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#3 [00:20] <Ethan> hi, so back in 2009, we had an email used on my minecraft account that was eventually lost due to the fact that access to the email was removed. Is there anyway I can log in any other way?
#4 [00:22] <Blue> Hi. I was going to play a realm game with my friend and I used 1.13 for it, but when I logged in, it was a completely different language. I tried to change the language to Korean before this because I'm trying to learn it and it would just crash my game. I didn't think i could try to change it back to English U.S. and I was correct. I tried a few t
#5 [00:22] <Blue> imes and I just crashed. So if you could help me, thank you.
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#10 [00:26] <kkd> Hi, my younger brother accidentally purchased the game on why laptop, would it be possible to get a refund?
#11 [00:26] <kkd> my*
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#17 [00:34] <Blue> Hi. I was gonna play on a realm game with some friends. When I logged into the game, it was a completely different language. I don't know what language it was. I decided to go back to 1.12.2 and it was still the same. I tried to change the language multiple times, but it just crashes. Thank you.
#18 [00:35] <Blue> And I will continue trying
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#20 [00:42] * Valentino [webchat@cpe-186-18-134-12.telecentro-reversos.com.ar] has joined #minecrafthelp
#21 [00:42] <Valentino> hello
#22 [00:42] <Valentino> i need help
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#26 [01:07] * Espercorn kicked Webchat920 from #minecrafthelp (Reason: ebchat920 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#27 [01:27] * DerpyDav [webchat@cpe-60-227-69-240.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#28 [01:29] <DerpyDav> Hi My Minecraft keeps crashing when ever i join servers i refered to Exit Code: -805306369 as i was advised to do so but still no luck i reninstalled and everything
#29 [01:33] <Capfan67> DerpyDav, That error is sometimes caused by Incompatible software. Let's see what you have running:
#30 [01:34] <Capfan67> ??> DerpyDav tools/hjt
#31 [01:34] <Absol> DerpyDav: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#32 [01:34] <Absol> DerpyDav: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#33 [01:36] <DerpyDav> https://paste.ubuntu.com/p/mkj9FKxVfR/
#34 [01:38] <Capfan67> DerpyDav, You have malware known to cause this issue (PremierOpinion). I'll link the removal instructions:
#35 [01:38] <Capfan67> ??> DerpyDav av/adwcleaner
#36 [01:38] <Absol> DerpyDav: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#37 [01:38] <Absol> DerpyDav: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#38 [01:42] * DerpyDav [webchat@cpe-60-227-69-240.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#39 [01:42] <DerpyDav> Done
#40 [01:42] <Capfan67> DerpyDav, Give it a try, and see if the error still happens.
#41 [01:43] <DerpyDav> it said i had 15 thrats
#42 [01:43] <DerpyDav> the error is now fixed thanks
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#44 [02:09] * vianmeor [webchat@120.28.160.170] has joined #minecrafthelp
#45 [02:10] <vianmeor> Good day! Looking for help fixing a io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no futher information error
#46 [02:23] * space [webchat@202.168.22.56] has joined #minecrafthelp
#47 [02:23] <space> hi i was wondering if you could help me do you know how i could get my old account back
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#50 [03:02] * DTRAIN76 [webchat@211-219-19-223-on-nets.com] has joined #minecrafthelp
#51 [03:04] <DTRAIN76> Hi there! I'm having trouble logging in to my account. I don't have access to my email, so I can't reset my security questions to log in on a new device. What would you recommend doing?
#52 [03:04] <mcdaggels> My account is hacked, right now i have changed my password and added savequestions but the hacker has changed my account name. It would be awesome if you can change the name back to my old name. The change was today.
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#54 [03:34] * Ali [webchat@host86-180-3-79.range86-180.btcentralplus.com] has joined #minecrafthelp
#55 [03:34] <Ali> Hello
#56 [03:35] <Ali> I am having problems logging into an old Minecraft account as I don't have access to the email and cant remember the password
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#59 [03:57] * Mayacrafter [webchat@p54BFE43C.dip0.t-ipconnect.de] has joined #minecrafthelp
#60 [04:00] <Mayacrafter> Unable to update the Minecraft Native Launcher, what can I do? And I haven't a Visa or Mastercard to pay 0.10 Cent to confirm an adult is acting for a child.
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#63 [04:34] <sinstercowbomb> I have an account that i cannot migrate over from a long time ago I cant get access to the old paypal that i used to purchase the game to get the code what is my best chance of getting the account back
#64 [04:35] <sinstercowbomb> it has a lot of sentimental value to me
#65 [04:40] <Andrio> sinstercowbomb, contact Mojang and ask about alternative verification methods.
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#67 [05:08] * pietro [webchat@2.239.87.71] has joined #minecrafthelp
#68 [05:10] <pietro> I tried to recover the password with the e-mail that I used to buy minecraft but I did not receive anything
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#73 [05:31] <XDima_Voznes> Hello
#74 [05:32] <XDima_Voznes> I have a problem
#75 [05:33] <XDima_Voznes> I forgot my password and I wrote my mail but the letter did not come
#76 [05:36] * _Galas [webchat@adsl-dyn59.91-127-136.t-com.sk] has joined #minecrafthelp
#77 [05:42] <_Galas> When I start the game launcher, It put notice "The game crashed whilst initializing game
#78 [05:42] <_Galas> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" I have tried more ways to solute this, but withouth efect. (update drivers, reinstal java and game launcher) Thank you!
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#81 [06:06] * Joseph [webchat@47-38-223-169.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#82 [06:07] <Joseph> hello i am having this crash issue
#83 [06:08] <Joseph> https://paste.gg/p/anonymous/a9b5ab80d94949169abcfc5a3b0e6470
#84 [06:10] * Sam [webchat@static.belong.com.au] has joined #minecrafthelp
#85 [06:10] <Sam> Hello there
#86 [06:10] <Sam> anyone?
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#92 [07:06] * usernotavilable [webchat@2.51.94.65] has joined #minecrafthelp
#93 [07:08] <usernotavilable> hello, i have difficulty logging in to my minecraft account
#94 [07:08] <usernotavilable> what should i do ?
#95 [07:15] <Greymagic27> usernotavilable, Howdy!
#96 [07:15] <Greymagic27> What does it say when you try to login?
#97 [07:15] <usernotavilable> that it is an invalid account
#98 [07:15] <Greymagic27> usernotavilable, Have you tried restting your login details?
#99 [07:15] <usernotavilable> no...?
#100 [07:16] <Greymagic27> usernotavilable, If you can't login, try to reset your login details and disable any VPNs you may have
#101 [07:16] <usernotavilable> oh okay i will try that
#102 [07:17] <usernotavilable> thanks alot
#103 [07:17] <Greymagic27> usernotavilable, That's ok. If you have any further problems I can link you to mojangs contact information. They can help further with account problems
#104 [07:17] <usernotavilable> yeah that would be great
#105 [07:18] <Greymagic27> ??> usernotavilable account/send-email
#106 [07:18] <Absol> usernotavilable: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [07:18] <Absol> usernotavilable: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#108 [07:18] <usernotavilable> thanks again
#109 [07:18] <Greymagic27> usernotavilable, Your welcome. Good luck!
#110 [07:39] * SrYisu [webchat@62.57.168.176.dyn.user.ono.com] has joined #minecrafthelp
#111 [07:39] <SrYisu> Hi
#112 [07:39] <SrYisu> I need help
#113 [07:39] <Greymagic27> SrYisu, Hi!
#114 [07:39] <Greymagic27> What's the issue?
#115 [07:40] <SrYisu> I have and old minecraft account and i want to play now
#116 [07:40] <SrYisu> the problem is that i dont remember the password
#117 [07:40] <Greymagic27> SrYisu, What's the username?
#118 [07:40] <SrYisu> but i have the email and all
#119 [07:40] <SrYisu> SrYisu i think the username the email je8sus.jsm@gmail.com
#120 [07:41] <SrYisu> and i put my email in the password reset and i don receive nothing
#121 [07:41] <Greymagic27> SrYisu, Your account is migrated so no worries about doing that. Have you checked your spam folder for the email?
#122 [07:41] <SrYisu> yes
#123 [07:41] <SrYisu> i checked
#124 [07:41] <SrYisu> and nothing
#125 [07:41] <SrYisu> Transaction ID: braintree:8dmvs7g
#126 [07:41] <Greymagic27> SrYisu, Don't tell us!
#127 [07:41] <Greymagic27> This is a public channel
#128 [07:42] <SrYisu> and what u can do with this
#129 [07:42] <Greymagic27> Send an email to mojang using the details you have. Do you need the email information?
#130 [07:42] <SrYisu> yes
#131 [07:42] <Greymagic27> ??> SrYisu account/send-email
#132 [07:42] <Absol> SrYisu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#133 [07:42] <SrYisu> tell me the email
#134 [07:42] <Absol> SrYisu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#135 [07:43] <SrYisu> I emailed
#136 [07:43] <SrYisu> but this dont work
#137 [07:43] <Greymagic27> SrYisu, When did you email them?
#138 [07:43] <SrYisu> i waited 1 day and nothing
#139 [07:43] <Greymagic27> SrYisu, You'll need to wait a while longer. Check here: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#140 [07:43] <Greymagic27> When the date that you sent the email comes up on that page. You can expect a reply :)
#141 [07:44] <SrYisu> :(
#142 [07:44] <SrYisu> thx for all
#143 [07:44] <Greymagic27> SrYisu, Your welcome. Good luck!
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#146 [08:24] * XxKillerWingzxX [webchat@host-2-97-222-3.as13285.net] has joined #minecrafthelp
#147 [08:25] <XxKillerWingzxX> minecraft keeps crashing upon trying to launch it
#148 [08:25] <Greymagic27> ??> XxKillerWingzxX launcher/log
#149 [08:25] <Absol> XxKillerWingzxX: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#150 [08:27] * juniper [webchat@227.51-174-71.customer.lyse.net] has joined #minecrafthelp
#151 [08:29] <juniper> Hi, I'm having an issue where my game always launches zoomed into the upper left corner and I'm not sure how to fix it. Tried changing game resolution and screen resolution but nothing's working. Here's a screenshot https://imgur.com/mCXEUxu
#152 [08:29] <Greymagic27> juniper, Does it happen in windowed mode?
#153 [08:30] <XxKillerWingzxX> i can't get the dropdown to show all is this enough? https://paste.ubuntu.com/p/Wd5dwwHpnG/
#154 [08:30] <Greymagic27> XxKillerWingzxX, How much RAM does your PC have and how much is allocated to minecraft?
#155 [08:30] <juniper> How do launch in windowed mode?
#156 [08:31] <XxKillerWingzxX> it has about 16gb and i think i've allocated about 3
#157 [08:31] <Greymagic27> juniper, When you launch it, Press the F11 key on your keyboard
#158 [08:31] <juniper> Huh, nothing happened
#159 [08:32] <Greymagic27> ??> XxKillerWingzxX launcher/log-txt
#160 [08:32] <Absol> XxKillerWingzxX: We need to see your full launcher log, which is created in the game directory.
#161 [08:32] <Absol> XxKillerWingzxX: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#162 [08:32] <Greymagic27> juniper, It still happens in windowed mode?
#163 [08:33] <juniper> I mean, I launched, pressed F11 and there was no change, so I guess yeah
#164 [08:33] <Greymagic27> juniper, Do you know how to get into your profile settings on the minecraft launcher?
#165 [08:34] <juniper> You mean the settings tab or something else?
#166 [08:35] <Greymagic27> Let me grab a screenshot, hold on
#167 [08:37] <Greymagic27> juniper, http://prntscr.com/mp2sj3
#168 [08:37] <Greymagic27> Once you're there and have enabled advanced options, tell me
#169 [08:37] <juniper> I already have
#170 [08:37] <juniper> I tried changing the resolution settings in there but it didn't help
#171 [08:38] <Greymagic27> juniper, Are you running any mods on your minecraft?
#172 [08:39] <juniper> Nope, just installed the game actually, should be totally clean
#173 [08:39] <Greymagic27> Not even optifine? I saw that can cause the issue so I just wanted to be sure that it wasn't the cause in this case
#174 [08:39] <juniper> Let me check just to be sure
#175 [08:40] <XxKillerWingzxX> https://paste.ubuntu.com/p/7Jq4vdCwwS/
#176 [08:40] <Greymagic27> Can you send your JVM arguments XxKillerWingzxX ?
#177 [08:40] <XxKillerWingzxX> -Xss320k -Xmx3G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#178 [08:41] <Greymagic27> ??> XxKillerWingzxX info/vars
#179 [08:41] <Absol> XxKillerWingzxX: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#180 [08:41] <Greymagic27> Make sure nothing is in there
#181 [08:41] <Greymagic27> Well, nothing that shouldn't be
#182 [08:43] <juniper> There's no mod folder, so I don't think there's anything
#183 [08:44] <Greymagic27> juniper, I've not ever seen this issue and I don't know exactly how to solve it. Let me see if I can get a more senior helper to help you. Hold on
#184 [08:44] <juniper> Thank you!
