#1 [00:02] * Yuntus [webchat@79-115-40-77.rdsnet.ro] has joined #minecrafthelp
#2 [00:03] <Yuntus> my game is not sterting
#3 [00:03] <mattym> Yuntus, What happens when you try to?
#4 [00:04] <Yuntus> open game
#5 [00:04] <Yuntus> log out
#6 [00:05] <mattym> Yuntus, What actually happens?
#7 [00:05] <Yuntus> and
#8 [00:05] <Yuntus> I sent you a mail
#9 [00:07] <Yuntus> ì sent to mojang
#10 [00:07] <Yuntus> but whatever
#11 [00:08] <Yuntus> you are a
#12 [00:08] <Yuntus> employee of mojang
#13 [00:08] <CapFan67> Yuntus, We're not Mojang. We don't know what mail you've sent or what description you've provided.
#14 [00:08] <Yuntus> ok
#15 [00:08] <CapFan67> Yuntus, If you want technical assistance from us, you'll need to describe what's happening.
#16 [00:09] <Yuntus> I start game
#17 [00:09] <Yuntus> is white image
#18 [00:10] <Yuntus> whti
#19 [00:10] <Yuntus> with
#20 [00:11] <Yuntus> Minecraft 1.13.2 (Not responding)
#21 [00:11] <CapFan67> Yuntus, White screen and "not responding" is sometimes caused by incompatible software running on your system. Let's see what's running:
#22 [00:11] <CapFan67> ??> Yuntus tools/hjt
#23 [00:11] <Absol> Yuntus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#24 [00:11] <Absol> Yuntus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#25 [00:12] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#26 [00:14] <Yuntus> ready
#27 [00:14] <CapFan67> Yuntus, When you've created the paste with the report from hjt, post the link here.
#28 [00:28] * ashburning [webchat@96-8-129-118.block0.gvtc.com] has joined #minecrafthelp
#29 [00:28] <ashburning> Hello?
#30 [00:28] <CapFan67> Hi
#31 [00:28] <ashburning> Are you a helper>
#32 [00:28] <CapFan67> I am indeed.
#33 [00:30] <ashburning> Well hello helper CapFan, I seem to have lost access to my account. Mojang says that my account has already been migrated to an email, but none of my emails have the account. What I thought was the email was created in 2013 and I'm almost positive that was the email I migrated it to.
#34 [00:30] <ashburning> But alas, I only have access to the demo
#35 [00:31] <CapFan67> ashburning, If you think the account was migrated by someone else, you'll need to contact Mojang Customer Support.
#36 [00:31] <CapFan67> ??> ashburning account/send-email
#37 [00:31] <Absol> ashburning: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#38 [00:31] <Absol> ashburning: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#39 [00:31] <ashburning> I sent an email on the 24th. I guess I should just wait for a response?
#40 [00:32] <CapFan67> ashburning, As you'll note in the second link, Mojang is responding to support tickets submitted on the 20th. You have a bit longer to wait.
#41 [00:32] <ashburning> Got it.
#42 [00:33] <ashburning> Thanks. I don't think someone took my account because I used it this summer, but we'll see. Will their response be sufficient to solve my problem or do you think I'll have even more waiting to do?
#43 [00:34] <CapFan67> ashburning, Once they respond, you can interact with them by email until the issue is solved. In other words, you don't go to the back of the line.
#44 [00:35] <ashburning> Nice. Thanks a bunch!
#45 [00:35] <CapFan67> ashburning, Best of luck.
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#47 [01:10] * collin_archerman [webchat@53567E05.cm-6-7b.dynamic.ziggo.nl] has joined #minecrafthelp
#48 [01:11] * curtio332 [webchat@cpe-110-140-97-105.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#49 [01:12] <collin_archerman> hello my name is collin and i have problems with my minecraft launcher when i have started up i will see only black screen i dont can play minecraft help please
#50 [01:12] <curtio332> hello i am having trouble with my account migration it says its migrated but when i use the email to change my password I dont get an email?
#51 [01:19] * curtio332 [webchat@cpe-110-140-97-105.vb05.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#52 [01:37] * Kingy [webchat@58-6-236-194.dyn.iinet.net.au] has joined #minecrafthelp
#53 [01:38] <Kingy> I can't login to my account?
#54 [01:55] * matthew4 [webchat@97-124-220-98.phnx.qwest.net] has joined #minecrafthelp
#55 [01:55] <matthew4> hello, ive tried to log in, then had to get new password, now new password wont work
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#57 [02:41] * pyroeric [webchat@214.184.100.208.bendbroadband.com] has joined #minecrafthelp
#58 [02:41] <pyroeric> i have an email but mojang won't send me a notification to reset my password
#59 [02:43] <pyroeric> any ideas?
#60 [02:48] <pyroeric> anyone?
#61 [02:49] * pyroeric [webchat@214.184.100.208.bendbroadband.com] has quit. (Quit: webchat.esper.net)
#62 [02:58] * Lukeyz [webchat@cpc112445-pres20-2-0-cust727.18-3.cable.virginm.net] has joined #minecrafthelp
#63 [02:58] <Lukeyz> My account has been hacked and i need somebody to reset my password because it won't let me reset it.
#64 [02:59] <Lukeyz> #minecrafthelp please somebody reset my password
#65 [03:01] * Lukeyz [webchat@cpc112445-pres20-2-0-cust727.18-3.cable.virginm.net] has quit. (Client Quit)
#66 [03:04] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:8c76:feb2:10aa:74f9] has joined #minecrafthelp
#67 [03:24] * Mayacks [webchat@1.241.33.221] has joined #minecrafthelp
#68 [03:24] <Mayacks> dd
#69 [03:24] * Mayacks [webchat@1.241.33.221] has quit. (Client Quit)
#70 [03:57] * ImAdvanced [webchat@mta-162-154-130-18.kya.rr.com] has joined #minecrafthelp
#71 [03:57] <ImAdvanced> does anyone know when they are going to be responding to emails
#72 [04:00] * matthew4 [webchat@97-124-220-98.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#73 [04:00] * Alex8 [webchat@ip98-169-25-78.dc.dc.cox.net] has joined #minecrafthelp
#74 [04:00] <Alex8> Hello
#75 [04:03] * Hlada [webchat@77-122-99-121.dynamic-FTTB.kharkov.volia.com] has joined #minecrafthelp
#76 [04:04] * ImAdvanced [webchat@mta-162-154-130-18.kya.rr.com] has quit. (Quit: webchat.esper.net)
#77 [04:04] <Hlada> Hello. I can`t join to my friend`s server. can you help me and answer why?
#78 [04:05] <Alex8> Helllo
#79 [04:08] <Hlada> It wtites me: "Connection refused: no futher information"
#80 [04:08] * collin_archerman [webchat@53567E05.cm-6-7b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#81 [04:16] * Alex8 [webchat@ip98-169-25-78.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#82 [04:31] * Konstantin_Pp [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#83 [04:32] <Konstantin_Pp> The game crashed whilst mouseclicked event handlerError: java.lang.IllegalStateException: failed to create a child event loop
#84 [04:32] <Konstantin_Pp> this is the error im getting
#85 [04:32] <Konstantin_Pp> reinstalled, minecraft, java, avast so far
#86 [04:47] * drtaber1001 [webchat@xdsl-84-44-128-1.nc.de] has joined #minecrafthelp
#87 [04:49] <Konstantin_Pp> minecraft stopped working a few days ago and the error always appears when i trying to load up my minecraft world or generate a new one
#88 [04:51] <drtaber1001> Hi guys, thanks for any help. I have got the problem that my E-mail acc is shut down and isn't going to be online again. Since I don't remember the password for my minecraft acc, I am not able to get into minecraft. Is there any way I can change my E-mail adress without my minecraft password? your drtaber1001
#89 [04:52] * graxwell [webchat@50-0-67-34.dsl.static.fusionbroadband.com] has joined #minecrafthelp
#90 [04:54] <graxwell> Hey all, I'm having a weird issue trying to load a 1.13 save in minecraft 1.12. Basically , when I load the save, I retain my entity, but the whole world has been re-generated, and everything I built is gone. Cursory research has told me this isn't what normally happens, so I figured I'd ask for help here.
#91 [04:57] * Konstantin_Pp [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#92 [04:59] * Konstantin_Pp [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#93 [05:03] * Konstantin_Pp [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has quit. (Client Quit)
#94 [05:14] * Larsmagnus [webchat@212.247.248.11] has joined #minecrafthelp
#95 [05:16] <Larsmagnus> Hi. I got a old minecraft account but can't remember the e-mail. Is it possible to get in to my account anyway?
#96 [05:45] * Ryume [webchat@pD9E1CF5E.dip0.t-ipconnect.de] has joined #minecrafthelp
#97 [05:47] <Ryume> Hello I want to login to my old minecraft account, but i forgot my e-mail. I dont have any IDs or something like that i only know my username and my password. Looking forward hearing from you.
#98 [06:07] * ZwariowanaQ [webchat@public-gprs641194.centertel.pl] has joined #minecrafthelp
#99 [06:08] <ZwariowanaQ> https://paste.ubuntu.com/p/NXqPkjz7VS/
#100 [06:08] <ZwariowanaQ> help
#101 [06:08] * Oro [webchat@dslb-088-075-149-225.088.075.pools.vodafone-ip.de] has joined #minecrafthelp
#102 [06:08] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#103 [06:08] <Oro> hallo
#104 [06:08] * ZwariowanaQ [webchat@public-gprs641194.centertel.pl] has quit. (Client Quit)
#105 [06:12] * win10freezing [webchat@81-175-246-119.bb.dnainternet.fi] has joined #minecrafthelp
#106 [06:13] <win10freezing> hi, minecraft stopped working in windows 10! tested backwards, versions from 1.0 to 1.5.1 do work (except they freeze when you select Quit) - newer version freeze when creating/loading a map. 1.13 version freeze already in the Mojang logo/splash screen
#107 [06:13] <win10freezing> here
#108 [06:14] <win10freezing> here's what i've already tried: uninstall + install minecraft, update java, update AMD radeon R9 290 drivers directly from AMD site
#109 [06:15] <win10freezing> sent email to support, but received no reply in 1 week
#110 [06:16] <win10freezing> no mods, just plain vanilla minecraft, payed for it, but it just does not work :´-(
#111 [06:17] <win10freezing> it used to work on the same computer before, but my son hadn
#112 [06:17] <win10freezing> played for months
#113 [06:19] <win10freezing> what i haven
#114 [06:19] <win10freezing> 't done yet is completele reinstall for windows, because that would be painful
#115 [06:20] * Oro [webchat@dslb-088-075-149-225.088.075.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#116 [06:29] * ineedhelp [webchat@175.136.181.233] has joined #minecrafthelp
#117 [06:29] <ineedhelp> when i tried to download the caves in the free trial it showed this: Attempting to move successful download to C:/Users\sionglimsee\AppData\Roaming\.minecraft\assets\objects\87/8751a4abf7cc497f4933723cb795492f5752dcf9 The process cannot access the file because it is being used by another process
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#119 [06:39] * graxwell [webchat@50-0-67-34.dsl.static.fusionbroadband.com] has quit. (Quit: webchat.esper.net)
#120 [06:41] <win10freezing> now resetting win 10 ... bye
#121 [06:42] * oliver [webchat@ipbcc3cd85.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#122 [06:43] <oliver> Hi there, could you please help me with parents e-mail confirmation?
#123 [06:45] * oliver [webchat@ipbcc3cd85.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#124 [06:51] * Oliver [webchat@ipbcc3cd85.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#125 [06:51] <Oliver> Hi there, could you please help me with parents e-mail confirmation?
#126 [07:01] * wiera_superpudlo [webchat@pn237.internetdsl.tpnet.pl] has joined #minecrafthelp
#127 [07:01] <wiera_superpudlo> hello
#128 [07:07] * filip1510 [webchat@86-41-248-85-dynamic.agg2.shn.lmk-pgs.eircom.net] has joined #minecrafthelp
#129 [07:08] <filip1510> Hello, my friend and I are experiencing a problem with my minecraft server, "io.netty.channel.abstractchannel$annotatedconnectexception" something along those lines, I researched about it and I turned off my firewall and gave permission to all applications to go out and in connections if that makes sense. I have no clue what else could be causing t
#130 [07:08] <filip1510> his problem.
