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#7 [01:49] * toxicgaming945 [webchat@cpe-174-102-89-75.columbus.res.rr.com] has joined #minecrafthelp
#8 [01:49] <toxicgaming945> i was wondering if mojang reset accounts recently or something
#9 [01:51] <toxicgaming945> because 2 days ago i was able to log onto my account and everything was fine but yesterday it said invalid username/password. i have not changed my password nor username
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#13 [02:02] <Randini> Hello?
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#15 [02:28] * quinty-wap98 [webchat@slkrmb0106w-ad05-161-252.dynamic.bellmts.net] has joined #minecrafthelp
#16 [02:28] <quinty-wap98> hay i cant log into my account
#17 [02:30] <quinty-wap98> just says it does not recognize my email or passworld but i just changed my PW by email?
#18 [02:31] <quinty-wap98> last time, i"d loged in was like. 6 years ago..
#19 [02:31] <quinty-wap98> any ideas??
#20 [02:33] <Andrio> quinty-wap98, can you log in at https://account.mojang.com/ ?
#21 [02:37] <quinty-wap98> it just says Error! unknown e-mail address or password .
#22 [02:37] <Andrio> ??> quinty-wap98 login/throttle
#23 [02:38] <Absol> quinty-wap98: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#24 [02:38] <Absol> quinty-wap98: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#25 [02:39] <quinty-wap98> damm eh
#26 [02:39] <quinty-wap98> i dont think ive done 3 time
#27 [02:40] <quinty-wap98> 1st time i just reset the password
#28 [02:40] <Andrio> And you're sure you entered the password correctly each time?
#29 [02:40] <quinty-wap98> i tried to reset my pw a 2nd time but it says its already that password
#30 [02:41] <quinty-wap98> i thought that at 1st but idk no clue
#31 [02:42] <quinty-wap98> is ther a number, i can call about this?
#32 [02:43] <Andrio> quinty-wap98, there is not, but the problem you're describing sounds a lot like the temporary lockout situation
#33 [02:46] <quinty-wap98> okay
#34 [02:47] <quinty-wap98> dont mind if i keep this chat open till then eh?
#35 [02:48] <quinty-wap98> is this a real person?
#36 [02:49] <quinty-wap98> fack im talking to a computer
#37 [02:49] <quinty-wap98> whats the true meaning of life?
#38 [03:14] * deargod [Mibbit@122-252-159-157.dyn.inspire.net.nz] has joined #minecrafthelp
#39 [03:14] * Absol kicked deargod from #minecrafthelp (Reason: eargod :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#40 [03:19] * Franco [webchat@190.7.16.1] has joined #minecrafthelp
#41 [03:19] <Franco> Hi
#42 [03:22] <quinty-wap98> hi
#43 [03:23] <Franco> Today I bought Minecraft, I installed it, but when I wanted to start it I jumped an error that said "The game has stopped working, an unexpected error has occurred and the game has stopped working." We regret the inconvenience "Desistale and reinstalled, use the option to "repair", but nothing worked.
#44 [03:24] <Franco> Uninstall*
#45 [03:32] <quinty-wap98> have you already ran minecraft on that computer successfully before ?
#46 [03:33] <Franco> Yes
#47 [03:33] <Franco> more than 2 years ago
#48 [03:33] <quinty-wap98> pc or mac?
#49 [03:34] <Franco> PC
#50 [03:35] <Franco> I have screenshots of the console where the error appears
#51 [03:35] <Franco> But I think I can not go through here.
#52 [03:36] <quinty-wap98> when you set it up. you used that pc wizard. did you let mincraft.exe have its permissions to the computer?
#53 [03:37] <Franco> Yes
#54 [03:39] <quinty-wap98> huh got my stumped. waite till a person who really knows what ther doing i gotta tell you
#55 [03:55] * Nicroc [webchat@37-173-57-125.coucou-networks.fr] has joined #minecrafthelp
#56 [03:55] <Nicroc> Hi i'm trying to reset my password and I don't receive the email
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#59 [04:35] * watchfish [webchat@dsl.49.149.193.199.pldt.net] has joined #minecrafthelp
#60 [04:36] <watchfish> Hello! Can someone help me because when I click on play, it would show this
#61 [04:36] <watchfish> Internal error. Preparing 1.8.9.jarName: Preparing 1.8.9.jarError details: std::exception
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#67 [05:57] * James [webchat@cpc145250-maid8-2-0-cust147.20-1.cable.virginm.net] has joined #minecrafthelp
#68 [05:58] <James> So my account was hacked
#69 [05:58] <James> Ive got it back
#70 [05:58] <James> But they changed my name
#71 [05:58] <James> I googled the name and found a kids YouTube channel
#72 [05:58] <James> He said he bought the account through https://nerkinshops.ru
#73 [05:58] <James> Hopefully someone can shut it done They're selling hacked accounts
#74 [05:59] <Andrio> Well, there's a lot of sites that deal in stolen accounts.
#75 [05:59] <James> True
#76 [05:59] <James> Tbh I just want my old name back
#77 [05:59] <Andrio> James, what name did they change it to?
#78 [05:59] <James> Hqha
#79 [06:00] <James> " CreepysadvYT "
#80 [06:00] <James> Like kill me
#81 [06:00] <James> Was "Jamesathan" which is still better than what I'm left with.. also I've had that account for nearly 8 years now so Its kinda nostalgic
#82 [06:00] <James> Fucking used up my free name change the cunts
#83 [06:00] <Absol> James: Please keep it civil
#84 [06:00] <James> Whoops
#85 [06:00] <James> Sorry
#86 [06:01] <Andrio> Implying that there's a hard limit on number of name changes, which there isn't?
#87 [06:01] <Andrio> The change was done on 2019-01-17. So you should be able to change back on 2019-02-16.
#88 [06:02] <Andrio> Your old name will be held for an additional 7 days as well
#89 [06:04] <James> Doesn't it cost money to change it tho?
#90 [06:04] <Andrio> No.
#91 [06:04] <James> Oh sick
#92 [06:04] <James> Yay
#93 [06:04] <Andrio> mm~
#94 [06:49] * NicoFrosch [webchat@p5785143B.dip0.t-ipconnect.de] has joined #minecrafthelp
#95 [06:50] <NicoFrosch> I cannot log in on PC but on Smartphone I can acces my Minecraft account
#96 [06:51] <Andrio> ??> NicoFrosch tools/HJT
#97 [06:51] <Absol> NicoFrosch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [06:51] <Absol> NicoFrosch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [06:54] <NicoFrosch> https://paste.ubuntu.com/p/sr6cSvGn6z/ Hope this is the right text
#100 [06:56] * AN [webchat@219.249.56.212] has joined #minecrafthelp
#101 [06:57] <AN> i can't play minecraft
#102 [06:58] <Greymagic27> AN, Hi, what's the problem?
#103 [06:58] <Andrio> NicoFrosch, there seem to be traces of a MCLeaks installation there; you'll need to get rid of that.
#104 [06:58] <Andrio> ??> NicoFrosch win/hosts/edit
#105 [06:58] <Absol> NicoFrosch: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#106 [06:58] <Absol> NicoFrosch: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#107 [06:58] <Andrio> NicoFrosch, remove all lines containing mojang from that file
#108 [06:59] <AN> i can't Download minecraft
#109 [06:59] <Greymagic27> AN, Does it say anything when you try?
#110 [07:00] <AN> it say Unable to download file. 1.6.4_FreeRoute.jar
#111 [07:00] <Greymagic27> ??> AN tools/hjt
#112 [07:00] <Absol> AN: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#113 [07:01] <Absol> AN: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#114 [07:03] * dgf [webchat@pacfour23.mailingespro.com] has joined #minecrafthelp
#115 [07:03] <AN> i did it
#116 [07:03] <dgf> I can get help mail, but I can't get password reset mail.
#117 [07:03] <AN> can you help me?
#118 [07:03] <Greymagic27> AN, Alright, can you send the paste.ubuntu.com link here?
#119 [07:03] <Greymagic27> dgf, Have you checked your spam folder?
#120 [07:04] <dgf> yes,but it has no mail
#121 [07:04] <Greymagic27> dgf, If your not receiving the email, you'll need to contact mojang:
#122 [07:04] <Greymagic27> ??> dgf mojang/email
#123 [07:05] <Absol> dgf: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#124 [07:05] <Absol> dgf: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#125 [07:05] <dgf> Oh,thanks
#126 [07:07] * NicoFrosch [webchat@p5785143B.dip0.t-ipconnect.de] has joined #minecrafthelp
#127 [07:07] <NicoFrosch> what should i do again my internet crashed?
#128 [07:07] <Greymagic27> ??> NicoFrosch win/hosts/edit
#129 [07:07] <Absol> NicoFrosch: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#130 [07:07] <Absol> NicoFrosch: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#131 [07:08] <Greymagic27> Remove all entries containing the word mojang
#132 [07:09] * FloKoMi [webchat@p4FD2C714.dip0.t-ipconnect.de] has joined #minecrafthelp
#133 [07:09] <NicoFrosch> done
#134 [07:10] <Greymagic27> NicoFrosch, Alright, Give minecraft a shot
#135 [07:10] <Greymagic27> Oh and make sure to change your password as well
#136 [07:11] <NicoFrosch> I havent bought it so that doesnt matter and created a new account so they dont know it but I will change it
#137 [07:12] <FloKoMi> Hi! I forgot my login data, I think, the email-adress I used when I created my account is no longer available... What can I do to get a new password?
#138 [07:12] <Greymagic27> FloKoMi, You can reset your email:
#139 [07:12] <Greymagic27> ??> FloKoMi account/reset-email
#140 [07:12] <Absol> FloKoMi: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#141 [07:12] * ArakiFTW [webchat@182.87.135.37.dynamic.jazztel.es] has joined #minecrafthelp
#142 [07:13] <ArakiFTW> Hi
#143 [07:14] <Greymagic27> ArakiFTW, Howdy
#144 [07:14] <ArakiFTW> I delete the account email of my minecraft account
#145 [07:14] <Greymagic27> ArakiFTW, Do you need a link so you can change the email?
#146 [07:14] <ArakiFTW> and now I do not remember the password
#147 [07:15] <ArakiFTW> This is the problem
#148 [07:15] <Greymagic27> ??> ArakiFTW account/send-email
#149 [07:15] <Absol> ArakiFTW: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#150 [07:15] <Absol> ArakiFTW: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#151 [07:16] <ArakiFTW> Thanks
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#156 [07:22] * Lukas [webchat@client-141-23-195-156.wlan.tu-berlin.de] has joined #minecrafthelp
#157 [07:24] <Lukas> Hey there, I'm trying to recover an old premium account that I haven't used for years... I know the username and the mail adress for sure but I'm not sure with the password and yeah I can't migrade the account because something is wrong, however I can't recover the password either
#158 [07:25] <Greymagic27> ??> Lukas account/reset-password
#159 [07:25] <Absol> Lukas: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#160 [07:25] <Absol> Lukas: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#161 [07:25] <Greymagic27> AN, How is the HJT coming along? is it nearly done?
