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#4 [00:03] <JackGamer34> Do you know why minecraft makes me wrong?
#5 [00:05] * JazzCat_4TW [webchat@default-rdns.vocus.co.nz] has quit. (Quit: webchat.esper.net)
#6 [00:07] <JackGamer34> hello?
#7 [00:07] <webrosc> JackGamer34, again... In this channel, we offer technical support for Java Client issues, such as crashes. We don't know why you can't purchase the game from the website. You must have an available username and a credit card that can make international purchases. If you think you're having a browser issue, try another browser. Otherwise, there's not much we can do to help.
#8 [00:08] <JackGamer34> is that it is not my computer that had pirated minecraft before and it did not fail me
#9 [00:10] <JackGamer34> :l
#10 [00:10] <webrosc> JackGamer34, there is your issue, you pirated the game, remove the pirate copy, clean your computers hosts files, and then buy the game and feel bad for pirating it
#11 [00:14] <JackGamer34> it was not really for that reason, but it was because I wanted to play the 1.14 and play on premium servers
#12 [00:14] <JackGamer34> :v
#13 [00:15] <webrosc> there is NO reason to pirate, we can not help further
#14 [00:17] <JackGamer34> Okay, I'm going, but I did not pay for it because I did not have any money
#15 [00:17] <JackGamer34> $$
#16 [00:20] <JackGamer34> goodbye and thanks for the help
#17 [00:24] * Carlos [webchat@cpe-68-201-88-77.rgv.res.rr.com] has joined #minecrafthelp
#18 [00:24] <Carlos> having some trouble redeeming a code i bought from amazon.
#19 [00:25] <mattym> Carlos, If memory serves, the redemption instructions and procedures should be on the purchased games page on your Amazon account.
#20 [00:26] <Carlos> yes i followed those exactly, i had given the code to a friend but when she entered it, it said it was already redeemed
#21 [00:26] <webrosc> did you buy it from Mojang AB, or another seller?
#22 [00:26] <Carlos> i bought it from amazon
#23 [00:27] <mattym> Carlos, Yes, and Amazon lists the seller name.
#24 [00:27] <webrosc> Minecraft for PC/Mac [Online Game Code] by Mojang AB
#25 [00:27] <webrosc> for example
#26 [00:28] <Carlos> gotcha one sec
#27 [00:29] <Carlos> the seller is just amazon digital services
#28 [00:29] <mattym> Carlos, Also, you said "... i followed those exactly..." do you mean you did a redemption before giving the code to your friend?
#29 [00:30] <Carlos> no, i did not redeem the code
#30 [00:30] <Carlos> as soon as i made the purchase, i sent the code to a friend where she typed in the code into the minecraft website
#31 [00:30] <webrosc> you did buy minecraft for java, not minecraft for kindle or bedrock correct?
#32 [00:31] <Carlos> minecraft (for pc/mac)
#33 [00:31] <mattym> Carlos, Did you copy the code exactly, to make sure you didnt swap a number or letter?
#34 [00:31] <Carlos> yes the code was copied exaclty
#35 [00:32] <mattym> Carlos, I believe you will need to take it up with Amazon support.
#36 [00:32] <webrosc> i think amazon will direct to Mojang as its a digital code
#37 [00:33] <Carlos> damn, yeah that makes sense
#38 [00:33] <Carlos> would you recommend doing anything else?
#39 [00:34] <mattym> Carlos, Double check that your friend copied it exactly into the redemption box.
#40 [00:34] <mattym> Carlos, Otherwise if it still shows as redeemed, I think only support will be able to help.
#41 [00:34] <Carlos> alright, well i appreciate the help
#42 [00:34] <mattym> Carlos, Also, in case they redeemed it and there was an error, and second try now shows redeemed
#43 [00:35] <mattym> Carlos, She may want to check here email to see if there is a verification message, or log in at account.mojang.com/me to see if she can complete choosing a username there.
#44 [00:35] <Carlos> im not sure if that was the case, but if it was what would i do?
#45 [00:36] <Carlos> and yes ive been to that screen before
#46 [00:36] <Carlos> it just says redeem code
#47 [00:36] <mattym> Carlos, Then yeah, I would first contact Amazon to see if they can deal with the code being bad.
#48 [00:37] <mattym> Carlos, Then be prepared for them to tell you to contact Mojang.
#49 [00:37] <Carlos> gotcha, i really appreciate all the info you have given me.
#50 [00:38] <Carlos> you have a goodnight(or morning
#51 [00:38] <Carlos> you have a goodnight(or morning
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#53 [01:19] * Petter_MIK_07 [webchat@c83-250-55-252.bredband.comhem.se] has joined #minecrafthelp
#54 [01:20] <Petter_MIK_07> hello. I have problems
#55 [01:22] <mattym> Petter_MIK_07, Explain the issue.
#56 [01:25] <Petter_MIK_07> i can´t log in because my former email is not longer valid
#57 [01:26] <mattym> Petter_MIK_07, The email does not need to be working in order to log in. Are you also missing some other information?
#58 [01:28] <Petter_MIK_07> i dont remember my password
#59 [01:30] <mattym> ??> Petter_MIK_07 account/send-email
#60 [01:30] <Absol> Petter_MIK_07: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#61 [01:30] <Absol> Petter_MIK_07: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#62 [01:36] * Dion [webchat@84-73-205-19.dclient.hispeed.ch] has joined #minecrafthelp
#63 [01:37] <Dion> Hello
#64 [01:37] <Dion> I wrote and email to you guys on the 4th of february i still havent got an response how long is this gonna take?
#65 [01:39] <mattym> Dion, Do you mean you sent a support email to Mojang?
#66 [01:39] <Dion> Yes
#67 [01:39] <mattym> Dion, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#72 [01:45] <Petorio> I was playing just about 10 minutes ago on a multiplayer server, but I got booted from my game with a weird error (didn't screen shot because I thought it was just one of the normal crashes) but then I couldn't log back into my account. I changed my email, my username, and my password and nothing has helped. I can log onto Mojang's website but not
#73 [01:45] <Petorio> minecraft.net... I uninstalled minecraft to see if that would fix it but it didnt... I do not know why I cannot log onto minecraft.net to reinstall minecraft
#74 [01:45] <mattym> Petorio, What does it say when you try to?
#75 [01:45] <Petorio> nothing at all, my screen just blanks out
#76 [01:46] <Petorio> like i click the green log in button and the captcha comes up and everything. I do that correct, nothing happens
#77 [01:46] <mattym> ??> Petorio tools/hjt
#78 [01:46] <Absol> Petorio: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#79 [01:46] <Absol> Petorio: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [01:46] <Petorio> Oh, also, I can log onto minecraft.net on my phone tho
#81 [01:47] <mattym> Petorio, Ok, the instructions Absol provided will get us a log, so we can see if something else on the computer is blocking it.
#82 [01:48] <Petorio> https://paste.ubuntu.com/p/G4WFnjSHXC
#83 [01:48] <Petorio> i think i did that right not too sure
#84 [01:49] <mattym> ??> Petorio info/mcleaks
#85 [01:49] <Absol> Petorio: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#86 [01:49] <Absol> Petorio: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#87 [01:49] <mattym> ??> Petorio win/hosts/edit
#88 [01:49] <Absol> Petorio: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#89 [01:49] <Absol> Petorio: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#90 [01:50] <Petorio> okay i opened the hosts notepad
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#93 [01:50] <mattym> Petorio, Remove the lines that contain Mojang in them. Then save it.
#94 [01:50] <Petorio> everything? including the ip?
#95 [01:51] <mattym> Petorio, The entire line
#96 [01:51] <Petorio> okay i did that
#97 [01:52] <mattym> Petorio, Save the file and try the login again.
#98 [01:53] <Petorio> okay it worked, thank you so much
#99 [01:54] <mattym> Petorio, Make sure you set a new password.
#100 [01:56] <Petorio> I did, thank you all so much <3
#101 [01:57] <mattym> Petorio, Make sure you have changed it, after fixing the hosts file.
#102 [01:57] <Petorio> I did change it
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#115 [06:08] * Hi [webchat@82-137-19-70.rdsnet.ro] has joined #minecrafthelp
#116 [06:08] <Hi> Hi
#117 [06:08] <Hi> I have a question
#118 [06:09] <Hi> How i can be a volunteer
#119 [06:09] <Hi> How i can be a volunteer
#120 [06:10] * Hi [webchat@82-137-19-70.rdsnet.ro] has left #minecrafthelp
#121 [06:10] <tyteen4a03> ... and that's how
#122 [06:22] * qwertytech [webchat@cpe-65-190-151-153.nc.res.rr.com] has joined #minecrafthelp
#123 [06:22] <qwertytech> Hello everyone
#124 [06:24] <qwertytech> I was wondering if there is any way to look up an email associated with my Mojang account. I tried all my active emails and none worked so I was wondering if I could just find the email used. I believe I know the password since my old MC account worked until yesterday and I recently had to enter my MC login and it worked.
#125 [06:33] <Greymagic27> ??> qwertytech account/forgot-email
#126 [06:33] <Absol> qwertytech: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#127 [06:33] <Greymagic27> See if that helps at all :)
#128 [06:35] <qwertytech> except my active emails dont seem to be associated with the account and I fear it might be an inactive old email I no longer have access to. The thing is that my MC username worked fine till yesterday
#129 [06:35] <qwertytech> im not sure what happened
#130 [06:36] <Greymagic27> qwertytech, You can email mojang and ask them to either change the email for your account or tell you the current one
#131 [06:38] <qwertytech> I did yesterday but they are super busy atm and I may not hear back until next week sometime so I am just trying anything I can to get back in. I just wish I didn't need an account to play offline in Single Player :(
#132 [06:38] <Greymagic27> Yea, I can give you a page on when they will respond if it helps
#133 [06:39] <qwertytech> I found that page so im good
#134 [06:39] <qwertytech> Just want to get back into my MC world again
#135 [06:39] <Greymagic27> qwertytech, Alright. Good luck on getting your account back. Hopefully they clear the backlog soon
#136 [06:40] <qwertytech> thank you for responding greymagic27
#137 [06:40] <qwertytech> I appreciate your help
#138 [06:42] * Zaxiirmx [webchat@81-227-219-174-no71.tbcn.telia.com] has joined #minecrafthelp
#139 [06:43] <Zaxiirmx> Hi i have problem with migrating my account. I have an older minecraft where i dont have an email but the migiration wannt me too type an email. what do i do?
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#141 [07:06] * deoegaanirah [webchat@112.170.50.152] has joined #minecrafthelp
#142 [07:07] <deoegaanirah> i'm getting io.netty.channel.AbstractChannel$Annotated ConnectionException: Connection Refused: no further information
#143 [07:07] <deoegaanirah> when i'm trying to connect to my server
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#146 [07:25] * Faaky1337 [webchat@178.157.249.100] has joined #minecrafthelp
#147 [07:25] <Faaky1337> Hello?
#148 [07:27] <Greymagic27> Faaky1337, Howdy
#149 [07:27] <Faaky1337> Is there a way to retrieve a minecraft account when i only got the username?