#131 [07:12] * Lord_of_Life [~Lord@77.28.164.228] has joined #minecrafthelp
#132 [07:25] * drtaber1001 [webchat@xdsl-84-44-128-1.nc.de] has quit. (Quit: webchat.esper.net)
#133 [07:33] * wiera_superpudlo [webchat@pn237.internetdsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#134 [07:38] * Arterh_ [webchat@host62-80-dynamic.58-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#135 [07:38] <Arterh_> hi
#136 [07:43] <Arterh_> i can no longer access my account
#137 [07:55] * INeedHelp [webchat@ti0040a400-4132.bb.online.no] has joined #minecrafthelp
#138 [07:57] <INeedHelp> I cant play minecraft because when im in the loading screen on a server, it doesn't happen anything. can you help me with that?
#139 [07:58] * No6WithXtraDip [webchat@bba744591.alshamil.net.ae] has joined #minecrafthelp
#140 [08:00] <No6WithXtraDip> SO, i open my single player world right, and then as its 'Building terrain', minecraft crashes with this message "The game crashed whilst updating screen event Error: java.lang.IllegalStateException: failed to create a child event loop", anyone got a clue on how to fix this?
#141 [08:02] * INeedHelp [webchat@ti0040a400-4132.bb.online.no] has quit. (Quit: webchat.esper.net)
#142 [08:03] <No6WithXtraDip> also im using 1.8.9
#143 [08:05] * No6WithXtraDip [webchat@bba744591.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
#144 [08:06] * LukeyGalaxyy [webchat@cpc138702-sund15-2-0-cust252.11-1.cable.virginm.net] has joined #minecrafthelp
#145 [08:07] * LukeyGalaxyy [webchat@cpc138702-sund15-2-0-cust252.11-1.cable.virginm.net] has quit. (Client Quit)
#146 [08:08] * Fusion [webchat@host86-165-228-152.range86-165.btcentralplus.com] has joined #minecrafthelp
#147 [08:15] <Fusion> https://paste.gg/p/anonymous/34ea7b2714fe48d3b841c0db7f773f9b
#148 [08:17] <Andrio> Fusion, how did you start the launcher?
#149 [08:20] * _Masje_ [webchat@5354CC09.cm-6-5d.dynamic.ziggo.nl] has joined #minecrafthelp
#150 [08:20] <Fusion> I've just ran the launcher normally XP service pack 3 with Admin Privileged
#151 [08:20] <Andrio> Fusion, can you be more specific?
#152 [08:21] <_Masje_> Hello! How do i change my email? It is not working i get a email to change i open and its says error.
#153 [08:22] <Fusion> that's what the launcher compatibility is set to. the game has full permission and I just double clicked the launcher icon on the desktop
#154 [08:23] <Fusion> https://paste.gg/p/anonymous/1e21d9d9b92f4313843b4a1a371145ca
#155 [08:23] <Fusion> tried running it again and it's giving me a different path error now... it's just changing the Path it's running from by itself
#156 [08:24] <Andrio> _Masje_, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#157 [08:24] <_Masje_> Thx!
#158 [08:25] <Andrio> Fusion, right click the desktop icon, select Properties and tell me what the Target is
#159 [08:25] <Fusion> Andrio "C:\Program Files (x86)\Minecraft\MinecraftLauncher.exe"
#160 [08:28] * _Masje_ [webchat@5354CC09.cm-6-5d.dynamic.ziggo.nl] has joined #minecrafthelp
#161 [08:30] <Fusion> I don't quite understand what could be causing this problem as everything is at default literally downloaded it from minecraft.net 15-20 minutes ago :/
#162 [08:33] * _Masje_ [webchat@5354CC09.cm-6-5d.dynamic.ziggo.nl] has quit. (Client Quit)
#163 [08:33] <Ryume> Hello I want to login to my old minecraft account, but i forgot my e-mail. I dont have any IDs or something like that i only know my username and my password. Looking forward hearing from you.
#164 [08:36] <Fusion> Ryume if it is an old account before you could change usernames and before Mojang you shouldn't need the email address to access it just user and password. that's provided you never changed the username of course
#165 [08:51] <Andrio> Fusion, try changing it to this: "C:\Program Files (x86)\Minecraft\MinecraftLauncher.exe" --workDir "C:\Documents and Settings\your Windows username\Application Data\.minecraft"
#166 [08:52] <Andrio> ??> Ryume account/forgot-email
#167 [08:52] <Absol> Ryume: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#168 [08:54] * Ryume [webchat@pD9E1CF5E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#169 [08:58] <Fusion> upon changing the target it is telling me the Path and file name specified is not valid but I have checked it and it is valid
#170 [08:59] <Fusion> I've been at this for a couple hours now at this point I've given up on this game
#171 [09:04] * Palanin [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has joined #minecrafthelp
#172 [09:04] <Palanin> hello is anyone able to help me? im getting an annoying error message all the time, "The game crashed whilst mouseclicked event handler
#173 [09:05] <Palanin> Error: java.lang.IllegalStateException: failed to create a child event loop". Cant load up a world to play or create a new one. Help would be much appreciated.
#174 [09:05] * Luiz43 [webchat@b3dfa819.virtua.com.br] has joined #minecrafthelp
#175 [09:05] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#176 [09:07] * Tucs0 [webchat@193.45.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#177 [09:08] <Luiz43> Hello, good morning. So, I`ve sent a support request last week, and I still didn`t receive any reply from the support, I`m having a problem to login in minecraft using my email and password (the same ones I used back in august 2018), so I went to the password recovery section and I haven`t recieved anything in my email. What could it be?
#178 [09:21] <Palanin> is no one able to give me some hints, in the forums it always says, check your anti virus program etc. i did all that. I didnt change anything on my soft and hardware, last week was fine and now it doesnt work at all.
#179 [09:33] * livgss [webchat@pool-71-113-136-247.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#180 [09:33] <livgss> hello, first time here so idk what im doing
#181 [09:33] <livgss> but im trying to play for the first time in a while and its telling me its unable to save downloads and wont let me load any game. even creating new ones
#182 [09:44] * anti [webchat@S010670037e6561ab.ed.shawcable.net] has joined #minecrafthelp
#183 [09:45] * anti [webchat@S010670037e6561ab.ed.shawcable.net] has quit. (Client Quit)
#184 [09:48] * Palanin [webchat@dslb-002-204-125-171.002.204.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#185 [09:53] * ImTheDanilDaisy [webchat@80.80.196.37] has joined #minecrafthelp
#186 [09:54] * amandac2001 [webchat@dynamic-acs-24-239-212-227.zoominternet.net] has joined #minecrafthelp
#187 [09:54] <amandac2001> My minecraft keeps crashing
#188 [09:57] * ImTheDanilDaisy [webchat@80.80.196.37] has quit. (Client Quit)
#189 [10:02] * Luiz43 [webchat@b3dfa819.virtua.com.br] has quit. (Quit: webchat.esper.net)
#190 [10:15] * Nuria [webchat@27.red-88-9-5.dynamicip.rima-tde.net] has joined #minecrafthelp
#191 [10:16] <Nuria> I can't connect in lan with other person
#192 [10:17] * Sparkz [webchat@25.178.31.213.dyn.plus.net] has joined #minecrafthelp
#193 [10:17] <Sparkz> hello
#194 [10:18] <Nuria> This is the menssage that apears in his pc when he try to connect to a world: io.netty.channel.abstractchannel$annotatedconnectexception
#195 [10:18] <Nuria> Someone could help me?
#196 [10:18] <Nuria> Hello!
#197 [10:18] <Sparkz> I don't think they're here XD
#198 [10:19] * Sparkz [webchat@25.178.31.213.dyn.plus.net] has quit. (Client Quit)
#199 [10:19] <Nuria> Ok! Thank you xD
#200 [10:19] * Nuria [webchat@27.red-88-9-5.dynamicip.rima-tde.net] has quit. (Client Quit)
#201 [10:45] * savagewolf475 [webchat@c-73-163-210-24.hsd1.md.comcast.net] has joined #minecrafthelp
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#203 [10:47] * SupremeWeeb [webchat@142-217-19-238.telebecinternet.net] has joined #minecrafthelp
#204 [10:47] <SupremeWeeb> hey
#205 [10:48] <SupremeWeeb> i got a problem with my account
#206 [10:48] <SupremeWeeb> like big
#207 [10:48] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:8c76:feb2:10aa:74f9] has quit. (Ping timeout: 180 seconds)
#208 [10:48] * Louibba [webchat@209-197-157-017.cpe.distributel.net] has joined #minecrafthelp
#209 [10:48] <SupremeWeeb> hey ?
#210 [10:48] <Louibba> hello there
#211 [10:48] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:8c76:feb2:10aa:74f9] has joined #minecrafthelp
#212 [10:49] <Louibba> alrighty so does anyone know how I could get my account back if I don't have the transaction id since i bought my account in 2014? I can't log back in and I don't get any emails when trying the "forgot password" thing
#213 [10:50] * JoshTheHosh [webchat@adsl-74-250-131-222.ags.bellsouth.net] has joined #minecrafthelp
#214 [10:50] <SupremeWeeb> yeah i cant log in too
#215 [10:50] <SupremeWeeb> password changed and email is not accessible
#216 [10:50] <SupremeWeeb> password changed and email is not accessible
#217 [10:50] * JoshTheHosh [webchat@adsl-74-250-131-222.ags.bellsouth.net] has left #minecrafthelp
#218 [10:51] <Louibba> I need my transaction id but the card used to buy the account no longer exists and I don't have the email I recieved when I bought the account so mojang support can't help me :p
#219 [10:52] <SupremeWeeb> yep same
#220 [10:52] <Louibba> thank you though it's good to know I'm not the only one with this problem xD
#221 [10:57] * Webchat657 [webchat@ip70-160-184-202.hr.hr.cox.net] has joined #minecrafthelp
#222 [10:57] * Espercorn kicked Webchat657 from #minecrafthelp (Reason: ebchat657 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#223 [10:58] * SupremeWeeb [webchat@142-217-19-238.telebecinternet.net] has quit. (Quit: webchat.esper.net)
#224 [11:00] <CapFan67> Hi Louibba
#225 [11:01] <Louibba> hello there
#226 [11:01] <CapFan67> Louibba, You can review this article to try and recover your Transaction ID:
#227 [11:01] <CapFan67> ??> Louibba account/trans-id
#228 [11:01] <Absol> Louibba: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#229 [11:01] <CapFan67> Louibba, Your transaction ID is the easiest way to regain control of your account. If you absolutely can't get it, let MOjang know when you submit your ticket, and see if they offer any other options.
#230 [11:03] <Louibba> by Ticket I'm guessing you mean email sent the mojang support right?
#231 [11:03] <CapFan67> Louibba, Yes, that's what I mean.
#232 [11:05] <Louibba> Ok thanks
#233 [11:08] * DaphneMD [webchat@5ED28EB5.cm-7-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#234 [11:09] * DaphneMD [webchat@5ED28EB5.cm-7-3c.dynamic.ziggo.nl] has quit. (Client Quit)
#235 [11:13] * Robert [webchat@c-73-143-167-13.hsd1.ct.comcast.net] has joined #minecrafthelp
#236 [11:13] <Robert> How can I get my minecraft account back when I don't remember the email, the email is deleted, I don't have the Transaction ID and all I know is that password?\
#237 [11:14] <mattym> ??> Robert account/send-email
#238 [11:14] <Absol> Robert: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [11:14] <Absol> Robert: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#240 [11:14] <mattym> ??> Robert account/trans-id
#241 [11:14] <Absol> Robert: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#242 [11:15] <Robert> The email is deleted, and I can't recover it
#243 [11:15] * Robert [webchat@c-73-143-167-13.hsd1.ct.comcast.net] has quit. (Client Quit)
#244 [11:18] * wiremind1 [webchat@bmtnon1319w-lp140-07-70-49-161-109.dsl.bell.ca] has joined #minecrafthelp
#245 [11:19] * gangas07 [webchat@h69-130-244-13.mdtnwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#246 [11:20] <gangas07> hi so i have played Minecraft but years ago thought it would be a good idea to play again because nostalgia but i can't remember my password or what emil it goes to can anyone help?
