> i never really use redit or even tried can i get a few pointers?
#877 [19:15] <kippysweetpants> ok, cool, thanks
#878 [19:15] <webrosc> TheNiceGuy6, xpadder
#879 [19:15] <webrosc> thats an option
#880 [19:16] <TheNiceGuy6> okay? Well you guys helped me in the end
#881 [19:16] <TheNiceGuy6> even though it was a bit dificult at the start
#882 [19:16] <webrosc> no idea if it works with current minecraft, but could look ingot it, or other joypad emulators
#883 [19:16] <webrosc> into it*
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#886 [19:19] * yeet [webchat@cpe-173-88-174-109.neo.res.rr.com] has joined #minecrafthelp
#887 [19:20] <yeet> my game crashes on launch
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#891 [19:26] <Fragz4Lag> Hello, I currently have a problem getting a Java Edition server to work
#892 [19:26] <mattym> ??> Fragz4Lag mp/server-setup
#893 [19:26] <Absol> Fragz4Lag: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#894 [19:27] <Dechi> hello, I have a question, I have minecraft windows 10 and I would like to know if I can play the java version with only the version of windows 10
#895 [19:28] <mattym> Dechi, You cannot. You would need to purchase the Java Edition separately.
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#897 [19:32] <Dechi> that is, do I have to buy the java version?
#898 [19:32] <mattym> Dechi, Yes
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#901 [19:33] <Dechi> ok thanks :'c
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#904 [19:38] * nick [webchat@d60-65-239-238.col.wideopenwest.com] has joined #minecrafthelp
#905 [19:38] <nick> im trying to refund the pc version of minecraft
#906 [19:38] <nick> how can i do that
#907 [19:38] * nick is now known as Guest21407
#908 [19:38] <mattym> ??> Guest21407 account/refund
#909 [19:38] <Absol> Guest21407: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#910 [19:39] <Guest21407> if i click that where do i click next to give the refund reciept
#911 [19:39] <mattym> Guest21407, Read the page, it tells you.
#912 [19:41] <Guest21407> ive done that already
#913 [19:46] <Guest21407> dont know what to do
#914 [19:46] <Guest21407> i used a credit card
#915 [19:47] <CapFan67> Guest21407, Did you read the page? If so, which part is confusing?
#916 [19:47] <Guest21407> how to get to the actual refund proccess
#917 [19:47] <Guest21407> i understand that i have to use braintree
#918 [19:48] <webrosc> well it says
#919 [19:48] <webrosc> If this is the case, please contact customer support, provide the order number(s) or transaction ID(s) from the purchase, and specify which purchase needs refunding. We are unable to make a refund without an order number or transaction ID, verifying that you own the account.
#920 [19:48] <webrosc> and has links in that text
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#925 [20:07] <Fragz4Lag> Whenever my friends try to join me using the external or internal ip they get this message, io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#926 [20:08] <mattym> Fragz4Lag, Test your external IP here https://dinnerbone.com/minecraft/tools/status/
#927 [20:17] <Fragz4Lag> i tried doing it with my firewall disabled and it still doesn't work
#928 [20:18] <mattym> Fragz4Lag, Then you have either not done all the instructions on the page that was linked. Or have done them incorrectly.
#929 [20:21] * Fragz4Lag [webchat@c-73-74-152-16.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#930 [20:24] * Rapier4 [webchat@104.188.155.182] has joined #minecrafthelp
#931 [20:25] <Rapier4> Howdy, anyone have any experience with the io.netty error?
#932 [20:30] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has joined #minecrafthelp
#933 [20:32] <hammis> heya pals so i have this issue in game where i cant see any skins, i cant see my friends skins or my own but my friends have confirmed that im wearing one this is the same for all versions of the game
#934 [20:35] * Quifle [webchat@97.102.6.227] has joined #minecrafthelp
#935 [20:36] <Quifle> I have this issue where i disputed my minecraft accounts email, and had it changed back to what it was before, but i never received an email on the email it was changed to, whenever i request a password reset it doesnt work, and i already check if they email isblocked, and it isnt.
#936 [20:38] * Rapier4 [webchat@104.188.155.182] has quit. (Quit: webchat.esper.net)
#937 [20:43] <Quifle> ...
#938 [20:47] <webrosc> ??> hammis tools/hjt
#939 [20:47] <Absol> hammis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#940 [20:47] <Absol> hammis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#941 [20:47] <webrosc> Quifle, you will have to contact Mojang support
#942 [20:56] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#943 [21:18] * gucciflipflop [webchat@97.102.6.227] has joined #minecrafthelp
#944 [21:52] * MyAccountWasStolenOOF [webchat@c-73-137-102-34.hsd1.ga.comcast.net] has joined #minecrafthelp
#945 [21:52] <MyAccountWasStolenOOF> My account was stolen
#946 [21:52] <mattym> ??> MyAccountWasStolenOOF account/hacked
#947 [21:52] <Absol> MyAccountWasStolenOOF: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#948 [21:52] <CapFan67> MyAccountWasStolenOOF, Name checks out.
