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#24 [01:01] <qwertyF> I am getting the io.netty.channel.abstractchannel$annotatedconnectexception when joining a server, how can I fix this?
#25 [01:01] * xandaros [~xandaros@185.35.77.23] has joined #minecrafthelp
#26 [01:02] <qwertyF> Is anyone online?
#27 [01:05] * lacika2021 [webchat@ppp-47-86-219-91.jacsa.net] has joined #minecrafthelp
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#29 [01:34] * anastasia [webchat@cpe-101-188-41-22.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#30 [01:35] <anastasia> hello,
#31 [01:35] <anastasia> recently i have wanted to re-visit my mojang account after many years and found that i cannot remember the answers to the security questions i had set. I clicked the link to reset my questions but have not received an email after many attempts.
#32 [01:36] <anastasia> I looked into this further and i cannot say whether my account is verified or not as i do not remember. Even if i would like to verify it i cannot because i must pass through the security questions first.
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#34 [04:01] * xXsurenXx [webchat@152.115.47.221] has joined #minecrafthelp
#35 [04:03] <xXsurenXx> Hi! I have an old account to Minecraft which I can't remember the email i used, but I know my username and password. How do I transfer it to the modern Mojang accounts? Can I get my mail shown somewhere? Thanks in advance!
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#37 [04:05] * xXsurenXx [webchat@152.115.47.221] has joined #minecrafthelp
#38 [04:05] <xXsurenXx> Hi! I have an old account to Minecraft which I can't remember the email i used, but I know my username and password. How do I transfer it to the modern Mojang accounts? Can I get my mail shown somewhere? Thanks in advance!
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#41 [04:11] * Stranger156 [webchat@176.109.112.7] has joined #minecrafthelp
#42 [04:11] <xXsurenXx> any operators here?
#43 [04:12] * Asyraafmz [webchat@58x80x14x40.ap58.ftth.ucom.ne.jp] has joined #minecrafthelp
#44 [04:15] <Asyraafmz> I have a problem 2 days ago that when I launch MC I have the Java (TM) Platform SE binary not responding error. Reinstalled multiple times but I still get the same problem. Only way I can launch and play is by downloading the old version of the MC launcher.
#45 [04:15] * xXsurenXx [webchat@152.115.47.221] has quit. (Client Quit)
#46 [04:17] <Stranger156> Hello! 01.01.2019 and today i got problems with my Minecraft account and launcher. And there only one message "failed to login the authentication servers are currently down for maintenance". I can log in to my Mojang account and when i tried to click on my profile name ive been redirected to my profile on Minecraft.net and there is the same "failed
#47 [04:17] <Stranger156> to login the authentication servers are currently down for maintenance". Maybe its beacuse i changed my nickname? I cant coonnect servers either and cant change skins in launcher. Any solution? Please?
#48 [04:25] * erchache2000 [webchat@erchache.us.es] has joined #minecrafthelp
#49 [04:25] <erchache2000> hi
#50 [04:27] <erchache2000> I'm trying to install minecraft on my pinebook, pine64 notebook aarch64, from java version
#51 [04:27] <erchache2000> Could I use stable version? lastest dev version? or specific one?
#52 [04:27] <erchache2000> My os is manjaro arm archlinux for pinebook
#53 [04:32] <Andrio> erchache2000, Minecraft 1.13.2?
#54 [04:33] <erchache2000> not run and I see on website 1.13.2 needs 4 gb ram and pinebook has only 2 ;(
#55 [04:33] <erchache2000> Could I install a previous version?
#56 [04:33] <erchache2000> Andrio
#57 [04:36] * erchache2000 [webchat@erchache.us.es] has quit. (Quit: webchat.esper.net)
#58 [04:39] * anon [webchat@S01069050caa014e3.mj.shawcable.net] has joined #minecrafthelp
#59 [04:41] <anon> A little while after the first account migrations I lost access to the email I bought my original minecraft account with. Everytime I tried to contact customer support asking for helping trying to recover the account they would tell me I would need my digital receipt that's in the email that I cant access. I have no clue what I can do to get my acc
#60 [04:41] <anon> ount back
#61 [05:01] * Asyraafmz [webchat@58x80x14x40.ap58.ftth.ucom.ne.jp] has quit. (Quit: webchat.esper.net)
#62 [05:22] * Nyeheheh [webchat@139.98.2.55] has joined #minecrafthelp
#63 [05:23] <Nyeheheh> I'm having trouble resetting my account password as I'm not receiving any mail when requesting a reset. This wasn't a problem two weeks ago and I've read on the Mojang website about system emails but I'm not sure what could be causing this.
#64 [05:25] <Nyeheheh> My Email is verified, I've checked junk/spam folders, I don't remember marking Mojang as spam, I have not opened any previously closed emails, I checked for typos multiple times and nobody has migrated my account to another email.
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#68 [05:43] * ChristmasAsian [webchat@host-137-163-18-136.edu.hel.fi] has joined #minecrafthelp
#69 [05:43] <ChristmasAsian> Hi
#70 [05:43] <ChristmasAsian> I'm struggling about my account
#71 [05:43] <ChristmasAsian> could you help me?
#72 [05:44] <ChristmasAsian> So I had a mojang account but the email that I was using for the mojang account got deleted so I can't log in to my account any more.
#73 [05:45] <ChristmasAsian> Hek
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#77 [05:49] * Tomasmuska25 [webchat@77.48.27.53] has joined #minecrafthelp
#78 [05:49] <Tomasmuska25> Hi
#79 [05:51] * Tomasmuska25 [webchat@77.48.27.53] has quit. (Client Quit)
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#82 [05:55] <abram> hi guys! can you pls help me with the issue: I have a new laptop and MC is not workign properly - after some 15-20 minutes of play it crashes and following message appears: A fatal error has been detected by the Java Runtime Environment here is a pastebin https://pastebin.com/JGWwuqbP
#83 [05:56] <abram> any idea what can it be?
#84 [06:08] <Andrio> ??> abram win/DXDiag
#85 [06:08] <Absol> abram: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#86 [06:09] * tyteen4a03 [~tyteen4a0@178.62.54.196] has joined #minecrafthelp
#87 [06:11] <abram> https://paste.ubuntu.com/p/gvmHdqcxSs/
#88 [06:25] <Andrio> abram, try updating the video driver by installing this one: https://download.lenovo.com/pccbbs/mobiles/nz0d507w.exe
#89 [06:37] * iYoussef [webchat@45.245.231.148] has joined #minecrafthelp
#90 [06:37] <iYoussef> hi
#91 [06:37] <iYoussef> I cant login to my account
#92 [06:40] <iYoussef> because i have logged to the third party website
#93 [06:40] <iYoussef> wich is optifine
#94 [06:40] <iYoussef> when im trying to reset my password i dont recive any mails on my email
#95 [06:43] <Andrio> well, don't give OptiFine your password.
#96 [06:44] <Andrio> ??> iYoussef account/send-email
#97 [06:44] <Absol> iYoussef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#98 [06:44] <Absol> iYoussef: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#99 [06:50] * iYoussef [webchat@45.245.231.148] has joined #minecrafthelp
#100 [06:50] <iYoussef> hi
#101 [06:50] <iYoussef> i cant log in to my minecraft account
#102 [06:50] <Andrio> ??> iYoussef account/send-email
#103 [06:50] <Absol> iYoussef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#104 [06:50] <Absol> iYoussef: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#105 [06:51] <iYoussef> i dont know my Transaction ID and/or gift code
#106 [06:52] <iYoussef> what should i do
#107 [06:52] <iYoussef> someone did give me this account as a gift
#108 [06:52] <iYoussef> and i cant contact him right know
#109 [06:52] <iYoussef> you can check my ip
#110 [06:53] <iYoussef> no one logged in this from 2017 only me
#111 [06:53] <iYoussef> i really missed my account
#112 [06:53] <iYoussef> i did bought ranks on hypixel and mineplex :(
#113 [06:54] <Andrio> iYoussef, if you can get in touch with him soon, he may have the gift code.
#114 [06:56] * Youssef [webchat@45.245.231.148] has joined #minecrafthelp
#115 [06:57] <Youssef> Hello
#116 [06:57] <Youssef> i CANT login to my minecraft account
#117 [06:58] <Youssef> please help
#118 [06:59] <Youssef> My Account Is = youssefanwar86@gmail.com
#119 [06:59] <Youssef> Account nickname is = iYoussef
#120 [07:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#121 [07:05] <Andrio> ??> iYoussef account/send-email
#122 [07:05] <Absol> iYoussef: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#123 [07:05] <Absol> iYoussef: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#125 [07:06] * Youssef [webchat@45.245.231.148] has quit. (Quit: webchat.esper.net)
#126 [07:06] <Andrio> iYoussef, if you can get in touch with whomever gave you the game soon, he may have the gift code.
#127 [07:08] * Youssef [webchat@105.38.151.48] has joined #minecrafthelp
#128 [07:08] <Youssef> sorry my internet is bad
#129 [07:09] <Youssef> i CANT login to my minecraft account
#130 [07:09] <Youssef> My Account Is = youssefanwar86@gmail.com
#131 [07:09] <Youssef> Account nickname is = iYoussef
#132 [07:09] <Andrio> Youssef, if you can get in touch with whomever gave you the game soon, he may have the gift code.
#133 [07:10] <Youssef> sadly i cant
#134 [07:10] <Youssef> i promse that i missed my minecraft account
#135 [07:10] <Andrio> mm
#136 [07:10] <Youssef> you can check my ip and hypixel
#137 [07:12] <Youssef> its about 2 years
#138 [07:17] * Youssef [webchat@105.38.151.48] has joined #minecrafthelp
#139 [07:18] <Andrio> It'd help if you don't give random people your password
#140 [07:18] <Andrio> And if you were to use a better password
#141 [07:20] <Andrio> hm
#142 [07:24] * Keksmonster [webchat@dslb-002-204-065-000.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#143 [07:26] <Keksmonster> Hi I have a problem with either logging in or migrating. When I try to log in to my Mojang account it says invalid pw or email. When I reset my pw it tells me it reset my old acc pw and that I should migrate but when I try to migrate it tells me that I already migrated (which I did). So I'm kinda stuck in a loop. Anyone got an idea how to help?
#144 [07:33] <Andrio> Keksmonster, how do you know it was your old account?
#145 [07:37] <Keksmonster> "Great! Your old Minecraft account password has been reset. Continue to account migration"
#146 [07:37] <Keksmonster> That's the message it gives me
#147 [07:39] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#148 [07:45] <Andrio> Keksmonster, where did you reset your password?
#149 [07:45] <Keksmonster> https://account.mojang.com/login
#150 [07:46] <Keksmonster> There I got Invalid E-Mail or PW
#151 [07:46] <Keksmonster> Error! Unknown e-mail address or password.
#152 [07:46] <Keksmonster> Exact message
#153 [07:47] <Andrio> Keksmonster, what's your profile name?
#154 [07:48] <Keksmonster> Tbh I'm not 100% sure since my acc is pretty old but I think it's Keksmonster. At least it didn't tell me it was wrong when I had to enter it in the migration process
#155 [07:49] <Keksmonster> I can find it out real quick if that would help
#156 [07:49] <Andrio> ok
#157 [07:50] <Keksmonster> It tells me to contact support to get it. I already wrote support about this issue so it might take a moment.
#158 [07:51] <Keksmonster> When I try to migrate it tells me
#159 [07:51] <Keksmonster> Error! Your Minecraft account has already been migrated to a Mojang account.Go to the log in page and use your e-mail address to login.
#160 [07:51] <Keksmonster> So the Username shouldn't be the issue I think
#161 [07:52] <Andrio> ??> Keksmonster login/throttle
#162 [07:52] <Absol> Keksmonster: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#163 [07:52] <Absol> Keksmonster: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#164 [07:53] <Keksmonster> Okay I will try that though I tried this a few ago already and I don't think I logged in that often this time.
