#1 [00:00] <hugo> i pasted it
#2 [00:00] <hugo> now what do i do
#3 [00:00] <ba7888b72413a16a> post the link to the paste here
#4 [00:00] * VADemon_ [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#5 [00:02] <hugo> im not even using a modded game
#6 [00:02] <hugo> when i do that
#7 [00:02] <ba7888b72413a16a> optifine is a mod
#8 [00:02] <ba7888b72413a16a> though, unlikely to cause problems with this
#9 [00:02] <ba7888b72413a16a> so I'm not sure
#10 [00:03] <hugo> i wasnt even using optifine when that happened though
#11 [00:03] <hugo> i have optifine downloaded
#12 [00:03] <hugo> but i wasnt using it
#13 [00:03] <mattym> hugo, Your log shows it in use.
#14 [00:03] <mattym> hugo, Are both computers running on Windows?
#15 [00:03] <hugo> yes
#16 [00:03] <mattym> hugo, Do the following on both computers before proceeding.
#17 [00:03] <mattym> ??> hugo win/reinst
#18 [00:03] <Absol> hugo: You may need to reinstall the locally installed files that Minecraft puts into place.
#19 [00:03] <Absol> hugo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#20 [00:04] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 202 seconds)
#21 [00:05] <hugo> i cant see the .minecraft directory
#22 [00:06] * LeVi [webchat@c-24-18-174-182.hsd1.wa.comcast.net] has joined #minecrafthelp
#23 [00:06] <mattym> hugo, What do you see?
#24 [00:06] <ba7888b72413a16a> should be the same place where you found the logs from
#25 [00:06] <hugo> i just cant see anything that says directory
#26 [00:07] <ba7888b72413a16a> folder
#27 [00:07] <ba7888b72413a16a> is synonym for "directory"
#28 [00:07] <hugo> oh
#29 [00:07] <hugo> im in the directory
#30 [00:07] <hugo> what now?
#31 [00:08] <LeVi> so like 2 years ago i had a minecraft account it was hacked it was before the security questions and everything i have the old usernames old email and name of cardholder im not sure if i have the card number and stuff
#32 [00:08] <ba7888b72413a16a> ctrl+click everything other than "saves"
#33 [00:08] <ba7888b72413a16a> and drag it to the desktop, some other folder, or delete it
#34 [00:08] <ba7888b72413a16a> once that's done, reopen the minecraft launcher, log in, and wait for it to redownload all the minecraft files
#35 [00:09] <hugo> ok
#36 [00:10] <hugo> im downloading it now
#37 [00:10] <ba7888b72413a16a> LeVi: do you have access to the old email inbox?
#38 [00:10] <mattym> ??> LeVi account/send-email
#39 [00:11] <Absol> LeVi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [00:11] <Absol> LeVi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#41 [00:11] <ba7888b72413a16a> if so, search your email inbox for "Minecraft purchase complete"
#42 [00:11] <LeVi> i have access but i dont have the id or gift code
#43 [00:12] <mattym> LeVi, You will need to contact Mojang either way.
#44 [00:21] <hugo> it didnt work
#45 [00:21] <hugo> i tried joining the lan world again
#46 [00:21] <hugo> it still says .netty.channel.abstractchannel$annotatedconnectexception
#47 [00:21] <hugo> .netty.channel.abstractchannel$annotatedconnectexception
#48 [00:21] <mattym> hugo, Can you join the chat on the host computer, or have that person join the chat as well from that computer.
#49 [00:21] <hugo> with io at the start
#50 [00:22] <ba7888b72413a16a> I'd suspect there's some other firewall screwing with it
#51 [00:23] <ba7888b72413a16a> either in the router, or on either computer
#52 [00:23] <hugo> i have to go now anyway
#53 [00:23] <hugo> ill try again later when im back and if it still doesnt work ill join this chat again
#54 [00:53] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#55 [00:54] <Musiciannn> I cant login on mincraft.net and cant join on any servers (authentication servers are currently down for maintenance)
#56 [01:00] <mattym> ??> Musiciann tools/hjt
#57 [01:00] <Absol> Musiciann: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#58 [01:00] <Absol> Musiciann: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#59 [01:04] <Musiciannn> https://paste.ubuntu.com/p/9QMXJJRBBx/ Here you are
#60 [01:17] <tyteen4a03> Musiciannn: a second
#61 [01:18] <tyteen4a03> Musiciannn: uninstall Kaspersky
#62 [01:19] * Joey [webchat@71-10-6-97.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#63 [01:20] <Joey> I keep getting an error message no matter how I attempt to purchase minecraft for my windows computer, i tried every way and I even checked my account balance, I don't understand what's wrong
#64 [01:21] <tyteen4a03> Joey: are you trying to buy Minecraft Java Edition?
#65 [01:21] <Joey> no, i don't know i suppose
#66 [01:21] <Joey> i just went to the website and selected to buy it
#67 [01:21] <tyteen4a03> Joey: are you buying Minecraft from minecraft.net or the Windows Store?
#68 [01:21] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#69 [01:22] <tyteen4a03> Joey: ok, that's the Java Edition then. Tried another browser?
#70 [01:22] <Joey> minecraft.net
#71 [01:22] <Joey> yes
#72 [01:22] <tyteen4a03> Joey: is your debit/credit card issued by a bank, with your name embossed on it?
#73 [01:22] <Musiciannn> tyteen4a03 uninstalling kaspersky rn
#74 [01:22] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Client Quit)
#75 [01:23] <Joey> no, it's a global cash card I got from a temp service, but i suppose it is connected to an online bank I think
#76 [01:23] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#77 [01:23] <Joey> it's a Visa I know that
#78 [01:24] <tyteen4a03> Joey: that will not work
#79 [01:24] <Joey> oh
#80 [01:24] <Joey> welp
#81 [01:24] <tyteen4a03> Joey: you can either checkout with PayPal, or use the cash card to buy a gift code from Amazon which you can redeem
#82 [01:24] <Musiciannn> tyteen4a03 i uninstalled kaspersky
#83 [01:24] <tyteen4a03> Musiciannn: good, restart the computer and try MC again
#84 [01:24] <Joey> I did use paypal
#85 [01:24] <Joey> I got the same "An error occurred while placing order, please verify credit card info and try again"
#86 [01:24] <Musiciannn> restarted, trying mc now
#87 [01:24] <tyteen4a03> Joey: you may want to try topping up your PayPal balance with the cash card
#88 [01:25] <Joey> oooh
#89 [01:25] <tyteen4a03> then use the PayPal balance to complete the purchase
#90 [01:25] <Joey> I gotcha, thanks
#91 [01:25] <tyteen4a03> or as I said, buy a gift code from Amazon
#92 [01:25] <Joey> oh yeah ok, thank you
#93 [01:26] <Musiciannn> tyteen4a03 problem isnt solved, trying to connect to hypixel - authentication servers are currently down for maintenance
#94 [01:26] <tyteen4a03> Musiciannn: what happens when you visit sessionserver.mojang.com in your browser?
#95 [01:26] <Musiciannn> This site can’t be reached
#96 [01:26] <tyteen4a03> ??> Musiciannn tools/hjt
#97 [01:26] <Absol> Musiciannn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [01:26] <ba7888b72413a16a> Musiciannn: open C:\Windows\System32\drivers\etc\hosts in notepad
#99 [01:26] <Absol> Musiciannn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#100 [01:27] <tyteen4a03> ba7888b72413a16a: nope, not that
#101 [01:27] <ba7888b72413a16a> if it contains any lines containing "mojang.com", delete it
#102 [01:27] <ba7888b72413a16a> and then run a malware scan with the hijackthis tool
#103 [01:27] * tyteen4a03 kicked ba7888b72413a16a from #minecrafthelp (Reason: a7888b72413a16a :Your behavior is not conducive to the desired environment.)
#104 [01:27] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#105 [01:28] <Musiciannn> tyteen4a03 do i paste it on ubuntu?
#106 [01:28] <tyteen4a03> Musiciannn: yes please
#107 [01:29] <Musiciannn> tyteen4a03 https://paste.ubuntu.com/p/D6WXN2zxd6/
#108 [01:29] <tyteen4a03> Musiciannn: no, not that
#109 [01:29] <Musiciannn> oops
#110 [01:29] <tyteen4a03> ??> Musiciannn tools/hjt
#111 [01:29] <Absol> Musiciannn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [01:29] <Absol> Musiciannn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#113 [01:29] <Musiciannn> oh ok
#114 [01:29] <tyteen4a03> Musiciannn: ignore people without a @ or + before their name
#115 [01:29] <ba7888b72413a16a> no need to be rude
#116 [01:30] <Musiciannn> ok
#117 [01:31] <Musiciannn> tyteen4a03 https://paste.ubuntu.com/
#118 [01:31] <Musiciannn> oops
#119 [01:31] <Musiciannn> again
#120 [01:31] <Musiciannn> https://paste.ubuntu.com/p/5HMzTQSKMt/
#121 [01:31] <tyteen4a03> Musiciannn: just to confirm, you're not in a school or company that could block games, right?
#122 [01:32] <Musiciannn> nah
#123 [01:32] <tyteen4a03> ??> Musiciannn av/adwcleaner
#124 [01:32] <Absol> Musiciannn: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#125 [01:32] <Absol> Musiciannn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#126 [01:32] <Musiciannn> mbe smth happened after a small windows upd on 15th feb
#127 [01:33] <Musiciannn> will do
#128 [01:34] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Quit: webchat.esper.net)
#129 [01:36] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#130 [01:36] <Musiciannn> tyteen4a03 what now?
#131 [01:36] <Musiciannn> tyteen4a03 i restarted pc
#132 [01:36] <tyteen4a03> Musiciannn: what happens when you visit authserver.mojang.com?
#133 [01:36] <Musiciannn> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.5.19","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.5.19_build156","Application-Owner":"Mojang"}
#134 [01:36] <tyteen4a03> Musiciannn: you're good to go then; try MC again
#135 [01:37] <Musiciannn> ok
#136 [01:37] <Musiciannn> tyteen4a03 still the same :/
#137 [01:38] <tyteen4a03> Musiciannn: can you visit sessionserver.mojang.com in your browser?
#138 [01:38] <Musiciannn> This site can’t be reached
#139 [01:38] <Musiciannn> also cant login on minecraft net
#140 [01:38] <tyteen4a03> Musiciannn: do you know how to open a command prompt?
#141 [01:39] <Musiciannn> you mean winr
#142 [01:39] <Musiciannn> or smth else
#143 [01:39] <tyteen4a03> Musiciannn: Windows yes
#144 [01:39] <Musiciannn> i do
#145 [01:39] <tyteen4a03> Musiciannn: open a command prompt, run `nslookup sessionserver.mojang.com`
#146 [01:39] <Musiciannn> so it opens and closes immedietly
#147 [01:40] <tyteen4a03> Musiciannn: Windows + R, `cmd`
#148 [01:40] <Musiciannn> next?
#149 [01:40] <tyteen4a03> Musiciannn: then in the black window that opens, run `nslookup sessionserver.mojang.com`
#150 [01:40] * Joey [webchat@71-10-6-97.dhcp.aldl.mi.charter.com] has quit. (Quit: webchat.esper.net)
#151 [01:40] <Musiciannn> unreliable response
#152 [01:41] <tyteen4a03> Musiciannn: the whole output please?
#153 [01:41] <Musiciannn> https://paste.ubuntu.com/p/fymrT7hfZ8/
#154 [01:42] <Musiciannn> hafly russian haha
#155 [01:42] <Musiciannn> halfly*
#156 [01:42] <Musiciannn> Не заслуживающий доверия ответ: = unreliable response
#157 [01:42] <tyteen4a03> Musiciannn: hm, looks fine here
#158 [01:42] <Musiciannn> wird
#159 [01:42] <Musiciannn> weird
#160 [01:42] <tyteen4a03> Musiciannn: that actually means Non-authoritative response, which is normal
#161 [01:42] <Musiciannn> ok
#162 [01:43] <tyteen4a03> Musiciannn: can you try running `tracert sessionserver.mojang.com` a
#163 [01:43] <tyteen4a03> and give us the full output
#164 [01:43] <Musiciannn> https://paste.ubuntu.com/p/Wkrv99HrJ8/
#165 [01:44] <tyteen4a03> Musiciannn: no flash
#166 [01:44] <tyteen4a03> Musiciannn: no slash
#167 [01:44] <tyteen4a03> Musiciannn: command is `tracert sessionserver.mojang.com`
#168 [01:44] <Musiciannn> you mean i just put it in winr
#169 [01:44] <Musiciannn> without cmd first
#170 [01:44] <Musiciannn> cuz i'v done with cmd
#171 [01:45] <tyteen4a03> Musiciannn: no, still in cmd; if you look at line 4 you put an extra \ in there
#172 [01:45] <tyteen4a03> Musiciannn: which should not be there
#173 [01:45] <Musiciannn> i see
#174 [01:45] <Musiciannn> doing rn
#175 [01:46] <Musiciannn> how long does it usually takes?
#176 [01:46] <tyteen4a03> Musiciannn: a few minutes
#177 [01:46] <Musiciannn> ok
#178 [01:46] <Musiciannn> https://paste.ubuntu.com/p/fwXZmRDHyB/
#179 [01:47] <tyteen4a03> Musiciannn: looks all fine from here; can you try another browser?
#180 [01:47] <tyteen4a03> Musiciannn: visit sessionserver.mojang.com
#181 [01:47] <Musiciannn> same
#182 [01:48] <Musiciannn> Edge says smth about TLS protocol
#183 [01:48] <Musiciannn> that they are old or unsecure
#184 [01:48] <tyteen4a03> Musiciannn: you're visiting https://sessionserver.mojang.com right?
#185 [01:48] <Musiciannn> right
#186 [01:48] <tyteen4a03> Musiciannn: can you run Windows Update and see if there are any updates left to be installed?
#187 [01:49] <Musiciannn> says that all upded
#188 [01:49] <Musiciannn> last upd was on 13th feb
#189 [01:50] <tyteen4a03> Musiciannn: what happens if you visit https://sessionserver.mojang.com in Chrome?
#190 [01:50] <Musiciannn> This site can’t be reached
#191 [01:50] <tyteen4a03> Musiciannn: and the error code is?
#192 [01:50] <Musiciannn> ERR_CONNECTION_RESET
#193 [01:50] <tyteen4a03> Musiciannn: okay, uninstall Mi phone manager
#194 [01:51] <Musiciannn> i only had Mi PcSuit
#195 [01:51] <Musiciannn> uninstalled
#196 [01:51] <tyteen4a03> Musiciannn: yes, uninstall that
#197 [01:52] <Musiciannn> done'
#198 [01:52] <tyteen4a03> Musiciannn: then follow this guide: https://www.dummies.com/computers/operating-systems/windows-10/how-to-set-up-a-proxy-in-windows-10/
#199 [01:52] <tyteen4a03> Musiciannn: stop at step 3
#200 [01:52] <Musiciannn> k
#201 [01:53] <tyteen4a03> Musiciannn: under Manual Proxy Setup, do you recognise this proxy? 37.99.213.190
#202 [01:53] <Musiciannn> yup
#203 [01:53] <Musiciannn> i have the same
#204 [01:54] <tyteen4a03> Musiciannn: did you put that in there?
#205 [01:54] <Musiciannn> i dont think so
#206 [01:54] <Musiciannn> didnt change anything there as i remember
#207 [01:54] <tyteen4a03> Musiciannn: a malicious program has been forwarding your traffic through there, which we removed when you ran ADWCleaner
#208 [01:54] <Musiciannn> http://prntscr.com/mltkgx
#209 [01:54] <Musiciannn> Okay
#210 [01:54] <tyteen4a03> Musiciannn: turn it on, clear the IP and port, turn it off, save
#211 [01:55] <Musiciannn> done
#212 [01:55] <tyteen4a03> ??> Musiciannn av/malwarebytes
#213 [01:55] <Absol> Musiciannn: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#214 [01:55] <Absol> Musiciannn: Download it here: https://www.malwarebytes.org/
#215 [01:55] <Absol> Musiciannn: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#216 [01:56] <tyteen4a03> Musiciannn: after that, restart the computer and try MC again; you'll also want to change your password for all online services you use
#217 [01:56] <Musiciannn> okay
#218 [02:01] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#219 [02:01] <Musiciannn> tyteen4a03 trying mc
#220 [02:02] <Musiciannn> tyteen4a03 still the same :/
#221 [02:02] <tyteen4a03> Musiciannn: what happens when you visit sessionserver.mojang.com now?
#222 [02:03] <Musiciannn> This site can’t be reached
#223 [02:03] <Musiciannn> ERR_CONNECTION_RESET
#224 [02:03] <tyteen4a03> Musiciannn: details?
#225 [02:03] <tyteen4a03> Musiciannn: actually nevermind
#226 [02:03] <Musiciannn> http://prntscr.com/mltmmx
#227 [02:03] <Musiciannn> oh
#228 [02:03] <Musiciannn> ok
#229 [02:03] <tyteen4a03> Musiciannn: click on the i icon next to the url
#230 [02:03] <tyteen4a03> Musiciannn: can you see "Certificate" in there?
#231 [02:04] <Musiciannn> http://prntscr.com/mltmqw
#232 [02:04] <tyteen4a03> Musiciannn: follow the instructions for changing the proxy server in Chrome
#233 [02:04] <tyteen4a03> Musiciannn: up to Change proxy settings
#234 [02:04] <Musiciannn> w8 i dont get it
#235 [02:04] <Musiciannn> XD
#236 [02:05] <tyteen4a03> Musiciannn: https://prnt.sc/mltmmx - If you use a proxy server...
#237 [02:05] <Musiciannn> oh yes
#238 [02:07] <Musiciannn> i had it turned off already, turned on, removed malicous ip and port
#239 [02:07] <Musiciannn> turned off back
#240 [02:07] <tyteen4a03> Musiciannn: did the Malicious IP stay after the restart?
#241 [02:08] <Musiciannn> http://prntscr.com/mltnr6
#242 [02:08] <Musiciannn> here
#243 [02:08] <Musiciannn> it was here
#244 [02:08] <tyteen4a03> Musiciannn: ah OK, right
#245 [02:08] <tyteen4a03> Musiciannn: what happens when you visit sessionserver.mojang.com now?
#246 [02:08] <Musiciannn> http://prntscr.com/mltnvb
#247 [02:08] <Musiciannn> here too
#248 [02:09] <tyteen4a03> Musiciannn: are you saying the malicious IPs came back after the restart?
#249 [02:09] <Musiciannn> yup
#250 [02:09] <Musiciannn> it did as i can see
#251 [02:09] <tyteen4a03> Musiciannn: do you own your router?
#252 [02:09] <Musiciannn> yes
#253 [02:10] <tyteen4a03> Musiciannn: two things that can be happening: Your router has been infected with malware and needs a factory reset (or a firmware upgrade), or there's something you haven't quite removed on the computer which may warrant a reset
#254 [02:10] <Musiciannn> i cant check it manually or thru 192.168.1.1
#255 [02:10] <tyteen4a03> Musiciannn: does the router also do Wi-Fi?
#256 [02:10] <Musiciannn> yes it does but i use cabel
#257 [02:10] <Musiciannn> other devices use wifi
#258 [02:10] <tyteen4a03> Musiciannn: connect to the Wi-Fi with your phone
#259 [02:10] <tyteen4a03> Musiciannn: can you visit https://sessionserver.mojang.com on there?
#260 [02:11] <Musiciannn> it works, wait a sec will send you an output
#261 [02:12] <Musiciannn> https://paste.ubuntu.com/p/VyP7mhZB4z/
#262 [02:12] <tyteen4a03> Musiciannn: looks like your computer may need a factory reset
#263 [02:12] <Musiciannn> thats not a good news
#264 [02:13] <Musiciannn> but ok
#265 [02:13] <Musiciannn> so all i have to do rn is to make a factory reset?
#266 [02:13] <Musiciannn> do i save my files (not programs)
#267 [02:13] <Musiciannn> ?
#268 [02:14] <tyteen4a03> Musiciannn: I would transfer your files on a hard disk, completely wipe the system disk, install Windows, install Malwarebytes, scan the files hard disk with Malwarebytes, then put things back in
#269 [02:15] <Musiciannn> can i somehow save my windows license?
#270 [02:18] <tyteen4a03> Musiciannn: I suppose if you save your license key it should work fine
#271 [02:21] <Musiciannn> ok
#272 [02:22] <Musiciannn> i will text you if smth goes wrong :)
#273 [02:22] <Musiciannn> thx
#274 [02:22] <Musiciannn> al ot
#275 [02:27] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#276 [02:27] <Musiciannn> tyteen4a03 i tried restarting pc again and it seems like ip and port are gone now
#277 [02:27] <Musiciannn> 0_o
#278 [02:28] <Musiciannn> tyteen4a03 but mc doesnt works and https://sessionserver.mojang.com too
#279 [02:28] <Musiciannn> so i guess nothing has changed
#280 [02:30] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Client Quit)
#281 [02:31] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#282 [02:32] <Musiciannn> tyteen4a03 so the only suggestion is to make a factory reset even though the IP and port are gone?
#283 [02:32] <tyteen4a03> Musiciannn: one last try:
#284 [02:32] <tyteen4a03> ??> Musiciannn tools/otl
#285 [02:32] <Absol> Musiciannn: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#286 [02:32] <Absol> Musiciannn: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#287 [02:32] <Musiciannn> ok
#288 [02:33] <Musiciannn> umm download link doesnt work
#289 [02:34] <tyteen4a03> Musiciannn: try this: http://www.geekstogo.com/forum/files/get/4519551c56cc843614f03839cc72ed39/5881-FRST64.exe
#290 [02:34] <Musiciannn> http://prntscr.com/mltu1l
#291 [02:34] <tyteen4a03> Musiciannn: http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/
#292 [02:34] <tyteen4a03> Musiciannn: download, FRST64.exe
#293 [02:36] <Musiciannn> scanning
#294 [02:37] <tyteen4a03> Musiciannn: did you run as Admin?
