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#9 [02:06] * adobe [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#10 [02:08] <adobe> I couldn't get an email anyway, and the password was incorrect. I'm sure that's password is right.
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#13 [02:21] * ZMAN [webchat@cpe-110-151-16-244.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#14 [02:22] <ZMAN> Hello, minecraft keeps coming up with this error when i try to join my server using my public ip address:io.netty.channel.abstractchannel
#15 [02:23] <ZMAN> Any ideas on how to fix it?
#16 [02:39] * ZMAN [webchat@cpe-110-151-16-244.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#17 [02:40] <ZMAN> Hello i cant figure out this problem, minecraft keeps coming up with this error: io.netty.channel.abstractchannel
#18 [02:49] * jade6 [webchat@050-091-251-239.res.spectrum.com] has joined #minecrafthelp
#19 [02:49] <jade6> so I just bought Minecraft but now I cant launch it what do I do?
#20 [02:53] * jade6 [webchat@050-091-251-239.res.spectrum.com] has quit. (Client Quit)
#21 [03:35] <ZMAN> Hello i cant figure out this problem, minecraft keeps coming up with this error: io.netty.channel.abstractchannel
#22 [04:09] * mbore02 [webchat@229-8-8.connect.netcom.no] has joined #minecrafthelp
#23 [04:09] <mbore02> how do i turn off cheats in realm
#24 [04:18] * adobe [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#25 [04:22] <adobe> I couldn't get the mail anyway. The login prompt had a wrong password, but I was sure password was right, and I couldn't change my mailbox.
#26 [04:23] <urielsalis> ??> adobe account/send-email
#27 [04:23] <Absol> adobe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#28 [04:23] <Absol> adobe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#29 [04:24] <adobe> oh,thanks
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#35 [06:08] * Dragon_Fireman [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#36 [06:08] <Dragon_Fireman> I logged in to the game using VPN, and then logged in again to show a password was not true
#37 [06:33] * gbfg [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#38 [06:34] <gbfg> I logged in to the game using VPN, and then logged in again to show a password was not true
#39 [06:41] * FF_Tominator [webchat@cst2-168-87.cust.vodafone.cz] has joined #minecrafthelp
#40 [06:42] <FF_Tominator> Can who speak czech?
#41 [06:46] <FF_Tominator> If I want to have my minecraft skin it off.
#42 [06:57] * trolakai [webchat@175.111.132.77.rev.sfr.net] has joined #minecrafthelp
#43 [06:58] <trolakai> bonjour
#44 [07:00] <trolakai> I would like to know how to update my ip because it is not good
#45 [07:04] * abc [webchat@193.175.5.176] has joined #minecrafthelp
#46 [07:06] <abc> Hey, does anyone know why the game is crashing with the error EXCEPTION_ACCESS_VIOLATION? Some dayys ago everything was fine but now the game usually crashes
#47 [07:06] <abc> This is the error
#48 [07:06] <abc> https://paste.ubuntu.com/p/JN96XTFRRf/
#49 [07:07] <FF_Tominator> please go old verzy 1.8 and this fix and upgrade.
#50 [07:07] <abc> it's a bit weird, sometimes it does not crash but usually it does
#51 [07:08] <abc> Okay thanks I'll try that
#52 [07:09] <trolakai> my skin does not want to put itself in the servers online
#53 [07:09] <FF_Tominator> don't thank
#54 [07:10] * priyal [webchat@static-64-222-173-126.myfairpoint.net] has joined #minecrafthelp
#55 [07:10] <priyal> i can not login
#56 [07:11] <trolakai> how am I doing?
#57 [07:11] <priyal> i can not login
#58 [07:11] <FF_Tominator> I have minecraft Windows 10
#59 [07:12] <trolakai> no. java
#60 [07:12] <trolakai> windows 7 x)
#61 [07:12] * FF_Tominator [webchat@cst2-168-87.cust.vodafone.cz] has quit. (Quit: webchat.esper.net)
#62 [07:12] <priyal> no just can not get on
#63 [07:13] * priyal [webchat@static-64-222-173-126.myfairpoint.net] has quit. (Client Quit)
#64 [07:13] <abc> It still keeps crashing :(
#65 [07:14] <trolakai> my skin does not want to put itself why?
#66 [07:15] <abc> Did you wait for some time?
#67 [07:15] * trolakai [webchat@175.111.132.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#68 [07:26] <gbfg> I logged in to the game using VPN, and then logged in again to show a password was not true
#69 [08:08] * xoxox [webchat@cm-171-101-136-161.revip11.asianet.co.th] has joined #minecrafthelp
#70 [08:09] <xoxox> play online with up to 7 players but I can play only 5 friends. What can I do
#71 [08:10] * Sandwich [webchat@97e6eaa4.skybroadband.com] has joined #minecrafthelp
#72 [08:11] <Sandwich> io.netty.channel.abstractchannel$annotatedconnectexception error keeps showing when trying to connect over LAN
#73 [08:11] <Sandwich> Wanted to see if there was a known solution to the problem as searching the problem has conflicting messages come up
#74 [08:13] * coolmanlucario [webchat@d24-55-213-167.home4.cgocable.net] has joined #minecrafthelp
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#77 [08:17] <coolmanlucario> My son asked me to get Minecraft and me not knowing there are 2 different versions ordered Java edition instead of windows 10 edition. I did email Mojang but its been 13 days since I contacted them. Should it take that long to get a response and is there a number you can call.
#78 [08:17] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
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#80 [08:20] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#81 [08:21] <derate> hey i cant log in on servers and launchers properly turning off encrypted connections didnt help
#82 [08:21] * coolmanlucario3 [webchat@d24-55-213-167.home4.cgocable.net] has joined #minecrafthelp
#83 [08:21] <coolmanlucario3> My son asked me to get Minecraft and me not knowing there are 2 different versions ordered Java edition instead of windows 10 edition. I did email Mojang but its been 13 days since I contacted them. Should it take that long to get a response and is there a number you can call.
#84 [08:22] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Client Quit)
#85 [08:22] <Greymagic27> coolmanlucario3, Let me get the response times for you
#86 [08:22] <Greymagic27> coolmanlucario3, Here we go: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#87 [08:24] * Dechi [webchat@152.174.81.177] has joined #minecrafthelp
#88 [08:24] <coolmanlucario> Ok So I guess they are backed up more then 2 weeks. I will just wait some more.
#89 [08:25] * coolmanlucario3 [webchat@d24-55-213-167.home4.cgocable.net] has quit. (Client Quit)
#90 [08:25] <coolmanlucario> Thanks
#91 [08:26] * coolmanlucario [webchat@d24-55-213-167.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#92 [08:28] <Dechi> Hi, could you help me please? I forgot the password of my account and I have been trying to change the password for more than a month but I do not get any mail, send an email to the support but I have not answered for a long time.
#93 [08:28] <Greymagic27> Dechi, Check here for the response times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#94 [08:28] <Greymagic27> Have you checked your spam folder for the email?
#95 [08:28] <Dechi> yes
#96 [08:30] <Dechi> and if I read that article, but will they take so long to respond?
#97 [08:30] <Greymagic27> Dechi, That article shows you when they will respond to emails
#98 [08:32] <Dechi> Sorry I do not speak much English, I read that article
#99 [08:37] * erdem [webchat@88.230.29.43.dynamic.ttnet.com.tr] has joined #minecrafthelp
#100 [08:37] <erdem> halp
#101 [08:37] <erdem> help
#102 [08:37] <Greymagic27> erdem, Howdy
#103 [08:37] <Greymagic27> How can we help?
#104 [08:37] <erdem> ben ingilizce bilmiyrm
#105 [08:38] <erdem> kkk
#106 [08:38] * erdem [webchat@88.230.29.43.dynamic.ttnet.com.tr] has quit. (Client Quit)
#107 [08:38] <Greymagic27> erdem, ?
#108 [08:39] <Dechi> Turkish
#109 [08:41] <Dechi> He said "I do not know English"
#110 [08:41] <Greymagic27> I'd have linked him to a translator if he stayed :P
#111 [08:48] * xoxox [webchat@cm-171-101-136-161.revip11.asianet.co.th] has quit. (Quit: webchat.esper.net)
#112 [08:54] * Dechi [webchat@152.174.81.177] has joined #minecrafthelp
#113 [08:57] <Dechi> I did a test changing the password of another account, and the email to change password came quickly
#114 [08:58] <Dechi> but the account that I'm trying to recover never comes to me the mail
#115 [08:59] <Dechi> hello?