#162 [07:28] * AN [webchat@219.249.56.212] has quit. (Quit: webchat.esper.net)
#163 [07:31] * eywow [webchat@147-116-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#164 [07:31] <eywow> hey
#165 [07:31] <Lukas> filling out the password reset doesn't work, I don't recieve a mail on the mail adress I put...
#166 [07:31] <eywow> Same
#167 [07:32] <Greymagic27> Lukas, Have you checked your spam folder? eywow
#168 [07:32] <eywow> Yes I did but theres only youtube stuff.
#169 [07:32] <Greymagic27> In that case you'll need to contact mojang:
#170 [07:32] <Lukas> Greymagic27 yes
#171 [07:32] <Greymagic27> ??> eywow mojang/email
#172 [07:32] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#173 [07:32] <Absol> eywow: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#174 [07:32] <Absol> eywow: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#175 [07:33] <Lukas> Absol thanks
#176 [07:33] <eywow> Im eu is there a eu mail?
#177 [07:33] <eywow> Im eu is there a eu mail?
#178 [07:33] * Lukas [webchat@client-141-23-195-156.wlan.tu-berlin.de] has left #minecrafthelp
#179 [07:33] <Greymagic27> eywow, That email will work wherever you are :)
#180 [07:34] * eywow [webchat@147-116-146-85.ftth.glasoperator.nl] has quit. (Client Quit)
#181 [07:37] * Chris [webchat@nat-soc-241-254.tdbank.ca] has joined #minecrafthelp
#182 [07:37] * FloKoMi [webchat@p4FD2C714.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#183 [07:38] <Chris> Hi all, i'm looking for some help: re migrating an existing local world on my son's Nintendo Switch to new PC Windows 10 version on our new computer
#184 [07:39] <Chris> I have a Microsoft account with an existing player ID. Also have a Nintendo account for myself and my son. I"m confused which ID or account and/or how to move the World over.
#185 [07:57] * Moritz_Bartsch [webchat@245-157-053-185.ip-addr.innogy-telnet.de] has joined #minecrafthelp
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#187 [08:08] * Bigshaqman [webchat@86-41-246-229-dynamic.agg2.wxd.prp-wtd.eircom.net] has joined #minecrafthelp
#188 [08:09] <Bigshaqman> I have Minecraft but I can’t download the new version as I’m meant to it keeps the price tag of €20 on it why is this
#189 [08:12] * dgf [webchat@pacfour23.mailingespro.com] has quit. (Quit: webchat.esper.net)
#190 [08:24] * hongyohwan [webchat@121.182.144.98] has joined #minecrafthelp
#191 [08:25] <hongyohwan> Please refund
#192 [08:25] <hongyohwan> I can not play games.
#193 [08:26] <hongyohwan> I never played this game.
#194 [08:38] * VADemon [~VADemon@141.41.197.203] has joined #minecrafthelp
#195 [08:38] <CapFan67> ??> hongyohwan account/refund
#196 [08:38] <Absol> hongyohwan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#197 [08:52] * Yksou [webchat@gw2.dioss.cz] has joined #minecrafthelp
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#199 [09:04] * SingleBoyJames20 [webchat@20.239.188.185.regiotel.sk] has joined #minecrafthelp
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#201 [09:18] * Chris [webchat@nat-soc-241-254.tdbank.ca] has joined #minecrafthelp
#202 [09:19] <Chris> hi. I have a World on my son's Nintendo Switch I want to migrate to a new PC running MC Windows 10
#203 [09:20] <Chris> I have a Microsfot account for both my son and myself that is being used on the Nintendo Switch. But my son has a different Minecraft screen name depending on how we log in. How do I migrate is existing World from the NS to the Windows 10?
#204 [09:20] <CapFan67> Chris, We support Java Edition client issues here. Having said that, the only way to move a world from a switch to Windows 10 Edition is through Realms.
#205 [09:20] <CapFan67> Chris, If you haven't used it, you should have a 30 day realms trial you can use for this purpose. Otherwise, you may need a 1 month subscription.
#206 [09:21] <Chris> ok, thank you so much. so I did subscribe at one time but then cancelled.
#207 [09:21] <CapFan67> Chris, As far as I know, it requires authorization each month. If you're using the 30 day trial, it shouldn't auto-renew at the end.
#208 [09:21] <Chris> so I subscribe and can view that world through Realms, once that world is on the Windows 10, if I let subscription lapse, will that world say local on the Windows machine?
#209 [09:22] <Chris> stay local on the Windows 10?
#210 [09:22] <Chris> after I let the subsription lapse...
#211 [09:22] <CapFan67> Chris, The subscription will be owned by the XBoxLive account. YOu'll subscribe, then upload on the switch. Then download on Windows 10 Edition.
#212 [09:23] <Chris> ok so I'm hearing yes, I should be able to download it on the W10 and then let the subscription lapse. OR I could keep the subscription and always have that particular world sycned both ways is that right?
#213 [09:24] <Chris> ok so using XBox Live account..... now that IS not the same as my Microsoft accounts?
#214 [09:24] <CapFan67> Chirs, Yes, both of those options are available to you.
#215 [09:25] <CapFan67> Chris, When you purchased Win10 Edition, you tied that license to your Windows Store login account. That's the "XboxLive" account' I'm referring to. It's likely your Microsoft account.
#216 [09:25] <CapFan67> Gah...
#217 [09:35] * XdoumacadanX [webchat@c73066.upc-c.chello.nl] has joined #minecrafthelp
#218 [09:36] <XdoumacadanX> io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information:
#219 [09:36] <XdoumacadanX> i try to set up a server
#220 [09:36] <XdoumacadanX> but i can local join (my ip4 adres but other can not)
#221 [09:37] <XdoumacadanX> if i try my public ip i get this error
#222 [09:37] <CapFan67> XdoumacadanX, When you put your external address into this tool, what response do you get? https://dinnerbone.com/minecraft/tools/status/
#223 [09:38] * G4sovo [webchat@lucy.chipmaster.cz] has joined #minecrafthelp
#224 [09:38] <XdoumacadanX> no it says it can not join
#225 [09:38] <G4sovo> Hello I need to help with my account I can not log in to my account
#226 [09:39] <XdoumacadanX> i have the right port 25565
#227 [09:39] <CapFan67> XdoumacadanX, If that tool cannot connect, then your server isn't available from the outside. Are you able to connect to your server from a different PC on the same network using the LAN IP?
#228 [09:39] <CapFan67> G4sovo, Have you tried resetting your password?
#229 [09:40] <G4sovo> Yes
#230 [09:40] <XdoumacadanX> i have only tried it with my on pc
#231 [09:40] <CapFan67> G4sovo, Exactly what error do you get when you try logging in with the client?
#232 [09:41] <G4sovo> Unable to connect to server
#233 [09:41] <CapFan67> XdoumacadanX, The goal here is to determine if the problem is with the server machine itself, or your router. If you can connect from another PC on the same network, then the problem is in the router. If not, the problem is in the server machine.
#234 [09:42] * BubaHuba [webchat@ip-186-134.ejedrzejow.pl] has joined #minecrafthelp
#235 [09:42] <XdoumacadanX> i wil check and come back thank you
#236 [09:42] <BubaHuba> I forgot the password on my e-mail from you do not come
#237 [09:42] * XdoumacadanX [webchat@c73066.upc-c.chello.nl] has quit. (Quit: webchat.esper.net)
#238 [09:43] <CapFan67> G4sovo, Are you able to login from Mojang.com?
#239 [09:43] <BubaHuba> Help me fast
#240 [09:43] <BubaHuba> pls
#241 [09:43] <CapFan67> BubaHuba, Are you saying that you are not getting system emails from Mojang when you request a password reset?
#242 [09:44] <BubaHuba> yes
#243 [09:44] <CapFan67> BubaHuba, If you're not getting system emails, you will need to contact Mojang Customer Support:
#244 [09:44] <CapFan67> ??> BubaHuba account/send-email
#245 [09:44] <Absol> BubaHuba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#246 [09:44] <Absol> BubaHuba: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#247 [09:44] <G4sovo> I have already logged in but when I want to log in to Minecraft lunchera so it throws up the error Can not connect to the server.
#248 [09:45] <BubaHuba> i trying this
#249 [09:45] <BubaHuba> help me fast
#250 [09:45] <G4sovo> *Launcher
#251 [09:45] <CapFan67> G4sovo, Ok, so Mojang.com works, just not the browser. Let's see if you have incompatible software installed:
#252 [09:45] <CapFan67> ??> G4sovo tools/hjt
#253 [09:45] <Absol> G4sovo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [09:45] <Absol> G4sovo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [09:46] <CapFan67> BubaHuba, Only Mojang can help you if you're not receiving system emails. You'll need to contact them.
#256 [09:46] <BubaHuba> I tried
#257 [09:46] <CapFan67> BubaHuba, When did you submit your ticket?
#258 [09:46] <BubaHuba> yes
#259 [09:47] <CapFan67> BubaHuba, *WHEN* did you submit your ticket?
#260 [09:47] <BubaHuba> can not you give me a new password or something?
#261 [09:48] <CapFan67> BubaHuba, I'm sorry, but we are not Mojang. We are volunteers. This channel helps with technical issues. I cannot give you a password. You will need to contact Mojang.
#262 [09:48] * BubaHuba [webchat@ip-186-134.ejedrzejow.pl] has quit. (Quit: webchat.esper.net)
#263 [09:50] <G4sovo> https://paste.ubuntu.com/p/ZG5G6YhV65/
#264 [09:50] <CapFan67> ??> G4sovo info/mcleaks
#265 [09:50] <Absol> G4sovo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#266 [09:50] <Absol> G4sovo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#267 [09:51] <CapFan67> ??> G4sovo win/hosts/edit
#268 [09:51] <Absol> G4sovo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#269 [09:51] <Absol> G4sovo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#270 [09:52] <CapFan67> G4sovo, So, you must take these steps: (1) use the instructions above to clean up your hosts file. (2) Test and make sure you can login. (3) Change your password. The alt-dispenser/hack software you used now has your login info, and *WILL* hijack your account. change your password.
#271 [09:59] <G4sovo> the second step is to sign up for MC Launcher?
#272 [09:59] <CapFan67> G4sovo, Our expectation is that you're using the official launcher. We only support current version official launcher and client.
#273 [10:00] <G4sovo> Yes, I'm using a lazy Launcher that I downloaded at mojang.com
#274 [10:01] <CapFan67> G4sovo, If you're using the official launcher, then yes. Step 2 is testing to see if it works now.
#275 [10:02] <G4sovo> Ne stále nefunguje stále mi to píše Nelze se připojit k serveru
#276 [10:03] <G4sovo> Still not working Still writing it Can not connect to the server
#277 [10:03] <CapFan67> G4sovo, Verify that the entries have been removed from your hosts file. Also, I see that you have Hamachi installed. That will break your internet connection. Uninstall Hamachi and test again.
#278 [10:08] <G4sovo> Still writing it Can not connect to the server
#279 [10:11] <Greymagic27> G4sovo, Alright, Can you run HJT again and send a new report?