#295 [02:42] * Sam [webchat@cpe-110-140-109-50.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#296 [02:42] <Sam> Hi!
#297 [02:42] <Sam> I have a problem with multiplayer on the LAN network.
#298 [02:43] <Sam> My friend is hosting a world that he created in Singleplayer. We want to play that world together in multiplayer on LAN.
#299 [02:44] <Musiciannn> tyteen4a03 i guess so, but to check it will do again with running as admin
#300 [02:44] <Sam> I clicked on the button "Multiplayer" when I launched Minecraft and it kept saying "Scanning for games on your local network".
#301 [02:45] <tyteen4a03> Musiciannn: yes it will need to be run as admin
#302 [02:45] <tyteen4a03> Sam: are you two in the same LAN?
#303 [02:45] <Sam> What do you mean?
#304 [02:46] <tyteen4a03> Sam: are you two connected to the same Wi-FI / wired network?
#305 [02:46] <Sam> Yes we are.
#306 [02:46] <tyteen4a03> Sam: do either of you have software listed in the incompatible software list? https://minecraftirc.net/support-articles/known-incompatible-software/
#307 [02:46] <Musiciannn> tyteen4a03 it returns 2 notepad files, do i send both?
#308 [02:46] <Musiciannn> tyteen4a03 they are FRST and Addition
#309 [02:46] <tyteen4a03> Musiciannn: both please
#310 [02:47] <Sam> We have McAfee.
#311 [02:47] <tyteen4a03> Sam: that will need to be disabled or uninstalled
#312 [02:47] <tyteen4a03> ??> Sam av/mcafee
#313 [02:47] <Absol> Sam: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#314 [02:47] <Absol> Sam: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#315 [02:48] <Musiciannn> tyteen4a03 FRST - https://paste.ubuntu.com/p/cmYgksk6kw/ Addition - https://paste.ubuntu.com/p/Xbmk7RbcKh/
#316 [02:48] <Sam> Okay, I'll look into it and let you know soon. :)
#317 [02:51] <tyteen4a03> Musiciannn: not seeing anything obvious right now
#318 [02:53] <Musiciannn> tyteen4a03 okay
#319 [02:54] <tyteen4a03> Musiciannn: I notice Cold Turkey blocked; is that turned on?
#320 [02:54] <tyteen4a03> *blocker
#321 [02:55] <Musiciannn> let me see
#322 [02:55] <Musiciannn> last time i used it was 6+ months ago
#323 [02:55] <Musiciannn> so i dont really remember
#324 [02:55] <Musiciannn> will check
#325 [02:57] <Musiciannn> tyteen4a03 i dont really see that i have it installed, maybe there are some files left
#326 [02:57] <tyteen4a03> probably not it then
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#328 [02:57] <tyteen4a03> not sure if mattym is seeing something that I'm not seeing but right now I'm really not sure why you can't access sessionserver.mojang.com but authserver.mojang.com works
#329 [02:58] <Musiciannn> correct, session doesnt work but auth does
#330 [02:58] <Musiciannn> checked it just rn
#331 [02:59] <mattym> Hamachi?
#332 [03:00] <Musiciannn> i have it
#333 [03:00] <Musiciannn> turned off rn
#334 [03:00] <Musiciannn> i was playing with my friend using it
#335 [03:01] <Musiciannn> do i uninstall it?
#336 [03:01] <mattym> Thats our usual suggestion for it.
#337 [03:01] <Musiciannn> okay wait a sec
#338 [03:03] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Quit: webchat.esper.net)
#339 [03:04] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#340 [03:04] <Musiciannn> tyteen4a03 mattym trying mc now
#341 [03:04] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
#342 [03:05] <Musiciannn> tyteen4a03 mattym same :/
#343 [03:05] <Musiciannn> doesnt work
#344 [03:06] <mattym> Nothing else in any of the logs jumped out at me.
#345 [03:06] <Musiciannn> :(
#346 [03:08] <tyteen4a03> Musiciannn: do other computers in the same network have the same issue?
#347 [03:08] <Musiciannn> i can try later, have to go rn
#348 [03:08] <Musiciannn> will text you as soon as i see if it works or not
#349 [03:09] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Quit: webchat.esper.net)
#350 [03:09] * lakritstomten [webchat@gate51.lidnet.net] has joined #minecrafthelp
#351 [03:10] <lakritstomten> Hello, my minecraft account has been hacked, he changed the email so i can't reset my password and change back to the original email witch i have.
#352 [03:15] <ba7888b72413a16a> ??> lakritstomten account/send-email
#353 [03:15] <Absol> lakritstomten: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#354 [03:15] <Absol> lakritstomten: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#355 [03:15] <ba7888b72413a16a> lakritstomten: the transaction ID can be found in an email with the subject "Minecraft purchase complete" -- search for that in your inbox
#356 [03:16] <ba7888b72413a16a> lakritstomten: if you can't find it, go ahead and send an email with all other details you can find
#357 [03:18] <lakritstomten> Thanks for the help
#358 [03:19] <Sam> We uninstalled Mcafee so do we try again now?
#359 [03:20] <ba7888b72413a16a> Sam: yeah. do a reboot if it still doesn't work
#360 [03:21] <ba7888b72413a16a> Sam: otherwise it might be some other firewall application or setting
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#364 [04:03] * Kitty8 [webchat@cpc103048-sgyl39-2-0-cust15.18-2.cable.virginm.net] has joined #minecrafthelp
#365 [04:03] <Kitty8> Minecraft won't boot just kicks me out. Tried reinstalling etc
#366 [04:05] <ba7888b72413a16a> Kitty8: can you find %appdata%/.minecraft/logs/latest.log, or ~/.minecraft/logs/latest.log on macOS?
#367 [04:06] <ba7888b72413a16a> to get to %appdata%, press Windows Key + R and type in %appdata%
#368 [04:06] <ba7888b72413a16a> once you've found the file, open it with notepad and upload it here https://pastebin.ubuntu.com/
#369 [04:09] <Kitty8> Trying thankyou
#370 [04:11] <ba7888b72413a16a> Kitty8: once you've got a pastebin.ubuntu.com url, post it here
#371 [04:13] <Kitty8> Hi i am a bit lost...this is a fire tablet...
#372 [04:14] <ba7888b72413a16a> ah, what I said only applies to java edition
#373 [04:14] <ba7888b72413a16a> I have no experience with bedrock edition
#374 [04:15] * lilly_the_hero [webchat@24-177-95-168.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#375 [04:15] <lilly_the_hero> hello
#376 [04:15] <Kitty8> Hi
#377 [04:15] <lilly_the_hero> soo are you gonna help e
#378 [04:15] <ba7888b72413a16a> Kitty8: things to try: update all the apps on your device, reboot
#379 [04:15] <ba7888b72413a16a> lilly_the_hero: what was your question?
#380 [04:16] <Kitty8> I've updated and rebooted and repurchased
#381 [04:16] <ba7888b72413a16a> Kitty8: has it worked before?
#382 [04:16] <lilly_the_hero> so it says unable to save. eo_uy.json
#383 [04:17] <Kitty8> Never done this before. It starts to boot with Minecraft symbol then chucks me out
#384 [04:17] <ba7888b72413a16a> lilly_the_hero: check the incompatible software list https://minecraftirc.net/support-articles/known-incompatible-software/
#385 [04:17] <ba7888b72413a16a> this bug report indicates it may be caused by ByteFence? https://bugs.mojang.com/browse/MCL-5546
#386 [04:18] <Kitty8> It doesn't say anything just kicks back to fire
#387 [04:20] <lilly_the_hero> its not working
#388 [04:21] <ba7888b72413a16a> lilly_the_hero: so ByteFence is not installed?
#389 [04:21] <lilly_the_hero> idk nothings working i
#390 [04:21] <ba7888b72413a16a> lilly_the_hero: try going into your .minecraft folder, ctrl+click every file and folder except for "saves", and delete
#391 [04:22] <lilly_the_hero> ok
#392 [04:22] <ba7888b72413a16a> to get to .minecraft, on windows do Win + R and type %appdata/.minecraft%, and on macOS it's at ~/.minecraft
#393 [04:22] * Kitty8 [webchat@cpc103048-sgyl39-2-0-cust15.18-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#394 [04:22] <ba7888b72413a16a> lilly_the_hero: after you've deleted everything, try to run the launcher again and let it redownload everything
#395 [04:22] <lilly_the_hero> k
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#397 [04:25] <ba7888b72413a16a> definitely check again for ByteFence though, I see a few forum posts that indicate it causes that exact error. Look in Add or Remove Programs in windows 7
#398 [04:25] <ba7888b72413a16a> or Apps & Features in windows 10
#399 [04:25] <lilly_the_hero> ok i found bytefence
#400 [04:25] <lilly_the_hero> its uninstalling
#401 [04:25] <ba7888b72413a16a> alright, that will probably fix it :)
#402 [04:25] <lilly_the_hero> but its takeing forever
#403 [04:26] <lilly_the_hero> if it works i will tell you brb
#404 [04:28] <ba7888b72413a16a> in the future, use malwarebytes + ublock origin for malware protection, or enable microsoft security essentials
#405 [04:28] <ba7888b72413a16a> probably much better than bytefence
#406 [04:29] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#407 [04:32] * Lannos [webchat@188.146.224.54.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#408 [04:32] <Lannos> hello
#409 [04:32] <Lannos> i need help to request email
#410 [04:33] <Lannos> one year ago i buy minecraft premium and i migrate this acaunt to my pass
#411 [04:34] <Lannos> but now i dont remeber email
#412 [04:34] <Lannos> Nick is Lannos
#413 [04:34] <Lannos> but i gen give first pass this acaunt
#414 [04:34] <Lannos> can*
#415 [04:35] <ba7888b72413a16a> Lannos: I don't think there's a way to recover email address from username and password
#416 [04:39] * Lannos [webchat@188.146.224.54.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#417 [04:39] <ba7888b72413a16a> Lannos: worth contacting mojang though:
#418 [04:39] <ba7888b72413a16a> ??> Lannos account/send-email
#419 [04:39] <Absol> Lannos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#420 [04:39] <Absol> Lannos: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [04:40] <Lannos> hello i need to recover my minecraft acount one year ago i bouy minecraft acount and i migrate thos acaount to my pas
#422 [04:41] <Lannos> first nick is Carmlej and i chage it to Lannos an i change my password and now i camt login on this acaount
#423 [04:41] <Lannos> i can give first pass to this acount
#424 [04:41] <Lannos> is Jul.suko@gmail.com
#425 [04:41] <ba7888b72413a16a> Lannos: wait, so you've changed the email since then?
#426 [04:42] <ba7888b72413a16a> or is that just an email address you can't access
#427 [04:42] <ba7888b72413a16a> and it's still set to that
#428 [04:43] <Lannos> no i change jul.suko@gmail.com on my email but i dont remember my email now
#429 [04:43] <Lannos> i can to give first password
#430 [04:43] <ba7888b72413a16a> Lannos: that email address is the email you registered with, correct?
#431 [04:44] <Lannos> tahs old email
#432 [04:44] <ba7888b72413a16a> Lannos: if so, go ahead and search that inbox for "Minecraft purchase complete"
#433 [04:44] <ba7888b72413a16a> you might be able to find the transaction ID
#434 [04:44] <ba7888b72413a16a> which will be able to recover your account regardless of what the email address is set to currently, AFAIK
#435 [04:45] <Lannos> i cant found this because i buy use minecraft acount and i migrate this
#436 [04:45] * Konrad [webchat@188.146.192.249.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#437 [04:45] <Konrad> hello
#438 [04:45] * Lannos [webchat@188.146.224.54.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#439 [04:47] <ba7888b72413a16a> Konrad: hello
#440 [04:48] <Konrad> a year ago I bought a used account minecraft premium and I migrate this acount to my pass but now I do not remember them but I can give the login and password of the first owner
#441 [04:49] <ba7888b72413a16a> FYI, buying used accounts is against the terms of service
#442 [04:49] <Konrad> but I bought this account from a friend
#443 [04:50] <ba7888b72413a16a> that's probably grey area I guess. as long as it's not one of those websites that straight up sells stolen passwords
#444 [04:51] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#445 [04:51] <ba7888b72413a16a> Konrad: are you Lannos?
#446 [04:51] <Konrad> yes
#447 [04:51] <Konrad> i writeing from pc now
#448 [04:51] <ba7888b72413a16a> ah
#449 [04:51] <Konrad> and i use google translate
#450 [04:52] <ba7888b72413a16a> I guess you only option is to try to get your friend to dig through that email address
#451 [04:52] <Konrad> This is the first emial Jul.suko@gmail.com
#452 [04:52] <Konrad> and the password is 02057534
#453 [04:53] <ba7888b72413a16a> Konrad: you'd have to contact mojang. This is a community support chat
#454 [04:53] <Konrad> ehhh
#455 [04:53] <Konrad> ok
#456 [04:53] <Konrad> thanks for help
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#458 [05:01] * IkHans [webchat@118.60-179-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
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#461 [05:03] <IkHans> Hello! I have an issue with my account. I bought the account in 2013 and decided that I wanted to start playing Minecraft again yesterday. I changed the username to my current online alias, IkHans, and then the issues started coming. I need to give parental permission to access the settings tab, or just log in now. However, I'm over 18 and bought t
#462 [05:03] <IkHans> he account in 2013. How can I fix this? I don't want to pay 0,10 euros because my PayPal is currently experiencing some issues and well, I'm over 18.
#463 [05:05] <ba7888b72413a16a> IkHans: hmm, I assume there would be a parent email address associated with the account
#464 [05:06] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#465 [05:06] <IkHans> How can I check what that emlail address is?
#466 [05:07] <ba7888b72413a16a> IkHans: not exactly sure. literally just contacting your parents is one option, if they wouldn't be annoyed by that
#467 [05:08] <IkHans> Yes but the thing is, we switched our network for internet, phone, etc. about a year ago and the only email they had at that time was with our previous network and that email is no longer accessible
#468 [05:08] <ba7888b72413a16a> IkHans: see if the account migration page brings up anything https://account.mojang.com/migrate
#469 [05:09] * Crueasang [webchat@218.159.219.7] has joined #minecrafthelp
#470 [05:09] <Crueasang> ㅗㅑ
#471 [05:09] <Crueasang> Hi
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#473 [05:10] <ba7888b72413a16a> IkHans: even if you just know the name of the email address, contacting mojang with that might help
#474 [05:10] <ba7888b72413a16a> ??> IkHans account/send-email
#475 [05:10] <Absol> IkHans: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#476 [05:10] <Absol> IkHans: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#477 [05:11] <IkHans> Thank you
#478 [05:11] <ba7888b72413a16a> IkHans: I assume this COPPA thing only affects Realms? Curious because I didn't even know minecraft had that
#479 [05:12] <ba7888b72413a16a> this reddit thread might have information https://www.reddit.com/r/Minecraft/comments/8nbcpe/gdpr_and_minecraft_what_you_need_to_know/
#480 [05:13] <IkHans> Yeah, I think I just won't be able to play realms which I don't mind that much, it was just annoying because I can't get to the mojang settings tab
#481 [05:13] <IkHans> Thank you for your help
#482 [05:18] * Narupyb [webchat@lfbn-1-1446-13.w86-253.abo.wanadoo.fr] has joined #minecrafthelp
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#485 [05:19] <Narupyb> hi and thanks for your help.
#486 [05:20] <Narupyb> I'm french and my english is not very good im going to try to explain my probleme
#487 [05:23] <Narupyb> when I 'm playing about few minutes the window of the game minimized and this message appear: openGL Error:1286 (invalid framebuffer operation)
#488 [05:23] <Narupyb> have you got and idea thanks
#489 [05:23] <ba7888b72413a16a> Narupyb: is optifine installed?
#490 [05:24] <Narupyb> yes
#491 [05:24] <ba7888b72413a16a> Narupyb: Hmm. First try updating your graphics card drivers
#492 [05:25] <ba7888b72413a16a> then go ahead and try removing optifine
#493 [05:25] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has quit. (Ping timeout: 180 seconds)
#494 [05:25] <Narupyb> I have'nt got grafic card only my mother card
#495 [05:26] <ba7888b72413a16a> well, there's still drivers for that onboard graphics
#496 [05:26] <ba7888b72413a16a> check Windows update
#497 [05:26] <ba7888b72413a16a> install all windows updates, do a reboot, see what happens
#498 [05:26] <ba7888b72413a16a> that will probably catch outdated driver issues
#499 [05:27] <Narupyb> ok I try this thank you
#500 [05:28] <ba7888b72413a16a> Narupyb: if you end up having to remove optifine, and optifine is essential for your game to run well, one alternative to try is BetterFPS
#501 [05:29] <ba7888b72413a16a> my understanding is that it's a bit less invasive on the core minecraft code
#502 [05:34] * Exodus [webchat@86-123-117-66.rdsnet.ro] has joined #minecrafthelp
#503 [05:34] <Exodus> Hello
#504 [05:34] <Exodus> I have a really big problem
#505 [05:36] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#506 [05:44] <ba7888b72413a16a> Exodus: what's up?
#507 [05:47] <Exodus> i`ve came back on minecraft for a long time and now i don`t have my account on my email..
#508 [05:48] <ba7888b72413a16a> Exodus: inaccessible email address that you know? or unknown email address that you forgot years ago?
#509 [05:49] <Exodus> no, it was on my email and now it`s gone, idk why
#510 [05:49] <Exodus> i have acces to my email
#511 [05:49] <Exodus> i`ve sent already an ticket with the problem
#512 [05:49] <ba7888b72413a16a> Exodus: search your inbox for "Minecraft purchase complete"
#513 [05:49] <Exodus> yep
#514 [05:50] <Exodus> and?
#515 [05:50] <ba7888b72413a16a> found a transaction id?
#516 [05:50] <Exodus> yes
#517 [05:50] <ba7888b72413a16a> use this form to contact mojang https://help.mojang.com/customer/portal/emails/new
#518 [05:50] <Exodus> i`ve sent an ticket
#519 [05:50] <Exodus> with the TID and all
#520 [05:50] <ba7888b72413a16a> okay
#521 [05:51] <ba7888b72413a16a> just know that mojang is backed up a bit - https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#522 [05:51] <ba7888b72413a16a> might take a week or so
#523 [05:51] <Exodus> ok
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#533 [06:49] * Nic [webchat@c-76-110-166-142.hsd1.fl.comcast.net] has joined #minecrafthelp
#534 [06:49] <Nic> Error details: launch path not accessible
#535 [06:50] <Nic> Filename on disk: jre-8u201-macosx-x64.dmg
#536 [06:50] <Nic> Can someone help me with a a java script error
#537 [06:51] <Nic> I have a problem when launching game. I get a Java error that will not allow me to launch the game
#538 [06:54] * Narupyb [webchat@lfbn-1-1446-13.w86-253.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
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#540 [06:58] * Synicc_ [webchat@36.75.136.107] has quit. (Client Quit)
#541 [06:58] <Nic> ?
#542 [06:58] * Synicc_ [webchat@36.75.136.107] has joined #minecrafthelp
#543 [06:58] <Synicc_> hello can anyone help me?
#544 [06:59] <Synicc_> hello
#545 [07:00] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#546 [07:01] <Synicc_> hello can anyone help me?
#547 [07:05] <Synicc_> helo?
#548 [07:10] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
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#551 [07:24] * Diisaster [webchat@133.red-79-148-0.dynamicip.rima-tde.net] has joined #minecrafthelp
#552 [07:24] <Diisaster> Hello, how can I recover my account without the email that I forgot? I remember username and password
#553 [07:25] * Synicc_ [webchat@36.75.136.107] has quit. (Quit: webchat.esper.net)
#554 [07:25] <urielsalis> ??> Diisaster account/send-email
#555 [07:25] <Absol> Diisaster: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#556 [07:25] <Absol> Diisaster: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#557 [07:27] <Diisaster> Also I don't have transaction id because I bought the game 8 years ago
#558 [07:28] <urielsalis> ??> Diisaster account/trans-id
#559 [07:28] <Absol> Diisaster: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#560 [07:31] <Diisaster> I need an alternate method
#561 [07:31] <urielsalis> Diisaster, contact them and ask
#562 [07:35] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
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#564 [08:14] * ByKight [webchat@84.125.8.148.dyn.user.ono.com] has joined #minecrafthelp
#565 [08:14] * Synicc_ [webchat@36.75.136.107] has joined #minecrafthelp
#566 [08:15] <Synicc_> hello can anyone help me?
#567 [08:15] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#568 [08:16] <urielsalis> Synicc_, with?
#569 [08:17] * ByKight [webchat@84.125.8.148.dyn.user.ono.com] has quit. (Client Quit)
#570 [08:17] <Synicc_> for some reason my missing Minecraft account
#571 [08:17] * Webchat657 [webchat@43.245.9.127] has joined #minecrafthelp
#572 [08:17] * Espercorn kicked Webchat657 from #minecrafthelp (Reason: ebchat657 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#573 [08:18] <urielsalis> Synicc_, what is your username?
#574 [08:19] <Synicc_> Synicc_
#575 [08:19] <urielsalis> Synicc_, and I suppose you didnt change your username?
