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#10 [02:14] * dion [webchat@46.245.149.122] has joined #minecrafthelp
#11 [02:14] <dion> hello
#12 [02:15] <dion> i send an email on teh 4th of february but i still have not got an answer
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#14 [02:50] * Bart [webchat@92-109-191-214.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#15 [02:52] <Bart> I am not able to login on my computer, yes i am using the right information, yes i've waited for 15 minutes i have this problem for about a year, i've deleted and reinstalled minecraft and i have tried disabling my firewalls
#16 [03:23] <urielsalis> ??> Bart account/send-email
#17 [03:23] <Absol> Bart: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#18 [03:23] <Absol> Bart: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#19 [03:42] * CreepaMan202 [webchat@114-142-245-54.dsl.teleguam.net] has joined #minecrafthelp
#20 [03:43] <CreepaMan202> I'm trying to open Minecraft, but when it says "Mojang", it stops responding and I have to close it. How do I fix this?
#21 [04:11] <Bart> i don't have the transaction ID anymore atleast i wont find it, my mom bought it for me in like 2012 so i don't think ill be able to find it
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#23 [05:12] * Mothed_Man [webchat@node-77-165-35-212.domolink.tula.net] has joined #minecrafthelp
#24 [05:13] <Mothed_Man> I got hacked. what to do
#25 [05:17] * Mothed_Man [webchat@node-77-165-35-212.domolink.tula.net] has quit. (Client Quit)
#26 [05:36] * eHearts [webchat@42.118.2.168] has joined #minecrafthelp
#27 [05:36] <eHearts> i forgot
#28 [05:36] <eHearts> my email for this acocunt
#29 [05:36] <Absol> eHearts: Please keep it civil
#30 [05:37] <eHearts> I forgot my email for this account
#31 [05:37] <eHearts> what can i do
#32 [05:38] <eHearts> to get the email back?
#33 [05:39] <eHearts> help
#34 [05:40] <eHearts> plz
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#37 [06:29] * esquelecraft [webchat@193.146.78.93] has joined #minecrafthelp
#38 [06:30] <esquelecraft> hi i need to recover my account but i do not have longer acces to the mail
#39 [06:33] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 189 seconds)
#40 [06:43] * Skalibur [webchat@92.185.47.221] has joined #minecrafthelp
#41 [06:53] * NixoChaan [webchat@softbank060107052064.bbtec.net] has joined #minecrafthelp
#42 [06:54] <NixoChaan> こんにちは
#43 [06:54] <NixoChaan> hi
#44 [06:54] <Skalibur> hi
#45 [06:54] <Skalibur> alguien que hable español?
#46 [06:55] <urielsalis> Skalibur: intentamos ayudar en ingles
#47 [06:56] <NixoChaan> I was able to log in 3 weeks ago and enjoyed the mine craft but if I change the optfine cape I can not log in and I will not receive the mail even if I try to change my password
#48 [06:57] <urielsalis> NixoChaan: https://www.reddit.com/r/Minecraft/comments/aoz6yx/bought_optifine_capes_used_mcleaks_and_no_longer/
#49 [06:57] <urielsalis> ??> NixoChaan account/send-email
#50 [06:57] <Absol> NixoChaan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#51 [06:57] <Absol> NixoChaan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#52 [06:57] <Skalibur> I suspect that the account has been hacked. I do not receive mail to change my password and wrote to the client three days ago and they do not solve the problem
#53 [06:57] <urielsalis> ??> Skalibur account/send-email/wait-time
#54 [06:57] <Absol> Skalibur: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#55 [07:00] <Skalibur> So what happens is that they are late. Well, I'll wait for my turn to arrive :( Thank you.
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#58 [07:01] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#59 [07:02] <NixoChaan> Can I change if there is no transaction ID?
#60 [07:06] * Skalibur [webchat@92.185.47.221] has quit. (Quit: webchat.esper.net)
#61 [07:43] * deskfenerTR [webchat@88.230.16.88.dynamic.ttnet.com.tr] has joined #minecrafthelp
#62 [07:43] <deskfenerTR> hello
#63 [07:43] <Greymagic27> deskfenerTR, Howdy
#64 [07:43] <deskfenerTR> i forgot my security questions and my account was bought in for about 5-6 years ago
#65 [07:44] <Greymagic27> ??> deskfenerTR account/challenge/reset
#66 [07:44] <Absol> deskfenerTR: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#67 [07:44] <deskfenerTR> so i dont have any connections to my email adress
#68 [07:44] <deskfenerTR> i cant reset
#69 [07:44] <deskfenerTR> i need to change my email and then im gonna try to change security questions or learn them back
#70 [07:44] <Greymagic27> deskfenerTR, In that case, you'll need to contact mojang:
#71 [07:44] <Greymagic27> ??> deskfenerTR mojang/email
#72 [07:44] <Absol> deskfenerTR: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#73 [07:44] <Absol> deskfenerTR: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#74 [07:45] <deskfenerTR> i already sent an email
#75 [07:45] <Greymagic27> deskfenerTR, Alright, check here for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#76 [07:46] <deskfenerTR> that doesnt helped me
#77 [07:46] <deskfenerTR> i want to change my skin and login my account in minecraft.net
#78 [07:46] <urielsalis> deskfenerTR: thats your only option
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#80 [07:47] * Bryan_04 [webchat@HSI-KBW-046-005-017-087.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#83 [07:52] * ReplayBR [webchat@cpe250135.cabotva.net] has joined #minecrafthelp
#84 [07:53] <ReplayBR> Hey there
#85 [07:53] <Greymagic27> ReplayBR, Howdy
#86 [07:53] <ReplayBR> someone can help me ?
#87 [07:53] <Greymagic27> Sure, what's the issue?
#88 [07:53] <ReplayBR> my account hacked
#89 [07:53] <ReplayBR> i cant enter
#90 [07:53] <Greymagic27> ReplayBR, Have you sent an email to mojang?
#91 [07:54] <ReplayBR> say that my email and my passwort falled
#92 [07:54] <ReplayBR> yes
#93 [07:54] <ReplayBR> i sent
#94 [07:54] <ReplayBR> but wanted more help
#95 [07:54] <Greymagic27> ReplayBR, Alright, you'll need to wait for a reply. Check: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#96 [07:55] <ReplayBR> ok
#97 [07:55] <Greymagic27> We can't do anything to help with account problems. All we can do is redirect you to mojang
#98 [07:55] <ReplayBR> thanks for help
#99 [07:55] <ReplayBR> good afternoon
#100 [07:55] <Greymagic27> You as well, have a nice day :)
#101 [07:56] <Bryan_04> Hello, coud someone help me?
#102 [07:56] <Greymagic27> Bryan_04, Hi! What's the issue?
#103 [07:57] <Bryan_04> I have a problem with hostig a minecraft server on a Linux PC with an IPv6 the server is turning on and I can join with my PC(because it is in the same network) but other people can't join. I tried it with port forewarding but this didn't work either. Is it even possible to host a server with an IPv6? Thanks for the help. p.s. sorry for my bad engl
#104 [07:57] <Bryan_04> ish I am trying my best to learn it.
#105 [07:57] <Greymagic27> Bryan_04, I'm not the best with servers nor linux :P. What's the IP for it though?
#106 [07:59] <Andrio> I think IPv6 works.
#107 [07:59] <Bryan_04> Andrio How?
#108 [08:00] <Andrio> Similar to IPv4, but you may need to put the IP address in [ ] brackets when joining. And if you only have IPv6, users who don't have it can't join.
#109 [08:02] <Bryan_04> Andrio thanks for your help i'am gonna try this out.
#110 [08:03] <Andrio> Also you were asked a question
#111 [08:06] <Bryan_04> Greymagic27 I'am sorry I didn't see the question, but I dont know which IP i shoud use i'am giving my friends always every ip thats showed me on ipconfig( on linux ifcofing) ant the one im having online im so sorry.
#112 [08:07] <Bryan_04> Andrio thanks i didn't saw it
#113 [08:07] <Greymagic27> Do you know the servers IP?
#114 [08:10] <Bryan_04> Greymagic27 Not yet i'am gonna try it out in the Evening, when there is a friend so that he coud try it.
#115 [08:10] <Greymagic27> Alright :)
#116 [08:13] <Bryan_04> Ok thanks for your help i'am gonna go for now if i need help i'am gonna ask here. bye and thanks again for your help
#117 [08:13] <Greymagic27> Alright, Your welcome. Good luck!
#118 [08:13] <Bryan_04> thx
#119 [08:22] * Pems [webchat@05463fdc.skybroadband.com] has joined #minecrafthelp
#120 [08:24] <Pems> Howdy yall. I was just in my survival world when there was a massive graphics issue, a bunch of weird blue shapes started shooting out and after a few second the screen was just yellow and green pixels. I quit the game, and when I come to visit it, the world is no longer in my worlds list. I check the saves in my .minecraft folder and the world is
#121 [08:24] <Pems> still there. The world has not been deleted, but it refuses to show up in my game. How do I get my world back?
#122 [09:02] * Batuwan [webchat@ip4da391e7.direct-adsl.nl] has joined #minecrafthelp
#123 [09:03] * Batuwan [webchat@ip4da391e7.direct-adsl.nl] has quit. (Client Quit)
#124 [09:04] * Zepium_ [webchat@88.253.31.117.dynamic.ttnet.com.tr] has joined #minecrafthelp
#125 [09:04] <Zepium_> Hi
#126 [09:04] <Greymagic27> Zepium_, Howdy
#127 [09:07] <Zepium_> Mojangtan e-mail e-posta gelmiyor
#128 [09:07] <Zepium_> Help me?
#129 [09:07] <Greymagic27> Zepium_, When did you send the email?
#130 [09:08] <Zepium_> 15 minutes
#131 [09:09] <Greymagic27> Zepium_, Check https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#132 [09:10] <Zepium_> Although it was 9 days I did, it still did not return.
#133 [09:19] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 189 seconds)
#134 [09:20] * gena [webchat@97.101.50.186] has joined #minecrafthelp
#135 [09:20] <gena> I'm trying to invite an xbox friend to my realm on pc but it says it can't invite them
#136 [09:21] <gena> what should I do
#137 [09:22] <gena> and it says they need an invite code
#138 [09:22] <urielsalis> gena: you are using the Java version?
#139 [09:22] <gena> but I can't find a code anywhre
#140 [09:22] <gena> yes
#141 [09:22] <urielsalis> gena: Java version doesnt have crossplay with Xbox
#142 [09:22] <urielsalis> gena: only the windows 10 edition does
#143 [09:22] <gena> will window 10 edition work on a Mac?
#144 [09:23] <urielsalis> gena: no
#145 [09:23] <gena> dang
#146 [09:23] <gena> that's lame
#147 [09:23] <gena> thank you
#148 [09:24] * gena [webchat@97.101.50.186] has quit. (Client Quit)
#149 [09:26] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#150 [09:34] * ImTheDanilDaisy [webchat@80.80.196.23] has joined #minecrafthelp
#151 [09:34] <ImTheDanilDaisy> Hello!
#152 [09:34] <Greymagic27> ImTheDanilDaisy, Howdy
#153 [09:34] * Daedalion [webchat@186.85.92.92.rev.sfr.net] has joined #minecrafthelp
#154 [09:36] <ImTheDanilDaisy> Why my mail does not pass the message about the password change?
#155 [09:36] <Greymagic27> ImTheDanilDaisy, Have you checked your spam folder?
#156 [09:36] <ImTheDanilDaisy> yes
#157 [09:37] <Greymagic27> ImTheDanilDaisy, In that case, you'll need to send mojang an email
#158 [09:37] * CitrusChicken54 [webchat@99.85.41.82] has joined #minecrafthelp
#159 [09:37] <Greymagic27> ??> ImTheDanilDaisy mojang/email
#160 [09:37] <Absol> ImTheDanilDaisy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#161 [09:37] <Absol> ImTheDanilDaisy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#162 [09:38] <CitrusChicken54> Is there anyway to get my son's old world in Minecraft from my iPhone to his Nintendo Switch game?
#163 [09:39] <Daedalion> Hi everybody, I wanted to create a server on 1.12.2 with spigot. I've done it and my brother can connect into it but when a friend wants to, he just can't. I've opened my port and gave my ip adress but nothing works. This is the error appearing on the screen : io.netty.channel.AbstractChannel$AnnotatedConnectException:Connection timed out no furthe
#164 [09:39] <Daedalion> r information. Do you have a solution ?
#165 [09:40] <CapFan67> CitrusChicken54, Both the iPhone and Switch run the Bedrock Edition, so the good news is they're compatible. The Switch, however, is a "walled garden", so you can't just copy files there. The best way to do this is using the Realms service. Upload the world from one system, and download from the other.
