#1 [00:34] * AzA [webchat@121-75-229-252.dyn.vf.net.nz] has joined #minecrafthelp
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#3 [00:44] * Thiccboi [webchat@CPE9050ca1d8a33-CM9050ca1d8a30.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#5 [00:46] * NekoEB [webchat@dhcp-198-2-70-106.cable.user.start.ca] has joined #minecrafthelp
#6 [00:47] <NekoEB> was on my minecraft server all day just got back on and have this error netty.channel.abstractchannel$annotatedconnectexception connection timed out
#7 [01:06] <NekoEB> i kept reseting it and it is letting me in now but my friend can now not join
#8 [01:12] * Krauser366 [webchat@dsl-189-189-196-242-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#9 [01:14] <Krauser366> Hello I need help with a problem in my Minecraft, recently I was able to play it, but now I cannot play in the original resolution from 1.8 to up
#10 [01:28] * Phoenix [webchat@c-71-201-23-51.hsd1.in.comcast.net] has joined #minecrafthelp
#11 [01:30] * Kanuna [webchat@194.239.103.18] has joined #minecrafthelp
#12 [01:30] <Kanuna> Hi! Yesterday i tried to log into Minecraft, but i couldn't remember my password. So i tried to click "forgot your password" (or something about that) So i tried to log into my e-mail, but i've also forgotten that password. I've tried A LOT of passwords, but they doesn't match. And since i haven't connected my other e-mail/phone number to the used
#13 [01:30] <Kanuna> e-mail "crashbandicoot939@gmail.com" i can't reset my password. So overall. I forgot my minecraft password. Tried to log into my e-mail. Forgot tjhjat passwaord. Couldn't send the "reset your password" message. Pls help me, i really don't know what to do. Thanks
#14 [01:30] <Kanuna> Sorry for th long message. I just need help
#15 [01:30] * Phoenix [webchat@c-71-201-23-51.hsd1.in.comcast.net] has quit. (Client Quit)
#16 [01:34] <Kanuna> okay
#17 [01:34] * Kanuna [webchat@194.239.103.18] has quit. (Client Quit)
#18 [02:32] * thelounge5 [webchat@bzq-79-176-103-1.red.bezeqint.net] has joined #minecrafthelp
#19 [02:32] * Espercorn kicked thelounge5 from #minecrafthelp (Reason: helounge5 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#20 [02:49] * Ronald [webchat@207.89.22.85] has joined #minecrafthelp
#21 [02:51] <Ronald> hi there, I'm trying to create an account to buy the game, however the code that they sent keeps saying it is incorrect, and I get an oops error every time I try to log in to purchase the game
#22 [02:51] <Ronald> to be clear I did get the authentication email, it just won't let me verify with it
#23 [02:54] <Ronald> is there some way for me to have my account verified so I can purchase the game?
#24 [03:05] * rhyse [webchat@79-67-194-209.dynamic.dsl.as9105.com] has joined #minecrafthelp
#25 [03:07] <rhyse> hello?
#26 [03:07] * rhyse [webchat@79-67-194-209.dynamic.dsl.as9105.com] has quit. (Client Quit)
#27 [03:37] * Adrian [webchat@220-245-110-104.tpgi.com.au] has joined #minecrafthelp
#28 [03:39] <Adrian> I think that my account has gotten hacked as i haven't been able to log on to my account for a long time now.
#29 [04:19] * Hybrio [webchat@125-237-71-193-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#30 [04:19] <Hybrio> hello i believe my account was migrated without my permission
#31 [04:19] <Hybrio> is there a way to check where it was migrated to?
#32 [04:19] <Hybrio> because i have the migration email and the transaction id for my account
#33 [04:23] * _PvP_Killer_ [webchat@85.101.175.211.dynamic.ttnet.com.tr] has joined #minecrafthelp
#34 [04:24] <_PvP_Killer_> İ have the problem, every time i press play button my game crashes, but tif i use technic launcher it starts normally
#35 [04:53] * Andrea [webchat@net-93-145-22-170.cust.vodafonedsl.it] has joined #minecrafthelp
#36 [04:54] <Andrea> Hi I would like to buy minecraft for mac but only if I can play it using a joypad
#37 [04:55] <Andrea> is there any gamepad supported ?
#38 [04:55] * ElTor [webchat@103.66.79.24] has joined #minecrafthelp
#39 [04:55] <ElTor> Hello
#40 [04:55] <Andrio> Andrea, I believe you need mods for that.
#41 [04:55] <ElTor> I'm trying to play Minecraft on my PC and I get a error 'OpenSL'
#42 [04:56] <Andrea> if I use mod what change with the game ? Can I play a vanilla world ?
#43 [04:56] <Andrio> Andrea, in general, yes, unless the mod adds new game content.
#44 [04:58] <ElTor> And the latest one being this
#45 [04:58] <ElTor> The game crashed whilst initializing game
#46 [04:58] <ElTor> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#47 [04:58] <Andrea> and all the updates are valid for the game ? I mean if I start a world and after there is an update, will my world updated to the last version ?
#48 [05:01] * Andrea [webchat@net-93-145-22-170.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#49 [05:03] * jonnho [webchat@net-93-145-22-170.cust.vodafonedsl.it] has joined #minecrafthelp
#50 [05:03] <jonnho> Hi can I play minecraft mac with a gamepad ?
#51 [05:03] <ElTor> Anyone to help my issue?
#52 [05:05] * jonnho [webchat@net-93-145-22-170.cust.vodafonedsl.it] has quit. (Client Quit)
#53 [05:06] * Goldy2900 [webchat@134.197.0.22] has joined #minecrafthelp
#54 [05:06] <Goldy2900> how can I connect to my friend's minecraft realm?
#55 [05:06] <urielsalis> Goldy2900: he has to invite you
#56 [05:07] <Goldy2900> he did, I'm having a connection error when I try to join
#57 [05:08] <Goldy2900> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#58 [05:11] * Marty [webchat@host109-60-dynamic.234-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#59 [05:11] <Marty> Hello!
#60 [05:12] * Marty is now known as Guest17420
#61 [05:14] <Guest17420> Today is not a lucky day for me, I forgot my password and the login email for minecraft jave edition ... could you help me?
#62 [05:14] <Guest17420> P.s my minecraft has been paid already before, so if you write to me that I have to buy it back I put my soul in peace ...
#63 [05:14] <Guest17420> another favor, you could write in Italian ...
#64 [05:14] <Guest17420> This ciat has been translated by the Translator
#65 [05:14] * Guest17420 is now known as Marty
#66 [05:15] * Marty is now known as Guest59582
#67 [05:15] <Guest59582> Today is not a lucky day for me, I forgot my password and the login email for minecraft jave edition ... could you help me?
#68 [05:15] <Guest59582> P.s my minecraft has been paid already before, so if you write to me that I have to buy it back I put my soul in peace ...
#69 [05:15] <Guest59582> another favor, you could write in Italian ...
#70 [05:16] <Guest59582> This ciat has been translated by the Translator
#71 [05:16] <Andrio> ??> Guest59582 account/forgot-email
#72 [05:16] <Absol> Guest59582: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#73 [05:17] <Guest59582> already tried ... but nothing
#74 [05:18] <Andrio> ??> Guest59582 account/send-email
#75 [05:18] <Absol> Guest59582: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#76 [05:18] <Absol> Guest59582: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#77 [05:19] * ElTor [webchat@103.66.79.24] has quit. (Quit: webchat.esper.net)
#78 [05:19] * JustAGuest [webchat@50.34.116.161] has joined #minecrafthelp
#79 [05:20] <JustAGuest> Hello, everybody! I'm noticing my laptop running at about 80-90 degrees (Celsius) when running minecraft. Graphics are low, processor is about 80, tops, but the fan is running hot. What settings could I alter (using optifine or similar) to help ease the pressure on the motherboard?
#80 [05:21] <Andrio> JustAGuest, set a FPS limit, lower the render distance, use Fast graphics
#81 [05:21] <JustAGuest> I've had no real problems playing, crashes, or anything. It's just running unusually hot, and I'm wondering if I should be concerned or if it's probably nothing.
#82 [05:21] <Guest59582> Today is not a lucky day for me, I forgot my password and the login email for minecraft jave edition ... could you help me?P.s my minecraft has been paid already before, so if you write to me that I have to buy it back I put my soul in peace ...another favor, you could write in Italian ...This ciat has been translated by the Translator
#83 [05:22] <JustAGuest> Oh, @andrio, thanks, graphics are limited and fast, render is low. I was thinking 90 for FPS limit?
#84 [05:22] <Andrio> JustAGuest, can your display show 90 frames per second? Probably at most 60
#85 [05:23] <Guest59582> I'm trying all your advice ... but nothing
#86 [05:23] <Andrio> Guest59582, you will need to wait for a response.
#87 [05:24] <Guest59582> ok...aspetterò (ok, I'll wait)
#88 [05:24] <JustAGuest> It goes to about 141 at times; I'm /imagining/ my refresh rate is 60, it's not going to cause any harm though, that's for sure. If you've got any other ideas, @andrio, feel free to share - elsewise, thank you so much for your quick and helpful response!
#89 [05:25] <Andrio> mm
#90 [05:25] <Andrio> no problem
#91 [05:25] * JustAGuest wishes you all the best. Hang in there, guest59582!
#91 [05:28] <Guest59582> Is there any online operator?
#92 [05:28] <Guest59582> Is there any online operator?
#93 [05:29] * Guest59582 [webchat@host109-60-dynamic.234-95-r.retail.telecomitalia.it] has left #minecrafthelp
#94 [05:32] * Marti [webchat@host109-60-dynamic.234-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#95 [05:32] * Marti [webchat@host109-60-dynamic.234-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#96 [05:34] * MCrafftKing [webchat@201-223-92-50.baf.movistar.cl] has joined #minecrafthelp
#97 [05:37] <MCrafftKing> Hello, good, very nice, I need help with a serious problem that I have with my minecraft account ... this is that I can not log in because I lost the email and also the password due to the involuntary formatting of my laptop (which is where I have saved everything) I need to know what I can do because this has never happened to me
#98 [05:38] <Andrio> ??> MCrafftKing account/forgot-email
#99 [05:38] <Absol> MCrafftKing: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#100 [05:39] * Lord_of_Life [~Lord@77.29.115.235] has joined #minecrafthelp
#101 [05:39] <MCrafftKing> but I do not have the email or the password
#102 [05:40] * Lord_of_Life_ [~Lord@77.28.163.134] has quit. (Ping timeout: 180 seconds)
#103 [05:44] <Andrio> MCrafftKing, do you know what email address it might be under?
#104 [05:46] <MCrafftKing> estoy haciendo lo imposible por poder buscar el correo electronico de mi cuenta pero hasta el momento tengo un correo que sea el correcto; loleando098@gmail.com
#105 [05:46] <MCrafftKing> I am doing the impossible to be able to search the email of my account but so far I have an email that is correct; loleando098@gmail.com
#106 [05:49] <Andrio> ok
#107 [05:49] <Andrio> MCrafftKing, try to reset your password using that email address.
#108 [05:50] * Noel [webchat@p4FF6620F.dip0.t-ipconnect.de] has joined #minecrafthelp
#109 [05:51] <Noel> I need Help.
#110 [05:52] <Noel> I wanted to sign up for my account but it did not work.
