#1 [00:05] * Yoshi738 [webchat@cpe-144-132-102-105.lfui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#2 [00:07] <Yoshi738> I've had an old minecraft account for a long time and it recently stopped working and now I can't access it as I made it 7 years ago when I was 11 and don't have access to email anymore. The account is not connected to a mojang account to my knowledge and was working just fine up to about 3 months ago. Is there anything I can do to access my accoun
#3 [00:07] <Yoshi738> t again?
#4 [00:08] <mattym> Yoshi738, You will need to contact Mojang to resolve that.
#5 [00:08] <mattym> ??> Yoshi738 account/send-email
#6 [00:08] <Absol> Yoshi738: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#7 [00:08] <Absol> Yoshi738: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#8 [00:11] <Yoshi738> I've sent them 3 emails over the past 3 months and sent them another one today and I've heard nothing. My first one was far before January 17. Is there any other way to get into contact with them?
#9 [00:12] <mattym> Yoshi738, No, make sure you are including all the info it asks for, and that you have used an email you do still have access to for the "Contact Email" portion.
#10 [00:13] <Yoshi738> Dam, I did all 3 times. Seems like I just sit back and hope they reply this time?
#11 [00:13] * Moss [webchat@S01069050caa014e3.mj.shawcable.net] has joined #minecrafthelp
#12 [00:14] <mattym> Yoshi738, Yeah, and double check that no replies have gone into a junk/spam folder.
#13 [00:16] <Moss> Hello, I'm seeking some help trying to get access to my lost minecraft account but the emails that I get back from mojang ask that I provide a virtual receipt I can no longer get but when I ask for other ways to prove Im the owner of the account Im just redirected back to a receipt I cant provide anymore.
#14 [00:17] <Yoshi738> Just checked, nope, oh well, I'll wait, nothing else I can do except pay another 35 dollars. Thanks for your help, good to actually talk to someone not just FAQ pages over and over again, I appreciate it.
#15 [00:17] <mattym> Moss, If thats what they ask for, thats what they need, no other way around it.
#16 [00:20] <Moss> Under the help section it mentions that if I paid for the account before 2011 I would need a 9 digit number but if I cant access it, it says "If you do not have this, you can contact customer support for alternate account verification methods." That's when I ask for help trying for another way to verify but I get no help from them.
#17 [00:20] <Moss> Im just confused why customer support keeps redirecting me to that when the help clearly says this
#18 [00:20] <mattym> Moss, And if they ask for the Transaction-ID, that means its the only option you have.
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#20 [00:24] * John1 [webchat@107-128-127-63.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#23 [01:29] * powerD [webchat@183.192.34.160] has joined #minecrafthelp
#24 [01:31] <powerD> hey，guys
#25 [01:34] <powerD> My Minecraft have a error when I am starting a Minecraft world
#26 [01:34] <powerD> heres my crash report
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#28 [02:24] * Einhjer [webchat@cpe-181-46-160-55.telecentro-reversos.com.ar] has joined #minecrafthelp
#29 [02:26] <Einhjer> Hello, i have a problem with my own minecraft server, i can't enter because i have this error: io.netty.channel.abstractchannel$annotatedconnectexception please help, i already disabled all the firewalls...
#30 [03:10] * Frosty_lP [webchat@host16.daskonet.cz] has joined #minecrafthelp
#31 [03:11] <Frosty_lP> What i have to do when i forgot email address and password, but i know my nickname and i have transaction id? I know my first email address and first password.
#32 [03:11] * renkha [webchat@cpe-101-179-41-73.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#33 [03:12] * Yoshi738 [webchat@cpe-144-132-102-105.lfui-cr-101.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#34 [03:13] <Frosty_lP> So?
#35 [03:13] <Frosty_lP> #minecrafthelp What i have to do when i forgot email address and password, but i know my nickname and i have transaction id? I know my first email address and first password. :
#36 [03:13] <Andrio> ??> Frosty_lP account/forgot-email
#37 [03:13] <Absol> Frosty_lP: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#38 [03:13] <renkha> i have created a new mojang account and am unable to log into it due to an error saying "Oops,An error prevented your request from being processed. Please try again."
#39 [03:14] <renkha> i cant buy minecraft because it wont let me into my account, ive tried creating a new account and it still comes up with the same error
#40 [03:15] <urielsalis> ??> renkha tools/hjt
#41 [03:15] <Absol> renkha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#42 [03:15] <Absol> renkha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#43 [03:15] <Frosty_lP> Absol But i forget my email address ..
#44 [03:16] <urielsalis> ??> Frosty_lP account/send-email
#45 [03:16] <Absol> Frosty_lP: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#46 [03:16] <Absol> Frosty_lP: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#47 [03:17] <Frosty_lP> Absol Okay. Thanks
#48 [03:17] * Frosty_lP [webchat@host16.daskonet.cz] has quit. (Quit: webchat.esper.net)
#49 [03:20] <renkha> https://paste.ubuntu.com/p/vfqZTqKTdq/ heres the link
#50 [03:24] <renkha> did i do it right?
#51 [03:27] * Bloody [webchat@pD9F1C84F.dip0.t-ipconnect.de] has joined #minecrafthelp
#52 [03:30] <renkha> so what can i do?
#53 [03:30] <urielsalis> renkha: one moment
#54 [03:30] <urielsalis> ??> renkha av/adwcleaner
#55 [03:30] <Absol> renkha: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#56 [03:30] <Absol> renkha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#57 [03:31] <urielsalis> Also
#58 [03:31] <urielsalis> ??> renkha info/mcleaks
#59 [03:31] <Absol> renkha: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#60 [03:31] <Absol> renkha: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#61 [03:31] <urielsalis> ??> renkha win/hosts/edit
#62 [03:31] <Absol> renkha: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#63 [03:31] <Absol> renkha: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#64 [03:31] <Bloody> Hy mein Problem is fogendes ich kann mich nicht mehr einlogen, passwort zurücksetzt nütz mir leider nix weil ich keine E-Mail von Mojang bekomm. das geht jetzt schon seit 4 oder 5 monaten was für möglkeiten hab ich jetzt noch
#65 [03:32] <Bloody> Hy my problem is FOLLOWING I can not log in anymore, password unfortunately does not help me because I can not get an email from Mojang. this is already for 4 or 5 months what opportunities I have now
#66 [03:32] <renkha> ive seen stuff about that online, ive never heard of or downloaded mc leaks before
#67 [03:32] <urielsalis> renkha: its in your PC, so someone did
#68 [03:32] <urielsalis> ??> Bloody account/send-email
#69 [03:32] <Absol> Bloody: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#70 [03:32] <Absol> Bloody: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#71 [03:33] <Bloody> Auserdem bin ich nicht der beste in englisch daher verwede ich googel zum übersetzen vielen dank für jede hilfe schonmal im vorraus.
#72 [03:33] <Bloody> Auserdem I'm not the best in English, therefore, I google google translate thank you for any help schonmal in advance.
#73 [03:36] * renkha [webchat@cpe-101-179-41-73.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#74 [03:37] <renkha> ive done the cleanup and restarted
#75 [03:37] <renkha> should it work now?
#76 [03:47] <renkha> i still cant access my account, is there anything else i can do?
#77 [03:56] * fantaziro [webchat@89-64-11-22.dynamic.chello.pl] has joined #minecrafthelp
#78 [03:56] <fantaziro> hello
#79 [03:57] <fantaziro> i have a problem
#80 [03:58] <fantaziro> i forgot my email adress and my password i buy my account some years ago
#81 [04:06] * renkha [webchat@cpe-101-179-41-73.sb04.sa.asp.telstra.net] has joined #minecrafthelp
#82 [04:07] <renkha> is there anything else i can do, ive tried everything and it still comes up with the error
#83 [04:07] <Andrio> ??> fantaziro account/forgot-email
#84 [04:07] <Absol> fantaziro: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#85 [04:08] <Andrio> ??> renkha win/hosts/edit
#86 [04:08] <Absol> renkha: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#87 [04:08] <Absol> renkha: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#88 [04:08] <Andrio> renkha, remove all lines containing mojang from that file
#89 [04:10] <renkha> then save the file?
#90 [04:12] <Andrio> Yes
#91 [04:13] <renkha> i think its finally worked, thank you so much for the help
#92 [04:15] <Andrio> no problem?
#93 [04:20] <fantaziro> yes but
#94 [04:21] <fantaziro> the email what i use when i register the domain was deleted (sorry for my bad english) idk how to tell you this like .onet / o2 / etc where i have the email it was deleted
#95 [04:23] <fantaziro> you know what I mean ?
#96 [04:25] <fantaziro> english is so hard btw
#97 [04:26] <fantaziro> what can i do ?
#98 [04:26] <Andrio> ??> fantaziro account/send-email
#99 [04:26] <Absol> fantaziro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#100 [04:26] <Absol> fantaziro: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#101 [04:32] <Bloody> is there a way to read the id from the minecraft. With me it is now 9 to 10 years where I got a confirmation E-mail.
#102 [04:32] <Bloody> and I did not have access to the old Paypal.
#103 [05:12] * josh2 [webchat@n42-241-54-188.adl1.sa.optusnet.com.au] has joined #minecrafthelp
#104 [05:12] <josh2> i need to change my security questions but becoming erroe
#105 [05:12] <josh2> error
#106 [05:13] * josh2 [webchat@n42-241-54-188.adl1.sa.optusnet.com.au] has quit. (Client Quit)
#107 [05:14] * sadas [webchat@pa49-199-105-127.pa.vic.optusnet.com.au] has joined #minecrafthelp
#108 [05:15] <sadas> i keep receiving an error where the game crashes whilst initializing (Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL) what can i do?
#109 [05:16] * sadas [webchat@pa49-199-105-127.pa.vic.optusnet.com.au] has quit. (Client Quit)
#110 [05:39] * MrDavidDo_YT [webchat@ip-188-0-201-172.ppp.tvoynet.ru] has joined #minecrafthelp
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#113 [06:07] * WolfSupporter [webchat@139.98.2.55] has joined #minecrafthelp
#114 [06:12] <WolfSupporter> Hey, i have been logged out of my account on Minecraft, and i have tried to log in but it says the password is wrong(or the email but the email is correct), and i have been waiting more than 15 minutes for the password-reset link to be sent, but it never came. Help me please. Thanks in Advance. :)
#115 [06:13] <Greymagic27> ??> WolfSupporter account/send-email
#116 [06:13] <Absol> WolfSupporter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [06:13] <Absol> WolfSupporter: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#118 [06:14] <MrDavidDo_YT> Periodically I'm having a trouble accessing Hypixel server. It gives me a message that server is down for maintenance. Everything is fine on my side. Maybe I don't exit the application correctly (connection handles issue?)
#119 [06:17] <Greymagic27> ??> MrDavidDo_YT launcher/relog
#120 [06:17] <Absol> MrDavidDo_YT: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#121 [06:17] <Greymagic27> See if that works
#122 [06:46] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#123 [06:51] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
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#125 [06:53] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#126 [06:57] <derate> Hello when i try to log in, it says invalid username or password and i must wait for a while. When im on minecraft i cant connect to servers and must wait either.
#127 [06:59] * Zoraork [webchat@lfbn-ami-1-241-191.w86-208.abo.wanadoo.fr] has joined #minecrafthelp
#128 [07:01] <Zoraork> Hello ! I'm played minecraft a long time ago and I want to play again, but it's impossible for me to recover my password, I try to use the "forgot password" button, but I haven't got the mail, the only mail I have is a mail which said that my minecraft account is now a Mojang account
#129 [07:02] <Andrio> Zoraork, did you check your spam folder?
#130 [07:02] <Andrio> derate, can you log in at https://account.mojang.com/ ?
#131 [07:03] <derate> i can
#132 [07:03] <Zoraork> Yes I did
#133 [07:03] <Zoraork> (Sorry for my english, I'm French)
#134 [07:04] <derate> i cant just log in into launchers properly
#135 [07:10] * Spencer1655 [webchat@ip68-98-169-203.dc.dc.cox.net] has joined #minecrafthelp
#136 [07:11] <Spencer1655> hey i cant log in and when i try to sent a password reset it wont show up in my email
#137 [07:14] <Andrio> ??> derate tools/HJT
#138 [07:14] <Absol> derate: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#139 [07:14] <Absol> derate: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#140 [07:14] <Andrio> Spencer1655, did you check your spam folder?
#141 [07:14] <Andrio> ??> Zoraork account/email-missing
#142 [07:14] <Absol> Zoraork: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#143 [07:14] <Absol> Zoraork: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#144 [07:18] <Zoraork> Yes but how can I use another provider if I can't go to my account ?
#145 [07:20] * Quicklord [webchat@adsl-144.37.6.1.tellas.gr] has joined #minecrafthelp
#146 [07:20] <Quicklord> hello
#147 [07:21] <Andrio> Zoraork, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#148 [07:21] <Quicklord> i have a problem
#149 [07:21] <Zoraork> When I try to connect on minecraft, it said that my account hasmigrated
#150 [07:22] <Quicklord> i never use the windows 10 minecraft code and i can use it
#151 [07:23] * Quicklord [webchat@adsl-144.37.6.1.tellas.gr] has quit. (Client Quit)
#152 [07:24] <Zoraork> And the problem is that I don't remember my password and wich mail I choose for my minecraft account, the only mail Ii have from Mojang is that I have migrated my account
#153 [07:25] <Zoraork> So I guess it's that mail I need to use, but impossibleto get the mail for reset my password, nothing in spam
#154 [07:28] * Lunatic [webchat@ffk-226.kmn.trollnet.no] has joined #minecrafthelp
#155 [07:28] * Dragon_Fireman [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#156 [07:29] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Quit: webchat.esper.net)
#157 [07:29] <Dragon_Fireman> I logged in using the accelerator, and then the password was incorrect
#158 [07:30] <Andrio> Zoraork, you will need to contact Mojang then.
#159 [07:30] <Andrio> Dragon_Fireman, can you log in at https://account.mojang.com/ ?
#160 [07:30] <Zoraork> Ok, how can I do that please ?
#161 [07:30] <Dragon_Fireman> No
#162 [07:31] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#163 [07:31] <Andrio> ??> Dragon_Fireman login/throttle
#164 [07:31] <Absol> Dragon_Fireman: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#165 [07:31] <Absol> Dragon_Fireman: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#166 [07:31] <Andrio> ??> Zoraork account/send-email
#167 [07:31] <Absol> Zoraork: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#168 [07:31] <Absol> Zoraork: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#169 [07:31] <Lunatic> I tried to log in to the game but it says error, what do I do?
