#1 [00:00] * RM2Ride [webchat@99-45-171-17.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#2 [00:01] <RM2Ride> We had to reload Minecraft on iPad that had to be reset. Is it possible to regain the skins/worlds we had before iPad reset?
#3 [00:01] * RM2Ride [webchat@99-45-171-17.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#4 [00:03] <Ginganinja> almost definitely not
#5 [00:13] <Ginganinja> fuck me minecraft support is the biggest fucking joke
#6 [00:13] <Absol> Ginganinja: Please keep it civil
#7 [00:14] <Ginganinja> Minecraft customer support is a joke
#8 [00:14] <Ginganinja> Absol customer support is a joke
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#13 [01:00] * jean [webchat@24-205-222-104.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#14 [01:00] <Squarefoot> cannot start Minecraft. Is unable to download a particular jar file
#15 [01:01] * paperminecraft1 [webchat@pool-108-4-96-21.rcmdva.fios.verizon.net] has joined #minecrafthelp
#16 [01:01] <jean> I purchased MC in 2013/2014 and im having trouble getting into my account. I know the pass and have access to the email i used.
#17 [01:02] <paperminecraft1> im having the same problem
#18 [01:03] <paperminecraft1> I cant get into my old email anymore but i could still play minecraft with the old one but now its not working when it worked two days ago
#19 [01:05] <Squarefoot> hello?
#20 [01:05] * Sam [webchat@cpe-110-140-95-167.vb05.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#21 [01:06] <Squarefoot> anyone else having the jar file problem?
#22 [01:06] <paperminecraft1> ive also waited 24 hours but that didnt work eitehr
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#25 [01:08] * Cameron [webchat@c-107-3-197-80.hsd1.tn.comcast.net] has joined #minecrafthelp
#26 [01:09] <Cameron> hi i cant log in on the website or the launcher on the launcher it says "could not connect to server"
#27 [01:43] * paperminecraft1 [webchat@pool-108-4-96-21.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#28 [02:17] * Crimson [webchat@c-71-201-23-51.hsd1.il.comcast.net] has joined #minecrafthelp
#29 [02:17] <Crimson> Hey I've been having a problem with my Minecraft crashing everytime I attempt to open it
#30 [02:19] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
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#32 [02:32] * Stillbirth [webchat@185.58.219.195] has joined #minecrafthelp
#33 [02:33] <Stillbirth> I can not go to the site and can not go to the license server
#34 [02:37] * jellyclock [webchat@b01ac27f.bb.sky.com] has joined #minecrafthelp
#35 [02:38] * jellyclock [webchat@b01ac27f.bb.sky.com] has quit. (Client Quit)
#36 [02:40] * fienday [webchat@b01ac27f.bb.sky.com] has joined #minecrafthelp
#37 [02:41] <fienday> my minecraft launcher just stops loading and closes and then if you try to click play again it says that it is running but i cant see it or play on it, i have closed all java instances and it still doesnt work, I restarted as well
#38 [02:47] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#39 [02:48] * luk_xd [webchat@178.46.74.211] has joined #minecrafthelp
#40 [02:49] <luk_xd> здравствуйте
#41 [02:51] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has joined #minecrafthelp
#42 [02:51] <luk_xd> короче говоря когда я захожу в маинкрафт через офциальный лаунчер мне пишет Не удалось подключиться к серверу. хотя все данные я ввожу правильно!
#43 [02:52] <luk_xd> а официальный сайт вообще не реагирует когда я нажимаю войти тупо ни чего
#44 [02:52] <Stillbirth> у меня такая же проблемма
#45 [02:53] <luk_xd> вот на mojang заходит
#46 [02:54] <luk_xd> !вава
#47 [02:54] <luk_xd> че делать?
#48 [02:59] <fienday> my minecraft launcher just stops loading and closes and then if you try to click play again it says that it is running but i cant see it or play on it, i have closed all java instances and it still doesnt work, I restarted as well
#49 [03:00] * fienday [webchat@b01ac27f.bb.sky.com] has quit. (Quit: webchat.esper.net)
#50 [03:04] <luk_xd> In short, when I enter the mincraft through the official launcher, I write I could not connect to the server. although I enter all the data correctly! The official site does not react at all when I click to enter and stupidly nothing. Here comes the mojang without problems! что бы вам было легче
#51 [03:11] <luk_xd> from russia
#52 [03:12] <luk_xd> I am from Russia
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#55 [03:40] * Antonio [webchat@c-d563e655.020-3-6d6c6d90.bbcust.telenor.se] has joined #minecrafthelp
#56 [03:41] <Antonio> hi when i try to enter my realm i cant it says connecting to realms but then i get an error
#57 [03:46] * Antonio [webchat@c-d563e655.020-3-6d6c6d90.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
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#59 [03:57] * Hans [webchat@cpc141210-aztw34-2-0-cust911.18-1.cable.virginm.net] has joined #minecrafthelp
#60 [03:58] <Hans> I've been having a problem with logging into the minecraft launcher
#61 [03:58] <Hans> I've recently bought it and it will only say cannot connect to server
#62 [03:59] <Hans> I've tried deleting minecraft and reinstalling and doing the same for java
#63 [03:59] <Hans> I've turned off firewall and it still doesn't work
#64 [04:00] <Hans> there's also a problem with me logging into the website
#65 [04:01] <Hans> it won't work at all there's no failed to log in
#66 [04:02] <Hans> the only time it has worked is when I used my vpn however the vpn is a chrome extension so I'm beginning to think it's to do with my ip address
#67 [04:09] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#68 [04:11] * nik [webchat@203.63.106.207] has joined #minecrafthelp
#69 [04:11] <nik> hello?
#70 [04:11] <nik> i need help logging into my account
#71 [04:12] <nik> can i have assistance logging into my account?
#72 [04:12] <nik> hello, i was a die hard player back in the day but i have since gone without playing after merging my account with the new minecraft ownership system. i cannot find my transaction ID as i have changed emails and the game was bought somewhere back in 2012, i am a donor on many servers and have had alot of money spent and i wish to gain access to my
#73 [04:12] <nik> account again. i have tried all emails and passwords i remember but nothing works. my username is nik1109,
#74 [04:14] * Fkium [webchat@118.101.44.145] has joined #minecrafthelp
#75 [04:15] <Fkium> Hi, ive got a problem of logging in to my launcher, it shows a error message "Could not connect to server" after trying to login
#76 [04:15] <Fkium> using Windows 10, I have tried reinstalling Minecraft, Java, and checked Firewall options.
#77 [04:16] <Fkium> googled and cant seems to find helpful tips
#78 [04:16] <Fkium> its all normal to login with the same account in Mojang site and minecraft.net
#79 [04:16] <Hans> I'm having the same issue although it hasn't worked since a couple years ago my older brother used to have an account and it stopped working one day
#80 [04:18] <Fkium> and ive tried to use another computer to play, it just says Unable to fetch server states on the top.
#81 [04:19] * nik [webchat@203.63.106.207] has quit. (Quit: webchat.esper.net)
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#85 [04:50] * Kyle [webchat@ip-24-156-181-130.user.start.ca] has joined #minecrafthelp
#86 [04:51] * Kyle is now known as Guest12604
#87 [04:51] <Guest12604> okay.
#88 [04:52] * Guest12604 [webchat@ip-24-156-181-130.user.start.ca] has quit. (Client Quit)
#89 [05:01] * Adored [webchat@CPE00fc8db60e13-CM00fc8db60e10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#90 [05:02] <Adored> Hi my account was just Hijacked and the name was changed
#91 [05:02] <urielsalis> ??> Adored account/send-email
#92 [05:02] <Absol> Adored: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#93 [05:02] <Absol> Adored: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#94 [05:02] <Adored> I did do you think they will respond soonish?
#95 [05:02] <urielsalis> Adored, see the second link
#96 [05:03] <Adored> jeez thats a really long wait Im worried something might happen to my account
#97 [05:03] <Adored> is there a way to get it locked
#98 [05:03] <urielsalis> Adored, Only Mojang would know :/
#99 [05:28] * fraggdya [webchat@cpc111115-wiga14-2-0-cust355.18-3.cable.virginm.net] has joined #minecrafthelp
#100 [05:29] <fraggdya> hello :)
#101 [05:30] <fraggdya> I have a java version of minecraft but my old email address is defunct and I cant log in - I have my invoice number and original invoice details
#102 [05:30] <urielsalis> ??> fraggdya account/send-email
#103 [05:30] <Absol> fraggdya: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#104 [05:30] <Absol> fraggdya: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#105 [05:31] <fraggdya> thankyou!
#106 [05:31] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#107 [05:31] * fraggdya [webchat@cpc111115-wiga14-2-0-cust355.18-3.cable.virginm.net] has quit. (Client Quit)
#108 [05:36] * swiftestcat [webchat@2.49.32.179] has joined #minecrafthelp
#109 [05:41] * linus [webchat@151.177.131.71] has joined #minecrafthelp
#110 [05:43] <linus> i cant start minecraft as the game crashes because of some driver that doesnt support openGL
#111 [05:43] <urielsalis> ??> linus win/dxdiag
#112 [05:43] <Absol> linus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#113 [05:52] <linus> ok, i have the dxdiag report, should i post it here?
#114 [05:53] <urielsalis> linus yes
#115 [05:53] <linus> https://paste.ubuntu.com/p/hgndWDWtFS/
#116 [05:54] <linus> i think thats it at least
#117 [05:54] * deomax [webchat@136.169.141.226.dynamic.ufanet.ru] has joined #minecrafthelp
#118 [05:54] <urielsalis> linus, there are no drivers for your graphics card for Windows 10. You will need to downgrade to Windows 7 or get a dedicated GPU(if you have adesktop pc)
#119 [05:54] <linus> ah
#120 [05:54] <linus> thanks for the help^^
#121 [05:55] * Lolbalz [webchat@161.139.34.95.customer.cdi.no] has joined #minecrafthelp
#122 [05:56] <deomax> добрый день. вчера купила лицензию майнкрафт эдишен для windos 1990 , покупка подтверждена, но запускается только демо-версия, что делать?
#123 [05:56] <Lolbalz> how can i fix this??? Error: java.lang.RuntimeException: GL_FRAMEBUFFER_INCOMPLETE_ATTACHMENT
#124 [05:56] <urielsalis> ??> deomax lang/ru
#125 [05:56] <urielsalis> ??> deomax lang/en
#126 [05:56] <Absol> deomax: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#127 [05:56] <urielsalis> ??> Lolbalz launcher/loh
#128 [05:56] <urielsalis> ??> Lolbalz launcher/log\
#129 [05:56] <urielsalis> ??> Lolbalz launcher/log
#130 [05:56] <Absol> Lolbalz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#131 [06:00] * Lord_of_Life_ [~Lord@79.125.196.213] has joined #minecrafthelp
#132 [06:02] * Lord_of_Life [~Lord@77.28.175.102] has quit. (Ping timeout: 183 seconds)
#133 [06:02] * Lolbalz [webchat@161.139.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#134 [06:05] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#135 [06:05] * VADemon_ [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#136 [06:07] <deomax> Do not start the full version of minecraft for windos after purchase
#137 [06:10] * Rohail_RR [webchat@192.119.160.44] has joined #minecrafthelp
#138 [06:11] <Rohail_RR> When I try to login it says could not connect to server.
#139 [06:15] <deomax> активна только демо версия
#140 [06:17] * Gulder123 [webchat@giganetbandalarga.70.252.255.143-BGP.giganetbandalarga.com.br] has joined #minecrafthelp
#141 [06:17] <Gulder123> oi
#142 [06:17] * linus [webchat@151.177.131.71] has joined #minecrafthelp
#143 [06:17] <urielsalis> ??> Rohail_RR tools/hjt
#144 [06:17] <Absol> Rohail_RR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [06:17] <Absol> Rohail_RR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [06:17] * Gulder123 [webchat@giganetbandalarga.70.252.255.143-BGP.giganetbandalarga.com.br] has quit. (Client Quit)
#147 [06:17] <urielsalis> deomax, what version of the gmae?
#148 [06:21] <deomax> mincraft java edition for windos
#149 [06:22] <urielsalis> deomax, and what happens when you try running it?