#111 [05:52] <Noel> So I have my password reset but I do not get an email from Mojang why can that be.
#112 [05:55] <Andrio> Noel, did you check your spam folder?
#113 [05:56] <Noel> yes i did
#114 [05:56] <Noel> but no e-mail
#115 [05:57] <Noel> And I am 100% sure that this is my e-mail. I have the account since 2015. And now i can´t log me in anymore...
#116 [05:57] <Andrio> ??> Noel account/email-missing
#117 [05:58] <Absol> Noel: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#118 [05:58] <Absol> Noel: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#119 [05:58] <Noel> I use Web
#120 [06:02] <Andrio> Web?
#121 [06:04] * ThatWelshIdiot [webchat@cpe-104-173-75-242.socal.res.rr.com] has joined #minecrafthelp
#122 [06:04] * Ronald [webchat@207.89.22.85] has quit. (Quit: webchat.esper.net)
#123 [06:05] * P4T_TRICKSTER [webchat@ip5f5be087.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#124 [06:05] <ThatWelshIdiot> Hi, my account was jacked and Mojang won't help me. I have no idea what to do.
#125 [06:06] <P4T_TRICKSTER> hey, i have problem, im new to minecraft i buyed the game right now but i havent access to my fullversion the launcher say its a demo, and i buy it on online bankig but a window opened and after transaction the canceled the transaction, but my money is now on mojang and i havent the game ?
#126 [06:09] <Andrio> P4T_TRICKSTER, on online banking?
#127 [06:09] <P4T_TRICKSTER> i transfer instant my money from my bank to mojang
#128 [06:09] <P4T_TRICKSTER> online
#129 [06:10] <ThatWelshIdiot> My account was jacked. People keep emailing me trying to buy it (because it had a minecon 2012 cape). Mojang wont help me because i dont have a transaction receipt from 6 years ago. Thing is, i can prove that i was at Minecon, prove that i own the email associated with the account, prove that at one point i owned the account.
#130 [06:11] <P4T_TRICKSTER> Andrio so i want to play tonight with a firend so i buy again minecraft and write a email to mojang that they send me back my money from the first cancelled transaction ?
#131 [06:12] <P4T_TRICKSTER> friend*
#132 [06:12] <ThatWelshIdiot> anyone have any idea what i can do?
#133 [06:13] <Andrio> ??> ThatWelshIdiot account/send-email
#134 [06:13] <Absol> ThatWelshIdiot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [06:13] <Absol> ThatWelshIdiot: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [06:13] <Andrio> ThatWelshIdiot, you can ask about alternative verification methods, and mention what you just said to them
#137 [06:13] <Andrio> P4T_TRICKSTER, where did you buy Minecraft from?
#138 [06:14] <ThatWelshIdiot> I just found out that the guy who owns my account now is located in Thailand. I have his discord too. This is so disheartening
#139 [06:14] <P4T_TRICKSTER> from the official minecraft site
#140 [06:14] <P4T_TRICKSTER> im confused do guys have a voicechat ? teamspeak or discord ?
#141 [06:15] <Andrio> P4T_TRICKSTER, no
#142 [06:16] <Andrio> P4T_TRICKSTER, how do you know the transaction was cancelled?
#143 [06:19] <P4T_TRICKSTER> Andrio yesterday i try to buy the game but my bank was on troubleshooting, so i cant buy the game yesterday. today was fine i open the minecraft launcher, click buy the full version from minecraft i log in and buy it again, i enter my TAN for the transaction, my bank send me back to mojang, the transaction was fine and a window opened that i alrdy
#144 [06:19] <P4T_TRICKSTER> have a open transaction to buy the game and only a yellow button was there to clik cancel the transaction so here is my think that i make a failure and cancel it by my self ?
#145 [06:19] <P4T_TRICKSTER> i become a email too that i canceled the transaction
#146 [06:19] <P4T_TRICKSTER> but the money for the game is gone
#147 [06:19] <P4T_TRICKSTER> from my bank
#148 [06:21] <P4T_TRICKSTER> sr for my bad english i hope u understand :)
#149 [06:21] <Andrio> hm
#150 [06:21] <P4T_TRICKSTER> in the email was this link to this site where can i chat with u guys
#151 [06:21] <P4T_TRICKSTER> but u are free helper or ?
#152 [06:23] <P4T_TRICKSTER> my only question is should i buy again ? and majong send me back my money for the first transaction?
#153 [06:23] * ThatWelshIdiot [webchat@cpe-104-173-75-242.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#154 [06:23] <Andrio> I'm not sure what that is, honestly. Maybe your bank can help you work out what happened.
#155 [06:23] <Andrio> You tried to buy Minecraft at https://my.minecraft.net/en-us/store/minecraft/#register ?
#156 [06:24] <P4T_TRICKSTER> ähm, i see all my transactions on my bank the money is gone for minecraft jave 23€
#157 [06:24] <Andrio> Did you get an email about that transaction from Mojang?
#158 [06:24] <P4T_TRICKSTER> https://minecraft.net/de-de/ this site
#159 [06:24] <P4T_TRICKSTER> its from german
#160 [06:24] <Andrio> ok
#161 [06:26] <P4T_TRICKSTER> i get email from majong that the transaction is canceld with transaction code
#162 [06:26] <P4T_TRICKSTER> ut i think it was my failure
#163 [06:26] <P4T_TRICKSTER> that i click cancel the transaction
#164 [06:26] <P4T_TRICKSTER> the money for this game is gone to majong after this i miss clik cancel
#165 [06:26] <P4T_TRICKSTER> so majong has now my money and i have nothing
#166 [06:40] <P4T_TRICKSTER> @Absol ty to try to help me i buy it again now it was sucsessfull, but now i payed total 46€ i hope i become my money back for the first buyed canceld transaction
#167 [06:49] <Andrio> P4T_TRICKSTER, contact your bank and possibly also Mojang about that
#168 [06:50] <Andrio> ??> P4T_TRICKSTER Mojang/email
#169 [06:50] <Absol> P4T_TRICKSTER: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#170 [06:50] <Absol> P4T_TRICKSTER: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#171 [06:50] <P4T_TRICKSTER> ty i already have contact majong about this :)
#172 [06:51] <Andrio> ok, good
#173 [06:51] <P4T_TRICKSTER> i never spam a support
#174 [06:51] <P4T_TRICKSTER> have a nice day
#175 [06:51] <P4T_TRICKSTER> andy ty for try to help me
#176 [06:51] <Andrio> no problem.
#177 [07:09] * Joezen [webchat@119247019135.ctinets.com] has joined #minecrafthelp
#178 [07:10] <Joezen> i cant receive password reset email from mojang
#179 [07:43] * vitinhomelgs [webchat@186-203-232-75.ubb.timbrasil.com.br] has joined #minecrafthelp
#180 [07:43] <vitinhomelgs> Olá
#181 [07:43] <vitinhomelgs> Hi
#182 [07:44] * ravenwood [webchat@h9.160.22.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#183 [07:44] <ravenwood> I got an email saying the email for my account has been changed but I didn't do that when I click the link to dispute it says Invalid token can anyone help me?
#184 [07:44] * vitinhomelgs [webchat@186-203-232-75.ubb.timbrasil.com.br] has quit. (Client Quit)
#185 [07:55] <Greymagic27> ??> ravenwood account/send-email
#186 [07:55] <Absol> ravenwood: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#187 [07:55] <Absol> ravenwood: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#188 [07:58] * ravenwood [webchat@h9.160.22.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#189 [08:02] <ravenwood> I am sorry something happened and my browser closed could you say that again
#190 [08:02] <Greymagic27> ??> ravenwood account/send-email
#191 [08:02] <Absol> ravenwood: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#192 [08:02] <Absol> ravenwood: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#193 [08:04] <ravenwood> ok thank you
#194 [08:04] <Greymagic27> ravenwood, Your welcome
#195 [08:04] * ravenwood [webchat@h9.160.22.98.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#196 [08:19] * Danny [webchat@36-239-163-98.dynamic-ip.hinet.net] has joined #minecrafthelp
#197 [08:19] <Danny> The game crashed whilst initializing game
#198 [08:19] <Danny> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#199 [08:19] <Greymagic27> ??> Danny win/dxdiag
#200 [08:19] <Absol> Danny: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#201 [08:20] <Danny> ok i'll try
#202 [08:26] <Danny> https://paste.ubuntu.com/p/HkdwR6zsfV/
#203 [08:27] <Greymagic27> You'll need to downgrade to windows 7 to continue to play minecraft with that processor
#204 [08:28] * Bar_Code_ [webchat@175.121.182.162] has quit. (Quit: webchat.esper.net)
#205 [08:30] <Danny> thanks
#206 [08:30] <Greymagic27> Your welcome
#207 [08:53] * Eren [webchat@78.190.50.179.static.ttnet.com.tr] has joined #minecrafthelp
#208 [08:55] <Eren> Hi there, I had a MC account long time ago, but I forgot both its mail and its password, I can find its password If I learn the mail I used.Account's nick was MasterPunchTR, how can I find the gmail I used?
#209 [08:58] <CapFan67> Eren, If you don't know which of your email account you used, you can request a password change with each one. The one that responds is the email that owns the account.
#210 [09:00] <CapFan67> Eren, If you don't know the email and are sure you no longer have control of it, you'll need to contact Mojang Customer Support:
#211 [09:00] <CapFan67> ??> Eren account/send-email
#212 [09:00] <Absol> Eren: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#213 [09:00] <Absol> Eren: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#214 [09:00] <CapFan67> ??> Eren account/trans-id
#215 [09:00] <Absol> Eren: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#216 [09:03] <Eren> Thanks. <3
#217 [09:11] * zepic123 [webchat@41.142.78.173] has joined #minecrafthelp
#218 [09:12] <zepic123> Hello I'm Trying to recover access to my old premium minecraft account
#219 [09:13] <zepic123> I have read on the website that I need to find the transaction ID. Please note that the account was made pre 2011
#220 [09:20] * zepic123 [webchat@41.142.78.173] has quit. (Quit: webchat.esper.net)
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#223 [10:23] * xrirrid [webchat@arw214.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#224 [10:23] <xrirrid> hhello
#225 [10:23] <xrirrid> !
#226 [10:23] <xrirrid> hello
#227 [10:24] * xrirrid [webchat@arw214.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
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#230 [10:31] * WizHorse [webchat@67.216.62.176] has joined #minecrafthelp
#231 [10:32] <WizHorse> I keep getting this error on my server
#232 [10:32] <WizHorse> io.netty.channel.abstractchannel$annotatedconnectexception
#233 [10:37] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
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#237 [10:48] * Ozii [webchat@217.136.16.109.rev.sfr.net] has joined #minecrafthelp
#238 [10:48] <Ozii> Hello
#239 [10:49] <CapFan67> Hi
#240 [10:50] <Ozii> I imagine you are told that, my account has been hacked you can help me?
#241 [10:51] <CapFan67> Ozii, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. Here is the resource for hacked accounts:
#242 [10:51] <CapFan67> ??> Ozii account/hacked
#243 [10:51] <Absol> Ozii: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#244 [10:51] <Absol> Ozii: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#245 [10:51] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#246 [10:52] <Ozii> i've bought mc in 2013
#247 [10:52] <Ozii> i didn't have the id anymore
#248 [10:52] <Ozii> it's a problem ?
