#1 [00:00] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#2 [00:00] <Crimson> I think I got it to switch over because I got a new crash log.
#3 [00:01] <Crimson> This is the new error: https://paste.ubuntu.com/p/zWWNfzyJxx/
#4 [00:02] <mattym> Crimson, According to that,its still using the bundled Java.
#5 [00:02] <mattym> Crimson, Do you know what version of Java you have installed on the system?
#6 [00:02] <Crimson> I should have 64 bit Java installed
#7 [00:02] <mattym> Crimson, The exact version and update number.
#8 [00:04] <Crimson> Version 8 Update 201
#9 [00:04] <mattym> Crimson, Ok, open up the launcher, go to the Launch Options menu.
#10 [00:05] <mattym> Crimson, Make sure the Advanced Options is turned on, then go into the Latest Release profile.
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#12 [00:05] <mattym> Crimson, Turn on the Java Executable option, and replace the text in the box with the following.
#13 [00:05] <mattym> Crimson, C:\Program Files\Java\jre1.8.0_201\bin\javaw.exe
#14 [00:06] <mattym> Crimson, Then save the profile, and try to start the game again.
#15 [00:06] <Eddiem13> I know my email but i don't know the password but i can't reset because i dont know the password to the email, whats do i do?
#16 [00:07] <mattym> Eddiem13, You will need to contact Mojang to have them reset the password and change the email for you.
#17 [00:07] <mattym> ??> Eddiem13 account/send-email
#18 [00:07] <Absol> Eddiem13: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#19 [00:07] <Absol> Eddiem13: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#20 [00:07] <Crimson> New Crash Log: https://paste.ubuntu.com/p/9R7VKXZM8j/
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#22 [00:09] <mattym> Crimson, Still hitting an unusual Java issue. Can you check the instructions on this page to see if you need to remove the setting it mentions https://minecraftirc.net/support-articles/windows/env-vars/
#23 [00:10] <Crimson> There isn't a memory limit on Java
#24 [00:12] <mattym> Crimson, Still got that dxdiag link handy?
#25 [00:12] <Crimson> Yes
#26 [00:12] <Crimson> dxdiag: https://paste.ubuntu.com/p/gFGWk6JyTB/
#27 [00:13] * gavin6 [webchat@172-13-237-159.lightspeed.rvsdca.sbcglobal.net] has joined #minecrafthelp
#28 [00:13] <gavin6> I have a question but its not about this
#29 [00:14] <mattym> Crimson, Not sure if it would cause that Java issue, but lets try a driver update anyway. Download and Install the file from this page https://www.geforce.com/drivers/results/142736
#30 [00:14] <gavin6> I just wanted to know if someone here might know what to do
#31 [00:14] <mattym> gavin6, Just ask away.
#32 [00:14] <gavin6> ok so a while ago i changed my optifine cape and i knew that it would like lock me out and it did
#33 [00:15] <gavin6> then im still locked out
#34 [00:15] <gavin6> I don't get the reset password emails
#35 [00:15] <gavin6> It's happened before but this time its been a lot longer than before
#36 [00:15] <mattym> gavin6, It will not be fixed until you contact Mojang support.
#37 [00:15] <mattym> ??> gavin6 account/send-email
#38 [00:15] <Absol> gavin6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#39 [00:15] <Absol> gavin6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#40 [00:15] <gavin6> I have emailed them
#41 [00:16] <mattym> gavin6, Then wait for their reply.
#42 [00:16] <gavin6> How long will that be you think?
#43 [00:16] <mattym> gavin6, See the second link Absol gave you.
#44 [00:16] <gavin6> Ok thanks
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#47 [00:50] <Crimson> New Crash Log: https://paste.ubuntu.com/p/jFWw3YqWNP/
#48 [01:05] * HipAnteater0005 [webchat@c-98-253-28-119.hsd1.il.comcast.net] has joined #minecrafthelp
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#50 [01:19] * Rellice24 [webchat@c-73-165-226-250.hsd1.pa.comcast.net] has joined #minecrafthelp
#51 [01:21] <Rellice24> i keep getting this
#52 [01:22] <Rellice24> i keep getting this error and i dont know how to fix it
#53 [01:23] <Rellice24> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#54 [01:44] * loginyolodoob [webchat@cpe-110-151-25-11.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#55 [01:44] <loginyolodoob> i can not log into my account any help?
#56 [03:08] * ChrisW42 [webchat@zs-185-127-110-122.ipv4.zerospace.nl] has joined #minecrafthelp
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#58 [03:15] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
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#63 [03:27] <Dazebird> Why won't mine craft open on my kindle?
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#65 [04:09] * Blue [webchat@c-73-217-221-214.hsd1.mo.comcast.net] has joined #minecrafthelp
#66 [04:09] <Blue> Uhm hi, O
#67 [04:10] <Blue> I came to ask about why when I hit play on the launcher, a game just doesn’t come up at all
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#71 [04:43] * Matt2 [webchat@114.76.5.19] has joined #minecrafthelp
#72 [04:44] <Matt2> I remember my account username but cant find out what the email is anymore what do I do?
#73 [04:46] * Matt2 [webchat@114.76.5.19] has quit. (Client Quit)
#74 [05:59] * Elpora [webchat@host-149-154-231-175.dynamic.voo.be] has joined #minecrafthelp
#75 [05:59] <Elpora> https://paste.ubuntu.com/p/BSxXX9p2y9/
#76 [06:00] <Elpora> I've got a problem with DxDiag , my game crash because it can't loadPixel Format Not Accelerated
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#78 [06:05] * Lord_of_Life [~Lord@77.28.168.168] has joined #minecrafthelp
#79 [06:19] * bart1029 [webchat@bzq-79-181-5-20.red.bezeqint.net] has joined #minecrafthelp
#80 [06:20] <bart1029> hey
#81 [06:20] <bart1029> my account was hacked ! iwant it back !
#82 [06:26] * bart1029 [webchat@bzq-79-181-5-20.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#83 [07:00] * Trent3 [webchat@71-215-237-201.ftmy.centurylink.net] has joined #minecrafthelp
#84 [07:01] <Trent3> I have a old minecarft account whats the best way to find the email
#85 [07:10] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#86 [07:10] <fabozay> hello my game is just planting
#87 [07:34] * e3 [webchat@c-73-55-198-24.hsd1.tx.comcast.net] has joined #minecrafthelp
#88 [07:54] * predator1986 [webchat@acyd231.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#89 [07:54] <predator1986> Hello, I have problem with ligin to my account
#90 [07:55] <predator1986> so....after loong time of absence I decided to return to minecraft ... I've reset my password to a new one but still I can't login
#91 [07:56] <predator1986> what I should do in that case
#92 [07:58] <CapFan67> predator1986, Are you able to log into Mojang.com?
#93 [07:58] <predator1986> no
#94 [07:58] <CapFan67> predator1986, What is the exact response you get then you try to log into the client?
#95 [07:59] <predator1986> Logowanie nie powiodło się. Nieprawidłowa nazwa użytkownika lub hasło.
#96 [07:59] <predator1986> wrong username or password
#97 [07:59] <CapFan67> predator1986, When you requested a password update, you received the email and were able to successfully set it?
#98 [08:00] <predator1986> yes ... I do this twice
#99 [08:00] <predator1986> for sure
#100 [08:00] <CapFan67> predator1986, After you set your new password, did you wait at *least* one hour with no login attempts before trying to login (Mojang has a throttle if you fail too many times)?
#101 [08:01] <predator1986> last time to try login was yesterday about 2pm
#102 [08:03] <CapFan67> predator1986, Do you have a different network you can test your Mojang.com login, such as a mobile phone?
#103 [08:03] <predator1986> wait I'll try
#104 [08:05] <predator1986> Error! Unknown e-mail address or password.
#105 [08:07] <CapFan67> predator1986, If you can't login from any location (pc or phone without wifi), you will need to contact Mojang Customer Support:
#106 [08:07] <CapFan67> ??> predator1986 account/send-email
#107 [08:07] <Absol> predator1986: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#108 [08:07] <Absol> predator1986: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#109 [08:08] <predator1986> I sent yeasterday ... so I must wait :/
#110 [08:08] <predator1986> thanks
#111 [08:08] <CapFan67> predator1986, Sorry. I wish I had better news.
#112 [08:08] <CapFan67> *news
#113 [08:27] * Nath [webchat@cpc89770-stok19-2-0-cust11037.1-4.cable.virginm.net] has joined #minecrafthelp
#114 [08:28] <Nath> Everytime I launch Minecraft no matter what version it will crash, every 1/10 times it will go through to the servers but when I try to connect it will just crash and not respond, any idea why?
#115 [08:46] * Mountainlights [webchat@82-197-203-188.dsl.cambrium.nl] has joined #minecrafthelp
#116 [08:46] <Mountainlights> Hey is someone there?
#117 [08:47] <Mountainlights> I need help recovering my account
#118 [08:47] <Mountainlights> I blocked myself out of my account by changing my password a month ago and now I am unable to reset my password as I need to fill in security questions that I set a long time ago
#119 [08:47] <Mountainlights> And in order to reset those security questions I need to fill in my password which I don't have
#120 [08:55] * hussainnooralhashim790 [webchat@159.0.97.140] has joined #minecrafthelp
#121 [08:55] <hussainnooralhashim790> هلا
#122 [08:56] * hussainnooralhashim790 [webchat@159.0.97.140] has quit. (Client Quit)
#123 [09:11] * Marshmellon [webchat@ip-178-203-147-32.hsi10.unitymediagroup.de] has joined #minecrafthelp
#124 [09:12] <Marshmellon> Hi, Lads. Just decided to play Minecraft again, but im having an issue with joining my friends server. Im stuck in the downloading terrain screen? Does anybody got a solution for this?
#125 [09:31] * AminTopGamer [webchat@ip-213-49-89-164.dsl.scarlet.be] has joined #minecrafthelp
#126 [09:31] <AminTopGamer> hello
#127 [09:33] * iRedChicken [webchat@62.29.42.184] has joined #minecrafthelp
#128 [09:33] * iRedChicken [webchat@62.29.42.184] has quit. (Client Quit)
#129 [09:33] * iRedChicken [webchat@62.29.42.184] has joined #minecrafthelp
#130 [09:33] <iRedChicken> Hello
#131 [09:34] <iRedChicken> I can't choose the language ı want. For Exapmle: I choose English(US) the systm chooses Turkish(Türkiye). But its not tottaly randım ı think ı have a problem with files can you help with that?
#132 [09:37] <AminTopGamer> Old graphics card detected; this may prevent you from playing in the future as OpenGL 2.0 will be ruiqered.
#133 [09:42] <AminTopGamer> pls help
#134 [09:49] * Webchat120 [webchat@cpe-69-207-105-111.rochester.res.rr.com] has joined #minecrafthelp
#135 [09:49] * Espercorn kicked Webchat120 from #minecrafthelp (Reason: ebchat120 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#136 [09:52] * SpartanWolf_ [webchat@c-71-233-254-57.hsd1.ct.comcast.net] has joined #minecrafthelp
#137 [09:52] <AminTopGamer> urielsalis
#138 [09:53] <SpartanWolf_> So the issue I have is with my account, and I'm not sure if you guys can help me out here but it's worth a shot
#139 [09:54] <SpartanWolf_> So my account is currently associated with an email that was deleted around ~4 years ago now, and I cannot switch it from the deleted one to the current one. I've been asked to recover the transaction ID as proof of purchase, but I can't get a hold of that since I bought the game in late 2011.
#140 [09:54] <AminTopGamer> who can help me with this Old graphics card detected; this may prevent you from playing in the future as OpenGL 2.0 will be ruiqered.
#141 [09:54] * ZeCowBoy [webchat@78-69-231-88-no253.tbcn.telia.com] has joined #minecrafthelp
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#143 [10:00] * Trent3 [webchat@71-215-237-201.ftmy.centurylink.net] has quit. (Quit: webchat.esper.net)
#144 [10:01] * Trent0 [webchat@71-215-237-201.ftmy.centurylink.net] has joined #minecrafthelp
#145 [10:01] <Trent0> What is the best way to find what email address was used for a account
#146 [10:06] * AminTopGamer [webchat@ip-213-49-89-164.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#147 [10:09] * leo6 [webchat@cpe-69-207-105-111.rochester.res.rr.com] has joined #minecrafthelp
#148 [10:09] <leo6> my Minecraft is unable to update
#149 [10:12] <thgilfodrol> ??> Trent0 account/forgot-email
#150 [10:12] <Absol> Trent0: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#151 [10:12] <thgilfodrol> leo6: what's the full, exact error?
#152 [10:12] <Nath> Everytime I launch Minecraft no matter what version it will crash, every 1/10 times it will go through to the servers but when I try to connect it will just crash and not respond, any idea why?
#153 [10:13] <thgilfodrol> ??> Nath launcher/log
#154 [10:13] <Absol> Nath: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#155 [10:13] * AG0229 [webchat@546AE066.cm-12-3d.dynamic.ziggo.nl] has joined #minecrafthelp
#156 [10:13] <leo6> unable to update Minecraft runtime environment
#157 [10:14] <AG0229> Hello
#158 [10:14] <leo6> hello?
#159 [10:14] <AG0229> Can i ask questions here about my troubles with loggin in?
#160 [10:14] <thgilfodrol> ??> leo6 launcher/log
#161 [10:14] <Absol> leo6: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#162 [10:14] <thgilfodrol> AG0229: what is the problem?
#163 [10:16] <leo6> my Minecraft on my gameband was having problems updating Minecraft runtime environment
#164 [10:16] <AG0229> Well its pretty complicated but, back in 2011 i bought minecraft and i used a fake email, after some years i migrated my account and changed my username, after a while i stopped playing MC but now i want to play it again, but i don't know what my email was that i used back in 2011, is there any chance that my username is in the Mojang system with a
#165 [10:16] <AG0229> ny information about my account?
#166 [10:16] <Nath> https://paste.ubuntu.com/p/qRB6PNy9qy/ that's with the game actually launching this time
#167 [10:17] <thgilfodrol> ??> Nath launcher/log-txt
#168 [10:17] <Absol> Nath: We need to see your full launcher log, which is created in the game directory.
#169 [10:18] <Absol> Nath: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#170 [10:18] * leo6 [webchat@cpe-69-207-105-111.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#171 [10:18] <thgilfodrol> ??> AG0229 account/send-email
#172 [10:18] <Absol> AG0229: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#173 [10:18] <Absol> AG0229: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#174 [10:18] <AG0229> Thank you will try that
#175 [10:20] * Trent0 [webchat@71-215-237-201.ftmy.centurylink.net] has quit. (Quit: webchat.esper.net)
#176 [10:20] * lil [webchat@cpe-104-34-47-136.socal.res.rr.com] has joined #minecrafthelp
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#178 [10:22] * Nick [webchat@S0106602ad06eaabc.wp.shawcable.net] has joined #minecrafthelp
#179 [10:22] * Nick is now known as Guest41893
#180 [10:22] <Guest41893> I'm getting the io.netty.abstractchannel error. Help?