#150 [06:23] <deomax> запускается демо версия, хотя покупка подтверждена
#151 [06:23] <urielsalis> deomax, this is a english only chat, sorry. You can try translate.google.com
#152 [06:24] <deomax> the demo version is running, although the purchase is confirmed
#153 [06:29] <urielsalis> ??> deomax launcher/relog
#154 [06:29] <Absol> deomax: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#155 [06:31] <deomax> Already tried, deleted completely minecraft, logged under your account, only the demo version is active, what to do
#156 [06:32] <urielsalis> ??> deomax account/bug/demo
#157 [06:32] <Absol> deomax: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#158 [06:36] <deomax> I bought a license with an account that is confirmed
#159 [06:37] <deomax> email address is correct
#160 [06:37] <urielsalis> deomax, see that last part of that article, for instructions to contact Mojang
#161 [06:38] <deomax> They write in recalls that if you ever played on the demo version, then even after the purchase, the demo version runs, how to fix it?
#162 [06:38] <urielsalis> ??> deomax account/send-email
#163 [06:38] <Absol> deomax: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#164 [06:39] <Absol> deomax: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#165 [06:40] <deomax> You can return the money if you can not play
#166 [06:41] <deomax> in mojang wrote. until there is no answer
#167 [06:41] <urielsalis> deomax, sorry, we are not Mojang. You have to wait for them to answer
#168 [06:44] <deomax> so I bought a license. but I can not play, how much to wait? maybe you can solve technical problems in some way, there is a confirmation of the purchase, so I have to play, why should I suffer from the system’s beaks
#169 [06:45] <deomax> I think this is not the only case, there were such questions, please help solve the issue of the full version
#170 [07:08] * deomax [webchat@136.169.141.226.dynamic.ufanet.ru] has quit. (Quit: webchat.esper.net)
#171 [07:20] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#172 [07:23] * Razer [znc@cetacean.club] has joined #minecrafthelp
#173 [07:34] * bouou24 [webchat@c-68-45-169-112.hsd1.in.comcast.net] has joined #minecrafthelp
#174 [07:36] <bouou24> Hey I have a very old account and have no info but the password and username as all cards and info are long gone and I'm not even sure of the email I used for it. Is there any way to migrate?
#175 [07:37] <CapFan67> bouou24, You will need to know the original email used to create the account in order to migrate. If you don't know this information, you'll need to contact Mojang:
#176 [07:37] <CapFan67> ??> bouou24 account/send-email
#177 [07:37] <Absol> bouou24: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#178 [07:37] <Absol> bouou24: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#179 [07:39] <bouou24> I've sent off an email but wanted to keep checking for more options in-case I found something that would help.
#180 [07:42] * bouou24 [webchat@c-68-45-169-112.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#181 [07:49] * PVPDOJOBOT [webchat@dynamic.177-136-105-28.nippontec.net.br] has joined #minecrafthelp
#182 [07:50] <PVPDOJOBOT> HI
#183 [07:50] <CapFan67> Hi
#184 [07:51] <PVPDOJOBOT> I WANT TO MIGRATE MY ACCOUNT
#185 [07:52] <urielsalis> PVPDOJOBOT, turn off the caps
#186 [07:52] <CapFan67> PVPDOJOBOT, https://account.mojang.com/migrate
#187 [07:52] * PVPDOJOBOT [webchat@dynamic.177-136-105-28.nippontec.net.br] has quit. (Client Quit)
#188 [07:52] * Dazer [webchat@dslb-094-219-196-186.094.219.pools.vodafone-ip.de] has joined #minecrafthelp
#189 [07:54] <Dazer> i can't get an email i wait about 3 days
#190 [07:54] * Kraw [webchat@120.22.112.46] has joined #minecrafthelp
#191 [07:54] <Kraw> Hello
#192 [07:54] <Kraw> ?
#193 [07:54] <Dazer> hi
#194 [07:55] <Kraw> This is the help?
#195 [07:55] <Dazer> me? no
#196 [07:55] <Kraw> Great i can see mojang is as useful as ever then
#197 [07:55] <CapFan67> Dazer, Are you referring to system emails from Mojang, such as password reset?
#198 [07:56] <CapFan67> Kraw, This is community support. THere are no Mojang employees here. We assist with Java technical issues.
#199 [07:56] <Kraw> I have 2 options either buy a new minecraft account or never play again
#200 [07:56] <Dazer> yes
#201 [07:56] <CapFan67> Dazer, Did you check your junk/spam folders?
#202 [07:56] <Kraw> Oh well this is the wrong place then.... Dont know why they sent me here...
#203 [07:56] <Dazer> yes
#204 [07:56] <Andrio> Kraw, who did?
#205 [07:56] <Kraw> https://help.mojang.com/customer/en/portal/articles/2405037-having-trouble-accessing-your-account-
#206 [07:57] <CapFan67> Dazer, If you're not receiving system emails, you will need to contact Mojang Customer Support:
#207 [07:57] <Andrio> Kraw, what's happened then?
#208 [07:57] <CapFan67> ??> Dazer account/send-email
#209 [07:57] <Absol> Dazer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#210 [07:57] <Absol> Dazer: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#211 [07:57] <Kraw> I was force logged out now i cant retrieve my account OR reset my password
#212 [07:57] <Kraw> The emails just dont come
#213 [07:58] <Andrio> Kraw, did you check your spam folder?
#214 [07:58] <Dazer> I sent I was just waiting
#215 [07:58] <CapFan67> Dazer, Ah. See that last link for response times.
#216 [07:59] <Kraw> I have now been waiting for almost a week. I have checked ALL folders
#217 [07:59] <Andrio> ok
#218 [07:59] <Kraw> I have tried once a day for the last week
#219 [07:59] <Andrio> Kraw, sounds like your account may have been stolen; in that case you will need to contact Mojang
#220 [07:59] <Andrio> ??> Kraw account/send-email
#221 [07:59] <Absol> Kraw: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#222 [07:59] <Absol> Kraw: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#223 [08:01] <Kraw> I purchased minecraft days after it came out i dont have those codes anymore
#224 [08:02] <Kraw> I purchased minecraft days after it came out i dont have those codes anymore
#225 [08:03] * Kraw [webchat@120.22.112.46] has quit. (Quit: webchat.esper.net)
#226 [08:04] * Kraw [webchat@120.22.112.46] has joined #minecrafthelp
#227 [08:04] <Kraw> ok i was booted
#228 [08:04] <Andrio> ??> Kraw account/trans-ID
#229 [08:04] <Absol> Kraw: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#230 [08:05] <Kraw> I
#231 [08:05] <Kraw> Dont have the code anymore
#232 [08:05] <Kraw> I dont know how i paid
#233 [08:09] * Dazer [webchat@dslb-094-219-196-186.094.219.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#234 [08:36] * arya_candra [webchat@103.81.221.15] has joined #minecrafthelp
#235 [08:36] * Fonsi [webchat@cpe-190-55-155-147.telecentro-reversos.com.ar] has joined #minecrafthelp
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#238 [08:39] * Espercorn kicked Webchat421 from #minecrafthelp (Reason: ebchat421 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#239 [08:39] * Ian [webchat@c-73-151-143-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#240 [08:40] <Ian> World looks buggy
#241 [08:40] <Ian> On pe
#242 [08:41] * Ian [webchat@c-73-151-143-55.hsd1.ca.comcast.net] has quit. (Client Quit)
#243 [08:44] <Fonsi> hello I have a problem with my account, I remember the user but not the password or the mail. I do not have the pin from where I bought it either. I would like to know if there is any way to recover my account. my user is haggaron, I have it 6 years ago. thanks for your attention
#244 [08:45] <CapFan67> Fonsi, That name doesn't appear to have been used as a Minecraft profile.
#245 [08:46] <CapFan67> Fonsi, In any event, without your password or knowing your email account, you won't be able to recover your account using the self-service tools. You'll need to contact Mojang Customer Support:
#246 [08:46] * Rednaxer [webchat@78-22-186-17.access.telenet.be] has joined #minecrafthelp
#247 [08:46] <CapFan67> ??> Fonsi account/send-email
#248 [08:46] <Absol> Fonsi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [08:46] <Absol> Fonsi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#250 [08:46] <urielsalis> Fonsi, by the way, completely offtopic
#251 [08:47] <urielsalis> Fonsi, Telecentro has been known to overcharge some users, if I were you I would check my bill vs the online price, it might be 300/400 pesos of difference
#252 [08:47] <Rednaxer> Any help with the io.netty.channel.connecttimeoutexception issue?
#253 [08:47] <Rednaxer> I cant log in to my friend's server.
#254 [08:47] <urielsalis> Fonsi, they are worse than Fibertel on that :P, but their support is quite good so they can help if you discover that was happening
#255 [08:47] <urielsalis> Rednaxer, what IP are you connecting to?
#256 [08:48] <Fonsi> oh I was wrong, my user was haraggon or haganor. I do not remember very well
#257 [08:48] <Rednaxer> His local IP I think.
#258 [08:48] <Rednaxer> not sure what other IP to use tho, my firewall and everything is switched off and we are on the same version of minecraft.
#259 [08:48] <urielsalis> Fonsi, current name is brunogonzalez99
#260 [08:48] <Rednaxer> Both on Mac OS as well
#261 [08:49] <urielsalis> Rednaxer, you are in the same network?
#262 [08:49] <Rednaxer> No, both at our separate homes on separate networks
#263 [08:49] <urielsalis> Fonsi, Name history: Hagganor → Haraggon (2015-04-26) → ImPacT_Feli (2015-08-02) → ElBryanYLaJenny (2015-09-02) → brunogonzalez99 (2018-03-04)
#264 [08:49] <urielsalis> Rednaxer, then your friend needs to port forward and give you his public IP
#265 [08:49] <urielsalis> ??> Rednaxer server/mp-setup
#266 [08:49] <urielsalis> ??> Rednaxer mp/server-setup
#267 [08:49] <Absol> Rednaxer: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#268 [08:50] <urielsalis> Rednaxer, that wiki article has more information
#269 [08:50] <Rednaxer> Great, thanks a lot!
#270 [08:52] <Fonsi> yes, @urielsalis that is my account, what can i do to get it back?
#271 [08:53] <urielsalis> Fonsi, you will need to contact Mojang with the instructions CapFan67 gave you
#272 [08:56] <Fonsi> If I do not have the password, the mail or Transaction ID and/or gift code, is there no way to recover my account? the only thing that I remember is the user
#273 [08:57] <urielsalis> Fonsi, they can provide other verification methods
#274 [08:58] <Fonsi> ok thanks for the attention!
#275 [08:59] * Fonsi [webchat@cpe-190-55-155-147.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#276 [09:00] * Sudanomik [webchat@cpe-190-55-155-147.telecentro-reversos.com.ar] has joined #minecrafthelp
#277 [09:03] <Sudanomik> hello I have a problem with my account, I remember the user but not the password or the mail. I do not have the pin from where I bought it either. I would like to know if there is any way to recover my account. my user is Sudanomik. thanks for your attention
#278 [09:06] <urielsalis> Sudanomik, hi again Fonsi, you lost 2 accounts?
#279 [09:06] <Sudanomik> yes, the other one belongs to my brother
#280 [09:06] <urielsalis> Sudanomik, same as before, contact Mojang
#281 [09:07] <Sudanomik> ok sorry for the inconvenience
#282 [09:07] <urielsalis> that account has not yet been migrated, so you should be able to login using just the username
#283 [09:07] <urielsalis> and the password(if/when you remember it)
#284 [09:08] * Dmirty [webchat@188.226.50.51-FTTB.planeta.tc] has joined #minecrafthelp
#285 [09:08] <Sudanomik> okok thanks!
#286 [09:08] <Sudanomik> bye
#287 [09:10] <Dmirty> I had an error connecting to the local server
#288 [09:13] <Dmirty> sounds like java.net.SocketException: Network is unreachable: no further information
#289 [09:51] * yeet [webchat@mobile-194-144-178-125.3G.internet.is] has joined #minecrafthelp
#290 [09:51] <yeet> hey
#291 [09:53] <yeet> i was trying to get onto my old account to change my skin and i can't remember my old security questions and the email connected to my account is an old one and i can't get onto it
#292 [09:53] * omid [webchat@static-ip-18157244171.cable.net.co] has joined #minecrafthelp
#293 [09:53] <omid> hello
#294 [09:53] <yeet> hello
#295 [09:54] <yeet> are you a helper?