#280 [10:11] <CapFan67> G4sovo, Can you run a new hjt report? I'd like to be sure the hosts entries have been removed and Hamachi uninstalled, before we look at your security software. Let me know if you need instructions again.
#281 [10:12] * tumbleweed [~bildramer@p2003004CEA1ED9009537D1702419B52E.dip0.t-ipconnect.de] has joined #minecrafthelp
#282 [10:13] * bildramer [~bildramer@p2003004CEA1ED9009537D1702419B52E.dip0.t-ipconnect.de] has quit. (Ping timeout: 189 seconds)
#283 [10:14] <G4sovo> https://paste.ubuntu.com/p/8CBh599PCK/
#284 [10:14] <CapFan67> G4sovo, Your hosts file entries are still there. You need to repair your hosts file.
#285 [10:15] <CapFan67> ??> G4sovo MCLeaks/AltDispenser
#286 [10:15] <CapFan67> ??> G4sovo info/mcleaks
#287 [10:15] <Absol> G4sovo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#288 [10:15] <Absol> G4sovo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#289 [10:15] <CapFan67> ??> G4sovo win/hosts/edit
#290 [10:15] <Absol> G4sovo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#291 [10:15] <Absol> G4sovo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#292 [10:18] <G4sovo> How do I clear / cancel MCLeaks?
#293 [10:19] <CapFan67> G4sovo, read absols hosts instructions
#294 [10:29] * preselent [webchat@217.107.124.4] has joined #minecrafthelp
#295 [10:31] <preselent> When trying to connect to the server, it shows me:"java.lang.nullpointerexception group " Help I don't know what to do!!!!!!!
#296 [10:31] <Greymagic27> ??> preselent tools/hjt
#297 [10:31] <Absol> preselent: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [10:31] <Absol> preselent: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [10:32] * preselent [webchat@217.107.124.4] has quit. (Client Quit)
#300 [10:33] <G4sovo> Should I erase everything that is associated with Mojang?
#301 [10:33] <Greymagic27> G4sovo, Yes please
#302 [10:33] <CapFan67> G4sovo, Yes. Remove the entire lines.
#303 [10:34] <G4sovo> lines ? No folders ?
#304 [10:34] <G4sovo> in Roaming
#305 [10:34] <Greymagic27> Don't delete the .minecraft folder
#306 [10:35] <CapFan67> G4sovo, Delete the mcleaks program that you downloaded. Clean up your hosts file. Those are your tasks.
#307 [10:36] * LethalMotionS2 [webchat@190.142.7.159] has joined #minecrafthelp
#308 [10:37] <LethalMotionS2> I need help to migrate my premium account
#309 [10:38] <CapFan67> ??> LethalMotionS2 account/migrate
#310 [10:38] <Absol> LethalMotionS2: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#311 [10:45] <G4sovo> I can not find the hosts folder and MCLeaks
#312 [10:45] <Greymagic27> It's not a folder,
#313 [10:45] <Greymagic27> ??> G4sovo win/hosts/edit
#314 [10:45] <Absol> G4sovo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#315 [10:45] <Absol> G4sovo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#316 [10:45] <Greymagic27> Follow those steps ^
#317 [10:48] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#318 [10:49] <G4sovo> Well, what's next?
#319 [10:49] <Greymagic27> G4sovo, After removing the entries save the notepad file and close it. Then try to launch minecraft
#320 [10:52] <G4sovo> still mito throws error Can not connect to server
#321 [10:52] <Greymagic27> Alright, Give the PC a restart then come back
#322 [10:52] <G4sovo> ok
#323 [10:53] <LethalMotionS2> it does not let me says incorrect name or password but I wrote everything well because the account was given to me with everything
#324 [10:53] <LethalMotionS2> and it does not let me migrate
#325 [10:53] * G4sovo [webchat@lucy.chipmaster.cz] has quit. (Quit: webchat.esper.net)
#326 [10:54] <LethalMotionS2> Absol
#327 [10:55] <Greymagic27> ??> LethalMotionS2 account/send-email
#328 [10:55] <Absol> LethalMotionS2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#329 [10:55] <Absol> LethalMotionS2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#330 [10:56] <CapFan67> LethalMotionS2, "because the account was given to me with everything" - Just as a note, Mojang does not recognize account transfers, so technically this account is still owned by the original owner. Ownership is usually established by possession of the Transaction ID.
#331 [10:56] * thelounge6 [webchat@178-164-110.120.3p.ntebredband.no] has joined #minecrafthelp
#332 [10:56] * Espercorn kicked thelounge6 from #minecrafthelp (Reason: helounge6 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#333 [10:59] <LethalMotionS2> the one who gave me the gift did not have a transaction ID
#334 [11:00] <LethalMotionS2> How can I recover it from this account?
#335 [11:00] <tyteen4a03> LethalMotionS2: the gift card code is the transaction ID
#336 [11:00] <LethalMotionS2> Absol
#337 [11:04] * LethalMotionS2 [webchat@190.142.7.159] has quit. (Quit: webchat.esper.net)
#338 [11:06] * G4sovo [webchat@lucy.chipmaster.cz] has joined #minecrafthelp
#339 [11:06] <G4sovo> It still does not work
#340 [11:06] <Greymagic27> G4sovo, Can you send yet another hijackthis report?
#341 [11:07] <G4sovo> send me where you want to give it
#342 [11:07] <Greymagic27> ??> G4sovo tools/hjt
#343 [11:07] <Absol> G4sovo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [11:07] <Absol> G4sovo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [11:09] <G4sovo> https://paste.ubuntu.com/p/pbs3bnVvyy/
#346 [11:09] <Greymagic27> It still shows those 2 mojang entries, can you confirm that they are gone from your host file?
#347 [11:10] <G4sovo> I do not know the PC
#348 [11:11] * avatar0604 [webchat@host-92-14-150-162.as43234.net] has joined #minecrafthelp
#349 [11:11] <avatar0604> Hey
#350 [11:11] <avatar0604> For some reason, yesterday i was able to log into my old minecraft account just fine
#351 [11:11] <avatar0604> today it threw me out and my passwords aren't working
#352 [11:15] <G4sovo> Greymagic27 What should I do if I do not know if it's gone
#353 [11:18] * avatar0604 [webchat@host-92-14-150-162.as43234.net] has quit. (Quit: webchat.esper.net)
#354 [11:21] <G4sovo> I can not keep signing up
#355 [11:21] <mattym> G4sovo, You need to follow the instructions exactly.
#356 [11:22] <mattym> ??> G4sovo win/hosts/edit
#357 [11:22] <Absol> G4sovo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#358 [11:22] <Absol> G4sovo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#359 [11:22] <mattym> G4sovo, Once that is done remove all of the lines containing moajng in them.
#360 [11:27] <G4sovo> Has the folder of my hosts disappeared?
#361 [11:28] <mattym> G4sovo, Follow the directions exactly, you have no need to be looking for a folder.
#362 [11:28] <G4sovo> I did not want to write it to me
#363 [11:31] * INDIANBEAST24 [webchat@97-81-210-255.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#364 [11:31] <INDIANBEAST24> anyone here
#365 [11:34] * INDIANBEAST24 [webchat@97-81-210-255.dhcp.hckr.nc.charter.com] has quit. (Client Quit)
#366 [11:46] * Alceu [webchat@191.253.126.125] has joined #minecrafthelp
#367 [11:47] * Alceu [webchat@191.253.126.125] has quit. (Client Quit)
#368 [11:49] * waleed_alqnas [webchat@2.90.234.154] has joined #minecrafthelp
#369 [11:49] <waleed_alqnas> when i install the game
#370 [11:50] <waleed_alqnas> i got massage that said غير قادر على حفظ التحميل. idle1.og
#371 [11:51] * waleed_alqnas [webchat@2.90.234.154] has quit. (Client Quit)
#372 [11:58] * Tehzlar [webchat@b0fd2ac5.bb.sky.com] has joined #minecrafthelp
#373 [11:59] <Tehzlar> Hi i cant sign into my minecraft account as i forgot the password and i dont have access to my email to reset it
#374 [12:00] <Tehzlar> Hello ?
#375 [12:01] <CapFan67> Tehzlar, If you don't know your password and don't have access to your email account, you'll need to contact Mojang Customer Support:
#376 [12:01] <CapFan67> ??> Tehzlar account/send-email
#377 [12:01] <Absol> Tehzlar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#378 [12:01] <Absol> Tehzlar: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#379 [12:02] <Tehzlar> I dont know my transaction ID or gift code
#380 [12:04] <CapFan67> Tehzlar, You'll need to explain that to Mojang when you submit your ticket. They'll tell you if you have any degrees of freedom.
#381 [12:05] <Tehzlar> Ok
#382 [12:07] <Tehzlar> How long will it take for them to reply ?
#383 [12:08] <CapFan67> Tehzlar, The last link in the bot's instructions informs you of which day they're processing today. Check that link occasionally. When they reach your day, you should expect your response.
#384 [12:29] * Atray [webchat@072-238-114-151.res.spectrum.com] has joined #minecrafthelp
#385 [12:29] <Atray> Hey game keeps crashing with Process crashed with exit code -1073741819
#386 [12:29] <Atray> any ideas
#387 [12:30] * Compodulator [webchat@93-172-39-160.bb.netvision.net.il] has joined #minecrafthelp
#388 [12:30] <CapFan67> Atray, Do you run Discord or any programs with an overlay? have you tried disabling your overlays?
#389 [12:30] <Atray> thats the first thing i tried
#390 [12:30] <Atray> i completely quit discord
#391 [12:30] <Atray> would a voice changer be considered an overlay
#392 [12:31] <Compodulator> Good evening, folks. I'm trying to migrate my account. I found my transaction from 2011 when I bought a premium account, sent an email to mojang support, but can't, for the life of me, remember any other details. Help?
#393 [12:31] <CapFan67> Atray, player.me and other programs with overlays can produce the same issue. We can look and see, or if you're sure you don't have any overlays we can look at hardware.
#394 [12:31] <Atray> i have that installed let me try that
#395 [12:31] <Compodulator> erm... was this seen?
#396 [12:31] <CapFan67> Compodulator, Your transaction ID is all you need to establish ownerhip. Have you submitted a ticket to Mojang?
#397 [12:32] <Atray> and there it is
#398 [12:32] <Compodulator> Yup. Provided paypal transaction ID, provided a screenshot of said transaction.
#399 [12:32] <Atray> how did you know player.me was an issue
#400 [12:32] <CapFan67> Compodulator, Then you're on track. Just a matter of waiting for them to respond.
#401 [12:32] <CapFan67> Atray, That's one of the programs that cause that specific error. I have a spreadsheet I use to help me help others a bit faster.
#402 [12:32] <Compodulator> Considering I did this about an hour ago, what's the average waiting time?
#403 [12:32] <CapFan67> Atray, So, it's working now?
#404 [12:33] <Atray> yes it is
#405 [12:33] <CapFan67> Compodulator, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#406 [12:33] <Atray> thanks
#407 [12:33] <CapFan67> Atray, Great to hear. Enjoy!