#170 [07:32] <Zoraork> Thanks you very much
#171 [07:32] * Daniel1 [webchat@95-105-241-137.dynamic.orange.sk] has joined #minecrafthelp
#172 [07:32] <Dragon_Fireman> But my mailbox can't receive mail anyway.
#173 [07:33] <Daniel1> Hey I try to reset password but dont get any email!!
#174 [07:33] <derate> Can you write again what to do with hijack please? i needed to restart my pc
#175 [07:33] * Daniel1 [webchat@95-105-241-137.dynamic.orange.sk] has quit. (Client Quit)
#176 [07:34] <Andrio> ??> derate tools/HJT
#177 [07:34] <Absol> derate: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#178 [07:34] <Absol> derate: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#179 [07:35] <Andrio> Lunatic, is that all it says?
#180 [07:35] <Andrio> Dragon_Fireman, don't use that mailbox then. See https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#181 [07:36] <derate> https://paste.ubuntu.com/p/wks2SsqnJV/
#182 [07:37] <derate> oh my bad
#183 [07:37] <derate> there are more
#184 [07:37] * Zoraork [webchat@lfbn-ami-1-241-191.w86-208.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#185 [07:38] <derate> https://paste.ubuntu.com/p/hC7TGjTM7R/
#186 [07:38] <Dragon_Fireman> Okay, but can I change my mailbox when I can't log in?
#187 [07:41] <Andrio> derate, are you using Kaspersky Secure Connection?
#188 [07:41] <Lunatic> No, it said: Error :( Failed to download file. netty-all-4.1.25.Final.Jar
#189 [07:41] <Andrio> Dragon_Fireman, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#190 [07:41] <derate> yes
#191 [07:41] <Andrio> ??> Lunatic tools/HJT
#192 [07:41] <Absol> Lunatic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [07:41] <Absol> Lunatic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [07:41] <Andrio> derate, you will need to not be using it in order to log in to Minecraft.
#195 [07:41] <Andrio> VPNs are blocked
#196 [07:42] <derate> ty i will try
#197 [07:43] <Dragon_Fireman> Oh,thanks very much.My question has been solved
#198 [07:43] <Andrio> no problem
#199 [07:46] * Dragon_Fireman [webchat@pacfour23.mailingespro.com] has quit. (Quit: webchat.esper.net)
#200 [07:50] <Lunatic> So I need to post everything in that text file or just those that say minecraft?
#201 [07:53] <Andrio> Lunatic, all of it
#202 [07:56] <Lunatic> https://paste.ubuntu.com/p/5B2zd7zWdS/
#203 [08:11] * thelounge [webchat@p57AD1EE6.dip0.t-ipconnect.de] has joined #minecrafthelp
#204 [08:11] * Espercorn kicked thelounge from #minecrafthelp (Reason: helounge :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#205 [08:16] * oqgf [webchat@89-75-157-111.dynamic.chello.pl] has joined #minecrafthelp
#206 [08:16] <oqgf> Hello!
#207 [08:16] <oqgf> I can not log in to my Minecraft account. I did not change my password. The password is "incorrect". But I had such a password! Please help.
#208 [08:23] * fdfdfdffd [webchat@95.82.166.250] has joined #minecrafthelp
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#210 [08:26] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#211 [08:28] * anibreturns [webchat@pcrusham.plus.com] has joined #minecrafthelp
#212 [08:33] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Quit: webchat.esper.net)
#213 [08:43] <anibreturns> Hi, I have had my account stolen and was wondering what the chances of getting my account back. I found out that it had been stolen after trying to log into my account and getting an incorrect password message after trying t send multiple password reset emails I tried to register my email address on mojang it was successful so i realized the accoun
#214 [08:43] <anibreturns> t email had been changed. I looked on namemc and can see that my old username has now been changed to
#215 [08:43] <anibreturns> KropeQ_Q . In my emails I have a mojang account migration email from the same time as the name change. I did not request either of these things.
#216 [08:43] <Greymagic27> ??> anibreturns account/send-email
#217 [08:43] <Absol> anibreturns: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#218 [08:43] <Absol> anibreturns: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#219 [08:44] <anibreturns> because I purchased minecraft in 2009/2010 using my mothers card (i was about 13/14) at the time I do not have the transaction ID or access to the card it was purchased with.
#220 [08:47] <Greymagic27> ??> anibreturns account/trans-id
#221 [08:47] <Absol> anibreturns: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#222 [08:47] <Greymagic27> If that still isn't any help, you can ask them for alternate verfication methods
#223 [08:48] * lolcat [webchat@1.245.149.185] has joined #minecrafthelp
#224 [08:48] <anibreturns> how do irequest alternat verification. because of the length of time there is now way to get a transaction id it was almost 10 years ago
#225 [08:49] <Greymagic27> Put it in the email form
#226 [08:51] <Bloody> I would also be interested in alternative verification methods, where do I find them?
#227 [08:51] <Bloody> Thank you for the help, I have come here wessendlich further.
#228 [08:52] <Greymagic27> Bloody, No one knows the alternate methods
#229 [08:54] <lolcat> I'm sorry about my bad English. How can I solve this "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" problem? I already tried to disable my firewall, change my port to 25565, restart my computer.
#230 [08:54] <Bloody> Okay, I just wrote it. sorry to understand English is not so easy for me
#231 [08:55] <CapFan67> Bloody, Basically, if you don't know or can't find your Transaction ID, let Mojang know. *If* they know more about the original purchase, they'll ask questions only the purchaser will know. Since we don't know what they know about your purchase, we don't know whey they'll ask you in particular.
#232 [08:59] <CapFan67> lolcat, Are you trying to connect to your own server, or someone else's server?
#233 [08:59] <Bloody> der einkauf war zwischen 2009/2011 für 20€ ,ein paar monate früher hätte ich es noch für 15€ kaufen können. dise info kreist den zeitraum gut ein.
#234 [08:59] <Bloody> The purchase was between 2009/2011 for 20 €, a few months earlier, I could still buy it for 15 €. this info circles the time well.+
#235 [09:00] <tyteen4a03> Bloody: did you pay via PayPal?
#236 [09:00] <lolcat> I'm trying to connect other's.
#237 [09:00] <CapFan67> lolcat, what's the address of the server you're trying to connect to?
#238 [09:01] <Bloody> yes PayPal, but an old comparison to which I no longer have access
#239 [09:05] * Slayraw [webchat@aftr-95-222-28-138.unity-media.net] has joined #minecrafthelp
#240 [09:05] <lolcat> well, I cannot say address because of personal reason, but I'm sure that my problem was caused by port.
#241 [09:06] <lolcat> How can I open port 25565 at my computer?
#242 [09:06] <CapFan67> lolcat, Enter the address into this tool. What is the status when you click "Check"? https://dinnerbone.com/minecraft/tools/status/
#243 [09:06] <Slayraw> hello ... My Minecraft account is hacked... I cant log in and the pw resset doesnt work
#244 [09:07] <CapFan67> Slayraw, Did you check your spam/junk folders?
#245 [09:07] <tyteen4a03> Bloody: yeah you'll have to tell Mojang you lost your transaction ID
#246 [09:08] <CapFan67> Slayraw, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#247 [09:08] <CapFan67> ??> Slayraw account/send-email
#248 [09:08] <Absol> Slayraw: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [09:08] <Absol> Slayraw: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#250 [09:09] <lolcat> I can't check my address. It were unable to contact.
#251 [09:10] <CapFan67> lolcat, If Dinnerbone's tool can't connect to the server, then the server is not online. The problem isn't on your end.
#252 [09:10] <CapFan67> lolcat, Or, you may have the wrong address. Ask the server owner to confirm the address and that their server is setup correctly.
#253 [09:11] <lolcat> ok. I'll try it
#254 [09:12] <lolcat> wait.. can owner change server's port?
#255 [09:12] <CapFan67> lolcat, Yes. They enter the port in the server.properties file.
#256 [09:13] <lolcat> If owner change server's port, should I try to open another?
#257 [09:15] <CapFan67> lolcat, Generally speaking, you don't need to open ports for outbound access. If the server is setup correctly and you have the correct address, you should be able to connect. Save the link to the server check tool I gave you. Check your client after the tool can connect.
#258 [09:26] * zDynamiick [webchat@a85-138-86-210.cpe.netcabo.pt] has joined #minecrafthelp
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#260 [09:37] <lolcat> I solved my problem! Thank's for your help!
#261 [09:46] * jesus14 [webchat@95-105-241-137.dynamic.orange.sk] has joined #minecrafthelp
#262 [09:46] <jesus14> Hey, I want to reset my password but I never get email.. It was working just months back
#263 [09:48] <CapFan67> jesus14, Have you checked your spam/junk folders?
#264 [09:48] <jesus14> Yes
#265 [09:48] <CapFan67> jesus14, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#266 [09:48] <CapFan67> ??> jesus14 account/send-email
#267 [09:48] <Absol> jesus14: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#268 [09:48] <Absol> jesus14: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#269 [09:49] <jesus14> WOW but i cant wait like days, or weeks for you to reply to me
#270 [09:50] <CapFan67> jesus14, I feel your pain. I wish they weren't so backlogged as well.
#271 [09:52] <jesus14> Dont you know how long it will take?
#272 [09:52] <jesus14> probably?
#273 [09:52] <CapFan67> jesus14, There's no way to predict that. We only know what day they're on now (see link above). When that reaches the day you submitted your request, you should expect a response.
#274 [09:54] <jesus14> January 18 LOL
#275 [09:55] <CapFan67> jesus14, I know. There seems to be no end to the flood of foolish people who use alt-account services or submit their login info to 3rd party sites (such as optifine) and lose control of their account.
#276 [09:55] <jesus14> I literally just forgot because I didnt play for long XD
#277 [09:56] <CapFan67> jesus14, If you're not getting system emails for password resets, there's more going on than that (even if it's something you don't know about).
#278 [09:57] <jesus14> Well hope it will resolve soon
#279 [09:58] <CapFan67> jesus14, I do hope it works out. Best of luck!
#280 [09:58] <jesus14> Thanks BYE
#281 [10:12] * renajuegajuegos [webchat@pc-18-42-215-201.cm.vtr.net] has joined #minecrafthelp
#282 [10:12] * Atray [webchat@072-238-114-151.res.spectrum.com] has joined #minecrafthelp
#283 [10:13] <Atray> hey i got a visual issue for my client
#284 [10:13] <renajuegajuegos> hello I have a problem when I enter the game I get an error i did not let me in for a long time
#285 [10:13] <Greymagic27> renajuegajuegos, Atray Hi
#286 [10:13] <Atray> hello
#287 [10:13] <Greymagic27> What's the error renajuegajuegos ?
#288 [10:14] <Greymagic27> Atray, What's the visual glitch?
#289 [10:14] <renajuegajuegos> Unable to save download. jump_egg2.ogg
#290 [10:14] <renajuegajuegos> this
#291 [10:14] <Greymagic27> ??> renajuegajuegos tools/hjt
#292 [10:14] <Absol> renajuegajuegos: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#293 [10:14] <Absol> renajuegajuegos: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#294 [10:15] <Atray> its hard to describe its like lines going across my screen it shows up on screenshots too so it think it not just visual
#295 [10:15] <Greymagic27> Atray, Can you send one of those screenshots here, using imgur.com/upload
#296 [10:15] <renajuegajuegos> i don cant enter to minecraft
#297 [10:15] <Atray> https://imgur.com/FY7ZjgW
#298 [10:16] <Atray> never had this happen
#299 [10:16] <Greymagic27> renajuegajuegos, Follow the hijackthis steps I sent above :)
#300 [10:16] <Greymagic27> Atray, Try disabling mipmapping in video settings
#301 [10:17] * renajuegajuegos [webchat@pc-18-42-215-201.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#302 [10:17] <Atray> doing that freezes my game
#303 [10:18] <Greymagic27> Atray, It should freeze for a bit then come back to live, mine did that
#304 [10:18] <Atray> ok ill give it a bit
#305 [10:18] <Atray> nada
#306 [10:18] <Atray> here is me on a server
#307 [10:19] <Atray> https://imgur.com/a/VLVrtln
#308 [10:20] <Greymagic27> Try turning VBOs on and lowering your render distance, see if any of that helps
#309 [10:21] <Atray> vbo?
#310 [10:21] <Greymagic27> Yea
#311 [10:21] <Greymagic27> It should be in video settings
#312 [10:21] <Atray> vbos was on and set render distance to 2
#313 [10:21] <Atray> didnt help
#314 [10:22] <Atray> it doesnt seem it follow the blocks it seems to be like a filter over my screen somehow
#315 [10:22] <Greymagic27> What version are you running?
#316 [10:22] <Atray> 1.8
#317 [10:22] <Greymagic27> Does 1.8 have super secret settings still?
#318 [10:23] <Atray> omfg
#319 [10:23] <Atray> im the dumbest person alive
#320 [10:23] <Greymagic27> Haha, I'm glad we worked it out
#321 [10:23] <Atray> thanks man
#322 [10:23] <Greymagic27> Your welcome :D
#323 [10:23] * Zampone [webchat@host-78-150-214-77.as13285.net] has joined #minecrafthelp
#324 [10:24] <Zampone> My launcher updated, and now all versions crash and say "Error details: HTTP 404: Not Found"
#325 [10:24] * bumblebeekiller [webchat@5e00feb7.bb.sky.com] has joined #minecrafthelp
#326 [10:25] <Greymagic27> ??> Zampone launcher/log-txt
#327 [10:25] <Absol> Zampone: We need to see your full launcher log, which is created in the game directory.
#328 [10:25] <Absol> Zampone: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#329 [10:25] <bumblebeekiller> Hi, ive had my minecraft account for around 10 years now. I have recently started playing on it again- modded awakening. I have just come to log on and for some reason it wont let me?
#330 [10:25] <Greymagic27> bumblebeekiller, What's the message it's giving you?
#331 [10:26] <bumblebeekiller> Login failed. Invalid username or password
#332 [10:26] * Tinchocore [webchat@75.33.220.81] has joined #minecrafthelp
#333 [10:26] <Greymagic27> bumblebeekiller, Have you tried resetting your login details?
#334 [10:26] <bumblebeekiller> How can i do that ?
