#1 [00:00] <mattym> andy, Are you logging in there with the same email and password you log into the site with?
#2 [00:01] <andy> im honestly not sure... i have only ever used the one email for important stuff. I read somewhere that it used to log you in with a "user name" and password but not email address... could this be effecting it somehow?
#3 [00:03] <mattym> andy, Based on the fact that you can receive password reset emails and log in on the site, it means you have Migrated account.
#4 [00:03] <mattym> andy, That means you need to use the email and password to log in everywhere.
#5 [00:04] <andy> i'll go double check something really quick...
#6 [00:06] <andy> which website would i be able to confirm if it has been migrated?
#7 [00:07] <CapFan67> andy, If you can log into Mojang.com with email and password, and the accounts page shows your Java Edition license, then you have a migrated account.
#8 [00:07] <mattym> andy, If you log in at account.mojang.com/me
#9 [00:07] <mattym> andy, It should list a username of some sort under the "My Games" section
#10 [00:09] <andy> it basically is telling me i havent bought mc yet
#11 [00:10] <CapFan67> andy, Do you remember your character name?
#12 [00:10] <andy> :I nope
#13 [00:10] <mattym> andy, Are you sure you logged in there with the same email you got the password reset sent to, and that new password?
#14 [00:11] <andy> sadly i can not confirm if this email was the one used, but i also tried my google acct and nada
#15 [00:13] <mattym> andy, Sorry, I am just working off what you said here but, you mentioned you did a password reset, how do you not know what email you did that on?
#16 [00:14] <andy> so to clearify, i sent a password reset to my yahoo mail address, and i reset the password associated with that email acct.
#17 [00:14] <andy> more coming
#18 [00:15] <andy> when i logged into the acct, the info in the acct was very out of whack, unidentified user name (alpha numeric mess) and acct user name was "anom" for first and last name. not my doing
#19 [00:16] <mattym> andy, Do you mean your email info, or Minecraft info
#20 [00:18] <andy> it would be my acct on mojang.com
#21 [00:18] <andy> same email and password loggs me onto minecraft.net
#22 [00:19] <mattym> andy, Ok, where exactly does the "user name" show up?
#23 [00:20] <andy> ... and now i cant even find that specific page -_-
#24 [00:20] <andy> lemme look some more
#25 [00:21] * Istoc [webchat@c-67-175-202-92.hsd1.il.comcast.net] has joined #minecrafthelp
#26 [00:22] <Istoc> Hi all my account got hijacked today. I wanted to pop in and ask what the wait is usually on a response from the peeps at Mojang?
#27 [00:22] <mattym> Istoc, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#28 [00:23] <Istoc> I just wasn't sure how accurate that was, a lot of websites have those kinds of messages and are often terribly inaccurate
#29 [00:23] <mattym> Istoc, That page gets updated every working day.
#30 [00:23] * ScaryDragon [webchat@60.224.123.96] has joined #minecrafthelp
#31 [00:24] <Istoc> Coolie, I appreciate that
#32 [00:24] <ScaryDragon> Hello, when I join a certain minecraft server I am given this error message. Wifi is working fine, I can join other servers fine. I am on a Windows Laptop, Java Edition 1.13 game. io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#33 [00:25] <mattym> ScaryDragon, That just means your network cannot make a proper connection to the servers where you get that error.
#34 [00:25] * Istoc [webchat@c-67-175-202-92.hsd1.il.comcast.net] has quit. (Client Quit)
#35 [00:25] <ScaryDragon> What do I do to fix it? I’m a complete tech noob.
#36 [00:26] <mattym> ScaryDragon, Nothing you can really do about it. They may work sometimes but not others.
#37 [00:26] <ScaryDragon> Will it just fix itself in the future?
#38 [00:26] <ScaryDragon> or will I never be able to play on the server which gives me this message?
#39 [00:26] <mattym> ScaryDragon, Like I said, it may work sometimes, but not others. With no pattern.
#40 [00:26] <ScaryDragon> I see.
#41 [00:27] <ScaryDragon> well, thanks for the help I guess.
#42 [00:27] <ScaryDragon> I’m just annoyed because I set aside a couple hours of free time to do some grinding with friends and it doesn’t want to work smh.
#43 [00:28] <ScaryDragon> Last question, would it be more likely to work using Direct Connect?
#44 [00:28] <mattym> ScaryDragon, The issue lies somewhere between your network and the servers. In the path your connection takes to it. Which is not something you or the server have control over.
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#46 [00:35] <andy> ok, well, i must not have been very awake for part of that process because the whole part with weird information didnt ever happen to my mc account
#47 [00:35] <mattym> andy, Ok, that makes a lot more sense.
#48 [00:36] <andy> so really then, my only issue is that i cant access my paid mc account.
#49 [00:36] <mattym> andy, You said you didn't know what your old username was?
#50 [00:36] <andy> correct
#51 [00:36] <andy> oh, craigstempid@gmail.com
#52 [00:36] <andy> crap
#53 [00:36] <mattym> andy, Dont share personal info in this chat.
#54 [00:36] <andy> is there anyway to recover an old, pre microsoft mc account
#55 [00:36] <andy> didnt mean to do that either :(
#56 [00:37] <mattym> andy, If you don't know the username, you will not be able to migrate it yourself, you will need to contact Mojang for assistance.
#57 [00:37] <mattym> ??> andy account/send-email
#58 [00:37] <Absol> andy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#59 [00:37] <Absol> andy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#60 [00:37] <andy> yea, sent an email, gonna be waiting a month before i hear back :I
#61 [00:38] <andy> i'm s.o.l. if mojang peeps cand do anything. i'll just wait for that train to sail and see what happens
#62 [00:39] <andy> thanks for the help and sorry about the weird confusion :P
#63 [00:39] <mattym> andy, Good luck.
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#65 [00:55] * Phoenix [webchat@c-71-201-23-51.hsd1.il.comcast.net] has joined #minecrafthelp
#66 [00:57] <Phoenix> Hey I haven't been able to play minecraft since I switched from my laptop to a Desktop PC. The game crashes any time I try to load it. I have the crash log and a DxDiag log if needed.
#67 [00:58] <mattym> ??> Pheonix paste
#68 [00:58] <Absol> Pheonix: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#69 [00:59] <Phoenix> https://pastebin.com/gDtJdayA
#70 [00:59] <mattym> Please provide the crash log via the linked instructions
#71 [01:00] <Phoenix> https://paste.ubuntu.com/p/ZXmV5swz9S/
#72 [01:01] <mattym> And the dxdiag as well.
#73 [01:01] <Phoenix> https://paste.ubuntu.com/p/Zg8tvN3Z6n/
#74 [01:02] <mattym> Do you have the Geforce Experience app installed?
#75 [01:03] <Phoenix> Yes
#76 [01:03] <mattym> Try turning off the ingame overlay it provides then test the game again.
#77 [01:06] <Phoenix> Crashed again, error log looked different
#78 [01:08] <mattym> Can we get the new one.
#79 [01:08] <Phoenix> https://paste.ubuntu.com/p/hjShYrww2y/
#80 [01:09] <mattym> Ok, may be some other incompatible software
#81 [01:09] <mattym> ??> Phoenix tools/hjt
#82 [01:09] <Absol> Phoenix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#83 [01:09] <Absol> Phoenix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#84 [01:11] <Phoenix> https://paste.ubuntu.com/p/sH7WVHnJQM/
#85 [01:12] <mattym> Phoenix, Try disabling the discord overlay as well.
#86 [01:14] <Phoenix> https://paste.ubuntu.com/p/rMmvWxMgRK/
#87 [01:14] <Phoenix> Change in the crash log again
#88 [01:14] <mattym> ??> Phoenix win/reinst
#89 [01:14] <Absol> Phoenix: You may need to reinstall the locally installed files that Minecraft puts into place.
#90 [01:14] <Absol> Phoenix: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#91 [01:19] <Phoenix> https://paste.ubuntu.com/p/dQghdYZQzn/
#92 [01:22] <mattym> Phoenix, Hmm i havent seen the version you have installed cause an issue. But Razer Synapse has been known to cause some problems
#93 [01:22] <mattym> Check the info here to see if its making extra settings on your pc https://minecraftirc.net/support-articles/windows/env-vars/
#94 [01:29] * iTzTheCabroMC [webchat@customer-189-217-26-54.cablevision.net.mx] has joined #minecrafthelp
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#96 [01:32] <Phoenix> There wasn't a memory limit but I tried updating Razer Synapse just in case and the crash log changed slightly again
#97 [01:32] <Phoenix> https://paste.ubuntu.com/p/F8XHkXbMp4/
#98 [01:34] <mattym> Phoenix, its still getting caught up somewhere with Java. Nothing else popped up in the report but lets try the following anyway.
#99 [01:34] <mattym> ??> Phoenix av/adwcleaner
#100 [01:34] <Absol> Phoenix: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#101 [01:34] <Absol> Phoenix: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#102 [01:43] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#103 [01:50] * Phoenix [webchat@c-71-201-23-51.hsd1.in.comcast.net] has joined #minecrafthelp
#104 [01:50] <Phoenix> Thank you so much for the help!
#105 [01:51] <mattym> Did that work?
#106 [01:53] <mattym> Phoenix, Any chance you saved the post cleanup report Adwcleaner made?
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#110 [03:10] * BW7 [webchat@541C07B9.cm-5-5a.dynamic.ziggo.nl] has joined #minecrafthelp
#111 [03:10] <BW7> hello
#112 [03:11] <BW7> any one online?
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#118 [05:29] * User776 [webchat@host-178.219.122.108-c3.net.pl] has joined #minecrafthelp
#119 [05:31] <User776> Hello, yesterday I recieved an email stating that I migrated my minecraft account to Mojang account. But I never requested this. Is this automated action or is there a possibility that my account was hacked? I tried to reset my password, but nothing is coming on my email.
#120 [05:31] * tomia [webchat@adsl-197.176.58.192.tellas.gr] has joined #minecrafthelp
#121 [05:32] <Andrio> User776, it was probably stolen
#122 [05:32] <Andrio> ??> User776 account/send-email
#123 [05:32] <Absol> User776: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#124 [05:32] <Absol> User776: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#125 [05:32] <tomia> im lost my account
#126 [05:33] <User776> ok, thanks for fast respond
#127 [05:33] * tc [webchat@host86-145-192-111.range86-145.btcentralplus.com] has joined #minecrafthelp
#128 [05:33] <tc> can i voice chat in minecraft
#129 [05:33] <tc> can i voice chat in minecraft
#130 [05:33] * User776 [webchat@host-178.219.122.108-c3.net.pl] has left #minecrafthelp
#131 [05:34] <tomia> you will help me
#132 [05:34] <tomia> get back my account
#133 [05:35] <Andrio> tomia, can you reset your password?
#134 [05:35] <tomia> no
#135 [05:39] <Andrio> tomia, did you check your spam folder?
#136 [05:39] <tomia> yes
#137 [05:40] * MercyJ [webchat@cpc81395-lanc8-2-0-cust138.3-3.cable.virginm.net] has joined #minecrafthelp
#138 [05:41] <MercyJ> Hello, my registered email is not receiving password reset links
#139 [05:42] <Andrio> ??> tomia account/send-email
#140 [05:42] <Absol> tomia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#141 [05:42] <Absol> tomia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#142 [05:42] <Andrio> MercyJ, did you check your spam folder?
#143 [05:42] <MercyJ> I have, i tried a few days ago too however still not luck
#144 [05:43] <MercyJ> Ill fill out the above form and see what happens
#145 [05:43] <tomia> minecraft me account send email ? here ?
#146 [05:44] <Andrio> ok
#147 [05:44] <MercyJ> Ill give that a try, Thanks for your help
#148 [05:46] <tomia> me minecraft account email:
#149 [05:46] <tomia> seika.developer@gmail.com
#150 [05:47] * MercyJ [webchat@cpc81395-lanc8-2-0-cust138.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#151 [05:51] <tomia> ?
#152 [05:57] * Lord_of_Life [~Lord@79.125.197.64] has quit. (Ping timeout: 202 seconds)
#153 [05:59] <Andrio> tomia, read what Absol said
#154 [06:02] <tomia> I do not remember Transaction ID or gift code
#155 [06:03] <Andrio> ??> tomia account/trans-ID
#156 [06:03] <Absol> tomia: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#157 [06:05] * Lord_of_Life [~Lord@77.28.170.75] has joined #minecrafthelp
#158 [06:06] <tomia> I did not buy the account it was bought by my friend
#159 [06:09] <tomia> may be stolen I probably do not have access to this account anymore
#160 [06:10] <tomia> thanks for the support
#161 [06:10] <tomia> thanks for the support
#162 [06:10] * tomia [webchat@adsl-197.176.58.192.tellas.gr] has left #minecrafthelp
#163 [06:34] * monice [webchat@46.70.180.161] has joined #minecrafthelp
#164 [06:34] <monice> pleas
#165 [06:34] <monice> DO NOT DISCLOSE YOUR ACCOUNT INFORMATION
#166 [06:34] <monice> moy akk
#167 [06:34] <monice> akaunt
#168 [06:34] <Greymagic27> monice, Hi
#169 [06:36] * Synicc_ [webchat@36.85.244.115] has joined #minecrafthelp
#170 [06:38] <Synicc_> anyone can tell me about lost accounts in Minecraft
#171 [06:38] <Greymagic27> Synicc_, Have you lost your account?
#172 [06:38] <Synicc_> yes
#173 [06:38] <monice> anyone can tell me about lost accounts in Minecraft
#174 [06:39] <monice> Have you lost your account?
#175 [06:39] <Greymagic27> Synicc_, Have you emailed mojang?
#176 [06:39] <Greymagic27> monice, Please stop repeating me, thanks :)
#177 [06:40] <Synicc_> already
#178 [06:40] <Greymagic27> Synicc_, You have emailed them?