#181 [10:22] <Nath> https://paste.ubuntu.com/p/G7fS52s7RB/
#182 [10:23] <Guest41893> I can't connect to any servers at all. I just get the io netty connection timed out message. Any suggestions?
#183 [10:24] <thgilfodrol> Guest41893: can you try connecting to the 1.13.2 server at thgil.ganks.me ?
#184 [10:24] <Guest41893> Sure. Why?
#185 [10:25] <thgilfodrol> Nath: can you close the game and launcher, then rename your .minecraft folder to ".minecraft-old."?
#186 [10:25] <thgilfodrol> ??> Nath win/.minecraft
#187 [10:25] <Absol> Nath: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#188 [10:26] <Guest41893> +thgilfodrol still nothing. Any reason?
#189 [10:26] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#190 [10:26] <thgilfodrol> ??> Guest41893 tools/hjt
#191 [10:27] <Absol> Guest41893: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#192 [10:27] <Absol> Guest41893: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#193 [10:27] <derate> hey i have problem to login into acc and server turning off scanning encrypted connections didnt help
#194 [10:27] <thgilfodrol> derate: what's the full, exact error?
#195 [10:28] <derate> Failed to log in: Invalid session (try restarting your game and the launcher)
#196 [10:28] <derate> this is only for servers
#197 [10:29] <derate> i mean just
#198 [10:30] <thgilfodrol> derate: close your game and launcher, then open it again
#199 [10:30] <derate> i tried that so many times
#200 [10:30] <thgilfodrol> derate: sign out of your launcher and sign back in
#201 [10:30] * SpartanWolf_ [webchat@c-71-233-254-57.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#202 [10:31] <Nath> thgilfodrol what do I do after renaming the folder?
#203 [10:31] <derate> i cant even sign in properly it says invalid password or username and i can easily log in at minecraft.net
#204 [10:31] <thgilfodrol> Nath: try launching a new 1.13.2 profile
#205 [10:31] <thgilfodrol> ??> derate tools/hjt
#206 [10:31] <Absol> derate: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#207 [10:31] <Absol> derate: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#208 [10:33] <derate> https://paste.ubuntu.com/p/k5PZQBbVWP/
#209 [10:34] <thgilfodrol> derate: did the hjt tool mention anything about a hosts file?
#210 [10:35] <derate> i guess not? where i can see it?
#211 [10:35] <thgilfodrol> derate: can you try temporarily disabling kaspersky?
#212 [10:35] <Nath> thgilfodrol it launched fine but when I went to create a world the game crashed
#213 [10:35] <thgilfodrol> ??> Nath launcher/log
#214 [10:35] <Absol> Nath: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#215 [10:35] <thgilfodrol> Nath: can you get me the latest log on the new profile?
#216 [10:37] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#217 [10:37] <derate> wow i logged in on first try
#218 [10:38] <thgilfodrol> derate: was this after disabling kaspersky?
#219 [10:38] <Nath> https://paste.ubuntu.com/p/7FxPVkR6JG/ theres the output for the game
#220 [10:39] <Nath> https://paste.ubuntu.com/p/Wh9XgfjFh6/ and here is full log
#221 [10:39] <thgilfodrol> ??> Nath win/dxdiag
#222 [10:39] <Absol> Nath: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#223 [10:40] <derate> yes, but i cant join servers nevertheless
#224 [10:40] <thgilfodrol> derate: can you try connecting to the 1.13.2 server at thgil.ganks.me ?
#225 [10:41] <Nath> https://paste.ubuntu.com/p/FKFgfJ8hst/
#226 [10:42] <derate> i cant, it doesnt work anyway
#227 [10:42] <thgilfodrol> derate: what do you mean "it doesn't work"?
#228 [10:42] <derate> i joined but it needs to wait
#229 [10:42] <derate> and i dont like it :C
#230 [10:42] <thgilfodrol> derate: what needs to wait?
#231 [10:43] <derate> until i can join the server
#232 [10:43] <thgilfodrol> Nath: ah, sorry- wrong diagnostic. can you get an hjt log?
#233 [10:43] <thgilfodrol> ??> Nath tools/hjt
#234 [10:43] <Absol> Nath: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#235 [10:43] <Absol> Nath: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#236 [10:43] <derate> actually idk if its luck or i need to wait
#237 [10:43] <thgilfodrol> derate: where does it say that you need to wait?
#238 [10:43] <derate> i does not
#239 [10:43] <derate> but desperately waited and tried to join the server so many times and sometimes it connects
#240 [10:43] * britap [webchat@150.250.5.28] has joined #minecrafthelp
#241 [10:44] <britap> hi
#242 [10:44] <thgilfodrol> hello britap
#243 [10:44] * Em5 [webchat@pool-108-56-188-153.washdc.fios.verizon.net] has joined #minecrafthelp
#244 [10:45] <thgilfodrol> derate: can you open cmd?
#245 [10:45] <thgilfodrol> ??> derate win/cmd
#246 [10:45] <Absol> derate: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#247 [10:45] <derate> yes
#248 [10:45] * Derpydaimondblox [webchat@c-76-23-185-86.hsd1.ct.comcast.net] has joined #minecrafthelp
#249 [10:45] <britap> for some reason i cant get into my minecraft account
#250 [10:45] <thgilfodrol> derate: type "ping google.com -t" and let it run for at least 2 minutes
#251 [10:46] <thgilfodrol> britap: what's the full, exact error?
#252 [10:46] <britap> when i log in says incorrect email/password and when i go to reset the password, i never receive an email
#253 [10:46] <britap> and i know the emails correct, ive had my account since 2012
#254 [10:46] <Em5> I'm trying to figure out how to install mods, but first I read I need to install Minecraft forge, I did that but the instructions are from the old launcher. What do I do to set up forge with the most recent launcher?
#255 [10:46] <Nath> https://paste.ubuntu.com/p/xwbrtNkp2W/
#256 [10:46] <Derpydaimondblox> My game crashed while initializing the game
#257 [10:47] <thgilfodrol> britap: what is your username?
#258 [10:47] <britap> britap
#259 [10:47] <thgilfodrol> ??> Derpydaimondblox launcher/log
#260 [10:47] <Absol> Derpydaimondblox: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#261 [10:48] <thgilfodrol> Em5: mods are not supported in this channel- you may be able to find more help with that in the minecraft discord server
#262 [10:48] * Em5 [webchat@pool-108-56-188-153.washdc.fios.verizon.net] has quit. (Client Quit)
#263 [10:48] <thgilfodrol> britap: have you checked the spam or junk folders, for all of your emails?
#264 [10:48] <britap> yes i have
#265 [10:49] <thgilfodrol> Nath: ah, your issue is caused by the PremierOpinion malware. you can fix the issue by removing PremierOpinion with adwcleaner
#266 [10:49] <thgilfodrol> ??> Nath av/adwcleaner
#267 [10:49] <Absol> Nath: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#268 [10:49] <Absol> Nath: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#269 [10:49] <derate> can I/how to stop it?
#270 [10:50] <thgilfodrol> derate: hit ctrl + c, and then copy/paste the output at the site below
#271 [10:50] <thgilfodrol> ??> derate paste
#272 [10:50] <Absol> derate: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#273 [10:50] * Nath [webchat@cpc89770-stok19-2-0-cust11037.1-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#274 [10:50] <Derpydaimondblox> https://paste.ubuntu.com/p/9cspKC6mcT/
#275 [10:50] <thgilfodrol> ??> britap account/send-email
#276 [10:50] <Absol> britap: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#277 [10:50] <Absol> britap: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#278 [10:51] <derate> https://paste.ubuntu.com/p/TR7jDPJ9jH/
#279 [10:51] <thgilfodrol> ??> Derpydaimondblox win/dxdiag
#280 [10:51] <Absol> Derpydaimondblox: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#281 [10:51] <britap> thank you!
#282 [10:51] <thgilfodrol> britap: no problem, good luck
#283 [10:51] * britap [webchat@150.250.5.28] has quit. (Quit: webchat.esper.net)
#284 [10:51] <Derpydaimondblox> https://paste.ubuntu.com/p/SQM63szgXs/
#285 [10:51] <thgilfodrol> derate: can you post the last 10 lines or so?
#286 [10:52] * Nath [webchat@cpc89770-stok19-2-0-cust11037.1-4.cable.virginm.net] has joined #minecrafthelp
#287 [10:52] <derate> i posted all
#288 [10:52] <thgilfodrol> Derpydaimondblox: ah, unfortunately your graphics processor is no longer supported by both Windows 10 and the game itself
#289 [10:52] <Nath> Restarted my pc what do I do now?
#290 [10:52] <thgilfodrol> Derpydaimondblox: you'll need to upgrade to a more modern computer to play the game
#291 [10:53] <thgilfodrol> Nath: try the game now
#292 [10:53] <Derpydaimondblox> ok
#293 [10:53] <thgilfodrol> derate: if you scroll down, after you've stopped it, it should display a conclusion
#294 [10:53] <Derpydaimondblox> thanks for the help
#295 [10:53] <derate> kk
#296 [10:53] <thgilfodrol> Derpydaimondblox: no problem, sorry it couldn't be fixed
#297 [10:54] <Derpydaimondblox> well i plan on upgrading soon anyways
#298 [10:54] <thgilfodrol> ??> Derpydaimondblox requirements
#299 [10:54] <Absol> Derpydaimondblox: Minecraft is a modern game with modern requirements, which are belied by its retro style. https://is.gd/mc_requirements
#300 [10:54] <thgilfodrol> Derpydaimondblox: make sure to double check that page when you do
#301 [10:54] <Nath> It worked thank you gusy so much
#302 [10:54] <Derpydaimondblox> ok thanks
#303 [10:54] <Nath> guys*
#304 [10:54] <thgilfodrol> Nath: awesome, have fun!
#305 [10:54] <derate> it didnt, because it doesnt stop
#306 [10:54] * Nath [webchat@cpc89770-stok19-2-0-cust11037.1-4.cable.virginm.net] has quit. (Client Quit)
#307 [10:54] <thgilfodrol> derate: you need to hit ctrl + c
#308 [10:55] <derate> https://paste.ubuntu.com/p/7V5YwfTNjS/
#309 [10:57] <thgilfodrol> derate: hmm, looks fine there
#310 [10:57] <thgilfodrol> derate: is kaspersky disabled?
#311 [10:57] <thgilfodrol> derate: how long has this been an issue for?
#312 [10:58] <derate> kaspersky is disabled. the issue has been since i started to play minecraft after 1-2 years pause maybe because of some update or what
#313 [11:00] <derate> i didnt install one thing too, which it could be doing
#314 [11:00] <thgilfodrol> derate: can you close the game and launcher, then rename your .minecraft folder to ".minecraft-old."?
#315 [11:00] <thgilfodrol> derate: then make a new 1.13.2 profile and try launching that
#316 [11:00] <derate> ok
#317 [11:01] * Garkijs [webchat@84.237.145.252] has joined #minecrafthelp
#318 [11:01] <Garkijs> Hello.
#319 [11:02] <Garkijs> I've been having problems lately accessing my account.
#320 [11:02] <Garkijs> Could you please help me recover my account?
#321 [11:02] <thgilfodrol> Garkijs: what is the problem?
#322 [11:02] <Garkijs> I've been having problems lately accessing my account.
#323 [11:02] <derate> make a new profile means to download 1.13.2 again?
#324 [11:02] <thgilfodrol> Garkijs: what's the full, exact error?
#325 [11:02] <thgilfodrol> derate: yes
#326 [11:03] <Garkijs> When I try to log in it says: Unknown e-mail address or password.
#327 [11:03] <thgilfodrol> Garkijs: what is your username?
#328 [11:03] <Garkijs> Garkijs
#329 [11:03] <Garkijs> I feel like, the hacker may have changed it.
#330 [11:03] <thgilfodrol> Garkijs: your name is still Garkijs
#331 [11:03] <thgilfodrol> Garkijs: have you tried resetting your password?
#332 [11:04] <Garkijs> Yes, but It keeps changing.
#333 [11:05] <thgilfodrol> Garkijs: what keeps changing?
#334 [11:05] <Garkijs> The password.
#335 [11:06] <Garkijs> The person, who has my account is changing it.
#336 [11:06] <Garkijs> So I can't access my account.
#337 [11:06] <thgilfodrol> ??> Garkijs account/send-email
#338 [11:06] <Absol> Garkijs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#339 [11:06] <Absol> Garkijs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#340 [11:06] <derate> It didnt help. Frankly i have on league of legends similar problem.
#341 [11:07] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has joined #minecrafthelp
#342 [11:07] * Josh2 [webchat@204-195-170-021-dhcp.jst.pa.atlanticbb.net] has joined #minecrafthelp
#343 [11:07] <Garkijs> The e-mail and password is changed.
#344 [11:07] <thgilfodrol> ??> derate av/adwcleaner
#345 [11:07] <Absol> derate: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#346 [11:07] <Absol> derate: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#347 [11:07] <Garkijs> I can't access my account.
#348 [11:07] <Josh2> help
#349 [11:07] <Josh2> plz
#350 [11:07] <thgilfodrol> Garkijs: you will need to send an email to mojang support- we can't resolve account issues here
#351 [11:07] <thgilfodrol> ??> Josh2 ask
#352 [11:07] <Absol> Josh2: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#353 [11:07] <Absol> Josh2: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#354 [11:07] <Garkijs> Where can I send it?
#355 [11:07] <thgilfodrol> Garkijs: please refer to Absol's instructions
#356 [11:08] <Josh2> I cant sign into my minecraft account and i am not able to reset the password because i no longer have access to the email i made the account with
#357 [11:08] <PekoniSoturi> When i click on the minecraft launcher is says thisLauncher plugin '/Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#358 [11:08] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Quit: webchat.esper.net)
#359 [11:08] <thgilfodrol> ??> Josh2 account/send-email
#360 [11:08] <PekoniSoturi> i dont know what to do now
#361 [11:08] <Absol> Josh2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#362 [11:08] <Absol> Josh2: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#363 [11:09] <Garkijs> How do I send it, I don't understand.
#364 [11:09] <thgilfodrol> ??> Garkijs account/send-email
#365 [11:09] <Absol> Garkijs: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#366 [11:09] <Absol> Garkijs: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#367 [11:09] <Josh2> the thing is my transaction id is on the email i made the account with so i cant get the either
#368 [11:09] <thgilfodrol> Garkijs: read what Absol posted ^
#369 [11:09] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#370 [11:09] <Garkijs> Josh2 - same here.
#371 [11:09] <PekoniSoturi> When i click on the minecraft launcher is says thisLauncher plugin '/Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#372 [11:10] <derate> heyy i have done it
#373 [11:10] <PekoniSoturi> what can i do to fix it
#374 [11:10] <thgilfodrol> Josh2, Garkijs: you should still send an email anyway- they may be able to recover the account via alternate verification methods
#375 [11:10] <PekoniSoturi> because i cant play the game
#376 [11:10] <thgilfodrol> derate: try the game now
#377 [11:10] <Garkijs> How do I send it.
