#1 [00:01] * dnja18 [webchat@dynamic.etv.net] has joined #minecrafthelp
#2 [00:04] <dnja18> I am having issues getting past the launcher. It's a fresh install of Minecraft, No firewall, no anti-virus. I open the launcher it says downloading manifest when a new box opens up saying unable to update native minecraft launcher. It's a fresh install so no files have been downloaded since it fails
#3 [00:05] <mattym> ??> dnja18 tools/hjt
#4 [00:05] <Absol> dnja18: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#5 [00:05] <Absol> dnja18: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#6 [00:05] * Gio1272ify [webchat@76-218-235-130.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#7 [00:05] <Gio1272ify> Anybody in here?
#8 [00:05] <Gio1272ify> i need help
#9 [00:06] <mattym> Gio1272ify, Explain what you need help with.
#10 [00:06] <Gio1272ify> im having an issue with loading minecraft
#11 [00:07] <mattym> Gio1272ify, What happens when you try to?
#12 [00:07] <dnja18> Here is the link you requested https://paste.ubuntu.com/p/8BrC22bbQb/
#13 [00:07] <Gio1272ify> it goes to the Mojang Load screen and than it takes me back to the launcher and says it crashed
#14 [00:08] * Midget [webchat@c-73-193-10-157.hsd1.wa.comcast.net] has joined #minecrafthelp
#15 [00:08] <Gio1272ify> and the Crash log is a bit odd
#16 [00:08] <mattym> ??> Gio1272ify launcher/log
#17 [00:08] <Absol> Gio1272ify: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#18 [00:08] <Midget> im not getting the recovery email
#19 [00:08] <mattym> dnja18, Nothing seems out of place there. Can you try removing anything it did install, and try a fresh installer download.
#20 [00:09] <Midget> anyone know what to do if you dont get the recovery email?
#21 [00:09] <mattym> Midget, Have you checked any spam/junk folders in your email?
#22 [00:09] <Midget> yews
#23 [00:09] <Midget> yes*
#24 [00:09] <mattym> Midget, Have you tried different emails to get the reset sent to?
#25 [00:09] <Midget> nothing not in promotions either
#26 [00:10] <Midget> yes
#27 [00:10] <mattym> Midget, If you dont get the email, you will need to contact Mojang.
#28 [00:10] <Gio1272ify> ok so its says it crashed with Exit code 1?
#29 [00:10] <mattym> ??> Midget account/send-email
#30 [00:10] <Absol> Midget: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#31 [00:10] <Absol> Midget: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#32 [00:10] <mattym> Gio1272ify, We need the full log as detailed in the instructions.
#33 [00:10] <Midget> I did and still nothing
#34 [00:10] * Midget [webchat@c-73-193-10-157.hsd1.wa.comcast.net] has quit. (Client Quit)
#35 [00:10] <Gio1272ify> oh hold on
#36 [00:12] <Gio1272ify> +mattym
#37 [00:12] <Gio1272ify> https://paste.ubuntu.com/p/3w3ZzyKvKk/
#38 [00:13] <Gio1272ify> here
#39 [00:13] <Gio1272ify> ???
#40 [00:13] <dnja18> Uninstalled minecraft, deleted all the files. Reinstalled and same issue, as soon as the download window opens it ways unable to update native minecraft launcher
#41 [00:13] * WulfWithAu [webchat@cpe-173-92-45-61.carolina.res.rr.com] has joined #minecrafthelp
#42 [00:13] <WulfWithAu> hi?
#43 [00:13] <mattym> ??> Gio1272ify win/dxdiag
#44 [00:13] <Absol> Gio1272ify: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#45 [00:13] <thgilfodrol> dnja18: can you post your nativelog?
#46 [00:13] <thgilfodrol> ??> dnja18 paste
#47 [00:13] <Absol> dnja18: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#48 [00:14] <dnja18> Native log in .minecraft folder https://paste.ubuntu.com/p/XkScJw58gh/
#49 [00:14] <WulfWithAu> hello
#50 [00:16] <Gio1272ify> https://paste.ubuntu.com/p/JkgtQNPD8g/ for one here is a Crash log from the actually Client
#51 [00:16] <Gio1272ify> mattym
#52 [00:16] <mattym> Gio1272ify, I need the dxdiag report Absol sent you the instructions for.
#53 [00:16] <Gio1272ify> and next the DirectX Diagnostic
#54 [00:16] <Gio1272ify> one sec
#55 [00:18] <Gio1272ify> here is the DxDiag: https://paste.ubuntu.com/p/7pmfS3J33h/
#56 [00:18] <Gio1272ify> mattym
#57 [00:18] <mattym> dnja18, Maybe try disabling the Windows firewall if you have not already. And check if your router has one as well.
#58 [00:18] <mattym> Gio1272ify, Just a moment.
#59 [00:19] <Gio1272ify> thanks <3
#60 [00:19] <mattym> Gio1272ify, Its a laptop right?
#61 [00:19] <Gio1272ify> yeah
#62 [00:20] <mattym> Gio1272ify, Download and Install the file from this page https://www.geforce.com/drivers/results/142738
#63 [00:20] * dnja18 [webchat@dynamic.etv.net] has quit. (Quit: webchat.esper.net)
#64 [00:20] <Gio1272ify> oki doke
#65 [00:21] <Gio1272ify> downloading...
#66 [00:22] * dnja18 [webchat@dynamic.etv.net] has joined #minecrafthelp
#67 [00:22] <dnja18> sadly all the firewalls are diabled and no change still getting unable to update native minecraft launcher
#68 [00:23] <mattym> dnja18, Have you tried manually clearing out the folder C:\Program Files (x86)\Minecraft Launcher
#69 [00:23] <dnja18> yes every uninstall
#70 [00:23] <mattym> dnja18, Depending on the launcher version it may just be C:\Program Files (x86)\Minecraft
#71 [00:23] <dnja18> on both
#72 [00:24] <mattym> dnja18, Are you using any symlinks?
#73 [00:24] <dnja18> as far as I know I am not, I've left everything where the installer put it
#74 [00:24] <mattym> dnja18, Space on the hard drive?
#75 [00:25] <dnja18> 396gb
#76 [00:25] <dnja18> free
#77 [00:25] <Gio1272ify> its in the installing phase
#78 [00:25] <Gio1272ify> meanwhile im also watching LinusTechTips
#79 [00:26] <Gio1272ify> wrong version of the driver
#80 [00:26] <Gio1272ify> it doesnt work for the default driver
#81 [00:27] <Gio1272ify> standard*
#82 [00:27] <mattym> dnja18, Nothing we know of showed up in the HJT report. But are you running anything like a VPN or Proxy?
#83 [00:27] <mattym> Gio1272ify, It gave you an error?
#84 [00:27] <dnja18> I have a VPN for work only, it isn't enabled
#85 [00:27] <thgilfodrol> dnja18: are you on home internet or public/work internet?
#86 [00:27] <dnja18> home
#87 [00:28] <Gio1272ify> more so the "The Standard NVIDIA graphics driver is not compatible with this version of Windows. Please update your driver using GeForce Experience to download the correct version."
#88 [00:28] <Gio1272ify> ill click on the link
#89 [00:28] <WulfWithAu> SHOULD I ASK MY QUESTION OR WAIT MY TURN?
#90 [00:28] <WulfWithAu> sorry
#91 [00:28] <mattym> Gio1272ify, Hmmm, do you have any pending Windows version Updates?
#92 [00:28] <thgilfodrol> WulfWithAu: just ask the question
#93 [00:28] <WulfWithAu> caps on
#94 [00:29] <WulfWithAu> okay i think my account was stolen, i try to log in and when i do the reset password i never get an email i checked on a site showing my name was changed
#95 [00:29] <mattym> Gio1272ify, Hmm yeah, seems like you are missing the October Win10 update. You may need to run that first.
#96 [00:30] <mattym> Gio1272ify, Then retry the Nvidia driver update
#97 [00:30] <mattym> Gio1272ify, Worst case, if that does not work. Its only having the crash because its not using the Nvidia hardware.
#98 [00:31] <Gio1272ify> Fun.
#99 [00:31] <Gio1272ify> ok ill look into that
#100 [00:31] <mattym> Gio1272ify, So try the following https://minecraftirc.net/support-articles/nvidia-optimus/
#101 [00:31] <thgilfodrol> dnja18: the next couple steps are a bit of a shot in the dark, but let's check system file integrity and run a malware scan
#102 [00:31] <thgilfodrol> dnja18: can you open cmd, and enter: sfc /scannow
#103 [00:31] <mattym> Gio1272ify, Those instructions should force it to run on the Nvidia hardware.
#104 [00:32] <mattym> Gio1272ify, But in the future, make sure to run that Windows update and the driver update.
#105 [00:38] <Gio1272ify> my laptop is running like a Helicopter
#106 [00:39] <mattym> Gio1272ify, Well if its finally using the dedicated GPU, that would be expected
#107 [00:39] <Gio1272ify> yeah
#108 [00:39] <Gio1272ify> just stating that
#109 [00:39] <Gio1272ify> its getting the updates downloaded
#110 [00:39] <Gio1272ify> im just gonna watch for LTT
#111 [00:42] <dnja18> Finished the scan with Windows Resource Protection did not find any integrity violations
#112 [00:42] <thgilfodrol> dnja18: moving on to the malware scan now
#113 [00:42] <thgilfodrol> ??> dnja18 av/adwcleaner
#114 [00:42] <Absol> dnja18: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#115 [00:42] <Absol> dnja18: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#116 [00:43] <mattym> dnja18, And just out of curiosity, after you restart. grab a copy of the log it makes if you can.
#117 [00:48] * Gio1272ify [webchat@76-218-235-130.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#118 [00:50] * dnja18 [webchat@dynamic.etv.net] has joined #minecrafthelp
#119 [00:51] <dnja18> here is the cleaned log file created by malwarebytes https://paste.ubuntu.com/p/QV4J94w8nw/
#120 [00:52] <thgilfodrol> dnja18: hm. can you try a reinstall of the launcher again?
#121 [00:53] <dnja18> can do
#122 [00:53] <mattym> Odd, the HJT didnt pick up Advanced Systemcare
#123 [00:53] <mattym> or bytefence
#124 [00:54] <mattym> Which are known problems
#125 [00:54] * Webchat128 [webchat@c-67-174-150-70.hsd1.ca.comcast.net] has joined #minecrafthelp
#126 [00:54] * Espercorn kicked Webchat128 from #minecrafthelp (Reason: ebchat128 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#127 [00:57] <dnja18> no change still isn't updating native log shows the same thing as the last one
#128 [00:58] <thgilfodrol> dnja18: just curious, if you look at your nativelog you should see how it can't find two .version files on line 17 and 21
#129 [00:58] <dnja18> yeah
#130 [00:59] <thgilfodrol> dnja18: what if you manually make those? the one in jre-x64/ should just say 1.8.0_51 and the one in game/ should say 2.1.2474
#131 [01:02] <dnja18> no change
#132 [01:03] <thgilfodrol> dnja18: can you post the new nativelog file?
#133 [01:05] <dnja18> The updater stops on Downloading Manifest. The native log is here looks like it didn't recognize the .versions being added
#134 [01:05] <dnja18> https://paste.ubuntu.com/p/PJNw3r8Bfy/
#135 [01:06] <mattym> dnja18, What if you run it as Admin?
#136 [01:06] <dnja18> have been
#137 [01:06] <mattym> dnja18, Specifically right clicking and selecting the Run As Administrator option?
#138 [01:07] <dnja18> yes
#139 [01:07] <thgilfodrol> dnja18: well, a bit of background on the issue. these past couple days we've been seeing mac users come in with this, but (to my knowledge) you're the first windows case
#140 [01:07] <thgilfodrol> dnja18: and the mac workaround/fix hasn't worked here
#141 [01:07] <dnja18> that's my luck
#142 [01:08] <mattym> dnja18, We have heard some reports they may be pushing more launcher fixes soon. So it may be worth giving it a try in the next day or so.
#143 [01:09] <dnja18> alright thanks for the help
#144 [01:09] <mattym> dnja18, Actually, one more thing.
#145 [01:10] <thgilfodrol> dnja18: one more th-
#146 [01:10] <thgilfodrol> oh
#147 [01:10] <dnja18> i'm down for anything
#148 [01:10] <mattym> dnja18, Just to be clear, you do have the launcher itself installed, it just runs into that issue when you try to start it?
#149 [01:10] <mattym> In other words, its placed a desktop shortcut?
#150 [01:11] <dnja18> I have downloaded and installed MinecraftInstaller.msi, it finishes the install, and starts the launcher then fails out. Yes I have the desktop shortcut.
#151 [01:11] <dnja18> I've tried starting with the shortcut and the actual file
#152 [01:12] <mattym> dnja18, OK, we usually don't suggest this because its been known to cause more issues than it fixes. But try this
#153 [01:12] <mattym> dnja18, Right click the shortcut, select Properties.
#154 [01:12] <dnja18> ok
#155 [01:12] <mattym> dnja18, Go to the Compatibility tab, and force it to compatibility mode for Windows 7
#156 [01:12] <dnja18> ok
#157 [01:13] <dnja18> no change with that
#158 [01:13] <mattym> dnja18, Ok, try once more with Vista mode
#159 [01:14] <dnja18> no change
#160 [01:16] <thgilfodrol> dnja18: can you make a zip of your "C:\Program Files (x86)\Minecraft Launcher" folder, and send it via something like google drive for reference?
#161 [01:18] * Gio1272ify [webchat@76-218-235-130.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#162 [01:18] <Gio1272ify> mattym
#163 [01:18] <mattym> Yeah
#164 [01:18] <Gio1272ify> it WORKS!!!!
#165 [01:19] <Gio1272ify> Thanks
#166 [01:19] <mattym> Gio1272ify, Ok
#167 [01:19] <Gio1272ify> seems like it was an OpenGL issuemainly
#168 [01:19] <dnja18> https://drive.google.com/open?id=1xXfhC_Wva3iXl_2LfS-u4cHLeo26huOD
#169 [01:19] <dnja18> minecraft folder
#170 [01:20] <Gio1272ify> but to be safe i updated my drivers and re-installed minecraft
#171 [01:27] <dnja18> If there isn't anything else, It's getting late. Thanks for your help, i'll wait a few days and try again.
#172 [01:27] <mattym> dnja18, Yeah, hopefully its just some minor issues with the latest launcher release.
#173 [01:28] <thgilfodrol> dnja18: one moment
#174 [01:28] <dnja18> no prob
#175 [01:29] <thgilfodrol> dnja18: to clarify, when I wanted to see if manually making the .version files would work, the file should just be named ".version" for both
#176 [01:29] <thgilfodrol> dnja18: with the supplied versions as plain text inside them
#177 [01:30] <dnja18> oh i misunderstood that I can retry
#178 [01:30] <thgilfodrol> dnja18: i.e. the one in jre-x64/ should say 1.8.0_51 and the one in game/ should say 2.1.2474, but both are just called ".version"
#179 [01:31] <thgilfodrol> dnja18: if it won't let you just call them .version, try .version. (with the second .)
#180 [01:34] <dnja18> now it tells me unable to start Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft
#181 [01:34] <thgilfodrol> ah, shoot
#182 [01:34] <mattym> dnja18, One last thing
#183 [01:34] <thgilfodrol> haha
#184 [01:35] <dnja18> ok
#185 [01:35] <mattym> dnja18, Have you tried using the 2nd file listed here https://minecraft.net/en-us/download/alternative/
#186 [01:35] <dnja18> The exe. placed into the folder and run
#187 [01:35] <mattym> dnja18, Not sure if it needs to be placed into the folder or not
#188 [01:36] <thgilfodrol> should be all right from anywhere
#189 [01:36] <mattym> dnja18, I forget what version that currently is, but it may just be a standalone, or another installer
#190 [01:36] <dnja18> it does the same thing unable to update the native minecraft launcher
#191 [01:36] <thgilfodrol> dnja18: if you have java installed on your system, this should work in theory: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#192 [01:38] <dnja18> that one is a success. Not the normal launcher I'm used to but it works
#193 [01:38] <mattym> dnja18, At least something to hold you over
#194 [01:38] <dnja18> yeah thanks
#195 [01:38] <thgilfodrol> dnja18: yeah, that one used to be the official launcher. always worked as a fallback for when the current one runs into an issue
#196 [01:39] <mattym> dnja18, What launcher version does that one show up as?
#197 [01:39] <dnja18> 1.6.89-j
#198 [01:39] <mattym> ok
#199 [01:41] <dnja18> awesome thanks.