#166 [09:40] <CapFan67> CitrusChicken54, If you maintain your subscription, you can leave the world on Realms, and play from both.
#167 [09:40] * Hshss [webchat@c-73-79-8-168.hsd1.pa.comcast.net] has joined #minecrafthelp
#168 [09:40] * Hshss [webchat@c-73-79-8-168.hsd1.pa.comcast.net] has quit. (Client Quit)
#169 [09:41] <mattym> Daedalion, What status do you get if you check your Public IP here https://dinnerbone.com/minecraft/tools/status/
#170 [09:42] <CitrusChicken54> Thank you I will try. Just a mom who doesn't have a clue. Thanks
#171 [09:42] <Daedalion> He can't check the status
#172 [09:42] <CapFan67> Daedalion, When I check your IP, I can see your server. Are you sure you're testing the correct address?
#173 [09:43] <Daedalion> I read that we need the local adress to connect into the server, isn't it ?
#174 [09:44] <mattym> deathspawn, From within your network yes. For people not on your network, they need the Public IP
#175 [09:44] <CapFan67> Daedalion, The LAN IP is used if you're on the LAN. If you're on the Internet, you need to use your outside/Internet IP.
#176 [09:45] <Daedalion> Ok ! Thank you guys
#177 [09:51] * nathan [webchat@137-025-156-167.res.spectrum.com] has joined #minecrafthelp
#178 [09:52] * Tigerlilli [webchat@p5B3D20B0.dip0.t-ipconnect.de] has joined #minecrafthelp
#179 [09:53] <nathan> Hi i just bought minecraft java edition yesterday and every time i try to load the game up it says "GAME CRASH".
#180 [09:53] <Greymagic27> ??> nathan launcher/log
#181 [09:53] <Absol> nathan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#182 [09:54] <Tigerlilli> Hello i bought Minecraft in december 18 and it worked until 4 weeks ago , now i am only able to play demo mode , any hints ?
#183 [09:54] <Greymagic27> ??> Tigerlilli account/bug/demo
#184 [09:54] <Absol> Tigerlilli: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#185 [09:55] * James [webchat@178-85-0-168.dynamic.upc.nl] has joined #minecrafthelp
#186 [09:55] <James> Hello
#187 [09:55] <James> I need help
#188 [09:55] <James> I cant login into my minecraft account
#189 [09:55] <Greymagic27> James, Hi
#190 [09:55] <Greymagic27> What happens when you try?
#191 [09:55] <James> it says password is invalid
#192 [09:55] <Tigerlilli> thx i will try that
#193 [09:55] <James> I try to reset password
#194 [09:55] <James> but I dont receive an email
#195 [09:55] <James> its been 15 minutes
#196 [09:55] <Greymagic27> James, Have you checked your SPAM folder?
#197 [09:55] <James> Yes
#198 [09:55] <James> everything
#199 [09:56] <Greymagic27> ??> James account/send-email
#200 [09:56] <Absol> James: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#201 [09:56] <Absol> James: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#202 [09:56] <James> to 21 january
#203 [09:56] <James> Im not going to wait months for my account to be fixed
#204 [09:56] <nathan> when i followed step 5 nothing appeared
#205 [09:57] <Greymagic27> nathan, Have you clicked the play button?
#206 [09:57] <James> I send multiple emails but I dont get an answer
#207 [09:57] <Lord_Ralex> James, then you wait for one.
#208 [09:57] <nathan> yes
#209 [09:57] <Lord_Ralex> Spamming emails to them won't get you one any faster.
#210 [09:57] <James> wait?
#211 [09:57] <James> I waited for weeks already
#212 [09:57] <Greymagic27> ??> nathan launcher/log-txt
#213 [09:57] <Absol> nathan: We need to see your full launcher log, which is created in the game directory.
#214 [09:57] <Absol> nathan: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#215 [09:58] <James> you all cant help or do anything anyway
#216 [09:58] <Lord_Ralex> We're not Mojang
#217 [09:58] <James> all you do is just link people to the support email
#218 [09:58] <Lord_Ralex> We cannot help with account issues
#219 [09:58] <Greymagic27> James, That's all we can do really. We don't have the power to help with account issues
#220 [09:58] <James> then why is this chat in the email
#221 [09:58] <James> if you cant help at all
#222 [09:58] <Lord_Ralex> Did you read the email fully
#223 [09:59] <Lord_Ralex> Because it says "if you have technical issues, check this place out"
#224 [09:59] <James> I want my account back
#225 [10:00] <Lord_Ralex> Then wait for Mojang to reply back to you
#226 [10:00] <James> but that takes too long
#227 [10:00] * Lord_Ralex kicked James from #minecrafthelp (Reason: ames :Then we have nothing else to discuss)
#228 [10:00] * birdswalk [webchat@5353DB97.cm-6-4d.dynamic.ziggo.nl] has joined #minecrafthelp
#229 [10:00] <birdswalk> hello
#230 [10:01] <nathan> i use ubuntu, Right?
#231 [10:01] * Daedalion [webchat@186.85.92.92.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#232 [10:01] <birdswalk> Its been years since i played minecraft and wanted to play again today
#233 [10:01] <birdswalk> however when i tried to login my password didn't seem to match. So i tried the forgot my password button
#234 [10:02] <Greymagic27> nathan, Yea, use paste.ubuntu.com to post the log
#235 [10:02] <birdswalk> and sent the link to the email connected to the account
#236 [10:02] <birdswalk> but my email doesnt seem to receive the messages
#237 [10:02] <nathan> ok, i use my minecraft username?
#238 [10:02] <birdswalk> i checked the spam folders already and every other folder, but alas
#239 [10:02] <Greymagic27> birdswalk, In that case, you'll need to email mojang:
#240 [10:02] <Greymagic27> ??> birdswalk mojang/email
#241 [10:02] <Absol> birdswalk: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#242 [10:02] <Absol> birdswalk: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#243 [10:02] <Greymagic27> nathan, Yea, use your minecraft username
#244 [10:02] <nathan> alright
#245 [10:03] * Tigerlilli [webchat@p5B3D20B0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#246 [10:04] * birdswalk [webchat@5353DB97.cm-6-4d.dynamic.ziggo.nl] has quit. (Client Quit)
#247 [10:05] <nathan> alright i finished all the steps
#248 [10:05] <Greymagic27> nathan, Alright, Post the paste.ubuntu.com link here :D
#249 [10:06] <nathan> do i download it?
#250 [10:06] <Greymagic27> nathan, No. Do you have a url like this? https://paste.ubuntu.com/p/GrcMhSydnA/
#251 [10:06] <nathan> yes
#252 [10:07] <Greymagic27> Send that
#253 [10:07] <nathan> in this chat?
#254 [10:07] <Greymagic27> Yea, Send the URL here
#255 [10:07] <nathan> https://paste.ubuntu.com/p/NnTdR4jNKY/
#256 [10:08] <Greymagic27> nathan, Let's do a check to make sure there isn't any software causing this crash
#257 [10:08] <Greymagic27> ??> nathan tools/hjt
#258 [10:08] <Absol> nathan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#259 [10:08] <Absol> nathan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#260 [10:09] <nathan> alright
#261 [10:13] * Webchat224 [webchat@47-32-145-63.dhcp.snlo.ca.charter.com] has joined #minecrafthelp
#262 [10:13] * Espercorn kicked Webchat224 from #minecrafthelp (Reason: ebchat224 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#263 [10:15] <nathan> https://paste.ubuntu.com/p/pB7zxR4zXW/
#264 [10:15] <nathan> here
#265 [10:16] <Greymagic27> nathan, Disable discord overlay and any others you may have
#266 [10:18] <nathan> what do you mean disable?
#267 [10:18] <Greymagic27> Turn off
#268 [10:19] <nathan> sorry i know nothing about pc
#269 [10:19] <Greymagic27> nathan, I saw you had discord running, do you know how to get into user settings?
#270 [10:20] <nathan> like the computer's settings right?
#271 [10:21] <Greymagic27> nathan, No discords. On the bottom right do you see something like this? http://prntscr.com/mjnb1g
#272 [10:21] <nathan> oh< yea
#273 [10:21] <nathan> ,
#274 [10:21] <Greymagic27> Click that, then go to the overlay section
#275 [10:21] <Greymagic27> Then click this: http://prntscr.com/mjnbe0 and make it grey like mine
#276 [10:22] <nathan> done
#277 [10:22] <Greymagic27> Alright, Give minecraft a shot now
#278 [10:23] * Dredd6340 [webchat@wifi-ro-ip162.networx-bg.com] has joined #minecrafthelp
#279 [10:23] * xDespize [webchat@30.85-237-162.tkchopin.pl] has joined #minecrafthelp
#280 [10:23] <nathan> it didn't work :/
#281 [10:24] <Greymagic27> nathan, Are you using any other things that could have an overlay, like geforce experience?
#282 [10:24] <nathan> i tunes maybe?
#283 [10:24] <Dredd6340> Hello, when i launch minecraft it crashes instantly showing this: https://paste.gg/p/anonymous/93bd7c2036884ef4890b6b031c9aa087/files/6896dc52f75b4d8cb7e7d5a8774443d0/raw
#284 [10:25] <Greymagic27> I don't think that has an overlay but I do have an outdated version. Let's try a reinstall of your minecraft:
#285 [10:25] <Greymagic27> ??> nathan win/reisnt/full
#286 [10:25] <mattym> Dredd6340, Is that the full log?
#287 [10:25] <Greymagic27> ??> nathan win/reinst/full
#288 [10:25] <Absol> nathan: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#289 [10:25] <Absol> nathan: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#290 [10:25] <Dredd6340> mattym yes
#291 [10:26] <Dredd6340> actually this is the game output
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#293 [10:26] <mattym> ??> Dredd6340 launcher/log-txt
#294 [10:26] <Absol> Dredd6340: We need to see your full launcher log, which is created in the game directory.
#295 [10:26] <Absol> Dredd6340: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#296 [10:27] <xDespize> Hello , I'm having problems with logging into launcher and minecraft.net. Mojang repplied to my message and said that I must use McLeaks but there is a problem my pc ,,broke" few months ago and to use McLeaks admin account is needed and I have an account with admin rights but I can't log into it because it says ,,the group policy client service fai
#297 [10:27] <xDespize> led the sign-in" can I repair it somehow without using McLeaks?
#298 [10:27] <Greymagic27> ??> xDespize tools/hjt
#299 [10:27] <Absol> xDespize: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [10:27] <Absol> xDespize: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [10:29] <Dredd6340> there is no file called "launcher_log"
#302 [10:29] * nathan [webchat@137-025-156-167.res.spectrum.com] has joined #minecrafthelp
#303 [10:30] <nathan> i lost cnnection
#304 [10:30] <mattym> Dredd6340, Are you sure you are looking in your .minecraft folder?
#305 [10:30] <nathan> yea
#306 [10:30] <Dredd6340> yes
#307 [10:30] <Greymagic27> ??> nathan win/reinst/full
#308 [10:30] <Absol> nathan: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#309 [10:30] <Absol> nathan: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#310 [10:30] <nathan> i don't see saves
#311 [10:31] <Dredd6340> i didn't have this issue before i installed win 10
#312 [10:31] * helloman [webchat@91-160-239-68.subs.proxad.net] has joined #minecrafthelp
#313 [10:31] <helloman> hello
#314 [10:32] <Greymagic27> nathan, If you don't have a saves folder, just move onto the next bit of the instructions
#315 [10:32] <mattym> ??> Dredd6340 tools/hjt
#316 [10:32] <Absol> Dredd6340: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#317 [10:32] <Absol> Dredd6340: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#318 [10:32] <Greymagic27> helloman, Hi
#319 [10:32] <xDespize> https://paste.ubuntu.com/p/T6nvKSZDYM/
#320 [10:32] <nathan> i've never been able to open minecraft so i think that's why there is no save file
#321 [10:32] <Greymagic27> ??> xDespize info/mcleaks
#322 [10:32] <Absol> xDespize: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#323 [10:33] <Absol> xDespize: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#324 [10:33] <Greymagic27> ??> xDespize win/hosts/edit
#325 [10:33] <Absol> xDespize: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#326 [10:33] <Absol> xDespize: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#327 [10:33] <helloman> can you look this : https://bugs.mojang.com/projects/MC/issues/MC-144002
#328 [10:33] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 202 seconds)
#329 [10:33] <Greymagic27> urielsalis, has responded to it helloman and linked you here: https://bugs.mojang.com/browse/MC-34749
#330 [10:33] <Greymagic27> We can help you find whats causing the issue though:
#331 [10:33] <Greymagic27> ??> helloman tools/hjt
#332 [10:33] <Absol> helloman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#333 [10:33] <Absol> helloman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#334 [10:33] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#335 [10:34] <nathan> hello??