#335 [10:26] <bumblebeekiller> I should add, i cant remember the email I used as it was so long ago!
#336 [10:27] <Tinchocore> i have an extremely good pc, but i still drop frames on minecraft, it should be running well above 400 fps but its running on 80-120 fps and i get lag spikes
#337 [10:27] <Greymagic27> bumblebeekiller, You can try to attempt a reset with the following steps:
#338 [10:27] <Greymagic27> ??> bumblebeekiller account/reset-email
#339 [10:27] <Absol> bumblebeekiller: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#340 [10:27] <Greymagic27> ??> bumblebeekiller account/reset-password
#341 [10:27] <Absol> bumblebeekiller: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#342 [10:27] <Absol> bumblebeekiller: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#343 [10:28] <bumblebeekiller> The problem is absol, i cant use that as it needs my email- which I dont have access too
#344 [10:28] <Zampone> https://paste.ubuntu.com/p/zj7wrf34gF/
#345 [10:28] <Greymagic27> bumblebeekiller, In that case, you'll need to email mojang and ask them to reset the details
#346 [10:28] <bumblebeekiller> Ah ok, thank you :)
#347 [10:28] <Greymagic27> bumblebeekiller, Do you need the contact information?
#348 [10:29] <bumblebeekiller> Please if you dont mind
#349 [10:29] <Greymagic27> Zampone, I see your using optifine, make sure the version your using is up to date
#350 [10:29] <Greymagic27> ??> bumblebeekiller mojang/email
#351 [10:29] <Absol> bumblebeekiller: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#352 [10:29] <Absol> bumblebeekiller: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#353 [10:29] <Zampone> It happens even when I run vanilla 1.13.2, which waas the last one launched
#354 [10:29] <bumblebeekiller> thanks alot
#355 [10:30] <Greymagic27> Zampone, Alright, Lets do a check to see if anything external could be blocking minecraft and causing the error:
#356 [10:30] <Greymagic27> ??> Zampone tools/hjt
#357 [10:30] * Tinchocore [webchat@75.33.220.81] has quit. (Client Quit)
#358 [10:30] <Absol> Zampone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [10:30] <Absol> Zampone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [10:32] <Zampone> https://paste.ubuntu.com/p/YcjrmQnX5c/
#361 [10:33] <Greymagic27> ??> Zampone av/avira
#362 [10:33] <Absol> Zampone: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#363 [10:33] <Absol> Zampone: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'https://s3.amazonaws.com/*', click Add, then finally click Apply.
#364 [10:33] <Greymagic27> Try doing those steps, it may be what is causing the issue
#365 [10:34] * bumblebeekiller [webchat@5e00feb7.bb.sky.com] has quit. (Quit: webchat.esper.net)
#366 [10:35] <Zampone> I do not have those options
#367 [10:35] <Zampone> I found Internet Protection, but there is none of that below
#368 [10:35] <Greymagic27> Zampone, Alright, try disabling avira all together
#369 [10:36] <Zampone> still doing it
#370 [10:38] <Zampone> Firewall and Real Time protection are off, I still get the same error
#371 [10:39] <CapFan67> Zampone, I'm very curious *which* file is causing the 404 error. Your launcher_log file didn't include the error. Try this: Close the launcher fully. Open the launcher and run 1.13.2 vanilla. Let the client crash. After the crash, post the launcher log again:
#372 [10:39] <CapFan67> ??> Zampone launcher/log-txt
#373 [10:39] <Absol> Zampone: We need to see your full launcher log, which is created in the game directory.
#374 [10:39] <Absol> Zampone: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#375 [10:40] * vTosiek [webchat@host-176-221-123-77.dynamic.mm.pl] has joined #minecrafthelp
#376 [10:41] * tumbleweed [~bildramer@p5B010E46.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#377 [10:41] <Zampone> now it is "Not Responding", how long do I wait?
#378 [10:42] * bildramer [~bildramer@p2003004CEA193E007DD2852BDE194797.dip0.t-ipconnect.de] has joined #minecrafthelp
#379 [10:42] <Zampone> You are not the only curios one, lol
#380 [10:43] * Atray [webchat@072-238-114-151.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#381 [10:43] <CapFan67> Zampone, "not responding" may be the client working, and downloading files. Give it a few minutes.
#382 [10:44] <Zampone> okay well let me know how long to wait. The laucher has closed BTW it is the Mojang screen which is not responding
#383 [10:45] <CapFan67> Zampone, When troubleshooting, I enable the option to keep the launcher open and to view the output. Then I can see if there's "brain activity" in the launcher window.
#384 [10:45] <Zampone> okay I'll try again
#385 [10:45] <CapFan67> Zampone, Those two options are in the launcher on the "settings" tab.
#386 [10:46] <Zampone> here we go
#387 [10:47] <Zampone> it's odd because I was on it last night and the only change is the launcher update
#388 [10:50] <Zampone> 4 errors, 28 warnings, no sign of activity for last 2 mins
#389 [10:50] <Zampone> a lot of those errors seem minor resource pack things
#390 [10:50] * __ZiTo__ [webchat@177.6.73.241] has joined #minecrafthelp
#391 [10:51] <CapFan67> Zampone, Very odd indeed. You don't have any of the usual suspects (software) that would cause startup freezing. Let's rule out settings:
#392 [10:51] * RosePepper [webchat@ip-95-222-237-107.hsi15.unitymediagroup.de] has joined #minecrafthelp
#393 [10:51] * Alex8 [webchat@184-97-58-140.lcrs.centurylink.net] has joined #minecrafthelp
#394 [10:51] <RosePepper> hi guys
#395 [10:51] <__ZiTo__> I can not reset my password, do not send it to my email
#396 [10:52] <Alex8> Hey guys so i cant seem to connect to my realm
#397 [10:52] <Alex8> keeps saying disconnected
#398 [10:52] * tasha [webchat@sdbron9871w-grc-01-50-101-125-69.dsl.bell.ca] has joined #minecrafthelp
#399 [10:52] <Greymagic27> __ZiTo__, Have you checked your spam folder?
#400 [10:52] <CapFan67> Zampone, close the client and lancher completely. Navigate to your minecraft folder. Rename .minecraft to .minecraft.old. Run the launcher, log in, and try 1.13.2 again. Make sure to enable the output in the settings.
#401 [10:53] <__ZiTo__> yes
#402 [10:53] <Greymagic27> __ZiTo__, In that case, you'll need to contact mojang:
#403 [10:53] <CapFan67> Zampone, (the purpose of renaming .minecraft is so that we can put it back or retrieve your saves if necessary.
#404 [10:53] <Greymagic27> ??> __ZiTo__ mojang/email
#405 [10:53] <Absol> __ZiTo__: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#406 [10:53] <Absol> __ZiTo__: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#407 [10:53] <Greymagic27> RosePepper, Alex8 Howdy
#408 [10:53] <Alex8> hey
#409 [10:53] <Alex8> i broke my realm with my flying machine i think
#410 [10:53] <tasha> Hi, I have been trying to launch my minecraft game (purchased dec 2017) and teh game doesnt even load, i finally get a error message stating that teh game crashed, sorry, what can i do to fix this?
#411 [10:53] <Greymagic27> Alex8, Check this and see if it's of any help: https://help.mojang.com/customer/en/portal/articles/1698597-realms-connection-issues---java-edition
#412 [10:54] <Alex8> ok
#413 [10:54] <Greymagic27> ??> tasha launcher/log
#414 [10:54] <Absol> tasha: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#415 [10:54] <__ZiTo__> I already got in touch 2 days ago they do not answer me
#416 [10:55] <Alex8> Thank you closing it and reopening the realm worked
#417 [10:55] <Greymagic27> __ZiTo__, Check this for reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#418 [10:55] <Alex8> FYI dont make a flying machine in a realm it breaks it
#419 [10:55] <Alex8> XD
#420 [10:55] <Greymagic27> Alex8, Haha, i'll remember that
#421 [10:55] * Alex8 [webchat@184-97-58-140.lcrs.centurylink.net] has quit. (Client Quit)
#422 [10:55] <__ZiTo__> ok
#423 [10:55] * __ZiTo__ [webchat@177.6.73.241] has quit. (Quit: webchat.esper.net)
#424 [10:59] <Zampone> hmm, now the launcher is just a white screen saying "Loading..."
#425 [10:59] <tasha> https://paste.ubuntu.com/p/F37Nxvnt3h/
#426 [11:00] <Zampone> If it helps I had the MCL-10418 bug before when I tried to make other profile, no idea if it is related
#427 [11:00] <CapFan67> Zampone, ...and the launcher output windows has no activity?
#428 [11:00] <Greymagic27> tasha, I can't see any errors there, did you wait for it to crash before sending the log?
#429 [11:00] <RosePepper> Hi guys, I am trying to migrate my account to mojang, but I forgot my username. I contacted support 6 days ago, but they are not responding. Can anyone help me here?
#430 [11:00] <Greymagic27> RosePepper, Hi, Check this for mojang reply dates: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#431 [11:00] <tasha> thats as far as the game gets...
#432 [11:01] <Zampone> I cant even get to the options. it is like that as soon as I run it, not even tying to launch ANY version
#433 [11:01] <CapFan67> Zampone, Well, in this case you're not specifying a unique folder. MCL-10418 shouldn't apply.
#434 [11:01] <CapFan67> Zampone, The launcher output settings are in the launcher, not the client.
#435 [11:01] <Greymagic27> ??> tasha launcher/log-txt
#436 [11:01] <Absol> tasha: We need to see your full launcher log, which is created in the game directory.
#437 [11:01] <Absol> tasha: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#438 [11:02] <Zampone> I know, but the launcher is what is a white screen now
#439 [11:03] * Bloody [webchat@pD9F1C84F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#440 [11:03] <Zampone> https://imgur.com/cDVEGsy
#441 [11:05] <CapFan67> Zampone, White/Black launcher screen is *usually* incompatible software. Very strange that your system came up clean.
#442 [11:06] * vTosiek [webchat@host-176-221-123-77.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#443 [11:06] <Zampone> bug when it updated possibly?
#444 [11:08] <CapFan67> Zampone, If you kill the process (white screen), then look at the launcher log, does it abruptly end or does it show an error. If it has an error or non-zero exit code, I'd like to see it.
#445 [11:09] <Zampone> [0206/165838:INFO:ClientHandler.cpp(1025)] TypeError: Cannot read property 'channel' of undefined
#446 [11:10] <CapFan67> Zampone, Can you post the launcher_log to http://paste.ubuntu.com/ please?
#447 [11:10] <Zampone> https://paste.ubuntu.com/p/xF4nmhGBzP/
#448 [11:13] <CapFan67> Zampone, that error is not reading the Preferences. Normal as they don't yet exist. The next task would be writing the preferences. This seems to be failing. Are you *sure* you disabled your AV/Secuity software?
#449 [11:14] * RosePepper [webchat@ip-95-222-237-107.hsi15.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#450 [11:14] <CapFan67> Zampone, One of the know issues with avira is false positives and blocking the launcher/java from it's file tasks.
#451 [11:16] <Zampone> yep, I added a screenshot of it just now to the album I sent you
#452 [11:17] <Zampone> this is my first issue with it
#453 [11:17] <CapFan67> Zampone, The link you sent is for a single graphic, but I'll trust that you've effectively disabled/uninstalled to be sure.
#454 [11:18] <Zampone> In case I add more :- https://imgur.com/a/BZMVcJe
#455 [11:18] * Lena [webchat@cpe-108-183-152-35.maine.res.rr.com] has joined #minecrafthelp
#456 [11:18] <Lena> Minecraft wont download on my computer without saying error
#457 [11:18] <CapFan67> Zampone, Ok. let's close all that out and return to your normal setup and get back to the original 404 error. Rename or delete the new temporary .minecraft folder, and rename your .minecraft.old back to .minecraft. (include the trailing period)
#458 [11:18] <Greymagic27> ??> Lena tools/hjt
#459 [11:18] <Absol> Lena: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#460 [11:18] <Absol> Lena: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#461 [11:19] <CapFan67> Zampone, Once that's done, close and re-open your browser and do whatever you did originally that results in the 404 error. AFter the error, let's look at the launcher_log file.
#462 [11:20] * Lena [webchat@cpe-108-183-152-35.maine.res.rr.com] has quit. (Client Quit)
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#464 [11:22] * ShinyKitty [webchat@157.242.196.152] has quit. (Client Quit)
#465 [11:23] <Zampone> While I wait for it to crash I uploaded another picture
#466 [11:23] <CapFan67> Zampone, Again, the link you provided earlier was for a single image. I don't have a link to the album you're feeding.
#467 [11:24] <Zampone> https://imgur.com/a/BZMVcJe
#468 [11:26] <CapFan67> Zampone, Ah yes, today's snapshot graphics. That loading screen fooled me when I first saw it.
#469 [11:26] <Zampone> lol, okay, just bad timing then. good
#470 [11:27] <Zampone> client has been frozen without output for 6 mins now
#471 [11:28] <CapFan67> Zampone, ..and you're running the same profile that produced your 404 earlier, and haven't made any changes?
#472 [11:29] <Zampone> 404 error was optifine I think (I cant recall now), but no profiles work
#473 [11:29] <Zampone> optifine is a must for me to run the game, so i dont think of it
#474 [11:30] <CapFan67> Zampone, Quick question: If you check your Discord settings, is the Discord Overlay disabled?
#475 [11:31] <Zampone> it is now
#476 [11:31] <Zampone> I like the way you assume I had discord :)
#477 [11:31] <CapFan67> Zampone, Discord overlay can cause startup freezing. Close out whatever is failing and try again.
#478 [11:31] <Zampone> shall I try and launch again
#479 [11:31] <Zampone> okay
#480 [11:31] <CapFan67> Zampone, Your hjt report showed two issues: avia and discord.
#481 [11:31] <CapFan67> *avira
#482 [11:32] * Wing [webchat@CPEf81d0f89d1f3-CMf81d0f89d1f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#483 [11:32] <Wing> so i forgot my email for my minecraft account and now i am unable to log in?
#484 [11:33] <Greymagic27> Wing, Hi
#485 [11:33] <Greymagic27> have you tried resetting your email?
#486 [11:33] <Wing> how do i do that?