#150 [07:28] <Greymagic27> ??> Faaky1337 account/send-email
#151 [07:28] <Absol> Faaky1337: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#152 [07:28] <Absol> Faaky1337: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#153 [07:29] <Faaky1337> Okay ty
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#158 [09:25] * i_iDeemo_XD [webchat@37.8.97.212] has joined #minecrafthelp
#159 [09:25] <i_iDeemo_XD> i need my accaunt
#160 [09:25] <i_iDeemo_XD> my accaunt has been closed
#161 [09:27] <CapFan67> i_iDeemo_XD, have you tried resetting the password?
#162 [09:30] <i_iDeemo_XD> yes ?
#163 [09:31] <i_iDeemo_XD> yes
#164 [09:31] <CapFan67> i_iDeemo_XD, Did you get a response from Mojang in your email?
#165 [09:31] <i_iDeemo_XD> no
#166 [09:31] <CapFan67> i_iDeemo_XD, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support:
#167 [09:31] <CapFan67> ??> i_iDeemo_XD account/send-email
#168 [09:31] <Absol> i_iDeemo_XD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#169 [09:31] <Absol> i_iDeemo_XD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#170 [09:32] <i_iDeemo_XD> name my accaunt i_iDeemo_XD
#171 [09:33] <CapFan67> i_iDeemo_XD, Did you change your profile name to "mineking798"?
#172 [09:34] <i_iDeemo_XD> no
#173 [09:34] <CapFan67> i_iDeemo_XD, That was the original profile name for the account. Did you purchase this account from Minecraft.net, or somewhere else?
#174 [09:35] <i_iDeemo_XD> I have purchased this account from mojang website
#175 [09:36] <CapFan67> i_iDeemo_XD, Something doesn't seem right about that, since the account changed to the name you listed, and now has changed back to the original. In any event, you'll need to contact Mojang with the Transaction ID from your original purchase. They can help you sort things out.
#176 [09:37] <i_iDeemo_XD> my accaunt has been closed from mojang
#177 [09:37] <CapFan67> i_iDeemo_XD, You'll need to contact Mojang, as instructed above.
#178 [09:37] <i_iDeemo_XD> ok thx you
#179 [09:39] <i_iDeemo_XD> How to contact mojang
#180 [09:39] <CapFan67> ??> i_iDeemo_XD account/send-email
#181 [09:39] <Absol> i_iDeemo_XD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#182 [09:39] <Absol> i_iDeemo_XD: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#183 [09:40] <i_iDeemo_XD> The method does not work
#184 [09:40] <CapFan67> "the method". What do you mean?
#185 [09:41] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:200c:5143:8b86:389b] has quit. (Ping timeout: 180 seconds)
#186 [09:41] <i_iDeemo_XD> you have discord ?
#187 [09:41] <CapFan67> i_iDeemo_XD, Open the link. Fill out the form. click "Send Email".
#188 [09:42] <i_iDeemo_XD> ok
#189 [09:42] <i_iDeemo_XD> Are you a real person?
#190 [09:42] <CapFan67> i_iDeemo_XD, I am quite real, yes.
#191 [09:43] <CapFan67> i_iDeemo_XD, Absol, on the other hand, is a bot. You'll notice my command prior to the instructions.
#192 [09:43] <i_iDeemo_XD> ok you have discord ?
#193 [09:43] <i_iDeemo_XD> ok
#194 [09:43] <i_iDeemo_XD> ?
#195 [09:43] <CapFan67> i_iDeemo_XD, This is the support channel. There's no need for Discord.
#196 [09:44] <CapFan67> i_iDeemo_XD, Note: We are not Mojang and this is a public channel. As such, do NOT post private information here.
#197 [09:44] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:200c:5143:8b86:389b] has joined #minecrafthelp
#198 [09:44] <i_iDeemo_XD> I want to communicate with you to retrieve my account
#199 [09:45] <CapFan67> i_iDeemo_XD, This is a tech support channel for Java client crashes and issues. We are not Mojang. We can't give you your account back.
#200 [09:45] <CapFan67> i_iDeemo_XD, Fill out the form as directed. Wait for Mojang to contact you.
#201 [09:45] <i_iDeemo_XD> ok im sorry
#202 [09:46] <i_iDeemo_XD> The problem is my Arabic language
#203 [09:46] <i_iDeemo_XD> :(
#204 [09:46] <CapFan67> i_iDeemo_XD, Your English is *much* better than my Arabic. =)
#205 [09:47] <i_iDeemo_XD> I use Google translate
#206 [09:47] <i_iDeemo_XD> xD
#207 [09:48] <i_iDeemo_XD> +CapFan67
#208 [09:48] <CapFan67> i_iDeemo_XD, Yes?
#209 [09:49] <i_iDeemo_XD> +CapFan67 Thanks for help me <3
#210 [09:49] <CapFan67> i_iDeemo_XD, Glad to help. Hopefully things work out. Best of luck.
#211 [09:50] <i_iDeemo_XD> I am sorry because my English is weak
#212 [09:50] <i_iDeemo_XD> Good bye <3
#213 [09:52] * i_iDeemo_XD [webchat@37.8.97.212] has quit. (Quit: webchat.esper.net)
#214 [09:53] * Glidepixel [webchat@c-174-49-85-219.hsd1.ga.comcast.net] has joined #minecrafthelp
#215 [09:53] <Glidepixel> hello?
#216 [09:53] <CapFan67> Hi
#217 [09:54] <Glidepixel> someone tried to pull a phishing scam on me
#218 [09:55] <CapFan67> Glidepixel, There seems to be no limit to the number of unscrupulous people out there.
#219 [09:56] * Elejota [webchat@static-4-211-25-46.ipcom.comunitel.net] has joined #minecrafthelp
#220 [09:56] <Elejota> Hi
#221 [09:56] <CapFan67> Hi
#222 [09:58] <Glidepixel> what can i do
#223 [09:58] <Elejota> I have a problem migrating my account, I had an old Premium Minecraft account that I want to migrate to my new Mojang user but I put my old email and Minecraft user and I don't recieve any email
#224 [09:58] <Glidepixel> someone might have stolen it
#225 [09:59] <Glidepixel> the market is notorious for taking unmigrated accounts
#226 [09:59] <CapFan67> Elejota, Do you remember the profile/character name?
#227 [10:00] <Elejota> You mean the Minecraft user nickname?
#228 [10:00] <CapFan67> Elejota, Right.
#229 [10:00] <Elejota> Yes, I do
#230 [10:01] <CapFan67> Elejota, What is that name? I'll look it up and see if it's been migrated.
#231 [10:01] * Glidepixel [webchat@c-174-49-85-219.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#232 [10:01] <Elejota> LuiggiSXMax
#233 [10:02] <CapFan67> Elejota, There's no profile with that name. Did you mistype the profile name?
#234 [10:02] * Sophia [webchat@177-191-002-180.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#235 [10:02] <CapFan67> Elejota, Wait, I see it with a different tool.. stand by.
#236 [10:03] <CapFan67> Elejota, Yes, it appears to still be a Legacy account (not yet Migrated). This is a good sign.
#237 [10:03] <Elejota> Great then
#238 [10:03] <Sophia> Hello, I created my account recently, and I wanted to know how many days I need to wait to change my minecraft username
#239 [10:03] <Greymagic27> Sophia, Hi. It's 31 days between each name change :)
#240 [10:04] <CapFan67> Elejota, If your profile name + password is no loger working, you'll need to contact Mojang Support. They can help you recover your account and Migrate to a Mojang account:
#241 [10:04] <CapFan67> ??> Elejota account/send-email
#242 [10:04] <Absol> Elejota: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#243 [10:04] <Absol> Elejota: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#244 [10:05] <Elejota> Thanks for your help!
#245 [10:06] * Elejota [webchat@static-4-211-25-46.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#246 [10:06] <Sophia> but I have not changed my username yet, it is with the same user name that I create an account and speaks for I hope anyway, this is a message, his profile was recently created and therefore you can not change its name right now . You'll have to wait. Please check back later.
#247 [10:07] <Greymagic27> I think their is a 'grace' period between when you create an account and when you can change the name
#248 [10:10] * Abz [webchat@ip-31-205-24-36.ask4internet.com] has joined #minecrafthelp
#249 [10:11] <Abz> I can't access my account as I can't seem to remember the email attached to my account but know the password and username, how do I go about logging in?
#250 [10:13] <CapFan67> Abz, If you've forgotten your original registered address, you need to have Mojang migrate the account for you. See "Forgot your registered email address" on this page: https://help.mojang.com/customer/en/portal/articles/438361-account-migration-issues
#251 [10:13] <CapFan67> Abz, ...or, do you have a migrated account, but just don't remember your login email?
#252 [10:29] * kunsti1149 [webchat@141.72.235.6] has joined #minecrafthelp
#253 [10:30] <kunsti1149> Hello, I have an issue with my old premium minecraft account. To form it into a Mojang account and for that I need my old username from Minecraft, which I didn't remember, hope you can help me!
#254 [10:31] * ImTheDanilDaisy [webchat@109.111.18.27] has joined #minecrafthelp
#255 [10:34] <ImTheDanilDaisy> what do you think could happen if someone does not have access to my account, but there was somehow changed the password, I do not know. please tell me.
#256 [10:34] <CapFan67> kunsti1149, I'm not aware of any way to discover the profile name of a Legacy account. You'll need to contact Mojang Support:
#257 [10:34] <CapFan67> ??> ImTheDanilDaisy account/send-email
#258 [10:34] <Absol> ImTheDanilDaisy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [10:34] <Absol> ImTheDanilDaisy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#260 [10:35] <kunsti1149> okay, thanks alot
#261 [10:36] <CapFan67> ImTheDanilDaisy, In order to change your password, someone would need access to your account credentials and your email account. If your account has been compromised, follow the instructions above.
#262 [10:38] <CapFan67> ImTheDanilDaisy, Having said that, what happens that makes you think someone changed your password?
#263 [10:38] <ImTheDanilDaisy> I have security question and my mail do not receive a message about the password change
#264 [10:40] <ImTheDanilDaisy> Already one week do not receive a message about the password change
#265 [10:40] <ImTheDanilDaisy> ?
#266 [10:40] <CapFan67> ImTheDanilDaisy, If you're not receiving system emails from Mojang, that's a different matter. There are a variety of reasons that can happen, including giving your login information to a 3rd party. You will need to contact Mojang as instructed above.
#267 [10:40] <ImTheDanilDaisy> help please
#268 [10:41] <CapFan67> ImTheDanilDaisy, One week is not long enough. For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#269 [10:51] * doofcooper [webchat@78.181.146.177.dynamic.ttnet.com.tr] has joined #minecrafthelp
#270 [10:52] <doofcooper> i cant login to my account i didnt change the password or anything and i did play mc like a week ago can someone help me
#271 [10:54] * doofcooper [webchat@78.181.146.177.dynamic.ttnet.com.tr] has quit. (Client Quit)
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#273 [11:04] * Omnipxtent [webchat@cpc1-cove17-2-0-cust785.3-1.cable.virginm.net] has joined #minecrafthelp
#274 [11:04] * burN [webchat@177-137-100-51-user.pignet.net.br] has joined #minecrafthelp
#275 [11:05] <burN> hello?
#276 [11:06] <Omnipxtent> Hello there. So, I had some problems with logging into a server yesterday. It said the authentication servers were down, and yet my other friends had logged in perfectly. So, I tried logging out, and then logging back in. But it keeps saying "could not connect to the server" every time I try. I also cannot log into Minecraft.net. Whenever I press t
#277 [11:06] <Omnipxtent> he log in button, the button goes a grey colour, albeit does not redirect me anywhere. Sometimes it asks for me to verify, and so I do, yet it still doesn't send me anywhere. What can I do to identify/fix the problem?