#576 [08:19] <urielsalis> to darwithe
#577 [08:20] <Synicc_> no I did not change my nickname
#578 [08:20] <Synicc_> darwhite?
#579 [08:21] <urielsalis> Synicc_, where did you buy Minecraft?
#580 [08:21] <Synicc_> I bought a Minecraft account on Instagram and the name of the Instagram account @ Minecraftpremium.id
#581 [08:21] <urielsalis> Synicc_, sounds like they scammed you
#582 [08:21] <Andrio> .scam
#583 [08:22] <urielsalis> Synicc_, You cant sell/share accounts
#584 [08:23] <Synicc_> whether the account was originally intended for a few days my PC was damaged and I repaired it and I downloaded the MC then I logged in and couldn't]
#585 [08:24] <urielsalis> Synicc_, Here it shows the name was changed just 3 days after you changed it to your current one, meaning the original owner of the account got it back through Mojang
#586 [08:24] <urielsalis> Synicc_, they sold you a stolen account
#587 [08:24] <urielsalis> Synicc_, Accounts can only be bought through Minecraft.net
#588 [08:24] * i [webchat@static.masmovil.com] has joined #minecrafthelp
#589 [08:25] * i [webchat@static.masmovil.com] has quit. (Client Quit)
#590 [08:26] * GamikosYT [webchat@ip-93-99-51-104.net.privatnet.cz] has joined #minecrafthelp
#591 [08:26] <Synicc_> because I have limited money so I bought a cheap Minecraft account on IG because I live in Indonesia so the American dollar is very expensive
#592 [08:26] <urielsalis> Synicc_, cheap is expensive
#593 [08:26] <GamikosYT> im in trouble
#594 [08:26] <urielsalis> GamikosYT, with?
#595 [08:26] <Synicc_> temenku beli akun tapi akun nya tidak hilang sedangkan akun ku hilang Edit
#596 [08:27] <GamikosYT> my account got stolen and i don't have the transaction ID
#597 [08:27] * urielsalis kicked Synicc_ from #minecrafthelp (Reason: ynicc_ :Buy a real account in minecraft.net)
#598 [08:27] <urielsalis> ??> GamikosYT account/trans-if
#599 [08:27] <urielsalis> ??> GamikosYT account/trans-id\
#600 [08:27] <urielsalis> ??> GamikosYT account/trans-id
#601 [08:27] <Absol> GamikosYT: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#602 [08:27] <GamikosYT> i mean. i bought it from a guy
#603 [08:28] <GamikosYT> and changed everything so its secure
#604 [08:28] <urielsalis> GamikosYT, then its not your account, its that guy account
#605 [08:28] <GamikosYT> mm
#606 [08:28] <GamikosYT> ok ill try to contact him
#607 [08:28] <GamikosYT> to tell me the id
#608 [08:30] * benjarooni [webchat@05417cf3.skybroadband.com] has joined #minecrafthelp
#609 [08:32] <GamikosYT> i think i will buy another account...
#610 [08:32] <GamikosYT> waste of money for a game
#611 [08:33] <benjarooni> Hi I cant join a lan server on the same networ I keep getting the message io.netty.channel.abstractchannel$annotatedconnectexception:connectiontimedout
#612 [08:33] <urielsalis> benjarooni, what IP are you using to connect?
#613 [08:33] <GamikosYT> urielsalis
#614 [08:33] <benjarooni> 192.168.0.103.63509
#615 [08:34] <GamikosYT> can i send you print screen to help me?
#616 [08:34] <GamikosYT> i cant really speak english
#617 [08:34] <urielsalis> benjarooni, it should probably be 192.168.0.103:63509
#618 [08:34] <urielsalis> benjarooni, note the : instead of .
#619 [08:34] <benjarooni> oh yes it is sorry typo
#620 [08:34] <urielsalis> GamikosYT, contact whoever you bought it from
#621 [08:34] <GamikosYT> i need help with token
#622 [08:34] <benjarooni> ok thanks
#623 [08:34] <urielsalis> benjarooni, can you check that it works that way?
#624 [08:35] <GamikosYT> with disputing
#625 [08:35] <GamikosYT> email
#626 [08:35] <GamikosYT> it says the token is invalid
#627 [08:35] <urielsalis> Cant help you with that
#628 [08:35] <GamikosYT> oof
#629 [08:37] <GamikosYT> is it even worth the money to buy another account?
#630 [08:37] <GamikosYT> original from minecraft.net
#631 [08:37] <urielsalis> GamikosYT, Minecraft.net is the only official place to buy accounts from
#632 [08:37] <GamikosYT> 23.99 for an account
#633 [08:37] <GamikosYT> holy
#634 [08:39] <GamikosYT> can you check if my account is online on minecraft?
#635 [08:39] <GamikosYT> if the hacked is playing
#636 [08:39] <GamikosYT> hacker*
#637 [08:39] <urielsalis> no
#638 [08:40] <GamikosYT> ok. thanks for your time
#639 [08:40] <GamikosYT> i will be back here with my id
#640 [08:40] <urielsalis> GamikosYT, not here
#641 [08:40] <urielsalis> GamikosYT, Mojang
#642 [08:40] <GamikosYT> okok
#643 [08:40] <GamikosYT> cya
#644 [08:40] * GamikosYT [webchat@ip-93-99-51-104.net.privatnet.cz] has quit. (Quit: webchat.esper.net)
#645 [08:40] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has quit. (Ping timeout: 202 seconds)
#646 [08:42] * zoner1 [webchat@24-247-220-121.dhcp.klmz.mi.charter.com] has joined #minecrafthelp
#647 [08:44] <zoner1> I bought Minecraft on Android and added it to our Family Library so my kids can play it - if I buy additional worlds in-game, will they also be added to our Family library?
#648 [08:44] * ekeekekekekekekekekekekekekeke [webchat@c-98-235-149-102.hsd1.pa.comcast.net] has joined #minecrafthelp
#649 [08:44] <urielsalis> zoner1, not sure, we mostly help with the PC version here
#650 [08:45] <ekeekekekekekekekekekekekekeke> it wont let me download the latest snapshot with the foxes it says save download error
#651 [08:45] <urielsalis> ??> ekeekekekekekekekekekekekekeke irc/nick
#652 [08:45] <Absol> ekeekekekekekekekekekekekekeke: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#653 [08:45] <zoner1> oh I'm sorry about that, would you know of a better place to ask this?
#654 [08:45] <urielsalis> zoner1, You can try the forums, minecraftforums.net
#655 [08:46] <zoner1> thank you much!
#656 [08:46] * ekeekekekekekekekekekekekekeke [webchat@c-98-235-149-102.hsd1.pa.comcast.net] has quit. (Client Quit)
#657 [08:52] * ekeekekekekekekekekekekekekeke [webchat@c-98-235-149-102.hsd1.pa.comcast.net] has joined #minecrafthelp
#658 [08:53] <ekeekekekekekekekekekekekekeke> my minecraft randomly decided to download the snapshot with the foxes after i tried twice to download it while bytefence was uninstalling and now it decides it wants to load i dont get it
#659 [08:53] <urielsalis> ??> ekeekekekekekekekekekekekekeke av/bytefence
#660 [08:53] <Absol> ekeekekekekekekekekekekekekeke: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#661 [08:53] * ekeekekekekekekekekekekekekeke [webchat@c-98-235-149-102.hsd1.pa.comcast.net] has quit. (Client Quit)
#662 [08:56] * rokinmama [webchat@047-026-242-241.res.spectrum.com] has joined #minecrafthelp
#663 [08:56] <rokinmama> just bought yesterday, tried doing the harmony mod downloaded from twitch...cant even get the game to launch
#664 [08:57] <urielsalis> rokinmama, sorry, we only help with the unmodded game here
#665 [08:57] <rokinmama> the launcher wont even load when trying to play plain vilnilla
#666 [08:57] <urielsalis> rokinmama, what happens when you try?
#667 [08:57] <rokinmama> unmodded
#668 [08:58] * BunnieShot [webchat@cpe-68-172-249-194.nj.res.rr.com] has joined #minecrafthelp
#669 [08:58] <BunnieShot> Minecon cape
#670 [08:58] <rokinmama> it either freezez and crashes at the white mojang screen that pops up or sometimes gets as far as creat a world then crashes
#671 [08:58] <urielsalis> ??> rokinmama av/adwcleaner
#672 [08:58] <Absol> rokinmama: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#673 [08:58] <Absol> rokinmama: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#674 [08:58] <rokinmama> ok
#675 [08:58] <BunnieShot> Any possible way I can transfer minecon capes?
#676 [08:59] <rokinmama> where is the scan now option
#677 [09:00] <urielsalis> BunnieShot, no
#678 [09:00] <urielsalis> rokinmama, it should be there once you open it
#679 [09:00] * BunnieShot [webchat@cpe-68-172-249-194.nj.res.rr.com] has quit. (Client Quit)
#680 [09:00] <rokinmama> found it
#681 [09:00] <rokinmama> i thought you meant the game at first lol
#682 [09:01] * helpme [webchat@toroon3511w-lp130-05-65-94-217-165.dsl.bell.ca] has joined #minecrafthelp
#683 [09:01] <helpme> can someone please help me out? my placing order has been over 12 hours now.
#684 [09:02] * rokinmama [webchat@047-026-242-241.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#685 [09:02] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#686 [09:02] <helpme> i used a giftcard and the first time i tried it said placing order error and that was waiting 4 hours
#687 [09:03] <helpme> and now its been 12 hours since i tried second
#688 [09:03] <urielsalis> helpme, what do you mean?
#689 [09:03] <urielsalis> helpme, where does it say placing order?
#690 [09:03] <helpme> when you buy the game
#691 [09:03] <urielsalis> helpme, are you using a debit card or prepaid credit card?
#692 [09:04] <helpme> gift card
#693 [09:04] <urielsalis> helpme, Minecraft gift card or a visa gift card?
#694 [09:04] <helpme> minecraft gift card
#695 [09:04] <urielsalis> helpme, on https://minecraft.net/en-us/redeem/?
#696 [09:05] <helpme> yeah
#697 [09:05] <helpme> it takes you to the buying thing
#698 [09:06] <urielsalis> helpme, can you try redeeming it on https://account.mojang.com/me?
#699 [09:06] <helpme> ok
#700 [09:06] <helpme> thats where i tried in the first place
#701 [09:06] <urielsalis> ??> helpme tools/hjt
#702 [09:06] <Absol> helpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#703 [09:06] <Absol> helpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#704 [09:08] * rokinmama [webchat@047-026-242-241.res.spectrum.com] has joined #minecrafthelp
#705 [09:08] <rokinmama> ok i did as you told me
#706 [09:09] <helpme> i just tried it on the redeem website and now it says invalid code
#707 [09:10] <rokinmama> whats the next step
#708 [09:11] <helpme> it works now
#709 [09:11] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#710 [09:11] <helpme> Thank you urielsalis
#711 [09:11] <urielsalis> rokinmama, try to play now
#712 [09:14] * helpme [webchat@toroon3511w-lp130-05-65-94-217-165.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#713 [09:16] * Sofyan_Ali [webchat@5ED11D15.cm-7-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#714 [09:17] * Sofyan_Ali [webchat@5ED11D15.cm-7-2a.dynamic.ziggo.nl] has quit. (Client Quit)
#715 [09:18] <rokinmama> yes it works now thank you
#716 [09:19] * ProfiGer [webchat@broadband-90-154-72-213.ip.moscow.rt.ru] has joined #minecrafthelp
#717 [09:19] * rokinmama [webchat@047-026-242-241.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#718 [09:20] * simple [webchat@c-73-88-188-164.hsd1.tn.comcast.net] has joined #minecrafthelp
#719 [09:20] <simple> My Minecraft won't open
#720 [09:20] <urielsalis> simple, what happens when you try?
#721 [09:20] <simple> Whenever I open it up, it crashes and says (not responding)
#722 [09:20] <urielsalis> ??> simple av/adwcleaner
#723 [09:20] <Absol> simple: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#724 [09:21] <Absol> simple: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#725 [09:21] <ProfiGer> Hi. Well Im from Russia that's why sorry for my English. I don't know why, but I cant kill any mob what can I do
#726 [09:21] <simple> Alright, thanks
#727 [09:21] <urielsalis> ProfiGer, what happens when you try?
#728 [09:21] <ProfiGer> nothing, like im beating an air
#729 [09:22] <urielsalis> ProfiGer, what gamemode are you in?
#730 [09:23] <ProfiGer> i tried all creative and survival mod but nothing changed
#731 [09:23] <urielsalis> ProfiGer, can you make sure by typing /gamemode survival ?
#732 [09:24] * simple [webchat@c-73-88-188-164.hsd1.tn.comcast.net] has quit. (Client Quit)
#733 [09:24] <ProfiGer> whait
#734 [09:25] * Parkminsung [webchat@124.51.227.225] has joined #minecrafthelp
#735 [09:25] <ProfiGer> do you want me to show im in gamemode 0
#736 [09:25] <Parkminsung> I can't get a mail.
#737 [09:25] <urielsalis> ProfiGer, sure, you can upload it on imgur.com
#738 [09:25] <urielsalis> ??> Parkminsung account/send-email
#739 [09:25] <Absol> Parkminsung: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#740 [09:25] <Absol> Parkminsung: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#741 [09:25] <Parkminsung> password reset email
#742 [09:25] <Parkminsung> not come
#743 [09:26] <ProfiGer> ok wait a minute
#744 [09:26] <urielsalis> Parkminsung, follow the instructions Absol gave you
#745 [09:26] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#746 [09:27] <Parkminsung> Are you a person?
#747 [09:27] <urielsalis> Parkminsung, yes
#748 [09:27] * X7DASH [webchat@c80-216-117-48.bredband.comhem.se] has joined #minecrafthelp
#749 [09:27] <Parkminsung> wow
#750 [09:28] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has joined #minecrafthelp
#751 [09:28] <X7DASH> Hello im having problems connecting to my old Minecraft account..... im still uncertain which email adresss i used but i know i used this username
#752 [09:29] <urielsalis> X7DASH, and you didnt change your name?
#753 [09:29] <X7DASH> No this is the username i used on Java Minecraft
#754 [09:29] <urielsalis> X7DASH, and you didnt change it to BenSeniSikecem on 2016-01-17?
#755 [09:29] <X7DASH> It says the old account is migrated but i dunno how
#756 [09:29] <Musiciannn> tyteen4a03 Hello again! I wanted to know if this problem can be caused cuz of a profile name change. So i changed it just 4-5 days ago, have played on servers couple of days and now i cant go to minecraft.net and servers as you remember. Maybe this is the problem? And i just have to wait 26 days XD
#757 [09:30] <urielsalis> ??> X7DASH account/hacked
#758 [09:30] <tyteen4a03> Musiciannn: nopw
#759 [09:30] <Absol> X7DASH: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#760 [09:30] <Absol> X7DASH: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#761 [09:30] <tyteen4a03> Musiciannn: nope
#762 [09:30] <Musiciannn> tyteen4a03 :(
#763 [09:30] <tyteen4a03> Musiciannn: if you like you can show urielsalis your reports
#764 [09:30] <urielsalis> ??> Musiciannn tools/hjt
#765 [09:31] <Absol> Musiciannn: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#766 [09:31] <Absol> Musiciannn: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#767 [09:31] <Parkminsung> I can't get a password reset, but I don't have an authentication code. delete authentication code in mail I don't speak English well.
#768 [09:31] <urielsalis> ??> Parkminsung account/send-email
#769 [09:31] <X7DASH> I cant get a password reset to any of my emails
#770 [09:31] <urielsalis> ??> X7DASH account/send-email
#771 [09:32] <urielsalis> X7DASH, Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#772 [09:32] <ProfiGer> i cant do this man i have tried to record video
#773 [09:32] <urielsalis> X7DASH, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#774 [09:32] <urielsalis> Parkminsung, Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#775 [09:32] <Musiciannn> https://paste.ubuntu.com/p/23v84fk4Dw/ urielsalis
#776 [09:32] <urielsalis> Parkminsung, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#777 [09:32] <urielsalis> ProfiGer, is it a server or a singleplayer world?
#778 [09:32] <ProfiGer> maybe i can send video to your email
#779 [09:32] <ProfiGer> single
#780 [09:32] <Absol> X7DASH: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [09:32] <Absol> Parkminsung: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#782 [09:32] <Absol> X7DASH: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#783 [09:32] <Absol> Parkminsung: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#784 [09:32] <urielsalis> Musiciannn, the log is from the PC where you are having the issue?
#785 [09:33] <Parkminsung> who have discord?
#786 [09:33] <Parkminsung> i want chat for discord
#787 [09:33] <Musiciannn> urielsalis yup
#788 [09:33] <ProfiGer> i forgotten to say i play with mods but early nothin happen
#789 [09:33] <urielsalis> Musiciannn, I dont see chrome running in your log
#790 [09:34] <Parkminsung> not comming pasword reset mail but i don't know my password
#791 [09:34] * X7DASH [webchat@c80-216-117-48.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#792 [09:34] <Musiciannn> urielsalis i cant join any servers (authentication servers are currently down for maintenance) also cant login on minecraft net and when i go to minecraft launcher and click SKINS i get error message
#793 [09:34] * urielsalis kicked Parkminsung from #minecrafthelp (Reason: arkminsung :https://help.mojang.com/customer/portal/emails/new)
#794 [09:34] * simple [webchat@c-73-88-188-164.hsd1.tn.comcast.net] has joined #minecrafthelp
#795 [09:34] <simple> hello
#796 [09:34] <urielsalis> Musiciannn, you made that log just now? Because the log doesnt show you running any browser
#797 [09:34] <simple> I've just run the malwarebites software
#798 [09:34] <urielsalis> Musiciannn, but you are running Chrome to talk here
#799 [09:34] <Musiciannn> urielsalis yup using chrome, log made now
#800 [09:35] <Musiciannn> urielsalis idk why i doesnt show chrome :/
#801 [09:35] <simple> Absol could you tell me what I should do next now?
#802 [09:35] <Musiciannn> it*
#803 [09:35] * ProfiGer [webchat@broadband-90-154-72-213.ip.moscow.rt.ru] has quit. (Quit: webchat.esper.net)
#804 [09:35] <urielsalis> Musiciannn, can you run this version of hjt instead? https://github.com/urielsalis/mchtool/raw/master/bin/mchtool.exe
#805 [09:35] * MinsungPark [webchat@124.51.227.225] has joined #minecrafthelp
#806 [09:35] <MinsungPark> i don't know my Transaction ID
#807 [09:35] <urielsalis> ??> MinsungPark account/trans-id
#808 [09:35] <Absol> MinsungPark: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#809 [09:36] * angela [webchat@cable-188.44.83.160.coditel.net] has joined #minecrafthelp
#810 [09:36] <angela> hi
#811 [09:36] * ProfiGer [webchat@broadband-90-154-72-213.ip.moscow.rt.ru] has joined #minecrafthelp
#812 [09:36] <MinsungPark> deleted Transaction ID in email
#813 [09:36] <urielsalis> MinsungPark, contact Mojang for alternate verification methods
#814 [09:36] <ProfiGer> man what can I do
#815 [09:36] * angela [webchat@cable-188.44.83.160.coditel.net] has quit. (Client Quit)
#816 [09:36] <simple> Absol could you help me now?
#817 [09:37] <urielsalis> ProfiGer, is it your own world or one you downloaded somewhere?
#818 [09:37] <urielsalis> simple, try to play now
#819 [09:37] <ProfiGer> own
#820 [09:37] <simple> alright
#821 [09:37] <urielsalis> ProfiGer, have you enabled cheats to be able to run the commands?
#822 [09:37] <ProfiGer> yep
#823 [09:37] <ProfiGer> yup
#824 [09:38] <urielsalis> ProfiGer, do monsters follow you and try to attack you?
#825 [09:38] <MinsungPark> im deleted in Transaction ID mail What should I do?
#826 [09:38] <ProfiGer> ye
#827 [09:38] * urielsalis kicked MinsungPark from #minecrafthelp (Reason: insungPark :Contact Mojang for alternate verification methods https://help.mojang.com/customer/portal/emails/new)
#828 [09:38] <simple> oh my gosh, tysm
#829 [09:38] <simple> minecraft is finally running
#830 [09:38] <urielsalis> ProfiGer, and how far away are you from them when trying to attack them?
#831 [09:39] <ProfiGer> very close
#832 [09:39] <urielsalis> define very close
#833 [09:39] <Andrio> ProfiGer, are you using a resource pack?
#834 [09:40] <ProfiGer> no
#835 [09:40] <ProfiGer> just shaders
#836 [09:40] <urielsalis> ??> ProfiGer mods
#837 [09:40] <Absol> ProfiGer: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#838 [09:40] <Absol> ProfiGer: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#839 [09:40] <ProfiGer> ye
#840 [09:40] <ProfiGer> but nothing happened early
#841 [09:41] <ProfiGer> I have tried to delete mods- nothin
#842 [09:41] <ProfiGer> g
#843 [09:41] <Musiciannn> Dxdiag: http://paste.ubuntu.com/p/GQZJXFGRgp/, HJT: http://paste.ubuntu.com/p/BtnsmhXr67/ urielsalis
#844 [09:42] <ProfiGer> i tried to crate a new world and nothing changed
#845 [09:43] <ProfiGer> so maybe i can use some commands?
#846 [09:44] <urielsalis> Musiciannn, as a test, can you completely close Itunes and Origin?
#847 [09:44] <Musiciannn> urielsalis itunes isnt opened
#848 [09:45] <urielsalis> Musiciannn, your windows username is just "1"?