#249 [10:52] <CapFan67> ??> Ozii account/trans-id
#250 [10:52] <Absol> Ozii: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#251 [10:52] <CapFan67> That resource will help you recover your Transaction ID.
#252 [10:53] <Ozii> thanks
#253 [10:53] <CapFan67> Ozii, 2013 is one of the easy periods to recover, if you have control of the email account that you used to purchase.
#254 [10:53] <Ozii> yes i have
#255 [10:57] * Ozii [webchat@217.136.16.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#256 [11:03] * rubenom1976 [webchat@customer-mred-117.static.metrored.net.mx] has joined #minecrafthelp
#257 [11:05] <rubenom1976> is posible to access the log server session, to know who destroy our houses, i have a realm in xbox one plataform?
#258 [11:10] <CapFan67> rubenom1976, To the best of knowledge, Realms logs are not accessible.
#259 [11:13] <rubenom1976> there is no way to know if somenone log in into the realm or execute any commnad?
#260 [11:14] <CapFan67> rubenom1976, Again, to the best of my knowledge, owners/players don't have access to realms server logs.
#261 [11:16] * j2 [webchat@4.28.184.149] has joined #minecrafthelp
#262 [11:16] <j2> hi
#263 [11:16] <CapFan67> Hi
#264 [11:16] <j2> 2 days ago out of nowhere i was not able to log onto my account anymore
#265 [11:16] <j2> i tried to log on many times and waited 40+ hours now, still no luck
#266 [11:17] <CapFan67> j2, Have you tried resetting your password?
#267 [11:17] <j2> Thats the problem. The corresponding email has been deleted
#268 [11:17] <j2> I can't recover it unless Mojang fixes my log in, I thin..
#269 [11:18] <CapFan67> j2, If you don't have access to your login email address, and your password isn't working, then you'll need to contact Mojang Customer Support:
#270 [11:18] <CapFan67> ??> j2 account/send-email
#271 [11:18] <Absol> j2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#272 [11:18] <Absol> j2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#273 [11:18] <CapFan67> ??> j2 account/trans-id
#274 [11:18] <Absol> j2: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#275 [11:19] <j2> ok thanks guys
#276 [11:19] * j2 [webchat@4.28.184.149] has quit. (Client Quit)
#277 [11:22] <rubenom1976> ok thanks +CapFan67
#278 [11:29] * toine5783 [webchat@aamiens-651-1-8-220.w109-219.abo.wanadoo.fr] has joined #minecrafthelp
#279 [11:29] <toine5783> Anyone to help ?
#280 [11:31] * STARloulou [webchat@95.26.202.77.rev.sfr.net] has joined #minecrafthelp
#281 [11:34] * toine5783 [webchat@aamiens-651-1-8-220.w109-219.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#282 [11:35] <STARloulou> my question : https://paste.ubuntu.com/p/gm89BGCSsq/
#283 [11:36] <CapFan67> STARloulou, Did you check your junk/spam folders?
#284 [11:36] * kevin4 [webchat@net-93-145-22-170.cust.vodafonedsl.it] has joined #minecrafthelp
#285 [11:37] <STARloulou> yup, I did it
#286 [11:37] <CapFan67> STARloulou, In that case, you'll need to contact Mojang Customer Support:
#287 [11:37] <CapFan67> ??> STARloulou account/send-email
#288 [11:37] <Absol> STARloulou: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#289 [11:37] <Absol> STARloulou: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#290 [11:37] <CapFan67> ??> STARloulou account/trans-id
#291 [11:37] <kevin4> if I change computer do I have to buy minecraft again ?
#292 [11:37] <Absol> STARloulou: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#293 [11:37] <CapFan67> kevin4, Generally speaking, no. Which Edition do you play?
#294 [11:38] <kevin4> pc for macbook
#295 [11:38] <CapFan67> kevin4, You use the Java Edition then. Simply go to Mojang.com, log into your account and download the client on your new computer.
#296 [11:38] <kevin4> even if the new computer is windows ?
#297 [11:39] <CapFan67> kevin4, Java Edition follows your login ID on as many computers as you'd like to install on.
#298 [11:39] <STARloulou> Well i opened a ticked like a month ago, but there is no answer by support.
#299 [11:39] <STARloulou> And this account is really old, like from 2014 or 2013
#300 [11:39] <CapFan67> kevin4, Yes. MacOS, Windows and Linux all use the same license.
#301 [11:39] <CapFan67> STARloulou, On what day did you submit your ticket?
#302 [11:39] <kevin4> ok thank you very much
#303 [11:40] <STARloulou> With the minecraft support online
#304 [11:40] <STARloulou> and i well recieved the confirmation email on my box
#305 [11:40] <STARloulou> from help2@mojang.com
#306 [11:40] <CapFan67> STARloulou, Yes. On what day did you fill out the form and submit your ticket from the website.
#307 [11:46] * Fuchsik [webchat@apn-95-41-220-1.dynamic.gprs.plus.pl] has joined #minecrafthelp
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#310 [11:51] * Spectre is now known as Guest19007
#311 [11:51] <Guest19007> Whenever I try to get into the minecraft app it says signing into Xbox live then the app kicks me. What do I do
#312 [11:52] <CapFan67> Guest19007, We support technical client issues with the Java Edition, such as client crashes. We don't have Bedrock support. You should contact XboxLive support.
#313 [11:53] <Guest19007> Ok thank u
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#315 [11:55] * V1P3RSA [webchat@81.202.20.30.dyn.user.ono.com] has joined #minecrafthelp
#316 [11:56] <V1P3RSA> Hi, I Need help with a mouseclicked event handler error
#317 [12:05] <CapFan67> V1P3RSA, Are you describing a crash with the Java Edition client?
#318 [12:06] <V1P3RSA> Yes, I am
#319 [12:07] <CapFan67> V1P3RSA, When it crashes, do you get an error number or description? if so, I'll give you instructions to post your launcher log.
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#321 [12:08] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#322 [12:09] <V1P3RSA> The launcher states the following- The game crashed whilst mouseclicked event handler
#323 [12:09] <V1P3RSA> Error: java.lang.IllegalStateException: failed to create a child event loop
#324 [12:11] <CapFan67> V1P3RSA, That's sometimes caused by antivirus software, and sometimes caused by network issues. The latter is easier to test:
#325 [12:11] <CapFan67> V1P3RSA, Add or edit your launcher profile and add the following to the end of your JVM Arguments: -Djava.net.preferIPv4Stack=true
#326 [12:14] * STARloulou [webchat@95.26.202.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#327 [12:20] * Christian8 [webchat@nt-238-67.w4.unh.edu] has joined #minecrafthelp
#328 [12:21] <Christian8> Started a server and it appears to be running when I join i get the error "io.netty.channel.abstractchannel$annotatedconnectexception"
#329 [12:23] <CapFan67> Christian8, Are you running the stand alone server downloaded from Mojang, or a Realm?
#330 [12:23] <Christian8> Yup
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#332 [12:25] <V1P3RSA> hey, when i tried the entered in the jvm it just said Error: could not create the Java Virtual Machine.
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#334 [12:26] * xDespize [webchat@30.85-237-162.tkchopin.pl] has joined #minecrafthelp
#335 [12:26] <V1P3RSA> Error: A fatal exception has occurred. Program will exit
#336 [12:27] <CapFan67> V1P3RSA, You may have failed to add a space, or missed the dash. Post your full JVM Arguments here and I'll take a look.
#337 [12:27] <V1P3RSA> oh forgot to put a space
#338 [12:29] <V1P3RSA> fixed now thank you soo much +CapFan67.
#339 [12:30] <CapFan67> V1P3RSA, Glad to hear it's working. Enjoy!
#340 [12:30] * sibby [webchat@cpe-67-241-170-14.buffalo.res.rr.com] has joined #minecrafthelp
#341 [12:30] <xDespize> Hello, I'm having problem with logging into minecraft.net and minecraft launcher.I'm having minecraft since 20.01.2019 and it says ,,Could not connect to our servers".I sent an e-mail to mojang 10 days ago and I don't get answer to today.
#342 [12:30] <sibby> I send an email to mojang on monday and still havent heard back, is this normal?
#343 [12:31] <CapFan67> xDespize, sibby, You haven't waited long enough. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#344 [12:32] <sibby> How long should I expect to wait?
#345 [12:33] <CapFan67> sibby, The link I provided tells you what day they're on. When that day reaches or passes the day you submitted your ticket, you should get a response.
#346 [12:33] <xDespize> Thanks
#347 [12:35] * Tyler [webchat@c-24-14-225-41.hsd1.il.comcast.net] has joined #minecrafthelp
#348 [12:35] <Tyler> hi
#349 [12:36] <CapFan67> Hi
#350 [12:36] <Tyler> so i have a problem with loading up my single player worls
#351 [12:36] <Tyler> worlds
#352 [12:36] <Tyler> it saw that it was an error with my antivirsus
#353 [12:36] <Tyler> i have avast
#354 [12:36] <Tyler> and it says The game crashed whilst mouseclicked event handler
#355 [12:37] <Tyler> any ideas how to resolve this?
#356 [12:37] <sibby> Is there nothing I could do to try to get my account working without the help from the mojang team
#357 [12:37] <CapFan67> Tyler, Let's look at the error:
#358 [12:37] <CapFan67> ??> Tyler launcher/log-txt
#359 [12:37] <Absol> Tyler: We need to see your full launcher log, which is created in the game directory.
#360 [12:37] <Absol> Tyler: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#361 [12:38] <CapFan67> sibby, That of course depends on the nature of what's wrong. You haven't told us yet, just asked about response times.
#362 [12:39] <sibby> I need to convert my mc premium account to a mojang account but i dont remeber which email I used when i got the game back in 2011
#363 [12:39] <Tyler> i dont see that green arrow
#364 [12:39] <Tyler> Absol
#365 [12:39] * xDespize [webchat@30.85-237-162.tkchopin.pl] has quit. (Quit: webchat.esper.net)
#366 [12:39] <CapFan67> sibby, If you don't know your email, you will indeed need Mojang to sort it out.
#367 [12:39] <sibby> ok, thank you for the help
#368 [12:39] <CapFan67> Tyler, The green arrow is found in the Luancher profile editor.
#369 [12:39] * sibby [webchat@cpe-67-241-170-14.buffalo.res.rr.com] has quit. (Quit: webchat.esper.net)
#370 [12:40] * Sophie [webchat@r167-57-13-191.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#371 [12:40] <Sophie> Hello
#372 [12:40] <CapFan67> Hi
#373 [12:41] * Sophie [webchat@r167-57-13-191.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#374 [12:41] <CapFan67> Tyler, Here's a picture of the green arrow you're looking for: https://i.imgur.com/w0MyFMC.png
#375 [12:43] <Tyler> I sent it
#376 [12:43] <CapFan67> Tyler, What you're doing is creating a paste. When done, a new page pops up. Give us that new page URL.
#377 [12:44] <Tyler> i sent it to the Ubuntu
#378 [12:44] <Tyler> the launcher_log
#379 [12:44] <CapFan67> Tyler, That's just a website that allows you to create pastes of text files. We need the link it gave you after you clicked Paste.
#380 [12:45] <Tyler> https://paste.ubuntu.com/p/MwTF2GPB5y/
#381 [12:47] <CapFan67> Tyler, That error (failed to create a child event loop) can be caused by an incorrectly configured network, or by antivirus. Let's work through these one at a time.
