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#3 [00:19] * Aquariumsalt420 [webchat@S0106bc4dfb17a8f3.ek.shawcable.net] has joined #minecrafthelp
#4 [00:19] <Aquariumsalt420> hello
#5 [00:20] <Aquariumsalt420> i was playing, logged in 4/5 hours ago but now it wont let me log in
#6 [00:23] <CapFan67> Aquariumsalt420, What happens when you log into the client?
#7 [00:24] <Aquariumsalt420> says invalid credentials
#8 [00:24] <CapFan67> Aquariumsalt420, Have you tried resetting your password?
#9 [00:24] <Aquariumsalt420> yeah, doesnt send an email
#10 [00:25] <Aquariumsalt420> but like there is no way i dont know the password
#11 [00:25] <Aquariumsalt420> i logged into it today
#12 [00:25] <CapFan67> Aquariumsalt420, If you're not receiving system emails, you'll need to contact Mojang:
#13 [00:25] <CapFan67> ??> Aquariumsalt420 account/send-email
#14 [00:25] <Absol> Aquariumsalt420: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#15 [00:25] <Absol> Aquariumsalt420: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#16 [00:25] <Aquariumsalt420> <3
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#19 [01:24] * bigtor [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#20 [01:24] <bigtor> Hi! I'm seeing this message pop up whenever I try to join any multiplayer servers.
#21 [01:24] <bigtor> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#22 [01:25] <bigtor> Any fix?
#23 [01:29] * pd1247 [webchat@102.11.215.218.dyn.iprimus.net.au] has joined #minecrafthelp
#24 [01:29] <pd1247> Hello im having problem migrating my account to a mojang account
#25 [01:30] <pd1247> im unable to find my email to the account so im unable to transfer it over the account was many years ago when i was young so it couldve been under any of my parents emails that they may or may not use anymore ik the password and username to the account and thats it ;-;
#26 [01:59] * FOTOBOOMER277_ [webchat@75-164-4-64.ptld.qwest.net] has joined #minecrafthelp
#27 [02:00] <FOTOBOOMER277_> How do you allow friends to use commnands like /fill on a realm
#28 [02:01] * FOTOBOOMER277_ [webchat@75-164-4-64.ptld.qwest.net] has quit. (Client Quit)
#29 [02:34] * MadMiles77 [webchat@212.48.22.114] has joined #minecrafthelp
#30 [02:35] <MadMiles77> hello, I need help to play on lan, I have a MC: win10 edition and a MC: Java edition (on Mac), can I make this 2 play together?
#31 [02:35] <GreyVulpine> No.
#32 [02:36] <MadMiles77> can I use MC: Java edition also on my windows pc?
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#36 [02:49] * Espercorn kicked Webchat523 from #minecrafthelp (Reason: ebchat523 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#37 [02:49] <pd1247> Hello im having problem migrating my account to a mojang account
#38 [02:49] <pd1247> im unable to find my email to the account so im unable to transfer it over the account was many years ago when i was young so it couldve been under any of my parents emails that they may or may not use anymore ik the password and username to the account and thats it ;-;
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#45 [08:36] * LubieDzieci321 [webchat@bc84.itcomp.pl] has joined #minecrafthelp
#46 [08:36] <LubieDzieci321> heelo
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#50 [08:57] * Rene_XI [webchat@i577ACFA1.versanet.de] has joined #minecrafthelp
#51 [08:57] <Rene_XI> hello
#52 [08:57] <Greymagic27> Rene_XI, Hi
#53 [08:57] <Greymagic27> How can we help?
#54 [08:57] <Rene_XI> cane you speake german
#55 [08:58] <Greymagic27> Rene_XI, I'm sorry but this is english only support, I can however link you to a translator if you need one
#56 [08:59] <Rene_XI> okay yes it would be very nice my english is not so good
#57 [08:59] <Greymagic27> https://translate.google.com/
#58 [08:59] <Rene_XI> thanks
#59 [09:02] <Rene_XI> It's about my minecraft account was hacked. a few days ago it was the case that my email marcel-rene.2002@freenet.de was hacked I had no access anymore. sodas I wrote the support and they have my account back to me .. and 2 days later I saw on my email that my minecraft account was changed the email and the password so I have no more access what sh
#60 [09:02] <Rene_XI> ould I do
#61 [09:02] <Greymagic27> Rene_XI, Have you emailed mojang already?
#62 [09:04] <Rene_XI> how do you mean that I wrote the support but have not got anything back I've bought the game for the second time and that was about 3 weeks ago where I did that the email with which I was logging was marcel-rene.2002@freenet.de
#63 [09:04] <Greymagic27> Rene_XI, Check here for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#64 [09:05] <Rene_XI> who is a duck
#65 [09:06] <Greymagic27> ?
#66 [09:07] <Rene_XI> there is duck is on the way
#67 [09:07] <Greymagic27> Rene_XI, A duck?
#68 [09:07] <Rene_XI> ja
#69 [09:07] <Rene_XI> yes
#70 [09:08] <Greymagic27> What do you mean?
#71 [09:08] <CapFan67> Rene_XI, In English, a "Duck" is a bird that goes quack.
#72 [09:09] <Rene_XI> already good can be a display error with me is the name duck_ must be a juser So well you think I'll hear from the support and that it can take a while?
#73 [09:09] <Greymagic27> Hier sind die Antwortzeiten: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#74 [09:11] <Rene_XI> thanks but should I look there as it helps me or just that I see when I get an answer from the support??
#75 [09:11] <Greymagic27> That's just when you will get a reply
#76 [09:12] <Rene_XI> thanks, have a nice day!!
#77 [09:12] <Greymagic27> Rene_XI, You as well
#78 [09:28] * sara6 [webchat@93-86-71-128.dynamic.isp.telekom.rs] has joined #minecrafthelp
#79 [09:28] <sara6> hi
#80 [09:28] <Greymagic27> sara6, Howdy
#81 [09:29] <sara6> i installed a demo version
#82 [09:29] <Greymagic27> sara6, Have you bought minecraft?
#83 [09:29] <sara6> on my laptop
#84 [09:29] <sara6> its demo version
#85 [09:29] <Greymagic27> sara6, Have you bought minecraft?
#86 [09:29] <sara6> and it just says that there is an error
#87 [09:29] <sara6> well no
#88 [09:29] <sara6> because its
#89 [09:30] <sara6> DEMO version
#90 [09:30] <Greymagic27> sara6, What's the error it's giving you?
#91 [09:30] <sara6> it says The process cannot access the file because it is being used by another process
#92 [09:30] <Greymagic27> ??> sara6 tools/hjt
#93 [09:30] <Absol> sara6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#94 [09:30] <Absol> sara6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#96 [09:47] * kilitobi [webchat@p5B02EC5D.dip0.t-ipconnect.de] has joined #minecrafthelp
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#98 [09:56] * Harmi7119 [webchat@bband-dyn172.95-103-217.t-com.sk] has joined #minecrafthelp
#99 [09:56] <Harmi7119> Hello
#100 [09:56] <Greymagic27> Harmi7119, Howdy
#101 [09:56] <Harmi7119> Hello i have a problem on Minecraft.
#102 [09:57] <Greymagic27> Harmi7119, What's the issue?
#103 [09:57] <Harmi7119> 2years ago my dad bought me minecraft for my nameday
#104 [09:57] <Harmi7119> and]
#105 [09:57] <Harmi7119> i wanted to play it again
#106 [09:57] <Harmi7119> but i am not sure what my email there is and if i send a reset email, i dojnt get it
#107 [09:58] <Greymagic27> Harmi7119, Have you checked your spam folder?
#108 [09:58] <Harmi7119> And not really sure about the password
#109 [09:58] <Harmi7119> yes
#110 [09:58] <Harmi7119> i did
#111 [09:58] <Greymagic27> ??> Harmi7119 account/send-email
#112 [09:58] <Absol> Harmi7119: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#113 [09:58] <Absol> Harmi7119: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#114 [09:58] <Harmi7119> it was actually on my fathers pc
#115 [09:59] <Harmi7119> alerady did that
#116 [09:59] <Greymagic27> Harmi7119, Alright, you'll need to wait for a reply
#117 [10:09] * Ashwin [webchat@d207-6-229-234.bchsia.telus.net] has joined #minecrafthelp
#118 [10:10] <Ashwin> Hello I currently have a Mojang Account and I forgot the email attached to my username
#119 [10:10] <Ashwin> The username of the account is ashwxxn
#120 [10:10] <Greymagic27> ??> Ashwin account/forgot-email
#121 [10:10] <Absol> Ashwin: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#122 [10:11] <Ashwin> I have tried that yet I couldn't find
#123 [10:11] <Ashwin> my email
#124 [10:11] <Ashwin> I will try again just to be sure
#125 [10:12] <Ashwin> Yup nothing works'
#126 [10:13] <Greymagic27> Ashwin, In that case you'll need to email mojang
#127 [10:13] <Greymagic27> ??> Ashwin account/send-email
#128 [10:13] <Absol> Ashwin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [10:13] <Absol> Ashwin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#130 [10:13] <Ashwin> Thank you so much really apprecicate the help
#131 [10:13] <Ashwin> Have a good one
#132 [10:14] <Greymagic27> You as well! Good luck!
#133 [10:14] <Ashwin> :)
#134 [10:19] * ibrand [webchat@90.68.198.23] has joined #minecrafthelp
#135 [10:19] <ibrand> hello
#136 [10:19] <Greymagic27> ibrand, Hi
#137 [10:19] <ibrand> i bought minecraft this morning, and when i try to run launcher, screen turns black or white
#138 [10:20] <Greymagic27> ??> ibrand tools/hjt
#139 [10:20] <Absol> ibrand: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#140 [10:20] <Absol> ibrand: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#141 [10:21] <ibrand> i have to run this on minecraft folder right?
#142 [10:21] <Greymagic27> ibrand, No, Just follow the steps
#143 [10:21] <ibrand> okay, on my way
#144 [10:27] <ibrand> https://paste.ubuntu.com/p/YDRnTHRsnS/
#145 [10:27] <ibrand> there it is
#146 [10:27] <Greymagic27> Thanks
#147 [10:28] <Greymagic27> Hold on a second
#148 [10:28] <ibrand> sure
#149 [10:30] <Greymagic27> ??> ibrand win/hosts
#150 [10:30] <Absol> ibrand: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#151 [10:30] <Absol> ibrand: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#152 [10:30] <Greymagic27> ??> ibrand av/mcafee
#153 [10:30] <Absol> ibrand: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#154 [10:30] <Absol> ibrand: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#155 [10:30] <Greymagic27> ??> ibrand av/mcafee/uninstall
#156 [10:30] <Absol> ibrand: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#157 [10:30] <Greymagic27> Follow both of those steps, also turn the discord overlay off
#158 [10:32] <ibrand> https://paste.ubuntu.com/p/KczGxS3NVT/
#159 [10:32] * Extreme [~pi@ool-44c33a84.dyn.optonline.net] has joined #minecrafthelp
#160 [10:32] <Greymagic27> Delete the entry with 'mcafee' in the name
#161 [10:33] <Greymagic27> ??> ibrand win/hosts/edit
#162 [10:33] <Absol> ibrand: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#163 [10:33] <Absol> ibrand: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#164 [10:34] <ibrand> https://paste.ubuntu.com/p/KXQrKXs8vw/
#165 [10:34] <Greymagic27> That's good, now follow the mcafee uninstall steps
#166 [10:35] <ibrand> okay
#167 [10:36] <ibrand> done
#168 [10:36] <Greymagic27> ibrand, Can you also run the mcafee uninstall tool from here? https://www5.nohold.net/McAfeeEndUser/ukp.aspx?pid=3&login=1&ruleid=11077&donelr=1
#169 [10:38] <ibrand> ill try
#170 [10:42] * MrTiger0307 [webchat@iphost-069-073.merlin.mb.ca] has joined #minecrafthelp
#171 [10:42] <MrTiger0307> Hey
#172 [10:42] <CapFan67> Hi
#173 [10:42] <MrTiger0307> The launcher says the game directory is invalid or inaccessible and I dont know why
#174 [10:43] <CapFan67> MrTiger0307, That can be a few things. Let's look at the launcher log and see what the exact error is:
#175 [10:43] <CapFan67> ??> MrTiger0307 launcher/log-txt
#176 [10:43] <Absol> MrTiger0307: We need to see your full launcher log, which is created in the game directory.
