#1 [00:00] * notam [webchat@pool-108-27-29-71.nycmny.fios.verizon.net] has joined #minecrafthelp
#2 [00:01] * gage [webchat@76.8.161.18.IMCTV.dynamic.mis.net] has joined #minecrafthelp
#3 [00:01] <gage> https://paste.ubuntu.com/p/364hDsBYjF/ pixels not right help???
#4 [00:02] <notam> Hello friends! New minecraft launcher zip for linux install doesn't work. I can't execute the launcher and I don't see a relevant issue logged in my system. Any ideas? (fedora 29)
#5 [00:03] <notam> It was fine a couple of days ago but I downloaded again because the launcher said it was out of date
#6 [00:05] <gage> Hello? anyone there?
#7 [00:06] * Bjorn_888 [webchat@p57B74ADC.dip0.t-ipconnect.de] has joined #minecrafthelp
#8 [00:07] * Bjorn_888 [webchat@p57B74ADC.dip0.t-ipconnect.de] has quit. (Client Quit)
#9 [00:08] <gage> hello
#10 [00:08] <notam> Hey gage- read the message above the text box :)
#11 [00:09] <Andrio> ??> gage OEM/HP/prouct-number
#12 [00:09] <Andrio> ??> gage OEM/HP/product-number
#13 [00:09] <Absol> gage: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#14 [00:09] <Absol> gage: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#15 [00:10] * Maki [webchat@cpe-67-243-156-74.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#16 [00:11] <gage> QE339UA#ABA
#17 [00:11] <gage> That right, lol?
#18 [00:12] * Maki [webchat@cpe-67-243-156-74.nyc.res.rr.com] has joined #minecrafthelp
#19 [00:12] <Maki> It works, Thank you for the advise.
#20 [00:12] * Maki [webchat@cpe-67-243-156-74.nyc.res.rr.com] has quit. (Client Quit)
#21 [00:15] * KristoferDanger [webchat@37.79.38.25] has joined #minecrafthelp
#22 [00:20] * gage [webchat@76.8.161.18.IMCTV.dynamic.mis.net] has quit. (Quit: webchat.esper.net)
#23 [00:41] <notam> Solved my problem! Missing some library file- install libXScrnSaver
#24 [01:02] * TheLesserWeevil [webchat@220-240-134-229.static.tpgi.com.au] has joined #minecrafthelp
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#26 [01:16] * jonno [webchat@cpe-121-220-133-153.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#27 [01:17] <jonno> i need help with my account
#28 [01:18] <Capfan67> jonno, What help do you need?
#29 [01:19] <jonno> i forgot my security questions
#30 [01:20] <Capfan67> jonno, If you know your login credentials, and have access to your email, you can reset your security questions here: https://help.mojang.com/customer/portal/articles/2598286-resetting-security-questions
#31 [01:21] <jonno> but i don't have access to my email
#32 [01:22] <Capfan67> jonno, If you don't have access to your email to reset your security questions, and you don't know your security question answers to change your email, then you'll need to contact Mojang:
#33 [01:22] <Capfan67> ??> jonno account/send-email
#34 [01:22] <Absol> jonno: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#35 [01:22] <Absol> jonno: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#36 [01:22] <Absol> jonno: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#37 [01:25] * jonno [webchat@cpe-121-220-133-153.nb02.nsw.asp.telstra.net] has left #minecrafthelp
#38 [01:42] * Aiden [webchat@cpe-101-185-27-185.sb02.sa.asp.telstra.net] has joined #minecrafthelp
#39 [01:42] <Aiden> hello
#40 [01:43] <Aiden> My acount has recently asked me to log in but i cant. I have tried to reset password but no email shows up.
#41 [01:44] <Capfan67> Aiden, Have you checked your junk/spam folders?
#42 [01:44] <Aiden> yes
#43 [01:44] <Capfan67> Aiden, If you're not receiving Mojang system emails, you'll need to contact Mojang Support:
#44 [01:44] <Capfan67> ??> Aiden account/send-email
#45 [01:44] <Absol> Aiden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#46 [01:44] <Absol> Aiden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#47 [01:45] <Aiden> I have tried to but the transaction ID has been misplaced as the email has been deleted
#48 [01:45] <Capfan67> ??> Aiden account/trans-id
#49 [01:45] <Absol> Aiden: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#50 [01:46] <Aiden> I cant find it through paypal either
#51 [01:46] <Capfan67> Aiden, The transaction makes account recovery easy. If you can't find it, explain that to Mojang and see if there are another other options.
#52 [01:46] <Aiden> where should i explain it?
#53 [01:47] <Capfan67> Aiden, Again, the form I listed above. I'll link it again:
#54 [01:47] <Capfan67> ??> Aiden account/send-email
#55 [01:47] <Absol> Aiden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#56 [01:47] <Absol> Aiden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#57 [01:49] <Aiden> thank you, sorry for the misconceive
#58 [01:49] <Aiden> misconvenience*
#59 [01:52] * Frog3 [webchat@cpe-144-136-155-119.sjui-cr-101.wel.wa.bigpond.net.au] has joined #minecrafthelp
#60 [01:54] <Frog3> Hey Im wondering how to activate a minecon cape?
#61 [01:58] <Andrio> Frog3, you should have gotten an email about it at the address registered to your ticket.
#62 [03:03] * RagePool [webchat@bzq-109-67-23-31.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#63 [03:10] * ba7888b72413a16a is now known as ba7888b72
#64 [03:13] * dlrkgus13 [webchat@121.142.240.110] has joined #minecrafthelp
#65 [03:15] <dlrkgus13> 마인크래프트 계정에 연동 된 이메일을 잊어버렸다
#66 [03:15] <dlrkgus13> I forgot my email linked to my Minecraft account.
#67 [03:16] * dlrkgus13 [webchat@121.142.240.110] has quit. (Client Quit)
#68 [03:44] * G2 [webchat@17.125-27-211.dyn.dsl.vic.iprimus.net.au] has joined #minecrafthelp
#69 [03:48] <G2> I made a mojang account and purchased minecraft many years ago but since then i have forgotten my password. Unfortunately, I am unable to use the 'forgot password' function as the email address attached was shut down by hotmail due to inactivity.
#70 [03:48] <G2> I understand that this is a very difficult issue... just thought I'd check :)
#71 [03:48] * G2 [webchat@17.125-27-211.dyn.dsl.vic.iprimus.net.au] has quit. (Client Quit)
#72 [03:59] * Z-jef [webchat@78-22-147-253.access.telenet.be] has joined #minecrafthelp
#73 [03:59] * Charlieripa [webchat@62.20.62.209] has joined #minecrafthelp
#74 [03:59] <Z-jef> hello
#75 [04:00] <Charlieripa> I need help with my Minecon cape not showing
#76 [04:00] <Z-jef> I've been trying to buy Minecraft for a couple of days now
#77 [04:00] <Charlieripa> Ok
#78 [04:00] <Charlieripa> You need to download Minecraft after you buy it
#79 [04:00] <Z-jef> keep getting technical issues in the payment fase
#80 [04:00] <Z-jef> so still haven't been able to do the actual purchase
#81 [04:01] <Charlieripa> Hmm that sounds weird
#82 [04:02] <Z-jef> jup
#83 [04:03] <Charlieripa> Just keep on getting helped! You will have Minecraft one day!
#84 [04:03] * Z-jef [webchat@78-22-147-253.access.telenet.be] has quit. (Client Quit)
#85 [04:11] * tunksten [webchat@ip9135d44d.speed.planet.nl] has joined #minecrafthelp
#86 [04:12] * tunksten [webchat@ip9135d44d.speed.planet.nl] has quit. (Client Quit)
#87 [04:18] * CharliRipa [webchat@62.20.62.209] has joined #minecrafthelp
#88 [04:18] <CharliRipa> Help
#89 [04:49] * bildramer [~bildramer@p2003004CEA1ED9003175835D324A2C23.dip0.t-ipconnect.de] has joined #minecrafthelp
#90 [04:50] * tumbleweed [~bildramer@p2003004CEA1ED900CD13B071C7F71C61.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#91 [05:19] * tumbleweed [~bildramer@91.1.2.154] has joined #minecrafthelp
#92 [05:25] * h0anganisbae [webchat@static134-111.mimer.net] has joined #minecrafthelp
#93 [05:25] <h0anganisbae> Hello
#94 [05:26] <h0anganisbae> Anyone there?
#95 [05:32] * red6 [webchat@57.244.179.58.sta.dodo.net.au] has joined #minecrafthelp
#96 [05:32] <red6> anyone on right now?
#97 [05:35] <red6> ive got a problem with changing my account to a newer version, ive got the name and password and thats about it. i dont use the previous email for accounts anymore and i changed banks since i purchased it, so i cant find the transaction ID, i need to change the account over in order to use realms though.
#98 [05:46] <h0anganisbae> Soort
#99 [05:46] <h0anganisbae> Im here
#100 [05:46] <h0anganisbae> Sorry
#101 [05:47] * CharlieRipa [webchat@217-115-39-29.cust.bredband2.com] has joined #minecrafthelp
#102 [05:47] <CharlieRipa> Hi
#103 [05:47] <red6> heyo
#104 [05:47] <h0anganisbae> Where is
#105 [05:47] <h0anganisbae> I need help
#106 [05:47] <CharlieRipa> I redeemed my Minecon cape but didnt get it
#107 [05:47] <h0anganisbae> I forgot my email
#108 [05:47] <h0anganisbae> so i cant log in
#109 [05:47] <red6> oh, h0ang arnt you a helper?