#382 [12:47] <CapFan67> Tyler, Add or edit your launcher profile and add a SPACE, then the following to the end of your JVM Arguments: -Djava.net.preferIPv4Stack=true
#383 [12:47] <CapFan67> Tyler, badly worded. Edit your JVM Arguments, add a space and that new argument.
#384 [12:48] * HakunHaraldsen [webchat@80.77.142.60] has joined #minecrafthelp
#385 [12:48] <HakunHaraldsen> Hello?
#386 [12:48] <Tyler> how do i add or edit my profile
#387 [12:49] <CapFan67> Tyler, In your launcher, click on Launch Options. From there, you can add new profiles or edit your existing ones.
#388 [12:49] <CapFan67> HakunHaraldsen, Hi.
#389 [12:49] <HakunHaraldsen> i need help figuring out what email is connected to my minecraft username
#390 [12:49] <HakunHaraldsen> i havent played minecraft for a bit
#391 [12:49] <mattym> Tyler, On the Launch Options tab, you will need to enable the Advanced Settings option.
#392 [12:50] <CapFan67> HakunHaraldsen, There isn't a a way to do that. If you're not sure which of your emails you used, you can request a password reset for each one. The one that gets a response has an account attached.
#393 [12:50] <HakunHaraldsen> already did that
#394 [12:50] <CapFan67> HakunHaraldsen, If that doesn't work, you'll need to contact Mojang Customer Support.
#395 [12:50] <HakunHaraldsen> all of them didnt work
#396 [12:50] <CapFan67> ??> HakunHaraldsen account/send-email
#397 [12:50] <Absol> HakunHaraldsen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#398 [12:50] <Absol> HakunHaraldsen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#399 [12:51] <CapFan67> ??> HakunHaraldsen account/trans-id
#400 [12:51] <Absol> HakunHaraldsen: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#401 [12:51] * HakunHaraldsen [webchat@80.77.142.60] has quit. (Client Quit)
#402 [12:51] <Tyler> so i made a furnace thing with a space then the argument
#403 [12:53] <CapFan67> Tyler, Look for the setting "JVM arguments" in the list. Enable that options and add the argument there. Is that what you did?
#404 [12:53] * julesblack [webchat@14-245.CLCOM.cgocable.ca] has joined #minecrafthelp
#405 [12:54] <Tyler> no idea where jvm arguments is
#406 [12:54] <CapFan67> Tyler, You should see it here: https://i.imgur.com/rWCc89O.png
#407 [12:54] <Tyler> foind it
#408 [12:54] <Tyler> found
#409 [12:55] <julesblack> hello, when i launh minecraft, the launcher start, and when i click on "play", the Mojang screen apeear, then minecraft crash, and says ''java (tm) se platform binary failed . I can't find a solution
#410 [12:55] <Tyler> i got it
#411 [12:55] <CapFan67> julesblack, that's sometimes caused by incompatible software. Let's see what's running:
#412 [12:55] <CapFan67> ??> julesblack tools/hjt
#413 [12:55] <Absol> julesblack: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#414 [12:55] <Absol> julesblack: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#415 [12:56] <julesblack> Absol ok, thanks
#416 [12:56] <CapFan67> Tyler, After you've created and saved the new profile, switch back to News, select your new profile from the green up arrow, then try launching to test.
#417 [12:59] <Tyler> it still crashed
#418 [12:59] <julesblack> Absol https://paste.ubuntu.com/p/Gc2VR3Q2d2/
#419 [12:59] <CapFan67> Tyler, can you post the new launcher_log, from the new crash?
#420 [13:00] <CapFan67> julesblack, You have malware installed known to cause your startup "not responding" condition ( PremierOpinion). I'll post removal instructions:
#421 [13:00] <CapFan67> ??> julesblack av/adwcleaner
#422 [13:00] <Absol> julesblack: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#423 [13:00] <Absol> julesblack: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#424 [13:00] <CapFan67> Tyler, If you need the launcher_log instructions again, I can post them.
#425 [13:01] <julesblack> i will try this, thank you, and sorry for bad english
#426 [13:01] <CapFan67> julesblack, No worries. Your English seem just fine to me.
#427 [13:04] * julesblack [webchat@14-245.CLCOM.cgocable.ca] has quit. (Quit: webchat.esper.net)
#428 [13:11] * Princess_Adrien [webchat@h74-211-10-15.stgrut.broadband.dynamic.tds.net] has joined #minecrafthelp
#429 [13:11] <Princess_Adrien> I need help with my account
#430 [13:12] <Princess_Adrien> ive already bought mine craft 3 years ago what do i do i cant buy another one
#431 [13:12] <CapFan67> Princess_Adrien, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What do you need help with?
#432 [13:13] <CapFan67> Princess_Adrien, So, you're wanting to buy a second account?
#433 [13:13] <Princess_Adrien> no i already have an account
#434 [13:14] <CapFan67> Princess_Adrien, I'm confused then. What do you need help doing?
#435 [13:15] * Shaye [webchat@host109-148-165-102.range109-148.btcentralplus.com] has joined #minecrafthelp
#436 [13:15] <Shaye> hey
#437 [13:15] <Princess_Adrien> i was trying to download minecraft again on my pc my dad bought a new pc so do i have to buy another minecraft?
#438 [13:15] <Shaye> yo
#439 [13:15] <Shaye> any staff on?
#440 [13:15] <Shaye> I need help.
#441 [13:15] <CapFan67> Princess_Adrien, If you have a working Minecraft Java Edition license, you can load minecraft on the new computer and play. No second account needed.
#442 [13:15] <CapFan67> Shaye, what do you need help with?
#443 [13:16] <Shaye> yo dude
#444 [13:16] <Shaye> Can't get in my account
#445 [13:16] <CapFan67> Shaye, What's the exact response when you try logging into the client?
#446 [13:16] <Shaye> Know all the info apart from tid as I lost it when moving house as it was a GC
#447 [13:16] <Shaye> It was hacked whilst I was inactive
#448 [13:17] <CapFan67> Shaye, have you tried resetting your password?
#449 [13:17] * julesblack [webchat@14-245.CLCOM.cgocable.ca] has joined #minecrafthelp
#450 [13:17] <Shaye> I know the day I created it, email it was created on, place I bought it
#451 [13:17] <Shaye> I don't have access to the email
#452 [13:17] <Shaye> It was hacked, account was changed to another email and the email I created the account on was deactivated.
#453 [13:17] <julesblack> Absol I clean with adwcleaner, it is not better
#454 [13:17] <CapFan67> Shaye, In that case, you'll need to contact Mojang Customer Support:
#455 [13:18] <Shaye> I did bro
#456 [13:18] <CapFan67> ??> Shaye account/send-email
#457 [13:18] <Absol> Shaye: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#458 [13:18] <Absol> Shaye: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#459 [13:18] <CapFan67> ??> Shaye account/send-email
#460 [13:18] <Shaye> I sent them an email already
#461 [13:18] <Shaye> how long does it take for them to respond
#462 [13:18] <Shaye> Is it possible to recover the account without tid even though I remember all other info
#463 [13:18] <CapFan67> julesblack, It will take a few minutes to launch the first time. Let it run and give it a moment.
#464 [13:18] <Shaye> Where I bought it, day I registered it ect, email I created it on
#465 [13:18] <CapFan67> Shaye, as noted above, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#466 [13:19] <Shaye> Ok no probs
#467 [13:19] <Shaye> do you know if it's still possible to recover?
#468 [13:19] <CapFan67> Shaye, Only Mojang can answer that.
#469 [13:19] <Shaye> or is it necessary to have the tid?
#470 [13:19] <Shaye> Ok
#471 [13:19] <Shaye> No problem, thank you for your help :)
#472 [13:19] <Shaye> +1
#473 [13:19] <CapFan67> Shaye, They will tell you your degrees of freedom when they respond.
#474 [13:19] <Shaye> Thanks bud!
#475 [13:19] <CapFan67> Shaye, Best of luck.
#476 [13:19] <Shaye> I hope I get it back
#477 [13:19] <Shaye> Was the nicest account I owned
#478 [13:20] <Princess_Adrien> thank you
#479 [13:20] <Shaye> I lost "Pain" already lol.
#480 [13:20] <Shaye> But this was better.
#481 [13:20] <Shaye> But once again, thank you have a good day!
#482 [13:20] * Shaye [webchat@host109-148-165-102.range109-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#483 [13:21] * Princess_Adrien [webchat@h74-211-10-15.stgrut.broadband.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#484 [13:23] <julesblack> Absol It works, thank you !!
#485 [13:23] <CapFan67> julesblack, Very glad to hear it's working. Enjoy!
#486 [13:32] * FlaschenHD [webchat@ip1f118f7e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#487 [13:33] <FlaschenHD> hello iam unable to connect to an server and when i try it the game crashes pls help
#488 [13:33] <mattym> FlaschenHD, Is it one specific server with the problem, or all/many?
#489 [13:35] <FlaschenHD> many
#490 [13:35] <mattym> ??> FlaschenHD launcher/log
#491 [13:35] <Absol> FlaschenHD: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#492 [13:35] <FlaschenHD> i try Gtm gomme
#493 [13:35] <FlaschenHD> okay
#494 [13:38] <FlaschenHD> the launcher crashes
#495 [13:38] * bag [webchat@130.43.81.185.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#496 [13:38] <mattym> FlaschenHD, We need the log as instructed.
#497 [13:39] <FlaschenHD> okay thats too much iam going off sry but thanks
#498 [13:42] <bag> hi..i am new here and i have a question.....i have that problem, when i try to create a lan server on mincraft 1.12........io.netty.channel.abstractchannelsannotatedconnectexception: connection timed out: no further information.......i have fixed my firewalls but the problem still remains.....can anybody help me??
#499 [13:43] <mattym> bag, You mean that others get that error when trying to connect to the LAN world?
#500 [13:43] <bag> yes mattym!
#501 [13:43] <mattym> bag, Are they on the same network?
#502 [13:44] <bag> yes they are on the same network!
#503 [13:45] <mattym> bag, Are you in this chat from the computer you are using as the host?
#504 [13:45] <bag> yes
#505 [13:46] <mattym> ??> bag tools/hjt
#506 [13:46] <Absol> bag: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#507 [13:46] <Absol> bag: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#508 [13:48] <bag> one minute please and thanx for your time menn
#509 [13:50] <bag> https://paste.ubuntu.com/p/mfTsH56mgy/
#510 [13:51] * Atray [webchat@072-238-076-089.res.spectrum.com] has joined #minecrafthelp
#511 [13:51] <Atray> hey
#512 [13:51] <mattym> bag, and you said you have disabled the Windows Firewall?
#513 [13:51] <Atray> anyone know how to fix error code one 1
#514 [13:51] <mattym> ??> Atray launcher/log
#515 [13:51] <Absol> Atray: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#516 [13:53] <bag> i think yes........i went on firewall of my pc and i check to be public
#517 [13:53] <mattym> bag, Try turning it off, then see if the LAN world works.
#518 [13:53] <Atray> this is what i got
#519 [13:54] <Atray> withholding personal info
#520 [13:54] <bag> okay 1 minute...
#521 [13:55] * LufTee [webchat@S0106bcd16567c14b.wp.shawcable.net] has joined #minecrafthelp
#522 [13:56] <mattym> Atray, We need the link/url the instructions tell you to make.