#185 [08:45] <XxKillerWingzxX> i don't see anything that shouldn't be there (i don't think)
#186 [08:45] <Greymagic27> XxKillerWingzxX, Nothing called _JAVA_OPTIONS?
#187 [08:45] <Greymagic27> Hold on, gotta restart pc
#188 [08:48] <Capfan67> juniper, I'm not the senior helper Greymagic27 was mentioning, but I do have a couple of questions. You said nothing happens when you press F11. Is this a laptop or portable? Do you have an Fn key? If so, try Fn+F11.
#189 [08:49] * fdfds [webchat@bd37103c.virtua.com.br] has joined #minecrafthelp
#190 [08:49] <juniper> No, this is a desktop
#191 [08:50] <Greymagic27> XxKillerWingzxX, Sorry about that. I'm back now, so nothing is in there called _JAVA_OPTIONS?
#192 [08:50] <XxKillerWingzxX> no
#193 [08:50] <juniper> I'm wondering if the issue is that I'm using a 4K display?
#194 [08:51] <Capfan67> juniper, Actually, I was just going to ask about your monitor. Are you a high resolution device and also plugged into a second lower resolution device, such as a TV?
#195 [08:52] <juniper> I'm using a 4K TV as my only display
#196 [08:52] <Greymagic27> XxKillerWingzxX, Can you change around the -Xmx3G and see what happens?
#197 [08:53] <Capfan67> juniper, The reports I notice involve using a high resolution TV as output. That's consistent. Windowed mode may fix that, so let's try to get you there.
#198 [08:53] <XxKillerWingzxX> same error sadly
#199 [08:53] <Capfan67> juniper, Close your client, then navigate to your .minecraft folder. Open and edit options.txt
#200 [08:54] <Capfan67> juniper, Search for "fullscreen". See if the setting is true. If so, change to false, save and exit. Then try again.
#201 [08:56] <juniper> +Capfan67, you are a true hero
#202 [08:56] <juniper> It worked, thank you so much
#203 [08:56] <Capfan67> juniper, That sounds like you had success!
#204 [08:56] <Capfan67> juniper, Very glad to hear it. Enjoy!
#205 [08:56] <juniper> I will! You all have an excellent day!
#206 [08:57] * juniper [webchat@227.51-174-71.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#207 [09:04] <Capfan67> XxKillerWingzxX, Glancing at your launcher.log file above, there doesn't seem to be a crash in the file. Did you create the crash the copy the log? If not do the following: Close the game and launcher. Run the launcher and click play. Let the game produce the error/crash. Close the error/crash dialog boxes. *Then* open and paste your launcher.log to http://paste.ubuntu.com/
#208 [09:08] <XxKillerWingzxX> it didn't change
#209 [09:09] <Capfan67> Capfan67, I'm reading some older notes for the week. Looks like the format has changed due to a bug that I wasn't aware of. Sorry for the confusion.
#210 [09:09] <Capfan67> er, @XxKillerWingzxX
#211 [09:09] <XxKillerWingzxX> ok
#212 [09:10] <Capfan67> XxKillerWingzxX, If you review your profile, and look at "Java executable", is that enabled? If so, what's in the field?
#213 [09:11] <XxKillerWingzxX> C:\Program Files (x86)\Java\jre1.8.0_201\bin\javaw.exe
#214 [09:12] <Capfan67> XxKillerWingzxX, Ok, so you're not using the Minecraft Runtime. Open a CMD window and issue the command: "java -version". You should see 3 lines as output. Paste the 3rd line here.
#215 [09:13] <XxKillerWingzxX> Java HotSpot(TM) Client VM (build 25.201-b09, mixed mode, sharing)
#216 [09:15] <Capfan67> XxKillerWingzxX, Ok, so the problem you're having is that you've pointed Minecraft to 32bit Java. You will need to either point to the supplied runtime, or install 64-bit java which you can find here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#217 [09:19] <XxKillerWingzxX> ok it's downloaded
#218 [09:21] <Capfan67> XxKillerWingzxX, The install should offer to remove other versions of Java (you want to remove them), the install the version you've selected. If you chose 202, you will need to edit your profile. Once installed and edited (if necessary), try testing again.
#219 [09:22] <XxKillerWingzxX> it didn't offer to remove other java versions so should i do it manually?
#220 [09:22] <Capfan67> XxKillerWingzxX, I'd test first, but it's entirely up to you.
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#222 [09:29] <XxKillerWingzxX> Ok that worked
#223 [09:29] <XxKillerWingzxX> thank you so much
#224 [09:30] <Capfan67> XxKillerWingzxX, very glad to hear it's working. Enjoy!
#225 [09:32] * tra [webchat@ip4d152205.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#226 [09:32] <tra> i cannot start game. get following error: load library failed with error 126
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#231 [10:05] * MPB [webchat@235-168.dsl.iskon.hr] has joined #minecrafthelp
#232 [10:05] * Renato [webchat@162-233-233-65.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#233 [10:05] <Renato> I need help
#234 [10:06] <MPB> Hello there, I'm having issues running my Mc smoothly. Constant 10-12 fps's even though a few months ago (nothing in hardware changed) worked perfectly fine.
#235 [10:06] <Renato> I need to change my username asap
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#237 [10:07] * Renato [webchat@162-233-233-65.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#238 [10:14] * sei_nao [webchat@225-122-196-200.skybandalarga.com.br] has joined #minecrafthelp
#239 [10:15] <sei_nao> I already tried to log in to my account and it says that login is wrong, even if everything is correct, how to proceed
#240 [10:16] <Capfan67> sei_nao, Are you able to log into Mojang.com?
#241 [10:17] <sei_nao> no
#242 [10:17] <Capfan67> sei_nao, Have you tried resetting your password?
#243 [10:17] <sei_nao> says the email or password is wrong even though it's right
#244 [10:18] <sei_nao> Yes, but the reset email does not even arrive
#245 [10:18] <Capfan67> sei_nao, If you're not receiving Mojang system emails, you'll need to contact Mojang Customer Support to recover your account:
#246 [10:18] <Capfan67> ??> sei_nao account/send-email
#247 [10:18] <Absol> sei_nao: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#248 [10:18] <Absol> sei_nao: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#249 [10:20] <Capfan67> sei_nao, There are a number of reasons why you may not be receiving Mojang system emails. Some of them are listed here: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#250 [10:20] <Capfan67> sei_nao, One of the reasons that's not listed is "suspicious activity", such as giving your login credentials to a 3rd party, or 3rd party website. Once this happens, only Mojang can unlock your account.
#251 [10:22] <sei_nao> and when will they unlock my account?
#252 [10:22] * Renato [webchat@162-233-233-65.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#253 [10:23] <Renato> I need help with my username
#254 [10:23] <Capfan67> sei_nao, After you submit the ticket, they will contact you via email. See the second link for response times.
#255 [10:23] <Capfan67> Renato, What help do you need?
#256 [10:23] <Renato> so my friend changed my username and some people find it offensive
#257 [10:24] <Capfan67> Renato, Not much of a friend. Well, in 30 days you can change it again.
#258 [10:24] * Dom [webchat@mobile-107-77-172-22.mobile.att.net] has joined #minecrafthelp
#259 [10:24] <Dom> hello
#260 [10:24] <Capfan67> Hi
#261 [10:24] <Renato> do i actually have to wait 30 days? can't you guys help me change it
#262 [10:25] <Dom> Does anyone have any tips for failed login and password attempts?
#263 [10:25] <Capfan67> Renato, So, this is a technical support channel manned by non-Mojang volunteers. We can't do anything regarding accounts, other than point you in the right direction. Having said that, you can contact Mojang and ask them, but the response time is about 3 weeks right now, and the answer usually is no.
#264 [10:26] <Capfan67> Renato, I can give you the link if you wish to try.
#265 [10:26] <Capfan67> Dom, Are you able to log into Mojang.com?
#266 [10:26] <Dom> no
#267 [10:26] * Renato [webchat@162-233-233-65.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#268 [10:26] <Capfan67> Dom, Have you tried resetting your password?
#269 [10:27] <Dom> yes however
#270 [10:27] <Dom> i havent received the email in more than 12 hours
#271 [10:27] <Dom> i have atttempted multiple times
#272 [10:27] <Capfan67> dom, There are a number of reasons why you may not be receiving Mojang system emails. Some of them are listed here: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#273 [10:28] <Capfan67> dom, One of the reasons that's not listed is "suspicious activity", such as giving your login credentials to a 3rd party, or 3rd party website. Once this happens, only Mojang can unlock your account.
#274 [10:28] <Capfan67> ??> Dom account/send-email
#275 [10:28] <Absol> Dom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#276 [10:28] <Absol> Dom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#277 [10:28] <Dom> unfortunately i do not know or have access to my transaction IF
#278 [10:28] <Dom> ID
#279 [10:29] <Dom> I can give the email my account is under
#280 [10:29] <Capfan67> Dom, Here's the page that helps you recover your Transaction ID:
#281 [10:29] <Capfan67> ??> Dom account/trans-id
#282 [10:29] <Absol> Dom: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#283 [10:29] <Capfan67> Dom, Don't post private information in this channel. We are not Mojang.
#284 [10:29] <Capfan67> Dom, This channel is for client technical support (Crashes and such), so we can only direct folks with account questions to the correct pages.
#285 [10:30] <Dom> ok thanks
#286 [10:30] * Shirtsoff [webchat@c-98-221-225-200.hsd1.nj.comcast.net] has joined #minecrafthelp
#287 [10:30] <Capfan67> Dom, Still, take a look at the transaction page listed above. During certain purchase periods, recovery involves a single email.
#288 [10:31] * Dom [webchat@mobile-107-77-172-22.mobile.att.net] has quit. (Quit: webchat.esper.net)
#289 [10:32] <Shirtsoff> All I tried to do was update my server from 1.13.1 to 1.13.2. I run my server through the website Server.pro. It worked fine on version 1.13.1 but once I reinstalled it with the updated version, I got the error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#290 [10:34] <Capfan67> Shirtsoff, " Connection timed out" tells you that the server isn't running or responding, and normally requires the host to manage the issue. If their tools don't tell you what to do, you may need to contact Server.pro.
#291 [10:36] * Darkos [webchat@eta91-4-78-240-148-47.fbx.proxad.net] has joined #minecrafthelp
#292 [10:36] <Darkos> salut
#293 [10:36] <Capfan67> Hi
#294 [10:37] <Darkos> FR ?
#295 [10:37] <Capfan67> Darkos, We speak English here. You may need to use Google Translate.
#296 [10:38] <Capfan67> ??> Darkos lang/fr
#297 [10:38] <Absol> Darkos: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#298 [10:40] * Darkos [webchat@eta91-4-78-240-148-47.fbx.proxad.net] has quit. (Client Quit)
#299 [10:41] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has joined #minecrafthelp
#300 [10:42] <Rob> hey, trying to follow this guide: http://hopper.minecraft.net/help/guides/drivers/amd-manual-install/
#301 [10:42] <Rob> but the video at the bottom won't load and I can't find "amd driver installer"
#302 [10:42] * Darkos [webchat@eta91-4-78-240-148-47.fbx.proxad.net] has joined #minecrafthelp
#303 [10:42] <Darkos> So I got hacked my minecraft account, and I managed to get it back, but since then I can only play the demo
#304 [10:42] <Rob> i found something similar from AMD, but it doesn't do whats intended in the tutorial
#305 [10:42] * Darkos [webchat@eta91-4-78-240-148-47.fbx.proxad.net] has quit. (Client Quit)
#306 [10:43] <Capfan67> Rob, For what it's worth, I don't see a video at the bottom of that link either.
#307 [10:43] <Rob> hmm
#308 [10:44] <Capfan67> As a note, those instructions won't work for newer DCH drivers. So, be cautious with the drivers you are installing.
#309 [10:44] <Rob> whats DCH?
#310 [10:45] <Rob> also, im using AMD Radeon Vega 3 Graphics
#311 [10:45] <Rob> idk if thats newer or not
#312 [10:45] <urielsalis> Rob, a new type of driver that still have some issues
#313 [10:45] <Capfan67> Rob, Have you tried using the standard installer? What moved you to manual installation?
#314 [10:46] <Rob> just looked up my graphics card
#315 [10:46] <Rob> apparently it was made on August 14, 2017
#316 [10:46] <Rob> released
#317 [10:46] <Rob> so it isn't newer
#318 [10:46] <Capfan67> Rob, Well, let's see if we can find the standard installer:
#319 [10:46] <Rob> i couldn't find a standard installer
#320 [10:46] <Capfan67> ??> Rob win/dxdiag
#321 [10:46] <Absol> Rob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#322 [10:47] <Rob> i came to the hopper mc support thing from https://www.minecraftforum.net/forums/support/java-edition-support/2949595-random-crashes\
#323 [10:47] <Rob> i was told by someone to go to that article
#324 [10:48] <Rob> i ran dxdiag and it found no problems
#325 [10:49] * Benjamin [webchat@c-76-26-213-28.hsd1.sc.comcast.net] has joined #minecrafthelp
#326 [10:49] <Benjamin> Hello
#327 [10:49] <Capfan67> Rob, The instructions tell you to paste to a specific website and provide us with a link. The idea is us helping you find the installer.
