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#2 [00:33] * BruhMoment [webchat@ip68-5-27-228.oc.oc.cox.net] has joined #minecrafthelp
#3 [00:34] <BruhMoment> Hello
#4 [00:35] <BruhMoment> For some reason, minecraft either crashes on startup or crashes when I attempt to enter a world
#5 [00:37] <BruhMoment> I've tried running it as an administrator and keeping task manager open while I launch the game
#6 [00:38] <BruhMoment> When I keep task manager open, I can get to the menu of the game without it crashing, but as soon as I join a world, it crashes
#7 [00:38] <BruhMoment> When I don't have task manager open, it crashes before I even get to the title screen
#8 [00:39] <BruhMoment> I have java updated to the most recent version and I have a gtx 1050 graphics card
#9 [01:07] * BadAtNoScoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#10 [01:07] * ojinyx [webchat@142-196-89-229.res.bhn.net] has joined #minecrafthelp
#11 [01:07] <BadAtNoScoping> Hello?
#12 [01:08] <ojinyx> Howdy!
#13 [01:08] <BadAtNoScoping> I have a minecraft problem
#14 [01:08] * BadAtNoScoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has quit. (Client Quit)
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#17 [01:12] * BadAtNoScoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#18 [01:12] <ojinyx> I've been trying to assist Scoping with his problems but every fix that we have tried doesn't seem to work
#19 [01:12] * _Drakel_ [webchat@c-98-214-146-167.hsd1.il.comcast.net] has joined #minecrafthelp
#20 [01:12] <ojinyx> We've reinstalled Java, the game itself - multiple times - to no avail
#21 [01:13] <ojinyx> The odd thing is the game doesn't leave any crash reports
#22 [01:13] <ojinyx> it launches normally and crashes upon trying to join a world
#23 [01:15] <_Drakel_> I haven't been able to log into my account with the 3 gmail accounts i have and have tried using each as a recovery email for a new password any suggestions on what to do next other than email mojang support?
#24 [01:16] <ojinyx> have you ported your account over to Mojang yet?
#25 [01:17] <ojinyx> if not then you should just log in with your username
#26 [01:17] <_Drakel_> I have
#27 [01:17] <_Drakel_> ported it over to mojang that it
#28 [01:17] <ojinyx> are you sure that you're getting the right password? I've had a ton of stuff fail on me because I have a terrible memory
#29 [01:17] <_Drakel_> is*
#30 [01:18] <ojinyx> if not, I'm not sure if there is anything else you can do
#31 [01:18] <ojinyx> emailing Mojang is probably your best bet
#32 [01:18] <_Drakel_> yeah im going to do that now
#33 [01:18] * _Drakel_ [webchat@c-98-214-146-167.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#34 [01:19] * BadAtNoScoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#36 [02:05] * Shinner2001 [webchat@207.228.78.186] has joined #minecrafthelp
#37 [02:06] <CreepaMan202> I'm trying to open up Minecraft, but when the window loads up, it just stops responding.
#38 [02:06] <Shinner2001> hi my minecraft crashes whenever i try to load a world and claims it is java crashing
#39 [02:09] * Shinner2001 [webchat@207.228.78.186] has quit. (Client Quit)
#40 [02:09] * CreepaMan202 [webchat@173.239.195.107] has quit. (Client Quit)
#41 [02:09] * Shinner2001 [webchat@207.228.78.186] has joined #minecrafthelp
#42 [02:10] <Shinner2001> minecraft crashes when iu try to load a world and claims its java
#43 [02:11] * Lumi [webchat@c-71-197-88-82.hsd1.ca.comcast.net] has joined #minecrafthelp
#44 [02:11] * Lumi [webchat@c-71-197-88-82.hsd1.ca.comcast.net] has quit. (Client Quit)
#45 [02:14] <Shinner2001> anybody there
#46 [02:16] <ojinyx> that's the same issue that I've been trying to solve
#47 [02:17] <Shinner2001> right however java support says its a video driver issue
#48 [02:19] <ojinyx> haven't gone that far yet- regarding contacting professional support - but all of the video drivers should be up to date
#49 [02:19] <Shinner2001> yup mine are
#50 [02:19] <ojinyx> updated them through geforce experience
#51 [02:19] <Shinner2001> same here
#52 [02:20] <ojinyx> reallocated ram & made sure that environmental variables weren't limiting Java's pull of ram
#53 [02:20] <ojinyx> changed the root directory
#54 [02:20] <ojinyx> reinstalled multiple times
#55 [02:20] <ojinyx> used multiple versions of java
#56 [02:20] <ojinyx> done some weird shit trying to fix it, but none of it works
#57 [02:20] <Absol> ojinyx: Please keep it civil
#58 [02:21] <Shinner2001> are you our savior
#59 [02:21] <ojinyx> no
#60 [02:21] <ojinyx> it's a bot
#61 [02:21] <Shinner2001> damn
#62 [02:21] <ojinyx> it seems like a lot of the operators are either bots or have their pcs idle
#63 [02:21] <ojinyx> what a waste of power
#64 [02:22] <Shinner2001> ya lol
#65 [02:22] <ojinyx> but yeah, the game makes it to loading into worlds
#66 [02:22] <ojinyx> then it just dirt backgrounds and eventually crashes with a generic java error
#67 [02:22] <Shinner2001> minde doesnt it crashes when i try to load
#68 [02:22] <ojinyx> hmmm
#69 [02:22] <ojinyx> as in the main menu or a world?
#70 [02:23] <Shinner2001> like i make it to world select then trying to load a world crashes java
#71 [02:23] <ojinyx> yep
#72 [02:23] <ojinyx> that's the exact problem
#73 [02:24] <Shinner2001> like it worked fine 2 nights ago
#74 [02:24] <ojinyx> not the case for what I'm trying to fix
#75 [02:24] <ojinyx> hasn't worked for months/years
#76 [02:25] <ojinyx> well, as much as I want to bitch and complain & try and get this working, it's pretty late for me
#77 [02:25] * Absol kicked ojinyx from #minecrafthelp (Reason: jinyx :Keep it civilized, you are just a human being)
#78 [02:26] * ojinyx1 [webchat@142-196-89-229.res.bhn.net] has joined #minecrafthelp
#79 [02:26] <ojinyx1> got kicked for swearing lmao
#80 [02:26] <ojinyx1> anyways
#81 [02:26] <Shinner2001> lol
#82 [02:26] <ojinyx1> I hope that you find the solution to your problem
#83 [02:27] <ojinyx1> It's pretty late for me so I'm going to sleep
#84 [02:27] <Shinner2001> thanks man
#85 [02:27] <ojinyx1> maybe this whole thing will blow over for both of us soon
#86 [02:27] <Shinner2001> maybe next update
#87 [02:27] * ojinyx1 [webchat@142-196-89-229.res.bhn.net] has quit. (Client Quit)
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#90 [02:42] * FookySpish [webchat@95.144.37.229] has joined #minecrafthelp
#91 [02:43] <FookySpish> hello, anyone able to offer advice? think its on migration, cant find my copy of the game and support havent responded for 6 weeks
#92 [02:45] <FookySpish> i have my order number and have always used this email. not sure what to do
#93 [02:47] <FookySpish> thanks in advance, il keep checking back
#94 [02:48] * Shinner2001 [webchat@207.228.78.186] has joined #minecrafthelp
#95 [02:49] <Shinner2001> minecraft keeps crashing when i try to load world
#96 [03:05] * Order66Rex [webchat@117.221.212.125] has joined #minecrafthelp
#97 [03:06] <Order66Rex> My Minecraft keeps crashing and displays this message
#98 [03:06] * Order66Rex [webchat@117.221.212.125] has quit. (Client Quit)
#99 [03:40] <Shinner2001> lord i get its volunteer but the afk is real
#100 [04:12] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has joined #minecrafthelp
#101 [04:12] <fabozay> hello my game is that crash
#102 [04:12] <Greymagic27> ??> fabozay launcher/log
#103 [04:12] <Absol> fabozay: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#104 [04:16] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#105 [04:20] <fabozay> Greymagic27 here is the past bin
#106 [04:20] <fabozay> https://paste.ubuntu.com/p/zRczD8YWVd/
#107 [04:21] <Greymagic27> I don't see any errors there, when does it crash?
#108 [04:22] <fabozay> when I launch my world
#109 [04:24] <fabozay> Is not it my laucher?
#110 [04:24] <Greymagic27> fabozay, When it crashes is there a 'show more details' button you can press?
#111 [04:25] <fabozay> not that the button close
#112 [04:26] <Greymagic27> fabozay, There is no 'more details' button?
#113 [04:27] <fabozay> I will try to restart the game and I see
#114 [04:30] <fabozay> there is see the crash report
#115 [04:30] <fabozay> Greymagic27
#116 [04:30] <Greymagic27> fabozay, Send the new report using paste.ubuntu.com
#117 [04:31] * Singhrk [webchat@0545aa3a.skybroadband.com] has joined #minecrafthelp
#118 [04:32] <Singhrk> Hey, i am attempting to login to minecraft however whenever i attempt to log in the "log in" button just turns grey. When i try on Minecraft launcher it comes up with wrong password/username. Any help?
#119 [04:32] <Greymagic27> ??> Singhrk account/send-email
#120 [04:32] <Absol> Singhrk: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#121 [04:32] <Absol> Singhrk: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#122 [04:33] <fabozay> Greymagic27 https://paste.ubuntu.com/p/cFdBfFrst5/
#123 [04:34] <Greymagic27> fabozay, How much ram do you have on your PC and how much is allocated to minecraft?
#124 [04:34] <fabozay> I dunno
#125 [04:35] <Greymagic27> Open up file explorer, right click on 'this PC' and click properties
#126 [04:36] * Webchat905 [webchat@80-199-20-174-static.104.dk.customer.tdc.net] has joined #minecrafthelp
#127 [04:36] * Espercorn kicked Webchat905 from #minecrafthelp (Reason: ebchat905 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#128 [04:38] <fabozay> jai 4go
#129 [04:38] <Greymagic27> fabozay, 4GB of RAM in your PC?
#130 [04:39] <fabozay> yes
#131 [04:40] <Greymagic27> fabozay, Load up your launcher, click launch options, tick advanced options. Tell me when you've done that
#132 [04:41] <fabozay> its good
#133 [04:41] <Greymagic27> fabozay, Click on the current profile you are using, turn on JVM arguments then copy/paste them here
#134 [04:43] <fabozay> I did not understand*
#135 [04:43] <Greymagic27> fabozay, Load up your launcher
#136 [04:44] <fabozay> I run minecrafte is that?
#137 [04:44] <Greymagic27> fabozay, No, Just load up the launcher
#138 [04:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#139 [04:45] <fabozay> it's an update
#140 [04:46] <Greymagic27> fabozay, Click the launch options button at the top of your launcher
#141 [04:47] <fabozay> ok
#142 [04:47] <Greymagic27> fabozay, Once your there tick the 'advanced options' button
#143 [04:47] <fabozay> ok
#144 [04:48] <Greymagic27> fabozay, Click on the minecraft profile that you use
#145 [04:49] <fabozay> and after writing it to deconect change of count is its profile?
#146 [04:49] <Greymagic27> fabozay, After writing to what?
#147 [04:50] <fabozay> I did not understand
#148 [04:50] <Greymagic27> fabozay, Are you on the launch options bit of your launcher?
#149 [04:51] <fabozay> ha I was wrong quans in clique I wanted to say
#150 [04:51] <Greymagic27> fabozay, I don't quite understand, are you on the launch options tab of your launcher?
#151 [04:52] <fabozay> yes
#152 [04:52] <Greymagic27> fabozay, Have you ticked the 'advanced options' button?
#153 [04:52] <fabozay> yes
#154 [04:53] <Greymagic27> fabozay, Click on the profile called 'latest release'
#155 [04:53] <fabozay> ok
#156 [04:54] <Greymagic27> fabozay, Tick the JVM argument box and then copy/paste everything in that box to here
#157 [04:56] <fabozay> i only Resolution Game Directory executable file java Argument JVM log configuration
#158 [04:57] <Greymagic27> Tick 'JVM arguments'
#159 [04:57] <fabozay> ok
#160 [04:57] <Greymagic27> Copy/paste everything from that box into here
#161 [04:58] <fabozay> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#162 [04:59] <Greymagic27> fabozay, Seeming as you only have 4G of ram in your PC, change -Xmx2G to -Xmx1G
#163 [05:01] <fabozay> ok
#164 [05:01] <Greymagic27> fabozay, Once you've done post your JVM arguments here again
#165 [05:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Ping timeout: 198 seconds)
#166 [05:02] <fabozay> -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#167 [05:02] <Greymagic27> That's good. Give minecraft a launch now and see if anything has changed
#168 [05:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#169 [05:05] <fabozay> no he still plants
#170 [05:06] <Greymagic27> fabozay, Click the windows key and search for cmd
#171 [05:06] <Greymagic27> Press the windows key*
#172 [05:06] <Greymagic27> Then click the enter button, a black box should appear
#173 [05:06] * shiregamy [webchat@p57A6DE52.dip0.t-ipconnect.de] has joined #minecrafthelp
#174 [05:06] <shiregamy> hEllo
#175 [05:06] <shiregamy> i have a problem
#176 [05:06] <Greymagic27> shiregamy, Howdy! How can we help?
#177 [05:07] <shiregamy> can you speak german
#178 [05:07] <fabozay> what is cmd
#179 [05:07] <Greymagic27> shiregamy, This is english only support sadly. I can link you to a translator if you need one
#180 [05:07] <shiregamy> i´am gewrman
#181 [05:07] <Greymagic27> fabozay, It's command prompt, I'm going to give you steps to check your java version
#182 [05:07] <shiregamy> i can al little english
#183 [05:07] <fabozay> ok
#184 [05:08] <Greymagic27> fabozay, Tell me when you have opened CMD
#185 [05:08] <shiregamy> i can don´´t start my Minecraft Lunxher in the Version 1.13.2
#186 [05:08] <shiregamy> luncher
#187 [05:08] <shiregamy> laucher*
#188 [05:08] <fabozay> how in louvre?
#189 [05:09] <shiregamy> ?
#190 [05:09] <Greymagic27> fabozay, Click the windows key, search for CMD and click enter
#191 [05:09] <Greymagic27> shiregamy, What happens when you try?
#192 [05:09] <shiregamy> Yes boy
#193 [05:10] <Greymagic27> shiregamy, Crash?
#194 [05:10] <shiregamy> NO
#195 [05:10] <shiregamy> i don´t now what you mean
#196 [05:10] <fabozay> it's good i have a thing like hack
#197 [05:11] <shiregamy> can i to a german sUpporter?
#198 [05:11] <Greymagic27> fabozay, In CMD put 'java -version' It should output 3 lines. Tell the the last one
#199 [05:11] <shiregamy> THANKS
#200 [05:11] <Greymagic27> shiregamy, This is english only support. I can link you to a translator if it will help you
#201 [05:13] <fabozay> it says that the order is not recognized
#202 [05:14] <Greymagic27> fabozay, What did you put?
#203 [05:19] * N7 [webchat@host-92-0-79-155.as43234.net] has joined #minecrafthelp
#204 [05:20] <N7> Hi! i bought minecraft back in 2012 but after the migration i dont seem to own the game anymore. When i log in it says i need to purchase it but i have the transaction code. how do i get the game i bought back?
#205 [05:21] <Greymagic27> N7, When you login to https://account.mojang.com/login
#206 [05:21] <Greymagic27> Does the game appear there?
#207 [05:21] <N7> no
#208 [05:21] <Greymagic27> N7, You'll need to email mojang then and ask them what happened:
#209 [05:21] <Greymagic27> ??> N7 account/send-email
#210 [05:21] <Absol> N7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#211 [05:21] <Absol> N7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#212 [05:22] <fabozay> c:/Users/Fabio.DESKTOP-M2A1E6R.001>java-version.
#213 [05:22] <Greymagic27> fabozay, Copy the last line only
#214 [05:22] <N7> thanks for your help. I will send an email then
#215 [05:23] <Greymagic27> N7, Your welcome. Good luck!
#216 [05:28] <fabozay> Greymagic27 I have the most recent version of java
#217 [05:29] <Greymagic27> fabozay, I need to know the last line of the output still
#218 [05:29] * dan [webchat@pool-100-0-78-58.bstnma.fios.verizon.net] has joined #minecrafthelp
#219 [05:30] <dan> I cannot remember my email to log in.