#110 [05:48] <h0anganisbae> No?
#111 [05:48] <red6> rip :/
#112 [05:48] * CharlieRipa [webchat@217-115-39-29.cust.bredband2.com] has quit. (Client Quit)
#113 [05:58] <h0anganisbae> Helo
#114 [05:59] * blue_dip [webchat@h-221-25.A163.priv.bahnhof.se] has joined #minecrafthelp
#115 [06:02] <blue_dip> Hi, I'm trying to host a server for a friend outside my LAN. I've received a Public IP from my ISP, made port-fw in my router, and made sure to open the port in my firewall. I've even tried switching off my firewall w/o any success. The error message recieved when trying to connect to the server is io.netty.channel.AbstractChannel$AnnotatedConnectE
#116 [06:02] <blue_dip> xception: Connection refused: no further information.
#117 [06:02] <blue_dip> I've checked through a service online that my IP is indeed public (router and the online page show the same IP) and also that the port for minecraft servers is open for traffic.
#118 [06:02] <h0anganisbae> No one is there
#119 [06:02] <h0anganisbae> be patient and wait
#120 [06:03] <blue_dip> :) that's what tabs are for :)
#121 [06:13] * Lord_of_Life_ [~Lord@77.28.165.58] has joined #minecrafthelp
#122 [06:13] * Lord_of_Life [~Lord@77.28.164.150] has quit. (Ping timeout: 190 seconds)
#123 [06:37] <Greymagic27> If you know your security questions you can try to reset it here h0anganisbae : https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#124 [06:37] <Greymagic27> ??> red6 account/send-email
#125 [06:37] <Absol> red6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#126 [06:37] <Absol> red6: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#127 [06:42] <h0anganisbae> Heøøp
#128 [06:42] <h0anganisbae> Hello
#129 [06:42] <h0anganisbae> Anyone there
#130 [06:42] <h0anganisbae> ?
#131 [06:43] <Greymagic27> If you know your security questions you can try to reset it here h0anganisbae : https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#132 [06:43] <h0anganisbae> Greymagic i forgot
#133 [06:44] <Greymagic27> h0anganisbae, In that case you'll need to email mojang
#134 [06:44] <Greymagic27> ??> h0anganisbae account/send-email
#135 [06:44] <Absol> h0anganisbae: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#136 [06:44] <Absol> h0anganisbae: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#137 [06:44] <h0anganisbae> I dont have the Transaction ID
#138 [06:44] <h0anganisbae> my mom buyed it to me
#139 [06:45] <Greymagic27> h0anganisbae, Ask mojang for alternate verification methods
#140 [06:46] <h0anganisbae> I forgot all my shiet
#141 [06:46] <h0anganisbae> because i started agian
#142 [06:46] <h0anganisbae> i forgot my email password
#143 [06:47] <h0anganisbae> and my transcation id
#144 [06:47] <h0anganisbae> my mom bought it so
#145 [06:47] <h0anganisbae> idk
#146 [06:47] <Greymagic27> h0anganisbae, Email mojang with the details you have
#147 [06:50] <h0anganisbae> I dont remeber that much
#148 [06:50] <h0anganisbae> i took a random date
#149 [06:50] <h0anganisbae> because i didnt know what i was doing
#150 [06:55] * Adrian [webchat@static138-206.mimer.net] has quit. (Quit: webchat.esper.net)
#151 [06:57] <red6> admin still on?
#152 [06:58] <Greymagic27> red6, I'm not an admin but I can still help. I sent you the contact information for mojang above. Do you need me to send it again? :)
#153 [06:59] <red6> nope, thats good but i dont have the transaction ID, thats a requirement to be able to sent messages to them, isnt it?
#154 [06:59] <Greymagic27> Yea it is, let me link you to a page on how to find it
#155 [06:59] <Greymagic27> ??> red6 account/trans-id
#156 [06:59] <Absol> red6: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#157 [06:59] <red6> ive already read though that, i dont have access to the email since i delete stuff after getting it and im with a new bank now :/
#158 [07:00] <Greymagic27> red6, In that case you can ask mojang for alternate verification methods in the email
#159 [07:00] <red6> i cant email them without the ID though
#160 [07:00] <Greymagic27> red6, You can, just ask them for alternate verification methods
#161 [07:01] <red6> ook
#162 [07:01] <red6> where do i message them for that?
#163 [07:01] <Greymagic27> https://help.mojang.com/customer/portal/emails/new
#164 [07:02] <red6> transaction number needed, ment that by ID*
#165 [07:02] <Greymagic27> red6, Instead of that, ask them for the alternate methods
#166 [07:03] <red6> ohh right thats optional with this part sorry, i havnt got the accounts email anymore either
#167 [07:03] <Greymagic27> red6, You can ask them to reset that as well for you
#168 [07:04] <red6> ah alright, let me just try send a request to make sure it works :)
#169 [07:07] <red6> ok, email sent, the response will be in a month?
#170 [07:07] <Greymagic27> Sadly yea due to the backlog
#171 [07:08] <red6> ook, thanks for the help though
#172 [07:08] * red6 [webchat@57.244.179.58.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#173 [07:08] * red6 [webchat@57.244.179.58.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#174 [07:55] * cities7 [sid13894@id-13894.tooting.irccloud.com] has left #minecrafthelp
#175 [08:07] * h0anganisbae [webchat@static134-111.mimer.net] has quit. (Quit: webchat.esper.net)
#176 [08:11] * moh [webchat@host-41.232.111.254.tedata.net] has joined #minecrafthelp
#177 [08:11] <moh> hello, i used MCleaks and now i want to delte it's host files because i want to buy it without my account being hacked into
#178 [08:12] <Greymagic27> ??> moh win/hosts/edit
#179 [08:12] <Absol> moh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#180 [08:12] <Absol> moh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#181 [08:12] <Greymagic27> Remember to also change your password and to delete MCLEAKS
#182 [08:13] <moh> after going to "%SystemRoot%\System32\drivers\etc\hosts" what should i do?
#183 [08:14] <Greymagic27> Click the open button, you should be using notepad whilst it's running as administrator
#184 [08:15] <moh> ok did that
#185 [08:15] <moh> now there's some text in notepad
#186 [08:15] <Greymagic27> Delete any entry containing mojang
#187 [08:16] <moh> should i delete these?
#188 [08:16] <moh> authserver.mojang.com
#189 [08:16] <Greymagic27> Yea
#190 [08:16] <moh> sessionserver.mojang.com
#191 [08:16] <moh> these are the only two entries
#192 [08:17] <Greymagic27> Delete those both
#193 [08:17] <moh> so Notepad Will Now Be empty, is that okay?
#194 [08:17] <moh> sorry if im dumb, im just worried lol
#195 [08:17] <Greymagic27> Press CTRL+Z. Don't delete it all. Just the ones that say mojang in the name
#196 [08:18] <Greymagic27> If that is everything in there, that that's fine
#197 [08:18] <moh> the thing is those two are the only entries
#198 [08:18] <moh> oh ok thanks
#199 [08:27] * Lord_of_Life_ is now known as Lord_of_Life
#200 [08:43] * asdasd [webchat@178235180084.unknown.vectranet.pl] has joined #minecrafthelp
#201 [08:43] <asdasd> so my problem is that i can login on mojang website but can't login on minecraft.net
#202 [08:49] * Shotty [webchat@115.51-174-128.customer.lyse.net] has joined #minecrafthelp
#203 [08:49] <Shotty> Minecraft Freezes When Joining A Server
#204 [08:49] * asdasd [webchat@178235180084.unknown.vectranet.pl] has quit. (Quit: webchat.esper.net)
#205 [08:49] <Shotty> Minecraft Freezes When Joining A Server could someone help me
#206 [08:51] * LEONGAMER527 [webchat@host26-182-dynamic.35-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#207 [08:51] <LEONGAMER527> hi
#208 [08:52] <LEONGAMER527> my launcher is crashing for resource pack,can you help me?
#209 [08:53] * LEONGAMER527 [webchat@host26-182-dynamic.35-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#210 [08:57] * blue_dip [webchat@h-221-25.A163.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#211 [08:59] * david7 [webchat@h-85-24-130-18.NA.cust.bahnhof.se] has joined #minecrafthelp
#212 [09:02] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 202 seconds)
#213 [09:03] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#214 [09:22] * damaioshin [webchat@abxe44.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#215 [09:25] <damaioshin> Hi, minecraft windows 10 edition wont start since few last days, it closes at mohjang screen. i have reinstaled windows, created new user accounts, reinstaled game and windows store, tried to launch game at nvidia gpu and intel gpu, installed drivers etc
#216 [09:25] * jennoudekerk [webchat@ip-193-169-129-74.Chel.zlattelecom.ru] has joined #minecrafthelp
#217 [09:25] <jennoudekerk> Hello!
#218 [09:25] <damaioshin> HI
#219 [09:29] <jennoudekerk> I need your help. My email address was lost and log in to my account, I unfortunately can not, and I want to play((
#220 [09:31] * mangos [webchat@135-23-125-167.cpe.pppoe.ca] has joined #minecrafthelp
#221 [09:31] <mangos> Hello I'm having an error when trying to connect to servers (This only happens to me none of my friends) I can connect and get in for a second until it kicks me with this error "Internal Exception: io.netty.handler.codec.DecoderException: java.util.zip.DataFormatException: Incorrect header check"
#222 [09:34] * jennoudekerk [webchat@ip-193-169-129-74.Chel.zlattelecom.ru] has quit. (Quit: webchat.esper.net)
#223 [09:37] <damaioshin> i found solution to my problem - switching to developer mode enables game.