#336 [10:34] <Greymagic27> nathan, Follow the uninstall steps I sent
#337 [10:34] <helloman> absol what is this
#338 [10:34] <Dredd6340> https://paste.ubuntu.com/p/42RhzgczXC/
#339 [10:35] <Greymagic27> helloman, It's a tool which lists all the programs on your PC so we can find the offending ones
#340 [10:35] <Greymagic27> It's open source and we trust it completely
#341 [10:36] <nathan> there is nothing that says saves
#342 [10:37] <Greymagic27> nathan, Skip that step, if you haven't been able to launch the game then it wont have created one
#343 [10:37] <nathan> okay
#344 [10:38] <helloman> absol https://paste.ubuntu.com/p/JywjFwyXf7/
#345 [10:38] <nathan> but i still delete everything?
#346 [10:38] <mattym> Dredd6340, See the info here https://minecraftirc.net/support-articles/windows/special-characters/
#347 [10:38] <Greymagic27> nathan, Yes, delete everything in .minecraft
#348 [10:38] <nathan> okay
#349 [10:38] <Greymagic27> helloman, Try disabling your avast
#350 [10:39] <helloman> okay
#351 [10:39] <helloman> i test
#352 [10:39] <helloman> one momentt
#353 [10:39] <helloman> *moment
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#355 [10:41] * xDespize [webchat@30.85-237-162.tkchopin.pl] has quit. (Quit: webchat.esper.net)
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#357 [10:42] * xDespize [webchat@30.85-237-162.tkchopin.pl] has joined #minecrafthelp
#358 [10:42] <Dotzler> Hello
#359 [10:42] <Greymagic27> Dotzler, Howdy
#360 [10:42] * helloman [webchat@91-160-239-68.subs.proxad.net] has joined #minecrafthelp
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#362 [10:43] <helloman> i'm back
#363 [10:43] <Greymagic27> helloman, Welcome back, did disabling it work?
#364 [10:43] <helloman> it's not avast
#365 [10:43] <xDespize> I don't know that I did something wrong or didn't do something that I must but it's still not working
#366 [10:43] <helloman> no
#367 [10:43] <Dotzler> I Need Help because i cant connect to MC because i have used an email, which i do not use nowadays to create an account and i do not know the old one
#368 [10:43] <Greymagic27> Dotzler, What message is it giving you?
#369 [10:44] <Greymagic27> xDespize, Can you confirm you removed it from your host file?
#370 [10:44] <Dotzler> No one because i cant remember my Password either
#371 [10:44] <Greymagic27> Dotzler, It's not giving you a message?
#372 [10:44] <Dotzler> and i cant get a new one because i do not know the old email i just know the username of my account
#373 [10:44] <Greymagic27> helloman, disabling it didn't work?
#374 [10:44] <xDespize> I just removed everything from host file
#375 [10:44] <Greymagic27> xDespize, Can you send another HJT report?
#376 [10:45] <xDespize> Ok
#377 [10:45] <Dotzler> can you help me in this case?
#378 [10:45] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#379 [10:45] <Greymagic27> Dotzler, Do you get any message?
#380 [10:45] <Dotzler> where?
#381 [10:45] * Dredd6340 [webchat@wifi-ro-ip162.networx-bg.com] has quit. (Quit: webchat.esper.net)
#382 [10:45] <Greymagic27> When you try to login, does it say anything or does it just not work
#383 [10:46] <helloman> Greymagic27 no it did not do anything
#384 [10:46] <mattym> helloman, Do you know how to edit your launch profiles JVM arguments?
#385 [10:46] <Dotzler> it says invalid username or password
#386 [10:46] <xDespize> https://paste.ubuntu.com/p/kFyqYWx8MR/
#387 [10:47] <xDespize> Previously it was having 7000+ files
#388 [10:47] <helloman> yes
#389 [10:47] <xDespize> And now 6950
#390 [10:47] <Greymagic27> It's still detecting mcleaks xDespize
#391 [10:47] <Greymagic27> ??> xDespize win/hosts/edit
#392 [10:47] <Absol> xDespize: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#393 [10:47] <mattym> helloman, Go to the JVM argument line, add a space at the end followed by -Djava.net.preferIPv4Stack=true
#394 [10:47] <Absol> xDespize: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#395 [10:47] <Greymagic27> Make sure everything is removed from there
#396 [10:47] <Dotzler> hey gays i have found my Password i am so crazy and sorrry :) wish you a nice evening
#397 [10:48] <helloman> i test
#398 [10:48] <Greymagic27> Dotzler, Glad it's working, you as well
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#400 [10:48] <mattym> xDespize, If you do not have admin access on the computer. You will not be able to fix this issue.
#401 [10:48] <CapFan67> xDespize, and by "everything", Greymagic27 means any lines with the word "Mojang.com"
#402 [10:48] <Dotzler> love you all
#403 [10:48] <Dotzler> does sb want to Play with me
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#405 [10:49] <helloman> it not good
#406 [10:49] <helloman> *'s
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#408 [10:50] * pedro [webchat@170-254-202-3.ultraconexao.com.br] has joined #minecrafthelp
#409 [10:50] <pedro> hi
#410 [10:50] <helloman> +mattym it's not good
#411 [10:50] <mattym> xDespize, I will say it again, if the admin account on your computer does not work properly, as you stated. You will not be able to fix that issue, without either fixing the admin account, or reformatting.
#412 [10:51] <mattym> helloman, Are you sure you added it exactly as described?
#413 [10:51] <pedro> hi, I can not access my account
#414 [10:51] <Greymagic27> pedro, Hi
#415 [10:51] <xDespize> Oh ok thanks
#416 [10:51] <Greymagic27> What happens when you try?
#417 [10:51] <xDespize> Then I just bought a game that I won't play ;-;
#418 [10:51] <helloman> i use multimc ( multimc.org )
#419 [10:52] * Fortnite_Borger [webchat@pool-108-16-253-61.phlapa.fios.verizon.net] has joined #minecrafthelp
#420 [10:52] <pedro> invalid login and password
#421 [10:52] <Fortnite_Borger> hey pedro
#422 [10:52] <Fortnite_Borger> i might be able to help
#423 [10:53] <Fortnite_Borger> i'm having problems with logging in too
#424 [10:53] <mattym> helloman, Use the official launcher, and make the changes there.
#425 [10:53] <Greymagic27> ??> pedro account/send-email
#426 [10:53] <Absol> pedro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [10:53] <Absol> pedro: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#428 [10:53] <helloman> i can't...
#429 [10:53] <Greymagic27> Fortnite_Borger, Hi, what's the issue your having?
#430 [10:53] <mattym> helloman, Why not?
#431 [10:54] <Fortnite_Borger> okay so i tried logging in and it said my account was locked so i check my email and the link provided tor eset password doesnt work
#432 [10:54] <Greymagic27> ??> Fortnite_Borger account/send-email
#433 [10:54] <Absol> Fortnite_Borger: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#434 [10:54] <Absol> Fortnite_Borger: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#435 [10:54] <helloman> mattym if i use official launcher, passworld invalid
#436 [10:54] * pedro [webchat@170-254-202-3.ultraconexao.com.br] has quit. (Client Quit)
#437 [10:54] <Fortnite_Borger> i tried taht and its been about a week
#438 [10:54] <Fortnite_Borger> with no response
#439 [10:55] <helloman> mattym I am obliged to give $ 0.1 to prove that I am an adult ... lol
#440 [10:55] <mattym> helloman, We do not support 3rd party launchers/clients.
#441 [10:55] <Greymagic27> Fortnite_Borger, Check here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#442 [10:55] <Fortnite_Borger> ty Greymagic27
#443 [10:56] * xDespize [webchat@30.85-237-162.tkchopin.pl] has quit. (Quit: webchat.esper.net)
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#446 [11:00] * Taczka45_ [webchat@public-gprs351461.centertel.pl] has joined #minecrafthelp
#447 [11:01] <Taczka45_> Hello
#448 [11:01] <Greymagic27> Taczka45_, Howdy
#449 [11:01] <Taczka45_> i have problem
#450 [11:01] <Greymagic27> What's the issue?
#451 [11:01] <Taczka45_> but i forget my email :(((
#452 [11:01] <Taczka45_> forgot
#453 [11:01] <Greymagic27> Taczka45_, Have you tried resetting it?
#454 [11:02] <Taczka45_> i forgot my email but
#455 [11:02] <Taczka45_> i missclicked
#456 [11:02] <Taczka45_> and i log out
#457 [11:02] <Greymagic27> ??> Taczka45_ account/reset-email
#458 [11:02] <Absol> Taczka45_: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#459 [11:03] <Taczka45_> i dont have email to my account
#460 [11:03] <Greymagic27> Taczka45_, In that case you'll need to email mojang
#461 [11:03] <Greymagic27> ??> Taczka45_ mojang/email
#462 [11:03] <Absol> Taczka45_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#463 [11:03] <Absol> Taczka45_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#464 [11:03] <Taczka45_> I remember my password
#465 [11:04] <Taczka45_> but i forgot my email
#466 [11:04] * nathan [webchat@137-025-156-167.res.spectrum.com] has joined #minecrafthelp
#467 [11:05] <nathan> okay, so i did everything you guys have told me to do and nothing has worked
#468 [11:05] <Taczka45_> ?
#469 [11:07] * iliyanman [webchat@95-42-114-103.ip.btc-net.bg] has joined #minecrafthelp
#470 [11:07] * iliyanman [webchat@95-42-114-103.ip.btc-net.bg] has joined #minecrafthelp
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#472 [11:09] <Greymagic27> nathan, Is it the same crash report?
#473 [11:09] <nathan> yes
#474 [11:10] <nathan> i think
#475 [11:10] <Greymagic27> Do the log steps again to confirm
#476 [11:11] * Helloman [webchat@91-160-239-68.subs.proxad.net] has joined #minecrafthelp
#477 [11:13] <nathan> https://paste.ubuntu.com/p/4BSRS84VgF/
#478 [11:13] <Greymagic27> ??> nathan win/dxdiag
#479 [11:13] <Absol> nathan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#480 [11:15] <iliyanman> When i try to open my minecraft it instantly crshes without a crash report. What do i do?
#481 [11:15] <Greymagic27> ??> iliyanman launcher/log
#482 [11:15] <Absol> iliyanman: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#483 [11:16] <Fortnite_Borger> Fortnite_Borger
#484 [11:16] * Fortnite_Borger [webchat@pool-108-16-253-61.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#485 [11:18] <nathan> https://paste.ubuntu.com/p/Bc3T6t7Fgh/
#486 [11:19] <Greymagic27> nathan, That's well below the minecraft requirments. You'll need to downgrade to windows 7 to continue playing or buy a new processor if your using a desktop PC
#487 [11:19] <nathan> is there anyway i can refund minecraft?
#488 [11:19] <Greymagic27> ??> nathan account/refund
#489 [11:19] <Absol> nathan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#490 [11:20] <iliyanman> https://paste.ubuntu.com/p/3pQ3H7SFsp/
#491 [11:20] <nathan> thanks
#492 [11:21] <Greymagic27> nathan, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#493 [11:21] * Helloman [webchat@91-160-239-68.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#494 [11:21] <nathan> im just gonna refund it
#495 [11:22] <Greymagic27> ??> iliyanman launcher/log-txt
#496 [11:22] <Absol> iliyanman: We need to see your full launcher log, which is created in the game directory.
#497 [11:22] <Absol> iliyanman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#498 [11:25] <iliyanman> https://paste.ubuntu.com/p/dQD9HMS4mh/
#499 [11:28] <nathan> now its not letting me send the email to refund minecraft
#500 [11:28] <Greymagic27> iliyanman, When does your minecraft crash?
#501 [11:28] <iliyanman> When i click Play on the launcher
#502 [11:29] * nathan [webchat@137-025-156-167.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#503 [11:29] <Greymagic27> iliyanman, Can you load it up again and send another log? I just want to be sure it's getting the whole thing before it crashes
#504 [11:30] * nathan [webchat@137-025-156-167.res.spectrum.com] has joined #minecrafthelp
#505 [11:30] <nathan> okay so how do i refund minecraft?
#506 [11:30] <Greymagic27> ??> nathan account/refund
#507 [11:30] <Absol> nathan: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#508 [11:31] <nathan> i tried that and it didnt let me send the email
#509 [11:31] <iliyanman> https://paste.ubuntu.com/p/MpjYqBnjN4/
#510 [11:31] <Greymagic27> nathan, Have you filled out all the boxes?
