#1 [00:00] <CapFan67> Otray, When you try to reset your password, do you not get the system emails?
#2 [00:00] <Otray> I don't get the emails
#3 [00:00] <CapFan67> Otray, Just an off the wall question: Did this follow any activity involving capes?
#4 [00:01] <Otray> I don't believe so
#5 [00:01] <CapFan67> Otray, Ok, no worries. Did you check your junk/spam folders?
#6 [00:02] <Otray> I checked both but there was nothing in there, but I did receive an email from mojang about my support question being posted which is odd to me
#7 [00:03] <CapFan67> Otray, In that case, it sounds like your account is locked. Mojang will help you sort it out.
#8 [00:04] <Otray> So I just have to wait for them to respond back to the email then?
#9 [00:04] <CapFan67> Otray, Yes. Only Mojang can help you sort out account issues.
#10 [00:04] <Otray> Cool. I just wanted some clarification and I got it. Thank You
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#13 [00:38] <Alexey_Scorp> Я могу играть только в ДЕМО-ВЕРСИЮ. Войти в лаунчер могу. Аккаунт лицензионный. прошу помогите!
#14 [00:40] <CapFan67> Alexey_Scorp, When you log into https://account.mojang.com/me do you see your Java Edition license?
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#19 [01:40] <ShanJ> Hi! I'm having issues with the password reset email not coming through - does anyone know how long it should take? I sent in a help request to Mojang because I'm worried my account is hacked but I was wondering if it's just that the system is just taking a while.
#20 [02:21] * thelounge [webchat@111-251-233-62.dynamic-ip.hinet.net] has joined #minecrafthelp
#21 [02:21] * Espercorn kicked thelounge from #minecrafthelp (Reason: helounge :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#22 [03:44] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has joined #minecrafthelp
#23 [03:45] <Minati> Hello
#24 [03:46] <Minati> I have waited over an hour and still cant login
#25 [03:46] <Minati> I have reset my password
#26 [03:46] <Minati> and everything
#27 [03:46] <Minati> I login fine on mojang
#28 [03:46] <Minati> but cant login on actual minecraft
#29 [03:48] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#31 [03:55] * Coille [webchat@95.147.1.130] has joined #minecrafthelp
#32 [03:56] <Coille> Minecraft will not play sound despite the sound mixer showing minecraft is playing music and Making sound. I've deleted the .minecraft folder, completely uninstalled and reinstalled minecraft, messed with the sound settings and updated my sound driver. Please help.
#33 [04:05] * Coille [webchat@95.147.1.130] has quit. (Quit: webchat.esper.net)
#34 [04:16] <urielsalis> If the mixer shows its playing sounds, then its a problem outside minecraft
#35 [04:16] <urielsalis> check that you have the correct sound device as output
#36 [04:17] * chazz [webchat@lfbn-1-18125-142.w90-100.abo.wanadoo.fr] has joined #minecrafthelp
#37 [04:18] <chazz> Hi
#38 [04:18] <chazz> is there a way to retrieve my username ?
#39 [04:25] * Corvus [webchat@c110-22-121-226.eburwd6.vic.optusnet.com.au] has joined #minecrafthelp
#40 [04:26] <Andrio> chazz, it's on your Mojang account page if you have a Mojang account.
#41 [04:26] <chazz> i don't have a mojang account
#42 [04:30] <Andrio> ??> chazz account/send-email
#43 [04:31] <Absol> chazz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#44 [04:31] <Absol> chazz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#45 [04:31] <chazz> ok thank you for your help
#46 [04:32] <chazz> bye
#47 [05:33] * Kef86 [webchat@cpc91648-hart11-2-0-cust137.11-3.cable.virginm.net] has joined #minecrafthelp
#48 [05:34] <Kef86> Hi, I know you guys can't help with account hacking, but mine was stolen on Saturday 2nd. I'm just wondering how long it will take for Mojang to get back to me.
#49 [05:35] <tyteen4a03> Kef86: https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
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#54 [06:02] * philip [webchat@109.56.179.22.mobile.3.dk] has joined #minecrafthelp
#55 [06:02] <philip> hello
#56 [06:02] <philip> so i immigrated my account some month back and it didn't work really good but i could play and now when i want to play my email og password don't work and i can't log in
#57 [06:04] * philip [webchat@109.56.179.22.mobile.3.dk] has quit. (Client Quit)
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#60 [06:19] * tomOP5050 [webchat@dynamic-37-142-4-84.hotnet.net.il] has joined #minecrafthelp
#61 [06:19] <tomOP5050> :(
#62 [06:19] * tomOP5050 [webchat@dynamic-37-142-4-84.hotnet.net.il] has quit. (Client Quit)
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#64 [06:45] * TankenMathi [webchat@128-76-5-239-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#65 [06:45] <TankenMathi> Hallo
#66 [06:46] <TankenMathi> How i got my account back? Im been hacket by optifine. and im realy cry so much :(
#67 [06:46] <urielsalis> ??> TankenMathi account/send-email
#68 [06:46] <Absol> TankenMathi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#69 [06:46] <Absol> TankenMathi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#70 [06:49] <TankenMathi> I have done that
#71 [06:49] <TankenMathi> Before dat
#72 [06:49] <TankenMathi> i dont no what is Transaciton id are :(
#73 [06:57] <TankenMathi> What is back
#74 [07:06] * Jim [webchat@dslb-088-072-170-010.088.072.pools.vodafone-ip.de] has joined #minecrafthelp
#75 [07:09] <Jim> Hello, my problem is that I cannot login into my mojang account and the reason is the wrong password. When I checked on the website, I got confirmation that my email is registered to a Mojang account. However when I try to reset my password via Email, I never receive an Email from Mojang. Is there anything else I can do to reset my password?
#76 [07:09] * Jim [webchat@dslb-088-072-170-010.088.072.pools.vodafone-ip.de] has joined #minecrafthelp
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#80 [07:15] * philip [webchat@109.56.179.22.mobile.3.dk] has joined #minecrafthelp
#81 [07:15] <philip> so i immigrated my account some month back and it didn't work really good but i could play and now when i want to play my email og password don't work and i can't log in
#82 [07:15] <Greymagic27> philip, Hi
#83 [07:15] <Greymagic27> What is the message it's giving you when you try to login?
#84 [07:20] * AlexsithoPro1 [webchat@cpe-181-44-19-105.telecentro-reversos.com.ar] has joined #minecrafthelp
#85 [07:20] <AlexsithoPro1> Hi
#86 [07:21] <Greymagic27> AlexsithoPro1, Hi!
#87 [07:21] <AlexsithoPro1> Speak spanish?
#88 [07:21] <Greymagic27> AlexsithoPro1, No sorry, this is an english only support channel. I can link you to a translator if you need one though
#89 [07:22] <AlexsithoPro1> Well, it does not matter if I use the google translator
#90 [07:22] <Greymagic27> AlexsithoPro1, You can use the translator, it won't matter :)
#91 [07:23] * philip [webchat@109.56.179.22.mobile.3.dk] has quit. (Quit: webchat.esper.net)
#92 [07:24] <AlexsithoPro1> I have a problem I can not access my account, I do not have the email, since 6 years ago I did not enter, is there any way to recover that account?
#93 [07:24] <Greymagic27> ??> AlexsithoPro1 account/reset-email
#94 [07:24] <Absol> AlexsithoPro1: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#95 [07:24] <Greymagic27> Try doing those steps ^
#96 [07:26] <AlexsithoPro1> The problem is that I do not have access to the account
#97 [07:26] <Greymagic27> ??> AlexsithoPro1 account/send-email
#98 [07:26] <Absol> AlexsithoPro1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [07:26] <Absol> AlexsithoPro1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#100 [07:29] <AlexsithoPro1> Thank you I will send the mail I hope to receive answers, unfortunately I do not have the transaction ID was a long time ago, the only relevant thing is that if there is a record of the beginning of the session, you can see that it was not entered many years ago, that's why I cling to recover it
#101 [07:29] <Greymagic27> ??> AlexsithoPro1 account/trans-id
#102 [07:29] <Absol> AlexsithoPro1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#103 [07:29] <Greymagic27> If those steps don't help, ask mojang for alternate verification methods :d
#104 [07:29] <Greymagic27> :D *
#105 [07:31] <AlexsithoPro1> Unfortunately I do not have access to anything since it was a gift
#106 [07:31] <Greymagic27> AlexsithoPro1, Alright, Ask mojang for alternate verification methods in the email
#107 [07:32] <AlexsithoPro1> Ok you have already sent the mail I will wait for the answer thanks for the help
#108 [07:32] <Greymagic27> Your welcome!
#109 [07:32] <AlexsithoPro1> Do you know how much time it responds?
#110 [07:33] <Greymagic27> Check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#111 [07:34] <AlexsithoPro1> Thank you have a good day, I hope I can recover, greetings from Argentina.
#112 [07:34] <Greymagic27> Have a nice day!
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#114 [08:36] * TheMaxterOne [webchat@static.masmovil.com] has joined #minecrafthelp
#115 [08:36] <TheMaxterOne> hi
#116 [08:37] <CapFan67> Hi
#117 [08:37] <TheMaxterOne> i dont know why mojang dont send me an email to change my secret questions
#118 [08:38] <CapFan67> TheMaxterOne, Did you check your junk/spam folders?
#119 [08:38] <TheMaxterOne> yep
#120 [08:38] <TheMaxterOne> and the auto emails works fine
#121 [08:38] <CapFan67> TheMaxterOne, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support:
#122 [08:38] <CapFan67> ??> TheMaxterOne account/send-email
#123 [08:38] <Absol> TheMaxterOne: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#124 [08:39] <Absol> TheMaxterOne: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#125 [08:40] <TheMaxterOne> thx
#126 [08:40] <TheMaxterOne> im going to try it
#127 [08:51] * big_M [webchat@23-111-188-5.static.hvvc.us] has joined #minecrafthelp
#128 [08:52] <big_M> hi , when i want to connect to a server it says "invalid session please restart the game and launcher
#129 [09:03] * Erkki [webchat@37-219-185-171.nat.bb.dnainternet.fi] has joined #minecrafthelp
#130 [09:05] * TrueAgony [webchat@173-170-53-239.res.bhn.net] has joined #minecrafthelp
#131 [09:07] <Erkki> There is a "bug" with this one stronghold. If I load the chunks where the stronghold is the game crashes. It says: "Game crashed due to a unwaited happening" (This is my own translation from Finnish). I have worked around it and went to find another stronghold but I tought it still would be useful to report here.
#132 [09:07] <TrueAgony> Hello, I am in need of some help with my Minecraft skin. It will not show and I've tried everything I've been able to find on line as well as everything I can think of. My skin shows in my Mojang Profile, and on the Minecraft launcher but does not show in game. Please help as I'm so exasperated by this issue I've completely have had to stop recordi
#133 [09:07] <TrueAgony> ng.
#134 [09:07] <Greymagic27> ??> Erkki launcher/log
#135 [09:08] <Absol> Erkki: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#136 [09:08] <Greymagic27> Follow those steps and i'll see if I can find anything that might shed some light on what's happening
#137 [09:08] <Erkki> For more information the game has never before crashed and when I go to the Stronghold the ms number goes to thousands as usually it's 20-170
#138 [09:08] <Greymagic27> TrueAgony, Have you tried logging back into the launcher?