#220 [05:30] <fabozay> I have no last line
#221 [05:30] * dan [webchat@pool-100-0-78-58.bstnma.fios.verizon.net] has quit. (Client Quit)
#222 [05:30] <Greymagic27> fabozay, Send the third line
#223 [05:31] <fabozay> the order is not retained
#224 [05:34] <fabozay> you do not help me
#225 [05:34] <Greymagic27> fabozay, I need the third line of the output
#226 [05:40] * Singhrk [webchat@0545aa3a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#227 [05:41] <fabozay> or external, an executable program or a batch file here is the third line
#228 [05:42] <fabozay> Greymagic27
#229 [05:42] <Greymagic27> fabozay, Run java -version again and tell me the last line of the output
#230 [05:44] <fabozay>
#231 [05:44] <fabozay> the same
#232 [05:45] <Greymagic27> fabozay, Which is?
#233 [05:46] <fabozay> I did not understand
#234 [05:46] <Greymagic27> fabozay, Which bit don't you understand
#235 [05:46] <fabozay> you can really help me by what it's been two hours that I'm here and when my not helping
#236 [05:47] <Greymagic27> fabozay, I am trying to help you, Which bit of my instructions didn't you understand?
#237 [05:48] <fabozay> Which is?
#238 [05:48] <Greymagic27> I was asking what the last line was
#239 [05:48] <Greymagic27> After you put java -version into CMD
#240 [05:49] <fabozay> I tell you the last line
#241 [05:52] <fabozay> so help me in the end !!
#242 [05:53] * fabozay [webchat@mar13-3-88-176-10-136.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#243 [06:00] * Mozartus [webchat@p5DDA325C.dip0.t-ipconnect.de] has joined #minecrafthelp
#244 [06:02] <Mozartus> I have an old minecraft account and I forgot my passwort. The problem is I didn't have access to the mail-account anymore. Are there any possibilities to change my mail or to get my password ?
#245 [06:02] <Greymagic27> ??> Mozartus account/send-email
#246 [06:02] <Absol> Mozartus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#247 [06:02] <Absol> Mozartus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#248 [06:03] <Mozartus> but i didn't have the Trasaction ID :(
#249 [06:04] <Greymagic27> ??> Mozartus account/trans-id
#250 [06:04] <Absol> Mozartus: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#251 [06:05] <Mozartus> I don't have my paypal account anymore
#252 [06:05] <Greymagic27> Mozartus, Ask mojang for alternate verification methods
#253 [06:05] <FookySpish> hey, my question got buried. i sent my email and order number to support around january 11th. still no reply. any advice? i dont want to be spamming them
#254 [06:05] <Mozartus> okay thx
#255 [06:06] <Greymagic27> FookySpish, Send another email to them, yours may have got lost as they are replying to emails from the 31st now
#256 [06:06] <FookySpish> ok thanks il try
#257 [06:11] * Lord_of_Life_ [~Lord@77.29.114.90] has quit. (Ping timeout: 190 seconds)
#258 [06:17] * Lord_of_Life [~Lord@77.28.162.144] has joined #minecrafthelp
#259 [06:18] * CallumAlpha [webchat@5acc2cc0.bb.sky.com] has joined #minecrafthelp
#260 [06:19] <CallumAlpha> When I launch minecraft it crashes and on Friday it was working perfectly.. the error happened yesterday saturday.
#261 [06:20] * Mozartus [webchat@p5DDA325C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#262 [06:20] <CallumAlpha> Anyone?
#263 [06:21] <Greymagic27> ??> CallumAlpha launcher/log
#264 [06:21] <Absol> CallumAlpha: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#265 [06:27] <Greymagic27> ??> CallumAlpha tools/hjt
#266 [06:27] <Absol> CallumAlpha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [06:27] <Absol> CallumAlpha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#268 [06:29] * shiregamy [webchat@p57A6DE52.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#269 [06:29] <CallumAlpha> @absol https://paste.ubuntu.com/p/6yskHg2t6d/
#270 [06:29] <Greymagic27> ??> CallumAlpha av/adwcleaner
#271 [06:29] <Absol> CallumAlpha: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#272 [06:29] <Absol> CallumAlpha: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#273 [06:30] * FookySpish [webchat@95.144.37.229] has quit. (Quit: webchat.esper.net)
#274 [07:06] * Wada [webchat@92-240-176-182.client.rionet.cz] has joined #minecrafthelp
#275 [07:10] <Wada> Hi, I have this problem with my old premium Minecraft account which I no longer can log into, I tried migrating it to a Mojang account several times, but that didn't work, I tried to reset my password for it, but no email arrived to me email address when I did so, and I am running out of ideas of what to try
#276 [07:10] <urielsalis> ??> Wada account/send-email
#277 [07:10] <Absol> Wada: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#278 [07:10] <Absol> Wada: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#279 [07:13] <Wada> I thought about getting the Transaction ID, but I looked at Mojang Support and it said that for account bought earlier than mid-2011, I need the original purchase email for the ID, and I no longer have that email
#280 [07:13] <urielsalis> Wada, ask them for alternate verification methods
#281 [07:14] <Wada> Alright, I will try doing that then, thanks
#282 [07:14] * Wada [webchat@92-240-176-182.client.rionet.cz] has quit. (Quit: webchat.esper.net)
#283 [07:17] * NurSeeins [webchat@ipb21af286.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#284 [07:17] <NurSeeins> Hello
#285 [07:18] <NurSeeins> i need help, please
#286 [07:18] <Greymagic27> NurSeeins, Hi
#287 [07:18] <Greymagic27> How can we help?
#288 [07:22] <NurSeeins> ehm my problem is i cannot log in
#289 [07:22] <NurSeeins> into my profile
#290 [07:22] <Greymagic27> NurSeeins, What happens when you try?
#291 [07:23] <NurSeeins> if I try to log in it will not be possible and if I will send me a password even if I forget my password, I will not get any email
#292 [07:23] <Greymagic27> ??> NurSeeins account/send-email
#293 [07:23] <Absol> NurSeeins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#294 [07:23] <Absol> NurSeeins: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#295 [07:25] <NurSeeins> I already wrote an amil a few days ago
#296 [07:25] <Greymagic27> Check this for the reply times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#297 [07:26] <NurSeeins> ok do you know how long this can take?
#298 [07:27] <Greymagic27> NurSeeins, 1-3 weeks due to the backlog
#299 [07:27] <NurSeeins> oh ok
#300 [07:27] <NurSeeins> thank you
#301 [07:27] <NurSeeins> :)
#302 [07:28] <Greymagic27> NurSeeins, Your welcome. Good luck
#303 [07:28] <NurSeeins> have a nice day :)
#304 [07:28] <NurSeeins> you too
#305 [07:31] * PhilPlaying [webchat@HSI-KBW-134-3-116-136.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#306 [07:31] * PhilPlaying [webchat@HSI-KBW-134-3-116-136.hsi14.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#308 [07:45] * Monsieur_Koro [webchat@atoulouse-651-1-102-52.w92-156.abo.wanadoo.fr] has joined #minecrafthelp
#309 [07:45] <Monsieur_Koro> I can not launch Minecraft. I have the message "Impossible de créer le répertoire 1.10.json".
#310 [07:45] <Greymagic27> ??> Monsieur_Koro tools/hjt
#311 [07:45] <Absol> Monsieur_Koro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#312 [07:46] <Absol> Monsieur_Koro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#313 [07:47] * Minecraft_God [webchat@85-210-179-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#314 [07:47] * Minecraft_God [webchat@85-210-179-207.dynamic.dsl.as9105.com] has quit. (Client Quit)
#315 [07:48] * Singhrk [webchat@0545aa3a.skybroadband.com] has joined #minecrafthelp
#316 [07:48] * Monsieur_Koro [webchat@atoulouse-651-1-102-52.w92-156.abo.wanadoo.fr] has quit. (Client Quit)
#317 [07:48] * Place [webchat@host86-165-45-74.range86-165.btcentralplus.com] has joined #minecrafthelp
#318 [07:48] * Minecraft_god [webchat@85-210-179-207.dynamic.dsl.as9105.com] has joined #minecrafthelp
#319 [07:48] <Place> I need help with changing my TID can you help?
#320 [07:48] <Place> my email with TID
#321 [07:49] <Greymagic27> Place, Don't post it here
#322 [07:49] <Greymagic27> Are you talking about your transaction ID?
#323 [07:49] <Minecraft_god> I made a case how do I delete it?
#324 [07:49] <Singhrk> hey, I can't log in I think i have found the reason but i am not sure how to fix it. It says the connection is not secure and I get this Error when i inspect : Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access cont
#325 [07:49] <Singhrk> rol check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
#326 [07:50] <Minecraft_god> Hello
#327 [07:51] <urielsalis> Singhrk, dont
#328 [07:51] <urielsalis> Singhrk, if you get that error, it means you are not in the same domain, which shouldnt happen
#329 [07:51] <urielsalis> Singhrk, unless you are redirected to another domain
#330 [07:51] <urielsalis> ??> Singhrk tools/hjt
#331 [07:51] <Absol> Singhrk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [07:51] <Absol> Singhrk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [07:51] <urielsalis> Singhrk, (Thats why your browser warns you the connection is not secure too)
#334 [07:53] <Singhrk> https://paste.ubuntu.com/p/tyyxQ28MKD/
#335 [07:54] <urielsalis> Singhrk, thats not the full log
#336 [07:54] <Singhrk> shit sry
#337 [07:54] <Absol> Singhrk: Please keep it civil
#338 [07:54] <Singhrk> didnt copy everything
#339 [07:54] <Singhrk> https://paste.ubuntu.com/p/qcNkbFR7xT/
#340 [07:55] <urielsalis> ??> Singhrk info/mcleaks
#341 [07:55] <Absol> Singhrk: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#342 [07:55] <Absol> Singhrk: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#343 [07:55] <urielsalis> ??> Singhrk win/hosts/edit
#344 [07:55] <Absol> Singhrk: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#345 [07:55] <Absol> Singhrk: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#346 [07:56] <Singhrk> ok
#347 [07:58] * Place [webchat@host86-165-45-74.range86-165.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#348 [08:00] * slimerkill [webchat@lfbn-1-6719-61.w90-120.abo.wanadoo.fr] has joined #minecrafthelp
#349 [08:01] * slimerkill [webchat@lfbn-1-6719-61.w90-120.abo.wanadoo.fr] has quit. (Client Quit)
#350 [08:01] <Singhrk> love you buddy :)
#351 [08:02] <urielsalis> Singhrk, change your password
#352 [08:02] <Singhrk> just did
#353 [08:02] <Singhrk> thanks :)
#354 [08:05] <Singhrk> ok now i have another problem xD
#355 [08:05] <Singhrk> i got this: The game crashed whilst initializing game
#356 [08:05] <Singhrk> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#357 [08:05] <Singhrk> i assume i just reinstall the game?
#358 [08:05] <Singhrk> or just update drivers?
#359 [08:05] <urielsalis> Singhrk, update drivers
#360 [08:05] <urielsalis> ??> Singhrk win/dxdiagf
#361 [08:05] <urielsalis> ??> Singhrk win/dxdiag
#362 [08:05] <Absol> Singhrk: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#363 [08:13] <Singhrk> ok I have done that and updated my drivers you want me to send you the logs?
#364 [08:13] <urielsalis> Singhrk, try the game now
#365 [08:13] <urielsalis> Singhrk, if its the same issue, provide me the dxdiag
#366 [08:13] <Singhrk> same error
#367 [08:14] <Singhrk> https://paste.ubuntu.com/p/B3Q39pwNK7/
#368 [08:14] <urielsalis> Singhrk, download and install https://www.nvidia.com/Download/driverResults.aspx/141171/en-us
#369 [08:22] * Pete [webchat@c-68-40-26-179.hsd1.mi.comcast.net] has joined #minecrafthelp
#370 [08:23] * Pete [webchat@c-68-40-26-179.hsd1.mi.comcast.net] has quit. (Client Quit)
#371 [08:23] * PeteThyMeat [webchat@c-68-40-26-179.hsd1.mi.comcast.net] has joined #minecrafthelp
#372 [08:24] <PeteThyMeat> Hello! I no longer have access to the email that was used to register my account. What do I do from here?
#373 [08:24] <urielsalis> ??> PeteThyMeat account/send-email
#374 [08:24] <Absol> PeteThyMeat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [08:24] <Absol> PeteThyMeat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#376 [08:25] <PeteThyMeat> Thanks!
#377 [08:25] * PeteThyMeat [webchat@c-68-40-26-179.hsd1.mi.comcast.net] has quit. (Client Quit)
#378 [08:31] <Singhrk> @urielsalis love you! you got it working
#379 [08:42] * Carnage [webchat@5.188.67.26] has joined #minecrafthelp
#380 [08:43] <Carnage> There is a problem with connection to auth services. Service returns 403: Request blocked with additional info about hosting service(Cloudfront)
#381 [08:43] <urielsalis> ??> Carnage tools/hjt
#382 [08:43] <Absol> Carnage: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#383 [08:43] <Absol> Carnage: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#384 [08:47] <Carnage> Can you please prove that this is necessary?
#385 [08:47] <Andrio> Carnage, are you on a VPN?
#386 [08:47] <urielsalis> Carnage, HJT is a tool to tell us what is currently running in your pc plus some extra settings to help us troubleshoot
#387 [08:48] <Carnage> I have vpn software, but not connected now
#388 [08:48] <Capfan67> Carnage, Actually, you are connecting to this chat via VPN now.
#389 [08:49] <Carnage> wait a second
#390 [08:50] * billybob [webchat@050-090-194-011.res.spectrum.com] has joined #minecrafthelp
#391 [08:51] <billybob> hello
#392 [08:51] <Capfan67> Hi
#393 [08:51] <Carnage> https://paste.ubuntu.com/p/TfCWgtwf7m/
#394 [08:51] * billybob [webchat@050-090-194-011.res.spectrum.com] has quit. (Client Quit)
#395 [08:52] <urielsalis> Capfan67, you seem to be connected through a VPN, can you disconnect and try to play that way?
#396 [08:52] <Capfan67> heh
#397 [08:52] <urielsalis> Carnage*
#398 [08:52] <Carnage> ?
#399 [08:53] <Carnage> No VPN
#400 [08:53] <urielsalis> Carnage, you are from \Kazakhstan?
#401 [08:53] <Carnage> Yup
#402 [08:54] <urielsalis> Carnage, can you take a screenshot of the error message and post it on imgur.com?
#403 [08:54] <Carnage> Give me a second
#404 [08:58] * Carnage [webchat@85.117.98.166.altel.kz] has joined #minecrafthelp
#405 [08:59] <Carnage> well. Problem solved. Sorry for wasting your time
#406 [08:59] * Carnage [webchat@85.117.98.166.altel.kz] has quit. (Client Quit)
#407 [09:36] * Nick [webchat@host-176-33-253-212.reverse.superonline.net] has joined #minecrafthelp
#408 [09:37] * Nick is now known as Guest99696
#409 [09:39] * Guest99696 [webchat@host-176-33-253-212.reverse.superonline.net] has quit. (Client Quit)
#410 [09:46] * Chek_1 [webchat@57.248.33.171.ip.orionnet.ru] has joined #minecrafthelp
#411 [09:49] * Axel [webchat@207.189.30.161] has joined #minecrafthelp
#412 [09:50] <Chek_1> The message about changing the password minecraft is not sent to my mail. did it several times. all without result. what should I do? how to recover password?
#413 [09:50] <Axel> Hello. When I try to log in to my minecraft account it says could not connect to server
#414 [09:51] <Capfan67> Axel, Are you able to log into Mojang.com?
#415 [09:52] <Capfan67> Chek_1, There are a number of reasons that you might not get System emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#416 [09:52] <Chek_1> writing invalid mail and password
#417 [09:52] <Capfan67> Chek_1, One of the unlisted reasons is suspicious activity, caused by giving your login information to a 3rd party or website. In both cases, you'll need to contact Mojang Support:
#418 [09:53] <Chek_1> excuse me. I am writing through autotranslator
#419 [09:53] <Capfan67> ??> Chek_1 account/send-email
#420 [09:53] <Absol> Chek_1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [09:53] <Absol> Chek_1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [09:53] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has joined #minecrafthelp
#423 [09:54] <Axel> I can't see any log in button on mojang's website
#424 [09:54] <CharlieRipa> Hi
#425 [09:54] <CharlieRipa> I need help with redeeming my Minecon cape
#426 [09:54] <Chek_1> OK. I'll try to do it
#427 [09:54] <Capfan67> Axel, When you go to Mojang.com, there will be an "Account" link on the top right.
#428 [09:54] <Axel> 403 error
#429 [09:55] <Axel> request blocked
#430 [09:55] <Capfan67> Axel, You may have malicious software installed blocking your Minecraft security access. Let's take a look:
#431 [09:55] <Capfan67> ??> Axel tools/hjt
#432 [09:55] <Absol> Axel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#433 [09:55] <Absol> Axel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#434 [09:55] <CharlieRipa> Hi
#435 [09:55] <Capfan67> Hello
#436 [09:56] <CharlieRipa> I need help with my Minecon cape
#437 [09:56] <CharlieRipa> I cant redeem it
#438 [09:56] <Capfan67> CharlieRipa, I doubt there's much we can do here in technical support, but it's been a *very* long time since Mojang gave away capes. I'm curious why you held the code for so long?
