#1 [00:09] * AlbinoGhost [webchat@202-153-219-213.ca99db.mel.nbn.aussiebb.net] has joined #minecrafthelp
#2 [00:17] <AlbinoGhost> hey everyone. Having trouble with friends joining a server I have set up. Keep getting: io.netty.channel.AbstractChannel$AnnotatedConnectException:Connection refused: no further information
#3 [00:17] <AlbinoGhost> tried all the regular things which you see on google like turning off firewall, making sure port forwarding is set up, java up to date etc. Any solutions?
#4 [00:19] <mattym> AlbinoGhost, Is it completely vanilla/default?
#5 [00:19] <AlbinoGhost> yes
#6 [00:19] <AlbinoGhost> no mods at all
#7 [00:20] <mattym> AlbinoGhost, Version?
#8 [00:20] <AlbinoGhost> 1.13.2
#9 [00:21] <mattym> AlbinoGhost, Are you in the chat from the host computer?
#10 [00:21] <AlbinoGhost> yes
#11 [00:21] <mattym> ??> AlbinoGhost tools/hjt
#12 [00:21] <Absol> AlbinoGhost: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#13 [00:21] <Absol> AlbinoGhost: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#14 [00:24] <AlbinoGhost> sorry what is tools/hjt?
#15 [00:24] <AlbinoGhost> oh wait
#16 [00:24] <AlbinoGhost> the hijackthis
#17 [00:24] <mattym> AlbinoGhost, A command to make Absol write the instrucitions
#18 [00:32] * AlbinoGhost [webchat@202-153-219-213.ca99db.mel.nbn.aussiebb.net] has joined #minecrafthelp
#19 [00:34] <AlbinoGhost> sorry had to reset, can you send the link for the site I can copy the hijack this log to again?
#20 [00:34] <mattym> paste.ubuntu.com
#21 [00:40] <AlbinoGhost> https://paste.ubuntu.com/p/kSqfVgxV8T/
#22 [00:44] <AlbinoGhost> I hope thats correct?
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#25 [00:58] * coop [webchat@61-69-202-35.static.tpgi.com.au] has joined #minecrafthelp
#26 [01:15] <coop> I remember only the general gist of the username for the account (Mojang)
#27 [01:42] * KMan [webchat@client-173.198.173.189.idf.id.digis.net] has joined #minecrafthelp
#28 [01:42] <KMan> bro can someone help a brother out
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#35 [03:13] * jstrom2002 [webchat@d50-99-52-94.abhsia.telus.net] has joined #minecrafthelp
#36 [03:14] <jstrom2002> hi all
#37 [03:14] <jstrom2002> i bought minecraft several years ago
#38 [03:14] <jstrom2002> and now i can't seem to be able to log in
#39 [03:14] <jstrom2002> i've made an acccount and tried to migrate but
#40 [03:14] * erratic [~paige@anon-35-90.vpn.ipredator.se] has quit. (Ping timeout: 198 seconds)
#41 [03:15] <jstrom2002> it seems like nothing i do can get me logged into minecraft
#42 [03:15] <jstrom2002> i can send proof of purchase, transaction number linked to my email account
#43 [03:15] <urielsalis> jstrom2002: DONT SEND IT HERE
#44 [03:15] <urielsalis> jstrom2002: this is a public channel
#45 [03:15] <jstrom2002> of course
#46 [03:15] <urielsalis> ??> jstrom2002 account/send-email
#47 [03:15] <Absol> jstrom2002: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#48 [03:15] <Absol> jstrom2002: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#49 [03:16] <jstrom2002> thank you!
#50 [03:18] * jstrom2002 [webchat@d50-99-52-94.abhsia.telus.net] has quit. (Client Quit)
#51 [03:56] * Wieboyy [webchat@143.177.82.94] has joined #minecrafthelp
#52 [03:56] <Wieboyy> hi
#53 [03:56] * Hyp3r_Panda [webchat@ip-5-186-127-135.cgn.fibianet.dk] has joined #minecrafthelp
#54 [03:56] <Hyp3r_Panda> Hey
#55 [03:57] <Wieboyy> can you help me with something ?
#56 [03:57] <Hyp3r_Panda> Yeah, i dont can remember my Email to my Minecraft acc
#57 [03:57] <Wieboyy> jup
#58 [03:57] <Hyp3r_Panda> Can you help me with what?
#59 [03:58] <Wieboyy> i have the same problem
#60 [03:58] <Hyp3r_Panda> Ohh
#61 [03:58] <Hyp3r_Panda> Ohh
#62 [03:58] * Andrio [Andrio@questers-rest.andriocelos.net] has left #minecrafthelp
#63 [03:59] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#64 [03:59] <Hyp3r_Panda> Absol Andrio DopeGhoti Can i get help?
#65 [03:59] <Andrio> ??> Wieboyy account/forgot-email
#66 [03:59] <Absol> Wieboyy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#67 [03:59] <Andrio> ??> Hyp3r_Panda account/forgot-email
#68 [03:59] <Absol> Hyp3r_Panda: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#69 [03:59] <Wieboyy> but the email what i use back in the day got hacked
#70 [04:00] <Wieboyy> i cant loggin on that one
#71 [04:00] <Andrio> then you don't have the same problem?
#72 [04:01] <Andrio> Wieboyy, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#73 [04:01] <Wieboyy> sorry miss read his
#74 [04:01] <Andrio> oh, ok
#75 [04:01] <Wieboyy> and my acc is not connect with mojan
#76 [04:02] * Hyp3r_Panda [webchat@ip-5-186-127-135.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#77 [04:05] * Hyp3r_Panda [webchat@ip-5-186-127-135.cgn.fibianet.dk] has joined #minecrafthelp
#78 [04:05] <Hyp3r_Panda> Andrio Can you find me email through my Usernam?e
#79 [04:05] <Andrio> Hyp3r_Panda, no.
#80 [04:05] <Hyp3r_Panda> Wtf
#81 [04:06] <Hyp3r_Panda> FUCKING MINECRAFT IS FKN SHIT
#82 [04:06] <Absol> Hyp3r_Panda: Please keep it civil
#83 [04:06] <Hyp3r_Panda> F*cK MINECRAFT
#84 [04:06] <Andrio> Hyp3r_Panda, that'd be a huge privacy issue if your email address was publicly exposed.
#85 [04:06] <Hyp3r_Panda> SHUT UP KIDDO
#86 [04:06] * Andrio nods.
#86 [04:07] * Hyp3r_Panda [webchat@ip-5-186-127-135.cgn.fibianet.dk] has quit. (Client Quit)
#87 [04:12] * Wieboyy [webchat@143.177.82.94] has quit. (Quit: webchat.esper.net)
#88 [04:27] * lewy255 [webchat@1.152.109.97] has joined #minecrafthelp
#89 [04:27] <lewy255> hello
#90 [04:28] <lewy255> im having trouble logging in, i had an old minecraft account which i have previously transferred to mojang account but when i login to mojang account it says i dont own minecraft
#91 [04:53] * Soulther [webchat@104-13-232-254.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
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#93 [04:55] <Soulther> Hello, I'm afraid that my minecraft account was hacked! unable to login and recover my password because the email verification isn't sending im afraid that someone might have changed the email as well the sad thing is on MCname list my name Soulther has been changed to funfy. WHat can I do?
#94 [05:01] <Andrio> ??> Soulther account/send-email
#95 [05:02] <Absol> Soulther: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#96 [05:02] <Absol> Soulther: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#100 [05:56] * TheOKII [webchat@sandrovo-ip10.networx-bg.com] has joined #minecrafthelp
#101 [05:56] * TheOKII [webchat@sandrovo-ip10.networx-bg.com] has quit. (Client Quit)
#102 [06:06] * Calus [webchat@143.0.170.8] has joined #minecrafthelp
#103 [06:06] <Calus> hola?
#104 [06:07] <Calus> help?
#105 [06:16] * iKBi [webchat@2.red-79-147-204.dynamicip.rima-tde.net] has joined #minecrafthelp
#106 [06:16] <iKBi> hi i need help whit my account
#107 [06:18] * iii_DajWalk_iii [webchat@45.247.220.177] has joined #minecrafthelp
#108 [06:18] <iii_DajWalk_iii> when i open the store my minecraft win 10 code has already readeemed and i don't know what i will do now help please i need a new one
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#111 [06:50] * Kamil135790 [webchat@178235178138.unknown.vectranet.pl] has joined #minecrafthelp
#112 [06:50] <Kamil135790> Hi!
#113 [06:50] <Greymagic27> Kamil135790, Hi!
#114 [06:50] <Kamil135790> Do you help me?
#115 [06:50] <Greymagic27> Kamil135790, Yep! How can I help?
#116 [06:51] <Kamil135790> I have a problem with moving my minecraft account to mojang
#117 [06:51] <Greymagic27> Kamil135790, What's the problem?
#118 [06:52] <Kamil135790> I do not remember the email address. I bought Minecraft three years ago, but I still know the password and nickname for it
#119 [06:52] <Greymagic27> Kamil135790, Have you tried resetting the email address?
#120 [06:53] <Kamil135790> I do not remember what the email address was
#121 [06:53] <Greymagic27> ??> Kamil135790 account/forgot-email
#122 [06:53] <Absol> Kamil135790: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#123 [06:53] <Greymagic27> See if that helps at all ^
#124 [06:58] <Kamil135790> Why do not the code come from?
#125 [06:58] <Greymagic27> Kamil135790, ?
#126 [06:59] <Kamil135790> The code does not come to my email. I sorry for my English
#127 [06:59] <Greymagic27> ??> Kamil135790 account/send-email
#128 [06:59] <Absol> Kamil135790: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [06:59] <Absol> Kamil135790: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#130 [07:21] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#131 [07:28] * yusuftalay10 [webchat@46.1.244.169] has joined #minecrafthelp
#132 [07:28] <yusuftalay10> Son Sürüm Dil Paketi lazım .
#133 [07:29] * yusuftalay10 [webchat@46.1.244.169] has quit. (Client Quit)
#134 [07:30] * Mindfully [webchat@96-40-33-115.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#135 [07:35] <Mindfully> Hello, so back in 2013 I bought Minecraft with a pre-paid card from GameStop just a day or two after Christmas as I had been wanting it for a while and my parents got me that card. Well I have been playing over the past 5 years and it was fine minus the fact I often had to reset my password for some weird reason, fine, that didn't both me - but up
#136 [07:35] <Mindfully> until roughly two months ago I've officially been logged out of my Minecraft/Mojang account and I am not able to get in. I've contacted Skrill (Mojang's payment partner at the time) and after several exchanges of emails they even are unable to find ANY payment info for the email I used for my Minecraft account and say there was never even a purchas
#137 [07:35] <Mindfully> e under the email, so I am currently stuck without my account and lost. I've done so much trying to get it back, but no one can seem to help me... so anyone, help?
#138 [07:38] <Andrio> ??> Mindfully account/send-email
#139 [07:38] <Absol> Mindfully: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#140 [07:38] <Absol> Mindfully: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#141 [07:39] <Mindfully> I can't get my Transaction ID. Skrill are saying I have no payment on the email I'm giving them when I know it IS the email I used to purchase minecraft. Absol
#142 [07:44] <Mindfully> I just wish someone at Mojang with authority could let me call them on Discord and I could prove it straight away I have an account connected to my email
#143 [07:44] <Andrio> Mindfully, you bought Minecraft with a prepaid card?
#144 [07:44] <Mindfully> Yeah I did
#145 [07:44] <Andrio> Mindfully, that would mean you didn't pay through Skrill using a credit card
#146 [07:44] <Mindfully> Then who would it be through?