#165 [07:54] <Keksmonster> *weeks
#166 [07:54] <Andrio> hm
#167 [07:58] * FexSqd [webchat@85-192-188-163.dsl.esoo.ru] has joined #minecrafthelp
#168 [07:59] <FexSqd> привет
#169 [07:59] <FexSqd> можете помоч?
#170 [07:59] <FexSqd> Help me
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#172 [08:06] * FexSqd [webchat@85-192-188-163.dsl.esoo.ru] has quit. (Quit: webchat.esper.net)
#173 [08:34] * Skailr [webchat@212-112-126-167.aknet.kg] has joined #minecrafthelp
#174 [08:35] * Skailr [webchat@212-112-126-167.aknet.kg] has quit. (Client Quit)
#175 [08:41] * John2 [webchat@ti0177a400-2125.bb.online.no] has joined #minecrafthelp
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#177 [08:54] * jeff [webchat@234.175.159.143.dyn.plus.net] has joined #minecrafthelp
#178 [08:54] <jeff> i have optifine 1.89
#179 [08:54] <jeff> i try but it says cant extract files
#180 [08:55] * rebelczs [webchat@cust-178.17.5.130.uvt.cz] has joined #minecrafthelp
#181 [08:55] <rebelczs> java.lang.nullpointerexception erorr
#182 [08:55] <jeff> lke even for regulkar mc
#183 [08:55] <rebelczs> s
#184 [08:55] <jeff> ?
#185 [08:56] <rebelczs> java error
#186 [08:56] <jeff> im not sure
#187 [08:56] <jeff> it working now
#188 [08:56] * rebelczs [webchat@cust-178.17.5.130.uvt.cz] has quit. (Client Quit)
#189 [08:56] <jeff> but for optifine it isnt
#190 [08:56] * jeff [webchat@234.175.159.143.dyn.plus.net] has quit. (Client Quit)
#191 [09:04] * game150 [webchat@78.172.93.205.dynamic.ttnet.com.tr] has joined #minecrafthelp
#192 [09:05] <game150> 23 euro oyun aldım. gelmedi
#193 [09:05] <game150> I got a 23 euro game. did not come
#194 [09:07] <game150> hello
#195 [09:13] * Keksmonster [webchat@dslb-002-204-065-000.002.204.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#196 [09:19] * TheFinisher12 [webchat@047-134-075-036.res.spectrum.com] has joined #minecrafthelp
#197 [09:19] <TheFinisher12> I am trying to login to an instance that is minecraft 1.8.9 but it says it can't save 1.8.9
#198 [09:22] <CapFan67> TheFinisher12, We support current version unmodded Java Edition client issues. Do you have the same issue with 1.13.2?
#199 [09:23] * TheFinisher12 [webchat@047-134-075-036.res.spectrum.com] has quit. (Client Quit)
#200 [09:46] * HeyHo2roar [webchat@node-0017.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#201 [09:48] <HeyHo2roar> Hello? I've got a problem logging in to minecraft.net. It says
#202 [09:48] <HeyHo2roar> "An error prevented your request from being processed"
#203 [09:52] * kuria314 [webchat@219-122-250-239f1.hyg1.eonet.ne.jp] has joined #minecrafthelp
#204 [09:52] <kuria314> HI
#205 [09:54] <kuria314> I can not login Mojang HP and also Minecraft java edition.　I try change password,change blowsesr,chaqngePC but still can not login.Mojang support send me to here.
#206 [10:02] <CapFan67> HeyHo2roar, That's sometimes caused by specific malware. Let's see what's running on your system:
#207 [10:03] <CapFan67> ??> HeyHo2roar tools/hjt
#208 [10:03] <Absol> HeyHo2roar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [10:03] <Absol> HeyHo2roar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [10:03] <CapFan67> kuria314, What's the exact phrase when you try to login with the launcher?
#211 [10:09] <kuria314> Launcher said Invalid user name or password.
#212 [10:09] <CapFan67> kuria314, Ok. You say you've tried resetting your password. Did the reset not work, or did you not receive the system email in response?
#213 [10:10] <kuria314> I did reset password
#214 [10:10] <HeyHo2roar> @Absol https://paste.ubuntu.com/p/dyZ7jfMWPV/
#215 [10:11] <CapFan67> HeyHo2roar, Did you run hjt as administrator?
#216 [10:11] <HeyHo2roar> yes
#217 [10:11] <kuria314> Mojang website said "Error! Unknown e-mail address or password."
#218 [10:11] <CapFan67> HeyHo2roar, The software that normally causes that phrase doesn't appear to be there. I also notice that you're running VPN software. Have you tried with the VPN disabled?
#219 [10:12] <CapFan67> kuria314, Just be clear, when you requested a password reset, did you get the email and complete the process, or did you not receive a system email in response?
#220 [10:12] * HeyHo2roar [webchat@node-0017.srv.de.phantom.avira-vpn.net] has quit. (Quit: webchat.esper.net)
#221 [10:14] * HeyHo2roar [webchat@p5DE60073.dip0.t-ipconnect.de] has joined #minecrafthelp
#222 [10:14] <kuria314> I get the email and complete the process.
#223 [10:14] <HeyHo2roar> it worked with vpn on without problems till now
#224 [10:15] <CapFan67> kuria314, Did you allow at least 3 hours after completing the process? Mojang locks out your logins for a 1-3 hour period if you enter more than a couple of bad attempts.
#225 [10:15] <CapFan67> HeyHo2roar, Mojang mostly blocks authentication through VPN services. They get added to the list when malicious activity occurs (not from you, but another player).
#226 [10:16] <HeyHo2roar> ok ill try again
#227 [10:16] <CapFan67> HeyHo2roar, It's best to poke holes in your VPN for Mojang authentication. Basically, anything directed to Mojang.com or minecraft.net.
#228 [10:16] <kuria314> Yes.I did allow to least 3hours after completing the process
#229 [10:16] <CapFan67> kuria314, In that case, you'll need to contact Mojang Customer Support:
#230 [10:16] <CapFan67> ??> kuria314 account/send-email
#231 [10:16] <Absol> kuria314: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#232 [10:17] <Absol> kuria314: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#233 [10:17] <CapFan67> ??> kuria314 account/trans-id
#234 [10:17] <Absol> kuria314: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#235 [10:19] <HeyHo2roar> ok that was/is weird. it always worked even with vpn. i tried it without just now and it worked
#236 [10:19] <HeyHo2roar> Thank you for the help friend ^^
#237 [10:19] <CapFan67> HeyHo2roar, I'm very glad to hear it's working. Again, the specific block you were assigned by your VPN is apparently on the list.
#238 [10:19] <CapFan67> HeyHo2roar, Anyway, best of luck!
#239 [10:20] <HeyHo2roar> yeah thanks again, and bye
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#241 [10:20] <kuria314> I did contact Mojang Customer Support.He said
#242 [10:20] <kuria314> As mentioned previously, everything seems to be in order with your Mojang account. If you are having issues accessing the account, something is possibly blocking your connection to our services.
#243 [10:21] <CapFan67> kuria314, We certainly can look for technical issues. Let's start by looking for incompatible software:
#244 [10:21] <CapFan67> ??> kuria314 tools/hjt
#245 [10:21] <Absol> kuria314: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#246 [10:21] <Absol> kuria314: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#247 [10:41] <kuria314> https://paste.ubuntu.com/p/5pWjgWDjfK/
#248 [10:43] <CapFan67> kuria314, Only Kaspersky and Discord. Kaspersky tends to block downloads and can cause client crashes, Discord Overlay causes client crashes. I wouldn't expect either these to block authentication.
#249 [10:43] <CapFan67> kuria314, question: Have you attempted to log into Mojang.com or Minecraft.net with a mobile device that's not connected to your network (wifi disabled)? Do you have the same result?
#250 [10:45] <CapFan67> kuria314, Additionally, another helper has pointed out to me that Kaspersky does block authentication in some conditions:
#251 [10:45] <CapFan67> ??> kuria314 av/kaspersky
#252 [10:45] <Absol> kuria314: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#253 [10:48] <kuria314> Same error with mobile device.
#254 [10:49] <CapFan67> kuria314, If you receive the same result from a mobile device connected to another network (wifi disabled), then it's unlikely that the issue is technical in nature.
#255 [10:50] <kuria314> Yes connected another network(wifi disabled)and
#256 [10:51] <kuria314> same error
#257 [10:51] <CapFan67> kuria314, If that's the case, then it's unlikely that your account issue is technical in nature.
#258 [10:51] * prestonian [webchat@70-56-196-132.ptld.qwest.net] has joined #minecrafthelp
#259 [10:52] <prestonian> hello, i forgot my password and maybe even email... oops. my username is Sincydog if that helps
#260 [10:53] <CapFan67> prestonian, That's a migrated account, so you will indeed need your email address to login.
#261 [10:53] <CapFan67> prestonian, Do you simply not know which of your email address is the correct one, or are you sure you don't have access to the email address?
#262 [10:54] * kuria314 [webchat@219-122-250-239f1.hyg1.eonet.ne.jp] has joined #minecrafthelp
#263 [10:54] <kuria314> sorry,disconect here.
#264 [10:55] <prestonian> i know it now
#265 [10:55] <prestonian> pretty sure its just the password
#266 [10:55] <CapFan67> kuria314, I was about to suggest responding to your Mojang ticket and explaining that IRC support had you test from a mobile disconnected from wifi, and that you had the same result. Thus, the issue appears to be with the account, not technical in nature.
#267 [10:55] <CapFan67> prestonian, Have you tried resetting your password?
#268 [10:55] <prestonian> yes
#269 [10:55] <prestonian> i did not work
#270 [10:55] <CapFan67> prestonian, What was the result? Did you get the system email?
#271 [10:56] <kuria314> OK.Thank you for help
#272 [10:56] <prestonian> no i did not
#273 [10:56] <CapFan67> prestonian, Did you check your junk/spam folders?
#274 [10:56] <prestonian> yeah
#275 [10:56] <CapFan67> prestonian, In that case, you'll need to contact Mojang Customer Support:
#276 [10:56] <CapFan67> ??> prestonian account/send-email
#277 [10:56] <Absol> prestonian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#278 [10:56] <Absol> prestonian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#279 [10:56] <CapFan67> ??> prestonian account/trans-id
#280 [10:56] <Absol> prestonian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#281 [10:56] <Absol> prestonian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#284 [11:00] <indianbrook14> facking kut ik kan ni updaten
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#289 [11:13] * Razmig [webchat@d54C32E4A.access.telenet.be] has joined #minecrafthelp
#290 [11:14] <Razmig> so my minecraft username and skin has been changed but i didn't do it is there anyway to know who or from where or how they did it?
#291 [11:15] <CapFan67> Razmig, This would have required knowing your login credentials, or control of your email account if unmigrated at the time.
#292 [11:15] <CapFan67> Razmig, Mojang can help you regain control of your account. I can link the web form if you need.
#293 [11:16] <Razmig> i never gave away any of my passwords or logins and migrated my account couple years ago
#294 [11:16] <Razmig> yeah that would be helpful
#295 [11:17] <CapFan67> Razmig, Knowing your login credentials can also happen if you don't use unique passwords for every service and if you've evern been involved in a breach: https://haveibeenpwned.com/ But anyway, let me get that link for you:
#296 [11:17] <CapFan67> ??> Razmig account/send-email
#297 [11:17] <Absol> Razmig: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#298 [11:17] <Absol> Razmig: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#299 [11:17] <CapFan67> ??> Razmig account/trans-id
#300 [11:17] <Absol> Razmig: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#301 [11:18] * Prawi [webchat@ip4-46-39-184-51.cust.nbox.cz] has joined #minecrafthelp
#302 [11:19] <Prawi> Hello guys. I have problem logging to my account. Ive stopped playing minecraft before migrating to mojang account became necessary and now I cant log on. Can somebody help me please?
#303 [11:19] <Greymagic27> Prawi, Hi
#304 [11:19] <Greymagic27> What's the message your getting?
#305 [11:19] <Razmig> okay thanks will do that and hope that it gets solved
#306 [11:19] <CapFan67> Razmig, I should also mention, if they didn't change the email address your account is associated with, you might start with trying a password change.
