#1 [00:16] * Draconian [webchat@c-174-53-140-29.hsd1.mn.comcast.net] has joined #minecrafthelp
#2 [00:16] <Draconian> Im having trouble resetting my security passwords because im not recieving the email to do so.
#3 [00:17] * RainGamer [webchat@114.88.69.111.dynamic.snap.net.nz] has joined #minecrafthelp
#4 [00:19] <RainGamer> Hello, I wish for the ability to change my username sooner. I think I may have been hacked over a period and now I have to wait to change my username back :( could i get some help with the wait days being cut down?
#5 [00:20] <RainGamer> hello?
#6 [00:23] * Draconian [webchat@c-174-53-140-29.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#7 [00:24] * Mike7 [webchat@97-86-206-75.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#8 [00:26] <CapFan67> RainGamer, We're not Mojang. We are volunteers who help with client issues, such as crashes. Account issues must be handled by Mojang. You can ask them to change your name back, though in my experience that isn't likely to be successful.
#9 [00:32] * Denny [webchat@cpe-75-83-64-140.socal.res.rr.com] has joined #minecrafthelp
#10 [00:33] <Denny> I got a code for Minecraft Windows 10 and tried redeeming it, but when I click on the button to redeem, it redirects me to the site and says the code has already been redeemed. What's the problem?
#11 [00:38] <CapFan67> Denny, Just based on your description, the obvious answer is the code has already been redeemed. where did you get the code?
#12 [00:40] <Denny> From the Mojang Website
#13 [00:40] <Denny> But I never redeemed it
#14 [00:40] <CapFan67> Denny, as the free Win10 Edition code from your own Java account? or from another another source?
#15 [00:40] <Denny> Yes
#16 [00:42] <CapFan67> Denny, I'd recommend contacting Mojang an describing the situation. They may be able to give you information on what remedies are available to you, or at least direct you to where you can get Win10 code support.
#17 [00:42] <Denny> Are they available to contact right now?
#18 [00:43] <CapFan67> Denny, Mojang support is offered through their web form. https://help.mojang.com/customer/portal/emails/new
#19 [00:43] <CapFan67> Denny, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#20 [00:44] <Denny> Ok I'll try this out. Thank you for the help!
#21 [00:48] * Somedayz [webchat@107-196-183-20.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#22 [00:48] <Somedayz> Hello
#23 [00:50] * Somedayz [webchat@107-196-183-20.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#24 [00:58] * esysdfry [webchat@46.185.x.161.go.com.jo] has joined #minecrafthelp
#25 [00:59] * esysdfry [webchat@46.185.x.161.go.com.jo] has quit. (Client Quit)
#26 [00:59] * esysdfry [webchat@46.185.x.161.go.com.jo] has joined #minecrafthelp
#27 [00:59] * esysdfry [webchat@46.185.x.161.go.com.jo] has quit. (Client Quit)
#28 [01:22] * marioP [webchat@101.173-62-69.ftth.swbr.surewest.net] has joined #minecrafthelp
#29 [01:23] <marioP> Hello I am having difficulties booting up my minecraft java edition
#30 [01:43] * Noreliks [webchat@ip-188-113-158-92.z30.ysk.scts.tv] has joined #minecrafthelp
#31 [01:44] <Noreliks> Hello!
#32 [01:45] <Noreliks> Received add-ons (maps) from the store for this game are not loaded.
#33 [01:45] <Noreliks> Here is a screenshot of the problem https://imgur.com/a/QV6VQ97
#34 [01:46] <Noreliks> This is Minecraft for Windows 10.
#35 [01:57] * Ryan9 [webchat@122-58-61-220-adsl.sparkbb.co.nz] has joined #minecrafthelp
#36 [01:57] <Ryan9> Hello, I am having trouble migrating my old account to the new system
#37 [01:58] <Ryan9> can anyone help me?
#38 [02:04] * Ryan9 [webchat@122-58-61-220-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#39 [02:07] * zinjo [webchat@150.107.173.121] has joined #minecrafthelp
#40 [02:07] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#41 [02:07] <zinjo> hello?
#42 [02:08] * zinjo [webchat@150.107.173.121] has quit. (Client Quit)
#43 [02:20] * Noreliks [webchat@ip-188-113-158-92.z30.ysk.scts.tv] has quit. (Quit: webchat.esper.net)
#44 [02:28] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#45 [02:29] <scarlet_flandre> hello?
#46 [02:30] <scarlet_flandre> Anyone?
#47 [02:32] <scarlet_flandre> hello?
#48 [02:34] <scarlet_flandre> Nobody here?
#49 [02:39] <scarlet_flandre> Nobody here?
#50 [02:39] <scarlet_flandre> hello?
#51 [03:00] * Linkr [webchat@dynamic-acs-24-154-203-172.zoominternet.net] has joined #minecrafthelp
#52 [03:00] <Linkr> Hey is anyone here? Someone from russia apparently keeps trying to get into my account
#53 [03:01] * Linkr [webchat@dynamic-acs-24-154-203-172.zoominternet.net] has quit. (Client Quit)
#54 [04:57] * hi_there [webchat@cpe-101-182-109-173.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#55 [04:58] <hi_there> hi there, my problem is i purchased my minecraft account many years ago, and have forgotten which email i used. therefore, i cannot migrate my account
#56 [04:58] <hi_there> when i click forgot email, it doesnt provide a solution
#57 [05:02] * hi_there [webchat@cpe-101-182-109-173.vb04.vic.asp.telstra.net] has quit. (Client Quit)
#58 [05:27] * Ehlers [webchat@131-164-211-79-cable.dk.customer.tdc.net] has joined #minecrafthelp
#59 [05:28] <Ehlers> Hi, i can't log onto my Minecraft profile, cause i can't remember my password
#60 [05:28] <Ehlers> i then tried to remake it, but can't remeber the security questions
#61 [05:29] <Ehlers> What can i do, to get my account working again?
#62 [05:30] <Ehlers> Anyone?
#63 [05:44] * Lord_of_Life [~Lord@77.28.175.202] has joined #minecrafthelp
#64 [05:45] * Lord_of_Life_ [~Lord@77.28.170.86] has quit. (Ping timeout: 183 seconds)
#65 [05:57] <Ehlers> ?
#66 [05:58] <Andrio> ??> Ehlers account/send-email
#67 [05:58] <Absol> Ehlers: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#68 [05:58] <Absol> Ehlers: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#69 [06:35] <Ehlers> But
#70 [06:35] <Ehlers> I have already done that
#71 [06:35] <Ehlers> but i don't have the transaction
#72 [06:35] <Ehlers> cause
#73 [06:35] <Ehlers> it's freaking 6 years since i bought it
#74 [06:50] * Ehlers [webchat@131-164-211-79-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#75 [07:00] * thelounge0 [webchat@node-y7.a.v4.redelinkcariri.net.br] has joined #minecrafthelp
#76 [07:00] * Espercorn kicked thelounge0 from #minecrafthelp (Reason: helounge0 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#77 [07:01] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#78 [07:26] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#79 [07:44] * loki6161 [webchat@185.175.33.121] has joined #minecrafthelp
#80 [07:46] * Taurix [webchat@p54B3CE74.dip0.t-ipconnect.de] has joined #minecrafthelp
#81 [07:46] <Taurix> hello?
#82 [07:46] <Greymagic27> Taurix, Hi!
#83 [07:46] <loki6161> hay
#84 [07:46] <Greymagic27> loki6161, Hi
#85 [07:47] <Taurix> I have a problem hosting a public minecraft server, can you guys help?
#86 [07:47] <loki6161> What's going on?
#87 [07:47] <Greymagic27> Taurix, I'm not that adept at server problems but I can try, it may be worth waiting for one of the more advanced helpers to come online
#88 [07:47] <Greymagic27> loki6161, It's minecraft support :D
#89 [07:48] <loki6161> I think my Minecraft account was hacked because I can't connect to it and I tried to change my password and it didn't send me any message to my Email and it happened before and I've managed to recover it.
#90 [07:48] <Greymagic27> loki6161, When you try to login, does it say anything?
#91 [07:49] <loki6161> This means that the name and password are incorrect
#92 [07:49] <Greymagic27> loki6161, Is that the message it gives you? 'username and password incorrect'?
#93 [07:50] <loki6161> yes
#94 [07:50] <Greymagic27> ??> loki6161 account/send-email
#95 [07:50] <Absol> loki6161: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#96 [07:50] <Absol> loki6161: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#97 [07:50] <loki6161> Well thank you
#98 [07:51] <Greymagic27> Your welcome! Good luck :D
#99 [07:51] <Taurix> So the problem with my server, is that when I try to connect to it, I get a io.netty error. As much as I researched, no obvious solutions were available. Some people redirected me here to find a fix.
#100 [07:51] <Greymagic27> Taurix, Yea, I have yet to find a fix for that problem myself
#101 [07:51] <loki6161> Okay thank you very much bye
#102 [07:52] * loki6161 [webchat@185.175.33.121] has quit. (Quit: webchat.esper.net)
#103 [07:52] <Taurix> I tried to create servers for other games, and it seems, that there might be some other security programs, which are blocking the connection somehow.
#104 [07:52] <Taurix> Tried turning of firewall, no effects as well. Any ideas?
#105 [07:53] <Greymagic27> We can try a scan for malware, to see if anything external could be causing the error. But that's a longshot at best
#106 [07:53] <Taurix> Is this a new problem, or has it been around for some time already?