#139 [09:09] <TrueAgony> Yes many times. This problem has been on going for the last month.
#140 [09:09] <Greymagic27> TrueAgony, What's your minecraft username?
#141 [09:09] <TrueAgony> Actually I've never been able to get it to work as I switched from the ps4 version to java about a month and a half ago.
#142 [09:09] <urielsalis> closing and reopeniong != logging in
#143 [09:09] <TrueAgony> It's JustAgony
#144 [09:10] <urielsalis> ??> TrueAgony launcher/relog
#145 [09:10] <Absol> TrueAgony: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#146 [09:10] <TrueAgony> ok
#147 [09:12] <TrueAgony> Still isn't working. I'm Alex or Stever which ever...
#148 [09:13] <Greymagic27> Let's do a quick check for any programs which may be causing this problem like malware:
#149 [09:13] <Greymagic27> ??> TrueAgony tools/hjt
#150 [09:13] <Absol> TrueAgony: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#151 [09:13] <Absol> TrueAgony: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#152 [09:13] <TrueAgony> alright
#153 [09:16] <Erkki> https://paste.ubuntu.com/p/9f4QMxGrKX/
#154 [09:16] <Erkki> Here is what you asked
#155 [09:17] <TrueAgony> https://paste.ubuntu.com/p/S4jgy9FTtC/
#156 [09:17] <TrueAgony> I think that's what you wanted
#157 [09:17] <Greymagic27> ??> TrueAgony av/adwcleaner
#158 [09:17] <Absol> TrueAgony: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#159 [09:17] <Absol> TrueAgony: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#160 [09:18] <Greymagic27> Erkki, Is it only happening at the one stronghold?
#161 [09:18] <Erkki> Yes I have been after the accident in my base and other stronghold for several minutes.
#162 [09:19] <Greymagic27> Erkki, Can you create a new world using the same seed and travel to the stronghold?
#163 [09:19] * csc5814 [webchat@112.145.57.9] has joined #minecrafthelp
#164 [09:19] <csc5814> can you speak Korean?
#165 [09:20] * Heffarious [webchat@ip5f5bdb6a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#166 [09:20] <Greymagic27> csc5814, Sadly not, this is English support only. But I can link you to a translator if you need one
#167 [09:20] <csc5814> Ok.
#168 [09:21] <Heffarious> Hey guys, I've tried several times to reset my password, but I'm just not getting the mail to do this and the official support doesn't reply to my ticket. Anyone an idea what to do?
#169 [09:21] * Erkki [webchat@37-219-185-171.nat.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#170 [09:22] <Greymagic27> Heffarious, if your not getting emails, you'll need to email mojang and ask them to reset it for you
#171 [09:22] <Heffarious> already tried this two times
#172 [09:22] <Greymagic27> Heffarious, When did you send your last email to them?
#173 [09:23] <Heffarious> 28. January
#174 [09:23] <Greymagic27> Heffarious, Check this and wait for your date to appear: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#175 [09:23] * TrueAgony [webchat@173-170-53-239.res.bhn.net] has joined #minecrafthelp
#176 [09:23] <Heffarious> alright, thank you very much!
#177 [09:24] <csc5814> I have to migrate, but I can't find the receipt because I don't remember the email I bought the game, so it's hard to migrate, but remember Username and Password before I migrate.
#178 [09:24] <Greymagic27> ??> csc5814 account/forgot-email
#179 [09:24] <Absol> csc5814: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#180 [09:24] <Greymagic27> See if that helps at all
#181 [09:24] <Greymagic27> Heffarious, Your welcome, Good luck!
#182 [09:24] * Heffarious [webchat@ip5f5bdb6a.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#183 [09:25] <TrueAgony> I was just being helped and was told to restart my computer after doing a Malware cleanup and come back here. I'm back
#184 [09:25] <Greymagic27> TrueAgony, Welcome back, give minecraft a shot
#185 [09:25] <TrueAgony> ok
#186 [09:25] <csc5814> Hm,, Ok i will try
#187 [09:29] <TrueAgony> BINGO! Thank you... I have one more issue maybe you gurus can help me with. :) (So Happy! You don't even know) So... everytime I load the launcher and then hit play, I have to open my task manager and find the process and close one of 2 it generates for the game to load. I have updated my java and flash player and my graphics card drivers. This is
#188 [09:29] <TrueAgony> the only work around I've been able to find. Can you help??
#189 [09:29] * Erkki [webchat@37-219-185-171.nat.bb.dnainternet.fi] has joined #minecrafthelp
#190 [09:31] <Erkki> The other world doesen't crash. I might have solution. Because the world which crashes was merged to another world so it could have been corrupted there.
#191 [09:31] <Greymagic27> I've not heard of that issue before so i'm not sure of any fix, sorry TrueAgony
#192 [09:31] <Greymagic27> Erkki, Yea, it could be. I just wanted to check it was the world and not the seed
#193 [09:31] <urielsalis> ??> TrueAgony win/reinst
#194 [09:31] <Absol> TrueAgony: You may need to reinstall the locally installed files that Minecraft puts into place.
#195 [09:31] <Absol> TrueAgony: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#196 [09:31] <urielsalis> press play only once, and it generates two processes because one is for the launcher
#197 [09:32] <Erkki> But anyway I will use the other portal so thank you for telling what's wrong.
#198 [09:33] <Greymagic27> Erkki, Your welcome :D
#199 [09:33] * Erkki [webchat@37-219-185-171.nat.bb.dnainternet.fi] has quit. (Client Quit)
#200 [09:33] <TrueAgony> ok np... haven't tried that yet, I'll do that. One last question, I promise. When changing my profile name I accidentally typed my spectator account name and not my main account name. It says I have to wait 30 days to change it to what It's supposed to be. Anyway around that possibly??
#201 [09:35] <TrueAgony> My profile name is currently JustAgony (intended spectator account) and it's supposed to be TrueAgony...
#202 [09:35] <urielsalis> no
#203 [09:35] <Greymagic27> TrueAgony, You'll need to wait the 30 days, there isn't any way around it
#204 [09:36] <TrueAgony> ok I figured but no harm in asking. :) Thank you guys so much for your help. You have no idea the relief you've given me. Wish I could join ya'lls team and help other players like ya'll do for real. Where do I get an application.. Lol
#205 [09:37] <TrueAgony> I know, I promised no more questions
#206 [09:37] <Greymagic27> TrueAgony, No application, just sit here and wait for people to need help then offer help to them :D
#207 [09:37] <TrueAgony> Thank you so much!
#208 [09:37] <Greymagic27> TrueAgony, Your welcome! :D
#209 [10:02] * yalnif_ [webchat@c-73-180-28-171.hsd1.or.comcast.net] has joined #minecrafthelp
#210 [10:02] * deeway [webchat@p549284FA.dip0.t-ipconnect.de] has joined #minecrafthelp
#211 [10:02] <deeway> servus
#212 [10:02] <Greymagic27> deeway, Hi
#213 [10:03] <deeway> you speak german?
#214 [10:04] <yalnif_> Howdy, I haven't logged into my MC account in like 7 years, every time I do, it displays the "incorrect username or pssword" and nah I don't speak German, sorry
#215 [10:04] <Greymagic27> deeway, Sorry, this is only english support
#216 [10:04] <Greymagic27> ??> yalnif_ account/send-email
#217 [10:04] <Absol> yalnif_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#218 [10:04] <Absol> yalnif_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#219 [10:05] * yalnif_ [webchat@c-73-180-28-171.hsd1.or.comcast.net] has quit. (Client Quit)
#220 [10:06] <deeway> i've gotthe same prob but with a difference, i don't know my email addres and i am not sure if it exist anymore. So what do i do now?
#221 [10:06] <Greymagic27> deeway, Try resetting your email here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#222 [10:09] <deeway> Thx but this doesn't help me at all because i don't know The Email Address or The password
#223 [10:13] <Greymagic27> ??> deeway account/send-email
#224 [10:13] <Absol> deeway: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#225 [10:13] <Absol> deeway: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#226 [10:15] <deeway> Well i don't
#227 [10:16] <deeway> i am confusion
#228 [10:16] <Greymagic27> deeway, Email mojang using this form: https://help.mojang.com/customer/portal/emails/new
#229 [10:28] * guigamerkvraa [webchat@static141.enzointernet.net.br] has joined #minecrafthelp
#230 [10:28] <guigamerkvraa> https://paste.ubuntu.com/p/fSPCmBFKq9/
#231 [10:29] <guigamerkvraa> meu problema não consigo entrar para jogar
#232 [10:29] * guigamerkvraa [webchat@static141.enzointernet.net.br] has quit. (Client Quit)
#233 [10:40] * Traqqin [webchat@D4709B1C.rev.sefiber.dk] has joined #minecrafthelp
#234 [10:41] * lead_pipe23 [~Lead@c-71-59-62-216.hsd1.ga.comcast.net] has quit. (Quit: Bye)
#235 [10:41] <Traqqin> Well my account got hacked and i can´t do anything to help it when can i get it back?
#236 [10:41] <Greymagic27> Traqqin, Have you emailed mojang yet?
#237 [10:41] <Traqqin> Well yes?
#238 [10:42] <Greymagic27> Traqqin, You'll need to wait for a reply then
#239 [10:42] * jarjar [webchat@ip54505aad.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#240 [10:42] <Traqqin> I have emailed and they have texted back.
#241 [10:42] <Greymagic27> They texted back?
#242 [10:42] <Traqqin> Yes
#243 [10:43] <Greymagic27> Are you sure it's mojang that you contacted? I've not heard of them texting back, only emailing back
#244 [10:43] <Traqqin> I ment email*
#245 [10:43] <Greymagic27> Oh ok, that makes more sense :P
#246 [10:43] <Greymagic27> What did they say?
#247 [10:43] <Traqqin> But it dons´t say how i get it back.
#248 [10:43] <urielsalis> Traqqin: Greymagic27 There is a auto reply
#249 [10:44] <Greymagic27> urielsalis, Oh yea, I forgot about that *facepalm
#250 [10:44] <urielsalis> you have to wait for their actual reply
#251 [10:44] <Traqqin> Oh..
#252 [10:44] <Traqqin> But how logn does it take?
#253 [10:44] <Traqqin> Long*
#254 [10:44] * lead_pipe23 [~Lead@c-71-59-62-216.hsd1.ga.comcast.net] has joined #minecrafthelp
#255 [10:44] <Greymagic27> Check here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#256 [10:46] <Traqqin> There were no clear signs...
#257 [10:51] * Livy778 [webchat@miad-146.miad.edu] has joined #minecrafthelp
#258 [10:51] * Livy778 [webchat@miad-146.miad.edu] has quit. (Client Quit)
#259 [10:54] <CapFan67> Traqqin, If by "clear sign" you mean an exact date when they'll reply, that's true. Today, they're working on requests made on Jan 17 (19 days behind real time). This delay fluctuates, but has been getting smaller since the Holidays. Keep an eye on that page as it grows closer to the date you submitted your ticket.