#177 [10:43] <Absol> MrTiger0307: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#178 [10:44] <ibrand> okay, all uninstalled
#179 [10:45] <Greymagic27> ibrand, Alright, Can you give your PC a restart then come back?
#180 [10:45] <ibrand> sure, on my way
#181 [10:45] * ibrand [webchat@90.68.198.23] has quit. (Quit: webchat.esper.net)
#182 [10:45] <MrTiger0307> Absol https://paste.ubuntu.com/p/F6CJZN2BFD/
#183 [10:46] <CapFan67> MrTiger0307, There are no errors here. Can you restart your launcher, create the error, then post the log again?
#184 [10:47] <MrTiger0307> Sure, just a sec
#185 [10:51] <MrTiger0307> https://paste.ubuntu.com/p/xS7Z72YZKx/
#186 [10:52] * Harmi7119 [webchat@bband-dyn172.95-103-217.t-com.sk] has quit. (Quit: webchat.esper.net)
#187 [10:52] <CapFan67> MrTiger0307, Still no error. Very strange. Do you receive an error dialog with a "more details" button? If so, click that button and paste the additional information.
#188 [10:53] <MrTiger0307> https://paste.ubuntu.com/p/SSBpDfFjM2/
#189 [10:54] <CapFan67> MrTiger0307, Ah.. I see you've removed your name. This is fine, but... Does your userpath (name) include either an exclamation point or non-ANSI characters?
#190 [10:54] <MrTiger0307> It does not
#191 [10:55] <MrTiger0307> I am currently trying to change the install dir
#192 [10:55] <CapFan67> MrTiger0307, And only contains a-z,A-Z,0-9 from the English character set?
#193 [10:56] <MrTiger0307> contains a .
#194 [10:56] * ibrand [webchat@90.68.198.23] has joined #minecrafthelp
#195 [10:57] <ibrand> here I am again
#196 [10:57] <MrTiger0307> I think changing the install dir might have worked
#197 [10:57] <MrTiger0307> It is actually installing now
#198 [10:57] <Greymagic27> ibrand, Welcome back. Have you also disabled the discord overlay?
#199 [10:57] <ibrand> yes, i closed Discord
#200 [10:58] <Greymagic27> Give minecraft a shot
#201 [10:59] <ibrand> it continues... black screen and i can click in some places, but i cant see them
#202 [10:59] * Mairou [webchat@85-156-174-167.elisa-laajakaista.fi] has joined #minecrafthelp
#203 [10:59] <Greymagic27> Hmm ok, one second
#204 [10:59] <ibrand> sure
#205 [10:59] * Mairou [webchat@85-156-174-167.elisa-laajakaista.fi] has quit. (Client Quit)
#206 [11:00] <Greymagic27> Can you open discord and turn off the overlay?
#207 [11:00] <Greymagic27> Just to make sure it's toggled
#208 [11:00] <ibrand> going
#209 [11:01] <CapFan67> MrTiger0307, If you get it working by changing the path, stick around. I have a follow up question or two.
#210 [11:02] <ibrand> its turned off
#211 [11:02] <Greymagic27> ibrand, Alright, Launch minecraft again
#212 [11:03] <ibrand> still happens
#213 [11:03] <Greymagic27> ibrand, I want to see if a driver update helps anything:
#214 [11:03] <Greymagic27> ??> ibrand win/dxdiag
#215 [11:03] <Absol> ibrand: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#216 [11:03] <MrTiger0307> CapFan67 alright, it is still loading
#217 [11:03] <CapFan67> MrTiger0307, All good. I'll wait until you're sure it's working.
#218 [11:04] <ibrand> omw
#219 [11:06] <ibrand> https://paste.ubuntu.com/p/4QpvRXzQzJ/
#220 [11:06] <MrTiger0307> CapFan67 it worked
#221 [11:07] <MrTiger0307> I need to disconnect for about 5 minutes but I will be back momentarilly
#222 [11:08] <Greymagic27> ibrand, Here you go: https://www.geforce.com/drivers/results/132998
#223 [11:08] <Greymagic27> I've put the driver in spanish for you as I saw your PC is in spanish through your dxdiag
#224 [11:08] <ibrand> okay thanks
#225 [11:09] <ibrand> i run this driver and try to open minecraft again, right?
#226 [11:09] <Greymagic27> Yea, after you install it restart your PC though
#227 [11:09] <ibrand> okay
#228 [11:13] * MrTiger0307 [webchat@iphost-069-073.merlin.mb.ca] has joined #minecrafthelp
#229 [11:13] <CapFan67> mrkirby153, Welcome back.
#230 [11:13] <MrTiger0307> Im back, you said you have some follow ups?
#231 [11:14] <CapFan67> mrkirby153, So, I wanted to understand what you changed to solve the issue. Did you choose a new path for the launcher install, or set a -workDir argument, or did you set the gameDirectory in the profile?
#232 [11:14] <mrkirby153> What? I'm not having any issues?
#233 [11:14] <mrkirby153> You might have the wrong person
#234 [11:14] <CapFan67> mrkirby153, My applogies.
#235 [11:14] <MrTiger0307> He means me
#236 [11:15] <MrTiger0307> I uninstalled it, then I reinstalled it but instead to my desktop, because for some reason I couldn't install to my C;\ drive
#237 [11:16] <CapFan67> MrTiger0307, Hmm. So, just changed the launcher installation location. Ok, perfect. Thanks.
#238 [11:17] <MrTiger0307> No problem, thanks for your help.
#239 [11:17] <MrTiger0307> Goodbye1
#240 [11:17] * MrTiger0307 [webchat@iphost-069-073.merlin.mb.ca] has quit. (Client Quit)
#241 [11:18] * Joey [webchat@162-235-77-72.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#242 [11:18] <Joey> Hello! Everytime I press play on my minecraft launcher I get a white screen. I can click on buttons and hear the music but I don't see anything.
#243 [11:20] <mattym> ??> Joey tools/hjt
#244 [11:20] <Absol> Joey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#245 [11:20] <Absol> Joey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#246 [11:23] <Joey> https://paste.ubuntu.com/p/tPFQCWJBkD/ << There you go!
#247 [11:25] <mattym> Joey, Try uninstalling DuetDisplay
#248 [11:26] <ibrand> Im going to restart my pc Grey, coming soon
#249 [11:28] * ibrand [webchat@90.68.198.23] has quit. (Quit: webchat.esper.net)
#250 [11:29] <Joey> I will be back. I need to restart my laptop to uninstall it fully
#251 [11:30] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has quit. (Quit: ~_~)
#252 [11:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#253 [11:37] * ibrand [webchat@90.68.198.23] has joined #minecrafthelp
#254 [11:37] <ibrand> here i am again
#255 [11:37] <ibrand> now it works
#256 [11:38] <ibrand> thanks so much Greymagic27
#257 [11:39] * ibrand [webchat@90.68.198.23] has quit. (Client Quit)
#258 [11:46] * Bigdale1947 [webchat@c-174-59-137-38.hsd1.pa.comcast.net] has joined #minecrafthelp
#259 [11:46] <Bigdale1947> Hello
#260 [11:47] <Bigdale1947> #minecrafthelp!
#261 [11:47] * Bigdale1947 [webchat@c-174-59-137-38.hsd1.pa.comcast.net] has quit. (Client Quit)
#262 [11:48] * Bigdale1947 [webchat@c-174-59-137-38.hsd1.pa.comcast.net] has joined #minecrafthelp
#263 [11:49] <Bigdale1947> i forgot my old email for minecraft that i made in 2011 and i can't sign in
#264 [11:49] <urielsalis> ??> Bigdale1947 acconut/send-email
#265 [11:50] <urielsalis> ??> Bigdale1947 account/send-email
#266 [11:50] <Absol> Bigdale1947: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#267 [11:50] <Absol> Bigdale1947: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#268 [11:51] * Bigdale1947 [webchat@c-174-59-137-38.hsd1.pa.comcast.net] has quit. (Client Quit)
#269 [11:52] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has joined #minecrafthelp
#270 [11:52] * xandaros [~xandaros@185.35.77.23] has joined #minecrafthelp
#271 [11:58] * SmooThie29 [webchat@82-79-253-164.rdsnet.ro] has joined #minecrafthelp
#272 [11:58] <SmooThie29> Hi
#273 [11:58] <CapFan67> Hi
#274 [11:59] <SmooThie29> someone can help me to change my email to another one
#275 [11:59] <SmooThie29> they said i need to talk with a support center but idk how. Need to send e email to them?
#276 [11:59] <CapFan67> Ah, we're not Mojang, but I can link the page you'll fill out:
#277 [11:59] <SmooThie29> good
#278 [11:59] <CapFan67> ??> SmooThie29 account/send-email
#279 [11:59] <Absol> SmooThie29: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#280 [11:59] <Absol> SmooThie29: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#281 [12:00] <SmooThie29> ok thang
#282 [12:00] * SmooThie29 [webchat@82-79-253-164.rdsnet.ro] has quit. (Client Quit)
#283 [12:08] * Rethkan [webchat@189.red-83-47-7.dynamicip.rima-tde.net] has joined #minecrafthelp
#284 [12:08] <Rethkan> Hey
#285 [12:09] <Rethkan> Do you know how to resolve this?
#286 [12:09] <Rethkan> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#287 [12:09] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has joined #minecrafthelp
#288 [12:09] * Spencer [webchat@cpe-98-15-192-167.hvc.res.rr.com] has joined #minecrafthelp
#289 [12:10] <Spencer> I cant log in due to some error message please help
#290 [12:10] <CapFan67> Rethkan, Are you trying to connect to a local server, or one on the Internet?
#291 [12:11] <Spencer> one on the internet
#292 [12:11] <CapFan67> Spencer, What error message do you get when you log into the client?
#293 [12:11] <CapFan67> Spencer, Do all servers give you that error, or just one?
#294 [12:11] <Koolkaminator> When I open Minecraft it crashes. I tried to install it again and that did nothing.Do you know why?
#295 [12:11] <Spencer> all
#296 [12:11] <Spencer> The asset index is corrupt.