#107 [07:53] <Greymagic27> It's been around for a while, but I don't know if anyone has found a fix
#108 [07:54] <Taurix> I really doubt it can be a malware, my pc is reasonably new. Unless I'm the lucky one to stumble on it randomly
#109 [07:58] <Greymagic27> Yea, I don't think the issue is really caused by malware
#110 [08:16] <tyteen4a03> Greymagic27: ?? tools/hjt
#111 [08:16] <tyteen4a03> io.netty problems -> malware / firewall
#112 [08:16] <tyteen4a03> client and server alike
#113 [08:17] <Greymagic27> Oh ok, I thought it was router related
#114 [08:17] <tyteen4a03> if it was, you would be seeing timeouts
#115 [08:17] <Greymagic27> Makes sense
#116 [08:17] <Greymagic27> Thanks :)
#117 [08:25] * kordian799 [webchat@ti0021a400-2035.bb.online.no] has joined #minecrafthelp
#118 [08:26] <kordian799> hello
#119 [08:26] <kordian799> i forgot my email
#120 [08:26] <kordian799> adres
#121 [08:26] <kordian799> Minecraft Account E-mail
#122 [08:28] * kordian799 [webchat@ti0021a400-2035.bb.online.no] has quit. (Client Quit)
#123 [08:40] * Spellwars [webchat@pD9562AFC.dip0.t-ipconnect.de] has joined #minecrafthelp
#124 [08:41] <Spellwars> I have Minecraft downloaded on my new PC. I logged in and i want to start it but the game crashes always after a few seconds
#125 [08:42] <Greymagic27> ??> Spellwars launcher/log
#126 [08:42] <Absol> Spellwars: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#127 [08:42] * loferate987 [webchat@68.161.194.168.rfc6598.dynamic.copelfibra.com.br] has joined #minecrafthelp
#128 [08:43] <loferate987> I lost my account email
#129 [08:43] <Greymagic27> loferate987, Have you tried resetting it? If not here is the link:
#130 [08:43] <Greymagic27> ??> loferate987 account/reset-email
#131 [08:43] <Absol> loferate987: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#132 [08:45] <Spellwars> https://paste.ubuntu.com/p/nBs4nxcZvH/
#133 [08:45] <loferate987> i lost my minecraft account email
#134 [08:45] <loferate987> i bought it 6 years ago
#135 [08:45] <Greymagic27> ??> loferate987 account/send-email
#136 [08:45] <Absol> loferate987: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [08:45] <Absol> loferate987: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#138 [08:45] <loferate987> and i don't remember the email
#139 [08:47] <Greymagic27> ??> Spellwars win/dxdiag
#140 [08:47] <Absol> Spellwars: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#141 [08:47] <loferate987> i sent an email but it don't have been respoded
#142 [08:47] * fernanda_Chica [webchat@190.136.19.251] has joined #minecrafthelp
#143 [08:47] <fernanda_Chica> hello
#144 [08:49] <fernanda_Chica> #minecrafthelp
#145 [08:49] <fernanda_Chica> #minecrafthelp you need help
#146 [08:49] <loferate987> hello
#147 [08:49] <fernanda_Chica> hello
#148 [08:50] <loferate987> i lost my account email
#149 [08:50] <fernanda_Chica> my minecraft account put security questions and password change
#150 [08:51] <fernanda_Chica> and I want them to delete my minecraft name so I buy another
#151 [08:51] * Spellwars1 [webchat@pD9562AFC.dip0.t-ipconnect.de] has joined #minecrafthelp
#152 [08:51] * Spellwars [webchat@pD9562AFC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#153 [08:51] * Spellwars1 [webchat@pD9562AFC.dip0.t-ipconnect.de] has quit. (Client Quit)
#154 [08:51] <loferate987> i bought my minecraft 6 years ago
#155 [08:52] <loferate987> and i cant remember the email
#156 [08:52] <loferate987> and i cant remember the email
#157 [08:52] * loferate987 [webchat@68.161.194.168.rfc6598.dynamic.copelfibra.com.br] has left #minecrafthelp
#158 [08:53] <fernanda_Chica> help
#159 [08:57] <Greymagic27> fernanda_Chica, Hi
#160 [08:57] <Greymagic27> How can we help?
#161 [09:06] * Advent [webchat@c-76-112-72-140.hsd1.mi.comcast.net] has joined #minecrafthelp
#162 [09:06] <Advent> Hi! Dumb question
#163 [09:06] <Advent> I need to migrate my account to a mojang account but I only know my email and password, not the username
#164 [09:06] <Advent> I have a ticket in to mojang but it seems like its taking a really long time for them to get back to me
#165 [09:06] <Advent> is there anything else I can do?
#166 [09:07] * LemonYTB [webchat@078088228114.kielce.vectranet.pl] has joined #minecrafthelp
#167 [09:07] <tyteen4a03> Advent: other than waiting, not really
#168 [09:07] <LemonYTB> hi
#169 [09:07] <Greymagic27> LemonYTB, Howdy
#170 [09:07] <Advent> :/ I figured
#171 [09:07] <Greymagic27> Advent, Here is a thing on when they will respond to emails: https://help.mojang.com/customer/portal/articles/359446
#172 [09:07] <Advent> Is this delay in response normal?
#173 [09:07] <LemonYTB> I cannot log in to my account. Error message is saying "Invalid username or password"
#174 [09:08] <LemonYTB> and i emailed Mojang, but i'm now waiting
#175 [09:08] <Greymagic27> LemonYTB, Check here for response times: https://help.mojang.com/customer/portal/articles/359446
#176 [09:08] <Advent> Aye I saw that site Greymagic27, its going up by a day every day, see I still have like another 5 days to wait?
#177 [09:08] <Greymagic27> Yea, Unless they catch up quickly
#178 [09:08] <LemonYTB> Thanks
#179 [09:09] <Advent> Bleh, alright...super disappointing
#180 [09:09] <Advent> Thank you
#181 [09:10] * Advent [webchat@c-76-112-72-140.hsd1.mi.comcast.net] has quit. (Client Quit)
#182 [09:12] * jakub [webchat@90-224-56-252-no50.tbcn.telia.com] has joined #minecrafthelp
#183 [09:14] <jakub> Hi! i do not recive any mails from mojang on my mail. i created the account 2013 and have paid for the minecraft.
#184 [09:16] * fernanda_Chica [webchat@190.136.19.251] has quit. (Quit: webchat.esper.net)
#185 [09:19] * jakub [webchat@90-224-56-252-no50.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#186 [09:25] * kordian799 [webchat@ti0021a400-2035.bb.online.no] has joined #minecrafthelp
#187 [09:25] <kordian799> hello
#188 [09:25] <kordian799> i forgot my Minecraft Account E-mail
#189 [09:26] * kordian799 [webchat@ti0021a400-2035.bb.online.no] has quit. (Client Quit)
#190 [09:26] * fernanda_Chica [webchat@190.136.19.251] has joined #minecrafthelp
#191 [09:26] <fernanda_Chica> hello
#192 [09:26] <fernanda_Chica> you need help
#193 [09:37] * ipax174 [webchat@d54C07CC1.access.telenet.be] has joined #minecrafthelp
#194 [09:38] <ipax174> Hello, I have the e-mail I bought minecraft with in 2012, but I do not remember which mojang account I linked to that e-mail. It's not any of the e-mail adresses I use and that doesn't make sense to me. Is there anyway I can find which mojang account my minecraft account was migrated to?
#195 [09:44] <tyteen4a03> ??> ipax174 account/reset-password
#196 [09:44] <Absol> ipax174: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#197 [09:44] <Absol> ipax174: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#198 [09:44] <tyteen4a03> ipax174: try all your emails there; the one that receives an email will be the one to use
#199 [09:45] <fernanda_Chica> help my account hacked it and they put security questions
#200 [09:47] * yAdriano_ [webchat@bfb0a827.virtua.com.br] has joined #minecrafthelp
#201 [09:48] <yAdriano_> Hi
#202 [09:48] <fernanda_Chica> How can I get the security questions to my account? is that one hacks me and has as another mail
#203 [09:48] <fernanda_Chica> hi
#204 [09:48] <yAdriano_> I can not change the account password
#205 [09:49] <yAdriano_> I'm brazilian
#206 [09:49] <fernanda_Chica> I want that even if you change the name is fernanda girl I want to change it to another so then I buy another minecraft
#207 [09:52] <yAdriano_> Someone help me?
#208 [09:54] * yAdriano_ [webchat@bfb0a827.virtua.com.br] has quit. (Quit: webchat.esper.net)
#209 [09:58] * KoKo_Ball [webchat@59.13.76.63] has joined #minecrafthelp
#210 [09:59] <KoKo_Ball> 마크가 안깔려요
#211 [09:59] * KoKo_Ball [webchat@59.13.76.63] has quit. (Client Quit)
#212 [09:59] * fernanda_Chica [webchat@190.136.19.251] has quit. (Quit: webchat.esper.net)
#213 [10:04] * PlayerGamer124 [webchat@243-148-0-170.dynamic.intercanal.com.br] has joined #minecrafthelp
#214 [10:06] <PlayerGamer124> I can not enter the craftland because of a crash report error and there is no way I can overload the drivers
#215 [10:07] <Greymagic27> ??> PlayerGamer124 launcher/log
#216 [10:07] <Absol> PlayerGamer124: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#217 [10:20] <PlayerGamer124> How do I pass the report?
#218 [10:20] <Greymagic27> PlayerGamer124, Use paste.ubuntu.com
#219 [10:22] <PlayerGamer124> after downloading the text?
#220 [10:22] <Greymagic27> Don't download the text, past the crash report onto paste.ubuntu.com. Then send the url
#221 [10:23] <PlayerGamer124> after ?
#222 [10:23] <Greymagic27> After what?
#223 [10:23] <PlayerGamer124> After past the crash report ?
#224 [10:23] <Greymagic27> Put a name in the poster field, then click paste
#225 [10:23] <Greymagic27> Then send the url
#226 [10:24] <PlayerGamer124> how send ?
#227 [10:26] * salt [webchat@pool-98-111-246-87.pitbpa.ftas.verizon.net] has joined #minecrafthelp
#228 [10:26] <salt> Trying to join server and getting error server io.netty.channel.abstractchannel$annotatedconnectexception
#229 [10:27] <Greymagic27> PlayerGamer124, Send the URL once it's pasted
#230 [10:27] <PlayerGamer124> how send ?
#231 [10:27] <Greymagic27> PlayerGamer124, http://prntscr.com/mgj002
#232 [10:29] <PlayerGamer124> Okay, I did it later?
#233 [10:29] <Greymagic27> Do it now :P
#234 [10:30] * Taurix [webchat@p54B3CE74.dip0.t-ipconnect.de] has joined #minecrafthelp
#235 [10:30] <ipax174> Hello again, my minecraft account is already transferred to a mojang account, but both the e-mail I bought minecraft with and the e-mail I use for real life stuff have a mojang account without a copy of minecraft. When I try to import my minecraft account onto one of these accounts it says that this account already has migrated to a mojang account.
#236 [10:30] <ipax174> I sent a support ticket and I sent a mail to the payment partner of 2012 (when I bought my account) so I can get my transaction ID but I'm asking here to see if there is a faster way to check which mojang account is linked to my minecraft account (that I can't log into because I don't have the mojang account)
#237 [10:31] <PlayerGamer124> Do now what?
#238 [10:31] <Greymagic27> PlayerGamer124, Send the paste.ubuntu.com link now
#239 [10:33] <PlayerGamer124> I've done this and now?
#240 [10:33] * Taurix [webchat@p54B3CE74.dip0.t-ipconnect.de] has quit. (Client Quit)
#241 [10:33] <Greymagic27> Send the URL here
#242 [10:34] <PlayerGamer124> Send to where?
#243 [10:34] <Greymagic27> Here, In this chatroom
#244 [10:35] <PlayerGamer124> https://paste.ubuntu.com/p/N3Tk48JzhQ/plain/
#245 [10:35] <Greymagic27> PlayerGamer124, that's a dxdiag. What was the crash that you got?
#246 [10:35] <PlayerGamer124> that?
#247 [10:36] <PlayerGamer124> collision report on craftland
#248 [10:41] * Kox [webchat@ip-5-186-122-220.cgn.fibianet.dk] has joined #minecrafthelp
#249 [10:41] <Kox> HEllo.