#849 [09:45] <Musiciannn> urielsalis yup
#850 [09:45] <ProfiGer> man id like to fix it
#851 [09:46] * celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#852 [09:46] <urielsalis> Musiciannn, can you try in a new username? that only contains letters
#853 [09:46] <Musiciannn> will try
#854 [09:46] <ProfiGer> maybe you know something commands?
#855 [09:46] <Musiciannn> urielsalis do i try MC? or hjting?
#856 [09:47] <urielsalis> Musiciannn, Minecraft
#857 [09:47] <Musiciannn> k
#858 [09:47] * celesian [webchat@107-198-43-222.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#859 [09:48] * ProfiGer [webchat@broadband-90-154-72-213.ip.moscow.rt.ru] has quit. (Quit: webchat.esper.net)
#860 [09:51] * TheKight [webchat@84.125.8.148.dyn.user.ono.com] has joined #minecrafthelp
#861 [09:52] <TheKight> hi, there is a chat with workers or something to contact directly?
#862 [09:52] <urielsalis> TheKight, what do you mean?
#863 [09:55] <Musiciannn> urielsalis doesnt work , also cant log in on minecraft net there too
#864 [09:55] <TheKight> i have a problem with my security questions, but this chat is only for players who help other players, or there is any kind of worker in mojang here?
#865 [09:56] <urielsalis> Musiciannn, are you using any VPN or proxy?
#866 [09:56] <Musiciannn> i dont
#867 [09:56] <urielsalis> ??> TheKight account/send-email
#868 [09:56] <Absol> TheKight: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#869 [09:56] <Absol> TheKight: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#870 [09:56] <urielsalis> Musiciannn, are you in a school or company network?
#871 [09:56] <Musiciannn> nope
#872 [09:56] <urielsalis> Musiciannn, using a school or company pc?
#873 [09:57] <Musiciannn> nope
#874 [09:57] <Musiciannn> my own
#875 [09:57] <TheKight> i send a mail 4 days ago and nothing happened
#876 [09:57] * AminTopGamer [webchat@ip-83-134-251-173.dsl.scarlet.be] has joined #minecrafthelp
#877 [09:57] <AminTopGamer> hi
#878 [09:57] <urielsalis> Musiciannn, can you run ping sessionserver.mojang.com in the terminal and tell me which IP you get?
#879 [09:58] <Musiciannn> urielsalis 13.33.21.191
#880 [09:59] * Puddless [webchat@user176.151-252-146.netatonce.net] has joined #minecrafthelp
#881 [09:59] <urielsalis> Musiciannn, that doesnt look like a IP in AWS, hmm
#882 [09:59] <urielsalis> Musiciannn, do you know how to open the hosts file?
#883 [09:59] <Puddless> I forgot my email but i do know my name and password to minecraft?
#884 [09:59] <AminTopGamer> crashed whThe game ilst initializing game The game crashed whilst initializing game
#885 [09:59] <AminTopGamer> Error: org.lwjglxel format not accelerated.LWJGLException: Pi
#886 [10:00] <Puddless> any idea?
#887 [10:00] <urielsalis> ??> AminTopGamer win/dxdiag
#888 [10:00] <Absol> AminTopGamer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#889 [10:00] <urielsalis> ??> Puddless account/send-email
#890 [10:00] <Musiciannn> urielsalis you'd better tell me how :D
#891 [10:00] <Absol> Puddless: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#892 [10:00] <Absol> Puddless: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#893 [10:01] <Puddless> Thank you
#894 [10:01] <AminTopGamer> I have downloaded the latest version of windows
#895 [10:01] * Puddless [webchat@user176.151-252-146.netatonce.net] has quit. (Client Quit)
#896 [10:01] <urielsalis> ??> Musiciannn win/hosts/edit
#897 [10:01] <Absol> Musiciannn: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#898 [10:01] <Absol> Musiciannn: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#899 [10:01] <AminTopGamer> #minecrafthelp
#900 [10:02] <urielsalis> AminTopGamer, follow the instructions Absol gave you
#901 [10:02] <AminTopGamer> Yes i have the latest upgraded @urielsalis but dont work
#902 [10:03] <urielsalis> AminTopGamer, follow the instructions Absol gave you
#903 [10:03] <urielsalis> Musiciannn, tell me when you have opened the file
#904 [10:03] <Musiciannn> urielsalis do i open it as a notepad?
#905 [10:04] <Musiciannn> urielsalis if yes i'v opened it
#906 [10:04] * TheKight [webchat@84.125.8.148.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#907 [10:05] <urielsalis> Musiciannn, perfect, add the following line: sessionserver.mojang.com 13.32.91.159
#908 [10:05] <urielsalis> Musiciannn, make sure you dont copy the special character at the start that makes it bold :P
#909 [10:06] <Musiciannn> http://prntscr.com/mlxygk like that right?
#910 [10:07] <urielsalis> Musiciannn, sorry, it was the other way around
#911 [10:07] <urielsalis> 13.32.91.159 sessionserver.mojang.com
#912 [10:08] * N0RA__ [webchat@91-166-64-53.subs.proxad.net] has joined #minecrafthelp
#913 [10:08] <Musiciannn> okay
#914 [10:08] <Musiciannn> now?
#915 [10:08] <urielsalis> Musiciannn, try to connect now
#916 [10:10] <Musiciannn> sessionserver.mojang.com itself works now (it didnt work before), minecraft.net still the same (cant login, returns error), MC WORKS
#917 [10:10] <Musiciannn> why cant i login on minecraft net then?
#918 [10:10] <Musiciannn> whats wrong
#919 [10:10] <urielsalis> Musiciannn, sounds like wrong DNS settings, not sure from where as you appear to be using google DNS
#920 [10:10] <urielsalis> Musiciannn, lets try something
#921 [10:10] <Musiciannn> okay
#922 [10:11] <urielsalis> Musiciannn, go to the control panel
#923 [10:11] <urielsalis> Musiciannn, then click Network and Internet > Network and Sharing Center > Change adapter settings
#924 [10:11] <urielsalis> Musiciannn, right-click Local Area Connection > Properties
#925 [10:11] <urielsalis> Musiciannn, go to the Networking tab. Under Internet Protocol Version 4 (TCP/IPv4) click Properties, then Advanced, then DNS
#926 [10:12] <N0RA__> Hey, hello, does anyone knows how can we change email minecraft? I tried to search the internet but no solution worked for me
#927 [10:12] <Musiciannn> http://prntscr.com/mly117 Is that a Local Area Connection? or im doing smth wrong
#928 [10:12] <urielsalis> Musiciannn, yeah, that one works
#929 [10:13] * Cole [webchat@S01061831bf497610.vf.shawcable.net] has joined #minecrafthelp
#930 [10:13] <Cole> Hello
#931 [10:13] <Musiciannn> urielsalis iam there
#932 [10:14] <CapFan67> N0RA__, Changing your email requires having a Mojang account that you can log into and either access to the old email account, or knowing the answers to the challenge questions: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#933 [10:14] <Musiciannn> urielsalis whats next? im in DNS settings
#934 [10:14] <CapFan67> N0RA__, If you don't have those things, you can contact Mojang Customer Support, and they can help you change your email address.
#935 [10:15] <Cole> yes hi in one of my minecraft worlds I found a unknown all black player and it doesn’t have a gamer tag I hgave never seen this player before and I think I’m the first one to see it
#936 [10:15] <urielsalis> Musiciannn, set it to 1.1.1.1 and 1.0.0.1
#937 [10:16] <Cole> How do I do that
#938 [10:16] <Musiciannn> urielsalis done
#939 [10:16] <AminTopGamer> The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#940 [10:16] <AminTopGamer> i have upgrade my latest driver
#941 [10:16] * N0RA__ [webchat@91-166-64-53.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#942 [10:17] <mattym> ??> AminTopGamer win/dxdiag
#943 [10:17] <Absol> AminTopGamer: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#944 [10:17] <urielsalis> Musiciannn, try to play now
#945 [10:17] <Cole> could you find out what this unknown all black player is plus I call this unlknown player The Entity
#946 [10:18] <Musiciannn> urielsalis i mean, i COULD join the server already when we set ip session in hosts file
#947 [10:18] <Cole> i play on xbox
#948 [10:18] <Musiciannn> urielsalis MC servers work , minecraft.net login doesnt work
#949 [10:18] <urielsalis> Musiciannn, yeah, but that is not goign to last
#950 [10:18] <Cole> My user4 is CrazyCowYoutube
#951 [10:19] <Musiciannn> urielsalis i just cant login on minecraft net
#952 [10:19] <mattym> Cole, You are probably using an outdated resource pack, and the game is not properly skinning a mob/entity
#953 [10:19] <Cole> cn I ask you a question?
#954 [10:20] <Cole> is herobrine real
#955 [10:20] <mattym> !kick Cole No, nor is any other entity you think you have found.
#956 [10:20] * Absol kicked Cole from #minecrafthelp (Reason: ole :No, nor is any other entity you think you have found.)
#957 [10:22] <Musiciannn> urielsalis ?
#958 [10:22] * CrazyCowYoutube [webchat@S01061831bf497610.vf.shawcable.net] has joined #minecrafthelp
#959 [10:23] <CrazyCowYoutube> Hello I found a unknown all black player or entity can you please help me know what it is
#960 [10:23] <mattym> !ban CrazyCowYoutube
#961 [10:23] * Absol kicked CrazyCowYoutube from #minecrafthelp (Reason: razyCowYoutube :You have been removed from this channel)
#962 [10:23] * Kate [webchat@156.34.17.194] has joined #minecrafthelp
#963 [10:23] <Kate> Hello
#964 [10:24] <Kate> i would like to login to my account, i know my email and my password, but i have forgotten my answers to my security questions as i made this account with my mother several years ago, is there a way i can recover this as i cant send an email as i dont speak to my mother
#965 [10:26] * AminTopGamer9 [webchat@ip-83-134-251-173.dsl.scarlet.be] has joined #minecrafthelp
#966 [10:26] * AminTopGamer9 [webchat@ip-83-134-251-173.dsl.scarlet.be] has quit. (Client Quit)
#967 [10:26] <Musiciannn> urielsalis reply pls :(
#968 [10:26] * Kate [webchat@156.34.17.194] has quit. (Client Quit)
#969 [10:28] <AminTopGamer> Absol what now i have do that
#970 [10:28] <mattym> AminTopGamer, We need the link the instructions had you make.
#971 [10:29] <urielsalis> Musiciannn, you still cant login?
#972 [10:29] <Musiciannn> urielsalis no
#973 [10:29] <Musiciannn> urielsalis oh wait ftw
#974 [10:29] <Musiciannn> urielsalis so i tried to login it returned an error
#975 [10:29] <AminTopGamer> the url +mattym
#976 [10:29] <Musiciannn> urielsalis now i go to site and i am in
#977 [10:29] <Musiciannn> urielsalis ??? 0_o
#978 [10:30] <mattym> AminTopGamer, Yes
#979 [10:30] <urielsalis> Musiciannn, what error?
#980 [10:30] <AminTopGamer> in the chat
#981 [10:30] <mattym> AminTopGamer, Yes
#982 [10:30] <AminTopGamer> https://paste.ubuntu.com/p/tSj6CKsgxg/
#983 [10:30] <mattym> AminTopGamer, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#984 [10:30] <mattym> AminTopGamer, Additionally, due to the age of your hardware and it not meeting the minimum requirements, even on the correct version of Windows, the current version of Minecraft (1.13.2) will be the last version that will even work.
#985 [10:31] <AminTopGamer> how can i go back to windows 7
#986 [10:31] <AminTopGamer> i have that option not more
#987 [10:32] <Musiciannn> urielsalis cant really remember
#988 [10:32] <Musiciannn> urielsalis i guess smth like they couldnt get my login
#989 [10:32] <Musiciannn> urielsalis i might be wrong
#990 [10:32] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:3100:7cb7:315:7af8] has joined #minecrafthelp
#991 [10:32] <urielsalis> Musiciannn, can you get the exact message?
#992 [10:32] <Musiciannn> urielsalis i dont think so cuz now i can login
#993 [10:32] <Musiciannn> urielsalis i had a screenshot but i dont have it now
#994 [10:33] <mattym> AminTopGamer, You will need to Google that for yourself, its not something we help with here.
#995 [10:33] <AminTopGamer> ok thx
#996 [10:33] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:3100:7cb7:315:7af8] has quit. (Ping timeout: 202 seconds)
#997 [10:33] <Musiciannn> urielsalis do you think i can have this problem again?
#998 [10:34] <urielsalis> Musiciannn, if you do, you know where to go :P
#999 [10:35] <Musiciannn> urielsalis thank you a lot bro! :D huge love
#1000 [10:35] <Musiciannn> no homo
#1001 [10:41] * Francis [webchat@ip72-211-144-126.tc.ph.cox.net] has joined #minecrafthelp
#1002 [10:41] <Francis> Hello
#1003 [10:42] <Francis> I dint get my download email
#1004 [10:42] <CapFan67> Francis, what Edition of the game did you buy?
#1005 [10:43] <Francis> Java
#1006 [10:43] <CapFan67> You can download Java Edition by logging into your account on minecraft.net, or by clicking here: https://minecraft.net/download/
#1007 [10:44] <Francis> No I bought it but it says I dint
#1008 [10:45] <Francis> I got a recipe email saying so
#1009 [10:45] <CapFan67> Francis, Log into Mojang.com and then navigate to this page: https://account.mojang.com/me
#1010 [10:46] <CapFan67> Francis, When you get there, do you see your Minecraft Java Edition license? If so, do you see a profile name?
#1011 [10:47] <Francis> Wait gotta use my laptop to open the page quickly
#1012 [10:47] * simple [webchat@c-73-88-188-164.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#1013 [10:49] * Musiciannn [webchat@46.48.52.104-FTTB.planeta.tc] has quit. (Quit: webchat.esper.net)
#1014 [10:54] * kimberlythegeek [~sid1310@2620:101:8030:74::3:51e] has quit. (Remote host closed the connection)
#1015 [10:54] * McAirHunter [webchat@5e0bcb75.bb.sky.com] has joined #minecrafthelp
#1016 [10:55] <McAirHunter> my redeem code has been used but I have just got windows ten now
#1017 [10:56] <McAirHunter> and cannot download minecraft
#1018 [10:57] <CapFan67> McAirHunter, Where did you buy the code?
#1019 [10:57] * kj [webchat@cpe-24-211-150-36.nc.res.rr.com] has joined #minecrafthelp
#1020 [10:57] <McAirHunter> the code is from the Mojang website and it was for free because I downloaded Minecraft before a certain time
#1021 [10:58] <kj> i have mc java but i want it for windows 10, is there a way i can get windows 10 edition without having to pay again?
#1022 [10:58] <CapFan67> McAirHunter, If the interface told you that the code had already been redeemed when you tried to associate it with a Microsoft Account, then you'll need to contact Mojang Customer Support.
#1023 [10:59] <McAirHunter> okay thanks
#1024 [10:59] * McAirHunter [webchat@5e0bcb75.bb.sky.com] has quit. (Client Quit)
#1025 [11:00] <CapFan67> kj, Minecraft Windows 10 Edition is a different game and doesn't come with Java Edition. If you purchased prior to October 19th, you have a code waiting for a free Windows 10 Edition license.
#1026 [11:00] <CapFan67> kj, If you purchased after that date, then you'd need to buy Windows 10 Edition separately.
#1027 [11:02] <kj> oh okay, thank you
#1028 [11:02] <kj> oh okay, thank you
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#1032 [11:11] <Zzacci> any1 here??
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#1042 [11:31] * nummy [webchat@pool-96-250-15-108.nycmny.fios.verizon.net] has joined #minecrafthelp
#1043 [11:32] <nummy> hello
#1044 [11:32] * nummy [webchat@pool-96-250-15-108.nycmny.fios.verizon.net] has quit. (Client Quit)
#1045 [11:35] * johnmajer [webchat@pool-108-36-108-66.phlapa.fios.verizon.net] has joined #minecrafthelp
#1046 [11:36] <johnmajer> Hello
#1047 [11:36] <johnmajer> I know my minecraft password and login but I can't migrate to a mojang account
#1048 [11:37] <johnmajer> I know it is my one email but everytime I put it in it doesnt work
#1049 [11:37] <johnmajer> I even downloaded technic launcher and put my minecraft login into that and it let me play
#1050 [11:37] <johnmajer> so I know my password is correct
#1051 [11:37] <johnmajer> and I know its my one email but its not working
#1052 [11:37] <johnmajer> Please help
#1053 [11:42] <CapFan67> Hi johnmajer.
#1054 [11:42] <CapFan67> johnmajer, I'll link the migration page, but you will need know which email address you original puchased with and have access to that account. If not, you'll need to contact Mojang Support and they can migrate for you. https://help.mojang.com/customer/portal/articles/329530
#1055 [11:46] <johnmajer> I know the email but its not working for some reason
#1056 [11:46] <johnmajer> I am 100% sure that it is the right email
#1057 [11:47] <CapFan67> johnmajer, If the migration is not working with your input information, then that also moves you to contacting Mojang support to help with the migration.
#1058 [11:47] <johnmajer> also I cant find my transaction ID because I bought this game like 8 years ago
#1059 [11:47] <johnmajer> so I cant do the mojang support thing
#1060 [11:47] <CapFan67> johnmajer, if "8 years ago" puts you in the second half of 2011, that is a very easy period of time to recover your transaction id:
#1061 [11:48] <CapFan67> ??> johnmajer account/trans-id
#1062 [11:48] <Absol> johnmajer: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1063 [11:48] <johnmajer> Yeah my dad bought the account for me back then I have no idea how to search for that
#1064 [11:49] <CapFan67> johnmajer, Again, the link I provided give you instructions based on your time period. Since you know and have access to the email account, certain time periods are very easy to recover.
#1065 [11:49] <johnmajer> sick
#1066 [11:54] * chilly [webchat@c-68-62-66-115.hsd1.mi.comcast.net] has joined #minecrafthelp
#1067 [11:54] <chilly> hey
#1068 [11:56] * chilly [webchat@c-68-62-66-115.hsd1.mi.comcast.net] has quit. (Client Quit)
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#1070 [12:00] * lie4death [webchat@dynamic-acs-24-101-200-134.zoominternet.net] has joined #minecrafthelp
#1071 [12:01] <lie4death> hey there my account was hacked and i managed to change the password before they could but they did change my name is there a way to change it back before the 30 days are up?
#1072 [12:05] * Vortex [webchat@0545f6e9.skybroadband.com] has joined #minecrafthelp
#1073 [12:05] <Vortex> my minecraft is unable to save cave 6 how can i fix it
#1074 [12:09] * krubus [webchat@lfbn-1-1782-164.w90-66.abo.wanadoo.fr] has joined #minecrafthelp
#1075 [12:09] <krubus> Hi ?
#1076 [12:09] * Adrian [webchat@c-76-20-214-181.hsd1.ga.comcast.net] has joined #minecrafthelp
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#1078 [12:10] <Adrian> hello
#1079 [12:10] * Adrian [webchat@c-76-20-214-181.hsd1.ga.comcast.net] has quit. (Client Quit)
#1080 [12:10] <krubus> Hum.. I have some issue with my email account could you help me ?
#1081 [12:12] <krubus> Someone?
#1082 [12:13] <krubus> Please ?
#1083 [12:13] * blondiexx137 [webchat@pool-108-2-100-84.phlapa.ftas.verizon.net] has joined #minecrafthelp
#1084 [12:15] <krubus> Someone ?
#1085 [12:16] <blondiexx137> I have not been able to log into minecraft. It looks like it automatically switched my account over (without me doing), but my password doesn't log me in with the email. When I try to reset my password, I never get the email to do so. I have tried to contact mojang customer support, but still have not heard anything. This has been going on for more
#1086 [12:16] <blondiexx137> than two weeks.
#1087 [12:18] <krubus> And I can't migrate my account..
#1088 [12:19] <krubus> No one could help me ?
#1089 [12:22] * krubus [webchat@lfbn-1-1782-164.w90-66.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
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#1092 [12:29] * krubus [webchat@lfbn-1-1782-164.w90-66.abo.wanadoo.fr] has joined #minecrafthelp
#1093 [12:30] <krubus> Someone here ?
#1094 [12:33] * Whale_Powwwer [webchat@104-185-152-141.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1095 [12:34] <Whale_Powwwer> hello, Minecraft launcher says "could not connect to server" when logging in with any account, how to fix?
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#1097 [12:52] * CreeperChannelYT [webchat@541D390A.cm-5-6a.dynamic.ziggo.nl] has joined #minecrafthelp
#1098 [12:52] <CreeperChannelYT> Hello?
#1099 [12:52] * thegayestagenda [webchat@c-73-100-40-9.hsd1.ma.comcast.net] has joined #minecrafthelp
#1100 [12:52] <thegayestagenda> I've owned Minecraft for years, but last year, when 1.13 snapshots were coming out, I played around in one and somehow managed to corrupt all of Minecraft on my computer?? After that day I couldn't run minecraft without it crashing within seconds, and eventually I couldn't even get to the load screen before it crashed. I was able to transfer my sav
#1101 [12:52] <thegayestagenda> es onto my old rinky dinky laptop and continue playing those worlds just fine, but ever since that fateful day I haven't been able to run Minecraft on my gaming PC. The closest I've gotten is being able to open it and try to create or open a world, but no matter what, at some point it stops loading and if i click it the window goes grey and says (n
#1102 [12:52] <thegayestagenda> ot responding). I've tried uninstalling and reinstalling the game 3 times. I've made sure my java is the most recent version too. Please help! I want to get Minecraft to work on my PC again! (Because my laptop is breaking! haha)
#1103 [12:53] * CreeperChannelYT [webchat@541D390A.cm-5-6a.dynamic.ziggo.nl] has quit. (Client Quit)
#1104 [12:59] <blondiexx137> Is there anyone here answering questions? Or are we all asking?