#200 [01:41] <thgilfodrol> dnja18: curious, what country are you located? wonder if this is some sort of geographical issue with a cdn or w/e
#201 [01:42] <dnja18> US
#202 [01:42] <thgilfodrol> dnja18: all right, thanks! sorry for keeping you up haha
#203 [01:43] <dnja18> Your good
#204 [01:43] * Gem1138 [webchat@220-244-245-245.static.tpgi.com.au] has joined #minecrafthelp
#205 [01:43] <Gem1138> Hello.
#206 [01:43] <thgilfodrol> hello Gem1138
#207 [01:43] <dnja18> Thanks for the help, Happy trouble shooting
#208 [01:43] <Gem1138> Could use some help. My mine craft is saying: "Failed to donwload 1.12json".
#209 [01:43] <thgilfodrol> dnja18: yeah np. there's a bug report on the bug tracker somewhere about this but atm it's mac only
#210 [01:43] <thgilfodrol> Gem1138: what's the full, exact error?
#211 [01:44] <Gem1138> What? This "Request error -7: ERR_TIMED_OUT"?
#212 [01:44] <Gem1138> What? This "Request error -7: ERR_TIMED_OUT"?
#213 [01:44] * dnja18 [webchat@dynamic.etv.net] has left #minecrafthelp
#214 [01:45] <Gem1138> Hello?
#215 [01:45] <thgilfodrol> ??> Gem1138 tools/hjt
#216 [01:45] <Absol> Gem1138: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#217 [01:45] <Absol> Gem1138: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#218 [01:46] <Gem1138> Alrighty, thanks.
#219 [01:47] <Gem1138> https://paste.ubuntu.com/p/32BfqX6Msr/
#220 [01:48] <thgilfodrol> Gem1138: one moment
#221 [01:49] <thgilfodrol> ??> Gem1138 launcher/log-txt
#222 [01:49] <Absol> Gem1138: We need to see your full launcher log, which is created in the game directory.
#223 [01:49] <Absol> Gem1138: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#224 [01:52] <Gem1138> This it? https://paste.ubuntu.com/p/SsvpYZNpFv/
#225 [01:53] <thgilfodrol> Gem1138: what happens if you go to https://launchermeta.mojang.com/mc/assets/1.12/c2ba0c4da30cce204c70db2ebc32a942cea8c7dd/1.12.json in a browser?
#226 [01:54] <Gem1138> It downloads it,
#227 [01:56] <thgilfodrol> Gem1138: does the error pop up every time you try to launch it?
#228 [01:56] <Gem1138> Yes.
#229 [01:57] <thgilfodrol> Gem1138: can you try launching a vanilla 1.13.2 profile?
#230 [01:57] <Gem1138> Yes, one momen.t
#231 [01:57] <Gem1138> Moment.*
#232 [01:58] * antares [webchat@119.69.224.15] has joined #minecrafthelp
#233 [01:59] <Gem1138> According to my minecraft. 1.13.1 is the latest release..?
#234 [02:00] <thgilfodrol> Gem1138: 1.13.2 is the latest version
#235 [02:00] <Gem1138> Okay.. So Vanilla Minecraft worked. But what about my mod packs? I am 99% sure this has nothing to do with any of the mod creators. It's from twitch and has 1.2 million downloads.
#236 [02:01] <antares> Hello, I lost my password for my Minecraft account.
#237 [02:01] <antares> I want to change my password for my Minecraft account, but I can't get mail through email linked to my Minecraft account.
#238 [02:01] <thgilfodrol> Gem1138: chances are whatever files it's looking for have changed location/are unreachable for whatever reason at this time
#239 [02:01] <thgilfodrol> ??> antares account/send-email
#240 [02:01] <Absol> antares: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#241 [02:01] <Absol> antares: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#242 [02:01] <Gem1138> Alright. So what do you recommend?
#243 [02:02] <thgilfodrol> Gem1138: I'd check with the modpack maintainers
#244 [02:02] <Gem1138> Alright. Thanks for all your help.
#245 [02:02] <Gem1138> Peace out.
#246 [02:02] <thgilfodrol> Gem1138: no problem, have fun
#247 [02:03] <antares> I'm sorry, but I can't request mail because I don't have a receipt. Can I request mail without receipt?
#248 [02:04] <thgilfodrol> antares: if you no longer have access to the transaction id, email them anyway- they may still be able to help if you give any other transaction information you know
#249 [02:07] <antares> No conditions are met. If we don't get the evidence, do we have to buy a new one?
#250 [02:09] <thgilfodrol> antares: unfortunately, you may have to do that if they are unable to verify it
#251 [02:11] <antares> Thank you for your help
#252 [02:12] <thgilfodrol> antares: no problem, good luck
#253 [02:28] * Jay [webchat@58.160.35.202] has joined #minecrafthelp
#254 [02:28] * Jay [webchat@58.160.35.202] has quit. (Client Quit)
#255 [04:12] * Mike7 [webchat@23-123-211-206.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#256 [04:12] <Mike7> Hello
#257 [04:13] <Mike7> I am having an issue with my account
#258 [04:13] <Greymagic27> Mike7, Howdy, what's the issue?
#259 [04:14] <Mike7> I had trouble loging in for the first time in over a month. I changed the password and when i was able to log in, My profile name and look has changed. the password change should take care of the hacker, but i would like my old name and look back
#260 [04:16] <Mike7> still there
#261 [04:16] <Greymagic27> ??> Mike7 account/send-email
#262 [04:16] <Absol> Mike7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#263 [04:16] <Absol> Mike7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#264 [04:16] <Mike7> Thank you kindly
#265 [04:18] <Greymagic27> Your welcome :)
#266 [04:21] * OliveGraph4749 [webchat@p5B3BB5A6.dip0.t-ipconnect.de] has joined #minecrafthelp
#267 [04:23] <OliveGraph4749> Hello I used a wrong birthyear and i cant play online or can download minecraft with my account. My question: Can somebody help me to change it ?
#268 [04:23] <Greymagic27> OliveGraph4749, To do that I think you will need to contact mojang:
#269 [04:23] <Greymagic27> ??> OliveGraph4749 account/send-email
#270 [04:24] <Absol> OliveGraph4749: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#271 [04:24] <Absol> OliveGraph4749: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#272 [04:26] <OliveGraph4749> Where can i find these Transaction ID ?
#273 [04:26] <Greymagic27> OliveGraph4749, Have you bought the game already?
#274 [04:29] <OliveGraph4749> I bought the Java version 2017 and minecraft for win 10 i get it with a gift code (sorry for my bad english )
#275 [04:33] <Greymagic27> ??> OliveGraph4749 account/trans-id
#276 [04:33] <Absol> OliveGraph4749: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#277 [04:33] <Greymagic27> If you can't find it you can ask mojang for alternate verification methods
#278 [04:36] * luke [webchat@14-201-143-235.static.tpgi.com.au] has joined #minecrafthelp
#279 [04:36] <luke> i need help
#280 [04:37] <Greymagic27> luke, Howdy
#281 [04:37] <Greymagic27> How can we help?
#282 [04:37] <luke> the minecraft keeps on saing server down for manints
#283 [04:38] <luke> on all servers play on
#284 [04:38] <Greymagic27> ??> luke tools/hjt
#285 [04:38] <Absol> luke: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#286 [04:38] <Absol> luke: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#287 [04:38] <luke> ok
#288 [04:50] <luke> https://paste.ubuntu.com/p/qX67XRNXFB/
#289 [04:50] <luke> https://paste.ubuntu.com/p/qX67XRNXFB/
#290 [04:50] <Greymagic27> ??> luke info/mcleaks
#291 [04:50] <Absol> luke: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#292 [04:50] <Absol> luke: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#293 [04:50] <Greymagic27> ??> luke win/hosts/edit
#294 [04:50] <Absol> luke: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#295 [04:50] <Absol> luke: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#296 [04:50] <Greymagic27> ??> luke av/avg
#297 [04:50] <Absol> luke: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#298 [04:50] <Absol> luke: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#299 [04:51] <luke> ok
#300 [04:54] <luke> thank you
#301 [05:00] <luke> how do i go
#302 [05:00] <Greymagic27> Have you done all the steps, including editing your host file?
#303 [05:11] * Will [webchat@c-67-180-135-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#304 [05:11] <Will> Hello?
#305 [05:15] <luke> ok bye
#306 [05:15] <luke> ok bye
#307 [05:15] * luke [webchat@14-201-143-235.static.tpgi.com.au] has left #minecrafthelp
#308 [05:15] <Will> bruh wtf
#309 [05:15] <Will> seriously
#310 [05:15] * Will [webchat@c-67-180-135-130.hsd1.ca.comcast.net] has quit. (Client Quit)
#311 [05:15] * Will [webchat@c-67-180-135-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#312 [05:16] <Will> I lost access to my account, Exhibitor. I no longer am able to log into the email associated with the account because ive lost my iCloud login. The original email to the account was Itshydrus@icloud.com Ive tried everything to get it back but no one is seemingly able to help me since I no longer have that email. I do have proof that I own the acc
#313 [05:16] <Will> ount through my NameMC login. Idk what else to do.
#314 [05:18] * Bjoorin [webchat@mobile-access-bcee7c-136.dhcp.inet.fi] has joined #minecrafthelp
#315 [05:18] * Bjoorin [webchat@mobile-access-bcee7c-136.dhcp.inet.fi] has joined #minecrafthelp
#316 [05:19] * Bjoorin [webchat@mobile-access-bcee7c-136.dhcp.inet.fi] has left #minecrafthelp
#317 [05:19] * Bjoorin [webchat@mobile-access-bcee7c-136.dhcp.inet.fi] has joined #minecrafthelp
#318 [05:20] <Bjoorin> Can't login into any working Minecraft account on my launcher for some reason. (Can't connect to the server is the message I get)
#319 [05:21] * Will [webchat@c-67-180-135-130.hsd1.ca.comcast.net] has joined #minecrafthelp
#320 [05:21] * Sloth [webchat@24-113-109-16.wavecable.com] has joined #minecrafthelp
#321 [05:22] <Will> I lost access to my account, Exhibitor. I no longer am able to log into the email associated with the account because ive lost my iCloud login. The original email to the account was Itshydrus@icloud.com Ive tried everything to get it back but no one is seemingly able to help me since I no longer have that email. I do have proof that I own the accou
#322 [05:22] <Will> nt through my NameMC login. Idk what else to do. PLEASE HELP
#323 [05:23] <Sloth> Hi, does anyone know what might be causing the game to crash when trying to use boats? I'm playing vanilla 1.13.2 and have tried both reinstalling the game and playing on a new world
#324 [05:30] * Sloth [webchat@24-113-109-16.wavecable.com] has quit. (Quit: webchat.esper.net)
#325 [05:41] <tyteen4a03> ??> Will account/send-email
#326 [05:41] <Absol> Will: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [05:41] <Absol> Will: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#328 [05:43] <Greymagic27> ??> Bjoorin tools/hjt
#329 [05:43] <Absol> Bjoorin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [05:43] <Absol> Bjoorin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [05:46] * bob [webchat@b01945d4.bb.sky.com] has joined #minecrafthelp
#332 [05:47] <bob> minecraft launcher says its unable to save download gravel4.ogg
#333 [05:47] <Greymagic27> ??> bob tools/hjt
#334 [05:47] <Absol> bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [05:47] <Absol> bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [05:56] * UltimateGameman [webchat@93-34-144-141.ip50.fastwebnet.it] has joined #minecrafthelp
#337 [05:57] <UltimateGameman> SE binary
#338 [05:57] <Greymagic27> ??> UltimateGameman tools/hjt
#339 [05:57] <Absol> UltimateGameman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#340 [05:57] <Absol> UltimateGameman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#341 [05:57] * UltimateGameman [webchat@93-34-144-141.ip50.fastwebnet.it] has quit. (Client Quit)
#342 [05:58] * Dasha [webchat@188x234x87x47.dynamic.ekat.ertelecom.ru] has joined #minecrafthelp
#343 [05:58] <Dasha> Hello, I changed the password, but it does not work and everything comes to another e-mail access to it I do not have because I forgot the password there could you help ?
#344 [05:58] <Dasha> Hello, I changed the password, but it does not work and everything comes to another e-mail access to it I do not have because I forgot the password there could you help ?
#345 [05:58] * Dasha [webchat@188x234x87x47.dynamic.ekat.ertelecom.ru] has quit. (Client Quit)
#346 [05:59] * Will [webchat@c-67-180-135-130.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#347 [06:06] * Lord_of_Life [~Lord@46.217.196.45] has quit. (Ping timeout: 198 seconds)
#348 [06:08] * Lord_of_Life [~Lord@77.28.171.231] has joined #minecrafthelp
#349 [06:51] * Applefritter [webchat@75-168-116-248.mpls.qwest.net] has joined #minecrafthelp
#350 [06:57] * karapotik [webchat@ppp158-255-148-111.pppoe.spdop.ru] has joined #minecrafthelp
#351 [06:59] <karapotik> Hello. I play on mac and I have a problem with all versions below 1.4. When I try to move my camera on this version, framerate drops to 3-5 fps and it doesn't go back until I stop moving the camera. Does anyone else have this problem?
#352 [07:03] * karapotik [webchat@ppp158-255-148-111.pppoe.spdop.ru] has quit. (Quit: webchat.esper.net)
#353 [07:12] <Greymagic27> ??> Bjoorin info/mcleaks
#354 [07:12] <Absol> Bjoorin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#355 [07:12] <Absol> Bjoorin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#356 [07:12] <Greymagic27> ??> Bjoorin win/hosts/edit
#357 [07:13] <Absol> Bjoorin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#358 [07:13] <Absol> Bjoorin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#359 [07:17] * Antonio [webchat@151.63.46.111] has joined #minecrafthelp
#360 [07:18] <Antonio> Hi guys, I won't deactivate my account anymore, could you help me with that?
#361 [07:21] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#362 [07:25] * spacecowboy [webchat@pool-71-175-40-241.phlapa.fios.verizon.net] has joined #minecrafthelp
#363 [07:27] <spacecowboy> I can run minecraftinstaller.msi, no problem, but when I try to run the "minecraft launcher" it creates, nothing happens. No error, no button on the taskbar, just nothing.
#364 [07:41] * nick123321 [webchat@public-gprs352203.centertel.pl] has joined #minecrafthelp
#365 [07:41] * nick123321 [webchat@public-gprs352203.centertel.pl] has quit. (Client Quit)
#366 [08:00] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 189 seconds)
#367 [08:01] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#368 [08:07] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has joined #minecrafthelp
#369 [08:10] * HimeSeira [webchat@p4FC14FFB.dip0.t-ipconnect.de] has joined #minecrafthelp
#370 [08:10] <HimeSeira> Hello
#371 [08:11] <HimeSeira> My Account was hacked today and my username was changed, is it possible to get it changed back?
#372 [08:12] <tyteen4a03> ??> HimeSeira account/hacked
#373 [08:12] <Absol> HimeSeira: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#374 [08:12] <Absol> HimeSeira: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#375 [08:14] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#376 [08:14] <fabozay> hello my game is that of planting
#377 [08:14] <HimeSeira> I'm sure it was stolen, my password and username have been changed without my doing, as i haven't touched my account in quiet some time. I also lost my transaktion ID, I bought the game in 2016
#378 [08:17] <fabozay> t's been 3 days i askee not answer me jen nest mare whore
#379 [08:17] <Absol> fabozay: Please keep it civil
#380 [08:18] <fabozay> fucking m
#381 [08:18] * Absol kicked fabozay from #minecrafthelp (Reason: abozay :Keep it civilized, you are just a human being)
#382 [08:21] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has quit. (Remote host closed the connection)
#383 [08:21] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#384 [08:21] <fabozay> hello my game is that of planting
#385 [08:23] <fabozay> I bugge*the game
#386 [08:24] <fabozay> ptn 3 jours qui me repondent pas
#387 [08:25] <HimeSeira> So is there really no way to get my old name back?
#388 [08:26] <fabozay> do the operators answer you??
#389 [08:26] <fabozay> its s
#390 [08:26] <fabozay> u
#391 [08:27] * Applefritter [webchat@75-168-116-248.mpls.qwest.net] has joined #minecrafthelp
#392 [08:28] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#393 [08:31] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has joined #minecrafthelp
#394 [08:32] <Applefritter> https://paste.gg/p/anonymous/e920d677c8f0453f8703819717768c9b
#395 [08:41] <tyteen4a03> ??> Applefritter tools/hjt
#396 [08:41] <Absol> Applefritter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#397 [08:41] <Absol> Applefritter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#398 [08:41] <tyteen4a03> Applefritter: how did you "reinstall" Minecraft?