#250 [10:43] <PlayerGamer124> help me plis :(
#251 [10:43] <Kox> I can login with my account i bought around release but i don't have the email for that anymore, i tried writing mojang support but i haven't gotten a reply, i wrote them the 20th of Jan. Is there another way to merge my old account with mojang ?
#252 [10:44] <mattym> Kox, See here https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#253 [10:44] <mattym> PlayerGamer124, You need to provide the launcher/crash log you were asked for.
#254 [10:45] <PlayerGamer124> https://paste.ubuntu.com/p/N3Tk48JzhQ/plain/
#255 [10:45] <mattym> PlayerGamer124, Thats not what was asked for
#256 [10:46] <PlayerGamer124> Craftlandia is giving crash report error
#257 [10:47] <mattym> PlayerGamer124, Use the official launcher, not a pirated one.
#258 [10:47] <PlayerGamer124> I do not have a laucher official
#259 [10:47] * darth [webchat@cpe-75-191-188-151.nc.res.rr.com] has joined #minecrafthelp
#260 [10:48] <mattym> PlayerGamer124, Did you buy the game?
#261 [10:48] <darth> hello how do i fix this
#262 [10:48] <darth> yes
#263 [10:48] <PlayerGamer124> i no
#264 [10:48] <mattym> PlayerGamer124, If you want to play the game, you need to buy it, and use the official launcher.
#265 [10:49] <darth> im unable to create a directory
#266 [10:49] <darth> i bought the game though
#267 [10:49] <mattym> darth, Please provide the full error.
#268 [10:49] <darth> it wont send
#269 [10:50] <mattym> darth, What is the full exact error it says
#270 [10:50] <darth> cannot create a file that already exist
#271 [10:51] <PlayerGamer124> ok
#272 [10:51] <mattym> ??> darth error/download
#273 [10:51] <Absol> darth: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#274 [10:51] * PlayerGamer124 [webchat@243-148-0-170.dynamic.intercanal.com.br] has quit. (Quit: webchat.esper.net)
#275 [10:51] * Kox [webchat@ip-5-186-122-220.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#276 [10:53] * ChiefMester [webchat@3EC97DD4.catv.pool.telekom.hu] has joined #minecrafthelp
#277 [10:53] * darth [webchat@cpe-75-191-188-151.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#278 [10:54] <ChiefMester> Hi how to get a refund?
#279 [10:55] * alibabaj [webchat@HSI-KBW-37-49-57-74.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#280 [10:55] <CapFan67> ChiefMester, Here's Mojang's refund policy:
#281 [10:55] <CapFan67> ??> ChiefMester account/refund
#282 [10:55] <Absol> ChiefMester: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#283 [10:55] * alibabaj [webchat@HSI-KBW-37-49-57-74.hsi14.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#284 [10:55] <ChiefMester> Thanks
#285 [11:06] * ipax174 [webchat@d54C07CC1.access.telenet.be] has quit. (Quit: webchat.esper.net)
#286 [11:10] * Chon_Gohan [webchat@91EC3E54.dsl.pool.telekom.hu] has joined #minecrafthelp
#287 [11:12] <Chon_Gohan> I start the game, enter a world then it loads then immediately crashes. My PC meets the system requirements, it I've already reinstalled the game, repaired the game files and updated my
#288 [11:14] <Chon_Gohan> I start the game, enter a world then it loads then immediately crashes. My PC meets the system requirements and runs more complex games as well. I've already reinstalled the game, repaired the game files and updated my graphics driver. Can someone help me?
#289 [11:15] <mattym> ??> Chon_Gohan launcher/log
#290 [11:15] <Absol> Chon_Gohan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#291 [11:21] * Kyle [webchat@174-29-49-13.hlrn.qwest.net] has joined #minecrafthelp
#292 [11:21] * Kyle is now known as Guest94499
#293 [11:21] <Guest94499> When I open Minecraft Java edition (just downloaded), I click "Play" from the launcher, but then the game will not open
#294 [11:22] <Chon_Gohan> https://paste.ubuntu.com/p/wmR38RF4qM/
#295 [11:23] <mattym> Chon_Gohan, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#296 [11:24] <Guest94499> I can't get to the title menu because the game doesn't launch at all. Is there something in the Launch Options that I need to do?
#297 [11:24] <mattym> Guest94499, That message was not for you.
#298 [11:25] <Guest94499> Oh, sorry
#299 [11:25] <mattym> Guest94499, What exactly happens after you hit play?
#300 [11:25] <Chon_Gohan> +mattym: Thank you very much! You saved me! :)
#301 [11:26] <Guest94499> The Mojang logo comes up in a new box, but then it just sits there, and the game won't load.
#302 [11:26] <mattym> Chon_Gohan, Just a fair warning, unless major changes are made, your hardware will not support the next update.
#303 [11:26] <mattym> ??> Guest94499 tools/hjt
#304 [11:26] <Absol> Guest94499: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#305 [11:26] <Absol> Guest94499: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#306 [11:28] <Guest94499> Ok hang on...
#307 [11:30] * Hick [webchat@h-176-10-249-107.NA.cust.bahnhof.se] has joined #minecrafthelp
#308 [11:30] <CapFan67> Guest94499, mattym is stepping out. I'll take a look at your report when you've posted the URL.
#309 [11:31] <Hick> Hello. I have not ben able to log in to my minecraft account, and not change the password either because I have lost access to the email I used to sign up for the account. Please help!
#310 [11:32] <CapFan67> Hick, If you no longer have control of your email account and no longer know the password, you'll need to contact Mojang Customer Support:
#311 [11:32] <CapFan67> ??> Hick account/send-email
#312 [11:32] <Absol> Hick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#313 [11:32] <Absol> Hick: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#314 [11:32] <CapFan67> ??> Hick account/trans-id
#315 [11:32] <Absol> Hick: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#316 [11:33] * Hick [webchat@h-176-10-249-107.NA.cust.bahnhof.se] has quit. (Client Quit)
#317 [11:34] <Guest94499> Okay, I pasted to ubuntu
#318 [11:35] <Guest94499> CapFan67 I've pasted the report
#319 [11:35] <CapFan67> Guest94499, Give us the resulting URL
#320 [11:37] <Guest94499> duh, sorry: https://paste.ubuntu.com/p/Y8Yt99fsy/
#321 [11:37] <CapFan67> Guest94499, Hmm.. the clicking on that link produces an error. Did you copy the link correctly?
#322 [11:38] <Guest94499> https://paste.ubuntu.com/p/Y8Yt99fjsy/
#323 [11:38] <CapFan67> Guest94499, There we go. stand by.
#324 [11:39] <CapFan67> Guest94499, You have malware know to cause your startup issue (PremierOpinion & WebCompanion). I'll link the removal instructions:
#325 [11:39] <CapFan67> ??> Guest94499 av/adwcleaner
#326 [11:39] <Absol> Guest94499: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#327 [11:39] <Absol> Guest94499: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#328 [11:40] <CapFan67> *known. Apparently I can't type today.
#329 [11:41] <Guest94499> No worries about the typo, thanks. Hang on...
#330 [11:43] * simonm [webchat@my83-216-89-4.cust.relish.net] has joined #minecrafthelp
#331 [11:43] <simonm> Good evening
#332 [11:43] <CapFan67> Hi
#333 [11:44] <simonm> I've recently heard some blazes in the nether. However, the sound of this mob comes and goes, so it is hard to locate the blaze spawner and the nether fortress.
#334 [11:44] <Guest94499> Okay, cleaned and restarted
#335 [11:45] <CapFan67> Guest94499, Ok, now that the cleanup software is complete, try the game again. Give it a few minutes to load, as the first run involves downloading lots of asset files.
#336 [11:45] <simonm> I've heard that you hear blazes up to 16 blocks, is this the radius or the manhattan distance, or something even weirder?
#337 [11:45] <Guest94499> ok
#338 [11:46] <simonm> Also, is there currently any bug with the blaze sound (such as the sound coming from minecarts coming from mineshafts)?
#339 [11:46] <simonm> So basically the best strategy would be to clear a 32*32*32 perimeter centered at where I heard the blaze noise right?
#340 [11:46] <Guest94499> Works! Thanks so much, I would have been screwed without your help
#341 [11:47] <CapFan67> simonm, You can hang out and see if someone has those specific answers, but I don't know the answer. The channel focuses on technical issues, such as client crashes, not in-game mechanics).
#342 [11:47] <CapFan67> Guest94499, Glad to hear it's working. Enjoy!
#343 [11:47] <simonm> Oh sorry CapFan67 :/
#344 [11:48] <simonm> Which channel should I go for my question?
#345 [11:49] <CapFan67> simonm, I don't know if there is an IRC channel for that purpose. Personally, I'd ask on the /r/minecraft subreddit, but there may be other venues as well.
#346 [11:49] <simonm> Cool, thanks for your help!
#347 [11:50] * Gem [webchat@61.0.32.70.hosted.by.gigenet.com] has joined #minecrafthelp
#348 [11:51] <Gem> I was wondering if you could tell me if this TID goes to my Minecraft account, because I'm trying to get my Minecraft account back because I believe it was hacked, but I bought the account in 2015 - 2016 so I had to scroll a lot in my PayPal history to find it, I just to make sure it's correct so I can use it to my account back. :)
#349 [11:52] <CapFan67> Gem, Wait
#350 [11:52] <Gem> Ok
#351 [11:52] * capthayes [webchat@cpc116830-kemp8-2-0-cust2430.9-2.cable.virginm.net] has joined #minecrafthelp
#352 [11:52] <CapFan67> Gem, We are not Mojang. DO NOT give your Transaction ID to anyone here on IRC.
#353 [11:53] <CapFan67> Gem, As such, I can't answer your question. Only Mojang can tell you which accounts belong to your Transaction IDs.
#354 [11:53] <Gem> Oh okay... Thanks.
#355 [11:54] <capthayes> Hi, i'm having trouble with minecraft on my xbox one s minecraft edition console. I cant invite friends or be invited without be routed to the store. I'm sorry if this is in the wrong place.
#356 [11:56] * PlayerGamer124 [webchat@243-148-0-170.dynamic.intercanal.com.br] has joined #minecrafthelp
#357 [11:56] <CapFan67> Gem, As such, I can't answer your question. Only Mojang can tell you which accounts belong to your Transaction IDs.
#358 [11:56] <PlayerGamer124> Help me
#359 [11:56] <CapFan67> er... capthayes that is.
#360 [11:56] <CapFan67> PlayerGamer124, what do you need help with?
#361 [11:56] * Gem [webchat@61.0.32.70.hosted.by.gigenet.com] has quit. (Quit: webchat.esper.net)
#362 [11:57] <PlayerGamer124> my minecraft gave crash report error
#363 [11:57] <capthayes> Thanks CapFan
#364 [11:58] <CapFan67> capthayes, IRC did something odd with my comment to you. I was explaining that we support Java Edition technical issues. Someone may know the answer to your XBoxOne issue, but it's not something I would know.