#116 [09:00] <Greymagic27> Dechi, You've sent mojang an email, you'll need to wait for a reply
#117 [09:01] <Dechi> How much longer will I have to wait for an answer? I've been here for more than a month
#118 [09:02] <Greymagic27> Check this: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- When your date comes up then expect a reply
#119 [09:05] * Dechi [webchat@152.174.81.177] has quit. (Quit: webchat.esper.net)
#120 [09:06] * Rednaxe_ [webchat@dhcp-7947.dhcp.sognenett.no] has joined #minecrafthelp
#121 [09:07] <Rednaxe_> Why do i get java cant open messages when i try to open minecraft?
#122 [09:16] * Dion [webchat@524AABB9.cm-4-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#123 [09:16] <Dion> Hello
#124 [09:16] <Greymagic27> Dion, Howdy
#125 [09:16] <Dion> I need help with my account mail
#126 [09:16] <Greymagic27> What's the issue?
#127 [09:17] <Dion> I got this account from my friend because he doesnt play minecraft anymore
#128 [09:18] <Dion> But i wanted to change the email the only problem is that i have to verify the email and i dont have access to the email and neither has my friend because its an old email
#129 [09:18] <Greymagic27> ??> Dion account/send-email
#130 [09:18] <Absol> Dion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#131 [09:18] <Absol> Dion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#132 [09:18] * Pmkaf [webchat@111.red-83-42-178.dynamicip.rima-tde.net] has joined #minecrafthelp
#133 [09:19] <Dion> Thank you
#134 [09:19] <Pmkaf> Hi i used to play two or three years ago and i dont remember what the e mail i used was
#135 [09:20] <Pmkaf> what can i do?
#136 [09:26] * KTW [webchat@118.223.124.167] has joined #minecrafthelp
#137 [09:26] <KTW> hello?
#138 [09:26] * Dion [webchat@524AABB9.cm-4-3c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#139 [09:27] <KTW> have never registered But it is already registered. I don't know my ID
#140 [09:28] <KTW> How do I find mail for my account?
#141 [09:29] * KTW [webchat@118.223.124.167] has quit. (Client Quit)
#142 [09:31] * Laplace [webchat@sra83-1-88-163-206-146.fbx.proxad.net] has joined #minecrafthelp
#143 [09:32] <CapFan67> Pmkaf, Do you not know which of your emails you used to purchase with, or are you sure you no longer have access to that email?
#144 [09:33] * Sabo [webchat@102-005-128-083.dynamic.caiway.nl] has joined #minecrafthelp
#145 [09:33] <Sabo> Hi
#146 [09:33] <Sabo> My minecraft is not starting up
#147 [09:33] <CapFan67> Sabo, Do you get an error number or description, or just "not responding"?
#148 [09:33] <Sabo> Name: nether.ogg
#149 [09:34] <CapFan67> Sabo, So, errors downloading?
#150 [09:34] <Pmkaf> i knon which was the email that i used to buy the game but i dont have access to it and also i dont know if i changed it
#151 [09:34] <Pmkaf> know
#152 [09:34] <Sabo> request error: -101: ERR_CONNECTION_RESET
#153 [09:35] <CapFan67> Pmkaf, Can you log into your account, and do you know the answers to your security challenge questions?
#154 [09:35] <CapFan67> Sabo, Let's take a look at the specific error:
#155 [09:35] <CapFan67> ??> Sabo launcher/log-txt
#156 [09:35] <Absol> Sabo: We need to see your full launcher log, which is created in the game directory.
#157 [09:35] <Absol> Sabo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#158 [09:35] <Pmkaf> i know my username on the game my password but i cant log in
#159 [09:36] <Pmkaf> because i dont know the email
#160 [09:36] <CapFan67> Pmkaf, So, you think your account has been merge, but you didn't do it? What's your username and I'll check to see if it's merged.
#161 [09:37] <Pmkaf> my username is Pmkaf
#162 [09:37] * Ana1008 [webchat@ti0098a400-1106.bb.online.no] has joined #minecrafthelp
#163 [09:38] * Ana1008 [webchat@ti0098a400-1106.bb.online.no] has quit. (Client Quit)
#164 [09:38] <CapFan67> Pmkaf, Yes, your account is merged to a Mojang account. If you didn't merge your account, then it's likely been stolen. In that case, you'll need to contact Mojang Customer Support:
#165 [09:38] <CapFan67> ??> Pmkaf account/send-email
#166 [09:38] <Absol> Pmkaf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#167 [09:38] <Absol> Pmkaf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#168 [09:38] <Laplace> Hello. I tried to get Minecraft Premium, but my order is still in processing since six days. Why the treatment is so long ?
#169 [09:38] * volker [webchat@p5DC7ECB3.dip0.t-ipconnect.de] has joined #minecrafthelp
#170 [09:39] <volker> hi there
#171 [09:39] <Pmkaf> i probably have changed the email but i cant remember which is the email that i used because i have many
#172 [09:39] <CapFan67> Laplace, That usually boils down to your credit card provider blocking international transactions. Try another card, or contact your bank and authorize the international transaction.
#173 [09:39] <Pmkaf> is there any way to know it??¿?¿??
#174 [09:39] <volker> i have a problem by changing the email adress after we created a new acount
#175 [09:39] <CapFan67> Pmkaf, If you think it's one of your accounts, but you don't know which, request a password reset on every account. The one that responds is the correct account.
#176 [09:40] <Laplace> Roger that, I'll check.
#177 [09:40] <CapFan67> volker, If you have access to your account (you can log into Mojang.com), and you know your security challenge questions, then you can change your email address.
#178 [09:40] <volker> we made a mistake with the email the first time and took my fopr the account of my son
#179 [09:40] <Pmkaf> yeah i did that but its not working
#180 [09:40] <Pmkaf> UwU
#181 [09:41] <CapFan67> Pmkaf, If you're not receiving the system email on any accounts, you'll need to contact Mojang Customer Support.
#182 [09:41] * Sabo [webchat@102-005-128-083.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#183 [09:41] <volker> i think i have to contact the customer support too
#184 [09:41] <Pmkaf> there is no other way to know the email because more or less how much i will have to wait to get a response
#185 [09:42] <volker> we tried to ochange the pw and didn't receive an email yet
#186 [09:42] <CapFan67> Pmkaf, For your protection, Mojang doesn't release your private information (email) unless you login and authenticate.
#187 [09:42] <Pmkaf> ok
#188 [09:42] <Pmkaf> ty
#189 [09:43] <volker> how can i contact the support?
#190 [09:43] <CapFan67> volker, If you entered the wrong email when you created the account, password resets will go to the wrong address.
#191 [09:43] <CapFan67> ??> volker account/send-email
#192 [09:43] <Absol> volker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#193 [09:43] <Absol> volker: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#194 [09:43] <Pmkaf> Cant u just tell me the 1st letter
#195 [09:43] <Pmkaf> plox
#196 [09:43] * Laplace [webchat@sra83-1-88-163-206-146.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#197 [09:43] <CapFan67> Pmkaf, We are not Mojang. We fix technical issues in this channel, such as client crashes. I can't see your information.
#198 [09:44] <Pmkaf> :(
#199 [09:44] <Pmkaf> ok
#200 [09:44] <Pmkaf> ty capfan69
#201 [09:44] <Pmkaf> bye
#202 [09:44] <Pmkaf> and thanks for all :)
#203 [09:44] <CapFan67> Pmkaf, Best of luck.
#204 [09:45] <Pmkaf> :)
#205 [09:45] * Pmkaf [webchat@111.red-83-42-178.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#206 [09:56] * ChateauBrillant [webchat@sra83-1-88-163-206-146.fbx.proxad.net] has joined #minecrafthelp
#207 [10:00] <ChateauBrillant> Hello. I am not able to cancel a order in waitting, whatever I re-try after decades of minutes, or even days. How can I do this ?
#208 [10:01] <CapFan67> We're not Mojang, but rather volunteers helping with technical client issues. Having said that, we point people to web resources related to account issues. Are you talking about a Java Edition order or something for Bedrock on another platform?
#209 [10:03] <ChateauBrillant> I am talking about a Java Edition order.
#210 [10:04] <CapFan67> ChateauBrillant, Communicating with Mojang Customer Support regarding Java Edition issues does take time, so be patient. You can contact them here about your order:
#211 [10:04] <CapFan67> ??> ChateauBrillant account/send-email
#212 [10:04] <Absol> ChateauBrillant: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#213 [10:04] <Absol> ChateauBrillant: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#214 [10:05] <CapFan67> ChateauBrillant, The second link will give you a general idea of where they are in queue, processing tickets.