#408 [12:33] <Compodulator> I did not expect an actual article to be present on the site. I apologize.
#409 [12:34] <CapFan67> Compodulator, No worries at all. It's hidden at the bottom of the form you submitted.
#410 [12:34] * Atray [webchat@072-238-114-151.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#411 [12:37] * avatar0604 [webchat@host-92-14-150-162.as43234.net] has joined #minecrafthelp
#412 [12:37] <avatar0604> Hey, my minecraft account got hacked
#413 [12:37] <avatar0604> can anyone help me?
#414 [12:37] <CapFan67> ??> avatar0604 account/hacked
#415 [12:37] <Absol> avatar0604: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#416 [12:37] <Absol> avatar0604: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#417 [12:37] <avatar0604> I don't have my transaction ID
#418 [12:37] <avatar0604> FeelsBadMan
#419 [12:38] <avatar0604> it was over 8 years ago now
#420 [12:38] <avatar0604> it says on a website that someone is playing on my account
#421 [12:38] <CapFan67> ??> avatar0604 account/trans-id
#422 [12:38] <Absol> avatar0604: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#423 [12:38] <CapFan67> avatar0604, I purchased my account in 2011. *very* easy to recover my transaction ID. Look at your purchase time frame on that page.
#424 [12:40] <CapFan67> avatar0604, Worst case, explain that you don't have your transaction ID when you submit your ticket. Mojang will let you know if you have any degrees of freedom.
#425 [12:40] <avatar0604> alright Thanks!
#426 [12:44] * HiddenShadow_ [webchat@161.97.140.8] has joined #minecrafthelp
#427 [12:44] <HiddenShadow_> so i cant remember my security questions and my email is not usable any more how do i log in
#428 [12:45] <CapFan67> HiddenShadow_, If you have a Mojang account, you can still login knowing your email and password. However, changing your email without access to the email account or knowing your challenge answers will require contacting Mojang.
#429 [12:45] <CapFan67> ??> HiddenShadow_ v
#430 [12:45] <CapFan67> ??> HiddenShadow_ account/send-email
#431 [12:45] <Absol> HiddenShadow_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#432 [12:45] <Absol> HiddenShadow_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#433 [12:46] <HiddenShadow_> thanks
#434 [12:46] <CapFan67> HiddenShadow_, Be mindful of that last link. The process will require some patience.
#435 [12:47] <HiddenShadow_> ok
#436 [12:47] <HiddenShadow_> i already sent on yesterday
#437 [12:47] <HiddenShadow_> actually 2 days ago
#438 [12:47] <CapFan67> HiddenShadow_, Sounds like you're on the path then.
#439 [12:47] <HiddenShadow_> ok
#440 [12:47] <HiddenShadow_> thanks for the help
#441 [12:47] <CapFan67> HiddenShadow_, Best of luck.
#442 [12:48] * HiddenShadow_ [webchat@161.97.140.8] has quit. (Client Quit)
#443 [13:10] * JKtuDo2 [webchat@187-19-228-240-tmp.static.brisanet.net.br] has joined #minecrafthelp
#444 [13:11] <JKtuDo2> I can not access my account]
#445 [13:16] <JKtuDo2> I do not receive password exchange email
#446 [13:19] * Enderfire_Game22 [webchat@host119-177-dynamic.19-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#447 [13:19] <Enderfire_Game22> hi
#448 [13:19] <Enderfire_Game22> i need some help
#449 [13:19] <Enderfire_Game22> i don't remember the password to log and the email don't work
#450 [13:20] * JKtuDo2 [webchat@187-19-228-240-tmp.static.brisanet.net.br] has quit. (Quit: webchat.esper.net)
#451 [13:20] <Enderfire_Game22> please help me
#452 [13:23] * Enderfire_Game22 [webchat@host119-177-dynamic.19-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#453 [13:44] * Jeff [webchat@216-14-13-116.static-ip.telepacific.net] has joined #minecrafthelp
#454 [13:44] <Jeff> my minecraft says "Failed to download file. af_za.json" and I tried to open the link but it dont work
#455 [13:45] * Jeff [webchat@216-14-13-116.static-ip.telepacific.net] has quit. (Client Quit)
#456 [13:45] <CapFan67> Jeff, Have you tried turnning off your VPN/Proxy?
#457 [13:48] * fireman4680 [webchat@207.232.50.229] has joined #minecrafthelp
#458 [13:48] <fireman4680> hello?
#459 [13:48] <CapFan67> Hi
#460 [13:48] <fireman4680> I have a problem
#461 [13:52] <fireman4680> hello?
#462 [13:52] <fireman4680> Hello??
#463 [13:53] <CapFan67> fireman4680, Its difficult to have an opinion or advice when I have no idea what the problem is.
#464 [14:01] * Sulkit [webchat@198.red-81-32-101.dynamicip.rima-tde.net] has joined #minecrafthelp
#465 [14:01] <Sulkit> hi
#466 [14:01] <CapFan67> Hi
#467 [14:02] <Sulkit> i need help for login
#468 [14:02] <Sulkit> My groin is not very good
#469 [14:03] <CapFan67> Sulkit, What login problem are you having?
#470 [14:04] <Sulkit> I can not enter my account knowing that I have the data well and I do not get the email to change the password
#471 [14:04] <CapFan67> Sulkit, Did you check your Junk/Spam folders?
#472 [14:05] <Sulkit> I have an email that verefica the change of email with the account that I bought Minecraft
#473 [14:05] <Sulkit> If I did but not this
#474 [14:06] <Sulkit> I have been with the problem for a long time and I would like to return for the old days
#475 [14:07] <Sulkit> Do you know if I can send a help ticket or someone to fix it?
#476 [14:07] <CapFan67> Sulkit, I'll assume you mean you're not receiving system emails when you request a password change. If you are not receiving system emails, you'll need to contact Mojang Customer Support:
#477 [14:07] <CapFan67> ??> Sulkit account/send-email
#478 [14:07] <Absol> Sulkit: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#479 [14:07] <Absol> Sulkit: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#480 [14:10] <Sulkit> many thanks for everything
#481 [14:10] * momoner [webchat@217-162-216-252.dynamic.hispeed.ch] has joined #minecrafthelp
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#486 [14:28] * ImDexters [webchat@x5f7662e6.dyn.telefonica.de] has joined #minecrafthelp
#487 [14:28] <ImDexters> Hello I have forgotten my security questions and have no access to my email
#488 [14:29] <ImDexters> what can i do
#489 [14:29] <mattym> ImDexters, You will need to contact Mojang to resolve that.
#490 [14:29] <mattym> ??> ImDexters account/send-email
#491 [14:29] <Absol> ImDexters: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#492 [14:29] <Absol> ImDexters: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#493 [14:30] <ImDexters> i bought minecraft 4 years ago i can not find the id anymore
#494 [14:30] <mattym> ??> ImDexters account/trans-id
#495 [14:30] <Absol> ImDexters: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#496 [14:31] <ImDexters> I no longer have access to my e-mail
#497 [14:32] <mattym> ImDexters, You options are all listed on the pages we have linked.
#498 [14:32] <mattym> Your*
#499 [14:32] * Rio2 [webchat@177.17.151.236.static.host.gvt.net.br] has joined #minecrafthelp
#500 [14:32] <ImDexters> when will mojang send a email back?
#501 [14:33] <ImDexters> and can mojang help me?
#502 [14:33] <mattym> ImDexters, See the links Absol gave you.
#503 [14:33] * ImDexters [webchat@x5f7662e6.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#504 [14:33] <Rio2> Is there a way to recover a deleted account after the 30 days waiting time?
#505 [14:34] <mattym> Rio2, What do you mean by a deleted account?
#506 [14:35] <Rio2> I asked to delete my account in December, they gave me 30 days waiting time. But I want it back. :/
#507 [14:35] <Rio2> Maybe if I buy it again? I just need the same UUID
#508 [14:35] <mattym> Rio2, You will need to contact Mojang to try and recover it.
#509 [14:35] <mattym> ??> Rio2 account/send-email
#510 [14:35] <Absol> Rio2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#511 [14:35] <Absol> Rio2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#512 [14:36] <Rio2> Thanks
#513 [14:36] <Rio2> Thanks
#514 [14:38] * Rio2 [webchat@177.17.151.236.static.host.gvt.net.br] has left #minecrafthelp
#515 [14:42] * q3ih [webchat@109.166.138.122] has joined #minecrafthelp
#516 [14:42] <q3ih> Hello
#517 [14:43] <q3ih> Hey!
#518 [14:43] <urielsalis> hi q3ih
#519 [14:43] <q3ih> Do not email password reset email me
#520 [14:43] <urielsalis> ??> q3ih account/send-email
#521 [14:43] <Absol> q3ih: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#522 [14:43] <Absol> q3ih: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#523 [14:44] <q3ih> I no longer know the transaction ID was bought paysafe some time ago
#524 [14:45] <q3ih> Please help me!
#525 [14:45] <mattym> q3ih, Then the ID would be the number of the Paysafe card.
#526 [14:45] <q3ih> I do not know it anymore I lost the id
#527 [14:46] <mattym> q3ih, You will need to try and find it. With a paysafe purchase, that is the only way to prove ownership
#528 [14:47] <q3ih> I can not get the paysafe anymore
#529 [14:47] <q3ih> so I have no way to recover my account?
#530 [14:47] <mattym> q3ih, You can try contact them without it, but may not be able to proceed.
#531 [14:48] <q3ih> where do I try?
#532 [14:48] <mattym> q3ih, The page that was linked to you.
#533 [14:49] <q3ih> Ah,ok,Thank
#534 [14:49] * Elsabroso63 [webchat@93-34-234-109.ip52.fastwebnet.it] has joined #minecrafthelp
#535 [14:49] <Elsabroso63> hi
#536 [14:50] <Elsabroso63> my account was suspended a while ago and i cant change my password now , is there a way to get my account back?
#537 [14:52] * CC_XI [webchat@47.55.120.174] has joined #minecrafthelp
#538 [14:52] <CC_XI> I cannot remember my minecraft email
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#540 [14:52] * Biggy [webchat@CPEf0f2498e8773-CMf0f2498e8770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#541 [14:53] <CC_XI> I cannot remember my email to log in
#542 [14:56] * Elsabroso63 [webchat@93-34-234-109.ip52.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#543 [14:56] <Biggy> Hi there. I seem to be encountering a problem when trying to connect to my Friends server. Everything was going well until he changed the Server address. Now I'm getting the error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#544 [14:57] <Biggy> Would anyone be able to help out?
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#546 [15:01] * zubumafu [webchat@182.132.99.138.wlenet.com.br] has joined #minecrafthelp
#547 [15:02] * zubumafu [webchat@182.132.99.138.wlenet.com.br] has quit. (Client Quit)
#548 [15:05] <CapFan67> Biggy, What status do you get when you test the server address with this tool? https://dinnerbone.com/minecraft/tools/status/
#549 [15:07] <Biggy> fortunately, we were unable to contact this server. Please check the address is correct and that it is reachable from the internet. Possible reasons for a server being unreachable include: The address ('unof.mcph.co') may be misspelt. The server may be running on a different port. (Remember: 25565 is the default, but it can be changed in server.pro
#550 [15:07] <Biggy> perties!) The server may be behind a firewall and does not have that port open. The server may currently be on fire and cannot return your call right now.