#365 [11:59] <CapFan67> PlayerGamer124, Did you receive an error number or description, or simply "Not responding"?
#366 [11:59] * simonm [webchat@my83-216-89-4.cust.relish.net] has quit. (Quit: webchat.esper.net)
#367 [12:00] <PlayerGamer124> https://paste.ubuntu.com/p/PbdT3PYd8k/plain/
#368 [12:01] <PlayerGamer124> here it is
#369 [12:02] * RayaneL93 [webchat@bdy93-10-88-185-28-117.fbx.proxad.net] has joined #minecrafthelp
#370 [12:02] <RayaneL93> Hi , someone know how to pass the 30days wait before you can change your username
#371 [12:03] <CapFan67> ??> PlayerGamer124 win/dxdiag
#372 [12:03] <Absol> PlayerGamer124: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#373 [12:03] <RayaneL93> Because an hacker hack me and change my username so I need to wait 30days and it's hard for me
#374 [12:04] <CapFan67> RayaneL93, Only Mojang could do that for you. You can submit a support request. Be aware that the support request turn-around will be about the same time, so I'm not sure that'll actually achieve your goal.
#375 [12:04] <PlayerGamer124> https://paste.ubuntu.com/p/NPZx28kfqJ/plain/
#376 [12:05] <RayaneL93> Ho , I've make the support request
#377 [12:05] <RayaneL93> But I'm the fondateur of a serveur minecraft and it's hard for a lot of things :/
#378 [12:06] <CapFan67> PlayerGamer124, Your system is far below the minimum requirements for Minecraft. There wont' be much we can do for your system.
#379 [12:06] <CapFan67> RayaneL93, I feel your pain. We aren't Mojang, so there's nothing we can do to help. Only Mojang has that capability.
#380 [12:07] <PlayerGamer124> ok thanks
#381 [12:07] * PlayerGamer124 [webchat@243-148-0-170.dynamic.intercanal.com.br] has quit. (Quit: webchat.esper.net)
#382 [12:07] <RayaneL93> Np thanks you for the help , have a nice day
#383 [12:07] <RayaneL93> Np thanks you for the help , have a nice day
#384 [12:07] * RayaneL93 [webchat@bdy93-10-88-185-28-117.fbx.proxad.net] has left #minecrafthelp
#385 [12:08] * haribo [webchat@2.25.37.243] has joined #minecrafthelp
#386 [12:10] <haribo> Hello, every time I try to load up Minecraft on a version above 1. 9 it will freeze on the Mojang screen and not respond this is what the error message looks like: https://media.discordapp.net/attachments/402137476183097356/541582502612172800/unknown.png?width=804&height=474
#387 [12:11] <CapFan67> haribo, This is sometimes caused by incompatible software running on your system. Let's see what you have running:
#388 [12:11] <CapFan67> ??> haribo tools/hjt
#389 [12:11] <Absol> haribo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [12:11] <Absol> haribo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [12:17] * Th3-Alchemist [webchat@cpc110673-lewi19-2-0-cust865.2-4.cable.virginm.net] has joined #minecrafthelp
#392 [12:17] <Th3-Alchemist> Hi
#393 [12:19] <Th3-Alchemist> I have created a new account for minecraft and I needed to get a verification email to verify my email however i never received this I tried several times but nothing. i have checked my junk mail and still nothing
#394 [12:19] <Th3-Alchemist> anyone could help?
#395 [12:20] * Freshnandez [webchat@185.228.52.1] has joined #minecrafthelp
#396 [12:20] <Freshnandez> Hi
#397 [12:20] <Freshnandez> Someone here?
#398 [12:20] <Th3-Alchemist> I think no one just me but I need help myself
#399 [12:21] <Freshnandez> Hahaha
#400 [12:21] <Freshnandez> 103 users here
#401 [12:21] <Freshnandez> No one to help us?
#402 [12:22] <CapFan67> Freshnandez, Hard to help when you haven't mentioned what you need.
#403 [12:22] <Th3-Alchemist> Jesus I'm trying to spend my money and buy the game but no one to help with that
#404 [12:22] * Tizix [webchat@lfbn-tou-1-167-90.w86-201.abo.wanadoo.fr] has joined #minecrafthelp
#405 [12:22] <Th3-Alchemist> well read the chat above i have mentioned my problem CapFan67
#406 [12:22] <Tizix> Bonjour
#407 [12:22] <CapFan67> Th3-Alchemist, Here's the web page on system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#408 [12:22] <Tizix> j'aimerais avoir quelque information
#409 [12:22] <Freshnandez> Hi CapFan, i cant recive the email to change my password
#410 [12:23] <CapFan67> Freshnandez, Did you check your junk/spam folders?
#411 [12:23] <Th3-Alchemist> CapFan67 I've checked all those pages but nothing helped I need a human help right now
#412 [12:23] <Freshnandez> Yes i do
#413 [12:24] <Freshnandez> I logged last time on 2016
#414 [12:24] <CapFan67> Th3-Alchemist, Just for reference, this is a technical support IRC channel for Java Edition client issues. We aren't Mojang and can't fix account issues. We can direct folks to web resources, and try to help where we can.
#415 [12:24] <Tizix> Hello it's been 1 years now that I'm not playing minecraft and I'd like to get back to it but when I connect it tells me it's not the right passwords but when I send the email the email does not send. how can I do it?
#416 [12:24] <CapFan67> Th3-Alchemist, If you're not receiving system emails from Mojang, you'll need to contact Mojang support.
#417 [12:25] <Freshnandez> Im like Tizix
#418 [12:25] <Freshnandez> Same problem
#419 [12:25] <Th3-Alchemist> CapFan67 I have contacted them but they seem be checking email they recieved on 16th of jan
#420 [12:25] <CapFan67> Freshnandez, If you're not receiving system emails, you'll need to contact Mojang support:
#421 [12:25] <CapFan67> ??> Freshnandez account/send-email
#422 [12:25] <Absol> Freshnandez: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#423 [12:25] <Absol> Freshnandez: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#424 [12:25] <Th3-Alchemist> I guess I will have to wait over a month to spend my money
#425 [12:25] <CapFan67> Th3-Alchemist, Yes, it does take time. I too wish it were faster.
#426 [12:26] <Tizix> I received an email but it was a message copy paste
#427 [12:26] <CapFan67> Tizix, Did you check your junk/spam folders? If so, I can give you the link to Mojang support.
#428 [12:26] <Th3-Alchemist> well i guess thanks guys
#429 [12:26] <Th3-Alchemist> bye
#430 [12:27] <Freshnandez> I do absol, i dont have the id of my transaction, but i have the confirmation email of the transaction, i buy minecraft in alpha
#431 [12:27] <Tizix> yes but I send an email via my site mojang and they replied with an email copy paste
#432 [12:28] <Tizix> I even have the invoice for the purchase of the account.
#433 [12:28] <CapFan67> Freshnandez, You'll need to contact Mojang with the information you have. If you don't have your Transaction Id, you can ask for an Alternate Verification Method
#434 [12:28] <CapFan67> Tizix, In that case, you'll need to wait for them to answer. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#435 [12:28] <Freshnandez> Ok
#436 [12:28] <Freshnandez> Thanks a lot
#437 [12:28] * Freshnandez [webchat@185.228.52.1] has quit. (Quit: webchat.esper.net)
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#439 [12:33] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
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#441 [12:45] * Tizix [webchat@lfbn-tou-1-167-90.w86-201.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#442 [12:50] * capthayes [webchat@cpc116830-kemp8-2-0-cust2430.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#443 [13:10] * Dion [webchat@524AABB9.cm-4-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#444 [13:10] <Dion> Hello
#445 [13:10] <Dion> Could i get help
#446 [13:11] <Dion> I dont have access to the email connected to my account and i neet to verify my account
#447 [13:11] <Dion> How could i fix this?
#448 [13:18] * Dion [webchat@524AABB9.cm-4-3c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#449 [13:32] * Jamellokavram [webchat@host86-133-219-31.range86-133.btcentralplus.com] has joined #minecrafthelp
#450 [13:33] <Jamellokavram> This is a complete rip off. I bought minecraft a week ago for my daugher (money's confirmed as gone to Microsoft) and it just won't work. It will not send the email to verify. Awful shocking service
#451 [13:34] <tyteen4a03> Jamellokavram: what's your email provider?
#452 [13:34] <Jamellokavram> outlook?
#453 [13:35] <tyteen4a03> ??> Jamellokavram account/email-missing/isp
#454 [13:35] <tyteen4a03> ??> Jamellokavram account/email-missing
#455 [13:35] <Absol> Jamellokavram: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#456 [13:35] <Absol> Jamellokavram: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#457 [13:35] <tyteen4a03> (Hotmail is Outlook)
#458 [13:35] <tyteen4a03> Jamellokavram: can you still log into account.mojang.com/me?
#459 [13:37] <Jamellokavram> I can't even work that out anymore. You'd think they'd make it usable
#460 [13:39] <Jamellokavram> It just keeps asking me to click on the goddamn pictures and then takes me back to the login screen. I can no longer log in. What an awful awful con
#461 [13:39] <Absol> Jamellokavram: Please keep it civil
#462 [13:39] <Jamellokavram> I just hate being messed around and ripped off sorry
#463 [13:40] <tyteen4a03> Jamellokavram: try another browser; also does that happen on your phone?
#464 [13:41] <Jamellokavram> Never tried it on the phone, and to be honest I wouldn't have the patience to wade through all that non-user friendly obstructive nonsense on a small touch screen
#465 [13:42] <Jamellokavram> Oh well, I have one very disappointed 8 year old daughter and I guess it will have to stay that way. Why oh why can't you simply pay, download and play like on sites such as Steam? They haven't even replied to the email I sent a week ago
#466 [13:44] <tyteen4a03> Jamellokavram: most likely because they're detecting unusual traffic (e.g. malware) from your site
#467 [13:44] <tyteen4a03> uh, network
#468 [13:44] <tyteen4a03> Jamellokavram: it takes them around 5 - 7 business days to respond to emails
#469 [13:45] * mangelizq [webchat@host-186-101-215-231.netlife.ec] has joined #minecrafthelp
#470 [13:45] * mangelizq [webchat@host-186-101-215-231.netlife.ec] has quit. (Client Quit)
#471 [13:45] <Jamellokavram> That has never happened before i.e. the malware issue. How do I get a refund?
#472 [13:45] <tyteen4a03> ??> Jamellokavram account/refund
#473 [13:45] <Absol> Jamellokavram: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#474 [13:46] <Jamellokavram> Thank you. It's a disappointing situation and one that I can't believe occurs with something associated with Microsoft.
#475 [13:56] * Miles [webchat@172.98.84.46] has joined #minecrafthelp
#476 [13:56] <Miles> yo
#477 [13:57] <Miles> I need help. I have an old Minecraft account from around 2014 and i do not remember what email I used to register it
#478 [13:57] <tyteen4a03> ??> Miles account/reset-password
#479 [13:57] <Miles> is there anyway that I can get that email back?