#296 [09:54] <omid> no
#297 [09:54] <yeet> fricking heck
#298 [09:54] * omid [webchat@static-ip-18157244171.cable.net.co] has quit. (Client Quit)
#299 [09:54] * omid [webchat@static-ip-18157244171.cable.net.co] has joined #minecrafthelp
#300 [09:54] * yeet [webchat@mobile-194-144-178-125.3G.internet.is] has quit. (Client Quit)
#301 [09:54] <omid> Is there a helper
#302 [09:54] <omid> ?
#303 [09:56] * omid [webchat@static-ip-18157244171.cable.net.co] has quit. (Client Quit)
#304 [09:57] * Blackdanger302 [webchat@91.141.3.217.wireless.dyn.drei.com] has joined #minecrafthelp
#305 [09:58] <Blackdanger302> ich habe mir soeben das spiel gekauft und herunter geladen doch immer wenn ich spielen will und auf spielen drücke will es die neueste version herunterladen und dann schreibt es her kann nicht gespeichert werden und ich weiss nicht warum
#306 [09:59] <Dmirty> есть здесь кто-то, кто может помочь?
#307 [10:13] * GuilhermeCan [webchat@177-131-3-20.netfacil.center] has joined #minecrafthelp
#308 [10:13] <GuilhermeCan> boa tarde
#309 [10:13] <GuilhermeCan> meu computador e 64 bits e o jogo e 32 bits
#310 [10:13] <GuilhermeCan> ele nao quer abrir
#311 [10:14] <GuilhermeCan> executa o laucher normalmente
#312 [10:14] <GuilhermeCan> mais o jogo nao abre
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#314 [10:35] * arjabs [webchat@abts-kk-dynamic-124.29.171.122-airtelbroadband.in] has joined #minecrafthelp
#315 [10:36] <arjabs> i need to get my mojang account reactivated. How would i go about doing it
#316 [10:38] * MineBombiX [webchat@ip-241-178.pel.cz] has joined #minecrafthelp
#317 [10:38] <MineBombiX> Hello
#318 [10:39] * Jasmine5 [webchat@ip72-213-148-34.ok.ok.cox.net] has joined #minecrafthelp
#319 [10:39] <MineBombiX> Hello
#320 [10:40] <Jasmine5> I don't remember my password, but I don't have access to my email anymore. What do I do?
#321 [10:40] * Aesthete [webchat@host-92-14-60-143.as43234.net] has joined #minecrafthelp
#322 [10:41] <Aesthete> I can't log in to minecraft.net. It doesn't show an error message, the button goes grey as I click it, but then nothing happens.
#323 [10:41] <MineBombiX> Someone broke into my mojang account and changed my password and email. What should I do?
#324 [10:41] <Jasmine5> I don't remember my password, but I don't have access to my email anymore. What do I do?
#325 [10:42] * Jasmine5 [webchat@ip72-213-148-34.ok.ok.cox.net] has quit. (Client Quit)
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#327 [10:42] <Aesthete> Any help?
#328 [10:45] * Aesthete [webchat@host-92-14-60-143.as43234.net] has quit. (Client Quit)
#329 [10:46] * AminTopGamer [webchat@ip-83-134-251-173.dsl.scarlet.be] has joined #minecrafthelp
#330 [10:46] * NahuelElLoko [webchat@host190.5.48.235.dynamic.pacificonet.cl] has joined #minecrafthelp
#331 [10:46] <AminTopGamer> hello
#332 [10:46] <AminTopGamer> who can help
#333 [10:46] * NahuelElLoko [webchat@host190.5.48.235.dynamic.pacificonet.cl] has quit. (Client Quit)
#334 [10:47] <AminTopGamer> plss help
#335 [10:47] <AminTopGamer> #minecrafthelp
#336 [10:48] * ATG [webchat@ip-83-134-251-173.dsl.scarlet.be] has joined #minecrafthelp
#337 [10:49] <ATG> hello
#338 [10:49] * Aesthete [webchat@host-92-14-60-143.as43234.net] has joined #minecrafthelp
#339 [10:49] <AminTopGamer> .
#340 [10:49] * Aesthete [webchat@host-92-14-60-143.as43234.net] has quit. (Client Quit)
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#347 [11:10] * Crimson [webchat@c-71-201-23-51.hsd1.in.comcast.net] has joined #minecrafthelp
#348 [11:11] <Crimson> Hi I've been having problems with my minecraft crashing every time I attempt to play it
#349 [11:11] <CapFan67> Crimson, Does it crash with an error number or description, or just "not responding"?
#350 [11:11] <Crimson> There's an error log
#351 [11:12] <CapFan67> If there's an error number, let's look at your log:
#352 [11:12] <CapFan67> ??> Crimson launcher/log-txt
#353 [11:12] <Absol> Crimson: We need to see your full launcher log, which is created in the game directory.
#354 [11:12] <Absol> Crimson: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#355 [11:13] <Crimson> https://paste.ubuntu.com/p/Z96BDgJzyt/
#356 [11:16] <CapFan67> Crimson, jvm crashes can be a number of things. Let's look at your hardware/drivers first:
#357 [11:16] <CapFan67> ??> Crimson win/dxdiag
#358 [11:16] <Absol> Crimson: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#359 [11:16] <Crimson> https://paste.ubuntu.com/p/Q8Kc4XSKzM/
#360 [11:19] <CapFan67> Crimson, The drivers look fine.
#361 [11:22] <CapFan67> Crimson, I'm going to step back and let another helper work with you (if any are around). JVM errors (and hs_err* files) aren't my strong suit.
#362 [11:23] <Crimson> Okay
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#364 [11:37] * xdragonplush [webchat@host-92-19-191-145.as13285.net] has joined #minecrafthelp
#365 [11:38] * Starzinho_black [webchat@bd040e99.virtua.com.br] has joined #minecrafthelp
#366 [11:38] <xdragonplush> um ok ive tried doing mods through twitch for the first time and for some reason my minecrfat launcher acts like the ssame account is different if I og in though twitch. it says I can only play trail when I have the full verion of Minecraft java downloaded and ready to play
#367 [11:39] <xdragonplush> sooo thats a thing
#368 [11:40] <Starzinho_black> I need help, I forgot the password of my minecraft account and I do not have access to the account linked to it, what do I do?
#369 [11:40] <Starzinho_black> I need help, I forgot the password of my minecraft account and I do not have access to the account linked to it, what do I do?
#370 [11:40] * xdragonplush [webchat@host-92-19-191-145.as13285.net] has left #minecrafthelp
#371 [11:41] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#372 [11:42] <Starzinho_black> algum brasileiro aqui?
#373 [11:43] <Starzinho_black> I do not know what to do now, please help me.
#374 [11:44] <Starzinho_black> #I need help, I forgot the password of my minecraft account and I do not have access to the account linked to it, what do I do?
#375 [11:45] <urielsalis> ??> Starzinho_black account/send-email
#376 [11:45] <Absol> Starzinho_black: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [11:45] <Absol> Starzinho_black: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#378 [11:47] * Starzinho_black [webchat@bd040e99.virtua.com.br] has quit. (Quit: webchat.esper.net)
#379 [11:50] * Dreamer5959 [webchat@com60-1-88-160-221-87.fbx.proxad.net] has joined #minecrafthelp
#380 [11:53] <Dreamer5959> I used MCLeaks and now I can't connect to the servers. What should I do exactly ? I delleted Minecraft and changed the password but I don't know if that's enough...
#381 [11:54] <CapFan67> ??> Dreamer5959 info/mcleaks
#382 [11:54] <Absol> Dreamer5959: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#383 [11:54] <Absol> Dreamer5959: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#384 [11:54] * Ehdit [webchat@pool-98-116-137-90.nycmny.fios.verizon.net] has joined #minecrafthelp
#385 [11:54] <CapFan67> ??> Dreamer5959 win/hosts/edit
#386 [11:54] <Absol> Dreamer5959: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#387 [11:54] <Absol> Dreamer5959: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#388 [11:55] <Ehdit> Hi, i am unable to play on minecraft realms because i cannot transfer my old minecraft account to a mojang account since i do not know the email.. ive never needed and email to log in
#389 [11:55] <CapFan67> Dreamer5959, Important note: *after* you clean up your hosts file, change your password. You've now given known account thieves your login credentials.
#390 [11:57] * Spimon [webchat@c83-253-184-15.bredband.comhem.se] has joined #minecrafthelp
#391 [11:57] <Ehdit> Hi, i am unable to play on minecraft realms because i cannot transfer my old minecraft account to a mojang account since i do not know the email.. ive never needed and email to log in.. ive been waiting almost 2 weeks for a reply from mojang!!
#392 [11:58] <urielsalis> ??> Ehdit account/send-email/wait-times
#393 [11:58] <urielsalis> ??> Ehdit account/send-email/wait-time
#394 [11:58] <Absol> Ehdit: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#395 [12:01] * Ronah [webchat@bl28-139-58.dsl.telepac.pt] has joined #minecrafthelp
#396 [12:01] <Ronah> hi
#397 [12:01] * Ehdit [webchat@pool-98-116-137-90.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#398 [12:02] <Ronah> well im entering the game and when i click start says unable to save download what should i do?
#399 [12:02] <Ronah> and doesnt let me play?
#400 [12:02] * vegancookie [webchat@178-169-203-37.beloslav.ddns.bulsat.com] has joined #minecrafthelp
#401 [12:03] <vegancookie> hey guys
#402 [12:03] <Ronah> hi
#403 [12:03] <vegancookie> I think I lost my minecraft acc
#404 [12:03] * Ronah [webchat@bl28-139-58.dsl.telepac.pt] has quit. (Client Quit)
#405 [12:03] <vegancookie> can i get some help?
#406 [12:05] * Napsterticus [webchat@host66.186-109-238.telecom.net.ar] has joined #minecrafthelp
#407 [12:07] <Napsterticus> hello, I can't purchase, already tried multiple payments options. always getting the message "An error occurred while placing order"
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#409 [12:10] <vegancookie> Can I get some help?
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#416 [12:39] <ChrisW42> Hi there! I hope someone can help me. I created a Microsoft account for my daughter and logged her in on her existing Minecraft app on her iPad. I tried to add myself as her friend, so I could play on the Nintendo Switch and join her. That didn't work, so I fiddled around with the privacy settings and added myself as her friend online. Then we trie
#417 [12:39] <ChrisW42> d to launch Minecraft on her iPad again, but it crashed. And now it keeps crashing on launch! It seems to be related to https://bugs.mojang.com/browse/MCPE-20548 but the fix suggested there doesn't work! All I want now is to save her worlds, which she spent countless hours building. I don't even care about cross platform online multiplayer anymore
#418 [12:39] <ChrisW42> and I'm more than willing to remove the Microsoft account. Please help! We are desperate!
#419 [12:41] <mattym> ChrisW42, Best bet is to make a full device backup of the iPad on a computer.
#420 [12:41] * asiiacruz [webchat@246.red-83-39-82.dynamicip.rima-tde.net] has joined #minecrafthelp
#421 [12:41] <mattym> ChrisW42, There are some other 3rd party apps you can use to back up the individual worlds, but your mileage may vary.
#422 [12:42] <ChrisW42> Thanks, I'll look into that!
#423 [12:43] * ChrisW42 [webchat@50730BBD.cm-17.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#424 [12:43] <asiiacruz> My friends and me we can´t join in our worlds ? when we try it Minecraft says "could not connect to the world" Please help us we have windows 10 edition
#425 [12:44] <mattym> asiiacruz, We don't really support that version here. Try the forums or reddit.
#426 [12:45] * asiiacruz [webchat@246.red-83-39-82.dynamicip.rima-tde.net] has quit. (Client Quit)
#427 [12:49] * MatDuck [webchat@87-52-77-75-cable.dk.customer.tdc.net] has joined #minecrafthelp
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#430 [12:51] <MatDuck> I can not play multiplayer game, i get an error. Authentication to Minecraft.net failed
#431 [12:52] <mattym> ??> MatDuck launcher/relog
#432 [12:52] <Absol> MatDuck: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#433 [12:54] <MatDuck> I have tryed that, it dose not help.
#434 [12:54] <mattym> ??> MatDuck tools/hjt
#435 [12:54] <Absol> MatDuck: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#436 [12:54] <Absol> MatDuck: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#438 [12:56] * anaahmed_ [webchat@41.104.75.54] has joined #minecrafthelp
#439 [12:56] <anaahmed_> i lost my account i dont no who is hacking my account
#440 [13:01] * ChrisW42 [webchat@50730BBD.cm-17.dynamic.ziggo.nl] has joined #minecrafthelp
#441 [13:02] <ChrisW42> mattym You are awesome! I downloaded PhoneView on my Mac, was able to back-up her world, I reinstalled Minecraft on her iPad, and then I could simply copy back her world. It works!!