#1105 [13:01] * User [webchat@cpe-172-88-224-14.socal.res.rr.com] has joined #minecrafthelp
#1106 [13:01] <User> Is there anyone in here?
#1107 [13:02] <User> Anyone?
#1108 [13:03] <User> Sigh...
#1109 [13:03] * ATG [webchat@ip-83-134-251-173.dsl.scarlet.be] has joined #minecrafthelp
#1110 [13:03] <ATG> hello
#1111 [13:03] <User> Can you help me with MC for Windows 10?
#1112 [13:04] <ATG> im???
#1113 [13:04] <ATG> im not a minecraft helper
#1114 [13:04] <User> ...are you a helper, or are you waiting for help, to-
#1115 [13:04] <User> fajklsd;
#1116 [13:04] <ATG> help to
#1117 [13:05] <ATG> have you dowload the free version of windows 10
#1118 [13:05] <User> no?
#1119 [13:05] <ATG> ok
#1120 [13:06] <User> i mean i got it free because i already bought it on a seperate computer
#1121 [13:06] <ATG> i have downloaded that and in now back in windows 7 but the helper say normal my minecraft maked
#1122 [13:07] <ATG> have you this problem
#1123 [13:07] <User> no
#1124 [13:07] <ATG> The game crashed whilst initializing game The game crashed whilst initializing game
#1125 [13:07] <ATG> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1126 [13:07] <ATG> this
#1127 [13:08] <User> nope
#1128 [13:08] <ATG> what is the problem
#1129 [13:09] <User> when i open minecraft it opens a notebook file on the desktop named nativelog
#1130 [13:09] <User> *notepad
#1131 [13:09] <ATG> that is normal
#1132 [13:09] <User> it is
#1133 [13:10] <User> how do i stop it from happening
#1134 [13:10] <ATG> i think its a code for launching minecraft
#1135 [13:10] <User> yeah but how do i stop it from physically making a new file
#1136 [13:10] <User> i don't think it happened on the old computer
#1137 [13:12] <ATG> i have a old computer a i have that also
#1138 [13:14] <ATG> if you read the 'code' in the nativelog you can see that is for launching minecraft
#1139 [13:18] <User> yeah i figured that out
#1140 [13:19] <User> so how do i move it off my desktop
#1141 [13:19] <User> because this is my desktop
#1142 [13:22] <User> i can't show you a picture
#1143 [13:22] <User> but it has one full line of useful things
#1144 [13:22] <User> and then the nativelog
#1145 [13:22] <User> it irritates me a lot
#1146 [13:22] * padiller [webchat@customer-189-217-11-220.cablevision.net.mx] has joined #minecrafthelp
#1147 [13:22] <urielsalis> hi ATG
#1148 [13:22] <urielsalis> hi User
#1149 [13:22] <User> HELP
#1150 [13:23] <User> PRAISE THE SUN
#1151 [13:23] <urielsalis> User, what is your issue?
#1152 [13:23] <urielsalis> ??> ATG win/dxdiag
#1153 [13:23] <Absol> ATG: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1154 [13:23] <padiller> hello everybody... my problem is that some time ago i got an email that my account was being moved to Mojang account
#1155 [13:23] <urielsalis> padiller, you didnt request it?\
#1156 [13:23] <padiller> but I never requested this
#1157 [13:23] <urielsalis> ??> padiller account/hacked
#1158 [13:23] <Absol> padiller: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1159 [13:23] <Absol> padiller: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1160 [13:24] <padiller> is there a way to link my transaction id to my "new" Mojang account?
#1161 [13:24] <User> Okay, here's the issue I have.
#1162 [13:24] <urielsalis> padiller, if you didnt request the change, someone with access to your email did
#1163 [13:24] <User> Nevermind, you go first.
#1164 [13:24] <urielsalis> padiller, you need to contact Mojang
#1165 [13:24] <urielsalis> User, we can multitask
#1166 [13:24] <User> Okay, here's the issue.
#1167 [13:25] <padiller> I sent an issue like an hour ago, do you know if they take long to reply? I really wanted to play today
#1168 [13:25] <urielsalis> ??> padiller account/send-email/wait-time
#1169 [13:25] <Absol> padiller: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#1170 [13:25] <User> Whenever I open MC, it creates a MSNotepad file called "nativelog" on the desktop.
#1171 [13:25] <User> It reads the following:
#1172 [13:25] <urielsalis> User, what is your username?
#1173 [13:25] <padiller> so I won't be able to play til Monday? ):
#1174 [13:26] <User> AntithesisTheGreat
#1175 [13:26] <urielsalis> padiller, probably more, they have a backlog of almost 1 month
#1176 [13:26] <urielsalis> User, are you sure?
#1177 [13:26] <padiller> omg
#1178 [13:26] <User> AntithesisTheGreat
#1179 [13:26] <padiller> any recomendations on how can I play before that?
#1180 [13:26] <User> Exact lettering
#1181 [13:26] <urielsalis> padiller, you cant, sorry
#1182 [13:26] <urielsalis> User, that username doesnt exists
#1183 [13:27] <urielsalis> User, have you bought the game?
#1184 [13:27] <padiller> is there a way to download the launcher and try to login with my username?
#1185 [13:27] <User> WAITCRAP
#1186 [13:27] <User> Nevermind
#1187 [13:27] <urielsalis> padiller, minecraft.net/download
#1188 [13:27] <User> I was getting mixed up
#1189 [13:27] <User> So sorry
#1190 [13:27] <User> My username is AntithesisGames
#1191 [13:27] <padiller> amazing
#1192 [13:27] <urielsalis> padiller, but if the account was migrated then you need to login with the email it was migrated to
#1193 [13:27] <padiller> thanks
#1194 [13:27] <padiller> :O
#1195 [13:27] <padiller> ok so no dice
#1196 [13:28] <urielsalis> User, download the latest launcher from minecraft.net/download
#1197 [13:28] <thegayestagenda> hello, has anyone responded to my question?
#1198 [13:28] <thegayestagenda> I've owned Minecraft for years, but last year, when 1.13 snapshots were coming out, I played around in one and somehow managed to corrupt all of Minecraft on my computer?? After that day I couldn't run minecraft without it crashing within seconds, and eventually I couldn't even get to the load screen before it crashed. I was able to transfer my sav
#1199 [13:28] <thegayestagenda> es onto my old rinky dinky laptop and continue playing those worlds just fine, but ever since that fateful day I haven't been able to run Minecraft on my gaming PC. The closest I've gotten is being able to open it and try to create or open a world, but no matter what, at some point it stops loading and if i click it the window goes grey and says (n
#1200 [13:28] <thegayestagenda> ot responding). I've tried uninstalling and reinstalling the game 3 times. I've made sure my java is the most recent version too. Please help! I want to get Minecraft to work on my PC again! (Because my laptop is breaking! haha)
#1201 [13:29] * padiller [webchat@customer-189-217-11-220.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1202 [13:29] <urielsalis> ??> thegayestagenda av/adwcleaner
#1203 [13:29] <Absol> thegayestagenda: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1204 [13:29] <Absol> thegayestagenda: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1205 [13:29] <thegayestagenda> ok, ill try that, ty~
#1206 [13:29] <thegayestagenda> !
#1207 [13:29] <urielsalis> thegayestagenda, and please change your username using /nick newname
#1208 [13:30] <thegayestagenda> what do you mean?
#1209 [13:30] <urielsalis> thegayestagenda, change your username here
#1210 [13:31] * Internment [webchat@host81-159-55-114.range81-159.btcentralplus.com] has joined #minecrafthelp
#1211 [13:31] <thegayestagenda> Why? I'm not trying to change my username
#1212 [13:31] <urielsalis> thegayestagenda, in this chat, not Minecraft
#1213 [13:31] <thegayestagenda> Ya, why lol?
#1214 [13:31] <thegayestagenda> I didnt ask
#1215 [13:31] <Internment> I tried to log in today but seems like my password and email were changed, but I haven't received any emails about requests, is this even possible ?
#1216 [13:32] * thegayestagenda [webchat@c-73-100-40-9.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1217 [13:33] <urielsalis> Internment, you receive the password reset?
#1218 [13:34] <Internment> Nope its been over 20min, and if i got hacked i never received any other emails about it, simply cant log in or reset password
#1219 [13:34] <Internment> didnt think it was possible to do that so easily :L
#1220 [13:34] <urielsalis> ??> Internment account/send-email
#1221 [13:34] <Absol> Internment: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1222 [13:34] <Absol> Internment: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1223 [13:34] * GayisA-Ok [webchat@c-73-100-40-9.hsd1.ma.comcast.net] has joined #minecrafthelp
#1224 [13:34] <urielsalis> Internment, to change the email they need access to your email account, they can just delete the email after copying the code
#1225 [13:34] * urielsalis kicked GayisA-Ok from #minecrafthelp (Reason: ayisA-Ok :Change your username)
#1226 [13:35] <Internment> I suppose, I do have 2-step verification on my email, guess that doesnt do anything D:
#1227 [13:35] <Internment> I've sent the email, thought maybe there was another way than waiting week or more for an answer
#1228 [13:36] <User> so, uh, urielsalis
#1229 [13:36] * Minimi2o5 [webchat@178.158.207.77.rev.sfr.net] has joined #minecrafthelp
#1230 [13:36] <User> i did what you said and it brought up something called the minecraft setup wizard
#1231 [13:36] <User> do i just go through the process as usual
#1232 [13:36] <urielsalis> User, yes
#1233 [13:37] <User> repair or remove
#1234 [13:37] <urielsalis> User, repair
#1235 [13:37] <Minimi2o5> when i get in-game the world bugs and freezes everytime i move the screen turns black for a split second and it moves can you help me please ?
#1236 [13:38] <User> "Files in Use"
#1237 [13:38] <urielsalis> User, you need to exit minecraft before running it
#1238 [13:38] <Minimi2o5> also now each time that i want to get in the game it crashes
#1239 [13:38] * User [webchat@cpe-172-88-224-14.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1240 [13:39] <urielsalis> ??> Minimi2o5 launcher/loh
#1241 [13:39] <urielsalis> ??> Minimi2o5 launcher/log
#1242 [13:39] <Absol> Minimi2o5: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1243 [13:39] <Minimi2o5> thank you for youre help
#1244 [13:40] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#1245 [13:41] * NotBob [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has joined #minecrafthelp
#1246 [13:41] * User [webchat@cpe-172-88-224-14.socal.res.rr.com] has joined #minecrafthelp
#1247 [13:41] <User> Oh lord
#1248 [13:41] <User> It prompted me to restart
#1249 [13:41] <User> I did
#1250 [13:41] <User> Now the computer can't connect to its memorycard
#1251 [13:42] <urielsalis> User, what?
#1252 [13:42] <User> Let me explain
#1253 [13:42] * beartravles [webchat@c-76-105-129-79.hsd1.or.comcast.net] has joined #minecrafthelp
#1254 [13:43] * NotBob [webchat@c-73-66-239-90.hsd1.ca.comcast.net] has quit. (Client Quit)
#1255 [13:43] <beartravles> hey how do i use scacffolding? and put hopers on chests?
#1256 [13:43] <urielsalis> beartravles, hold shift while placing the block
#1257 [13:44] <beartravles> shift takes me down the scaffold
#1258 [13:44] <User> After you said to close Minecraft, I asked the computer to close MC, but it said it failed to close all of the things I needed to close, so I closed it myself.
#1259 [13:44] <urielsalis> beartravles, https://minecraft.gamepedia.com/Scaffolding
#1260 [13:44] * dirtBlock [webchat@c-73-178-118-85.hsd1.nj.comcast.net] has joined #minecrafthelp
#1261 [13:45] <urielsalis> beartravles, according to that there is a limit of 6 scaffoldings on a row
#1262 [13:45] <User> The little loading box went down to zero and froze up before suddenly saying "This completes the Minecraft Setup Wizard." I exited and it asked me to restart. I did. And this happened
#1263 [13:45] <beartravles> how do hold shioft without going doen?
#1264 [13:45] * UmU [webchat@c96-154.i11-5.onvol.net] has joined #minecrafthelp
#1265 [13:45] <urielsalis> beartravles, the shift thing is for placing hoppers in chests
#1266 [13:45] <beartravles> yes
#1267 [13:46] <dirtBlock> hello can i get help with my account?
#1268 [13:46] <urielsalis> beartravles, you should be able to place scaffolding like a normal block, without pressing shift
#1269 [13:46] <urielsalis> dirtBlock, depends on the question
#1270 [13:46] <beartravles> and when i hold shif i go doen the scaffold instead of crougching
#1271 [13:46] <dirtBlock> im tryi to get into my account. idk if i have a minefact or mojang account
#1272 [13:46] <dirtBlock> im not getting any password reset email
#1273 [13:46] <dirtBlock> or migration emails
#1274 [13:46] <beartravles> im in scaffolding 6 blocks high adn buildng a chest silo i need to put hoppers on chest
#1275 [13:47] <urielsalis> ??> dirtBlock account/send-email
#1276 [13:47] <Absol> dirtBlock: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1277 [13:47] <Absol> dirtBlock: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1278 [13:47] <urielsalis> beartravles, scaffolding has a limit of 6 blocks, after that you cant place more
#1279 [13:47] <blondiexx137> I've been waiting since Feb 1st.
#1280 [13:47] <urielsalis> beartravles, 6 blocks up, 4 blocks to the side
#1281 [13:47] <blondiexx137> It seems like people's accounts are being automatically migrated and then aren't able to log in.
#1282 [13:47] <urielsalis> ??> blondiexx137 account/send-email
#1283 [13:47] <Absol> blondiexx137: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1284 [13:47] <Absol> blondiexx137: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1285 [13:48] <urielsalis> blondiexx137, They are never automatically migrated, someone with access to the email account and password of the account has to do it manually
#1286 [13:48] <blondiexx137> I already did...on Feb 1st.
#1287 [13:48] <urielsalis> blondiexx137, see second link for wait times
#1288 [13:48] <beartravles> yes its not the scaffolding im having a problem with its that while im standing on the scaffolding block i hit shift to crouch so i can place a hopper on a chest and instead of croug=ching i go down the scafold. how do i prevent myself from going doen the scaffold
#1289 [13:48] <urielsalis> beartravles, have you tried placing a block that is not the scaffolding to stand over?
#1290 [13:49] <blondiexx137> Well I didn't do it and no one else has access to it....and other people seem to be having this same issue lately.
#1291 [13:49] <beartravles> i could do theat but when i break the scafolding the blosck does not bereak
#1292 [13:50] <urielsalis> blondiexx137, I suggest that you enable 2 factor authentication in your email and use a password manager to generate random password for each site
#1293 [13:50] <urielsalis> blondiexx137, haveibeenpwned.com is also good to see if your email was part of a password leak
#1294 [13:50] * beartravles [webchat@c-76-105-129-79.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1295 [13:50] <urielsalis> beartravles, place block, place hoppers, break block, repeat. Then break all the scaffolding
#1296 [13:50] <blondiexx137> I have had no issues with my email.
#1297 [13:51] <dirtBlock> i found a response email from mojang on jan 30. i have a case number. is that the same as a transaction ID?
#1298 [13:51] * Minimi2o5 [webchat@178.158.207.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#1299 [13:51] <urielsalis> dirtBlock, no, that might be the case you requested using the form
#1300 [13:52] <blondiexx137> When they do finally email me back, is it going to take this long each time for them to respond in the conversation?
#1301 [13:52] <dirtBlock> does mojang work and respond to emails on the weekend?
#1302 [13:52] <urielsalis> blondiexx137, no
#1303 [13:52] <urielsalis> dirtBlock, no
#1304 [13:52] <blondiexx137> thank god
#1305 [13:52] <blondiexx137> I've been dying to play for weeks
#1306 [13:53] <User> urielsalis, BTW, the nativelog thing is still showing up.
#1307 [13:53] * Whale_Powwwer [webchat@104-185-152-141.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1308 [13:54] <dirtBlock> is tghe email address help2@mojang.com legit? that's where i the message came from?
#1309 [13:54] <dirtBlock> is tghe email address help2@mojang.com legit? that's where i the message came from
#1310 [13:54] <urielsalis> dirtBlock, help2? I dont think so
#1311 [13:54] <dirtBlock> what is their help email?
#1312 [13:54] <urielsalis> help@mojang.com is legit
#1313 [13:55] <User> wait no i think help2 is legit
#1314 [13:55] <User> it
#1315 [13:55] <User> whoops
#1316 [13:55] <User> it's where the automatic email came from when i mailed them direct from their website
#1317 [13:56] <dirtBlock> ok. ty. was scared for a second
#1318 [13:57] * Max1 [webchat@cpe-98-144-34-182.wi.res.rr.com] has joined #minecrafthelp
#1319 [13:57] <Max1> I can't sign into my account after waiting over 1 hour
#1320 [13:58] <urielsalis> Max1, Do you receive password reset emails?
#1321 [13:58] <Max1> yes but the account email is not tied to my current one
#1322 [13:58] <urielsalis> Max1, what?
#1323 [13:59] <urielsalis> Max1, check that you are not using any VPN, and that nobody else in your network is trying to login as that resets the time
#1324 [13:59] <Max1> The email that is tied to my account isn't my current one. So I cannot reset my password because I cannot use the old email
#1325 [13:59] <urielsalis> Max1, also sometimes it takes 24 hs
#1326 [13:59] <Max1> Yes I have beeen waiting 24 hours
#1327 [13:59] <urielsalis> Max1, ah, so you dont know if you receive the email or not?
#1328 [14:00] <Max1> I can't receive the email
#1329 [14:00] <urielsalis> ??> Max1 account/send-email
#1330 [14:00] <Absol> Max1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1331 [14:00] <Absol> Max1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1332 [14:01] * dirtBlock [webchat@c-73-178-118-85.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1333 [14:02] * Max1 [webchat@cpe-98-144-34-182.wi.res.rr.com] has quit. (Client Quit)
#1334 [14:03] <User> urielsalis, any other suggestions to fix the nativelog issue? and possibly the memorycard?
#1335 [14:04] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:3100:7cb7:315:7af8] has quit. (Ping timeout: 190 seconds)
#1336 [14:06] * joe [webchat@c-69-250-191-188.hsd1.md.comcast.net] has joined #minecrafthelp
#1337 [14:06] <User> urielsalis?
#1338 [14:06] <joe> i do not remember my old username and need help finding it out
#1339 [14:07] <joe> i am trying to migrate accounts but i need my username
#1340 [14:07] <joe> #sad
#1341 [14:09] <joe> my name is joe
#1342 [14:10] <joe> someone please help me
#1343 [14:10] <joe> sad sad sad
#1344 [14:10] <joe> im going to cry
#1345 [14:10] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:3100:7cb7:315:7af8] has joined #minecrafthelp
#1346 [14:11] <joe> wow it really be like that
#1347 [14:11] * Test [webchat@c-73-100-40-9.hsd1.ma.comcast.net] has joined #minecrafthelp
#1348 [14:11] <Test> Hello?
#1349 [14:11] <Test> Oh good
#1350 [14:11] <joe> hello mate
#1351 [14:11] <Test> Is there a process set in place for reporting a mod on here for abusive behaviour?
#1352 [14:11] <joe> what are you talking about mate
#1353 [14:12] <Test> I was told I should contact GreyVulpine but they're not on here very often
#1354 [14:12] <joe> did you get your feelings hurt?
#1355 [14:12] <Test> Nah bro a mod was being homophobic
#1356 [14:12] <urielsalis> hi joe, only Mojang can help with account issues
#1357 [14:12] <urielsalis> ??> joe account/send-email
#1358 [14:12] <Absol> joe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1359 [14:12] <Absol> joe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1360 [14:12] <joe> bruh i dont have a mojang account
#1361 [14:12] <joe> how is that supposed to help me
#1362 [14:13] <urielsalis> joe, Mojang are the makers of the game
#1363 [14:13] <Test> @urielsalis how do I report a moderator for abusive behavior?
#1364 [14:13] <joe> lies
#1365 [14:13] <joe> then why dont i have a mojang account
#1366 [14:13] <urielsalis> joe, scroll down in https://minecraft.net/en-us/
#1367 [14:13] <urielsalis> Test, usually GreyVulpine, or someone else with the @ in the name
#1368 [14:13] <joe> why must i migrate if mojang created the game
#1369 [14:14] <joe> shouldnt i already have a mojang account
#1370 [14:14] <Test> Yes, but how do I get in touch with GreyVulpine?
#1371 [14:14] <urielsalis> joe, because they changed from Minecraft accounts to Mojang accounts, so you have all your games under the same account
#1372 [14:14] <urielsalis> Test, PMing here
#1373 [14:14] <urielsalis> Test, /query GreyVulpine
#1374 [14:14] <Test> oh how do I PM
#1375 [14:14] <Test> ty
#1376 [14:14] <joe> hey test i dont see the problem with your mod
#1377 [14:16] <Test> urielsalis banned me for being gay. Can you please tell me what I'm supposed to do now that I ran the malware finder and restarted my computer? I just want to get my game working
#1378 [14:16] <joe> yo wtf urielsalis
#1379 [14:16] <Test> Even gay people, deserve technical support, believe it or not
#1380 [14:16] <urielsalis> Test, I kicked you telling you to change your username
#1381 [14:16] <Test> you didnt tell me why
#1382 [14:17] <joe> why you banning people for being gay
#1383 [14:17] <Test> where in the rules does it say I'm not allowed to say im gay in my username. People can say they're tall, irish, etc in their usernames
#1384 [14:17] <joe> that is F'd up bro
#1385 [14:17] <urielsalis> Test, this is a family friendly channel, we try to keep it that way.