#179 [06:41] <Synicc_> already but not yet answered
#180 [06:41] <Greymagic27> Synicc_, Alright, check here for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#181 [06:41] <Synicc_> K
#182 [06:43] <Synicc_> no posts showing missing account problems
#183 [06:44] <Greymagic27> Synicc_, You sent them an email about your problem. This: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- will tell you when you should expect a reply
#184 [06:44] * wilahl3 [webchat@62-168-132-37.sandnet.se] has joined #minecrafthelp
#185 [06:44] <Synicc_> even though I forgot my password with the correct e-mail, but somehow Mojang didn't answer it for about 2 weeks
#186 [06:44] <wilahl3> i cant play online
#187 [06:44] <Greymagic27> wilahl3, Hi
#188 [06:44] <Greymagic27> Does anything happen when you try?
#189 [06:49] <Synicc_> nope
#190 [06:49] <Greymagic27> Synicc_, That message was for wilahl3 :P
#191 [06:51] <monice> a moy
#192 [06:51] <Greymagic27> monice, ?
#193 [06:52] <monice> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#194 [06:52] <monice> akaunt
#195 [06:52] <Greymagic27> monice, Do you need any support?
#196 [06:52] <monice> anyone can tell me about lost accounts in Minecraft
#197 [06:52] <Greymagic27> monice, Sure, have you lost your account?
#198 [06:52] <Synicc_> Monice where did you buy a Minecraft account?
#199 [06:52] <monice> Have you lost your account?
#200 [06:53] <Greymagic27> mattym
#201 [06:53] <Synicc_> My account is also lost
#202 [06:53] <Greymagic27> Synicc_, You've sent an email to mojang yes?
#203 [06:54] * jhyfjf [webchat@197.1.114.6] has joined #minecrafthelp
#204 [06:54] <monice> my accaunt
#205 [06:54] <monice> jennhupp@hotmail.com
#206 [06:54] <jhyfjf> fhfh
#207 [06:54] <Greymagic27> monice, Don't tell us the details!
#208 [06:54] <Greymagic27> jhyfjf, Hi
#209 [06:54] <monice> yes
#210 [06:54] <Synicc_> already
#211 [06:54] <monice> jennhupp@hotmail.com
#212 [06:54] <Greymagic27> monice, No!
#213 [06:54] <Greymagic27> Don't tell us
#214 [06:54] <monice> my acaunt minecraft
#215 [06:54] <Greymagic27> monice, Have you lost your account?
#216 [06:54] <monice> yes
#217 [06:54] <Greymagic27> ??> monice account/send-email
#218 [06:54] <Absol> monice: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#219 [06:54] <Absol> monice: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#220 [06:55] * jhyfjf [webchat@197.1.114.6] has quit. (Client Quit)
#221 [06:56] <monice> https://help.mojang.com/customer/portal/emails/new
#222 [06:56] <monice> ?
#223 [06:56] <Greymagic27> monice, Yes, send an email to mojang using that form. They will be able to get your account back for you
#224 [06:56] <monice> Reset password
#225 [06:57] <monice> ?
#226 [06:57] <Greymagic27> monice, No, use https://help.mojang.com/customer/portal/emails/new to send an email to mojang. They will help get your account back
#227 [06:57] <monice> saribekyan1968@mail,ru
#228 [06:58] <Greymagic27> monice, No!
#229 [06:58] <Greymagic27> Don't tell us your details, it's a public channel
#230 [06:58] <Greymagic27> Put them in the contact form that I have linked you to
#231 [06:58] <monice> pleas come on
#232 [06:59] <Greymagic27> monice, Отправьте письмо в Mojang с вашим идентификатором транзакции и / или подарочным кодом, по электронной почте на учетную запись Mojang / Minecraft.net и любую другую соответствующую информацию через эту форму: https://help.mojang.com/customer/portal/emails/ new
#233 [06:59] <Greymagic27> https://help.mojang.com/customer/portal/emails/new
#234 [07:00] <monice> https://help.mojang.com/customer/portal/emails
#235 [07:00] <monice> ?
#236 [07:00] <Greymagic27> Yes
#237 [07:01] <monice> what
#238 [07:01] <Greymagic27> Da
#239 [07:02] <monice> Sorry, We Couldn't Find That Page
#240 [07:02] <monice> Maybe it was moved, deleted, or you accidentally mistyped the URL. Try checking the URL for errors, then hit the refresh button on your browser.
#241 [07:02] <monice> what
#242 [07:02] <monice> ?
#243 [07:02] <Greymagic27> https://help.mojang.com/customer/portal/emails/new monice
#244 [07:02] <Greymagic27> Use that link, the other one broke when I used the translator
#245 [07:03] <monice> https://account.mojang.com/migrate
#246 [07:04] <Greymagic27> No monice
#247 [07:04] <Greymagic27> Используйте эту ссылку: https://help.mojang.com/customer/portal/emails/new
#248 [07:04] <monice> a eshtyo
#249 [07:04] <monice> eshyo
#250 [07:05] <monice> еше
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#252 [07:59] * Luke [webchat@106-68-53-5.dyn.iinet.net.au] has joined #minecrafthelp
#253 [07:59] <Luke> Is anyone having issues making purchases on the mojang website? it just says it cant process my realms order and to try again later
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#260 [08:40] * zNotFirozZ [webchat@181.179.35.104] has joined #minecrafthelp
#261 [08:41] <zNotFirozZ> hello
#262 [08:41] <Greymagic27> zNotFirozZ, Howdy
#263 [08:41] <zNotFirozZ> hello someone could help me they stole my account 7 hours ago
#264 [08:42] <Greymagic27> zNotFirozZ, Have you sent an email to mojang?
#265 [08:43] <zNotFirozZ> If I did that, but until now nothing has happened
#266 [08:43] <Greymagic27> zNotFirozZ, If you've sent the email you'll need to wait for a reply
#267 [08:43] <Greymagic27> If not, I can give you the link so you can send an email to mojang
#268 [08:44] <zNotFirozZ> yes yes but you know how long that could take?
#269 [08:44] <Greymagic27> zNotFirozZ, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#270 [08:45] * Mornfrost [webchat@cpc102516-sgyl38-2-0-cust955.18-2.cable.virginm.net] has joined #minecrafthelp
#271 [08:46] <zNotFirozZ> Thank you
#272 [08:46] <Greymagic27> zNotFirozZ, Your welcome
#273 [08:46] * ImTheDanilDaisy [webchat@80.80.194.27] has quit. (Quit: webchat.esper.net)
#274 [08:46] <Mornfrost> Good day, I can't log into minecraft. I bought it in 2011 - but as it stands, it does not show on my mojang account any more - and only offers to play a demo
#275 [08:46] <Greymagic27> ??> Mornfrost account/send-email
#276 [08:46] <Absol> Mornfrost: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#277 [08:46] <Absol> Mornfrost: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#278 [08:47] <Mornfrost> Alsready done that :) but as you are replying to emails of 22 jan- I think I will have to wait a while :p
#279 [08:47] <Greymagic27> Mornfrost, I know. Hopefully they catch up so their is no more backlog
#280 [08:52] * zNotFirozZ [webchat@181.179.35.104] has quit. (Quit: webchat.esper.net)
#281 [09:07] * rdmentzer [webchat@p5DE9DE94.dip0.t-ipconnect.de] has joined #minecrafthelp
#282 [09:07] <rdmentzer> hello
#283 [09:07] <Greymagic27> rdmentzer, Howdy
#284 [09:07] <rdmentzer> can you speak german?
#285 [09:08] <Greymagic27> rdmentzer, I'm sorry but this is only english support. I can link you to a translator though
#286 [09:08] <rdmentzer> ok
#287 [09:08] <Greymagic27> http://translate.google.com/
#288 [09:09] <rdmentzer> okay nice thanks
#289 [09:09] <rdmentzer> has your account been hacked?
#290 [09:09] <Greymagic27> rdmentzer, If your account has been hacked, you'll need to email mojang
#291 [09:09] <Greymagic27> ??> rdmentzer account/send-email
#292 [09:09] <Absol> rdmentzer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [09:09] <Absol> rdmentzer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#294 [09:09] <rdmentzer> Or does your account not work?
#295 [09:11] <rdmentzer> okay
#296 [09:11] <rdmentzer> i have no idea
#297 [09:14] * rdmentzer [webchat@p5DE9DE94.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#298 [09:19] * Byxavic27 [webchat@118.147.113.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
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#300 [09:22] * valentinus19 [webchat@abordeaux-658-1-73-211.w83-200.abo.wanadoo.fr] has joined #minecrafthelp
#301 [09:24] * valentinus19 [webchat@abordeaux-658-1-73-211.w83-200.abo.wanadoo.fr] has quit. (Client Quit)
#302 [09:28] * ImTheDanilDaisy [webchat@80.80.194.27] has joined #minecrafthelp
#303 [09:28] <ImTheDanilDaisy> Hi
#304 [09:28] <Greymagic27> ImTheDanilDaisy, Howdy
#305 [09:30] <ImTheDanilDaisy> Why does my email not receive a message about changing my password for one week? Already one week do not receive a message about the password change
#306 [09:30] <Greymagic27> ImTheDanilDaisy, Have you checked your spam folder?
#307 [09:30] <urielsalis> ??> ImTheDanilDaisy account/send-email
#308 [09:30] <Absol> ImTheDanilDaisy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#309 [09:30] <Absol> ImTheDanilDaisy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#310 [09:30] <urielsalis> ImTheDanilDaisy: For the future: Dont put your password on Non-Mojang sites
#311 [09:35] * Joey1351 [webchat@c-68-59-28-219.hsd1.mi.comcast.net] has joined #minecrafthelp
#312 [09:35] <Joey1351> How do i allocate ram in the new launcher?
#313 [09:41] * Inc [webchat@5.151.36.66] has joined #minecrafthelp
#314 [09:43] <Inc> Hello, me and a friend are trying to connect on Lan but it wont work, we tried a direct connect but got this error message "io.netty.channel.abstractchannel$annotatedconnectexception" is there any way to fix this issue?
#315 [09:48] * GALLEO [webchat@cpe-46-164-28-142.dynamic.amis.net] has joined #minecrafthelp
#316 [09:50] <GALLEO> hi i am here to try to fix my problem and i ask u if u can help me it says unable to fit minecraft lava flow 32x32 can u help i cant log in
#317 [10:22] <CapFan67> GALLEO, There are a few different causes for that error. For the first, easy and obvious one, are you using a resource pack? If so, remove it from your resource pack folder and try again.
#318 [10:25] <CapFan67> ??> Joey1351 launcher/more-ram
#319 [10:25] <Absol> Joey1351: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#320 [10:31] <CapFan67> Joey1351, Hmm.. Looks like our standard page may not be working today. Here is an alternative that describes the process: https://cubedhost.com/help/minecraft/java-edition-pc/how-do-i-dedicate-more-memory-to-my-minecraft-launcher-client-side
#321 [10:36] * ImTheDanilDaisy [webchat@80.80.194.27] has quit. (Quit: webchat.esper.net)
#322 [10:51] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#323 [10:52] * jackdye06 [webchat@189d24db.cst.lightpath.net] has joined #minecrafthelp
#324 [10:52] <jackdye06> i cant answor my question to log in and change my skin
#325 [10:56] * Webchat250 [webchat@241.158-248-146.customer.lyse.net] has joined #minecrafthelp
#326 [10:56] * Espercorn kicked Webchat250 from #minecrafthelp (Reason: ebchat250 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#327 [10:57] <jackdye06> also i want to change my email
#328 [11:00] * kavela [webchat@213.200.31.131] has joined #minecrafthelp
#329 [11:00] <CapFan67> jackdye06, Changing email requires knowing your login credentials and security question answers. Here's the page: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#330 [11:04] * jackdye06 [webchat@189d24db.cst.lightpath.net] has quit. (Quit: webchat.esper.net)
#331 [11:06] * BruhGANG [webchat@147.175.163.191.isp.timbrasil.com.br] has joined #minecrafthelp
#332 [11:07] <BruhGANG> How can i run minecraft with my dedicated graphics card? (notebook)
#333 [11:09] <CapFan67> BruhGANG, Most modern BIOS will automatically disable the integrated graphics if dedicated graphics is present. Older BIOS require disabling it manually in the BIOS settings.
#334 [11:09] <BruhGANG> When i disable it the game says my graphics card is old
#335 [11:10] <CapFan67> BruhGANG, If nether of those options work, your graphics driver configuration usually allows assigning the dedicated GPU to specific applications. IN this case, you'd want to assign it to the Minecraft Java Runtime, and javaw.exe (or equiv for your OS).
#336 [11:10] <CapFan67> BruhGANG, Let's look at your hardware and drivers:
#337 [11:10] <CapFan67> ??> BruhGANG win/dxdiag
#338 [11:10] <Absol> BruhGANG: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#339 [11:11] <BruhGANG> Ok
#340 [11:11] <CapFan67> BruhGANG, Those instructions will create a hardware and driver report, then direct you to paste the output to a website and submit. You'll give us the resulting link.
#341 [11:11] <BruhGANG> http://prntscr.com/mknvhs
#342 [11:12] <BruhGANG> http://prntscr.com/mknvpg
#343 [11:14] <BruhGANG> CapFan67 I already assigned javaw.exe to my gpu's driver, it stills open with integrated graphics
#344 [11:15] <CapFan67> BruhGANG, What OS do you run?
#345 [11:15] <BruhGANG> Windows 10
#346 [11:16] <CapFan67> BruhGANG, Ok. Can you follow the instructions that Absol provided?
