#1 [00:00] * BeyondXENO [webchat@S0106a84e3f788b43.wp.shawcable.net] has joined #minecrafthelp
#2 [00:00] <BeyondXENO> Hey I need help migrating my account from my old email to my new email
#3 [00:02] * BeyondXENO [webchat@S0106a84e3f788b43.wp.shawcable.net] has quit. (Client Quit)
#4 [00:12] * koopamoopa [webchat@cpe-121-211-10-205.bwui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#5 [00:12] <koopamoopa> I've recently wanted to log in into my MC account but I forgot my Security Auth Questions and wanted to switch the Email for the account due to the original email being hacked
#6 [00:19] <thgilfodrol> ??> koopamoopa account/send-email
#7 [00:19] <Absol> koopamoopa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#8 [00:19] <Absol> koopamoopa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#9 [00:25] * insegui [webchat@69.196.89.212] has joined #minecrafthelp
#10 [00:25] <insegui> H e l p please
#11 [00:26] <insegui> I have an old premium account i haven't used in years, and i think i know which email it is but i can't remember the password and when i try to get it to email me to change it, nothing is sending
#12 [00:29] <insegui> is anyone there
#13 [00:36] <thgilfodrol> ??> insegui account/send-email
#14 [00:36] <Absol> insegui: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#15 [00:36] <Absol> insegui: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#16 [00:37] <insegui> inseguiandfriends@gmail.com
#17 [00:37] <insegui> is theemail
#18 [00:40] <thgilfodrol> insegui: please refer to Absol's instructions
#19 [00:40] <insegui> i can't log in
#20 [00:40] <insegui> and have noclue what my transaction id is
#21 [00:40] <thgilfodrol> insegui: you will have to use a different email to contact mojang
#22 [00:40] <insegui> but i don't have my transaction id
#23 [00:40] <thgilfodrol> insegui: they may be able to offer alternate methods of verification
#24 [00:47] * Bradley [webchat@27-32-234-70.static.tpgi.com.au] has joined #minecrafthelp
#25 [00:48] <Bradley> Hi, anyone with advice on how to play multiplayer between mac and switch?
#26 [00:49] * Deathwish [webchat@68.65.58.158] has joined #minecrafthelp
#27 [00:51] <Deathwish> I really think it would be cool if mojang added mermaids to minecraft, like friendly mobs that you can befriend, but not like a pet but like another person.
#28 [00:52] <thgilfodrol> Deathwish: https://feedback.minecraft.net/hc/en-us
#29 [00:52] <thgilfodrol> Bradley: unfortunately, there is no crossplay between mac and switch, as they are two separate versions
#30 [00:52] <Bradley> ok cool thanks for letting me know
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#32 [01:02] * Wilter_Harith [webchat@115.136.84.52] has joined #minecrafthelp
#33 [01:03] <Wilter_Harith> hi
#34 [01:03] <Wilter_Harith> It's been a month since I was hacked, and they didn't answer, so I'm asking for help. Please help me.
#35 [01:04] <Wilter_Harith> Please help me.
#36 [01:08] <Wilter_Harith> It's been a month since I was hacked, and they didn't answer, so I'm asking for help. Please help me.
#37 [01:08] <Wilter_Harith> help me.
#38 [01:09] <Wilter_Harith> help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help m
#39 [01:09] <Wilter_Harith> e.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.help me.
#40 [01:37] * Andrio kicked Wilter_Harith from #minecrafthelp (Reason: ilter_Harith :Don't spam don't spam don't spam, please.)
#41 [01:40] * Dasqw [webchat@142.155.220.111.dyn.iprimus.net.au] has joined #minecrafthelp
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#45 [02:07] * Matthew7 [webchat@172.58.184.141] has joined #minecrafthelp
#46 [02:07] <Matthew7> Hello?
#47 [02:08] * Matthew7 [webchat@172.58.184.141] has quit. (Client Quit)
#48 [02:19] * vito [webchat@user-94-254-212-200.play-internet.pl] has joined #minecrafthelp
#49 [02:19] <vito> pomocy
#50 [02:20] <Greymagic27> vito, Howdy, how can we help?
#51 [02:20] <vito> ffdtert
#52 [02:20] * IRQFFI [webchat@ip565850bb.direct-adsl.nl] has joined #minecrafthelp
#53 [02:20] <vito> help my
#54 [02:20] <Greymagic27> vito, Sure. What do you need help with?
#55 [02:21] <IRQFFI> can u help me?
#56 [02:21] <Greymagic27> IRQFFI, Hi!
#57 [02:21] <Greymagic27> What's the issue?
#58 [02:22] <IRQFFI> hi i have downloaded opticien for 1.13.2
#59 [02:22] <IRQFFI> but I can't get in it
#60 [02:22] <IRQFFI> I cant play
#61 [02:22] <Greymagic27> IRQFFI, We don't do modded support but I'll see what I can do to help
#62 [02:22] <Greymagic27> ??> IRQFFI launcher/log
#63 [02:22] <IRQFFI> *optifine
#64 [02:22] <Absol> IRQFFI: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#65 [02:24] <IRQFFI> it doesn't work
#66 [02:24] <Greymagic27> IRQFFI, The instructions that I sent?
#67 [02:24] <IRQFFI> yeah
#68 [02:24] <Greymagic27> IRQFFI, Which bit are you stuck on?
#69 [02:25] <IRQFFI> after step 5 it won't give me the window
#70 [02:25] * vito [webchat@user-94-254-212-200.play-internet.pl] has quit. (Quit: webchat.esper.net)
#71 [02:25] <Greymagic27> Have you clicked the play button?
#72 [02:26] <IRQFFI> yes
#73 [02:26] <Greymagic27> IRQFFI, Ok then lets try another way to get the log:
#74 [02:26] <Greymagic27> ??> IRQFFI launcher/log-txt
#75 [02:26] <Absol> IRQFFI: We need to see your full launcher log, which is created in the game directory.
#76 [02:26] <Absol> IRQFFI: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#77 [02:28] * IRQFFI [webchat@ip565850bb.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#78 [02:43] * koopamoopa [webchat@cpe-121-211-10-205.bwui-cr-001.ken.nsw.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#79 [02:50] * spacecowboy [webchat@pool-71-175-40-241.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#80 [03:30] * mlodyskiny [webchat@178.252.4.253.internetia.net.pl] has joined #minecrafthelp
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#82 [03:35] * woojin3918djwns [webchat@125.177.160.167] has joined #minecrafthelp
#83 [03:35] <woojin3918djwns> please fix my MINECRAFT ACCOUNT
#84 [03:35] <woojin3918djwns> !!
#85 [03:35] <Greymagic27> woojin3918djwns, Hi
#86 [03:35] <Greymagic27> What's the issue with it?
#87 [03:36] <woojin3918djwns> my account is been hanked
#88 [03:36] <woojin3918djwns> please
#89 [03:36] <Greymagic27> woojin3918djwns, Have you sent an email to mojang?
#90 [03:36] <woojin3918djwns> yes
#91 [03:37] <Greymagic27> woojin3918djwns, You'll need to wait for them to reply
#92 [03:38] * woojin3918djwns [webchat@125.177.160.167] has quit. (Client Quit)
#93 [03:38] * woojin3918djwns [webchat@125.177.160.167] has quit. (Client Quit)
#94 [03:52] * Greymagic27 [~greymagic@irc.urielsalis.me] has left #minecrafthelp
#95 [03:52] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#96 [04:09] * N1Max [webchat@188.22.103.206] has joined #minecrafthelp
#97 [04:09] <N1Max> hello
#98 [04:09] <Greymagic27> N1Max, Hi! How can we help?
#99 [04:10] <N1Max> i can not log in in my mojang accout
#100 [04:10] <Greymagic27> N1Max, Does it say anything when you try?
#101 [04:10] * Hedo [webchat@53.158.149.77.rev.sfr.net] has joined #minecrafthelp
#102 [04:10] <N1Max> can you speak german ?
#103 [04:11] <Hedo> Hello ... is anybody speaks french here (could be better for me to explain my problem)
#104 [04:11] <Greymagic27> N1Max, Hedo This is english only support. I can link you to a translator though if you need one
#105 [04:11] <Hedo> anyway i'll try so :)
#106 [04:11] <N1Max> okay
#107 [04:12] <Greymagic27> N1Max, What does it say when you try to login?
#108 [04:12] <Hedo> well, i am trying to play with 1.13.2 version ... when lauching the game i have error in the launcher
#109 [04:12] <Greymagic27> Hedo, What's the error?
#110 [04:12] <Hedo> wait i copy paste the message
#111 [04:12] <Greymagic27> ??> Hedo paste
#112 [04:12] <N1Max> my email or passowrd wrong
#113 [04:12] <Absol> Hedo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#114 [04:12] <Greymagic27> N1Max, Send an email to mojang:
#115 [04:13] <Greymagic27> ??> N1Max account/send-email
#116 [04:13] <Absol> N1Max: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [04:13] <Absol> N1Max: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#118 [04:13] <Hedo> Lien : https://resources.download.minecraft.net/cd/cd61da7894c952afa4ce081c6dff0bc00e20d5ac
#119 [04:13] <Hedo> Détails de l'erreur : Acc�s refus�.