#1386 [14:17] <Test> lol gay people arent family friendly?
#1387 [14:17] <urielsalis> Test, your first username sounded like a insult to gay people
#1388 [14:17] <Test> its the same username i use on all my sites
#1389 [14:18] <urielsalis> Test, if you already ran adwcleaner try to play the game
#1390 [14:18] <Test> I get that you could have thought that, but instead of explaining why I should need to change it you just repeated yourself. That'
#1391 [14:18] <joe> yo urielsalis why you neing homophobic bro?
#1392 [14:18] * blondiexx137 [webchat@pool-108-2-100-84.phlapa.ftas.verizon.net] has quit. (Quit: webchat.esper.net)
#1393 [14:18] <joe> you got something against gay people?
#1394 [14:18] <Test> That's why I used the second username, GayisAok and u gave me an immediate ban
#1395 [14:19] <joe> urielsalis you suck
#1396 [14:19] <Test> ty for the tech support. Gay people, are allowed tech support too, while also being openly gay. We're child friendly, brah :)
#1397 [14:19] <joe> look what you did urielsalis
#1398 [14:20] <joe> you made the only gay guy leave
#1399 [14:20] <urielsalis> joe, second, im gay too
#1400 [14:20] <urielsalis> joe, have you emailed Mojang?
#1401 [14:20] <joe> prove it
#1402 [14:21] <urielsalis> joe, you can either continue with the topic or get help, which one you prefer?
#1403 [14:21] <joe> I WANT TO KNOW MY DANG USERNAME URIELSALIS
#1404 [14:21] <urielsalis> joe, we are not Mojang, we cannot help you
#1405 [14:21] <urielsalis> joe, I already told you to contact them
#1406 [14:21] <joe> BRUH
#1407 [14:22] <joe> #MALCOMX
#1408 [14:22] * urielsalis kicked joe from #minecrafthelp (Reason: oe :https://help.mojang.com/customer/portal/emails/new)
#1409 [14:22] * s0miez [webchat@181.74.204.161] has joined #minecrafthelp
#1410 [14:24] * Hydrius [webchat@104.153.151.88] has joined #minecrafthelp
#1411 [14:24] <Hydrius> What are the chances of getting a refund for buying the wrong version of Minecraft?
#1412 [14:24] * johnny_ [webchat@c-69-250-191-188.hsd1.md.comcast.net] has joined #minecrafthelp
#1413 [14:24] <urielsalis> Hydrius, you can ask, probably going to work
#1414 [14:24] <urielsalis> ??> Hydrius account/refund
#1415 [14:24] <Absol> Hydrius: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1416 [14:24] * urielsalis kicked johnny_ from #minecrafthelp (Reason: ohnny_ :https://help.mojang.com/customer/portal/emails/new)
#1417 [14:25] * jacob [webchat@c-69-250-191-188.hsd1.md.comcast.net] has joined #minecrafthelp
#1418 [14:25] <s0miez> Hello, recently i've bought minecraft prepaid code and in the redeem seccion it say the code was already claimed, before this i create a account, in the part of pay i put the code and it infinite load
#1419 [14:25] <jacob> THIS IS DISCRIMINATION
#1420 [14:26] * urielsalis kicked jacob from #minecrafthelp (Reason: acob :Contact Mojang over https://help.mojang.com/customer/portal/emails/new for help recovering your account)
#1421 [14:26] <urielsalis> s0miez, have you contacted the support from whoever you bought the prepaid card from?
#1422 [14:26] * Hydrius [webchat@104.153.151.88] has quit. (Client Quit)
#1423 [14:27] <User> hi
#1424 [14:27] <urielsalis> hi User
#1425 [14:28] <urielsalis> User, what shortcut are you using to open the game?
#1426 [14:28] <User> what
#1427 [14:28] <User> Minecraft? it's a little dirt block with a white square and an arrow in it?
#1428 [14:28] <s0miez> urielsalis i haven't i'll try
#1429 [14:29] <urielsalis> User, that doesnt sound like the Minecraft icon
#1430 [14:29] <User> i mean the white square and the arrow is in the corner
#1431 [14:29] <User> like all my other apps
#1432 [14:29] <User> it's just a redirect icon i think
#1433 [14:30] <urielsalis> User, press the windows key, type Minecraft and run it from there
#1434 [14:31] <User> it works! hang on-
#1435 [14:31] <User> okay so i have to use the windows key
#1436 [14:31] <User> any way to circumvent that...?
#1437 [14:31] * g8 [webchat@cpc104192-ipsw4-2-0-cust1453.7-4.cable.virginm.net] has joined #minecrafthelp
#1438 [14:31] <g8> hi
#1439 [14:32] <g8> I recently tried to log onto my Minecraft which hasn't been downloaded for a while and was set up in 2012
#1440 [14:32] <urielsalis> User, delete the shortcut you currently have, right click the icon in the windows key, open file location, right click the Minecraft icon in the folder that opens, Send to > Desktop
#1441 [14:32] <g8> but am having trouble at almost every step
#1442 [14:33] <g8> I have to re download it from the website
#1443 [14:33] <g8> and I can't log in to my Mojang account
#1444 [14:33] <User> GRG DFKN ZJBT it didn't work
#1445 [14:34] <User> i'mma have to leave for a little bit
#1446 [14:35] <User> expect me anywhere between one and two hours later
#1447 [14:37] * s0miez [webchat@181.74.204.161] has quit. (Quit: webchat.esper.net)
#1448 [14:44] * MurderousMeline [webchat@c-73-42-223-194.hsd1.wa.comcast.net] has joined #minecrafthelp
#1449 [14:45] <MurderousMeline> My Minecraft wont launch and it says "Unable to save download. uk_ua.lang"
#1450 [14:46] <urielsalis> ??> MurderousMeline tools/hjt
#1451 [14:46] <Absol> MurderousMeline: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1452 [14:46] <Absol> MurderousMeline: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1453 [14:47] * SzymixMaSkrypty [webchat@188.147.99.255.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#1454 [14:48] <SzymixMaSkrypty> Yo so i forgot my password and security questions answers what to do ;-;
#1455 [14:48] <urielsalis> ??> SzymixMaSkrypty account/send-email
#1456 [14:48] <Absol> SzymixMaSkrypty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1457 [14:48] <Absol> SzymixMaSkrypty: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1458 [14:52] <MurderousMeline> https://paste.ubuntu.com/p/wXksCDNKKx/
#1459 [14:53] <MurderousMeline> everywhere online it says this happens because of "bytefence" but my computer doesn't have it
#1460 [14:54] <urielsalis> MurderousMeline, one sec
#1461 [14:55] <urielsalis> MurderousMeline, disable Nexon Game Security Service
#1462 [14:56] <MurderousMeline> how?
#1463 [14:57] <urielsalis> MurderousMeline, its the first time I see it, so not sure
#1464 [14:58] <urielsalis> MurderousMeline, looks like its installed with the game "Hyper Universe", so it should be fine
#1465 [14:58] <ba7888b72413a16a> MurderousMeline: maybe check in Add or Remove Programs for nexon (and bytefence)
#1466 [14:59] <ba7888b72413a16a> "Apps & Features" in windows 10
#1467 [14:59] <urielsalis> MurderousMeline, did HJT showed you any errors about the hosts file not being accesible?
#1468 [14:59] <mattym> It may be acting like EasyAntiCheat or BattleEye, and blocking downloads.
#1469 [14:59] * K8 [webchat@cpc96574-uddi27-2-0-cust27.20-3.cable.virginm.net] has joined #minecrafthelp
#1470 [14:59] <MurderousMeline> I don't think so
#1471 [14:59] * Cheri [webchat@072-181-162-185.res.spectrum.com] has joined #minecrafthelp
#1472 [14:59] <mattym> MurderousMeline, Try restarting the computer, and try running Minecraft before anything else.
#1473 [15:00] <Cheri> ok. . .
#1474 [15:00] * Cheri [webchat@072-181-162-185.res.spectrum.com] has quit. (Client Quit)
#1475 [15:01] <ba7888b72413a16a> is it normal for all those system32 DLLs and EXEs to be unsigned (i.e. "Unknown owner")?
#1476 [15:01] <ba7888b72413a16a> I assume hijackthis would be raising the alarm if it was really an issue
#1477 [15:01] * MurderousMeline [webchat@c-73-42-223-194.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1478 [15:01] <K8> Hi, i have an issue with connecting to a LAN server. When attempting to connect i get the error message "io.netty.channel.AbstractChannel$Annotated ConnectException:", could anyone in here help with that?
#1479 [15:01] <ba7888b72413a16a> K8: what is the string after the colon
#1480 [15:02] <ba7888b72413a16a> connection timed out?
#1481 [15:02] <K8> "Connection Time Out: No further information"
#1482 [15:02] <urielsalis> ba7888b72413a16a, Unsigned means they didnt pay Microsoft for a license
#1483 [15:02] <urielsalis> K8, what IP are you connecting to?
#1484 [15:02] <urielsalis> ba7888b72413a16a, code signing certificates are 500USD per year
#1485 [15:03] <ba7888b72413a16a> urielsalis: heh. you'd expect microsoft to pay microsoft to get that signed :)
#1486 [15:03] <K8> you want the actual IPV4 or what? I tried pinging each laptop to each other but all 4 packets were timed out from each desktop
#1487 [15:03] <urielsalis> K8, yep
#1488 [15:03] <K8> 192.168.0.3
#1489 [15:03] * rameypenn [webchat@97.100.220.251] has joined #minecrafthelp
#1490 [15:04] <urielsalis> K8, have you checked that the IP hasnt changed? It changes every time you restart
#1491 [15:04] <K8> Yeah, on my end its "0.12" and on the other laptop its "0.3"
#1492 [15:04] <K8> as of after restarting both devices
#1493 [15:05] <urielsalis> K8, and you clicked open to LAN?
#1494 [15:05] <K8> indeedy
#1495 [15:05] <ba7888b72413a16a> K8: check the incompatible software list https://minecraftirc.net/support-articles/known-incompatible-software/
#1496 [15:05] <urielsalis> K8, what port it printed?
#1497 [15:05] <rameypenn> I need to log into my account but I have not used it in a long time, though I do know that I have a Mojang account. I used an email which has been automatically changed by google because it was a university email. I forgot my password to my Mojang account but when I try to get it sent to me, I can't receive the email because my account is linked wi
#1498 [15:05] <rameypenn> th my old email.
#1499 [15:06] <K8> urielsalis 51530
#1500 [15:06] <K8> and I will ba7888b72413a16a, Thank you
#1501 [15:06] <ba7888b72413a16a> K8: what happens when you attempt to connect directly to 192.168.0.3:51530?
#1502 [15:06] <urielsalis> K8, and in the other laptop you are connecting to 192.168.0.3:51530?
#1503 [15:06] <ba7888b72413a16a> rather than through LAN discovery
#1504 [15:07] <K8> urielsalis yes it is. ba7888b72413a16a ill attempt it hold on.
#1505 [15:07] * MurderousMeline [webchat@c-73-42-223-194.hsd1.wa.comcast.net] has joined #minecrafthelp
#1506 [15:08] <K8> ba7888b72413a16a Same error message
#1507 [15:08] <MurderousMeline> it still wont let me get into minecraft
#1508 [15:08] <mattym> MurderousMeline, Same type of error?
#1509 [15:08] <urielsalis> ??> K8 tools/hjt
#1510 [15:08] <Absol> K8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1511 [15:08] <Absol> K8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1512 [15:08] <urielsalis> K8, run that in both laptops please
#1513 [15:09] <MurderousMeline> it is the same error
#1514 [15:09] <mattym> ??> MurderousMeline av/adwcleaner
#1515 [15:09] <Absol> MurderousMeline: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1516 [15:09] <Absol> MurderousMeline: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1517 [15:10] * ramey [webchat@97.100.220.251] has joined #minecrafthelp
#1518 [15:11] <ramey> I need to log into my account but I have not used it in a long time, though I do know that I have a Mojang account. I used an email which has been automatically changed by google because it was a university email. I forgot my password to my Mojang account but when I try to get it sent to me, I can't receive the email because my account is linked wi
#1519 [15:11] <ramey> th my old email.
#1520 [15:11] <mattym> ??> ramey account/send-email
#1521 [15:11] <Absol> ramey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1522 [15:11] <Absol> ramey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1524 [15:12] * PikachuIscute127 [webchat@96-35-0-7.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1525 [15:12] <ramey> I have filled out the form but I was just wondering if there is anything else I can do? Is there a way I can get the emails to be sent to my new email?
#1526 [15:13] <mattym> ramey, No
#1527 [15:13] <ramey> Ok, thank you.
#1528 [15:13] * MurderousMeline [webchat@c-73-42-223-194.hsd1.wa.comcast.net] has joined #minecrafthelp
#1529 [15:13] <MurderousMeline> ive restarted the computer
#1530 [15:13] <mattym> MurderousMeline, Try the game again.
#1531 [15:13] * Chris [webchat@pool-165-230-224-92.nat.rutgers.edu] has joined #minecrafthelp
#1532 [15:13] <PikachuIscute127> I purchased Minecraft Java in January and am still only able to play the demo version. I have deleted and installed a couple times and checked everything listed on the troubleshooter. My account says that I own the game. Any suggestions?
#1533 [15:14] <mattym> ??> PikachuIscute127 launcher/relog
#1534 [15:14] <Absol> PikachuIscute127: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
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#1536 [15:14] * Cheri [webchat@072-181-162-185.res.spectrum.com] has joined #minecrafthelp
#1537 [15:14] <PikachuIscute127> I have tried that as well
#1538 [15:15] <Cheri> Hello
#1539 [15:15] <mattym> PikachuIscute127, Windows computer?
#1540 [15:15] <PikachuIscute127> Yes
#1541 [15:15] <mattym> ??> PikachuIscute127 win/reinst
#1542 [15:15] <Absol> PikachuIscute127: You may need to reinstall the locally installed files that Minecraft puts into place.
#1543 [15:15] <Absol> PikachuIscute127: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1544 [15:15] <PikachuIscute127> Ok thank you! I'll try back if that doesn't work
#1545 [15:16] <K8> urielsalis ba7888b72413a16a https://paste.ubuntu.com/p/6zP2fCqyG4/
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#1547 [15:16] * MurderousMeline [webchat@c-73-42-223-194.hsd1.wa.comcast.net] has joined #minecrafthelp
#1548 [15:16] <Chris> I purchased Minecraft years ago a little after it was released probably 7 years ago and am trying to log in. It keeps telling me invalid user and pass when i know that it is right. Even when I try to reset the password it will not send me a reset link. PLEASE HELP
#1549 [15:16] <Cheri> SO when loading my game, the game wont finish loading and crashes
#1550 [15:17] <mattym> ??> Cheri launcher/log
#1551 [15:17] <Absol> Cheri: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1552 [15:17] <ba7888b72413a16a> K8: I don't see anything notable
#1553 [15:17] <ba7888b72413a16a> K8: try running hijackthis on the other computer
#1554 [15:17] <mattym> Chris, Did you check any spam/junk mail folders?
#1555 [15:17] <ba7888b72413a16a> and paste the results
#1556 [15:17] <MurderousMeline> it was able to download "uk_ua.lang" but now it says it cant save it
#1557 [15:18] <mattym> MurderousMeline, Are you out of space on the computer?
#1558 [15:18] <Chris> yes
#1559 [15:18] <MurderousMeline> no
#1560 [15:18] <K8> ba7888b72413a16a Both logs are on that pastebin
#1561 [15:18] <ba7888b72413a16a> K8: ah, didn't scroll down
#1562 [15:18] <mattym> ??> Chris account/send-email
#1563 [15:18] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1564 [15:18] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1565 [15:19] <Chris> I have to wait that long?
#1566 [15:19] <mattym> K8, Nothing out of place appears to be on either machine, you may just need to try temporarily turning off the Windows firewall on both machines, then restart the LAN world and test the connection.
#1567 [15:19] <mattym> Chris, Yes
#1568 [15:19] <ba7888b72413a16a> nothing sticks out to me on 192.168.0.3 output either
#1569 [15:19] * Chris [webchat@pool-165-230-224-92.nat.rutgers.edu] has quit. (Quit: webchat.esper.net)
#1570 [15:20] <K8> I didn't notice anything either, I'll try disabling both firewalls
#1571 [15:20] <ba7888b72413a16a> yeah screw with windows firewall settings
#1572 [15:20] <ba7888b72413a16a> I don't think any third party firewall is running
#1573 [15:20] <ba7888b72413a16a> except possibly on the router itself
#1574 [15:21] <mattym> ??> MurderousMeline win/reinst
#1575 [15:21] <Absol> MurderousMeline: You may need to reinstall the locally installed files that Minecraft puts into place.
#1576 [15:21] <Absol> MurderousMeline: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1577 [15:21] <PikachuIscute127> +mattym you are a genius! Thank you so much!!!
#1578 [15:22] * PikachuIscute127 [webchat@96-35-0-7.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#1579 [15:23] <K8> im thinking that its maybe AP Isolation
#1580 [15:23] <K8> the router im on isnt mine
#1581 [15:23] <MurderousMeline> it still cant save it..
#1582 [15:23] <ba7888b72413a16a> that would cause that
#1583 [15:24] <ba7888b72413a16a> K8: is one computer connected to wifi and other ethernet?
#1584 [15:24] * pectoralz [webchat@78.133.13.38] has joined #minecrafthelp
#1585 [15:25] <ba7888b72413a16a> MurderousMeline: go ahead and do this more thorough scan http://www.geekstogo.com/forum/files/file/398-otl-oldtimers-list-it/
#1586 [15:25] <ba7888b72413a16a> and pastebin the results
#1587 [15:26] <pectoralz> I'm trying to purchase a Minecraft account with a redemption code, yet when I fill in all the details it keeps giving me the error "You need to enter profile name". Is there anyway to bypass this error?
#1588 [15:26] <ba7888b72413a16a> make sure to run as administrator
#1589 [15:26] <ba7888b72413a16a> @MurderousMeline
#1590 [15:27] <mattym> pectoralz, Have you entered a valid profile name in the field for that?
#1591 [15:27] <pectoralz> Yes I have
#1592 [15:27] <pectoralz> and it accepts it when I enter it
#1593 [15:28] <mattym> pectoralz, Its possible a notification window is not properly showing up. If you are using an Adblocker, disable it. Or try with another web browser.
#1594 [15:28] <ba7888b72413a16a> pectoralz: possible that you have a browser extension that's disabled javascript?
#1595 [15:28] <K8> ba7888b72413a16a Both laptops are wireless
#1596 [15:28] <pectoralz> it only gives me the error once i press the green redeem button at the bottom
#1597 [15:28] <pectoralz> I'll check
#1598 [15:30] * K8 [webchat@cpc96574-uddi27-2-0-cust27.20-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1599 [15:30] <pectoralz> Still doesn't work with Safari mattym ba7888b72413a16a
#1600 [15:31] <mattym> pectoralz, If its a Mac, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1601 [15:31] * K8 [webchat@cpc96574-uddi27-2-0-cust27.20-3.cable.virginm.net] has joined #minecrafthelp
#1602 [15:31] <K8> apologies i got disconnected
#1603 [15:31] <ba7888b72413a16a> K8: yeah not much else you can do if it's a security setting on a router you don't own, and there's no indication that it's a problem with locally-installed firewalls
#1604 [15:31] <Cheri> so ive let is run for a couole of minuets
#1605 [15:31] <ba7888b72413a16a> I would recommend getting one of these, they're cheap https://www.amazon.com/GL-iNet-Converter-Pre-installed-Performance-Programmable/dp/B015CYDVG8
#1606 [15:31] <Cheri> nothing wrong just wont load at all
#1607 [15:32] <Cheri> if i close it crashes
#1608 [15:32] <mattym> ??> Cheri tools/hjt
#1609 [15:32] <Absol> Cheri: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1610 [15:32] <Absol> Cheri: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1611 [15:32] <ba7888b72413a16a> pectoralz: some troubleshooting you could try: press F12 in your browser, click on "console", reload the page, try creating an account again
#1612 [15:32] <mattym> K8, Is it not a home network?
#1613 [15:32] <ba7888b72413a16a> pectoralz: then screenshot the console
#1614 [15:42] <Cheri> https://paste.ubuntu.com/p/HfBMf9jCYJ/
#1615 [15:43] <mattym> ??> Cheri av/adwcleaner
#1616 [15:43] <Absol> Cheri: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1617 [15:43] <Absol> Cheri: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1618 [15:43] <ba7888b72413a16a> Cheri: did you say earlier that minecraft was crashing before finishing loading?
#1619 [15:44] <ba7888b72413a16a> Cheri: go ahead and look for %appdata%/.minecraft/logs/latest.log (windows) or ~/.minecraft/logs/latest.log (macOS)
#1620 [15:44] <mattym> ba7888b72413a16a, Not needed. If you are going to try and help, pay attention to the chat.
#1621 [15:44] <mattym> Cheri, Follow the instructions Absol wrote to you.