#297 [12:11] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has quit. (Client Quit)
#298 [12:11] <CapFan67> Spencer, Rethkan Do all servers give you that error, or just one?
#299 [12:12] <Spencer> all servers for me
#300 [12:12] <CapFan67> Spencer, Corrupted assets can be caused by a couple of different things. Do you run Windows?
#301 [12:12] <Spencer> yes
#302 [12:12] <CapFan67> ??> Spencer win/reinst
#303 [12:12] <Absol> Spencer: You may need to reinstall the locally installed files that Minecraft puts into place.
#304 [12:12] <Absol> Spencer: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#305 [12:12] <Spencer> okay thanmk you
#306 [12:13] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has joined #minecrafthelp
#307 [12:13] <CapFan67> Koolkaminator, Do you receive an error number or description, or just "not responding"?
#308 [12:14] <Koolkaminator> I can't load my Minecraft app. I tried to install it again but it did nothing. Do you know why?
#309 [12:14] <CapFan67> Koolkaminator, Does it "do nothing" when you try to run the launcher, or after you click "play"?
#310 [12:15] <Koolkaminator> I'm playing Minecraft Poket edition
#311 [12:16] <CapFan67> Koolkaminator, Ah. We offer Java Edition technical support in this channel. You'll need to contact support on the platform you play on.
#312 [12:16] * Sebdenardi [webchat@200.1.117.20] has joined #minecrafthelp
#313 [12:17] * Rethkan [webchat@189.red-83-47-7.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#314 [12:17] <Koolkaminator> I just want to know why I can't open minecraft
#315 [12:17] <Koolkaminator> It crashes
#316 [12:18] <Koolkaminator> Hello
#317 [12:18] <CapFan67> Koolkaminator, I understand. But we won't know why, as Java is what we have experience with.
#318 [12:19] * Selena [webchat@166.55.61.188.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#319 [12:19] <Greymagic27> I'd recommend going here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support and asking :)
#320 [12:19] <Koolkaminator> The
#321 [12:19] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has quit. (Quit: webchat.esper.net)
#322 [12:20] <Selena> Mein Problem ist das ich keine E-Mails von Mojang bekomme, egal wie oft ich angebe das ich das Passwort wechseln möchte
#323 [12:20] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has joined #minecrafthelp
#324 [12:21] <CapFan67> Selena, Have you checked your spam/junk folders?
#325 [12:21] * Koolkaminator [webchat@107-145-199-32.res.bhn.net] has quit. (Client Quit)
#326 [12:23] <Selena> +CapFan67 I use google translate because I can not speak English well, so it takes a while to answer. Yes, I have checked it several times.
#327 [12:24] <CapFan67> Selena, I use google translate too. Your English is much better than my German. =) In that case, you will need to contact Mojang:
#328 [12:24] <CapFan67> ??> Selena account/send-email
#329 [12:24] <Absol> Selena: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#330 [12:24] <Absol> Selena: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#331 [12:27] <Selena> Support Mojang in person via chat or headset and agree?
#332 [12:29] <mattym> Selena, There is only the email form that was linked.
#333 [12:29] <CapFan67> Selena, Mojang support is through the web form I linked above. They will respond via email.
#334 [12:31] <Selena> Oh well then I could write an email with my problem with googel translated or?
#335 [12:32] <CapFan67> Selena, I'm not sure what languages they process. They are in Sweden.
#336 [12:32] <Sebdenardi> Hello helpers!
#337 [12:32] <CapFan67> Sebdenardi, Hi
#338 [12:33] <Selena> I think it's English ... at least that's how it looks.
#339 [12:35] <Sebdenardi> Hi, i have an issue with my account, cant login and cant reset the password because the mail is not comming to my inbox
#340 [12:36] <CapFan67> Sebdenardi, Have you checked your spam/junk folders?
#341 [12:36] <Sebdenardi> yes
#342 [12:36] <CapFan67> Sebdenardi, In that case, you will need to contact Mojang support:
#343 [12:36] <CapFan67> ??> Sebdenardi account/send-email
#344 [12:36] <Absol> Sebdenardi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#345 [12:36] <Absol> Sebdenardi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#346 [12:38] * iMqrc [webchat@ip199-68-214-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#347 [12:38] <iMqrc> i cant log in
#348 [12:38] <Greymagic27> iMqrc, Hi, what happens when you try?
#349 [12:39] <iMqrc> they send me to the demo version but i have the payed version for 7 months
#350 [12:40] * nick [webchat@24.147.213.53] has joined #minecrafthelp
#351 [12:40] <Greymagic27> ??> iMqrc account/bug/demo
#352 [12:40] <Absol> iMqrc: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#353 [12:40] <nick> hello
#354 [12:40] <Greymagic27> See if that helps ^ iMqrc
#355 [12:40] <Greymagic27> nick, Hi, How can we help?
#356 [12:40] <Guest66365> hi, i cant play hypixel or any multiplayer games
#357 [12:41] <Greymagic27> Guest66365, What happens when you try?
#358 [12:41] <Guest66365> i think its because i just changed my username
#359 [12:41] <Guest66365> and it says
#360 [12:41] * Sebdenardi [webchat@200.1.117.20] has quit. (Quit: webchat.esper.net)
#361 [12:41] <Guest66365> "Dailed to authenticate your connection!"
#362 [12:42] <Guest66365> Failed**
#363 [12:42] <iMqrc> it doesnt works
#364 [12:42] <Greymagic27> Guest66365, Log out and back into the launcher
#365 [12:43] <Guest66365> where is the launch center, sorry
#366 [12:43] <Greymagic27> Guest66365, Your minecraft launcher, log out and back into it
#367 [12:43] <Guest66365> ohh okay
#368 [12:44] <Guest66365> okay i am there
#369 [12:44] <Greymagic27> Guest66365, Log out of the launcher
#370 [12:44] <Guest66365> i have to log in with my email
#371 [12:44] <Guest66365> and password
#372 [12:45] <Greymagic27> Yes
#373 [12:46] <iMqrc> it doesnt work i log in and go to demo version.
#374 [12:46] <iMqrc> once i logged out and since than i cant go in my account
#375 [12:46] <Guest66365> OH MY GOSH IT WORKED IT SAYS MY NEW USER ILL TRY PLAYING
#376 [12:47] <Greymagic27> ??> iMqrc account/send-email
#377 [12:47] <Absol> iMqrc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#378 [12:47] <Absol> iMqrc: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#379 [12:47] <Guest66365> THANK YOU SO MUCH!!! IT WORKS NOW
#380 [12:47] <Greymagic27> Guest66365, Your welcome :)
#381 [12:49] * ImTheDanilDaisy [webchat@80.80.196.67] has joined #minecrafthelp
#382 [12:55] * Kyril [webchat@mail.dubbelglas.nu] has joined #minecrafthelp
#383 [12:55] <Kyril> Hello, i can not find the username for migrate to a Mojang account
#384 [12:57] <CapFan67> Kyril, You don't know your account username?
#385 [12:58] <CapFan67> Kyril, If you don't know your account username, you will need to contact Mojang support. Along with your Transaction ID, they can help you migrate your account.
#386 [12:58] <CapFan67> ??> Kyril account/send-email
#387 [12:58] <Absol> Kyril: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#388 [12:58] <Absol> Kyril: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#389 [12:58] <Kyril> no, mom buy this game on her phone, now he has his own phone and we wil change to other gmail account (for new phone)
#390 [12:58] <CapFan67> ??> Kyril account/trans-id
#391 [12:58] <Absol> Kyril: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#392 [12:59] <CapFan67> Kyril, Wait... So, you're asking about the Mobile version?
#393 [12:59] <Kyril> yes
#394 [12:59] <CapFan67> Kyril, Ah, we support Java Edition here. As far as your mobile edition goes, your account is tied to your device login (google or apple accounts).
#395 [13:00] <CapFan67> Kyril, Your "name" is then tied to your XBoxLive account (for multiplayer use).
#396 [13:00] <Kyril> i understand you must do migrate.........but
#397 [13:00] <CapFan67> Kyril, There is no "migrate" for mobile edition.
#398 [13:00] <Kyril> thanks i look further in this xbox account
#399 [13:01] <CapFan67> Kyril, Again, if you're trying to "Migrate" the mobile edition to a Mojang.com account, there is no such feature. They're different games.
#400 [13:02] <Kyril> thanks
#401 [13:05] * ImTheDanilDaisy [webchat@80.80.196.67] has quit. (Quit: webchat.esper.net)
#402 [13:07] <Selena> Thank you for your help!!!
#403 [13:10] <Selena> I'm off nice evening and sleep well and thank you again for the help!
#404 [13:10] * Selena [webchat@166.55.61.188.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#405 [13:13] * JetCobblestone [webchat@cpc101310-bagu16-2-0-cust267.1-3.cable.virginm.net] has joined #minecrafthelp
#406 [13:13] <JetCobblestone> hello everyone
#407 [13:13] <JetCobblestone> this is the seccond time I've been on here
#408 [13:13] <JetCobblestone> All my servers stay as pinging
#409 [13:13] <JetCobblestone> can't connect
#410 [13:14] <JetCobblestone> I'm trying to connect to hypixel in particular, but it happens with all servers
#411 [13:18] <JetCobblestone> I get error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#412 [13:19] * Cookie [webchat@178-85-0-168.dynamic.upc.nl] has joined #minecrafthelp
#413 [13:19] * yosbeiker [webchat@190.142.142.15] has joined #minecrafthelp
#414 [13:19] <Cookie> I need some help please
#415 [13:19] <yosbeiker> dfdf
#416 [13:19] <Cookie> I cant login into my Minecraft or Mojang account
#417 [13:19] <Cookie> it says invalid password username
#418 [13:20] <Cookie> I tried to login multiple times but it didnt work
#419 [13:20] <Cookie> I tried to reset my password
#420 [13:20] <Cookie> but I dont receive any emails
#421 [13:20] <CapFan67> Cookie, Are you able to log into Mojang.com?
#422 [13:21] <Cookie> It says unknown email address or password
#423 [13:21] <CapFan67> Cookie, And you've checked your junk/spam folders for the system emails?
#424 [13:21] <Cookie> Yes I have
#425 [13:21] <Cookie> I might have Mojang blocked or denied emails from them
#426 [13:21] <Cookie> but I dont know how I could check
#427 [13:21] <Cookie> I checked blocked contacts but there is nothing there
#428 [13:21] * jeff [webchat@70.15.22.177.res-cmts.sm.ptd.net] has joined #minecrafthelp
#429 [13:21] <CapFan67> Cookie, It sounds like your account is locked (since you're not receiving system emails). YOu'll need to contact Mojang to recover access:
#430 [13:21] <CapFan67> ??> Cookie account/send-email
#431 [13:21] <Absol> Cookie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#432 [13:21] <Absol> Cookie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#433 [13:22] <Cookie> my account is locked?
#434 [13:22] * yosbeiker [webchat@190.142.142.15] has quit. (Client Quit)
#435 [13:22] <Cookie> How did that happen
#436 [13:22] <jeff> i lost my account in migration and can figure out witch email the account is linked to.
#437 [13:22] <Cookie> are they at emails from 22 january
#438 [13:22] <CapFan67> Cookie, Of course, I'm not Mojang so I don't know for sure, but not receiving system emails is the usual clue. This can happen a nubmer of ways, such as when you give your login credentials to a 3rd party and flagged for suspicious activity for example.