#215 [10:06] <ChateauBrillant> Received, ty.
#216 [10:06] * ChateauBrillant [webchat@sra83-1-88-163-206-146.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#217 [10:15] * AOK [webchat@S0106f0f249866f63.cg.shawcable.net] has joined #minecrafthelp
#218 [10:17] <AOK> Hi, my son would like to add the clay soldiers mod, but I cannot figure out how to add a mod. Is there a reliable and up to date resource to teach me?
#219 [10:19] <urielsalis> AOK: we dont help with mods here, but my recommendation is just to install forge from minecraftforge.net(they have a easy installer), then find the mods in curseforge.com or minecraftforums.net
#220 [10:19] <urielsalis> AOK: all other sites are usually not official
#221 [10:20] <AOK> thank you!
#222 [10:20] <urielsalis> AOK: "installing" mods once you have installed forge is just copying the .jar that you download from any of those sites and putting it on %appdata%\.minecraft\mods
#223 [10:21] <AOK> thank you!
#224 [10:21] * urielsalis tips hat
#224 [10:26] * Elias [webchat@193.183.208.41] has joined #minecrafthelp
#225 [10:28] <Elias> I can't log in to my account even though it says that both the email and password was sucsessful, and have recived an email about the account but yet i can't log in. I've tried to change the password and it still doesn't work to log in.
#226 [10:28] <CapFan67> Elias, Are you able to log into Mojang.com?
#227 [10:28] * Matt6 [webchat@ip-173-138-5-174.frfxsc.spcsdns.net] has joined #minecrafthelp
#228 [10:29] <Elias> No
#229 [10:29] * Matt6 [webchat@ip-173-138-5-174.frfxsc.spcsdns.net] has quit. (Client Quit)
#230 [10:29] <CapFan67> Elias, When you try to log into the client, what's the exact error?
#231 [10:30] <Elias> It says that either the password or the email doesn't match "Error! Unknown e-mail address or password."
#232 [10:30] * triedtoswiminlava [webchat@ip-173-138-5-174.frfxsc.spcsdns.net] has joined #minecrafthelp
#233 [10:30] <CapFan67> Elias, I see you're behind a VPN/Proxy. Have you tried to disable this and try connecting? (Mojang has many/most VPN/Proxy addresses blocked)
#234 [10:30] <Elias> How do you disaple it?
#235 [10:31] * Celectia [webchat@c83-251-226-192.bredband.comhem.se] has joined #minecrafthelp
#236 [10:31] <CapFan67> Elias, That depends on what VPN/Proxy software you have installed.
#237 [10:31] <CapFan67> Elias, Are you in a business setting, or a school campus?
#238 [10:32] <Elias> It's neither, just personal usage
#239 [10:32] <Celectia> hello
#240 [10:32] <Elias> Hello
#241 [10:33] <CapFan67> Elias, Then it's most likely the setting is on your local machine. Do you have a mobile device to test with (such as a phone)? If so, disconnect from your Wifi and test your Mojang.com login from your mobile device.
#242 [10:33] <Elias> Okay I will do that
#243 [10:34] <triedtoswiminlava> Hello everyone! I would like to ask if anyone has experience with the latest snapshot crashing shortly after loading the world. The crash mentions Java, so I installed the latest, but the game still crashes. I can play older versions fine, so I am wondering if this is a known bug with the new snapshot.
#244 [10:34] <Elias> That did work yes
#245 [10:35] <CapFan67> Elias, You'll need to disable your proxy settings or disable your VPN software on your local machine.
#246 [10:35] <Elias> Okay thank you
#247 [10:35] <CapFan67> triedtoswiminlava, I'm sorry, but we don't support snapshots in this channel.
#248 [10:35] <urielsalis> triedtoswiminlava: there is bugs.mojang.com though :P
#249 [10:38] * Vbassgg [webchat@189-89-166-195.STATIC.itsweb.com.br] has joined #minecrafthelp
#250 [10:39] <Vbassgg> Play minecraft pirate and wrong?
#251 [10:39] <Celectia> Hi... emmm i have i
#252 [10:39] <Celectia> ops
#253 [10:39] <triedtoswiminlava> Huh. Windows options for the bug reports only say Windows 10, which I do not use.
#254 [10:40] <Vbassgg> Play minecraft pirate and wrong?
#255 [10:40] <Vbassgg> please
#256 [10:40] <Vbassgg> respond
#257 [10:41] * triedtoswiminlava [webchat@ip-173-138-5-174.frfxsc.spcsdns.net] has quit. (Quit: webchat.esper.net)
#258 [10:42] * Celectia [webchat@c83-251-226-192.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#259 [10:42] <Vbassgg> Olá
#260 [10:42] * triedtoswiminlava [webchat@ip-173-138-5-174.frfxsc.spcsdns.net] has joined #minecrafthelp
#261 [10:43] <triedtoswiminlava> test
#262 [10:43] <CapFan67> Vbassgg, Do you have a question?
#263 [10:43] <Vbassgg> sim
#264 [10:43] <CapFan67> triedtoswiminlava, The JIRA (bugs.mojang.com) supports all versions plus the launcher. This includes Java snapshots.
#265 [10:44] <Vbassgg> Play minecraft pirate and wrong?
#266 [10:44] <CapFan67> Vbassgg, If you're asking about pirated versions, No. We do not support pirated versions and tend to kick people who promote them.
#267 [10:45] <triedtoswiminlava> I guess the chat space disconnected on me. Hm that's odd. I only saw Windows 10 listed, for Windows options. I'll look again, thankyou for your time.
#268 [10:45] <urielsalis> triedtoswiminlava: MC project
#269 [10:45] <urielsalis> triedtoswiminlava: thats the one for Java
#270 [10:45] <Vbassgg> thanks
#271 [10:51] <triedtoswiminlava> I cannot find this MC project. I am hopelessly confused, quite lost..hm. Thankyou as well for your time. Maybe it'll fix on its own after a new release, wishful thinking. D=
#272 [10:57] <triedtoswiminlava> Also, it seems only minecraft Realms get customer support? even though we all bought the game. Everything else says bug reports and not for getting help, not making sense. Well, so much for that. Bye everyone, have a nice weekend. =D
#273 [11:09] * gbfg [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#274 [11:10] <gbfg> When I logged in, my password was wrong. Can I change my mailbox without logging in, because I can't receive any messages in my mailbox now
#275 [11:11] <CapFan67> gbfg, If you don't have control of the registered email and you don't know the password to the account, you'll need to contact Mojang Customer Support:
#276 [11:11] <CapFan67> ??> gbfg account/send-email
#277 [11:12] <Absol> gbfg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#278 [11:12] <Absol> gbfg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#279 [11:12] * Elias [webchat@193.183.208.41] has quit. (Quit: webchat.esper.net)
#280 [11:12] * XHenniX [webchat@p54BA4C7B.dip0.t-ipconnect.de] has joined #minecrafthelp
#281 [11:13] * XHenniX [webchat@p54BA4C7B.dip0.t-ipconnect.de] has quit. (Client Quit)
#282 [11:14] <gbfg> Okay, but I wonder if it's possible that mojang blocked me ip or somrthing?
#283 [11:15] <CapFan67> gbfg, To isolate your IP as being temporarily blocked, use your mobile device, turn off wifi and try to login to Mojang.com.
#284 [11:17] <gbfg> Oh,thanks very much.I think it's useful
#285 [11:17] <CapFan67> gbfg, If that works, one possibility is a temporary block. Another is something configured on your computer such as VPN or Proxy.
#286 [11:18] <gbfg> Okay
#287 [11:19] * Tairex [webchat@ip-109-91-173-60.hsi12.unitymediagroup.de] has joined #minecrafthelp
#288 [11:19] <Tairex> Hi
#289 [11:19] <CapFan67> Hello.
#290 [11:20] <Tairex> So my problem is that I don't have access to my email and forgot my password
#291 [11:20] <Tairex> and now cannot log into my Account
#292 [11:20] <CapFan67> Tairex, If you don't have access to your email AND you don't know your password, then you'll need to contact Mojang Customer Support:
#293 [11:20] <CapFan67> ??> Tairex account/send-email
#294 [11:21] <Absol> Tairex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#295 [11:21] <Absol> Tairex: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#296 [11:23] * Powerplayer [webchat@167.91.2.198] has joined #minecrafthelp
#297 [11:23] <Powerplayer> I don't remember the email i used to use to log into minecraft
#298 [11:24] * gbfg [webchat@pacfour23.mailingespro.com] has quit. (Quit: webchat.esper.net)
#299 [11:25] <CapFan67> Powerplayer, Do you not know which of your emails it was, or are you sure you no longer have access to the email used?