#399 [08:43] <Applefritter> just reinstalled the launcher using the (windows) download from minecraft.net, there was no "run as administrator" option for the .msi file
#400 [08:45] * Brayden2 [webchat@pool-71-121-230-199.bltmmd.fios.verizon.net] has joined #minecrafthelp
#401 [08:46] <Brayden2> i try to boot mc and it does this Unable to extract native files.
#402 [08:46] * Brayden2 [webchat@pool-71-121-230-199.bltmmd.fios.verizon.net] has quit. (Client Quit)
#403 [08:48] <Applefritter> https://paste.ubuntu.com/p/ZBDrC9WVpq/
#404 [08:49] <Applefritter> That's the HijackThis log
#405 [08:51] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#406 [08:51] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has quit. (Client Quit)
#407 [09:05] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
#408 [09:06] <_JustLiv_> #minecrafthelp i cant open minecraft and when i go on twitch it says that im online when im not how do i fix that?
#409 [09:06] * Jens [webchat@sr-824c1431.wireless.um.maine.edu] has joined #minecrafthelp
#410 [09:07] <Jens> Hello, I've recently tried to log back into my minecraft account which wasn't migrated to a mojang account, but my login doesn't seem to work anymore
#411 [09:12] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has quit. (Quit: webchat.esper.net)
#412 [09:12] * Jens [webchat@sr-824c1431.wireless.um.maine.edu] has quit. (Quit: webchat.esper.net)
#413 [09:17] <tyteen4a03> Applefritter: a second
#414 [09:17] <tyteen4a03> Applefritter: nothing seems amiss except Akamai NetSession and Avira
#415 [09:18] <tyteen4a03> ??> Applefritter win/reinst
#416 [09:18] <Absol> Applefritter: You may need to reinstall the locally installed files that Minecraft puts into place.
#417 [09:18] <Absol> Applefritter: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#418 [09:19] <Applefritter> oh i've deleted everything out of there ( i do have a saves backup elsewhere for later though) all that remains is the empty .minecraft folder itself
#419 [09:23] * Teo [webchat@77.38.21.17.ipv4.telemach.net] has joined #minecrafthelp
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#421 [09:25] <tyteen4a03> ??> Applefritter scold/pm
#422 [09:25] <Absol> Applefritter: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#423 [09:25] <tyteen4a03> Applefritter: in that case uninstall Akamai NetSession and Avira, restart the computer and try MC again
#424 [09:25] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
#425 [09:25] <Applefritter> np, sorry, i was trying to figure out how you preceed your messages with the user you're addressing
#426 [09:26] <_JustLiv_> #minecrafthelp i think my account might have been hacked or logged into and it wont let minecraft open at all
#427 [09:26] <tyteen4a03> _JustLiv_: are you able to log into account.mojang.com/me with your Mojang account details?
#428 [09:28] <_JustLiv_> @tyteen4a03 yes
#429 [09:28] <tyteen4a03> ??> _JustLiv_ login/throttle
#430 [09:28] <Absol> _JustLiv_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#431 [09:28] <Absol> _JustLiv_: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#432 [09:30] <_JustLiv_> @Absol ive waited about 3 days and ive changed my password, also on my twitch account it says that im online in minecraft when im not
#433 [09:30] * arton_n [webchat@public-gprs361495.centertel.pl] has joined #minecrafthelp
#434 [09:30] <tyteen4a03> ??> _JustLiv_ tools/hjt
#435 [09:30] <Absol> _JustLiv_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#436 [09:30] <Absol> _JustLiv_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#437 [09:31] <arton_n> hi
#438 [09:31] <arton_n> i have problem with install minecraft xd
#439 [09:32] * morgandeth [webchat@h25.136.142.40.ip.windstream.net] has joined #minecrafthelp
#440 [09:33] <arton_n> unable Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.
#441 [09:33] <arton_n> help
#442 [09:35] <_JustLiv_> Absol Ok ive ran the hijack site and a file with alot of words popped up in my notepad...what do i do now?
#443 [09:36] <morgandeth> Need help getting past a launcher Issue. On Macbook OS 10.12.6 with Java 8. Error is ...Launcher plugin '/User/wolf/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected.... Minecraft never opens. Please help:)
#444 [09:38] * Applefritter [webchat@75-168-116-248.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#445 [09:40] * arton_n [webchat@public-gprs361495.centertel.pl] has quit. (Quit: webchat.esper.net)
#446 [09:45] <tyteen4a03> ??> _JustLiv_ paste
#447 [09:45] <Absol> _JustLiv_: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#448 [09:45] * mykir21 [webchat@81-170-66-101.dynamic.dsl.as9105.com] has joined #minecrafthelp
#449 [09:46] <mykir21> it says I have missing files when I go to launch minecraft
#450 [09:47] <_JustLiv_> @absol well i did that but do i just copy the Log or the entire thing?
#451 [09:48] <tyteen4a03> _JustLiv_: entire log, yes
#452 [09:48] <tyteen4a03> mykir21: what's the full error?
#453 [09:48] <_JustLiv_> oh ok
#454 [09:49] <mykir21> it doesn't load as i have missing files, i feel like someone could've accidentally deleted shit on my pc
#455 [09:49] <Absol> mykir21: Please keep it civil
#456 [09:49] <mykir21> sorry
#457 [09:50] <_JustLiv_> tyteen4a03 how do i give you the URL it only says paste what do i do after that?
#458 [09:50] <tyteen4a03> _JustLiv_: the link should be in the address bar, it looks like this: https://paste.ubuntu.com/paste/1a2b3c4d
#459 [09:50] <mykir21> This is the message i get: 'Some game files are missing, and can't be downloaded while the launcher is in offline mode. Please connect to the internet and try again. Game files are missing'
#460 [09:51] <tyteen4a03> mykir21: Minecraft username please?
#461 [09:51] <mykir21> myki21
#462 [09:51] <tyteen4a03> ??> mykir21 win/reinst
#463 [09:51] <Absol> mykir21: You may need to reinstall the locally installed files that Minecraft puts into place.
#464 [09:51] <Absol> mykir21: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#465 [09:52] <mykir21> okay
#466 [09:52] <mykir21> thanks
#467 [09:54] * Lokithedog [webchat@c-68-54-31-15.hsd1.mn.comcast.net] has joined #minecrafthelp
#468 [09:55] <_JustLiv_> tyteen4a03 I dont see it, it still says https://paste.ubuntu.com/ when i pasted the log info into the box
#469 [09:55] <tyteen4a03> _JustLiv_: did you click Paste?
#470 [09:55] <Lokithedog> Hello, I am not able to connect to my server. can someone help?
#471 [09:55] <_JustLiv_> tyteen4a03 yes
#472 [09:56] <tyteen4a03> Lokithedog: what happens when you try?
#473 [09:56] <Lokithedog> The io.netty.channel issue
#474 [09:56] <tyteen4a03> Lokithedog: where is your server located? Can you connect to mctest.ae97.net without issue?
#475 [09:56] <tyteen4a03> _JustLiv_: try https://pastebin.com/
#476 [09:58] <Lokithedog> yes, i can join it
#477 [09:58] * commander_one [webchat@146.131-129-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#478 [09:58] <commander_one> minecraft don't open when i click its on mac os mojave
#479 [09:58] <_JustLiv_> tyteen4a03 https://pastebin.com/JgvqhrKc thats what it gave me
#480 [09:59] <tyteen4a03> commander_one: what happens when you try?
#481 [09:59] <Lokithedog> Thanks for all of your help, by the way!
#482 [09:59] <tyteen4a03> ??> _JustLiv_ av/mcafee
#483 [09:59] <Absol> _JustLiv_: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#484 [09:59] <Absol> _JustLiv_: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#485 [09:59] <tyteen4a03> Lokithedog: where is your server located?
#486 [09:59] <commander_one> minecraft springs in the screen but i see nothing
#487 [09:59] * Darkidream [webchat@144-155-201-123.static.youbroadband.in] has joined #minecrafthelp
#488 [09:59] <Darkidream> there is something problem when installing 1.12.2
#489 [09:59] <Darkidream> the problem is as follows
#490 [10:00] <Lokithedog> In 1.13.2
#491 [10:00] <tyteen4a03> commander_one: what's your Mac model?
#492 [10:00] <tyteen4a03> Lokithedog: no, where are you running the server? Your own PC or somewhere else?
#493 [10:00] <Lokithedog> Somewhere else
#494 [10:00] <Darkidream> i want to download 1.12.2 but there is a eror poping
#495 [10:00] <tyteen4a03> Lokithedog: somewhere else being?
#496 [10:00] <Lokithedog> server.pro
#497 [10:01] <tyteen4a03> Lokithedog: server IP please?
#498 [10:01] <commander_one> mac os mojave version 10.14.2
#499 [10:01] <tyteen4a03> commander_one: and the line below that?
#500 [10:01] * IssueBoy [webchat@106-68-116-235.dyn.iinet.net.au] has joined #minecrafthelp
#501 [10:01] <tyteen4a03> _JustLiv_: after you have uninstalled McAfee, let me know
#502 [10:01] <Lokithedog> Lokithedog.mcpro.io
#503 [10:01] <tyteen4a03> Lokithedog: server looks down from here
#504 [10:01] <commander_one> Mac (21.5-inch, Late 2015)
#505 [10:01] <commander_one> 1,6 GHz Intel Core i5
#506 [10:02] <commander_one> 8 GB 1867 MHz DDR3
#507 [10:02] <tyteen4a03> commander_one: it just says Mac (21.5-inch)?
#508 [10:02] <tyteen4a03> Do you mean iMac?
#509 [10:02] <_JustLiv_> @absol im not allowed to buy that, is there anyother way to be able to open my minecraft?
#510 [10:02] <IssueBoy> my friend cant load any worlds and keeps receiving the Java se binary not responding issue. i've tried all my normal bug fixes but nothing is helping
#511 [10:02] <tyteen4a03> _JustLiv_: uninstalling McAfee does not require you to buy it
#512 [10:02] <Darkidream> https://paste.gg/p/anonymous/631fa68da0144f9388884a66aed725bd/files/7420e90b5f6d4208bf78f215a20e9b47/raw can any one see this for me
#513 [10:02] <commander_one> late(2015)
#514 [10:02] * Lokithedog [webchat@c-68-54-31-15.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#515 [10:02] <Darkidream> i have the following problem
#516 [10:02] <tyteen4a03> ??> Darkidream av/bytefence
#517 [10:02] <Absol> Darkidream: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#518 [10:02] <Darkidream> okk
#519 [10:02] <Darkidream> than
#520 [10:02] <tyteen4a03> IssueBoy: have your friend come on here
#521 [10:02] <Darkidream> thanx
#522 [10:02] <_JustLiv_> tyteen4a03 ohh ok
#523 [10:03] <tyteen4a03> ??> _JustLiv_ av/mcafee
#524 [10:03] <Absol> _JustLiv_: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#525 [10:03] <Absol> _JustLiv_: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#526 [10:03] <tyteen4a03> ??> _JustLiv_ av/mcafee/uninstall
#527 [10:03] <Absol> _JustLiv_: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#528 [10:03] <tyteen4a03> _JustLiv_: don't allow the tool to restart; let me know when it tells you to restart
#529 [10:03] * Swift [webchat@host86-159-119-29.range86-159.btcentralplus.com] has joined #minecrafthelp
#530 [10:04] * Allawishes [webchat@cpe-60-225-14-67.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#531 [10:04] <Swift> Java(TM) Platform SE binary is not responding ;-;
#532 [10:04] <Allawishes> cant load any worlds and keeps receiving the Java se binary not responding issue
#533 [10:04] <tyteen4a03> ??> Swift tools/hjt
#534 [10:04] <Absol> Swift: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#535 [10:04] <Absol> Swift: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#536 [10:04] <tyteen4a03> ??> Allawishes tools/hjt
#537 [10:04] <Absol> Allawishes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#538 [10:04] <Absol> Allawishes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#539 [10:05] <Darkidream> this really helps thanx every one
#540 [10:05] * Darkidream [webchat@144-155-201-123.static.youbroadband.in] has quit. (Quit: webchat.esper.net)
#541 [10:05] <commander_one> yes imac
#542 [10:06] <tyteen4a03> ??> commander_one mac/reinst
#543 [10:06] <Absol> commander_one: You may need to reinstall the locally installed files that Minecraft puts into place.
#544 [10:06] <Absol> commander_one: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#545 [10:06] <tyteen4a03> commander_one: uh not that one
#546 [10:06] <tyteen4a03> ??> commander_one mac/reinst/manual
#547 [10:06] <_JustLiv_> tyteen4a03 do i unistall the Web advisor and the livesafe?
#548 [10:06] <Absol> commander_one: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#549 [10:06] <Absol> commander_one: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#550 [10:06] <tyteen4a03> _JustLiv_: yes, everything
#551 [10:06] <_JustLiv_> ok
#552 [10:06] <commander_one> thank you i will try later this evening
#553 [10:07] <_JustLiv_> tyteen4a03 its telling me that it cant unistall unless all brower windows are closed..should i hit continue?
#554 [10:07] <tyteen4a03> _JustLiv_: yes, then come back
#555 [10:07] <_JustLiv_> ok
#556 [10:07] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has quit. (Quit: webchat.esper.net)
#557 [10:07] <Swift> https://paste.ubuntu.com/p/YPfgSsFBBk/
#558 [10:07] * IssueBoy [webchat@106-68-116-235.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
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#560 [10:08] * Allawishes [webchat@cpe-60-225-14-67.wb01.wa.asp.telstra.net] has left #minecrafthelp
#561 [10:08] <tyteen4a03> Swift: uninstall: Sophos
#562 [10:08] <tyteen4a03> Swift: then:
#563 [10:09] <tyteen4a03> ??> Swift av/adwcleaner
#564 [10:09] <Absol> Swift: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#565 [10:09] <Absol> Swift: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#566 [10:09] * commander_one [webchat@146.131-129-109.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#567 [10:13] * Swift [webchat@host86-159-119-29.range86-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#568 [10:13] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
#569 [10:14] <_JustLiv_> tyteen4a03 ok now its telling me to restart
#570 [10:14] <tyteen4a03> ??> _JustLiv_ av/adwcleaner
#571 [10:14] <Absol> _JustLiv_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#572 [10:14] <Absol> _JustLiv_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#573 [10:14] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has quit. (Client Quit)
#574 [10:15] * Gulley_foyle [webchat@70-239-170-147.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#575 [10:16] <Gulley_foyle> in THE PURCHASE ROWER, IT HAS BEEN 'PLACING ORDER' FOR OVER AN HOUR WITH NO VISIBLE PROGRESS
#576 [10:16] <Gulley_foyle> caps, aplogies
#577 [10:16] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has joined #minecrafthelp
#578 [10:17] <_JustLiv_> tyteen4a03 do i type that in and if so when i did it pulled up some virus cleaners what do i do now??
#579 [10:18] * Swift [webchat@host86-159-119-29.range86-159.btcentralplus.com] has joined #minecrafthelp
#580 [10:18] <Swift> I've run adwcleaner and I was told to come back here once it was done for more instructions
#581 [10:20] * _JustLiv_ [webchat@71-210-144-112.rcmt.qwest.net] has quit. (Client Quit)
#582 [10:22] * mykir21 [webchat@81-170-66-101.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#583 [10:23] <Gulley_foyle> Stuck on 'placing order' in purchase browser for over an hour please help?
#584 [10:23] <tyteen4a03> Gulley_foyle: how did you pay for Minecraft?
#585 [10:23] <tyteen4a03> ??> Swift av/malwarebytes
#586 [10:23] <Absol> Swift: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#587 [10:23] <Absol> Swift: Download it here: https://www.malwarebytes.org/
#588 [10:23] <Absol> Swift: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#589 [10:23] * xToonyG [webchat@cpc143384-mfl22-2-0-cust530.13-1.cable.virginm.net] has joined #minecrafthelp
#590 [10:23] <tyteen4a03> Swift: after the scan with MalwareBytes you can try MC again
#591 [10:23] <Gulley_foyle> I am uing a prepurcased code card from walmart
#592 [10:24] <tyteen4a03> Gulley_foyle: that's not going to work
#593 [10:24] <Gulley_foyle> oh no why not?
#594 [10:24] <tyteen4a03> Gulley_foyle: fraud prevention
#595 [10:25] <tyteen4a03> Gulley_foyle: you can either load up the card balance into a PayPal account and pay with that PayPal account, or buy a gift card code in a store or on Amazon
#596 [10:25] <Gulley_foyle> i havea gift card code tho
#597 [10:25] <Gulley_foyle> its got the minecraft logo on it.
