#1 [00:00] <CapFan67> ChucklesBW, Are you getting a login error when entering your email and password?
#2 [00:00] <ChucklesBW> i put in my user and password click login and then 5 seconds later "could not connect to server"
#3 [00:00] <ChucklesBW> *email* and password
#4 [00:01] <CapFan67> ChucklesBW, Sounds like something is blocking your outbound access to the authentication servers. Can you login to Mojang.com with your browser?
#5 [00:02] <ChucklesBW> ill try brb
#6 [00:05] <ChucklesBW> uhhh its not giving me an error but its not logging me in either i did the redirect to the new official MC site
#7 [00:06] <CapFan67> ChucklesBW, "new official MC site" uh.. It's still Mojang.com. Shouldn't be anything new.
#8 [00:06] <ChucklesBW> so the official MC site wont let me but the official mojaang one will
#9 [00:07] <ChucklesBW> this one says no https://minecraft.net/en-us/ this one lets me in https://account.mojang.com/me
#10 [00:07] <CapFan67> ChucklesBW, Ok, let's see if you have any malware redirecting your authentication:
#11 [00:07] <CapFan67> ??> ChucklesBW tools/hjt
#12 [00:07] <Absol> ChucklesBW: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#13 [00:07] <Absol> ChucklesBW: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#14 [00:08] <ChucklesBW> ok that might take a bit ill brb
#15 [00:08] <ChucklesBW> ok that might take a bit ill brb
#16 [00:08] * Sam [webchat@cpe-101-188-159-189.vb03.vic.asp.telstra.net] has left #minecrafthelp
#17 [00:11] * LordBills [webchat@b9168f26.cgn.dg-w.de] has joined #minecrafthelp
#18 [00:12] <LordBills> Hey, i cannot log in into my Minecraft Account. E-Mail doesnt seem to arrive, can u help me?
#19 [00:12] <CapFan67> LordBills, Do you mean you don't receive an email when trying to reset your password?
#20 [00:13] <LordBills> yes
#21 [00:13] <LordBills> its been 3hours now
#22 [00:13] <CapFan67> LordBills, Did you check your spam/junk folders?
#23 [00:14] <LordBills> yes i did.. no email from mojang.. i checked my data but its all correct.
#24 [00:15] <CapFan67> LordBills, If you're not receiving system emails, you will need to contact Mojang Customer Support:
#25 [00:15] <CapFan67> ??> LordBills account/send-email
#26 [00:15] <Absol> LordBills: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#27 [00:15] <Absol> LordBills: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#28 [00:15] <LordBills> i tried to contact them but they need a transaction id but It's been a long time since I bought Minecraft
#29 [00:15] <CapFan67> LordBills, Here's some help finding your transaction ID:
#30 [00:15] <CapFan67> ??> LordBills account/trans-id
#31 [00:15] <Absol> LordBills: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#32 [00:16] <LordBills> so i have to check my emails for the transaction?
#33 [00:17] <CapFan67> LordBills, Yes, or depending on when you purchased, you can recover the Transaction ID from the payment processor.
#34 [00:17] <CapFan67> LordBills, Again, that page will tell you your options based on your purchase date.
#35 [00:17] <LordBills> i dont know the exact purchase date..
#36 [00:23] * Trandel [webchat@c-73-92-71-249.hsd1.ca.comcast.net] has joined #minecrafthelp
#37 [00:23] <Trandel> Howdy.
#38 [00:23] <CapFan67> Hi
#39 [00:23] * ChucklesBW [webchat@cpe-172-199-23-117.nsw.foxtel.net.au] has joined #minecrafthelp
#40 [00:23] <Trandel> I became aware that this is a thing not two minutes ago.
#41 [00:24] <Trandel> I had a couple of questions.
#42 [00:24] <CapFan67> Trandel, sure.
#43 [00:24] <Trandel> So
#44 [00:24] <ChucklesBW> ive got the hijackthis notepad thingy where do i put it sorry?
#45 [00:24] <CapFan67> ChucklesBW, paste the link here.
#46 [00:24] <Trandel> Say I've got an email that no longer exists, which had all relevant information on an account linked to it
#47 [00:24] <CapFan67> ChucklesBW, Oh.. I'll give you the site.
#48 [00:24] <ChucklesBW> no like where do i put the data like what website
#49 [00:25] * emm [webchat@81-233-145-166-no122.tbcn.telia.com] has joined #minecrafthelp
#50 [00:25] <CapFan67> ChucklesBW, Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#51 [00:25] <ChucklesBW> kk
#52 [00:25] <Trandel> Which also happens to be an issue because I can't set security questions due to losing it and thus have literally no proper verification method
#53 [00:25] * emm [webchat@81-233-145-166-no122.tbcn.telia.com] has quit. (Client Quit)
#54 [00:25] <CapFan67> Trandel, ok...
#55 [00:25] <ChucklesBW> https://paste.ubuntu.com/p/WNJRkcyycs/
#56 [00:25] <Trandel> For an old, old account that ended up being made on Minecraft.net.
#57 [00:26] <ChucklesBW> +CapFan67 link posted above
#58 [00:26] <Trandel> How likely is it that I'm gonna be able to get anywhere with recovery?
#59 [00:27] <CapFan67> Trandel, Without control of the account, you'll need to contact Mojang support to recover the account. You'll likely need the Transaction ID.
#60 [00:27] <CapFan67> ChucklesBW, Stand by..
#61 [00:27] <Trandel> Wherein the issue lies that the Transaction ID is on said email
#62 [00:27] <Trandel> Which I cannot access.
#63 [00:27] <CapFan67> ChucklesBW, Well, the good news is, I know why you can't login:
#64 [00:27] <ChucklesBW> Trandel u gots yourself in a pickel then
#65 [00:27] <CapFan67> ??> ChucklesBW info/mcleaks
#66 [00:27] <Absol> ChucklesBW: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#67 [00:27] <Absol> ChucklesBW: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#68 [00:27] <LordBills> its not possible. i searched the complete email but its not there.
#69 [00:28] <CapFan67> ??> ChucklesBW win/hosts/edit
#70 [00:28] <Absol> ChucklesBW: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#71 [00:28] <Absol> ChucklesBW: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#72 [00:28] <ChucklesBW> wait whaaataaaaaaat have i done
#73 [00:28] <ChucklesBW> this isnt even my account im fixing it for my little brother wtf has he done to it?
#74 [00:29] <CapFan67> ChucklesBW, 3 steps: (1) edit your hosts file and remove the redirect as instructed. (2) test to make sure it works (3) change password, because account thieves now have your credentials.
#75 [00:29] <ChucklesBW> sh*t brb
#76 [00:29] <Trandel> So, uh, any possible good news on the front of my chances at getting that email changed?
#77 [00:30] <Trandel> Because that's really the only issue I have.
#78 [00:30] <Trandel> I can log in and play with the account no problem.
#79 [00:30] <Trandel> But if anyone ever figures out my password, I'm not gonna be able to stop them from using my account.
#80 [00:30] <ChucklesBW> can someone SLOWLY explain wtf is going on with my account?
#81 [00:31] <ChucklesBW> i made the account in my name. for my brother mike so u said something about illegal?
#82 [00:31] <ChucklesBW> wtf has he done
#83 [00:31] <CapFan67> ChucklesBW, The short story is, someone ran software to use stolen accounts on that machine, and in doing so has unwittingly given their account details to the account theives.
#84 [00:32] <CapFan67> ChucklesBW, Again, follow the instructions to fix your hosts file. That's step #1.
#85 [00:32] <ChucklesBW> ok ty i
#86 [00:33] <CapFan67> Trandel, I don't know what else to tell you. You need control of the email account *or* login control plus security answers to self-service. Otherwise, you must contact Mojang.
#87 [00:34] <ChucklesBW> so i just take out all of the words that say mojang from that notepad yea?
#88 [00:34] <CapFan67> ChucklesBW, All lines that have Mojang in them.
#89 [00:34] <ChucklesBW> so every line in the document?
#90 [00:35] <ChucklesBW> and then i save dat?
#91 [00:35] <CapFan67> ChucklesBW, Based on your report, there are only two lines with Mojang.com in them.
#92 [00:35] <ChucklesBW> yeah theres only 2 lines in that document
#93 [00:35] <CapFan67> ChucklesBW, Sounds like someone has had to edit the hosts file in the past then. Normally there are a number of commented lines. ...but no worries. It'll be fine.
#94 [00:36] <ChucklesBW> ok
#95 [00:36] * Trandel [webchat@c-73-92-71-249.hsd1.ca.comcast.net] has joined #minecrafthelp
#96 [00:36] <ChucklesBW> and i save?
#97 [00:36] <CapFan67> ChucklesBW, Hopefully you ran Notepad as Administrator as instructed so you can save.
#98 [00:36] <Trandel> Well, Cap, thanks for your input.
#99 [00:36] <ChucklesBW> yeah
#100 [00:36] <CapFan67> Trandel, I wish I had better news for you.
#101 [00:36] <Trandel> Hey, it's not your fault.
#102 [00:36] <ChucklesBW> ok so ive done that i just change my password now?
#103 [00:36] <Trandel> You're not the email provider who destroyed my email.
#104 [00:36] <Trandel> Thanks for your time, man
#105 [00:37] <Trandel> Appreciate it.
#106 [00:37] <CapFan67> ChucklesBW, No, you should make sure Minecraft and the website login works *before* changing your password.
#107 [00:37] <CapFan67> Trandel, Best of luck.
#108 [00:37] <ChucklesBW> and if it doesnt?
#109 [00:37] <Trandel> Guess I'll wait and see what support can do for me without security questions, an email or a transaction ID.
#110 [00:37] <CapFan67> ChucklesBW, One step at a time. No "if games" required.
#111 [00:37] <Trandel> WAIT
#112 [00:38] <Trandel> OH GOD
#113 [00:38] <Trandel> I FOUND IT
#114 [00:38] <Trandel> CAP
#115 [00:38] <Trandel> I FOUND MY ID
#116 [00:38] <ChucklesBW> *dun dun dun*
#117 [00:38] <CapFan67> Trandel, =) That's good news.
#118 [00:38] <Trandel> Sweet Baby Jesus
#119 [00:38] <Trandel> Also, dang
#120 [00:38] <Trandel> I made this account in 2011!
#121 [00:39] <ChucklesBW> ok so i was able to log into this site here https://account.mojang.com/me now change password?
#122 [00:39] <CapFan67> Trandel, Interesting. I purchased in 2011 myself.
#123 [00:39] <Trandel> Sweet
#124 [00:39] <Trandel> I did it back in the day for me and my friends.
#125 [00:39] <Trandel> Got it before the price went up.
#126 [00:39] <CapFan67> ChucklesBW, I would make sure the client works. ...but if you're confident, then change the password at your digression.
#127 [00:39] <Trandel> Dang
#128 [00:39] <Trandel> I'm so goshdurn glad now that I have kept this gmail for years
#129 [00:40] <ChucklesBW> well my mc account didnt work before this so i have nothing to loose
#130 [00:41] <Trandel> Thanks again, Cap
#131 [00:41] <CapFan67> Trandel, You're most welcome.
#132 [00:41] <Trandel> And Chuckles, I hope your issue is resolved.
