#1 [00:03] <hammis> hey pals my skins are not appearing, everyone is a Steve or a Alex is there a fix for this?
#2 [00:04] <mattym> hammis, That usually means something is preventing you from connecting to the skins services.
#3 [00:04] <mattym> ??> hammis tools/hjt
#4 [00:04] <Absol> hammis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#5 [00:04] <Absol> hammis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#6 [00:04] <hammis> ok
#7 [00:05] <hammis> https://paste.ubuntu.com/
#8 [00:06] <mattym> hammis, Make sure you have entered all the info the page needed, and have hit the paste! button.
#9 [00:06] <theplatinumdest> https://paste.ubuntu.com/p/cMWCJG4PxG/
#10 [00:06] <mattym> hammis, Get the URL from the new page it makes.
#11 [00:06] <theplatinumdest> this link?
#12 [00:07] <theplatinumdest> hello?
#13 [00:07] <hammis> https://paste.ubuntu.com/
#14 [00:07] <CapFan67> theplatinumdest, You have malware that causes the not responding issue (PremierOpinion). You also have bytefence which prevents updates. I'll link the removal instructions:
#15 [00:07] <CapFan67> ??> theplatinumdest av/adwcleaner
#16 [00:07] <Absol> theplatinumdest: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#17 [00:07] <Absol> theplatinumdest: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#18 [00:08] <CapFan67> ??> theplatinumdest av/bytefence
#19 [00:08] <Absol> theplatinumdest: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#20 [00:08] <mattym> hammis, That is still not the full link.
#21 [00:08] <hammis> really because im sure i copied and pasted everything but i guess ill try again
#22 [00:09] <CapFan67> hammis, You need to fill in "poster", then click "Paste!"
#23 [00:09] <mattym> hammis, Make sure you have entered something in the Poster box
#24 [00:10] <hammis> https://paste.ubuntu.com/p/xdkjWnB5QS/
#25 [00:11] <mattym> hammis, That is not the full copy of the log
#26 [00:11] <hammis> thats all the log had
#27 [00:11] <mattym> hammis, The first part is cut off.
#28 [00:11] <mattym> hammis, Copy it again, and get a new link.
#29 [00:12] <hammis> ill try again then
#30 [00:12] <CapFan67> Closer with each attempt. =)
#31 [00:13] <hammis> https://paste.ubuntu.com/p/yCWv2MMjvy/
#32 [00:14] <mattym> hammis, Ok, a few things need to be fixed.
#33 [00:14] <hammis> ok
#34 [00:14] <mattym> ??> hammis av/bytefence
#35 [00:14] <Absol> hammis: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#36 [00:14] <mattym> ??> hammis av/bitdefender
#37 [00:14] <Absol> hammis: If you are using BitDefender and having problems logging into the game, downloading game files or joing LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#38 [00:14] <mattym> ??> hammis av/adwcleaner
#39 [00:14] <Absol> hammis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#40 [00:14] <Absol> hammis: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#41 [00:14] <hammis> ok
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#44 [00:24] * hammis [webchat@ip72-211-199-182.oc.oc.cox.net] has joined #minecrafthelp
#45 [00:26] <hammis> ok im back i deleted everything and did the scan
#46 [00:26] <hammis> mattym
#47 [00:27] <mattym> hammis, Are you sure you uninstalled Bytefence, BitDefender, and let ADWcleaner fix the issues?
#48 [00:27] <hammis> i can check again to make sure but im pretty sure i did
#49 [00:27] <mattym> hammis, See if the skins issue is still happening.
#50 [00:28] <hammis> ok
#51 [00:29] <hammis> oh great its fixed now, thanks for all the help
#52 [00:30] <mattym> hammis, Enjoy
#53 [01:01] * HungerCraft [webchat@178.61.80.206] has joined #minecrafthelp
#54 [01:01] <HungerCraft> Alright so basically I can't "Unlock full game" in Minecraft Windows 10 even though I redeemed my gift card
#55 [01:02] <HungerCraft> I tried the methods that were on this one thread but none of them worked
#56 [01:02] <mattym> HungerCraft, What do you mean gift card?
#57 [01:04] <HungerCraft> The free gift card anyone got who bought the original Minecraft way before
#58 [01:04] <HungerCraft> for MC windows 10
#59 [01:05] <mattym> HungerCraft, Are you sure you are logged into the Microsoft Store app with the account you redeemed it to?
#60 [01:06] <HungerCraft> Yes
#61 [01:06] <HungerCraft> It even says "You own this game"
#62 [01:06] <HungerCraft> But when I install it it still says "Unlock the full game"
#63 [01:07] <mattym> HungerCraft, Ok, sometimes, you need to uninstall the game, log out of the store app, restart the computer, then log back into it.
#64 [01:07] <HungerCraft> I tried uninstalling it but I haven't tried restarting. I'll do that and get back to you
#65 [01:07] <mattym> HungerCraft, When logged back in, make sure you install it from the Purchased apps section
#66 [01:07] <HungerCraft> Got you
#67 [01:07] <mattym> HungerCraft, Make sure you also log out before restarting
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#70 [01:14] <HungerCraft> Hey I'm back. I'm downloading it right now
#71 [01:25] <HungerCraft> ok its downloaded matty
#72 [01:26] <mattym> Check if its working properly
#73 [01:30] * LeStaplezOGalaxy [webchat@cpc72419-sotn15-2-0-cust158.15-1.cable.virginm.net] has joined #minecrafthelp
#74 [01:30] <HungerCraft> nope
#75 [01:30] <HungerCraft> still wants me to unlock full game
#76 [01:31] <LeStaplezOGalaxy> When I try to open minecraft, it always crashes. This is becoming a real problem. I have tried everything, reinstalling, Updating Java, Restarting my PC, everything. But minecraft wont open
#77 [01:35] <mattym> ??> LeStaplezOGalaxy launcher/log
#78 [01:35] <Absol> LeStaplezOGalaxy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#79 [01:39] <LeStaplezOGalaxy> https://paste.ubuntu.com/p/FzqYzJZd3H/
#80 [01:39] <LeStaplezOGalaxy> It looks normal, but It keeps crashing
#81 [01:49] <LeStaplezOGalaxy> https://paste.ubuntu.com/p/Rcg2NbRsgq/ a screenshot of the error
#82 [01:50] <LeStaplezOGalaxy> Just realised that one didn't work
#83 [01:50] <LeStaplezOGalaxy> https://ibb.co/3CFzrB6
#84 [01:58] <mattym> ??> LeStaplezOGalaxy tools/hjt
#85 [01:58] <Absol> LeStaplezOGalaxy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [01:58] <Absol> LeStaplezOGalaxy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [01:58] <LeStaplezOGalaxy> Okay
#88 [01:59] * Jam [webchat@58-190-1-110f1.osk3.eonet.ne.jp] has quit. (Quit: webchat.esper.net)
#89 [02:00] <LeStaplezOGalaxy> https://ibb.co/dgXWkp9 I don't think that is going to work
#90 [02:02] <LeStaplezOGalaxy> https://paste.ubuntu.com/p/SrTgPms8MJ/
#91 [02:03] <LeStaplezOGalaxy> It was already running as Administrator when I took the pic
#92 [02:08] <mattym> ??> LeStaplezOGalaxy av/adwcleaner
#93 [02:08] <Absol> LeStaplezOGalaxy: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#94 [02:08] <Absol> LeStaplezOGalaxy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#95 [02:08] <LeStaplezOGalaxy> Wait, Will that clear my PC?
#96 [02:09] <LeStaplezOGalaxy> If it does, I cant do it, because this is my Dad's PC
#97 [02:23] * CoraGirl9 [webchat@c110-22-37-151.brasd4.vic.optusnet.com.au] has joined #minecrafthelp
#98 [02:24] <CoraGirl9> I don't remember my minecraft username, password, or transaction ID - I only remember the email associated with it. How can I access my account again?
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#105 [03:52] * Atrapado_ [webchat@189.202.33.90.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#106 [03:54] <Atrapado_> no entra la password
#107 [03:54] <Greymagic27> ??> Atrapado_ account/send-email
#108 [03:54] <Absol> Atrapado_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#109 [03:54] * Atrapado_ [webchat@189.202.33.90.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#110 [03:54] <Absol> Atrapado_: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#113 [05:06] * Espercorn kicked thelounge5 from #minecrafthelp (Reason: helounge5 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#114 [05:10] * Flo_Games_Sk [webchat@88-80-251-229.satronet.sk] has joined #minecrafthelp
#115 [05:11] <Flo_Games_Sk> Hi i cant restart my password on my account please help me
#116 [05:11] <Greymagic27> Flo_Games_Sk, Hi
#117 [05:11] <Greymagic27> What happens when you try?
#118 [05:11] <Flo_Games_Sk> doesnt send email
#119 [05:11] <urielsalis> ??> Flo_Games_Sk account/send-email
#120 [05:11] <Absol> Flo_Games_Sk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#121 [05:11] <Absol> Flo_Games_Sk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#122 [05:12] <Flo_Games_Sk> Ok
#123 [05:12] <Flo_Games_Sk> i send that email 15 february but he dont respond me
#124 [05:12] <Flo_Games_Sk> january*
#125 [05:21] * Azaan [webchat@213-163-158-246.customers.ownit.se] has joined #minecrafthelp
#126 [05:21] <Azaan> Hi i was wondering why i can't redeem my Windows 10 edition code
#127 [05:25] * Flo_Games_Sk [webchat@88-80-251-229.satronet.sk] has quit. (Quit: webchat.esper.net)
#128 [05:34] * tay [webchat@05407dd0.skybroadband.com] has joined #minecrafthelp
#129 [05:34] <tay> hello
#130 [05:34] * tay [webchat@05407dd0.skybroadband.com] has quit. (Client Quit)
#131 [05:42] * dsdadad [webchat@ip46-32-122-22.zaindata.jo] has joined #minecrafthelp
#132 [05:43] <dsdadad> How i can get MINECON Cape please hilp
#133 [05:43] <dsdadad> ...
#134 [05:43] <dsdadad> ....
#135 [05:43] <dsdadad> .
#136 [05:43] <dsdadad> .
#137 [05:43] * Absol kicked dsdadad from #minecrafthelp (Reason: sdadad :Stop spamming)
#138 [05:43] * Spring_Freddy [webchat@ftth-213-134-237-054.solcon.nl] has joined #minecrafthelp
#139 [05:43] <Spring_Freddy> hi
#140 [05:43] <Greymagic27> Spring_Freddy, Howdy
#141 [05:44] <Spring_Freddy> how can i get a mod in my minecraft if i load it than it says everytimes spelcrash
#142 [05:44] <Greymagic27> ??> Spring_Freddy launcher/log
#143 [05:44] <Absol> Spring_Freddy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#144 [05:44] <Spring_Freddy> thx
#145 [05:44] <Spring_Freddy> thx
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#154 [07:29] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#155 [07:29] <ImJohnStyles> Hi everyone
#156 [07:29] <ImJohnStyles> i have a loging problem
#157 [07:29] <ImJohnStyles> someone can help me?
#158 [07:29] <Greymagic27> ImJohnStyles, Hi!
#159 [07:29] <Greymagic27> What's the issue?
#160 [07:29] <ImJohnStyles> my minecraft password dossent work
#161 [07:30] <ImJohnStyles> and the reset password email dont comes to me after 15 minutes
#162 [07:30] <ImJohnStyles> i cannot log in
#163 [07:30] <Greymagic27> ImJohnStyles, What's the message it gives you when you try?
#164 [07:30] <ImJohnStyles> when i try enter in the mojang account?
#165 [07:31] <Greymagic27> Yea
#166 [07:31] * theblancox [webchat@253.190.162.79.dynamic.jazztel.es] has joined #minecrafthelp
#167 [07:31] <ImJohnStyles> gives me tehe error Error! Unknown e-mail address or password.
#168 [07:32] <Greymagic27> ImJohnStyles, Have you checked your spam folder for the reset email thing?