#439 [13:23] <CapFan67> Cookie, Yes, it will take some time.
#440 [13:23] * Luisdel [webchat@53.225.79.188.dynamic.jazztel.es] has joined #minecrafthelp
#441 [13:23] <Luisdel> hello
#442 [13:23] <Cookie> I logged in optifine to change cape
#443 [13:23] <Luisdel> can you help me?
#444 [13:23] <Cookie> that might have caused it
#445 [13:23] <CapFan67> jeff, You can request a password reset for all of your email account. The one with the Minecraft account will be the one you are looking for.
#446 [13:23] <Cookie> back in the day you got replies withing a vew days
#447 [13:23] <CapFan67> Cookie, That does indeed result in a locked account sometimes.
#448 [13:23] <Cookie> now its withing a vew weeks
#449 [13:23] <jeff> idk i made the account in 2012
#450 [13:24] <Cookie> I play competetive Minecraft for money. I need my account is there any way to quicken the waiting time?
#451 [13:24] <CapFan67> jeff, If you can't figure out which one it is, you'll need to contact Mojang.
#452 [13:24] <Luisdel> i've a problem with java when i press play botton of minecraft launcher
#453 [13:24] <Luisdel> it doesn't work
#454 [13:24] <CapFan67> Cookie, Not that I'm aware of.
#455 [13:24] <Luisdel> it stay in Mojang screen
#456 [13:24] <Luisdel> and i cant play
#457 [13:24] <CapFan67> Luisdel, Do you receive an error number or description, or just "not responding"?
#458 [13:24] <Cookie> well this sucks
#459 [13:25] <urielsalis> Cookie, not logging with multiple accounts or multiple IPs
#460 [13:25] <Cookie> ?
#461 [13:25] <urielsalis> Cookie, thats the quickest way for it to not happen
#462 [13:25] <CapFan67> Cookie, In the future, I would strongly recommend *not* giving your credentials to non-mojang parties.
#463 [13:25] <Luisdel> error description why?
#464 [13:25] <Cookie> Okay
#465 [13:25] <Luisdel> i just answer questions about my problem lol
#466 [13:25] <Cookie> I know that now
#467 [13:25] <jeff> i tried that and i dont get emails back from any of the emails addresses
#468 [13:25] <Cookie> well this sucks
#469 [13:25] <Cookie> now I have to wait weeks to be helped
#470 [13:26] <urielsalis> Cookie, 2 weeks
#471 [13:26] <CapFan67> Luisdel, Just trying to understand what's happening so I know which question to ask next. Well, lets look at your running processes:
#472 [13:26] <CapFan67> ??> Luisdel tools/hjt
#473 [13:26] <Absol> Luisdel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#474 [13:26] <Absol> Luisdel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#475 [13:26] <Cookie> urielsalis Ye that sucks
#476 [13:26] <Cookie> 2 weeks is too long
#477 [13:26] * Alex4 [webchat@149.64.uzpak.uz] has joined #minecrafthelp
#478 [13:27] * jeff [webchat@70.15.22.177.res-cmts.sm.ptd.net] has quit. (Quit: webchat.esper.net)
#479 [13:27] <Alex4> is there anyone here?
#480 [13:27] <CapFan67> Alex4, Lots of someone
#481 [13:27] <CapFan67> Alex4, Lots of someones are here.
#482 [13:27] <Luisdel> Absol i'm going to try that
#483 [13:28] <CapFan67> Luisdel, That will produce a report. Give is the link when you have finished.
#484 [13:29] <Alex4> Hi, everybody.
#485 [13:29] <Alex4> Please tell me, does the game have an official channel/group in the telegram messenger?
#486 [13:29] * iMqrc [webchat@ip199-68-214-87.adsl2.static.versatel.nl] has quit. (Quit: webchat.esper.net)
#487 [13:30] <Luisdel> Absol CapFan67 https://paste.ubuntu.com/p/ttdHgRr4Vv/
#488 [13:30] * Cookie [webchat@178-85-0-168.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#489 [13:31] <CapFan67> Luisdel, You have malware known to cause the startup issue (PremierOpinion). I'll link the removal instructions:
#490 [13:31] <CapFan67> ??> Luisdel av/adwcleaner
#491 [13:31] <Absol> Luisdel: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#492 [13:31] <Absol> Luisdel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#493 [13:33] <Luisdel> Ok
#494 [13:35] <Alex4> somebody plz tell me. Is there an official channel/group in telegram messenger?
#495 [13:37] <CapFan67> Alex4, No response somewhat indicates that the people who happen to be glancing at IRC at this moment don't know of one. I certainly don't. That doesn't mean there isn't one, just that no one looking at this moment. knows.
#496 [13:39] <Alex4> That's too bad. but thanks anyway=)
#497 [13:40] * Luisdel [webchat@53.225.79.188.dynamic.jazztel.es] has joined #minecrafthelp
#498 [13:40] <Luisdel> Hello
#499 [13:40] <Luisdel> I'm back
#500 [13:41] <CapFan67> Luisdel, Welcome back. If the cleaner has finished, try running your client again. Be patient with the first run, it may take a few minutes.
#501 [13:41] <Luisdel> The cleaner say that it's everything clean now
#502 [13:41] <Luisdel> I'm going to prove it
#503 [13:43] <Luisdel> Oh my god
#504 [13:43] <Luisdel> I think it fix it
#505 [13:43] <Luisdel> Thank you so much
#506 [13:43] * Noodle [webchat@CPEa84e3feee7d3-CMa84e3feee7d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#507 [13:43] <Noodle> long story short my account code has been redeemed but I cannot download the full game
#508 [13:44] * Noodle is now known as Guest56704
#509 [13:44] <Guest56704> harrow
#510 [13:44] <CapFan67> Luisdel, Very glad to hear it's working. Enjoy!
#511 [13:44] <Guest56704> its not
#512 [13:44] <Guest56704> it wont open
#513 [13:44] <Guest56704> i cant play the full game i already paid for
#514 [13:45] <Luisdel> Thanks you so much CapFan67 , nice to meet you!!!! :)
#515 [13:45] * Luisdel [webchat@53.225.79.188.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#516 [13:45] <CapFan67> Guest56704, Are you talking about Java Edition or Bedrock?
#517 [13:45] <Guest56704> java
#518 [13:45] <CapFan67> Guest56704, So, you purchased a code for the game and created a new account with it?
#519 [13:46] <Guest56704> yes. the game was puchased long ago, havent touched in probably years, but now I only have access to the demo
#520 [13:47] <CapFan67> Guest56704, Was your account a legacy account (login with username), or a Mojang account (login with email)?
#521 [13:47] <Guest56704> when i try and redeem my code again, it says it has already been redeemed, yet i dont have access past the demo
#522 [13:47] <Guest56704> Mojang
#523 [13:48] <CapFan67> Guest56704, If you log in to Mojang.com, then look at this page do you see your Java Edition license? https://account.mojang.com/me
#524 [13:48] * Jacob [webchat@108-189-186-77.biz.bhn.net] has joined #minecrafthelp
#525 [13:49] <Jacob> Hello. I've been trying to login to my Minecraft Account. I reset my passcode on Mojang and it still isn't working. HELP!!!
#526 [13:49] <CapFan67> Jacob, Can you log into Mojang.com?
#527 [13:49] <Guest56704> what page? sorry what am i looking for?>
#528 [13:50] <CapFan67> Guest56704, The link above: https://account.mojang.com/me
#529 [13:50] <Guest56704> idk what link that you sent to click
#530 [13:50] <Guest56704> ok so i clicked it, i clicked redeem, i can go to java, it says the code has already been redeemed
#531 [13:51] <Guest56704> sorry if i sound frustrated but ive done this like 4 times already
#532 [13:51] <Guest56704> ive been trying to figure this out for 2 days and am getting absolutely nowhere
#533 [13:52] <CapFan67> Guest56704, No worries. My question was, when you first go to the Mojang account page, do you see your Java License, or only see a prompt to redeem a gift code?
#534 [13:52] <Guest56704> what page>?
#535 [13:52] <CapFan67> Guest56704, https://account.mojang.com/me
#536 [13:52] <Guest56704> the link only takes me to redeem code
#537 [13:53] <CapFan67> Guest56704, Ok. That means someone has moved your account to another email. In order to have done that, they would have needed access to your email account. Make sure you secure that soon.
#538 [13:53] <CapFan67> Guest56704, Meanwhile, you'll need to contact Mojang to recover your account:
#539 [13:54] <CapFan67> ??> Guest56704 account/send-email
#540 [13:54] <Absol> Guest56704: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#541 [13:54] <Absol> Guest56704: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#542 [13:54] <Guest56704> i already have contacted them i have been waiting for 3 days and have not heard anything back
#543 [13:54] * ida16 [webchat@213.128.167.172] has joined #minecrafthelp
#544 [13:54] <CapFan67> Guest56704, The last link in the instructions above tells you where they are in queue. Watch that page until the date reaches the day you submitted your ticket.
#545 [13:54] <Guest56704> this customer support so far has been totally useless, as I have already done all of this a dozen times since the weekend
#546 [13:55] <Guest56704> is there anything that you can actually help me with?
#547 [13:55] * Jacob [webchat@108-189-186-77.biz.bhn.net] has quit. (Quit: webchat.esper.net)
#548 [13:55] <CapFan67> Guest56704, Just to be clear, this channel is volunteer technical support for client issues (such as crashes). I'm doing my best to help you, despite you having an account issue.
#549 [13:55] <ida16> hi. sooo im pressing play and the only thing that comes up is "Error unable to create temporary directory" what do i do?
#550 [13:55] <Guest56704> yes i know that i changed emails
#551 [13:55] <Guest56704> i changed from the hotmail that no longer exists to a gmail. and now it isnt working. i changed the email. it is secured. but i still cant play the game
#552 [13:56] <CapFan67> ida16, Let's look at the log for the specific error:
#553 [13:56] <CapFan67> ??> ida16 launcher/log-txt
#554 [13:56] <Absol> ida16: We need to see your full launcher log, which is created in the game directory.
#555 [13:56] <Absol> ida16: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#556 [13:56] * cross [webchat@bl20-126-106.dsl.telepac.pt] has joined #minecrafthelp
#557 [13:56] <cross> hi
#558 [13:56] <Guest56704> so what are you there to help me with if you cant tell me anything i dont already know? im sorry but like i said ive done all of this already over the past 3 days
#559 [13:56] <Guest56704> my apologies, but then where can i find the support that i actually need?
#560 [13:56] <CapFan67> Guest56704, Again, we are not MOjang here. We provide tech support for technical client issues issues
#561 [13:57] <Guest56704> this is exceedingly frustrating
#562 [13:57] <CapFan67> Guest56704, YOu will need to wait for Mojang to respond to your ticket.
#563 [13:57] <cross> can you help me
#564 [13:57] <ida16> i could not open the game directory
#565 [13:58] <Guest56704> alrighty thank you for your time. sorry i have been a pain to deal with
#566 [13:58] <CapFan67> Guest56704, I understand your frustration. I hope it all works out soon.
#567 [13:58] <CapFan67> ida16, What happens when you try to open the game folder?
#568 [13:58] <CapFan67> cross, What do you need help with?