#307 [11:20] <Razmig> yeah i changed my password already
#308 [11:20] <CapFan67> Razmig, Ah, good. You're on the path then.
#309 [11:20] <Razmig> yeah and is there anyother way to change my name back to Razmig before the 30 day limit?
#310 [11:21] <Prawi> Greymagic27 I think i forgot my password. I cant get the email to continue from.
#311 [11:21] <CapFan67> Razmig, Sadly, no. On the bright side, you'll have 7 days after the timer expires to get it back before anyone else can take it.
#312 [11:21] <Prawi> I requested password change on all emails that i mightve used but none of em seems to be the rightone
#313 [11:22] <Razmig> okay thanks!
#314 [11:22] <Prawi> Is there a way that someone from stuff could tell me on which email is my account registered?
#315 [11:22] <Greymagic27> Prawi, Mojang can. Do you need the contact info?
#316 [11:22] <Prawi> Yes please
#317 [11:22] <Greymagic27> ??> Prawi account/send-email
#318 [11:22] <Absol> Prawi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#319 [11:22] <Absol> Prawi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#320 [11:23] <Prawi> But how am I supposed to remember my gift code :D I bought it like 8 years ago
#321 [11:23] <Greymagic27> ??> Prawi account/trans-id
#322 [11:23] <Absol> Prawi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#323 [11:25] <Prawi> well i bought the code from third party
#324 [11:25] <Prawi> If i wont find the code
#325 [11:25] <Greymagic27> Prawi, You bought a code?
#326 [11:25] <Prawi> ahhh
#327 [11:25] <Prawi> yes :D
#328 [11:25] * goldunicorn_10 [webchat@gp-pat1.cwca.iu13.net] has joined #minecrafthelp
#329 [11:25] <Greymagic27> Prawi, Did you buy the account as well?
#330 [11:25] <Prawi> no
#331 [11:26] <Prawi> It was my account from the beginning
#332 [11:26] <Prawi> My friend just had a gift code
#333 [11:26] <Prawi> So he gave it to me
#334 [11:26] <Prawi> Like 8 years ago
#335 [11:26] <Prawi> When minecraft started
#336 [11:26] <Greymagic27> Oh ok, If you can't find the code ask mojang for alternate verification methods
#337 [11:26] <Prawi> And where can I ask them
#338 [11:26] <Greymagic27> Prawi, Put it in the email fourm
#339 [11:26] <goldunicorn_10> I just downloaded minecraft for my laptop and I am trying to change the language.. it lets me scroll to my language but I cant click on it and then it says minecraft is not responding and then it crashes,any suggestions?
#340 [11:27] <Greymagic27> ??> goldunicorn_10 launcher/log-txt
#341 [11:27] <Absol> goldunicorn_10: We need to see your full launcher log, which is created in the game directory.
#342 [11:27] <Absol> goldunicorn_10: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#348 [11:36] <Rosenbruins> So I made my security quesions about 9 years ago when I was 9, as well as the email for it and can't get to either. On a scale of 1-10 how impossible is it gonna be to access the account
#349 [11:38] <Greymagic27> Rosenbruins, You can contact mojang and ask them to reset the details, I can provide the contact information if you need me to.
#350 [11:39] <Rosenbruins> I shot them an email about my issue and they said they're currently on problems/questions from Jan. 16th, I'm assuming thats the contact you're referring to
#351 [11:39] <Greymagic27> Yea it is
#352 [11:40] <Rosenbruins> alright, I'll be in limbo until they get my email then
#353 [11:40] <Rosenbruins> thanks for the help anyways
#354 [11:40] <Greymagic27> Your welcome, good luck!
#355 [11:41] <Prawi> Is it like one per day
#356 [11:41] <Greymagic27> Prawi, For what?
#357 [11:41] <Prawi> So tommorow they are going to be dealing with request from 17th January
#358 [11:41] <Greymagic27> Yea, it might skip ahead a few days though
#359 [11:41] <Prawi> oh geez
#360 [11:41] <Prawi> thats gonna take forever
#361 [11:41] <Greymagic27> It's been getting better since the christmas period
#362 [11:42] <Prawi> but thanks for help
#363 [11:42] <Greymagic27> Your welcome
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#369 [11:50] <Prawi> Hello
#370 [11:50] <Prawi> Its me again
#371 [11:50] <Prawi> I found out
#372 [11:50] <Prawi> That I am able to log into my minecraft account
#373 [11:50] <Prawi> but the only thing i cant remember is email
#374 [11:52] * Keksmonster [webchat@dslb-002-204-065-000.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
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#376 [11:53] <Prawi> Greymagic27 u still here?
#377 [11:54] <CapFan67> Prawi, Here is the Mojang article about forgotten emails for un-migrated accounts: https://help.mojang.com/customer/en/portal/articles/329530-changing-your-email-address-legacy-minecraft-accounts-
#378 [11:55] <CapFan67> Prawi, Note the "Let us do it for you", for people who have forgotten which email they created the account with.
#379 [11:58] <Prawi> CapFan67 thanks but this doesnt help me
#380 [11:59] <Prawi> I still need to now the email I registered it on
#381 [11:59] <Prawi> In every step
#382 [11:59] <Prawi> except contact support
#383 [11:59] <Prawi> which I already did
#384 [11:59] <Prawi> but need to wait 15 days
#385 [11:59] <Prawi> ahahah)
#386 [11:59] <CapFan67> Prawi, Contacting Support is pretty much the solution I was pointing to.
#387 [12:00] <CapFan67> Prawi, I was simply providing an official page that directs you there.
#388 [12:00] <Prawi> Yea
#389 [12:00] <Prawi> Thanks a lot
#390 [12:00] <CapFan67> Prawi, On the bright side, you say you have access to your account again. So, an easy waiting period to endure.
#391 [12:00] <Prawi> I appriciate it
#392 [12:01] <Prawi> Yes :) Thank you sir
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#400 [12:56] <Sarge04> When I try launch snapshot 19w04b opens window where read: error downloadig file faiöed 1.14.json. Why ir dosent lauch?
#401 [12:57] <CapFan67> Sarge04, We only support current version (1.13.2) non-modded issues. Do you have the same issue with 1.13.2?
#402 [12:59] <tyteen4a03> CapFan67: that sounds like a launcher error (most likely version-agnostic) but do ask them to try stable
#403 [13:01] <CapFan67> tyteen4a03, Certainly possible. Interestingly, the file it couldn't download was the snapshot .json, which goes in the versions folder. If it had been a file in the assets folder, it may have been worthwhile engaging the issue.
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#406 [13:08] <seeder09> can i ask in german?
#407 [13:08] * seeder09 [webchat@p5DE03940.dip0.t-ipconnect.de] has quit. (Client Quit)
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#409 [13:17] * Marzenia [~marzenia@cuddles.missmarzenia.com] has joined #minecrafthelp
#410 [13:21] <SupershakiraHD> 1
#411 [13:23] * JPxrs [webchat@5ec3de31.skybroadband.com] has joined #minecrafthelp
#412 [13:24] <Greymagic27> SupershakiraHD, Hi
#413 [13:24] <Greymagic27> What's the problem?
#414 [13:25] <SupershakiraHD> Hi, I have a problem
#415 [13:25] <JPxrs> Hi, i had minecraft on my laptop years ago and havent played for a long time. I cant remember any of my details for certain but can guess if needs be? ive already tried logging in with the possibilities but im not able to
#416 [13:25] <Greymagic27> ??> JPxrs account/send-email
#417 [13:25] <Absol> JPxrs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#418 [13:25] <Absol> JPxrs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#419 [13:26] <SupershakiraHD> is that I connect to a friend's house with my minecraft account and I had them with security questions when I answered them all my account stopped working, I have changed password many times but I do not get the choreo
#420 [13:27] <Greymagic27> SupershakiraHD, What do you mean by it's stopped working?
#421 [13:29] <SupershakiraHD> in which I have put in the page of mojang I put the password of minecraft and it tells me that it is invalid and I have changed it password with the mail of the account and they do not arrive to the mail
#422 [13:30] <Greymagic27> ??> SupershakiraHD account/send-email
#423 [13:30] <Absol> SupershakiraHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#424 [13:30] <Absol> SupershakiraHD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#425 [13:30] <SupershakiraHD> if they want I send them a photo that I do not get the mail to change password
#426 [13:33] <SupershakiraHD> is that I do not know the id of the transaction is that my brother bought it and is traveling there is no other way
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#429 [14:34] * Mrcoates [webchat@2.28.6.239] has joined #minecrafthelp
#430 [14:34] <Mrcoates> hello ?
#431 [14:35] * RyanKnack_ is now known as RyanKnack
#432 [14:38] <CapFan67> Hi
#433 [14:55] * lari [webchat@78-99-200.adsl.cyta.gr] has joined #minecrafthelp
#434 [14:57] <lari> hey can someone tell me when the windows 10 eidition be free again.I have bought the java edition.
#435 [14:58] <CapFan67> ??> lari bedrock/code
#436 [14:58] <Absol> lari: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#437 [14:58] <CapFan67> lari, If you purchased before October 19th, you can get your free copy of Win 10 Edition. If not, it's unlikely that offer will ever return.
#438 [15:00] <lari> so you telling me +CapFan67,that was only before October it will never be free again
#439 [15:01] <CapFan67> lari, The offer ended on October 19th, 2018. I don't know the future, but I've seen no indication that the offer will return.
#440 [15:05] <lari> thats not fair!the should bring that back again i didint pay 23$ for one game thats so unfair.Thak you for the help good night.
#441 [15:06] * P3dro_09 [webchat@bd061b77.virtua.com.br] has joined #minecrafthelp
#442 [15:07] <P3dro_09> alguem pode ajuda problemas na minha conta
#443 [15:07] <CapFan67> P3dro_09, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What do you need help with?
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#446 [15:13] <Djsi> Kjdid
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#448 [15:19] * Penthi [webchat@p54995C58.dip0.t-ipconnect.de] has joined #minecrafthelp
#449 [15:19] <Penthi> i cant connect to my account
#450 [15:21] <urielsalis> Penthi, what happens when yo utry?
#451 [15:28] * Flaming [webchat@pool-72-83-62-179.washdc.fios.verizon.net] has joined #minecrafthelp
#452 [15:28] <Flaming> Hello
#453 [15:28] <Flaming> I need help with my login shit
#454 [15:28] <Absol> Flaming: Please keep it civil
#455 [15:28] <Flaming> I need help with my login
#456 [15:30] <Flaming> HELLO??
#457 [15:30] <Flaming> Absol Andrio DopeGhoti Espercorn
#458 [15:32] * mine4 [webchat@5adb507e.bb.sky.com] has joined #minecrafthelp
#459 [15:32] <mine4> how the hell do i migrate
#460 [15:33] <Flaming> ^
#461 [15:37] * mine4 [webchat@5adb507e.bb.sky.com] has quit. (Quit: webchat.esper.net)
#462 [15:37] * mine4 [webchat@5adb507e.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#464 [15:40] * Soul6 [webchat@91.132.136.53] has joined #minecrafthelp
#465 [15:40] <Soul6> Hi I'm trying to host a server, but its giving my friend some IO exception
#466 [15:41] <Soul6> I have port forwarded
#467 [15:44] <Soul6> fixed it
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#469 [15:46] * BloodCult [webchat@dsl-149-67-32.hive.is] has joined #minecrafthelp
#470 [15:47] <BloodCult> Hello I have Minecraft windows 10 edition and i bought Minecoins but they never appeared on my account anything that can be done?
#471 [15:47] * Erin [webchat@host86-128-80-186.range86-128.btcentralplus.com] has joined #minecrafthelp
#472 [15:48] <Erin> hey, i was wondering if anyone could help me on a purchase i made?
#473 [15:49] <CapFan67> BloodCult, We are provide technical support for Java Edition client issues, such as crashes. For Win10 edition in-game purchase support, you'll need to contact Windows Store support.