#169 [07:32] <ImJohnStyles> yea
#170 [07:32] * HarreMis [webchat@d40a3b93.rev.stofanet.dk] has joined #minecrafthelp
#171 [07:32] <Greymagic27> ImJohnStyles, If your not getting emails from mojang you'll need to contact them and ask them to reset the details for you:
#172 [07:32] <Greymagic27> ??> ImJohnStyles mojang/email
#173 [07:32] <Absol> ImJohnStyles: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#174 [07:32] <Absol> ImJohnStyles: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#175 [07:32] <ImJohnStyles> but that dosent work
#176 [07:33] * HarreMis [webchat@d40a3b93.rev.stofanet.dk] has quit. (Client Quit)
#177 [07:33] <Greymagic27> ImJohnStyles, When did you send them an email?
#178 [07:33] <ImJohnStyles> says "this is a automatic reply"
#179 [07:33] <Greymagic27> ImJohnStyles, Yea, You'll need to wait for them to reply, check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#180 [07:34] <ImJohnStyles> but january 20 already step
#181 [07:34] <ImJohnStyles> is february 9
#182 [07:34] <Greymagic27> When did you send the email?
#183 [07:34] <ImJohnStyles> yesterday
#184 [07:34] <ImJohnStyles> in the night
#185 [07:34] <theblancox> When i start minecraft from the launcher java (SE) stop working, it afect all mnecraft versions
#186 [07:35] * DeadFury222 [webchat@109.99.215.163] has joined #minecrafthelp
#187 [07:35] <Greymagic27> ImJohnStyles, You'll need to wait until the 8th of feburary shows on the when will I hear back post
#188 [07:35] <Greymagic27> ??> theblancox tools/hjt
#189 [07:35] <Absol> theblancox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#190 [07:35] <Absol> theblancox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#191 [07:35] * HarreMis [webchat@d40a3b93.rev.stofanet.dk] has joined #minecrafthelp
#192 [07:35] <HarreMis> Ehmm why aren't I recieving password change emails?
#193 [07:35] <ImJohnStyles> but wait, in my country is february 9
#194 [07:35] <Greymagic27> HarreMis, Have you checked your spam folder?
#195 [07:35] * lokehm [webchat@h-206-79.A251.priv.bahnhof.se] has joined #minecrafthelp
#196 [07:35] <HarreMis> Yeah
#197 [07:35] <Greymagic27> ImJohnStyles, Then wait for that date to come up
#198 [07:36] <Greymagic27> ??> HarreMis mojang/email
#199 [07:36] <Absol> HarreMis: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#200 [07:36] <Absol> HarreMis: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#201 [07:36] <DeadFury222> No email for resetting passord? HarreMis
#202 [07:36] <HarreMis> No
#203 [07:36] <DeadFury222> I'm not getting any either...
#204 [07:36] <ImJohnStyles> Greymagic27 in your country what day is?
#205 [07:36] <Greymagic27> ImJohnStyles, It's the 9th for me
#206 [07:36] <HarreMis> Saturday
#207 [07:36] <Greymagic27> DeadFury222, Checked your spam folder?
#208 [07:36] <ImJohnStyles> me too
#209 [07:37] <Greymagic27> Same for me
#210 [07:37] <DeadFury222> Greymagic27 Yep. Been over 2 days now
#211 [07:37] <Greymagic27> ??> DeadFury222 mojang/email
#212 [07:37] <Absol> DeadFury222: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#213 [07:37] <Absol> DeadFury222: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#214 [07:37] <ImJohnStyles> But then because he says that they will return on February 20 and already moves and has not returned, they still respond with automatic answering machine
#215 [07:37] <ImJohnStyles> January 20
#216 [07:37] <DeadFury222> Greymagic27 Already did. They don't reply on Saturdays, right?
#217 [07:37] <HarreMis> I dont think so
#218 [07:37] <ImJohnStyles> oh
#219 [07:37] <Greymagic27> Check this for when they reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#220 [07:38] <ImJohnStyles> ok thx for help
#221 [07:38] <ImJohnStyles> cya
#222 [07:38] <Greymagic27> Your welcome, good luck!
#223 [07:38] <DeadFury222> Ah I see
#224 [07:38] * HarreMis [webchat@d40a3b93.rev.stofanet.dk] has quit. (Client Quit)
#225 [07:38] <theblancox> where i copy the link os pasteedit
#226 [07:38] <Greymagic27> theblancox, Once you click paste, copy the URL and send it here
#227 [07:38] <theblancox> ty
#228 [07:39] <theblancox> https://paste.ubuntu.com/p/w4NP5M2HCT/
#229 [07:39] <Greymagic27> ??> theblancox av/adwcleaner
#230 [07:39] <Absol> theblancox: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#231 [07:39] <Absol> theblancox: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#232 [07:39] <lokehm> I have an issue when initializing the game. I have tried to uptdate my graphics drivers and I have tried launcing Minecraft with Java 1.8.0_25.
#233 [07:39] <Greymagic27> ??> lokehm launcher/log-txt
#234 [07:39] <Absol> lokehm: We need to see your full launcher log, which is created in the game directory.
#235 [07:39] <Absol> lokehm: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#236 [07:40] <ImJohnStyles> Greymagic27 a question, in sunday i can send emails?
#237 [07:40] <ImJohnStyles> or just monday to friday
#238 [07:40] <Greymagic27> ImJohnStyles, Yea, you can send them anytime
#239 [07:40] * theblancox [webchat@253.190.162.79.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#240 [07:40] <ImJohnStyles> less Saturdays?
#241 [07:43] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has quit. (Quit: webchat.esper.net)
#242 [07:43] * DeadFury222 [webchat@109.99.215.163] has quit. (Quit: webchat.esper.net)
#243 [07:47] * theblancox [webchat@253.190.162.79.dynamic.jazztel.es] has joined #minecrafthelp
#244 [07:48] <theblancox> i pass the adware cleaner and restarted
#245 [07:48] <Greymagic27> theblancox, Give minecraft a shot
#246 [07:49] <theblancox> AAAAAA thank you
#247 [07:49] <theblancox> what was?
#248 [07:49] <theblancox> it works
#249 [07:50] * theblancox [webchat@253.190.162.79.dynamic.jazztel.es] has quit. (Client Quit)
#250 [08:04] * za [webchat@88.242.197.221.dynamic.ttnet.com.tr] has joined #minecrafthelp
#251 [08:04] * za [webchat@88.242.197.221.dynamic.ttnet.com.tr] has quit. (Client Quit)
#252 [08:15] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
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#254 [08:36] * Y5Playz [webchat@mta-74-66-98-71.si.rr.com] has joined #minecrafthelp
#255 [08:36] <Y5Playz> Hi?
#256 [08:37] <Y5Playz> My uncle doesn’t use his email and I can’t log in
#257 [08:38] <Y5Playz> It was a long time ago when he got tithe game. He wouldn’t remember how he got the game
#258 [08:39] * Y5Playz [webchat@mta-74-66-98-71.si.rr.com] has quit. (Client Quit)
#259 [08:45] * Poor [webchat@ip98-166-242-62.hr.hr.cox.net] has joined #minecrafthelp
#260 [08:46] * MrStephan [webchat@h87116.upc-h.chello.nl] has joined #minecrafthelp
#261 [08:46] <MrStephan> hey
#262 [08:46] * Poor [webchat@ip98-166-242-62.hr.hr.cox.net] has quit. (Client Quit)
#263 [08:48] * MrStephan [webchat@h87116.upc-h.chello.nl] has quit. (Client Quit)
#264 [09:02] * Saffi [webchat@97e43160.skybroadband.com] has joined #minecrafthelp
#265 [09:03] * Huryer [webchat@bb40b43c.virtua.com.br] has joined #minecrafthelp
#266 [09:03] <Saffi> Hi there I bought Mincraft today but everytime when i try to play it is not responding
#267 [09:04] <Huryer> I can't open the game because a download error on the file "ca_es.json"
#268 [09:05] <Saffi> sorry i didnt get it
#269 [09:06] <Saffi> can you please help us or other wise i would like to cancel my order
#270 [09:07] <Saffi> are you there?
#271 [09:08] * Cuz_Im_Pyronix [webchat@pD95210DA.dip0.t-ipconnect.de] has joined #minecrafthelp
#272 [09:10] * Huryer [webchat@bb40b43c.virtua.com.br] has quit. (Quit: webchat.esper.net)
#273 [09:11] <Cuz_Im_Pyronix> Why can't I join into minecraft servers it comes every time java.net.SocketeExcaption: Netvork is unreacible?
#274 [09:12] <Andrio> ??> Saffi tools/HJT
#275 [09:12] <Absol> Saffi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#276 [09:12] <Absol> Saffi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [09:12] <Andrio> Cuz_Im_Pyronix, can you join mctest.ae97.net ?
#278 [09:13] <Saffi> want to play windows 10
#279 [09:19] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#280 [09:19] <fabozay> hello my game is that of planting since 09/02/2019 and I can not play his menbete really minecrefte it's my life
#281 [09:21] <CapFan67> fabozay, I can't understand what you're describing. Are you having an error with Java Edition?
#282 [09:23] <Saffi> minecraft is not responding in aquatic on windows 10 tried videos they dont work
#283 [09:23] <fabozay> yes
#284 [09:23] <CapFan67> Saffi, Andrio gave you instructions to produce a report so we can help you. Do you need the instructions again?
#285 [09:23] <CapFan67> fabozay, What error do you see?
#286 [09:24] <Saffi> yes i am having problems with java edition
#287 [09:24] <CapFan67> Saffi, Then follow the instructions.
#288 [09:25] <fabozay> bhen crashing the game sorry for the gene caused
#289 [09:25] <Saffi> tell me the instuctions
#290 [09:25] <CapFan67> ??> Saffi tools/HJT
#291 [09:25] <Absol> Saffi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [09:25] <Absol> Saffi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [09:26] <CapFan67> fabozay, Do you see an error number or description, or just "Not responding"?
#294 [09:26] <fabozay> Not responding
#295 [09:27] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#296 [09:27] <ImJohnStyles> Hello
#297 [09:27] <CapFan67> fabozay, Follow these instructions:
#298 [09:27] <CapFan67> ??> fabozay tools/HJT
#299 [09:27] <Absol> fabozay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [09:27] <Absol> fabozay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [09:27] <ImJohnStyles> i have a log in problem
#302 [09:27] <ImJohnStyles> anyone can help me?
#303 [09:27] <Saffi> what do i do next
#304 [09:27] <CapFan67> ImJohnStyles, What happens when you try?
#305 [09:28] <CapFan67> Saffi, The instructions tell you to create a paste on the website. Give us the link when you're done.
#306 [09:28] <ImJohnStyles> when i enter my mojangh account in the official website it says Error, Unknown Email or password
#307 [09:28] <ImJohnStyles> mojang
#308 [09:28] <Saffi> is this it ? https://github.com/dragokas/hijackthis/
#309 [09:28] <ImJohnStyles> and the reset password email dosen't comes to mi after 15 minutes
#310 [09:29] <CapFan67> ImJohnStyles, ...and Grey helped you submit a ticket and told you to wait for a response. Is there something else you need help with?
#311 [09:29] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#312 [09:30] <CapFan67> Saffi, Follow the instructions.
#313 [09:31] <ImJohnStyles> but when i send a email to mojang it Answer an automatic machine
#314 [09:31] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has quit. (Client Quit)
#315 [09:31] <CapFan67> ImJohnStyles, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#316 [09:31] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#317 [09:31] <Saffi> I can't see the instructions https://sourceforge.net/projects/hjt/
#318 [09:31] * NemeSIS [webchat@187.red-83-37-106.dynamicip.rima-tde.net] has joined #minecrafthelp
#319 [09:31] <Greymagic27> ??> Saffi tools/hjt
#320 [09:31] <Absol> Saffi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#321 [09:31] <NemeSIS> hi (hola)
#322 [09:32] <Absol> Saffi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#323 [09:32] <Greymagic27> Follow those instructions ^ Saffi
#324 [09:32] <CapFan67> ImJohnStyles, When you first submit your ticket, you get a confirmation. Wait until they get back to you.