#569 [13:58] * Guest56704 [webchat@CPEa84e3feee7d3-CMa84e3feee7d0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#570 [13:59] <ida16> what do you mean?
#571 [13:59] <cross> i got account in giveaway i want to migrate it
#572 [14:00] <urielsalis> cross, wait
#573 [14:00] <urielsalis> cross, how did you receive the account, a gift code?
#574 [14:01] <urielsalis> cross, or actual account credentials?
#575 [14:01] <CapFan67> ida16, You said you can't open the game directory. Why can't you? What happens when you try?
#576 [14:01] <cross> just got the account info i cant rly change thing on it
#577 [14:01] <ida16> i needed to make sure the folder path is valid
#578 [14:02] <urielsalis> cross, sounds like they either gave you a stolen account or just a really old(pre 2014) account. The terms of service prohibit sharing or selling accounts...
#579 [14:02] <CapFan67> ida16, Are you running Windows?
#580 [14:02] <ida16> no
#581 [14:02] * urielsalis gives CapFan67 CTCP PLATFORM
#581 [14:02] <urielsalis> -ida16- PLATFORM Chrome on Mac OS 10.12.6
#582 [14:03] <cross> oh i do have prove of being giveaway i win just they say is not full acc
#583 [14:03] <urielsalis> cross, you dont, its not your acconut
#584 [14:03] <urielsalis> cross, you dont, its not your account
#585 [14:03] <cross> oh ok
#586 [14:03] <CapFan67> cross, Ok. I'm not sufficiently familiar with macOS to direct you to your folder.
#587 [14:04] <urielsalis> ??> ida16 mac/.minecraft
#588 [14:04] <Absol> ida16: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
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#591 [14:13] * Jacob [webchat@108-189-186-77.biz.bhn.net] has joined #minecrafthelp
#592 [14:13] <Jacob> Having trouble logging into my Minecraft Acct. I reset my passcode on Mojang. Im able to login to Mojang but not able to login to the actually mincraft server
#593 [14:14] <Greymagic27> Jacob, Hi
#594 [14:14] <Greymagic27> What happens when you try?
#595 [14:16] * Jacob [webchat@108-189-186-77.biz.bhn.net] has quit. (Client Quit)
#596 [14:18] * Jacob [webchat@108-189-186-77.biz.bhn.net] has joined #minecrafthelp
#597 [14:19] <Greymagic27> Jacob, Welcome back. What happens when you try?
#598 [14:19] <Jacob> ugh...Keeps not letting me type afterwards....but anyway. Troubling login into Minecraft. I reset my passcode in Mojang and can login to Mojang. I still cannot login to Minecraft server (app). When I do I get a notification "invalid User and password"
#599 [14:19] <Greymagic27> Have you tried resetting your login details?
#600 [14:19] <Jacob> Yes.
#601 [14:19] <Jacob> ^^^^
#602 [14:20] <Jacob> I reset them .
#603 [14:20] <Greymagic27> Jacob, And still not working?
#604 [14:20] <Jacob> No.
#605 [14:21] <Jacob> I've heard it will not let you in if you reach a certain amount of attempts..and to wait an hour..but even so still won't work.
#606 [14:21] <Greymagic27> Yea, have you tried waiting 1 hour?
#607 [14:22] <Jacob> I belive I got a notification that the email I switched to never purchased minecraft...
#608 [14:22] <Greymagic27> Jacob, In that case, you'll need to contact mojang
#609 [14:22] <Greymagic27> ??> Jacob account/send-email
#610 [14:22] <Jacob> Im all messed up right now..lol
#611 [14:22] <Absol> Jacob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#612 [14:22] <Absol> Jacob: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#613 [14:22] <Jacob> I've already reached out to them....waiting a response
#614 [14:23] <Greymagic27> They may take a while due to backlog. See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#615 [14:23] <Jacob> Alright. Thank you guys!
#616 [14:23] <Jacob> Damn. I just wanna kill some creepers! :| lmao
#617 [14:24] <Greymagic27> Haha, good luck!
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#619 [14:47] * Zielonka33 [webchat@89-67-54-170.dynamic.chello.pl] has joined #minecrafthelp
#620 [14:49] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33
#621 [14:50] <Zielonka33> -b Webchat
#622 [14:50] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33
#623 [14:51] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33 help !!!!!!
#624 [14:52] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33
#625 [14:55] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33
#626 [14:55] <Zielonka33> Hello, I can not log in to the premium account minecraft nor do I re-start the password because as I want to restart the password, I do not get a link until 7 days I looked at the spam tab, etc. There is nothing here please help nick in minecraft to Zielonka33
#627 [14:55] * Lord_Ralex kicked Zielonka33 from #minecrafthelp (Reason: ielonka33 :Stop spamming)
#628 [15:01] * thePRINCESA [webchat@c951a369.virtua.com.br] has joined #minecrafthelp
#629 [15:03] <thePRINCESA> Gentlemen, found a problem, I can not log into my account on mojang! I've changed my password three times and the error persists! If you can help me, I thank you!
#630 [15:05] <thePRINCESA> How do I recover it??
#631 [15:09] <thePRINCESA> Is away? what does that mean?
#632 [15:09] <thePRINCESA> Do I have to wait?
#633 [15:18] * chan9 [webchat@c-73-8-9-48.hsd1.il.comcast.net] has joined #minecrafthelp
#634 [15:19] <chan9> I had a legacy account back in 2010'ish, unable to remember that accounts password to merge the new account. Any advise?
#635 [15:20] <thePRINCESA> Gentlemen, found a problem, I can not log into my account on mojang! I've changed my password three times and the error persists! If you can help me, I thank you!
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#640 [15:23] <urielsalis> ?>? thePRINCESA login/throttle
#641 [15:23] <urielsalis> ??> chan9 account/send-email
#642 [15:23] <Absol> chan9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#643 [15:23] <Absol> chan9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#644 [15:24] <thePRINCESA> What should I do?
#645 [15:24] <urielsalis> ??> thePRINCESA login/throttle
#646 [15:24] <Absol> thePRINCESA: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#647 [15:24] <Absol> thePRINCESA: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#650 [15:30] * xxXPasiekaXxx [webchat@user-94-254-249-2.play-internet.pl] has joined #minecrafthelp
#651 [15:30] <xxXPasiekaXxx> hallo i have problem with login on my mojang account
#652 [15:31] <xxXPasiekaXxx> i dont remember password
#653 [15:31] <xxXPasiekaXxx> and i want restart it but the message with link to restart dont arrive
#654 [15:33] * xxXPasiekaXxx [webchat@user-94-254-249-2.play-internet.pl] has quit. (Client Quit)
#655 [15:44] * GANGMEBESTEU [webchat@net-37-182-135-171.cust.vodafonedsl.it] has joined #minecrafthelp
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#658 [15:46] <GANGMEBESTEU> HELP im dont receiv email for password
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#662 [16:00] <Micky> Hello everyone, I came here because I have an issue with my account where it's old enough that it doesn't have an email attached to it, and so I'm having issues migrating it, and I know that you can use a transaction ID as an alternative but I purchased the account about 10 years ago so it's all but lost, does anyone know what I can do?
#663 [16:03] * Rory [webchat@host86-144-35-19.range86-144.btcentralplus.com] has joined #minecrafthelp
#664 [16:04] <Rory> I can't log in due to my old email being deactivated. Been playing MC since pre-beta
#665 [16:06] * Rory [webchat@host86-144-35-19.range86-144.btcentralplus.com] has quit. (Client Quit)
#666 [16:25] * Dr_Spot [webchat@CPE64777db39093-CM64777db39090.cpe.net.fido.ca] has joined #minecrafthelp
#667 [16:25] <Dr_Spot> hey im having trouble switching my realm back to the world we were playing on. cant start a new world or a minigame either?
#668 [16:35] * Joseph [webchat@75-57-110-137.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#669 [16:35] <Joseph> Hello? may i have help?
#670 [16:36] <Joseph> well my mojang/minecraft account was hacked and the email that was associated with the account was changed also the password and i can even log into minecraft.net and account.mojang.com please respond wuick.
#671 [16:37] <mattym> ??> Joseph account/hacked
#672 [16:37] <Absol> Joseph: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#673 [16:37] <Absol> Joseph: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#674 [16:37] * asw8680 [webchat@host-g6ju8h.tnz2.zeelandnet.nl] has joined #minecrafthelp
#675 [16:37] <Joseph> and i did email mojang with my transaction id but i haven't got a reply in 2 day now
#676 [16:38] * Boop [webchat@host-nobu8h.zrz1.zeelandnet.nl] has joined #minecrafthelp
#677 [16:38] <mattym> Joseph, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#678 [16:38] <Boop> anyway. Getting io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information.
#679 [16:39] <Boop> what is the deal with that, my lovelys
#680 [16:39] <mattym> Boop, Under what circumstances do you get the error?
#681 [16:39] <Boop> trying to connect to a server my friend set up
#682 [16:39] <Joseph> can anyone of u nice mojang employes help recover my account its been hacked and i cant reset my password
#683 [16:39] <Boop> she did al the stuff with ports and stuff (i really have no clue what she was rammbeling on about tbh haha)
#684 [16:40] <asw8680> Im the friend, message incoming!
#685 [16:40] <Boop> oh shit
#686 [16:40] <Absol> Boop: Please keep it civil
#687 [16:40] <mattym> Joseph, No one here works for Mojang, you need to wait for the reply.
#688 [16:40] <Joseph> ok
#689 [16:40] <Boop> well i let you guys figure it out as I dont understand the technobabble but i love you both for it xx
#690 [16:40] <mattym> Boop, Do you get the same error on other servers, or just that one?
#691 [16:41] <Dr_Spot> Hey matty do you know about the -504 error when trying to start minigames / switch worlds on a realm?
#692 [16:41] <mattym> Dr_Spot, We dont have much experience with Realms issues here. You may want to try the forums, or contacting Mojang.
#693 [16:42] <Dr_Spot> ok thanks anyway
#694 [16:42] <asw8680> Hey, so I'm trying to host a server. I port forwarded, I can join the server from my own computer, and disabled firewall and antivirus completely. When I test it with canyouseemee, the port of 25565 shows the error "No route to host". All the other not forwarded ports say "connection timed out". So the world can see I forwarded the port, but still
#695 [16:42] <asw8680> something is in the way. Any clue what I can do?
#696 [16:43] <mattym> asw8680, Can you test your servers public ip/address here https://dinnerbone.com/minecraft/tools/status/
#697 [16:46] <Joseph> The Person who stole my account move my optifine cape to there account there username is KeroTheWolf
#698 [16:46] <Joseph> :P
#699 [16:48] * Joseph [webchat@75-57-110-137.lightspeed.knvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#700 [16:49] * coco8547 [webchat@lfbn-1-9487-91.w86-236.abo.wanadoo.fr] has joined #minecrafthelp
#701 [16:49] <coco8547> Bonjour j'ai un problème
#702 [16:50] <asw8680> The website cannot check the status, as if the port isn't forwarded at all or there's a firewall
#703 [16:50] <mattym> ??> asw8680 mp/server-setup
#704 [16:50] <Absol> asw8680: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#705 [16:50] <mattym> asw8680, Make sure you review all the instructions in the link Absol provided.