#442 [13:02] <ChrisW42> Thank you so much!!!
#443 [13:02] <ChrisW42> You made a 9 year old girl and her father VERY happy!
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#445 [13:06] * CloverJacob [webchat@cpe-23-243-72-80.socal.res.rr.com] has joined #minecrafthelp
#446 [13:07] <CloverJacob> When I try to download Minecraft, it says that unable to save download
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#448 [13:22] * byTxi [webchat@ipbcc1748c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#449 [13:22] <byTxi> Hey there, I'd like to know if there is an business/sponsoring contact email for mojang.
#450 [13:22] * Zodiac [webchat@178-85-75-242.dynamic.upc.nl] has joined #minecrafthelp
#451 [13:25] <Zodiac> I am trying to play minecaft LAN with my friend but iit the server is not connecting. an error messagge then pops up that says: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#452 [13:25] <Zodiac> I am trying to play minecaft LAN with my friend but the server is not connecting. an error messagge then pops up that says: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#453 [13:27] <Zodiac> ?
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#455 [13:33] * T9pain [webchat@85-220-86-163.dsl.dynamic.simnet.is] has joined #minecrafthelp
#456 [13:33] <T9pain> Hello?
#457 [13:34] * Balc [webchat@174-086-146-195.dhcp.chtrptr.net] has joined #minecrafthelp
#458 [13:35] <Balc> I got minecraft from microsoft store, how can i add this to mojang account to use launcher
#459 [13:35] <Balc> minecraft launcher*
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#463 [13:40] * RopeSnake [webchat@cpe-172-116-199-109.socal.res.rr.com] has joined #minecrafthelp
#464 [13:41] <xyMFS> I do not receive the system emails. I tryed everything possible to discover what is the problem, but I really dont receive anything. And Mojang dont answer my emails. Can you guys please help me?
#465 [13:42] * jimskoo [webchat@D57C47D2.static.ziggozakelijk.nl] has joined #minecrafthelp
#466 [13:42] <xyMFS> I tryed many times to rest my account password, but the system emails dont come.
#467 [13:42] <jimskoo> hi just reinstalled minecraft and while opening the screen just stays blank, in the task bar I see the minecraft app being open, what am I doing wrong?
#468 [13:42] <xyMFS> reset *
#469 [13:43] <jimskoo> drivers and java all up to date
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#473 [13:46] * xyMFS [webchat@badc092d.virtua.com.br] has quit. (Quit: webchat.esper.net)
#474 [13:47] <Camfos> Cant log into my account I played all last night and it was fine I woke up this morning and couldn't sign in I tried sending a password reset email but I did not get it I know its the correct email
#475 [13:48] <RopeSnake> Heyo, a little while ago I was trying to start up Minecraft through my launcher, but after waiting about 5 minutes, the game didn't start. I clicked again, and was told the game was already running, despite it not being. Even Task Manager didn't show any sign of it. I decided to restart my computer, but then the launcher told me there was a fatal e
#476 [13:48] <RopeSnake> rror, and that some functions may not work. I tried to start my game anyway, but then it crashed. I tried again, and now the Minecraft program is stuck as "not responding" no matter how many times I attempt to restart it.
#477 [13:58] * Jessica [webchat@bas2-quebec14-67-70-27-100.dsl.bell.ca] has joined #minecrafthelp
#478 [14:00] <Jessica> The game crashed whilst initializing game
#479 [14:00] <Jessica> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#480 [14:00] <Jessica> I have looked for other crash reports but am not sure what to do.....
#481 [14:01] <urielsalis> ??> Jessica win/dxdiag
#482 [14:01] <Absol> Jessica: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#483 [14:03] * DeadShot [webchat@86.108.x.140.go.com.jo] has joined #minecrafthelp
#484 [14:03] <DeadShot> hello
#485 [14:04] <DeadShot> i wanted to play minecraft again and i cant remember the security question answers
#486 [14:04] <DeadShot> and i am not getting the instructions on my email
#487 [14:04] <urielsalis> ??> DeadShot account/send-email
#488 [14:04] <Absol> DeadShot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#489 [14:04] <Absol> DeadShot: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#490 [14:05] <DeadShot> well i made the purchase on my old mastercard which is expired now so i cant get the transactions :/
#491 [14:06] <urielsalis> ??> DeadShot account/trans-id
#492 [14:06] <Absol> DeadShot: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#493 [14:07] <DeadShot> hmm why i buy the game do i receive something to prove that the account is mine ?
#494 [14:08] <urielsalis> DeadShot, yes, thats the transaction id
#495 [14:08] <DeadShot> lemme check my old messages
#496 [14:08] <urielsalis> DeadShot, depends on when you bought it, the article explains it
#497 [14:09] <DeadShot> found it
#498 [14:09] <DeadShot> bought in 07/2017
#499 [14:09] <urielsalis> DeadShot, contact Mojang with that
#500 [14:09] <DeadShot> do they have live chat ?
#501 [14:09] <urielsalis> no
#502 [14:10] <DeadShot> got last question
#503 [14:11] * Cameron [webchat@c-107-3-197-80.hsd1.tn.comcast.net] has joined #minecrafthelp
#504 [14:11] <DeadShot> is mincraft cross platform ?
#505 [14:11] <urielsalis> yes
#506 [14:11] <DeadShot> can i change my account name ?
#507 [14:11] <urielsalis> Windows+Mac+Linux in java edition, Windows 10 + Xbox + Switch + Mobile with bedorck
#508 [14:11] <DeadShot> i opened a book and chose an auther xD
#509 [14:12] <urielsalis> You can change your username too, but you need to migrate your account first
#510 [14:12] <DeadShot> well when i receive the account back i will check how it's done
#511 [14:12] <DeadShot> thanks for helping :D
#512 [14:12] <Cameron> hi i cannot log into the website or launcher. when i login on the launcher it says could not connect to server
#513 [14:12] <urielsalis> ??> Cameron tools/hjt
#514 [14:12] <Absol> Cameron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#515 [14:12] <Absol> Cameron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#516 [14:13] <Cameron> how woill this help me
#517 [14:13] <Cameron> will*
#518 [14:13] <urielsalis> Cameron, it will help us debug
#519 [14:15] <Cameron> ok pasting now
#520 [14:18] <Cameron> so?
#521 [14:18] <urielsalis> Cameron, give us the link
#522 [14:18] <Cameron> https://paste.ubuntu.com/p/nj6j5xwYSR/
#523 [14:18] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:59eb:ebe3:21e1:af97] has quit. (Ping timeout: 198 seconds)
#524 [14:18] <urielsalis> ??> Cameron info/mcleaks
#525 [14:18] <Absol> Cameron: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#526 [14:18] <Absol> Cameron: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#527 [14:19] <urielsalis> ??> Cameron win/hosts/edit
#528 [14:19] <Absol> Cameron: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#529 [14:19] <Absol> Cameron: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#530 [14:19] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:59eb:ebe3:21e1:af97] has joined #minecrafthelp
#531 [14:21] <Cameron> ok what now?
#532 [14:21] <urielsalis> Cameron, Change your minecraft password, known account stealers now have it
#533 [14:21] <urielsalis> Cameron, after that, you should be able to play
#534 [14:21] <Cameron> ok
#535 [14:22] * Cameron [webchat@c-107-3-197-80.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#536 [14:22] * cameron [webchat@c-107-3-197-80.hsd1.tn.comcast.net] has joined #minecrafthelp
#537 [14:23] <cameron> hi is this the same caht?
#538 [14:23] <cameron> chat*
#539 [14:23] <urielsalis> cameron, yes
#540 [14:23] <cameron> i cant even log on to the site to change my password
#541 [14:24] <urielsalis> cameron, make sure you followed the instructions to remove mcleaks to the letter, else it will not work
#542 [14:24] <urielsalis> ??> Cameron win/hosts/edit
#543 [14:24] <Absol> cameron: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#544 [14:24] <Absol> cameron: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#545 [14:24] <urielsalis> ??> Cameron info/mcleaks
#546 [14:24] <Absol> cameron: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#547 [14:24] <Absol> cameron: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#548 [14:25] <cameron> wwait so do i delete this text that is in my note pad
#549 [14:25] <cameron> 94.23.155.247 authserver.mojang.com
#550 [14:25] <cameron> 94.23.155.247 sessionserver.mojang.com
#551 [14:25] <urielsalis> cameron, yes
#552 [14:28] <cameron> im done changing the password is it good now?
#553 [14:28] <urielsalis> cameron, try to play
#554 [14:29] <cameron> thank yall so much
#555 [14:29] <cameron> i know this is prolly a common problem. thank you for helping me fix it though
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#557 [14:35] * RopeSnake [webchat@cpe-172-116-199-109.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#558 [14:42] * ellajade19 [webchat@86.63.24.21] has joined #minecrafthelp
#559 [14:42] <ellajade19> the forgot password emails aren't being sent, help?
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#564 [15:09] * tonho [webchat@143.255.48.76] has joined #minecrafthelp
#565 [15:09] <tonho> 1000
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#567 [15:14] <Camfos> Cant log into my account I played all last night and it was fine I woke up this morning and couldn't sign in I tried sending a password reset email but I did not get it I know its the correct email
#568 [15:20] * Camfos [webchat@c-73-142-152-38.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#569 [15:31] * Crimson [webchat@c-71-201-23-51.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#570 [15:39] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has joined #minecrafthelp
#571 [15:39] <Phizzac> Hi
#572 [15:39] <Phizzac> I got a problem with my sesitivity
#573 [15:40] <Phizzac> sensitivity
#574 [15:40] <Phizzac> It accelerate some time randomly
#575 [15:41] <mattym> Phizzac, Does it only happen in Minecraft?
#576 [15:41] <Phizzac> Yes it does
#577 [15:41] <mattym> ??> Phizzac tools/hjt
#578 [15:41] <Absol> Phizzac: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#579 [15:41] <Absol> Phizzac: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#580 [15:41] * Blushing_dino [webchat@c-98-224-209-15.hsd1.mi.comcast.net] has joined #minecrafthelp
#581 [15:41] <Phizzac> I do this?
#582 [15:41] <mattym> Phizzac, Yes
#583 [15:41] <Phizzac> Ok
#584 [15:42] <Blushing_dino> Hello?
#585 [15:42] * Crimson [webchat@c-71-201-23-51.hsd1.in.comcast.net] has joined #minecrafthelp
#586 [15:42] * VictoriaD [webchat@c-73-166-148-144.hsd1.tx.comcast.net] has joined #minecrafthelp
#587 [15:42] <Blushing_dino> My game will not open and keeps crashing
#588 [15:42] <VictoriaD> hi so I need some help
#589 [15:42] * jay [webchat@cpe-76-182-7-57.nc.res.rr.com] has joined #minecrafthelp
#590 [15:42] <jay> hello
#591 [15:42] <mattym> ??> Blushing_dino launcher/log
#592 [15:43] <Absol> Blushing_dino: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#593 [15:43] <mattym> VictoriaD, Explain the problem.
#594 [15:43] <urielsalis> hi jay
#595 [15:43] <Jessica> Hi again
#596 [15:43] <jay> can some one help me withio.netty.channel.abstractchannel$annotatedconnectexception timed out
#597 [15:43] <Jessica> The game crashed whilst initializing game
#598 [15:43] <urielsalis> jay, to which server?
#599 [15:43] <urielsalis> ??> Jessica launcher/log
#600 [15:43] <Absol> Jessica: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#601 [15:43] <jay> anyone know how to fix that
#602 [15:43] <VictoriaD> whenever I open Minecraft and try to run it it says unable to locate java runtime
#603 [15:43] <jay> uh uriel its a lan
#604 [15:43] <Jessica> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#605 [15:43] <urielsalis> jay, what IP are you connecting too?
#606 [15:43] <jay> i wanna play with my brother
#607 [15:43] <Jessica> https://paste.ubuntu.com/p/rWWWzJhzNX/
#608 [15:44] <jay> idk
#609 [15:44] <jay> we on the same wifi tho
#610 [15:44] <mattym> Jessica, That computer is too old for the game.