#224 [09:38] * damaioshin [webchat@abxe44.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#225 [09:43] * Teo [webchat@ua-83-227-14-184.bbcust.telenor.se] has joined #minecrafthelp
#226 [09:43] <Teo> Hi, I have not recieved a password reset e-mail, any reason as to why?
#227 [09:46] <Capfan67> Teo, Have you checked your junk/spam folders?
#228 [09:46] * Teo [webchat@ua-83-227-14-184.bbcust.telenor.se] has quit. (Client Quit)
#229 [09:49] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has joined #minecrafthelp
#230 [09:49] <CharlieRipa> Help
#231 [09:49] <CharlieRipa> I need help
#232 [09:49] <Capfan67> CharlieRipa, What do you need help with?
#233 [09:49] <CharlieRipa> Yes
#234 [09:50] <CharlieRipa> I redeemed my minecon 2016 cape but i doesnt show up on minecraft.net or in-game
#235 [09:50] <CharlieRipa> What do i do?
#236 [09:51] * gg7 [webchat@88.230.72.203.dynamic.ttnet.com.tr] has joined #minecrafthelp
#237 [09:51] <CharlieRipa> Please help
#238 [09:51] <Capfan67> CharlieRipa, I recall you asking this yesterday. Logging out and back into the launcher usually fixes that. If that doesn't work, I don't have experience to fix that. You may need to wait for another helper with other ideas.
#239 [09:51] <Capfan67> CharlieRipa, Make sure you're testing with the Vanilla client (no mods, no optifine).
#240 [09:53] <gg7> i have a macbook and I downloaded Minecraft 1-2 months ago, I could play Minecraft 2 weeks ago then I updated my macbook to Mojave and opened Minecraft but it says QUIT UNEXPECTADLY what can I do?
#241 [09:55] <gg7> ?
#242 [09:56] <gg7> #minecrafthelp
#243 [09:56] <gg7> #minecrafthelp
#244 [09:57] * gg7 [webchat@88.230.72.203.dynamic.ttnet.com.tr] has left #minecrafthelp
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#246 [09:58] <gg4> i have a macbook and I downloaded Minecraft 1-2 months ago, I could play Minecraft 2 weeks ago then I updated my macbook to Mojave and opened Minecraft but it says QUIT UNEXPECTADLY what can I do?
#247 [09:59] <Capfan67> gg4, I'm not familiar with OSX specific issues. You may need to hang out in the channel a while until a helper more familiar with MacOS wonders by.
#248 [09:59] <gg4> #minecrafthelp
#249 [09:59] <gg4> okay thanks
#250 [09:59] <Greymagic27> I'm not sure if this is related but the moderator note on there may help: https://bugs.mojang.com/browse/MCL-5523
#251 [10:00] <gg4> thanks im looking at
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#255 [10:04] <gg7> i have a macbook and I downloaded Minecraft 1-2 months ago, I could play Minecraft 2 weeks ago then I updated my macbook to Mojave and opened Minecraft but it says QUIT UNEXPECTADLY what can I do?
#256 [10:05] <Greymagic27> Did my link not help at all?
#257 [10:05] <gg7> no :(
#258 [10:05] <Capfan67> gg7, Just to be pedantic, did you try the legacy launcher, or just by pass the suggestion?
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#261 [10:10] * Espercorn kicked Webchat645 from #minecrafthelp (Reason: ebchat645 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#262 [10:19] * goldingamer11 [webchat@mobile-107-77-224-130.mobile.att.net] has joined #minecrafthelp
#263 [10:20] <goldingamer11> how do i update my sound driver
#264 [10:22] <Greymagic27> goldingamer11, Hi
#265 [10:22] <Greymagic27> This is minecraft support, not driver support. However I can try to help you
#266 [10:22] <Greymagic27> ??> goldingamer11 win/dxdiag
#267 [10:22] <Absol> goldingamer11: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#268 [10:23] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has joined #minecrafthelp
#269 [10:23] <CharlieRipa> Someone help me please
#270 [10:23] <Greymagic27> CharlieRipa, I can see that you spoke to Capfan67 ealier, did his suggestions come to a dead end?
#271 [10:23] <CharlieRipa> No
#272 [10:24] <CharlieRipa> I still need help with my Minecon 2016 cape
#273 [10:24] * Dom [webchat@cpc89604-cove14-2-0-cust72.3-1.cable.virginm.net] has joined #minecrafthelp
#274 [10:24] <Dom> Minecraft Crashing
#275 [10:24] <Dom> From Java child loop
#276 [10:24] <Greymagic27> CharlieRipa, Like Capfan67 I don't have any experience with cape problems either
#277 [10:24] <Greymagic27> ??> Dom launcher/log
#278 [10:24] <Absol> Dom: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#279 [10:25] <CharlieRipa> I redeemed my cape and when i checked under my skin there was nothing.
#280 [10:25] <CharlieRipa> What do i do?
#281 [10:25] <CharlieRipa> I need help from Mojang right now
#282 [10:25] <Greymagic27> CharlieRipa, Yea. I saw the issue. I don't know if mojang deal with cape problems or I'd link you to their email
#283 [10:25] <Capfan67> CharlieRipa, We are not mojang, just volunteers who help with technical issues such as client crashes.
#284 [10:26] <CharlieRipa> Yeah i know
#285 [10:26] <CharlieRipa> I've already emailed mojang.
#286 [10:26] <Dom> https://paste.ubuntu.com/p/5fVpF6kQcx/
#287 [10:26] <Greymagic27> ??> Dom tools/hjt
#288 [10:26] <Absol> Dom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#289 [10:26] <Absol> Dom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#290 [10:28] * CharlieRipa [webchat@83-233-136-184.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#291 [10:29] <Dom> https://paste.ubuntu.com/p/JjJJSz6dwF/
#292 [10:30] <Capfan67> Dom, Do you know how to edit/change your JVM arguments in your profile?
#293 [10:30] <Dom> Yh, through launcher setting right?
#294 [10:30] <Capfan67> Dom, Yes. Edit your profile and the following argument to your existing JVM arguments, at the end after a space: -Djava.net.preferIPv4Stack=true
#295 [10:31] <Dom> I've tried this already but it tells me that it doesn't exist or smthing like that but I'll try it again and send you the log
#296 [10:31] <Capfan67> Dom, Try it again. If you get an error, tell us what the error is.
#297 [10:32] <Dom> Ohh it worked now, Thanks you guys for the help
#298 [10:32] <Capfan67> Dom good to hear. Enjoy!
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#306 [12:04] <olty> hello
#307 [12:04] <Ev> hi
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#309 [12:05] <olty> i forgott my passwort and nothing come to my email
#310 [12:05] <olty> i typ forgot passwort and i dont get any mail
#311 [12:06] <olty> you can help?
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#315 [13:04] <angelo29> https://paste.ubuntu.com/p/tdpmMY3w3x/
#316 [13:04] <angelo29> https://paste.ubuntu.com/p/tdpmMY3w3x/
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#319 [13:09] <Pheonixwolf_12> help my mc keeps crashing
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#321 [13:34] * hi [webchat@cpc82703-staf9-2-0-cust20.3-1.cable.virginm.net] has joined #minecrafthelp
#322 [13:35] <hi> My game is crashing as I try to launch it
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#330 [14:37] <Santi_FTW> Hace 1 año y unos meses trate de entrar a minecraft y me decia que mi cuenta era incorrecta, y busque todo tipo de soluciones y no encontre y por lo tanto deje de intentar, hace unos dias vi un video de que se podia recuperar hablando con el servio de soporte, y queria ver si podeian hacer algo, el primer email de la cuenta era santicalca22@gmail.c
#331 [14:37] <Santi_FTW> om y el ultimo nick que use fue Santi_FTW, la compre por codigo prepago
#332 [14:37] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has joined #minecrafthelp
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#336 [14:47] <Bobcash4> hi
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#340 [15:19] * LitoWSI [webchat@p5B3A2869.dip0.t-ipconnect.de] has joined #minecrafthelp
#341 [15:19] <LitoWSI> Guten Tag immer wenn ich den launcher öffne und spielen drücke kommt immer Spielabsturz habe java drauf alles aber es funktioniert nicht+
#342 [15:20] * Alfa [webchat@host86-184-226-159.range86-184.btcentralplus.com] has joined #minecrafthelp
#343 [15:23] * LitoWSI [webchat@p5B3A2869.dip0.t-ipconnect.de] has quit. (Client Quit)
#344 [15:23] * LitoWSI [webchat@p5B3A2869.dip0.t-ipconnect.de] has joined #minecrafthelp
#345 [15:24] * Kakarotto [webchat@136.152.90.146.dyn.plus.net] has joined #minecrafthelp
#346 [15:24] <Kakarotto> Hi
#347 [15:24] <LitoWSI> Immer Wenn ich den Minecraft launcher geöffnet habe und auf spielen drücke kommt spielabsturz java habe ich schon
#348 [15:24] <LitoWSI> hi
#349 [15:24] * Sylte [webchat@static138-206.mimer.net] has joined #minecrafthelp
#350 [15:24] <Kakarotto> Do I get the Minecraft Windows 10 Edition Full Version free if I bought Minecraft in 2013?