#480 [13:57] <Absol> Miles: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#481 [13:57] <Absol> Miles: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#482 [13:57] <tyteen4a03> Miles: try all your emails there
#483 [13:57] <Miles> I wouldn't have access to it anymore most likely
#484 [13:58] <Miles> I do have the username though
#485 [13:59] <Miles> I tried one of the emails in my forgot password and it didn't work but when I searched "mojang" on gmail a confirmation email came up from 2014
#486 [13:59] * ItsHydruz [webchat@mobile-107-77-216-135.mobile.att.net] has joined #minecrafthelp
#487 [13:59] <ItsHydruz> Hello
#488 [13:59] <tyteen4a03> ??> Miles account/send-email
#489 [13:59] <Absol> Miles: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#490 [13:59] <Absol> Miles: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#491 [13:59] <tyteen4a03> ItsHydruz: hi
#492 [13:59] * ItsHydruz [webchat@mobile-107-77-216-135.mobile.att.net] has quit. (Client Quit)
#493 [14:00] * Angelina5 [webchat@wsip-64-147-1-164.oc.oc.cox.net] has joined #minecrafthelp
#494 [14:01] <Angelina5> So when i joined my game from last save all my items are gone, but i didnt die and all my morphs from morph mod are reset
#495 [14:01] <Angelina5> So when i joined my game from last save all my items are gone, but i didnt die and all my morphs from morph mod are reset
#496 [14:01] * Miles [webchat@172.98.84.46] has left #minecrafthelp
#497 [14:04] <tyteen4a03> ??> Angelina5 mods
#498 [14:04] <Absol> Angelina5: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#499 [14:05] * Angelina5 [webchat@wsip-64-147-1-164.oc.oc.cox.net] has quit. (Client Quit)
#500 [14:14] * gunstgress [webchat@188.113.80.116] has joined #minecrafthelp
#501 [14:15] <gunstgress> Hi, I doesnt recive a mail when im trying to reset my password
#502 [14:16] * Vetzi [webchat@ip5f5aeb85.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#503 [14:16] <Vetzi> hello?
#504 [14:16] <gunstgress> HI
#505 [14:16] <Vetzi> do you speek german
#506 [14:16] <Vetzi> ?
#507 [14:16] <CapFan67> gunstgress, Did you check your junk/spam folders?
#508 [14:16] <gunstgress> Yah
#509 [14:16] <Vetzi> ok
#510 [14:16] <gunstgress> +CapFan67 I did
#511 [14:16] <CapFan67> gunstgress, If you're not receiving Mojang system emails, you'll need to contact Mojang customer service:
#512 [14:17] <CapFan67> ??> gunstgress account/send-email
#513 [14:17] <Vetzi> wenn ich minecraft starte dann kommt nur keine rückmeldung
#514 [14:17] <Absol> gunstgress: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [14:17] <Absol> gunstgress: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#516 [14:17] * Luke [webchat@75-135-142-46.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#517 [14:17] <gunstgress> Thank you
#518 [14:17] * gunstgress [webchat@188.113.80.116] has quit. (Client Quit)
#519 [14:18] <Vetzi> hello ????
#520 [14:19] <CapFan67> Vetzi, Do you get an error number or description, or just "not responding"?
#521 [14:19] <Vetzi> yes
#522 [14:19] <Vetzi> wait
#523 [14:19] <Luke> I am trying to sign in to my new account but every time I try tp log in it just pops up with Oops! An error prevented your request from being processed.
#524 [14:20] <CapFan67> Luke, That's sometimes caused by specific malware. Let's see what you're running:
#525 [14:20] <CapFan67> ??> Luke tools/hjt
#526 [14:20] <Absol> Luke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#527 [14:20] <Absol> Luke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#528 [14:21] <CapFan67> Vetzi, If "not responding" (or freezing client) is what you get, that's sometimes caused by a couple of malware programs. If this is the case, I can give you instructions.
#529 [14:21] <Vetzi> 805306369
#530 [14:21] <Vetzi> ok
#531 [14:22] <CapFan67> Vetzi, Ok. That could be a couple of malware programs, must often PremierOpinion. Let's see if you have that, or any others running:
#532 [14:22] <CapFan67> ??> Vetzi tools/hjt
#533 [14:22] <Absol> Vetzi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#534 [14:22] <Absol> Vetzi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#535 [14:23] <Vetzi> witch link
#536 [14:23] <Vetzi> can we speak germany
#537 [14:23] <CapFan67> Vetzi, I'm sorry, I only speak English.
#538 [14:24] <Vetzi> i donload the software and then
#539 [14:24] <Vetzi> ok no problem
#540 [14:24] <Luke> https://paste.ubuntu.com/p/mgrGkGvqyZ/
#541 [14:24] <CapFan67> Vetzi, It will create a report. Paste the report to the second website, click paste and post the result here.
#542 [14:24] <CapFan67> ??> Luke info/mcleaks
#543 [14:25] <Absol> Luke: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#544 [14:25] <Absol> Luke: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#545 [14:25] <CapFan67> ??> Luke win/hosts/edit
#546 [14:25] <Absol> Luke: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#547 [14:25] <Absol> Luke: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#548 [14:25] * Zullfix [webchat@64-7-147-189.agas1a-dynamic.dsl.sentex.ca] has joined #minecrafthelp
#549 [14:25] <Luke> yeah I didn't get that on here my little brother did I just bought the gamr today
#550 [14:26] <CapFan67> Luke: So, (1) Clean up your hosts file with the second set of instructions. (2) test to make sure it's working (3) change your password. You've now given your login info to account thieves (where do you think they get all those alts).
#551 [14:26] <Vetzi> ok there
#552 [14:26] <CapFan67> Vetzi, After clicking paste, give us the page link.
#553 [14:26] <Vetzi> where can i find the link
#554 [14:27] <CapFan67> Vetzi, After you paste your report to the website and click "Paste!", it will take you to a new page. Give us that page link.
#555 [14:27] * Zullfix [webchat@64-7-147-189.agas1a-dynamic.dsl.sentex.ca] has quit. (Client Quit)
#556 [14:28] <Vetzi> Process crashed with exit code -805306369
#557 [14:29] <Vetzi> ok
#558 [14:29] <Vetzi> and jet
#559 [14:29] <CapFan67> Vetzi, In order for me to help you, you need to run the tool instructions I provided then give us the report.
#560 [14:29] <CapFan67> ??> Vetzi tools/hjt
#561 [14:29] <Absol> Vetzi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#562 [14:29] <Absol> Vetzi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#563 [14:30] <Vetzi> sorry for my bad english
#564 [14:30] <Vetzi> ok i donland them
#565 [14:33] <Vetzi> ok done
#566 [14:34] <Vetzi> i give u the link
#567 [14:34] <CapFan67> Vetzi, yes.
#568 [14:34] <Vetzi> yes
#569 [14:34] <CapFan67> Vetzi, Paste the link here.
#570 [14:35] <Luke> THANK YOU
#571 [14:35] <CapFan67> Luke, I'm glad to hear it's working. Make sure you change your password.
#572 [14:36] <Vetzi> how i can find the link
#573 [14:36] <Vetzi> https://paste.ubuntu.com/p/D3qBHYMDSN/
#574 [14:36] <Vetzi> here u are
#575 [14:36] <Vetzi> okok
#576 [14:37] <Vetzi> and jet
#577 [14:38] <Vetzi> ??
#578 [14:38] <CapFan67> Vetzi, You have 1 problem and 2 warnings. (1) You have Malware that causes your freezing (PremierOpinion). I will post instructions for removal. (2) You have overwolf and discord. Make sure their overlays are turned off.
#579 [14:38] * Zenn [webchat@64-7-147-189.agas1a-dynamic.dsl.sentex.ca] has joined #minecrafthelp
#580 [14:38] <CapFan67> ??> Vetzi av/adwcleaner
#581 [14:38] <Absol> Vetzi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#582 [14:38] <Absol> Vetzi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#583 [14:38] <Zenn> Every time I open minecraft, it immediately crashes
#584 [14:39] <CapFan67> Zenn, Do you get an error number or description, or just "not responding"?
#585 [14:39] * Luke [webchat@75-135-142-46.dhcp.trcy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#586 [14:39] * Vetzi [webchat@ip5f5aeb85.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#587 [14:39] <Zenn> it closes and the laucher says its an openGL error, but other openGL applications work fine
#588 [14:40] <Zenn> it does this for all verions I'ev tried except the newest
#589 [14:40] <CapFan67> Zenn, OpenGL errors are usually caused by incompatible or outdated drivers. Let's see what you have:
#590 [14:40] <CapFan67> ??> Zenn win/dxdiag
#591 [14:40] <Absol> Zenn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#592 [14:41] <Zenn> Should I try reinstalling my drivers then?
#593 [14:42] <CapFan67> Zenn, That's one option. Or, you can produce the requested report and I can help you look. Which ever you are comfortable with.
#594 [14:42] <Zenn> ok, ill try reinstalling my drivers, I've had to do it before
#595 [14:42] <CapFan67> Zenn, Sounds good. Let me know if you're still having trouble afterward.
#596 [15:06] * ChickenPotPieNom [webchat@104-12-105-99.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#597 [15:07] <ChickenPotPieNom> hi
#598 [15:07] * ChickenPotPieNom [webchat@104-12-105-99.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#599 [15:07] <CapFan67> Hi
#600 [15:10] * RedRollin [webchat@70-127-158-218.res.bhn.net] has joined #minecrafthelp
#601 [15:11] <RedRollin> i can't get a password reset for my migrated account
#602 [15:11] * Fadetoleth [webchat@pool-72-82-129-6.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#603 [15:11] <mattym> RedRollin, Have you checked any spam/junk folders in the email?
#604 [15:11] <RedRollin> yup nothing
#605 [15:12] <mattym> RedRollin, Are you sure you requested it to the correct email?
#606 [15:12] <Fadetoleth> In the process of redeeming a gift code for Minecraft java edition, I stopped the process AFTER the code was redeemed but before a username was chosen. Now, when I go back to try another username, it says the code has been redeemed and the account does not show that I own the game. Any suggestions?
#607 [15:12] <RedRollin> i got the migrated email in dec and i have tried getting a password reset for the mojang password reset but i got nothing
#608 [15:12] * sungamu [webchat@ti0128a400-2042.bb.online.no] has joined #minecrafthelp
#609 [15:12] <sungamu> yo
#610 [15:13] <mattym> Fadetoleth, See if you have the name creation option if you log in at account.mojang.com/me
#611 [15:13] <mattym> RedRollin, In that case you will need to contact Mojang support to solve the issue.
#612 [15:13] <mattym> ??> RedRollin account/send-email
#613 [15:13] <RedRollin> i did
#614 [15:13] <Absol> RedRollin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#615 [15:13] <Absol> RedRollin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#616 [15:14] <sungamu> any1 know what to do if i dont remember the email of my mojang?