#347 [11:16] <BruhGANG> Ok
#348 [11:20] <BruhGANG> https://paste.ubuntu.com/p/DjqDqtVj56/
#349 [11:21] * kavela [webchat@213.200.31.131] has quit. (Quit: webchat.esper.net)
#350 [11:23] <CapFan67> Your Integrated graphics driver is a bit old. I can give you a link to update if you want. But let's focus on your dedicated GPU. Here is the latest driver: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-400-series/amd-radeon-r7-m440
#351 [11:23] <BruhGANG> i have it alread
#352 [11:23] <BruhGANG> already*
#353 [11:23] <CapFan67> BruhGANG, Your installed driver date is May 2018. Is there a reason you haven't updated to the current version?
#354 [11:24] <BruhGANG> It didnt show any update for me
#355 [11:24] <BruhGANG> or i havent checked
#356 [11:25] <BruhGANG> let me see
#357 [11:25] <CapFan67> BruhGANG, The link I provided is the dated 2/4/2019.
#358 [11:26] <BruhGANG> i am updating it
#359 [11:26] <CapFan67> BruhGANG, As a note, I don't think this will solve your GPU selection issue, but getting things up to date is our starting point. They we'll focus on which javaw.exe you selected (since that didn't work for you).
#360 [11:41] * Schweindrli [webchat@ip-88-207-139-112.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#361 [11:41] <Schweindrli> How can I regain access to my Minecraft account?
#362 [11:45] <Schweindrli> I can't change my password because I won't receive an email. What should I do?
#363 [11:45] <urielsalis> ??> Schweindrli account/send-email
#364 [11:45] <Absol> Schweindrli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#365 [11:45] <Absol> Schweindrli: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#366 [11:51] * BRUHGANG [webchat@147.175.163.191.isp.timbrasil.com.br] has joined #minecrafthelp
#367 [11:52] <BRUHGANG> CapFan67 i updated my drivers
#368 [11:53] <CapFan67> BRUHGANG, Try the client again. We'll be most interested to see if it uses your dedicated graphics.
#369 [11:53] <CapFan67> BRUHGANG, If not, we'll need to review which javaw.exe location you've specified in your GPU configuration tool.
#370 [12:01] * ImTheDanilDaisy [webchat@80.80.194.27] has joined #minecrafthelp
#371 [12:01] <ImTheDanilDaisy> How did you think my account could be hacked (change password) if there is a secret question?
#372 [12:01] <ImTheDanilDaisy> Hu
#373 [12:01] <ImTheDanilDaisy> Hi*
#374 [12:02] <Greymagic27> ImTheDanilDaisy Howdy
#375 [12:02] <ImTheDanilDaisy> How did you think my account could be hacked (change password) if there is a secret question?
#376 [12:02] <Greymagic27> If your account is hacked, you'll need to contact mojang. I don't know how hackers bypass the security questions
#377 [12:03] <CapFan67> ImTheDanilDaisy, You've been here 3 times in my IRC history. I don't see anyone suggesting your account was hacked, just that you aren't receiving system emails.
#378 [12:03] <ImTheDanilDaisy> What is IRC?
#379 [12:03] <CapFan67> ImTheDanilDaisy, urielsalis also admonished you not to use your credentials in Non-Mojang sites. Did you give away or use your login/password on a Non-Mojang site?
#380 [12:04] <CapFan67> ImTheDanilDaisy, This chat. This is IRC.
#381 [12:04] <ImTheDanilDaisy> Site optifine
#382 [12:06] <CapFan67> ImTheDanilDaisy, Well, that would do it. Using your credentials on the Optifine site can result in an account lock. This isn't "hacked", it's locked due to suspicious activity (logging in rapidly from different locations). You will need to wait for Mojang to respond to your ticket.
#383 [12:06] <CapFan67> ??> ImTheDanilDaisy For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#384 [12:06] <CapFan67> ImTheDanilDaisy, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#385 [12:11] <BRUHGANG> CapFan67 http://prntscr.com/mkopxi
#386 [12:11] <BRUHGANG> still runs with integrated
#387 [12:12] <BRUHGANG> im trying the included java right now
#388 [12:12] <CapFan67> BRUHGANG, I run all NVidia cards, so forgive my unfamiliarity with the AMD config tool. But, when you configured javaw.exe to use your AMD card, which javaw.exe path did you specify?
#389 [12:12] <BRUHGANG> the one in progam files
#390 [12:13] <BRUHGANG> i guess it has to be the one included to minecraft
#391 [12:13] <CapFan67> BRUHGANG, The point of that question is to make sure you specified the bundled runtime, and not the stand-alone java install you might have installed in addition to Minecraft. Ideally, you'll specify them both to future-proof yourself.
#392 [12:13] * EmkMage [webchat@pool-96-233-37-213.bstnma.fios.verizon.net] has joined #minecrafthelp
#393 [12:14] <EmkMage> Hiya I had a quick question I was wondering if someone could answer for me
#394 [12:14] <CapFan67> EmkMage, even quicker if you ask the question.
#395 [12:14] <EmkMage> I went to MINECON 2013, was wondering if there was any way I could transfer my cape to the right account.
#396 [12:14] * Schweindrli [webchat@ip-88-207-139-112.dyn.luxdsl.pt.lu] has quit. (Quit: webchat.esper.net)
#397 [12:14] <EmkMage> I know i'm hella late hahaha
#398 [12:15] <BRUHGANG> I tried the included one and it still starts with integrated graphics
#399 [12:15] <BRUHGANG> And minecraft is running on included java
#400 [12:15] <EmkMage> i have all the proper information, I just need the help haha
#401 [12:15] <CapFan67> EmkMage, I'm unaware of a cape transfer program. However, if you want to ask Mojang, you can submit a ticket. https://help.mojang.com/customer/portal/emails/new
#402 [12:15] <EmkMage> thanks CapFan67
#403 [12:15] <mattym> BRUHGANG, Are you currently plugged into wall power on the laptop?
#404 [12:16] <CapFan67> BRUHGANG, Can you screenshot the config page, where you specified the bundled runtime?
#405 [12:16] <BRUHGANG> yeah
#406 [12:16] <BRUHGANG> ok
#407 [12:16] <BRUHGANG> http://prntscr.com/mkosvg http://prntscr.com/mkot04
#408 [12:17] <BRUHGANG> http://prntscr.com/mkot50
#409 [12:17] <BRUHGANG> the last screenshot is on portuguese but it says "Run with included java"
#410 [12:18] <mattym> BRUHGANG, After you get the info CapFan67 asked for, consider the following. On my older laptop with AMD graphics and Intel integrated, sometimes I would need to restart it with direct power to get it to work on the AMD graphics properly.
#411 [12:18] <CapFan67> BRUHGANG, Why would that be in downloads? It should be C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin
#412 [12:18] <BRUHGANG> oh
#413 [12:19] <BRUHGANG> my minecraft runtime is on downloads
#414 [12:19] * Schweindrli [webchat@ip-88-207-139-112.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#415 [12:19] <CapFan67> BRUHGANG, What exists at the location I specified?
#416 [12:19] <BRUHGANG> nothing
#417 [12:19] <BRUHGANG> http://prntscr.com/mkoum5
#418 [12:20] <BRUHGANG> mattym how do i do that?
#419 [12:20] <CapFan67> BRUHGANG, Where does your MinecraftLauncher.exe exist?
#420 [12:20] <Schweindrli> Earlier than mid-2011 Credit and debit card transactions made earlier than mid-2011 were handled by our previous payment partner DIBS. This transaction ID is a sequence of nine digits. example: 123456789 To retrieve this ID, you will need to have saved your original purchase email. If you do not have this, you can contact customer support for alter
#421 [12:20] <Schweindrli> nate account verification methods. I need another way to do a account verification because I can find my transaction ID. What other way is there?
#422 [12:21] <Greymagic27> Schweindrli, No one knows the ways. Just contact mojang asking for alternate verification methods
#423 [12:21] <BRUHGANG> CapFan67 at downloads
#424 [12:21] <Schweindrli> okay thanks
#425 [12:21] * Schweindrli [webchat@ip-88-207-139-112.dyn.luxdsl.pt.lu] has quit. (Client Quit)
#426 [12:21] <BRUHGANG> im sending it to the minecraft folder
#427 [12:25] <CapFan67> BRUHGANG, As a point of curiosity, why did you not originally run the Minecraft installer? Was there a problem with it?
#428 [12:28] <BRUHGANG> i runned it
#429 [12:28] <BRUHGANG> but i installed on downloads
#430 [12:28] <CapFan67> BRUHGANG, ok. An odd place to choose, but all good. =)
#431 [12:29] <BRUHGANG> i sent it to the minecraft folder on progam files (x86)
#432 [12:29] <BRUHGANG> http://prntscr.com/mkoz9v
#433 [12:29] <CapFan67> BRUHGANG, Do you get the same result?
#434 [12:30] <BRUHGANG> yeah
#435 [12:30] * Father_XY [webchat@87-100-214-49.bb.dnainternet.fi] has joined #minecrafthelp
#436 [12:30] * Ian [webchat@187.108.209.237] has joined #minecrafthelp
#437 [12:31] <Ian> hi
#438 [12:31] <Ian> sou do Brazil
#439 [12:31] <BRUHGANG> same
#440 [12:31] <BRUHGANG> tmj
#441 [12:32] <Ian> vc entende o que eu escrevo?
#442 [12:32] <CapFan67> BRUHGANG, This is beginning to look like an issue with your hardware and/or AMD configuration. I'm not sure how much more help I can offer. You might need to contact your hardware manufacturer or AMD support to determine why you can't use your dedicated GPU.
#443 [12:32] <CapFan67> BRUHGANG, Alternately, you might consider http://minecraftforum.net/ as someone there may have solved your issue in the past.
#444 [12:32] <BRUHGANG> Ian sim
#445 [12:33] <BRUHGANG> CapFan67 i think its amd configuration
#446 [12:33] <BRUHGANG> theres alot of posts about this graphic card on forums
#447 [12:33] <EmkMage> I created my other Minecraft account in March 3rd, 2011. I can't find the purchase confirmation email. How can I go about retrieving the transaction ID.
#448 [12:33] <BRUHGANG> and none of them are solved
#449 [12:33] <Ian> tem uma versão do minecraft que eu quero baixar
#450 [12:33] <CapFan67> ??> EmkMage account/trans-id
#451 [12:33] <Absol> EmkMage: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#452 [12:34] <Ian> mas n to encontrando
#453 [12:34] <Ian> é a versão 1.14
#454 [12:34] <Ian> vcs oderiam me explicar como se baixa?
#455 [12:34] <CapFan67> Ian, We support current version Java Edition here. Having said that, you can enable older versions in the launcher options.
#456 [12:35] <Father_XY> Hi, my problem is that my sons minecraft does not start, we got just this JAVA (TM) Platform Binary SE error when javaw.exe is not responding. We have installed lates Geforce drivers, reinstalled java, the game..several times, cleaned the registry, deleted hidden files etc etc.. Using the latest standard version 1.13.2. This used to work is this la
#457 [12:35] <Father_XY> ptop which is brand new and really fill the requirements. Any hints how to get the game run again?
#458 [12:35] <CapFan67> Ian, 1.14 has not yet been released. Enable snapshots.
#459 [12:35] <Ian> n
#460 [12:35] <Ian> eu quero a versão nova
#461 [12:35] <Ian> a 1.14
#462 [12:35] <Greymagic27> ??> Father_XY tools/hjt
#463 [12:35] <Absol> Father_XY: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#464 [12:35] <Absol> Father_XY: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#465 [12:36] <CapFan67> Ian, I understand. But, 1.14 has not been released. You can run the test/development versions by turning on snapshots in the launcher options.
#466 [12:36] * BRUHGANG [webchat@147.175.163.191.isp.timbrasil.com.br] has quit. (Quit: webchat.esper.net)
#467 [12:36] <Ian> como funciona os testes?
#468 [12:36] <Ian> eu jogo e depois o jogo é desinstalado?
#469 [12:37] <CapFan67> Ian, No need to uninstall. Just enabled snapshots in the launcher options, as I mentioned, then launch "latest snapshot" profile.
#470 [12:38] <Ian> e quando vcs vão lançar a versão 1.14?
#471 [12:39] <CapFan67> Ian, We have no idea when Mojang will release. "When it's ready" is all we know.
#472 [12:39] <Ian> ok
#473 [12:39] <Ian> então pelo menos
#474 [12:39] <Ian> posso fazer testes do minecraft 1.14?
#475 [12:39] <Ian> pq eu quero fzer vídeos
#476 [12:39] <Ian> entende
#477 [12:40] * DinnerPVP [webchat@186.195.43.97.uninetbsb.com.br] has joined #minecrafthelp
#478 [12:40] <Ian> conhece um youtuber chamado Jazzghost?
#479 [12:40] <Ian> ele falou que era testes
#480 [12:40] <Ian> e eu quero tentar tbm
#481 [12:40] <Ian> posso?
#482 [12:40] <DinnerPVP> alguem em ajuda
#483 [12:41] <CapFan67> Ian, Please read the instructions I've already given you.
#484 [12:41] <DinnerPVP> Hi
#485 [12:41] <CapFan67> Hi
#486 [12:41] <Ian> oi
#487 [12:41] <DinnerPVP> It has been passed 3 weeks and minecraft support still hasn't answered me
#488 [12:41] <DinnerPVP> what should I do?
#489 [12:41] <CapFan67> DinnerPVP, On what day did you submit your ticket?
#490 [12:41] <DinnerPVP> 28/01/2019
#491 [12:42] <CapFan67> DinnerPVP, Still too soon. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#492 [12:42] <Ian> com licença
#493 [12:42] * Joey1351 [webchat@c-68-59-28-219.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#494 [12:42] <Ian> como eu vou tentar fazer testes do minecraft 1.14
#495 [12:42] <DinnerPVP> soon?
#496 [12:43] <Ian> se quando eu tento baixar no minecraft launcher, fala que que eu tenho que ficar 1 hora jogando a versão 1.13?
#497 [12:43] <CapFan67> Ian, I've already answered your question. Enable snapshots in your Launcher Options.