#511 [11:31] <nathan> yes
#512 [11:31] <Greymagic27> iliyanman, Can you also do another one from the game output
#513 [11:31] <Greymagic27> Sadly I have to go now, hopefully someone can hop in and take over
#514 [11:32] <nathan> this has been such a wast of time and money
#515 [11:32] <mattym> nathan, Why are you unable to send in the contact form?
#516 [11:33] <iliyanman> https://paste.ubuntu.com/p/8ccc5bvjd4/
#517 [11:34] <nathan> i think its because im trying to refund
#518 [11:34] <mattym> iliyanman, Are you usimg any texture or resource packs?
#519 [11:34] <iliyanman> no
#520 [11:35] <mattym> ??> iliyanman win/dxdiag
#521 [11:35] <Absol> iliyanman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#522 [11:35] <nathan> when i try to submit the email it says "If you are having difficulty running a game purchased through Mojang, please vis..." and sends me where i came from
#523 [11:35] <tyteen4a03> nathan: try another browser
#524 [11:35] <mattym> nathan, What i am asking, is what is preventing you from sending it, what does it tell you when you try?
#525 [11:36] <mattym> nathan, You need to actually scroll down the page and fill out the form
#526 [11:40] <iliyanman> https://paste.ubuntu.com/p/Fyvfhx5CdY/
#527 [11:42] <tyteen4a03> iliyanman: your GPU is not supported on Windows 10; you'll need to donwgrade to Windows 8
#528 [11:43] <mattym> Additionally, its well below the minimum requirements.
#529 [11:44] <iliyanman> thanks for the help
#530 [11:44] * iliyanman [webchat@95-42-114-103.ip.btc-net.bg] has quit. (Quit: webchat.esper.net)
#531 [11:44] <nathan> i did
#532 [11:47] <nathan> and for the subject i should put refund right?
#533 [11:48] <tyteen4a03> nathan: yes
#534 [11:48] <tyteen4a03> nathan: make sure to include your Transaction ID (from your receipt email)
#535 [11:51] <nathan> okay
#536 [11:55] <nathan> a screen keeps popping up saying this " We have not posted your question yet
#537 [11:55] <nathan> Perhaps one of these articles will help you get your answer..."
#538 [11:57] <nathan> but the refund article link is one of the listed links and that's exactly where i came from
#539 [11:57] * Max6 [webchat@net-188-152-144-160.cust.dsl.teletu.it] has joined #minecrafthelp
#540 [11:58] <Max6> hi, i've a question
#541 [11:58] <Max6> i've got Minecraft java edition
#542 [11:58] <Max6> can i get a copy free of minecraft windows 10 edition or i must buy ?
#543 [11:59] <CapFan67> Max6, that depends on your purchase date:
#544 [11:59] <CapFan67> ??> Max6 bedrock/code
#545 [11:59] <Absol> Max6: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#546 [12:00] <Max6> no i buy my copy tree days ago
#547 [12:00] <CapFan67> Max6, As the article states, that program has ended. If you purchased 3 days ago, you don't get Win10 Edition for free.
#548 [12:01] <Max6> can i replace edition ?
#549 [12:02] <CapFan67> Max6, Since the license is through a 3rd party (the platform) and not Mojang, I'm unaware of any such program. You can *try* requesting a refund for your Java Edition.
#550 [12:03] <CapFan67> Max6, Read the refund policy carefully:
#551 [12:03] <CapFan67> ??> Max6 account/refund
#552 [12:03] <Absol> Max6: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#553 [12:03] <Max6> ok, thanks a lot
#554 [12:03] * HeadenGx [webchat@lfbn-1-14084-104.w90-12.abo.wanadoo.fr] has joined #minecrafthelp
#555 [12:04] <HeadenGx> Hey guys, i can't receive an email to reset my password, how can i get my account so ?
#556 [12:04] <Greymagic27> HeadenGx, Hi, have you checked your spam folder?
#557 [12:05] <HeadenGx> Yes i did
#558 [12:05] <Greymagic27> HeadenGx, In that case, you'll need to email mojang:
#559 [12:05] <Greymagic27> ??> HeadenGx mojang/email
#560 [12:05] <Absol> HeadenGx: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#561 [12:05] <Absol> HeadenGx: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#562 [12:05] <HeadenGx> Thanks :)
#563 [12:06] <nathan> okay so are you guys just done helping me?
#564 [12:06] <tyteen4a03> nathan: again, you should see the submit button right under that; if not try a different browser
#565 [12:06] <nathan> its not the browser
#566 [12:07] <nathan> i dont know if theres another way to explain this
#567 [12:07] <tyteen4a03> nathan: how do you know?
#568 [12:07] <nathan> because i can see the submit button
#569 [12:07] <tyteen4a03> nathan: after the prompt to check for other articleS?
#570 [12:08] <CapFan67> nathan, Just as an aside, yesterday I had someone who wasn't seeing the context buttons on both Firefox and chrome, but Internet Explorer worked fine. Sometimes it's worth testing with different browsers.
#571 [12:08] * Max6 [webchat@net-188-152-144-160.cust.dsl.teletu.it] has quit. (Quit: webchat.esper.net)
#572 [12:11] <nathan> i'll try, sorry im just pretty mad because its been about two hours now
#573 [12:15] <nathan> the same thing happend
#574 [12:15] <nathan> i tried firefox
#575 [12:23] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#576 [12:24] * Gaurav [webchat@66.23.202.19] has joined #minecrafthelp
#577 [12:24] <CapFan67> nathan, When you fill out the form, you should be taken to this page. Note the "Send your email" button on the bottom. Do you see that button? https://i.imgur.com/X3a9ssj.png
#578 [12:24] <Gaurav> hello
#579 [12:24] <Gaurav> hello
#580 [12:25] * Gaurav [webchat@66.23.202.19] has left #minecrafthelp
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#583 [12:43] * GeeBee [webchat@HSI-KBW-078-043-040-226.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#584 [12:43] <Normyi> Hello, I can not connect to my account minecraft they tell me this: Failure authentication. Invalid username or password. While I changed the password 2,000,000,000 times and I try to co and it does not work so I decided to co me at the minecraft site but it still does not work. Optifine I try it does not work, mojang sa does not work. So I looked
#585 [12:43] <Normyi> to migrate my account but he said that I already have an account to this email how to do it please make it a day that I can not play anymore, I've all tried and it's 4 days I'm waiting
#586 [12:45] <Normyi> Hello, I can not connect to my account minecraft they tell me this: Failure authentication. Invalid username or password. While I changed the password 2,000,000,000 times and I try to co and it does not work so I decided to co me at the minecraft site but it still does not work. Optifine I try it does not work, mojang sa does not work. So I looked
#587 [12:45] <Normyi> to migrate my account but he said that I already have an account to this email how to do it please make it a day that I can not play anymore, I've all tried and it's 4 days I'm waiting
#588 [12:45] <CapFan67> Normyi, Are you able to log into Mojang.com?
#589 [12:46] <Normyi> No
#590 [12:46] <CapFan67> Normyi, When you try to log into your client, exactly what message do you get?
#591 [12:46] <Normyi> I can not go to monjang and minecraft
#592 [12:47] <CapFan67> Normyi, I'm asking about the game client. When you try to log into the launcher, exactly what message do you get?
#593 [12:47] <Normyi> Authentication Failure. Invalid username or password.
#594 [12:47] <Normyi> Normyi, I'm asking about the game client. When you try to log into the launcher, exactly what message do you get?
#595 [12:47] <CapFan67> Normyi, Ok. And you mentioned your account is not yet Migrated? (you sign in with username, not email)?
#596 [12:48] <Normyi> If with an email and when I look for migrated he tells me that an account already exists
#597 [12:48] <Normyi> It's 4 days I'm waiting
#598 [12:48] <CapFan67> Normyi, In that case, you'll need to contact Mojang support. Have you done that already?
#599 [12:49] * GeeBee [webchat@HSI-KBW-078-043-040-226.hsi4.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#600 [12:49] <Normyi> I did it several times on twitter, on the site, ...
#601 [12:50] <CapFan67> Normyi, I'm asking about the support form, found here: https://help.mojang.com/customer/portal/emails/new
#602 [12:50] <CapFan67> Normyi, Is that what you submitted 4 days ago?
#603 [12:50] <Normyi> I have already done
#604 [12:50] <CapFan67> Normyi, Ok. 4 days isn't long enough. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#605 [12:51] <Normyi> It's 4 days that I can not play and I have this problem and I send emails every day. Since I changed my cape I can not connect anymore
#606 [12:51] <CapFan67> Normyi, About "capes"...
#607 [12:52] <Normyi> Yes ?
#608 [12:52] <CapFan67> Normyi, Optifine is a non-Mojang site. Never provide your login credentials to a non-Mojang site. It is know to result in your account being locked due to suspicious activity. You will now need to wait for Mojang to respond to unlock your account.
#609 [12:53] <Normyi> Ok but can we do it faster because it's 4 days that I wait and I take my head!
#610 [12:53] * GeeBee [webchat@HSI-KBW-078-043-040-226.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#611 [12:53] <CapFan67> Normyi, We are not Mojang. I can only provide you with resources. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#612 [12:54] <Normyi> Ok thank you, it's just that I'd like to play ^^
#613 [12:54] <CapFan67> Normyi, I feel your pain. I wish it were faster too. I hope things work out for you.
#614 [12:55] <Normyi> Thank you
#615 [12:56] * EmilTrooper [webchat@fey75-2-78-194-0-14.fbxo.proxad.net] has joined #minecrafthelp
#616 [13:00] <EmilTrooper> I just launched my map in 1.10 while i created it in 1.19W06A. apparently it bugged and i can't get my map back. are there any backups existing somewhere? if so, how to get them back? thanks!
#617 [13:01] * EmilTrooper [webchat@fey75-2-78-194-0-14.fbxo.proxad.net] has quit. (Client Quit)
#618 [13:02] <GeeBee> Hello there, I bought a minecraft account in 2017 but didn't activate it. Now the activation code doesn't work and I don't know my password anymore. When I try to reset my password I don't get any mail back. Does anyone have an Idea what I can to?
#619 [13:05] <mattym> GeeBee, What do you by you didnt activate itm
#620 [13:07] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#621 [13:11] * Xaires [webchat@host-217-131-162-154.reverse.superonline.net] has joined #minecrafthelp
#622 [13:11] * Xaires [webchat@host-217-131-162-154.reverse.superonline.net] has quit. (Client Quit)
#623 [13:12] <tyteen4a03> ??> GeeBee account/send-email
#624 [13:12] <Absol> GeeBee: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#625 [13:12] <Absol> GeeBee: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#629 [13:19] <GeeBee> Ok thank you
#630 [13:30] * Brando [webchat@190.235.231.121] has joined #minecrafthelp
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#633 [13:38] <Brando> I need help for open Minecraft, its crashed when run the game. The error mention this: Couldn't set pixel format. Here is my diagnostic of DirectX: https://paste.ubuntu.com/p/PBj9q3rFTj/
#634 [13:42] <CapFan67> Brando, That's an older system indeed. Give me a moment.
#635 [13:43] <Brando> Ok
#636 [13:45] <CapFan67> Brando, Your card is very old, so we'll have to see if this works out. Your current driver is dated 2009. This is the latest driver for your OS/card: https://www.geforce.com/drivers/results/56378
#637 [13:45] <CapFan67> Brando, Install that driver then test.
#638 [13:46] <Brando> Ok thanks
#639 [13:46] <CapFan67> Brando, [insert standard disclaimer that GeForce Experience may cause crashes, so think carefuly before selecting it]
#640 [13:50] <Brando> I apologize, I speak very little English and I did not understand very well the last
#641 [13:50] * Nick [webchat@5e075c1e.bb.sky.com] has joined #minecrafthelp
#642 [13:51] * Nick is now known as Guest64836
#643 [13:51] <CapFan67> Brando, Sorry. I recommend that you unselect GeForce Experience during the installation.
#644 [13:52] <Brando> oh, ok thank
#645 [13:52] * SEBASTINA [webchat@p57A53F4C.dip0.t-ipconnect.de] has joined #minecrafthelp
#646 [13:52] <SEBASTINA> kelfpeoeorpro
#647 [13:53] * SEBASTINA [webchat@p57A53F4C.dip0.t-ipconnect.de] has quit. (Client Quit)
#648 [13:53] <Guest64836> been trying to play multiplayer with my partner and everytime i play for about 30 secs i get connection lost and then cant cant reconnect getting failed to connect to server each timer after.