#598 [10:26] <xToonyG> I have an error that says try an lower resolution resorcepack when ever I load the game it has something to do with the lava being 32x but I have no resorce packs
#599 [10:26] <tyteen4a03> ??> Gulley_foyle account/redeem
#600 [10:26] <Absol> Gulley_foyle: To redeem a gift code, go to https://account.mojang.com/redeem and enter the code. Enjoy!
#601 [10:26] <tyteen4a03> ??> xToonyG win/reinst
#602 [10:26] <Absol> xToonyG: You may need to reinstall the locally installed files that Minecraft puts into place.
#603 [10:26] <Absol> xToonyG: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#604 [10:26] <Gulley_foyle> wow it's bee two days ive been trying to get this figured. Thank you very much!
#605 [10:38] * rocky412 [webchat@95-44-63-197-dynamic.agg2.wal.cld-dbn.eircom.net] has joined #minecrafthelp
#606 [10:39] <rocky412> cant log into my account
#607 [10:39] <rocky412> password wont reset either
#608 [10:40] <tyteen4a03> rocky412: can you log into account.mojang.com/me?
#609 [10:42] <rocky412> no
#610 [10:42] <tyteen4a03> ??> rocky412 account/hacked
#611 [10:42] <rocky412> i can do it fine with one of my accounts
#612 [10:42] <Absol> rocky412: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#613 [10:42] <Absol> rocky412: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#614 [10:42] <rocky412> i dont think so
#615 [10:42] <rocky412> i let my friend use it for a few days
#616 [10:42] <rocky412> like a few years ago
#617 [10:43] <tyteen4a03> rocky412: follow the instructions in there nonetheless
#618 [10:43] <tyteen4a03> rocky412: also:
#619 [10:43] <tyteen4a03> ??> rocky412 tools/hjt
#620 [10:43] <Absol> rocky412: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#621 [10:43] <Absol> rocky412: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#622 [10:44] <rocky412> what does it do?
#623 [10:44] <tyteen4a03> rocky412: checks your computer for any malware or incompatible software and makes a report
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#630 [10:48] <nia6> hello i need help with minecraft for windows 10
#631 [10:48] * Dogofgaming [webchat@251.44.199.146.dyn.plus.net] has joined #minecrafthelp
#632 [10:48] <tyteen4a03> nia6: Minecraft Java Edition or Minecraft: Windows 10 Edition?
#633 [10:48] <nia6> windows 10 edition
#634 [10:48] <tyteen4a03> nia6: you can describe the issue but we don't support that edition here
#635 [10:49] <Dogofgaming> I bought Minecraft in 2015 and havnt played for a while and I decided to play again but it wont let me play and will only let me play the demo, does anyone know what to do?
#636 [10:50] <nia6> basically mojang gave me a code to redeem so i can download it and when i downloaded it it wont link to my actual minecraft account and says i need to repurchase the game in order to play it even though i have an already purchased minecraft account
#637 [10:51] <Dogofgaming> im having the same problem I can play the demo even if I redownload Minecraft through the receipt
#638 [10:51] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#639 [10:52] <tyteen4a03> ??> Dogofgaming account/bug/demo
#640 [10:52] <Absol> Dogofgaming: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#641 [10:52] <tyteen4a03> ??> nia6 account/support/microsoft
#642 [10:52] <Absol> nia6: To contact Xbox support, click here: https://support.xbox.com
#643 [10:53] <Dogofgaming> ive been through that article, im still using the same account and im pretty sure its already migrated as I only sign in with my email
#644 [10:53] * sam [~sam@180.140.156.236] has joined #minecrafthelp
#645 [10:54] <nia6> ive already contacted xbox support and they told me to talk to mojang but mojang has a waitlist of a few weeks
#646 [10:54] <tyteen4a03> Dogofgaming: log into account.mojang.com/me - what do you see under My Games?
#647 [10:54] <tyteen4a03> nia6: are you trying to redeem the Windows 10 Edition code on the Windows Store?
#648 [10:54] <tyteen4a03> nia6: are you trying to redeem the Windows 10 Edition code on the Windows Store?
#649 [10:55] * sam [~sam@180.140.156.236] has left #minecrafthelp
#650 [10:56] <nia6> yes
#651 [10:56] <nia6> i already redeemed the game, it just wont let me connect my minecraft account to the game
#652 [10:57] <Dogofgaming> when I click on the link to go to the "me" page it comes up with "reddem code or prepaid gift card"
#653 [10:57] <tyteen4a03> Dogofgaming: then you are using the wrong email
#654 [10:57] <tyteen4a03> Dogofgaming: Minecraft username please?
#655 [10:57] <tyteen4a03> nia6: yeah you'll have to wait for Mojang then; alternatively try reinstalling the game to see if that makes a difference
#656 [10:57] <Dogofgaming> huskydog50
#657 [10:58] <nia6> lovely
#658 [10:58] <Dogofgaming> the receipt was on this email though so I am very confused
#659 [10:59] <tyteen4a03> Dogofgaming: do you recognise this username: ARXHGOS1v9
#660 [10:59] <Dogofgaming> if I remember correctly that was a player am I correct?
#661 [11:00] <Dogofgaming> it looks somewhat familiar
#662 [11:00] <tyteen4a03> Dogofgaming: that's the last known username for your copy of Minecraft
#663 [11:00] * nia6 [webchat@c-71-225-216-20.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#664 [11:00] <tyteen4a03> Dogofgaming: have you ever used tools like MCLeaks or AltDispenser?
#665 [11:00] * xToonyG [webchat@cpc143384-mfl22-2-0-cust530.13-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#666 [11:00] <Dogofgaming> I don't think so
#667 [11:01] <tyteen4a03> ??> Dogofgaming account/hacked
#668 [11:01] <Absol> Dogofgaming: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#669 [11:01] <Absol> Dogofgaming: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#670 [11:01] <Dogofgaming> thanks
#671 [11:10] * Dogofgaming [webchat@251.44.199.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#672 [11:12] <chris> I bought a full version of minecraft for my kid for windows 10 last year , she was happily using it, but now she got a mac. Is there a way to migrate the account. As far as I know when we set up minecraft for her on win 10 there was no step to set up a Mojang account. Do I have to pay for a new full Java version so she can use it on a Mac? or is th
#673 [11:12] <chris> ere a way to port her account. Thank you.
#674 [11:18] <tyteen4a03> chris: yes; they are separate purchases
#675 [11:19] <tyteen4a03> chris: also, Java Edition worlds are incompatible with Bedrock worlds (Windows 10 / PE / Console editions)
#676 [11:21] <chris> k, thanks for letting me know
#677 [11:24] * chris [webchat@external.mnp.ca] has quit. (Quit: webchat.esper.net)
#678 [11:35] * Audric [webchat@78-22-145-185.access.telenet.be] has joined #minecrafthelp
#679 [11:35] <Audric> Hey
#680 [11:36] <Greymagic27> Audric, Hi!
#681 [11:37] <Audric> I just bought Minecraft Windown 10 but apperently it isn't the same as the Java Edition. That's the reason why I can't play with my friends right now. I think that should be adressed somewhere because I genuinly tought it was the same. I was wondering if I could get a refund or maybe Java Edition for free?
#682 [11:38] <urielsalis> ??> Audric account/refund
#683 [11:38] <Absol> Audric: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#684 [11:38] * Audric [webchat@78-22-145-185.access.telenet.be] has quit. (Client Quit)
#685 [11:38] <Greymagic27> They said bedrock edition, will that help?
#686 [11:41] <urielsalis> Greymagic27, should work for all editions
#687 [11:41] <Greymagic27> Oh ok
#688 [11:42] * iq_gamer007 [webchat@187-75-3-200.dsl.telesp.net.br] has joined #minecrafthelp
#689 [11:42] <iq_gamer007> hi
#690 [11:42] <Greymagic27> iq_gamer007, Howdy
#691 [11:42] <iq_gamer007> i need your help
#692 [11:43] <Greymagic27> iq_gamer007, How can we help?
#693 [11:43] <iq_gamer007> i can't enter in my accont
#694 [11:43] <Greymagic27> iq_gamer007, What happens when you try?
#695 [11:43] <iq_gamer007> i have the passoword
#696 [11:43] <iq_gamer007> and the email
#697 [11:44] <iq_gamer007> but dont work
#698 [11:44] <Greymagic27> iq_gamer007, Does it say 'invalid username/password'?
#699 [11:45] <iq_gamer007> yes
#700 [11:45] <Greymagic27> iq_gamer007, Have you tried resetting your login details?
#701 [11:45] <iq_gamer007> yes
#702 [11:45] <urielsalis> iq_gamer007, are you using any VPN?
#703 [11:46] * insomnifur [webchat@host86-139-114-167.range86-139.btcentralplus.com] has joined #minecrafthelp
#704 [11:46] <iq_gamer007> but the email dont arrives
#705 [11:46] <urielsalis> iq_gamer007, it doesnt arrive?
#706 [11:46] <urielsalis> ??> iq_gamer007 account/send-email
#707 [11:46] <Absol> iq_gamer007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#708 [11:46] <Absol> iq_gamer007: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#709 [11:46] * Mooshrom [webchat@64.114.239.68] has joined #minecrafthelp
#710 [11:46] <Mooshrom> Hello
#711 [11:46] <iq_gamer007> what its vpn?
#712 [11:47] <Greymagic27> Mooshrom, Howdy. How can we help?
#713 [11:47] <iq_gamer007> i think was i hacked
#714 [11:47] <Mooshrom> I found this weird all black player in minecraft and it has no gamer tag
#715 [11:47] <iq_gamer007> i cant enter i my accont
#716 [11:47] <urielsalis> iq_gamer007, follow the instructions Absol gave you
#717 [11:47] <iq_gamer007> ok
#718 [11:48] <Mooshrom> I’m wondering if you can find out what this is and a swear it isn’t a endermen
#719 [11:49] <insomnifur> so ive been getting a problem with the SE binary issue, im sure its been heard a couple of times before but I was hoping their was some way to fix it: ive already tried completely, reinstalling Minecraft, tried repairing the download, tried reinstalling java, updating it, updated my drivers, and a couple of others, and so far, I cant seem to get th
#720 [11:49] <insomnifur> e game to load, it opens the Minecraft exe, then as it shows "Mojang" it instantly crashes, with the error of "Java(TM) Platform SE binary is not responding", even if I wait for about 8 - 12 hours, it does nothing both before and after the error pops up (sorry for long messege)
#721 [11:49] <Greymagic27> ??> insomnifur tools/hjt
#722 [11:49] <Absol> insomnifur: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#723 [11:49] <Absol> insomnifur: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#724 [11:50] <Mooshrom> Can someone help me get this player or entity out of my game please if you can thank you so much
#725 [11:51] <Greymagic27> Mooshrom, Were not mojang and have no control over players.
#726 [11:52] <Mooshrom> but How do i get these entity or player out of my world?
#727 [11:52] <Mooshrom> this*
#728 [11:52] <Greymagic27> Mooshrom, Is it on a server?
#729 [11:52] <iq_gamer007> what
#730 [11:52] <Mooshrom> no its a single player world
#731 [11:52] <Greymagic27> Mooshrom, Is it possible for you to send a screenshot of what your seeing? Use imgur.com/upload to send it
#732 [11:53] <iq_gamer007> how i can recover my accont
#733 [11:53] <Greymagic27> ??> iq_gamer007 account/send-email
#734 [11:53] <Absol> iq_gamer007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#735 [11:53] <Absol> iq_gamer007: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#736 [11:53] <thgilfodrol> !ban Mooshrom You have already been instructed on what to doi
#737 [11:53] * Absol kicked Mooshrom from #minecrafthelp (Reason: ooshrom :You have already been instructed on what to doi)
#738 [11:53] <insomnifur> https://paste.ubuntu.com/p/8FZz37ZNZn/
#739 [11:53] <insomnifur> i think i got everything right?
#740 [11:54] <iq_gamer007> i've done this
#741 [11:54] <Greymagic27> iq_gamer007, Then you'll need to wait for a reply from mojang
#742 [11:54] <Greymagic27> ??> insomnifur av/adwcleaner
#743 [11:54] <Absol> insomnifur: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#744 [11:54] <Absol> insomnifur: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#745 [11:54] <iq_gamer007> help me pls
#746 [11:54] <urielsalis> ??> iq_gamer007 account/send-email
#747 [11:55] <Absol> iq_gamer007: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#748 [11:55] <Absol> iq_gamer007: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#749 [11:55] <iq_gamer007> i dont speka inglesh
#750 [11:55] <iq_gamer007> do you have a brazilian sever?
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#752 [11:56] * iq_gamer007 [webchat@187-75-3-200.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#753 [12:09] * insomnifur [webchat@host86-139-114-167.range86-139.btcentralplus.com] has joined #minecrafthelp
#754 [12:09] <insomnifur> hey, I just ran the thing you sent me,
#755 [12:09] <Greymagic27> insomnifur, Alright. Give minecraft a shot
#756 [12:10] <insomnifur> woah! it actually fixed it, albeit it seems to want to crash at start, but the game seems to be loading now! Thank you very much <3
#757 [12:14] * LucxxGamerBr [webchat@187-84-12-99.metroethernet.dynamic.fst.sp.faster.net.br] has joined #minecrafthelp
#758 [12:16] <LucxxGamerBr> Hello I wanted to know how to recover my password because I already asked for a reset and did not send the email
#759 [12:16] <urielsalis> ??> LucxxGamerBr account/send-message
#760 [12:17] <LucxxGamerBr> account
#761 [12:17] * MostlyHarmless [webchat@host86-150-86-185.range86-150.btcentralplus.com] has joined #minecrafthelp
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#763 [12:17] <mattym> ??> LucxxGamerBr account/send-email
#764 [12:17] <Absol> LucxxGamerBr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#765 [12:17] <Absol> LucxxGamerBr: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#767 [12:18] <urielsalis> I spent too long trying to see where I screwed up in the factoid
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#770 [12:23] <Halpme> Hey i can't log in minecraft 1.13.2
#771 [12:24] <Halpme> Its an issue about something being unable to download, people keep saying delete bytefence and i did but it didn't do anything
#772 [12:24] <Halpme> I also removed any other programs that could of caused issues but it still isn't working
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#775 [12:32] <urielsalis> !ban *!*@64.114.239.68
#776 [12:49] * Ryan [webchat@pool-108-44-253-108.clppva.fios.verizon.net] has joined #minecrafthelp
#777 [12:49] * Ryan is now known as Guest58063
#778 [12:50] <Guest58063> so i need to change the email with my account because I no longer have access to that email. unfortunately, i made the account a while ago and cant remember my security questions.
#779 [12:52] <urielsalis> ??> Guest58063 account/send-email
#780 [12:52] <Absol> Guest58063: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#781 [12:52] <Absol> Guest58063: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#782 [12:52] * Goku_kun [webchat@ip-109-40-3-149.web.vodafone.de] has joined #minecrafthelp
#783 [12:53] <Goku_kun> i need some help i dont receive the email to make an new password for my account it worked few months ago but now i dont receive the mail even not on my phone pls help me out here.
#784 [12:55] <Goku_kun> cuz iam waiting now about two weeks and tried it so many times
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#786 [12:57] * Goku_kun [webchat@ip-109-40-3-149.web.vodafone.de] has joined #minecrafthelp
#787 [12:57] <Goku_kun> i need help i dont receive the email to make an new password for my acc
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#791 [13:05] <ROEG> Hello! My Minecraft Launcher has recently stopped opening when i run it. I've read that using a VPN can disable the use of the Launcher, which i have used a VPN within the last week. Is this true?
#792 [13:05] <ROEG> Hello! My Minecraft Launcher has recently stopped opening when i run it. I've read that using a VPN can disable the use of the Launcher, which i have used a VPN within the last week. Is this true?
#793 [13:07] * ROEG [webchat@cpc111127-wiga14-2-0-cust1351.18-3.cable.virginm.net] has left #minecrafthelp
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#796 [13:17] * Liquid3 [webchat@c-69-253-66-245.hsd1.pa.comcast.net] has joined #minecrafthelp
#797 [13:17] <Liquid3> Hi I have an issue with logging in
#798 [13:25] * pvini07BR [webchat@bbb4635c.virtua.com.br] has joined #minecrafthelp
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#801 [13:34] <Shocktify> Hi, I had a question about a "Java TM platform SE binary not responding" message and ive tried reinstalling java and my video drivers all seem to be up to date.
#802 [13:34] <Shocktify> do you have any suggest to help?