#328 [10:49] <Benjamin> I need help with loging in
#329 [10:50] <Capfan67> Benjamin, What happens when you try?
#330 [10:50] <Rob> ik
#331 [10:50] <Rob> im going to
#332 [10:50] <Rob> just wanted to say that it did'nt find problems
#333 [10:50] <Capfan67> Rob, Ah, ok.
#334 [10:50] <Benjamin> Invalid password and i cant reset it it says Bad authenticity token
#335 [10:50] <Rob> https://paste.ubuntu.com/p/PFQDKXZtbh/
#336 [10:50] <Capfan67> Benjamin, Are you able to log into Mojang.com?
#337 [10:51] <urielsalis> ??> Benjamin info/mcleaks
#338 [10:51] <Absol> Benjamin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#339 [10:51] <Absol> Benjamin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#340 [10:51] <Benjamin> Nope
#341 [10:51] <urielsalis> ??> Benjamin win/hosts/edit
#342 [10:51] <Absol> Benjamin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#343 [10:51] <Absol> Benjamin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#344 [10:51] <Benjamin> uhh
#345 [10:51] <Benjamin> can you guide me through that on the phone?
#346 [10:51] <urielsalis> Benjamin, we dont do phone support
#347 [10:51] <Benjamin> Absol
#348 [10:52] <Benjamin> Ok, can i invite you to a discord server for you to help me
#349 [10:52] <urielsalis> Benjamin, no
#350 [10:52] <Rob> reposting incase nobody saw it from earlier bc of chat spam:
#351 [10:52] <Rob> https://paste.ubuntu.com/p/PFQDKXZtbh/
#352 [10:53] <Benjamin> im on a older windows so idk how
#353 [10:53] <urielsalis> Benjamin, instructions are exactly the same on all windows versions
#354 [10:53] <Benjamin> ok
#355 [10:54] <Benjamin> where exactly do i get to file>
#356 [10:54] <Benjamin> ?*
#357 [10:54] <Capfan67> Rob, Your driver is dated 2018. Although there's a newer one, I am now curious about what problem we're solving. So, do you have any issues running 1.13.2 vanilla?
#358 [10:54] <urielsalis> Benjamin, you do it through notepad, like absol told you
#359 [10:54] <urielsalis> ??> Benjamin win/hosts/edit
#360 [10:54] <Absol> Benjamin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#361 [10:54] <Absol> Benjamin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#362 [10:54] <Rob> well i'm playing a 1.12.2 modpack with 50-ish mods
#363 [10:55] <Rob> haven't had a crash with that yet
#364 [10:55] <Rob> i'll run 1.13.2 vanilla tho
#365 [10:55] <Rob> theres some more info from my original post here https://www.minecraftforum.net/forums/support/java-edition-support/2949595-random-crashes
#366 [10:55] <Capfan67> Rob, We support the vanilla client here, so let's see if the problem happens there, then work our way through the process.
#367 [10:55] <Rob> mk
#368 [10:55] <Rob> yea i play 1.8.9 hypixel with some mods like 5zig
#369 [10:56] <Benjamin> absol im going to private message you so we dont have spam chat
#370 [10:56] <Rob> but apparently its a driver related issue
#371 [10:57] <Rob> theres a crash report in the thread i made on minecraftforum
#372 [10:58] <Rob> and usually the crashes happen after 30 minutes to an hour
#373 [10:58] <Rob> im on a new pc, my old one (windows 7 crappy laptop) didn't have this problem
#374 [10:58] <Rob> so that reinforces that this is a driver related problem
#375 [10:59] <urielsalis> Benjamin, Absol is a bot
#376 [10:59] <Benjamin> oh
#377 [10:59] <Benjamin> lol\
#378 [10:59] <Capfan67> Rob, Ok, let's just take a quick look at the common problem, which is incompatible software causing that error. I'll link a tool and instructions to produce a report. Then I'll use the report to compare against our list:
#379 [10:59] <Capfan67> ??> Rob tools/hjt
#380 [10:59] <Absol> Rob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#381 [10:59] <Absol> Rob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#382 [11:01] <Benjamin> can someone help me in a private message Please
#383 [11:02] <Benjamin> also i did Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#384 [11:03] <Capfan67> Benjamin, Do you see any lines in the file with "Mojang.com" listed at the bottom?
#385 [11:03] <Rob> https://paste.ubuntu.com/p/YWJPcfDqRF/
#386 [11:03] <Benjamin> im looking
#387 [11:04] <Capfan67> Rob, I see you have Discord installed. Open your settings, click on Overlay and see if it is disabled. If not, disable your overlay, as the Discord overlay causes your error.
#388 [11:04] <Benjamin> nope
#389 [11:04] <Benjamin> Capfan67
#390 [11:04] <Rob> so you're saying discord overlay is causing a driver incompatibility of sorts that makes my mc crash?
#391 [11:05] <Rob> bc i know i have overlay enabled
#392 [11:05] <Capfan67> Rob, Yes. We see that error with Discord Overlay enabled frequently. That's not always the cause (sometimes a bad/incorrect driver), but usually one of the many overlays that conflict with Minecraft.
#393 [11:06] <Rob> im going to disable it
#394 [11:06] <Rob> if i get that crash again later
#395 [11:06] <Rob> then i'll come back here
#396 [11:06] <Rob> pce
#397 [11:06] <Capfan67> Rob, Sounds good.
#398 [11:06] <Rob> thanks for the help
#399 [11:06] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#400 [11:22] * Wreckter [webchat@149.62.202.246] has joined #minecrafthelp
#401 [11:23] <Wreckter> I had purchased minecraft a while back, when it was still in Beta. I missed the whole migration process. I am currently trying to access my account, but can't seem to access or reset my password, but when I tried to reset it, it said that this account has been migrated.
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#404 [11:49] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#407 [12:05] * TIm [webchat@172-10-224-62.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#408 [12:05] <TIm> I need a refund of the Java Edition.
#409 [12:05] <Greymagic27> TIm, Hi
#410 [12:05] <Greymagic27> If it's a technical problem that is making you need a refund, I'm sure we can help solve the problem
#411 [12:05] <TIm> Yes, my son and I purchased the game specifically to use add-ons that he's interested in.
#412 [12:06] <TIm> The add-ons only work for the Win10 edition.
#413 [12:06] <TIm> I made both purchases today, for Java and Win10, and I need a refund on the Java edition.
#414 [12:06] <Greymagic27> TIm, There are mods for java edition, I don't know if they have the same ones but I can give you a mod page for you to check out if you'd like one
#415 [12:06] <urielsalis> TIm, the Java edition has mods, which are usually more advanced than addons if you would like to try that
#416 [12:07] <urielsalis> TIm, else, follow the instructions from Absol to ask for a refund
#417 [12:07] <urielsalis> ??> TIm account/refund
#418 [12:07] <Absol> TIm: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#419 [12:07] <TIm> I see -- thanks!
#420 [12:08] * TIm [webchat@172-10-224-62.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#421 [12:09] * JackBrin [webchat@90.252.249.127] has joined #minecrafthelp
#422 [12:09] <JackBrin> hello ?
#423 [12:10] <Capfan67> Hi
#424 [12:11] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#425 [12:11] <JackBrin> I had bought mine craft maybe 5-6 years ago and migrated my account but now there isnt a paid minecraft account linked to my email
#426 [12:12] <Capfan67> JackBrin, So, when you log into Mojang.com and look at https://account.mojang.com/me you don't see your Java License?
#427 [12:13] <JackBrin> no i dont but when i try to migrate my account it says its already been done
#428 [12:14] <JackBrin> i paid 12£ before im not paying again cause the systems changed
#429 [12:14] <Capfan67> JackBrin, Do you remember your character name?
#430 [12:14] <JackBrin> jackbrin
#431 [12:15] <Capfan67> JackBrin, Did you change your name to "_Bujalsky_" a few days ago?
#432 [12:15] <JackBrin> no lol
#433 [12:15] <Capfan67> JackBrin, Ok, it would appear that your account has been stolen. You'll need to contact Mojang to recover your account:
#434 [12:15] <Capfan67> ??> JackBrin account/send-email
#435 [12:15] <Absol> JackBrin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#436 [12:15] <Absol> JackBrin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#437 [12:16] <JackBrin> okay thats shit thanks anyway
#438 [12:16] <Absol> JackBrin: Please keep it civil
#439 [12:17] <Capfan67> JackBrin, Hopefully they can sort things out for you.
#440 [12:18] * JackBrin [webchat@90.252.249.127] has quit. (Quit: webchat.esper.net)
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#443 [12:34] * MisterCreeperGR [webchat@130.43.111.37.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#444 [12:34] <MisterCreeperGR> hello, My yahoo account has been suspended, can I still login (I can on some other games)
#445 [12:36] <Greymagic27> MisterCreeperGR, I think you can still use the email yes
#446 [12:37] <MisterCreeperGR> Greymagic27 can i use my secret questions to change my pass?, if so, how
#447 [12:38] <Greymagic27> MisterCreeperGR, No. You can't. The only way to do it is with your email, I can link you to a page where you can change your email but you will need to have access to the original email I think
#448 [12:39] <Greymagic27> However you can send an email to mojang and ask them to change your password for you. But the response times are about 2-3 weeks right now so you'd be waiting a while
#449 [12:39] <MisterCreeperGR> Greymagic27 that's ok, thanks a lot for the help!
#450 [12:39] * LioHeart [webchat@host86-133-250-228.range86-133.btcentralplus.com] has joined #minecrafthelp
#451 [12:39] <Greymagic27> MisterCreeperGR, Your welcome. Good luck!
#452 [12:39] <LioHeart> Hello?
#453 [12:40] <MisterCreeperGR> yes
#454 [12:40] <Greymagic27> LioHeart, Howdy, how can we help?
#455 [12:41] <LioHeart> Is anyone able to help me retrieve or locate my account email address? I am stuck on my legacy account...
#456 [12:41] * OGkoolman [webchat@d66-183-227-186.bchsia.telus.net] has joined #minecrafthelp
#457 [12:41] <Greymagic27> ??> LioHeart account/send-email
#458 [12:41] <Absol> LioHeart: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#459 [12:41] <Absol> LioHeart: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#460 [12:42] * OGkoolman [webchat@d66-183-227-186.bchsia.telus.net] has quit. (Client Quit)
#461 [12:43] <LioHeart> what happens when you've been playing so long that you no longer have the bank account used to generate the transaction ID?
#462 [12:43] <Greymagic27> ??> LioHeart account/trans-id
#463 [12:43] <Absol> LioHeart: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#464 [12:43] <Greymagic27> If that does not help, ask mojang for alternate verification methods?
#465 [12:43] <Greymagic27> .*
#466 [12:44] <LioHeart> I think that is my answer right there. thank you Greymagic27
#467 [12:44] * exec2b [webchat@host86-133-39-203.range86-133.btcentralplus.com] has joined #minecrafthelp
#468 [12:45] <Greymagic27> LioHeart, Your welcome, Good luck!
#469 [12:45] <exec2b> hi
#470 [12:46] <Greymagic27> exec2b, Hey
#471 [12:46] * Charmie [webchat@cpc111803-lutn14-2-0-cust857.9-3.cable.virginm.net] has joined #minecrafthelp
#472 [12:46] <Greymagic27> How can we help?
#473 [12:46] <exec2b> just hanging out here lol
#474 [12:46] * LioHeart [webchat@host86-133-250-228.range86-133.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#475 [12:47] <Greymagic27> exec2b, Oh ok. Feel free to offer support to people, that's how I started out. Just hanged around and answered the odd question that came about
#476 [12:47] <exec2b> i can see some minecraft forums staff are here
#477 [12:47] <exec2b> ahaha ok
#478 [12:47] <Charmie> I've gotten locked out of my mine craft account that connected to a dead e-mail account that doesn't exist anymore, i already made a ticket but i'm worried cause i don't have any transaction history as I've had mine craft for year and it was a gift.
#479 [12:48] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#480 [12:48] * exec2b [webchat@host86-133-39-203.range86-133.btcentralplus.com] has quit. (Client Quit)
#481 [12:48] <Greymagic27> Charmie, Hi
#482 [12:48] <Charmie> hey
#483 [12:48] <Greymagic27> You've already emailed mojang with no transaction ID?
#484 [12:48] <Charmie> yeah
#485 [12:49] <Charmie> i've been waiting a few days but still nothing back, i knew there siad there behuid on replies due to holidays.
#486 [12:49] <Greymagic27> When they reply, they may ask for you to verify you are the owner. If they do and you can't find the transaction-ID you can ask them for alternate veriifcation methods
#487 [12:49] <Charmie> oh good
#488 [12:49] <Charmie> like a phsyical ID? cause i have one of thoses.