#278 [11:06] <Greymagic27> ??> Omnipxtent tools/hjt
#279 [11:06] <Absol> Omnipxtent: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [11:06] <Absol> Omnipxtent: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [11:07] <Omnipxtent> Okay.
#282 [11:08] <burN> i forget my username and password, but still have the email
#283 [11:08] <burN> but
#284 [11:08] <Greymagic27> ??> burN account/reset-password
#285 [11:08] <Absol> burN: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#286 [11:08] <Absol> burN: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#287 [11:08] <burN> i dont receive nothing there
#288 [11:08] <burN> no email to change the password
#289 [11:08] <burN> or anything
#290 [11:08] <Greymagic27> ??> burN account/send-email
#291 [11:08] <Absol> burN: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#292 [11:09] <Absol> burN: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#293 [11:09] * burN [webchat@177-137-100-51-user.pignet.net.br] has quit. (Client Quit)
#294 [11:10] <Jyro> Hi all! Today I was afk on my minecraft server, when it suddenly stopped. When trying to restart it, a new line is appearing multiple times:
#295 [11:10] <Jyro> "[0x7FFD989C16A0] ANOMALY: meaningless REX prefix used". I searched the internet far and wide, but apparently this is quite a rare error. So the cmd prompt starts and short after that, the java server window pops up. However, it is instantly not responding and only closes when i click anywhere in this window. The only cause I can think of is that
#296 [11:10] <Jyro> earlier today I installed WAMP, because i study computer sciences and we had homework about databases (phpmyadmin).
#297 [11:11] <Omnipxtent> Do I copy everything from the actual application or the Notepad it opened?
#298 [11:12] <Greymagic27> From the notepad it opened Omnipxtent
#299 [11:12] <Omnipxtent> Got it.
#300 [11:13] <Omnipxtent> https://paste.ubuntu.com/p/f2552J4R5F/
#301 [11:14] <Greymagic27> ??> Omnipxtent info/mcleaks
#302 [11:14] <Absol> Omnipxtent: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#303 [11:14] <Absol> Omnipxtent: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#304 [11:14] <Greymagic27> Here are the steps to edit your host file:
#305 [11:14] <Greymagic27> ??> Omnipxtent win/hosts/edit
#306 [11:14] <Absol> Omnipxtent: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#307 [11:14] <Absol> Omnipxtent: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#308 [11:14] * nisikami [webchat@180-199-206-193.nagoya1.commufa.jp] has joined #minecrafthelp
#309 [11:15] * nisikami [webchat@180-199-206-193.nagoya1.commufa.jp] has quit. (Client Quit)
#310 [11:17] <Omnipxtent> Do I save the file after I've removed them>
#311 [11:17] <Omnipxtent> ?*
#312 [11:17] <Greymagic27> Yep, Then try and launch minecraft
#313 [11:17] <Omnipxtent> Okay.
#314 [11:17] * doofcooper [webchat@78.181.146.177.dynamic.ttnet.com.tr] has joined #minecrafthelp
#315 [11:17] <Greymagic27> You've also got norton which is known to cause login issues
#316 [11:17] <Greymagic27> I can help you remove it if you would like me to Omnipxtent
#317 [11:18] <Omnipxtent> It's working now, thanks.
#318 [11:19] <Greymagic27> ??> Omnipxtent av/norton
#319 [11:19] <Absol> Omnipxtent: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#320 [11:19] <Greymagic27> ??> Omnipxtent av/adwcleaner
#321 [11:19] <Absol> Omnipxtent: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#322 [11:19] <Absol> Omnipxtent: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#323 [11:19] <Omnipxtent> It's fine; it's working now anyway.
#324 [11:19] <Omnipxtent> Muchas gracias.
#325 [11:19] <Greymagic27> Omnipxtent, Your welcome. If you get anymore login or connection problems pop back and I'll give you the norton steps again :)
#326 [11:20] <Omnipxtent> Okay. Thanks.
#327 [11:20] * Omnipxtent [webchat@cpc1-cove17-2-0-cust785.3-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#328 [11:21] <Jyro> Hi all! Today I was afk on my minecraft server, when it suddenly stopped. When trying to restart it, a new line is appearing multiple times: "[0x7FFD989C16A0] ANOMALY: meaningless REX prefix used". I searched the internet far and wide, but apparently this is quite a rare error. So the cmd prompt starts and short after that, the java server window
#329 [11:21] <Jyro> pops up. However, it is instantly not responding and only closes when i click anywhere in this window. The only cause I can think of is that earlier today I installed WAMP, because i study computer sciences and we had homework about databases (phpmyadmin).
#330 [11:25] <mattym> Jyro, What exactly do you mean by it suddenly stopped. Did the server just close and boot you, or did the program just completely end suddenly?
#331 [11:26] <Jyro> Yes, the java window just closes, but the cmd one remains
#332 [11:26] <mattym> Jyro, I mean when it first happened.
#333 [11:27] <Jyro> Yea it just ended
#334 [11:28] <mattym> Jyro, If it just ended, something may have become corrupt. Backup the current server folder, and make it from scratch, with new downloads.
#335 [11:28] <mattym> Jyro, If it works that way, try adding the old world to it.
#336 [11:28] <Jyro> Alright give me a sec
#337 [11:29] * krtoo [webchat@adsl-d163.84-47-2.t-com.sk] has joined #minecrafthelp
#338 [11:32] <krtoo> Hi I have question about language. If I download minecraft from official site Is it possibility to play it in slovak or czech language? thx
#339 [11:32] * P0ke0 [webchat@0543372a.skybroadband.com] has joined #minecrafthelp
#340 [11:33] <mattym> krtoo, The game has a language select option. I believe there are options for both of those languages.
#341 [11:33] <CapFan67> krtoo, Once installed, you can select your language from the Options menu.
#342 [11:33] <P0ke0> Hi, whenever I go to select a shaders pack, or join a singleplayer world my game stops responding and I have to force quit. Even on complete vanilla minecraft this happens, I tried reinstalling and that didn't work and I can't find any up-to-date solutions online
#343 [11:33] <Jyro> mattym I have to go eat dinner, so thanks for this already ;)
#344 [11:34] <CapFan67> P0ke0, Does your game stop responding without Shaders or Optifine installed?
#345 [11:34] <P0ke0> yes
#346 [11:35] <CapFan67> P0ke0, Does the game client load ok, but only stops responding when you load a world?
#347 [11:35] * michelle [webchat@xd4ed8731.cust.hiper.dk] has joined #minecrafthelp
#348 [11:35] * Jyro [webchat@178-117-132-185.access.telenet.be] has quit. (Quit: webchat.esper.net)
#349 [11:36] <P0ke0> the launcher works fine, loading in the game initially stops responding on rare occasions, options menu works, but singleplayer (and I'm guessing multiplayer and realms) stop responding instantly
#350 [11:36] <CapFan67> P0ke0, Load the vanilla client. Go into video settings and Toggle your "Use VBOs". See if a world loads.
#351 [11:36] <michelle> what do i do if i can't remember the email i have used to create my minecraft account?
#352 [11:36] <Greymagic27> michelle, Hi
#353 [11:36] <Greymagic27> I can give you a link to reset your email
#354 [11:37] <P0ke0> ok
#355 [11:37] <michelle> okay thx
#356 [11:37] <Greymagic27> ??> michelle account/reset-email
#357 [11:37] <Absol> michelle: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#358 [11:38] <krtoo> ok thx for answer :-)
#359 [11:38] * krtoo [webchat@adsl-d163.84-47-2.t-com.sk] has quit. (Quit: webchat.esper.net)
#360 [11:39] <michelle> no it just go to login
#361 [11:39] * Xavion [webchat@151.177.67.29] has joined #minecrafthelp
#362 [11:39] <Xavion> HI!
#363 [11:40] <Xavion> I need help with forgotten account
#364 [11:40] <Greymagic27> michelle, So you can't reset your email?
#365 [11:40] <P0ke0> CapFan67 it didn't work, however when it says that the game stops responding it says that my Java stopped, not minecraft however getting a different version of java didn't help
#366 [11:41] * Xavion [webchat@151.177.67.29] has quit. (Client Quit)
#367 [11:41] <michelle> when i go to the link absol sent it goes to where i need to login to my account
#368 [11:41] <michelle> but the problem is that i can't remember my email
#369 [11:41] <mattym> michelle, Was the account ever Migrated?
#370 [11:42] * Karmapuma [webchat@239.90.137.88.rev.sfr.net] has joined #minecrafthelp
#371 [11:42] * mplok [webchat@h186.71.96.50.dynamic.ip.windstream.net] has joined #minecrafthelp
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#373 [11:44] <CapFan67> P0ke0, Does your error dialog box include a "more details" button? If so, what else do you see? If not, I'll give you instructions to post your log to review the specific error.
#374 [11:45] <P0ke0> i'll see
#375 [11:45] <michelle> i created my account in 2016 so i think i created an mojang account but the problem is that my old computer is dead and i cant remember my email i used cause every time i should play minecraft it just logged in automatic
#376 [11:46] * Mrwarps [webchat@atoulon-651-1-164-191.w86-211.abo.wanadoo.fr] has joined #minecrafthelp
#377 [11:46] <Mrwarps> Hi
#378 [11:46] <Karmapuma> hello, i've an annoying issue with my server/minecraft, i host my server on a secondary computer running with mageia (linux distribution), the server start without any problems, but when i try to log in with my primary computer, it the io.netty.channel.abstractChannel$AnnotatedConnectException: Connection timed out: no further information
#379 [11:46] <michelle> so now i dont know what to do cause the only thing i know is my username and my code but if you created your account after 2012 you have to use your email to login
#380 [11:47] <Karmapuma> it say* not it the
#381 [11:48] <mattym> ??> michelle account/forgot-email
#382 [11:48] <Absol> michelle: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#383 [11:48] <Mrwarps> I would like to change my email address, because the one used in my account, is no longer active. Also I don’t remember my password anymore.
#384 [11:48] <P0ke0> CapFan67 there is no more details option, however I noticed that it only officially stop responding when trying to load shaders with optifine, otherwise it just freezes and doesn't let me quit aside from task manager
#385 [11:49] <CapFan67> P0ke0, Let's see if you have any incompatible software loaded that might result in the "not responding" issue:
#386 [11:49] <CapFan67> ??> P0ke0 tools/hjt
#387 [11:49] <Absol> P0ke0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#388 [11:49] <Absol> P0ke0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#389 [11:50] <P0ke0> ok
#390 [11:54] <P0ke0> Here: https://paste.ubuntu.com/p/yGgCpt2Pwk/
#391 [11:56] <CapFan67> P0ke0, You have malware installed known to cause the "not responding" issue (PremierOpinion). I will provide removal instructions. You also have over applications (Discord, Parsec). Turn off the overlays which can also cause "not responding" issues.