#803 [13:36] <urielsalis> ??> Shocktify av/adwcleaner
#804 [13:36] <Absol> Shocktify: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#805 [13:36] <Absol> Shocktify: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#806 [13:43] * pvini07BR [webchat@bbb4635c.virtua.com.br] has quit. (Quit: webchat.esper.net)
#807 [13:45] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#808 [13:45] <IHaxYouRecord> yoo
#809 [13:45] <IHaxYouRecord> mattym it still aint workin
#810 [13:47] <mattym> !ban IHaxYouRecord Wait for Mojangs reply.
#811 [13:47] * Absol kicked IHaxYouRecord from #minecrafthelp (Reason: HaxYouRecord :Wait for Mojangs reply.)
#812 [13:51] * Alexia [webchat@mltnon2526w-lp140-05-174-92-53-191.dsl.bell.ca] has joined #minecrafthelp
#813 [13:51] <Alexia> Hello!
#814 [13:52] <Alexia> So recently I tried to log-in to my old Minecraft account I cant login - its migrated a long time ago i had done that I just no longer have access to my account because the email that was used is no longer in service and i cant get any emails from that no longer
#815 [13:53] <Alexia> So what can I do if i face this issue? I know theres a code for when you purchase Minecraft but like i said even if I had that code theres no way I can gain access to it?
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#817 [13:53] * emil [webchat@h-48-34.A163.priv.bahnhof.se] has joined #minecrafthelp
#818 [13:54] <emil> hello
#819 [13:54] * Kapey [webchat@95-45-171-39-dynamic.agg2.aty.prp-wtd.eircom.net] has joined #minecrafthelp
#820 [13:54] <Kapey> anyone here?
#821 [13:54] <emil> yep
#822 [13:54] <emil> i have a problem
#823 [13:54] <Kapey> so I used my windows 10 edition code but I forgot what account I used it on. The one I thought it was on (my main xbox account) for some reason doesnt have it
#824 [13:54] <Kapey> is there a way to check what account its on?
#825 [13:55] <emil> are you here to help me?
#826 [13:55] <Kapey> idk im looking for help too
#827 [13:55] <emil> hahaha me 2
#828 [13:55] <tyteen4a03> ??> Kapey account/support/microsoft
#829 [13:55] <Absol> Kapey: To contact Xbox support, click here: https://support.xbox.com
#830 [13:55] <tyteen4a03> ??> emil ask
#831 [13:55] <Absol> emil: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#832 [13:55] <Absol> emil: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
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#835 [13:57] <Kapey> whats xbox support gonna do? I think mojang would have the information to what account my code was used on?
#836 [14:01] <tyteen4a03> Kapey: as this is a Windows 10 Edition code, Xbox support would know
#837 [14:01] <tyteen4a03> Kapey: give them the code
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#840 [14:06] * EMLax24 [webchat@ool-457660da.dyn.optonline.net] has joined #minecrafthelp
#841 [14:06] <EMLax24> how can I change my password if I don't get an email to change it
#842 [14:09] <tyteen4a03> EMLax24: what email provider do you use?
#843 [14:11] <EMLax24> i use optimum
#844 [14:12] * Southern [webchat@d-72-9-23-34.cpe.metrocast.net] has joined #minecrafthelp
#845 [14:12] <tyteen4a03> EMLax24: checked your spam folder?
#846 [14:12] <tyteen4a03> ??> EMLax24 account/email-missing
#847 [14:12] <Absol> EMLax24: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#848 [14:12] <Absol> EMLax24: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#849 [14:13] <EMLax24> i have checked spam ans still have seen nothing
#850 [14:13] <Southern> I open minecraft and it doesn't pop up, I've been trying to find out why it hasn't been working for five days.
#851 [14:14] <EMLax24> i thought i changed the email on the account and tried that one which is gmail account and also cheched spam there aswell
#852 [14:15] <tyteen4a03> Southern: are you using the official launcher? any mods?
#853 [14:15] <Southern> i am using mods
#854 [14:15] <Southern> and the official launcher
#855 [14:15] <tyteen4a03> ??> Southern mods
#856 [14:15] <Absol> Southern: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#857 [14:15] <Absol> Southern: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#858 [14:15] <tyteen4a03> ??> Southern win/reinst/rename
#859 [14:15] <Absol> Southern: You may need to try running Minecraft with a blank slate.
#860 [14:15] <Absol> Southern: To do this, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, find the directory called .minecraft and right-click it to rename. Rename it to oldminecraft. After that, open up the launcher and run Minecraft again.
#861 [14:16] <Southern> got it
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#864 [14:21] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#867 [14:44] * Adenfin [webchat@71-218-123-93.hlrn.qwest.net] has joined #minecrafthelp
#868 [14:45] <Adenfin> Minecraft isn't loading for me. Every time I log and hit play I keep getting a java error message
#869 [14:46] * Shushki [webchat@c-73-201-69-85.hsd1.md.comcast.net] has joined #minecrafthelp
#870 [14:46] <Adenfin> I have updated my java and made sure my graphics card is up to date as well
#871 [14:46] <Shushki> Hi, I just started up my game launcher, it updated the runtime and now crashes when I try to start any version below 1.13 with this error "The game crashed whilst unexpected error
#872 [14:46] <Shushki> Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#873 [14:47] <Shushki> And yes, I have my graphics full up to date, and I have updated my java to the latest version
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#875 [14:53] * knightpl4yer [webchat@177.154.8.21] has joined #minecrafthelp
#876 [14:54] <knightpl4yer> #minecrafthelp como resolver io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#877 [14:54] * Prism [webchat@5ad24a21.bb.sky.com] has joined #minecrafthelp
#878 [14:56] <Prism> I am suddenly playing at 1 fps... It wasnt like this before it could be video setting problems idk... i have updated java and all... I need help figuring out how to fix it back to normal.
#879 [14:57] <knightpl4yer> me to
#880 [14:57] <knightpl4yer> i have two problems
#881 [14:58] <urielsalis> knightpl4yer, to what server?
#882 [14:58] <urielsalis> Prism, using any mods or resource packs?
#883 [14:58] <knightpl4yer> server lan
#884 [14:58] <Prism> nope no mods never downloaded one
#885 [14:58] <urielsalis> knightpl4yer, to what IP are you connecting too?
#886 [14:58] <urielsalis> ??> Prism win/dxidag
#887 [14:58] <urielsalis> ??> Prism win/dxdiag
#888 [14:59] <Absol> Prism: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#889 [14:59] <Prism> i have screen shot of f3, out put log and system specs if you want
#890 [14:59] <urielsalis> Prism, yes, please send the screenshots through imgur.com and the logs through paste.ubuntu.com
#891 [15:00] <knightpl4yer> 25.10.5.57:50515
#892 [15:00] * brianpvp [webchat@179.51.101.4] has joined #minecrafthelp
#893 [15:00] <urielsalis> knightpl4yer, and you are in the same network?
#894 [15:00] <Shushki> urielsalis Could you check what I said please?
#895 [15:00] <brianpvp> hi
#896 [15:00] <brianpvp> tengo un problema con mi minecraft crashea
#897 [15:01] <urielsalis> ??> Shushki win/dxdiag
#898 [15:01] <Absol> Shushki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#899 [15:01] <urielsalis> ??> brianpvp lang/es
#900 [15:01] <Absol> brianpvp: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#901 [15:02] <urielsalis> knightpl4yer, your problem is that you are using hamachi, which assigned you a IP that is owned by the UK ministry of defense
#902 [15:02] <brianpvp> hello gentlemen can help me with the problem that my minecraft closes and says that this crashed
#903 [15:02] <urielsalis> ??> knightpl4yer net/hamachi
#904 [15:02] <Absol> knightpl4yer: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#905 [15:02] <Absol> knightpl4yer: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#906 [15:02] <urielsalis> ??> brianpvp launcher/log
#907 [15:02] <Absol> brianpvp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#909 [15:03] <Shushki> Does posting this output to Pastebin work for you?
#910 [15:03] <urielsalis> Shushki, yes
#911 [15:04] <knightpl4yer> I'm using Hamachi, how do I get another solution?
#912 [15:04] <urielsalis> knightpl4yer, you use proper port forwarding
#913 [15:04] <Prism> right here we go... this is screenshot of my vid settings along with f3 https://imgur.com/a/d9j7DPw
#914 [15:04] <Shushki> https://pastebin.com/q9YqvDJw
#915 [15:05] <Prism> this is paste bin of dxdiag https://paste.ubuntu.com/p/BkM3pSZ63S/
#916 [15:05] <urielsalis> ??> Shushki launcher/log
#917 [15:05] <Absol> Shushki: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#918 [15:05] <Prism> paste bin of output log from opening game to joining my world which is same world from f3 https://paste.ubuntu.com/p/Vpngx32cjC/
#919 [15:05] <urielsalis> Prism, 20 chunks is a lot
#920 [15:05] <urielsalis> Prism, the max used to be 16
#921 [15:06] <urielsalis> Prism, and the recommended is 8
#922 [15:06] <Prism> yeah it was like that before. Changed cuz i read that larger render distance help with fps srry bout that
#923 [15:07] <Shushki> https://pastebin.com/hkRnsBJm
#924 [15:07] <Shushki> Anything else?
#925 [15:07] <Prism> i have a pc at minimum requirement... but it wasnt thsi bad before hmm
#926 [15:08] <urielsalis> Shushki, download and install https://www.nvidia.es/Download/driverResults.aspx/142785/es
#927 [15:09] <Shushki> Way ahead of you m8
#928 [15:09] <Shushki> Drivers up to date
#929 [15:09] <Shushki> Java fully updated
#930 [15:09] <Shushki> Even reinstalled minecraft
#931 [15:10] <urielsalis> Shushki, the one I gave you is newer
#932 [15:10] * dfjsutiyera [webchat@c-98-235-230-19.hsd1.pa.comcast.net] has joined #minecrafthelp
#933 [15:10] <Shushki> http://prntscr.com/mnv9c7
#934 [15:10] <urielsalis> let me get you the english ones
#935 [15:10] <urielsalis> Shushki, https://www.nvidia.com/Download/driverResults.aspx/142736/en-us
#936 [15:10] <urielsalis> Shushki, hmm, dxdiag says 2/5/2019
#937 [15:11] <Shushki> Im already on 418.91
#938 [15:11] <Shushki> I havent restarted my PC since I updated the driver, should I attempt that?
#939 [15:11] <urielsalis> Shushki, yes
#940 [15:11] <urielsalis> Shushki, you always have to restart after installing a driver :P
#941 [15:12] <Shushki> Meh, never have had an issue with graphics before this point
#942 [15:12] <Shushki> Brb
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#944 [15:13] <dfjsutiyera> urielsalis i have a quick question. I don't know if it's possible or not and I may sound dumb asking it.
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#946 [15:14] * Shushki [webchat@c-73-201-69-85.hsd1.md.comcast.net] has joined #minecrafthelp
#947 [15:14] <Shushki> Hiya
#948 [15:15] * Merlin3 [webchat@host86-165-4-111.range86-165.btcentralplus.com] has joined #minecrafthelp
#949 [15:16] <Merlin3> Cannot login through the minecraft client or through the minecraft the minecraft.net site
#950 [15:16] <urielsalis> ??> Merlin3 tools/hjt
#951 [15:16] <Absol> Merlin3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#952 [15:16] <Absol> Merlin3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#953 [15:16] <Prism> I see this a lot in my output log https://paste.ubuntu.com/p/kybVhv5v5w/
#954 [15:16] <Prism> btw ive changed it back to 8 chunks... still no change
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#956 [15:18] <Merlin3> https://paste.ubuntu.com/p/Nc7j5vk7Xv/
#957 [15:19] <Merlin3> Absol
#958 [15:19] <urielsalis> ??> Merlin3 info/mcleaks
#959 [15:19] <Absol> Merlin3: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#960 [15:19] <Absol> Merlin3: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#961 [15:19] <urielsalis> ??> Merlin3 win/hosts/edit
#962 [15:19] <Absol> Merlin3: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#963 [15:19] <Absol> Merlin3: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#964 [15:21] * Shushki [webchat@c-73-201-69-85.hsd1.md.comcast.net] has joined #minecrafthelp
#965 [15:21] <Shushki> Hey, I just got booted back into my PC, im going to try launching again
#966 [15:21] <Shushki> Still crashed again
#967 [15:23] <mattym> ??> Shushki win/reinst
#968 [15:23] <Absol> Shushki: You may need to reinstall the locally installed files that Minecraft puts into place.
#969 [15:23] <Absol> Shushki: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#970 [15:24] <Prism> um what do i do with my one now? it wasnt like this before
#971 [15:37] <Shushki> Absol Yes! thank you! I dont understand why it would be anything in the directory itself, but deleting all of that seemed to fix it! Thank you so much.
#972 [15:38] <mattym> Shushki, Sometimes its needed after driver changes.
#973 [15:39] * drew [webchat@cpe-74-128-135-182.kya.res.rr.com] has joined #minecrafthelp
#974 [15:40] <drew> im having this problem with this (Process crashed with exit code -805306369) i cant get on minecraft it will load then say notresonding
#975 [15:42] * MajMojo [webchat@dsl-187-154-25-61-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#976 [15:43] <drew> but it will work on my other desk top but i want to play it on my laptop i dont know what to do
#977 [15:46] <drew> can some one help with this problem?
#978 [15:46] <drew> can some one help with this problem?
#979 [15:50] * Prism [webchat@5ad24a21.bb.sky.com] has left #minecrafthelp
#980 [15:53] * Freakling [webchat@37.250.138.99.bredband.tre.se] has joined #minecrafthelp
#981 [15:54] <Freakling> Hi, is bedrock edition server supported here?
#982 [15:56] <Freakling> Basically, i created a bedrock server in microsoft azure (server 2019) and am trying to connect with my android device but its not working. Is it even supported?
#983 [15:59] <mattym> Freakling, We dont deal with Bedrock here, but if I had to guess, that version of Windows may not have some of the necessary support programs to run it properly. Its also still in very early development.
#984 [15:59] * Clutchdanger [webchat@71-211-176-119.hlrn.qwest.net] has joined #minecrafthelp
#985 [16:01] <Clutchdanger> I get error code -805306369 and a crash when i try to launch 1.13.2 on windows 10
#986 [16:01] <Clutchdanger> any clue how to fix
#987 [16:01] <mattym> ??> Clutchdanger tools/hjt
#988 [16:01] <Absol> Clutchdanger: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#989 [16:01] <Absol> Clutchdanger: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#990 [16:02] <Clutchdanger> will do
#991 [16:04] <Clutchdanger> https://paste.ubuntu.com/p/MG8VhsVJ74/
#992 [16:05] <Clutchdanger> There you go
#993 [16:05] <Freakling> Yeah, im using it as a lab case to try out the new windows version. So i'm not expecting anything. But the dependancies ( visual c++) installed fine so im really not guessing that its the os. Has anyone tried the bedrock server? Or own mc for w10 and could perhaps connect to the server to verify that it's even working?
#994 [16:06] <Freakling> Kind of reluctant to buy another mc copy (something wrong with my free code)
#995 [16:06] <mattym> Freakling, There are also Xbox Live dependencies
#996 [16:06] <mattym> Clutchdanger, Thats not the full log.
#997 [16:06] <Clutchdanger> ok ill do again
#998 [16:06] <Freakling> Hmmm.. will have to check that out then
#999 [16:08] <Clutchdanger> https://paste.ubuntu.com/p/Dmmj9QTXSm/
#1000 [16:08] <Clutchdanger> there is full log
#1001 [16:09] <mattym> Clutchdanger, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1002 [16:11] <Clutchdanger> Fixed!
#1003 [16:11] <Clutchdanger> thanks guys
#1004 [16:15] * Mel [webchat@pool-68-134-73-126.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1005 [16:16] <Mel> Hello, we have had Minecraft downloaded on our MacBook Air since June 2018. Several days ago, my son tried to open Minecraft as he does every day by clicking on the icon and we got the following error message:
#1006 [16:16] * Freakling [webchat@37.250.138.99.bredband.tre.se] has quit. (Quit: webchat.esper.net)
#1007 [16:17] <Mel> "Launcher plugin '/Users/melanieselvi/Library/Application support/minecraft/launcher/launcher.bundle' has different ABI than expected."
#1008 [16:18] <urielsalis> ??> Mel mac/reinst/manual
#1009 [16:18] <Absol> Mel: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1010 [16:18] <Absol> Mel: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1011 [16:18] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#1012 [16:18] <Mel> OK, I will try that, thank you
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#1014 [16:21] * hsteckylf [webchat@c-73-163-221-92.hsd1.md.comcast.net] has joined #minecrafthelp
#1015 [16:24] <Mel> It worked! Thank you SO much!