#300 [11:25] * yung_mais [webchat@apn-46-77-129-176.dynamic.gprs.plus.pl] has joined #minecrafthelp
#301 [11:26] * yung_mais [webchat@apn-46-77-129-176.dynamic.gprs.plus.pl] has quit. (Client Quit)
#302 [11:30] * Tairex [webchat@ip-109-91-173-60.hsi12.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#303 [11:30] * Omar_Ahmed [webchat@host-41.35.64.34.tedata.net] has joined #minecrafthelp
#304 [11:30] <Omar_Ahmed> hello?
#305 [11:31] <Omar_Ahmed> i can't get the code for minecraft windows 10 edition, why?
#306 [11:32] <Omar_Ahmed> i can't even get the option to get the code
#307 [11:32] * Omar_Ahmed [webchat@host-41.35.64.34.tedata.net] has quit. (Client Quit)
#308 [11:45] * Fettso [webchat@ip-88-153-125-132.hsi04.unitymediagroup.de] has joined #minecrafthelp
#309 [11:45] <Fettso> hello
#310 [11:46] * radcaz [webchat@c-67-161-90-109.hsd1.wa.comcast.net] has joined #minecrafthelp
#311 [11:46] <Fettso> anyone here wo can help?
#312 [11:46] <CapFan67> Hi
#313 [11:46] <CapFan67> Fettso, That depends on what you need help with.
#314 [11:47] <radcaz> Hi. Can someone tell me where to download JAVA update 1.14?
#315 [11:47] <Fettso> when i want to join a Server i get the following msg: "io.netty.channel.abstractChannel$annotatedConnectException: COnnection timed out: no further Information"
#316 [11:47] <Fettso> this only happens on a Server i bought
#317 [11:48] <CapFan67> radcaz, 1.14 hasn't released yet. There are snapshots available and can be enabled in the launcher.
#318 [11:48] <CapFan67> Fettso, Enter your server address into this tool. What response do you get? https://dinnerbone.com/minecraft/tools/status/
#319 [11:49] <Fettso> the Server Version, the ping, and that no one is on the server
#320 [11:50] <Fettso> sry for my englisch im from germany
#321 [11:50] <CapFan67> Fettso, In that case, the server is online. Do you fail to connect to other servers, or just your own?
#322 [11:50] <Fettso> just on this server
#323 [11:51] <Fettso> my Friends can join the server
#324 [11:51] <CapFan67> Fettso, If the tool shows the server online, and you can connect to other servers just not this one server, then the connection between you and the server is likely the problem. It's not likely that we or you can do anything to fix that.
#325 [11:52] <Fettso> hm
#326 [11:52] <Fettso> ok thank you.
#327 [11:53] <Fettso> now my 10€ are gone to the hoster ….
#328 [11:53] <CapFan67> Fettso, I'm sorry to bear the bad news. Perhaps your host has other locations they can move your service to.
#329 [11:56] * Fettso [webchat@ip-88-153-125-132.hsi04.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#330 [11:57] * Rhys8 [webchat@cldnon0102w-lp140-01-70-26-146-118.dsl.bell.ca] has joined #minecrafthelp
#331 [11:57] <Rhys8> please help i cant login
#332 [11:57] <CapFan67> Rhys8, What happens when you try?
#333 [11:58] <Rhys8> It says I have a wrong pasword or email
#334 [11:58] <Rhys8> and when i try to reset i dont get the email
#335 [11:58] <CapFan67> Rhys8, Are you able to log into Mojang.com?
#336 [11:59] <Rhys8> I'll try one sec
#337 [11:59] <Rhys8> Error, unknow email adress or password
#338 [12:00] <CapFan67> Rhys8, Ok. If you can't log into Mojang.com and are not getting Mojang system emails, then you'll need to contact Mojang Customer Support:
#339 [12:00] <CapFan67> ??> Rhys8 account/send-email
#340 [12:00] <Absol> Rhys8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#341 [12:00] <Absol> Rhys8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#342 [12:01] <Rhys8> Okay thank you
#343 [12:01] * Rhys8 [webchat@cldnon0102w-lp140-01-70-26-146-118.dsl.bell.ca] has quit. (Client Quit)
#344 [12:04] * Antivent87 [webchat@cpe-24-164-252-195.new.res.rr.com] has joined #minecrafthelp
#345 [12:04] <Antivent87> Hello
#346 [12:04] <CapFan67> Hi
#347 [12:04] * Antivent87 [webchat@cpe-24-164-252-195.new.res.rr.com] has quit. (Client Quit)
#348 [12:06] * TrueWolves [~MyOwnRoad@2601:8c0:4280:4d70:3d1c:54:971d:3bf7] has quit. (Read error: Connection reset by peer)
#349 [12:17] * MaximLiebtCeline [webchat@p5B266556.dip0.t-ipconnect.de] has joined #minecrafthelp
#350 [12:19] <MaximLiebtCeline> Hey guys, I need help because I can not change my password and there is no emal when reset would be glad about an answer.
#351 [12:20] <CapFan67> MaximLiebtCeline, Did you check your spam/junk folders?
#352 [12:21] <MaximLiebtCeline> yes
#353 [12:21] <CapFan67> MaximLiebtCeline, If you're not getting Mojang system emails, then you'll need to contact Mojang Customer Support:
#354 [12:21] <CapFan67> ??> MaximLiebtCeline account/send-email
#355 [12:21] <Absol> MaximLiebtCeline: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#356 [12:21] <Absol> MaximLiebtCeline: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#357 [12:22] <MaximLiebtCeline> I have already made
#358 [12:22] <CapFan67> MaximLiebtCeline, Then you're on the path. You'll just need to wait for them to respond.
#359 [12:23] <MaximLiebtCeline> okay,thx
#360 [12:27] * NoHacksJustPro [webchat@powered-by.xenosite.net] has joined #minecrafthelp
#361 [12:28] <NoHacksJustPro> gsecurity skin settingene?
#362 [12:28] <NoHacksJustPro> security skin setting gene?
#363 [12:29] * NoHacksJustPro [webchat@powered-by.xenosite.net] has quit. (Client Quit)
#364 [12:48] * Uros44Craft [webchat@93-86-139-29.dynamic.isp.telekom.rs] has joined #minecrafthelp
#365 [12:48] <Uros44Craft> I need help
#366 [12:49] * Uros44Craft [webchat@93-86-139-29.dynamic.isp.telekom.rs] has quit. (Client Quit)
#367 [12:56] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 190 seconds)
#368 [13:02] * Delaxarnyazer [~Delaxarny@2001:470:7cfb:eac::f5d5] has joined #minecrafthelp
#369 [13:04] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has quit. (Ping timeout: 198 seconds)
#370 [13:05] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
#371 [13:22] * derps [webchat@c-71-56-200-235.hsd1.co.comcast.net] has joined #minecrafthelp
#372 [13:27] <derps> an account I used to play on was compromised over a year ago and my attempts to recover it haven't been successful. I don't have the original email it was on & it might not be connected to it anymore either. What options do I have?
#373 [13:28] <mattym> ??> derps account/send-email
#374 [13:28] <Absol> derps: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [13:28] <Absol> derps: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#376 [13:32] * joe [webchat@host-92-16-113-29.as13285.net] has joined #minecrafthelp
#377 [13:32] <joe> I cant play the game
#378 [13:33] <joe> every time I try start it up it always freezes on the first load up screen where it says mojang
#379 [13:33] * joe [webchat@host-92-16-113-29.as13285.net] has quit. (Client Quit)
#380 [13:39] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#381 [13:58] * tyler [webchat@79-77-73-225.dynamic.dsl.as9105.com] has joined #minecrafthelp
#382 [13:58] <tyler> hello
#383 [13:59] * tyler [webchat@79-77-73-225.dynamic.dsl.as9105.com] has quit. (Client Quit)
#384 [14:06] * thehostilezone [webchat@d66-222-238-184.abhsia.telus.net] has joined #minecrafthelp
#385 [14:07] <thehostilezone> hello, i need some help regarding my account
#386 [14:09] <thehostilezone> i sent a recovery email and have not got anything back, i emailed mojang... still nothing. That was a week ago.