#489 [12:49] <Greymagic27> Charmie, If your wondering about the reply times, check this post: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#490 [12:49] <Charmie> yeah thats what i read before
#491 [12:50] <Greymagic27> Charmie, You said it was a gift? was it a giftcard?
#492 [12:50] <Charmie> no it was brought by my dad on his paypal like 5 years ago
#493 [12:50] <Greymagic27> Charmie, When he bought it, he should have got sent an email with the transaction ID on
#494 [12:51] <Greymagic27> If you can't find it I can give you a page which may help
#495 [12:51] <Charmie> i did try to change the e-mail before but the link i was sent, didn't do anything as my account migrated with no secruity questions.
#496 [12:52] <Greymagic27> Charmie, Do you need a page on finding your transaction-id?
#497 [12:52] <Charmie> i sadly barely talk to him anymore so it be impossible
#498 [12:52] <Greymagic27> Charmie, Alright. When the email comes ask for alternate verification methods then
#499 [12:53] <Charmie> okay thanks :D
#500 [12:53] <Greymagic27> Charmie, Your welcome. Good luck!
#501 [13:03] * MisterCreeperGR [webchat@130.43.111.37.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#502 [13:13] * Lucian [webchat@23.251.19.127] has joined #minecrafthelp
#503 [13:13] <Lucian> Hello?
#504 [13:14] * Lucian [webchat@23.251.19.127] has quit. (Client Quit)
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#507 [13:35] * FrozenHeart471 [webchat@142.118.49.48] has joined #minecrafthelp
#508 [13:36] <FrozenHeart471> Hello! I think I'm having a problem with my Minecraft Realms account... When i play in the game, it's not letting me get near a specific set of co-ordinates...
#509 [13:38] <FrozenHeart471> The problem I'm having is I cannot get to the co-ordinates X= 2000 and Z= 2000. Every time I would try to get there, the game would glitch up and push me a few blocks away from those co-ordinates.
#510 [13:44] * Bacon125 [webchat@c-73-98-226-238.hsd1.ut.comcast.net] has joined #minecrafthelp
#511 [13:45] <Bacon125> my minecraft won't load past the mojang screen
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#513 [13:59] * edward [webchat@host86-158-188-222.range86-158.btcentralplus.com] has joined #minecrafthelp
#514 [13:59] <edward> my Minecraft 1.13.2 wont start and keeps crashing
#515 [13:59] * GoldenLucy [webchat@mta-107-12-161-82.nc.rr.com] has joined #minecrafthelp
#516 [14:00] <edward> my Minecraft 1.13.2 wont start
#517 [14:01] <GoldenLucy> Every time I click the play button my launcher loads but then crashes. Why?
#518 [14:01] <edward> ???
#519 [14:02] * GoldenLucy [webchat@mta-107-12-161-82.nc.rr.com] has quit. (Client Quit)
#520 [14:03] * edward [webchat@host86-158-188-222.range86-158.btcentralplus.com] has quit. (Client Quit)
#521 [14:11] * valderic [webchat@71-89-194-170.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#522 [14:13] <valderic> hi i was wondering if i could change my email address due to many complications. This is due to the fact that i cant reset my security questions. when i try to go to my email. i cant due to it not verifying that it is me. is there any other way i can reset the questions?
#523 [14:16] * May [webchat@47-222-44-243.plptcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#524 [14:17] <May> it will not let me play minecraft it says "unable to create directory"
#525 [14:18] <May> how do i get it to start?
#526 [14:18] <valderic> hmmm put it in your d/: drive
#527 [14:18] <May> how do i do that?
#528 [14:19] <valderic> you change where minecraft is installed
#529 [14:19] <tyteen4a03> ??> May launcher/log
#530 [14:19] <Absol> May: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#531 [14:19] <tyteen4a03> ??> valderic account/send-email
#532 [14:19] <Absol> valderic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#533 [14:19] <Absol> valderic: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#534 [14:28] * BigLad [webchat@cpe-76-188-136-245.neo.res.rr.com] has joined #minecrafthelp
#535 [14:28] <BigLad> Hello
#536 [14:28] <BigLad> Got an issue, can't connect to the following server: silver1comp.fluctis.com:27529
#537 [14:29] <BigLad> Getting io.netty.channel.abstractchannel$Annotedconnectexception
#538 [14:29] * Secula_ [webchat@toroon0817w-lp130-05-174-95-202-185.dsl.bell.ca] has joined #minecrafthelp
#539 [14:30] * kmbchan [webchat@c-73-130-101-122.hsd1.pa.comcast.net] has joined #minecrafthelp
#540 [14:32] <Secula_> anyone know how to fix the problem of not being able to log into the website or the launcher. ive tried with different account and nothing has worked
#541 [14:32] <kmbchan> Hello, We are trying to install and launch Minecraft on our Windows 10 HP laptop and keep getting a launch on initializing game error. Does anyone know of a fix for this?The game crashed whilst initializing game
#542 [14:32] <kmbchan> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#543 [14:40] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has joined #minecrafthelp
#544 [14:40] <Gali> hello
#545 [14:41] * BigLad [webchat@cpe-76-188-136-245.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#546 [14:41] * valderic [webchat@71-89-194-170.dhcp.aldl.mi.charter.com] has quit. (Quit: webchat.esper.net)
#547 [14:41] <Gali> I have a transaction ID. I do not have a 32 digit code.
#548 [14:42] <Gali> How can I activate the game?
#549 [14:42] <Gali> How can I activate the game?
#550 [14:43] * Secula_ [webchat@toroon0817w-lp130-05-174-95-202-185.dsl.bell.ca] has left #minecrafthelp
#551 [14:45] <tyteen4a03> Gali: not sure what you mean
#552 [14:46] * sophi [webchat@104-15-34-88.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#553 [14:46] <Gali> I do not have a game to get an account.
#554 [14:46] <sophi> i deleted my other email
#555 [14:47] <Gali> even though I made a purchase for this account.
#556 [14:47] <sophi> and now i cant log in
#557 [14:47] <sophi> how can i log in without another account
#558 [14:47] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#559 [14:49] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has joined #minecrafthelp
#560 [14:49] <tyteen4a03> Gali: can you log into account.mojang.com/me with the email?
#561 [14:49] <tyteen4a03> ??> sophi account/send-email
#562 [14:49] <Absol> sophi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#563 [14:49] <Absol> sophi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#564 [14:50] * will [webchat@cpc133160-chap10-2-0-cust593.know.cable.virginm.net] has joined #minecrafthelp
#565 [14:50] <Gali> yes
#566 [14:50] <will> how long do the support emails to mojang take to get a responce
#567 [14:50] <tyteen4a03> will: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#568 [14:50] <tyteen4a03> Gali: under "My Games", what do you see?
#569 [14:51] <will> that has no info
#570 [14:51] <will> its way past january 31
#571 [14:51] <will> is that out dated
#572 [14:51] <tyteen4a03> will: and that is correct
#573 [14:51] <will> or is it holidays now
#574 [14:52] <tyteen4a03> will: yes they are still overloaded
#575 [14:52] <Gali> My Games?
#576 [14:52] <will> oh ok
#577 [14:52] <tyteen4a03> Gali: account.mojang.com/me
#578 [14:52] <will> so more than a few days
#579 [14:52] <Gali> In the upper right corner?
#580 [14:52] <Gali> Games?
#581 [14:53] <tyteen4a03> Gali: no, should be in the page itself
#582 [14:53] <tyteen4a03> Gali: so you don't see My Games on the page?
#583 [14:54] <Gali> yes
#584 [14:54] * will [webchat@cpc133160-chap10-2-0-cust593.know.cable.virginm.net] has quit. (Client Quit)
#585 [14:54] <tyteen4a03> Gali: that means your purchase is not on that Mojang account
#586 [14:54] <Gali> there is nothing here
#587 [14:54] <tyteen4a03> Gali: did you buy MC on Minecraft.net?
#588 [14:55] <Gali> Yes.
#589 [14:55] <Gali> I have Transaction ID
#590 [14:55] <tyteen4a03> ??> Gali account/send-email
#591 [14:55] <Absol> Gali: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#592 [14:55] <Absol> Gali: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#593 [14:56] <Gali> Ok
#594 [14:57] <Gali> I will send a request to send my code.
#595 [14:57] * philitk [webchat@host147.181-91-64.telecom.net.ar] has joined #minecrafthelp
#596 [14:57] <Gali> Thanks for help
#597 [14:58] * Maltheengmann [webchat@85.203.154.219] has joined #minecrafthelp
#598 [14:59] <Maltheengmann> is any one even in this chat XD
#599 [14:59] * Maltheengmann [webchat@85.203.154.219] has quit. (Client Quit)
#600 [14:59] * ammac [webchat@173-31-28-1.client.mchsi.com] has joined #minecrafthelp
#601 [15:00] <ammac> A hacker got into my account and changed my email, what do I do?
#602 [15:00] <tyteen4a03> ??> ammac account/hacked
#603 [15:00] <Absol> ammac: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#604 [15:00] <Absol> ammac: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#605 [15:01] * philitk [webchat@host147.181-91-64.telecom.net.ar] has quit. (Client Quit)
#606 [15:01] <ammac> I couldn't find my transaction ID, I purchased Minecraft a couple years ago. How do I get to this?
#607 [15:01] <ammac> It's not in my email anymore.
#608 [15:01] * philitk [webchat@host147.181-91-64.telecom.net.ar] has joined #minecrafthelp
#609 [15:02] * VHSs [webchat@c-76-24-188-226.hsd1.ma.comcast.net] has joined #minecrafthelp
#610 [15:02] <philitk> Hello, I own a single premium account and would like to play with a friend in my LAN. Is that achievable?
#611 [15:02] <tyteen4a03> ammac: when, and how, did you buy MC?
#612 [15:03] <tyteen4a03> philitk: your friend will need their own copy of MC
#613 [15:03] <ammac> I don't remember how, but I got it in April 2013 I think
#614 [15:03] <tyteen4a03> ammac: how did you pay for it?
#615 [15:03] <VHSs> I keep getting io.netty issue when i try to join a 1.12.2 server, i have no mods, i tried to turn off my firewall and windows defender to join the server, still the same issue
#616 [15:03] <tyteen4a03> VHSs: full error please?
#617 [15:03] * ammac [webchat@173-31-28-1.client.mchsi.com] has quit. (Client Quit)
#618 [15:04] <VHSs> io.netty.channel.abstractchannel$annotatedconnectexception connection refused: no further information
#619 [15:04] <tyteen4a03> VHSs: server IP please?
#620 [15:04] <VHSs> onioncraft.fluctis.com
#621 [15:04] <philitk> even if we share the same internet connection?
#622 [15:04] <tyteen4a03> philitk: yes
#623 [15:04] <philitk> that's too bad, thanks
#624 [15:05] <tyteen4a03> VHSs: can you try mctest.ae97.net
#625 [15:05] * philitk [webchat@host147.181-91-64.telecom.net.ar] has quit. (Client Quit)
#626 [15:06] * Gali [webchat@87-205-92-196.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#627 [15:06] <VHSs> ok what does it do
#628 [15:06] <tyteen4a03> VHSs: uh, connect to that server
#629 [15:06] <VHSs> well im on 1.12.2
#630 [15:06] <VHSs> should i go to 1.13.2 for it
#631 [15:07] <tyteen4a03> VHSs: sure
#632 [15:08] <VHSs> ok im on it
#633 [15:10] <VHSs> ?
#634 [15:11] <tyteen4a03> VHSs: can you connect to it?
#635 [15:11] <VHSs> yes
#636 [15:11] <tyteen4a03> VHSs: then it's a problem with the server
#637 [15:11] <tyteen4a03> VHSs: you'll need to contact the server owner
#638 [15:11] <VHSs> wait
#639 [15:12] <VHSs> im doing it on my computer, ill try it with my friends sorry
#640 [15:12] <tyteen4a03> VHSs: are you diagnosing for your friend?
#641 [15:12] <VHSs> yeah
#642 [15:12] <tyteen4a03> VHSs: have your friend come on here then
#643 [15:12] <VHSs> ok
#644 [15:15] * Faiths [webchat@15.92-221-6.customer.lyse.net] has joined #minecrafthelp
#645 [15:15] <Faiths> I submited a support tickets over 48 hours ago when can I expect a reply?
#646 [15:17] <VHSs> ok my friend was able to join the server, so its problem with server right?
#647 [15:17] <VHSs> also im the server owner
#648 [15:19] * Faiths [webchat@15.92-221-6.customer.lyse.net] has quit. (Client Quit)
#649 [15:20] <VHSs> is help still here?
#650 [15:20] * sterling [webchat@c-71-229-213-0.hsd1.co.comcast.net] has joined #minecrafthelp
#651 [15:20] <kmbchan> Having error on initializing game. any corrections for that?
#652 [15:20] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has joined #minecrafthelp
#653 [15:20] <Rob> hey guys
#654 [15:21] <Rob> i'm back
#655 [15:21] <Rob> i'm still crashing
#656 [15:21] <Rob> heres my crash report https://paste.ubuntu.com/p/bCsXZyfffN/
#657 [15:24] <Rob> anyone?