#474 [15:49] <BloodCult> alright thank you
#475 [15:49] * BloodCult [webchat@dsl-149-67-32.hive.is] has quit. (Client Quit)
#476 [15:49] <CapFan67> Erin, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What purchase do you need help with?
#477 [15:52] * DeHeckk [webchat@adsl-77-86-75-88.karoo.KCOM.COM] has joined #minecrafthelp
#478 [15:53] <DeHeckk> when I try to join a server or a realm, my minecraft keeps crashing and gives me this game crash message: Error: java.lang.NullPointerException: Unexpected error
#479 [15:54] <DeHeckk> can anyone help?
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#481 [15:55] <DeHeckk> ...
#482 [15:56] * Flaming [webchat@pool-72-83-62-179.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#483 [15:56] <CapFan67> DeHeckk, Let's take a look at the log for the full error:
#484 [15:56] <CapFan67> ??> DeHeckk launcher/log-txt
#485 [15:56] <Absol> DeHeckk: We need to see your full launcher log, which is created in the game directory.
#486 [15:56] <Absol> DeHeckk: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#487 [16:01] <DeHeckk> oki
#488 [16:04] <DeHeckk> done
#489 [16:05] <CapFan67> DeHeckk, As noted, after creating the paste, post the resulting URL here.
#490 [16:08] * DeHeckk [webchat@adsl-77-86-75-88.karoo.KCOM.COM] has joined #minecrafthelp
#491 [16:08] <DeHeckk> hi
#492 [16:08] <DeHeckk> im back
#493 [16:08] <CapFan67> Hi
#494 [16:08] <CapFan67> DeHeckk, As noted, after creating the paste, post the resulting URL here.
#495 [16:08] <DeHeckk> oof
#496 [16:08] <DeHeckk> https://paste.ubuntu.com/p/98Fr7rPGqV/
#497 [16:09] <DeHeckk> here
#498 [16:10] <CapFan67> DeHeckk, Looking at the error. Stand by.
#499 [16:10] <DeHeckk> Okay!
#500 [16:12] <DeHeckk> .
#501 [16:12] <CapFan67> DeHeckk, Your error is "java.util.concurrent.ExecutionException: java.lang.OutOfMemoryError". I see that your Java Arguments only include -Xmx1G down from the default 2G. Is there a reason you lowered your memory?
#502 [16:14] <CapFan67> If not, set your arguments back to --Xmx2G and test again.
#503 [16:15] <DeHeckk> uh..
#504 [16:16] <DeHeckk> what do you mean?
#505 [16:17] <CapFan67> DeHeckk, Open your Launcher. Click on the "Launch Options" button. Make sure "Advanced settings" is enabled. Click on your profile. Look at the JVM arguments field.
#506 [16:17] * TSquirt [webchat@c-73-140-71-202.hsd1.wa.comcast.net] has joined #minecrafthelp
#507 [16:17] <CapFan67> DeHeckk, In that dialog, you will see lots of arguments that launch your game. You'll find -Xmx1G. Change that to -Xmx2G
#508 [16:17] <TSquirt> Hello there. I am wondering how to get the windows 10 version for free. Could anyone here help with that?
#509 [16:17] <CapFan67> TSquirt, When did you buy Java Edition?
#510 [16:18] <TSquirt> 2015
#511 [16:18] <CapFan67> TSquirt, As a note, I think I just responded to your Reddit post. In any event, go to account.mojang.com (after logging in.)
#512 [16:21] <TSquirt> I got it to work
#513 [16:21] <TSquirt> I was logging into minecraft.net and not account.mojang.com
#514 [16:21] <CapFan67> TSquirt, Great! Enjoy
#515 [16:22] * Titan [webchat@cpc111133-wiga14-2-0-cust919.18-3.cable.virginm.net] has joined #minecrafthelp
#516 [16:23] <Titan> Hi my 1.13.2 server map did not generate mesa or badland biomes. I have loaded it into various on-line apps and used two plugins already to check the whole map. Is there a reason for this?
#517 [16:25] <CapFan67> Titan, the world is 60 million by 60 million blocks. I'm quite sure they generated somewhere, though not always next to spawn.
#518 [16:25] * jhonagu_gaming [webchat@190.42.88.19] has joined #minecrafthelp
#519 [16:26] <jhonagu_gaming> hola
#520 [16:26] <Titan> I admit I have not taken to looking that far out, but I am getting close to the 20 million mark.
#521 [16:26] <CapFan67> Titan, what's your seed?
#522 [16:26] <Titan> -5520848934226619448
#523 [16:26] * jhonagu_gaming [webchat@190.42.88.19] has quit. (Client Quit)
#524 [16:27] <Titan> Large biomes
#525 [16:27] <CapFan67> Titan, this channel is for tech support issues related to client crashes and such. I've opened a private chat to move your world generation question to. Look on the left side of the web chat.
#526 [16:30] * tommasovolpe [webchat@93.57.255.141] has joined #minecrafthelp
#527 [16:30] <tommasovolpe> hi
#528 [16:30] <tommasovolpe> hello?
#529 [16:30] <CapFan67> Hi
#530 [16:30] * tommasovolpe [webchat@93.57.255.141] has quit. (Client Quit)
#531 [16:31] <DeHeckk> im back, sorry I had to do something
#532 [16:32] <DeHeckk> so was that all, that you told me?
#533 [16:32] <CapFan67> DeHeckk, Open your Launcher. Click on the "Launch Options" button. Make sure "Advanced settings" is enabled. Click on your profile. Look at the JVM arguments field.
#534 [16:32] <CapFan67> DeHeckk, In that dialog, you will see lots of arguments that launch your game. You'll find -Xmx1G. Change that to -Xmx2G
#535 [16:32] <DeHeckk> yup, done
#536 [16:34] <CapFan67> DeHeckk, After saving your changes, launch that profile to test.
#537 [16:34] <DeHeckk> okay!
#538 [16:34] <DeHeckk> hope it works!
#539 [16:35] <DeHeckk> now its worse
#540 [16:35] <DeHeckk> instant crash
#541 [16:35] <DeHeckk> can't even open my game
#542 [16:35] <CapFan67> DeHeckk, Paste your Java Arguments that you edited here. You probably have a typo.
#543 [16:36] <DeHeckk> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#544 [16:37] <CapFan67> DeHeckk, When it crashes, there should be an option "More details". Click that then tell me what it says.
#545 [16:37] <DeHeckk> ok
#546 [16:38] <DeHeckk> no
#547 [16:39] <DeHeckk> it doesn't even say "More details"
#548 [16:40] * bababooie98 [webchat@ip68-100-192-226.dc.dc.cox.net] has joined #minecrafthelp
#549 [16:40] <DeHeckk> ...
#550 [16:40] <CapFan67> DeHeckk, go to settings and enable "keep launcher open while the game is runnign" and "open output lot when the game starts". Then run the game. The out put log should include the java error.
#551 [16:41] <CapFan67> DeHeckk, Select all output info with CTRL+A and paste that to https://paste.ubuntu.com . Give me the resulting URL.
#552 [16:42] <DeHeckk> https://paste.ubuntu.com/p/vXphdzH292/
#553 [16:42] <bababooie98> Alright So I know I have all of my information correct when logging in. I even just changed my password because it wouldn't let me log in and it's still saying my information is wrong
#554 [16:42] <DeHeckk> here
#555 [16:43] <CapFan67> DeHeckk, Do you know how much total memory your computer has?
#556 [16:43] <CapFan67> bababooie98, Does it only fail when logging into the launcher, or also Mojang.com and minecraft.net?
#557 [16:43] <bababooie98> only in launcher
#558 [16:43] <bababooie98> well I havnt tried on the website lemme try real quick
#559 [16:44] <bababooie98> yep only on launcher
#560 [16:44] <bababooie98> Im tryna play some twitch modpacks
#561 [16:44] <CapFan67> bababooie98, What's the exact error you get when logging into the launcher?
#562 [16:46] <DeHeckk> 29.1 GB is the storage of my laptop and I've got 6.12 GB free
#563 [16:46] <bababooie98> Well when I launch the program it needs me to sign-in. but it keeps saying "Login failed. Invalid username or password."
#564 [16:46] <CapFan67> DeHeckk, I'm asking about RAM/Memory installed.
#565 [16:47] <CapFan67> bababooie98, Ok. There are very specific login failure messages that point to malware, but that's not one of them.
#566 [16:47] * Capitalisten [webchat@pool-98-116-57-143.nycmny.fios.verizon.net] has joined #minecrafthelp
#567 [16:47] <bababooie98> Thats good to hear
#568 [16:47] <DeHeckk> wdym?
#569 [16:47] <CapFan67> DeHeckk, Follow these instructions:
#570 [16:47] <CapFan67> ??> DeHeckk win/dxdiag
#571 [16:47] <Absol> DeHeckk: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#572 [16:48] <Capitalisten> Can someone help me with the "could not connect" issue?
#573 [16:48] * poulma13 [webchat@dsl-150-211.b2b2c.ca] has joined #minecrafthelp
#574 [16:48] * S_Sasva [webchat@host-170.72.136.141.ucom.am] has joined #minecrafthelp
#575 [16:48] <poulma13> Hi
#576 [16:48] <Capitalisten> Hello
#577 [16:49] * S_Sasva [webchat@host-170.72.136.141.ucom.am] has quit. (Client Quit)
#578 [16:49] <bababooie98> Wait I jus got on the website and I noticed it said I need to secure my account
#579 [16:49] <bababooie98> could that be the issue?
#580 [16:49] <DeHeckk> 2048MB RAM
#581 [16:49] <CapFan67> bababooie98, Certainly could be.
#582 [16:50] <bababooie98> awesome, Im so glad something like this exists now
#583 [16:50] <Capitalisten> I need help to connecting issue
#584 [16:50] <poulma13> I was wondering, I purchased minecraft a long time ago and the only information I remember about my account is the username, is there anything I can do?
#585 [16:50] <CapFan67> DeHeckk, Ok. If your computer only has 2G of memory, you're not going to be able to run Minecraft. Minimum requirements are 4G, to allow 2G to be allocated to the game.
#586 [16:50] * Penthi [webchat@p54995C58.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#587 [16:50] <DeHeckk> oh :(
#588 [16:51] <CapFan67> poulma13, You'll need to contact MOjang Support to sort out your account access:
#589 [16:51] <CapFan67> ??> poulma13 account/send-email
#590 [16:51] <Absol> poulma13: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#591 [16:51] <Absol> poulma13: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#592 [16:51] <poulma13> Thanks dude
#593 [16:51] <Capitalisten> "Could not connect to server." this is really getting annoying
#594 [16:52] <CapFan67> Capitalisten, Having trouble connecting to a single server, or all servers?
#595 [16:52] <Capitalisten> Its logging in
#596 [16:52] <bababooie98> CapFan67 Thankyou for talking me through the issue. its resolved
#597 [16:52] <Capitalisten> I really want to play, but now I cannot play
#598 [16:52] <CapFan67> bababooie98, Great to hear. Enjoy!
#599 [16:52] * bababooie98 [webchat@ip68-100-192-226.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#600 [16:53] <Capitalisten> logging in to the launcher
#601 [16:53] <Capitalisten> and logging in the website
#602 [16:53] <CapFan67> Capitalisten, Ah, you mean when logging into the launcher. Can you log into the Mojang.com or minecraft.net websites?
#603 [16:53] <Capitalisten> no
#604 [16:53] <Capitalisten> none of them
#605 [16:54] <DeHeckk> ok... I guess thank you for telling me what was wrong +CapFan67
#606 [16:54] <CapFan67> Capitalisten, That may be incompatible software blocking your access. Let's take a look:
#607 [16:54] <CapFan67> ??> Capitalisten tools/hjt
#608 [16:54] <Absol> Capitalisten: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#609 [16:54] <Absol> Capitalisten: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#610 [16:54] <CapFan67> DeHeckk, I'm very sorry. I wish I had a magic cure for you.
#611 [16:55] <Capitalisten> what is tools/hjt?