#487 [11:33] <Greymagic27> ??> Wing account/reset-email
#488 [11:33] <Absol> Wing: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#489 [11:34] <Wing> thats no help because i dont know what my original email was to begin with
#490 [11:34] <Greymagic27> Wing, In that case, you'll need to email mojang and ask them to reset it
#491 [11:34] <Greymagic27> ??> Wing mojang/email
#492 [11:34] <Absol> Wing: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#493 [11:34] <Absol> Wing: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#494 [11:35] <Zampone> some , good news
#495 [11:35] <Wing> ok thanks
#496 [11:35] <Zampone> it launches now, but other profiles fail
#497 [11:35] <CapFan67> Zampone, Does the vanilla profile fail? If so, does it fail with an error code or description?
#498 [11:35] <Zampone> and It's unplayable without optifine/rift
#499 [11:36] <Zampone> vanilla works, but I cant play it because of performance
#500 [11:37] <CapFan67> Zampone, Understood. baby steps. Glad it's working. We don't support mods, but I'll tread lightly down that path. When the Optifine (no rift) profile fails, do you get an error code or description?
#501 [11:37] <Zampone> 404
#502 [11:38] <CapFan67> Zampone, Ok. Close everything including the launcher (to reset the logs). Run launcher and launch Optifine profile. Let it fail. Then, give me your launcher_log on http://paste.ubuntu.com/
#503 [11:38] <Zampone> pictures added
#504 [11:38] <CapFan67> Zampone, *finally* we'll see which file is failing. =)
#505 [11:38] <Zampone> one min
#506 [11:41] <tasha> Absol - I will do what you suggested witht eh Launcher but a note before I do the Launcher gives me this message when teh game does not open "An unexpected issue occured and the game has crashed. we're sorry for the inconvenieince
#507 [11:42] <Zampone> new pic and log https://paste.ubuntu.com/p/f8pqhwtzkv/
#508 [11:42] <CapFan67> tasha, That's a general failure notification. Greymagic27 needs to see the specific error to provide help. Thus, needing the log.
#509 [11:44] <CapFan67> Zampone, 100% of these errors are failures to download Rift. Can you start over, and test with just Optifine?
#510 [11:46] <tasha> https://paste.ubuntu.com/p/wdT2br6XCk/
#511 [11:46] <tasha> i hope thats it... im sorry im not very pc literate lol
#512 [11:46] <CapFan67> Zampone, If the only error you're having is with Rift downloads, I'll be directing you back to Rift support to work it out. But, at least we'll have isoalted your issue.
#513 [11:46] <Zampone> https://paste.ubuntu.com/p/V4S6b88ZkQ/
#514 [11:47] <Greymagic27> ??> tasha tools/hjt
#515 [11:47] <Absol> tasha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#516 [11:47] <Absol> tasha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#517 [11:47] <Zampone> all these download errors happened when the launcher updated. I dont understand what they could need to download anyway, if it is all installed
#518 [11:48] <CapFan67> Zampone, "debug Don't have expected size for OptiFine-1.13.2_HD_U_E5.jar" Optifine isn't happy with Optifine and is trying to re-download. Can you try re-installing Optifine 1.13.2 E5 again to be sure you have the correct files installed?
#519 [11:50] <Zampone> lol, I can. the only update was your launcher, tho. there have been no optifine updates for a while now. brb
#520 [11:51] <tasha> https://paste.ubuntu.com/p/sFJ66bM8d6/
#521 [11:51] <Greymagic27> ??> tasha av/adwcleaner
#522 [11:51] <Absol> tasha: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#523 [11:51] <Absol> tasha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#524 [11:52] <tasha> ok thanks!
#525 [11:54] * Spencer1655 [webchat@ip68-98-169-203.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#526 [11:57] <CapFan67> Zampone, I show launcher version 2.1.1462 on my test machine. I installed Optifine and the profile seems to launch fine. At the very least, it doesn't appear to be a systemic issue with the current Mojang launcher version.
#527 [11:57] <Zampone> I have 2.1.2337
#528 [11:58] * gg6 [webchat@176.221.208.167] has joined #minecrafthelp
#529 [11:58] <Zampone> where can I get a rollback version as downloading and installing those mods does not fix it
#530 [11:59] <Zampone> I suspect there is a minor incompatibility
#531 [11:59] * tasha [webchat@sdbron9871w-grc-01-50-101-125-69.dsl.bell.ca] has joined #minecrafthelp
#532 [11:59] <Greymagic27> tasha, Welcome back
#533 [11:59] <CapFan67> Zampone, I've now fired up the launcher on 3 machines. All have the same version. Let me see if I can find a listing of the current version on Mojang's site...
#534 [11:59] <tasha> hi!
#535 [11:59] <gg6> pls help cant download minecraft after i logged in it says that it cant install en_jeun.enso file
#536 [12:00] <tasha> so i did the cleanup and restart
#537 [12:00] <gg6> it wont instal files
#538 [12:00] <gg6> hi
#539 [12:00] <gg6> heeeeeeeeelp
#540 [12:00] <gg6> meeee
#541 [12:00] <Greymagic27> gg6, Please don't spam the channel
#542 [12:01] <Greymagic27> ??> gg6 tools/hjt
#543 [12:01] <Absol> gg6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#544 [12:01] <Absol> gg6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#545 [12:01] <Greymagic27> tasha, Alright cool, give minecraft a whirl and see if it works
#546 [12:01] <CapFan67> Zampone, I don't find any reference to that launcher version. hmmm...
#547 [12:02] <Zampone> like I said it just updated to day
#548 [12:02] <Zampone> I can close and try a reinstall?
#549 [12:03] <mattym> Zampone, Are you now, or were you using the new Beta launcher?
#550 [12:03] * gg6 [webchat@176.221.208.167] has quit. (Quit: webchat.esper.net)
#551 [12:04] <Zampone> oooooh, maybe, I like to help out. let me check
#552 [12:04] <Zampone> yes and I found a new error
#553 [12:05] <tasha> THANK YOU! I appreciate all of your help, the game is back in action! I really appreciate all of your help, you are great people!
#554 [12:05] <Greymagic27> tasha, Your welcome :)
#555 [12:05] * tasha [webchat@sdbron9871w-grc-01-50-101-125-69.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#556 [12:06] <Zampone> it cannot connect to the skin server (2 new pix) they all show launcher version
#557 [12:07] * Keek456 [webchat@ip-188-127-25-161.ennet.pl] has joined #minecrafthelp
#558 [12:07] <CapFan67> Zampone, As with mods, we don't support beta versions here either. If you think you've found a bug, you can report it on JIRA. Otherwise, try installing the non-beta launcher to fix your issues.
#559 [12:07] <Keek456> hello
#560 [12:07] <Greymagic27> Keek456, Howdy
#561 [12:08] <mattym> Zampone, I can confirm that 2.1.2337 is on the beta launcher chain.
#562 [12:08] <Zampone> how would I do that?
#563 [12:08] <Zampone> reinstall?
#564 [12:08] <CapFan67> Zampone, Unisntall Minecraft through add/remove programs. It won't disturb your .minecraft folder. Then, install the current version.
#565 [12:08] <Zampone> brb
#566 [12:09] <Keek456> I have a problem I can not log into the minecraft and they do not send me an email
#567 [12:09] <Greymagic27> Keek456, What's the message it's giving you when you try to login?
#568 [12:09] <mattym> Zampone, In this case, you will need to uninstall from add/remove programs, as well as deleting the C:\Program Files (x86)\Minecraft folder to make sure it grabs the correct runtime and other files at reinstall
#569 [12:10] * mr_man [webchat@97e3a895.skybroadband.com] has joined #minecrafthelp
#570 [12:10] <Keek456> Bad password
#571 [12:10] <Zampone> okay
#572 [12:10] <Greymagic27> Keek456, Have you tried checking your spam folder for the email and resetting your password?
#573 [12:11] <Keek456> I forgot my password and tried to change it but they do not send me an email
#574 [12:11] * mr_man [webchat@97e3a895.skybroadband.com] has quit. (Client Quit)
#575 [12:11] <Greymagic27> Have you tried checking your spam folder for the email and resetting your password?
#576 [12:11] <Keek456> I watched and tried everywhere several times
#577 [12:11] <Greymagic27> ??> Keek456 account/send-email
#578 [12:11] <Absol> Keek456: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [12:11] <Absol> Keek456: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#580 [12:12] <Keek456> I've already done that
#581 [12:13] <Keek456> I thought maybe someone would help me
#582 [12:14] <Keek456> when I can expect a response?
#583 [12:14] <Greymagic27> We can't help with account issues, only point you to mojang and suggest things, check here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#584 [12:16] <Keek456> thanls
#585 [12:16] <Keek456> thanks
#586 [12:22] <Zampone> You will be glad to know that you fixed it. Thank you for putting up with me
#587 [12:22] <Zampone> I forgot that beta was even a thing
#588 [12:23] <Greymagic27> We finally got there :P
#589 [12:24] * Nyifnyaf [webchat@fibhost-66-128-164.fibernet.hu] has joined #minecrafthelp
#590 [12:24] <Nyifnyaf> Hi
#591 [12:24] <Greymagic27> Nyifnyaf, Howdy
#592 [12:24] <Nyifnyaf> We wanted to play with minecraft, but the game chrashes after the update
#593 [12:25] <Greymagic27> ??> Nyifnyaf launcher/log
#594 [12:25] <Absol> Nyifnyaf: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#595 [12:25] <CapFan67> Zampone, Very glad to hear it's working. Enjoy!
#596 [12:26] <Zampone> feel free to keep that picture link if it helps anyone
#597 [12:26] <Nyifnyaf> Can someone help me?
#598 [12:26] <Greymagic27> Nyifnyaf, Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#599 [12:26] <Nyifnyaf> okey, thanks
#600 [12:28] <Nyifnyaf> First of all
#601 [12:28] <Nyifnyaf> How can I start the launcher? I have PC win 10
#602 [12:28] <Nyifnyaf> I start the game from the xbox app
#603 [12:29] <Greymagic27> Nyifnyaf, Ah, that would be the windows 10 edition then
#604 [12:29] <Greymagic27> I'm afraid I know little about that version to be of any help to you :/
#605 [12:29] <Nyifnyaf> :(
#606 [12:31] <Nyifnyaf> Can someone help me with win 10 minecraft chrash?
#607 [12:31] <mattym> Nyifnyaf, Its not a version we support here. You will need to check the forums.
#608 [12:31] <Nyifnyaf> Ohh, i'm sorry
#609 [12:32] <Nyifnyaf> They routed my here
#610 [12:32] <Nyifnyaf> me*
#611 [12:32] <Nyifnyaf> Then thanks and have a good day
#612 [12:37] * sQubany634 [webchat@admf44.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
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#614 [12:50] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
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#617 [12:51] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#618 [12:51] <Kitty4> So im using the technic modpack launcher
#619 [12:51] <Kitty4> and when i try to join a server
#620 [12:51] <Kitty4> is says this
#621 [12:51] <Kitty4> io.netty.channel.AbstractChannel$AnnotatedConnectExeption: Connection timed out: no further infomation
#622 [12:52] * Will7 [webchat@107-146-178-214.res.bhn.net] has joined #minecrafthelp
#623 [12:52] <Will7> hello
#624 [12:53] <derate> it just wont workk, having log in issues https://paste.ubuntu.com/p/hsxmgG4QtM/
#625 [12:53] <Will7> so I have recently changed my email and deactivated the one connected to my account, I forgot the answers to my security questions and cannot reset them. HELP!
#626 [12:54] <tyteen4a03> ??> Kitty4 mods
#627 [12:54] <Absol> Kitty4: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#628 [12:54] <tyteen4a03> Kitty4: can you recreate this error on vanilla?
#629 [12:55] <tyteen4a03> ??> derate av/Kaspersky
#630 [12:55] <Absol> derate: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#631 [12:56] * WellBlaze [webchat@80.70.111.178] has joined #minecrafthelp
#632 [12:58] <WellBlaze> Hi, I can not log into my minecraft account. I tried to recover the password, but the message about its recovery does not come.
#633 [12:59] <tyteen4a03> WellBlaze: what email provider do you use?
#634 [13:00] <WellBlaze> Gmail
#635 [13:01] * Spencer1655 [webchat@ip68-98-169-203.dc.dc.cox.net] has joined #minecrafthelp
#636 [13:02] <tyteen4a03> WellBlaze: checked your spam folder?
#637 [13:02] <Spencer1655> hey after 15 min i did not receve an email not even in my spam folder or anywhere. ive spelled it right and everything
#638 [13:02] <tyteen4a03> Spencer1655: what email provider are you using?
#639 [13:02] <Spencer1655> gmail
#640 [13:02] <WellBlaze> tyteen4a03 Yes, it is empty.
#641 [13:03] <tyteen4a03> ??> WellBlaze account/send-email
#642 [13:03] <Absol> WellBlaze: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#643 [13:03] <Absol> WellBlaze: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#644 [13:03] <tyteen4a03> Spencer1655: ^
#645 [13:03] * snaric [webchat@546BB521.cm-12-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#646 [13:03] <snaric> hello
#647 [13:03] <Spencer1655> do i use my game name or my real name?
#648 [13:04] * snaric [webchat@546BB521.cm-12-4c.dynamic.ziggo.nl] has quit. (Client Quit)
#649 [13:04] <tyteen4a03> Spencer1655: in-game name is fine
#650 [13:04] <Spencer1655> kool
#651 [13:07] * Kitty4 [webchat@pool-98-110-169-176.bstnma.ftas.verizon.net] has quit. (Quit: webchat.esper.net)
#652 [13:09] <WellBlaze> tyteen4a03 I just do not receive a message in my Gmail.
#653 [13:10] <tyteen4a03> WellBlaze: yeah you'll need to email Mojang to see what's going on
#654 [13:12] <WellBlaze> tyteen4a03 Ok, thanks! Good luck.
#655 [13:13] <Spencer1655> has this been happaning a lot?