#658 [15:25] <VHSs> idk
#659 [15:26] * sophi [webchat@104-15-34-88.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#660 [15:28] <Rob> ;-;
#661 [15:31] <tyteen4a03> ??> Rob win/dxdiag
#662 [15:31] <Absol> Rob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#663 [15:32] * lkuszal [webchat@cg2-gate2.net.internetunion.pl] has joined #minecrafthelp
#664 [15:35] <Rob> https://paste.ubuntu.com/p/VyFRpfpqH2/
#665 [15:35] <Rob> there you go
#666 [15:35] <Rob> tyteen4a03
#667 [15:35] <lkuszal> Hi, i have problem with banning. I run server on MC 1.13.2, without plugins nor mods and sometimes player comes in. He uses nickname like @s[type] so whenever i try to ban him, server detects his nickname as kind of command and don't ban him
#668 [15:35] <Rob> change his nickname
#669 [15:35] <tyteen4a03> Rob: a second
#670 [15:36] <Rob> sometimes you can do /nick (his ign) (something else)
#671 [15:36] <tyteen4a03> lkuszal: that shouldn't happen on a vanilla server
#672 [15:36] <Rob> or just /ban him using his ign and not his nickname
#673 [15:37] <lkuszal> what's ign?
#674 [15:37] <tyteen4a03> lkuszal: are you sure you're on vanilla? Spigot and Bukkit are mods
#675 [15:38] * ByrRoZz [webchat@pem29-1-78-202-118-152.fbx.proxad.net] has joined #minecrafthelp
#676 [15:38] <tyteen4a03> Rob: what's your notebook model?
#677 [15:39] <ByrRoZz> Bonjour, il y a des français qui peuvent m'aidé ?
#678 [15:39] <lkuszal> i'm not head admin, but i think so, we don't have any plugins and we run it on deflaut settings, so I think that there's not any modification
#679 [15:39] <tyteen4a03> ??> ByrRoZz lang/fr
#680 [15:39] <Absol> ByrRoZz: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#681 [15:39] <tyteen4a03> lkuszal: what server software are you using?
#682 [15:41] <ByrRoZz> How could I change the email on my minecraft account? because it turns out that my email was hacked, so I am no longer there.
#683 [15:41] <tyteen4a03> ??> ByrRoZz account/reset-email
#684 [15:41] <Absol> ByrRoZz: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#685 [15:42] <ByrRoZz> You can not help me anymore because I already did that: /
#686 [15:43] <Rob> tyteen4a03where do i check that
#687 [15:43] * abe [webchat@146.sub-174-213-7.myvzw.com] has joined #minecrafthelp
#688 [15:43] <Rob> LENOVO ideapad 330?
#689 [15:43] <Rob> is that it
#690 [15:44] <abe> hi, I forgot my password and have not recieved the reset email I requested. And I do not have my transaction ID. Anyone know how likely I am to be able to get help from mojang with this?
#691 [15:45] <tyteen4a03> Rob: aa second
#692 [15:45] * kmbchan [webchat@c-73-130-101-122.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#693 [15:45] <tyteen4a03> abe: when, and how, did you pay for MC?
#694 [15:45] <tyteen4a03> Rob: do you know the serial number of your laptop>
#695 [15:46] <tyteen4a03> ?
#696 [15:46] <Rob> not sure where to check that exactly
#697 [15:46] <abe> well, it was 2011 or 2010, and I don't remember for sure how I paid. It was probably credit card
#698 [15:46] <ByrRoZz> Please help me because I do not want to pay for the games just because I can not access my email or my account has been deleted because I can not log in anymore.
#699 [15:48] <tyteen4a03> ??> abe account/trans-id/dibs
#700 [15:48] <Absol> abe: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#701 [15:48] <Absol> abe: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#702 [15:48] <tyteen4a03> ??> ByrRoZz account/send-email
#703 [15:48] <Absol> ByrRoZz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [15:48] <Absol> ByrRoZz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#705 [15:48] <tyteen4a03> Rob: should be on the bottom of the case
#706 [15:49] <abe> alright, ty for your time. That is what I did so far. Guess I'll hope they get back to me relatively soon
#707 [15:49] <Rob> can't find it
#708 [15:49] <tyteen4a03> nothing that looks like barcodes on the computer?
#709 [15:50] <Rob> well i see a barcode
#710 [15:50] * MD [webchat@pool-108-57-193-216.slsbmd.east.verizon.net] has joined #minecrafthelp
#711 [15:50] * ByrRoZz [webchat@pem29-1-78-202-118-152.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#712 [15:50] <Rob> and some other numbers
#713 [15:50] <Rob> and like japanese symbols
#714 [15:50] <Rob> and like japanese symbols
#715 [15:51] * MD [webchat@pool-108-57-193-216.slsbmd.east.verizon.net] has left #minecrafthelp
#716 [15:52] * KingFaffington [webchat@50-83-174-251.client.mchsi.com] has joined #minecrafthelp
#717 [15:52] <tyteen4a03> Rob: anything called S/N on there?
#718 [15:53] * KingFaffington [webchat@50-83-174-251.client.mchsi.com] has quit. (Client Quit)
#719 [15:53] <Rob> P1FUEWUK
#720 [15:53] <Rob> is the S/N
#721 [15:54] <tyteen4a03> Rob: great, a second
#722 [15:54] <tyteen4a03> Rob: which country did you purchase it from?
#723 [15:54] * sterling [webchat@c-71-229-213-0.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#724 [15:55] <Rob> well we got it from gamestop
#725 [15:55] <Rob> USA
#726 [15:55] <tyteen4a03> Rob: hm, not getting anything on Lenovo's website
#727 [15:55] <tyteen4a03> Rob: try this: https://support.lenovo.com/us/en/solutions/find-product-name
#728 [15:57] <Rob> just downloaded lenovo service bridge
#729 [15:57] <Rob> and it's not opening
#730 [15:57] <Rob> okay great
#731 [15:57] * Zesty8 [webchat@67-3-135-122.omah.qwest.net] has joined #minecrafthelp
#732 [15:58] <Zesty8> io.netty.channel.AbstractChannel$AnnotatedConnectException
#733 [15:58] <Zesty8> what to do with this
#734 [16:00] <Rob> 330-15arr
#735 [16:00] <Rob> is the thing
#736 [16:00] <Rob> the serial number
#737 [16:00] <Rob> i think
#738 [16:00] <Rob> according to https://support.lenovo.com/us/en/solutions/find-product-name
#739 [16:01] <Rob> i did the printed product label one
#740 [16:02] <tyteen4a03> OK
#741 [16:02] <tyteen4a03> Zesty8: full error please?
#742 [16:03] <tyteen4a03> Rob: try this driver: https://download.lenovo.com/consumer/mobiles/evlc04af079l.exe
#743 [16:04] * Faiths [webchat@15.92-221-6.customer.lyse.net] has joined #minecrafthelp
#744 [16:04] <Faiths> I submitted a support ticket over 48 hours ago when can I expect a reply?
#745 [16:05] * Webchat012 [webchat@cpc118494-heck8-2-0-cust608.4-1.cable.virginm.net] has joined #minecrafthelp
#746 [16:05] * Espercorn kicked Webchat012 from #minecrafthelp (Reason: ebchat012 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#747 [16:06] * matt4 [webchat@cpc118494-heck8-2-0-cust608.4-1.cable.virginm.net] has joined #minecrafthelp
#748 [16:06] <matt4> hey
#749 [16:06] <matt4> https://www.youtube.com/watch?v=tM-yCo805x8
#750 [16:06] <Rob> that was a good video
#751 [16:06] <matt4> some1 report this to whoever
#752 [16:06] <Rob> btw i just installed the driver tyteen
#753 [16:06] <Rob> gonna restart my pc in a sec
#754 [16:06] <tyteen4a03> Rob: OK
#755 [16:06] <Rob> matt, nothing anybody can do about that
#756 [16:06] <matt4> some1 report this to whoever
#757 [16:06] <Rob> the guy doesn't care he lost his account
#758 [16:06] <matt4> y not
#759 [16:07] <Rob> and doesn't have payment proof
#760 [16:07] <matt4> there is proof there
#761 [16:07] <Rob> bc his account was unmigrated
#762 [16:07] <Rob> you know theres alt shops
#763 [16:07] <Rob> that sell accounts for 3-5 cents
#764 [16:07] <matt4> ik but if mojang found out they could just close the account
#765 [16:07] <tyteen4a03> matt4: that would be something they need to talk to Mojang about
#766 [16:07] <Rob> and nothing has been done about it
#767 [16:07] <tyteen4a03> we are not Mojang
#768 [16:07] <matt4> also he didnt say he didnt have payment proof
#769 [16:07] <matt4> ik
#770 [16:07] <Rob> The guy didn't care about losing his account
#771 [16:07] <Rob> and his account was unmigrated
#772 [16:07] <Rob> and the person who got his account migrated it
#773 [16:08] <Rob> he doesn't even play minecraft anymore
#774 [16:08] <matt4> but theres still someone that could impersontae and is useing an stolen acc
#775 [16:08] <matt4> anyway buy
#776 [16:08] <matt4> n word
#777 [16:11] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#778 [16:20] * kjplayer [webchat@179.95.214.248.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#779 [16:20] <kjplayer> oi
#780 [16:21] <kjplayer> estou tentando entrar no minecraft mais sempre quando clico para jogar aparece o erro de pixel n está acelerado oq eu faço
#781 [16:26] * kjplayer [webchat@179.95.214.248.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#782 [16:30] * ggxgaming [webchat@174-23-205-104.slkc.qwest.net] has joined #minecrafthelp
#783 [16:30] <ggxgaming> my account was hacked :(
#784 [16:31] <ggxgaming> i dont know what they did exept change my minecraft username.
#785 [16:31] <tyteen4a03> ??> ggxgaming account/hacked
#786 [16:31] <Absol> ggxgaming: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#787 [16:31] <Absol> ggxgaming: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#788 [16:32] <ggxgaming> i did allready read that. i can log into my account but someone else has.
#789 [16:32] <tyteen4a03> ggxgaming: did you email Mojang as stated in the instructions?
#790 [16:33] <ggxgaming> yes but the transaction was lost a while ago. my parents card has changed, the email too.
#791 [16:33] <tyteen4a03> ggxgaming: when, and how, did you purchase MC?
#792 [16:34] <ggxgaming> one sec ill figure it out
#793 [16:35] <ggxgaming> about 2012
#794 [16:35] <ggxgaming> i had to change email because i had a legacy account
#795 [16:35] <ggxgaming> credit card was used
#796 [16:36] <tyteen4a03> ??> ggxgaming account/trans-id/skrill
#797 [16:36] <Absol> ggxgaming: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#798 [16:36] <Absol> ggxgaming: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#799 [16:36] <ggxgaming> ok thanks
#800 [16:42] <ggxgaming> so i havent actually lost my account, i mainly need to change the login information. i have changed the password but i still need to do the username
#801 [16:45] * Ataros_ [webchat@host-37-190-156-246.dynamic.mm.pl] has joined #minecrafthelp
#802 [16:46] <Ataros_> My skin not showing on multiplayer(I see other skins), my skin is visable on single. Playing on 1.12.2 vanilla
#803 [16:47] * IceJdog [webchat@ip70-176-85-60.ph.ph.cox.net] has joined #minecrafthelp
#804 [16:48] <IceJdog> hello
#805 [16:49] * IceJdog [webchat@ip70-176-85-60.ph.ph.cox.net] has quit. (Client Quit)
#806 [16:51] * LANless [webchat@cpe-174-97-209-66.natwky.res.rr.com] has joined #minecrafthelp
#807 [16:53] <LANless> Hello! I'm wanting to join a LAN world with my little sister and we aren't able to connect to each other, I've tried to disable my overlays with Discord and Nvidea.
#808 [17:01] * blackarmy1977 [webchat@103.194.172.3] has joined #minecrafthelp
#809 [17:01] <blackarmy1977> hello
#810 [17:01] <blackarmy1977> i need help here
#811 [17:03] * RadCriminal77 [webchat@c-71-202-79-219.hsd1.ca.comcast.net] has joined #minecrafthelp
#812 [17:03] <RadCriminal77> hi
#813 [17:03] <blackarmy1977> when im install a version of minecraft but in the middle theres a error that say Unable to save download. fastutil-7.1.0.jar
#814 [17:04] <RadCriminal77> when I download minecraft I don't get all the files and thing has happend 2 times
#815 [17:05] <RadCriminal77> What now?