#387 [14:09] <mattym> thehostilezone, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#388 [14:09] <thehostilezone> that delayed? Hmmm.
#389 [14:35] * TJ [webchat@78-60-212-134.static.zebra.lt] has joined #minecrafthelp
#390 [14:35] <TJ> Hello
#391 [14:57] * isthisaname [webchat@23.135.150.178.triolan.net] has joined #minecrafthelp
#392 [15:01] <isthisaname> So I just installed Minecraft and when I'm trying to launch it, it says "Unable to download Minecraft, please try again later". I've been trying for a while now and apparently this is not a firewall issue. What can I do to fix this?
#393 [15:06] <tyteen4a03> ??> isthisaname tools/hjt
#394 [15:06] <Absol> isthisaname: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#395 [15:06] <Absol> isthisaname: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#396 [15:19] <isthisaname> https://paste.ubuntu.com/p/zRqvPxhp6M/
#397 [15:24] * Sarham [webchat@67.198.118.210] has joined #minecrafthelp
#398 [15:25] <Sarham> Hello, my unmigrated account "Sarham" is no longer working. Need help to fix my account.
#399 [15:27] <Lord_Ralex> You will have to contact Mojang, as the account was migrated and it's name changed to OBEY_Chrismhar, which indicates someone stole it from you
#400 [15:27] <Lord_Ralex> ??> Sarham mojang/email
#401 [15:27] <Absol> Sarham: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#402 [15:27] <Absol> Sarham: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#403 [15:33] <tyteen4a03> isthisaname: uninstall: TuneUp Utilities
#404 [15:33] <tyteen4a03> isthisaname: and ESET
#405 [15:35] * Alexgames975 [webchat@162-228-152-173.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#406 [15:38] <Alexgames975> So.. I Deleted My Own Email Because Someone Had Access To It And Was Spamming Emails So I Couldn't Log Into It... Anyways I Went To My Account To Change My Email (Dumbly I Haven't Secured My Account) And It Wont Let Me Change My Email Until I Secure My Account.... So Here's The Problem... It Needs To Send Me And Email.... BUT They send it to my old
#407 [15:38] <Alexgames975> Email (Which I Don't Have Access To) So I Can't Change My Accounts Email.. Does Anyone Know How To Fix This?
#408 [15:39] <Alexgames975> An* Email
#409 [15:41] * isthisaname [webchat@23.135.150.178.triolan.net] has quit. (Quit: webchat.esper.net)
#410 [15:46] * Mmonti [webchat@host18-207-static.1-79-b.business.telecomitalia.it] has joined #minecrafthelp
#411 [15:47] <Mmonti> i bought minecraft for generic windows while i have windows 10, what can i do?
#412 [15:47] <CapFan67> Mmonti, Java Edition runs just fine on Windows 10. No need to do anything other than install and play.
#413 [15:48] <Mmonti> i'll try to install, thank you:)
#414 [15:53] * Mmonti [webchat@host18-207-static.1-79-b.business.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#415 [15:58] * isthisaname [webchat@23.135.150.178.triolan.net] has joined #minecrafthelp
#416 [16:01] <isthisaname> Uninstalling said programs did nothing, the same "Unable to download Minecraft" message appears. I don't remember encountering this before 1.13 update.
#417 [16:03] * spencer1655 [webchat@ip68-98-169-203.dc.dc.cox.net] has joined #minecrafthelp
#418 [16:04] <CapFan67> isthisaname, "Unable to download Minecraft" is a strange message. Let's look at your launcher_log for the details:
#419 [16:04] <CapFan67> ??> isthisaname launcher/log-txt
#420 [16:04] <Absol> isthisaname: We need to see your full launcher log, which is created in the game directory.
#421 [16:05] <Absol> isthisaname: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#422 [16:05] <spencer1655> hey i just really want to play minecraft but my password wont reset because the email wont come up in my gmail. not even in the spam folder. ive sent an email yesterday and still havent heard anything back from anyone
#423 [16:06] <CapFan67> spencer1655, If you're not receiving system emails from Mojang, you will need to contact Mojang Customer Support. Did you submit a ticket yesterday?
#424 [16:07] * jelly9 [webchat@99-110-176-47.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#425 [16:07] <spencer1655> i believe i did if its the thing that asks for your info and transaction code and for you to say whats happning.
#426 [16:07] <CapFan67> spencer1655, That's the one. One day is too soon. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#427 [16:08] <jelly9> its not letitng me log in
#428 [16:08] <spencer1655> i sent it at 2 pm est will it take like a week or something?
#429 [16:08] <jelly9> oh
#430 [16:09] <CapFan67> spencer1655, The link I provided will tell you what day Mojang is processing. Wait for that page to catch up with the day you submitted your ticket.
#431 [16:11] <isthisaname> This is a new install, the only thing I have is nativelog file https://paste.ubuntu.com/p/ZhjrpPxTdg/
#432 [16:11] <spencer1655> wait so they are still working on the 20th?
#433 [16:11] <CapFan67> spencer1655, Yes.
#434 [16:12] <CapFan67> isthisaname, I'm sorry, I thought you were having client errors. You're having errors just running the Launcher?
#435 [16:13] <spencer1655> do you know if they need to do something to make it so i can log into my minecraft account or can i do anything about it? i really need to get away from life right now because things are really bad.
#436 [16:13] <isthisaname> Yes, this message is the only thing that appears
#437 [16:14] <CapFan67> isthisaname, When you downloaded from Minecraft.net, did you downlaod and install a .exe or .msi?
#438 [16:14] <isthisaname> .msi file
#439 [16:14] <CapFan67> spencer1655, If you're not receiving system emails from Mojang, you will have to wait for their reply to handle account issues
#440 [16:15] <CapFan67> isthisaname, Have you tried running the launcher as administrator (just once to let it finish it's tasks)?
#441 [16:16] <spencer1655> oh.. well thank you cap for all your help and everyone else trying to help everyone. have a good day today
#442 [16:16] <isthisaname> Same message.
#443 [16:16] * spencer1655 [webchat@ip68-98-169-203.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#444 [16:19] <CapFan67> isthisaname, When you click on this link, do you download a file or get an error: http://launchermeta.mojang.com/mc/launcher.json
#445 [16:19] <isthisaname> It downloads.
#446 [16:20] <CapFan67> isthisaname, ...and yet the naitive log complains that it can't download that file.
#447 [16:22] <CapFan67> isthisaname, Although your hjt log didn't flag anything we normally look for, it's probably useful to run a malware cleaner on your machine to be sure:
#448 [16:23] <CapFan67> ??> isthisaname av/adwcleaner
#449 [16:23] <Absol> isthisaname: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#450 [16:23] <Absol> isthisaname: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#451 [16:32] * isthisaname [webchat@23.135.150.178.triolan.net] has joined #minecrafthelp
#452 [16:33] <isthisaname> I'm back after using adwcleaner, waiting for further instructions
#453 [16:34] <CapFan67> isthisaname, See if you have the same error now.
#454 [16:34] <isthisaname> It's still here.
#455 [16:35] <CapFan67> isthisaname, Ok, doing some research. Stand by.
#456 [16:35] <urielsalis> beta launcher?
#457 [16:35] <urielsalis> (still reading logs)
#458 [16:35] <CapFan67> urielsalis, The version doesn't appear to be the beta. It's a brand new install.
#459 [16:35] <urielsalis> isthisaname, have you tried disabling ESET?
#460 [16:36] <isthisaname> I completely uninstalled ESET
#461 [16:37] <CapFan67> isthisaname, Is it possible the time/date is set incorrectly on your system?
#462 [16:38] <urielsalis> Time: 07.02.2019 - 23:09 (UTC+02:00)
#463 [16:38] <urielsalis> looks fine here
#464 [16:41] * ChiefAHawk [webchat@24.100.190.140] has joined #minecrafthelp
#465 [16:41] <urielsalis> isthisaname, hi
#466 [16:41] <urielsalis> isthisaname, lets try the easy way, if that doesnt work we will try something else
#467 [16:41] <urielsalis> isthisaname, do you know how to open Windows firewall settings?
#468 [16:41] <urielsalis> isthisaname, do you know how to open Windows firewall settings?
#469 [16:42] * ChiefAHawk [webchat@24.100.190.140] has left #minecrafthelp
#470 [16:42] <urielsalis> isthisaname, it should appear if you search for "Allow a app through the firewall", not sure how it looks in russian
#471 [16:42] <isthisaname> I think I already added both Minecraft and Java to the exception list.