#1016 [16:25] <hsteckylf> I'm having an issue that started this afternoon where my java MinecraftLauncher.exe is not starting up. Running a Win7 computer with plenty of RAM/CPU/disk space, and I was logged in fine yesterday as well. Tried from my "mobile" laptop as well and seeing the same issue with the launcher just not starting. I've rebooted but that hasn't resolved the
#1017 [16:25] <hsteckylf> issue. On both computers, the updateLog.txt was last updated today, so I am wondering if there is an updated launcher that might be causing an issue?
#1018 [16:26] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#1019 [16:26] * test [webchat@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Client Quit)
#1020 [16:27] <hsteckylf> I've had Task Manager open to the process list and can confirm the launcher nor the game is currently running, and when I execute the launcher, no new processes are being displayed. No A/V running on these computers other than Security Essentials.
#1021 [16:28] <mattym> hsteckylf, What is the exact message you get when you try to start it?
#1022 [16:28] * Dillonahh [webchat@adsl-68-19-155-92.jan.bellsouth.net] has joined #minecrafthelp
#1023 [16:28] <Dillonahh> hello
#1024 [16:30] <Dillonahh> I have been trying to change my username, but it wont let me. Nor will it let me see how many days i have left until I can change my username> It would be much appreciated if you could change my username to Honey_Oats
#1025 [16:30] <mattym> Dillonahh, You will just need to wait till it lets you.
#1026 [16:30] <mattym> Dillonahh, You will just need to wait till it lets you.
#1027 [16:30] * Dillonahh [webchat@adsl-68-19-155-92.jan.bellsouth.net] has left #minecrafthelp
#1028 [16:30] <hsteckylf> mattym, No message at all. No sign that anything is even happening. Like I said, I don't see anything showing up in Process Explorer. I've tried double clicking on the .exe, clicking and then hitting enter, executing from command prompt. The same occurs on both of these Win 7 computers.
#1029 [16:31] * AJ [webchat@host-74-204-143-163.vyvebroadband.net] has joined #minecrafthelp
#1030 [16:31] <mattym> ??> hsteckylf tools/hjt
#1031 [16:31] <Absol> hsteckylf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1032 [16:31] <Absol> hsteckylf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1033 [16:33] <AJ> I'm trying to access my old Minecraft account again by updating it to Mojang but I've forgotten my old username so it's not allowing me to access my account or change to a new username. Any suggestions on what I can do to access my account or retrieve my username? Thank You in advance.
#1034 [16:34] <mattym> AJ, Have you tried looking for your purchase confirmation email, it should include the username.
#1035 [16:35] <hsteckylf> Skimming through the HJT logs. I'll follow back up in a bit
#1036 [16:35] <AJ> No, It was a very long time ago like over 6 yrs so I'm not sure if that information is something I would still have all these yrs later.
#1037 [16:36] <mattym> AJ, Well, contacting Mojang support will be the only way then,
#1038 [16:36] <mattym> ??> AJ account/send-email
#1039 [16:36] <Absol> AJ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1040 [16:36] <Absol> AJ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1041 [16:36] <mattym> hsteckylf, Please provide the log, we can check it for know issues.
#1042 [16:36] <AJ> ok, thank you for the assist.
#1043 [16:45] <hsteckylf> mattym https://paste.ubuntu.com/p/BwjWtbkhFX/
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#1045 [16:47] <mattym> hsteckylf, Yeah it looks like the latest launcher may be having some issues on older Windows. You will need to try the following launcher. Which does require Java installed on the system https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#1046 [16:48] * Arc25275 [webchat@172-221-020-185.dhcp.chtrptr.net] has joined #minecrafthelp
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#1048 [16:49] <hsteckylf> Oh really? I'm glad as I thought I was going completely crazy! Is there a bug ticket I can track for that?
#1049 [16:49] <hsteckylf> Thanks for the help!
#1050 [16:51] <mattym> hsteckylf, I only know of a Mac specific one on the tracker offhand. We have passed the info along to Mojang tho.
#1051 [16:51] * Arc25275 [webchat@172-221-020-185.dhcp.chtrptr.net] has joined #minecrafthelp
#1052 [16:52] <Arc25275> I am having an io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information: Error pop up when I try to join a server
#1053 [16:52] <Arc25275> I don’t know how to fix this and I have looked all over
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#1055 [17:08] * TheMikey616 [webchat@166.108-30-64.ftth.swbr.surewest.net] has joined #minecrafthelp
#1056 [17:08] <TheMikey616> my Minecraft update won't work
#1057 [17:09] <TheMikey616> it says "unable to update the Minecraft Native Launcher
#1058 [17:10] <mattym> hsteckylf, If you are still there, we have something we would like to test
#1059 [17:12] * TheMikey616 [webchat@166.108-30-64.ftth.swbr.surewest.net] has quit. (Client Quit)
#1060 [17:13] * TheMikey616 [webchat@166.108-30-64.ftth.swbr.surewest.net] has joined #minecrafthelp
#1061 [17:14] <mattym> TheMikey616, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1062 [17:19] <hsteckylf> Yeah mattym
#1063 [17:20] <mattym> hsteckylf, Did you try the .jar launcher yet?
#1064 [17:20] <hsteckylf> My kids are playing in our family server, and I was trying to get in to rescue one of them. I've been looking through the bug tickets
#1065 [17:20] <hsteckylf> No, not yet as that would reset some of the configs.
#1066 [17:20] <mattym> hsteckylf, Good
#1067 [17:20] <hsteckylf> I've backed up the folder in preparation to though.
#1068 [17:20] <mattym> hsteckylf, Can you locate your nativelog file (I think it should be in the .minecraft folder now)
#1069 [17:21] <mattym> hsteckylf, And get me a paste link for it.
#1070 [17:21] * Jason [webchat@172-15-92-169.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#1071 [17:21] <Jason> help
#1072 [17:21] <mattym> hsteckylf, If its not in that folder it may be wherever the Minecraftlauncher.exe or shortcut it.
#1073 [17:21] <Jason> h e l p
#1074 [17:21] <Jason> someone?
#1075 [17:21] <mattym> Jason, Explain what you need help with.
#1076 [17:21] <Jason> I have a very old minecraft account that was using a Roadrunner email. And now that Time Warner Cable switched to Spectrum and we switched to At&t, the old email was suspended and we no longer have access to it.
#1077 [17:22] <Jason> i cannot migarte my old account
#1078 [17:22] <mattym> ??> Jason account/send-email
#1079 [17:22] <Jason> migrate*
#1080 [17:22] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1081 [17:22] <Absol> Jason: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1082 [17:22] <Jason> do not have the transaction ID
#1083 [17:23] <Jason> :(
#1084 [17:23] <mattym> ??> Jason account/trans-id
#1085 [17:23] <Absol> Jason: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1086 [17:23] <Jason> i no longer have access to the email to get the transaction ID.
#1087 [17:23] <mattym> Jason, Check the linked page for other options.
#1088 [17:24] <Jason> was purchased using paypal
#1089 [17:25] <Jason> again no longer have access to the account
#1090 [17:25] <mattym> Jason, You can try contacting them without it, but they may not be able to proceed.
#1091 [17:25] <hsteckylf> mattym There is a `nativelog.txt` file in `C:\Program Files (x86)\Minecraft`, but not in the .minecraft nor .minecraft/logs folders. The one that is in the program files folder was last modified 10/23/2018. There is also an `updateLog.txt` file that was last modified at the same time as the .exe today. https://paste.ubuntu.com/p/8V6y8mYWKB/
#1092 [17:25] <Jason> so im out $30? and have to buy a new account :(
#1093 [17:26] <mattym> Jason, Contact Mojang and see what they say.
#1094 [17:26] <Jason> okay
#1095 [17:26] <mattym> hsteckylf, Can I also get the text from updatelog.txt as well
#1096 [17:27] <mattym> hsteckylf, And did you not use the .msi installer at all, only the .exe launcher download?
#1097 [17:27] <hsteckylf> That was teh updateLog.txt. Did you want the 4 month old nativelog.txt?
#1098 [17:27] <mattym> hsteckylf, Yeah, just to double check against the others was have with a similar issue.
#1099 [17:27] <hsteckylf> I did try reinstalling the launcher with the .msi before we spoke before.
#1100 [17:28] <mattym> hsteckylf, Ok
#1101 [17:28] <hsteckylf> nativelog.txt: https://paste.ubuntu.com/p/2JmWzxtbJP/
#1102 [17:29] * Gordovski [webchat@CPE7c5a1c4cc099-CM64777d5dd060.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1103 [17:29] <mattym> hsteckylf, Any chance there is a nativelog.txt on the desktop (if there was a shortcut for the launcher there)?
#1104 [17:29] <Gordovski> Hello. I was looking to get a refund
#1105 [17:29] <mattym> ??> Gordovski account/refund
#1106 [17:29] <Absol> Gordovski: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1107 [17:30] <Gordovski> The purchase was made without permission
#1108 [17:30] <mattym> Gordovski, All the info you need is on that linked page.
#1109 [17:31] <hsteckylf> None that I have found, but I am doing a system-wide search for that file now to see if there are any others.
#1110 [17:31] * Tigger [webchat@198-91-176-238.cpe.distributel.net] has joined #minecrafthelp
#1111 [17:31] <Gordovski> Okay, I already had contacted you guys about a week ago but no one has replied
#1112 [17:32] * Tigger [webchat@198-91-176-238.cpe.distributel.net] has quit. (Client Quit)
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#1114 [17:33] <mattym> hsteckylf, Ok, if there isnt another one, thats fine. Just trying to collect all the info we can.
#1115 [17:33] <mattym> hsteckylf, This may not apply to your issue directly, but are you able to view the following page in a web browser https://launchermeta.mojang.com/v1/packages/be2ae8ce3f5d52642df8be49e50f462c7b3d8617/manifest.json
#1116 [17:33] <hsteckylf> Yup, that loads.
#1117 [17:34] <mattym> hsteckylf, Ok, thanks.
#1118 [17:34] <mattym> hsteckylf, Thats all we will ask of you. Hopefully the .jar launcher works when you get around to trying it.
#1119 [17:34] <drew> Process crashed with exit code -805306369 how can i fix this problem
#1120 [17:34] <mattym> ??> drew tools/hjt
#1121 [17:34] <Absol> drew: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1122 [17:34] <Absol> drew: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1123 [17:36] <hsteckylf> Thanks again mattym
#1124 [17:37] <hsteckylf> Like I said, I have the same issue on both Win7 systems, so I might try that on one and leave the other in this state until it is resolved.
#1125 [17:38] <mattym> hsteckylf, You may also want to try the following.
#1126 [17:38] <mattym> ??> hsteckylf win/reinst/full
#1127 [17:38] <Absol> hsteckylf: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#1128 [17:38] <Absol> hsteckylf: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#1129 [17:38] <mattym> hsteckylf, And in addition to that, manually clear anything from the Program Files minecraft folder before the reinstall
#1130 [17:38] <mattym> hsteckylf, Just to ensure it gets a clean version of everything.
#1131 [17:39] <hsteckylf> Thanks.
#1132 [17:39] * AJ [webchat@host-74-204-143-163.vyvebroadband.net] has quit. (Quit: webchat.esper.net)
#1133 [17:39] <hsteckylf> I'll keep this window open, but will be heading out for a while. I'll check back if any new debug is needed. ;-)
#1134 [17:42] <mattym> hsteckylf, One last thing, are any of your MC related folders a symlink
#1135 [17:42] <drew> i did it what now
#1136 [17:43] <mattym> drew, we need the link
#1137 [17:44] <drew> https://paste.ubuntu.com/p/BmQNRjy97c/
#1138 [17:44] <drew> is that all
#1139 [17:44] * Szaliwun [webchat@178235178009.unknown.vectranet.pl] has joined #minecrafthelp
#1140 [17:45] <hsteckylf> mattym Yeah, I have junction folder for `.minecraft`. I've had that setup like that for 5+ years on this laptop.
#1141 [17:46] <mattym> Can you try without that. It seems to be a known issue on the latest launcher
#1142 [17:47] <drew> mattym what now
#1143 [17:47] <hsteckylf> I did see some tickets about that and did try running the CLI with the flags instead with no success: "C:\Program Files (x86)\Minecraft\MinecraftLauncher.exe" --workDir C:\Users\User\Dropbox\minecraft --lockDir C:\Users\User\Dropbox\minecraft
#1144 [17:47] <mattym> hsteckylf, Also is it set up that way on both computers
#1145 [17:47] <Szaliwun> Hi, I have been having problems with my minecraft account, in short, the launcher says the following every time I try to log-in: "Login failed. Invalid username or password". It's been three days already, and I hoped the problem would solve itself, since the "Support Site" suggested waiting a bit until the next log-in attempt, but I guess not. I kn
#1146 [17:47] <Szaliwun> ow you ain't able to solve it directly, but do you guys have any ideas why is that happening?
#1147 [17:48] <hsteckylf> Still don't see the launcher even opening.
#1148 [17:48] <hsteckylf> Yes, I've been doing that on all my systems since I setup minecraft some 12 years ago...
#1149 [17:48] <mattym> hsteckylf, With it just running to the normal .minecraft? No symlinks or workarounds?
#1150 [17:48] <drew> what will you find in the link
#1151 [17:49] <drew> https://paste.ubuntu.com/p/BmQNRjy97c/.
#1152 [17:49] <mattym> Be patient
#1153 [17:49] <drew> k
#1154 [17:49] * EZgmamin15 [webchat@162-233-169-249.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#1155 [17:50] <EZgmamin15> hi
#1156 [17:50] <EZgmamin15> I need help
#1157 [17:50] <EZgmamin15> Please
#1158 [17:52] <mattym> ??> drew av/adwcleaner
#1159 [17:52] <Absol> drew: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1160 [17:52] <Absol> drew: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1161 [17:52] <mattym> EZgmamin15, Explain what you need help with.
#1162 [17:53] * drew [webchat@cpe-74-128-135-182.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1163 [17:56] <Szaliwun> So, um, does anybody knows why am I experiencing this "failed log-in" issue?
#1164 [17:57] <mattym> Szaliwun, Have you tried resetting the password?
#1165 [17:57] <Szaliwun> Yeah, I have done that like 10 times already
#1166 [17:58] <mattym> Szaliwun, Has it said a new one was successfully set?
#1167 [17:58] <Szaliwun> Actually, I think I tried every solution suggested on the support site
#1168 [17:58] <Szaliwun> Yeah, it did. But I was still unable to log-in. The same issue occured every time I set a new password.
#1169 [17:58] <mattym> Szaliwun, Any VPN or Proxy running?
#1170 [17:59] * Shushki [webchat@c-73-201-69-85.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1171 [17:59] <Szaliwun> Oh, haven't checked. But I doubt it.
#1172 [17:59] * drew [webchat@cpe-74-128-135-182.kya.res.rr.com] has joined #minecrafthelp
#1173 [17:59] <drew> ok what now i did the restart
#1174 [17:59] <mattym> drew, Check the game again, it may take longer to start up.
#1175 [18:01] <mattym> Szaliwun, Well, even if you are not, for some reason your ISP is being detected as one. So thats likely something you will need to speak to them about.
#1176 [18:02] <Szaliwun> Well, yeah. I did sent an e-mail to Mojang just 20 minutes ago.
#1177 [18:02] <mattym> Szaliwun, Not Mojang, talk to your ISP about it.
#1178 [18:04] <Szaliwun> You mind explainin' what "ISP" stands for? I am not a native english speaker, and I don't really understand what does that mean.
#1179 [18:05] <mattym> Your internet service provider
#1180 [18:05] <Szaliwun> Oh, right.
#1181 [18:07] * Lord_of_Life [~Lord@77.28.171.231] has quit. (Ping timeout: 198 seconds)
#1182 [18:08] * com [webchat@054714bc.skybroadband.com] has joined #minecrafthelp
#1183 [18:08] <com> i got a fatal process monitor issue
#1184 [18:10] <mattym> com, What is the full error?
#1185 [18:10] * Lord_of_Life [~Lord@77.28.162.106] has joined #minecrafthelp
#1186 [18:11] * Szaliwun [webchat@178235178009.unknown.vectranet.pl] has quit. (Quit: webchat.esper.net)
#1187 [18:12] <com> for starters i got a fatal error on the game output that says the process monitor issue, which comes occasionally. regardless of if it comes or not, my game doesnt respond..