#617 [15:14] <RedRollin> i sent an email a week ago and have not been responded about the issue. i provided my purchase email code and told them the istuation
#618 [15:14] <Fadetoleth> mattym, it will not let me login on that site(I can login on minecraft.net)
#619 [15:14] <mattym> RedRollin, See the second link Absol gave you.
#620 [15:14] <mattym> Fadetoleth, What happens when you try to log in on the site I suggested?
#621 [15:15] * RedRollin [webchat@70-127-158-218.res.bhn.net] has quit. (Client Quit)
#622 [15:15] <Fadetoleth> mattym, it says unknown email address or password
#623 [15:16] * sungamu [webchat@ti0128a400-2042.bb.online.no] has quit. (Client Quit)
#624 [15:16] <mattym> Fadetoleth, Did you check the email you used to see if it has sent further instructions there?
#625 [15:17] <Fadetoleth> mattym, I have an email verification email, as well as an email that says redeemed prepaid gift card.
#626 [15:18] <mattym> Fadetoleth, Any links in either of those to continue/complete the process?
#627 [15:19] <Fadetoleth> mattym I have already done the email verification and I'm able to login to the minecraft . net site
#628 [15:19] <Fadetoleth> mattym the redeemed prepaid card email doesn't have any further instructions, it probably assumes you're all set up
#629 [15:19] <Fadetoleth> mattym I think I screwed something up by not figuring out a username there and then...
#630 [15:19] <mattym> Fadetoleth, And when you try to log in at account.mojang.com/me are you using the same info you log into minecraft.net with?
#631 [15:20] <Fadetoleth> mattym yes
#632 [15:20] <mattym> Fadetoleth, And it still gives you that error?
#633 [15:21] <Fadetoleth> mattym I tried something different, I tried logging in with a private window... and it worked?!
#634 [15:21] <Fadetoleth> mattym I'm very confused, but happy that I was able to get in... very odd
#635 [15:21] <mattym> Fadetoleth, Ok, probably need to clean the cache at some point then
#636 [15:21] * Zenco [webchat@177-9-139-77.dsl.telesp.net.br] has joined #minecrafthelp
#637 [15:21] <mattym> Fadetoleth, But on the mojang site, you should have the option to set up the username
#638 [15:21] <mattym> and complete the process
#639 [15:21] <Fadetoleth> mattym I believe you are right, had some other issues with the browser in regular mode. Yes. it did give me that option, and it looks like I'm golden.
#640 [15:22] <mattym> Fadetoleth, Excellent, enjoy!
#641 [15:22] <Zenco> Olá, comprei duas licenças do Minecraft Pocket Edition e quando vou jogar fala que não tenho licença
#642 [15:22] <Fadetoleth> mattym thank you very much, I thought I was going to have to wait 3 weeks for mojang to respond :)
#643 [15:22] <Fadetoleth> mattym Have a great day.
#644 [15:22] <mattym> ??> Zenco lang/pt
#645 [15:22] <Absol> Zenco: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#646 [15:23] <Zenco> Hello, I bought two licenses of Minecraft Pocket Edition and when I play I say that I have no license
#647 [15:23] <mattym> Zenco, On iOS or Android?
#648 [15:23] <Zenco> Android
#649 [15:23] <mattym> Zenco, Did you purchase it through the Play Store?
#650 [15:24] <Zenco> Yes
#651 [15:24] <mattym> Zenco, Make sure you are still logged into the device and Play Store with the account you made the purchase on.
#652 [15:24] <Zenco> I am
#653 [15:25] * Fadetoleth [webchat@pool-72-82-129-6.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#654 [15:25] <mattym> Zenco, Then you will need to contact the Play Store support.
#655 [15:25] <Zenco> hunf
#656 [15:25] <Zenco> i already did. i will again
#657 [15:32] * Ralex is now known as Lord_Ralex
#658 [15:48] * JordoJNS [webchat@186.227.116.76] has joined #minecrafthelp
#659 [15:51] <JordoJNS> Hi, I need help paying for the minecraft. I am buying with paypal, but when I click to pay the error and asks to verify card information
#660 [15:52] <mattym> JordoJNS, Do you have funds in paypal, or are you using a credit card through paypal?
#661 [15:53] <JordoJNS> I have $ 60 without paypal
#662 [15:54] <JordoJNS> and I do not have a card
#663 [15:55] <mattym> JordoJNS, Make sure you have entered all the paypal information correctly.
#664 [15:56] <JordoJNS> I entered the email and password is what you ask for
#665 [15:57] <mattym> JordoJNS, I have usually only seen that error with credit cards. But you may need to check your paypal settings and make sure it is set up to allow international purchases.
#666 [15:58] <JordoJNS> How do I check this?
#667 [15:59] <mattym> JordoJNS, Somewhere in the paypal account I guess.
#668 [16:00] <JordoJNS> I'll check
#669 [16:12] <JordoJNS> says to check credit card information.
#670 [16:12] <JordoJNS> I do not have a card bound to my paypal account.
#671 [16:13] <JordoJNS> and account settings are correct
#672 [16:25] <lead_pipe23> Hi, can anyone help me diagnose my 1.13.2 vanilla server issues running on FreeBSD?
#673 [16:26] <lead_pipe23> The issue is that the server crashes when a user logs in and tries to do anything. I have a paste of the stack trace: http://batman.gyptis.org/zerobin/?23e5222a22913314#eZv06FrrGnmsvc8cXWc6tC+iH/FxY9ST2noFNsyRSn8=
#674 [16:27] <lead_pipe23> I've tried running the server with OpenJDK8 as well as oracle java. i've tried running the server on the 11.2-RELEASE as well as the 12.0-RELEASE of FreeBSD.
#675 [16:46] * kingjeep [webchat@c-73-75-222-14.hsd1.il.comcast.net] has joined #minecrafthelp
#676 [16:46] <kingjeep> hello?
#677 [16:48] <kingjeep> i am unable to enter into a server on newer releases of minecraft java edition
#678 [16:48] <kingjeep> however, i am able to play on older versions of minecraft java edition
#679 [16:49] * kingjeep [webchat@c-73-75-222-14.hsd1.il.comcast.net] has quit. (Client Quit)
#680 [17:00] * mikep [webchat@97-86-206-75.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#681 [17:00] <mikep> hi, i'm trying to host a server and my friend trying to connect gets an "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" error every time
#682 [17:00] <mikep> no clue what to do. i'm runnign a fresh install
#683 [17:09] * Lady_Alera [webchat@172-223-253-003.dhcp.chtrptr.net] has joined #minecrafthelp
#684 [17:11] <Lady_Alera> Hi, I changed my in-game username on account.mojang.com a number of weeks ago and it still hasn't updated in-game. What should I do to fix this?
#685 [17:13] <tyteen4a03> Lady_Alera: what's your MC username?
#686 [17:13] * GusterChat [webchat@cpc135244-ersk4-2-0-cust103.know.cable.virginm.net] has joined #minecrafthelp
#687 [17:14] <GusterChat> Hello, my game will crash instantly when I load it up? How do I fix this?
#688 [17:15] <Lady_Alera> tyteen4a03 I changed it from Bosco_III (which it still says in-game) to Lady_Alera
#689 [17:15] <tyteen4a03> GusterChat: do you have a crash report?
#690 [17:15] <GusterChat> Yes I do.
#691 [17:16] <tyteen4a03> Lady_Alera: looks changed from here
#692 [17:16] <tyteen4a03> ??> GusterChat paste
#693 [17:16] <Absol> GusterChat: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#694 [17:16] <GusterChat> OK
#695 [17:17] <Lady_Alera> tyteen4a03 agreed, from the website it does look changed, but when I chat or die in-game it still uses my old name
#696 [17:17] <GusterChat> Here is the link https://paste.ubuntu.com/p/3KGWj763sQ/
#697 [17:19] <lead_pipe23> Any of you know anything about running the vanilla server on FreeBSD?
#698 [17:19] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 189 seconds)
#699 [17:21] <tyteen4a03> ??> Lady_Alera win/reinst
#700 [17:21] <Absol> Lady_Alera: You may need to reinstall the locally installed files that Minecraft puts into place.
#701 [17:21] <Absol> Lady_Alera: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#702 [17:21] <tyteen4a03> lead_pipe23: did you try running 1.12?
#703 [17:22] <lead_pipe23> tyteen4a03: I did, and I experienced the same error I had been experiencing with the newer server.
#704 [17:23] <tyteen4a03> ??> GusterChat win/dxdiagh
#705 [17:23] <tyteen4a03> ??> GusterChat win/dxdiag
#706 [17:23] <Absol> GusterChat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#707 [17:24] * gaetan11 [webchat@tho74-3-78-195-158-137.fbx.proxad.net] has joined #minecrafthelp
#708 [17:24] <lead_pipe23> I tried a couple of other things. I snapshot my instances of FreeBSD, so I was able to go back a month or so and retrieve the world files and place them in a Linux host. They work fine!
#709 [17:24] <gaetan11> hi
#710 [17:24] <gaetan11> can u help me ?
#711 [17:26] <lead_pipe23> Then, I took that same snapshot, and reverted the FreeBSD instance back to it, and started the server. The error occurred. Then, I took the world files from the instance that I had just started and placed them into a Linux host. Then, I got the same error i've been experiencing on FreeBSD, on the Linux host.
#712 [17:26] <mattym> lead_pipe23, Is the host machine on your own network, or hosted elsewhere?
#713 [17:27] <lead_pipe23> It is physically in my house on the same LAN as my client.
#714 [17:27] <mattym> lead_pipe23, What are the machine specs?
#715 [17:28] <lead_pipe23> Intel Q9550 + 16 GB RAM running FreeBSD 12.0-RELEASE. I should add this thing has been running the minecraft server like a champ for several years and has just recently given this trouble.
#716 [17:29] <GusterChat> Do I put the dxdiag into the pastebin
#717 [17:29] <mattym> GusterChat, Yes
#718 [17:31] <tyteen4a03> lead_pipe23: what brand of NIC?
#719 [17:31] <tyteen4a03> out of interest
#720 [17:31] <mattym> lead_pipe23, was there another error message you previously mentioned?