#247 [11:21] <wiremind1> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out is the error im receiving while trying to connect via lan. both computers wired in directly and no online support seems to make a difference
#248 [11:21] <wiremind1> gangas, i had the same thing happen,
#249 [11:21] <wiremind1> i had to repurchase
#250 [11:22] <wiremind1> if you cant remeber the personal info for your account you wont be able to recover it
#251 [11:22] <gangas07> no its just purely logging in i got a new computer never played on here, no lan
#252 [11:22] * lb02 [webchat@c-73-195-248-198.hsd1.nj.comcast.net] has joined #minecrafthelp
#253 [11:23] <mattym> gangas07, Was your account ever Migrated?
#254 [11:23] <gangas07> yes i did it right before i stopped playing
#255 [11:23] <lb02> Can someone tell me a way to get my email from my account since i dont know it anymore
#256 [11:23] <mattym> gangas07, Have you tried a password reset?
#257 [11:23] <mattym> lb02, Was the account Migrated?
#258 [11:24] <lb02> im trying to do that
#259 [11:24] <gangas07> yes but i either don't get the email or am sending ti to the wrong email
#260 [11:24] <mattym> wiremind1, Have you tried turning off any Firewall on the LAN host?
#261 [11:24] <wiremind1> yes to both
#262 [11:24] <mattym> gangas07, Have you checked any spam/junk folders in the email or emails?
#263 [11:24] <gangas07> yes
#264 [11:24] <mattym> gangas07, If you are not getting the resets, you will need to contact Mojang.
#265 [11:24] <mattym> ??> gangas07 account/send-email
#266 [11:24] <Absol> gangas07: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#267 [11:25] <Absol> gangas07: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#268 [11:25] <mattym> lb02, You will need to do the same ^
#269 [11:25] <gangas07> i submitted a ticket a while ago still waiting on reply
#270 [11:25] <mattym> wiremind1, Are you in the chat right now from the Host computer?
#271 [11:25] <lb02> ive already tried that
#272 [11:25] <wiremind1> yes
#273 [11:25] <mattym> gangas07 and lb02, see the second link Absol wrote.
#274 [11:25] <mattym> ??> wiremind1 tools/hjt
#275 [11:25] <Absol> wiremind1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#276 [11:25] <Absol> wiremind1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [11:26] <gangas07> oh ok
#278 [11:26] <gangas07> cool well ill wit on the tiket thanks
#279 [11:26] <lb02> which one
#280 [11:26] * gangas07 [webchat@h69-130-244-13.mdtnwi.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#281 [11:27] <wiremind1> what is tools/hjt
#282 [11:27] <lb02> do you know a program that can just tell me the email that is connected to my account
#283 [11:27] <mattym> wiremind1, Read the instructions Absol gave you after.
#284 [11:27] <mattym> lb02, No, you need to wait for Mojangs reply.
#285 [11:27] <lb02> but its a different pc from the og
#286 [11:28] * wiremind1 [webchat@bmtnon1319w-lp140-07-70-49-161-109.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#287 [11:29] * phowe24 [webchat@192.173.188.102] has joined #minecrafthelp
#288 [11:29] <phowe24> Hello, I tried logging in and the only thing that popped up was unable to save download
#289 [11:30] <mattym> ??> phowe24 error/download
#290 [11:30] <Absol> phowe24: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#291 [11:31] <phowe24> I have the launcher but when I try to run it that's what pops up
#292 [11:31] <phowe24> It loads about 30% then stops
#293 [11:31] <mattym> phowe24, Read what Absol told you.
#294 [11:36] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:8c76:feb2:10aa:74f9] has quit. (Read error: Connection reset by peer)
#295 [11:36] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#296 [11:43] * phowe24 [webchat@192.173.188.102] has quit. (Quit: webchat.esper.net)
#297 [11:57] * TXPYCAL [webchat@cou93-2-82-224-200-203.fbx.proxad.net] has joined #minecrafthelp
#298 [11:57] <TXPYCAL> Hello
#299 [11:57] <TXPYCAL> is there some one ?
#300 [11:58] <CapFan67> Hi
#301 [11:58] * JetCobblestone [webchat@cpc101310-bagu16-2-0-cust267.1-3.cable.virginm.net] has joined #minecrafthelp
#302 [11:59] <JetCobblestone> I can't connect to any servers. They just keep pinging. If I try to direct connect I get this: o.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#303 [12:00] <JetCobblestone> This happens only on my laptop
#304 [12:00] <JetCobblestone> not on my other computer
#305 [12:00] <JetCobblestone> I had hamachi, but I factory reset my computer
#306 [12:01] <TXPYCAL> i just have a problem
#307 [12:01] <CapFan67> JetCobblestone, Does this happen with all servers you try, or just a specific server?
#308 [12:01] <JetCobblestone> all servers
#309 [12:01] <JetCobblestone> I'm trying to connect to hypixel
#310 [12:01] <TXPYCAL> i cant log into my mojang account
#311 [12:02] <JetCobblestone> CapFan67
#312 [12:02] <CapFan67> TXPYCAL, Have you tried resetting your password?
#313 [12:02] <TXPYCAL> yes
#314 [12:02] <TXPYCAL> but i dont received any mail
#315 [12:02] <TXPYCAL> to reset this one
#316 [12:02] <TXPYCAL> its like my account had been deleted
#317 [12:03] <TXPYCAL> i cant change the mail adress
#318 [12:03] <JetCobblestone> TXPYCAL have you tried contacting Mojang?
#319 [12:03] <CapFan67> TXPYCAL, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support:
#320 [12:03] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#321 [12:03] <CapFan67> ??> TXPYCAL account/send-email
#322 [12:03] <Absol> TXPYCAL: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#323 [12:03] <Absol> TXPYCAL: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#324 [12:04] <TXPYCAL> My account is TXPYCAL
#325 [12:04] <TXPYCAL> mail adress : pixelmagic@outlook.fr
#326 [12:04] <CapFan67> JetCobblestone, Are you able to connect to mctest.ae97.net?
#327 [12:04] <mattym> TXPYCAL, NOT HERE
#328 [12:04] <TXPYCAL> i've already sent a mail to mojang
#329 [12:04] <TXPYCAL> oh sorry
#330 [12:04] <CapFan67> TXPYCAL, This is a public channel. DO NOT post private information here.
#331 [12:04] <TXPYCAL> ok ok
#332 [12:04] <CapFan67> TXPYCAL, Then you'll need to wait for Mojang to reply.
#333 [12:05] <CapFan67> TXPYCAL, See the link above for reply times.
#334 [12:05] <TXPYCAL> i know some people who had the same problem
#335 [12:05] <JetCobblestone> CapFan67 I can not
#336 [12:05] <TXPYCAL> and they didn't had they account back anymore
#337 [12:05] <CapFan67> JetCobblestone, Are we chatting on the PC that can't connect?
#338 [12:06] <JetCobblestone> CapFan67 yes
#339 [12:06] * Louibba [webchat@209-197-157-017.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#340 [12:06] <CapFan67> JetCobblestone, Let's make sure you aren't running any incompatible software that could be blocking or redirecting your connection:
#341 [12:06] <JetCobblestone> ok
#342 [12:06] <CapFan67> ??> JetCobblestone tools/hjt
#343 [12:07] <Absol> JetCobblestone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [12:07] <Absol> JetCobblestone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [12:07] <JetCobblestone> ok
#346 [12:08] <CapFan67> TXPYCAL, Hopefully that doesn't happen to you, and your successful. Only Mojang can help you recover your account, so wait for them to respond.
#347 [12:08] <JetCobblestone> CapFan67 it gave an error message
#348 [12:08] <JetCobblestone> it says it has been denied write acsess
#349 [12:08] <TXPYCAL> ok thx
#350 [12:08] <JetCobblestone> *access to the host file
#351 [12:09] <CapFan67> CapFan67, Did you run as administrator?
#352 [12:09] <JetCobblestone> ah
#353 [12:09] <mattym> JetCobblestone, Just hit the Ok button on the error and it will continue
#354 [12:09] <JetCobblestone> k....
#355 [12:10] <JetCobblestone> I tried to run as administrator but nothing's come up yet
#356 [12:10] <CapFan67> JetCobblestone, You may need to kill the running instances (using task manager), then start again.
#357 [12:11] <JetCobblestone> yeah that;s what I trying right now
#358 [12:11] <JetCobblestone> what's it under?
#359 [12:11] * oly [webchat@host86-148-108-227.range86-148.btcentralplus.com] has joined #minecrafthelp
#360 [12:11] <JetCobblestone> I can't see it? I've expanded
#361 [12:11] <JetCobblestone> CTF loader?
#362 [12:12] <TXPYCAL> guys did u know can bring me my account back if its deleted ?
#363 [12:12] <TXPYCAL> because i dont know if you work with mojang
#364 [12:12] <oly> when I try to download the new update it says "Unable to save download. moh_ca.json" how can I fix this?
#365 [12:12] <TXPYCAL> or at mojang
#366 [12:12] <CapFan67> JetCobblestone, If you sort by name, it should be in the Apps section, named HijackThis.
#367 [12:12] <mattym> ??> oly error/download
#368 [12:12] <Absol> oly: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#369 [12:13] <JetCobblestone> nothing D-:<
#370 [12:13] * eric [webchat@95.sub-174-210-16.myvzw.com] has joined #minecrafthelp
#371 [12:13] <eric> hello
#372 [12:13] <CapFan67> JetCobblestone, If it's not listed, try running it again. Worst case, reboot to end all processes and then start again.
#373 [12:13] <JetCobblestone> ughh
#374 [12:13] <JetCobblestone> Let me reboot
#375 [12:14] * eric [webchat@95.sub-174-210-16.myvzw.com] has quit. (Client Quit)
#376 [12:15] * JetCobblestone [webchat@cpc101310-bagu16-2-0-cust267.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#377 [12:17] * oly [webchat@host86-148-108-227.range86-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#378 [12:18] * reece [webchat@cpe-74-138-190-157.kya.res.rr.com] has joined #minecrafthelp
#379 [12:18] <reece> Hekki
#380 [12:18] <reece> Hello*
#381 [12:18] <CapFan67> Hi
#382 [12:18] <reece> I have a question
#383 [12:19] <reece> So I had the name Braille and I guess my account was duped so there were 2 of the same name
#384 [12:19] <reece> but for some reason my account name was changed by Mojang instead of the other one
#385 [12:20] * imsofly95 [webchat@c-24-127-245-154.hsd1.mi.comcast.net] has joined #minecrafthelp
#386 [12:20] <reece> Hello?
#387 [12:20] <CapFan67> reece, Waiting for the question...
#388 [12:20] <imsofly95> Hello! I paid for minecraft years ago and would like help migrativng my account. can someone help me!?
#389 [12:20] <reece> Im wondering if I can email Mojang
#390 [12:20] * JetCobblestone [webchat@cpc101310-bagu16-2-0-cust267.1-3.cable.virginm.net] has joined #minecrafthelp
#391 [12:20] <JetCobblestone> ok I'm back
#392 [12:20] <reece> about this and get my account name back
#393 [12:21] <CapFan67> reece, You can always email Mojang Customer Support. I'll provide the link:
#394 [12:21] <imsofly95> anyone from Mojang here to help?
#395 [12:21] <CapFan67> ??> reece account/send-email
#396 [12:21] <Absol> reece: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#397 [12:21] <Absol> reece: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#398 [12:21] <CapFan67> imsofly95, We are not Mojang. We are volunteers that solve technical issues with the vanilla java client.
#399 [12:21] <JetCobblestone> CapFan67 I need the paste bin link again plz
#400 [12:21] <imsofly95> Is Mojang unavailable on weekends? i emailled them on Thursday and havent gotten a response except the automated message
#401 [12:21] <CapFan67> ??> JetCobblestone tools/hjt
#402 [12:21] <Absol> JetCobblestone: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#403 [12:21] <Absol> JetCobblestone: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#404 [12:22] * imsofly95 [webchat@c-24-127-245-154.hsd1.mi.comcast.net] has quit. (Client Quit)
#405 [12:22] <CapFan67> imsofly95, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#406 [12:22] <JetCobblestone> https://paste.ubuntu.com/p/5TNKPhRzt5/
#407 [12:22] <TXPYCAL> i'm back
#408 [12:22] <TXPYCAL> just a question
#409 [12:22] <JetCobblestone> CapFan67 there
#410 [12:22] <CapFan67> JetCobblestone, Stand by.