#133 [00:41] <ChucklesBW> ok +CapFan67 moment of truth. will my client work
#134 [00:41] <ChucklesBW> ty Trandel
#135 [00:41] <Trandel> I know the stress of losing control for an account.
#136 [00:42] <ChucklesBW> YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
#137 [00:42] <ChucklesBW> VICTORY
#138 [00:42] <ChucklesBW> THANK YOU
#139 [00:42] <ChucklesBW> THANK YOU
#140 [00:43] <CapFan67> ChucklesBW, Very glad it's working.
#141 [00:43] <ChucklesBW> swear to god next time mike looses his account he can go do it himself though
#142 [00:43] <ChucklesBW> thanks so much man
#143 [00:43] <CapFan67> ChucklesBW, You bet. Glad it worked out.
#144 [00:43] <ChucklesBW> i found this webiste after 2 months of being ignored by MC Support
#145 [00:44] <ChucklesBW> problem solved first try on here
#146 [00:44] <thgilfodrol> Trandel: I had the same issue. bought in early 2012, microsoft nuked my email in 2014, and support reinstated my control over my account w/o transaction id
#147 [00:44] <CapFan67> ChucklesBW, "Ignored". Odds are, they knew nothing was wrong with your account, but you didn't understand what that meant.
#148 [00:45] <ChucklesBW> i litteraly got an email saying "sorry for the inconveinience" then got linked to the troubleshooting after saying id seen it in my ticked
#149 [00:45] <ChucklesBW> ticket*
#150 [00:46] <Trandel> Nice
#151 [00:46] <ChucklesBW> well im off ty again guys
#152 [00:47] <Trandel> Night, Chuckles.
#153 [00:47] <Trandel> So
#154 [00:47] <Trandel> Uh
#155 [00:47] <Trandel> While I'm here
#156 [00:47] <Trandel> Who likes waffles?
#157 [00:47] <CapFan67> Trandel, My wife loves them. I'm more of a pancake person myself.
#158 [00:47] <Trandel> Pancakes are quite tasty.
#159 [00:47] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#160 [00:48] <Trandel> I look forward to modding minecraft and making some.
#161 [01:19] <Trandel> How long does support usually take to respond?
#162 [01:19] <thgilfodrol> ??> Trandel account/send-email
#163 [01:19] <Absol> Trandel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#164 [01:19] <Absol> Trandel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#165 [01:19] <thgilfodrol> Trandel: there's a rough time estimate in the second link
#166 [01:21] <Trandel> January 22?
#167 [01:21] <Trandel> Wow
#168 [01:28] * AlexitoJenkins [webchat@2.154.98.230.dyn.user.ono.com] has joined #minecrafthelp
#169 [01:29] <AlexitoJenkins> Hello, in 2013 i bough minecraft premiun and now i want enter with the same account but the page says me that i have to buy again the game. Why?
#170 [01:31] <thgilfodrol> AlexitoJenkins: what is your username?
#171 [01:31] <AlexitoJenkins> Cqnary i think
#172 [01:31] <AlexitoJenkins> but my mail adress is tonatocedeno@hotmail.com
#173 [01:32] <thgilfodrol> ??> AlexitoJenkins account/send-email
#174 [01:32] <Absol> AlexitoJenkins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#175 [01:32] <Absol> AlexitoJenkins: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#179 [02:08] * Espercorn kicked Webchat392 from #minecrafthelp (Reason: ebchat392 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#181 [03:26] * Just [webchat@ip70-180-144-16.lv.lv.cox.net] has joined #minecrafthelp
#182 [03:26] <Just> Hello?
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#185 [03:51] * Trust2508 [webchat@ip2504fa79.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#186 [03:53] <Trust2508> hi Guys, I have a problem already wrote an email to the support but still no answer it is about that I can not redeem my code
#187 [05:42] * bossmatatos [webchat@191.253.59.189] has joined #minecrafthelp
#188 [05:44] <bossmatatos> https://paste.ubuntu.com/p/yFNdtpMzw5/
#189 [05:46] <bossmatatos> my minecraft is giving error in opem gl
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#193 [06:13] <bossmatatos> yes
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#195 [06:53] * datux94 [webchat@89-64-5-159.dynamic.chello.pl] has joined #minecrafthelp
#196 [06:56] <datux94> hello, could anyone answer me a question about my really old account here?
#197 [06:56] <urielsalis> datux94: dependso n the question
#198 [06:56] <datux94> okay give me a second to describe it
#199 [06:58] <datux94> so i bought my account on an old site which doesn't exist now called "kontagier". I did it around August of 2011. I barely remember which email i used to do this and im also pretty sure that it got deleted already, because i haven't used it for a long time. Is there any chance of getting my account back? I remember my login and password
#200 [06:58] <urielsalis> > You bought your account on site that is not Mojang
#201 [06:58] <urielsalis> Thats your mistake
#202 [06:59] <urielsalis> Only Mojang is allowed to sell accounts, other websites are only allowed to sell gift codes or prepaid cards
#203 [06:59] <urielsalis> (and some of them are bought with stolen cards and then resold, so the only safe site is mojang.com)
#204 [06:59] <datux94> So is there nothing i can do to get it back?
#205 [06:59] <urielsalis> If you bought a account, then it was not your account
#206 [06:59] <urielsalis> As the terms of service prohibit selling or sharing accounts
#207 [06:59] <datux94> I bought a cd-key
#208 [06:59] <datux94> not an account
#209 [07:00] <urielsalis> gift code?
#210 [07:00] <datux94> yeah
#211 [07:00] <datux94> it wasn't an account
#212 [07:00] <urielsalis> datux94: that gift code is your transaction Id
#213 [07:00] <urielsalis> datux94: you have to contact Mojang with it
#214 [07:00] <urielsalis> ??> datux94 account/send-email
#215 [07:00] <Absol> datux94: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#216 [07:00] <Absol> datux94: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#217 [07:01] <datux94> Okay, but is there any chance of getting it back without transaction ID? i can't access this email that i bought the gift on
#218 [07:01] <urielsalis> datux94: you have to contact them for alternate verification methods
#219 [07:01] <datux94> It wasn't gmail account and it got deleted for lack of activity
#220 [07:01] <datux94> Ah, okay, thank you :)
#221 [07:09] * _CobbleStone [webchat@095-096-065-228.static.chello.nl] has joined #minecrafthelp
#222 [07:11] <_CobbleStone> Hey,
#223 [07:11] <_CobbleStone> I had a question, because I can not change my minecraft password. This is because I need my e-mail for this, but I do not have the email that I used for minecraft. Is there anything else I can do?
#224 [07:11] <_CobbleStone> I had a question, because I can not change my minecraft password. This is because I need my e-mail for this, but I do not have the email that I used for minecraft. Is there anything else I can do?
#225 [07:12] * _CobbleStone [webchat@095-096-065-228.static.chello.nl] has left #minecrafthelp
#226 [07:12] * _CobbleStone [webchat@095-096-065-228.static.chello.nl] has joined #minecrafthelp
#227 [07:12] <_CobbleStone> Hey,I had a question, because I can not change my minecraft password. This is because I need my e-mail for this, but I do not have that email that I used for minecraft. Is there anything else I can do?
#228 [07:17] <Andrio> _CobbleStone, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#229 [07:18] * Mia5 [webchat@104.243.210.202] has joined #minecrafthelp
#230 [07:18] <_CobbleStone> I don't have the transaction ID
#231 [07:18] <_CobbleStone> only the security questions
#232 [07:18] <urielsalis> ??> _CobbleStone account/trans-id
#233 [07:18] <Absol> _CobbleStone: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#234 [07:19] <Mia5> smt is blocking my acess to my minecraft account and the game
#235 [07:19] <Andrio> Mia5, is it one of these? https://minecraftirc.net/support-articles/known-incompatible-software/
#236 [07:20] <Mia5> no
#237 [07:21] <Mia5> i was already searching it up on my pc but it appears that i dont even have it on my pc
#238 [07:21] <Mia5> i was already searching it up on my pc but it appears that i dont even have it on my pc
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#240 [07:25] * Davide [webchat@095-096-065-228.static.chello.nl] has joined #minecrafthelp
#241 [07:26] <Davide> When I click on 'https://account.mojang.com/me' on Settings it says that I need permission from my parents, but in the e-mail they get there is only a link to buy minecraft, while I already have this! What should I do?
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#244 [07:46] * Nico_Gremory [webchat@p57A73FDB.dip0.t-ipconnect.de] has joined #minecrafthelp
#245 [07:47] <Nico_Gremory> Hello?
#246 [07:48] <Nico_Gremory> I need some help
#247 [07:48] <Greymagic27> Nico_Gremory, Hi!
#248 [07:48] <Greymagic27> How can we help?
#249 [07:49] <Nico_Gremory> My Mojang account was stolen
#250 [07:49] <Nico_Gremory> Someone changed the E-mail and Password
#251 [07:49] <Greymagic27> Nico_Gremory, Alright. You'll need to email mojang:
#252 [07:49] <Greymagic27> ??> Nico_Gremory account/send-email
#253 [07:49] <Absol> Nico_Gremory: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#254 [07:49] <Absol> Nico_Gremory: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#255 [07:52] <Nico_Gremory> I've writed the Email a few minutes ago
#256 [07:52] <Nico_Gremory> It isnt just the Mojang account. Microsoft, Steam and my E-mail account too
#257 [07:53] <Greymagic27> Nico_Gremory, I'd advise changing all your passwords then. Check here for the reply times. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#258 [07:55] * Dalwink [webchat@ltl56-1-82-246-58-195.fbx.proxad.net] has joined #minecrafthelp
#259 [07:56] <Dalwink> Hello my account has been hacked and I can not change the password or email. Help
#260 [07:57] <Greymagic27> ??> Dalwink account/send-email
#261 [07:57] <Absol> Dalwink: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#262 [07:57] <Absol> Dalwink: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#263 [07:57] <Dalwink> It's been 3 weeks, thinking you have to wait longer?
#264 [07:58] <Greymagic27> Check here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#265 [07:58] <Dalwink> Thanks you so much
#266 [08:00] * Porkyle [~Porkyle@37-33-93-236.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
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#269 [08:04] * AnoN1m0wY_ [webchat@178-214-29-194.mtm-info.pl] has joined #minecrafthelp
#270 [08:04] <AnoN1m0wY_> what should I do when I come to some premium server and writes me No authorization for minecraft.net
#271 [08:05] <Greymagic27> ??> AnoN1m0wY_ tools/hjt
#272 [08:05] <Absol> AnoN1m0wY_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [08:05] <Absol> AnoN1m0wY_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#275 [08:22] * Trandel [webchat@c-73-92-71-249.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#278 [08:44] * ElioKann [webchat@host204-203-dynamic.8-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#279 [08:44] <ElioKann> Hey
#280 [08:45] <ElioKann> i need help
#281 [08:45] <Greymagic27> ElioKann, Hi!
#282 [08:45] <Greymagic27> How can we help?
