#1 [00:00] <mattym> XxenorexX, You have to have purchased Minecraft to play it.
#2 [00:00] <cameron_playz123> i think ..... it is WORKING
#3 [00:00] <cameron_playz123> I feel the powerrrr
#4 [00:02] <XxenorexX> but if before I had the non-premium and it worked fine, but I changed the operating system and it started to fail
#5 [00:03] <mattym> XxenorexX, Buy the game.
#6 [00:03] <XxenorexX> ok , thanks
#7 [00:03] <cameron_playz123> Lmao
#8 [00:06] <cameron_playz123> nooooooooooooooooooooooooo
#9 [00:06] <cameron_playz123> It did not work
#10 [00:06] <cameron_playz123> whyyyyyyyyy
#11 [00:06] <cameron_playz123> is life so unfair
#12 [00:07] <mattym> cameron_playz123, Did the mcafee removal tool give you any errors? Or did it complete properly.
#13 [00:08] <cameron_playz123> it completely removed
#14 [00:09] <mattym> cameron_playz123, Is the game still giving you a Failed to Download Error, or something new?
#15 [00:09] <cameron_playz123> its the same
#16 [00:09] <mattym> cameron_playz123, Ok lets get a new HJT log
#17 [00:09] <mattym> ??> cameron_playz123 tools/hjt
#18 [00:09] <Absol> cameron_playz123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#19 [00:09] <Absol> cameron_playz123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#22 [00:10] <cameron_playz123> https://paste.ubuntu.com/p/hxhrWyzPzs/
#23 [00:10] <cameron_playz123> I am so sad
#24 [00:10] <cameron_playz123> :(((
#25 [00:11] <mattym> ??> cameron_playz123 av/adwcleaner
#26 [00:11] <Absol> cameron_playz123: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#27 [00:11] <Absol> cameron_playz123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#28 [00:13] <cameron_playz123> ok
#29 [00:14] * cameron_playz123 [webchat@n218250064207.netvigator.com] has joined #minecrafthelp
#30 [00:15] <cameron_playz123> ok I am back
#31 [00:15] <mattym> cameron_playz123, Try to start the game again.
#32 [00:15] <cameron_playz123> nope
#33 [00:16] <cameron_playz123> https://paste.ubuntu.com/p/xvMqkkBmjs/
#34 [00:16] <CapFan67> cameron_playz123, I have a quick question: when you deleted everything in your .minecraft folder earlier, were you able to delete your assets folder, or did you get an error and leave it there?
#35 [00:17] <mattym> cameron_playz123, On the error window that pops up, can you hit the more info or show all button, and copy the full error log to the paste site.
#36 [00:17] <cameron_playz123> I deleted everything
#37 [00:17] <cameron_playz123> I guess no more minecraft until I buy a new laptop
#38 [00:17] <cameron_playz123> sigj
#39 [00:17] <cameron_playz123> sigh it was a very fun game
#40 [00:18] <cameron_playz123> all that convincing my mom for nothing and that MVP+ rank for hypixel all gone
#41 [00:18] <cameron_playz123> stupid java
#42 [00:18] <cameron_playz123> doesnt want to start
#43 [00:19] <mattym> cameron_playz123, On the error window that pops up, can you hit the more info or show all button, and copy the full error log to the paste site.
#44 [00:19] <cameron_playz123> https://paste.ubuntu.com/p/SSx9yFbnGt/
#45 [00:20] <mattym> cameron_playz123, Well thats not the same as before.
#46 [00:20] <cameron_playz123> what?
#47 [00:20] <mattym> cameron_playz123, Right click the Minecraft icon/shortcut and select Run As Administrator.
#48 [00:20] <cameron_playz123> and then?
#49 [00:20] <mattym> cameron_playz123, See if it starts properly.
#50 [00:21] <cameron_playz123> it did not work
#51 [00:21] <cameron_playz123> sorry for bothring you\
#52 [00:22] <CapFan67> cameron_playz123, Go here. download and install Java: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#53 [00:23] <CapFan67> cameron_playz123, I need to head out, but mattym can help you point your profile to that installed version.
#54 [00:23] <cameron_playz123> ok
#55 [00:23] <cameron_playz123> so do I download the online version or offline
#56 [00:23] <mattym> cameron_playz123, The Windows x64 version
#57 [00:24] <mattym> cooldude, Windows x64 .exe version
#58 [00:24] <mattym> cameron_playz123, Make sure you select the one under 8u202
#59 [00:25] * GreyWolf73 [webchat@120.153.205.32] has joined #minecrafthelp
#60 [00:25] <GreyWolf73> my Minecraft isn't going past the 'mojang' screen
#61 [00:25] <GreyWolf73> anyone know what to do?
#62 [00:25] <mattym> ??> GreyWolf73 tools/hjt
#63 [00:26] <Absol> GreyWolf73: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#64 [00:26] <Absol> GreyWolf73: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#65 [00:26] <GreyWolf73> hijackthis? sounds a bit sketchy
#66 [00:26] <cameron_playz123> I do have problems with java
#67 [00:26] <mattym> GreyWolf73, You can look into it if you need.
#68 [00:26] <cameron_playz123> man the internet is really complicated
#69 [00:26] <GreyWolf73> same
#70 [00:27] <cameron_playz123> whta do I do after I finished downloading Java?
#71 [00:27] <mattym> cameron_playz123, Install it.
#72 [00:27] <cameron_playz123> I did
#73 [00:27] <cameron_playz123> after?
#74 [00:28] <mattym> cameron_playz123, Open the Minecraft launcher, go to the Launch Options setting
#75 [00:28] <cameron_playz123> then?
#76 [00:29] <mattym> cameron_playz123, First, make sure the Advanced Settings option is turned on.
#77 [00:29] <mattym> cameron_playz123, Then click on the profile thats called Latest Release.
#78 [00:29] <GreyWolf73> https://paste.ubuntu.com/p/nMkJ4J654J/
#79 [00:29] <cameron_playz123> then?
#80 [00:30] <mattym> cameron_playz123, Just to double check, you downloaded and installed the x64 Java that is version 8u202?
#81 [00:30] <cameron_playz123> yes
#82 [00:30] <cameron_playz123> specifically the 8u202 x64 .exe
#83 [00:30] <mattym> GreyWolf73, You have some malware/adware that causes issues with the game, do the following instructions Absol writes
#84 [00:31] <mattym> ??> GreyWolf73 av/adwcleaner
#85 [00:31] <Absol> GreyWolf73: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#86 [00:31] <Absol> GreyWolf73: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#87 [00:31] <cameron_playz123> not the tar.gz one
#88 [00:31] <mattym> cameron_playz123, Ok in the Latest Release profile, turn on the Java Executable setting.
#89 [00:31] <cameron_playz123> then?
#90 [00:32] <mattym> cameron_playz123, Replace the text in the box next to it with the following: C:\Program Files\Java\jre1.8.0_202\bin\javaw.exe
#91 [00:32] <cameron_playz123> then?
#92 [00:32] <GreyWolf73> okay brb
#93 [00:33] <mattym> cameron_playz123, Then save the profile, go back to the 'News' tab of the launcher and try to start the game, with the Latest Release profile
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#95 [00:33] <cameron_playz123> OMGGGGG
#96 [00:33] <cameron_playz123> It workeddd
#97 [00:33] <cameron_playz123> ysssssss
#98 [00:33] <cameron_playz123> thannk you so much
#99 [00:33] <mattym> cameron_playz123, Keep in mind, that if you update Java, you will need to adjust that setting to match the new version.
#100 [00:33] <cameron_playz123> I dont know how to repayyou
#101 [00:34] <cameron_playz123> wait
#102 [00:34] <cameron_playz123> what if I want to play 1.8.9
#103 [00:34] <mattym> cameron_playz123, We do not support older versions.
#104 [00:34] <cameron_playz123> ok then
#105 [00:36] * GreyWolf73 [webchat@120.153.205.32] has joined #minecrafthelp
#106 [00:36] <GreyWolf73> I ran the ting
#107 [00:36] <GreyWolf73> thing* and it restarted my computer
#108 [00:36] <mattym> GreyWolf73, Try to start the game, it may take a while to start.
#109 [00:36] <GreyWolf73> okay
#110 [00:37] <GreyWolf73> thank you!
#111 [00:37] <cameron_playz123> is worked for 1.8.9 as welll thank you so muchh
#112 [00:38] <cameron_playz123> wait
#113 [00:38] <GreyWolf73> its working now, I hope it stays working for my sister!
#114 [00:38] <cameron_playz123> do you guys happed to know how to install clients?
#115 [00:38] <mattym> cameron_playz123, The launcher is the client. We do not assist with any 3rd part options.
#116 [00:39] <cameron_playz123> thank you anyway
#117 [00:39] <mattym> party*
#118 [00:39] <cameron_playz123> like you dont know how to install hyperium right?
#119 [00:40] <mattym> cameron_playz123, We don't assist with 3rd party launcher, mods, addons, plugins, or anything not made by Mojang.
#120 [00:40] <cameron_playz123> ok
#121 [00:40] <cameron_playz123> tI understand now
#122 [00:41] <cameron_playz123> bye
#123 [00:41] * cameron_playz123 [webchat@n218250064207.netvigator.com] has quit. (Quit: webchat.esper.net)
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#125 [00:56] <Vape_Client_> a
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#130 [01:53] * alesan [~alesan@c-24-6-128-192.hsd1.ca.comcast.net] has joined #minecrafthelp
#131 [01:53] <alesan> hello I'm trying to get the seed of my server world
#132 [01:53] <alesan> I read to use /seed but it's not a recognized command
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#138 [02:45] <gord> he;;p
#139 [02:45] <gord> i am in need of a refund
#140 [02:45] <Greymagic27> gord, Hi
#141 [02:45] <Greymagic27> Here is the information on how to get a refund:
#142 [02:45] <Greymagic27> ??> gord account/refund
#143 [02:45] <Absol> gord: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#146 [03:31] * Chris [webchat@ip4da8057f.direct-adsl.nl] has joined #minecrafthelp
#147 [03:31] <Chris> Hello.
#148 [03:31] <Greymagic27> Chris, Hi! How can we help?
#149 [03:32] <Chris> Yes hello! It's me again. It was already 3 months ago or longer and then I also had the subject that my minecraft did not start! I have been waiting for a long time and it still does not work .. I have been waiting a LOT for a long time and now I'm really fed up! You are doing NIKS all the way and I'm completely finished with it so I want you to ta
#150 [03:32] <Chris> ke action now! And that you will do something about it once! I do not care what .. If you give me a new accoutn or you give me back money. If just something can be arranged because I do not like it very much! And that's why I want something to be done because I pay 30 euros and then I can not minecraft anymore so I like that something can be arrang
#151 [03:32] <Chris> ed preferably a new account so that I can play again! I hope this can be arranged.
#152 [03:33] <Greymagic27> When you try to start it, what message does it give you?
#153 [03:33] <Chris> I had sent this mail only, but I do not know what to send it to, so I'll do it via this chat.
#154 [03:34] <Chris> Well, he does open only he does not go on a start screen
#155 [03:35] <Greymagic27> Does it give you any kind of message when it opens? Like 'Not resonding' or 'game crash'?
#156 [03:38] <Chris> No, if I click on minecraft to start it up I will not be notified. He just does not do it.
#157 [03:38] <Greymagic27> ??> Chris launcher/log-txt
#158 [03:38] <Absol> Chris: We need to see your full launcher log, which is created in the game directory.
#159 [03:38] <Absol> Chris: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#160 [03:40] <Chris> Ok I'll try
#161 [03:44] <Chris> Sorry, but I really do not understand how to do this.
#162 [03:45] <Greymagic27> Chris, Which bit are you stuck on?
#163 [03:46] <Chris> From the beginning already.
#164 [03:46] <Greymagic27> On your launcher, can you see a button saying 'launch options'?
#165 [03:50] <Chris> No.