#325 [09:32] <Greymagic27> NemeSIS, Howdy, how can we help?
#326 [09:32] <NemeSIS> hi, I'm trying to make a new account to my son and I can't buy Minecraft
#327 [09:32] <Greymagic27> NemeSIS, What happens when you try?
#328 [09:32] <NemeSIS> I press the Connect button and nothing happens
#329 [09:33] <Greymagic27> NemeSIS, How far do you get when trying to purchase minecraft from minecraft.net?
#330 [09:33] <Saffi> I have already run it
#331 [09:33] <Greymagic27> Saffi, Then please follow the rest of the steps on how to send it to us
#332 [09:34] <CapFan67> Saffi, The instructions tell you to paste the report to the website (fill out all the boxes), then click "paste!". give us the resulting link.
#333 [09:34] <NemeSIS> I have created an account. Then I enter the mail and the pass and press the Connect button
#334 [09:34] <NemeSIS> and nothing happens
#335 [09:35] <Greymagic27> Take a look at this: https://help.mojang.com/customer/en/portal/articles/417071-i-can%E2%80%99t-make-a-purchase and see if it helps
#336 [09:36] <NemeSIS> I've tryed to make a purchase, but when I pressed the Continue button after inserting the Credit Card data, nothing happened… again
#337 [09:36] <Saffi> how do I refund minecraft
#338 [09:36] <Greymagic27> Read the link I sent above and see if it helps
#339 [09:36] <Greymagic27> Saffi, We can help you fix minecraft, you just need to follow the steps :P
#340 [09:37] <NemeSIS> Greymagic27, I've read it before. But now I even can't enter in the store. It just stay in the web asking me the mail and the pass
#341 [09:38] <NemeSIS> so I can't use any payment, because I can't enter in the store
#342 [09:38] <Saffi> where are the steps?
#343 [09:38] <Greymagic27> ??> Saffi tools/hjt
#344 [09:38] <Absol> Saffi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#345 [09:38] <Absol> Saffi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#346 [09:39] <ImJohnStyles> tomorrow sunday i can email mojang?
#347 [09:39] <ImJohnStyles> or not
#348 [09:39] <Greymagic27> ImJohnStyles, You've already emailed mojang, you will need to wait for a reply
#349 [09:39] <ImJohnStyles> i emailed 2 times
#350 [09:40] <ImJohnStyles> yesterday and today
#351 [09:40] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has quit. (Quit: webchat.esper.net)
#352 [09:41] <NemeSIS> Greymagic27 any idea?
#353 [09:41] <CapFan67> NemeSIS, When you try to complete the purchase, does it respond with a purchase failure or some response, or truly "nothing" as you said?
#354 [09:41] <NemeSIS> nothing
#355 [09:42] <NemeSIS> no "purchase failure". Just nothing.
#356 [09:42] <CapFan67> NemeSIS, If you get *no* response, I would suspect an issue with your browser and suggest trying a different browser to make the purchase.
#357 [09:42] <NemeSIS> I've tryed with Firefox and Edge
#358 [09:42] <NemeSIS> now I'm in Edge
#359 [09:42] <CapFan67> NemeSIS, On the other hand, if you get a purchase error or denial, I would contact your bank. Some banks reject international purchases until you authorize them.
#360 [09:43] <NemeSIS> it was not a purchase error. It was nothing. No more messages. I press the continue button and nothing happened.
#361 [09:43] <Saffi> Greymagic27 i am sorry but i dont know how to use tools/hgt or what buttons i need to use for it
#362 [09:44] <NemeSIS> Now I'm trying to log in and nothing happens
#363 [09:44] <Greymagic27> Saffi, Have you download hijackthis?
#364 [09:44] <NemeSIS> so I can't enter the account and I can't enter in the store
#365 [09:44] <Saffi> yes
#366 [09:44] <Greymagic27> Saffi, Alright, Do you know how to run files as administrator?
#367 [09:45] <Saffi> which file
#368 [09:45] <Greymagic27> You need to run hijackthis as an administrator
#369 [09:46] <CapFan67> NemeSIS, So, you click the "log in" button at the top of the page, fill in your email and password, but the huge "Log in" button does nothing?
#370 [09:46] <NemeSIS> that's it
#371 [09:46] <NemeSIS> I spam the "Log in" button and does nothing at all
#372 [09:47] <NemeSIS> in Firefox and Edge, both
#373 [09:47] <CapFan67> NemeSIS, This is *very much* sounding like a browser issue. Seems you're unable to interact with the content.
#374 [09:48] <NemeSIS> but I enter before and it makes the same in the store. So I log out. Now I'm trying to log in and... well… there I am...
#375 [09:49] <NemeSIS> do you need the steps I've done to get to this point? I can write you all the steps, no problem
#376 [09:50] <CapFan67> NemeSIS, If it were only firefox, I'd suspect an addon. ...but edge doesn't really have them. As much as I hate to do so, might I suggest you try Internet Explorer to see if you have the same issue?
#377 [09:51] <NemeSIS> ok. I'll try now.
#378 [09:54] <Saffi> how do i refund minecraft
#379 [09:54] <NemeSIS> well, it seems that the captcha doesn't work in Firefox nor in Edge. But I worked in Edge before
#380 [09:54] <Greymagic27> Saffi, I can walk you through the hijackthis steps if you'd like me to
#381 [09:54] <NemeSIS> now I'm in the parental permission screen
#382 [09:54] <CapFan67> NemeSIS, Not sure what's going on with your browsers. I'm very glad to hear you can proceed though. You might consider resetting your browsers to clear the issue sometime later when it's convenient.
#383 [09:55] <Saffi> yes please
#384 [09:56] <Greymagic27> Saffi, Have you ran hijackthis as an administrator?
#385 [09:56] <NemeSIS> ok. Now I'm in the minecraft profile and I can't see the option to use Paypal
#386 [09:56] <Saffi> i dont know i just ran it
#387 [09:57] <Greymagic27> Alright, close it then go into your downloads folder, tell me when your there
#388 [09:57] <Saffi> im there
#389 [09:57] <Greymagic27> Ok, Right click hijackthis and click 'run as administrator'
#390 [09:59] <Saffi> it gives me the terms and conditions
#391 [09:59] <CapFan67> NemeSIS, after logging in, you should be here: https://my.minecraft.net/en-us/store/minecraft/#buy
#392 [09:59] <Greymagic27> choose "I accept", Saffi
#393 [09:59] <Saffi> ok ive done that
#394 [10:00] <Greymagic27> Click "Do a system scan and save a log file".
#395 [10:00] <Saffi> ok
#396 [10:00] <NemeSIS> CapFan67, yes. The credit card number is always red (two card numbers). And I can't see the option to use Paypal
#397 [10:01] <CapFan67> NemeSIS, Does paypal not display for your country, or is it not there next to "credit card" option below country?
#398 [10:01] <CapFan67> NemeSIS, er, I mean is it there, but you can't click it. sorry.
#399 [10:02] <NemeSIS> maybe if for country restrictions, yea. I can only use Visa, MasterCard or American Express. No more options. But I'm trying to use two different Visa
#400 [10:02] <NemeSIS> maybe it is*
#401 [10:03] * SavannahNiceGirl [webchat@104-7-36-61.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#402 [10:03] <CapFan67> NemeSIS, as a test, I just entered one of my 16 digit card numbers (no spaces between number sets), and have a green indication. No spaces, right?
#403 [10:04] <CapFan67> NemeSIS, Actually, I just tested with spaces. Seems to work fine.
#404 [10:04] <NemeSIS> with and without spaces. Always red
#405 [10:04] * Valentin [webchat@187.14.30.109.rev.sfr.net] has joined #minecrafthelp
#406 [10:04] <SavannahNiceGirl> I purchased minecraft so my daughter could play with her friends online. I spent $26 and installed it. We could not find her friends. It looks like they are playing with tablets, and for some reason, PC minecraft does not connect to tablets. I installed on her tablet and I think they can play now- but I had to spend $7 for that game. Can I get a re
#407 [10:04] <SavannahNiceGirl> fund of my $26 I just spent for the PC version?
#408 [10:05] <Greymagic27> SavannahNiceGirl, Sure:
#409 [10:05] <Greymagic27> ??> SavannahNiceGirl account/refund
#410 [10:05] <Absol> SavannahNiceGirl: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#411 [10:05] <Valentin> Hello, my son just purchased Minecraft without my permission, I already checked the Mojang refunds policy and send an email that bring me here, can someone help me ?
#412 [10:07] <Greymagic27> Valentin, The email you send to mojang directed you here?
#413 [10:07] <tyteen4a03> NemeSIS: tried purchasing on your phone or with another browser?
#414 [10:07] <tyteen4a03> NemeSIS: also, try checking out via PayPal (you don't need a PayPal account to do this)
#415 [10:07] <SavannahNiceGirl> Greymagic27, I sent the request. Is there a way I can connect to the minecraft bedrock or PE server using PC java version?
#416 [10:08] <Greymagic27> SavannahNiceGirl, Sadly not, if you have windows 10 you can buy win 10 edition from the microsoft store. That version can connect with PE
#417 [10:09] <NemeSIS> tyteen4a03, trying int a browser. And I don't have the PayPal option.
#418 [10:10] <SavannahNiceGirl> Greymagic27, I read that too- I logged into minecraft.net with my windows 10 pc, and clicked the huge green buy/download button. It only gave me one option: the java edition. I cannot find the windows 10 version
#419 [10:11] * Saffi [webchat@97e43160.skybroadband.com] has quit. (Quit: webchat.esper.net)
#420 [10:12] <Greymagic27> SavannahNiceGirl, It will be on the windows store, if you press your windows key and search store you should find it on there :)
#421 [10:18] * SavannahNiceGirl [webchat@104-7-36-61.lightspeed.knvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#422 [10:18] <NemeSIS> Ok. At last. I found the error and now I can download Minecraft
#423 [10:19] <NemeSIS> I was because of the nickname. The web take a lot of time to say "nickname in use"
#424 [10:20] <NemeSIS> So I have to refresh and try a new nickname until it wasn't in use
#425 [10:20] <NemeSIS> and now the credit card number is green and I can download the game
#426 [10:20] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#427 [10:21] <tyteen4a03> NemeSIS: good to hear
#428 [10:21] <NemeSIS> I takes a looooot of time in saying "nickname in use". Maybe you should report that.
#429 [10:21] <fabozay> hello as soon as I launch the laucher to play his me is crashing the game
#430 [10:22] <NemeSIS> Anyway, thanks to all of you that have helped me! Thank you!!
#431 [10:22] <Greymagic27> ??> fabozay launcher/log
#432 [10:22] <Absol> fabozay: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#433 [10:23] * sweetielhy [webchat@bb220-255-104-21.singnet.com.sg] has joined #minecrafthelp
#434 [10:23] * sweetielhy [webchat@bb220-255-104-21.singnet.com.sg] has quit. (Client Quit)
#435 [10:28] * NemeSIS [webchat@187.red-83-37-106.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#436 [10:30] <fabozay> Absol https://paste.ubuntu.com/p/DtP4nyCJXB/
#437 [10:32] <fabozay> Greymagic27 https://paste.ubuntu.com/p/DtP4nyCJXB/
#438 [10:34] <fabozay> hello as soon as I launch the laucher to play his me is crashing the game
#439 [10:37] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#440 [10:37] <fabozay> hello as soon as I launch the laucher to play his me is crashing the game
#441 [10:42] * Huryer [webchat@bb40b43c.virtua.com.br] has joined #minecrafthelp
#442 [10:42] <Huryer> I can't seem to join the game because of an download error of the files, any ideas?