#351 [15:25] <Sylte> Can another op or Realm owner see what commands im using in a Realm?
#352 [15:25] <tyteen4a03> Kakarotto: Yes, see account.mojang.com/me
#353 [15:25] <tyteen4a03> Sylte: don't believe so
#354 [15:25] <LitoWSI> no i have windows 7 and i buy the game 1 week ago
#355 [15:26] <LitoWSI> i buy the game at 23,02,2019
#356 [15:26] <LitoWSI> im new
#357 [15:26] <Kakarotto> It says I've used my code, but I don't know on which Microsoft account, can I figure this out?
#358 [15:26] <Kakarotto> I bought it on 27.12.13
#359 [15:26] <tyteen4a03> ??> Kakarotto account/support/microsoft
#360 [15:26] <Absol> Kakarotto: To contact Xbox support, click here: https://support.xbox.com
#361 [15:26] * bpear [webchat@199.229.249.192] has joined #minecrafthelp
#362 [15:26] <tyteen4a03> LitoWSI: what is your issue?
#363 [15:27] <bpear> Hello. I am trying to login to Mojang account. I am not sure if I ever migrated my minecraft premium account. I know the email I used, but not my username
#364 [15:27] <Kakarotto> The Username should be your Email.
#365 [15:27] <LitoWSI> if i open minecraft at the louncher i get a game crash (spielabsturz in german)
#366 [15:27] <tyteen4a03> bpear: do you still have the receipt email?
#367 [15:27] <tyteen4a03> ??> LitoWSI launcher/log
#368 [15:27] <Absol> LitoWSI: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#369 [15:29] <bpear> tyteen4a03 If I hit forgot password on the migrate page it asks for both username and email separately https://account.mojang.com/migrate
#370 [15:29] <bpear> tyteen4a03 no unfortunately I do not have the receipt
#371 [15:29] <tyteen4a03> bpear: when, and how, did you purchase Minecraft?
#372 [15:30] <LitoWSI> Process crashed with exit code 1
#373 [15:30] <bpear> tyteen4a03 I am pretty sure I bought it when it was still in beta. The only thing I remember is the email I used
#374 [15:30] * Ablazeknight008 [webchat@ip68-10-225-171.hr.hr.cox.net] has joined #minecrafthelp
#375 [15:30] <tyteen4a03> ??> bpear account/send-email
#376 [15:30] <Absol> bpear: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#377 [15:30] <Absol> bpear: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#378 [15:30] <tyteen4a03> bpear: if you don't know your transaction ID, leave it blank
#379 [15:32] <LitoWSI> its donwt work
#380 [15:33] <tyteen4a03> LitoWSI: what doesn't work?
#381 [15:34] <LitoWSI> the lgame start at the launcher
#382 [15:34] <LitoWSI> there staygame crash (spielabsturz)
#383 [15:34] <tyteen4a03> ??> LitoWSI launcher/log
#384 [15:34] <Absol> LitoWSI: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#385 [15:34] <tyteen4a03> LitoWSI: follow the instructions there; when the game crashes the launcher log window should be visible
#386 [15:34] * bpear [webchat@199.229.249.192] has quit. (Quit: webchat.esper.net)
#387 [15:35] <LitoWSI> at step 5 is another pic
#388 [15:35] <LitoWSI> at me
#389 [15:36] <LitoWSI> @ step 5 is anothere window like at me
#390 [15:37] * malthe [webchat@83-94-22-63-cable.dk.customer.tdc.net] has joined #minecrafthelp
#391 [15:38] <LitoWSI> ?
#392 [15:38] <malthe> need new email for my acound
#393 [15:38] <malthe> and have frogotten the 3 safty ansors
#394 [15:38] <tyteen4a03> ??> malthe account/send-email
#395 [15:38] <Absol> malthe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#396 [15:38] <Absol> malthe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#397 [15:39] <tyteen4a03> LitoWSI: copy everything in that window, and paste it onto paste.ubuntu.com
#398 [15:40] * malthe [webchat@83-94-22-63-cable.dk.customer.tdc.net] has quit. (Client Quit)
#399 [15:40] <LitoWSI> https://paste.ubuntu.com/p/V9Gfqh72CT/
#400 [15:41] <tyteen4a03> ??> LitoWSI win/reinst
#401 [15:41] <Absol> LitoWSI: You may need to reinstall the locally installed files that Minecraft puts into place.
#402 [15:41] <Absol> LitoWSI: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#403 [15:45] <Kakarotto> How can I tell which account I redeemed my Windows 10 Edition on?
#404 [15:45] <tyteen4a03> Kakarotto: have you contacted Microsoft support?
#405 [15:45] <tyteen4a03> uh, Xbox
#406 [15:51] <Kakarotto> Ive contacted Mojang Support
#407 [15:52] <tyteen4a03> Kakarotto: no, you need to contact Xbox support
#408 [15:53] <tyteen4a03> ??> Kakarotto account/support/microsoft
#409 [15:53] <Absol> Kakarotto: To contact Xbox support, click here: https://support.xbox.com
#410 [15:53] <tyteen4a03> Kakarotto: send them the code, they will be able to tell you which Microsoft account redeemed your Windows 10 Edition code
#411 [15:57] * jeromehide [webchat@99-157-54-192.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#412 [15:58] <jeromehide> I am having a server problem, is this the right place to get help?
#413 [15:58] * jeromehide [webchat@99-157-54-192.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#414 [15:58] <Sylte> yes
#415 [15:59] * Sylte [webchat@static138-206.mimer.net] has quit. (Quit: webchat.esper.net)
#416 [16:00] * bababababba [webchat@pool-108-48-36-159.washdc.fios.verizon.net] has joined #minecrafthelp
#417 [16:00] <bababababba> hihi
#418 [16:01] <LitoWSI> it dont work
#419 [16:01] <bababababba> so i changed my name to something that a server deems inappropriate and I was wondering if im able to change it before 1 month.
#420 [16:01] <LitoWSI> Absol
#421 [16:01] <bababababba> so should i want for mojang to respond to my emal?
#422 [16:02] <tyteen4a03> LitoWSI: what is the error now?
#423 [16:02] <tyteen4a03> ??> LitoWSI launcher/log
#424 [16:02] <Absol> LitoWSI: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#425 [16:02] <tyteen4a03> bababababba: No
#426 [16:02] <bababababba> so its not possible aty all for mojang to change it themselves if i email them?
#427 [16:03] <tyteen4a03> bababababba: they would most likely refuse, plus there is currently a 3-week backlog
#428 [16:03] <bababababba> oh ok
#429 [16:03] <bababababba> thank you!!
#430 [16:03] * bababababba [webchat@pool-108-48-36-159.washdc.fios.verizon.net] has quit. (Client Quit)
#431 [16:04] <LitoWSI> i thing the same
#432 [16:04] <LitoWSI> https://paste.ubuntu.com/p/NFrHTQZYtG/
#433 [16:05] <tyteen4a03> LitoWSI: did you delete everything in .minecraft except the saves folder?
#434 [16:06] <LitoWSI> i try it again
#435 [16:06] * Zekeros [webchat@cpc131648-hink5-2-0-cust194.know.cable.virginm.net] has joined #minecrafthelp
#436 [16:08] <Zekeros> I just downloaded a feed the beast modpack and I'm "Unable to save download. jna-4.4.0.jar"
#437 [16:10] <urielsalis> ??> Zekeros tools/hjt
#438 [16:10] <Absol> Zekeros: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#439 [16:10] <Absol> Zekeros: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#440 [16:10] <Zekeros> oh I don't know what happened but I closed it and tried to re open and it's working fine?
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#453 [16:11] <urielsalis> net split incoming
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#457 [16:12] <RaspberryGoblin> I've forgotten my security questions and can't seem to find any support
#458 [16:13] <LitoWSI> what of these all is the saves folder
#459 [16:13] <urielsalis> ??> RaspberryGoblin account/send-email
#460 [16:13] <Absol> RaspberryGoblin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#461 [16:13] <Absol> RaspberryGoblin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#462 [16:13] <urielsalis> LitoWSI, looks like espernet is having issues and tyteen disconnected, let me read the logs so I can continue helping you
#463 [16:14] <urielsalis> and everyones back
#464 [16:14] <urielsalis> <LitoWSI> what of these all is the saves folder
#465 [16:20] <LitoWSI> no i thing no
#466 [16:21] <LitoWSI> urielsalis
#467 [16:21] <LitoWSI> there is order
#468 [16:21] <LitoWSI> assets
#469 [16:21] <LitoWSI> libraries
#470 [16:21] <LitoWSI> versions
#471 [16:21] <urielsalis> LitoWSI, delete everything inside then
#472 [16:22] <LitoWSI> i have do it 2 times
#473 [16:22] <LitoWSI> i fo it now again
#474 [16:24] <LitoWSI> if i delete all i start minecraft normal again with the launcher or?#minecrafthelp
#475 [16:25] * Sylte [webchat@static138-206.mimer.net] has joined #minecrafthelp
#476 [16:25] <urielsalis> LitoWSI, yes, start it with the lauher
#477 [16:25] <Sylte> I keep loosing Villagers in my realm when logging off for a extended period of time? play 1.13.2
#478 [16:25] <urielsalis> Sylte, where there are other players in the realm, it keeps running
#479 [16:25] <Sylte> nearby
#480 [16:26] <urielsalis> Sylte, if other players are far away from the villagers, they despawn
#481 [16:26] <urielsalis> far away = more than 128 blocks
#482 [16:26] <Sylte> So how to prevent this?