#551 [15:08] <CapFan67> Biggy, If the tool can't connect, then the server is not setup correctly. Have your friend work on their server. Once that tool can connect, then you should be able to as well.
#552 [15:09] * Sarham [webchat@67.198.118.210] has quit. (Quit: webchat.esper.net)
#553 [15:10] <Biggy> I see. I'l let him know. And this issue is only happening to me. Is that normal?
#554 [15:10] <CapFan67> Biggy, If the tool can't access the server, no one else can. If others are connecting, they're using a different address than the one you're testing.
#555 [15:11] <Biggy> How Peculiar.
#556 [15:12] <Biggy> I am copy pasting the address given to me. And I still cannot join. I gave the same address to a friend and they were able to join themselves
#557 [15:17] <CapFan67> Biggy, Hold on that. I am testing a server that should be up, and Dinnerbone's tool is failing. stand by...
#558 [15:18] <CapFan67> Biggy, Ok, I entered the URL you used into my client and I see the server status (Dunno' why Dinnerbone's tool isn't working today). So, let's see...
#559 [15:19] <Biggy> Thanks for the help.
#560 [15:20] <CapFan67> Biggy, It doesn't appear that you're behind a VPN or Proxy, but are you using either service?
#561 [15:21] <Biggy> Not that I know of.
#562 [15:21] <CapFan67> Biggy, Let's see if you are running any known incompatible software:
#563 [15:21] <CapFan67> ??> Biggy tools/hjt
#564 [15:21] <Absol> Biggy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#565 [15:21] <Absol> Biggy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#566 [15:24] * BJ [webchat@173-80-63-78.rmntcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#567 [15:24] * Joe_Dalton [webchat@89.239.230.173] has joined #minecrafthelp
#568 [15:24] <Joe_Dalton> Can someone help me
#569 [15:24] <Biggy> I'm not following Capfan. and you want me to run this software?
#570 [15:25] <Joe_Dalton> Please someone, I'm so confused
#571 [15:25] <CapFan67> Biggy, Yes. This Trend Micro tool will produce a report of all running software on your system. That lets us determine if any software known to be incompatible with Minecraft is running.
#572 [15:25] <BJ> We are having trouble logging in and are not receiving emails when we try to reset it. I have emailed customer support. Is there anything else I can do in the mean time since they have high call volume?
#573 [15:25] * ionut [webchat@static-86-127-163-228.pitesti.rdnet.ro] has joined #minecrafthelp
#574 [15:26] <ionut> hi
#575 [15:26] <CapFan67> BJ, There isn't anything we can do to speed things up. You'll need to wait for their response.
#576 [15:26] <CapFan67> Joe_Dalton, What do you need help with?
#577 [15:26] <BJ> Ok Thanks
#578 [15:26] * BJ [webchat@173-80-63-78.rmntcmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
#579 [15:26] <Joe_Dalton> Is the Minecraft and the TechnicLauncher the same system ?
#580 [15:27] <CapFan67> Joe_Dalton, Technic Launcher is a 3rd party tool, and not something we support here.
#581 [15:27] <Joe_Dalton> Gotcha, ty anyways
#582 [15:27] <ionut> I bought an account from a friend and now I can not log in to change my password and the skin I ask for those security queries
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#584 [15:28] <CapFan67> ionut, Mojang does not recognize account transfers, so the account technically belongs to your friend. Have your friend help you with account recovery.
#585 [15:29] <ionut> no longer responding to the phone and moved and out of town I gave him 15 euros
#586 [15:29] <ionut> !
#587 [15:29] <CapFan67> ionut, I'm very sorry to hear that. Still, it belongs to your friend. YOu can contact Mojang, but they will need to work with the original owner.
#588 [15:30] <ionut> and where to get it
#589 [15:30] <Biggy> https://paste.ubuntu.com/p/ZSqRCmz3p4/
#590 [15:31] <CapFan67> ??> ionut account/send-email
#591 [15:31] <Absol> ionut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#592 [15:31] <ionut> please help us we still have 15 euros
#593 [15:31] <Absol> ionut: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#594 [15:31] <ionut> wat
#595 [15:31] * Silverchoc [webchat@2.28.86.51] has joined #minecrafthelp
#596 [15:32] <ionut> I'll give you the account
#597 [15:32] <ionut> ??
#598 [15:32] <Lord_Ralex> No....
#599 [15:32] <CapFan67> Biggy, I only see Discord on the warning list, and that's not likely causing your issue. Have you tried any network resets, such as rebooting your PC and router?
#600 [15:32] <Biggy> I have.
#601 [15:32] <Lord_Ralex> ionut, do what Absol told you.
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#604 [15:33] <Biggy> I can try restarting my computer once more if it would help
#605 [15:33] <mattym> Biggy, Have you tried connecting to the servers IP instead of the new URL assigned to it?
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#607 [15:33] <CapFan67> Biggy, It can't hurt. Otherwise, I'm at a bit of a loss. I see it online and can connect.
#608 [15:33] <ionut> lady asked me for those security questions where you were born what restaurant you like
#609 [15:33] <CapFan67> mattym, The address doesn't seem to resolve to an IP.
#610 [15:33] <Biggy> I have tried the direct IP.
#611 [15:33] <Lord_Ralex> ionut, we can't help you with account issues. Only Mojang can.
#612 [15:34] <ionut> and where to get it
#613 [15:34] <Biggy> I'll be back. Will restart my omputer
#614 [15:34] <mattym> Biggy, Are you able to get into other servers?
#615 [15:34] <Biggy> I am
#616 [15:34] <Lord_Ralex> ionut, by doing what Absol told you....
#617 [15:35] <mattym> Biggy, Then its most likely just a network issue somewhere between your network and the servers. If it has worked before, it may just be a matter of waiting for it work again.
#618 [15:35] <ionut> Well, yes, but I have no way to get this boyfriend to talk, but Mojang
#619 [15:36] <Lord_Ralex> ionut, then you are out of luck. You didn't buy it from Mojang.
#620 [15:36] <CapFan67> ionut, I understand your frustration. But we can't solve account issues. We work on technical issues. We aren't Mojang.
#621 [15:36] <ionut> And I'm facing the situation here
#622 [15:36] <Lord_Ralex> So there's nothing that Mojang would be able to do anyways.
#623 [15:37] <ionut> please what to do
#624 [15:38] * Ian [webchat@104.sub-174-254-193.myvzw.com] has joined #minecrafthelp
#625 [15:38] <Lord_Ralex> You either get the actual account owner to help you, or you buy a new account from Mojang.
#626 [15:38] <Ian> Hi
#627 [15:38] * RunwayIdkAboutIt [webchat@92.246.29.105] has joined #minecrafthelp
#628 [15:38] <ionut> that might change my password and I'll stay with 15 euros
#629 [15:38] <Ian> Hi
#630 [15:39] <mattym> ionut, It is not your account, bottom line. Nothing further anyone can do for you. You need to contact the original owner. That is all you can do.
#631 [15:39] <ionut> I can twelve I can pick another, but I have both the respective servos now take it from 0 I do not want
#632 [15:39] * Lord_Ralex kicked ionut from #minecrafthelp (Reason: onut :Buy your account from Mojang)
#633 [15:40] <Ian> Somthing looks buggy can i send a pic
#634 [15:40] <mattym> Ian, Explain the problem.
#635 [15:41] <Ian> So my sister and I have weird Minecraft worolds with pink blocks
#636 [15:41] <mattym> Ian, What version of the game?
#637 [15:41] <Ian> On ios
#638 [15:41] <mattym> Ian, We do not support that versions here. However:
#639 [15:42] <mattym> Ian, Pink blocks can sometimes be missing textures, its possible that you are using a resource/texture pack that has not been full updated.
#640 [15:42] * iRxspect [webchat@179.6.213.195] has joined #minecrafthelp
#641 [15:42] * Ian [webchat@104.sub-174-254-193.myvzw.com] has quit. (Client Quit)
#642 [15:43] <CapFan67> Biggy, I sent you a PM with the resolved address for the server. Are you able to connect to that address?
#643 [15:43] <iRxspect> NEcesito Ayuda, me han robado la cuenta
#644 [15:43] <iRxspect> I need help, my account was stolen
#645 [15:43] <CapFan67> ??> iRxspect account/hacked
#646 [15:43] <Absol> iRxspect: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#647 [15:44] <Absol> iRxspect: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#648 [15:44] * Ian [webchat@104.sub-174-254-193.myvzw.com] has joined #minecrafthelp
#649 [15:45] * Joshua [webchat@47.197.145.182] has joined #minecrafthelp
#650 [15:45] <Ian> How you doing Minecraft world looks funny
#651 [15:45] <mattym> Ian, Still not the right place to ask for help with your version.
#652 [15:45] <iRxspect> I already made the recovery process, I thought that I would respond faster here
#653 [15:46] <Joshua> Hello, I created my account many years ago and the email it was originaly on is closed, im trying to move the acount to my own email but i cant as previously stated
#654 [15:46] <Ian> Version 1.9.0
#655 [15:46] <mattym> Joshua, Was the account ever Migrated.
#656 [15:46] <iRxspect> I already made the recovery process, I thought that I would respond faster here
#657 [15:46] <mattym> Ian, We only assist with the Java version.
#658 [15:46] <Joshua> I don't know, its been so long i know nothing more than the name and the email it was originally on
#659 [15:47] <Ian> Ok
#660 [15:47] <mattym> iRxspect, We cannot help with that issue here. Wait for Mojang to reply to you.
#661 [15:47] <iRxspect> Okey, Thancks
#662 [15:47] <mattym> Joshua, What is the ingame username?
#663 [15:47] <Joshua> TNTJBOOM
#664 [15:47] * Ian [webchat@104.sub-174-254-193.myvzw.com] has quit. (Client Quit)
#665 [15:48] <mattym> Joshua, From what I can tell, it was not Migrated, so you will need to contact Mojang to fix the email.
#666 [15:48] <mattym> ??> Joshua account/send-email
#667 [15:48] <Absol> Joshua: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#668 [15:48] <Absol> Joshua: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#669 [15:49] <Joshua> Thank you, i have done that and they haven't responded for a while, i was just hoping there was a quick fix
#670 [15:49] <Joshua> I appreciate the speed in this forum though, you guys are doing god's work haha
#671 [15:49] <Joshua> bye
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#673 [15:55] * KC [webchat@ip-184-220-228-96.frfxsc.spcsdns.net] has joined #minecrafthelp
#674 [15:56] <KC> When playing Minecraft on PS3, I am unable to hear some people's mics, but yet I can hear others in the same world. What could be causing this issue? Thank you.
#675 [15:58] <mattym> KC, We do not support the console version here. Additionally, I believe voice is handled via PSN.
#676 [15:58] * Biggy [webchat@CPEf0f2498e8773-CMf0f2498e8770.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#677 [15:59] <KC> ok, thank you!