#411 [12:22] <JetCobblestone> TXPYCAL yes?
#412 [12:23] <TXPYCAL> if i lent my account to my friend
#413 [12:23] <JetCobblestone> hmmm
#414 [12:23] <TXPYCAL> to let him test minecraft
#415 [12:23] <JetCobblestone> ahh
#416 [12:23] <TXPYCAL> could i get banned from mojang ?
#417 [12:23] <JetCobblestone> no
#418 [12:23] <CapFan67> TXPYCAL, Sharing your login credentials is a violation of the EULA. Never do that.
#419 [12:23] <JetCobblestone> Not that I'm aware of
#420 [12:23] <JetCobblestone> oh is it?
#421 [12:24] <TXPYCAL> oh ok
#422 [12:24] <JetCobblestone> Well he could have changed ur password/email
#423 [12:24] <TXPYCAL> no
#424 [12:24] <CapFan67> TXPYCAL, It can result in an account lock, and only Mojang can unlock it. One of the symptoms would be not getting system emails, as you've reported.
#425 [12:24] <TXPYCAL> oh okkkk
#426 [12:24] <TXPYCAL> that explain everything
#427 [12:24] <CapFan67> TXPYCAL, So, wait for Mojang to respond to regain control of your account.
#428 [12:24] <TXPYCAL> ok they can give it to me back easily or not ?
#429 [12:25] <TXPYCAL> i think because of the changement of the ip they could locked it
#430 [12:25] <CapFan67> JetCobblestone, I'm not seeing any of the typical software that would block access. Are you connecting from a managed network, such as a business or university?
#431 [12:25] <JetCobblestone> no, private
#432 [12:25] <CapFan67> TXPYCAL, Only they can answer that. Wait for their reply.
#433 [12:25] <TXPYCAL> ok no pb
#434 [12:26] <TXPYCAL> thx for everything guys
#435 [12:27] <CapFan67> JetCobblestone, It's unusual to have outbound rules block traffic, but have you temporarily disabled your firewall to test?
#436 [12:27] <JetCobblestone> I've port fowarded, edited firewall
#437 [12:27] <JetCobblestone> added an outbound rule
#438 [12:28] <JetCobblestone> so I mean
#439 [12:28] <JetCobblestone> I can try now
#440 [12:28] <CapFan67> JetCobblestone, I'd suggest trying.
#441 [12:29] <JetCobblestone> uhhh
#442 [12:29] <JetCobblestone> my launch box has turned grey and i can't launch
#443 [12:29] <JetCobblestone> nvm#
#444 [12:30] <JetCobblestone> nope still nothing
#445 [12:31] <JetCobblestone> CapFan67
#446 [12:32] <CapFan67> JetCobblestone, Sorry, working through other things to test.
#447 [12:33] <CapFan67> JetCobblestone, It doesn't appear that you're using a VPN service. Do you know if you have proxy settings enabled?
#448 [12:33] <JetCobblestone> VPN?
#449 [12:33] <JetCobblestone> there is 1 proxy
#450 [12:33] <JetCobblestone> it's a child safe
#451 [12:33] <JetCobblestone> but that works on the entire network
#452 [12:34] <JetCobblestone> and my other PC is fine
#453 [12:34] <CapFan67> JetCobblestone, That's important to know, and rules out external issues.
#454 [12:35] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has joined #minecrafthelp
#455 [12:35] <ImJohnStyles> Hello
#456 [12:35] <ImJohnStyles> I have a log in problem
#457 [12:35] <ImJohnStyles> so i contact mojang
#458 [12:36] * TXPYCAL [webchat@cou93-2-82-224-200-203.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#459 [12:36] <CapFan67> JetCobblestone, As I look at your hjt report, it appears a *lot* of system files are missing.
#460 [12:36] <ImJohnStyles> and a automatic aswering machine
#461 [12:36] <JetCobblestone> ?
#462 [12:36] <ImJohnStyles> but i wnna know how much time it takes to mojang give me a response?
#463 [12:37] <ImJohnStyles> ???
#464 [12:37] <CapFan67> JetCobblestone, I'm beginning to suspect system issues. I would approach this by "upgrading" to the same version of Windows, which will re-install the core system files.
#465 [12:37] <JetCobblestone> how
#466 [12:37] <ImJohnStyles> someone can response me? plz?
#467 [12:37] <CapFan67> ImJohnStyles, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#468 [12:38] <mattym> JetCobblestone, You may want to try the following first, but I am not sure it will fix all the issues.
#469 [12:38] <mattym> ??> JetCobblestone win/sfc
#470 [12:38] <Absol> JetCobblestone: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#471 [12:38] <Absol> JetCobblestone: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#472 [12:38] <JetCobblestone> @CapFan67 I already recently did a factory reset, and it was in for repair
#473 [12:39] <mattym> JetCobblestone, If that is the case, you should take it back to whoever claims to have repaired it.
#474 [12:39] <JetCobblestone> Absolok
#475 [12:39] <JetCobblestone> bruh
#476 [12:39] <CapFan67> JetCobblestone, Although I understand what you're saying, if you take a look at your hjt report you will see a significant number of system files missing.
#477 [12:39] <JetCobblestone> It was official lenovo repair
#478 [12:39] <ImJohnStyles> ok, so tomorrow mojang responds me?
#479 [12:39] <JetCobblestone> it's a lenovo laptop
#480 [12:39] * alex2 [webchat@cpc1-watf13-2-0-cust4.15-2.cable.virginm.net] has joined #minecrafthelp
#481 [12:39] <CapFan67> ImJohnStyles, on what date did you submit your ticket?
#482 [12:40] <alex2> hi
#483 [12:40] <JetCobblestone> CapFan67 right. Well I'll try what you have in store
#484 [12:40] <JetCobblestone> @CapFan67 I'll let you know once mattym's thing is done
#485 [12:40] <CapFan67> JetCobblestone, See if sfc solves the issue. If not, I'd progress to an in-place upgrade.
#486 [12:40] <CapFan67> alex2, Hi
#487 [12:41] <ImJohnStyles> 02/08/19
#488 [12:41] <CapFan67> ImJohnStyles, I'll link the page again. Pay close attention to the day they're responding to: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#489 [12:41] <CapFan67> ImJohnStyles, WHen that day progresses to/past the day you submitted your ticket, you should expect a response.
#490 [12:42] <alex2> I'm trying to migrate my old Minecraft to a new Mojang account but is says my Minecraft email/user/password is incorrect even though I know for a fact it isn't
#491 [12:42] <ImJohnStyles> CapFan67 so when i submit my email in sweeden was 0:00 of saturday
#492 [12:43] <ImJohnStyles> and mojang just work monday to friday
#493 [12:43] <ImJohnStyles> so tomorrow think the response will come to me
#494 [12:43] <CapFan67> alex2, We are volunteers who work on Technical issues. If the migration page is telling you that you have an incorrect combination of information, you'll need to contact Mojang Customer Support.
#495 [12:43] <mattym> ImJohnStyles, No, read the page that was linked again.
#496 [12:43] <alex2> oh ok thanks :)
#497 [12:43] <ImJohnStyles> ok
#498 [12:45] <ImJohnStyles> i read the article and say mojang work monday to friday, in my country tomorrow is monday
#499 [12:45] <ImJohnStyles> so i supposed to mojang respond me tomorrow
#500 [12:45] <mattym> ImJohnStyles, Read the part where it says what day they are up to.
#501 [12:46] <ImJohnStyles> says this
#502 [12:46] <CapFan67> ImJohnStyles, *sigh* The page you refuse to read says they're processing requests made on Jan 20th. Watch that page every day. When it reaches Feb 8 or 9, you should expect a response.
#503 [12:47] <ImJohnStyles> So if the email sends it on 08/02/19 when you can approve it?
#504 [12:48] <CapFan67> *facedesk*
#505 [12:48] <CapFan67> ImJohnStyles, Watch that page. When it reaches *your day*, then expect a response within a day or so.
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#507 [12:49] <ImJohnStyles> o ok thx
#508 [12:55] <ImJohnStyles> So approximately if they are still answering the January 20 when they will be responding approximately the February 8
#509 [12:55] <CapFan67> ImJohnStyles, There's no way for us to know. That depends on how many requests they've received on the days in between.
#510 [12:56] <ImJohnStyles> ok
#511 [13:01] * mehseenbetter [webchat@nwmkon8533w-lp130-02-184-145-16-55.dsl.bell.ca] has joined #minecrafthelp
#512 [13:02] <mehseenbetter> so my account was stolen and i went back and found my paypal transaction ID. do i just have to wait until the mojang support team emails me back before i can get my account back or is there something else i can do?
#513 [13:04] <CapFan67> mehseenbetter, Yes. You'll need to wait. Even with your Transaction ID, there isn't a faster route. The good news is, when they contact and ask for your ID, you're now ready.
#514 [13:05] * matthew4 [webchat@97-124-220-98.phnx.qwest.net] has joined #minecrafthelp
#515 [13:05] <matthew4> can anyone here help me?
#516 [13:05] <mehseenbetter> great, had this account for 7+ years and was super mifed when i found out it was stolen
#517 [13:05] <ImJohnStyles> CapFan67 they answer emails of several days or just one day
#518 [13:05] <mehseenbetter> they are backed up to like january 16th if i remember correctly
#519 [13:06] <CapFan67> ImJohnStyles, They answer emails in the order they received them. They process as many as they can.
#520 [13:06] <CapFan67> mehseenbetter, Today, they're processing Jan 20th. (or will be on Monday).
#521 [13:06] <mehseenbetter> they are backed up to january 20th
#522 [13:07] <mehseenbetter> i submitted my initial email on febuary 2nd so hopeuflly i dont have to wait too long
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#524 [13:10] <ImJohnStyles> i submited my initial email the 02/08 so So I should not wait that long either?
#525 [13:10] <JetCobblestone> CapFan67 Done
#526 [13:10] <JetCobblestone> no integrity errors found
#527 [13:10] <JetCobblestone> matthew4
#528 [13:10] <JetCobblestone> mattym
#529 [13:12] * ImJohnStyles [webchat@static-ip-18614621816.cable.net.co] has quit. (Quit: webchat.esper.net)
#530 [13:15] <JetCobblestone> this issue was also happening before the factory reset
#531 [13:15] <JetCobblestone> I thought the reset would fix it
#532 [13:15] <JetCobblestone> but apparentley not
#533 [13:15] <JetCobblestone> I'm not sure if that can tell u anything#
#534 [13:15] <JetCobblestone> minecraft was working before
#535 [13:18] <matthew4> so its not working for a lot of people?
#536 [13:21] * maddie [webchat@97.102.31.50] has joined #minecrafthelp
#537 [13:21] <maddie> hi
#538 [13:22] * Altitxde [webchat@host-72-174-58-20.pow-wy.client.bresnan.net] has joined #minecrafthelp
#539 [13:22] <maddie> so when i try play minecraft it will say this:
#540 [13:23] <Altitxde> I am having issues with pressing the tab key and spacebar simultaneously.