#283 [08:45] <ElioKann> I can't use last snapshot
#284 [08:45] <ElioKann> Now i say the error
#285 [08:47] <ElioKann> Name: lwjgl-jemalloc-3.2.1-natives-windows.jar
#286 [08:47] <Greymagic27> ElioKann, We only support the latest stable build (1.13.2)
#287 [08:47] <Greymagic27> Does it happen with that version as well?
#288 [08:47] <ElioKann> Now i will try
#289 [08:49] <ElioKann> with 1.13.2 i don't have any problems
#290 [08:49] <ElioKann> Only with last snapshot
#291 [08:50] <Greymagic27> ElioKann, Was the the full error?
#292 [08:50] <ElioKann> i can't send it here, is too long..
#293 [08:50] <ElioKann> It tell me "use postbin"
#294 [08:51] <Greymagic27> ??> ElioKann paste
#295 [08:51] <Absol> ElioKann: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#296 [08:52] <ElioKann> https://paste.ubuntu.com/p/jBwwWsqHKd/
#297 [08:54] <Greymagic27> I'll check if there is any software blocking it but it may just be the snapshot:
#298 [08:54] <Greymagic27> ??> ElioKann tools/hjt
#299 [08:54] <Absol> ElioKann: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [08:54] <Absol> ElioKann: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [08:55] <ElioKann> i'm trying
#302 [08:56] <ElioKann> it don't do anything
#303 [08:56] <ElioKann> I think
#304 [08:57] <ElioKann> i failed some thing?
#305 [08:57] <Greymagic27> ElioKann, Which bit are you on?
#306 [08:57] <ElioKann> 64
#307 [08:57] <Greymagic27> Which step?
#308 [08:57] <ElioKann> "step"?
#309 [08:58] * MolvieBolvi [webchat@c80-217-167-212.bredband.comhem.se] has joined #minecrafthelp
#310 [08:58] <ElioKann> where i can see the step?
#311 [08:58] <Greymagic27> Follow the hijackthis steps from the start.
#312 [08:58] <MolvieBolvi> how do i fix this? unable to start the minecraft runtime environment this is most likely caused by a corruption'
#313 [08:59] <Greymagic27> ??> MolvieBolvi win/reinst
#314 [08:59] <Absol> MolvieBolvi: You may need to reinstall the locally installed files that Minecraft puts into place.
#315 [08:59] <Absol> MolvieBolvi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#316 [08:59] <ElioKann> if i click on Hijackthis.. it send me a message "hijackthis is arledy running"
#317 [09:00] <MolvieBolvi> does it matter if its for modded minecraft
#318 [09:00] <MolvieBolvi> im trying to play all the mods 3 but this unable to start the minecraft runtime environment this is most likely caused by a corruption' comes up
#319 [09:00] <Greymagic27> ElioKann, Go into task manager, click more details at the bottom. Go to the bottom tab and find the process in there and click 'end task'
#320 [09:00] <MolvieBolvi> all the other mods works
#321 [09:00] <Greymagic27> ??> MolvieBolvi tools/hjt
#322 [09:00] <Absol> MolvieBolvi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#323 [09:00] <Absol> MolvieBolvi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#324 [09:02] * MolvieBolvi [webchat@c80-217-167-212.bredband.comhem.se] has quit. (Client Quit)
#325 [09:03] <ElioKann> Ok i do that
#326 [09:03] <ElioKann> Now?
#327 [09:03] <Greymagic27> ElioKann, Yes. If you can't follow the task manager steps just log out and back into your computer. Then come back
#328 [09:04] <ElioKann> ok
#329 [09:09] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:48c5:9b01:b15c:a168] has quit. (Read error: Connection reset by peer)
#330 [09:14] * Sprasetemvruce [webchat@ip-94-113-194-212.net.upcbroadband.cz] has joined #minecrafthelp
#331 [09:14] <Sprasetemvruce> hello
#332 [09:14] <Sprasetemvruce> i have a problem with server ... (skipping ticks)
#333 [09:18] * Neni [webchat@xdsl-87-79-188-169.nc.de] has joined #minecrafthelp
#334 [09:26] <Neni> hey
#335 [09:26] <CapFan67> Hi
#336 [09:26] <Sprasetemvruce> can you help me guyS?
#337 [09:26] <Neni> my englich is very bad its oke on german ?
#338 [09:26] <Sprasetemvruce> i am from czech republic :D
#339 [09:26] <CapFan67> Neni, We only speak English in the channel. You might consider using Google Translate.
#340 [09:27] <Neni> oke wait i use google translate
#341 [09:27] <Sprasetemvruce> Hello, i have the same problem without mods on version 1.7.10 and 1.12.2. screen in game - https://ctrlv.cz/zKyM my system specs - https://ctrlv.cz/2Qin graphics card is nvidia geferce gtx 970.
#342 [09:27] <CapFan67> Sprasetemvruce, a server "skipping ticks" usually roots back to an underpowered or over taxed system.
#343 [09:28] <CapFan67> Sprasetemvruce, Also, we only support current version Java Edition. Do you have the same issue with 1.13.2?
#344 [09:28] <Sprasetemvruce> i have 300 fps in game, and server has enough free ram same as minecraft
#345 [09:28] <Sprasetemvruce> on versions 1.7.10 and 1.12.2
#346 [09:28] <CapFan67> Sprasetemvruce, fps would characterize your graphcis, and "ram" would characterize your available memory, whereas I was talking about CPU usage.
#347 [09:29] <Neni> i've been playing minecraft for a little over a month everything has always worked well now i wanted to download schemetica because i'm not very talented in building and since the instalation of schemetica nothing works anymore i get the launcher open then when i go to play it opens mojang screen that's it stays all the time and when I click on it
#348 [09:29] <Neni> immediately no feedback
#349 [09:29] <Neni> I have already thrown everything from the pc minecraft all folders all mods and only mindecraft newly installed but the problem persists
#350 [09:29] <CapFan67> Sprasetemvruce, Again, we don't support older versions. You might get 1.7 or 1.12 help at http://minecraftforum.net/
#351 [09:29] <Sprasetemvruce> and if i updated version on 1.13.2?
#352 [09:29] <CapFan67> ??> neni mods
#353 [09:29] <Absol> Neni: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#354 [09:29] <Absol> Neni: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#355 [09:30] <CapFan67> Sprasetemvruce, No need to "update", per se. The question is simply, when you run 1.13.2, do you have the issue you're reporting?
#356 [09:31] <Sprasetemvruce> +capfan67 give me a moment, i dont know
#357 [09:33] <Sprasetemvruce> a cant cteate a server on 1.13.2... minecraft forge 1.13.2 dont exist
#358 [09:33] <Sprasetemvruce> i cant create*
#359 [09:34] * arthur [webchat@143.137.31.96.amazontel.net.br] has joined #minecrafthelp
#360 [09:34] <CapFan67> Sprasetemvruce, I'm very sorry that we don't support mods (forge) or older versions in this channel. Again, I'll provide the links for alternative support:
#361 [09:34] <CapFan67> ??> Sprasetemvruce mods
#362 [09:34] <Sprasetemvruce> i wrote 2 weeks back on minecraft forum, microsoft support, on mojang and on minecraft forge support and nothing
#363 [09:34] <Absol> Sprasetemvruce: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#364 [09:34] <Absol> Sprasetemvruce: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#365 [09:35] <Sprasetemvruce> okay how can create a server without using forge?
#366 [09:35] <Sprasetemvruce> can you help me with that?
#367 [09:35] <CapFan67> ??> Sprasetemvruce mp/server-setup
#368 [09:35] <Absol> Sprasetemvruce: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#369 [09:36] <Sprasetemvruce> thanks, i be back soon
#370 [09:39] * arthur [webchat@143.137.31.96.amazontel.net.br] has quit. (Quit: webchat.esper.net)
#371 [09:42] * Bren [webchat@cpe-45-47-54-14.twcny.res.rr.com] has joined #minecrafthelp
#372 [09:42] <Bren> hello?
#373 [09:42] <CapFan67> Hi
#374 [09:42] <Bren> I need help logging back into my old Java Minecraft account
#375 [09:43] <CapFan67> Bren, What happens when you try?
#376 [09:43] <Bren> ever since I... migrated the account from my dads email to my personal email, I am stuck with the demo
#377 [09:43] <Bren> and now I am having trouble logging in
#378 [09:43] <Bren> I usually login and I have the demo option only
#379 [09:43] <CapFan67> Bren, Are you able to log into Mojang.com with your account credentials?
#380 [09:44] <Bren> I did try, but it didn't work. I used all 3 passwords I use and it said it wasn't the right password
#381 [09:45] <CapFan67> Bren, Let's backup and start with the basic. What is your character name?
#382 [09:45] <Bren> it's either Toxic_Nerb_511, or Tyler410. I changed it a couple times a while back
#383 [09:45] <Bren> it should be Tyler410 ^
#384 [09:46] <CapFan67> Bren, Ok, it is indeed, and that account is a Mojang account. So your migration was successful.
#385 [09:46] <CapFan67> Bren, Regarding the account you think you migrated it to that you can't log into, have you tried resetting the password?
#386 [09:46] <Bren> yup, I did a couple times
#387 [09:46] <Bren> but since my account was migrated and was already bought, am I supposed to buy it again?
#388 [09:47] <CapFan67> Bren, Did you receive the response, and were you able to access the acount?
#389 [09:47] <Bren> I recieved a response and sent a password email but I got this re: help logging back in email
#390 [09:47] <Bren> let me try it again...
#391 [09:49] <Bren> I resent an email, refreshed my gmail and nothing popped up
#392 [09:49] <CapFan67> Bren, If you're not receiving system emails from Mojang, then you'll need to contact Mojang about account recovery. I can provide the links.
#393 [09:50] <Bren> thanks
#394 [09:50] <CapFan67> ??> Bren account/send-email
#395 [09:50] <Absol> Bren: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#396 [09:50] <Absol> Bren: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#397 [10:00] * Devyn [webchat@cpe-184-59-122-42.cinci.res.rr.com] has joined #minecrafthelp
#398 [10:00] <Devyn> How do I completely uninstall minecraft from a linux machine?
#399 [10:01] * oldviv [webchat@host81-156-117-175.range81-156.btcentralplus.com] has joined #minecrafthelp
#400 [10:03] <oldviv> I've just downloaded Minecraft Java version for my daughter who loves it but when I run it, it always crashes and comes up with the error message The game crashed whilst initializing game
#401 [10:03] <oldviv> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#402 [10:03] * Devyn [webchat@cpe-184-59-122-42.cinci.res.rr.com] has quit. (Client Quit)
#403 [10:07] * Sprasetemvruce [webchat@ip-94-113-194-212.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#404 [10:12] <CapFan67> ??> oldviv win/dxdiag
#405 [10:12] <Absol> oldviv: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#406 [10:13] <CapFan67> oldviv, OpenGL errors usually mean an outdated driver or one not supported by your OS. Let's take a look at your hardware and drivers.
#407 [10:14] * cactus [webchat@24.52.114.188] has joined #minecrafthelp
#408 [10:15] <cactus> I made my account when i was very young, and i never wrote down the password to my old email down, which was the email I used to make my minecraft account, I also never wrote down the answers to the security questions, since I cant get access to my email I cant reset my security questions
#409 [10:16] <Nico_Gremory> Im waiting 3 hours now for a Requestion email ._.