#439 [09:56] <CharlieRipa> When i try to redeem it it just brings me to the official Minectaft website
#440 [09:57] <CharlieRipa> Can you try to help me get my cape?
#441 [09:57] <Capfan67> CharlieRipa, We offer community support for technical issues, such as crashes. You'll need to contact Mojang about a cape.
#442 [09:58] <Capfan67> CharlieRipa, But again, I am curious. Why did you hold the code for years after you went to Minecon?
#443 [09:58] <CharlieRipa> Idk, i didnt see that i got an email with a redeem code
#444 [09:59] <Capfan67> CharlieRipa, Surprising. Well, anyway, you'll need to contact Mojang about your cape. Here's the form: https://help.mojang.com/customer/portal/emails/new
#445 [09:59] <CharlieRipa> When do mojang answer?
#446 [09:59] <Capfan67> CharlieRipa, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#447 [10:00] <Chek_1> ransaction Number: adyen: 1315351185841406
#448 [10:00] <Capfan67> Chek_1, This is a public channel. DO NOT list transaction ID here, or any other personal information.
#449 [10:01] <CharlieRipa> So i need to wait like two months?
#450 [10:01] <Capfan67> CharlieRipa, More likley 2-3 weeks.
#451 [10:01] <CharlieRipa> Ok. thanks!
#452 [10:02] <Capfan67> CharlieRipa, You've waited years to even use the code. I doubt 2-3 weeks is an issue. =)
#453 [10:02] <CharlieRipa> Haha i know but somehow mojang can hopefully help me.
#454 [10:03] <Capfan67> CharlieRipa, Hopefully. Best of luck.
#455 [10:03] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#456 [10:12] * A_Boy [webchat@75.73.224.183] has joined #minecrafthelp
#457 [10:13] * ghjkhfdghmljhfgjkl [webchat@105.98.45.108] has joined #minecrafthelp
#458 [10:13] <ghjkhfdghmljhfgjkl> ,jkhgkjhghjkhgvfjklkjhg;knjhbggjkhgfglkhjghlkjhmkjhljhbv,nbbnbvlk;nb
#459 [10:14] <ghjkhfdghmljhfgjkl> minecraft
#460 [10:14] <A_Boy> when I'm trying to join a server, I get this error: io.netty.channel.abstractchannel$annotatedconnectexception
#461 [10:14] * Singhrk [webchat@0545aa3a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#462 [10:14] <ghjkhfdghmljhfgjkl> fuihkghjhghvh
#463 [10:14] <Capfan67> !kick ghjkhfdghmljhfgjkl No spamming.
#464 [10:14] * Absol kicked ghjkhfdghmljhfgjkl from #minecrafthelp (Reason: hjkhfdghmljhfgjkl :No spamming.)
#465 [10:16] <Capfan67> A_Boy, What's the full error message?
#466 [10:16] <A_Boy> io.netty.channel.abstractchannel$annotatedconnectexception: Connection refused: no further information
#467 [10:17] <Capfan67> A_Boy, Are you connecting to a local server in your location, or a server on the Internet?
#468 [10:17] <A_Boy> on the internet
#469 [10:18] <Capfan67> A_Boy, Are you able to connect to any other servers?
#470 [10:18] <A_Boy> no
#471 [10:18] <Capfan67> A_Boy, Do you get the same error when you connect to this test server: mctest.ae97.net
#472 [10:18] <A_Boy> one moment please
#473 [10:19] <A_Boy> I was able to join
#474 [10:19] <Capfan67> A_Boy, What's the address of the server you're unable to join (if it's a public server)?
#475 [10:20] * byCafer [webchat@bbb72590.virtua.com.br] has joined #minecrafthelp
#476 [10:20] <A_Boy> 1 sec
#477 [10:21] * Chek_1 [webchat@57.248.33.171.ip.orionnet.ru] has quit. (Quit: webchat.esper.net)
#478 [10:22] <A_Boy> no one on my discord has the IP. How do I check for it?
#479 [10:23] <Capfan67> A_Boy, How did you connect before? Did you add the server to your server list? If so, you can see the address if you "edit" the listing.
#480 [10:23] * Bandu [webchat@46-246-105-8-static.glesys.net] has joined #minecrafthelp
#481 [10:24] <A_Boy> I believe I used "direct connect" and entered the IP there
#482 [10:25] <byCafer> Hello, I bought an account on a website that said I had a partnership with you, I think they gave me a pirated minecraft,
#483 [10:25] <A_Boy> to join the test world just now I typed into the same place
#484 [10:25] <Capfan67> A_Boy, Where I was going with that was, you can test the server address with Dinnerbone's server tool: https://dinnerbone.com/minecraft/tools/status/
#485 [10:25] <Bandu> I'm having a problem logging in to my account. Every time I try, I get a "Can not connect to server". I've tried reinstalling the game, restarting my computer, restarting my router, checked my firewall settings and reinstalled java. Still nothing.
#486 [10:25] <Capfan67> A_Boy, Once you have the address again, check with that tool. If the tool can't connect, the server isn't running or you have the wrong address.
#487 [10:26] <Greymagic27> Bandu, Hi
#488 [10:26] <Capfan67> Bandu, Are you able to log into Mojang.com?
#489 [10:26] <Capfan67> *slowly backs away, and let's Greymagic27 Do their thing*
#490 [10:26] <Greymagic27> Aha
#491 [10:26] <Bandu> If I go to the accounts section I get a 403 error
#492 [10:26] <Bandu> so I think that's a no
#493 [10:27] <Greymagic27> Bandu, Let's see if anything may be blocking the connection
#494 [10:27] <Greymagic27> ??> Bandu tools/hjt
#495 [10:27] <Absol> Bandu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#496 [10:27] <Absol> Bandu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#497 [10:27] * LeoRatoGamer [webchat@187-13-230-43.user.veloxzone.com.br] has joined #minecrafthelp
#498 [10:28] <A_Boy> +Capfan the IP is 192.84.254.22
#499 [10:28] <Bandu> https://paste.ubuntu.com/p/FFhcMPbxy2/
#500 [10:29] <Capfan67> A_Boy, That server is indeed running.
#501 [10:29] <A_Boy> mhm
#502 [10:29] <A_Boy> Im not sure whats wrong that doesnt let me join
#503 [10:30] <Capfan67> A_Boy, Checking to see if you appear to be behind a VPN/Firewall.
#504 [10:30] <LeoRatoGamer> does anyone know how I can ask permission to continue developing a game using their mojang graphics
#505 [10:30] <Greymagic27> Bandu, Can you remove akami netsession and follow these steps:
#506 [10:30] <Greymagic27> ??> Bandu win/hosts
#507 [10:30] <Absol> Bandu: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#508 [10:30] <Absol> Bandu: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#509 [10:31] <Capfan67> A_Boy, Doesn't appear so. The server is rejecting your connection. You may need to speak with the server owner to find out why you can't connect. It doesn't appear to be on your end, and the server appears to be running.
#510 [10:32] <A_Boy> ok, thanks +Capfan67
#511 [10:33] * A_Boy [webchat@75.73.224.183] has quit. (Quit: webchat.esper.net)
#512 [10:33] <Bandu> What do you mean exactly by moving akami netsession?
#513 [10:33] * LeoRatoGamer [webchat@187-13-230-43.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#514 [10:34] <Greymagic27> Bandu, I need you to remove it, It is known to cause issues and may be the cause of yours
#515 [10:36] <Bandu> Alright, uninstalled it. And here's the hosts content: https://paste.ubuntu.com/p/xp4cSH5H4X/
#516 [10:36] <Greymagic27> That's good. Nothing there
#517 [10:37] <Greymagic27> Can you try disabling F-Secure and then give minecraft a go
#518 [10:39] * Bandu [webchat@178-73-198-3.static.portlane.net] has joined #minecrafthelp
#519 [10:40] * Bandu [webchat@178-73-198-3.static.portlane.net] has quit. (Client Quit)
#520 [10:41] * Bandu [webchat@178-73-198-3.static.portlane.net] has joined #minecrafthelp
#521 [10:42] <Bandu> Ok, disabling F-Secure worked and I can log into minecraft, but it also kicked me from this session so sorry if I disappeared. Thanks for the help!
#522 [10:42] <Capfan67> Bandu, just a note...
#523 [10:42] <Capfan67> Bandu, Mojang rejects most VPNs, so if you must run one make sure to poke a hole through the server port.
#524 [10:43] <Capfan67> Bandu, or, exempt Mojang.com and Minecraft.net alltogether.
#525 [10:43] <Bandu> tbh I had no idea what F-Secure even was, but I'll keep that in mind. Cheers!
#526 [10:45] * Bandu [webchat@178-73-198-3.static.portlane.net] has quit. (Client Quit)
#527 [10:58] * Urril [webchat@bfb1b628.virtua.com.br] has joined #minecrafthelp
#528 [10:58] <Urril> hi
#529 [10:58] <Greymagic27> Urril, Howdy
#530 [10:59] <Urril> I bought minecraft for windowns 10 from the minecraft store, I can not sync with the mojang site is it possible?
#531 [11:00] <Greymagic27> Urril, I don't think so as it is from the microsoft store not from minecraft.net
#532 [11:00] <urielsalis> Urril, the Windows 10 edition and the Java edition are different games
#533 [11:01] <Urril> oh, ok thank you
#534 [11:01] * Urril [webchat@bfb1b628.virtua.com.br] has quit. (Client Quit)
#535 [11:09] * ojinyx [webchat@142-196-89-229.res.bhn.net] has joined #minecrafthelp
#536 [11:09] <ojinyx> Anyone around this afternoon?
#537 [11:09] <Greymagic27> ojinyx, Heyo
#538 [11:10] <ojinyx> Howdy
#539 [11:11] <ojinyx> Have you perchance had any issues with loading worlds in the latest release? The game works up until you try to join a world or generate one.
#540 [11:11] <ojinyx> Then it crashes and claims a generic Java error.
#541 [11:11] <Greymagic27> ojinyx, Can you send the error using paste.ubuntu.com? Along with the launcher log if you can get it
#542 [11:12] <ojinyx> I can see what I can do; it's not my Minecraft that I'm trying to fix
#543 [11:12] <ojinyx> I have the log though
#544 [11:12] <Greymagic27> Send that using paste.ubuntu.com and I'll have a look through it
#545 [11:12] <ojinyx> On it
#546 [11:13] <ojinyx> https://paste.ubuntu.com/p/S2GdKgBmJk/
#547 [11:13] <ojinyx> This is the launcher log
#548 [11:13] <ojinyx> launcher_log.txt
#549 [11:14] <Greymagic27> Do you know the error it gave you?
#550 [11:14] <ojinyx> JHust JAVA SE binary has stopped responding
#551 [11:14] <Greymagic27> ??> ojinyx tools/hjt
#552 [11:14] <Absol> ojinyx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#553 [11:14] <Absol> ojinyx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#554 [11:15] <ojinyx> I'll see if I can get in contact with him here quick
#555 [11:15] <Greymagic27> Thanks
#556 [11:15] <Capfan67> ojinyx, Sadly, that looks like a modified log. There is an extra line where the error would normally be, making it appear that some of the lines were removed.
#557 [11:15] <ojinyx> I haven't done anything to it
#558 [11:16] <ojinyx> it's the log that was sent to me the other day
#559 [11:17] <Capfan67> ojinyx, Just making an observation. Greymagic27's your point man. =)
#560 [11:17] <ojinyx> Thank you, I'll send the links over to my friend and have him run the scan; sadly he's not up yet so I'll get back to you all as soon as possible
#561 [11:17] <ojinyx> Any hours you guys know you're going to be here?
#562 [11:18] <Greymagic27> I'll be here for another 1 and a half. I sadly have to go then
#563 [11:18] <urielsalis> there is usually someone here
#564 [11:19] <ojinyx> Maybe 2AM wasn't the best time to contact support lol
#565 [11:19] <urielsalis> 6am here :)
#566 [11:19] <urielsalis> pm*
#567 [11:19] <Greymagic27> 17:19 for me lol
#568 [11:19] <Capfan67> 9AM here.
#569 [11:19] <Greymagic27> Damn, Didn't know there was so much time difference between us cap :P
#570 [11:20] <ojinyx> It's 12PM for me right now lmao
#571 [11:20] <Capfan67> <-- Sunny California.
#572 [11:20] <tyteen4a03> ojinyx: we generally have 24 hour coverage but as we are volunteers, we don't guarantee anything
#573 [11:20] <ojinyx> <---Florida
#574 [11:20] <ojinyx> Yeah, of course
#575 [11:20] <ojinyx> I read the stuff on the forum
#576 [11:20] <ojinyx> It's not super urgent, but it's a problem I feel obliged to fix because I told him I could fix it
#577 [11:20] <ojinyx> ya know?
#578 [11:21] <Greymagic27> Yea, that's all good
#579 [11:30] * Adrian [webchat@static138-206.mimer.net] has joined #minecrafthelp
#580 [11:31] <Adrian> Hello?
#581 [11:31] <Greymagic27> Adrian, Howdy
#582 [11:31] <Adrian> can you change email accounts for mojang accounts?
#583 [11:32] <Greymagic27> Yea, here you go:
#584 [11:32] <Greymagic27> ??> Adrian account/reset-email
#585 [11:32] <Absol> Adrian: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#586 [11:32] <Adrian> My email was deleted, so i cant recieve it
#587 [11:32] <Greymagic27> Adrian, In that case you'll need to email mojang
#588 [11:32] <Greymagic27> ??> Adrian account/send-email
#589 [11:32] <Absol> Adrian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [11:32] <Absol> Adrian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#591 [11:33] <Adrian> What if i dont have my Transaction ID
#592 [11:33] <Adrian> Its been years since i got the game
#593 [11:33] <Greymagic27> ??> Adrian account/trans-id
#594 [11:33] <Absol> Adrian: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#595 [11:34] <Greymagic27> If you still can't find it, ask them for alternate verification methods
#596 [11:34] <Capfan67> Adrian, Question: Do you know the answers to your security challenge questions?
#597 [11:35] <Adrian> What about them
#598 [11:36] <Adrian> Capfan67
#599 [11:36] <Capfan67> Adrian, If you know the answers, you have another option. Here's the help page on changing email: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#600 [11:36] <Adrian> Ok i will try
#601 [11:37] <Adrian> I dont have the old Visa card that i used to pay for my account either
#602 [12:02] * RagePool [webchat@bzq-109-67-23-31.red.bezeqint.net] has joined #minecrafthelp
#603 [12:03] <RagePool> hi i cant login to minecraft.net
#604 [12:03] <RagePool> can i get help?:(
#605 [12:07] * Swoords [webchat@bb425a70.virtua.com.br] has joined #minecrafthelp
#606 [12:10] <Swoords> I need help because I can not log in to my minecraft or minecraft.net, is not sending anything in my mail when you are trying to register a new account in my email that has a registered account when weight changes seanha no Nothing comes my nick in the game and Swoords
#607 [12:10] * zockstrat [webchat@c-73-149-156-104.hsd1.nh.comcast.net] has joined #minecrafthelp
#608 [12:10] * CAITLYN9PLA [webchat@c-2ec339b9-74736162.cust.telenor.se] has joined #minecrafthelp
#609 [12:11] <zockstrat> hello I am haveing troubles with recovering my friends email and he used gmail and its not sending the change password thing
#610 [12:11] * Tyler [webchat@108-216-228-188.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#611 [12:11] <CAITLYN9PLA> I've just bought minecraft but it wont let me play
#612 [12:12] <zockstrat> he had it for a wile
#613 [12:12] <Tyler> I bought java edition for my laptop and it is really slow so i wanted to refund the money from java edition to windows 10 is that possible
#614 [12:14] <CAITLYN9PLA> my error message
#615 [12:15] * CAITLYN9PLA [webchat@c-2ec339b9-74736162.cust.telenor.se] has quit. (Client Quit)
#616 [12:21] <Swoords> I need help because I can not log in to my minecraft or minecraft, is not sending anything in my mail when you are trying to register a new account in my email that has a registered account when weight changes seanha no Nothing comes my nick in the game and Swoords
#617 [12:23] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has joined #minecrafthelp
#618 [12:23] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#619 [12:23] <CharlieRipa> Hi
#620 [12:23] <Scoping> Hello?
#621 [12:23] <CharlieRipa> Can you help me with redeeming a cape?
#622 [12:23] <Scoping> Im not a mod
#623 [12:23] <Scoping> I'm also looking for help lol
#624 [12:24] <CharlieRipa> Haha ok
#625 [12:24] <tyteen4a03> CharlieRipa: how did you get the cape?