#392 [11:56] <CapFan67> ??> P0ke0 av/adwcleaner
#393 [11:56] <Absol> P0ke0: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#394 [11:56] <Absol> P0ke0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#395 [12:01] * michelle [webchat@xd4ed8731.cust.hiper.dk] has quit. (Quit: webchat.esper.net)
#396 [12:09] <P0ke0> ok thank you, i'll do that now
#397 [12:13] * P0ke0 [webchat@0543372a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#398 [12:19] <Karmapuma> i resolved the problem byee
#399 [12:24] * Abz [webchat@ip-31-205-24-36.ask4internet.com] has quit. (Quit: webchat.esper.net)
#400 [12:24] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
#401 [12:24] * AnrDaemon [~ZNC@darkdragon-nln.starlink.ru] has joined #minecrafthelp
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#404 [12:27] * Tikxtikxklok [webchat@ip4da216cc.direct-adsl.nl] has joined #minecrafthelp
#405 [12:27] <Tikxtikxklok> ik heb windows 10
#406 [12:28] <P0ke0> Hi, I was the person who had the minecraft responding issue, just wanted to say that it's fixed now, thank you
#407 [12:28] * P0ke0 [webchat@0543372a.skybroadband.com] has quit. (Client Quit)
#408 [12:28] <CapFan67> woosh...
#409 [12:28] * Tikxtikxklok [webchat@ip4da216cc.direct-adsl.nl] has quit. (Client Quit)
#410 [12:41] * zalacapel [webchat@127.red-95-121-124.dynamicip.rima-tde.net] has joined #minecrafthelp
#411 [12:41] <zalacapel> Hi, anybody helping there?
#412 [12:45] <Greymagic27> zalacapel, Hi!
#413 [12:45] <Greymagic27> How can we help?
#414 [12:45] <zalacapel> hi Grey
#415 [12:45] <zalacapel> I think somebody hacked my account
#416 [12:46] <Greymagic27> zalacapel, How so?
#417 [12:46] <zalacapel> first I tried to log in minecraft (I did it four days ago with no problem), but it said that my username or password was not right
#418 [12:47] <zalacapel> then I tried to reset the password, but no message was received in my email address (I checked it was the email address I used when register)
#419 [12:47] <Greymagic27> ??> zalacapel account/send-email
#420 [12:47] <Absol> zalacapel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [12:47] <Absol> zalacapel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [12:48] <zalacapel> then I checked that just on yesterday i received an email notifying me the migration of the account to a mojang account, but I never requested that migration
#423 [12:48] <zalacapel> They are replying messages with a month of delay?
#424 [12:48] <Greymagic27> Sadly yes. It's due to the holiday backlog
#425 [12:49] <zalacapel> holidays in february?
#426 [12:49] <zalacapel> is it common in sweden?
#427 [12:49] <zalacapel> or due to christmas holidays?
#428 [12:49] <Greymagic27> Christmas holidays
#429 [12:50] <zalacapel> well... so somebody is gonna enjoy a hacked account for a month or more
#430 [12:50] <zalacapel> isn't possible to play minecraft offline without log in?
#431 [12:50] <Greymagic27> Sadly not
#432 [12:50] <zalacapel> I thought it was possible, at least some time before I remember it was possible
#433 [12:51] <zalacapel> well....
#434 [12:51] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:200c:5143:8b86:389b] has quit. (Ping timeout: 183 seconds)
#435 [12:51] <zalacapel> thank you Greymagic
#436 [12:51] <zalacapel> very much
#437 [12:51] <zalacapel> greetings from sunny Spain
#438 [12:51] <Greymagic27> Your welcome. Good luck
#439 [12:52] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:3100:7cb7:315:7af8] has joined #minecrafthelp
#440 [13:00] * DefensiveDuck [webchat@CPEf0f24941e943-CMf0f24941e940.cpe.net.cable.rogers.com] has joined #minecrafthelp
#441 [13:00] <DefensiveDuck> I need help.
#442 [13:00] <Greymagic27> DefensiveDuck, Hi! How can we help?
#443 [13:01] <DefensiveDuck> I setup port fowarding for my minecraft server, and i need to give my friend my localhost right, So when i go to 127.0.0.1 it says it refused to connect and ive even disabled my antivirus and my firewall and nothing has worked.
#444 [13:02] <Greymagic27> What about connecting with the ip 'localhost' ?
#445 [13:02] <DefensiveDuck> this? http://localhost/
#446 [13:02] <Greymagic27> Yea, just put in the ip box 'localhost'
#447 [13:03] <DefensiveDuck> ohh yeah on minecraft yeah it works
#448 [13:03] <DefensiveDuck> even my iPv4 address:25565 works..
#449 [13:03] <DefensiveDuck> I just need my localhost but its not working
#450 [13:09] <DefensiveDuck> ?
#451 [13:09] <CapFan67> DefensiveDuck, "localhost" means the machine itself. No one else can connect to you using "localhost", since on their machine it means their machine.
#452 [13:09] <CapFan67> DefensiveDuck, If they're in the same room as you, they will connect to your LAN IP.
#453 [13:09] <CapFan67> DefensiveDuck, If they're not on your network, you need to setup your router and they'll connect to your Internet IP.
#454 [13:10] <DefensiveDuck> oh
#455 [13:10] <CapFan67> DefensiveDuck, Also, you said you setup your port forwarding using "local host". Your port forwarding should point to your LAN IP, not 127.0.0.1.
#456 [13:11] <DefensiveDuck> Okay, yeah i put the 192.168.x.xx
#457 [13:11] <DefensiveDuck> on port forwarding
#458 [13:12] <DefensiveDuck> well for future reference, how can i see my localhost?
#459 [13:12] <DefensiveDuck> it says
#460 [13:12] <CapFan67> DefensiveDuck, Again, "localhost" means "Me!". Anytime any device uses "localhost", it references the device itself.
#461 [13:12] <DefensiveDuck> https://paste.ubuntu.com/p/5bfRTnTRy9/
#462 [13:13] <DefensiveDuck> yeah but how do i fix the problem that it refused to connect?
#463 [13:13] <CapFan67> DefensiveDuck, It sounds like you need a tutorial on some fundamentals. Here is a resource:
#464 [13:13] <CapFan67> ??> DefensiveDuck mp/server-setup
#465 [13:13] <Absol> DefensiveDuck: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#466 [13:13] <DefensiveDuck> thank you
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#469 [13:21] <DefensiveDuck> but the problem about refused to connect tho
#470 [13:21] <DefensiveDuck> how do i fix that?
#471 [13:21] * iudicoletum [webchat@136.63.56.21] has joined #minecrafthelp
#472 [13:22] <CapFan67> DefensiveDuck, Connection refused normally roots back to av/firewall settings or incorrectly programmed router.
#473 [13:22] <iudicoletum> I am incapable of accessing my account, either to connect to mojang or via minecraft
#474 [13:22] <urielsalis> (or using the wrong IP)
#475 [13:22] <urielsalis> iudicoletum, what happens when you try?\
#476 [13:22] <iudicoletum> wrong user name or password,
#477 [13:23] <iudicoletum> i try to reset password
#478 [13:23] <iudicoletum> put in my email and it never emails me
#479 [13:23] <urielsalis> ??> iudicoletum account/send-email
#480 [13:23] <Absol> iudicoletum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#481 [13:23] <DefensiveDuck> Thank u
#482 [13:23] <Absol> iudicoletum: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#483 [13:24] <iudicoletum> when i try to get them to send an email to me it never is sent, its as if i dont have an account anymore
#484 [13:25] <urielsalis> iudicoletum, follow the instructions Absol gave you
#485 [13:25] <iudicoletum> I dont have a transaction ID or gift code cause i baught minecraft over 10 years ago
#486 [13:25] <urielsalis> ??> iudicoletum account/trans-id
#487 [13:25] <Absol> iudicoletum: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#488 [13:26] * ethan [webchat@c-66-41-117-64.hsd1.mn.comcast.net] has joined #minecrafthelp
#489 [13:27] <ethan> I am not receiving support emails from Mojang, why not? ive checked spam and every other folder and waited the 15 minutes like suggested.
#490 [13:27] <urielsalis> ??> ethan account/send-email
#491 [13:27] <Absol> ethan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#492 [13:27] <Absol> ethan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#493 [13:27] <ethan> ok I did thanks
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#496 [13:39] * Zielonka33 [webchat@89-67-54-170.dynamic.chello.pl] has joined #minecrafthelp
#497 [13:39] <Zielonka33> help!
#498 [13:39] <Zielonka33> I can count on someone for help
#499 [13:39] <Zielonka33> because I've been waiting for over 3 weeks
#500 [13:40] <Zielonka33> !!!!!!!!!!!!!
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#502 [13:42] * MasterRed0 [webchat@188.147.35.223.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#503 [13:43] <MasterRed0> My minecraft launcher is working correctly, but when I try to enter any world the game crashes. Need help
#504 [13:46] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#505 [13:47] <UmbreonGurl> Hi there, my account was recently hacked and I bought the game so so long ago I didn't still have the transaction ID for when i bought the game. However, I did have a transaction ID for when i bought a realm for my account. Do you think that would still be good enough?
#506 [13:47] <UmbreonGurl> Or do I need to go digging for the id for when I bought the game do you think?
#507 [13:47] <urielsalis> UmbreonGurl, contact Mojang and ask
#508 [13:47] <urielsalis> ??> MasterRed0 launcher/log
#509 [13:47] <Absol> MasterRed0: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#510 [13:48] <UmbreonGurl> Alright I contacted them with that info and I'm assuming they'd tell me if it wasn't good enough?
#511 [13:48] <urielsalis> UmbreonGurl, yep
#512 [13:48] <UmbreonGurl> Awesome
#513 [13:48] <UmbreonGurl> thanks for the help
#514 [13:51] <MasterRed0> still not working
#515 [13:51] <UmbreonGurl> And just checking, mojang doesn't have a phone number correct?
#516 [13:52] <MasterRed0> I dont knok, but I think my problem is a little more complicated...
#517 [13:52] <MasterRed0> know
#518 [13:52] <urielsalis> UmbreonGurl, no
#519 [13:52] <urielsalis> MasterRed0, still waiting for the log
#520 [13:52] <MasterRed0> Should I put it here?
#521 [13:52] <UmbreonGurl> Alright thanks. I figured they didn't since there wasn't any listed but I figured better safe than sorry
#522 [13:53] <urielsalis> MasterRed0, yes
#523 [13:56] * CornyLaury [webchat@70.28.224.106] has joined #minecrafthelp
#524 [13:56] * swocks [webchat@97e3a895.skybroadband.com] has joined #minecrafthelp
#525 [13:57] <swocks> Hi, every single minecraft texture pack I use doesn't work, it only applies to the title screen and chat but all the blocks stay the same
#526 [13:57] <swocks> No matter what MC version or texture pack
#527 [13:57] <MasterRed0> I cant put it here
#528 [13:57] <mattym> MasterRed0, You need to put the link you were instructed to make here, not the full log.
#529 [13:57] <CornyLaury> I have been having trouble logging into my account, attempts to reset my password have not worked. I logged into this account a few months ago with the same email address so I know its the right one
#530 [13:57] <urielsalis> CornyLaury, you receive the email?
#531 [13:58] <CornyLaury> no
#532 [13:58] <CornyLaury> no email came through, for the password reset. I attempted it 30 mins ago
#533 [13:58] <MasterRed0> https://paste.gg/p/anonymous/858e786c5c764b65b00dbd2e931bfc3b
#534 [13:58] <urielsalis> ??> CornyLaury account/send-email
#535 [13:58] <Absol> CornyLaury: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#536 [13:58] <Absol> CornyLaury: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#537 [13:59] * Cameron [webchat@cpe-173-93-68-40.ec.res.rr.com] has joined #minecrafthelp
#538 [13:59] <mattym> MasterRed0, And is it only when you try to start a world? The main menu works fine?