#410 [10:17] <cactus> i cant reset my security questions and im just trying to play so minecraft :/
#411 [10:17] <CapFan67> cactus, If you don't have access to your email, updating your account will be complicated. You'll need to contact Mojang support:
#412 [10:17] <CapFan67> ??> cactus account/send-email
#413 [10:17] <Absol> cactus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#414 [10:17] <Absol> cactus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#415 [10:18] <CapFan67> Nico_Gremory, What kind of response are you waiting for? Password reset, or did you submit a ticket?
#416 [10:20] <oldviv> Thanks +CapFan67 what do you need to know?
#417 [10:21] <CapFan67> Odysseius, Follow Absol's instructions to produce a dxdiag report for us. I can give you the instructions again if you need.
#418 [10:22] <Nico_Gremory> Someone changed the E-mail and Password and used this site https://help.mojang.com/customer/portal/emails/new
#419 [10:22] * Sprasetemvruce [webchat@ip-94-113-194-212.net.upcbroadband.cz] has joined #minecrafthelp
#420 [10:22] <CapFan67> Nico_Gremory, Ok. 3 hours isn't enough. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [10:23] <Sprasetemvruce> hi guys i created a new server on version 1.13.2 and i have the samo problem with see¨rver skipping ticks
#422 [10:23] <Nico_Gremory> I'll wait until tomorrow morning
#423 [10:24] <CapFan67> Sprasetemvruce, Again, "skipping ticks" is usually a sign of an overtaxed CPU. Stop all other processes on that machine (most personal computers have a plethora of background crap installed). Also, don't run the client and server on the same machine.
#424 [10:24] <CapFan67> Nico_Gremory, Tomorrow will be too soon. Please review the link I provided.
#425 [10:25] <CapFan67> oldviv, Follow Absol's instructions to produce a dxdiag report for us. I can give you the instructions again if you need.
#426 [10:25] <Nico_Gremory> I hope everything will be fine again. Thank you ^^
#427 [10:26] <oldviv> Thanks I've run the tool
#428 [10:26] <CapFan67> oldviv, After you paste to the site listed, give us the link.
#429 [10:26] <Sprasetemvruce> +CapFan67 okay but i have problem only now, 2 years back all workes perfect, i have gaming PC and server has enough free RAM same as minecraft and PC... i play watch dogs 2 on high details without lags... i have problem only with minecraft...
#430 [10:27] <Sprasetemvruce> and if i run server on brothers PC nothing changed
#431 [10:27] * WhiteTiger66 [webchat@p54B508F7.dip0.t-ipconnect.de] has joined #minecrafthelp
#432 [10:28] <CapFan67> Sprasetemvruce, That's because Minecraft has *much* more to do than most games. Both the server and client are very intensive processes. Running a dedicated server on the same machine as the client is indeed likely to result in latency. "skipped ticks" simply tells you that the server couldn't complete all it's tasks in 1/20th of a second.
#433 [10:29] <Sprasetemvruce> and why 2 yers back all works perfect? i have 350 fps
#434 [10:29] <Sprasetemvruce> and my internet is really good
#435 [10:30] <CapFan67> Sprasetemvruce, One possibility is additional software you've loaded on your own system, making it a bit slower. Additionally, the game has progressed and has more to do in 1.13.2 than years ago.
#436 [10:30] <CapFan67> Sprasetemvruce, Again, "skipped ticks" just tells you that your computer couldn't complete all it's tasks in the allotted time. It has more to do than it can do.
#437 [10:30] <Sprasetemvruce> but i started the server on brothers PC and nothigns changed...
#438 [10:31] * Nico_Gremory [webchat@p57A73FDB.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#439 [10:32] <CapFan67> oldviv, If you need the link to the instructions again, let me know.
#440 [10:32] <oldviv> +CapFan67 sorry it took ages I'm really old and slow https://paste.ubuntu.com/p/95p87H2W69/
#441 [10:33] <CapFan67> oldviv, I'm old and slow too. No worries.
#442 [10:33] <Sprasetemvruce> but i started the server on brothers PC and nothigns changed... you cant help me with that?
#443 [10:35] <CapFan67> oldviv, The bad news is, the computer is old and slow with the rest of us. There is no Windows 10 driver for your chip. The latest driver is Win7. Further, 1.13.2 and above is likely to crash on that processor (only 2 threads).
#444 [10:35] <CapFan67> oldviv, Sadly, that system isn't likely to support Minecraft.
#445 [10:35] <CapFan67> Sprasetemvruce, Does the server instance, running on your brother's PC, also show "skipped ticks"?
#446 [10:36] <Sprasetemvruce> if i join yes
#447 [10:37] <Lord_Ralex> You are on a 5 year old CPU, which wasn't designed to host servers.
#448 [10:37] <Lord_Ralex> There is nothing we can do about that.
#449 [10:37] <CapFan67> Sprasetemvruce, Ok, then the same explanation applies. "Skipped ticks" means that the computer couldn't complete it's tasks in the allotted time (1/20th of a second), and thus can't keep up. You need either a more powerful computer, or less happening in the background.
#450 [10:37] <oldviv> eek, that's a pain. Thanks for looking +CapFan67.
#451 [10:38] <CapFan67> oldviv, Sorry for the bad news. Best of luck.
#452 [10:39] <Sprasetemvruce> Lord_Ralex thats not true... here is my PC - https://ctrlv.cz/Zbck and brother buy PC the last year for 1500 euro...
#453 [10:39] <Lord_Ralex> Sprasetemvruce, yes, it is true
#454 [10:39] <Lord_Ralex> Your machine is not nearly as new as you think it is.
#455 [10:40] <Lord_Ralex> That CPU was released 5 years ago. Intel is on 9th generation. That's a 4th. That's a *huge* difference.
#456 [10:40] * oldviv [webchat@host81-156-117-175.range81-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#457 [10:40] <Lord_Ralex> Your specific machine is *not* designed to host servers.
#458 [10:40] <WhiteTiger66> I wanted to change my Minecraft name. Then, after changing the name it said that I should close my launcher and Minecraft, so that the name changes. I did that. But where I looked, there was still my previous name. Then I thought to myself: Okay I have to live with the old name. But where I wanted to join a server stood there: Failed to authenticat
#459 [10:40] <WhiteTiger66> e to minecraft.net. And now I can not join a server anymore. Can someone help me please? I am slowly despairing here...
#460 [10:41] <Sprasetemvruce> Lord_Ralex i play watch dogs 2 on high details, battlefield one on high details... how its possible minecraft server lags? this is nonsense....
#461 [10:41] <Lord_Ralex> Sprasetemvruce, because you have no idea what is going on
#462 [10:41] <Lord_Ralex> Sprasetemvruce, running a server is *purely* cpu. You have a crap CPU in this day and age.
#463 [10:41] <CapFan67> WhiteTiger66, Log completely out of the launcher (upper right, click name, then logout), then back in.
#464 [10:41] * vincebrb39 [webchat@162-201-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#465 [10:42] <WhiteTiger66> Okay I will try it out
#466 [10:42] <Lord_Ralex> Sprasetemvruce, comparing games is a *pointless* metric, as games do not run the same. And trying to compare running a server to playing a game is comparing an apple to a car.
#467 [10:43] <vincebrb39> i cant join a specific server there is standing io.netty
#468 [10:43] <CapFan67> vincebrb39, are you able to join other servers?
#469 [10:43] <vincebrb39> yes
#470 [10:43] <CapFan67> vincebrb39, If you enter the failing server's address in this tool, what status do you see? https://dinnerbone.com/minecraft/tools/status/
#471 [10:44] <Lord_Ralex> Sprasetemvruce, you can either a) live with the message if it's not too often, which is fine, or b) get a real host who has hardware designed to host servers.
#472 [10:44] <WhiteTiger66> It really works. Thankyou very much
#473 [10:44] <CapFan67> WhiteTiger66, Glad to hear. Enjoy!
#474 [10:44] <vincebrb39> Could not check the status of play.dusdavidgames.n
#475 [10:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#476 [10:45] <CapFan67> vincebrb39, If the tool can't connect, then the server is not online.
#477 [10:45] <Sprasetemvruce> okay how its possible if my friend have lowest PC than me, and we playing on him without lags?
#478 [10:45] <vincebrb39> realy?
#479 [10:45] <Lord_Ralex> Sprasetemvruce, because you give pointless metrics and information which says nothing.
#480 [10:46] <CapFan67> vincebrb39, That tool is written by a lead developer at Mojang, and tests server availability. Let the server owner know it's down, then monitor the tool until the server is up.
#481 [10:46] <CapFan67> vincebrb39, Alternately, verify your address to make sure you don't have a typo.
#482 [10:47] <vincebrb39> how?
#483 [10:47] <CapFan67> vincebrb39, I'd suggest asking the server owner what the address is to be sure you have the correct address.
#484 [10:47] <vincebrb39> its a 3k people server
#485 [10:48] <CapFan67> vincebrb39, Server list websites see it as offline also: https://minecraftservers.org/server/98783
#486 [10:48] <CapFan67> vincebrb39, Looks down to me.
#487 [10:48] <Sprasetemvruce> no... you dont know what you talking about... 2 years back all works perfectly, problem is i dont know where but my PC is good for minecraft server... i must find him
#488 [10:48] <Lord_Ralex> Sprasetemvruce, I have been doing this for years
#489 [10:48] <vincebrb39> o ok thnx
#490 [10:48] <Lord_Ralex> Sprasetemvruce, you do not understand what goes on behind the scenes. Not only that, saying his machine is "lower" without any hardware info says nothing.
#491 [10:48] <Lord_Ralex> 2 years is a *long* time in both the gaming and hardware world.
#492 [10:49] * vincebrb39 [webchat@162-201-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#493 [10:49] <Sprasetemvruce> i created server on version 1.7.10... 1.7.10 is x years old
#494 [10:50] <Sprasetemvruce> and i have the same problem of every version and my brother have PC for 1500e and have the same problem... minecraft server want maybe 1-2 Gb ram
#495 [10:50] <Sprasetemvruce> dont 10GB and procesor for 1k euro
#496 [10:50] <Lord_Ralex> And thus, you keep proving the point of you have no idea what you are talking about
#497 [10:51] <Lord_Ralex> Money means *nothing* in terms of what the hardware is.
#498 [10:51] <Lord_Ralex> Nor does the amount of ram help in that scenari.
#499 [10:51] <Lord_Ralex> So again, get me the hardware it has.
#500 [10:51] <Sprasetemvruce> he working now
#501 [10:52] <Lord_Ralex> You've also failed to identify how often the message shows up.
#502 [10:52] <Lord_Ralex> Because it showing up once or twice in like 10 minutes isn't an issue.
#503 [10:52] <Lord_Ralex> It spamming is.
#504 [10:53] <Sprasetemvruce> if i running or flying... if i go slow is ping cca 5MS but mobs lags
#505 [10:53] <Lord_Ralex> Yeah, those generate a ton of load on a server.
#506 [10:54] <Lord_Ralex> Ping also doesn't relate at all to the ticks.