#611 [15:44] * Blushing_dino [webchat@c-98-224-209-15.hsd1.mi.comcast.net] has quit. (Client Quit)
#612 [15:44] <VictoriaD> it says unable to locate java runtime when I try to run minecraft
#613 [15:44] <urielsalis> jay, when you click Open to lan it should print in chat a port number
#614 [15:44] <mattym> ??> VictoriaD win/reinst/full
#615 [15:44] <Absol> VictoriaD: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#616 [15:44] <Jessica> oh yay :\
#617 [15:44] <Absol> VictoriaD: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#618 [15:44] <jay> mhm
#619 [15:44] <urielsalis> jay, you have to get your private ip and connect to that
#620 [15:44] <urielsalis> jay, the private ip of the computer hosting it
#621 [15:45] <VictoriaD> im on a mac
#622 [15:45] <jay> oh
#623 [15:45] <jay> lemme try
#624 [15:45] <mattym> VictoriaD, One moment.
#625 [15:45] <mattym> VictoriaD, First make sure you remove the Minecraft app from the Applications folder.
#626 [15:45] <mattym> VictoriaD, Then do the following instructions from Absol
#627 [15:45] <VictoriaD> ok let me do that
#628 [15:45] <mattym> ??> VictoriaD mac/reinst
#629 [15:45] <Absol> VictoriaD: You may need to reinstall the locally installed files that Minecraft puts into place.
#630 [15:45] <Absol> VictoriaD: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#631 [15:46] <mattym> VictoriaD, After its done, download it again, and reinstall
#632 [15:46] * Shreddder [webchat@pool-71-175-13-79.phlapa.fios.verizon.net] has joined #minecrafthelp
#633 [15:46] <Shreddder> are you still able to upgrade to xbox one minecraft from xbox 360 minecraft for free or a cheaper price?
#634 [15:46] * Jessica [webchat@bas2-quebec14-67-70-27-100.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#635 [15:46] <mattym> Shreddder, No
#636 [15:47] <Shreddder> everyone has to pay full price again even if you already bought it for 360?
#637 [15:47] <jay> preciate it chihef
#638 [15:47] * jay [webchat@cpe-76-182-7-57.nc.res.rr.com] has quit. (Client Quit)
#639 [15:48] <mattym> Shreddder, Yes
#640 [15:48] <VictoriaD> thank you guys that worked
#641 [15:48] * Corey [webchat@cpc151131-smal19-2-0-cust48.19-1.cable.virginm.net] has joined #minecrafthelp
#642 [15:48] <Shreddder> ok , thank you
#643 [15:48] <Corey> Hello
#644 [15:48] * Shreddder [webchat@pool-71-175-13-79.phlapa.fios.verizon.net] has quit. (Client Quit)
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#646 [15:50] <Corey> Ok so ive had this minecraft account for a log time and i have forgot the email for it but i know the username and probably the security questions
#647 [15:50] <Corey> i dont have the transaction Id either
#648 [15:51] <mattym> Corey, Do you not know the password?
#649 [15:51] <Corey> No
#650 [15:51] <mattym> Corey, You will need to contact Mojang
#651 [15:51] <mattym> ??> Corey account/trans-id
#652 [15:51] <Absol> Corey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#653 [15:51] <mattym> ??> Corey account/send-email
#654 [15:51] <Absol> Corey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#655 [15:51] <Absol> Corey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#656 [15:52] <Corey> ok thank you for your help
#657 [15:55] * Kikidavita666 [webchat@c-98-224-209-15.hsd1.mi.comcast.net] has joined #minecrafthelp
#658 [15:56] <Kikidavita666> Hi my game keeps crashing
#659 [15:56] <mattym> Kikidavita666, Get the log you were asked for.
#660 [15:56] <Kikidavita666> https://paste.ubuntu.com/p/tpvYFWhTtd/
#661 [15:57] <mattym> ??> Kikidavita666 tools/hjt
#662 [15:57] <Absol> Kikidavita666: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#663 [15:57] <Absol> Kikidavita666: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#664 [15:57] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#665 [15:58] * Kikidavita666 [webchat@c-98-224-209-15.hsd1.mi.comcast.net] has quit. (Client Quit)
#666 [16:01] * Criper518 [webchat@ti0019a400-2822.bb.online.no] has joined #minecrafthelp
#667 [16:02] * Drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#668 [16:03] <Criper518> My minecraft account was hacked, and it was on my school account so I cannot access any other email then emails from students / teachers, is there anything you can do?
#669 [16:03] * Kikidavita666 [webchat@c-98-224-209-15.hsd1.mi.comcast.net] has joined #minecrafthelp
#670 [16:03] <Kikidavita666> https://paste.ubuntu.com/p/cw8nMTdkQV/
#671 [16:04] <mattym> ??> Kikidavita666 av/adwcleaner
#672 [16:04] <Absol> Kikidavita666: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#673 [16:04] <Drew> Ok so ive been trying all day to load up minecraft and it doesn't work at all. A error message keeps coming up saying JAVE(TM) SE Binary not responding. I tried a million different things and it doesn't work
#674 [16:04] <Absol> Kikidavita666: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#675 [16:04] <mattym> Criper518, You will need to contact Mojang for support.
#676 [16:04] <mattym> ??> Criper518 account/send-email
#677 [16:04] <Absol> Criper518: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#678 [16:04] <Absol> Criper518: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#679 [16:05] <mattym> ??> Drew tools/hjt
#680 [16:05] <Absol> Drew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#681 [16:05] <Absol> Drew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#682 [16:05] <Criper518> I have, they say the they answer in about one school day but it has been about 30 hours
#683 [16:06] <mattym> Criper518, Read the second link Absol gave you.
#684 [16:06] <Criper518> Drew My school use gsuite
#685 [16:13] <Drew> help?
#686 [16:14] <mattym> Drew, Get the log you were asked for
#687 [16:14] * SpinerKiller324 [webchat@bl6-91-42.dsl.telepac.pt] has joined #minecrafthelp
#688 [16:14] <Drew> i did where i dmed it to Absol
#689 [16:14] <mattym> Drew, Post it in the chat
#690 [16:14] <Drew> can i just dm it doesnt it have my info in it?
#691 [16:14] <SpinerKiller324> HELLO I NEED HELP THIS MINECRAFT AND SITE SAID THIS: YOU CANNOT CONNECT TO THIS SERVER
#692 [16:15] <mattym> Drew, It should have nothing personal.
#693 [16:15] <mattym> SpinerKiller324, Turn off the caps. What is the exact error?
#694 [16:15] <mattym> !kick Drew I said to the chat, come back when you are ready to follow the instructions as we gave them.
#695 [16:15] * Absol kicked Drew from #minecrafthelp (Reason: rew :I said to the chat, come back when you are ready to follow the instructions as we gave them.)
#696 [16:16] <SpinerKiller324> Não foi possível conectar ao servidor.
#697 [16:16] <mattym> ??> SpinerKiller324 tools/hjt
#698 [16:16] <SpinerKiller324> Não foi possível conectar ao servidor.
#699 [16:16] <Absol> SpinerKiller324: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#700 [16:16] <Absol> SpinerKiller324: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#701 [16:17] * Drew9 [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#702 [16:17] <Drew9> sorry
#703 [16:17] * BitchLasagna [webchat@ti0019a400-2822.bb.online.no] has joined #minecrafthelp
#704 [16:17] * Absol kicked BitchLasagna from #minecrafthelp (Reason: itchLasagna :Keep it civilized, you are just a human being)
#705 [16:18] <mattym> Drew9, Now, if you want further help, give the link here.
#706 [16:18] <Drew9> https://paste.ubuntu.com/p/pTBqDgkjpv/
#707 [16:18] <mattym> ??> Drew9 av/adwcleaner
#708 [16:18] <Absol> Drew9: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#709 [16:18] <Absol> Drew9: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#710 [16:20] <Criper518> What is HijackThis?
#711 [16:20] <mattym> Criper518, Nothing you need to worry about.
#712 [16:21] * McLover [webchat@ti0019a400-2822.bb.online.no] has joined #minecrafthelp
#713 [16:21] <McLover> ?
#714 [16:21] <mattym> !ban McLover
#715 [16:21] * Absol kicked McLover from #minecrafthelp (Reason: cLover :You have been removed from this channel)
#716 [16:22] <mattym> !kick Criper518 https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#717 [16:22] * Absol kicked Criper518 from #minecrafthelp (Reason: riper518 :https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-)
#718 [16:22] <SpinerKiller324> https://paste.ubuntu.com/p/yvW6qT9Dkz/
#719 [16:22] <mattym> ??> SpinerKiller324 info/mcleaks
#720 [16:22] <Absol> SpinerKiller324: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#721 [16:22] <Absol> SpinerKiller324: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#722 [16:22] <mattym> ??> SpinerKiller324 win/hosts/edit
#723 [16:22] <Absol> SpinerKiller324: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#724 [16:22] <Absol> SpinerKiller324: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#725 [16:23] * SpinerKiller324 [webchat@bl6-91-42.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#726 [16:27] * drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#727 [16:27] <drew> ok what do i do now
#728 [16:28] <drew> ?
#729 [16:30] <drew> Did i come back to the right forum?
#730 [16:31] * Kiewnik [webchat@47.54.81.67] has joined #minecrafthelp
#731 [16:31] <Kiewnik> hello
#732 [16:31] <Kiewnik> hello
#733 [16:33] * drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has left #minecrafthelp
#734 [16:33] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:59eb:ebe3:21e1:af97] has quit. (Ping timeout: 189 seconds)
#735 [16:34] <Kiewnik> I'm having troubles launching the game and keep getting game crashes
#736 [16:35] <Kiewnik> ive tried to download optifine and it worked but I maxed all the graphics
#737 [16:35] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#738 [16:36] <Kiewnik> and after I had troubles actually launching the game
#739 [16:36] <mattym> ??> Kiewnik win/reinst
#740 [16:36] <Absol> Kiewnik: You may need to reinstall the locally installed files that Minecraft puts into place.
#741 [16:36] <Absol> Kiewnik: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#742 [16:37] <Kiewnik> omg ty
#743 [16:39] <Kiewnik> launcher.txt?
#744 [16:39] <Kiewnik> and the folders? :o
#745 [16:40] <Kiewnik> relaunching...
#746 [16:43] <Kiewnik> same thing :/
#747 [16:43] <mattym> ??> Kiewnik launcher/log
#748 [16:43] <Absol> Kiewnik: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#749 [16:47] * Drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#750 [16:47] <Drew> Hey i was here before and was told to restart my computer and was told to come back
#751 [16:48] <mattym> Drew, Try to start the game again, it may take some time.
#752 [16:48] <Drew> doesnt work already tried. Doesn't have something to do with java?
#753 [16:49] <Drew> the java se binary isn't responding keeps poping up
#754 [16:50] <mattym> Drew, Did ADWcleaner give you any errors when you ran it?
#755 [16:51] <Drew> no
#756 [16:51] <mattym> ??> Drew win/reinst
#757 [16:51] <Absol> Drew: You may need to reinstall the locally installed files that Minecraft puts into place.
#758 [16:51] <Absol> Drew: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#759 [16:55] <Kiewnik> absol do I give you the url?
#760 [16:56] <Drew> didn't work same error
#761 [16:56] <mattym> Put it in the chat.
#762 [16:56] <mattym> ??> Drew launcher/log
#763 [16:56] <Kiewnik> i followed the steps till 12 not sure what to do
#764 [16:56] <Absol> Drew: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#765 [16:57] <mattym> Kiewnik, Just pit the link you made into the chat.
#766 [16:57] <Kiewnik> https://paste.ubuntu.com/p/JFD7df3wqP/
#767 [16:57] <Kiewnik> sry is that right?
#768 [16:57] <mattym> Kiewnik, Did you copy it afyer the error/crash?
#769 [16:58] <Kiewnik> nope b4
#770 [16:58] <mattym> Kiewnik, Get the log after the problem has happened.