#1188 [18:13] <mattym> ??> com launcher/log
#1189 [18:13] <Absol> com: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1190 [18:16] * seth [webchat@174-082-238-061.dhcp.chtrptr.net] has joined #minecrafthelp
#1191 [18:16] <seth> help me
#1192 [18:16] <seth> crash on stratup
#1193 [18:16] <com> same dude
#1194 [18:17] <seth> i tried downloading java to see uif that was the issue
#1195 [18:17] <seth> if*
#1196 [18:17] <seth> it is not
#1197 [18:17] <com> click the instructions the guy sent
#1198 [18:18] * seth [webchat@174-082-238-061.dhcp.chtrptr.net] has quit. (Client Quit)
#1199 [18:20] <com> https://paste.ubuntu.com/p/CqsqPbTQpM/
#1200 [18:20] <com> Setting user: Snowynebula
#1201 [18:21] <mattym> ??> com tools/hjt
#1202 [18:21] <Absol> com: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1203 [18:21] <Absol> com: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1204 [18:22] <com> https://paste.ubuntu.com/p/BkYwp4mG2F/
#1205 [18:24] <mattym> ??> com av/adwcleaner
#1206 [18:24] <Absol> com: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1207 [18:24] <Absol> com: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1208 [18:25] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has joined #minecrafthelp
#1209 [18:25] * com [webchat@054714bc.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1210 [18:26] <BroncoBen> Hello, whenever I attempt to run Minecraft on Minecraft Java Edition, it launches to the Mojang Screen, where it then proceeds on to freeze and never work. Any attempts at clicking will lead to it crashing, with the message "Java(TM) Platform SE binary is not responding"
#1211 [18:26] * com [webchat@054714bc.skybroadband.com] has joined #minecrafthelp
#1212 [18:26] <BroncoBen> I have also attempted uninstalling/reinstalling both java and Minecraft many times, and have searched for various ways to fix this, but all have failed.
#1213 [18:26] <com> ok so i ran that thing
#1214 [18:26] <com> what do now pls?
#1215 [18:27] <com> https://paste.ubuntu.com/p/sFTB5mmyr7/
#1216 [18:30] <mattym> com, Try to start the game agian.
#1217 [18:30] <mattym> ??> BroncoBen tools/hjt
#1218 [18:30] <Absol> BroncoBen: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1219 [18:30] <Absol> BroncoBen: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1220 [18:32] <com> https://paste.ubuntu.com/p/5WBRpW2YSm/
#1221 [18:33] <mattym> com, Read the directions given to you, not others.
#1222 [18:33] * arowski [webchat@84-216-166-94.customers.ownit.se] has joined #minecrafthelp
#1223 [18:35] <com> ik
#1224 [18:35] <arowski> Hi, I was wondering if there is ANY way I can retrieve my Minecraft account that I made back in 2011. I have since changed my email-address and I can't remeber my password
#1225 [18:35] <com> oh wait i understand now
#1226 [18:36] <mattym> ??> arowski account/send-email
#1227 [18:36] <Absol> arowski: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1228 [18:36] <Absol> arowski: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1229 [18:36] <arowski> cheers
#1230 [18:36] * fronk [webchat@c-66-41-198-142.hsd1.mn.comcast.net] has joined #minecrafthelp
#1231 [18:39] <EZgmamin15> Hello I need with my minecraft account
#1232 [18:39] <EZgmamin15> I tried everything and nothing worked for like 3 days
#1233 [18:40] <EZgmamin15> I had unstalled it reinstalled it and repair and nothing happend
#1234 [18:40] <EZgmamin15> please help I cant log in
#1235 [18:40] <EZgmamin15> hello?'
#1236 [18:40] <EZgmamin15> please can I get some help
#1237 [18:40] <mattym> EZgmamin15, What does it say when you try to log in?
#1238 [18:40] <EZgmamin15> the luancher it says could not connect to server
#1239 [18:40] <mattym> ??> EZgmamin15 tools/hjt
#1240 [18:40] <EZgmamin15> and the the website it says you can only own one copy of minecraft per account
#1241 [18:40] <Absol> EZgmamin15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1242 [18:40] <Absol> EZgmamin15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1243 [18:41] <EZgmamin15> but I only have one account
#1244 [18:41] <BroncoBen> After trying to download hijackthis, I got a message reading that I needed to delete HijackThis reported and to then save the files as hosts and reboot. Should I ignore this?
#1245 [18:42] <EZgmamin15> Is this safe?
#1246 [18:42] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1247 [18:42] <mattym> BroncoBen, Yes, just hit the OK button on that error
#1248 [18:42] <mattym> EZgmamin15, Yes
#1249 [18:44] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has joined #minecrafthelp
#1250 [18:44] <BroncoBen> https://paste.ubuntu.com/p/VrC84fKq3v/
#1251 [18:44] <BroncoBen> Here is the requested pastebin
#1252 [18:45] <mattym> ??> BroncoBen av/adwcleaner
#1253 [18:45] <Absol> BroncoBen: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1254 [18:45] <Absol> BroncoBen: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1255 [18:47] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has quit. (Client Quit)
#1256 [18:47] * zacc [webchat@ip68-229-54-81.lv.lv.cox.net] has joined #minecrafthelp
#1257 [18:47] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has joined #minecrafthelp
#1258 [18:47] <zacc> hello
#1259 [18:48] <zacc> i need help
#1260 [18:49] <zacc> if anyone could muster the courage to grant a young chap as myself some assistance, I would very much appreciate it
#1261 [18:52] <Wolflord> PLz some1 help. I have a problem with my computer not letting me play minecraft. I have been playing for a year now and out of the blue 2 days ago i got this thing at this ----->https://bugs.mojang.com/browse/MC-144433.
#1262 [18:52] <Wolflord> Please note i own a mac book air
#1263 [18:52] <mattym> Wolflord, That report is not visible. Explain the problem
#1264 [18:55] <Wolflord> Lol srry i had it on security mode, now its open to public
#1265 [18:55] <mattym> ??> Wolflord mac/reinst/manual
#1266 [18:55] <Absol> Wolflord: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1267 [18:55] <Absol> Wolflord: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1268 [18:55] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has joined #minecrafthelp
#1269 [18:56] <BroncoBen> Alright, im back
#1270 [18:56] <Wolflord> YEs absol i tried that 10 times without it fixing
#1271 [18:56] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has quit. (Client Quit)
#1272 [18:56] <mattym> BroncoBen, Try starting the game again.
#1273 [18:56] <Wolflord> ...... i cant open the game
#1274 [18:56] <mattym> Wolflord, Are you sure your followed the directions exactly?
#1275 [18:56] <Wolflord> to the letter
#1276 [18:57] * Ski02 [webchat@c-73-14-89-65.hsd1.co.comcast.net] has joined #minecrafthelp
#1277 [18:57] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has joined #minecrafthelp
#1278 [18:57] <BroncoBen> Alright, I have done that clean you all have asked me to do
#1279 [18:57] <mattym> Wolflord, Ok do the same again, but also remove the App from the Applications folder. Then download a fresh copy and reinstall.
#1280 [18:57] <mattym> BroncoBen, Try starting the game again.
#1281 [18:57] * EZgmamin15 [webchat@162-233-169-249.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1282 [18:57] <BroncoBen> Ok
#1283 [18:58] <Wolflord> .............. welp i DID that too, i did that for 2 hours last night, over and over again making sure i removed everything
#1284 [18:58] <Ski02> I'm trying to sign into my account but can't remember the password and eveytime I try to reset password to the accounts email it won't send
#1285 [18:59] <mattym> Ski02, Have you looked at any spam/junk folders in the email?
#1286 [18:59] <Ski02> yes
#1287 [18:59] <mattym> Ski02, Then you need to contact Mojang.
#1288 [18:59] <mattym> ??> Ski02 account/send-email
#1289 [18:59] <Absol> Ski02: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1290 [18:59] <Absol> Ski02: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1291 [18:59] <mattym> Wolflord, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1292 [19:00] * Ski02 [webchat@c-73-14-89-65.hsd1.co.comcast.net] has quit. (Client Quit)
#1293 [19:00] <Wolflord> No i dont, i also have not downloaded any mods that could introduce a virus.
#1294 [19:00] <BroncoBen> iuT WORKED
#1295 [19:00] <BroncoBen> Thank you guys so much!
#1296 [19:01] <mattym> Wolflord, Ok, turn off the default Mac firewall, then try the reinstall process again.
#1297 [19:01] <BroncoBen> I appreciate it
#1298 [19:01] <Wolflord> ok ill try
#1299 [19:01] * The_Bester [webchat@ns102312.ip-147-135-36.us] has joined #minecrafthelp
#1300 [19:01] * The_Bester [webchat@ns102312.ip-147-135-36.us] has quit. (Network ban)
#1301 [19:02] * BroncoBen [webchat@cpe-71-74-103-185.neo.res.rr.com] has quit. (Client Quit)
#1302 [19:02] <Wolflord> WOW, turns out my firewall was never on in the first place
#1303 [19:03] <mattym> Wolflord, I forget exactly where the setting is. But there is also one that allows you to allow programs to be downloaded or installed from anywhere.
#1304 [19:03] <Wolflord> OK ill look for that
#1305 [19:03] * Jackb [webchat@162.250.29.55] has joined #minecrafthelp
#1306 [19:03] <Jackb> hello?
#1307 [19:04] <mattym> Wolflord, From what I can see, it should be on the General Tab in Security and Privacy, same one where firewall was
#1308 [19:04] <Jackb> So im trying to log into my old account i seem to have done that but i cant get the actual game what should i so?
#1309 [19:04] <mattym> Jackb, What do you mean?
#1310 [19:05] * The_Bester [webchat@66-188-197-100.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1311 [19:05] <The_Bester> I believe someone code guessed my redeem prepaid code.
#1312 [19:05] <mattym> The_Bester, From a pre-paid card?
#1313 [19:06] <Jackb> I had an account like a couple years ago and it seems i have logged into it but it wont let me redownload it. Do i have to buy the full game again?
#1314 [19:06] <mattym> Jackb, Where did you log in with it?
#1315 [19:06] <Jackb> mojang.com
#1316 [19:06] <mattym> Jackb, What does it say on account.mojang.com/me ?
#1317 [19:06] <Wolflord> +mattym u mean the allow downloaded apps from appstore- appstore and identified developers?
#1318 [19:06] <The_Bester> I bought Minecraft java addition and when i go to redeem my code for Minecraft windows 10 it wont work.
#1319 [19:06] <mattym> Wolflord, Yes, select the from Anywhere option.
#1320 [19:07] <Jackb> it says im logged in but havent bought the game when i did a long time ago
#1321 [19:07] <mattym> The_Bester, Are you sure its not already redeemed on a Microsoft Account you were logged in with?
#1322 [19:07] <mattym> Jackb, What does it say on that page I linked?
#1323 [19:08] <The_Bester> No, i checked all my alt accounts but it doesn't have Minecraft Windows 10 Edition, i think someone code guessed it.
#1324 [19:08] <Wolflord> Uh, my only choices are from appstore or from appstore and identified developers....
#1325 [19:08] <mattym> The_Bester, Not really anything that can be done about that.
#1326 [19:09] <mattym> Wolflord, What version of macOS are you on?
#1327 [19:09] <Jackb> it says my gift codes and redeem it but no code it brings me to a page to activate a code
#1328 [19:09] <mattym> Jackb, That means you are logged into a Mojang account, that has either never been used to buy the game, or never had it migrated to that Mojang account.
#1329 [19:10] <Jackb> but it says it has been migrated?
#1330 [19:10] <Wolflord> version MacOS sierra 10.12.6
#1331 [19:10] <mattym> Wolflord, Take a look at the instructions here for enabling the option http://osxdaily.com/2016/09/27/allow-apps-from-anywhere-macos-gatekeeper/
#1332 [19:10] <mattym> Jackb, What should your ingame username be?
#1333 [19:11] <Jackb> i do not remember it was a an old account and i think i had two accounts linked
#1334 [19:12] <mattym> Jackb, Are you sure you didn't migrate it to a different Mojang account (email)?
#1335 [19:13] <Jackb> i tried resetting my pass for every email i had and that the only email it worked on
#1336 [19:13] <mattym> Jackb, You will need to contact Mojang to sort it out.
#1337 [19:13] <mattym> ??> Jackb account/send-email
#1338 [19:13] <Absol> Jackb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1339 [19:14] <Absol> Jackb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1340 [19:14] * SolarrFlare [webchat@cpe-58-162-234-160.static.qld.asp.telstra.net] has joined #minecrafthelp
#1341 [19:15] <SolarrFlare> aye
#1342 [19:15] <SolarrFlare> Is it possible to access my security questions without actually having access to my email?
#1343 [19:16] <Wolflord> dangit, how do i type in the admin code when i cant type..?
#1344 [19:16] <SolarrFlare> Idk man can you help me out tho
#1345 [19:18] <Wolflord> seroiusly, i got to terminal but it duznt want me to type in my admin code
#1346 [19:19] <mattym> Wolflord, I believe it blanks it out. You just have to type it and hit enter but wont see it
#1347 [19:20] <Wolflord> ok ty
#1348 [19:20] <SolarrFlare> mattym
#1349 [19:20] <SolarrFlare> Can you please help me out ._.
#1350 [19:20] <Wolflord> YEY it worked
#1351 [19:21] * com [webchat@054714bc.skybroadband.com] has quit. (Quit: webchat.esper.net)
#1352 [19:21] <Wolflord> Now should i delete everything minecraft and redownload?
#1353 [19:21] <SolarrFlare> hello>
#1354 [19:22] <Wolflord> Uh... so should i delete and redownload minecraft?
#1355 [19:22] <SolarrFlare> Dude i've got no idea
#1356 [19:22] <Wolflord> Welp i hope itworks cuz ima do it
#1357 [19:23] <SolarrFlare> I'm waiting for someone to help me out. So far i've just been ignored
#1358 [19:24] <Wolflord> Wut u ned helps with
#1359 [19:24] <SolarrFlare> lmao Im tryna regain access to my old minecraft account
#1360 [19:24] <SolarrFlare> but i've got no access to the email
#1361 [19:24] <Wolflord> ..... did u lose ur email account?
#1362 [19:25] <SolarrFlare> Is it possible to access the security questions without logging into the actual account and just providing the email>
#1363 [19:25] <SolarrFlare> Yeah
#1364 [19:25] <Wolflord> oof srry i dunt think there is any other way
#1365 [19:25] <SolarrFlare> Faarrrk that sucks
#1366 [19:25] <Wolflord> you can though, if u get into that account, i think change the email to ur new 1
#1367 [19:25] <SolarrFlare> hmmmm I think I may have access to it on my old computer
#1368 [19:26] <SolarrFlare> But I'll have to wait until I can get access to that computer cause rn it's in a storage container
#1369 [19:26] <SolarrFlare> Thanks for you help tho :)
#1370 [19:27] <mattym> SolarrFlare, You would need to contact Mojang to resolve your issue.
#1371 [19:27] <Wolflord> No prob, i just joined 10 min ago but yea ur welcome.
#1372 [19:27] <mattym> ??> SolarrFlare account/send-email
#1373 [19:27] <Absol> SolarrFlare: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1374 [19:27] <Absol> SolarrFlare: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1375 [19:28] <SolarrFlare> Yeah thanks but I've already emailed them and I'm just waiting for a response :)
#1376 [19:28] * InClouds [webchat@63.red-79-154-224.dynamicip.rima-tde.net] has joined #minecrafthelp
#1377 [19:29] <InClouds> Hi
#1378 [19:29] <SolarrFlare> hey
#1379 [19:32] <Wolflord> DANGIT, it didnt work even when i allowed all for apps download.
#1380 [19:33] <Wolflord> PLEASE duz any1 know how to fix this?
#1381 [19:33] <mattym> Wolflord, Are you sure you reinstalled it from a new download off of minecraft.net?
#1382 [19:34] <Wolflord> YES i made sure
#1383 [19:35] <Wolflord> WAIT, new download?
#1384 [19:35] <Wolflord> WAt version of minecraft is the latest, not incuding snapshots?
#1385 [19:35] <mattym> Wolflord, Yes. Having removed the app from the Applications folder, And using a freshly downloaded copy of the installer from minecraft.net
#1386 [19:35] <Wolflord> yep
#1387 [19:36] <Wolflord> freshly downloaded
#1388 [19:37] <mattym> Wolflord, So when you run it, it makes you move it to the Applications folder?
#1389 [19:38] <Wolflord> Yes, i get the minecraft.dmg thing, put it on my desktop, click it and it shows the drive thing that shows me to drag minecraft to applications
#1390 [19:38] <Wolflord> i click the miencraft in applications and then it says minecraft launcher is updating
#1391 [19:39] <Wolflord> after about 3 min of updating it shows same icon like before
#1392 [19:39] * fullop [webchat@cpe-174-104-186-58.neo.res.rr.com] has joined #minecrafthelp
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#1394 [19:39] <fullop> My game keeps crashing
#1395 [19:39] <mattym> Wolflord, You may need to wait for them to do another launcher update.