#260 [10:55] <Traqqin> Oka
#261 [10:57] * wojti [webchat@178235185216.unknown.vectranet.pl] has joined #minecrafthelp
#262 [10:57] * HALOMANBOSS [webchat@d173-183-42-70.bchsia.telus.net] has joined #minecrafthelp
#263 [10:58] * wojti [webchat@178235185216.unknown.vectranet.pl] has quit. (Client Quit)
#264 [10:59] <HALOMANBOSS> An error prevented your request from being processed. Please try again. I get this message trying to login on the minecraft homepage and cant login but i tried on my friends computer and it worked.
#265 [10:59] <Greymagic27> ??> HALOMANBOSS tools/hj
#266 [10:59] <Greymagic27> ??> HALOMANBOSS tools/hjt
#267 [10:59] <Absol> HALOMANBOSS: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#268 [10:59] <Absol> HALOMANBOSS: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#269 [11:00] <HALOMANBOSS> is it safe for my computer
#270 [11:00] <Greymagic27> HALOMANBOSS, Yes, it was just named badly
#271 [11:02] * vTosiek [webchat@host-176-221-123-77.dynamic.mm.pl] has joined #minecrafthelp
#272 [11:03] <HALOMANBOSS> https://paste.ubuntu.com/p/7jHyR5DFYY/
#273 [11:03] <CapFan67> HALOMANBOSS, It's open source and owned by Trend Micro. We consider it very safe.
#274 [11:03] <Greymagic27> ??> HALOMANBOSS info/mcleaks
#275 [11:03] <Absol> HALOMANBOSS: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#276 [11:03] <Absol> HALOMANBOSS: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#277 [11:03] <Greymagic27> ??> HALOMANBOSS win/hosts/edit
#278 [11:03] <Absol> HALOMANBOSS: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#279 [11:03] <Absol> HALOMANBOSS: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#280 [11:03] <Greymagic27> ??> HALOMANBOSS av/adwcleaner
#281 [11:03] <Absol> HALOMANBOSS: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#282 [11:03] <Absol> HALOMANBOSS: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#283 [11:03] <Greymagic27> Follow all those steps :D
#284 [11:05] <Traqqin> ??
#285 [11:05] <vTosiek> How to solve the “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” error on Minecraft? Can someone help me?
#286 [11:06] <Greymagic27> Traqqin, For yours you'll just need to wait for mojang to reply
#287 [11:06] <Traqqin> Oh ol
#288 [11:06] <Traqqin> Ok*
#289 [11:07] <Greymagic27> vTosiek, Lets make sure that malware isn't causing your issue
#290 [11:07] <Greymagic27> ??> vTosiek tools/hjt
#291 [11:07] <Absol> vTosiek: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [11:07] <Absol> vTosiek: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [11:08] * HALOMANBOSS [webchat@d173-183-42-70.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#294 [11:08] * nero [webchat@119.194.125.48] has joined #minecrafthelp
#295 [11:09] <vTosiek> https://paste.ubuntu.com/p/7Wvk3hNdRQ/
#296 [11:09] * nero [webchat@119.194.125.48] has quit. (Client Quit)
#297 [11:09] <Greymagic27> vTosiek, Nothing there, can you try disabilling your firewall and then trying to connect to the server?
#298 [11:10] <vTosiek> i did
#299 [11:10] * HALOMANBOSS [webchat@d173-183-42-70.bchsia.telus.net] has joined #minecrafthelp
#300 [11:10] <vTosiek> Nothing happened
#301 [11:10] <HALOMANBOSS> k im backfrom the scan
#302 [11:10] <Greymagic27> HALOMANBOSS, Alright, Did you also remove those entries from your host file?
#303 [11:11] <HALOMANBOSS> how
#304 [11:11] <Greymagic27> ??> HALOMANBOSS win/hosts/edit
#305 [11:11] <Absol> HALOMANBOSS: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#306 [11:11] <Absol> HALOMANBOSS: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#307 [11:11] <Greymagic27> Remove any entry containing the word 'mojang'
#308 [11:12] * Traqqin [webchat@D4709B1C.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#309 [11:13] <Greymagic27> vTosiek, Have you tried turning off your AV then trying to connect?
#310 [11:13] <HALOMANBOSS> 35.156.90.191 authserver.mojang.com
#311 [11:13] <HALOMANBOSS> 35.156.90.191 sessionserver.mojang.com
#312 [11:13] <Greymagic27> Yes, remove both
#313 [11:13] <HALOMANBOSS> do i delete those
#314 [11:14] <Greymagic27> Yes
#315 [11:14] <vTosiek> What it is?
#316 [11:14] <vTosiek> AV
#317 [11:14] <HALOMANBOSS> alright done
#318 [11:14] <Greymagic27> Your antivirus vTosiek
#319 [11:14] <vTosiek> oh, okey i'll try
#320 [11:15] <HALOMANBOSS> what do i do after deleting it
#321 [11:16] <Greymagic27> HALOMANBOSS, Restart your PC just to make sure they are gone, then come back for further steps
#322 [11:16] <HALOMANBOSS> k
#323 [11:16] * HALOMANBOSS [webchat@d173-183-42-70.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#324 [11:17] <jarjar> eyo kinda in a pickle here
#325 [11:17] <Greymagic27> jarjar, Howdy
#326 [11:17] * agiles500 [webchat@135.166.77.188.dynamic.jazztel.es] has joined #minecrafthelp
#327 [11:18] * HALOMANBOSS [webchat@d173-183-42-70.bchsia.telus.net] has joined #minecrafthelp
#328 [11:18] * agiles500 [webchat@135.166.77.188.dynamic.jazztel.es] has quit. (Client Quit)
#329 [11:18] <HALOMANBOSS> alright i restarted
#330 [11:18] <jarjar> so i kinda cant login at all
#331 [11:18] <HALOMANBOSS> was i supposed to save it or anything
#332 [11:18] <Greymagic27> HALOMANBOSS, Yes, you were meant to save the file after removing the entries
#333 [11:19] <Greymagic27> jarjar, What's the message it gives you?
#334 [11:19] <HALOMANBOSS> damn
#335 [11:19] <jarjar> well i cant even login to my mojang so downloading minecraft demo isnt of much use
#336 [11:19] <CapFan67> HALOMANBOSS, Do you need the instructions again?
#337 [11:20] <HALOMANBOSS> yes please
#338 [11:20] <Greymagic27> jarjar, Does it give you any kind of message when you try to login?
#339 [11:20] <CapFan67> ??> HALOMANBOSS win/hosts/edit
#340 [11:20] <Absol> HALOMANBOSS: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#341 [11:20] <Absol> HALOMANBOSS: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#342 [11:20] <CapFan67> HALOMANBOSS, Don't skip the "run as administrator" part. It's the only way you can save at the end.
#343 [11:20] <jarjar> nothing except the basic either the pass or email is wrong lol
#344 [11:21] <Greymagic27> jarjar, Have you tried resetting your login details?
#345 [11:21] <jarjar> problem is that when i request a new pass it doesnt send a mail to my emailaccount
#346 [11:22] <Greymagic27> ??> jarjar account/send-email
#347 [11:22] <Absol> jarjar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#348 [11:22] <Absol> jarjar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#349 [11:22] <HALOMANBOSS> run as administer first then the %SystemRoot%\System32\drivers\etc\hosts delete the anything that says mojang then what.
#350 [11:22] <CapFan67> HALOMANBOSS, Then save the changes, then exit Notepad.
#351 [11:22] <HALOMANBOSS> then restart again
#352 [11:23] <CapFan67> HALOMANBOSS, No need to restart.
#353 [11:23] <HALOMANBOSS> ok
#354 [11:23] <jarjar> sigh i was hopin it could be solved without the 2 week waiting period, but i guess not
#355 [11:23] <HALOMANBOSS> k what next?
#356 [11:23] <CapFan67> HALOMANBOSS, If you've finished the Cleanup program, and finished editing your hosts file, try launching the game.
#357 [11:23] <jarjar> thanks anyway tho
#358 [11:23] <Greymagic27> jarjar, Your welcome, good luck
#359 [11:23] * jarjar [webchat@ip54505aad.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#360 [11:24] <HALOMANBOSS> oh it works thank you so much
#361 [11:24] <CapFan67> HALOMANBOSS, wait...
#362 [11:24] <HALOMANBOSS> what
#363 [11:24] <CapFan67> HALOMANBOSS, Those hosts file changes sent your login information to a 3rd party who will steal your account. Make sure you change your password.
#364 [11:25] <CapFan67> HALOMANBOSS, Otherwise, you're good to go.
#365 [11:25] <HALOMANBOSS> oh ok
#366 [11:27] <HALOMANBOSS> thank you
#367 [11:51] * DARDEN_SK [webchat@85-237-239-255.static.orange.sk] has joined #minecrafthelp
#368 [11:52] <DARDEN_SK> minecraft after trying to connect to server says me : failed to login invalid session restarting the game doesn not help
#369 [11:52] <DARDEN_SK> minecraft after trying to connect to server says me : failed to login invalid session restarting the game doesn not help
#370 [11:53] * DARDEN_SK [webchat@85-237-239-255.static.orange.sk] has left #minecrafthelp
#371 [12:14] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#372 [12:16] <Mandrew> Hello, I am having an issue with minecraft Java edition, whenever I join a minecraft server or make or join a world my minecraft crashes. I made a forum right here:
#373 [12:16] <Mandrew> https://www.minecraftforum.net/forums/support/java-edition-support/2947156-minecraft-crashes-when-starting-or-join-a-world#c2
#374 [12:17] <Mandrew> More details are on the forum
#375 [12:17] <Greymagic27> I actually just commented on that post :P
#376 [12:17] <Greymagic27> Did you check the FAQ that tails linked on the post?
#377 [12:17] <Mandrew> I did not see that until now
#378 [12:17] <Mandrew> I will see what is there
#379 [12:18] <Greymagic27> Alright, If there isn't anything you can come back or comment on the forum post
#380 [12:18] <Mandrew> Ok, thank you
#381 [12:22] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#382 [12:22] * P3dro_09 [webchat@bd061b77.virtua.com.br] has joined #minecrafthelp
#383 [12:24] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#384 [12:24] <Mandrew> Is Greymagic here?
#385 [12:24] <Greymagic27> Yep
#386 [12:24] <Mandrew> ok
#387 [12:24] <Mandrew> Sorry for leaving I couldn't type for awhile
#388 [12:24] <Greymagic27> That's fine :D
#389 [12:24] <Mandrew> Ok good
#390 [12:24] <Mandrew> anyways
#391 [12:25] <Mandrew> https://paste.ubuntu.com/p/WSrdYX42yJ/
#392 [12:25] <Mandrew> Those are the error(s)
#393 [12:26] <Greymagic27> Is this world specific or does it happen on all worlds?
#394 [12:26] <Mandrew> All worlds and when I join a server
#395 [12:28] <Mandrew> I just upgraded my graphics card today
#396 [12:29] * _sleeping_potato [webchat@14.7.165.30] has joined #minecrafthelp
#397 [12:31] <_sleeping_potato> login error
#398 [12:31] <Greymagic27> _sleeping_potato, What's the error?
#399 [12:31] * _sleeping_potato [webchat@14.7.165.30] has quit. (Client Quit)
#400 [12:31] <Greymagic27> Mandrew, Can you try loading up a new singleplayer world and seeing if the crash occurs?