#166 [03:50] <Greymagic27> Can you send a picture of your launcher using imgur.com/upload ?
#167 [03:51] * Rentj02 [webchat@83.252.28.93.rev.sfr.net] has joined #minecrafthelp
#168 [03:51] * Rentj02 [webchat@83.252.28.93.rev.sfr.net] has quit. (Client Quit)
#169 [03:51] <Chris> How do you mean?
#170 [03:52] <Greymagic27> Can you take a screenshot of your launcher, then upload it to imgur.com/upload and send the link :)
#171 [04:02] <Chris> Oke
#172 [04:06] <Chris> https://imgur.com/a/PUA17Al
#173 [04:07] <Greymagic27> Hover over the icon and then hold shift and press right click
#174 [04:07] <Greymagic27> Then press maximise
#175 [04:14] <Chris> It really does not work: /
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#178 [04:26] * Ender_06 [webchat@p4FF75ED4.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [04:26] <Ender_06> hello
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#182 [04:59] * tyk [webchat@218.158.57.2] has joined #minecrafthelp
#183 [05:00] <tyk> hello, I am trying to initialize the game. However, it keeps on crashing and saying that "the game crashed whilst initializing game"
#184 [05:01] <tyk> I have tried many times, but it still doesn't work
#185 [05:27] * DevAkryx [webchat@99-59-161-45.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#186 [05:27] <DevAkryx> Hey is anyone avaliable?
#187 [05:31] <DevAkryx> I sent an email trying to return back information from my brothers account we made in 2011 trying to recieve the email, and still no response it has been about 2 weeks since i sent the email. Sent on Jan 19 2019. If i can get assistance that would be great.
#188 [05:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#189 [05:34] <urielsalis> ??> DevAkryx account/send-email/wait-time
#190 [05:34] <Absol> DevAkryx: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#191 [05:35] <DevAkryx> Oh snap it changed, thank you
#192 [05:35] * Gabbe [webchat@78-70-174-11-no155.tbcn.telia.com] has joined #minecrafthelp
#193 [05:35] <Gabbe> Hello
#194 [05:36] <urielsalis> hi Gabbe
#195 [05:37] <Gabbe> So when i try to do in the minecraft realms it said i need my parents consent. At bottom of my screen it says upgrade account so i click there. I get my parents consent then i have to buy something. I dont understand why do i need to buy something.
#196 [05:37] <urielsalis> ??> Gabbe account/gdpr
#197 [05:37] <Absol> Gabbe: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#198 [05:37] <urielsalis> ??> Gabbe account/coppa
#199 [05:37] <Absol> Gabbe: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#200 [05:37] <Absol> Gabbe: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#201 [05:38] <urielsalis> Gabbe, last link explains why there is a 10 cent charge
#202 [05:38] <Gabbe> Thanks
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#205 [05:52] * HoogOpWtf [webchat@ip-213-127-85-78.ip.prioritytelecom.net] has joined #minecrafthelp
#206 [05:53] <HoogOpWtf> i got a problem
#207 [05:53] <HoogOpWtf> i wanted to play a modpack that was started from twitch
#208 [05:53] <urielsalis> ??> HoogOpWtf mods
#209 [05:53] <Absol> HoogOpWtf: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#211 [06:17] * Sanskar [webchat@27.7.243.248] has joined #minecrafthelp
#212 [06:17] <Sanskar> hey
#213 [06:19] <Sanskar> Minecraft (java version) is crashing I reinstalled and restarted my computer
#214 [06:28] <CapFan67> Sanskar, When it crashes, do you get an error number or description, or does it just stop responding?
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#217 [06:36] <Sanskar> an unexpected issue occurred and the game crashed
#218 [06:36] <Sanskar> and gives crash report
#219 [06:36] <CapFan67> Sanskar, Does this happen when you launch the game with the "Play" button?
#220 [06:37] <Sanskar> yes
#221 [06:37] <CapFan67> Sanskar, Let's take a look at the log.
#222 [06:37] <CapFan67> ??> Sanskar launcher/log-txt
#223 [06:37] <Absol> Sanskar: We need to see your full launcher log, which is created in the game directory.
#224 [06:37] <Absol> Sanskar: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#225 [06:46] * Sanskar [webchat@27.7.243.248] has joined #minecrafthelp
#226 [06:46] <Sanskar> https://paste.ubuntu.com/p/MJsZpkZ6Tp/
#227 [06:47] <CapFan67> Sanskar, EXCEPTION_ACCESS_VIOLATION errors are sometimes caused by incompatible software running on your system. Let's see what's running:
#228 [06:47] <CapFan67> ??> Sanskar tools/hjt
#229 [06:47] <Absol> Sanskar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#230 [06:48] <Absol> Sanskar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#231 [06:49] <Sanskar> https://paste.ubuntu.com/p/9hfvtGY3YK/
#232 [06:50] <CapFan67> Sanskar, I see you have discord installed. Check to see if the Discord overlay is enabled. If so, turn it off.
#233 [06:52] <Sanskar> Done
#234 [06:52] <CapFan67> Sanskar, was it enabled previously?
#235 [06:52] <Sanskar> yes
#236 [06:52] <CapFan67> Sanskar, Run the game to see if you still have the error?
#237 [06:53] <Sanskar> Still have the error
#238 [06:54] <CapFan67> Sanskar, You also have Kaspersky installed, which is also known to cause client crashes and block downloads. I'll link the removal instructions:
#239 [06:54] <CapFan67> ??> Sanskar av/kaspersky
#240 [06:54] <Absol> Sanskar: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#241 [06:55] <CapFan67> Sanskar, ...actually, that won't match your issue. Though, ultimately I'd recommend better security software.
#242 [06:56] <CapFan67> Sanskar, Let's take a quick look at your drivers:
#243 [06:56] <Sanskar> kaspersky is not running now
#244 [06:56] <CapFan67> ??> Sanskar win/dxdiag
#245 [06:56] <Absol> Sanskar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#246 [06:56] <CapFan67> Sanskar, If you've just disabled kaspersky and want to run a quick test, feel free.
#247 [06:58] <Sanskar> https://paste.ubuntu.com/p/FRThQ4pymx/
#248 [06:59] <CapFan67> Sanskar, Seems up to date. Hmm...
#249 [07:02] <CapFan67> Sanskar, The crash produced this java output file. Can you create a paste of this file: .minecraft\hs_err_pid3768.log
#250 [07:04] <Sanskar> https://paste.ubuntu.com/p/tYWk8QY2WJ/
#251 [07:08] <CapFan67> Sanskar, I'm not seeing any of the typical causes for your crash. We can run some general tests (resetting the minecraft folder & running malware cleaner), or you can wait for a helper more experienced with Java specific crashes.
#252 [07:09] <Sanskar> lets reset the folder and run test
#253 [07:10] <CapFan67> Sanskar, The easiest and least intrusive way to reset minecraft to test is simply to rename your .minecraft folder. Navigate to %appdata% and rename .minecraft to .minecraft.old. (this allows you to put it back later, if this doesn't fix the issue).
#254 [07:11] <CapFan67> Sanskar, Make sure the launcher is closed while renaming the folder.
#255 [07:11] <CapFan67> Sanskar, After it's renamed, try launching the client to see if you still have the same error.
#256 [07:13] * EDO040509 [webchat@bzq-79-183-67-54.red.bezeqint.net] has joined #minecrafthelp
#257 [07:15] * EDO040509 [webchat@bzq-79-183-67-54.red.bezeqint.net] has quit. (Client Quit)
#258 [07:19] <Sanskar> still getting error
#259 [07:20] <CapFan67> Sanskar, Ok. If you want to put your old minecraft folder back, delete the new .minecraft and rename minecraft.old back to .minecraft. (place the period at the end when renaming)
#260 [07:21] <CapFan67> Sanskar, Here is the instruction page for the malware cleaner:
#261 [07:21] <CapFan67> ??> Sanskar av/adwcleaner
#262 [07:21] <Absol> Sanskar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#263 [07:21] <Absol> Sanskar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#264 [07:31] * zampoukos [webchat@31-23-187.netrun.cytanet.com.cy] has joined #minecrafthelp
#265 [07:32] <zampoukos> Hi, im getting this error io.netty.abstractchannel$annotatedconnectexception..i turned off my firewall but the issue is still there..any other suggestions?
#266 [07:32] <CapFan67> zampoukos, Does that happen with just one server or all servers?
#267 [07:33] <zampoukos> just mine
#268 [07:33] <CapFan67> zampoukos, I appologize. I must head out unexpectedly. Again, my appologies. Hepefully someone else monitoring the channel.
#269 [07:34] * Sanskar [webchat@27.7.243.248] has joined #minecrafthelp
#270 [07:46] * Sanskar [webchat@27.7.243.248] has joined #minecrafthelp
#271 [07:46] <Sanskar> done
#272 [07:49] * zampoukos [webchat@31-23-187.netrun.cytanet.com.cy] has quit. (Quit: webchat.esper.net)
#273 [07:52] * NekiWeki [webchat@94-225-129-134.access.telenet.be] has joined #minecrafthelp
#274 [07:53] <NekiWeki> Hi there! I'm experiencing issues connecting to my private dedicated Minecraft server. I am receiving the following error: io.netty.channel.abstractchannel$annotatedconnectexception. The other two players who were online with me also disconnected.
#275 [07:55] * Murray [webchat@ip185-125-221-216.ip.asom-net.dk] has joined #minecrafthelp
#276 [07:56] * Sanskar [webchat@27.7.243.248] has quit. (Quit: webchat.esper.net)
#277 [07:58] <Murray> I forgot my password, and when i try to recover it i don't get any mail with the recovery process. When i check my archive on my email i have old mails where i have reset the password many years ago. So the email address should be right. Any clues on why i don't get any password recovery mails?
#278 [08:02] * Ryan [webchat@104-57-116-130.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#279 [08:02] * Ryan is now known as Guest76326
#280 [08:03] * Guest76326 [webchat@104-57-116-130.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#281 [08:06] * jaybeeh [webchat@ip56542a91.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#282 [08:06] <jaybeeh> hi there
#283 [08:06] <jaybeeh> anywone who could help me out with some account issues
#284 [08:07] <Greymagic27> jaybeeh, Hi
#285 [08:07] <Greymagic27> What's the problem?
#286 [08:07] <jaybeeh> i know my username but not the email and password
#287 [08:07] <Greymagic27> jaybeeh, Have you tried resetting your login details?
#288 [08:08] <jaybeeh> i played a long time ago and i wanted to play again but i only know my name
#289 [08:08] <jaybeeh> how do i do that
#290 [08:08] <jaybeeh> i have a youtube channel i have a video of my character
#291 [08:08] <Greymagic27> Check: https://help.mojang.com/customer/en/portal/articles/329527-minecraft-log-in
#292 [08:09] <jaybeeh> it says migrate?
#293 [08:09] <jaybeeh> i have an old one?
#294 [08:09] <Greymagic27> What's your username?
#295 [08:09] <jaybeeh> jaybeeh or Jaybeeh
#296 [08:10] <Greymagic27> Your account is migrated already
#297 [08:10] <jaybeeh> ow
#298 [08:10] <Murray> I have the same problem
#299 [08:10] <Greymagic27> If you can't reset your login details, I can provide the contact information for mojang account support.
#300 [08:11] <jaybeeh> yes plz
#301 [08:11] <Greymagic27> ??> jaybeeh account/send-email
#302 [08:11] <Absol> jaybeeh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#303 [08:11] <Absol> jaybeeh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#304 [08:13] <jaybeeh> i send it
#305 [08:13] <jaybeeh> is it possible for and email transfer?
#306 [08:13] <Greymagic27> jaybeeh, Alright, check https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for the reply times :)
#307 [08:13] <Greymagic27> jaybeeh, You can ask them to change the email in the contact form
#308 [08:15] <jaybeeh> where is that?