#678 [15:59] * KC [webchat@ip-184-220-228-96.frfxsc.spcsdns.net] has quit. (Client Quit)
#679 [16:00] * ooofmans [webchat@c-73-109-118-118.hsd1.wa.comcast.net] has joined #minecrafthelp
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#683 [16:09] * Oscar0 [webchat@ua-213-112-84-125.bbcust.telenor.se] has joined #minecrafthelp
#684 [16:09] <Oscar0> Hi im trying to migrate my account into a mojang account but i forgot my username, therefore i contacted this support!
#685 [16:11] <CapFan67> Oscar0, you will need to know your username to Migrate your account. If you don't know your Username, you'll need to contact Mojang Customer Support:
#686 [16:11] <CapFan67> ??> Oscar0 account/send-email
#687 [16:11] <Absol> Oscar0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#688 [16:11] <Absol> Oscar0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#689 [16:13] <Oscar0> Thanks!
#690 [16:19] * TheLStanMan [webchat@97-116-39-78.mpls.qwest.net] has joined #minecrafthelp
#691 [16:20] <TheLStanMan> I can only log into my Mojang account on mojang.com, on minecraft.net it freezes and on Minecraft Launcher it says it's invalid. What do I do?
#692 [16:21] * DeneXXX [webchat@m83-177-130-47.cust.tele2.lv] has joined #minecrafthelp
#693 [16:21] * Cherry [webchat@cpc151365-live31-2-0-cust197.17-2.cable.virginm.net] has joined #minecrafthelp
#694 [16:21] <CapFan67> TheLStanMan, Let's see if any known incompatible software is blocking your authentication access:
#695 [16:21] <Cherry> hello?
#696 [16:21] <CapFan67> ??> TheLStanMan tools/hjt
#697 [16:21] <Absol> TheLStanMan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#698 [16:21] <Absol> TheLStanMan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#699 [16:21] <CapFan67> Cherry, Hi
#700 [16:21] <Cherry> hi
#701 [16:22] <Cherry> im not recieveing a password reset email from you guys. i sent a support ticket in on the 21st last month and still no replie
#702 [16:23] <CapFan67> Cherry, Just as a note, we're not Mojang. This is community support for technical issues. Having said that, for wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#703 [16:23] * FreeAtlas [webchat@174-140-67-225-dhcp.unt.pa.atlanticbb.net] has joined #minecrafthelp
#704 [16:23] <Cherry> ok thanks
#705 [16:23] * avatar0604 [webchat@host-92-14-150-162.as43234.net] has quit. (Quit: webchat.esper.net)
#706 [16:23] <CapFan67> Cherry, You'll notice they're only responding to tickets submitted on the 20th. You're a day or two too early.
#707 [16:24] <FreeAtlas> i forgot the email to my minecraft account when i switched computers to my new one is there anyway to get my email info
#708 [16:24] <Cherry> aye will wait a couple more days thanks for the help
#709 [16:24] * Oscar0 [webchat@ua-213-112-84-125.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#710 [16:24] * Cherry [webchat@cpc151365-live31-2-0-cust197.17-2.cable.virginm.net] has quit. (Client Quit)
#711 [16:24] <CapFan67> FreeAtlas, If you think it's one of the emails you have control if, but not sure which one, request a password reset on all emails. The one that gets a response has an account attached.
#712 [16:25] <CapFan67> FreeAtlas, On the other hand, if you're sure you don't have control of the email anymore, you'll need to contact Mojang Customer Support.
#713 [16:26] <FreeAtlas> ok how long does it take on average for them to respond
#714 [16:26] <CapFan67> FreeAtlas, Password reset response should be within the hour. Support tickets will take much longer. Today, they're processing requests made on Jan 20th.
#715 [16:26] <TheLStanMan> I fixed my problem, Thanks Absol for the tool, my hosts file was buggy so I deleted it
#716 [16:26] <TheLStanMan> Now everything works
#717 [16:27] <CapFan67> TheLStanMan, Wait...
#718 [16:27] * TheLStanMan [webchat@97-116-39-78.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#719 [16:27] <FreeAtlas> oof well thanks for the help
#720 [16:27] <FreeAtlas> i guess ill jsut try to keep guessing which email i used
#721 [16:27] <CapFan67> FreeAtlas, Again, password reset request are the way to approach that process.
#722 [16:28] <FreeAtlas> that would help if i had access to the email. i cant request a reset because everything was on my old computer
#723 [16:28] <DeneXXX> I could login in my account few hours ago but now i can't. It shows invalid email address or password. I tried clicking on Forgot your password, but i don't get anything in my email
#724 [16:29] <CapFan67> FreeAtlas, I see. Well, if you can't figure out which it was, support ticket is your remaining path.
#725 [16:30] <CapFan67> DeneXXX, what's the exact error when you try to log into the launcher?
#726 [16:32] * Ray [webchat@CPE7c9a54d7106f-CM7c9a54d7106d.cpe.net.cable.rogers.com] has joined #minecrafthelp
#727 [16:32] <DeneXXX> http://prntscr.com/mil93r
#728 [16:34] <CapFan67> DeneXXX, Ok. Certain malware has specific phases, but that's not one of them. If you're not receiving Mojang system emails (password reset), then you'll need to contact Mojang Customer Support.
#729 [16:34] <CapFan67> ??> DeneXXX account/send-email
#730 [16:34] <Absol> DeneXXX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#731 [16:34] <Absol> DeneXXX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#732 [16:36] <DeneXXX> ok thanks
#733 [16:36] <Ray> Java(TM) SE Binary is not responding, (every time I attempt to load the game)
#734 [16:36] <CapFan67> Ray, That's sometimes caused by incompatible software. Let's see what's running:
#735 [16:36] <CapFan67> ??> Ray tools/hjt
#736 [16:36] <Absol> Ray: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#737 [16:36] <Absol> Ray: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#738 [16:37] <Ray> Thank you
#739 [16:37] <DeneXXX> i forgot to mention that earlier when i had access to the account i couldn't reset my security questions, same thing i wasn't receiving an email from mojang
#740 [16:38] <CapFan67> DeneXXX, There are a number of reasons why you stop receiving Mojang system emails. I can link a page describing them. One of he unlisted reasons is suspicious activity. We see that a lot, when people give their login info to a 3rd party, sometimes unwittingly.
#741 [16:39] <CapFan67> DeneXXX, https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
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#743 [16:45] * DarkWolfie_SK [webchat@188-167-250-165.dynamic.chello.sk] has joined #minecrafthelp
#744 [16:46] <DarkWolfie_SK> always when i try to log in it types could not connect to server
#745 [16:46] <DarkWolfie_SK> how can i solve it?
#746 [16:46] <urielsalis> ??> DarkWolfie_SK tools/hjt
#747 [16:46] <Absol> DarkWolfie_SK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#748 [16:46] <Absol> DarkWolfie_SK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#749 [16:49] <Ray> https://paste.ubuntu.com/p/Qp9qvYt35t/plain/
#750 [16:50] <urielsalis> ??> Ray av/bytefence
#751 [16:50] <Absol> Ray: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#752 [16:50] <urielsalis> Ray, Also, you have premieropinion, which is known to cause that issue
#753 [16:50] <urielsalis> ??> Ray av/adwcleaner
#754 [16:50] <Absol> Ray: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#755 [16:50] <Absol> Ray: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#756 [16:51] <Ray> Okay Thank you
#757 [16:52] <DarkWolfie_SK> i tried to log on and it allways show could not connect to server.
#758 [16:52] <urielsalis> DarkWolfie_SK, follow the instructions absol gave you
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#760 [16:55] <DarkWolfie_SK> https://paste.ubuntu.com/p/fTr4kVntxv/
#761 [16:55] <urielsalis> ??> DarkWolfie_SK info/mcleaks
#762 [16:55] <Absol> DarkWolfie_SK: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#763 [16:55] <Absol> DarkWolfie_SK: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#764 [16:55] <urielsalis> ??> DarkWolfie_SK win/hosts/edit
#765 [16:55] <Absol> DarkWolfie_SK: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#766 [16:55] <Absol> DarkWolfie_SK: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#768 [16:56] <Ray> Thank you for your help, my minecraft is running smoothly again ;)
#769 [16:57] <CapFan67> Ray, Outstanding. Enjoy!
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#771 [16:59] <DarkWolfie_SK> that means i must remove minecraft launcher ?
#772 [17:00] <DarkWolfie_SK> i mean, uninstall
#773 [17:02] <CapFan67> DarkWolfie_SK, You've used an alt/stolen account tool that has modified your computer. The result it, you can't login and they have your login info. Follow the editing instructions above to repair the hosts file.
#774 [17:02] <CapFan67> DarkWolfie_SK, Once that's done, and after you've tested, *then* change your password. They have your info and *will* hijack your account.
#775 [17:09] <DarkWolfie_SK> i cant login from mozilla, it is like the log in is unclickable
#776 [17:10] <DarkWolfie_SK> ok, got it
#777 [17:13] <CapFan67> DarkWolfie_SK, There shouldn't be anything to login to until you've fixed your hosts file and tested. Have you taken those steps?
#778 [17:13] <DarkWolfie_SK> yes, everything is done
#779 [17:14] <CapFan67> DarkWolfie_SK, I'm glad to hear it's working.
#780 [17:15] <DarkWolfie_SK> and when should i run it?
#781 [17:15] <DarkWolfie_SK> moment of truth...
#782 [17:16] <CapFan67> DarkWolfie_SK, The steps in order should have been: (1) edit/clean hosts file. (2) test client. (3) update password.
#783 [17:16] <DarkWolfie_SK> still not working...
#784 [17:17] <CapFan67> DarkWolfie_SK, That's usually a sign that you've failed to edit your hosts file.
#785 [17:17] <DarkWolfie_SK> that means i should repeat that?
#786 [17:18] <CapFan67> DarkWolfie_SK, Open your hosts file again, and see if the Mojang entries are still there.
#787 [17:20] <DarkWolfie_SK> yes, they are here
#788 [17:20] <CapFan67> DarkWolfie_SK, Then yes. Start again. Make sure you run notepad as administrator, otherwise you can't save when done.
#789 [17:23] <DarkWolfie_SK> what tool? i dont know what do you mean.
#790 [17:23] <CapFan67> dark Step 1 is to launch notepad as administrator. Make sure you run Notepad as Administrator in order to edit your hosts file.
#791 [17:24] <CapFan67> DarkWolfie_SK, I'll post the instructions again:
#792 [17:24] <CapFan67> ??> DarkWolfie_SK win/hosts/edi
#793 [17:24] <CapFan67> ??> DarkWolfie_SK win/hosts/edit
#794 [17:24] <Absol> DarkWolfie_SK: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#795 [17:24] <Absol> DarkWolfie_SK: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#796 [17:25] <DarkWolfie_SK> next?
#797 [17:26] <CapFan67> DarkWolfie_SK, After following those instructions, you should be looking at Notepad with your Hosts file data. Remove *all* lines that say Mojang.com
#798 [17:26] <DarkWolfie_SK> done
#799 [17:26] <CapFan67> DarkWolfie_SK, Save. Make sure it saves and does not give you an error.