#507 [10:54] <Sprasetemvruce> not ping but avg ticks
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#509 [11:06] * WhiteTiger66 [webchat@p54B508F7.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#510 [11:32] * Patrick [webchat@24.61.225.81] has joined #minecrafthelp
#511 [11:32] <Patrick> Hello is this a monitored message board?
#512 [11:33] <CapFan67> Patrick, It's an IRC (Internet Relay Chat), not exactly a message board.
#513 [11:33] <CapFan67> Patrick, It's "monitored" in that volunteers glance at the chat from time to time and help people with technical issues.
#514 [11:34] <Patrick> cool, I am having an issue with minecraft and was wondering if someone wiser than I could help
#515 [11:34] <CapFan67> Patrick, What's the issue?
#516 [11:35] <Patrick> lwjgl-jemalloc-3.2.1-natives-windows.jar will not download
#517 [11:36] <CapFan67> ??> Patrick error/download
#518 [11:36] <Absol> Patrick: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#519 [11:36] <CapFan67> Patrick, That's the starting point. This generally roots back to incompatible security software.
#520 [11:38] <Patrick> thanks, I will disable Avira and whatnot and try again
#521 [11:50] * Nyx [webchat@97e3cae8.skybroadband.com] has joined #minecrafthelp
#522 [11:51] <Nyx> My old email has been deactivated and cannot acess my minecraft account to migrate it or do anything
#523 [11:51] <Nyx> and i cannot get my email reactivated
#524 [11:52] <CapFan67> ??> Nyx account/send-email
#525 [11:52] <Absol> Nyx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#526 [11:52] <Absol> Nyx: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#527 [11:53] <CapFan67> Patrick, I need to head out. Hopefully the article solves your issue. If not, someone else in the channel can help you run a report to identify any incompatible software you may have missed. Best of luck.
#528 [11:55] <CapFan67> Nyx, If you aren't receiving system emails from Mojang, there wont' be much we can do for you in this technical support channel. Follow absol's directions to email Mojang Support for account recovery.
#529 [11:56] * BubaHuba [webchat@ip-186-134.ejedrzejow.pl] has joined #minecrafthelp
#530 [11:57] <BubaHuba> I can not log in
#531 [11:57] <BubaHuba> I forgot my password
#532 [11:57] <BubaHuba> help me
#533 [11:58] <BubaHuba> fast
#534 [11:58] <BubaHuba> MOJANG SUPPORT!
#535 [11:58] <BubaHuba> I HATE U
#536 [11:59] <BubaHuba> you ignore me
#537 [11:59] <BubaHuba> you do not reply to emails or send those promised with a new password !!!!!!!!
#538 [11:59] <CapFan67> BubaHuba, This is community tech support, not MOjang. If you have account issues and not getting sytem emails from Mojang, contact support:
#539 [12:00] <CapFan67> ??> BubaHuba account/send-email
#540 [12:00] <Absol> BubaHuba: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#541 [12:00] <Absol> BubaHuba: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#542 [12:00] <BubaHuba> I TRIED!
#543 [12:00] <CapFan67> BubaHuba, I'm heading out, but submit a ticket. If you have, read the last link about reply times.
#544 [12:00] <CapFan67> *afk*
#545 [12:01] <BubaHuba> HERE WE GO AGAIN
#546 [12:02] <BubaHuba> I wasted my precious money!
#547 [12:02] * celeste [webchat@c-24-20-159-215.hsd1.or.comcast.net] has joined #minecrafthelp
#548 [12:02] <BubaHuba> because your support has everyone somewhere !!!!!!!!!!!!!!
#549 [12:02] <BubaHuba> because your support has everyone somewhere !!!!!!!!!!!!!!
#550 [12:02] <Nyx> They have lives too
#551 [12:03] <BubaHuba> But I'm here every day and they have nothing to write e-mails that do not match!
#552 [12:03] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:200c:5143:8b86:389b] has joined #minecrafthelp
#553 [12:03] <celeste> I made my own minecraft realm and just bought the game for a friend but my interface appears different from him and I can't seem to generate a link
#554 [12:04] <Nyx> Maybe if you are more patient
#555 [12:04] <BubaHuba> I've been waiting for 3 months
#556 [12:04] * Nyx [webchat@97e3cae8.skybroadband.com] has quit. (Quit: webchat.esper.net)
#557 [12:04] <mattym> celeste, Did you buy a different edition of the game?
#558 [12:04] <BubaHuba> I'm fair and I'm playing a paid version and you do not want to help me!
#559 [12:05] <celeste> I shouldn't have?
#560 [12:05] <mattym> !ban BubaHuba You have been told what to do already.
#561 [12:05] * Absol kicked BubaHuba from #minecrafthelp (Reason: ubaHuba :You have been told what to do already.)
#562 [12:05] <celeste> There was only an option to buy windows 10 edition for him and I bought the game ages ago so i should have it
#563 [12:06] <mattym> celeste, Is your Realm for Bedrock/Win10 Edition?
#564 [12:06] <celeste> I'm not sure
#565 [12:07] <celeste> There is no others download for me
#566 [12:08] <celeste> windows, mac, or linux-- i downloaded windows
#567 [12:08] <celeste> how can you see if it's for Bedrock/Win10 edition??
#568 [12:09] <mattym> celeste, What version number do you see when you start it?
#569 [12:09] * Patrick [webchat@24.61.225.81] has joined #minecrafthelp
#570 [12:10] <celeste> 1.13.2
#571 [12:10] <mattym> celeste, That would make it Java Edition.
#572 [12:11] <celeste> how do I switch to windows 10 version? Can i move the realm I made onto the new version?
#573 [12:12] <mattym> celeste, If you purchased the game before October 19th 2018, you can redeem a copy of Windows 10 edition on your mojang.com account page.
#574 [12:12] <mattym> celeste, The Realm however, you will need to start a subscription to a Win10/Bedrock Realm, and cancel the other one.
#575 [12:13] <celeste> I purchased it in like beta
#576 [12:13] <mattym> celeste, Then you need to redeem the code on your mojang.com account.
#577 [12:13] <Patrick> Hello, anyone else having an issue loading one of the snapshot jars? specifically "cannot save downloaded file lwjgl-jemalloc-3.2.1-natives-windows.jar Access is denied." I uninstalled and reinstalled all of minecraft without issue, it is just this one snapshot jar that is downloaded but wont save. The admin that was on previously helped me out b
#578 [12:13] <Patrick> y verifying I have no incompatible software.
#579 [12:14] <mattym> Patrick, Based on recent bug reports, that is caused by antivirus programs false flagging that file. Check again.
#580 [12:31] <celeste> is there a way for me to transfer my java realm onto windows 10 version?
#581 [12:33] <mattym> celeste, No, you need to cancel the subscription on the Java Realm (it will run till the current subscription expires), the create a Win10 compatible Realm.
#582 [12:33] <mattym> then*
#583 [12:34] <celeste> so all the effort I put into building the things in the java version can't carry over? I can't show my friends this?
#584 [12:34] <celeste> I built it originally in single player
#585 [12:34] <mattym> celeste, Not on the other editions, no.
#586 [12:37] * iClaudinGOD [webchat@179-199-56-13.user.veloxzone.com.br] has joined #minecrafthelp
#587 [12:37] <iClaudinGOD> eae
#588 [12:37] <iClaudinGOD> hi
#589 [12:37] <iClaudinGOD> HI
#590 [12:37] * iClaudinGOD [webchat@179-199-56-13.user.veloxzone.com.br] has quit. (Client Quit)
#591 [12:38] <celeste> is there any way i can get them onto a java realm even though i only get my friend the windows 10 version?
#592 [12:38] <mattym> celeste, No
#593 [12:39] <celeste> I put so much work into this T_T
#594 [12:40] <celeste> Why is there a place for realms in the java version then? I started a subscription and everything
#595 [12:40] <mattym> celeste, Because the Java version has its own Realms...
#596 [12:40] <urielsalis> celeste, because Java realms work for other java players
#597 [12:40] <celeste> should I have just bought the java version for them? How can they get that download?
#598 [12:41] <celeste> I only saw a way to buy the windows 10 version for people
#599 [12:41] <urielsalis> celeste, The java edition can be bought in minecraft.net/store
#600 [12:41] <urielsalis> celeste, the Windows 10 edition can only be bought from the Microsoft store
#601 [12:41] <urielsalis> celeste, they are completely different games
#602 [12:43] <celeste> the only way i can give it as a gift is with windows 10
#603 [12:43] <urielsalis> celeste, you can give it as a gift code, also bought in minecraft.net/store
#604 [12:43] <urielsalis> celeste, gift codes are for the Java edition
#605 [12:44] <urielsalis> celeste, https://account.mojang.com/buy/minecraft
#606 [12:44] <mattym> celeste, If you are from the US, then you are correct, you cannot gift the Java Edition, other than with a physical game card.
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#608 [12:56] * Cupcake3001 [webchat@h081217226075.dyn.cm.kabsi.at] has joined #minecrafthelp
#609 [12:57] <Cupcake3001> Minecraft accound lost!
#610 [12:58] <Cupcake3001> i had bought minecraft at 7.aug.2018
#611 [12:59] <Cupcake3001> is anyone here?
#612 [13:08] <Cupcake3001> hello?
#613 [13:12] <mattym> Cupcake3001, what makes you believe your account is lost?
#614 [13:14] <Cupcake3001> I bought minecraft on 7.aug.2018. When I logged out and logged in to another PC, my minecraft accound was gone!
#615 [13:14] <Cupcake3001> My username is timo3001 and my e-mail adress is pusteblume3001@outlook.de. I hope you can fix that
#616 [13:15] <mattym> Cupcake3001, What makes you believe its gone, what happens when you try to log in?
#617 [13:15] <Cupcake3001> I could only play the demo
#618 [13:16] <mattym> Cupcake3001, Are you sure you logged in with the correct info?
#619 [13:16] <Cupcake3001> yes
#620 [13:17] <mattym> Cupcake3001, What do you see if you log in at account.mojang.com/me ?
#621 [13:18] <Cupcake3001> a minute
#622 [13:19] <Cupcake3001> gift codes
#623 [13:20] <mattym> Cupcake3001, Are you sure that you are using the correct email and password, the ones you used when you purchased the game. Because that indicates the one you are using does not have the game purchased on it.
#624 [13:21] <Cupcake3001> wait
#625 [13:27] <Cupcake3001> yes i'm sure
#626 [13:28] <mattym> Cupcake3001, Then you will need to contact Mojang to help sort it out.
#627 [13:28] <mattym> ??> Cupcake3001 account/send-email
#628 [13:28] <Absol> Cupcake3001: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#629 [13:28] <Absol> Cupcake3001: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#630 [13:30] * Sono_Astemio [webchat@host216-183-dynamic.23-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#631 [13:30] <Sono_Astemio> hi
#632 [13:31] <Sono_Astemio> i need some help with the security questions
#633 [13:31] <Sono_Astemio> please help me
#634 [13:32] <Sono_Astemio> security questions reset
#635 [13:32] <Sono_Astemio> please help me now please
#636 [13:33] <Sono_Astemio> #minecrafthelp please help me
#637 [13:34] <Sono_Astemio> #minecrafthelp security questions reset
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#639 [14:16] * _hanzi_ [webchat@xd4ed8f2e.cust.hiper.dk] has joined #minecrafthelp
#640 [14:17] <_hanzi_> I can't remember what email I used
#641 [14:18] <CapFan67> _hanzi_, If you can't remember which of the email accounts that you now have control of you used, you can request a password reset for all emails. Check the accounts that get replies.