#120 [04:13] <Greymagic27> ??> Hedo tools/hjt
#121 [04:13] <Absol> Hedo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [04:13] <Absol> Hedo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [04:13] <N1Max> okay
#124 [04:13] <N1Max> thanks
#125 [04:14] <Hedo> in fact it tells me that i need to download multiples files to replace it seems in the assets
#126 [04:14] <Greymagic27> Hedo, Follow the 'hijackthis' steps that I sent above
#127 [04:14] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#128 [04:15] * N1Max [webchat@188.22.103.206] has quit. (Quit: webchat.esper.net)
#129 [04:15] <Hedo> an anti malware ?
#130 [04:15] <Hedo> i have one, and it saw nothing wrong
#131 [04:15] <Greymagic27> Hedo, It lists the programs running on your computer so I can see if any programs are blocking minecraft
#132 [04:16] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#133 [04:16] <Hedo> ok
#134 [04:16] <Hedo> it might take some time ... i have an bad adsl
#135 [04:17] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Client Quit)
#136 [04:18] <Hedo> downloaded ... next step ? scanning system ?
#137 [04:18] <Greymagic27> Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#138 [04:19] <Hedo> ok, trying
#139 [04:19] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#140 [04:22] <Hedo> https://paste.ubuntu.com/p/h3wkBXW3Wd/
#141 [04:22] <Hedo> hope i made it well
#142 [04:23] <Greymagic27> ??> Hedo av/avg
#143 [04:23] <Absol> Hedo: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#144 [04:23] <Absol> Hedo: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#145 [04:23] <Hedo> i never add problem before ... you think it is the reason ,
#146 [04:24] * Bezz17 [webchat@cpe-120-147-142-194.vb10.vic.asp.telstra.net] has joined #minecrafthelp
#147 [04:24] <Greymagic27> Hedo, Yea. AVG can interfere with the updates. Just follow the steps to disable to linkscanner feature
#148 [04:24] <Bezz17> Hi guys! I remember playing minecraft years ago and decided i want to play again. i only know the username 'Bezza_369" is there any solution?
#149 [04:25] <Greymagic27> Bezz17, Do you remember what email you used to sign up with?
#150 [04:25] <Hedo> ok then, i'll try do disable and lauch again
#151 [04:26] <Bezz17> undotunately not Greymagic27 . This was about 5 years ago so i cant really recall :(
#152 [04:26] <Greymagic27> Bezz17, You'll need to send an email to mojang and ask them to reset your details
#153 [04:26] <Greymagic27> ??> Bezz17 account/send-email
#154 [04:26] <Absol> Bezz17: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#155 [04:27] <Absol> Bezz17: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#156 [04:27] * Real [webchat@186-185-235-251.genericrev.telcel.net.ve] has joined #minecrafthelp
#157 [04:27] <Real> Help me
#158 [04:27] <Greymagic27> Real, Hi! How can we help?
#159 [04:28] <Real> My gmail was stolen and I want to change it but I do not even agree on the security questions
#160 [04:28] <Greymagic27> ??> Real account/send-email
#161 [04:28] <Absol> Real: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#162 [04:28] <Absol> Real: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#163 [04:29] <Bezz17> I have sent them an email but i purchased the game over 5 years ago so i cant find any transaction id's
#164 [04:29] <Real> @Absol intentare eso
#165 [04:29] <Greymagic27> Bezz17, You can ask them for alternate verification methods
#166 [04:29] * Real [webchat@186-185-235-251.genericrev.telcel.net.ve] has quit. (Client Quit)
#167 [04:29] <Bezz17> Greymagic27 do you know how long a response will take?
#168 [04:30] <Greymagic27> See here: Bezz17 https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#169 [04:31] <Bezz17> so a long ass time lol?
#170 [04:31] * AlphaZable [webchat@reverse.completel.net] has joined #minecrafthelp
#171 [04:31] <Greymagic27> Bezz17, Sadly yea. They are still dealing with christmas backlog. It has gone up from the 27th which is what it was at yesterday though
#172 [04:31] <Bezz17> tbh i dont really have the patience aha. might have to purchase game again
#173 [04:32] <Greymagic27> Bezz17, Aha, It's always worth waiting for the reply though
#174 [04:32] <Hedo> ok my computer needs to reboot, if i don't show again, it is because the problem is over ;) thanks anyway
#175 [04:32] <Greymagic27> Your welcome!
#176 [04:33] * Hedo [webchat@53.158.149.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#177 [04:33] <Bezz17> alright guys enjoy your day thanks for trying!
#178 [04:33] <Greymagic27> Bezz17, Your welcome. Good luck!
#179 [04:33] * Bezz17 [webchat@cpe-120-147-142-194.vb10.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#182 [04:36] <AlphaZable> Hello, two days ago I wanted to play minecraft again and I realized that I didn't remember my login details. I clicked on password forgotten several times, I never received an email. I also realized that my account has been migrated to the new version (I own the game since 2011). Since then, I have never received a reply from support and I would li
#183 [04:36] <AlphaZable> ke to know how to get my account back? (I still have all the purchasing information) Thank you!
#184 [04:36] <Greymagic27> ??> AlphaZable account/send-email
#185 [04:36] <Absol> AlphaZable: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#186 [04:36] <Absol> AlphaZable: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#187 [04:37] * AlphaZable [webchat@reverse.completel.net] has quit. (Client Quit)
#188 [04:38] * AlphaZable [webchat@reverse.completel.net] has joined #minecrafthelp
#189 [04:38] <AlphaZable> Sorry, i lost the connection.
#190 [04:39] <Greymagic27> AlphaZable, That's fine. Do you need the steps again?
#191 [04:39] <AlphaZable> Absol i did it, but no response at this day...
#192 [04:39] <Greymagic27> AlphaZable, See: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#193 [04:39] <AlphaZable> Yes, but if i want to play now, i have to buy minecraft again ?
#194 [04:40] <Greymagic27> AlphaZable, You will yes, but it's always worth waiting for the email to be replied to
#195 [04:42] <AlphaZable> It's really funny, a big game like minecraft, but know one to help you after 3 days...
#196 [04:43] <AlphaZable> Can i sell my minecraft game to another ?
#197 [04:43] <Greymagic27> AlphaZable, You can only refund the game in the first month that you've bought it I think
#198 [04:44] <AlphaZable> LOL
#199 [04:45] <AlphaZable> waoh, really good support for minecraft (not you, the whole process is very lame...)
#200 [04:45] <Greymagic27> AlphaZable, The backlog will be clear soon meaning you will get replies much quicker
#201 [04:46] <AlphaZable> Yes i hope, but it's really frustrating...
#202 [04:46] <AlphaZable> Thanks for your responses
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#204 [04:52] * Quote1 [webchat@cpe-144-132-52-115.rjui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#205 [04:53] <Quote1> I'm getting an io.netty.channel.abstractchannel error
#206 [04:58] * Quote1 [webchat@cpe-144-132-52-115.rjui-cr-101.win.vic.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#207 [05:06] * hsteckylf [webchat@c-73-163-221-92.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#208 [05:16] * Hedo [webchat@53.158.149.77.rev.sfr.net] has joined #minecrafthelp
#209 [05:17] * OG_bme [webchat@38.63.221.87.dynamic.jazztel.es] has joined #minecrafthelp
#210 [05:18] <Hedo> Hello again ... seems it still don't work :s i uninstalled AVG clean the reg and all, reboot, reinstall vanilla 1.13.2 and still have error while launching though, it concernes now objects and no more assets
#211 [05:18] <Greymagic27> ??> Hedo launcher/log-txt
#212 [05:18] <Absol> Hedo: We need to see your full launcher log, which is created in the game directory.
#213 [05:18] <Absol> Hedo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#214 [05:18] <OG_bme> i get this when i connect to my server that used to work just a week ago can someone help me?
#215 [05:18] <OG_bme> io.netty.channel.AbtractChannel$AnnotatedConnectException: Connection timed out: no further information:
#216 [05:20] <Hedo> i have no launcher_log in this directory, is there a chance i could find it elsewhere ?
#217 [05:21] <Greymagic27> Hedo, I saw you had the twitch launcher running. Is that what your using?
#218 [05:21] <Hedo> yes
#219 [05:21] <Greymagic27> Hedo, We only support the official launcher on the latest release (1.13.2)
#220 [05:22] <Greymagic27> Can you see if the issue happens on the official launcher as well?
#221 [05:22] <Hedo> ok just give me a moment, (i'll try to find where this official is in my hard drive)
#222 [05:22] <Hedo> (can't remember where this stuff installed itself)
#223 [05:25] <Hedo> give me a moment, i reinstall the game elsewhere
#224 [05:29] <Hedo> migth take a while ... fiber tech haven't show its nose where i live
#225 [05:30] <Hedo> *shown
#226 [05:35] * virzya [webchat@114.124.170.49] has joined #minecrafthelp
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#228 [05:38] * Thegamingdog626 [webchat@host86-167-150-22.range86-167.btcentralplus.com] has joined #minecrafthelp
#229 [05:38] <Hedo> ok, seems that twitch was the problem ... i am really sorry for the time stollen from you :s ... anyway ... you have been very kind and patient with a french dumb with experimental english spoken ;)
#230 [05:38] <Thegamingdog626> My Game Wont Launch It Says It Has A Unexpected Error When I Click On Play
#231 [05:39] <Hedo> you can consider my problem is over ... thank you so much
#232 [05:40] <Thegamingdog626> Hello
#233 [05:40] * Thegamingdog626 [webchat@host86-167-150-22.range86-167.btcentralplus.com] has quit. (Client Quit)
#234 [05:41] * Thegamingdog626 [webchat@host86-167-150-22.range86-167.btcentralplus.com] has joined #minecrafthelp
#235 [05:41] <Greymagic27> Hedo, Your welcome!