#800 [17:27] <CapFan67> DarkWolfie_SK, After saving, exit and test minecraft.
#801 [17:28] <DarkWolfie_SK> thank you so much, its working.
#802 [17:29] <CapFan67> DarkWolfie_SK, Only now are you clear of the alt site. Now is when you need to change your password.
#803 [17:29] <CapFan67> Otherwise, you should be set.
#804 [17:30] <DarkWolfie_SK> ok, thank you so much. i dont know, where are those files from, i didnt use anything like that
#805 [17:31] <CapFan67> DarkWolfie_SK, Someone with access to your computer did indeed run the stolen account software. Be careful.
#806 [17:31] <DarkWolfie_SK> ok, thanks. bye!
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#810 [17:58] <dead_silence17> hi, i sent a change password request and i havet gotten an email
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#812 [18:09] * Zekken [webchat@187-84-1-44.metroethernet.dynamic.fst.sp.faster.net.br] has joined #minecrafthelp
#813 [18:11] <Zekken> hi guys, i have my acc deactivated by some reason, i think i got that because i've change my cape in optifine.net a lot fast in a small time but i send an email to mojang like 2 weeks ago, and still nothing... what can i do? .. it's normal take that time to have a reply?
#814 [18:12] <mattym> Zekken, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#816 [18:24] <Biggy> +CapFan67 I did as requested. restarted my computer. And I am still having this issue.
#817 [18:26] <CapFan67> Biggy, At the end I had run out of ideas. I'd given you the resolved IP to test, but I can't explain why you can't connect to just that one server
#818 [18:27] <Biggy> I see. How odd that this is an issue.
#819 [18:27] <CapFan67> Biggy, It's a network connection issue, not a Mojang/minecraft issue, but I can't put my finger on why you can't connect.
#820 [18:27] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 202 seconds)
#821 [18:41] <Biggy> I see
#822 [18:41] <Biggy> Shame
#823 [18:42] <Biggy> I guess. I'll have to give up on that for the moment
#824 [18:58] * Panda [webchat@c-71-63-2-113.hsd1.va.comcast.net] has joined #minecrafthelp
#825 [18:58] <Panda> help
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#827 [19:21] * trg [webchat@bd7a0a84.virtua.com.br] has joined #minecrafthelp
#828 [19:25] <trg> hey so, some months ago i had a problem with my account because i didnt had access to my password or security questions, but recently i have solved this. the thing is, my account is registered in my dads old email, i was a kid when he bought for me, and he doenst have access to that email anymore. a long time ago i gave some information about my ac
#829 [19:25] <trg> count to my friend pwho didnt have minecraft play, but recently some friends talked to me that the person is still using my account. i cant change my password because i still dont have access to the security questions answers, so i need to know if there is something i can do
#830 [19:30] * bildramer [~bildramer@p2003004CEA1ED9006861E9272CB49424.dip0.t-ipconnect.de] has joined #minecrafthelp
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#833 [19:45] <CapFan67> trg, If you don't have access to the original email, you may have trouble demonstrating ownership of the account. If you have the Transaction ID, you can contact Mojang Customer Support and start the process.
#834 [19:46] <CapFan67> trg, Without the Transaction ID, and without ownership of the original email, you may have a difficult time demonstrating ownership to Mojang. But only they can decide that.
#835 [19:48] * _james_ [webchat@CPE7c9a54d7106f-CM7c9a54d7106d.cpe.net.cable.rogers.com] has joined #minecrafthelp
#836 [19:48] <_james_> I can't seem to get Minecraft Forge working... anyone know what's wrong?
#837 [19:49] <_james_> Everytime I try to load the launcher it crashes
#838 [19:49] <tyteen4a03> ??> _james_ mods
#839 [19:49] <Absol> _james_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#840 [19:49] <CapFan67> _james_, we only support the current version vanilla client
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#842 [19:50] * kratoskrist [webchat@206-183-185-168.runestone.stellarllc.net] has joined #minecrafthelp
#843 [19:52] <kratoskrist> So the my ssd bootdrive is filled to the brim and Im trying to install minecraft on a different ssd which has more than enough space. The problem is that it keeps trying to install the .minecraft folder in the appdata roaming folder but like I said, there is no space on that drive. Even after I change the directory location it trys to install in th
#844 [19:52] <kratoskrist> e full drive. I don't know what to do
#845 [19:53] <CapFan67> kratoskrist, You can edit your launcher shortcut and add the --workDir argument to make Minecraft install and run elsewhere.
#846 [19:53] <CapFan67> kratoskrist, I have an imgur picture as an example. Let me dig around and find it.
#847 [19:53] <kratoskrist> I have no clue what the "--workDir arguement" is lol
#848 [19:54] <CapFan67> kratoskrist, So, I'll assume you're running windows. If so, right click your minecraft launcher shortcut and select properties. Then, add the argument and path. It will look like this: https://i.imgur.com/1oZKv3d.png
#849 [19:55] <CapFan67> kratoskrist, Of course, you'll change "E:\Minecraft" to whatever path you want.
#850 [19:55] <kratoskrist> perfect that just answered my next question
#851 [19:55] <kratoskrist> ill get back to you once Ive done that
#852 [19:55] <CapFan67> kratoskrist, NOTE: If you're installing mods later, you'll have to specify this same path during their installation.
#853 [19:55] <kratoskrist> only mod I use is optifine
#854 [19:56] <CapFan67> kratoskrist, You'll need to specify your new minecraft installation location when you install Optifine.
#855 [19:57] <kratoskrist> just load it up and see if it works now?
#856 [19:58] <CapFan67> kratoskrist, If you've changed your shortcut, then use that shortcut to run and test.
#857 [20:09] * Ian [webchat@75.97.186.179.res-cmts.sesh.ptd.net] has joined #minecrafthelp
#858 [20:10] <Ian> Is there anyone that can help me with an issue with Realms?
#859 [20:10] <CapFan67> Ian, We support technical issues with the Java Edition client. Is your realms issue a Java client issue?
#860 [20:11] * bildramer [~bildramer@p2003004CEA1ED900381198A1C94B8ED4.dip0.t-ipconnect.de] has joined #minecrafthelp
#861 [20:11] <Ian> No, but there seems to be a severe lack of help for the Switch version
#862 [20:11] <Ian> And I'm frustrated to the point where I'm about to dispute the credit card charge for realms
#863 [20:12] <CapFan67> Ian, I'm sorry to hear that. Sadly, it's not an Edition, platform or feature that we can help with.
#864 [20:13] * tumbleweed [~bildramer@p2003004CEA1ED900A0B27E5843CEE73A.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#865 [20:13] * exalted [webchat@mta-98-156-209-204.kc.rr.com] has joined #minecrafthelp
#866 [20:13] <Ian> Real helpful, way to support yours fans from alpha. I will be disputing this charge as I paid for a service that DOES NOT WORK
#867 [20:13] <CapFan67> Ian, we're not Mojang.
#868 [20:13] <CapFan67> Ian, we're a gorup of Java players who help with technical issues.
#869 [20:13] <Ian> Oh goodie
#870 [20:13] <exalted> can someone help with a server problem
#871 [20:13] <Ian> Is there even customer support for mojang?
#872 [20:14] <CapFan67> Ian, You can always visit bugs.mojang.com and look for reports that match your issue.
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#874 [20:14] * exalted [webchat@mta-98-156-209-204.kc.rr.com] has quit. (Client Quit)
#875 [20:15] <CapFan67> exalted, What problem are you having?
#876 [20:25] <kratoskrist> now its not even letting me install minecraft
#877 [20:26] <kratoskrist> when I pick the destination I want, I choose drive F, but it just tells me that it cant install it because theres no space in drive c
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#881 [20:29] <Guest79804> uhh I guess Ill just ask here since lol
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#883 [20:30] <SrKaah> Good evening, I'm Brazilian and I bought prepaid card tonight, but when I did it, the code 805 appeared and nothing else, I want to know what I do now
#884 [20:30] <SrKaah> boa noite, sou brasileiro e comprei cartao pre pago essa noite, mas quando eu raspei so apareceu o codigo 805 e nada mais, quero saber oque eu faço agora?
#885 [20:31] * NoahPlayz123 [webchat@66-189-214-95.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#886 [20:31] <NoahPlayz123> hey my minecraft is stuck on the mojang screen
#887 [20:31] <SrKaah> Good night, I'm Brazilian and I bought prepaid card that night, but when I scratched it, the code 805 appeared and nothing else, I want to know what I do now?
#888 [20:32] * Guest79804 [webchat@047-051-002-227.biz.spectrum.com] has quit. (Client Quit)
#889 [20:34] <NoahPlayz123> hey my minecraft is stuck on the mojang screen
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#892 [20:58] * NuclearCreator [webchat@c-75-71-90-212.hsd1.co.comcast.net] has joined #minecrafthelp
#893 [20:59] <NuclearCreator> I have my mc account saved on my phone but it wouldn't let me sign in why?
#894 [21:06] <NuclearCreator> nvm
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#897 [21:26] * Void_Dude [webchat@1.126.106.79] has joined #minecrafthelp
#898 [21:28] <Void_Dude> i fail to connect to the server i'm hosting with the error io.netty.channel.abstractchannel$annotatedConnectexception: Connection timed out: no further information:
#899 [21:30] * Brad [webchat@dhcp-108-168-127-120.cable.user.start.ca] has joined #minecrafthelp
#900 [21:30] <CapFan67> Void_Dude, Are you trying to connect to the server from the same machine, or from a different machine?
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#902 [21:32] * Machine [webchat@d192-24-57-70.col.wideopenwest.com] has joined #minecrafthelp
#903 [21:32] <Machine> i can't login
#904 [21:32] <CapFan67> Machine, What happens when you try?
#905 [21:33] <Machine> it doesn't say it works
#906 [21:33] <Machine> i put my email in to get a code to reset my password
#907 [21:33] <Machine> and i don't get a code
#908 [21:33] <CapFan67> Machine, When you try to login from the client, exactly what phrase do you get?
#909 [21:33] <Machine> login failed
#910 [21:33] <Machine> incorrect username or password
#911 [21:34] <CapFan67> Machine, Ok. and you aren't getting system emails. In that case, you'll need to contact Mojang Customer Support:
#912 [21:34] <CapFan67> ??> Machine account/send-email
#913 [21:34] <Absol> Machine: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#914 [21:34] <Absol> Machine: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#915 [21:34] <Machine> it doesn't send me an email
#916 [21:35] <Machine> so i can't get a reset password code
#917 [21:35] <CapFan67> Machine, I understand that the password reset didn't send a reply. You'll need to contact Mojang Technical Support.
#918 [21:35] <Machine> does mojang have a support number
#919 [21:35] <CapFan67> Machine, No. Contact is through the form I linked above.
#920 [21:35] <Machine> how do i contact costumer support,
#921 [21:35] <CapFan67> Machine, You use the link I provided.
#922 [21:36] <Machine> do i actually talk to someone
#923 [21:36] <CapFan67> Machine, No. You submit a form. They will get back to you via email.