#378 [11:10] * creeperchannelyt [webchat@541CCF78.cm-5-5d.dynamic.ziggo.nl] has joined #minecrafthelp
#379 [11:11] <Garkijs> I know I have to read it, but I can't seem to find it
#380 [11:11] <thgilfodrol> Garkijs: via the link Absol posted
#381 [11:11] <derate> WHAT THE... nope not even that
#382 [11:11] <thgilfodrol> Garkijs: https://help.mojang.com/customer/portal/emails/new
#383 [11:11] <Garkijs> I don't have the Transaction ID
#384 [11:11] <Josh2> I sent the email before but it told me to come here for help
#385 [11:12] <thgilfodrol> Garkijs: as mentioned earlier, you should still send an email anyway
#386 [11:12] <derate> i can try minecraft at another computer
#387 [11:12] <Garkijs> Can you explain where I need to press?
#388 [11:12] <thgilfodrol> derate: good idea. if you have a mobile data connection, try using that as a hotspot as well, to rule out an issue with home internet
#389 [11:13] <thgilfodrol> Garkijs: the first link Absol gives you is the form to contact Mojang. that's all you need to click on
#390 [11:13] * amitsky [webchat@pool-72-79-51-130.nwrknj.east.verizon.net] has joined #minecrafthelp
#391 [11:13] <thgilfodrol> Josh2: make sure you clarify with them that it's an account recovery issue, not a technical support issue
#392 [11:13] <derate> idk whats hotspot in english language but i will try to find out what you thought
#393 [11:13] <amitsky> minecraft keeps not responding why?
#394 [11:13] <Garkijs> After I click the link, what do I do?
#395 [11:13] <Josh2> i know the security questions to my account is there a way i could sign in with them?
#396 [11:14] <thgilfodrol> amitsky: when does it stop responding?
#397 [11:14] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#398 [11:14] <thgilfodrol> Garkijs: scroll down, and fill out the email form
#399 [11:14] <amitsky> when im joining the world
#400 [11:14] * PekoniSoturi [webchat@85-76-76-231-nat.elisa-mobile.fi] has joined #minecrafthelp
#401 [11:14] <Garkijs> Okay.
#402 [11:14] <thgilfodrol> ??> amitsky launcher/log
#403 [11:14] * creeperchannelyt [webchat@541CCF78.cm-5-5d.dynamic.ziggo.nl] has quit. (Client Quit)
#404 [11:14] <Absol> amitsky: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#405 [11:14] <PekoniSoturi> When i click on the minecraft launcher it says this. Launcher plugin '/Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#406 [11:14] <thgilfodrol> Josh2: your best bet is to try contacting mojang
#407 [11:14] <amitsky> launching world
#408 [11:15] <thgilfodrol> amitsky: please refer to Absol's instructions
#409 [11:15] <Josh2> okay
#410 [11:15] <thgilfodrol> PekoniSoturi: can you try uninstalling the launcher, and then downloading/installing it from the official website again?
#411 [11:15] <thgilfodrol> ??> PekoniSoturi mac/download
#412 [11:16] <PekoniSoturi> i have tried it many times and it doesnt change anyting
#413 [11:16] <thgilfodrol> ??> PekoniSoturi dl/client
#414 [11:16] <Absol> PekoniSoturi: You may download the latest version of the launcher from https://minecraft.net/en/download/
#415 [11:17] <Garkijs> Okay, sent it.
#416 [11:17] <Garkijs> What now?
#417 [11:17] <thgilfodrol> Garkijs: all you can do now is wait, unfortunately
#418 [11:17] <PekoniSoturi> just tried that link it did the same thing
#419 [11:17] <thgilfodrol> Garkijs: they're dealing with a large amount of emails at the moment
#420 [11:17] <Garkijs> I hope I get my account back.
#421 [11:18] <Garkijs> The hacker probably changed everything.
#422 [11:18] <thgilfodrol> PekoniSoturi: can you try doing a software update from system preferences?
#423 [11:18] <Garkijs> That I can't get back In.
#424 [11:18] * Josh2 [webchat@204-195-170-021-dhcp.jst.pa.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#425 [11:18] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#426 [11:19] <Garkijs> How long does it take for them to answer?
#427 [11:19] <amitsky> it didn't help
#428 [11:19] <amitsky> the link that absol sent me
#429 [11:19] <thgilfodrol> amitsky: you need to follow the instructions
#430 [11:19] <PekoniSoturi> there is a software update im going to do it right now.
#431 [11:19] <amitsky> i did
#432 [11:19] <thgilfodrol> PekoniSoturi: sure
#433 [11:20] <thgilfodrol> amitsky: if you did, then you would have seen the last part where it asks you to post the link
#434 [11:20] <thgilfodrol> Garkijs: for wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#435 [11:20] <Garkijs> By then the hacker probably will change everything.
#436 [11:21] <thgilfodrol> Garkijs: unfortunately, there is nothing we can do here
#437 [11:21] <Garkijs> ...
#438 [11:22] <Garkijs> When the answer will pop up?
#439 [11:22] <Garkijs> I mean, where?
#440 [11:22] <thgilfodrol> Garkijs: it will be a response to the email address you provided
#441 [11:22] <Garkijs> okay
#442 [11:22] <Garkijs> You can dc me.
#443 [11:23] <thgilfodrol> Garkijs: I have no control over that- you can just close the window
#444 [11:23] <Garkijs> Oh, lol.
#445 [11:23] <thgilfodrol> Garkijs: best of luck with the recovery!
#446 [11:23] <Garkijs> Bye
#447 [11:23] <Garkijs> Yeah, thanks.
#448 [11:23] <Garkijs> Hoping for the best.
#449 [11:23] * Garkijs [webchat@84.237.145.252] has quit. (Quit: webchat.esper.net)
#450 [11:23] <amitsky> it didn't show any problems so i couldn't do it
#451 [11:23] <thgilfodrol> amitsky: it doesn't have to show problems for you to do it
#452 [11:26] <derate> hey i tried it at another computer and its the same issue, although idk what about lol because it needs 10 minutes for update
#453 [11:27] <amitsky> should i post the link here
#454 [11:27] <thgilfodrol> derate: do you have mobile data access on your phone?
#455 [11:27] <thgilfodrol> amitsky: yes
#456 [11:27] <derate> yes
#457 [11:27] <amitsky> https://paste.ubuntu.com/p/3QfCgQkZtJ/
#458 [11:27] <thgilfodrol> ??> amitsky tools/hjt
#459 [11:27] <Absol> amitsky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#460 [11:27] <Absol> amitsky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#461 [11:28] <thgilfodrol> derate: can you try sharing that connection with your computer, then try joining servers that way?
#462 [11:28] <thgilfodrol> derate: then we can know if it's an issue with the home internet
#463 [11:28] <derate> i will try but i need to watch tutorial or something because idk how
#464 [11:29] <amitsky> https://paste.ubuntu.com/p/RBBcJbZyVz/
#465 [11:29] <derate> oh its in mobile it doesnt need special application
#466 [11:30] * iRedChicken [webchat@62.29.42.184] has quit. (Quit: webchat.esper.net)
#467 [11:31] <thgilfodrol> amitsky: ah, your issue is caused by the RelevantKnowledge malware. you can fix the issue by removing RelevantKnowledge with adwcleaner
#468 [11:31] <thgilfodrol> ??> amitsky av/adwcleaner
#469 [11:31] <Absol> amitsky: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#470 [11:31] <Absol> amitsky: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#471 [11:32] * amitsky [webchat@pool-72-79-51-130.nwrknj.east.verizon.net] has quit. (Quit: webchat.esper.net)
#472 [11:33] * Toni [webchat@85-156-164-75.elisa-laajakaista.fi] has joined #minecrafthelp
#473 [11:33] * Mooshrom_ [webchat@S01061831bf497610.vf.shawcable.net] has joined #minecrafthelp
#474 [11:33] <Mooshrom_> Hello
#475 [11:33] <Toni> how can i buy a gift code for a friend?
#476 [11:33] * Toni is now known as Guest19725
#477 [11:34] <Mooshrom_> just buy a gift card and send it to your friend
#478 [11:34] <Mooshrom_> i minecraft gift card
#479 [11:35] * amitsky [webchat@pool-72-79-51-130.nwrknj.east.verizon.net] has joined #minecrafthelp
#480 [11:35] <Guest19725> can't, when I try to buy it using the lionk in the mojang page it throws me always to amazon site that I can not buy the code from
#481 [11:35] <amitsky> i'm back
#482 [11:35] <thgilfodrol> amitsky: try the game now
#483 [11:35] <amitsky> ok
#484 [11:35] <thgilfodrol> Guest19725: what happens when you try?
#485 [11:36] <Mooshrom_> I have found an unknown all black player with no gamer tag
#486 [11:36] <Guest19725> I click buy the gift code link. It throws me to amazons page, and when i try to buy it from there it says I can't because I live in finland
#487 [11:36] <thgilfodrol> Guest19725: ah, I see
#488 [11:37] <thgilfodrol> Guest19725: I'm not quite sure what you'd have to do in that case, unfortunately
#489 [11:37] <Mooshrom_> It kinda looks like BIT. TRIP RUNNER but without the white on its face
#490 [11:37] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has joined #minecrafthelp
#491 [11:37] <derate> you can use tor browser or some other browsers that dont show ip adress
#492 [11:37] <PekoniSoturi> i did a software update but it still pops up with this error.Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#493 [11:38] <PekoniSoturi> when i try to open minecraft launcher
#494 [11:38] <derate> Mooshrom_ https://www.torproject.org/projects/torbrowser.html.en
#495 [11:38] <Guest19725> yeah but few hours ago when I tried to buy the code from the same link it didn't throw me to amazon, but instead into a page where I just had to put in my card info and then verify the transaction from the bank, and I would've received the code to my email. But since I couldn't find the verifying code sheet I had to cancel it and now that I found t
#496 [11:38] <Guest19725> he sheet I tried to do it again. But now It keeps throwing me tot he amazon page
#497 [11:39] <thgilfodrol> Guest19725: have you checked local stores for a prepaid card?
#498 [11:39] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has quit. (Client Quit)
#499 [11:40] <Guest19725> nah, I wanted to try and do this on the internet, thought this would be easier
#500 [11:41] <thgilfodrol> Guest19725: yeah, unfortunately I'm not quite sure how you'd be able to get a gift code from finland
#501 [11:42] <Mooshrom_> Can any operators help me
#502 [11:42] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has joined #minecrafthelp
#503 [11:42] <PekoniSoturi> i did a software update but it still pops up with this error.Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#504 [11:43] * Thedarksinger [webchat@163.179.90.146.dyn.plus.net] has joined #minecrafthelp
#505 [11:43] <thgilfodrol> PekoniSoturi: I'm not sure how else to proceed with that issue- you may be able to find help by going to the various forums (e.g. minecraftforum)
#506 [11:43] <thgilfodrol> PekoniSoturi: we're mostly pc java edition here
#507 [11:43] <derate> Mooshrom_ am i not enough? :( there are vpns who change your ip adress so the website doesnt know where are you from
#508 [11:43] <thgilfodrol> Mooshrom_: sounds like a graphical glitch, but I'm not sure what you're looking for here
#509 [11:44] <PekoniSoturi> oh okay :(
#510 [11:44] <Mooshrom_> I found a all black unknown player and I’m sure it wasn’t a Endermen and it had no gamer tag and i was terrified of what i saw
#511 [11:44] <derate> wait youre wrong person
#512 [11:44] <derate> my bad
#513 [11:44] <Guest19725> yeah, it sucks. And to think that I was so close to getting the code few hours ago too, but then the amazon came and ruined the thing for me. I've tried to find the link for getting the code to email after the purchase but all I can find is that same amazon page.
#514 [11:44] <thgilfodrol> Mooshrom_: was this in multiplayer?
#515 [11:44] <Mooshrom_> no
#516 [11:44] <thgilfodrol> Guest19725: perhaps you could try amazon.com
#517 [11:44] <thgilfodrol> Mooshrom_: java edition or bedrock?
#518 [11:45] <Guest19725> but I guess I'll go and struggle witht his a bit more, maybe I'll figure something out. thanks for trying to help anyway
#519 [11:45] <Mooshrom_> I play on xbox
#520 [11:45] <Guest19725> amazon.com didn't work either
#521 [11:45] <thgilfodrol> Guest19725: have you tried https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG ?
#522 [11:45] <PekoniSoturi> so would anyone have any advice for my problem
#523 [11:46] <Mooshrom_> I went to check who was in my world and no one was in it
#524 [11:46] <thgilfodrol> Mooshrom_: I wouldn't worry too much about it
#525 [11:46] <Guest19725> need to be the java edition tho, so not sure about that mac version
#526 [11:46] <Mooshrom_> ok
#527 [11:46] <thgilfodrol> Guest19725: macs can only run the java edition
#528 [11:46] <Mooshrom_> can it send you a picture of what it looks like
#529 [11:47] <Guest19725> well then, I guess I'll go and take a look
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#531 [11:47] <Thedarksinger> Do you perhaps know why my Minecraft crashes on startup?
#532 [11:47] * BobegnopS [webchat@mm-181-45-214-37.mgts.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#533 [11:47] <BobegnopS> Русские?
#534 [11:47] <thgilfodrol> ??> Thedarksinger launcher/log
#535 [11:47] <Absol> Thedarksinger: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#536 [11:48] * amitsky [webchat@pool-72-79-51-130.nwrknj.east.verizon.net] has quit. (Quit: webchat.esper.net)
#537 [11:48] <Mooshrom_> the last time i saw it was on top of a mountain
#538 [11:48] <BobegnopS> Can I recover a deleted account?
#539 [11:48] <BobegnopS> Can I recover a deleted account?
#540 [11:48] <BobegnopS> Can I recover a deleted account?
#541 [11:48] <BobegnopS> Can I recover a deleted account?
#542 [11:48] * Absol kicked BobegnopS from #minecrafthelp (Reason: obegnopS :Stop spamming)
#543 [11:48] <urielsalis> sigh
#544 [11:48] <PekoniSoturi> i did a software update but i still get a pop up with this error. Users/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.
#545 [11:49] * BobegnopS [webchat@mm-181-45-214-37.mgts.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#546 [11:49] <BobegnopS> Can I recover a deleted account?
#547 [11:49] <urielsalis> BobegnopS, dont spam it
#548 [11:49] <urielsalis> ??> BobegnopS account/send-email
#549 [11:49] <Absol> BobegnopS: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#550 [11:49] <Absol> BobegnopS: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#551 [11:49] <BobegnopS> Okey sorry
#552 [11:49] <urielsalis> PekoniSoturi, what launcher are you using?