#541 [13:25] <maddie> 4877af791da842dea28e71bdc786f4bf
#542 [13:26] <maddie> i had to use pastebin
#543 [13:26] <maddie> heres the link to the error
#544 [13:26] <maddie> https://paste.gg/p/anonymous/9bf6ced1f3454e59b307f267a03dae6e
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#553 [14:02] * MojangIsGAY [webchat@47.148.39.169] has joined #minecrafthelp
#554 [14:02] <MojangIsGAY> i purchased minecraft when it first came out migrated my account and it wont let me play anything but the demo
#555 [14:03] * ShynePlayz [webchat@24-122-148-178.vf.cgocable.ca] has joined #minecrafthelp
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#557 [14:05] <ShynePlayz> yeah so theres a problem io.netty.channel.abstractchannel$annotatedconnectexception and Ive tried about everything but nothing works
#558 [14:06] * ShynePlayz [webchat@24-122-148-178.vf.cgocable.ca] has quit. (Client Quit)
#559 [14:07] * mineriley21 [webchat@184-97-8-140.lcrs.centurylink.net] has joined #minecrafthelp
#560 [14:08] <mineriley21> my minecraft keeps crashing on loading terrain
#561 [14:13] <matthew4> ive changed my password and now the new one doesnt work smfh
#562 [14:13] <JetCobblestone> ShynePlayz I have the exact same issue
#563 [14:13] <JetCobblestone> @ShynePlayz
#564 [14:14] <JetCobblestone> every case seems to be slightly different
#565 [14:14] <JetCobblestone> no fix seems to be able to help me
#566 [14:14] <JetCobblestone> I've even factory reset
#567 [14:14] <JetCobblestone> it so forkin weird
#568 [14:14] <JetCobblestone> works on my computer
#569 [14:14] <JetCobblestone> but not laptop
#570 [14:14] <JetCobblestone> Well I'm quitting mc ;-; anyway when hytale comes out
#571 [14:15] <JetCobblestone> cuase it looks like 9128749x better
#572 [14:24] * matthew4 [webchat@97-124-220-98.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#573 [14:35] * Gabe [webchat@143.200.121.37] has joined #minecrafthelp
#574 [14:35] <Gabe> hello, I am having issues connecting with friends on the windows ten edition of minecraft
#575 [14:35] * reece [webchat@cpe-74-138-190-157.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#576 [14:36] <Gabe> I have already contacted and spoken with Microsoft store representatives and they referred me here
#577 [14:44] * TerrePin540036 [webchat@pom51-3-88-165-81-61.fbx.proxad.net] has joined #minecrafthelp
#578 [14:46] <TerrePin540036> Hello, I have a Microsoft account (that I use on a Switch Edition and a Windows 10 Edition), and I want to upload a new skin I created on Nova Skin. Problem, it is asking me to connect to a Mojang acount. How to migrate a Microsoft account to a Mojang account? Thanks
#579 [14:52] * Ulfrud [webchat@20.red-79-144-171.dynamicip.rima-tde.net] has joined #minecrafthelp
#580 [14:53] <Ulfrud> Hello, so a friend of mine have the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information problem an we aren't able to solve the problem. We have tried the firewall but it does not work
#581 [15:05] <TerrePin540036> Hello, how to migrate a Microsoft account to a Mojang account? Or maybe merge the two of them?
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#583 [15:07] <urielsalis> TerrePin540036, microsoft to mojang?
#584 [15:08] <urielsalis> TerrePin540036, I dont think thats possible, they are different teams, different games and different editions
#585 [15:09] * destroygbiv [webchat@S0106a84e3f3f22c3.ed.shawcable.net] has joined #minecrafthelp
#586 [15:09] <TerrePin540036> @urielsalis Yes Microsoft to mojang. Actually I am using a Microsoft account playing on Windows 10 Edition and Switch Edition. But Mojang is asking me to buy the game again. Are you saying it is not the same game?
#587 [15:10] <urielsalis> TerrePin540036, The Java edition and the Bedrock edition(consoles, Windows 10, Mobile) are different games
#588 [15:10] <urielsalis> TerrePin540036, so sadly its not possible to merge or migrate to one or the other
#589 [15:11] <urielsalis> TerrePin540036, the good thing is that Java edition has completly free maps and skins, so you dont need to migrate anything :)
#590 [15:11] <destroygbiv> I purchased Minecraft years and years ago. I've found the launcher .exe on an old harddrive, but when I launch it and connect with the old login/pass it just says "can't connect to minecraft.net" I've read the migration article, but it needs the original email associated with the old account. I don't think there was one? If there was, I can't reme
#591 [15:11] <destroygbiv> mber it
#592 [15:11] <urielsalis> destroygbiv, can you try downloading the launcher again from minecraft.net/download? just in case its a reallly old version
#593 [15:11] * xDespize [webchat@30.85-237-162.tkchopin.pl] has joined #minecrafthelp
#594 [15:11] <destroygbiv> great, thank you I'll try that now!
#595 [15:12] * xDespize [webchat@30.85-237-162.tkchopin.pl] has quit. (Client Quit)
#596 [15:12] <TerrePin540036> @urielsalis I understand. Now another question : is it possible to use a skin I created on Nova Skin on the bedrock edition? or is it only available for the Java Edition? Thanks again
#597 [15:12] <urielsalis> TerrePin540036, Bedrock edition, due to requirements by Xbox, Sony and Nintendo, only allow you to use skins Mojang has provided for you
#598 [15:13] * tono [webchat@185.209.192.132] has joined #minecrafthelp
#599 [15:13] <tono> hi
#600 [15:14] <destroygbiv> urielsalis THANK YOU! That worked.
#601 [15:14] <TerrePin540036> @urielsalis I see. No free skins possible for Bedrock. Unfortunately, only the Bedrock Edition is available for Nintendo Switch, PC etc, to play on multiple platfomrs... Right?
#602 [15:14] <urielsalis> TerrePin540036, yep
#603 [15:14] * Gabe [webchat@143.200.121.37] has quit. (Quit: webchat.esper.net)
#604 [15:14] <tono> i cant log in Error! Unknown e-mail address or password.
#605 [15:15] * Graxwell [webchat@50-0-67-34.dsl.static.fusionbroadband.com] has joined #minecrafthelp
#606 [15:15] <tono> please help
#607 [15:15] <urielsalis> tono, have you tried resetting your password?
#608 [15:15] <tono> yes
#609 [15:15] <tono> but 2 hours
#610 [15:15] <urielsalis> TerrePin540036, https://help.mojang.com/customer/en/portal/articles/1274139-different-minecraft-editions?b_id=5408
#611 [15:15] <urielsalis> tono, and you received the email/
#612 [15:15] <tono> yes
#613 [15:16] <urielsalis> tono, but it didnt work?
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#615 [15:16] <tono> yes
#616 [15:16] <tono> no log in
#617 [15:16] <urielsalis> ??> tono login/throttle
#618 [15:16] <Absol> tono: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#619 [15:16] <Absol> tono: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#620 [15:17] <Graxwell> Hey all, I'm having an issue trying to load a 1.13 save in minecraft 1.12. Basically , when I load the save, I retain my entity, but the whole world has been re-generated, and everything I built is gone. Cursory research has told me this isn't what normally happens, so I figured I'd ask for help here.
#621 [15:19] <urielsalis> Graxwell, you cant open a world that has been opened in a higher version on a lower one
#622 [15:19] * Gabe [webchat@143.200.121.37] has joined #minecrafthelp
#623 [15:19] <urielsalis> Graxwell, specially 1.13, where they changed the world format
#624 [15:19] <Graxwell> I see, I didn't realize they changed it in 1.13. Thanks for letting me know.
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#631 [15:24] * Joao [webchat@b1b66d13.virtua.com.br] has joined #minecrafthelp
#632 [15:25] <Joao> hi
#633 [15:27] <Joao> i need help with "Java.Lang.IllegalStateException: Failed To Create A Child Event Loop"
#634 [15:27] <urielsalis> ??> Joao tools/hjt
#635 [15:27] <Absol> Joao: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#636 [15:27] <Absol> Joao: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#637 [15:27] * Supercalafragalisticexpiallado [webchat@d50-98-169-24.bchsia.telus.net] has joined #minecrafthelp
#638 [15:29] <Supercalafragalisticexpiallado> Hello, my family has bought minecraft while making a new account for it.
#639 [15:29] <Supercalafragalisticexpiallado> Oops
#640 [15:29] * Big_Bad_E [webchat@136.62.166.19] has joined #minecrafthelp
#641 [15:30] <Big_Bad_E> Hello, my Minecraft runs at 40 FPS on a good computer that is way above minimum specs.
#642 [15:30] * matimigue [webchat@67-207-171-152.fibertel.com.ar] has joined #minecrafthelp
#643 [15:30] <urielsalis> ??> Big_Bad_E win/dxdiag
#644 [15:30] <Absol> Big_Bad_E: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#645 [15:30] <urielsalis> ??> Supercalafragalisticexpiallado irc/nick
#646 [15:31] <Absol> Supercalafragalisticexpiallado: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#647 [15:31] <Joao> link Logfile: https://paste.ubuntu.com/p/Gs9phGXQBW/
#648 [15:31] <urielsalis> ??> Joao av/adwcleaner
#649 [15:31] <Absol> Joao: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#650 [15:31] <Absol> Joao: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#651 [15:32] <matimigue> Hi! I think that my minecraft account was stolen. I already sent an email to mojang support but that was a week ago...
#652 [15:32] <Big_Bad_E> https://pastebin.com/TjLycAGi
#653 [15:32] <Big_Bad_E> dxdiag from me
#654 [15:32] <Big_Bad_E> I have OpenGL 5.6, updated CPU and GPU drivers
#655 [15:32] <Supercalafragalisticexpiallado> Hello, my family has bought minecraft while making a new account for it. I wanted to make another account so that my brother and i could play together on different computers, but on the computer that we bought the game on, when i tried to sign into minecraft, it said that i could only play the demo. How am I able to sign into one computer with on
#656 [15:32] <Supercalafragalisticexpiallado> e account, and then sign into the other computer with a different usernam?
#657 [15:33] <urielsalis> ??> matimigue account/send-email/wait-time
#658 [15:33] <Absol> matimigue: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#659 [15:33] <tyteen4a03> Big_Bad_E: OpenGL 5.6 does not exist
#660 [15:33] <Big_Bad_E> Sorry let me check real quick
#661 [15:33] <Big_Bad_E> I forgot the exact number
#662 [15:33] <Big_Bad_E> It was above the requirements though
#663 [15:33] <matimigue> oh ok
#664 [15:33] <matimigue> sorry
#665 [15:33] * matimigue [webchat@67-207-171-152.fibertel.com.ar] has quit. (Client Quit)
#666 [15:34] <urielsalis> Supercalafragalisticexpiallado, please change your name, its super long
#667 [15:34] <urielsalis> Supercalafragalisticexpiallado, did you bought Minecraft once or twice?
#668 [15:34] <Supercalafragalisticexpiallado> Once.
#669 [15:34] <urielsalis> Supercalafragalisticexpiallado, if you want to play on two accounts, you need to buy it on two accounts
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#671 [15:35] <urielsalis> Big_Bad_E, can you share a screenshot of the F3 menu?
#672 [15:35] <Big_Bad_E> On this thread I attached 2 screenshots
#673 [15:36] <Big_Bad_E> https://www.minecraftforum.net/forums/support/java-edition-support/2946855-help-with-minecraft-running-at-low-frames#c1
#674 [15:36] <Big_Bad_E> First is 1.8.9 w/ optifine, second is 1.13.2 vanilla
#675 [15:36] <urielsalis> Big_Bad_E, Might I ask why you are allocating 4GB?
#676 [15:37] <Big_Bad_E> I was at one, changed it around to see if it improved frames
#677 [15:37] <Big_Bad_E> It increased my FPS a little for some reason
#678 [15:37] <Big_Bad_E> (I wanted to run it with a 128x texture pack and shaders)
#679 [15:38] <urielsalis> Big_Bad_E, allocating more ram doesnt make it faster, quite the opposite
#680 [15:38] <urielsalis> Big_Bad_E, create a new profile and leave it at the default 2GB
#681 [15:38] <Big_Bad_E> I did
#682 [15:38] <Big_Bad_E> No frame increase
#683 [15:38] <Big_Bad_E> I ran it from the forge client you download to mod forge
#684 [15:38] <Big_Bad_E> I ran it from the twitch client
#685 [15:38] <Big_Bad_E> I've run it with 2, 4, 1, and 6 gb
#686 [15:39] <Big_Bad_E> Haven't touched the initial heap size variable btw
#687 [15:40] <urielsalis> Big_Bad_E, again, RAM doesnt make a difference. Leave it at the default and we can continue from there
#688 [15:40] <Big_Bad_E> Ok
#689 [15:40] <Big_Bad_E> By the way I have OPenGL 4.6
#690 [15:40] <urielsalis> Big_Bad_E, in settings, have you set vsync or the frame limiter to anything?