#612 [16:55] <DeHeckk> XD
#613 [16:55] <DeHeckk> bye
#614 [16:55] * DeHeckk [webchat@adsl-77-86-75-88.karoo.KCOM.COM] has quit. (Quit: webchat.esper.net)
#615 [16:56] <CapFan67> Capitalisten, It's a command to the bot (Absol) to give you instructions.
#616 [16:56] <CapFan67> Capitalisten, hjt, on the other hand, is a tool to create a report of running software on your computer so we can check for incompatible software running.
#617 [16:56] <Capitalisten> so do i type /tools
#618 [16:57] <Capitalisten> Yes i did that i posted it
#619 [16:57] <Capitalisten> https://paste.ubuntu.com/p/G6TmMYVmDB/
#620 [16:58] * TrueWolves [~MyOwnRoad@2601:8c0:4280:4d70:3d1c:54:971d:3bf7] has joined #minecrafthelp
#621 [16:58] * Titan [webchat@cpc111133-wiga14-2-0-cust919.18-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#622 [16:58] <CapFan67> ??> Capitalisten info/mcleaks
#623 [16:58] <Absol> Capitalisten: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#624 [16:58] <Absol> Capitalisten: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#625 [16:58] <CapFan67> ??> Capitalisten win/hosts/edit
#626 [16:58] <Capitalisten> oooh
#627 [16:58] <Absol> Capitalisten: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#628 [16:58] <Absol> Capitalisten: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#629 [16:58] <Capitalisten> i removed it
#630 [16:59] <Capitalisten> is the mcleaks not removed? are you serious?
#631 [16:59] <CapFan67> Capitalisten, Except you didn't. It is redirecting your logings to their server. If you've used it, they're now capturing your login informaiton (your account is now compromised). Follow the host edit instructions to fix it.
#632 [16:59] <CapFan67> Capitalisten, Once fixed, you will need to change your password before you lose control of your account.
#633 [17:01] <Capitalisten> i opened the "%SystemRoot%\System32\drivers\etc\hosts"
#634 [17:01] <Capitalisten> its in the notepad
#635 [17:02] <CapFan67> Capitalisten, Make sure you've folowed the instructions (opening notepad as administrator). Remove the lines with Mojang.com. Save then exit.
#636 [17:02] <Capitalisten> alright
#637 [17:02] <Capitalisten> "authserver.mojang.com" "sessionserver.mojang.com" i should remove these?
#638 [17:03] <CapFan67> Capitalisten, Yes. Remove those lines. MCLeaks put them there.
#639 [17:03] <Capitalisten> oh
#640 [17:03] <Capitalisten> i saved and exited
#641 [17:04] <Capitalisten> and, now what do i do?
#642 [17:06] <CapFan67> Capitalisten, Test to make sure minecraft is working.
#643 [17:06] <Capitalisten> oh, alright.
#644 [17:07] <Capitalisten> it works, thanks so much
#645 [17:07] <CapFan67> Capitalisten, Again, after it's working, I **STRONGLY** recommend that you change your password on Mojang.com. You've now given it to a 3rd party and your account is at risk.
#646 [17:07] * devan [webchat@32.213.198.177] has joined #minecrafthelp
#647 [17:07] <Capitalisten> Aright
#648 [17:07] * tata_gg [webchat@camila.west.net.br] has joined #minecrafthelp
#649 [17:07] <devan> sup
#650 [17:07] <tata_gg> oi
#651 [17:07] <CapFan67> Capitalisten, Glad it's working. Best of luck.
#652 [17:07] <devan> I have a problem anyone here wanna help
#653 [17:07] <tata_gg> help
#654 [17:08] <CapFan67> devan, What problem do you need help with?
#655 [17:08] <CapFan67> tata_gg, Help with what?
#656 [17:08] <Capitalisten> So, the only way I can change my password is i have to click "forgot password"?
#657 [17:08] <Capitalisten> actually nevermind
#658 [17:08] <tata_gg> hackaram acont
#659 [17:09] <devan> So I bought minecraft in 2012 and when I try to login it says that I cant login because of my password and I found the orginal email I bought minecraft on and
#660 [17:09] <tata_gg> hacked my account
#661 [17:09] <CapFan67> devan, Have you tried resetting your password?
#662 [17:09] <devan> when I try to reset my password It says I have to many password request even though I got none
#663 [17:09] <devan> yes
#664 [17:09] <CapFan67> ??> tata_gg account/hacked
#665 [17:09] <Absol> tata_gg: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#666 [17:09] <Absol> tata_gg: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#667 [17:09] <devan> and I think I changed my email
#668 [17:10] <tata_gg> They exchanged my imail
#669 [17:10] <devan> and I dont know it but I have my Transaction Id
#670 [17:10] * Capitalisten [webchat@pool-98-116-57-143.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#671 [17:10] <CapFan67> devan, Sounds like you've lost control of your account and someone else has reset it multiple times. You'll need to contact Mojang Customer Support:
#672 [17:10] <tata_gg> I do not remember
#673 [17:10] <CapFan67> ??> devan account/send-email
#674 [17:10] <Absol> devan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#675 [17:10] <Absol> devan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#676 [17:11] <CapFan67> tata_gg, If you don't know or have control of your email, you will have to contact Mojang Customer Support:
#677 [17:11] <CapFan67> ??> tata_gg account/send-email
#678 [17:11] <Absol> tata_gg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#679 [17:11] <Absol> tata_gg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#680 [17:11] <devan> I did that before and I am waiting for a email
#681 [17:11] <CapFan67> ??> tata_gg account/trans-id
#682 [17:11] <Absol> tata_gg: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#683 [17:11] <tata_gg> ok
#684 [17:11] <CapFan67> devan, Ah. Then you'll need to wait for Mojang to respond.
#685 [17:11] * TSquirt [webchat@c-73-140-71-202.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#686 [17:11] <devan> Question are you guys real
#687 [17:12] * Ty [webchat@cpe-65-31-229-179.new.res.rr.com] has joined #minecrafthelp
#688 [17:12] <CapFan67> <-- Real guy. Absol is the bot.
#689 [17:12] <devan> capfan67 just to prove you are real who's in the super bowl right now
#690 [17:12] <devan> just want to know you are real
#691 [17:13] <devan> so I know you not fake
#692 [17:13] <devan> but thanks for help
#693 [17:13] <Ty> How can I refund the gift card I redeemed from a old account I had to deleted my old account because of a virus on my iPad.
#694 [17:13] <CapFan67> devan, Meh.. we stopped watching when the Saints were taking out. =(
#695 [17:14] <devan> OK! you definitely not a bot. Thanks for the help!
#696 [17:14] <CapFan67> Ty, here's Mojang's policy page on refunds:
#697 [17:14] <CapFan67> ??> Ty account/refund
#698 [17:14] <Absol> Ty: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#699 [17:14] <CapFan67> devan, You bet. Good luck with the recovery.
#700 [17:14] <devan> ok goodbye.
#701 [17:15] * devan [webchat@32.213.198.177] has quit. (Quit: webchat.esper.net)
#702 [17:15] * tutu_br30 [webchat@camila.west.net.br] has joined #minecrafthelp
#703 [17:15] <tutu_br30> help
#704 [17:16] <CapFan67> tutu_br30, What do you need help with?
#705 [17:16] <tutu_br30> My account was hacked
#706 [17:16] <CapFan67> ??> tutu_br30 account/hacked
#707 [17:16] <Absol> tutu_br30: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#708 [17:16] <Absol> tutu_br30: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#709 [17:17] <tutu_br30> 1234567891234567
#710 [17:18] <tutu_br30> ss
#711 [17:18] <tutu_br30> hacked imail
#712 [17:18] <CapFan67> tutu_br30, Uh, we can't help you much with your email. Contact your email provider.
#713 [17:19] <tutu_br30> I will change my email
#714 [17:19] * Ty [webchat@cpe-65-31-229-179.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#715 [17:19] <tutu_br30> atelierdosign@gmail.com imail
#716 [17:20] <CapFan67> tutu_br30, This is a public channel. DO NOT post private information here.
#717 [17:21] * Superorangeman23 [webchat@24-24-235-42-29.eastlink.ca] has joined #minecrafthelp
#718 [17:21] <tutu_br30> How can you guys help me? They exchanged my imail
#719 [17:22] <Superorangeman23> I can log into my account on one computer but not another. the information is exactly the same. one lets me in, the other dose not.
#720 [17:22] <CapFan67> tutu_br30, We're not Mojang, but rather volunteers helping with technical client issues. We can direct you to web resources to address some issues, but can't solve account issues directly.
#721 [17:22] <CapFan67> Superorangeman23, Are you on the computer that can't login?
#722 [17:22] <Superorangeman23> yed
#723 [17:22] <Superorangeman23> yes
#724 [17:23] <tutu_br30> Okay but send me the help site.
#725 [17:23] <CapFan67> Superorangeman23, Let's start by checking for incompatible software:
#726 [17:23] <CapFan67> ??> Superorangeman23 tools/hjt
#727 [17:23] <Absol> Superorangeman23: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#728 [17:23] <Absol> Superorangeman23: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#729 [17:23] <CapFan67> tutu_br30, I did that earlier, but I'll send it again:
#730 [17:23] <CapFan67> ??> tutu_br30 account/hacked
#731 [17:23] <Absol> tutu_br30: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#732 [17:23] <Absol> tutu_br30: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#733 [17:24] <Superorangeman23> alright. ill be back in a small while
#734 [17:24] <tutu_br30> ok
#735 [17:27] <Superorangeman23> https://paste.ubuntu.com/p/bfV2fRQtbD/
#736 [17:27] <Superorangeman23> what will that tell you?
#737 [17:28] <CapFan67> Superorangeman23, I see you're running " Avast SecureLine", a VPN. This will block your logins. Disable or uninstall your VPN and try logging in again.
#738 [17:28] <CapFan67> Superorangeman23, If it's working after it's uninstalled, you can consider reinstalling and poking holes in your VPN for Mojang services. ...but let's verify that it's working without it.
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#740 [17:29] <Superorangeman23> i have no idea how. my dad put it on here when he got this computer for me.
#741 [17:30] <CapFan67> Superorangeman23, Although it may be the only problem, it's certainly one of them. If you can't uninstall it, recruit your dad's help when you can, then test.
#742 [17:32] <Superorangeman23> i can't delete it because it's active
#743 [17:36] <CapFan67> Superorangeman23, Generally speaking, deleting programs is a bad idea (or at least incomplete). Normally you'd uninstall them from your apps dialog.
#744 [17:36] <Superorangeman23> i don't know how.
#745 [17:37] <CapFan67> Superorangeman23, I understand. Thus why I recommend seeking help from someone who does, assumedly your dad.
#746 [17:37] <CapFan67> Superorangeman23, (Since you say he set it up for you)
#747 [17:37] <Superorangeman23> there is no user interface, the program dose not open.
#748 [17:37] <Superorangeman23> and my dad lives hours away
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#751 [17:40] <Superorangeman23> ok. i just atempted to uninstall it properly and it said the file dose not exist. so, the computer dose not recognize it but it's stoping minecraft.
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#753 [17:41] <Problems> I got a virus yesterday and it screwed everything up with Minecraft. I uninstalled MC and reinstalled it, but it still didn't fix anything. I usually use a modded client, but even vanilla MC doesn't work. I have no idea what's going on anymore lol.
#754 [17:41] <CapFan67> Superorangeman23, If you tried to delete the program manually, you may have removed files that the proper uninstall process requires. This is one of the reasons you generally avoid deleting installations. You may need to reinstall, then remove the software.
#755 [17:42] <CapFan67> Problems, How did you uninstall and reinstall?
#756 [17:42] <Superorangeman23> alright.
#757 [17:43] <Problems> I went through programs through the windows search bar and found it in the list of programs I had and uninstalled it from there
#758 [17:43] <CapFan67> Problems, That uninstalls the launcher, but no the minecraft directory where assets and settings are located. I'll link the reinstall instructions:
#759 [17:44] <CapFan67> ??> Problems win/reinst
#760 [17:44] <Absol> Problems: You may need to reinstall the locally installed files that Minecraft puts into place.