#539 [13:59] <CornyLaury> Ok, I did already send the email to Mojang
#540 [13:59] <MasterRed0> yes
#541 [13:59] <CornyLaury> so I guess I will wait
#542 [13:59] <mattym> ??> MasterRed0 win/dxdiag
#543 [13:59] <Absol> MasterRed0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#544 [13:59] <swocks> Hi, every single minecraft texture pack I use doesn't work, it only applies to the title screen and chat but all the blocks stay the same
#545 [13:59] <swocks> No matter what MC version or texture pack
#546 [14:00] <Cameron> I was wondering if there is or isnt cross platforms, cause I want to play minecraft from my ps4 but have my cousin who plays mobile join my servers.
#547 [14:00] <mattym> swocks, Are the texture packs specifically made for the version you are using?
#548 [14:00] <swocks> Yes
#549 [14:00] <mattym> Cameron, PS4 does not have Cross-Platform play.
#550 [14:00] <swocks> What does Use Vsync and Use VBOs do?
#551 [14:01] * CornyLaury [webchat@70.28.224.106] has quit. (Client Quit)
#552 [14:01] <mattym> ??> swocks win/reinst
#553 [14:01] <Absol> swocks: You may need to reinstall the locally installed files that Minecraft puts into place.
#554 [14:01] <Absol> swocks: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#555 [14:01] <Cameron> Is that because of sony or does that have to do with mojang?
#556 [14:01] <mattym> Cameron, A little bit of both.
#557 [14:01] * swocks [webchat@97e3a895.skybroadband.com] has quit. (Quit: webchat.esper.net)
#558 [14:02] <Cameron> Are you guys able to chat with Sony and make cross platforming between Ps4 and Mobile possible?
#559 [14:02] <mattym> Cameron, We are not Mojang.
#560 [14:03] <urielsalis> Cameron, And Mojang did say they are trying, they are not the only game asking for it
#561 [14:03] <Cameron> ok thanks for answering my questions
#562 [14:03] <Cameron> ok thanks for answering my questions
#563 [14:04] * Cameron [webchat@cpe-173-93-68-40.ec.res.rr.com] has left #minecrafthelp
#564 [14:05] <MasterRed0> https://paste.ubuntu.com/p/PTzNHCtj73/
#565 [14:05] <mattym> ??> MasterRed0 tools/hjt
#566 [14:05] <Absol> MasterRed0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#567 [14:05] <Absol> MasterRed0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#568 [14:08] <MasterRed0> https://paste.ubuntu.com/p/QFGVqcT3rH/
#569 [14:09] <mattym> MasterRed0, Ok, you will need to remove Premier Opinion with the tool Absol will link below.
#570 [14:09] <mattym> ??> MasterRed0 av/adwcleaner
#571 [14:09] <Absol> MasterRed0: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#572 [14:09] <Absol> MasterRed0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#574 [14:13] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#575 [14:29] * BelgiumbloodYT [webchat@168.42-240-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#576 [14:30] <BelgiumbloodYT> Hello, some years ago i bought the minecraft card in a store. Today i wanted to log back in to my minecraft account but i can't login, none of my emails work and my username doesn't work aswell. Can you help me with this?
#577 [14:32] * yeslandia [webchat@ool-944a1a40.dyn.optonline.net] has joined #minecrafthelp
#578 [14:33] <yeslandia> if i deleted an email that was linked to my minecraft account, is there a way to get that account back?
#579 [14:33] * BelgiumbloodYT [webchat@168.42-240-81.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
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#582 [14:44] <mattym> yeslandia, Do you remember the password and security questions?
#583 [14:45] <yeslandia> im pretty sure i know what my password is but i wouldnt really know
#584 [14:46] <mattym> yeslandia, You can try the following information Absol posts.
#585 [14:46] <mattym> ??> yeslandia account/reset-email
#586 [14:46] <Absol> yeslandia: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#587 [14:50] * jg84 [webchat@pool-173-56-48-178.nycmny.fios.verizon.net] has joined #minecrafthelp
#588 [14:50] <jg84> when logging into mojang, can you use the same un/pw as used on minecraft pe?
#589 [14:50] <mattym> jg84, No
#590 [14:51] <jg84> so does that also mean anything purchased under mincraft pe cannot be carried over to java or win10 edition?
#591 [14:51] <urielsalis> jg84, if with PE you mean the bedrock edition, then you can carry it to Windows 10
#592 [14:51] <yeslandia> guess i dont know what my password is, does that mean the accounts lost?
#593 [14:51] <mattym> jg84, To Java, no. Win 10 yes.
#594 [14:51] <urielsalis> jg84, but not everything is available in both platforms
#595 [14:52] * Laurent [webchat@bff85-1-78-220-62-19.fbx.proxad.net] has joined #minecrafthelp
#596 [14:52] <mattym> yeslandia, No, it just means you will need to contact Mojang.
#597 [14:52] <mattym> ??> yeslandia account/send-email
#598 [14:52] <Absol> yeslandia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#599 [14:52] <Absol> yeslandia: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#600 [14:52] <jg84> thanks mattym and urielsalis
#601 [14:52] <jg84> bye
#602 [14:52] * jg84 [webchat@pool-173-56-48-178.nycmny.fios.verizon.net] has quit. (Client Quit)
#603 [14:52] * PCBenDexYT [webchat@host-78-144-178-140.as13285.net] has joined #minecrafthelp
#604 [14:53] <PCBenDexYT> hello?
#605 [14:53] <yeslandia> i have already sent an email to mojang asking about the account but i dont have the transaction id for the purchase of minecraft but i have the transaction id for things i bought on that account. would that count?
#606 [14:53] <mattym> yeslandia, There are no things to buy on the account.
#607 [14:53] <yeslandia> i meant like on servers
#608 [14:54] <urielsalis> yeslandia, servers are third parties
#609 [14:54] <mattym> yeslandia, Yeah, as far as Mojang is concerned, they don't care about that stuff.
#610 [14:54] <yeslandia> is there not a way to see that those purchases are conected to that account?
#611 [14:54] <mattym> yeslandia, No
#612 [14:55] <yeslandia> guess i got to rebuy minecraft
#613 [14:55] <PCBenDexYT> When I start up the app it says not responding and ive tried restarting my pc several times and still the same thing happens. can someone help?
#614 [14:55] <mattym> ??> PCBenDexYT tools/hjt
#615 [14:55] <Absol> PCBenDexYT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#616 [14:55] <Absol> PCBenDexYT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#617 [14:56] <PCBenDexYT> it says I cannot reach the page
#618 [14:57] <mattym> PCBenDexYT, Then you will need to review this page https://minecraftirc.net/support-articles/known-incompatible-software/
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#620 [15:02] * happy4faith [webchat@ti0040a400-2685.bb.online.no] has joined #minecrafthelp
#621 [15:02] <happy4faith> Hello
#622 [15:04] <happy4faith> I cannot log in
#623 [15:06] * happy4faith [webchat@ti0040a400-2685.bb.online.no] has joined #minecrafthelp
#624 [15:06] <happy4faith> I need help
#625 [15:06] * happy4faith [webchat@ti0040a400-2685.bb.online.no] has quit. (Client Quit)
#626 [15:32] * PCBenDexYT [webchat@host-78-144-178-140.as13285.net] has joined #minecrafthelp
#627 [15:33] <PCBenDexYT> when I start up my app it says app not responding, I have tried restarting my pc multiple times and the same thing happens. can someone help?
#628 [15:34] <PCBenDexYT> hello?
#629 [15:45] * JhonataSilva [webchat@177-131-88-184.dynamic.desktop.com.br] has joined #minecrafthelp
#630 [15:46] <JhonataSilva> algum br pode me ajudar ? ou vou ter que falar em ingles
#631 [15:47] <JhonataSilva> someone here ?that can help
#632 [15:48] <JhonataSilva> please ?
#633 [15:52] * Cheated [webchat@24-171-4-206.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#634 [15:54] <Cheated> Question...I bought MC Java Ed. recently...after Oct 2018. When I bought it, there was no notice about MC Win10 Ed no longer being offered. In fact, quite the opposite. There is still a button to redeem it. But it does not work. Part of the reason I bought it was to get Win10 ed free. Now I feel cheated. Any recourse for me?
#635 [15:55] <mattym> Cheated, What do you mean it does not work?
#636 [15:56] <Cheated> It will not give me the code. SupposedJava Ed
#637 [15:57] <mattym> Cheated, On what page are you looking for it?
#638 [15:57] <Cheated> * Supposedly it is not available after oct 2018. Never said that upfront.
#639 [15:57] <Cheated> I had to Google to get that info
#640 [15:58] <mattym> Cheated, On what page are you looking for the code?
#641 [16:03] <Cheated> from account.mojang.com
#642 [16:04] * Gabe [webchat@79-75-34-127.dynamic.dsl.as9105.com] has joined #minecrafthelp
#643 [16:05] <Cheated> It is the page where I downloaded the game. It shows my current account information. Microsoft/Mojang have provided a terrible interface, but it is what we have
#644 [16:05] * Gabe [webchat@79-75-34-127.dynamic.dsl.as9105.com] has quit. (Client Quit)
#645 [16:06] <mattym> Cheated, what is the actual page address
#646 [16:06] <Cheated> https://account.mojang.com/me
#647 [16:07] <mattym> Cheated, if you had a code it would show up on that page.
#648 [16:08] <mattym> Cheated, If you do not see a code, the redmption buttion is for redeeming other things to that Mojamg account, not the Win10 Edition.
#649 [16:09] <Cheated> wow. YES I KNOW. That is the point. They promised me the code when I bought the game. Only AFTER I bought the game do they tell you that the Win10 Ed is no longer available. That is why I am trying to find out if I have any other recourse that the forum may know of.
#650 [16:10] <mattym> Cheated, If you bought it after October 19th, they promised nothing other than the game you actually paid for.
#651 [16:10] <Cheated> When I click the redeem button it sends me to https://account.mojang.com/redeem
#652 [16:11] <Cheated> On that page is a big green button that says redeem under "Redeem Minecraft for Windows 10". I hit redeem there and I get a blank field where the code should be'
#653 [16:11] <Cheated> It said I would get it when I bought it.
#654 [16:11] <mattym> That is to redeem a code if you have one from somewhere else l.
#655 [16:12] <Cheated> The information was on the screen when I bought it...and so actually they did. Maybe they didn't change their web page but that is not my fault.
#656 [16:12] <mattym> If you bought it after October, it did not say anything of the sort
#657 [16:12] <Cheated> It ABSOLUTELY did
#658 [16:13] <mattym> The webpage removed that information before the end of the deal.
#659 [16:13] <Cheated> Well then they missed something.
#660 [16:17] <Cheated> If they removed it, how would I know of the deal? The only reason I feel cheated is BECAUSE I saw it. Idiot.
#661 [16:23] * Hooligan [webchat@pool-98-113-22-72.nycmny.fios.verizon.net] has joined #minecrafthelp
#662 [16:24] <Hooligan> Hello
#663 [16:29] * Hooligan [webchat@pool-98-113-22-72.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#664 [16:30] * pixelsunshine [webchat@ip-31-0-120-172.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#665 [16:30] <pixelsunshine> Hello everyone, something weird happened to my .minecraft folder an hour ago
#666 [16:31] * im_stuck [webchat@99-43-232-226.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#667 [16:32] <im_stuck> hey can anyone help me with my problem?