#642 [14:25] * Xx_HICHAM_Dz_Yt [webchat@41.102.18.60] has joined #minecrafthelp
#643 [14:26] <Xx_HICHAM_Dz_Yt> plz guys my account haker plz help me
#644 [14:26] <Xx_HICHAM_Dz_Yt> my account haker :'(
#645 [14:26] <Xx_HICHAM_Dz_Yt> <3 <3 <3
#646 [14:26] <Xx_HICHAM_Dz_Yt> >:(
#647 [14:26] <Xx_HICHAM_Dz_Yt> >:(
#648 [14:26] <Xx_HICHAM_Dz_Yt> >:(
#649 [14:26] <Xx_HICHAM_Dz_Yt> >:(
#650 [14:26] * Absol kicked Xx_HICHAM_Dz_Yt from #minecrafthelp (Reason: x_HICHAM_Dz_Yt :Stop spamming)
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#653 [14:39] * SlaskiPawel2 [webchat@178235180149.unknown.vectranet.pl] has joined #minecrafthelp
#654 [14:39] <SlaskiPawel2> My minecraft password does not work please help
#655 [14:40] <SlaskiPawel2> Can u help me?
#656 [14:41] <mattym> SlaskiPawel2, What happens when you try to log in?
#657 [14:42] <SlaskiPawel2> it's all said, "Login failed, incorrect username or password."
#658 [14:43] <mattym> SlaskiPawel2, Have you tried a password reset?
#659 [14:43] <SlaskiPawel2> Yes, but Mojang don't send me the E-mail
#660 [14:43] <mattym> SlaskiPawel2, Have you checked any spam/junk folders in the email account?
#661 [14:44] <SlaskiPawel2> Yes, but no email about reset
#662 [14:44] <mattym> SlaskiPawel2, Then you will need to contact Mojang support to resolve it.
#663 [14:45] <mattym> ??> SlaskiPawel2 account/send-email
#664 [14:45] <Absol> SlaskiPawel2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#665 [14:45] <Absol> SlaskiPawel2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#668 [15:15] * mitchy [webchat@ip5457b42e.direct-adsl.nl] has joined #minecrafthelp
#669 [15:16] <mitchy> Hello, I have an issue. I am not able to login on Mojang.com, and whenever I request to reset my password I don't receive any emails
#670 [15:17] <Lor03> hello guys are Italian and I'm using google translate to translate, my problem is this: I downloaded minecraft, used the demo and finally bought for 24euro, despite this at the opening of the game tells me to play the demo despite having paid.
#671 [15:17] <Lor03> I hope you can help me!
#672 [15:18] <mattym> ??> Lor03 launcher/relog
#673 [15:18] <Absol> Lor03: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#674 [15:20] <Lor03> Thank you so much I solved, you have been very kind!
#675 [15:20] <Lor03> Good day
#676 [15:20] <Lor03> sorry for the wrong translations but it's google translator, good morning
#677 [15:20] <Lor03> sorry for the wrong translations but it's google translator, good morning
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#683 [16:10] * dmine343 [webchat@208-66-39-92.cdrmtn-dyn.awinetworks.net] has joined #minecrafthelp
#684 [16:10] <dmine343> I'm trying to change my Minecraft version to 1.12.2 because I'm in a server were it has a texture pack that needs 1.12.2
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#686 [16:20] * ok [webchat@b0fbb355.bb.sky.com] has joined #minecrafthelp
#687 [16:21] <ok> i want to refund minecraft
#688 [16:21] <tyteen4a03> ??> ok account/refund
#689 [16:21] <Absol> ok: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#694 [16:59] * Ginger_Jackal [webchat@173-218-26-127-brns.mid.dyn.suddenlink.net] has joined #minecrafthelp
#695 [17:00] <Ginger_Jackal> I'm having trouble logging onto a lan server?
#696 [17:01] <CapFan67> Ginger_Jackal, What happens when you try?
#697 [17:05] <Ginger_Jackal> it'll say (io.netty.channel.AbstractChannel$AnnotatedException: Connection timed out: no farther information:)
#698 [17:05] <CapFan67> Ginger_Jackal, Are you connecting to a local server at your location, or a server on the Internet?
#699 [17:06] <Ginger_Jackal> both? the person who in running the local server is sitting right next to me and we're on the same internet
#700 [17:07] * GloryForUK [webchat@ip54516276.direct-adsl.nl] has joined #minecrafthelp
#701 [17:07] <CapFan67> Ginger_Jackal, Is your local server using the dedicated server software, or "Open to LAN"?
#702 [17:07] <GloryForUK> Hello
#703 [17:07] <GloryForUK> I need hlp
#704 [17:07] <CapFan67> GloryForUK, What do you need help with?
#705 [17:08] <Ginger_Jackal> open to lan
#706 [17:08] <GloryForUK> Well i got my account verified by my parent we needed to pay 0.10$
#707 [17:08] <CapFan67> Ginger_Jackal, OK, "connection time out" is likely a security software issue. Close the game on both machines. Temporarily disable the firewall on both machines, then test again.
#708 [17:08] <GloryForUK> But now i want to join a server and it says : Error: minecraft.net authentication failed
#709 [17:09] <CapFan67> GloryForUK, Are you able to log into Mojang.com?
#710 [17:09] <GloryForUK> yes
#711 [17:09] <CapFan67> GloryForUK, That sounds like software blocking or redirecting your login. Let's see what's running:
#712 [17:09] <CapFan67> ??> GloryForUK tools/hjt
#713 [17:09] <Absol> GloryForUK: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#714 [17:09] <Absol> GloryForUK: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#715 [17:10] <GloryForUK> I think it's because i changed my IGN lately
#716 [17:11] <CapFan67> GloryForUK, That's also possible. To test, log fully out of the launcher (upper right corner, click name/email then logout), then log back in.
#717 [17:11] <GloryForUK> Because when i changed my IGN i got a message to get my parents to verify it
#718 [17:13] <GloryForUK> CapFan67
#719 [17:13] <GloryForUK> It worked
#720 [17:13] <GloryForUK> Thanks so much
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#722 [17:14] <Ginger_Jackal> it didn't work
#723 [17:19] <Ginger_Jackal> it still popped up with the same message
#724 [17:27] <CapFan67> Ginger_Jackal, I'm just heading out for a few hours. Hopefully someone can help you along. In the end, "connection time out" means your client tried to communicate with the server, but the server didn't respond. This is usually AV/Security software, but might be in the details of how you're trying to connect, or your specific network or computer setup. Anyway, hopefully it works out.
#725 [17:28] <CapFan67> *afk*
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#733 [18:12] <MotherNature> Minecraft is having trouble connecting to Xbox Live account and I can't sign in. "We tried to sign you in to your Xbox Live Account, but something went wrong."
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#741 [19:34] * nibblecat1 [webchat@c-67-172-136-231.hsd1.co.comcast.net] has joined #minecrafthelp
#742 [19:34] <nibblecat1> Hello. I am currently trying to join my friends LAN server. We are playing the 2.2.2 version of Project Ozone, and have identical modpacks and versions. When I create and join a world, he can join me just fine. However, he has a world on his PC that I want to join, it shows up on the LAN connection, and gives me the 'Connection timed out: no furthe
#743 [19:34] <nibblecat1> r information' error. We really just wanna play on his world. Please help
#744 [19:35] * Ramzeke [webchat@23-120-104-217.lightspeed.renonv.sbcglobal.net] has joined #minecrafthelp
#745 [19:35] <nibblecat1> It is not the drivers, nor AP isolation, nor the firewall...
#746 [19:37] <Ramzeke> Hey so my account was hacked and my username was changed, any way for me to get it changed back sooner than the 30 day wait? i have just reset my password and updated my security questions
#747 [19:38] * Howdywood [webchat@75-115-26-238.res.bhn.net] has joined #minecrafthelp
#748 [19:39] <Howdywood> Hi! I bought minecraft and have the receipt in my email and paypal but it says i dont have the game
#749 [19:39] <Howdywood> i used a code
#750 [19:40] <Howdywood> oh nevermind this is sonmmething i shoiuld contact mojang for sorry
#751 [19:40] * jonak101 [webchat@c-68-41-113-231.hsd1.mi.comcast.net] has joined #minecrafthelp
#752 [19:41] * Freshman34 [webchat@cpe-74-130-107-87.kya.res.rr.com] has joined #minecrafthelp
#753 [19:41] <jonak101> I have updated MC on my iPhone XR but I cannot craft barrels or campfires
#754 [19:41] * Freshman34 [webchat@cpe-74-130-107-87.kya.res.rr.com] has quit. (Client Quit)
#755 [19:42] <Ramzeke> sounds like a bug, theres a forum on minecraft.net to report those things
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#758 [19:47] <mattym> jonak101, Those have not uet been added to the Bedrock Edition.
#759 [20:07] * Riskercheif218_ [webchat@host-69-145-48-91.bln-mt.client.bresnan.net] has joined #minecrafthelp
#760 [20:16] <Riskercheif218_> Hello, I am experiencing and issue where chunks are not being loaded correctly and jitteriness when turning the camera the hardware of my computer is Windows 7 Home Premium , Ryzen7 1700, 8 GB of RAM and GeForce GTX 1050 with 2 GB of VRAM. I first started experiencing this issue when I upgraded from Ryzen 3 to Ryzen 7
#761 [20:21] * Phobia100 [webchat@63.144.40.196] has joined #minecrafthelp
#762 [20:21] <Phobia100> I am trying to revive my legacy account and cannot remember my login information.
#763 [20:21] <tyteen4a03> ??> Phobia100 account/send-email
#764 [20:21] <Absol> Phobia100: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#765 [20:22] <Absol> Phobia100: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#766 [20:22] <Phobia100> I can't remember if it was qml@cox.net or qmlabs@cox.net
#767 [20:24] <tyteen4a03> Phobia100: this is a public channel
#768 [20:25] <tyteen4a03> Phobia100: you'll need to email Mojang with as much information as you can remember
#769 [20:25] <Phobia100> noted. thanks
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#771 [20:38] * Andy [webchat@71.193.170.34] has joined #minecrafthelp
#772 [20:38] <Andy> hello
#773 [20:39] <Andy> i keep getting the io.netty.channel.abstractchannel$annotatedconnectexception error
#774 [20:39] <Andy> this happens every time i try to join a server
#775 [20:41] <Andy> is there anything i can do to fix this?
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#778 [21:01] * Chris_G [webchat@198-200-109-88.cpe.distributel.net] has joined #minecrafthelp
#779 [21:02] <Chris_G> Hi all, can you help me re understanding accounts and subscriptions.
#780 [21:02] <CapFan67> Chris_G, What's your question?
#781 [21:02] <Chris_G> my son has a Nintendo Switch and we have Minecraft edition on it.... and he has a local world saved on it.
#782 [21:02] <Chris_G> I subscribed him to Rhealms using his own Nintendo account login.