#721 [17:32] * GusterChat [webchat@cpc135244-ersk4-2-0-cust103.know.cable.virginm.net] has joined #minecrafthelp
#722 [17:32] <gaetan11> i change my nick and i can't change right nox
#723 [17:32] <gaetan11> now
#724 [17:32] <GusterChat> here is the link
#725 [17:32] <GusterChat> https://paste.ubuntu.com/p/NJmcsxWXFy/
#726 [17:32] <gaetan11> can u please rename my account gaetan11
#727 [17:33] <tyteen4a03> ??> gaetan11 account/send-email
#728 [17:33] <Absol> gaetan11: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#729 [17:33] <Absol> gaetan11: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#730 [17:33] <tyteen4a03> ??> GusterChat oem/hp/product-number
#731 [17:33] <Absol> GusterChat: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#732 [17:33] <Absol> GusterChat: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#733 [17:33] * gaetan11 [webchat@tho74-3-78-195-158-137.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#734 [17:34] <GusterChat> Z5E31EA#ABU
#735 [17:34] <lead_pipe23> tyteen4a03: the NIC is a realtek semiconductor 'RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller'
#736 [17:34] <tyteen4a03> how did you manage to get realtek working on there? lol
#737 [17:36] <tyteen4a03> GusterChat: give this driver a try: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85423.exe
#738 [17:37] <GusterChat> ok thank you
#739 [17:38] <Lady_Alera> Absol that fixed my problem, many thanks :)
#740 [17:38] <Lady_Alera> Absol that fixed my problem, many thanks :)
#741 [17:38] * Lady_Alera [webchat@172-223-253-003.dhcp.chtrptr.net] has left #minecrafthelp
#742 [17:41] <lead_pipe23> mattym: Yes, the error that led to the stack trace i pasted is the following:[Server Watchdog/FATAL]: A single server tick took 60.01 seconds (should be max 0.05)
#743 [17:42] <lead_pipe23> tyteen4a03: yes, it actually has been working for quite some time as hard as that is to believe!
#744 [17:42] <lead_pipe23> mattym: I've tried disabling the watchdog by changing the tick time in the server.properties file to a -1, but that doesn't fix it.
#745 [17:43] <mattym> lead_pipe23, Is anything else running on the server machine?
#746 [17:44] <lead_pipe23> Yes, this machine is also a fileserver for my local network. None of the other services seem to be malfunctioning.
#747 [17:45] <lead_pipe23> I did try to start FreeBSD 12.0 in a VM running on my windows 10 desktop machine. The same problem occurs with a fresh install there.
#748 [17:46] * Lord_of_Life [~Lord@77.28.175.202] has quit. (Ping timeout: 190 seconds)
#749 [17:46] <mattym> lead_pipe23, Well, just thinking out loud here, things that would cause a tick to take that long would point to something eating up the CPU resources
#750 [17:47] <mattym> lead_pipe23, Unless its in the process of moving something big, or a lot of things, I doubt the file server would be doing that
#751 [17:47] <lead_pipe23> that is correct. I've discussed this in the FreeBSD channel over on freenode, and other people are experiencing the same issue
#752 [17:48] <mattym> lead_pipe23, Maybe FreeBSD is not properly identifying or making use of the CPU
#753 [17:50] <lead_pipe23> That is possible. Why do you suppose moving the world files over to a Debian server doesn't work if they have been recently "touched" by FreeBSD?
#754 [17:50] <mattym> lead_pipe23, Did you try a new world on FreeBSD to rule out a problem with the world file itself?
#755 [17:51] <lead_pipe23> Yes, I did. Same issue.
#756 [17:51] <mattym> lead_pipe23, Were the FreeBSD and Debian tests on the same machine?
#757 [17:52] * Lord_of_Life [~Lord@77.28.161.197] has joined #minecrafthelp
#758 [17:56] <lead_pipe23> I tested both in a VM running on Windows. The FreeBSD one did not work, the Debian one worked fine. I also have a separate FreeBSD machine that experiences the same issue, and a relative who says the same problem is occurring on his FreeBSD machine.
#759 [17:58] * meee [webchat@185.16.85.149] has joined #minecrafthelp
#760 [17:59] * Lizzy8 [webchat@customer-PUE-226-71.megared.net.mx] has joined #minecrafthelp
#761 [18:00] <mattym> lead_pipe23, Yeah, at this point probably best to continue troubleshooting it with the FreeBSD community. Seems to be something they would best know how to resolve.
#762 [18:00] <Lizzy8> hello what happens is that I change my optifine layer 3 times in a short time to the third I close the laucher since then it does not let me start session tells me that invalid username and password and try to reset the password but the mail does not arrive
#763 [18:01] <mattym> Lizzy8, DO NOT sign into non-Mojang websites or services with your account details.
#764 [18:01] <mattym> Lizzy8, You will need to contact Mojang to resolve the issue.
#765 [18:01] <mattym> ??> Lizzy8 account/send-email
#766 [18:01] <Absol> Lizzy8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#767 [18:01] <Absol> Lizzy8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#768 [18:01] <lead_pipe23> mattym: Thank you for your help, I have already contacted the package maintainer and am waiting for a reply from him.
#769 [18:02] <Lizzy8> ok, thx
#770 [18:02] * Lizzy8 [webchat@customer-PUE-226-71.megared.net.mx] has quit. (Client Quit)
#771 [18:04] <mattym> lead_pipe23, Cause yeah, based on the type of error, and that it just started happening. Normally I would think some hardware started to fail.
#772 [18:04] <mattym> lead_pipe23, But if its happening on other machines
#773 [18:05] <mattym> lead_pipe23, With FreeBSD being the only common factor, gotta be some change they made.
#774 [18:05] <lead_pipe23> mattym: yeah, that is what I was thinking as well. Hopefully the port maintainer will be able to supply a fix. If/when I get a fix, I will share with the community.
#775 [18:08] * akram [webchat@37.120.135.168] has joined #minecrafthelp
#776 [18:08] <akram> hello
#777 [18:08] <akram> any one here to help me ?
#778 [18:11] <akram> what ?
#779 [18:12] * mikep [webchat@97-86-206-75.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#780 [18:13] <akram> plz i need any one answer
#781 [18:13] <akram> i have problem in my account
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#783 [18:28] * meee [webchat@185.16.85.149] has joined #minecrafthelp
#784 [18:33] <meee> does any1 know how to "RDP" to setup MC server? I got details but doesnt make sense 185.16.85.149:18040@scanner:scanner ??
#785 [18:33] <meee> does any1 know how to "RDP" to setup MC server? I got details but doesnt make sense 185.16.85.149:18040@scanner:scanner ??
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#787 [18:37] * akram [webchat@host-197.35.57.8.tedata.net] has joined #minecrafthelp
#788 [18:37] <akram> any one here ?
#789 [18:38] <akram> i need help
#790 [18:39] <akram> ???????????????????????
#791 [18:40] * Madness_29 [webchat@cpe-74-138-156-88.kya.res.rr.com] has joined #minecrafthelp
#792 [18:41] <Madness_29> my account wont let me change the passwrod
#793 [18:41] <Madness_29> I do not get the email and i have tried different emails just in case
#794 [18:43] <akram> operators can any one help me ?
#795 [18:47] <CapFan67> akram, What do you need help with?
#796 [18:48] <CapFan67> Madness_29, Have you checked your junk/spam folders?
#797 [18:48] <Madness_29> yes
#798 [18:48] <CapFan67> Madness_29, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#799 [18:48] <CapFan67> ??> Madness_29 account/send-email
#800 [18:48] <Absol> Madness_29: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#801 [18:48] <Absol> Madness_29: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#803 [19:03] <akram> i have problem
#804 [19:03] <akram> when i send resset passward no ant message arrive to my gmail
#805 [19:04] <akram> Absol
#806 [19:08] <akram> CapFan67
#807 [19:09] <webrosc> akram, contact Mojang
#808 [19:10] <CapFan67> akram, Mojang directs you to check your spam and junk folders, then tells you to contact them:
#809 [19:10] <CapFan67> ??> akram account/send-email
#810 [19:10] <Absol> akram: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#811 [19:10] <Absol> akram: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#812 [19:15] <akram> Absol yeah i send email but the answer not come yet why ?
#813 [19:15] * Synicc_ [webchat@180.252.60.226] has joined #minecrafthelp
#814 [19:15] <webrosc> akram, see the second thing Absol said
#815 [19:15] <webrosc> also absol is a bot
#816 [19:15] <akram> bot wtf hahaaha
#817 [19:15] <webrosc> ?? bot
#818 [19:16] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#819 [19:16] <akram> xD
#820 [19:16] * Synicc_ [webchat@180.252.60.226] has quit. (Client Quit)
#821 [19:17] <akram> can you check if the account gone or no
#822 [19:18] <webrosc> no, we are not Mojang
#823 [19:18] <akram> i will send my gmail to you to check ok ?
#824 [19:18] <akram> ok np
#825 [19:24] * Nick [webchat@47.152.135.167] has joined #minecrafthelp
#826 [19:25] <Nick> I'm having issues with my email and security questions
#827 [19:25] * Nick is now known as Guest88849
#828 [19:26] <Guest88849> Hello?
#829 [19:26] <webrosc> wghat issues?
#830 [19:27] <Guest88849> When I signed up for this I used an email that no longer exists and I don't remember the security questions either due to it being so long ago.
#831 [19:27] <webrosc> you will have to contact Mojang then
#832 [19:27] <webrosc> ??> Guest88849 mojang/email
#833 [19:27] <Absol> Guest88849: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#834 [19:27] <Absol> Guest88849: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#835 [19:28] <Guest88849> Thank you
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#840 [19:41] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#841 [19:42] <ScottinLA> I'm am having the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" error. This is for my home LAN. Both computers ping. Firewall is off on both computers. Any other ideas?
#842 [19:46] <cicatricks> Hello! I'm getting back into the game after a few years and the new launcher is throwing me for a loop. When I hit play, it goes (not responding) and then spits this error at me: https://paste.gg/p/anonymous/cbbce4d86b8c44d282bf2fbe4fb4382f
#843 [19:46] <webrosc> ??> cicatricks error/download
#844 [19:46] <Absol> cicatricks: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#845 [19:48] <cicatricks> seriously? My antivirus?
#846 [19:49] <webrosc> could be, if its on the list
#847 [19:52] * ItsCha [webchat@c-98-202-164-144.hsd1.ut.comcast.net] has joined #minecrafthelp
#848 [19:53] <cicatricks> And there isn't, like, a nonlauncher option that I can use?
#849 [19:53] <ItsCha> i keep getting this io.netty.channel.abstractchannel$annotatedconnectexception error
#850 [19:53] <webrosc> which AV is it?
#851 [19:54] <webrosc> ItsCha, on one server, or all servers?
#852 [19:54] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#853 [19:54] <ItsCha> on one server im trying to connect to
#854 [19:54] <webrosc> can you connect to others?
#855 [19:54] <ItsCha> i'll check
#856 [19:54] <cicatricks> oh, it's not even on the list. I misread PCkeeper, but I've got CCleaner
#857 [19:55] <webrosc> ccleaner isn't an antivirus
#858 [19:55] <webrosc> ??> cicatricks tools/hjt
#859 [19:55] <Absol> cicatricks: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#860 [19:55] <Absol> cicatricks: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#861 [19:57] <ItsCha> i can connect to other servers just fine, it's just the one that my buddy is trying to set up that wont work
#862 [19:57] <cicatricks> oh no, I've actually got Malwarebytes. IT's just been so long since I've used this desktop I'm still recalling what I've got but alright
#863 [19:58] <webrosc> ItsCha, then its most likely an issue on the servers end, did your friend port forward correctly and give you the correct ip?