#236 [05:41] <Greymagic27> Thegamingdog626, Hello!
#237 [05:41] <Greymagic27> ??> Thegamingdog626 launcher/log
#238 [05:41] <Absol> Thegamingdog626: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#239 [05:41] <Thegamingdog626> Hi My Game Wont Load It Says Everytime I Click Play Unexpected Error
#240 [05:45] * Charmie [webchat@cpc111803-lutn14-2-0-cust857.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#241 [05:45] <Thegamingdog626> https://paste.ubuntu.com/p/KRZTFZg44j/
#242 [05:45] <Greymagic27> Thegamingdog626, When it says it has had an unexpected error, is there a 'show more details' button?
#243 [05:46] <Thegamingdog626> No
#244 [05:46] <Greymagic27> ??> Thegamingdog626 launcher/log-txt
#245 [05:46] <Absol> Thegamingdog626: We need to see your full launcher log, which is created in the game directory.
#246 [05:46] <Absol> Thegamingdog626: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#247 [05:48] <Thegamingdog626> https://paste.ubuntu.com/p/DjBXHV8K4n/
#248 [05:48] <Greymagic27> I don't see any errors there, let's see if anything could be blocking your minecraft from launching
#249 [05:48] <Greymagic27> ??> Thegamingdog626 tools/hjt
#250 [05:48] <Absol> Thegamingdog626: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#251 [05:48] <Absol> Thegamingdog626: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#252 [05:49] <Greymagic27> Wait, don't do that just yet
#253 [05:49] <Greymagic27> ??> Thegamingdog626 win/!
#254 [05:49] <Absol> Thegamingdog626: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#255 [05:49] <Absol> Thegamingdog626: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#256 [05:50] <Thegamingdog626> My user name for this pc is just luke rowcroft
#257 [05:50] <Thegamingdog626> if that is ok
#258 [05:50] <Greymagic27> On the logs it shows it as `luke-`
#259 [05:50] <Greymagic27> Do the hijackthis steps and I'll see if I can narrow down the cause of the crash
#260 [05:51] <Thegamingdog626> https://paste.ubuntu.com/p/tmNwC3qPBB/
#261 [05:51] <Greymagic27> Even in your HJT log it says your username is 'luke-'
#262 [05:51] <Thegamingdog626> Hang On A Sec I'll Have A Look
#263 [05:57] <Thegamingdog626> I think it may be my email as it has a dash in
#264 [05:57] <Greymagic27> I don't think that would change the username it says on minecraft
#265 [05:57] <Greymagic27> Can you create a new windows user using a generic name with no special characters and download/run minecraft from there?
#266 [05:59] <tyteen4a03> Greymagic27: win/profile
#267 [05:59] <Greymagic27> Oh
#268 [05:59] <Greymagic27> ??> Thegamingdog626 win/profile
#269 [05:59] <Absol> Thegamingdog626: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#270 [05:59] <Absol> Thegamingdog626: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#271 [05:59] <Greymagic27> Didn't even know that was a thing :P
#272 [05:59] <tyteen4a03> Greymagic27: also, win/reinst?
#273 [05:59] <Greymagic27> I didn't know if that would fix the problem
#274 [06:00] <Greymagic27> If it won't work on a new user I'll do it
#275 [06:00] <Greymagic27> If it does work on a new user*
#276 [06:01] <tyteen4a03> Greymagic27: it's definitely cheaper than win/profile
#277 [06:02] <Greymagic27> I've already done that now, we'll just have to wait :P
#278 [06:04] <Thegamingdog626> It Says On The Other Profile Unable To Update Minecraft Native Launcher
#279 [06:06] <Greymagic27> Let's try reinstalling it on your normal user:
#280 [06:06] <Greymagic27> ??> Thegamingdog626 win/reisnt/full
#281 [06:07] <Greymagic27> ??> Thegamingdog626 ewin/reinst/full
#282 [06:07] <Thegamingdog626> Like Reinstalling minecraft
#283 [06:07] <Greymagic27> ??> Thegamingdog626 win/reinst/full
#284 [06:07] <Absol> Thegamingdog626: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#285 [06:07] <Absol> Thegamingdog626: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#286 [06:07] <Greymagic27> Finally got it :P
#287 [06:09] * Lord_of_Life [~Lord@77.28.170.224] has quit. (Ping timeout: 202 seconds)
#288 [06:15] * woojin3918djwns [webchat@125.177.160.167] has joined #minecrafthelp
#289 [06:15] * woojin3918djwns [webchat@125.177.160.167] has quit. (Client Quit)
#290 [06:15] * Lord_of_Life [~Lord@77.28.172.64] has joined #minecrafthelp
#291 [06:45] * Thegamingdog626 [webchat@host86-167-150-22.range86-167.btcentralplus.com] has joined #minecrafthelp
#292 [06:46] * Thegamingdog626 [webchat@host86-167-150-22.range86-167.btcentralplus.com] has quit. (Client Quit)
#293 [06:58] * Mr_Leal [webchat@ip-187-119-236-108.user.vivozap.com.br] has joined #minecrafthelp
#294 [07:00] <Mr_Leal> Hey, I am having trouble to recovery my account. WHen I fill with my e-mail to receive the recovery link to reset the password, it dow simply does not come to my e-mail! Already opened a ticket at support but I have some urgency, since I work with games here in brazil and my in game name is known.
#295 [07:00] <Mr_Leal> Please help!
#296 [07:00] <Greymagic27> Mr_Leal, Have you checked your spam folder?
#297 [07:01] <Mr_Leal> YEs!
#298 [07:01] <Mr_Leal> I am trying for almost a week
#299 [07:02] <Greymagic27> Mr_Leal, You'll need to wait for a reply from mojang
#300 [07:02] <Mr_Leal> Apperently its a problem with Mojang cuz a friend tried to get this e-mail on his account and the same.
#301 [07:02] <Mr_Leal> But I do have urgency! Its my work!
#302 [07:03] <Mr_Leal> Is there another channel or contact more eficiente?
#303 [07:03] <Greymagic27> Mr_Leal, The email form is the only way to contact mojang. All you can do now is wait for a reply
#304 [07:07] * Studabaker1 [webchat@c-76-106-214-202.hsd1.fl.comcast.net] has joined #minecrafthelp
#305 [07:09] <Studabaker1> Hello, this is an issue I had before few years ago, i remembered the password and email I used but have not been on it again for a few years. I THOUGHT i made a mojang merged acc for it but i guess not.
#306 [07:10] <Greymagic27> Studabaker1, Do you know the username for the account?
#307 [07:10] <Studabaker1> Studabaker1
#308 [07:10] <Studabaker1> I have my enjin acc information and chats i used with said name
#309 [07:10] <Greymagic27> Studabaker1, Your account is migrated already. What's the issue you are having?
#310 [07:11] <Studabaker1> I thought it was but I do not remember my information. I thought i could log in using enjin but guess not
#311 [07:11] <Greymagic27> Studabaker1, Have you tried to reset your login info?
#312 [07:11] <Studabaker1> I do not have access to the email used to make it when i bought it in 2010 i believe it was
#313 [07:11] <Greymagic27> Studabaker1, In that case you'll need to email mojang:
#314 [07:12] <Greymagic27> ??> Studabaker1 account/send-email
#315 [07:12] <Absol> Studabaker1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#316 [07:12] <Absol> Studabaker1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#317 [07:12] <Studabaker1> hotmail merged into outlook.com and no hotmail information gets sent to my outlook
#318 [07:13] <Studabaker1> I have sent an email also already, just trying to see if there is anything else i can do
#319 [07:13] <Greymagic27> Sadly not, all you can do is wait for the reply
#320 [07:14] <Studabaker1> I see. So i can not use my enjin information for mojang??
#321 [07:14] <Greymagic27> Nope
#322 [07:14] <Studabaker1> damn lol
#323 [07:14] <Greymagic27> :P
#324 [07:15] <Studabaker1> do you know if they would have record of my payment information when i bought it? I do not know the card number nor have the email when i bought it cause it was so long ago, but any information they need confirmed like address and name city state and zip i can confirm
#325 [07:15] <Greymagic27> ??> Studabaker1 account/trans-id
#326 [07:15] <Absol> Studabaker1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#327 [07:16] <Greymagic27> If you can't find it ask them for alternate verification methods
#328 [07:16] <Studabaker1> Ok, thank you for your time. I know how painful it is in the MC world
#329 [07:16] <Greymagic27> Haha, Good luck
#330 [07:16] <Studabaker1> you also.
#331 [07:21] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has joined #minecrafthelp
#332 [07:21] <Wolflord> HELP!!!!
#333 [07:22] <Wolflord> my minecraft doesnt WORK!!!
#334 [07:22] <Wolflord> Plz sum1 respond this is SERIOUS
#335 [07:23] <Studabaker1> Sorry stuck around to see what kind of chat goes on LMAO, my mc doesnt work LMAO. Heres your answer Wolflord. YOUTUBE
#336 [07:24] <Studabaker1> Google + YouTube = 90% of MC issues solved.
#337 [07:25] <Wolflord> GUess wut, it didnt help
#338 [07:25] <Studabaker1> user error
#339 [07:25] <Wolflord> GO to this to see what i mean, it says resolved but it is NOT!
#340 [07:25] <Wolflord> https://bugs.mojang.com/browse/MC-144433
#341 [07:26] <Wolflord> ANY1 know how to fix this
#342 [07:27] * Andex [webchat@109.97.113.171] has joined #minecrafthelp
#343 [07:27] <Wolflord> ANY1?