#656 [13:13] <tyteen4a03> Spencer1655: not above average
#657 [13:16] * MrDavidDo_YT [webchat@ip-188-0-201-172.ppp.tvoynet.ru] has quit. (Quit: webchat.esper.net)
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#660 [13:21] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#661 [13:31] <derate> @Absol i have turned off scan encrypted connections and it still does not work 😞 picture here if you dont trust me :p https://ctrlv.cz/OcCa
#662 [13:31] <tyteen4a03> derate: you'll have to uninstall it then
#663 [13:31] <derate> i tried to turned off antivirus too
#664 [13:33] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#665 [13:36] * Fettso [webchat@ip-88-153-125-132.hsi04.unitymediagroup.de] has joined #minecrafthelp
#666 [13:37] <Fettso> hi. When i want to join a server i get an io.netty error
#667 [13:41] * Abbey [webchat@c-24-11-104-115.hsd1.ut.comcast.net] has joined #minecrafthelp
#668 [13:41] <Abbey> hello
#669 [13:43] * gabe [webchat@047-007-137-018.res.spectrum.com] has joined #minecrafthelp
#670 [13:44] <Fettso> Hello
#671 [13:44] <Abbey> i bought minecraft on the computer a few years ago and it never really worked very well, and now it says I never even bought it
#672 [13:44] <gabe> i want a refund
#673 [13:44] <Abbey> and I dont want to have to buy it again so idk what to do
#674 [13:45] * Dopplerek [webchat@cmn36.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#675 [13:46] <Dopplerek> my game crash there's my DxDiag.txt = https://paste.ubuntu.com/p/8P74gtKYkt/
#676 [13:47] * Abbey [webchat@c-24-11-104-115.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#677 [13:50] * gabe [webchat@047-007-137-018.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#678 [13:57] * Bio [webchat@45-25-148-48.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#679 [13:57] <Bio> I am getting: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#680 [13:57] <Bio> version is 1.12.2
#681 [13:59] <Bio> What can I do this time to fix it?
#682 [13:59] <Bio> last time I had that error, I restarted computer and it fixed it. This time that did not help
#683 [14:00] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Quit: webchat.esper.net)
#684 [14:04] * blah [webchat@172.78.103.198] has joined #minecrafthelp
#685 [14:05] <blah> Im having problems trying to play minecraft 1.13.2 it keeps crashing saying that it cant support GL
#686 [14:05] * blah [webchat@172.78.103.198] has quit. (Client Quit)
#687 [14:09] * IHazAppeared [webchat@a95-94-52-70.cpe.netcabo.pt] has joined #minecrafthelp
#688 [14:10] * Adrysp [webchat@29.pool85-50-122.dynamic.orange.es] has joined #minecrafthelp
#689 [14:10] <Adrysp> Hola, error al descargar un archivo. ast_es.json. Alguna solución? Gracias (Hello, error when downloading a file. ast_es.json. Any solution? Thank you)
#690 [14:12] <IHazAppeared> hello i'm having a problem installing minecraft. Whenever i install 1.7.10 version it says that there was a problem downloading ar_SA.Lang. Also in the Error details it says HTTP 502: Bad Gateway
#691 [14:15] * KaiD3r [webchat@97.3.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#692 [14:15] <KaiD3r> Hi
#693 [14:17] * YAMO03 [webchat@host194-101-dynamic.35-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#694 [14:18] * YAMO03 [webchat@host194-101-dynamic.35-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#695 [14:21] <Bio> Still having the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#696 [14:21] <Bio> issues. Is there anything I can do to fix it?
#697 [14:23] <KaiD3r> I need help for migrate acount or change mail
#698 [14:23] * Brian [webchat@ip-213-127-45-127.ip.prioritytelecom.net] has joined #minecrafthelp
#699 [14:23] * Ryan1 [webchat@c-73-34-89-59.hsd1.co.comcast.net] has joined #minecrafthelp
#700 [14:24] <Ryan1> hello
#701 [14:24] <Bio> Use mojang.com to migrate account or minecraft.net
#702 [14:24] <Brian> hello, well the proble actually was this
#703 [14:24] <Brian> i was trying to export my minecraft account but my hotmail email has been blocked that is also where my transaction ID is on so i am not able to do anything with that email.
#704 [14:24] <Bio> how was it blocked?
#705 [14:25] <Brian> i didnt use my hotmail for a long time
#706 [14:25] <Bio> use the Contact Us, let me get the url and what to use
#707 [14:26] <Bio> I had to use it because my account got hacked and name was changed
#708 [14:26] <Ryan1> i have a problem where i open Minecraft and i see it is open in the tool bar. how ever when i click it. nothing happens i cant see it
#709 [14:26] <KaiD3r> My problem is that I do not accept the user or password at the moment of migrating the account to the new one
#710 [14:26] <CapFan67> Ryan1, Here's the way to get "off screen" applications back in view: https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/
#711 [14:27] <Brian> well it hasnt been hacked
#712 [14:27] * zunin40 [webchat@37-167-15-187.coucou-networks.fr] has joined #minecrafthelp
#713 [14:27] <Bio> https://help.mojang.com/
#714 [14:28] * Brian [webchat@ip-213-127-45-127.ip.prioritytelecom.net] has quit. (Client Quit)
#715 [14:29] <mattym> Bio, Do you get that error on one specific server or all?
#716 [14:30] <zunin40> bonjour, je n'ai pas joué à minecraft depuis longtemps, et je souhaiterai y jouer à nouveau, mais je me souviens plus de l'adresse email, ni du pseudo. Y a il une solution pour récupérer mon compte ?
#717 [14:30] <Bio> just one
#718 [14:30] <mattym> ??> zunin40 lang/fr
#719 [14:30] <Absol> zunin40: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#720 [14:30] <mattym> Bio, Are others able to connect to that specific server?
#721 [14:30] <Bio> yes
#722 [14:31] <zunin40> hello, I have not played minecraft for a long time, and I wish to play again, but I do not remember the email address, nor the nickname. Is there a way to recover my account?
#723 [14:31] <Bio> last time it happened I PMed server owner and he was able to connect and said it was just me
#724 [14:31] <KaiD3r> My problem is that I do not accept the user or password at the moment of migrating the account to the new one
#725 [14:31] <Adrysp> Hello, error when downloading a file. ast_es.json. Any solution? Thank you
#726 [14:31] <mattym> Bio, Then its an issue with the connection between your network and the servers. Unfortunately there is nothing you or they can do about it. It may work at a later time, and may stop working again without notice.
#727 [14:31] <mattym> ??> Adrysp error/download
#728 [14:31] <Absol> Adrysp: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#729 [14:31] <Bio> which I then restarted computer, and it was able to connect. I restarted it and still am unable to connect to just that server and ahh
#730 [14:32] <Adrysp> thanks!
#731 [14:32] <mattym> zunin40, Do you know if you ever migrated the account?
#732 [14:32] <mattym> KaiD3r, You will need to contact Mojang support to fix that.
#733 [14:32] <mattym> ??> KaiD3r account/send-email
#734 [14:32] <Absol> KaiD3r: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [14:32] <Absol> KaiD3r: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#736 [14:34] <KaiD3r> ok, thanks. I already did, I'll have to wait
#737 [14:34] <zunin40> I don't know, the last time I played I was in 1.7.2 I believe
#738 [14:35] <mattym> zunin40, You may want to try the following steps from Absol
#739 [14:35] <mattym> ??> zunin40 account/forgot-email
#740 [14:35] <Absol> zunin40: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#741 [14:35] * Bio [webchat@45-25-148-48.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#742 [14:35] * Adrysp [webchat@29.pool85-50-122.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#743 [14:35] <mattym> zunin40, If none of your emails get a response, you will need to contact Mojang support as follows.
#744 [14:35] <mattym> ??> zunin40 account/send-email
#745 [14:35] <Absol> zunin40: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#746 [14:35] <Absol> zunin40: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#747 [14:36] * KaiD3r [webchat@97.3.151.186.static.intelnet.net.gt] has quit. (Quit: webchat.esper.net)
#748 [14:41] * mvengadores [webchat@20.40.177.185.dyn.akiwifi.com] has joined #minecrafthelp
#749 [14:45] <mvengadores> hi, I can´t install any version of minecraft
#750 [14:45] <mattym> mvengadores, What happens when you try?
#751 [14:46] <mvengadores> Error al descargar un archivo. datafixerupper-1.0.19.jar
#752 [14:46] * Retrocide [webchat@ip68-4-139-143.oc.oc.cox.net] has joined #minecrafthelp
#753 [14:46] * Jordan8 [webchat@47.152.5.60] has joined #minecrafthelp
#754 [14:46] <Jordan8> Hello I have purchased Minecraft and it still says I need to buy it
#755 [14:46] <Jordan8> I have the confrmation email
#756 [14:47] <mattym> ??> mvengadores error/download
#757 [14:47] <Absol> mvengadores: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#758 [14:47] <mattym> Jordan8, Did you just purchase it now/recently?
#759 [14:47] * Retrocide [webchat@ip68-4-139-143.oc.oc.cox.net] has quit. (Client Quit)
#760 [14:47] * Ryan1 [webchat@c-73-34-89-59.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#761 [14:47] <Jordan8> I puchased it a year or so ago and got a new PC
#762 [14:47] * Aivan_2008 [webchat@ovh-ex-ca-1.northghost.com] has joined #minecrafthelp
#763 [14:48] <Jordan8> When I went to download it on Minecraft.net it brings me to the purchase page
#764 [14:48] <mattym> Jordan8, Are you sure you are logging in with the correct Mojang account?
#765 [14:48] <Jordan8> Yes the same account that has the email linked to it
#766 [14:49] <mattym> Jordan8, If you log in with that same account on account.mojang.com/me does it list your ingame username on the page it brings you to?
#767 [14:49] * mvengadores [webchat@20.40.177.185.dyn.akiwifi.com] has quit. (Quit: webchat.esper.net)
#768 [14:50] <Jordan8> Yes it says my ingame username on the website
#769 [14:50] <Aivan_2008> Something wrong with my internet or something else, when I trying to access mojang website account page it says 403 forbidden agein and again. Does anyone know where problem may be?
#770 [14:51] <Jordan8> I have the transaction ID as well
#771 [14:51] <webrosc> Aivan_2008, you or anyone else who uses your computer been using mcleaks or some other alf dispenser?
#772 [14:52] <webrosc> alt*
#773 [14:52] <mattym> Jordan8, Download the client from minecraft.net/download
#774 [14:52] <mattym> Jordan8, Then make sure you log into the client/launcher with that same info used on the Mojang page.
#775 [14:52] <Jordan8> Ill download it and give it a shot!
#776 [14:52] <Aivan_2008> nope, do not even know what it is
#777 [14:52] <webrosc> ??> Aivan_2008 tools/hjt
#778 [14:52] <Absol> Aivan_2008: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#779 [14:52] <Absol> Aivan_2008: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#780 [14:52] <Jordan8> ill let you know what happens thank you
#781 [14:53] * bildramer [~bildramer@p2003004CEA193E007DD2852BDE194797.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#782 [14:53] * bildramer [~bildramer@p2003004CEA1EA2007DD2852BDE194797.dip0.t-ipconnect.de] has joined #minecrafthelp
#783 [14:53] <mattym> Aivan_2008, Turn off your VPN/Proxy
#784 [14:53] * webrosc should've thought of that first
#784 [14:54] * joe [webchat@c-24-91-87-192.hsd1.ma.comcast.net] has joined #minecrafthelp
#785 [14:54] <joe> hello
#786 [14:55] * joe [webchat@c-24-91-87-192.hsd1.ma.comcast.net] has quit. (Client Quit)
#787 [14:55] <Aivan_2008> https://paste.ubuntu.com/p/s274XGSqv2/
#788 [14:56] * Jordan8 [webchat@47.152.5.60] has quit. (Quit: webchat.esper.net)
#789 [14:56] <Aivan_2008> no VPN/Proxy enabled by myself
#790 [14:57] <mattym> Aivan_2008, Well you are connected to this chat through one. Are you on a home internet connection, or work/school/public?
#791 [14:57] <Aivan_2008> at home
#792 [14:58] <Aivan_2008> yep, used VPN to test is this some territorial IP-blocking issue
#793 [14:59] <mattym> Aivan_2008, You have OpenVPN installed and seemingly active
#794 [14:59] <mattym> You will need to turn that off.
#795 [15:00] * holiin [webchat@aboh111.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#796 [15:00] <Aivan_2008> disabled service manually, but nothing changed
#797 [15:00] <mattym> Aivan_2008, it may require a restart to fully turn off.
#798 [15:01] * otrop [webchat@162.56.166.178.rev.vodafone.pt] has joined #minecrafthelp
#799 [15:01] * tumbleweed [~bildramer@2003:4c:ea1e:d900:7dd2:852b:de19:4797] has joined #minecrafthelp
#800 [15:02] <otrop> when i try to download the new snapshot it says "Failed to download file. lwjgl-3.2.1.jar"
#801 [15:02] <mattym> ??> otrop error/download
#802 [15:02] <Absol> otrop: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#803 [15:03] <holiin> How much do you have to wait for an email reply?
#804 [15:03] <mattym> holiin, Reply to what?
#805 [15:03] * KickedChain829 [webchat@24-216-213-149.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#806 [15:03] <holiin> probably someone hacked my account
#807 [15:04] <KickedChain829> I can't log in to my Mojang, any fixes?
#808 [15:04] <Aivan_2008> OK, gonna remove everything VPN-related and retry, any other ideas?
#809 [15:04] <mattym> holiin, If you are waiting on a reply to a support request, see here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#810 [15:04] <otrop> Absol, i dont seem to have any of those programmes installed
#811 [15:04] * Zampone [webchat@host-78-150-214-77.as13285.net] has quit. (Quit: webchat.esper.net)
#812 [15:04] <mattym> Aivan_2008, Remove them, restart, then try again, if no change has occurred, return to the chat.
#813 [15:05] <mattym> otrop, Do you get an error like that with 1.13.2?
#814 [15:06] <otrop> mattym, i do
#815 [15:06] * holiin [webchat@aboh111.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#816 [15:06] <mattym> ??> otrop tools/hjt
#817 [15:06] <otrop> Failed to download file. es_ar.json
#818 [15:06] <Absol> otrop: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#819 [15:06] <Absol> otrop: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#820 [15:06] * NetherWorker [webchat@97-89-233-59.dhcp.snfr.nc.charter.com] has joined #minecrafthelp
#821 [15:07] * Aivan_2008 [webchat@ovh-ex-ca-1.northghost.com] has quit. (Quit: webchat.esper.net)
#822 [15:08] <KickedChain829> I wanted to get on my Mojang account to re-download minecraft, but I can't log in
#823 [15:08] <otrop> https://paste.ubuntu.com/p/PMHrYvmchV/
#824 [15:09] <otrop> Absol mattym
#825 [15:10] * Aivan_2008 [webchat@ns1.mt-spb.net] has joined #minecrafthelp
#826 [15:10] <Aivan_2008> puff, removed, restarted, checked all software from permitted list not to be installed... same problem(
#827 [15:13] * KurayBlack [webchat@17.83-213-32.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#828 [15:15] <KurayBlack> Hi! I cant enter in Minecraft, when i click in PLAY the tries to download an archive called datafixerupper-1.0.19.jar but in fail all tima and crash
#829 [15:16] * otrop [webchat@162.56.166.178.rev.vodafone.pt] has joined #minecrafthelp
#830 [15:17] * KurayBlack [webchat@17.83-213-32.dynamic.clientes.euskaltel.es] has quit. (Client Quit)
#831 [15:17] <CapFan67> Aivan_2008, Just as feedback, you're connected to IRC through a proxy.