#401 [12:31] <Mandrew> Yes
#402 [12:34] * ARANHAJV [webchat@179-96-250-240.outcenter.com.br] has joined #minecrafthelp
#403 [12:34] <Mandrew> Same thing, Minecraft loads the world and then saves the world and then crashes
#404 [12:34] * Miguel_Gamer [webchat@189-19-148-208.dsl.telesp.net.br] has joined #minecrafthelp
#405 [12:34] <Miguel_Gamer> oi
#406 [12:34] <ARANHAJV> E AI GENTE
#407 [12:35] * Miguel_Gamer [webchat@189-19-148-208.dsl.telesp.net.br] has quit. (Client Quit)
#408 [12:46] * bildramer [~bildramer@p5B010038.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#409 [12:46] * tumbleweed [~bildramer@p2003004CEA16C2002D47CC2AD19ED3D2.dip0.t-ipconnect.de] has joined #minecrafthelp
#410 [12:53] * mamajo84 [webchat@24.237.236.34] has joined #minecrafthelp
#411 [12:55] <mamajo84> help me login on minecraft on computer
#412 [13:20] * Alaviel [webchat@cpe-75-187-99-18.insight.res.rr.com] has joined #minecrafthelp
#413 [13:21] <Alaviel> Can anyone help with this issue URL: https://launchermeta.mojang.com/v1/packages/1584b57c1a0b5e593fad1f5b8f78536ca640547b/1.12.json
#414 [13:22] <Alaviel> 3fad1f5b8f78536ca640547b/1.12.json
#415 [13:22] <Alaviel> Filename on disk: 1.12.json
#416 [13:22] <Alaviel> Path: C:/Users\robot\OneDrive\Documents\Curse\Minecraft\Install\assets\indexes/1.12.json
#417 [13:22] <Alaviel> Exists: true
#418 [13:22] <mattym> Alaviel, Does it happen with the official launcher?
#419 [13:22] <Alaviel> yes
#420 [13:23] <Alaviel> It just says Unable to access file.
#421 [13:23] <mattym> Alaviel, Can you get the full error it shows there.
#422 [13:24] <Alaviel> Yeah I posted it to you
#423 [13:24] <mattym> Alaviel, Thats not from the official launcher.
#424 [13:24] <Alaviel> Hmm I thought it was Im using Twitch is that an issue
#425 [13:25] <mattym> Alaviel, Thats not the official launcher.
#426 [13:26] * ARANHAJV [webchat@179-96-250-240.outcenter.com.br] has quit. (Quit: webchat.esper.net)
#427 [13:34] * Bailey [webchat@cpc138560-newt42-2-0-cust197.19-3.cable.virginm.net] has joined #minecrafthelp
#428 [13:34] <Bailey> email deleted, tid inside, no way to recover email account deletion. Someone help?
#429 [13:36] * Bailey [webchat@cpc138560-newt42-2-0-cust197.19-3.cable.virginm.net] has quit. (Client Quit)
#430 [13:48] * fabi_sahnebonbon [webchat@xdsl-87-78-204-112.nc.de] has joined #minecrafthelp
#431 [13:49] <fabi_sahnebonbon> I forgot my email and password for my minecraft account
#432 [13:52] * Bazsi15 [webchat@pool148-63.cable.tolna.net] has joined #minecrafthelp
#433 [13:52] <Bazsi15> Hey Guys
#434 [13:53] <fabi_sahnebonbon> Hey
#435 [13:53] <Bazsi15> I wrote an email to the support bc i give my birthday wrong on registration :D
#436 [13:53] * fabi_sahnebonbon [webchat@xdsl-87-78-204-112.nc.de] has quit. (Quit: webchat.esper.net)
#437 [13:54] <Bazsi15> my birth is 95-12-15 and somehow i give this 2015-12-15
#438 [13:54] <Bazsi15> i sent themmy id
#439 [13:54] <Bazsi15> can i hope they will change it to the real one? :D
#440 [13:55] <Greymagic27> Bazsi15, They should when they reply to the email
#441 [13:56] <Bazsi15> ok :D i hope this parental thing is annoyingt a littlebit :D
#442 [14:06] * TxlerS [webchat@cpc107723-asfd5-2-0-cust413.1-2.cable.virginm.net] has joined #minecrafthelp
#443 [14:07] <TxlerS> Hiya someone has hacked my account. I don't have access to the email as the account was made many years ago. I am not sure what i can do. Please help me as this account is very important to me
#444 [14:08] <TxlerS> a
#445 [14:08] <TxlerS> a
#446 [14:08] <TxlerS> a
#447 [14:08] <TxlerS> a
#448 [14:08] <TxlerS> a
#449 [14:08] * Absol kicked TxlerS from #minecrafthelp (Reason: xlerS :Stop spamming)
#450 [14:09] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#451 [14:11] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#452 [14:12] <Mandrew> When I create or open a world or join a server, minecraft crashes. More details can be seen on my thread here: https://www.minecraftforum.net/forums/support/java-edition-support/2947156-minecraft-crashes-when-starting-or-join-a-world#c3
#453 [14:25] * kaua [webchat@45-231-252-59.elevalink.com.br] has joined #minecrafthelp
#454 [14:26] <kaua> If buying a minecon cape does it have to activate yet?
#455 [14:27] * kaua [webchat@45-231-252-59.elevalink.com.br] has quit. (Client Quit)
#456 [14:37] * TSquirt [webchat@c-73-140-71-202.hsd1.wa.comcast.net] has joined #minecrafthelp
#457 [14:39] <TSquirt> I have not used the free trial for realms but its telling me I have to purchase the realm for 8 dollars. I am on windows 10
#458 [14:39] <TSquirt> is there a way to get the free trial?
#459 [14:41] <mattym> TSquirt, If you don't have access to the trial, then no. You could wait and see if they ever issue more, but there is not guarantee.
#460 [14:47] * tim1703 [webchat@212.41.54.176] has joined #minecrafthelp
#461 [14:47] <tim1703> Hello
#462 [14:47] <tim1703> Hi. I installed a licensed Minecraft launcher. I played on version 1.13.2. After a while I wanted to play version 1.5.2. When you download this version of Minecraft gives an error. I thought I might have corrupted the Minecraft files. I deleted the game folder, again install version 1.5.2 and 1.13.2. I check each of them-works. Then I run version 1
#463 [14:47] <tim1703> .5.2, and again Minecraft gives an error.
#464 [14:48] <tyteen4a03> tim1703: do you have a crash report?
#465 [14:48] <tim1703> Yes
#466 [14:48] <tyteen4a03> ??> tim1703 paste
#467 [14:48] <Absol> tim1703: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#468 [14:49] <tim1703> What I need to do?
#469 [14:50] <tyteen4a03> tim1703: paste your crash report on there, then give us the link
#470 [14:50] <tim1703> Ok
#471 [14:50] <tim1703> One moment
#472 [14:51] * TSquirt [webchat@c-73-140-71-202.hsd1.wa.comcast.net] has joined #minecrafthelp
#473 [14:51] <tim1703> https://paste.ubuntu.com/p/ZG2tgb9YcT/
#474 [14:52] <tyteen4a03> tim1703: Is Modded: Very likely; Jar signature invalidated
#475 [14:52] <tyteen4a03> ??> tim1703 mods
#476 [14:53] <Absol> tim1703: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#477 [14:54] <tim1703> No
#478 [14:54] <tim1703> I havent any mods
#479 [14:55] <Lord_Ralex> And using 1.5.2
#480 [14:55] <Lord_Ralex> We don't support old versions.
#481 [14:56] <tim1703> ok
#482 [14:56] <tim1703> Thanks
#483 [14:56] * tim1703 [webchat@212.41.54.176] has quit. (Quit: webchat.esper.net)
#484 [14:57] * daniel2 [webchat@c-73-139-96-244.hsd1.fl.comcast.net] has joined #minecrafthelp
#485 [14:58] <daniel2> i cant log into my account
#486 [15:00] * tim1703 [webchat@212.41.54.176] has joined #minecrafthelp
#487 [15:00] <tim1703> Hello
#488 [15:00] <daniel2> hey
#489 [15:01] <tim1703> I had some crash
#490 [15:01] <tim1703> On 1.5.2 version
#491 [15:01] <Lord_Ralex> tim1703, our answers haven't changed.
#492 [15:01] <tim1703> Yes
#493 [15:02] <tim1703> Where i can get answers for my questions?
#494 [15:03] <tyteen4a03> tim1703: MInecraft Forums; alternatively clear out mods by doing:
#495 [15:03] <tyteen4a03> ??> tim1703 win/reinst
#496 [15:03] <Absol> tim1703: You may need to reinstall the locally installed files that Minecraft puts into place.
#497 [15:03] <Absol> tim1703: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#498 [15:03] <tyteen4a03> tim1703: alternatively, try:
#499 [15:03] <tyteen4a03> ??> tim1703 options/delete
#500 [15:03] <tim1703> I done it before
#501 [15:03] <tyteen4a03> tim1703: yeah just do the reinstall
#502 [15:04] <tim1703> But it doesnt works
#503 [15:05] <tyteen4a03> tim1703: are you using the official launcher?
#504 [15:05] <tim1703> Yes
#505 [15:06] <tyteen4a03> tim1703: describe the steps you've taken
#506 [15:07] <tim1703> I installed offical minecraft launcher
#507 [15:07] <Lord_Ralex> In short, you mixed the 2 versions. If you are going to run 2 different versions, change the "Game Directory" in the settings for those profiles.
#508 [15:07] <tim1703> I started 1.13.2 version
#509 [15:07] <tim1703> Then i closed minecraft and started 1.5.2 version
#510 [15:08] * UnRealDinnerbone_ [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#511 [15:08] <tim1703> I tried to save 1.5.2 version into other folder
#512 [15:08] <tim1703> But it doesnt helps
#513 [15:08] <Lord_Ralex> It will.
#514 [15:08] <Lord_Ralex> You did it wrong.
#515 [15:09] <tim1703> What i need to do&
#516 [15:09] <tim1703> ?
#517 [15:10] <tim1703> Because i played on 1.4.7 version and 1.12.2 version before and it didnt get crash
#518 [15:10] <tim1703> Sorry for my English)
#519 [15:30] <mattym> tim1703, In the 1.5.2 profile, delete any JVM arguments listed after the -Xmx2G
#520 [15:32] * daniel2 [webchat@c-73-139-96-244.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#521 [15:36] * athena2144 [webchat@tss37-2-82-239-104-50.fbx.proxad.net] has joined #minecrafthelp
#522 [15:36] <athena2144> Hello
#523 [15:36] <athena2144> i need help
#524 [15:37] * athena2144 [webchat@tss37-2-82-239-104-50.fbx.proxad.net] has quit. (Client Quit)
#525 [15:39] * scribbles8 [webchat@cpe-74-134-99-151.kya.res.rr.com] has joined #minecrafthelp
#526 [15:40] <scribbles8> Hey, ive been trying to start my own server but for some reason I just cant have other people join it. Ive port forwarded and everything but it just doesnt seem to work
#527 [15:42] * scribbles8 [webchat@cpe-74-134-99-151.kya.res.rr.com] has quit. (Client Quit)
#528 [15:44] * Julian7 [webchat@188-23-228-142.adsl.highway.telekom.at] has joined #minecrafthelp
#529 [15:45] <Julian7> I dont have acsses to my Email and I hav to verify it pls help me
#530 [15:45] <Julian7> hello?