#344 [07:27] <Wolflord> PLEASE any1 know how to fix this!
#345 [07:28] <Wolflord> PLZ any1
#346 [07:28] <Greymagic27> Wolflord, Hello
#347 [07:28] <Andex> Hello, I have a survival world saved in the .minecraft > saves folder but I CANNOT find the world in the single player list when I launch the game. Anyone can help?
#348 [07:28] <Wolflord> hi
#349 [07:28] <Wolflord> Greymagic27 i have a problem with miencraft
#350 [07:28] <Greymagic27> Can you send an image of your saves folder using imgur.com/upload Andex
#351 [07:28] <Wolflord> look here for the details
#352 [07:28] <Wolflord> https://bugs.mojang.com/browse/MC-144433
#353 [07:28] <Andex> Just a moment
#354 [07:28] <Greymagic27> Delete the launcher folder inside ~/Library/Application/Support/minecraft to make the launcher redownload it Wolflord
#355 [07:28] <Wolflord> tried 10 times alredy
#356 [07:29] <Andex> https://imgur.com/a/5QwhO5Y
#357 [07:29] <Greymagic27> ??> Wolflord mac/reinst
#358 [07:29] <Absol> Wolflord: You may need to reinstall the locally installed files that Minecraft puts into place.
#359 [07:29] <Absol> Wolflord: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#360 [07:30] <Wolflord> absol i just copy and paste all that into terminal?
#361 [07:30] <Greymagic27> Copy/paste this into the terminal: curl -L https://git.io/rmc | sh
#362 [07:30] <Wolflord> ok hope this works
#363 [07:31] <Greymagic27> Andex, If you create another world using minecraft. Does it appear?
#364 [07:31] <Andex> nope
#365 [07:31] <Andex> I tried to and it didnt appear
#366 [07:32] <Greymagic27> Hmm. I'm not sure what to do with world problems. Do you mind waiting until a more senior helper comes along?
#367 [07:33] <Andex> sure thing
#368 [07:33] <Andex> i'll keep this tab open
#369 [07:33] <Greymagic27> Thanks. Sorry I couldn't help you
#370 [07:33] <Andex> no problem, thanks for trying
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#372 [07:40] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has joined #minecrafthelp
#373 [07:40] <Wolflord> IT didnt work :(
#374 [07:41] <Wolflord> the terminal command didnt work :(
#375 [07:42] <Wolflord> PLEASE SUM1! HEELLP
#376 [07:42] <Wolflord> ANY1?
#377 [07:43] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has quit. (Client Quit)
#378 [07:44] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has joined #minecrafthelp
#379 [07:44] <Wolflord> Why did it not work :(
#380 [07:48] * Wolflord [webchat@75-174-27-25.boid.qwest.net] has quit. (Client Quit)
#381 [07:55] * BernardoDinis [webchat@vpn.stjulians.com] has joined #minecrafthelp
#382 [07:56] <BernardoDinis> Hey, my account was hacked and no longer have access to it, I have access to the original email and can probably get my hands on the original invoice though I am not sure..
#383 [08:14] * Frozzenhand [webchat@87-59-177-44-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#384 [08:14] <Frozzenhand> hi can someone explain to me how the migration system works??
#385 [08:14] <Frozzenhand> hi can someone explain to me how the migration system works??
#386 [08:16] * Frozzenhand [webchat@87-59-177-44-dynamic.dk.customer.tdc.net] has left #minecrafthelp
#387 [08:18] * Faiths [webchat@15.92-221-6.customer.lyse.net] has joined #minecrafthelp
#388 [08:20] <Faiths> I got hacked and someone changed my username, luckily I recovered the account. The individual that changed the username of my account changed it to something that advertised my youtube channel. "sub2faiths" which got me banned on my favourite server for advertising, I already sent a support ticket to mojang about this. But when can I expect a reply
#389 [08:20] <Faiths> ?
#390 [08:21] <Andrio> Faiths, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#391 [08:21] <Andrio> Faiths, also you should get in touch with the staff of that server.
#392 [08:21] <Faiths> Alright
#393 [08:22] * stefan [webchat@80-110-99-241.cgn.dynamic.surfer.at] has joined #minecrafthelp
#394 [08:23] <stefan> Hi i have buy the game but i can not connect of the Server GrieferGames.net on the offiziel site from mahjong tells me i have not buy the game please help me i am new on the game and sorry for my low english
#395 [08:25] <Andrio> stefan, where did you buy the game from?
#396 [08:25] <stefan> Gameliebe.de
#397 [08:25] <Andrio> stefan, what was your profile name?
#398 [08:29] <stefan> what you mean ? account or what ? sorry i am a noob on this game
#399 [08:29] <stefan> i only can Play demo version
#400 [08:30] <Andrio> stefan, when you bought Minecraft, did you choose a profile name?
#401 [08:31] <stefan> i buy it on Microsoft store
#402 [08:34] <stefan> my profilename is Jadefuzi87
#403 [08:34] <Andrio> Gameliebe.de isn't the Microsoft store. For all I know it's likely a scam.
#404 [08:35] * topaz09 [webchat@c-65-96-49-233.hsd1.vt.comcast.net] has joined #minecrafthelp
#405 [08:35] <Andrio> In addition, if you bought the Windows 10 Edition, that unfortunately isn't compatible with Java Edition servers.
#406 [08:35] <topaz09> so mojang shut down account that hadnt been logged on in years how would i go about recovering that ccount
#407 [08:37] <topaz09> mojang closed my account for not being logged on in years how would i recover that account
#408 [08:38] <Andrio> topaz09, I don't believe Mojang shuts down accounts for that ever.
#409 [08:38] <Andrio> topaz09, what made you think it was shut down?
#410 [08:38] <topaz09> because they did this to create more available names for new players
#411 [08:39] <topaz09> i just want a new account and mojang should be held responsible for this and give me a new account
#412 [08:39] <Andrio> topaz09, they only shut down legacy accounts that hadn't bought the game.
#413 [08:39] <topaz09> i litterally got the email mate
#414 [08:39] <Andrio> topaz09, what made you think your specific account was shut down?
#415 [08:39] <Andrio> ok
#416 [08:40] <Andrio> topaz09, can you tell me what it says?
#417 [08:40] <topaz09> how do i talk to someone from mojang
#418 [08:40] <Andrio> ??> topaz09 account/send-email
#419 [08:40] <Absol> topaz09: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#420 [08:40] <Absol> topaz09: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#421 [08:40] <Andrio> topaz09, though you may need to contact Mojang anyway, I'd like to see if I can work out what happened.
#422 [08:41] <Andrio> topaz09, any chance the email was a hoax?
#423 [08:41] <topaz09> i dont have a transaction id from 5 years ago
#424 [08:41] <Andrio> ??> topaz09 account/trans-ID
#425 [08:41] <Absol> topaz09: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#426 [08:41] <Andrio> topaz09, if you can't find that, you can contact Mojang anyway and ask about alternative verification methods.
#427 [08:50] <topaz09> i just figured it out and i havent logged in since januanry of 2014
#428 [08:50] <Andrio> ok
#429 [08:51] <Andrio> topaz09, can you tell me what the email said?
#430 [08:53] <topaz09> i found my old email and i had a TON of request to change password that i never did and went through and changed me security question and it let me log in im downloading minecraft now so ill see if it worked
#431 [08:54] <topaz09> but i seriously remember getting an email that was like appologuizing and saying they were clearing space to make room for new accounts and freeing up names
#432 [08:54] <topaz09> or maybe im just insane who knows
#433 [08:55] <Andrio> topaz09, can you find that? And you were able to log in just now?
#434 [08:59] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#435 [09:00] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:6df4:f06d:982b:35e0] has quit. (Ping timeout: 198 seconds)
#436 [09:01] <BernardoDinis> Hey, my account was hacked and no longer have access to it, I have access to the original email and can probably get my hands on the original invoice though I am not sure..
#437 [09:01] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
#438 [09:01] <Greymagic27> ??> BernardoDinis account/send-email
#439 [09:01] <Absol> BernardoDinis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#440 [09:01] <Absol> BernardoDinis: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#441 [09:02] * FalseFoxes [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 180 seconds)
#442 [09:03] * BernardoDinis [webchat@vpn.stjulians.com] has quit. (Quit: webchat.esper.net)
#443 [09:25] * d0mster [webchat@ip5f5bfe48.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#444 [09:26] <d0mster> Hello, my Minecraft is crashing the whole time when I want to join a world, even in singleplayer. The Process crashed with exit code -805306369. Can someone please help?
#445 [09:28] * DEGREG [webchat@171.243.165.215] has joined #minecrafthelp
#446 [09:29] * SEANMAT [webchat@71-83-28-235.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#447 [09:29] * deniz [webchat@178.246.69.47] has joined #minecrafthelp
#448 [09:30] <SEANMAT> My game wont run correctly, it keeps crashing and not responding when i try to start it up. I've tried to look up the error and still cant figure out how to fix it. Any help will be highly appreciated
#449 [09:30] * deniz [webchat@178.246.69.47] has quit. (Client Quit)
#450 [09:31] <d0mster> SEANMAT i've got the same problem and still looking for an answer
#451 [09:31] <tyteen4a03> ??> d0mster tools/hjt
#452 [09:31] <Absol> d0mster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#453 [09:31] <Absol> d0mster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#454 [09:33] <SEANMAT> what does this help with?
#455 [09:33] <tyteen4a03> ??> SEANMAT irc/multitasking/!
#456 [09:33] <Absol> SEANMAT: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#457 [09:33] <Absol> SEANMAT: Don't respond to messages directed at other people.