#668 [16:32] <pixelsunshine> : (
#669 [16:32] <im_stuck> I've been trying to play and its not working
#670 [16:35] * pixelsunshine [webchat@ip-31-0-120-172.multi.internet.cyfrowypolsat.pl] has quit. (Quit: webchat.esper.net)
#671 [16:36] * Celes [webchat@host33.190-230-215.telecom.net.ar] has joined #minecrafthelp
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#673 [16:40] * UnRealDinnerbone_ [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#674 [16:42] * UnRealDinnerbone_ is now known as UnRealDinnerbone
#675 [16:52] * Celes [webchat@host33.190-230-215.telecom.net.ar] has joined #minecrafthelp
#676 [16:52] * Alex2 [webchat@65-36-105-223.dyn.grandenetworks.net] has joined #minecrafthelp
#677 [16:52] <Alex2> Hello
#678 [16:53] <Celes> How can I fix this??: icon_16x16.png missing file
#679 [16:53] <Alex2> When I log into minecraft, it continues to say "unable to create temporary directory"
#680 [16:53] <Alex2> What is going on?
#681 [16:53] <Celes> I can´t start the game
#682 [16:54] <Alex2> How can I fix this
#683 [16:55] * Celes [webchat@host33.190-230-215.telecom.net.ar] has quit. (Client Quit)
#684 [17:08] * MrBlue [webchat@96-2-193-2-static.midco.net] has joined #minecrafthelp
#685 [17:09] <MrBlue> Anyone here?
#686 [17:14] <MrBlue> I'm not getting any email back from forgot password and never recieved an email from Mojang on an email change or anything like that do yall know of any spam filter I may be missing that's not letting me get my Mojang emails in gmail?
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#690 [17:18] <DoomShroom> My account was stolen through my email which was hacked beforehand about a year and a half ago or so. this means the email tied to the acc has been changed as well as the password and mojang support wont help me
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#694 [17:26] * Myaccgothscked [webchat@104-12-66-157.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#695 [17:26] <Myaccgothscked> Can u help
#696 [17:26] <Myaccgothscked> my
#697 [17:26] <gamervirus> the e-mail to my account was shut down now i can't change it plez help
#698 [17:27] <Myaccgothscked> so it’s been 6 days and mojang has not responded how long till they respond I sent it on feb 9
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#705 [17:40] * dgg [webchat@163.red-79-145-54.dynamicip.rima-tde.net] has joined #minecrafthelp
#706 [17:40] <dgg> how i fix io.netty.channel.abstractchannel$annotatedconnectexception timed out no further information
#707 [17:40] <dgg> ?
#708 [17:41] * Strongo85 [webchat@c-73-98-39-25.hsd1.nm.comcast.net] has joined #minecrafthelp
#709 [17:42] <Strongo85> I have been playing minecraft since beta, repurchased the game for connection with ps4, and now i can't log into my old email account or remember my password. I believe i been hacked what can i do.
#710 [17:45] * Ivan6 [webchat@pool-71-179-176-95.bltmmd.fios.verizon.net] has joined #minecrafthelp
#711 [17:46] * mollydudley [webchat@c-98-243-96-90.hsd1.mi.comcast.net] has joined #minecrafthelp
#712 [17:46] <Ivan6> is this a place i can get my account recovered?
#713 [17:47] <mollydudley> I attempted to try the snapshot last night after logging out of a server I play on. I did the updates, attempted to get on a single player, but crashed repeatedly. So I swapped back to 1.13.12 and now I crash every time I log on to the server. I have deleted my minecraft jar and tried reloading, still not working.
#714 [17:50] <Strongo85> just run a full uninstall
#715 [17:50] <Strongo85> under programs
#716 [17:50] <Strongo85> molly
#717 [17:50] <Strongo85> and reinstall
#718 [17:50] <Strongo85> otherwise its a bug and don't mess with snapshots until its fixed
#719 [17:50] <Strongo85> do print screen instead
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#721 [17:51] <mattym> ??> mollydudley launcher/log
#722 [17:51] <Absol> mollydudley: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#723 [17:52] <Ivan6> is this a place i can get my account recovered?
#724 [17:52] <mattym> Ivan6, No
#725 [17:52] <mattym> ??> Ivan6 account/send-email
#726 [17:52] <Absol> Ivan6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#727 [17:52] <Absol> Ivan6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#728 [17:53] <Ivan6> i sent an email days ago and havent got a response what is the typical turn around on this?
#729 [17:53] <mollydudley> For some strange reason it is working now. But I crashed repeatedly. I think I am going to go try the snapshot again
#730 [17:57] <mollydudley> https://paste.ubuntu.com/p/TJQ3hHRfdn/
#731 [17:57] <mollydudley> That was going in to a single player on snapshot
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#733 [17:58] <mollydudley> Swapping back to 1.13.2 to try to get on server
#734 [17:58] <mattym> mollydudley, Get the log from 1.13.2 if it crashes
#735 [17:59] <mollydudley> https://paste.ubuntu.com/p/MdKBg5JCN4/
#736 [17:59] <mollydudley> https://paste.ubuntu.com/p/RqPxZnbdW3/
#737 [17:59] <mattym> ??> mollydudley win/dxdiag
#738 [18:00] <Absol> mollydudley: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#740 [18:00] <mollydudley> First was crash on snapshot. second was crash report for 13. last was the log
#741 [18:00] <mattym> mollydudley, Follow the new instructions Absol sent.
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#743 [18:03] <mollydudley> https://paste.ubuntu.com/p/8TthTRVSYR/
#744 [18:03] <mattym> mollydudley, Ok one moment.
#745 [18:04] <mattym> mollydudley, Looks like you need a driver update.
#746 [18:04] <mattym> ??> mollydudley oem/hp/product-number
#747 [18:04] <Absol> mollydudley: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#748 [18:04] <Absol> mollydudley: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
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#750 [18:05] <mollydudley> G6U46UA#ABA
#751 [18:05] <mollydudley> Sorry. I am multi-tasking
#752 [18:07] <mattym> mollydudley, Ok, the one HP has listed is the one you currently have. Give me a moment.
#753 [18:09] <mattym> mollydudley, Lets see if the one directly from Intel will work for you. Download and Install the 1st .exe file listed on the left of this page https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
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#757 [18:11] <Rabbit> Hello does anyone know how to solve the io.netty.channel.abstractchannel$annotated problem?
#758 [18:11] <mattym> Rabbit, Whats the full error?
#759 [18:11] <Rabbit> It's not a firewall issue, nor is it an issue regarding my ports
#760 [18:11] <mollydudley> I am working on that install matty
#761 [18:11] <Rabbit> One second let me recreate it and see
#762 [18:13] <mollydudley> Got an error. This computer does not meet the minimum requirements for installing the software
#763 [18:13] <Rabbit> io.netty.channel.abstractchannel$AnnotatedConnectException: Connection Timed Out: No Further Information
#764 [18:14] <mattym> mollydudley, Was afraid of that. You will need to contact HP support so they can talk you through installing the one from Intel.
#765 [18:14] <mollydudley> Which means that probably won't help me as its a 5 year old computer. Thanks guys
#766 [18:14] <mattym> mollydudley, Otherwise, the snapshots and 1.14 will not work on that PC until you install that update.
#767 [18:14] <mattym> mollydudley, On 1.13.2, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#768 [18:15] <mattym> Rabbit, Do you get that when trying to connect to a server?
#769 [18:15] <mollydudley> they are
#770 [18:15] <Rabbit> Yes, my own server in fact
#771 [18:15] <mattym> Rabbit, Is the server on your same network, or hosted elsewhere?
#772 [18:15] <Rabbit> same network
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#774 [18:16] <mattym> Rabbit, Same computer or another on the network?
#775 [18:16] <Rabbit> same computer
#776 [18:16] <mattym> Rabbit, Try connecting with localhost as the server address.
#777 [18:17] <Dedeezz> my minecraft is giving error saying that the problem is the drivers
#778 [18:17] <mattym> ??> Dedeezz win/dxdiag
#779 [18:17] <Absol> Dedeezz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#780 [18:17] <Rabbit> That worked. Will my other players encounter the same problem though?
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#782 [18:18] <mattym> Rabbit, Depends.
#783 [18:18] <mattym> Rabbit, When you are on the same computer as the server, use localhost. If you are on another computer on the same network, use the local/internal IP.
#784 [18:18] * Dedeezz [webchat@130gbwmdg.bwnet.com.br] has joined #minecrafthelp
#785 [18:18] <mattym> Rabbit, Anyone outside your network will need to use the Public IP.
#786 [18:19] <Rabbit> Alright, what is the cause of this error though? Does anyone know?
#787 [18:19] <Dedeezz> I already did the instructions
#788 [18:19] <mattym> Dedeezz, We need the link to the report.
#789 [18:19] <Dedeezz> ok
#790 [18:19] <mattym> Rabbit, A lot of times, you cannot connect back to yourself, so when you are on the same computer, localhost cuts all that out.
#791 [18:20] <Rabbit> Ah I see. alright thank you very much for the help
#792 [18:21] <mattym> ??> Dedeezz scold/pm
#793 [18:21] <Absol> Dedeezz: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
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#795 [18:24] <mollydudley> Gotta love calling them and they start asking for money or give you to a robot
#796 [18:25] <mattym> mollydudley, You should probably ask specifically about: Bypassing the OEM driver lock. or something along those lines.
#797 [18:28] <mollydudley> The bot doesn't understand that lingo lol
#798 [18:29] <mattym> mollydudley, Not familiar at all with their phone system. But some keywords may be: Driver, Software, Install Error.
#799 [18:29] <mollydudley> I am running the HP support assistant now
#800 [18:29] <mollydudley> It's not a phone. Phone help they charge like 70 bucks to talk to you
#801 [18:29] <mattym> mollydudley, If you ever get to a person, my previous statement should get the ball rolling in the right direction.
#802 [18:29] <mollydudley> They have a semi brained robot that can answer some questions online or reroute you to pay money
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#806 [18:37] <mollydudley> Which of the drivers do I need to reinstall? There are 13 on my computer
#807 [18:38] <mattym> mollydudley, You need to install the Intel provided graphics driver.
#808 [18:38] <mattym> mollydudley, The one HP has is the one you already have.
#809 [18:38] <mollydudley> So should I call intel then?
#810 [18:39] <mattym> mollydudley, No, HP is the one that set up something to block it.
#811 [18:39] <mollydudley> Hmm.
#812 [18:40] <mollydudley> Downing the Intel Driver Support
#813 [18:42] <mollydudley> It found 2 updates. Let's go lol
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#815 [18:56] * Tyler [webchat@24.115.146.242.res-cmts.sth3.ptd.net] has joined #minecrafthelp
#816 [18:57] <Tyler> Hello, my account was hacked. they attempted to change the password, and i already changed it myself. What should my next course of action be?
#817 [18:58] <mattym> Tyler, If you already set a new password, you should be ok. If you used the same password for your email, change that too.