#783 [21:03] <Chris_G> we have a new PC running Windows 10 and loaded Minecraft for Windows 10 on that device.
#784 [21:03] <Chris_G> I've logged into my own Microsoft account on the PC/W10 and the Rhelms subscription there too I think. anyway his Nintendo world cannot sync over.
#785 [21:04] <Chris_G> i'm confused about what accounts to use to sync his Nintendo local world to get in on the PC
#786 [21:04] <CapFan67> Chris_G, Realms isn't a service that syncs worlds. Rather, it's a cloud based server that both the Switch and WIndows 10 edition can log into.
#787 [21:04] <CapFan67> Chris_G, From the switch, you can upload the world to the Realm, then access it from both systems.
#788 [21:05] <CapFan67> Chris_G, In order for this to work, you should have subscribed with the Switch account, so that the Realm owner (switch) can upload.
#789 [21:06] <Chris_G> ok. thank you CapFan for your help. let me look at this now to see if I can understand.... standby
#790 [21:09] <Chris_G> so are you saying to subscribe to Realms w the Switch account login, on the PC?
#791 [21:09] <CapFan67> Chris_G, So, a bit about that...
#792 [21:10] <CapFan67> Chris_G, The realm subscription is owned by the XBoxLive account. However, you associate directly on the switch. therefore, it's easiest to subscribe on the switch and upload.
#793 [21:11] <CapFan67> Chris_G, In the future, if you ever need to, you can log into the Win10 box with that same XBoxLive account and download (if you were ever possessed to make a backup or something).
#794 [21:11] <CapFan67> Chris_G, Just bear in mind that only the Realm owner can upload/download.
#795 [21:13] <frankdog5> I do not remember which email address I used to create the account and cannot locate the setting to recover it with security questions, which I cannot locate despite it being listed in a few places on the support forums. is there still a way to recover/change the email address attached to an account?
#796 [21:14] <CapFan67> frankdog5, In order to self-service change the email, you need to have valid login credentials and either have access to the current email or know your security challenge answers.
#797 [21:14] <Chris_G> Cap: when you say "you associate directly on the Switch", do you mean that the Nintendo account is associated with XboxLive account?
#798 [21:15] <CapFan67> Chris_G, Yes. In order to subscribe to a real, or play mulitiplayer with other realm players, you must create an XBoxLive account, then associate your Switch Minecraft with that account.
#799 [21:16] <frankdog5> where can I input security questions?
#800 [21:16] <CapFan67> frankdog5, Here's the help page on the subject, with links: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#801 [21:17] <CapFan67> Chris_G, I don't own a switch, so I haven't experienced the process, but apparently the Switch gives you a code, and you enter that into the XBoxLive account on your PC. This links them.
#802 [21:18] <frankdog5> when I follow the links for the security questions it just takes me to the login page with no option to input security questions
#803 [21:18] <Chris_G> ok i really appreciate your help. I may be getting there.... on teh switch under Settings I cleared the login data.
#804 [21:19] <Chris_G> The switch then has a lower left icon/choice to "Sign in with a Microsoft Account"
#805 [21:19] <CapFan67> frankdog5, Your question was how to change email addresses, and as I stated you need your login credentials to do that. If you don't have them, you must contact Mojang Customer Support:
#806 [21:19] <CapFan67> ??> frankdog5 account/send-email
#807 [21:19] <Absol> frankdog5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#808 [21:19] <Absol> frankdog5: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#809 [21:19] <CapFan67> Chris_G, That's what you're looking for. The prompts should walk you through the process.
#810 [21:20] <frankdog5> Ok, I have done that and was just making sure there was nothing else that could be done in the meantime. Thank you.
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#812 [21:22] * Sally [webchat@pool-68-129-87-13.nycmny.fios.verizon.net] has joined #minecrafthelp
#813 [21:22] <Sally> Hello, I was wondering how to fix an error that says "Connection Reset by peer" that happens to me often.
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#815 [21:23] * Chris_G [webchat@198-200-109-88.cpe.distributel.net] has joined #minecrafthelp
#816 [21:24] <Chris_G> So what I have to figure out is, on the Switch I can use my son's MS account email/login credentials..... but on my PC i'm not quite sure what to do....
#817 [21:24] * DefensiveDuck [webchat@CPEf0f24941e943-CMf0f24941e940.cpe.net.cable.rogers.com] has joined #minecrafthelp
#818 [21:25] <CapFan67> Chris_G, To play together, you'll log into Windows 10 Edition with a different account. To manage the realm (if needed), log out and back into the account that owns the realm.
#819 [21:25] <DefensiveDuck> Can someone help me
#820 [21:25] <CapFan67> DefensiveDuck, What do you need help with?
#821 [21:26] <DefensiveDuck> I cannot get into minecraft without going into the task manager and ending the process of * minecraft.exe launcher.*I also cannot see skins or player heads. I have tried everything on google i have reinstalled java, minecraft, messed around with my internet and firewall, changed my skin and I EVEN GOTTEN A FRESH NEW HARD DRIVE AND WINDOWS. this has
#822 [21:26] <DefensiveDuck> been going on for a while now at least * months i am getting really annoyed that nothing works, Please help me this is the only thing i did not try.
#823 [21:26] <DefensiveDuck> there is also no "skins" folder in my assets folder
#824 [21:27] <CapFan67> DefensiveDuck, Does the vanilla 1.13.2 game run normally except for the skins issue, or are there any issues running the base game?
#825 [21:27] <DefensiveDuck> Yes it works fine
#826 [21:28] <DefensiveDuck> Just other than the fact i cant see heads or skins
#827 [21:28] <DefensiveDuck> and I have to go into task manager for it to launch
#828 [21:29] <CapFan67> DefensiveDuck, Let's make sure you don't have any incompatible software or redirection from the server:
#829 [21:29] <CapFan67> ??> DefensiveDuck tools/hjt
#830 [21:29] <Absol> DefensiveDuck: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#831 [21:29] <Absol> DefensiveDuck: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#832 [21:30] * Chris_G [webchat@198-200-109-88.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#833 [21:30] <DefensiveDuck> Working on it, thank you
#834 [21:31] <DefensiveDuck> https://paste.ubuntu.com/p/DQyPspszdt/
#835 [21:33] <CapFan67> DefensiveDuck, I only see Discord, which shouldn't cause skin/head issues. The other frequent cause is VPN, but you dont seem to be behind one. hmmm
#836 [21:34] <DefensiveDuck> Yeah and i just downloaded discord like yesterday and this problem has been happening for like 3 months
#837 [21:35] <DefensiveDuck> I have a wifi extender that is what my ethernet is plugged into
#838 [21:35] <CapFan67> DefensiveDuck, ..and this is happening with 1.13.2?
#839 [21:36] <DefensiveDuck> Yes
#840 [21:36] <DefensiveDuck> It is happening with all versions
#841 [21:36] <DefensiveDuck> Ive checked
#842 [21:37] <DefensiveDuck> I still have to end the process of the 2 minecraft.exe for it to come up
#843 [21:37] <CapFan67> DefensiveDuck, Regarding your launcher issue, you're using the Mojang launcher?
#844 [21:37] <DefensiveDuck> yes
#845 [21:37] <DefensiveDuck> the one that i downloaded from minecraft.net
#846 [21:37] <CapFan67> DefensiveDuck, And the launcher runs ok, but you have trouble running the client when you press play?
#847 [21:38] <DefensiveDuck> yes that is correct
#848 [21:39] <CapFan67> DefensiveDuck, When you reinstalled Windows, did you copy your .minecraft folder to your new installation, or start with a fresh copy to test with?
#849 [21:39] <DefensiveDuck> started a fresh copy
#850 [21:41] <CapFan67> DefensiveDuck, I'll give you a link to run a malware cleaner on your system. I don't see anything, but this often finds gremlins that casue these sorts of things to happen:
#851 [21:42] <DefensiveDuck> alright
#852 [21:42] <CapFan67> ??> DefensiveDuck av/adwcleaner
#853 [21:42] <Absol> DefensiveDuck: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#854 [21:42] <Absol> DefensiveDuck: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#855 [21:42] <DefensiveDuck> working on it
#856 [21:43] <CapFan67> DefensiveDuck, It'll require a reboot if it finds anything. After the reboot, come back and let us know if it was successful.
#857 [21:43] <DefensiveDuck> alright
#858 [21:46] * GoofyGoo6er [webchat@ool-18bce84e.dyn.optonline.net] has joined #minecrafthelp
#859 [21:46] <GoofyGoo6er> hey all- experiencing the io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information issue trying to log into a server
#860 [21:47] <CapFan67> GoofyGoo6er, "Connection timed out" means you sent a request to the server, but it never responded. Is this a server on the Internet?
#861 [21:47] <GoofyGoo6er> Yes it is
#862 [21:47] <GoofyGoo6er> Other folks are currently on it, I just can't join it.
#863 [21:48] <GoofyGoo6er> I triple checked to make sure the IP address is correct
#864 [21:49] <CapFan67> GoofyGoo6er, What's the address of the server you're trying to connect to?
#865 [21:49] <GoofyGoo6er> 167.114.157.229:40525
#866 [21:49] <CapFan67> GoofyGoo6er, Dinnerbone's server tool shows that server as offline: https://dinnerbone.com/minecraft/tools/status/
#867 [21:51] <webrosc> GoofyGoo6er, does the server have a name?
#868 [21:51] <CapFan67> GoofyGoo6er, My client also shows that server as offline.
#869 [21:54] <webrosc> googling the ip (no port) shows a couple servers on that ip with different ports, all are offline though
#870 [21:59] * JackGamer34 [webchat@181-163-227-135.baf.movistar.cl] has joined #minecrafthelp
#871 [22:01] * DefensiveDuck [webchat@CPEf0f24941e943-CMf0f24941e940.cpe.net.cable.rogers.com] has joined #minecrafthelp
#872 [22:01] <DefensiveDuck> Hey cap
#873 [22:01] <CapFan67> DefensiveDuck, Welcome back.
#874 [22:02] <JackGamer34> why can not I play minecraft demo?... that when I put demo play, it puts me '' The download could not be saved. place1.ogg ''
#875 [22:02] <DefensiveDuck> It worked, Thank you so so so so so so so so so so so so so so so so so so so so so so so so much. It worked. After like almost 4 months I can finally see skins now
#876 [22:02] <webrosc> ??> JackGamer34 error/download
#877 [22:02] <Absol> JackGamer34: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#878 [22:03] <CapFan67> DefensiveDuck, I'm so glad to hear it. Enjoy!
#879 [22:03] <webrosc> JackGamer34, uninstall bytefense, thats commonly the cause of that error
#880 [22:03] <DefensiveDuck> I still got the problem where I have to open up task manager but thats just an minor inconvenience
#881 [22:03] <CapFan67> DefensiveDuck, Odd that is, but glad we solved the primary problem.
#882 [22:04] <DefensiveDuck> yeah it is, The skins issue is fixed Thank you
#883 [22:04] <DefensiveDuck> I greatly appreciate your help
#884 [22:04] <CapFan67> DefensiveDuck, I'm glad it worked out.