#523 [13:56] <Atray> https://pastebin.com/ineNmkTn
#524 [13:56] <Atray> my bad
#525 [13:56] * LufTee [webchat@S0106bcd16567c14b.wp.shawcable.net] has quit. (Client Quit)
#526 [13:57] <mattym> Atray, Ok, two more logs we will need
#527 [13:57] <mattym> ??> Atray win/dxdiag
#528 [13:57] <Absol> Atray: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#529 [13:57] <mattym> ??> Atray tools/hjt
#530 [13:57] <Absol> Atray: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#531 [13:57] <Absol> Atray: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#532 [13:58] <Atray> ok working on it
#533 [13:59] <mattym> Atray, And please use the paste site designated by the instructions
#534 [14:00] <bag> finally again the same problem guys
#535 [14:02] <Atray> https://paste.ubuntu.com/p/CTjVcXXdxH/
#536 [14:02] <mattym> bag, Could be something on the other users computer then, because it should be all good on yours (the hosts) end.
#537 [14:05] <Atray> here is the other log file
#538 [14:05] <Atray> https://paste.ubuntu.com/p/nQHvzkj98G/
#539 [14:05] <bag> thanx a lotttt for your timee
#540 [14:05] <mattym> Atray, Ok, a few possible causes for that.
#541 [14:06] <mattym> Atray, First, Download and Install the file from this page https://paste.ubuntu.com/p/nQHvzkj98G/
#542 [14:06] <mattym> Atray, Oops
#543 [14:06] <mattym> Atray, This page https://www.geforce.com/drivers/results/141906
#544 [14:06] <Atray> ok
#545 [14:12] <Atray> Says that driver isnt compatible with this version of windows
#546 [14:13] <mattym> Atray, Its a desktop PC right?
#547 [14:13] <Atray> yep
#548 [14:13] <mattym> Atray, Ok, lets skip that for now. One moment.
#549 [14:14] <mattym> Atray, First, if you are running Discord disable its ingame overlay. Then try the game again.
#550 [14:14] <Atray> mattym the overlay was on trying it now
#551 [14:15] <Atray> there it is boom
#552 [14:16] <mattym> Atray, One more thing to look at, just in case.
#553 [14:16] <Atray> ok
#554 [14:16] <mattym> Atray, Follow the instructions related to Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#555 [14:18] <Atray> oh error code -805306369 happened to me one that was probably the culprit
#556 [14:18] <Atray> alright did it thanks so much for the help mattym
#557 [14:37] * Zeke [webchat@68-190-163-176.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#558 [14:38] * DeathIsMyLife [webchat@109.98.132.185] has joined #minecrafthelp
#559 [14:38] <DeathIsMyLife> hi
#560 [14:38] <Zeke> Hello, I've tried to reset my password multiple times and you guys haven't sent an email yet. It's been about a day.
#561 [14:38] <DeathIsMyLife> i cant login my account
#562 [14:39] <Zeke> hello?
#563 [14:39] <DeathIsMyLife> i have transaction id and i sent email to mojang and they answer me with fucking useless info... i want to login my account
#564 [14:39] <Absol> DeathIsMyLife: Please keep it civil
#565 [14:39] <DeathIsMyLife> i dont send transaction id here i know
#566 [14:39] <DeathIsMyLife> sorry im easy angry
#567 [14:40] <DeathIsMyLife> i want to play minecraft from 19 dec....
#568 [14:40] <mattym> DeathIsMyLife, What did they reply with?
#569 [14:40] <DeathIsMyLife> and now i have transaction id an nothing
#570 [14:40] <mattym> Zeke, Have you checked any spam/junk folders in your email for it?
#571 [14:40] <Zeke> Yes, many times
#572 [14:40] <Zeke> I've sent from yesterday
#573 [14:41] <mattym> ??> Zeke account/send-email
#574 [14:41] <Absol> Zeke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#575 [14:41] <Absol> Zeke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#576 [14:41] <Zeke> Yes, but it's been a day. it even said it sent
#577 [14:41] <urielsalis> For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#578 [14:42] <Zeke> Cant you guys just send me an email rn to reset password?
#579 [14:42] <mattym> Zeke, No
#580 [14:42] <Zeke> Why
#581 [14:42] <DeathIsMyLife> hmm they send me one link and now say This article is not available
#582 [14:42] <mattym> Zeke, Because only Mojang can fix it, and we are not Mojang.
#583 [14:42] <urielsalis> ?? info/volunteer
#584 [14:42] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#585 [14:43] <DeathIsMyLife> i sent another email...
#586 [14:43] <mattym> DeathIsMyLife, Include the transaction-ID in the form here https://help.mojang.com/customer/portal/emails/new
#587 [14:43] <mattym> DeathIsMyLife, Then wait for their reply.
#588 [14:43] <Zeke> So what the hell is the point of this then. So your not apart of Minecraft
#589 [14:43] * DeathIsMyLife [webchat@109.98.132.185] has quit. (Quit: webchat.esper.net)
#590 [14:43] <Zeke> So why am I even here if you guys cant help
#591 [14:44] <mattym> Zeke, The point of this chat is exactly as its labeled everywhere, community technical support.
#592 [14:44] <CapFan67> Zeke, We provide community Technical support for client issues. Generally, they're not Minecraft or Mojang issues. Drivers, malware, etc.
#593 [14:44] <Zeke> So a simple email cant be sent because my cpu, gpu drivers?
#594 [14:45] <mattym> Zeke, No, you seem to have misread what was just said to you.
#595 [14:45] <urielsalis> Zeke, no. Mojang only helps with account issues, we help with everything else
#596 [14:45] <Zeke> Well where do I find it then
#597 [14:45] <mattym> Zeke, The link Absol gave you.
#598 [14:45] <Zeke> Where can I speak with a real Mojang person
#599 [14:45] <urielsalis> !kick Zeke https://help.mojang.com/customer/portal/emails/new
#600 [14:45] * Espercorn kicked Zeke from #minecrafthelp (Reason: eke :(urielsalis) https://help.mojang.com/customer/portal/emails/new)
#601 [14:46] * maro [~maro@port-92-196-0-165.dynamic.qsc.de] has quit. (Quit: Kein Bock mehr)
#602 [14:46] * neanderthan [webchat@68-190-163-176.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#603 [14:46] <neanderthan> hi
#604 [14:46] <CapFan67> Hi
#605 [14:46] <urielsalis> !terminate neanderthan we are not stupid https://help.mojang.com/customer/portal/emails/new
#606 [14:47] <urielsalis> !ban neanderthan we are not stupid https://help.mojang.com/customer/portal/emails/new
#607 [14:47] <neanderthan> k
#608 [14:47] <urielsalis> ugh
#609 [14:47] <neanderthan> worthless
#610 [14:47] * urielsalis kicked neanderthan from #minecrafthelp (Reason: eanderthan :neanderthan)
#611 [15:02] * seignix [webchat@h66-222-48-38.shwdwixa.dsl.dynamic.tds.net] has joined #minecrafthelp
#612 [15:02] <seignix> I need some help with recovering my account.
#613 [15:03] <urielsalis> seignix, what happened to it?
#614 [15:04] * LightDarkness [webchat@12.245.211.22] has joined #minecrafthelp
#615 [15:04] <seignix> I tried logging in said it was the wrong email I tried another one that I thought it might be didn't work either.
#616 [15:05] <urielsalis> seignix, have you tried resetting your password?
#617 [15:06] <LightDarkness> I attempt to get an email sent to me allowing me to reset my security questions, and no email ever arrives, yet when I contact support, and email arrives immediately with an automatic reply, yet no security question email ever comes.
#618 [15:06] <seignix> Yes I have but again it asked me for an email I didnt receive the email to reset the password.
#619 [15:06] <urielsalis> ??> seignix accout/send-email
#620 [15:07] <urielsalis> ??> seignix account/send-email
#621 [15:07] <Absol> seignix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#622 [15:07] <Absol> seignix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#623 [15:07] <urielsalis> LightDarkness, You have to wait for Mojang's reply.
#624 [15:07] <urielsalis> ??> LightDarkness account/send-email/wait-time
#625 [15:07] <Absol> LightDarkness: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#626 [15:08] <LightDarkness> Well that isn't what I mean though. I mean that I have clicked the thing that sends an email to allow me to reset my security questions, but no email ever arrives, and my email is correct. I thought at first it was that my email just was blocked by them.
#627 [15:09] <mattym> LightDarkness, If you are not receiving emails, you need to wait on Mojang support to fix it.
#628 [15:09] <LightDarkness> So basically the answer is to just wait. Got it. Thanks peeps :D
#629 [15:09] <LightDarkness> So basically the answer is to just wait. Got it. Thanks peeps :D
#630 [15:09] * LightDarkness [webchat@12.245.211.22] has left #minecrafthelp
#631 [15:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#632 [15:11] * armin [webchat@86.108.x.93.go.com.jo] has joined #minecrafthelp
#633 [15:12] <armin> hello
#634 [15:12] <armin> can pls help me
#635 [15:12] <urielsalis> armin, with?
#636 [15:12] <armin> i try many time to rest pass but i dont reserved any email
#637 [15:13] <urielsalis> ??> armin account/send-email
#638 [15:13] <Absol> armin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#639 [15:13] <Absol> armin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#640 [15:13] * Testing [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#641 [15:14] <armin> the email adress is :- Arminvanpersie@icloud.com
#642 [15:14] * seignix [webchat@h66-222-48-38.shwdwixa.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#643 [15:14] <Lord_Ralex> We are not Mojang.
#644 [15:15] <armin> so can help me and rest my pass
#645 [15:15] <armin> oh
#646 [15:15] <Lord_Ralex> Email Mojang, as Absol told you.
#647 [15:15] <armin> there is live chat with mojang ?
#648 [15:15] <Lord_Ralex> No.
#649 [15:16] <armin> oh who can help me
#650 [15:16] <armin> pls\
#651 [15:16] <Lord_Ralex> Email Mojang, as Absol told you.
#652 [15:16] <armin> thank you sir ...
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#657 [15:20] * Espercorn kicked Webchat_54507 from #minecrafthelp (Reason: ebchat_54507 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#658 [15:22] * armin [webchat@86.108.x.93.go.com.jo] has quit. (Quit: webchat.esper.net)
#659 [15:24] * IbR4HiM_G4MiNg [webchat@86.108.x.93.go.com.jo] has joined #minecrafthelp
#660 [15:25] <IbR4HiM_G4MiNg> hello team
#661 [15:25] <IbR4HiM_G4MiNg> can anyone just help me
#662 [15:25] <urielsalis> IbR4HiM_G4MiNg, have you emailed Mojang?
#663 [15:26] * Andrew0 [webchat@cpe-65-189-209-227.neo.res.rr.com] has joined #minecrafthelp
#664 [15:26] <IbR4HiM_G4MiNg> i try to any help me
#665 [15:27] <IbR4HiM_G4MiNg> im request rest email
#666 [15:28] <Andrew0> I used to play Minecraft really often, but stopped a couple of years ago. I'm trying to play again but Mojang is telling me I don't own the game. I can't login under my username at all, but I can login to my Mojang account with my old email.
#667 [15:28] <IbR4HiM_G4MiNg> really i forget my pass
#668 [15:28] <urielsalis> Andrew0, what is your username?