#864 [19:58] <ItsCha> yes
#865 [19:59] <cicatricks> https://paste.ubuntu.com/p/6rs43fDCmd/
#866 [20:01] <ItsCha> webrosc is there any other kind of solution we could try?
#867 [20:02] <webrosc> cicatricks, yeah nothing obvious on that list causing the issue
#868 [20:02] <webrosc> ItsCha, its not your end, it the server end thats having the issue
#869 [20:03] <ItsCha> webrosc thanks
#870 [20:07] <cicatricks> alright, well thanks anyway. I guess I'll just keep trying things until something sticks
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#875 [20:18] <atomic> hey so im getting the mojang screen freeze and cant find a clear answer to my problem
#876 [20:18] <webrosc> ??> atomic tools/hjt
#877 [20:18] <Absol> atomic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#878 [20:18] <Absol> atomic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#879 [20:19] * Melody_Bird [webchat@cpe-172-117-174-21.socal.res.rr.com] has joined #minecrafthelp
#880 [20:19] <Melody_Bird> Hey there! So, I purchased Minecraft back in 2012. I want to play again. Log into my migrated Mojang account and minecraft aint showing up.
#881 [20:20] <webrosc> Melody_Bird, are you sure its the correct account?
#882 [20:20] <Melody_Bird> I logged in using the email address that I purchased it on.
#883 [20:20] * atomic [webchat@CPEf81d0f8397d3-CMf81d0f8397d0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#884 [20:22] <Melody_Bird> I can see the game Scrolls
#885 [20:22] <webrosc> then either its the wrong account, or something happened and only Mojang can answer
#886 [20:23] <Melody_Bird> Well, Mojang is like 2 weeks behind on answering emails
#887 [20:23] <webrosc> and we are not mojang and can't access account info
#888 [20:23] <Melody_Bird> I have a transaction ID
#889 [20:23] <Melody_Bird> I understand
#890 [20:23] * Beslley [webchat@cpe-74-141-113-40.neo.res.rr.com] has joined #minecrafthelp
#891 [20:23] <webrosc> did you look at https://help.mojang.com/customer/en/portal/articles/1218766-can-only-play-minecraft-demo-java-edition- and try whats suggested?
#892 [20:24] <Beslley> anyone know the turnaround time for a help ticket? trying to get a possibly compromised old migrated account back, put in a ticket on the 29th, have not heard back since
#893 [20:24] <webrosc> Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#894 [20:24] <webrosc> Beslley, ^^
#895 [20:25] <Beslley> i did see that, I didn't think the wait would be a week + though. oh well. guess I'll keep waiting to share my world between xbone and my old pc acct :(
#896 [20:26] <Melody_Bird> Well, I don't have the Minecraft launcher to try the steps
#897 [20:26] <webrosc> Beslley, you can't share between xbox and pc unless you are using bedrock version
#898 [20:26] <Melody_Bird> trying the free version
#899 [20:27] <webrosc> Melody_Bird, honestly i think you need to contact Mojang about it
#900 [20:29] <Beslley> oh, good to know. Still would like my old alpha account back even if it means buying again
#901 [20:31] <Beslley> just a little frustrating to wait as i sent in the ticket, literally went traveling, then came back and still havent had a response. Guess I'll play something else for now!
#902 [20:32] <webrosc> they get alot of message around xmas, but also want time off to be with family,
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#904 [21:43] * lead_pipe23 [~Lead@c-71-59-62-216.hsd1.ga.comcast.net] has quit. (Quit: Bye)
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#906 [21:46] * lead_pipe23 [~Lead@c-71-59-62-216.hsd1.ga.comcast.net] has joined #minecrafthelp
#907 [21:47] <mattbrown827> Hi I cant transfer my account because i dont remember my email that i used for minecraft but i do know my username and password
#908 [21:49] <mattbrown827> is there any way you could retrieve my email for me. to make sure in not hacking i could tell you the username and password and answer the security questions
#909 [21:49] <mattym> mattbrown827, You will need to contact Mojang to do that.
#910 [21:49] <mattym> ??> mattbrown827 account/send-email
#911 [21:49] <Absol> mattbrown827: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#912 [21:49] <Absol> mattbrown827: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#914 [22:13] * FGNDenial [webchat@71-9-177-11.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#915 [22:13] <FGNDenial> My account was hacked. I have the email that states my account was changed to a different email address.
#916 [22:14] <mattym> FGNDenial, That email usually has a link to dispute the change, have you tried it?
#917 [22:15] <FGNDenial> Yes, and it says invalid link.
#918 [22:15] <mattym> ??> FGNDenial account/send-email
#919 [22:15] <Absol> FGNDenial: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#920 [22:15] <Absol> FGNDenial: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#921 [22:15] <FGNDenial> I did that, and haven't received a response back in a few days.
#922 [22:16] <mattym> FGNDenial, See the second link Absol gave
#923 [22:16] <FGNDenial> Yup, my request was put in on the 15th of Jan along with the 21st.
#924 [22:17] <mattym> FGNDenial, You will need to wait on their reply.
#925 [22:18] <FGNDenial> This is very disheartening that this occurred even after I followed the measures in place to stop this from happening.
#926 [22:19] <CapFan67> FGNDenial, Just as a note, if someone was able to change the email they either need access to your email account or needed to know the answers to your challenge question answers.
#927 [22:19] <CapFan67> FGNDenial, You might look into changing your email account password, since that's the attack vector.
#928 [22:20] <FGNDenial> Already did that. And completely dismantled my server since the account that mine was changed to was associated with someone who logged into my server.
#929 [22:21] <CapFan67> FGNDenial, Ok, fair enough. Just making sure you're looking at the bigger picture. We end up with people here who have a hard time thinking past the initial rage.
#930 [22:22] * Generic [webchat@71-94-17-81.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#931 [22:22] <Generic> Hey I have downloaded minecraft java edition but i want to play with someone who has the windows 10 edition, is it possible to play with them without refunding the game?
#932 [22:23] <FGNDenial> I'm not really at the rage part anymore. I'm just upset that the link that I received to combat this issue was invalid a few minutes after I received the email.
#933 [22:23] * FGNDenial [webchat@71-9-177-11.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#934 [22:23] <CapFan67> Generic, Java Edition and Win 10 Edition (bedrock) are not the same Edition. Minecraft doesn't support cross-edition play. Sorry.
#935 [22:24] <Generic> so would I have to refund it and buy the windows 10 edition
#936 [22:24] <mattym> Generic, When did you buy the Java Edition?
#937 [22:26] <Generic> today so I can refund it
#938 [22:29] <CapFan67> ??> Generic account/refund
#939 [22:29] <Absol> Generic: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#940 [23:25] * TheUnknownEnder [webchat@vacant.mpinet.net] has joined #minecrafthelp
#941 [23:27] <TheUnknownEnder> So every time I launch Minecraft, it never loads. It will take hours, but nothing ever happens. It just gets stuck on Not responding. Could anyone help?
#942 [23:27] <mattym> ??> TheUnknownEnder tools/hjt
#943 [23:27] <Absol> TheUnknownEnder: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#944 [23:28] <Absol> TheUnknownEnder: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#945 [23:29] <TheUnknownEnder> https://paste.ubuntu.com/p/vpBXwVj5yN/
#946 [23:29] <mattym> ??> TheUnknownEnder av/adwcleaner
#947 [23:29] <Absol> TheUnknownEnder: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#948 [23:29] <Absol> TheUnknownEnder: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#949 [23:31] * TheUnknownEnder [webchat@vacant.mpinet.net] has quit. (Quit: webchat.esper.net)
#950 [23:37] * TheUnknownEnder [webchat@205.197.242.29] has joined #minecrafthelp
#951 [23:38] <TheUnknownEnder> Ok I have restarted and did the clean
#952 [23:38] <CapFan67> TheSilentLink, If ADWCleaner has finished, try running your client. Give it a few minutes to load the first time (lost of assets to download).
#953 [23:38] <mattym> TheUnknownEnder, ^
#954 [23:38] <CapFan67> gah.. silly tab complete.
#955 [23:39] <TheUnknownEnder> Lets hope it works
#956 [23:40] <TheUnknownEnder> so far so good
#957 [23:40] <TheUnknownEnder> YES IT FINALLY WORKS THANKS SO MUCH
#958 [23:41] <TheUnknownEnder> I have been stuck on this problem for 2 months and i just now found this chat
#959 [23:41] <CapFan67> **confetti**
#960 [23:42] <CapFan67> TheUnknownEnder, as a note...
#961 [23:42] <TheUnknownEnder> woohoo
#962 [23:42] <TheUnknownEnder> yes?
#963 [23:42] <CapFan67> TheUnknownEnder, You had PremierOpinion, bundle ware that installed with somehting else. Be very careful with installations and tag-along malware.
#964 [23:43] <TheUnknownEnder> I just got this computer, could it have been from the lego hacks I bought?
#965 [23:43] <TheUnknownEnder> *ahem roblox hacks*
#966 [23:43] <mattym> TheUnknownEnder, Ive seen it come pre-installed on some PC's
#967 [23:43] <TheUnknownEnder> Oh ok
#968 [23:43] <CapFan67> TheUnknownEnder, We've had a few reports of having it installed on brand new machines. You may be one of the (un)lucky few.
#969 [23:44] <TheUnknownEnder> Yeah, I had this computer before, but my operating system crashed, so I had to send it in
#970 [23:44] <TheUnknownEnder> before I got it back I never had this problem
#971 [23:44] <CapFan67> TheUnknownEnder, Also possible your repair guys goofed and installed it with repair software. Talk about irony.
#972 [23:45] <TheUnknownEnder> Wow, lol
#973 [23:45] <TheUnknownEnder> ok, well I havent been able to use 1.13 yet, so can you maybe give me some fun ideas to do?
#974 [23:46] <CapFan67> TheUnknownEnder, explore the new content and enjoy. Spend some time in/over/under the sea. =)
#975 [23:46] <TheUnknownEnder> nice,
#976 [23:46] <TheUnknownEnder> WOW
#977 [23:46] <TheUnknownEnder> talk about bad luck im in the car trying to play but we just ran out of gas
#978 [23:47] <CapFan67> TheUnknownEnder, Ok, you have bigger problems. I'll stop distracting you. Best of luck.
#979 [23:47] <TheUnknownEnder> lol thx
#980 [23:50] <TheUnknownEnder> Well, I will be able to sit here and stay a while
#981 [23:50] <TheUnknownEnder> cause our car ain't going anywhere
#982 [23:57] * Otray [webchat@104-179-199-224.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#983 [23:58] <Otray> I cannot get access into my account that ive had since 1.0 and Im confused why. I was logged in 3 days ago just fine now I cant even reset my password, Is there something going on with mojang?