#761 [17:44] <Absol> Problems: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#762 [17:44] <Problems> I deleted .minecraft after that
#763 [17:44] <CapFan67> Problems, Ok. In that case, let's take a look at the error:
#764 [17:44] <Problems> alright
#765 [17:44] <CapFan67> ??> Problems launcher/log-txt
#766 [17:44] <Absol> Problems: We need to see your full launcher log, which is created in the game directory.
#767 [17:44] <Absol> Problems: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#768 [17:45] <Problems> also whenever I use the MC launcher it screws with chrome and nothing loads at all. and I'll do that now but it will probably make chrome not work
#769 [17:46] <CapFan67> Problems, ..that's odd.
#770 [17:46] <Problems> yeah '='
#771 [17:47] <Problems> Modded doesn't load at all, but vanilla loads but cannot connect to servers
#772 [17:47] <Problems> do you still want me to run the launcher to get the logs?
#773 [17:47] <CapFan67> Problems, Create the error, then follow the bot instructions to post the launcher_log
#774 [17:47] <Problems> alright
#775 [17:49] <Problems> yeah chrome isn't working. I'll be back in 2 mins I gotta restart
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#778 [17:53] <problems> okay what was the paste website
#779 [17:53] <CapFan67> problems, copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#780 [17:54] <CapFan67> problems, Fill in the Poster field with something (anything) before clicking Paste!
#781 [17:54] <problems> https://paste.ubuntu.com/p/RMbw2kzXNX/
#782 [17:55] <CapFan67> problems, that's extraordinarily short for a launcher_log and doesn't contain any errors, nor does it even show launching the game (pressing play).
#783 [17:55] <CapFan67> problems, Is that the entire file?
#784 [17:55] <problems> alright i will launch the game then
#785 [17:56] <CapFan67> problems, The goal here is to create the error, capture it in the log, then we can look at what the error was.
#786 [17:56] <problems> okay
#787 [17:57] <CapFan67> problems, "Version 1.13.2 doesn't have a json file." <-- this is also an issue that will probably lead us to delete your versions\1.13.2 folder and let the game re-download it properly.
#788 [17:57] <problems> https://paste.ubuntu.com/p/mmhqxmFDfm/
#789 [17:59] <CapFan67> problems, So, the version you tried to launch is 1.8.9. We support current version. But first, delete your .minecraft\versions\1.13.2\ folder. Then close and re-open your launcher and try to launch 1.13.2. If you get an error, let's take a look at that launcher_Log.
#790 [17:59] * Dave [webchat@75-136-60-73.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#791 [17:59] <problems> k
#792 [17:59] * Dave is now known as Guest58989
#793 [17:59] * Dave is now known as Guest58989
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#795 [18:01] <problems> I stopped 1.13.2 from downloading last night after accidentally starting that version. That
#796 [18:01] <problems> thats probably why the error is there?
#797 [18:02] <CapFan67> problems, Possible, but that's not the outcome I would expect.
#798 [18:02] <problems> https://paste.ubuntu.com/p/QG2w5HHr8N/
#799 [18:02] <problems> the launcher just shows "Unable to save download. death1.ogg"
#800 [18:03] * Jordan2 [webchat@23-122-8-223.lightspeed.cntmoh.sbcglobal.net] has joined #minecrafthelp
#801 [18:03] <problems> whatever sound that is
#802 [18:03] <CapFan67> problems, That's sometimes caused by security software. Let's see what's running:
#803 [18:03] <CapFan67> ??> problems tools/hjt
#804 [18:03] <Absol> problems: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#805 [18:03] <Absol> problems: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#806 [18:04] <Jordan2> hey i don't have assess to my Email anymore and I can't remember my security Questions...
#807 [18:05] <problems> The page won't load I gotta restart. Mc screwing with chrome again...
#808 [18:05] <CapFan67> Jordan2, You'd need access to email to reset security questions, and need security question to change email. All that being the case, you'll need to contact Mojang Customer Support to sort it out:
#809 [18:05] <CapFan67> ??> Jordan2 account/send-email
#810 [18:05] <Absol> Jordan2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#811 [18:05] <Absol> Jordan2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#812 [18:06] <CapFan67> ??> Jordan2 account/trans-id
#813 [18:06] <Absol> Jordan2: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#814 [18:06] <CapFan67> problems, No worries. I can re-link the instructions when you get back.
#815 [18:06] <Jordan2> ok got it
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#817 [18:11] <CapFan67> Problems, Need the link again?
#818 [18:11] <Problems> nah
#819 [18:11] <Problems> i saved it
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#821 [18:15] * Problems [webchat@97-88-181-252.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#822 [18:15] <Problems> the website isn't working
#823 [18:16] <Problems> either loads in html or not at all
#824 [18:16] <CapFan67> ??> problems tools/hjt
#825 [18:16] <Absol> Problems: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#826 [18:16] <Absol> Problems: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#827 [18:16] <CapFan67> Problems, It should immediately begin a download.
#828 [18:16] <CapFan67> Problems, (in addition to the page)
#829 [18:16] * lol [webchat@host-156.168.62.222.etisalat.com.eg] has joined #minecrafthelp
#830 [18:17] <lol> hi
#831 [18:17] <CapFan67> Problems, If you can't get that link to work (something very wrong with your browser), here's a fork of hjt that we use as an alternate: https://github.com/dragokas/hijackthis/tree/devel/binary
#832 [18:17] <Problems> the website isn't working....not loading. I have restarted my pc about 5 times. .
#833 [18:17] <CapFan67> lol, Hi
#834 [18:17] <lol> +capfan67
#835 [18:18] <Problems> Thing is mc is effecting chrome. I don't know how or why but it is.
#836 [18:18] <lol> i send mail to mojang okay +capfan67
#837 [18:18] <CapFan67> lol, Ok. I assume you're now waiting for the response from Mojang?
#838 [18:19] <lol> i sent it in 16/1/2019
#839 [18:19] <lol> then know they should answer me
#840 [18:19] <lol> today
#841 [18:19] <lol> right?
#842 [18:20] <lol> +capfan67
#843 [18:20] <CapFan67> lol, They're working on requests from today, but may not have gotten to yours yet. Give it another day or two.
#844 [18:20] <Problems> brb restarting again..
#845 [18:20] * Problems [webchat@97-88-181-252.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#846 [18:21] <lol> but when i go to when will i hear it back
#847 [18:22] <lol> it says we are replying for the cases that send in 16/1/2019
#848 [18:22] <lol> +capfan67
#849 [18:23] <lol> okay
#850 [18:23] <CapFan67> lol, Again, just because they're working on the day you submitted your request doesn't mean they've made it to your request yet.
#851 [18:24] <CapFan67> lol, I see that you keep posting my nick to try and get my attention. I'll assume this is an indication that you're *very* impatient. ...breathe. Give them time to get to your request.
#852 [18:25] <lol> okay thx
#853 [18:25] <lol> then they always send to me an automatic reply is that normal?
#854 [18:26] <lol> +capfan67
#855 [18:26] <CapFan67> lol, when you first submit your request, you will get a system email. If you say "always" that implies you've submitted more than once. Try to avoid that.
#856 [18:27] <CapFan67> lol, When they get to your request, a real person will manage your issue. Note, this may involve sending you prepared dialog (seems like a bot, but it's not). Digest everything they tell you, and work with them as cooperatively as you can.
#857 [18:27] <lol> +capfan67 what happen when i send to them more than one?
#858 [18:28] <CapFan67> lol, All you manage to do is waste their time processing all of your duplicate requests. In other words, you make things slower for you and everyone else.
#859 [18:29] <lol> +capfan67 thanks for helping me <3
#860 [18:29] <CapFan67> lol, You're quite welcome. Best of luck.
#861 [18:30] <lol> +capfan67 sorry last question okay
#862 [18:31] <lol> i was changing something suddenly my password has been gone
#863 [18:31] <CapFan67> lol, What were you changing?
#864 [18:31] <lol> optifine cape okay
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#866 [18:32] <lol> when i type my password it says invaild email or password okay
#867 [18:32] <CapFan67> lol, To change your cape, you gave a 3rd party your login information. That resulted in your account being flagged and locked. In the future, **never** give your login information to a NON-Mojang site.
#868 [18:32] * Gfacts [webchat@cpe-68-174-180-153.nyc.res.rr.com] has joined #minecrafthelp
#869 [18:32] <lol> how can i solve it ?
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#871 [18:33] <CapFan67> lol, Only MOjang can unlock your account. You must wait for their response.
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#874 [18:34] <CapFan67> lol, I have a question. Did you change your cape several times before your account was locked?
#875 [18:34] <CapFan67> lol, Several times in a row?
#876 [18:34] <lol> yea
#877 [18:34] <CapFan67> lol, Or did you change it just once?
#878 [18:34] <lol> i changed it alot of time
#879 [18:34] <CapFan67> lol, Ok. Just trying to establish a pattern. That's what I've been seeing. Several changes in a row, then locked.
#880 [18:35] <CapFan67> lol, Thanks for the feedback. It's very helpful.
#881 [18:36] <lol> when i go to request my password nothing come to me why ?
#882 [18:36] <CapFan67> lol, Because your account is locked. That's normal.
#883 [18:36] <lol> can i show my message to mojang to u?
#884 [18:37] <lol> and u said its gonna work or no? +capfan67
#885 [18:37] <CapFan67> lol, There isn't anything I can do with your message. You'll need to wait for them to respond. If they ask for more information, provide what they ask for.
#886 [18:38] <lol> do u think my miecraft account will be unlocked?
#887 [18:39] <CapFan67> lol, There's no way for me to know that. They will work with you.
#888 [18:39] <lol> okay then i do a mistake in my transiction id
#889 [18:39] <CapFan67> lol, I need to make a phone call, and will be stepping away. I wish you luck in your effort. Take care.
#890 [18:40] <lol> okay thx for ur helping
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#896 [18:50] <ArcticJames> I'm having trouble getting on to online servers like Hypixel
#897 [18:52] <ArcticJames> I'm not using any service pack and I'm playing on 1.3.2
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#902 [19:56] <NemoTron> I can not play the game because I am told that I only have the demo version but it is necessary because I bought the game long ago
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#906 [20:43] <cptzombie12> hello, I have a problem with my minecraft. Everytime If press play my minecraft loads on majong and then crashes
#907 [20:44] * cameron_playz123 [webchat@n218250064207.netvigator.com] has joined #minecrafthelp
#908 [20:44] <cameron_playz123> I cant start my minecraft
#909 [20:44] <cameron_playz123> it says error
#910 [20:44] <cptzombie12> same problem here!
#911 [20:45] <cptzombie12> Process crashed with exit code -1073741819
#912 [20:45] <mattym> ?? tools/hjt
#913 [20:45] <Absol> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#914 [20:45] <Absol> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#915 [20:45] <mattym> cptzombie12 and cameron_playz123, You will both need to follow the instructions Absol wrote.
#916 [20:45] <cameron_playz123> so annoying
#917 [20:45] <cameron_playz123> ah ok
#918 [20:48] <cptzombie12> https://paste.ubuntu.com/p/8CrxNfn7m8/
#919 [20:49] <mattym> cptzombie12, Disable the overlay feature in both Player.me and Discord
#920 [20:49] <cptzombie12> will do!
#921 [20:50] <cameron_playz123> this is what it gave me
#922 [20:51] <cameron_playz123> wait
#923 [20:51] <cameron_playz123> how do you paste the thing
#924 [20:52] <cptzombie12> Best support team EVER!
#925 [20:52] <cptzombie12> thanks my game works!
#926 [20:52] <cameron_playz123> my doesnt
#927 [20:52] <mattym> cameron_playz123, Get the url/link to the page Absol instructed you to make
#928 [20:52] <cameron_playz123> sory but where is it
#929 [20:52] <cameron_playz123> the hijackthis thing
#930 [20:52] <cameron_playz123> ?
#931 [20:53] <mattym> cameron_playz123, Read all the instructions again.
#932 [20:53] <cameron_playz123> ok
#933 [20:53] <cptzombie12> Thanks guys, i'm out!