#147 [07:44] <Andrio> Unless you mean a prepaid debit card
#148 [07:45] <Mindfully> Well it would be pre-paid debit as money was put onto it, would it not?
#149 [07:45] <Andrio> Mindfully, you can buy a card from stores such as GameStop with a code on them that give you access to Minecraft; is that what you did?
#150 [07:46] <Mindfully> Nope. It was a card my parents put money on and I bought a Minecraft card at GameStop (Gaming store in America)
#151 [07:46] <Andrio> You just contradicted yourself
#152 [07:46] <Mindfully> How so?
#153 [07:47] * La_Squal [webchat@105.104.143.169] has joined #minecrafthelp
#154 [07:47] <La_Squal> hello
#155 [07:48] <Andrio> Mindfully, so you bought a Minecraft prepaid card from Gamestop using a prepaid debit card?
#156 [07:48] <Mindfully> Yes that is correct!!
#157 [07:48] <La_Squal> hello can someone help me?
#158 [07:48] <Mindfully> Minecraft prepaid card? I bought the minecraft card that has a number on it that you use to get an account.
#159 [07:49] <Andrio> mm
#160 [07:49] <Mindfully> La_Squal Write your question/statement and the people will help! :)
#161 [07:49] <Andrio> Mindfully, then you didn't pay through Skrill; they only handled payments from the website
#162 [07:49] <Andrio> Mindfully, do you still have the card or the code from it?
#163 [07:50] <Mindfully> Then who would have my payment info/Transaction ID and no I don't. This was 5 years ago
#164 [07:50] <Andrio> mm
#165 [07:50] <La_Squal> hi my email was change to anlther what ido to get it back ?
#166 [07:51] <Andrio> La_Squal, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#167 [07:51] * La_Squal [webchat@105.104.143.169] has quit. (Client Quit)
#168 [07:52] <Andrio> Mindfully, no email record of the use of the card?
#169 [07:52] * thelounge14 [webchat@105.104.143.169] has joined #minecrafthelp
#170 [07:52] * Espercorn kicked thelounge14 from #minecrafthelp (Reason: helounge14 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#171 [07:52] <Mindfully> Andrio You mean proof of the purchase in my email using that card?
#172 [07:53] <Andrio> Mindfully, yes
#173 [07:53] <Mindfully> Unfortunately I don't think so. I believe I delete it years ago
#174 [07:53] * La_Squal [webchat@105.104.143.169] has joined #minecrafthelp
#175 [07:53] <Andrio> mm
#176 [07:53] <Andrio> ??> Mindfully account/send-email
#177 [07:53] <Absol> Mindfully: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#178 [07:53] <Absol> Mindfully: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#179 [07:53] <La_Squal> hi my email was change what ido to get it back?
#180 [07:53] <Andrio> La_Squal, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#181 [07:53] <Mindfully> La_Squal Absol answered that already
#182 [07:54] <Andrio> did it?
#183 [07:54] <La_Squal> what i do when i go to that website?
#184 [07:55] <Andrio> La_Squal, if you follow the suggestions in that article it should help
#185 [07:55] <Mindfully> I've already tried contacting them through that Andrio and it was no help because I can't find out how to get my Transaction ID
#186 [07:55] <Andrio> Mindfully, they already responded?
#187 [07:56] <La_Squal> noo imean my email was stole and changed what ido to get it back?
#188 [07:56] <Mindfully> Yes Mojang replied but was no help without my transaction ID
#189 [07:57] <Andrio> La_Squal, your email account was broken into?
#190 [07:57] <Andrio> mm
#191 [07:57] <La_Squal> idont now comple days ago irecived an email say that the email was changed to ...!
#192 [07:58] <La_Squal> and sequirity question too and password!
#193 [07:58] <Andrio> ??> La_Squal account/send-email
#194 [07:58] <Absol> La_Squal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#195 [07:58] <Absol> La_Squal: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#196 [07:59] <La_Squal> how i get transction id?
#197 [08:00] * o_king200 [webchat@71.79-161-192.customer.lyse.net] has joined #minecrafthelp
#198 [08:00] <o_king200> Hello!
#199 [08:01] <o_king200> I cant login to minecraft, i dont remember my security questions
#200 [08:01] <o_king200> And also its not working to launch minecraft
#201 [08:02] <Andrio> ??> La_Squal account/trans-ID
#202 [08:02] <Absol> La_Squal: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#203 [08:02] <o_king200> no no no
#204 [08:02] <Andrio> ??> o_king200 account/send-email
#205 [08:02] <o_king200> can some of you please reset my security questions
#206 [08:02] <Absol> o_king200: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#207 [08:02] <Absol> o_king200: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#208 [08:02] <Mindfully> Well I guess my account is gone forever LOL
#209 [08:03] <o_king200> can some of you please reset my security question
#210 [08:03] <o_king200> or help me to somehow launch minecraft
#211 [08:03] <Andrio> o_king200, you will need to contact Mojang for that
#212 [08:03] <o_king200> i contacted mojang
#213 [08:03] <o_king200> how long will it take
#214 [08:03] <o_king200> to get answer
#215 [08:03] <Mindfully> They can't, they are only volunteers. have you not read stuff before you entered the chat room o_king200?
#216 [08:03] <La_Squal> idont have transiction id but ihave proof its mine thet proof is screen capture of my gmail email that i recived ! is thqt enoght?
#217 [08:03] <Andrio> o_king200, refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#218 [08:04] <Mindfully> No La_Squal anyone can screenshot an email. Trust me I've tried that a month ago
#219 [08:04] <Andrio> La_Squal, is your transaction ID in the screenshot?
#220 [08:04] <Mindfully> I have so much proof in my gmail of having an Optifine cape, donating to servers, lots of stuff but here I am 2 months without my account La_Squal good luck!!
#221 [08:04] <La_Squal> what ido now
#222 [08:05] * La_Squal [webchat@105.104.143.169] has quit. (Quit: webchat.esper.net)
#223 [08:05] <Andrio> Quit, I guess
#224 [08:05] <Mindfully> I guess he/she figured it out
#225 [08:08] <Mindfully> Well I knew coming here wouldn't help me get anything back, but it was worth a try I guess
#226 [08:10] * Itz_Viki_xD [webchat@178-221-205-40.dynamic.isp.telekom.rs] has joined #minecrafthelp
#227 [08:12] <Itz_Viki_xD> HI
#228 [08:13] <Itz_Viki_xD> I have 1 problem with my minecraft premium account
#229 [08:14] <Greymagic27> Itz_Viki_xD, Hi
#230 [08:14] <Greymagic27> What's the problem?
#231 [08:19] <Itz_Viki_xD> My minecraft password wasnt working so i tried to reset it, then when i tried i did not get the email from mojang. So to solve this i changed my email to vikicarina3@gmail.com now its on there but i only can play the demo on that account and when i click to import the account it says error wrong username or password because i dont know the old pass
#232 [08:19] <Itz_Viki_xD> word.
#233 [08:19] <Greymagic27> ??> Itz_Viki_xD account/send-email
#234 [08:19] <Absol> Itz_Viki_xD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#235 [08:20] <Absol> Itz_Viki_xD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#236 [08:20] * Webchat_60158 [webchat@78.31.41.54] has joined #minecrafthelp
#237 [08:20] * Espercorn kicked Webchat_60158 from #minecrafthelp (Reason: ebchat_60158 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#238 [08:22] <Itz_Viki_xD> And what if I can not find the transaction ID?
#239 [08:22] <Greymagic27> ??> Itz_Viki_xD account/trans-id
#240 [08:22] <Absol> Itz_Viki_xD: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#241 [08:22] * Mindfully [webchat@96-40-33-115.dhcp.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
#242 [08:24] <Itz_Viki_xD> Thanks!
#243 [08:37] * gringe22 [webchat@lfbn-ren-1-598-34.w81-53.abo.wanadoo.fr] has joined #minecrafthelp
#244 [08:58] * Happy_KekTopek [webchat@host169.net162.o9.tv-net.com.ua] has joined #minecrafthelp
#245 [08:59] <Happy_KekTopek> java.lang.NullPointerException: group HELP!!
#246 [08:59] <Greymagic27> ??> Happy_KekTopek tools/hjt
#247 [08:59] <Absol> Happy_KekTopek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [09:00] <Absol> Happy_KekTopek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [09:00] <Happy_KekTopek> Ok
#250 [09:10] <Happy_KekTopek> https://paste.ubuntu.com/p/wj7HyCknrD/
#251 [09:10] <Happy_KekTopek> https://paste.ubuntu.com/p/wj7HyCknrD/ help
#252 [09:10] <Greymagic27> ??> Happy_KekTopek av/adwcleaner
#253 [09:10] <Absol> Happy_KekTopek: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#254 [09:10] <Absol> Happy_KekTopek: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#255 [09:10] <Greymagic27> Also remove hamachi, avast secureline and NordVPN
#256 [09:14] <Happy_KekTopek> Greymagic27 THANK YOU !!!!!!!!!!!!
#257 [09:14] <Greymagic27> Happy_KekTopek, Your welcome :D
#258 [09:21] <tyteen4a03> Greymagic27: NordVPN can stay, they just need to make sure it's off
#259 [09:21] <tyteen4a03> as with a lot of paid VPNs
#260 [09:21] <Greymagic27> Oh ok, I didn't know if it still affected it even if it was off
#261 [09:22] <tyteen4a03> free VPNs would need to go, yes
#262 [09:22] <tyteen4a03> paid VPNs are typically better
#263 [09:22] <Greymagic27> Oh ok
#264 [09:22] <urielsalis> Logging in with a paid VPN set to another region and then logging in with your normal IP will most likely lock your account too
#265 [09:23] <urielsalis> lock as "Contact Mojang to fix it", not throtlling
#266 [09:23] * Happy_KekTopek [webchat@host169.net162.o9.tv-net.com.ua] has joined #minecrafthelp
#267 [09:24] <Happy_KekTopek> pls help https://paste.ubuntu.com/p/wj7HyCknrD/
#268 [09:24] <Greymagic27> Happy_KekTopek, I gave you the steps, did you not recive them?
#269 [09:24] <Happy_KekTopek> error java.lang.nullpointerexception group
#270 [09:25] <urielsalis> He has another VPN now
#271 [09:25] <urielsalis> HideMy.name VPN
#272 [09:25] <Greymagic27> It's the same paste.ubuntu though
#273 [09:26] <Happy_KekTopek> HELP PLS IM NOT PLAY THE HYPIXEL
#274 [09:26] <Happy_KekTopek> AND MORE SERVERS
#275 [09:27] <Greymagic27> Happy_KekTopek, Can you make a new HJT report
#276 [09:27] <Greymagic27> I can give you the steps again if you need them
#277 [09:28] <Happy_KekTopek> Greymagic27 pls help
#278 [09:28] <Greymagic27> ??> Happy_KekTopek tools/hjt
#279 [09:28] <Absol> Happy_KekTopek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [09:28] <Absol> Happy_KekTopek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [09:30] <Happy_KekTopek> https://paste.ubuntu.com/p/wj7HyCknrD/ HELPPPPPP
#282 [09:30] * milanacrol [webchat@dfq200.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#283 [09:30] <Greymagic27> I need a new one Happy_KekTopek. I need you to run the tool again and follow the steps again
#284 [09:32] <Happy_KekTopek> Greymagic27
#285 [09:32] <Happy_KekTopek> which one
#286 [09:32] <Greymagic27> ??> Happy_KekTopek tools/hjt
#287 [09:32] <Absol> Happy_KekTopek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#288 [09:32] <Absol> Happy_KekTopek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#289 [09:32] <Greymagic27> That one, Just follow the steps through again ^
#290 [09:33] <Happy_KekTopek> what ?