#818 [18:58] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#819 [19:00] <Tyler> Okay. They also claimed my windows 10 and downloaded it
#820 [19:02] * NettyGuy [webchat@072-181-108-192.res.spectrum.com] has joined #minecrafthelp
#821 [19:03] <NettyGuy> hello! im having trouble connecting to a friends locally hosted server but getting the error "io.netty.channel.abstractchannel$annotatedconnectexception" when i connect
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#823 [19:07] * Crack_Aw [webchat@x4d0b7992.dyn.telefonica.de] has joined #minecrafthelp
#824 [19:08] <Crack_Aw> hello
#825 [19:08] * dqrkened [webchat@d75-155-181-194.bchsia.telus.net] has joined #minecrafthelp
#826 [19:08] <dqrkened> minecraft keeps crashing when i launch it
#827 [19:08] <Crack_Aw> I forgot my email what can I do
#828 [19:08] * Sean [webchat@128.54.213.93] has joined #minecrafthelp
#829 [19:09] <Crack_Aw> I forgot my email what can I do
#830 [19:09] <Sean> How do I migrate my old Minecraft premium account into my Mojang account if I don't know the email
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#834 [19:11] <dqrkened> anyone?
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#837 [19:17] <mollydudley> Ok guys. Those didn't work, but I want to see if it was uploaded. What was the site I was sending uploads from?
#838 [19:18] <mattym> ??> mollydudley paste
#839 [19:18] <Absol> mollydudley: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#840 [19:18] <mollydudley> https://paste.ubuntu.com/p/nYXrgTKZHj/
#841 [19:19] <mollydudley> https://paste.ubuntu.com/p/pqVBZBk7n6/
#842 [19:19] <mattym> mollydudley, Can you get a new dxdiag report
#843 [19:19] <mollydudley> going
#844 [19:20] <mollydudley> https://paste.ubuntu.com/p/QqpW9Cp5sh/
#845 [19:20] <mattym> mollydudley, Ok lets see if a different way works.
#846 [19:21] <mollydudley> I have used the intel downloader. hp downloader we know doesn't work
#847 [19:21] <mattym> mollydudley, Instead of the .exe from here, grab the first zip file, and extract it somewhere you will be able to access it https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#848 [19:22] <mollydudley> unzipping as we speak
#849 [19:23] <mollydudley> next step?
#850 [19:23] <mattym> mollydudley, Ok, while its doing that, do you know how to get to the Windows Device Manager?
#851 [19:23] <mollydudley> I am sure I can google lol
#852 [19:24] <mattym> mollydudley, It should just show up if you use the search in the windows menu
#853 [19:24] <mollydudley> Got the device manager
#854 [19:25] <mattym> mollydudley, Ok, expand the Display adapters section.
#855 [19:25] <mollydudley> k
#856 [19:25] <mattym> mollydudley, You should see an entry for something like Intel HD Graphics 4600
#857 [19:25] <mollydudley> yes
#858 [19:25] <mattym> mollydudley, Right click that, select Update driver, on the next page see if you have the Browse My computer option.
#859 [19:26] <mollydudley> yes
#860 [19:26] <mattym> mollydudley, Select that, then enter the folder you extracted the download to.
#861 [19:26] <mattym> mollydudley, Then click next.
#862 [19:27] <mollydudley> There are a lot of things. Do I do x64 Lang Graphics Display Audio?
#863 [19:28] <mattym> mollydudley, What do you mean a lot of things?
#864 [19:28] <mollydudley> When I use 7-ip to open it. I get 4 folders , auto run, and a few other named things
#865 [19:28] <mattym> mollydudley, For now, just direct it to look at the folder all of the extracted things are in.
#866 [19:29] <mollydudley> ok I moved the items into a folder and directed it to that folder
#867 [19:30] <mattym> mollydudley, Hit next and see if it picks it up.
#868 [19:30] <mollydudley> it says it is up to date
#869 [19:30] <mollydudley> the best river software fo your device is already installed
#870 [19:31] <mattym> mollydudley, Ok, if you go back a page, maybe two, do you see an options similar to "let me choose from drivers on the PC"?
#871 [19:31] <mollydudley> yes
#872 [19:31] <mattym> mollydudley, Click that.
#873 [19:31] <mollydudley> letting it run. ti says all is fine
#874 [19:31] <mattym> mollydudley, Wait what?
#875 [19:32] <mollydudley> It says again. The best driver software for your device is already installed.
#876 [19:33] <mattym> mollydudley, After you click on the option to let me choose from the drivers on the PC, you need to click on Have Disk
#877 [19:33] <mollydudley> There was no spot for Have Disc
#878 [19:34] <mollydudley> Found Have Disck
#879 [19:34] <mattym> mollydudley, Ok, first get to the folder where the zip was extracted, then there should be a Graphcis folder in there.
#880 [19:34] <mollydudley> I see this
#881 [19:34] <mollydudley> Lang or igdlh64
#882 [19:35] <mattym> mollydudley, Select the igdlh64
#883 [19:35] <mollydudley> U gut ij
#884 [19:35] <mollydudley> it gave me lots of models
#885 [19:35] <mattym> mollydudley, Ok, this is where its gonna be specific to you, can you get me a screenshot of what you see?
#886 [19:36] <mollydudley> A few at a time lol
#887 [19:36] <mattym> mollydudley, Just get me one for now, so I have an idea of what we should be looking for.
#888 [19:37] <mollydudley> I can type faster than upload. Intel(r) HD Graphics, Intel(r) HD Graphics 5300, Intel(r) HD Graphics 5600, Intel(r) HD Graphics 6000
#889 [19:37] <mattym> mollydudley, You will need to use imgur or another image sharing site to get a link for the screenshot to share it here.
#890 [19:37] <mattym> mollydudley, Ok, look for Intel HD Graphics 4600
#891 [19:38] <mollydudley> Not in the list
#892 [19:38] <mollydudley> 5300 is lowest
#893 [19:39] <mattym> mollydudley, Ok, in the list does it also show stuff like Intel Core i#....
#894 [19:40] <mattym> where the number # is an actual number
#895 [19:40] <mollydudley> only one other than HD is Iris(TM) Graphics 6100 or Pro Graphics
#896 [19:41] <mattym> mollydudley, Ok, can you list all the other folders, besides the Graphics one, that were extracted from the zip file?
#897 [19:41] <mollydudley> DisplayAudio, Lang, x64
#898 [19:42] <mattym> mollydudley, Whats in x64?
#899 [19:42] <mollydudley> empty
#900 [19:42] <mattym> mollydudley, They may be out of order, are you sure Intel HD Graphics 4600 was no where in the list?
#901 [19:43] <mollydudley> yes
#902 [19:43] <mollydudley> There are exactly 9
#903 [19:44] <mattym> mollydudley, Ok, well it was a long shot anyway. try with the one that just says Intel HD Graphics with no number.
#904 [19:44] <mollydudley> ok
#905 [19:45] <mollydudley> I just got a warning that this could cause my computer to become unstable or stop working completely as windows is unable to verify if it is compatible
#906 [19:45] <mattym> mollydudley, Honestly, thats a possibility, its up to you if you want to try or not.
#907 [19:45] * peter [webchat@c-73-239-165-59.hsd1.wa.comcast.net] has joined #minecrafthelp
#908 [19:46] <peter> hi
#909 [19:46] <peter> i cant get into my account
#910 [19:46] * peter is now known as Guest78468
#911 [19:46] <mattym> Guest78468, What happens when you try?
#912 [19:46] <Guest78468> I do password reset and never recieve a email, Its been 5 years since I have been in
#913 [19:47] <mollydudley> Mattym I am going to hold off for the moment, see if it stabilizes with continued updates by minecraft or if HP is just lagging behind getting the software lined up. Thanks for all the help
#914 [19:47] <mattym> Guest78468, Have you checked any spam/junk mail folders?
#915 [19:47] <Guest78468> yes
#916 [19:49] <Guest78468> is there a way to see if my account is still active?
#917 [19:49] <mattym> Guest78468, If you are not getting the emails at all you will need to contact Mojang support.
#918 [19:49] <mattym> ??> Guest78468 account/send-email
#919 [19:49] <Absol> Guest78468: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#920 [19:49] <Absol> Guest78468: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#921 [19:49] <Guest78468> thanks I will try that
#922 [19:57] * Guinhi [webchat@cpc99474-lich12-2-0-cust2341.3-2.cable.virginm.net] has joined #minecrafthelp
#923 [19:57] <Guinhi> hi
#924 [20:01] * ajp803 [webchat@mta-98-4-38-19.buffalo.rr.com] has joined #minecrafthelp
#925 [20:03] <ajp803> I got invaild session when i went to log into a server so i restarted my game and when i went to log in it said invaild user/pass. when i restarted my PC and i dont have access to the email anymore
#926 [20:03] <ajp803> I have no idea what to do
#927 [20:09] * Guinhi [webchat@cpc99474-lich12-2-0-cust2341.3-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#928 [20:12] * BRA_777 [webchat@190.237.183.226] has joined #minecrafthelp
#929 [20:12] <BRA_777> Hello, good evening, please help me. I can not access my account since yesterday, I get an invalid email and / or password
#930 [20:13] <BRA_777> Can you help me link my old account: cesar_villegas26@hotmail.com to cesar_villegas2601@hotmail.com please
#931 [20:16] <ajp803> I got invaild session when i went to log into a server so i restarted my game and when i went to log in it said invaild user/pass. when i restarted my PC and i dont have access to the email anymore
#932 [20:23] * ajp803 [webchat@mta-98-4-38-19.buffalo.rr.com] has quit. (Quit: webchat.esper.net)
#933 [20:46] <CapFan67> BRA_777, First, this is a public channel. Don't post private information, such as email addresses, here.
#934 [20:47] <CapFan67> BRA_777, Are you able to log into Mojang.com?
#935 [20:48] <BRA_777> Hello, yes, but with my new account
#936 [20:49] <CapFan67> BRA_777, So, you have two Minecraft licenses?
#937 [20:49] <BRA_777> I can not login with my old account :(
#938 [20:50] <CapFan67> BRA_777, What happens when you try to login with the "old" account?
#939 [20:51] * Ben [webchat@cpe-101-174-205-152.bpbn-r-038.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#940 [20:52] <BRA_777> I tell you that everything started when I bought: 1x Diamond [Lifetime]
#941 [20:52] * Ben is now known as Guest69184
#942 [20:52] <Guest69184> hey so i deactivated my mojang account and was wondering if it could be reactivated
#943 [20:53] <CapFan67> Guest69184, You'd need to direct that question to Mojang:
#944 [20:53] <CapFan67> ??> Guest69184 account/send-email
#945 [20:53] <Absol> Guest69184: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#946 [20:53] <BRA_777> at the time of purchase register my new mail and from there I can not access my account with the old mail
#947 [20:53] <Absol> Guest69184: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#948 [20:53] <CapFan67> BRA_777, "1 x diamond [lifetime]" doesn't sound like anything from Mojang, and as such shouldn't impact your account in any way.
#949 [20:54] <CapFan67> BRA_777, Have you tried to reset your password on the account you don't have access to?
#950 [20:54] * Guest69184 [webchat@cpe-101-174-205-152.bpbn-r-038.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#951 [20:55] * fefu1739 [webchat@pool-71-112-174-52.pitbpa.fios.verizon.net] has joined #minecrafthelp
#952 [20:55] <fefu1739> pleaseeee help me ive had my mc account for years and now im trying to log in and it says it cant
#953 [20:56] <CapFan67> fefu1739, Are you able to log into Mojang.com?