#483 [16:26] <urielsalis> Sylte, you can name them with nametags
#484 [16:26] <Sylte> It was named
#485 [16:26] <urielsalis> Sylte, hmm, one moment
#486 [16:26] * davenags [webchat@mh-216-180-222-164.pppoe.broadband.dyn.mhtc.net] has joined #minecrafthelp
#487 [16:27] * davenags [webchat@mh-216-180-222-164.pppoe.broadband.dyn.mhtc.net] has quit. (Client Quit)
#488 [16:27] <urielsalis> Sylte, does it sound like https://bugs.mojang.com/browse/MC-27535??
#489 [16:28] <Sylte> we were all 3000+ blocks away from our villager farm and none of those despawned
#490 [16:29] <urielsalis> Sylte, they are not supposed to ever despawn
#491 [16:29] <Capfan67> Sylte, Villagers shouldn't despawn (named or not). However, they can be killed by roaming zombies and/or bug into walls if more than one are in the same space.
#492 [16:29] <Sylte> I have a floating island with no spawning spaces.
#493 [16:29] <urielsalis> Sylte, does https://bugs.mojang.com/browse/MC-27535 sound like it? So I can update the affected versions
#494 [16:30] <Sylte> At least i think theres none
#495 [16:30] <Capfan67> Sylte, Are the villagers in their own cells (1x1 spaces, surrounded by walls?
#496 [16:30] <Sylte> was in a 3x2 surrounded with walls and roof
#497 [16:30] <urielsalis> and light inside?
#498 [16:30] <Capfan67> Sylte, and each 3x2 space has a single villager?
#499 [16:31] <urielsalis> and less than 1 block on all openings?
#500 [16:31] <Sylte> i think i see now.
#501 [16:31] <Sylte> no light...
#502 [16:31] <Capfan67> Ah.
#503 [16:31] * Brady [webchat@cpe-173-90-66-24.neo.res.rr.com] has joined #minecrafthelp
#504 [16:31] <Sylte> I dont suppose you could tell me why my villager breeder isnt working?
#505 [16:31] <urielsalis> Make sure to also make all openings a 1 block with a carpet, and corners filled. Zombies can attack them through the corners or the 1 block openings
#506 [16:31] * TrueWolves [~MyOwnRoad@c-73-26-36-33.hsd1.nm.comcast.net] has quit. (Ping timeout: 189 seconds)
#507 [16:32] <urielsalis> Sylte, sometimes it takes a while, they need to farm enough food
#508 [16:32] <Sylte> Ive given the villagers close to 10 stacks of potatoes and carrots
#509 [16:32] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:a59d:c70e:3a9c:c4ef] has joined #minecrafthelp
#510 [16:32] <Capfan67> Sylte, 1.13.2 changed villager breeding. If you're using an older tutorial, increase the distance between the single "door villager" and the rest one block at a time until you see hearts again.
#511 [16:32] <Brady> Long ago I had a Minecraft account and it got disable or something to that point, is there any way I could get that account back?
#512 [16:32] <Capfan67> Sylte, Once you see hearts, it's perfect, and just a waiting game.
#513 [16:33] <urielsalis> ??> Brady account/send-email
#514 [16:33] <Absol> Brady: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#515 [16:33] <Absol> Brady: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#516 [16:33] <Sylte> Can i post a link here to which tutorial im using
#517 [16:33] <Capfan67> Sylte, Sure.
#518 [16:33] <Sylte> Im using this ( https://www.youtube.com/watch?v=iKxah_YU8JU)
#519 [16:34] <Capfan67> Sylte, Comment #2 in the video comments: "NOTE: in 1.13.1 the doors need to be lowered by one block or else it won’t work!! (Frilioth mentioned this in the description, but it’s easier to find in comments)"
#520 [16:35] <Capfan67> Sylte, Increase the distance by 1 or 2 blocks and test again.
#521 [16:35] <Sylte> Do you think this will still be needed in 1.13.2
#522 [16:35] <Capfan67> Sylte, Yes.
#523 [16:35] <Sylte> Thank you, have a good sleep
#524 [16:35] <Capfan67> Sylte, take care. good luck with the breeder.
#525 [16:35] * Sylte [webchat@static138-206.mimer.net] has quit. (Quit: webchat.esper.net)
#526 [16:36] * Ablazeknight008 [webchat@ip68-10-225-171.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#527 [16:37] * bocephus07210 [webchat@72-48-32-26.dyn.grandenetworks.net] has joined #minecrafthelp
#528 [16:37] <bocephus07210> #minecrafthelp
#529 [16:39] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:a59d:c70e:3a9c:c4ef] has joined #minecrafthelp
#530 [16:40] <bocephus07210> I need help with a Minecraft mod that I added and started having issues with when I had saved and exited the Minecraft Mod
#531 [16:40] <Capfan67> ??> bocephus07210 mods
#532 [16:40] <Absol> bocephus07210: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#533 [16:40] <Absol> bocephus07210: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#534 [16:41] <bocephus07210> Absol is there a chat like this that I can get help
#535 [16:42] <Capfan67> bocephus07210, Note the links in the second message.
#536 [16:42] <bocephus07210> okay, thanks
#537 [16:46] * Brady [webchat@cpe-173-90-66-24.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#538 [16:47] <LitoWSI> https://paste.ubuntu.com/p/bcZHPz3CM7/
#539 [16:48] <LitoWSI> every time the same ...
#540 [16:48] <LitoWSI> urielsalis
#541 [16:48] * osuka is now known as osuka_
#542 [16:48] <LitoWSI> Absol
#543 [16:48] * osuka_ is now known as osuka
#544 [16:49] <LitoWSI> https://paste.ubuntu.com/p/bcZHPz3CM7/
#545 [16:50] <LitoWSI> https://paste.ubuntu.com/p/pRMWt7C6kz/
#546 [16:52] <LitoWSI> how i can get my money back i hear in 15 days i got it back for minecraft i buy it in23.02.2019
#547 [16:58] <LitoWSI> #minecrafthelp
#548 [17:00] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:a59d:c70e:3a9c:c4ef] has joined #minecrafthelp
#549 [17:02] * original [webchat@176.232.135.156] has joined #minecrafthelp
#550 [17:06] <LitoWSI> ??
#551 [17:07] * LitoWSI [webchat@p5B3A2869.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#552 [17:11] * LitoWSI [webchat@p5B3A2869.dip0.t-ipconnect.de] has joined #minecrafthelp
#553 [17:12] <LitoWSI> need help
#554 [17:12] <LitoWSI> anyone there?
#555 [17:14] <LitoWSI> Hallo+
#556 [17:15] * RaspberryGoblin [webchat@142.167.36.129] has quit. (Quit: webchat.esper.net)
#557 [17:16] <LitoWSI> hallo need help
#558 [17:17] <LitoWSI> at my minecraft launer
#559 [17:17] <LitoWSI> https://paste.ubuntu.com/p/pRMWt7C6kz/
#560 [17:17] <LitoWSI> i clear the .minecraft orderr 4 this dont work
#561 [17:20] <mattym> ??> LitoWSI tools/hjt
#562 [17:20] <Absol> LitoWSI: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#563 [17:20] <Absol> LitoWSI: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#564 [17:21] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#565 [17:23] <LitoWSI> Absol Run-time error 326 Resource with identifier ^VERSION^ not found
#566 [17:23] <LitoWSI> dont work
#567 [17:23] <LitoWSI> the hijac
#568 [17:24] <mattym> LitoWSI, If you cant run that, you will need to manually check your computer for the programs listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#569 [17:25] * Kakarotto [webchat@136.152.90.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#570 [17:26] <LitoWSI> how can i order my money back ?
#571 [17:26] <LitoWSI> for minecraft
#572 [17:26] <LitoWSI> i buy it 2 days ago
#573 [17:26] <mattym> ??> LitoWSI account/refund
#574 [17:26] <Absol> LitoWSI: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#575 [17:28] * original [webchat@176.232.135.156] has quit. (Quit: webchat.esper.net)
#576 [17:29] <LitoWSI> but i pay with (sofortüberweisung) and there dont stay anything about this part
#577 [17:40] * GeTeMKeZ [webchat@160-2-80-196.cpe.cableone.net] has joined #minecrafthelp
#578 [17:41] <GeTeMKeZ> Hello, so i tried loginning into my account so i could download minecraft, which i havent played for about a year. I tried logging in and hit forgot password and it will not send me an email
#579 [17:42] <mattym> GeTeMKeZ, Have you checked any spam/junk mail folders in your email account?
#580 [17:42] <GeTeMKeZ> Yeah, and i was like maybe somehow my email got disconnected, so i attempted to create a new account and tells me the email is already in use
#581 [17:43] <GeTeMKeZ> which it should be because that is the one i use
#582 [17:43] <mattym> ??> GeTeMKeZ account/send-email
#583 [17:43] <Absol> GeTeMKeZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#584 [17:43] <Absol> GeTeMKeZ: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#585 [17:45] * GeTeMKeZ [webchat@160-2-80-196.cpe.cableone.net] has quit. (Client Quit)
#586 [17:50] * Derek [webchat@grtwon1904w-lp130-05-50-101-102-40.dsl.bell.ca] has joined #minecrafthelp
#587 [17:52] <Derek> Hello, I cannot connect to lan games on minecraft however I can join servers. Whenever I try to join a lan game I get the message io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed ou
#588 [17:53] <Derek> Connection timed out: no further information
#589 [17:55] <mattym> Derek, Make sure any Firewalls on the LAN host computer are turned off.