#443 [10:51] * Gabriele [webchat@151.63.182.148] has joined #minecrafthelp
#444 [10:52] * Webchat249 [webchat@ipservice-092-208-020-021.092.208.pools.vodafone-ip.de] has joined #minecrafthelp
#445 [10:52] * Espercorn kicked Webchat249 from #minecrafthelp (Reason: ebchat249 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#446 [10:54] <Gabriele> Hi. I already had log in issue last year. Password recovery didn't work and customer support solved the issue. Now ( only 2 months after) I already have some problem. Recovery password mail never arrive. I already sent 2 mail to the mojang support, bat the nobody solve my problem
#447 [11:07] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#448 [11:08] * Stral [webchat@210.128.8.93.rev.sfr.net] has joined #minecrafthelp
#449 [11:09] <Greymagic27> Huryer, Hi
#450 [11:09] <Stral> Hey guys
#451 [11:09] <Greymagic27> What's the error? Huryer
#452 [11:09] <Stral> I have a big issue with my account
#453 [11:09] <Greymagic27> Gabriele, You'll need to wait for a reply from mojang
#454 [11:09] <Greymagic27> Stral, Hi, What's the issue?
#455 [11:09] <Gabriele> How many time ? I sent the email on Jan 31
#456 [11:10] * Huryer [webchat@bb40b43c.virtua.com.br] has quit. (Quit: webchat.esper.net)
#457 [11:10] <Gabriele> Is it normal?
#458 [11:10] <Stral> I can't connect to my account, and it seemslike there is no minecraft account affiliated with my adress
#459 [11:10] <Greymagic27> ??> Gabriele account/send-email/wait-time
#460 [11:10] <Stral> Wich has always worked fine
#461 [11:10] <Absol> Gabriele: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#462 [11:10] <Greymagic27> Stral, What's the message it gives you?
#463 [11:10] <Stral> "invalid username or password"
#464 [11:10] <Gabriele> Thanks
#465 [11:11] <Greymagic27> Stral, Have you tried to reset your login details?
#466 [11:11] <Stral> yeah I cant, I don't receive anything on my email
#467 [11:11] <Greymagic27> Stral, Checked your SPAM folder?
#468 [11:11] <Stral> allready done
#469 [11:11] <Greymagic27> ??> Stral account/send-email
#470 [11:11] <Absol> Stral: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#471 [11:11] <Absol> Stral: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#472 [11:12] <Stral> I don't find my transaction ID...:/
#473 [11:12] <Greymagic27> ??> Stral account/trans-id
#474 [11:12] <Absol> Stral: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#475 [11:12] <Stral> I allready wrot to them yesterday, and again a few minutes ago
#476 [11:13] <Greymagic27> Stral, Check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#477 [11:14] <Stral> Honestly, I think I will just buy the game again, I don't wanna wait 2 weeks for it to be fixed
#478 [11:17] * sweetielhy [webchat@bb220-255-104-21.singnet.com.sg] has joined #minecrafthelp
#479 [11:18] <sweetielhy> unable to save download. cloth3.ogg in macos java version
#480 [11:19] <Greymagic27> sweetielhy, Do you have any adblockers?
#481 [11:20] <sweetielhy> should able or unable adlockers?
#482 [11:20] <sweetielhy> need check
#483 [11:20] <Greymagic27> Uninstall them and then restart your mac
#484 [11:20] <sweetielhy> when to check the adlockers?
#485 [11:21] <Greymagic27> ?
#486 [11:21] <sweetielhy> the adlockers is a app or ...??
#487 [11:22] <sweetielhy> sorry ... means .... where can find adlockers
#488 [11:22] <Greymagic27> Do you have any adblockers?
#489 [11:23] <urielsalis> there are mac antivirus too
#490 [11:23] <sweetielhy> not sure .... need to check ... but I not sure where to find it
#491 [11:23] <sweetielhy> no antivirus in my mac
#492 [11:23] <sweetielhy> firewall also off already
#493 [11:23] <urielsalis> sweetielhy, its a work or school pc?
#494 [11:23] <sweetielhy> school pc
#495 [11:24] <urielsalis> sweetielhy, you need to ask your school IT department then, they might be blocking it
#496 [11:25] <sweetielhy> Hmm.... sorry its a personal pc
#497 [11:32] * Semih [webchat@85.106.102.33.dynamic.ttnet.com.tr] has joined #minecrafthelp
#498 [11:33] * Dominicihovic7 [webchat@ip4d15e014.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#499 [11:33] <Semih> Hello. Can anyone help me? My game crashes while loading the world (generally around 70%)
#500 [11:33] <sweetielhy> sorry ... what should i do ... if unable to save download in my mac which i already off the firewall & without antivirus app
#501 [11:33] <Greymagic27> ??> Semih launcher/log
#502 [11:33] <Absol> Semih: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#503 [11:33] <Dominicihovic7> Hello, so my problem is, i cant access my old email account because its deleted and i forgot my password how can i change the email where i can get a new password?
#504 [11:34] <Greymagic27> ??> Dominicihovic7 account/reset-email
#505 [11:34] <Absol> Dominicihovic7: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#506 [11:34] <urielsalis> sweetielhy, you need to ask your school IT department then, they might be blocking it
#507 [11:35] * jj [webchat@pD9E8A202.dip0.t-ipconnect.de] has joined #minecrafthelp
#508 [11:35] <Dominicihovic7> i cant login anywhere and i dont see where i can reset it :/
#509 [11:35] <jj> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#510 [11:35] <Greymagic27> Dominicihovic7, You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#511 [11:35] <sweetielhy> the mac if my personal home use ... not school pc
#512 [11:36] <Dominicihovic7> if i got to this site changeemail/request it just go back to normal login site
#513 [11:36] <sweetielhy> sorry ... i mean i'm using personal pc at home
#514 [11:36] <Greymagic27> ??> Dominicihovic7 mojang/email
#515 [11:36] <Absol> Dominicihovic7: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#516 [11:36] <Absol> Dominicihovic7: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#517 [11:37] * Dominicihovic7 [webchat@ip4d15e014.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#518 [11:37] <jj> How i can fix the problem io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#519 [11:39] * Gabriele [webchat@151.63.182.148] has quit. (Quit: webchat.esper.net)
#520 [11:41] <sweetielhy> ?
#521 [11:45] <Semih> can you check my output log: https://paste.ubuntu.com/p/Bx6V6vmQ4P/
#522 [11:45] <Greymagic27> ??> Semih info/vars
#523 [11:45] <Absol> Semih: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#524 [11:45] <Absol> Semih: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#525 [11:45] <Absol> Semih: Restart your PC and come back to the channel for assistance removing the software that added it
#526 [11:46] <sweetielhy> may i know beside the antivirus & firewall .... what else will cause the error issue "unable to save download" .... I even tried to uninstall & reinstall the minecraft
#527 [11:48] * Semih [webchat@85.106.102.33.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#528 [11:50] * Semih [webchat@204.44.112.76.static.quadranet.com] has joined #minecrafthelp
#529 [11:50] * GxxING [webchat@89-24-35-56.nat.epc.tmcz.cz] has joined #minecrafthelp
#530 [11:53] * GxxING [webchat@89-24-35-56.nat.epc.tmcz.cz] has quit. (Client Quit)
#531 [11:54] * sweetielhy [webchat@bb220-255-104-21.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#532 [12:09] <Semih> my crush issue is solved. I removed the _Java_Options variable. Thank you guys very much
#533 [12:10] <Semih> You've told me to come back in order to find the software that added the java variable.
#534 [12:20] * ImKauaFofo_ [webchat@160-238-109-198.dynamic.medievalnet.com.br] has joined #minecrafthelp
#535 [12:21] * ImKauaFofo_ [webchat@160-238-109-198.dynamic.medievalnet.com.br] has quit. (Client Quit)
#536 [12:23] * chalce [webchat@67-8-186-175.res.bhn.net] has joined #minecrafthelp
#537 [12:23] <chalce> I am receiving this error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out
#538 [12:26] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#539 [12:26] <ImJohnStyles> hello
#540 [12:26] <ImJohnStyles> i have a problem
#541 [12:28] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has quit. (Client Quit)
#542 [12:29] * packetpirate [webchat@c-71-234-37-128.hsd1.ma.comcast.net] has joined #minecrafthelp
#543 [12:30] * OneGoodBoi [webchat@CPE7c9a54443137-CM7c9a54443135.cpe.net.cable.rogers.com] has joined #minecrafthelp
#544 [12:30] <OneGoodBoi> uh Hello
#545 [12:30] <OneGoodBoi> is there anyone on
#546 [12:31] <chalce> i guess not
#547 [12:32] * packetpirate [webchat@c-71-234-37-128.hsd1.ma.comcast.net] has quit. (Client Quit)
#548 [12:32] <OneGoodBoi> im getting an error when I try to connect to this one server, the error says
#549 [12:32] <OneGoodBoi> An existing connection was forcibly closed by the remote host
#550 [12:35] <OneGoodBoi> tyteen4a03
#551 [12:37] <OneGoodBoi> uh
#552 [12:37] <OneGoodBoi> anyone there
#553 [12:42] * Semih [webchat@204.44.112.76.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#554 [12:44] * Ernesh [webchat@static-host-74-221-181-155.epbinternet.com] has joined #minecrafthelp
#555 [12:44] <Ernesh> i need help my minecraft keeps crashing and not letting me in the game
#556 [12:45] <Ernesh> it keeps telling me that every time i try to log in to the game,The game crashed whilst initializing game
#557 [12:46] * Jose_Manuel [webchat@dsl-187-201-29-64-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#558 [12:46] * OneGoodBoi [webchat@CPE7c9a54443137-CM7c9a54443135.cpe.net.cable.rogers.com] has joined #minecrafthelp
#559 [12:46] <OneGoodBoi> yo
#560 [12:46] * chalce [webchat@67-8-186-175.res.bhn.net] has quit. (Quit: webchat.esper.net)
#561 [12:46] <OneGoodBoi> is anyone here now
#562 [12:46] <Ernesh> yes
#563 [12:46] <Jose_Manuel> Hi, i bought the game but I can´t download the full version, just the demo
#564 [12:47] <OneGoodBoi> so Im having this error and when ever I trying joining this server it won't let me
#565 [12:47] <OneGoodBoi> An existing connection was forcibly closed by the remote host
#566 [12:47] <Ernesh> are anyone having this issue The game crashed whilst initializing game
#567 [12:47] <Ernesh> it wont let me get on the game it keeps crashing
#568 [12:47] <Jose_Manuel> How did you bought the game
#569 [12:48] <Jose_Manuel> ?
#570 [12:48] <Ernesh> the site
#571 [12:49] * Jose_Manuel [webchat@dsl-187-201-29-64-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#572 [12:50] * Jose_Manuel [webchat@dsl-187-201-29-64-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#573 [12:50] <Jose_Manuel> Hi
#574 [12:50] <Jose_Manuel> I bought the full game
#575 [12:50] <Jose_Manuel> But theres only the demo version
#576 [12:50] <Ernesh> it should say buy minecraft on the front site pc and mac java editon
#577 [12:50] <Ernesh> you buy the game
#578 [12:51] <Ernesh> or got it for free
#579 [12:51] <Jose_Manuel> I bought the gane
#580 [12:52] <Jose_Manuel> game*
#581 [12:52] <Jose_Manuel> For 26,95$
#582 [12:53] * OneGoodBoi [webchat@CPE7c9a54443137-CM7c9a54443135.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#583 [12:54] <Jose_Manuel> Hello?
#584 [12:54] <Ernesh> hold on
#585 [12:54] <Ernesh> hold on
#586 [12:57] * Ernesh [webchat@static-host-74-221-181-155.epbinternet.com] has left #minecrafthelp
#587 [13:00] * OneGoodBoi [webchat@ip37.ip-142-44-193.net] has joined #minecrafthelp
#588 [13:00] <OneGoodBoi> Hello
#589 [13:01] <OneGoodBoi> is there anyone who could help me
#590 [13:01] <mattym> OneGoodBoi, Explain what you need help with.