#472 [16:43] <urielsalis> isthisaname, can you double check they have both checkboxes selected?
#473 [16:43] <isthisaname> Both.
#474 [16:43] <urielsalis> isthisaname, https://i.imgur.com/NYep9j4.png
#475 [16:44] <urielsalis> isthisaname, lets try the other thing then
#476 [16:44] <urielsalis> isthisaname, search for cmd, right click it and select open as administrator
#477 [16:45] <urielsalis> isthisaname, on the window that opens, type netsh winsock reset . After it finishes, restart your pc like it tells you to
#478 [16:51] * isthisaname [webchat@23.135.150.178.triolan.net] has joined #minecrafthelp
#479 [16:52] <isthisaname> I rebooted but it still doesn't work.
#480 [16:52] <urielsalis> hmm
#481 [16:52] <urielsalis> can you make a new hjt report?
#482 [16:52] <urielsalis> ??> isthisaname tools/hjt
#483 [16:52] <Absol> isthisaname: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#484 [16:52] <Absol> isthisaname: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#486 [16:57] * Person [webchat@67.199.165.124] has joined #minecrafthelp
#487 [16:57] <Person> I am trying to get into the latest snapshot but its telling me this :
#488 [16:57] <urielsalis> Person, sorry but we dont help with the snapshots here
#489 [16:58] * Person [webchat@67.199.165.124] has quit. (Client Quit)
#490 [16:58] <urielsalis> Person, you can try the forums, or searching in bugs.mojang.com
#491 [17:03] <isthisaname> https://paste.ubuntu.com/p/F6GCd5WnKN/
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#493 [17:05] <urielsalis> isthisaname, the only thing that stands out is TomTom Home, but I dont think that would be causing issues
#494 [17:05] <urielsalis> isthisaname, worth turning it off to try though
#495 [17:06] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#496 [17:06] <isthisaname> It's a tool for updating car GPS system, but I'll try
#497 [17:07] <urielsalis> isthisaname, is this a work or school pc?
#498 [17:08] <isthisaname> It's a home PC.
#499 [17:09] <urielsalis> isthisaname, and you dont have a adblocker outside of your pc? Like with a raspberry pi?
#500 [17:09] <isthisaname> Only in-browser one
#501 [17:11] <urielsalis> isthisaname, do you know if your router has a firewall?
#502 [17:12] <urielsalis> isthisaname, and how much free space you have?
#503 [17:14] <isthisaname> It has a blacklist but it's empty. Also, around 110GB of free space
#504 [17:15] * criszew [webchat@89.35.93.58] has joined #minecrafthelp
#505 [17:15] <criszew> hello there <3
#506 [17:15] * criszew [webchat@89.35.93.58] has quit. (Client Quit)
#507 [17:15] <urielsalis> isthisaname, im really not sure what it might be causing it, saw some bugs related to the beta launcher with the same thing
#508 [17:15] <urielsalis> isthisaname, might be worth creating a bug report in bugs.mojang.com?
#509 [17:16] * criszew [webchat@89.35.93.58] has joined #minecrafthelp
#510 [17:16] <criszew> can someone help me with something ?
#511 [17:16] <urielsalis> criszew, just ask :)
#512 [17:17] <criszew> ok , old time ago i was trying to change my cape on optifine , and I don't know how but optifine showed me that my username or pass are not correct and i know that they were correct ... after a short period of time my account is not working even if i send pass reset to my mail ...
#513 [17:18] <urielsalis> ??> criszew account/send-email
#514 [17:18] <Absol> criszew: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [17:18] <Absol> criszew: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#516 [17:18] <mattym> isthisaname, On the error window that pops up from the launcher, can you hit the show all or more info button, and copy the full error details to the paste site and share the link.
#517 [17:19] <criszew> There's no error in launcher ...
#518 [17:20] <isthisaname> There's only button to close the launcher, no other buttons.
#519 [17:20] <criszew> Absol I don't have my transaction ID , I delete it ... because I don't know that I will need it later ...
#520 [17:20] <mattym> ??> criszew account/trans-id
#521 [17:20] <Absol> criszew: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#522 [17:22] <criszew> Absol someone bought this account for me as a present ... and he doens't remember anything ...
#523 [17:22] <mattym> criszew, All of your options are laid out on the pages we linked.
#524 [17:23] <criszew> Do you think that mojang can delete this minecraft account if I really want ?
#525 [17:23] <criszew> Without giving them any information or something ?
#526 [17:23] <mattym> criszew, No
#527 [17:24] <criszew> This account had only 1 mail in his existence .... I've been the owner of this account since creating it ...
#528 [17:24] <urielsalis> criszew, you did say it was after logging in to optifine
#529 [17:24] <mattym> criszew, All of you options have been given to you.
#530 [17:24] <criszew> yep urielsalis
#531 [17:26] <criszew> urielsalis optifine said that my credentials are invalid ...
#532 [17:26] <criszew> but i know that they were valid ...
#533 [17:26] <urielsalis> criszew, All of you options have been given to you.
#534 [17:26] <criszew> urielsalis
#535 [17:26] <criszew> ok thanks
#536 [17:27] * isthisaname [webchat@23.135.150.178.triolan.net] has quit. (Quit: webchat.esper.net)
#537 [17:28] * Bread [webchat@ool-43510402.dyn.optonline.net] has joined #minecrafthelp
#538 [17:29] <Bread> my minecraft says unable to access file everytime i try and launch it
#539 [17:29] <mattym> Bread, What is the exact full error?
#540 [17:30] <Bread> all to says is unable to access file, nothing else
#541 [17:30] <mattym> Bread, It will at the very least list the effected file, and have more info.
#542 [17:31] <Bread> should i click show more detail and send what that says?
#543 [17:31] <mattym> Bread, Yes
#544 [17:32] <Bread> Unable to access file. URL: https://launchermeta.mojang.com/v1/packages/1863782e33ce7b584fc45b037325a1964e095d3e/1.7.10.json Filename on disk: 1.7.10.json Path: C:/Users\normb\OneDrive\Documents\Curse\Minecraft\Install\assets\indexes/1.7.10.json Exists: true
#545 [17:32] <mattym> Bread, Does it work on the latest version, with the official launcher?
#546 [17:32] <Bread> yes, but with no other versions
#547 [17:33] <mattym> Bread, We do not support older versions or 3rd partly launcher, both of which you are using when that error appears.
#548 [17:33] <Bread> im using the official launcher and i am trying to use 1.7.10
#549 [17:34] <mattym> Bread, We dont help with old versions.
#550 [17:34] <Bread> thanks anyway
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#556 [17:49] * bob [webchat@97e0c9b6.skybroadband.com] has joined #minecrafthelp
#557 [17:50] <bob> I cannot access my old Minecraft account?
#558 [17:50] * Lord_of_Life_ [~Lord@79.125.198.128] has quit. (Ping timeout: 183 seconds)
#559 [17:50] * bob [webchat@97e0c9b6.skybroadband.com] has quit. (Client Quit)
#560 [17:52] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#561 [17:53] * matt1924 [webchat@172-220-181-015.dhcp.chtrptr.net] has joined #minecrafthelp
#562 [17:53] <matt1924> hi
#563 [17:53] <littlegamer37_YT> Does anybody know why my skin is Steve? I uploaded a custom skin but it changes me to Steve in multiplayer and singleplayer.
#564 [17:54] <matt1924> so i havent played minecraft for PC in years. im used to being able to login with just my username and password, and the my current email address doesnt match my account email address. i know my username and password. i just need to know the email i used to create the account so i can login. can anyone help me
#565 [17:55] <mattym> littlegamer37_YT, Does your account page show the skin you uploaded?
#566 [17:55] <littlegamer37_YT> Yes
#567 [17:55] <mattym> matt1924, So you have not Migrated the account?
#568 [17:55] <mattym> littlegamer37_YT, Its possible something is blocking your game from contacting the skins service.
#569 [17:55] <mattym> ??> littlegamer37_YT tools/hjt
#570 [17:55] <Absol> littlegamer37_YT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [17:56] <Absol> littlegamer37_YT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [17:56] <littlegamer37_YT> ill try. brb.
#573 [17:56] <matt1924> Correct. its been that long since ive tried to log in. i just need to know which email address used to create the minecraft account with the username: matt1924
#574 [17:57] <matt1924> i know my username and password.