#626 [12:24] * skakak [webchat@89.179.95.247] has joined #minecrafthelp
#627 [12:24] <skakak> hi
#628 [12:24] * skakak [webchat@89.179.95.247] has quit. (Client Quit)
#629 [12:24] <CharlieRipa> I got the cape by attending minecon but havent seen i've got an email
#630 [12:24] <CharlieRipa> with redeem code
#631 [12:25] * MrDarkmark [webchat@toroon0812w-lp130-02-64-229-207-92.dsl.bell.ca] has joined #minecrafthelp
#632 [12:25] <tyteen4a03> CharlieRipa: you can redeem your code here: https://account.mojang.com/redeem
#633 [12:25] <MrDarkmark> hey so my minecraft keeps crashing for some weird reason
#634 [12:25] <MrDarkmark> but when I reset my computer
#635 [12:25] <MrDarkmark> it works
#636 [12:25] <CharlieRipa> There is not redeem cape code
#637 [12:26] <CharlieRipa> only Minecraft realms and minecraft windows 10
#638 [12:26] <CharlieRipa> I want to redeem my minecon 2016 cape4
#639 [12:26] <tyteen4a03> CharlieRipa: actually, see this article: https://help.mojang.com/customer/en/portal/articles/872983-minecon-capes
#640 [12:26] <tyteen4a03> MrDarkmark: do you have a crash log?
#641 [12:26] <MrDarkmark> how would I be able to find that
#642 [12:27] <tyteen4a03> ??> MrDarkmark launcher/log
#643 [12:27] <Absol> MrDarkmark: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#644 [12:27] <CharlieRipa> But i want to chat with a mojang member
#645 [12:27] <tyteen4a03> CharlieRipa: we are not Mojang, nor do they provide live chat support
#646 [12:27] <CharlieRipa> Why did they even remove the redeem cape site on Minecraft.net xD
#647 [12:28] <Swoords> help
#648 [12:28] <tyteen4a03> CharlieRipa: because it's been 3 years since Minecon 2016?
#649 [12:28] <CharlieRipa> Well and if minecon attendes didnt see they got an Minecon cape mail?
#650 [12:28] <MrDarkmark> alright i'll update you on what the logs say
#651 [12:28] <tyteen4a03> CharlieRipa: their fault
#652 [12:28] <Scoping> Did anybody here speak to somebody named ojinyx an hour or so before this?
#653 [12:29] <tyteen4a03> Scoping: yeah
#654 [12:29] <Scoping> i did the scan
#655 [12:29] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#656 [12:29] <tyteen4a03> Scoping: cool, give us the Ubuntu Paste URL
#657 [12:29] <MrDarkmark> ok tyteen4a03
#658 [12:30] <MrDarkmark> https://paste.gg/p/anonymous/919cd6b71a6345b685a4631cfffc09a8/files/d993e5c38fd445a08ebdfbf9121b0e97/raw
#659 [12:30] <MrDarkmark> that is what it stops at
#660 [12:30] <Swoords> I need help to recover my account mojang q is bugada
#661 [12:30] <tyteen4a03> MrDarkmark: we need the full log
#662 [12:30] <MrDarkmark> ok give me one sec
#663 [12:30] <Scoping> https://paste.ubuntu.com/p/Y9THZPyNcJ/
#664 [12:30] <tyteen4a03> ??> Swoords account/send-email
#665 [12:30] <Absol> Swoords: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#666 [12:30] <Absol> Swoords: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#667 [12:31] <Scoping> tyteen4a03 sent it
#668 [12:31] <MrDarkmark> https://paste.gg/p/anonymous/a69900e947464e4585a9c46c117f86b2/files/64b9c500179e45409e548213eedf9150/raw
#669 [12:31] <tyteen4a03> Swoords: remove: Razer Synapse, Overwolf (or update to latest version)
#670 [12:31] <tyteen4a03> uh,
#671 [12:31] <MrDarkmark> tyteen4a03
#672 [12:31] <tyteen4a03> Scoping: remove: Razer Synapse, Overwolf (or update to latest version)
#673 [12:31] <Scoping> alright
#674 [12:31] <tyteen4a03> ??> Scoping av/adwcleaner
#675 [12:31] <Absol> Scoping: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#676 [12:31] <Absol> Scoping: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#677 [12:32] <tyteen4a03> ??> MrDarkmark win/reinst
#678 [12:32] <Absol> MrDarkmark: You may need to reinstall the locally installed files that Minecraft puts into place.
#679 [12:32] <Absol> MrDarkmark: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#680 [12:32] <Scoping> alright thanks
#681 [12:33] <MrDarkmark> alright let me try that and see if it works
#682 [12:34] <Swoords> I need help because I can not log in to my minecraft or mojang, it is not sending anything in my mail when I try to register a new one, in the same email you already have a registered account when I weigh a seanha do not send nd in my email
#683 [12:34] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#684 [12:34] <tyteen4a03> ??> Swoords account/send-email
#685 [12:34] <Absol> Swoords: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#686 [12:34] <Absol> Swoords: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#687 [12:36] <Swoords> The problem is that I do not have the transaction ID but I have email from my own mojang of the time that my minecraft worked, it happened dps q I loaned my account to a friend, the account just stopped working, does not have cm help me?
#688 [12:36] <tyteen4a03> Swoords: sounds like Mojang locked the account when you loaned it to your friend
#689 [12:36] <tyteen4a03> Swoords: when, and how, did you pay for MC?
#690 [12:37] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#691 [12:38] <Swoords> the game was paid by paypal for 2016
#692 [12:38] <tyteen4a03> ??> Swoords account/trans-id/paypal
#693 [12:38] <Absol> Swoords: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#694 [12:38] <Absol> Swoords: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#695 [12:40] <Swoords> Unfortunately I do not have the contact because I was a gift account but I have information of the account in my email, I had a cover of optifne that was bought by my friend also called lucas .. I can send it to you
#696 [12:41] <tyteen4a03> Swoords: OptiFine has nothing to do with Mojang
#697 [12:41] <tyteen4a03> Swoords: you'll need to email Mojang without the transaction ID and see what they can do
#698 [12:43] <Swoords> in case I already did this they say they can not help me .. but I have information that counts and my but they do not help me I'm getting down already, a while ago the account had been changed to another email, I have the proof, and I changed back to my emial ... when I try to register a new faq that already has one registered what can I do?
#699 [12:43] <tyteen4a03> Swoords: if you don't have proof of payment, then there is nothing Mojang can do
#700 [12:43] <tyteen4a03> Swoords: you'll need to find the proof of payment
#701 [12:44] <Swoords> can not help me even having evidence q the mojang account and my example I have email q was used recently the security password has not been changed or the latest password can not help?
#702 [12:45] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has joined #minecrafthelp
#703 [12:46] <tyteen4a03> Swoords: no
#704 [12:46] <GAGA> Hello?
#705 [12:46] <tyteen4a03> Swoords: Mojang will only accept transaction ID as proof of payment
#706 [12:46] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#707 [12:48] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#708 [12:48] <Swoords> You have requested to change the email address associated with your Mojang account from Mechamavayspop@hotmail.com to matheusacc2458@gmail.com.
#709 [12:49] <Swoords> This is one of the proofs. I do not want to pay for lying. I do not care to expose you, because I will not be helped to recover much.
#710 [12:49] <tyteen4a03> Swoords: this is a public channel
#711 [12:49] <tyteen4a03> Swoords: again, we are not Mojang, we cannot help with account issues
#712 [12:50] <Swoords> sorry, I do not want to trouble you guys muti forced by supurt
#713 [12:52] <Scoping> tyteen4a03 me updating razer synapse and overwolf didn't seem to work
#714 [12:52] <tyteen4a03> Scoping: I said to remove Synapse
#715 [12:52] <Scoping> remove?
#716 [12:53] <Scoping> alright
#717 [12:53] <tyteen4a03> Scoping: yes, and have you run ADWCleaner?
#718 [12:53] <Scoping> not yet
#719 [12:53] <tyteen4a03> Scoping: you need to do everything I ask you to
#720 [12:53] <Scoping> i lost the link when my computer restarted
#721 [12:53] <tyteen4a03> ??> Scoping av/adwcleaner
#722 [12:53] <Absol> Scoping: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#723 [12:53] <Absol> Scoping: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#724 [12:53] * Swoords [webchat@bb425a70.virtua.com.br] has quit. (Quit: webchat.esper.net)
#725 [12:55] * Lovrinjos [webchat@213.149.56.54] has joined #minecrafthelp
#726 [12:56] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has joined #minecrafthelp
#727 [12:56] <GAGA> Hello,
#728 [12:56] <GAGA> I have a problem trying to change the email from my Mojang account since it does not allow me, probably because the account was frozen due to inactivity, as it has happened to me before, but Mojang's have not answered me for a week, what can I do?
#729 [12:57] <tyteen4a03> GAGA: their current response time is 3 weeks
#730 [12:57] <Scoping> tyteen4a03 Thank you, it works now
#731 [12:58] <Lovrinjos> hello does anybody know if there is a way to fix this bug/curuption (i was playin on my world when my pc crashed when i restared the i opend the world and the whole launcher crashed and the following messege apears (Exception in server tick loopjava.lang.RuntimeException: We are asking a region for a chunk out of bound | -5 18))
#732 [12:58] * Scoping [webchat@pool-72-76-135-163.nwrknj.fios.verizon.net] has quit. (Client Quit)
#733 [13:01] * Kujim [webchat@123.136.112.66] has joined #minecrafthelp
#734 [13:01] * ojinyx [webchat@142-196-89-229.res.bhn.net] has quit. (Quit: webchat.esper.net)
#735 [13:02] * Kujim [webchat@123.136.112.66] has quit. (Client Quit)
#736 [13:02] * Kujim [webchat@123.136.112.66] has joined #minecrafthelp
#737 [13:02] * Kujim [webchat@123.136.112.66] has quit. (Client Quit)
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#739 [13:03] * Vampiree [webchat@99-170-231-186.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#740 [13:03] <Vampiree> hello
#741 [13:03] <Kujim> helo
#742 [13:03] <Kujim> i need help
#743 [13:03] <Vampiree> same
#744 [13:03] <Kujim> how to fix this ?
#745 [13:03] <Vampiree> whats your issue?
#746 [13:03] <Kujim> hmm
#747 [13:03] <Kujim> Unable to save download. driplets1.ogg
#748 [13:04] <Capfan67> ??> Kujim error/download
#749 [13:04] <Absol> Kujim: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#750 [13:05] <Vampiree> i am having problems not receiving email reset password at all anyone got any tips?
#751 [13:05] <Capfan67> Vampiree, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#752 [13:05] <Lovrinjos> does anybody know if there is a way to fix this bug/curuption (i was playing on my world when my pc crashed when i restared the my pc and opend minecraft i open'd the world and the whole launcher crashed and the following messege apears (Exception in server tick loopjava.lang.RuntimeException: We are asking a region for a chunk out of bound | -5 18
#753 [13:05] <Lovrinjos> ))sorry for sending the messege twice.
#754 [13:06] <Kujim> Can I just turn off byte fence?
#755 [13:06] <Capfan67> Vampiree, One of the reasons, not listed on that page, is suspicious activity, such as giving your login info to a 3rd party or website. In all cases, you'll need to contact Mojang:
#756 [13:06] <Kujim> I meant i don't wnat to uninstall it
#757 [13:06] * GAGA [webchat@ip192-191-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#758 [13:06] <Capfan67> ??> Vampiree account/send-email
#759 [13:06] <Absol> Vampiree: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#760 [13:06] <Absol> Vampiree: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#761 [13:06] <Vampiree> wait gift code i have that
#762 [13:07] <Vampiree> i brought minecraft from a gift card i thought i wasn't needed
#763 [13:07] <Capfan67> Kujim, Bytefence causes a number of issues, this being one of them. Uninstalling is up to you, but if it's installed it's most likely the cause.
#764 [13:07] * bildramer [~bildramer@p5B01029A.dip0.t-ipconnect.de] has quit. (Ping timeout: 180 seconds)
#765 [13:07] <Capfan67> Vampiree, Fill out the form and explain your gift card situation when it asks for transaction ID. If you have other options, they'll tell you.
#766 [13:08] <Capfan67> Lovrinjos, What version are you having that issue with? The JRA shows that as resolved in 1.13.2.
#767 [13:08] <Vampiree> oh ok thankyou i didn't know i can put my gift code in the transaction id
#768 [13:08] <Lovrinjos> im running optifine 1.13.2
#769 [13:09] <Capfan67> Vampiree, Yes. If you purchased with gift code, that's what you want to enter there.
#770 [13:09] * bildramer [~bildramer@p2003004CEA1ED900CD13B071C7F71C61.dip0.t-ipconnect.de] has joined #minecrafthelp
#771 [13:09] * Kujim [webchat@123.136.112.66] has quit. (Quit: webchat.esper.net)
#772 [13:09] <Capfan67> Lovrinjos, Let's take a look at your log. Make sure you create the issue, then follow these instructions:
#773 [13:09] <Capfan67> ??> Lovrinjos launcher/log-txt
#774 [13:09] <Absol> Lovrinjos: We need to see your full launcher log, which is created in the game directory.
#775 [13:09] <Absol> Lovrinjos: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#776 [13:11] * AbbeLabbenMC [webchat@81-232-74-139-no13.tbcn.telia.com] has joined #minecrafthelp
#777 [13:11] <AbbeLabbenMC> Hey
#778 [13:12] <Vampiree> hi
#779 [13:13] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has joined #minecrafthelp
#780 [13:13] <CharlieRipa> help
#781 [13:13] <Vampiree> how long does it take for mojang to reply i sent prevouis emails but had no reply for 2 to 3 weeks
#782 [13:14] <CharlieRipa> 3-4 weeks i think
#783 [13:14] <Capfan67> Vampiree, That's in the message above, but here it is again: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#784 [13:15] <CharlieRipa> I did just redeem my minecon 2016 cape and it said successful and when i look in my Minecraft thé cape doesnt show up and i have enabled the cape
#785 [13:15] <Capfan67> CharlieRipa, Make sure you completely log out of the launcher (upper right hand corner), then log back in.
#786 [13:16] <Capfan67> CharlieRipa, That is, click on your email and select "log out".
#787 [13:16] <Lovrinjos> wait do i share the link publicly or directly to you?
#788 [13:16] <CharlieRipa> I did that
#789 [13:16] <Capfan67> Lovrinjos, Yes, post the web link here so we can view the log.
#790 [13:16] <Lovrinjos> https://paste.ubuntu.com/p/gQjGQdfNgg/
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#792 [13:18] <Lovrinjos> hope i sent the right link
#793 [13:18] <CharlieRipa> It didnt work
#794 [13:18] <CharlieRipa> I tried to log out and in again
#795 [13:19] <Capfan67> Lovrinjos, I'm reviewing the log now.
#796 [13:19] * Kujim [webchat@123.136.112.66] has joined #minecrafthelp
#797 [13:20] <Kujim> hey I finally downloaded the game
#798 [13:20] <Kujim> but when I opened it
#799 [13:20] <Kujim> it said The game crashed whilst initializing game
#800 [13:20] <Kujim> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#801 [13:20] <Kujim> how to fix this ?
#802 [13:21] <Capfan67> Lovrinjos, Do you receive this same error with a new world, or just a specific world?
#803 [13:21] <Lovrinjos> just the specific
#804 [13:21] <Capfan67> Kujim, When it crashes, do you see an error number or description, or just "not responding"?
#805 [13:21] <urielsalis> ??> Kujim win/dxdiag
#806 [13:21] <Absol> Kujim: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#807 [13:22] <Kujim> I think , I don't see that
#808 [13:23] <Capfan67> Lovrinjos, Your error log involves failing to read your villages .dat files (there are 3). These files aren't necessary and will be rebuilt. To test, exit the game and delete all 3. then launch and test the game again. If you're not sure where they are, I can give you the path.
#809 [13:24] <zockstrat> hello I am haveing troubles with recovering my friends email and he used gmail and its not sending the change password thing
#810 [13:24] <Lovrinjos> i am currently at my saves folder and i the world i was in what folder now?
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#812 [13:24] <Lovrinjos> data?
#813 [13:24] * zockstrat [webchat@c-73-149-156-104.hsd1.nh.comcast.net] has joined #minecrafthelp
#814 [13:24] <zockstrat> hello I am haveing troubles with recovering my friends email and he used gmail and its not sending the change password thing
#815 [13:25] <Capfan67> Lovrinjos, Navigate to the data folder.
#816 [13:25] <Capfan67> Lovrinjos, Inside, delete villages.dat, villages_end.dat and villages_nther.dat.
#817 [13:25] <Lovrinjos> ok
#818 [13:25] <Kujim> hey should I do that dxdiag?
#819 [13:25] <Capfan67> Lovrinjos, Once done, run the launcher and try again.
#820 [13:25] <Lovrinjos> so do not tutch the village_index yea?