#771 [16:58] <Kiewnik> it just went be a sec
#772 [17:00] <Drew> https://paste.ubuntu.com/p/2d8VTqZgPW/
#773 [17:00] <Kiewnik> https://paste.ubuntu.com/p/fM6KHtSNwb/
#774 [17:00] <mattym> ??> Drew win/vars
#775 [17:01] <mattym> Drew, one sec
#776 [17:02] <mattym> ??> Drew info/vars
#777 [17:02] <Absol> Drew: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#778 [17:02] <mattym> ??> Kiewnik av/adwcleaner
#779 [17:02] <Absol> Kiewnik: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#780 [17:02] <Absol> Kiewnik: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#781 [17:04] <Drew> ok im gonna try restarting the computer now
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#783 [17:09] * Reagan [webchat@c-98-195-131-29.hsd1.tx.comcast.net] has joined #minecrafthelp
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#785 [17:12] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#786 [17:12] * kiewnik [webchat@47.54.81.67] has joined #minecrafthelp
#787 [17:13] <mattym> kiewnik, Try starting the game again. It may take extra time to start.
#788 [17:13] <kiewnik> it worked
#789 [17:13] <kiewnik> ty
#790 [17:14] * sahut652 [webchat@174-22-238-123.phnx.qwest.net] has joined #minecrafthelp
#791 [17:16] * drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
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#794 [17:17] <sahut652> Hello, when I try to start my minecraft account, the window says that it's not responding. When I close it and re open the launcher, it says the game crashed. Is there a way to fix it?
#795 [17:17] <drew> Hey im back and it didn't work
#796 [17:18] <drew> https://paste.ubuntu.com/p/SG8SV4GfvP/
#797 [17:18] <drew> That is the log
#798 [17:20] <kiewnik> thank you again so much was so stressfull (son) thank u so much! u are so thoughtful and again thank you :D
#799 [17:20] <drew> should i try deleting the files again?
#800 [17:21] * kiewnik [webchat@47.54.81.67] has quit. (Quit: webchat.esper.net)
#801 [17:23] <drew> NVM OMG IT WORKED BRO I COULD KISS YOU THANK YOU SO MUCH
#802 [17:28] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has joined #minecrafthelp
#803 [17:28] <Phizzac> Hi
#804 [17:28] <Phizzac> I got a sensitivity problem
#805 [17:28] <Phizzac> It accelerate some time
#806 [17:28] <Phizzac> but only on minecraft
#807 [17:37] * GlubBae [webchat@host109-158-233-128.range109-158.btcentralplus.com] has joined #minecrafthelp
#808 [17:37] <GlubBae> hello.
#809 [17:38] <GlubBae> I can't login to my account and I have entered email and password correct.
#810 [17:41] <Phizzac> What does it say?
#811 [17:42] <GlubBae> invalid email address or password
#812 [17:43] <Phizzac> try to reset your password
#813 [17:43] <GlubBae> I have
#814 [17:43] <GlubBae> but no email
#815 [17:43] <Phizzac> the email don't work?
#816 [17:44] <GlubBae> the email isn't coming through...
#817 [17:44] <Phizzac> check your junk
#818 [17:46] <GlubBae> nope
#819 [17:47] * Tylak [webchat@cpe-24-164-79-183.cinci.res.rr.com] has joined #minecrafthelp
#820 [17:48] * GlubBae [webchat@host109-158-233-128.range109-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#821 [17:49] <Tylak> Hello, I have not played Minecraft in several years, and cannot figure out the email that I used. I am pretty sure I know what my Username and Password is, though. Can anyone help me with this?
#822 [17:57] * __UwU__ [webchat@c-73-53-2-73.hsd1.wa.comcast.net] has joined #minecrafthelp
#823 [17:57] <__UwU__> my minecraft skins folder is missing
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#825 [17:59] * Crimson [webchat@c-71-201-23-51.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
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#827 [18:02] * weoiuryh [webchat@h-21-9.A715.priv.bahnhof.se] has joined #minecrafthelp
#828 [18:02] <weoiuryh> Hello. How do I open the server console on Linux?
#829 [18:03] * Bart [webchat@CPEac202e786c83-CMac202e786c80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#830 [18:03] <Bart> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. This error appears for me when i atempt to join a lan server
#831 [18:06] * drew [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#832 [18:08] * Lord_of_Life [~Lord@77.29.112.135] has joined #minecrafthelp
#833 [18:12] * weoiuryh [webchat@h-21-9.A715.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
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#835 [18:26] * shannon34 [webchat@ip68-111-224-3.sd.sd.cox.net] has joined #minecrafthelp
#836 [18:26] <shannon34> my son downloaded java edition without my consent. How do I get a refund?
#837 [18:38] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has joined #minecrafthelp
#838 [18:38] <Phizzac> Hi
#839 [18:39] <webrosc> ??> shannon34 account/refund
#840 [18:39] <Absol> shannon34: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#841 [18:39] <Phizzac> I got a sesibility problem only on minecraft
#842 [18:39] <Phizzac> sometimes it accelerate for no reason
#843 [18:39] <Phizzac> sensibility
#844 [18:43] * Bart [webchat@CPEac202e786c83-CMac202e786c80.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#845 [18:46] * Cozma589 [webchat@120.21.135.195] has joined #minecrafthelp
#846 [18:46] <Cozma589> Hi, i do now have assess to my email linked to mojang and forgot my password. What can i do?
#847 [18:46] <Cozma589> not*
#848 [18:57] * mryeah [webchat@static.masmovil.com] has joined #minecrafthelp
#849 [18:58] <mryeah> Hello, I have a problem with my alpha Minecraft account, for some reason I can't migrate it properly, what should I do?
#850 [19:04] * mryeah [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#851 [19:10] * shannon34 [webchat@ip68-111-224-3.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#852 [19:11] * Jon [webchat@173-27-223-202.client.mchsi.com] has joined #minecrafthelp
#853 [19:12] <Jon> Are new Minecraft Java Edition customers unable to migrate their account with Microsoft to play the Windows 10 edition?
#854 [19:23] * Will [webchat@c-73-210-130-49.hsd1.il.comcast.net] has joined #minecrafthelp
#855 [19:24] <Jon> Are new Minecraft Java Edition customers unable to migrate their account with Microsoft to play the Windows 10 edition?
#856 [19:25] <Will> I am unable to log into my account. I just setup my account for Minecraft and redeemed a card I purchased from walmart.
#857 [19:26] <Will> Any one else having this issue?
#858 [19:30] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#859 [19:31] * Crimson [webchat@c-71-201-23-51.hsd1.il.comcast.net] has joined #minecrafthelp
#860 [19:33] <Crimson> Hi I'm having problems with my minecraft crashing everytime I launch it. I have the crash log and the dxdiag log
#861 [19:34] <Will> I am unable to log into my account. I just setup my account for Minecraft and redeemed a card I purchased from walmart. Any one else having this issue?
#862 [19:42] * sahut652 [webchat@174-22-238-123.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#863 [19:42] * sahut652 [webchat@174-22-238-123.phnx.qwest.net] has quit. (Quit: webchat.esper.net)
#864 [19:48] * Will [webchat@c-73-210-130-49.hsd1.il.comcast.net] has left #minecrafthelp
#865 [20:03] * Jaydin [webchat@71-85-253-73.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#866 [20:04] <Jaydin> why does it say the authentication servers are down?
#867 [20:19] * Alaya [webchat@99-176-4-113.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#868 [20:20] <Alaya> Okay so, I made my mojang account in the 5th grade so its been about 7 years. im trying to login to mojang to get the windows 10 version but it asks me security questions that im pretty sure im getting right but i was in the 5th grade when i made this so i really dont know. the email i used to make this account is also unreachable so: im stuck plea
#869 [20:20] <Alaya> se help.
#870 [20:34] * C12341 [webchat@h77.203.189.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#871 [20:34] <C12341> Hey anyone know a fix to me having terrible frames on regular and modded minecraft, I have a decent computer that should run it good.
#872 [20:35] * underboy [webchat@76-220-58-149.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#873 [20:35] <underboy> um
#874 [20:36] <underboy> I cannot play minecraft
#875 [20:36] * moon0091 [webchat@udp221387uds.hawaiiantel.net] has joined #minecrafthelp
#876 [20:36] <underboy> it says unable to save download. 1.13.json
#877 [20:37] <C12341> Try redownloading it
#878 [20:40] <moon0091> Mine says, Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL. How do i fix this??
#879 [20:57] * Leo [webchat@cpe-24-28-163-81.elp.res.rr.com] has joined #minecrafthelp
#880 [20:57] <Leo> Hey
#881 [20:58] * Leo is now known as Guest35299
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#883 [21:00] * Guest35299 [webchat@cpe-24-28-163-81.elp.res.rr.com] has quit. (Client Quit)
#884 [21:01] * Mooshrom [webchat@S01061831bf497610.vf.shawcable.net] has joined #minecrafthelp
#885 [21:01] <Mooshrom> Hello
#886 [21:03] <Mooshrom> i was playing a normal game a of minecraft and i see this all black player but for some weird reason he didn’t have a gamer tag i was freaked out by this how can you help me get him out of the game
#887 [21:07] * Mooshrom [webchat@S01061831bf497610.vf.shawcable.net] has joined #minecrafthelp
#888 [21:07] <Mooshrom> Hello
#889 [21:10] <Mooshrom> i was playing a normal game of minecraft and i see a all black player with no gamer tag i was frightened by the player amediltitly went out of the world can you please help me get him out of my world
#890 [21:10] * thePatch [webchat@4.16.109.116] has joined #minecrafthelp
#891 [21:11] <Mooshrom> Hello
#892 [21:11] <thePatch> hello, im having issues with my launcher
#893 [21:11] <Mooshrom> Oh I have a problem too
#894 [21:12] <thePatch> any admins on?
#895 [21:12] <Mooshrom> Not saw a all black unknown player in my world with no gamer tag
#896 [21:13] * KJ [webchat@047-227-087-078.res.spectrum.com] has joined #minecrafthelp
#897 [21:13] <thePatch> my game literally has never run and wont, but i have a really high quality computer
#898 [21:13] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#899 [21:14] <KJ> yo does anyone know if theres a way to recover your minecraft account from the card number and password
#900 [21:14] <Mooshrom> Nope
#901 [21:15] * garebear [webchat@c-98-214-26-39.hsd1.il.comcast.net] has joined #minecrafthelp
#902 [21:15] <KJ> is there anyway you can figure out the email based off what i got
#903 [21:16] <Mooshrom> I’m a user buddy
#904 [21:16] <garebear> I just redownloaded Minecraft today, and every time I try and create a world my game crashes, what can I do?
#905 [21:16] <KJ> sorry just curious if you knew
#906 [21:16] <Mooshrom> That’s ok I don’t know this stuff
#907 [21:17] <Mooshrom> Garebear what do u play on
#908 [21:17] <garebear> windows 10 on a decent gaming laptop
#909 [21:18] <Mooshrom> Re launch minecraft or check for updates
#910 [21:19] * thePatch [webchat@4.16.109.116] has quit. (Quit: webchat.esper.net)
#911 [21:19] <Mooshrom> What i mean by re launch is delete minecraft and re download it
#912 [21:19] * Derply [webchat@c-73-119-255-219.hsd1.nh.comcast.net] has joined #minecrafthelp
#913 [21:19] <Derply> Hello?
#914 [21:19] <Derply> I need help
#915 [21:20] <Derply> Any workers?
#916 [21:20] <Mooshrom> I can help but I’m a user though
#917 [21:20] <Derply> So
#918 [21:20] <garebear> okay let me try that then
#919 [21:20] <Derply> I want to reset my name
#920 [21:20] <Derply> Because
#921 [21:20] <Mooshrom> What do young play on
#922 [21:21] <Mooshrom> you*
#923 [21:21] <Derply> My brother change my name to a innapropiate name
#924 [21:21] <Derply> Minecraft Java wiondow
#925 [21:21] <Derply> Window*
#926 [21:21] <Derply> I NEED TO CHANGE IT
#927 [21:21] <Derply> BUT THE 30 DAY COOLDOWN IS RUINING IT
#928 [21:21] <Mooshrom> Do u have an xbox live account
#929 [21:21] <Derply> AND I NEED TO CHANGE IT
#930 [21:21] <Derply> NO
#931 [21:21] <Derply> PC
#932 [21:21] <Derply> THAts all I have
#933 [21:21] <Mooshrom> go to user and go to user name
#934 [21:22] <Derply> wha?
#935 [21:22] <Derply> wait what?
#936 [21:22] <Mooshrom> Go to settings go to profile and the first thing you’ll see is gamer tag
#937 [21:22] <Mooshrom> On minecraft
#938 [21:23] <Derply> yup
#939 [21:23] <Derply> wait
#940 [21:23] <Mooshrom> click on gamer tag and make a new user name
#941 [21:24] <Derply> Wait
#942 [21:24] <Derply> Im confuse
#943 [21:24] <Andrio> Mooshrom, was it a zombie or something?