#553 [11:49] <PekoniSoturi> what do you mean im on mac
#554 [11:50] <Mooshrom_> Absol
#555 [11:50] <Mooshrom_> can you please help me with something
#556 [11:51] <urielsalis> PekoniSoturi, completly uninstall the game and download the latest launcher from minecraft.net/download
#557 [11:51] <Thedarksinger> here is the info i got on the crash:
#558 [11:51] <PekoniSoturi> @urielsalis i have tried that many times
#559 [11:52] <mattym> !ban Mooshrom_ Getting tired of your crap
#560 [11:52] * Absol kicked Mooshrom_ from #minecrafthelp (Reason: ooshrom_ :Getting tired of your crap)
#561 [11:52] <Thedarksinger> https://paste.gg/p/anonymous/2dffb2f48ca444c899a31e40bad6afa1/files/b9179c4d92184601b2cd20039abfb0d4/raw
#562 [11:52] <urielsalis> ??> PekoniSoturi mac/reinst
#563 [11:52] <Absol> PekoniSoturi: You may need to reinstall the locally installed files that Minecraft puts into place.
#564 [11:52] <Absol> PekoniSoturi: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#565 [11:53] <PekoniSoturi> well
#566 [11:53] <PekoniSoturi> im not sure if i know how to
#567 [11:54] <PekoniSoturi> mac
#568 [11:54] <thgilfodrol> ??> Thedarksinger tools/hjt
#569 [11:54] * peekster [webchat@192.52.220.27] has quit. (Quit: webchat.esper.net)
#570 [11:54] <Absol> Thedarksinger: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [11:54] <Absol> Thedarksinger: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [11:55] <urielsalis> PekoniSoturi, to open a terminal, you have to open the app named "Terminal"
#573 [11:55] <urielsalis> PekoniSoturi, I think command+space brings out the menu where you can search for apps
#574 [11:55] * perfectlybeeboo [webchat@ip70-190-178-181.ph.ph.cox.net] has joined #minecrafthelp
#575 [11:55] <PekoniSoturi> okay and on it i need to do what
#576 [11:56] <urielsalis> PekoniSoturi, type curl -L https://git.io/rmc | sh
#577 [11:56] <PekoniSoturi> okay and then what
#578 [11:56] <perfectlybeeboo> How do I fix the oi.netty.channel.abstractchannel$annotatedconnectexeption: connection timed out: no further information: problem?
#579 [11:57] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has joined #minecrafthelp
#580 [11:57] <urielsalis> PekoniSoturi, has it run?
#581 [11:57] <perfectlybeeboo> yes
#582 [11:57] <mattym> perfectlybeeboo, When do you get that error?
#583 [11:57] <PekoniSoturi> has what run
#584 [11:57] <Phizzac> Hey I got a sensibility problem on minecraft. Some times it accelerate for nothing.
#585 [11:57] <perfectlybeeboo> when i try to join my brother LAN world
#586 [11:57] <Thedarksinger> here is the link: https://paste.ubuntu.com/p/j6xgdFqSKf/
#587 [11:57] <mattym> perfectlybeeboo, Try turning off the firewall on both computers, then re-run the LAN world.
#588 [11:58] <perfectlybeeboo> okay
#589 [11:58] <thgilfodrol> Thedarksinger: your issue is caused by the PremierOpinion malware. you can fix the issue by removing PremierOpinion with adwcleaner
#590 [11:58] <thgilfodrol> ??> Thedarksinger av/adwcleaner
#591 [11:58] <Absol> Thedarksinger: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#592 [11:58] <Absol> Thedarksinger: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#594 [11:59] * Thedarksinger [webchat@163.179.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#595 [12:01] <PekoniSoturi> @urielsalis i typed it in and it did nothing
#596 [12:02] * Vitaly [webchat@93.100.216.26.pool.sknt.ru] has joined #minecrafthelp
#597 [12:03] <Vitaly> https://paste.gg/p/anonymous/5130925fe16b4a2dbcf02aca62990b3c
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#599 [12:04] * Thedarksinger [webchat@163.179.90.146.dyn.plus.net] has joined #minecrafthelp
#600 [12:04] <Thedarksinger> ok i'm back
#601 [12:04] <urielsalis> PekoniSoturi, you have to press enter after typing it
#602 [12:04] <Phizzac> Hey I got a sensibility problem on minecraft. Some times it accelerate for nothing.
#603 [12:04] * oneChessyBoi [webchat@89.211.184.90] has joined #minecrafthelp
#604 [12:05] <PekoniSoturi> okay and then
#605 [12:05] <PekoniSoturi> everything is just 0
#606 [12:05] <oneChessyBoi> Hello
#607 [12:05] <Phizzac> Can someone answer me?
#608 [12:05] <PekoniSoturi> now its just typing something in
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#617 [12:09] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has joined #minecrafthelp
#618 [12:09] <PanPanda23> Well, I needhelp with my Minecraft and I cant really explain it. It would be better to screenshare but when I try to launch Minecraft 1.13.2 it brings up that I cant go in and that it will load but not all the way and I cant play.
#619 [12:10] <PekoniSoturi> @urielsalis i did it and tried minecraft again it did the same thing
#620 [12:10] <Thedarksinger> it worked!
#621 [12:10] <PanPanda23> ?
#622 [12:10] <Thedarksinger> thank you!
#623 [12:11] <PanPanda23> My Minecraft is still now working, im trying over and over again and I wait like 30 minutes or less and it says theres an error and I cant really do anything. It loads then says error
#624 [12:11] <PanPanda23> not working*
#625 [12:11] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#626 [12:12] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has joined #minecrafthelp
#627 [12:12] <derate> im finally done, the mobile connection worked properly
#628 [12:12] <PanPanda23> My Minecraft is still now working, im trying over and over again and I wait like 30 minutes or less and it says theres an error and I cant really do anything. It loads then says error
#629 [12:12] <BraxPro> minecraft is not running and it says that the ABI is no expected
#630 [12:12] <PekoniSoturi> Braxpro i have the same problem
#631 [12:13] <urielsalis> BraxPro, Porkyle one moment
#632 [12:13] <urielsalis> PekoniSoturi*
#633 [12:13] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has quit. (Client Quit)
#634 [12:14] <BraxPro> ABI stands for Application binary interface, but i am not sure why that would not be matching the one on my computer
#635 [12:14] <mattym> BraxPro, On a Mac?
#636 [12:15] <urielsalis> Cant find anything on the bug tracker either
#637 [12:15] <urielsalis> BraxPro, did you update recently?
#638 [12:15] * PekoniSoturi [webchat@85-76-67-62-nat.elisa-mobile.fi] has joined #minecrafthelp
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#640 [12:16] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has quit. (Client Quit)
#641 [12:17] * Nahilo [webchat@206-188-77-243.cpe.distributel.net] has joined #minecrafthelp
#642 [12:19] <PekoniSoturi> i try to open the minecraft launcher and it says thisUsers/Antti/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected. i have tried loading new ones but it doesnt do anything
#643 [12:20] <urielsalis> PekoniSoturi, did you update anything recently?
#644 [12:20] <PekoniSoturi> i just updated my software on the mac because someone else sayd to do it
#645 [12:20] <urielsalis> PekoniSoturi, how did you update?
#646 [12:20] <PekoniSoturi> said*
#647 [12:21] <PekoniSoturi> from the top left the apple logo and then about this mac and it had th e software update there
#648 [12:22] <urielsalis> PekoniSoturi, open the finder, there go to Applications and move Minecraft to trash
#649 [12:23] <Nahilo> Errors details: Couldn't posix_spawn : error 88
#650 [12:23] <Nahilo> Filename on disk : java
#651 [12:23] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has quit. (Quit: webchat.esper.net)
#652 [12:23] <urielsalis> ??> Nahilo launcher/log
#653 [12:23] <Absol> Nahilo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#654 [12:23] <Nahilo> Oh dear.
#655 [12:23] <Nahilo> Well.
#656 [12:23] <Nahilo> I thought posting logs was the best idea.
#657 [12:23] <Nahilo> Can I further my issue?
#658 [12:24] <PekoniSoturi> @urielsalis just moved it to trash
#659 [12:24] * derate [webchat@bip-static-110.213-81-180.telecom.sk] has joined #minecrafthelp
#660 [12:24] <derate> thgilfodrol i have done it and it worked properly during mobile connection
#661 [12:24] * Michael [webchat@206-188-77-243.cpe.distributel.net] has joined #minecrafthelp
#662 [12:25] <Michael> Hello?
#663 [12:25] <urielsalis> PekoniSoturi, now go to minecraft.net/download and download the game again
#664 [12:25] * Darthserpent [webchat@c-67-172-89-113.hsd1.mi.comcast.net] has joined #minecrafthelp
#665 [12:25] <urielsalis> Michael, can you give us the link to the logs?\
#666 [12:25] <Michael> Last I tried it wouldn't post
#667 [12:26] <Darthserpent> When i get in minecraft and try and get in a world or a sever like hypixel it just says not responding
#668 [12:26] <Michael> b5e478989e024e3b93914faabcbd451f That's the paste file I think.
#669 [12:26] <urielsalis> Michael, full link please
#670 [12:26] <urielsalis> ??> Michael paste
#671 [12:26] <Absol> Michael: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#672 [12:26] <urielsalis> ??> Darthserpent av/adwcleaner
#673 [12:26] <Absol> Darthserpent: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#674 [12:26] <Absol> Darthserpent: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#675 [12:26] <Michael> I posted that link, I believe it show's the issue
#676 [12:26] <PekoniSoturi> @urielsalis came up with the same text
#677 [12:26] <urielsalis> PekoniSoturi, okay, are you available for me to connect remotely and get some logs?
#678 [12:27] <urielsalis> PekoniSoturi, it will be easier than trying to explain it through here
#679 [12:27] <PekoniSoturi> okay
#680 [12:27] <urielsalis> ??> PekoniSoturi tools/teamviewer/quick-support
#681 [12:27] <Absol> PekoniSoturi: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#682 [12:27] <Absol> PekoniSoturi: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#683 [12:27] <urielsalis> <helper name> being urielsalis
#684 [12:27] * Darthserpent [webchat@c-67-172-89-113.hsd1.mi.comcast.net] has quit. (Client Quit)
#685 [12:28] <Michael> Hello?
#686 [12:28] <urielsalis> ??> Michael launcher/log
#687 [12:28] <PekoniSoturi> wait what do i do with this[ tools/teamviewer/quick-support
#688 [12:28] <Absol> Michael: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#689 [12:28] <urielsalis> PekoniSoturi, ignore that and follow the Absol message starting with your name
#690 [12:29] <PekoniSoturi> but what is this teamviewer thing
#691 [12:29] <urielsalis> PekoniSoturi, it allows me to see your screen
#692 [12:30] <PekoniSoturi> but what do i put on the password
#693 [12:30] <urielsalis> PekoniSoturi, dont put anything, I need you to send me through a private message the ID and password that is shown in the program
#694 [12:30] <urielsalis> PekoniSoturi, to do so, type /msg urielsalis <your id> <your password> in this chat
#695 [12:31] <Michael> Wait
#696 [12:31] <PekoniSoturi> with my id do you mean my account on this mac and same with password
#697 [12:31] <Michael> I think this should be a relatively simple fix on my end.
#698 [12:31] <urielsalis> PekoniSoturi, no
#699 [12:31] <Michael> I figured out that java is just failing to run.
#700 [12:31] <PekoniSoturi> well what id
#701 [12:31] <urielsalis> PekoniSoturi, when you open teamviewer it should show it
#702 [12:31] <Michael> Or "Unable to start java"
#703 [12:31] <PekoniSoturi> but i havent opened teamviewer
#704 [12:31] <urielsalis> PekoniSoturi, open it then
#705 [12:32] <urielsalis> PekoniSoturi, it should look something like this https://imgur.com/a/1hutDtj
#706 [12:32] <urielsalis> PekoniSoturi, I need the numbers under Your ID and Password
#707 [12:33] <PekoniSoturi> it is loading right now
#708 [12:34] * Michael [webchat@206-188-77-243.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#709 [12:34] <urielsalis> PekoniSoturi, tell me when you have sent me the ID
#710 [12:34] <PekoniSoturi> okay ill send them now
#711 [12:34] <urielsalis> ??> PekoniSoturi tools/teamviewer/send-info
#712 [12:34] <Absol> PekoniSoturi: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#713 [12:35] <PekoniSoturi> i sent it
#714 [12:36] <derate> should i talk with another administrator or with the one that gave me instructions?
#715 [12:38] <derate> who give me instructions*
#716 [12:40] <Phizzac> Hey I got a sensibility problem on minecraft. Some times it accelerate for nothing.
#717 [12:41] <Phizzac> https://paste.ubuntu.com/p/jYGQMvjyyx/
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#720 [12:44] <emily> Hello, i am recently activating my minecraft full version game again, i have accessed my account and downloaded the game, however when i click to play it, it comes up with an error message and wont allow me to play the game, any help?
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#723 [12:52] <thgilfodrol> Phizzac: can you turn off overwolf, and disable discord overlay?
#724 [12:53] <thgilfodrol> Phizzac: also, are you playing on a touch-screen computer?
#725 [12:53] <thgilfodrol> derate: if it works on your mobile data connection, awesome! sounds like it might be an issue with your home internet then
#726 [12:53] <Phizzac> No
#727 [12:53] <thgilfodrol> derate: I'd recommend you bring it up with your ISP (internet service provider) and see if they know anything about it
#728 [12:54] <derate> so thats all i can do ?
#729 [12:54] <thgilfodrol> derate: yeah, I'm not quite sure if there's anything more we can do here
#730 [12:55] <derate> kk bye ty
#731 [12:55] <thgilfodrol> derate: no problem, good luck
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#733 [13:44] <timber2633> I am having some issues getting a password reset for my account
#734 [13:44] <timber2633> I requested an email and never got one
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#740 [13:54] <CLIP16> hello I just install mc and it doesn't run it always says game crashd
#741 [13:54] <Gulley_foyle> Hello, the browser is stuck on 'plkacing order? for quite a while now
#742 [13:54] <Gulley_foyle> placing order rather
#743 [13:55] <CLIP16> hello I just install mc and it doesn't run it always says game crashd
#744 [13:55] <CLIP16> is ther some one?
#745 [13:55] <pdx> I just purchased Minecraft for my son to play on an older mid 2010 MacBook Pro and the game constantly crashes every time we try to start a new world. it says "the game crashed whilst mouse clicked event handler". I updated java to the most recent version and still nothing. I tried legacy java 6 but that doesn't work either.