#706 [16:50] <mattym> ??> coco8547 lang/fr
#707 [16:50] <Absol> coco8547: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#708 [16:52] <coco8547> Hello I do not receive my email confirmation to change the password of my account how to do? (can you answer in french)
#709 [16:52] * srtomato [webchat@client-190-91-57-8.imovil.entelpcs.cl] has joined #minecrafthelp
#710 [16:52] <mattym> coco8547, Have you checked any spam/junk folders in the email?
#711 [16:52] <coco8547> Yes
#712 [16:53] <mattym> coco8547, If you do not get the email, you will need to contact Mojang support.
#713 [16:53] <mattym> ??> coco8547 account/send-email
#714 [16:53] <Absol> coco8547: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#715 [16:53] <Absol> coco8547: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#716 [16:53] <asw8680> I'll walk through all the steps again. Maybe it will work, if not, then I'll be back haha. Thanks for your help, and thank you so much for volunteering for this super important and probably super tedious chat
#717 [16:53] <asw8680> you guys rock, byebye!
#718 [16:53] <coco8547> Usually I receive them yesterday, I change them (because it changes me when I'm working with Optifine)
#719 [16:53] * asw8680 [webchat@host-g6ju8h.tnz2.zeelandnet.nl] has quit. (Quit: webchat.esper.net)
#720 [16:53] <srtomato> the minecraft launcher icon now appears to me as a blank sheet and now it does not start the game when I execute it
#721 [16:54] <mattym> coco8547, Don't use your account on non-Mojang sites, like Optifine, that is very insecure. You will need to contact Mojang as instructed.
#722 [16:54] <mattym> srtomato, Reinstall the launcher.
#723 [16:55] <coco8547> Yes put this is not normal that I do not get them?
#724 [16:55] <srtomato> I already did it, it works for a moment and then stops working and returns to have the icon as a sheet of paper
#725 [16:55] <coco8547> I have to buy a minecraft? I was full of rank like (MVP ++ Hypixel)
#726 [16:56] <mattym> coco8547, You are not getting the emails because you logged into a site you should not have with your account. Contact Mojang and wait for them to fix it.
#727 [16:57] <mattym> srtomato, Lets see if another program is causing a problem.
#728 [16:57] <mattym> ??> srtomato tools/hjt
#729 [16:57] <Absol> srtomato: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#730 [16:57] <Absol> srtomato: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#731 [16:57] * Boop [webchat@host-nobu8h.zrz1.zeelandnet.nl] has quit. (Quit: webchat.esper.net)
#732 [16:57] <coco8547> But Optifine everyone used it
#733 [16:58] <mattym> coco8547, So?
#734 [16:58] <coco8547> Absol
#735 [16:58] <coco8547> I received them yesterday even the links and optifine no longer works "server wander"
#736 [16:59] <coco8547> It takes a long time to answer :( ?
#737 [16:59] <srtomato> https://paste.ubuntu.com/p/6S8m8w25Fh/
#738 [17:00] <mattym> coco8547, See the info you were already given.
#739 [17:01] <mattym> srtomato, Nothing specific popping out there. Try the following
#740 [17:01] <mattym> ??> srtomato av/adwcleaner
#741 [17:01] <Absol> srtomato: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#742 [17:01] <Absol> srtomato: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#743 [17:01] <coco8547> Maybe a Mojeng bug?
#744 [17:01] <mattym> coco8547, Its not a bug, you used your account where you should not have. Now you have to wait for them to fix it. Never login to a non-Mojang site again.
#745 [17:02] <coco8547> This is Optifine the most used site
#746 [17:03] <mattym> coco8547, That does not make it ok.
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#750 [17:04] <coco8547> to a friend his arrived and he could not resevoir
#751 [17:05] <srtomato> what should I do now?
#752 [17:06] <mattym> srtomato, Try reinstalling the launcher once more, and see if works as it should
#753 [17:07] <coco8547> How much do I have to wait for?
#754 [17:07] <mattym> !kick coco8547 Contact Mojang, wait for their help. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#755 [17:07] * Absol kicked coco8547 from #minecrafthelp (Reason: oco8547 :Contact Mojang, wait for their help. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-)
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#759 [17:22] <Jaso> Hello?
#760 [17:22] <CapFan67> Hi
#761 [17:23] <Jaso> So when i try to login to my account when i try to buy minecraft it gives a verification i complete it, then it doesn't log me in.
#762 [17:23] <CapFan67> Jaso, Are you able to log into Mojang.com?
#763 [17:24] <Jaso> Yes.
#764 [17:24] <CapFan67> Jaso, After logging in, when you look at this page do you see your Java Edition license? https://account.mojang.com/me
#765 [17:24] <Jaso> No, i see redeem codes
#766 [17:25] <CapFan67> Jaso, Did you try to buy Minecraft today?
#767 [17:25] <Jaso> yes
#768 [17:25] <CapFan67> Jaso, In that case, you haven't completed a purchase with your account.
#769 [17:26] <Jaso> Then what should i do?
#770 [17:26] <CapFan67> Jaso, Did you get a confirmation email for the purchase with Transaction ID?
#771 [17:26] <Jaso> I confirmed my email but i didnt get a transaction id
#772 [17:27] <Jaso> I didn't purchase anything
#773 [17:27] <CapFan67> Jaso, If I were you, I would check my online credit card just to double check there is no pending transaction. If you find there isn't one, restart the purchase here: https://minecraft.net
#774 [17:27] <CapFan67> Jaso, If you've created an account, start by logging in at the top.
#775 [17:27] <Jaso> Thats the problem.
#776 [17:28] <Jaso> It doesnt let me log in
#777 [17:28] <Jaso> when i press the button, it turns black
#778 [17:28] <Jaso> and nothing happens
#779 [17:28] <CapFan67> Jaso, So, when you press the "log in" button at the very top of the minecraft.net page, it just turns black?
#780 [17:29] <Jaso> Ok so when i press the button at the top it brings me to another page where i login and from there when i click login, it turns black.
#781 [17:30] <CapFan67> Jaso, This sounds like something has happened to your browser. If you're running Windows, try using Internet Explorer as a test to see if you get the same results.
#782 [17:31] <Jaso> I used Microsoft Edge and it still did the same thing.
#783 [17:31] <CapFan67> Jaso, Yes, I had someone with a similar issue yesterday. Firefox and Edge failed, but Internet Explorer worked. Are you able to test?
#784 [17:31] <Jaso> Alright ill try right now
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#786 [17:33] <Jaso> Same thing
#787 [17:33] <Jaso> i just asked my friend to make an account for me
#788 [17:34] <CapFan67> Jaso, I'm sorry to hear you're having trouble with your browser. I might suggest a malware scan:
#789 [17:34] <CapFan67> ??> Jaso av/adwcleaner
#790 [17:34] <Absol> Jaso: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#791 [17:34] <Absol> Jaso: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#792 [17:35] <CapFan67> Jaso, Certainly can't hurt to check.
#793 [17:35] <Jaso> alright
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#799 [17:48] <jason> When i am trying to login minecraft.net it doesn't let me login
#800 [17:51] <jason> hello?
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#803 [17:54] <Crueasang> Hi?
#804 [17:54] <Crueasang> ...
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#806 [17:56] <Crueasang> ...
#807 [17:57] <Crueasang> Is not nobody in this room?
#808 [17:58] * Crueasang [webchat@218.159.219.7] has joined #minecrafthelp
#809 [17:58] <Crueasang> hey
#810 [17:58] <Crueasang> Is not nobody in this room?
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#815 [18:11] <Crash-prone> Hello? I just need a little help with my game. I keep crashing, sometimes for no reason
#816 [18:12] <CapFan67> Crash-prone, When you crash, do you see an error number or description?
#817 [18:13] <Crash-prone> I do not remember, I think I still have the error on my clipboard
#818 [18:13] <CapFan67> Crash-prone, We'll need that to know what we're looking for. Also, do you crash on launch, or after playing a while?
#819 [18:14] <Crash-prone> It has only been until after a few minutes to a few seconds
#820 [18:14] <Crash-prone> I was playing on a minecraft snapshot- the village and pillage snapshot
#821 [18:15] <CapFan67> Crash-prone, We support current version Java Edition (1.13.2). Does 1.13.2 also crash?
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#824 [18:16] <Crash-prone> No, I was not on the 1.13.2 I was on the 19w06a snapshot
#825 [18:16] <CapFan67> Crash-prone, Ah. For snapshot issues, you might want to search http://bugs.mojang.com/
#826 [18:17] <Crash-prone> Okay thank you
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#828 [18:18] * Noob [webchat@c-24-130-133-197.hsd1.ca.comcast.net] has joined #minecrafthelp
#829 [18:19] <Noob> I have this error
#830 [18:19] <Noob> io.netty.channel.abstractchannel$annotatedconnectexception
#831 [18:19] <CapFan67> Noob, What's the rest of the error? Is it time out or connection rejected?
#832 [18:20] <Noob> Connection timed out
#833 [18:20] <Noob> and then it says no further information
#834 [18:20] <CapFan67> Noob, Are you connecting to a server, or someone connecting to you?
#835 [18:20] <Noob> im connecting to my friend
#836 [18:21] <Noob> so im connecting to a server
#837 [18:21] <CapFan67> Noob, put your friends address into this tool. What result do you get? https://dinnerbone.com/minecraft/tools/status/
#838 [18:21] <Noob> wait, its just a LAN server
#839 [18:21] <Noob> i still have to do it?
#840 [18:22] <CapFan67> Noob, Ok. "Open to lan", or running dedicated server software?
#841 [18:22] <Noob> Open to lan
#842 [18:22] <CapFan67> Noob, Ok. "Open to LAN" issues usually boil down to firewall issues. As a test, disable the firewall on both machines and test again.
#843 [18:23] <Noob> ok
#844 [18:40] * Swer [webchat@97-122-108-124.hlrn.qwest.net] has joined #minecrafthelp
#845 [18:40] <Swer> Could someone help me get a pixlemon mod
#846 [18:41] <CapFan67> ??> Swer mods
#847 [18:41] <Absol> Swer: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#848 [18:41] <Absol> Swer: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#852 [19:03] <jason> When i press login it doesn't let me login.
#853 [19:03] <CapFan67> jason, When you login from the client, what does it say?
#854 [19:04] <ChickyPlayZ_2018> Is there any way i can remove my security questions?
#855 [19:04] <jason> im trying to login from the website to download minecraft
#856 [19:04] <jason> but when i try to press it it gives me a verification and when i complete it it doesnt log me in
#857 [19:04] <CapFan67> ChickyPlayZ_2018, You can reset your security questions, yes. https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#858 [19:05] <CapFan67> jason, So, you've purchased Minecraft and can login?
#859 [19:06] <jason> i asked my friend to do it
#860 [19:06] <jason> because i couldn't log into my account on minecraft.net
#861 [19:06] <CapFan67> jason, Ok, you were here earlier with browser issues. ..and are still having them, it sounds like.
#862 [19:06] <jason> Yes.
#863 [19:06] <CapFan67> jason, I am guessing you can't download from this page? https://minecraft.net/en-us/download/
#864 [19:07] <CapFan67> jason, Should be a large download button.
#865 [19:07] <ChickyPlayZ_2018> When i reset the questions it does not reset them.