#669 [15:28] <urielsalis> ??> IbR4HiM_G4MiNg account/send-email
#670 [15:28] <Absol> IbR4HiM_G4MiNg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#671 [15:28] <Absol> IbR4HiM_G4MiNg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#672 [15:28] <Andrew0> Mr_Ninjaduck
#673 [15:29] <IbR4HiM_G4MiNg> my user name is :- IbR4HiM_G4MiNg
#674 [15:29] * Test3 [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#675 [15:29] * Lord_Ralex kicked IbR4HiM_G4MiNg from #minecrafthelp (Reason: bR4HiM_G4MiNg :Email Mojang - https://help.mojang.com/customer/portal/emails/new)
#676 [15:29] <urielsalis> Andrew0, I see that your account was migrated. You need to login with your email now
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#679 [15:35] * nicole [webchat@mta-71-69-130-53.nc.rr.com] has joined #minecrafthelp
#680 [15:36] * nicole is now known as Guest54289
#681 [15:37] * Andrew4 [webchat@cpe-65-189-209-227.neo.res.rr.com] has joined #minecrafthelp
#682 [15:38] <Andrew4> now it's telling me that I can only play demo mode
#683 [15:40] * Guest54289 [webchat@mta-71-69-130-53.nc.rr.com] has quit. (Quit: webchat.esper.net)
#684 [15:43] * Mystic [webchat@host-92-5-152-144.as43234.net] has joined #minecrafthelp
#685 [15:44] <Mystic> Hey i can't get on my mc account
#686 [15:44] * Mystic is now known as Guest5171
#687 [15:44] <Guest5171> and i don't have my email account is there anyway to get my account back?
#688 [15:45] * Guest5171 is now known as MysticalShark
#689 [15:50] * Sniper_Icer [webchat@cpe-76-188-250-64.neo.res.rr.com] has joined #minecrafthelp
#690 [15:51] <Sniper_Icer> I am having a issue where my minecraft just says not responding i have done everything help
#691 [15:52] <CapFan67> Sniper_Icer, That's sometimes caused by incompatible software. Let's see what's running:
#692 [15:52] <CapFan67> ??> Sniper_Icer tools/hjt
#693 [15:52] <Absol> Sniper_Icer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#694 [15:52] <Absol> Sniper_Icer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#695 [15:54] <Sniper_Icer> https://paste.ubuntu.com/p/gPm852v68G/
#696 [15:55] <CapFan67> Sniper_Icer, You have malware known to cause the "not responding" issue (PremierOpinion). I'll link the removal instructions:
#697 [15:55] <CapFan67> ??> Sniper_Icer av/adwcleaner
#698 [15:55] <Absol> Sniper_Icer: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#699 [15:55] <Absol> Sniper_Icer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#700 [15:58] * Sniper_Icer [webchat@cpe-76-188-250-64.neo.res.rr.com] has joined #minecrafthelp
#701 [15:58] <Sniper_Icer> ok
#702 [15:59] <Sniper_Icer> done
#703 [15:59] <CapFan67> Sniper_Icer, Now that the cleanup is done, try running Minecraft. NOTE: this first launch can take a few minutes, so be patient.
#704 [16:00] <Sniper_Icer> thankyou
#705 [16:00] <CapFan67> Sniper_Icer, Is it working now?
#706 [16:00] <Sniper_Icer> yes
#707 [16:01] <CapFan67> Sniper_Icer, Very glad to hear it. Enjoy!
#708 [16:01] * Sniper_Icer [webchat@cpe-76-188-250-64.neo.res.rr.com] has quit. (Client Quit)
#709 [16:01] * zero830 [webchat@072-179-033-212.res.spectrum.com] has joined #minecrafthelp
#710 [16:01] <zero830> hello
#711 [16:02] <CapFan67> Hi
#712 [16:02] <zero830> im looking for some help
#713 [16:02] <CapFan67> zero830, What do you need help with?
#714 [16:03] <zero830> I just got Minecraft and it keeps saying error after I installed
#715 [16:03] <CapFan67> zero830, Do you get an error number or description, or just "not responding"?
#716 [16:04] <zero830> Error details: UNKNOWN/-21
#717 [16:04] <zero830> Filename on disk: eceb6b8cdfc7cf30b7b65816788ca6c6d2366cb1
#718 [16:05] <zero830> something likethat
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#720 [16:08] * Mentorion [webchat@modemcable037.171-160-184.mc.videotron.ca] has joined #minecrafthelp
#721 [16:09] <Mentorion> Hi, I just bought Minecraft on my PC to play with my nefew(on PS4). The problem is that I cannot find out how to play on the same game. Is it even possible? (via lan or even realms?)
#722 [16:10] <CapFan67> Mentorion, Did you download the game from minecraft.net, or did you buy from the Windows Store?
#723 [16:10] <Mentorion> minecraft.net
#724 [16:10] * scotthanes [webchat@109.sub-174-213-5.myvzw.com] has joined #minecrafthelp
#725 [16:10] <Mentorion> thanks for you taking time with me CapFan67 :)
#726 [16:11] * scotthanes is now known as scott
#727 [16:11] <CapFan67> Mentorion, A few things: First, you've purchased the Java Edition of the game. It can only cross-platform play with Windows, Linux and MaxOS.
#728 [16:12] <Mentorion> err.... ok... What version must I purchase to play with him?
#729 [16:12] <CapFan67> Mentorion, The Bedrock Edition of the game is for mobile, console and Windows 10. It can cross play with other Bedrock platforms *except* for the PS4. Sony has decided that PS4 can only play with PS4.
#730 [16:12] <scott> hello
#731 [16:12] <Mentorion> ho
#732 [16:12] <CapFan67> Mentorion, Probably not the news you were hoping for. =(
#733 [16:12] <Mentorion> k ty *problem solved* then
#734 [16:12] <CapFan67> scott, Hi
#735 [16:12] <scott> hi
#736 [16:13] <Mentorion> lol yeah in fact I was hoping for a definitive answer good or bad :D Thank you very much
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#739 [16:15] <scott> I need help
#740 [16:15] <CapFan67> scott, What do you need help with?
#741 [16:15] <scott> I can not login to my account
#742 [16:16] <CapFan67> scott, what happens when you try?
#743 [16:16] <scott> It says unknown email or password
#744 [16:17] <CapFan67> scott, Do you get that response from both the client, mojang.com and minecraft.net?
#745 [16:17] <scott> Yes
#746 [16:17] <CapFan67> scott, Have you tried resetting your password?
#747 [16:18] <scott> Yes but never receive the email
#748 [16:18] <CapFan67> scott, and you've checked your junk/spam folders?
#749 [16:18] <scott> yes
#750 [16:18] <CapFan67> scott, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#751 [16:18] <CapFan67> ??> scott account/send-email
#752 [16:18] <Absol> scott: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#753 [16:18] <Absol> scott: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#754 [16:18] <CapFan67> ??> scott account/trans-id
#755 [16:19] <Absol> scott: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#756 [16:19] <scott> I did send an email but without the transaction ID
#757 [16:19] <scott> and it said to try this website
#758 [16:20] <CapFan67> scott, The automated email tells you try this site for Technical issues. We help with client issues, such as crashes.
#759 [16:20] <scott> Oh
#760 [16:21] <scott> So what should I try
#761 [16:21] <CapFan67> scott, If the login error is something *very specific*, it sometimes turns out to be malware, but your error isn't that one.
#762 [16:21] <scott> I read online it had something to do with me signing into optifine too many times
#763 [16:21] <CapFan67> scott, If you're not receiving system emails, your account is likely locked. Only Mojang can sort things out for you.
#764 [16:21] <scott> I think this has happened to me before
#765 [16:22] <scott> And yes I think it is locked
#766 [16:22] <scott> Where can they sort it out for me
#767 [16:22] <CapFan67> scott, So, Optine is a 3rd party. You should **never** give your Mojang username and password to a 3rd party. You can permanently lose your account that way.
#768 [16:22] <CapFan67> scott, I can't stress this enough.
#769 [16:22] <CapFan67> *optifine (typo, sorry)
#770 [16:22] <scott> I understand
#771 [16:23] <CapFan67> scott, We see many people each day locked out after changing their cape.
#772 [16:23] <scott> Yes thats it
#773 [16:23] * Mentorion [webchat@modemcable037.171-160-184.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#774 [16:23] <CapFan67> scott, Anyway, back to the question. Mojang will have to sort it out. You'll need to wait for them to respond.
#775 [16:23] <scott> Respond to my email?
#776 [16:24] <scott> Because the one I have gotten was automatic?
#777 [16:24] <CapFan67> scott, Respond to your support request, which should have been their online form.
#778 [16:24] <CapFan67> scott, The automatic reply is confirmation that you're in queue.
#779 [16:24] <CapFan67> scott, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#780 [16:24] <scott> Ok thanks
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#783 [17:16] * Zach [webchat@173-24-63-250.client.mchsi.com] has joined #minecrafthelp
#784 [17:16] * Zach is now known as Guest58354
#785 [17:18] <Guest58354> I'm trying to set up a server for me and my friends to play on. When i connect with my local ip i am able to connect to the server. But when i try and connect with my public ip I get the error code io.netty.channel.AbstradctChannel$AnnotatedConnectException: Connection refused: no further information:
#786 [17:19] * Ulindil [webchat@173-28-227-227.client.mchsi.com] has joined #minecrafthelp
#787 [17:19] <mattym> Guest58354, Most routers/networks do not handle a connection to itself well.
#788 [17:19] <CapFan67> Guest58354, That's normal. And working.
#789 [17:19] <mattym> Guest58354, Check your external here https://dinnerbone.com/minecraft/tools/status/
#790 [17:19] <CapFan67> Guest58354, This tool ( https://dinnerbone.com/minecraft/tools/status/ ) shows your server online.
#791 [17:20] <Guest58354> how do i know my server address?
#792 [17:20] <mattym> Guest58354, Its your external IP
#793 [17:20] <mattym> Guest58354, You can find it by just googling IP
#794 [17:20] <CapFan67> Guest58354, In somecases, you must google "ipv4"
#795 [17:21] <Ulindil> I purchased Minecraft about 8 years ago. It's been a while since I've played and my friends and I wanted to get back into it. I've asked for a password reset to all emails I could have possibly registered with, but I'm not getting an email back, and it keeps saying Incorrect passweord/username. Any ideas?
#796 [17:21] <Guest58354> ok. so i won't be able to join using the public ip, but my friends will be able to?
#797 [17:21] <CapFan67> Ulindil, Did you check your junk/spam folders?
#798 [17:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#799 [17:21] <Ulindil> I have indeed
#800 [17:22] <CapFan67> Ulindil, In that case, if you're not getting system emails from Mojang, you'll need to contact Mojang Customer Support:
#801 [17:22] <CapFan67> ??> Ulindil account/send-email
#802 [17:22] <Absol> Ulindil: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#803 [17:22] <Absol> Ulindil: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#804 [17:22] <CapFan67> ??> Ulindil account/trans-id
#805 [17:22] <Absol> Ulindil: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#806 [17:22] <Guest58354> thank you guys for the help
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#808 [17:23] * maurigamerZTR2 [webchat@dup-201-105-51-81.prod-dial.com.mx] has joined #minecrafthelp
#809 [17:23] <maurigamerZTR2> ZADY
#810 [17:25] * maurigamerZTR2 [webchat@dup-201-105-51-81.prod-dial.com.mx] has quit. (Client Quit)
#811 [17:36] * BroOzzington [webchat@c-73-65-169-19.hsd1.ut.comcast.net] has joined #minecrafthelp
#812 [17:37] <BroOzzington> I forgot my username so I can't migrate my account any idea on how to get it back?