#746 [13:55] <urielsalis> hi Gulley_foyle
#747 [13:56] <CLIP16> same problam
#748 [13:56] <urielsalis> ??> Gulley_foyle tools/hjt
#749 [13:56] <Absol> Gulley_foyle: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#750 [13:56] <Absol> Gulley_foyle: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#751 [13:56] <urielsalis> ??> CLIP16 launcher/log
#752 [13:56] <Absol> CLIP16: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#753 [13:56] <urielsalis> ??> pdx launcher/log
#754 [13:56] <Absol> pdx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#755 [13:57] <pdx> trying it now
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#757 [13:58] <Gulley_foyle> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 1:57:49 PM, on 2/18/2019 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.17134.0001) Boot mode: Normal Running processes: C:\Users\nclyd\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Li
#758 [13:58] <Gulley_foyle> nkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Li
#759 [13:58] <Gulley_foyle> nkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explo
#760 [13:58] <Gulley_foyle> rer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit= O4 - HKCU\..\Run: [OneDrive] "C:\Users\ncl
#761 [13:58] <Gulley_foyle> yd\AppData\Local\Microsoft\OneDr
#762 [13:58] * Absol kicked Gulley_foyle from #minecrafthelp (Reason: ulley_foyle :Stop spamming)
#763 [13:59] * Puddless [webchat@user176.151-252-146.netatonce.net] has joined #minecrafthelp
#764 [14:00] <Puddless> i lost my email and sent a email to mojang where will they reply
#765 [14:00] <Puddless> ?
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#769 [14:01] <CLIP16> https://paste.ubuntu.com/p/mFGQK8SBSn/
#770 [14:02] <Blue> Hi, I
#771 [14:02] <Blue> I came to ask about why whenever I press play on my launcher, a game just doesn’t come up at all
#772 [14:03] <CLIP16> u hav the same problem
#773 [14:03] <CLIP16> https://paste.ubuntu.com/p/mFGQK8SBSn/
#774 [14:03] <CLIP16> is there some one
#775 [14:04] <urielsalis> ??> CLIP16 win/reinst
#776 [14:04] <Absol> CLIP16: You may need to reinstall the locally installed files that Minecraft puts into place.
#777 [14:04] <Absol> CLIP16: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#778 [14:06] * Makias [webchat@96-42-239-160.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#779 [14:07] <Makias> Hello, I am having trouble with my email. I am unable to remember the email I used for my account that I made a few years ago and the 'help' section hasn't been much help. What do I do?
#780 [14:07] <pdx> https://paste.ubuntu.com/p/JNytYsC66Q/
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#782 [14:10] <urielsalis> ??> pdx win/reinst
#783 [14:10] <Absol> pdx: You may need to reinstall the locally installed files that Minecraft puts into place.
#784 [14:10] <Absol> pdx: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#785 [14:13] <pdx> sorry, my computer knowledge is quite out of date.
#786 [14:13] <pdx> https://paste.ubuntu.com/p/zCWwr4BKNx/
#787 [14:13] <pdx> I pasted the wrong section
#788 [14:13] <CLIP16> I did it 2x and nothing I also reinstaldid
#789 [14:13] <urielsalis> ??> CLIP16 tools/hjt
#790 [14:13] <pdx> I'm on a Mac, I have no window button,
#791 [14:13] <Absol> CLIP16: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#792 [14:14] <Absol> CLIP16: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#793 [14:14] <urielsalis> ??> pdx win/reinst
#794 [14:14] <Absol> pdx: You may need to reinstall the locally installed files that Minecraft puts into place.
#795 [14:14] <Absol> pdx: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#796 [14:15] <urielsalis> ah wait
#797 [14:15] <urielsalis> you have mac
#798 [14:15] <urielsalis> ??> pdx mac/reinst
#799 [14:15] <Absol> pdx: You may need to reinstall the locally installed files that Minecraft puts into place.
#800 [14:15] <Absol> pdx: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
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#803 [14:18] <Guest55429> has the issue with java edition randomly minimizing been sorted out yet?
#804 [14:18] <CLIP16> https://paste.ubuntu.com/p/Kbd3YTMvdD/
#805 [14:18] <CLIP16> https://paste.ubuntu.com/p/Kbd3YTMvdD/
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#807 [14:19] <urielsalis> CLIP16, download the latest launcher from minecraft.net/download
#808 [14:19] <urielsalis> CLIP16, then, restart your computer and try to play
#809 [14:20] <CLIP16> but I haw installd mc
#810 [14:22] * JSav [webchat@cpc133832-nfds17-2-0-cust7.know.cable.virginm.net] has joined #minecrafthelp
#811 [14:23] <pdx> same crash
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#813 [14:24] <urielsalis> pdx, what mac model are you using?
#814 [14:24] <JSav> I can remember my username but I don't know my email/password
#815 [14:24] <JSav> I have the game installed on my other pc but it won't let me lauch
#816 [14:25] <urielsalis> ??> JSav account/send0email
#817 [14:25] <JSav> launch*
#818 [14:25] <urielsalis> ??> JSav account/send-email
#819 [14:25] <Absol> JSav: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#820 [14:25] <Absol> JSav: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#821 [14:25] <JSav> ok thanks
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#825 [14:25] <CLIP16> stil the same crash
#826 [14:26] <pdx> mid 2010 MacBook Pro 2.4 intel core 2 duo, 4gb 1067 ddr3, nvdia 320m 256
#827 [14:28] <mattym> pdx, What version of OSX/macOS?
#828 [14:28] * Blue [webchat@c-73-217-221-214.hsd1.mo.comcast.net] has joined #minecrafthelp
#829 [14:28] <pdx> high Sierra 10.13.6
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#831 [14:29] <Blue> I got a game to load finally but it’s not responding....I’m just assuming it will crash
#832 [14:29] <urielsalis> pdx, have you made sure there arent any updates?
#833 [14:31] <pdx> no updates.
#834 [14:32] <mattym> pdx, Can you see if 1.12.2 will run properly?
#835 [14:33] <pdx> any old ones or just 1.12.2?
#836 [14:33] <mattym> pdx, Specifically 1.12.2 for now
#837 [14:33] <pdx> I've tried multiple versions
#838 [14:33] <pdx> ok
#839 [14:34] <pdx> immediate crash
#840 [14:35] <pdx> with 1.13.2, it starts to load, then crashes at 100%
#841 [14:35] <mattym> pdx, Can you grab a log from 1.12.2?
#842 [14:36] <pdx> sure
#843 [14:36] <pdx> https://paste.ubuntu.com/p/C8FjJBVdMC/
#844 [14:39] <Blue> Hi, I came to ask why a game never actually fully loads when I hit play on the launcher. When I try to start another one, it says a game is already runnning, even though the game didn’t come up on my screen
#845 [14:40] <mattym> ??> Blue av/adwcleaner
#846 [14:40] <Absol> Blue: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#847 [14:40] <Absol> Blue: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#848 [14:40] <urielsalis> pdx, your error is related to the graphics card, we are trying to look for more information
#849 [14:40] <urielsalis> pdx, although it does look similar to a issue that happens on 2 core systems in windows
#850 [14:40] <Blue> Okay, thank you
#851 [14:41] <urielsalis> pdx, this started happening after you updated the mac OS?
#852 [14:41] <pdx> I just purchased Minecraft this morning. update was done previously
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#854 [14:41] <mattym> pdx, Also, not sure if it applies to Macs or older Nvidia graphics cards, but do you have the Geforce Experience app installed?
#855 [14:42] <pdx> let me check
#856 [14:43] <pdx> doesn't look like I have it iinstalle
#857 [14:43] <pdx> installe
#858 [14:43] <pdx> installed
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#861 [14:44] <mattym> pdx, Ok, do you happen to know if you have any other programs that would using an Ingame Overlay feature?
#862 [14:45] <Blue> I downloaded the thing
#863 [14:45] <urielsalis> Blue, run it
#864 [14:45] <urielsalis> Blue, and delete everything it finds
#865 [14:45] <Blue> Okay
#866 [14:46] <Blue> Do I do clean and repair
#867 [14:46] <mattym> Blue, Yes
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#869 [14:48] <pdx> this is the only game on the computer
#870 [14:49] <mattym> pdx, It wouldn't need to be a game, just any program that adds an overlay
#871 [14:51] <mattym> pdx, Can you get us a paste link of this file from the computer, /Users/patricknroskell/Library/Application Support/minecraft/crash-reports/crash-2019-02-18_12.01.32-client.txt
#872 [14:51] * Michael_Jay [webchat@046124034214.public.t-mobile.at] has joined #minecrafthelp
#873 [14:51] <Michael_Jay> hello?
#874 [14:51] * chey [webchat@206.209.15.7] has joined #minecrafthelp
#875 [14:51] <Michael_Jay> hello?
#876 [14:52] <chey> hello. When i click play in my minecraft launcher, it tells me the game crashed immediately. What do i do to let the game launch fully?
#877 [14:52] <mattym> ??> chey launcher/log
#878 [14:52] <Absol> chey: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#879 [14:52] <Michael_Jay> i cant log into my minecraft account for some reason and i cant change the email because my brother who created my account forgot it
#880 [14:52] <Michael_Jay> i have an old account
#881 [14:53] <mattym> ??> Michael_Jay account/send-email
#882 [14:53] <Absol> Michael_Jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#883 [14:53] <Absol> Michael_Jay: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#884 [14:53] <Michael_Jay> i also dont have the transaction id because my brother cant find it
#885 [14:54] <mattym> ??> Michael_Jay account/trans-id
#886 [14:54] <Absol> Michael_Jay: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#887 [14:54] * Blue [webchat@c-73-217-221-214.hsd1.mo.comcast.net] has joined #minecrafthelp
#888 [14:54] <Michael_Jay> like i said: i have no access to the email
#889 [14:55] <Blue> Thank you for the help, everything is working again
#890 [14:55] <mattym> Michael_Jay, All of your options are explained in the provided links.
#891 [14:55] <pdx> pardon my ignorance, but how would I do that? I'm new to Macs
#892 [14:56] <mattym> Padawan, The path I gave you shows you how to get there. Just copy the contents of the file the same way you did the the game log
#893 [14:56] <mattym> pdx, ^
#894 [14:56] <mattym> pdx, If you open the Finder app, you should be able to work through the path
#895 [14:56] <Michael_Jay> we also dont know how and off of which account we bought it
#896 [14:57] <mattym> Michael_Jay, You will need to at least try and figure out some of that.
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#898 [14:57] <mattym> ]\
#899 [14:57] <Michael_Jay> we have tried but its literally 7 or 8 years ago and we couldnt find it
#900 [14:57] <chey> https://paste.ubuntu.com/p/FQDVSxRYz5/ Absol
#901 [14:58] <mattym> ??> chey win/dxdiag
#902 [14:58] <Absol> chey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#903 [14:59] <Michael_Jay> is there anything i can do?
#904 [14:59] * axrell [webchat@89-66-169-205.dynamic.chello.pl] has joined #minecrafthelp
#905 [14:59] <axrell> hello
#906 [15:00] * axrell [webchat@89-66-169-205.dynamic.chello.pl] has quit. (Client Quit)
#907 [15:01] <chey> Absol https://paste.ubuntu.com/p/MtSH9sGr7d/
#908 [15:01] * Pexyo [webchat@bl7-245-119.dsl.telepac.pt] has joined #minecrafthelp
#909 [15:01] <Pexyo> Hi
#910 [15:01] <mattym> chey, Thats not the full log.
#911 [15:02] <mattym> Michael_Jay, As I said, all of your options are given in the links already provided.
#912 [15:02] <Pexyo> Can i get helped with something?
#913 [15:02] <mattym> Pexyo, Explain what you need help with.
#914 [15:02] <Pexyo> I can't login
#915 [15:03] <Pexyo> I changed my password yesterday because I was forced too
#916 [15:03] <Michael_Jay> no, they only provide information on recovery by EMAIL and TRANSACTION-ID, both of which are lost
#917 [15:03] <chey> https://paste.ubuntu.com/p/cqNJDY5mTj/ sorry about that
#918 [15:03] <mattym> Pexyo, What does it say when you try to log in?
#919 [15:03] <Pexyo> invalid password and or username
#920 [15:04] <Pexyo> I don't know
#921 [15:04] <Pexyo> something like that
#922 [15:04] <Pexyo> I dont understand though
#923 [15:04] <Pexyo> 1 sec the password+account were working fine
#924 [15:04] <Pexyo> the other it just logged out and wouldn't let me back in
#925 [15:04] <mattym> chey, Do you have a second display connected?
#926 [15:04] <Pexyo> ye
#927 [15:05] <mattym> Pexyo, Can you try to reset the password again?
#928 [15:05] <chey> i think so
#929 [15:05] <Pexyo> I tried to
#930 [15:05] <Pexyo> the email wasnt coming
#931 [15:05] <Pexyo> I tried at least 5 times
#932 [15:05] <Pexyo> no email
#933 [15:05] <mattym> chey, Try removing it and seeing if anything changes.
#934 [15:05] <Pexyo> ok
#935 [15:05] <mattym> Pexyo, You will need to contact Mojang
#936 [15:05] <Pexyo> I did
#937 [15:05] <mattym> ??> Pexyo account/send-email
#938 [15:05] <Absol> Pexyo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#939 [15:05] <Absol> Pexyo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#940 [15:05] <Pexyo> they didnt answer
#941 [15:06] <mattym> Pexyo, See the second link Absol gave.
#942 [15:06] <Pexyo> Okay
#943 [15:06] <Pexyo> so how long do you think it will take giving the fact I emailed them yesterday?
#944 [15:07] <mattym> Pexyo, You need to check the page.
#945 [15:07] * Justin [webchat@c-68-33-90-179.hsd1.md.comcast.net] has joined #minecrafthelp
#946 [15:07] <Pexyo> I did though
#947 [15:07] * matthew13 [webchat@cpe-66-91-73-255.hawaii.res.rr.com] has joined #minecrafthelp
#948 [15:07] <matthew13> hello
#949 [15:07] <Justin> I have tried uninstalling and reinstalling and still my minecraft won't load up by crashing
#950 [15:07] <Pexyo> "leads to longer than usual waiting times."
#951 [15:07] <matthew13> i need help with making my friends connect to my server
#952 [15:08] <pdx> I can't find that file. I have /users/patricknroskell/ or /library/application support/. I cannot find the text for that link
#953 [15:08] <Pexyo> I dont know what the usual waiting time is
#954 [15:08] <pdx> file
#955 [15:08] <matthew13> how do i fix io.netty.channel.abstractchannel$annotatedconnectexception
#956 [15:08] <mattym> pdx, There is no minecraft folder in application support?
#957 [15:09] <Justin> im having this error
#958 [15:09] <Justin> OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound.
#959 [15:09] <mattym> Pexyo, There is none, you need to watch that page and wait for it to say the date you sent it in.
#960 [15:09] <pdx> no
#961 [15:09] <Pexyo> Either way I removed the other account and nothing happened
#962 [15:09] <chey> https://paste.ubuntu.com/p/H3ftzKnwYS/
#963 [15:10] <mattym> pdx, I forget exactly how to do it on Macs, but see if there is a way to show hidden folders.