#832 [15:17] <otrop> Absol mattym 1.13.2 seems to be working, somehow
#833 [15:18] <otrop> im gonna try out the snapshot
#834 [15:18] * Thofo [webchat@128.37-191-166.fiber.lynet.no] has joined #minecrafthelp
#835 [15:18] <Aivan_2008> so this is my internet provider proxy, that's bad
#836 [15:19] <CapFan67> Aivan_2008, It's bad if Mojang has that particular proxy on their block list. You're now connected to a different host than earlier.
#837 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has joined #minecrafthelp
#838 [15:20] * otrop [webchat@162.56.166.178.rev.vodafone.pt] has quit. (Client Quit)
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#840 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has left #minecrafthelp
#841 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has joined #minecrafthelp
#842 [15:20] * otrop [webchat@162.56.166.178.rev.vodafone.pt] has quit. (Client Quit)
#843 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has left #minecrafthelp
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#845 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has left #minecrafthelp
#846 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has joined #minecrafthelp
#847 [15:20] <Aivan_2008> yep because I disabled VPN in web browser
#848 [15:20] <Aivan_2008> yep because I disabled VPN in web browser
#849 [15:20] * Harlock [~harlock@pdp11.techsalvager.com] has left #minecrafthelp
#850 [15:20] * vanavill [webchat@host86-136-53-134.range86-136.btcentralplus.com] has joined #minecrafthelp
#851 [15:21] <vanavill> Hi i cannot access my account due to the email associated with the account was deleted...
#852 [15:22] <CapFan67> vanavill, Is your account Migrated (Do you login with email and not username)?
#853 [15:22] * gabe [webchat@c-73-174-11-43.hsd1.pa.comcast.net] has joined #minecrafthelp
#854 [15:22] <gabe> hello
#855 [15:22] <vanavill> yea I logged in with email in the past
#856 [15:23] <vanavill> this is the first time ive logged in in a few years
#857 [15:23] <gabe> same
#858 [15:23] <CapFan67> vanavill, You can change your email by passing a security challenge. See this page for links: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#859 [15:23] <gabe> hello admins i need help
#860 [15:23] <CapFan67> gabe, What do you need help with?
#861 [15:23] <gabe> its the first time logging into my account in like a year or two
#862 [15:24] <gabe> and im trying to log in and i have no clue which e-mail i used
#863 [15:24] <gabe> and when i try to migrate it already says that i have
#864 [15:24] <CapFan67> gabe, If you have several emails, but don't know which email you used, request a password reset for each email. The one that responds will have an account attached.
#865 [15:24] <Aivan_2008> sent request to the support, but it is a very small hope this will help really
#866 [15:24] <KickedChain829> I can't log in to my account, I keep getting "Unknown Email... password"
#867 [15:24] <CapFan67> gabe, did you migrate the account?
#868 [15:25] <gabe> i might have its been a while
#869 [15:25] <gabe> but it wont let me log in
#870 [15:25] <gabe> i have the user name and password
#871 [15:25] <gabe> but i dont know the e mail
#872 [15:25] <CapFan67> gabe, In that case, try the password resets first. But, if that doesn't work you'll need to contact Mojang
#873 [15:25] <gabe> oof
#874 [15:27] <Aivan_2008> thanx for help anyway
#875 [15:27] * UleashMadness [webchat@5.154.38.232] has joined #minecrafthelp
#876 [15:27] * zunin40 [webchat@37-167-15-187.coucou-networks.fr] has quit. (Quit: webchat.esper.net)
#877 [15:28] <UleashMadness> hi there, last night I was in a realm I own with a friend when we experienced two restarts, there was no problem with the first one but with the second I was no longer able to access the realm and kept recieving this message: "internal exception: java.io.IOException: se ha forzado la interrupcion de una conexion existente por el host remoto" sorry
#878 [15:28] <UleashMadness> that its in spanish
#879 [15:28] <mattym> Aivan_2008, Your connection to here still shows as if its coming through some sort of VPN or Proxy
#880 [15:29] <mattym> nvm that was mentioned.
#881 [15:29] <vanavill> so when i click the link to change emails it requires me to log in with the email that has been terminated...
#882 [15:30] <Aivan_2008> mattyn, I understood, but this is due to my internet provider, maybe, and I cannot do nothing with this probably
#883 [15:30] <mattym> UleashMadness, In your Realms settings, close the Realm, wait a few minutes, then start it again, and try connecting.
#884 [15:31] * Aivan_2008 [webchat@ns1.mt-spb.net] has quit. (Quit: webchat.esper.net)
#885 [15:32] <CapFan67> vanavill, you didn't mention that you didn't know the password as well. That reduces your degrees of freedom. You will need to contact Mojang Customer Support:
#886 [15:32] * Aivan_2008 [webchat@ns1.mt-spb.net] has joined #minecrafthelp
#887 [15:32] <CapFan67> ??> vanavill account/send-email
#888 [15:32] <Absol> vanavill: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#889 [15:32] <Absol> vanavill: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#890 [15:32] <vanavill> i do know the password
#891 [15:33] <vanavill> I wont be able to find the transaction ID as it would have been sent to the email address which has been terminated
#892 [15:34] <CapFan67> vanavill, If you know the password, you can log into the account and request an email change. It will send the notification to the old and new email addresses. From the new email account, you can then pass the security challenge.
#893 [15:34] <Aivan_2008> could never imagine that I will need to search a way to pirate purchased game due to strange security policy
#894 [15:35] <mattym> Aivan_2008, Blocking VPN/Proxys it hardly a strange policy.
#895 [15:36] <vanavill> when i try log in to do so it say 'unknown email'
#896 [15:36] <CapFan67> vanavill, Do you know your profile/character name?
#897 [15:37] <vanavill> im pretty sure it was 'VanaVill'
#898 [15:38] <CapFan67> vanavill, Ok. Unchanged and a Mojang account. That's a good sign (less likely that it's been stolen from you).
#899 [15:39] <UleashMadness> mattym, ive just tried that, still nothing
#900 [15:39] <mattym> UleashMadness, Is it a Java or Bedrock Realm?
#901 [15:39] <CapFan67> vanavill, So, what I understand you're saying is, when you try to login to Mojang.com, it doesn't accept your credentials. If that's the case, we're back to needing to contact Mojang to sort out your account issues.
#902 [15:39] <UleashMadness> java
#903 [15:40] <mattym> UleashMadness, Is your game set to version 1.13.2?
#904 [15:40] <UleashMadness> yes
#905 [15:40] <vanavill> so i need to email mojang?
#906 [15:40] <mattym> UleashMadness, If it hasn't resolved itself by the end of the day, you will need to ask Mojang for support with it.
#907 [15:40] <mattym> ??> UleashMadness mojang/email
#908 [15:40] <Absol> UleashMadness: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#909 [15:40] <Absol> UleashMadness: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#910 [15:40] <CapFan67> vanavill, If you're unable to log into your account on Mojang.com and don't have control of the email to perform a password reset, then yes.
#911 [15:41] <UleashMadness> okay thank you
#912 [15:41] <mattym> vanavill, Have you looked into getting the email itself reactivated?
#913 [15:41] * UleashMadness [webchat@5.154.38.232] has quit. (Quit: webchat.esper.net)
#914 [15:42] <vanavill> yea I think i left it too long for it to be reactivated
#915 [15:42] <vanavill> that email is linked to so many accounts, it would be a godsend if it could reactivate
#916 [15:42] <vanavill> but i cant ahah
#917 [15:42] <vanavill> anyway thanks for the help
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#919 [15:51] * IRRELEVANTCRAYON [webchat@ool-18929104.dyn.optonline.net] has joined #minecrafthelp
#920 [15:52] <IRRELEVANTCRAYON> i got find out my answers to the back up passwords
#921 [15:52] <IRRELEVANTCRAYON> i got find out my answers to the back up passwords
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#924 [15:58] <JVertigo94> Hey yall, could someone help me out? I keep getting kicked from my friends' realms world and I've looked everywhere to try and fix it
#925 [16:02] * Josh2 [webchat@host86-151-30-177.range86-151.btcentralplus.com] has joined #minecrafthelp
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#927 [16:03] <Josh2> I've got the standard Minecraft and am attempting to get the Minecraft for Windows 10, however it's saying I am required to purchase it from the Microsoft store. How do I get a free version considering I've already purchased it previously?
#928 [16:05] <mattym> Josh2, When did you buy the Java Edition?
#929 [16:06] <Josh2> Roughly 5ish years ago perhaps?
#930 [16:06] <Josh2> I think?
#931 [16:06] <mattym> Josh2, If you have migrated your account, you can log in at account.mojang.com/me and you will have a redemption code for the Windows 10 Edition there.
#932 [16:07] <Josh2> Looks like stuff's moving! Thank you very much.
#933 [16:16] * Johannes [webchat@c-68-44-190-212.hsd1.in.comcast.net] has joined #minecrafthelp
#934 [16:21] <Johannes> I never got a reply to an email I sent
#935 [16:22] <mattym> Johannes, A support email, or something else?
#936 [16:22] <Johannes> support
#937 [16:22] <mattym> Johannes, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#938 [16:23] <Johannes> thanks
#939 [16:23] <Johannes> i guess its a wait
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#943 [16:31] * maxven87 [webchat@190-173-118-220.speedy.com.ar] has joined #minecrafthelp
#944 [16:31] <maxven87> How to solve error problem when starting session: the session is not valid
#945 [16:31] * Pems [webchat@05463fdc.skybroadband.com] has joined #minecrafthelp
#946 [16:32] <maxven87> How to solve error problem when starting session: the session is not valid
#947 [16:32] <CapFan67> maxven87, "Session not valid" means your login has expired or been replaced by another login. This is usually fixed by loging out and back in to the launcher, or closing and re-running the launcher.
#948 [16:33] <maxven87> it does not work for me I also have minecraft no premium
#949 [16:34] * Aaeon [webchat@ip174-71-65-230.om.om.cox.net] has joined #minecrafthelp
#950 [16:34] <mattym> maxven87, Have you bought/purchased the game?
#951 [16:34] * jvins2288 [webchat@70.44.13.97.res-cmts.sm.ptd.net] has joined #minecrafthelp
#952 [16:34] <jvins2288> hi
#953 [16:34] <Pems> Hey. I accidentally opened my survival 1.13.2 world in the new Snapshot for like a second before switching off, but now I can't open it in 1.13.2 without it crashing the game. As far as I'm aware the world is still safe an uncorrupted, but it refuses to open in 1.13.2. I know that no new chunks have been loaded and no new items added, so I'm just c
#954 [16:34] <Pems> onfused as to why it won't let me open in the current version.
#955 [16:35] <Aaeon> when i start up minecraft this message pops up Failed to download file. forge-1.12.2-14.23.1.2555.jar and wont let me play the game
#956 [16:35] <jvins2288> I cant log into my account and my email is deleted permantly because it got hacked and i dont have security questions
#957 [16:35] <mattym> ??> Aaeon mods
#958 [16:35] <maxven87> no, it's a non-premium launcher
#959 [16:35] <Absol> Aaeon: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#960 [16:36] * Aaeon [webchat@ip174-71-65-230.om.om.cox.net] has quit. (Client Quit)
#961 [16:36] <jvins2288> I cant log into my account and my email is deleted permantly because it got hacked and i dont have security questions
#962 [16:36] <CapFan67> Aaeon, On the outset, we don't support mods/forge. However, there have been reports of 3rd pary download failures today with the beta launcher. if you're running beta, try backing up to the normal launcher.
#963 [16:36] <CapFan67> gah.
#964 [16:36] <mattym> maxven87, Pay for the game, use the official launcher.
#965 [16:36] * toxicgaming945 [webchat@cpe-174-102-89-75.columbus.res.rr.com] has joined #minecrafthelp
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#968 [16:37] <mattym> Pems, Unless you made a backup before opening it in the snapshot, you will have to continue to use it in the snapshot or wait for the full 1.14 release.
#969 [16:37] <maxven87> +mattym, I do not have money
#970 [16:37] <Lord_Ralex> Then don't play Minecraft.
#971 [16:37] <Lord_Ralex> We don't support piracy.
#972 [16:37] <mattym> maxven87, Then you won't be playing it.
#973 [16:37] <Pems> Aww shucks. Oh well. Thanks anyways.
#974 [16:39] <maxven87> +mattym,
#975 [16:39] <maxven87> I play with my non-premium minecraft but I stop working the servers I skipped the message mentioned above
#976 [16:39] * Lord_Ralex kicked maxven87 from #minecrafthelp (Reason: axven87 :Either buy the game or don't play. The game is not free.)
#977 [16:49] * Workdingwa [webchat@138.0.207.166.telnets.com.br] has joined #minecrafthelp
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#979 [16:54] * Steve9001 [webchat@66.29.178.10.static.utbb.net] has joined #minecrafthelp
#980 [16:55] <Steve9001> Hello friends, having a crashing issue. Got the error codes here:
#981 [16:55] <Steve9001> https://paste.gg/p/anonymous/c9dd49794c9f4019b261581801e87dca
#982 [16:56] <Steve9001> Problem persists pasts reinstall, windows 8
#983 [16:56] <Steve9001> sorry, windows 10
#984 [16:57] <CapFan67> Steve9001, error code -805306369 is sometimes caused by incompatible software running on your system. Let's see what you have running:
#985 [16:57] <CapFan67> ??> Steve9001 tools/hjt
#986 [16:57] <Absol> Steve9001: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#987 [16:57] <Absol> Steve9001: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#988 [17:00] <Steve9001> Okay here https://paste.gg/p/anonymous/da438c7cc0f0457cbeb1e98926b25966
#989 [17:02] <CapFan67> Steve9001, You have malware known to conflict with Minecraft (WebCompanion). I'll post the removal instructions. In addition, you have Discord. Make sure the Overlay is disabled in settings.