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#935 [20:55] <cameron_playz123> how do you paste it here
#936 [20:55] <cameron_playz123> I tried to prees the paste button below
#937 [20:55] <mattym> cameron_playz123, Did it take you to a new page?
#938 [20:55] <cameron_playz123> yes
#939 [20:56] <mattym> cameron_playz123, Copy the Address/URL/Link to that page into the chat.
#940 [20:56] <cameron_playz123> https://paste.ubuntu.com/p/f3cKyVntng/
#941 [20:57] <mattym> cameron_playz123, The McAfee Firewall is known to cause your issues, you will need to remove it with the following instructions
#942 [20:57] <mattym> ??> cameron_playz123 av/mcafee/uninstall
#943 [20:57] <Absol> cameron_playz123: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#944 [21:00] <cameron_playz123> where is the MCPR tool
#945 [21:00] <mattym> cameron_playz123, On the page, where Absol said it will be
#946 [21:02] <cameron_playz123> can you take a screenshot of it
#947 [21:02] <cameron_playz123> cause I really cant find it
#948 [21:03] <mattym> cameron_playz123, Read through the full page under step 2
#949 [21:03] <mattym> cameron_playz123, It has a download link.
#950 [21:07] <cameron_playz123> it is deleting my things
#951 [21:08] <cameron_playz123> is that what should be hqppening
#952 [21:08] <mattym> cameron_playz123, Yes
#953 [21:08] <cameron_playz123> ok is thst it
#954 [21:08] <mattym> cameron_playz123, Let it finish, restart the PC when it tells you to.
#955 [21:09] <cameron_playz123> ok
#956 [21:09] <cameron_playz123> I hope this works
#957 [21:09] <cameron_playz123> cause I paid good money for minecraft
#958 [21:13] * jaja [webchat@cpe-76-170-55-192.socal.res.rr.com] has joined #minecrafthelp
#959 [21:13] <jaja> how do I close a Minecraft support ticket?
#960 [21:14] * KjB_Sleepa [webchat@pool-108-26-193-200.bstnma.fios.verizon.net] has joined #minecrafthelp
#961 [21:14] <KjB_Sleepa> Does anybody know how to refund Minecraft?
#962 [21:14] <jaja> what do u mean?
#963 [21:14] <mattym> jaja, You don't. If you no longer need assistance, just let them know when they reply.
#964 [21:14] <jaja> thank u
#965 [21:14] * jaja [webchat@cpe-76-170-55-192.socal.res.rr.com] has quit. (Client Quit)
#966 [21:14] <mattym> ??> KjB_Sleepa account/refund
#967 [21:14] <Absol> KjB_Sleepa: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#968 [21:14] <KjB_Sleepa> nice
#969 [21:15] * KjB_Sleepa [webchat@pool-108-26-193-200.bstnma.fios.verizon.net] has quit. (Client Quit)
#970 [21:27] * cptzombie12 [webchat@ip-213-127-8-193.ip.prioritytelecom.net] has joined #minecrafthelp
#971 [21:27] <cptzombie12> hallo guys im back, I've made a server a long time ago server.jar. when I press on it doesn't work anymore. it just goes on and then shuts down.
#972 [21:28] <mattym> ??> cptzombie12 mp/server-setup
#973 [21:28] <Absol> cptzombie12: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#974 [21:39] * Linkcrossing [webchat@c-68-36-178-153.hsd1.mi.comcast.net] has joined #minecrafthelp
#975 [21:40] <Linkcrossing> Hi, when I try to download the game I get an "unable to save download drown2.ogg" (http://prntscr.com/mfj5nl)and i've tried everything on the troubleshoot page, as well as uninstalling and reinstalling.
#976 [21:41] <mattym> ??> Linkcrossing error/download
#977 [21:41] <Absol> Linkcrossing: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#978 [21:41] <Linkcrossing> I do not have anything on my computer that is on that list.
#979 [21:42] <Linkcrossing> other than discord.
#980 [21:42] <mattym> ??> Linkcrossing tools/hjt
#981 [21:42] <Absol> Linkcrossing: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#982 [21:42] <Absol> Linkcrossing: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#983 [21:44] <Linkcrossing> https://paste.ubuntu.com/p/xRYb3gcM4b/
#984 [21:45] <mattym> Linkcrossing, Are you on a home internet connection?
#985 [21:46] <Linkcrossing> Yes
#986 [21:46] <mattym> Linkcrossing, Ok, nothing popping up in that log, lets try this first.
#987 [21:46] <mattym> ??> Linkcrossing av/adwcleaner
#988 [21:46] <Absol> Linkcrossing: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#989 [21:46] <Absol> Linkcrossing: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#990 [21:46] * Amelia [webchat@n1-40-195-46.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#991 [21:46] <Amelia> hi
#992 [21:47] <Linkcrossing> I can guarantee I don't have any malware, but thanks for the help.
#993 [21:47] * Linkcrossing [webchat@c-68-36-178-153.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#994 [21:47] <Amelia> what
#995 [21:47] * Israel [webchat@c-98-202-6-182.hsd1.ut.comcast.net] has joined #minecrafthelp
#996 [21:47] <Amelia> I need help
#997 [21:47] <CapFan67> Pity they bailed. Likely just needed to rename the assets folder.
#998 [21:48] <Amelia> wwwwwwwwwwaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
#999 [21:48] * Amelia [webchat@n1-40-195-46.bla1.nsw.optusnet.com.au] has quit. (Client Quit)
#1000 [21:48] <CapFan67> Amelia, What do you need help with>
#1001 [21:48] <CapFan67> gah..
#1002 [21:48] * Israel [webchat@c-98-202-6-182.hsd1.ut.comcast.net] has quit. (Client Quit)
#1003 [21:48] * Israel [webchat@c-98-202-6-182.hsd1.ut.comcast.net] has joined #minecrafthelp
#1004 [21:49] <Israel> My game lags severely when I load a texture pack
#1005 [21:51] <CapFan67> Israel, We only support current version unmodded client issues. If you're havning trouble with a particular resource pack, you may need to contact the author.
#1006 [21:51] <Israel> Big scam
#1007 [21:51] * Israel [webchat@c-98-202-6-182.hsd1.ut.comcast.net] has quit. (Client Quit)
#1008 [22:05] * AFOOPA [webchat@c-98-202-6-182.hsd1.ut.comcast.net] has joined #minecrafthelp
#1009 [22:05] <AFOOPA> I'm not getting my password reset email
#1010 [22:08] <cptzombie12> I tried to fix the server but even with the ''pause'' it didn't work.
#1011 [22:09] <CapFan67> cptzombie12, Pause isn't a fix. It stops the batch file so you can see the error.
#1012 [22:09] <cptzombie12> if I remove the ip adress the server stays
#1013 [22:09] * Corbyn [webchat@75-4-120-80.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1014 [22:09] <CapFan67> AFOOPA, If you're not getting Mojang system emails, you'll need to contact Mojang Customer Support:
#1015 [22:09] <CapFan67> ??> AFOOPA account/send-email
#1016 [22:09] <cptzombie12> but if you write it down again the problem comes back
#1017 [22:09] <Absol> AFOOPA: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1018 [22:09] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has joined #minecrafthelp
#1019 [22:09] <Absol> AFOOPA: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1020 [22:09] <CapFan67> ??> AFOOPA account/trans-id
#1021 [22:09] <Absol> AFOOPA: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1022 [22:10] <mattym> cptzombie12, Do you mean in the server.properties file?
#1023 [22:10] <CapFan67> cptzombie12, What do you mean "remove the ip"? From where?
#1024 [22:10] <cptzombie12> yes mattym server.properties
#1025 [22:10] <mattym> cptzombie12, Well, nothing is supposed to be there.
#1026 [22:10] <Corbyn> Hey, so I tried to login to my account after like a year or something? And I can't seem to remember my login email
#1027 [22:10] <mattym> cptzombie12, Notice the lack of it ever telling you to put something there in the instructions?
#1028 [22:11] <cptzombie12> im running my server on hamachi. so i'm not allowed to use it? because I always did
#1029 [22:11] <mattym> cptzombie12, We don't support Hamachi
#1030 [22:11] <mattym> cptzombie12, Set the server up properly.
#1031 [22:11] <cptzombie12> I understand it
#1032 [22:11] <cptzombie12> thank you
#1033 [22:12] <CapFan67> Corbyn, do you not remember which of your emails you used, or are you sure you no longer have access to that email?
#1034 [22:12] <Corbyn> I do not remember which email I used, I can provide the account username though
#1035 [22:12] <CapFan67> Corbyn, We're not Mojang. We can't tell you what email it was.
#1036 [22:13] <Corbyn> Okay
#1037 [22:13] * Corbyn [webchat@75-4-120-80.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#1038 [22:13] <CapFan67> Corbyn, If you still have the email, but don't know which one, do a password reset on each email. the one with the respo.....
#1039 [22:13] <CapFan67> gah...
#1040 [22:15] <ArcticJames> My Minecraft isn't responding and i'm not using any compatibility settings, also I using 1.3.2 version of the game
#1041 [22:15] <ArcticJames> *1.13.2
#1042 [22:15] <CapFan67> ArcticJames, Does it stop responding after you press play on the launcher screen?
#1043 [22:16] <ArcticJames> When the game trys to load like in 5 secs in says not responding
#1044 [22:16] <CapFan67> ArcticJames, That's sometimes caused by incompatible software. Let's see what's running:
#1045 [22:16] <CapFan67> ??> ArcticJames tools/hjt
#1046 [22:16] <Absol> ArcticJames: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1047 [22:16] <Absol> ArcticJames: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1048 [22:17] <ArcticJames> ok lemme do it
#1049 [22:17] * Manda [webchat@97-113-45-122.tukw.qwest.net] has joined #minecrafthelp
#1050 [22:19] <Manda> Hi! So, my game continues to crash over and over again, and it's been about a month of it doing this. Whenever i click "play", the game loads, then crashes seconds later. I don't know what to do.
#1051 [22:19] <CapFan67> Manda, Do you get an error number or description, or does the game just stop responding?
#1052 [22:19] <Manda> The game just stops responding.
#1053 [22:19] <CapFan67> Manda, That's sometimes caused by incompatible software. Let's see what's running:
#1054 [22:20] <CapFan67> ??> Manda tools/hjt
#1055 [22:20] <Absol> Manda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1056 [22:20] <Absol> Manda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1057 [22:20] <Manda> "an unexpected error has crashed the game" is what it tells me every time.
#1058 [22:20] <Manda> alright
#1059 [22:21] <CapFan67> Manda, That description might lead us down a different road. But let's look for incompatible software first anyway.
#1060 [22:22] <ArcticJames> CapFan67 should I paste the full link
#1061 [22:22] <CapFan67> ArcticJames, Yes.
#1062 [22:22] <ArcticJames> https://paste.ubuntu.com/p/6n4v8XyptZ/
#1063 [22:22] <CapFan67> ArcticJames, You have malware known to cause your issue (RelevantKnoweldge). Here are the removal instructions:
#1064 [22:23] <CapFan67> ??> ArcticJames av/adwcleaner
#1065 [22:23] <Absol> ArcticJames: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1066 [22:23] <Absol> ArcticJames: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1067 [22:24] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1068 [22:25] <Manda> wait so- im confused lol, im sorry
#1069 [22:26] <Manda> do i look up hijackthis.com or?
#1070 [22:26] <CapFan67> Manda, Sure. What's can I explain.
#1071 [22:26] * maginnis [webchat@user-5-173-152-47.play-internet.pl] has joined #minecrafthelp
#1072 [22:26] <maginnis> sup
#1073 [22:26] <maginnis> anyone on?
#1074 [22:26] <CapFan67> Manda, Hijackthis is a tool it produces a report of your running programs so we can see if any of them are causing your issue.
#1075 [22:27] <Manda> yes yes i understand that, haha. but how do i get to it?
#1076 [22:27] <Manda> like, the place itself? sgffldjso im so dumb aaa sorry
#1077 [22:27] <CapFan67> Manda, Absol gave you a link. when that page loads, the download should begin. Save and run as Administrator.