#954 [20:56] <fefu1739> no
#955 [20:56] <CapFan67> fefu1739, What happens when you try to log in there?
#956 [20:57] <fefu1739> it says i have entered the wrong user/password so i hit the forgot password and waited for the email and after nearly an hour it never showed
#957 [20:57] <CapFan67> fefu1739, Ok. If you're not receiving system emails from Mojang, you'll need to contact Mojang Customer Support:
#958 [20:57] <CapFan67> ??> fefu1739 account/send-email
#959 [20:57] <Absol> fefu1739: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#960 [20:57] <Absol> fefu1739: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#961 [20:58] <fefu1739> ok, thanks
#962 [20:59] <BRA_777> When I bought the game last year I registered with my old mail.
#963 [20:59] <BRA_777> But that mail hacked me and I created a new one.
#964 [20:59] <BRA_777> When I reset the password, I enter my new email and nothing comes to me
#965 [21:01] <BRA_777> How can I link my old mail with the new one?
#966 [21:01] <CapFan67> BRA_777, Ok, so you're telling me that when you try to reset the password on your old account, you don't get the reset email?
#967 [21:02] <CapFan67> BRA_777, ...and this is because you no longer have control of the email?
#968 [21:03] <BRA_777> exact
#969 [21:04] <CapFan67> BRA_777, Ok, in that case there isn't a self-service way to change emails. You will need to contact Mojang Customer Support:
#970 [21:04] <CapFan67> ??> BRA_777 account/send-email
#971 [21:04] <Absol> BRA_777: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#972 [21:04] <Absol> BRA_777: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#973 [21:08] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 183 seconds)
#974 [21:12] * Tapia [webchat@ip72-211-144-126.tc.ph.cox.net] has joined #minecrafthelp
#975 [21:13] <Tapia> I dint get a download link
#976 [21:13] * Tapia [webchat@ip72-211-144-126.tc.ph.cox.net] has quit. (Client Quit)
#977 [21:17] * timedefender [webchat@static-n49-176-207-153.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#978 [21:18] <timedefender> Im having a problem logging into my account on mojang for Minecraft, I am trying to use my Email and password but none of it is working, i ask to reset the email but haven't received anything at all, what should i do in this situation
#979 [21:19] <CapFan67> timedefender, Have you checked your junk/spam folders?
#980 [21:19] <timedefender> yes
#981 [21:19] <timedefender> still nothing
#982 [21:19] <CapFan67> timedefender, If you're not receiving system emails, you will need to contact Mojang Customer Support:
#983 [21:19] <CapFan67> ??> timedefender account/send-email
#984 [21:19] <Absol> timedefender: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#985 [21:19] <Absol> timedefender: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#986 [21:40] * Emilio [webchat@ip72-211-144-126.tc.ph.cox.net] has joined #minecrafthelp
#987 [21:40] <Emilio> In dint get the download email
#988 [21:40] <Emilio> 👋🏻
#989 [21:41] * Emilio [webchat@ip72-211-144-126.tc.ph.cox.net] has quit. (Client Quit)
#990 [22:16] * Jesse [webchat@CPE688f2e183123-CM688f2e183120.cpe.net.cable.rogers.com] has joined #minecrafthelp
#991 [22:17] * Jesse [webchat@CPE688f2e183123-CM688f2e183120.cpe.net.cable.rogers.com] has quit. (Client Quit)
#992 [22:21] * Speckle [webchat@cpe-76-182-243-4.tx.res.rr.com] has joined #minecrafthelp
#993 [22:23] <Speckle> I bought minecraft with the wrong account and dont know how to fix it. I had bought a different version with the same account so I cant play the version I want to play.
#994 [22:23] <Andrio> Speckle, which version did you buy?
#995 [22:24] <Speckle> I was trying to buy the java edition, finally got it for windows 10. but the one i had gotten before was for Xbox Live
#996 [22:25] <Speckle> both with the same account
#997 [22:25] <Speckle> I want the java but i can only play the demo, even though i bought it
#998 [22:26] <mattym> Speckle, Had you used the demo before making the purchase of Java edition?
#999 [22:26] <Speckle> yes
#1000 [22:26] <mattym> ??> Speckle launcher/relog
#1001 [22:26] <Absol> Speckle: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1002 [22:26] <Speckle> I did
#1003 [22:26] <Speckle> 3 times
#1004 [22:26] <mattym> Speckle, Are you sure you completely logged out, where it made you re-enter the info.
#1005 [22:26] <Speckle> yes
#1006 [22:27] <mattym> Speckle, Are you sure you are logging in with the email you used for the purchase?
#1007 [22:28] <Speckle> i checked that again and again. that's how i know i used the wrong account to buy it.
#1008 [22:29] <Speckle> is it possible to transfer it to another account?
#1009 [22:29] <mattym> Speckle, Do you have the Java Edition purchase confirmation email?
#1010 [22:29] <Speckle> yes
#1011 [22:30] <Speckle> they sent me the receipt
#1012 [22:30] <mattym> Speckle, Are you logging into the launcher with that email address?
#1013 [22:30] <Speckle> yes
#1014 [22:30] <mattym> Speckle, What does it say if you log in here account.mojang.com/me ?
#1015 [22:31] <Speckle> thats the account i used to buy it, the same one i tried logging in with
#1016 [22:32] <mattym> Speckle, What information do you actually see on that page I linked once you log in.
#1017 [22:33] <Speckle> it tells me the versin I bought, when I bought it and my profile name and to sign in with that email
#1018 [22:33] <Speckle> verion*
#1019 [22:33] <mattym> Speckle, And it has a profile name set?
#1020 [22:33] <Speckle> version*
#1021 [22:33] <Speckle> yes
#1022 [22:35] <mattym> Speckle, When you log into the launcher with the email on the top of that page, and the password you set. It just goes to the Demo Mode, no other errors or messages?
#1023 [22:35] <Speckle> yep
#1024 [22:36] <Speckle> same page as before I bought it
#1025 [22:37] <Speckle> and i had uninstalled it after downloading the demo cause my card wasnt working to buy it
#1026 [22:38] <mattym> Speckle, What launcher version does the launcher show for you, should start with a 2?
#1027 [22:38] <Speckle> 2.1.1462
#1028 [22:40] <Speckle> I was looking at articles and one of them said I can only own one version of minecraft per account. im thinking thats whats wrong but i dont know how to fix it
#1029 [22:41] <mattym> Speckle, That does not apply. You cannot have two Java accounts on one email (Mojang account). The other one (Xbox Live Account) uses a completely different system.
#1030 [22:41] <Speckle> oh, okay
#1031 [22:42] <Speckle> but what if they use the same email?
#1032 [22:42] <mattym> Speckle, Not an issue.
#1033 [22:42] <mattym> Speckle, Speckle, If you can see your username on that Mojang page, I don't think its an account issue. So lets see if something is preventing the launcher from properly logging in.
#1034 [22:42] <mattym> ??> Speckle tools/hjt
#1035 [22:42] <Absol> Speckle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1036 [22:42] <Absol> Speckle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1037 [22:47] <Speckle> I have it downloading now
#1038 [22:50] <Speckle> what if the website you gave me says this "HiJackThis is an inactive project and it is not updated anymore. You may want to look at the existent unofficial forks though:
#1039 [22:50] <Speckle> https://github.com/dragokas/hijackthis/"
#1040 [22:50] <mattym> Speckle, Use the one we linked.
#1041 [22:51] <mattym> Speckle, It still works fine.
#1042 [22:52] <Speckle> there was no option to run it as administrator
#1043 [22:53] <mattym> Speckle, Ok, just run it normally, if it comes up with an error about not being able to access as file. Just hit the Ok button and continue on.
#1044 [22:53] <Speckle> ok
#1045 [22:56] <Speckle> https://paste.ubuntu.com/p/f439B3mcpB/
#1046 [22:57] <Speckle> I hope you can help
#1047 [22:57] <mattym> Speckle, Ok, nothing out of the ordinary there. Lets try the following.
#1048 [22:57] <mattym> ??> Speckle win/reinst
#1049 [22:57] <Absol> Speckle: You may need to reinstall the locally installed files that Minecraft puts into place.
#1050 [22:57] <Absol> Speckle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1051 [22:59] <Speckle> wait so delete all the folder and everything? except the saves folder
#1052 [22:59] <mattym> Speckle, Everything inside the .minecraft folder, except saves.
#1053 [23:00] <Speckle> ok done
#1054 [23:01] <mattym> Speckle, Start the game up again, and log in again.
#1055 [23:03] <Speckle> it worked!
#1056 [23:03] <mattym> Speckle, Excellent, enjoy!
#1057 [23:03] <Speckle> thank you so much!
#1058 [23:09] * Alex2 [webchat@65-36-105-223.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#1059 [23:22] * hugo [webchat@125-239-59-10-fibre.sparkbb.co.nz] has joined #minecrafthelp
#1060 [23:22] <hugo> im having trouble connecting to lan worlds
#1061 [23:23] * hahkim [webchat@london1611w-lp140-02-174-91-158-144.dsl.bell.ca] has joined #minecrafthelp
#1062 [23:23] <hahkim> hello
#1063 [23:23] * hahkim [webchat@london1611w-lp140-02-174-91-158-144.dsl.bell.ca] has quit. (Client Quit)
#1064 [23:24] <tyteen4a03> hugo: what happens when you try?
#1065 [23:26] <hugo> it says io.netty.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:
#1066 [23:36] * waluigi [webchat@c-73-223-137-77.hsd1.ca.comcast.net] has joined #minecrafthelp
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#1068 [23:40] * CJT [webchat@c-73-181-201-172.hsd1.wa.comcast.net] has joined #minecrafthelp
#1069 [23:43] <CJT> I've not been able to buy Minecraft (Java Edition). Every time, I receive a processing error. I've tried several cards from several computers on several browsers (IE, Edge, Chrome). Thoughts?
#1070 [23:44] <mattym> CJT, What kind of cards, regular credit/debit?
#1071 [23:45] <CJT> regular credit cards (both VISA)
#1072 [23:45] <mattym> CJT, Call the card provider, make sure to tell them you need to use it to make an International transaction.
#1073 [23:46] <CJT> I'll thy that - thanks!
#1074 [23:47] <hugo> i cant join minecraft lan]
#1075 [23:49] <ba7888b72413a16a> hugo: does it show up at all?
#1076 [23:49] <ba7888b72413a16a> or just can't connect
#1077 [23:52] <hugo> i just cant connect
#1078 [23:52] <hugo> it shows up on the multiplayer thing
#1079 [23:52] <ba7888b72413a16a> pastebin the minecraft log output
#1080 [23:53] <hugo> i dont even know what you mean by that
#1081 [23:53] <mattym> hugo, Try temporarily turning off the firewall on both computers, then restart the LAN world and try again.
#1082 [23:54] <hugo> ok
#1083 [23:54] <Andrio> ba7888b72413a16a, you all right?
#1084 [23:55] <ba7888b72413a16a> hugo: the logs are the text file in %appdata%/.minecraft/logs/latest.log or ~/.minecraft/logs/latest.log
#1085 [23:55] <ba7888b72413a16a> post that to https://pastebin.ubuntu.com/
#1086 [23:56] <ba7888b72413a16a> (if turning off firewalls doesn't fix the issue)
#1087 [23:56] <hugo> ill try turning off firewalls and then ill paste it if it doesnt work