#531 [15:45] <Julian7> I need help plssss :(
#532 [15:45] <mattym> Julian7, What do you mean verify it?
#533 [15:46] <Julian7> I got a Email from Mojang to verify my email but I dont have acsses to it
#534 [15:46] <Julian7> and I cant change it
#535 [15:47] <mattym> Julian7, You only get the email to verify it, when you are making an account. Why did you try to make an account with an email you dont have access to.
#536 [15:48] <Julian7> noo look I have this acc for 5 years now idk and now I wanted to change my email because I dont have access to it and I dont know why but it says that I have to save or secure my Email
#537 [15:49] <mattym> Julian7, Well, you cannot change an email without access to the old one.
#538 [15:49] <mattym> Julian7, You will need to have Mojang support do it for you.
#539 [15:49] <mattym> ??> Julian7 account/send-email
#540 [15:49] <Absol> Julian7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#541 [15:49] <Absol> Julian7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#542 [15:49] <Julian7> yeaah thats my problem :(
#543 [15:51] <Julian7> whats the email of them ?
#544 [15:52] <mattym> Julian7, Read what Absol wrote.
#545 [15:52] <Julian7> ohh okay
#546 [15:53] <Julian7> I have annother problemn
#547 [15:54] <Julian7> I think I dont have this transaction ID
#548 [15:54] <mattym> ??> Julian7 account/trans-id
#549 [15:54] <Absol> Julian7: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#550 [15:56] <Julian7> oof idk with what I paid Its 5 years past
#551 [15:56] <tim1703> Hi
#552 [15:56] * tim1703 [webchat@212.41.54.176] has quit. (Quit: webchat.esper.net)
#553 [16:00] * Oxwaldo [webchat@ip3e83a04b.speed.planet.nl] has joined #minecrafthelp
#554 [16:01] <Oxwaldo> Hey, I hope you can help me. I bought a copy of minecraft a long time ago. Last year i had to migrate my account to mojang which I did. However when i look at my Mojang account now the copy of the game is not there anymore
#555 [16:01] <Oxwaldo> Do you have any idea how that may have happened and how I can try to solve it
#556 [16:01] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has joined #minecrafthelp
#557 [16:01] <Minati> Hello is anyone alive here?
#558 [16:01] <mattym> Oxwaldo, Are you sure you are checking the correct Mojang account?
#559 [16:02] <Oxwaldo> yes
#560 [16:02] <mattym> Oxwaldo, Do you know the ingame username?
#561 [16:02] <Oxwaldo> If I do the check if I migrated my minecraft account it says i did
#562 [16:02] <Minati> Bro i changed my password twice lastnight and still cant signin after waiting 12 hours
#563 [16:02] <Oxwaldo> It either oxwaldo or kasperblom. I forgot if I changed it when I migrated
#564 [16:03] <Julian7> I still dont know whats the email of mojang is pls help me ?
#565 [16:03] <mattym> Julian7, You dont email them, you will out the form you were linked.
#566 [16:03] <Julian7> yes I realisd it xD
#567 [16:03] <Minati> Am I not going to get help ?
#568 [16:04] * amnot [Mibbit@200.159.161.92] has joined #minecrafthelp
#569 [16:04] * Absol kicked amnot from #minecrafthelp (Reason: mnot :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#570 [16:04] <mattym> Minati, What does it say when you try to sign in?
#571 [16:04] <Minati> Login failed. Invalid username or password.
#572 [16:04] <Minati> I have typed in everything correct though
#573 [16:05] <mattym> Minati, When you try to set a new password, you receive the email to do so?
#574 [16:05] <Julian7> mattym thx for your Help :D
#575 [16:05] <Minati> I just changed it on mojang site
#576 [16:05] <Minati> I can signin fine on the site but cant on the launcher
#577 [16:06] <mattym> Oxwaldo, Most likely someone else gained access to the account. If you have tried other possible Mojang accounts to be sure its not on another.
#578 [16:06] <Oxwaldo> Yes I tried other emails I could have used. Im pretty sure the copy of minecraft was linked to this account.
#579 [16:07] <Oxwaldo> Would someone be able to 'steal' the copy away from the account?
#580 [16:07] <Oxwaldo> I mean i can log in just gine, its just that the copy is not there
#581 [16:07] <mattym> ??> Oxwaldo account/send-email
#582 [16:07] <Absol> Oxwaldo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [16:07] <Absol> Oxwaldo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#584 [16:07] <mattym> Minati, When did it first start to say that?
#585 [16:08] <Oxwaldo> Ehh well. I noticed the copy was gone like half an hour ago. So around then I guess
#586 [16:08] <Oxwaldo> I dont play often anymore
#587 [16:08] <Minati> Last night, I closed my game cause it was lagging and i went to open it again and i was logged out. And it kept saying " Login failed. Invalid username or password. "
#588 [16:09] <Oxwaldo> oh that question was not aimed at me :x
#589 [16:09] <mattym> Minati, If you try to get a password reset from here https://account.mojang.com/password
#590 [16:09] <mattym> Minati, Do you get the email to make the change?
#591 [16:09] <Oxwaldo> I'll try the form. Thanks for the help.
#592 [16:09] * Oxwaldo [webchat@ip3e83a04b.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#593 [16:10] <Minati> I lost the password for email, but i changed the password already 3 times
#594 [16:10] <mattym> Minati, Doing it on the site is not the same.
#595 [16:11] <Minati> So im screw basically is what your saying
#596 [16:11] <mattym> Minati, You will need to contact Mojang support to change the email on the account to one you have access to.
#597 [16:11] <mattym> ??> Minati account/send-email
#598 [16:11] <Absol> Minati: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#599 [16:11] <Absol> Minati: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#600 [16:12] <Minati> Im fucked
#601 [16:12] <Absol> Minati: Please keep it civil
#602 [16:12] <Minati> im not playing for over a month huh
#603 [16:12] <Minati> great
#604 [16:13] <Minati> Bro i bought minecraft like 5 years i dont have the transaction id
#605 [16:13] <Minati> Im never playing again, Great
#606 [16:14] <CapFan67> Minati, If by "5 years ago" you mean 2013, then the transaction ID can be retrieved by a single email to Skrill.
#607 [16:14] <CapFan67> ??> Minati account/trans-id
#608 [16:14] <Absol> Minati: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#609 [16:14] <Minati> The thing is, I dont have my email anymore. Someone hacked it last year and i cant get it back
#610 [16:15] <Minati> So im not getting my account back
#611 [16:15] <Minati> lovely
#612 [16:15] <CapFan67> Minati, As Mojang for an Alternate Verification Method.
#613 [16:15] <Minati> And wait for 3 months for a reply
#614 [16:15] <CapFan67> Minati, Or give up. Up to you.
#615 [16:17] <Minati> I dont understand how me closing the game causes my account to be gone forever
#616 [16:19] * gamermestre436 [webchat@c9343861.virtua.com.br] has joined #minecrafthelp
#617 [16:20] <gamermestre436> Hi i can´t download minecraft java edition
#618 [16:21] <mattym> gamermestre436, What happens when you try?
#619 [16:21] <gamermestre436> error
#620 [16:21] <mattym> ??> gamermestre436 error/download
#621 [16:21] <Absol> gamermestre436: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#622 [16:22] <gamermestre436> thanks
#623 [16:23] * gamermestre436 [webchat@c9343861.virtua.com.br] has quit. (Client Quit)
#624 [16:23] <Minati> I literally cant get my account back
#625 [16:27] * flemdog [webchat@107-215-128-223.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#626 [16:28] <flemdog> hello I was wondering about a free upgrade from xbox one edition Minecraft to a pc version
#627 [16:28] <mattym> flemdog, No such offer exists.
#628 [16:29] <flemdog> yes they do Microsoft told me to contact you for it
#629 [16:29] * gamermestre436 [webchat@c9343861.virtua.com.br] has joined #minecrafthelp
#630 [16:29] <gamermestre436> eu não consigo jogar
#631 [16:29] <flemdog> no hablo espansol
#632 [16:29] <mattym> flemdog, NO SUCH OFFER.
#633 [16:30] <gamermestre436> portuguese
#634 [16:30] <gamermestre436> a cara
#635 [16:30] <flemdog> yes they do buddy Microsoft told me to contact you\
#636 [16:30] <mattym> gamermestre436, Read the info Absol linked you.
#637 [16:30] <gamermestre436> what?
#638 [16:31] <mattym> !ban flemdog There is no such offer.
#639 [16:31] * Absol kicked flemdog from #minecrafthelp (Reason: lemdog :There is no such offer.)
#640 [16:31] * gamermestre436 [webchat@c9343861.virtua.com.br] has quit. (Client Quit)
#641 [16:33] * Cookies [webchat@179-104-109-47.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#642 [16:34] <Cookies> I lost my email I sent a contact to mojang, but I'm afraid of losing everything and my account is reset :(
#643 [16:34] <Minati> Bro your account is gone basically, once you lose the email its over
#644 [16:34] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#645 [16:35] <Cookies> but I have the transaction id saved on my computer
#646 [16:35] <Minati> Then you might have a chance
#647 [16:35] <mattym> Cookies, Did you include the ID in the support contact form?
#648 [16:36] <Cookies> yes
#649 [16:36] <mattym> Cookies, Then you will need to wait on their reply.
#650 [16:36] * Bazsi15 [webchat@pool148-63.cable.tolna.net] has quit. (Quit: webchat.esper.net)
#651 [16:36] <Minati> Just gotta wait fa long time
#652 [16:37] <Cookies> I know I just wanted to know if they give me back my account she'll be with before without anything reset
#653 [16:38] <mattym> Cookies, What would be reset?
#654 [16:39] <Cookies> my cape realms and vip in servers
#655 [16:39] <mattym> Cookies, Not sure how they handle Realms issues, but server stuff is out of their hands.
#656 [16:40] <Cookies> So I'm going to lose everything?
#657 [16:41] <mattym> Cookies, You will need to speak with the specific servers once you get the account back.
#658 [16:50] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#659 [17:03] * john2 [webchat@66-212-206-005.dhcp.mnt.ct.atlanticbb.net] has joined #minecrafthelp
#660 [17:04] <john2> I can't migrate my account because I don't have a transaction number because I bought the game when it was 4.99 in beta
#661 [17:04] * bildramer [~bildramer@p2003004CEA16C2008528E1A8AAEFE15E.dip0.t-ipconnect.de] has joined #minecrafthelp
#662 [17:05] <john2> what can I do
#663 [17:05] <tyteen4a03> john2: when did you buy Minecraft?
#664 [17:05] <john2> probably like 9 or 10 years ago
#665 [17:05] <tyteen4a03> john2: with PayPal or credit card?