#990 [17:02] <CapFan67> ??> Steve9001 av/adwcleaner
#991 [17:02] <Absol> Steve9001: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#992 [17:02] <Absol> Steve9001: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#993 [17:03] <Steve9001> great thanks!
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#996 [17:09] * GhoulHunter [webchat@162-204-55-194.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#997 [17:09] <GhoulHunter> my minecraft wont load forge
#998 [17:10] <tyteen4a03> ??> GhoulHunter mods
#999 [17:10] <Absol> GhoulHunter: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1000 [17:19] * drog [webchat@cpe-71-67-180-150.insight.res.rr.com] has joined #minecrafthelp
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#1002 [17:33] * Steve9001 [webchat@66.29.178.10.static.utbb.net] has joined #minecrafthelp
#1003 [17:34] <Steve9001> Hello again, I've restarted after cleaning with adwcleaner and got some new error codes https://paste.gg/p/anonymous/a789475b51e94e98886208c6c67bbb14
#1004 [17:35] * Thofo [webchat@128.37-191-166.fiber.lynet.no] has quit. (Quit: webchat.esper.net)
#1005 [17:36] <CapFan67> Steve9001, did you also disable the Discord overlay?
#1006 [17:37] <Steve9001> yes, the discord overlay was already disabled but I double checked that it was disabled
#1007 [17:39] <CapFan67> Ok, another cause for -805306369 is corrupt files. I'll give you the instructions to preserve your worlds, but reset the rest of your folder:
#1008 [17:39] <CapFan67> ??> Steve9001 win/reinst
#1009 [17:39] <Absol> Steve9001: You may need to reinstall the locally installed files that Minecraft puts into place.
#1010 [17:39] <Absol> Steve9001: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1011 [17:39] <Steve9001> i'm thinking it may be some other conflict with discord, as we started it and it was working, but then soon after we loaded up discord it crashed again
#1012 [17:40] <CapFan67> Steve9001, If you kill discord and it's processes, does the client run properly again?
#1013 [17:42] <CapFan67> Steve9001, ...though now looking at the header file errors, I'm more suspicious of a corrupted sound file.
#1014 [17:42] <Steve9001> the problem is it doesn't crash immediately when starting up or running discord. I did your most recent suggestion and rebuilt the files and it seems to be okay now with discord running, so i'll keep at it and come back if I need more help.
#1015 [17:43] <CapFan67> Steve9001, Sounds good. Best of luck.
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#1017 [17:53] * Doobytchoo [webchat@bb16840e.virtua.com.br] has joined #minecrafthelp
#1018 [17:53] <Doobytchoo> jente alguem pode me ajudar
#1019 [17:54] <Doobytchoo> meu minecraft esta dando erro game output
#1020 [17:54] <Doobytchoo> alguem pode me ajudar a resolver
#1021 [17:55] * Lord_of_Life [~Lord@79.125.199.63] has joined #minecrafthelp
#1022 [17:56] <Doobytchoo> my minecraft is giving error game output
#1023 [17:57] <Doobytchoo> Can someone help me solve it?
#1024 [17:59] <CapFan67> Doobytchoo, Do you get an error number or description, or just "not responding"?
#1025 [18:01] <Doobytchoo> want an error print
#1026 [18:02] <CapFan67> Doobytchoo, If you think there's an error reported, follow these instructions:
#1027 [18:02] <CapFan67> ??> Doobytchoo launcher/log-txt
#1028 [18:02] <Absol> Doobytchoo: We need to see your full launcher log, which is created in the game directory.
#1029 [18:02] <Absol> Doobytchoo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1030 [18:04] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#1031 [18:08] <Doobytchoo> I'm Brazilian, I can not understand what you want.
#1032 [18:08] <CapFan67> Doobytchoo, I want to see your launcher_log.txt file. Paste to https://paste.ubuntu.com
#1033 [18:09] <Doobytchoo> Where can I see this?
#1034 [18:10] <CapFan67> Doobytchoo, in .minecraft folder
#1035 [18:11] <Doobytchoo> I joined the .minecraft folder and agr
#1036 [18:12] <Doobytchoo> I entered the .minecraft folder and now what I do
#1037 [18:13] <CapFan67> Doobytchoo, Open launcher_log.txt. Copy all contents to https://paste.ubuntu.com
#1038 [18:15] * fdytry [webchat@bd07957f.virtua.com.br] has joined #minecrafthelp
#1039 [18:15] * fdytry [webchat@bd07957f.virtua.com.br] has quit. (Client Quit)
#1040 [18:17] <Doobytchoo> I can not share the folder
#1041 [18:17] <CapFan67> Doobytchoo, I only need to see the contents of the file.
#1042 [18:17] <CapFan67> Doobytchoo, I need to know what error you have, to help you.
#1043 [18:24] <Doobytchoo> the folder does not want to be pasted
#1044 [18:25] <CapFan67> Doobytchoo, You shouldn't be pasting a folder. Just the contents of a file. Open launcher_log.txt. Copy all the text. Open the website https://paste.ubuntu.com. Paste to the "Content" field. Put anything in "poster". Click "Paste!". Give us the new link/page.
#1045 [18:27] <Doobytchoo> It's ok
#1046 [18:32] <Doobytchoo> https://paste.ubuntu.com/p/FsmJbWQyxH/
#1047 [18:33] <CapFan67> Doobytchoo, This error sometimes is incompatible software, sometimes the driver. Let's start with software:
#1048 [18:33] <CapFan67> ??. Doobytchoo tools/hjt
#1049 [18:34] <CapFan67> ??> Doobytchoo tools/hjt
#1050 [18:34] <Absol> Doobytchoo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1051 [18:34] <Absol> Doobytchoo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1052 [18:34] <CapFan67> Doobytchoo, Download program, run as Administrator. Paste report to https://paste.ubuntu.com
#1053 [18:34] <Doobytchoo> ok
#1054 [18:38] <Doobytchoo> https://paste.ubuntu.com/p/RjPhVHQm6P/
#1055 [18:39] <mattym> Doobytchoo, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1056 [18:43] <Doobytchoo> I'm not finding this and I'm confused
#1057 [18:43] <mattym> Doobytchoo, From the main menu, where you see Single Player, Multiplayer, Options...
#1058 [18:44] <mattym> Doobytchoo, Go into options, then into Video Settings, find the option called Use VBO's and make sure it is off.
#1059 [18:44] <mattym> Doobytchoo, You may need to translate the button names to your language if your game is set to something other than English.
#1060 [18:44] <CapFan67> Steve9001, what new errors do you have?
#1061 [18:44] <CapFan67> oops. wrong window.
#1062 [18:44] <Doobytchoo> ok
#1063 [18:46] <Doobytchoo> I put it off and agr
#1064 [18:46] <mattym> Doobytchoo, If its off now, try loading a world or server again.
#1065 [18:47] <Doobytchoo> ok
#1066 [18:49] <Doobytchoo> and now
#1067 [18:49] <mattym> Doobytchoo, Is it working?
#1068 [18:52] * beemee [webchat@72-45-54-121-dhcp.gsv.md.atlanticbb.net] has joined #minecrafthelp
#1069 [18:54] <Doobytchoo> I think so
#1070 [18:54] <beemee> My hard drive crashed and had to be replaced. Minecraft is only in demo mode now and I cannot figure out how to reload it. I don't mind buying it again, but I need help logging in with the username so I don't have to start over in the game. I know the username and I think I know the email, but when I login to mojang to purchase it asks for a usern
#1071 [18:54] <beemee> ame, then tells me my username is already taken. Using Java edition on Windows 10
#1072 [18:55] <mattym> beemee, Did you ever Migrate your account?
#1073 [18:56] <beemee> I am not sure. I just tried to do that but the password was wrong. I tried to reset password and am awaiting email to do that, but haven't received any. Wondering if my email is not associated with the username?
#1074 [18:56] <mattym> beemee, What is the ingame username?
#1075 [18:56] <beemee> PeacefulPup444
#1076 [18:56] * googleeyed [webchat@75-167-81-33.phnx.qwest.net] has joined #minecrafthelp
#1077 [18:57] <mattym> beemee, From what I can tell, its a migrated account. Make sure you are logging in with the Email and Password, not the username.
#1078 [18:58] <beemee> Ok. Where would I login? I logged into mojang with the email and password but can't find anywhere that gives my username to check.
#1079 [18:58] <mattym> beemee, If you log in at account.mojang.com/me what does it say on the page it takes you to?
#1080 [18:58] <googleeyed> hi im getting a error when trying to download minecraft this is what most of the message says ERROR :( Unable to start Java. Error details: Access is denied Filename on disk: javaw.exe
#1081 [18:58] <googleeyed> i have java downloaded already and updated what can i do?
#1082 [18:59] <mattym> googleeyed, Try right clicking the Minecraft shortcut/icon and selecting Run as Administrator. See if that changes anything.
#1083 [19:00] <beemee> It says My Gift Codes, redeems or purchase a code. I can't find anywhere on that account that shows I ever purchased Minecraft. Maybe I have the wrong email but do you know how i can find out what email is associated with my username?
#1084 [19:00] <googleeyed> same results
#1085 [19:00] <mattym> ??> beemee account/forgot-email
#1086 [19:00] <Absol> beemee: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1087 [19:00] <mattym> beemee, In following the instructions from Absol, make sure to check any spam/junk folders in the emails you check.
#1088 [19:00] <beemee> OK. I will try this.Thanks.
#1089 [19:00] <mattym> googleeyed, Ok one moment
#1090 [19:01] <mattym> ??> googleeyed tools/hjt
#1091 [19:01] <Absol> googleeyed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1092 [19:01] <Absol> googleeyed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1093 [19:03] * Steve9001 [webchat@66.29.178.10.static.utbb.net] has quit. (Quit: webchat.esper.net)
#1094 [19:04] <beemee> Ok, so I found one account with mojang but that has another family member's username. Any idea on how I can figure out what email is connected to the PeacefulPup444?
#1095 [19:05] <mattym> beemee, Have you tried all possible emails it could have been?
#1096 [19:06] * Doobytchoo [webchat@bb16840e.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1097 [19:07] <googleeyed> theres nothing in this thats like possibly private right?
#1098 [19:07] <mattym> googleeyed, Should not be, unless your Windows account name is your own.
#1099 [19:07] <googleeyed> oh well it is..
#1100 [19:08] <googleeyed> but besides that i guess its fine
#1101 [19:08] <mattym> googleeyed, You can edit it out if you feel the need.
#1102 [19:09] <beemee> Have tried all 3 emails. One shows a game purchase but assigned to another userid. The other shows an account, but I can't find any record of game purchase or username. I don't have any other email addresses.
#1103 [19:09] <beemee> Thanks for you help....I emailed customer service 2 weeks ago and no reply yet ;)
#1104 [19:10] <mattym> beemee, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1105 [19:10] <googleeyed> https://paste.ubuntu.com/p/Bfj2ZT3pSQ/
#1106 [19:10] <beemee> I know....still waiting hopefully soon as i emailed on Jan 21
#1107 [19:10] <mattym> googleeyed, Ok, nothing there that should cause that type of problem, so we will need to work around it.
#1108 [19:11] <mattym> googleeyed, You said you updated Java on your computer?
#1109 [19:12] <googleeyed> let me make sure
#1110 [19:12] <mattym> googleeyed, While you do so, please find out the exact version number it has installed for you, I will need that information.
#1111 [19:14] <googleeyed> hm now im getting errors trying to install java
#1112 [19:15] <googleeyed> im going to uninstall and reinstall java see if that helps
#1113 [19:15] <mattym> googleeyed, One moment
#1114 [19:15] <googleeyed> ok
#1115 [19:17] <mattym> googleeyed, Make sure you use the Windows Offline (x64) Java installer from this page https://www.java.com/en/download/manual.jsp
#1116 [19:18] <mattym> googleeyed, It should do the following by default, but just in case its asks, make sure to allow it to remove older versions.
#1117 [19:19] <googleeyed> ya it wont let me install unless i remove the older version
#1118 [19:19] <beemee> Any ideas other than waiting for a reply from customer support on how to figure out what email the username is under? I tried to buy Minecraft again logged into Mojang under the email I think it is, but it is sitll saying user name already taken. Won't let me purchase w/o selecting a username.
#1119 [19:21] * Kalaghni [webchat@d24-36-246-92.home1.cgocable.net] has joined #minecrafthelp
#1120 [19:22] <Kalaghni> So i think my minecraft account has been hacked completely
#1121 [19:22] <tyteen4a03> beemee: PeacefulPup444 looks like a paid account
#1122 [19:22] <Kalaghni> including an email change
#1123 [19:22] <tyteen4a03> ??> beemee account/reset-password
#1124 [19:22] <Absol> beemee: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1125 [19:22] <Absol> beemee: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1126 [19:22] <tyteen4a03> ??> Kalaghni account/hacked
#1127 [19:22] <Absol> Kalaghni: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1128 [19:22] <Absol> Kalaghni: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1129 [19:22] <tyteen4a03> beemee: try all your emails there, the one that receives an email will be the one to usre
#1130 [19:22] <mattym> We already went through that.
#1131 [19:22] <googleeyed> darn same error 1603
#1132 [19:23] <googleeyed> and i cant uninstall cause apparently i dont have java
#1133 [19:23] <tyteen4a03> ah
#1134 [19:23] <beemee> I found it finally! Thanks so much.
#1135 [19:23] <Kalaghni> Tyteen4a03 ive only used one email on minecraft and it doesnt send an email
#1136 [19:23] <tyteen4a03> ??> Kalaghni account/hacked
#1137 [19:23] <Absol> Kalaghni: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1138 [19:23] <Absol> Kalaghni: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1139 [19:23] <tyteen4a03> Kalaghni: follow the instructions there ^
#1140 [19:24] <mattym> googleeyed, Try restating the computer then the Java install again.
#1141 [19:24] * beemee [webchat@72-45-54-121-dhcp.gsv.md.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#1142 [19:25] <Kalaghni> i sent an email, and i got one back from help2@mojang.com
#1143 [19:25] <tyteen4a03> Kalaghni: reply to that email then
#1144 [19:25] <Kalaghni> but it just says theyre gonna work on it
#1145 [19:25] <googleeyed> ok
#1146 [19:26] <tyteen4a03> Kalaghni: then you will need to wait for their response
#1147 [19:26] <Kalaghni> and ill recieve an email eventually
#1148 [19:26] * googleeyed [webchat@75-167-81-33.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#1149 [19:26] <Kalaghni> okay
#1150 [19:27] * gabe [webchat@c-73-174-11-43.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1151 [19:31] * Kjell [webchat@modemcable240.212-175-137.mc.videotron.ca] has joined #minecrafthelp
#1152 [19:31] <Kjell> hi
#1153 [19:31] <Kjell> I migrated my minecraft account quite a long while ago to a mojang account and no username or password combinations seem to work
#1154 [19:34] <mattym> Kjell, If you migrated, you need to login with an Email (the one you migrated to) and password.