#291 [09:33] <Greymagic27> Follow the hijackthis steps again
#292 [09:33] <Greymagic27> The ones that I just sent above
#293 [09:33] * milanacrol [webchat@dfq200.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#294 [09:33] <Happy_KekTopek> as?
#295 [09:34] <Greymagic27> What do you mean?
#296 [09:34] <Happy_KekTopek> https://paste.ubuntu.com/p/wj7HyCknrD/ logs hijackthis
#297 [09:34] <Greymagic27> I know, but I need another one! Happy_KekTopek
#298 [09:35] <Happy_KekTopek> `which one
#299 [09:35] <Happy_KekTopek> which one
#300 [09:35] <Greymagic27> I need another hijackthis link, a new one
#301 [09:35] <Happy_KekTopek> okey
#302 [09:37] <Happy_KekTopek> https://paste.ubuntu.com/p/mZd77fByxx/ new link
#303 [09:39] <Happy_KekTopek> https://paste.ubuntu.com/p/mZd77fByxx/ new LINK
#304 [09:39] * jakob [webchat@tm.84.52.148.174.dc.cable.static.telemach.net] has joined #minecrafthelp
#305 [09:40] <jakob> why can't i log in with the password and email that i just changed(password=
#306 [09:40] <urielsalis> Happy_KekTopek: Uninstall Avast
#307 [09:40] <urielsalis> Happy_KekTopek: Disable NordVPN
#308 [09:40] <urielsalis> Happy_KekTopek: Disable hamachi
#309 [09:40] <jakob> even if i did it on firefox?
#310 [09:41] <urielsalis> Happy_KekTopek: Uninstall HideMy.name VPN
#311 [09:41] <urielsalis> Happy_KekTopek: and run the following instructions
#312 [09:41] <urielsalis> ??> Happy_KekTopek av/adwcleaner
#313 [09:41] <Absol> Happy_KekTopek: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#314 [09:41] <Absol> Happy_KekTopek: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#315 [09:41] <urielsalis> ??> jakob login/throttling
#316 [09:41] <urielsalis> ??> jakob login/throte
#317 [09:41] <urielsalis> ??> jakob login/throtle
#318 [09:41] <urielsalis> one sec
#319 [09:41] <Greymagic27> jakob, After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#320 [09:41] <Greymagic27> This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#321 [09:42] <urielsalis> ??> jakob login/throttle
#322 [09:42] <Absol> jakob: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#323 [09:42] <Absol> jakob: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#324 [09:42] <jakob> i did it on 2 different browsers so i do not think it is a virus problem
#325 [09:42] <jakob> ok ty
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#327 [09:56] * ToxitDude [webchat@78-60-117-194.static.zebra.lt] has joined #minecrafthelp
#328 [09:57] <ToxitDude> I forot my minecraft password. And i cant get password to my email cause I forgot my email password too. What do i do?
#329 [09:57] <Greymagic27> ??> ToxitDude account/send-email
#330 [09:57] <Absol> ToxitDude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#331 [09:57] <Absol> ToxitDude: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#332 [09:58] <ToxitDude> I send https://help.mojang.com/customer/portal/emails/new this just now. And now I wait for answer?
#333 [09:59] <Greymagic27> Yea, Check here for reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#334 [10:02] <ToxitDude> So in 1 hour i will receive answer?
#335 [10:03] <Greymagic27> Check the website, when your date comes up (Jan 29) you can expect a reply
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#339 [10:19] * DD [webchat@dynamic-acs-24-154-107-126.zoominternet.net] has joined #minecrafthelp
#340 [10:20] <DD> hey. I need to open Minecraft for a school project. I need to migrate to a Mojang account. But I don't remember which e-mail I used to create my account.
#341 [10:20] * maro [~maro@port-92-196-55-28.dynamic.qsc.de] has joined #minecrafthelp
#342 [10:20] <DD> Will Mojang be able to send a ping message to that account so I can figure out which account it is?
#343 [10:24] * ineedhealp [webchat@ti0189a330-0136.bb.online.no] has joined #minecrafthelp
#344 [10:25] * ineedhealp [webchat@ti0189a330-0136.bb.online.no] has quit. (Client Quit)
#345 [10:26] <CapFan67> DD, Here's the Mojang article on that subject. Scroll to the "Let us do it for you" section for those who have forgotten the email address originally registered. https://help.mojang.com/customer/portal/articles/329530
#346 [10:27] * boombg123 [webchat@net164-ip151.suvorovo.org] has joined #minecrafthelp
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#351 [10:39] <DD> Thanks CapFan67. I don't have a transaction ID either. Do you have experience with Mojang support? How long does it take for them to answer an e-mail?
#352 [10:39] <Greymagic27> You can check here for reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- and here to find your trans-id:
#353 [10:39] <Greymagic27> ??> DD account/trans-id
#354 [10:39] <Absol> DD: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#355 [10:41] <CapFan67> DD, Investing time trying to find your Transaction ID is worth the effort (using the guide Greymagic27 linked). It is the "easy" way to regain control of your account. However, if you absolutely can't retrieve it, as Mojang for an Alternative Verification Method. They'll ask original purchase questions that only the original purchaser would know.
#356 [10:41] <CapFan67> *ask
#357 [10:47] * foxy_the_best [webchat@80.234.187.90] has joined #minecrafthelp
#358 [10:48] <foxy_the_best> hi when t try to launch minecraft, it says: The game directory is invalid or inaccessible. plz help
#359 [10:51] * nikolaas77 [webchat@94-227-168-131.access.telenet.be] has joined #minecrafthelp
#360 [10:51] <nikolaas77> how do i update my driver?
#361 [10:51] <nikolaas77> cause i cant play the game
#362 [10:52] <Greymagic27> nikolaas77, What's the message your getting?
#363 [10:52] <nikolaas77> The game crashed whilst initializing game
#364 [10:52] <nikolaas77> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#365 [10:52] <Greymagic27> ??> nikolaas77 win/dxdiag
#366 [10:52] <Absol> nikolaas77: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#367 [10:53] <nikolaas77> thanks
#368 [10:57] * MedinPlays01 [webchat@x4db68d04.dyn.telefonica.de] has joined #minecrafthelp
#369 [10:58] <MedinPlays01> i have a question i cant get the security question reset
#370 [10:58] <Greymagic27> MedinPlays01, Have a look at: https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#371 [10:58] <MedinPlays01> can someone help me
#372 [10:59] <MedinPlays01> the problem is i waited 2 days and i still didnt get it it
#373 [10:59] <Greymagic27> ??> MedinPlays01 account/send-email
#374 [10:59] <Absol> MedinPlays01: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [10:59] <Absol> MedinPlays01: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#376 [10:59] <MedinPlays01> my email is right i confirmed it
#377 [11:00] <MedinPlays01> i did this too
#378 [11:00] <Greymagic27> Alright, you'll need to wait for a reply now :D
#379 [11:00] <MedinPlays01> they say i have to wait quite a long time
#380 [11:00] <MedinPlays01> :(
#381 [11:00] <Greymagic27> Yea, check this for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#382 [11:01] * MedinPlays01 [webchat@x4db68d04.dyn.telefonica.de] has quit. (Client Quit)
#383 [11:03] <nikolaas77> i got issues with entering the game, this is the message im getting
#384 [11:03] <nikolaas77> The game crashed whilst initializing game
#385 [11:03] <nikolaas77> The game crashed whilst initializing game
#386 [11:03] * tavish [webchat@abts-north-dynamic-192.174.162.122.airtelbroadband.in] has joined #minecrafthelp
#387 [11:03] <nikolaas77> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#388 [11:03] <tavish> hello
#389 [11:03] <Greymagic27> nikolaas77, Follow the dxdiag steps I sent you
#390 [11:03] <Greymagic27> tavish, Hi
#391 [11:04] <tavish> Hi Greymagic27, I want to add the mod to minecraft 1.13.2
#392 [11:04] <nikolaas77> and this is my link to my DxDiag report.
#393 [11:04] <nikolaas77> https://paste.ubuntu.com/p/MmZzbM8n2j/
#394 [11:04] <Greymagic27> tavish, Do you have the mod downloaded?
#395 [11:04] <tavish> How to get the mod on the minecraft 1.13.2
#396 [11:05] <tavish> Yes
#397 [11:05] <Greymagic27> nikolaas77, You'll need to downgrade to windows 7 to continue to play minecraft
#398 [11:05] <urielsalis> tavish: what mod?
#399 [11:05] <nikolaas77> really?
#400 [11:05] <nikolaas77> for ever?
#401 [11:05] <urielsalis> nikolaas77: or buy a GPU if you have a desktop PC
#402 [11:05] <urielsalis> nikolaas77: there are no drivers for your graphics card for Windows 10
#403 [11:05] <nikolaas77> what is that?
#404 [11:05] <tavish> Candycraft-1.2.3
#405 [11:06] <nikolaas77> Whats a GPU
#406 [11:06] <urielsalis> nikolaas77: a computer shop can help you with that
#407 [11:06] <nikolaas77> Thanks
#408 [11:06] <urielsalis> nikolaas77: its hardware, like your processor
#409 [11:06] <nikolaas77> Or buy a new graphics card?
#410 [11:06] <tavish> I have several mods
#411 [11:07] <tavish> downloaded mods and i have created a mod folder in minecraft folder
#412 [11:07] <tavish> Can you help in this regard? How to bring the mod into the minecraft?
#413 [11:07] <urielsalis> nikolaas77: yes, thats a GPU
#414 [11:08] <tavish> Greymagic27, please help
#415 [11:08] <CapFan67> nikolaas77, Just as a warning, With a computer as old as yours, even with a Win7 downgrade or a dedicated video card, 1.13.2 and above will frequently crash on startup.
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#423 [11:20] * Guest31223 is now known as urielsalis
#424 [11:30] * Victor [webchat@87-49-186-181-cable.dk.customer.tdc.net] has joined #minecrafthelp
#425 [11:30] <Victor> hi. can i get help? I can't remember my username
#426 [11:34] * hiii [webchat@78-69-117-61-no87.tbcn.telia.com] has joined #minecrafthelp
#427 [11:35] <hiii> i can´t play on multipalyer
#428 [11:36] <Greymagic27> hiii, Hi
#429 [11:36] <Greymagic27> What happens when you try?
#430 [11:36] * misio243 [webchat@088156138078.dynamic-ra-01.vectranet.pl] has joined #minecrafthelp
#431 [11:39] * amac27 [webchat@swcc-rtr.cetniaaen01.icn.state.ia.us] has joined #minecrafthelp
#432 [11:41] <Victor> can you guys hel me with my username? or do i have to buy an new account because I can't remember my username?
#433 [11:41] <Victor> help*
#434 [11:41] <hiii> io.netty.channel.AbstractChannel$AnnotatedConnectException: this hapens wn i try to play on multiplayer
#435 [11:41] * amac27 [webchat@swcc-rtr.cetniaaen01.icn.state.ia.us] has quit. (Client Quit)
#436 [11:41] <Greymagic27> Victor, If you go here: https://account.mojang.com/login and login, your username should show
#437 [11:44] <hiii> io.netty.channel.AbstractChannel$AnnotatedConnectException: this hapens
#438 [11:51] * DD [webchat@dynamic-acs-24-154-107-126.zoominternet.net] has quit. (Quit: webchat.esper.net)
#439 [11:55] * vitinho666 [webchat@170.239.253.252] has joined #minecrafthelp
#440 [11:55] <vitinho666> oi
#441 [11:56] * vitinho666 [webchat@170.239.253.252] has quit. (Client Quit)
#442 [12:02] * Victor [webchat@87-49-186-181-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#443 [12:07] * Mom [webchat@97-92-86-190.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#444 [12:07] <Mom> Hello
#445 [12:08] <Mom> This is a mom of a son who purchased this game
#446 [12:08] <Mom> I asked for a refund because he bought it with out my permission
#447 [12:08] <Mom> how long would it take for you guys to respond
#448 [12:09] * Spomenik [webchat@178-223-67-48.dynamic.isp.telekom.rs] has joined #minecrafthelp
#449 [12:09] <urielsalis> hi Mom
#450 [12:09] <urielsalis> Mom, we are community support, not Mojang
#451 [12:09] <urielsalis> Mom, have you emailed their support?