#816 [17:06] * SamTheWilliams [webchat@172-220-031-114.dhcp.chtrptr.net] has joined #minecrafthelp
#817 [17:06] <RadCriminal77> Also When I try to play it will say:
#818 [17:06] <RadCriminal77> # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#819 [17:10] <SamTheWilliams> my game won't let me connect to the server. whenever i try it gives me "failed to connect io.netty.channel.abstractchannel$annotatedconnectexception: connection refused" . the game will only let me on maybe once a day if i'm lucky and i know that my brother in florida who plays on the same server is having the same issue I am. any clue on how to
#820 [17:10] <SamTheWilliams> fix this issue. i've tried restarting and redownloading as well and messing with the firewall but it's not working for me
#821 [17:15] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
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#823 [17:28] * mona [webchat@dhcp-108-170-166-132.cable.user.start.ca] has joined #minecrafthelp
#824 [17:30] <mona> i am trying to migrate my old account so i can access realms but i dont remember which email or password i used to make it originally and i have no way to find the ID number, my sister bought the game for me in like 2011
#825 [17:30] <mona> is there anything i can do or should i just email mojang and wait?
#826 [17:38] * Skip [webchat@mobile-107-77-193-5.mobile.att.net] has joined #minecrafthelp
#827 [17:41] <Skip> My grandson wanted Minecraft for Valentine's Day. He is only six but watched is friends play and ask for it specifically. He let his friend play but apparently this friend didn't know much either and has "...dug me into the ground so far I don't know how to get out." He asked me to help him start the whole game over, from the beginning...is ther
#828 [17:41] <Skip> e a way to start all over again?
#829 [17:42] * hi [webchat@pool-100-0-1-73.bstnma.fios.verizon.net] has joined #minecrafthelp
#830 [17:44] <hi> hi minecraft wont open it just says this: Unable to start Java.
#831 [17:44] <hi> Error details: Access to %1 has been restricted by your Administrator by policy rule %2.
#832 [17:45] <hi> Filename on disk: javaw.exe
#833 [17:45] <hi> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\bin\javaw.exe
#834 [17:45] <hi> Exists: file
#835 [17:47] * Jgord [webchat@c-75-69-119-47.hsd1.ma.comcast.net] has joined #minecrafthelp
#836 [17:48] <Jgord> Hey im having troubles remembering my credentials for my account and none of the password reset email are getting sent to my email
#837 [17:49] <hi> Jgord make sure its the right email or just wait a little
#838 [17:51] <Jgord> im certain that its the right email and ive waited over a day. Ive also looked at my spam folders with no success
#839 [17:51] * Joomzy [webchat@d51A5C607.access.telenet.be] has joined #minecrafthelp
#840 [17:52] <hi> i don't know then maybe try again?
#841 [17:52] <tyteen4a03> hi: do you own the computer you're playing on?
#842 [17:52] <Joomzy> Is there a way to swap account names between two accounts you own without having to go through the process of waiting 30 days twice?
#843 [17:52] <tyteen4a03> Joomzy: No
#844 [17:52] <tyteen4a03> Joomzy: easier way would be swap emails
#845 [17:53] <hi> no its my family computer
#846 [17:53] <tyteen4a03> hi: is your Windows account an Administrator?
#847 [17:53] <hi> no
#848 [17:53] <tyteen4a03> hi: ask the person who owns the computer for help
#849 [17:54] <hi> ok thanks
#850 [17:54] <hi> ok thanks
#851 [17:54] * hi [webchat@pool-100-0-1-73.bstnma.fios.verizon.net] has left #minecrafthelp
#852 [17:54] <Joomzy> The issue is that I want to keep my old account name meanwhile use a new one. The issue is that my cape is on my old account name and since Mojang does not offer cape transfers even if I provide proof of ownership of both accounts
#853 [17:54] <Joomzy> This seemed like the best solution but that isn't an option either now
#854 [17:54] <tyteen4a03> Skip: any idea if they're in survival or creative mode? LAN multiplayer or on a server?
#855 [17:55] <Joomzy> In a bit of a pickle regarding this situation as it's a pain in the butt to transfer the names as there is a 30 day wait time till one gets avaiable again
#856 [17:55] <Joomzy> In a bit of a pickle regarding this situation as it's a pain in the butt to transfer the names as there is a 30 day wait time till one gets avaiable again
#857 [17:56] * LANless [webchat@cpe-174-97-209-66.natwky.res.rr.com] has left #minecrafthelp
#858 [17:57] * Skip [webchat@mobile-107-77-193-5.mobile.att.net] has quit. (Quit: webchat.esper.net)
#859 [17:57] <Joomzy> Any suggestions tyteen?
#860 [17:57] <tyteen4a03> Joomzy: not really
#861 [17:59] <Joomzy> That's pretty unfriendly towards the client to be fair, from Mojang atleast. I know this is out of your hands xD
#862 [18:01] * A [webchat@207.96.88.115] has joined #minecrafthelp
#863 [18:01] <A> So, I have all my information with me but I can’t seem to get a reset password link
#864 [18:02] * A [webchat@207.96.88.115] has quit. (Client Quit)
#865 [18:02] * aa9205 [webchat@207.96.88.115] has joined #minecrafthelp
#866 [18:02] <aa9205> I can’t seem to get a reset password link
#867 [18:03] <aa9205> Why can’t I get a reset password link?
#868 [18:03] * Joomzy [webchat@d51A5C607.access.telenet.be] has quit. (Quit: webchat.esper.net)
#869 [18:04] <aa9205> #minecrafthelp why can’t I get a reset password link?
#870 [18:04] * aa9205 [webchat@207.96.88.115] has quit. (Client Quit)
#871 [18:04] * Zesty8 [webchat@67-3-135-122.omah.qwest.net] has quit. (Quit: webchat.esper.net)
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#875 [18:29] <blackarmy1977> i need help
#876 [18:30] <blackarmy1977> why this is happens when im downloading 1.12 "Unable to save download. en_ws.lang"
#877 [18:33] * Ron [webchat@ip24-251-114-56.ph.ph.cox.net] has joined #minecrafthelp
#878 [18:34] <Ron> Hi, I have attempted resetting password it has been a few years since I migrated my alpha account and I can not log in using the email address I am supposed to be using.
#879 [18:35] <Ron> I have submitted a support request but still have not received a password reset email.
#880 [18:38] * Shadow [webchat@ckvlon1747w-lp140-04-70-27-186-187.dsl.bell.ca] has joined #minecrafthelp
#881 [18:38] <Shadow> hi i have a problem whenever i join any server, my minecraft just freezes in the "Joining World" screen
#882 [18:39] <Shadow> it even happenes when i join a single player world
#883 [18:39] <Shadow> a code is given to me called -805306369
#884 [18:43] * Shadow [webchat@ckvlon1747w-lp140-04-70-27-186-187.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#885 [18:49] * guffiguffi [webchat@185.19.132.225] has joined #minecrafthelp
#886 [18:50] <guffiguffi> If i dont have a way to retrieve my transaction id, because i dont have my old email or paypal. Is there then another way to get into my account
#887 [18:51] * kiiaaarraaa [webchat@71-17-227-208.regn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#888 [18:52] <kiiaaarraaa> I can't remember my password but my email account isn't accessible anymore.
#889 [18:52] <tyteen4a03> guffiguffi: how, and when, did you buy MC?
#890 [18:52] <tyteen4a03> kiiaaarraaa: do you have your receipt email available?
#891 [18:52] <guffiguffi> i have nothing
#892 [18:52] <guffiguffi> and i think it was bought back in like 2007
#893 [18:52] <guffiguffi> very early atleast
#894 [18:52] <tyteen4a03> guffiguffi: Minecraft did not exist until 2009
#895 [18:52] <guffiguffi> very early
#896 [18:53] <tyteen4a03> guffiguffi: I'll need a year
#897 [18:53] <guffiguffi> maybe 2010 then
#898 [18:53] <kiiaaarraaa> I don't think i have my receipt, my parents bought it back in 2014
#899 [18:53] <tyteen4a03> ??> guffiguffi account/trans-id/dibs
#900 [18:53] <Absol> guffiguffi: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#901 [18:53] <Absol> guffiguffi: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#902 [18:53] <tyteen4a03> kiiaaarraaa: how did they pay for MC?
#903 [18:53] <guffiguffi> but i cant access any of these
#904 [18:53] <kiiaaarraaa> I think they just used their credit card
#905 [18:53] <guffiguffi> i dont have any of my old accounts
#906 [18:54] <tyteen4a03> ??> kiiaaarraaa account/trans-id/skrill
#907 [18:54] <Absol> kiiaaarraaa: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#908 [18:54] <Absol> kiiaaarraaa: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#909 [18:54] <tyteen4a03> kiiaaarraaa: oh actually
#910 [18:54] <tyteen4a03> ??> kiiaaarraaa account/trans-id/braintree
#911 [18:54] <Absol> kiiaaarraaa: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#912 [18:54] <Absol> kiiaaarraaa: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#913 [18:54] <tyteen4a03> guffiguffi: what information do you remember of your old account?
#914 [18:54] * em0 [webchat@47.156.34.43] has joined #minecrafthelp
#915 [18:55] <em0> I can't log into my account
#916 [18:55] <tyteen4a03> em0: what happens when you try?
#917 [18:57] * kiiaaarraaa [webchat@71-17-227-208.regn.hsdb.sasknet.sk.ca] has quit. (Quit: webchat.esper.net)
#918 [18:58] <em0> it says that it'll send a reset password to my email but I waited for about 20 minutes
#919 [19:01] <tyteen4a03> em0: what email provider do you use?
#920 [19:01] <em0> yahoo
#921 [19:01] <tyteen4a03> ??> em0 account/email-missingg
#922 [19:01] <tyteen4a03> ??> em0 account/email-missing
#923 [19:01] <Absol> em0: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#924 [19:01] <Absol> em0: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#925 [19:01] <tyteen4a03> ??> em0 account/send-email
#926 [19:01] <Absol> em0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#927 [19:01] <Absol> em0: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#928 [19:01] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#929 [19:05] * minecraftmanlol [webchat@108-83-245-99.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#930 [19:06] <minecraftmanlol> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information i get this error when i try to get on my friends server
#931 [19:07] <tyteen4a03> minecraftmanlol: server IP please?
#932 [19:07] <blackarmy1977> i need help
#933 [19:07] <blackarmy1977> why this is happens when im downloading 1.12 "Unable to save download. en_ws.lang"
#934 [19:08] <tyteen4a03> ??> blackarmy1977 tools/hjt
#935 [19:08] <Absol> blackarmy1977: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#936 [19:08] <Absol> blackarmy1977: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#937 [19:09] * minecraftmanlol [webchat@108-83-245-99.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#938 [19:11] <blackarmy1977> https://paste.ubuntu.com/p/dCr55vr6MM/
#939 [19:11] <blackarmy1977> here the link
#940 [19:11] <tyteen4a03> ??> blackarmy1977 av/bytefence
#941 [19:11] <Absol> blackarmy1977: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#942 [19:12] <blackarmy1977> thanks guys thumbs up for you all
#943 [19:13] * John0 [webchat@ool-ad03c24c.dyn.optonline.net] has joined #minecrafthelp
#944 [19:13] <John0> For a while, everytime i try to log in, it says invalid email or password. I try to send the email, but it never sends at all. I've checked spam filters and everything, and Mojang is taking forever
#945 [19:14] <tyteen4a03> John0: yeah you'll have to wait for them
#946 [19:15] <John0> ugh, my friends keep on bugging me to play, and they just dont understand that mojang isn't responding and the password reset email doesnt work
#947 [19:15] <John0> i dont get why its not sending
#948 [19:15] <John0> it makes me want to punch a wall
#949 [19:17] <John0> i've tried two different emails that the account might be under
#950 [19:17] <John0> and nothing
#951 [19:17] * Ron [webchat@ip24-251-114-56.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#952 [19:17] <John0> ive been waiting forever, how come they're so backed up into two months??
#953 [19:19] * AldoSs [webchat@customer-MOR-205-250.megared.net.mx] has joined #minecrafthelp
#954 [19:19] <AldoSs> Hi
#955 [19:19] <AldoSs> Can someone help me?
#956 [19:19] <AldoSs> I cant join to the game because the game said this:
#957 [19:19] <AldoSs> an unexpected error has occurred and the game has stopped working
#958 [19:20] <tyteen4a03> ??> AldoSs launcher/log
#959 [19:20] <Absol> AldoSs: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#960 [19:21] <John0> so you guys dont have any advice on what to do with this?
#961 [19:21] <John0> just wait another month for an email i might not even get?
#962 [19:22] <tyteen4a03> John0: not really, as we are not Mojang
#963 [19:22] * John0 [webchat@ool-ad03c24c.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#964 [19:23] * blackarmy1977 [webchat@103.194.172.3] has quit. (Quit: webchat.esper.net)
#965 [19:50] <AldoSs> That not help me
#966 [19:50] * TheNoodleBowl [webchat@S01069050ca558c43.rd.shawcable.net] has joined #minecrafthelp
#967 [19:50] <AldoSs> :(
#968 [19:50] <AldoSs> an unexpected error has occurred and the game has stopped working
#969 [19:50] * Nersivick [webchat@r74-193-25-12.tyrdcmta03.hnsntx.tl.dh.suddenlink.net] has joined #minecrafthelp
#970 [19:50] <TheNoodleBowl> Hello can someone help me
#971 [19:51] * GhostKoTY [webchat@cpe-76-177-89-190.natcky.res.rr.com] has joined #minecrafthelp
#972 [19:52] <GhostKoTY> What do I do if i find a major exploit
#973 [19:52] <tyteen4a03> GhostKoTY: in?