#1155 [19:34] <mattym> Kjell, However if you have tried and failed to log in a bunch the following may apply.
#1156 [19:34] <mattym> ??> Kjell login/throttle
#1157 [19:34] <Absol> Kjell: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1158 [19:34] <Absol> Kjell: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1159 [19:35] <Kjell> thank you, I will try that again, I've tried changing my passwords and stuff before
#1160 [19:39] <Kjell> the problem I'm having is I can't remember which email I migrated to, because the one I thought I migrated to isn't working. I do, however, know what email I used to purchase the account, does that help with anything?
#1161 [19:40] <mattym> Kjell, At this point, before you proceed with anything, make sure you wait the 1 hour till the lockout has passed.
#1162 [19:40] <Kjell> ok
#1163 [19:42] * BoardingBurns222 [webchat@secure-wireless-nat-20-169.msu.montana.edu] has joined #minecrafthelp
#1164 [19:43] <BoardingBurns222> Hello! I am having trouble with my minecraft game. The launcher works, and it brings me into the game, however, when I start any kind of world and try to play, as soon as it loads in, it crashes.
#1165 [19:43] <mattym> ??> BoardingBurns222 launcher/log
#1166 [19:43] <Absol> BoardingBurns222: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1167 [19:47] <BoardingBurns222> https://paste.gg/p/anonymous/b8d9b969f6f94758be105dba294a4148
#1168 [19:47] <BoardingBurns222> Sorry for the time it took to do that.
#1169 [19:47] <mattym> BoardingBurns222, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1170 [19:49] <BoardingBurns222> That worked. What did that even do?
#1171 [19:49] <BoardingBurns222> Sorry for my lack of knowledge on the subject.
#1172 [19:49] <mattym> BoardingBurns222, Its a setting your computer hardware does not support.
#1173 [19:50] <BoardingBurns222> Ah, thanks so much. I appreciate the help. Have a wonderful night.
#1174 [20:16] * cassie [webchat@c-71-57-252-126.hsd1.pa.comcast.net] has joined #minecrafthelp
#1175 [20:18] <cassie> hey! so I decided I wanted to start playing again, but I haven't logged into my account since I was way younger, probably around 13, and now im in college. The email i used to log in back then isn't active anymore, and im not sure what password i used. is there anyway to get the account back without having to buy the game again?
#1176 [20:18] <mattym> ??> cassie account/send-email
#1177 [20:18] <Absol> cassie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1178 [20:18] <Absol> cassie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1179 [20:21] * cassie [webchat@c-71-57-252-126.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1180 [20:49] * Daniel6 [webchat@c-75-70-20-92.hsd1.co.comcast.net] has joined #minecrafthelp
#1181 [20:51] <Daniel6> to make the story short, I had a problem in my friends realm where I was teleported very high (around 100000 blocks) and then crashed the realm. everyone else can play, however i cant get in without making everyone crash. any way that we can fix this?
#1182 [20:51] <mattym> Daniel6, Has your friend tried restarting the Realm?
#1183 [20:51] * uhhh [webchat@c-73-139-145-214.hsd1.fl.comcast.net] has joined #minecrafthelp
#1184 [20:51] <uhhh> helo
#1185 [20:51] <Daniel6> yes, he has
#1186 [20:51] <uhhh> yes
#1187 [20:52] <mattym> Daniel6, Is it a Java Edition, or Bedrock Edition Realm?
#1188 [20:52] <Daniel6> Java
#1189 [20:52] <uhhh> java
#1190 [20:52] <Daniel6> 1.13
#1191 [20:53] <mattym> Daniel6, Your friend will need to stop the Realm, download the world, remove your player data, then re-upload the world, and start the Realm.
#1192 [20:53] <Daniel6> ok, thank you. will this make everyone lose their items? that was a concern that came up when were discussing options of what to do.
#1193 [20:54] <mattym> Daniel6, If done correctly, only yours.
#1194 [20:54] <Daniel6> ok. thanks
#1195 [20:55] <Andrio> You don't actually have to delete the items; it's just easier to do it that way.
#1196 [20:55] <mattym> Not sure how well the usual tools to edit them work in 1.13+
#1197 [20:56] <Andrio> NBTExplorer works fine still.
#1198 [21:00] <uhhh> hey, once my minecraft launches, it stays on the mojang screen and doesn't move from it, and when i click on it, i have to force close it
#1199 [21:00] <uhhh> how do i get it to Not do that
#1200 [21:01] <mattym> ??> uhhh tools/hjt
#1201 [21:01] <Absol> uhhh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1202 [21:01] <Absol> uhhh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1203 [21:03] <uhhh> okay i'll do it right now
#1204 [21:09] <uhhh> https://paste.ubuntu.com/p/txtNC5BF9Z/
#1205 [21:10] <mattym> ??> uhhh av/adwcleaner
#1206 [21:10] <Absol> uhhh: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1207 [21:10] <Absol> uhhh: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1208 [21:11] <uhhh> okay
#1209 [21:20] * jASON [webchat@24-151-33-185.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1210 [21:20] <jASON> havent played minecraft in a few years, remember my username and not password is there anyway to recover it
#1211 [21:21] <mattym> jASON, Was your account ever migrated?
#1212 [21:21] <jASON> no not yet
#1213 [21:24] * John4 [webchat@c-73-72-190-206.hsd1.il.comcast.net] has joined #minecrafthelp
#1214 [21:25] <mattym> jASON, Then you will need to contact Mojang support to recover the account.
#1215 [21:25] <mattym> ??> jASON account/send-email
#1216 [21:25] <Absol> jASON: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1217 [21:25] <Absol> jASON: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1218 [21:25] * uhhh [webchat@c-73-139-145-214.hsd1.fl.comcast.net] has joined #minecrafthelp
#1219 [21:25] <uhhh> hello i'm back
#1220 [21:25] <mattym> uhhh, Try to start the game again, it may take a while to start up.
#1221 [21:25] <uhhh> alright!
#1222 [21:26] * tk337 [webchat@cpe-74-132-103-178.kya.res.rr.com] has joined #minecrafthelp
#1223 [21:26] <John4> I forgot what my account was, I play it on my Xbox one and I was wondering if I could have the same account for Java edition on my Mac. If there is a way to find out what or how to figure out what that account is, it would be very helpful
#1224 [21:27] <tk337> Hi, I have a very important question regarding my account
#1225 [21:27] <tk337> In short, I can't recover my old Minecraft.net account because the email associated with the account has ceased to exist
#1226 [21:27] <mattym> John4, You cannot use an Xbox account for Java edition.
#1227 [21:28] <mattym> John4, Did you previously have a Java Edition account?
#1228 [21:28] <mattym> tk337, Was it never Migrated?
#1229 [21:28] <John4> no first time
#1230 [21:28] <John4> I always played on xbox
#1231 [21:28] <mattym> John4, Then the Java Edition is a separate purchase.
#1232 [21:29] <tk337> Wasn't able to migrate before the email went null. Company got bought out beforehand
#1233 [21:29] <mattym> tk337, You will need to contact Mojang support to resolve that.
#1234 [21:29] <mattym> ??> tk337 account/send-email
#1235 [21:29] <Absol> tk337: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1236 [21:29] <Absol> tk337: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1237 [21:29] <tk337> I figured, so I already did that
#1238 [21:29] <John4> ok thanks so much, so is there a way to figure out what my xbox account is?
#1239 [21:29] <tk337> Didn't know if the community would know anything about it
#1240 [21:29] <tk337> Thank you though!
#1241 [21:30] * Daniel6 [webchat@c-75-70-20-92.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1242 [21:30] <mattym> John4, We don't real much with the console editions, so we have no idea where to start with that. You can try the Xbox Live support page.
#1243 [21:31] * tk337 [webchat@cpe-74-132-103-178.kya.res.rr.com] has quit. (Client Quit)
#1244 [21:31] <uhhh> it worked! thank you guys so much!
#1245 [21:31] <John4> Ok thanks though this helped soo much!!!!!
#1246 [21:31] <John4> Ok thanks though this helped soo much!!!!!
#1247 [21:31] * John4 [webchat@c-73-72-190-206.hsd1.il.comcast.net] has left #minecrafthelp
#1248 [22:15] * Minati [webchat@c-73-193-188-112.hsd1.nj.comcast.net] has joined #minecrafthelp
#1249 [22:16] <Minati> Hello, I think my account is being throttled but ive waited over 24 hours.
#1250 [22:16] <Minati> Changed password and still nothing
#1251 [22:17] <CapFan67> Minati, When you try to login with the client, what's the exact message you get back?
#1252 [22:17] <Minati> "Login failed. Invalid username or password."
#1253 [22:18] <CapFan67> Minati, Are you able to log into Mojang.com?
#1254 [22:18] <Minati> Yes I am, Not a problem
#1255 [22:19] <CapFan67> Minati, Hmm.. You don't *seem* to be behind a proxy or VPN at the moment. Do you use one when you play?
#1256 [22:19] <Minati> I do not use one
#1257 [22:19] <CapFan67> Minati, It's a long shot, but lets see if you have any incompatible software loaded that is known to block logins:
#1258 [22:20] <CapFan67> ??> Minati tools/hjt
#1259 [22:20] <Absol> Minati: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1260 [22:20] <Absol> Minati: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1261 [22:20] <Minati> So download that?
#1262 [22:20] * iron_kompotik [webchat@90.151.87.193] has joined #minecrafthelp
#1263 [22:21] <CapFan67> Minati, That's a tool developed by Trend Micro that will list the running software on your system. Run as Administrator. Then, paste the resulting report to the site listed. Give is the URL.
#1264 [22:21] <CapFan67> Minati, I'll compare it to the list of known incompatible software.
#1265 [22:21] <Minati> Okay give me a sec
#1266 [22:22] <iron_kompotik> How To Change The E-Mail?
#1267 [22:22] <CapFan67> iron_kompotik, If you have a Mojang account, and know your challenge question answers, you can change your email here: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#1268 [22:27] <Minati> Okay ill put it to expire in a day
#1269 [22:27] <CapFan67> Minati, As you wish.
#1270 [22:27] <Minati> https://paste.ubuntu.com/p/5xtHbwsvmX/
#1271 [22:28] <CapFan67> Minati, Good news. I know what the problem is:
#1272 [22:28] <CapFan67> ??> Minati info/mcleaks
#1273 [22:28] <Absol> Minati: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1274 [22:28] <Absol> Minati: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1275 [22:28] <CapFan67> ??> Minati win/hosts/edit
#1276 [22:28] <Minati> Huh?
#1277 [22:28] <Absol> Minati: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1278 [22:28] <Absol> Minati: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1279 [22:28] <Minati> What is mcleaks
#1280 [22:29] <CapFan67> Minati, You have or have had MCLeaks loaded on your computer. It's an hacked alt-account program.
#1281 [22:29] <Minati> Does that mean my account got hacked
#1282 [22:29] <CapFan67> Minati, Not necessarily.
#1283 [22:29] <Minati> Oh thank god so how do i fix it
#1284 [22:30] <CapFan67> Minati, But you, or someone with access to your computer, has run MCLeaks on your PC to use hacked alt-accounts. So... 3 steps... (1) follow the instructions to fix your hosts file. (2) Verify that your client works. (3) change your password, as they now have your login info and *will* hijack your account.
#1285 [22:31] <Minati> Bro my heart is beating so fast
#1286 [22:31] <CapFan67> Minati, Put that adrenaline to work, and fix your hosts file.
#1287 [22:32] <Minati> Alright ill do that brb
#1288 [22:32] <CapFan67> Minati, If you need the instructions again, or have an trouble along the way, let me know.
#1289 [22:32] <CapFan67> *any
#1290 [22:34] <Minati> where do i find system root?
#1291 [22:35] <mattym> Minati, You don't "find" it, you need to access it exactly as described.
#1292 [22:35] <CapFan67> Minati, Just type that full string into the open file dialog.
#1293 [22:35] <Minati> Oh I see
#1294 [22:36] <Minati> So anything in the hosts folder remove them right
#1295 [22:36] <CapFan67> Minati, Remove the lines that say MOjang.com. ..the entire line.
#1296 [22:37] <Minati> Theres 2 of them, One saying sessionserver.mojang.com and authserver.mojang.com
#1297 [22:37] <CapFan67> Minati, Yup.. Those are the ones causing you trouble.
#1298 [22:37] <Minati> And the ips 2 right
#1299 [22:38] <CapFan67> Minati, Again, remove the entire line (including the numbers).
#1300 [22:38] <Minati> Haha thank you sorry im slow
#1301 [22:38] <CapFan67> Minati, All good. Better to ask if you're not sure.
#1302 [22:38] <Minati> So it's gone, I can login now?
#1303 [22:39] <CapFan67> Minati, if you've edited and save, then yes.. test your client.
#1304 [22:39] <CapFan67> Minati, When it works, don't excitedly forget step 3. They have your login info. make sure you change your password.
#1305 [22:40] <Minati> Oh thank god it worked !!
#1306 [22:40] <CapFan67> Minati, I'm glad to hear it's working.
#1307 [22:41] <Minati> Okay i will change my password now
#1308 [22:42] <Minati> Thank you so much CapFan67! Life saver man
#1309 [22:42] <CapFan67> Minati, I'm very glad I was able to be helpful. Enjoy the game!
#1310 [22:43] <Minati> :* if only i could send a kiss emoji haha
#1311 [23:20] * Kalaghni [webchat@d24-36-246-92.home1.cgocable.net] has quit. (Quit: webchat.esper.net)
#1312 [23:22] * SmokingBlunts [webchat@151.sub-174-223-138.myvzw.com] has joined #minecrafthelp
#1313 [23:22] <SmokingBlunts> I am unable to login to my account because I no longer have access to my email. Can someone help
#1314 [23:23] <mattym> SmokingBlunts, You don't need access to the email to be able to log in, are you also missing other account info?