#944 [21:24] <Mooshrom> No it wasn’t it was all black
#945 [21:24] * Andrio looks around, wondering who is still here.
#945 [21:24] <garebear> well that was worth a shot, it didn't work though
#946 [21:24] <Andrio> Mooshrom, can you get a screenshot if you see them again?
#947 [21:24] <Mooshrom> Sorry deeply I’m talking to an operator
#948 [21:25] <Mooshrom> garebear check your wifi
#949 [21:25] <Derply> ?
#950 [21:25] <Derply> its all good
#951 [21:25] <Andrio> Derply, what's confusing you?
#952 [21:25] <garebear> I did. my wifi is doing fine. I wonder if it something installed on my PC that's inhibiting something with minecraft
#953 [21:25] <Derply> All I need is a request to change my username on minecraft
#954 [21:26] <Derply> Because its innappropiate
#955 [21:26] <Derply> I dont know how it was changed
#956 [21:26] <Derply> Please help
#957 [21:26] <Andrio> Derply, you said your brother changed it?
#958 [21:27] <Derply> well yea but he said he didnt but he was playing on my account
#959 [21:27] <Derply> and he knows my information since we share it
#960 [21:27] <Derply> family stuff
#961 [21:27] <Derply> I need to change it so our account wouldnt get banned
#962 [21:27] <Derply> or our gamer name
#963 [21:27] <Andrio> Derply, well, perhaps don't share it any more. Unfortunately we've been told early name changes aren't don, but you can contact Mojang anyway
#964 [21:27] <Andrio> ??> Derply account/send-email
#965 [21:27] <Absol> Derply: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#966 [21:27] <Absol> Derply: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#967 [21:28] * Matt8 [webchat@toroon2938w-lp130-01-142-112-189-183.dsl.bell.ca] has joined #minecrafthelp
#968 [21:28] <Andrio> Derply, I'm going to give you a pass there because Mooshrom was referring to the Bedrock Edition and you have the Java Edition
#969 [21:28] <Derply> OH ok thank you
#970 [21:28] <Andrio> ??> garebear tools/HJT
#971 [21:28] <Absol> garebear: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#972 [21:28] <Absol> garebear: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#973 [21:28] <Matt8> Anyone know why my world may have disappeared? I am playing on the Ipad, the file is still there but the world is empty
#974 [21:28] <Mooshrom> So andrio i was exploring my world and i headed over to a cave and i see a The black player run straight across the cave and i go see where it went and it just disappeared into as wall
#975 [21:29] <Andrio> Mooshrom, did it have purple particles around it?
#976 [21:29] <Mooshrom> no
#977 [21:29] * C12341 [webchat@h77.203.189.173.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#978 [21:29] <Derply> How do I get my tansaction I didnt record it down
#979 [21:29] <Andrio> Mooshrom, are you playing on a Xbox?
#980 [21:29] <Andrio> ??> Derply account/trans-ID
#981 [21:29] <Absol> Derply: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#982 [21:29] <Mooshrom> Yes andrio
#983 [21:29] <Andrio> mm
#984 [21:29] <Derply> thank you
#985 [21:30] <Andrio> Not sure how to take screenshots on there, unfortunately
#986 [21:31] <Mooshrom> it kinda looked like BIT. TRIP RUNNER but without the white on its head and it was the same size as the player
#987 [21:31] <moon0091> How do I fix this, everytime i try to open minecraft it crashes and says this, Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#988 [21:32] <Matt8> My file loads but the world is like I am starting the game again, all my items are gone, has anyone seen this before? It is on the IPAD
#989 [21:33] <Mooshrom> Andrio i know how to screen shot pictures on Xbox
#990 [21:33] <garebear> Absol I got it here https://paste.ubuntu.com/p/JTXDmxkXbg/
#991 [21:34] <Mooshrom> andrio are you there
#992 [21:34] <Andrio> ok
#993 [21:35] <Andrio> Mooshrom, maybe continue playing, and try and get a screenshot of it if you see it again.
#994 [21:35] <Andrio> garebear, remove PremierOpinion
#995 [21:35] <Andrio> ??> garebear AV/ADWCleaner
#996 [21:35] * Webchat723 [webchat@pool-173-71-129-130.nrflva.fios.verizon.net] has joined #minecrafthelp
#997 [21:35] * Espercorn kicked Webchat723 from #minecrafthelp (Reason: ebchat723 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#998 [21:35] <Absol> garebear: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#999 [21:35] <Absol> garebear: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1000 [21:35] <garebear> thank you. Ill do that
#1001 [21:36] <Mooshrom> Ok andrio i made up a name for the black player i saw
#1002 [21:36] <Andrio> Is it some variation of 'Enderman'?
#1003 [21:36] <Mooshrom> i call to The Entity
#1004 [21:36] <Andrio> Aah
#1005 [21:37] <moon0091> Can anyone help me, i've had this problem for the longest time and i cant figure out how to fix it. My minecraft crashes and says this, Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1006 [21:37] * garebear [webchat@c-98-214-26-39.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1007 [21:37] <Andrio> Mooshrom, as in Dead by Daylight Entity?
#1008 [21:37] <Mooshrom> What is dead by daylight?
#1009 [21:38] <Derply> I sent it
#1010 [21:38] <Andrio> Mooshrom: https://www.deadbydaylight.com/en/age-gate
#1011 [21:38] <Derply> Hopefuly they recieve and let me change it before I get banned
#1012 [21:38] <Andrio> Derply, ok
#1013 [21:38] * garebear [webchat@c-98-214-26-39.hsd1.il.comcast.net] has joined #minecrafthelp
#1014 [21:38] <garebear> Alright Absol im back
#1015 [21:39] <Derply> Ill stay here if anything happens
#1016 [21:39] <Derply> I cant believe my new name was NutInMyMom.....
#1017 [21:39] <Andrio> garebear, did the clean finish?
#1018 [21:39] <Andrio> mm
#1019 [21:39] <Andrio> Derply, you sure your brother did it, and your account wasn't stolen from him?
#1020 [21:40] <Derply> Well hes basically the only person to access it
#1021 [21:40] <Derply> and knows the information
#1022 [21:40] <Andrio> As far as you know...
#1023 [21:40] <Derply> yes
#1024 [21:40] * Extreme [extreme7@2001:470:1f11:209::13] has quit. (Remote host closed the connection)
#1025 [21:40] * ana [webchat@097-097-179-174.res.spectrum.com] has joined #minecrafthelp
#1026 [21:40] <Derply> I swear
#1027 [21:40] <Mooshrom> Ill check if its from dead by daylight
#1028 [21:40] * ana [webchat@097-097-179-174.res.spectrum.com] has quit. (Client Quit)
#1029 [21:40] <Derply> I got back too
#1030 [21:41] <Derply> Onto minecraft after some days off
#1031 [21:41] <Mooshrom> no its from commander video andrio
#1032 [21:41] <Andrio> I'm not sure if that character has actually been seen though. The idea of the game is for the killer to sacrifice the opponents to it
#1033 [21:41] <garebear> yeah the clean finished pretty quick;y
#1034 [21:41] <Andrio> Just wondered whether you play it
#1035 [21:41] <Andrio> garebear, does Minecraft work now?
#1036 [21:41] <Mooshrom> no I don’t
#1037 [21:41] <Andrio> ok
#1038 [21:41] <mattym> !ban Mooshrom You were already told to cut the crap.
#1039 [21:41] * Absol kicked Mooshrom from #minecrafthelp (Reason: ooshrom :You were already told to cut the crap.)
#1040 [21:41] <Andrio> Derply, there is no problem in single player still, though
#1041 [21:41] <garebear> giving it a shot right now
#1042 [21:41] <moon0091> does anyone know how to fix this??? Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1043 [21:42] <Derply> Yes but I want to paly with my friends
#1044 [21:42] <Andrio> oh
#1045 [21:42] <Andrio> Derply, let them know what happened then. Hopefully they'll understand.
#1046 [21:42] <Derply> ye
#1047 [21:42] <Andrio> Best of luck...
#1048 [21:42] <Derply> But I dont want to get banned
#1049 [21:42] <Andrio> Derply, by whom?
#1050 [21:42] <mattym> ??> moon0091 win/dxdiag
#1051 [21:42] <Absol> moon0091: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1052 [21:42] <Andrio> If they'd ban you, they're not your friends.
#1053 [21:42] <garebear> Thank you guys so much! its working now. I really really appreciate the help everyone
#1054 [21:43] <Derply> They aren't
#1055 [21:43] <Derply> They didn't report
#1056 [21:43] <moon0091> @Absol I will try thank you :)
#1057 [21:45] * garebear [webchat@c-98-214-26-39.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1058 [21:47] <Derply> They might be sleeping
#1059 [21:48] <Derply> the staff
#1060 [21:48] <Derply> Anyone still here?
#1061 [21:52] <Andrio> 👋🏻
#1062 [21:52] <Andrio> ah, nice
#1063 [21:52] <Crimson> Hi my Minecraft keeps crashing whenever I launch it. I have the error log an dxdiag log
#1064 [21:52] <Derply> Im worried
#1065 [21:53] * peekster [webchat@192.52.220.27] has joined #minecrafthelp
#1066 [21:54] <mattym> ??> Crimson paste
#1067 [21:54] <Absol> Crimson: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1068 [21:54] <mattym> Crimson, Provide the logs via the method Absol described.
#1069 [21:54] <Crimson> https://paste.ubuntu.com/p/FDqc5DTR83/
#1070 [21:54] <peekster> Hey guys! im getting an error named: io.netty.channel.abstractchannel$annotated connectexception, my friend can connect to the server but i cannot
#1071 [21:54] <Crimson> https://paste.ubuntu.com/p/gFGWk6JyTB/
#1072 [21:54] <moon0091> Absol Here is the link to my DxDiag report, https://paste.ubuntu.com/p/p6SV4TN6sQ/
#1073 [21:55] <mattym> moon0091, Thats not the complete log.
#1074 [21:55] <Andrio> peekster, what's the complete exception message?
#1075 [21:55] <mattym> Crimson, An the error/crash one?
#1076 [21:55] <Derply> @Andrio Im heading to bed thank you for the help! :D
#1077 [21:55] <Derply> Goodnight
#1078 [21:55] <Andrio> Derply, rest well
#1079 [21:55] <Derply> You too
#1080 [21:55] <Crimson> This is the crash log https://paste.ubuntu.com/p/FDqc5DTR83/
#1081 [21:55] * QueDogs511 [webchat@c-67-189-113-217.hsd1.or.comcast.net] has joined #minecrafthelp
#1082 [21:56] <peekster> it says: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: Andrio
#1083 [21:56] <peekster> no log on the server end about any connection
#1084 [21:56] <Andrio> peekster, can you join mctest.ae97.net?
#1085 [21:56] <mattym> ??> Crimson win/reinst
#1086 [21:56] <Absol> Crimson: You may need to reinstall the locally installed files that Minecraft puts into place.
#1087 [21:56] <Absol> Crimson: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1088 [21:56] <moon0091> mattym oh okay i see let me try again
#1089 [21:57] <peekster> yes i can Andrio
#1090 [21:57] <Andrio> peekster, where were you trying to join before?
#1091 [21:57] <peekster> it says "can't connect to server" in the multiplayer section, doesn't even recognize that it is online
#1092 [21:57] <peekster> its a private server my friend bought
#1093 [21:58] <Andrio> peekster, can you give me the address?
#1094 [21:59] <QueDogs511> Hello my account I suspect was hacked and the user changed my name and skin I have taken my account back and changed passwords and ETC, but am unable to change my name back. I would not like to wait 30 days to change it back to what I had it. I was wondering were I would go to to get someone to change it back or how I can change it back while not w
#1095 [21:59] <QueDogs511> aiting 30 days. (I have checked all the tech bulletins and have not found a way to contact someone to help with a hacker name change issue.)
#1096 [21:59] <Andrio> QueDogs511, I believe there is none, but you can contact Mojang anyway
#1097 [21:59] <Andrio> ??> QueDogs511 account/send-email
#1098 [21:59] <Absol> QueDogs511: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1099 [21:59] <peekster> not sure if you will be able to connect, as it is a modded server for ftb sky adventures, but my one friend can connect Andrio
#1100 [21:59] <Absol> QueDogs511: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1101 [21:59] <Andrio> peekster, can you give me the address anyway?