#309 [08:15] <Greymagic27> This: https://help.mojang.com/customer/portal/emails/new
#310 [08:16] <jaybeeh> but then i need the name jaybeeh and the email i dont know that
#311 [08:17] <jaybeeh> ?
#312 [08:17] <Greymagic27> jaybeeh, You can contact them with the info you have, and ask them to change the info you don't know
#313 [08:18] <jaybeeh> ow so i only need to wait for a responce?
#314 [08:18] <Greymagic27> Yea
#315 [08:20] <jaybeeh> where can i send something about the email transfer?
#316 [08:20] <jaybeeh> sry if i ask to mutch
#317 [08:20] <Greymagic27> When they reply to your email that you sent, you can ask them there hopefully
#318 [08:20] <Greymagic27> If not, you'll need to send another email to them when your current one gets read
#319 [08:21] <jaybeeh> ow oke
#320 [08:24] * jeremy [webchat@ip56542a91.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#321 [08:24] <jeremy> hi
#322 [08:24] <Greymagic27> jeremy, Welcome back
#323 [08:25] * jeremy [webchat@ip56542a91.adsl-surfen.hetnet.nl] has quit. (Client Quit)
#324 [08:25] * Murray [webchat@ip185-125-221-216.ip.asom-net.dk] has quit. (Quit: webchat.esper.net)
#325 [08:25] <Greymagic27> Heh
#326 [08:25] <jaybeeh> could you transfer my email to new email
#327 [08:25] <jaybeeh> or cant you do that
#328 [08:26] <Greymagic27> jaybeeh, Sadly not, I don't work with mojang
#329 [08:26] <jaybeeh> ow oke
#330 [08:39] * trace3 [webchat@69.43.98.243] has joined #minecrafthelp
#331 [08:40] <trace3> So i downloaded the game and keep getting the not responding on the mojang screen what do i do
#332 [08:42] * trace3 [webchat@69.43.98.243] has quit. (Client Quit)
#333 [08:57] * igoratak [webchat@apn-31-0-39-232.dynamic.gprs.plus.pl] has joined #minecrafthelp
#334 [09:00] * igoratak [webchat@apn-31-0-39-232.dynamic.gprs.plus.pl] has quit. (Client Quit)
#335 [09:00] * TheRedZonesF [webchat@179.4.138.237] has joined #minecrafthelp
#336 [09:00] <TheRedZonesF> Hola necesito ayuda
#337 [09:01] <TheRedZonesF> no se si son de habla español
#338 [09:01] <TheRedZonesF> pero acabo de perder mi cuenta cuando entro en minecraft.net en skin me sale que tengo que comprar de nuevo, despues entro a la mojang no me sale nada y eso me procupa y cuando entro en el launcher oficial de minecraft me sale play demo
#339 [09:02] <TheRedZonesF> no se como puedo solucionar
#340 [09:02] <Greymagic27> TheRedZonesF, http://translate.google.com/
#341 [09:02] <TheRedZonesF> tengo mi correo y fotos
#342 [09:02] <TheRedZonesF> digame donde les mando las fotos y les muestro lo que me esta pasando
#343 [09:03] <TheRedZonesF> ok I translate everything I said?
#344 [09:03] <Greymagic27> Yes please :)
#345 [09:03] <TheRedZonesF> ok
#346 [09:03] <TheRedZonesF> hi, I need help
#347 [09:03] <TheRedZonesF> but I just lost my account when I enter minecraft.net in skin I get that I have to buy again, then I enter the mojang I get nothing and that concerns me and when I enter the official minecraft launcher I get play demo
#348 [09:04] <Greymagic27> ??> TheRedZonesF account/send-email
#349 [09:04] <Absol> TheRedZonesF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#350 [09:04] <Absol> TheRedZonesF: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#351 [09:04] <TheRedZonesF> I do not know how I can solve
#352 [09:04] <TheRedZonesF> tell me where I send the photos and show them what is happening to me
#353 [09:04] * NekiWeki [webchat@94-225-129-134.access.telenet.be] has quit. (Quit: webchat.esper.net)
#354 [09:08] <TheRedZonesF> umm sorry for those links that they sent me and I tried them but they do not help me with my problem I do not know if they can explain how I can recover my account please
#355 [09:09] <Greymagic27> TheRedZonesF, Contact mojang using the info I sent above
#356 [09:09] <TheRedZonesF> When I want to play I get play demo
#357 [09:09] <TheRedZonesF> ok
#358 [09:09] <TheRedZonesF> thank you
#359 [09:09] <Greymagic27> Your welcome :)
#360 [09:10] * PlumsHD [webchat@p54BECADE.dip0.t-ipconnect.de] has joined #minecrafthelp
#361 [09:11] <PlumsHD> My Minecraft account was hacked, I was supporter on a Server and my name was changed the old name was taken on an other account what can I do??
#362 [09:11] <Greymagic27> ??> PlumsHD account/send-email
#363 [09:11] <Absol> PlumsHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#364 [09:11] <Absol> PlumsHD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#365 [09:12] <TheRedZonesF> umm I have no problems to enter my account so if I get it back to buy minecraft or when I enter mojang I do not get anything just I get to put code to buy minecraft and when I enter the launcher I get play demo
#366 [09:12] <Greymagic27> ??> TheRedZonesF account/bug/demo
#367 [09:12] <Absol> TheRedZonesF: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#368 [09:12] * PlumsHD [webchat@p54BECADE.dip0.t-ipconnect.de] has quit. (Client Quit)
#369 [09:14] * HelpMePlease [webchat@c-71-57-233-9.hsd1.pa.comcast.net] has joined #minecrafthelp
#370 [09:14] <HelpMePlease> Alright
#371 [09:14] <Greymagic27> Hi!
#372 [09:14] <HelpMePlease> So I am not receiving the email to verify my account
#373 [09:14] <HelpMePlease> And I spelled everything correct
#374 [09:14] <Greymagic27> What email provider are you using?
#375 [09:15] <HelpMePlease> gmail
#376 [09:15] <Greymagic27> How long has it been since purchase?
#377 [09:15] <HelpMePlease> I have a code to use
#378 [09:15] <Greymagic27> So you've not yet purchased minecraft?
#379 [09:16] <HelpMePlease> I dont really know when I got the code
#380 [09:16] <HelpMePlease> No not yet
#381 [09:16] * PlumsHD [webchat@p54BECADE.dip0.t-ipconnect.de] has joined #minecrafthelp
#382 [09:16] <Greymagic27> HelpMePlease, Have you tried clicking the 'resend email' button?
#383 [09:17] <HelpMePlease> yep
#384 [09:17] <PlumsHD> Hello, my Minecraft account was hacked and the Name PlumsHD was take on an another account so my Name ist away how can I get it back?
#385 [09:17] <Greymagic27> ??> PlumsHD account/send-email
#386 [09:17] <Absol> PlumsHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#387 [09:17] <Absol> PlumsHD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#388 [09:17] <Greymagic27> Check this HelpMePlease : https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#389 [09:18] * trace3 [webchat@69.43.98.243] has joined #minecrafthelp
#390 [09:19] <TheRedZonesF> Hi, when I go to minecraft.net on skin, I get this Looks like you do not own Minecraft yet! Buy the game here! and that I buy the premium, I know I'm repeating the same thing just the links that sent me do not help me almost please if you need some kind of proof you can send me an email or how can I do it please help spend my money I saved for much
#391 [09:19] <TheRedZonesF> to be able to enjoy the game and I get play demo 29 days ago it is all normal but I do not know what happens help please
#392 [09:19] <trace3> Hi everyone im having an issue with trying to start up my game it just gets stuck on the mojang screen and says not responding
#393 [09:19] <Greymagic27> ??> trace3 tools/hjt
#394 [09:19] <Absol> trace3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#395 [09:19] <Absol> trace3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#396 [09:20] <Greymagic27> ??> TheRedZonesF account/send-email
#397 [09:20] <Absol> TheRedZonesF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#398 [09:20] <Absol> TheRedZonesF: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#399 [09:20] * trace3 [webchat@69.43.98.243] has quit. (Client Quit)
#400 [09:22] * PlumsHD [webchat@p54BECADE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#401 [09:22] <HelpMePlease> That didnt really help :p
#402 [09:22] <HelpMePlease> oof
#403 [09:22] <Greymagic27> HelpMePlease, You can try sending an email to mojang and explaing the prediciment
#404 [09:22] <HelpMePlease> Im just not receiving any emails from mojang
#405 [09:22] * LIOON948 [webchat@188.49.18.71] has joined #minecrafthelp
#406 [09:23] <Greymagic27> Do you need the contact info for them?
#407 [09:23] <LIOON948> I LOST MY ACCOUNT
#408 [09:23] <HelpMePlease> no
#409 [09:23] <Greymagic27> LIOON948, Hi, How did you loose it?
#410 [09:23] <LIOON948> HACKED
#411 [09:23] <Greymagic27> ??> LIOON948 account/send-email
#412 [09:23] <Absol> LIOON948: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#413 [09:23] <Absol> LIOON948: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#414 [09:24] <LIOON948> MY email lioon948@hotmail.com
#415 [09:24] <Greymagic27> LIOON948, Don't tell us!
#416 [09:24] <Greymagic27> Put everything into the contact form
#417 [09:25] * HelpMePlease [webchat@c-71-57-233-9.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#418 [09:25] <LIOON948> i send email to mojang and nothing
#419 [09:25] <Greymagic27> LIOON948, When did you send the email?
#420 [09:26] <LIOON948> i lost me account by hack
#421 [09:26] <LIOON948> my english is bad
#422 [09:26] <Greymagic27> ??> LIOON948 account/send-email
#423 [09:26] <Absol> LIOON948: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#424 [09:26] <Absol> LIOON948: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#425 [09:26] <Absol> LIOON948: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#426 [09:36] * LIOON948 [webchat@188.49.18.71] has left #minecrafthelp
#427 [09:42] * baba [webchat@lfbn-mar-1-595-184.w90-118.abo.wanadoo.fr] has joined #minecrafthelp
#428 [09:44] <baba> hello, why don't I receive password reset emails ?
#429 [09:45] <baba> basically I paid 15€ for a game that was taken back from me
#430 [09:49] <baba> btw support didn't reply to my message
#431 [09:51] * James [webchat@ool-182c86ff.dyn.optonline.net] has joined #minecrafthelp
#432 [09:52] <James> Hello. I'm having trouble migrating my minecraft account that i've created and payed for years ago. When i try to send a password recovery email to my email i used to sign up, it doesn't go through.
#433 [09:58] * KevinS [webchat@cpe-75-180-232-200.ec.res.rr.com] has joined #minecrafthelp
#434 [09:59] <KevinS> Trying to set up new account, but keeps saying my email is registered. Was previously but that was changed hours ago. How long till I can register a new account with my email?
#435 [10:07] * Advancer88 [webchat@83-142-217-205.via.etth.pl] has joined #minecrafthelp
#436 [10:08] * cantplaylan [webchat@24-99.cust.westnet.ie] has joined #minecrafthelp
#437 [10:11] <cantplaylan> When I try to connect to a lan server I get this message: io.netty.channel.abstractchannel$annotatedconnectexception connection timed out: no further information:
#438 [10:11] <cantplaylan> I'm using windows 8.1 trying to play with windows 7
#439 [10:12] * cantplaylan [webchat@24-99.cust.westnet.ie] has quit. (Client Quit)
#440 [10:13] <Advancer88> Hello. I'm unable to enter my account. I've been changing my password several times but still couldn't connect due to some "server problems". right now I even do not reecive any verification/password reset emails
#441 [10:14] <urielsalis> ??> Advancer88 account/send-email\
#442 [10:14] <urielsalis> ??> Advancer88 account/send-email
#443 [10:14] <Absol> Advancer88: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#444 [10:14] <Absol> Advancer88: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#445 [10:15] * Gfacts [webchat@cpe-68-174-180-153.nyc.res.rr.com] has joined #minecrafthelp
#446 [10:16] <baba> I'm in the same case as @James
#447 [10:17] * Nelas [webchat@gamar.ae1x419.dhiblang.lubman.net.pl] has joined #minecrafthelp
#448 [10:18] <Gfacts> im tryna migrate my old minecraft account but the problem is i dont remember my password and i cant reset it because yahoo deletes emails that are old and unused.Any suggestions on what to do??