#458 [09:33] <tyteen4a03> ??> SEANMAT tools/hjt
#459 [09:33] <Absol> SEANMAT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#460 [09:33] <Absol> SEANMAT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#461 [09:34] <SEANMAT> what does this software do to help the game crashing?
#462 [09:34] <tyteen4a03> SEANMAT: it checks for incompatible software and malware
#463 [09:34] * DEGREG [webchat@171.243.165.215] has quit. (Quit: webchat.esper.net)
#464 [09:35] <SEANMAT> i have windows 10 and my laptop had virus protection so i dont think its one of those problems?
#465 [09:35] <SEANMAT> my laptop is only 4 years old aswel
#466 [09:36] <tyteen4a03> SEANMAT: Antiviruses tend to block Minecraft from running properly yes
#467 [09:36] <tyteen4a03> SEANMAT: otherwise, some malware do escape antiviruses because they're generally terrible at their jobs
#468 [09:36] <tyteen4a03> SEANMAT: or, you have a laptop manufacturer that loads those malware for you (see Lenovo)
#469 [09:37] <SEANMAT> its an hp
#470 [09:37] <SEANMAT> and would the antivirus software crash my game?
#471 [09:37] <tyteen4a03> SEANMAT: either way, run the program and we'll see what's on your PC
#472 [09:37] <tyteen4a03> SEANMAT: often, yes
#473 [09:37] * miau [webchat@178.115.128.109.wireless.dyn.drei.com] has joined #minecrafthelp
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#478 [09:56] * Espercorn kicked Webchat595 from #minecrafthelp (Reason: ebchat595 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#480 [10:17] <SlayeD_123> hi, I load up Minecraft and when opening the game it doesent work and just shuts off but it still says im on it but no taskbar to click to go on it
#481 [10:26] <d0mster> hello, my minecraft ist freezing when i want to join a world, even in singleplayer. Can anybody help? Already reinstalled it
#482 [10:26] <d0mster> Btw - I'm using Windows 10
#483 [10:35] * Strenger08 [webchat@bband-dyn31.178-40-73.t-com.sk] has joined #minecrafthelp
#484 [10:35] <Strenger08> I would like for someone to help me with logging into my account
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#487 [10:40] * dakkx [webchat@47-219-202-133.lfkncmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#488 [10:40] <dakkx> hello
#489 [10:41] * dakkx [webchat@47-219-202-133.lfkncmta01.res.dyn.suddenlink.net] has quit. (Client Quit)
#490 [10:41] * SEANMAT [webchat@71-83-28-235.dhcp.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
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#494 [10:54] * MC_help [webchat@ltea-178-014-143-244.pools.arcor-ip.net] has joined #minecrafthelp
#495 [10:54] <MC_help> wuddup peeps. Anyone there to help me real quick?
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#499 [11:38] * Dont_158 [webchat@165.215.broadband18.iol.cz] has joined #minecrafthelp
#500 [11:38] <Dont_158> i cant connect to my account
#501 [11:38] <Dont_158> please help
#502 [11:39] <Dont_158> because i cant connect to servers
#503 [11:39] <Dont_158> please
#504 [11:39] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:6df4:f06d:982b:35e0] has joined #minecrafthelp
#505 [11:39] <Dont_158> hiu
#506 [11:39] <Dont_158> hi
#507 [11:40] * Dont_158 [webchat@165.215.broadband18.iol.cz] has quit. (Client Quit)
#508 [11:40] * Dont_158 [webchat@165.215.broadband18.iol.cz] has joined #minecrafthelp
#509 [11:40] * Luiskawaiineko [webchat@206.230.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#510 [11:40] <Dont_158> hi
#511 [11:40] <Luiskawaiineko> hi
#512 [11:40] <Luiskawaiineko> i need help
#513 [11:40] <Dont_158> with what
#514 [11:41] <Luiskawaiineko> my minecraft client on switch isnt showing the animation of block breaking
#515 [11:41] <Dont_158> i cant help sorry
#516 [11:41] <Luiskawaiineko> the game works fine except that detail
#517 [11:41] * Dont_158 [webchat@165.215.broadband18.iol.cz] has quit. (Client Quit)
#518 [11:43] * AgentStick [webchat@36.158-248-189.customer.lyse.net] has joined #minecrafthelp
#519 [11:44] <AgentStick> Hello i can't log in 2 my acc
#520 [11:44] <Luiskawaiineko> on what platform agentstick
#521 [11:44] <AgentStick> Pc
#522 [11:44] <Luiskawaiineko> java or bedrock
#523 [11:44] <AgentStick> java
#524 [11:45] <Luiskawaiineko> is it cracked or premium?
#525 [11:45] * pickledog40 [webchat@cpc105324-live28-2-0-cust886.17-2.cable.virginm.net] has joined #minecrafthelp
#526 [11:45] <AgentStick> i have pay for it
#527 [11:45] <Luiskawaiineko> then probably someone stole your account
#528 [11:45] <AgentStick> can i get it back
#529 [11:46] <pickledog40> hey. i've been trying to redeem a gift code and its been stuck on 'placing order' for like 2 hours. any ideas about what might be wrong?
#530 [11:46] <Luiskawaiineko> agent, try it later
#531 [11:46] <AgentStick> i have try it for a few days now
#532 [11:46] <Luiskawaiineko> it sometimes takes me t
#533 [11:46] <Luiskawaiineko> oh then i dont know
#534 [11:47] <AgentStick> so i can't
#535 [11:47] <Luiskawaiineko> have you mail mojang?
#536 [11:47] <Luiskawaiineko> try the link that is up
#537 [11:47] <AgentStick> yes but they haven't ans
#538 [11:48] <AgentStick> hasn't
#539 [11:48] <Luiskawaiineko> ------------------------------------------------------------------------------------------JUST UP THIS MESAGGE
#540 [11:48] <Luiskawaiineko> -
#541 [11:48] <Luiskawaiineko> -
#542 [11:48] <Luiskawaiineko> -
#543 [11:48] * Absol kicked Luiskawaiineko from #minecrafthelp (Reason: uiskawaiineko :Stop spamming)
#544 [11:49] <pickledog40> hey. i've been trying to redeem a gift code and its been stuck on 'placing order' for like 2 hours. any ideas about what might be wrong?
#545 [11:51] * AgentStick [webchat@36.158-248-189.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#546 [11:59] * Diaas [webchat@b1c1bff3.virtua.com.br] has joined #minecrafthelp
#547 [12:00] <Diaas> Alguem BR?
#548 [12:01] <Diaas> Como recupero minha conta, após ela ser bloqueado por motivo da capa da optfine. Sendo que não estou recebendo o email da mojang para trocar a senha
#549 [12:05] * Diaas [webchat@b1c1bff3.virtua.com.br] has joined #minecrafthelp
#550 [12:06] <Diaas> Alguem pode me ajudar? Mojang não está enviando o email de troca de senha e meu minecraft foi bloqueado
#551 [12:29] * deadstardark [webchat@130.red-83-61-70.dynamicip.rima-tde.net] has joined #minecrafthelp
#552 [12:29] <deadstardark> it does not let me start minecraft
#553 [12:32] <deadstardark> I give you my link to the dxdiag report: https://paste.ubuntu.com/p/dJ5zqbbKNK/
#554 [12:34] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:6df4:f06d:982b:35e0] has quit. (Ping timeout: 190 seconds)
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#556 [12:43] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#557 [12:44] <NurSeeins> hello I'm in my minecraft profile not forgot my password and passw9ort forget is not synonymous.
#558 [12:48] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#559 [12:57] * Erneseti11 [webchat@static-9-154-224-77.ipcom.comunitel.net] has joined #minecrafthelp
#560 [12:57] <Erneseti11> Hello can someone help me with this problem? io.netty.channel.AbstratctChannel$AnnotatedConnectException: Connection time out: no further information:
#561 [12:59] <Erneseti11> +
#562 [13:01] * xVekssZ [webchat@cable-178-149-148-241.dynamic.sbb.rs] has joined #minecrafthelp
#563 [13:01] <xVekssZ> Hello?
#564 [13:01] <xVekssZ> I have big problem with my minecraft account can anyone help me?
#565 [13:03] <xVekssZ> I will wait until someone can help me, no problem
#566 [13:07] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#567 [13:07] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#568 [13:07] <NurSeeins> hello?
#569 [13:07] <xVekssZ> Can any operator help me?
#570 [13:16] * Fight_rider [webchat@31-151-86-201.dynamic.upc.nl] has joined #minecrafthelp
#571 [13:17] <Fight_rider> When i try to join a realm i need to get permission from my parents (im older as 13 years) and when i enter the e-mail adress its about buying a minecraft account but i have already an account
#572 [13:20] * FalseFoxes [~MyOwnRoad@2601:8c1:180:3bf3:498:56c0:b4db:eaa1] has joined #minecrafthelp
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#574 [13:27] * Amar_Pro_gamer [webchat@78.100.175.91] has joined #minecrafthelp
#575 [13:27] <Amar_Pro_gamer> hello, i need help
#576 [13:27] <Amar_Pro_gamer> I can't open minecraft 1.12.2
#577 [13:29] * rubiks44 [webchat@182.140.34.95.customer.cdi.no] has joined #minecrafthelp
#578 [13:29] <NurSeeins> hello if I forgot my password and send my email I will not get any email.