#821 [13:26] <urielsalis> Kujim, yep
#822 [13:26] <urielsalis> ??> zockstrat account/send-email
#823 [13:26] <Kujim> Here you go
#824 [13:26] <Absol> zockstrat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#825 [13:26] <Kujim> https://paste.gg/p/anonymous/a1baac311be140eeafa0c16cc9b4ce17
#826 [13:26] <Absol> zockstrat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#827 [13:26] <Capfan67> Lovrinjos, "village_index" isn't a vanilla minecraft file. Not sure what would have created that.
#828 [13:27] <urielsalis> Kujim, that PC is way under the minimum requirements
#829 [13:27] <urielsalis> Kujim, even if we fix the driver issue, you would experience other crashes
#830 [13:28] <Kujim> aww
#831 [13:28] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#832 [13:28] <Lovrinjos> whelp shuld i try to delete that file becuse i reseted the launcher and joined the world but it still crashes at 39%
#833 [13:28] <Kujim> ok , anyway thanks
#834 [13:31] <Lovrinjos> when it crashed again it says The game crashed whilst exception in server tick loop
#835 [13:31] <Lovrinjos> Error: java.lang.RuntimeException: We are asking a region for a chunk out of bound | -5 18 (if there is no fix to this thanks for the help still)
#836 [13:32] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#837 [13:36] * Nathan [webchat@host86-156-81-189.range86-156.btcentralplus.com] has joined #minecrafthelp
#838 [13:38] <Nathan> When i launch minecraft from launcher the window with the mojang logo appears, however the window freezes and i have to close it.
#839 [13:42] * Nathan [webchat@host86-156-81-189.range86-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#840 [13:44] * Lovrinjos [webchat@213.149.56.54] has quit. (Quit: webchat.esper.net)
#841 [13:46] * Rexuranium [webchat@75-134-136-63.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#842 [13:48] * Enzo [webchat@110-244-230-181.cab.prima.com.ar] has joined #minecrafthelp
#843 [13:48] <Enzo> hello
#844 [13:48] <Rexuranium> When i load into a world all the game does is say that it is not reponding, and than never loads. I have re-installed the game multiple times which didnt work. I dont know what to do because i have spent quite a bit of money on this game and in servers and would really like to play
#845 [13:48] <Capfan67> Rexuranium, Sometimes that's caused by incompatible software. Let's see what's running:
#846 [13:49] <Capfan67> ??> Rexuranium tools/hjt
#847 [13:49] <Absol> Rexuranium: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#848 [13:49] <Absol> Rexuranium: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#849 [13:49] <Enzo> I tried to play minecraft with a friend with hamachi but there is a problem (io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further informa)
#850 [13:50] <Rexuranium> i do have an anti virus can i use that i also installed the one you just told me incase
#851 [13:50] <Capfan67> Enzo, We don't support 3rd party tools, such as Hamachi (which is notoriously faulty).
#852 [13:51] <Capfan67> Rexuranium, It's not really viruses we're looking for, but incompatible software or bundleware.
#853 [13:51] <Rexuranium> okay
#854 [13:51] <Capfan67> Rexuranium, hjt just produces a report we can use to look for known software.
#855 [13:51] <Enzo> what is the best way to play without hamachi?
#856 [13:52] <Capfan67> Enzo, Realms or a hosted service ideally. Otherwise, port forwarding.
#857 [13:52] <Enzo> my computer port?
#858 [13:52] <Capfan67> Enzo, I'm not saying that you can't get Hamachi to work for you, I'm just saying we can't support it here.
#859 [13:52] <Enzo> ok
#860 [13:53] <Enzo> thanks
#861 [13:53] <Capfan67> Enzo, you might try https://www.minecraftforum.net/forums/support/java-edition-support
#862 [13:53] <Rexuranium> i have the note pad up what do i do with it?
#863 [13:53] <Capfan67> ??> Rexuranium paste
#864 [13:53] <Absol> Rexuranium: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#865 [13:54] <Rexuranium> okay
#866 [13:54] * Brandon [webchat@i59F5562F.versanet.de] has joined #minecrafthelp
#867 [13:54] * Brandon [webchat@i59F5562F.versanet.de] has quit. (Client Quit)
#868 [13:54] <Rexuranium> i pasted it
#869 [13:54] <Rexuranium> now what?
#870 [13:55] <Capfan67> Rexuranium, Paste the text in the "Content" field. Put something in "poster" field. THen click the "Paste!" button at the bottom.
#871 [13:55] <Rexuranium> i have a link
#872 [13:55] <Capfan67> Rexuranium, ONce done, it will take you to a new page. Post the link here.
#873 [13:55] <Rexuranium> https://paste.ubuntu.com/p/MPNYSsV86P/
#874 [13:56] <Capfan67> Rexuranium, You have bundleware known to cause this issue (PremierOpinion). I'll post the removal instructions:
#875 [13:56] <Rexuranium> okay thanks
#876 [13:56] <Capfan67> ??> Rexuranium av/adwcleaner
#877 [13:56] <Absol> Rexuranium: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#878 [13:56] <Absol> Rexuranium: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#879 [13:57] <Capfan67> Rexuranium, You also have Discord installed. The Discord Overlay can also cause this issue. Make sure it's disabled.
#880 [13:57] <Rexuranium> okay
#881 [13:57] <Rexuranium> how do i turn it off?
#882 [13:57] <Rexuranium> honestly ill just unistall it i dont even care that much about it
#883 [13:58] <Capfan67> Rexuranium, Settings -> Overly -> disable with the slider. Very easy to do.
#884 [13:58] <Capfan67> Rexuranium, (Settings is the gear on the bottom left)
#885 [13:59] * Rexuranium [webchat@75-134-136-63.dhcp.roch.mn.charter.com] has quit. (Quit: webchat.esper.net)
#886 [14:00] * switchtheflip145 [webchat@64-6-119-214.oct.net] has joined #minecrafthelp
#887 [14:00] * Rexuranium [webchat@75-134-136-63.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#888 [14:00] <Rexuranium> i am back and did what you told me
#889 [14:01] * iwannabefunny [webchat@99-136-230-191.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#890 [14:01] <iwannabefunny> Hello?
#891 [14:01] <iwannabefunny> So I don't remember my password and I can't reset it because I don't have the origional email anymore
#892 [14:01] <iwannabefunny> original*
#893 [14:02] * Diamond13579 [webchat@76.165.42.191] has joined #minecrafthelp
#894 [14:02] <Rexuranium> OMG THANK YOU ITS FIXED!
#895 [14:02] * zockstrat [webchat@c-73-149-156-104.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#896 [14:03] * iwannabefunny [webchat@99-136-230-191.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#897 [14:03] <Diamond13579> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information i am unsure how to fix this
#898 [14:03] * Rexuranium [webchat@75-134-136-63.dhcp.roch.mn.charter.com] has quit. (Client Quit)
#899 [14:04] * samzi [webchat@c-68-47-78-26.hsd1.mn.comcast.net] has joined #minecrafthelp
#900 [14:04] <Diamond13579> does anyone have some advice to help with this issue?
#901 [14:07] <Capfan67> Diamond13579, I am just stepping out. However, "Connection timed out" means the server didn't answer. If this is a LAN server or "Open to LAN" question, turn off AV/Firewall to test. If it's over the internet, it means the server isn't running, isn't port forwarded correctly, or you have the wrong address.
#902 [14:07] <Diamond13579> thank you very much Capfan67
#903 [14:07] <samzi> Every time I hit play on the launcher I get a message saying the game crashed.
#904 [14:08] <Diamond13579> the server is running but it won't let me in. allow me to retry some other things
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#906 [14:08] * Enzo [webchat@110-244-230-181.cab.prima.com.ar] has quit. (Quit: webchat.esper.net)
#907 [14:09] * Diamond13579 [webchat@76.165.42.191] has quit. (Quit: webchat.esper.net)
#908 [14:12] <Capfan67> samzi, do you get an error number or description, or just "not responding?"
#909 [14:14] * keag360 [webchat@73.109.63.114] has joined #minecrafthelp
#910 [14:18] <keag360> Hey, I'm trying to login to my minecraft account but it says invalid username or password, and when I go to mojang to login it says the same thing, I tried to request a password reset but it said "Invalid Email Address", I tried to go register a new account just to see if my email was being used and it said "There's already another account register
#911 [14:18] <keag360> ed with *My Email*. Please use a different email address." This started last night, I tried every couple of hours but it still said the same thing, tried this morning, didn't work, please help, Thank you.
#912 [14:18] * Diamond13579 [webchat@76.165.42.191] has joined #minecrafthelp
#913 [14:18] <Diamond13579> I have returned and the last set of advice sadly did not work
#914 [14:20] <Diamond13579> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. This is the issue and i have restarted my connection and minecraft. any advice? the server is up and i have two friends currently on it.
#915 [14:20] <urielsalis> Diamond13579, what IP are you connecting to?
#916 [14:20] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has joined #minecrafthelp
#917 [14:20] <Rob> ugh
#918 [14:20] <Rob> i'm back here again
#919 [14:20] * BriannaB [webchat@71-208-150-252.ftmy.qwest.net] has joined #minecrafthelp
#920 [14:20] <Rob> this is the 3rd time this weekend i've been in here
#921 [14:21] <Rob> im still crashing
#922 [14:21] <Rob> and its always been "atio6axx.dll+0xec99d0"
#923 [14:21] <Diamond13579> play.fallofanempire.com
#924 [14:21] <Diamond13579> play.fallofanempire.com:25565 urielsalis
#925 [14:21] <Rob> thats always been the problematic frame
#926 [14:21] <Rob> Diamond13579why advertise
#927 [14:21] <Rob> lmao
#928 [14:21] <samzi> I get an error message and a crash report.
#929 [14:21] <urielsalis> Rob, I asked him for that
#930 [14:21] <Rob> oh
#931 [14:21] <BriannaB> I've tried to download Minecraft and the game keeps on saying it has crashed when launching it up.
#932 [14:22] <Rob> wasn't here then
#933 [14:22] <urielsalis> ??> Diamond13579 tools/hjt
#934 [14:22] <Absol> Diamond13579: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#935 [14:22] <Absol> Diamond13579: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#936 [14:22] <urielsalis> ??> BriannaB launcher/log
#937 [14:22] <Absol> BriannaB: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#938 [14:22] <Rob> all i need fixed is this: atio6axx.dll+0xec99d0
#939 [14:22] <Rob> i've googled it
#940 [14:22] <urielsalis> Rob, are you using any overlays?
#941 [14:22] <Rob> i've sent the crash report on minecraft forum
#942 [14:22] <Rob> and i've sent the crash report here twice
#943 [14:22] <Rob> is 5zig mod an overlay?
#944 [14:22] <Rob> i wouldn't assume so
#945 [14:22] <Rob> i have information shit enabled
#946 [14:22] <Absol> Rob: Please keep it civil
#947 [14:23] <Rob> that shows on my screen
#948 [14:23] <Rob> oh didnt know i couldnt swear
#949 [14:23] * coco [webchat@92.184.96.13] has joined #minecrafthelp
#950 [14:23] <urielsalis> Rob, turn off that
#951 [14:23] <urielsalis> ??> Rob mods
#952 [14:23] <Absol> Rob: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#953 [14:23] <Absol> Rob: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#954 [14:23] <Rob> never had problems with before though
#955 [14:23] <keag360> Thats probably why your crashing.
#956 [14:23] <Rob> so i don't know if its that
#957 [14:23] * keag360 [webchat@73.109.63.114] has quit. (Quit: webchat.esper.net)
#958 [14:24] <Rob> i haven't downloaded any new mods inbetween when i played minecraft a while ago
#959 [14:24] <Rob> and now
#960 [14:24] <Rob> and a while ago i didn't have this problem
#961 [14:24] <coco> hello looking to play minecraft again after some years, but can remember my username which seems to be a must have to migrate from a minecraft account to a mojang, someone has a hint ?
#962 [14:24] <urielsalis> Rob, we dont help with mods, follow the instructions on a fully vanilla 1.13.2 install
#963 [14:24] <urielsalis> coco, what do you think it might be?
#964 [14:25] <coco> really no idea its been years since i played last
#965 [14:25] <Rob> i've asked on minecraft forums twice now and never get help
#966 [14:25] <urielsalis> ??> coco account/send-email
#967 [14:25] <Absol> coco: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#968 [14:25] <Absol> coco: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#969 [14:25] <Rob> i show a crash report, what mods i'm using, etc.
#970 [14:25] <urielsalis> Rob, do it on a fully vanilla install
#971 [14:26] <Rob> i don't know how to figure that part out
#972 [14:26] <Rob> i don't get the crash on other versions as far as i know
#973 [14:26] <urielsalis> Rob, in the launcher, create a new profile
#974 [14:26] <Rob> but on 1.8.9 it just happens at random times
#975 [14:26] <coco> k thanks
#976 [14:26] <Rob> i know what you mean
#977 [14:26] <urielsalis> Rob, then it is 5zig
#978 [14:26] <urielsalis> Rob, We only help with unmodded 1.13.2 here
#979 [14:27] <Rob> last time the most success i got was being linked to an article that was on hopperminecraft
#980 [14:27] <Rob> and that article didn't make sense
#981 [14:27] <Rob> and the video at the bottom didn't load
#982 [14:27] <urielsalis> There arent any videos on hopper.minecraft.net
#983 [14:27] <Rob> so on that website it said if you need technical support come here
#984 [14:28] <Rob> on one of the articles it said that theres a video guide
#985 [14:28] <Rob> i'll show you
#986 [14:28] * Jpick [webchat@174.128.250.26] has joined #minecrafthelp
#987 [14:29] <Rob> i was told to reinstall my drivers
#988 [14:29] <Rob> which i've tried i dont know how many times
#989 [14:29] <Rob> to no avail
#990 [14:29] <urielsalis> Rob, I know, I read the logs
#991 [14:29] <BriannaB> https://paste.ubuntu.com/p/xvSFXpSSHY/
#992 [14:29] <Rob> heres the article i'm talking about: http://hopper.minecraft.net/help/guides/drivers/amd-manual-install/
#993 [14:29] <Jpick> Hello! I am trying to change account names to something that recently became available and it says it is taken! do you have any adiivce on how i can fix this issue?
#994 [14:29] <urielsalis> Rob, What you have to do is play in 1.13.2, without any mods
#995 [14:29] <Rob> "For reference, the following video demonstrates the install process"
#996 [14:29] <Rob> i know
#997 [14:29] <urielsalis> Jpick, what name?
#998 [14:29] <Rob> i've tried that
#999 [14:29] <Jpick> Id rather not share here
#1000 [14:29] <Rob> 1.13.2 isn't compatible with any servers at all lmao
#1001 [14:30] <Jpick> for risk someone may take it
#1002 [14:30] <Rob> only ones with 1.9 combat
#1003 [14:30] <Rob> on that article
#1004 [14:30] <Rob> http://hopper.minecraft.net/help/guides/drivers/amd-manual-install/
#1005 [14:30] <urielsalis> Rob, actually, the 1.8.9 servers are a small minority
#1006 [14:30] <Rob> the video at the bottom is broken
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#1008 [14:30] <urielsalis> Rob, If it doesnt happen in 1.13.2, we cannot help you here
#1009 [14:30] <Rob> not nessecarily
#1010 [14:30] * squiggy [Mibbit@193.sub-174-217-10.myvzw.com] has joined #minecrafthelp
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#1012 [14:30] <Jpick> is there a way to pm the name im looking for?
#1013 [14:30] <Rob> hypixel is a 1.8.9 server
#1014 [14:31] <urielsalis> Jpick, /msg urielsalis <your message>
#1015 [14:31] <urielsalis> Rob, its not
#1016 [14:31] <BriannaB> Hi! So, I just pasted the entire log onto the website and I don't really understand why it says fatal? https://paste.ubuntu.com/p/xvSFXpSSHY/ I was wondering if you guys could help explain what's going on and why it's crashed?
#1017 [14:31] <Rob> yes
#1018 [14:31] <Rob> it is
#1019 [14:31] * urielsalis kicked Rob from #minecrafthelp (Reason: ob :If it doesnt happen in 1.13.2, we cannot help you)
#1020 [14:31] <urielsalis> ??> BriannaB win/dxdiag
#1021 [14:31] <Absol> BriannaB: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1022 [14:31] * Rob [webchat@99-195-114-173.dyn.centurytel.net] has joined #minecrafthelp
#1023 [14:31] <Rob> but the version isn't the problem l-l
#1024 [14:32] <urielsalis> Jpick, might take some minutes for the cache to expire
#1025 [14:32] <Rob> minecraft forum hasn't been any help at all
#1026 [14:32] <Rob> i've asked twice there
#1027 [14:32] * urielsalis kicked Rob from #minecrafthelp (Reason: ob :We cannot help you on 1.8.9 or modded, go to minecraftforums.net)
#1028 [14:33] <Jpick> well because of the ridiculousness that is mojang someone else claimed it just now, even though i was claiming it the moment it waws availble
#1029 [14:33] <Jpick> so thanks and bye
#1030 [14:33] * Jpick [webchat@174.128.250.26] has quit. (Client Quit)
#1031 [14:37] <BriannaB> https://paste.ubuntu.com/p/RpqT92KPfv/
#1032 [14:41] <tyteen4a03> BriannaB: your computer is too old for MC
#1033 [14:44] <BriannaB> Too old? I don't understand how that'd be making it crash. It worked just fine before up until now. So, I don't get that. Plus, I have Windows 10.