#498 [12:44] <CapFan67> DinnerPVP, Watch that page. It's updated on work days. When they're processing the day you submitted, you should expect a response in a business day or two.
#499 [12:44] <Ian> como assim ´´instantâneos``?
#500 [12:45] <CapFan67> Ian, https://i.imgur.com/2LYnXH7.png
#501 [12:47] <Ian> obg
#502 [12:47] <Ian> vou tentar
#503 [12:47] <Greymagic27> Father_XY, How far through are you done with the steps?
#504 [12:47] <Ian> vc poderia me mandar o link do minecraft launcher?
#505 [12:47] * Matt2 [webchat@CPEf0f2496b1da3-CMf0f2496b1da0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#506 [12:48] <CapFan67> Ian, http://minecraft.net/ Click "download"
#507 [12:48] <Ian> obg
#508 [12:48] <Ian> não incomodei, né?
#509 [12:48] <Father_XY> I have the log now
#510 [12:49] <Father_XY> https://paste.gg/p/anonymous/1114f73c21e045f5b1e588501e7e4849
#511 [12:49] <Ian> mas tem que comprar?
#512 [12:49] <CapFan67> Ian, If you want to play Minecraft, you must buy Minecraft. It is not a free game.
#513 [12:49] <Matt2> I'm trying to host my own server but nobody can join on my ipv4. This is the message that appears "o.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:"
#514 [12:49] <Greymagic27> ??> Father_XY av/adwcleaner
#515 [12:49] <Absol> Father_XY: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#516 [12:49] <Absol> Father_XY: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#517 [12:50] <Ian> eu já vou indo está bem?
#518 [12:50] <Ian> bye-bye
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#520 [12:50] <CapFan67> Father_XY, Just as specific feedback, you have "PremierOpinion" installed, bundleware known to cause the "not responding" startup issue.
#521 [12:51] <Father_XY> thanks, will try, just thinking why malware has an effect that javaw does not respond
#522 [12:52] <CapFan67> Matt2, "Connection refused:" usually indicates a firewall or security issue. To test, temporarily disable the firewall on both the host and client computers and test again.
#523 [12:52] <Matt2> How do I do that?
#524 [12:52] <CapFan67> Father_XY, That particular program embeds itself into other things you're doing, to harvest marketing data. When it tries to monkey with Minecraft, it causes the crash.
#525 [12:53] <CapFan67> Matt2, That depends on your OS and AV software installed. Because that varies, you'll need to work out what you have installed and how to disable it.
#526 [12:53] <Father_XY> makes sense, any hint what to install to prevent malware in this pc in the future
#527 [12:53] <Matt2> I think I figured it out
#528 [12:54] <CapFan67> Father_XY, That particular program came bundled with something else you installed. Best advice is to always chose "custom install", and keep an eye out for bundled software.
#529 [12:54] * Dr_Spot [webchat@CPE64777db39093-CM64777db39090.cpe.net.fido.ca] has joined #minecrafthelp
#530 [12:55] <Dr_Spot> Hey does anyone have any information regarding errors 504 or 500. Been trying to switch worlds on my realm for 24hrs now
#531 [12:55] <Father_XY> so I need to take admin rights away from my son, I think that would help my future :D
#532 [12:55] <Matt2> Okay I turned off my firewall and I'm getting the same message when trying to join
#533 [12:55] * Father_XY [webchat@87-100-214-49.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#534 [12:56] <CapFan67> Dr_Spot, I saw your post on Reddit. Not something I've seen. I did some research, but couldn't find anything useful. =(
#535 [12:58] <Dr_Spot> thanks man. this might be the first time that google has turned up 0 helpful information
#536 [12:58] <CapFan67> Dr_Spot, Actually... Did you upload/download more than 3 times successfully before this began?
#537 [12:59] <CapFan67> Dr_Spot, I ask, as I just noticed this factoid in our database:
#538 [12:59] <CapFan67> ??> Dr_Spot realms/throttle
#539 [12:59] <Absol> Dr_Spot: Your Realms upload/download feature is being throttled. You may only download or upload three times in a 3-day period.
#540 [12:59] <Dr_Spot> negative, i uploaded my SP world initially but we didnt use it, made a world with a random seed and been playing that. the issue came up when i switched worlds to world 1 and then tried to switch back to world 2
#541 [13:00] <CapFan67> Dr_Spot, Ok, then not helpful.
#542 [13:00] <Dr_Spot> after that i was never able to download a backup as it would say realms 500 cant download etc
#543 [13:00] * Father_XY [webchat@87-100-214-49.bb.dnainternet.fi] has joined #minecrafthelp
#544 [13:01] <Father_XY> JEI!!
#545 [13:01] <Father_XY> got the game work again!
#546 [13:01] <CapFan67> Father_XY, Great to hear. As another note....
#547 [13:01] <CapFan67> Father_XY, You have "ByteFence" installed. This can block updates/downloads for minecraft. Just be aware in the future if you have this issue.
#548 [13:02] <Father_XY> very big thanks! you just made my sons not day but.. month :)
#549 [13:02] <Matt2> Hey in case I wasn't seen before, I turned off my firewall, same problem. Same message
#550 [13:02] <CapFan67> Matt2, Did you disable the firewall on both machines, most importantly the host?
#551 [13:03] <Matt2> I'm hosting and playing from the same computer
#552 [13:03] <Father_XY> How do I uninstall this bytefence?
#553 [13:03] <Dr_Spot> from what ive gathered the server the realm is hosted on isnt recognizing me. I was able to log into a friends account and able to switch worlds etc on his realm but he wasnt able to switch the worlds on my realm, got the same errors
#554 [13:03] <Father_XY> not listed in installed apps
#555 [13:04] <CapFan67> Matt2, You said " I'm trying to host my own server but nobody can join on my ipv4." This sounded like more than one computer in the same room. Are you simply running a dedicated server and joining from a client running on the same machine?
#556 [13:04] <Matt2> Yes, but my friend on another computer is having the same issue
#557 [13:05] <Matt2> Sorry if I wasn't clear
#558 [13:05] <CapFan67> Father_XY, It was on your report. ADWcleaner *might* have removed it. Just be aware. We can help if that becomes an issue down the road.
#559 [13:05] <CapFan67> Matt2, Ok, let's focus on your machine first. Did you modify your server.properties file, or is it default?
#560 [13:06] <Matt2> I don't know where to find this file. Assuming it's default
#561 [13:07] <Father_XY> thanks, I think it was removed, could not find it anywhere
#562 [13:07] <CapFan67> Matt2, Ok. Assuming your server is running now, can you connect on the same machine with 127.0.0.1?
#563 [13:07] <CapFan67> Father_XY, All righty then. Enjoy!
#564 [13:07] <Father_XY> super big thanks anyway again! take care guys"
#565 [13:07] <Dr_Spot> well something magically fixed it....
#566 [13:08] <Dr_Spot> if it was anyone here somehow your a saint
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#568 [13:08] <Matt2> do I use 127.0.0.1 as the IP?
#569 [13:08] <Matt2> and with firewall on or off
#570 [13:09] <Matt2> Yeah 127.0.0.1 works as the IP
#571 [13:09] <CapFan67> Matt2, On any device with a network interface, "127.0.0.1" means your local device. So, yes.
#572 [13:09] <Matt2> so 127.0.0.1 is the same as putting in localhost
#573 [13:09] <Matt2> yeah localhost works
#574 [13:09] <CapFan67> Matt2, In fact, localhosts is a name that must be converted to 127.0.0.1 when used. So, yes.
#575 [13:10] <CapFan67> Matt2, So far so good. Do you know the LAN IP of your computer?
#576 [13:10] <Matt2> I can google it
#577 [13:10] <CapFan67> Matt2, No. That would be the internet IP. I'm asking about the LAN IP.
#578 [13:10] <Matt2> How would I find it?
#579 [13:11] <CapFan67> Matt2, What OS do you use?
#580 [13:11] <Matt2> Windows 10
#581 [13:11] <CapFan67> Matt2, Open a command prompt. Type "ipconfig" and press enter.
#582 [13:11] <Matt2> done
#583 [13:11] <CapFan67> Matt2, You should see "IPV4" and a number, likely starting with 192.168 or 10.10.
#584 [13:12] <Matt2> yup
#585 [13:12] <CapFan67> Matt2, Try connecting to that IP. (that's your computer's IP address)
#586 [13:12] <Matt2> That's what I've tried, not working
#587 [13:13] <Matt2> Working now?
#588 [13:13] <Matt2> I'm lost, should my friend be able to connect to this IP?
#589 [13:14] <CapFan67> Matt2, you should be able to connect as well. Question about the server: Are you running the server from a batch file, or by double clicking the .jar file?
#590 [13:14] <Matt2> double clicking the .jar
#591 [13:15] <CapFan67> Matt2, The far better method is to launch from a batch file. Then we can see the output and what your server is doing and binding to. Did you place your server .jar file in it's own folder?
#592 [13:15] <Matt2> yes
#593 [13:15] <CapFan67> Matt2, What's the exact name of your .jar file?
#594 [13:16] <Matt2> server
#595 [13:17] <CapFan67> Ok, so you don't see server.jar, just server? In that case, you need to turn on extensions. In your folder window, click "view" and check the box "file name extensions".
#596 [13:17] <Matt2> done
#597 [13:18] <CapFan67> Matt2, Do you now see server.jar?
#598 [13:18] <Matt2> yes
#599 [13:19] <CapFan67> Matt2, Right click in an empty folder area and select New>text document. Rename that file to server.bat
#600 [13:19] <Matt2> empty folder area as in?
#601 [13:19] <CapFan67> Matt2, Right click server.bat and choose "Edit". Add these 3 lines: https://paste.ubuntu.com/p/4bK9zhNv8c/
#602 [13:19] <CapFan67> Matt2, right-Click around the files, but not on a file. you get a menu with "new" as an option.
#603 [13:20] <Matt2> the same folder with server.jar though?
#604 [13:21] <CapFan67> Matt2, Yes. It's important that the batch file is located in the same folder.
#605 [13:21] <Matt2> Okay
#606 [13:21] <Matt2> so It says I can't run this kind of file on my computer
#607 [13:22] <CapFan67> Matt2, You shouldn't be running anything just yet. What did you click that resulted in that message?
#608 [13:22] <Matt2> I just edited it now
#609 [13:23] <Matt2> pasted the lines
#610 [13:23] <CapFan67> Matt2, So, you received the warning when editing? ...or did you double click the .bat file and then get the message?
#611 [13:24] <Matt2> When I double clicked
#612 [13:24] <CapFan67> Matt2, Is this a personal computer, or a managed computer (such as a school)?
#613 [13:24] <Matt2> personal
#614 [13:25] <CapFan67> Matt2, ...and double clicking the server.bat file results in that message? Can you tell what application is producing the message?
#615 [13:25] <Matt2> windows
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#617 [13:25] <Matt2> I can run it now that I pasted the lines
#618 [13:26] <CapFan67> Matt2, Ok. I'm going to direct you to a resource for setting up servers. This is well beyond the scope of what we normally do here. If, after you've setup your server properly, you're having connection issues return here:
#619 [13:26] <CapFan67> ??> Matt2 mp/server-setup
#620 [13:26] <Absol> Matt2: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#621 [13:26] <Matt2> k ty
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#623 [13:57] * EnderSteve [webchat@12.236.62.39] has joined #minecrafthelp
#624 [13:58] <EnderSteve> Hello, I am wondering about the Bug Tracker, and how users can sign up to become a helper of the site (bugs.mojang.com) if possible.
#625 [13:58] * cryzysek [webchat@213.216.43.230] has joined #minecrafthelp
#626 [14:00] <cryzysek> Hi,I need change my nickname because i dont play this game maybe 5 months and somebody was change my Nickname.
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#628 [14:00] * Mornfrost [webchat@cpc102516-sgyl38-2-0-cust955.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#629 [14:02] * EnderSteve [webchat@12.236.62.51] has joined #minecrafthelp
#630 [14:03] <tyteen4a03> EnderSteve: generally if you are helpful one of the Mojang staff will ask; there is no application process afaik
#631 [14:04] <EnderSteve> thank you
#632 [14:05] <tyteen4a03> cryzysek: you mean you got hacked>
#633 [14:05] <tyteen4a03> cryzysek: you mean you got hacked?
#634 [14:05] <cryzysek> Yeahh but my password was not changed
#635 [14:06] <tyteen4a03> cryzysek: have you used MCLeaks / AltDispenser or purchased OptiFine capes in the past?
#636 [14:06] <cryzysek> I mean no 🍮i didnt know what MCLeaks mean :D
#637 [14:07] <tyteen4a03> cryzysek: in that case change your password immediately, then change your username back on account.mojang.com/me
#638 [14:07] <tyteen4a03> cryzysek: just FYI, MCLeaks sends your account details to their server to be used by other people
#639 [14:07] <cryzysek> I change my password 20 minutes befor i go here
#640 [14:08] <cryzysek> But i can change my nickname bcs he change my nickname in this day :D
#641 [14:10] <mattym> Then you just have to wait.
#642 [14:11] <cryzysek> Why i must wait if somebody stole my account and use him for playing.And there is no way how he can get him because i dont play this game since half year
#643 [14:12] <mattym> Because thats how it works.
#644 [14:14] <cryzysek> I mean this work bad if mojang can´t protect my account for Hackers and if i have problem with this they can´t help because "Thats how it works" :D thats funny
#645 [14:14] <tyteen4a03> cryzysek: it's your responsibility to keep your account safe
#646 [14:14] <tyteen4a03> ??> cryzysek account/send-email
#647 [14:14] <Absol> cryzysek: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#648 [14:14] <Absol> cryzysek: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#649 [14:15] <cryzysek> Only what i need is change my name back :D i have login and all informations :D thats what i need
#650 [14:17] <mattym> cryzysek, You cab either wait the required amount of time to change it yourself. Or ask Mojang to help, even though their support page says they will not. Even if they did, the current backlog means you will likely be able to change it yourseof before you hear back from them.