#452 [12:09] * hiii [webchat@78-69-117-61-no87.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#453 [12:10] <Mom> Yes and I want to know how long it will take to get a response because im not happy with what my son did.
#454 [12:10] <urielsalis> ??> Mom account/send-email
#455 [12:10] <Absol> Mom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#456 [12:10] <Absol> Mom: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#457 [12:10] <urielsalis> Mom, you can see the second message from Absol, which is a article with the wait times
#458 [12:11] <Spomenik> i have this issue: Minecraft closed with exit code: -1073741819 i installed new driver 417.71 but i still have the same issue
#459 [12:11] <urielsalis> ??> Spomenik launcher/log
#460 [12:11] <Absol> Spomenik: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#461 [12:17] <Spomenik> is it possible that Minecraft closed with exit code: -1073741819 occures because i have cracked launcher?
#462 [12:18] <urielsalis> Spomenik, you havent bought the game?
#463 [12:18] <Spomenik> no
#464 [12:18] <urielsalis> Spomenik, if you havent bought the game then we cannot help you here. Most community support channels have the same policy
#465 [12:19] <urielsalis> Spomenik, you can buy the game in minecraft.net
#466 [12:19] <Spomenik> k
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#471 [12:22] * Amanda [webchat@179-104-116-196.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#472 [12:22] * DenisAnon [webchat@82-76-139-121.rdsnet.ro] has joined #minecrafthelp
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#474 [12:24] <Amanda> Hi, my account has been disabled even though I do not clicking on
#475 [12:25] * helpme [webchat@79-119-93-185.rdsnet.ro] has joined #minecrafthelp
#476 [12:25] <Amanda> pls can someone help me?
#477 [12:25] <CapFan67> Amanda, If your account appears to have been disabled, you'll need to contact Mojang Customer Support:
#478 [12:25] <helpme> i cant login to my account from minecraft .net
#479 [12:25] <CapFan67> ??> Amanda account/send-email
#480 [12:25] <Absol> Amanda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [12:25] <Absol> Amanda: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#482 [12:25] <CapFan67> ??> Amanda account/trans-id
#483 [12:25] <Absol> Amanda: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#484 [12:26] <CapFan67> helpme, Are you able to login to Mojang.com or the client?
#485 [12:26] <helpme> i can login from mojang .com but i cant login from minecraft.net
#486 [12:26] <helpme> what can i do
#487 [12:27] <CapFan67> helpme, Are you able to login with the client?
#488 [12:27] <helpme> i dont have minecraft
#489 [12:27] <helpme> i was going to buy it
#490 [12:27] <helpme> but i cant because it does not let me log in
#491 [12:27] <helpme> i made a new account it doesnt work
#492 [12:27] <helpme> this error showed up
#493 [12:27] <Amanda> ohif I put the pin they sent when I bought it, what's the chance of my account back?
#494 [12:28] <helpme> An error prevented your request from being processed. Please try again.
#495 [12:28] <helpme> this is the error i got
#496 [12:28] <CapFan67> Amanda, That depends on why the account is in the state it's in. Mojang will be able to answer that when they reply.
#497 [12:28] <helpme> i am from romania
#498 [12:28] <helpme> how long i am going to wait
#499 [12:28] <helpme> my friend can acces their account
#500 [12:28] <CapFan67> helpme, Ah. That's usually caused by malicious 3rd party software. Let's see if you are running it:
#501 [12:28] <helpme> why cant i'
#502 [12:29] <CapFan67> ??> helpme tools/hjt
#503 [12:29] <Absol> helpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#504 [12:29] <Absol> helpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#505 [12:29] <helpme> ok
#506 [12:30] <helpme> here
#507 [12:30] <helpme> https://paste.ubuntu.com/p/tBDZmQkktJ/
#508 [12:31] <CapFan67> ??> helpme info/mcleaks
#509 [12:31] <Absol> helpme: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#510 [12:31] <Absol> helpme: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#511 [12:31] <CapFan67> ??> helpme win/hosts/edit
#512 [12:31] <Absol> helpme: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#513 [12:31] <Absol> helpme: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#514 [12:33] <Amanda> it might be, that the login is accelerated, I erred the password several times
#515 [12:34] <CapFan67> Amanda, That's certainly possible. A few incorrect logins result in a 1 to 3 hour cooldown. Wait it out and try again.
#516 [12:35] <helpme> and then what do i do
#517 [12:35] <helpme> delete whats in it?
#518 [12:35] <helpme> i see this
#519 [12:35] <helpme> 35.156.90.191 authserver.mojang.com
#520 [12:35] <helpme> 35.156.90.191 sessionserver.mojang.com
#521 [12:35] <helpme> what do i do
#522 [12:35] <CapFan67> helpme, When editing the hosts file, remove all entires that point to mojang.com
#523 [12:35] <helpme> and the ips?
#524 [12:35] <CapFan67> helpme, Yes. Remove those lines.
#525 [12:36] <Amanda> Thank you for your help
#526 [12:36] <CapFan67> helpme, Also note: You've now given your login information to a 3rd party site that will "steal your account" by letting other players login with it. I'd *strongly* recommend changing your password after you've cleaned up your hosts file.
#527 [12:36] <CapFan67> Amanda, You're quite welcome. Best of luck.
#528 [12:37] <helpme> i cant save this after i deleted that
#529 [12:38] <helpme> hello
#530 [12:38] <CapFan67> helpme, In that case, you failed to load Notepad as administrator. Close without saving and start over.
#531 [12:38] <helpme> ok
#532 [12:38] <CapFan67> I'll repost the instructions for you:
#533 [12:38] <CapFan67> ??> helpme win/hosts/edit
#534 [12:38] <Absol> helpme: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#535 [12:38] <Absol> helpme: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#536 [12:39] <helpme> it doesnt show the file
#537 [12:39] <helpme> it says its empty
#538 [12:39] <helpme> nevermind
#539 [12:39] <helpme> sorry
#540 [12:42] * madwes [webchat@184.170.114.30] has joined #minecrafthelp
#541 [12:43] <helpme> THANK U SOO SO SO SO SO SO SO SO SO SO SO SO SO MUCH
#542 [12:43] <helpme> I LOVE U
#543 [12:43] <helpme> I WANT TO KISS U
#544 [12:43] <helpme> ok
#545 [12:43] <helpme> thanks
#546 [12:43] <helpme> bye
#547 [12:43] <CapFan67> helpme, wait
#548 [12:43] <helpme> what
#549 [12:43] <helpme> ?
#550 [12:43] * madwes [webchat@184.170.114.30] has quit. (Client Quit)
#551 [12:43] <CapFan67> helpme, Don't forget to change your password. You've given it away. Otherwise you might lose your account.
#552 [12:43] <helpme> i did change it
#553 [12:43] <helpme> thanks
#554 [12:43] <CapFan67> helpme, Ok. Take care then.
#555 [12:43] <helpme> thank u
#556 [12:54] * ShotHottie33 [webchat@124.143.251.212.customer.cdi.no] has joined #minecrafthelp
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#558 [13:01] * Griffin [webchat@75-135-88-187.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#559 [13:02] <Griffin> hello i have been trying to connect to my account so i am able to purchase minecraft
#560 [13:02] <Griffin> but i forgot my password and username but have acces to my email
#561 [13:02] <urielsalis> ??> Griffin account/forgot-password
#562 [13:02] <urielsalis> ??> Griffin account/rest-password
#563 [13:02] <urielsalis> ??> Griffin account/reset-password
#564 [13:02] <Absol> Griffin: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#565 [13:02] <Absol> Griffin: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#566 [13:05] <Griffin> ok so now that i am trying to log in
#567 [13:05] <Griffin> i tried logging into minecraft
#568 [13:05] <Griffin> and there seemed to be an error when i tried to do that
#569 [13:05] <urielsalis> Griffin, what error?
#570 [13:06] * Dan [webchat@90.249.249.170] has joined #minecrafthelp
#571 [13:06] <Griffin> it said an error was prevented my request
#572 [13:06] <Griffin> from being processed
#573 [13:06] <urielsalis> ??> Griffin tools/hjt
#574 [13:06] <Absol> Griffin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#575 [13:06] <Absol> Griffin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#576 [13:07] <Dan> Hi, i submitted a ticket to mojang over a week ago regarding a stolen account, does anyone know what the lead time on tickets is?
#577 [13:07] <mattym> Dan, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#578 [13:08] * Tommy [webchat@pool-173-79-224-235.washdc.fios.verizon.net] has joined #minecrafthelp
#579 [13:08] <Dan> i've checked that, it's rather vague
#580 [13:08] <Griffin> should i send the link through this chat
#581 [13:08] <CapFan67> Dan, Actually, it's rather specific. Today, they're processing requests received on January 11th.
#582 [13:09] <mattym> Dan, It tells you exactly what day they are up to, and is itself updated every day they work on it.
#583 [13:09] <urielsalis> Griffin, yes
#584 [13:09] <Dan> oh yeh, my bad
#585 [13:09] <Dan> is that updated daily?
#586 [13:09] <mattym> Dan, Read what I said
#587 [13:09] <Griffin> https://paste.ubuntu.com/p/MJC94DX2FB/
#588 [13:09] <Dan> i swear when i checked that the other day its didnt have a specifica date though
#589 [13:10] * Amanda [webchat@179-104-116-196.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#590 [13:10] <Dan> otherwise i would have just waited
#591 [13:10] <mattym> Dan, Then you must have misread it.
#592 [13:10] <Amanda> hi
#593 [13:10] <urielsalis> ??> Griffin info/mcleaks
#594 [13:10] <Absol> Griffin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#595 [13:10] <Absol> Griffin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#596 [13:10] <Dan> indeed
#597 [13:10] * helpme [webchat@79-119-93-185.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#598 [13:10] <Dan> thanks anyway
#599 [13:10] <Dan> peace out
#600 [13:10] * Dan [webchat@90.249.249.170] has quit. (Client Quit)
#601 [13:11] <urielsalis> ??> Griffin win/hosts/edit
#602 [13:11] <Absol> Griffin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#603 [13:11] <Absol> Griffin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#604 [13:13] <Griffin> it says its not valid
#605 [13:13] <Amanda> How long does it take for them to respond to support?
#606 [13:14] * JAcob [webchat@c-24-21-253-109.hsd1.or.comcast.net] has joined #minecrafthelp
#607 [13:14] <mattym> Amanda, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#608 [13:14] <CapFan67> Griffin, Make sure you launch Notepad as administrator. Entering the path, including symbols, should open the file. If not, navigate there manually. system32 is under your Windows folder.
#609 [13:15] <Griffin> there are no folders for etc
#610 [13:16] <Griffin> the only 2 folders i see are en-US
#611 [13:16] <Griffin> and UMDF
#612 [13:16] <JAcob> Hi I bought minecraft and have a receipt for it but it doesnt show up in my account at all. Anyone have any ideas?
#613 [13:17] <CapFan67> Griffin, Your settings likely hide the folder. While in the drivers folder, type etc and press open.