#666 [17:06] <john2> tyteen4a03 I would guess paypall
#667 [17:06] <tyteen4a03> ??> john2 account/trans-id/paypal
#668 [17:06] <Absol> john2: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#669 [17:06] <Absol> john2: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#670 [17:06] * tumbleweed [~bildramer@p2003004CEA16C2002D47CC2AD19ED3D2.dip0.t-ipconnect.de] has quit. (Ping timeout: 183 seconds)
#671 [17:07] <john2> I def don't have the same paypal anymore, if I send in a ticket can they just ask me some verification questions or something?
#672 [17:07] <tyteen4a03> john2: sure, tell them what you know
#673 [17:08] <john2> alright ill try a ticket, I didn't know this was going to be a fan run irc, I haven't used irc since 2006
#674 [17:08] <john2> thanks
#675 [17:10] * john2 [webchat@66-212-206-005.dhcp.mnt.ct.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#676 [17:17] * UnRealDinnerbone_ [uid60473@id-60473.tooting.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#677 [17:22] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#678 [17:24] * Javier [webchat@host190.102.243.156.dynamic.pacificonet.cl] has joined #minecrafthelp
#679 [17:25] <Javier> i need help with my account
#680 [17:27] <Javier> I can not log in due to the invalidity of the password and the username
#681 [17:27] <mattym> Javier, Have you tried a password reset?
#682 [17:27] <Javier> The system does not send me any mail with instructions to recover it
#683 [17:28] <mattym> ??> Javier account/send-email
#684 [17:28] <Absol> Javier: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#685 [17:28] <Absol> Javier: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#686 [17:28] <Javier> i send an email
#687 [17:29] <Javier> but i do not get any response
#688 [17:29] <mattym> Javier, See the second link from Absol
#689 [17:30] <Javier> oh :/
#690 [17:30] <Javier> how much should I expect?
#691 [17:31] <mattym> Javier, Keep an eye on the page for updates. We cannot make estimates.
#692 [17:31] <Javier> ok, ty so much
#693 [17:33] * TheUnknownEnder [webchat@216-53-168-063.subnet.mpinet.net] has joined #minecrafthelp
#694 [17:33] <TheUnknownEnder> Ok so when I try to play minecraft, It loads and everything, But then I try to go into a world, it just crashes. Could someone possibly help?
#695 [17:33] * Javier [webchat@host190.102.243.156.dynamic.pacificonet.cl] has quit. (Quit: webchat.esper.net)
#696 [17:34] <mattym> ??> TheUnknownEnder launcher/log
#697 [17:34] <Absol> TheUnknownEnder: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#698 [17:35] * Krullstah [webchat@83-219-197-197.cust.bredband2.com] has joined #minecrafthelp
#699 [17:35] <Krullstah> Hello!
#700 [17:35] <TheUnknownEnder> Nevermind, I was trying to use a 1.13 world on a 1.7.10 modded launcher
#701 [17:35] <TheUnknownEnder> Its working now
#702 [17:36] * TheUnknownEnder [webchat@216-53-168-063.subnet.mpinet.net] has quit. (Client Quit)
#703 [17:36] <Krullstah> My account got hacked and I sent my info etc etc but it was like 9days ago.. how long do i need to wait for an answer :(?
#704 [17:37] <mattym> Krullstah, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#705 [17:45] * Lord_of_Life_ [~Lord@79.125.198.200] has joined #minecrafthelp
#706 [17:47] * Lord_of_Life [~Lord@79.125.199.210] has quit. (Ping timeout: 180 seconds)
#707 [17:48] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#708 [17:49] * Ana [webchat@pool-173-56-48-108.nycmny.fios.verizon.net] has joined #minecrafthelp
#709 [17:50] <Ana> I need to restore my worlds on my iPad because I restored my iPad and the game. Can. Anybody help with this situation thank you
#710 [17:51] * Ana [webchat@pool-173-56-48-108.nycmny.fios.verizon.net] has quit. (Client Quit)
#711 [17:51] <ScottinLA> I get the io.netty.channel.abstractchannel$AnnotatedConnectExpectation: Connection Refused: no further information. error. I use Bitdefender AV (didn't see it on the list), Windows Defender Firewall (java is allowed), both computers are up to date, both have the same Minecraft versions. Any other thoughts?
#712 [17:51] <mattym> Ana, Did you back up the worlds before doing so, or back up the whole iPad via itunes/icloud?
#713 [17:51] <mattym> ScottinLA, Are you talking about in an open to LAN world?
#714 [17:52] <ScottinLA> Yes.
#715 [17:52] <mattym> ??> ScottinLA tools/hjt
#716 [17:52] <Absol> ScottinLA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#717 [17:52] <Absol> ScottinLA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#718 [17:52] <ScottinLA> thanks
#719 [17:53] * bubble [webchat@adsl-76-254-193-36.dsl.mrdnct.sbcglobal.net] has joined #minecrafthelp
#720 [17:54] <ScottinLA> https://paste.ubuntu.com/p/HByVQPhfqk/
#721 [17:54] <bubble> I cant see other players skins or my skins on minecraft realms
#722 [17:55] <mattym> ScottinLA, Not seeing anything that would cause that issue there, can you also get the same report from the other computer?
#723 [17:55] <mattym> ??> bubble tools/hjt
#724 [17:55] <Absol> bubble: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#725 [17:55] <Absol> bubble: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#726 [17:59] <ScottinLA> https://paste.ubuntu.com/p/NhFdxT8zck/
#727 [18:00] <mattym> ScottinLA, It the game/world completely vanilla, not mods, addons, 3rd party stuff?
#728 [18:00] <ScottinLA> Nope nothing
#729 [18:01] * iw1 [webchat@host-154.185.8.68-static.tedata.net] has joined #minecrafthelp
#730 [18:01] <iw1> hi
#731 [18:02] <iw1> +capfan
#732 [18:02] <iw1> +capfan67
#733 [18:02] <iw1> any helper
#734 [18:02] <iw1> please answer me
#735 [18:02] <mattym> ScottinLA, Can you try doing it with a new/different world to see if the same issue occurs.
#736 [18:02] * iw1 [webchat@host-154.185.8.68-static.tedata.net] has quit. (Client Quit)
#737 [18:02] <ScottinLA> sure
#738 [18:04] <ScottinLA> Yes, I still have the same issue with a brand new world
#739 [18:05] <mattym> ScottinLA, Does the LAN world show up in the miltiplayer menu, or do you need to direct connect to it?
#740 [18:05] <ScottinLA> It shows up in the menu.
#741 [18:05] <ScottinLA> I have tried direct connect, but that doesnn't work either
#742 [18:06] <mattym> ScottinLA, Ok try the following instructions from Absol on both computers.
#743 [18:06] <mattym> ??> ScottinLA av/adwcleaner
#744 [18:06] <Absol> ScottinLA: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#745 [18:06] <Absol> ScottinLA: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#746 [18:07] <ScottinLA> ok
#747 [18:08] * BlackJockie [webchat@196.145.7.186.f.dyn.claro.net.do] has joined #minecrafthelp
#748 [18:10] <BlackJockie> How do I change my email account without having acces to my email?
#749 [18:10] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#750 [18:10] <mattym> BlackJockie, You will have to contact Mojang support to do so.
#751 [18:10] <mattym> ??> BlackJockie account/send-email
#752 [18:10] <Absol> BlackJockie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#753 [18:10] <Absol> BlackJockie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#754 [18:11] <BlackJockie> Okey, thank you very much!
#755 [18:11] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has joined #minecrafthelp
#756 [18:11] <Minati> Yo, So i got a friend to give me an alt and it still says invalid password or username
#757 [18:12] <Minati> what is wrong with my stuff man
#758 [18:12] <mattym> Minati, Dont use other peoples accounts.
#759 [18:12] <Minati> Dude, I want to play though
#760 [18:12] <mattym> Minati, Recover your own.
#761 [18:12] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#762 [18:13] <Minati> Bro, I cant
#763 [18:13] <Minati> Its clearly not an account problem
#764 [18:13] <mattym> Minati, Then we cannot assist you any further.
#765 [18:13] <Minati> If even his account wont log in
#766 [18:13] <Minati> bro you dont even want to assist
#767 [18:14] <mattym> Minati, We don't assist with people breaking the terms of service.
#768 [18:15] <Minati> It's against the rules to use someone else account?
#769 [18:15] <mattym> Minati, Yes
#770 [18:15] <Minati> Because they are being a good friend trying to help me out
#771 [18:16] <ScottinLA> Hey, I ran the malware program on both computers
#772 [18:16] <mattym> Minati, As I said, recover your own account via Mojang. We can not offer any other help regarding account issues.
#773 [18:16] <mattym> ScottinLA, Try the LAN world again.
#774 [18:16] <ScottinLA> ok
#775 [18:17] <Minati> Whatever bro, didnt want to help me in the first place. Via mojang but i literally cant
#776 [18:18] <Minati> I have to wait 3 months to change email then wait another 3 months to get the transaction code then another to even get it back
#777 [18:18] * CJ [webchat@75.102.135.75] has joined #minecrafthelp
#778 [18:19] <ScottinLA> Nope. I still get the same error message
#779 [18:19] <CJ> Hello, I no longer have access to the email associated with my account and forgot my pass
#780 [18:19] * ted [webchat@76-243-106-53.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#781 [18:19] <mattym> ??> CJ account/send-email
#782 [18:19] <Absol> CJ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#783 [18:19] <Absol> CJ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#784 [18:20] <mattym> ScottinLA, Ok, lets try a clean install of the game.
#785 [18:20] <CJ> I have sent two emails in the past 2 weeks and gotten nothing back
#786 [18:20] <ted> hello I'm wondering how i can fix a corrupted single player world of mine
#787 [18:20] <mattym> ??> ScottinLA win/reinst
#788 [18:20] <Absol> ScottinLA: You may need to reinstall the locally installed files that Minecraft puts into place.
#789 [18:20] <Absol> ScottinLA: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#790 [18:20] <mattym> CJ, See the second link Absol gave you.
#791 [18:20] <Minati> Exactly bro they dont help
#792 [18:20] <mattym> ted, There are many guides for doing so on the forums.
#793 [18:20] <ScottinLA> ok
#794 [18:21] <ted> even if i don't have a backup world?
#795 [18:21] <mattym> ted, Depends on the level of corruption. There are different methods to try.
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#797 [18:22] * ted [webchat@76-243-106-53.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#798 [18:23] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#799 [18:28] <ScottinLA> No. I still have the same error message.
#800 [18:29] <mattym> ScottinLA, Not sure what else to check.
#801 [18:29] <ScottinLA> That's what I was afraid of.
#802 [18:30] <mattym> ScottinLA, Have you tried connecting with the other computer as the host?
#803 [18:31] <ScottinLA> I"m trying that now.
#804 [18:31] <ScottinLA> If I use the other computer as host, the LAN server doesn't appear on the first computer
#805 [18:32] <ScottinLA> It can't see it
#806 [18:32] <mattym> ScottinLA, The one that cant see it or be connected to is the Dell?
#807 [18:33] <ScottinLA> They are both Dells
#808 [18:33] <ScottinLA> Let me be clearer.sorry
#809 [18:34] <mattym> ScottinLA, OK, only seeing this program in one of them (the one with the username scott), try removing the program called Smart Byte
#810 [18:34] <ScottinLA> ok
#811 [18:35] * dude30204 [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has joined #minecrafthelp
#812 [18:35] <dude30204> hi i just bought a account and i cant log in
#813 [18:35] <mattym> dude30204, We can see you are the same person.