#974 [19:53] <GhostKoTY> In downloading the demo for any windows i can bypass it and get the fuul version for free
#975 [19:53] <TheNoodleBowl> I can't login to the minecraft site i've tried resesting my password word but it nevers logs me in
#976 [19:53] <tyteen4a03> GhostKoTY: the game does download all files if that
#977 [19:53] <tyteen4a03> GhostKoTY: the game does download all files if that's what you mean
#978 [19:54] <tyteen4a03> GhostKoTY: launching Minecraft using command line, thus bypassing purchase control is... not really a bug, but a feature
#979 [19:54] <GhostKoTY> no i downloaded the demo then it was converted to the full version without me paying for it
#980 [19:54] <Nersivick> i need help in redeeming minecraft windows 10 but the issue is that i haven't gotten the code yet
#981 [19:55] <tyteen4a03> GhostKoTY: I'm pretty sure what you are describing isn't a bug, but if you think you have a case, document the steps to reproduce and create an issue on https://bugs.mojang.com, and make sure it is created as a private issue
#982 [19:55] <tyteen4a03> Nersivick: how did you purchase the code?
#983 [19:56] <Nersivick> i bought minecraft: java edition
#984 [19:56] <tyteen4a03> Nersivick: when did you buy it?
#985 [19:57] <Nersivick> about a 1 to 2 months ago
#986 [19:57] <tyteen4a03> Nersivick: the promotion for getting Windows 10 edition free ended in November 2018
#987 [19:57] <TheNoodleBowl> Can someone help me plz
#988 [19:58] * Nersivick [webchat@r74-193-25-12.tyrdcmta03.hnsntx.tl.dh.suddenlink.net] has quit. (Quit: webchat.esper.net)
#989 [19:58] <TheNoodleBowl> tyteen4a03 can you help me?
#990 [20:00] <tyteen4a03> TheNoodleBowl: are you able to log into account.mojang.com/me?
#991 [20:01] <TheNoodleBowl> Yes but i cannot login into the minecraft.net site to purchase the game
#992 [20:01] <tyteen4a03> TheNoodleBowl: tried a different browser?
#993 [20:01] <TheNoodleBowl> No i have not only chrome
#994 [20:01] <tyteen4a03> TheNoodleBowl: try Firefox then
#995 [20:02] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.4)
#996 [20:02] <TheNoodleBowl> Ok
#997 [20:03] <TheNoodleBowl> tyteen4a03 It justs gives me the captcha and then doesn't do anything
#998 [20:04] <tyteen4a03> TheNoodleBowl: hmm, can you try your phone?
#999 [20:04] <tyteen4a03> TheNoodleBowl: also:
#1000 [20:04] <tyteen4a03> ??> TheNoodleBowl av/adwcleaner
#1001 [20:04] <Absol> TheNoodleBowl: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1002 [20:04] <Absol> TheNoodleBowl: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1003 [20:05] <TheNoodleBowl> why would i need malware cleaner software
#1004 [20:05] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1005 [20:06] * AlexTv972 [webchat@host194-190-dynamic.181-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#1006 [20:06] <AlexTv972> hi
#1007 [20:07] <AlexTv972> i can't access to my account can someone help me?
#1008 [20:08] * AlexTv972 [webchat@host194-190-dynamic.181-80-r.retail.telecomitalia.it] has quit. (Client Quit)
#1009 [20:08] * Chloe [webchat@c-73-130-86-74.hsd1.pa.comcast.net] has joined #minecrafthelp
#1010 [20:09] <tyteen4a03> TheNoodleBowl: try your phone first; malware can stop you from purchasing MC normally
#1011 [20:10] <Chloe> I had an old Minecraft PC account I just don't have access or remember what email I used to create the account
#1012 [20:10] <tyteen4a03> ??> Chloe account/forgot-email
#1013 [20:10] <Absol> Chloe: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1014 [20:11] <Chloe> I don't have access to the emails that I could have used
#1015 [20:11] <Chloe> they were my fathers
#1016 [20:11] <tyteen4a03> Chloe: when, and how, did you purchase Minecraft?
#1017 [20:11] <tyteen4a03> Chloe: would also be easier to just ask your father
#1018 [20:12] * TheNoodleBowl [webchat@S01069050ca558c43.rd.shawcable.net] has quit. (Quit: webchat.esper.net)
#1019 [20:12] <Chloe> about 4-5 years ago I purchased it on a computer and my father paid for it
#1020 [20:12] <Chloe> he no longer has the email
#1021 [20:12] <Chloe> and doesn't have access to it
#1022 [20:13] <tyteen4a03> Chloe: with Credit Card or PayPal?
#1023 [20:13] <Chloe> Credit card but the credit card he used got hacked and he has gotten a new card since then
#1024 [20:13] <tyteen4a03> ??> Chloe account/trans-id/braintree
#1025 [20:13] <Absol> Chloe: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#1026 [20:13] <Absol> Chloe: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#1027 [20:13] <tyteen4a03> ??> Chloe account/send-email
#1028 [20:14] <Absol> Chloe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1029 [20:14] <Absol> Chloe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1030 [20:16] * gun_pol [webchat@112.145.164.41] has joined #minecrafthelp
#1031 [20:16] <gun_pol> help
#1032 [20:16] <gun_pol> password for get
#1033 [20:16] <gun_pol> hey
#1034 [20:17] * gun_pol [webchat@112.145.164.41] has quit. (Client Quit)
#1035 [20:17] * Chloe [webchat@c-73-130-86-74.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1036 [20:26] * Michael [webchat@pool-100-37-179-65.nycmny.fios.verizon.net] has joined #minecrafthelp
#1037 [20:26] <Michael> Hello
#1038 [20:27] * chaoticdraws [webchat@c-24-98-157-198.hsd1.ga.comcast.net] has joined #minecrafthelp
#1039 [20:27] <Michael> I cant get in to Minecraft without it saying java not responding its been doing this for a few months and im tired of it
#1040 [20:27] <Michael> i have a nivada
#1041 [20:28] <chaoticdraws> I need help i am trying to get m old minecraft account back but no longer have accses to old email
#1042 [20:28] <Andrio> ??> Michael tools/HJT
#1043 [20:28] <Absol> Michael: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1044 [20:28] <Absol> Michael: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1045 [20:29] <Andrio> chaoticdraws, what was the profile name?
#1046 [20:29] <chaoticdraws> Chaoticdoogie
#1047 [20:30] <Andrio> chaoticdraws, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1048 [20:31] <chaoticdraws> well i do not kno the password and there is no way to reset it cause the email is dead
#1049 [20:31] * guffiguffi [webchat@185.19.132.225] has quit. (Quit: webchat.esper.net)
#1050 [20:34] <Andrio> chaoticdraws, look at the other suggestions on that page.
#1051 [20:36] <AldoSs> so... what i can do?
#1052 [20:36] <AldoSs> an unexpected error has occurred and the game has stopped working
#1053 [20:37] <AldoSs> thats my error
#1054 [20:38] * ThomyLDG [webchat@181-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#1055 [20:38] <ThomyLDG> Hi
#1056 [20:38] * Michael [webchat@pool-100-37-179-65.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1057 [20:39] <Andrio> ??> AldoSs launcher/crash-log
#1058 [20:39] <Absol> AldoSs: We need to see your crash log, which is created after a crash.
#1059 [20:39] <Absol> AldoSs: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1060 [20:39] * Crueasang [webchat@218.159.219.7] has joined #minecrafthelp
#1061 [20:39] <Crueasang> ?
#1062 [20:39] <Crueasang> hello
#1063 [20:40] * Crueasang [webchat@218.159.219.7] has quit. (Client Quit)
#1064 [20:41] <ThomyLDG> I need help because my email was deleted and will not let me enter or migrate and I would like to know if you can tell me what to do or how to change the email because I do not remember my nickname either
#1065 [20:44] <Andrio> ??> ThomyLDG account/send-email
#1066 [20:44] <Absol> ThomyLDG: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1067 [20:44] <Absol> ThomyLDG: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1068 [20:45] * Shane [webchat@c-73-19-22-240.hsd1.wa.comcast.net] has joined #minecrafthelp
#1069 [20:45] <Shane> How to solve the “io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” error on Minecraft?
#1070 [20:46] <Andrio> Shane, what were you trying to do there?
#1071 [20:47] <Shane> Trying to connect 3 PC's on my wifi network so I can play with my kids
#1072 [20:47] <Shane> Have had 0 issues until yesterday
#1073 [20:48] <Shane> Seeing other people have same issue and a bug case has been reopened for same issue
#1074 [20:54] <Andrio> Shane, can you join mctest.ae97.net from those PCs?
#1075 [20:55] <Shane> not sure
#1076 [20:56] <Andrio> Shane, try it
#1077 [20:56] * AldoSs [webchat@customer-MOR-205-250.megared.net.mx] has quit. (Quit: webchat.esper.net)
#1078 [20:56] <Shane> I am on a snapshot
#1079 [20:57] <Andrio> Shane, what happened?
#1080 [20:58] <Shane> Can't join because of snapshot
#1081 [20:58] * ThomyLDG [webchat@181-82-169-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1082 [21:01] <Andrio> ok
#1083 [21:02] <Andrio> Shane, do you know whether you have Java allowed through firewalls on all three PCs?
#1084 [21:26] <Shane> I do
#1085 [21:37] * Darkenedheart [webchat@c-71-227-165-217.hsd1.wa.comcast.net] has joined #minecrafthelp
#1086 [21:37] <Darkenedheart> Anyone know how to fix something along these lines
#1087 [21:37] <Darkenedheart> Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#1088 [21:38] <Andrio> Shane, how did you set up the server or LAN world
#1089 [21:38] <Andrio> ?
#1090 [21:38] <Shane> It is just regular LAN
#1091 [21:38] <Shane> I select start LAN world
#1092 [21:39] <Shane> When I start the game
#1093 [21:39] <Andrio> Shane, how did you try to join the LAN world? Was it from being advertised in the multiplayer server list?
#1094 [21:39] <Shane> Then my family can see it and join
#1095 [21:39] <Shane> yes
#1096 [21:39] <Andrio> hm
#1097 [21:39] <Shane> In multi player list
#1098 [21:39] <Shane> It shows there still just can not join
#1099 [21:41] <Darkenedheart> Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#1100 [21:41] <Andrio> Darkenedheart, where do you see that?
#1101 [21:41] <Darkenedheart> My girlfriend found it when trying to start minecraft on her laptop
#1102 [21:43] <Shane> What does this men
#1103 [21:43] <Shane> mean
#1104 [21:43] * bocephus07210 [webchat@72-48-32-26.dyn.grandenetworks.net] has joined #minecrafthelp
#1105 [21:44] <bocephus07210> Cannot connect to server
#1106 [21:45] <bocephus07210> #minecrafthelp Cannot connect to server
#1107 [21:45] <Andrio> Shane, can you run a HijackThis report on the server PC and one of the client PCs?
#1108 [21:45] <Andrio> ??> Shane tools/HJT
#1109 [21:45] <Absol> Shane: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1110 [21:45] <Absol> Shane: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1111 [21:45] <Andrio> bocephus07210, what happens when you try?
#1112 [21:48] <bocephus07210> I log in with my exact username and password, and after that it says Could not connect to server
#1113 [21:50] <Andrio> bocephus07210, can you log in at https://account.mojang.com/ ?
#1114 [21:54] <bocephus07210> No I cannot not
#1115 [21:57] <bocephus07210> However; when I go to register my email to make an account, it says there is already an email being used
#1116 [21:57] * Darkenedheart [webchat@c-71-227-165-217.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1117 [21:58] <Andrio> bocephus07210, what happens when you try there?
#1118 [21:58] <bocephus07210> Try where?
#1119 [21:58] <Andrio> bocephus07210, can you log in at https://account.mojang.com/ ?
#1120 [21:59] <bocephus07210> no
#1121 [21:59] <Andrio> bocephus07210, what happened there?
#1122 [21:59] <bocephus07210> It says register a new Mojang account
#1123 [22:00] <Andrio> bocephus07210, look for 'Log in' at the top right
#1124 [22:01] <bocephus07210> okay, I'm on it
#1125 [22:02] <bocephus07210> what next
#1126 [22:02] * JPORR33 [webchat@c-73-108-52-92.hsd1.tn.comcast.net] has joined #minecrafthelp
#1127 [22:03] <JPORR33> bought mc and it says error placing order and idk why
#1128 [22:05] <bocephus07210> It says "There's already another account registered with bocephussblaisdell@outlook.com. Please use a different email address."
#1129 [22:06] <bocephus07210> what do I do now?