#614 [13:18] <Griffin> ok im in etc but i dont see hosts
#615 [13:19] <urielsalis> Griffin, those are not folders that are in the correct location
#616 [13:19] <urielsalis> Griffin, check again where you are
#617 [13:19] <urielsalis> JAcob, what is your username?
#618 [13:19] <Griffin> ok i just re did it i think i got it
#619 [13:20] <Amanda> my account was disabled even though I did not click disable
#620 [13:21] <JAcob> I actually cant find it.
#621 [13:22] <JAcob> urielsalis sorry its been a while since I've played it.
#622 [13:22] <urielsalis> JAcob, what do you think it might be?
#623 [13:22] <Amanda> can someone help me
#624 [13:22] <Amanda> my account was disabled even though I did not click disable
#625 [13:23] <mattym> Amanda, You need to fill out the form you were given.
#626 [13:23] * stefanwe [webchat@ip1f11496a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#627 [13:23] <stefanwe> hello
#628 [13:23] <Amanda> I already sent it
#629 [13:24] <mattym> Amanda, Then you need to wait for them to reply, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#630 [13:24] <JAcob> urielsalis Something xanax I cant remember and I cant find it anywhere.
#631 [13:25] <urielsalis> ??> JAcob account/send-email
#632 [13:25] <Absol> JAcob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#633 [13:25] <Absol> JAcob: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#634 [13:25] <stefanwe> Last week I sent an email to the support and until today no answer
#635 [13:25] <mattym> stefanwe, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#636 [13:26] <JAcob> urielsalis Thank you! I already had an email out. Have a good one
#637 [13:26] <stefanwe> okay thank you, i will wait
#638 [13:26] <Amanda> but I'm crying I already bought many things in minecraft, realms and vip on servers, I want my account back
#639 [13:27] <urielsalis> Amanda, nothing we can do here. Wait for Mojang answer
#640 [13:27] <Griffin> urielsalis i was able to get to the page for hosts is there anything i should do with this file
#641 [13:27] <urielsalis> ??> Griffin info/mcleas
#642 [13:27] <urielsalis> ??> Griffin info/mcleaks
#643 [13:27] <Absol> Griffin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#644 [13:27] <Absol> Griffin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#645 [13:28] * stefanwe [webchat@ip1f11496a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#646 [13:28] <Griffin> remove an entry entirley or should i just remove the mojang part
#647 [13:29] <CapFan67> Griffin, remove any line that has Mojang.com. The entire line, IP and all.
#648 [13:33] <Griffin> TIS FINALLY WORKING thank you guys soooo much u are actual geniuses also my friend was on my computer and he downloaded mc leaks so im sorry about that and i will make sure that whatever happens on my computer isn't illegal or infringing on a company
#649 [13:34] <urielsalis> Griffin, change your password
#650 [13:34] <urielsalis> Griffin, mcleaks now has it
#651 [13:34] <Griffin> ok
#652 [13:35] <Amanda> but you have no idea why my account was deactivated out of nowhere?
#653 [13:36] <mattym> Amanda, No, we have no idea.
#654 [13:36] <CapFan67> Amanda, As much as we'd love to be able to provide you with detailed information, we are not Mojang. We are volunteers who fix technical issues with client crashes and such. Only Mojang can answer account related questions.
#655 [13:36] * Griffin [webchat@75-135-88-187.dhcp.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
#656 [13:37] * DevilPie [webchat@c-73-132-17-237.hsd1.va.comcast.net] has joined #minecrafthelp
#657 [13:37] <DevilPie> So I'm sure you've heard of it but I'm having the Java Platform SE Binary issue
#658 [13:38] <DevilPie> However I can get in to the game
#659 [13:38] <DevilPie> but get kicked out once attempting to load in to a world or server
#660 [13:38] * FqnceQ [webchat@213.5.125.150] has joined #minecrafthelp
#661 [13:39] <mattym> ??> DevilPie launcher/log
#662 [13:39] <Absol> DevilPie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#663 [13:39] <Amanda> well I put the password and it went wrong, and when I went to the account.mojang site it appeared that the account was disabled
#664 [13:39] <FqnceQ> My email was hacked
#665 [13:39] <mattym> Amanda, We cannot offer any more help or information on the issue. Wait for Mojangs reply.
#666 [13:39] <FqnceQ> I have Transaction ID
#667 [13:39] * Griffin [webchat@75-135-88-187.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#668 [13:40] <mattym> ??> FqnceQ account/send-email
#669 [13:40] <Absol> FqnceQ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#670 [13:40] <Absol> FqnceQ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#671 [13:40] <Amanda> but I'm so desperate help me
#672 [13:41] <mattym> !kick Amanda There is nothing we can do.
#673 [13:41] * Absol kicked Amanda from #minecrafthelp (Reason: manda :There is nothing we can do.)
#674 [13:41] <Griffin> ok so im back and as im trying to purchase minecraft it says there was an error placing the order and telling me to verify my card
#675 [13:41] <FqnceQ> I already have sent to Mojang, but can you help me? Mojang hasn't answered in like weeks
#676 [13:41] <mattym> Griffin, What type of payment method are you using?
#677 [13:41] <mattym> FqnceQ, We cannot.
#678 [13:41] <Griffin> debit
#679 [13:41] <mattym> Griffin, Is it attached to a bank, or a pre-paid?
#680 [13:41] <FqnceQ> Oh im russian so i can use paypal and qiwi
#681 [13:41] <Griffin> bank
#682 [13:42] <mattym> Griffin, Call the Bank, and let them know you need to make an International Transaction.
#683 [13:42] <Griffin> okay i will try that
#684 [13:42] <FqnceQ> I have Transaction ID I have all of my account i can sent here
#685 [13:43] <mattym> FqnceQ, Do not
#686 [13:43] <mattym> FqnceQ, We are not Mojang, this is a public chat.
#687 [13:43] <mattym> FqnceQ, Wait on the reply from Mojang.
#688 [13:43] <FqnceQ> When Mojang is going to answer?
#689 [13:43] <mattym> FqnceQ, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#690 [13:43] <FqnceQ> Thanks but i have a question
#691 [13:44] <FqnceQ> I got returned my account for like 2 times, it was in 2017 and in may 2018, my account will be back if i return it again?
#692 [13:44] <DevilPie> After following the steps I was given I made the ubuntu report, I assume you all want to see it?
#693 [13:45] <mattym> DevilPie, Yes we need the link to it.
#694 [13:45] <DevilPie> https://paste.ubuntu.com/p/z7N9khkwqQ/
#695 [13:45] <mattym> FqnceQ, You need to wait on what Mojang says.
#696 [13:45] <mattym> DevilPie, One moment.
#697 [13:45] <DevilPie> Take your time, I appreciate the help
#698 [13:45] <mattym> ??> DevilPie win/java-options
#699 [13:45] <Absol> DevilPie: You may need to remove an extra Java setting that is causing a memory limitation, to do so please follow the instructions here https://minecraftirc.net/support-articles/windows/env-vars/
#700 [13:45] <urielsalis> FqnceQ and protect your accounts better
#701 [13:46] <urielsalis> FqnceQ, use a password manager to have random passwords on all accounts, enable 2 factor auth everywhere possible, change your email password regularly and dont put your password or private info anywhere
#702 [13:47] <FqnceQ> The last, if i had 2 returns, now i will back my account?
#703 [13:47] <FqnceQ> I'll wait mojang but intersting of that
#704 [13:47] <FqnceQ> ?
#705 [13:47] <FqnceQ> I dont understand really
#706 [13:48] <mattym> FqnceQ, You need to wait on Mojangs response.
#707 [13:48] <FqnceQ> Ok
#708 [13:48] * FqnceQ [webchat@213.5.125.150] has quit. (Quit: webchat.esper.net)
#709 [13:53] * Amanda [webchat@179-104-116-196.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#710 [13:54] <Amanda> Hello, I was changing the cover of optfine all the time (I motivated my love to change characters) so I closed the minecraft, I came back and I logged off alone, so I went to account.mojang and it seemed that my account was disabled
#711 [13:54] <mattym> !ban Amanda Wait for Mojangs reply.
#712 [13:54] * Absol kicked Amanda from #minecrafthelp (Reason: manda :Wait for Mojangs reply.)
#713 [13:56] * TronORon [webchat@cpc77373-stav19-2-0-cust425.17-3.cable.virginm.net] has joined #minecrafthelp
#714 [13:56] <TronORon> i cant recive th password reset email
#715 [13:58] <mattym> TronORon, Have you checked any spam/junk mail folders in your email?
#716 [14:03] <TronORon> yes
#717 [14:04] * ch3ung [webchat@host86-129-10-215.range86-129.btcentralplus.com] has joined #minecrafthelp
#718 [14:04] <ch3ung> i bought the game there and it wont download
#719 [14:04] <ch3ung> just says error
#720 [14:05] <mattym> TronORon, Have you tried having it sent to other emails?
#721 [14:05] <TronORon> yes
#722 [14:05] <mattym> ch3ung, What is the full error?
#723 [14:05] <mattym> ??> TronORon account/send-email
#724 [14:05] <Absol> TronORon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#725 [14:05] <Absol> TronORon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#726 [14:06] <TronORon> i allready have
#727 [14:06] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#728 [14:06] <TronORon> i havent got a reply
#729 [14:07] <mattym> See the second like Absol sent
#730 [14:08] <TronORon> thanks
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#737 [14:44] <MiBo> Hi, I have a problem i have two emails, one on which i bought old minecraft and a new one that i tried to migrate. The problem is that even when i am trying to log on any of theese accounts on mojang it simply doesn't work. When i press I forgot my password and give email I don't get any response. When i tried to migrate account again it says that
#738 [14:44] <MiBo> there is an account conected to one of my emails, but still there is nothig in my inbox. What can I do
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#743 [15:01] <kyler> my minecraft keeps crashing before it even loads
#744 [15:03] <CapFan67> kyler, Does it crash with an error code, or just "stop responding"?
#745 [15:03] <kyler> it stops responding
#746 [15:04] <CapFan67> kyler, One of the causes of that symptom is incompatible software. Let's see what's running:
#747 [15:04] <CapFan67> ??> kyler tools/hjt
#748 [15:04] <Absol> kyler: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#749 [15:04] <Absol> kyler: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#750 [15:05] * ItzFluffyex [webchat@toroon2719w-lp130-09-70-26-173-199.dsl.bell.ca] has joined #minecrafthelp
#751 [15:05] <kyler> i dont understand do i need to do that?
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#753 [15:06] <CapFan67> kyler, Just follow the instructions. Download the app, run the report, paste to website, give us the URL to review.
#754 [15:07] * CS123456789 [webchat@mo-65-40-188-165.dyn.embarqhsd.net] has joined #minecrafthelp
#755 [15:08] <kyler> https://paste.ubuntu.com/p/GTy7PH9Qz7/
#756 [15:08] <CS123456789> I'm trying to set up a server. I receive a "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connectio ntimed out: no further information:"
#757 [15:08] <CS123456789> error
#758 [15:09] <CapFan67> kyler, You have malware known to cause "not responding" issues (RelevantKnoweldge). Follow these removal instructions:
#759 [15:09] <CapFan67> ??> kyler av/adwcleaner
#760 [15:09] <Absol> kyler: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#761 [15:09] <Absol> kyler: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#762 [15:09] <CapFan67> CS123456789, If you enter the address into this tool, what response do you get? https://dinnerbone.com/minecraft/tools/status/
#763 [15:11] * kyler [webchat@184.16.96.70] has quit. (Quit: webchat.esper.net)
#764 [15:13] <CS123456789> {"text":"A Minecraft Server"}
#765 [15:14] <CS123456789> other than that it says the version i'm using and that no one is online.