#651 [14:21] <cryzysek> Where i can find Transaction ID ?
#652 [14:22] * ShingamiDG [webchat@c-73-209-101-20.hsd1.in.comcast.net] has joined #minecrafthelp
#653 [14:23] <ShingamiDG> So everytime I click play on the minecraft launcher, Minecraft itself doesn't load and always says not responding. Can I get some help fixing this so i can play minecraft again?
#654 [14:23] <cryzysek> If buy this game 6 years later
#655 [14:24] <mattym> cryzysek, all that info is linked to from the form you were given.
#656 [14:24] * Vollzeit [webchat@p3EE0EA3F.dip0.t-ipconnect.de] has joined #minecrafthelp
#657 [14:24] * Vollzeit [webchat@p3EE0EA3F.dip0.t-ipconnect.de] has quit. (Client Quit)
#658 [14:25] <mattym> ??> ShingamiDG tools/hjt
#659 [14:25] <Absol> ShingamiDG: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [14:25] <Absol> ShingamiDG: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [14:25] <cryzysek> Yeahh i know but i buy this game 6 year later so if i dont have it where i find him ?
#662 [14:26] <mattym> cryzysek, All that info is on the help site ypu were linked.
#663 [14:27] <mattym> cryzysek, If you cannot find it with that information, as previously stated, just wait the required time to makenthe change yourself
#664 [14:27] * DinnerPVP [webchat@186.195.43.97.uninetbsb.com.br] has quit. (Quit: webchat.esper.net)
#665 [14:29] <ShingamiDG> Absol do it send?
#666 [14:29] <ShingamiDG> did*
#667 [14:30] <ShingamiDG> Absol https://paste.ubuntu.com/p/jXbdqTVgNp/
#668 [14:33] <mattym> ??> ShingamiDG av/adwcleaner
#669 [14:33] <Absol> ShingamiDG: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#670 [14:33] <Absol> ShingamiDG: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#671 [14:34] <ShingamiDG> ok
#672 [14:38] * NDead_ [webchat@193.125.148.26] has joined #minecrafthelp
#673 [14:40] <NDead_> Hi, anyone knows how can i change my skin for singleplayer?
#674 [14:40] * ShingamiDG [webchat@c-73-209-101-20.hsd1.in.comcast.net] has joined #minecrafthelp
#675 [14:40] <ShingamiDG> Absol Ok PC restarted and I'm back
#676 [14:43] * EnderSteve [webchat@12.236.62.51] has joined #minecrafthelp
#677 [14:44] <mattym> ShingamiDG, Try to start the game again, it may take some time.
#678 [14:45] <ShingamiDG> mattym Should I try to start Latest Version?
#679 [14:45] <EnderSteve> I am wondering about the minecraft marketplace and if the marketplace worlds specify anywhere if they allow you to earn minecraft's assortment of achievements on it, I bought a world thinking so and was frustrated to be wrong and at a loss of minecoins.
#680 [14:47] <ShingamiDG> Absol mattym It started! Thank you guys so much! Appreciate it! :D
#681 [14:47] <mattym> EnderSteve, Some change difficulty settings or allow you to do things not normally achievable in the regular game. As such most if not all dissable achievements on that world.
#682 [14:48] <EnderSteve> could I request the list of minecraft marketplace worlds and whether they have achievements enabled? It is a really, really absurd request, but I'm just looking for a good, empty world for mob farms.
#683 [14:49] <mattym> Make your own world.
#684 [14:49] * NDead_ [webchat@193.125.148.26] has quit. (Quit: webchat.esper.net)
#685 [14:50] <EnderSteve> The goal is to find/make a void world for survival, and make it like a legitimate minecraft survival world.
#686 [14:50] * ShingamiDG [webchat@c-73-209-101-20.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#687 [14:50] <EnderSteve> if not, i guess thats not a bad idea
#688 [14:52] <EnderSteve> mattym, is there any "void world" that you know of that has achievements enabled?
#689 [14:53] <mattym> No
#690 [14:54] <EnderSteve> I'd like to note the purchase of a marketplace world with achievements enabled, and it has command aided gameplay in it (custom challenges) and using enderpearls to glitch into the area (nether area, bedrock roof) I managed to make way inside and rewire the command blocks (not able to change them of course) and got over 1000 exp (number, not orbs)
#691 [14:54] <EnderSteve> by triggering the same command, and even infinite elytra
#692 [14:55] <EnderSteve> but... a skyblock world with less than a hundred blocks, that costs 7 dollars, by mineplex, and doesn't have any command edited entities or blocks has achievements disabled?
#693 [14:56] * Offline [webchat@c-73-166-38-255.hsd1.tx.comcast.net] has joined #minecrafthelp
#694 [14:56] <Offline> I can't connect to my account and its been 5 days since I sent a password reset
#695 [14:57] <EnderSteve> did you send it to the right email?
#696 [14:57] <Offline> yes
#697 [14:57] <Offline> I sent it to the one I did before
#698 [14:57] <EnderSteve> Do you know your current backup email?
#699 [14:57] <Offline> no
#700 [14:58] <EnderSteve> do you know how to log into your mojang account email (email used to create account)
#701 [14:59] <Offline> maybe
#702 [14:59] <Offline> I can't it says that username or password is wrong everytime
#703 [14:59] <EnderSteve> well its your best shot, as most mc acocunts send their password request to the email used to create the account.
#704 [14:59] <Absol> EnderSteve: Please keep it civil
#705 [14:59] <EnderSteve> ok
#706 [14:59] <Offline> ok
#707 [14:59] * tyteen4a03 slaps Absol
#707 [15:00] <tyteen4a03> Offline: can you log into account.mojang.com/me?
#708 [15:01] <Offline> no I sent it again..
#709 [15:01] <mattym> Offline, Did you check any spam/junk mail boxes in your email for the reset request?
#710 [15:01] <Offline> ill check again
#711 [15:01] * cryzysek [webchat@213.216.43.230] has quit. (Quit: webchat.esper.net)
#712 [15:03] <Offline> not there
#713 [15:03] <mattym> Offline, Then you will need to contact Mojang support to get it fixed.
#714 [15:03] <Offline> ok
#715 [15:03] <mattym> ??> Offline account/send-email
#716 [15:03] <Absol> Offline: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#717 [15:03] <Absol> Offline: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#719 [15:04] * EnderSteve [webchat@12.236.62.51] has joined #minecrafthelp
#720 [15:07] * Please_Help [webchat@177.40.23.108.static.host.gvt.net.br] has joined #minecrafthelp
#721 [15:09] * AyeSkipper [webchat@host86-179-177-249.range86-179.btcentralplus.com] has joined #minecrafthelp
#722 [15:09] <AyeSkipper> Hello?
#723 [15:09] <AyeSkipper> I'm having trouble with my Minecraft.
#724 [15:09] <mattym> AyeSkipper, Explain the problem.
#725 [15:10] * Bullseye [webchat@r74-192-159-48.gtwncmta01.grtntx.tl.dh.suddenlink.net] has joined #minecrafthelp
#726 [15:10] <Bullseye> Hello
#727 [15:10] <Please_Help> I havent logged into my Mojang account for 5 years, I cant remember the password, i dont have access to the email so i cant change the password. I also dont have the Transaction ID code. I do have access to the email I first registered it with, in case it helps. Is there any hope?
#728 [15:10] <AyeSkipper> So, whenever i open my launcher, everything is okay. But when i select 1.13.2 the launcher opens, and then stops responding and crashes. For any other version, the launcher doesn't open. What do i do?!
#729 [15:11] <mattym> ??> Please_Help account/trans-id
#730 [15:11] <Absol> Please_Help: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#731 [15:11] <mattym> ??> Please_Help account/send-email
#732 [15:11] <Absol> Please_Help: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#733 [15:11] <Absol> Please_Help: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#734 [15:11] <Bullseye> I just get errors in the launch and dont know what to do
#735 [15:11] <AyeSkipper> Sorry?
#736 [15:11] <EnderSteve> AyeSkipper, try reinstalling the minecraft version.
#737 [15:12] <AyeSkipper> How do i do that?
#738 [15:12] <mattym> AyeSkipper, Ignore that.
#739 [15:12] <mattym> ??> AyeSkipper tools/hjt
#740 [15:12] <Absol> AyeSkipper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#741 [15:12] <Absol> AyeSkipper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#742 [15:12] <Bullseye> Unable to save download. close5.ogg
#743 [15:12] <Bullseye> This is what I get
#744 [15:12] <mattym> ??> Bullseye error/download
#745 [15:12] <Absol> Bullseye: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#746 [15:13] <AyeSkipper> I apologise but i'm lagging behind a tiny bit..
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#748 [15:13] * Bullseye [webchat@r74-192-159-48.gtwncmta01.grtntx.tl.dh.suddenlink.net] has quit. (Client Quit)
#749 [15:13] <mattym> AyeSkipper, Just read the instructions Absol gave directly to you. Get us the log they have you make, take your time.
#750 [15:14] * Shykit [webchat@97-87-8-114.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#751 [15:14] <AyeSkipper> So let me explain again. I open the minecraft launcher, and everything is okay. Then I boot up 1.13.2, and the launcher opens and then stops responding. Minecraft claims that it's still open even though nothing happens.
#752 [15:14] <AyeSkipper> Could you repeat the instructions Absol?
#753 [15:14] <Shykit> Am I in the right place to ask about setting up a port forwarded Minecraft server?
#754 [15:15] <mattym> ??> AyeSkipper tools/hjt
#755 [15:15] <Absol> AyeSkipper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#756 [15:15] <Absol> AyeSkipper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#757 [15:15] <AyeSkipper> Okay, i'm downloading it
#758 [15:15] <mattym> ??> Shykit mp/server-setup
#759 [15:15] <Absol> Shykit: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#760 [15:15] <mattym> Shykit, Instructions for that should be linked to from the page Absol gave you.
#761 [15:17] <AyeSkipper> What do i do? Do i do a system scan and a logfile?
#762 [15:17] <mattym> AyeSkipper, Yes, that should be a button on the programs menu.
#763 [15:19] * Offline [webchat@c-73-166-38-255.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#764 [15:19] <AyeSkipper> Absol
#765 [15:20] <AyeSkipper> I've copied it onto the paste bin but removed my name.
#766 [15:20] <AyeSkipper> Can you take a looK?
#767 [15:20] <mattym> AyeSkipper, Make sure you have entered anything into the poster box and hit the Paste! button on the page.
#768 [15:20] <mattym> AyeSkipper, We then need the link to it.
#769 [15:20] <AyeSkipper> I have.
#770 [15:20] <AyeSkipper> https://paste.ubuntu.com/p/XWR2DrN3yp/
#771 [15:21] <AyeSkipper> there
#772 [15:21] <mattym> AyeSkipper, Ok two things you will need to do.
#773 [15:21] <mattym> ??> AyeSkipper av/bytefence
#774 [15:21] <Absol> AyeSkipper: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#775 [15:21] <mattym> ??> AyeSkipper av/adwcleaner
#776 [15:21] <Absol> AyeSkipper: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#777 [15:21] <Absol> AyeSkipper: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#778 [15:24] <AyeSkipper> Byte Fence asks to access my computer, but won't uninstall
#779 [15:24] <AyeSkipper> Nvm
#780 [15:25] <AyeSkipper> After i uninstall it, can i try and run MC?
#781 [15:25] <mattym> AyeSkipper, After you uninstall that, do the next set of instructions Absol gave you.
#782 [15:25] <AyeSkipper> Ok. I'll get back to you when it's uninstalled.
#783 [15:25] <AyeSkipper> It's done.
#784 [15:26] <AyeSkipper> Is adwcleaner free?
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#786 [15:27] * Please_Help [webchat@177.40.23.108.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#787 [15:34] * James [webchat@cpc83571-brig19-2-0-cust989.3-3.cable.virginm.net] has joined #minecrafthelp
#788 [15:35] <James> Hi, I can not login to minecraft, I haven't played in a while, I know the email in which it set up with, I originally bought the game back in Alpha, so I have had it for a long time
#789 [15:36] <James> Please help me
#790 [15:41] * Chris [webchat@68.169.254.76] has joined #minecrafthelp
#791 [15:42] <Chris> My prepaid credit card will not work
#792 [15:42] * James [webchat@cpc83571-brig19-2-0-cust989.3-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#793 [15:42] * Chris [webchat@68.169.254.76] has quit. (Client Quit)
#794 [15:42] * AyeSkipper [webchat@host86-179-177-249.range86-179.btcentralplus.com] has joined #minecrafthelp
#795 [15:43] <AyeSkipper> Hello?
#796 [15:43] <tyteen4a03> hi AyeSkipper
#797 [15:43] <AyeSkipper> It's me again?
#798 [15:43] <mattym> AyeSkipper, Have you completed the scan and fix/clean?
#799 [15:43] <AyeSkipper> Yup
#800 [15:43] <AyeSkipper> What now?
#801 [15:43] <AyeSkipper> Minecraft is still acting up
#802 [15:43] <mattym> AyeSkipper, Try to start the game again, it may take longer than normal.
#803 [15:43] <AyeSkipper> I started it up, and it stopped responding :(
#804 [15:44] <mattym> AyeSkipper, Give it a moment.
#805 [15:45] <AyeSkipper> Giving it a moment, blue loading circle whenever i hover over it.
#806 [15:45] <AyeSkipper> Nothing's happening..
#807 [15:45] * sniperwolf43 [webchat@cpc91554-seac25-2-0-cust331.7-2.cable.virginm.net] has joined #minecrafthelp
#808 [15:45] <sniperwolf43> hello?
#809 [15:46] <mattym> AyeSkipper, Lets make sure everything got removed, lets get another log.