#691 [15:40] <Big_Bad_E> Nope
#692 [15:40] <Big_Bad_E> I also disabled mipmapping
#693 [15:41] <Big_Bad_E> Frame limiter is set to unlimited or whatever the max is
#694 [15:42] <urielsalis> Big_Bad_E, try turning vsync on and leaving the frame limiter to around 70/80
#695 [15:42] <Big_Bad_E> That was my initial setup, but I will try it again
#696 [15:42] <urielsalis> Big_Bad_E, if that doesnt work, lets get a hjt report
#697 [15:42] <urielsalis> ??> Big_Bad_E tools/hjt
#698 [15:42] <Absol> Big_Bad_E: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#699 [15:42] <Absol> Big_Bad_E: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#700 [15:43] <Big_Bad_E> Yep still getting 50 fps
#701 [15:44] <urielsalis> Big_Bad_E, please do the instructions Absol gave you
#702 [15:44] <Big_Bad_E> I am
#703 [15:46] <Big_Bad_E> https://paste.ubuntu.com/p/SbsP4vtCFq/
#704 [15:47] <urielsalis> Big_Bad_E, can you disable Razer Synapse and make sure both Origin and Ubisoft game launcher are closed?
#705 [15:48] <Big_Bad_E> Good idea
#706 [15:48] <Big_Bad_E> Can't believe I forgot about Razer Synapse
#707 [15:49] * Austin [webchat@c-174-58-248-235.hsd1.fl.comcast.net] has joined #minecrafthelp
#708 [15:50] <Austin> Hello, I've been trying to get a realms subscription for a while, each time i try to pay for it it gives me an error popup. I have the funds, the information is correct. I've attempted every payment option. I live in the U.S
#709 [15:51] <urielsalis> Austin, have you tried calling your bank? Mine used to block international purchases if I didnt authorize it with them first
#710 [15:51] <Austin> Ok, I'll give it a shot.
#711 [15:58] * lolly [webchat@d54C5C8C2.access.telenet.be] has joined #minecrafthelp
#712 [15:58] <Big_Bad_E> Yeah stopping all those services fixed my FPS
#713 [15:58] <Big_Bad_E> Thanks urielsalis
#714 [15:58] * Revolutionary_ [webchat@ip72-201-235-139.ph.ph.cox.net] has joined #minecrafthelp
#715 [15:59] <Revolutionary_> Can anyone try to help me?
#716 [15:59] * lolly [webchat@d54C5C8C2.access.telenet.be] has quit. (Client Quit)
#717 [15:59] <tyteen4a03> Revolutionary_: yes?
#718 [16:00] <Revolutionary_> So my minecraft game when i play any multiplayer server i will be playing and have random lag and then soon it will get bad and then it will kick me and say "Connection Lost" "Timed Out"
#719 [16:01] <Revolutionary_> and its not my wifi because while i play minecraft i talk to people on discord and while i lag out i can still talk to those people on discord
#720 [16:01] <tyteen4a03> Revolutionary_: do a speed test on speedtest.net, what results do you get?
#721 [16:01] <tyteen4a03> Revolutionary_: (that also sounds exactly like your internet acting up)
#722 [16:02] <Revolutionary_> i get 16 ping 52 download and 10 upload
#723 [16:03] <Revolutionary_> I do not think it is my internet acting up because also while im lagging out i have a mod that tells me my ping and my ping stays at about 20-30
#724 [16:04] <tyteen4a03> Revolutionary_: can you give mctest.ae97.net a try
#725 [16:05] <Revolutionary_> how do i do that it says join with your minecraft
#726 [16:10] <Revolutionary_> tyteen4a03 how do i join with a copy of my minecraft
#727 [16:11] <tyteen4a03> Revolutionary_: yeah just direct connect to that
#728 [16:11] <Revolutionary_> what does that mean
#729 [16:11] <tyteen4a03> Revolutionary_: multiplayer menu, direct connect
#730 [16:12] <Revolutionary_> and what do i type into direct connect
#731 [16:12] <tyteen4a03> Revolutionary_: mctest.ae97.net
#732 [16:12] <Revolutionary_> it says outdated client
#733 [16:13] <urielsalis> Revolutionary_, you need to join using 1.13.2
#734 [16:13] <Revolutionary_> oh ok
#735 [16:15] <Revolutionary_> urielsalis tyteen4a03 ok i joined that server
#736 [16:15] <tyteen4a03> Revolutionary_: wander around for a few minutes to see if you are getting disconnected
#737 [16:15] <Revolutionary_> okay
#738 [16:17] <Revolutionary_> what happens if i do or dont get disconnected
#739 [16:17] <tyteen4a03> Revolutionary_: report back in 5 minutes
#740 [16:17] <Revolutionary_> ok
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#742 [16:20] * murd3rm4ddn3ss [webchat@cpe-172-118-26-97.socal.res.rr.com] has joined #minecrafthelp
#743 [16:21] <murd3rm4ddn3ss> Hey i have no clue on how to reset my password since the account is on an old email and i have no access to the email please help
#744 [16:22] <urielsalis> ??> murd3rm4ddn3ss account/send-emao;
#745 [16:22] <urielsalis> ??> murd3rm4ddn3ss account/send-email
#746 [16:22] <Absol> murd3rm4ddn3ss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#747 [16:22] <Absol> murd3rm4ddn3ss: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#748 [16:22] * Austin [webchat@c-174-58-248-235.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#749 [16:24] <Revolutionary_> okay urielsalis and tyteen4a03 i didnt lag out and i had no problems with lag
#750 [16:24] <tyteen4a03> Revolutionary_: ok, what servers are you having problems with?
#751 [16:24] <Revolutionary_> just about any server i play on but some are Decimatepvp and Archon
#752 [16:24] <Revolutionary_> Do you need the ips
#753 [16:25] <tyteen4a03> Revolutionary_: yes
#754 [16:26] <Revolutionary_> play.thearchon.net
#755 [16:26] <Revolutionary_> play.decimatepvp.com
#756 [16:30] <Revolutionary_> tyteen4a03 what did you need the ips for?
#757 [16:30] <tyteen4a03> Revolutionary_: a second
#758 [16:30] <tyteen4a03> Revolutionary_: Minecraft username please?
#759 [16:31] <Revolutionary_> Revolutionary_
#760 [16:31] <tyteen4a03> Revolutionary_: both server IPs you have given us is blacklisted by Mojang
#761 [16:31] <tyteen4a03> Revolutionary_: do you have another server that you are having problems with?
#762 [16:31] <Revolutionary_> wym?
#763 [16:32] <Revolutionary_> and yes do you know hypixels ip
#764 [16:32] <tyteen4a03> Revolutionary_: they have broken the Minecraft EULA and hence normal clients shouldn't be able to connect to them
#765 [16:32] <Revolutionary_> mc.hypixel.net
#766 [16:33] <tyteen4a03> ??> Revolutionary_ win/reinst
#767 [16:33] <Absol> Revolutionary_: You may need to reinstall the locally installed files that Minecraft puts into place.
#768 [16:33] <Absol> Revolutionary_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#769 [16:33] <Revolutionary_> Absol i have already tried that before and it didnt help
#770 [16:34] <tyteen4a03> Revolutionary_: are you connected via Wi-Fi?
#771 [16:34] <Revolutionary_> yes wireless wifi
#772 [16:34] <urielsalis> Revolutionary_, what launcher are you using?
#773 [16:34] <tyteen4a03> Revolutionary_: what is the current signal strength?
#774 [16:34] <Revolutionary_> i use cosmic client
#775 [16:34] <Revolutionary_> and how do i check current signal strength
#776 [16:35] <tyteen4a03> Revolutionary_: ok, try the official launcher first
#777 [16:35] <Revolutionary_> and i just got timed out again from the Decimatepvp server
#778 [16:35] <Revolutionary_> im on the official launcher right now im on the one i joined the mctest server with
#779 [16:35] <urielsalis> Revolutionary_, you shouldnt be allowed to connect to them
#780 [16:35] * HardlyEverFalse [webchat@c-24-15-116-229.hsd1.il.comcast.net] has joined #minecrafthelp
#781 [16:35] <HardlyEverFalse> Hello
#782 [16:36] <Revolutionary_> well there is a thousand people on decimatepvp right now
#783 [16:36] <HardlyEverFalse> Sorry
#784 [16:36] <HardlyEverFalse> I'm just asking for help...
#785 [16:36] <HardlyEverFalse> Can I ask my question?
#786 [16:37] * Loogee [webchat@c-73-75-222-14.hsd1.il.comcast.net] has joined #minecrafthelp
#787 [16:37] <Loogee> sendhelp
#788 [16:37] <urielsalis> HardlyEverFalse, just ask
#789 [16:37] <Revolutionary_> urielsalis so should i just try to reinstall my mc again
#790 [16:38] <Loogee> so my minecraft crashes on any servers or singleplayer worlds after joining
#791 [16:38] <tyteen4a03> Loogee: do you have a crash report?
#792 [16:38] <Loogee> yes
#793 [16:38] <urielsalis> Revolutionary_, and use the official launcher
#794 [16:38] <HardlyEverFalse> Alright... So I have a minecraft account for 5 years and and now it wants me to buy it again like I can only play the demo...
#795 [16:38] <urielsalis> Revolutionary_, not cosmic
#796 [16:38] <urielsalis> HardlyEverFalse, what is your username?
#797 [16:39] <HardlyEverFalse> DarkRedGaming
#798 [16:39] <urielsalis> HardlyEverFalse, have you tried resetting your password?
#799 [16:39] <HardlyEverFalse> uhh no
#800 [16:39] <HardlyEverFalse> Shoulkd I try that?
#801 [16:40] <HardlyEverFalse> should*
#802 [16:40] <urielsalis> HardlyEverFalse, yes, tell me if you receive the email
#803 [16:40] <HardlyEverFalse> Alright thanks :3
#804 [16:40] <Loogee> tyteen4a03 can i send my crash report here?
#805 [16:40] <tyteen4a03> ??> Loogee paste
#806 [16:40] <Absol> Loogee: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#807 [16:41] <HardlyEverFalse> Wait like change my password or reset it
#808 [16:41] <urielsalis> HardlyEverFalse, just tell me if you receive the email to do any of them
#809 [16:41] <Loogee> tyteen4a03 https://paste.ubuntu.com/p/h5QHGr8ZH4/
#810 [16:41] <HardlyEverFalse> alright
#811 [16:42] <tyteen4a03> ??> Loogee win/dxdiag
#812 [16:42] <Absol> Loogee: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#813 [16:43] * Peki [webchat@178-220-166-151.dynamic.isp.telekom.rs] has joined #minecrafthelp
#814 [16:43] <Peki> i cant log into my account
#815 [16:44] <Loogee> tyteen4a03 https://paste.ubuntu.com/p/mFFXdWcmxX/
#816 [16:44] <urielsalis> Peki, what happens when you try?
#817 [16:44] <tyteen4a03> ??> Loogee oem/hp/product-number
#818 [16:44] <Absol> Loogee: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#819 [16:44] <Absol> Loogee: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#820 [16:45] <Peki> urielsalis i bought a new pc and it says invalid username or password (wasnt playing minecraft for 5 months)
#821 [16:46] <urielsalis> Peki, have you tried resetting your passowrd?
#822 [16:46] <Peki> urielsalis yes but i didnt get the mail
#823 [16:46] <Loogee> tyteen4a03 HP EliteBook 8470p
#824 [16:46] <tyteen4a03> Loogee: that's not the product number
#825 [16:46] <HardlyEverFalse> Ok I reset my password
#826 [16:46] <tyteen4a03> Loogee: it looks like this: A1B2C3D4#EFG
#827 [16:47] <urielsalis> ??> Peki account/send-email
#828 [16:47] <Absol> Peki: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#829 [16:47] <Absol> Peki: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#830 [16:47] <urielsalis> HardlyEverFalse, do you see Minecraft under your games in account.mojang.com?
#831 [16:47] <Peki> i have other mails from mojang
#832 [16:47] <Peki> back in 2018
#833 [16:47] <HardlyEverFalse> yes
#834 [16:48] <HardlyEverFalse> Click it?
#835 [16:48] <Peki> i did but they are reviewing cases 1 month ago
#836 [16:48] <urielsalis> ??> HardlyEverFalse launcher/relog
#837 [16:48] <Absol> HardlyEverFalse: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#838 [16:48] <urielsalis> ??> Peki account/send-email/wait-time
#839 [16:48] <Absol> Peki: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#840 [16:49] <Peki> can i somehow download minecraft and then get into premium acc because i am sure thats my password and mail
#841 [16:50] <urielsalis> Peki, if you dont receive the email, then it means your account has been comprimised
#842 [16:50] <HardlyEverFalse> It still says plaay demo
#843 [16:50] <Peki> what does that mean
#844 [16:51] <urielsalis> ??> HardlyEverFalse account/bug/demo
#845 [16:51] <Absol> HardlyEverFalse: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#846 [16:51] <Peki> does that mean my acc is gone??