#1622 [15:45] <urielsalis> ba7888b72413a16a, Malware like Premier Opinion is known to cause the exact issue Cheri is having, and it doesnt produce a log
#1623 [15:45] <ba7888b72413a16a> ah okay
#1624 [15:46] * Cheri [webchat@072-181-162-185.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1625 [15:49] * Seriph [webchat@cpe-184-57-221-188.cinci.res.rr.com] has joined #minecrafthelp
#1626 [15:50] * pectoralz [webchat@78.133.13.38] has quit. (Quit: webchat.esper.net)
#1627 [15:50] <ba7888b72413a16a> oh, I didn't spot RelevantKnowledge
#1628 [15:50] <ba7888b72413a16a> yeah that's a nasty
#1629 [15:50] <Seriph> Hello, I have a Purchase ID I got back in 2012 and I tried doing the account migration and it didnt seem to work, or says that its already migrated was wondering if anyone could help me
#1630 [15:50] <Seriph> Everytime I log in it stays in demo mode
#1631 [15:51] <mattym> Seriph, What should your ingame username be?
#1632 [15:54] * tadongbin [webchat@i577BC41F.versanet.de] has joined #minecrafthelp
#1633 [15:54] * MrsDHL [webchat@mue-88-130-48-134.dsl.tropolys.de] has joined #minecrafthelp
#1634 [15:54] <MrsDHL> Hey,anyone there?
#1635 [15:54] <Seriph> TheSauseMan
#1636 [15:54] <tadongbin> i have error
#1637 [15:55] <mattym> Seriph, And to the best of your knowledge, you never migrated yourself?
#1638 [15:55] <MrsDHL> I have a problem with my Minecraft Name,i cant change it it says (This Account was recently created. you cant change it. You will need to wait.) But how long? There are no Informations about this...
#1639 [15:55] <tadongbin> unable to seve download. throw.ogg
#1640 [15:55] <tadongbin> help me
#1641 [15:55] <mattym> MrsDHL, Usual time between changes is 30 days. So 30 days fromw hen you bought it
#1642 [15:55] <tadongbin> O:O
#1643 [15:55] <ba7888b72413a16a> MrsDHL: I believe the limit is 30 days
#1644 [15:55] <mattym> ??> tadongbin error/download
#1645 [15:55] <Absol> tadongbin: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1646 [15:55] <Seriph> I have 2 primary email addresses and as far as I know I dont see anything about merging
#1647 [15:56] <mattym> Seriph, Looks like the account was compromised.
#1648 [15:56] <mattym> ??> Seriph account/send-email
#1649 [15:56] <Absol> Seriph: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1650 [15:56] <Absol> Seriph: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1651 [15:56] <MrsDHL> But why do i need to wait to Change it,just because i didnt create a Mojang account at first? On my old Account i was able to Choose a new when i payed for the Account,and i was able to change it again almost instantly...
#1652 [15:57] <mattym> MrsDHL, Non-Mojang accounts, never had a name change option.
#1653 [15:57] <Seriph> So i now see a confirmation email from jan 2018 of migrating it but it doesnt show that I own the game
#1654 [15:57] * Joaovd007 [webchat@b3dc97f9.virtua.com.br] has joined #minecrafthelp
#1655 [15:57] * Joaovd007 [webchat@b3dc97f9.virtua.com.br] has quit. (Client Quit)
#1656 [15:57] <mattym> Seriph, Yes, it would seem that someone else got the details and Migrated it to their account.
#1657 [15:57] <MrsDHL> No,i mean,it wasnt a Mojang Account,i FIRST created the Minecraft.net Account and after that i Linked it to a new Created Mojang Account,but now i need to wait...
#1658 [15:58] <mattym> MrsDHL, Right, and you should have set the name you wanted when you created it.
#1659 [15:58] <mattym> MrsDHL, If it says you need to wait, then you need to wait. Best guess is 30 days after the date you created it.
#1660 [15:58] * Colton [webchat@c-73-165-168-196.hsd1.pa.comcast.net] has joined #minecrafthelp
#1661 [15:58] <Seriph> I sent the transaction id to support earlier today, is there no other way i can confirm I am the owner of that account?
#1662 [15:58] <MrsDHL> But the Problem is there is no Date,No Time,they dont say anywhere how long it takes until i can change it,usually it says "You will need to wait ?? Days"
#1663 [15:59] <mattym> Seriph, The Transaction ID trumps all, so you are set.
#1664 [15:59] <ba7888b72413a16a> Seriph: you're probably good if you already contacted them with that info. Just wait a few weeks or so
#1665 [15:59] <Colton> So the email I have is old and is not receiving a reset link, how can i reset my email
#1666 [15:59] <Seriph> a few weeks??!!?!
#1667 [15:59] <ba7888b72413a16a> Seriph: see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1668 [15:59] <mattym> MrsDHL, As I said, best bet is 30 days from when you created the account, check back after that.
#1669 [16:00] <MrsDHL> Okay,ill make sure to do that xD Thank you :D
#1670 [16:00] <Colton> Its an old email that I cannot really access, but I somehow accessed it in the Fall
#1671 [16:00] * MrsDHL [webchat@mue-88-130-48-134.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#1672 [16:00] <mattym> Colton, You are currently unable to enter the email attached to the account?
#1673 [16:01] <Colton> yes
#1674 [16:01] <Seriph> So that jan 25th date is the current date theyre responding to? and not that theyre responding to cases in a "triage" manner?
#1675 [16:02] <Colton> I thought I accessed it but am getting no link or any emails to it
#1676 [16:02] <mattym> Seriph, First come first server.
#1677 [16:02] <mattym> Colton, You will need to contact Mojang then.
#1678 [16:02] <mattym> ??> Colton account/send-email
#1679 [16:02] <Absol> Colton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1680 [16:02] <Absol> Colton: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1681 [16:03] * moonblanc [webchat@user136-199.resnet.utoronto.ca] has joined #minecrafthelp
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#1683 [16:04] * Yohann [webchat@vdrlpq5502w-lp140-03-64-228-6-20.dsl.bell.ca] has joined #minecrafthelp
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#1685 [16:04] <moonblanc> How to solve "java(tm) se binary is not responding"?
#1686 [16:05] <Yohann> i have an account with an old e-mail adress , i not connect for a couple of years ans I dont have acces to this old email and dont't remember ma password
#1687 [16:05] <Colton> Is there another way to reset my password?
#1688 [16:05] <mattym> Colton, No
#1689 [16:05] <ba7888b72413a16a> moonblanc: press Win+R, type in %appdata%/.minecraft/logs
#1690 [16:05] <ba7888b72413a16a> moonblanc: open the file labelled "latest.log", and paste its contents here https://pastebin.ubuntu.com/
#1691 [16:05] * Sam [webchat@137.99.108.240] has joined #minecrafthelp
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#1693 [16:06] <ba7888b72413a16a> moonblanc: once you have a link, post it in this chat and we'll look at it
#1694 [16:06] * Seriph [webchat@cpe-184-57-221-188.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#1695 [16:07] <Sam> Hello, I am attempting to migrate my old minecraft account into a mojang one and completely forgot my user. I have all the other information but could not find a "forgot my user" option. Is there anyway around this?
#1696 [16:08] <mattym> Sam, If you can find your original purchase confirmation email. It should state it there.
#1697 [16:08] <Sam> I tried to do that however the email was not there
#1698 [16:09] <mattym> Sam, You will need to contact Mojang in that case.
#1699 [16:09] <ba7888b72413a16a> Sam: "Minecraft purchase complete" is the subject, and it came from a mojang.com domain
#1700 [16:09] <mattym> ??> Sam account/send-email
#1701 [16:09] <Absol> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1702 [16:09] <Absol> Sam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1703 [16:09] <mattym> Sam, If you dont have the purchase email, you will need the following
#1704 [16:09] <mattym> ??> Sam account/trans-id
#1705 [16:09] <Absol> Sam: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#1707 [16:10] <Colton> is there security questions i can answer to change my account
#1708 [16:10] <mattym> ba7888b72413a16a, If it was not a migrated account, chances are it may not have come from a mojang address.
#1709 [16:11] <mattym> Colton, Not without the password, or email.
#1710 [16:12] <ba7888b72413a16a> good to know
#1711 [16:12] <Colton> I have the email
#1712 [16:12] <Colton> I think I do at least
#1713 [16:12] <ba7888b72413a16a> (though, they were already using mojang.com email addresses in 2012 before the migration. No clue about before that)
#1714 [16:13] <moonblanc> https://pastebin.ubuntu.com/p/2Bz2pnnvNK/
#1715 [16:13] <ba7888b72413a16a> ??> moonblanc tools/hjt
#1716 [16:13] <Absol> moonblanc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1717 [16:13] <Absol> moonblanc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1718 [16:13] <mattym> ba7888b72413a16a, I can personally confirm that at some point it was a minecraft.net owned email that sent them
#1719 [16:14] * Cheri [webchat@072-181-162-185.res.spectrum.com] has joined #minecrafthelp
#1720 [16:14] <moonblanc> I posted the log here https://pastebin.ubuntu.com/p/2Bz2pnnvNK/
#1721 [16:14] <ba7888b72413a16a> moonblanc: I saw. No indication of anything other than the process suddenly freezing and doing nothing
#1722 [16:15] <moonblanc> yeah idk whats wrong, i just bought the game yesterday and I can't even play one game
#1723 [16:15] <ba7888b72413a16a> moonblanc: do the HijackThis scan. this will indicate any software that might be conflicting with minecraft and causing it to crash
#1724 [16:16] <mattym> Cheri, If you have completed the previous instructions. Try to start the game again. It may take a while to start up, just let it sit.
#1725 [16:16] <Cheri> I have and I got to the point where it tells me what happened
#1726 [16:17] <ba7888b72413a16a> Cheri: once RelevantKnowledge is removed by adwcleaner, there's a good chance it will work
#1727 [16:17] <Cheri> Ill's try again
#1728 [16:19] <Cheri> Thank you ,thank you thank you, I had this problem like last year but could never figure it out, thank you soo much!
#1729 [16:19] * permajr [webchat@c-71-61-31-16.hsd1.pa.comcast.net] has joined #minecrafthelp
#1730 [16:20] * moonblanc [webchat@user136-199.resnet.utoronto.ca] has joined #minecrafthelp
#1731 [16:20] <moonblanc> Hi my java(tm) se binary is not responding
#1732 [16:20] <moonblanc> here is my hijackthis https://paste.ubuntu.com/p/ddgYYcThtB/
#1733 [16:20] <moonblanc> Can anyone please help me take a look?
#1734 [16:21] <permajr> Alright so, I have an older Minecraft account that my dad bought for me. I can't access the email that I used to use, so I can't reset my password on that account. I also have one under my current email address that, for some reason, whenever I try to reset my password an email never gets sent out. Whenever I try to create a new account using my em
#1735 [16:21] <permajr> ail address, it says that I already have one active. I've tried every password I could possibly use, and have sent an email to mojang support with no response as of yet. Any idea?
#1736 [16:21] <ba7888b72413a16a> moonblanc: RelevantKnowledge is the culprit
#1737 [16:21] <ba7888b72413a16a> ??> moonblanc av/adwcleaner
#1738 [16:21] <Absol> moonblanc: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1739 [16:21] <Absol> moonblanc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1740 [16:22] <ba7888b72413a16a> also notable is PnkBstrA and BattlEye Service - anti-cheat software can sometimes screw with minecraft
#1741 [16:23] <moonblanc> why is this so complicated, everyone just downloaded and played the game
#1742 [16:23] <moonblanc> My laptop is kinda new too, did not play with it too much
#1743 [16:23] <ba7888b72413a16a> moonblanc: well, malware is gonna break what malware is gonna break
#1744 [16:23] <ba7888b72413a16a> it's gotta be removed at some point regardless
#1745 [16:24] <moonblanc> so I am scanning now
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#1747 [16:24] <mattym> permajr, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1748 [16:25] <permajr> Figured. I'll just wait another month I guss.
#1749 [16:25] <permajr> geuss*
#1750 [16:25] <permajr> you get the idea. thanks so much
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#1752 [16:26] <Colton> I have my username for an account
#1753 [16:26] <Colton> but not the email, and I cannot remember my password
#1754 [16:26] <Colton> is there a way i can reset my password through that
#1755 [16:26] * moonblanc [webchat@user136-199.resnet.utoronto.ca] has joined #minecrafthelp
#1756 [16:26] <ba7888b72413a16a> moonblanc: for future reference, use Malwarebytes (or Microsoft Security Essentials) + uBlock Origin for general malware protection
#1757 [16:26] <moonblanc> Hi so I finished the scan
#1758 [16:27] <moonblanc> uBlock?
#1759 [16:27] <ba7888b72413a16a> yeah, the ad blocker
#1760 [16:27] <moonblanc> Oh
#1761 [16:27] <moonblanc> my
#1762 [16:27] <moonblanc> god
#1763 [16:27] <moonblanc> It worked
#1764 [16:27] <moonblanc> Thank you so much!!
#1765 [16:27] <ba7888b72413a16a> awesome :)
#1766 [16:27] <moonblanc> What did the scanner actually do?
#1767 [16:27] <moonblanc> Now I am curious about how it was done
#1768 [16:28] <ba7888b72413a16a> moonblanc: it removed RelevantKnowledge, a piece of adware that mysteriously breaks minecraft
#1769 [16:28] <moonblanc> it says 15 threats
#1770 [16:28] <moonblanc> oh
#1771 [16:28] <moonblanc> is that kind of a virus?
#1772 [16:28] <ba7888b72413a16a> not a virus, but it pops up with random surveys apparantly
#1773 [16:29] <ba7888b72413a16a> and is on this list - https://minecraftirc.net/support-articles/known-incompatible-software/
#1774 [16:29] <moonblanc> oh
#1775 [16:29] <moonblanc> Are you a volunteer helping out random people on internet?
#1776 [16:29] <moonblanc> The world needs more people like you lol
#1777 [16:29] <ba7888b72413a16a> thank you :)
#1778 [16:29] <ba7888b72413a16a> glad I could help
#1779 [16:30] <moonblanc> Have a nice day! I'm off to playing haha
#1780 [16:30] * moonblanc [webchat@user136-199.resnet.utoronto.ca] has quit. (Client Quit)
#1781 [16:31] <Colton> can I not reset my password with my username?
#1782 [16:31] <mattym> No
#1783 [16:32] <Colton> damnit
#1784 [16:32] <ba7888b72413a16a> Colton: gonna need to know that email to prove ownership, unfortunately
#1785 [16:33] <Colton> the email account I accessed but does not even capable of receiving emails anymore, and I can't remember my password
#1786 [16:33] <urielsalis> ba7888b72413a16a, it depends
#1787 [16:33] <urielsalis> ba7888b72413a16a, they have alternate verification methods, we dont know them
#1788 [16:33] <urielsalis> ??> Colton account/send-email
#1789 [16:33] <Absol> Colton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1790 [16:33] <Absol> Colton: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1791 [16:34] <ba7888b72413a16a> Colton: yeah listen to urielsalis. Worth a shot to contact mojang anyways
#1792 [16:34] <Colton> thanks
#1793 [16:34] <Colton> I do not have my transaction ID
#1794 [16:34] <urielsalis> ??> Colton account/trans-id
#1795 [16:34] <Absol> Colton: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1796 [16:35] <Colton> theres no way im gonna find this
#1797 [16:35] <Colton> its been years since i originally bought it
#1798 [16:36] <urielsalis> Colton, Contact Mojang for alternate verification methdos
#1799 [16:41] * Stumped1 [webchat@toroon2938w-lp140-01-70-24-128-154.dsl.bell.ca] has joined #minecrafthelp
#1800 [16:43] <Stumped1> Hi - my problem is that I have not played Minecraft in a long time and cannot log into my original account. I got a new login but the game is not there - its telling me I have to buy the game, but I already did. Can you help me get back in?
#1801 [16:43] <urielsalis> ??> Stumped1 account/send-email
#1802 [16:43] <Absol> Stumped1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1803 [16:43] <Absol> Stumped1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1804 [16:55] <Colton> This sucks I have to wait days to tell Mojang that my email isnt event accessible
#1805 [16:56] * bocajclaw12 [webchat@108-208-220-228.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
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#1808 [16:59] <bocajclaw12> i cannot log into myaccount it says that the email is invalid but ive nevre changed the email ever
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#1812 [17:36] * Legolas [webchat@64.43.35.119] has joined #minecrafthelp
#1813 [17:38] <Legolas> Hi, so I was wondering if I could get some help around recreating my security questions since it has been a long time since I played, I forgot my answers to the questions and would like to get it redone because my account was hacked and name changed which I cannot change back and it is an offensive name which I do not want to carry with me. I can g
#1814 [17:38] <Legolas> et into my account because the password was not changed, but I can't answer the questions.
#1815 [17:39] <User> I'mm back
#1816 [17:41] <ba7888b72413a16a> Legolas: you can reset security questions via email https://account.mojang.com/me/changeSecretQuestions
#1817 [17:41] <ba7888b72413a16a> make sure to change your password and any similar passwords on other services
#1818 [17:41] <Legolas> I know, but whenever I do, it doesn't send me an email whatsoever
#1819 [17:41] <ba7888b72413a16a> odd
#1820 [17:41] <Legolas> I have done that multiple times and I still have not recieved such email
#1821 [17:41] <ba7888b72413a16a> check spam inbox
#1822 [17:41] <Legolas> I have and I havent recieved anything
#1823 [17:42] * cam [webchat@cpe-75-81-50-23.kc.res.rr.com] has joined #minecrafthelp
#1824 [17:42] <Legolas> I was hoping to change my minecraft email since the email I made that with is old and I'd rather use my newer Gmail but I just can't
#1825 [17:42] <cam> Hello
#1826 [17:42] * cam [webchat@cpe-75-81-50-23.kc.res.rr.com] has quit. (Client Quit)
#1827 [17:43] <ba7888b72413a16a> Legolas: do you use an email address to log in? (i.e. have you migrated your account to mojang account after September 2012)
#1828 [17:43] <ba7888b72413a16a> if so, that email is definitely where password/security question resets should get sent
#1829 [17:44] <Legolas> I do use my email to login and I do have a Mojang account but I am not sure if I have migrated my account to mojang,,
#1830 [17:44] <ba7888b72413a16a> you have
#1831 [17:44] <Legolas> I don't get any emails yet I've tried it many times
#1832 [17:44] <mattym> Legolas, Generally if you are not receiving reset email, it means you will need to contact Mojang to sort it out.
#1833 [17:44] <mattym> ??> Legolas account/send-email
#1834 [17:44] <ba7888b72413a16a> ^
#1835 [17:44] <Absol> Legolas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1836 [17:44] <Absol> Legolas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1837 [17:45] <Legolas> I have sent an email to Mojang already too yes, I was kind of hoping I could get some faster and more direct and specific answer to my question but thank you for all this and I'll wait for that response from Mojang
#1838 [17:46] <mattym> Legolas, Yeah, once you are at the point where the emails dont arrive, all self service options are useless.
#1839 [17:47] <Legolas> Ahh, alright. Thank you guys I appreciate the help. Have a good day :D
#1840 [17:47] <Legolas> Ahh, alright. Thank you guys I appreciate the help. Have a good day :D
#1841 [17:47] * Legolas [webchat@64.43.35.119] has left #minecrafthelp
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#1844 [18:06] * shockrayNikolas [webchat@24-107-51-44.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1845 [18:08] <shockrayNikolas> quick question. I have an old prepaid minecraft card (PC and Mac) and had it installed on my computer without a problem. we had to reformat the computer and when we tried to reinstall minecraft (i tried the java edition) it said the code had already been redeemed. I have contacted mojang help but it says they are still working on requests from janu
#1846 [18:09] <shockrayNikolas> ary so I thought maybe someone here might have an idea to try.
#1847 [18:09] <mattym> shockrayNikolas, If you already made the account with the card, just log into the same account.
#1848 [18:12] <shockrayNikolas> it won't let me unless i am just way off on the account. maybe I will try all emails i have ever had. Thanks you just gave me an idea of something to try
#1849 [18:16] * Tom [webchat@137.99.108.240] has joined #minecrafthelp
#1850 [18:16] <Tom> Is there anyway to recover an old minecraft username? I have everything except that (transaction #, email, pw) but I simply cannot remember my username
#1851 [18:17] <mattym> Tom, You were already given all the information.
#1852 [18:18] * Tom [webchat@137.99.108.240] has quit. (Client Quit)
#1853 [18:18] * gunpowdercat [webchat@mobile-107-77-206-218.mobile.att.net] has joined #minecrafthelp
#1854 [18:19] <gunpowdercat> hello! my account has very obviously been recently hacked, as the password and username were changed but my email wasn't as the password is different. I have already reset my password, i'd just like my minecraft username changed back please.
#1855 [18:20] <mattym> gunpowdercat, You will need to wait the required amount of time to change it.
#1856 [18:21] <gunpowdercat> its 25 days from now. i really do feel like staff should be able to do something about this, its not my fault it was changed or compromised
#1857 [18:22] <mattym> gunpowdercat, Read the part of this page that says they will not, https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames
#1858 [18:22] <User> Are there any helpers on
#1859 [18:22] <mattym> User, Just ask your question.
#1860 [18:23] <User> Okay
#1861 [18:24] * gunpowdercat [webchat@mobile-107-77-206-218.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1862 [18:24] <User> Whenever I open Minecraft the game creates a Notepad file named "nativelog"
#1863 [18:24] <mattym> User, Thats normal.
#1864 [18:24] <User> Ok
#1865 [18:24] <User> How do I turn it off
#1866 [18:24] <CapFan67> That happens if you run the game from a shortcut that doesn't have the path set. Not unusual.
#1867 [18:24] <mattym> User, You dont.
#1868 [18:25] <User> Then how do I move it to some place where it doesn't show on screen
#1869 [18:26] <CapFan67> user edit the shortcut, and set the "Start in" path to the location of your launcher executable.