#590 [17:55] * oscar [webchat@c-71-57-112-148.hsd1.il.comcast.net] has joined #minecrafthelp
#591 [17:55] <oscar> hi
#592 [17:56] <oscar> I need help with loading into the game\
#593 [17:56] <mattym> oscar, What problem are you running into when you try to load it?
#594 [17:57] <oscar> it says not responding
#595 [17:57] <mattym> ??> oscar tools/hjt
#596 [17:57] <Absol> oscar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#597 [17:57] <Absol> oscar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#598 [17:57] <oscar> what will this do
#599 [17:57] <mattym> oscar, Find incompatibly programs.
#600 [17:58] <oscar> but do you know my problems
#601 [17:58] <oscar> ?
#602 [17:58] <mattym> oscar, Yes, usually caused by incompatible programs.
#603 [17:58] <oscar> k
#604 [17:58] <Derek> Hey thanks for the reply we tried allowing the program and java through the firewall but nothing worked do we need to turn it off completely cuz thats kind of sketchy
#605 [17:59] <mattym> Derek, Just temporarily turn it off to test.
#606 [17:59] <Derek> ok thanks sounds good
#607 [17:59] <oscar> didn't work
#608 [17:59] <ba7888b72> oscar: did you run as administrator?
#609 [17:59] <oscar> yes
#610 [17:59] <mattym> oscar, We need the log the programs asked you to make.
#611 [18:00] <oscar> oh
#612 [18:00] <oscar> let me run It again then
#613 [18:01] <oscar> its not letting me paste it
#614 [18:02] <mattym> oscar, You need to provide it via the instructions Absol gave you.
#615 [18:02] <Capfan67> oscar, Paste the report in the Content field, enter something (anything) in the poster field, the press Paste!
#616 [18:03] <oscar> k did it
#617 [18:03] <mattym> oscar, Provide the link.
#618 [18:03] <oscar> already did
#619 [18:03] <ba7888b72> oscar: in this chat
#620 [18:03] <oscar> yes
#621 [18:03] <oscar> ?
#622 [18:04] <mattym> oscar, You need to give us the URL to the paste page you created.
#623 [18:04] <oscar> oh
#624 [18:04] <oscar> https://paste.ubuntu.com/p/HVHtcQfkQt/
#625 [18:04] <mattym> ??> oscar av/adwcleaner
#626 [18:04] <Absol> oscar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#627 [18:04] <Absol> oscar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#628 [18:04] <ba7888b72> PremierOpinion?
#629 [18:05] <ba7888b72> ^
#630 [18:05] <ba7888b72> running ADWCleaner will fix it
#631 [18:05] * Solowolfe [webchat@dyn-24-49-54-171.myactv.net] has joined #minecrafthelp
#632 [18:05] <oscar> k
#633 [18:05] <Capfan67> oscar, ..also, you have Discord and Player.me installed. Disable the overlay in both programs, as they can also cause your client to stop responding.
#634 [18:06] * rishi [webchat@dsl-208-102-172-211.fuse.net] has joined #minecrafthelp
#635 [18:06] <oscar> I have discord
#636 [18:06] <rishi> I can't log into my account which was created on Aug 12, 2012. I don't think I migrated either.
#637 [18:06] <Capfan67> oscar, You have both. Disable the overlay in both programs after you run the AVCleaner.
#638 [18:07] <mattym> rishi, What is your ingame username?
#639 [18:07] <oscar> it detected 77 threats
#640 [18:07] <Solowolfe> hello? I was sent here from https://bugs.mojang.com/browse/MC-144896, because of a nativelog problem, can you help?
#641 [18:07] * Thatguy87878 [webchat@ip72-209-156-25.ks.ks.cox.net] has joined #minecrafthelp
#642 [18:07] <Thatguy87878> hello
#643 [18:08] * Thatguy87878 [webchat@ip72-209-156-25.ks.ks.cox.net] has quit. (Client Quit)
#644 [18:08] <ba7888b72> ??> Solowolfe tools/hjt
#645 [18:08] <Absol> Solowolfe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#646 [18:08] <Absol> Solowolfe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#647 [18:09] * Derek [webchat@grtwon1904w-lp130-05-50-101-102-40.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#648 [18:09] <Solowolfe> I already have a security that has found A nativefile, I'll paste it in
#649 [18:10] <Capfan67> Solowolfe, hjt creates a report to allow us to find software incompatible with Minecraft.
#650 [18:10] * Solowolfe [webchat@dyn-24-49-54-171.myactv.net] has quit. (Quit: webchat.esper.net)
#651 [18:10] <ba7888b72> and he gone
#652 [18:10] * Solowolfe [webchat@dyn-24-49-54-171.myactv.net] has joined #minecrafthelp
#653 [18:10] <Solowolfe> sorry, my thing wont allow me to add the file
#654 [18:10] <Capfan67> Solowolfe, hjt creates a report to allow us to find software incompatible with Minecraft.
#655 [18:11] <Solowolfe> ok, let me pop it up then, the file instead kicked me, so i need the link again
#656 [18:12] <Capfan67> ??> Solowolfe tools/hjt
#657 [18:12] <ba7888b72> ??> Solowolfe tools/hjt
#658 [18:12] <Absol> Solowolfe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#659 [18:12] <Absol> Solowolfe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#660 [18:12] * Lord_of_Life_ [~Lord@77.28.165.184] has joined #minecrafthelp
#661 [18:13] <Solowolfe> does it cost anything, because its asking some weird queations.
#662 [18:13] <Capfan67> Solowolfe, When you click the link, the download should start immediately.
#663 [18:14] <Capfan67> Solowolfe, ignore the rest of the page.
#664 [18:14] * Lord_of_Life [~Lord@77.28.165.58] has quit. (Ping timeout: 189 seconds)
#665 [18:14] * Supersmily5 [webchat@r-132-138-255-173.consumer-pool.prcdn.net] has joined #minecrafthelp
#666 [18:14] <Solowolfe> ummm, my security just blocked it, and my security is very serious when it finds stuff
#667 [18:14] <ba7888b72> Solowolfe: this is not related to your problem - but get an ad blocker installed https://github.com/gorhill/uBlock#installation
#668 [18:14] <rishi> jedi2013
#669 [18:15] <ba7888b72> Solowolfe: dismiss it, the file should be named "HijackThis.exe"
#670 [18:15] <Solowolfe> my sec is doubled as a add block
#671 [18:15] <ba7888b72> (anything else and it's not what you need)
#672 [18:15] * rishi [webchat@dsl-208-102-172-211.fuse.net] has quit. (Quit: webchat.esper.net)
#673 [18:15] <Supersmily5> Hello! For some reason I keep getting a "Could not connect to server." issue when trying to log onto Minecraft itself. Help?
#674 [18:16] <Solowolfe> Im going to try and see if the other group will help before I use it, so it might be a while
#675 [18:17] <Solowolfe> but first do you know anything about adslative ruby?
#676 [18:17] <Solowolfe> it might be a problem.
#677 [18:18] <ba7888b72> Solowolfe: well, troubleshooting is better than guessing :)
#678 [18:18] <Capfan67> "adslative ruby" doesn't even bring up any hits on Google.
#679 [18:19] <Solowolfe> yeah, im not sure, it just keeps poping up on my security dismiss
#680 [18:20] <mattym> Solowolfe, If you dont want to run the HJT tool, you can manually check the list here https://minecraftirc.net/support-articles/known-incompatible-software/
#681 [18:21] <Solowolfe> oh, i already see a BIG prob, you know, my security is eset
#682 [18:22] <Solowolfe> and it has already saved this thing twice
#683 [18:22] * Supersmily5 [webchat@067-209-207-242.plateautel.net] has joined #minecrafthelp
#684 [18:22] <Solowolfe> so, now i know
#685 [18:23] <Supersmily5> Oh hey! That list showed me my problem on accident. I'm using a VPN, and apparently the launcher doesn't like that very much. Thank you!
#686 [18:23] * Supersmily5 [webchat@067-209-207-242.plateautel.net] has quit. (Client Quit)
#687 [18:23] <Solowolfe> that was big help, so thanks
#688 [18:24] <Solowolfe> it also shows how to filter minecraft! thats awesome!
#689 [18:25] <Solowolfe> and also geforce is bad, who knew!
#690 [18:25] <Solowolfe> that explains a good bit of problems
#691 [18:25] <Capfan67> Not GeForce as a whole, just the GeForce Experience addon.
#692 [18:26] <Solowolfe> thats what i have, but i have it currently disabled
#693 [18:26] <Capfan67> Solowolfe, When you install driver updates, you can uncheck GeForce Experience.
#694 [18:27] <Capfan67> Solowolfe, On the other hand, most overlays (Discord, player.me, along with Geforce Experience) cause conflicts with Minecraft.
#695 [18:28] <Solowolfe> i have a , i think its geforce... oh, its enabled, and realtec is to, but its not a prob'
#696 [18:29] <Solowolfe> ok, its up what do i do?
#697 [18:30] <Capfan67> Solowolfe, Which "it" is up? The game? hjt?
#698 [18:30] <Solowolfe> hjt, and i got the log file
#699 [18:30] <Capfan67> ??> Solowolfe paste
#700 [18:30] <Absol> Solowolfe: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#701 [18:31] <Capfan67> Solowolfe, Paste the report to that site, then give us the link.