#810 [15:46] <mattym> ??> AyeSkipper tools/hjt
#811 [15:46] <AyeSkipper> It worked
#812 [15:46] <Absol> AyeSkipper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#813 [15:46] <Absol> AyeSkipper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#814 [15:46] <AyeSkipper> Minecraft is working
#815 [15:46] <AyeSkipper> Cheers!
#816 [15:46] * AyeSkipper [webchat@host86-179-177-249.range86-179.btcentralplus.com] has quit. (Client Quit)
#817 [15:46] <sniperwolf43> Could someone help me with some account migration issues?
#818 [15:46] <mattym> sniperwolf43, What sort of issues?
#819 [15:47] <sniperwolf43> I bought minecraft back in alpha and started playing it again for the first time in ages again yesterday
#820 [15:47] <sniperwolf43> but it wouldn't let me log in today
#821 [15:47] <sniperwolf43> i tried to migrate my account and it says i did, but none of my emails or passwords seem to work
#822 [15:47] <mattym> sniperwolf43, What does it say when you try to log in?
#823 [15:47] <sniperwolf43> it just says that my username/password is not recognised
#824 [15:48] <sniperwolf43> if i try to request a password change it doesnt send an email to any of my email accounts
#825 [15:48] <mattym> sniperwolf43, What should your ingame username be?
#826 [15:49] <sniperwolf43> my in game username is as its written here: sniperwolf43
#827 [15:49] <sniperwolf43> i know that for certain and my transaction iD
#828 [15:49] <mattym> sniperwolf43, Its seems the name was changed, if that was not by you, it means the account was likely compromised and you will need Mojang support to recover it.
#829 [15:50] <mattym> ??> sniperwolf43 account/send-email
#830 [15:50] <Absol> sniperwolf43: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#831 [15:50] <Absol> sniperwolf43: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#832 [15:52] <sniperwolf43> do you know for certain its been compromised?
#833 [15:52] <sniperwolf43> how could you tell the name was changed
#834 [15:54] <mattym> sniperwolf43, The public username API.
#835 [15:56] <sniperwolf43> ok, thanks for your help
#836 [16:09] * Bunit [webchat@ool-45790ebe.dyn.optonline.net] has joined #minecrafthelp
#837 [16:10] <Bunit> Hello, i need help bad. i have forgotten if i had switched my email for my minecraft account and i forgot my password
#838 [16:10] <mattym> Bunit, Was your account ever Migrated?
#839 [16:10] * Bunit [webchat@ool-45790ebe.dyn.optonline.net] has quit. (Client Quit)
#840 [16:26] * jeiveYT [webchat@177-75-128-74.mhnet.com.br] has joined #minecrafthelp
#841 [16:26] <jeiveYT> err..oi
#842 [16:26] <jeiveYT> hi
#843 [16:26] <CapFan67> Hi
#844 [16:29] <jeiveYT> help me i can not enter my minecraft and neither username nor password and appears i can not log into the serve
#845 [16:30] <CapFan67> jeiveYT, Are you able to log into Mojang.com?
#846 [16:32] <jeiveYT> plus my minecraft and pirate
#847 [16:32] <jeiveYT> '-'
#848 [16:32] <CapFan67> jeiveYT, We don't support pirated versions. If you want to play Minecraft, buy it.
#849 [16:35] * Brando [webchat@190.235.231.121] has joined #minecrafthelp
#850 [16:35] <jeiveYT> plz
#851 [16:37] <jeiveYT> i love minecraft any minecraft and l do not have the money to buy original minecraft
#852 [16:37] <Lord_Ralex> Then don't play it. Minecraft is not that much really. We do not support pirates.
#853 [16:37] * Lord_Ralex kicked jeiveYT from #minecrafthelp (Reason: eiveYT :End of story, good day.)
#854 [16:43] <Brando> Hola, tengo un error que se da cuando estoy en medio del juego, el error es este que aparece en el launcher: https://pastecode.xyz/view/7978e850.
#855 [16:43] <Brando> Alguna solución porfavor?
#856 [16:44] <CapFan67> Brando, We don't support modded clients. Do you have the same issue with 1.13.2 vanilla client?
#857 [16:45] * SupremeWeeb [webchat@142-217-19-238.telebecinternet.net] has joined #minecrafthelp
#858 [16:45] <SupremeWeeb> Hello ?
#859 [16:45] <CapFan67> Hi
#860 [16:45] <SupremeWeeb> are you some help guy ?
#861 [16:45] <Brando> No, I'm going to try it
#862 [16:45] <CapFan67> SupremeWeeb, "some help guy". Yup, that's me.
#863 [16:46] <SupremeWeeb> oh okay sorry !
#864 [16:46] <SupremeWeeb> uh it's just that i dont get the recuperation email from mojang
#865 [16:46] <SupremeWeeb> and i can't reset my password and login
#866 [16:46] <CapFan67> SupremeWeeb, Did you check your junk/spam folders?
#867 [16:46] <SupremeWeeb> yeah
#868 [16:46] <SupremeWeeb> not there
#869 [16:47] <CapFan67> SupremeWeeb, If you're not getting system emails from Mojang, you'll need to contact Mojang Customer Support:
#870 [16:47] <CapFan67> ??> SupremeWeeb account/send-email
#871 [16:47] <Absol> SupremeWeeb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#872 [16:47] <Absol> SupremeWeeb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#873 [16:47] <SupremeWeeb> i don't have the transaction id tho
#874 [16:47] <SupremeWeeb> its a very old account
#875 [16:47] <SupremeWeeb> like 6-7 years
#876 [16:48] <SupremeWeeb> so can i still contact them without any problem ?
#877 [16:48] <CapFan67> SupremeWeeb, My account is 7 years old also, yet the Transaction ID is very easy to get. Take a look at this page and your purchase time frame for instructions:
#878 [16:48] <CapFan67> ??> SupremeWeeb account/trans-id
#879 [16:48] <Absol> SupremeWeeb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#880 [16:48] <SupremeWeeb> I dont even know what i used to buy it
#881 [16:48] <CapFan67> SupremeWeeb, Your transaction ID makes recovery easy. If you *absolutely* can't get it, tell Mojang that you can't find it. They will tell you if you have other options or not.
#882 [16:49] <SupremeWeeb> i told them that
#883 [16:49] <SupremeWeeb> perfect
#884 [16:50] <CapFan67> SupremeWeeb, I wish I had better news for you. I hope things work out.
#885 [16:50] <SupremeWeeb> i hope so
#886 [16:50] <SupremeWeeb> been 3 days of locked off
#887 [16:50] <SupremeWeeb> and i didnt get an email saying somebody changed my password
#888 [16:50] <SupremeWeeb> but still my password doesnt work anymore
#889 [16:51] <CapFan67> SupremeWeeb, If you're not receiving system emails, there's likely more involved than just that.
#890 [16:51] <SupremeWeeb> hope i didnt get hack
#891 [16:51] <CapFan67> SupremeWeeb, That's usually a sign of a locked account. That can happen a number of ways, such as giving your login credentials to a 3rd party.
#892 [16:52] <SupremeWeeb> like optifine ?
#893 [16:52] <SupremeWeeb> i bought a cape and changed cape 3-4 times in arow
#894 [16:52] <CapFan67> SupremeWeeb, Well, yes. That would exactly do it.
#895 [16:52] <SupremeWeeb> i saw that problem for some people
#896 [16:52] <SupremeWeeb> and do they lock them permanently ?
#897 [16:53] <CapFan67> SupremeWeeb, No, but you will need to demonstrate ownership. See what they say when they reply.
#898 [16:53] * mariia_ [webchat@201-210-250-32.genericrev.cantv.net] has joined #minecrafthelp
#899 [16:53] <mariia_> hola
#900 [16:53] <CapFan67> mariia_, Hello.
#901 [16:53] <SupremeWeeb> okay thanks a lot for your help !
#902 [16:53] <mariia_> que
#903 [16:53] <CapFan67> SupremeWeeb, Best of luck.
#904 [16:53] <SupremeWeeb> ty
#905 [16:53] <mariia_> no se ablar inglis
#906 [16:54] <SupremeWeeb> do you know for how long they lock down accounts usually ?
#907 [16:54] * Brando [webchat@190.235.231.121] has quit. (Quit: webchat.esper.net)
#908 [16:54] <SupremeWeeb> last question
#909 [16:55] <mariia_> My minecraft does not need to open
#910 [16:55] <CapFan67> mariia_, https://translate.google.com
#911 [16:55] <CapFan67> mariia_, Does the launcher crash, or does it crash after pressing play?
#912 [16:55] <CapFan67> SupremeWeeb, It will remain locked until you resolve the issue with Mojang.
#913 [16:56] * something1 [webchat@c-73-15-66-45.hsd1.ca.comcast.net] has joined #minecrafthelp
#914 [16:56] <something1> hello
#915 [16:56] <CapFan67> Hi
#916 [16:56] <something1> the issue i am having is that everytime i try to join my friends server
#917 [16:56] <something1> this happens
#918 [16:56] <something1> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused
#919 [16:57] <CapFan67> something1, "connection refused" generally is a firewall issue. Are you able to join other servers?
#920 [16:57] <something1> yes i can
#921 [16:57] <CapFan67> something1, It's likely that your friends router (if over the internet) and/or firewall settings are causing the problem.
#922 [16:58] <something1> ok
#923 [16:58] * Nate7 [webchat@c-98-193-16-81.hsd1.il.comcast.net] has joined #minecrafthelp
#924 [16:58] <mariia_> after giving play
#925 [16:59] <Nate7> I created my own minecraft server and other people can't join with the IP I gave them. Any suggestions?
#926 [16:59] <CapFan67> mariia_, After you press play, do you see an error number or description, or just "not responding"?
#927 [16:59] <Nate7> I get an error message: io.netty.channel.abstractchannel$annotatedconnectexception
#928 [16:59] <CapFan67> Nate7, This guide will help you with server issues:
#929 [17:00] <CapFan67> ??> Nate7 mp/server-setup
#930 [17:00] <Absol> Nate7: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#931 [17:00] <mariia_> one thing that says error
#932 [17:00] * Nate7 [webchat@c-98-193-16-81.hsd1.il.comcast.net] has quit. (Client Quit)
#933 [17:01] <CapFan67> mariia_, Create the error. Then follow these instructions:
#934 [17:01] <CapFan67> ??> mariia_ launcher/log-txt
#935 [17:01] <Absol> mariia_: We need to see your full launcher log, which is created in the game directory.
#936 [17:01] <Absol> mariia_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#937 [17:02] * Kai [webchat@172-220-229-111.dhcp.chtrptr.net] has joined #minecrafthelp
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#939 [17:02] * Kai is now known as Guest97285
#940 [17:03] * mariia_ [webchat@201-210-250-32.genericrev.cantv.net] has quit. (Quit: webchat.esper.net)
#941 [17:03] <Guest97285> I changed my name in minecraft and now I am trying to join online and realm and it wont let me. the message it is telling me is Failed to connect to the server (failed to authenticate your connection)
#942 [17:05] <CapFan67> Guest97285, Java Edition realm invites are based on UUID, not name. It should work fine. However, you might need to exit the game, log out of the launcher (click your name in the top right and choose log out), then log back in. Then try again.
#943 [17:06] <Guest97285> I tried that but I will try again
#944 [17:07] <Guest97285> nope did not work
#945 [17:08] <Guest97285> not authenticated with minecraft.net
#946 [17:08] <CapFan67> Guest97285, Is it your own realm, or someone else's realm you're trying to join?
#947 [17:08] <Guest97285> someone elses
#948 [17:09] <Guest97285> it tells me invalid session try restarting but I know I am on 1.13.2
#949 [17:09] <Guest97285> and online servers dont work
#950 [17:10] <CapFan67> Guest97285, Let's see if you have software blocking or redirecting your authentication:
#951 [17:10] <CapFan67> ??> Guest97285 tools/hjt
#952 [17:10] <Absol> Guest97285: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#953 [17:10] <Absol> Guest97285: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#954 [17:11] <CapFan67> Guest97285, ...and just to be pedantic, you close both the client and the launcher when you relogged earlier, right? Closed/exited both programs?
#955 [17:11] <Guest97285> yep
#956 [17:11] <CapFan67> Guest97285, Ok. On the the incompatible software review then.
#957 [17:13] <Guest97285> what?\
#958 [17:14] <CapFan67> Guest97285, Typo, sorry: On to the incompatible software review (the instructions above).
#959 [17:14] <Guest97285> let me see
#960 [17:18] * Betcy [webchat@191-193-47-119.user.vivozap.com.br] has joined #minecrafthelp
#961 [17:20] <Betcy> Hi I bought the game but I cannot play due to a license error message. What canI do?
#962 [17:20] <CapFan67> Betcy, What license error message do you get?
#963 [17:20] <mattym> Betcy, Are you talking about the Mobile version?
#964 [17:23] * Sypro [webchat@c-73-204-254-59.hsd1.fl.comcast.net] has joined #minecrafthelp
#965 [17:23] <Sypro> Hello?
#966 [17:24] <CapFan67> Hi
#967 [17:25] <Sypro> So, this is just concerning my email attached to the account; I've sent a email about this, but I would still like to double check and make sure if its possible. Can I be able to change my old email (that I no longer have access to) to my new email?
#968 [17:26] * Beany [webchat@cpe-24-161-52-220.hvc.res.rr.com] has joined #minecrafthelp
#969 [17:26] <CapFan67> Sypro, If you have a Mojang account, and you know the login credentials, and you know your security question answers, then you can change it yourself.
#970 [17:26] <Beany> I cannot change my email
#971 [17:26] <CapFan67> Sypro, However, if you're lacking any of that information, you'll need Mojang Support to help you.