#813 [17:41] * Lord_of_Life_ [~Lord@79.125.197.174] has joined #minecrafthelp
#814 [17:41] * Lord_of_Life [~Lord@77.29.115.235] has quit. (Ping timeout: 202 seconds)
#815 [17:56] <mattym> BroOzzington, You will need to contact Mojang support in that scenario
#816 [17:56] <mattym> ??> BroOzzington account/send-email
#817 [17:56] <Absol> BroOzzington: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#818 [17:56] <Absol> BroOzzington: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#819 [18:08] * iNozyBird [webchat@99-69-111-90.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#820 [18:11] * SupremeLlamaFTW [webchat@d142-179-244-154.abhsia.telus.net] has joined #minecrafthelp
#821 [18:11] <SupremeLlamaFTW> hi
#822 [18:11] <SupremeLlamaFTW> my minecraft isnt loading up it says it has a problem with the graphics card or something
#823 [18:12] <SupremeLlamaFTW> heres what my pc graphics card and things info https://paste.ubuntu.com/p/RdN5gZZ2Gz/
#824 [18:12] <SupremeLlamaFTW> may someone help me?
#825 [18:14] * BroOzzington [webchat@c-73-65-169-19.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#826 [18:15] <SupremeLlamaFTW> this is the minecraft crash report
#827 [18:15] <SupremeLlamaFTW> https://paste.ubuntu.com/p/MRXJBJybhx/
#828 [18:20] <CapFan67> SupremeLlamaFTW, The good news is, your graphics issue is probably very easy to solve with a driver update.
#829 [18:20] <CapFan67> CapFan67, Unfortunately, I'm just heading out. Since no one responded, I wanted to suggest some patience. As soon as someone glances at chat and looks up your driver, you're likely good to go.
#830 [18:21] <CapFan67> er, direct that to SupremeLlamaFTW. Such is the peril of being in a hurry.
#831 [18:21] <MysticalShark> is there anyway i could get my account back i don't have my email or the Transaction ID
#832 [18:21] <CapFan67> MysticalShark, Only Mojang can tell you. You'll need to contact them.
#833 [18:21] <CapFan67> ??> MysticalShark account/send-email
#834 [18:21] <Absol> MysticalShark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#835 [18:21] <Absol> MysticalShark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#836 [18:21] <CapFan67> Off I go. Best of luck, folks.
#837 [18:22] <SupremeLlamaFTW> my graphics card is up to date
#838 [18:22] <SupremeLlamaFTW> i tried that
#839 [18:22] <MysticalShark> i don't have my Transaction ID though absol .-.
#840 [18:23] <SupremeLlamaFTW> @capfan67 my graphics card is up to date
#841 [18:30] <mattym> ??> SupremeLlamaFTW win/dxdiag
#842 [18:30] <Absol> SupremeLlamaFTW: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#843 [18:31] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has joined #minecrafthelp
#844 [18:33] <ArcticJames> My .minecraft -----> assets ------> indexes, objects. My skins folder is missing and I tried uninstalling Minecraft please help
#845 [18:34] * kevin-cuperus [webchat@84.241.195.231] has joined #minecrafthelp
#846 [18:34] <mattym> ArcticJames, That folder only shows up once you have joined a server where other uses have skins.
#847 [18:36] <kevin-cuperus> If I open up the launcher and start the 1.13 game, it freezes. If I start 1.12 then it is working.
#848 [18:36] <mattym> kevin-cuperus, With it set to version 1.13.2, do the following
#849 [18:37] <mattym> ??> kevin-cuperus launcher/log
#850 [18:37] <Absol> kevin-cuperus: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#851 [18:37] * ajymx5 [webchat@159-118-107-249.cpe.cableone.net] has joined #minecrafthelp
#852 [18:37] * MysticalShark [webchat@host-92-5-152-144.as43234.net] has quit. (Quit: webchat.esper.net)
#853 [18:37] <kevin-cuperus> Okay wait mattym
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#855 [18:39] <kevin-cuperus> mattymit shows me this: https://pastebin.com/WyG5ud1T
#856 [18:39] <kevin-cuperus> The the games freezes
#857 [18:39] <mattym> ??> kevin-cuperus tools/hjt
#858 [18:40] <Absol> kevin-cuperus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#859 [18:40] <Absol> kevin-cuperus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#860 [18:40] <kevin-cuperus> Sure mattym
#861 [18:41] <kevin-cuperus> Does minecraft needs to be running?
#862 [18:41] * B3ard3d0n3 [webchat@CPE1cabc0a329c3-CM1cabc0a329c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#863 [18:41] <mattym> kevin-cuperus, No
#864 [18:43] <B3ard3d0n3> i need help https://paste.ubuntu.com/p/fHYQWWHWsp/
#865 [18:43] <mattym> ??> B3ard3d0n3 win/dxdiag
#866 [18:43] <Absol> B3ard3d0n3: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#867 [18:43] <kevin-cuperus> mattym https://paste.ubuntu.com/p/Pg8zzQ8X4T/
#868 [18:44] <mattym> kevin-cuperus, Ok, seems like some malware is the cause.
#869 [18:44] * Burak0 [webchat@host-212-252-141-126.reverse.superonline.net] has joined #minecrafthelp
#870 [18:44] <mattym> ??> kevin-cuperus av/adwcleaner
#871 [18:44] <Absol> kevin-cuperus: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#872 [18:44] <Absol> kevin-cuperus: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#873 [18:44] <kevin-cuperus> I do? Wich one?
#874 [18:44] <kevin-cuperus> I do? Wich one?
#875 [18:44] * Burak0 [webchat@host-212-252-141-126.reverse.superonline.net] has left #minecrafthelp
#876 [18:44] <mattym> kevin-cuperus, ADWCleaner will remove it, follow the instructions Absol gave.
#877 [18:44] <kevin-cuperus> Sure
#878 [18:46] <B3ard3d0n3> https://paste.ubuntu.com/p/zTTDSCBq9Q/
#879 [18:47] <mattym> B3ard3d0n3, Your hardware is too old, and does not meet the minimum requirements for the game.
#880 [18:47] <kevin-cuperus> Okay brb gotta restart
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#882 [18:48] * iNozyBird [webchat@99-69-111-90.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#883 [18:49] <B3ard3d0n3> could i upgrade my hardware ?
#884 [18:49] <iNozyBird> I know the email to my minecraft account but I have forgot the password, when I put in the email so it sends me a "reset password" I don't get any email, am I doing something wrong?
#885 [18:49] <mattym> B3ard3d0n3, To fix the issue with yours, would require everything to be upgraded.
#886 [18:49] <iNozyBird> why?
#887 [18:50] <mattym> iNozyBird, Have you checked any spam/junk folders in your email?
#888 [18:50] <iNozyBird> yes i have
#889 [18:50] <mattym> iNozyBird, Then you will need to contact Mojang for support with that.
#890 [18:50] <mattym> ??> iNozyBird account/send-email
#891 [18:50] <Absol> iNozyBird: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#892 [18:50] <Absol> iNozyBird: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#893 [18:51] * kevin-cuperus [webchat@84.241.195.231] has joined #minecrafthelp
#894 [18:51] <iNozyBird> Ok thank youy
#895 [18:51] <kevin-cuperus> Hello, I'm back,
#896 [18:51] * iNozyBird [webchat@99-69-111-90.lightspeed.tulsok.sbcglobal.net] has quit. (Client Quit)
#897 [18:51] <mattym> kevin-cuperus, Try to start the game again.
#898 [18:52] <kevin-cuperus> Works! Wow, thanks!
#899 [18:52] <kevin-cuperus> I was struggling alot with this issue
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#901 [18:59] * HHL2009 [webchat@ip98-185-212-85.sb.sd.cox.net] has joined #minecrafthelp
#902 [19:02] <HHL2009> having repetitive crashes due to graphics card issues on windows 10
#903 [19:02] <mattym> ??> HHL2009 win/dxdiag
#904 [19:02] <Absol> HHL2009: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#905 [19:06] * Koby [webchat@pool-173-72-166-112.clppva.fios.verizon.net] has joined #minecrafthelp
#906 [19:06] <HHL2009> https://paste.ubuntu.com/p/mzYjJMgBkB/
#907 [19:07] <mattym> HHL2009, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#908 [19:07] <HHL2009> ok, ty
#909 [19:07] <Koby> Hey so I cant get the email to reset my password because I never verified my email it seems. I found the original email and the link doesnt work anymore. Any advice?
#910 [19:07] * HHL2009 [webchat@ip98-185-212-85.sb.sd.cox.net] has quit. (Quit: webchat.esper.net)
#911 [19:08] <mattym> ??> Koby account/send-email
#912 [19:08] <Absol> Koby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#913 [19:08] <Absol> Koby: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#914 [19:08] <Koby> How do I locate my Transaction ID ?
#915 [19:08] <mattym> ??> Koby account/trans-id
#916 [19:08] <Absol> Koby: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#917 [19:09] <Koby> thank you I will work on this
#918 [19:11] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has joined #minecrafthelp
#919 [19:13] <ArcticJames> How do you fix Windows 8 compatibility not working for Minecraft 1.3.2?
#920 [19:13] <mattym> ArcticJames, Do you mean compatibility mode?
#921 [19:14] <ArcticJames> Yeah when you go into properties
#922 [19:14] <mattym> ArcticJames, Dont use that.
#923 [19:14] <ArcticJames> ok but what do I use
#924 [19:14] <mattym> ArcticJames, Don't use any compatibility settings, there is no need.
#925 [19:15] <ArcticJames> ok lemme try
#926 [19:16] <ArcticJames> It's still loading
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#928 [19:22] * rickelmy [webchat@198.58.11.99] has joined #minecrafthelp
#929 [19:34] * thelounge93 [webchat@201-50-44-178.user.veloxzone.com.br] has joined #minecrafthelp
#930 [19:34] * Espercorn kicked thelounge93 from #minecrafthelp (Reason: helounge93 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#931 [19:37] * XanaxDispenser [webchat@201-50-44-178.user.veloxzone.com.br] has joined #minecrafthelp
#932 [19:37] <XanaxDispenser> Hello
#933 [19:37] <XanaxDispenser> Can i get help?
#934 [19:38] <mattym> XanaxDispenser, Explain what you need help with.
#935 [19:38] <XanaxDispenser> I have a problem that my minecraft not downloads the version 1.13.2
#936 [19:38] <mattym> XanaxDispenser, What is the exact message you get when trying?
#937 [19:38] <XanaxDispenser> I dont remember. im trying again.
#938 [19:44] * pikminfan1 [webchat@pool-173-66-5-48.washdc.fios.verizon.net] has joined #minecrafthelp
#939 [19:46] <pikminfan1> Hello, I haven't signed in for awhile and I tried to sign in using my old minecraft.net account and found it was migrated, I checked my email and apparently a few weeks ago it was with out my consent, and when I tried to reset my password I didn't get the email after 15 mins
#940 [19:47] <mattym> pikminfan1, You will need to contact Mojang in that case.