#766 [15:15] <CapFan67> CS123456789, Ok, that confirms the server is online. Are you running a proxy or VPN service?
#767 [15:16] <urielsalis> ??> CS123456789 tools/hjt
#768 [15:16] <Absol> CS123456789: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#769 [15:16] <Absol> CS123456789: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#772 [15:18] <CS123456789> No. I don't trust that.
#773 [15:19] * kyler [webchat@184.16.96.70] has joined #minecrafthelp
#774 [15:20] <CapFan67> CS123456789, Certainly your prerogative. If we can't see what's causing the issue, we aren't much help. One of the frequent causes is incompatible software. You'll need to finish the investigation. please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software
#775 [15:21] <CS123456789> I have discord, himachi and the geforce. I'll try disabling some of them.
#776 [15:22] <kyler> Absol i'm back i ran the adwcleaner and restarted my pc
#777 [15:22] <CapFan67> CS123456789, Alternately, if you research and discover it's safe, we can resume.
#778 [15:22] <CapFan67> kyler, Try running Minecraft now.
#779 [15:22] <kyler> ok
#780 [15:24] <kyler> its still not responding
#781 [15:24] <CapFan67> kyler, Give it a minute to be sure. This first launch can take a bit.
#782 [15:24] * BlessYourSouls [webchat@199.8.23.55] has joined #minecrafthelp
#783 [15:24] <kyler> no whenever i launched it at the top it said (not responding)
#784 [15:24] <CapFan67> kyler, Meanwhile, open Discord and make sure your overlay is disabled in your settings.
#785 [15:25] * Inubito [webchat@dynamic-24-42-199-192.knology.net] has joined #minecrafthelp
#786 [15:25] <CapFan67> kyler, If you find the overlay enabled, disable it, then close minecraft and try again.
#787 [15:25] <kyler> how would i do that
#788 [15:26] <Inubito> Can anyone help with a failed migration from minecraft to mojang? I have my purchase ID.
#789 [15:26] <CapFan67> kyler, click on the gear, select overlay on the left and slide the slider to off.
#790 [15:26] <BlessYourSouls> Alright testing it out. Can't seem to get this account migration thing to work. Tried resetting my password, inputting my username, and using my email and it continues to tell me my password is wrong. Tried to reset it again on the off chance I had a mental lapse and now it locked me out of resetting my password as well. </3
#791 [15:26] <Inubito> ^ Well would ya look at that. lol
#792 [15:27] <BlessYourSouls> Lolololol
#793 [15:27] <CapFan67> Inubito, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. Having said that, I can point you to Mojang Customer Support to create a request.
#794 [15:27] <kyler> nope still not working
#795 [15:27] <BlessYourSouls> I came here post-customer support request after seeing how long I would have to wait.
#796 [15:27] <Inubito> Already looked at all that stuff. I just need someone who can work account trickery admin stuff. Thanks though!
#797 [15:27] <Inubito> Yeah, same reason I'm here. lol
#798 [15:28] <CapFan67> BlessYourSouls, if you incorrectly enter a username password combo more than a couple of times, Mojang throttles your logins. You may have to wait for a few hours before trying again.
#799 [15:28] <CapFan67> BlessYourSouls, If still unsuccessful, you'll need to contact Mojang Customer Support.
#800 [15:28] <CS123456789> Discord Overlay is off, GEForce I can't find on my computer, I may have gotten rid of it and I uninstalled himachi.
#801 [15:28] <kyler> Its still not responding after i did that
#802 [15:28] <BlessYourSouls> Thanks CapFan I guess I will go weep now haha
#803 [15:28] <BlessYourSouls> Have a good one all! Thanks for being a resource!
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#805 [15:29] <CapFan67> kyler, Can you produce an updated hjt report? I can provide the instructions again if you need.
#806 [15:29] <urielsalis> CS123456789, can you give us the hjt report now?
#807 [15:29] <kyler> i just need a new paste bin
#808 [15:29] <kyler> lin
#809 [15:29] <kyler> link
#810 [15:30] <CapFan67> kyler, https://paste.ubuntu.com
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#812 [15:30] <kyler> https://paste.ubuntu.com/p/vWHj6fYwh6/
#813 [15:31] <CapFan67> kyler, The only other incompatible software you have loaded is Kaspersky. Generally though, the trouble it causes is blocking downloads and updates.
#814 [15:31] <kyler> so o i need to get rid of it
#815 [15:32] * DeathIsMyLife [webchat@109.98.132.217] has joined #minecrafthelp
#816 [15:32] <kyler> if i do then how could i
#817 [15:32] <DeathIsMyLife> Hi guys
#818 [15:33] <DeathIsMyLife> I have transaction id
#819 [15:33] <DeathIsMyLife> for my account
#820 [15:33] <CapFan67> DeathIsMyLife, Don't post it here!!!
#821 [15:33] <DeathIsMyLife> yeah i know
#822 [15:33] * Dailey [webchat@rrcs-173-197-30-82.west.biz.rr.com] has joined #minecrafthelp
#823 [15:33] <DeathIsMyLife> im not a kid man
#824 [15:33] <DeathIsMyLife> im 17
#825 [15:33] <CapFan67> DeathIsMyLife, You'd be surprised by how many people do. I gets ugly. =)
#826 [15:34] <DeathIsMyLife> :))) ty for info
#827 [15:34] <kyler> cap so how do i deal with kaspersky
#828 [15:34] <DeathIsMyLife> So, what is to be done
#829 [15:34] <Dailey> Yoooo I need your help ya'll
#830 [15:34] <CS123456789> https://paste.ubuntu.com/p/9nRprhYBM9/
#831 [15:35] <Dailey> What if my Mojang account is linked to an email that no longer exists?
#832 [15:35] <CapFan67> kyler, If you want to rule out kaspersky, you should be able to uninstall in the your add/remove programs dialog.
#833 [15:36] <DeathIsMyLife> guuuys
#834 [15:36] <urielsalis> DeathIsMyLife, you still havent told us your issue
#835 [15:36] <urielsalis> Dailey, you will need to change the email to one that exists
#836 [15:36] <urielsalis> Dailey, for that, you need access to the old email, that means emailing Mojang
#837 [15:37] <urielsalis> CS123456789, are you connecting to the server using localhost or your IP?
#838 [15:37] <CapFan67> CS123456789, Let's back up. You said you're setting up a server and Dinnerbone's tool shows it online. Where is this going wrong for you?
#839 [15:37] <DeathIsMyLife> from 19 Dec 2018 I cant login in minecraft account
#840 [15:37] <CS123456789> My ip.
#841 [15:37] <DeathIsMyLife> username or password invalid
#842 [15:37] <urielsalis> ??> DeathIsMyLife account/send-email
#843 [15:37] <Absol> DeathIsMyLife: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#844 [15:37] <DeathIsMyLife> and I do not receive mail from mojang
#845 [15:37] <CS123456789> In my client. I try to connect and I get an error
#846 [15:37] <Absol> DeathIsMyLife: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#847 [15:38] <urielsalis> CS123456789, can you try with localhost?
#848 [15:38] <DeathIsMyLife> Ok thanks guys
#849 [15:38] <CapFan67> CS123456789, Most routers don't allow you to connect to an inside route with the outside IP from an inside address. This is called NAT Loopback. Try urielsalis suggestion.
#850 [15:38] * DeathIsMyLife [webchat@109.98.132.217] has quit. (Quit: webchat.esper.net)
#851 [15:39] <CS123456789> Using localhost...
#852 [15:39] <kyler> ok i am unistalling kspersky
#853 [15:39] <CS123456789> timed out.
#854 [15:39] <CS123456789> Worked that time.
#855 [15:40] <urielsalis> CS123456789, shows as you are connected now
#856 [15:40] <kyler> ok so what do i do after i uninstall kaspersky
#857 [15:40] <CS123456789> I can't have anyone join me though?
#858 [15:40] <kyler> you want me to do a hjt test again?
#859 [15:40] <CapFan67> kyler, Uninstalling security software should be followed by a reboot. Come back to the channel, then test Minecraft again.
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#861 [15:41] <urielsalis> CS123456789, you can, just give them your IP
#862 [15:41] <urielsalis> CS123456789, it shows as working from here
#863 [15:42] <urielsalis> CS123456789, is just that you cant connect from inside your router to it, as it would have to use the same "tunnel"
#864 [15:42] <CapFan67> CS123456789, Again, NAT Loopback. worth reading up on.
#865 [15:42] <CS123456789> I'm asking some friends to join otherwise. I see what you're saying. I was unaware of that, the other part of the issue is my friends joining
#866 [15:43] <CS123456789> I'll stay posted.
#867 [15:43] <CapFan67> CS123456789, If someone inside your home/location is connecting, they need to use the LAN IP. If they're connecting from the outside, they use the Internet IP.
#868 [15:47] <CS123456789> Thanks, let me try that.
#869 [15:47] <CS123456789> will they still need the port for minecraft? (25565)
#870 [15:48] <CapFan67> CS123456789, If you leave that port (default), they don't need it. They only need it if you change ports.
#871 [15:51] <CS123456789> Thanks for the help!
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#874 [15:55] * avc [webchat@122.32.114.170] has joined #minecrafthelp
#875 [15:55] <avc> Hello>
#876 [15:55] <avc> ?
#877 [15:55] <urielsalis> hi avc
#878 [15:56] <avc> I now know the email (username) and password for the 'Mojang' account, but I forgot the answer to 'Confirm your identity'.
#879 [15:56] <avc> So now you can play games, but you can not change skins or change your account settings.
#880 [15:58] <urielsalis> ??> avc account/send-email
#881 [15:58] <Absol> avc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#882 [15:58] <Absol> avc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#883 [15:59] <avc> Oh Thanks
#884 [15:59] <avc> Oh Thanks
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#890 [16:28] * Ryu5 [webchat@ip1f11f8a4.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#891 [16:28] <TheFrank2> Hello, I can not get the email to change the password, what can I do?
#892 [16:28] * Ryu5 is now known as RyuTakumi
#893 [16:32] <RyuTakumi> Good question! TheFrank2, I have the same issue with one of my two accounts, I'll contact mojang about it first as the account in question is a very old one that's not even bound to a mojang account yet. But I'd suggest you also send in a ticket there, just to be save
#894 [16:35] <urielsalis> ??> TheFrank2 account/send-email
#895 [16:35] <Absol> TheFrank2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [16:35] <Absol> TheFrank2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#897 [16:37] <urielsalis> TheFrank2, and completely unrelated, but I see you use telecentro. If I were you I would check my bill with the online price as they are known to have overcharged customers by $200/$300 the last two months
#898 [16:37] <RyuTakumi> so uh.. is there any way to fix this issue?:
#899 [16:37] <RyuTakumi> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: No further information
#900 [16:38] <urielsalis> RyuTakumi, to what server?
#901 [16:38] <RyuTakumi> A 1.13 vanilla server a friends friend owns
#902 [16:39] <urielsalis> RyuTakumi, can you give me the IP?
#903 [16:40] <RyuTakumi> check dm
#904 [16:40] <urielsalis> RyuTakumi, Server is down, contact your friend
#905 [16:43] * hotgeorge [webchat@host-157-100-56-194.ecua.net.ec] has joined #minecrafthelp
#906 [16:45] <hotgeorge> i created my account before 2012 on minecraft and own the game but i have forgotten my password and when i try reset it i do not get an email
#907 [16:46] <urielsalis> ??> hotgeorge account/send-email
#908 [16:46] <Absol> hotgeorge: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#909 [16:46] <Absol> hotgeorge: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#911 [16:48] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#912 [16:48] <hotgeorge> i did that
#913 [16:49] * hotgeorge [webchat@host-157-100-56-194.ecua.net.ec] has quit. (Quit: webchat.esper.net)
#914 [16:59] * Brian [webchat@c-73-218-204-71.hsd1.ct.comcast.net] has joined #minecrafthelp
#915 [17:00] <Brian> How would I go by changing my account e-mail if the e-mail on my mc account was deleted a long time ago?