#924 [21:36] <Machine> ok how long does that take usually?
#925 [21:36] <CapFan67> Machine, The second link I provided tells you where they are in queue.
#926 [21:36] <Machine> ok thank you
#927 [21:37] <Machine> how do i leave this
#928 [21:37] <CapFan67> Machine, Close the tab? Click your home button? It's just a browser window.
#929 [21:37] <Machine> oh om
#930 [21:37] <Machine> thank you
#931 [21:37] * Machine [webchat@d192-24-57-70.col.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#932 [21:56] * Rjae2019 [webchat@c-73-0-57-41.hsd1.fl.comcast.net] has joined #minecrafthelp
#933 [21:58] <Rjae2019> hello i am running on a windows 10 home
#934 [21:59] * werewolf334 [webchat@67-197-170-90.rh2.cm.dyn.comporium.net] has joined #minecrafthelp
#935 [21:59] <Rjae2019> 64bit 4gb
#936 [22:00] <werewolf334> hey guys how are you?
#937 [22:00] <CapFan67> Rjae2019, Are you having a problem with your Java Edition client?
#938 [22:00] <CapFan67> werewolf334, Doing quite well, thanks.
#939 [22:00] <Rjae2019> Minecraft launcher doesn't finish starting
#940 [22:00] <Rjae2019> oes to not responding
#941 [22:01] <Rjae2019> says not responding
#942 [22:01] <CapFan67> Rjae2019, Does the launcher not load, or does the client stop responding after you press play?
#943 [22:02] <Rjae2019> it stalls when I see the logo MOJANG
#944 [22:02] <werewolf334> No its more of an account issue I've been attempting to login but its like my password has changed and every time I try to do the forgot password I never receive the email even though I know its correct
#945 [22:02] <CapFan67> Rjae2019, Again, before or after you click play?
#946 [22:02] <CapFan67> werewolf334, Exactly what message do you get when trying to login with the client?
#947 [22:03] <Rjae2019> after I click play
#948 [22:03] <CapFan67> Rjae2019, That's sometimes caused by incompatible software loaded on your machine. Let's see what's running.
#949 [22:03] <werewolf334> I can't log in to the client at all it says my password isn't correct I fear that my account may have been hacked
#950 [22:03] <CapFan67> ??> Rjae2019 tools/hjt
#951 [22:03] <Absol> Rjae2019: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [22:03] <Absol> Rjae2019: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [22:04] <CapFan67> werewolf334, Without the exact phrase, I can't tell if it's known malware. How about this. Can you log into Mojang.com?
#954 [22:04] <Rjae2019> ok thanks will do
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#960 [22:26] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has joined #minecrafthelp
#961 [22:27] <hammis> hey pals so on all of my minecraft version my skins don't work, they don't appear and everyone including me are just Alex's and Steve's
#962 [22:27] * Rjae2019 [webchat@c-73-0-57-41.hsd1.fl.comcast.net] has joined #minecrafthelp
#963 [22:28] <Rjae2019> Hello I am back here is the log
#964 [22:28] <CapFan67> Rjae2019, Welcome back
#965 [22:28] <Rjae2019> https://paste.ubuntu.com/p/4x5DGZwWcJ/
#966 [22:28] <Rjae2019> my Minecraft launcher stalls after I click play
#967 [22:28] <Rjae2019> java edition
#968 [22:29] <CapFan67> Rjae2019, You have malware known to cause your "not responding" issue (PremierOpinion). I'll link the removeal instructions:
#969 [22:29] <CapFan67> ??> Rjae2019 av/adwcleaner
#970 [22:29] <Absol> Rjae2019: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#971 [22:29] <Absol> Rjae2019: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#972 [22:31] <Rjae2019> ok thank you. That means I have adwcleaner in my computer and must be removed?
#973 [22:31] <CapFan67> Rjae2019, No. You have PremierOpinion in your computer. It's malware. You use adwcleaner to fix it.
#974 [22:32] <Rjae2019> ok
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#977 [22:43] * ub9yaq [webchat@37.23.145-112.xdsl.ab.ru] has joined #minecrafthelp
#978 [22:44] <ub9yaq> hello. my launcher can't login to server. but i correct login to server mojang and my version minecraft is correct
#979 [22:44] <CapFan67> ub9yaq, So, you can log into Mojang.com ok? ...but you get an error with the launcher? What is the exact error you get from the launcher?
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#982 [22:45] <Dino> Cant connect to lan server as connection times out
#983 [22:46] <ub9yaq> yes. now i logon to mojang.com. verion my launcher is 2.1.1462
#984 [22:46] <Rjae2019> Hello: I just cleaned the computer with the dwcleaner
#985 [22:46] <CapFan67> Rjae2019, Try running the game. Be patient, on your first run. It may take a few minutes.
#986 [22:47] <Rjae2019> and restarted. Thanks in case this was the log of the cleaner https://paste.ubuntu.com/p/ypFB8yrSyx/
#987 [22:48] <CapFan67> ub9yaq, Let's see if you have any software that might be blocking your login:
#988 [22:48] <CapFan67> ??> ub9yaq tools/hjt
#989 [22:48] <Absol> ub9yaq: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#990 [22:48] <Absol> ub9yaq: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#991 [22:49] * Rjae2019 [webchat@c-73-0-57-41.hsd1.fl.comcast.net] has quit. (Client Quit)
#992 [22:50] <ub9yaq> ok. 2 minutes please
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#994 [22:51] * Jam [webchat@58-190-1-110f1.osk3.eonet.ne.jp] has joined #minecrafthelp
#995 [22:51] <Jam> hello I'm having an issue connecting to my friends world over lan, and it keeps giving me this notice
#996 [22:52] <Jam> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#997 [22:52] <Jam> I know that it isn't the firewall
#998 [22:52] <Jam> but short of that I don't know what could be causing that
#999 [22:53] <CapFan67> Jam, Timeout generally means a network connection error. In otherwords, it tried to connect to an address but got no response. How are you connecting? Directly to the IP?
#1000 [22:55] <Jam> We are playin in the same room under the same wifi, I've tried to connect
#1001 [22:55] <ub9yaq> i have a white ip and my firewall is don't blocked connection. i try off firewall
#1002 [22:56] <ub9yaq> https://paste.ubuntu.com/p/B4sZ8NHHwb/
#1003 [22:56] <Jam> I've tried to connect via the join server button under the multiplayer menu
#1004 [22:57] <Jam> but it doesn't work, I've made sure it is cleared in my firewall, but other than that I don't know what else to check, or how else to try and connect
#1005 [22:57] <CapFan67> Jam, So, your friends "open to lan" game shows up under multiplayer, but you can't connect? Or it doesn't automatically show up?
#1006 [22:57] <Jam> yeah it does automatically show up
#1007 [22:58] <CapFan67> Jam, Have you temporarily disabled the firewall on the host machine? (make sure to launch the game *after* you disable the firewall).
#1008 [22:58] <Jam> hang on we are going to try it right now
#1009 [22:59] <CapFan67> ub9yaq, You're running Kaspersky. Temporarily disable Kaspersky then test again.
#1010 [23:05] * ub9yaq [webchat@37.23.145-112.xdsl.ab.ru] has quit. (Quit: webchat.esper.net)
#1011 [23:05] <Jam> Ok so
#1012 [23:05] <Jam> we completely turned off the firewall and it worked
#1013 [23:05] <Jam> so what do we have to change about the fire wall to keep it on and be able to play?
#1014 [23:06] <CapFan67> Jam, You have two options: Either disable the firewall to play, or add a firewall exception for c::\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#1015 [23:07] <Jam> how do I do that do you know?
#1016 [23:07] <Jam> we are on windows 10
#1017 [23:09] <CapFan67> CapFan67, Adding an exception for a specific program is well documented. Google is likely the best source. Just note the file I listed above (which is the java runtime that Minecraft uses).
#1018 [23:14] <Jam> Thank you so much!!!
#1019 [23:14] <CapFan67> Jam, Win+I > Update&Security > Windows Security > Firewall & Network Protection > Allow an app through firewall > change settings > Allow another app
#1020 [23:14] <CapFan67> Jam, Ah, sounds like you got it.
#1021 [23:15] <Jam> We were looking for the wrong thing
#1022 [23:15] <Jam> we were looking for minecraft or mojang or that kind of thing
#1023 [23:15] <Jam> when we should've been looking for java
#1024 [23:16] <CapFan67> =)
#1025 [23:16] * ub9yaq [webchat@37.23.145-112.xdsl.ab.ru] has joined #minecrafthelp
#1026 [23:16] <ub9yaq> https://paste.ubuntu.com/p/9XBKKBN7Gq/
#1027 [23:18] <CapFan67> ??> ub9yaq av/kaspersky
#1028 [23:18] <Absol> ub9yaq: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#1029 [23:27] <ub9yaq> thank you. i try it
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#1034 [23:42] <creeper> I waited five days without receiving a password reset email. I'm sure he's not in the garbage bin or on the blacklist.
#1035 [23:42] * creeper is now known as Guest71656
#1036 [23:42] <CapFan67> creeper, If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support
#1037 [23:43] <CapFan67> ??> Guest71656 account/send-email
#1038 [23:43] <Absol> Guest71656: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1039 [23:43] <Absol> Guest71656: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1040 [23:44] <Guest71656> Thank you for your help, but I want to know why my other mailbox can receive password reset mail?
#1041 [23:46] <CapFan67> Guest71656, There are a few reasons why you wouldn't receive system emails. The common reason I see is a locked account, due to suspicious activity, such as giving your login info to 3rd party sites.
#1042 [23:46] <CapFan67> Guest71656, When that happens, only Mojang can unlock the account.
#1043 [23:47] <Guest71656> I've used VPN to log in. Is that possible?
#1044 [23:48] <CapFan67> Guest71656, VNP can certainly cause a login failure. Then again, if you switched VPN hosts rapidly and logged in with each one, it would look to Mojang like your account is being used all over the place.
#1045 [23:49] <Guest71656> Okay, do I need to unlock my account by sending an email to mojang?
#1046 [23:50] <CapFan67> Guest71656, Use the link above provided by Absol to contact support and submit a ticket.
#1047 [23:50] <Guest71656> OKay，thanks very much
#1048 [23:50] <CapFan67> Guest71656, You're quite welcome.
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#1050 [23:57] * theplatinumdest [webchat@247.156.87.116.starhub.net.sg] has joined #minecrafthelp
#1051 [23:58] <theplatinumdest> the launher says it keeps crashing
#1052 [23:58] <CapFan67> theplatinumdest, Does it crash with an error number or description, or just "not responding"?
#1053 [23:59] <theplatinumdest> not responding
#1054 [23:59] <theplatinumdest> it just said unexpected issue
#1055 [23:59] <CapFan67> theplatinumdest, That's sometimes caused by incompatible software. Let's see what's running:
#1056 [23:59] <CapFan67> ??> theplatinumdest tools/hjt
#1057 [23:59] <Absol> theplatinumdest: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1058 [23:59] <Absol> theplatinumdest: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.