#1078 [22:27] <CapFan67> I can give you the link again if you need it.
#1079 [22:28] <Manda> OH okok
#1080 [22:28] <Manda> the green link, right?
#1081 [22:28] <CapFan67> Manda, The color depends on your browser. This link: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1082 [22:29] <Manda> ok its downloading
#1083 [22:29] * FiredanxYT [webchat@c-67-169-185-15.hsd1.ca.comcast.net] has joined #minecrafthelp
#1084 [22:30] * XxenorexX [webchat@201-208-56-251.genericrev.cantv.net] has joined #minecrafthelp
#1085 [22:30] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has joined #minecrafthelp
#1086 [22:30] <ArcticJames> Ok I'm back can I have the rest of the directions
#1087 [22:30] <XxenorexX> hola?
#1088 [22:30] <XxenorexX> necesito ayuda
#1089 [22:30] <CapFan67> ArcticJames, If the cleaner has finished, try running the game.
#1090 [22:31] <ArcticJames> ok
#1091 [22:31] <XxenorexX> español ?
#1092 [22:31] <CapFan67> XxenorexX, What do you need help with? ..and we speak English.
#1093 [22:31] <FiredanxYT> Whenever I try to get on a minecraft server, it says stopped responding and when i close it it says Java(TM) SE Binary has stopped responding.
#1094 [22:31] <ArcticJames> Thanks for cleaning my computer
#1095 [22:31] <CapFan67> ArcticJames, I assume it's working now?
#1096 [22:32] <ArcticJames> I'm running it
#1097 [22:32] <ArcticJames> Its good
#1098 [22:32] <XxenorexX> by translator, I have a problem with the graphics and I do everything to fix it and nothing seems to work
#1099 [22:32] <CapFan67> FiredanxYT, "not responding" conditions are sometimes caused by incompatible software. Let's see what's running:
#1100 [22:32] <CapFan67> ??> FiredanxYT tools/hjt
#1101 [22:32] <Absol> FiredanxYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1102 [22:32] <Absol> FiredanxYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1103 [22:32] * cptzombie12 [webchat@ip-213-127-8-193.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#1104 [22:33] <CapFan67> XxenorexX, Does the game give you an error? If so, I can give you instructions to provide us with the log to view the error.
#1105 [22:33] <CapFan67> ArcticJames, Glad to hear it's working. Enjoy!
#1106 [22:33] <ArcticJames> thank you
#1107 [22:33] <XxenorexX> https://paste.ubuntu.com/p/tH3ZCcR9Gk/
#1108 [22:33] * ArcticJames [webchat@cpe-104-33-80-116.socal.res.rr.com] has quit. (Client Quit)
#1109 [22:33] <maginnis> Whos the founder of this site?
#1110 [22:34] <XxenorexX> I already did what they asked me but I got confused
#1111 [22:35] <XxenorexX> it's about something net.minecraft.net.main main
#1112 [22:36] <CapFan67> XxenorexX, Here are the instructions so that I can see your log/error:
#1113 [22:36] <CapFan67> ??> XxenorexX launcher/log-txt
#1114 [22:36] <Absol> XxenorexX: We need to see your full launcher log, which is created in the game directory.
#1115 [22:36] <maginnis> .
#1116 [22:36] <Absol> XxenorexX: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1117 [22:36] <maginnis> e
#1118 [22:37] <CapFan67> maginnis, I hang out here, help solve problems and such. I'm not sure who founded the channel. It was far before my time.
#1119 [22:38] <maginnis> k
#1120 [22:38] <maginnis> ty
#1121 [22:39] <FiredanxYT> what link are you talking about?
#1122 [22:40] <XxenorexX> where is the "Launch options"
#1123 [22:40] <XxenorexX> I do not understand anything
#1124 [22:40] <FiredanxYT> What link do you want me to give you?
#1125 [22:40] <mattym> FiredanxYT, The one the given instructions have you make.
#1126 [22:40] <CapFan67> FiredanxYT, After you paste to the "Content" field and fill in the "poster" field, click "Paste!". This will take you to a new page. Give us that link/URL to that new page.
#1127 [22:41] <mattym> XxenorexX, Its an option on the launcher, if you don't see it, you may need to translate that to your language, or hit the 3 lined button below your username on the launcher.
#1128 [22:41] <CapFan67> XxenorexX, I'm very sorry, but I only speak English. I can't make this simpler. =(
#1129 [22:42] <maginnis> Do you guys know what is it about? I tried recovering my password through mojang.com but no emails are arriving. My email is associated with my minecraft.net account - when i try making a new account using my email it shows that this email is already associated to a minecraft account (mine) so why arent the emails arriving
#1130 [22:43] <CapFan67> maginnis, There are a number of reasons why you might not be getting system emails. But assuming you checked your junk/spam folder, then you'll need to contact Mojang to sort it out.
#1131 [22:43] <CapFan67> ??> maginnis account/send-email
#1132 [22:43] <Absol> maginnis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1133 [22:43] <Absol> maginnis: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1134 [22:43] <CapFan67> ??> maginnis account/trans-id
#1135 [22:43] <FiredanxYT> https://paste.ubuntu.com/p/SgZDNHX9HF/plain/
#1136 [22:43] <Absol> maginnis: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1137 [22:45] <CapFan67> FiredanxYT, You have malware know to cause the "not responding" issue (PremierOpinion). You also have ByteFence, know to block downloads. I'll link the remvoal instructions:
#1138 [22:45] <CapFan67> ??> FiredanxYT av/adwcleaner
#1139 [22:45] <Absol> FiredanxYT: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1140 [22:45] <Absol> FiredanxYT: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1141 [22:45] <CapFan67> ??> FiredanxYT av/bytefence
#1142 [22:45] <Absol> FiredanxYT: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1143 [22:45] <CapFan67> FiredanxYT, Make sure you take care of both issues, then we'll continue.
#1144 [22:49] * FiredanxYT [webchat@c-67-169-185-15.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1145 [22:51] <XxenorexX> is "automatically ask mojang for assistance with fixing crashes"? ...If you think I'm a nuisance, excuse me because this is new to me
#1146 [22:51] * maginnis [webchat@user-5-173-152-47.play-internet.pl] has quit. (Quit: webchat.esper.net)
#1147 [22:52] * blyat [webchat@user-5-173-152-47.play-internet.pl] has joined #minecrafthelp
#1148 [22:52] <mattym> XxenorexX, You have not been instructed to contact Mojang, and they do not help with crashes.
#1149 [22:52] <mattym> XxenorexX, Get the log you were instructed to get.
#1150 [22:52] <CapFan67> XxenorexX, You're not a nuisance, no worries. I just need to see your error in the log to help you.
#1151 [22:53] <CapFan67> XxenorexX, I will link the instructions again:
#1152 [22:53] <CapFan67> ??> XxenorexX launcher/log-tx
#1153 [22:53] <CapFan67> ??> XxenorexX launcher/log-txt
#1154 [22:53] <Absol> XxenorexX: We need to see your full launcher log, which is created in the game directory.
#1155 [22:53] <Absol> XxenorexX: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1156 [22:53] <mattym> !kick blyat Choose a non-offensive name
#1157 [22:53] * Absol kicked blyat from #minecrafthelp (Reason: lyat :Choose a non-offensive name)
#1158 [22:54] * Dynameus [webchat@38.106.22.107] has joined #minecrafthelp
#1159 [22:55] * blyat [webchat@user-5-173-152-47.play-internet.pl] has joined #minecrafthelp
#1160 [22:55] <mattym> !ban blyat
#1161 [22:55] * Absol kicked blyat from #minecrafthelp (Reason: lyat :You have been removed from this channel)
#1162 [22:58] * FiredanxYT [webchat@c-67-169-185-15.hsd1.ca.comcast.net] has joined #minecrafthelp
#1163 [22:58] <FiredanxYT> ty
#1164 [22:58] <FiredanxYT> it worked
#1165 [22:58] <FiredanxYT> now i can play minecraft again :D
#1166 [22:58] <CapFan67> FiredanxYT, Great to hear. Enjoy!
#1167 [23:01] <Dynameus> Can I get a Minecraft Windows 10 Edition Redeem Code for free if I bought JAVA Edition now？
#1168 [23:02] <CapFan67> ??> Dynameus bedrock/code
#1169 [23:02] <Absol> Dynameus: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#1170 [23:02] <CapFan67> Dynameus, The offer ended in October.
#1171 [23:02] <Dynameus> Thx
#1172 [23:05] * Dynameus [webchat@38.106.22.107] has quit. (Quit: webchat.esper.net)
#1173 [23:09] * Spankster206 [webchat@cpe-24-209-36-202.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1174 [23:10] * ZR28 [webchat@c-73-106-14-94.hsd1.ga.comcast.net] has joined #minecrafthelp
#1175 [23:11] <ZR28> I cant click the green botton to start the game it says I haven't downloaded it
#1176 [23:11] <ZR28> says unable to save download
#1177 [23:12] <CapFan67> ??> ZR28 error/download
#1178 [23:12] <Absol> ZR28: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1179 [23:20] <XxenorexX> I try to understand and I can not, in the tutorial that sent capfan67 tells me a folder of .Minecraft that I have no sense, is that it? ... in the logs folder
#1180 [23:21] <CapFan67> XxenorexX, The log file is: .minecraft\launcher_log.txt
#1181 [23:24] <CapFan67> XxenorexX, Something like: C:\Users\XxenorexX\AppData\Roaming\.minecraft\launcher_log.txt
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#1183 [23:34] <ZR28> what if I need those applications?
#1184 [23:34] <ZR28> the ones you said ot delete
#1185 [23:34] <CapFan67> ZR28, They are known to conflict with Minecraft. Which application are you concerned about removing?
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#1187 [23:37] <ZR28> discord and mc affee
#1188 [23:38] <CapFan67> ZR28, The only problem with Discord is the overlay. McAffee is terrible software. Having said that, remove mcaffee to see if that's the cause. You can always choose to re-install it once you know.
#1189 [23:38] <ZR28> okay
#1190 [23:38] <ZR28> hold on
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#1192 [23:41] <ZR28> so far, my problem was that byte fence crap. and I only deleted it and didn't uninstall it. so I went and uninstalled and it is loading fine right now.
#1193 [23:41] <CapFan67> ZR28, If the game is loading fine, then you're probably good for now. Just be aware that McAfee could block downloads in the future. Something to tuck away if you have problems later.
#1194 [23:41] <ZR28> THANKYOUSO MUCH CAPFAN!!
#1195 [23:42] <CapFan67> ZR28, Glad it's working. Enjoy!
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#1199 [23:51] <XxenorexX> capnaf67 I do not have the launcher_logs folder, will it be because I'm not premium?
#1200 [23:52] <CapFan67> XxenorexX, Did you by the game?
#1201 [23:52] <CapFan67> *buy
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#1203 [23:53] <cameron_playz123> I am back and my minecraft is still not working
#1204 [23:54] <cameron_playz123> pls help mattym
#1205 [23:54] <XxenorexX> Before having Windows 10 and if I worked the No premium, now I have the 8 and it does not work
#1206 [23:54] <cameron_playz123> mine says error
#1207 [23:54] <mattym> ??> cameron_playz123 win/reinst
#1208 [23:54] <Absol> cameron_playz123: You may need to reinstall the locally installed files that Minecraft puts into place.
#1209 [23:54] <Absol> cameron_playz123: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1210 [23:55] <cameron_playz123> what si the saves directory
#1211 [23:55] <cameron_playz123> is it the folder saying saves?
#1212 [23:56] <mattym> cameron_playz123, Yes
#1213 [23:56] <cameron_playz123> ok
#1214 [23:56] <cameron_playz123> so everything but saves
#1215 [23:56] <cameron_playz123> right?
#1216 [23:56] <mattym> cameron_playz123, Yes
#1217 [23:56] <cameron_playz123> ok
#1218 [23:57] <XxenorexX> So I have to buy the premium? I have no solution to my problem?