#1396 [19:39] <fullop> right when I press playt
#1397 [19:39] <mattym> ??> fullop launcher/log
#1398 [19:39] <Absol> fullop: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1399 [19:40] <Wolflord> Yea thats the main problem, i cant open the page for the play or the "hamburger" option thing
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#1401 [19:43] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has joined #minecrafthelp
#1402 [19:43] <Wolflord> Wow i crashed
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#1405 [20:07] * blackmass [webchat@24-241-192-95.dhcp.unas.al.charter.com] has joined #minecrafthelp
#1406 [20:08] <blackmass> Hello, is there anyone here able to help? I've been having problems recently about logging in. I have an account that I cannot log into the launcher. I've tried resetting my password, waiting 30 minutes like I've read multiple times and this seems to be my last line of help.
#1407 [20:12] * Joy [webchat@c-98-200-53-116.hsd1.tx.comcast.net] has joined #minecrafthelp
#1408 [20:14] <Joy> received this message when downloading minecraft java edition to my mac: launcher.bundle has different ABI than expected.
#1409 [20:17] <mattym> ??> Joy mac/reinst/manual
#1410 [20:17] <Absol> Joy: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1411 [20:17] <Absol> Joy: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1412 [20:17] <mattym> blackmass, Do you receive the password reset email?
#1413 [20:21] <Joy> I am receiving a no such file or directory message when I enter the command into Terminal
#1414 [20:21] <mattym> Joy, Did you enter the full command exactly as Absol wrote it?
#1415 [20:25] <Joy> ok. it's updating now. looks like we are good. Wow! Thank you so much!
#1416 [20:26] <Joy> really appreciated your help.
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#1418 [20:30] * Poketerp8 [webchat@24-155-115-27.dyn.grandenetworks.net] has joined #minecrafthelp
#1419 [20:32] <Poketerp8> I was playing on a server and wanted a second account on the server at the same time, so I kept my mine craft running on my main account, then went to the launcher and signed out. The result was it said "could not connect to server" and then I restart my minecraft to log into my main again and I still get the same "could not connect to server" erro
#1420 [20:32] <Poketerp8> r.
#1421 [20:33] <mattym> ??> Poketerp8 tools/hjt
#1422 [20:33] <Absol> Poketerp8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1423 [20:33] <Absol> Poketerp8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1424 [20:36] <Poketerp8> https://paste.ubuntu.com/p/xvGBvPtPrT/
#1425 [20:37] <mattym> ??> Poketerp8 info/mcleaks
#1426 [20:37] <Absol> Poketerp8: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1427 [20:37] <Absol> Poketerp8: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1428 [20:37] <mattym> ??> Poketerp8 win/hosts/edit
#1429 [20:37] <Absol> Poketerp8: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1430 [20:37] <Absol> Poketerp8: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1431 [20:37] * adam [webchat@pool-96-234-129-11.bltmmd.east.verizon.net] has joined #minecrafthelp
#1432 [20:38] <Poketerp8> Okay what should I do now
#1433 [20:38] * adam is now known as Guest2356
#1434 [20:38] <mattym> Poketerp8, Do everything Absol just told you, read it all.
#1435 [20:38] * yes [webchat@64.191.189.108] has joined #minecrafthelp
#1436 [20:38] <Guest2356> hi my account got hacked a few days ago
#1437 [20:38] <yes> hello
#1438 [20:38] <mattym> ??> Guest2356 account/hacked
#1439 [20:38] <yes> i need help minecraft
#1440 [20:38] <Absol> Guest2356: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1441 [20:38] <Absol> Guest2356: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1442 [20:39] <mattym> yes, Explain what you need help with.
#1443 [20:39] <Poketerp8> Mattym, do I simply just save the notepad after deleting
#1444 [20:39] <mattym> Poketerp8, Yes
#1445 [20:39] <Poketerp8> okay
#1446 [20:39] <yes> i try download minecraft 1.12 but no work
#1447 [20:39] <Guest2356> someone changed my name and my password but i quickly fixed everything from my email but i just need to have my name reset back to normal
#1448 [20:40] <mattym> Guest2356, You need to wait to change the name.
#1449 [20:40] <mattym> yes, What happens when you try?
#1450 [20:40] * yes [webchat@64.191.189.108] has quit. (Client Quit)
#1451 [20:40] <Guest2356> just says to wait the 30 days
#1452 [20:40] <Guest2356> i was hoping there was a way to reset that timer to change my name back
#1453 [20:41] <Poketerp8> Mattym it worked, thanks
#1454 [20:41] <Poketerp8> And I apologize that I was unaware of MCLeaks being illegal and causing problems\
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#1460 [20:57] <grandpabill123> Mac OS version - suddenly when I click on the Minecraft icon I get an error message "Launcher plugin 'Users/dalley/Library/Application Support/minecraft/launcher/launcher.bundle' has different ABI than expected." I understand ABI to be 'Acquired Brain Injury' but that does not quite fit. Program simply won't load!
#1461 [21:14] <grandpabill123> I have googled 'ABI' and see that it is probably 'Application Binary Interface' - I tried deleting minecraft and downloading again but same error appears. i even turned the laptop off and on as a last resort with no success. Can you help please?
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#1464 [21:27] * Madfela15 [webchat@cpe-120-155-153-129.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#1465 [21:28] <Madfela15> my minecraft keeps crashing just trying to load the game and im not sure what to do.
#1466 [21:39] * Jake32_ [webchat@47.157.128.113] has joined #minecrafthelp
#1467 [21:40] <Jake32_> My skin wont load on 1.12.2 or higher and I really want to know whats happening
#1468 [21:40] <Jake32_> And it shows steve and alex for everyone and me
#1469 [21:40] * matt9 [webchat@71-84-95-36.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1470 [21:40] * ravenwood [webchat@h176.98.20.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#1471 [21:41] <matt9> I am trying to redeem minecraft code. I can't get past the "placing order" screen
#1472 [21:41] <Madfela15> my minecraft keeps crashing just trying to load the game and im not sure what to do.
#1473 [21:41] <Jake32_> That happened to me too
#1474 [21:42] <Jake32_> Maybe switch to the new launcher
#1475 [21:42] <Jake32_> I mean old launcher
#1476 [21:42] <Jake32_> I mean old launcher
#1477 [21:42] * Jake32_ [webchat@47.157.128.113] has left #minecrafthelp
#1478 [21:42] * Jake32_ [webchat@47.157.128.113] has joined #minecrafthelp
#1479 [21:44] <Jake32_> Can Someone help me, my skin and other player skins wont show, they all show alex or steve can you tell me what to do anyone?
#1480 [21:46] <ravenwood> ummm my account got hacked and I sent an email to the help email but its been a month
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#1482 [22:11] * Numb [webchat@cpe-76-170-55-192.socal.res.rr.com] has joined #minecrafthelp
#1483 [22:11] <Numb> heyo, is this chat room only for chatting or for support? (Or both)
#1484 [22:12] <thgilfodrol> Numb: mostly support. the discord can be used for chat
#1485 [22:13] <Numb> may I be invited to the discord please
#1486 [22:13] <Numb> the Minecraft discord or does Mojang have their own discord?
#1487 [22:13] <thgilfodrol> Numb: the minecraft discord
#1488 [22:13] <Numb> Got it, thank you. Have a great day :D
#1489 [22:13] <thgilfodrol> Numb: iirc it should just be https://discord.gg/minecraft
#1490 [22:13] <thgilfodrol> Numb: no problem, have fun
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#1492 [22:18] * funjosh [webchat@184-090-129-157.res.spectrum.com] has joined #minecrafthelp
#1493 [22:19] <funjosh> Hi, I'm trying to migrate my old minecraft account but don't remember the email we used, what can be done?
#1494 [22:19] <thgilfodrol> ??> funjosh account/send-email
#1495 [22:19] <Absol> funjosh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1496 [22:19] <Absol> funjosh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1497 [22:20] <funjosh> Ok thank you!
#1498 [22:20] <thgilfodrol> funjosh: no problem, good luck
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#1503 [23:04] <Madfela15> my minecraft keeps crashing just trying to load the game and im not sure what to do.
#1504 [23:04] <thgilfodrol> Madfela15: is your game crashing, or is your launcher crashing?
#1505 [23:04] <Madfela15> launcher
#1506 [23:04] * LegendaryGamer25 [webchat@201-176-77-249.speedy.com.ar] has joined #minecrafthelp
#1507 [23:05] <thgilfodrol> Madfela15: so to confirm, you can't even get into the launcher? clicking on the icon doesn't launch the launcher itself?
#1508 [23:06] <LegendaryGamer25> Hi, you see, my problem is that I lost my security questions and my transaction ID and email
#1509 [23:06] <Madfela15> clicking the launcher works but when i press play in the launcher it crashes
#1510 [23:07] <thgilfodrol> Madfela15: ah, that's a game crash
#1511 [23:07] <thgilfodrol> ??> Madfela15 launcher/log
#1512 [23:07] <Absol> Madfela15: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1513 [23:07] <thgilfodrol> ??> LegendaryGamer25 account/send-email
#1514 [23:07] <Absol> LegendaryGamer25: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1515 [23:07] <Absol> LegendaryGamer25: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1516 [23:07] * InClouds [webchat@63.red-79-154-224.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1517 [23:08] <LegendaryGamer25> I've already done it, but they do not answer me 4 days ago
#1518 [23:09] <thgilfodrol> LegendaryGamer25: if you check out the second link, they are currently working on emails sent on Jan 29th
#1519 [23:09] <thgilfodrol> LegendaryGamer25: unfortunately, it will probably be at least 2 and a half more weeks until you get a response
#1520 [23:10] <LegendaryGamer25> Okay, but do you think I can tell you the problem and help me or will I have to wait?
#1521 [23:10] <LegendaryGamer25> I already tried everything in the forum
#1522 [23:11] <thgilfodrol> LegendaryGamer25: we are not equipped to deal with account issues here- we are not mojang
#1523 [23:11] <thgilfodrol> LegendaryGamer25: the best advice I can offer is to hunt down your transaction id in the meantime
#1524 [23:11] <thgilfodrol> LegendaryGamer25: do you remember how you paid, and when you did so?
#1525 [23:13] <LegendaryGamer25> They gave me the account, and they put my email in it, but I lost the email and I have no other way to get it back
#1526 [23:13] <thgilfodrol> LegendaryGamer25: who gave you the account?
#1527 [23:14] <LegendaryGamer25> A friend who lost time
#1528 [23:14] <LegendaryGamer25> I can play and everything, but I can not change the skin and the name, which is what I would like to do
#1529 [23:15] <Madfela15> the game output log doesnt have the same things as the instructions show
#1530 [23:15] <thgilfodrol> LegendaryGamer25: ah, well your chances of recovering full access pretty much hinges on being able to ask your friend for the transaction id/details
#1531 [23:15] <thgilfodrol> Madfela15: that's fine, carry on with the other steps
#1532 [23:16] <LegendaryGamer25> There's the problem, I do not have any more contact with that friend
#1533 [23:17] * Cake [webchat@108-218-20-19.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1534 [23:17] <Cake> I have an account from about beta and I dont have access to the email anymore
#1535 [23:17] <Cake> I know the user name
#1536 [23:18] <thgilfodrol> LegendaryGamer25: unfortunately, chances are you might not get full access back then
#1537 [23:18] <thgilfodrol> ??> Cake account/send-email
#1538 [23:18] <Absol> Cake: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1539 [23:18] <Absol> Cake: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1540 [23:18] <Cake> I sent an email about a week ago
#1541 [23:18] <Madfela15> https://paste.ubuntu.com/p/QHchpV9ht9/
#1542 [23:18] <Cake> whats that?
#1543 [23:19] <Madfela15> they are trying to fix my game crashing
#1544 [23:19] * Cake [webchat@108-218-20-19.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#1545 [23:19] <thgilfodrol> ??> Madfela15 tools/hjt
#1546 [23:19] <Absol> Madfela15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1547 [23:19] <Absol> Madfela15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1548 [23:19] <LegendaryGamer25> Then I have to wait for the email response?
#1549 [23:21] <Madfela15> tools/hjt?
#1550 [23:22] <thgilfodrol> Madfela15: please ignore everything starting with ??>, those are commands to trigger Absol (who is a bot)
#1551 [23:23] <Madfela15> ok
#1552 [23:23] <Madfela15> i downloaded hijackthis
#1553 [23:25] <Madfela15> https://paste.ubuntu.com/p/N28c2T3Kwh/
#1554 [23:25] * Raider [webchat@c-73-71-121-46.hsd1.ca.comcast.net] has joined #minecrafthelp
#1555 [23:25] <thgilfodrol> Madfela15: your issue is caused by the PremierOpinion malware. you can fix the issue by removing PremierOpinion with adwcleaner
#1556 [23:25] <thgilfodrol> ??> Madfela15 av/adwcleaner
#1557 [23:25] <Absol> Madfela15: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1558 [23:25] <Absol> Madfela15: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1559 [23:26] <Raider> Hello, having issues logging in and tried contacting customer support for help but its been 20+ days and no reponse is this normal?
#1560 [23:27] * Madfela15 [webchat@cpe-120-155-153-129.qb03.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1561 [23:27] <thgilfodrol> Raider: what login issues have you been having?
#1562 [23:27] <thgilfodrol> Raider: and unfortunately yes, there is a 3 week waiting time for support responses at this time (they are currently working on tickets from Jan 29th)
#1563 [23:28] <Raider> I bought the game a long time ago and thought I had migrated the account. no email from mojang when i hit reset password
#1564 [23:29] <Raider> it says as much when I try to migrate it now
#1565 [23:29] * Raider [webchat@c-73-71-121-46.hsd1.ca.comcast.net] has quit. (Client Quit)
#1566 [23:30] * Madfela15 [webchat@cpe-120-155-153-129.qb03.qld.asp.telstra.net] has joined #minecrafthelp
#1567 [23:30] <Madfela15> im back and ive cleaned and repaired my computer
#1568 [23:31] <thgilfodrol> Madfela15: try the game again
#1569 [23:32] <Madfela15> its still not responding
#1570 [23:33] <thgilfodrol> ??> Madfela15 tools/hjt
#1571 [23:33] <Absol> Madfela15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1572 [23:33] <Absol> Madfela15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1573 [23:34] <Madfela15> https://paste.ubuntu.com/p/XXw2yrM3WV/
#1574 [23:35] <thgilfodrol> ??> Madfela15 launcher/log-txt
#1575 [23:35] <Absol> Madfela15: We need to see your full launcher log, which is created in the game directory.
#1576 [23:35] <Absol> Madfela15: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1577 [23:36] * blackmass [webchat@24.241.192.95] has joined #minecrafthelp
#1578 [23:39] <Madfela15> https://paste.ubuntu.com/p/rSV9fzgBDg/
#1579 [23:42] <thgilfodrol> ??> Madfela15 info/vars
#1580 [23:42] <Absol> Madfela15: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#1581 [23:46] <Madfela15> there are no java options in the variables
#1582 [23:48] <thgilfodrol> Madfela15: can you close the launcher/game, then go to your .minecraft folder, and rename it to ".minecraft-old."? after that, try launching the game via a new 1.13.2 profile
#1583 [23:52] <Madfela15> yes that worked
#1584 [23:53] <thgilfodrol> Madfela15: hmm, that's interesting I suppose
#1585 [23:54] <Madfela15> why is that
#1586 [23:54] <thgilfodrol> Madfela15: that error code is almost always caused by malware/the java options variable, so it's interesting to see it not caused by it for once
#1587 [23:55] <thgilfodrol> Madfela15: although you did have PremierOpinion, which does cause it as well
#1588 [23:55] <blackmass> I've tried everything from changing passwords to changing security answers. Nothing works.
#1589 [23:55] <Madfela15> well thanks for the help
#1590 [23:55] <thgilfodrol> Madfela15: no problem, have fun
#1591 [23:56] <thgilfodrol> blackmass: have you checked the spam or junk folders, for all of your emails?
#1592 [23:56] <blackmass> Not to be rude, but what use would that have?
#1593 [23:56] <thgilfodrol> blackmass: you mentioned you weren't getting the password reset email
#1594 [23:57] <thgilfodrol> blackmass: perhaps you used a different email, and/or it went into junk/spam
#1595 [23:57] <blackmass> No, I cannot log into the launcher. Sorry I had joined a bit earlier and someone named mattym pinged me, but I was timed out.
#1596 [23:58] <thgilfodrol> blackmass: what's the error that comes up when you try logging into the launcher?
#1597 [23:59] <blackmass> The password/user is incorrect. Im alternating between username/email and the password is 100% correct