#591 [13:02] <OneGoodBoi> When I try to connect to a server I get this error
#592 [13:02] <OneGoodBoi> An existing connection was forcibly closed by the remote host
#593 [13:02] <OneGoodBoi> it only happens on some servers
#594 [13:02] <OneGoodBoi> and they are up
#595 [13:02] <mattym> OneGoodBoi, Turn off your VPN.
#596 [13:02] <OneGoodBoi> I have a vpn on cus I can connect to them
#597 [13:02] <OneGoodBoi> with a vpn but
#598 [13:03] <OneGoodBoi> its annoying using one
#599 [13:03] <mattym> OneGoodBoi, Some servers do not allow connections through them.
#600 [13:03] * ElMexoYT [webchat@181.73.228.197] has joined #minecrafthelp
#601 [13:03] <ElMexoYT> hi
#602 [13:03] <ElMexoYT> hola
#603 [13:03] <OneGoodBoi> Im saying that I can connect using a vpn but I can't without
#604 [13:04] <mattym> OneGoodBoi, Then you just cant connect to those servers.
#605 [13:05] * ARandomUser [webchat@c-73-202-113-26.hsd1.ca.comcast.net] has joined #minecrafthelp
#606 [13:05] <ARandomUser> hello
#607 [13:05] <ElMexoYT> Can you help me recover my account? They stole it
#608 [13:05] <ElMexoYT> pls
#609 [13:06] <mattym> ??> ElMexoYT account/hacked
#610 [13:06] <Absol> ElMexoYT: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#611 [13:06] <Absol> ElMexoYT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#612 [13:06] <ARandomUser> how do I fix this: Unable to start Java.
#613 [13:06] <ARandomUser> Error details: The requested operation requires elevation Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe Exists: file
#614 [13:07] <ARandomUser> please help me
#615 [13:07] * Stral [webchat@210.128.8.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#616 [13:07] <mattym> ARandomUser, Try right clicking the Minecraft icon/shortcut and selecting Run as Administrator.
#617 [13:08] <ARandomUser> omg thank u so much
#618 [13:08] <ElMexoYT> but what to do to recover it
#619 [13:08] <ElMexoYT> pls
#620 [13:08] <ElMexoYT> pls
#621 [13:08] * ARandomUser [webchat@c-73-202-113-26.hsd1.ca.comcast.net] has left #minecrafthelp
#622 [13:08] * OneGoodBoi [webchat@ip37.ip-142-44-193.net] has quit. (Quit: webchat.esper.net)
#623 [13:08] <mattym> ElMexoYT, Have you tried the steps listed on the page that was linked?
#624 [13:09] <ElMexoYT> yes
#625 [13:09] <mattym> ??> ElMexoYT account/send-email
#626 [13:09] <Absol> ElMexoYT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#627 [13:09] <Absol> ElMexoYT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#628 [13:10] <ElMexoYT> ok I finished it
#629 [13:10] <mattym> ElMexoYT, Then wait for Mojangs reply.
#630 [13:10] <ElMexoYT> they speak Spanish?
#631 [13:11] <mattym> ElMexoYT, I don't know.
#632 [13:11] <ElMexoYT> ok
#633 [13:11] <ElMexoYT> but how long does it take for them to respond
#634 [13:12] * kggc [webchat@c-71-197-212-87.hsd1.wa.comcast.net] has joined #minecrafthelp
#635 [13:12] <mattym> ElMexoYT, See the second link Absol gave you.
#636 [13:13] <kggc> What do you do if your account has been migrated to a Mojang account, but the email password reset doesn't get sent to your email?
#637 [13:13] <kggc> Could someone else have changed my account email?
#638 [13:13] <mattym> kggc, Did you not Migrate it yourself?
#639 [13:14] <kggc> I did, but it was a long time ago
#640 [13:14] <mattym> kggc, Have you checked any spam/junk folders in your email for the reset message?
#641 [13:18] <kggc> I just did, there's nothing
#642 [13:18] <mattym> kggc, Then you will need to contact Mojang to recover it.
#643 [13:18] <mattym> ??> kggc account/send-email
#644 [13:18] <Absol> kggc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#645 [13:18] <Absol> kggc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#646 [13:18] <ElMexoYT> but what happens if the one who stole it uses hacks in my account and ends up banned from a server
#647 [13:19] <mattym> ElMexoYT, Then you will need to take it up with that server.
#648 [13:20] <ElMexoYT> okay
#649 [13:22] * Kartoffel05 [webchat@192.119.160.183] has joined #minecrafthelp
#650 [13:23] <Kartoffel05> Hello, I need help
#651 [13:23] <Kartoffel05> I can't get in my account, because minecraft can't connect to their servers!
#652 [13:23] <mattym> ??> Kartoffel05 tools/hjt
#653 [13:24] <Absol> Kartoffel05: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#654 [13:24] <Absol> Kartoffel05: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#655 [13:24] <Kartoffel05> Can you speak german, too or just english?
#656 [13:24] <mattym> Kartoffel05, Just English.
#657 [13:24] <Kartoffel05> Okay I try
#658 [13:24] * kggc [webchat@c-71-197-212-87.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#659 [13:25] <Kartoffel05> After I downloaded HiJack can I play minecraft again?
#660 [13:25] <Kartoffel05> So this works?
#661 [13:25] <mattym> Kartoffel05, No, we need the report from it.
#662 [13:25] <mattym> Kartoffel05, That lets us find what is causing the problem.
#663 [13:25] <Kartoffel05> Okay. And what shell I do when I know what's the problem?
#664 [13:25] <mattym> Kartoffel05, We need the log first.
#665 [13:26] <Kartoffel05> Okay so I download it, accept, system scan, save a log file and copy the link?
#666 [13:27] <mattym> Kartoffel05, You need to create the link as the instructions from Absol describe.
#667 [13:27] <Kartoffel05> Okay
#668 [13:27] <Kartoffel05> Did you ever have the same problem? So that you couldn't get in your account?
#669 [13:27] <mattym> Kartoffel05, Its a common issue.
#670 [13:28] <Kartoffel05> Ok
#671 [13:28] <Kartoffel05> Thank you for help
#672 [13:28] <Kartoffel05> If I need help i just write you guys! Thanks
#673 [13:29] <Kartoffel05> Wait one question left (not very important)
#674 [13:29] <Kartoffel05> How much time is it in your town? Here it's 20:29 pm
#675 [13:30] <Kartoffel05> Okay understand..
#676 [13:30] <Kartoffel05> Bye just try to fix minecraft
#677 [13:35] <Kartoffel05> Hello? Need help again with minecraft
#678 [13:35] * Jose_Manuel [webchat@dsl-187-201-29-64-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#679 [13:35] <Kartoffel05> Need help
#680 [13:36] <mattym> Kartoffel05, We need the link to the report we asked for.
#681 [13:39] <Kartoffel05> Wich report
#682 [13:40] <Kartoffel05> I just write a supportmessage to HiJack.. is that right`?
#683 [13:42] <mattym> No
#684 [13:43] <mattym> Read the i structions absol gave you
#685 [13:43] * Mark [webchat@5accc015.bb.sky.com] has joined #minecrafthelp
#686 [13:44] <Mark> Hello
#687 [13:44] <Mark> I may have a problem with my server
#688 [13:45] <Mark> Whenever my friend tries to connect he gets a pop up
#689 [13:46] <Mark> io.netty.AbstractChannel$AnnotatedConnectException
#690 [13:49] * Linkiscool101 [webchat@modemcable163.15-176-173.mc.videotron.ca] has joined #minecrafthelp
#691 [13:50] <Linkiscool101> i cannot migrate my account because i no longer have access to my old email account
#692 [13:50] * Linkiscool101 [webchat@modemcable163.15-176-173.mc.videotron.ca] has quit. (Client Quit)
#693 [13:59] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#694 [14:03] * CATALiNk [webchat@188-24-33-52.rdsnet.ro] has joined #minecrafthelp
#695 [14:03] <CATALiNk> Hey, I forgot my e-mail and my password, but I know my account name, and I tried to change the password but didn't work
#696 [14:04] <CATALiNk> if I could see what's the e-mail for the account will be easy to connect
#697 [14:06] <CATALiNk> can someone help me?
#698 [14:07] * starbgestern [webchat@p5DF2A3C5.dip0.t-ipconnect.de] has joined #minecrafthelp
#699 [14:10] <starbgestern> Hello, im trying to connect to a server of a friend, but everytime this error shows up: io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information . Please Help.
#700 [14:10] * Minecrafthackedhelp [webchat@104-12-66-157.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#701 [14:10] <Minecrafthackedhelp> help meh
#702 [14:11] <Minecrafthackedhelp> So my email got changed can i change it back
#703 [14:12] <tyteen4a03> ??> Minecrafthackedhelp account/hacked
#704 [14:12] <Absol> Minecrafthackedhelp: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#705 [14:12] <Absol> Minecrafthackedhelp: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#706 [14:12] <Minecrafthackedhelp> I already did
#707 [14:12] <Minecrafthackedhelp> contact
#708 [14:12] <tyteen4a03> Minecrafthackedhelp: good, wait for Mojang's response then
#709 [14:13] <Minecrafthackedhelp> Ok
#710 [14:14] * Minecrafthackedhelp [webchat@104-12-66-157.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#711 [14:15] <CATALiNk> dati van pula nea
#712 [14:15] <CATALiNk> nu ma ajutati cu nimic
#713 [14:15] * CATALiNk [webchat@188-24-33-52.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#714 [14:16] * EddieBateman [webchat@cgn85-194-5-127.bredband.comhem.se] has joined #minecrafthelp
#715 [14:16] <EddieBateman> Hi, im trying to log on to my existing minecraft game
#716 [14:17] * Mark [webchat@5accc015.bb.sky.com] has joined #minecrafthelp
#717 [14:17] <EddieBateman> when im gonna migrate to mojang account
#718 [14:17] <EddieBateman> i dont know my username
#719 [14:17] * Mark [webchat@5accc015.bb.sky.com] has quit. (Client Quit)
#720 [14:17] <EddieBateman> and no email comes up in my email with reset password
#721 [14:17] <EddieBateman> Hello
#722 [14:18] * EddieBateman3 [webchat@cgn85-194-5-127.bredband.comhem.se] has joined #minecrafthelp
#723 [14:18] * EddieBateman [webchat@cgn85-194-5-127.bredband.comhem.se] has quit. (Client Quit)
#724 [14:19] <EddieBateman3> Hello, can anyone help me with username problems regarding the mojang migrate transfer
#725 [14:20] * EddieBateman3 [webchat@cgn85-194-5-127.bredband.comhem.se] has quit. (Client Quit)
#726 [14:25] * ParzivalGODZAO [webchat@bb24b2f6.virtua.com.br] has joined #minecrafthelp
#727 [14:26] * ParzivalGODZAO [webchat@bb24b2f6.virtua.com.br] has quit. (Client Quit)
#728 [14:30] * Alpha [webchat@104-2-201-70.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#729 [14:31] * Alpha [webchat@104-2-201-70.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#730 [14:32] * wisv [webchat@90-229-240-99-no37.tbcn.telia.com] has joined #minecrafthelp
#731 [14:32] <wisv> can't log in on my account
#732 [14:33] * M0th_M4n [webchat@104-2-201-70.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#733 [14:33] <M0th_M4n> I have this bug every time I try to connect to my server io.netty.channel.abstractchannel$annotatedconnectexception
#734 [14:34] <M0th_M4n> Can I get help with it?
#735 [14:34] <wisv> i don't remeber the email becuase when was little i didn't care what is was and i can't change my password
#736 [14:35] <M0th_M4n> @wisv not much you can do about that.
#737 [14:35] * wisv [webchat@90-229-240-99-no37.tbcn.telia.com] has quit. (Client Quit)
#738 [14:36] <M0th_M4n> io.netty.channel.abstractchannel$annotatedconnectexception anyone help me with this?
#739 [14:36] <M0th_M4n> Can anyone help me with that?
#740 [14:37] <mattym> M0th_M4n, What is the full error?