#449 [10:18] <Nelas> hello i have problem with my account.
#450 [10:19] <Nelas> i cannot login to my account and the password reset didnt work
#451 [10:21] * ChingChongKhan [webchat@cpe-98-26-108-183.nc.res.rr.com] has joined #minecrafthelp
#452 [10:22] <ChingChongKhan> Someone help me please
#453 [10:22] <ChingChongKhan> https://paste.ubuntu.com/p/mhJSyFpprk/
#454 [10:23] <Gfacts> im tryna migrate my old minecraft account but the problem is i dont remember my password and i cant reset it because yahoo deletes emails that are old and unused.Any suggestions on what to do??
#455 [10:27] * jdbtwo [webchat@c-73-55-237-65.hsd1.tx.comcast.net] has joined #minecrafthelp
#456 [10:29] * KevinS [webchat@cpe-75-180-232-200.ec.res.rr.com] has quit. (Quit: webchat.esper.net)
#457 [10:30] <jdbtwo> My Mojang account was hacked and my e-mail was changed nd also my password but my user-id "jdbtwo" was left intact. I contacted mojang support on the 29th but I've yet to hear from them. I then called up Microsoft, with whom I spoke for over 30 minutes and they gave me a number to call, which ended up being out of service. What do I do?
#458 [10:36] * Nelas [webchat@gamar.ae1x419.dhiblang.lubman.net.pl] has quit. (Quit: webchat.esper.net)
#459 [10:36] * Al [webchat@pool-173-53-75-97.rcmdva.fios.verizon.net] has joined #minecrafthelp
#460 [10:36] * Al [webchat@pool-173-53-75-97.rcmdva.fios.verizon.net] has quit. (Client Quit)
#461 [10:37] * Rimuru [webchat@172-97-173-149.cpe.distributel.net] has joined #minecrafthelp
#462 [10:42] <Rimuru> Well, I have a problem with turning my minecraft on to play on multiplayer servers. So, this is what happens. So, I turn on my computer, I click on minecraft and the launcher opens. Then I click play for 1.13.2. After I click on that in about two minutes, it shows me the minecraft page, with a minecraft background and a mojang logo as usual.
#463 [10:42] <Rimuru> But at that point, my game freezes, if I try clicking on the game, it says that it is not responding, and I cant get any further and I am just stuck on that page.
#464 [10:43] <Rimuru> I am sorry if i am on the wrong place to ask for help or if this is a minor issue and i just dont know how to fix it.
#465 [10:45] <tyteen4a03> ??> Rimuru tools/hjt
#466 [10:45] <Absol> Rimuru: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#467 [10:45] <Absol> Rimuru: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [10:49] <Rimuru> https://paste.ubuntu.com/p/yhTqqHzkbG/
#469 [10:49] <Rimuru> like that?
#470 [10:50] * xX_niko09_Xx [webchat@pD9E1CF5E.dip0.t-ipconnect.de] has joined #minecrafthelp
#471 [10:50] <xX_niko09_Xx> hello?
#472 [10:50] <Rimuru> hi
#473 [10:50] <xX_niko09_Xx> how you doing?
#474 [10:50] <Rimuru> bad gamewise
#475 [10:51] <xX_niko09_Xx> same here..
#476 [10:51] <Rimuru> feels bad doesnt it
#477 [10:51] <xX_niko09_Xx> unlucky i forgot me e-mail don't know how..
#478 [10:51] <xX_niko09_Xx> yeep
#479 [10:51] <Rimuru> u r lucky
#480 [10:51] <Rimuru> my problem may be worse
#481 [10:52] <xX_niko09_Xx> tell me
#482 [10:52] <Rimuru> well my the mojang logo with a white screen appears, then it freezes
#483 [10:53] <xX_niko09_Xx> hm
#484 [10:53] <xX_niko09_Xx> you already tried to reinstall right?
#485 [10:53] <Rimuru> yeah
#486 [10:53] <xX_niko09_Xx> really unlucky sadly i cant help ya
#487 [10:54] <Rimuru> yeah its ok
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#490 [10:54] <xX_niko09_Xx> i tried every e-mail that i have.. i only know my name but thats not helping inn any way
#491 [10:55] <Fxanthony> i dont have transaction id because was on dad's work email which he got let go from, dont have card info either, what can i do?
#492 [10:55] <Rimuru> isnt there anything that says fix forgotten email
#493 [10:56] <Vines> I have bought a Skin Pack directly from Minecraft installed on Ipad, how do I activate / use this skin ?
#494 [10:56] <xX_niko09_Xx> same here i dont have this transaction to login into my acc
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#497 [10:59] <xX_niko09_Xx> this is so annoying
#498 [10:59] <SlipperySocks> I am unable to log in into minecraft launcher, I get a 'could not connect to server' messege. Is there a solution for this issue?
#499 [10:59] <Rimuru> u need to be patient
#500 [10:59] <xX_niko09_Xx> yeah
#501 [11:00] <Rimuru> i was talking to you niko
#502 [11:01] <xX_niko09_Xx> i know man
#503 [11:01] <xX_niko09_Xx> :)
#504 [11:07] * Muxum [webchat@217-51-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#505 [11:07] <Muxum> Hello?
#506 [11:07] <xX_niko09_Xx> hi
#507 [11:07] <Muxum> ...
#508 [11:08] <Muxum> Ur operator?
#509 [11:09] <Muxum> I have a problem with loading the world if i start it it will load and then i see my character and some block but then it crashes
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#524 [11:19] * Xeno [webchat@70.40.98.231] has joined #minecrafthelp
#525 [11:19] <Xeno> any possible way for a refund?
#526 [11:20] <NotGri3vous> I changed my language on Minecraft by accident, and it caused my game to freeze. I tried to change it back, but it froze again. How do I fix it?
#527 [11:20] * NotGri3vous [webchat@cblmdm170-253-166-132.maxxsouthbb.net] has quit. (Remote host closed the connection)
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#529 [11:22] * Antex71 [webchat@250.6.71.148.rev.vodafone.pt] has joined #minecrafthelp
#530 [11:23] <Antex71> hey guys its just says "unable to save download hu_hu.lang"
#531 [11:23] <Antex71> What can i do to fix it
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#536 [11:41] <Daniel0> Jest Nowa wersja
#537 [11:42] <Thor-x86> Cannot run Minecraft on Intel HD Graphics 3000, now what
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#542 [11:50] <LittleBlue> Hi! I recently bought a realm for my java edition and It wont let me play! it keeps giving me this error message "Internal Exception: Java.io,IOException: An existing connection was forcibly closed by the remote host" I don't know what to do to make it so I can play. what do I do?
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#545 [11:51] <yofacefail> hello, my account got hacked into and the forum did not help at all my email was changed into an email i never seen before and i just want my account back so i dont have to buy minecraft again
#546 [11:53] * SlipperySocks [webchat@78-56-17-239.static.zebra.lt] has joined #minecrafthelp
#547 [11:54] <yofacefail> hello, my account got hacked into and the forum did not help at all my email was changed into an email i never seen before and i just want my account back so i dont have to buy minecraft again
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#550 [11:57] * Xeno [webchat@70.40.98.231] has joined #minecrafthelp
#551 [11:58] <Xeno> anyway for a refund?
#552 [11:58] * JustinStrize [webchat@170.84.8.249] has joined #minecrafthelp
#553 [11:58] <TigerTy9> My world got completely restarted after inopened a 1.13.2 world in 1.8.9 but the thing is it didnt say anything about backups like it usually would and once I went back in 1.13.2 and opened it there was a only a weird hole where my build used to be, I am usig MacOS
#554 [11:59] <Xeno> oof meanwhile i just want a refund this game on pc was nothing like i thought it would be.. therefore i just wasted roughly $30
#555 [12:00] <TigerTy9> You will probably have to email mojang for help with that I dont know thta you can.
#556 [12:01] <JustinStrize> Hi, So yesterday I purchased an optifine cape, from the official optifine website and right after I attempted to get back on Minecraft but I couldn't, it says that my login info is incorrect as if it has been changed, I did some looking around and apparently this is a common issue but I haven't found any solid information on it, I would just reset
#557 [12:01] <JustinStrize> my password but I no longer have access to my old email address that is linked to the Mojang acc
#558 [12:01] * LittleBlue [webchat@172-76-56-57.mcgr.mn.frontiernet.net] has quit. (Quit: webchat.esper.net)
#559 [12:01] * Gen [webchat@astound-66-234-203-9.ca.astound.net] has joined #minecrafthelp
#560 [12:02] * Gen [webchat@astound-66-234-203-9.ca.astound.net] has quit. (Client Quit)
#561 [12:04] <TigerTy9> You should probably ask mojang about that or try resetting you password.
#562 [12:06] <JustinStrize> I tried to reset but I absolutely cannot get into my old email, I already emailed support but I'm sure its gonna take a WHILE as they would be backed up from the holidays, ugh this is so frustrating, at this point I may just buy a new account -.-
#563 [12:08] * JustinStrize [webchat@170.84.8.249] has quit. (Quit: webchat.esper.net)
#564 [12:08] <TigerTy9> Is it the email you created to create an account that is having problems?
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#570 [12:21] * Dank_Thanos [webchat@ool-435336e0.dyn.optonline.net] has joined #minecrafthelp
#571 [12:21] <Dank_Thanos> Hello?
#572 [12:21] <Dank_Thanos> I need some help
#573 [12:22] <Dank_Thanos> Whenever I try to play on a server or go into a world my Minecraft would just crash
#574 [12:24] <Dank_Thanos> I thought it was my internet but it's not, when I tried different games and sites they all worked perfectly
#575 [12:24] <Dank_Thanos> its just Minecraft
#576 [12:26] <Dank_Thanos> I waited for a few hours then I came back, and tried again and it still didn't work
#577 [12:29] * Weevil [webchat@66.165.24.82.frld.hsi.whidbey.net] has joined #minecrafthelp
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#579 [12:35] * Ray [webchat@24-212-182-98.cable.teksavvy.com] has joined #minecrafthelp
#580 [12:36] <Ray> Old email account was compromised, and I don't happen to have my transaction ID. Don't suppose there's a way to confirm that the account I've lost is actually mine without it?
#581 [12:40] * _Sammie [webchat@ip98-177-144-106.ph.ph.cox.net] has joined #minecrafthelp
#582 [12:42] <_Sammie> Hello so I have a Windows 10 computer but want to play the normal java Minecraft that's not the windows10 version and whenever I try to start my Minecraft I get to the launcher and press play and it tries to boot up but just crashes what do I do?
#583 [12:45] <_Sammie> I've tried to uninstall and reinstall the game the same with uninstalling and reinstalling java
#584 [12:48] <_Sammie> Absol
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#587 [13:07] <joseph> hi
#588 [13:07] <joseph> I was in mc 1.7.10 and when I join my server, it crashes and says failed to load scoreboard
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#593 [13:16] <Wave> Hi I just had a quick question about a server issue, every time I try to connect to my friends server on direct connect it says : io.netty.channel.connecttimeoutexception: connection timed out: Is my internet just too slow or something?
#594 [13:22] * boss [webchat@static-46.43.71.157.mada.ps] has joined #minecrafthelp
#595 [13:22] <boss> hello
#596 [13:23] <boss> i login to the launcher just fine but when i try to join aserver it acts like its cracked not premuim failed to login
#597 [13:25] * Sasholudiq [webchat@82-137-99-208.ip.btc-net.bg] has joined #minecrafthelp
#598 [13:26] <Sasholudiq> E-mail of my account was stolen.Can you change my E-mail ?