#949 [21:52] <Absol> MyAccountWasStolenOOF: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#950 [21:53] <MyAccountWasStolenOOF> I sent in a help ticket with transaction id and pictures of the emails telling me my account was migrated withoutmy permission
#951 [21:53] <mattym> MyAccountWasStolenOOF, Then you will need to wait for their reply.
#952 [21:53] <MyAccountWasStolenOOF> Anything else I can include to help them?
#953 [21:53] <mattym> MyAccountWasStolenOOF, If you included the ID, then you should be all set.
#954 [21:56] <MyAccountWasStolenOOF> Thank you!
#955 [22:21] * mikeispsych [webchat@cpe-76-84-63-188.neb.res.rr.com] has joined #minecrafthelp
#956 [22:22] <mikeispsych> Hi Im Mikal I need some help im having a resource download issue and I can not figure out how to solve it
#957 [22:22] <mikeispsych> duck
#958 [22:23] <mikeispsych> I need some assistance
#959 [22:26] * nick4 [webchat@47.145.68.230] has joined #minecrafthelp
#960 [22:26] <nick4> I have the demo but when I try to launche it it says failed to extract
#961 [22:28] * nick4 [webchat@47.145.68.230] has quit. (Client Quit)
#962 [22:41] * Yeddie [webchat@69.26.21.181.westriv.com] has joined #minecrafthelp
#963 [22:41] * JS [webchat@S0106105611902b89.vc.shawcable.net] has joined #minecrafthelp
#964 [22:41] <Yeddie> Hey
#965 [22:41] <Yeddie> I am having a problem
#966 [22:42] <JS> I was trying to migrate accounts and I can't remember my username from my original account.
#967 [22:42] <JS> Is there a way to fix that?
#968 [22:44] * Yeddie is now known as DK
#969 [22:45] <DK> I cant remember my password and I have no access to the old email that I used to make my account
#970 [22:47] <CapFan67> JS, if you have your Transaction ID, you can contact mojang to recover control of your account.
#971 [22:48] <JS> Thank you!
#972 [22:48] <CapFan67> DK, if you don't know your password, and don't have control of your email, you'll need to contact Mojang Customer Support:
#973 [22:48] <CapFan67> ??> DK account/send-email
#974 [22:48] <Absol> DK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#975 [22:48] <Absol> DK: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#976 [22:48] <CapFan67> ??> DK account/trans-id
#977 [22:48] <Absol> DK: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#978 [22:48] * JS [webchat@S0106105611902b89.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#979 [22:49] <DK> How do I figure out my code if I cant get into the email
#980 [22:50] <CapFan67> DK, Hopefully you printed or save the email. If not, ask Mojang for an Alternate Verification Method. They'll ask other questions about the original purchase, that only you as the purchaser would know.
#981 [22:50] <DK> How would I do that?
#982 [22:50] <CapFan67> DK, umm.. with the link I provided you? Need it again?
#983 [22:52] * kingantz [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#984 [22:53] <kingantz> hay imjust having a promble with minecraft crashing all the time
#985 [22:54] <CapFan67> kingantz, When it crashes, do you get an error, or just "not responding"?
#986 [22:54] <DK> Yes, please send the link again
#987 [22:54] <CapFan67> ??> DK account/send-email
#988 [22:54] <Absol> DK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#989 [22:54] <Absol> DK: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#990 [22:54] <kingantz> it comes up with erro
#991 [22:55] <DK> but I dont have access to the email, so how can i prove that its still me
#992 [22:55] <CapFan67> kingantz, Ok, lets take a log at the log file with the error. First, run the game and wait for the error/crash. Then, follow these instructions:
#993 [22:55] <CapFan67> ??> kingantz launcher/log-txt
#994 [22:55] <Absol> kingantz: We need to see your full launcher log, which is created in the game directory.
#995 [22:55] <Absol> kingantz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#996 [22:56] <CapFan67> DK, As I said a moment ago, ask Mojang for an Alternate Verification Method. They'll ask other questions about the original purchase, that only you as the purchaser would know.
#997 [22:57] <kingantz> it failed to download now
#998 [22:57] <CapFan67> kingantz, Ok, let's start with that error. I'll still need the log to see the error.
#999 [22:57] <kingantz> k
#1000 [22:59] <DK> hmm so i just sent them en emaikl
#1001 [22:59] <DK> but it says it could take days to reply
#1002 [23:00] <CapFan67> DK, Look at the links I provided. The second one tells you where they are in their backlog.
#1003 [23:02] * DK [webchat@69.26.21.181.westriv.com] has quit. (Quit: webchat.esper.net)
#1004 [23:34] * michael [webchat@108-230-202-192.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#1005 [23:35] <michael> hi i have a question i am geting this error
#1006 [23:35] <michael> hi i have a question i am geting this error
#1007 [23:36] <michael> hi i am getiing this error and dont know what to do
#1008 [23:36] <michael> Unable to create directory.Error details: The system cannot find the path specified
#1009 [23:36] <michael> Filename on disk: gamesPath: E:/gamesExists: false
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