#702 [18:34] <Solowolfe> it wont allow me to paste it in, it only pops up this file:///C:/Users/Xander/Documents/hijackthis.log
#703 [18:34] <Solowolfe> oh it doesnt link, um, kan you cut that out, it has my name
#704 [18:35] <Capfan67> Solowolfe, Open the report with notepad, Copy all the text in the file (Ctrl-a + ctrl+c), then paste to the website.
#705 [18:35] <Solowolfe> ok
#706 [18:35] <Solowolfe> https://paste.ubuntu.com/p/JBtFYJ2DbV/
#707 [18:37] <Solowolfe> it has my name, so just don't acknowledge it
#708 [18:37] <Capfan67> Solowolfe, We see these all day. No worries.
#709 [18:37] <Solowolfe> ok
#710 [18:38] <Solowolfe> i have twitch loader(former curse forge) up so
#711 [18:38] <ba7888b72> yeah removing ESET would be the first step. Not sure about anything else in that report
#712 [18:39] <Capfan67> ...though, Eset would block server login, not cause a crash.
#713 [18:39] <Solowolfe> ESET is staying since one site i use has sometimes drop payload malware on this thing
#714 [18:39] <ba7888b72> true
#715 [18:39] <Solowolfe> yeah, eset hasnt blocked log in
#716 [18:39] <Capfan67> Solowolfe, Let's back up a bit. Do you have this issue if you launch with the Minecraft launcher?
#717 [18:40] <Solowolfe> no, it usualy runs smooth
#718 [18:41] <Solowolfe> ill infact test it out real quick
#719 [18:41] <Capfan67> Solowolfe, Ok, we don't support 3rd party tools here, such as Twitch launcher. If the error happens with the Mojang Launcher, we can examine the Mojang Launcher log and troubleshoot futher.
#720 [18:41] <ba7888b72> Solowolfe: it only happens if a falling black goes into the void?
#721 [18:41] <ba7888b72> block*
#722 [18:41] <Solowolfe> i can pop up my crash log from that world
#723 [18:42] <Capfan67> Solowolfe, I'll be interested in the Mojang Launcher log after the crash occurs. It will be .minecraft\launcher_log.txt
#724 [18:43] <Solowolfe> ill make a quick pastebin
#725 [18:43] <Solowolfe> https://paste.ubuntu.com/p/Jp9rzYYzKz/
#726 [18:44] <Solowolfe> thats the most recent one
#727 [18:44] <Solowolfe> something about fatal and coredump
#728 [18:45] <Capfan67> Solowolfe, I'll look through this. Meanwhile, can you create a paste with .minecraft\launcher_log.txt?
#729 [18:45] <Solowolfe> um, how?
#730 [18:45] <Solowolfe> im new to minecraft, but im sure this shouldnt happen
#731 [18:46] <Capfan67> Solowolfe, navigate to .minecraft folder, open your launcher_log.txt and paste the contents to https://paste.ubuntu.com
#732 [18:47] <Solowolfe> https://paste.ubuntu.com/p/WRxb4zrY3b/ this is something about a nativelog, and the launcher, this could be interesting
#733 [18:48] * Shinner2001 [webchat@207.228.78.186] has joined #minecrafthelp
#734 [18:49] <Shinner2001> Hello
#735 [18:49] <Capfan67> Hi
#736 [18:52] <Shinner2001> I am having some sort of problem with minecraft not allowing me to join worlds, realms or servers. it crashes and the game output supplies me with "process monitor fatal process crashed with exit code -1073741510"
#737 [18:52] <Solowolfe> what monitor do you have
#738 [18:54] <Solowolfe> Shinner2001, what computer, and moniter do you have, it might be a capacity problem
#739 [18:54] <Shinner2001> acer g257hl
#740 [18:54] <mattym> ??> Shinner2001 tools/hjt
#741 [18:54] <Absol> Shinner2001: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#742 [18:54] <Absol> Shinner2001: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#743 [18:56] <Shinner2001> https://paste.ubuntu.com/p/YYjQY623G2/
#744 [18:56] <thgilfodrol> Shinner2001: your issue is caused by the PremierOpinion malware. you can fix the issue by removing PremierOpinion with adwcleaner
#745 [18:57] <thgilfodrol> ??> Shinner2001 av/adwcleaner
#746 [18:57] <Absol> Shinner2001: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#747 [18:57] <Absol> Shinner2001: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#748 [18:57] <thgilfodrol> Shinner2001: and just curious, what version were you playing on?
#749 [18:58] <Shinner2001> 1.13.2
#750 [18:58] <thgilfodrol> Shinner2001: gotcha, thanks. the steps above w/ adwcleaner will fix the issue
#751 [18:58] <Solowolfe> maybe you could report this to the mojang team at https://bugs.mojang.com/secure/Dashboard.jspa
#752 [18:58] <mattym> Solowolfe, Its not a bug.
#753 [18:58] <Solowolfe> oh, so thats why they kicked me here
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#755 [19:05] * Shinner2001 [webchat@207.228.78.186] has joined #minecrafthelp
#756 [19:05] <Shinner2001> Hello im back after the restart
#757 [19:06] * bocephus07210 [webchat@72-48-32-26.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#758 [19:07] <mattym> Shinner2001, Run the game again.
#759 [19:07] <Shinner2001> ok
#760 [19:10] <Shinner2001> it worked! thanks!
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#763 [19:14] * Solowolfe [webchat@dyn-24-49-54-171.myactv.net] has joined #minecrafthelp
#764 [19:17] <Solowolfe> sorry, i accedentaly closed this
#765 [19:23] * AsteroidBK [webchat@ip98-168-49-70.ph.ph.cox.net] has joined #minecrafthelp
#766 [19:28] <AsteroidBK> hi i just got minecraft on my new computer then it logged me out and now i cant log back in. i tryed deleting it and re downloading it but i cant login on minecraft.net either. when ever i pressed the login button nothing happened wether there was any info or not. so it said to migrate that but i couldnt do that either. a few minutes later it said
#767 [19:28] <AsteroidBK> it was already migrated so i logged in. now i need to answer security questions but i have no idea. so i emailed them again but iv done that before and it didnt work (the email disapeared) pls help
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#773 [20:24] * Slickadedinmorsa [webchat@c83-255-177-191.bredband.comhem.se] has joined #minecrafthelp
#774 [20:24] <Slickadedinmorsa> Yo got a problem, can't login and i cant seem to know if i migrated into a mojang account or not, it was a long time ago i used this account.
#775 [20:25] <Slickadedinmorsa> Don't get any emails from mojang since i might have used a different email when i was younger and bought this game
#776 [20:25] <Slickadedinmorsa> Might have gotten hijacked
#777 [20:28] * Brenden [webchat@ip70-185-251-245.ok.ok.cox.net] has joined #minecrafthelp
#778 [20:28] <Brenden> Hello?
#779 [20:29] <Brenden> I'm having an issue. My account email I used to originally purchase the game with is deactivated and no longer accessible. As a result, I can't reset my security questions and I can't remember the answers to them. I would like to change the email on the account and the security questions so I can access it better.
#780 [20:31] <Slickadedinmorsa> Did you buy a copy of minecraft on the account?
#781 [20:31] <tyteen4a03> Brenden: when, and how, did you buy MC?
#782 [20:31] <tyteen4a03> Slickadedinmorsa: Minecraft username please?
#783 [20:31] <Slickadedinmorsa> Slickadedinmorsa
#784 [20:31] <Slickadedinmorsa> tyteen4a03
#785 [20:32] <tyteen4a03> Slickadedinmorsa: looks unmigrated from here
#786 [20:32] <tyteen4a03> ??> Slickadedinmorsa account/migrate
#787 [20:32] <Absol> Slickadedinmorsa: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#788 [20:32] <tyteen4a03> Slickadedinmorsa: if you need help:
#789 [20:32] <tyteen4a03> ??> Slickadedinmorsa account/send-email
#790 [20:32] <Absol> Slickadedinmorsa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#791 [20:32] <Absol> Slickadedinmorsa: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#792 [20:33] <Slickadedinmorsa> Dont have a transaction id for that account
#793 [20:33] <Slickadedinmorsa> And i emailed them 1 week ago with my other account with everry information they needed but no reply
#794 [20:33] <tyteen4a03> Slickadedinmorsa: their current backlog is 3 weeks
#795 [20:33] <Slickadedinmorsa> Wow really, such great support
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#797 [20:37] <Brenden> my minecraft username is Heshrin_FTW
#798 [20:38] <Brenden> I purchased Minecraft with a prepaid card
#799 [20:38] * AsteroidBK [webchat@ip98-168-49-70.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#800 [20:38] <Brenden> I do not have a transaction ID
#801 [20:40] <Brenden> Is there any way to change anything other than emailing them and waiting?
#802 [20:40] * Brenden [webchat@ip70-185-251-245.ok.ok.cox.net] has joined #minecrafthelp
#803 [20:41] <Brenden> Hi, I need help. I purchased Minecraft with a prepaid card sometime in 2012. Since then, it won't let me access my account settings or Skins without answering security questions, problem is I can
#804 [20:42] <Brenden> * can't remember them. And I can't change them because the original email I used is no longer accessible.
#805 [21:03] <Capfan67> Brenden, Hi.
#806 [21:03] <Capfan67> Brenden, Assuming you have a Mojang account, you would need to know your login credentials plus either your security question answer or have email access in order to change anything.