#579 [13:30] <rubiks44> hello someone have hacked my account. its ''rubiks44''
#580 [13:30] <rubiks44> and mojang doesnt email me back, its over a month ago i contacted them first time
#581 [13:33] * xVekssZ [webchat@cable-178-149-148-241.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#582 [13:35] * wikingwarrior [webchat@188-181-224-170-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#583 [13:36] <wikingwarrior> Hello. I have tried log into my account alot of time also after waiting for 1 hour. It tells me the password or username is invalid, and i can tell u it is not wrong. I tried reset my password and still says wrong password or username. I tried to migrate my account, and when i try it says it has already been migrated????? Can some1 help me pls.
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#585 [13:41] * SparklyMop [webchat@1237017-v1809-24-static.nwcsinaa.metronetinc.net] has joined #minecrafthelp
#586 [13:42] <SparklyMop> Hi. I'm having trouble downloading forge. I get the message Failed to download file. forge-1.7.10-10.13.4.1558-1.7.10.jar
#587 [14:02] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
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#589 [14:07] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:498:56c0:b4db:eaa1] has joined #minecrafthelp
#590 [14:08] <Erneseti11> I have this error when I try to join to a friend io.netty.channel.AbstratctChannel$AnnotatedConnectException: Connection time out: no further information:
#591 [14:08] <Erneseti11> What I can do?
#592 [14:08] <Erneseti11> can i
#593 [14:14] * Minecraft_pro [webchat@85-210-179-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#594 [14:15] <Minecraft_pro> In minecraft java edition how do I get in a minecart?
#595 [14:17] * MC_help [webchat@ltea-178-014-143-244.pools.arcor-ip.net] has quit. (Quit: webchat.esper.net)
#596 [14:17] <Minecraft_pro> I need help please
#597 [14:18] * Minecraft_pro [webchat@85-210-179-207.dynamic.dsl.as9105.com] has quit. (Client Quit)
#598 [14:22] <Erneseti11> I need help with this error io.netty.channel.AbstratctChannel$AnnotatedConnectException: Connection time out: no further information:
#599 [14:33] * Travbarr [webchat@host86-157-148-188.range86-157.btcentralplus.com] has joined #minecrafthelp
#600 [14:34] <Travbarr> hello im here to report an issue with my minecraft, it seems it crashes everytime i try to create and load into a world, my task manager shows two minecrafts are running and i have to end one of them to be able to load into a world. however i cannot see my own skin or anyone elses. need help please
#601 [14:45] * Anso [webchat@178-117-188-179.access.telenet.be] has joined #minecrafthelp
#602 [14:45] * NikTing [webchat@host-156.213.87.147-static.tedata.net] has joined #minecrafthelp
#603 [14:45] <NikTing> Hello, I can't download 1.13.2
#604 [14:45] <NikTing> I get this error after waiting for a few minutes
#605 [14:45] <Anso> Hello, i have a problem with getting Minecraft from my old account.
#606 [14:46] <NikTing> https://paste.gg/p/anonymous/3392f9d8a83c4f29b611ae457330c1f0
#607 [14:46] <NikTing> https://paste.gg/p/anonymous/3392f9d8a83c4f29b611ae457330c1f0
#608 [14:48] * Anso [webchat@178-117-188-179.access.telenet.be] has left #minecrafthelp
#609 [14:48] * Snapshot_Player10___19w08b [webchat@207-255-182-082-dhcp.gsv.md.atlanticbb.net] has joined #minecrafthelp
#610 [14:50] <NikTing> umm
#611 [14:51] * wikingwarrior [webchat@188-181-224-170-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
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#613 [14:53] <Snapshot_Player10___19w08b> Hello, I can't access my world currently. The first line in the crash report is ---- Minecraft Crash Report ---- Description: Ticking entity java.lang.NullPointerException: Ticking entity
#614 [14:54] <Snapshot_Player10___19w08b> can some one help me fix me this error?
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#617 [14:58] * Painted [webchat@S01067081eb7b4fbe.ed.shawcable.net] has joined #minecrafthelp
#618 [14:59] <Painted> Hello- having crashes on launch (EXCEPTION_PRIV_INSTRUCTION related to opengl32.dll) and have tried everything I can think of to fix
#619 [15:01] * Travbarr [webchat@host86-157-148-188.range86-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#620 [15:06] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has joined #minecrafthelp
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#622 [15:07] <Gali> hello
#623 [15:07] <Gali> I have not received an e-mail for two days in a password restart.
#624 [15:07] <Gali> Please help me:)
#625 [15:08] <Gali> I have already sent a few requests.
#626 [15:08] * TakeNoteee [webchat@dynamic-acs-24-112-176-54.zoominternet.net] has joined #minecrafthelp
#627 [15:10] <TakeNoteee> everytime i load into MC it works fine until i choose a server or a single player world that's when it says Java (TM) Platform Binary SE not responding then it just shuts down, I downloaded a Faithful texture pack and then this started happening i deleted the texture pack and any minecraft related files and it still wont work
#628 [15:10] * zielak51 [webchat@104.194.217.178.revdns.city-net.pl] has joined #minecrafthelp
#629 [15:10] <zielak51> i can't play with my friend in minecraft windows 10 edicion
#630 [15:10] <Gali> Is anyone here?
#631 [15:11] * zielak51 [webchat@104.194.217.178.revdns.city-net.pl] has quit. (Client Quit)
#632 [15:11] * jay [webchat@ppp-62-216-205-86.dynamic.mnet-online.de] has joined #minecrafthelp
#633 [15:11] <jay> hi anyone there ?
#634 [15:12] * TakeNoteee [webchat@dynamic-acs-24-112-176-54.zoominternet.net] has quit. (Client Quit)
#635 [15:12] <Gali> Support?
#636 [15:15] * Wes [webchat@c-73-249-46-176.hsd1.ma.comcast.net] has joined #minecrafthelp
#637 [15:15] <Wes> Can anyone help me remove a ticking entity that is crashing my world?
#638 [15:17] <Wes> Anyone?
#639 [15:17] * Erneseti11 [webchat@static-9-154-224-77.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#640 [15:18] * aly [webchat@dhcp-198-2-81-189.cable.user.start.ca] has joined #minecrafthelp
#641 [15:18] * aly [webchat@dhcp-198-2-81-189.cable.user.start.ca] has quit. (Client Quit)
#642 [15:21] <Gali> hello
#643 [15:23] <Wes> a ticking entity is causing my game to crash
#644 [15:24] <Wes> and I know what entity it is, but I don't know how to get rid of it since every time I open the world my game crashes
#645 [15:25] <tyteen4a03> ??> Wes tools/mcedit
#646 [15:25] <Absol> Wes: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#647 [15:25] <Absol> Wes: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
#648 [15:26] <Wes> thank you I will give that a shot!
#649 [15:30] <Wes> MC edit will run for about a second then close completely
#650 [15:31] <Gali> I have not received an e-mail for two days in a password restart.
#651 [15:31] <Gali> I have already sent a few requests.
#652 [15:31] <Gali> Please help me:)
#653 [15:35] <tyteen4a03> Gali: you'll have to wait for Mojang to reply
#654 [15:36] * deadstardark [webchat@130.red-83-61-70.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#655 [15:38] <Gali> Can you move the purchased minecraft to another account?
#656 [15:38] <tyteen4a03> Gali: why do you need to
#657 [15:39] <Gali> Because I do not know if the support will answer
#658 [15:39] <tyteen4a03> Gali: they will, you need to be patient
#659 [15:40] <Gali> Ok:)
#660 [15:41] <Gali> I'll be waiting:)
#661 [15:41] * aden6 [webchat@bcdedf94.skybroadband.com] has joined #minecrafthelp
#662 [15:41] <urielsalis> ??> Gali account/send-email/wait-time
#663 [15:41] <Absol> Gali: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#664 [15:41] <aden6> So my email for my Mojang account has expired what do I do
#665 [15:41] <urielsalis> aden6, expired?
#666 [15:41] <aden6> yeah
#667 [15:41] <aden6> it was a yahoo
#668 [15:41] <aden6> I never used it
#669 [15:42] <aden6> how do I change email
#670 [15:43] <jay> hey i need a support guy need help with my account iam an old beta player from 2011 now in 2019 i will play again but i cant login#
#671 [15:43] <urielsalis> ??> aden6 account/send-email
#672 [15:43] <Absol> aden6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#673 [15:43] <Absol> aden6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#674 [15:44] <urielsalis> jay, what happens when you try?
#675 [15:44] <Wes> my world is in the snapshot is that why mcedit wouldn't work?
#676 [15:44] <jay> i cant login on the homepage
#677 [15:44] <Wes> and or why my world experienced the ticking entity in the first place?
#678 [15:44] <jay> when i try Passwort reset i dont receive any email
#679 [15:45] <urielsalis> Wes, snapshots are unstable, thats the point
#680 [15:45] <urielsalis> ??> jay account/send-email
#681 [15:45] <Absol> jay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#682 [15:45] <Absol> jay: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#683 [15:45] <Wes> ok but is that world completely lost then?
#684 [15:45] <urielsalis> Wes, you can use a nbteditor
#685 [15:46] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#686 [15:46] <jay> did it already xD
#687 [15:46] <urielsalis> jay, wait for them to answer
#688 [15:46] <Wes> where can I download that?