#847 [16:52] <HardlyEverFalse> Alright try what you guys are giving me an read it
#848 [16:52] <HardlyEverFalse> Oh one more thing
#849 [16:53] <HardlyEverFalse> Does the native launcher need to be updated cause I try to update it an it wont let me
#850 [16:53] <urielsalis> ??> HardlyEverFalse tools/hjt
#851 [16:53] <Absol> HardlyEverFalse: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#852 [16:53] <Absol> HardlyEverFalse: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#853 [16:53] <urielsalis> Peki, it means you have to contact Mojang and wait for them
#854 [16:53] * marc [webchat@79.108.254.21.dyn.user.ono.com] has joined #minecrafthelp
#855 [16:54] <Peki> ok
#856 [16:54] <Peki> ty
#857 [16:54] * Peki [webchat@178-220-166-151.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#858 [16:54] <marc> hello
#859 [16:54] * HardlyEverFalse [webchat@c-24-15-116-229.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#860 [16:55] <Loogee> tyteen4a03 i cannot find my process number
#861 [16:55] <tyteen4a03> ??> Loogee oem/hp/product-number
#862 [16:55] <Absol> Loogee: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#863 [16:55] <Absol> Loogee: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#864 [16:55] <tyteen4a03> Loogee: did you try Fn + Esc?
#865 [16:55] <marc> hello I lost my email address and I can not reset the security questions
#866 [16:55] <tyteen4a03> ??> marc account/send-email
#867 [16:55] <Absol> marc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#868 [16:55] <Absol> marc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#869 [16:56] <Loogee> tyteen4a03 i did fn and esc. do i send the processor name?
#870 [16:56] <tyteen4a03> Loogee: the Product Number, yes
#871 [16:57] <Loogee> tyteen4a03 15-3210M
#872 [16:57] <tyteen4a03> Loogee: can you see anything that looks like this? A1B2C3D4#EFG
#873 [16:58] <Loogee> tyteen4a03 nope. the two things that come close to that is the processor name and serial number
#874 [16:58] <tyteen4a03> Loogee: Serial number is fine then
#875 [16:59] <Loogee> tyteen4a03 CNU251BJ25
#876 [17:00] <tyteen4a03> Loogee: give this driver a try: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92183.exe
#877 [17:00] <Loogee> tyteen4a03 should i just install it?
#878 [17:01] <tyteen4a03> Loogee: install, restart, try MC again
#879 [17:04] * Loogee [webchat@c-73-75-222-14.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#880 [17:06] * HardlyEverFalse [webchat@c-24-15-116-229.hsd1.il.comcast.net] has joined #minecrafthelp
#881 [17:06] <HardlyEverFalse> Sorry my computer bugged out
#882 [17:06] * DogeXD [webchat@178235184086.unknown.vectranet.pl] has joined #minecrafthelp
#883 [17:07] * DogeXD [webchat@178235184086.unknown.vectranet.pl] has quit. (Client Quit)
#884 [17:08] <HardlyEverFalse> Alright
#885 [17:08] <HardlyEverFalse> So same thing I still have the demo
#886 [17:08] <HardlyEverFalse> But I've bought the game
#887 [17:08] <tyteen4a03> ??> HardlyEverFalse account/bug/demo
#888 [17:08] <Absol> HardlyEverFalse: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#889 [17:09] <HardlyEverFalse> I've looked at that
#890 [17:09] <tyteen4a03> HardlyEverFalse: and have you followed the instructions within?
#891 [17:09] <HardlyEverFalse> Alright is there like any way you can control my computer from your side?
#892 [17:09] * Loogee [webchat@c-73-75-222-14.hsd1.il.comcast.net] has joined #minecrafthelp
#893 [17:09] <tyteen4a03> HardlyEverFalse: why would I need to?
#894 [17:09] <Loogee> tyteen4a03 it did not work
#895 [17:09] <HardlyEverFalse> Cause I'm retard asl
#896 [17:10] <tyteen4a03> HardlyEverFalse: I can't make you read by controlling the computer
#897 [17:10] * SrCraftZ_ [webchat@138.59.199.60.razaoinfo.com.br] has joined #minecrafthelp
#898 [17:10] <tyteen4a03> ??< options/vbo
#899 [17:10] <HardlyEverFalse> For feck skae
#900 [17:10] <tyteen4a03> ??> Loogee options/vbo
#901 [17:10] <HardlyEverFalse> sake
#902 [17:11] <Absol> Loogee: Go to Minecraft options > Video Settings > Use VBOs.
#903 [17:11] <Absol> Loogee: If it's ON, set it to OFF. If its OFF, set it to ON
#904 [17:11] <SrCraftZ_> Olá
#905 [17:11] <HardlyEverFalse> I just wanna play me minecraft
#906 [17:11] <tyteen4a03> HardlyEverFalse: then read and follow the instructions we gave you
#907 [17:11] <HardlyEverFalse> Alright
#908 [17:11] * SrCraftZ_ [webchat@138.59.199.60.razaoinfo.com.br] has quit. (Client Quit)
#909 [17:13] <HardlyEverFalse> So I don't have minecraft under the thing... But I swear I've bought thi game
#910 [17:14] <Loogee> tyteen4a03 thank you so much! it worked!
#911 [17:14] <tyteen4a03> Loogee: no worries
#912 [17:14] <tyteen4a03> HardlyEverFalse: then you'll need to read on in that page
#913 [17:14] <mattym> Loogee, Would you mind chekcing something for us
#914 [17:14] <mattym> checking*
#915 [17:15] <mattym> Loogee, Can you get a new Dxdiag report
#916 [17:15] <Loogee> uh, sure
#917 [17:15] <mattym> Loogee, Let me know if you need the instructions again
#918 [17:17] <Loogee> mattym https://paste.ubuntu.com/p/YVrpyCZXqs/
#919 [17:17] <mattym> Loogee, Ok, thank you.
#920 [17:17] <Loogee> mattym no problem!
#921 [17:18] <Loogee> tyteen4a03 was the driver that i installed a newer or older driver?
#922 [17:18] <HardlyEverFalse> Omg
#923 [17:18] <mattym> Loogee, According to the new dxdiag, it was a newer one.
#924 [17:18] <HardlyEverFalse> I got it back
#925 [17:19] <HardlyEverFalse> Thank you Tyteen
#926 [17:19] <Loogee> tyteen4a03 alright, thanks
#927 [17:19] * demonhunter [webchat@71-33-184-167.hlrn.qwest.net] has joined #minecrafthelp
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#929 [17:20] <demonhunter> it says that the file can not be saved.
#930 [17:21] <demonhunter> im useing a tolbii
#931 [17:22] * benjabee [webchat@108-203-70-173.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#932 [17:23] <benjabee> The game crashed whilst initializing game
#933 [17:23] <benjabee> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#934 [17:23] <demonhunter> i don't know why it doesn't work i downloaded it perfectly.
#935 [17:23] <benjabee> what does that mean?
#936 [17:23] <mattym> ??> benjabee win/dxdiag
#937 [17:23] <Absol> benjabee: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#938 [17:23] <mattym> demonhunter, What do you mean by tolbii?
#939 [17:24] <demonhunter> computer
#940 [17:25] <mattym> demonhunter, What is the full error you get?
#941 [17:25] <demonhunter> it say hat he file can not be sved
#942 [17:26] * RaginMjolnir [webchat@ool-18ba18bf.dyn.optonline.net] has joined #minecrafthelp
#943 [17:26] <demonhunter> it says that the file can't be saved
#944 [17:27] <RaginMjolnir> So I haven't played Minecraft in an age. Had to reset my password, migrate to mojang, blah blah blah... All said and done, Mojang doesn't think I own a copy of the game. I have the Transaction ID. Can I redeem it with that anywhere, or do I have to wait on the customer support system?
#945 [17:28] <demonhunter> i dont know
#946 [17:28] <mattym> ??> demonhunter error/download
#947 [17:28] <Absol> demonhunter: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#948 [17:28] <mattym> RaginMjolnir, You need to wait for support.
#949 [17:28] <RaginMjolnir> FeelsBadMan
#950 [17:28] <RaginMjolnir> Anybody know the usual turn around?
#951 [17:29] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#952 [17:29] <mattym> RaginMjolnir, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#953 [17:29] <RaginMjolnir> So it could be a couple weeks.
#954 [17:30] <mattym> RaginMjolnir, Could be, but there is not way to estimate.
#955 [17:30] <Rishi> maybe
#956 [17:30] <mattym> RaginMjolnir, Just keep an eye on that page.
#957 [17:31] <demonhunter> i did all i could do
#958 [17:31] <mattym> demonhunter, Make sure you have double checked everything on that page.
#959 [17:31] <Rishi> same
#960 [17:31] <benjabee> uhh i did this https://paste.ubuntu.com/p/tfWqYg5Hqn/
#961 [17:31] <mattym> benjabee, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#962 [17:31] <demonhunter> i checked
#963 [17:32] <mattym> ??> demonhunter tools/hjt
#964 [17:32] <Absol> demonhunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#965 [17:32] <benjabee> alright bet thanks
#966 [17:32] <Absol> demonhunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#967 [17:32] <mattym> benjabee, Additionally
#968 [17:32] <mattym> benjabee, Even with Windows 7, the current version of MC 1.13.2 will be the last that computer can support.
#969 [17:32] <demonhunter> what?
#970 [17:33] <mattym> demonhunter, Follow the instructions Absol gave you.
#971 [17:33] <benjabee> ok
#972 [17:33] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#973 [17:33] <demonhunter> i dont know where to go=(
#974 [17:34] <mattym> demonhunter, Read everything Absol wrote to you.
#975 [17:34] <benjabee> how do i exactly reinstall windows 7?
#976 [17:34] <demonhunter> i did
#977 [17:35] <mattym> benjabee, You will need to look into that for yourself. Its not something we can help with here.
#978 [17:35] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#979 [17:35] <benjabee> ok thanks for the help appreciate it
#980 [17:35] * RaginMjolnir [webchat@ool-18ba18bf.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#981 [17:36] <Rishi> what do i do
#982 [17:36] <demonhunter> help me?
#983 [17:36] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#984 [17:37] <mattym> demonhunter, We need the report Absol instructed you to make, read the following instructions again.
#985 [17:37] <mattym> ??> demonhunter tools/hjt
#986 [17:37] <Absol> demonhunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#987 [17:37] <Absol> demonhunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#988 [17:38] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#989 [17:38] <Rishi> i havent recieved the email
#990 [17:38] <Rishi> for the password reset
#991 [17:38] <Rishi> and its been a whole day
#992 [17:38] <Rishi> what do i do
#993 [17:39] <mattym> Rishi, Have you checked any spam/junk mail folders?
#994 [17:39] <Rishi> yes
#995 [17:39] <Rishi> and it isnt there
#996 [17:39] <mattym> Rishi, Then you will need to contact Mojang for support.
#997 [17:39] <mattym> ??> Rishi account/send-email
#998 [17:39] <Absol> Rishi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#999 [17:39] <Absol> Rishi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1000 [17:40] <Rishi> i have sent an email
#1001 [17:40] <Rishi> but havent heard back from them
#1002 [17:40] <mattym> Rishi, Then wait for their reply.
#1003 [17:40] <Rishi> also
#1004 [17:40] <Rishi> i cant find my transaction id
#1005 [17:41] <mattym> ??> Rishi account/trans-id
#1006 [17:41] <Rishi> so i sent them an email about that aswell
#1007 [17:41] <Absol> Rishi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1008 [17:41] <Rishi> i read that
#1009 [17:41] <Rishi> but cant find it in any of my emails
#1010 [17:42] <demonhunter> i cant do what you guys said
#1011 [17:43] <mattym> Rishi, You will just need to wait for them to reply.
#1012 [17:43] <mattym> demonhunter, Why not?