#741 [14:38] <M0th_M4n> io.netty.channel.abstractchannel$annotatedconnectexception: Connection Refused
#742 [14:39] <mattym> M0th_M4n, Are you hosting the server yourself, or through a hosting provider?
#743 [14:39] * Lord_of_Life [~Lord@77.29.115.200] has quit. (Ping timeout: 190 seconds)
#744 [14:39] <M0th_M4n> I am hosting it myself but I have plenty of RAM on my computer
#745 [14:40] <mattym> M0th_M4n, Are you playing from the same computer running the server?
#746 [14:40] <M0th_M4n> Trying to
#747 [14:41] <mattym> M0th_M4n, Make sure you are connecting to it with localhost as the ip/address.
#748 [14:41] <M0th_M4n> I am
#749 [14:42] <mattym> ??> M0th_M4n mp/server-setup
#750 [14:42] <Absol> M0th_M4n: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#751 [14:42] <mattym> M0th_M4n, Check all the info in the link Absol provided, it seems like you may have done something wrong on the setup.
#752 [14:43] <M0th_M4n> Alright, Thank you
#753 [14:44] * MRerkit [webchat@async5.r5.wroclaw.mtl.pl] has joined #minecrafthelp
#754 [14:44] <M0th_M4n> I am hosting on a Mac do I need to use time capsule?
#755 [14:45] <MRerkit> no
#756 [14:45] <M0th_M4n> ok
#757 [14:45] * MRerkit [webchat@async5.r5.wroclaw.mtl.pl] has quit. (Client Quit)
#758 [14:46] <M0th_M4n> Then I have no idea because I re read the steps and I did everything it said to
#759 [14:53] * nitram272 [webchat@178-116-27-73.access.telenet.be] has joined #minecrafthelp
#760 [14:53] <nitram272> Hi I had this problem and idk how to fix it
#761 [14:55] <nitram272> https://pastebin.com/iBY77THQ
#762 [14:55] * James [webchat@31.185.40.110] has joined #minecrafthelp
#763 [14:57] <James> I am unable to connect to a lan server from a mac to a windows 10 laptop both on the same network. The error: "io.netty.channel.abstractchannel$annotatedconnectexception" is shown when connecting to the laptop from the mac. I have also tried dissabling firewalls on both computers with no success
#764 [14:58] <James> In addition i can connect to a lan world on the mac from the laptop but not the other way around
#765 [15:03] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#766 [15:10] <nitram272> I had this error could someone help me please? https://pastebin.com/iBY77THQ
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#769 [15:27] * Delfin [webchat@ip-37-248-156-162.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#770 [15:27] <Delfin> Hello i cant play multiplayer because i got java+exception+java.lang.nullpointerexception this thing how can i fix it ?
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#773 [15:45] * SquadVape [webchat@host170.181-239-47.telmex.net.ar] has joined #minecrafthelp
#774 [15:45] <SquadVape> Hello!
#775 [15:45] <PowerRangersRule> When I log in it says its not responding
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#779 [15:48] <erik> Hello! Im trying to join my friends minecraft server but it tells me: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:"
#780 [15:52] * erik [webchat@h79-138-116-97.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#781 [16:04] * Shwartz [webchat@38.133.200.65] has joined #minecrafthelp
#782 [16:05] <Shwartz> If I purchased the "Minecraft for Windows 10" from the microsoft store, am I able to access the Java version in some way without having to pay again for the entire game?
#783 [16:05] <mattym> Shwartz, No
#784 [16:06] <Shwartz> So there are two different versions on two different stores that appear as if they are the same product until you buy it?
#785 [16:06] <mattym> Shwartz, One is labeled the Java Edition in its store.
#786 [16:07] <Shwartz> So yes then. And the Microsoft store doesn't label a "Java Edition" so if you find it there, nothing is indicated. I'm not sure why there would be different versions of the same game being sold in different places.
#787 [16:07] <mattym> Shwartz, Java Edition, is not available at all on that store.
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#789 [16:09] * OnlyFools [webchat@189-13-161-19.user.veloxzone.com.br] has joined #minecrafthelp
#790 [16:09] <OnlyFools> Hello?
#791 [16:09] <OnlyFools> Someone to help me?
#792 [16:10] <OnlyFools> pleassseeee
#793 [16:11] <OnlyFools> Hello?
#794 [16:16] * Genericcircle74 [webchat@47-212-78-138.jsbrcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
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#796 [16:17] <Genericcircle74> minecraft says "not responding"
#797 [16:17] <Genericcircle74> what do i do
#798 [16:19] <OnlyFools> You can help me?
#799 [16:20] * nitram272 [webchat@178-116-27-73.access.telenet.be] has joined #minecrafthelp
#800 [16:20] <Genericcircle74> whats your problem
#801 [16:20] <nitram272> hi
#802 [16:20] <Genericcircle74> hi
#803 [16:20] <nitram272> I started mc and I got this error
#804 [16:20] <nitram272> https://pastebin.com/iBY77THQ
#805 [16:20] <OnlyFools> I can't activate my Key (Pin)
#806 [16:21] <OnlyFools> I put on "Redeem" and stay on infinity looping
#807 [16:21] <Genericcircle74> i am not here to help I need help just wondering
#808 [16:21] <OnlyFools> I bought today, and fell me stealled
#809 [16:21] <nitram272> omg
#810 [16:22] <nitram272> why is there never someone helping?
#811 [16:22] <Genericcircle74> i have the same problem too
#812 [16:22] <OnlyFools> Nice Support.
#813 [16:22] <OnlyFools> A support w/out support
#814 [16:23] <OnlyFools> Generi, you did can activate after?
#815 [16:23] <Genericcircle74> ... i speak english
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#817 [16:25] * Genericcircle74 [webchat@47-212-78-138.jsbrcmta03.res.dyn.suddenlink.net] has joined #minecrafthelp
#818 [16:26] <Genericcircle74> my minecraft says "not responding" can someone help
#819 [16:29] * OnlyFools [webchat@189-13-161-19.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#820 [16:37] <Genericcircle74> hello
#821 [16:43] * WelchKids [webchat@c-67-189-77-205.hsd1.or.comcast.net] has joined #minecrafthelp
#822 [16:44] <WelchKids> We're trying to run an external server and keep dealing with an error labelled io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#823 [16:44] <WelchKids> is there any way to fix this?
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#825 [16:49] * nitram272 [webchat@178-116-27-73.access.telenet.be] has quit. (Quit: webchat.esper.net)
#826 [16:50] * Hridesh [webchat@cpe-173-89-212-218.columbus.res.rr.com] has joined #minecrafthelp
#827 [16:50] <Hridesh> My minecraft crashes on startup on any version
#828 [16:51] * Hridesh [webchat@cpe-173-89-212-218.columbus.res.rr.com] has quit. (Client Quit)
#829 [17:02] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#830 [17:02] <ImJohnStyles> Hello
#831 [17:03] <ImJohnStyles> i have a log in problem
#832 [17:04] * zach [webchat@173-10-21-9-BusName-utah.ut.hfc.comcastbusiness.net] has joined #minecrafthelp
#833 [17:04] * zach is now known as Guest50372
#834 [17:05] * xMinion_101x [webchat@S0106105611a2e7ce.ss.shawcable.net] has joined #minecrafthelp
#835 [17:06] <Guest50372> Hi Support, I'm trying to install Minecraft for the first time on my PC and when I run it for the first time, i get this error: "Error details: The specified path is invalid" "Path: \\server\shares\myname\AppData\Roaming\.minecraft
#836 [17:06] <Guest50372> Exists: directory"
#837 [17:06] <Guest50372> the directory does exist and is accessible just fine... my profile is on the domain controller, which is why it's looking there
#838 [17:06] <Guest50372> why does it not think the path is valid?
#839 [17:07] <xMinion_101x> Hello. I have a few friends that play minecraft on their xbox's and I play minecraft with them from my windows 7 labtop. I have a H390 headset and was wondering how do I talk to them?
#840 [17:07] <xMinion_101x> plug in the headset and can hear in game sounds but cannot hear anyone talk and they cannot hear me.
#841 [17:07] <xMinion_101x> plug in the headset and can hear in game sounds but cannot hear anyone talk and they cannot hear me.
#842 [17:07] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has left #minecrafthelp
#843 [17:16] <mattym> xMinion_101x, One, the versions available on the Xbox and Windows 7 are not compatible with each other, so I am not sure what you are talking about, Two Minecraft does not support voice chat, that is supplied via the consoles chat services.
#844 [17:17] <mattym> Guest50372, Install it to a location that is local to the machine you are using it on.
#845 [17:17] * Genericcircle74 [webchat@47-212-78-138.jsbrcmta03.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#846 [17:18] <xMinion_101x> I am on minecraft right now on my labtop playing with my friends on their xbox's as we speak so..
#847 [17:18] <Guest50372> Hi Mattym, I only have a C: drive, and it asks to install locally, so I"m not sure what more to do?
#848 [17:18] <mattym> xMinion_101x, Are you sure its not Windows 10?
#849 [17:18] <xMinion_101x> yes it is the windows 10 version.
#850 [17:19] <mattym> xMinion_101x, Then you need to join their chat through the Xbox Live app.
#851 [17:19] * Chris [webchat@172-127-162-115.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#852 [17:19] <mattym> Guest50372, What OS version are you running?
#853 [17:19] <Chris> let me check
#854 [17:19] <xMinion_101x> Ok thanks mattym
#855 [17:19] <Guest50372> windows 10
#856 [17:19] * Norple [webchat@75-168-94-17.mpls.qwest.net] has joined #minecrafthelp
#857 [17:20] <Guest50372> what if i created a new working directory and specified it in advanced options? looks like it defaults to a directory in my domain profile
#858 [17:20] <mattym> Guest50372, Then what were you talking about a domain controller for?
#859 [17:20] <Norple> io.netty.channel.abstractchannel$annotatedconnectexception timed out can someone help me?
#860 [17:20] * Chris [webchat@172-127-162-115.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#861 [17:20] <mattym> Norple, When do you get that error?
#862 [17:20] <Guest50372> i'm on a workstation attached to a domain
#863 [17:21] <Norple> This error occurs when i try to use my public ip to connect to the minecraft server i made
#864 [17:21] <mattym> Norple, Is the server running on your own network?
#865 [17:21] <Norple> yes
#866 [17:21] <mattym> Guest50372, Use a local computer account, and a local install directory.
#867 [17:22] <mattym> Norple, Then don't use the public IP, use localhost if its the same machine, or an internal IP if its another machine on the network.
#868 [17:22] <Norple> I can use my ipv4 adress but i want other players to join the server
#869 [17:22] <mattym> Norple, They use an External IP, YOU do not.
#870 [17:22] <Norple> How do i find this?
#871 [17:23] <mattym> Norple, Find what?
#872 [17:23] <Norple> the external ip?
#873 [17:23] <mattym> Norple, External = Public
#874 [17:24] <Guest50372> Thanks mattym, I just changed the work directory to a local folder and it works
#875 [17:24] * Guest50372 [webchat@173-10-21-9-BusName-utah.ut.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#876 [17:24] <Norple> I let someone try it and it didn't let them connect
#877 [17:25] <mattym> Norple, Test the Public IP here https://dinnerbone.com/minecraft/tools/status/
#878 [17:25] <Norple> ok
#879 [17:26] * robloker2 [webchat@25.sub-174-255-199.myvzw.com] has joined #minecrafthelp
#880 [17:27] <robloker2> Been years since i've played this, migrated my account and dont remember which email i used to migrate the account. But no way to even check what email i used
#881 [17:27] * Toast [webchat@c-76-26-217-155.hsd1.sc.comcast.net] has joined #minecrafthelp
#882 [17:27] * rico [webchat@136.0.99.113] has joined #minecrafthelp
#883 [17:27] <mattym> robloker2, Are you sure it was Migrated?