#964 [15:10] <mattym> ??> Justin launcher/log
#965 [15:10] <Absol> Justin: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#966 [15:10] <chey> didnt mean to paste again. but it still crashes
#967 [15:10] <mattym> ??> chey oem/hp/product-number
#968 [15:10] <Absol> chey: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#969 [15:10] <Absol> chey: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#970 [15:10] <mattym> matthew13, What is the full error?
#971 [15:10] <Pexyo> thanks anyways still hasn't worked
#972 [15:11] <Pexyo> Another question, is my problem regular around other players?
#973 [15:11] <mattym> Pexyo, Yeah
#974 [15:11] <Pexyo> Do these other players get their accounts back normally?
#975 [15:11] <mattym> Pexyo, Depends on if you provided all the info when you sent in the support request.
#976 [15:12] <Pexyo> I think I did hopefully
#977 [15:12] <Pexyo> alright thanks
#978 [15:12] <Pexyo> Praying that it'll get fixed by the end of the week
#979 [15:12] <chey> 2FA64AV
#980 [15:12] <Justin> https://paste.ubuntu.com/p/pp7JGXKR9b/
#981 [15:13] <mattym> chey, Is that the full number?
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#983 [15:13] <chey> thats all it is telling me for product number
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#985 [15:15] <Justin> Absol im also getting this fatal error code 1073741819
#986 [15:15] * chey [webchat@206.209.15.7] has quit. (Quit: webchat.esper.net)
#987 [15:15] <mattym> ??> Justin tools/hjt
#988 [15:15] <Absol> Justin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#989 [15:15] <Absol> Justin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#990 [15:16] * chey [webchat@206.209.15.7] has joined #minecrafthelp
#991 [15:17] <mattym> chey, Download and Install the following driver update https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94579.exe
#992 [15:17] <Justin> Absol https://paste.ubuntu.com/p/JsCcZbK4hn/
#993 [15:17] <chey> ok working on it
#994 [15:18] <mattym> Justin, Do you have the Geforce Experience app installed?
#995 [15:18] <Justin> yes it came automatically installed with my computer
#996 [15:19] <mattym> Justin, Open it up, disable the Ingame overlay, then try running MC again.
#997 [15:20] <chey> ok it downloadedd
#998 [15:20] <pdx> I can't seem to find the way to open the file, though I found it through the launch settings game directory. the game directory in settings is /Users/patricknroskell/Library/Application Support/minecraft. should it be something else?
#999 [15:21] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has joined #minecrafthelp
#1000 [15:21] <mattym> pdx, Are you able to open that folder from the launcher?
#1001 [15:21] <mattym> pdx, Also what happens if you just enter /Users/patricknroskell/Library/Application Support/minecraft in the address bar in finder?
#1002 [15:21] <pdx> I cannot open it in the launcher
#1003 [15:22] <Justin> mattym still crashed
#1004 [15:22] * slay12 [webchat@cpe-72-133-125-31.sw.res.rr.com] has joined #minecrafthelp
#1005 [15:22] <mattym> Justin, Same exit code?
#1006 [15:22] <Justin> um
#1007 [15:22] <Justin> yes
#1008 [15:22] <mattym> ??> Justin win/reinst
#1009 [15:22] <Absol> Justin: You may need to reinstall the locally installed files that Minecraft puts into place.
#1010 [15:22] <Absol> Justin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1011 [15:23] <mattym> chey, Install it.
#1012 [15:23] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has quit. (Client Quit)
#1013 [15:23] <slay12> So I forgot my email to my account and I need to migrate it over. So how do I change my email to a new without knowing my old email. I do know my username and password
#1014 [15:24] <mattym> ??> slay12 account/send-email
#1015 [15:24] <Absol> slay12: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1016 [15:24] <Absol> slay12: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1017 [15:25] <pdx> nothing pops up in the finder app
#1018 [15:25] <slay12> I cant get my Transaction ID cause I dont remember my old email
#1019 [15:25] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has joined #minecrafthelp
#1020 [15:25] <Mironstach> Hello, I have a problem when launching the game as the following message occurs: Game Crash. An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience. I have the game for two weeks now. Yesterday I closed it as usual. Thanks in advance
#1021 [15:25] <mattym> ??> slay12 account/trans-id
#1022 [15:25] <Absol> slay12: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1023 [15:25] <pdx> when I type Minecraft, Minecraft.dmg and server.jar pops up
#1024 [15:26] <mattym> ??> Mironstach launcher/log
#1025 [15:26] <Absol> Mironstach: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1026 [15:27] <mattym> pdx, Well the full log may have had some more info, but with the game log, it still just points to a hardware issue.
#1027 [15:28] * chey [webchat@206.209.15.7] has joined #minecrafthelp
#1028 [15:28] <Mironstach> When I open the launcher settings I have: Update to Beta Versions of launcher
#1029 [15:28] <Mironstach> Keep launcher open
#1030 [15:28] <chey> hi. so someone was helping me and asked me to download something. it restarted my computer so i didnt know if there was anything else i needed to do
#1031 [15:29] <mattym> Mironstach, The instructions show what needs to be on, make sure those settings are on.
#1032 [15:29] <Justin> Absol i may have figured out what it was. I was installing OBS to start streaming which is when it started to not work. I guess OBS is kinda glitched anyways i deleted it so now it works. Thanks anyways and for the help.
#1033 [15:29] <mattym> chey, Did you install/run the updated.
#1034 [15:29] <Mironstach> and open output log. When I tick keep launcher open and open output log the same game crash error message occurs
#1035 [15:29] <mattym> Mironstach, Its supposed to, read the rest of the instructions.
#1036 [15:30] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#1037 [15:30] <chey> i did and my game no longer crashes. thank you so much to everyone who helped me.
#1038 [15:30] <chey> i did and my game no longer crashes. thank you so much to everyone who helped me.
#1039 [15:30] * Justin [webchat@c-68-33-90-179.hsd1.md.comcast.net] has left #minecrafthelp
#1040 [15:30] <Mironstach> no step 6 does't occur
#1041 [15:30] <Mironstach> it just pops up to game crash again
#1042 [15:30] <Mironstach> it just pops up to game crash again
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#1045 [15:33] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1046 [15:33] <Mironstach> now a new window appeared waiting for log output but nothing happens
#1047 [15:35] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has joined #minecrafthelp
#1048 [15:36] <Mironstach> Somehow I got disconnected
#1049 [15:36] <Mironstach> Game Crash occurs when launching
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#1053 [15:49] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1054 [15:51] <pdx> https://paste.ubuntu.com/p/jgshz9vSGP/
#1055 [15:52] <mattym> pdx, Did you manage to find the file?
#1056 [15:52] <pdx> yes
#1057 [15:53] <mattym> pdx, Out of curiosity, what did you need to do to get there?
#1058 [15:53] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1059 [15:54] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1060 [15:55] <pdx> good question. ~/Library/Application Support/minecraft in a termial
#1061 [15:56] <pdx> I think. thanks what I did
#1062 [15:56] <mattym> pdx, Ok, makes sense
#1063 [15:58] <mattym> pdx, Yeah, basically it seems to be a hardware limitation, You may want to see if a much older version works.
#1064 [15:59] <pdx> how old? I've gone back to 1.9
#1065 [16:00] <mattym> pdx, Try 1.7.10
#1066 [16:00] * Waub [webchat@104-59-238-79.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1067 [16:00] <Waub> Could not connect to server. fix?
#1068 [16:01] <mattym> ??> Waub tools/hjt
#1069 [16:01] <Absol> Waub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1070 [16:01] <Absol> Waub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1071 [16:03] <Waub> https://paste.ubuntu.com/p/krdZZgWs7C/
#1072 [16:03] <mattym> Waub, Make sure all of your VPNs are off.
#1073 [16:04] <mattym> Waub, then do the following.
#1074 [16:04] <Waub> they should be
#1075 [16:04] <mattym> ??> Waub av/adwcleaner
#1076 [16:04] <Absol> Waub: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1077 [16:04] <Absol> Waub: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1079 [16:09] * xyMFS [webchat@badc092d.virtua.com.br] has joined #minecrafthelp
#1080 [16:12] <xyMFS> mojang doesn't answer my emails about my email issues. I don't receive any system emails and Idk what to do. Can you help me?
#1081 [16:13] <mattym> xyMFS, Did you already contact Mojang support?
#1082 [16:13] <xyMFS> Yep
#1083 [16:13] <xyMFS> 9 days ago
#1084 [16:13] <mattym> xyMFS, See here https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1085 [16:13] <xyMFS> Ok. I just need to wait?
#1086 [16:13] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1087 [16:13] <mattym> xyMFS, Yes
#1088 [16:14] <pdx> I get exit code 6 in the report for 1.7.10 and exit code 255 for 1.13.2
#1089 [16:15] <pdx> should I just assume that this computer will not allow Minecraft to be played, even on older versions?
#1090 [16:15] <mattym> pdx, Are you sure that there are not available graphics driver updates through the Mac update app?
#1091 [16:15] <pdx> ill check again
#1092 [16:15] <xyMFS> Thank you very much, I don't need to send any other email?
#1093 [16:15] * Waub [webchat@104-59-238-79.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1094 [16:16] <mattym> xyMFS, Nope
#1095 [16:16] <xyMFS> ok txs
#1096 [16:17] <Waub> i as told to come back and follow intructions
#1097 [16:17] <mattym> Waub, Try to login and start the game again.
#1098 [16:17] * xyMFS [webchat@badc092d.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1099 [16:18] <Waub> still the same thing
#1100 [16:18] <mattym> Waub, Are you on a home, or public internet connection?
#1101 [16:18] <Waub> home
#1102 [16:20] <mattym> Waub, You may need to try removing the VPNs
#1103 [16:20] <Waub> i dont think i have any VPN's on?
#1104 [16:23] * ThornyFox [webchat@mta-98-4-173-138.buffalo.rr.com] has joined #minecrafthelp
#1105 [16:23] <ThornyFox> Ever since I left the 1.10 beta, I've been experiencing problems with the textures of skins. For example, the arm sizes have randomly swapped upon selection, causing slim to be default and unchangeable. A similar error occurred with the default skins, swapping Steve and Alex. This placed Alex first in the list, and I am unable to change my skin. A
#1106 [16:23] <ThornyFox> small glitch ruined the faces of the two default skins on the "Friends" tab as well. Alex's head now blocks out half of Steve's, which I find bothersome, as the two used to appear beside one another. Similar to this glitch, in Realms settings, the "Multiplayer" tab displays three Alex heads. Before I left the beta, Steve's head accompanied Alex's,
#1107 [16:23] <ThornyFox> similar to the "Friends" tab. I recently browsed the Marketplace when I noticed most skin packs listed the skins by gender. Strange enough, most of them listed the genders in a certain order, which was this: female, male, female, male. This caused almost all skin packs to begin with one gender, which makes that gender appear to be superior to the o
#1108 [16:23] <ThornyFox> ther. I find these glitches strange and disturbing. I have uninstalled Minecraft and reset the game's da
#1109 [16:23] * Absol kicked ThornyFox from #minecrafthelp (Reason: hornyFox :Stop spamming)
#1110 [16:24] <pdx> no graphics driver updates
#1111 [16:25] * Evo [webchat@host-195-80-129-217.wtvk.pl] has joined #minecrafthelp
#1112 [16:25] <Evo> Hi, i cant load a singleplayer world
#1113 [16:25] <Evo> im getting this message
#1114 [16:25] <Evo> The game crashed whilst mouseclicked event handler
#1115 [16:25] <Evo> Error: java.lang.IllegalStateException: failed to create a child event loop
#1116 [16:26] <Evo> and the fixes i found dont give any results
#1117 [16:26] <mattym> ??> Evo tools/hjt
#1118 [16:26] <Absol> Evo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1119 [16:26] <Absol> Evo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1120 [16:26] <Evo> kk
#1121 [16:27] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#1122 [16:28] <Evo> https://paste.ubuntu.com/p/yCHvsvBDYf/
#1123 [16:29] <Waub> mattym anythign else i could do and were would i check if i have VPN's on
#1124 [16:30] <mattym> Waub, At this point I am not concerned with them being on, just that you remove them completely.
#1125 [16:30] <mattym> Evo, Try uninstalling Akamai Netsession and restarting the computer.
#1126 [16:30] <Waub> i double checked and dont think any are installed
#1127 [16:31] <Evo> ok
#1128 [16:31] <mattym> Evo, Both Windsrcibe and TunnelBear are installed.
#1129 [16:31] <mattym> oops
#1130 [16:31] <mattym> Waub, Both Windsrcibe and TunnelBear are installed.
#1131 [16:32] * Evo [webchat@host-195-80-129-217.wtvk.pl] has quit. (Quit: webchat.esper.net)
#1132 [16:32] <Waub> i didn't know those were VPN's my bad
#1133 [16:34] <Waub> i deleted windscribe and tunnel bear what next
#1134 [16:35] <mattym> Waub, Restart the computer, then try the game again.
#1135 [16:37] * Evo [webchat@host-195-80-129-217.wtvk.pl] has joined #minecrafthelp
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#1138 [16:37] <Evo> Yea still same thing
#1139 [16:38] <nomed> hi
#1140 [16:38] <Evo> my crashlog https://paste.ubuntu.com/p/hg26R2w66p/
#1141 [16:39] <mattym> Evo, Ok, do you know how to edit the JVM Arguments?
#1142 [16:39] <Evo> not really
#1143 [16:39] <Evo> but i have google so i can manage :D
#1144 [16:39] <mattym> Evo, Ok, open up the launcher, and go to the Launch Options tab, and make sure the Advanced Settings option is on.
#1145 [16:39] * nomed [webchat@225-122-196-200.skybandalarga.com.br] has quit. (Client Quit)
#1146 [16:40] <Evo> k got it
#1147 [16:40] <mattym> Evo, Now click on the Latest Release profile you see there.
#1148 [16:40] * Waub [webchat@104-59-238-79.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1149 [16:40] <Evo> ok
#1150 [16:41] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#1151 [16:41] <mattym> Evo, In that profile, turn on the JVM Arguments, go to the end of the text in the box next to it, add a space then: -Djava.net.preferIPv4Stack=true
#1152 [16:41] <mattym> Evo, Then save the profile, go back to the News tab of the launcher, and start the game using the Latest Release profile.
#1153 [16:42] * pdx [webchat@97-82-111-107.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#1154 [16:43] <Waub> PC restarted still could not connect?
#1155 [16:43] <mattym> Waub, Can you get a new HJT report please.
#1156 [16:43] <mattym> ??> Waub tools/hjt
#1157 [16:43] <Absol> Waub: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1158 [16:43] <Absol> Waub: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1159 [16:44] <Waub> https://paste.ubuntu.com/p/KwRFYZj5Q2/
#1160 [16:46] <Evo> Nothing changed
#1161 [16:46] <Evo> still same error
#1162 [16:46] * Hope [webchat@c-73-3-232-125.hsd1.co.comcast.net] has joined #minecrafthelp
#1163 [16:47] <mattym> Evo, Are you sure are running it with the Latest Release profile? And are you sure you properly added the setting?