#916 [17:03] <CapFan67> Brian, Here is the help page on that subject. https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#917 [17:04] <CapFan67> Brian, Specifically, the second paragraph describes what to do if you don't have access to the old email. You will need to know the security question answers.
#918 [17:06] <Brian> Yea i keep trying but I keep failing
#919 [17:06] <CapFan67> Brian, Failing to answer the questions?
#920 [17:07] <Brian> yea i have a general idea of what i put but i can;t remember exactly what I put
#921 [17:07] <Brian> is that the only way i would go by changing the email?
#922 [17:08] <CapFan67> Brian, Well, this is the self service path. Otherwise, you'll need to contact Mojang Customer Support:
#923 [17:08] <CapFan67> ??> Brian account/send-email
#924 [17:08] <Absol> Brian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#925 [17:08] <Absol> Brian: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#926 [17:08] <CapFan67> ??> Brian account/trans-id
#927 [17:08] <Absol> Brian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#928 [17:09] <Brian> Yea i sent mojang a message about my situation with the transaction id and everything so I just have to wait i guess?
#929 [17:10] <CapFan67> Brian, Sadly, waiting is the option you have left.
#930 [17:10] <Brian> Alright, thanks for the help guys
#931 [17:12] * msddie [webchat@c-73-175-136-246.hsd1.pa.comcast.net] has joined #minecrafthelp
#932 [17:13] <msddie> I cannot log into my Minecraft account, I've tried sending a reset password email, and I do not receive an email.
#933 [17:13] * Dom [webchat@dynamic-acs-69-84-61-99.zoominternet.net] has joined #minecrafthelp
#934 [17:14] <CapFan67> msddie, Have you checked your junk/spam folders?
#935 [17:14] <msddie> yes
#936 [17:14] <CapFan67> msddie, In that case, you'll need to contact Mojang Customer Support:
#937 [17:14] <CapFan67> ??> msddie account/send-email
#938 [17:14] <Absol> msddie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#939 [17:14] <Absol> msddie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#940 [17:14] <CapFan67> ??> msddie account/trans-id
#941 [17:14] <Absol> msddie: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#942 [17:15] <msddie> Thank you
#943 [17:15] <Dom> I need help understanding something. Is the Simpsons skin pack still in Minecraft for PS4?
#944 [17:15] <Dom> Or any version for that matter?
#945 [17:16] <CapFan67> Dom, We are volunteers that work on Java Edition technical client issues, such as crashes. We don't support in-game content.
#946 [17:17] <Dom> Oh ok
#947 [17:17] <Dom> sorry to waste your time
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#949 [17:19] * NatetheGreat79 [webchat@192.132.64.3] has joined #minecrafthelp
#950 [17:20] <NatetheGreat79> Trying to register, got Code, entered to redeem, then it hung up, went back to retry and it says Code Already Used
#951 [17:20] <NatetheGreat79> And no Profile created under my account. Any ideas or suggestions?
#952 [17:20] <NatetheGreat79> for Java Edition on Mac
#953 [17:20] <mattym> NatetheGreat79, Did you check your email for any further instructions?
#954 [17:22] * msddie [webchat@c-73-175-136-246.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
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#956 [17:26] <SuperSaiyen> Hi I have been trying to launch mod packs off of the twitch app and it says the version im trying to use has unknown properties what do i do?
#957 [17:26] <mattym> ??> SuperSaiyen mods
#958 [17:26] <Absol> SuperSaiyen: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#967 [18:25] <flashbang> hi
#968 [18:25] <flashbang> Hello everyone, I have a problem starting my minecraft, can anyone help me?
#969 [18:25] <CapFan67> flashbang, What happens when you try?
#970 [18:26] <flashbang> Can I talk about my problem right here?
#971 [18:26] <CapFan67> flashbang, This is a public channel. DOn't post any private information. Otherwise, yes you can.
#972 [18:27] <flashbang> Well, when I start my minecraft it gives this error here
#973 [18:27] <flashbang> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#974 [18:27] <flashbang> I updated the drivers now, just restart, I'm waiting for your answer!
#975 [18:28] <CapFan67> flashbang, That's usually a driver issue. Let's take a look at your system:
#976 [18:28] <CapFan67> ??> flashbang win/dxdiag
#977 [18:28] <Absol> flashbang: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#978 [18:29] <flashbang> CapFan67 I already have the dxdiag information here with me, I'll send it in your private, look there
#979 [18:31] <CapFan67> flashbang, Restart and finish your driver install. Test Minecraft. if it fails, produce a new dxdiag and return.
#980 [18:32] <flashbang> If I do not come back, I'll take it, but if I go back, and why not,
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#983 [18:40] * TRIE [webchat@cpe-70-95-205-137.san.res.rr.com] has joined #minecrafthelp
#984 [18:40] <TRIE> hello
#985 [18:40] <CapFan67> Hi
#986 [18:41] <TRIE> can u help
#987 [18:41] <CapFan67> TRIE, That depends on what you need help with.
#988 [18:41] <TRIE> i forgot my account that i made years ago and idk how to get it back
#989 [18:42] <TRIE> :(
#990 [18:42] <CapFan67> TRIE, Do you mean you forgot your password? ...or did you forget everything?
#991 [18:42] <TRIE> i think i know the email
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#993 [18:43] <CapFan67> TRIE, If you have control of the email, and it was a Mojang account, You can request a password reset. Do you need the link?
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#995 [18:43] <TRIE> i dont have control of it i made it years sgo
#996 [18:44] <flashbang> I came back, who was really helping me? I forgot, sorry
#997 [18:44] <CapFan67> flashbang, Your system is very old and below Minecraft minimum system requirements. I don't think there's much we can do to help.
#998 [18:44] <CapFan67> TRIE, If you don't have control of your email, you won't be able to recover through self-help. You'll need to contact Mojang Customer Support:
#999 [18:45] <CapFan67> ??> TRIE account/send-email
#1000 [18:45] <Absol> TRIE: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1001 [18:45] <Absol> TRIE: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1002 [18:45] <CapFan67> ??> TRIE account/trans-id
#1003 [18:45] <Absol> TRIE: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1004 [18:45] <flashbang> I knew this, but thank you, support note 10, my sincere congratulations
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#1007 [18:51] * panda [webchat@047-133-202-224.res.spectrum.com] has joined #minecrafthelp
#1008 [18:51] <panda> I need help
#1009 [18:51] <CapFan67> panda, What do you need help with?
#1010 [18:52] <panda> I can't git in to minecraaf
#1011 [18:52] <CapFan67> panda, What happens when you try?
#1012 [18:52] <panda> a
#1013 [18:53] <panda> thang came up and it wode not let my play
#1014 [18:54] <CapFan67> panda, help me... help you. What "thang" are you describing?
#1015 [18:55] <panda> I meat thing
#1016 [18:55] <CapFan67> panda, "meat thing". ...this isn't improving. Was it an error? If so, what was the *exact* error?
#1017 [18:56] <panda> what
#1018 [18:56] * ReelMC [webchat@sctv-cgn-95-111.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#1019 [18:56] <ReelMC> I need help my minecraft keeps crashing
#1020 [18:57] <panda> hi
#1021 [18:57] <CapFan67> ReelMC, Are you receiving an error, or does it just stop responding?
#1022 [18:57] <ReelMC> I recieve an error actually 1 fatal on the output log
#1023 [18:57] <panda> de back
#1024 [18:57] <panda> ok
#1025 [18:58] <CapFan67> ReelMC, Is the error a single line? If not, we can look at the log output as a whole (I can provide instructions).
#1026 [18:58] <ReelMC> yes look at the log as a whole
#1027 [18:58] <CapFan67> ??> ReelMC launcher/log-txt
#1028 [18:58] <Absol> ReelMC: We need to see your full launcher log, which is created in the game directory.
#1029 [18:58] <Absol> ReelMC: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1030 [18:59] <panda> ok back
#1031 [18:59] * sc [webchat@pool-173-49-171-213.phlapa.fios.verizon.net] has joined #minecrafthelp
#1032 [19:01] <sc> Hi everyone. When I open Minecraft on my PC, the launcher window displays in the taskbar but not on my desktop. I.e., The window is not there but the taskbar shows minecraft running and displays a preview of the window. I can see that the window says "fatal error." What do I do? Thanks.
#1033 [19:01] <CapFan67> sc, I have a web page that tells you what to do.. stand by..
#1034 [19:01] <CapFan67> sc, https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#1035 [19:02] <ReelMC> here is the link panda https://paste.ubuntu.com/p/D8ZT4qBsk3/
#1036 [19:02] <sc> Thanks, but I'd like to clarify something: I have already tried locating the window by alt+tabbing and win+tabbing. Will this resolve that or is there a different issue given that the window isn't visible in task view?
#1037 [19:03] <CapFan67> ReelMC, We don't support modded clients. Does the vanilla client have the same issue?
#1038 [19:03] <ReelMC> no
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#1040 [19:04] <CapFan67> ReelMC, In that case, I'd direct you to the minecrafforums or feedthebeast subreddit.
#1041 [19:06] <sc> CapFan67 ?
#1042 [19:07] <CapFan67> sc, That page doesn't tell you to alt-tab or win+tab. It tells you to cascade all windows, which brings them into view.
#1043 [19:09] <sc> Ok. I can't try it right now because I uninstalled the client due to account issues, but thanks for your help and I'll try it when I am able to reinstall. And I'm just curious, does alt/win+tab not bring windows into view?
#1044 [19:09] <mattym> sc, Hold shift, right click the icon, select maximize
#1045 [19:09] <sc> thank you
#1046 [19:09] <CapFan67> sc, No. Alt+tab does not bring it into view. It simply makes it the focues window.
#1047 [19:10] <CapFan67> *focused
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#1049 [19:12] <sc> OK, thanks. Have a good night.
#1050 [19:13] <Bran> Hello I am playing on my realm and keep getting kicked for "Internal Exception io.netty.handler.codec.DecoderException: Badly compressed packet - size of 22 is below server threshold of 256" anyone know a fix
#1051 [19:14] <mattym> Bran, Are you the Realm owner?
#1052 [19:14] <Bran> yes
#1053 [19:14] <mattym> Bran, Have you tried restarting it?
#1054 [19:15] <Bran> I will try now
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#1058 [19:41] <Fragz4Lag> Hello, I am trying to make a minecraft server and whenever my friends join they get this message, I have forwarded the ip and I have checked using ipconfig and it appears to be the same for the server
#1059 [19:41] <Fragz4Lag> Helpio.netty.channel.abstractchannel$annotatedconnectexception: Connection timed out: no further information:
#1060 [19:44] <mattym> Fragz4Lag, What do you mean appears to be the same as the server?
#1061 [19:44] <Fragz4Lag> The IPv4 address
#1062 [19:45] <mattym> Fragz4Lag, Well, compared to what?
#1063 [19:46] <Fragz4Lag> The IP address that the port is forwarded to, might have said that wrong.
#1064 [19:47] <mattym> Fragz4Lag, Did you test it here https://dinnerbone.com/minecraft/tools/status/
#1065 [19:47] <mattym> Fragz4Lag, With the external IP
#1066 [19:50] <Fragz4Lag> Yeah, didn't work with the external ip. I tried disabling my firewall, reinstalling the server and minecraft, the port cannot be seen.