#1870 [18:26] * eap0l [webchat@97-83-109-84.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#1871 [18:26] <User> what
#1872 [18:27] <User> i wish we could show each other screenshots of the issue
#1873 [18:27] <User> also there doesn't seem to be an edit or start in button
#1874 [18:27] <User> when i right click
#1875 [18:28] <CapFan67> User, right click your shortcut. Select poperties. on the "shortcut" tab, set your "Start in" field.
#1876 [18:28] <User> yes
#1877 [18:29] <User> what do i put in the field
#1878 [18:29] <eap0l> So I have been problems with crashes on 1.13.2. The game doesn't always crash on startup but it goes the majority of the time. I have uninstalled java and minecraft as well as clearing it from my .roaming and rolling back my graphics driver but non of that has fixed it. When it crashes it give Process crashed with exit code -1073741819. I have look
#1879 [18:29] <eap0l> ed into it and it could be a bug with the game but it hasn't ever been officially resolved.
#1880 [18:29] <mattym> User, Same thing thats in the Target field, minus the filename
#1881 [18:30] <User> so, no .exe but everything else?
#1882 [18:30] * SIRZ321 [webchat@ip-243-226-107-190.nextelmovil.cl] has joined #minecrafthelp
#1883 [18:31] <mattym> User, Exclude everything after the last
#1884 [18:31] <mattym> User, After the last \
#1885 [18:31] <SIRZ321> why, when im playing , the screen turns off?
#1886 [18:31] <ba7888b72413a16a> SIRZ321: elaborate?
#1887 [18:31] <mattym> ??> eap0l win/dxdiag
#1888 [18:31] <Absol> eap0l: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1889 [18:32] <SIRZ321> i think could be the VSync
#1890 [18:32] <ba7888b72413a16a> SIRZ321: no signal to monitor? or black screen?
#1891 [18:32] <SIRZ321> black screen
#1892 [18:34] <ba7888b72413a16a> SIRZ321: does it only happen in fullscreen? what about on the main menu?
#1893 [18:35] <SIRZ321> the full screen gets black and i dont do nothing on the pc, then i turn off the pc to play again
#1894 [18:35] <eap0l> Absol https://paste.ubuntu.com/p/qBS5Yk839g/
#1895 [18:36] <ba7888b72413a16a> hmm, not really sure what it could be. You could try updating graphics card drivers through windows update
#1896 [18:36] <mattym> eap0l, Are you sure that was the exact exit code?
#1897 [18:36] <eap0l> Yep
#1898 [18:36] <mattym> ??> eap0l tools/hjt
#1899 [18:36] <Absol> eap0l: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1900 [18:36] <Absol> eap0l: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1901 [18:36] <User> so just C:\MC\ and that's absolutely it?
#1902 [18:36] <ba7888b72413a16a> SIRZ321: if you can't access the main menu at all to change settings, you can edit the settings by going to %appdata%/.minecraft/options.txt
#1903 [18:37] <mattym> User, If thats where you installed the aluncher, then yes.
#1904 [18:37] <SIRZ321> its an acer aspire with amd ryzen and amd radeon vega 8
#1905 [18:37] <User> click apply?
#1906 [18:37] <mattym> User, Yes
#1907 [18:38] <eap0l> Absol https://paste.ubuntu.com/p/QHRJ9NzRXB/
#1908 [18:38] <User> ok now it's in a folder
#1909 [18:38] <User> everything
#1910 [18:38] <User> the nativelog, game, runtime, tmp, and the launcher itself
#1911 [18:38] <User> now what
#1912 [18:38] <mattym> eap0l, Turn off the Overlay features in both Discord and Player.me
#1913 [18:39] <mattym> User, That should be all
#1914 [18:39] <ba7888b72413a16a> SIRZ321: was it working properly before on the same hardware?
#1915 [18:40] <ba7888b72413a16a> ??> SIRZ321 win/reinst
#1916 [18:40] <Absol> SIRZ321: You may need to reinstall the locally installed files that Minecraft puts into place.
#1917 [18:40] <Absol> SIRZ321: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1918 [18:40] <eap0l> mattym wow, was it really just that?
#1919 [18:40] <mattym> eap0l, Yeah, most overlays dont play nice with the rendering methods MC uses.
#1920 [18:41] <ba7888b72413a16a> SIRZ321: there's a couple other general troubleshooting things you could try, try those first
#1921 [18:41] <eap0l> I wish I would have know that, it's been pissing me off for the past week. I was like why does it only crash with 1.13.2.
#1922 [18:41] <Absol> eap0l: Please keep it civil
#1923 [18:42] * eap0l [webchat@97-83-109-84.dhcp.trcy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1924 [18:45] <SIRZ321> ok thanks
#1925 [18:59] <User> wait
#1926 [18:59] <User> does this mean i have to open the file and click the launcher every time i want to play the game.
#1927 [18:59] <mattym> User, No
#1928 [18:59] <User> then what
#1929 [19:00] <mattym> User, Use the shortcut
#1930 [19:00] <User> what?
#1931 [19:00] <User> the shortcut is inside the folder
#1932 [19:00] <mattym> User, Use the one on the desktop.
#1933 [19:01] <User> there is no shortcut on the desktop
#1934 [19:01] <ba7888b72413a16a> copy it to the desktop
#1935 [19:02] <User> ahjsjkfglhds
#1936 [19:02] <User> this made it significantly worse
#1937 [19:02] <User> now there are four files opening
#1938 [19:02] <User> when i turned it on
#1939 [19:02] <mattym> User, Then you did something wrong.
#1940 [19:02] <ba7888b72413a16a> wat
#1941 [19:03] <User> i really wish i could show you a screenshot
#1942 [19:03] <mattym> User, We dont need one.
#1943 [19:03] <mattym> User, Reinstall the launcher.
#1944 [19:03] <User> the files are called:
#1945 [19:03] <User> tmp, nativelog, runtime, and game
#1946 [19:03] <mattym> User, Edit the desktop shortcut it makes for you the way we described.
#1947 [19:03] <CapFan67> Sounds like you copied your launcher .exe file to the desktop instead of making a shortcut.
#1948 [19:04] <ba7888b72413a16a> those are files inside .minecraft
#1949 [19:04] <ba7888b72413a16a> or no actually
#1950 [19:05] <User> ok uh
#1951 [19:05] <User> i think i may have screwed up
#1952 [19:05] <User> there isn
#1953 [19:05] <ba7888b72413a16a> yeah, you need to right click on the minecraft launcher exe, and click create shortcut
#1954 [19:05] <User> 't even a shortcut tab
#1955 [19:06] <User> OK THANK THE HEAVENS CAN I DELETE THIS ALL
#1956 [19:06] <ba7888b72413a16a> and then go through the steps to create a shortcut on the desktop
#1957 [19:06] <ba7888b72413a16a> User: deleting everything and starting by reinstalling the launcher could be a good idea
#1958 [19:06] <ba7888b72413a16a> after all, the launcher can automatically create shortcuts
#1959 [19:06] <User> nonono look
#1960 [19:07] <ba7888b72413a16a> I'm just not sure what's going on. Screenshots might help
#1961 [19:07] <User> YES SCREENSHOTS PLEASE LET ME SCREENSHOT
#1962 [19:07] <ba7888b72413a16a> https://www.take-a-screenshot.org/windows.html
#1963 [19:07] <ba7888b72413a16a> upload to https://imgur.com
#1964 [19:08] <User> ok
#1965 [19:11] <mattym> User, We dont need a screenshot. Just reinstall the launcher, edit the desktop shortcut it makes for you as instructed.
#1966 [19:11] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1967 [19:11] <mattym> User, Or, simple live the the nativelog on the desktop as most people do.
#1968 [19:12] <ba7888b72413a16a> yeah, this should be a simple solution
#1969 [19:12] <ba7888b72413a16a> the shortcut, not the exe file itself, needs to be on the desktop
#1970 [19:13] <ba7888b72413a16a> launcher installer can be found here https://minecraft.net/en-us/download/
#1971 [19:13] <User> do i delete one or both
#1972 [19:13] <ba7888b72413a16a> you can remove the four files and the shortcut from your desktop
#1973 [19:14] <mattym> User, Uninstall the launcher.
#1974 [19:14] <User> i've been through that song and dance a zillion times
#1975 [19:14] <ba7888b72413a16a> well, somewhere in the process you're going wrong
#1976 [19:15] <User> WOOOOOOO
#1977 [19:15] <User> ok it works
#1978 [19:15] <User> i think
#1979 [19:18] <User> but
#1980 [19:18] <User> how do i hide the folder named minecraft (not the shortcut)
#1981 [19:18] * one2tap [webchat@pool-173-79-94-126.washdc.fios.verizon.net] has joined #minecrafthelp
#1982 [19:19] <mattym> User, From where?
#1983 [19:19] <User> my desktop
#1984 [19:19] <mattym> User, Dont install it to the desktop.
#1985 [19:20] <one2tap> hi all; i'm currently trying to run a {vanilla} MC server and i'm having some issues as of now with connecting. every time i go to connect, it times out connection with an io.netty.channel error. is there anything i'm doing to cause this or that i could do to resolve this?
#1986 [19:21] <mattym> one2tap, Are you running the server on your computer?
#1987 [19:21] <User> https://imgur.com/a/9MJcetX
#1988 [19:21] <one2tap> not on the current computer, i'm using a 2 PC setup
#1989 [19:21] <one2tap> one hosts, the other connects
#1990 [19:21] <User> between subnautica and supportassist, there is a folder named mcfiles
#1991 [19:21] <User> i don''t want that visible
#1992 [19:21] <mattym> one2tap, If you are on the same network, are you using the internal IP to connect to it?
#1993 [19:21] <ba7888b72413a16a> User: that shouldn't be necessary. the vanilla launcher installs to Program Files
#1994 [19:22] <ba7888b72413a16a> safe to delete
#1995 [19:22] <User> are you certain
#1996 [19:22] <mattym> User, Like I said, dont install it to the desktop, that folder will only be there if you told the installer to install on the desktop.
#1997 [19:22] <one2tap> one's on wifi and the other is on ethernet, though they're through the same router
#1998 [19:22] <one2tap> i don't have enough ethernet cables for both
#1999 [19:22] <User> didn't we spend the last rather long while creating that folder
#2000 [19:22] <ba7888b72413a16a> User: I believe so. Check for any folder named "saves" for copies of your world though
#2001 [19:22] <mattym> User, Reinstall it again, do not mess with the default install location.
#2002 [19:23] <one2tap> not using the internal IP, i'm trying to make it connectable to a friend not on the same netword
#2003 [19:23] <one2tap> network*
#2004 [19:23] <mattym> one2tap, When you are on the same network, use the internal on.
#2005 [19:23] <mattym> one*
#2006 [19:23] <one2tap> i've port forwarded using the PC's ip as given by ipconfig, and the port 25565
#2007 [19:23] <one2tap> it's for myself (same network) and a friend (across the country)
#2008 [19:23] <one2tap> but neither can connect
#2009 [19:24] <User> HELL TO THE YES
#2010 [19:24] <mattym> one2tap, For testing, if you are on the same network, use the internal IP
#2011 [19:24] <User> excuse my language
#2012 [19:24] <one2tap> giving an io.netty error about the connection timing out
#2013 [19:24] <User> i'm jusst excited
#2014 [19:24] <one2tap> the internal IP works just fine
#2015 [19:24] <one2tap> i've been able to connect with no issue using the internal IP
#2016 [19:24] <mattym> one2tap, Test the external IP here https://dinnerbone.com/minecraft/tools/status/
#2017 [19:24] <one2tap> will do.
#2018 [19:25] * User [webchat@cpe-172-88-224-14.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#2019 [19:25] <one2tap> okay, so the external ip works just fine with dinnerbone
#2020 [19:26] <one2tap> it returns a proper MC server ping
#2021 [19:26] <mattym> one2tap, Then your friends network just cannot make a stable connection to yours.
#2022 [19:26] <ba7888b72413a16a> one2tap: if you add your public ip to the ingame multiplayer server listing, does it give the ping information (server name, version, icon)?
#2023 [19:27] <ba7888b72413a16a> or rather, if your friend adds it
#2024 [19:27] <one2tap> i'll check
#2025 [19:28] <one2tap> hm, upon trying it again it seems to have resolved itself
#2026 [19:28] <one2tap> odd
#2027 [19:28] <one2tap> maybe a transmission error in the proper ip
#2028 [19:28] <mattym> one2tap, Yeah, that means its a connectivity issue.
#2029 [19:28] <mattym> one2tap, It will probably work sometimes but not others.
#2030 [19:28] <one2tap> alright!
#2031 [19:28] <one2tap> cheers, lads
#2032 [19:34] * ImRezzyy [webchat@pa49-178-35-93.pa.nsw.optusnet.com.au] has joined #minecrafthelp
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#2034 [19:43] * MC_Brendan [webchat@107-145-29-8.res.bhn.net] has joined #minecrafthelp
#2035 [19:43] <MC_Brendan> my game keeps crashing on startup
#2036 [19:43] <mattym> ??> MC_Brendan launcher/log
#2037 [19:43] <Absol> MC_Brendan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2038 [19:46] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#2039 [19:46] * ethan1234 [webchat@84.198.21.198.tigernet.wifi.dyn.clemson.edu] has joined #minecrafthelp
#2040 [19:46] <ethan1234> hello
#2041 [19:47] <ethan1234> So i haven't played minecraft on this computer and whenever i try to reset my password it works and then i can never load it
#2042 [19:47] <ethan1234> says invalid password or username
#2043 [19:47] <MC_Brendan> https://paste.ubuntu.com/p/Pty7nDBcgk/
#2044 [19:47] <ethan1234> Is that a link
#2045 [19:47] <mattym> ethan1234, You get the message saying the password was successfully set?
#2046 [19:47] <MC_Brendan> im not a moderator
#2047 [19:48] <MC_Brendan> ignore me ethan
#2048 [19:48] <ethan1234> got it chief
#2049 [19:48] <ethan1234> ill check
#2050 [19:48] <mattym> ??> MC_Brendan win/dxdiag
#2051 [19:48] <Absol> MC_Brendan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2052 [19:49] <ethan1234> "Great! Your old Minecraft account password has been reset. "
#2053 [19:49] <mattym> ??> ethan1234 login/throttle
#2054 [19:49] <Absol> ethan1234: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2055 [19:49] <Absol> ethan1234: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#2056 [19:51] <MC_Brendan> https://paste.ubuntu.com/p/KZCspB4nMF/
#2057 [19:51] <mattym> MC_Brendan, Ok one moment.
#2058 [19:52] <mattym> MC_Brendan, Download and Install the file from this page https://www.geforce.com/drivers/results/142736
#2059 [19:53] <MC_Brendan> it will take a couple minutes
#2060 [20:03] * mortamyre [webchat@h214.18.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#2061 [20:03] <mortamyre> gett this netty error: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#2062 [20:04] <mortamyre> trying to connect to my friends server
#2063 [20:04] <mattym> mortamyre, Is the server completely unmodded?
#2064 [20:05] * Epicmidget [webchat@104.143.164.246] has joined #minecrafthelp
#2065 [20:06] <Epicmidget> Hello, I made a minecraft account 8 years ago and I am attempting to change the password but I do not receive the email
#2066 [20:06] <mattym> Epicmidget, Have you checked any spam/junk folders in your email>
#2067 [20:06] <mortamyre> 100% unmodded
#2068 [20:08] <mattym> mortamyre, The server host may need to disable a firewall on the computer, or other software that may be rejecting the connection.
#2069 [20:08] <Epicmidget> Just did and no email, good idea though
#2070 [20:09] <Epicmidget> Would checking on my phone besides my apartment wifi change anything?
#2071 [20:09] <mattym> Epicmidget, You will need to contact Mojang to resolve it then.
#2072 [20:09] <mattym> ??> Epicmidget account/send-email
#2073 [20:09] <Absol> Epicmidget: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2074 [20:09] <Absol> Epicmidget: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2075 [20:10] <Epicmidget> Thank you very much! I've already sent in a ticket but I thought maybe there was a quicker fix!
#2076 [20:14] * llllkcdc [webchat@pool-108-12-54-151.syrcny.east.verizon.net] has joined #minecrafthelp
#2077 [20:15] <llllkcdc> it wont let me download the updates
#2078 [20:15] <llllkcdc> it wont let me download the updates
#2079 [20:16] * llllkcdc [webchat@pool-108-12-54-151.syrcny.east.verizon.net] has left #minecrafthelp
#2080 [20:16] <mortamyre> could it be something on my end causing the issue? or most likely host?
#2081 [20:16] <MC_Brendan> okay ive downloaded and installed the driver
#2082 [20:16] <mattym> mortamyre, Are you able to connect to other servers?
#2083 [20:17] <mattym> MC_Brendan, See if the game works now.
#2084 [20:20] <MC_Brendan> it crashed again
#2085 [20:20] <mattym> MC_Brendan, Ok, did you happen to install the Geforce Experience app?
#2086 [20:20] <MC_Brendan> yes
#2087 [20:21] <MC_Brendan> do you want me to launch through the app
#2088 [20:21] <mattym> MC_Brendan, Disable its Ingame-Overlay feature, as well as any other app with an overlay.
#2089 [20:22] <MC_Brendan> i disabled it and i dont think i have anything else with an overlay but it didnt work
#2090 [20:23] <mattym> ??> MC_Brendan win/reinst
#2091 [20:23] <Absol> MC_Brendan: You may need to reinstall the locally installed files that Minecraft puts into place.
#2092 [20:23] <Absol> MC_Brendan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2093 [20:25] * iXompleyAlex [webchat@customer-TOR-172-40.megared.net.mx] has joined #minecrafthelp
#2094 [20:25] <iXompleyAlex> HoLA
#2095 [20:25] <iXompleyAlex> Me pueden ayudar esta cuenta me la hackearon
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#2097 [20:28] <MC_Brendan> it worked
#2098 [20:28] <MC_Brendan> thank you very much!
#2099 [20:29] <MC_Brendan> nevermind it crashed again lol
#2100 [20:29] <mattym> MC_Brendan, Can you get the new log
#2101 [20:31] <MC_Brendan> https://paste.ubuntu.com/p/cBcpCYgVPW/
#2102 [20:32] <mattym> MC_Brendan, You sure there is nothing else with an overlay installed?
#2103 [20:36] <MC_Brendan> i dont think so
#2104 [20:36] <MC_Brendan> is there a way to check?
#2105 [20:36] <MC_Brendan> i turned off the overlay on discord
#2106 [20:36] * Webchat648 [webchat@dsl-189-166-13-65-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2107 [20:36] <Webchat648> hello
#2108 [20:36] <Webchat648> i have problems with a modded server
#2109 [20:36] <Webchat648> is that ok?
#2110 [20:36] * Espercorn kicked Webchat648 from #minecrafthelp (Reason: ebchat648 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#2111 [20:36] <mattym> MC_Brendan, Check the game again
#2112 [20:37] <MC_Brendan> yeah it crashed with the same exit code
#2113 [20:38] <mattym> ??> MC_Brendan tools/hjt
#2114 [20:38] <Absol> MC_Brendan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2115 [20:38] <Absol> MC_Brendan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2116 [20:40] <MC_Brendan> https://paste.ubuntu.com/p/SbqrQ8Mcbk/
#2117 [20:42] <mattym> MC_Brendan, Player.me also has an overlay.
#2118 [20:42] <MC_Brendan> oh crap
#2119 [20:42] <MC_Brendan> forgot about that thing
#2120 [20:45] <MC_Brendan> i think it is fixed
#2121 [20:47] <MC_Brendan> yep im playing
#2122 [20:47] <MC_Brendan> thank you so much for the help
#2123 [20:48] <mattym> NP
#2124 [20:48] <mattym> NP
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#2127 [21:13] <Olivia1334> Having trouble playing Minecraft on my windows laptop. I made one of these text things, sorry I'm really not knowledgeable with tech terms and such. https://paste.ubuntu.com/p/2MwQmQVqvn/
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#2130 [21:30] * Pugfan_32 [webchat@dsl-189-166-13-65-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#2131 [21:30] <Pugfan_32> hello
#2132 [21:30] <Pugfan_32> someone help
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#2134 [21:48] * Brendan [webchat@ip68-229-103-137.hr.hr.cox.net] has joined #minecrafthelp
#2135 [21:49] <Brendan> Hi
#2136 [21:51] <Brendan> Hello?
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#2140 [22:25] * Theunknownender [webchat@072-188-082-130.res.spectrum.com] has joined #minecrafthelp
#2141 [22:26] <Theunknownender> could someone help me why minecraft won't load
#2142 [22:26] <Theunknownender> i have crash logs
#2143 [22:26] * navi2000 [webchat@c-73-202-99-108.hsd1.ca.comcast.net] has joined #minecrafthelp
#2144 [22:27] <navi2000> Anyone know if the Minecon cape code redeem website is down?
#2145 [22:27] <navi2000> My cape code does not work - I've been trying it for weeks. The link just goes to my profile. The code has never been used. I emailed Mojang support 17 days ago with no response. Thanks!
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#2150 [22:47] <DerpyPotatoes> what is this
#2151 [22:47] <DerpyPotatoes> i dont have access to the email
#2152 [22:53] * Sam [webchat@cpe-110-140-95-167.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#2153 [22:55] <Sam> Hi! It's Sam here from last time and my friend and I still couldn't connect on LAN (we also share the same WiFi). \
#2154 [22:57] <Sam> We've tried uninstalled Mcafee and installed Malwarebytes instead.
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#2159 [23:53] <Sam> How do I fix it? I've re-launched it again.
#2160 [23:53] <Ginganinja> anyone know how to gain access to an account if you forget the email