#649 [13:53] <Guest64836> any advise as its gotten very frustrating
#650 [13:55] * alfie [webchat@host86-153-41-47.range86-153.btcentralplus.com] has joined #minecrafthelp
#651 [13:55] <alfie> my game keeps crashing before i can even play
#652 [13:56] <CapFan67> alfie, Do you receive an error number or description, or just "not responding"?
#653 [13:56] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
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#656 [14:04] * MubarekSincap [webchat@host-176-40-244-91.reverse.superonline.net] has joined #minecrafthelp
#657 [14:05] <MubarekSincap> Firstly, I am using translate. Suddenly java gives error after opening the game
#658 [14:06] * xfazii [webchat@ip-194.28.48.73.iwacom.net.pl] has joined #minecrafthelp
#659 [14:06] <mattym> MubarekSincap, What does the error say?
#660 [14:06] * xfazii [webchat@ip-194.28.48.73.iwacom.net.pl] has quit. (Client Quit)
#661 [14:07] <MubarekSincap> Error: Could not create the Java Virtual Machine.
#662 [14:07] <MubarekSincap> Error: A fatal exception has occured. Program will exit.
#663 [14:07] <mattym> ??> MubarekSincap tools/hjt
#664 [14:07] <Absol> MubarekSincap: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [14:07] <Absol> MubarekSincap: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [14:08] <MubarekSincap> https://paste.ubuntu.com/p/9HPywSnsmp/
#667 [14:09] <mattym> MubarekSincap, There are several things on your PC that may be causing the issue.
#668 [14:09] <mattym> MubarekSincap, Please review the information here https://minecraftirc.net/support-articles/known-incompatible-software/
#669 [14:11] <MubarekSincap> OK. I'm testing now.
#670 [14:12] <MubarekSincap> I'm deletingg McAffee
#671 [14:15] <MubarekSincap> I'm deleting Hamachi.
#672 [14:16] <mattym> MubarekSincap, Make sure you remove McAfee with the tool the article links to, and restart when it tells you to, otherwise it wont make a difference
#673 [14:17] <MubarekSincap> OK. Thanks. I'm restarting the computer. I hope so it will open xD
#674 [14:26] * xfazi [webchat@ip-194.28.48.73.iwacom.net.pl] has joined #minecrafthelp
#675 [14:26] <xfazi> hello
#676 [14:26] <CapFan67> Hi
#677 [14:28] <xfazi> someone know why i dont receiving email with reset password ?
#678 [14:28] <CapFan67> xfazi, Have you checked your spam/junk folders?
#679 [14:29] <xfazi> yes i do all of stuff on this site with help mojang
#680 [14:29] <xfazi> this account is not stolen becouse i cant make another account on this email
#681 [14:29] <CapFan67> xfazi, If you're not receiving Mojang system emails, you will need to contact Mojang Customer Support:
#682 [14:29] <CapFan67> ??> xfazi account/send-email
#683 [14:30] <Absol> xfazi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#684 [14:30] <Absol> xfazi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#685 [14:30] <xfazi> what if i dont have Transaction ID ? i bought minecraft a lot time ago
#686 [14:31] <CapFan67> xfazi, Here is a page that will help you find your Transaction ID:
#687 [14:31] <CapFan67> ??> xfazi account/trans-id
#688 [14:31] <Absol> xfazi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#689 [14:32] <CapFan67> xfazi, Your transaction ID makes recovery easy. If you *can't* find your transaction ID, tell mojang when you submit your ticket. They will tell you if you have any other options.
#690 [14:32] <xfazi> i bought minecraft on a old email and i migrate account to new one and i dont get acces to new one
#691 [14:33] <CapFan67> xfazi, Ah. Still, only Mojang can help you sort it out. You'll need to contact them.
#692 [14:34] <xfazi> ok thanks for help
#693 [14:35] * ChloeLisntDizzy [webchat@5.151.0.102] has joined #minecrafthelp
#694 [14:36] <ChloeLisntDizzy> Hi, I'm having an io.netty.channel.AbstractChannel$ error code when I'm trying to connect to a LAN server via a VPN
#695 [14:37] * zander [webchat@cpe-74-140-56-227.columbus.res.rr.com] has joined #minecrafthelp
#696 [14:38] <zander> my parents bought windows 10 minecraft and my brother is playing it and i added my account to the family, but it wont let me play i still have to buy it
#697 [14:38] * FLOPBOOK [webchat@pool-108-52-12-130.phlapa.fios.verizon.net] has joined #minecrafthelp
#698 [14:40] <FLOPBOOK> Hi, I bought a Minecraft account back in 2011 or 2012, and I just tried to sign in a few days ago and haven't been able to log in. I've tried every email/passcode combination that I would have had back then, but nothing is working. And due to the new Mojang log in system, that makes things a little more complicated. I'm really trying to get this so
#699 [14:40] <FLOPBOOK> rted out as I want to play the game again.
#700 [14:42] <zander> when you try and log in and get the password wrong does it say "forgot your password?"
#701 [14:46] <CapFan67> FLOPBOOK, So, your account is not migrated (You logged in with username and not an email)?
#702 [14:47] <CapFan67> zander, We don't offer Bedrock support here, so you may need to contact Windows Store support. However, I can tell you that the license is connected to the Microsoft Login used with the store. If you have a different login, you'd need a separate copy of the game. In any event, if you both want to play together, you'll need to copies.
#703 [14:48] <zander> ok, thank you
#704 [14:48] * zander [webchat@cpe-74-140-56-227.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#705 [14:48] <FLOPBOOK> My account is not migrated, I log in with a password
#706 [14:49] * xfazi [webchat@ip-194.28.48.73.iwacom.net.pl] has quit. (Quit: webchat.esper.net)
#707 [14:49] <CapFan67> FLOPBOOK, That makes self-service recovery more difficult. You will need to contact Mojang Customer Support:
#708 [14:49] <CapFan67> ??> FLOPBOOK account/send-email
#709 [14:49] <Absol> FLOPBOOK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#710 [14:49] <Absol> FLOPBOOK: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#711 [14:50] <CapFan67> FLOPBOOK, On the bright side, recovering your Transaction ID is very easy during that period:
#712 [14:50] <CapFan67> ??> FLOPBOOK account/trans-id
#713 [14:50] <Absol> FLOPBOOK: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#714 [14:51] <FLOPBOOK> I have already contacted them today, but I'm trying to get a little bit of more faster help. I bought the game through PayPal, but I just got off the phone with PayPal and they somehow don't have transaction history from that long ago because "all transactions from that period would have been deleted"
#715 [14:52] <FLOPBOOK> They said transactions from 2 years after it has been bought get deleted from their system, which I find to be very odd.
#716 [14:52] <CapFan67> FLOPBOOK, I have paypal as well. My transaction Export goes back past 2011, last time I checked. Here's our export instructions:
#717 [14:52] <CapFan67> ??> FLOPBOOK paypal/history
#718 [14:52] <Absol> FLOPBOOK: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#719 [14:54] * GeeBee [webchat@HSI-KBW-078-043-040-226.hsi4.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#720 [14:54] <FLOPBOOK> I just clicked on activity, but don't see a statements link/option.
#721 [14:55] <CapFan67> FLOPBOOK, statements is the lined bars on the right.
#722 [14:55] <CapFan67> FLOPBOOK, Testing the steps now myself.
#723 [14:59] * FLOPBOOK [webchat@pool-108-52-12-130.phlapa.fios.verizon.net] has joined #minecrafthelp
#724 [14:59] <FLOPBOOK> Hi im not sure if this is the same chat, my thing disconnected for a second
#725 [15:00] <CapFan67> FLOPBOOK, It is indeed the same.
#726 [15:00] <CapFan67> FLOPBOOK, Looks like the paypal historical export may have changed. A shame. =(
#727 [15:00] <FLOPBOOK> But anyway, I have two PayPal accounts- one which I used to purchase Minecraft in the first place, and the other which is my current account
#728 [15:01] <FLOPBOOK> for my current account, the "statement" section is there, but for my older PayPal account, it's not there
#729 [15:01] <FLOPBOOK> which is strange
#730 [15:01] <CapFan67> FLOPBOOK, The transaction ID is the easy way to regain control of your account. If you *can't* recover your transaction ID, mention this to Mojang when they reply and see what options you have available to you.
#731 [15:03] <FLOPBOOK> I contacted them with that problem being said in the message portion. Yeah I guess I'll wait for them to get back to me about not having a transaction ID. Thanks a lot to the both of you
#732 [15:03] <FLOPBOOK> Hopefully something works out
#733 [15:03] <CapFan67> FLOPBOOK, Best of luck.
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#735 [15:09] * abyss_l [webchat@207.189.31.168] has joined #minecrafthelp
#736 [15:10] <abyss_l> Every time I try to log in, I get "Could not connect to server" Any tips?
#737 [15:11] <CapFan67> abyss_l, You're behind a VPN now. Have you tried turning off your VPN to test?
#738 [15:12] <abyss_l> I have, I've even tried restarting my modem before
#739 [15:12] <abyss_l> Not much has come of it
#740 [15:12] <abyss_l> I tried reinstalling the launcher, but I can't re-login on the MC site to do it
#741 [15:12] <CapFan67> You're focusing on the game, but the likely cause is your VPN.
#742 [15:13] <abyss_l> Right well, I'll try that again a couple times. Thanks.
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#745 [15:28] * Joseph [webchat@75-57-110-137.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#746 [15:28] <Joseph> Help My Account Was stolen
#747 [15:29] <Joseph> i had tryed reseting my password it doesnt send me an email at all
#748 [15:30] <Joseph> please i cant login it the user also stole my optifine cape his username is KeroTheWolf, he stole my account
#749 [15:31] <Joseph> someone pease help
#750 [15:31] <mattym> ??> Joseph account/send-email
#751 [15:31] <Absol> Joseph: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#752 [15:31] <Absol> Joseph: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#753 [15:32] <Joseph> they changed my mojang account email now i cant reset my password
#754 [15:33] <Joseph> :c
#755 [15:34] <Joseph> they changed my email and password now i cant get my account back my minecraft username is XxX_Joseph_XxX
#756 [15:34] <mattym> Joseph, You need to contact Mojang as instructed.
#757 [15:34] <Joseph> ok
#758 [15:45] * nick [webchat@c-68-32-37-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#759 [15:45] <nick> The game crashed whilst initializing game
#760 [15:45] <nick> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#761 [15:45] * nick is now known as Guest37713
#762 [15:46] <Guest37713> i got this message trying to start minecraft
#763 [15:46] <Guest37713> The game crashed whilst initializing game
#764 [15:46] <Guest37713> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#765 [15:46] <CapFan67> Guest37713, Can you use /nick and choose a non-guest name?
#766 [15:47] <Guest37713> idk how to use this chat
#767 [15:47] <Guest37713> i came here looking for help
#768 [15:47] <CapFan67> Guest37713, Also, GLFW error usually indicates a driver issue. Let's see what you have:
#769 [15:47] <CapFan67> ??> Guest37713 GLFW error
#770 [15:47] <CapFan67> ??> Guest37713 win/dxdiag
#771 [15:47] <Absol> Guest37713: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#772 [15:48] <CapFan67> Guest37713, The /nick command lets you change the name you see in chat. "guest" might lump you in with other people and make conversation confusing. But, since you're the only one right now, no worries.
#773 [15:50] * Guest37713 [webchat@c-68-32-37-93.hsd1.mi.comcast.net] has quit. (Client Quit)
#774 [15:53] * swiftdad [webchat@c-68-32-37-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#775 [15:54] <swiftdad> i got logged out trying to figure out what absol sent me
#776 [15:54] <CapFan67> swiftdad, Do you need the instructions again?
#777 [15:55] <swiftdad> no
#778 [15:55] <CapFan67> swiftdad, Ok. Paste the link here when you have it.
#779 [15:56] <swiftdad> 70c2944c344c44149aa7f11e3d6d2cf5
#780 [15:56] <swiftdad> sorry for all the confusion earlier
#781 [15:57] <CapFan67> swiftdad, The instructions directed you to run dxdiag and paste the report to http://paste.ubuntu.com/ then give us the link.
#782 [15:57] <swiftdad> i clicked the wrong paste option?
#783 [15:58] <CapFan67> swiftdad, After you paste your dxdiag output to the web page, it'll provide you with a new page containing your report. We need the link to that page.
#784 [15:58] <swiftdad> https://paste.ubuntu.com/p/WHzVqSfD9f/
#785 [15:58] <swiftdad> this?
#786 [15:58] <CapFan67> swiftdad, Yes, that's it. Stand by...