#807 [21:03] * Leo [webchat@d226-105-83.home.cgocable.net] has joined #minecrafthelp
#808 [21:04] <Leo> Hello
#809 [21:04] <Capfan67> Brenden, Since you don't know your answers and don't have access to your email, your only course of action is to contact Mojang Customer Support.
#810 [21:04] <Brenden> I do have my login credentials, but I do not have the answers or email access.
#811 [21:04] <Capfan67> ??> Brenden account/send-email
#812 [21:04] * Leo is now known as Guest65522
#813 [21:04] <Absol> Brenden: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#814 [21:04] <Absol> Brenden: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#815 [21:04] <Brenden> I am able to login and play the game but thats about it.
#816 [21:04] <Capfan67> Brenden, Explain that you don't have your tansaction ID and see what they can offer as an alternative.
#817 [21:04] * Guest65522 [webchat@d226-105-83.home.cgocable.net] has quit. (Client Quit)
#818 [21:05] <Brenden> Is there no way to change the account email?
#819 [21:05] * Loneth [webchat@d226-105-83.home.cgocable.net] has joined #minecrafthelp
#820 [21:05] <Capfan67> Guest8422, Use the /nick command to change your name.
#821 [21:05] <Capfan67> Brenden, Again, you either need access to the current email or know the security challenge questions to change the email.
#822 [21:05] <Leo> hello?
#823 [21:05] <Capfan67> Hi
#824 [21:05] <Leo> anyone?
#825 [21:05] <Brenden> I purchased the game in 2012, so both are virtually impossible.
#826 [21:06] <Guest12433> Hi?
#827 [21:06] <Guest12433> Can someone help me?
#828 [21:06] <Capfan67> Brenden, I purchased in 2011, and can easily get mine (because I have access to my email). Read this over and see if it's helpful:
#829 [21:06] <Capfan67> ??> Brenden account/trans-id
#830 [21:06] <Absol> Brenden: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#831 [21:06] <Capfan67> Guest12433, Use /nick to change your nickname.
#832 [21:06] <Guest12433> Please?
#833 [21:06] <Loneth> Please anyone?
#834 [21:07] <Capfan67> Guest12433, Also, we don't have any idea what you need help with.
#835 [21:07] <Brenden> I'll try that out. I already emailed them, hopefully I get a reply soon.
#836 [21:07] <Loneth> yeah i try to start up minecraft from the launcher and it keeps saying the game has crashed
#837 [21:07] <Loneth> i have the FTB Skyfactory 3 modpack from twitch too
#838 [21:07] <Capfan67> Loneth, Do you get an error number or description, or just "not responding"?
#839 [21:08] <Brenden> Thanks capfan. Much appreciated for your time
#840 [21:08] <Capfan67> Loneth, We only support the vanilla client. Does the game crash it you use the "latest version" profile with no mods?
#841 [21:08] <Loneth> It just said it crashed
#842 [21:08] <Loneth> its FTB twitch
#843 [21:09] <Capfan67> Loneth, Again, we don't support mods or 3rd party launchers. Does the vanilla game crash?
#844 [21:09] <Loneth> it doesnt even load
#845 [21:09] <Loneth> the vanilla one
#846 [21:09] <Capfan67> Ok, let's start with your launcher_log file and look at the errors:
#847 [21:09] <Capfan67> ??> Loneth launcher/log-txt
#848 [21:09] <Absol> Loneth: We need to see your full launcher log, which is created in the game directory.
#849 [21:09] <Absol> Loneth: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#850 [21:10] <Capfan67> Brenden, Best of luck with the account recovery.
#851 [21:10] * Brenden [webchat@ip70-185-251-245.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#852 [21:10] <Loneth> one second my vanilla is loading and i wanna see if it crashes
#853 [21:13] <Loneth> my vanilla does not crash
#854 [21:13] <Capfan67> Loneth, Ok, let me post a factoid with links where you can get modded/3rd party help:
#855 [21:13] <Loneth> ok thank you
#856 [21:13] <Capfan67> ??> Loneth mods
#857 [21:13] <Absol> Loneth: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#858 [21:13] <Absol> Loneth: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#859 [21:13] <Capfan67> Loneth, That second message has the links.
#860 [21:13] <Loneth> ok thank you
#861 [21:15] <Loneth> how do i use reddit?
#862 [21:15] <Capfan67> Loneth, click the link to get the the subreddit. From there, you can create an account, read and post.
#863 [21:17] * jope33 [webchat@r167-61-106-12.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#864 [21:18] <jope33> I try to download the Vercion 1.13.2 and there is an error called WET_GRASS1. ogg
#865 [21:18] <Capfan67> jope33, Do you get a save or download error?
#866 [21:19] <jope33> yes
#867 [21:19] <Capfan67> ??> jope33 error/download
#868 [21:19] <Absol> jope33: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#869 [21:19] <jope33> When downloading
#870 [21:20] <Capfan67> jope33, The most common one we see on that list is ByteFence, but not the only one. Take a close look.
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#874 [22:00] * thicc [webchat@ip98-167-8-242.lv.lv.cox.net] has joined #minecrafthelp
#875 [22:00] <thicc> hi
#876 [22:00] <Capfan67> Hi
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#878 [22:07] * andreluiz3 [webchat@177-137-244-24.zamix.com.br] has joined #minecrafthelp
#879 [22:07] <andreluiz3> hello I wanted a help with this error that is happening with my minecraft
#880 [22:07] <andreluiz3> hello I wanted a help with this error that is happening with my minecraft
#881 [22:08] <andreluiz3> hello I wanted a help with this error that is happening with my minecraft link:https://paste.ubuntu.com/p/WTnZNjnx4X/
#882 [22:09] * sushka [webchat@c-73-162-146-223.hsd1.ca.comcast.net] has joined #minecrafthelp
#883 [22:09] <Capfan67> andreluiz3, That's not an error, that's your computer hardware and drivers.
#884 [22:09] <Capfan67> andreluiz3, What error are you experiencing?
#885 [22:10] <sushka> Hi, Minecraft crashes on launch after we set Xbox live account for a child.
#886 [22:10] * andreluiz3 [webchat@177-137-244-24.zamix.com.br] has quit. (Client Quit)
#887 [22:10] <Capfan67> sushka, "Xbox live" - Are you asking about the Windows Store version of Minecraft?
#888 [22:11] <sushka> Minecraft is installed on iPad, we bought it through Appstore on ipad
#889 [22:12] <Capfan67> sushka, I see. We support the Java Edition in this channel. For iOS version of Minecraft, you'll need to communicate with Apple Support or XBoxLive support.
#890 [22:12] <sushka> ok thank you
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#892 [22:22] * Fran [webchat@152-244-169-152.fibertel.com.ar] has joined #minecrafthelp
#893 [22:23] <Fran> Hello, i havent played for a very long and when i tried to log in i noticed that my account email was changed a long time ago, i have acces to the transaction id of the purchase. Is there any way to get my account back?
#894 [22:23] <Capfan67> Fran, First, this is a public channel, so don't post the Transaction ID here.
#895 [22:24] <Capfan67> Fran, You will need to contact Mojang to recover your account. Here is the link:
#896 [22:24] <Capfan67> ??> Fran account/send-email
#897 [22:24] <Absol> Fran: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#898 [22:24] <Absol> Fran: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#899 [22:25] <Fran> thanks!
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#901 [23:08] * sadman [webchat@185.231.9.76] has joined #minecrafthelp
#902 [23:08] <sadman> I can log into my minecraft account but i dont know the security questions nor have acess to that email
#903 [23:08] <sadman> what to do
#904 [23:11] * OldMinerBoi [webchat@dhcp-68-142-45-69.greenmountainaccess.net] has joined #minecrafthelp
#905 [23:11] <OldMinerBoi> hey I have a legavy account that I know the email and password for
#906 [23:11] <OldMinerBoi> but I dont remember my old username
#907 [23:12] <Capfan67> sadman, Without access to your email and not knowing your security answers, you'll need to contact Mojang support:
#908 [23:12] <Capfan67> ??> sadman account/send-email
#909 [23:12] <Absol> sadman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#910 [23:12] <Absol> sadman: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#911 [23:12] <OldMinerBoi> its the legacy account upgrade I cant do
#912 [23:12] <OldMinerBoi> i know all those things, i just dont my username
#913 [23:13] <Capfan67> OldMinerBoi, that comment was directed at someone else.
#914 [23:13] <OldMinerBoi> hwo does one recover their legacy username
#915 [23:13] <OldMinerBoi> ohhh
#916 [23:13] * dan [webchat@n114-74-47-136.sbr2.nsw.optusnet.com.au] has joined #minecrafthelp
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#918 [23:13] <Capfan67> OldMinerBoi, If you don't know your username, you will need to contact Mojang, as that's part of the migration process. They can migrate for you when they respond:
#919 [23:13] <Capfan67> ??> OldMinerBoi account/send-email
#920 [23:13] <Absol> OldMinerBoi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#921 [23:13] <Absol> OldMinerBoi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#924 [23:19] * Mochi [webchat@38.132.64.7] has joined #minecrafthelp
#925 [23:19] <Mochi> hello?
#926 [23:19] <Capfan67> Hi
#927 [23:20] <Mochi> I'm trying to login to a server but I keep getting an error message
#928 [23:21] * Mochi [webchat@38.132.64.7] has joined #minecrafthelp
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#930 [23:23] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#931 [23:42] <sadman> thank you!
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