#1130 [22:07] <Andrio> ??> bocephus07210 tools/HJT
#1131 [22:07] <Absol> bocephus07210: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1132 [22:08] <Absol> bocephus07210: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1133 [22:09] * Kawmra [webchat@108-192-48-119.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#1134 [22:15] * matt4 [webchat@cpc118494-heck8-2-0-cust608.4-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1135 [22:16] <Kawmra> I am dealing with a vanilla Minecraft server, and I am wondering if you can help? It can be accessed on the local network, but others cannot join outside of my network. I have quadruple-checked the port forwarding and that is correct. I have made sure that Java was allowed via Windows Firewall permissions.. I have turned off all firewalls and antiv
#1136 [22:16] <Kawmra> irus programs (Widows Defender included). I have made the inbound rule exceptions for TCP and UDP. When I run the port through two online port checkers, it says that the port is closed. I am just not really sure what else could be wrong at this point.
#1137 [22:17] <tyteen4a03> Kawmra: is the server-ip field empty in your server.properties?
#1138 [22:18] <Kawmra> I have tried that field with the server IP listed and not...neither method works. The port field has the correct port that matches everything else.
#1139 [22:19] <tyteen4a03> Kawmra: do you know what your router's public facing IP is?
#1140 [22:19] <Kawmra> I have also made sure (via CMD Prompt and Task Manager) that nothing else is competing with the port. Only the server is accessing it. My sister can make the same server on her computer on the same network and others outside of the network can join. On my computer, however, I can join locally but no one else can join outside of the network.
#1141 [22:20] <tyteen4a03> ??> Kawmra tools/hjt
#1142 [22:20] <Kawmra> Yes.
#1143 [22:20] <Absol> Kawmra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1144 [22:20] <Absol> Kawmra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1145 [22:21] <Kawmra> Can you allow me some time to do this? I am not familiar with doing so, so it may take me more than a minute or two *laughs*.
#1146 [22:21] <tyteen4a03> sure
#1147 [22:21] <Kawmra> Thank you for your patience.
#1148 [22:22] * tyler [webchat@static.belong.com.au] has joined #minecrafthelp
#1149 [22:24] * tyler [webchat@static.belong.com.au] has quit. (Client Quit)
#1150 [22:24] <bocephus07210> https://paste.ubuntu.com/p/P3b5HzXzrw/
#1151 [22:25] <tyteen4a03> ??> bocephus07210 info/mcleaks
#1152 [22:25] <Absol> bocephus07210: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1153 [22:25] <Absol> bocephus07210: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1154 [22:25] <tyteen4a03> ??> bocephus07210 win/hosts/edit
#1155 [22:25] <Absol> bocephus07210: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1156 [22:25] <Absol> bocephus07210: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1157 [22:26] <Kawmra> When I am running HiJackThis, do I need to have the server running?
#1158 [22:26] * HWkilo [webchat@183.106.112.178] has joined #minecrafthelp
#1159 [22:26] <tyteen4a03> Kawmra: no
#1160 [22:27] <HWkilo> The game copy I purchased has disappeared from my account.
#1161 [22:28] <HWkilo> I bought the game on January 17th. I used it normally until yesterday. But from this morning I can not find a game copy in my account.
#1162 [22:28] <tyteen4a03> ??> HWkilo account/hacked
#1163 [22:28] <Absol> HWkilo: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1164 [22:28] <Absol> HWkilo: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1165 [22:28] <HWkilo> Sadly, I do not remember my transaction ID.
#1166 [22:29] <HWkilo> Is there no other way?
#1167 [22:29] <tyteen4a03> HWkilo: how did you pay for MC?
#1168 [22:29] <HWkilo> I bought the gift code online.
#1169 [22:29] <tyteen4a03> HWkilo: your transaction ID will be in the receipt
#1170 [22:29] <tyteen4a03> HWkilo: online, from where?
#1171 [22:29] <Kawmra> The content has been pasted into the paste link. However, I am not sure how to get that to you? Do I need to save it somehow? I do not see a save link.
#1172 [22:29] <tyteen4a03> ??> Kawmra paste
#1173 [22:29] <Absol> Kawmra: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1174 [22:30] <HWkilo> I bought Korea at Korea Auction.
#1175 [22:30] <tyteen4a03> ??> HWkilo account/payment/scam
#1176 [22:30] <Absol> HWkilo: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#1177 [22:30] <Absol> HWkilo: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#1178 [22:30] <tyteen4a03> HWkilo: ask the merchant for a refund, or request a chargeback from your bank
#1179 [22:30] <tyteen4a03> HWkilo: then, re-purchase MC from minecraft.net
#1180 [22:31] <HWkilo> Yes. I received the gift code, and I registered it on the Mojang site. The registration was completed normally and I played the game.
#1181 [22:31] <tyteen4a03> HWkilo: read the message from Absol carefully
#1182 [22:31] <tyteen4a03> HWkilo: you have been scammed
#1183 [22:31] <Kawmra> https://paste.ubuntu.com/p/rVy9RSvncs/
#1184 [22:31] <HWkilo> I can not help it. I can only buy another copy.
#1185 [22:32] <HWkilo> Unlucky day.
#1186 [22:32] <tyteen4a03> Kawmra: only thing that looks blocking is Avast
#1187 [22:32] * HWkilo [webchat@183.106.112.178] has quit. (Quit: webchat.esper.net)
#1188 [22:32] <tyteen4a03> Kawmra: can your sister connect to your server over LAN?
#1189 [22:32] <Kawmra> Yes.
#1190 [22:33] <tyteen4a03> Kawmra: how is the port forwarding set up?
#1191 [22:33] * tyteen4a03 pokes Andrio
#1191 [22:33] * Andrio pokes tyteen4a03.
#1191 [22:33] <tyteen4a03> Andrio: I need to go, see Kawmra
#1192 [22:33] <Kawmra> My computer will connect to the server via LAN as well. No one else can connect outside our network, however.
#1193 [22:33] <Andrio> Ah, see you
#1194 [22:36] <Kawmra> Also, even when AVAST is turned off (as well as Windows Firewall and Windows Defender), no one else can connect outside of our network if the server is being hosted on my system. If the server is hosted on her system, others can connect outside of the network.
#1195 [22:38] <mattym> Kawmra, If you tested it that way on here machine, you have removed her computers port forwarding setting from the router before testing yours again right?
#1196 [22:38] <Andrio> Kawmra, so you can join from within the LAN but not from outside?
#1197 [22:39] <Kawmra> Yes to removing her port forwarding before testing with my machine.
#1198 [22:40] <Kawmra> Correct. she and I can join the server on our local/home network, others can join outside of the network on her machine...others cannot join outside of the network on my machine.
#1199 [22:40] <mattym> Kawmra, Is your Avast the paid or free version?
#1200 [22:40] <Kawmra> Free version.
#1201 [22:41] <Kawmra> And, I have tried letting others join with AVAST completely off as well...still does not work.
#1202 [22:41] <Kawmra> And, through all of this, I am still getting "port closed" with the online port checkers if that means anything.
#1203 [22:42] <mattym> Kawmra, Are you sure you forwarded the correct internal IP for your machine?
#1204 [22:44] <Andrio> sure it hasn't changed?
#1205 [22:45] <Kawmra> It actually does not show an IP natively, just my computer's name (the same for my sister on her computer). When I input my IP and save/apply, and go back to the page, it just defaults to my computer name again.
#1206 [22:47] <Kawmra> And, yes, this is on the port forwarding page in my router's settings website/page.
#1207 [22:50] * venom [webchat@71-38-79-62.lsv2.qwest.net] has joined #minecrafthelp
#1208 [22:50] <venom> hey listen i cant migrate my account into a mojang account
#1209 [22:50] <venom> i bought it a long time ago
#1210 [22:51] <Kawmra> And, if it would be more convenient for me to type everything out all in one post (nature of the problem, what I have tried, etc.) on the main forum, I can do that as wel? I just thought coming here first would be a good place to start in case the main forum does not appreciate tech/server support-type questions.
#1211 [22:51] <venom> in 2010 and i cant remember the email
#1212 [22:52] * Nagaa [webchat@42-3-81-222.static.netvigator.com] has joined #minecrafthelp
#1213 [22:52] <Nagaa> Hello?
#1214 [22:53] * Nagaa [webchat@42-3-81-222.static.netvigator.com] has quit. (Client Quit)
#1215 [22:58] <venom> venom
#1216 [23:06] <bocephus07210> #minecrafthelp I cannot connect to server still Andrio
#1217 [23:08] <Andrio> bocephus07210, do you have your hosts file open?
#1218 [23:11] <Kawmra> Hopefully, everything I have posted here made sense? It has been a long two days of fighting with this mess.
#1219 [23:14] * Carlos [webchat@177-91-156-25.nova.net.br] has joined #minecrafthelp
#1220 [23:14] <Carlos> ola
#1221 [23:14] <Carlos> preciso de ajuda
#1222 [23:14] <Carlos> Meu jogo fica assim quando entro http://prntscr.com/mpb372
#1223 [23:15] <Andrio> ??> Carlos launcher/crash-log
#1224 [23:15] <Absol> Carlos: We need to see your crash log, which is created after a crash.
#1225 [23:15] <Absol> Carlos: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1226 [23:15] <Andrio> Kawmra, it seems to make sense. I'm just not sure where the problem is.
#1227 [23:16] * Carlos [webchat@177-91-156-25.nova.net.br] has quit. (Client Quit)
#1228 [23:17] <Kawmra> Well, at least I am not the only one *laughs*.
#1229 [23:18] <Andrio> mm
#1230 [23:18] <Kawmra> Would it be beneficial for me to post this in the main forum?
#1231 [23:19] * Carlos [webchat@177-91-156-25.nova.net.br] has joined #minecrafthelp
#1232 [23:19] <Carlos> Eu cai, manda de novo
#1233 [23:19] <Carlos> meu jogo fica assim
#1234 [23:19] <Carlos> http://prntscr.com/mpb372
#1235 [23:19] <Andrio> Kawmra, probably
#1236 [23:19] <Andrio> ??> Carlos launcher/crash-log
#1237 [23:19] <Absol> Carlos: We need to see your crash log, which is created after a crash.
#1238 [23:19] <Absol> Carlos: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1239 [23:20] <Carlos> https://paste.ubuntu.com/p/wm28DJWTVn/
#1240 [23:21] <Carlos> ?
#1241 [23:22] <bocephus07210> Yes I do. Why
#1242 [23:23] <Andrio> bocephus07210, remove any lines containing mojang from the file
#1243 [23:23] <Andrio> Carlos, is your Minecraft launcher up to date?
#1244 [23:23] <Carlos> sim baixei agora
#1245 [23:24] <Andrio> ??> Carlos lang/ES
#1246 [23:24] <Absol> Carlos: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#1247 [23:24] * GreyBot [~Grey@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#1248 [23:25] * Kawmra [webchat@108-192-48-119.lightspeed.knvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1249 [23:26] <Carlos> My game crashes, I do not know what drives are all normal and minecraft is already updated
#1250 [23:26] <Carlos> My game crashes, I do not know what drives are all normal and minecraft is already updated
#1251 [23:26] <Andrio> ??> Carlos win/DXDiag
#1252 [23:26] <Absol> Carlos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1253 [23:26] <Carlos> I already did this, but it's not right absol
#1254 [23:27] <bocephus07210> I have removed all lines that my computer could find that contained "Mojang." what do I do next Andrio
#1255 [23:29] <Andrio> bocephus07210, you should be able to do that manually, but ok... save the file and see whether you can log in now
#1256 [23:29] * Carlos [webchat@177-91-156-25.nova.net.br] has joined #minecrafthelp
#1257 [23:30] <Carlos> https://paste.ubuntu.com/p/g9Yb8gzwTN/ absol
#1258 [23:30] <Carlos> Please come to me
#1259 [23:30] <Carlos> Please help me
#1260 [23:32] <bocephus07210> THANK YOU SO MUCH Andrio
#1261 [23:32] * Andrio walks toward Carlos
#1261 [23:32] <Andrio> bocephus07210, no problem.
#1262 [23:32] * bocephus07210 [webchat@72-48-32-26.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#1263 [23:33] <Carlos> I did not understand andrio
#1264 [23:33] <Andrio> Carlos, I'm afraid that PC may be too old to run Minecraft. At best, you can try installing Winows 7, or try the Windows 10 Edition, or install a proper video card
#1265 [23:33] <Carlos> Andrio, but I was playing yesterday normally
#1266 [23:34] <Andrio> hm
#1267 [23:34] <Andrio> Carlos, what changes have happened since then?
#1268 [23:34] <Carlos> I just changed the place PC
#1269 [23:34] <Carlos> only that
#1270 [23:35] <Carlos> Old PC should not be because it runs up to cs 60 fps
#1271 [23:37] <Carlos> And then?
#1272 [23:39] * venom [webchat@71-38-79-62.lsv2.qwest.net] has quit. (Quit: webchat.esper.net)
#1273 [23:43] * camkron [webchat@124-248-130-207.dynamic.lightwire.co.nz] has joined #minecrafthelp
#1274 [23:44] <camkron> hello i cant sign in to my account i tried to forget my password but i dont get email to my linked minecraft account
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