#787 [15:58] <swiftdad> thank you
#788 [16:00] * Kinito15 [webchat@144.red-88-16-161.dynamicip.rima-tde.net] has joined #minecrafthelp
#789 [16:00] <Kinito15> Hi
#790 [16:00] <swiftdad> hello
#791 [16:00] <CapFan67> swiftdad, There are no WIn10 drivers for your CPU/GPU. Your system doesn't support Windows 10.
#792 [16:01] <swiftdad> so what does that mean?
#793 [16:01] <Kinito15> My account was hacked, they changed my name, and now i have to wait 21 days to change back my name, someone can help me?
#794 [16:01] <CapFan67> swiftdad, In fact, the latest OS with drivers for your CPU/GPU is Windows 7.
#795 [16:01] <swiftdad> i need to be able to run minecraft as my brother runs a server and i need to join it
#796 [16:01] <CapFan67> swiftdad, It means, your system can't run Minecraft as it's currently configured.
#797 [16:01] <mattym> swiftdad, It means that unless you reinstall Windows 7 on the computer, the game will not work. Additionally the hardware does not meet the requirements, so it will not work well even on Win 7.
#798 [16:02] <swiftdad> is there anything i can do?
#799 [16:02] <mattym> swiftdad, And due to the age of the hardware, 1.13.2 will be the last working version.
#800 [16:02] <swiftdad> i have that version and it will not load
#801 [16:02] <CapFan67> swiftdad, In fact, likely 1.13.2 will crash, and only 1.13.1 and older will run.
#802 [16:02] <mattym> swiftdad, Read all of what I and CapFan67 said
#803 [16:02] <swiftdad> i am trying to use tekxit as well and have no idea why it wont load either
#804 [16:02] <mattym> swiftdad, Bottom line, that computer is too old for the game.
#805 [16:03] <swiftdad> got it
#806 [16:03] <swiftdad> thanks
#807 [16:03] <mattym> Kinito15, You will just need to wait.
#808 [16:03] <CapFan67> Kinito15, There isn't a mechanism to rename your account more quickly that I'm aware of.
#809 [16:04] <swiftdad> am i good to leave the page?
#810 [16:04] <Kinito15> ok thank you
#811 [16:04] <CapFan67> swiftdad, Yes. I wish we'd had better news for you.
#812 [16:04] <mattym> swiftdad, Unless you have another question, yet.
#813 [16:04] * Kinito15 [webchat@144.red-88-16-161.dynamicip.rima-tde.net] has quit. (Client Quit)
#814 [16:04] <mattym> yes*
#815 [16:04] <swiftdad> i do not. thank you so much for your help
#816 [16:16] * davo [webchat@86-45-161-14-dynamic.agg2.blb.cld-dbn.eircom.net] has joined #minecrafthelp
#817 [16:19] <davo> I do not know the Email I used for my minecraft account and would like to migrate it to a mojang account. I cannot get my transaction ID because it is on the email I originally used. What can I do
#818 [16:21] <CapFan67> davo, without knowing your original email account, you'll need to contact Mojang. They will require that you provide proof of ownership. The transaction ID makes this easy. Without it, you'll have to see if they offer any other options.
#819 [16:21] <CapFan67> ??> davo account/send-email
#820 [16:21] <Absol> davo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#821 [16:21] <Absol> davo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#822 [16:22] <davo> Okay I will try. Thanks
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#824 [16:38] * _ToXiN3r_ [webchat@dsl-189-248-149-3-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#825 [16:38] <_ToXiN3r_> hi
#826 [16:38] <_ToXiN3r_> i need help
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#828 [16:49] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has joined #minecrafthelp
#829 [16:50] <Richy08123> Hi
#830 [16:50] <Richy08123> When I try to log into any account on my computer, it won'\t
#831 [16:50] <Richy08123> it says "Could not connect to server"
#832 [16:52] <Richy08123> ?
#833 [16:56] * milk [webchat@c-76-21-133-174.hsd1.md.comcast.net] has joined #minecrafthelp
#834 [16:57] <milk> So today, I was trying to find my minecraft account and I have not been able to find the email that I migrated to. I know what it came from but the email shown does not tell you what you migrate it to. I would love to know if there is a way for me to find it out and get back into my account.
#835 [17:01] <tyteen4a03> ??> milk account/forgot-email
#836 [17:01] <Absol> milk: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#837 [17:04] <milk> yeah i did that and it seems that my normal email that i would have migrated to doesnt have it connected
#838 [17:04] * zMega [webchat@177-71.91-179.bendersom.com.br] has joined #minecrafthelp
#839 [17:06] <milk> edit: just updated the password and it doesnt change anything
#840 [17:06] <zMega> skin preview does not appear on the site to change my skin how do I solve this?
#841 [17:06] <zMega> skin preview does not appear on the site to change my skin how do I solve this?
#842 [17:08] * zMega [webchat@177-71.91-179.bendersom.com.br] has left #minecrafthelp
#843 [17:09] <Richy08123> When I try to log into any account on my computer, it says "Could not connect to server"
#844 [17:10] <mattym> ??> Richy08123 tools/hjt
#845 [17:10] <Absol> Richy08123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [17:10] <Absol> Richy08123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#847 [17:24] * YaBoiKev [webchat@207.189.30.156] has joined #minecrafthelp
#848 [17:24] <Richy08123> https://paste.ubuntu.com/p/2xtYSgkczn/
#849 [17:25] <Richy08123> Is this what you wanted?
#850 [17:25] <mattym> ??> Richy08123 info/mcleaks
#851 [17:25] <Absol> Richy08123: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#852 [17:25] <Absol> Richy08123: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#853 [17:26] <mattym> ??> Richy08123 win/hosts/edit
#854 [17:26] <Absol> Richy08123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#855 [17:26] <Absol> Richy08123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#856 [17:26] * milk [webchat@c-76-21-133-174.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#857 [17:28] <YaBoiKev> Anybody know what issues cause the "Cannot connect to server" error on the login screen?
#858 [17:28] <mattym> ??> YaBoiKev tools/hjt
#859 [17:28] <Absol> YaBoiKev: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#860 [17:28] <Absol> YaBoiKev: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#861 [17:35] * Jaxonator66 [webchat@67-2-195-139.slkc.qwest.net] has joined #minecrafthelp
#862 [17:36] <Jaxonator66> Hey! I just wanted to know how to fix this https://paste.ubuntu.com/p/wXfFB3gByw/
#863 [17:37] <mattym> Jaxonator66, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#864 [17:37] <Jaxonator66> Ok. Thank you so much!
#865 [17:37] <mattym> Jaxonator66, Additionally, due to the age of your hardware, even on Windows 7, the current version of Minecraft 1.13.2 will be the last version that can even work.
#866 [17:38] <Jaxonator66> Thanks!
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#872 [17:56] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has joined #minecrafthelp
#873 [17:57] <Richy08123> Hi I cannot log into my account, it says "Could not connect to server".
#874 [17:57] <mattym> Richy08123, You need to do the instructions you were given.
#875 [17:57] <mattym> ??> Richy08123 info/mcleaks
#876 [17:57] <Absol> Richy08123: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#877 [17:57] <Absol> Richy08123: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#878 [17:57] <mattym> ??> Richy08123 win/hosts/edit
#879 [17:58] <Absol> Richy08123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#880 [17:58] <Absol> Richy08123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#881 [17:58] <Richy08123> I did that it didnt work
#882 [17:58] <mattym> Richy08123, Make sure you followed the instructions exactly.
#883 [18:00] <Richy08123> I did
#884 [18:00] <mattym> ??> Richy08123 tools/hjt
#885 [18:00] <Absol> Richy08123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#886 [18:00] <Absol> Richy08123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#887 [18:01] * Lord_of_Life [~Lord@77.28.165.162] has joined #minecrafthelp
#888 [18:01] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#889 [18:04] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has joined #minecrafthelp
#890 [18:04] <Richy08123> https://paste.ubuntu.com/p/kb779n9mvv/ I keep trying to log into my account it says "Could not connect to server"
#891 [18:05] <mattym> ??> Richy08123 av/adwcleaner
#892 [18:05] <Absol> Richy08123: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#893 [18:05] <Absol> Richy08123: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#894 [18:05] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 198 seconds)
#895 [18:06] <Richy08123> Ok will do
#896 [18:07] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has quit. (Client Quit)
#897 [18:13] * Richy08123 [webchat@cpe-75-185-88-119.cinci.res.rr.com] has joined #minecrafthelp
#898 [18:13] <Richy08123> It works now
#899 [18:13] <Richy08123> Thank you
#900 [18:21] * isaac [webchat@c-73-109-118-118.hsd1.wa.comcast.net] has joined #minecrafthelp
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#902 [18:21] <isaac> Hello?
#903 [18:22] <isaac> Why can't I add players to my realm?
#904 [18:22] <mattym> isaac, What happens when you try to?
#905 [18:24] <isaac> A text shows up saying it wont accept player name
#906 [18:25] <mattym> isaac, Is it a Java, or Bedrock Realm?
#907 [18:25] <isaac> I believe it is a java realm, I am unfamiliar with versions
#908 [18:25] <mattym> isaac, What version number of the game are you on when playing in the Realm?
#909 [18:26] <isaac> 1.13.2
#910 [18:26] <mattym> isaac, Ok, thats a Java Realm.
#911 [18:26] <mattym> isaac, Are the other users you are trying to add also Java Edition users?
#912 [18:28] <isaac> Im not sure, I do know they are xbox players. Realms can be cross-platform right?
#913 [18:28] <mattym> isaac, No
#914 [18:28] <mattym> isaac, A Java Edition Realm, is not cross-platform capable.
#915 [18:28] <isaac> Is there a way to change it?
#916 [18:29] <mattym> isaac, No. You would need to start a Bedrock edition Realm. And use a compatible version to play.
#917 [18:30] <isaac> What are the steps for setting one up?
#918 [18:30] <mattym> isaac, You need to purchase the correct Realm subscription.
#919 [18:33] <isaac> I purchased Minecreft when I had windows 7. Just recently I upgraded to windows 10. I dont know what version I have.
#920 [18:34] <mattym> isaac, 1.13.2 is a Java Edition version, so you have Java Edition. If you bought the game before October 19th 2018, you also have a code to access the Windows 10 Edition.
#921 [18:34] <mattym> isaac, The Windows 10 Edition, will work on a Bedrock Realm. But a Bedrock Realm is a separate purchase from the Java Realm you currently have.
#922 [18:35] <mattym> isaac, The Bedrock Realm, will also support users from Xbox One, Nintendo Switch, and the Mobile versions of the game.
#923 [18:36] <isaac> So I need to get minecraft for windows 10?
#924 [18:38] <mattym> isaac, Did you purchase the Java Version (the one you are currently using), before October 18th 2018?
#925 [18:38] <mattym> 19th*
#926 [18:38] <isaac> No, sometime January I believe
#927 [18:38] <mattym> isaac, In that case you would need to purchase the Windows 10 Edition via the Microsft Store app on Win10.
#928 [18:39] <mattym> isaac, https://www.microsoft.com/en-us/p/minecraft-for-windows-10/9nblggh2jhxj?ocid=MCW10_int_omc_min&rtc=1&activetab=pivot%3Aoverviewtab
#929 [18:40] <isaac> Ok sounds cool. Is there anyway I can cancel my java realm?
#930 [18:40] <mattym> isaac, You can cancel it now, so that it will be not charged again, but the current subscription will still run for the time you have paid for.
#931 [18:42] <isaac> Alright, I guess ill do that, Thanks for the help, I really appreciate it.
#932 [19:19] * Jason [webchat@cpe-184-54-246-222.swo.res.rr.com] has joined #minecrafthelp
#933 [19:21] <Jason> I cannot log onto my minecraft account. I haven't played in a year or two so i don't know if it was deactivated. I tried to do the forget password option but i never got a email back. It has been over 15 minutes.