#689 [15:47] <urielsalis> Wes, google
#690 [15:48] <Wes> yeah thanks for that one
#691 [15:48] <Wes> i cannot find a offical link of any sorts
#692 [15:49] <Wes> you can help people without being petty :)
#693 [15:49] * Fight_rider [webchat@31-151-86-201.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#694 [15:51] * Wes [webchat@c-73-249-46-176.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#695 [15:51] * BLURR132 [webchat@b01b7559.bb.sky.com] has joined #minecrafthelp
#696 [15:51] <urielsalis> Wes, https://minecraft.gamepedia.com/Programs_and_editors/NBTExplorer
#697 [15:52] <BLURR132> I need help. My log in won't respond and won't send me to log in#
#698 [15:52] <urielsalis> BLURR132, what do you mean?
#699 [15:52] <BLURR132> I mean that I can connect to a server (it says)
#700 [15:52] * must [webchat@lfbn-1-4587-242.w92-170.abo.wanadoo.fr] has joined #minecrafthelp
#701 [15:52] <BLURR132> Like I log in and next thing it says that I could not connect to server
#702 [15:53] * must [webchat@lfbn-1-4587-242.w92-170.abo.wanadoo.fr] has quit. (Client Quit)
#703 [15:53] <BLURR132> I don't know if this is to do with the launcher or my pc
#704 [15:53] <BLURR132> uriel?
#705 [15:53] <urielsalis> ??> BLURR132 tools/hjt
#706 [15:53] <Absol> BLURR132: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [15:53] <Absol> BLURR132: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [15:55] <BLURR132> Where do i post the text file information
#709 [15:55] <BLURR132> I got the text file up right now Absol
#710 [15:55] <urielsalis> ??> BLURR132 paste
#711 [15:55] <Absol> BLURR132: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#712 [15:56] <BLURR132> Do I have to put in the poster and syntax info in as well or not? Absol
#713 [15:57] <urielsalis> BLURR132, yes
#714 [15:57] <BLURR132> What would I have to put in the poster box
#715 [15:58] <BLURR132> and what syntax info do I put in
#716 [15:58] <BLURR132> Absol
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#718 [16:00] <BLURR132> Absol
#719 [16:00] <BLURR132> What the fuck do this do you paki prick
#720 [16:00] <Absol> BLURR132: Please keep it civil
#721 [16:00] <BLURR132> Is this trusted ya dirty paki
#722 [16:00] <BLURR132> I don't want my PC to look like it belongs in a goddamn cheesecake factoyr
#723 [16:00] * Absol kicked BLURR132 from #minecrafthelp (Reason: LURR132 :Keep it civilized, you are just a human being)
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#729 [16:09] <Guadtwins> hello! I cannot access the email that my mojang account is currently in and I cannot remember the password. I do have the transaction ID
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#732 [16:14] <St0ffeHD> Hi, I changed my minecraft name last month but then I had a problem with a server I play on, all my items were gone and I couldn't do anything in my claimed area because of my name change. Now I tried to change back my name but it says that it is taken could you help me get my old name back?
#733 [16:14] <tyteen4a03> St0ffeHD: sounds like something best to be taken up with the server owner
#734 [16:15] <tyteen4a03> St0ffeHD: in normal cases this shouldn't happen
#735 [16:15] <St0ffeHD> well its an old version
#736 [16:15] <St0ffeHD> but ill try talk to the owner
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#740 [16:48] <xambersand> Hello, I would like assistance.
#741 [16:48] <xambersand> I bought a prepaid MC card in January of 2014, and I used the account to get a free copy of windows 10 edition in July of 2015. I can't figure out what account I applied the code to, would contacting support be the best choice, or is there a way to check easier?
#742 [16:48] <guadtwins> Hello! My account was hacked and the email and password was changed. I have the merchant transaction ID number
#743 [16:49] <tyteen4a03> xambersand: head to account.mojang.com/me to find the code, then:
#744 [16:50] <tyteen4a03> ??> xambersand account/support/microsoft
#745 [16:50] <Absol> xambersand: To contact Xbox support, click here: https://support.xbox.com
#746 [16:50] <tyteen4a03> ??> guadtwins account/send-email
#747 [16:50] <Absol> guadtwins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#748 [16:50] <Absol> guadtwins: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#749 [16:51] <xambersand> tyteen4a03 what was the second instruction?
#750 [16:52] <tyteen4a03> xambersand: contact Xbox support
#751 [16:52] <xambersand> okay
#752 [16:54] <xambersand> I have the redeem code, i just can't find which email I used it with.
#753 [17:11] <tyteen4a03> xambersand: yeah Xbox support will be able to tell you
#754 [17:23] * pk2014 [webchat@24-236-181-130.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
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#756 [17:26] <pk2014> hey its been about a year since I've been on my Minecraft account and I forgot the email I used the only thing I remember is my username if I give you my username can you tell me what email i used so I can try to get back into my account
#757 [17:29] <rod_schneider> My son Nathan was given an iPad from his grandma that had Minecraft installed and was using her Apple ID. Today, we set up a new Apple ID for Nathan and linked this to our Family Sharing account. Then on Nathan's iPad, we logged out of his grandma's Apple ID and logged in with his new Apple ID. Then we uninstalled Minecraft and re-installed Minecra
#758 [17:29] <rod_schneider> ft from our Family Sharing app purchases. My Apple ID is the Organiser account of the Family Sharing. Then Nathan tried to make an in-app purchase inside Minecraft on his iPad, however instead of the purchase being charged to his new Apple ID in our Family Sharing, it was charged to his grandma's Apple ID which we no longer want to use. How do we c
#759 [17:29] <rod_schneider> hange the Apple ID in Minecraft on Nathan's iPad so that in-app purchases are charged to our Family Sharing account instead of his grandma's Apple account?
#760 [17:30] <tyteen4a03> ??> pk2014 account/forgot-email
#761 [17:30] <Absol> pk2014: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#762 [17:30] <tyteen4a03> rod_schneider: that's a question for Apple support, not us
#763 [17:33] <rod_schneider> I've spoken to Apple Support. They said it is an application issue. For some reason Minecraft stores the old Apple ID and I can't seem to replace the Apple ID in Minecraft. The in-app purchases are made inside the Minecraft application, but I can't figure out how to change the Apple ID the application uses to make purchases.
#764 [17:34] * joe [webchat@c-67-191-248-18.hsd1.ga.comcast.net] has joined #minecrafthelp
#765 [17:35] <pk2014> but i am not the one that made the account the person that did lost the email he used for me when he made it the email he used was only for my minecraft account so im just really lost as to what i should do i just want to be able to play with my friends again
#766 [17:36] <tyteen4a03> rod_schneider: not sure how purchases work with iOS
#767 [17:36] <tyteen4a03> pk2014: so you did not purchase that copy of Minecraft yourself?
#768 [17:36] <joe> so i try loading up MC and its downloads files and says error
#769 [17:37] * joe [webchat@c-67-191-248-18.hsd1.ga.comcast.net] has joined #minecrafthelp
#770 [17:37] <pk2014> no i was like 9 years old then
#771 [17:38] <tyteen4a03> pk2014: who purchased the account?
#772 [17:38] <pk2014> maybe even younger
#773 [17:38] <joe> i tried loading up minecraft and its says error unable to save download water2.ogg
#774 [17:38] <tyteen4a03> ??> joe av/bytefence
#775 [17:38] <Absol> joe: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#776 [17:39] <pk2014> a relative got it for me on my birthday
#777 [17:39] <tyteen4a03> pk2014: then you'll need to contact the relative
#778 [17:39] <tyteen4a03> ??> pk2014 account/send-email
#779 [17:39] <Absol> pk2014: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#780 [17:39] <Absol> pk2014: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#781 [17:39] <tyteen4a03> pk2014: they will need to find the transaction ID, then you'll need to email Mojang
#782 [17:40] <tyteen4a03> rod_schneider: I need to go, but it may be something worth asking Xbox support, as I'm not sure how purchases work on iOS
#783 [17:40] <tyteen4a03> ??> rod_schneider account/support/microsoft
#784 [17:40] <Absol> rod_schneider: To contact Xbox support, click here: https://support.xbox.com
#785 [17:41] <rod_schneider> thanks tyteen4a03 and Absol
#786 [17:42] <pk2014> but we dont know the email name
#787 [17:42] <pk2014> cant you just tell me the email please
#788 [17:43] <pk2014> and the i will try to get back on that email
#789 [17:44] <pk2014> then
#790 [17:44] <Capfan67> pk2014, We are not Mojang and don't have access to those records. You'll need to contact MOjang for account information and recovery.
#791 [17:45] <pk2014> ok thank you can you send me a link to mojang account information
#792 [17:45] <Capfan67> ??> pk2014 account/send-email
#793 [17:46] <Absol> pk2014: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#794 [17:46] <Absol> pk2014: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#796 [18:07] * RichKingBros [webchat@mobile-107-77-226-47.mobile.att.net] has joined #minecrafthelp
#797 [18:07] <RichKingBros> Hello?
#798 [18:07] * Lord_of_Life_ [~Lord@77.29.113.226] has joined #minecrafthelp
#799 [18:08] <RichKingBros> I was going to open Minecraft but It keeps on quiting. I then realized that the java that came with it had a question mark over it. do you know what it means and how to fix it?