#1164 [16:47] <mattym> ??> Waub info/mcleaks
#1165 [16:47] <Absol> Waub: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1166 [16:47] <Absol> Waub: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1167 [16:47] <mattym> ??> Waub win/hosts/edit
#1168 [16:47] <Absol> Waub: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1169 [16:47] <Absol> Waub: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1170 [16:47] <Hope> Hi all... I have a question.
#1171 [16:48] <Hope> My son wants to play multiplayer as he has done many, many times but now when he clicks on a server, he gets an authentication error, servers are under maintenance.
#1172 [16:49] <Hope> I've watched a ton of youtube videos but all seem to just say to log out and back in again and I've done that over and over with no success.
#1173 [16:49] <Evo> yup im sure here are the arguments https://paste.ubuntu.com/p/QHTbsnzWzk/
#1174 [16:50] <mattym> Hope, try the following
#1175 [16:50] <mattym> ??> Hope win/reinst
#1176 [16:50] <Absol> Hope: You may need to reinstall the locally installed files that Minecraft puts into place.
#1177 [16:50] <Absol> Hope: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1178 [16:51] * naturephantom [webchat@c-76-103-172-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#1179 [16:51] <naturephantom> Help! Me and my brother can no longer connect to LAN despite it working before(basically a few days ago) and we are on the same internet
#1180 [16:51] <mattym> Evo, Is your computer a personal one, and not work/school supplied, and are you on a home network?
#1181 [16:51] <Evo> yes
#1182 [16:51] <Waub> TY :)
#1183 [16:51] * Evo [webchat@host-195-80-129-217.wtvk.pl] has quit. (Quit: webchat.esper.net)
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#1187 [16:54] * NoBestName [webchat@172-97-197-207.cpe.distributel.net] has joined #minecrafthelp
#1188 [16:55] <NoBestName> Hi ;
#1189 [16:55] * Ramanga2 [webchat@dsl-187-136-149-147-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1190 [16:55] <NoBestName> i have a little issue with my minecraft, and the only solution if found on the web was to come here -
#1191 [16:55] <NoBestName> io.netty.channel.abstractchannel$annotatedsocketexception
#1192 [16:57] <NoBestName> i can not use the direct connection to join my friend's land + i can't see any land games by scaning my local network
#1193 [16:57] <Evo> +mattym any idea what i can do ? i tried reinstalling java, minecraft, tuning off any antyviruses and programs that may cause java problems. but nothing helps
#1194 [17:00] <Ramanga2> Excuse I'm not american so my english isn't perfect; but I have a problem in my game with something about the graphics cards and the support page told me about paste this link here ( https://paste.ubuntu.com/p/V7Yg3p6X4W/ ). Sooooooooo I'm just waiting here (? 'XD
#1195 [17:02] <mattym> Ramanga2, that computer is too old.
#1196 [17:03] <mattym> Evo, we have already tried all the know fixes we have for that issue.
#1197 [17:03] <Ramanga2> Really? :'u
#1198 [17:05] <thgilfodrol> Evo: can you try renaming your .minecraft folder to ".minecraft-old."?
#1199 [17:05] <thgilfodrol> ??> Evo win/.minecraft
#1200 [17:05] <Absol> Evo: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1201 [17:06] <thgilfodrol> Evo: after you do that, try launching 1.13.2 via a new profile
#1202 [17:07] <Evo> ok
#1203 [17:09] <Hope> Thank you!!!! It worked. You're the best
#1204 [17:09] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#1205 [17:11] <UmbreonGurl> I recently had my account hacked and had a colossal freakout. When I went and submitted my support ticket, I now realize I didn't have all the information in it I now know. Granted, it's still likely sufficient information, but I was looking for a way to edit my support ticket and couldn't seem to find a way. If/when the support people contact me w
#1206 [17:11] <UmbreonGurl> ill I be able to add more information?
#1207 [17:11] <thgilfodrol> UmbreonGurl: yes, you'll be able to reply with more information
#1208 [17:12] <UmbreonGurl> Awesome. Thanks. I've never used their support before so I wasn't exactly sure how it worked.
#1209 [17:12] <thgilfodrol> UmbreonGurl: no problem, good luck
#1210 [17:13] <Evo> no luck :(
#1211 [17:13] <thgilfodrol> ??> Evo av/adwcleaner
#1212 [17:13] <Absol> Evo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1213 [17:13] <Absol> Evo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1214 [17:14] <UmbreonGurl> Also, a follow up question. Is there any time limit to dispute email changes? I've been clicking the link in the email (It's from jan20) and it said that an error occured. I'm assuming it's because I found out too late?
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#1217 [17:17] <thgilfodrol> UmbreonGurl: perhaps; I wouldn't know. chances are you'll still be able to work it out with Mojang support though
#1218 [17:18] <UmbreonGurl> Alright sweet. I just wasn't sure how picky they would be about everything. Every support seems to be different in that regard.
#1219 [17:18] <thgilfodrol> UmbreonGurl: that it is. so long as you have the transaction id you should be golden (don't post it here)
#1220 [17:19] <UmbreonGurl> Therein lies my problem. I have a transaction id from when i bought a realm for that account, but my paypal doesn't seem to go that far back. Do they archive data?
#1221 [17:19] <UmbreonGurl> I remember getting the game in 2012ish or late 2011
#1222 [17:19] <thgilfodrol> UmbreonGurl: ah yeah, that'd make sense
#1223 [17:19] <mattym> UmbreonGurl, Unfortunately Paypal only goes back 7 years in their archive.
#1224 [17:20] <UmbreonGurl> Is there any other way to perhaps get my hands on that id?
#1225 [17:20] <mattym> UmbreonGurl, Are you sure it was purchased via Paypal?
#1226 [17:21] <UmbreonGurl> Positive.
#1227 [17:21] <UmbreonGurl> I didn't have one of my own at the time so I remember begging my mom to let me use hers.
#1228 [17:21] * Evo [webchat@host-195-80-129-217.wtvk.pl] has joined #minecrafthelp
#1229 [17:21] <mattym> UmbreonGurl, I know their online system only goes back 7 years, but you may want to try contacting Paypal support to see if than can find older stuff.
#1230 [17:22] <UmbreonGurl> Alright will do.
#1231 [17:22] <Evo> well, it got rid of few adware files but still same error
#1232 [17:27] <UmbreonGurl> I'm assuming once I get that id, it's pretty likely I'll get my account back?
#1233 [17:27] <mattym> UmbreonGurl, With the ID, yes.
#1234 [17:27] <thgilfodrol> Evo: can you go to the windows firewall settings page, click on "allow a program through windows firewall" on the left hand side, and tell me what checkboxes are toggled for "Java(TM) Platform SE Binary"?
#1235 [17:28] <thgilfodrol> Evo: if there are multiple, that's fine
#1236 [17:29] <Evo> there are two, one is on public other on private
#1237 [17:29] <UmbreonGurl> On the bright side, I have a second account I can play on in the meantime lol. I feel bad for the support. They seem really backed up with tickets right now. Thanks for all the help!
#1238 [17:29] <thgilfodrol> Evo: are both enabled for private, at least?
#1239 [17:30] <Evo> only one
#1240 [17:31] <thgilfodrol> Evo: can you enable private for both?
#1241 [17:31] <Evo> yup
#1242 [17:31] <Evo> i did
#1243 [17:31] <Evo> im trying to run it now
#1244 [17:31] <thgilfodrol> Evo: now save the settings, restart the launcher, and try launching again
#1245 [17:32] <Evo> ok
#1246 [17:34] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#1247 [17:36] <Evo> a valiant effort. but sadly not working
#1248 [17:36] <Crimson> I'm still crashing today, I still have my dxdiag logs and the newest crash log
#1249 [17:37] <mattym> Evo, One of the previous steps you took will have likely reset the JVM argument. If its not still there, re-add it
#1250 [17:37] <mattym> Crimson, Lets see the links again.
#1251 [17:37] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has joined #minecrafthelp
#1252 [17:37] <Crimson> Newest Crash Log:https://paste.ubuntu.com/p/6xNKVKxby5/
#1253 [17:38] <Crimson> DxDiag Log: https://paste.ubuntu.com/p/gFGWk6JyTB/
#1254 [17:38] <mattym> Crimson, Doesnt look like that driver was updated.
#1255 [17:38] <BraxPro> i am not able to connect to minecraft and a pop up appears that says that the ABI is not expected
#1256 [17:38] <mattym> BraxPro, Is it on a Mac?
#1257 [17:38] <BraxPro> yes
#1258 [17:38] <Crimson> Hold on I think I copied the old file
#1259 [17:39] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has quit. (Client Quit)
#1260 [17:39] <mattym> Crimson, Likely, its dated yesterday.
#1261 [17:39] <mattym> BraxPro, One moment.
#1262 [17:40] <Crimson> https://paste.ubuntu.com/p/Jd4SjbfCPP/
#1263 [17:40] <mattym> Crimson, Ok yeah, as expected, not a driver issue.
#1264 [17:41] <BraxPro> this also happened after i downloaded discord
#1265 [17:42] <mattym> BraxPro, We know a potential fix for the issue, but I need to double check some info on how to do it for a Mac.
#1266 [17:42] <BraxPro> ok
#1267 [17:43] <Evo> still no luck
#1268 [17:43] * Carley [webchat@96-75-240-74-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1269 [17:44] <mattym> Evo, Does your network use a modem/router combo or modem and router? If so is there a second router anywhere in the network?
#1270 [17:44] <Carley> My Minecraft will not connect to any public servers on any release
#1271 [17:44] <Carley> How do I fix this
#1272 [17:45] <BraxPro> did you find out how to fix it on mac
#1273 [17:45] <Carley> Im on windows 10
#1274 [17:46] <mattym> BraxPro, Do you know how to open up the Terminal app?
#1275 [17:46] <BraxPro> no
#1276 [17:46] <Evo> ive got a combo
#1277 [17:46] <BraxPro> whats the Terminal app?
#1278 [17:46] <mattym> Evo, With no other routers on the network?
#1279 [17:47] <mattym> BraxPro, Nvm that. Open up the Finder app. and in the goto folder enter ~/Library/Application Support/minecraft
#1280 [17:47] <Evo> yup only one main device
#1281 [17:47] <mattym> Evo, If you can access the router settings, see if it has a firewall you can disable.
#1282 [17:47] <Evo> ok
#1283 [17:49] <BraxPro> i dont have a goto folder
#1284 [17:50] <mattym> BraxPro, Try entering it in the address bar of the Finder app
#1285 [17:50] <BraxPro> its called a goto folder?
#1286 [17:51] <BraxPro> Its not there
#1287 [17:51] <mattym> BraxPro, Try entering ~/Library/Application Support/minecraft into the address bad on the Finder app.
#1288 [17:52] <BraxPro> i uninstalled minecraft when i saw it wasnt working, should I redownload
#1289 [17:53] <mattym> BraxPro, Lets try this first
#1290 [17:53] <mattym> ??> BraxPro mac/reinst
#1291 [17:53] <Absol> BraxPro: You may need to reinstall the locally installed files that Minecraft puts into place.
#1292 [17:53] <Absol> BraxPro: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1293 [17:53] <Carley> #minecrafthelp I cannot connect to any public servers on any release. I've tried different servers, different wifis, uninstalling and reinstalling, and restarting my computer.
#1294 [17:53] <mattym> BraxPro, After you have done that, reinstall the game and try again.
#1295 [17:53] <mattym> Carley, What happens when you try to join them
#1296 [17:54] <BraxPro> what is a terminal?
#1297 [17:55] <Carley> After trying to add them to my server list they never stop pinging and never establish a connection. Using direct connect, it says "failed to authenticate your connection."
#1298 [17:55] <tyteen4a03> ??> BraxPro mac/terminal
#1299 [17:55] <Absol> BraxPro: You can reach the Terminal by going to Applications > Utilities > Terminal. Alternatively, search for Terminal in the Finder.
#1300 [17:56] * Nick [webchat@host86-149-191-53.range86-149.btcentralplus.com] has joined #minecrafthelp
#1301 [17:56] <Carley> When I tried connecting to a server on an older release it added to my server list, but says Failed to connect everytime.
#1302 [17:56] <BraxPro> i put it into the terminal and clicked enter, but it didnt do anything
#1303 [17:56] * Nick is now known as Guest87689
#1304 [17:57] <tyteen4a03> BraxPro: did you paste that command in?
#1305 [17:58] <BraxPro> yeah i just did
#1306 [17:58] <BraxPro> wiat do i have to paste the curl-L also?
#1307 [17:58] <Carley> I have never been able to connect to a server on this computer (its new). using the same account on old computers I was able to.
#1308 [17:59] <mattym> BraxPro, You need the entire command: curl -L https://git.io/rmc | sh
#1309 [17:59] <BraxPro> ok just did that, should I now reinstall the game?
#1310 [17:59] <mattym> BraxPro, Yes
#1311 [17:59] <Guest87689> forgot my password and cant access the email thats tied into my account, not clue what to do
#1312 [17:59] <mattym> ??> Carley launcher/relog
#1313 [17:59] <Absol> Carley: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1314 [18:00] <mattym> Guest87689, You will need to contact Mojang.
#1315 [18:00] <mattym> ??> Guest87689 account/send-email
#1316 [18:00] <Absol> Guest87689: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1317 [18:00] <Absol> Guest87689: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1318 [18:00] * Evo [webchat@host-195-80-129-217.wtvk.pl] has quit. (Quit: webchat.esper.net)
#1319 [18:01] <BraxPro> it still says that it has an ABI that is not expected
#1320 [18:01] <mattym> BraxPro, Ok, go back to the terminal
#1321 [18:02] <mattym> BraxPro, Type the following command: open ~/Library/Application Support/minecraft
#1322 [18:03] <Carley> Now it loads longer when joining a server, however it still does not connect.
#1323 [18:04] <mattym> Carley, Same error?
#1324 [18:04] <Carley> this time it just said timed out. I will try again
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#1326 [18:04] * Evo [webchat@host-195-80-129-217.wtvk.pl] has joined #minecrafthelp
#1327 [18:04] <BraxPro> it says the files do not exist
#1328 [18:05] <mattym> BraxPro, Ok try this command instead: open ~/Library/Application\ Support/minecraft
#1329 [18:05] <Carley> Again Timed out. should I try uninstalling and reinstalling again?
#1330 [18:05] <mattym> open ~/Library/Application Support/minecraft
#1331 [18:05] <mattym> ??> Carley tools/hjt
#1332 [18:05] <Absol> Carley: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1333 [18:05] <Absol> Carley: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1334 [18:05] <BraxPro> ok, it worked and it opened up a new tab
#1335 [18:05] <mattym> BraxPro, What folders do you see listed in that window?
#1336 [18:06] <Evo> ok, i turned of my routers firewall, and suprisingly that made no difference. Thank you for your help, i need to suspend this for now.