#1013 [17:43] <Rishi> ok
#1014 [17:43] <Rishi> thanks
#1015 [17:43] <Rishi> bye
#1016 [17:43] <Rishi> thanks
#1017 [17:43] <Rishi> bye
#1018 [17:44] * Rishi [webchat@CPE9050cad3ddb3-CM9050cad3ddb0.cpe.net.cable.rogers.com] has left #minecrafthelp
#1019 [17:45] <demonhunter> i went in but i cant find the administrator button
#1020 [17:46] <mattym> demonhunter, Run it without that, when an error comes up, hit the Ok button and then continue the instructions.
#1021 [17:51] * estecles [webchat@072-177-114-217.res.spectrum.com] has joined #minecrafthelp
#1022 [17:52] * Lord_of_Life_ [~Lord@79.125.197.62] has joined #minecrafthelp
#1023 [17:53] <estecles> Hi, my name is Esteban. I migrated my Minecraft.net user into a Mojang account in Oct of 2018, I have the email that shows this. This is the email account that I've used to attempt to log in to my Mojang account. It said that all of the passwords that I tried were invalid, so I attempted to go through Forgot Password link and get sent a reset. I ha
#1024 [17:53] <estecles> ve not received any emails from Mojang to reset my pass. I have tried this since Jan 26 2019. I have sent a suppor ticket to Mojang on Jan 26 to no response. Any help would be greatly appreciated. Thanks!
#1025 [17:54] * Lord_of_Life [~Lord@77.28.164.228] has quit. (Ping timeout: 180 seconds)
#1026 [17:54] <mattym> estecles, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1027 [17:54] <mattym> estecles, You will need to wait a little longer.
#1028 [17:56] <demonhunter> sorry i tryed i cant
#1029 [17:56] <estecles> thanks man. That's absolutely insane
#1030 [18:00] <demonhunter> i tried the setup wizard at the official mine craft site
#1031 [18:03] * CreepaMan202 [webchat@114-142-245-54.dsl.teleguam.net] has joined #minecrafthelp
#1032 [18:04] <CreepaMan202> I'm trying to run the latest release of Minecraft, but it stops responding after a while.
#1033 [18:11] * aaslayaa [webchat@23-124-241-196.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1034 [18:17] * Kovu [webchat@107-137-193-27.lightspeed.cntmoh.sbcglobal.net] has joined #minecrafthelp
#1035 [18:18] <Kovu> Hello, anyone here?
#1036 [18:18] <CapFan67> Kovu, Hello
#1037 [18:18] * demonhunter [webchat@71-33-184-167.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
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#1041 [18:29] <CreepaMan202> Uhm...
#1042 [18:30] * electricozzy [webchat@c-67-162-255-198.hsd1.de.comcast.net] has joined #minecrafthelp
#1043 [18:31] <electricozzy> I have minecraft already however it will not let me download the windows 10 version without purchasing
#1044 [18:31] <electricozzy> i got the code from Mojang however it says it has already been redeemed
#1045 [18:33] <mattym> electricozzy, You can try contacting Mojang to ask about the code, but they generally can not do much about that.
#1046 [18:34] <mattym> ??> electricozzy account/send-email
#1047 [18:34] <Absol> electricozzy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1048 [18:34] <Absol> electricozzy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1049 [18:35] <electricozzy> I sent them an email but I guess ill have to wait for an actual reply. I followed the email link sent back to here to see if anybody else could help
#1050 [18:35] <electricozzy> thank you.
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#1055 [19:07] <Revolutionary_> can anyone help me
#1056 [19:08] <webrosc> Revolutionary_, what with?
#1057 [19:09] <mattym> Revolutionary_, Not with the servers you were asking about earlier, as you have already been told, they are blacklisted.
#1058 [19:10] <Revolutionary_> mattym its any server i go on thats an actual server
#1059 [19:10] <Revolutionary_> and thousands of other people play on them
#1060 [19:10] <mattym> Revolutionary_, Well, you had no issue with out test server. So you will just need to try different servers.
#1061 [19:11] <Revolutionary_> ok
#1062 [19:14] <Revolutionary_> mattym do you know how i can contact mojang, because last time i emailed them they didnt reply
#1063 [19:15] <mattym> Revolutionary_, Why would you need to contact them?
#1064 [19:16] * Adelyn [webchat@cpe-174-105-207-233.columbus.res.rr.com] has joined #minecrafthelp
#1065 [19:17] <Revolutionary_> mattym because i wanna figure out whats wrong with my game
#1066 [19:17] <mattym> Revolutionary_, Its not something they help with.
#1067 [19:17] <Revolutionary_> why
#1068 [19:18] <mattym> Revolutionary_, Because they do not run those servers, they are not your ISP. Its not a problem with the game or your account.
#1069 [19:18] <Adelyn> Hello! I'm not sure if your able to help, but I'm trying to download a mod and It keeps saying error when I try to load the game.
#1070 [19:18] <mattym> ??> Adelyn mods
#1071 [19:18] <Absol> Adelyn: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1072 [19:18] * Adelyn [webchat@cpe-174-105-207-233.columbus.res.rr.com] has quit. (Client Quit)
#1073 [19:19] <Revolutionary_> so mattym who am i suppost to contact
#1074 [19:19] <Revolutionary_> because thousands of people do the same thing as me but they dont have problems
#1075 [19:20] <mattym> Revolutionary_, No one. Just try different servers.
#1076 [19:20] <Revolutionary_> lol im not playing other servers that have like 3 people on it because they follow mojang rules
#1077 [19:21] * catread [webchat@c-73-96-80-178.hsd1.or.comcast.net] has joined #minecrafthelp
#1078 [19:21] <catread> I can not even play minecraft I just bought it, it keeps crashing
#1079 [19:21] <mattym> ??> catread launcher/log
#1080 [19:21] <Absol> catread: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1081 [19:22] <mattym> !kick Revolutionary_ We cannot offer any additional help for your issue.
#1082 [19:22] * Absol kicked Revolutionary_ from #minecrafthelp (Reason: evolutionary_ :We cannot offer any additional help for your issue.)
#1083 [19:26] * big_petey [webchat@104.38.90.18] has joined #minecrafthelp
#1084 [19:26] <big_petey> i need help
#1085 [19:26] <big_petey> io.netty.channel.abstractchannel$annotatedconnectexception connection refused
#1086 [19:26] <big_petey> why does this pop up when i am trying to create a private server
#1087 [19:27] <webrosc> when your running the server, or joining the server?
#1088 [19:27] * Brad [webchat@075-182-194-221.res.spectrum.com] has joined #minecrafthelp
#1089 [19:27] <big_petey> running
#1090 [19:27] <mattym> big_petey, Are you trying to connect to the server from the same machine its running on?
#1091 [19:27] <big_petey> yes
#1092 [19:28] <webrosc> are you connecting with the local ip, or localhost?
#1093 [19:28] <mattym> big_petey, Try connecting to it with localhost as the address.
#1094 [19:28] <Brad> Error details: Access is deniedFilename on disk: javaw.exePath: D:\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#1095 [19:28] <Brad> Exists: file HELP ME
#1096 [19:29] <big_petey> i dont know how to connect with a localhost
#1097 [19:29] <webrosc> put localhost in as the ip
#1098 [19:29] <webrosc> the word
#1099 [19:29] <webrosc> localhost
#1100 [19:30] * big_petey [webchat@104.38.90.18] has quit. (Client Quit)
#1101 [19:30] <mattym> Brad, Reinstall the game in your OS drive.
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#1105 [19:54] <MaladjustedPlatypus> Hello. As far as I am aware, this is a Java Minecraft help resource. Does anyone know if there are/will be plans to implement a Bedrock Minecraft help channel?
#1106 [19:55] <mattym> MaladjustedPlatypus, Generally, the forums, reddit and other places handle that.
#1107 [19:56] <MaladjustedPlatypus> I suppose, though the same could be said of the Java client. Thank you for the response.
#1108 [19:56] <MaladjustedPlatypus> I suppose, though the same could be said of the Java client. Thank you for the response.
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#1113 [21:19] * Night1907 [webchat@108-78-37-68.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#1114 [21:19] <Night1907> oh this is not what I wanted I don't think-
#1115 [21:20] <Night1907> oh well here goes nothing I have an old minecraft account with the name of Night1907. I need to migrate it, but completely forgot the email it is linked to, I am hoping to get informed on what email it was
#1116 [21:21] <webrosc> ??> Night1907 account/forgot-email
#1117 [21:21] <Absol> Night1907: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1118 [21:22] <Night1907> that's the problem I did that already none of them got it.
#1119 [21:22] <webrosc> you may need to get in touch with Mojang then, they will be able to work it all out assuming you have your transaction id still
#1120 [21:23] <Night1907> Alright thanks for the help
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#1122 [21:32] * HerroDude [webchat@rrcs-96-10-1-100.se.biz.rr.com] has joined #minecrafthelp
#1123 [21:32] <HerroDude> Im having an issue for the last few days where it says cant connect to the server and i cant login inot any of my accounts, is there anythng i can do to fix this?
#1124 [21:33] <mattym> ??> HerroDude tools/hjt
#1125 [21:33] <Absol> HerroDude: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1126 [21:33] <Absol> HerroDude: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1127 [21:35] <HerroDude> https://paste.ubuntu.com/p/MGjSvygW97/
#1128 [21:36] <HerroDude> that is it?
#1129 [21:37] <mattym> ??> HerroDude info/mcleaks
#1130 [21:37] <Absol> HerroDude: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1131 [21:37] <Absol> HerroDude: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1132 [21:37] <mattym> ??> HerroDude win/hosts/edit
#1133 [21:37] <Absol> HerroDude: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1134 [21:37] <Absol> HerroDude: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1137 [22:08] <cowboy_man_butt> Hi! Today I found that when I tried to log into Minecraft, it said I was in the demo mode. I bought the game around last month and played with no issues. I read the "stuck in demo mode" article, but it was of no help. I didn't do anything differently(at least not recently) and so I don't understand why it put me in demo mode. Can anyone help? I'm c
#1138 [22:08] <cowboy_man_butt> ontacting Mojang about it right now.
#1139 [22:15] <mattym> ??> cowboy_man_butt launcher/relog
#1140 [22:15] <Absol> cowboy_man_butt: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1141 [22:23] * yaroslav1122 [webchat@85.26.241.232] has joined #minecrafthelp
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#1145 [23:20] <ba7888b72413a16a> I saw the /r/minecraft post today, I'm not affected by it but I'm curious
#1146 [23:20] <ba7888b72413a16a> what does editing /etc/hosts do in this case?
#1147 [23:21] <Andrio> /etc/hosts overrides DNS requests, which is used in some cases to intercept login requests by redirecting some mojang.com domains to their own servers
#1148 [23:21] <ba7888b72413a16a> ah, that makes sense
#1149 [23:21] <ba7888b72413a16a> I was thinking it had something to do with cracked clients having a local mojang login server
#1150 [23:22] <Andrio> mm
#1151 [23:22] <ba7888b72413a16a> but that wouldn't make sense because the issue is with password stealing
#1152 [23:22] <ba7888b72413a16a> actual malware stealing passwords using a remote servers makes sense
#1153 [23:22] <Andrio> It's not the only potential means of phishing though
#1154 [23:22] <ba7888b72413a16a> yeah
#1155 [23:23] <ba7888b72413a16a> plenty of scams out there
#1156 [23:23] <Andrio> mm
#1157 [23:25] <ba7888b72413a16a> how does mcleaks work anyways? what prevents one bad actor from changing a password to an account they were just supposed to be borrowing?
#1158 [23:25] <ba7888b72413a16a> my guess is that nothing prevents it, because these things are run by assholes anyways :)
#1159 [23:25] <Absol> ba7888b72413a16a: Please keep it civil
#1160 [23:26] <Andrio> Not giving people your password would prevent it.
#1161 [23:26] <ba7888b72413a16a> yep
#1162 [23:27] <ba7888b72413a16a> the optifine cape thing relying on credentials to verify ownership is a bit of a doozey
#1163 [23:28] <Andrio> It's bad. There's no reason for them to do that.
#1164 [23:35] <ba7888b72413a16a> just realized, the mcleaks /etc/hosts thing is even scarier, because that means that mcleaks is installing a root cert system-wide
#1165 [23:35] <ba7888b72413a16a> that certainly won't end badly or anything
#1166 [23:35] <Andrio> indeed..