#934 [19:30] * Akaisame [webchat@xplr-104-249-230-61.xplornet.com] has joined #minecrafthelp
#935 [19:32] <Akaisame> hey, i got trouble with my minecraft, i can't launch any version of the game, and i got stuck on the mojang loading screen on the game (sorry for my bad english)
#936 [19:34] * chumppy [webchat@207.172.183.139] has joined #minecrafthelp
#937 [19:36] <chumppy> I have a singleplayer Minecraft world that I wanted a friend to join and play with me on. so I clicked open to lan set it to survival and no cheats and then clicked okay. however it is not popping up when they go into their multiplayer on their laptop. I want to clarify we are you two different laptops and accounts we are also in the same house
#938 [19:36] <chumppy> using the same wifi
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#943 [20:24] <mar> my minecraft wont download properly
#944 [20:24] <mar> rain5.ogg
#945 [20:59] * Stanicek3 [webchat@dyn-24-49-35-187.myactv.net] has joined #minecrafthelp
#946 [21:01] <Stanicek3> Hello! I am having an issue where Minecraft is crashing on startup. The version is unmodded and I have already attempted a fresh install of both Minecraft and Java. The log is here: https://paste.ubuntu.com/p/xgmR85NB5D/
#947 [21:05] * swiftdad [webchat@c-68-32-37-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#948 [21:05] <swiftdad> so my brother says i should be able to run minecraft on this laptop and whoever told me i couldnt needs to try something else
#949 [21:06] <CapFan67> Stanicek3, That error is sometimes caused by incompatible software. Let's see what's running:
#950 [21:06] <CapFan67> ??> Stanicek3 tools/hjt
#951 [21:06] <Absol> Stanicek3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [21:06] <Absol> Stanicek3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [21:06] <swiftdad> i sent my diag and they said it wasnt possible to run on windows 7 yet thats what he uses
#954 [21:06] <CapFan67> swiftdad, Do you get an error number or description, or just "not responding?"
#955 [21:07] <swiftdad> where?
#956 [21:07] <CapFan67> *looking back at the logs* Ah, that was me. YOu had the very old hardware.
#957 [21:08] <swiftdad> my brother says he uses the same thing i use and has no problems. he runs the server he uses
#958 [21:08] <swiftdad> so im thoroughly confused
#959 [21:08] <Stanicek3> I am downloading Hijack now. One moment.
#960 [21:08] <swiftdad> im 33 and know my way around a computer pretty well.
#961 [21:09] <CapFan67> swiftdad, Intel offers no Windows 10 drivers for your CPU/GPU.
#962 [21:09] <CapFan67> swiftdad, Here are the drivers for your CPU/GPU: https://downloadcenter.intel.com/product/81507
#963 [21:09] <swiftdad> so its because of the laptop?
#964 [21:09] <swiftdad> i know he doesnt have an hp
#965 [21:09] <CapFan67> swiftdad, It's because of the CPU. Your specific Celeron CPU doesn't have updated drivers.
#966 [21:10] <CapFan67> swiftdad, It *might* run on Windows 7, but we know that 1.14 won't allow you to toggle VBOs, so our other warning was that even with Win7, you may not be able to run anything past 1.13.2.
#967 [21:11] <swiftdad> gotcha
#968 [21:11] <swiftdad> and there is nothing i can do with this laptop to make it run minecraft? updating or anything
#969 [21:11] <CapFan67> swiftdad, Again, you could load Win7 which does have drivers. 1.13.2 might run with the proper drivers installed.
#970 [21:12] <swiftdad> i would need a disc for that right?
#971 [21:12] <CapFan67> swiftdad, If it were me, I'd install on a separate drive and preserve my existing drive in case it didn't work out. They're very cheap.
#972 [21:13] <Stanicek3> https://paste.ubuntu.com/p/zPjv9mVtmS/ Here is the link from HJT
#973 [21:13] <CapFan67> swiftdad, Or, if you have room, create a partition and dual boot.
#974 [21:14] <swiftdad> any clue what driver i would need?
#975 [21:14] <CapFan67> Stanicek3, You have malware known to cause your error code (RelevantKnoweldge). I'll link the removal instructions. You also have Discord. Make sure the overlay is disabled:
#976 [21:14] <CapFan67> ??> Stanicek3 av/adwcleaner
#977 [21:14] <Absol> Stanicek3: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#978 [21:14] <Absol> Stanicek3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#979 [21:14] <CapFan67> swiftdad, I linked the driver above. I'll link it again:
#980 [21:14] <CapFan67> swiftdad, https://downloadcenter.intel.com/product/81507
#981 [21:14] <swiftdad> i think i missed it. sorry
#982 [21:15] <CapFan67> swiftdad, I apologize. It's an XP driver. ..that might be a problem.
#983 [21:16] <CapFan67> swiftdad, Gah.. I didn't have the page expanded. There are Win7 graphics drivers below.
#984 [21:17] <CapFan67> swiftdad, Note: you have 32 bit processor. The default Minecraft install will allocate 2G, which will be a problem. You will have to reduce that slowly to find a working memory allocation.
#985 [21:17] <swiftdad> how do i do that?
#986 [21:17] <swiftdad> i just need the game to load so i can moderate
#987 [21:17] <CapFan67> swiftdad, Edit your JVM Arguments in your Minecraft profile.
#988 [21:17] <Stanicek3> Thank you. I am taking care of getting ADWCleaner now
#989 [21:19] <swiftdad> i downloaded and still nothing
#990 [21:19] <CapFan67> swiftdad, ...downloaded what?
#991 [21:20] <swiftdad> the driver
#992 [21:20] * Kalaghni [webchat@d24-36-246-92.home1.cgocable.net] has joined #minecrafthelp
#993 [21:20] <swiftdad> at least it said i did
#994 [21:20] <CapFan67> swiftdad, It's a Windows 7 driver. ...you are running Windows 10. You will need to downgrade to install a working driver.
#995 [21:20] <Kalaghni> I filled out an account stolen form to mojang, its been about a week and still no response what should i do?
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#997 [21:20] <Stanicek3> Computer is restarting now.
#998 [21:20] <swiftdad> so i cant run it on windows 10? i gotta downgrade first?
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#1000 [21:21] <CapFan67> Kalaghni, Too soon. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1001 [21:21] <swiftdad> im so confused
#1002 [21:21] <CapFan67> swiftdad, To be very clear: There are no Windows 10 CPU/GPU drivers for your processor. Only Win7 and Xp.
#1003 [21:22] <swiftdad> alright so how do i roll it back to 7?
#1004 [21:22] <CapFan67> swiftdad, Your machine doesn't support Windows 10, and shouldn't have it installed.
#1005 [21:22] <CapFan67> swiftdad, Find the machine's install media, and install the provided OS.
#1006 [21:22] <swiftdad> and what would i do to find that?
#1007 [21:23] <CapFan67> swiftdad, I very sorry that I'm not there to look around your closets. I have no idea where your system disks are.
#1008 [21:23] <swiftdad> lmao
#1009 [21:23] <swiftdad> i got this from someone living in the house
#1010 [21:23] <Stanicek3> Computer is restarted. Any next steps?
#1011 [21:24] <CapFan67> swiftdad, All humor aside, that's a sadly old machine. It will take a heroic effort to make Minecraft run on that machine.
#1012 [21:24] * Dillon [webchat@c-76-113-64-152.hsd1.nm.comcast.net] has joined #minecrafthelp
#1013 [21:24] <swiftdad> fair enough
#1014 [21:24] <CapFan67> Stanicek3, if you've finished the cleanup, try running Minecraft. Be patient, the first run may take a few minutes.
#1015 [21:24] <swiftdad> i will check other resources and see if i can get something going
#1016 [21:24] <Stanicek3> Okay.
#1017 [21:24] <CapFan67> swiftdad, I do wish you the best of luck with it.
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#1019 [21:25] <swiftdad> thank you +CapFan67
#1020 [21:25] <CapFan67> swiftdad, *tips hat*
#1021 [21:25] <Dillon> Hey, does anyone know how to fix the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information error when trying to connect to my personal server?
#1022 [21:25] <swiftdad> i will be sure to come and let you know when i get everything up and running
#1023 [21:25] <CapFan67> swiftdad, I'll be glad to hear it.
#1024 [21:26] <swiftdad> take care
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#1026 [21:26] <CapFan67> Dillon, "time out" generally means a network connection break between the systems, and/or incorrect address. Is the connecting person on the same network/LAN with you, or connecting over the internet?
#1027 [21:27] <Dillon> I am actually trying to connect to it myself but the other person connecting to it will be over the internet
#1028 [21:27] <Dillon> They arent on right now so I was trying to get the server set up beforehand
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#1030 [21:27] <CapFan67> Dillon, Are you trying to connect from the same machine as the server, or a different machine?
#1031 [21:28] <Dillon> Same machine
#1032 [21:28] <Stanicek3> Thank you so much, it was able to work!
#1033 [21:28] <CapFan67> Dillon, Did you try to connect using the LAN IP, or using 127.0.0.1?
#1034 [21:29] <CapFan67> Stanicek3, So glad to hear. Enjoy!
#1035 [21:29] <Stanicek3> Thanks, have a good night!
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#1037 [21:29] <Dillon> I am using LAN but I tried using my IP address. I see that that is wrong
#1038 [21:30] <Dillon> I just connected myself. Let me see if the other person can connect and then I will ask if they are having problems
#1039 [21:30] <CapFan67> Dillon, Yeah, normally you can't connect from inside to your outside IP routed back in. It's called NAT Loopback, and not supported by most routers.
#1040 [21:30] <CapFan67> Dillon, You can test the outside IP yourself. use this tool: https://dinnerbone.com/minecraft/tools/status/
#1041 [21:31] <Dillon> I do have another question though. My server is giving me warning saying I am 49 ticks behind, is that okay?
#1042 [21:31] <Dillon> Just because my connection is weak or something? I dont have the best internet, just enough to do servers but not have anything fancy
#1043 [21:31] <CapFan67> "49 ticks behind" means the system is overloaded. Sounds like your processor is underpowered for running a server.
#1044 [21:32] <CapFan67> Dillon, It'll work with "ticks behind" but will be laggy. You'll have to decide if it's good enough.
#1045 [21:33] <Dillon> Hmm interesting. I feel like I have a strong processor but also I havent played minecraft since 2015 so theres probably lot more to load
#1046 [21:35] <chumppy> I have a singleplayer Minecraft world that I wanted a friend to join and play with me on. so I clicked open to lan set it to survival and no cheats and then clicked okay. however it is not popping up when they go into their multiplayer on their laptop. I want to clarify we are you two different laptops and accounts we are also in the same house usi
#1047 [21:35] <chumppy> ng the same wifi
#1048 [21:37] <CapFan67> chumppy, That usually boils down to firewall issues on the host system, and occasionally on the client. As a test, close minecraft, temporarily turn off the firewall on both machines, then test again.
#1049 [21:40] <CapFan67> Dillon, I feel like we got offtrack. Were you able to test with Dinnerbone's tool, and is everything working?
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#1052 [21:42] * itg [webchat@c-73-109-118-118.hsd1.wa.comcast.net] has joined #minecrafthelp
#1053 [21:47] <itg> I bought minecraft java edition a couple months ago but in order to use cross platform realms I need minecraft for windows 10. Do I still have to buy the windows 10 edition even though I bought a different version?
#1054 [21:48] <CapFan67> itg, if your purchase was before October 19th, you also get Win10 Edition for free. Otherwise, you'll need to buy the Win10 Edition to play with other bedrock players.
#1055 [21:49] <itg> Is there another way to get win10 without paying a second time?
#1056 [21:50] <Dillon> Oh I didnt use the dinnerbone tool
#1057 [21:50] <Dillon> I was able to connect to the server when I just typed the port number
#1058 [21:50] <Dillon> But I havent checked if the other can join because they arent online yet
#1059 [21:50] * ImN0tyaello_ [webchat@customer-201-141-85-59.cablevision.net.mx] has joined #minecrafthelp
#1060 [21:50] <CapFan67> Dillon, Of course, the question was can you connect from the outside, which is what the tool tests.
#1061 [21:50] <CapFan67> itg, No. It's a separate game.
#1062 [21:51] <Dillon> Ohhhhh
#1063 [21:51] <Dillon> Ill check that then
#1064 [21:51] * izik [webchat@c-71-199-16-99.hsd1.ut.comcast.net] has joined #minecrafthelp
#1065 [21:51] <ImN0tyaello_> I have this problem, someone can help me?
#1066 [21:51] <ImN0tyaello_> https://paste.gg/p/anonymous/e1c0ec58520046dca450c969d36bb5bd
#1067 [21:52] <Dillon> CapFan, no I was unable to connect
#1068 [21:52] <izik> i forgot the e mail to my account
#1069 [21:52] <CapFan67> ImN0tyaello_, "-Xmx1G" Have you tried increasing that to 2G?
#1070 [21:53] <CapFan67> Dillon, In that case, either your host machine firewall is an issue, or your router is not setup correctly.
#1071 [21:53] <CapFan67> Dillon, To determine where the problem is, you'd need a different PC to test with, to try and connect inside the LAN.
#1072 [21:53] <ImN0tyaello_> I gonna try
#1073 [21:53] <Dillon> Do I need another account?
#1074 [21:53] <CapFan67> izik, Do you not know which of your emails is the rigth one, or are you sure you don't have access to the email any longer?
#1075 [21:53] <Dillon> I have minecraft on my laptop but its my account
#1076 [21:54] <CapFan67> Dillon, I thought you were running the server software. It doesn't require an account.