#599 [13:32] * Zer00Cool [~zencool@lmontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
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#605 [13:44] * Praqzouu [webchat@lfbn-1-18344-252.w90-101.abo.wanadoo.fr] has joined #minecrafthelp
#606 [13:45] <Praqzouu> Hello, i have a problem for migration. I want to change my email adress on my account but email actually on my account is closed ( my father do it a couple of years before )
#607 [13:45] <Praqzouu> Hello, i have a problem for migration. I want to change my email adress on my account but email actually on my account is closed ( my father do it a couple of years before )
#608 [13:47] * Praqzouu [webchat@lfbn-1-18344-252.w90-101.abo.wanadoo.fr] has left #minecrafthelp
#609 [14:00] * Lool [webchat@CPEac202e083333-CMac202e083330.cpe.net.cable.rogers.com] has joined #minecrafthelp
#610 [14:01] <Lool> I never migrated my account, have forgotten the email I purchased minecraft with, don't have a transaction ID. Am I screwed for migration?
#611 [14:05] * Lool [webchat@CPEac202e083333-CMac202e083330.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#612 [14:12] * degobomo [webchat@198-31-212-190.enitel.net.ni] has joined #minecrafthelp
#613 [14:12] <degobomo> hfgkghhfkdñrtgkjggpregtogjigt
#614 [14:13] <degobomo> no me araga el juegos
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#616 [14:22] * Andrew5 [webchat@c-24-30-127-163.hsd1.ga.comcast.net] has joined #minecrafthelp
#617 [14:23] <Andrew5> My Account was Hacked and all information was Change and now i have no way to get into my account
#618 [14:23] <Andrew5> My Account was Hacked and all information was Change and now i have no way to get into my account
#619 [14:25] * Andrew5 [webchat@c-24-30-127-163.hsd1.ga.comcast.net] has left #minecrafthelp
#620 [14:30] * chuck [webchat@pool-71-161-235-224.prvdri.fios.verizon.net] has joined #minecrafthelp
#621 [14:32] <chuck> hi i am trying to login in to my account and it brought up my security questions and i don't remember the answers so i tried ti change them and thenit say i tried login into many times because i forgot my password. i have changed my password and it still says the same thing?any help would be great.
#622 [14:34] <mattym> chuck, If you got the message about logging in too many times, you will need to wait a full hour with no login attempts for the lockout to clear.
#623 [14:34] <mattym> chuck, After that, you will need to try the following
#624 [14:34] <mattym> ??> chuck account/challenge/reset
#625 [14:34] <Absol> chuck: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#626 [14:36] <chuck> ok thank you i will try that and come back if i have anymore problems.
#627 [14:45] * pyralginum [webchat@89-64-30-141.dynamic.chello.pl] has joined #minecrafthelp
#628 [14:47] <pyralginum> Hi i just wanna know. I bought some time ago minecraft for windows phone, but my phone is broken and now im using android. Is there possibility to change it that i dont need to buy the same thing again?
#629 [14:49] <mattym> pyralginum, No, they use different storefronts, so its a separate purchase.
#630 [14:51] <pyralginum> Ok, thanks for help.
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#632 [15:19] * mehseenbetter [webchat@nwmkon8533w-lp130-02-184-145-16-55.dsl.bell.ca] has joined #minecrafthelp
#633 [15:19] <mehseenbetter> i think my accoutn was stolen, but i bought it so logn ago i have no idea where to find my transaction ID
#634 [15:27] * jinxxisedai [webchat@barion1850w-lp140-03-70-50-99-216.dsl.bell.ca] has joined #minecrafthelp
#635 [15:29] <jinxxisedai> Hello, I am just wondering if there is anyway to still get a copy of the Win 10 edition with the purchase of the Java? I am buying to play with my daughter, she is using the android app so I know I do need the Win 10 in order to do so but I would like to have the Java for myself, if it's possible. Thank you in advance for answering :)
#636 [15:32] <tyteen4a03> jinxxisedai: if you bought your copy after the deadline, no
#637 [15:33] <tyteen4a03> jinxxisedai: you'll need to purchase separately
#638 [15:33] * Randy [webchat@201-208-56-251.genericrev.cantv.net] has joined #minecrafthelp
#639 [15:33] <jinxxisedai> Ah, okay. I didn't realize there was a deadline! Just read something on Reddit and had my fingers crossed lol Thank you very much!
#640 [15:36] <Randy> Hi, I need help with a minecraft problem, the error tells me something about net.minecraft.client.main.main
#641 [15:37] * jinxxisedai [webchat@barion1850w-lp140-03-70-50-99-216.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#642 [15:38] <Randy> hi?
#643 [15:43] * Andyfcbasel [webchat@185.156.175.154] has joined #minecrafthelp
#644 [15:44] <Andyfcbasel> hallo ich kann mich nicht anmelden kommt immer fehlgeschlagen
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#646 [15:47] * Ambre [webchat@pool-72-73-98-239.ptldme.east.myfairpoint.net] has joined #minecrafthelp
#647 [15:48] <Ambre> Hello?
#648 [15:48] <Ambre> Hello?
#649 [15:48] * Ambre [webchat@pool-72-73-98-239.ptldme.east.myfairpoint.net] has left #minecrafthelp
#650 [15:50] * Aiden [webchat@static.belong.com.au] has joined #minecrafthelp
#651 [15:50] <Aiden> hi
#652 [15:50] <Aiden> i need help :/
#653 [15:51] <Aiden> i sorta forgot my email username and password and i dont know what to do
#654 [15:51] <tyteen4a03> ??> Aiden account/reset-password
#655 [15:51] <Absol> Aiden: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#656 [15:51] <Absol> Aiden: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#657 [15:51] <tyteen4a03> Aiden: try all your emails there, the one that receives an email will be the one to use
#658 [15:52] <Aiden> yea i tried to reset password but i have forgot the email username and password
#659 [15:53] <tyteen4a03> Aiden: have you tried all your emails there?
#660 [15:53] <Aiden> yea but i dont remember the email
#661 [15:53] <Aiden> i made my account when i was like 10 or 11
#662 [15:54] * Randy [webchat@201-208-56-251.genericrev.cantv.net] has joined #minecrafthelp
#663 [15:55] <Randy> this is the information that the dxDiag gave me : https://paste.ubuntu.com/p/VhDCwbVPpK/
#664 [15:55] <Aiden> i really dont know what to do :/
#665 [15:56] <tyteen4a03> Aiden: if you can't remember anything it's hard for Mojang Support to help you either
#666 [15:56] <Aiden> i know i think i remember the username but thats all :/
#667 [15:56] <tyteen4a03> ??> Aiden account/send-email
#668 [15:56] <Absol> Aiden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#669 [15:56] <Absol> Aiden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#670 [15:57] <Aiden> the only thing i think i remember is my old username
#671 [15:57] <Aiden> i did have all my account details saved on my old laptop but the laptop is broken and i cant get it to boot
#672 [15:58] <tyteen4a03> Aiden: tell Mojang Support all that you can remember
#673 [15:59] <Aiden> i have asked them 3 or more times but the first time i think it said that they cant verify the account belongs to me and the rest they never responded
#674 [15:59] <Aiden> that was over like a year or 2
#675 [16:00] <tyteen4a03> Aiden: try emailing them again, but again it's very hard for them to help you if you absolutely don't remember anything
#676 [16:01] <tyteen4a03> Aiden: it would be like looking a needle in a haystack
#677 [16:01] <Aiden> hold on i just found the username
#678 [16:01] <Randy> help me, and I tried everything to fix my minecraft, update the drivers and download all types of launchers and remove the .minecraft and update the java but nothing works, and I found that page to see if they could help me, it's a mistake I think with the opening
#679 [16:01] <Aiden> i mean email
#680 [16:01] <Aiden> and password
#681 [16:01] <Aiden> but i have another issue
#682 [16:02] <Aiden> i used a fake email :/
#683 [16:06] * Randy [webchat@201-208-56-251.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#684 [16:07] <mehseenbetter> hey i think my account has been stolen cause it says invalid login and password, but i have never changed them since i bought the game. i got it way back before the halloween update (aka witches + bats) and im not sure ill be able to locate my transaction ID. is there anything i can do?
#685 [16:08] <tyteen4a03> Aiden: yeah send that to Mojang
#686 [16:08] <tyteen4a03> ??> mehseenbetter account/hacked
#687 [16:08] <Absol> mehseenbetter: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#688 [16:08] <Absol> mehseenbetter: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#689 [16:08] <mehseenbetter> thats my problem
#690 [16:09] <mehseenbetter> i dont know if i can find the transaction id
#691 [16:09] <mehseenbetter> it was bought 7 years ago so i dont know if id be able to find it
#692 [16:10] <tyteen4a03> mehseenbetter: how did you pay for MC?
#693 [16:10] * Hick [webchat@c-eea0e655.011-11-73766c1.bbcust.telenor.se] has joined #minecrafthelp
#694 [16:10] <Hick> Hello
#695 [16:11] <mehseenbetter> i believe it was boughten with a credit card
#696 [16:11] <Hick> I can't log in to my account even though I am using the correct email and password. Please help!
#697 [16:11] <mehseenbetter> bought*
#698 [16:15] <Aiden> alright i remember almost all my account detail but i do not remember my transaction id and i used a fake email to sign up. is there any way to change my email because my minecraft account isn't verified
#699 [16:23] <Aiden> :/
#700 [16:23] <Aiden> what can i do about my fake email ?
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#703 [16:28] <eliza> Hi! I bought minecraft when it first came out and am having trouble redownloading it onto my new computer. I forgot which exact email and password combination I used but I do remember my username. All the articles concerning migrating and importing etc. link me back to a screen where I need the e-mail. I've used too many tries to try and figure out
#704 [16:28] <eliza> the combination. Please help!
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#706 [16:29] <Striobe> Hello i really need help with my minecraft
#707 [16:30] <tyteen4a03> Aiden: well not much to be honest
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#709 [16:30] <Striobe> Can you help me
#710 [16:30] <tNages> Im trying to migrate my old minecraft account to Mojang. Can anyone help?
#711 [16:31] <Striobe> my game keeps crashing and i have no idea i have tried everything under the sun
#712 [16:31] <Striobe> i have crash logs and everything
#713 [16:31] <tNages> F
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#716 [16:33] <tNages> I'm trying to find the email I used for my Minecraft account created at least 3 years ago. I have tried resetting my password and creating Mojang accounts but that won't work.
#717 [16:33] <tNages> Is there some way I can recover the email or password just from the username?
#718 [16:34] <eliza> I have the same problem ^
#719 [16:35] * Derpy_popcorn123 [webchat@CPE1cabc08570b3-CM1cabc08570b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#720 [16:35] <Derpy_popcorn123> When I join a sever all I see is black or white
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#722 [16:40] <UndueD34DP001> some archives to pay minecraft can´t be downloaded to mi computer
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#727 [16:53] <quaker> hello?
#728 [16:57] <tNages> Im here
#729 [16:59] <Derpy_popcorn123> hi
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#735 [17:09] * Theo [webchat@h-79-136-64-18.NA.cust.bahnhof.se] has joined #minecrafthelp
#736 [17:09] <Theo> Hi
#737 [17:13] <Theo> I really need some help with my account, I am not able to log in to my private stuff, like change my mail and thats my goal. Just because I can't remember my security questions I need to get access to my old mail that I am also not able to log in to. So I can't log in to my mail where I can change the security questions. And I just want to change m
#738 [17:13] <Theo> y mail to my current mail, My old mail was gladtheo8@gmail.com and I want to change my mail to gladtheo10@gmail.com
#739 [17:24] <CapFan67> Theo, You must have access to your email to change your security questions. You must have access to your security questions to change your email. If you don't have access to Either, you'll need to contact Mojang Customer Support.