#884 [17:27] <robloker2> Im fairly certain it was
#885 [17:27] <Toast> Im trying to connect to lan world but it doesnt show up. I tried to use my ip but got this message ".netty.channel.abstractchannel$annotatedconnectexception: Connection refused:"
#886 [17:27] <mattym> ??> robloker2 account/forgot-email
#887 [17:27] <Absol> robloker2: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#888 [17:28] <Norple> mattym, it said it couldn't fine the status
#889 [17:28] <mattym> Toast, Are you on the host computer?
#890 [17:28] <Toast> yes
#891 [17:28] <mattym> Norple, Then you have not properly set up the server, or computer, or router.
#892 [17:28] <mattym> ??> Norple mp/server-setup
#893 [17:28] <Absol> Norple: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#894 [17:28] <mattym> ??> Toast tools/hjt
#895 [17:28] <Absol> Toast: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#896 [17:28] <Absol> Toast: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#897 [17:30] * Toast [webchat@c-76-26-217-155.hsd1.sc.comcast.net] has quit. (Client Quit)
#898 [17:30] <rico> i can't run the minecraft rift 1.13.2 jar file { when i run it i have a black screen java } with no respond
#899 [17:31] <mattym> ??> rico mods
#900 [17:31] <Absol> rico: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#905 [17:45] * Hueynuttyteeth [webchat@cpe-76-92-202-2.kc.res.rr.com] has joined #minecrafthelp
#906 [17:45] <MiningAway> how to solve io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#907 [17:46] <MiningAway> please help
#908 [17:46] * MiningAway [webchat@pool-96-246-206-202.nycmny.fios.verizon.net] has quit. (Client Quit)
#909 [17:47] <Hueynuttyteeth> Hmmm. I had that issue before when using Hamachi/VPNs.
#910 [17:51] * Arterh_ [webchat@host62-80-dynamic.58-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#911 [17:53] <Arterh_> I tried to recover my account but every time I send the email to change the password, I do not receive the email, I tried several times at different times.
#912 [17:55] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#913 [17:55] <Rishi> how do i reset my password
#914 [17:55] <Rishi> they said they sent the email
#915 [17:56] <Rishi> and its been an hour and i still havent recieved it
#916 [17:56] <Arterh_> I have your same problem
#917 [17:56] <Rishi> yeah
#918 [17:57] <Arterh_> How long have you been unable to register?
#919 [17:58] <Rishi> its been more than an hour
#920 [17:58] <Arterh_> I long time because I stopped playing minecraft
#921 [17:59] <Rishi> oh ok
#922 [17:59] <Arterh_> and today I tried to start it and I found this problem
#923 [18:01] <Rishi> oh ok
#924 [18:01] <Arterh_> do you know how long it takes to get an admin?
#925 [18:01] <Rishi> no actually
#926 [18:01] <Rishi> it syas most of them are on holiday
#927 [18:01] <Rishi> so idk
#928 [18:01] <Rishi> ill stay for like 10 minutes
#929 [18:01] <Rishi> and then leave
#930 [18:01] <Rishi> how long have you been waiting for
#931 [18:02] <Arterh_> ah oh
#932 [18:02] <Arterh_> ok
#933 [18:03] <Rishi> yeah
#934 [18:04] <Arterh_> okay I go out and come back tomorrow goodbye
#935 [18:05] * Dutchgirl [webchat@70.15.16.254.res-cmts.sm.ptd.net] has joined #minecrafthelp
#936 [18:05] <Rishi> bye
#937 [18:05] <Rishi> see ya later
#938 [18:05] * Norple [webchat@75-168-64-250.mpls.qwest.net] has joined #minecrafthelp
#939 [18:06] <Arterh_> anyway I think they stole the profile because if we can not change the password ...
#940 [18:06] <Dutchgirl> When updated the app previous purchases are now locked. How can we fix this?
#941 [18:06] <Rishi> idk
#942 [18:06] <Norple> my friends can't use my public ip to go onto my server, but i can use my ipv4 adress
#943 [18:07] <Rishi> i ma going to leave now
#944 [18:07] * james [webchat@71-17-24-107.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#945 [18:07] <Rishi> goodbye everybody
#946 [18:07] <james> hello
#947 [18:07] <Arterh_> hi
#948 [18:07] <Arterh_> hi
#949 [18:07] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has left #minecrafthelp
#950 [18:07] <james> um i cant login to my mojang account
#951 [18:07] <Arterh_> same
#952 [18:07] <james> oof
#953 [18:08] * james [webchat@71-17-24-107.regn.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#954 [18:08] * james [webchat@71-17-24-107.regn.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#955 [18:09] * Dutchgirl [webchat@70.15.16.254.res-cmts.sm.ptd.net] has left #minecrafthelp
#956 [18:10] <Norple> ?
#957 [18:15] * teruteru_hanamura [webchat@167.88.22.136] has joined #minecrafthelp
#958 [18:15] <teruteru_hanamura> Uh, hello!
#959 [18:15] <teruteru_hanamura> The old email i used for the account got deleted, and I'd just like switch to a new one.
#960 [18:16] <teruteru_hanamura> I dont remember my questions, but I still recall the email and the password to my account. (In fact, I still play Minecraft on the same account.)
#961 [18:17] <teruteru_hanamura> I'd just like to change my skin, if thats possible.
#962 [18:22] * ElPanConCaCah [webchat@201-255-225-166.mrse.com.ar] has joined #minecrafthelp
#963 [18:26] * dest [webchat@122-57-7-40-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#964 [18:26] * ElPanConCaCah [webchat@201-255-209-179.mrse.com.ar] has joined #minecrafthelp
#965 [18:26] <ElPanConCaCah> my minecraft crashes
#966 [18:26] <dest> i've just started a minecraft realm on java edition and invited my friend but he isn't seeing the invite
#967 [18:28] * Zeeb_Blade [webchat@173-169-42-156.res.bhn.net] has joined #minecrafthelp
#968 [18:28] <Zeeb_Blade> Hello, I need a bit of help.
#969 [18:29] <Zeeb_Blade> Recently when playing minecraft, my chat and command access keys are not working at all even if I switch them to different keys. Is there any fix to this?
#970 [18:35] * ElPanConCaCah [webchat@201-255-209-179.mrse.com.ar] has quit. (Quit: webchat.esper.net)
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#972 [18:39] * DKong [webchat@mta-107-13-123-70.nc.rr.com] has quit. (Client Quit)
#973 [18:43] <Zeeb_Blade> NM. I fixed it.
#974 [18:57] * Norple [webchat@75-168-64-250.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#975 [18:59] * vetle [webchat@76.51-174-119.customer.lyse.net] has joined #minecrafthelp
#976 [18:59] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#977 [18:59] <ImJohnStyles> Hello
#978 [18:59] <vetle> Hello there!
#979 [18:59] <ImJohnStyles> i have a problem
#980 [19:00] <ImJohnStyles> u can help me?
#981 [19:00] <vetle> Anyone familiar with this problem?
#982 [19:00] <vetle> https://bugs.mojang.com/browse/MC-120362
#983 [19:07] <tyteen4a03> ??> vetle tools/hjt
#984 [19:07] <Absol> vetle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#985 [19:07] <Absol> vetle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#986 [19:07] <ImJohnStyles> Hello i have a log in problem
#987 [19:07] <ImJohnStyles> anyone can help me?
#988 [19:07] <tyteen4a03> ImJohnStyles: yes?
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#990 [19:09] <ImJohnStyles> my mojang password was changed without my known and i tryied to reset the password and worked but later than day 3 times the same things happend and now the reset password email dosen't come to my email
#991 [19:09] <tyteen4a03> ImJohnStyles: do you have MCLeaks / AltDispenser installed?
#992 [19:09] <tyteen4a03> ImJohnStyles: or OptiFine
#993 [19:09] <ImJohnStyles> i have optifine cape
#994 [19:10] <ImJohnStyles> but i dont have mcleaks and altdispenser
#995 [19:10] <tyteen4a03> ImJohnStyles: yeah OptiFine is the problem, you need to stop using it
#996 [19:10] <ImJohnStyles> why?
#997 [19:10] <tyteen4a03> ImJohnStyles: to buy capes you need to log into their website, which you should never do
#998 [19:10] <ImJohnStyles> but many players use optifine cape
#999 [19:11] <tyteen4a03> ImJohnStyles: and an increasing amount of players have had their account stolen this way
#1000 [19:11] <ImJohnStyles> but there is a way to recover?, i emailed mojang and i have to wait to monday to they aswer my email
#1001 [19:12] <tyteen4a03> ImJohnStyles: yes, you will have to wait for them
#1002 [19:12] <ImJohnStyles> but if i have the original id transaction of the buy i can recover without a problem?
#1003 [19:13] <tyteen4a03> ImJohnStyles: yes
#1004 [19:14] <ImJohnStyles> but mojang in monday to friday how much time i have to wait for a answer?
#1005 [19:14] <tyteen4a03> ??> ImJohnStyles account/send-email
#1006 [19:14] <Absol> ImJohnStyles: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1007 [19:14] <Absol> ImJohnStyles: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1008 [19:14] <ImJohnStyles> yeah i do that
#1009 [19:15] <ImJohnStyles> but how much time mojang it takes to respomnse?
#1010 [19:15] <tyteen4a03> ImJohnStyles: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1011 [19:16] <ImJohnStyles> Ok Thank you ;)
#1012 [19:16] <ImJohnStyles> cya
#1013 [19:16] <vetle> tyteen4a03 I don't mean to be difficult, but I don't feel comfortable running that program as administrator. I am however somewhat tech savvy so is there anything you want me to look for?
#1014 [19:16] <vetle> I've read on multiple forums that it might be a faulty Netty version. They recommend linking to the latest Netty version in [mcversion].json. Have you heard about this before?
#1015 [19:17] <tyteen4a03> vetle: the cause is almost always your antivirus
#1016 [19:17] <tyteen4a03> vetle: hijackthis (published by Trend Micro, an antivirus manufacturer themselves) lets me know what programs (including malware) you may have on your PC, and allow me to give you suggestions
#1017 [19:18] <ImJohnStyles> tyteen4a03, i have another problem
#1018 [19:19] <ImJohnStyles> i emailed mojang with the order id not the transaction id
#1019 [19:19] <ImJohnStyles> what i do?
#1020 [19:19] <tyteen4a03> ImJohnStyles: they will let you know if they need anything
#1021 [19:20] <vetle> tyteen4a03 I see. I will try disabling the antivirus and firewall tomorrow to see if that is the case. I do however use Microsoft Defender so that would be a bit weird :P. I'll popp in here tomorrow if I have not found a soution to this. Thank you for helping me today <3
#1022 [19:20] <tyteen4a03> vetle: you need to uninstall the antivirus; firewall should have nothing to do with it
#1023 [19:20] <ImJohnStyles> ok thank u so much tyteen4a03 cya ;d
#1024 [19:20] <ImJohnStyles> ;D
#1025 [19:20] <ImJohnStyles> ;D
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#1029 [20:21] * Chugg [webchat@c-73-119-22-203.hsd1.ma.comcast.net] has joined #minecrafthelp
#1030 [20:21] <Chugg> Hi, is anyone here?
#1031 [20:22] <Chugg> I'm having trouble getting into my mojang account
#1032 [20:23] <mattym> Chugg, What sort of issue?
#1033 [20:23] * hybu [webchat@cpe-184-152-6-220.nyc.res.rr.com] has joined #minecrafthelp
#1034 [20:24] <Chugg> I tried to do a password reset, but I didn't know my username, and I still haven't received and email back
#1035 [20:24] <Chugg> I guessed my username based off of ones I remember having
#1036 [20:24] <mattym> Chugg, Did you check any spam/junk folders in your email?
#1037 [20:24] <Chugg> Yep
#1038 [20:25] <mattym> Chugg, You will need to contact Mojang to resolve that.
#1039 [20:25] <mattym> ??> Chugg account/send-email
#1040 [20:25] <Absol> Chugg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1041 [20:25] <Absol> Chugg: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1042 [20:25] <Chugg> I already did all that
#1043 [20:25] <Chugg> Thank you for helping though
#1044 [20:25] <mattym> Chugg, Then you will need to wait for them to reply.