#1077 [21:54] <izik> dont have access to the email any longer
#1078 [21:54] <Dillon> OH run the server on another machine
#1079 [21:54] <CapFan67> izik, Is your account a MOjang account (do you login with the email)? Also, do you know your password and challenge questions?
#1080 [21:55] <CapFan67> Dillon, The idea is, see if you can connect to the server from another machine. That will tell you if the machine is setup correctly. If not, fix the machine. If so, fix the router.
#1081 [21:55] <ImN0tyaello_> I have the same error
#1082 [21:55] <ImN0tyaello_> https://paste.gg/p/anonymous/f0319018e5f94567a950f07614ab1027
#1083 [21:55] <izik> i dont have the password but i do know the challenge questions
#1084 [21:56] <CapFan67> ImN0tyaello_, "Minecraft Version: 1.8.9" - I should have noticed this. Do you have the same issue with 1.13.2?
#1085 [21:57] <CapFan67> izik, You would need to know the password to self-service change the email. Since you don't, you'll need to contact Mojang:
#1086 [21:57] <CapFan67> ??> izik account/send-email
#1087 [21:57] <Absol> izik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1088 [21:57] <Absol> izik: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1090 [21:59] <Dillon> Oh wait
#1091 [21:59] <Dillon> I just found out another problem
#1092 [21:59] <izik> oh wait i got the email
#1093 [21:59] <Dillon> I have java edition. My friend has bedrock edition
#1094 [21:59] <ImN0tyaello_> I have the same error bro
#1095 [21:59] <ImN0tyaello_> https://paste.gg/p/anonymous/0ba4b7aca2e645c7a3552c14483a2641
#1096 [21:59] <CapFan67> Dillon, That is a critical failure. You two won't be able to connect.
#1097 [21:59] <Dillon> Right exactly
#1098 [22:00] * Ch1ck [webchat@183179030089.ctinets.com] has joined #minecrafthelp
#1099 [22:00] <Dillon> I dont get a free copy of bedrock from java, huh?
#1100 [22:00] <CapFan67> Dillon, If you purchased before October 19th, then yes. Otherwise, no.
#1101 [22:00] <Dillon> I purchased my minecraft in 2015
#1102 [22:01] <Dillon> How would I go about getting bedrock?
#1103 [22:01] <Ch1ck> Loadlibrary is failed with 193: %1 is not a valid Wins32 application
#1104 [22:01] <CapFan67> ImN0tyaello_, one of the causes for that error is corrupted assets. I'll link the minecraft "reset" instructions:
#1105 [22:01] <CapFan67> ??> ImN0tyaello_ win/reinst
#1106 [22:01] <Absol> ImN0tyaello_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1107 [22:01] <Absol> ImN0tyaello_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1108 [22:02] <CapFan67> Dillon, Log into Mojang.com and look at your account page. You'll have a link to associate your Win10 Edition code with a Microsoft account. Log into Windows Store with that account, download and play.
#1109 [22:03] <Ch1ck> i renistalled it before
#1110 [22:03] <CapFan67> Ch1ck, That's usually your driver missing a file. Let's see what you have installed:
#1111 [22:03] <CapFan67> ??> Ch1ck win/dxdiag
#1112 [22:03] <Absol> Ch1ck: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1113 [22:04] <Dillon> Sweet, so can I set up a server for bedrock ad play?
#1114 [22:04] <CapFan67> Dillon, Bedrock has an "alpha" version server. It's a bit buggy, as it's brand new and in testing. It's not mature like Java Edition is.
#1115 [22:05] <CapFan67> Dillon, What platform does your friend play on?
#1116 [22:06] <ImN0tyaello_> I gonna try thank you
#1117 [22:06] <CapFan67> Dillon, Actually, instead, here is the summary: Win10 Edition, iOS and Android can connect to private servers, but console's can't. if your friend plays on console, they can't connect to your Bedrock server.
#1118 [22:07] <Dillon> Sorry, what do you mean platform?
#1119 [22:07] <Dillon> Its windows 10 I think
#1120 [22:07] <Dillon> They are on a laptop sooo
#1121 [22:07] <CapFan67> Dillon, Ok, they can connect directly to private servers then.
#1122 [22:07] <Dillon> Okay so is it like how you set up a server for java?
#1123 [22:08] <CapFan67> Dillon, The Alpha server page has instructions, plus extra steps if you run the server on the same machine as the client. We don't support Bedrock, so you'll be on your own. YOu might get help from http://minecraftforum.net/
#1124 [22:08] <Dillon> Sweet thanks
#1125 [22:09] <CapFan67> Dillon, Oh, here is the server link: https://minecraft.net/en-us/download/server/bedrock/
#1126 [22:12] * ImN0tyaello_ [webchat@customer-201-141-85-59.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1127 [22:13] <Dillon> Thank you
#1128 [22:13] <Ch1ck> ive done it
#1129 [22:13] * Dillon [webchat@c-76-113-64-152.hsd1.nm.comcast.net] has quit. (Quit: webchat.esper.net)
#1130 [22:15] <CapFan67> Ch1ck, The instructions include providing a link to your dxdiag paste. Do you have the link?
#1131 [22:16] <Ch1ck> yes
#1132 [22:17] * ImN0tyaello_ [webchat@customer-201-141-85-59.cablevision.net.mx] has joined #minecrafthelp
#1133 [22:17] <ImN0tyaello_> https://paste.gg/p/anonymous/e5413bd5d3834adfba32c4a34f550c29
#1134 [22:17] <ImN0tyaello_> I have this error
#1135 [22:17] <Ch1ck> https://paste.ubuntu.com/p/JjgcPXcPTM/
#1136 [22:17] <Ch1ck> this
#1137 [22:18] <ImN0tyaello_> Now try to delete the installation folder of the game and stay the same
#1138 [22:18] <ImN0tyaello_> https://paste.gg/p/anonymous/e5413bd5d3834adfba32c4a34f550c29
#1139 [22:20] * gohi777 [webchat@dhcp-064-247-108-117.wg2.ohiou.edu] has joined #minecrafthelp
#1140 [22:21] <gohi777> Hi, I am trying to reset my minecraft account password, and I haven't gotten the email yet. Is there some kind of issue, or how long should I expect it to take?
#1141 [22:21] <CapFan67> gohi777, Did you check your spam/junk folders?
#1142 [22:22] <gohi777> I did, and it turned up nothing
#1143 [22:22] <CapFan67> gohi777, If you're not getting system emails, you'll need to contact Mojang:
#1144 [22:22] <CapFan67> ??> gohi777 account/send-email
#1145 [22:22] <Absol> gohi777: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1146 [22:22] <Absol> gohi777: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1147 [22:23] <CapFan67> Ch1ck, "Intel(R) Pentium(R) CPU G640" Your system is far below minimum requirements for Minecraft.
#1148 [22:25] <gohi777> Capfan, I'm just confused because I've gotten previous emails from mojang
#1149 [22:25] <CapFan67> ImN0tyaello_, I'd like to look at your system specs and driver versions:
#1150 [22:25] <CapFan67> ??> ImN0tyaello_ win/dxdiag
#1151 [22:25] <Absol> ImN0tyaello_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1152 [22:26] <gohi777> so I don't know why they wouldn't show up now
#1153 [22:26] <CapFan67> gohi777, I understand. There are a number of reasons why you might not get email. One of the reasons is a locked account due to suspicious activity. This happens if you give your login credentials to a 3rd party. In any event, locked accounts can only be unlocked by Mojang.
#1154 [22:27] <CapFan67> gohi777, For some other reasons, see this support page: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1155 [22:27] <gohi777> Hmm, I don't ever seem to recall doing anything like that, but I'll look into it
#1156 [22:28] <CapFan67> gohi777, Just an off the wall question: Have you recently changed an Optifine cape?
#1157 [22:28] <gohi777> no clue what that is
#1158 [22:28] <gohi777> I haven't played since about 1 year ago
#1159 [22:28] <CapFan67> gohi777, Ok, no worries. Just thinking of possibilities.
#1160 [22:28] <ImN0tyaello_> Here is bro
#1161 [22:28] <ImN0tyaello_> https://paste.gg/p/anonymous/3e33d1d30f9b41198dc861815e0aca1a
#1162 [22:29] <gohi777> So if I put in a customer service report, how quickly will it be addressed?
#1163 [22:31] <CapFan67> gohi777, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1164 [22:32] <CapFan67> ImN0tyaello_, Can you paste that again to the requested site? The site you've linked isn't processing correctly.
#1165 [22:34] <ImN0tyaello_> https://paste.ubuntu.com/p/ZcxfbsVYS8/
#1166 [22:34] <ImN0tyaello_> Here is
#1167 [22:36] <CapFan67> ImN0tyaello_, Thanks
#1168 [22:36] <ImN0tyaello_> Thanks to you for help me
#1169 [22:38] <ImN0tyaello_> Excuse my kindergarten English haha
#1170 [22:39] <CapFan67> ImN0tyaello_, your driver version is a couple of years old. The current version can be found here: https://www.amd.com/en/support/apu/amd-series-processors/amd-a4-series-apu-for-laptops/a4-7210-radeon-r3-graphics
#1171 [22:40] <CapFan67> ImN0tyaello_, Download the Win10-64 bit graphics driver.
#1172 [22:40] <CapFan67> ImN0tyaello_, I am not confident this is a cure, but graphics drivers are the only other cause I can find for your issue.
#1173 [22:41] <ImN0tyaello_> Great bro thank you very much
#1174 [22:41] <ImN0tyaello_> I gonna try
#1175 [22:42] <Andrio> ImN0tyaello_, which installation folder did you delete?
#1176 [22:43] <CapFan67> Andrio, I had linked win/reinst as instructions. ..though a good question, if they didn't follow them exactly.
#1177 [22:43] <ImN0tyaello_> .minecraft
#1178 [22:43] <Andrio> mm
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#1181 [22:57] <NukePalsy> Hello, my mincecraft java version is not launching on my daughters Win10 gaming PC. If you click on the shortcut the icon shows up in the taskbar and the little windows animation of a program opening fires off but nothing happens after than. I've already tried reinstalling/repairing/etc... I even downloaded the xbox version in the Microsoft stor
#1182 [22:57] <NukePalsy> e but once installed I can't log into her old account.
#1183 [22:58] <CapFan67> NukePalsy, Do you get an error number or description, or just "not responding"?
#1184 [22:58] <NukePalsy> just not responding
#1185 [22:58] <CapFan67> NukePalsy, That's sometimes caused by incompatible software. Let's see what's running:
#1186 [22:58] <CapFan67> ??> NukePalsy tools/hjt
#1187 [22:58] <Absol> NukePalsy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1188 [22:58] <Absol> NukePalsy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1189 [22:59] <NukePalsy> ok, in work
#1190 [23:02] <NukePalsy> I ran hijack and got the error that the system denied write access.... It tells me to edit the hosts file and reboot
#1191 [23:03] <CapFan67> you get that error if you don't run as administrator. Just say ok, and it'll continue.
#1192 [23:04] <NukePalsy> https://paste.ubuntu.com/p/ZfGy54HGMt/
#1193 [23:05] <mattym> NukePalsy, Does the game window say its not responding, or are you just not seeing the game window?
#1194 [23:05] <NukePalsy> not seeing the window
#1195 [23:06] <mattym> NukePalsy, Try to start the game, wait for the taskbar icon to show up. Click that icon, then hold the shift key, and right click the icon.
#1196 [23:06] <NukePalsy> the only thing that shows up is the icon in the taskbar
#1197 [23:06] <mattym> NukePalsy, Select the maximize option, and it should show up.
#1198 [23:07] <NukePalsy> That got it! Does that mean it was off the screenor desktop?
#1199 [23:07] <mattym> NukePalsy, Basically
#1200 [23:08] <NukePalsy> Awesome! Thanks again from me and my daughter!
#1201 [23:08] <CapFan67> NukePalsy, If it goes off screen when you un-maximize, you can "cascade" all windows to get it back, or you can use Win+Shift+left-arrow to move it back.
#1202 [23:09] <mattym> All you really need to do once maximized, is grab the top of the window and move it around.
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#1204 [23:10] <ImN0tyaello_> It has been fixed thank you very much
#1205 [23:10] <CapFan67> ImN0tyaello_, Just for my notes, was the driver installation the cure?
#1206 [23:12] <ImN0tyaello_> Yes, I install the drivers, restart and solved
#1207 [23:13] <CapFan67> ImN0tyaello_, Thanks for coming back and letting us know. I'll increase the priority of that solutions with your issue.
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#1210 [23:16] <ImN0tyaello_> Really, thank you so much
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#1214 [23:51] <DrBecks> hello
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