#1102 [22:00] <peekster> is there a way to PM?
#1103 [22:00] <peekster> I PM'd you Andrio
#1104 [22:00] <Crimson> Crashed again, this is the error log: https://paste.ubuntu.com/p/2GQjWhJFmV/
#1105 [22:01] <QueDogs511> Thank you Absol and Andrio
#1106 [22:01] <Andrio> peekster, looks fine from here. Are you absolutely sure you entered the address and port number right?
#1107 [22:01] * QueDogs511 [webchat@c-67-189-113-217.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1108 [22:01] <mattym> ??> Crimson tools/hjt
#1109 [22:01] <Absol> Crimson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1110 [22:01] <Absol> Crimson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1111 [22:01] <peekster> Yeah, i've done it multiple times, i think its an issue with my college firewall or something Andrio
#1112 [22:02] <Andrio> peekster, that's possible
#1113 [22:02] <Andrio> peekster, have you tried from outside there with the same computer
#1114 [22:02] <Andrio> ?
#1115 [22:02] <peekster> no, but a friend is on the server currently and it is working fine for him Andrio
#1116 [22:03] <Crimson> Hijack this log: https://paste.ubuntu.com/p/SP7N5yJKfB/
#1117 [22:03] <Andrio> hm
#1118 [22:03] <Andrio> ??> peekster tools/HJT
#1119 [22:03] <Absol> peekster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1120 [22:03] <moon0091> okay here is the link to my DxDiag report https://paste.ubuntu.com/p/GSCXrNky5R/
#1121 [22:03] <Absol> peekster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1122 [22:04] <Andrio> ??> Crimson launcher/crash-log
#1123 [22:04] <Absol> Crimson: We need to see your crash log, which is created after a crash.
#1124 [22:04] <Absol> Crimson: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1125 [22:04] <mattym> Crimson, see if disabling the Discord overlay changes anything.
#1126 [22:04] <mattym> moon0091, That computer is too old for the game.
#1127 [22:05] <peekster> here you go Andrio and Absol
#1128 [22:05] <peekster> i've disabled windows defender and kaspersky
#1129 [22:05] <moon0091> mattym haha okay thank you for letting me know. So the only way i can fix this is to get a new computer??
#1130 [22:06] <Crimson> New Crash Log https://paste.ubuntu.com/p/4csd6rfr4Q/
#1131 [22:06] <peekster> still no results from that, i'm not sure what else to do other than figure out how to disable the server's firewall which i am looking into
#1132 [22:06] <peekster> https://paste.ubuntu.com/p/7pJdXRNWWp/
#1133 [22:06] <mattym> moon0091, Yes
#1134 [22:06] * moon0091 [webchat@udp221387uds.hawaiiantel.net] has quit. (Quit: webchat.esper.net)
#1135 [22:07] <peekster> I think the port used might be blocked.
#1136 [22:11] * Sketch [webchat@24-241-91-246.dhcp.krny.ne.charter.com] has joined #minecrafthelp
#1137 [22:12] <Sketch> I tried to reset my password but I failed making a password to many times.
#1138 [22:12] <peekster> any other ideas on what i could do? emailed the server host
#1139 [22:13] <Sketch> I would like to know if I just have to be patient or read some more.
#1140 [22:31] <Crimson> Hey did I ever send the newest crash log?
#1141 [22:33] * Sodagod [webchat@97-113-47-148.tukw.qwest.net] has joined #minecrafthelp
#1142 [22:33] <Sodagod> Ive been having issues with account migration
#1143 [22:35] <mattym> Crimson, Did you try turning off the Discord overlay feature then trying the game again?
#1144 [22:35] <mattym> Sodagod, What sort of issues?
#1145 [22:35] <mattym> Sketch, If you tried too many times, wait a full hour with no attempts to change it, or attempts to log in at all.
#1146 [22:35] <Crimson> Yea and I got a different crash log this time
#1147 [22:35] <Sodagod> well i account migrated along time ago an i recently want to play again and cant remember my email used for log in
#1148 [22:36] <Crimson> Here's the crash log: https://paste.ubuntu.com/p/4csd6rfr4Q/
#1149 [22:36] <mattym> Sodagod, You know for sure you Migrated it?
#1150 [22:36] <Sodagod> yes cause if i try to migrate now it says account has already been migrated
#1151 [22:36] <mattym> ??> Sodagod account/forgot-email
#1152 [22:36] <Absol> Sodagod: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1153 [22:37] <mattym> Crimson, Yeah, its an odd error, cant say I have seen it before. And in the HJT report Discord was the only thing we know to cause issues.
#1154 [22:37] <mattym> Crimson, Lets see if the following helps at all.
#1155 [22:37] <mattym> ??> Crimson av/adwcleaner
#1156 [22:37] <Absol> Crimson: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1157 [22:37] <Absol> Crimson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1158 [22:37] <mattym> Crimson, After doing what Absol said and having restarted, try the clean install of the .minecraft folder again.
#1159 [22:38] * Crimson [webchat@c-71-201-23-51.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#1160 [22:41] * DemonWav [~DemonWav@185.ip-142-44-241.net] has quit. (Remote host closed the connection)
#1161 [22:42] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has joined #minecrafthelp
#1162 [22:45] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#1163 [22:45] * HypeType [webchat@cpe-104-174-107-50.socal.res.rr.com] has joined #minecrafthelp
#1164 [22:45] <HypeType> Hello, when i want to join a server it says io.netty.acstractchannel@annotatedconnectexception: Connection refused: no further information:
#1165 [22:46] <mattym> HypeType, Is that just on a specific server?
#1166 [22:46] <HypeType> yes one specific server
#1167 [22:46] <mattym> HypeType, Are other people on the server?
#1168 [22:46] <HypeType> yes when i left i tried to rejoin a few minutes after and it would not let me
#1169 [22:46] <HypeType> other players were on
#1170 [22:47] <mattym> HypeType, Then its likely an issue between your network and the servers. Nothing you can do other than try again at another time.
#1171 [22:47] <HypeType> is there anything i can do to try and fix this?
#1172 [22:47] <HypeType> besides trying another time that is
#1173 [22:48] <HypeType> like connecting to another network or something
#1174 [22:48] <mattym> HypeType, No, it would be an issue outside of yours or the servers control.
#1175 [22:48] <HypeType> oh okay
#1176 [22:48] <mattym> HypeType, If you have another network to use, that may help.
#1177 [22:48] <HypeType> okay I will try that thank you so much
#1178 [22:51] * Crimson [webchat@c-71-201-23-51.hsd1.in.comcast.net] has joined #minecrafthelp
#1179 [22:52] <Crimson> Alright I'm back, I was able to run minecraft for a short amount of time in a single player world before I crashed again
#1180 [22:52] * hap [webchat@cpe-172-91-78-58.socal.res.rr.com] has joined #minecrafthelp
#1181 [22:52] <mattym> Crimson, Can you get a new log, for comparison.
#1182 [22:52] * ^-^ [webchat@cpe-104-174-107-50.socal.res.rr.com] has joined #minecrafthelp
#1183 [22:52] <mattym> Crimson, And after the restart did you do the reinstall again?
#1184 [22:53] <Crimson> Yes
#1185 [22:53] <^-^> Hi
#1186 [22:53] <Crimson> New Error Log: https://paste.ubuntu.com/p/nMQCcDGW7d/
#1187 [22:53] <^-^> Have a good day
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#1189 [22:54] <mattym> Crimson, Ok, lets try something else. Do you remember if you installed the launcher to the default location it wanted?
#1190 [22:55] <Crimson> Yes
#1191 [22:55] <mattym> Crimson, Ok, with the launcher, error/log windows all closed. Go to C:\Program Files (x86)\Minecraft on your PC.
#1192 [22:55] <mattym> Crimson, Delete the runtime folder found there. Then restart the launcher and test the game out again.
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#1194 [22:57] <Jason> Im trying to join a server and its not letting me
#1195 [22:57] <Jason> some error code is popping up
#1196 [22:57] <mattym> Jason, You have already been told what to do.
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#1198 [22:58] <Crimson> New Crash Log: https://paste.ubuntu.com/p/dtSF79SPPJ/
#1199 [22:59] <mattym> Crimson, Yeah, it keeps running into errors that seem to be Java related, but I am not seeing anything that is known to cause those issues.
#1200 [22:59] <mattym> Crimson, Its possible a setting somewhere on the computer is causing an issue.
#1201 [23:00] <mattym> Crimson, You can try installing a current system Java. And configuring the launcher to use that one instead to see if it helps.
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#1204 [23:02] <Crimson> a current system Java?
#1205 [23:03] <mattym> Crimson, Minecraft uses a version of Java it downloads for itself. You can install a newer one systemwide and tell it to use that.
#1206 [23:04] <Crimson> I've always manually downloaded Java from its website
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#1208 [23:04] <mattym> Crimson, Right, but minecraft does not use that unless told.
#1209 [23:05] <Crimson> Oh
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#1211 [23:20] <Armando7> Hello anybody so a friend of mine was gifting me a code for (Windows 10) and I mistakenly redeemed it at Mojang. Now that it stayed on a page that said "redeeming" for about 5 minutes. Clicked refresh and went to Microsoft to redeem it but it just tells me that the code has already been redeemed and there is not purchase of the game coming up anywh
#1212 [23:20] <Armando7> ere not even on mojang
#1213 [23:21] <mattym> Armando7, A Mojang account will not even let you redeem a Win10 Edition code.
#1214 [23:24] <Armando7> Perhaps that's the reason why it stayed on the "redeeming" for 5 minutes. But whyd it redeem it? if it wasn't going to accept it?
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#1216 [23:24] <mattym> Armando7, It didn't
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#1219 [23:25] <mattym> Armando7, Its possible your friend already redeemed the code without realizing it.
#1220 [23:26] <Armando7> So it should let me redeem it at Microsofts website but when I type in the exact code it gives me a block with "This code had already been redeemed"
#1221 [23:27] <mattym> Armando7, Did they buy the code as a gift from the Windows Store app, or are they giving you the free code off their Mojang account?
#1222 [23:27] <Armando7> He didn't because he would have had to type in that code exactly where I am.
#1223 [23:28] <Armando7> I believe it was a free code
#1224 [23:28] <mattym> Armando7, Then its likely they already redeemed it automatically. Those codes were meant to be used by the account holder, not given away.
#1225 [23:30] <Armando7> So then i should be able to get on his Microsoft account to download that game with the code. But it still takes me to a page where i need to buy it from what im looking at
#1226 [23:31] <mattym> Armando7, Then its possible someone go onto his account and used the code, as it seems they have no issue with sharing their login details.
#1227 [23:34] <Armando7> ? How could that be possible if he'd just gotten the code February 17th at 11:25. That's somewhat 10 minutes ago and he's sitting next to me? The fact is the code was redeemed at Mojang regardless if the game was given to me or now
#1228 [23:35] <mattym> Armando7, If they got the code on the 17th, then its not one of the Free codes.
#1229 [23:36] <mattym> Armando7, Where did they purchase the code? What site?
#1230 [23:37] <Armando7> Mojang had given him the code when he bought the java edition. He redeemed it to acquire the code.
#1231 [23:37] <Armando7> The site being Minecraft.net
#1232 [23:38] <mattym> Armando7, The offer to get the Windows 10 Edition for free ended in October. If they bought anything from minecraft.net it was the Java edition.
#1233 [23:41] <Armando7> But he bought it way before October, when it had came out pretty much. So the offer should be there even if it ends because he was guaranteed the code until redeemed to receive the 25chara code
#1234 [23:42] <mattym> Armando7, If they had the code, it would just be on their account page. They did not have to redeem anything to get the code. If they hit the redeem button, then the code was used for him.
#1235 [23:44] <Armando7> Then why can i not download it. If you are saying that he's account redeemed it then it should let me just download the game. But that's not the case the game is still fully priced
#1236 [23:44] <mattym> Armando7, Bottom line is this. If it was one of the Free codes, and it says its been used, then thats all there is.
#1237 [23:47] <mattym> Armando7, If you friend hit the redeem button, have him check which Microsoft account they are logged into that browser with.
#1238 [23:47] <mattym> Armando7, Make sure thats the same one you are checking.
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