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#805 [18:42] <gsc> i got the free minecraft windows 10 but it didnt give me the full game
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#807 [19:04] * chrisendo [webchat@host86-134-164-39.range86-134.btcentralplus.com] has joined #minecrafthelp
#808 [19:06] <chrisendo> hello i keep i bought minecraft java tonight and iv spent 4 hours trying to load it up but i keep getting "unable to update minecraft runtime environment
#809 [19:07] * d0mster [webchat@ip5f5bfe48.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#810 [19:10] * Leandro_Soares [webchat@189-79-8-232.dsl.telesp.net.br] has joined #minecrafthelp
#811 [19:10] <d0mster> Hello, my Minecraft just crashes everytime I want to join a Singleplayer world. I'm talking about the Java Edition and OS is Windows 10. Task Manager shows, that Java went inactive. Already reinstalled Minecraft on another hard drive and deleted the Appdata - Minecraft folder and I also updated my Graphic Card driver
#812 [19:10] <d0mster> It is completely unmodded btw
#813 [19:12] * Leandro_Soares [webchat@189-79-8-232.dsl.telesp.net.br] has quit. (Client Quit)
#814 [19:19] <tyteen4a03> ??> d0mster tool/hjt
#815 [19:19] <tyteen4a03> ??> d0mster tools/hjt
#816 [19:19] <Absol> d0mster: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#817 [19:19] <Absol> d0mster: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#818 [19:20] <d0mster> https://paste.ubuntu.com/p/J5qbjFgyNF/
#819 [19:21] <d0mster> here you are
#820 [19:23] * jj [webchat@104-54-212-42.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#821 [19:24] <jj> so my world wont load and i enter the end city its just black i couldn't move
#822 [19:25] * chrisendo [webchat@host86-134-164-39.range86-134.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#823 [19:27] <tyteen4a03> d0mster: a second
#824 [19:28] <tyteen4a03> ??> d0mster av/adwcleaner
#825 [19:28] <Absol> d0mster: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#826 [19:28] <Absol> d0mster: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#827 [19:31] * jj [webchat@104-54-212-42.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#828 [19:37] * Marco [webchat@cpe-76-185-242-161.satx.res.rr.com] has joined #minecrafthelp
#829 [19:38] <Marco> Why haven't I got my purchase of Minecraft java
#830 [19:38] * Matt8 [webchat@cpe-108-185-197-92.socal.res.rr.com] has joined #minecrafthelp
#831 [19:38] <Marco> Hello?
#832 [19:38] <Matt8> Hello
#833 [19:39] <Marco> Can you help me with my problem?
#834 [19:39] <Matt8> I recently used my email to login the day before but now it doesn't let me log in
#835 [19:39] <Marco> matt are you a helper?
#836 [19:39] <Matt8> No
#837 [19:39] <Marco> oh
#838 [19:39] <Matt8> Sorry
#839 [19:39] <Marco> its ok?
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#841 [19:48] * jj [webchat@bal-hud-bb6-182.dsl.airstreamcomm.net] has joined #minecrafthelp
#842 [19:50] <jj> my email account that I know for fact by looking at my email history was my log in but when I try to make a new password since I can't get in I don't get an email in my account giving me the ability to change password.. It says that it will send the change password email if the account exists so what now if it doesn't know my account exists
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#844 [20:05] * herbalT [webchat@mobile-107-77-197-210.mobile.att.net] has joined #minecrafthelp
#845 [20:06] <herbalT> Just created Realms (bought subscrition) and trying to invite our niece in St Jude's; she has phone, we have Java edition. Can she join us with the latest merge as a "one stop Minecraft", or are we limited to playing with her only via Win10/Mobile?
#846 [20:07] <herbalT> She has mobile. We at our home have Java Edition.
#847 [20:07] <herbalT> She isn't seeing my invite, although I can see her username and icon.
#848 [20:18] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#849 [20:36] <herbalT> Booted into Win10 version and mobile. They both link, but I had to pay for another Realm. Java version is unto itself. Thanks for all ya'll volunteers do. Have a blessed weekend.
#850 [21:19] * Spoon [webchat@c-98-222-15-168.hsd1.il.comcast.net] has joined #minecrafthelp
#851 [21:20] * PirateBuckley [webchat@ip98-162-131-220.pn.at.cox.net] has joined #minecrafthelp
#852 [21:20] <Spoon> Hosting my own FTB server. (Yes ik you don't support modded, but people running vanilla are having the same issue.) The error is "io.netty.channel.abstractchannel$annotatedconnectexception". I read it has something to do with my firewall and was hoping you guys could walk me through whatever I need to do
#853 [21:23] <PirateBuckley> Just wondering how lenient the refund policy is if they can just simply switch versions of the game.
#854 [21:23] <PirateBuckley> I bought the Java edition when I should have bought the windows 10. Already posted a ticket, Only bought it like 20 min ago.
#855 [21:23] <PirateBuckley> or if they can*
#856 [21:24] * bree [webchat@108-82-53-94.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#857 [21:25] <bree> hello?
#858 [21:25] <bree> anyone here?
#859 [21:26] <PirateBuckley> Are you one of the helpers?
#860 [21:26] * bree [webchat@108-82-53-94.lightspeed.knvltn.sbcglobal.net] has quit. (Client Quit)
#861 [21:33] * wizard5x5 [webchat@216.169.17.22] has joined #minecrafthelp
#862 [21:33] <wizard5x5> hello
#863 [21:34] <wizard5x5> I was locked out of my minecraft account
#864 [21:34] <wizard5x5> and the email is outdated
#865 [21:39] * PirateBuckley [webchat@ip98-162-131-220.pn.at.cox.net] has quit. (Quit: webchat.esper.net)
#866 [22:07] * gurglesrock [webchat@ool-44c69929.dyn.optonline.net] has joined #minecrafthelp
#867 [22:07] <gurglesrock> Hello. My friend made a server and we have mever had an issue with it before but now it is giving us the io.netty.channel.AbstractChannel ... error
#868 [22:07] <gurglesrock> He turned off the firewall and it is still not working
#869 [22:10] <mattym> gurglesrock, Are you on the same network, or remote?
#870 [22:11] <gurglesrock> what do you mean by that
#871 [22:11] <mattym> gurglesrock, Are you on the same internet as your friend, or somewhere else?
#872 [22:11] <gurglesrock> somewhere else
#873 [22:12] <mattym> gurglesrock, Test your friends server address here https://dinnerbone.com/minecraft/tools/status/
#874 [22:12] <gurglesrock> do i also have to include the server port? or just the main IP
#875 [22:12] <mattym> gurglesrock, You only need to include the port if your friend is not using the default one
#876 [22:13] * jasmyn [webchat@cpe-124-180-26-5.ab01.act.asp.telstra.net] has joined #minecrafthelp
#877 [22:13] <gurglesrock> it doesnt seem to be working
#878 [22:13] <gurglesrock> its saying it cant check the status of the server
#879 [22:14] <mattym> gurglesrock, Then its likely your friend has missed a step in the setup.
#880 [22:14] <gurglesrock> its weird because we have played on the server before
#881 [22:14] <gurglesrock> pretty recently
#882 [22:14] <gurglesrock> never had a problem
#883 [22:14] <jasmyn> is there an admin that can help me? i sent an email but i kinda need some help now
#884 [22:15] <mattym> gurglesrock, Its possible your friends public or internal IP has changed, which would require him to re-forward the ports, or give you a new address
#885 [22:15] <mattym> jasmyn, Do you mean you sent a support ticket to Mojang?
#886 [22:15] <jasmyn> ye, im trying to get into my account but im not sure what email is attached right now. i think i know what email it was created with
#887 [22:16] <jasmyn> my account is pretty old so i cant find the transaction id unfortunately
#888 [22:16] <mattym> jasmyn, For account issues like that you will need to wait for Mojangs reply.
#889 [22:16] <jasmyn> oki thanks :) was hoping to get is resolved asap
#890 [22:16] <gurglesrock> he checked his IP, the IP is the same
#891 [22:17] <mattym> gurglesrock, And the internal IP that was forwarded?
#892 [22:17] <gurglesrock> i believe so
#893 [22:17] * jasmyn [webchat@cpe-124-180-26-5.ab01.act.asp.telstra.net] has quit. (Client Quit)
#894 [22:17] <gurglesrock> hold on hes checking
#895 [22:17] <mattym> gurglesrock, Sometimes the router will assign the machine a new one. So it may need to reconfigured
#896 [22:23] <gurglesrock> how do you reconfigure it
#897 [22:23] <mattym> gurglesrock, He has to make sure the correct internal IP is forwarded.
#898 [22:29] <gurglesrock> ok thank you
#899 [22:37] * gull [webchat@104-190-241-191.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#900 [22:37] <gull> When I try logging on
#901 [22:37] <gull> it says
#902 [22:37] <gull> java is blocked
#903 [22:38] <mattym> gull, What is the exact message?
#904 [22:38] <gull> "unable to start java"
#905 [22:38] <mattym> ??> gull tools/hjt
#906 [22:38] <Absol> gull: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#907 [22:38] <Absol> gull: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#908 [22:39] <gull> What is this going to do?
#909 [22:39] <mattym> gull, Find anything on the PC that may be causing a conflict.
#910 [22:39] * xambersand [webchat@208.84.155.218] has quit. (Quit: webchat.esper.net)
#911 [22:40] <gull> Okay will this give you access to my PC?
#912 [22:40] <mattym> gull, No
#913 [22:41] <gull> okay done
#914 [22:42] <mattym> gull, We need the link you were instructed to make
#915 [22:43] <gull> https://paste.ubuntu.com/p/Df9mnWHc9H/
#916 [22:44] <mattym> gull, Only problematic thing I see there is Discord. Make sure you turn off its Overlay feature, then try to start the game again.
#917 [22:44] <gull> How do I do that
#918 [22:45] <mattym> gull, Click the gear icon, then go to the Overlay section.
#919 [22:46] <gull> Okay so I turned it off and nothing happened
#920 [22:46] <mattym> gull, Did you try to start the game again?
#921 [22:47] * gull [webchat@104-190-241-191.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)