#740 [17:24] <CapFan67> ??> Theo account/send-email
#741 [17:24] <Absol> Theo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#742 [17:24] <Absol> Theo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#743 [17:24] <CapFan67> ??> Theo account/trans-id
#744 [17:24] <Absol> Theo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#745 [17:25] * Apples [webchat@162-228-140-176.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#746 [17:25] <Apples> Hello
#747 [17:25] <Theo> Hi
#748 [17:26] <Apples> I have a windows 10 version and out of no where my world disappeared
#749 [17:26] <Apples> That my sister and I have worked on for so much
#750 [17:26] <Theo> uhm
#751 [17:26] <Apples> ?
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#763 [18:06] * gravelle164 [webchat@mobile-107-77-205-176.mobile.att.net] has joined #minecrafthelp
#764 [18:08] <gravelle164> hi i am having issues with the minecraft launcher when i go to start it up for the first time it keeps telling me "unable to download minecraft. please try later" any ideas? i have the latest java and a internet connection
#765 [18:10] <urielsalis> ??> gravelle164 tools/hjt
#766 [18:10] <Absol> gravelle164: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#767 [18:10] <Absol> gravelle164: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#768 [18:15] <gravelle164> https://paste.ubuntu.com/p/Mtt7NCNDd5/
#769 [18:16] <urielsalis> ??> gravelle164 av/norton
#770 [18:16] <Absol> gravelle164: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#771 [18:16] <gravelle164> alright ill try that thank you
#772 [18:20] * Northmix [webchat@b3dfb3c5.virtua.com.br] has joined #minecrafthelp
#773 [18:20] <Northmix> I do not receive the email to confirm my account
#774 [18:21] * Rick_rollin1234 [webchat@99-117-81-173.lightspeed.ftwotx.sbcglobal.net] has joined #minecrafthelp
#775 [18:21] * Rick_rollin1234 [webchat@99-117-81-173.lightspeed.ftwotx.sbcglobal.net] has quit. (Client Quit)
#776 [18:21] <urielsalis> ??> Northmix account/send-email
#777 [18:21] <Absol> Northmix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#778 [18:22] <Absol> Northmix: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#788 [18:45] <MikeyTheGuard> I have the java.langNullPointerException: group
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#790 [18:50] * SaltyFry [webchat@mrhmon2409w-lp140-05-70-24-11-12.dsl.bell.ca] has joined #minecrafthelp
#791 [18:50] <SaltyFry> Hey
#792 [18:51] <SaltyFry> I was wondering if I could get some help on recovering my old minecraft account
#793 [18:51] <CapFan67> SaltyFry, We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. What help do you need?
#794 [18:52] <SaltyFry> oof
#795 [18:52] <SaltyFry> lmao cool
#796 [18:52] <SaltyFry> imma get your opinion/help on this
#797 [18:53] <SaltyFry> i had a old minecraft account linked to email that I cant recover
#798 [18:53] <SaltyFry> the problem is i forgot my password for the account
#799 [18:53] <SaltyFry> is there anyway i can get my password back
#800 [18:53] <CapFan67> SaltyFry, How old? Is it a Mojang account, or a legacy account?
#801 [18:53] <SaltyFry> mojang
#802 [18:53] <SaltyFry> i believe
#803 [18:53] <SaltyFry> its been 6 years
#804 [18:54] <urielsalis> do you remember the username?
#805 [18:54] <SaltyFry> not really
#806 [18:54] <SaltyFry> theres a few i think are it
#807 [18:54] <SaltyFry> arjuunan99
#808 [18:55] <SaltyFry> HowDoYouMC
#809 [18:55] <SaltyFry> and SaltyFry
#810 [18:55] <SaltyFry> TheSaltyFry*
#811 [18:56] <urielsalis> SaltyFry, thesaltyfry and howdoyoumc refer to the same account
#812 [18:56] <urielsalis> current name: https://namemc.com/profile/xfran76.1
#813 [18:56] <SaltyFry> idk its usernames i think i ussed
#814 [18:56] <CapFan67> However, it's been changed 6 times since then, the last change just over a month ago.
#815 [18:57] <SaltyFry> hmmm
#816 [18:57] <CapFan67> SaltyFry, If you haven't touched your account in "years", and it's had this activity, it sounds like it's been compromised. If you don't remember the email, password or security challenge answers, you're going to need to contact Mojang Customer Support:
#817 [18:58] <CapFan67> ??> SaltyFry account/send-email
#818 [18:58] <Absol> SaltyFry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#819 [18:58] <Absol> SaltyFry: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#820 [18:58] <CapFan67> ??> SaltyFry account/trans-id
#821 [18:58] <Absol> SaltyFry: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#822 [18:58] <SaltyFry> cool already done that
#823 [18:58] <SaltyFry> guess i just have to wait
#824 [18:58] <SaltyFry> Thanks for the help!
#825 [18:58] <CapFan67> SaltyFry, Ah. Yeah, we have no magic bullet for fixing accounts. Sorry.
#826 [18:59] <SaltyFry> lmaoo
#827 [18:59] <SaltyFry> all good
#828 [19:07] * CaptainPanda35 [webchat@d28-23-241-245.dim.wideopenwest.com] has joined #minecrafthelp
#829 [19:07] <CaptainPanda35> I cannot redeem my gift card to purchase the game
#830 [19:12] * Padawan [uid55177@id-55177.brockwell.irccloud.com] has joined #minecrafthelp
#831 [19:13] * Seiiyuu [webchat@65-35-231-234.res.bhn.net] has joined #minecrafthelp
#832 [19:15] <Seiiyuu> My minecraft launcher has an issue. After I click play, the the screen loads for the game to load, it says "Not responding." After waiting about 7 minutes this morning, it still said not responding. It has been about 10 hours, and it is still happening. When I exit the screen, it goes back to the launcher and says "Unexpected crash". What should I
#833 [19:15] <Seiiyuu> do to fix this?
#834 [19:18] * Dewey [webchat@38.96.230.248] has joined #minecrafthelp
#835 [19:19] <Dewey> Anyone know how to fix io.netty.channel . . . timed out error when connecting via hamachi?
#836 [19:21] <CapFan67> Seiiyuu, That's sometimes caused by incompatible software running on your computer. Let's see what's running:
#837 [19:22] <CapFan67> ??> Seiiyuu tools/hjt
#838 [19:22] <Absol> Seiiyuu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#839 [19:22] <Absol> Seiiyuu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#840 [19:22] <CapFan67> Dewey, We don't support 3rd party tools, such as Hamachi.
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#843 [19:25] * Urban [webchat@cpe-104-230-129-157.columbus.res.rr.com] has joined #minecrafthelp
#844 [19:25] <Seiiyuu> https://paste.ubuntu.com/ Heres the logs (I had to rejoin because chrome was giving me issues oof)
#845 [19:25] <Seiiyuu> heck wrong link
#846 [19:26] <Seiiyuu> https://paste.ubuntu.com/p/DY2zk6gsYh/ i think this is the right link
#847 [19:26] <Seiiyuu> https://paste.ubuntu.com/p/DY2zk6gsYh/ i think this is the right link
#848 [19:26] * Dewey [webchat@38.96.230.248] has left #minecrafthelp
#849 [19:26] <CapFan67> Seiiyuu, You have malware known to cause the "not responding" issue (PremierOpinion). Here's the removal instructions:
#850 [19:27] <CapFan67> ??> Seiiyuu av/adwcleaner
#851 [19:27] <Absol> Seiiyuu: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#852 [19:27] <Absol> Seiiyuu: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#853 [19:27] <Seiiyuu> Tysm
#854 [19:28] * Seiiyuu [webchat@65-35-231-234.res.bhn.net] has quit. (Client Quit)
#855 [19:28] <Urban> Hey I need help with my fps drop. I've tried everything in the book. added ram. Reinstalled the game, deleted trash files, and removed apps that have been running in the background, I know for a fact my pc can handle the game. it want help with this cause its getting to the point its starting to hurt my eyes after awhile.
#856 [19:29] <CapFan67> ??> Urban improve-fps
#857 [19:29] <Absol> Urban: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
#858 [19:30] <Urban> I've lowered my settings all the way and it still does it.
#859 [19:30] <Urban> Only things ive not done is to update drivers. and see if I can use 64 bit
#860 [19:31] <CapFan67> Urban, Your F3 display will tell you if you're using 64 bit Java (upper right corner).
#861 [19:31] <CapFan67> Urban, In fact, can you post an F3 screenshot?
#862 [19:32] <Urban> Im using 64 bit. but java just said I needed to update java so im updating it now
#863 [19:33] <Urban> give me a second
#864 [19:33] <CapFan67> Urban, If you're using the Mojang installed runtime, updating the installed Java on your machine will have no effect.
#865 [19:37] <Urban> Ah alright. Do you want me to post the screenshot with the normal settings I play at Right now its all low cause I was trying to seeif lowering the settings will help)
#866 [19:37] <CapFan67> Urban, Posting the low settings you've tried is a good idea. Keeps me from suggesting things you've already tried.
#867 [19:39] <Urban> How do I post screen shots?
#868 [19:39] <CapFan67> Urban, I use https://imgur.com/upload
#869 [19:40] <Urban> https://imgur.com/mgQacuZ
#870 [19:41] <Urban> This is on low settings btw
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#874 [19:43] <Spankster206> Hello, please help me. I am having issues starting my minecraft. Trying to start 1.13.2 says that it's having a hard time finding OpenGL, and 1.12 says that the pixel format isn't accelerated.
#875 [19:43] <CapFan67> Urban, Nothing out of the ordinary. Let's look at your hardware and driver versions:
#876 [19:43] <CapFan67> ??> Urban https://imgur.com/upload
#877 [19:43] <CapFan67> ??> Urban win/dxdiag
#878 [19:44] <Absol> Urban: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#879 [19:44] <Guest8014> When I click play on the laucher, it states that the game is already running. What should I do?
#880 [19:44] <CapFan67> Spankster206, OpenGL errors are normally caused by old drivers or drivers that aren't intended for your OS. Lets see what you're running:
#881 [19:44] <CapFan67> ??> Spankster206 win/dxdiag
#882 [19:45] <Absol> Spankster206: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#883 [19:45] <CapFan67> Guest8014, you can either clear all instances of the game using your task manager, or reboot your computer.
#884 [19:46] <Guest8014> I have already rebooted my laptop; but i will try to clear it
#885 [19:46] <CapFan67> Guest8014, Actually, does it tell you that when you run the launcher, or when you press the greeen "Play" button?
#886 [19:47] <Guest8014> when I click the Play button
#887 [19:47] <Spankster206> How do I share my dxdiag with you
#888 [19:47] <CapFan67> Spankster206, The instructions in the link direct you to the paste sharing website and provide instructions.
#889 [19:47] * chocotsu [webchat@157.245.55.179.isp.timbrasil.com.br] has joined #minecrafthelp
#890 [19:47] <chocotsu> hi?
#891 [19:48] <Spankster206> https://paste.ubuntu.com/p/jBCBkCzCyB/
#892 [19:49] <chocotsu> i I'm not able to change my email on the site, does anyone know if there's more to change?
#893 [19:50] <Urban> https://paste.ubuntu.com/p/FVDTSkQjmV/
#894 [19:50] <CapFan67> chocotsu, Info about Changing your Mojang email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#895 [19:52] <chocotsu> so I did what is in this link and gives the following error http://prntscr.com/mfvn6c
#896 [19:52] <CapFan67> chocotsu, In that case, you'll need to contact Mojang Customer Support.
#897 [19:53] <chocotsu> i send a ticket for mojang its enough ??
#898 [19:54] <Spankster206> I've sent my system information, and I am unsure what to do from here.
#899 [19:54] <CapFan67> Urban, your driver is a couple of years old. Here are the current drivers. Choose your Win10 driver on the top: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-570
#900 [19:55] <CapFan67> Spankster206, Taking a look at it. Your driver is up to date. Looking for anything else obvious.