#814 [18:35] <dude30204> HAHA
#815 [18:35] <mattym> !ban dude30204
#816 [18:35] * Absol kicked dude30204 from #minecrafthelp (Reason: ude30204 :You have been removed from this channel)
#817 [18:36] * BuryTV [webchat@99-0-7-3.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#818 [18:36] <BuryTV> help me minecraft is laggy and unplayable and it is making me very un chill REEEEEEEEEEE
#819 [18:37] <mattym> BuryTV, Laggy in what way?
#820 [18:37] <BuryTV> fps is slow blocks replace themselves after I break them and disappear after I place them the crafting is slow food takes a whole minute to eat it's just generally laggy and glitchy
#821 [18:38] <BuryTV> and unplayable
#822 [18:38] <BuryTV> and annoying
#823 [18:38] <mattym> ??> BuryTV win/dxdiag
#824 [18:38] <Absol> BuryTV: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#825 [18:40] <BuryTV> do I just send the info I had to copy
#826 [18:40] <mattym> BuryTV, Give us the link the instructions had you create.
#827 [18:41] <BuryTV> it won't send
#828 [18:41] <BuryTV> oh wait
#829 [18:41] <BuryTV> hold on
#830 [18:42] <BuryTV> https://paste.ubuntu.com/p/jN7yffPCMT/
#831 [18:42] <mattym> BuryTV, That computer does not meet the minimum requirements for the game.
#832 [18:42] <BuryTV> oh
#833 [18:42] <BuryTV> fricking windows 7
#834 [18:42] * ScottinLA [webchat@107-207-28-43.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#835 [18:42] <mattym> BuryTV, Its a hardware issue, not OS.
#836 [18:42] * InsulinPump [webchat@c-73-231-164-110.hsd1.ca.comcast.net] has joined #minecrafthelp
#837 [18:42] <InsulinPump> Hello
#838 [18:42] <BuryTV> oh
#839 [18:42] <BuryTV> ok
#840 [18:43] <BuryTV> anything I can do to fix it?
#841 [18:43] <mattym> BuryTV, New computer.
#842 [18:43] <BuryTV> oh
#843 [18:43] <BuryTV> ok then
#844 [18:43] <BuryTV> uhhh
#845 [18:43] <BuryTV> I can't really afford one yet...
#846 [18:44] <ScottinLA> I removed the Smart Byte program like you asked. So to summarize, When computer #1 is the host, computer #2 gets the io.netty error. When computer #2 is the host, computer #1 cannot see the world at all.
#847 [18:44] <BuryTV> ok
#848 [18:44] <BuryTV> I have a raspberry PI, does that work with minecraft?
#849 [18:44] <mattym> ScottinLA, Still the same after the removal of that software?
#850 [18:44] <BuryTV> ?
#851 [18:44] <mattym> BuryTV, About as well as your current one.
#852 [18:45] <ScottinLA> Yes
#853 [18:45] <BuryTV> oh ok
#854 [18:45] <BuryTV> welp I guess I'm out
#855 [18:45] <mattym> ScottinLA, And that software was on the one you called #1 right?
#856 [18:46] <InsulinPump> Hello
#857 [18:46] <ScottinLA> No. the other way around.
#858 [18:46] <ScottinLA> Computer #2 had the software
#859 [18:47] <mattym> ScottinLA, You may need to try temporarily disabling BitDefender, if it has that option.
#860 [18:47] <InsulinPump> Mattym
#861 [18:47] * thelounge [webchat@bfb78790.virtua.com.br] has joined #minecrafthelp
#862 [18:47] * Espercorn kicked thelounge from #minecrafthelp (Reason: helounge :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#863 [18:48] <ScottinLA> let me see if I can so that.
#864 [18:48] <mattym> InsulinPump, Explain what you need help with.
#865 [18:49] <InsulinPump> So basically my minecraft account was hacked and I just reset everything, but they also changed my name and it won't let me reset it back
#866 [18:49] <mattym> InsulinPump, You will need to wait until you can change it again.
#867 [18:50] <InsulinPump> That's the only way
#868 [18:50] <mattym> InsulinPump, Yes
#869 [18:50] <InsulinPump> Fun
#870 [18:50] <InsulinPump> Alright thanks
#871 [18:50] * InsulinPump [webchat@c-73-231-164-110.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#872 [18:54] <ScottinLA> I temporarily disabled Bitdefender, and the issues were the same
#873 [18:55] <tyteen4a03> mattym: bitdefender needs uninstall
#874 [18:55] <ScottinLA> OK. I'll try it.
#875 [18:56] <mattym> tyteen4a03, Honestly we don't even have entries for that on any of the support resources anymore.
#876 [18:56] <tyteen4a03> mattym: I don't remember removing BitDefender
#877 [18:56] <tyteen4a03> but should be on incompatible list
#878 [19:00] <mattym> tyteen4a03, Maybe it never made it over to the page.
#879 [19:00] * tyteen4a03 shrugs
#879 [19:06] * Dombo [webchat@c-67-160-129-95.hsd1.or.comcast.net] has joined #minecrafthelp
#880 [19:06] <Dombo> hello?
#881 [19:07] * Dombo [webchat@c-67-160-129-95.hsd1.or.comcast.net] has quit. (Client Quit)
#882 [19:09] * Hannah [webchat@cpe-75-83-161-185.socal.res.rr.com] has joined #minecrafthelp
#883 [19:11] <Hannah> Hi, when I try to play the latest version of minecraft, it won't let me. It said it had an error.
#884 [19:11] <mattym> Hannah, What is the exact error it gives you?
#885 [19:12] <Hannah> All it saids it it can't download kab_kab.json
#886 [19:13] <mattym> ??> Hannah error/download
#887 [19:13] <Absol> Hannah: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#888 [19:13] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has joined #minecrafthelp
#889 [19:14] <Hannah> Ok thank you!
#890 [19:14] <Mandrew> Is anyone available at the moment?
#891 [19:14] <tyteen4a03> ??> Mandrew ask
#892 [19:14] <Absol> Mandrew: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#893 [19:14] <Absol> Mandrew: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#894 [19:15] <Mandrew> Alrighty, is there a solution for minecraft crashing everytime you join a server, make a new world, or join a world? More info can be seen here: https://www.minecraftforum.net/forums/support/java-edition-support/2947156-minecraft-crashes-when-starting-or-join-a-world#c3
#895 [19:16] * Hannah [webchat@cpe-75-83-161-185.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#896 [19:17] <mattym> ??> Mandrew launcher/log
#897 [19:17] <Absol> Mandrew: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#898 [19:18] <Mandrew> Alright
#899 [19:19] <Mandrew> Oh wow
#900 [19:20] <Mandrew> I am sorry for the interuption
#901 [19:20] <Mandrew> I think I found it out just now
#902 [19:20] <Mandrew> I am very sorry.
#903 [19:20] * Mati [webchat@stipon0101w-grc-02-70-29-34-22.dsl.bell.ca] has joined #minecrafthelp
#904 [19:20] <Mati> hey
#905 [19:21] * Mati [webchat@stipon0101w-grc-02-70-29-34-22.dsl.bell.ca] has quit. (Client Quit)
#906 [19:26] * jhon [webchat@45-20-236-189.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
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#908 [19:35] * John1 [webchat@107-128-127-63.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#909 [19:36] <John1> why cant i access my account?
#910 [19:42] <John1> hello?
#911 [19:44] <mattym> John1, What happens when you try?
#912 [19:44] <John1> well it tells me that credentials are invalid and i have migrated my account
#913 [19:45] <John1> it tells me to use my account email instead of username which i have done
#914 [19:45] <mattym> John1, Have you tried a password reset?
#915 [19:45] <John1> yes
#916 [19:45] <mattym> John1, Were you able to set a new one?
#917 [19:45] <John1> set a new account?
#918 [19:45] <mattym> John1, A new password.
#919 [19:46] <John1> let check real quick if it went through
#920 [19:47] <John1> yup it successfully did it
#921 [19:48] <mattym> John1, Do you still get the same error when trying to log in with the new password?
#922 [19:48] <John1> well now it allows me to actually log in now
#923 [19:49] <John1> but still cant actually play the game
#924 [19:49] <mattym> John1, What does it say now, exactly?
#925 [19:49] <John1> still the invalid credentials
#926 [19:50] <mattym> ??> John1 login/throttle
#927 [19:50] <Absol> John1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#928 [19:50] <Absol> John1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#929 [19:51] <John1> its not a password issue that i can tell
#930 [19:51] <mattym> John1, If you can reset the password, but still get the invalid credentials message, it means you are locked out.
#931 [19:51] <mattym> John1, Follow the info Absol wrote.
#932 [19:52] * mati [webchat@stipon0101w-grc-02-70-29-34-142.dsl.bell.ca] has joined #minecrafthelp
#933 [19:52] <mati> hi\
#934 [19:52] <John1> hi
#935 [19:52] <mati> my world has dissapered
#936 [19:53] <mati> on Minecraft xbox one
#937 [19:53] <mattym> mati, We do not support the Console Versions here, try the forums or reddit.
#938 [19:53] <mati> oh ok
#939 [19:53] <mati> any area you can specifically direct me? they have not responded
#940 [19:54] <John1> i followed what absol says and now its telling me my account doesn't have minecraft bought in it
#941 [19:54] <mattym> John1, You cant have followed the instructions because they involve waiting an hour.
#942 [19:55] <John1> its just telling me to reset my password
#943 [19:55] <mattym> mati, https://www.minecraftforum.net/forums/support/minecraft-bedrock-support or https://www.reddit.com/r/Minecraft/
#944 [19:56] <tyteen4a03> John1: read the message very carefully
#945 [19:56] <tyteen4a03> John1: **Wait 1 hour**, don't log in at all (to *any* account)
#946 [19:56] <John1> ok so now that i have changed my password i just wait an hour and log back in and it should have the minecraft on my account?
#947 [19:56] <tyteen4a03> John1: no, wait an hour, change your password, then log back in
#948 [19:57] <John1> wait so i wait an hour now, then change my password, then log in after changing?
#949 [19:57] <tyteen4a03> John1: yes
#950 [19:58] <John1> ok
#951 [19:58] <John1> why does waiting an hour now matter?
#952 [19:58] <John1> did something happen while i was in here?
#953 [19:58] <tyteen4a03> ??> John1 login/throttle
#954 [19:58] <Absol> John1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#955 [19:58] <Absol> John1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#956 [19:58] <tyteen4a03> John1: I'm not going to repeat what I said again ^
#957 [19:59] <John1> but i haven't been locked out
#958 [20:01] <mattym> John1, If you can successfully reset the password(which you have), but still get the invalid credentials message(which you are), it means you are locked out.
#959 [20:02] <John1> but its been saying that since the last time i changed my password and i literally waited 3 months before trying to log back in and getting the same message
#960 [20:02] * Mandrew [webchat@ip98-178-141-52.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#961 [20:03] <John1> and the weird thing is that my minecraft account is telling me there is no actual minecraft account connected to it, so i don't know if being locked out takes away my minecraft for that hour and doesn't show it in my list but i don't know
#962 [20:04] <mattym> John1, We have no clue whats happened in the past, all we know is how its acting now. Do as Absol instructed, then work from there. Which means waiting an hour before trying again.