#972 [17:27] <Beany> kljsafk;jbfsda FVGSDOIHfdsohufdahuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhuhu;josh
#973 [17:27] <Beany> BYE YOU ARE NO HELPPPPPPP
#974 [17:27] * Beany [webchat@cpe-24-161-52-220.hvc.res.rr.com] has quit. (Client Quit)
#975 [17:27] <CapFan67> wow..
#976 [17:30] <Sypro> Problem is, I haven't reseted the email in a while due to me no longer have access to it and unfortunately today, I don't remember the password to my account, hence why I'm asking. But as I said, I did send out a email so I'm just waiting to start the transition of the emails.
#977 [17:30] * Kita [webchat@47.199.32.249] has joined #minecrafthelp
#978 [17:30] <Kita> Im unsure what happened to my account but I can no longer log in
#979 [17:31] <CapFan67> Sypro, *nods* not having the password leaves only Mojang as your available path.
#980 [17:31] <mattym> Kita, What happens when you try to log in?
#981 [17:31] <Sypro> Yeah
#982 [17:31] <Kita> "Invalid username or password" but it wasn't changed I believe it got locked by optifine
#983 [17:31] <mattym> Kita, Have you tried to get a password reset?
#984 [17:32] <Kita> That's another problem, I don't have access to the email
#985 [17:32] <mattym> Kita, Then you will need to have Mojang fix it for you.
#986 [17:32] <mattym> ??> Kita account/send-email
#987 [17:32] <Absol> Kita: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#988 [17:32] <Absol> Kita: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#989 [17:32] <Kita> I don't have that either...
#990 [17:32] <Kita> I just have the email and password and the security questions
#991 [17:33] <mattym> ??> Kita account/tran-id
#992 [17:33] <mattym> ??> Kita account/trans-id
#993 [17:33] <Absol> Kita: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#994 [17:34] <Kita> I guess at this point I can't get help then
#995 [17:34] <Kita> My friend gave me the account so I don't have the tran-id or access to the email
#996 [17:34] <Kita> Nor can I obtain it
#997 [17:35] <CapFan67> Kita, Since Mojang doesn't allow account transfers, your friend will need to recover the account.
#998 [17:35] <Kita> oh
#999 [17:35] <Kita> Thanks for the advice everyone have a good day/night
#1000 [17:35] <Kita> Luckily I have a back up account
#1001 [17:36] <Sypro> Just my only worry is that I may not remember everything back then as I did get my account back in 2012/13 (aka extremely young) with my dad's help. But now that I'm handling the games on my own, I'm holding all the current info to date.
#1002 [17:37] <Sypro> Just say something like the transaction ID is something I don't have on my hands.
#1003 [17:37] <Sypro> Everything else like security question wise I can remember
#1004 [17:38] * bildramer [~bildramer@p5B01029A.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#1005 [17:39] * Jason [webchat@cpe-184-54-246-222.swo.res.rr.com] has joined #minecrafthelp
#1006 [17:39] * bildramer [~bildramer@p2003004CEA1ED9000D09AA8FCF480113.dip0.t-ipconnect.de] has joined #minecrafthelp
#1007 [17:39] <Jason> I havent recieved back an email from the reset password in a few days
#1008 [17:40] <CapFan67> Jason, Did you check your spam/junk folders?
#1009 [17:40] <Jason> Yes
#1010 [17:40] * Fangcobra77 [webchat@c-73-13-85-202.hsd1.pa.comcast.net] has joined #minecrafthelp
#1011 [17:40] <CapFan67> Jason, If you're not receiving system emails, you'll need to contact Mojang Customer Support:
#1012 [17:40] <CapFan67> ??> Jason account/send-email
#1013 [17:40] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1014 [17:40] <Absol> Jason: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1015 [17:41] <Fangcobra77> thats gonna take a while though
#1016 [17:41] <Jason> I already tried to email customer support but they haven't responded in a few days so I was hoping for another solution
#1017 [17:42] <CapFan67> Fangcobra77, Those instructions are for someone else, but it does take a while, true.
#1018 [17:42] * Fangcobra77 [webchat@c-73-13-85-202.hsd1.pa.comcast.net] has quit. (Client Quit)
#1019 [17:42] <CapFan67> Jason, Watch the second link. It tell you where they are in queue.
#1020 [17:42] <Jason> I also know that I am probably using the same password and have tried all my possible passwords
#1021 [17:44] <CapFan67> Jason, If you're not receiving system emails, it's probably more than just a forgotten password issue.
#1022 [17:44] <Jason> I have gotten the email that they have received the customer support email
#1023 [17:45] <Jason> So I don't know why I wouldn't get the reset password email
#1024 [17:45] <CapFan67> Jason, There are a number of reasons. Some of them are listed here: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1025 [17:46] <CapFan67> Jason, Another unlisted reason is suspicious activity, such as giving your login credentials to a 3rd party.
#1026 [17:48] <Jason> I guess, but how would I now if it has been stolen
#1027 [17:48] <Jason> know*
#1028 [17:48] <CapFan67> Jason, The usual sign that it's been stolen is a changed character name. What is your character name?
#1029 [17:49] <Jason> _Jason458_
#1030 [17:49] <CapFan67> Jason, Hmm... Did you change your name to
#1031 [17:49] <CapFan67> killerhawlk on Feb 10th?
#1032 [17:50] <CapFan67> Jason, https://namemc.com/search?q=_Jason458_
#1033 [17:50] <Jason> No
#1034 [17:50] <CapFan67> Jason, Ok.. Looks like a stolen account then.
#1035 [17:50] <Jason> oof
#1036 [17:50] <Jason> How do I get it back
#1037 [17:50] <CapFan67> Same process. The ticket you submitted.
#1038 [17:51] <Jason> Ok thanks for the help. :)
#1039 [17:51] <CapFan67> Jason, I hope it works out for you, and quickly.
#1040 [17:51] * Jason [webchat@cpe-184-54-246-222.swo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1041 [17:57] * Lord_of_Life [~Lord@77.28.170.75] has quit. (Ping timeout: 190 seconds)
#1042 [18:01] * waryoshi [webchat@174-083-199-000.dhcp.chtrptr.net] has joined #minecrafthelp
#1043 [18:03] <waryoshi> my minecraft 1.13.2 keeps crashing and i've done everything to try to get it to work but it still won't load up.
#1044 [18:03] <CapFan67> waryoshi, Do you get an error number or description, or just "not responding"?
#1045 [18:03] <mattym> waryoshi, What does it say when it crashes?
#1046 [18:03] * Lord_of_Life [~Lord@77.29.112.79] has joined #minecrafthelp
#1047 [18:05] <waryoshi> it says a unexpected issue occurred and the game has crashed. we're sorry for the inconvenience
#1048 [18:06] <mattym> ??> waryoshi launcher/log
#1049 [18:06] <Absol> waryoshi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1050 [18:06] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 198 seconds)
#1051 [18:10] <waryoshi> im at the paste bin part
#1052 [18:10] <mattym> waryoshi, We need the link to the paste you created.
#1053 [18:10] <waryoshi> i did that
#1054 [18:11] <mattym> waryoshi, You need to put the link in this chat.
#1055 [18:11] <waryoshi> https://paste.ubuntu.com/p/wTsyRwzWwn/
#1056 [18:12] <mattym> waryoshi, One moment.
#1057 [18:12] <waryoshi> ok
#1058 [18:13] <mattym> ??> waryoshi win/dxdiag
#1059 [18:13] <Absol> waryoshi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1060 [18:19] <waryoshi> https://paste.ubuntu.com/p/64vSGBRkyJ/
#1061 [18:19] <waryoshi> there
#1062 [18:20] <mattym> waryoshi, Download and Install the file from this page https://www.geforce.com/drivers/results/142736
#1063 [18:22] <waryoshi> and once its done downloading
#1064 [18:22] <mattym> waryoshi, Install it.
#1065 [18:23] <waryoshi> ojk
#1066 [18:26] * SilentDeath [webchat@75.97.253.130.res-cmts.leh.ptd.net] has joined #minecrafthelp
#1067 [18:27] <SilentDeath> Hey how do i register my name with nickserv?
#1068 [18:28] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1069 [18:29] <CapFan67> SilentDeath, http://bfy.tw/MIB4
#1070 [18:29] <SilentDeath> thx kek
#1071 [18:31] <SilentDeath> /msg NickServ VERIFY REGISTER SilentDeath ojmkwtxedelw
#1072 [18:32] * SilentDeath [webchat@75.97.253.130.res-cmts.leh.ptd.net] has quit. (Quit: webchat.esper.net)
#1073 [18:32] <CapFan67> epic fail.
#1074 [18:38] * TurtleShock [webchat@75.97.253.130.res-cmts.leh.ptd.net] has joined #minecrafthelp
#1075 [18:38] <TurtleShock> Hello
#1076 [18:39] * TurtleShock [webchat@75.97.253.130.res-cmts.leh.ptd.net] has quit. (Client Quit)
#1077 [18:41] * waryoshi [webchat@174-083-199-000.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1078 [18:43] * waryoshi [webchat@174-083-199-000.dhcp.chtrptr.net] has joined #minecrafthelp
#1079 [18:43] <waryoshi> its almost done downloading
#1080 [18:44] <waryoshi> well installing
#1081 [18:45] * Sypro [webchat@c-73-204-254-59.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1082 [18:46] <waryoshi> done
#1083 [18:46] <mattym> waryoshi, See if the game works properly if the install has completed.
#1084 [18:47] * Craig [webchat@ool-44c0e367.dyn.optonline.net] has joined #minecrafthelp
#1085 [18:47] <Craig> hello?
#1086 [18:47] <Craig> im having trouble logging into my account
#1087 [18:47] <mattym> Craig, What happens when you try to?
#1088 [18:48] <waryoshi> it worked thanks so much
#1089 [18:48] <Craig> i enter the email and password correctly and then when i get to the security questions i put the correct ones in and they dont work
#1090 [18:48] <Craig> ive reset them and they still dont work
#1091 [18:49] <mattym> Craig, On the website you mean?
#1092 [18:49] <Craig> yes
#1093 [18:49] <mattym> Craig, Do you have any issue logging into the game client istelf?
#1094 [18:49] * waryoshi [webchat@174-083-199-000.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1095 [18:49] <mattym> itself*
#1096 [18:49] <Craig> no
#1097 [18:50] <mattym> Craig, If you have any adblockers, try turning them off, or try with a different web browser.
#1098 [18:50] <Craig> ok ill try
#1099 [18:53] <Craig> still says answer is incorrect
#1100 [18:53] * Pedro [webchat@2.red-88-3-73.dynamicip.rima-tde.net] has joined #minecrafthelp
#1101 [18:54] <Craig> is there i way for you to somehow check my security questions
#1102 [18:54] <mattym> Craig, No, you will need to contact Mojang.
#1103 [18:54] <mattym> ??> Craig account/send-email
#1104 [18:54] <Absol> Craig: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1105 [18:54] <Absol> Craig: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1106 [18:54] <Craig> i appreciate the help
#1107 [18:55] <Pedro> I can't access my account and I can't get a recovery e-mal
#1108 [18:56] * OMG [webchat@ip174-70-79-32.ga.at.cox.net] has joined #minecrafthelp
#1109 [18:56] <mattym> Pedro, Have you checked any spam/junk folders of the email?
#1110 [18:56] <OMG> hi
#1111 [18:56] <Pedro> Yes I have
#1112 [18:57] <Pedro> How can I check if there is actually an account linked to that email? It's a very old account
#1113 [18:57] <mattym> Pedro, If you dont get the reset email, you will need to contact Mojang.
#1114 [18:57] <mattym> ??> Pedro account/send-email
#1115 [18:57] <Absol> Pedro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1116 [18:57] <Absol> Pedro: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1117 [18:57] <Pedro> Thank you very much!
#1118 [18:58] * Pedro [webchat@2.red-88-3-73.dynamicip.rima-tde.net] has quit. (Client Quit)
#1119 [18:58] * springlover [webchat@c-73-140-188-217.hsd1.wa.comcast.net] has joined #minecrafthelp
#1120 [18:59] <springlover> My brothers had some type of account for Minecraft, but I don't know what it is. Can you please help me?
#1121 [18:59] * fern94 [webchat@s-169-232-85-84.resnet.ucla.edu] has joined #minecrafthelp
#1122 [19:00] <mattym> springlover, If its your brothers account, they would need to provide you the information, or try recovering it himself.
#1123 [19:00] <springlover> Thank you! I will ask him later.
#1124 [19:00] <springlover> Thank you! I will ask him later.
#1125 [19:00] * springlover [webchat@c-73-140-188-217.hsd1.wa.comcast.net] has left #minecrafthelp
#1126 [19:01] <fern94> I can no longer connect to any servers. error reads io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out
#1127 [19:02] <mattym> fern94, Can you try connecting to the following server: mctest.ae97.net
#1128 [19:03] <fern94> just tried and got the same error message
#1129 [19:03] * OMG [webchat@ip174-70-79-32.ga.at.cox.net] has quit. (Quit: webchat.esper.net)
#1130 [19:03] <mattym> fern94, Ok lets see if any other software is causing an issue
#1131 [19:03] <mattym> ??> fern94 tools/hjt
#1132 [19:03] <Absol> fern94: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1133 [19:03] <Absol> fern94: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1134 [19:08] <fern94> https://paste.ubuntu.com/p/DdtMGVBfM8/
#1135 [19:08] <mattym> fern94, Ok, nothing showing up there.
#1136 [19:09] <mattym> fern94, As you are on your Universities network, its likely something they have changed. You will need to talk to their IT people.
#1137 [19:09] * Craig [webchat@ool-44c0e367.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1138 [19:11] * Driplos [webchat@50-27-27-147.lbbkcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1139 [19:11] <Driplos> hello
#1140 [19:11] <fern94> I was hoping that wouldn't be the case lol, but I figured it would be because I triple checked all firewall settings
#1141 [19:11] <fern94> thanks!