#866 [19:07] <CapFan67> jason, Here is the direct download link: https://launcher.mojang.com/download/MinecraftInstaller.msi
#867 [19:08] <jason> which one should i pick
#868 [19:08] <jason> change repair or remove
#869 [19:08] <CapFan67> ChickyPlayZ_2018, If you follow the instructions, login and go to your account page, you should see a red link to send instructions. Does all that work?
#870 [19:09] <CapFan67> jason, both of those options imply that you already have Minecraft installed.
#871 [19:10] <jason> if i remove it from my computer can i reinstall it
#872 [19:11] <ChickyPlayZ_2018> I do that, I get the email, i reset it, then i login i put in the security questions and press submit, then it says "The answers were incorrect. If you get this error multiple times, you may need to wait before trying again."
#873 [19:11] <CapFan67> jason, Yes. ...but why would you need to do that? Is it not working?
#874 [19:12] <jason> im not sure... because when i enter the email and pass
#875 [19:12] <CapFan67> ChickyPlayZ_2018, I can't say I've experienced that. Maybe someone else in the channel can offer advice, but you'll likely need to contact Mojang support.
#876 [19:12] <jason> it says something about a alt token
#877 [19:12] <jason> and im not sure what that is
#878 [19:12] <CapFan67> jason, that sounds like you have malware. Shall we run a scan?
#879 [19:12] <ChickyPlayZ_2018> I've did that already
#880 [19:13] <CapFan67> ??> jason tools/hjt
#881 [19:13] <Absol> jason: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#882 [19:13] <Absol> jason: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#883 [19:13] <CapFan67> jason, (this is not the cleaner you ran earlier, but rather a tool to list what's running so I can check software incompatible with minecraft)
#884 [19:13] <jason> ok
#885 [19:14] <CapFan67> ChickyPlayZ_2018, Ah. Then you may need to wait for them to respond. ..assuming someone else here doesn't have further insight to the security challenge process not working.
#886 [19:16] <ChickyPlayZ_2018> Absol Can you help me with security questions, I'm trying to reset them but they don't reset, can you try to give me info on the matter.
#887 [19:16] <CapFan67> ChickyPlayZ_2018, Absol is a bot.
#888 [19:16] <ChickyPlayZ_2018> Dang
#889 [19:16] <CapFan67> ChickyPlayZ_2018, Notice my commands before absol provides information.
#890 [19:16] <CapFan67> ChickyPlayZ_2018, Notice my commands before absol provides information.
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#892 [19:20] <jason> thanks so much!!
#893 [19:29] * delphi [webchat@host721680016144.direcway.com] has joined #minecrafthelp
#894 [19:29] <delphi> hello all , i am looking for some help with my account
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#896 [19:32] * Espercorn kicked Webchat198 from #minecrafthelp (Reason: ebchat198 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#899 [19:36] <delphi> I purchased the game when it first came out, and in the process of microsoft taking the game under its wings I never had a chance to transition my account. now that I have internet again I have been trying to do just that... but in the process I get a notice that " there is already an account connected with my email{ I only have one and all the re
#900 [19:36] <delphi> cords of purchase of the original game} i was hoping there is someone that may be able to explain my next step of clarifying what I need to do next so I may access my account and play Minecraft!
#901 [19:44] * MrBeroch [webchat@6.186-43-193.etapanet.net] has joined #minecrafthelp
#902 [19:47] <MrBeroch> I have a problem, when downloading the game files in version 1.13.2 a download error appears. It says The download could not be saved. close4.ogg, try reinstalling the game, deleting it, changing directory, removing the antivirus and nothing is useful.
#903 [19:47] <tyteen4a03> ??> MrBeroch tools/hjt
#904 [19:47] <Absol> MrBeroch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#905 [19:47] <Absol> MrBeroch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#908 [19:52] <delphi> well I appreciate your input, where do I start to look for this? all of my email or connectivity has been through sites directly related to mojang and the last was yesterday but they have yet to respond. it said to buy {again } the game and restart. but I own the game and played it for years from the start. Im not about to drop $26 when it ran fine
#909 [19:52] <delphi> up until the transition. pleas help if possible
#910 [19:53] <MrBeroch> https://paste.ubuntu.com/p/pQYkHbP2Dk/
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#912 [19:55] <tyteen4a03> ??> delphi account/forgot-email
#913 [19:55] <Absol> delphi: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#914 [19:57] <delphi> im concerned this may be unneeded since my pc has yet to be plugged into the internet except for email to contact mojang. as odd as that may sound , I live on my boat and dont always have a signal for internet that has to be wired, I dont have wifi. so if Im missing something please dont be mad Im not understanding
#915 [19:59] <tyteen4a03> delphi: if you haven't migrated the account yourself:
#916 [19:59] <tyteen4a03> ??> delphi account/hacked
#917 [19:59] <Absol> delphi: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#918 [19:59] <Absol> delphi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#919 [19:59] <tyteen4a03> delphi: actually, re-reading your question
#920 [19:59] <tyteen4a03> delphi: can you still log into Minecraft with your Minecraft.net username and password
#921 [20:00] <delphi> I havent forgotten my email I only have one and all the emails saved from purchase. I dont think its been hacked, just im missing something or there is some reason they say there is an account already attached to my email they have not replied to me back yet
#922 [20:00] <tyteen4a03> delphi: can you still log into Minecraft with your Minecraft.net username and password?
#923 [20:02] <delphi> no I am unable to log into my minecraft account since the transition.
#924 [20:02] <tyteen4a03> delphi: Minecraft username please?
#925 [20:02] <delphi> it says its not a valid id since the transition.
#926 [20:03] <delphi> Ekuryua
#927 [20:03] <tyteen4a03> delphi: the account looks migrated from here
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#929 [20:03] <tyteen4a03> MrBeroch: a second
#930 [20:04] <delphi> sorry it says the email is already attached to an account but not have replied back
#931 [20:04] <tyteen4a03> delphi: but you did not migrate the account yourself?
#932 [20:04] <delphi> my user name and password work but the email seem to be the issue
#933 [20:05] <tyteen4a03> delphi: since your account is migrated, it would be impossible to log in with just the username
#934 [20:05] <tyteen4a03> ??> delphi account/send-email
#935 [20:05] <Absol> delphi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#936 [20:05] <Absol> delphi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#937 [20:05] <delphi> yes I worked on it yesterday but when i got to the piont of logging in it says my email is already attached to an accout
#938 [20:05] <tyteen4a03> delphi: log into account.mojang.com/me
#939 [20:05] <tyteen4a03> delphi: what do you see under My Game?
#940 [20:05] <tyteen4a03> s
#941 [20:06] <delphi> yes I recieved the same { due to the holidays response
#942 [20:06] <tyteen4a03> delphi: log into account.mojang.com/me - what do you see under My Games?
#943 [20:10] <tyteen4a03> ??> MrBeroch launcher/log
#944 [20:10] <Absol> MrBeroch: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#945 [20:10] <delphi> oh my gosh this my work !!! thank you !!! Ill take you sailing anytime!!!
#946 [20:10] <tyteen4a03> delphi: yep, so just use that email to log into MC
#947 [20:11] <delphi> its working atm lets see what happens
#948 [20:12] <delphi> says the file is unable to be read and to find support for the file
#949 [20:13] <tyteen4a03> ??> delphi launcher/log
#950 [20:13] <Absol> delphi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#955 [20:25] * Jackson_ [webchat@ip70-176-122-249.ph.ph.cox.net] has joined #minecrafthelp
#956 [20:28] <Jackson_> Hi, I bought Minecraft java edition on my PC with my mothers PayPal account, the purchase was successful but, trying to play the game wasn't. Every time I tried to play (I was logged in), the only option was the demo. Can someone please point me in the right direction?
#957 [20:33] <MrBeroch> https://paste.ubuntu.com/p/YHNGqWJ6XG/
#958 [20:36] <MrBeroch> Absol https://paste.ubuntu.com/p/YHNGqWJ6XG/
#959 [20:37] <Jackson_> What is that?
#960 [20:37] <tyteen4a03> ??> Jackson_ account/bug/demo
#961 [20:37] <Absol> Jackson_: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#962 [20:38] <tyteen4a03> ??> MrBeroch av/adwcleaner
#963 [20:38] <Absol> MrBeroch: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#964 [20:38] <Absol> MrBeroch: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#965 [20:38] <tyteen4a03> MrBeroch: oh, before you do that:
#966 [20:38] <tyteen4a03> ??> MrBeroch win/reinst
#967 [20:38] <Absol> MrBeroch: You may need to reinstall the locally installed files that Minecraft puts into place.
#968 [20:38] <Absol> MrBeroch: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#969 [20:39] <Jackson_> Ok, thanks.
#970 [20:43] <MrBeroch> Absol doesnt work
#971 [20:43] <tyteen4a03> MrBeroch: what have you done?
#972 [20:44] <MrBeroch> I did what he told me, delete the game files
#973 [20:45] <tyteen4a03> ??> MrBeroch av/adwcleaner
#974 [20:45] <Absol> MrBeroch: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#975 [20:45] <Absol> MrBeroch: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#979 [20:54] * rafa8man [webchat@pc-64-45-45-190.cm.vtr.net] has joined #minecrafthelp
#980 [20:55] <rafa8man> what can i do, if I uninstall all the incopatible programs and I continue having the error with the download
#981 [21:05] * MrBeroch [webchat@6.186-43-193.etapanet.net] has joined #minecrafthelp
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#983 [21:05] <gav01> how do I find out my old username?
#984 [21:06] <MrBeroch> it still does not work
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#986 [21:08] <MrBeroch> i run the antivirus, clean and repair the computer but I have the same download problem with the file close4.ogg
#987 [21:14] * matt5 [webchat@S0106ac202e206cd3.gv.shawcable.net] has joined #minecrafthelp
#988 [21:15] <matt5> Every time i start minecraft my monitor goes blank and then says "Out of Range"...Resolution problem, not sure how to change this. any help would be great
#989 [21:19] * taj [webchat@1.136.109.158] has joined #minecrafthelp
#990 [21:19] <taj> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#991 [21:19] <taj> what do i do
#992 [21:19] <taj> this error keeps apearing
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#998 [21:34] <ehale> Hello. I bought minecraft on the windows store and I'm trying to run skyfactory and the launcher says I don't own the game
#999 [21:34] <Andrio> ehale, that is for the Java Edition. You bought the Windows 10 Edition.
#1000 [21:35] <ehale> Oh. I can't play skyfactory?
#1001 [21:36] <zanarkand> hello so i picked up the game in 2011 still have the email and i try to migrate my account to the new mojang thing and its telling me its meen migrated when i know i never did
#1002 [21:36] <andy> so i hadn't logged into minecraft for several years,( since before the microsoft aquistion) and had to request a password reset. I received the email and reset my password...but when i logged in the account had an alpha-numeric (looked randomly generated) user name, and the first and last name for the user was "anom"... definately not my doing ...
#1003 [21:36] <andy> i cant log into minecraft either... Is this a "got hacked" kind of situation?
#1004 [21:38] * MrBeroch [webchat@6.186-43-193.etapanet.net] has quit. (Quit: webchat.esper.net)
#1005 [21:45] <Andrio> zanarkand, what was your username?
#1006 [21:45] <zanarkand> zanarkand69
#1007 [21:46] <Andrio> zanarkand, it's possible your account was stolen.