#575 [17:57] <mattym> matt1924, You will need to contact Mojang to resolve that.
#576 [17:57] <matt1924> i however do not remember the email associated with the account
#577 [17:57] <mattym> ??> matt1924 account/send-email
#578 [17:57] <Absol> matt1924: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [17:57] <matt1924> i have sent them an email
#580 [17:57] <Absol> matt1924: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#581 [17:57] <matt1924> how long does it take to hear back
#582 [17:57] <mattym> matt1924, Read what was said to you
#583 [17:57] <matt1924> got it
#584 [17:58] <matt1924> thank you
#585 [17:58] <littlegamer37_YT> HijackThis said It may not be able to fix this and I will have to do it manually
#586 [17:59] <mattym> littlegamer37_YT, Hit ok then continue with the rest of the instructions.
#587 [17:59] <littlegamer37_YT> FYI, I also just uploaded the skin about an hour and a half ago.
#588 [17:59] <littlegamer37_YT> There is no OK button..
#589 [18:00] <littlegamer37_YT> wait
#590 [18:01] <littlegamer37_YT> it dident give me any insructions
#591 [18:01] <littlegamer37_YT> instructions*
#592 [18:01] <mattym> littlegamer37_YT, The instructions you were given here.
#593 [18:01] <littlegamer37_YT> okay, one second..
#594 [18:03] <littlegamer37_YT> gtg be back soon
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#596 [18:13] * Steve [webchat@host-174-45-108-139.bzm-mt.client.bresnan.net] has joined #minecrafthelp
#597 [18:16] * cusotm [webchat@cpe-66-25-14-231.tx.res.rr.com] has joined #minecrafthelp
#598 [18:20] <cusotm> I have a old unmigrated account that I have tried to migrate before but failed due to lack of information. On Jan 27,I was logged off my account and was not able to log back in. Because it is a old account, I cant change password or reattempt to migrate. I already emailed Mojang hoping its a problem in there end and not a hacked account. Is there a
#599 [18:20] <cusotm> nything else I should do before hearing back from Mojang or to get my account back?
#600 [18:20] <mattym> cusotm, You will need to wait on their reply.
#601 [18:28] <Steve> Hi. Is there a way to register a paid Minecraft bought through the Microsoft store into the Mojang login to access my paid version anywhere?
#602 [18:28] <mattym> Steve, No, they are two different platforms.
#603 [18:28] <Steve> OK, thanks for clarifying
#604 [18:29] * Steve [webchat@host-174-45-108-139.bzm-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
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#606 [18:43] * Berqq [webchat@47-186-107-51.dlls.tx.frontiernet.net] has joined #minecrafthelp
#607 [18:43] <Berqq> I'm unable to download any versions higher than 1.8
#608 [18:44] <Berqq> It states unable to save download
#609 [18:44] <Peki> i recently started playing minecraft again and now i cant get into my account
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#614 [19:15] * overcharger [webchat@pc-219-200-100-190.cm.vtr.net] has joined #minecrafthelp
#615 [19:15] <overcharger> Hi
#616 [19:15] <overcharger> Hi can anyone help me?
#617 [19:29] * liam4 [webchat@pool-100-10-48-152.prvdri.fios.verizon.net] has joined #minecrafthelp
#618 [19:30] <liam4> i got an email in the beginning of january saying that my account was compromised, but I didnt play minecraft at the time so i ignored it and now I'm trying to log in and so I have to reset my email (it said that in the email) but I'm not recieving the new email to reset my password. I'm just guessing that my account was actually compromised and th
#619 [19:30] <liam4> ey changed the registered email address, so is there any way i can get it back?
#620 [19:31] <liam4> reset my password* sorry
#621 [19:31] <mattym> ??> liam4 account/send-email
#622 [19:31] <Absol> liam4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#623 [19:31] <Absol> liam4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#624 [19:33] * liam4 [webchat@pool-100-10-48-152.prvdri.fios.verizon.net] has quit. (Client Quit)
#625 [19:38] * patricia [webchat@216.164.152.78] has joined #minecrafthelp
#626 [19:38] <patricia> my Minecraft keeps crashes and I don't know why
#627 [19:38] <patricia> help
#628 [19:38] <patricia> pls
#629 [19:40] <patricia> it says a file is being used in another process
#630 [19:42] <patricia> what the
#631 [19:45] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#632 [19:45] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has quit. (Client Quit)
#633 [19:50] * thelounge [webchat@97-126-81-34.tukw.qwest.net] has joined #minecrafthelp
#634 [19:50] * Espercorn kicked thelounge from #minecrafthelp (Reason: helounge :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#635 [19:54] <overcharger> My account has been transfered to mojang like automatically
#636 [19:54] <tyteen4a03> overcharger: unless you asked for it to be migrated, Mojang doesn't do this for you
#637 [19:54] <tyteen4a03> overcharger: what's your Minecraft username?
#638 [19:55] * fun_day [webchat@97-126-81-34.tukw.qwest.net] has joined #minecrafthelp
#639 [19:56] <fun_day> so, i cant remember my username and cant think of a way to find it either. I cant migrate my acct without it i guess :(
#640 [19:56] <tyteen4a03> ??> fun_day account/send-email
#641 [19:56] <fun_day> minecraft java from at least 4 years ago
#642 [19:56] <Absol> fun_day: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#643 [19:56] <Absol> fun_day: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#644 [20:00] <fun_day> thank you :D
#645 [20:00] <overcharger> tyteen4a03 i have an email that say so
#646 [20:00] <tyteen4a03> overcharger: what's your Minecraft username?
#647 [20:00] * Indrus [webchat@c-67-182-89-12.hsd1.ca.comcast.net] has joined #minecrafthelp
#648 [20:00] <overcharger> tyteen4a03 my minecraft name is overcharger
#649 [20:00] <tyteen4a03> ??> overcharger account/hacked
#650 [20:00] <Absol> overcharger: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#651 [20:00] <Absol> overcharger: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#652 [20:03] <overcharger> My account is the minecraft java version
#653 [20:03] <overcharger> now i cant even use my mail
#654 [20:03] <overcharger> For expample i press change password and the mail doesnt appear
#655 [20:04] <tyteen4a03> overcharger: follow the instructions in that page
#656 [20:07] * CS_Pharaoh [webchat@66-191-88-211.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#657 [20:08] <CS_Pharaoh> I just bought Minecraft and it says unable to save download what should I do
#658 [20:11] * Tomy [webchat@pc-219-200-100-190.cm.vtr.net] has joined #minecrafthelp
#659 [20:12] <Tomy> Hi i cant download minecraft, it keeps saying me to buy it
#660 [20:13] <tyteen4a03> CS_Pharaoh: do you have bitdefender installed?
#661 [20:13] <tyteen4a03> ??> Tomy account/bug/demo
#662 [20:13] <Absol> Tomy: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#663 [20:25] * fun_day [webchat@97-126-81-34.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#664 [21:06] * Gabe [webchat@65-128-150-234.mpls.qwest.net] has joined #minecrafthelp
#665 [21:07] <Gabe> i need help fixing minecraft
#666 [21:09] * CS_Pharaoh [webchat@66-191-88-211.dhcp.stpt.wi.charter.com] has quit. (Quit: webchat.esper.net)
#667 [21:09] <Gabe> how do I fix the se binary issue
#668 [21:10] * tgre21 [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#669 [21:11] <Gabe> i need help!!!!!!!!!!!!!! i wanna play Minecraft lol
#670 [21:11] <tgre21> I am a Chinese player, I use VPN login, show password error how to do, and the mailbox can not receive mail
#671 [21:12] <tyteen4a03> ??> Gabe scold/patience
#672 [21:12] <Absol> Gabe: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#673 [21:12] <Absol> Gabe: In short, your supplications will be answered, in the order in which they are received.
#674 [21:12] <tyteen4a03> tgre21: if you are talking about Minecraft: China edition, you need to contact 163: http://mc.163.com/
#675 [21:13] <tyteen4a03> tgre21: Mojang blocks VPN login so you may have to travel outside of China to get Minecraft, alternatively:
#676 [21:13] <tyteen4a03> ??> tgre21 account/send-email
#677 [21:13] <Absol> tgre21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#678 [21:13] <Absol> tgre21: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#679 [21:13] <tyteen4a03> ??> Gabe tools/hjt
#680 [21:13] <Absol> Gabe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#681 [21:13] <Absol> Gabe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#682 [21:13] <tgre21> I logged in the international version.