#963 [20:04] <John1> ok then
#964 [20:05] <John1> and if there is still no minecraft connected to my account i just come back for support?
#965 [20:35] * Vyncee [webchat@c-73-254-191-242.hsd1.wa.comcast.net] has joined #minecrafthelp
#966 [20:36] <Vyncee> Hi i;m not able to log into my mojang account
#967 [20:38] <Vyncee> I know my username; Vyncee, but i dont know what email i used for the account
#968 [20:38] <Vyncee> can you help me out?
#969 [20:46] * TSquirt [webchat@c-73-140-71-202.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#970 [20:47] * Sheldenator2001 [webchat@modemcable043.70-162-184.mc.videotron.ca] has joined #minecrafthelp
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#972 [21:00] <John1> im still getting the migration issue
#973 [21:01] <John1> it did not fix itself after an hour
#974 [21:04] <John1> hello?
#975 [21:04] * Alpaca8 [webchat@c-68-42-61-248.hsd1.al.comcast.net] has joined #minecrafthelp
#976 [21:07] <Alpaca8> whenever i try to join my friend's server the game says this https://bugs.mojang.com/secure/attachment/145689/eWMNhnh.png
#977 [21:12] * Kad [webchat@cpe-198-255-155-236.stny.res.rr.com] has joined #minecrafthelp
#978 [21:13] <Kad> hello?
#979 [21:13] <Kad> How does this work?
#980 [21:14] <Kad> Ok well I'm gonna just state my problem and see what happens lol
#981 [21:14] <Andrio> Alpaca8, can you join mctest.ae97.net ?
#982 [21:15] <Kad> whoa
#983 [21:15] <Kad> are you a real person?
#984 [21:15] <Andrio> I think so
#985 [21:15] <Kad> Do you want me to click on one of those links?
#986 [21:16] <Andrio> Kad, which ones?
#987 [21:16] <Alpaca8> is that an ip?
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#989 [21:17] <Andrio> Alpaca8, mctest.ae97.net is the address of a Minecraft server.
#990 [21:17] <Kad> oh ur talking to someone else, ok I see now, my bad. Should I state my problem or wait? I don't wanna interrupt y'all.
#991 [21:18] <Andrio> ??> Kad ask
#992 [21:18] <Absol> Kad: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#993 [21:18] <Absol> Kad: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#994 [21:18] <Kad> ok neat
#995 [21:19] <Alpaca8> so im in the server what now
#996 [21:20] <Andrio> Alpaca8, may I ask for the address to your friend's server?
#997 [21:20] <Andrio> mm
#998 [21:21] <Alpaca8> why
#999 [21:22] <Kad> Just today I had found an unused Minecraft card I had bought from Gamestop a year or two back but I had never used it because I couldn't figure out how to creat a mojang account and where to enter the code and all that so I put it away and forgot about it. However, just today I was bored and remembered I had this card so probably about an hour ago
#1000 [21:22] <Kad> I watched a youtube video and figured it all out and created an account and entered the code but now I'm stuck with a seemingly eternal "Placing order..." notification/box
#1001 [21:22] <Andrio> Alpaca8, it looks like the server may be down. May be worth having others test it.
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#1003 [21:22] <Andrio> Kad, can you show me the YouTube video?
#1004 [21:23] <Kad> yee gimme a sec, ill grab the link
#1005 [21:24] <John1> im getting more migration issues
#1006 [21:24] <Kad> and I'm back
#1007 [21:24] <John1> i waited one hour and it still isnt working
#1008 [21:24] <Kad> https://www.youtube.com/watch?v=sjB3I4VcAmU&t=268s
#1009 [21:25] <Andrio> ok
#1010 [21:25] <Kad> it was the first one that popped up when I search "how to download Minecraft" or something like that
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#1012 [21:25] <Andrio> John1, what was your profile name?
#1013 [21:25] <John1> john6105m
#1014 [21:26] <Alpaca8> my friend has been turning it on and off according to my friends who im talking to on discord the server was up while i was attempting to join
#1015 [21:26] <Alpaca8> but rn its down
#1016 [21:26] <John1> it says i need to purchase minecraft even though i had it a year ago
#1017 [21:26] <Andrio> Kad, can you log in and go to https://account.mojang.com/me ?
#1018 [21:27] <Kad> ok gimme a sec
#1019 [21:28] <Alpaca8> now that i think about it this was probably not the best time to ask
#1020 [21:28] <Andrio> John1, did you change it to ItsKamilsh ?
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#1023 [21:30] <John1> to what?
#1024 [21:30] <John1> idk what that is
#1025 [21:31] <Andrio> John1, it looks like your account was soltne
#1026 [21:31] <Andrio> stolen*
#1027 [21:31] <John1> how?
#1028 [21:31] <Andrio> ??> John1 account/send-email
#1029 [21:31] <Absol> John1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1030 [21:31] <Absol> John1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1031 [21:31] <Andrio> No idea; possibly through phishing
#1032 [21:32] <Kad> Well that's depressing, I guess its already been redeemed
#1033 [21:32] <John1> ive actually tried finding a transaction id and the company never gave me it
#1034 [21:32] <Andrio> John1, it was changed on October 27
#1035 [21:32] <Kad> Well thank you for your help guy, have a good night
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#1037 [21:33] <John1> but then how didnt they just change my account but only steal my game?
#1038 [21:33] <John1> thats so strange
#1039 [21:34] <Andrio> sorry?
#1040 [21:34] <John1> why would they steal my game and not my account?
#1041 [21:35] <Lord_Ralex> You are not logging into the account that owns the game.
#1042 [21:35] <Lord_Ralex> The game is tied to a different account.
#1043 [21:36] <John1> is there a way to log into my mojang account using my username and not my email?
#1044 [21:36] <Lord_Ralex> No.
#1045 [21:37] <Lord_Ralex> Mojang accounts are not the same as Minecraft accounts.
#1046 [21:37] <Lord_Ralex> And the ability to log in with your old Minecraft account has been essentially disabled.
#1047 [21:38] <Lord_Ralex> Any account that still uses the username and password has to migrate to a Mojang account. Whoever took your account did that, and they associated it to their own Mojang account.
#1048 [21:38] <Lord_Ralex> So, you have to contact Mojang.
#1049 [21:39] <John1> but i have
#1050 [21:40] <John1> and they have told me several times that i need a transaction ID, they dont even type anything different its just a copy pasted message i dont even think they read it fully
#1051 [21:40] <Lord_Ralex> They need that ID to prove you own the account.
#1052 [21:40] <John1> and ive contacted their company they said to contact and they didnt give me anything
#1053 [21:40] <John1> but i literally am on the account and am playing on it
#1054 [21:40] <Lord_Ralex> You need to talk to Mojang and that company to work it out. We have no way to help you with that.
#1055 [21:41] <John1> isnt that enough?
#1056 [21:41] <Lord_Ralex> No.
#1057 [21:41] <Lord_Ralex> Because that just means you have access to it. That does not mean you own it.
#1058 [21:41] <John1> but ive tried to contact the company and they dont do anything
#1059 [21:41] <John1> actually the last time i messaged them they never responded to me
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#1063 [22:02] <PugzLover411> hello
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#1068 [22:49] <Kainoa> hello. I want to play minecraft, and I wanna play again, but i forgot my password but im not getting my reset email :(
#1069 [22:50] <Kainoa> hello?
#1070 [22:51] <Andrio> Kainoa, did you check your spam folder?
#1071 [22:51] <Kainoa> yep
#1072 [22:51] <Kainoa> and promotions
#1073 [22:51] <Kainoa> and social
#1074 [22:52] <Kainoa> and "all mail"
#1075 [22:52] <Kainoa> on all 3 possible linked accounts i remember
#1076 [22:53] <Andrio> ??> Kainoa account/email-missing
#1077 [22:53] <Absol> Kainoa: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1078 [22:53] <Absol> Kainoa: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1079 [22:53] <Kainoa> Im using gmail
#1080 [22:53] <Kainoa> and ive read that article
#1081 [22:54] <Andrio> mm
#1082 [22:54] <Andrio> ??> Kainoa account/send-email
#1083 [22:54] <Absol> Kainoa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1084 [22:54] <Absol> Kainoa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [22:55] <Kainoa> bruh. i havent used minecraft in years. i just need an account reset
#1086 [22:56] <Kainoa> If it helps, here's my super old acount
#1087 [22:56] <Kainoa> https://namemc.com/profile/KainoaVeryScary.1
#1088 [22:59] <Kainoa> Hello?
#1089 [22:59] <mattym> Kainoa, You have been told what you need to do.
#1090 [23:02] <Kainoa> well i tried it and it ain't working, so...
#1091 [23:03] <CapFan67> Kainoa, I
#1092 [23:03] <Kainoa> I've tried all those things before i got here
#1093 [23:03] <mattym> Kainoa, If you contacted them already, you need to wait on their reply.
#1094 [23:03] <CapFan67> Kainoa, I'm sure you're frustrated. But we aren't Mojang. We fix technical issues. For account issues that aren't malware related, you need to contact Mojang.
#1095 [23:03] <Kainoa> I contacted them LAST WEEK and no reply >:(
#1096 [23:04] <mattym> Kainoa, See the second link Absol gave you.
#1097 [23:04] <CapFan67> Kainoa, One week isn't long enough: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1098 [23:04] <Kainoa> You mean this:
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#1100 [23:25] <JG> I cannot get past the Demo mode. I followed the suggestions but nothing worked.
#1101 [23:28] * brando [webchat@47.149.52.2] has joined #minecrafthelp
#1102 [23:28] <brando> game crashes at startup, what do I do?
#1103 [23:29] <Andrio> JG, did you choose a profile name
#1104 [23:29] <Andrio> ?
#1105 [23:29] <Andrio> ??> brando launcher/log
#1106 [23:29] <Absol> brando: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1107 [23:31] <brando> I did and it crashed again
#1108 [23:31] <brando> but I have the log
#1109 [23:32] <Andrio> ok
#1110 [23:32] <brando> I did load a resource pack initially and upon startup with that pack the game has been crashing
#1111 [23:33] <brando> I don't know if that is the issue, but without being able to open the game, I can not deactivate the texture pack
#1112 [23:33] <brando> I have deleted the program and redownloaded/reinstalled
#1113 [23:34] <JG> Yes I choose a profile name
#1114 [23:36] <Andrio> brando, you can delete the resource pack or move it out of the game directory
#1115 [23:36] <Andrio> JG, what is it?
#1116 [23:37] <brando> I do not know where the file is located to delete
#1117 [23:38] <brando> on a Mac computer
#1118 [23:39] <JG> faster snowy
#1119 [23:41] <Andrio> ??> brando Mac/.minecraft
#1120 [23:41] <Absol> brando: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1121 [23:41] <Andrio> JG, sorry?
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#1123 [23:45] <brando> the Go menu! of course! It works now, I could kiss you. thank you my friend
#1124 [23:46] <Andrio> :o
#1125 [23:46] <Andrio> no problem
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