#901 [19:56] <CapFan67> Spankster206, Let's take a quick look, and make sure you don't have 3rd party incompatible software causing your issue:
#902 [19:56] <CapFan67> ??> Spankster206 tools/hjt
#903 [19:56] <Absol> Spankster206: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#904 [19:56] <Absol> Spankster206: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#905 [19:56] * Mel [webchat@208.131.153.41.west-datacenter.net] has joined #minecrafthelp
#906 [19:56] <CapFan67> chocotsu, Yes. At this point, you'll need to wait for Mojang to respond.
#907 [19:57] <Mel> Hi, we have Minecraft and no issues on home computer, new laptop downloaded and java checked to be up to date and log in says, there is a 'server' issue.... did this for another new computer also, and identical - totally different set ups and totally different wifi - so there is something different.
#908 [19:57] <chocotsu> how much ? CapFan67
#909 [19:58] <CapFan67> chocotsu, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#910 [19:59] * beaver99 [webchat@c-73-254-119-148.hsd1.wa.comcast.net] has joined #minecrafthelp
#911 [20:00] <chocotsu> thanks cap
#912 [20:00] <chocotsu> have a good night
#913 [20:02] * thelounge [webchat@75-164-73-252.ptld.qwest.net] has joined #minecrafthelp
#914 [20:02] * Espercorn kicked thelounge from #minecrafthelp (Reason: helounge :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#916 [20:04] <Guest8014> should I clear all instances of the game?
#917 [20:05] <CapFan67> Guest8014, After a reboot, you should not have that error on the first run. Does the game appear to be running on the Task bar, but you just can't see it?
#918 [20:07] <Guest8014> after I push "start anyway" it loads the mojang screen but the game doesnt load
#919 [20:08] <Guest8014> and sometimes the screen just disappears
#920 [20:08] <CapFan67> Guest8014, My question is, do you see the "crafting table" icon in your task bar, indicating that the game is running?
#921 [20:08] <Guest8014> yes i do
#922 [20:09] <CapFan67> Guest8014, Ok, it's probably running, just off screen. Here is a web page that will help you move your running applications to your desktop: https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#923 [20:09] <Guest8014> ok thx, ill try it
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#925 [20:10] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has joined #minecrafthelp
#926 [20:11] * lol [webchat@host-156.168.62.222.etisalat.com.eg] has joined #minecrafthelp
#927 [20:12] <lol> +capfan
#928 [20:12] <lol> +capfan67
#929 [20:12] <CapFan67> lol, Hi.
#930 [20:12] <Guest8014> i got the screen back but its stuck in "not responding" mode
#931 [20:12] <lol> remeber me
#932 [20:12] <lol> +capfan67
#933 [20:12] <Spankster206> https://paste.ubuntu.com/p/8cPS93QZcs/
#934 [20:12] <Spankster206> here is the next link you asked for
#935 [20:12] <CapFan67> lol, I remember the nick, though not the subject. I chat with dozens of people each day.
#936 [20:13] <lol> when i toke about that optifine cape locked my account +capfan67
#937 [20:13] <CapFan67> Spankster206, Only AVG, which will cause download issues, but shouldn't cause OpenGL issues. hmmm.
#938 [20:14] <lol> +capfan67?
#939 [20:15] * Mel [webchat@208.131.153.41.west-datacenter.net] has quit. (Quit: webchat.esper.net)
#940 [20:15] <CapFan67> Spankster206, I'm not sure what else to test. Perhaps one of the other helpers more familiar with your hardware can offer suggestions.
#941 [20:15] <CapFan67> I need to step away and fix dinner. Best of luck folks.
#942 [20:15] <Spankster206> That's why I am so confused, my driver even has opengl right on it I checked in the settings. I do not believe anything should be stopping it
#943 [20:15] <lol> +capfan67 i were waiting alot of time. for mojang to reply to me!
#944 [20:16] <lol> i have been waiting for 1 month i think!
#945 [20:16] <lol> i have send to them the mail in 16/1/2019
#946 [20:16] <lol> then when i open when will i hear it back
#947 [20:17] * Yrban [webchat@cpe-104-230-129-157.columbus.res.rr.com] has joined #minecrafthelp
#948 [20:17] <lol> it says We're currently replying to cases received on January 16. Due to the holidays, we are receiving a large number of incoming emails which leads to longer than usual waiting times. We thank you for your patience and will get to each case as quickly as possible.
#949 [20:17] <lol> +capfan67
#950 [20:17] <lol> it says We're currently replying to cases received on January 16. Due to the holidays, we are receiving a large number of incoming emails which leads to longer than usual waiting times. We thank you for your patience and will get to each case as quickly as possible.
#951 [20:17] <lol> +capfan67
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#954 [20:18] <CapFan67> lol, Again, as I mentioned yesterday, the website says they're working on the same day you submitted. It's the weekend now. You'll need to be patient.
#955 [20:18] <lol> okay +capfan67
#956 [20:18] <shook338> Hello!
#957 [20:18] <CapFan67> Anyway, I'm stepping away. Hope things work out for you.
#958 [20:18] * Urban [webchat@cpe-104-230-129-157.columbus.res.rr.com] has joined #minecrafthelp
#959 [20:18] <shook338> Hello, can I uh, ask a question here? I have an account problem..
#960 [20:18] <mattym> Spankster206, You have both a R7 dedicated graphics card, and a APU with R7 graphics?
#961 [20:19] <Urban> I downloaded the driver update
#962 [20:19] * CaptainPanda35 [webchat@d28-23-241-245.dim.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#963 [20:19] <lol> +capfan67 i cant understand anythinggggggggg
#964 [20:20] <Spankster206> I believe it has R7 graphics and an A10 processor, if you have something you'd like to see ask and I will submit it
#965 [20:20] * Denise [webchat@nrbaon0452w-lp130-02-174-92-130-242.dsl.bell.ca] has joined #minecrafthelp
#966 [20:20] <shook338> Hello! I'm having an account problem. You see, I registered (purchased minecraft download, by the way) with an email that I have deleted recently. I have forgotten my password and I can not recover it due to the email I registered with it being deleted. I wish to switch my deleted email to a new email I have. Please help!
#967 [20:21] <Urban> Capfan I downloaded the driver updates
#968 [20:21] <Denise> I cant sign into Mojang account
#969 [20:21] <lol> +capfan67 answer me?
#970 [20:21] <mattym> Spankster206, From personal experience, you may need to disable the APU's graphics in the BIOS. If that is something you don't know how to do, you will need to research it.
#971 [20:21] <mattym> Urban, Did you install them.
#972 [20:21] <Urban> Yes
#973 [20:21] <mattym> lol, You just need to wait.
#974 [20:22] <lol> okay
#975 [20:22] <mattym> Urban, See if the problem is still occurring.
#976 [20:22] * lol [webchat@host-156.168.62.222.etisalat.com.eg] has quit. (Quit: webchat.esper.net)
#977 [20:22] <Urban> Yes I installed them
#978 [20:22] <shook338> +mattym, I'll wait for a little bit. Please tell me when you have the time to answer back! No pressure, my apologies.
#979 [20:23] <mattym> shook338, If you don't have access to the account email, you will need to contact Mojang to fix it
#980 [20:23] <mattym> ??> shook338 account/send-email
#981 [20:23] <Absol> shook338: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#982 [20:23] <Absol> shook338: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#983 [20:23] * NotGoodForYou [webchat@180.190.171.194] has joined #minecrafthelp
#984 [20:24] <Urban> mattym Its better but I can still tell there's still some fps drop
#985 [20:25] <NotGoodForYou> so i registered in the minecraft launcher but after that it only says:"a user with that acount already exists"
#986 [20:25] <mattym> Urban, What numbers are you seeing?
#987 [20:25] <shook338> +absol +mattym, already have, but thank you! Hope to hear from Mojang soon. But otherwise, if there's nothing else you can do, thank you for your time! Have a great day, you guys.
#988 [20:26] * Spankster206 [webchat@cpe-24-209-36-202.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#989 [20:26] * duck1239 [webchat@c-73-254-119-148.hsd1.wa.comcast.net] has joined #minecrafthelp
#990 [20:27] <duck1239> my minecraft game gets stuck in a position where it says not responding
#991 [20:27] * Urban [webchat@cpe-104-230-129-157.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#992 [20:27] <duck1239> what should I do?
#993 [20:27] <shook338> Wait, hold on. +absol, you said I need my gift code? I don't have it unfortuneately. I threw it out, (yes, VERY bad move, sorry.) Do I need it to get my account back?
#994 [20:28] * mike4 [webchat@c-71-193-216-211.hsd1.wa.comcast.net] has joined #minecrafthelp
#995 [20:28] <mike4> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#996 [20:28] <mattym> shook338, You can submit the form without it, but if you purchased it via a gift card and no longer have it, there isnt much they will be able to do.
#997 [20:29] <NotGoodForYou> so i registered in the minecraft launcher but after that it only says:"a user with that acount already exists" but i only registered now what do i do?
#998 [20:29] * mike4 [webchat@c-71-193-216-211.hsd1.wa.comcast.net] has quit. (Client Quit)
#999 [20:30] <shook338> Oh no... Well uh, thank you again. I hope I could somehow get it back. But thank you. I'll hope for the best. Thank you both for your time, I'll leave now, have a good day/night!
#1000 [20:30] * shook338 [webchat@pool-108-35-32-102.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1001 [20:30] <mattym> NotGoodForYou, That means you are trying to register with account details that already exist.
#1002 [20:30] <NotGoodForYou> oh k so i just make another email
#1003 [20:31] <NotGoodForYou> kinda?
#1004 [20:31] <mattym> NotGoodForYou, Or try to recover the other account info.
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#1006 [20:32] * Urban [webchat@cpe-104-230-129-157.columbus.res.rr.com] has joined #minecrafthelp
#1007 [20:33] <Urban> mattym Im getting 60-50 fps with 20-0 fps drops every 1-2 seconds
#1008 [20:34] <mattym> Urban, And you said you have now closed other programs that were running the background?
#1009 [20:34] <Urban> Yes
#1010 [20:34] <mattym> Urban, Try setting the allocated RAM back to the default 2.
#1011 [20:34] <Urban> ok
#1012 [20:36] <Urban> Nope no difference kind of feels worse
#1013 [20:37] <mattym> ??> Urban win/reinst
#1014 [20:37] <Absol> Urban: You may need to reinstall the locally installed files that Minecraft puts into place.
#1015 [20:37] <Absol> Urban: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1016 [20:38] <Urban> I can save my worlds by takeing them out of the file right?
#1017 [20:38] <mattym> Urban, Yea
#1018 [20:38] <Urban> k
#1019 [20:39] * Spankster206 [webchat@cpe-24-209-36-202.neo.res.rr.com] has joined #minecrafthelp
#1020 [20:41] <Spankster206> So I am still having troubles, minecraft won't load from being unable to find opengl and pixel acceleration errors
#1021 [20:41] <mattym> Spankster206, Did you disable the APU's graphics processer?
#1022 [20:41] <Spankster206> I have checked the bios, and I am unsure how to do that. Even after a little confusing research
#1023 [20:42] <mattym> Spankster206, Well, do more research, and get it done.
#1024 [20:45] * Spankster206 [webchat@cpe-24-209-36-202.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1025 [20:50] <Urban> mattym no its still doing it
#1026 [20:51] <mattym> Urban, Can I get a new dxdiag report, let me know if you need the instructions again.
#1027 [20:52] <Urban> mattym Yes please
#1028 [20:52] <mattym> ??> Urban win/dxdiag
#1029 [20:52] <Absol> Urban: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1030 [20:54] <Urban> https://paste.ubuntu.com/p/prTYbkrW7D/
#1031 [20:56] * ToyDogg [webchat@c-76-118-213-187.hsd1.ma.comcast.net] has joined #minecrafthelp
#1032 [20:56] <mattym> Urban, Yeah, definitely updated, nothing that would hold it back seems to be present, and it should be able to maintain a stable 60.