#1034 [14:44] <urielsalis> BriannaB, There are no drivers for Windows 10 either, so you will need to downgrade to Windows 7
#1035 [14:45] <BriannaB> Who reimburses my credit card?
#1036 [14:45] * samzi [webchat@c-68-47-78-26.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1037 [14:45] * harddisco [webchat@cpc1-warw18-2-0-cust468.3-2.cable.virginm.net] has joined #minecrafthelp
#1038 [14:45] <BriannaB> Cause, I paid for this.
#1039 [14:45] <tyteen4a03> ??> BriannaB account/refund
#1040 [14:45] <Absol> BriannaB: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1041 [14:45] <tyteen4a03> BriannaB: it is up to Mojang however as you did not read the minimum requirements before purchasing
#1042 [14:45] * harddisco [webchat@cpc1-warw18-2-0-cust468.3-2.cable.virginm.net] has quit. (Client Quit)
#1043 [15:00] * Sushi3 [webchat@181-163-61-236.baf.movistar.cl] has joined #minecrafthelp
#1044 [15:01] <Sushi3> i buy minecraft java edition by mistake
#1045 [15:01] <Sushi3> i really need windows edition
#1046 [15:01] <urielsalis> ??> Sushi3 account/refund
#1047 [15:01] <Absol> Sushi3: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1048 [15:03] <Sushi3> ?
#1049 [15:03] <Sushi3> my account?
#1050 [15:05] <Sushi3> i buy minecraft java edition by mistake.I really need windows edition
#1051 [15:06] * Vortex [webchat@213.205.241.213] has joined #minecrafthelp
#1052 [15:06] <urielsalis> Sushi3, follow the instructions Absol gave you
#1053 [15:07] <Vortex> hello
#1054 [15:07] <Vortex> my file or directory is corrupted and unreadable.
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#1056 [15:11] <Vortex> anyone here?
#1057 [15:12] * Vortex [webchat@213.205.241.213] has quit. (Quit: webchat.esper.net)
#1058 [15:21] * Phizzac [webchat@qubcpq0336w-lp140-01-174-92-39-48.dsl.bell.ca] has joined #minecrafthelp
#1059 [15:31] * stephie [webchat@104.251.79.34] has joined #minecrafthelp
#1060 [15:33] <stephie> I bought minecraft when it was still in beta like 9 years ago. The email that it connected to my account is no longer a valid email address. I cannot even recover it because outlook does not recognize the email address. I let my nephew use my account a few years back because I had stopped playing, he changed the username of the character, and I can
#1061 [15:33] <stephie> not get passed the security questions to log in to edit my account. I don't know what to do here.
#1062 [15:34] <tyteen4a03> stephie: how did you pay for MC?
#1063 [15:34] <stephie> 9 years ago? With an old debit card I no longer have. =/
#1064 [15:35] <tyteen4a03> ??> stephie account/send-email
#1065 [15:35] <Absol> stephie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1066 [15:35] <stephie> It was like 5 bucks then
#1067 [15:35] <Absol> stephie: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1068 [15:35] <tyteen4a03> ??> stephie account/trans-id/dibs
#1069 [15:35] <Absol> stephie: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1070 [15:35] <Absol> stephie: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#1071 [15:35] <stephie> I really can't remember. I was in college then and it was so long ago. Thanks for the advice. I have opened up a support ticket, but the e mail suggested to try here as well.
#1072 [15:42] * MrDarkmark [webchat@toroon0812w-lp130-02-64-229-207-92.dsl.bell.ca] has joined #minecrafthelp
#1073 [15:43] <MrDarkmark> guys
#1074 [15:43] <MrDarkmark> question
#1075 [15:43] <MrDarkmark> so I was in here before
#1076 [15:43] * Josh0 [webchat@81.144.216.242] has joined #minecrafthelp
#1077 [15:44] <MrDarkmark> and one guy told me to do the run>app data>.minecraft>and delete everything but saves
#1078 [15:44] <MrDarkmark> and that worked for a while
#1079 [15:44] <MrDarkmark> but now it's crashing again
#1080 [15:45] <MrDarkmark> https://paste.gg/p/anonymous/3b3f3a7486ad4475984f1b3ddd3cc1be/files/23f1d0ea30cf407c9e114e9ddedcd46b/raw
#1081 [15:45] <urielsalis> MrDarkmark, one moment
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#1083 [15:45] <urielsalis> MrDarkmark, is that after the game crashes?
#1084 [15:45] <MrDarkmark> no
#1085 [15:45] <urielsalis> MrDarkmark, we need the log after the game crashes
#1086 [15:46] <MrDarkmark> https://paste.gg/p/anonymous/55fa8315a562413daa39e6d0d1e24d82/files/3c55b39ff2c64d05ae59a57b3f691cd7/raw
#1087 [15:46] <MrDarkmark> urielsalis
#1088 [15:46] * helpaboi [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#1089 [15:46] <urielsalis> ??> MrDarkmark av/adwcleaner
#1090 [15:46] <Absol> MrDarkmark: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1091 [15:47] <Absol> MrDarkmark: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1092 [15:47] <helpaboi> i cant get into my game it keeps crashing and saying its not responding
#1093 [15:47] <urielsalis> ??> helpaboi av/adwcleaner
#1094 [15:47] <Absol> helpaboi: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1095 [15:47] <Absol> helpaboi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1096 [15:47] * Fizey [webchat@135-23-125-167.cpe.pppoe.ca] has joined #minecrafthelp
#1097 [15:47] <MrDarkmark> you're saying I have malware on my computer?
#1098 [15:48] * helpaboi [webchat@c-98-223-73-219.hsd1.in.comcast.net] has quit. (Client Quit)
#1099 [15:48] <urielsalis> MrDarkmark, PremierOpinion is the most common cause, and adwcleaner removes it
#1100 [15:49] <Fizey> hello I have an error with minecraft where I get disconnected because of badly compress packet "Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 67 is below server threshold of 256"
#1101 [15:49] <MrDarkmark> what is premieropinion
#1102 [15:49] <urielsalis> Fizey, from which service?
#1103 [15:49] <urielsalis> Fizey, server*
#1104 [15:49] <urielsalis> MrDarkmark, malware
#1105 [15:49] <Fizey> Mineplex
#1106 [15:49] <urielsalis> Fizey, on which game version?
#1107 [15:49] <Fizey> 1.13.2
#1108 [15:50] <urielsalis> ??> Fizey tools/hjt
#1109 [15:50] <Absol> Fizey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1110 [15:50] <Absol> Fizey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1112 [15:52] * NotPhalanx [webchat@S0106c8fb2658a2cb.vf.shawcable.net] has joined #minecrafthelp
#1113 [15:52] <NotPhalanx> Hello
#1114 [15:52] <NotPhalanx> I need help with something
#1115 [15:52] <Phizzac> Hi The sensibility only on my minecraft accelerate sometime for no reason.
#1116 [15:53] <NotPhalanx> Can you help me please
#1117 [15:53] <urielsalis> NotPhalanx, with?
#1118 [15:53] <Fizey> urielsalis https://paste.ubuntu.com/p/3ZgbNdZWpq/
#1119 [15:53] <Phizzac> urielsalis https://medal.tv/clips/3539712
#1120 [15:54] <Phizzac> woups
#1121 [15:54] <Phizzac> sorry
#1122 [15:54] <urielsalis> Fizey, were you downloading or seeding on utorrent?
#1123 [15:54] <Phizzac> https://paste.ubuntu.com/p/jYGQMvjyyx/
#1124 [15:54] <NotPhalanx> urielsalis Every single server says "cannot connect" I tried reinstalling, rebooting my computer, and messing with my firewall but nothings working! Even direct connect won't work!
#1125 [15:54] <Fizey> Not right now uTorrent isnt open but I was about last week
#1126 [15:55] <urielsalis> NotPhalanx, what happens when you try with mctest.ae97.net?
#1127 [15:55] <urielsalis> Fizey, Seeing torrents sometimes takes all your bandwith and might cause those errors
#1128 [15:55] <NotPhalanx> What is that site? urielsalis
#1129 [15:55] <urielsalis> NotPhalanx, its a server
#1130 [15:55] <NotPhalanx> i will try
#1131 [15:55] <Fizey> How would it take up my bandwith if uTorrent is not running?
#1132 [15:56] <urielsalis> Fizey, it shows as running in HJT
#1133 [15:56] <Fizey> Hmmm that's strange Ill see if I can find it in task manager
#1134 [15:56] * bboy [webchat@cpe-60-226-176-212.wwui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#1135 [15:56] <NotPhalanx> urielsalis that server won't even work
#1136 [15:57] <urielsalis> NotPhalanx, what message you get?
#1137 [15:57] <Fizey> Should I uninstall uTorrent? I don't see it running anywhere :p
#1138 [15:58] <NotPhalanx> it says "io.netty.channel.AbstractChannel$AnnotatedSocketException: Permission denied: no further information urielsalis
#1139 [15:58] <urielsalis> ??> NotPhalanx tools/hjt
#1140 [15:58] <Absol> NotPhalanx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1141 [15:58] <Absol> NotPhalanx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1142 [15:58] <urielsalis> Fizey, should be fine'
#1143 [15:58] <urielsalis> Fizey, what happens when you try mctest.ae97.net?
#1144 [16:00] <Fizey> Sorry I forgot to mention this issue mainly happens on Mineplex like I said, but has only happened one time on hypixel it hasn't happened on any other server I play urielsalis
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#1146 [16:00] <Fizey> But on the server you linked I am connected and in just fine
#1147 [16:00] <bboy> Can anyone help with Minecraft on Macs?
#1148 [16:01] <urielsalis> bboy, what issue are you having?
#1149 [16:01] <urielsalis> Fizey, both mineplex and hypixel use modified server software, so they have some issues
#1150 [16:02] <bboy> Minecraft works on the admin account on our Mac. I have setup an account for my son which gives him access to Minecraft and has worked for months. But now Minecraft Launcher says "Unable to start Minecraft, if you are running from a DMG, please drag to Applications and try again.
#1151 [16:02] <Fizey> I thought so since my hardware is good but my only confusion is that this error doesn't happen to my friends on mineplex urielsalis
#1152 [16:02] <urielsalis> bboy, have you tried reinstalling from minecraft.net/download? A auto update might have broken the permissions
#1153 [16:03] <bboy> I have reinstalled Minecraft about three times yesterday, and it's still working on admin. I've removed from his controls and re-added and restarted, but still same error.
#1154 [16:03] <urielsalis> Fizey, they use bungeecord, meaning they have multiple servers instead of just one. You might have landed on a buggy one
#1155 [16:03] <urielsalis> bboy, what happens if you try installing it from his account?
#1156 [16:04] * BruhPlz [webchat@S0106f0f249deda63.vc.shawcable.net] has joined #minecrafthelp
#1157 [16:04] <bboy> Sorry I have to take him to school. Sorry for wasting your time.
#1158 [16:04] <Fizey> Thank you urielsalis
#1159 [16:05] <BruhPlz> Hello, im trying to connect via lan but i keep getting io.netty error messages
#1160 [16:05] <urielsalis> bboy, if you dont manage to fix it, make a report in bugs.mojang.com :)
#1161 [16:05] * Melody [webchat@075-183-038-245.res.spectrum.com] has joined #minecrafthelp
#1162 [16:05] <urielsalis> BruhPlz, to what IP you are connecting to?
#1163 [16:06] <BruhPlz> my home's ip, or do you want to know the actual ip address?
#1164 [16:06] * uukh [webchat@24.171.198.5] has joined #minecrafthelp
#1165 [16:06] <urielsalis> BruhPlz the actual IP you are connecting to
#1166 [16:06] * asuinf [webchat@c-24-30-33-90.hsd1.ga.comcast.net] has joined #minecrafthelp
#1167 [16:06] <BruhPlz> 96.49.103.192
#1168 [16:06] <asuinf> yo
#1169 [16:07] <asuinf> im trying to log into my account and it keeps saying that my login is invalid
#1170 [16:07] <urielsalis> BruhPlz, and the server is in the same network?
#1171 [16:07] <urielsalis> asuinf, have you tried resetting your password?
#1172 [16:07] <asuinf> and when i try to do forgot password i just never get the email
#1173 [16:07] <Melody> When I try to run Minecraft it just appears with Error: org.lwjgl.LWJGLException: Pixel format not accelerated. Does anyone know how to solve this?
#1174 [16:07] <asuinf> yeh dog ive been trying
#1175 [16:07] <urielsalis> ??> asuinf account/send-email
#1176 [16:07] <Absol> asuinf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1177 [16:07] <Absol> asuinf: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1178 [16:07] <urielsalis> ??> Melody win/dxdiag
#1179 [16:07] <Absol> Melody: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1180 [16:07] <asuinf> i dont have the transaction id i bought my account in like 2010
#1181 [16:07] <BruhPlz> yes, i opened my single player world to lan and both computers are on the same network
#1182 [16:08] <asuinf> i just bought a realm with the account tho
#1183 [16:08] <asuinf> like not even a week ago
#1184 [16:08] <asuinf> and now i cant even cancel the subscription
#1185 [16:08] <urielsalis> BruhPlz, in that case, you need to connect to the local IP, not the public one
#1186 [16:08] <urielsalis> ??> asuinf account/trans-id
#1187 [16:08] <Absol> asuinf: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1188 [16:09] * PandaGaming22 [webchat@cpc1-cmbg20-2-0-cust537.5-4.cable.virginm.net] has joined #minecrafthelp
#1189 [16:09] <PandaGaming22> my minecraft keeps opening the old launcher yet i uninstalled the old one and got the new one
#1190 [16:09] <uukh> hey, i tried to download minecraft 1.0 (java) and i got an error message
#1191 [16:10] <urielsalis> uukh, 1.0?
#1192 [16:10] <urielsalis> ??> PandaGaming22 win/reinst
#1193 [16:10] <Absol> PandaGaming22: You may need to reinstall the locally installed files that Minecraft puts into place.
#1194 [16:10] <Absol> PandaGaming22: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1195 [16:10] <uukh> version 1.0
#1196 [16:10] <asuinf> i mean all the accounts related to that purchase no longer exist
#1197 [16:10] <PandaGaming22> i have it in a custom folder tho
#1198 [16:10] <asuinf> it was nearly 10 years ago
#1199 [16:11] <urielsalis> PandaGaming22, old launcher might still have files in .minecraft
#1200 [16:11] <BruhPlz> urielsalis it's working now, thanks a bunch!
#1201 [16:11] <urielsalis> asuinf, contact them for alternate verification methods
#1202 [16:11] <PandaGaming22> ah oki
#1203 [16:11] <asuinf> oh alright
#1204 [16:11] <asuinf> that has been done
#1205 [16:11] <PandaGaming22> i will try now
#1206 [16:13] <asuinf> i literally reset the password less than a week ago too
#1207 [16:13] <asuinf> no issues
#1208 [16:13] <PandaGaming22> yay it worked thank you
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#1211 [16:15] <PandaGaming22> it it normal to do that then urielsalis
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#1216 [16:19] <Melody> Someone sent instructions for how to resolve the problem on Pixel Format Not Accelerated and I am unsure on what to do now.
#1217 [16:19] <urielsalis> Melody, give us the link
#1218 [16:19] <Melody> The DxDiag report?
#1219 [16:20] * TheSilentLink [~TheSilent@host81-132-13-207.range81-132.btcentralplus.com] has joined #minecrafthelp
#1220 [16:21] <urielsalis> Melody, yes
#1221 [16:21] <Melody> Okay, I sent it.
#1222 [16:22] <urielsalis> Melody, download and install the first link here https://downloadcenter.intel.com/download/25620
#1223 [16:22] <Melody> Okay.
#1224 [16:24] <Phizzac> Urielsalis can you help me?
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#1226 [16:28] * Potato is now known as Guest52269
#1227 [16:28] <Melody> It say's my computer does not meet he requirements. urielsalis
#1228 [16:28] <Melody> *The
#1229 [16:29] <urielsalis> Melody, can you send me your dxdiag again?
#1230 [16:29] <Melody> Sent it.