#683 [21:14] * Tomy [webchat@pc-219-200-100-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#684 [21:15] <Gabe> im in the US, my Minecraft wont start. I try and join a server or load my single player world and a message pops up saying java se binary not responding and my game crashes
#685 [21:15] <tyteen4a03> ??> Gabe irc/multitasking/!
#686 [21:15] <Absol> Gabe: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#687 [21:15] <Absol> Gabe: Don't respond to messages directed at other people.
#688 [21:15] <tyteen4a03> ??> Gabe tools/hjt
#689 [21:15] <Absol> Gabe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#690 [21:15] <Absol> Gabe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#691 [21:17] <tgre21> I logged in the international version with VPN . Then prompt for a password error
#692 [21:22] <tyteen4a03> ??> tgre21 account/send-email
#693 [21:22] <Absol> tgre21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#694 [21:22] <Absol> tgre21: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#695 [21:34] * Wolf [webchat@cpe-107-10-4-17.neo.res.rr.com] has joined #minecrafthelp
#696 [21:35] <Wolf> Hello, could someone please tell me how I can go about recovering a lost account? I cannot seem to remember the email associated with it, but I have the account name and UUID if that helps.
#697 [21:38] * Cara [webchat@c110-22-37-151.brasd4.vic.optusnet.com.au] has joined #minecrafthelp
#698 [21:39] <Cara> Hi, I'm trying to reset my old minecraft java password as I cannot remember it, but no email is sending to me for me to reset it so I can import my account into my mojang one
#699 [21:39] * Wolf [webchat@cpe-107-10-4-17.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#700 [21:40] * tgre21 [webchat@pacfour23.mailingespro.com] has quit. (Quit: webchat.esper.net)
#701 [21:43] <Andrio> Cara, did you check your spam folder?
#702 [21:44] <Cara> yeah I did, nothing has showed up anywhere
#703 [21:44] <Andrio> ??> Cara account/email-missing
#704 [21:44] <Absol> Cara: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#705 [21:44] <Absol> Cara: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#706 [21:44] <Cara> I'm with gmail
#707 [21:46] <Andrio> ok
#708 [21:46] <Andrio> Cara, what was your username?
#709 [21:47] <Cara> CoraGirl9 I'm pretty sure, or that in lowercase
#710 [21:49] <Andrio> ok, it doesn't look like the account was stolen. You can try contacting Mojang, anyway.
#711 [21:49] <Andrio> ??> Cara account/send-email
#712 [21:49] <Absol> Cara: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#713 [21:49] <Absol> Cara: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#714 [21:58] <Cara> okay thank you
#715 [22:08] * MishaMedved [webchat@S0106bcd165308260.cg.shawcable.net] has joined #minecrafthelp
#716 [22:09] <MishaMedved> Can I play the game together with my son if he plays Minecraft on Samsung Tablet and I just purchased the PC version?
#717 [22:10] <mattym> MishaMedved, Which PC version? Via minecraft.net or the Microsoft Store app?
#718 [22:10] <MishaMedved> Minecraft.net
#719 [22:10] <mattym> MishaMedved, And when you say just purchased, do you mean today?
#720 [22:11] <MishaMedved> Yes, maybe an hour ago
#721 [22:11] <mattym> MishaMedved, Then no, those two versions are not compatible.
#722 [22:11] <MishaMedved> hmmm.... can I get a refund then?
#723 [22:11] <mattym> ??> MishaMedved account/refund
#724 [22:11] <Absol> MishaMedved: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#725 [22:12] <MishaMedved> Can I or I can not?
#726 [22:12] <mattym> MishaMedved, You will need to read the page that was linked to determine that.
#727 [22:13] <MishaMedved> I did already
#728 [22:18] * andres713 [webchat@dsl-189-152-136-159-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#729 [22:18] <andres713> hello can somebody help me
#730 [22:18] <MishaMedved> What if I had bought it through Microsoft store? Would it have been competible?
#731 [22:18] <mattym> andres713, Explain what you need help with.
#732 [22:18] <mattym> MishaMedved, Yes, the version there can cross-play with Android devices.
#733 [22:19] <andres713> i play in mac, and i try to play, it tells meCould not create a temporary directory.
#734 [22:19] <mattym> andres713, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#735 [22:19] <andres713> hmm
#736 [22:20] <andres713> i got malwarebytes
#737 [22:20] <mattym> andres713, Anything else?
#738 [22:20] <andres713> nope
#739 [22:21] <mattym> andres713, Ok, try the following. First remove the current minecraft app from your Applications folder. Then disable the default Mac firewall. Re-download a fresh copy from minecraft.net/download and try to install it again.
#740 [22:22] <andres713> how do i disable mac firewall?
#741 [22:22] * ZachGreene [webchat@c-73-42-92-110.hsd1.fl.comcast.net] has joined #minecrafthelp
#742 [22:22] <mattym> andres713, I believe its in the Security section of the Preferences app
#743 [22:23] <andres713> the firewall is now off
#744 [22:24] <ZachGreene> Hello, My minecraft account was hacked, and I messaged Mojang about it maybe 3 - 4 weeks ago, They got back to me and said they could not get the account back, as I need the transaction ID. I could not find it, but after I lost hope, My dad found a picture of the purchase, and the transaction ID! is there anyone I can speak to on getting this accou
#745 [22:24] <ZachGreene> nt back?
#746 [22:24] <ZachGreene> did my message go through?
#747 [22:24] <mattym> ZachGreene, You need to fill out a new support ticket and include the id this time.
#748 [22:24] <mattym> ??> ZachGreene account/send-email
#749 [22:24] <Absol> ZachGreene: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#750 [22:24] <Absol> ZachGreene: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#751 [22:25] <ZachGreene> Thank you!
#752 [22:26] <ZachGreene> Dannngggg, I just realized, I was one of the many first people to get minecraft
#753 [22:26] <ZachGreene> my account was made in 2011 lol!
#754 [22:27] * andres713 [webchat@dsl-189-152-136-159-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#755 [22:29] * MishaMedved [webchat@S0106bcd165308260.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#756 [22:31] * cusotm [webchat@cpe-66-25-14-231.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#757 [22:34] <ZachGreene> is it possible I am able to give any one of you guys the account transaction ID here to get it back, I dont want to have to wait another 3 - 4 weeks for a reply :(
#758 [22:34] <mattym> ZachGreene, No
#759 [22:34] <mattym> ZachGreene, This is a volunteer run technical support channel, we have no access to account info.
#760 [22:34] <ZachGreene> oh ok
#761 [22:35] <mattym> ZachGreene, When was the last message they sent asking for it sent?
#762 [22:36] <ZachGreene> what do you mean?
#763 [22:36] <mattym> ZachGreene, The email they sent you asking for the ID, when was that sent to you? What date?
#764 [22:37] <ZachGreene> It was yesterday, Feb 6, 2019.
#765 [22:37] <mattym> ZachGreene, You can try replying to that with it.
#766 [22:38] <ZachGreene> I did, but im also going to send an email, as last time I replied to one of their messages, they did not respond.
#767 [22:46] * iAxelito__ [webchat@207.248.92.2] has joined #minecrafthelp
#768 [22:48] <iAxelito__> I have a problem, every time I enter a premium server it says "error when logging in: error when logging in (try restarting the game)" and restart it many times, change the password and I still can not access a premium server. I am a premium and before this happens I could play as well.
#769 [22:49] <mattym> iAxelito__, You are getting a login error when entering the server, not the game itself?
#770 [22:50] <iAxelito__> yes, when I enter a server
#771 [22:51] <mattym> iAxelito__, That is not a standard server process, you will need to contact the server staff.
#772 [22:51] <iAxelito__> but it happens to me in all the servers
#773 [22:52] <mattym> iAxelito__, What is the exact error message you get if you try the following server: mctest.ae97.net
#774 [22:56] <iAxelito__> wait a minute
#775 [23:01] <iAxelito__> I let myself in now, could the problem be optifine?
#776 [23:09] * Wolfgang [webchat@c-98-234-139-215.hsd1.ca.comcast.net] has joined #minecrafthelp
#777 [23:10] <Wolfgang> Hey! so im having difficulty migrating my ten year old account to mojang because i have completely forgotten my username and there doesnt seem the be a way to recover that
#778 [23:10] <Wolfgang> ive had my password reset already so i know that much that my account still exists
#779 [23:15] <mattym> ??> Wolfgang account/send-email
#780 [23:15] <Absol> Wolfgang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [23:15] <Absol> Wolfgang: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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