#1033 [20:57] <ToyDogg> Can't get the email for the password reset
#1034 [20:57] <mattym> Urban, Not sure why its reacting the way it is.
#1035 [20:58] <Urban> mattym Same I have no clue. It could be that my computer is better than what the game likes it to be and so does not like it?
#1036 [20:58] <mattym> Urban, No
#1037 [20:58] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1038 [21:00] <Urban> mattym I know its suppose to drop fps when loading new chunks but it does it all the time, over and over
#1039 [21:05] <Urban> mattym Its alright. Ill just wait it out. I really do appreciate your help and I love what your doing for the community. Keep up the work and again thanks for the help
#1040 [21:12] * Tarka [webchat@124-149-67-97.dyn.iinet.net.au] has joined #minecrafthelp
#1041 [21:13] <Tarka> Help, my Realm has been replaced by a mini game called Simple Checkers. I'm devastated. This Realm is something the family built while my husband was alive. It's one of our lasting memories of him. I am completely panicked that it has somehow been wiped. What do I do??!!
#1042 [21:14] <mattym> Tarka, You will need to see if you can switch the world in your Realms settings.
#1043 [21:14] <mattym> Tarka, If nothing there works, you will need to contact Mojang support
#1044 [21:14] <mattym> ??> Tarka mojang/email
#1045 [21:14] <Absol> Tarka: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1046 [21:14] <Absol> Tarka: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1047 [21:15] * BlanketLover [webchat@65-188-96-112.res.spectrum.com] has joined #minecrafthelp
#1048 [21:15] <BlanketLover> I forgot my login email
#1049 [21:15] <BlanketLover> Is their any possibility I could change it?
#1050 [21:16] <mattym> BlanketLover, Is the account a Migrated account, in other words, last time you logged in did you use an email and password?
#1051 [21:16] <BlanketLover> uhh
#1052 [21:16] <BlanketLover> its been like a year or more
#1053 [21:16] <BlanketLover> but yes I did
#1054 [21:16] * azzuwere [webchat@c-73-254-92-168.hsd1.wa.comcast.net] has joined #minecrafthelp
#1055 [21:16] <BlanketLover> i think
#1056 [21:17] <azzuwere> hey guys
#1057 [21:17] <mattym> ??> BlanketLover account/forgot-email
#1058 [21:17] <Absol> BlanketLover: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1059 [21:18] <azzuwere> so im having issues loggin in. have tried any one of the emails that could be connected to my account and still no emails about the reset for my PW
#1060 [21:18] <mattym> azzuwere, Did you check any spam/junk folders in the email?
#1061 [21:19] <azzuwere> gone through the whole process with the spam folder too yes
#1062 [21:19] <mattym> ??> azzuwere account/send-email
#1063 [21:19] <Absol> azzuwere: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1064 [21:19] <Absol> azzuwere: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1067 [21:24] <Tarka> Thank you!
#1068 [21:27] * Jeans18 [webchat@160-3-203-35.cpe.cableone.net] has joined #minecrafthelp
#1069 [21:28] <Jeans18> Hi, so do Hacked Clients count as "modded" Minecraft?
#1070 [21:30] <Jeans18> I'm trying to install an old version of a hacked client for MC 1.6.4 and I keep getting a download error but idk what it means. I thought the .jar file was all the game needed to run the old instance. Here its the error I keep getting:
#1071 [21:30] <Jeans18> 1.6.4
#1072 [21:31] <Jeans18> https://paste.gg/p/anonymous/2d800b8d25404a558636c72f78a98df3
#1073 [21:32] <mattym> Jeans18, We do not help with hacked clients.
#1074 [21:33] <Jeans18> you can't even tell me what the error is?
#1075 [21:34] <mattym> Jeans18, No
#1076 [21:34] <Jeans18> Well that'
#1077 [21:34] <Jeans18> Well that's lame :(
#1078 [21:34] <Jeans18> Well that's lame :(
#1079 [21:34] * Jeans18 [webchat@160-3-203-35.cpe.cableone.net] has left #minecrafthelp
#1080 [21:44] * Zack [webchat@h147.98.30.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#1081 [21:45] <Zack> hi
#1082 [21:46] <Zack> so im having a prob where i cant play minecraft
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#1085 [22:11] * pyrogenetic [webchat@cpe-24-242-144-8.hot.res.rr.com] has joined #minecrafthelp
#1086 [22:12] <pyrogenetic> oh wow, this will be nice if there is anyone in here to assist
#1087 [22:15] * IAMCRAIG [webchat@d75-154-225-137.bchsia.telus.net] has joined #minecrafthelp
#1088 [22:17] * Carly [webchat@172-13-73-247.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1089 [22:17] <IAMCRAIG> Hi there, I've been trying to install minecraft but keep getting the "unable to download, please try again" error. In the native log notepad file it generates it mentions something about not finding a config file
#1090 [22:17] <IAMCRAIG> I'd paste it here but don't want to flood chat
#1091 [22:18] * Drool [~drool@host81-147-70-45.range81-147.btcentralplus.com] has joined #minecrafthelp
#1092 [22:18] <Carly> Hello! I've been trying to get on my game using the launcher, and it shows the Mojang sign kinda like it is loading, then says it wont respond.
#1093 [22:19] <Carly> I dont know what to do
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#1096 [22:32] * Levi_Case [webchat@165.169.20.149.svecfiber.com] has joined #minecrafthelp
#1097 [22:33] <Levi_Case> I cant log in to my old Minecraft account because I don't remember the security questions and the email that was I have no more access to it.
#1098 [22:34] * IAMCRAIG [webchat@d75-154-225-137.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#1099 [22:39] <webrosc> Levi_Case, you will need to contact Mojang
#1100 [22:40] * Danny123 [webchat@108-220-220-169.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1101 [22:40] <Danny123> Hi
#1102 [22:40] <Danny123> Anyone here?
#1103 [22:40] <webrosc> some poeple are, post your question, if someone can help they will
#1104 [22:42] <Danny123> I can't join my friend's Minecraft server, he created a server with online-mode set to false and when me and my other friends try joining, we can error saying this "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#1105 [22:42] <Levi_Case> ok thank you
#1106 [22:43] <webrosc> Danny123, and why is online mode set to false?
#1107 [22:44] <Danny123> Everyone has a Minecraft copy except for the one friend who doesn't, so the host set the server online mode to false so he can join too.
#1108 [22:44] <webrosc> we don't support servers that support pirates
#1109 [22:44] * Agustin [webchat@79-116-28-181.fibertel.com.ar] has joined #minecrafthelp
#1110 [22:45] <Agustin> Hello?
#1111 [22:46] <Danny123> I'm going to see if we can start the server with online-mode on true to see if we still get the issue, I've googled the issue and I think it happens to people who have online-mode on true as well
#1112 [22:47] <Danny123> We retried the server with online-mode set to true and the we still get the same issue.
#1113 [22:47] <mattym> Danny123, We are still not going to assist someone we know is going to enable someone who has not bought the game to play.
#1114 [22:48] <Danny123> I understand, thank you for your time.
#1115 [22:49] * Danny123 [webchat@108-220-220-169.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1116 [22:50] <Agustin> A few years ago i got a Minecraft copy for my old PC, a few years later (up to this day) i changed my computer and apparently there has been a whole new change with the migration system, and since i lost my auto-fill for my account which was my bad really because i should've saved the information about my account, i've forgotten the e-mail used to
#1117 [22:50] <Agustin> get this old copy of the game, i've tried multiple choices, but i've not really been able to find the original e-mail. I do know my username and my password, but since i don't have the purchase e-mail, i can't get my transaction ID. I could really use some help.
#1118 [23:04] <mattym> Agustin, If you cannot find the ID from the following link, You will need to contact Mojang without the ID and ask if they can provide alternate ways.
#1119 [23:04] <mattym> ??> Agustin account/trans-id
#1120 [23:04] <Absol> Agustin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1121 [23:05] * Wolf [webchat@119-79-218-104.ziplinkinternet.net] has joined #minecrafthelp
#1122 [23:06] <Agustin> I've read about how to get my transaction ID, but i just cannot recall the e-mail used for the purchase, i've tried many possible e-mails already but none of them have ever gotten a reply after trying to retrieve my password to confirm which is the one used to buy the game.
#1123 [23:06] <Agustin> So i'm stuck until Mojang Support sends me a reply to my issue?
#1124 [23:06] <mattym> Agustin, Yes
#1125 [23:07] <Agustin> Well, i've been waiting for about 2 years, i'm sure a few days or weeks won't be so bothersome
#1126 [23:07] <Agustin> Not like they would take too long right?
#1127 [23:08] <mattym> Agustin, https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#1128 [23:10] <Agustin> Yes i've read about that. Hopefully it means i could get a response soon.
#1129 [23:10] <Wolf> I push the play button and it keeps saying that minecraft 1.13.2 is not responding.
#1130 [23:11] <Wolf> and I just bought the game today
#1131 [23:12] <webrosc> ??> Wolf tools/hjt
#1132 [23:12] <Absol> Wolf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1133 [23:12] <Absol> Wolf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1134 [23:19] * Person [webchat@67.199.165.124] has joined #minecrafthelp
#1135 [23:21] <Person> My Minecraft game is not opening, it says : Error, unable to save download javabridge-1.0.22.jar (I'm trying to open a Snapshot
#1136 [23:22] * Randy [webchat@201-208-56-251.genericrev.cantv.net] has joined #minecrafthelp
#1137 [23:23] <Randy> hi, I need help
#1138 [23:24] <Person> ?
#1139 [23:24] <Randy> my minecraft tells me an error about the non-accelerated pixel format, I do not understand the error, do you help me?
#1140 [23:24] <Wolf> so Person I am also having the same problem as you
#1141 [23:24] <Person> um... hmmm... who will help us?
#1142 [23:24] <Wolf> idk
#1143 [23:25] <Randy> and update the drivers and it still does not work
#1144 [23:25] <Person> I thought there would be someone on here to help
#1145 [23:25] <webrosc> ??> Person tools/hjt
#1146 [23:25] <Absol> Person: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1147 [23:25] <webrosc> ??> Randy win/dxdiag
#1148 [23:25] <Absol> Person: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1149 [23:25] <Absol> Randy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1150 [23:25] <webrosc> Wolf, can you do as absol said to you
#1151 [23:26] <Wolf> I did and it didn't work
#1152 [23:26] <webrosc> Wolf, if you did you would have a link to post here like absol said to do
#1153 [23:28] <Randy> ready, here is https://paste.ubuntu.com/p/JFhMtcdgWs/
#1154 [23:29] * nate9 [webchat@c-73-162-233-162.hsd1.ca.comcast.net] has joined #minecrafthelp
#1155 [23:29] <webrosc> Randy, your computer doesn't meet the requirements for minecraft https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#1156 [23:29] * nate9 [webchat@c-73-162-233-162.hsd1.ca.comcast.net] has quit. (Client Quit)
#1157 [23:29] <webrosc> also you have not updated your drivers
#1158 [23:30] * Person [webchat@67.199.165.124] has quit. (Quit: webchat.esper.net)
#1159 [23:30] <Randy> How do I update them?
#1160 [23:32] <webrosc> via https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6350 but even with the right drivers your computer is too old
#1161 [23:32] <webrosc> if it does run minecraft it will not run at all well
#1162 [23:34] <Randy> ok, I'll update it and then I'll give you the results to see if it worked
#1163 [23:40] <Wolf> https://paste.ubuntu.com/p/4zWsZp3Bc4/
#1164 [23:42] <webrosc> ??> Wolf av/bytefence
#1165 [23:42] <Absol> Wolf: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1166 [23:43] <webrosc> Wolf, you also have some malware
#1167 [23:43] <webrosc> ??> Wolf av/adwcleaner
#1168 [23:43] <Absol> Wolf: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1169 [23:43] <Absol> Wolf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.