#1142 [19:11] * cow [webchat@c-73-254-215-108.hsd1.wa.comcast.net] has joined #minecrafthelp
#1143 [19:11] <mattym> fern94, Yeah, unfortunately that seems like your only course of action.
#1144 [19:12] <Driplos> I keep trying to launch any version of minecraft but everytime It finishes loading it just crashes
#1145 [19:12] <mattym> Driplos, What does it say when it crashes?
#1146 [19:12] * cow [webchat@c-73-254-215-108.hsd1.wa.comcast.net] has quit. (Client Quit)
#1147 [19:12] <Driplos> The game crashed whilst unexpected error
#1148 [19:12] <Driplos> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#1149 [19:12] <mattym> ??> Driplos win/dxdiag
#1150 [19:12] <Absol> Driplos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1151 [19:13] <Driplos> do I just paste it here?
#1152 [19:14] <mattym> Driplos, The link it has you create, yes.
#1153 [19:15] <Driplos> https://paste.ubuntu.com/p/vDwhKm7PTd/
#1154 [19:15] * Frontline430 [webchat@c-69-253-163-18.hsd1.pa.comcast.net] has joined #minecrafthelp
#1155 [19:15] <Frontline430> Hello my minecraft realm isnt working
#1156 [19:15] <mattym> Driplos, Ok one moment.
#1157 [19:15] <Driplos> thx
#1158 [19:16] * Prvteye [webchat@pool-74-110-185-195.rcmdva.fios.verizon.net] has joined #minecrafthelp
#1159 [19:16] <mattym> Driplos, Download and Install the file from this page https://www.geforce.com/drivers/results/142736
#1160 [19:16] <Driplos> o yea drivers thx
#1161 [19:16] * Prvteye [webchat@pool-74-110-185-195.rcmdva.fios.verizon.net] has quit. (Client Quit)
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#1163 [19:16] <mattym> Frontline430, What problem are you having?
#1164 [19:16] * cow [webchat@c-73-254-215-108.hsd1.wa.comcast.net] has joined #minecrafthelp
#1165 [19:17] <cow> i am trying to reset my account password but it never sends the email when it says it would
#1166 [19:17] * Mistifyed` [webchat@75-142-194-255.static.rvsd.ca.charter.com] has joined #minecrafthelp
#1167 [19:17] <Frontline430> So it keeps on saying failed and i tried everything i cant even close it and it says failed
#1168 [19:18] <Mistifyed`> Hi, I've been experiencing some issues where it says io.netty.channel.abstractchannel$annotated connectexception could someone let me know what is wrong with my game or on my side?
#1169 [19:19] <mattym> Frontline430, Ok that seems a little outside of what we can assist with. You will need to contact Mojang for support with that.
#1170 [19:19] <mattym> ??> Frontline430 mojang/email
#1171 [19:19] <Absol> Frontline430: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1172 [19:19] <Absol> Frontline430: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1173 [19:19] <Frontline430> Thanks guys
#1174 [19:20] <mattym> Mistifyed`, What is the full error?
#1175 [19:20] <Mistifyed`> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#1176 [19:21] <Mistifyed`> This is happening when I'm trying to join a channel
#1177 [19:21] <Mistifyed`> server*
#1178 [19:21] <mattym> All servers or a specific one?
#1179 [19:21] <Mistifyed`> Sorry it says "Connection timed out"
#1180 [19:21] <Mistifyed`> It is a private server for my friend and I but I can't seem to join him
#1181 [19:22] <mattym> So, are other servers giving you the same error or not?
#1182 [19:22] <Mistifyed`> This is the only server I have ever tried joining since I am new to minecraft so I do not know if that is the case or not
#1183 [19:23] * mhm [webchat@162-193-217-192.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1184 [19:23] <mhm> I wanna refund minecraft how do i do it?
#1185 [19:23] <mattym> Try to see if you get an issue or not with the following server: mctest.ae97.net
#1186 [19:23] <mattym> ??> mhm account/refund
#1187 [19:23] <Absol> mhm: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1188 [19:24] <mhm> How do i refund it tho
#1189 [19:24] <mhm> I just got it tiday
#1190 [19:24] <mattym> mhm, All the info is on that page.
#1191 [19:24] <Mistifyed`> I have been able to join another server mattym
#1192 [19:25] <mhm> That did not help at all
#1193 [19:25] <mhm> Do i call them or email them?
#1194 [19:25] <mattym> mhm, The contact form us linked on the page absol gave you.
#1195 [19:25] * mhm [webchat@162-193-217-192.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#1196 [19:25] <cow> i tried to reset my account password and the website said it would send it if there was an account associated with that email and i didnt get an email
#1197 [19:26] <mattym> Mistifyed`, Test the IP/Address your friend gave you for their server here https://dinnerbone.com/minecraft/tools/status/
#1198 [19:26] <mattym> cow, Have you checked any spam/junk folders for the email?
#1199 [19:27] <cow> yes, i havent used that email in like 4 years
#1200 [19:27] <cow> i know i used that email because i still have the receipt for the game from 2014
#1201 [19:28] <mattym> cow, If you are not gett8ng the reset email, you will need to contact Mojang.
#1202 [19:29] <mattym> ??> cow account/send-email
#1203 [19:29] <Absol> cow: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1204 [19:29] <Absol> cow: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1205 [19:29] <cow> okay, thank you
#1206 [19:29] * cow [webchat@c-73-254-215-108.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1207 [19:33] * Driplos [webchat@50-27-27-147.lbbkcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1208 [19:34] <Driplos> installing the new drivers didnt work
#1209 [19:34] <mattym> ??> Driplos win/reinst
#1210 [19:34] <Absol> Driplos: You may need to reinstall the locally installed files that Minecraft puts into place.
#1211 [19:34] <Absol> Driplos: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1212 [19:37] * criristi [webchat@177-68-246-78.dsl.telesp.net.br] has joined #minecrafthelp
#1213 [19:37] <criristi> https://paste.ubuntu.com/p/BY9MkK9Th3/
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#1217 [20:12] * zach is now known as Guest84006
#1218 [20:13] <Guest84006> hi i had a minecraft account that i used back in 2014 and would like to access it again but can only remember the user name
#1219 [20:13] <Guest84006> an you help?
#1220 [20:15] * Guest84006 [webchat@ool-457cf50b.dyn.optonline.net] has quit. (Client Quit)
#1221 [20:27] * jeo [webchat@52.144.32.136] has joined #minecrafthelp
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#1225 [20:34] * Amelia [webchat@n1-41-169-138.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#1226 [20:35] <Amelia> Hi there. A while ago, I deleted my gmail account forgetting that it was attached to my minecraft account. I logged into mojang, and attempted to press 'change email
#1227 [20:35] * Amelia [webchat@n1-41-169-138.bla2.nsw.optusnet.com.au] has quit. (Client Quit)
#1228 [20:36] * Amelia [webchat@n1-41-169-138.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#1229 [20:36] <CapFan67> Amelia, Self-serv email change requires that you know the current email and password, plus either access to the current email or the answer to the challenge questions. If you don't have that information or access, you need to contact Mojang to change the email.
#1230 [20:36] <CapFan67> ??> Amelia account/send-email
#1231 [20:37] <Absol> Amelia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1232 [20:37] <Absol> Amelia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1233 [20:37] <Amelia> I've already contacted them a while ago
#1234 [20:37] <CapFan67> Amelia, On what day did you submit your ticket?
#1235 [20:37] <Amelia> I'll have to check
#1236 [20:38] <Amelia> I believe it was just before Febuary
#1237 [20:38] <Amelia> Not sure what the exact date is
#1238 [20:39] <CapFan67> Amelia, As you'll see in the link above, today they are responding to tickets submitted on Jan 22. Keep an eye on that page. When the date reaches the day you submitted, you should expect a response in a day or so.
#1239 [20:39] <Amelia> Damn thank you though
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#1241 [20:47] * Tony [webchat@pool-173-49-136-111.phlapa.fios.verizon.net] has joined #minecrafthelp
#1242 [20:48] * Tony is now known as Guest13234
#1243 [20:48] <Guest13234> I bought minecraft a very long time ago. I remember my original email which I don't believe I changed and my original password
#1244 [20:49] <Guest13234> I also remember my username
#1245 [20:50] <Guest13234> This is by far the worst customer support Ive seen from any company
#1246 [21:22] * Turtle [webchat@mtrlpq1945w-lp140-04-70-48-159-110.dsl.bell.ca] has joined #minecrafthelp
#1247 [21:25] <Turtle> I'm trying to join a local server but i keep on getting io.netty.channel.AbsractChannel$AnnotatedConnectException what do I do
#1248 [21:25] <mattym> Turtle, What is the full error?
#1249 [21:25] <Turtle> thats all i
#1250 [21:26] <Turtle> thats all it says
#1251 [21:26] <mattym> Turtle, Thats not all it says.
#1252 [21:27] <Turtle> Oh wait after that it says Connection refused: no further information
#1253 [21:27] <mattym> Turtle, Are you trying to join a dedicated server on a local network, or someones Open To LAN game?
#1254 [21:28] <Turtle> open to LAN
#1255 [21:28] <mattym> Turtle, Are both the host and client running a completely vanilla, unmodded, game?
#1256 [21:28] <Turtle> yes
#1257 [21:30] <mattym> Turtle, Try turning off the Firewall/s on both computers, then restart the LAN world and try again.
#1258 [21:34] <Turtle> public or private?
#1259 [21:35] <mattym> Turtle, Turning off the firewall has nothing to do with those options.
#1260 [21:36] <Turtle> theres a spot that says to turn off pubic firewall or private
#1261 [21:36] <Turtle> it worked
#1262 [21:37] <Turtle> thx a lot
#1263 [21:39] <Turtle> it worked but for some reason i can't see my friend only her gamertag
#1264 [21:40] <mattym> Turtle, You may need a restart on both computers.
#1265 [21:53] * White [webchat@36-2-77-183.hyogo.ap.gmo-isp.jp] has joined #minecrafthelp
#1266 [21:56] <White> sorry! I use a translation site. Minecraft PE 1.9.0 In the update realms Had disappeared.How can I restore it?
#1267 [22:24] * Noire [webchat@cpe-181-44-144-252.telecentro-reversos.com.ar] has joined #minecrafthelp
#1268 [22:24] <Noire> Hi
#1269 [22:25] <Noire> I have a problem with connecting to a minecraft server made by my friend
#1270 [22:26] <Noire> The error is o.netty.channel.abstractchannel$annotatedconnectexception No further information
#1271 [22:27] * Noire [webchat@cpe-181-44-144-252.telecentro-reversos.com.ar] has quit. (Client Quit)
#1272 [23:06] * Kate [webchat@cpe-101-188-159-189.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#1273 [23:06] <Kate> Hi!
#1274 [23:07] <Kate> I bought Minecraft a few years ago and I forgot my password but still remember my email that I used.
#1275 [23:07] <Kate> However I have installed the game Minecraft on my computer.
#1276 [23:07] <Kate> When I log out of the launcher, do I use the new password?
#1277 [23:07] <Kate> I forgot my Minecraft.net account password and I want to change my skin.
#1278 [23:09] <Kate> So my question is, if I go and change the password on my Minecraft.net account will it affect my installed game?
#1279 [23:11] <CapFan67> Kate, The answer to the last question is, yes. Your account login is for the websites and the launcher.
#1280 [23:12] <Kate> Will I get locked out of my Minecraft game I installed if I change the password on Minecraft.net?
#1281 [23:13] <Kate> Until I log in with the new password in the game?
#1282 [23:14] <CapFan67> Kate, If you change your account password, you'll need to log in again the next time you launch the game with your new credentials.
#1283 [23:14] * Kjell5 [webchat@modemcable240.212-175-137.mc.videotron.ca] has joined #minecrafthelp
#1284 [23:14] <Kate> Oh okay. Thank you very much +CapFan67! :)
#1285 [23:14] <Kate> Oh okay. Thank you very much +CapFan67! :)
#1286 [23:15] * Kate [webchat@cpe-101-188-159-189.vb03.vic.asp.telstra.net] has left #minecrafthelp
#1287 [23:15] <Kjell5> Hi, I migrated my minecraft account a few years ago and every email I try to use doesn't work, even though I checked and in one of the email accounts, I received a "verify your account" email, but when I use it, there isn't a minecraft account associated with it
#1288 [23:16] <CapFan67> Kjell5, Do you remember your character name?
#1289 [23:16] <Kjell5> yes, saucetomato123
#1290 [23:17] <CapFan67> Kjell5, The name hasn't been changed. That's a very good sign.
#1291 [23:17] <Kjell5> phew
#1292 [23:17] <Kjell5> so there's hope?
#1293 [23:17] <CapFan67> Kjell5, It is a migrated account, so it has an email associated with it.
#1294 [23:18] <CapFan67> Kjell5, If you can't figure out which if your email accounts it is, you will need to contact Mojang Customer Support to sort it out:
#1295 [23:18] <CapFan67> ??> Kjell5 account/send-email
#1296 [23:18] <Absol> Kjell5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1297 [23:18] <Absol> Kjell5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1298 [23:18] <Kjell5> Alright, thank you :)
#1299 [23:54] * Sam [webchat@cpe-101-188-159-189.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#1300 [23:54] <Sam> Hi!
#1301 [23:55] <CapFan67> Hi
#1302 [23:56] * ChucklesBW [webchat@cpe-172-199-23-117.nsw.foxtel.net.au] has joined #minecrafthelp
#1303 [23:57] <ChucklesBW> im getting the could not connect to server error in my launcher anyone know a way to fix it?
#1304 [23:57] <ChucklesBW> it would be much appreciated
#1305 [23:57] <CapFan67> ChucklesBW, Just one server, or all servers?
#1306 [23:59] <ChucklesBW> like its thro the launcher
#1307 [23:59] <ChucklesBW> i can send a photo
#1308 [23:59] <ChucklesBW> wait no i cant