#1231 [16:31] <asuinf> is there anything i can do to access my account in any way because the mojang support says itll take like a month to respond and id rather not end up paying for the realm again
#1232 [16:33] <Guest52269> Sorry if im interupting anything, but,i'm just confused. It won't let me into servers and it says either "Failed to authenticate your connection!" or "Not authenticated with Minecraft.net"
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#1235 [16:36] <urielsalis> ??> Guest52269 tools/hjt
#1236 [16:36] <Absol> Guest52269: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1237 [16:36] <Absol> Guest52269: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1239 [16:37] <urielsalis> Melody, you need to go to Dell support page and download the drivers from there
#1240 [16:37] <Melody> Okay, thank you for the help.
#1241 [16:37] <Melody> Okay, thank you for the help.
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#1244 [16:43] <JohnRLump> When I try to launch Minecraft the program boots up then says its not responding. I've reinstalled the game twice. When I try to boot it up with optifine no tab will open at all. but when I try again it says it is running but Task manager says nothing is running. What can I do to boot it up?
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#1249 [16:56] <frustrated> how can I get around the Java (TM) Platform Binary SE issue?
#1250 [16:57] <frustrated> when trying to start up the game
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#1253 [17:07] <iD4rkMC> asd
#1254 [17:09] <iD4rkMC> Can someone help me please?
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#1257 [17:10] * Ataros_ [webchat@host-37-190-156-246.dynamic.mm.pl] has joined #minecrafthelp
#1258 [17:11] <iD4rkMC> I have a problem entering my account :c
#1259 [17:11] <tyteen4a03> iD4rkMC: what happens when you try?
#1260 [17:12] <Ataros_> Hey I have problem with my minecraft skin. It shows on single but not on multi I'm playing on vanilla 1.12.2 olso server has enabled skins
#1261 [17:12] <iD4rkMC> I get the password is wrong
#1262 [17:13] <iD4rkMC> I can not enter the game, minecraft.net and mojang :c
#1263 [17:14] <tyteen4a03> ??> iD4rkMC login/throttle
#1264 [17:14] <Absol> iD4rkMC: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1265 [17:14] <Absol> iD4rkMC: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1266 [17:16] <Ataros_> I have minecraft premium if anyone would ask
#1267 [17:19] <iD4rkMC> well I can not log into my account for a few weeks
#1268 [17:19] <iD4rkMC> I sent them an email but they never answered me
#1269 [17:20] <iD4rkMC> :c
#1270 [17:20] <iD4rkMC> :c
#1271 [17:21] * Ataros_ [webchat@host-37-190-156-246.dynamic.mm.pl] has left #minecrafthelp
#1272 [17:21] <tyteen4a03> iD4rkMC: they are currently having a 3-week backlog, be patient
#1273 [17:23] <iD4rkMC> ok :c
#1274 [17:25] <iD4rkMC> tranks
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#1277 [17:31] <neko8> I can't login to minecraft. Because the email of the reissue of the password cannot reach. Why don't you reach me?
#1278 [17:32] <JimMilton> I've got an incredibly fun issue with my account. I can log into my account on the launcher and play the game just fine, but, to change my username or my skin, I'm asked to input my security answers. Only problem is, I only one one of the answers. However, I can't reset them either, because the email attached to the account doesn't exist anymore. I
#1279 [17:32] <JimMilton> t was made on an AOL kids program where parents could control the email, but AOL discontinued the program and now my email doesn't exist. So my account is attached to a ghost email. To make matters worse, I don't have the gift card I used to buy the game. Any ideas?
#1280 [17:32] * Quinn [webchat@cpe-98-148-164-215.socal.res.rr.com] has joined #minecrafthelp
#1281 [17:32] <Quinn> can i please get my name switched?
#1282 [17:33] <JimMilton> That should be something you can do from the mojang website.
#1283 [17:33] <Quinn> my little brother went on my account and switched the name, which im not very happy about and was wondering if i could get it switched back
#1284 [17:34] <Quinn> Yeah I was eating dinner last night and my brother went on my account because I was going to switch my name to something else that i liked but he liked this name (glong_pl) and switched it without my permission or my authority
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#1286 [17:35] <JimMilton> This link should do it
#1287 [17:35] <JimMilton> https://account.mojang.com/login
#1288 [17:35] <Quinn> nono
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#1293 [17:51] <Josh4> hi i am no longer able to get into the email my account was setup with so i cant reset the password to the account but i know the security questions if that means anything
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#1300 [18:23] <mnp> Hello?
#1301 [18:24] <mnp> Ok, so basically. Im downloading an up date
#1302 [18:24] <mnp> and its giving me an error
#1303 [18:24] <mnp> im on the pc version
#1304 [18:24] <mnp> im on the pc version
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#1307 [18:44] * zapere [webchat@cpe-70-95-35-99.san.res.rr.com] has joined #minecrafthelp
#1308 [18:45] <zapere> is there anyway that i can find out the email that is connected to my account just through my username
#1309 [18:45] * Pebbles [webchat@172-11-252-77.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1310 [18:45] <Pebbles> Hey i need some help
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#1314 [18:52] * JP [webchat@c-174-53-76-253.hsd1.va.comcast.net] has joined #minecrafthelp
#1315 [18:52] <JP> I will like to recover my minecraft account
#1316 [18:54] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#1317 [18:55] <dawson612> Hello. I was looking at the Launcher_Log file to try to find why Minecraft woudln't run. It said [0224/175152:ERROR:LocalVersionProvider.cpp(140)] Version doesn't have a json file.
#1318 [18:55] <dawson612> There is a JSON file in it
#1319 [18:56] * JP [webchat@c-174-53-76-253.hsd1.va.comcast.net] has quit. (Client Quit)
#1320 [18:57] <dawson612> I could send the launcher log inputs
#1321 [18:59] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1322 [19:01] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#1323 [19:01] <dawson612> https://pastebin.com/4i4qecCX
#1324 [19:01] <dawson612> these are the launcher logs
#1325 [19:01] <dawson612> It says there is no JSON file
#1326 [19:04] * Sam [webchat@ip184-187-185-105.sb.sd.cox.net] has joined #minecrafthelp
#1327 [19:04] <Sam> hi
#1328 [19:05] <dawson612> hello
#1329 [19:05] <Sam> I teleported to a random number like for example: /tp 53480583413846134789103651075 -5371805715071857288578210758 73819057891507851785 and now when I go on to that realm my game just freezes
#1330 [19:06] <dawson612> Sam too big of tp amount?
#1331 [19:06] <dawson612> perhaps an integer overflow
#1332 [19:06] * BlueJay [webchat@c-68-49-219-152.hsd1.mi.comcast.net] has joined #minecrafthelp
#1333 [19:06] <Sam> yeah
#1334 [19:06] * a_person [webchat@c-73-131-196-62.hsd1.ut.comcast.net] has joined #minecrafthelp
#1335 [19:06] <a_person> hey fam squad
#1336 [19:07] <Sam> hi
#1337 [19:07] <dawson612> anyways my minecraft keeps freezing on the Mojang logo
#1338 [19:07] <BlueJay> Hey, Im having some trouble downloading 1.13.2
#1339 [19:07] <dawson612> Could someone help?
#1340 [19:07] <BlueJay> It wont install certain files properly or something
#1341 [19:07] <Sam> what do I do?
#1342 [19:07] <dawson612> Sam I think the world may have broken forever
#1343 [19:07] <a_person> but yeah my game keeps crashing the second i go into a world
#1344 [19:07] <Sam> really?
#1345 [19:07] <dawson612> Yes
#1346 [19:07] <dawson612> It's possible
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#1348 [19:08] <Sam> ok thanks
#1349 [19:08] <dawson612> idk tho
#1350 [19:08] <dawson612> i'm not a helper
#1351 [19:08] <a_person> i think my computer isnt able to handle the data
#1352 [19:08] <dawson612> COuld someone help?
#1353 [19:08] <a_person> wait are my messages going through?
#1354 [19:08] <Sam> so what is your problem dawson612?
#1355 [19:08] <dawson612> My minecraft freezes on the mijang logo
#1356 [19:08] <dawson612> Mojang
#1357 [19:08] <Sam> when you're doing what?
#1358 [19:09] <dawson612> Launching the game
#1359 [19:09] <dawson612> I looked at the launcher log
#1360 [19:09] <Sam> oh is see
#1361 [19:09] <dawson612> It says no JSOn file is there
#1362 [19:09] <Sam> have you tried re-installing the game?
#1363 [19:09] <dawson612> yes
#1364 [19:09] <dawson612> There is a JSON file there
#1365 [19:09] <Sam> hmmmm
#1366 [19:10] <a_person> uwu
#1367 [19:10] <dawson612> I also downloaded the alternative version
#1368 [19:10] <dawson612> And disabled my antivirus
#1369 [19:10] <Sam> give me a second to try to think of what it might be, brb
#1370 [19:10] <dawson612> k
#1371 [19:11] <Sam> what computer are you using?
#1372 [19:11] <dawson612> Acer Aspire
#1373 [19:11] <dawson612> With wondows
#1374 [19:11] <tyteen4a03> ??> dawson612 tools/hjt
#1375 [19:11] <Sam> ok so the windows edition got it
#1376 [19:11] <Absol> dawson612: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1377 [19:11] <Absol> dawson612: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1378 [19:11] <dawson612> oh i've used HijackThis on another version
#1379 [19:11] <tyteen4a03> Sam: you may be able to fix this by downloading the Realm, use MCEdit to reset your position, then re-upload the realm
#1380 [19:11] <dawson612> sure
#1381 [19:12] * ags [webchat@c-174-60-24-112.hsd1.pa.comcast.net] has joined #minecrafthelp
#1382 [19:12] <ags> hello
#1383 [19:13] * Sam [webchat@ip184-187-185-105.sb.sd.cox.net] has joined #minecrafthelp
#1384 [19:13] <Sam> hello?
#1385 [19:13] <ags> my pixle format is not accelerated
#1386 [19:14] <Sam> anyone have any problems?
#1387 [19:14] <zapere> is there anyway that i can find out the email that is connected to my account just through my username
#1388 [19:14] <dawson612> https://paste.ubuntu.com/p/ngKVvnFHyW/
#1389 [19:14] <dawson612> that is the logfile
#1390 [19:14] <dawson612> Absol
#1391 [19:15] <ags> https://paste.ubuntu.com/p/DF8pcbr7x5/
#1392 [19:15] <ags> thats mine
#1393 [19:15] <ags> idk what to do i did the
#1394 [19:15] <ags> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1395 [19:15] <dawson612> what does it even do anyways
#1396 [19:15] <dawson612> oh
#1397 [19:16] <dawson612> ags I think Mojang has their own help page on that if that helps as well
#1398 [19:16] <Sam> ok, so go https://minecraft.net/en-us/ and go to alternative download
#1399 [19:16] <ags> oh thanks
#1400 [19:16] <dawson612> who
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#1402 [19:16] <dawson612> oh
#1403 [19:16] <Sam> dawson612
#1404 [19:16] <dawson612> I did
#1405 [19:16] <tyteen4a03> ??> zapere account/forgot-email
#1406 [19:16] <Sam> really?
#1407 [19:16] <dawson612> and it did the same
#1408 [19:16] <Absol> zapere: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1409 [19:17] <tyteen4a03> dawson612: uninstall: AVG, Norton
#1410 [19:17] <tyteen4a03> ??> dawson612 av/avg
#1411 [19:17] <Absol> dawson612: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#1412 [19:17] <Absol> dawson612: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#1413 [19:17] <tyteen4a03> ??> dawson612 av/norton
#1414 [19:17] <Absol> dawson612: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#1415 [19:17] * Sam [webchat@ip184-187-185-105.sb.sd.cox.net] has quit. (Client Quit)
#1416 [19:17] <dawson612> k
#1417 [19:17] <dawson612> ill disable all of it
#1418 [19:17] <dawson612> and re install minecraft
#1419 [19:18] <tyteen4a03> dawson612: no, uninstall
#1420 [19:18] <tyteen4a03> dawson612: then:
#1421 [19:18] <tyteen4a03> ??> dawson612 av/adwcleaner
#1422 [19:18] <Absol> dawson612: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1423 [19:18] <dawson612> yes
#1424 [19:18] <Absol> dawson612: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1425 [19:19] <dawson612> I have an antivirus
#1426 [19:19] <dawson612> im not using MalwareBytes
#1427 [19:19] <dawson612> but I may
#1428 [19:19] * Minecraft_support [webchat@ip184-187-185-105.sb.sd.cox.net] has joined #minecrafthelp
#1429 [19:19] <Minecraft_support> hello
#1430 [19:19] <dawson612> oh wait
#1431 [19:19] <dawson612> I will
#1432 [19:20] <Minecraft_support> does anyone have any questions/problems today?
#1433 [19:20] * ty_u [webchat@cpe-71-66-239-226.columbus.res.rr.com] has joined #minecrafthelp
#1434 [19:20] * tyteen4a03 kicked Minecraft_support from #minecrafthelp (Reason: inecraft_support :Use your real name)
#1435 [19:20] <ty_u> hello
#1436 [19:20] <tyteen4a03> hi ty_u
#1437 [19:20] <ty_u> can you help me
#1438 [19:20] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1439 [19:20] <tyteen4a03> ty_u: with?
#1440 [19:21] <ty_u> my java doesnt work and its up to date
#1441 [19:21] <tyteen4a03> ty_u: what do you mean?
#1442 [19:22] <ty_u> it says "Unable to stert java"
#1443 [19:23] <tyteen4a03> ty_u: any mods or resource pack?
#1444 [19:23] <tyteen4a03> ty_u: any mods or resource packs?
#1445 [19:24] <ty_u> does tekkit count?
#1446 [19:24] <tyteen4a03> ty_u: yes
#1447 [19:24] <tyteen4a03> ??> ty_u mods
#1448 [19:24] <ty_u> then yes
#1449 [19:24] <Absol> ty_u: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1450 [19:24] <Absol> ty_u: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
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#1452 [19:31] * Sam [webchat@ip184-187-185-105.sb.sd.cox.net] has joined #minecrafthelp
#1453 [19:31] <Sam> hi
#1454 [19:31] <tyteen4a03> hi Sam
#1455 [19:32] <Sam> I can't open a Minecraft realm because I teleported myself to a really big location
#1456 [19:32] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#1457 [19:33] <dawson612> I ran the scan
#1458 [19:33] * ty_u [webchat@cpe-71-66-239-226.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#1459 [19:33] <tyteen4a03> ??> Sam scold/pm
#1460 [19:33] <Absol> Sam: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1461 [19:33] <tyteen4a03> ??> dawson612 av/malwarebytes
#1462 [19:33] <Absol> dawson612: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1463 [19:33] <Absol> dawson612: Download it here: https://www.malwarebytes.org/
#1464 [19:33] <Absol> dawson612: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1465 [19:33] <tyteen4a03> Sam: you may be able to fix this by downloading the Realm, use MCEdit to reset your position, then re-upload the realm
#1466 [19:33] <Sam> sorry it was an accident
#1467 [19:33] <dawson612> Absol I did
#1468 [19:34] <tyteen4a03> dawson612: what have you done so far?
#1469 [19:34] <dawson612> I ran the scan
#1470 [19:34] <Sam> do I have to download MCedit
#1471 [19:34] <tyteen4a03> dawson612: what scans?
#1472 [19:34] <dawson612> with the thing
#1473 [19:34] <tyteen4a03> Sam: yes
#1474 [19:34] <tyteen4a03> dawson612: ADWCleaner?
#1475 [19:34] <Sam> ok thanks
#1476 [19:34] <dawson612> yes
#1477 [19:34] <dawson612> tyteen4a03
#1478 [19:34] <tyteen4a03> dawson612: now run a Malwarebytes scan
#1479 [19:34] <tyteen4a03> ??> dawson612 av/malwarebytes
#1480 [19:34] <Absol> dawson612: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1481 [19:34] <Absol> dawson612: Download it here: https://www.malwarebytes.org/
#1482 [19:34] <dawson612> k
#1483 [19:34] <Absol> dawson612: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1484 [19:37] <Sam> once I've opened MCedit where do I go?
#1485 [19:37] <dawson612> i'm running the scan
#1486 [19:39] * ew [webchat@cpe-71-66-239-226.columbus.res.rr.com] has joined #minecrafthelp
#1487 [19:39] <ew> my java will not open
#1488 [19:39] <tyteen4a03> Sam: hm, seems like MCedit doesn't have that feature
#1489 [19:40] <Sam> what feature?
#1490 [19:40] <ew> what does that mean
#1491 [19:40] <tyteen4a03> ??> ew irc/multitasking/!
#1492 [19:40] <Absol> ew: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#1493 [19:40] <Absol> ew: Don't respond to messages directed at other people.
#1494 [19:40] <tyteen4a03> Sam: try NBTExplorer: https://github.com/jaquadro/NBTExplorer/releases/download/v2.8.0-win/NBTExplorer-2.8.0.msi
#1495 [19:41] <tyteen4a03> ew: what do you mean by java not opening?