#1045 [20:25] <Chugg> I'm aware.
#1046 [20:26] <hybu> Hello, after changing my optifine cape multiple times I got the invalid password thing. I tried resetting my password but did not get the email in either my spam folder or inbox. Please help
#1047 [20:26] <Chugg> I figured it was a longshot trying to get help since this is an account based problem, but thanks for your help
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#1049 [20:27] <hybu> I think i got to many invalid password combos and waiting after a week I still cant get back in
#1050 [20:27] <mattym> hybu, You will need to have Mojang fix the account for you. In the future, do not use your account details on non Mojang websites.
#1051 [20:27] <mattym> ??> hybu account/send-email
#1052 [20:27] <Absol> hybu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1053 [20:27] <Absol> hybu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1054 [20:28] <hybu> But I no longer have my transaction ID, the account was from a card in 2016 that I threw away
#1055 [20:28] * Yisus_Christ [webchat@71-208-218-162.ftmy.qwest.net] has joined #minecrafthelp
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#1057 [20:28] <mattym> hybu, Try without it, they may or may not be able to recover it.
#1058 [20:29] <Yisus_Christ> Hi my problem is that when I try to download any version of Minecraft it gives an error that says "unable to download" can someone help me
#1059 [20:29] <mattym> ??> Yisus_Christ error/download
#1060 [20:29] <Absol> Yisus_Christ: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1061 [20:29] * Al [webchat@45-16-78-233.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#1062 [20:29] <hybu> ok, thanks for the help i guess. ¯\_(ツ)_/¯
#1063 [20:29] <hybu> ok, thanks for the help i guess. ¯\_(ツ)_/¯
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#1071 [20:39] <hendawg> my son bought minecraft how do i get a refund i don't want it
#1072 [20:40] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#1073 [20:40] <hendawg> hello can i ghat sum help
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#1078 [20:53] <aaslayaa> when im trying to launch my Minecraft it does not work
#1079 [20:54] <Fromreddit> How do I "If you used MCLeaks/AltDispenser: Edit the hosts file and remove all entries containing the word mojang, then restart"
#1080 [20:54] <aaslayaa> okay let me try that
#1081 [20:54] <Fromreddit> How do i do that?
#1082 [20:55] <Fromreddit> That was on https://www.reddit.com/r/Minecraft/comments/aoz6yx/bought_optifine_capes_used_mcleaks_and_no_longer/
#1083 [20:55] <Fromreddit> How do i edit the "hosts file"
#1084 [21:00] <mattym> ??> Fromreddit win/hosts/edit
#1085 [21:00] <Absol> Fromreddit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1086 [21:00] <Absol> Fromreddit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1088 [21:03] * Alex7 [webchat@64.20.140.229.dyn-e-pool13.pool.hargray.net] has joined #minecrafthelp
#1089 [21:04] <Alex7> Hello?
#1090 [21:05] <Alex7> Im having a problem logging into an account I bought 11 years ago but I wont get a reset password email and its not letting me sign in please help
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#1093 [21:07] <Alex7> hello?
#1094 [21:07] <yisus_christ> hello my problem is that when is try to play Minecraft the page says that its not responding what can I do to fix that?
#1095 [21:08] <Alex7> im having problems logging in haha
#1096 [21:08] <Alex7> sorry i cant help
#1097 [21:08] <yisus_christ> :(
#1098 [21:08] * Fromreddit6 [webchat@156-68-74-65.gci.net] has quit. (Quit: webchat.esper.net)
#1099 [21:08] <yisus_christ> my Minecraft its not responding
#1100 [21:08] <yisus_christ> my Minecraft its not responding
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#1102 [21:10] <jpnine9> Heyo! I bought the java edition, and meant ot buy the Windows 10 bedrock one.... Anyone know the steps to change the edition?
#1103 [21:11] <Alex7> No sorry
#1104 [21:14] <tyteen4a03> jpnine9: you need to purchase Windows 10 Edition separately
#1105 [21:14] <tyteen4a03> jpnine9: if you don't want Java:
#1106 [21:14] <tyteen4a03> ??> jpnine9 account/refund
#1107 [21:14] <Absol> jpnine9: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1108 [21:14] <tyteen4a03> Alex7: what problems?
#1109 [21:15] <Alex7> Im having a problem logging into an account I bought 11 years ago but I wont get a reset password email and its not letting me sign in please help
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#1111 [21:19] * Thomas is now known as Guest73615
#1112 [21:20] <Guest73615> I have an error on java edition, it starts the download, always says i'm offline, and then says unable to locate the java runtime
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#1114 [21:41] * Daniel7 [webchat@220-245-160-198.tpgi.com.au] has joined #minecrafthelp
#1115 [21:42] <Daniel7> Hello - I have Transaction ID's for two of my old MC accounts, as well as the attached email address. It has been years since I have used them so I cannot remember the passwords or usernames - how could I solve this?
#1116 [21:45] <thgilfodrol> ??> Daniel7 account/send-email
#1117 [21:45] <Absol> Daniel7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1118 [21:45] <Absol> Daniel7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1120 [21:57] * Franz [webchat@firstclass.trinitypawling.org] has joined #minecrafthelp
#1121 [21:57] <Franz> Hello!
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#1123 [21:58] * Drago_ [webchat@cpe-174-102-2-203.cinci.res.rr.com] has joined #minecrafthelp
#1124 [22:06] <Drago_> I have some mods downloaded on my PC but my world Will load and then crash or freeze.I can't get my world to load.I have the most progress on this world and I can't afford to lose it.I don't know if it's a problem with the game itself because that world Is the only one that is doing this.I don't want to lose my game or worlds so I haven't tried uni
#1125 [22:06] <Drago_> nstalling the game.I hope you can help with this.The mods I have installed are Ice and Fire,JurassiCraft,Mr Crayfih Furniture mod,Biblo Craft,Pam's Harvestcraft, a Transportation mod
#1126 [22:07] <mattym> ??> Drago_ mods
#1127 [22:07] <Absol> Drago_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1128 [22:07] <Drago_> Oh ok
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#1131 [22:28] * gucci_gang [webchat@pool-96-225-41-250.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1132 [22:28] <gucci_gang> I cant sign into my microsoft account on the nintendo switch bedrock edition of minecraft
#1133 [22:29] <wild> When I try an download it says Unable to save download. death2.ogg, ect.
#1134 [22:29] <mattym> gucci_gang, You will need to contact either Nintendo support, or Xbox Live support. We do not handle issues with that version here.
#1135 [22:29] <mattym> ??> wild error/download
#1136 [22:29] <Absol> wild: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1137 [22:30] <gucci_gang> i already went to xbox live support and they sent me here
#1138 [22:30] <mattym> gucci_gang, They would not send you here.
#1139 [22:31] <gucci_gang> they said minecraft forums or something
#1140 [22:31] <mattym> gucci_gang, Which this is not.
#1141 [22:31] <gucci_gang> well could you post the link to the place i should bee?
#1142 [22:31] <gucci_gang> i dont know where to go
#1143 [22:32] <mattym> gucci_gang, Either Nintendo or Xbox Live support.
#1144 [22:32] <mattym> gucci_gang, Its an account issue, only they would be able to fix it.
#1145 [22:32] <gucci_gang> oh ok
#1146 [22:32] <mattym> gucci_gang, Neither Mojang or the minecraft community has any control over Microsoft accounts.
#1147 [22:32] <gucci_gang> thanks
#1148 [22:33] <mattym> gucci_gang, If they tell you they cannot help you, remind them that its their account system giving you the issue.
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#1150 [22:35] * ryan7 [webchat@112.171.88.79] has joined #minecrafthelp
#1151 [22:35] <ryan7> I have trouble with my old Minecraft account. Can somebody help me?
#1152 [22:36] <ryan7> I forgot my username and password. I can only remember my email.
#1153 [22:36] <mattym> ryan7, Was the account ever Migrated?
#1154 [22:37] <ryan7> no it's not migrated. I couldn't migrate because I don't know what my username and password was.
#1155 [22:37] <ryan7> How can I find out my username and password via my email address?
#1156 [22:38] <ryan7> And thank you for helping me.
#1157 [22:38] <wild> Thank you too, it just downloaded I really appreciate it!
#1158 [22:38] <mattym> ryan7, If its not migrated and you are missing details, you will need to contact Mojang.
#1159 [22:38] <mattym> ??> ryan7 account/send-email
#1160 [22:38] <Absol> ryan7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1161 [22:38] <Absol> ryan7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1162 [22:39] * wild [webchat@68-114-130-115.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#1163 [22:40] <ryan7> mattym, Thank you. I will ask to Mojang. Have a good day!
#1164 [22:57] * Webchat677 [webchat@toroon0812w-lp130-02-64-229-206-32.dsl.bell.ca] has joined #minecrafthelp
#1165 [22:57] * Espercorn kicked Webchat677 from #minecrafthelp (Reason: ebchat677 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1166 [23:05] * Kohbalt [webchat@184-089-218-027.res.spectrum.com] has joined #minecrafthelp
#1167 [23:05] <Kohbalt> Hey yeah so i dont know the answer to my security questions and dont have access to that email anymore
#1168 [23:05] <Kohbalt> help
#1169 [23:06] <mattym> Kohbalt, You will need to contact Mojang to resolve your issue.
#1170 [23:06] <mattym> ??> Kohbalt account/send-email
#1171 [23:06] <Absol> Kohbalt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1172 [23:06] <Absol> Kohbalt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1173 [23:08] <Kohbalt> whats a transaction id?
#1174 [23:10] <mattym> ??> Kohbalt account/trans-id
#1175 [23:10] <Absol> Kohbalt: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1176 [23:17] <Kohbalt> how do i figure out when i bought it
#1177 [23:17] <Kohbalt> its been years
#1178 [23:18] <mattym> Kohbalt, Only you would be able to figure that out for yourself.
#1179 [23:18] <Kohbalt> yikes aight
#1180 [23:19] * redacted [webchat@c-73-27-208-69.hsd1.fl.comcast.net] has joined #minecrafthelp
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#1182 [23:24] <Kohbalt> to recover my id it says to email from my email i bought it under but the whole reason im emailing support is cause i dont have that email anymore
#1183 [23:25] <mattym> Kohbalt, Are you sure you bought it in the time period those instructions apply to?
#1184 [23:25] <Kohbalt> Yes i knew i was playing when 1.6.4 came out and since it came out in september of 2013 i need to contact skrill
#1185 [23:27] <mattym> Kohbalt, Have you tried regaining access to the email that was used for that purchase?
#1186 [23:27] * sam [webchat@208-96-81-33.eastlink.ca] has joined #minecrafthelp
#1187 [23:28] <Kohbalt> it wasnt my email, which is why i dont have access
#1188 [23:28] <Kohbalt> i was young when my parents got it for me
#1189 [23:28] <mattym> Kohbalt, Have you tried contact the person who owns that email?
#1190 [23:28] <Kohbalt> cant exactly do that
#1191 [23:29] <mattym> Kohbalt, Well, its probably your best or only option at this point.
#1192 [23:29] <Kohbalt> See I literally cannot contact them without the use of a oiji board
#1193 [23:30] <mattym> Kohbalt, You can try contacting Mojang without the ID, but for accounts purchased in that period, they will likely only accept that ID.
#1194 [23:31] <Kohbalt> Alright
#1195 [23:31] <sam> my friends recently bought minnecraft windows 10 without realizing that you get a free copy of that game... is there a way to get a free copy of java with the windows 10 edition?
#1196 [23:33] <mattym> sam, No
#1197 [23:33] <sam> oh ok
#1198 [23:33] <sam> thx
#1199 [23:33] <mattym> sam, Additionally
#1200 [23:34] <mattym> sam, The offer to get the Windows 10 Edition free with Java has ended.
#1201 [23:34] <sam> oh it did?
#1202 [23:34] <mattym> sam, On October 19th
#1203 [23:34] <sam> interesting
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#1208 [23:59] <filhadomelpe> hello?
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