#1337 [18:06] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1338 [18:07] <Carley> https://paste.ubuntu.com/p/HvCdgHJY8k/
#1339 [18:07] <BraxPro> Assets, Launcher, Libraries, Logs, resourcepacks, runtime, saves, screenshots, versions
#1340 [18:08] <mattym> Carley, Is this a personal computer, or Work/school provided one?
#1341 [18:08] <mattym> BraxPro, Ok, go into the Launcher folder.
#1342 [18:08] <Carley> Personal, but im on public wifi at the moment
#1343 [18:08] <mattym> Carley, That could be an issue, but try the following as well.
#1344 [18:08] <mattym> ??> Carley av/mcafee/uninstall
#1345 [18:08] <Absol> Carley: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1346 [18:09] <Carley> I get the same issues at home.
#1347 [18:09] <Carley> Am I putting my computer at risk by uninstalling my antivirus software?
#1348 [18:09] <mattym> BraxPro, In the launcher folder, delete the folder called runtime, and also delete the file called .version
#1349 [18:09] <mattym> BraxPro, Then try to start the game again.
#1350 [18:10] <mattym> Carley, McAfee is sorta crap to begin with. The default Windows antivirus options is sufficient and non-problem causing.
#1351 [18:10] <Carley> Ok I just want to be sure.
#1352 [18:11] <mattym> Crimson, Yeah, that issue still looks like a Java issue, and I remember we tried setting it to use the updated java and still had issues correct?
#1353 [18:11] * Lord_of_Life [~Lord@79.125.198.89] has joined #minecrafthelp
#1354 [18:11] <Crimson> Correct
#1355 [18:11] <mattym> Crimson, Ok, there was a recent launcher update, so lets try the following.
#1356 [18:11] <mattym> ??> Crimson win/reinst/full
#1357 [18:11] <Absol> Crimson: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1358 [18:11] <Absol> Crimson: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#1359 [18:12] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has quit. (Quit: webchat.esper.net)
#1360 [18:13] <Carley> After this finishes uninstalling, do i try to connect again or?
#1361 [18:13] <mattym> Carley, When it finishes, restart when it tells you to. Then try the servers again.
#1362 [18:14] <Carley> Ok
#1363 [18:17] * Toshibro [webchat@dsl-208-102-108-213.fuse.net] has joined #minecrafthelp
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#1367 [18:21] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has joined #minecrafthelp
#1368 [18:21] <BraxPro> it is still not working
#1369 [18:22] <mattym> BraxPro, You said you had previously uninstalled the game? How did you do that?
#1370 [18:22] <BraxPro> put it in the trash and emptied it
#1371 [18:22] <mattym> BraxPro, Put what in the trash?
#1372 [18:22] <BraxPro> the launcher and the game
#1373 [18:23] <BraxPro> it still says the same thing about the ABI not being expected
#1374 [18:23] <mattym> BraxPro, Ok, if you dont mind, I would like to use a remote control tool to try and get more info and fix it.
#1375 [18:24] <BraxPro> ok
#1376 [18:24] <BraxPro> how do you do that
#1377 [18:24] <Carley> Hm
#1378 [18:24] <Carley> It says incomplete uninstallation
#1379 [18:25] * KArl [webchat@ip68-224-7-80.lv.lv.cox.net] has joined #minecrafthelp
#1380 [18:25] <mattym> ??> BraxPro tools/teamviewer/quick-support
#1381 [18:25] <Absol> BraxPro: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#1382 [18:25] <Absol> BraxPro: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1383 [18:25] <KArl> Can I party with someone on the nintendo switch?
#1384 [18:25] <mattym> Carley, Try restarting the computer.
#1385 [18:25] <mattym> KArl, What version are you on?
#1386 [18:26] <KArl> I dont know.
#1387 [18:26] <mattym> KArl, What device are you playing on?
#1388 [18:26] <KArl> PC
#1389 [18:26] <mattym> KArl, What game version number does it say when you start it?
#1390 [18:26] <KArl> 2.1.2474
#1391 [18:26] <BraxPro> is this a safe thing to use
#1392 [18:27] * Carley [webchat@96-75-240-74-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#1393 [18:27] <mattym> KArl, That would be a Java version, so no you cannot
#1394 [18:27] <mattym> BraxPro, It will let me control the computer, but otherwise is safe.
#1395 [18:28] <KArl> mattym i think i have the windows 10 version too
#1396 [18:28] <KArl> thanks for helping me btw
#1397 [18:28] <BraxPro> will it give you access to my computer in the future or will it only run for a certain amount of time
#1398 [18:28] <mattym> BraxPro, It will run till we are done, then you can close the connection
#1399 [18:29] <mattym> KArl, Win10 version can.
#1400 [18:29] <BraxPro> ok, ill trust you for this
#1401 [18:30] <BraxPro> i cant run it because the link was for microsoft
#1402 [18:30] <mattym> BraxPro, Sorry, though it went to the page, one sec
#1403 [18:30] * Carley [webchat@96-75-240-74-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1404 [18:31] <mattym> BraxPro, Here https://download.teamviewer.com/download/TeamViewerQS.dmg
#1405 [18:31] <mattym> BraxPro, Once you have it run just type in the chat: /msg mattym followed by the teamviewer ID and password
#1406 [18:32] <Carley> Attempting to uninstall mcafee again
#1407 [18:36] * Crimson [webchat@c-71-201-23-51.hsd1.il.comcast.net] has joined #minecrafthelp
#1408 [18:36] <Crimson> Newest Crash Log:https://paste.ubuntu.com/p/xHRmFVKvTF/
#1409 [18:37] <mattym> Crimson, We already tried ADWcleaner right?
#1410 [18:37] <Crimson> Yes
#1411 [18:37] <BraxPro> what was the form for team viewer
#1412 [18:37] <mattym> BraxPro, What do you mean?
#1413 [18:37] <BraxPro> i have the id stuff but what do i do with it
#1414 [18:38] <mattym> Crimson, Yeah, it seems to get hung up on random Java segments. Not seen it do that, and not sure what else to troubleshoot with it
#1415 [18:38] <mattym> BraxPro, You should see a new tab on the chat with my name, just click that and type the info there
#1416 [18:39] <BraxPro> i dont see a new tab
#1417 [18:39] <mattym> BraxPro, Not on the browser itself, just somewhere on the chat window
#1418 [18:39] <BraxPro> i dont see it
#1419 [18:40] <mattym> BraxPro, And now?
#1420 [18:40] * Carley [webchat@96-75-240-74-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1421 [18:40] <BraxPro> still nothing
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#1424 [18:41] <Crimson> I don't know if it'll help or not but it seems like the crash log changes even if I launch it without changing anything
#1425 [18:41] <mattym> BraxPro, Hit the button that shows 3 lines on the top left
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#1427 [18:43] * Liam5 [webchat@d154-5-208-221.bchsia.telus.net] has joined #minecrafthelp
#1428 [18:44] <Liam5> Hi im looking to migrate my account to a new email but I do not have access to the old email
#1429 [18:44] <Liam5> what do i do?
#1430 [18:44] * Liam5 [webchat@d154-5-208-221.bchsia.telus.net] has quit. (Client Quit)
#1431 [18:45] <Carley> Mcafee is off my computer, but now when I try to connect it says "Internal exception: java.io.IOExecption: An existing connection was forcibly closed by the remote host"
#1432 [18:45] <Carley> i think i might need to try it on my home private wifi network
#1433 [18:46] <Carley> Thank you for all your help. Have a good night.
#1434 [18:47] * Carley [webchat@96-75-240-74-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#1435 [19:01] * bart [webchat@93.107.155.242] has joined #minecrafthelp
#1436 [19:02] <bart> I need to change my email! but i cannot acces my old email the one that i have been registered like 8 years ago beacsue it was wiped due to inactivity and i need to change to a new one!
#1437 [19:02] <mattym> bart, You will need to contact Mojang.
#1438 [19:02] * BraxPro [webchat@dynamic-216-21-200-24.tidewater.net] has quit. (Quit: webchat.esper.net)
#1439 [19:02] <mattym> ??> bart account/send-email
#1440 [19:02] <Absol> bart: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1441 [19:02] <Absol> bart: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1442 [19:03] <bart> guys i bought the game 8 years ago which i obviously dont have the transaction id , liek i rememeber the paswword but i cant acces my eamil
#1443 [19:04] <mattym> ??> bart account/trans-id
#1444 [19:04] <Absol> bart: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1445 [19:07] * Sam [webchat@104-159-167-206.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
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#1447 [19:17] * hurpmadurp [webchat@host-72-174-188-68.ldv-co.client.bresnan.net] has joined #minecrafthelp
#1448 [19:18] <hurpmadurp> I need some help with cross play
#1449 [19:19] <mattym> hurpmadurp, We don't really specialize in the versions of the game that support that. But explain the problem, and we can try to point you in the right direction.
#1450 [19:20] <hurpmadurp> well my question is if I am playing on pc is it at all possible to play with someone else who is on xbox360?
#1451 [19:20] <mattym> hurpmadurp, Xbox 360, has not crossplay at all.
#1452 [19:21] <hurpmadurp> ok I didn't really think it would work. Thank you for your help!
#1453 [19:57] * Wiill23 [webchat@179-199-57-255.user.veloxzone.com.br] has joined #minecrafthelp
#1454 [19:58] <Wiill23> I needed some help to fix the snowgolem behaviour in my world. possibly file related
#1455 [20:28] * Optiker [webchat@67.158.236.140] has joined #minecrafthelp
#1456 [20:31] <Optiker> When generating world, crashes with message "The game crashed whilst unexpected error
#1457 [20:31] <Optiker> Error: java.lang.IndexOutOfBoundsException" Was working a few days ago. Haven't played in a long time, then a few days ago it updated launcher and JAR. Played OK. Today, started updating again and something went wrong. Launched, but then above error. How do I re-update and/or reinstall?
#1458 [20:34] * Fros [webchat@sdbron4408w-grc-02-74-12-129-246.dsl.bell.ca] has joined #minecrafthelp
#1459 [20:35] * InDoToRiUs [webchat@45.251.104.30] has joined #minecrafthelp
#1460 [20:36] <InDoToRiUs> my minecraft wont open
#1461 [20:36] <InDoToRiUs> it keeps on crashing :(
#1462 [20:37] <Fros> I've been having troubles in trying to launch Minecraft. I think it may be related to either Java or the opengl32.dll
#1463 [20:37] <InDoToRiUs> thats whats happening yo me rn
#1464 [20:37] <Fros> it says stuff like 'Error: java.lang.IllegalStateException: GLFW error 65544: WGL: Failed to load opengl32.dll: Error performing inpage operation.'
#1465 [20:37] <InDoToRiUs> yea
#1466 [20:37] <InDoToRiUs> mines says mincraft quit unexpectaly
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#1468 [20:41] * kyle [webchat@180.117-30-64.ftth.swbr.surewest.net] has joined #minecrafthelp
#1469 [20:42] * kyle is now known as Guest16648
#1470 [20:42] <Guest16648> hey im trying to launch 1.12.2 and it keeps saying error Unable to save download. yo_ng.lan
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#1475 [20:51] * f [webchat@184-96-175-96.hlrn.qwest.net] has joined #minecrafthelp
#1476 [20:52] <f> Yo
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#1478 [21:01] * CaptainViper [webchat@c-73-39-33-91.hsd1.dc.comcast.net] has joined #minecrafthelp
#1479 [21:02] <CaptainViper> When I try to play with mods I get this crash
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#1481 [21:23] * Hammer [webchat@125-238-195-210-fibre.sparkbb.co.nz] has joined #minecrafthelp
#1482 [21:25] <Hammer> Hello, I'm having trouble with connecting to my sister's LAN world. I've tried everything I've found online and yet no luck. I was wondering if you guys could help me with this? Many thanks
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#1487 [21:50] * Chris [webchat@c-76-105-139-110.hsd1.or.comcast.net] has joined #minecrafthelp
#1488 [21:50] <Chris> hello
#1489 [21:51] <Chris> It says I cannot download launch1, how do I download launch1?
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#1491 [21:54] * KapSig [webchat@208-75-102-6.wickedbroadband.com] has joined #minecrafthelp
#1492 [21:54] <KapSig> What's good gents
#1493 [21:57] <KapSig> Here's the question
#1494 [21:57] <KapSig> Is it possible to get my MC account migrated to Mojang w/o the original email?
#1495 [22:01] <Andrio> KapSig, no; you will need that email address to log in anyway.
#1496 [22:01] <Andrio> KapSig, see https://help.mojang.com/customer/portal/articles/329530-my-email-account-has-changed-
#1497 [22:02] <KapSig> I have gotten into MC w/o that email for 10 years. It was my parents email cause I made it so long ago, and I ain't feeling asking them for it considering they might not know either
#1498 [22:02] <KapSig> I can hop on multiplayer right now with no trouble. It's just getting into realms
#1499 [22:22] * tall [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1500 [22:23] <tall> hello! i was wondering if there is away to stop items from clumping together, that way say if i mine in a straight line theres each individual cobble where it was picked, instead of it clumping to something stacks at the end of my mining
#1501 [22:26] * williamcll [webchat@203-198-205-057.static.netvigator.com] has joined #minecrafthelp
#1502 [22:26] <williamcll> Hello
#1503 [22:27] <williamcll> I have an issue with the minecraft launcher
#1504 [22:27] <williamcll> It doesn't open
#1505 [22:27] <williamcll> the issue started happening from yesterday
#1506 [22:28] <williamcll> I noticed that the nativelauncher updated and then the issue appeared
#1507 [22:39] * Nick4 [webchat@71-217-85-146.rcmt.centurylink.net] has joined #minecrafthelp
#1508 [22:39] <Andrio> tall, I believe there is not
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#1510 [22:39] <Andrio> williamcll, does it appear in the taskbar?
#1511 [22:41] <williamcll> no
#1512 [22:42] <williamcll> doesn't even appear on task manager either Andrio
#1513 [22:42] <williamcll> sfc and DISM doesn't show anything is corrupt
#1514 [22:42] <williamcll> Do you know where I can download earlier versions of the minecraft launcher?
#1515 [22:46] <Andrio> williamcll, tried uninstalling and reinstalling it?
#1516 [22:46] <Andrio> williamcll, I don't
#1517 [22:48] <williamcll> yes, doesn't work
#1518 [22:48] <williamcll> I think the issue is with the launcher
#1519 [22:48] <williamcll> But I can't confirm it unless i have an old version of the launcher
#1520 [22:51] <williamcll> brb
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#1522 [23:50] * crayfor [webchat@c-73-254-111-170.hsd1.wa.comcast.net] has joined #minecrafthelp
#1523 [23:50] <crayfor> Hi.
#1524 [23:53] * williamcll [webchat@203-198-205-057.static.netvigator.com] has joined #minecrafthelp
#1525 [23:53] <williamcll> hello I am back
#1526 [23:53] <williamcll> @Andrio do you have a solution?