#885 [22:07] <DefensiveDuck> What was that site
#886 [22:08] <DefensiveDuck> where you mademe download that application
#887 [22:08] <CapFan67> ??> DefensiveDuck av/adwcleaner
#888 [22:08] <Absol> DefensiveDuck: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#889 [22:08] <Absol> DefensiveDuck: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#890 [22:08] <DefensiveDuck> Thank you
#891 [22:08] <CapFan67> DefensiveDuck, It's a good tool to run now and then.
#892 [22:08] <DefensiveDuck> Yes
#893 [22:08] <DefensiveDuck> Alright thank you i gtg
#894 [22:08] <DefensiveDuck> Bye!!
#895 [22:16] <JackGamer34> webrosc thanks :)
#896 [22:18] * freemanaidan [webchat@c-73-61-122-241.hsd1.ma.comcast.net] has joined #minecrafthelp
#897 [22:18] <freemanaidan> hey! I need help!!! It says I can't connect to server even with the right username and password!
#898 [22:19] <CapFan67> freemanaidan, Are you having trouble logging into the launcher, or into a specific server?
#899 [22:19] <freemanaidan> the launcher yes
#900 [22:20] <freemanaidan> I changed my password and email that it goes to
#901 [22:20] <CapFan67> freemanaidan, Are you able to log into Mojang.com?
#902 [22:20] <freemanaidan> when I press log in, it just doesn't move
#903 [22:20] <JackGamer34> I have an other question
#904 [22:21] <freemanaidan> as if im not even pressing it
#905 [22:22] <CapFan67> freemanaidan, So, on this page you can't click the "Log in" button at the top? https://account.mojang.com/
#906 [22:22] <freemanaidan> oh wait I can log in on Mojang
#907 [22:22] <freemanaidan> but i thought the minecraft.net was like the main page now
#908 [22:22] <freemanaidan> I can log in on mojang tho
#909 [22:22] <CapFan67> freemanaidan, Ok, then lets see if you have software blocking your launcher login:
#910 [22:22] <CapFan67> ??> freemanaidan tools/hjt
#911 [22:23] <Absol> freemanaidan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#912 [22:23] <Absol> freemanaidan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#913 [22:23] <JackGamer34> Why can not I buy minecraft?
#914 [22:23] <CapFan67> freemanaidan, minecraft.net has information and downloads for Minecraft, but Mojang.com is for account management. Anyway, run the tool, get the report, post the link here.
#915 [22:24] <CapFan67> JackGamer34, I don't understand your question. Where are you trying to buy it, and why do you think you can't?
#916 [22:26] <freemanaidan> I can't run the hijack thing
#917 [22:26] <freemanaidan> there is no "I accept" part
#918 [22:26] <CapFan67> freemanaidan, click "main menu"
#919 [22:27] <freemanaidan> there is no main menu
#920 [22:27] <freemanaidan> it doesn't open
#921 [22:28] <CapFan67> freemanaidan, I assume you didn't run as administrator. Can you see/end the process in your task manager?
#922 [22:28] <JackGamer34> I buy it in the official minecraft website but when I put all the information and I buy it, it tells me that something stamalpero review and review and everything is fine
#923 [22:29] * DefensiveDuck [webchat@CPEf0f24941e943-CMf0f24941e940.cpe.net.cable.rogers.com] has joined #minecrafthelp
#924 [22:29] <DefensiveDuck> Hey cap lol
#925 [22:29] <freemanaidan> when I downloaded it, it just added a file to my computer
#926 [22:29] <CapFan67> JackGamer34, Are you talking about the credit card page? That can happen if the profile name (character name) you choose is already in use.
#927 [22:29] <freemanaidan> nothing I can click though
#928 [22:30] <DefensiveDuck> This is my log for that malwarebytes thing i think it found like 6 or 7 files
#929 [22:30] <freemanaidan> thank you for your help so far, sorry I'm being a struggle I just can't figure this out
#930 [22:30] <CapFan67> freemanaidan, Find your browser downloads. That's a local setting, so I don't know where you have it set. once found, rigth click and run as Administrator.
#931 [22:31] <CapFan67> DefensiveDuck, I appreciate you coming back to share the list. It'll help narrow down the culprit.
#932 [22:31] <JackGamer34> I'm from the credit card but the name I put is not used
#933 [22:31] <webrosc> CapFan67, maybe run adwcleaner, almost sounds like something is causing more than minecraft issue
#934 [22:32] <CapFan67> webrosc, based on the authentication issue description, I suspect MCLeaks, but I'd like to see the hjt list to be sure.
#935 [22:32] <webrosc> makes sense
#936 [22:32] <freemanaidan> there is no "administrator", just HiJack.exe
#937 [22:32] <CapFan67> DefensiveDuck, Can you paste that log to http://paste.ubuntu.com/
#938 [22:33] <CapFan67> freemanaidan, Once you find the file, right click the file. One of the right-click menu options should be "run as administrator".
#939 [22:33] <freemanaidan> There isn't... The file is called, HiJackThis.exe and there is no option to run as that
#940 [22:34] <CapFan67> freemanaidan, ...so, when you right click the file, do you get a pop up menu?
#941 [22:34] <freemanaidan> yes
#942 [22:35] <freemanaidan> it has, open, open with, trash, etc.
#943 [22:35] <CapFan67> freemanaidan, Ok. Just open. YOu might get a warning or two. Just click "ok".
#944 [22:36] <freemanaidan> it says I can't because it can't run microsoft things on a mac
#945 [22:36] <freemanaidan> im on a mac btw lol
#946 [22:37] <DefensiveDuck> Sorry it took so long i couldnt find it in my documents lol
#947 [22:37] <DefensiveDuck> https://paste.ubuntu.com/p/5cnFHDnCZH/
#948 [22:37] <CapFan67> freemanaidan, That would have been good to know. I am highly familiar with Windows, but not macOS. I'm not sure what would be blocking your access to the authentication servers.
#949 [22:37] <JackGamer34> if they answer me please put my name I do not know much English
#950 [22:37] <freemanaidan> ahhhh okay, thank you for your help though
#951 [22:38] <DefensiveDuck> There is another log too
#952 [22:38] <DefensiveDuck> https://paste.ubuntu.com/p/jdCxW9zPmS/
#953 [22:38] <CapFan67> DefensiveDuck, "Adware.PremierOpinion" <-- this causes all kinds of minecraft issues, and wasn't on your hjt report. Interesting.
#954 [22:39] <DefensiveDuck> really
#955 [22:39] <JackGamer34> :D
#956 [22:39] <DefensiveDuck> mustve been tucked in stuff that highjack couldnt pick up
#957 [22:39] <DefensiveDuck> hijack
#958 [22:40] <CapFan67> DefensiveDuck, So it would seem.
#959 [22:40] <DefensiveDuck> Well im just extremely happy that this helped
#960 [22:41] <webrosc> i just reloooked at the hjt log, wasn't mentioned in it, odd
#961 [22:41] * freemanaidan [webchat@c-73-61-122-241.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#962 [22:41] <CapFan67> webrosc, Same. Very unusual.
#963 [22:41] <DefensiveDuck> Thank you so much for the help you are a godsend haha
#964 [22:41] <webrosc> maybe premierop have cottoned on and are hiding more?
#965 [22:42] <webrosc> but then it was only the folder deleted so maybe it wasn't active and just remnents
#966 [22:43] <JackGamer34> will they respond?
#967 [22:45] <JackGamer34> ??
#968 [22:48] <JackGamer34> hello?
#969 [22:56] <JackGamer34> i'm back :v
#970 [22:57] <webrosc> JackGamer34, contact your bank and make sure your card is allowed to make international transactions to Sweden
#971 [23:05] * Hrish [webchat@109.177.199.27] has joined #minecrafthelp
#972 [23:05] <Hrish> hello
#973 [23:07] <JackGamer34> thank you, sorry for so many questions but, why when I open the minecraft does error?
#974 [23:07] <JackGamer34> :3
#975 [23:07] <Hrish> .
#976 [23:08] * Hrish [webchat@109.177.199.27] has quit. (Client Quit)
#977 [23:09] <JackGamer34> I'll wait for them to respond
#978 [23:11] * nika [webchat@178-134-16-2.dsl.utg.ge] has joined #minecrafthelp
#979 [23:11] <nika> kropaze
#980 [23:11] <webrosc> you said it was crashing, then after being giving directions you said it was working, then you said you can't buy the game, so can you not buy the game, or is the demo not working?
#981 [23:15] * nika [webchat@178-134-16-2.dsl.utg.ge] has quit. (Client Quit)
#982 [23:16] <JackGamer34> What happens is that, on the contrary, the problem of not being able to buy minecraft installs me the demo
#983 [23:17] <webrosc> yes, if you don't own the game you get the demo
#984 [23:19] <JackGamer34> good but that does not answer my question about why minecraft fails me
#985 [23:22] <JackGamer34> I'm a little slow and a little silly :v
#986 [23:23] <JackGamer34> a ya ok
#987 [23:25] <JackGamer34> hello??
#988 [23:28] <JackGamer34> I'll wait for someone to respond
#989 [23:31] <JackGamer34> apparently I was left alone :,C
#990 [23:32] <CapFan67> JackGamer34, In this channel, we offer technical support for Java Client issues, such as crashes. We don't know why you can't purchase the game from the website. You must have an available username and a credit card that can make international purchases. If you think you're having a browser issue, try another browser. Otherwise, there's not much we can do to help.
#991 [23:32] * Ethan_Thompson [webchat@59-102-109-97.tpgi.com.au] has joined #minecrafthelp
#992 [23:33] <Ethan_Thompson> I have sent an password reset request but for hours I have not received the email, but the support ticket I sent talking about this problem has been sent to my email, so I was wondering if there was anyway for someone to send the password reset for my account
#993 [23:34] <CapFan67> Ethan_Thompson, There are a number of reasons why you may not get system emails. In any case, if you don't get them, you'll need to wait for Mojang to respond to your ticket.
#994 [23:34] <JackGamer34> Ok sorry for the inconvenience
#995 [23:35] <JackGamer34> good bye
#996 [23:35] * JackGamer34 [webchat@181-163-227-135.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#997 [23:36] <Ethan_Thompson> I have checked all those reasons and none of them apply, its just that the email is simply not coming through, so the only thing I can do is just wait? what happens if they say the same thing to me, and I tell them I have checked through it, does that mean I have to wait an extra week for it be resolved?
#998 [23:36] <CapFan67> Ethan_Thompson, One of the undocumented reasons is sharing your login credentials with a 3rd party, and your account being locked due to suspicious activity.
#999 [23:37] <CapFan67> Ethan_Thompson, Once they get to your ticket, they will respond more quickly until your case is resolved. Only the initial queue involves a long delay.
#1000 [23:38] <Ethan_Thompson> Ok thank you, sorry if I sounded pretentious because I have asked a lot of questions but this is been very helpful <3
#1001 [23:38] <Ethan_Thompson> this has been*
#1002 [23:38] <CapFan67> Ethan_Thompson, No worries. I now how frustrating that can be.
#1003 [23:39] <Ethan_Thompson> <3
#1004 [23:54] * JazzCat_4TW [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#1005 [23:55] <JazzCat_4TW> I'm having an issue, where 1.13.2 has a "Unable to create directory" error...