#941 [19:48] <mattym> ??> pikminfan1 account/send-email
#942 [19:48] <Absol> pikminfan1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#943 [19:48] <Absol> pikminfan1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#944 [19:48] <pikminfan1> ok thank you
#945 [19:52] * XanaxDispenser [webchat@201-50-44-178.user.veloxzone.com.br] has joined #minecrafthelp
#946 [19:53] <XanaxDispenser> Hello, i have a problem with downloading 1.13.2
#947 [19:53] <mattym> XanaxDispenser, Still need the error message?
#948 [19:53] <XanaxDispenser> Yes i have it
#949 [19:54] <XanaxDispenser> https://paste.ubuntu.com/p/35KKxG6khQ/
#950 [19:54] <mattym> ??> XanaxDispenser error/download
#951 [19:54] <Absol> XanaxDispenser: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#952 [19:55] <XanaxDispenser> i dot have anytihg
#953 [19:56] <XanaxDispenser> nothing*
#954 [19:56] <mattym> ??> XanaxDispenser tools/hjt
#955 [19:56] <Absol> XanaxDispenser: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#956 [19:56] <Absol> XanaxDispenser: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#957 [19:57] <XanaxDispenser> K. A moment.
#958 [19:57] * BlackStarLevi [webchat@c94bab46.virtua.com.br] has joined #minecrafthelp
#959 [19:57] <BlackStarLevi> Hey
#960 [19:58] <BlackStarLevi> i'm trying to buy the game
#961 [19:58] <BlackStarLevi> butt
#962 [19:58] <BlackStarLevi> but*
#963 [19:58] <BlackStarLevi> an error comes out
#964 [19:58] <mattym> BlackStarLevi, What does it say?
#965 [19:58] <BlackStarLevi> saying that my credit card is wrong
#966 [19:58] <BlackStarLevi> but is nothing wrong
#967 [19:58] <XanaxDispenser> Absol https://paste.ubuntu.com/p/J9TH8MByhG/
#968 [19:58] <XanaxDispenser> scammer .-.
#969 [19:58] <mattym> BlackStarLevi, Is it a credit card, debit card, or some other?
#970 [19:58] <BlackStarLevi> that the formulary is wrong
#971 [19:59] <BlackStarLevi> credit card
#972 [19:59] <BlackStarLevi> i'm from brazil, i have the money, an it is international
#973 [19:59] <mattym> BlackStarLevi, Call the card provider, and tell them you need to make an International Transaction.
#974 [19:59] <BlackStarLevi> ok
#975 [19:59] <BlackStarLevi> i'll try
#976 [19:59] <mattym> ??> XanaxDispenser info/mcleaks
#977 [19:59] <Absol> XanaxDispenser: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#978 [20:00] <Absol> XanaxDispenser: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#979 [20:00] <mattym> ??> XanaxDispenser win/hosts/edit
#980 [20:00] <Absol> XanaxDispenser: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#981 [20:00] <Absol> XanaxDispenser: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#982 [20:00] <XanaxDispenser> WAIT XD
#983 [20:02] <XanaxDispenser> I dleted the file of %SystemRoot%\System32\drivers\etc\hosts
#984 [20:02] <XanaxDispenser> now?
#985 [20:03] <mattym> XanaxDispenser, You could try following the actual instructions.
#986 [20:03] <XanaxDispenser> ?
#987 [20:04] <XanaxDispenser> what instructins
#988 [20:04] <XanaxDispenser> tions*
#989 [20:05] <mattym> XanaxDispenser, Everything Absol wrote.
#990 [20:05] <XanaxDispenser> ok
#991 [20:06] * BlackStarLevi [webchat@c94bab46.virtua.com.br] has quit. (Quit: webchat.esper.net)
#992 [20:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#993 [20:14] <XanaxDispenser> THnaks
#994 [20:14] <XanaxDispenser> it worked
#995 [20:14] <XanaxDispenser> Thanks*
#996 [20:14] <XanaxDispenser> Thanks*
#997 [20:14] * XanaxDispenser [webchat@201-50-44-178.user.veloxzone.com.br] has left #minecrafthelp
#998 [20:36] * DeCk_26 [webchat@201.197.36.108] has joined #minecrafthelp
#999 [20:36] <DeCk_26> hi
#1000 [20:47] * rc123 [webchat@199.111.212.110] has joined #minecrafthelp
#1001 [20:48] <rc123> Hello! I forgot the email I used to log in to my account
#1002 [20:51] * Crabst [webchat@199.241.125.87] has joined #minecrafthelp
#1003 [20:53] * urfriend [webchat@65-128-98-172.mpls.qwest.net] has joined #minecrafthelp
#1004 [20:53] <urfriend> hello
#1005 [20:54] <urfriend> so can someone help me with my problems
#1006 [20:54] <Crabst> Hey I can't access my minecraft.net account. I get "An error prevented your request from being processed. Please try again." I'm trying to re-download the game because my launcher wasn't loging in.
#1007 [20:54] <urfriend> i might be able to help you
#1008 [20:54] <urfriend> maybe not. nvm. sorry.
#1009 [20:55] <urfriend> Can someone help me with my problem? It could be relatable.
#1010 [21:00] * Culpableh [webchat@190-211-137-39.reverse.cablecolor.hn] has joined #minecrafthelp
#1011 [21:00] <Culpableh> hi
#1012 [21:01] <urfriend> hello
#1013 [21:01] <Culpableh> someone can help me?
#1014 [21:01] <urfriend> what do you need help with\
#1015 [21:02] <Culpableh> I can not login with my account and I already tried to change the password and they sent me an email but I did not get any mail
#1016 [21:03] <urfriend> You could try asking for the email again. What email do you use?
#1017 [21:03] <Culpableh> the email of my acc
#1018 [21:03] <urfriend> I know but, like, gmail?
#1019 [21:03] <Culpableh> yes
#1020 [21:04] <urfriend> Try requesting again, or just straight up waiting it, because it happens to me too.
#1021 [21:05] <Culpableh> I already wait like 2 hours I think
#1022 [21:05] <Culpableh> or more
#1023 [21:05] <urfriend> You sent it to mojang?
#1024 [21:06] <Culpableh> yes a send a mail to mojang
#1025 [21:06] <urfriend> I also sent an email to mojang, but, during the,"holiday season," they are not working, so you might get an automautic message from Mojang.
#1026 [21:07] * rc123 [webchat@199.111.212.110] has quit. (Quit: webchat.esper.net)
#1027 [21:07] <Culpableh> yes i get that message
#1028 [21:07] <urfriend> You might just have to wait.
#1029 [21:07] <urfriend> I also have a problem.
#1030 [21:08] <Culpableh> o okay i will wait but i dont want to lose my acc D:
#1031 [21:08] <urfriend> You won't lose it, trust me.
#1032 [21:08] <urfriend> You might just have to wait a while.
#1033 [21:08] <Culpableh> I hope so D:
#1034 [21:08] <urfriend> Are you registered to Mojang?
#1035 [21:09] <Culpableh> yes
#1036 [21:09] <urfriend> If so, your lucky. You won't lose it.
#1037 [21:09] <Culpableh> I hope not to lose it
#1038 [21:10] <urfriend> Plus, even if you do loose it, you can send files to your new minecraft, (if) and get your worlds back there.
#1039 [21:10] <urfriend> Singleplayer?
#1040 [21:10] * luke [webchat@h152.177.132.40.static.ip.windstream.net] has joined #minecrafthelp
#1041 [21:10] <luke> hello
#1042 [21:10] <urfriend> hello
#1043 [21:10] <Culpableh> in online servers
#1044 [21:10] <luke> so I have not minecrafted in a while
#1045 [21:10] <luke> and I was trying to log in and I can't remember the password
#1046 [21:11] <urfriend> Oh. Are you a staff?
#1047 [21:11] <urfriend> Luke, you may just have to go through your passwords, or go into your files and find it.
#1048 [21:11] <Culpableh> no, I say that I only play on servers not on worlds survivals
#1049 [21:12] <urfriend> Oh.
#1050 [21:12] <Culpableh> and I have paid ranges on those servers and I do not want to lose those ranges that cost me a lot of money DD:
#1051 [21:12] <urfriend> Most likely you will not lose it.
#1052 [21:13] <urfriend> So, my problem is kinda tough.
#1053 [21:13] <urfriend> I have a singleplayer world, with massive builds, and I switched a version, and my world is corrupted.
#1054 [21:14] <Culpableh> hopefully not D:
#1055 [21:14] <urfriend> So now my builds are gone, and my backup says it cannot restore the world.
#1056 [21:14] <urfriend> Anyone know what to do?
#1057 [21:15] <Culpableh> unfortunately I can not help you much because I do not know much about worlds and things like that :/
#1058 [21:15] <urfriend> Oh.
#1059 [21:16] <Culpableh> srry, u help me thanks for that i have to go
#1060 [21:16] <Culpableh> bye bye
#1061 [21:16] <urfriend> Its ok
#1062 [21:16] <urfriend> bye bye
#1063 [21:17] <urfriend> Can someone help me
#1064 [21:18] <urfriend> Anyone can help?
#1065 [21:20] <urfriend> Goodbye
#1066 [21:20] * urfriend [webchat@65-128-98-172.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#1067 [23:11] * BananaGuy227 [webchat@cpe-76-182-230-253.tx.res.rr.com] has joined #minecrafthelp
#1068 [23:12] <BananaGuy227> The game crashed whilst initializing game
#1069 [23:12] <BananaGuy227> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL pls help
#1070 [23:13] <mattym> ??> BananaGuy227 win/dxdiag
#1071 [23:13] <Absol> BananaGuy227: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1072 [23:13] <BananaGuy227> ok thx
#1073 [23:16] <BananaGuy227> ok so minecraft wont open gl it says
#1074 [23:16] <BananaGuy227> https://paste.ubuntu.com/p/nJJmrvW4mV/
#1075 [23:17] <mattym> BananaGuy227, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1076 [23:18] <BananaGuy227> ok, how do i purchase new graphics hardware?
#1077 [23:18] <mattym> BananaGuy227, On a laptop, you cant.
#1078 [23:19] <BananaGuy227> oh, ok
#1079 [23:19] <BananaGuy227> do you know how to reinstall the old windows i had?
#1080 [23:19] <mattym> BananaGuy227, You will need to google that.
#1081 [23:20] <BananaGuy227> ok, well thank you and have a good day!
#1082 [23:20] * BananaGuy227 [webchat@cpe-76-182-230-253.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1083 [23:26] * Creeperbait [webchat@nw-esr1-72-49-103-147.fuse.net] has joined #minecrafthelp
#1084 [23:27] <Creeperbait> can anyone help me with this? Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1085 [23:27] <mattym> ??> Creeperbait win/dxdiag
#1086 [23:27] <Absol> Creeperbait: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1087 [23:28] <Creeperbait> cool thank you
#1088 [23:43] * Creeperbait7 [webchat@nw-esr1-72-49-103-147.fuse.net] has joined #minecrafthelp
#1089 [23:44] <Creeperbait7> ok now I got this https://paste.ubuntu.com/p/yDsHfhrST7/
#1090 [23:49] * Creeperbait7 [webchat@nw-esr1-72-49-103-147.fuse.net] has quit. (Quit: webchat.esper.net)