#1008 [21:46] <Andrio> ??> zanarkand account/send-email
#1009 [21:46] <Absol> zanarkand: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1010 [21:46] <Absol> zanarkand: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1011 [21:47] <zanarkand> i did send one and yeah i think it was stolen
#1012 [21:47] <Andrio> ok
#1013 [21:48] <CapFan67> It appears the name was changed in 2017. If stolen, then long ago.
#1014 [21:48] <Andrio> mm
#1015 [21:48] <zanarkand> i have not touched minecraft in years
#1016 [21:49] <zanarkand> going to start streaming it with a friend so i try to do the migrate thing and it told me it was migrated
#1017 [21:49] <zanarkand> can you see the email it was added to
#1018 [21:49] <zanarkand> does it end in @post.com ?
#1019 [21:49] <CapFan67> zanarkand, We aren't MOjang. We can't see account information.
#1020 [21:50] <zanarkand> oh ok awesome so i guess just wait for the email how could you see the name was changed in 2017?
#1021 [21:50] <CapFan67> zanarkand, Name history is public information: https://namemc.com/search?q=zanarkand69
#1022 [21:50] <zanarkand> oh i c awesome never new that
#1023 [21:51] <CapFan67> zanarkand, Unfortunate way to find out. I do hope things work out and quickly.
#1024 [21:51] <zanarkand> email was sent an hour or so ago so i hope to hear back in the next few days
#1025 [21:52] <CapFan67> zanarkand, It'll take a bit longer than that. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1026 [21:52] <zanarkand> so who ever took my account change the name to NEEEEEJCA
#1027 [21:52] <zanarkand> is that what its telling me
#1028 [21:52] <CapFan67> zanarkand, Correct.
#1029 [21:53] * Gameisconduct [webchat@c-24-63-247-52.hsd1.ma.comcast.net] has joined #minecrafthelp
#1030 [21:54] <zanarkand> well that sucks i hope they get whats coming to them and i get that account back
#1031 [21:56] <Gameisconduct> I keep running into an error code after trying to fix a black screen error it says updater encountered a problem bla bla bla error code 2 old version will start again there's nothing in my .Minecraft folder at all and java is updated drivers are updated and reinstalling mc doesn't work
#1032 [21:57] <CapFan67> zanarkand, Gameisconduct Do you get the black screen when running the launcher, or after pressing Play?
#1033 [21:58] <Gameisconduct> i had the black screen issue but one of my buds fixed that but now its just the error code
#1034 [21:58] <zanarkand> i cant get it to install the demo mminecraftinstall.msi is the file i downloaded from the site
#1035 [21:58] <Gameisconduct> when i did have the black screen issue it was after i pushed play but cant even launch it now
#1036 [21:59] <CapFan67> Gameisconduct, Ok. Do you get the error when running the launcher, or after pressing Play?
#1037 [21:59] <Gameisconduct> running the launcher
#1038 [22:00] <CapFan67> Gameisconduct, Looking in your "C:\Program Files (x86)\Minecraft\" folder, to you see naitivelog.txt? If so, paste that to http://paste.ubuntu.com/
#1039 [22:01] <Gameisconduct> theres nothing in .Minecraft except this MinecraftLauncher.exe.backup
#1040 [22:02] <CapFan67> Gameisconduct, I was asking about a different folder. Your launcher folder.
#1041 [22:03] <zanarkand> does minecraft have to install to the C drive when i try and put it on the D it stops working and wont install
#1042 [22:03] <Gameisconduct> ya i meant Minecraft folder not .minecraft
#1043 [22:03] <Gameisconduct> launcher
#1044 [22:04] <CapFan67> zanarkand, When you run the installer, you can choose any destination.
#1045 [22:04] <zanarkand> so i need to restart to fix that then
#1046 [22:04] <zanarkand> i guess thats all i needed thanks a lot
#1047 [22:04] <Gameisconduct> i thought when u reinstall mc it would download all the necessary files again
#1048 [22:04] <CapFan67> Gameisconduct, Did you select a different path when installing the launcher? If not, your issue is the game isn't installed.
#1049 [22:04] * zanarkand [webchat@c-73-138-229-143.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1050 [22:07] <Gameisconduct> okay well that helps duh
#1051 [22:07] <Gameisconduct> let me see if the black screen happens
#1052 [22:09] <Gameisconduct> okay so it launches but either loads a endless black screen or gets into the menu then freezes and crashes
#1053 [22:09] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
#1054 [22:10] <CapFan67> Gameisconduct, Let's see if you have any incompatible software loaded known to cause that:
#1055 [22:10] <CapFan67> ??> Gameisconduct tools/hjt
#1056 [22:10] <Absol> Gameisconduct: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1057 [22:10] <Absol> Gameisconduct: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1058 [22:11] * bigtor [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1059 [22:12] <bigtor> i can't connect to any online server, any fix?
#1060 [22:12] <Gameisconduct> do u want me to send it privately or does it not matter
#1061 [22:13] <CapFan67> Gameisconduct, Paste it here. It's just a list of programs.
#1062 [22:13] <Gameisconduct> https://paste.ubuntu.com/p/977VDDp6ss/
#1063 [22:13] <CapFan67> bigtor, What happens when you try?
#1064 [22:13] <bigtor> https://media.discordapp.net/attachments/468824183049289739/544779403482234881/unknown.png
#1065 [22:13] <bigtor> send me this message
#1066 [22:14] <CapFan67> Gameisconduct, I see you have Discord installed. Check your settings and see if the overlay is disabled. If not, disable the overlay and test again.
#1067 [22:14] <Gameisconduct> k
#1068 [22:15] <CapFan67> bigtor, Does this happen on just one server, or any server you test?
#1069 [22:15] <bigtor> any server
#1070 [22:15] <CapFan67> bigtor, Try connecting to this test server: mctest.ae97.net
#1071 [22:15] <Gameisconduct> wth
#1072 [22:15] <Gameisconduct> rlly
#1073 [22:15] <Gameisconduct> that was it
#1074 [22:16] <Gameisconduct> well thx man
#1075 [22:16] <Gameisconduct> guess the little things matter
#1076 [22:16] <CapFan67> Gameisconduct, Glad to hear it's working!
#1077 [22:16] <Gameisconduct> thx and have a great night
#1078 [22:16] <CapFan67> Gameisconduct, You too.
#1079 [22:16] <CapFan67> Gameisconduct, You too.
#1080 [22:16] * Gameisconduct [webchat@c-24-63-247-52.hsd1.ma.comcast.net] has left #minecrafthelp
#1081 [22:17] <bigtor> currently i dont have access to the laptop thats not connecting, but can i ask whats the connection for?
#1082 [22:17] <CapFan67> bigtor, To test and work through your issue, of course.
#1083 [22:18] <CapFan67> bigtor, If you can connect, then we focus on what's wrong with your connection to specific servers. If not, we start looking at what software is installed. Either way, you'll need to be on the machine next time you tackle the issue.
#1084 [22:19] <bigtor> ok, how often are you here?
#1085 [22:19] <CapFan67> bigtor, Any of the helpers can work you through the process.
#1086 [22:20] <CapFan67> bigtor, ...and I don't have a fixed schedule. I just hang out here when I am doing other things on my computer.
#1087 [22:20] <bigtor> ah ok, i'll see when i can get a hold of it. thanks for the attempt tho!
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#1090 [22:40] * Thaxton [webchat@173-81-57-173.pkbgcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1091 [22:40] <Thaxton> hello
#1092 [22:40] <CapFan67> Hi
#1093 [22:40] <Thaxton> i need help getting onto my old account
#1094 [22:41] <CapFan67> Thaxton, Well, we are volunteers who help with client technical issues such as crashes, but I'll offer what information I know.
#1095 [22:42] <Thaxton> i tried logging into my account and it said it needed to be switched to a mojang account and then when i went to do that it said it was complete and then when i went to login it said that the account wasnt active or something like that and i dont want to have to buy a new account
#1096 [22:44] <CapFan67> Thaxton, The process is optional (dunno' why you were told it "needed" to be done), but recommended. You enter your email, username and password, and it migrates. Fairly easy. I'm not sure which step went sideways for you from your description.
#1097 [22:44] <CapFan67> Thaxton, Are you able to log into Mojang.com with your new credentials?
#1098 [22:45] <Thaxton> ill try one sec
#1099 [22:47] <Thaxton> it let me in
#1100 [22:47] <Thaxton> but wont let me play full game when i go to log in to minecraft laucher
#1101 [22:47] <CapFan67> Thaxton, After logging in, when you look at your account page, does it show your Java Edition license?
#1102 [22:48] <Thaxton> no idk why
#1103 [22:48] <CapFan67> Thaxton, On this page: https://account.mojang.com/me
#1104 [22:48] <CapFan67> Thaxton, ..we are determining what state your account is in.
#1105 [22:48] <Thaxton> ok
#1106 [22:50] <CapFan67> Thaxton, You might see two things: Your Java Edition account and other things (this is good), or nothing but a button to use a gift card/redeem (this is bad).
#1107 [22:51] <Thaxton> all i see is the bad and its upsetting bc i dont want to have to buy an entire new account'
#1108 [22:51] <CapFan67> Thaxton, What is your character name?
#1109 [22:51] <Thaxton> dagedar99
#1110 [22:51] <CapFan67> Thaxton, Did you change the name to DWackit?
#1111 [22:52] <Thaxton> No i did not
#1112 [22:52] <CapFan67> Thaxton, Ok, it would appear your account has been stolen: https://namemc.com/search?q=dagedar99
#1113 [22:52] <CapFan67> Thaxton, You will need to contact Mojang Customer Support to recover control of your account:
#1114 [22:52] <CapFan67> ??> Thaxton account/send-email
#1115 [22:52] <Absol> Thaxton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1116 [22:53] <Absol> Thaxton: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1117 [22:53] <Thaxton> ok thank you sooo much it means a lot
#1118 [22:53] <CapFan67> Thaxton, I wish I had better news. Note that last link. It'll take time before they respond.
#1119 [22:57] <Thaxton> ok thank you
#1120 [23:00] * Dr_Spot [webchat@CPE64777db39093-CM64777db39090.cpe.net.fido.ca] has joined #minecrafthelp
#1121 [23:01] <Dr_Spot> Hey does anyone know anything about the realms error 504 or 500. switched worlds on my realm today but now it wont let me switch back, start minigames, reset worlds or backup. Can connect to the active world no problem but nothing else
#1122 [23:02] <Dr_Spot> been scouring online and theres a lot of threads with similar issues but never an answer.
#1123 [23:58] <andy> i didnt see anyone answer this so i'll just repost :
#1124 [23:58] <andy> so i hadn't logged into minecraft for several years,( since before the microsoft aquistion) and had to request a password reset. I received the email and reset my password...but when i logged in the account had an alpha-numeric (looked randomly generated) user name, and the first and last name for the user was "anom"... definately not my doing ...
#1125 [23:58] <andy> i cant log into minecraft either... Is this a "got hacked" kind of situation?
#1126 [23:59] <mattym> andy, You were able to log into the account page but not the game?
#1127 [23:59] <andy> correcat
#1128 [23:59] <mattym> andy, What did the launcher say when you tried?
#1129 [23:59] <andy> it just wanted to let me play the demo