#1067 [19:51] * ayyyyyyy [webchat@75-166-50-33.hlrn.qwest.net] has joined #minecrafthelp
#1068 [19:51] <mattym> Fragz4Lag, Did you follow the directions from the page Absol will link below exactly?
#1069 [19:51] <mattym> ??> Fragz4Lag mp/server-setup
#1070 [19:51] <Absol> Fragz4Lag: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1071 [19:52] <ayyyyyyy> Ok what do I do if I lost my old email and don't remember my security questions?
#1072 [19:52] <mattym> ??> ayyyyyyy account/send-email
#1073 [19:52] <Absol> ayyyyyyy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1074 [19:52] <Absol> ayyyyyyy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1075 [19:53] <ayyyyyyy> But my transaction ID was lost when I lost my email
#1076 [19:53] <ayyyyyyy> What would I do then?
#1077 [19:53] <mattym> ??> ayyyyyyy account/trans-id
#1078 [19:53] <Absol> ayyyyyyy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1079 [19:54] <Fragz4Lag> Used the tutorial site, after my first attempt, no luck.
#1080 [19:55] <mattym> Fragz4Lag, Delete everything and make sure you follow it exactly.
#1081 [19:56] * FlurryBR [webchat@168-228-91-120.goofiber.com.br] has joined #minecrafthelp
#1082 [19:56] <FlurryBR> Hello! These days behind the scenes my minecraft started to get low ping / ms on multiplayer servers like HYPIXEL, I already resented the application, until I formatted the computer and nothing, it continues to lag and it is not my internet, I played other games and I tested it everything is normal and Minecraft is laced.
#1083 [19:57] <mattym> FlurryBR, If you have latency/ping issues, its your internet, nothing else.
#1084 [19:58] <FlurryBR> It is not her, all other applications are normal, the pings are all normal, plus the minecraft is buggy I do not know what else to do.
#1085 [19:59] <mattym> FlurryBR, I doesn't matter how other applications work. If you have latency/ping issues to certain servers, its an internet problem.
#1086 [20:00] <FlurryBR> More because only in minecraft does this happen?
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#1092 [20:31] <bart_matheus> I can not access my email or my mojang account
#1093 [20:33] * DFN [webchat@c-68-45-163-108.hsd1.in.comcast.net] has joined #minecrafthelp
#1094 [20:33] <DFN> hello
#1095 [20:33] <bart_matheus> hi
#1096 [20:33] <DFN> I can't login to my minecraft account
#1097 [20:34] <bart_matheus> me neither
#1098 [20:34] <bart_matheus> I'm waiting to help me.
#1099 [20:34] <DFN> same ;-;
#1100 [20:34] <DFN> ive not been able to get into my account for 2 days
#1101 [20:34] <bart_matheus> I'm without my account at 1 year.
#1102 [20:35] <DFN> dang
#1103 [20:35] <DFN> how long have u been waiting here?
#1104 [20:36] <bart_matheus> I think it will take a while to wait too long, send an email through the mojoang
#1105 [20:36] <DFN> I did
#1106 [20:36] <DFN> I filled out that ticket thing
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#1110 [20:45] <tiqx> hello
#1111 [20:45] <Brap> i purchased a copy of the game 7 years ago and went to log in today only to find out i can only play the dem
#1112 [20:45] <Brap> demo*
#1113 [20:45] <totalcarbs> So i bought minecraft a while back now i am trying to login and i cant my all i know is my username. i dont know what to do.
#1114 [20:46] <tiqx> error message saying minecraft cant start java
#1115 [20:46] <tiqx> error message saying minecraft cant start java
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#1125 [21:08] * starker [webchat@035-137-094-002.dhcp.bhn.net] has joined #minecrafthelp
#1126 [21:08] <starker> hi
#1127 [21:09] * Brap [webchat@c-73-74-238-222.hsd1.il.comcast.net] has joined #minecrafthelp
#1128 [21:09] <starker> so my game wont start I tried unstalling and installing it but it always crashes when loading I have the crash report
#1129 [21:09] <Brap> i purchased the game 7 years ago, went to migrate over and now can only play the demo
#1130 [21:10] <CapFan67> Brap, Did you log fully out of the launcher, then log back in?
#1131 [21:11] <CapFan67> Brap, (logout after clicking your name in the upper right corner)
#1132 [21:11] <CapFan67> Brap, Also, does Mojang.com show that you own the license?
#1133 [21:11] <CapFan67> starker, Do you get an error (number or description), or does the game just stop responding?
#1134 [21:12] <starker> yes I did
#1135 [21:12] <CapFan67> starker, Let's look at the log and the error then:
#1136 [21:12] <CapFan67> ??> starker launcher/log-txt
#1137 [21:13] <Absol> starker: We need to see your full launcher log, which is created in the game directory.
#1138 [21:13] <Absol> starker: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1139 [21:13] <starker> nvm I found out my computer just doesn't support the program
#1140 [21:13] <Brap> mojang.com does not say i have purchased the game. i have logged out and logged back in and fully restarted the client
#1141 [21:13] <CapFan67> Brap, Then you did not successfully migrate. What is the in-game username?
#1142 [21:13] <starker> sorry for bothering you have a good night/day
#1143 [21:14] <Brap> spiderpig1941
#1144 [21:14] * starker [webchat@035-137-094-002.dhcp.bhn.net] has quit. (Quit: webchat.esper.net)
#1145 [21:14] <CapFan67> Brap, That is a migrated account, so you've migrated it to some Email.
#1146 [21:15] <Brap> whatever email it was it wasnt the one i purchased the game on
#1147 [21:15] <Brap> and i have the reciept linked to the email that i used to make a mojang account with
#1148 [21:16] <CapFan67> Brap, In addition to logging in and out of the client (you said you did that), did you also log out and back in to Mojang.com?
#1149 [21:17] <Brap> i just did that and it says i need to purchase the game again
#1150 [21:17] <CapFan67> Brap, It sounds like contacting Mojang is the likely outcome. I'd get that started now, since it'll take some time to get a response:
#1151 [21:18] <CapFan67> ??> Brap account/send-email
#1152 [21:18] <Absol> Brap: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1153 [21:18] <Absol> Brap: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1154 [21:18] <CapFan67> ??> Brap account/trans-id
#1155 [21:18] <Absol> Brap: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1156 [21:18] <Brap> funny enough i was about to send in my 3rd ticekt before you guys responded
#1157 [21:19] <CapFan67> Brap, If you've already sent one, don't spam them. See the link above for response times.
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#1161 [21:28] * araiguma [webchat@p7007-ipbffx01osakakita.osaka.ocn.ne.jp] has joined #minecrafthelp
#1162 [21:31] <araiguma> About Minecraft's login failure
#1163 [21:31] <araiguma> I bought Minecraft license for children's PC.
#1164 [21:31] <araiguma> However, until around the end of last year I could use it without problems, but I can no longer log in.
#1165 [21:31] <araiguma> So installing from Trials & Downloads on your father's PC and logging in with your child's account worked fine.
#1166 [21:32] <araiguma> Children's PC is OS: Windows 8,32bit, CPU: I73610QM, MM: 8 Gbyt.
#1167 [21:32] <araiguma> I tried logging in with the firewall setting invalid, login failed.
#1168 [21:32] <araiguma> I do not know the cause, so please tell me how to deal with it.
#1169 [21:49] * thelounge25 [webchat@h231.217.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
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#1171 [21:51] <mattym> araiguma, Are you in this chat on the computer with the problem now?
#1172 [21:51] <CapFan67> araiguma, So, the account works on the Father's PC, but not the childs PC?
#1173 [21:51] <CapFan67> *backs slowly into the shadows*
#1174 [21:51] <mattym> timing, lol
#1175 [21:51] * ektmfrl125 [webchat@218.239.107.250] has joined #minecrafthelp
#1176 [21:51] <ektmfrl125> I not login
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#1178 [21:53] <bart_matheus> CapFan67 on?
#1179 [21:53] <CapFan67> Hi bart_matheus
#1180 [21:53] * XPlatinumPandaX [webchat@h231.217.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#1181 [21:53] <XPlatinumPandaX> I need help i click to change my old verification answers and it sends me to a page to log into and it sends me to the same page
#1182 [21:53] <bart_matheus> Are you an attendant?
#1183 [21:53] <XPlatinumPandaX> What?
#1184 [21:53] <CapFan67> bart_matheus, I am one of the volunteers who helps with technical issues and client crashes.
#1185 [21:54] <mattym> ??> XPlatinumPandaX account/send-email
#1186 [21:54] <Absol> XPlatinumPandaX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1187 [21:54] <Absol> XPlatinumPandaX: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1188 [21:54] <bart_matheus> My problem is not, and that's okay, but thank you
#1189 [21:54] <mattym> XPlatinumPandaX, You will need to contact Mojang as described in the instructions from Absol to solve that issue.
#1190 [21:54] * bart_matheus [webchat@57.162.194.168.rfc6598.dynamic.copelfibra.com.br] has quit. (Quit: webchat.esper.net)
#1191 [21:55] <CapFan67> I swear, I've lost my ability to understand today...
#1192 [22:02] * Aiden [webchat@static.belong.com.au] has joined #minecrafthelp
#1193 [22:03] <Aiden> wat do i do about a forgoton username, email, and password
#1194 [22:04] <mattym> Aiden, Was your account ever migrated?
#1195 [22:07] <Aiden> no
#1196 [22:08] <mattym> Aiden, Then your only option will be to contact Mojang
#1197 [22:08] <mattym> ??> Aiden account/send-email
#1198 [22:08] <Absol> Aiden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1199 [22:08] <Absol> Aiden: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1200 [22:08] <Aiden> already did about 3 months ago and didn't get a reply
#1201 [22:09] <mattym> Aiden, Send another.
#1202 [22:11] <Aiden> did 10 minuites ago
#1203 [22:16] <Aiden> ima go for 3 months brb i guess
#1204 [22:22] <araiguma> CapFan67,yes Children's computer can not login
#1205 [22:22] <mattym> araiguma, Are you in this chat on the computer with the problem now?
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#1207 [22:38] * dalton [webchat@host-65-34-36-123.irvineonline.net] has joined #minecrafthelp
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#1209 [23:04] * Memeskra [webchat@dsl.49.149.36.117.pldt.net] has joined #minecrafthelp
#1210 [23:06] <Memeskra> i need help
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#1212 [23:13] * Ethriella [webchat@h186.128.117.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1213 [23:13] <Ethriella> Hi so I'm having trouble logging into my Minecraft account.
#1214 [23:17] * espi [webchat@177.131.19.173.webflash.net.br] has joined #minecrafthelp
#1215 [23:17] <espi> hey, I can't access my account :/
#1216 [23:18] <espi> I requested for my password to be reseted, but I didn't receive any email to do it
#1217 [23:20] <Ethriella> Yeah that did that to me as well.
#1218 [23:20] <espi> can anybody help me?
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#1220 [23:28] * demonhunter [webchat@ool-944b3a66.dyn.optonline.net] has joined #minecrafthelp
#1221 [23:29] <demonhunter> can someone help me with something
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#1223 [23:33] * Bella3 [webchat@S0106602ad0760834.tb.shawcable.net] has joined #minecrafthelp
#1224 [23:33] <Bella3> Minecraft is continuously crashing and I can't find out why.
#1225 [23:34] <Bella3> Hello?
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#1227 [23:57] * Matt8 [webchat@c-73-75-178-160.hsd1.il.comcast.net] has joined #minecrafthelp
#1228 [23:58] <Matt8> So im getting "The game crashed whilst initializing game" and im not sure what to do
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#1230 [23:59] <Matt8> "The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" is the exact error