#1496 [19:42] <ew> when i press play it says unable to start java
#1497 [19:42] <Sam> what feature? to re-locate people?
#1498 [19:42] <tyteen4a03> Sam: yes
#1499 [19:42] <Sam> oh, r there any more solutions?
#1500 [19:42] <tyteen4a03> ??> ew mods
#1501 [19:42] <Absol> ew: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1502 [19:42] <Absol> ew: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1503 [19:42] <tyteen4a03> Sam: try NBTExplorer: https://github.com/jaquadro/NBTExplorer/releases/download/v2.8.0-win/NBTExplorer-2.8.0.msi
#1504 [19:42] <ew> no
#1505 [19:43] <Sam> ok thanks
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#1507 [19:44] <a_person> alright
#1508 [19:44] <a_person> so
#1509 [19:44] <a_person> when i try to load a world
#1510 [19:44] <Sam> .....
#1511 [19:44] <a_person> my game not responds the second i enter
#1512 [19:44] <a_person> and i think my computer cant handle it
#1513 [19:44] <tyteen4a03> a_person: does this happen if you create a brand new world?
#1514 [19:45] <a_person> unfortunatly i've tried that, along with redownloading it and doing a different update
#1515 [19:45] <tyteen4a03> a_person: and Minecraft also crashes?
#1516 [19:45] <a_person> yeah
#1517 [19:46] <tyteen4a03> a_person: are you modded? any resource packs?
#1518 [19:46] <tyteen4a03> ??> Sam win/.minecraft
#1519 [19:46] <Absol> Sam: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1520 [19:46] <a_person> nope, ive mostly played vanilla
#1521 [19:46] <tyteen4a03> Sam: actually, just go to wherever you saved the world to
#1522 [19:46] <tyteen4a03> Sam: you want to open level.dat of the world with NBTExplorer
#1523 [19:47] <tyteen4a03> ??> a_person tools/hjt
#1524 [19:47] <Absol> a_person: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1525 [19:47] <Sam> by the way tyteen, the link just downloads something that says: "there is no application to open this document"
#1526 [19:47] <Absol> a_person: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1527 [19:47] <Sam> wait what?
#1528 [19:47] <tyteen4a03> Sam: are you on Windows?
#1529 [19:47] <Sam> no on Mac :))
#1530 [19:47] <tyteen4a03> Sam: that's why; use this instead: https://irath96.github.io/webNBT/
#1531 [19:47] <Sam> thanks
#1532 [19:47] <tyteen4a03> Sam: find the level.dat of the world, then open it in there
#1533 [19:47] <a_person> alright, ill do that
#1534 [19:47] <a_person> thanks
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#1537 [19:49] * Sam [webchat@ip184-187-185-105.sb.sd.cox.net] has joined #minecrafthelp
#1538 [19:49] <Sam> It just says drop files here
#1539 [19:49] <tyteen4a03> Sam: yes, drop level.dat in there
#1540 [19:50] <Sam> where is level.dat
#1541 [19:50] <tyteen4a03> Sam: in the world you downloaded from Realms
#1542 [19:50] <Sam> ohhhhhh
#1543 [19:50] * jacob_ [webchat@75.35.177.89] has joined #minecrafthelp
#1544 [19:50] <Sam> no but its a realm
#1545 [19:50] <dawson612> I ran the scan and it came up with one error
#1546 [19:50] * Peter [webchat@99-114-85-113.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1547 [19:50] <tyteen4a03> Sam: yes, you can download your Realm world
#1548 [19:50] <Peter> I got stuck on the "Loading terrain" screen.
#1549 [19:50] <jacob_> Anyone else have troubles with sending the email to change a password on an account?
#1550 [19:50] <Sam> how?
#1551 [19:51] <Peter> the loading screen
#1552 [19:51] * Peter is now known as Guest68550
#1553 [19:51] <tyteen4a03> dawson612: which is?
#1554 [19:51] <tyteen4a03> Guest68550: does this happen on a brand new world?
#1555 [19:51] <dawson612> The malwarebytes one tyteen4a03
#1556 [19:51] <tyteen4a03> dawson612: what error is it giving you?
#1557 [19:51] <Sam> the thing is, it's not my realm
#1558 [19:51] <dawson612> It just said 1 error
#1559 [19:51] <tyteen4a03> Sam: Realms -> wrench icon -> World backups -> Download latest
#1560 [19:51] <tyteen4a03> Sam: then the realm owner will need to fix it for you
#1561 [19:51] <dawson612> a regristry error
#1562 [19:51] <Sam> ok
#1563 [19:52] <tyteen4a03> dawson612: should be OK; go ahead and run MC
#1564 [19:52] <dawson612> k
#1565 [19:52] <tyteen4a03> jacob_: what email provider are you using?
#1566 [19:52] <Guest68550> I got stuck on the "Loading terrain" screen.
#1567 [19:52] <Sam> can he email me the downloaded world?
#1568 [19:52] <Sam> or am I just dumb
#1569 [19:52] <tyteen4a03> Sam: ask them to come on here, or just tell them your problem
#1570 [19:52] <Guest68550> downloading terain
#1571 [19:52] <Sam> ok
#1572 [19:52] <tyteen4a03> Guest68550: does this happen on a brand new world?
#1573 [19:52] <Guest68550> is the errror
#1574 [19:52] <tyteen4a03> Sam: actually
#1575 [19:53] <Sam> actually?
#1576 [19:53] <tyteen4a03> Sam: yeah they'll need to come on here
#1577 [19:53] <Sam> ok xd
#1578 [19:53] <Guest68550> downloading terrain is the error for me
#1579 [19:53] <Guest68550> I got stuck on the "Loading terrain" screen.
#1580 [19:53] <tyteen4a03> Guest68550: does this happen on a brand new world?
#1581 [19:53] <Guest68550> no
#1582 [19:53] <Guest68550> it happens on like primemc
#1583 [19:53] <tyteen4a03> Guest68550: so it's just a single world that's having problems?
#1584 [19:53] <Guest68550> no
#1585 [19:54] <tyteen4a03> Guest68550: so when exactly does this happen?
#1586 [19:54] <Guest68550> servers
#1587 [19:54] <Guest68550> it freezes
#1588 [19:54] <tyteen4a03> Guest68550: try connecting to mctest.ae97.net
#1589 [19:56] <Guest68550> ok
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#1591 [20:12] * samzi [webchat@c-68-47-78-26.hsd1.mn.comcast.net] has joined #minecrafthelp
#1592 [20:14] <samzi> My game crashes when I try to start it. I get a message saying the game crashed and a crash report.
#1593 [20:27] * GuiliPopo7u7 [webchat@client-201.240.120.154.speedy.net.pe] has joined #minecrafthelp
#1594 [20:27] <GuiliPopo7u7> Hello
#1595 [20:28] <GuiliPopo7u7> I do not remember the email with which I registered my minecraft account
#1596 [20:28] <GuiliPopo7u7> help me please
#1597 [20:28] <GuiliPopo7u7> How can I retrieve my e-mail?
#1598 [20:30] <GuiliPopo7u7> hello?
#1599 [20:35] * Breakn [webchat@41.162.191.92.dynamic.jazztel.es] has joined #minecrafthelp
#1600 [20:35] <Breakn> Hello
#1601 [20:35] <Breakn> I forget my account email
#1602 [20:36] <Breakn> Bcs my last login was like 4-5 years
#1603 [20:36] <GuiliPopo7u7> I have that same problem
#1604 [20:38] <Breakn> :/
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#1607 [20:40] <Jevil_Jester> my launcher keeps failing to update, what's wrong with it?
#1608 [20:43] * alregstad [webchat@99-197-239-27.cust.exede.net] has joined #minecrafthelp
#1609 [20:44] <alregstad> how do i change my birthdate on my mojang account?
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#1612 [21:03] * kristin [webchat@24.246.236.26.res-cmts.pbg.ptd.net] has joined #minecrafthelp
#1613 [21:03] <kristin> io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable: no further information:
#1614 [21:03] <kristin> how do i fix this. just started happening tonight
#1615 [21:03] <kristin> keep getting this error message when trying to connect to my small multiplayer server
#1616 [21:08] * slacc63 [webchat@29-78-31-181.fibertel.com.ar] has joined #minecrafthelp
#1617 [21:09] <slacc63> #minecrafthelp i can`t download de 1.13.2 version
#1618 [21:10] <slacc63> The download could not be saved. close2.ogg
#1619 [21:10] * slacc63 [webchat@29-78-31-181.fibertel.com.ar] has quit. (Client Quit)
#1620 [21:40] * brent [webchat@65.99.42.207] has joined #minecrafthelp
#1621 [21:40] <brent> hello im having this error: The game crashed whilst initializing game
#1622 [21:40] <brent> The game crashed whilst initializing gameError: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1623 [21:41] <Andrio> Note to self: CTCP PLATFORM is case sensitive
#1624 [21:41] <Andrio> ??> brent win/DXDiag
#1625 [21:41] <Absol> brent: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1629 [21:48] <brent> https://paste.ubuntu.com/p/Bn74KvJbFS/
#1630 [21:59] <Andrio> brent, install this driver: https://www.nvidia.com/Download/driverResults.aspx/143231/en-us
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#1633 [22:14] <Gabe> Hi! I am having an issue trying to log-in with my account that I purchased 6 or 7 years ago. I am unable to find out which e-mail I used for it
#1634 [22:15] <Gabe> I do know what the username is and what the password most likely is, though
#1635 [22:15] * Ethan [webchat@68-188-232-221.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
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#1637 [22:15] <Ethan> Hello?
#1638 [22:15] <Ethan> is anyone there
#1639 [22:16] * Ethan [webchat@68-188-232-221.dhcp.bycy.mi.charter.com] has quit. (Client Quit)
#1640 [22:16] <Gabe> is there anyone here that can help, or is this just people who are wanting to ask questions...?
#1641 [22:21] <Gabe> is there anyone that can help with the e-mail situation? or should I just see someone/thing else regarding that issue
#1642 [22:21] <Gabe> is there anyone that can help with the e-mail situation? or should I just see someone/thing else regarding that issue
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#1645 [22:55] * Woodyxter [webchat@189.215.225.224.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#1646 [22:56] <Woodyxter> hi
#1647 [22:56] <Woodyxter> anyone can help me?
#1648 [22:56] <Woodyxter> i have a problem with my minecraft
#1649 [22:56] <Woodyxter> its about an error.
#1650 [22:56] <Woodyxter> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1651 [23:05] * ch [webchat@8.37.51.30] has joined #minecrafthelp
#1652 [23:06] <ch> I bought the game last night but my computer struggles to run it. Is there any way I can return the game. I only have about ten minutes in the game. I have tried multiple solutions but nothing has worked.
#1653 [23:06] <Andrio> ??> ch account/refund
#1654 [23:06] <Absol> ch: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1655 [23:06] <Andrio> ??> Woodyxter win/DXDiag
#1656 [23:06] <Absol> Woodyxter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1657 [23:07] * Gabe [webchat@c-73-164-192-155.hsd1.or.comcast.net] has joined #minecrafthelp
#1658 [23:08] <Gabe> I have my username but do not have access to the e-mail attached to it, so I cannot log-in or send a "forgot password" message
#1659 [23:08] <ch> My computer keeps crashing when I request to do that
#1660 [23:09] <Andrio> ch, your computer crashes on Mojang's website?
#1661 [23:09] <Andrio> Gabe, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1662 [23:10] <Gabe> all the links there send me to pages that require an e-mail
#1663 [23:11] <Andrio> Gabe, do you know the email address on the account?
#1664 [23:11] <Gabe> I cannot log-in to my account because I do not have access to the original e-mail
#1665 [23:11] * Gravy [webchat@136.61.37.246] has joined #minecrafthelp
#1666 [23:11] <Gabe> although I know the username and original password
#1667 [23:11] <ch> Oh i thought the other thing was meant for me
#1668 [23:11] <Andrio> ah
#1669 [23:11] <Andrio> though if DirectX Diagnostics also crashes your PC that's not a good sign either.
#1670 [23:12] <Gabe> I've looked in the history of all possible e-mails but none had any evidence of mojang/minecraft
#1671 [23:12] <Gravy> i need help with my game. my game wont launch because access is denied on the javaw.exe
#1672 [23:12] <ch> Yeah my computer isn't the greatest
#1673 [23:12] <ch> I was just going to delete the game but wanted to see if I could refund it
#1674 [23:13] <Andrio> Gabe, you can contact Mojang without the email address
#1675 [23:13] <Andrio> Gravy, try uninstalling the launcher and reinstalling it
#1676 [23:13] <Gravy> ive tried that
#1677 [23:14] * Jordo__JNS [webchat@186.227.116.76] has joined #minecrafthelp
#1678 [23:14] <Gabe> where do I contact Mojang without my e-mail address? Also apparently I already migrated the account from original minecraft account to Mojabng
#1679 [23:14] <Gabe> I must have done that a few years ago
#1680 [23:14] <Andrio> ??> Gabe account/send-email
#1681 [23:15] <Absol> Gabe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1682 [23:15] <Absol> Gabe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1683 [23:17] * Gravy [webchat@136.61.37.246] has quit. (Quit: webchat.esper.net)
#1684 [23:17] <Gabe> "Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email" I do not have access to my emails, the only thing I have access to is my username
#1685 [23:18] <Jordo__JNS> I can not download any snapshot because error appears.
#1686 [23:18] <Jordo__JNS> if someone can answer me please put Jordo in front of the answer I will know what it is for me
#1687 [23:18] <Andrio> Gabe, you can send it without that
#1688 [23:18] <Gabe> from which link? most either require a transaction id or e-mail
#1689 [23:19] <Andrio> and there's a link on there that may help you find the transaction ID; otherwise ask about alternative verification methods
#1690 [23:19] <Andrio> Jordo__JNS, what error?
#1691 [23:19] <ch> So is it possible to refund the game if I can't run it or am I just out the money?
#1692 [23:20] <Andrio> ch, did you read the article on refunds?
#1693 [23:20] <Gabe> the transaction ID requires me looking through an e-mail that purchased it - none of mine have that
#1694 [23:21] <Andrio> ok
#1695 [23:21] <Jordo__JNS> Could not save download. place6.ogg
#1696 [23:21] <Gabe> I purchased minecraft 6 or so years ago so I do not have that info for the ID
#1697 [23:21] <Andrio> Jordo__JNS, there should be more details there
#1698 [23:21] <Andrio> Gabe, there's a link on there that may help you find the transaction ID; otherwise ask about alternative verification methods
#1699 [23:22] <Gabe> I wish to ask about alternative verification methods - I purchased the game years ago and don't have access to any purchase or transaction messages
#1700 [23:22] <Gabe> all I have to go with is my username
#1701 [23:22] <Andrio> ok
#1702 [23:23] <Andrio> Gabe, tell Mojang that
#1703 [23:23] <Jordo__JNS> has a big text describing the error that I want to copy
#1704 [23:24] <ch> Sorry I did not read it fully. You have been a great help. Thank you. I imagine this job can be stressful and you're doing a great job. Once again, thank you.
#1705 [23:26] <Gabe> I sent Mojang an email regarding the login conflict. Is there anything else I could do aside from waiting for someone there to respond?
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#1708 [23:30] <Gabe> regardless, thank you so much for the help!
#1709 [23:30] <Jordo__JNS> example of the error at the time of saving the dawnload, every attempt of the error in a file, and when I click on download of the error in the following file.
#1710 [23:30] * Gabe [webchat@c-73-164-192-155.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1711 [23:33] <Andrio> ??> Jordo__JNS paste
#1712 [23:33] <Absol> Jordo__JNS: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1713 [23:37] <Jordo__JNS> I was giving error in the odd files, but I solved it, I just rebooted the pc
#1714 [23:38] <Jordo__JNS> thanks for everything
#1715 [23:52] * Adrian [webchat@static138-206.mimer.net] has joined #minecrafthelp
#1716 [23:55] * Maki [webchat@cpe-67-243-156-74.nyc.res.rr.com] has joined #minecrafthelp
#1717 [23:56] <Maki> Each time I tried to open Launcher, I got error message as "Minecraft quit unexpectedly and I cannot do anything. Please help.
#1718 [23:57] <Adrian> tried reinstalling?
#1719 [23:57] <Maki> no, how to do that?
#1720 [23:57] <Adrian> Uninstall and Install again
#1721 [23:58] <Maki> they won't charge me again?
#1722 [23:58] <Maki> do I need to download from the site again?
#1723 [23:58] <Adrian> you will not be charged again
#1724 [23:58] <Adrian> you can use your old account
#1725 [23:59] <Maki> so, Uninstalled, and go to site, and reinstalled?
#1726 [23:59] <Maki> ok,
#1727 [23:59] <Maki> I will give a try, I am using mac, can you tell me how to uninstalled? and I won't lose data?